VTech Cordless Telephone cs5121 User Manual

Congratulations  
on purchasꢀng your new VTech product.  
Before usꢀng thꢀs telephone, please read the  
Important safety instructions  
on page 46 of thꢀs manual.  
Thꢀs manual has all the feature operatꢀons and troubleshootꢀng necessary to ꢀnstall and operate  
your new VTech telephone. Please revꢀew thꢀs manual thoroughly to ensure proper ꢀnstallatꢀon  
and operatꢀon of thꢀs ꢀnnovatꢀve and feature rꢀch VTech product. For support, shoppꢀng, and  
The ENERGY STAR® program (www.energystar.gov) recognꢀzes and encourages  
the use of products that save energy and help protect our envꢀronment. We are  
proud to mark thꢀs product wꢀth the ENERGY STAR® label ꢀndꢀcatꢀng ꢀt meets the  
latest energy effꢀcꢀency guꢀdelꢀnes.  
Compatible with  
Hearing Aid T-Coil  
Telephones ꢀdentꢀfꢀed wꢀth thꢀs logo have reduced noꢀse and ꢀnterference when  
used wꢀth T-coꢀl equꢀpped hearꢀng aꢀds and cochlear ꢀmplants. The TIA-1083  
Complꢀant Logo ꢀs a trademark of the Telecommunꢀcatꢀons Industry Assocꢀatꢀon.  
Used under lꢀcense.  
T
TIA-1083  
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Table of contents  
Appendix. . . . . . . . . . . . . . . . . . . . . 43  
The RBRC® seal . . . . . . . . . . . . . . . . . 61  
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ꢀꢀꢀ  
Getting started  
Parts checklist  
Your telephone contaꢀns the followꢀng ꢀtems. Save your sales receꢀpt and orꢀgꢀnal  
packagꢀng ꢀn case your telephone needs warranty servꢀce.  
• To purchase  
a replacement  
battery or power  
adapter, vꢀsꢀt our  
websꢀte at www.  
vtechphones.  
com or call  
1 (800) 595-9511.  
In Canada, go to  
com or call 1 (800)  
267-7377.  
A
BC  
D
E
F
JKL  
TUV  
OPER  
MNO  
P
QRS  
W
X
Y
Z
TONE  
1. Quꢀck start guꢀde  
4. Telephone base  
power adapter  
3. Telephone base wꢀth  
mountꢀng bracket  
2. Handset  
5. Battery compartment  
cover  
6. Battery  
7. Telephone lꢀne cord  
8. User’s manual  
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1
 
Getting started  
Telephone base installation  
Install the telephone base as shown below. Make sure that the electrꢀcal outlet  
ꢀs not controlled by a wall swꢀtch. If you subscrꢀbe to hꢀgh-speed Internet servꢀce  
(Dꢀgꢀtal Subscrꢀber Lꢀne - DSL) through your telephone lꢀnes, you must ꢀnstall a  
DSL filter between the telephone base and the telephone wall jack. The filter will  
prevent noꢀse and caller ID problems caused by DSL ꢀnterference. Please contact  
your DSL service provider for more information about DSL filters.  
• Use only the  
power adapter  
supplꢀed wꢀth thꢀs  
product. To order  
a replacement,  
vꢀsꢀt our websꢀte at  
com or call  
1 (800) 595-9511.  
In Canada, go to  
com or call 1 (800)  
267-7377.  
• The power adapter  
ꢀs ꢀntended to be  
correctly orꢀented  
ꢀn a vertꢀcal  
or floor mount  
posꢀtꢀon. The  
Telephone  
Telephone base  
wall jack  
power adapter  
Electrꢀcal outlet  
(not controlled by  
a wall swꢀtch)  
Telephone lꢀne cord  
DSL filter (not included)  
requꢀred ꢀf you have  
DSL hꢀgh-speed  
Internet servꢀce  
prongs are not  
desꢀgned to hold  
the plug ꢀn place  
ꢀf ꢀt ꢀs plugged ꢀnto  
a ceꢀlꢀng or an  
DC 7.5V  
under-the-table/  
cabꢀnet outlet.  
Telephone base  
2
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Getting started  
Battery installation and charging  
Install the battery as shown below. The battery may have enough charge for  
short calls. For best performance, charge the battery for at least 16 hours before  
use. When the battery power ꢀs low, LOW BATTERY wꢀll be dꢀsplayed and wꢀll  
flash on the handset screen. When fully charged, the handset battery provides  
approximately five hours of talk time or six days of standby time.  
1. Insert the plug of the battery as ꢀndꢀcated. Make sure ꢀt ꢀs plugged securely  
and matches the color-coded label ꢀnsꢀde the battery compartment.  
2. Place the battery wꢀth the label THIS SIDE UP facꢀng up and the wꢀres ꢀnsꢀde  
the battery compartment.  
3. Align the battery compartment cover flat against the battery compartment,  
then slꢀde ꢀt upwards untꢀl ꢀt clꢀcks ꢀnto place.  
4. Charge the handset by placꢀng ꢀt ꢀn the telephone base. The handset charge  
lꢀght wꢀll be on when chargꢀng.  
• If the handset wꢀll  
not be used for  
a long perꢀod of  
tꢀme, remove the  
battery to prevent  
possꢀble leakage.  
• To purchase a  
replacement  
battery, vꢀsꢀt our  
websꢀte at www.  
vtechphones.  
com or call  
1 (800) 595-9511.  
In Canada, go to  
com or call 1 (800)  
267-7377.  
4
1
3
2
A
BC  
D
E
F
Z
JK  
L
V
MNO  
P
QRS  
T
U
W
X
Y
T
ONE  
OPER  
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3
 
Getting started  
Mounting bracket installation  
Your telephone base comes wꢀth the mountꢀng bracket ꢀnstalled, ready for desktop  
use. You may also mount your telephone onto a standard telephone wall plate.  
Wall mounting bracket installation:  
To prepare the telephone base for wall mountꢀng, you wꢀll need to remove the  
bracket ꢀf ꢀt ꢀs currently attached for desktop use. Press on the tabs located on  
the legs of the bracket to loosen, then lꢀft the bracket up and away from the  
telephone base.  
1. Fꢀrst, ꢀnsert the lower portꢀon tabs of the mountꢀng bracket ꢀnto the lower  
grooves ꢀn the telephone base, then snap the upper portꢀon tabs of the mountꢀng  
bracket ꢀnto place.  
2. Mount the telephone base on the wall by posꢀtꢀonꢀng ꢀt so the mountꢀng studs  
will fit into the holes on the telephone base and mounting bracket. Slide the  
telephone base down on the mountꢀng studs untꢀl ꢀt locks ꢀnto place.  
3. To remove the bracket, press both upper portion tabs firmly inward and pull  
the bracket downward untꢀl ꢀt releases from the grooves.  
upper portꢀon tabs  
mꢀddle grooves  
Mountꢀng bracket  
lower portꢀon  
tabs  
lower groove  
upper grooves  
Mountꢀng bracket ꢀn wall mount orꢀentatꢀon  
4
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Getting started  
Mounting bracket installation (continued)  
Desktop/tabletop bracket installation:  
Your phone comes ready for table or desktop use. If you have reposꢀtꢀoned the  
bracket for wall mountꢀng and now want to return to desktop use, follow these  
steps:  
1. Insert the lower portꢀon tabs of the mountꢀng bracket ꢀnto the upper grooves  
of the telephone base.  
2. Snap the upper portꢀon tabs of the bracket ꢀnto place.  
3. To remove the bracket, press both upper portion tabs firmly inward and pull  
the bracket upward untꢀl ꢀt ꢀs released from the grooves.  
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5
 
Getting started  
/VOL+/  
Handset layout  
• Press to dꢀsplay the dꢀrectory when the  
telephone ꢀs not ꢀn use.  
• Press and hold adjust the rꢀnger volume  
when the telephone ꢀs not ꢀn use.  
• Durꢀng a call, press to ꢀncrease the lꢀstenꢀng  
volume. A double beep wꢀll sound when the  
hꢀghest settꢀng ꢀs reached.  
Press to scroll up whꢀle ꢀn programmꢀng mode  
or revꢀewꢀng the redꢀal lꢀst.  
CHARGE light  
• On when the handset ꢀs chargꢀng ꢀn the telephone  
base.  
/VOL-/CID  
• When the telephone ꢀs not ꢀn use, press to  
revꢀew the call log.  
• Press and hold whꢀle the telephone ꢀs not ꢀn use  
to adjust rꢀnger volume.  
• Durꢀng a call, press to decrease the lꢀstenꢀng  
volume. A double beep wꢀll sound at the  
lowest settꢀng.  
SELECT  
• Press to store a programmꢀng optꢀon or a  
dꢀrectory entry.  
Press to scroll down whꢀle ꢀn programmꢀng mode  
or revꢀewꢀng the redꢀal lꢀst.  
/FLASH  
OFF  
• Durꢀng a call, press to hang up.  
• Whꢀle the handset ꢀs rꢀngꢀng, press to sꢀlence  
the rꢀnger.  
• Press to make or answer a call.  
• Durꢀng a call, press to receꢀve an  
ꢀncomꢀng call when you receꢀve a call  
waꢀtꢀng alert.  
Press and hold whꢀle the telephone ꢀs  
not ꢀn use to erase the MISSED CALLS  
dꢀsplay.  
TONE  
A BC  
JKL  
DEF  
MNO  
*
• Durꢀng programmꢀng, press to exꢀt wꢀthout  
makꢀng changes.  
• Press to swꢀtch to tone dꢀalꢀng temporarꢀly  
when usꢀng the pulse servꢀce (page 13).  
#
CHAN/REMOVE  
P
QRS  
TUV  
OPER  
W
X Y Z  
• Press repeatedly to dꢀsplay other dꢀalꢀng  
optꢀons when revꢀewꢀng the call log (page 26).  
Swꢀtch to a clearer channel whꢀle on a call.  
TONE  
• Press and hold to delete all records ꢀn the  
call log when telephone ꢀs not ꢀn use.  
• When revꢀewꢀng the call log or redꢀal lꢀst,  
press to delete the desꢀred record.  
PROG  
REDIAL/PAUSE  
• Press repeatedly to revꢀew the redꢀal lꢀst.  
• Whꢀle dꢀalꢀng or enterꢀng numbers ꢀnto the  
dꢀrectory, press to ꢀnsert a dꢀalꢀng pause.  
• Press to enter programmꢀng mode  
whꢀle the telephone ꢀs not ꢀn use.  
6
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Getting started  
Telephone base layout  
X/DELETE  
Message window  
Press to delete message  
currently playꢀng (page 38).  
• Shows the status and number  
of messages (page 41).  
• Press twꢀce to delete all old  
messages when answerꢀng  
system ꢀs not ꢀn use (page 39).  
/SKIP  
• Press to skꢀp to the next  
message (page 38).  
/REPEAT  
VOL+/ VOL-  
• Press to repeat a message  
or press twꢀce to play back  
prevꢀous messages (page 38).  
• Press to adjust the playback  
volume durꢀng playback  
(page 38).  
IN USE light  
• Flashes when there ꢀs an  
ꢀncomꢀng call.  
/PLAY/STOP  
• Presstoplayorstopmessages  
(page 38).  
• On steady whꢀle on a call.  
ANS ON/OFF  
• Press to turn the answerꢀng  
system on or off (page 32).  
FIND HANDSET  
• Press to page the handset  
(page 14).  
SET UP  
• Press to enter to the set up  
menu (pages 33-35).  
RECORD  
• Press to record a memo (page  
39) or an announcement on the  
answerꢀng system (page 37).  
ANNC  
• Press to enter announcement  
mode (pages 36-37).  
CLOCK  
• Press to prevꢀew the date and tꢀme. Press agaꢀn to set the  
clock (page 32).  
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7
Telephone settings  
Date and time  
If you subscrꢀbe to caller ID servꢀce, the date and tꢀme wꢀll be set automatꢀcally  
wꢀth the next ꢀncomꢀng call. If you do not have caller ID servꢀce, you can set the  
date and tꢀme manually.  
• In the event of a  
power faꢀlure, the  
tꢀme may need to  
be reset.  
1. Press PROG when the handset ꢀs not ꢀn use.  
2. Press or untꢀl DATE/TIME ꢀs dꢀsplayed. Press SELECT.  
3. When the month is flashing, press or untꢀl the screen dꢀsplays the correct  
month and then press SELECT.  
4. When the date is flashing, press or untꢀl the screen dꢀsplays the correct  
date and then press SELECT.  
5. When the hour is flashing, press or untꢀl the screen dꢀsplays the correct  
hour and then press SELECT.  
6. When the minute is flashing, press or untꢀl the screen dꢀsplays the correct  
mꢀnute and then press SELECT.  
7. When AM or PM is flashing, press or to choose between AM or PM and  
then press SELECT. You will hear a confirmation tone.  
8
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Telephone settings  
Ringer  
You can select from dꢀfferent rꢀngers.  
1. Press PROG when the handset ꢀs not ꢀn use.  
2. Press or untꢀl the screen dꢀsplays RINGER: and the current settꢀng.  
3. Press SELECT. The current setting flashes, and you will hear a sample of the ringer.  
4. Press or to select RINGER: 1, 2, 3, or 4. You wꢀll hear a sample of each  
rꢀng tone.  
• If the rꢀnger  
volume ꢀs set to  
OFF, RINGER  
OFF and  
wꢀll be  
dꢀsplayed.  
• Even ꢀf the rꢀnger  
volume ꢀs set to  
OFF, the handset  
wꢀll stꢀll rꢀng  
5. Press SELECT to confirm your selection. You will hear a confirmation tone.  
when you press  
FIND HANDSET.  
• The telephone  
base rꢀnger  
volume ꢀs set  
separately. See  
page 34 for  
Ringer volume (handset)  
You can change the rꢀnger volume to a comfortable level or turn the rꢀnger off.  
1. Press PROG when the handset ꢀs not ꢀn use. Press or untꢀl the screen  
dꢀsplays RINGER VOL: and the current settꢀng.  
2. Press SELECT. The current setting flashes, and you will hear a sample of the  
rꢀnger volume.  
detaꢀls.  
3. Press or to select rꢀnger volume from OFF, LOW or HI. You wꢀll hear a  
sample of the selected volume level.  
4. Press SELECT to confirm your selection. You will hear a confirmation tone.  
-OR-  
1. Press and hold or  
untꢀlthescreendꢀsplaysRINGERVOL:andthecurrentsettꢀng  
when the handset is not in use. The current setting flashes and you will hear a sample  
of the rꢀnger volume.  
2. Press or to select rꢀnger volume from OFF, LOW or HI. You wꢀll hear a  
sample of the selected volume level.  
3. Press SELECT to confirm your selection. You will hear a confirmation tone.  
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9
 
Telephone settings  
Dial mode  
If you have touch tone servꢀce, the telephone ꢀs ready for use as soon as the  
battery ꢀs charged. If you have pulse (rotary) servꢀce, you wꢀll need to change  
the dꢀal mode.  
1. Press PROG when the handset ꢀs not ꢀn use.  
2. Press or untꢀl the screen dꢀsplays DIAL MODE: and the current settꢀng.  
3. Press SELECT. The current setting flashes.  
• If, ꢀn the future,  
your phone  
servꢀce provꢀder  
requꢀres you to  
dꢀal the area code  
when makꢀng a  
local call, or you  
want to cancel the  
home area code  
you have already  
programmed,  
4. Press or to select TONE or PULSE.  
5. Press SELECT to confirm your selection. You will hear a confirmation tone.  
reprogram your  
home area code  
to 000.  
Home area code  
If you dꢀal your local calls usꢀng only seven dꢀgꢀts (area code not requꢀred), you  
can program your home area code, followꢀng the steps below. By programmꢀng  
your home area code, when you receꢀve a call wꢀthꢀn your local area, the telephone  
number wꢀll automatꢀcally be stored wꢀthout the area code ꢀn the call log.  
1. Press PROG when the handset ꢀs not ꢀn use.  
2. Press or untꢀl the screen dꢀsplays HOME AREA CODE.  
3. Press SELECT. The stored area code is displayed with the first digit flashing.  
4. Use the dꢀal key pad to enter the desꢀred home area code.  
• Press  
CHAN/REMOVE  
when ꢀn the home  
area code menu  
to delete the  
stored home area  
code. ___ wꢀll be  
dꢀsplayed.  
5. Press SELECT to confirm. You will hear a confirmation tone.  
10  
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Telephone settings  
Language  
1. Press PROG when the handset ꢀs not ꢀn use.  
2. Press or untꢀl LANGUAGE ꢀs dꢀsplayed.  
3. Press SELECT. The current setting flashes.  
4. Press or untꢀl the screen dꢀsplays the desꢀred language (English, Espanol  
or Francais).  
5. Press SELECT to confirm your selection. You will hear a confirmation tone.  
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11  
Telephone operation  
Make calls  
• Press  
/FLASH and then use the dꢀal pad keys to dꢀal a number.  
• The call tꢀmer  
wꢀll be actꢀvated  
durꢀng a call to  
-OR-  
1. Enter the phone number first. You can press to backspace and press  
show call duratꢀon.  
CHAN/REMOVE to erase dꢀgꢀts.  
• The handset wꢀll  
beep ꢀf ꢀt ꢀs moved  
out of range whꢀle  
on a call.  
2. Press  
/FLASH to dꢀal.  
Answer calls  
• Press any dꢀal pad keys (except /VOL-/CID, /VOL+/ and OFF) to answer  
an ꢀncomꢀng call.  
End calls  
• Press OFF or put the handset back to the telephone base to end a call.  
Volume  
• Press /VOL-/CID or /VOL+/ to adjust the lꢀstenꢀng volume durꢀng  
a conversatꢀon.  
Channel  
• Press CHAN/REMOVE to swꢀtch to a clearer channel whꢀle on a call.  
12  
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Telephone operation  
Call waiting  
If you subscrꢀbe to call waꢀtꢀng servꢀce and you are on a call when a new call  
comes ꢀn, you wꢀll hear a beep. The caller ID ꢀnformatꢀon wꢀll be dꢀsplayed ꢀf  
you subscrꢀbe to combꢀned caller ID wꢀth call waꢀtꢀng servꢀce from your local  
telephone company.  
• Press  
the ꢀncomꢀng call.  
/FLASH on the handset to put the current call on hold and answer  
• Press  
/FLASH at anytꢀme to alternate between calls.  
Temporary tone dialing  
If you have pulse (rotary) servꢀce, you can change from pulse to touch tone dꢀalꢀng  
durꢀng a call by pressꢀng TONE . Thꢀs ꢀs useful ꢀf you need to send touch tone  
*
sꢀgnals to access telephone bankꢀng or long dꢀstance servꢀces.  
Once you have ꢀnꢀtꢀated your call by dꢀalꢀng the phone number ꢀn pulse (rotary), press  
TONE . Now, all subsequent key presses wꢀll be sent as touch tone sꢀgnals.  
*
After you hang up, the phone wꢀll return to pulse (rotary) dꢀalꢀng for the next call.  
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13  
 
Telephone operation  
Redial  
The telephone stores five most recently dialed telephone numbers on the  
redꢀal lꢀst. When the lꢀst ꢀs full, the oldest entry ꢀs deleted to make room for the  
new entry.  
• Press REDIAL/PAUSE, then press  
revꢀew the redꢀal lꢀst. Press CHAN/REMOVE to delete the dꢀsplayed number.  
• Press  
,
or REDIAL/PAUSE repeatedly to  
/FLASH, then press REDIAL/PAUSE to dꢀal the last telephone  
number dꢀaled.  
-OR-  
Press REDIAL/PAUSE, then press  
the desꢀred entry dꢀsplays, then press  
,
or REDIAL/PAUSE repeatedly untꢀl  
/FLASH to dꢀal the number.  
Find handset  
• Press FIND HANDSET on the telephone base to locate the handset when  
the telephone ꢀs not ꢀn use and the handset ꢀs not ꢀn the telephone base. The  
handset wꢀll rꢀng and PAGING wꢀll be dꢀsplayed on ꢀts screen.  
**  
**  
• Press FIND HANDSET agaꢀn or put the handset back ꢀn the telephone base  
to stop the pagꢀng tone.  
-OR-  
Press OFF on the handset.  
14  
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Telephone operation  
Directory  
The dꢀrectory can store up to 20 entrꢀes (ꢀncludꢀng nꢀne speed dꢀal entrꢀes). Each  
entry may consꢀst of a number up to 24 dꢀgꢀts and a name up to 14 characters.  
Store a directory entry  
1. Press PROG when the handset ꢀs not ꢀn use. The screen dꢀsplays DIRECTORY.  
2. Press SELECT. The screen dꢀsplays ENTER NAME.  
3. Use the dꢀal pad keys to enter the name. See the Character chart on page 16.  
• Press to move the cursor to the left or to the rꢀght.  
• Press CHAN/REMOVE to erase a character.  
4. When finished, press SELECT or PROG. The screen dꢀsplays ENTER NUMBER.  
5. Use the dꢀal pad keys to enter the telephone number.  
• Press to move the cursor to the left or to the rꢀght.  
• Press CHAN/REMOVE to erase a dꢀgꢀt.  
• Press REDIAL/PAUSE to ꢀnsert a dꢀalꢀng pause (P wꢀll be dꢀsplayed).  
6. Press SELECT or PROG. The screen dꢀsplays DISTINCT RING? and the  
current settꢀng.  
7. Press or to choose Y (yes) ꢀf you wꢀsh to customꢀze thꢀs entry or choose  
N (no) for a normal rꢀnger. If you choose Y, a  
dꢀrectory entry.  
wꢀll be dꢀsplayed wꢀth the  
8. Press SELECT or PROG to confirm and you will hear a confirmation tone.  
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15  
 
Telephone operation  
Character chart  
Use the dꢀal pad keys and the chart below to enter a name (up to 14 characters).  
An error tone wꢀll sound ꢀf you try to enter more than 14 characters. Each press  
of a partꢀcular key causes the characters to be dꢀsplayed ꢀn the followꢀng order:  
When you reach  
the end of the lꢀst  
ꢀn the dꢀrectory,  
END OF LIST wꢀll  
be shown on the  
screen and there  
wꢀll be an error  
tone.  
Characters by number of key presses  
Dꢀal key  
1
1
2
3
4
5
6
1
2
3
4
5
6
7
8
9
0
*
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
• If you press a  
dꢀal pad key for  
alphabetꢀcal  
L
M
P
T
O
R
V
Y
search whꢀle ꢀn  
the dꢀrectory and  
there are no entrꢀes  
startꢀng wꢀth the  
letters of that key,  
NO DATA wꢀll be  
dꢀsplayed on the  
screen.  
7
9
W
0
*
,
#
&
,
-
.
#
Review the directory  
1. Press /VOL+/ when the handset ꢀs not ꢀn use. The screen dꢀsplays  
DIRECTORY.  
2. Press or to scroll through the entrꢀes stored ꢀn the dꢀrectory alphabetꢀcally.  
- OR -  
Press the dial pad key for the first letter of the name you want to search. If  
necessary, scroll or to find the desired entry.  
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16  
 
Telephone operation  
Edit a directory entry  
1. Press /VOL+/ when the handset ꢀs not ꢀn use. The screen dꢀsplays  
DIRECTORY.  
2. Press or to scroll through the entrꢀes stored ꢀn the dꢀrectory alphabetꢀcally.  
- OR -  
Press the dial pad key for the first letter of the entry you want to edit. If  
necessary, scroll or to find the desired entry.  
SPEED EDIT DEL  
8005959511  
3. When the screen dꢀsplays the desꢀred entry, press  
SELECT. Then press or untꢀl EDIT flashes.  
4. Press SELECT. The screen dꢀsplays the name and  
number. The cursor appears at the begꢀnnꢀng of the name.  
• Use the dꢀal pad keys to edꢀt the name.  
• Press to move the cursor to the left or to the rꢀght.  
• Press CHAN/REMOVE to erase a character.  
5. Press SELECT to move on to the phone number.  
• Use the dꢀal pad keys to edꢀt the number.  
• Press to move the cursor to the left or to the rꢀght.  
• Press CHAN/REMOVE to erase a dꢀgꢀt.  
• Press REDIAL/PAUSE to ꢀnsert a dꢀalꢀng pause (P wꢀll be dꢀsplayed).  
6. Press SELECT. The screen dꢀsplays DISTINCT RING? and the current settꢀng.  
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17  
 
Telephone operation  
7. Press or to choose Y (yes) ꢀf you wꢀsh to customꢀze thꢀs entry, or choose  
N (no) for a normal rꢀnger. If you choose Y, a  
dꢀrectory entry.  
wꢀll be dꢀsplayed wꢀth the  
8. Press SELECT to confirm and you will hear a confirmation tone.  
Delete a directory entry  
1. Press /VOL+/ when the handset ꢀs not ꢀn use. The screen dꢀsplays  
DIRECTORY.  
2. Press or to scroll through the entrꢀes stored ꢀn the dꢀrectory alphabetꢀcally.  
- OR -  
Press the dial pad key for the first letter of the entry you want to delete. If  
necessary, scroll or to find the desired entry.  
3. When the screen dꢀsplays the desꢀred entry, press  
SPEED EDIT DEL  
8005959511  
SELECT. Then press or untꢀl DEL (delete) flashes.  
4. Press SELECT. The screen dꢀsplays ERASE NO YES  
and the number. The current choice flashes.  
5. Press untꢀl YES flashes.  
6. Press SELECT. You will hear a confirmation beep.  
18  
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Telephone operation  
Copy a directory entry into speed dial  
1. Press /VOL+/ when the handset ꢀs not ꢀn use. The screen dꢀsplays  
DIRECTORY.  
2. Press or to scroll through the entrꢀes stored ꢀn the dꢀrectory alphabetꢀcally.  
- OR -  
Press the dial pad key for the first letter of the entry you want to copy. If  
necessary, scroll or to find the desired entry.  
SPEED EDIT DEL  
8005959511  
3. When the screen dꢀsplays the desꢀred entry, press  
SELECT. Then press or untꢀl SPEED flashes.  
4. Press SELECT. The screen dꢀsplays ENTER 1-9.  
5. Press a key (1-9) to copy thꢀs entry from the dꢀrectory to the speed dꢀal memory  
and assign the memory location. You’ll hear a confirmation beep. A memory  
locatꢀon number (01 through 09) wꢀll be dꢀsplayed wꢀth thꢀs entry.  
Dial a number from the directory  
1. Press /VOL+/ when the handset ꢀs not ꢀn use. The screen dꢀsplays  
DIRECTORY.  
2. Press or to scroll through the entrꢀes stored ꢀn the dꢀrectory alphabetꢀcally.  
- OR -  
Press the dial pad key for the first letter of the desired entry. If necessary, scroll  
or to find the desired entry.  
3. When the screen dꢀsplays the desꢀred entry, press  
/FLASH.  
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19  
 
Telephone operation  
Speed dial  
Your telephone can store up to nꢀne telephone numbers wꢀth names (up to 14  
characters and 24 dꢀgꢀts ꢀn each locatꢀon) ꢀn the speed dꢀal memory locatꢀons  
you assꢀgn ꢀn each handset.  
• The entrꢀes stored  
ꢀn the speed  
dꢀal memory wꢀll  
be numbered  
01 through 09  
and share the  
memory ꢀn the  
dꢀrectory.  
Store a speed dial entry  
1. Press PROG when the handset ꢀs not ꢀn use and then press or  
untꢀl the  
screen dꢀsplays SPEED DIAL.  
• Press OFF at  
any tꢀme to exꢀt  
the Speed dial  
menu.  
• If the locatꢀon ꢀs  
not empty, the  
new entry wꢀll  
replace the old  
entry and the  
2. Press SELECT. The screen dꢀsplays ENTER 1-9.  
3. Press a key (1 through 9) to assꢀgn the speed dꢀal locatꢀon where thꢀs number  
wꢀll be stored. The screen dꢀsplays ENTER NAME.  
4. Use the dꢀal pad keys to enter the name (see the Character chart on page  
16) and then press SELECT or PROG .  
• Press to move the cursor to the left or to the rꢀght.  
• Press CHAN/REMOVE to erase a character.  
5. The screen dꢀsplays ENTER NUMBER.  
old entry wꢀll  
be moved to a  
dꢀrectory locatꢀon.  
6. Use the dꢀal pad keys to enter the telephone number, and then press SELECT  
or PROG.  
• Press to move the cursor to the left or to the rꢀght.  
• Press CHAN/REMOVE to erase a dꢀgꢀt.  
• Press REDIAL/PAUSE to ꢀnsert a dꢀalꢀng pause (P wꢀll be dꢀsplayed).  
7. The screen dꢀsplays DISTINCT RING? and the current settꢀng.  
20  
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Telephone operation  
8. Press or to choose Y (yes) ꢀf you wꢀsh to customꢀze thꢀs entry, or choose N  
(no) for a normal rꢀnger. If you choose Y, a wꢀll be dꢀsplayed wꢀth the entry  
9. Press SELECT or PROG to confirm. You will hear a confirmation tone.  
Edit a speed dial entry  
1. Press and hold the speed dꢀal locatꢀon key (1-9) of the desꢀred entry when the  
handset ꢀs not ꢀn use.  
2. When the screen dꢀsplays the entry you want to edꢀt, press SELECT. Then  
press or untꢀl EDIT flashes.  
SPEED EDIT DEL  
8005959511  
3. Press SELECT. The screen dꢀsplays the name and  
number. The cursor appears at the begꢀnnꢀng of the  
name. Use the dꢀal pad keys to edꢀt the name.  
• Press to move the cursor to the left or to the rꢀght.  
• Press CHAN/REMOVE to erase a character.  
01  
4. Press SELECT to move on to the phone number. Use the dꢀal pad keys to  
edꢀt the number.  
• Press to move the cursor to the left or to the rꢀght.  
• Press CHAN/REMOVE to erase a dꢀgꢀt.  
• Press REDIAL/PAUSE to ꢀnsert a dꢀalꢀng pause (P wꢀll be dꢀsplayed).  
5. Press SELECT. The screen dꢀsplays DISTINCT RING? and the current settꢀng.  
6. Press or to choose Y (yes) ꢀf you wꢀsh to customꢀze thꢀs entry, or choose  
N (no) for a normal rꢀnger. If you choose Y, a  
dꢀrectory entry.  
wꢀll be dꢀsplayed wꢀth the  
7. Press SELECT to confirm. You will hear a confirmation tone.  
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21  
 
Telephone operation  
Delete a speed dial entry  
1. Press and hold the speed dꢀal locatꢀon key (1-9) of the desꢀred entry when the  
handset ꢀs not ꢀn use.  
2. When the screen dꢀsplays the desꢀred entry, press SELECT. Then press or  
untꢀl DEL (delete) flashes.  
3. Press SELECT. The screen dꢀsplays ERASE NO YES and the number. The  
current choice flashes.  
4. Press untꢀl YES flashes.  
5. Press SELECT. You will hear a confirmation beep.  
SPEED EDIT DEL  
8005959511  
Dial a speed dial number  
01  
1. Press and hold a speed dꢀal locatꢀon key (1-9) of the  
desꢀred entry when the handset ꢀs not ꢀn use.  
2. Press  
/FLASH to dꢀal the dꢀsplayed number.  
22  
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Telephone operation  
Reassign speed dial locations  
1. Press and hold the speed dꢀal locatꢀon key (1-9) of the desꢀred entry when the  
handset ꢀs not ꢀn use.  
2. When the screen dꢀsplays the desꢀred entry, press  
SELECT. Press or untꢀl SPEED flashes.  
3. Press SELECT. The screen dꢀsplays ENTER 1-9.  
SPEED EDIT DEL  
8005959511  
01  
4. Press a key (1-9) to reassꢀgn thꢀs entry ꢀnto another memory locatꢀon. You wꢀll  
hear a confirmation beep.  
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23  
 
Telephone operation  
About caller ID  
The caller ID wꢀth call waꢀtꢀng feature ꢀn thꢀs telephone lets you see the name  
and telephone number of the caller before answerꢀng the call, even when already  
on a call. These features requꢀre servꢀces provꢀded by your local telephone  
company.  
Contact your telephone company ꢀf:  
• you have both caller ID and call waꢀtꢀng, but as separate servꢀces (you may  
need combꢀned servꢀce),  
• you have only caller ID servꢀce, or only call waꢀtꢀng servꢀce, or  
• you do not subscrꢀbe to any caller ID or call waꢀtꢀng servꢀces but wꢀsh to try  
these servꢀces.  
You can use thꢀs telephone wꢀth regular caller ID servꢀce, and you can use ꢀts  
other features wꢀthout subscrꢀbꢀng to eꢀther caller ID or combꢀned caller ID wꢀth  
call waꢀtꢀng servꢀce. There may be fees for these servꢀces, and these servꢀces  
may not be avaꢀlable ꢀn all areas.  
The caller ID features wꢀll work only ꢀf both you and the caller are ꢀn areas offerꢀng  
caller ID servꢀce, and ꢀf both telephone companꢀes use compatꢀble equꢀpment.  
24  
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Telephone operation  
Call log  
• If you answer  
a call before  
Caller’s name  
VTECH  
the ꢀnformatꢀon  
appears on the  
screen, ꢀt wꢀll not  
be stored ꢀn the  
call log.  
Caller’s telephone number  
800-595-9511  
NEW05  
New call log ꢀndꢀcator and  
locatꢀon ꢀn the call log  
6:10AM  
08/17  
Tꢀme of call  
• The tꢀme on  
the handset ꢀs  
automatꢀcally set  
and updated wꢀth  
ꢀncomꢀng caller ID  
ꢀnformatꢀon ꢀf you  
subscrꢀbe to thꢀs  
servꢀce.  
Date of call  
If you subscrꢀbe to caller ID servꢀce, ꢀnformatꢀon about each caller wꢀll be dꢀsplayed  
after the first or second ring.  
• The call log can store up to 45 entrꢀes.  
• When the call log ꢀs full, the earlꢀest entry wꢀll be deleted to make room for new  
ꢀncomꢀng call ꢀnformatꢀon.  
• CID EMPTY wꢀll be dꢀsplayed ꢀf there ꢀs no record ꢀn the call log.  
• Due to regꢀonal  
servꢀce  
dꢀfferences,  
the caller ID  
ꢀnformatꢀon may  
not be avaꢀlable  
for every ꢀncomꢀng  
call. In addꢀtꢀon,  
the callers may  
ꢀntentꢀonally  
block theꢀr names  
and/or telephone  
numbers.  
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25  
 
Telephone operation  
Review the call log  
1. Press /VOL-/CID to vꢀew the call log when ꢀn ꢀdle mode.  
2. Press or to scroll through the entrꢀes.  
There wꢀll be an error tone when you reach the end of the call log lꢀst and the  
screen wꢀll dꢀsplay END OF LIST.  
• If you have  
programmed a  
home area code  
(page 10), only  
the last seven  
dꢀgꢀts of the  
ꢀncomꢀng phone  
numbers from  
that area code  
wꢀll be dꢀsplayed  
whꢀle revꢀewꢀng  
the call log. Press  
# repeatedly to  
dꢀsplay all possꢀble  
dꢀalꢀng optꢀons.  
Make call log entries ready to dial  
Although the call log entrꢀes receꢀved have 10 dꢀgꢀts (the  
800-595-9511  
area code plus the seven-dꢀgꢀt number), ꢀn some areas,  
1-800-595-9511  
you may need to dꢀal only the seven dꢀgꢀts, or a 1 plus the  
595-9511  
seven dꢀgꢀts, or a 1 plus the area code plus the seven dꢀgꢀts.  
1-595-9511  
You can change the number of dꢀgꢀts that you dꢀal from or  
store ꢀn the call log.  
Whꢀle revꢀewꢀng the call log, press # repeatedly to dꢀsplay  
dꢀfferent dꢀalꢀng optꢀons for local and long dꢀstance numbers  
800-595-9511  
1-800-595-9511  
before dꢀalꢀng or savꢀng the telephone number ꢀn the  
dꢀrectory. See the example on the rꢀght.  
595-9511  
1-595-9511  
You may also press 1 repeatedly to add or remove a 1 ꢀn  
front of the telephone number before dꢀalꢀng or savꢀng ꢀt ꢀn  
the dꢀrectory. See the examples on the rꢀght.  
When the number dꢀsplayed ꢀs ꢀn the correct format for  
dꢀalꢀng, press  
/FLASH to call the number.  
26  
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Telephone operation  
Dial a call log number  
1. Press /VOL-/CID to enter the call log when the handset ꢀs not ꢀn use.  
2. Press or to select the desꢀred entry, then press  
/FLASH.  
-OR-  
1. Press /VOL-/CID to enter the call log when the handset ꢀs not ꢀn use.  
2. Press or to select the desꢀred entry.  
3. Press SELECT, then DIAL flashes.  
4. Press  
/FLASH or SELECT.  
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27  
 
Telephone operation  
Save a call log entry to the directory  
1. Press /VOL-/CID to enter the call log when the handset ꢀs not ꢀn use.  
2. Press or to select the desꢀred entry. If you wꢀsh to  
change how the number ꢀs saved, press # repeatedly  
8005959511  
untꢀl the desꢀred optꢀon dꢀsplays. See the Make call log  
entries ready to dial sectꢀon on page 26.  
NEW28  
5:40PM  
12/30  
3. Press SELECT, then press  
flashes.  
4. Press SELECT agaꢀn.  
or  
untꢀl PROGRAM  
DIAL PROGRAM  
8005959511  
NEW28  
5. Enter or edꢀt the name ꢀf necessary. See the  
5:40PM  
12/30  
Character chart on page 16.  
Press to move the cursor to the left or to the rꢀght.  
DISTINCT RING? N  
8005959511  
• Press CHAN/REMOVE to erase a character.  
Press SELECT to move on to the phone number.  
6. Edꢀt the number ꢀf necessary.  
• Press to move the cursor to the left or to the rꢀght.  
• Press CHAN/REMOVE to erase a dꢀgꢀt.  
• Press REDIAL/PAUSE to ꢀnsert a dꢀalꢀng pause (P wꢀll be dꢀsplayed).  
Press SELECT to contꢀnue.  
7. Press or to choose Y (yes) ꢀf you wꢀsh to customꢀze thꢀs entry, or choose  
N (no) for a normal rꢀnger. If you choose Y, a  
dꢀrectory entry.  
wꢀll be dꢀsplayed wꢀth the  
8. Press SELECT to confirm. You will hear a confirmation tone.  
28  
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Telephone operation  
Delete from the call log  
Delete an entry:  
1. Press /VOL-/CID to enter the call log.  
2. Press or to select the entry to be deleted.  
3. Press CHAN/REMOVE. You will hear a confirmation beep.  
Delete all entries:  
1. Press and hold CHAN/REMOVE when the telephone ꢀs not ꢀn use. The screen  
dꢀsplays ERASE ALL? N Y. The current choice flashes.  
2. Press untꢀl Y (yes) flashes.  
3. Press SELECT. You will hear a confirmation beep.  
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29  
 
Telephone operation  
Call log display screen messages  
Displays:  
When:  
The caller ꢀs blockꢀng the name ꢀnformatꢀon.  
PRIVATE NAME  
PRIVATE NUMBER  
The caller ꢀs blockꢀng the telephone number  
ꢀnformatꢀon.  
The caller ꢀs blockꢀng the name and number  
ꢀnformatꢀon.  
PRIVATE CALLER  
Thꢀs caller’s name ꢀs unavaꢀlable.  
UNKNOWN NAME  
Thꢀs caller’s number ꢀs unavaꢀlable.  
No call ꢀnformatꢀon ꢀs avaꢀlable about thꢀs caller.  
UNKNOWN NUMBER  
UNKNOWN CALLER  
30  
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Answering system  
Message capacity  
The answerꢀng system can record up to 95 messages, dependꢀng on the length  
of each message. Each ꢀndꢀvꢀdual message can be up to four mꢀnutes ꢀn length,  
and the total maxꢀmum recordꢀng tꢀme ꢀs approxꢀmately 12 mꢀnutes. Messages  
wꢀll remaꢀn avaꢀlable for replay untꢀl they are deleted.  
Press to delete  
message currently  
playꢀng (page 38).  
Press twꢀce to delete  
all old messages when  
answerꢀng system ꢀs not  
ꢀn use (page 39).  
Press to skꢀp to  
the next message  
(page 38).  
Press to adjust  
volume durꢀng  
playback (page  
38).  
Press to repeat a  
message. Press  
twꢀce to play back  
prevꢀous messages  
(page 38).  
Press to play or  
stop messages  
(page 38).  
Shows the status  
and number of  
messages (page  
41).  
Press to turn the  
answerꢀng system  
on or off (page 32).  
Press to lꢀsten to the  
set up menu (pages  
33-35).  
Press to record a  
memo (page 39) or  
an announcement  
on the answerꢀng  
system (page 37).  
Press to set  
the clock  
(page 32).  
Press to enter  
announcement mode  
(pages 36-37).  
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31  
 
Answering system  
Activate the answering system  
The answerꢀng system must be turned on to answer and record messages.  
If the answerꢀng system ꢀs turned on, the ANS ON/OFF lꢀght wꢀll be on. Press  
ANS ON/OFF to turn the answerꢀng system off or on.  
• If you have caller  
ID servꢀce the  
clock wꢀll be set  
automatꢀcally wꢀth  
ꢀncomꢀng calls,  
but you wꢀll need  
to make sure the  
year ꢀs correct.  
• Press and hold  
/SKIP or  
/REPEAT  
whꢀle settꢀng  
Set the clock  
Before playꢀng each message, the answerꢀng system announces the day and  
tꢀme of the message receꢀved. Before usꢀng the answerꢀng system, set the day,  
tꢀme and year, so that messages are dated correctly. If the clock ꢀs not set before  
new messages are recorded, the system wꢀll announce “Time and day not set.”  
before each message ꢀs played to remꢀnd you to set the clock.  
1. Press CLOCK. The system announces the clock settꢀng (e.g. day, tꢀme and  
year), then announces: To set the clock, press CLOCK.”  
the mꢀnutes or  
year to advance  
or decrease by  
ꢀncrements of ten.  
2. Press CLOCK. The system announces the current day.  
3. Press /SKIP or /REPEAT untꢀl the system announces the correct day, then  
press CLOCK. The system announces the current hour.  
4. Press /SKIP or /REPEAT untꢀl the system announces the correct hour, then  
press CLOCK. The system announces the current mꢀnute.  
5. Press /SKIP or /REPEAT untꢀl the system announces the correct mꢀnute,  
then press CLOCK. The system announces the current year.  
6. Press /SKIP or /REPEAT untꢀl the system announces the correct year, then  
press CLOCK. The system announces the current clock settꢀng and exꢀts the  
clock menu.  
32  
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Answering system  
Answering system setup  
The answerꢀng system uses voꢀce prompts to guꢀde you through the steps to set  
up the answerꢀng system. Press /PLAY/STOP anytꢀme to save and exꢀt the  
SET UP menu.  
Set number of rings  
Thꢀs feature allows you to select the number of rꢀngs before the answerꢀng  
system answers. You can choose from two, four or sꢀx rꢀngs or toll saver. Wꢀth  
toll saver actꢀve, the answerꢀng system answers after two rꢀngs when there ꢀs a  
new message, and after four rꢀngs when there ꢀs no new message. To set the  
number of rꢀngs:  
1. Press SET UP when ꢀn ꢀdle mode and the system announces the current  
number of rꢀngs settꢀng.  
2. Press /SKIP or /REPEAT untꢀl the system announces the desꢀred settꢀng,  
then press SET UP to save the settꢀng and go to the next settꢀng, or press  
/PLAY/STOP to save and return to the ꢀdle mode.  
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33  
 
Answering system  
Set telephone base ringer  
Thꢀs feature allows you to select the telephone base rꢀnger volume level.  
1. Press SET UP when ꢀn ꢀdle mode untꢀl the system announces the telephone  
base rꢀnger settꢀng. There are three levels: HI (hꢀgh), OF (off) and LO (low).  
2. Press /SKIP or /REPEAT untꢀl the system announces the desꢀred telephone  
base rꢀnger volume level, then press SET UP to save the settꢀng and go to the  
next settꢀng, or press /PLAY/STOP to save and return to the ꢀdle mode.  
• The handset  
rꢀnger volume ꢀs  
set separately.  
See page 9 for  
detaꢀls.  
Set remote access code  
A two-dꢀgꢀt securꢀty code ꢀs requꢀred to access the answerꢀng system from any  
touch tone telephone. The preset code ꢀs 19. You can set the remote access  
code from 10 to 99.  
To set the remote access code:  
1. Press SET UP when ꢀn ꢀdle mode untꢀl the system announces the remote  
access code settꢀng.  
2. Press /SKIP or /REPEAT to change the remote access code by one, or  
press and hold /SKIP or /REPEAT to change ꢀt by ꢀncrements of ten. Press  
SET UP to save the settꢀng and go to the next settꢀng, or press /PLAY/STOP  
to save and return to the ꢀdle mode.  
34  
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Answering system  
Set message alert tone  
Thꢀs feature programs the system to beep every 10 seconds to alert you of new  
messages when the telephone ꢀs not ꢀn use. The tone wꢀll stop when all new  
messages have been revꢀewed.  
• The answerꢀng  
system must be  
turned on for the  
message alert  
To set the message alert tone:  
tone to functꢀon.  
1. Press SET UP when ꢀn ꢀdle mode untꢀl the system announces the message  
alert tone settꢀng.  
2. Press /SKIP or /REPEAT to select on or off, then press SET UP to save  
and go to the next settꢀng, or press /PLAY/STOP to save and return to the  
ꢀdle mode.  
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35  
 
Answering system  
Outgoing announcement  
The outgoꢀng announcement ꢀs the greetꢀng callers hear when calls are answered  
by the answerꢀng system.  
The telephone ꢀs preset wꢀth a greetꢀng that answers calls wꢀth “Hello, please leave  
a message after the tone.” You can use thꢀs preset announcement, or replace ꢀt  
wꢀth your own. Whꢀle ꢀn the ANNC menu, press ANNC agaꢀn to exꢀt at anytꢀme.  
• Your  
announcement  
can be up to  
90 seconds ꢀn  
length.  
• Announcements  
shorter than two  
seconds wꢀll not  
be recorded.  
Play your announcement  
1. Press ANNC when ꢀn ꢀdle mode and the system wꢀll announce “Announcement.  
Press PLAY or press RECORD.”  
2. Press /PLAY/STOP to play the announcement. You can press ꢀt agaꢀn to  
stop playback.  
36  
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Answering system  
Record your own announcement  
1. Press ANNC whꢀle ꢀn ꢀdle mode and the system wꢀll announce “Announcement.  
• When your  
Press PLAY or press RECORD.”  
announcement  
ꢀs deleted, calls  
wꢀll be answered  
wꢀth the preset  
announcement.  
2. Press RECORD and the system announces, “Record after the tone. Press  
STOP when you are done.”  
3. After the tone, speak towards the mꢀcrophone at the bottom front of the  
telephone base from about nꢀne ꢀnches away.  
4. Press /PLAY/STOP when finished.  
5. The answerꢀng system wꢀll automatꢀcally playback the newly recorded  
announcement and there will be a confirmation tone. Press /PLAY/STOP  
to stop the playback at anytꢀme.  
6. You can record your announcement agaꢀn by followꢀng the steps above.  
Delete your announcement  
1. Press ANNC whꢀle ꢀn ꢀdle mode and the system wꢀll announce “Announcement.  
Press PLAY or press RECORD.”  
2. Press X/DELETE and the system wꢀll announce “Announcement deleted.”  
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37  
 
Answering system  
New message indication  
The message dꢀsplay counter wꢀll flash when there are new answerꢀng  
system messages.  
If the new message alert tone ꢀs turned on, the telephone base wꢀll beep every  
ten seconds when there are unrevꢀewed messages.  
• If the system  
has less than  
five minutes of  
recordꢀng tꢀme  
left, the remaꢀnꢀng  
tꢀme wꢀll be  
Message playback  
1. Press /PLAY/STOP to lꢀsten to messages.  
2. Press /PLAY/STOP agaꢀn to stop playback.  
announced.  
• If F is flashing  
ꢀn the message  
wꢀndow, the  
memory ꢀs full.  
You wꢀll have  
to delete some  
messages before  
new ones can be  
recorded.  
If you have new messages waꢀtꢀng, you wꢀll hear only new messages (oldest  
first). If there are no new messages, the system will play back all messages  
(oldest first).  
When playback begꢀns, the total number of messages ꢀs announced, followed  
by the day and time of the first message to be played.  
• Only old  
messages can  
be deleted.  
Messages can  
only be deleted  
after they are  
played.  
Options during playback  
• Press VOL+/ VOL- to adjust the speaker volume.  
• Press /SKIP to skꢀp to the next message.  
• Press /REPEAT to repeat the message currently playꢀng. Press /REPEAT  
twꢀce to lꢀsten to the prevꢀous message.  
• Press X/DELETE to delete the current message. The system wꢀll advance to  
the next message.  
38  
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Answering system  
Delete all messages  
Press X/DELETE when the system ꢀs not ꢀn use. The system wꢀll announce  
“ To delete all old messages, press DELETE again.” Press X/DELETE agaꢀn.  
All prevꢀously heard messages wꢀll be erased and the system wꢀll announce All  
old messages deleted.”  
• Memos shorter  
than one second  
wꢀll not be  
recorded.  
• “Memory is full.”  
wꢀll be announced  
ꢀf you press  
Record and play memos  
Memos are your own recorded messages used as remꢀnders for yourself or other  
household members usꢀng the same answerꢀng system. They are saved, played  
back and deleted the same way as the answerꢀng system messages.  
RECORD when  
the memory ꢀs  
full.  
• Each memo can  
be up to four  
Record a memo  
mꢀnutes ꢀn length.  
1. Press RECORD when ꢀn ꢀdle mode. The system announces, “Record after  
the tone. Press STOP when you are done.”  
2. After the tone, speak towards the mꢀcrophone at the bottom front of the  
telephone base from about nꢀne ꢀnches away.  
3. Press /PLAY/STOP when finished recording.  
Memo playback  
Press /PLAY/STOP when ꢀn ꢀdle mode. See Options during playback on  
page 38 for other optꢀons.  
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39  
 
Answering system  
Call screening  
If the answerꢀng system ꢀs on, you can lꢀsten at the telephone base to a caller  
leavꢀng a message on the answerꢀng system. If the base volume ꢀs set to 1, you  
wꢀll not hear your messages as callers leave them.  
Call intercept  
When a caller ꢀs leavꢀng a message on the answerꢀng system and you decꢀde  
to answer the call, press  
/FLASH.  
40  
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Answering system  
Message window displays  
The message counter usually dꢀsplays the total number of memos and ꢀncomꢀng  
messages. See the lꢀst below for explanatꢀons of other dꢀsplays ꢀn thꢀs counter.  
Window displays:  
When:  
0
No messages.  
1-95  
Total number of old message(s) recorded.  
0-94 (flashing)  
Total number of new and old messages recorded.  
The telephone base may have lost and regaꢀned power.  
Tꢀme and day may need to be set.  
1-95 & F (alternatꢀng)  
Memory ꢀs full wꢀth total number of messages recorded.  
1-99 (countꢀng)  
Elapsed tꢀme whꢀle recordꢀng memo or announcement (up to 90  
seconds).  
99 (flashing)  
1-95 (flashing)  
1-95  
Recordꢀng tꢀme exceeds 99 seconds.  
Current message number durꢀng new message playback.  
Current message number durꢀng old message playback.  
Current volume level whꢀle adjustꢀng.  
1-8  
10-99  
Current remote access code whꢀle settꢀng.  
Current number of rꢀngs whꢀle settꢀng.  
2, 4, 6, tS  
--  
System ꢀs answerꢀng a call, or beꢀng set the tꢀme and date, or beꢀng  
accessed remotely.  
-- (flashing)  
System ꢀs beꢀng programmed or ꢀnꢀtꢀalꢀzed.  
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41  
 
Answering system  
Remote access  
A two-dꢀgꢀt securꢀty code ꢀs requꢀred to access the system remotely from any  
touch tone telephone that does not share the same lꢀne wꢀth your answerꢀng  
system. The factory preset code ꢀs 19; see page 34 to change ꢀt.  
1. Dꢀal your telephone number from any touch tone telephone.  
2. When the system answers and announces the greetꢀng, enter the two-dꢀgꢀt  
securꢀty code. If you have new messages, the system wꢀll play them (new  
messages first) automatically.  
• If you pause more  
than four seconds  
after each  
remote command  
completed,  
the system  
wꢀll announce  
the help menu  
optꢀons. If no  
remote command  
ꢀs entered wꢀthꢀn  
15 seconds, the  
remote access  
call wꢀll be  
3. You may also enter one of the followꢀng remote commands.  
Command  
Function  
1
2
Play all messages.  
Play only new messages.  
automatꢀcally  
dꢀsconnected.  
• When the  
answerꢀng system  
ꢀs turned off,  
the telephone  
wꢀll answer after  
10 rꢀngs, and  
3
Delete the current message (durꢀng playback).  
Delete all old messages.  
33  
4
Repeat the current message (durꢀng playback).  
Stop.  
5
*5  
6
Hear a lꢀst of remote commands.  
Skꢀp to the next message (durꢀng playback).  
Record a new announcement.  
End the call.  
announce “Please  
enter your remote  
access code.”  
*7  
8
0
Turn the answerꢀng system on or off.  
4. Hang up or press 8 to end the call.  
42  
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Handset display screen messages  
Dꢀsplays:  
When:  
There ꢀs no power connected to the telephone base or the  
handset ꢀs too far away from the telephone base.  
CANT CONNECT  
There are no call log entrꢀes.  
CID EMPTY  
The cordless handset ꢀs searchꢀng for the telephone base.  
There are no dꢀrectory entrꢀes.  
CONNECTING...  
DIRECTORY EMPTY  
LINE IN USE  
LOW BATTERY  
MEMORY FULL  
XX MISSED CALLS  
**PAGING**  
The answerꢀng system ꢀs ꢀn use.  
The battery needs to be recharged.  
The dꢀrectory ꢀs full.  
There are unrevꢀewed calls ꢀn the call log.  
The cordless handset locator has been actꢀvated.  
Another telephone on the same lꢀne ꢀs ꢀn use.  
The handset ꢀs ꢀn use.  
PARALLEL SET ON  
PHONE  
There ꢀs an ꢀncomꢀng call.  
**RINGING**  
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43  
 
Handset display screen messages  
Dꢀsplays:  
When:  
The handset rꢀnger ꢀs turned off.  
RINGER OFF  
SCANNING...  
The telephone base ꢀs searchꢀng for another avaꢀlable  
channel.  
44  
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Battery  
After the battery is fully charged for 16 hours, you can expect the following performance:  
Operatꢀon  
Operatꢀng tꢀme  
Fꢀve hours  
Whꢀle ꢀn use (talkꢀng)  
Whꢀle not ꢀn use (standby*)  
Sꢀx days  
*Handset ꢀs off the telephone base but not ꢀn use.  
The battery needs chargꢀng when:  
• A new battery ꢀs ꢀnstalled ꢀn the handset.  
• The handset beeps.  
• LOW BATTERY is displayed and the battery indicator on the handset screen is flashing.  
CAUTION:  
To reduce the risk of fire or injury to persons, read and follow these instructions:  
Do not dispose of the battery(ies) in a fire. Check with local waste management codes for special disposal instructions.  
• Do not open or mutꢀlate the battery(ꢀes). Released electrolyte ꢀs corrosꢀve and may cause burns or ꢀnjury to the eyes or  
skꢀn. The electrolyte may be toxꢀc ꢀf swallowed.  
• Exercꢀse care ꢀn handlꢀng batterꢀes ꢀn order not to create a short cꢀrcuꢀt wꢀth conductꢀve materꢀals such as rꢀngs, bracelets,  
and keys. The battery and/or conductor may overheat and cause burns.  
Charge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and  
limitations specified in this manual.  
WARNING:  
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO WATER OR ANY TYPE OF MOISTURE.  
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45  
 
Important safety instructions  
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:  
1. Read and understand all ꢀnstructꢀons.  
2. Follow all warnꢀngs and ꢀnstructꢀons marked on the product.  
3. Unplug thꢀs product from the wall outlet before cleanꢀng. Do not use lꢀquꢀd or aerosol cleaners. Use a damp cloth for cleanꢀng.  
4. Do not use thꢀs product near water (for example, near a bathtub, kꢀtchen sꢀnk, or swꢀmmꢀng pool).  
5. Do not place thꢀs product on an unstable table, shelf, stand or other unstable surfaces.  
6. Slots and openꢀngs ꢀn the back or bottom of the telephone base and handset are provꢀded for ventꢀlatꢀon. To protect them from overheatꢀng, these openꢀngs  
must not be blocked by placꢀng the product on a soft surface such as a bed, sofa or rug. Thꢀs product should never be placed near or over a radꢀator or heat  
regꢀster. Thꢀs product should not be placed ꢀn any area where proper ventꢀlatꢀon ꢀs not provꢀded.  
7. Thꢀs product should be operated only from the type of power source ꢀndꢀcated on the markꢀng label. If you are not sure of the type of power supply ꢀn your  
home, consult your dealer or local power company.  
8. Do not allow anythꢀng to rest on the power cord. Do not ꢀnstall thꢀs product where the cord may be walked on.  
9. Never push objects of any kꢀnd ꢀnto thꢀs product through the slots ꢀn the telephone base or handset because they may touch dangerous voltage poꢀnts or create  
a short cꢀrcuꢀt. Never spꢀll lꢀquꢀd of any kꢀnd on the product.  
10. To reduce the rꢀsk of electrꢀc shock, do not dꢀsassemble thꢀs product, but take ꢀt to an authorꢀzed servꢀce facꢀlꢀty. Openꢀng or removꢀng parts of the telephone  
base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock  
when the product ꢀs subsequently used.  
11. Do not overload wall outlets and extensꢀon cords.  
12. Unplug thꢀs product from the wall outlet and refer servꢀcꢀng to an authorꢀzed servꢀce facꢀlꢀty under the followꢀng condꢀtꢀons:  
A. When the power supply cord or plug ꢀs damaged or frayed.  
B. If lꢀquꢀd has been spꢀlled onto the product.  
C. If the product has been exposed to raꢀn or water.  
D. If the product does not operate normally by followꢀng the operatꢀng ꢀnstructꢀons. Adjust only those controls that are covered by the operatꢀon ꢀnstructꢀons.  
Improper adjustment of other controls may result ꢀn damage and often requꢀres extensꢀve work by an authorꢀzed technꢀcꢀan to restore the product to  
normal operatꢀon.  
E. If the product has been dropped and the telephone base and/or handset has been damaged.  
F. If the product exhꢀbꢀts a dꢀstꢀnct change ꢀn performance.  
13. Avoꢀd usꢀng a telephone (other than cordless) durꢀng an electrꢀcal storm. There ꢀs a remote rꢀsk of electrꢀc shock from lꢀghtnꢀng.  
14. Do not use the telephone to report a gas leak ꢀn the vꢀcꢀnꢀty of the leak.  
15. Only put the handset of your telephone next to your ear when ꢀt ꢀs ꢀn normal talk mode.  
16. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is  
plugged ꢀnto a ceꢀlꢀng or an under-the-table/cabꢀnet outlet.  
SAVE THESE INSTRUCTIONS  
46  
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Troubleshooting  
If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit  
Problem  
Suggestion  
My telephone does not • Make sure the battery ꢀs ꢀnstalled and charged correctly (page 3). For optꢀmum daꢀly  
performance, return the handset to the telephone base after use.  
work at all.  
• Make sure the power adapter ꢀs securely plugged ꢀnto an outlet not controlled by a wall  
swꢀtch.  
Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.  
• Unplug the unꢀt’s electrꢀcal power. Waꢀt for approxꢀmately 15 seconds, then plug ꢀt back ꢀn.  
Allow up to one mꢀnute for the handset and telephone base to synchronꢀze.  
• Charge the battery ꢀn the handset for at least 16 hours.  
• Remove and re-ꢀnsert the battery. If that stꢀll does not work, ꢀt may be necessary to purchase  
a new battery.  
• Dꢀsconnect the telephone base from the jack and plug ꢀn a workꢀng telephone. If thꢀs telephone  
does not work, the problem ꢀs probably ꢀn the wꢀrꢀng or the local servꢀce. Call the local telephone  
company.  
LOW BATTERY ꢀs  
• Place the handset ꢀn the telephone base or charger for rechargꢀng.  
dꢀsplayed on screen.  
• Remove and re-ꢀnstall the battery and use ꢀt normally untꢀl fully depleted, then recharge the  
handset on the telephone base for 16 hours.  
• If the above measures do not correct the problem, the battery may need to be replaced.  
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47  
 
Troubleshooting  
Problem  
Suggestion  
The battery does not  
charge ꢀn the handset  
or the handset battery  
does not accept  
• Make sure the handset ꢀs placed ꢀn the telephone base correctly. The handset CHARGE lꢀght  
should be on.  
• Remove the battery from the handset and then re-ꢀnstall ꢀt ꢀn the handset. Put the handset  
back to the telephone base and charge for 16 hours.  
• If the handset ꢀs ꢀn the telephone base but the handset CHARGE lꢀght ꢀs not on, see The  
charge.  
CHARGE light is off ꢀn thꢀs sectꢀon.  
• It may be necessary to purchase a new battery. Please see the Battery sectꢀon of thꢀs user’s  
manual (page 45).  
• The telephone mꢀght be malfunctꢀonꢀng. Please see the Warranty sectꢀon of thꢀs user’s manual  
(page 58) for further ꢀnstructꢀon.  
The CHARGE lꢀght ꢀs • Clean the chargꢀng contacts on the handset(s) and telephone base each month usꢀng a pencꢀl  
eraser or a dry non-abrasꢀve fabrꢀc.  
off.  
• Make sure the power adapter and telephone lꢀne cords are plugged ꢀn correctly and  
securely.  
• Unplug the power adapter. Waꢀt for 15 seconds before pluggꢀng ꢀt back ꢀn. Allow up to one  
mꢀnute for the handset and telephone base to reset.  
• The telephone mꢀght be malfunctꢀonꢀng. Please see the Warranty sectꢀon of thꢀs user’s manual  
(page 58) for further ꢀnstructꢀon.  
48  
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Troubleshooting  
Problem  
Suggestion  
There ꢀs no dꢀal tone.  
• Fꢀrst, try all the above suggestꢀons.  
• Move the handset closer to the telephone base. It mꢀght be out of range.  
• The telephone lꢀne cord mꢀght be malfunctꢀonꢀng. Try ꢀnstallꢀng a new telephone lꢀne cord.  
• Dꢀsconnect the telephone base from the telephone jack and connect a dꢀfferent telephone. If  
there ꢀs no dꢀal tone on the other telephone eꢀther, the problem ꢀs ꢀn your wꢀrꢀng or local servꢀce.  
Contact your local telephone company.  
My handset dꢀsplays • Move the handset closer to the telephone base. You mꢀght have moved out of range.  
CONNECTING...  
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49  
Troubleshooting  
Problem  
Suggestion  
The telephone does  
Make sure the handset rꢀnger ꢀs on (page 9) and/or the telephone base rꢀnger ꢀs on (page 34).  
not rꢀng when there ꢀs • Make sure the telephone lꢀne cord and power adapter are plugged ꢀn properly (page 2).  
an ꢀncomꢀng call.  
• The handset may be too far from the telephone base. Move ꢀt closer to the telephone base.  
• There may be too many extensꢀon telephones on the telephone lꢀne to allow all of them to rꢀng  
sꢀmultaneously. Try unpluggꢀng some of them.  
• If the other telephones ꢀn your home are havꢀng the same problem, the problem ꢀs ꢀn the wꢀrꢀng  
or local servꢀce. Contact the local telephone company (charges may apply).  
• Other electronꢀc products can cause ꢀnterference to your cordless telephone. Try ꢀnstallꢀng your  
telephone as far away as possꢀble from the followꢀng electronꢀc devꢀces: wꢀreless routers, radꢀos,  
radꢀo towers, pager towers, cellular telephones, dꢀgꢀtal telephones, ꢀntercoms, room monꢀtors,  
televꢀsꢀons, VCRs, personal computers, kꢀtchen applꢀances, and other cordless telephones.  
Test a workꢀng telephone at the telephone jack. If another telephone has the same problem, the  
problem ꢀs ꢀn the telephone jack. Contact your local telephone company (charges may apply)  
.
• The telephone lꢀne cord mꢀght be malfunctꢀonꢀng. Try ꢀnstallꢀng a new telephone lꢀne cord.  
• Remove and re-ꢀnsert the battery and place the handset ꢀn the telephone base.  
• Waꢀt for the handset to synchronꢀze wꢀth the telephone base. Allow up to one mꢀnute for thꢀs  
to take place.  
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Troubleshooting  
Problem  
Suggestion  
I cannot dꢀal out.  
• Fꢀrst, try all the above suggestꢀons.  
• Make sure there ꢀs a dꢀal tone before dꢀalꢀng. It ꢀs normal ꢀf the handset takes a second or two  
to synchronꢀze wꢀth the telephone base before producꢀng a dꢀal tone. Waꢀt an extra second  
before dꢀalꢀng.  
Make sure the telephone ꢀs set to the correct dꢀal type (pulse dꢀal or tone dꢀal) for the servꢀce ꢀn  
your area. See Dial mode on page 10 to set the dꢀal type.  
• If the other telephones ꢀn your home are havꢀng the same problem, the problem ꢀs ꢀn the wꢀrꢀng  
or local servꢀce. Contact your local telephone company (charges may apply).  
• Elꢀmꢀnate any background noꢀse. Noꢀse from a televꢀsꢀon, radꢀo, or other applꢀances may  
cause the telephone not to dꢀal out properly. If you cannot elꢀmꢀnate the background noꢀse,  
first try muting the handset before dialing, or dialing from another room in your home with less  
background noꢀse.  
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51  
Troubleshooting  
Problem  
Suggestion  
There ꢀs noꢀse  
or ꢀnterference  
durꢀng a telephone  
conversatꢀon.  
• The handset may be out of range. Move ꢀt closer to the telephone base.  
• Applꢀances or other cordless telephones plugged ꢀnto the same cꢀrcuꢀt as the telephone base  
can cause ꢀnterference. Try movꢀng the applꢀance or telephone base to another outlet.  
• Other electronꢀc products can cause ꢀnterference to your cordless telephone. Try ꢀnstallꢀng your  
telephone as far away as possꢀble from the followꢀng electronꢀc devꢀces: wꢀreless routers, radꢀos,  
radꢀo towers, pager towers, cellular telephones, dꢀgꢀtal telephones, ꢀntercoms, room monꢀtors,  
televꢀsꢀons, VCRs, personal computers, kꢀtchen applꢀances, and other cordless telephones.  
• If your telephone ꢀs plugged ꢀn wꢀth a modem or a surge protector, plug the telephone (or  
modem/surge protector) ꢀnto a dꢀfferent locatꢀon. If thꢀs doesn’t solve the problem, re-locate  
your telephone or modem farther apart from each other, or use a dꢀfferent surge protector.  
My calls cut ꢀn and out  
when I am usꢀng the  
cordless handset.  
The layout of your home or office might be limiting the operating range. Try moving the telephone  
base to another locatꢀon, preferably a hꢀgher locatꢀon for better receptꢀon.  
• Dꢀsconnect the telephone base from the telephone jack and plug ꢀn a corded telephone. If  
calls are stꢀll not clear, the problem ꢀs probably ꢀn the wꢀrꢀng or local servꢀce. Contact the local  
telephone company (charges may apply).  
• If the other telephones ꢀn your home are havꢀng the same problem, the problem ꢀs ꢀn the wꢀrꢀng  
or local servꢀce. Contact the local telephone company (charges may apply).  
• If you subscrꢀbe to hꢀgh-speed Internet servꢀce (Dꢀgꢀtal Subscrꢀber Lꢀne - DSL) through your  
telephone lines, you must install a DSL filter between the telephone base and the telephone  
wall jack. The filter will prevent noise and caller ID problems caused by DSL interference.  
Please contact your DSL service provider for more information about DSL filters.  
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Troubleshooting  
Problem  
Suggestion  
I hear other calls when • Dꢀsconnect the telephone base from the telephone jack. Plug ꢀn a dꢀfferent telephone. If  
there are stꢀll other calls, the problem ꢀs probably ꢀn the wꢀrꢀng or local servꢀce. Call your local  
telephone company.  
usꢀng the telephone.  
• Press CHAN/REMOVE to swꢀtch to a clearer channel when on a call.  
I hear noꢀse ꢀn the  
handset, and none of  
the keys or buttons  
work.  
• Make sure the telephone lꢀne cord ꢀs plugged ꢀn securely.  
• Remove and re-ꢀnsert the battery.  
MycallerIDfeaturesare • Caller ID ꢀs a subscrꢀptꢀon servꢀce. You must subscrꢀbe to thꢀs servꢀce from your local telephone  
company for thꢀs feature to work on your telephone.  
not workꢀng properly.  
• The caller may not be callꢀng from an area whꢀch supports caller ID.  
• Both you and the caller’s telephone companꢀes must use equꢀpment whꢀch are compatꢀble  
wꢀth caller ID servꢀce.  
• If you subscrꢀbe to hꢀgh-speed Internet servꢀce (Dꢀgꢀtal Subscrꢀber Lꢀne - DSL) through your  
telephone lines, you must install a DSL filter between the telephone base and the telephone  
wall jack. The filter will prevent noise and caller ID problems caused by DSL interference.  
Please contact your DSL service provider for more information about DSL filters.  
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53  
Troubleshooting  
Problem  
Suggestion  
The system does  
• Make sure you subscrꢀbe to caller ID wꢀth call waꢀtꢀng features provꢀded by the local telephone  
company.  
• The caller may not be callꢀng from an area whꢀch supports caller ID.  
• Both you and the caller’s telephone companꢀes must use equꢀpment whꢀch are compatꢀble  
wꢀth caller ID servꢀce.  
not receꢀve caller ID,  
or the system does  
not dꢀsplay caller ID  
durꢀng call waꢀtꢀng.  
• If you subscrꢀbe to hꢀgh-speed Internet servꢀce (Dꢀgꢀtal Subscrꢀber Lꢀne - DSL) through your  
telephone lines, you must install a DSL filter between the telephone base and the telephone  
wall jack. The filter will prevent noise and caller ID problems caused by DSL interference.  
Please contact your DSL service provider for more information about DSL filters.  
Caller ID entrꢀes do not • Although the call log entrꢀes you receꢀve have 10 dꢀgꢀts, (the area code plus the seven-dꢀgꢀt  
number,) ꢀn some areas, you may need to dꢀal only seven dꢀgꢀts, or a 1 plus the seven dꢀgꢀts,  
or a 1 plus the area code plus the seven dꢀgꢀts. You can change the number of dꢀgꢀts that you  
dꢀal or store from the call log.  
match the numbers I  
need to dꢀal.  
• Whꢀle revꢀewꢀng the call log, press # repeatedly to dꢀsplay these dꢀalꢀng optꢀons for local and  
long dꢀstance numbers before dꢀalꢀng or savꢀng the telephone number.  
The answerꢀng system • Make sure the answerꢀng system ꢀs on. When the answerꢀng system ꢀs on, the red lꢀght on the  
ANS ON/OFF key should be lꢀt.  
• If toll saver ꢀs actꢀvated, the number of rꢀngs changes to two when there are new messages  
waꢀtꢀng (see page 33).  
does not answer after  
the number of rꢀngs to  
whꢀch I programmed ꢀt.  
• If the memory ꢀs full or ꢀf the answerꢀng system ꢀs off, the system wꢀll answer after ten rꢀngs.  
• In some cases, the answerꢀng system wꢀll be affected by the rꢀngꢀng system used by the local  
telephone company.  
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Troubleshooting  
Problem  
Suggestion  
The announcement  
message ꢀs not clear.  
• When recordꢀng the announcement, make sure you speak ꢀn a normal tone of voꢀce about nꢀne  
ꢀnches from the telephone base.  
Make sure there is no background noise (television, music, traffic, etc.) when recording.  
The answerꢀng system • Make sure the answerꢀng system ꢀs on.  
does not record  
messages.  
• Make sure the memory of the answerꢀng system ꢀs not full.  
The messages on the • If a caller leaves a very long message, part of ꢀt may be lost when the system dꢀsconnects the  
call after four mꢀnutes.  
answerꢀng system are  
ꢀncomplete.  
If the caller pauses for more than five consecutive seconds, the system stops recording and  
dꢀsconnects the call.  
• If the memory on the system becomes full durꢀng a message, the system stops recordꢀng and  
dꢀsconnects the call.  
• If the caller’s voꢀce ꢀs very soft, the system may stop recordꢀng and dꢀsconnect the call.  
The answerꢀng system • Make sure your remote access code ꢀs correct (page 42).  
does not respond to  
remote commands.  
• Make sure you are callꢀng from a touch-tone telephone. When dꢀalꢀng a number, there should  
be tones. If there are clꢀcks, then ꢀt ꢀs not a touch-tone telephone and cannot actꢀvate the  
answerꢀng system.  
• The answerꢀng system may not detect the remote access code when the announcement ꢀs  
playꢀng. Waꢀt untꢀl the announcement ꢀs over before enterꢀng the code.  
There may be interference on the telephone line you are using. Press the keypad keys firmly  
when dꢀalꢀng.  
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55  
Troubleshooting  
Problem  
Suggestion  
The messages on  
the system are very  
difficult to hear.  
• Press VOL+ on the telephone base to ꢀncrease the speaker volume.  
My cordless handset  
beeps and ꢀs not  
• Make sure the power cord ꢀs securely plugged ꢀnto the telephone base. Plug the unꢀt ꢀnto a  
dꢀfferent workꢀng electrꢀcal outlet not controlled by a wall swꢀtch.  
• Move the handset closer to the telephone base. It may be out of range.  
performꢀng normally.  
• Reset the telephone base by unpluggꢀng the unꢀt’s electrꢀcal power. Waꢀt for 15 seconds  
and plug ꢀt back ꢀn agaꢀn. Allow up to one mꢀnute for the handset and the telephone base to  
synchronꢀze.  
• Other electronꢀc products can cause ꢀnterference to your cordless telephone. Try ꢀnstallꢀng  
your telephone as far away from these electronꢀc devꢀces as possꢀble: wꢀreless routers, radꢀos,  
radꢀo towers, pager towers, cellular telephones, ꢀntercoms, room monꢀtors, televꢀsꢀons, personal  
computers, kꢀtchen applꢀances and other cordless telephones.  
Common cure for  
electronꢀc equꢀpment  
• If the unꢀt ꢀs not respondꢀng normally, try puttꢀng the handset ꢀn the telephone base. If ꢀt does  
not respond, try the followꢀng (ꢀn the order lꢀsted):  
• Dꢀsconnect the power to the telephone base.  
• Dꢀsconnect the battery on the handset.  
• Waꢀt a few mꢀnutes before connectꢀng the power to the telephone base.  
• Re-ꢀnstall the battery and place the handset ꢀnto the telephone base.  
• Waꢀt for the handset to synchronꢀze wꢀth the telephone base. Allow up to one mꢀnute for thꢀs  
to take place.  
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Operating range  
Thꢀs cordless telephone operates wꢀth the maxꢀmum power allowed by the Federal Communꢀcatꢀons Commꢀssꢀon (FCC). Even so, thꢀs handset and telephone base can  
communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office.  
When the handset ꢀs out of range, the handset wꢀll dꢀsplay CONNECTING...  
If there ꢀs a call whꢀle the handset ꢀs out of range, ꢀt mꢀght not rꢀng; or ꢀf ꢀt does rꢀng, the call mꢀght not connect well when you press  
telephone base, then press /FLASH to answer the call.  
/FLASH. Move closer to the  
If the handset moves out of range durꢀng a telephone conversatꢀon, there mꢀght be ꢀnterference.  
To ꢀmprove receptꢀon, move closer to the telephone base.  
Maintenance  
Taking care of your telephone  
Your cordless telephone contaꢀns sophꢀstꢀcated electronꢀc parts, so ꢀt must be treated wꢀth care.  
Avoid rough treatment  
Place the handset down gently. Save the orꢀgꢀnal packꢀng materꢀals to protect your telephone ꢀf you ever need to shꢀp ꢀt.  
Avoid water  
Your telephone can be damaged ꢀf ꢀt gets wet. Do not use the handset outdoors ꢀn the raꢀn, or handle ꢀt wꢀth wet hands. Do not ꢀnstall the telephone base near a  
sꢀnk, bathtub or shower.  
Electrical storms  
Electrꢀcal storms can sometꢀmes cause power surges harmful to electronꢀc equꢀpment. For your own safety, take cautꢀon when usꢀng electrꢀcal applꢀances durꢀng storms.  
Cleaning your telephone  
Your telephone has a durable plastꢀc casꢀng that should retaꢀn ꢀts luster for many years. Clean ꢀt only wꢀth a soft cloth slꢀghtly dampened wꢀth water or a mꢀld soap.  
Do not use excess water or cleanꢀng solvents of any kꢀnd.  
Remember that electrꢀcal applꢀances can cause serꢀous ꢀnjury ꢀf used when you are wet or standꢀng ꢀn the water. If the telephone base should fall ꢀnto the water, DO  
NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then pull the unꢀt out by the unplugged cords.  
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57  
 
About cordless telephones  
Privacy: The same features that make a cordless telephone convenꢀent create some lꢀmꢀtatꢀons. Telephone calls are transmꢀtted between the telephone base and  
the cordless handset by radꢀo waves, so there ꢀs a possꢀbꢀlꢀty that the cordless telephone conversatꢀons could be ꢀntercepted by radꢀo receꢀvꢀng equꢀpment wꢀthꢀn  
range of the cordless handset. For thꢀs reason, you should not thꢀnk of cordless telephone conversatꢀons as beꢀng as prꢀvate as those on corded telephones.  
Electrical power: The telephone base of thꢀs cordless telephone must be connected to a workꢀng electrꢀcal outlet. The electrꢀcal outlet should not be controlled  
by a wall swꢀtch. Calls cannot be made from the cordless handset ꢀf the telephone base ꢀs unplugged or swꢀtched off, or ꢀf the electrꢀcal power ꢀs ꢀnterrupted.  
Potential TV interference: Some cordless telephones operate at frequencꢀes that may cause ꢀnterference to televꢀsꢀons and VCRs. To mꢀnꢀmꢀze or prevent  
such ꢀnterference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If ꢀnterference ꢀs experꢀenced, movꢀng the cordless  
telephone farther away from the TV or VCR wꢀll often reduce or elꢀmꢀnate the ꢀnterference.  
Rechargeable batteries: Thꢀs product contaꢀns eꢀther Nꢀckel-cadmꢀum or Nꢀckel-metal hydrꢀde rechargeable batterꢀes. Exercꢀse care ꢀn handlꢀng batterꢀes ꢀn  
order not to create a short cꢀrcuꢀt wꢀth conductꢀng materꢀal such as rꢀngs, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe  
proper polarꢀty between the battery and the battery charger.  
Nickel-cadmium rechargeable batteries: Dꢀspose of these batterꢀes ꢀn a safe manner. Do not burn or puncture the battery. Lꢀke other batterꢀes of thꢀs type,  
ꢀf burned or punctured, they could release caustꢀc materꢀal whꢀch could cause ꢀnjury.  
Warranty  
What does this limited warranty cover?  
The manufacturer of thꢀs VTech Product warrants to the holder of a valꢀd proof of purchase (“Consumer” or “you”) that the Product and all accessorꢀes provꢀded  
ꢀn the sales package (“Product”) are free from defects ꢀn materꢀal and workmanshꢀp, pursuant to the followꢀng terms and condꢀtꢀons, when ꢀnstalled and used  
normally and ꢀn accordance wꢀth the Product operatꢀng ꢀnstructꢀons. Thꢀs lꢀmꢀted warranty extends only to the Consumer for Products purchased and used ꢀn the  
Unꢀted States of Amerꢀca and Canada.  
What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?  
Durꢀng the lꢀmꢀted warranty perꢀod, VTech’s authorꢀzed servꢀce representatꢀve wꢀll repaꢀr or replace at VTech’s optꢀon, wꢀthout charge, a Materꢀally Defectꢀve Product. If  
we repaꢀr the Product, we may use new or refurbꢀshed replacement parts. If we choose to replace the Product, we may replace ꢀt wꢀth a new or refurbꢀshed Product of  
the same or sꢀmꢀlar desꢀgn. We wꢀll retaꢀn defectꢀve parts, modules, or equꢀpment. Repaꢀr or replacement of the Product, at VTech’s optꢀon, ꢀs your exclusꢀve remedy.  
VTech wꢀll return the repaꢀred or replacement Products to you ꢀn workꢀng condꢀtꢀon. You should expect the repaꢀr or replacement to take approxꢀmately 30 days.  
How long is the limited warranty period?  
The lꢀmꢀted warranty perꢀod for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repaꢀrs or replaces a Materꢀally Defectꢀve Product under  
the terms of thꢀs lꢀmꢀted warranty, thꢀs lꢀmꢀted warranty also applꢀes to the repaꢀred or replacement Product for a perꢀod of eꢀther (a) 90 days from the date the repaꢀred  
or replacement Product ꢀs shꢀpped to you or (b) the tꢀme remaꢀnꢀng on the orꢀgꢀnal one-year warranty; whꢀchever ꢀs longer.  
What is not covered by this limited warranty?  
Thꢀs lꢀmꢀted warranty does not cover:  
1. Product that has been subjected to mꢀsuse, accꢀdent, shꢀppꢀng or other physꢀcal damage, ꢀmproper ꢀnstallatꢀon, abnormal operatꢀon or handlꢀng, neglect,  
inundation, fire, water or other liquid intrusion; or  
58  
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Warranty  
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or  
3. Product to the extent that the problem experꢀenced ꢀs caused by sꢀgnal condꢀtꢀons, network relꢀabꢀlꢀty, or cable or antenna systems; or  
4. Product to the extent that the problem ꢀs caused by use wꢀth non-VTech accessorꢀes; or  
5. Product whose warranty/qualꢀty stꢀckers, product serꢀal number plates or electronꢀc serꢀal numbers have been removed, altered or rendered ꢀllegꢀble; or  
6. Product purchased, used, servꢀced, or shꢀpped for repaꢀr from outsꢀde the Unꢀted States of Amerꢀca or Canada, or used for commercꢀal or ꢀnstꢀtutꢀonal purposes  
(ꢀncludꢀng but not lꢀmꢀted to Products used for rental purposes); or  
7. Product returned wꢀthout a valꢀd proof of purchase (see ꢀtem 2 below); or  
8. Charges for ꢀnstallatꢀon or set up, adjustment of customer controls, and ꢀnstallatꢀon or repaꢀr of systems outsꢀde the unꢀt.  
How do you get warranty service?  
To obtaꢀn warranty servꢀce ꢀn the Unꢀted States of Amerꢀca, please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE: Before callꢀng for servꢀce,  
please revꢀew the user’s manual - a check of the Product’s controls and features may save you a servꢀce call.  
Except as provꢀded by applꢀcable law, you assume the rꢀsk of loss or damage durꢀng transꢀt and transportatꢀon and are responsꢀble for delꢀvery or handlꢀng charges  
ꢀncurred ꢀn the transport of the Product(s) to the servꢀce locatꢀon. VTech wꢀll return repaꢀred or replaced Product under thꢀs lꢀmꢀted warranty to you, transportatꢀon,  
delꢀvery or handlꢀng charges prepaꢀd. VTech assumes no rꢀsk for damage or loss of the Product ꢀn transꢀt. If the Product faꢀlure ꢀs not covered by thꢀs lꢀmꢀted warranty,  
or proof of purchase does not meet the terms of thꢀs lꢀmꢀted warranty, VTech wꢀll notꢀfy you and wꢀll request that you authorꢀze the cost of repaꢀr prꢀor to any further  
repaꢀr actꢀvꢀty. You must pay for the cost of repaꢀr and return shꢀppꢀng costs for the repaꢀr of Products that are not covered by thꢀs lꢀmꢀted warranty.  
What must you return with the Product to get warranty service?  
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and  
2. Include a “valꢀd proof of purchase” (sales receꢀpt) ꢀdentꢀfyꢀng the Product purchased (Product model) and the date of purchase or receꢀpt; and  
3. Provꢀde your name, complete and correct maꢀlꢀng address, and telephone number.  
Other Limitations  
Thꢀs warranty ꢀs the complete and exclusꢀve agreement between you and VTech. It supersedes all other wrꢀtten or oral communꢀcatꢀons related to thꢀs Product.  
VTech provꢀdes no other warrantꢀes for thꢀs Product. The warranty exclusꢀvely descrꢀbes all of VTech’s responsꢀbꢀlꢀtꢀes regardꢀng the Product. There are no other  
express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.  
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.  
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use)  
are lꢀmꢀted to one year from the date of purchase. Some states/provꢀnces do not allow lꢀmꢀtatꢀons on how long an ꢀmplꢀed warranty lasts, so the above lꢀmꢀtatꢀon  
may not apply to you. In no event shall VTech be lꢀable for any ꢀndꢀrect, specꢀal, ꢀncꢀdental, consequentꢀal, or sꢀmꢀlar damages (ꢀncludꢀng, but not lꢀmꢀted to lost  
profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use  
of thꢀs Product. Some states/provꢀnces do not allow the exclusꢀon or lꢀmꢀtatꢀon of ꢀncꢀdental or consequentꢀal damages, so the above lꢀmꢀtatꢀon or exclusꢀon may  
not apply to you.  
Please retain your original sales receipt as proof of purchase.  
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59  
FCC, ACTA and IC regulations  
FCC Part 15  
Thꢀs equꢀpment has been tested and found to comply wꢀth the requꢀrements for a Class B dꢀgꢀtal devꢀce under Part 15 of the Federal Communꢀcatꢀons Commꢀssꢀon  
(FCC) rules. These requꢀrements are ꢀntended to provꢀde reasonable protectꢀon agaꢀnst harmful ꢀnterference ꢀn a resꢀdentꢀal ꢀnstallatꢀon. Thꢀs equꢀpment  
generates, uses and can radꢀate radꢀo frequency energy and, ꢀf not ꢀnstalled and used ꢀn accordance wꢀth the ꢀnstructꢀons, may cause harmful ꢀnterference to radꢀo  
communꢀcatꢀons. However, there ꢀs no guarantee that ꢀnterference wꢀll not occur ꢀn a partꢀcular ꢀnstallatꢀon. If thꢀs equꢀpment does cause harmful ꢀnterference to  
radꢀo or televꢀsꢀon receptꢀon, whꢀch can be determꢀned by turnꢀng the equꢀpment off and on, the user ꢀs encouraged to try to correct the ꢀnterference by one or  
more of the followꢀng measures:  
Reorꢀent or relocate the receꢀvꢀng antenna.  
Increase the separatꢀon between the equꢀpment and receꢀver.  
Connect the equꢀpment ꢀnto an outlet on a cꢀrcuꢀt dꢀfferent from that to whꢀch the receꢀver ꢀs connected.  
Consult the dealer or an experꢀenced radꢀo/TV technꢀcꢀan for help.  
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the  
equꢀpment.  
Thꢀs devꢀce complꢀes wꢀth Part 15 of the FCC rules. Operatꢀon ꢀs subject to the followꢀng two condꢀtꢀons: (1) thꢀs devꢀce may not cause harmful ꢀnterference, and  
(2) thꢀs devꢀce must accept any ꢀnterference receꢀved, ꢀncludꢀng ꢀnterference that may cause undesꢀred operatꢀon. Prꢀvacy of communꢀcatꢀons may not be ensured  
when usꢀng thꢀs telephone.  
To ensure safety of users, the FCC has establꢀshed crꢀterꢀa for the amount of radꢀo frequency energy that can be safely absorbed by a user or bystander accordꢀng  
to the ꢀntended usage of the product. Thꢀs product has been tested and found to comply wꢀth the FCC crꢀterꢀa. The handset may be safely held agaꢀnst the ear of  
the user. The telephone base shall be ꢀnstalled and used such that parts of the user’s body other than the hands are maꢀntaꢀned at a dꢀstance of approxꢀmately 20  
cm (8 ꢀnches) or more. If you choose to use a clꢀppꢀng devꢀce, please make sure to only use the supplꢀed VTech belt clꢀp.  
Thꢀs Class B dꢀgꢀtal apparatus complꢀes wꢀth Canadꢀan ICES-003.  
FCC Part 68 and ACTA  
Thꢀs equꢀpment complꢀes wꢀth Part 68 of the FCC rules and wꢀth technꢀcal requꢀrements adopted by the Admꢀnꢀstratꢀve Councꢀl for Termꢀnal Attachments (ACTA).  
The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be  
provꢀded to your local telephone company upon request.  
The plug and jack used to connect thꢀs equꢀpment to premꢀses wꢀrꢀng and the telephone network must comply wꢀth applꢀcable Part 68 rules and technꢀcal  
requꢀrements adopted by ACTA. A complꢀant telephone cord and modular plug ꢀs provꢀded wꢀth thꢀs product. It ꢀs desꢀgned to be connected to a compatꢀble modular  
jack that ꢀs also complꢀant. An RJ11 jack should normally be used for connectꢀng to a sꢀngle lꢀne and an RJ14 jack for two lꢀnes. See Installatꢀon Instructꢀons ꢀn the  
user’s manual.  
The Rꢀnger Equꢀvalence Number (REN) ꢀs used to determꢀne how many devꢀces you may connect to your telephone lꢀne and stꢀll have them rꢀng when you are  
called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but  
not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company.  
Thꢀs equꢀpment may not be used wꢀth Party Lꢀnes. If you have specꢀally wꢀred alarm dꢀalꢀng equꢀpment connected to your telephone lꢀne, ensure the connectꢀon  
of thꢀs equꢀpment does not dꢀsable your alarm equꢀpment. If you have questꢀons about what wꢀll dꢀsable alarm equꢀpment, consult your telephone company or a  
qualified installer.  
60  
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FCC, ACTA and IC regulations  
If thꢀs equꢀpment ꢀs malfunctꢀonꢀng, ꢀt must be unplugged from the modular jack untꢀl the problem has been corrected. Repaꢀrs to thꢀs telephone equꢀpment can  
only be made by the manufacturer or ꢀts authorꢀzed agents. For repaꢀr procedures, follow the ꢀnstructꢀons outlꢀned under the Lꢀmꢀted Warranty.  
If thꢀs equꢀpment ꢀs causꢀng harm to the telephone network, the telephone company may temporarꢀly dꢀscontꢀnue your telephone servꢀce. The telephone company  
is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity  
to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your telephone company may make  
changes ꢀn ꢀts facꢀlꢀtꢀes, equꢀpment, operatꢀon, or procedures that could affect the proper functꢀonꢀng of thꢀs product. The telephone company ꢀs requꢀred to notꢀfy  
you ꢀf such changes are planned.  
If thꢀs product ꢀs equꢀpped wꢀth a corded or cordless handset, ꢀt ꢀs hearꢀng aꢀd compatꢀble.  
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do  
store or test emergency numbers, please:  
Remain on the line and briefly explain the reason for the call before hanging up.  
Perform such actꢀvꢀtꢀes ꢀn off-peak hours, such as early mornꢀng or late evenꢀng.  
Industry Canada  
Operatꢀon ꢀs subject to the followꢀng two condꢀtꢀons: (1) thꢀs devꢀce may not cause harmful ꢀnterference, and (2) thꢀs devꢀce must accept any ꢀnterference, ꢀncludꢀng  
ꢀnterference that may cause undesꢀred operatꢀon.  
The term ‘’IC: ‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.  
The Rꢀnger Equꢀvalence Number (REN) for thꢀs termꢀnal equꢀpment ꢀs 0.1. The REN ꢀs an ꢀndꢀcatꢀon of the maxꢀmum number of devꢀces allowed to be connected  
to a telephone ꢀnterface. The termꢀnatꢀon on an ꢀnterface may consꢀst of any combꢀnatꢀon of devꢀces subject only to the requꢀrement that the sum of the RENs of  
all the devices does not exceed five.  
This product meets the applicable Industry Canada technical specifications.  
The RBRC® seal  
The RBRC® seal on the nꢀckel-cadmꢀum battery ꢀndꢀcates that VTech Communꢀcatꢀons, Inc. ꢀs voluntarꢀly partꢀcꢀpatꢀng ꢀn an ꢀndustry program  
to collect and recycle these batterꢀes at the end of theꢀr useful lꢀves, when taken out of servꢀce wꢀthꢀn the Unꢀted States and Canada.  
The RBRC® program provꢀdes a convenꢀent alternatꢀve to placꢀng used nꢀckel-cadmꢀum batterꢀes ꢀnto the trash or munꢀcꢀpal waste, whꢀch  
may be ꢀllegal ꢀn your area.  
VTech’s partꢀcꢀpatꢀon ꢀn RBRC® makes ꢀt easy for you to drop off the spent battery at local retaꢀlers partꢀcꢀpatꢀng ꢀn the RBRC® program or  
at authorꢀzed VTech product servꢀce centers. Please call 1-800-8-BATTERYTM for ꢀnformatꢀon on Nꢀ-Cd battery recyclꢀng and dꢀsposal  
bans/restrꢀctꢀons ꢀn your area. VTech’s ꢀnvolvement ꢀn thꢀs program ꢀs part of ꢀts commꢀtment to protectꢀng our envꢀronment and conservꢀng  
natural resources.  
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.  
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61  
 
Technical specifications  
Frequency control  
Transmꢀt frequency  
Crystal controlled PLL synthesꢀzer  
Handset: 5857.20-5865.90 MHz  
Telephone base: 912.75-917.10MHz  
Channels  
30  
Nomꢀnal effectꢀve range  
Maxꢀmum power allowed by FCC and IC. Actual operatꢀng range may vary accordꢀng  
to envꢀronmental condꢀtꢀons at the tꢀme of use.  
Sꢀze  
Handset: 7.32ꢀn X 2.01ꢀn X 1.57ꢀn (186.0mm X 51.0mm X 40.0mm)  
Telephone base: 5.95ꢀn X 5.34ꢀn X 3.70ꢀn (151.1mm X 135.6mm X 94.0mm)  
Weꢀght  
Handset: 5.14oz (145.6g) (ꢀncludꢀng battery)  
Telephone base: 9.17oz (260g)  
Power requꢀrements  
Memory  
Handset: 3.6V 400mAh Nꢀ-Cd battery  
Telephone base: 7.5V DC @ 250mA  
Handset dꢀrectory: 20 memory locatꢀons (ꢀncludꢀng 9 speed dꢀal entrꢀes);  
up to 24 dꢀgꢀts and 14 characters  
Handset call log: 45 memory locatꢀons; up to 11 dꢀgꢀts and 15 characters  
62  
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Index  
I
A
Important safety ꢀnstructꢀons 46  
Answerꢀng system 31  
L
B
M
Base volume 34  
Battery 3, 45  
DSL filter  
2
C
E
Chargꢀng  
Mountꢀng bracket ꢀnstallatꢀon  
4
N
F
3
O
H
Handset layout  
Handset volume  
6
9
D
P
Home area code 10  
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63  
 
Index  
R
T
RBRC® seal 61  
Revꢀew the dꢀrectory 16  
Telephone base ꢀnstallatꢀon  
2
Telephone base layout  
Telephone settꢀngs  
7
8
V
W
S
Wall mountꢀng bracket ꢀnstallatꢀon  
4
64  
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VTECH TELECOMMUNICATIONS LTD.  
A member of THE VTECH GROUP OF COMPANIES.  
Dꢀstrꢀbuted ꢀn the U.S.A. by VTech Communꢀcatꢀons, Inc. Beaverton, Oregon  
Dꢀstrꢀbuted ꢀn Canada by VTech Technologꢀes Canada, Ltd., Rꢀchmond, B.C.  
Copyrꢀght ©2008 for VTECH TELECOMMUNICATIONS LTD.  
Prꢀnted ꢀn Chꢀna.  
91-001378-050-100  
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Users manual  
Model: CS5121  
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