|
Important! Before using this telephone,
please read the Important safety
instructions on page 39 of this manual.
NEED HELP?
This manual has all the feature operations and troubleshooting necessary to install
and operate your new VTech telephone. Please take the time to review thoroughly
to ensure proper installation of this VTech innovative and feature rich product.
shopping, and everything new at VTech. In Canada, go to www.vtechcanada.com.
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Table of contents
The RBRC® Seal. . . . . . . . . . . . . . . . . . . . 53
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II
Installation
Parts checklist
Remember to save your sales receipt and original packaging in case it is necessary to ship your
telephone for warranty service. Check to make sure the telephone package includes the following:
1. Quick start guide
2. Handsets (4)
3. Telephone base with wall
mounting/desktop bracket
4. Chargers (3)
5. Base power adapter
6. Charger adapters (3)
7. Batteries (4)
8. Battery compartment
covers (4)
1. Quick start guide
2. Handsets (4)
3. Telephone base with wall mounting/
desktop bracket
9. Telephone line cord
10. Belt clips (4)
11. User’s manual
4. Chargers (3)
5. Base power adapter
6. Charger adapters (3) 7. Batteries (4)
8. Battery compartment covers (4) 9. Telephone line cord
10. Belt clips (4)
11. User’s manual
1
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Installation
Telephone base installation
It is recommended to install the telephone base away from any electronic equipment and appliances
such as personal computers, computer routers, television sets, microwave ovens, and refrigerators.
Avoid excessive heat, cold, dust or moisture. When a location is selected, install the telephone base
and the charger as shown below.
• Plug the connector into the power jack at the bottom of the telephone base and chargers. Route cords
through slots and plug the power adapter into an electrical outlet not controlled by a wall switch.
• Plug one end of the telephone line cord into the telephone line jack at the bottom of the telephone
base. Route the telephone line cord through slot, then plug the other end of the cord into the
modular wall telephone outlet.
•
•
Use only the AC
power adapter
supplied with this
telephone.
This power unit
is intended to be
correctly oriented
in a vertical
or floor mount
position. The
prongs are not
designed to hold
the plug in place
if it is plugged
into a ceiling or
an under-the-
table/cabinet
outlet.
Your telephone base comes with the bracket installed for desktop use. If you prefer to mount your
telephone on the wall, plug in the telephone line cord and the power adapter to the telephone base as
instructed above before changing it to a wall mount position (see page 7 for bracket installation).
Plug the telephone
line cord into a
Plug power adapter
telephone jack.
into an electrical
outlet not controlled
by a wall switch.
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2
Installation
Install handset battery
• Align the two holes of the battery plug with the socket
pins in the handset battery compartment, matching the
red and black wires to the color-coded label.
• Place the battery in the compartment with the wires in
the upper left corner.
• Position the battery compartment cover and slide it
towards the unit until it clicks into place.
• For optimal performance, we recommend that you
charge the handset for 16 hours.
•
•
If the handset
will not be used
for a long period,
remove the
battery to prevent
possible leakage.
To order a
replacement
battery go
to www.
vtechphones.com
or call VTech
Communications,
Inc. at 1 (800)
595-9511 in the
United States.
In Canada,
You can keep the battery charged by returning the
handset to the telephone base after each use. When
the battery power is fully depleted, a full recharge takes
about 16 hours.
go to www.
vtechcanada.
com. or call 1
(800) 267-7377.
•
After you install
the battery, there
may be enough
power for short
calls.
3
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Installation
Belt clip & headset (optional)
For hands-free telephone conversations, use any industry standard
2.5mm headset (purchased separately). For best results, use a
VTech 2.5mm headset.
•
•
•
To purchase a
headset, visit us
on the web at
com or call VTech
customer service
at 1 (800) 595-
9511. In Canada,
go to www.
vtechcanada.com.
or call 1 (800) 267-
7377.
Whenever a
compatible
Headset
Plug the 2.5 mm headset into the jack on the side
of the handset (beneath the small rubber flap).
headset is
connected to the
cordless handset,
the microphone
on the handset
will be muted.
This reduces
background noise
and improves the
sound quality.
Belt clip
Align the pins on the inside edge of the clip
with the notches on the sides of the handset.
If the sound
quality of the
headset is poor,
try unplugging it,
and firmly plugging
it in again.
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4
Installation
About caller ID
The caller ID with call waiting features in this telephone lets you see the name and telephone number
of the caller before answering the call, even when you’re already on a call. These features require
services provided by your local telephone company.
Contact your telephone company if:
• You have both caller ID and call waiting, but as separate services (you may need combined
service),
• You have only caller ID service, or only call waiting service, or
• You do not subscribe to any caller ID or call waiting services but wish to try these services.
You can use this telephone with regular caller ID service, and you can use its other features without
subscribing to either caller ID or combined caller ID with call waiting service. There may be fees for
these services, and they may not be available in all areas.
The caller ID features will work only if both you and the caller are in areas offering caller ID service,
and if both telephone companies use compatible equipment.
Voicemail service
If you subscribe to voicemail service provided by your telephone company, you can receive voicemail
left by the caller. When you have new voicemail, the handset will display NEW VOICE MAIL
.
5
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Installation
If you subscribe to DSL service
If you receive high speed internet through your telephone line (commonly referred to as DSL), and
you are experiencing interference during telephone conversations and/or your caller ID features are
not functioning properly, install a DSL filter to the telephone line between the telephone base and
the telephone wall jack. To obtain a DSL filter and more information about DSL interference, contact
your DSL service provider.
•
Most DSL
providers
recommend
installing a DSL
filter in every
telephone jack.
Your DSL service
provider may
provide more
information
regarding
telephone
interference.
DSL filter (for
DSL users)
To single telephone jack (RJ11C)
Telephone line cord
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6
Installation
Wall mounting bracket installation (optional)
Your telephone base comes with the wall mounting/desktop bracket installed, ready for desktop use.
If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard
telephone wall plate. For wall mounting, follow these instructions:
• First, insert the lower portion tabs of the wall mounting/desktop bracket into the lower grooves in
the telephone base, then snap the upper portion tabs of the bracket into place.
• Mount the telephone base on the wall by positioning it so the mounting studs will fit into the holes
on the telephone base and wall mounting/desktop bracket. Slide the telephone base down on the
mounting studs until it locks into place.
• To remove the bracket, press both upper portion tabs firmly inward and pull the bracket downward
until it release from the grooves.
upper portion tab
lower portion tab
upper grooves
lower groove
Desk/table bracket installation
To place your telephone base on a desk or table, insert the
wall mounting/desktop bracket.
• Insert the lower portion tabs of the bracket into the upper
grooves of the telephone base.
• Snap the upper portion tabs of the bracket into place.
• To remove the bracket, press both upper portion tabs
firmly inward and pull the bracket upward until it is
released from the grooves.
7
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Telephone settings
Handset layout
12.NavKey
1. Earpiece
2. CID (caller ID)
3. Headset jack (2.5mm)
Press the center NavKey
menus.
Press the up or down NavKey
to navigate through menus (see
page 10).
Press the left or right NavKey
to display
or
4.
/FLASH
Press to make or answer a call. During
a call, press to receive an incoming call
or
to navigate through menus (see
page 10).
if call waiting is activated.
5. Dial pad keys (0-9, , #)
*
Press the center NavKey
to select
a. Press # repeatedly to display other
dialing options when reviewing the
call log (page 23).
a highlighted menu item.
UP
CENTER
b. Press to switch to tone dialing
temporarily when using the
pulse service.
*
RIGHT
LEFT
DOWN
13.
/CLEAR
6.
/ SPEAKER
During a call, press to hang up. While
Press to activate the handset
speakerphone. Press again to
resume normal handset use.
using the menus, press to return to the
previous menu.
14.INT (intercom)
7. REDIAL/PAUSE
Press to initiate an intercom
conversation between handsets.
Press to view the redial memory. Press 5.a
and hold to insert a dialing pause when
entering numbers.
5.b
15.MUTE/REMOVE
While on a call, press to mute the
microphone. While reviewing the call
log, press to delete an individual entry,
or press and hold to clear the entire call
log. While entering or editing a name or
number, press to delete a character.
8. Microphone
9. Handset display
10.
(Directory)
11. Volume (
/
)
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8
Telephone settings
Telephone base layout
1.
/SKIP
2. Message window
3. /REPEAT
4. DELETE
5.
/PLAY/STOP
1
2
6. CHARGE light
7. IN USE light
8. VOICEMAIL light
9. VOLUME
10.FIND HANDSET
11. RECORD
6
7
8
3
4
9
12. CLOCK
5
13. ANNC (announcement)
14. Microphone
15.SETUP
16.ANS ON/OFF
17. Antenna
10 11 12 13 14 15 16 17
9
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Telephone settings
Ringer volume
Your telephone has seven volume levels to choose from. You can adjust
ringer volume either by the volume control on the right side of the handset,
or in the handset menu. To change the ringer volume:
• Make sure the handset is in idle mode.
• Press the volume button to display the current volume level on the
screen.
RINGER VOLUME
•
•
The ringer will
be turned off if
the volume is
set to zero, and
a ringer off icon
will be displayed.
• Press VOL or to choose the desired volume level. When finished, the
new volume level will be saved.
If the ringer
-OR-
volume is
turned off while
scrolling through
the options in
Ringer melody,
the sample of the
ringer will not be
heard.
• Press the center NavKey
• Press the up or down NavKey
press the center NavKey
• Press the left or right NavKey
each ringer volume will be played when scrolling through the choices.
• Press the center NavKey
in idle mode to display the menu.
RINGER VOLUME
or
to reach RINGER VOLUME then
.
or
to adjust the volume. A sample of
to save. There will be a confirmation tone.
Ringer melody
SOUNDS
This feature allows you to choose from ten ringer melodies for incoming calls.
To choose a ringer melody:
• Press the center NavKey
in idle mode to display menu.
• Press the up or down NavKey
or
to reach SOUNDS, then press the
center NavKey
.
• Press the center NavKey
to choose RINGER MELODY.
RINGER MELODY
• Press the up or down NavKey or to choose the desired ringer melody.
A sample of the ringer tone will be played when scrolling through the
options.
MELODY 0
MELODY 1
MELODY 2
• Press the center NavKey
to save. You’ll hear a confirmation tone.
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10
Telephone settings
Key tone
The key tone is programmed to be on. When the key tone option is enabled,
a tone will sound when any key is pressed on the handset.
•
When the
KEY TONE
telephone is in
pulse dial mode,
it is possible
• Press the center NavKey
• Press the up or down NavKey
in idle mode to display menu.
or to reach SOUNDS then press the
ON
OFF
center NavKey
• Press the up or down NavKey
the center NavKey
• Press the up or down NavKey
.
to switch to
temporary tone
dial mode during
an ongoing call by
pressing *TONE.
Once pressed,
tone dial mode
will be used for
the rest of the call.
After you hang
up, the telephone
will return to pulse
dialing for the next
call.
or
or
to reach KEY TONE then press
.
to select ON or OFF then press
the center NavKey
.
Settings menu
SETTINGS
In the settings menu, you can change the language, dial type, clock, and
LANGUAGE
DIAL TYPE
CLOCK SETTING
clear voicemail. To enter the settings menu, press the center NavKey
in
idle mode. Then press the up or down NavKey or to reach SETTINGS,
then press the center NavKey
to confirm.
Language
The language menu allows you to select between ENGLISH, FRANÇAIS
or ESPAÑOL to be used in all menus and screen displays. To change the
language:
LANGUAGE
• When in the SETTINGS menu, press the center NavKey
to select
LANGUAGE.
• Press the up or down NavKey
or
to scroll through the choices, then
press CENTER NavKey to save your selection.
11
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Telephone settings
Dial type
The dial type is preset to touch tone. If you would like to change this setting
to dial pulse (rotary):
•
When in
the CLOCK
• When in the SETTINGS menu, press the down NavKey
to choose DIAL
SETTING menu
the digit keys on
the handset can
also be used to
change the hour
and minute.
If you subscribe
to caller ID
services, the
clock will be set
automatically
with the next
incoming call.
TYPE. Press the center NavKey
.
• Press the up or down NavKey
or
to choose TONE or PULSE, then
press the center NavKey
.
Clock setting
In this menu, you can set the clock for the handset.
•
•
CLOCK SETTING
12:32AM
• When in the SETTINGS menu, press the down NavKey
until you reach
CLOCK SETTING. Press the center NavKey
• Press the up or down NavKey or
center NavKey
• Press the up or down NavKey
the center NavKey
• Press the up or down NavKey
.
to change the hour, then press the
to change the minute, then press
to choose AM or PM, then press
.
or
or
If the date
and time on
.
one handset
are changed,
they will not be
automatically
updated on all
other handsets.
Clear voicemail
is a temporary
function. The
CLR VOICE MAIL
the center NavKey
to save.
TURN INDICATOR
OFF?
Clear voicemail
If you have checked all of your new voicemail messages and the handset
indicatesthatyoustillhavenewvoicemail,youcanclearthevoicemailindication.
•
DISPLAY
• From the SETTINGS menu, press the down NavKey
until you reach
CLR VOICE MAIL. Press the center NavKey to confirm.
• TURN INDICATOR OFF? will display. Press the center NavKey
confirm or press OFF/CLEAR to cancel.
WALLPAPER
to
CONTRAST
light will turn on
again after a new
message is left.
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12
Telephone settings
Display menu
In the display menu, you can change the wallpaper and contrast. To enter the display menu, press
the center NavKey
in idle mode. Then press the up or down NavKey
or
to reach DISPLAY,
then press the center NavKey
to confirm.
Wallpaper
The handset is preset with background pictures (wallpaper) that will display when the handset is in
idle mode. To change the wallpaper:
• Press the center NavKey
• Press the up or down NavKey
• Press the center NavKey
in idle mode to display the menu.
or
to reach DISPLAY, then press the center NavKey
.
or
to select WALLPAPER, then press the up or down NavKey
to scan through the choices. Press the center NavKey
to save.
Contrast
To change the contrast of the selected wallpaper:
• Press the center NavKey
• Press the up or down NavKey
in idle mode to display the menu.
or to reach DISPLAY, then press the center NavKey
.
• Press the down NavKey
to reach CONTRAST, then press the center NavKey
.
• Press the left or right NavKey
save.
or to change the setting, then press the center NavKey
to
13
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Basic operation
Make, answer, and end calls with the handset
• To make a call press
number.
-OR-
/FLASH or
/SPEAKER, then dial the
•
The screen
displays the
elapsed time as
you talk (in hours,
minutes and
seconds).
• Dial the number, then press
/FLASH or
/SPEAKER.
• To answer a call, press
pad keys (0-9, #, *).
• To end a call, press OFF/CLEAR, or put the handset in the telephone
base or charger.
/FLASH,
/SPEAKER or any of the dial
• Press MUTE/
REMOVE or
OFF/CLEAR to
backspace, and
press and hold
REDIAL/PAUSE
for at least three
seconds to insert
a pause.
Handset speakerphone
• During a call, press
normal handset use.
/SPEAKER to select between speakerphone and
Mute
The mute function allows you to hear the other party, but they will not be
able to hear you. To use the mute function:
• During a call, press MUTE/REMOVE on the handset.
• The screen will display the MUTE icon.
• Press MUTE/REMOVE again to return to normal conversation.
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14
Basic operation
Volume
• During a call, use the volume button on the right side of the handset to
adjust the listening volume.
• Press the or volume control key to adjust the volume to a comfortable
level.
Ringer mute
This feature allows you to mute the ringer temporarily when the telephone
is ringing.
• Press OFF/CLEAR or MUTE/REMOVE on the handset to temporarily
silence the ringer. The next call will ring normally.
Call waiting
If you have call waiting service, there will be a tone if there is an incoming
INTERCOM TO:
call during a telephone conversation. Press the
to answer the new incoming call.
/FLASH on the handset
Intercom
The intercom feature allows conversation between handsets.
•
Press INT to display menu while in idle mode.
CALLING
HANDSET X
• The screen will display INTERCOM TO:
• Use the dial pad to select the destination handset.
• The screen of the originating handset will display CALLING HANDSET
X.
• The destination handset will ring, and the screen will display HANDSET
X IS CALLING.
HANDSET X
IS CALLING
15
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Basic operation
• To answer the intercom call on the handset, press
/FLASH,
/SPEAKER, INT or any dialing keys (0-9,#,*) on the handset.
• To end an intercom call, press INT, OFF/CLEAR, or place the handset
back in the telephone base or charger.
•
If the destination
handset does
not pick up the
intercom call in
100 seconds,
the originating
handset can
return to the
external call by
pressing
Conference call
You can conference up to two registered handsets on an external line. If
one handset is on the line, press
handset to join the call.
/FLASH or
/SPEAKER on another
Transfer an external call
/FLASH, or
Your phone allows you to transfer an external call from one handset to
any other handset.
• During a call, press INT to put the call on hold at the originating handset.
The screen will display TRANSFER TO:
• Use the keypad to select the number of the destination handset and the
screen will display CALLING HANDSET X.
• The destination handset will ring and the screen displays HANDSET X
IS CALLING.
OFF/CLEAR.
•
If a call remains
on hold for about
100 seconds,
the screen of
the originating
handset shows
UNABLE TO
CALL. TRY
AGAIN and
• To answer the call at the destination handset, press
/SPEAKER, INT or any dial pad keys (0-9, #, *) on the destination
handset.
• Now the party at the originating handset can have a conversation with the
party at the destination handset, and the screen displays INTERCOM.
/FLASH,
reconnects to
the external call
automatically.
The destination
handset returns
to idle mode.
INTERCOM
• Press OFF/CLEAR on the originating handset to transfer the call.
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16
Basic operation
Answering intercom and external calls
When on an external call and you wish to intercom another handset without
dropping the external call:
INTERCOM
OUTSIDE
• Press INT.
• Press the handset number you wish to reach. The screen will display
CALLING HANDSET X.
• After the destination handset has answered the intercom call, press INT
on the originating handset to select between the external call (outside)
and intercom call.
Answer an incoming call during an intercom call
• During an intercom call, there will be an alert tone signaling an incoming
call.
• To answer the incoming call, press
/FLASH or
/SPEAKER on the
handset, and the intercom call will end automatically.
• To end the intercom call without answering the incoming call, press
OFF/CLEAR on the handset.
Find handset
This feature allows the telephone base to page all the handsets.
• Press FIND HANDSET on telephone base, all the handset(s) will ring and
the screens display PAGING.
•
To stop paging, press FIND HANDSET again on the telephone base,
/FLASH, /SPEAKER or any dial pad keys (0-9, #, *) on the handset.
Voicemail
**PAGING**
If you subscribe to voicemail service and you have a new voicemail message,
the VOICEMAIL indicator on the telephone base will flash and the handset
will display NEW VOICE MAIL
. Please contact your local telephone
company for more information about voicemail service.
17
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Advanced operation
Directory
The directory on the handset can store up to 50 entries, with each entry
consisting up to 32 digits and 16 characters.
•
Since the
DIRECTORY EMPTY
DIRECTORY
directory is
shared by all the
handsets, only
one handset
can review the
directory at a
time.
• The directory can be accessed while in idle mode by pressing or the
center NavKey
twice.
• Press OFF/CLEAR to exit the menu without saving any changes.
• DIRECTORY EMPTY is displayed on screen when there are no entries
in the directory.
•
If a handset
attempts to enter
the directory
REVIEW
STORE
Store a directory entry
• From the directory menu, press the center NavKey
the up or down NavKey or to choose STORE. Press the center
NavKey
• The screen displays ENTER NUMBER. Use the dial pad to enter the
number.
twice then press
while the other
handset is in the
directory, NOT
AVAILABLE AT
THIS TIME will
be displayed.
DIRECTORY
.
ENTER NUMBER
1234
56-789-012-3456\
• Press MUTE/REMOVE to backspace, or press and hold REDIAL/
PAUSE for at least three seconds to insert a pause. Press the center
NavKey
to save.
DIRECTORY
• The screen displays ENTER NAME. Use the dial pad (see the Chart
of characters on page 19) to enter the name.
• Press MUTE/REMOVE to backspace, or press # to insert a space.
ENTER NAME
Jack\
Press the center NavKey
.
• When the directory is full and you attempt to save an entry, LIST FULL
will display.
LIST FULL
• If you attempt to save a number already stored in the directory,
ALREADY SAVED will display.
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18
Advanced operation
Directory
Chart of characters
•
When you enter
a name, the
handset will
Use the dial pad and the chart below to enter a name (up to 16 characters). Each press of a particular
key causes characters to be displayed in the following order:
automatically
capitalize the first
character of each
word.
Number
Characters by number of key presses
Key
1
1
2
3
‘
4
,
5
-
6
.
7
&
c
f
8
9
1
#
•
•
Press the left or
right NavKey
2
A
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
a
d
g
j
b
e
h
k
n
p
u
w
or
to move the
3
D
cursor one space
to the left or right.
Press # to enter a
4
G
i
5
J
L
O
R
V
Y
l
space.
6
M
m
7
t
o
q
v
x
7
P
r
s
z
8
T
9
W
9
y
0
0
*
*
?
!
/
(
)
@
#
space
• When entering characters, press MUTE/REMOVE to backspace. To remove the entire name or
number, press and hold MUTE/REMOVE.
• To insert a dialing pause when entering a telephone number, press and hold REDIAL/PAUSE for
at least three seconds until a p appears on the handset screen.
19
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Advanced operation
Directory
Search the directory
Entries are sorted alphabetically, and names beginning with numbers
are presented first. An alphabetical search can be done after entering
the directory.
For example, press 5 (JKL) once to find Jenny, twice to find Kristen, or
three times to find Linda.
• Press to enter the directory, or press the center NavKey
the directory to choose REVIEW.
• Use the dial pad to display the first name beginning with a letter
DIRECTORY
REVIEW
when in
STORE
associated with that key.
DIRECTORY
Dial a directory entry
• Press to enter the directory, or press the center NavKey
the directory to choose REVIEW.
when in
VTECH
18005959511
• Press the up or down NavKey
or
to scroll to the desired entry, or
use the alphabetical search to find it.
• Press
/FLASH or
/SPEAKER to dial the entry.
DIRECTORY
Edit a directory entry
EDIT NUMBER
180059595\
• Press to enter the directory, or from the directory press the center
NavKey then press the up or down NavKey or to choose
REVIEW. Press the center NavKey
• Press the up or down NavKey or to scroll to the desired entry, or use
the alphabetical search to find the number. Press the center NavKey
.
.
• The screen displays EDIT NUMBER. Use the dial pad to enter the
number.
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20
Advanced operation
DIRECTORY
EDIT NAME
• Press MUTE/REMOVE to backspace, or press and hold
REDIAL/PAUSE for at least three seconds to insert a pause. Press the
center NavKey
.
Jack\
• The screen displays EDIT NAME. Use the dial pad (see the
Chart of characters on page 19) to enter the name.
• Press MUTE/REMOVE to backspace, or press # to insert a space.
Press the center NavKey
to confirm.
Delete a directory entry
• Press
center NavKey
choose REVIEW. Press the center NavKey
Press the up or down NavKey or to scroll to the desired entry, or
use the alphabetical search to find the number.
to enter the directory, or when in the directory menu, press the
twice then press the up or down NavKey or to
.
•
• Press MUTE/REMOVE to delete the entry, there will be a confirmation
tone.
21
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Advanced operation
Call log
•
Due to regional
service differences,
caller ID information
may not be
available for every
incoming call. In
addition, the callers
may intentionally
block their name
and/or telephone
number.
If you subscribe to caller ID service, information about each caller will be
displayed after the first or second ring.
• The call log can store up to 50 entries.
• You can review, redial, and copy the entry into the directory.
• Entries are displayed in order from the most recent entry to the oldest
entry.
• When the call log is full, the oldest entry is deleted to make room for
new incoming call information.
• XX MISSED CALL and the NEW icon will be displayed on the handset
screen if there are new call log entries, i.e. missed calls (including missed
call waiting records) and un-reviewed calls.
HANDSET 1
4 MISSED CALLS
4:30PM
CALL LOG EMPTY
CALL LOG
•
•
The time of all
handsets is
automatically set
and updated with
incoming caller ID
information if you
subscribe to this
service.
If the telephone
number of the caller
matches the exact
telephone number
in the directory,
the name of the
entry will be shown,
otherwise, the name
will be shown as
delivered by the
telephone company.
• CALL LOG EMPTY will display on the handset screen if there are no
call log entries.
The call log can be accessed on the handset by pressing CID, or pressing
the center NavKey
then , then press the center NavKey
again.
Review the call log
• When in the call log, press the up or down NavKey
through the handset call log.
• The name, number, date and time of all incoming calls will be displayed
on the handset screen.
• There will be an error tone when the list reaches the top or the end of
the call log.
or
to scroll
CALL LOG
John Smith
555-1212
MAR 2
4:27PM
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22
Advanced operation
Call log
Make CID entries ready to dial
•
•
When saving or
deleting a number
on one handset, it
will automatically
update all other
handsets.
Although the call log entries you receive are 10 digits, (the area plus the 7-digit
number,) in some areas, you may need to dial only the seven digits, or a 1
plus the seven digits, or a 1 plus the area code plus the seven digits. You can
change the number of digits that you dial or store from the call log.
While reviewing the call log, press # repeatedly to display these dialing options
for local and long distance numbers before dialing or saving the telephone
number. See an example at right.
595-5911
1-595-5911
800-595-5911
1-800-595-5911
Only one handset
can review the
directory or call
log at a time. If
another handset
attempts to enter
the call log, it
Dial a call log entry
• When in the call log, press the up or down NavKey
desired entry.
or
to scroll to the
will display NOT
AVAILABLE AT
THIS TIME.
• If necessary, press # repeatedly until you see the correct dialing option.
• Press /FLASH or /SPEAKER to dial the entry.
Save an entry to the directory
• When in the call log, press the up or down NavKey
desired entry.
or
to scroll to the
• If necessary, press # repeatedly until you see the correct dialing option.
• Press the center NavKey to save the entry.
• If the entry has a name and a number, the screen displays SAVED.
• If the entry only has a name or a number, EDIT NAME or EDIT NUMBER
will display on screen. Use the dial pad to enter the name or number, and
SAVED
press the center NavKey
to save the entry.
• If the entry does not have a name and a number, UNABLE TO SAVE will
display on screen.
UNABLE TO SAVE
23
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Advanced operation
Call log
Delete one or all entries
• While in the call log, press the up or down NavKey
the desired entry.
• Press MUTE/REMOVE to delete an entry. Press and hold MUTE/
REMOVE to delete all entries, the screen display DELETE ALL CALLS?
then press the center NavKey , there will be a confirmation tone.
or
to scroll to
DELETE ALL
CALLS?
Handset display screen messages
Display:
Means:
The other party is blocking the name information.
PRIVATE NAME
PRIVATE NUMBER
PRIVATE CALLER
UNKNOWN NAME
UNKNOWN NUMBER
UNKNOWN CALLER
LONG DISTANCE
The other party is blocking the telephone number information.
The other party is blocking the name and number information.
This caller’s name is unavailable.
This caller’s number is unavailable.
No call information is available about this caller.
This is a long distance call.
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24
Advanced operation
Redial list
The telephone stores the five most recently dialed numbers in the redial list.
You can review, redial, or save numbers into the directory.
• When there are already five entries in the redial list, the oldest entry is
deleted to make room for the newest entry.
• Entries are displayed in order from the oldest entry to the most recent
entry.
The redial list can be accessed on the handset by pressing REDIAL/PAUSE
while in idle mode.
Dial from redial
• While in the redial list, press REDIAL, or press the up or down
or
to
scroll to the desired number.
• Press
/FLASH or
/SPEAKER to dial the number.
• To change the number before dialing, press the center NavKey
the number, and use the keypad to change the number.
to select
• Press MUTE/REMOVE to backspace, or press and hold REDIAL/
PAUSE for at least three seconds to insert a pause. Press /FLASH
or /SPEAKER to dial the number.
Delete a redial entry
• When in the redial list, press REDIAL, or press the up or down NavKey
or
to scroll to the number to be deleted.
• Press and hold MUTE/REMOVE to remove the redial entry. There will be
a confirmation tone.
25
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Answering system operation
Message capacity
The answering system can record up to 99 messages, depending on the length of each message.
Individual messages can be up to four minutes in length, but the total maximum recording time is
approximately 15 minutes. Messages will remain available for replay until they are deleted.
Shows the status and number
of messages (see page 34).
Press to skip to the next
message (see page 31).
Press to repeat a message
or press twice to play back
previous messages (see
page 31).
Press to delete current
message playing. When
idle, press and hold to
bring up menu to delete
all old messages (see
page 31).
Press to adjust volume
during playback (see
page 31).
Press to play or stop
messages (see page 31).
Press to record a memo
or an announcement on
the answering system
(see page 32).
Press to turn on or off the
answering system (see
page 27).
Press to play
announcement (see page
30).
Press to set the clock (see
page 27).
Press to listen to setup
menu (see page 28).
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26
Answering system operation
Answering system setup
•
•
Press and hold
/SKIP or
/REPEAT
during setting the
minutes or year by
increments of ten.
Activate the answering system
The answering system must be turned on to answer and record messages.
If the answering system is turned off, the telephone base ANS ON/OFF light
will be off.
• To turn the answering system on or off, press ANS ON/OFF.
Incoming caller ID
data sets the time
and date. You’ll
need to set the
year so the day
of the week can
be determined
from the caller ID
information. The
time will be set
automatically only
if you subscribe to
caller ID service
provided by your
local telephone
company.
Set the clock
Before playing each message, the answering system announces the day
and time the message was received. You should set the day and time before
using the answering system so messages are dated correctly. If the clock
has not been set before you receive messages on your answering system,
it will announce “Time and day not set.” To set the clock:
• Press CLOCK, the system will announce the current clock setting. The
system will then announce “To set the clock, press CLOCK.”
• Press CLOCK again and the system will announce the year.
• Press /SKIP or /REPEAT until the system announces the correct year,
then press CLOCK. The system will announce the hour.
• Press /SKIP or /REPEAT, until the system announces the correct
hour, then press CLOCK. The system will announce the minute.
•
Setting this clock
will not affect the
handset clock (see
page 12), they are
individual settings.
• Press
/SKIP or /REPEAT until the system announces the correct
minutes, then press CLOCK. The system will announce the day.
• Press /SKIP or /REPEAT until the system announces the correct
day, then press CLOCK. The system will announce the new clock setting
and return to idle mode.
27
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Answering system operation
Answering system setup
The answering system uses voice prompts to guide you through the set up
of the answering system. Press /PLAY/STOP at any time to save and exit
the setup menu.
•
When calling
remotely to check
for messages,
selecting toll saver
in number of rings
setting will help to
save long distance
charges because
the answering
system will answer
the incoming call
after two rings
Set number of rings
This feature allows you to select the number of rings before the answering
system answers. You can choose from two, four or six rings or toll saver. With
toll saver active, the answering system answers after two rings when there
are new messages, and after four rings when there are no new messages.
To set the number of rings:
• Press SETUP in idle mode, and the system announces the current number
of rings setting.
• Press /SKIP or /REPEAT until the system announces the desired
setting, then press SETUP to save the setting and go to the next setting
or press /PLAY/STOP to save and return to idle mode.
when there are
new messages.
Set base ringer
This feature allows you to select from three telephone base ringer volume
levels: high, low or off. To set the base ringer:
• Press SETUP in idle mode until the system announces the base ringer
setting.
• Press /SKIP or /REPEAT until the system announces the desired base
ringer volume level, then press SETUP to save the setting and go to the
next setting or press /PLAY/STOP to save and return to idle mode.
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28
Answering system operation
Answering system setup
Set remote access code
•
The answering
system must be
turned on for
the message
alert tone to
function.
A two-digit security code is required to access the answering system
from any touch tone telephone. The factory default code is 19. To set the
remote access code:
• Press SETUP in idle mode until the system announces the remote
access code setting.
• Press /SKIP or /REPEAT to change the remote access code by one,
or press and hold /SKIP or /REPEAT to change by increments of 10.
Press SETUP to save the setting and go to the next setting or press
/PLAY/STOP to save and return to idle mode.
Set message alert tone
This feature programs the system to beep every 10 seconds to alert you
of new messages. The beeping will stop when all new messages have
been reviewed. To set the message alert tone:
• Press SETUP in idle mode until the system announces the message
alert tone setting.
• Press /SKIP or /REPEAT to select between on or off, then press
SETUP to save the setting and go to the next setting or press /PLAY/
STOP to save and return to idle mode.
29
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Answering system operation
Outgoing announcement
The outgoing announcement is the message callers hear when calls are
answered by the answering system.
•
Your
announcement
can be up to
90 seconds in
length.
The telephone is preset with a greeting that answers calls with “Hello, please
leave a message after the tone.” You can use this factory announcement, or
replace it with your own outgoing announcement. While in the ANNC menu,
press ANNC again at any time to exit.
•
When your
Record your announcement
• While in idle mode, press ANNC and the system will announce
“Announcement, press PLAY or press RECORD.”
• Press RECORD and the system announces “Record after the tone, press
STOP when you are done.”
• After the tone, speak towards the microphone at the right front of the
announcement
is deleted, calls
will be answered
with the pre-
programmed
announcement.
If you receive
calls when the
memory is full,
the phone will
ring 10 times,
then answer
and announce
“Please enter
remote access
code.”
Announcements
less than three
seconds will not
be recorded.
•
telephone base from about nine inches away.
• Press /PLAY/STOP when finished.
• The answering system will automatically playback the newly recorded
announcement. Press /PLAY/STOP to stop the playback anytime. Press
/PLAY/STOP to listen to the recorded announcement again. Press
RECORD to record another new announcement again (follow the steps
above). Press ANNC to exit the announcement menu.
Play your announcement
• While in idle mode, press ANNC and the system will announce
“Announcement, press PLAY or press RECORD.”
•
• Press
/PLAY/STOP to play, press
/PLAY/STOP again to stop the
playback.
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30
Answering system operation
Delete your announcement
• While in idle mode, press ANNC and the system will announce “Announcement, press PLAY or
press RECORD.”
•
•
If the system
has less than
five minutes
of recording
time left, the
remaining
• Press DELETE to delete, and the system will announce “Announcement deleted.”
Message playback
• Press /PLAY/STOP to listen to messages. Press /PLAY/STOP to
stop playback.
• If you have new messages waiting, you will hear only the new message
(oldest first). If there are no new messages, the system will play back
all messages (oldest first).
• When playback begins, the total number of messages and the day and
time it was received will be announced.
time will be
announced.
If F is flashing
in the message
window,
memory is full.
You will have
to delete some
messages
before new ones
can be received.
Only old
messages can
be deleted.
Messages can
only be deleted
after they are
played.
New message indication
• The message display counter will flash when there are new answering
system messages.
• If the new message alert tone is turned on, the telephone base will beep
every ten seconds when there are un-reviewed messages.
Options during playback
•
• Press
/
/VOLUME to adjust the speaker volume.
• Press /SKIP to skip to the next message.
• Press /REPEAT to repeat the message currently playing. Press twice
to listen to the previous message.
• Press DELETE to delete the current message. The system will advance
to the next message.
Delete all messages
• When in idle mode, press and hold DELETE to delete all old messages.
• The system will announce “All old messages deleted.”
31
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Answering system operation
Record and play memos
Memos are your own recorded messages used as a reminder for yourself or
other household members who use the same answering system. They are
saved, played back and deleted the same way as incoming messages.
•
•
Memos less than
one second will
not be recorded.
“Memory is
full” will be
announced if you
press RECORD
when the
Record a memo
• While in idle mode, press RECORD. The system announces “Record after
the tone, press STOP when you are done.” After the tone, speak towards
the microphone at the right front of the telephone base from about nine
inches away.
memory is full.
• Press
/PLAY/STOP when you finish recording.
•
Your memo can
be up to four
minutes in length.
Memo playback
• While in idle mode, press
/PLAY/STOP.
• See Options during playback on page 31 for other options.
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32
Answering system operation
Remote access
You can access many features of your answering system remotely from any touch tone telephone.
A two-digit security code is required to access the system and the factory default code is 19; see
page 29 to change it. To access remote access:
•
•
If no key is
pressed after
entering remote
access, any
new messages
will be played
automatically.
Once the new
messages have
been played,
• Dial your telephone number from any touch tone telephone.
• When the system answers and announces the greeting, enter the two-digit security code.
• After hearing a double beep, enter one of the remote commands in the following table.
• Hang up or press 8 to end the call.
Commands in remote standby mode:
Hang up Saves all messages
the system
1
2
Plays all messages
will announce
the help menu
options. If no key
is pressed within
20 seconds, the
remote access call
is automatically
disconnected.
Plays new messages only
3 (twice) Deletes all old messages while no message is currently playing
4
Repeats the currently playing message
Plays help menu
*5
5
Stops
•
If you access the
answering system
remotely when
the memory is
full, the system
will announce
*7
8
Records the outgoing announcement
Disconnects the call
0
Turns answering system on or off
Commands during playback mode:
“Memory is full,
enter your remote
access code from
any touch tone
telephone.”
3
Deletes the message currently playing and announces "Message deleted."
4 (twice) Plays the previous message
6
Skips to the next message
33
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Answering system operation
Message window
The message counter usually displays the total number of memos and incoming messages. See
the list below for explanations of other displays in this counter.
0
No messages.
1-98
Total number of old message(s) recorded.
Total number of new message(s) recorded in idle mode.
Memory is full with total number of messages recorded.
Elapsed time while recording memo or announcement.
Recording time exceeds 99 seconds.
0-98 (flashing)
99 & F (alternating)
1-99 (counting)
99 (flashing)
1-99 (flashing)
1-99
Current message number during new message playback.
Current message number during old message playback.
Current volume level while adjusting.
1-8
10-99
Current remote access code while setting.
Current answering system status (on or off).
Current number of rings while setting.
ON (or) OF
02, 04, 06, tS
--
System is answering a call, or being set the time and date, or being
accessed remotely.
-- (flashing)
System is being programmed or initialized.
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34
Handset display screen messages
The telephone number you have entered is already stored in
the directory.
ALREADY SAVED
There are no call log entries.
CALL LOG EMPTY
Calling another handset.
CALLING HANDSET X
CONNECTING.......
DIRECTORY EMPTY
HANDSET X IS CALLING
The cordless handset is searching for the telephone base.
There are no directory entries.
Other handset is calling.
The handset is on an intercom call.
There is an incoming call.
INTERCOM
INCOMINGCALL
INTERCOM ENDED
LIST FULL
The handset is terminating an intercom call.
The directory is full.
The battery needs to be recharged.
LOW BATTERY
Communication between handset and telephone base is
lost.
NO SIGNAL,CALL ENDED
Connected to the external call during call transfer.
OUTSIDE
The handset locator has been activated or the handset is
being paged.
**PAGING**
Battery power is low. The handset should be placed in the
telephone base or charger.
PLACEIN CHARGER
35
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Handset display screen messages
The ringer is muted temporarily during incoming call.
RINGER MUTE
SAVED
Your setting has been saved.
Destination handset is out of range, or on an external call during
intercom call.
UNABLE TO CALL
TRY AGAIN
You are attempting to save caller ID entry with no name or number.
UNABLE TO SAVE
The battery is not installed or not installed properly in the handset.
-OR -
The battery needs to be replaced.
WARNING
CHECK BATTERY!
-OR -
An incorrect battery has been installed by mistake. Use only the
supplied VTech battery.
There are un-reviewed calls in your call log.
XX MISSED CALLS
MICROPHONE ON
MUTE has been turned off and the person on the other end can
hear you.
A handset on the telephone line is in use.
LINE IN USE
ENDED
You have just ended a call.
There is no telephone line connected.
There are new voice mail message(s).
The handset is in use.
NO LINE
NEW VOICE MAIL
PHONE
The handset speakerphone is in use.
SPEAKER
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36
Handset and base indicators
Handset indicator lights
• On when the handset speakerphone is in use.
Base lights
IN USE
• Flashes when there is an incoming call.
• On when the handset is in use.
VOICEMAIL
• Flashes when you have a new voicemail message (subscription to
voicemail with your local telephone provider is required).
CHARGE
• On when the handset is in the telephone base.
• On when the answering system is on.
ANS ON/OFF
Handset icons
MUTED
• Microphone is muted.
•
Ringer off.
NEW
• New call log entries.
• New voicemail received (a subscription service from your local
telephone company is required).
NEW VOICE MAIL
SPEAKER
• In speakerphone mode.
Battery indicator
• Cycles (low, medium, and full) when handset battery is charging.
• Flashes when a low battery condition is detected.
37
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Battery
After the battery is fully charged, you can expect the following performance:
Operation
Operating time
8 hours
While in use (talking)
While not in use (standby*)
96 hours (4 days)
*Handset is off the telephone base but not in use.
The battery needs charging when:
• A new battery is installed in the handset.
• The telephone beeps when taken off the telephone base.
• Battery indicator on the handset display is flashing.
CAUTION:
To reduce the risk of fire or injury to persons, read and follow these instructions:
1. Use only the battery(ies) provided or their equivalent.
2. Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special
disposal instructions.
3. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or
skin. The electrolyte may be toxic if swallowed.
4. Exercise care in handling battery(ies) in order not to create a short circuit with conductive materials such as rings, bracelets,
and keys. The battery and/or conductor may overheat and cause burns.
5. Charge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and
limitations specified in this manual.
WARNING:
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR ANY TYPE OF MOISTURE.
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38
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).
5. Do not place this product on an unstable table, shelf, stand or other unstable surface.
6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be
blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should
not be placed in any area where proper ventilation is not provided.
7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your
dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.
9. Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk
of fire or electric shock. Never spill liquid of any kind on the product.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or handset other than
specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions, as improper
adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
E. If the product has been dropped and the base and/or handset has been damaged.
F. If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the leak.
15. Only put the handset of your telephone next to your ear when it is in normal talk.
16. This power unit is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or
an under-the-table/cabinet outlet.
SAVE THESE INSTRUCTIONS
39
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Troubleshooting
If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website at
www.vtechphones.com, or call VTech Communications at 1 (800) 595-9511; in Canada, visit our website at www.vtechcanada.
com, or call VTech Telecommunications Canada Ltd. at 1 (800) 267-7377.
Problem
Suggestion
My telephone does not • Make sure the battery is installed and charged correctly (see pages 3 and 38). For optimum
work at all.
daily performance, return the cordless handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall
switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the modular
wall jack.
• Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset and base to synchronize.
• Charge the battery in the cordless handset for at least 16 hours.
• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
a new battery.
• Disconnect the telephone base from the modular jack and plug in a working telephone. If this
telephone does not work, the problem is probably in the wiring or the local service. Call the
local telephone company.
LOW BATTERY is • Place the handset in the telephone base or charger for recharging.
displayed on screen.
• Remove and re-install the battery and use it normally until fully discharged, then recharge the
handset on the telephone base or charger for 16 hours.
• If the above measures do not correct the problem, the battery may need to be replaced.
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40
Troubleshooting
Problem
Suggestion
The battery does not
charge in the handset
or the handset battery
does not accept
• Make sure the handset is placed in the charger correctly. The CHARGE light on the telephone
base or charger should be on.
• Remove the battery from the handset. Then re-install the battery and let it charge for 16
hours.
• If the cordless handset is in the charger or in the telephone base but the CHARGE light is not
charge.
on, refer to The CHARGE light is off in this section.
• It may be necessary to purchase a new battery. Please refer to the Battery section (see page
38) of this user’s manual.
• The telephone might be malfunctioning. Please refer to the Warranty section (see page 50)
of this user’s manual for further instruction.
• Clean the charging contacts on the cordless handset(s) and telephone base each month using
a pencil eraser or a dry non-abrasive fabric.
The CHARGE light is
off.
• Make sure the power adapter and telephone line cords are plugged in correctly and
securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
• The telephone might be malfunctioning. Please refer to the Warranty section (see page 50)
of this user’s manual for further instruction.
The CHARGE Indicator • This is a signal that the battery is very low, completely depleted, or when there is no electrical
on the telephone base
contact between the battery and the telephone base.
is flashing.
• Ensure the connector of the battery is securely plugged into the handset and place the handset
in the telephone base for charging.
41
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Troubleshooting
Problem
Suggestion
There is no dial tone.
• First, try all the above suggestions.
• Move the cordless handset closer to the telephone base. It might be out of range.
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
• Disconnect the telephone base from the telephone jack and connect a different telephone.
If there is no dial tone on the telephone either, the problem is in your wiring or local service.
Contact your local telephone company.
The telephone does not • Make sure the ringer is on. (See page 10 for handset and page 28 for telephone base).
ring when there is an
incoming call.
• Make sure the telephone line cord and power adapter are plugged in properly (see page 2).
The cordless handset may be too far from the telephone base. Move it closer to the telephone base.
•
• There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Try unplugging some of them.
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact the local telephone company (charges may apply).
• Other electronic products can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
•
Test a working telephone at the telephone jack. If another telephone has the same problem, the
problem is in the telephone jack. Contact your local telephone company (charges may apply).
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
• Re-install the battery and place the cordless handset in the telephone base.
• Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute
for this to take place.
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42
Troubleshooting
Problem
Suggestion
I cannot dial out.
• First, try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second
or two to synchronize with the telephone before producing a dial tone. Wait an extra second
before dialing.
• Make sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the service
in your area. Refer to the Dial type section of this user’s manual (page 12) to set the dial
mode.
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact your local telephone company (charges may apply).
• Eliminate any background noise. Noise from a television, radio, or other appliances may cause
the telephone to not dial out properly. If you cannot eliminate the background noise, first try
muting the cordless handset before dialing, or dialing from another room in your home with
less background noise.
My cordless handset
beeps five times and
is not performing
normally.
• Make sure the power cord is securely plugged into the telephone base. Plug the unit into a
different working electrical outlet not controlled by a wall switch.
• Move the cordless handset closer to the telephone base. It may be out of range.
• Reset the telephone base by unplugging the unit’s electrical power. Wait for 15 seconds and
plug it back in again. Allow up to one minute for the cordless handset and the telephone base
to synchronize.
• Other electronic products can cause interference to your cordless telephone. Try installing
your telephone as far away from these electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones.
43
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Troubleshooting
Problem
Suggestion
There is noise
or interference
during a telephone
conversation.
• The handset may be out of range. Move it closer to the telephone base.
• Appliances or other cordless telephones plugged into the same circuit as the telephone base
can cause interference. Try moving the appliance or telephone base to another outlet.
• Other electronic products can cause interference to your cordless telephone. Try installing
your telephone as far away as possible from the following electronic devices: wireless routers,
radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen appliances, wireless routers, and
other cordless telephones.
• Microwave ovens operate on the same frequency as your telephone. It is normal to experience
static on your telephone while the microwave oven is operating. Do not install this telephone
in the same outlet or near a microwave oven.
My calls fade out or
cut in and out when I
am using the cordless
handset.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location. If this solves the problem, re-locate your
telephone or modem farther apart from each other, or use a different surge protector.
• The layout of your home or office might be limiting the operating range. Trying moving the
telephone base to another location, preferably a higher location for better reception.
• Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls
are still not clear, the problem is probably in the wiring or local service. Contact your local
service company (charges may apply).
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact the local telephone company (charges may apply).
• Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack
that has a telephone connected to it. Contact your DSL service provider for filter information.
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44
Troubleshooting
Problem
Suggestion
I hear other calls when • Disconnect the telephone base from the telephone jack. Plug in a different telephone. If you
using the telephone.
still hear other calls, the problem is probably in the wiring or local service. Call your local
telephone company.
I hear noise in the • Make sure the telephone line cord is plugged in securely.
cordless handset, and
none of the keys or
buttons work.
MycallerIDfeaturesare • Caller ID is a subscription service. You must subscribe to this service from your local telephone
not working properly.
company for this feature to work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment which are compatible
with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
The system does not • Make sure you subscribe to caller ID with call waiting features services provided by the local
receive caller ID or
the system does not
display caller ID during
call waiting.
telephone company.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment which are compatible
with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
45
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Troubleshooting
Problem
Suggestion
Caller ID entries
do not match the
numbers I need to
dial.
• Although the call log entries you receive are 10 digits, (the area plus the 7-digit number,) in
some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1
plus the area code plus the seven digits. You can change the number of digits that you dial or
store from the call log. While reviewing the call log, press # repeatedly to display these dialing
options for local and long distance numbers before dialing or saving the telephone number.
CONNECTING... is • De-register all handsets and then register the handsets again (only one handset can be
registered at a time).
To de-register all handsets:
1. Press and hold FIND HANDSET on the main telephone base for four seconds.
2. When the IN USE light starts to flash, release the FIND HANDSET button.
3. Press and release FIND HANDSET again. The IN USE light will turn off and in a few seconds,
shown in the handset
display window. Why
don’t I get a dial tone
when I try to use this
telephone?
all handsets will be de-registered.
4. All handsets will show NOT REGISTERED.
To register a handset (register one handset at a time):
1. Place the handset in the telephone base or a charger that is connected to a power outlet. If
PRESS FIND HNDST 4 SEC ON BASE does not appear on the screen after a few seconds,
lift up the handset and place it in the telephone base or charger again.
2. On the telephone base, press and hold FIND HANDSET for four seconds. Release
FIND HANDSET once the IN USE light comes on.
After a while, the handset will emit a series of tones. The newly registered handset will be
assigned the lowest handset number not previously assigned to another system handset when
successfully registered. Repeat steps 1 and 2 if the handset is not successfully registered to
the telephone base within two minutes.
Repeat the registration procedure for each system handset.
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46
Troubleshooting
Problem
Suggestion
The answering system • Make sure the answering system is on. When the answering system is on, the red light on the
does not answer after
the correct number of
rings.
ANSWER ON/OFF key should be lit.
• If Toll Saver is activated, the number of rings changes to two when there are new messages
waiting (see page 28).
• If the memory is full or if the answering system is off, the system will answer after ten rings.
• In some cases, the answering system be affected by the ringing system used by the local
telephone company.
The announcement
message is not clear.
• When recording the announcement, make sure you speak in a normal tone of voice about nine
inches from the telephone base.
• Make sure there is no background noise (television, music, traffic, etc.) when recording.
The answering system • Make sure the answering system is on.
does not record
message.
The messages on the • If a caller leaves a very long message, part of it may be lost when the system disconnects the
answering system are
incomplete.
call after 90 seconds.
• If the memory on the system becomes full during a message, the system stops recording and
disconnects the call.
• If the caller’s voice is very soft, the system may stop recording and disconnect the call.
The messages on
the system are very
difficult to hear.
• Press VOL
volume.
/
on the side of the handset or on the telephone base to increase the speaker
47
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Troubleshooting
Problem
Suggestion
The answering system • Make sure your remote access code is correct (see page 29).
does not respond to
remote commands.
• Make sure you are calling from a touch-tone telephone. When dialing a number, you should
hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the
answering system.
• The answering system may not detect the remote access code when your announcement is
playing. Wait until the announcement is over before entering the code.
• There may be interference on the telephone line you are using. Press the dial pad keys firmly
when dialing.
Common cure for
electronic equipment.
• If the unit is not responding normally, trying putting the cordless handset in the telephone base
or the charger. If it does not seem to respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery on the cordless handset.
• Wait a few minutes before connecting power to the telephone base.
• Re-install the battery and place the cordless handset into the telephone base or charger.
• Wait for the cordless handset to synchronize its connection with the telephone base. Allow up
to one minute for this to take place.
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48
Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a
certain distance ----which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office.
When the handset is out of range, the handset will display Searching. The user can access the handset directory, and certain parts of the menu system, i.e. handset setting and registration, but not
the time setting and base setting. Not possible will be displayed if access is tried.
If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not connect well when you press TALK/FLASH. Move closer to the telephone base, then press
TALK/FLASH to answer the call.
If the handset moves out of range during a telephone conversation, there might be interference.
To improve reception, move closer to the base.
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electric appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or
cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If your telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UN-
PLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.
49
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About cordless telephones
•
Privacy: the same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the base and the cordless handset by radio waves, so
there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think
of cordless telephone conversations as being as private as those on corded telephones.
•
•
Electrical Power: The telephone base of this cordless telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot
be made from the cordless handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted.
Potential TV Interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To minimize or prevent such interference, do not place
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone father away from the TV or VCR will often reduce or
eliminate the interference. (Applies to 25 channel cordless telephones only).
•
Rechargeable Battery(ies): This product contains either Nickel-Cadmium or Nickel-Metal Hydride rechargeable battery(ies). Exercise care in handling battery(ies) in order not to short the
battery with conducting material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery
charger.
•
Nickel-Metal Hydride Rechargeable Battery(ies): Dispose of these battery(ies) in a safe manner. Do not burn or puncture. Like other battery(ies) of this type, if burned or punctured, they
could release caustic material which could cause injury.
Warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”)
are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we
may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective
parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return repaired or replacement Products to you in working condition.
You should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty,
this limited warranty also applies to repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining
on the original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other
liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
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50
Warranty
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited
to Products used for rental purposes); or
7. Product returned without valid proof of purchase (see item 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
How do you get warranty service?
To obtain warranty service in the United States of America, please call 1-800-595-9511; In Canada, please dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual
- a check of the Product controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of
the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty to you, transportation, delivery or handling charges prepaid. VTech assumes
no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will
notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are
not covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and
2. Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other Limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties
for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to
this limited warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from
date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any
indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute
equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
51
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FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured
when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to
the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user.
The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches)
or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The
label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to
your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements
adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also
compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called.
The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas,
the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of
this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified
installer.
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52
FCC, ACTA and IC regulations
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be
made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is
required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct
the problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your telephone company may make changes in its
facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify you if such changes
are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or
test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including
interference that may cause undesired operation.
The term ‘’IC: ‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a
telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices
does not exceed five.
This product meets the applicable Industry Canada technical specifications.
The RBRC® Seal
The RBRC® Seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry
program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and
Canada.
The RBRC® program provides a convenient alternative to placing used nickel-metal-hydride batteries into the trash or municipal
waste,which may be illegal in your area.
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the RBRC® program
or at authorized VTech product service centers. Please call 1-800-8-BATTERYTM for information on Ni-MH battery recycling and
disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and
conserving natural resources.
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.
53
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Technical specifications
Frequency control
Crystal controlled
PLL synthesizer
Transmit frequency
Telephone base: 5725-5850 MHz
Handset: 2400-2483.5 MHz
Receive frequency
Telephone base: 2400-2483.5 MHz
Handset: 5725-5850 MHz
Channels
95
Nominal effective range
Maximum power allowed by FCC and IC. Actual operating range may vary according
to environmental conditions at the time of use.
Size
Handset: 158.7mm X 52.7mm X 41.3mm
Telephone base: 128.4mm X 174.6mm X 77.5mm
Weight
Handset: 145.0 grams (including battery)
Telephone base: 423.8 grams
Power requirements
Handset: 3 cells AAA 3.6V @ 600mAh NiMH battery
Telephone base: DC 9V @ 600mA
Charger: DC 9V @ 200mA
Memory
Directory: 50 memory locations; up to 32 digits, 16 characters per location
Call log: 50 memory locations
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54
Index
A
F
H
D
Dial from call log 23
Dial long distance numbers
from call log 23
B
I
Dialing options 23
C
K
E
L
55
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Index
M
R
T
Make CID entries ready to dial 23
The RBRC® Seal 53
V
N
S
O
W
P
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VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon
Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.
Copyright ©2007 for VTECH TELECOMMUNICATIONS LTD.
Printed in China.
91-001070-060-100
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User’s manual
Model: i6789/i6790
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