Touchmonitor User Guide
1938L 19” LCD Open-Frame Touchmonitor
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Copyright © 2008 Tyco Electronics. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language, in any form or by any means,
including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise with-
out prior written permission of Elo TouchSystems.
Disclaimer
The information in this document is subject to change without notice. Elo TouchSystems makes
no representations or warranties with respect to the contents hereof, and specifically disclaims
any implied warranties of merchantability or fitness for a particular purpose. Elo TouchSystems
reserves the right to revise this publication and to make changes from time to time in the content
hereof without obligation of Elo TouchSystems to notify any person of such revisions or changes.
Trademark Acknowledgments
IntelliTouch, SecureTouch, TE logo and Tyco Electronics are trademarks. Other product names
mentioned herein may be trademarks or registered trademarks of their respective companies.
Tyco Electronics claims no interest in trademarks other than its own.
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Table of Contents
Chapter 1
Introduction
7
Appendix C
Product Description
7
Touchmonitor Specifications .....................................29
IntelliTouch Touchscreen Specifications .............30
Surface Capacitive Touchscreen Specifications .31
SecureTouch Touchscreen Specifications ..........32
Acoustic Pulse Recognition Specifications ..........33
19" LCD Touchmonitor (ET1938L-XXXA-X-G)
Precautions ................................................................7
About the Product ......................................................8
Chapter 2
Installation and Setup
9
Dimensions ..........................................................34
Unpacking Your Touchmonitor...................................9
Touch Interface Connection .......................................10
Product Overview ......................................................11
Front View ............................................................11
Rear View ............................................................11
Installing the Driver Software .....................................12
Installing the Serial Touch Driver .........................13
Installing the Serial Touch Driver for Windows
XP, Windows 2000, Me, 95/98 and NT 4.0 ...13
Installing the Serial Touch Driver for MS-DOS
and Windows 3.1..................................................14
Installing the USB Touch Driver ..........................15
Installing the USB Touch Driver for Windows
Regulatory Information
Warranty
35
38
39
Index
XP, Windows 2000, Me, 95/98 and NT 4.0 ..15
Installing APR USB Touch Driver for
Windows XP..................................................16
Chapter 3
Operation
17
About Touchmonitor Adjustments ..............................17
Rear Panel Controls .............................................18
Remote OSD Buttons (option) .............................18
Controls and Adjustment ............................................19
On Screen Display (OSD) Menu Functions.........19
On Screen Display (OSD) Control Options .........20
Preset Modes .......................................................21
Power Management System ................................22
Chapter 4
Troubleshooting
23
Solutions to Common Problems .................................23
Appendix A
Native Resolution .......................................................24
Appendix B
Touchmonitor Safety .................................................26
Care and Handling of Your Touchmonitor ................27
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C H A P T E R
1
INTRODUCTION
Product Description
Your new touchmonitor combines the reliable performance of touch technology with the latest
advances in (LCD) display design. This combination of features creates a natural flow of
information between a user and your touchmonitor.
This LCD monitor incorporates a 19” color active matrix thin-film-transistor (TFT) to provide
superior display performance. A maximum resolution of WXGA 1440 x 900 is ideal for
displaying graphics and images. Other outstanding features that enhance this LCD monitor’s
performance are Plug & Play compatibility, and On-Screen Display (OSD) controls.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user’s manual to
maximize the life of your unit. See Appendix B, page B-27, for more information on
touchmonitor safety.
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About the Product
Your LCD open-frame touchmonitor is a 19” WXGATFT color display with the following features:
• The internal microprocessor digitally controls auto-scanning for horizontal scan frequencies
between 31.5 KHz and 80 KHz, and vertical scan frequencies between 56.3 Hz and 75.0 Hz. In
each frequency mode, the microprocessor-based circuitry allows the monitor to function at
the precision of a fixed frequency.
• High contrast color TFT LCD display supports resolutions up to WXGA 1440 x 900.
• Compatible with VGA, SVGA, XGA, SXGA (non-interlaced) and most Macintosh compatible
color video cards.
• Power management system conforms to VESA DPMS standard.
• Supports DDC 2B for Plug & Play compatibility.
• Advanced On Screen Display (OSD) control for picture quality adjustment.
For full Product Specifications refer to Appendix C, page C-29.
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C H A P T E R
2
INSTALLATION AND SETUP
This chapter discusses how to install your LCD touchmonitor and the driver software.
Unpacking Your Touchmonitor
Check that the following 9 items are present and in good condition:
LCD touchmonitor
Video cable
USB cable
Elo Quick Start Guide
CD
Software
Serial cable
DVI-D Cable
Touch Tools CD + Quick Install Guide
Strain Relief kit
Mounting Brackets
optional power brick/cable sets.
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Touch Interface Connection
Note:
Before connecting the cables to your touchmonitor and PC, be sure that the computer
and touchmonitor are turned off.
1
2
2
5
3
3
Adapter
Video Cable
Serial Cable USB Cable OSD Remote Control Key
(option)
DVI Cable
1. Connect one end of the power adapter to the monitor and the other end to the connector of the
power cord.
2. Connect one end of either the touchscreen serial (RS232) cable or the touchscreen USB cable
(but not both) to the rear side of the computer and the other end to the LCD touchmonitor.
Tighten by turning the two thumb screws clockwise to ensure proper grounding (USB cable
does not have thumb screws).
3. Connect one end of the video/DVI cable to the rear side of computer and the other to the
LCD touchmonitor. Tighten by turning the two thumb screws clockwise to ensure proper
grounding.
4. Press the power button on the rear panel to turn the monitor power on.
5. Connect OSD remote control key (optional) to the monitor.
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Product Overview
Front View
Rear View
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Installing the Driver Software
Elo TouchSystems provides driver software that allows your touchmonitor to work with your
computer. Drivers are located on the enclosed CD-ROM for the following operating systems:
• Windows XP
• Windows 2000
• Windows Me
• Windows 98
• Windows 95
• WindowsNT 4.0
The latest versions of drivers and driver information for other operating systems are available on the
Your Elo touchmonitor is Plug-and-Play compliant. Information on the video capabilities of
your touchmonitor is sent to your video display adapter when Windows starts. If Windows
detects your touchmonitor, follow the instructions on the screen to install a generic Plug-and-
Play monitor.
Refer to the appropriate section for driver installation instructions.
Depending upon whether you connected the serial communication cable or the USB
communication cable, you should install only the serial driver or the USB driver.
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Installing the Serial Touch Driver
Installing the Serial Touch Driver for Windows XP,
Windows 2000, Me, 95/98 and NT 4.0
NOTE: For Windows 2000 and NT 4.0 you must have administrator access rights to install
the driver.
To install Windows 2000 and Windows XP, you must use the "update driver" method; you will
not find a setup.exe file within the download.
1. Insert the Elo CD-ROM in your computer's CD-ROM drive.
2. If the AutoStart feature for your CD-ROM drive is active, the system automatically detects
the CD and starts the setup program.
3. Follow the directions on the screen to complete the driver setup for your version of Windows.
4. If the AutoStart feature is not active:
a. Click Start > Run.
b. Click the Browse button to locate the EloCd.exe program on the CD-ROM.
c. Click Open, then OK to run EloCd.exe.
5. Follow the directions on the screen to complete the driver setup for your version of Windows.
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Installing the Serial Touch Driver for MS-DOS and Windows 3.1
You must have a DOS mouse driver (MOUSE.COM) installed for your mouse if you wish to
continue using your mouse along with your touchmonitor inDOS.
To install Windows 3.x and MS-DOS from Windows 95/98, follow the directions below:
1. Insert the CD-ROM in your computer’s CD-ROM drive.
2. From DOS, type d:\EloDos_W31 to change to the correct directory on the CD-ROM (your
CD-ROM drive may be mapped to a different drive letter).
3. Type INSTALL and press Enter to start the installation.
4. Align the touchscreen.
You must have already completed Steps 1 and 2 before proceeding.
To run the INSTALL program:
1. Type INSTALL at the DOS prompt in the directory containing the driver install files.
2. INSTALL asks you to select the software to install. Then choose d:\EloDos_W31 from the
displayed list.
3. INSTALL also asks you for the paths to use during installation, or you may use its defaults.
INSTALL creates directories as necessary, and warns you if they exist.
If you are updating your software, you may wish to specify the paths containing the earlier versions,
and overwrite the obsolete files. All executable programs are upward compatible. For a list of
differences from each previous version of the drivers, be sure to select "Differences from Previous
Versions" during the installation process.
INSTALLupdates yourAUTOEXEC.BAT file with the drivers you select. INSTALLmakes a copy
of your originalAUTOEXEC.BAT file, calledAUTOEXEC.OLD. If you already have Elo driver
commands in your AUTOEXEC.BAT file, they will be commented out.
When INSTALL is finished, it leaves a file called GO.BAT in the subdirectory you specified. GO
loads the touchscreen driver, runs the calibration program ELOCALIB, and gives you some final
instructions.
If you are using Windows 3.1, you will also calibrate the touchscreen within Windows 3.1 with the
Touchscreen Control Panel.
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Installing the USB Touch Driver
Installing the USB Touch Driver for Windows XP,
Windows 2000, Me, 95/98 and NT 4.0
To install Windows 2000 and Windows XP, you must use the "update driver" method; you will
not find a setup.exe file within the download.
NOTE:
For Windows 2000 you must have administrator access rights to install the driver.
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If running Windows 98, Windows ME or Windows 2000, the Add New Hardware Wizard starts.
2. Choose Next. Select “Search for the best driver for your device (Recommended)” and choose
Next.
3. When a list of search locations is displayed, place a checkmark on “Specify a location” and
use Browse to select the \EloUSB directory on the Elo CD-ROM.
4. Choose Next. Once the Elo USB touchscreen driver has been detected, choose Next again.
5. You will see several files being copied. Insert your Windows 98 CD if prompted. Choose
Finish.
If Windows 98, Windows Me or Windows 2000 does not start the Add New Hardware Wizard.
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive. If the AutoStart feature for your
CD-ROM drive is active, the system automatically detects the CD and starts the setup program.
2. Follow the directions on the screen to complete the driver setup for your version of Windows.
If the AutoStart feature is not active:
1. Click Start > Run.
2. Click the Browse button to locate the EloCd.exe program on the CD-ROM.
3. Click Open, then OK to run EloCd.exe.
4. Follow the directions on the screen to complete the driver setup for your version of Windows.
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Installing APR USB Touch Driver for Windows XP
Insert the Elo APR CD-ROM in your computer’s CD-ROM driver.
Follow the directions on the screen to complete the APR 2.0 driver setup for your
version of Windows.
1.Click Start > Run.
2.Click the Browse button to locate the SW600117.exe program on the CD-ROM.
3.Click Open, then OK to run SW600117.exe.
4.Follow the directions on the screen to complete the driver setup for your version
of Windows.
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C H A P T E R
3
OPERATION
About Touchmonitor Adjustments
Your touchmonitor will not likely require adjustment. However, variations in video output and
application may require adjustments to your touchmonitor to optimize the quality of the display.
For best performance, your touchmonitor should be operating in native resolution, 1440 x 900
at 60 Hz. Use the Display control panel in Windows to choose 1440 x 900 resolution.
Operating in other resolutions will degrade video performance. For further information, please
refer to Appendix A, page A-25.
All control adjustments are automatically memorized. This feature saves you from having to reset
your choices every time you unplug or power your touchmonitor off and on. If there is a power
failure, your touchmonitor settings will not default to the factory specifications.
3-17
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Rear Panel Controls
SEL
MENU
1
2
3
4
5
Control
1. Menu/Exit
2.
Function
Display/exits the On Screen Display (OSD) menus.
1. Enter contrast of the OSD.
2. Increase value of the adjustment item.
3. Select item counter-clockwise.
1. Enter brightness adjustment.
3.
2. Decrease value of the adjustment item.
3. Select item clockwise.
4. Select
Selects the adjustment items from the OSD menus.
Switches the power of the monitor.
5. Power Switch
Remote OSD Buttons (option)
1
2
3
4
Control
1. Menu/Exit
2.
Function
Display/exits the On Screen Display (OSD) menus.
1. Enter contrast of the OSD.
2. Increase value of the adjustment item.
3. Select item counter-clockwise.
1. Enter brightness adjustment.
3.
2. Decrease value of the adjustment item.
3. Select item clockwise.
4. Select
Selects the adjustment items from the OSD menus.
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Controls and Adjustment
On Screen Display (OSD) Menu Functions
To Display and Select the OSD Functions:
1. Press the Menu key to activate the OSD menu.
2. Use or to move through the menu. Press the Select key, the parameter will be highlighted
when selected.
3. To quit the OSD screen at any time during the operation, press the Menu key. If no keys are
pressed for a short time period, the OSD automatically disappears.
NOTE:
The OSD screen will disappear if no input activities are detected for 45 seconds.
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On Screen Display (OSD) Control Options
Control
Description
Contrast
Increases or decreases contrast.
Brightness
V-Position
H-Position
Recall Defaults
RGB
Increases or decreases brightness.
Moves the screen up or down.
Moves the screen left or right.
Returns the monitor to its default settings.
Press or to select 9300, 6500, 5500, 7500 and USER. Only when
selecting USER can you make adjustments to the R/G/B content.
Press Enter to restore to factory default setting.
Choose from preset options.
Resolution
Sharpness
Phase
Adjusts the sharpness.
Increases or decreases the snow noise of the image after auto
adjustment is made.
Clock
The dot clock is fine-adjusted after auto adjust.
Moves the OSD position horizontally on the screen. When the
button is pressed, the OSD control menu will move to the right
side of the screen. Likewise, when the button is pressed, the
OSD control menu will move to the left side.
Moves the OSD position vertically on the screen. When the
button is pressed, the OSD control menu will move to the top side
of the screen. Likewise, when the button is pressed, the OSD
control menu will move to the lower side.
OSD H-Position
OSD V-Position
OSDTime
Determines how long (in seconds) the OSD menu waits before
closing automatically after no action has been performed.
PressAuto to enable this function. TheAuto-Adjust will automatically
adjust V-Position, H-Position, Clock and Clock-Phase.
Select from English, French, German, Spanish, Japanese, Korean,
Italian, Traditional Chinese, Simplified Chinese.
Auto-Adjust
OSD Language
Information Description Indicates the current resolution, H-Frequency and V-Frequency.
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Preset Modes
To reduce the need for adjustment for different modes, the monitor has default setting modes that
are most commonly used as given in the table below. If any of these display modes are detected, the
monitor automatically adjusts the picture size and centering. When no mode is matched, the user can
store their preferred modes in the user modes. The monitor is capable of storing up to 7 user modes.
The only condition to store as a user mode is the new display information must have 1 KHz differ-
ence for horizontal frequency or 1 Hz for vertical frequency or the sync signal polarities are differ-
ent from the default modes.
H. Freq.
(KHz)
Band Width
(MHz)
Mode Resolution
H
V
1
VGA 640 x 350@70Hz
31.4
31.4
31.4
35.0
37.8
35.1
37.8
48.0
48.3
53.9
57.6
60.0
70
70
-
-
-
2
VGA 720 x 400@70Hz
VGA 640 x 480@60Hz
VGA 640 x 480@66Hz
VGA 640 x 480@72Hz
SGA 800 x 600@56Hz
SGA 800 x 600@60Hz
SGA 800 x 600@72Hz
XGA 1024 x 768@60Hz
XGA 1024 x 768@65Hz
XGA 1024 x 768@72Hz
XGA 1024 x 768@75Hz
+
-
3
59.9
66.6
72.8
56.2
60.3
72.1
60.0
66.1
72.0
75.0
60.0
75.0
75.0
75.0
65.0
59.9
60.0
60.0
108
-
4
+
-
+
-
5
6
+
+
+
-
+
+
+
-
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
-
+
-
-
+
+
+
-
+
+
+
+
+
+
+
-
SXGA 1280 x 1024@60Hz 63.9
SXGA 1280 x 1024@75Hz 79.9
1440 x 900@60Hz
1152 x 864@75Hz
1280 x 768@65Hz
1680 x 1050@60Hz
1366 x 768@60Hz
1280 x 960@60Hz
832 x 624@75Hz
1280 x 768@60Hz
1280 x 768@75Hz
1360 x 768@60Hz
67.5
56.48
51.8
65.3
47.7
60.0
60.0
47.7
60.3
47.7
+
+
-
-
+
+
-
+
+
+
+
+
79.5
102.3
60.0
-
+
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Power Management System
The monitor is equipped with the power management function which automatically reduces the
power consumption when not in use.
Power
Mode
On
Consumption
<45W
Sleep
Off
<4W
<2W
We recommend utilizing a screensaver when the touchmonitor is not in use.
NOTE:
The monitor automatically goes through the Power Management System (PMS) steps
when it is idle. To activate the monitor, press any key on the keyboard or move the
mouse.
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C H A P T E R
4
TROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem
persists, please contact your local dealer or our service center.
Solutions to Common Problems
Problem
Suggestion(s)
The monitor does not respond
after you turn on the system
•
•
Check that the monitor’s Power Switch is on.
Turn off the power and check the monitor’s power cord
and signal cable for proper connection.
Characters on the screen are dim
The screen is blank
•
•
Refer to the About Touchmonitor Adjustments section to
adjust the brightness.
During operation, the monitor screen may automatically turn
off as a result of the Power Saving feature. Press any key to see
if the screen reappears.
•
Refer to the About Touchmonitor Adjustments section, page 3-17,
to adjust the brightness.
Screen flashes when initialized
“Out of Range” display
•
•
Turn the monitor off then turn it on again.
Check to see if the resolution of your computer is higher than
that of the LCD display.
•
•
Reconfigure the resolution of your computer to make it less
than or equal to 1440 x 900. See preset modes or Appendix A (page
A-25) for more information on resolution.
Touch doesn’t work
Make sure the touch cable is securely attached at both ends.
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A P P E N D I X
A
NATIVE RESOLUTION
The native resolution of a monitor is the resolution level at which the LCD panel is designed to
perform best. For the 1938L LCD touchmonitor, the native resolution is 1440 x 900. In almost
all cases, screen images look best when viewed at their native resolution.
Input Video
19" LCD
640 x 480 (VGA)
800 x 600 (SVGA)
1024 x 768 (XGA)
1280 x 1024 (SXGA)
1440 x 900 (WXGA)
Transforms input format to 1440 x 900
Transforms input format to 1440 x 900
Transforms input format to 1440 x 900
Transforms input format to 1440 x 900
Displays in Native Resolution
The native resolution of an LCD is the actual number of pixels horizontally in the LCD by the
number of pixels vertically in the LCD. LCD resolution is usually represented by the following
symbols:
VGA
640 x 480
800 x 600
1024 x 768
1280 x 1024
1440 x 900
SVGA
XGA
SXGA
WXGA+
WSXGA+ 1680 x 1050
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As an example, a WXGA+ resolution LCD panel has 1440 pixels horizontally by 900 pixels
vertically. Input video is also represented by the same terms. WXGA input video has a format of
1440 pixels horizontally by 900 pixels vertically. When the input pixels contained in the video
input format match the native resolution of the panel, there is a one to one correspondence of
mapping of input video pixels to LCD pixels. As an example, the pixel in column 45 and row 26
of the input video is in column 45 and row 26 of the LCD. For the case when the input video is at
a lower resolution than the native resolution of the LCD, the direct correspondence between the
video pixels and the LCD pixels is lost. The LCD controller can compute the correspondence
between video pixels and LCD pixels using algorithms contained on its controller. The accuracy
of the algorithms determines the fidelity of conversion of video pixels to LCD pixels. Poor
fidelity conversion can result in artifacts in the LCD displayed image such as varying width
characters.
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A P P E N D I X
B
TOUCHMONITOR SAFETY
This manual contains information that is important for the proper setup and maintenance of your
touchmonitor. Before setting up and powering on your new touchmonitor, read through this manual,
especially Chapter 2 (Installation), and Chapter 3 (Operation).
1 To reduce the risk of electric shock, follow all safety notices and never open the touchmonitor
case.
2 Turn off the product before cleaning.
3 Your new touchmonitor is equipped with a 3-wire, grounding power cord. The power cord plug
will only fit into a grounded outlet. Do not attempt to fit the plug into an outlet that has not been
configured for this purpose. Do not use a damaged power cord. Use only the power cord that
comes with your touchmonitor. Use of an unauthorized power cord may invalidate your warranty.
4 The slots located on the sides and top of the touchmonitor case are for ventilation. Do not block
or insert anything inside the ventilation slots.
5 It is important that your touchmonitor remains dry. Do not pour liquid into or onto your
touchmonitor. If your touchmonitor becomes wet do not attempt to repair it yourself.
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Care and Handling of Your Touchmonitor
The following tips will help keep your touchmonitor functioning at the optimal level.
• To avoid risk of electric shock, do not disassemble the brick supply or display unit cabinet. The
unit is not user serviceable. Remember to unplug the display unit from the power outlet before
cleaning.
• Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do not use thinner or
benzene, abrasive cleaners or compressed air.
• To clean the display unit cabinet, use a cloth lightly dampened with a mild detergent.
• Avoid getting liquids inside your touchmonitor. If liquid does get inside, have a qualified service
technician check it before you power it on again.
• Do not wipe the screen with a cloth or sponge that could scratch the surface.
• To clean the touchscreen, use window or glass cleaner. Put the cleaner on a clean cloth and
wipe the touchscreen. Never apply the cleaner directly on the touchscreen.
Warning
This product consists of devices that may contain mercury, which must be recycled or disposed
of in accordance with local, state, or federal laws. (Within this system, the backlight lamps in the
monitor display contain mercury.)
Waste Electrical and Electronic Equipment (WEEE) Directive
In the European Union, this label indicates that this product should not be disposed of with
household waste. It should be deposited at an appropriate facility to enable recovery and recycling.
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A P P E N D I X
C
TECHNICAL SPECIFICATIONS
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Touchmonitor Specifications
Model
1938L
LCD Display
Display Size
Pixel Pitch
Display Mode
19” TFT Active Matrix Panel
408(H) x 255(V) mm
0.284(H) x 0.284(V) mm
VGA 640 x 350 (70Hz)
VGA 720 x 400 (70Hz)
VGA 640 x 480 (60 / 66 / 72Hz)
SGA 800 x 600 (56 / 60 / 72Hz)
XGA 1024 x 768 (60 / 65 / 72Hz)
SXGA 1280 x 1024 (60 / 75Hz)
1440 x 900 (60Hz)
1152 x 864 (75Hz)
1280 x 768 (65Hz)
1680 x 1050 (60Hz)
1366 x 768 (60Hz)
1280 x 960 (60Hz)
832 x 624 (75Hz)
1280 x 768 (60Hz / 75Hz)
1360 x 768 (60Hz)
Max. Resolution
Contrast Ratio
Brightness
WXGA 1440 x 900 (60Hz)
1000 : 1 (typical)
No touch screen: typical 230 cd/m2 ; Min 184 cd/m2
IntelliTouch: typical 230 cd/m2 ; Min 184 cd/m2
Surface Capacitive: typical 212 cd/m2 ; Min 170 cd/m2
SecureTouch: typical 230 cd/m2 ; Min 184 cd/m2
Acoustic Pulse Recognition: typical 230 cd/m2 ; Min 184 cd/m2
Tr: 15 ms Tf: 7ms (Typ.)
Response Time
Display Color
Viewing Angle
16.7M
Vertical -89o ~ +89o
Horizontal -89o ~+89o
Input Signal
Video
Sync
R.G.B. Analog 0.7Vp-p, 75 ohm
TTL Positive or Negative
DVI video
Digital TMDS Input
Signal Connector
Rear Controls
Mini D-Sub 15 pin, DVI-D
Menu,
,
, Select, Power
On Screen Display (OSD) Controls
Contrast, Brightness, H-Position, V-Position,
Color Temperature, Phase, Clock, OSD Time, Recall,
Language: English, French, German, Spanish, Japanese, Korean,
Italian, Traditional Chinese, Simplified Chinese
DDC 2B
Plug & Play
Touch Panel (optional)
Power Adapter
Operating Conditions
IntelliTouch//Surface Capacitive/SecureTouch/APR
Input AC 100-240V, 50/60Hz
Temperature
Humidity
Altitude
Temperature
Humidity
0oC ~ 40oC (32oF ~ 104oF)
20% ~ 80% (No Condensation)
To 12,000 Feet
Storage Conditions
-20oC ~ 60oC (-4oF ~ 140oF)
10% ~ 90% (No Condensation)
297 x 444 x 47 mm
4.75Kg
Dimensions (HxWxD)
Weight (Net)
Certifications
UL, C-UL, FCC-B, CE, VCCI, C-Tick, MPRII , TUV T Mark
EK, ETC, CCC, BSMI
Note: DVI is not included on EU models
C-29
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IntelliTouch Touchscreen Specifications
Positional Accuracy
Standard deviation of error is less than 0.080 in. (2.03 mm).
Equates to less than ±1%.
Touchpoint Density
More than 100,000 touchpoints/in2 (15,500 touchpoints/cm2).
Typically less than 3 ounces (85 grams).
Touch Activation Force
Surface Durability
Surface durability is that of glass, Mohs’ hardness rating of 7.
No known wear-out mechanism, as there are no layers, coatings,
or moving parts. IntelliTouch technology has been operationally
tested to more than 50 million touches in one location without
failure, using a stylus similar to a finger.
Expected Life Performance
Sealing
Unit is sealed to protect against splashed liquids, dirt, and dust.
90%
Light Transmission (per ASTM
D1003)
Visual Resolution
All measurements made using USAF 1951 Resolution Chart,
under 30X magnification, with test unit located approximately
1.5 in (38 mm) from surface of resolution chart.
Clear surface: Excellent, with no noticeable degradation.
Antiglaresurface:6:1minimum.
Gloss (per ASTM D2457
using a 60-degree gloss meter)
Antiglare surface: Curved: 60 ± 20 gloss units or 75 ± 15 gloss
units.
Chemical Resistance
The active area of the touchscreen is resistant to all chemicals
that do not affect glass, such as:
Acetone
Toluene
Methyl ethyl ketone
Isopropyl alcohol
Methylalcohol
Ethyl acetate
Ammonia-based glass cleaners
Gasoline
Kerosene
Vinegar
Electrostatic Protection (per
EN 61 000-4-2, 1995)
Meets Levels 4 (15kV air/8 kV contact discharge)
C-30 User Guide
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Surface Capacitive Touchscreen Specifications
Input method
Finger
Glass Thickness
0.118" / 3.0 mm nominal. (Glass only, not including tape, wires and/or solder if used)
Reported touch coordinates are within 1.5% of true position (based on viewing area
dimensions)
Positional Accuracy
Resolution
Controller
Touchpoint density is based on controller resolution of 4096 x 4096
Controller board size of 2.1" x 3.3" (5.4 x 8.4 cm), with auto-detect function for
Serial (RS232) and USB 1.1 connection
OPTICAL
Up to 85% per ASTM D1003
Temperature
Touchscreen Operating: –15oC to 70oC
Storage: –50oC to 85oC
Controller
Operating: 0oC to 65oC
Storage: –25oC to 85oC
Relative Humidity
Chemical Resistance
Agency Approvals
Sealability
Operating/Storage: 10% to 90% RH, noncondensing
Water, ammonia, isopropyl alcohol, and similar non-abrasive cleaners
UL, cUL, TUV, CE, FCC Class A & B, CISPR B
Can be sealed to meet NEMA 4 and 12 and IP 65 standards
Anti-glare hardcoat cannot be scratched using any stylus with Mohs rating equal to or
lessthan6.Testedinthelaboratorytowithstandover160million(mechanicallysimulated)
touches without noticeable degradation.
SurfaceDurability
C-31
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SecureTouch Touchscreen Specifications
Input Method
Positional Accuracy
Resolution
Finger or gloved hand (cloth, leather, or rubber) activation
Standard deviation of error is less than 0.080 in. (2 mm)
Touchpoint density is based on controller resolution of 4096 x 4096,
plus 255 levels corresponding to touch pressure
Touch Activation Force
Controller
Typically 2 to 3 ounces (55 to 85 grams)
Board: Serial (RS232) or USB 1.1
Light Transmission
Temperature
Up to 90% per ASTM D1003-92
Operating: –20o C to 50o C
Storage: –40o C to 71o C
Operating: 40o C at 90% RH, noncondensing
Relative Humidity
Altitude
Operating: 10,000 ft (3,048 m)
Storage/transport: 50,000 ft (15,240 m)
Chemical Resistance
The touch active area of the touchscreen is resistant to chemicals that do not affect
glass, suchas:acetone, toluene, methylethylketone, isopropylalcohol, methylalcohol,
ethyl acetate, ammonia-based glass cleaners, gasoline, kerosene, vinegar
Per EN 6100-4-2, 1995: Meets Level 4 (15 kV air/8 kV contact discharges)
UL, cUL, TUV, CE, FCC Class A
Electrostatic Protection
Agency Approvals
Sealability
Can be sealed to meet NEMA 3/3R/5/12/12K/13, IP64 standards
Surface durability is that of glass, Mohs' hardness rating of 7
No known wear-out mechanism, as there are no layers, coatings, or moving parts.
SecureTouchtechnologyhasbeenoperationallytestedtomorethan50milliontouches
in one location without failure, using a stylus similar to a finger.
Meets UL-60950 and CSA 22.2 No. 60950 ball drop test (0.5 kg, 50 mm diameter
ball dropped from height of 1.3 m)
SurfaceDurability
Expected Life
Impact Resistance
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Acoustic Pulse Recognition Specification
Input method
Finger, finger nail, gloved hand, or stylus activation
Position accuracy
1% max. error
Resolution accuracy
Touchpoint density is based on controller resolution of
4096 x 4096
Touch activation force
Controller
Typically 2 to 3 ounces (55 to 85 grams)
Board: USB 1.1
Light transmission
Chemical resistance
90%+/-5%
The touch activation area of the touchscreen is resistant to
chemicals that do not affect glass such as: acetone, toluene,
methyl ethyl ketone, isopropyl alcohol, methyl alcohol,
ethyl acetate, ammonia-based glass cleaners, gasoline,
kerosene, vinegar
Surface durability
Expected life
Surface durability is that of glass, Mohs’ hardness rating of 7
No known wear-out mechanism, as there are no layers,
coatings, or moving parts. APR technology has been
operationally tested to more than 50 million touches in one
location without failure, using a stylus similar finger.
C-33
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19” LCD Touchmonitor (ET1938L-XXXA-X-G) Dimensions
444mm
C-34 User Guide
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REGULATORY INFORMATION
I. Electrical Safety Information:
A) Compliance is required with respect to the voltage, frequency, and current requirements
indicated on the manufacturer’s label. Connection to a different power source than those
specified herein will likely result in improper operation, damage to the equipment or pose a
firehazard if the limitations are not followed.
B) There are no operator serviceable parts inside this equipment. There are hazardous
voltages generated by this equipment which constitute a safety hazard. Service should be
provided only by a qualified service technician.
C) This equipment is provided with a detachable power cord which has an integral safety
ground wire intended for connection to a grounded safety outlet.
1) Do not substitute the cord with other than the provided approved type. Under no
circumstances use an adapter plug to connect to a 2-wire outlet as this will defeat the
continuity of the grounding wire.
2) The equipment requires the use of the ground wire as a part of the safety certification,
modification or misuse can provide a shock hazard that can result in serious injury or
death.
3) Contact a qualified electrician or the manufacturer if there are questions about the
installation prior to connecting the equipment to mains power.
II. Emissions and Immunity Information
A) Notice to Users in the United States: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy, and if
not installed and used in accordance with the instructions, may cause harmful interference to
radio communications.
B) Notice to Users in Canada: This equipment complies with the Class B limits for radio
noise emissions from digital apparatus as established by the Radio Interference Regulations
of Industrie Canada.
C) Notice to Users in the European Union: Use only the provided power cords and
interconnecting cabling provided with the equipment. Substitution of provided cords and
cabling may compromise electrical safety or CE Mark Certification for emissions or
immunity as required by the following standards:
35
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This Information Technology Equipment (ITE) is required to have a CE Mark on the
manufacturer’s label which means that the equipment has been tested to the following Directives
and Standards:
This equipment has been tested to the requirements for the CE Mark as required by EMC
Directive 89/336/EEC indicated in European Standard EN 55022 Class B and the Low Volt
age Directive 73/23/EEC as indicated in European Standard EN 60950.
D) General Information to all Users: This equipment generates, uses and can radiate radio
frequency energy. If not installed and used according to this manual the equipment may cause
interference with radio and television communications. There is, however, no guarantee that
interference will not occur in any particular installation due to site-specific factors.
1) In order to meet emission and immunity requirements, the user must observe the following:
a) Use only the provided I/O cables to connect this digital device with any computer.
b) To ensure compliance, use only the provided manufacturer’s approved line cord.
c) The user is cautioned that changes or modifications to the equipment not expressly
approved by the party responsible for compliance could void the user’s authority to operate
the equipment.
2) If this equipment appears to cause interference with radio or television reception, or any other
device:
a) Verify as an emission source by turning the equipment off and on.
b) If you determine that this equipment is causing the interference, try to correct the
interference by using one or more of the following measures:
i) Move the digital device away from the affected receiver.
ii) Reposition (turn) the digital device with respect to the affected receiver.
iii) Reorient the affected receiver’s antenna.
iv) Plug the digital device into a different AC outlet so the digital device and the
receiver are on different branch circuits.
v) Disconnect and remove any I/O cables that the digital device does not use.
(Unterminated I/O cables are a potential source of high RF emission levels.)
vi) Plug the digital device into only a grounded outlet receptacle. Do not use AC
adapter plugs. (Removing or cutting the line cord ground may increase RF emission
levels and may also present a lethal shock hazard to the user.)
If you need additional help, consult your dealer, manufacturer, or an experienced radio or televi-
sion technician.
36 User Guide
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S&E
R31524
This class B digital apparatus meets all requirements of the Canadian Interference-Causing Equip-
ment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept
any interference reveived, including interference that may cause undesired operation.
37
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WARRANTY
Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the
Product shall be free of defects in materials and workmanship. The warranty for the touchmonitors and components of
the product is regional; please contact your regional office.
Seller makes no warranty regarding the model life of components. Seller’s suppliers may at any time and from time to
time make changes in the components delivered as Products or components.
Buyer shall notify Seller in writing promptly (and in no case later than thirty (30) days after discovery) of the failure
of any Product to conform to the warranty set forth above; shall describe in commercially reasonable detail in such
notice the symptoms associated with such failure; and shall provide to Seller the opportunity to inspect such Products
as installed, if possible. The notice must be
received by Seller during the Warranty Period for such product, unless otherwise directed in writing by the Seller.
Within thirty (30) days after submitting such notice, Buyer shall package the allegedly defective Product in its origi-
nal shipping carton(s) or a functional equivalent and shall ship to Seller at Buyer’s expense and risk.
Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the Product
fails to meet the warranty set forth above, Seller shall correct such
failure by, at Seller’s options, either (i) modifying or repairing the Product or (ii) replacing the Product. Such
modification, repair, or replacement and the return shipment of the Product with minimum insurance to Buyer shall
be at Seller’s expense. Buyer shall bear the risk of loss or damage in transit, and may insure the Product. Buyer shall
reimburse Seller for transportation cost incurred for Product returned but not found by Seller to be defective. Modi-
fication or repair, of Products may, at Seller’s option, take place either at Seller’s facilities or at Buyer’s premises. If
Seller is unable to modify, repair, or replace a Product to conform to the warranty set forth above, then Seller shall, at
Seller’s option, either refund to Buyer or credit to Buyer’s account the purchase price of the Product less deprecia-
tion calculated on a straight-line basis over Seller’s stated Warranty Period.
THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EX-
CEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES,
EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE, REGARDINGTHE PRODUCTS, THEIR FITNESS FOR
ANYPURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIRNONINFRINGEMENT, OR OTHERWISE.
NO EMPLOYEE OF SELLER OR ANY OTHER PARTY ISAUTHORIZEDTO MAKEANY WARRANTY FOR THE
GOODS OTHERTHANTHEWARRANTYSETFORTH HEREIN. SELLER’S LIABILITYUNDERTHEWARRANTY
SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL
SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY
BUYER OR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, OR INCIDENTALDAMAGES.
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating to (i)
assessing the suitability for Buyer’s intended use of the Products and of any system design or drawing and (ii) deter-
mining the compliance of Buyer’s use of the Products with applicable laws, regulations, codes, and standards. Buyer
retains and accepts full responsibility for all warranty and other claims relating to or arising from Buyer’s products,
which include or incorporate Products or components manufactured or supplied by Seller. Buyer is solely
responsible for any and all representations and warranties regarding the Products made or authorized by Buyer. Buyer
will indemnify Seller and hold Seller harmless from any liability, claims, loss, cost, or expenses (including reasonable
attorney’s fees) attributable to Buyer’s products or representations or warranties concerning same.
38 User Guide
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INDEX
Installing the Serial Touch Driver for MS-DOS and
Windows 3.1, 14
A
About the Product, 8
Installing the Serial Touch Driver for Windows XP,
Windows 2000, Me, 95/98 and NT 4.0, 13
Installing the USB Touch Driver, 15
About Touchmonitor Adjustments, 17
Acoustic Pulse Recognition Specification, 35
Installing the USB Touch Driver for Windows XP,
Windows 2000, Me, 95/98 and NT 4.0, 15
IntelliTouch Touchscreen Specifications, 30
B
Brightness, 29
C
M
Care and Handling of Your Touchmonitor, 27
Certifications, 29
Main Unit, 10
Max. Resolution, 29
Cleaning Your Touchmonitor, 27
Contrast Ratio, 29
N
Controls and Adjustment, 19
Native Resolution, 24
D
O
Dimensions (HxWxD), 29
Display Color, 29
Display Mode, 29
Display Size, 29
Operating Conditions, 29
On Screen Display (OSD), 29
OSD Control Options, 20
OSD Menu Functions, 19
E
P
Electrical Safety Information, 32
Pixel Pitch, 29
Emissions and Immunity Information, 35
Plug & Play, 29
Power Adapter, 29
Power Management System, 22
Precautions, 7
F
Front View, 10
Product Description, 7
Product Overview, 10
I
Image problem, 23
Image, scrolling, 23
R
Input Signal, 29
Rear Control, 29
Installing APR USB Touch Driver for Windows XP, 16
Installation and Setup, 9
Installing the Driver Software, 12
Installing the Serial Touch Driver, 13
Rear View, 10
Rear Panel Controls, 18
Regulatory Information, 32
Remote OSD Buttons(option), 18
Response Time, 29
I N D E X - 40
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S
V
SecureTouch Touchscreen Specifications, 32
Signal Connector, 29
VGA, 24
Viewing Angle, 29
Solutions to Common Problems, 22
Storage Conditions, 29
Surface Capacitive Touchscrren Specifications, 31
SVGA, 24
W
Warranty, 36
Weight (Net), 29
SXGA, 24
T
X
Technical Specifications, 28
Touch Interface Connection, 11
Touch not working, 23
Touch Panel (optional), 29
Touchmonitor Safety, 26
Touchmonitor Specifications, 29
Troubleshooting, 23
XGA, 24
U
Unpacking Your Touchmonitor, 9
UXGA, 24
I N D E X - 41
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Check out Elo’s Web site!
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Getting in Touch with Elo
To find out more about Elo’s extensive range of touch solutions, visit our Web site at www.elotouch.com or simply call the office
nearest you:
North America
Elo TouchSystems
301 Constitution Drive,
Menlo Park, CA 94025
USA
Germany
Belgium
Asian-Pacific
Tyco Electronics Raychem GmbH
(Elo TouchSystems Division)
Finsinger Feld 1
Tyco Electronics Raychem GmbH
(Elo TouchSystems Division)
Diestsesteenweg 692
B-3010 Kessel-Lo
Sun Homada Bldg. 2F
1-19-20 Shin-Yokohama
Kanagawa 222-0033
Japan
D-85521 Ottobrunn
Germany
Belgium
(800) ELO-TOUCH
(800-356-8682)
Tel +49(0)(89)60822-0
Fax +49(0)(89)60822-180
Tel +32(0)(16)35-2100
Fax +32(o)(16)35-2101
Tel +81(45)478-2161
Fax +81(45)478-2180
Tel 650-361-4800
Fax 650-361-4722
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