Unitron Hearing Aid Hearing Aid Ziel BTE User Manual

Ziel™  
BTE Guide  
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Your Ziel™ Hearing Instruments  
Hearing Healthcare Professional:_______________________  
__________________________________________________  
Telephone: _________________________________________  
Model: ____________________________________________  
Serial Number:______________________________________  
Replacement Batteries:  
Size 13  
Size 675  
Warranty: __________________________________________  
Date of Purchase: ___________________________________  
1
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Overview of your Ziel™ BTE  
Refer to the table of contents for a complete listing of  
the topics covered in this guide.  
Use the diagram below to identify some of the  
components on your Ziel hearing instruments.  
Hearing Instrument Style  
Legend  
2
3
2
4
1
1
1 Earhook  
2 Microphone &  
Microphone  
Protector  
3 Program  
Button  
(Ziel+ models)  
4 Volume  
Control  
4
5
5
Ziel+ or Ziel+ P BTE  
Ziel or Ziel P BTE  
2
3
2
1
1
5 Battery Door  
4
4
5
5
Ziel+ HP BTE  
Ziel HP BTE  
Attachment Style (check one)  
earmold  
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EasyFit System  
2
Features of your Ziel™ Hearing  
Instrument  
Ziel digital hearing instruments come equipped with  
the following features:  
• Feedback manager  
• Noise reduction  
• Manual digital volume control  
It may take some time for you to fully adjust to your  
new hearing instruments. In the beginning, do not feel  
as though you need to wear them for longer than is  
comfortable. Depending on your previous experience  
with hearing instruments, increase wearing time  
gradually until you have fully adjusted to them.  
Eventually, you should wear your Ziel hearing  
instruments all day every day.  
Please consult your hearing healthcare professional  
regarding any adjustments you may require to ensure  
that you are happy with your hearing instrument.  
3
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Putting your Hearing Instruments on  
your Ears  
Your BTE hearing instrument may be color-coded red  
for your right ear and blue for your left ear. This color  
indicator is located on the bottom of the battery door  
with a small colored dot.  
1. Hold the ear mold between your thumb and index  
finger. The opening should be pointing in towards  
your ear canal with the BTE resting upwards over  
the top of your ear. Carefully insert the earmold in  
your ear. You may need to twist it slightly  
clockwise. The earmold should fit into your ear  
snugly and comfortably.  
2. Place the hearing instrument over the top of your  
ear.  
4
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Turning your Hearing Instruments On  
and Off  
Your hearing instruments have a three-position  
battery door that acts as an off/on switch and that  
allows access to the battery compartment.  
ON:  
To turn the hearing instrument on, close the battery  
door fully.  
Note: Your hearing instrument has a  
start up delay of approximately 9 seconds.  
OFF:  
To turn the hearing instrument off, partially open the  
battery door. This position allows excess moisture to  
vent away from the battery compartment.  
on  
off  
open  
5
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Battery Information  
To replace the hearing instrument battery, fully open the  
battery door for access to the battery compartment.  
Low Battery Warning  
When you hear two long beeps, your hearing  
instruments are warning you that their batteries are  
low. After the first warning, you may experience some  
reduction in sound quality. This is normal and can be  
remedied by inserting fresh batteries in the hearing  
instruments.  
Replacing the Battery  
1. Gently swing out the battery door with your  
fingernail.  
2. Grasp the battery with your thumb and index finger  
and remove.  
3. Insert the new battery into the battery  
compartment with the plus (+) sign on the battery  
facing the same way as the plus (+) sign on the  
Figure 1  
Figure 2  
Figure 3  
Figure 4  
6
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edge of the battery door. This will ensure that the  
battery door closes properly.  
Note: If the battery is inserted incorrectly, the  
door will not close.  
4. Close the battery door.  
Tamperproof Battery Compartment  
Your hearing instrument may have a tamperproof  
battery compartment.  
1. Unlock the tamperproof  
battery compartment by  
pulling the white lever with  
your fingernail and lift the  
lever up to release the  
battery. Remove the battery.  
2. Insert the new  
battery into  
the battery  
compartment  
with the plus (+) sign on the battery facing the  
same way as the plus (+) sign on the edge of the  
battery door. Lower the lever onto the battery and  
push it until it is locked and securely holds the  
battery tight.  
3. Close the battery door.  
7
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Caring for Batteries  
• Always discard batteries in a safe and  
environmentally friendly way.  
To prolong battery life, remember to turn your  
hearing devices off when not in use.  
• Remove the batteries and keep the battery door  
open while hearing devices are not in use. This will  
allow internal moisture to evaporate.  
Operating Instructions  
Your Ziel hearing instruments may come equipped  
with a function button allowing you to switch between  
the available Microphone, Telecoil and DAI programs.  
Program Beeps  
Ziel+ hearing instruments will beep to indicate  
that you have changed listening programs. You  
will hear a beep each time you change programs using  
the program button.  
Volume Control  
Your Ziel digital hearing instruments have a  
volume control. The volume control lever is  
located on the outer spine. The volume control will  
beep once each time the volume is raised or lowered.  
Press the volume control lever inwards to increase the  
volume or pull it downwards to decrease the volume.  
8
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Replacing the Microphone Protectors  
Your Ziel hearing instruments have a shield to protect  
the microphones from dirt and debris. Debris on the  
microphone protector reduces the sound quality of  
the instrument. You should have the microphone  
protectors replaced by your hearing healthcare  
professional at least every three months to ensure  
optimal sound quality.  
Caring for your Hearing Instruments  
• Open the battery door when not in use.  
• Always remove your hearing instruments when  
using hair care products. The hearing instruments  
can become clogged and cease to function  
properly.  
• Do not wear your hearing devices in the bath or  
shower or immerse them in water.  
• If your hearing instruments do become wet, do not  
attempt to dry them in an oven or microwave. Do  
not adjust any controls. Open the battery doors  
immediately, and allow your hearing instruments to  
dry naturally for 24 hours.  
• Protect your hearing instruments from excessive  
heat (hair dryer, vehicle glove box or dashboard).  
9
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• Regular use of a dehumidifier, such as a Dri-Aid kit,  
can help prevent corrosion and prolong the life of  
your hearing instruments.  
• Do not drop your hearing instruments or knock  
them against hard surfaces.  
Cleaning your Hearing Instruments  
Ear wax is natural and common. Ensuring your hearing  
instruments are free of ear wax is an important step in  
your daily cleaning and maintenance routine.  
• You can wipe you hearing instruments using a soft  
cloth.  
• Never use alcohol to clean your hearing devices,  
earmolds or domes.  
• Do not use sharp tools to dislodge ear wax.  
Sticking household items into your hearing devices  
or earmolds can seriously damage them.  
Earmolds  
Earmolds send amplified sound from the hearing  
devices into the ears. They must fit into your ears  
snugly and comfortably. If amplified sound leaks out  
of your ear, you may hear whistling.  
Always ensure earmolds are clean and free of earwax.  
Do not use alcohol to clean your earmolds. If the  
10  
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earmolds become plugged, clear the opening with a  
wax loop or pipe cleaner. If your physician prescribes  
eardrops, clean any moisture that may get into the  
earmolds or tubing to prevent plugging.  
If the earmolds require further cleaning, disconnect  
the plastic tube from the hook of the hearing devices.  
Wash only the earmolds in warm water with a mild  
soap. Rinse them with cool water and allow them to  
dry overnight. Make sure the earmold tubes are dry  
before reconnecting them to each hook on your  
hearing devices.  
Using Ziel™+ with the Telephone  
Your Ziel+ BTEs may have a telecoil for use with your  
telephone. When the phone rings, pick up the  
telephone and place it next to your hearing  
instrument’s microphone. Press the program button  
on your hearing instrument once to change to the  
telecoil program. In some situations when using a cell  
phone, you may experience digital interference that  
sounds like static, buzzing or beeping. If you  
experience interference, increase the distance  
between your hearing instrument and the phone  
receiver. Press the program button twice to return to  
normal listening.  
11  
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Assistive Listening Devices  
Listening in Public Places  
Ziel+’s telecoil can also help you listen in  
public places equipped with telecoil  
compatible assistive listening devices  
such as a loop system. If your hearing  
instruments do not operate when the telecoil is on,  
the loop system may not be operating or you may be  
in a “dead” spot. Try positioning yourself in a different  
part of the looped area or return your hearing  
instruments to the microphone position and sit as  
close to the speaker as possible.  
Connecting to External Audio Sources  
Your Ziel+ BTE features direct audio input  
(DAI) that allows your hearing instruments  
to be connected to other audio sources,  
such as a stereo, television, personal  
computer or portable radio/CD player. If  
your Ziel hearing instruments feature DAI,  
you will need to purchase audio shoes and  
connector cords from your hearing healthcare  
professional before you can connect to external audio  
sources. DAI can also be used to fit your hearing  
instruments with an assistive listening device, such as  
a FM system, which you may purchase to improve  
listening in difficult situations.  
12  
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FM and Infrared Systems  
Some FM systems consist of a teleloop worn around  
the neck, which is connected to the FM receiver worn  
on a belt or in a shirt pocket. To listen through the FM  
system, select the Telecoil program and turn on the  
FM receiver. To keep the signal clear, you may need to  
adjust the volume control on your hearing instruments  
as well as on the FM receiver. With some infrared  
systems you may need to remove your hearing  
instruments and wear the system’s headset receiver.  
If the volume on the infrared receiver is not loud  
enough, use your hearing instruments instead.  
MicroLink™ MLx Receiver Module  
Ziel+ BTEs are compatible with Phonak’s MicroLink™  
Receiver Module, a wireless FM system that improves  
listening over distance. The MLx FM receiver module  
connects to the optional direct audio input system  
and is powered by the hearing instrument battery.  
13  
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Warnings  
Hearing devices should only be used as directed by  
your physician or hearing healthcare professional.  
Hearing devices will not restore normal hearing and  
will not prevent or improve a hearing impairment  
resulting from organic conditions.  
Do not use your hearing instruments in explosion  
hazard areas.  
Allergic reactions to hearing instruments are  
unlikely. However, if you experience itching,  
redness, soreness, inflammation or a burning  
sensation in or around your ears, inform your  
hearing healthcare professional and contact your  
physician.  
In the unlikely case that any parts remain in the ear  
canal after the removal of the hearing instrument,  
contact a physician immediately.  
Remove your hearing instruments for CT and MRI  
scans or for other electromagnetic procedures.  
Only plug the DAI cables into devices that produce  
safe voltages of less than 3 volts.  
Special care should be exercised in wearing  
hearing instruments when maximum sound  
pressure levels exceed 132 decibels. There may be  
a risk of impairing your remaining hearing. Speak  
14  
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with your hearing healthcare professional to ensure  
the maximum output of your hearing instruments is  
suitable for your particular hearing loss.  
Battery Warnings  
Never leave hearing instruments or batteries where  
small children and pets can reach them.  
Never put hearing devices or batteries in your  
mouth. If a hearing device or battery is swallowed,  
call a physician immediately.  
Precautions  
The use of hearing instruments is only part of  
hearing rehabilitation; auditory training and lip  
reading instruction may be required as well.  
In most cases, infrequent use of hearing devices  
does not provide full benefit. Once you have  
become accustomed to your hearing instruments,  
wear your hearing instruments everyday all day.  
Your hearing instruments use the most modern  
components to provide the best possible sound  
quality in every listening situation. However,  
communication devices such as digital cell phones  
can create interference (a buzzing sound) in  
hearing instruments. If you experience interference  
from a cell phone being used close by, you can  
minimize this interference in a number of ways.  
15  
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Switch your hearing instruments to another  
program, turn your head in a different direction or  
locate the cell phone and move away from it.  
Labeling  
The serial number and year of manufacture are  
located inside the battery compartment.  
16  
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Troubleshooting Guide  
CAUSE  
POSSIBLE REMEDY  
No sound  
• Not turned on  
Turn on  
• Low/dead battery  
• Poor battery contact  
• Battery upside down  
• Replace battery  
• Consult your hearing healthcare professional  
• Insert battery plus (+) side up  
• Earmolds blocked with • Clean earmolds. See “Cleaning your Hearing  
ear wax  
Instruments”. Consult your hearing health-  
care professional.  
• Plugged microphone  
protector  
• Consult your hearing healthcare  
professional  
Not loud enough  
• Low volume  
Turn up volume; see hearing healthcare  
professional for models without a manual  
volume control or if problem persists.  
• Replace battery  
• Low battery  
• Earmolds not inserted  
properly  
• See “Putting Your Hearing Instruments on  
Your Ears”. Reinsert carefully.  
• Change in hearing  
• Consult your hearing healthcare professional  
• Earmolds blocked with • Clean earmolds. See “Cleaning your Hearing  
ear wax  
Instruments”. Consult your hearing  
healthcare professional.  
• Plugged microphone  
protector  
• Consult your hearing healthcare  
professional  
Intermittent  
• Low battery  
• Replace battery  
• Dirty battery contact  
• Consult your hearing healthcare professional  
17  
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CAUSE  
POSSIBLE REMEDY  
Two long beeps  
• Replace battery  
• Low battery  
Whistling  
• Remove and reinsert carefully  
• Earmolds not inserted  
properly  
• Remove hand/clothing from ear  
• Consult your hearing healthcare professional  
• Hand/clothing near ear  
• Poorly fitting earmolds  
Not clear, distorted  
• Consult your hearing healthcare professional  
• Clean earmolds. See “Cleaning your Hearing  
Instruments”. Consult your hearing health-  
care professional.  
• Poorly fitting earmolds  
• Earmolds blocked with  
ear wax  
• Replace battery  
• Low battery  
• Consult your hearing healthcare  
professional  
• Plugged microphone  
protector  
Earmolds falling out of ear  
• Consult your hearing healthcare professional  
• See “Putting Your Hearing Instruments on  
Your Ears”. Reinsert carefully.  
• Poorly fitting earmolds  
• Earmolds not inserted  
properly  
18  
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CAUSE  
POSSIBLE REMEDY  
Weak on the telephone  
• Move telephone receiver around ear for  
clearer signal. See “Using the Telephone”.  
• Consult your hearing healthcare  
professional  
Telephone not  
positioned properly  
• Hearing device requires  
adjustment  
For any problems not listed in the guide, contact your hearing healthcare  
professional. If you do not have a hearing healthcare professional, please  
contact the nearest office listed on the back page of this booklet.  
19  
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Warning to Hearing Instrument  
Dispensers (to comply with the U.S.  
Food and Drug Administration (FDA)  
regulations)  
A hearing instrument dispenser should advise a  
prospective hearing instrument user to consult  
promptly with a licensed physician (preferably an ear  
specialist) before dispensing a hearing instrument if  
the hearing instrument dispenser determines through  
inquiry, actual observation, or review of any other  
available information concerning the prospective user,  
that the prospective user has any of the following  
conditions: (i) Visible congenital or traumatic deformity  
of the ear. (ii) History of active drainage from the ear  
within the previous 90 days. (iii) History of sudden or  
rapidly progressive hearing loss within the previous  
90 days. (iv) Acute or chronic dizziness. (v) Unilateral  
hearing loss of sudden or recent onset within the  
previous 90 days. (vi) Audiometric air-bone gap equal  
to or greater than 15 decibels at 500 hertz (Hz), 1,000  
Hz, and 2,000 Hz. (vii) Visible evidence of significant  
cerumen accumulation or a foreign body in the ear  
canal. (viii) Pain or discomfort in the ear. Special care  
should be exercised in selecting and fitting a hearing  
instrument whose maximum sound pressure level  
exceeds 132 decibels because there may be risk of  
impairing the remaining hearing of the hearing  
20  
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instrument user. [This provision is required only for  
those hearing instruments with a maximum sound  
pressure capability greater than 132 decibels (dB).]  
Important Notice for Prospective Hearing  
Instrument Users  
Good health practice requires that a person with a  
hearing loss have a medical evaluation by a licensed  
physician (preferably a physician who specializes in  
diseases of the ear) before purchasing a hearing  
instrument.  
Licensed physicians who specialize in diseases of the  
ear are often referred to as otolaryngologists,  
otologists or otorhinolaryngologists. The purpose of  
medical evaluation is to assure that all medically  
treatable conditions that may affect hearing are  
identified and treated before the hearing instrument is  
purchased. Following the medical evaluation, the  
physician will give you a written statement that states  
that your hearing loss has been medically evaluated  
and that you may be considered a candidate for a  
hearing instrument. The physician will refer you to an  
audiologist or a hearing instrument dispenser, as  
appropriate, for a hearing instrument evaluation. The  
audiologist or hearing instrument dispenser will  
conduct a hearing instrument evaluation to assess  
your ability to hear with and without a hearing  
instrument. The hearing instrument evaluation will  
21  
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enable the audiologist or dispenser to select and fit a  
hearing instrument to your individual needs. If you  
have reservations about your ability to adapt to  
amplification, you should inquire about the availability  
of a trial-rental or purchase-option program. Many  
hearing instrument dispensers now offer programs  
that permit you to wear a hearing instrument for a  
period of time for a nominal fee after which you may  
decide if you want to purchase the hearing  
instrument. Federal law restricts the sale of hearing  
instruments to those individuals who have obtained a  
medical evaluation from a licensed physician. Federal  
law permits a fully informed adult to sign a waiver  
statement declining the medical evaluation for  
religious or personal beliefs that preclude consultation  
with a physician. The exercise of such a waiver is not  
in your best health interest and its use is strongly  
discouraged.  
Children With Hearing Loss  
In addition to seeing a physician for a medical  
evaluation, a child with a hearing loss should be  
directed to an audiologist for evaluation and  
rehabilitation since hearing loss may cause problems  
in language development and the educational and  
social growth of a child. An audiologist is qualified by  
training and experience to assist in the evaluation and  
rehabilitation of a child with a hearing loss.  
22  
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Unitron Distributors  
Corporate Office/International  
20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 Canada  
Australia  
New Zealand  
Level 2, Norwest Quay, 21 Solent  
Circuit, Baulkham Hills, NSW,  
NSW 2153  
10/215 Rosedale Rd., M277 Private  
Bag, 300987, Albany, Auckland  
Norway  
Brugata 14 0186  
Oslo, Norway  
Belgium  
Baron de Vironlaan, 60  
b-1700 Dilbeek  
South Africa  
Canada  
First Floor – Selborne House,  
Fourways Golf Park, Roos Street,  
Fourways, Johannesburg  
20 Beasley Drive, P.O. Box 9017,  
Kitchener, ON N2G 4X1  
China  
Spain  
No. 78, Qi Ming Road,  
Export Processing Zone District B,  
Suzhou Industrial Park, P.R. 215021  
Avenida de la Industria nº13/15,  
Polígono de Canastell,  
03690 Sant Vicent del Raspeig.  
Alicante, España  
Denmark  
Nitivej 10, DK-2000 Frederiksberg  
Sweden  
Förmansvägen 2, 4 tr  
SE-11743, Stockholm, Sweden  
European Representative  
Daimlerstrasse 22, 70736  
Fellbach-Oeffingen, Germany  
United Kingdom  
St. George House, Cygnet Court,  
Centre Park, Warrington, Cheshire  
WA1 1PD  
France  
5 bis, rue Maryse Bastié - BP 15  
69671 Bron Cedex, France  
U.S.A.  
Netherlands  
Ir. D.S. Tuijnmanweg 10,  
4131 PN VIANEN  
Suite A, 2300 Berkshire Lane North,  
Plymouth, MN 55441  
Manufacturer  
Unitron Hearing Ltd.  
20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 Canada  
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Distributor  
09-038 029-5780-02  
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