VTech Cordless Telephone ip8301 User Manual
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Table of Contents  
Phone Settings  
Ringer Volume  
Keypad Tone  
Contrast  
Reset Settings  
Ring Tones  
Time  
Registration Settings  
Handset Settings  
Base Settings  
26  
26  
27  
28  
29  
30  
31  
33  
33  
36  
42  
42  
43  
44  
44  
45  
47  
53  
54  
55  
56  
57  
57  
65  
72  
85  
86  
86  
87  
88  
89  
91  
Package Contents List  
Getting to know the ip8301  
Phone Keypad and Screen Layout  
Handset Status Icons  
Using the Handset  
Chart of characters  
Chart of symbols  
Base Layout  
5
6
6
7
8
9
10  
11  
12  
12  
13  
13  
14  
15  
Activation  
Help  
Activating the Phone  
Basic Calling Features  
Answering a call  
Help – Call Features  
Help – Online Services  
Online Services  
Weather Updates  
Headlines  
Making a call  
Making an internal “Intercom” call  
Answering an external call during an  
“Intercom” call  
Call waiting for External Calls  
Redial  
Yellow Pages  
Call Log  
16  
16  
17  
18  
18  
18  
18  
19  
20  
21  
22  
23  
23  
24  
25  
Missed calls  
Answered Calls  
Dialed calls  
Basic Phone Operations  
Handset Speaker phone and hands-free  
Mute  
Advanced Features  
Visual VoiceMail  
Email  
Address Book  
Battery  
Operating Range  
Maintenance  
About Cordless Telephones  
Voice Modem Connections  
Important Safety Instructions  
Warranty  
Volume  
Remote Firmware Upgrade  
Multiple Profiles  
Create New user  
Profile login and logout  
Profile Settings  
Delete User  
Auto Logout  
Change Display Name  
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Regulations  
93  
95  
95  
95  
95  
95  
95  
95  
95  
95  
95  
96  
96  
97  
103  
105  
Technical Specifications  
Frequency control  
Transmit frequency  
Receive frequency  
Channels  
Nominal effective range  
Size  
Weight  
Power requirements  
Memory  
Troubleshooting  
During Installation  
During Activation  
Feature Specific  
Index  
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Package Contents List  
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Getting to know the ip8301  
Phone Keypad and Screen Layout  
1. Earpiece - Audio output for  
telephone calls.  
8. Display Screen – Screen for  
Visual display  
9. Right softkey – Press this key to  
select the action shown on the  
bottom right of the screen.  
2.  
(Home key) – Press this  
key to toggle between Phone  
content and Comcast related  
content  
10.REDIAL/REMOVE – Press this  
key to bring up a list of recently  
dialed numbers, or to delete  
3. Left softkey – Press this key to  
select the action shown on the  
bottom left of the screen.  
characters when entering text.  
11.OFF – Press this key to end a call.  
Press this key from any menu or  
submenu to return to the idle  
screen.  
4.  
(speaker) – Press this key  
to turn the speakerphone on or  
off.  
5.  
- Press this key to get a  
dial tone. After pre-dialing a  
number, press this key to make  
a call.  
12.Navigation Keys - Use this key  
for navigating menu screens and  
for positioning the cursor when  
editing text.  
Press this key to answer call  
waiting.  
While on a call, press the up or  
down Navigation key to adjust the  
listening volume.  
6. Keypad - These keys are used  
for dialing phone numbers, or  
entering text.  
Press the center SEL to select the  
highlighted item.  
7. Microphone – Audio input for  
telephone calls.  
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Handset Status Icons  
1.  
2.  
No connection to the telephone base. Make sure the telephone base is  
powered on and the telephone is within its range.  
The handset is not registered to a telephone base. See page 40 for registration  
instructions.  
3.  
4.  
5.  
6.  
7.  
Handset has signal and is communicating with the telephone base.  
There are new voicemail messages.  
There are new email messages  
The telephone line is in use.  
Battery indicator. An animated battery icon is displayed when the battery is  
charging.  
8.  
The ringer volume is set to zero.  
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Using the Handset  
Softkeys  
The handset has two softkeys that serve multiple functions. The text shown above the softkey indicates the current  
function of the key. If no text is shown, then the key has no function.  
Basic navigation  
•
•
Press up or down navigation key  
or  
to move from one text box to another.  
Press the left or right navigation key  
text box  
or  
to move the cursor character by character within the same  
•
•
Press the center NavKey/SEL/  
Return to the idle screen at anytime by pressing OFF.  
to select a given option.  
Entering text  
Use the dial pad to enter characters while in a text entry field. The first key press will display the first character  
presented on the key. Pressing the key repeatedly will cycle through the characters on the key (see Chart of  
characters on pages 8-9).  
Text Entry Tips  
•
•
Pressing the # key in text entry mode alternates between lower case mode, upper case mode, and numeric  
mode. The upper right corner of the screen will display which mode is activated.  
Pressing the * key in text entry mode will present a chart of different symbols that you can select from. Use  
the navigation key to scroll though the options and press the center Navigation key/SEL/  
symbol.  
to insert the  
•
•
Press 1 to enter a space. If the # key was used to enable numeric mode, then it will enter a 1.  
Press the left or right navigation keys  
or  
to move the cursor to the right of the character you want to  
delete and press REDIAL/REMOVE to delete text.  
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Chart of characters  
Use the dial pad and the chart below to enter a text. Each press of a particular key causes characters to be  
displayed in the following order:  
Lower case:  
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Upper case:  
Chart of symbols  
Press the * key in text entry mode will present a chart of different symbols as shown in the following table.  
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Base Layout  
3. VWMI – A blinking orange light  
indicates that there are new  
voicemail messages. If the light  
is off, there are no new  
7. RESET – Press the reset button  
while the telephone base is  
powered on to reboot the  
system. Press and hold the  
reset button for 10 seconds  
while the telephone base is  
powered on to reset the system  
PIN to the default (0000), clear  
the call history, and perform a  
software reboot.  
voicemail messages.  
4. LINE IN USE – A blinking  
orange light indicates that there  
is an incoming call. A steady  
orange light indicates that the  
telephone line is in use. If the  
light is off, the telephone line is  
not in use.  
8. TELEPHONE LINE JACK –  
Connects to your home  
telephone line for making and  
receiving calls.  
5. INFO – A blinking orange light  
indicates that the telephone has  
an IP address from the  
1. FIND HANDSET – If you  
misplace a handset, press this  
button to make the handset  
ring. To stop the ringing, press  
OFF on the handset, or press  
FIND HANDSET on the  
9. ETHERNET – Connects to your  
broadband router to access the  
Internet.  
broadband router, but cannot  
communicate with the Internet.  
A steady orange light indicates  
that the base is communicating  
with the Internet and is ready to  
be used. If the light is off, the  
base has failed to obtain an IP  
address from the router.  
10.POWER JACK – Connects to  
the power adapter which plugs  
into an electrical outlet to  
telephone base again.  
provide power to the base.  
2. POWER – A steady red light  
indicates the base is powered  
on.  
6. INTERNET – A steady or  
flickering orange light indicates  
the base is properly connected  
to the router.  
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Activation  
Activating the Phone  
The phone needs to be activated to use Comcast features. To activate your phone:  
•
•
Press center Navigation key/SEL/  
The screens will guide you through the activation process.  
to select the activation link “Activate your Comcast Digital Voice service”  
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Basic Calling Features  
Answering a call  
The handset allows you to answer internal as well as external call.  
•
•
To answer the incoming call, press softkey Answer or  
screen will display call connection screen with destination number.  
To disconnect the call, press OFF key.  
key on the handset. Once the call is connected, the  
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Making a call  
To make an external call:  
•
•
•
Use keypad to enter the destination number you wish to reach and press Call softkey /  
call. A splash screen will be displayed with the destination number.  
Call connecting screen and call in progress screens will follow with the destination number and the timer  
displaying the duration of the call.  
Press OFF Key to end the call.  
key to make the  
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Making an internal “Intercom” call  
The handset allows you to make internal as well as external call.  
To make an internal call:  
•
•
•
Use keypad to enter the destination handset number you wish to reach and press softkey Intercom/  
make the call. A splash screen will be displayed with destination handset number.  
Call connecting and call in progress screens will follow with the destination number along with the timer  
displaying the duration of the call.  
key to  
Press OFF key to end the call.  
While entering the Destination Number screen, if one digit is entered the Right softkey will be Intercom and  
when the second digit is entered it is changed to Call allowing you to make an external call.  
The Options Key in the Call Connected Screen has the option Internal Call to conference the call with an  
internal handset number.  
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Answering an external call during an “Intercom” call  
•
During an intercom call, when there is an incoming external call, press softkey Answer on the handset and the  
intercom call will end automatically.  
•
To end the intercom call without answering the incoming call, press OFF on the handset.  
Call waiting for External Calls  
•
If you have call waiting service, there will be a tone if there is an incoming call during a telephone conversation.  
Press the  
key or softkey Answer to answer the new incoming call.  
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Redial  
The handset allows you to redial a number.  
•
To redial a number press the REDIAL/REMOVE key, a list of last dialed numbers is displayed.  
•
Use up or down navigation key or to choose the entry.  
•
Press  
key to make a call to the selected entry.  
For more information about the calling features, refer the ‘welcome kit’ available in the package.  
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Basic Phone Operations  
Handset Speaker phone and hands-free  
•
During a call, press  
key to select between speakerphone and normal handset use.  
Mute  
•
While you are on a call, press softkey Mute to prevent the other end party to hear your voice, and press softkey  
UnMute to return to two-ways conversation.  
Volume  
•
During a call, press the up or down navigation key  
and a volume bar will be displayed in the screen.  
or  
to increase or decrease the volume respectively  
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Remote Firmware Upgrade  
Remote Firmware upgrade is a process of upgrading your phone for any updates in the network. This process is  
initiated in the Silver Base whenever there are any new software updates available in the server. This process  
happens while you are on the Home screen or accessing any of the online services. There will be a message  
indicating when the firmware upgrade is started and then the base will go for a reboot and you will be able to see  
the LEDs blinking on the Silver Base. This process generally takes a minute and you will see a confirmation message  
about the status of the firmware upgrade process. Pressing start on the confirmation screen will return to the  
original screen. During the entire process of firmware upgrade, you will not be able to make or receive calls.  
T
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Multiple Profiles  
If you have Comcast.net email accounts, you will be able to create multiple profiles.  
If you are logged into your profile, you will be able to access Email and Network Address book features.  
If you are not logged into your profile, you will have access only to Visual voicemail, Yellow pages, Local  
Address book, Headlines and Weather.  
If you are logged into your profile, then your profile name will be displayed in the Home screen as shown in the  
figure.  
In the following section you will get to know how to create new profiles, delete profiles, change profile display  
name etc.  
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Create New user  
This feature allows you to create a new profile:  
•
From the Home screen choose the Login softkey.  
•
•
•
Choose Create New User and Press center Navigation key/SEL/  
Type the user name and password and press OK softkey.  
If the user name and password is valid, then the profile will be created successfully and will ask if you would like  
to change the display name.  
.
•
•
Pressing Yes asks for the Display Name. Typing the display name and pressing OK displays the users screen.  
Pressing No displays the users screen with the new profile  
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Profile login and logout  
If you have to login to your profile,  
•
Press the softkey Login from the Home Screen  
•
•
•
Choose the profile and press center Navigation key/SEL/  
Type in the password and press OK softkey.  
You will be logged in  
.
If you have to logout from your profile,  
•
•
Press the softkey Logout from the Home screen  
You will be logged out and the Home screen will be displayed.  
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Profile Settings  
Delete User  
This feature allows you to delete a user:  
•
Press the softkey Menu from the Home Screen  
•
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
menu options.  
to display the settings  
to select.  
•
•
Choose the Profile Settings menu option and press the center Navigation key/SEL/  
Choose the Delete User option and press the center Navigation key/SEL/  
.
•
•
•
Choose the user and press center Navigation key/SEL/  
Press Yes softkey from the confirmation screen.  
Delete user screen will be displayed without the deleted user. If you delete your own profile then the default  
profile CIS will be displayed.  
.
You will be able to view Profile settings only if you are logged in to any of your profiles.  
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Auto Logout  
This feature allows you enable / disable the auto logout option and set an auto logout timer if enabled:  
•
Press the softkey Menu from the Home Screen  
•
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
to display the settings  
menu options.  
•
•
Choose the Profile Settings menu option and press the center Navigation key/SEL/  
to select.  
Press the up or down Navigation Key  
or  
to choose the Auto Logout option and press the center  
Navigation key/SEL/  
.
•
Choose the timings from the options displayed in the screen. Choosing Never log me off option will disable the  
auto logout timer. Once the option is chosen press Done softkey. The auto logout timer will be enabled for the  
selected time / disabled and the Profile settings screen will be displayed.  
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Change Display Name  
This feature allows you to Change the Display Name:  
•
Press the softkey Menu from the Home Screen  
•
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
menu options.  
to display the settings  
to select.  
•
•
Choose the Profile Settings menu option and press the center Navigation key/SEL/  
Press the up or down Navigation Key to choose the Change Display Name option and press the center  
Navigation key/SEL/  
Type the display name and press OK softkey.  
.
•
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Phone Settings  
Ringer Volume  
This feature allows you to adjust ringer volume for ring tone. To set the ringer volume:  
•
Press the softkey Menu from the Home Screen  
•
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
to display the settings  
menu options.  
•
•
Press the up or down Navigation Key  
or  
to choose the Phone Settings menu option and press the  
center Navigation key/SEL/  
to select.  
Press the up or down Navigation Key  
Change to change the ringer volume.  
or  
or  
to choose the Ringer Volume option and press the softkey  
•
•
Press the up or down Navigation Key  
displayed on the screen. To save the changed Ringer Volume, press the softkey Apply.  
Press softkey Back anytime to return to Phone Settings screen without changing the Ringer volume.  
to increase or decrease the volume, the volume bar will be  
Press down Navigation key  
volume will be off and  
to decrease the volume to the lowest level. At the lowest level, the ringer  
will be displayed in the screen header of the Home screen.  
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Keypad Tone  
This feature allows you to switch on or switch off the keypad tone. When the keypad tone is on, a sound will be  
generated while any key is pressed on the handset. To set the keypad tone:  
•
Press the softkey Menu from the Home Screen  
•
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
menu options.  
to display the settings  
•
Press the up or down Navigation Key  
or  
to choose the Phone Settings menu option and press the  
center Navigation key/SEL/ to select.  
•
•
Press the up or down Navigation Key to choose the Keypad Tone menu option  
Press the up or down navigation key to choose On or Off and press the softkey Change to turn on or turn off  
the keypad tone.  
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Contrast  
This feature allows you to adjust the contrast of the handset’s screen. To set the contrast level:  
•
Press the softkey Menu from the Home Screen  
•
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
to display the settings  
menu options.  
•
Press the up or down Navigation Key  
or  
to choose the Phone Settings menu option and press the  
center Navigation key/SEL/  
to select.  
•
•
Press the up or down Navigation Key  
Change to change the contrast.  
or  
or  
to choose the Contrast menu option and press the softkey  
Press the up or down Navigation Key  
store the contrast level.  
to adjust the contrast level and press softkey Apply to set and  
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Reset Settings  
This feature allows you to reset the phone settings to the default. To reset:  
•
Press the softkey Menu from the Home Screen  
•
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
to display the settings  
menu options.  
•
Press the up or down Navigation Key  
or  
to choose the Phone Settings menu option and press the  
center Navigation key/SEL/ key to select.  
•
•
Press the up or down Navigation Key  
Change to reset.  
Press softkey Yes key to reset the Phone settings.  
or  
to choose the Reset Settings menu option and press the softkey  
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Ring Tones  
This feature allows you to set ring tone for different types of incoming calls. To set the ring tone:  
•
Press the softkey Menu from the Home Screen  
•
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
menu options.  
to display the settings  
•
•
Press the up or down Navigation Key  
or  
or  
to choose Ring Tones to display the list of ring tones available.  
Press the up or down Navigation Key  
to choose a ring tone from the list and press the softkey  
Options.  
•
Press the up or down Navigation Key  
or  
to choose one of the below options  
ꢀ
ꢀ
ꢀ
Select the Option Play to play the selected ring tone.  
Select the Option Set as Ring Tone (Home) to set the ring tone for normal phone calls.  
Select the Option Set as Ring Tone (Internal) to set the ring tone for intercom calls.  
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Time  
Set the Time  
This feature allows you to set the time for handset. Follow the below steps to set the time:  
•
•
Press the softkey Menu from the Home Screen  
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
to display the settings  
menu options.  
•
•
•
Press the up or down Navigation Key  
Select the Time option in the Time screen and press softkey Options.  
Choose the Set option and press the softkey Select to set the time.  
or  
to choose Time to display the time options.  
•
Press the right or left Navigation key  
12 Hr and 24 Hr.  
or  
in the Set Time screen to toggle the format of the time between  
•
•
Press the down Navigation key  
Once the time is entered, press the softkey Apply to set the time.  
Press softkey Back to cancel the operation at any point of time.  
to enter the time and press the right Navigation Key  
to select AM/PM.  
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Registration Settings  
Handset Settings  
The handset features are the features that manage the handset by registering to a Base-station and selecting a  
Base-station. Let us explore each of the features in detail.  
Register to Base  
This feature allows you to subscribe a handset to a base station:  
Before registering the handset with the base station, press the FIND HANDSET button in the base till the  
VMWI and LINE IN USE lights blink alternatively. When the lights start blinking, register the handset.  
The default PIN for registering the handset with the base station is 0000.  
•
•
Press Softkey Menu from Home screen  
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
to display the settings  
menu options.  
•
Press the up or down Navigation Key  
the center Navigation key/SEL/ to select.  
or  
or  
to choose the Registration Settings menu option and press  
•
•
Press the up or down Navigation Key  
to select.  
to choose the Handset Settings and press the softkey Select  
Press the up or down Navigation Key  
or  
to choose the Register to Base and press the softkey Select  
to display a list of available base stations. Choose a base station from the list and press the softkey Select to  
select.  
•
•
•
•
The handset will search for the Base within its range. During this time, the searching screen will be displayed.  
If the search is successful, the Base station number of the base will be displayed.  
Press softkey Register. Enter the PIN and press softkey Apply to save and subscribe to the base station.  
To cancel the entire operation, press OFF key anytime.  
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Select Base  
This feature allows you to select one of the subscribed base stations for the handset.  
•
•
•
Press Softkey Menu from Home screen  
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
.
Press the up or down Navigation Key  
the Select key to select.  
or  
or  
or  
or  
to choose the Registration Settings menu option and press  
to choose the Handset Settings and press the softkey Select  
to choose the Select Base and press the softkey Select to  
to select a base from the list and press the softkey Select to  
•
•
Press the up or down Navigation Key  
to select.  
Press the up or down Navigation Key  
display a list of subscribed base stations.  
•
•
Press the up or down Navigation Key  
select.  
The selected base station will be searched and the handset will be locked for that base station.  
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Base Settings  
Change System PIN  
This feature allows you to change the system PIN of the base station. Maximum number of PIN digits that can be  
entered is 4. To change the system PIN:  
•
•
Press softkey Menu from Home screen  
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
to display the settings  
menu options.  
•
•
•
Press the up or down Navigation Key  
the Select key to select.  
or  
or  
or  
to choose the Registration Settings menu option and press  
to choose the Base Settings and press the softkey Select to  
to choose Change Sys. PIN and press the softkey Select to  
Press the up or down Navigation Key  
select.  
Press the up or down Navigation Key  
select.  
•
•
Enter the Old PIN and press softkey Apply to enter the new PIN.  
Enter and confirm the new PIN. When the new PIN is confirmed, press softkey Apply to save new system PIN.  
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If you forget the PIN, “reset” the base and enter the default PIN in place of Old PIN and change the sys. PIN.  
To reset the base, please refer to section ‘Troubleshooting’ for details.  
This feature allows you to change the system PIN of the base station. This system PIN is used only for  
registering / de-registering a handset with the base station.  
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De-register Handset  
This feature allows you to de-register a handset locked to a particular base station. If you have received a  
replacement handset, then the handset which you are replacing must be deregistered before registering the new  
handset to the base. To de-register the handset:  
•
•
Press Softkey Menu from Home screen  
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
menu options.  
to display the settings  
•
•
Press the up or down Navigation Key  
the Select key to select.  
or  
or  
or  
to choose the Registration Settings menu option and press  
to choose the Base Settings and press the softkey Select to  
to choose De-register Handset and press the softkey Select to  
Press the up or down Navigation Key  
select.  
•
•
Press the up or down Navigation Key  
select.  
Enter the PIN for verification and press softkey Apply to display a list of handsets subscribed to the base  
station.  
•
Press the up or down Navigation key  
to de-register the handset from the base station.  
or  
to choose a handset from the list and press the softkey Select  
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Clear VMWI(Voice Mail Waiting Indicator)  
This feature is used to clear the Voice Mail Waiting Indicator located in the base station.  
To clear the VMWI:  
•
•
Press softkey Menu from Home screen  
Choose the Settings icon from Menu screen and press center Navigation key/SEL/  
menu options.  
to display the settings  
•
•
Press the Settings icon in Menu screen to display the settings menu options.  
Press the up or down Navigation Key  
the Select key to select.  
or  
to choose the Registration Settings menu option and press  
to choose the Base Settings and press the Select softkey to  
to choose Clear VMWI and press the Select softkey to select.  
•
Press the up or down Navigation Key  
select.  
or  
•
•
•
Press the up or down Navigation Key  
or  
Press ‘Yes’ softkey to confirm clearing of VMWI in the Confirmation screen.  
A waiting screen is displayed after which the Voice mail waiting indicator on the base station is cleared  
successfully.  
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Help  
Help – Call Features  
This feature allows you to view the Call Features related queries and the solutions.  
•
Press softkey Menu from Home screen  
•
Choose the Help icon from Menu screen and press center Navigation key/SEL/  
to display the settings menu  
options.  
•
•
Press the up or down Navigation Key  
Navigation key/SEL/ to display the list of queries related to the selected service.  
Press the up or down Navigation Key or to choose a service related query and press the center  
or  
to choose Call Features menu option and press the center  
Navigation key/SEL/  
to select. The next screen displays the detailed solution for the selected query.  
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Help – Online Services  
This feature allows you to view the Online Services related queries and the solutions.  
•
Press softkey Menu from Home screen  
•
Choose the Help icon from Menu screen and press center Navigation key/SEL/  
to display the settings menu  
options.  
•
•
•
Press the up or down Navigation Key  
Navigation key/SEL/ to display the list of online services.  
Press the up or down Navigation Key or to choose a service from the list of online services and press the  
center Navigation key/SEL/ to display the list of queries related selected online service.  
Press the up or down Navigation Key or to choose the service related query and press the center  
or  
to choose Online Services menu option and press the center  
Navigation key/SEL/  
to select. The next screen displays the detailed solution for the selected query.  
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Online Services  
Weather Updates  
This feature allows you to view the updated weather report based on the zip code provided.  
•
Press the left or right Navigation Key  
or  
to choose Weather icon in the Home screen, and press the  
center Navigation key/SEL/  
to select. You can also choose Weather icon by selecting the softkey Menu and  
then selecting Weather icon.  
•
In Check the Weather screen enter the zip code for which the weather needs to be viewed. Use Left navigation  
key to clear the zip code entered.  
•
•
•
Press softkey Ok to view the weather updates.  
Press softkey Forecast to view the weather report for the next 3 days.  
Press softkey Back to return to previous screen.  
“Invalid ZIP Code” error will be displayed if an invalid ZIP code is entered.  
When the weather menu option is accessed subsequent times, the previously entered ZIP code will be  
displayed in the text box by default.  
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Headlines  
This menu allows you to browse through Internet content such as: news headlines, sports scores and your  
horoscope.  
•
•
Press the softkey Menu from Home screen.  
Press the left or right Navigation Key or  
center Navigation key/SEL/ to select.  
Headlines screen will be displayed with News, Sports and Horoscope options.  
to choose Headlines icon in the Menu screen, and press the  
•
•
Use up and down Navigation Key  
key/SEL/  
Use up or down Navigation Key  
Navigation key/SEL/ to select.  
or  
to choose the desired option and Press center Navigation  
.
•
•
or  
to choose different options or the headlines and press center  
The content of the selected option will be displayed in a new screen.  
•
•
Press the up or down Navigation Key  
Press softkey Back to return to previous screen.  
or  
to scroll through the content of information.  
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Data Connectivity Error  
•
•
Data Connectivity Error occurs when the phone is unable to contact the Comcast Data services.  
This error may occur while activating the Phone or while accessing services like Weather, Headlines, Help.  
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Yellow Pages  
Accessing Yellow Pages  
This feature allows you to view Yellow Pages where the various business listings can be found depending on the  
specified location and the corresponding contact can be saved / called from the phone.  
Location  
•
Choose the Yellow Pages icon using left or right Navigation Key  
or  
when in Home screen and press the  
center Navigation key/SEL/  
Home screen  
. You can also choose Yellow Pages icon by pressing the Menu option in the  
•
Select the option Location using up or down Navigation key  
or  
.
•
•
•
Use the up or down Navigation key  
Type the Zip code and press Enter.  
The default location will be saved with the Zip code stored next to the Location  
or  
to enter the numbers in text box next to Zip code  
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Previous Locations  
This feature allows you to check the last ten previous locations and change the location by selecting any of them  
•
Choose the Yellow Pages icon using left or right Navigation Key  
center Navigation key/SEL/  
Select the option Location using up or down Navigation key  
Select the option Previous Locations using up or down Navigation key  
or  
when in Home screen and press the  
.
•
or  
•
•
•
or  
Select any of the location if you want to change the address and press Enter  
The new location will be displayed in the screen. Press Change to change the default location to the new  
location  
•
The new location will be saved as the default location  
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Enter full address  
This feature allows you to enter the full address if do not have the zip code of your location.  
•
Choose the Yellow Pages icon using up or down Navigation key  
center Navigation key/SEL/  
Select the option Location and select Enter full address option  
Type the City & State in the text boxes. The street number and name are optional  
The Zip code for the new address will be automatically saved in the default location  
or  
when in Menu screen and press the  
.
•
•
•
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Top Searches  
This feature allows you to view the top searches for various business listings depending on the specified location.  
•
Choose the Yellow Pages icon using left or right Navigation Key  
center Navigation key/SEL/  
Select the option Top Searches and press center Navigation key/SEL/  
The list of top searches for the business listings such as Movies, Restaurants, Pizza will be listed  
or  
when in Home screen and press the  
.
•
•
.
•
•
Select any of the business listing and press center Navigation key/SEL/  
The list of theater names with the phone numbers will be displayed.  
.For example select Movies  
•
Select your choice and press center Navigation key/SEL/  
phone number.  
. It will display the theater name, full address and  
•
•
Select Save to save the phone number to your Address book  
Select the phone number and press center Navigation key/SEL/  
to place a call to that phone number  
If you save any contact from Yellow pages while you are logged in to your profile, then the contact will be  
saved in your Personal and Shared Address book  
If you save any contact from Yellow pages while you are not logged into your profile, then the contact will be  
saved only in your Shared Address book  
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Search by Category  
This feature allows you to search based on category for various business listings depending on the specified  
location.  
•
Choose the Yellow Pages icon using left or right Navigation Key  
center Navigation key/SEL/  
Select the option Search by Category and press center Navigation key/SEL/  
or  
when in Home screen and press the  
.
•
•
The list of categories such as Arts and Entertainment, Auto, Dining will be listed  
•
•
Select any of the categories listed and press center Navigation key/SEL/  
Entertainment  
The list of sub categories under Arts and Entertainment will be displayed.  
.For example select Arts and  
•
•
Select your choice of sub category and press center Navigation key/SEL/  
The list of Artists along with the phone number will be displayed.  
. For example select Artists.  
•
Select your choice and press center Navigation key/SEL/  
phone number.  
. It will display the Artist name, full address and  
•
•
Select Save to save the phone number to the Local Address book  
Select the phone number and press center Navigation key/SEL/  
to place a call to that phone number  
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Previous Searches  
This feature allows you to view the previous searches for the business listings depending on the specified location  
•
Choose the Yellow Pages icon using left or right Navigation Key  
center Navigation key/SEL/  
Select the option Previous Searches and press center Navigation key/SEL/  
or  
when in Home screen and press the  
.
•
•
The list of previous searches for the business listings such as Artists, Events ,Movies will be listed  
•
•
Select any of the business listing and press center Navigation key/SEL/  
The list of artist names along with the phone numbers will be displayed.  
.For example select Artists  
•
Select your choice and press center Navigation key/SEL/  
number.  
. It will display the Name, full address and phone  
•
•
Select Save to save the phone number to the Local Address book  
Select the phone number and press select key to place a call to that phone number  
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Call Log  
The handset provides a Call Log of the Missed, Answered and Dialed calls. You have the option to make a call,  
delete the call and save the call log entries.  
•
•
•
•
•
The call Log (included Missed calls, Answered calls and Dialed calls) can store up to 30 entries.  
You can review and redial the entries present in the call log.  
Entries are displayed in order from the most recent entry to the oldest entry.  
When the call history is full, the oldest entry is deleted to make room for new entries.  
To access Call Log:  
o
Press softkey Menu in the home screen.  
o Choose Call Log using up or down Navigation key  
or  
and press softkey Select to display Call  
Log screen  
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Missed calls  
The most recent Missed calls with telephone number will be stored in Missed calls list.  
•
Press softkey Menu when in Home.  
•
Choose Call Log using up or down Navigation key  
display Call Log screen  
or  
and press center Navigation key/SEL/  
to  
•
•
Press the up or down Navigation key  
calls screen will display all the missed calls with telephone number, date and time.  
or  
to choose Missed Calls and press the softkey Select. Missed  
Press the up or down Navigation key or to choose an entry. Press the softkey Options to display Call,  
Delete, Save number and Delete All options. On pressing the Options softkey will be changed to Select  
softkey.  
o Choose the option Call using the up or down Navigation key  
or  
or  
and press the softkey Select. Call  
will be placed to the number chosen.  
o Choose the option Delete using up or down Navigation key  
and press the softkey Select. The  
number chosen will be deleted from the list.  
o Choose the option Save Number using up or down Navigation key  
or  
and press the softkey Select.  
The number chosen will be saved to the Personal and Shared Address Book if you are logged into your  
profile. If you are not logged in to your profile, then the selected number will be saved only to the Shared  
Address book  
o Choose the option Delete All using up or down Navigation key  
or  
and press the softkey Select. All  
the missed calls entries will be deleted.  
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Answered Calls  
The most recent Answered Calls will be stored in Answered Calls list.  
•
Press softkey Menu when in Home.  
•
Choose Call Log using up or down Navigation key  
Call Log screen  
or  
and press center Navigation key/SEL/  
to display  
•
•
Press the up or down Navigation key  
Answered calls screen will display all the Answered Calls with telephone number, date and time. No  
Answered Call will be displayed if there are no Answered call entries.  
or  
to choose Answered Calls and press Select Key to select.  
Press the up or down Navigation key  
Delete, Save Number and Delete All options. On pressing the Options softkey, it is changed to Select  
or  
to choose an entry. Press Options softkey to display Call,  
softkey  
o Choose the option Call using the up or down Navigation key  
or  
or  
and press the softkey Select. Call  
will be placed to the number chosen.  
o Choose the option Delete using up or down Navigation key  
and press the softkey Select. The  
number chosen will be deleted from the list.  
o Choose the option Save Number using up or down Navigation key  
or  
and press the softkey Select.  
The number chosen will be saved to the Personal and Shared Address Book if you are logged into your  
profile. If you are not logged in to your profile, then the selected number will be saved only to the Shared  
Address book  
o Choose the option Delete All using up or down Navigation key  
or  
and press the softkey Select. All  
the Answered Calls entries will be deleted.  
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Dialed calls  
The most recent Dialed calls will be stored in dialed calls list.  
•
Press softkey Menu when in Home.  
•
Choose Call Log using up or down Navigation key  
Call Log screen  
or  
and press center Navigation key/SEL/  
to display  
•
•
Press the up or down Navigation key  
or  
to choose Dialed Calls and press center Navigation  
key/SEL/ to select. Dialed call screen will display all the Dialed calls with telephone number, date and time.  
No Dialed Call will be displayed if there are no dialed call entries.  
Press the up or down Navigation key or to choose an entry. Press Options softkey to display Call,  
Delete and Delete All. On pressing the softkey Options, it is changed to the softkey Select.  
o Choose the option Call using the up or down Navigation key  
or  
or  
and press the softkey Select. Call  
and press the softkey Select. The  
or and press the softkey Select. All  
will be placed to the number chosen.  
o Choose the option Delete using up or down Navigation key  
number chosen will be deleted from the list.  
o Choose the option Delete All using up or down Navigation key  
the Dialed Calls entries will be deleted.  
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Advanced Features  
Visual VoiceMail  
Visual VoiceMail Access-Setup Telephone number  
•
Choose the VoiceMail icon using left or right Navigation Key  
or  
when in Home screen and press Select  
key to access the voicemail service.  
•
If the Telephone Number has not yet been configured for the Voice Mail then a message indicating that  
telephone number needs to be set up is shown. Press Continue to go to the next screen to set up the telephone  
number.  
•
•
Key in the Telephone Number and press Done.  
Key in the PIN and press Ok. A screen informing to wait while the Voicemail is being setup is displayed. Followed  
be another screen which displays Voicemails if available or a message to indicate that there are none.  
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Visual VoiceMail Access  
•
Choose the VoiceMail icon using left or right Navigation Key  
Navigation key/SEL/ to access the voicemail service.  
or  
when in Home screen and press center  
You can also login to your profile by selecting the Voicemail icon from the Menu screen  
•
•
Press right softkey Menu when in Home /profile specific screen  
Choose the VoiceMail icon using Navigation Key  
,
,
or  
and press center Navigation key/SEL/  
to access the voicemail service.  
The arrival of a new voicemail is indicated by the Flashing Home key  
.
Voicemail access is same whether you are logged into your profile or not  
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Options-Display New  
•
Choose the VoiceMail icon using left or right Navigation Key  
or  
when in Home screen and press center  
Navigation key/SEL/  
•
•
Press the softkey Options.  
Choose Display New using Navigation Key  
the unread mails are displayed.  
,
,
or  
and press center Navigation key/SEL/  
. Only  
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Options-Display Saved  
•
Choose the VoiceMail icon using left or right Navigation Key  
or  
when in Home screen and press center  
Navigation key/SEL/  
•
•
Press the softkey Options.  
Choose Display Saved using Navigation Key  
the read mails are displayed.  
,
,
or  
and press center Navigation key/SEL/  
. Only  
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Options-Display All  
•
When in the Display Saved Screen press the softkey Options.  
•
Choose Display All using Navigation Key  
,
,
or  
and press center Navigation key/SEL/  
. All the  
mails are displayed.  
Listening to Voicemail  
•
Choose the VoiceMail icon using left or right Navigation Key  
Navigation key/SEL/  
or  
when in Home screen and press center  
.
•
•
Choose the Voicemail and press center Navigation key/SEL/  
Press the softkey Play. The voicemail is played.  
.
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Voicemail – Delete  
•
Choose the VoiceMail icon using left or right Navigation Key  
Navigation key/SEL/  
or  
when in Home screen and press center  
.
•
Choose the Voicemail and press center Navigation key/SEL/  
.
•
•
Choose Delete Option using up or down Navigation key  
Press the softkey Yes to confirm the Delete. The Selected voicemail is deleted and the details of the next  
voicemail will be displayed.  
or  
and press center Navigation key/SEL/  
.
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Voicemail - Call  
•
Choose the VoiceMail icon using left or right Navigation Key  
Navigation key/SEL/  
or  
when in Home screen and press center  
.
•
•
Choose the Voicemail and press center Navigation key/SEL/  
.
Choose the option Call using up or down Navigation key  
The contact from whom the voicemail was received will be called. Once the call is over you will return to the  
or  
and press center Navigation key/SEL/  
.
Voicemail screen.  
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Voicemail – Save Number  
•
Choose the VoiceMail icon using left or right Navigation Key  
Navigation key/SEL/  
Choose the Voicemail and press center Navigation key/SEL/  
Choose Save Number Option using up or down Navigation key  
key/SEL/  
Type the name and choose the number using up or down Navigation key  
or  
when in Home screen and press center  
and press center Navigation  
.
•
•
.
or  
.
•
or  
and press softkey Done.  
Saving a number from Voicemail saves the number to both Personal and Shared Address Book.  
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Email  
You must login to your profile to access email.  
Email – Access  
This feature allows you to view your updated Comcast.net emails.  
•
While logged in to your profile, Press softkey Menu from Home screen.  
Press the left or right Navigation Key or to choose Email icon in the Menu screen, and press the center  
Navigation key/SEL/ to select email.  
•
•
Email screen with the list of Read and Unread emails will be displayed.  
Pressing Off will show the CIS without the Email alert even though 2 emails are still unread.  
When there is a new email the arrival of the new email is indicated by the Email alert  
where 3 is the  
number of new emails. Once the mailbox is accessed this alert disappears even when there are unread emails  
in the email inbox.  
If you have not configured an email address for your account, then you will see the following message  
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Reading an Email  
This feature allows you to read an Email.  
•
Press softkey Menu from Home screen.  
•
Press the left or right Navigation Key  
or  
to choose Email icon in the Menu screen, and press the center  
Navigation key/SEL/  
to select  
•
•
Email screen with the list of Read and Unread emails will be displayed.  
Press the up or down Navigation key or to choose an email and press the center Navigation  
key/SEL/ . The contents of the email will be displayed.  
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Replying to an Email  
This feature allows you to reply to an Email.  
•
Press softkey Menu from Home screen.  
•
Press the left or right Navigation Key  
or  
to choose Email icon in the Menu screen, and press the center  
Navigation key/SEL/  
Press the up or down Navigation key  
key/SEL/ . The contents of the email will be displayed.  
Press Options. A list of message options will get displayed.  
to select. Email screen with the list of Read and Unread emails will be displayed.  
•
or to choose an email and press the center Navigation  
•
•
•
Press up or down Navigation key  
Press up or down Navigation key  
or  
or  
to choose Reply and press the center Navigation key/SEL/  
.
to select Body and Press the center Navigation key/SEL/  
. Type  
the message and press softkey Send.  
Reply and Reply All works the same way except for the Differences in the To field.  
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Forwarding an Email  
This feature allows you to forward an Email.  
•
Press softkey Menu from Home screen.  
•
Press the left or right Navigation Key  
or  
to choose Email icon in the Menu screen, and press the center  
Navigation key/SEL/  
Press the up or down Navigation key  
key/SEL/ . The contents of the email will be displayed.  
Press Options. A list of message options will get displayed.  
Press up or down Navigation key or to choose Forward and press the center Navigation key/SEL/  
Choose To using up or down Navigation key  
Choose From Address Book using up or down Navigation key  
key/SEL/  
Choose a contact using up or down Navigation key  
to select. Email screen with the list of Read and Unread emails will be displayed.  
•
or to choose an email and press the center Navigation  
•
•
•
•
.
or  
and press center Navigation key/SEL/  
.
or  
and press center Navigation  
.
•
•
or  
and center Navigation key/SEL/  
.The Selected  
contact will get displayed in the Address Screen. Press Ok.  
Press softkey Send to forward the message.  
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The User can also type in the email address in the Address screen instead of selecting the contact from the  
Address Book.  
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Deleting an Email  
This feature allows you to delete an Email.  
•
Press softkey Menu from Home screen.  
•
Press the left or right Navigation Key  
or  
to choose Email icon in the Menu screen, and press the center  
Navigation key/SEL/  
Press the up or down Navigation key  
key/SEL/ . The contents of the email will be displayed.  
Press Options. A list of message options will get displayed.  
. to select. Email screen with the list of Read and Unread emails will be displayed  
•
or to choose an email and press the center Navigation  
•
•
Press up or down Navigation key  
selected Email will get deleted.  
or  
to choose Delete and press the center Navigation key/SEL/  
.The  
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Refreshing the Email Inbox  
This feature allows you to delete an Email.  
•
Press softkey Menu from Home screen.  
•
Press the left or right Navigation Key  
or  
to choose Email icon in the Menu screen, and press the center  
Navigation key/SEL/  
Press the up or down Navigation key  
key/SEL/  
Press Options. A list of message options will get displayed.  
Press up or down Navigation key or to choose Refresh and press the center Navigation key/SEL/  
. to select.  
•
or  
to choose an email and press the center Navigation  
.. The contents of the email will be displayed.  
•
•
..  
The mailbox will get refreshed and the arrival of new emails will be notified.  
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Address Book  
While in Address Book screen, press the up Navigation key  
screen.  
to navigate to the previous contact in the same  
Press the Down navigation key  
Press the Left navigation key  
Press the Right navigation key  
to navigate to the next contact in the same screen.  
to navigate to the list of contacts in the previous screen in the Address book.  
to navigate to the list of contacts in the next screen in the Address book.  
Personal and Shared Address book  
If you are logged in to your profile, then you will have access to Personal or otherwise called Network Address  
book.  
If you are not logged in to your profile, you will have access to Shared or otherwise called Local Address book.  
Viewing Shared Address Book  
This feature allows you to view the contacts stored in the Shared/Local Address book  
To view the Address book:  
•
While in Home screen, press the icon Address Book using left or right Navigation Key  
or  
and press the  
center Navigation key/SEL/ to select. You can also use the Menu option to select the Address book icon,  
•
Address Book screen will be displayed with the list of contacts stored in the Shared Address Book.  
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Viewing Personal Address book  
This feature allows you to view the contacts stored in the Personal/Network Address book.  
To view the Address book:  
•
While in Home screen, press the left softkey Users and login to your profile by tying your password  
•
While logged into your profile screen, press the icon Address Book using left or right Navigation Key  
or  
and press the center Navigation key/SEL/  
to select. You can also use the Menu option to select the Address  
book icon,  
•
Address Book screen will be displayed with the list of contacts stored in the Personal Address Book.  
List Empty  
•
Address Book screen will be displayed with the list empty message if there is no entry in the Address book.  
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Viewing a Contact in Address Book  
This feature allows you to view the Name, telephone number and email address of the contacts stored in the  
Address Book.  
To view a contact in the Address book:  
•
While in Home screen, choose the icon Address Book using left or right Navigation Key  
or  
and press  
the center Navigation key/SEL/  
Press the Navigation Key  
to select.  
or to choose a contact you want to view.  
•
•
,
,
Press the center Navigation key/SEL/  
to view the name and the contact details already stored for the  
selected contact.  
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Making a call from a contact in the Address Book  
This feature allows you to make an outbound call to the contacts stored in the Address Book.  
To make an outbound call from the Address book:  
•
While in Home screen, choose the icon Address Book using left or right Navigation Key  
or  
and press  
the center Navigation key/SEL/  
to select.  
or  
•
Press the Navigation Key  
view the contact.  
,
,
to choose a contact. Press the center Navigation key/SEL/  
to  
•
•
•
Select the contact number you want to reach using up and down navigation key, and press the  
make the call. A splash screen will be displayed with destination handset number.  
Call connecting and call in progress screens will follow with the destination number along with the timer  
displaying the duration of the call.  
key to  
Press OFF key to end the call and return to the Home screen.  
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Creating a New Contact in the Shared Address Book  
This feature allows you to add a new contact in the Shared Address Book. If you are not logged into your profile  
and when you add a new contact from the Home screen then the contact will be stored in Shared Address book only  
To add a new contact:  
•
While in Home screen, choose the icon Address Book using left or right Navigation Key  
or  
and press  
the center Navigation key/SEL/ to select.  
•
•
The contact list will be displayed. Press softkey Options.  
Use up or down Navigation key  
be displayed.  
or  
to select New and then Press Select, a blank New contact screen will  
•
•
Press the up or down Navigation key  
Press the REDIAL/REMOVE key to clear the content of the text box.  
or  
to enter the Name in the Dialog box Name using Phone keypad.  
After you enter the name, Press the down Navigation Key  
and Work using Phone keypad. Press the REDIAL/REMOVE key to clear the content of the text box.  
to enter the Contact number for Home, Mobile  
•
•
After you enter the Contact number, Press the down Navigation key  
After you enter the Email, press softkey Done to confirm. Now the Address Book screen will be displayed with  
the first contact as highlighted.  
to enter Email in the dialog box Email.  
•
Press OFF key anytime to return to the Home screen, or press softkey Cancel anytime to return to previous  
screen.  
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Creating a New Contact in the Personal Address Book  
This feature allows you to add a new contact in the Personal Address Book. If you are logged into your profile and  
when you add a new contact then you will have options to store the new contact in Personal Address book only or in  
both Personal and Shared Address books  
To add a new contact:  
•
While in Home screen, choose the icon Address Book using left or right Navigation Key  
or  
and press  
the center Navigation key/SEL/ to select.  
•
•
The contact list will be displayed. Press softkey Options.  
Use up or down Navigation key  
be displayed.  
or  
to select New and then Press Select, a blank New contact screen will  
•
•
Press the up or down Navigation key  
Press the REDIAL/REMOVE key to clear the content of the text box.  
or  
to enter the Name in the Dialog box Name using Phone keypad.  
After you enter the name, Press the down Navigation Key  
to enter the Contact number for Home, Mobile  
and Work using Phone keypad. Press the REDIAL/REMOVE key to clear the content of the text box.  
•
•
After you enter the Contact number, Press the down Navigation key  
After you enter the Email, press softkey Done to confirm. Now you will see the ‘Save To’ screen with two  
to enter Email in the dialog box Email.  
options ‘Personal’ and ‘Personal and Shared’.  
•
•
Select ‘Personal’ option to save the new contact in Personal Address book only  
Select ‘Personal and Shared’ option to save the new contact in both Personal and Shared Address books. Now  
the Address book will be displayed with the first contact as highlighted.  
Press OFF key anytime to return to the Home screen, or press softkey Cancel anytime to return to previous  
screen.  
•
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Searching a Contact in the Address Book  
This feature allows you to search an existing contact from the Address Book.  
To Search contact:  
•
While in Home screen, choose the icon Address Book using left or right Navigation Key  
or  
and press  
the center Navigation key/SEL/ to select, a contact list will be displayed.  
•
Press the key corresponding to the first letter of the contact’s name. E.g.: To find a contact starting with ‘M’  
press 5 and scroll to the contact using Navigation keys.  
You can also search a contact in the Address book through Search option  
•
While in Home screen, choose the icon Address Book using left or right Navigation Key  
or  
and press  
the center Navigation key/SEL/  
to select, a contact list will be displayed.  
•
Press softkey Options.  
•
•
Use up or down Navigation key  
In the text box enter the full or a part of the name of the contact to be searched and press Ok. The names with  
or to select Search and then Press center Navigation key/SEL/  
.
full or part of the name as the name entered in the search text box will be displayed.  
When you are not logged into your profile and if you search for a contact, then it will display only the contacts  
from the Shared/Local Address book  
When you are logged into your profile and if you search for a contact, then it will display only the contacts from  
the Personal/Network Address book  
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Editing a Contact  
This feature allows you to edit an existing contact stored in the Address Book.  
To edit an existing contact:  
•
While in Home screen, choose the icon Address Book using left or right Navigation Key  
or  
and press  
the center Navigation key/SEL/  
Press the Navigation key  
to select.  
or to choose a contact you want to edit.  
•
•
,
,
Press the center Navigation key/SEL/  
to view the contact details. The Name, and the telephone numbers  
already stored for the selected contact will be displayed.  
•
•
Press softkey Options. Press the up or down Navigation key  
or  
to choose Edit.  
Press center Navigation key/SEL/  
to edit the information of the selected contact. The details already stored  
are displayed. Press the up or down Navigation key  
(Name/Home/Mobile/Work/Email) you want to edit.  
or  
to choose the entries  
•
•
Enter the details for the selected entry using phone keypad. Press left Navigation Key  
the box. Press softkey Done to confirm the changes.  
Press OFF key anytime to return to the Home screen, or press softkey Cancel anytime to return to previous  
screen.  
to clear the content of  
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Deleting a Contact  
This feature allows you to delete an existing contact stored in the Address Book.  
To delete a contact:  
•
While in Home screen, choose the icon Address Book using left or right Navigation Key  
or  
and press  
the center Navigation key/SEL/  
Press the Navigation key  
to select.  
or  
•
•
,
,
to choose a contact you want to delete.  
or to choose Delete.  
and press softkey Ok for delete confirmation.  
Press softkey Options. Press the up or down Navigation key  
•
•
•
Press center Navigation key/SEL/  
Address Book screen will display the contacts list without the deleted contact.  
Press OFF key anytime to return to the Home screen.  
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Copy To Phone  
This feature allows you to copy a Personal Address Book contact to Phone/Shared Address book so that it is  
available all the time even in case of network failures  
To copy a contact:  
•
While in Home screen, choose the icon Address Book using left or right Navigation Key  
or  
and press  
the center Navigation key/SEL/  
Press the Navigation key  
to select.  
or to choose a contact you want to copy to phone.  
•
•
,
,
Press softkey Options. Press the up and down navigation key to choose Copy To Phone.  
•
Press center Navigation key/SEL/  
.
The “Copy to Phone” option is available only in Personal Address book and not in Shared Address book  
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Battery  
After the battery is fully charged, you can expect the following performance:  
Operation  
Operating time  
While in use (talking)  
2 hours  
While not in use (standby*)  
96 hours (4 days)  
*Handset is off the telephone base but not in use  
The battery needs charging when:  
•
•
•
A new battery is installed in the handset.  
The telephone beeps twice when taken off the telephone base.  
Battery indicator on the handset display is flashing.  
NOTE: To purchase a new battery pack, visit www.vtechphones.com or call VTech Communications, Inc.  
at 1 (800) 595-9511.  
CAUTION:  
To reduce the risk of fire or injury to persons, read and follow these instructions:  
1. Use only the battery (ies) provided or their equivalent. Do not dispose of the battery (ies) in a fire. They may  
explode. Check with local waste management codes for special disposal instructions.  
2. Do not open or mutilate the battery (ies). Released electrolyte is corrosive and may cause burns or injury to  
the eyes or skin. The electrolyte may be toxic if swallowed.  
3. Exercise care in handling battery (ies) in order not to create a short circuit with conductive materials such as  
rings, bracelets, and keys. The battery and/or conductor may overheat and cause burns.  
4. Charge the battery (ies) provided with or identified for use with this product only in accordance with the  
instructions and limitations specified in this manual.  
WARNING:  
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR ANY TYPE OF MOISTURE.  
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Operating Range  
This cordless telephone operates with the maximum power allowed by the Federal Communications Commission  
(FCC). Even so, this handset and telephone base can communicate over only a certain distance which can vary with  
the locations of the telephone base and handset, the weather, and the layout of your home or office.  
When the handset is out of range, the handset will display Searching. You can access the handset directory, and  
certain parts of the menu system, i.e. handset setting and registration, but not the time setting and base setting.  
Not possible will be displayed if access is tried.  
If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not connect well  
when you press TALK/FLASH  
the call.  
. Move closer to the telephone base, and then press TALK/FLASH  
to answer  
If the handset moves out of range during a telephone conversation, there might be interference. To improve  
reception, move closer to the base.  
Maintenance  
•
Taking care of your telephone  
o Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.  
Avoid rough treatment  
•
o Place the handset down gently. Save the original packing materials to protect your telephone if you  
ever need to ship it.  
•
•
•
Avoid water  
o Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle  
it with wet hands. Do not install your telephone base near a sink, bathtub or shower.  
Electrical storms  
o Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own  
safety, use caution when using electric appliances during storms.  
Cleaning your telephone  
o Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only  
with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning  
solvents of any kind.  
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If your  
telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UN- PLUG THE POWER CORD AND  
TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.  
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About Cordless Telephones  
•
Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone  
calls are transmitted between the base and the cordless handset by radio waves, so there is a possibility that  
your cordless telephone conversations could be intercepted by radio receiving equipment within range of the  
cordless handset. For this reason, you should not think of cordless telephone conversations as being as  
private as those on corded telephones.  
•
•
Electrical Power: The telephone base of this cordless telephone must be connected to a working electrical  
outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the cordless  
handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted.  
Potential TV Interference: Some cordless telephones operate at frequencies that may cause interference  
to televisions and VCRs. To minimize or prevent such interference, do not place the telephone base of the  
cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless  
telephone father away from the TV or VCR will often reduce or eliminate the interference. (Applies to 25  
channel cordless telephones only).  
•
•
Rechargeable Battery (ies): This product contains either Nickel-Cadmium or Nickel-Metal Hydride  
rechargeable battery (ies). Exercise care in handling battery (ies) in order not to short the battery with  
conducting material such as rings, bracelets, and keys. The battery or conductor may overheat and cause  
harm. Observe proper polarity between the battery and the battery charger.  
Nickel-Metal Hydride Rechargeable Battery (ies): Dispose of these batteries (ies) in a safe manner. Do  
not burn or puncture. Like other battery (ies) of this type, if burned or punctured, they could release caustic  
material which could cause injury.  
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Voice Modem Connections  
A. Tel 1: prewired with  
RJ11 of the base  
B. Tel 2: second  
telephone line  
C. USB connector  
D. Ethernet connector:  
prewired with RJ45 of  
the base  
E. Reset button: resets  
the modem as if you  
power cycled the unit.  
Use a non-metallic  
object to press this  
button  
F. Cable: connector for  
the coax cable  
G. Power: connector for  
the power cord  
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Important Safety Instructions  
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire,  
electric shock and injury, including the following:  
1. Read and understand all instructions.  
2. Follow all warnings and instructions marked on the product.  
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp  
cloth for cleaning.  
4. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).  
5. Do not place this product on an unstable table, shelf, stand or other unstable surface.  
6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To  
protect them from overheating, these openings must not be blocked by placing the product on a soft surface  
such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This  
product should not be placed in any area where proper ventilation is not provided.  
7. This product should be operated only from the type of power source indicated on the marking label. If you  
are not sure of the type of power supply in your home, consult your dealer or local power company.  
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked  
on.  
9. Never push objects of any kind into this product through slots in the base or handset as they may touch  
dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill  
liquid of any kind on the product.  
10.To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service  
facility. Opening or removing parts of the base or handset other than specified access doors may expose you  
to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is  
subsequently used.  
11.Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.  
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12.Unplug this product from the wall outlet and refer servicing to an authorized service facility under the  
following conditions:  
A. When the power supply cord or plug is damaged or frayed.  
B. If liquid has been spilled onto the product.  
C. If the product has been exposed to rain or water.  
D. If the product does not operate normally by following the operating instructions. Adjust only those  
controls that are covered by the operation instructions, as improper adjustment of other controls may  
result in damage and often requires extensive work by an authorized technician to restore the product  
to normal operation.  
E. If the product has been dropped and the base and/or handset has been damaged.  
F. If the product exhibits a distinct change in performance.  
13.Do not use the telephone to report a gas leak in the vicinity of the leak.  
14.Only put the handset of your telephone next to your ear when it is in normal talk.  
15.This power unit is intended to be correctly oriented in a vertical or floor mount position. The prongs are not  
designed to hold the plug in place if it is plugged into a ceiling,under-the-table or cabinet outlet.  
16.Use only Ethernet cable provided and if longer cable is required, it must be shielded Ethernet cable for best  
performance and safety.  
17.Do not separate EMTA and base  
911 Limitation:  
In the event battery operating time is exhausted, you will not be able to make or receive any calls, including 911,  
E911 or emergency calls.  
SAVE THESE INSTRUCTIONS  
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Warranty  
What does this limited warranty cover?  
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”)  
that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and  
workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance  
with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased  
and used in the United States of America and Canada.  
What will VTech do if the Product is not free from defects in materials and workmanship during the  
limited warranty period (“Materially Defective Product”)?  
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s  
option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished  
replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the  
same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the  
What is not covered by this limited warranty?  
This limited warranty does not cover:  
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper  
installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or  
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized  
service representative of VTech; or  
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or  
cable or antenna systems; or  
4. Product to the extent that the problem is caused by use with non-VTech accessories; or  
5. Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have  
been removed, altered or rendered illegible; or  
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or  
Canada, or used for commercial or institutional purposes (including but not limited to Products used for  
rental purposes); or  
7. Product returned without valid proof of purchase; or  
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems  
outside the unit.  
How do you get warranty service?  
To obtain warranty service in the United States of America, please call 1-800-595-9511; In Canada, please dial 1  
(800) 267-7377.  
Note: Use the details below for any service during the warranty period  
PRODUCT Model No- 8301  
HANDSET Model No- 832  
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Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and  
are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location.  
VTech will return repaired or replaced Product under this limited warranty to you, transportation, delivery or  
handling charges prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure  
is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty,  
VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You  
must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this  
limited warranty.  
What must you return with the Product to get warranty service?  
1. Return the entire original package and contents including the Product to the VTech service location along  
with a description of the malfunction or difficulty; and  
2. Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the  
date of purchase or receipt; and  
3. Provide your name, complete and correct mailing Address, and telephone number.  
Other Limitations  
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or  
oral communications related to this Product. VTech provides no other warranties for this Product. The warranty  
exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties.  
No one is authorized to make modifications to this limited warranty and you should not rely on any such  
modification.  
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights,  
which vary from state to state or province to province.  
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an  
unwritten warranty that the Product is fit for ordinary use) are limited to one year from  
date of purchase. Some  
states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not  
apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar  
damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated  
equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product.  
Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above  
limitation or exclusion may not apply to you.  
911 Limitation:  
In the event battery operating time is exhausted, you will not be able to make or receive any calls, including 911,  
E911 or emergency calls.  
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Regulations  
FCC Part 15  
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part  
15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable  
protection against harmful interference in a residential installation. This equipment generates uses and can radiate  
radio frequency energy and, if not installed and used in accordance  
with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or  
more of the following measures:  
•
•
•
•
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could  
void the user’s authority to operate the equipment.  
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be  
safely absorbed by a user or bystander according to the intended usage of the product. This product has been  
tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The  
telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained  
at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure  
to only use the supplied VTech belt clip.  
FCC Part 68 and ACTA  
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the  
Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment  
contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be  
provided to your local telephone company upon request.  
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with  
applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug  
is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An  
RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation  
Instructions in the user’s manual.  
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The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone  
line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters  
following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of  
all RENs should be five (5.0) or less. For more information, please contact your local telephone company.  
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to  
your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have  
questions about what will disable alarm equipment, consult your telephone company or a qualified installer.  
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been  
corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For  
repair procedures, follow the instructions outlined under the Limited Warranty.  
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue  
your telephone service. The telephone company is required to notify you before interrupting service. If advance  
notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the  
problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your  
telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the  
proper functioning of this product. The telephone company is required to notify you if such changes are planned.  
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.  
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police,  
fire, medical) in these locations. If you do store or test emergency numbers, please:  
•
Remain on the line and briefly explain the reason for the call before hanging up.  
•
Perform such activities in off-peak hours, such as early morning or late evening.  
Industry Canada  
This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subject to the  
following two conditions: (1) this device may not cause interference, and (2) this device must accept any  
interference, including interference that may cause undesired operation of the device.  
The term ‘’IC: ‘’ before the certification/registration number only signifies that the Industry Canada technical  
specifications were met.  
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum  
number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of  
any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not  
exceed five.  
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Technical Specifications  
Crystal controlled  
PLL synthesizer  
Frequency control  
Transmit frequency  
Receive frequency  
Channels  
Handset: 1920-1930 MHz  
Telephone base: 1920-1930 MHz  
Handset: 1920-1930 MHz  
Telephone base: 1920-1930 MHz  
5
Maximum power allowed by FCC and IC. Actual operating range may vary  
according to environmental conditions at the time of use.  
Nominal effective range  
Size  
Handset: 145mm X 50mm X 30mm  
Telephone base: 150mm X 120mm X 30mm  
Handset: 85 grams (including battery)  
Telephone base: 226.8 grams  
Weight  
Handset: 2 cells AAA 750 mAh NiMH battery  
Telephone base: 6V@ 400mA  
Power requirements  
Memory  
Call log: 50 memory locations  
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Troubleshooting  
For more details, you can also refer the Onscreen Help menu option under Settings menu.  
If you need any further general / feature related queries, call 1-800-comcast for support.  
For activation specific queries, contact 1-800-931-0790 for support.  
During Installation  
Problem  
Suggestion  
Could not find one or  
more of the items  
mentioned in the check  
list.  
• Have the order number (from the Welcome letter or the  
number given while ordering the phone) and the list of  
items missing in the package and call 1-800-Comcast  
for support.  
‘POWER’ light in the  
base is not glowing.  
• Check if the power cord is properly connected to the rear  
of the base station.  
• Check if the power cord is properly connected to the  
power outlet in the wall / power strip.  
• Check if the power cord is not plugged into outlet  
controlled by wall switch. If so, please turn on the wall  
switch.  
• Connect another device of any kind into the power outlet  
and check whether it is operational.  
• Try connecting the base station power cord to a different  
power outlet.  
‘POWER’ light in the  
Voice Modem is not  
glowing.  
• Check if the power cord is properly connected to the rear  
of the Voice Modem.  
• Check if the power cord is properly connected to the  
power outlet in the wall / power strip.  
• Connect another device of any kind into the power outlet  
and check whether it is operational.  
• Try connecting the Voice Modem power cord to a  
different power outlet.  
‘INTERNET’ light in the • Check if the LAN port of Base and the LAN port of Voice  
base is not glowing  
Modem are prewired properly (as per the Installation  
Guide).  
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During Activation  
If you find the below shown error screens, follow the suggestions given.  
Problem  
Suggestion  
This screen is displayed when the phone handset has lost wireless  
connection with the Silver Base. Please perform the following steps to  
resolve the issue:  
•
Verify that the Base’s AC adapter is plugged in and the Power  
light is on  
If the problem persists call 800-931-0790  
This means there is a communication problem between the Black  
Modem and the Silver Base. To resolve the issue please perform the  
following steps:  
• Press Retry.  
• Check that all of the cables between the Black Modem and Silver  
Base are securely connected  
• Check that all the coax cable connections are tightened now.  
• Remove the power cable from the Black Modem  
• Remove the Battery Pack from the Black Modem  
• Remove the AC adapter from the Silver Base  
• Press and hold the OFF key on the handset until the Comcast logo  
appears  
• Reconnect the power cable to the Black Modem  
• Re-install the Battery Pack to the Black Modem  
• Reconnect the AC adapter to the Base  
• Wait up to two minutes until the power and Internet lights on the  
silver Base are on  
• Press the softkey under Start on the handset and follow the  
onscreen instructions  
• Press Exit to close and try again later.  
If the problem persists call 800-931-0790  
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The phone system has determined that the selected cable connection  
is either not active or has a signal level too low to guarantee reliable  
Phone service. To resolve the issue please perform the following steps:  
•
Check that all the coax cable connections are tightened.  
•
Press Retry  
If this didn’t solve the problem then perform the following steps:  
•
Unplug all of the equipment and remove the Battery Pack from the  
Black Modem  
•
•
Find another cable connection in the house  
Reinstall the equipment and follow the installation instructions from the  
beginning  
•
Press Exit to close and try again later.  
If you are unable to find any cable connection in the house that passes, call  
800-931-0790.  
The phone system is unable to communicate with the Comcast data  
Services. To resolve the issue, perform the following the steps:  
• Press Retry.  
• Remove the power cable from the Black Modem  
• Remove the Battery Pack from the Black Modem  
• Check if the coaxial cable is connected securely to the Black Modem  
• Remove the AC adapter from the Silver Base  
• Press and hold the OFF button on the phone until the Comcast logo  
appears  
• Reconnect the power cable to the Black Modem  
• Reinstall the Battery Pack to the Black Modem  
• Reconnect the AC adapter to the Base  
• Wait until the power, Internet and Info lights are glowing on the Base.  
This can take up to two minutes  
• Press the softkey under Start on the handset and follow the onscreen  
instructions  
• Press Exit to close and try again later.  
If the problem persists call 800-931-0790  
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• Press Retry.  
• The system has detected missing configuration data in the Comcast data  
services. Please contact Comcast at 800-931-0790 to resolve the issue.  
• Press Exit to close and try again later.  
• Press Back to read / accept the E911 agreement  
• Call 1-800-931-0790 for clarification on the agreement.  
• Press Back to read / accept the Terms and Conditions  
• Call 1-800-931-0790 for clarification on the Terms and Conditions.  
The activation process took longer than 30 minutes. This may be caused by  
network traffic or a communication error with the hardware. To resolve the  
issue, perform the following steps:  
• Press Retry  
• Remove the power cable and the battery pack from the Black Modem  
• Remove the AC adapter from the Silver Base  
• Press and hold the OFF button on the phone until the Comcast logo  
appears  
• Reconnect the power cable to the Black Modem  
• Reinstall the battery pack to the Black Modem  
• Press Exit to close and try again later.  
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• Press Retry  
• Reconnect the AC adapter to the Silver Base  
• Wait until the power, Internet and Info lights are glowing on the Base.  
This can take up to two minutes  
• Press the softkey under Start on the handset and follow the onscreen  
instructions  
• Press Exit to close and try again later.  
If the problem persists call 800-931-0790  
The Silver Base Info light did not come back on after resetting the  
Black Modem. To resolve the issue, perform the following steps:  
• Press Retry  
• Remove the power cable from the Black Modem  
• Remove battery pack from the Black Modem  
• Remove the AC adapter from the Silver Base  
• Press and hold the OFF button on the phone until the Comcast logo  
appears  
• Reconnect the power cable to the Black Modem  
• Wait 1 minute  
• Reconnect the AC adapter to the Silver Base  
• Wait until the power, Internet and Info lights are glowing on the Base.  
This can take up to two minutes  
• Press the softkey under Start key on the handset and follow the  
onscreen instructions  
• Press Exit to close and try again later.  
If the problem persists call 800-931-0790  
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Inability to hear dial tone can be caused by a number of issues. Please follow  
the steps below to resolve the issue:  
• Check if the thin cable (RJ11) between the Black modem and the silver  
base is securely connected(Tel line port of silver base and Tel 1/2 port of the  
Black modem)  
• Press the Speaker key as defined on the Familiarize Yourself with your  
Telephone Handset page  
• Do you hear dial tone?  
If you still don’t hear dial tone, check that the cables between the Black  
Modem and Silver Base are securely connected  
• Press Retry and redo the dial tone test  
If you still don’t hear dial tone, reset the system by performing the following  
steps:  
• Remove the power cable from the Black Modem and remove the battery  
pack  
• Remove the AC adapter from the Silver Base  
• Press and hold the OFF button on the phone until the Comcast logo  
appear  
• Reconnect the power cable to the Black Modem and reinstall the battery  
pack  
• Reconnect the AC adapter to the Silver Base  
• Wait until the power, Internet and Info lights are glowing on the Base.  
This can take up to two minutes  
• Press the softkey under Start on the handset and follow the onscreen  
instructions  
• Press Exit to close and try again later.  
If the problem persists call 800-931-0790  
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• If you waited 5 minutes and did not receive a test call, please follow the  
steps below to resolve the issue:  
Call your new digital Comcast handset from your cell phone to test service.  
• Using your cell phone dial the 10 digit telephone number associated with  
your new phone.  
• If you receive the call then your phone solution is functioning normally.  
• Press the softkey under Retry  
• Press the softkey under Start  
• Press Exit to close and try again later.  
• Remove the power cable from the Black Modem and remove the battery  
pack  
• Remove the AC adapter from the Silver Base  
• Press and hold the OFF button on the handset until the Comcast logo  
appears  
• Reconnect the power cable to the Black Modem and reinstall the battery  
pack  
• Reconnect the AC adapter to the Silver Base  
• Wait until the power, Internet and Info lights are glowing on the Base.  
This can take up to two minutes  
• Press the softkey under Start on the handset and follow the onscreen  
instructions  
If the problem persists call 800-931-0790  
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Feature Specific  
Problem  
Suggestion  
I can not make any • Try plugging the cable to different jack to find if the issue is isolated to one  
calls from my  
phone or jack.  
cordless handset?  
• While calling out of your local calling area, confirm that you are dialing 1,  
then the area code and then the number.  
• While calling international calls, confirm that you are dialing 011, plus the  
country code, then the phone number.  
• If you are unable to both make and receive calls, review the FAQ for ‘No dial  
tone’ condition.  
• If the problem persists call customer care at 1-800-Comcast for support.  
• If you are able to make local calls, but are unable to make long distance  
calls, please check that you are dialing 1, then the area code and the  
number for a call that is placed out of your local calling area. If calling an  
international number, confirm that you are dialing 011, plus the country  
code, then the phone number.  
I can not make  
long distance calls  
from my cordless  
handset?  
• If none of the above restores your ability to make long distance calls, call  
1-800-Comcast for support.  
I can not receive  
any calls on my  
cordless handset?  
• Check the ringer on your phone to make sure it is turned on.  
• If the phone rings a half ring on incoming calls, Call Forwarding may be  
activated. Disable the Call Forwarding feature.  
• Try plugging the cable into different jack to find out if the issue is isolated to  
one phone or jack.  
• If you are unable to both make and receive calls, review the FAQ for ‘No  
dial tone’ condition.  
I have no dial tone, • Check if the ‘Power’ light in the Voice Modem and Base, ‘DS’, ‘US’,  
or cannot break the  
dial tone on my  
cordless handset?  
‘Telephone1’ / ’Telephone2’ lights in the Voice Modem are glowing.  
• If ‘Power’ lights are not glowing, check whether the pre-wiring is proper and  
power ON the Voice Modem and Base again.  
• If ‘Power’ lights in the Voice Modem and Base are glowing and ‘DS’ light in  
Voice Modem is blinking, check the cable signal by restarting the base. If  
poor, try plugging the cable in a different cable jack to get good signal.  
• If ‘Telephone1’ / ‘Telephone2’ lights are not glowing, check the pre-wiring of  
RJ11-RJ11 port of the Voice Modem and Base.  
• Check whether the dial tone is received by connecting another phone with  
the RJ11 port of the Voice Modem. If the problem still persists, call  
1-800-Comcast for support.  
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Problem  
Suggestion  
How do I reset my  
base?  
• Press the "reset" button located on the back of the unit. Until  
you see the lights on the front of the unit go off. Release the  
reset button and wait for the unit to cycle up. It may take up to  
five minutes for the unit to reset.  
• It is very important that you not unplug the Voice modem from  
its power source when troubleshooting your Comcast Digital  
phone service.  
What should I do if I  
experience poor call  
quality with my  
Comcast Digital phone  
service?  
• Check any other Household appliances plugged into the same  
circuit, where the home gateway unit is plugged in.  
• Check the cable signal by restarting the base. If poor, try  
plugging the cable in a different cable jack to get good signal.  
• Please chat with us for assistance if you are experiencing call  
quality issues, including: static, interference, robotic sounds, and  
calls cutting in and out.  
I am unable to access  
one or all of the online  
services  
• Check if at least one of the services (News / Sports / Horoscope /  
Weather) is available. If so, this should be a temporary  
availability issue and should get resolved soon.  
• Check if the ‘Info’ light in the base is glowing. If not, check and  
correct the wiring between LAN ports of Base and Voice Modem.  
• Check if the ‘DS’,’US’ lights in the Voice Modem are glowing. If  
not, check the cable signal by restarting the base. If poor, try  
plugging the cable in a different cable jack to get good signal.  
• Restart the base and the Voice Modem and try again.  
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Index  
About Cordless Telephones, 84  
ABOUT CORDLESS TELEPHONES, 84  
Add a New Entry in the Contact List,  
40, 43  
Battery, 81, 82  
hands-free, 12  
BATTERY, 81, 82  
Headlines, 59, 67, 68, 78  
Call Log, 47  
Help, 33  
Answered calls, 49  
Dialed calls, 50  
Missed calls, 48  
Call waiting, 10  
Help – Call Features, 33  
Help – Online Services, 35  
Help – Voice Mail, 34  
Address Book  
Creating a New Contact, 40, 41, 43  
Deleting a Contact, 45, 46  
Editing a Contact, 44  
Home screen, 14, 15, 16, 17, 18, 19,  
Calling Features, 7  
Change Handset PIN, 30, 32  
Comcast Services, 33  
Date and Time, 21  
Set the Time, 21, 22  
Delete Contact, 45, 46  
DeSubscribe Handset, 31  
Dialed calls, 50  
20, 21, 22, 23, 24, 25, 26, 27, 29,  
30, 31, 32, 33, 34, 35, 36, 37, 39,  
40, 41, 43, 44, 45, 46, 51, 52, 53,  
54, 55, 56, 57, 58, 59, 60, 61, 62,  
63, 64, 65, 66, 67, 68, 71, 73, 75,  
76, 77, 78, 79, 80  
Making a call to a contact in the  
Address Book, 39  
Viewing a Contact in Address Book, 38  
Viewing Address Book, 36, 37  
ADVANCED OPERATIONS, 36  
Answered calls, 49  
Horoscope Updates, 80  
Answering a call, 6, 7  
Answering a call during an internal  
“Intercom” call, 10  
Important Safety Instructions, 87  
IMPORTANT SAFETY INSTRUCTIONS,  
87  
Edit a Contact, 44  
eMTA Layout, 85  
Answering an incoming call during an  
internal call, 10  
FCC, ACTA and IC REGULATIONS,  
91  
Keypad Tone, 19  
LIMITED WARRANTY, 89  
Listening to voiceMail, 52  
Maintenance, 83  
Answering an internal and external  
call, 6, 7  
Handset Layout, 5  
Handset Settings, 27  
Select Base, 29  
Base Connections, 86  
Base Layout, 86  
MAINTENANCE, 83  
Subscribe to Base, 27  
Handset Speaker phone, 12  
Making a call, 8  
Base Settings, 30, 31  
Making an external call, 8  
Making an internal “Intercom” call, 9  
Making an internal call, 9  
Change Handset PIN, 30, 32  
De-subscribe Handset, 31  
Basic Phone Operations, 12  
Handset Speaker phone and hands-  
free, 12  
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Making an Outbound call, 39  
Missed calls, 48  
Registration Settings, 27  
Regulations, 91  
Tech Specs, 93  
TECHNICAL SPECIFICATIONS, 93  
Telephonly Modem, 85, See  
Telephonly Modem Connections, 85  
Trouble shooting, 34  
Mute, 12  
Ring Tone, 23  
Online Services, 76  
Horoscope Updates, 80  
News Headlines, 78  
Ring Tones, 23  
Ring Volume, 13, 14, 15, 17, 18  
Ringer Volume, 13, 14, 15, 17, 18  
Select Base, 29  
Value Added Services, 35  
View a Contact in Address Book, 38  
View Address Book, 36, 37  
Voicemail, 51  
Sports Updates, 79  
Weather Updates, 76  
ONLINE SERVICES, 76  
Set Contrast, 20  
Set the Time, 21, 22  
Settings, 13, 14, 15, 18  
Sports Updates, 79  
Operating Range, 83  
Volume, 12  
OPERATING RANGE, 83  
Warranty, 89  
Phone Keypad and Screen Layout, 5  
Subscribe to Base, 27  
Weather Updates, 76  
106  
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