Table of contents
Getting started 3
Parts checklist 3
Installation 4
Install handset battery 4
Connect power to handset charger 5
Check battery indicator 6
Belt clip 6
Registration 7
To register a handset 7
To de-register all handsets 8
Handset layout 9
Handset icons ꢀ0
Handset LEDs ꢀ0
Basic operation ꢀꢀ
Telephone Settings ꢀꢀ
Handset main menu ꢀꢀ
Settings ꢀꢀ
Sounds ꢀ2
Display ꢀ2
Ringer volume ꢀ2
Directory ꢀ3
Store a new entry ꢀ3
Characters by number ꢀ4
Review and dial entries ꢀ4
Edit a directory entry ꢀ5
Delete a directory entry ꢀ5
Caller ID ꢀ6
Caller ID - call waiting ID ꢀ6
Review caller ID ꢀ7
Store caller ID in your directory ꢀ7
Dial from caller ID ꢀ9
Delete a caller ID entry ꢀ9
Handset operation 20
Making calls 20
Answering calls 20
Flash function 20
Handset volume 20
Redial 20
Mute 2ꢀ
Intercom 2ꢀ
Call forward 22
Call transfer 23
Conference call 23
Troubleshooting 24
Maintenance 3ꢀ
Warranty 3ꢀ
Important safety instructions 32
FCC, ACTA and IC regulations 33
The RBRC® seal 35
Technical specifications 36
Index 37
ꢀ
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Getting started
Parts checklist
ꢀ Charger
2 Handset
3 Belt clip
4 Charger adapter
5 Battery
•
Important!
Before using
this telephone,
you must read
Important
safety
instructions on
pages 32-33
6 User’s manual
To purchase replacement
batteries, visit our website at www
vtechphones com or call VTech
Communications,Inc atꢀ(800)595-
95ꢀꢀ In Canada, contact VTech
Telecommunications Canada
Ltd at www vtechcanada com or
ꢀ(800)267-7377
ꢀ Charger
2 Handset
4 Charger adapter
3 Belt clip
6 User’s manual
5 Battery
3
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Installation
Install handset battery
ꢀ Align the two holes in the plug with
the socket pins, then snap the plug
into place
2 Place the battery in the compartment with
the wires in the upper right corner
3 Replace cover by sliding it upwards until
• Use only the
provided VTech
battery or
equivalent
• Place the
handset in
it clicks into place
its handset
charger when
not in use to
ensure optimum
performance
�����
3
ꢀ
4
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Installation
Connect power to handset charger
Choose the location for your handset charger, and plug charger adapter into an electrical outlet not
controlled by a wall switch
•
•
Connect the
charger adapter
to the underside
of the handset
charger as
illustrated
Plug the AC
adapter into an
electrical outlet
not controlled by a
wall switch If the
battery has not
been charged,
place the handset
in the handset
charger, and allow
it to charge for at
least ꢀ6 hours
•
•
Use only the
VTech charger
adapter provided
with your
telephone
You can keep the
battery charged
by returning the
handset to the
charger or the
base unit after
each use
5
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Installation
Check battery indicator
If you see WARNING CHECK BATTERY! on the handset display, it indicates one of the following:
•
•
If the telephone
will not be used for
a long period of
time, remove the
battery to prevent
possible leakage
If you have any
trouble installing
the telephone,
ꢀ There is no battery in your handset You need to install the supplied battery into your handset (see
Install handset battery section on page 4 )
2 The battery needs to be replaced
3 The battery has been installed incorrectly Please reinstall (see Install handset battery) and/or
see the diagram in the battery compartment of the handset
When in LOW BATTERY mode, the keypad sounds, backlighting and speakerphone features will not
work When the battery has been charged, these features will return to their normal function
please refer to the
troubleshooting
section near the
end of this manual
Belt clip (optional)
To attach
To remove
6
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Registration
To register a handset
When first purchased, all accessory handsets show NOT REGISTERED
on the screen To register a handset:
ꢀ Place the handset in a charger which is connected to the power
socket If PRESS FIND HNDST 4 SEC ON BASE does not appear
on the screen after a few seconds, lift up handset and place in the
charger again
•
The handset
number is used
as the extension
number
NOT REGISTERED
•
When first
purchased, the
new handsets
need to be
charged for five
minutes before
registering to the
telephone base
PRESS FIND HNDST
4 SEC ON BASE
2 On the telephone base:
• Press and hold FIND HANDSET for four seconds
• Release FIND HANDSET once the IN USE light comes on
on mi6866 telephone base
Four
seconds
later:
•
If the registration
is not successful,
lift all handsets
out of their
charger and
place them back
in the charger Try
the registration
process again
on mi6879 telephone base
Four
seconds
later:
After a while the handset will emit a series of tones, and the newly registered handset will be
assigned the lowest extension number not previously assigned to another system handset (ꢀ-4)
when successfully registered Repeat steps ꢀ and 2 if the new handset does not successfully
register to the telephone base within two minutes
7
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Registration
To de-register all handsets
If you are replacing a handset on a system which already has the
maximum number of registered handsets, or if you wish to change the
designated handset number of your registered handsets, you must
first de-register the handsets, then re-register all handsets.
•
If the
de-registration
process does not
work, you may
need to reset
the system and
try again To
reset, pick up
the handset and
press the TALK
button Press
the OFF button
and place the
handset back
into the charger
ꢀ Press and hold FIND HANDSET on the main telephone base for
ꢀ0 seconds
2 When the IN USE light starts to flash, release the FIND HANDSET
button
3 Pressing and releasing FIND HANDSET again will de-register all
handsets and the IN USE light will be off
4 All handsets will show NOT REGISTERED.
NOT REGISTERED
8
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Handset layout
ꢀ Earpiece
2 Caller ID/scroll down
3 Headset jack (2 5mm)
4 Talk/Flash
5 Dialing keys (0-9, *, #)
6 Redial/Pause
7 Mute/Remove
8 LCD Display
9 Menu/Select
ꢀ0 Directory/scroll up
ꢀꢀ Volume
ꢀ
8
9
ꢀ2 Off/Clear
2
3
ꢀ3 Speaker
ꢀ4 Intercom
ꢀ0
ꢀꢀ
ꢀ2
ꢀ3
4
5
ꢀ4
6
7
9
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Telephone settings
Handset icons
Icon
Description
• The microphone is muted
NEW
• Displayed when viewing a missed call that has not been reviewed
• The handset ringer is off
• Low battery indicator or charging indicator
• Flashes to indicate that there are new voicemail messages (Service
must be subscribed from your telephone company )
• Displayed when using a headset with your handset
Handset LEDs
LED
Description
• On when handset speakerphone is in use
ꢀ0
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Telephone settings
Handset main menu
Enter the main menu options on the handset by pressing MENU Press the
or
to select from
the six menu items described below
Directory (
Enter and retrieve up to 50 names and telephone numbers
Call log (
Review caller ID data, select and dial from the caller ID data
Settings (
Change the language of the menu prompts, set dial type and time, clear voicemail
Sounds (
Select ringer tone, turn key tone on or off
Display (
Choose from the five preset images used as wallpaper or adjust the screen contrast.
Ringer volume (
)
)
)
)
)
)
Adjust ringer volume or turn ringer off
Use the or to reach the desired menu option, then press MENU/SEL to select
Settings(
)
With this icon highlighted, press MENU then press or to reveal the following menu:
Language – This option allows you to change the screen prompts to English, Spanish or French
Dial type - This option allows you to select tone or pulse dial
ꢀꢀ
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Telephone settings
Clock setting - This option allows you to adjust the time displayed on the idle screen
Clear voicemail - This option allows you to turn the voicemail indicator off
•
When the
Sounds (
)
telephone is
ringing, pressing
OFF will
Ringer melody - This option allows you to select one of the ꢀ0 (0-9) different ringer tones for
incoming calls
temporarily mute
the ringer
Key tone - This option allows you to turn the key tone on or off
Display (
)
Wallpaper - This option allows you to set a wallpaper image Select WALLPAPER in the main menu,
then use or to view the five available images. Once you have selected the image, press SEL
and you will hear a confirmation tone.
Contrast - This option allows you to adjust the handset screen contrast
Ringer volume (
)
This option allows you to adjust the ringer volume or turn the ringer off
ꢀ2
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Directory
Your telephone can store up to 50 entries (numbers with names) in memory Each memory location
can hold up to 32 digits for the number and ꢀ6 characters for the name
•
All handsets
share a common
directory stored
in the telephone
base Entries in
one handset are
available on all
handsets, and if
a directory entry
is deleted, it will
disappear from all
handsets
• While entering
numbers,
press and hold
REDIAL/PAUSE
to add pauses if
necessary
Store a new entry
• Press MENU/SEL on the handset
• With DIRECTORY highlighted, press SEL
DIRECTORY
• Press
to select STORE Press SEL
ENTER NUMBER
800-595-9511\
• You will be prompted to ENTER NUMBER Use the dialing keys to
enter the number to be stored in the directory Press MUTE/REMOVE
to backspace and make corrections Press SEL when finished
entering the telephone number
DIRECTORY
ENTER NAME
• You will then be prompted to ENTER NAME Use the dialing keys to
spell the name (see the next page) Press SEL
\
• A confirmation tone will sound, and the new directory entry will briefly
be displayed
DIRECTORY
LIST FULL
•
If there is a
duplicated
number in the
directory, the
display will
show: ALREADY
SAVED
If the directory is full, the handset will display LIST FULL
If you wish to store a number from the redial memory into the directory,
press REDIAL/PAUSE then
or
to scroll to the desired redial
number from memory Press SEL
ꢀ3
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Directory
Characters by number
Pressing any key causes different characters to be displayed in the following order:
Number of times to press
Key
ꢀ
2
3
4
5
6
7
&
c
f
8
9
ꢀ
#
‘
,
-
1
2
3
4
5
6
7
8
9
0
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
a
d
g
j
b
e
h
k
n
p
u
w
i
L
O
R
V
Y
l
M
P
T
m
7
t
o
q
v
x
r
s
z
W
0
9
y
?
!
/
(
)
@
Space
#
Review and dial entries
• Press MENU; with DIRECTORY highlighted, press SEL With
REVIEW in the first line, press SEL
ꢀ4
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Directory
-OR-
With the handset idle, press to enter the directory. The first directory
entry will be displayed
• Scroll through the directory entries using
and
or enter the first
character of the name to be searched (using the digit keys) Continue
pressing the or scroll keys until you reach the desired entry
• Press
or SPEAKER to dial the number
Edit a directory entry
• Follow the steps in Review and dial entries (pages ꢀ4) to reach the
entry to be edited
• Press SEL to enter number edit mode
DIRECTORY
ENTER NUMBER
• Press and release MUTE/REMOVE to backspace, then press the
digit keys to correct the number Press and hold REDIAL/PAUSE to
add pauses if necessary
800-595-9511\
• Press SEL
• Press MUTE/REMOVE to backspace and use the digit keys to enter
the correct name
• Press SEL. A confirmation tone will sound.
DIRECTORY
ENTER NAME
VTECH COM\
Delete a directory entry
• Follow the steps in Review and dial entries (pages ꢀ4) to reach the entry to be deleted
• Press MUTE/REMOVE to delete the entry. A confirmation tone will sound.
• The handset will then advance to the next entry, if any
ꢀ5
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Caller ID
Caller ID - call waiting ID
•
Due to regional
incompatibilities,
CID information may
not be available
for every incoming
call In addition,
the callers may
intentionally block
their names and/or
telephone numbers
from being sent
These are
Your telephone is capable of displaying the number of the caller before
the call is answered (caller ID or CID) If the number is already in the
directory, the name of the caller will also be displayed Your telephone
can hold up to 50 CID entries
HANDSET 1
5 MISSED CALLS
• The handset display informs you when there are calls not answered by
a system handset These are missed calls If you answer a call before
the information appears on the screen, it will not be in the caller ID
log
11:29AM
•
subscription
services provided
by most regional
telephone
companies You
must subscribe
to these services
to enjoy the
• After all missed CID records are reviewed, the screen will show:
HANDSET 1
11:29AM
• The NEW icon in the lower left corner indicates the call has not yet
been reviewed
benefits of these
features If you do
not subscribe to
CID services, you
can still use your
telephone and the
other features it
offers
Your telephone can also display the name and number of the call waiting caller, (call waiting caller ID,)
so you can decide whether to answer the incoming call, or continue with the current conversation
ꢀ6
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Caller ID
Review caller ID
You can enter caller ID review mode by pressing
when the
•
•
Press OFF any
time to exit the
caller ID log
All handsets
share a common
caller ID log
handset is idle, and the handset will enter caller ID review mode
-OR-
CALL LOG
•
•
With the handset idle (off), press MENU
Press to scroll to CALL LOG
and to scroll through the call log entries
• Press SEL Use
stored in the
When the beginning or the end of the call log is reached, a
double beep will sound
• If the call log is full, the oldest entry is deleted to make room for
the new call If the call log is empty the following message is
displayed when you try to review CID records:
telephone base
If a call log entry
is deleted, it will
disappear from
all handsets
CALL LOG
CALL LOG EMPTY
Store caller ID in your directory
• Follow the steps in Review caller ID (above) to find the record
to be stored
• The telephone number in the caller ID log is sent by the
telephone company You may have to dial the number differently
Press the # key repeatedly to see the different dialing options
You can add or remove the initial ꢀ and/or the area code The
various dialing options are:
CALL LOG
595-9511
1-595-9511
800-595-9511
1-800-595-9511
• Press SEL to store the displayed number
• If the caller ID record contains both name and number, the name
and number will be stored after pressing SEL.
• If the record does not contain a name, you will be prompted to
EDIT NAME and the screen will show:
DIRECTORY
ENTER NAME
VTECH COM\
ꢀ7
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Caller ID
• If the caller ID record does not contain a number, you will be
prompted to EDIT NUMBER, and the screen will show:
DIRECTORY
ENTER NUMBER
800-595-9511\
CALL LOG
SAVED
• After the entry has a name and number, press MENU/SEL
to save. A confirmation beep will sound and the screen will
display:
CALL LOG
• If both the name and number are missing, for example, as
in a private listing, nothing will be stored, and the screen will
display:
UNABLE TO SAVE
CALL LOG
• If the number already exists in the directory, the entry will not
be stored, and the screen will show:
ALREADY SAVED
CALL LOG
•
If the directory is full, the screen will show:
LIST FULL
ꢀ8
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Caller ID
Dial from caller ID
• Follow the steps in Review caller ID (page 17) to find the entry
to be dialed
• To change how the number will be dialed, press # repeatedly
to scroll through the various dialing options The dialing options
are:
•
The telephone
number in
the caller ID
log is sent by
the telephone
company You
may have to
CALL LOG
595-9511
1-595-9511
800-595-9511
1-800-595-9511
• Press
or SPEAKER to dial the number
dial the number
differently
Delete a caller ID entry
Press the # key
repeatedly to
see the different
dialing options
You can add or
remove the initial
ꢀ and/or the area
code
• Follow the steps in Review caller ID (page 17) to find the
record to be deleted
• Press REMOVE to delete the record. A confirmation beep will
sound and the previous CID record will be displayed
Delete all caller ID entries
CALL LOG
• To delete all caller ID records when reviewing the call log,
press and hold REMOVE The screen will display DELETE
ALL CALLS? Press SEL to confirm. Press OFF to return to
the call log record previously displayed
DELETE ALL
CALLS?
ꢀ9
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Handset operation
Making calls
• Press
then dial the telephone number
(or SPEAKER to use the handset speakerphone feature),
• The procedure
to change
-OR-
the volume is
the same for
the handset,
speakerphone
and headset
Dial the telephone number first, then press
• To end your call, press OFF or place the handset in its telephone base
(or SPEAKER)
Answering calls
• Press
, SPEAKER or any dialing keys
• Press OFF to end your call or place the handset into its telephone base
Flash function
You can use your telephone with services such as call waiting
When you subscribe to call waiting service from your telephone company,
press
signal Press
/FLASH to switch to the new call when you receive a call waiting
/FLASH again to switch back to the original call
Handset volume
The volume control is on the right side of the handset During a call, press
the VOL
or keys to adjust the listening volume to a comfortable level
When you reach the maximum or minimum setting, a double beep will
sound (Follow these instructions to change the volume for the handset,
speakerphone or headset )
Redial
• When the handset is idle, press REDIAL/PAUSE to display the last five
telephone numbers dialed from the handset (up to 32 digits for each
REDIAL
number) Use
or
to scroll through the last five numbers dialed.
When the beginning or the end of the redial list is reached, a double
beep will sound
800-595-9511
20
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Handset operation
• Press
or SPEAKER to dial the displayed number
• Press REMOVE to erase the displayed number. A confirmation
beeps
• Press OFF to exit
•
•
If the redial
memory is empty,
and REDIAL is
pressed, a double
beep will sound
If the forwarded
call is not
Mute
• During a call, press MUTE to disable the microphone You cannot be
heard but you can hear the other person. The screen will briefly display
MUTED:
PHONE
00:00:15
answered
in about 30
seconds, the
external call
is returned to
the originating
handset
• Press MUTE again to return to normal two-way conversation
MICROPHONE ON displays briefly.
INTERCOM TO:
Intercom
• When not on a call, press INT. The first handset (HS1) will display:
• Press the number of the destination handset using the dial keys (ꢀ-
4)
• The destination handset will ring and the screen will display:
HANDSET 1
IS CALLING
• Press
, SPEAKER, INT or any dialing key on HS2 to answer the
intercom call The screen displays:
INTERCOM
2ꢀ
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Handset operation
• To end the call, press INT or OFF on either handset, or place the
handset back in the telephone base or charger
INTERCOM ENDED
If the destination handset is out of range or on an external call when
paged, the display of the calling handset shows:
UNABLE TO CALL
TRY AGAIN
Call forward
An external call can be forwarded or transferred from one
handset to another
FORWARD TO:
CALL BACK
•
If you are on an external call, you can forward the call to another
handset by pressing and holding INT The originating handset
will show FORWARD TO and you should input the number of the
destination handset
•
•
The destination handset will show INCOMING CALL and start
ringing
Press
on the destination handset to answer
If the forwarded call is not answered within 30 seconds, the external call
returns to the originating handset and the display shows CALL BACK,
and rings for 30 seconds If the returned call is not answered within 30
seconds, the external call disconnects automatically
22
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Handset operation
Call transfer
• While on an external call, a handset (HSꢀ) can transfer the call to another system handset (HS2)
by pressing INT The external call is put on hold automatically
• Select the destination handset number (ꢀ-4)
• HSꢀ shows CALLING HANDSET 2 (HS2).
• HS2 can pick up the transferred call when it rings and the screen shows HANDSET 1 IS
CALLING
• HS2 can pick up the transferred call by pressing
, SPEAKER or INT
• An intercom call is now established (the external call is still on hold) and HSꢀ and HS2 are able
to talk to each other HSꢀ or HS2 can hang up if they choose and conversation with the external
call can resume CALL TRANSFERRED is briefly displayed on HS1.
If the transferred call is not answered within ꢀ00 seconds, the intercom attempt will be automatically
ended and the external call will return to the original party
Conference call
It is possible to establish a conference call between two handsets and
the external line
If one handset is already connected to the external line, the other can join
the conversation by pressing
, a conference call will be established
immediately Both handsets will show:
PHONE
00:00:15
23
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Troubleshooting
If you have difficulty operating your telephone, the suggestions below should solve the problem. If you still have
difficulty after trying these suggestions, call VTech Communications at 1(800)595-9511. In Canada, call VTech
Telecommunications Canada Ltd at ꢀ(800)267-7377
Problem
Suggestion
When attempting to
de-register, the IN USE
light is on steadily
• Pick up the handset in the main telephone base, press
hang up Begin de-registration again
to go off hook, and press OFF to
My telephone doesn’t
• Make sure the power cord is plugged in
work at all
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall
jack
• Disconnect the charger adapter for a few minutes, and then reconnect it
• Charge the battery in the handset for at least ꢀ6 hours For optimum daily performance, return
the handset to its charger when not in use
• Reset the telephone base Unplug the unit’s electrical power Wait for ꢀ5 seconds then plug it
back in Allow up to one minute for the handset and telephone base to reset
• You may need to purchase a new battery Please refer to the Batteries section of the system’s
user’s manual
I cannot get a dial
• Try all the suggestions above
tone
• If the handset displays NOT REGISTERED, follow the instructions on page 7 to register your
handset
• Move the handset closer to the telephone base You might have moved out of range
• Your telephone line cord might be malfunctioning Try installing a new telephone line cord
• If the previous suggestions do not work, disconnect the telephone base from the telephone
jack and connect a different telephone If there is no dial tone on that telephone either, the
problem is in your wiring or local service Contact your local telephone company
24
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Troubleshooting
Problem
Suggestion
I cannot dial out
• Make sure there is a dial tone before dialing The handset may take a second or two to synchronize
with the telephone base and produce a dial tone This is normal Wait an extra second before
dialing
• Make sure your telephone is set to the correct dial mode for the type of service that you have (pulse
or touchtone) Refer to the Telephone settings section (page ꢀꢀ) of this user’s manual to set the
dial mode
• If the other telephones in your home are having the same problem, the problem is in your wiring
or local service Contact your local telephone company
• Eliminate any background noise Noise from a television, radio or other appliances may cause the
telephone not to dial out properly. If you cannot eliminate the background noise, first try muting the
handset before dialing, or dialing from another room in your home with less background noise
My handset beeps
four times and isn’t
performing normally
• Make sure the power cord is securely plugged into the telephone base Plug the unit into a
different, working outlet not controlled by a wall switch
• Move the handset closer to the telephone base It might have been moved out of range
• If the handset is in its charger and the CHARGE light does not light, refer to Charge light is
off (page 29) in this Troubleshooting guide
• Reset the telephone base Unplug the unit’s electrical power Wait for ꢀ5 seconds then plug it
back in Allow up to one minute for the handset and base to reset
• Other electronic products can cause interference with your cordless telephone Try installing
your telephone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell telephones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and other cordless telephones
25
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Troubleshooting
Problem
Suggestion
UNABLE TO CALL,
TRY AGAIN displays
on my handset
• Move the handset closer to the telephone base It might have been moved out of range
• If the handset is in its charger and the CHARGE light does not light, refer to the CHARGE
light is off (page 29) in this troubleshooting section
• Reset the telephone base Unplug the unit’s electrical power Wait for ꢀ5 seconds then plug it
back in Allow up to one minute for the handset and telephone to reset
• Other electronic products can cause interference with your cordless telephone Try installing it
as far away from these types of electronic devices as possible: wireless routers, radios, radio
towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones
The battery does not
• Charge the battery in the handset for at least ꢀ6 hours For optimum daily performance, return
hold a charge
the handset to its charger when not in use
• You may need to purchase a new battery Please refer to the Installation section of the system’s
user’s manual
• Your telephone might be malfunctioning Please refer to the Warranty section (pages 3ꢀ-32)
of this user’s manual for further instruction
26
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Troubleshooting
Problem
Suggestion
•
Other cordless telephones and 802 ꢀꢀ wireless routers used for home computer networks both use
internal radios to communicate The radios may interfere with one another You can improve the
performance of your cordless telephones and your router by:
a positioning your new telephone as far away as possible from any other existing cordless
telephone system already installed in your home to avoid the two systems interfering with each
other
I get noise, static,
or weak signal even
when I’m near the
telephone base
b positioning your telephone base as far as possible from your router, computer or any other
computer devices
c selecting channels 4 through ꢀ0 for your router (refer to your router’s user manual for more
information)
•
Other electronic products can cause interference with your cordless telephone Try installing your
telephone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones
•
•
Microwave ovens operate on the same frequency as your telephone It is normal to experience static
on your telephone while the microwave oven is in operation Do not install this telephone in the same
outlet or near the microwave oven
If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/surge
protector) into a different location If this solves the problem, re-locate your telephone or modem
farther apart from one another, or use a different surge protector
•
•
Relocate your telephone to a higher location The telephone will likely have better reception when
installed in a high area
If the other telephones in your home are having the same problem, the problem is in your wiring or
local service Contact your local telephone company (charges may apply )
I hear other calls while • Disconnect your telephone base from the telephone jack, and plug in a regular telephone If
using my telephone
you still hear other calls, the problem is probably in your wiring or local service Call your local
telephone company
27
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Troubleshooting
Problem
Suggestion
My handset does not
ring when there is an
incoming call
• Make sure you have the ringer activated Refer to the section(s) on ringer selection in the
system’s user’s manual
• Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
jack Make sure the power cord is plugged in
• You may be too far from the telephone base
• Charge the battery in the handset for at least ꢀ6 hours For optimum daily performance, return
the handset to its charger when not in use
• You may have too many extension telephones on your telephone line to allow all of them to
ring Try unplugging some of the other telephones
• The layout of your home or office might be limiting the operating range. Try moving the telephone
base to another location, preferably to an upper floor.
• If the other telephones in your home are having the same problem, the problem is in your wiring
or local service Contact your local telephone company (charges may apply )
• Test a working telephone at the phone jack If another telephone has the same problem, the
problem is the phone jack Contact your local telephone company (charges may apply )
• Other electronic products can cause interference with your cordless telephone Try installing
your telephone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and other cordless telephones
• Your telephone line cord might be malfunctioning Try installing a new telephone line cord
28
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Troubleshooting
Problem
Suggestion
My calls fade in and
out while I’m using my
handset
• Other electronic products can cause interference with your cordless telephone Try installing
your telephone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and other cordless telephones
• Microwave ovens operate on the same frequency as your telephone It is normal to experience
static on your telephone while the microwave oven is in operation Do not install this telephone
in the same outlet or near the microwave oven
• If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/
surge protector) into a different location If this solves the problem, relocate your telephone or
modem farther apart from one another, or use a different surge protector
• Relocate your telephone to a higher location The telephone will have better reception when
installed in a high area
• If the other telephones in your home are having the same problem, the problem is in your wiring
or local service
The CHARGE light
• Clean the handset and charging contacts on the telephone base each month using a pencil
is off
eraser or cloth
• Make sure the power and line cords are plugged in correctly and firmly.
• Reset the telephone base Unplug the unit’s electrical power Wait for ꢀ5 seconds then plug it
back in Allow up to one minute for the handset and the telephone to synchronize
• Your telephone might be malfunctioning Please refer to the Warranty section of this user’s
manual for further instruction
29
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Troubleshooting
Problem
Suggestion
My caller ID isn’t
• Caller ID is a subscription service You must subscribe to this service for this feature to work
working
on your telephone
• Your caller must be calling from an area that supports caller ID
• Both you and your caller’s telephone companies must use caller ID compatible equipment
Common cure for
If the unit does not seem to be responding normally, then try putting the handset in its charger
electronic equipment
If it does not seem to respond, do the following (in the order listed):
ꢀ Disconnect the power to the telephone base
2 Disconnect the handset battery
3 Wait a few minutes
4 Connect power to the telephone base
5 Re-install the battery
6 Wait for the handset to synchronize with the telephone base To be safe, allow up to one
minute for this to take place
30
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Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care
Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it
Avoid water
Your telephone can be damaged if it gets wet Do not use the handset outdoors in the rain, or handle it with wet hands Do not install your base unit near a sink, bathtub or shower
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety, use caution when using electric appliances during storms
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or
cleaning solvents of any kind
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If your base unit should fall into water, DO NOT RETRIEVE IT UNTIL YOU
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL Then pull the unit out by the unplugged cords
Warranty
What does this limited warranty cover?
•
The manufacturer of this VTech product, VTech Communications, warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the product and all accessories provided by
VTech in the sales package (“Product”) are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in
accordance with operation instructions This limited warranty extends only to the Consumer for Products purchased and used in the United States of America
What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
•
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product If we repair this
product, we may use new or refurbished replacement parts If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design VTech
will return repaired or replacement products to you in working condition VTech will retain defective parts, modules, or equipment Repair or replacement of Product, at VTech’s option, is
your exclusive remedy You should expect the repair or replacement to take approximately 30 days
How long is the limited warranty period?
•
The limited warranty period for the product extends for ONE (ꢀ) YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited
warranty This limited warranty also applies to repaired or replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b)
the time remaining on the original one-year warranty; whichever is longer
What is not covered by this limited warranty?
This limited warranty does not cover
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid
intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3 Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
4 Product to the extent that the problem is caused by use with non-VTech electrical accessories; or
3ꢀ
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Warranty
5 Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
6 Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental
purposes ); or
7 Product returned without valid proof of purchase (see 2 below); or
8 Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit
How do you get warranty service?
•
To obtain warranty service in the United States of America, call ꢀ-800-595-95ꢀꢀ for instructions regarding where to return the Product Before calling for service, please check the user’s
manual A check of the Product controls and features may save you a service call
•
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport
of Product (s) to the service location VTech will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid VTech assumes
no risk for damage or loss of the Product in transit
•
If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the
cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty;
2 Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3 Provide your name, complete and correct mailing address, and telephone number
Other Limitations
•
This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product VTech provides no other
warranties for this product The warranty exclusively describes all of VTech’s responsibilities regarding the product There are no other express warranties No one is authorized to make
modifications to this limited warranty and you should not rely on any such modification.
State Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is fit for ordinary use) are limited to one year from
date of purchase Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you
•
In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or
other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
ꢀ Read and understand all instructions
2 Follow all warnings and instructions marked on the product
3 Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning
4 Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool)
5 Do not place this product on an unstable surface, such as a table, shelf or stand The product may fall, causing serious damage
6 Slots and openings in the back or bottom of the base unit and handset are provided for ventilation To protect them from overheating, these openings must not be blocked by placing the
32
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Important safety instructions
product on a soft surface such as a bed, sofa or rug This product should never be placed near or over a radiator or heat register This product should not be placed in any area where proper
ventilation is not provided
7 This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home, consult your dealer or local power
company
8 Do not allow anything to rest on the power cord Do not install this product where the cord may have anyone walking on it
9. Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or handset other than specified access
doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
ꢀ2 Unplug this product from the wall outlet and refer servicing to an authorized service facility under the
following conditions:
A When the power supply cord or plug is damaged or frayed
B If liquid has been spilled onto the product
C If the product has been exposed to rain or water
D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions, as improper adjustment of
other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation
E If the product has been dropped and the base and/or handset has been damaged
F If the product exhibits a distinct change in performance
ꢀ3 Avoid using a telephone (other than cordless) during an electrical storm There is a remote risk of electric shock from lightning
ꢀ4 Do not use the telephone to report a gas leak in the vicinity of the leak
ꢀ5 Only put the handset of your telephone next to your ear when it is in normal talk
SAVE THESE INSTRUCTIONS
FCC, ACTA and IC regulations
FCC Part ꢀ5
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part ꢀ5 of the Federal Communications Commission (FCC) rules These requirements
are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications However, there is no guarantee that interference will not occur in a particular installation If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
*
*
*
*
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
33
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FCC, ACTA and IC regulations
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the productꢁ
This product has been tested and found to comply with the FCC criteriaꢁ The handset may be safely held against the ear of the userꢁ The base unit shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or moreꢁ If you choose to use a clipping device, please make sure to only use the supplied VTech belt clipꢁ
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA)ꢁ The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTAꢁ A compliant
telephone cord and modular plug is provided with this productꢁ It is designed to be connected to a compatible modular jack that is also compliantꢁ An RJꢀꢀ jack should normally be used for connecting
to a single line and an RJꢀ4 jack for two linesꢁ See Installation Instructions in the user’s manualꢁ
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are calledꢁ The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your local telephone companyꢁ
This equipment may not be used with Party Linesꢁ If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your
alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been correctedꢁ Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agentsꢁ For repair procedures, follow the instructions outlined under the Limited Warrantyꢁ
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone serviceꢁ The telephone company is required to notify you before
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform
you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product.
The telephone company is required to notify you if such changes are plannedꢁ
If this product is equipped with a corded or cordless handset, it is hearing aid compatibleꢁ
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
*
Remain on the line and briefly explain the reason for the call before hanging up.
*
Perform such activities in off-peak hours, such as early morning or late eveningꢁ
Industry Canada
This equipment complies with regulations RSS2ꢀ0 and CS-03 of Industry Canadaꢁ Operation is subject to the following two conditions: (ꢀ) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the deviceꢁ
The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0ꢁꢀꢁ The REN is an indication of the maximum number of devices allowed to be connected to a telephone interfaceꢁ The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
34
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The RBRC® seal
The RBRC® Seal on the nickel-metal-hydride battery indicates that VTech Communications, Incꢁ is
voluntarily participating in an industry program to collect and recycle these batteries at the end of their
useful lives, when taken out of service within the United States and Canadaꢁ
The RBRC® program provides a convenient alternative to placing used nickel-metal-hydride batteries into
the trash or municipal waste, which may be illegal in your areaꢁ
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the
RBRC® program or at authorized VTech product service centersꢁ Please call 1-800-8-BATTERYTM for information on Ni-MH
battery recycling and disposal bans/restrictions in your areaꢁ VTech’s involvement in this program is part of its commitment
to protecting our environment and conserving natural resourcesꢁ
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.
Patent Information
Technology embodied in this product may be covered by one or more patentsꢁ For patent information please refer to our
website: wwwꢁvtechphonesꢁcom/vtechui/about/patents
35
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Technical specifications
Enhanced 5ꢁ8GHz technology–your phone operates on a dual band transmission that combines the best of 5ꢁ8GHz and
2ꢁ4GHZ technologies, providing enhanced performance over standard cordless telephonesꢁ
Frequency control
Crystal controlled PLL synthesizer
Transmit frequency
Receive frequency
Channels
Handset: 2400-2483ꢁ5 MHz
Handset: 5725-5850 MHz
95
Nominal effective range
Maximum power allowed by the FCC and ICꢁ Actual operating range
may vary according to environmental conditions at the time of useꢁ
Size
Handset: ꢀ4ꢀmm X 50mm X 35mm
Charger: 89mm X 78mm X 53mm
Weight
Handset: ꢀ4ꢀ grams
Charger: 76 grams
Power requirements
Handset: 600mAh Ni-MH Battery
Charger: 9V DC @ 200mA
Memory
Directory: 50 memory locations (in telephone base), up to 32 digits, ꢀ6
characters per location
CID: 50 Memory locations
36
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Index
A
F
P
Answering calls 20
FCC, ACTA and IC
regulations 33
Flash function 20
Parts checklist
3
B
R
Basic operation ꢀꢀ
Redial 20
Belt clip
6
Registration
7
G
Review and dial entries ꢀ4
Review caller ID ꢀ7
Ringer Volume ꢀ2
Getting started
3
C
Call forward 22
Call transfer 23
Caller ID - call waiting ID ꢀ6
Caller ID ꢀ6
H
Handset icons ꢀ0
S
Handset layout
9
Settings ꢀꢀ
Characters by number ꢀ4
Handset LEDs ꢀ0
Sounds ꢀ2
Check battery indicator
Conference call 23
Connect power
6
Handset main menu ꢀꢀ
Handset operation 20
Handset volume 20
Store a new entry ꢀ3
Store caller ID in
your directory ꢀ7
to handset charger
5
I
T
D
Important safety instructions 32
Index 37
Technical specifications 36
Telephone settings ꢀꢀ
Delete a caller ID entry ꢀ9
Delete a directory entry ꢀ5
Dial from caller ID ꢀ9
Directory ꢀ3
Install handset battery
Installation
Intercom 2ꢀ
4
The RBRC® seal
35
To de-register all handsets
4
8
To register a handset
Troubleshooting 24
7
Display ꢀ2
M
E
Maintenance 3ꢀ
Making calls 20
Mute 2ꢀ
W
Edit a directory entry ꢀ5
Warranty 3ꢀ
37
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VTECH TELECOMMUNICATIONS LTDꢁ
A member of THE VTECH GROUP OF COMPANIES
Distributed in the UꢁSꢁAꢁ by VTech Communications, Incꢁ Beaverton, Oregon
Distributed in Canada by VTech Telecommunications Canada Ltdꢁ,
Richmond, BꢁCꢁ
Copyright ©2006 for VTECH TELECOMMUNICATIONS LTDꢁ
Printed in China
9ꢀ-000785-0ꢀ0-000
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User’s Manual
wwwꢁvtechphonesꢁcom
Model: mi6807
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