UNVENTED (VENT-FREE)
GAS FIREPLACE INSERT
OWNER’S OPERATION AND
INSTALLATION MANUAL
®
VI33NRA
VI33PRA
REMOTE READY
GAS FIREPLACE
INSERT
Patent Pending
Shown with GS38
Surround Kit and
G8010 Brick Liner
Accessories
WARNING: Improper installation,
adjustment, alteration, service, or
maintenance can cause injury or
property damage. Refer to this
manualforcorrectinstallationand
operationalprocedures.Forassis-
tance or additional information
consult a qualified installer, ser-
vice agency, or the gas supplier.
WARNING: If the information in this manual is not
followed exactly, a fire or explosion may result caus-
ing property damage, personal injury, or loss of life.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s in-
structions.
WARNING: This is an unvented
gas-fired heater. It uses air (oxy-
gen) from the room in which it is
installed. Provisions for adequate
combustion and ventilation air
must be provided. Refer to Air for
Combustion and Ventilation sec-
tion on page 4 of this manual.
• If you cannot reach your gas supplier, call the fire
department.
— Installation and service must be performed by a quali-
fied installer, service agency, or the gas supplier.
This appliance may be installed in an aftermarket,* permanently located, manufactured
(mobile) home, where not prohibited by local codes.
This appliance is only for use with type of gas indicated on the rating plate. This appliance
is not convertible for use with other gases.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer
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SAFETY INFORMATION
PRODUCT IDENTIFICATION
3
SAFETY INFORMATION
13. Do not use fireplace insert if any part has been exposed to or
under water. Immediately call a qualified service technician to
inspect the fireplace insert and to replace any part of the con-
trol system and any gas control which has been under water.
14. Do not operate fireplace insert if any log is broken. Do not
operate fireplace insert if a log is chipped (dime-sized or larger).
Continued
You must operate this fireplace insert with the fire-
place insert screen and hood in place. Make sure
fireplace insert screen and hood are in place before
running fireplace insert.
15. Turn fireplace insert off and let cool before servicing. Only a quali-
fied service person should service and repair fireplace insert.
16. Operating fireplace insert above elevations of 4,500 feet could
cause pilot outage.
Keep the appliance area clear and free from combus-
tiblematerials, gasoline, andotherflammablevapors
and liquids.
17. To prevent performance problems, do not use propane/LP fuel
tanks of less than 100 lbs. capacity (propane/LP units only).
1. This appliance is only for use with the type of gas indicated on
the rating plate. This appliance is not convertible for use with
other gases.
18. Provide adequate clearances around air openings.
2. Do not place propane/LP supply tank(s) inside any structure. Lo-
cate propane/LP supply tank(s) outdoors (propane/LP units only).
PRODUCT IDENTIFICATION
One Piece
Log Set
3. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not use any phone in
your building
• immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions
• if you cannot reach your gas supplier, call the fire department
Optional
Remote
Control
W
A
R
M
E
R
C
O
O
LE
R
TE
M
P
A
UT
O
N
O
O
F
F
H
L
O
O
F
F
N
O
T
L
I P
O
4. This fireplace insert shall not be installed in a bedroom or
bathroom.
Control
Knobs
Piezo
Ignitor
5. Do not use this fireplace insert as a wood-burning fireplace.
Use only the logs provided with the fireplace insert.
Remote Selector
Switch (Optional)
6. Do not add extra logs or ornaments such as pine cones, ver-
miculite, or rock wool. Using these added items can cause soot-
ing. Do not add lava rock around base. Rock and debris could
fall into the control area of fireplace insert.
Figure 1 - Log Base Assembly
Top Louver
Assembly
Top Outer
Casing
7. This fireplace insert is designed to be smokeless. If logs ever ap-
pear to smoke, turn off fireplace insert and call a qualified service
person. Note: During initial operation, slight smoking could oc-
cur due to log curing and burning of manufacturing residues.
Firebox
Hood
Firebox
Support
8. To prevent the creation of soot, follow the instructions in Clean-
ing and Maintenance, page 19.
9. Before using furniture polish, wax, carpet cleaner, or similar
products, turn heater off. If heated, the vapors from these prod-
ucts may create a white powder residue within burner box or
on adjacent walls or furniture.
10. This fireplace insert needs fresh air ventilation to run properly.
This fireplace insert has an Oxygen Depletion Sensing (ODS)
safety shutoff system. The ODS shuts down the fireplace if
not enough fresh air is available. See Air for Combustion and
Ventilation, pages 4 through 6. If fireplace insert keeps shut-
ting off, see Troubleshooting, pages 20 through 22.
Gas
Line
Access
Screen
Assembly
11. Do not run fireplace insert
Blower
Assembly
• where flammable liquids or vapors are used or stored
• under dusty conditions
Bottom Louver
Assembly
12. Do not use this fireplace insert to cook food or burn paper or
other objects.
Figure 2 - Fireplace Insert
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LOCAL CODES
4
UNPACKING
REMOTE CONTROL ACCESSORIES
PRODUCT FEATURES
AIR FOR COMBUSTION AND VENTILATION
LOCAL CODES
PRODUCT FEATURES
OPERATION
Install and use fireplace insert with care. Follow all local codes. In the
absenceoflocalcodes, usethelatesteditionofTheNationalFuelGas
Code ANSI Z223.1/NFPA 54*.
Thisvent-freefireplaceinsertiscleanburning.Itrequiresnooutside
venting. There is no heat loss out a vent or up a chimney. Heat is
generated by both realistic flames and glowing embers. When used
without the blower, the fireplace insert requires no electricity
making it ideal for emergency backup heat.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
SAFETY DEVICE
National Fire Protection Association, Inc.
Batterymarch Park
This fireplace insert has a pilot with an Oxygen Depletion Sensing
(ODS)safetyshutoffsystem.TheODS/pilotisarequiredfeaturefor
vent-free room heaters. The ODS system shuts off the fireplace
insert if there is not enough fresh air.
Quincy, MA 02269
UNPACKING
CAUTION: Do not remove the warning and in-
struction labels attached to the heater base assem-
bly. These markings contain important warranty and
safety information.
PIEZO IGNITION SYSTEM
This fireplace insert has a piezo ignitor. This system requires no
matches, batteries, or other sources to light fireplace insert.
BLOWER ASSEMBLY
1. With utility knife, cut the carton all the way around above the This fireplace insert is equipped with a blower assembly. The
staples on the bottom tray. Lift the carton off the heater. Re- blower operates thermostatically and has a variable control. The
move packing. Note: The hood is located in the packing on blower circulates heated air from the fireplace insert into the room.
the right hand side of the heater front. Lift the heater off the Use of blower is optional.
bottom tray.
2. Locate two screws above top corners of the fireplace insert
AIR FOR COMBUSTION AND
screen. Remove and discard these screws. Lift fireplace insert
screen up and pull out to remove.
3. Remove protective packaging applied to logs, log base assem-
VENTILATION
bly, and fireplace insert.
4. Remove fireplace insert hood from carton insert.
WARNING: This heater shall not be installed in a
confined space or unusually tight construction un-
5. Check all items for any shipping damage. If damaged, promptly
inform dealer where you bought fireplace insert.
less provisions are provided for adequate combus-
tion and ventilation air. Read the following instruc-
tions to insure proper fresh air for this and other fuel-
burning appliances in your home.
REMOTE CONTROL
ACCESSORIES
Today’s homes are built more energy efficient than ever. New
materials, increased insulation, and new construction methods help
reduce heat loss in homes. Home owners weather strip and caulk
around windows and doors to keep the cold air out and the warm air
in. During heating months, home owners want their homes as
airtight as possible.
There are four optional remote controls that can be purchased
separately for this fireplace insert:
• wall switch
• wall thermostat
• hand-held ON/OFF remote
• hand-held thermostat remote
While it is good to make your home energy efficient, your home
needs to breathe. Fresh air must enter your home. All fuel-burning
appliances need fresh air for proper combustion and ventilation.
See Accessories, page 30.
Exhaustfans,fireplaces,clothesdryers,andfuelburningappliances
drawairfromthehousetooperate.Youmustprovideadequatefresh
air for these appliances. This will insure proper venting of vented
fuel-burning appliances.
110150-01B
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AIR FOR COMBUSTION AND VENTILATION
Providing Adequate Ventilation
Determining Fresh-Air Flow For Heater Location
5
AIR FOR COMBUSTION AND
VENTILATION
Continued
PROVIDING ADEQUATE VENTILATION
DETERMINING FRESH-AIR FLOW FOR
HEATER LOCATION
The following are excerpts from National Fuel Gas Code ANSI
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation.
Determining if You Have a Confined or
Unconfined Space
All spaces in homes fall into one of the three following ventilation
classifications:
Use this work sheet to determine if you have a confined or unconfined space.
1. Unusually Tight Construction
2. Unconfined Space
3. Confined Space
Space:Includestheroominwhichyouwillinstallheaterplusanyadjoining
rooms with doorless passageways or ventilation grills between the rooms.
1. Determine the volume of the space (length x width x height).
Length x Width x Height = ___________ cu. ft. (volume of space)
The information on pages 4 through 6 will help you classify your
space and provide adequate ventilation.
Example: Space size 22 ft. (length) x 18 ft. (width) x 8 ft. (ceiling
height) = 3168 cu. ft. (volume of space)
Unusually Tight Construction
If additional ventilation to adjoining room is supplied with grills or open-
ings, add the volume of these rooms to the total volume of the space.
The air that leaks around doors and windows may provide enough
fresh air for combustion and ventilation. However, in buildings of
unusually tight construction, you must provide additional fresh air.
2. Multiply the space volume by 20 to determine the maximum Btu/Hr
the space can support.
Unusually tight construction is defined as construction
where:
a. walls and ceilings exposed to the outside atmosphere
have a continuous water vapor retarder with a rating
of one perm (6 x 10-11 kg per pa-sec-m2) or less with
openings gasketed or sealed and
__________ (volume of space) x 20 = (Maximum Btu/Hr the space
can support)
Example: 3168 cu. ft. (volume of space) x 20 = 63,360 (maximum
Btu/Hr the space can support)
3. Add the Btu/Hr of all fuel burning appliances in the space.
b. weather stripping has been added on openable win-
dows and doors and
Vent-free heater
Gas water heater*
Gas furnace
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
c. caulking or sealants are applied to areas such as
joints around window and door frames, between sole
plates and floors,between wall-ceiling joints,between
wall panels, at penetrations for plumbing, electrical,
and gas lines, and at other openings.
If your home meets all of the three criteria above, you
must provide additional fresh air. See Ventilation Air
From Outdoors, page 6.
Vented gas heater
Gas fireplace logs
Other gas appliances* + _____________ Btu/Hr
Total = _____________ Btu/Hr
* Do not include direct-vent gas appliances. Direct-vent draws com-
bustion air from the outdoors and vents to the outdoors.
Example:
If your home does not meet all of the three criteria above,
proceed to Determining Fresh-Air Flow for Heater Loca-
tion in column 2.
40,000
_____________ Btu/Hr
33,000
+ _____________ Btu/Hr
73,000
= _____________ Btu/Hr
Gas water heater
Vent-free heater
Total
Confined and Unconfined Space
4. Compare the maximum Btu/Hr the space can support with the actual
amount of Btu/Hr used.
The National Fuel Gas Code ANSI Z223.1/NFPA 54 defines a
confined space as a space whose volume is less than 50 cubic feet
per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating
of all appliances installed in that space and an unconfined space as
aspacewhosevolumeisnotlessthan50cubicfeetper1,000Btuper
hour (4.8 m3 per kw) of the aggregate input rating of all appliances
installed in that space. Rooms communicating directly with the
space in which the appliances are installed*, through openings not
furnished with doors, are considered a part of the unconfined space.
__________________ Btu/Hr (maximum the space can support)
__________________ Btu/Hr (actual amount of Btu/Hr used)
Example: 63,360 Btu/Hr (maximum the space can support)
73,000 Btu/Hr (actual amount of Btu/Hr used)
* Adjoining rooms are communicating only if there are doorless
passageways or ventilation grills between them.
110150-01B
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AIR FOR COMBUSTION AND VENTILATION
Determining Fresh-Air Flow For Heater Location (Cont.)
Ventilation Air
6
AIR FOR COMBUSTION AND
VENTILATION
Continued
The space in the example in column 2, page 5, is a confined space because
the actual Btu/Hr used is more than the maximum Btu/Hr the space can
support. Youmustprovideadditionalfreshair. Youroptionsareasfollows:
12"
A. Rework worksheet, adding the space of an adjoining room. If the
extra space provides an unconfined space, remove door to adjoining
room or add ventilation grills between rooms. See Ventilation Air
From Inside Building.
Ventilation
Grills
Into Adjoining
Room,
Ventilation Grills
Into Adjoining Room,
Option 2
Or
Remove
Door into
Adjoining
Room,
Option
3
Option 1
B. Vent room directly to the outdoors. See Ventilation Air From Outdoors.
C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room
unconfined.
If the actual Btu/Hr used is less than the maximum Btu/Hr the space can
support, thespaceisanunconfinedspace. Youwillneednoadditionalfresh
air ventilation.
12"
WARNING: If the area in which the heater may be
operated is smaller than that defined as an uncon-
fined space or if the building is of unusually tight
construction,provideadequatecombustionandven-
tilation air by one of the methods described in the
National Fuel Gas Code, ANSI Z223.1/NFPA 54, Sec-
tion 5.3 or applicable local codes.
Figure 3 - Ventilation Air from Inside Building
Ventilated
Outlet
Attic
Air
VENTILATION AIR
Outlet
Air
Ventilation Air From Inside Building
To Attic
This fresh air would come from an adjoining unconfined space.
When ventilating to an adjoining unconfined space, you must
provide two permanent openings: one within 12" of the ceiling and
one within 12" of the floor on the wall connecting the two spaces
(see options 1 and 2, Figure 3). You can also remove door into
adjoining room (see option 3, Figure 3). Follow the National Fuel
Gas Code ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion
and Ventilation for required size of ventilation grills or ducts.
To
Crawl
Space
Inlet
Air
Ventilated
Inlet Air
Crawl Space
Ventilation Air From Outdoors
Figure 4 - Ventilation Air from Outdoors
Provide extra fresh air by using ventilation grills or ducts. You must
provide two permanent openings: one within 12" of the ceiling and
one within 12" of the floor. Connect these items directly to the
outdoors or spaces open to the outdoors. These spaces include attics
andcrawlspaces. FollowtheNationalFuelGasCodeANSIZ223.1/
NFPA 54, Section 5.3, Air for Combustion and Ventilation for
required size of ventilation grills or ducts.
IMPORTANT: Do not provide openings for inlet or outlet air into
attic if attic has a thermostat-controlled power vent. Heated air
entering the attic will activate the power vent. Any outside air ducts
and/or ash dumps in the fireplace shall be permanently closed at the
time of appliance installation.
110150-01B
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INSTALLATION
Check Gas Type
7
Electrical Hookup
Installing Surround Kit (GS38 or GS43)
INSTALLATION
CHECK GAS TYPE
NOTICE: This heater is intended for use as supple-
mental heat. Use this heater along with your primary
heating system. Do not install this heater as your
primary heat source. If you have a central heating
system, you may run system’s circulating blower
while using heater. This will help circulate the heat
throughoutthehouse. Intheeventofapoweroutage,
you can use this heater as your primary heat source.
Use the correct gas type (natural or propane/LP) for your unit. If your
gas supply is not correct, do not install fireplace insert. Call dealer
where you bought fireplace insert for proper type fireplace insert.
ELECTRICAL HOOKUP
(Blower Accessory)
This fireplace insert includes a blower assembly with an electrical
cord. The electrical cord is five feet in length. You must locate
fireplace insert within reach of a 120 volt grounded electrical outlet.
If not, install and properly ground GA3555, three-prong 120 volt
electrical outlet, in fireplace insert. Follow instructions included in
kit (see Accessories, page 30).
WARNING: A qualified service person must in-
stall fireplace insert. Follow all local codes.
WARNING: Never install the fireplace insert
• in a bedroom or bathroom
INSTALLING SURROUND KIT (GS38 OR GS43)
• in a recreational vehicle
CAUTION: Close masonry fireplace damper se-
curely before installing fireplace insert. If chimney
does not have a damper, block or cap top of chimney.
Failure to cap an open chimney could cause drafts
thatcanaffecttheheater’sperformanceandincrease
surface temperatures.
• where curtains, furniture, clothing, or other flam-
mable objects are less than 42 inches from the
front, top, or sides of the fireplace insert
• in high traffic areas
• in windy or drafty areas
CAUTION: This fireplace insert creates warm air
currents. These currents move heat to wall surfaces
nexttofireplaceinsert. Installingfireplaceinsertnext
to vinyl or cloth wall coverings or operating fireplace
insert where impurities (such as, but not limited to,
tobaccosmoke,aromaticcandles,cleaningfluids,oil
or kerosene lamps, etc.) in the air exist, may discolor
walls or cause odors.
CAUTION: If using a GS38 or GS43 surround kit
accessory, itmustbeinstalledonthisfireplaceinsert
before installing into your masonry fireplace or wall
opening.
Note: Use the accessory which best covers the existing masonry
fireplace opening or wall opening.
• Model GS38 Surround Kit (for use with fireplaces with an open-
ing smaller than 30" H and 38" W)
• Model GS43 Surround Kit (for use with fireplaces with an open-
ing 30" to 36 3/4" H and 38" to 43" W)
WARNING: Before installing in a solid fuel burn-
ing fireplace, the chimney flue and firebox must be
cleaned of soot, creosote, ashes, and loose paint by
a qualified chimney cleaner.
1. Using a 5/16" nut driver, remove two shoulder screws and
screen (see Figure 5). Remove 5/16" screen mounting shoul-
der screws (do not discard).
Note: Your Vanguard fireplace insert is designed to be used in zero
clearance installations. Wall or framing material can be placed
directly against any exterior surface on the rear, sides, or top of your
fireplace insert, except where standoff spacers are integrally at-
tached. If standoff spacers are attached to your insert, these spacers
can be placed directly against wall or framing materials.
Shoulder
Screw
Screen
Mounting
Shoulder
Screw (4)
IMPORTANT: Vent-free heaters add moisture to the air. Although
this is beneficial, installing fireplace in rooms without enough
ventilation air may cause mildew to form from too much moisture.
See Air for Combustion and Ventilation, pages 4 through 6.
IMPORTANT: Make sure the fireplace insert is level. If fireplace
insert is not level, log set will not work properly.
Figure 5 - Removing Screws and Screen
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INSTALLATION
Installing Surround Kit (GS38 or GS43) (Cont.)
Installing Hood
8
INSTALLATION
Continued
2. Remove log packaging from firebox cavity.
15. Line up holes in brass trim with holes on side panels of fire-
place surround assembly. Attach with brass-plated screws.
3. Align holes in left surround side panel with screen mounting
screw holes. Replace 5/16" screen mounting shoulder screws 16. Move fireplace insert and surround assembly to masonry fire-
removed in step 1 (see Figure 6). Do not tighten. Install Phillips
place opening. Make sure fireplace insert and surround assem-
screws in bottom (see Figure 6). Repeat for right side.
bly fit properly.
4. Using Phillips screwdriver, remove four screws attaching brass
louver. Install one Phillips head screw (included with kit) in
each side (see Figure 7).
Top Surround
Panel
Louver
Screw
Holes
Top Panel
Side Panel
5. Align top panel screw holes. Install four Phillips screws, do
not tighten.
6. For model GS43, align six screw holes in side panels with
holes in top panel (see Figure 9). For model GS38, align two
screw holes in side panels with holes in top panel (see Figure
9). Insert and tighten screws.
7. Carefully inspect fireplace surround assembly. Make sure each
part fits properly. Firmly tighten all screws installed during
assembly.
Phillips Screws (4)
Figure 9 - Attaching Side
Panels to Top Panel (GS43
Pictured)
Figure 8 - Attaching Top
Surround Panel
CAUTION: Do not overtighten. Metal can bend,
warp, or break under excessive strain.
8. Remove three pieces of brass trim from packaging.
Set Screws
Adjusting Plate
9. Locate four brass screws, two adjusting plates with set screws,
and two shims in the brass hardware packet.
Top Brass
Trim
Side Brass
Shim
Trim
10. Align shim under adjusting plate as shown in Figure 10.
11. Slide one end of adjusting plate/shim in slot of top brass trim
(see Figure 10).
12. Slide other end of adjusting plate/shim in slot on mitered edge
of side brass trim (see Figure 10).
Mitered
Edge
13. While firmly holding edges of brass trim together, tighten both
set screws on the adjusting plate with slotted screwdriver.
Slot
Slot
14. Repeat for other side.
Figure 10 - Assembling Brass Trim
Surround Side
INSTALLING HOOD
Phillips Screws
Install hood to top of firebox as shown in Figure 11. Use 7 Phillips
screws provided.
5/16" Screws
Phillips
Screws
Brass Louver
Screws
Figure 7 - Remove Brass
Louver
Figure 6 - Attaching Left
Surround Side Panel
Figure 11 - Installing Hood to Firebox
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INSTALLATION
Installation Clearances
Fireplace Insert Installation Into Masonry Fireplace
9
INSTALLATION
Continued
2. Install and properly ground GA3555, three-prong 120 volt elec-
trical outlet, in fireplace insert. Follow instructions included in
kit (see Accessories, page 30).
INSTALLATION CLEARANCES
WARNING: Maintain the minimum clearances. If
you can, provide greater clearances from floor, ceil-
ing, and adjoining wall.
3. Install gas piping to fireplace location. This installation includes an
approved flexible gas line (if allowed by local codes) after the equip-
ment shutoff valve. The flexible gas line must be the last item in-
stalled on the gas piping. See Installing Gas Piping to Fireplace
Location, page 10.
Carefully follow the instructions below. This will ensure safe
installation.
4. Carefully set fireplace insert in front of masonry fireplace with
back of insert inside wall opening.
Minimum Clearances For Side Combustible
Material, Side Wall, and Ceiling
A. Clearances from the side of the fireplace cabinet to any com-
bustible material and wall should follow diagram in Figure 12.
5. Attach flexible gas line to gas supply. See Connecting Fire-
place Insert to Gas Supply, page 11.
6. Plug electrical cord into electrical outlet installed in step 2.
7. Carefully place fireplace insert into masonry fireplace.
Example: The face of a mantel, bookshelf, etc. is made of
combustible material and protrudes 3 1/2" from the wall. This
combustible material must be 4" from the side of the fireplace
opening (see Figure 12).
8. Check all gas connections for leaks. See Checking Gas Con-
nections, page 12.
9. Install brass trim after final finishing and/or painting of wall
(see Figure 10, page 8).
B. Clearances from the top of the fireplace opening to the ceiling
should not be less than 42 inches.
Example
17 1
/4"
26 1
/4"
35"
*
*Minimum 16 inches from Side Wall
Figure 13 - Rough Opening for Installing in Masonry Fireplace
Wall board or facing
material (above
fireplace) may be of
Mantel Shelf
Figure 12 - Minimum Clearance for Combustible to Wall
combustible material,
including decorative
mantel ornaments or
other similar projec-
tions off of the facing
material.
10"
8"
FIREPLACE INSERT INSTALLATION INTO
MASONRY FIREPLACE
6"
2 1/2"
Installation of this fireplace insert involves installing fireplace insert
intoanexistingmasonryfireplace.Ifusingamantelabovethefireplace,
you must follow the clearances shown in Figure 14. Follow the
instructions below to install the fireplace insert in this manner.
Fireplace
Noncombustible
Material May
Project Off this
Surface above
the Insert Hood
Fireplace Insert
Minimum
Fireplace
Opening
26 1/4"
35"
13" 16" 19" 21"
Note: All vertical
Insert
25 9/16"
34 5/16"
16 11/16"
Wire-mesh
Screen
measurements are
from top of insert hood
opening to bottom
of mantel shelf.
Height
Supplied Hood Must
Be Used at All Times
Front Width
Depth
17 1/4"
1. Use dimensions shown in Figure 13 for the masonry fireplace
opening.
Figure 14 - Minimum Mantel Clearances for Fireplace Insert
Installation
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INSTALLATION
Fireplace Insert Installation Into Framed-In Enclosure
Installing Gas Piping To Fireplace Location
10
INSTALLATION
Continued
Mantel Clearances for Insert Installation
FIREPLACE INSERT INSTALLATION INTO
FRAMED-IN ENCLOSURE
If there is a mantel above masonry fireplace, you must meet
minimum clearance between mantel shelf and top of fireplace
opening.
Installation of this fireplace insert involves installing fireplace insert
into a framed-in enclosure. If using a mantel above the fireplace, you
must follow the clearances shown in Figure 14, page 9. Follow these
instructions to install the fireplace insert in this manner.
NOTICE: Surface temperatures of adjacent walls and
mantels become hot during operation. Walls and
mantels above the firebox may become hot to the
touch. If installed properly, these temperatures meet
the requirements of the national product standard.
Followallminimumclearancesshowninthismanual.
Insert
25 9/16"
Front Width 34 5/16"
Depth
16 11/16"
Framing
26 1/4"
35"
Height
17 1/4"
NOTICE: If your installation does not meet the mini-
mum clearances shown, you must do one of the
following:
• raise the mantel to an acceptable height
• remove the mantel
1. Frame in rough opening. Use dimensions shown in Figure 15
for the rough opening.
2. Install and properly ground GA3555, three-prong 120 volt elec-
trical outlet, in fireplace insert. Follow instructions included in kit
(see Accessories, page 30).
3. Install gas piping into fireplace location. This installation in-
cludes an approved flexible gas line (if allowed by local codes)
after the equipment shutoff valve. The flexible gas line must
be the last item installed on the gas piping. See Installing Gas
Piping to Fireplace Location.
INSTALLING GAS PIPING TO FIREPLACE
LOCATION
WARNING: A qualified service person must con-
nect fireplace Insert to gas supply. Follow all local
codes.
4. Carefully set fireplace insert in front of rough opening with
back of insert inside wall opening.
5. Carefully set fireplace insert into rough opening.
CAUTION: For propane/LP gas, never connect
heater directly to the propane/LP supply. This heater
requires an external regulator (not supplied). Install
the external regulator between the heater and pro-
pane/LP supply.
6. Attach flexible gas line to gas supply. See Connecting Fire-
place Insert to Gas Supply, page 11.
7. Attach fireplace to wall studs using nails or wood screws
through holes in nailing flange (see Figure 16).
8. Check all gas connections for leaks. See Checking Gas Con-
nections, page 12.
Installation Items Needed
9. Install surround kit. See Installing Surround Kit (GS38 or
Before installing fireplace insert, make sure you have the items
listed below.
GS43), pages 7 and 8.
• external regulator (supplied by installer) (propane/LP units only)
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
Nails or
Wood
Screws
17 1/4
"
26 1/4
"
• tee joint
• pipe wrench
• approved flexible gas line with gas connector (if allowed by lo-
cal codes) (not provided)
35"
Nailing Flanges
* A CSA design-certified equipment shutoff valve with 1/8" NPT
tap is an acceptable alternative to test gauge connection. Purchase
the optional CSA design-certified equipment shutoff valve from
your dealer. See Accessories, page 30.
Figure16-AttachingFireplace
Insert to Wall Studs
Figure15-RoughOpeningfor
Installing in Wall
110150-01B
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INSTALLATION
Installing Gas Piping To Fireplace Location (Cont.)
Connecting Fireplace Insert To Gas Supply
11
INSTALLATION
Continued
WARNING: Use pipe joint sealant that is resistant
to liquid petroleum (LP) gas.
WARNING: Never connect natural gas fireplace
insert to private (non-utility) gas wells. This gas is
commonly known as wellhead gas.
We recommend that you install a sediment trap in supply line as
showninFigure18.Locatesedimenttrapwhereitiswithinreachfor
cleaning. Install in piping system between fuel supply and heater.
Locate sediment trap where trapped matter is not likely to freeze. A
sediment trap traps moisture and contaminants. This keeps them
from going into fireplace insert gas controls. If sediment trap is not
installed or is installed wrong, fireplace may not run properly.
For propane/LP units, the installer must supply an external regula-
tor. The external regulator will reduce incoming gas pressure. You
must reduce incoming gas pressure to between 11 and 14 inches of
water. If you do not reduce incoming gas pressure, heater regulator
damage could occur. Install external regulator with the vent point-
ing down as shown in Figure 17. Pointing the vent down protects it
from freezing rain or sleet.
CSA Design-Certified Equipment
Shutoff Valve With 1/8" NPT Tap*
CAUTION: Use only new, black iron or steel pipe.
Internally-tinned copper tubing may be used in cer-
tain areas. Check your local codes. Use pipe of 1/2"
diameter or greater to allow proper gas volume to
fireplace insert. If pipe is too small, undue loss of
volume will occur.
Natural Gas
Supplied Flexible
From Gas Meter
Gas Line
(5" W.C.** to 10.5" W.C.
Pressure)
Propane/LP
From External Regulator
(11" W.C.** to 14" W.C.
Pressure)
3" Minimum
Propane/LP
Supply Tank
External
Regulator
Cap Pipe Tee
Nipple Joint
Sediment Trap
Figure 18 - Gas Connection
Installation Items Needed
• 5/16" hex socket wrench or nut-driver
• Phillips screwdriver
Vent Pointing
Down
Figure 17 - External Regulator with Vent Pointing Down
• sealant (resistant to propane/LP gas, not provided)
1. Remove fireplace insert screen. Remove two screws that hold
fireplace insert screen in place for shipping. These screws are
located near top of screen. Discard screws. Lift fireplace in-
sert screen up and pull out to remove.
CONNECTING FIREPLACE INSERT TO GAS
SUPPLY
Installation must include an equipment shutoff valve, and plugged
1/8" NPT tap. Locate NPT tap within reach for test gauge hook up.
NPT tap must be upstream from fireplace insert (see Figure 18).
2. Remove screws that attach log base assembly to fireplace in-
sert (see Figure 19, page 12). Carefully lift up log base assem-
bly and remove from fireplace insert (see Figure 19, page 12).
IMPORTANT: Install equipment shutoff valve in an accessible
location. The equipment shutoff valve is for turning on or shutting
off the gas to the appliance.
Note: If adding the G8010 series brick liner accessory, install it
now. Follow instructions in G8010 accessory kit.
Checkyourbuildingcodesforanyspecialrequirementsforlocating
equipment shutoff valve to fireplaces.
CAUTION: Do not pick up log base assembly by
burners. This could damage burners. Only handle
base by grates.
Apply pipe joint sealant lightly to male NPT threads. This will
prevent excess sealant from going into pipe. Excess sealant in pipe
could result in clogged fireplace valves.
3. Route gas supply line through access opening of fireplace in-
sert (see Figure 2, page 3).
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INSTALLATION
Connecting Fireplace Insert To Gas Supply (Cont.)
Checking Gas Connections
12
INSTALLATION
Continued
CHECKING GAS CONNECTIONS
NOTICE: Most building codes do not permit con-
cealed gas connections. A flexible gas line is pro-
vided to allow connection with the fireplace (see
Figure 20). The flexible gas supply line connection to
the equipment shutoff valve should be accessible.
WARNING: Test all gas piping and connections
forleaksafterinstallingorservicing.Correctallleaks
at once.
4. Connect gas supply line to flexible gas line attached to gas
regulator of fireplace insert (see Figure 20). Use sealant on all
male pipe threads.
WARNING: Never use an open flame to check for
aleak. Applyanoncorrosiveleakdetectionfluidtoall
joints. Bubbles forming show a leak. Correct all leaks
at once.
5. Check all gas connections for leaks. See Checking Gas Con-
nections.
6. Replace log base assembly back into fireplace insert. Feed flexible
gas line into fireplace insert base area while replacing log base as- Pressure Testing Gas Supply Piping System
sembly. Make sure the entire flexible gas line is in fireplace insert
base area. Reattach log base assembly to fireplace insert with screws
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
1. Disconnect appliance from its appliance main gas valve (con-
trol valve) and equipment shutoff valve from gas supply pip-
ing system. Pressures in excess of 1/2 psig will damage fire-
place insert gas regulator.
removed in step 2.
2. Cap off open end of gas pipe where equipment shutoff valve
was connected.
Two
Screws
Burners
3. Pressurize supply piping system by either opening propane/LP
supply tank valve for propane/LP gas or opening main gas valve
located on or near gas meter for natural gas, or using com-
pressed air.
4. Check all joints of gas supply piping system. Apply a non-
corrosive leak detection fluid to all joints. Bubbles forming
show a leak.
I
H
L
O
O
F
N
F
O
L I P
T
O
5. Correct all leaks at once.
6. Reconnect fireplace insert and equipment shutoff valve to gas
supply. Check reconnected fittings for leaks.
Log Base
Assembly
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Figure 21).
Figure 19- Removing Log Base Assembly From Fireplace
2. Pressurize supply piping system by either opening propane/LP
supply tank valve for propane/LP gas or opening main gas valve
located on or near gas meter for natural gas, or using com-
pressed air.
To Fireplace
Gas Regulator
Equipment
Shutoff Valve
Open
Equipment
Propane/LP
To External
Regulator
Flexible Gas Line from
Fireplace Gas Regulator
Provided with Fireplace Insert
Shutoff
Valve
Natural Gas
To Gas Meter
Figure 20 - Attaching Gas Lines
Closed
Figure 21 - Equipment Shutoff Valve
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INSTALLATION
Checking Gas Connections (Cont.)
Installing Logs
13
INSTALLATION
Continued
3. Check all joints from gas meter (natural gas) or propane/LP
supply to equipment shutoff valve (see Figure 22 for natural
gas, Figure 23 for propane/LP). Apply a noncorrosive leak de-
tection fluid to all joints. Bubbles forming show a leak.
INSTALLING LOGS
CAUTION: Do not remove the warning and in-
struction labels attached to the heater base assem-
bly. These markings contain important warranty and
safety information.
4. Correct all leaks at once.
Pressure Testing Fireplace Insert Gas
Connections
1. Open equipment shutoff valve (see Figure 21, page 12).
WARNING: Failure to position the parts in accor-
dance with these diagrams or failure to use only parts
specifically approved with this heater may result in
property damage or personal injury.
2. Open main gas valve located on or near gas meter for natural
gas or propane/LP supply tank valve.
3. Make sure control knob of fireplace insert is in the OFF position.
4. Check all joints from equipment shutoff valve to thermostat
gas valve (see Figure 22).Apply a noncorrosive leak detection
fluid to all joints. Bubbles forming show a leak.
WARNING: After installation and periodically
thereafter, check to ensure that no flame comes in
contact with any log. With the heater set to HIGH,
check to see if flames contact any log. If so, reposi-
tion logs according to the log installation instruc-
tions in this manual. Flames contacting logs will
create soot.
5. Correct all leaks at once.
6. Light fireplace insert (see Operating Fireplace Insert, pages
15 through 18). Check all other internal joints for leaks.
7. Turn off fireplace insert (see To Turn Off Gas to Appliance,
page 16).
It is very important to install the logs exactly as instructed. Do not
modify logs. Only use logs supplied with heater.
Equipment
Shutoff Valve
1. Place one-piece log set on grate to fit as illustrated in Figure
24. Make sure middle section at bottom of log set is seated
into "U"-shaped cutout in center of chassis (see Figure 24).
Gas Meter
IMPORTANT: Make sure log does not cover any burner ports
(see Figure 25, page 14).
One Piece
Log Set
Manual Gas Valve
Figure 22 - Checking Gas Joints
Equipment
Shutoff Valve
Propane/LP
Supply Tank
Middle Section
at Bottom of
Log Set
Burner
I
H
L
O
O
F
F
N
O
T
L
I P
O
"U"-shaped
Cutout in
Chassis
Chassis
Manual Gas Valve
Figure 23 - Checking Gas Joints
Figure 24 - Installing One Piece Log Set
110150-01B
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INSTALLATION
Installing Logs (Cont.)
14
Optional Wireless Hand-Held Remote Control Accessories
INSTALLATION
Continued
2. Install fireplace insert screen by slipping notches of fireplace
insert screen over screws on front of fireplace insert (see Fig-
ure 26).
OPTIONAL WIRELESS HAND-HELD REMOTE
CONTROL ACCESSORIES (GHRC and
GHRCTA)
WARNING: You must operate this fireplace insert
with the fireplace insert screen in place. Make sure
fireplace insert screen is in place before running
fireplace insert.
Installing Remote Receiver Unit
1. Disconnect switch wires from the control valve.
2. Remove screws attaching switch plate.
3. Remove switch plate (see Figure 27). Discard after removing.
One Piece Log Set
Burner
Ports
4. Install remote receiver unit onto gas log heater base using
mounting clips.
5. Push clips firmly into place (see Figure 28).
6. Connect wires as shown in Figure 29.
Remote
Ignitor
Switch
Bracket
Screw
Figure 25 - Installing One Piece Log Set (Top View)
Wires
Switch Plate
Figure 27 - Switch Plate and Wiring Harness
Mounting
Clips
Screws for
Mounting
Screen
Notches
Remote Receiver
Figure 28 - Installing Remote Receiver
Figure 26 - Installing Fireplace Insert Screen
White Wire
From Receiver
Red Wire
From
Valve
Receiver
Figure 29 - Connecting Wires
110150-01B
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INSTALLATION
Installing 9-Volt Batteries
OPERATING FIREPLACE INSERT
For Your Safety Read Before Lighting
Lighting Instructions
15
INSTALLATION
OPERATING FIREPLACE
INSERT
Continued
INSTALLING 9-VOLT BATTERIES
FOR YOUR SAFETY READ
BEFORE LIGHTING
Two 9-volt batteries (not included) are required to operate this
heater with the wireless hand-held remote control set. Install one
battery in the receiver and one in the hand-held remote control unit.
Note: Only use alkaline batteries.
WARNING: If you do not follow these instructions
exactly, a fire or explosion may result causing prop-
erty damage, personal injury or loss of life.
Installing 9-Volt Battery (Not Included) in Receiver
1. Locate back of receiver under front burner of heater.
2. Locate the battery clip mounted on the back of the receiver.
3. Slide a 9-volt battery through the clip.
A. This appliance has a pilot which must be lighted by hand.
When lighting the pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the floor because some gas
is heavier than air and will settle on the floor.
4. Attach the terminal wires to the battery.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not use any phone in
Remote
Terminal
Receiver
Wires
your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire de-
partment.
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by
hand, don’t try to repair it, call a qualified service techni-
cian or gas supplier. Force or attempted repair may result
in a fire or explosion.
Battery Clip
9-Volt Battery
Figure 30 - Installing Battery in Remote Receiver
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.
Installing 9-Volt Battery (Not Included) in Hand-
Held Remote Control Unit
1. Remove battery cover on back of remote control unit.
LIGHTING INSTRUCTIONS
2. Attach terminal wires to the battery. Place battery into the bat-
tery housing.
3. Replace battery cover onto remote control unit.
WARNING: You must operate this heater with the
fireplace insert screen in place. Make sure fireplace
insert screen is installed before running fireplace insert.
Model
GHRC
Battery
Cover
Terminal
Wires
Remote
Control Unit
NOTICE: During initial operation of new fireplace
insert, burning logs will give off a paper-burning
smell.Opendamperorwindowtoventsmell.Thiswill
only last a few hours.
Model
GHRCTA
1. STOP! Read the safety information above.
2. Make sure equipment shutoff valve is fully open.
3. Set switch to OFF position.
9-Volt
Battery
Battery
Housing
WARNING: Burners will come on automatically
within one minute when the remote selector switch is
in the ON position after the pilot is lit.
Figure 31 - Installing Battery in Hand-Held Remote Control Unit
110150-01B
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OPERATING FIREPLACE INSERT
Lighting Instructions (Cont.)
To Turn Off Gas To Appliance
Manual Lighting Procedure
16
OPERATING FIREPLACE
INSERT
Continued
4. Press in and turn control knob clockwise
OFF position.
to the
WARNING: Make sure the selector switch is in the
OFF position when you are away from home for long
periods of time. Heater will come on automatically
with selector switch in the ON position.
5. Wait five (5) minutes to clear out any gas. Then smell for
gas, including near the floor. If you smell gas, STOP! Fol-
low “B” in the safety information in column 2, page 15. If
you don’t smell gas, go to the next step.
Pilot
Burner
Pilot
Burner
Ignitor
Electrode
Ignitor
Electrode
6. Press in and turn control knob counterclockwise
to the PILOT position. Press in control knob for five (5)
seconds (see Figure 32).
Note: You may be running this heater for the first time
after hooking up to gas supply. If so, the control knob may
need to be pressed in for 30 seconds or more. This will al-
low air to bleed from the gas system.
Natural Gas
Propane/LP Gas
Figure 33 - Pilot
7. With control knob pressed in, press and release ignitor but-
ton. This will light pilot. The pilot is attached to the front
burner. If needed, keep pressing ignitor button until pilot lights.
TO TURN OFF GAS
TO APPLIANCE
Shutting Off Heater
1. Turn control knob clockwise
Note: If pilot does not stay lit, contact a qualified service
person or gas supplier for repairs. Until repairs are made,
light pilot with match. To light pilot with match, see Manual
Lighting Procedure.
to the OFF position.
2a. Set selector switch in the OFF position.
2b. If Using Optional Hand-Held Remote: Set remote selector
8. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob.
switch in the OFF position to keep from draining battery.
Shutting Off Burners Only (pilot stays lit)
• If control knob does not pop out when released, contact
a qualified service person or gas supplier for repairs.
Note: If pilot goes out, repeat steps 4 through 8.
You may shut off the burners and keep the pilot lit by doing one
of the following:
• Turn control knob clockwise
to the PILOT position.
9. Slightly push in and turn control knob counterclockwise
to the ON position.
• Use remote control manual OFF button.
10. Wait one minute and switch selector switch to the ON posi-
tion to light burners.
• Set remote selector switch in the OFF position.
MANUAL LIGHTING
PROCEDURE
11. Set flame adjustment knob to any level between HI and LO.
CAUTION: Do not try to adjust heating levels by
using the equipment shutoff valve.
1. Follow steps 1 through 6 under Lighting Instructions, page 15
and column 1.
2. Depress control knob and light pilot with match.
3. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob. Now follow
steps 9 through 11, column 1.
Ignitor Button
O
AUTO
OFF
O
O
ON
Control Knob
Flame Adjustment
Knob
Selector Switch
Figure32-ControlKnobandIgnitorButtonLocation(Shownas
Supplied, No Control Options)
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OPERATING FIREPLACE INSERT
Optional Remote Operation
17
OPERATING FIREPLACE
INSERT
Continued
• In the AUTO mode, the thermostat in the hand-held re-
mote unit controls the room temperature. To increase the
room temperature, press the top arrow of the TEMP but-
ton. To lower the room temperature, press the bottom
arrow of the TEMP button. At higher settings the heater
will run longer.
OPTIONAL REMOTE
OPERATION
Note: All remote control accessories must be purchased sepa-
rately (see Accessories, page 30). Follow instructions included
with the remote control.
IMPORTANT:This remote control has been specially en-
gineered to take an air temperature sample every 5.5 min-
utes in the auto mode. It will not respond immediately to
the temperature setting being turned up or down.
IMPORTANT: The hand-held remote control unit must
be near the heater. Do not keep the hand-held remote
control unit too close to the heater. The thermostat on
the hand-held remote control unit will heat up too quickly
and turn the heater off.
Thermostat Control Operation
(Optional GHRCTA Series Only) The thermostat control set-
ting on the remote control unit can be set to any comfort level
between WARMER and COOLER. The burners will turn on
and off automatically to maintain the comfort level you select.
The ideal comfort setting will vary by household depending
upon the amount of space to be heated, the output of the central
heating system, etc.
3. To turn the burner off, press the AUTO/ON/OFF button
until OFF lights. The pilot will remain lit.
For wall thermostat operation, follow instruction supplied with
thermostat accessory GWMT1. For wall switch operation fol-
low instructions supplied with GWMS2.
IMPORTANT:To turn the pilot off, manually turn the con-
trol knob on the heater to the OFF position.
NOTICE: You must light the pilot before using the
hand-held remote control unit. See Lighting Instruc-
tions on pages 15 and 16.
Flame Adjustment Knob
1. After lighting, let pilot flame burn for about one minute.
Turn control knob to ON position. Adjust flame adjust-
ment knob anywhere between HI and LO. Slide the remote
selector switch to the REMOTE position (see Figure 34).
Note: The burners may light if hand-held remote ON but-
ton was on when remote selector switch was last turned
off. You can now turn the burners on and off with the hand-
held remote control unit.
ON
OFF
REMOTE
Control Knob in
On Position
Remote Selector Switch in Remote
Position (Optional Remote Control)
Figure 34 - Setting the Remote Selector Switch, Control Knob,
and Flame Adjustment Knob for Remote Operation
IMPORTANT: Do not leave the remote selector switch in
the REMOTE position when the pilot is not lit. This will
drain the battery.
IMPORTANT: Be sure to press the ON/OFF buttons on the
hand-held remote control unit for up to 3 seconds to assure
proper operation.
Increases Room
Temperature in
AUTO Mode
Setting
Shows Temperature
Decreases Room
The Log Heater will
Temperature in
GHRC Series Operation:
2a. Press the ON/OFF button to turn the burner on and off.
When turning burner off, the pilot will remain lit.
Automatically Cycle
AUTO Mode
between Pilot and
the Heat Setting that
Turns Burner On or
has been Selected
Off and Allows You
GHRCTA Series Operation:
to Choose the Auto
Setting
2b. Press the AUTO/ON/OFF button on the hand-held remote
control (see Figure 35). The lights to the left of the button
will show AUTO, ON, or OFF.
Figure35 -ThermostatHand-HeldRemoteControlUnitSelections
(GHRCTA Series only)
• In the ON mode, the burners will ignite. The heater is in
manual mode when ON is lit.
110150-01B
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OPERATING FIREPLACE INSERT
Optional Blower Operation
INSPECTING BURNERS
Pilot Flame Pattern
18
Burner Primary Air Holes
Main Burner
Burner Flame Pattern
OPERATING FIREPLACE
INSERT
Continued
BURNER PRIMARY AIR HOLES
OPTIONAL BLOWER
OPERATION
Air is drawn into the burner through the holes in the fitting at the
burner entrance. These holes may become blocked with dust or lint.
Periodically inspect these holes for any blockage and clean if
needed. Blocked air holes will create soot.
Locate the blower switch by opening lower louver on fireplace
insert. Blower switch is located at lower left inside louver door.
This thermostat-controlled blower has a variable speed control
that operates the blower. The blower will start when the ther-
mostat senses a sufficient increase in firebox temperature.
MAIN BURNER
Periodicallyinspectallburnerflameholeswiththeheaterrunning.All
slotted burner flame holes should be open with yellow flame present.
All round burner flame holes should be open with a small blue flame
present. Some burner flame holes may become blocked by debris or
rust, with no flame present. If so, turn off heater and let cool. Remove
blockage, blocked burner flame holes will create soot.
Note:Your gas logs and thermostat blower will not turn on and
off at the same time. The fireplace insert may run for several
minutes before the blower turns on. After the heater modulates
to the pilot position, the blower will continue to run. The blower
will shut off after the firebox temperature decreases.
Note: It is safe to operate fireplace insert with blower turned
off. However, the blower helps distribute heated air from the
fireplace insert.
BURNER FLAME PATTERN
Figure 38 shows a correct burner flame pattern. Figure 39 shows an
incorrect burner flame pattern. If burner flame pattern is incorrect,
INSPECTING BURNERS
• turn heater off (see To Turn Off Gas to Appliance, page 16)
Check pilot flame pattern and burner flame patterns often.
• see Troubleshooting, pages 20 through 22
PILOT FLAME PATTERN
Approx. 3-6"
Above Top of
Logs
Figure 36 shows a correct pilot flame pattern. Figure 37 shows an
incorrect pilot flame pattern. The incorrect pilot flame is not
properly heating the thermocouple. When the thermocouple cools,
the heater will shut down.
If pilot flame pattern is incorrect, as shown in Figure 37
• turn heater off (see To Turn Off Gas to Appliance, page 16)
• see Troubleshooting, pages 20 through 22
Figure 38 - Correct Flame Pattern with Control Knob Set to High
Flame.
Note: The pilot flame on natural gas units will have a slight curve,
but flame should be blue and have no yellow or orange color.
More Than
8" Above
Top of Logs
Pilot Burner
Thermocouple
Thermocouple
Pilot Burner
Propane/LP Gas Pilot
Natural Gas Pilot
Figure 36 - Correct Pilot Flame Pattern
Pilot Burner
Thermocouple
Figure 39 - Incorrect Flame Pattern with Control Knob Set to
High Flame
Pilot Burner
Thermocouple
Propane/LP Gas Pilot
Natural Gas Pilot
Figure 37 - Incorrect Pilot Flame Pattern
110150-01B
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CLEANING AND MAINTENANCE
19
Cleaning Burner Injector Holder And Pilot Air Inlet Hole
Logs
Burner Primary Air Holes
Main Burner
CLEANING AND
MAINTENANCE
Injector Holder (May
Be Brass or Aluminum
Depending on Model)
WARNING: Turn off heater and let cool before
cleaning.
Burner
Tube
CAUTION: You must keep control areas, burner,
and circulating air passageways of heater clean. In-
spect these areas of heater before each use. Have
heater inspected yearly by a qualified service person.
Heatermayneedmorefrequentcleaningduetoexces-
sivelintfromcarpeting,pethair,beddingmaterial,etc.
Primary Air Inlet Holes
(Shape of Holes May
Vary by Model)
Figure 40 - Injector Holder On Outlet Burner Tube
CLEANING BURNER INJECTOR HOLDER
AND PILOT AIR INLET HOLE
Ports/Slots
Burner
Tube
The primary air inlet holes allow the proper amount of air to mix with
the gas. This provides a clean burning flame. Keep these holes clear
of dust, dirt, lint, and pet hair. Clean these air inlet holes prior to each
heating season. Blocked air holes will create soot. We recommend
that you clean the unit every three months during operation and have
heater inspected yearly by a qualified service person.
Pilot Assembly
Pilot Air
We also recommend that you keep the burner tube and pilot
assembly clean and free of dust and dirt. To clean these parts we
recommendusingcompressedairnogreaterthan30PSI. Yourlocal
computer store, hardware store, or home center may carry com-
pressed air in a can. You can use a vacuum cleaner in the blow
position. If using compressed air in a can, please follow the direc-
tions on the can. If you don't follow directions on the can, you could
damage the pilot assembly.
Inlet Hole
1. Shut off the unit, including the pilot. Allow the unit to cool for
at least thirty minutes.
Figure 41 - Pilot Inlet Air Hole
2. Inspect burner, pilot, and primary air inlet holes on injector
holder for dust and dirt (see Figure 40).
LOGS
3. Blow air through the ports/slots and holes in the burner.
• If you remove logs for cleaning, refer to Installing Logs, pages
4. Check the injector holder located at the end of the burner tube
again. Remove any large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum cleaner nozzle.
13 and 14, to properly replace logs.
• Replace log(s) if broken or chipped (dime-sized or larger).
5. Blow air into the primary air holes on the injector holder.
BURNER PRIMARY AIR HOLES
6. In case any large clumps of dust have now been pushed into
the burner repeat steps 3 and 4.
Air is drawn into the burner through the holes in the fitting at the
burner entrance. These holes may become blocked with dust or lint.
Periodically inspect these holes for any blockage and clean if
needed. Blocked air holes will create soot.
Clean the pilot assembly also. A yellow tip on the pilot flame
indicates dust and dirt in the pilot assembly. There is a small pilot
air inlet hole about two inches from where the pilot flame comes out
of the pilot assembly (see Figure 41). With the unit off, lightly blow
airthroughtheairinlethole.Youmayblowthroughadrinkingstraw
if compressed air is not available.
MAIN BURNER
Periodicallyinspectallburnerflameholeswiththeheaterrunning.All
slotted burner flame holes should be open with yellow flame present.
All round burner flame holes should be open with a small blue flame
present. Some burner flame holes may become blocked by debris or
rust, with no flame present. If so, turn off heater and let cool. Remove
blockage, blocked burner flame holes will create soot.
110150-01B
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TROUBLESHOOTING
20
TROUBLESHOOTING
Note: For additional help, visit DESA
International’stechnicalservicewebsite
WARNING: Turn off heater
andletcoolbeforeservicing.Only
aqualifiedservicepersonshould
service and repair heater.
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot.ThiscandamageODS/
pilot unit.
Note:Alltroubleshootingitemsarelistedin
order of operation.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When ignitor button is pressed, there is no
spark at ODS/pilot
1. Ignitor electrode not connected to igni- 1. Reconnect ignitor cable
tor cable
2. Ignitor cable pinched or wet
2. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry
3. Tighten nut holding piezo ignitor to base
panel of log set. Nut is located behind
base panel
3. Piezo ignitor nut is loose
4. Broken ignitor cable
4. Replace ignitor cable
5. Bad piezo ignitor
5. Replace piezo ignitor
6. Ignitor electrode broken
7. Ignitor electrode positioned wrong
6. Replace pilot assembly
7. Replace pilot assembly
When ignitor button is pressed, there is
spark at ODS/pilot but no ignition
1. Gas supply turned off or equipment 1. Turn on gas supply or open equipment
shutoff valve closed
shutoff valve
2. Control knob not in PILOT position
2. Turn control knob to PILOT position
3. Control knob not pressed in while in 3. Press in control knob while in PILOT
PILOT position
position
4. Air in gas lines when installed
4. Continue holding down control knob.
Repeat igniting operation until air is
removed
5. Depleted gas supply (propane/LP only) 5. Contact local propane/LP gas company
6. ODS/pilot is clogged
6. Clean ODS/pilot (see Cleaning and
Maintenance, page 19) or replace ODS/
pilot assembly
7. Gas regulator setting is not correct
1. Control knob not fully pressed in
2. Control knob not pressed in long enough 2. After ODS/pilot lights, keep control
knob pressed in 30 seconds
7. Replace gas control
ODS/pilot lights but flame goes out when
control knob is released
1. Press in control knob fully
3. Equipment shutoff valve not fully open 3. Fully open equipment shutoff valve
4. Pilot flame not touching thermocouple, 4. A) Contact local natural or propane/LP
which allows thermocouple to cool,
causing pilot flame to go out. This prob-
lem could be caused by one or both of
the following:
gas company
B) Clean ODS/pilot (see Cleaning and
Maintenance, page 19) or replace ODS/
pilot assembly
A) Low gas pressure
B) Dirty or partially clogged ODS/pilot
5. Thermocouple connection loose at con- 5. Hand tighten until snug, then tighten
trol valve
1/4 turn more
6. Thermocouple damaged
7. Control valve damaged
6. Replace pilot assembly
7. Replace control valve
110150-01B
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TROUBLESHOOTING
21
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Burner does not light after ODS/pilot is lit
1. Burner orifice clogged
1. Clean burner (see Cleaning and Mainte-
nance, page 19) or replace burner orifice
2. Contact local natural or propane/LP gas
company
2. Inlet gas pressure is too low
3. Thermopile leads disconnected or im- 3. Reconnect leads (see Wiring Diagram,
properly connected page 23)
4. Burners will not come on in remote 4. Replace battery in transmitter and
position
receiver
Delayed ignition burner
1. Manifold pressure is too low
2. Burner orifice clogged
1. Contact local natural or propane/LP gas
company
2. Clean burner (see Cleaning and Mainte-
nance, page 19) or replace burner orifice
Burner backfiring during combustion
1. Burner orifice is clogged or damaged
1. Clean burner (see Cleaning and Mainte-
nance, page 19) or replace burner orifice
2. Replace damaged burner
2. Damaged burner
3. Gas regulator defective
3. Replace gas control
Slight smoke or odor during initial operation 1. Not enough air
1. Check burner for dirt and debris. If
found, clean burner (see Cleaning and
Maintenance, page 19)
2. Gas regulator defective
2. Replace gas control
3. Residues from manufacturing processes 3. Problem will stop after a few hours of
and logs curing
operation
Moisture/condensationnoticedonwindows 1. Not enough combustion/ventilation air
1. Refer to Air for Combustion and Venti-
lation requirements (page 4)
Heater produces a whistling noise when 1. Turning control knob to HI position 1. Turn control knob to LO position and
burner is lit
when burner is cold
2. Air in gas line
let warm up for a minute
2. Operate burner until air is removed from
line. Have gas line checked by local
natural or propane/LP gas company
3. Observe minimum installation clear-
ances (see page 9)
3. Air passageways on heater blocked
4. Dirty or partially clogged burner orifice 4. Clean burner (see Cleaning and Mainte-
nance, page 19) or replace burner orifice
Whitepowderresidueformingwithinburner 1. When heated, vapors from furniture pol- 1. Turn heater off when using furniture pol-
box or on adjacent walls or furniture
ish, wax, carpet cleaners, etc. may turn
ish, wax, cleaners, or similar products
into white powder residue
Remote does not function (GHRC and 1. Battery is not installed. Battery power 1. Replace 9-volt batteries in receiver and
GHRCTA Series only) is low remote control
110150-01B
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TROUBLESHOOTING
22
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediatelycallyourgassupplierfromaneighbor’sphone. Followthe
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace insert where impurities in air exist may create odors.
Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or
textiles, etc., create fumes. These fumes may mix with combustion air and create odors.
These odors will disappear over time.
REMEDY
POSSIBLE CAUSE
OBSERVED PROBLEM
1. This is common with most fireplaces. If
noise is excessive, contact qualified ser-
vice person
1. Metal expanding while heating or con-
tracting while cooling
Fireplace insert produces a clicking/ticking
noise just after burners are lit or shut off
1. Open window and ventilate room. Stop
using odor causing products while fire-
place insert is running
1. Fireplace insert burning vapors from
paint, hair spray, glues, cleaners, chemi-
cals, new carpet, etc. (see IMPORTANT
statement above)
Fireplace insert produces unwanted odors
2. Locate and correct all leaks (see Check-
2. Gas leak. See Warning statement
above
ing Gas Connections, page 12)
1. Open window and/or door for ventilation
2. Contact local natural or propane/LP gas
company
1. Not enough fresh air is available
2. Low line pressure
Fireplace insert shuts off in use (ODS
operates)
3. Clean ODS/pilot (see Cleaning and
3. ODS/pilot is partially clogged
Maintenance, page 19)
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
2. Replace control valve
1. Gas leak. See Warning statement
above
2. Control valve defective
Gas odor even when control knob is in OFF
position
1. Take apart gas tubing and remove for-
eign matter
1. Foreign matter between control valve
Gas odor during combustion
and burner
2. Locate and correct all leaks (see Check-
2. Gas leak. See Warning statement
ing Gas Connections, page 12)
above
1. Properly locate logs (see Installing Logs,
pages 13 and 14)
2. Eliminate source of drafts around heater
1. Improper log placement
Dark residue on logs or inside of fireplace
insert. Note: After removing all causes of
residuedeposits, completelycleanfireplace
and appliance of all residue before reusing
appliance
2. Drafts or other air currents affecting
flame pattern
3. Air holes at burner inlet blocked
3. Clean out air holes at burner inlet. Peri-
odically repeat as needed
4. Remove blockage
4. Burner flame holes blocked
110150-01B
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WIRING DIAGRAMS
SPECIFICATIONS
23
REPLACEMENT PARTS
SERVICE HINTS
TECHNICAL SERVICE
WIRING DIAGRAMS
REPLACEMENT PARTS
Note: For proper operation of optional accessories, the wires from Note: Use only original replacement parts. This will protect your
the switch to the control must be connected exactly as shown in warranty coverage for parts replaced under warranty.
Figure 42.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), call DESA International’s Technical
Service Department at 1-866-672-6040. When calling DESA Inter-
A
U
T
O
O
ON
F
F
national, have ready
• your name and address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Thermopile
Figure 42 - Switch Wiring Diagram
Usually, we will ask you to return the part to the factory.
CAUTION: Label all wires prior to disconnection
when servicing controls. Wiring errors can cause
improper and dangerous operation. Verify proper
operation after servicing.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply original
replacement part(s), call DESA International at 1-866-672-6040 for
referral information. When calling DESA International, have ready
Variable
Fan Switch
(N.O.)
Fan Switch
• model number of your heater
• the replacement part number
1
Off
Black
On
2
Blue
SERVICE HINTS
Red
110/115
V.A.C.
When Gas Pressure Is Too Low
Black
Green
White
• pilot will not stay lit
Blower
Motor
• burners will have delayed ignition
• heater will not produce specified heat
• for propane/LP unit, propane/LP gas supply may be low
Figure 43 - Blower Wiring Diagram
You may feel your gas pressure is low. If so, contact your local gas
supplier.
SPECIFICATIONS
TECHNICAL SERVICE
VI33NRA
VI33PRA
20,000/33,000
You may have further questions about installation, operation, or
troubleshooting. If so, contact DESA International’s Technical
Service Department at 1-866-672-6040. When calling please have
your model and serial numbers of your heater ready.
Btu (Variable)
Type Gas
20,000/30,000
Natural Gas Only Propane/LP Only
Ignition
Piezo
Piezo
Pressure Manifold
3.5" W.C.
8.0" W.C.
You can also visit DESA International’s technical services web site
Inlet Gas Pressure (in. of water)
Maximum
Minimum*
10.5"
5"
14"
11"
* For input adjustment
110150-01B
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ILLUSTRATED PARTS BREAKDOWN
VI33NRA
24
ILLUSTRATED PARTS
BREAKDOWN
REMOTE READY MODEL
VI33NRA
1
2
4
3
6
7
5
8
9
14
15
4
27
10
28
13
16
29
21
22
I
H
L
O
O
F
F
N
O
T
I P
O
L
19
25
30
11
17
18
12
20
19
23
24
26
110150-01B
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PARTS LIST
VI33NRA
25
PARTS LIST
This list contains replaceable parts used in your fireplace insert.
When ordering parts, follow the instructions listed under Replace-
ment Parts on page 23 of this manual.
REMOTE READY MODEL
VI33NRA
KEY
NO.
PART NUMBER
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
102785-03
103779-01
098249-01
100609-01
104229-04
111124-01
099056-26
102772-01
M11084-38
104236-03CK
M12461-26
**
103284-03
098265-02
103782-01
103781-01
098271-03
102445-01
098304-01
099998-01
104241-01
103587-01
097809-02
101628-03
M50104-02
M11084-26
099918-02
099387-07
103977-02
103977-01
Log, Golden Oak
ODS Pilot (NG)
ODS Nut
Pilot Tube (Regulator to Pilot)
Burner Outlet Tube
Burner Retainer Spring
Burner Orifice Injector
Burner
Screw, #8 x .38
Painted Base Assy
Screw, #10 x .32
Firebox Bottom
Wiring Harness
Elbow, Male
Valve Bracket
Gas Control Valve
Ignitor Cable
Piezo Ignitor
Screw
Switch
Remote Switch Bracket
Switch Plate
1
1
2
1
1
1
1
2
2
1
4
1
1
1
1
1
1
1
7
1
1
1
1
1
1
4
1
1
1
1
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Male Connector
Flexible Connector (Hose)
Bushing
Screw, #10 x .38
Pilot Regulator
Pilot Tube (Valve to Regulator)
Button Plug 3/4"
Button Plug 5/8"
PARTS AVAILABLE — NOT SHOWN
103877-01
100563-01
Lighting Instruction Plate
Warning Plate
1
1
** Not a field replacement part.
110150-01B
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ILLUSTRATED PARTS BREAKDOWN
VI33PRA
26
ILLUSTRATED PARTS
BREAKDOWN
REMOTE READY MODEL
VI33PRA
1
2
4
3
6
7
5
8
9
14
15
10
4
16
29
21
22
13
I
H
L
O
O
F
F
N
O
T
I P
O
L
19
25
30
11
17
18
12
20
19
23
24
26
110150-01B
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PARTS LIST
VI33PRA
27
PARTS LIST
This list contains replaceable parts used in your fireplace. When
ordering parts, follow the instructions listed under Replacement
Parts on page 23 of this manual.
REMOTE READY MODEL
VI33PRA
KEY
NO.
PART NUMBER
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
102785-03
103778-01
098249-01
099387-07
104229-04
111124-01
099056-19
102772-01
M11084-38
104236-03CK
M12461-26
**
103284-03
098265-02
103782-01
103781-02
098271-03
102445-01
098304-01
099998-01
104241-01
103587-01
097809-02
101628-03
M50104-02
M11084-26
103977-02
103977-01
Log, Golden Oak
ODS Pilot (Propane/LP)
ODS Nut
1
1
2
1
1
1
1
2
2
1
4
1
1
1
1
1
1
1
7
1
1
1
1
1
1
4
1
1
Pilot Tube
Burner Outlet Tube
Burner Retainer Spring
Burner Orifice Injector
Burner
Screw, #8 x .38
Painted Base Assy
Screw, #10 x .32
Firebox Bottom
Wiring Harness
Elbow, Male
Valve Bracket
Gas Control Valve
Ignitor Cable
Piezo Ignitor
Screw
Switch
Remote Switch Bracket
Switch Plate
Male Connector
Flexible Connector (Hose)
Bushing
Screw, #10 x .38
Button Plug 3/4"
Button Plug 5/8"
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
29
30
PARTS AVAILABLE — NOT SHOWN
103877-01
100563-01
Lighting Instruction Plate
Warning Plate
1
1
** Not a field replacement part.
110150-01B
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ILLUSTRATED PARTS BREAKDOWN
VI33NRA, VI33PRA
28
ILLUSTRATED PARTS
1
BREAKDOWN
25
FIREPLACE INSERT
VI33NRA
VI33PRA
6
10
2
4
12
3
9
14
9
18
13
14
5
9
7
21
23
14
26
14
22
17
6
8
22
15
14
27
14
8
16
19
11
20
23
24
110150-01B
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PARTS LIST
29
VI33NRA, VI33PRA
PARTS LIST
This list contains replaceable parts used in your fireplace insert.
When ordering parts, follow the instructions listed under Replace-
ment Parts on page 23 of this manual.
FIREPLACE INSERT
VI33NRA
VI33PRA
KEY
NO.
PART NUMBER
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
105517-01
**
Top Outer Casing
Outer Casing
1
1
1
1
9
2
1
2
4
1
1
1
1
46
1
1
1
1
1
1
1
4
2
2
4
4
1
**
**
Right Front Side
Left Front Side
Phillips Pan Head Screw, #10
Louvered Door
Firebox Hood
Firebox Support
Shoulder Screw
Firebox Top
098304-01
102455-02
105518-01CK
**
099230-02
**
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
**
**
Outer Base
Firebox Wrapper
Cover and Switch Assembly
Hex Screw, #10
Screen Assembly
Right Pin Hinge
Left Pin Hinge
Wiring Harness
Blower Speed Control
Knob
101614-02
M11084-26
105519-01CK
104313-01
104313-02
101398-03
105649-01
103650-01
103581-01
M10908-2
101629-01
M11084-26
098304-03
M11084-38
098544-01
Blower
Hex Washer Head Screw
Plastic Bushing
Hex Screw, #10 x 3/8
Phillips Pan Head Screw, #8
Hex Screw, #8
Clamp
"
PARTS AVAILABLE — NOT SHOWN
101784-01
102307-01
Magnet Catch
Strike Plate
2
2
** Not a field replacement part.
110150-01B
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ACCESSORIES
30
ACCESSORIES
Purchase these fireplace insert accessories from your local dealer. If
they can not supply these accessories, call DESA International’s
Sales Department at 1-866-672-6040 for information. You can also
write to the address listed on the back page of this manual.
W
A
R
M
E
R
C
O
T
O
E
L
M
E
R
P
A
U
T
O
O
N
O
F
F
RECEIVER AND HAND-HELD THERMOSTAT
REMOTE CONTROL KIT - GHRCTA SERIES
Forallmodels. Allowsthegaslogheatertobeoperatedinamanually
or thermostatically-controlled mode. You can turn the gas log heater
on and off without ever leaving the comfort of your easy chair.
FIREPLACE SURROUND KIT GS38 AND GS43
BLACK (Must use one)
Allows insert to be fitted to fireplace opening. A surround is
required for installation.
Note: Use the accessory which best covers the existing masonry
fireplace opening.
RECEIVER AND HAND-HELD REMOTE
CONTROL KIT - GHRC SERIES
• Model GS38 Surround Kit (for use with fireplaces with an open-
ing smaller than 30" H and 38" W)
• Model GS43 Surround Kit (for use with fireplaces with an open-
ing 30" to 36 3/4" H and 38" to 43" W)
For all models. Allows the gas log heater to be turned on and off
by using a hand-held remote control.
WALL-MOUNT THERMOSTAT SWITCH -
GWMT1 (Not Shown)
For all models. The desired comfort setting can be selected on the
wall thermostat and the log heater will automatically cycle from
pilot to the heat setting selected.
WALL-MOUNT ON/OFF SWITCH - GWMS2
(Not Shown)
EQUIPMENT SHUTOFF VALVE - GA5010
For all models. Allows the gas log heater to be turned on and off
with a wall switch.
For all models. Equipment shutoff valve with 1/8" NPT tap. Fits
1/2" NPT pipe.
CLEANING KIT - CCK
(Not Shown)
FIREBOX BRICK LINER
G8010 Series (Not Shown)
For all models. Your vent-free gas appliance requires regular
cleaning and maintenance to prevent performance problems. This
kit gives you the tools and instructions to make it easy to clean all
critical areas of your appliance.
Ceramic fiber firebox liner adds the look of real brick.
DUPLEX OUTLET KIT GA3555 (Not Shown)
For built-in installation when blower kit is used.
INFORMATION VIDEO 108917-01
For all models. A care and maintenance video is available by
calling 1-866-672-6040.
110150-01B
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OWNER'S REGISTRATION FORM
In order to provide better customer service for this and future purchases, we recommend that you register your product with us.
You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owner’s
Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information:
Brand:
(Comfort Glow, Vanguard, etc.)
Model:
(EFP33PR, VTGH33NR, etc.)
Date Purchased:
Serial Number:
First Name:
Address:
Note: Keep receipt for warranty verification.
7 or 9 digit number located on product or identification tag.
Last Name:
City:
State:
Zip:
Country:
Home Phone:
E-Mail:
(
)
-
Please answer the following questions to register your product with DESA International:
1. Where will the product be used?
©©Living/Family Room ©©Office/Warehouse ©©Utility Shed/Outbuilding ©©Garage ©©Bedroom ©©Bathroom ©©Other
2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? ©©Yes ©©No
3. Who selected the product? © Male © Female © Both
4. What is the population of your area? ©©Under 10,000 ©©10,000 to 25,000 © 25,000 to 50,000 ©©50,000 to 100,000
©©100,000 to 250,000 ©©Over 250,000
5. What is your primary source of heat? ©©Propane (LP Gas) ©©Fuel Oil ©©Wood ©©Natural Gas ©©Electric ©©Other
6. How was the product installed? ©©Professional Installer ©©Self ©©Other
7. Cost of product excluding sales tax? $___________________
8. Cost to install product? $____________________
9. Type of store where product was purchased? ©©Hardware ©©Propane Dealer ©©Natural Gas/Utility Co. ©©Home Center/Builder’s Supply
©©Fireplace or Hearth Shop ©©Farm Store ©©Other
10. What motivated you to buy this product? ©©Sudden Cold Weather ©©Replace Older Model ©©D.I.Y. Home Project
©©Emergency Back-Up Heat ©©Heater was on Sale ©©Energy Savings/High Efficiency ©©Construction Project ©©Other
11. How did you learn about this product brand? ©©Advertising ©©Relative or Friend ©©Store Display ©©Other ________________________
12. Level of Education of Purchaser: ©©Some High School ©©Completed High School ©©Completed College ©©Completed Graduate School
13. Age of Purchaser: ©©Under 20 ©©20 - 29 ©©30 - 39 ©©40 - 49 ©©50 - 59 ©©60 or Over
14. Buyer’s total annual household income: ©©Under $15,000 ©©$15,000 to $19,999 ©©$20,000 to $34,999 ©©$35,000 to $49,999
©©$50,000 to $74,999 ©©$75,000 to $99,999 ©©$100,000 and Over
15. Store where product was purchased:
Name: ______________________________________
City: _______________________ State: __________
16. In choosing this product, how important were the following:
Not Important
Somewhat Important
Very Important
Availability
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
©
Price
Brand Name
Overall Quality
Heat Output
Made in USA
Warranty
Local Service
Value for Price
Prior Brand Experience
Controls Location
Thermostat, Remote, or Manual Operation
Ease of Operation
Special Features
Salesperson’s Recommendation
Friend/Relative’s Recommendation
Portability
Quiet Operation
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©
©
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110150-01B
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WARRANTY INFORMATION
KEEP THIS WARRANTY
Model
Serial No.
Date Purchased
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We
make no other warranty, expressed or implied.
LIMITED WARRANTY
VENT-FREE GAS FIREPLACE
DESA International warrants this product to be free from defects in materials and components for four (4) years from the date of first purchase,
provided that the product has been properly installed, operated and maintained in accordance with all applicable instructions. To make a claim under
this warranty the Bill of Sale or cancelled check must be presented.
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater to proper operating
condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s) MUST be obtained through authorized
dealers of this product and/or DESA International who will provide original factory replacement parts. Failure to use original factory replacement parts
voids this warranty. The heater MUST be installed by a qualified installer in accordance with all local codes and instructions furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become damaged as a
result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and
any and all such other costs related to repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS
EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND
ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
TO FOUR (4) YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE; AND DESA INTERNATIONAL’S LIABILITY
ISHEREBYLIMITEDTOTHEPURCHASEPRICEOFTHEPRODUCTANDDESAINTERNATIONALSHALLNOTBELIABLEFORANY
OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages,
so the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For information about this warranty write:
TM
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
110150-01
Rev. B
02/03
110150 01
NOT A UPC
1
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