VeriFone Video Gaming Accessories Vx670 User Manual
x
V 670  
Installation Guide  
VeriFone Part Number 24003, Revision A  
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CONTENTS  
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
CHAPTER 1  
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Expandable Communication Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
CHAPTER 2  
Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Power Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Multiport Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
USB Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
USB Serial Dongle (RS232 UART). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Installing/Replacing SIM Card  
(GSM/GPRS Models Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Battery Behavior (No Power Cord). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
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CONTENTS  
Using the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Full-Feature Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Powering Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Placing the Terminal Onto the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . 32  
Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 33  
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
CHAPTER 3  
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
CHAPTER 4  
Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
CHAPTER 5  
VeriFone Service Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 41  
and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
AVX Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Serial Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
CHAPTER 6  
Troubleshooting Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Guidelines Terminal Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . 45  
Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Spare Battery in Base Station Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49  
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PREFACE  
This guide is your primary source of information for setting up and installing the  
Vx670 terminal.  
This guide is useful for anyone installing and configuring a Vx670 terminal. Basic  
descriptions of the terminal features are also provided.  
Audience  
This guide is organized as follows:  
Organization  
Chapter 1, Terminal Overview. Provides an overview of the Vx670 terminal.  
Chapter 2, Terminal Setup. Explains how to set up and install the Vx670 terminal.  
It tells you how to select a location, establish power and telephone line  
connections, and how to configure optional peripheral devices.  
Chapter 3, Specifications. Discusses power requirements and dimensions of the  
Vx670 terminal.  
Chapter 4, Maintenance. Explains how to maintain your Vx670 terminal.  
Chapter 5, VeriFone Service and Support. Provides information on contacting  
your local VeriFone representative or service provider, and information on how to  
order accessories or documentation from VeriFone.  
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,  
should you encounter a problem in terminal installation and configuration.  
To learn more about the Vx670 terminal, refer to the following set of documents:  
Related  
Documentation  
x
VPN 24000  
VPN 24001  
VPN 24004  
VPN 24005  
VPN 24006  
V 670 Certifications and Regulations Sheet  
x
V 670 Quick Installation Guide  
x
V 670 Reference Manual  
x
V 670 Base and Dongle Quick Installation Guide  
x
V 670 Standard Base Quick Installation Guide  
Verix V Operating System Programmer’s Manual  
Verix V Tools Programmer’s Manual  
VPN 23230  
VPN 23231  
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PREFACE  
Conventions and Acronyms  
This section describes the conventions and acronyms used in this guide.  
Conventions and  
Acronyms  
Various conventions are used to help you quickly identify special formatting. Table  
1 describes these conventions and provides examples of their use.  
Document  
Conventions  
Table 1  
Document Conventions  
Meaning  
Convention  
Example  
Blue  
Text in blue indicates terms  
that are cross referenced.  
See Conventions and Acronyms.  
Italics  
Italic typeface indicates  
book titles or emphasis.  
You must install a roll of thermal-  
sensitive paper in the printer.  
Courier  
The courier type face is  
used while specifying  
onscreen text, such as text  
that you would enter at a  
command prompt, or to  
provide an URL.  
http://www.verifone.com  
The pencil icon is used to  
highlight important  
information.  
RS-232-type devices do not work  
with the PINpad port.  
NOTE  
The caution symbol  
indicates possible hardware dustproof, and is intended for indoor  
The terminal is not waterproof or  
CAUTION  
or software failure, or loss  
of data.  
use only.  
The lightning symbol is  
used as a warning when  
bodily injury might occur.  
Due to risk of shock do not use the  
terminal near water.  
WARNING  
Various acronyms are used in place of the full definition. Table 2 presents  
acronyms and their definitions.  
Acronym Definitions  
Table 2  
Acronym Definitions  
Acronym  
Definitions  
AC  
Alternating Current  
ATM  
CDMA  
CR  
Automated Teller Machine  
Code Division Multiple Access  
Check Reader  
EMV  
GPRS  
GSM  
ITP  
Europay MasterCard and VISA  
General Packet Radio Service  
Global System for Mobile Communication  
Internal Thermal Printer  
6
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PREFACE  
Conventions and Acronyms  
Table 2  
Acronym Definitions (continued)  
Acronym  
Definitions  
LCD  
Liquid Crystal Display  
LED  
Light Emitting Diode  
MRA  
MSAM  
PED  
Merchandise Return Authorization  
Micromodule-Size Security Access Module  
PIN-Entry Devices  
PIN  
Personal Identification Number  
Registered Jack 45  
RJ45  
RS-232  
SAM  
SIM  
Recommended Standard 232  
Security Access Module  
Subscriber Identity Module  
Universal Asynchronous Transmitter/Receiver  
Universal Serial Bus  
UART  
USB  
VPN  
VeriFone Part Number  
Wi-Fi  
Wireless Fidelity  
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PREFACE  
Conventions and Acronyms  
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CHAPTER 1  
Terminal Overview  
This chapter provides a brief description of the Vx670 terminal. The Vx670  
terminal represents a revolution for e-payment. The Vx670 device uses a bold  
ergonomic design that is sleek and stylish, offering countertop power and 32-bit  
performance in an integrated terminal that can be handed to the consumer for  
input, making it ideal for pay-at-table usage.  
The Vx670 terminal is a portable, battery-powered device that uses wireless  
technologies, including Wi-Fi with 802.11g technology and GSM/GPRS. It also  
features a 128-by-128 pixel display and a speedy thermal printer.  
VeriFone ships variants of the Vx670 terminal for different markets. Your terminal  
may have a different configuration. The following devices may or may not be  
present: a smart card reader, zero or three MSAM cardholders, and/or a SIM  
cardholder.  
NOTE  
Figure 1  
The Vx670 terminal.  
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TERMINAL OVERVIEW  
Features and Benefits  
Features at a glance  
• 32-bit ARM9 processor delivers  
power and usability in a convenient  
“hand-over” design.  
• Securely supports and runs payment  
and value-added applications.  
• Multi-application operating  
• Offers unsurpassed performance on  
environment.  
EMV smart card transactions.  
• 32-bit processing and multi-tasking  
• Security architecture meets  
specifications for PCI-PED and  
sophisticated file authentication.  
capabilities.  
• USB support for VeriFone peripheral  
• Max UI design provides large display  
devices.  
on small footprint.  
• Backward compatibility with  
VeriFone solutions reduces  
development costs.  
• Designed to meet the needs of  
TablePAY, DeliveryPAY, and  
CarsidePAY markets.  
• Drop resistant design minimizes  
• Spill resistant design forces liquid  
breakage.  
down and off the front of the terminal.  
Vx670 terminals provide the right combination of features and functions. This  
includes a triple-track magnetic-stripe card reader, smart card reader, integrated  
PINpad, and a quiet yet fast internal thermal printer (ITP).  
Features and  
Benefits  
Exceptional Ease of  
Use  
•
Lightweight (less than 1 pound), tapered design is compact and stylish and the  
ergonomic balance allows for convenient terminal hand-off to the consumer  
for PIN entry or other input.  
•
128-by-128 pixel display with anti-glare, adjustable contrast, dimming  
capability, intuitive ATM-style interface, and oversized menu prompts simplify  
training and reduce calls to the helpdesk.  
•
•
Large, well-placed, blue backlit keys provide improved tactile response to  
simplify usage and minimize finger slips.  
Integrated high-speed thermal printer prints quickly and silently, and simplified  
paper loading virtually eliminates paper jams.  
•
•
Triple-track, high-coercivity card reader handles most magnetic stripe cards.  
Optional Base Station with battery charger supports connectivity to a UART  
module or a 14,400 bps modem via USB dongles.  
•
•
Accepts all types of payments – including debit.  
Performance and  
Durability  
32-bit processing and multi-tasking capabilities make short work of payment,  
payment-related, and value-added applications.  
•
•
Exceptional graphics-handling capabilities of display and printer quickly render  
logos, graphical fonts, and character-based languages.  
VeriCentre Appliance Management Suite employs advanced file compression  
to streamline simultaneous downloads of application software to hundreds of  
terminals.  
•
Rounded corners and drop-resistant design minimizes breakage.  
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TERMINAL OVERVIEW  
Features and Benefits  
•
•
Sealed MSR blade locks out moisture for excellent spill resistance.  
Innovative design resists spills by forcing liquid down and off the front of the  
terminal  
•
•
•
Integrated PINpad offers added convenience to handle PIN-based  
applications.  
Uncompromising reliability from VeriFone, the worldwide leader in  
e-payment.  
Complies with RoHS (Restriction of Hazardous Substances) directive of the  
European Union.  
True Multi-  
Application  
Capability  
•
•
•
6 MB of memory and the Verix V OS dynamic memory allocation support two  
or three typical-sized applications on a single terminal.  
Primary smart card reader and MSAMs safeguard sensitive financial data and  
support multiple smart card schemes.  
Vx670 series of terminals and SoftPay EMV software have received EMV  
Level 1 and Level 2 Type approval for smart card solutions. Verix EMV Library  
provides efficient development of other EMV-compliant applications.  
•
VeriShield security architecture meets published specifications for PCI-PED  
and provides sophisticated file authentication to prevent execution of  
unauthorized software on Vx670 terminals.  
Expandable  
Communication  
Capabilities  
•
•
•
•
•
USB Host Port  
USB Device Port for application debugging  
RS-232, Serial Port  
14,400 bps Modem  
Universal Asynchronous Receiver/Transmitter (UART) port  
Wireless  
Connectivity  
•
•
Customers are not tied to a fixed location with the Vx670 wireless terminals –  
the point of payment can be almost anywhere.  
“Always-on” wireless connection uses the latest wireless technologies,  
including GSM/GPRS and Wi-Fi with 802.11g technology for faster  
transmission and enhanced compatibility with access points and routers.  
Security  
•
•
WPA-PSK (pre-shared keys) protects Wi-Fi transactions.  
Other security features include tamper-resistant construction, adoption of SSL  
protocols, and VeriShield file authentication.  
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TERMINAL OVERVIEW  
Features and Benefits  
12  
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CHAPTER 2  
Terminal Setup  
This chapter describes the terminal setup procedure. You will learn about:  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Selecting Terminal Location.  
Unpacking the Shipping Carton.  
Examining Terminal Features.  
Examining Connection Ports.  
Establishing Telephone Line Connections.  
Installing the Paper Roll.  
Installing/Replacing MSAM Cards.  
Installing/Replacing SIM Card (GSM/GPRS Models Only).  
Using the Smart Battery.  
Battery Behavior (No Power Cord).  
Installing the Smart Battery.  
Charging the Smart Battery.  
Connecting the Terminal Power Pack.  
Using the Base Station.  
Placing the Terminal Onto the Base Station.  
Attaching the USB Dongles to the Base Station.  
Charging the Spare Battery on the Base Station.  
Conducting Wireless Transactions.  
Conducting Smart Card Transactions.  
Using the Magnetic Card Reader.  
Use the following guidelines when selecting a location for your Vx670 terminal.  
Selecting  
Terminal  
Location  
Environmental  
Factors  
•
•
The Vx670 is a portable terminal. Select a flat support surface, such as a  
countertop or table, to keep the terminal safe in between uses.  
Do not use the terminal where there is high heat, dust, humidity, moisture, or  
caustic chemicals or oils.  
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TERMINAL SETUP  
Unpacking the Shipping Carton  
•
•
Keep the terminal away from direct sunlight and anything that radiates heat,  
such as a stove or motor.  
Do not use the terminal outdoors.  
CAUTION  
The terminal is not waterproof or dustproof, and is intended for indoor use only.  
Any damage to the unit from exposure to rain or dust may void any warranty.  
Electrical  
•
Avoid using this product during electrical storms.  
Considerations  
•
•
Avoid locations near electrical appliances or other devices that cause  
excessive voltage fluctuations or emit electrical noise (for example, air  
conditioners, electric motors, neon signs, high-frequency or magnetic security  
devices, or computer equipment).  
Do not use the terminal near water or in moist conditions.  
Open the shipping carton and carefully inspect its contents for possible tampering  
Unpacking the  
Shipping Carton or shipping damage. The Vx670 is a secure product and any tampering may  
cause the terminal to cease to function properly.  
To unpack the 1 Remove and inspect the following items:  
Shipping Carton  
•
•
•
•
•
•
Terminal  
Power pack  
Telephone line cord  
Power cord  
Battery pack  
Paper roll  
2 Remove all plastic wrapping from the terminal and other components.  
3 Remove the clear protective film from the LCD screen.  
Do not use a terminal that has been damaged or tampered with. The  
Vx670 terminal comes equipped with tamper-evident labels. If a label or  
component appears damaged, please notify the shipping company and your  
VeriFone representative or service provider immediately.  
CAUTION  
4 Save the shipping carton and packing material for future repacking or moving  
the terminal.  
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TERMINAL SETUP  
Examining Terminal Features  
Before you continue the installation process, notice the features of the  
Terminal Vx670 terminal (see Figure 2).  
Examining  
Features  
INTERNAL THERMAL  
PRINTER (AT THE BACK)  
INDICATOR LED  
ATM-STYLE FUNCTION  
KEYS  
MAGNETIC CARD  
READER  
TERMINAL DISPLAY  
PROGRAMMABLE  
FUNCTION KEYS  
ALPHA KEY  
TELEPHONE-STYLE  
KEYPAD  
ENTER KEY  
CLEAR KEY  
CANCEL KEY  
SMART CARD READER  
Figure 2  
Vx670 Terminal Features (Front Panel)  
The front panel includes the following features:  
Front Panel  
•
•
A terminal display, backlit LCD screen.  
Five types of keys:  
a A 12-key, telephone-style keypad (keypads may vary in style).  
b Six ATM-style function keys, labeled F0 to F5, to the right of the LCD  
screen.  
c Four programmable function keys above the keypad.  
d Three color-coded function keys below the  
keypad (icons at right; from left to right: CANCEL,  
CLEAR, ENTER).  
e An ALPHA key centered at the top of the keypad.  
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TERMINAL SETUP  
Examining Connection Ports  
•
A magnetic card reader, built into the right side. Swipe the card using the  
proper direction, with the magnetic stripe down and facing inward, toward the  
keypad.  
•
•
•
A green indicator LED indicates power is ON.  
An internal thermal printer at the back of the terminal.  
A smart card reader, built into the front of the terminal. For directions on how  
to use a smart card, see Conducting Smart Card Transactions.  
•
A SAM (security access module) compartment, built into the bottom of the  
terminal. The Vx670 terminal contains MSAM cardholders to support multiple  
stored-value card programs or other merchant card requirements.  
VeriFone ships variants of the Vx670 terminal for different markets. Your terminal  
may have a different configuration. The following devices may or may not be  
present: a smart card reader, or zero or three MSAM cardholders. However, the  
basic processes described in this guide remain the same, regardless of terminal  
configuration.  
NOTE  
The Vx670 terminal has one primary port that supports different peripherals  
through the use of various cables.  
Examining  
Connection  
Ports  
Figure 3  
The Vx670 Primary Port (Bottom View)  
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TERMINAL SETUP  
Examining Connection Ports  
Each Vx670 terminal comes with a power adapter cord that completes the  
connection between the power pack and the terminal.  
Power Adapter  
Cable  
Figure 4  
Power Adapter Cable Connection to a Vx670 Terminal  
USB Host Cable  
A 2-Wire USB Host port for external peripherals. A connector adaptor provides for  
standard USB host connection for the Modem Dongle or the RS232 UART  
Dongle.  
Figure 5  
USB Host Cable Connection to a Vx670 Terminal  
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TERMINAL SETUP  
Examining Connection Ports  
An adapter that provides connectivity for power, USB Host, USB Device, and  
COM1 (RS232 UART). This cable is used primarily for deployment or  
development purposes.  
Multiport Adapter  
Figure 6  
Multiport Adapter Connection to a Vx670 Terminal  
NOTE  
Other cables are available for development purposes. Check with your local  
VeriFone representative for further information.  
A modem in the form of a USB Modem Dongle may be provided with the Vx670  
terminal. The USB Modem Dongle provides communication via a telephone line at  
speeds of up to 14,400 bps. It can also be connected to the full-feature Base  
Station when the terminal is in the station (see Attaching the USB Dongles to the  
Base Station).  
USB Modem Dongle  
The USB Serial Dongle may be provided with the Vx670 terminal. It is designed to  
accommodate the RJ45 connector. The USB Serial Dongle can also be  
connected to the full-feature Base Station when the terminal is placed in the  
station (see Attaching the USB Dongles to the Base Station).  
USB Serial Dongle  
(RS232 UART)  
A Base Station may be provided with the Vx670 terminal. A full-feature Base  
Station has two USB host ports for external dongles as well as a battery charger  
slot for charging an extra lithium-ion battery pack. A standard Base Station does  
not have any USB ports and is capable of charging the terminal only and not the  
extra battery pack.  
NOTE  
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TERMINAL SETUP  
Establishing Telephone Line Connections  
The Modem Dongle and Serial Dongle are intended for use with the Vx670  
CAUTION  
terminal and Base Station only. They should not be installed or used with any  
equipment other than the Vx670 terminal or Base Station.  
To connect a telephone line:  
Establishing  
Telephone Line  
Connections  
1 Connect one end of the telephone cord to the USB Modem Dongle.  
2 Connect the USB Modem Dongle to the terminal using the AVX Connector  
(VPN 24223-01-R).  
3 Route the other end of the telephone cord directly to a telephone wall jack.  
WARNING  
To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA  
Certified Telecommunication Line Cord.  
USB HOST CABLE  
USB MODEM DONGLE  
Figure 7  
Vx670 USB Modem Dongle Connection  
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TERMINAL SETUP  
Installing the Paper Roll  
Installing the A fast, quiet thermal printer is built into the Vx670 terminal. Before you can  
Paper Roll process transactions that require a receipt or record, you must install a roll of  
thermal-sensitive paper in the printer.  
The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24  
inches) wide and 38 millimeters in diameter. A pink out-of-paper indicator line  
appears on the edge of the paper approximately 18 inches before the end of the  
roll. After this line appears, there is enough paper remaining on the roll to  
conclude at least one transaction.  
Poor-quality paper can jam the printer and create excessive paper dust. To order  
high-quality VeriFone paper, refer to Accessories and Documentation.  
CAUTION  
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,  
friction, temperature, humidity, and oils affect the color and storage  
characteristics of the paper.  
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the  
print area.  
To Install a Paper Roll 1 Gently pull the latch located on the bottom of the terminal to unlock the paper  
roll cover.  
Figure 8  
Unlocking the Printer Cover  
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Installing the Paper Roll  
2 Lift the printer cover up and back.  
Figure 9  
Opening the Printer Cover  
3 Remove any partial roll of paper in the printer tray by lifting it up (see Figure  
10).  
4 Loosen the glued leading edge of the paper or remove the protective strip  
from the new roll of paper. Unwind the paper roll past any glue residue.  
Figure 10  
Removing Partial Paper Roll  
5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is  
inverted (see Figure 12).  
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TERMINAL SETUP  
Installing the Paper Roll  
6 Drop the paper roll into the printer tray.  
Figure 11  
Loading Paper Roll  
7 Pull paper up past the glue residue on the paper roll.  
8 Close the paper roll cover by gently pressing directly on the cover until it clicks  
shut, allowing a small amount of paper past the glue residue to extend outside  
the printer door.  
CAUTION  
To prevent damaging the print roller, always gently press down on the paper roll  
cover to close it.  
Figure 12  
Closing Paper Roll Cover  
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TERMINAL SETUP  
Installing/Replacing MSAM Cards  
9 Tear the paper off against the serrated plastic strip in the printer.  
When you first receive your Vx670 terminal, you may need to install one or more  
MSAM cards or you may need to replace old cards.  
Installing/  
Replacing MSAM  
Cards  
CAUTION  
Observe standard precautions when handling electrostatically sensitive devices.  
Electrostatic discharges can damage this equipment. VeriFone recommends  
using a grounded anti-static wrist strap.  
To Install/Replace 1 Power off the terminal.  
MSAMs  
CAUTION  
It is very important that the terminal is powered off before removing the battery.  
2 Place the terminal upside down on a soft, clean surface to protect the lens  
from scratches.  
3 Remove the battery.  
Figure 13  
Removing the Smart Battery  
4 After removing the battery, the MSAM compartments are exposed.  
5 Remove any previously installed MSAM card by sliding the card from the  
MSAM cardholder.  
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TERMINAL SETUP  
Installing/Replacing SIM Card (GSM/GPRS Models Only)  
6 Install an MSAM card by aligning the card and carefully sliding it within the  
guides on the cover until it is fully inserted (see Figure 14). The MSAM card  
holders are labeled MSAM1, MSAM2, and MSAM3.  
Figure 14  
Installing MSAM Card  
Before inserting the MSAM card, position it as shown in Figure 14, with the card’s  
gold contacts facing the smart card reader end of the terminal. The cardholder  
connector base has a set of contacts and a notch on one corner to ensure the  
MSAM card is positioned correctly. The MSAM card has a notch on one corner to  
ensure that it fits into the connector base in only one way. The MSAM  
compartment door will not close properly if the MSAM cards are installed  
incorrectly.  
NOTE  
7 Install the battery (see Figure 17).  
Installing/ The Vx670 terminal supports the installation of a SIM (Subscriber Identity Module)  
Replacing SIM card. Use the following procedure to replace or install a SIM card.  
Card  
(GSM/GPRS  
Models Only)  
1 Place the terminal upside down on a soft, clean surface to protect the lens  
from scratches.  
2 Remove the battery.  
Figure 15  
Removing the Smart Battery  
3 After removing the battery, the SIM compartment is exposed. The SIM card  
holder is labeled RADIO SIM.  
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TERMINAL SETUP  
Using the Smart Battery  
4 Insert the SIM into the cardholder.  
NOTE  
There is only one SIM slot, but there are multiple SAM slots. Make sure you insert  
the SIM card into the SIM slot, as shown in Figure 16.  
Figure 16  
Inserting SIM Card  
5 Install the battery (see Figure 17).  
Using the Smart The Vx670 terminal uses an Li-ion smart battery (see Accessories and  
Battery Documentation for ordering information). The internal logic of the smart battery  
prevents both overcharging and undercharging (a fault condition in which the  
battery level goes well below the minimum acceptable charge and the battery  
becomes unusable).  
x
NOTE  
The V 670 terminal will operate on battery power or on power pack power. The  
smart battery charger in the terminal will be active whenever the power pack is  
connected.  
The following are features of the smart battery:  
Smart Battery  
Features  
•
•
Two Li-ion cells  
A fuel gauge module that:  
•
•
•
monitors state of charge (voltage and percentage of capacity),  
communicates with the terminal (charge parameters and status),  
determines full charge capacity (on charge cycle and uninterrupted  
discharge cycle), and  
•
automatically shuts down when cell voltage is extremely low.  
•
A safety circuit that:  
•
prevents cell damage from overcharge, over-discharge, or overheating,  
and  
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TERMINAL SETUP  
Battery Behavior (No Power Cord)  
•
activates when the battery is left in an unused terminal for extended  
periods.  
•
•
•
Lithium-ion batteries are not affected by shallow charging. Furthermore, when  
the terminal has no external power source or battery the coin cell battery  
provides power to the security circuit.  
NOTE  
Uninstalling the battery and unplugging the terminal power pack reduce the  
life of the coin cell battery, which does not recharge and must be replaced if  
drained.  
Conserve battery power by turning the Vx670 terminal off when not in use. If  
the terminal is not to be used for an extended period of time, keep the Lithium-  
ion battery inserted in the terminal, and power up the terminal periodically to  
check the battery charge. Do not let the battery charge fall below 10% for  
extended periods of time as this may permanently diminish the battery  
capacity. Recharge the battery by attaching the power cord to the terminal and  
plugging the power pack into a wall outlet.  
Battery Behavior If you connect the Vx670 to a non-battery power source, the terminal shifts to  
(No Power Cord) corded power mode and starts up automatically, regardless of the battery charge  
state.  
Hold the green key down for about 4 seconds until the terminal displays the  
startup screen.  
Manual Startup  
The 4-second power-up delay is for preventing terminal startup if the green key is  
accidentally held down. The time required to hold the green key down to power up  
the terminal is configurable (for more information, see the Vx670 Reference  
Manual – VPN 24004).  
NOTE  
When the terminal has power, the terminal lights are activated and the green LED  
indicator remains lit.  
If an application is loaded in the terminal, it starts after the initial VeriFone  
copyright screen and usually displays a unique copyright screen. If no application  
is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial  
VeriFone copyright screen.  
NOTE  
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Installing the Smart Battery  
Hold the red key down for about 4 seconds until the terminal displays the  
Manual Shutdown  
shutdown verification screen. Keep holding the red key until the Vx670 terminal  
shuts down.  
•
•
The 4-second shutdown delay is for preventing terminal shutdown if the red  
key is accidentally held down. The time required to hold the red key down to  
shut down the terminal is configurable (for more information, see the Vx670  
NOTE  
Reference Manual – VPN 24004).  
When the terminal has no power, the screen is blank and the green LED  
indicator is not lit.  
The Vx670 smart battery fits in a slot on the back of the Vx670 terminal, as shown  
in Figure 17. The locking tab clicks when the battery is in place. The slot is keyed,  
so that there is only one way to insert the battery.  
Installing the  
Smart Battery  
Figure 17  
Installing the Smart Battery  
To remove the Vx670 smart battery, press the locking tab and pull the smart  
battery from its slot.  
Removal  
Figure 18  
Detaching the Smart Battery from the Vx670 Terminal  
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TERMINAL SETUP  
Connecting the Terminal Power Pack  
When you have finished installing the smart battery, you are ready to connect the  
Terminal Power Vx670 terminal to the provided power source for initial charging.  
Connecting the  
Pack  
Using an incorrectly rated power supply may damage the terminal or cause it not  
to work as specified. Before troubleshooting, ensure that the power supply being  
used to power the terminal matches the requirements specified on the bottom of  
the terminal. (See Chapter 3, Specifications, for detailed power supply  
specifications.) Obtain the appropriately rated power supply before continuing  
with troubleshooting.  
CAUTION  
The Vx670 unit comes with a universal input power pack capable of operating  
from voltages of 100VAC to 240VAC.  
To Connect the 1 Insert the round barrel connector into the power port in the connector, as  
Terminal Power Pack  
shown in Figure 19.  
Figure 19  
Vx670 Power Pack Connection  
2 Insert the AC power cord into the power pack.  
3 Plug the AC power cord into a wall outlet or powered surge protector.  
Do not plug the power pack into an outdoor outlet or operate the terminal  
outdoors.  
WARNING  
During a transaction, disconnecting the power by removing the battery or  
unplugging the terminal from a wall power while at very low battery charge may  
cause transaction data files not yet stored in the terminal memory to be lost.  
NOTE  
To protect against possible damage caused by lightning strikes and electrical  
surges, consider installing a power surge protector.  
When the terminal has power, the terminal lights are activated and the LED  
indicator remains lit.  
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TERMINAL SETUP  
Charging the Smart Battery  
If an application is loaded in the terminal, it starts after the initial VeriFone  
copyright screen and usually displays a unique copyright screen. If no application  
is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial  
VeriFone copyright screen.  
After unpacking your Vx670 terminal, install the battery and connect the power  
pack to the unit for 6 hours or until fully charged.  
Charging the  
Smart Battery  
The Vx670 terminal’s smart battery is also charged when the terminal is in the  
Base Station. For more information, see Placing the Terminal Onto the Base  
Station.  
NOTE  
The smart battery has a safety circuit to protect the Li-ion cells from overcharging  
and over-discharging. If the battery is over-discharged, the safety circuit shuts  
down the battery. The battery must then be recharged to restore operation.  
The Vx670 terminal automatically shuts off when the smart battery reaches the  
critically low charge state. If this occurs, the smart battery must be recharged for a  
minimum of 1/2 hour before it can power the terminal. It may take several  
recharge attempts to reset the safety circuit when charging a smart battery that  
has been discharged below this critical state.  
NOTE  
The Vx670 smart battery can be charged and discharged hundreds of times, but  
will eventually wear out. When operating times are noticeably shorter than usual,  
it is time to buy a new battery (see Accessories and Documentation for ordering  
information).  
Battery Life  
WARNING  
Do not dispose of batteries in a fire. Li-ion batteries must be recycled  
or disposed of properly. Do not dispose of Li-ion batteries in municipal  
waste sites.  
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TERMINAL SETUP  
Using the Base Station  
The primary purpose of the Base Station is to charge the terminal battery and  
provide a docking station for the terminal after being used in pay-at-table  
environments. The Base Station can be positioned on a countertop or mounted to  
the wall.  
Using the Base  
Station  
There are two types of Base Stations, the standard model and the full-feature  
model.  
The standard Base Station can charge the Vx670 terminal. However, it does not  
have any external ports and has a single LCD to indicate power status.  
Standard Base  
Station  
Figure 20  
The Vx670 Standard Base Station  
The full-feature Base Station can charge the Vx670 terminal while charging an  
extra battery pack. In addition, it has two USB ports for external dongles, together  
with one LED for power indication and another LED for the charger status.  
Full-Feature Base  
Station  
Figure 21  
The Vx670 Full-Feature Base Station  
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TERMINAL SETUP  
Using the Base Station  
For more information on charging the spare battery on the full-feature Base  
Station and connecting external dongles to the USB ports, see Charging the  
Spare Battery on the Base Station and Attaching the USB Dongles to the Base  
Station.  
Use the procedure in this section to connect the Vx670 Base Station to a power  
source.  
Powering Up the  
Base Station  
1 Insert the round barrel connector of the power pack into the power port at the  
back of the Base Station.  
Figure 22  
Connecting the Base Station to a Power Source  
2 Insert the AC power cord into the power pack.  
3 Plug the AC power cord into a wall outlet or power surge protector.  
4 Confirm that the Base Station is powered up as indicated by the solid green  
LED.  
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TERMINAL SETUP  
Placing the Terminal Onto the Base Station  
Placing the The Vx670 terminal can be placed on the Base Station when not in use or to  
Terminal Onto charge the battery. External peripherals can also be attached to the terminal via  
the Base Station USB dongles while it is on the Base Station (see Attaching the USB Dongles to  
the Base Station).  
Figure 23  
Placing the Vx670 onto the Base Station  
The full-feature Base Station can also charge a spare battery while it charges the  
battery attached to the terminal (see Charging the Spare Battery on the Base  
Station).  
NOTE  
To protect against possible damage caused by lightning strikes and electrical  
surges, consider installing a power surge protector.  
Do not plug the power pack into an outdoor outlet or operate the terminal  
outdoors.  
WARNING  
Disconnecting the power during a transaction may cause transaction data files  
not yet stored in terminal memory to be lost.  
While the Vx670 terminal is resting on the Base Station, you can drive external  
peripherals through the use of USB dongles. Only one Modem Dongle and one  
Serial Dongle can be connected to the Base Station. A second Modem Dongle or  
a second Serial Dongle will be ignored by the terminal.  
Attaching the  
USB Dongles to  
the Base Station  
NOTE  
The full-feature Base Station has USB ports for two external dongles. The  
standard Base Station does not have USB ports.  
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TERMINAL SETUP  
Charging the Spare Battery on the Base Station  
1 Insert the USB dongle into the USB port located at the back of the Base  
Station.  
Figure 24  
Inserting External Dongle Into USB Port  
2 After inserting the external dongle into the USB port, place the Vx670 terminal  
onto the Base Station (see Powering Up the Base Station).  
3 Connect the peripheral to the external dongle.  
The full-feature Base Station can charge the Vx670 terminal while charging an  
extra battery pack.  
Charging the  
Spare Battery on  
the Base Station  
1 Connect the Base Station to a power source (see Powering Up the Base  
Station)  
2 Place the spare battery pack onto the Base Station as shown in Figure 25.  
Figure 25  
Putting Spare Battery Pack Into the Base Station  
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TERMINAL SETUP  
Conducting Wireless Transactions  
3 Place the Vx670 terminal onto the Base Station to charge both the spare and  
installed battery packs at the same time.  
Figure 26  
Charging the Spare and Installed Battery Simultaneously  
To conduct a wireless transaction:  
Conducting  
Wireless  
Transactions  
•
•
Ensure the terminal is in an optimal position for transmitting.  
Follow the on-screen instructions provided with your application.  
The smart card transaction procedure may vary from one application to another.  
Verify the procedure with your application provider before performing a smart card  
transaction.  
Conducting  
Smart Card  
Transactions  
To Conduct a Smart 1 Position a smart card with the contacts facing upward (see Figure 27).  
Card Transaction  
2 Insert the smart card into the smart card reader slot in a smooth, continuous  
motion until it seats firmly.  
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TERMINAL SETUP  
Using the Magnetic Card Reader  
3 Remove the card only when the application indicates the transaction is  
complete.  
Figure 27  
Inserting a Smart Card  
CAUTION  
Leave the smart card in the card reader until the transaction is complete.  
Premature card removal will invalidate the transaction.  
The Vx670 terminal supports credit/debit card transactions.  
Using the  
Magnetic Card  
Reader  
To Conduct a Credit/ 1 Position a magnetic card with the stripe in the card reader and facing inward,  
Debit Card  
Transaction  
toward the keypad.  
2 To ensure a proper read of the magnetic swipe card, the user should insert the  
magnetic card from the top of the unit, as shown in Figure 28.  
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TERMINAL SETUP  
Using the Magnetic Card Reader  
3 Swipe the card through the magnetic card reader.  
Figure 28  
Using the Magnetic Card Reader  
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CHAPTER 3  
Specifications  
This chapter discusses power requirements, dimensions, and other specifications  
of the Vx670 terminal.  
Vx670 terminal: 12V DC 2.0 A  
Power  
UL, ITE listed, Class 2 power supply:  
DC Power Pack  
a Input rated: 100 - 240V AC, 50/60 Hz  
b Output rated: 12V DC 2.0 A  
Barrel connector polarity:  
•
•
•
Operating temperature: 0° to 40° C (32° to 104° F)  
Storage temperature: -30° to + 60° C (-22° to 140° F)  
Relative humidity: 5% to 90%; non-condensing  
Temperature  
For Vx670 Terminals:  
External  
Dimensions  
•
•
•
Length: 169 mm (6.7 in)  
Width: 81 mm (3.2 in)  
Depth: 60 mm (2.4 in)  
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SPECIFICATIONS  
External Dimensions  
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CHAPTER 4  
Maintenance  
The Vx670 terminal and base stations have no user-maintainable parts.  
To clean the terminal and base station, use a clean cloth slightly dampened with  
water and a drop or two of mild soap. For stubborn stains, use alcohol or an  
alcohol-based cleaner.  
Cleaning the  
Terminal  
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause  
deterioration of plastic or rubber parts.  
CAUTION  
Do not spray cleaners or other solutions directly onto the keypad or terminal  
display.  
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is  
important that the exposed contacts of the Vx670 battery stay clean and unbent.  
Terminal  
Contacts  
Avoid touching the contacts of the Vx670 battery and the recessed area on the  
terminal. Finger oils tarnish contacts, causing bad connections. When operating  
on battery power and experiencing a high occurrence of bad or incomplete data  
transfers, clean the contacts.  
CAUTION  
Do not attempt to clean the smart card reader. Doing so may void any warranty.  
For smart card reader service, contact your VeriFone distributor or service  
provider.  
Smart Card  
Reader  
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MAINTENANCE  
Smart Card Reader  
40  
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CHAPTER 5  
VeriFone Service and Support  
For Vx670 terminal problems, contact your local VeriFone representative or  
service provider.  
For Vx670 product service and repair information:  
•
USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),  
Monday - Friday, 8 A.M. - 8 P.M., Eastern time  
•
International – Contact your VeriFone representative  
Before returning a Vx670 terminal, smart battery, or base station to VeriFone, you  
must obtain an MRA number. The following procedure describes how to return  
one or more Vx670 terminals, smart batteries, or base stations for repair or  
Returning a  
Terminal or  
Smart Battery  
for Service  
replacement (U.S. customers only).  
NOTE  
Customers outside the United States are advised to contact their local VeriFone  
representative for assistance regarding service, return, or replacement of  
terminals or batteries.  
To Return a Terminal 1 Get the following information from the printed labels on the bottom of each  
for Service  
Vx670 terminal, smart battery, or sled module to be returned:  
•
Product ID, including the model and part number. For example, “Vx670”  
and “M267-XXX-XXX-xxx.”  
•
Serial number (S/N nnn-nnn-nnn)  
2 Obtain the MRA number(s) by completing one of the following:  
a Call VeriFone toll-free within the United States at 1-800-VeriFone and  
follow the automated menu options.  
•
•
Select the MRA option from the automated message. The MRA  
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.  
Give the MRA representative the information you gathered in Step 1.  
If the list of serial numbers is long, you can fax the list, along with the  
information gathered in Step 1, to the MRA department at 727-953-  
4172 (U.S.).  
b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)  
•
Include a telephone number where you can be reached and your fax  
number.  
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VERIFONE SERVICE AND SUPPORT  
Accessories and Documentation  
c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/  
contact/contact_form.cfm.  
•
•
Address the Subject box with to “VeriFone MRA Dept.”  
Reference the model and part number in the Note box.  
NOTE  
One MRA number must be issued for each Vx670 terminal you return to VeriFone,  
even if you are returning several of the same model.  
3 Describe the problem(s).  
4 Provide the shipping address where the repaired or replacement unit must be  
returned.  
5 Keep a record of the following items:  
•
•
Assigned MRA number(s).  
VeriFone serial number assigned to the Vx670 terminal, smart battery, or  
base station you are returning for service or repair (terminal serial  
numbers are located on the bottom of the unit.  
•
•
Shipping documentation, such as air bill numbers used to trace the  
shipment.  
Model(s) returned (model numbers are located on the VeriFone label on  
the bottom of the Vx670 terminal).  
VeriFone produces the following accessories and documentation for the  
Vx670 terminal. When ordering, please refer to the part number in the left column.  
Accessories  
and  
Documentation  
•
•
VeriFone online store at www.store.verifone.com  
USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),  
Monday - Friday, 7 A.M. - 8 P.M., Eastern time  
•
International – Contact your VeriFone representative  
Contact your local VeriFone distributor to determine which power pack or  
power cord fits your needs.  
Power Pack  
CPS11224-3B-R  
21973-01  
DC power pack (universal)  
AC power cord (US)  
CRM0047-20 Thermal paper in 20-roll bulk package  
Thermal Printer  
Paper  
02746-01  
Cleaning Kit  
VeriFone Cleaning  
Kit  
42  
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VERIFONE SERVICE AND SUPPORT  
Accessories and Documentation  
Spare Battery  
AVX Host Cable  
Modem Dongle  
Serial Dongle  
24016-01-R  
24223-01-R  
24123-01-R  
Vx670 spare battery  
Vx670 AVX Host Cable  
Vx670 Modem Dongle  
Vx670 Serial Dongle  
24122-01-R  
00124-17  
2.1-meter (7-foot) telephone line cord, black, with  
modular RJ11-type connectors  
Telephone Line  
Cord  
For Vx670 Terminals:  
Documentation  
x
VPN 24000  
VPN 24001  
VPN 24004  
VPN 24005  
VPN 24006  
V 670 Certifications and Regulations Sheet  
x
V 670 Quick Installation Guide  
x
V 670 Reference Manual  
x
V 670 Base and Dongle Quick Installation Guide  
x
V 670 Standard Base Quick Installation Guide  
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VERIFONE SERVICE AND SUPPORT  
Accessories and Documentation  
44  
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CHAPTER 6  
Troubleshooting Guidelines  
The troubleshooting guidelines provided in the following section are included to  
help you install and configure your Vx670 terminal successfully. Typical examples  
of malfunction you may encounter while operating your Vx670 terminal and steps  
you can take to resolve them are listed in this chapter.  
If the problem persists even after performing the outlined guidelines or if the  
problem is not described below, contact your local VeriFone representative for  
assistance.  
The Vx670 terminal comes equipped with tamper-evident labels. The Vx670 unit  
contains no user serviceable parts. Do not, under any circumstance, attempt to  
disassemble the terminal. Perform only those adjustments or repairs specified in  
this guide. For all other services, contact your local VeriFone service provider.  
Service conducted by parties other than authorized VeriFone representatives may  
void any warranty.  
NOTE  
Use only a VeriFone-supplied power pack. Using an incorrectly rated power  
supply may damage the terminal or cause it not to work as specified. Before  
troubleshooting, ensure that the power supply being used to power the terminal  
matches the requirements specified on the bottom of the terminal. (See Chapter  
3, Specifications, for detailed power supply specifications.) Obtain the  
appropriately rated power supply before continuing with troubleshooting.  
CAUTION  
•
•
•
Ensure that the smart battery charge state is not below the critically low level.  
Recharge or replace the smart battery.  
Terminal Does  
Not Start  
Ensure that you pressed the green ENTER/ON key for approximately 4  
seconds, until the unit lights up.  
•
•
Recharge or replace the battery.  
Terminal Display  
Does not Show  
Correct/Readable  
Info  
Connect the Vx670 terminal into a known-good power supply (if you have one)  
to see if this clears the problem.  
•
If the problem persists, contact your local VeriFone representative for  
assistance.  
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TROUBLESHOOTING GUIDELINES  
Smart Battery Will Not Charge  
Smart Battery The Vx670 smart battery must initially receive a full charge to ensure proper  
Will Not Charge operation.  
•
•
Allow the Vx670 terminal to remain connected to the power pack for 6 hours  
NOTE  
to ensure the battery receives a full charge.  
Lithium-ion batteries are not affected by shallow charging. Furthermore, when  
the terminal has no external power source or battery the coin cell battery  
provides power to the security circuit.  
•
•
Uninstalling the battery and unplugging the terminal power pack reduce the  
life of the coin cell battery, which does not recharge and must be replaced if  
drained.  
Conserve battery power by turning the Vx670 terminal off when not in use. If  
the terminal will not be used for an extended period of time, keep the Lithium-  
ion battery inserted in the terminal, and power up the terminal periodically to  
check the battery charge. Do not let the battery charge fall below 10% for  
extended periods of time as this may permanently diminish the battery  
capacity. Recharge the battery by attaching the power cord to the terminal  
and plugging the power pack into a wall outlet.  
•
The Vx670 terminal automatically shuts off when the smart battery reaches  
the critically low charge state. If this occurs, the smart battery must recharge  
a minimum of 1/2 hour before it can power the terminal. It may take several  
recharge attempts to reset the safety circuit when charging a smart battery  
that has been discharged below this critical state.  
When the spare battery is installed in the base for charging, the Base LED will  
flash amber if the battery is charging, or stay solid green if the battery is fully  
charged. If the battery is not charged and the LED does not flash amber, check  
the contacts on the battery and in the terminal base to make sure they are clean.  
Also, try charging a known good battery to see if the problem is with the base or  
with the battery. If the problem persists, contact your local VeriFone  
representative.  
Spare Battery in  
Base Station Will  
Not Charge  
When the Vx670 terminal display screen does not show correct or clearly readable  
information:  
Blank Display  
•
•
•
Check terminal power connection.  
Remove and reapply power to the terminal.  
If the problem persists, contact your local VeriFone service provider.  
If the terminal does not dial out:  
Terminal Does  
Not Dial Out  
•
•
Check the telephone line connections.  
Check that the telephone line is working by plugging it into a working  
telephone and listening for a dial tone.  
46  
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TROUBLESHOOTING GUIDELINES  
Printer Does Not Print  
•
•
Replace the telephone cable that connects the terminal with a cable you know  
is working correctly.  
If the problem persists, contact your local VeriFone service provider.  
If the printer does not work properly:  
Printer Does Not  
Print  
•
Make sure the battery is properly installed in the terminal. The printer will not  
print if there is no battery in the terminal.  
•
Check battery status or terminal power connection. The printer will not print if  
there is an insufficient charge remaining in the battery to complete the print  
operation.  
•
Check if the printer is out of paper (slow red blinking light) and that the roll is  
properly installed. Open the paper roll cover and install a new roll of printer  
paper or ensure that the roll is feeding correctly. A solid red indicator light  
indicates a printer error.  
•
•
Verify that the printer door is properly latched.  
If the problem persists, contact your VeriFone distributor or service provider.  
If paper jams inside the printer:  
Printer Paper  
Jam  
•
Press the button at the bottom of the terminal to unlatch the paper roll cover,  
then open the cover.  
•
Remove the damaged paper from the paper roll and clear the feed  
mechanism.  
•
•
Install a roll of printer paper, as described in Installing the Paper Roll.  
If the problem persists, it may be due to poor paper quality. Install a new roll of  
higher-quality paper.  
WARNING  
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,  
refer to Accessories and Documentation.  
If the keypad does not respond properly:  
Keypad Does  
Not Respond  
•
•
•
Check the terminal display. If it displays the wrong character or nothing at all  
when you press a key, follow the steps outlined in Transactions Fail To  
Process.  
If pressing a function key does not perform the expected action, refer to the  
user documentation for that application to ensure you are entering data  
correctly.  
If the problem persists, contact your local VeriFone representative.  
There are several reasons why the terminal may not be processing transactions.  
Use the following steps to troubleshoot failures.  
Transactions  
Fail To Process  
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TROUBLESHOOTING GUIDELINES  
Transactions Fail To Process  
Check the Magnetic Card Reader  
•
Perform a test transaction using one or more different magnetic stripe cards to  
ensure the problem is not a defective card.  
•
Ensure that you are swiping cards properly. With the Vx670 card reader, the  
black magnetic stripe on the card should face down and inward, toward the  
keypad and must be inserted from the top of the terminal (see Figure 28).  
•
Process a transaction manually, using the keypad instead of the card reader. If  
the manual transaction works, the problem may be a defective card reader.  
•
•
Contact your VeriFone distributor or service provider.  
If the manual transaction does not work, proceed to Check the Telephone  
Line.  
Check the Smart Card Reader  
•
•
•
Perform a test transaction using several different smart cards to ensure the  
problem is not a defective card.  
Ensure that the card is inserted correctly and that the card is not removed  
prematurely.  
Ensure the MSAM cards are properly inserted in the cardholders and that the  
cardholders are properly secured (see Installing/Replacing MSAM Cards).  
•
•
Contact your VeriFone distributor or service provider.  
If the manual transaction does not process, proceed to Check the Telephone  
Line.  
Check the Telephone Line  
•
Disconnect the telephone line from the Vx670 terminal and connect it to a  
working telephone to check for a dial tone. If there is no dial tone, replace the  
telephone cable.  
•
If the problem appears to be with the telephone line, check with the party you  
are trying to call to see if their system is operational. If they are not  
experiencing difficulties with their line, contact the telephone company and  
have your line checked.  
•
If the telephone line works, contact your local VeriFone representative for  
assistance.  
48  
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INDEX  
A
F
accessories 42  
full-feature Base Station 30  
documentation 43  
ordering 43  
power packs 42  
I
installation 9  
connecting the terminal power pack 28  
connecting the terminal to a telephone line 19  
MSAM cardholders 23  
MSAM cards 23  
terminal location 13  
telephone line cord 43  
thermal printer paper 42  
VeriFone cleaning kit 42  
AVX host cables 43  
B
unpacking the shipping carton 14  
Base Station 30  
batteries  
extending the battery life 29  
See also smart battery  
battery mode  
K
keypads  
troubleshooting 47  
M
Vx670 26  
maintenance  
cleaning the terminal 39  
C
cleaning the terminal contacts 39  
returning a battery for repair or replacement 41  
returning a terminal for repair or replacement 41  
MSAM cardholders 23  
MSAM cards 23  
multiport adapters 18  
cleaning kit 42  
cleaning kits  
ordering 42  
connection ports 16  
contact VeriFone 41  
D
P
dial out problems  
troubleshooting 46  
displays  
troubleshooting 45, 46  
documentation 42  
acronym definitions 6  
conventions 6  
paper jams  
troubleshooting 47  
paper rolls  
for thermal printers 20, 47  
installation 20  
power adapter cables 17  
power packs  
ordering 43  
AC version 42  
connecting 28  
DC version 42  
ordering 42  
E
electrical considerations 14, 23  
electrostatic discharges 23  
prevention 23  
printer paper  
ordering 42  
printers  
environmental factors 13  
VX670 INSTALLATION GUIDE  
49  
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INDEX  
R
troubleshooting 47  
environmental factors 13  
features 15  
R
repair 41  
replacement 41  
RS232 UART 18  
service and support 41  
troubleshooting 45, 46  
thermal paper  
ordering 42  
thermal printer paper  
storage 20  
thermal printers  
about the thermal printer paper 20, 47  
paper jams 47  
troubleshooting 47  
transactions  
smart cards 34  
wireless 34  
troubleshooting  
batteries 46  
S
service  
returning a battery for repair or replacement 41  
returning a terminal for repair or replacement 41  
SIM cards  
for GSM models 24  
smart battery 29  
battery life 29  
charging 29  
conserving power 26  
disposal 29  
features 25  
installation 27  
recharging 29  
removal 27  
displays 45, 46  
guidelines 45  
keypads 47  
printers 47  
terminal transactions 47  
terminals 45, 46  
troubleshooting 46  
spare batteries  
charging on the Full-Featured Base Station 33  
ordering 43  
specifications  
DC power pack 37  
power 37  
U
temperature 37  
USB dongles  
standard Base Station 30  
modem 18  
serial 18  
T
USB host cables 17  
USB modem dongles 18  
ordering 43  
USB serial dongles 18  
ordering 43  
technical support  
contacting VeriFone 41  
returning a battery for repair or replacement 41  
returning a terminal for repair or replacement 41  
telephone line connections 19  
telephone line cords  
ordering 43  
V
VeriCentre Appliance Management Suite  
simultaneous downloads 10  
Vx670  
terminal features  
general 15  
terminals  
multi-application capability 11  
starting on battery power 26  
Vx670 startup  
accessories 42  
benefits 10  
cleaning 39  
documentation 42  
battery mode 26  
electrical considerations 14  
50  
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INDEX  
W
W
wireless connection  
CDMA 11  
GSM/GPRS 11  
Wi-Fi 11  
wireless transactions 34  
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VeriFone, Inc.  
2099 Gateway Place, Suite 600  
San Jose, CA, 95110 USA  
Tel: (800) VeriFone (837-4366)  
www.verifone.com  
x
V 670  
Installation Guide  
VeriFone Part Number 24003, Revision A  
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