Portégé® R30 - A
Series
User’s Guide
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see “If Something Goes Wrong” on
page 140 in this guide.
GMAD00372010
11/13
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3
Protection of Stored Data
For your important data, please make periodic back-up copies of all
the data stored on the hard disk or other storage devices as a
precaution against possible failures, alteration, or loss of the data.
IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE,
FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR
OTHER STORAGE DEVICES AND THE DATA CANNOT BE
RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY
DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE
RESULTING THEREFROM. WHEN COPYING OR
TRANSFERRING YOUR DATA, PLEASE BE SURE TO
CONFIRM WHETHER THE DATA HAS BEEN SUCCESSFULLY
COPIED OR TRANSFERRED. TOSHIBA DISCLAIMS ANY
LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE
DATA CORRECTLY.
Critical Applications
The computer you have purchased is not designed for any “critical
applications.” “Critical applications” means life support systems,
medical applications, connections to implanted medical devices,
commercial transportation, nuclear facilities or systems or any other
applications where product failure could lead to injury to persons or
loss of life or catastrophic property damage. ACCORDINGLY,
TOSHIBA, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY
AND ALL LIABILITY ARISING OUT OF THE USE OF THE
COMPUTER PRODUCTS IN ANY CRITICAL APPLICATIONS.
IF YOU USE THE COMPUTER PRODUCTS IN A CRITICAL
APPLICATION, YOU, AND NOT TOSHIBA, ASSUME FULL
RESPONSIBILITY FOR SUCH USE.
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4
FCC Notice “Declaration of Conformity
Information”
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
❖
❖
❖
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from
that to which the receiver is connected.
❖
Consult the dealer or an experienced radio/TV technician for
help.
NOTE
Only Peripherals complying with the FCC Class B limits may
be attached to this equipment. Operation with noncompliant
peripherals or peripherals not recommended by Toshiba is
likely to result in interference to radio and TV reception.
Shielded cables must be used between the external devices
and the computer's ports. Changes or modifications made to
this equipment not expressly approved by Toshiba or parties
authorized by Toshiba could void the user's authority to
operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
❖
❖
This device may not cause harmful interference.
This device must accept any interference received, including
interference that may cause undesired operation.
Contact Toshiba’s Support Web site at support.toshiba.com.
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5
Bluetooth® Wireless Technology
Interoperability
Bluetooth® modules are designed to be interoperable with any
product with Bluetooth wireless technology that is based on
Frequency Hopping Spread Spectrum (FHSS) radio technology, and
is compliant to:
❖
Bluetooth Specification as defined and approved by The
Bluetooth Special Interest Group.
❖
Logo certification with Bluetooth wireless technology as
defined by The Bluetooth Special Interest Group.
Bluetooth modules enable wireless networks over two or
more (up to a total of seven) TOSHIBA portable devices.
Please contact TOSHIBA computer product support on Web
site http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the
United States for more information.
When you use a Bluetooth module close to 2.4 GHz Wireless
LAN devices, Bluetooth transmissions might slow down or
cause errors. If you detect certain interference while you use
a Bluetooth device, always change the frequency, move your
device to the area outside of the interference range of 2.4
GHz Wireless LAN devices (40 meters/43.74 yards or more)
or stop transmitting from your device. Please contact
TOSHIBA computer product support on Web site http://
www.toshiba-europe.com/computers/tnt/bluetooth.htm in
Europe or support.toshiba.com in the United States for more
information.
Bluetooth and Wireless LAN devices operate within the
same radio frequency range and may interfere with one
another. If you use Bluetooth and Wireless LAN devices
simultaneously, you may occasionally experience a less than
optimal network performance or even lose your network
connection. If you should experience any such problem,
immediately turn off either one of your Bluetooth or Wireless
LAN. Please contact Toshiba computer product support on
Web site http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the
United States for more information.
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6
Bluetooth® Wireless Technology and Your
Health
The products with Bluetooth® wireless technology, like other radio
devices, emit radio frequency electromagnetic energy. The level of
energy emitted by devices with Bluetooth wireless technology
however is much less than the electromagnetic energy emitted by
wireless devices such as mobile phones.
Because products with Bluetooth wireless technology operate within
the guidelines found in radio frequency safety standards and
recommendations, TOSHIBA believes Bluetooth wireless technology
is safe for use by consumers. These standards and
recommendations reflect the consensus of the scientific community
and result from deliberations of panels and committees of scientists
who continually review and interpret the extensive research literature.
In some situations or environments, the use of Bluetooth wireless
technology may be restricted by the proprietor of the building or
responsible representatives of the organization. These situations may
for example include:
❖
Using the equipment with Bluetooth wireless technology on
board airplanes, or
❖
In any other environment where the risk of interference to other
devices or services is perceived or identified as harmful.
If you are uncertain of the policy that applies on the use of wireless
devices in a specific organization or environment (e.g. airports), you
are encouraged to ask for authorization to use the device with
Bluetooth wireless technology prior to turning on the equipment.
Exposure to Radio Frequency Radiation
The radiated output power of the Bluetooth module is far
below the FCC radio frequency exposure limits.
Nevertheless, the Bluetooth module shall be used in such a
manner that the potential for human contact during normal
operation is minimized.
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7
Wireless Interoperability
Wireless LAN products are designed to be interoperable with any
wireless LAN product that is based on Direct Sequence Spread
Spectrum (DSSS) radio technology, and is compliant to:
❖
The IEEE 802.11 Standard on Wireless LANs (Revision A/B/G),
as defined and approved by the Institute of Electrical and
Electronics Engineers.
❖
The Wireless Fidelity (Wi-Fi®) certification as defined by the Wi-Fi
Alliance. The “Wi-Fi CERTIFIED” logo is a certification mark of the
Wi-Fi Alliance.
Bluetooth® and Wireless LAN devices operate within the
same radio frequency range and may interfere with one
another. If you use Bluetooth and Wireless LAN devices
simultaneously, you may occasionally experience a less than
optimal network performance or even lose your network
connection.
If you should experience any such problem, immediately turn
off your Bluetooth or Wireless LAN device.
Please contact Toshiba computer product support on Web
site
http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the
United States for more information.
Radio Frequency Interference Requirements
This device is restricted to indoor use due to its operation in
the 5.15 GHz to 5.25 GHz frequency range. FCC requires
this product to be used indoors for frequency range 5.15
GHz to 5.25 GHz to reduce the potential for harmful
interference to co-channel Mobile Satellite systems.
Please note that high-power radars are allocated as primary
users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85
GHz bands. These radar stations can cause interference with
and/or damage this device.
NOTE
The above caution applies to products that operate with an
802.11a radio device.
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8
Wireless LAN and Your Health
Wireless LAN products, like other radio devices, emit radio frequency
electromagnetic energy. The level of energy emitted by Wireless LAN
devices however is far much less than the electromagnetic energy
emitted by wireless devices like for example mobile phones.
Because Wireless LAN products operate within the guidelines found
in radio frequency safety standards and recommendations, TOSHIBA
believes Wireless LAN is safe for use by consumers. These standards
and recommendations reflect the consensus of the scientific
community and result from deliberations of panels and committees
of scientists who continually review and interpret the extensive
research literature.
In some situations or environments, the use of Wireless LAN may be
restricted by the proprietor of the building or responsible
representatives of the organization. These situations may for example
include:
❖
❖
Using the Wireless LAN equipment on board airplanes, or
In any other environment where the risk of interference to other
devices or services is perceived or identified as harmful.
If you are uncertain of the policy that applies on the use of wireless
devices in a specific organization or environment (e.g. airports), you
are encouraged to ask for authorization to use the Wireless LAN
device prior to turning on the equipment.
Exposure to Radio Frequency Radiation
The radiated output power of the Wireless LAN is far below
the FCC radio frequency exposure limits. Nevertheless, the
Wireless LAN shall be used in such a manner that the
potential for human contact during normal operation is
minimized. The antenna(s) used for this transmitter must not
be co-located or operating in conjunction with any other
antenna or transmitter.
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9
Optical Disc Drive Safety Instructions
NOTE
This section is only applicable if your system has an Optical
Disc Drive.
This appliance contains a laser system and is classified as a
CLASS 1 LASER PRODUCT. To use this model properly,
read the User’s Guide carefully and keep it for your future
reference.
Never attempt to disassemble, adjust or repair an optical
disc drive. You could damage the drive. You would also be
exposed to laser light or other safety hazards, resulting in
serious injury. Always contact an authorized Toshiba service
provider, if any repair or adjustment is required.
Location of the Required Label
(Sample shown below. Location of the label may be underneath the
battery.)
Canada – Industry Canada (IC)
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conformé à la norme
NMB-003 du Canada.
This device complies with RSS 210 of Industry Canada.
The installer of this radio equipment must ensure that the
antenna is located or pointed such that it does not emit RF
field in excess of Health Canada limits for the general
population; consult Safety Code 6, obtainable from Health
Canada’s Web site www.hc-sc.gc.ca/rpb. The RF device
shall not be co-located with any other transmitter that has
not been tested with this device.
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10
Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of this device.
L’ utilisation de ce dispositif est soumis aux deux conditions
suivantes: (1) il ne doit pas produire de brouillage et (2) l’utilisateur du
dispositif doit être prêt à accepter tout brouillage radioélectrique
reçu, même s’il est susceptible de compromettre son
fonctionnement.
The term “IC” before the equipment certification number only
signifies that the Industry Canada technical specifications were met.
To prevent radio interference to the licensed service, this device is
intended to be operated indoors and away from windows to provide
maximum shielding. Equipment (or its transmit antenna) that is
installed outdoors is subject to licensing.
Pour empecher que cet appareil cause du brouillage au service
faisant l’objet d’une licence, il doit etre utilize a l’interieur et devrait
etre place loin des fenetres afin de Fournier un ecram de blindage
maximal. Si le matriel (ou son antenne d’emission) est installe a
l’exterieur, il doit faire l’objet d’une licence.
This device is restricted to indoor use due to its operation in
the 5.15 GHz to 5.25 GHz frequency range. Industry Canada
requires this product to be used indoors for frequency range
5.15 GHz to 5.25 GHz to reduce the potential for harmful
interference to co-channel Mobile Satellite systems.
Please note that high-power radars are allocated as primary
users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85
GHz bands. These radar stations can cause interference with
and/or damage this device.
Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont
réservés uniquement pour une utilisation à l’intérieur afin de réduire
les risques de brouillage préjudiciable aux systèmes de satellites
mobiles utilisant les mêmes canaux.
Veuillez noter que les utilisateurs de radars de haute puissance sont
désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les
bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars
pourraient causer du brouillage et/ou des dommages aux dispositifs
LAN-EL.
NOTE
The above caution applies to products that operate with an
802.11a radio device.
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11
Regulatory statements
This product complies with any mandatory product specification in
any country/region where the product is sold. In addition, the product
complies with the following:
EU Declaration of Conformity
TOSHIBA declares that this product conforms to the following
Standards:
Supplementary *The product complies with the
Information:
requirements of the Low Voltage
Directive 73/23/EEC, the EMC
Directive 89/336/EEC and/or the
R&TTE Directive 1999/5/EC.
This product is carrying the CE-Mark in accordance with the related
European Directives. The party responsible for CE-Marking is
TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss,
Germany.
The European Union WEEE (Waste from
Electrical and Electronic Equipment)
Directive Information
The European Union WEEE (Waste from Electrical and Electronic
Equipment) Directive is intended to protect the quality of the
environment and human health through the responsible use of
natural resources and the adoption of waste management strategies
that focus on recycling and reuse. This Directive requires producers
of electrical and electronic products put on the market in European
Union (EU) member countries after August 2005 to mark such
products with a crossed-out wheeled bin with a black bar symbol. If
the product’s battery or accumulator contains more than the
specified values of lead (Pb), mercury (Hg), and/or cadmium (Cd)
defined in the Battery Directive (2006/66/EC), then the chemical
symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear
below the crossed out wheeled bin symbol on the battery.
Pb, Hg, Cd
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In the European Union, these symbols indicate that when the last end
user wishes to discard this product, it must be sent to appropriate
facilities for recovery and recycling. This Directive applies to EU
member countries only and does not apply to end users in other
countries such as the United States.
Although the initial emphasis is in Europe, Toshiba is already working
with design engineers, suppliers, and other partners to determine
appropriate worldwide product life cycle planning and end-of-life
strategies for our products. Please contact your local government for
applicable laws and regulations governing the disposal of this
product. For information on how to trade-in or recycle your product,
visit www.reuse.toshiba.com.
Europe - Restrictions for use of 2.4 GHz
Frequencies in European Community
Countries
België/
For private usage outside buildings across public grounds over
Belgique:
less than 300m no special registration with IBPT/BIPT is
required. Registration to IBPT/BIPT is required for private
usage outside buildings across public grounds over more than
300m. For registration and license please contact IBPT/BIPT.
Voor privé-gebruik buiten gebouw over publieke groud over
afstand kleiner dan 300m geen registratie bij BIPT/IBPT nodig;
voor gebruik over afstand groter dan 300m is wel registratie bij
BIPT/IBPT nodig. Voor registratie of licentie kunt u contact
opnemen met BIPT.
Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment,
au-dessus d’un espace public, aucun enregistrement n’est
nécessaire pour une distance de moins de 300m. Pour une
distance supérieure à 300m un enregistrement auprès de
l’IBPT est requise. Pour les enregistrements et licences,
veuillez contacter l’IBPT.
Deutschland: License required for outdoor installations. Check with reseller
for procedure to follow.
Anmeldung im Outdoor-Bereich notwendig, aber nicht
genehmigungspflichtig. Bitte mit Händler die Vorgehensweise
abstimmen.
France:
Restricted frequency band: only channels 1 to 7 (2400 MHz
and 2454 MHz respectively) may be used outdoors in France.
Please contact A.R.T. (http://www.art-telecom.fr) for applicable
procedures to follow.
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Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et
2454 MHz respectivement) doivent être utilisés endroits
extérieur en France. Vous pouvez contacter l’Autorité de
Régulation des Télécommunications (http://www.art-
telecom.fr) pour la procédure à suivre.
Italia:
License required for indoor use. Use with outdoor installations
not allowed.
È necessaria la concessione ministeriale anche per l’uso
interno.
Verificare con i rivenditori la procedura da seguire.
Nederland:
License required for outdoor installations. Check with reseller
for procedure to follow.
Licentie verplicht voor gebruik met buitenantennes. Neem
contact op met verkoper voor juiste procedure.
Europe - Restrictions for Use of 5 GHz
Frequencies in European Community
Countries
European Community 5150-5250
5250-5350
MHz
5470-5725 MHz
Countries
MHz
Channels: 100, 104,
Channels: 36, Channels: 52, 108, 112, 116, 120,
40, 44, 48
56, 60, 64
124, 128, 132, 136,
140
Indoor Only
Indoor Only
Indoor/Outdoor
Austria
O
O
x
x
x
Belgium, France,
Switzerland/
O
Liechtenstein
Denmark, Finland,
Germany, Greece,
Ireland, Italy,
O
O
O
Luxembourg,
Netherlands, Norway,
Portugal, Sweden, UK
Iceland, Spain
O
O
O
O: allowed x: forbidden
❖
To remain in conformance with European spectrum usage laws
for Wireless LAN operation, the above 2.4 GHz and 5 GHz
channel limitations apply. The user should use the wireless
LAN utility to check the current channel of operation. If
operation is occurring outside of the allowable frequencies as
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14
listed above, the user must cease operating the Wireless LAN
at that location and consult the local technical support staff
responsible for the wireless network.
❖
❖
The 5 GHz Turbo mode feature is not allowed for operation in
any European Community country.
This device must not be operated in ad-hoc mode using
channels in the 5 GHz bands in the European Community.
Ad-hoc mode provides a direct communication between two
client devices without a Wireless LAN Access Point.
❖
This device must be used with Access Points that have
employed and activated a radar detection feature required for
European Community operation in the 5 GHz bands. This
device will operate under the control of the Access Point in
order to avoid operating on a channel occupied by any radar
system in the area. The presence of nearby radar operation
may result in temporary interruption of operation of this device.
The Access Point’s radar detection feature will automatically
restart operation on a channel free of radar. You may consult
with the local technical support staff responsible for the
wireless network to ensure the Access Point device(s) are
properly configured for European Community operation.
Taiwan
Article 14
Unless approved, for any model accredited low power radio
frequency electric machinery, any company, trader or user shall
not change the frequency, increase the power or change the
features and functions of the original design.
Article 17
Any use of low power radio frequency electric machinery shall
not affect aviation safety and interfere with legal
communications. In the event interference is caused, the use of
such electric machinery shall be immediately discontinued.
Operation of such products can be resumed only when they are
modified and can no longer cause interference.
The legal communications mentioned in the above item refer to radio
communications operated in accordance with telecommunication
laws and regulations.
Low power radio frequency electric machinery shall resist against
interference from legal communications or from industrial, scientific
and medical radio emission electric machinery.
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15
Using this Equipment in Japan
In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for
second generation low-power data communication systems such as
this equipment overlaps that of mobile object identification systems
(premises radio station and specified low-power radio station).
1. Sticker
Please put the following sticker on devices incorporating this
product.
The frequency bandwidth of this equipment may operate within the
same range as industrial devices, scientific devices, medical
devices, microwave ovens, licensed radio stations and non-licensed
specified low-power radio stations for mobile object identification
systems (RFID) used in factory product lines (Other Radio Stations).
1. Before using this equipment, ensure that it does not interfere with
any of the equipment listed above.
2. If this equipment causes RF interference to other radio stations,
promptly change the frequency being used, change the location
of use, or turn off the source of emissions.
3. Contact TOSHIBA Direct PC if you have problems with interference
caused by this product to Other Radio Stations.
2. Indication
The indication shown below appears on this equipment.
(3)
(1) (2)
2.4DSOF4
(4)
1
2
2.4: This equipment uses a frequency of 2.4 GHz.
DS: This equipment uses DS-SS modulation.
OF: This equipment uses OFDM modulation.
3
4
The interference range of this equipment is less than 40m.
This equipment uses a frequency bandwidth from
2,400 MHz to 2,483.5 MHz.
It is possible to avoid the band of mobile object identification
systems.
The indication shown below appears on this equipment.
(3)
(1) (2)
2.4FH1
(4)
1
2.4: This equipment uses a frequency of 2.4 GHz.
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16
2
3
4
FH: This equipment uses FH-SS modulation.
The interference range of this equipment is less than 10m.
This equipment uses a frequency bandwidth from 2,400 MHz to
2,483.5 MHz.
3. TOSHIBA Direct PC
Monday – Friday: 10:00 – 17:00
Toll Free Tel: 0120-15-1048
Direct Dial: 03-3457-4850
Fax: 03-3457-4868
VCCI Class B Information
Device Authorization
This device obtains the Technical Regulation Conformity Certification
and the Technical Conditions Compliance Approval, and it belongs to
the device class of radio equipment of low-power data
communication system radio station stipulated in the Radio Law and
the Telecommunications Business Law of Japan.
Copyright
This guide is copyrighted by Toshiba America Information Systems,
Inc. with all rights reserved. Under the copyright laws, this guide
cannot be reproduced in any form without the prior written
permission of Toshiba. No patent liability is assumed, however, with
respect to the use of the information contained herein.
©2013 by Toshiba America Information Systems, Inc. All rights
reserved.
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17
Export Administration Regulation
This document contains technical data that may be controlled under
the U.S. Export Administration Regulations, and may be subject to
the approval of the U.S. Department of Commerce prior to export.
Any export, directly or indirectly, in contravention of the U.S. Export
Administration Regulations is prohibited.
Notice
The information contained in this manual, including but not limited to
any product specifications, is subject to change without notice.
TOSHIBA CORPORATION AND TOSHIBA AMERICA
INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO
WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER
INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY
DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD
TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY
FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY
FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR
OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES
BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT
SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES,
WHETHER BASED ON TORT, CONTRACT OR OTHERWISE,
ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL OR
ANY OTHER INFORMATION CONTAINED HEREIN OR THE USE
THEREOF.
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18
Trademarks
Portégé and eco Utility are either registered trademarks or
trademarks of Toshiba America Information Systems, Inc. and/or
Toshiba Corporation.
Adobe and Photoshop are either registered trademarks or
trademarks of Adobe Systems Incorporated in the United States
and/or other countries.
Blu-ray and Blu-ray Disc are trademarks of the BD Association.
Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.
and any use of such marks by Toshiba is under license. Other
trademarks and trade names are those of their respective owners.
U.S. patents apply to this product. See http://patents.dts.com.
Manufactured under license from DTS Licensing Limited. DTS, the
Symbol, & DTS and the Symbol together are registered trademarks
and DTS Premium Voice Pro is a trademark of DTS, Inc. ©DTS, Inc.
All Rights Reserved.
ExpressCard is a registered trademark of PCMCIA.
The terms HDMI and HDMI High-Definition Multimedia Interface, and
the HDMI logo are trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other countries.
Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or
registered trademarks of Intel Corporation or its subsidiaries in the
United States and other countries.
Microsoft, Outlook, Windows, and Windows Media are either
registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
MultiMediaCard and MMC are registered trademarks of
MultiMediaCard Association.
Secure Digital, SD, and microSD are trademarks or registered
trademarks of SD-3C, LLC in the United States, other countries or both.
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
All other brand and product names are trademarks or registered
trademarks of their respective companies.
Licenses
This Product is licensed under the AVC, the VC-1 and the MPEG-4
Part 2 Visual patent portfolio licenses for the personal and non-
commercial use of a consumer to (i) encode video in compliance with
the above standards (“Video Standards”) and/or (ii) decode AVC,
VC-1 and MPEG-4 Part 2 Visual that was encoded by a consumer
engaged in personal and non-commercial activity or was obtained
from a video provider licensed to provide such video. None of the
licenses extend to any other product regardless of whether such
product is included with this product in a single article. No license is
granted or shall be implied for any other use. Additional information
may be obtained from MPEG LA, LLC. See www.mpegla.com.
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19
Computer Recycling Information
As part of a commitment to people and the future, Toshiba promotes
the efficient use of resources by working to achieve our zero-waste-
to-landfill goal at all our production sites. In addition to our existing
waste reduction and recycling policies, Toshiba is strongly
committed to reducing electronic waste. In order to ensure efficient
use of resources and appropriate treatment of hazardous
substances, in accordance with recycling regulations in each state,
country, and territory, Toshiba wants to make it easy for customers to
recycle products at the end of the life cycle. To learn more about
Reuse, Donation, Recycling
Functional computers can be donated to a local charity or resold
easily through a Toshiba-branded program.
Non working Toshiba computers can be mailed-back for free
recycling.
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Your computer’s features and
Service options .................................................... 30
Using the notebook with an external
keyboard, mouse or monitor.................... 33
Typing style.................................................... 34
Taking breaks and varying tasks ................... 35
Mobile computing tips ................................... 35
Transporting the notebook ............................ 35
Seeking additional help.................................. 36
20
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Using the touch pad ............................................ 69
Disabling or enabling the touch pad.............. 72
Selecting video cables................................... 73
Connecting an HDMI™-compatible
television or display device...................... 73
Connecting an external monitor or
projector................................................... 74
Directing the display output when you
turn on the computer ............................... 74
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Contents
22
Running the computer on battery power............. 90
Battery Notice................................................ 91
Power management....................................... 92
Charging batteries ............................................... 92
Charging the main battery ............................. 92
Charging the RTC battery.............................. 93
Monitoring battery power .................................... 94
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Using an ExpressCard® ..................................... 115
Inserting an ExpressCard® ........................... 115
Removing an ExpressCard®......................... 116
Using the Memory card reader.......................... 116
Inserting memory media .............................. 117
Removing memory media............................ 117
Using the expansion port................................... 118
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Contents
24
eco Utility® ........................................................ 121
Charge.................................................... 131
Recovery Media Creator.................................... 134
Fingerprint Authentication Utility ....................... 136
Fingerprint Logon......................................... 137
help you.................................................. 147
Fixing a problem with Device Manager ............. 147
Checking device properties......................... 148
Memory problems.............................................. 148
Power and the batteries..................................... 150
Keyboard problems ........................................... 151
Display problems ............................................... 151
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Contents
DVD operating problems ................................... 162
Lock (Instant security).................................. 173
Disabling or enabling the touch pad............ 175
overlay.................................................... 176
Volume Mute................................................ 176
Keyboard Function keys .............................. 177
Zoom (Display resolution) ............................ 177
Appendix B: Power Cord/Cable Connectors........178
Glossary................................................................179
Index .....................................................................194
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Introduction
Welcome to the world of powerful, portable, multimedia
computing. With your Toshiba computer, your work and
entertainment can accompany you wherever you go.
Your computer is ENERGY STAR® qualified.
Toshiba is a partner in the Environmental Protection
Agency’s (EPA) ENERGY STAR® Program and has designed
this computer to meet the latest ENERGY STAR® guidelines
for energy efficiency. Your computer ships with the power
management options preset to a configuration that will
provide the most stable operating environment and optimum
system performance for both AC power and battery modes.
To conserve energy, your computer ships with default power
settings that will turn off the display or enter low-power
Sleep mode after a specific amount of inactivity. We
recommend that you leave this and other energy saving
features active, so that your computer will operate at its
maximum energy efficiency. You can wake the computer
from Sleep mode by pressing the power button. See the
“Mobile Computing” section of the Toshiba User’s Guide for
more information on using power management settings to
conserve computer energy.
26
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Introduction
27
When considering additions to your home office, purchase
products that have earned the ENERGY STAR® for all your
equipment needs, which can save you money, save energy,
and help protect the climate.
information regarding the ENERGY STAR® Program.
NOTE
This computer is compatible with European Union
Directive 2002/95/EC, Restriction of the use of certain
Hazardous Substances in electrical and electronic
equipment (RoHS), which restricts use of lead, cadmium,
mercury, hexavalent chromium, PBB, and PBDE. Toshiba
requires its computer component suppliers to meet
RoHS requirements and verifies its suppliers’
commitment to meeting RoHS requirements by
conducting component sampling inspections during the
product design approval process.
Certain Microsoft® software product(s) included with this
computer may use technological measures for copy
protection. IN SUCH EVENT, YOU WILL NOT BE ABLE
TO USE THE PRODUCT IF YOU DO NOT FULLY
COMPLY WITH THE PRODUCT ACTIVATION
PROCEDURES. Product activation procedures and
Microsoft’s privacy policy will be detailed during initial
launch of the product, or upon certain reinstallations of
the software product(s) or reconfigurations of the
computer, and may be completed by Internet or
telephone (toll charges may apply).
NOTE
Some software may differ from its retail version (if
available), and may not include user manuals or all
program functionality.
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Introduction
This guide
28
NOTE
The product specifications and configuration information
are designed for a product Series. Your particular model
may not have all the features and specifications listed or
illustrated. For more detailed information about the
features and specifications on your particular model,
While Toshiba has made every effort at the time of
publication to ensure the accuracy of the information
provided herein, product specifications, configurations,
prices, system/component/options availability are all
subject to change without notice. For the most
up-to-date product information about your computer, or
to stay current with the various computer software or
hardware options, visit Toshiba’s Web site at
This guide
This guide introduces the computer's features as well
as some basic procedures needed to perform tasks in
Windows 8.1. You can:
❖
❖
❖
Read the entire guide from beginning to end.
Skim through and stop when a topic interests you.
Use the table of contents and the index to find specific
information.
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Introduction
29
Safety icons
Safety icons
This manual contains safety instructions that must be
observed to avoid potential hazards that could result in
personal injuries, damage to your equipment, or loss of data.
These safety cautions have been classified according to the
seriousness of the risk, and icons highlight these instructions
as follows:
Indicates an imminently hazardous situation which, if not
avoided, will result in death or serious injury.
Indicates a potentially hazardous situation which, if not
avoided, could result in death or serious injury.
Indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injury.
Indicates a potentially hazardous situation which, if not
avoided, may result in property damage.
NOTE
Provides important information.
Other icons used
Additional icons highlight other helpful or educational
information:
TECHNICAL NOTE: This icon indicates technical
information about the computer.
HINT: This icon indicates helpful hints and tips.
DEFINITION: This icon indicates the definition of a term
used in the text.
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Introduction
Documentation
30
Your computer’s features and specifications
Certain computer chassis are designed to accommodate all
possible configurations for an entire product Series. Your
select model may not have all the features and specifications
corresponding to all of the icons or switches shown on the
computer chassis, unless you have selected all those
features.
This information applies to all the features and icons
described in this guide.
Below are examples of some of the many possible icons
used on your computer:
(Sample Illustration) System icons
Documentation
Your computer comes with the following documentation:
❖
❖
❖
An electronic version of the User’s Guide (this document)
A Quick Start document
It may also include other documentation
For accessory information, visit Toshiba’s Web site at
Service options
Toshiba offers a full line of service programs to complement
warranty, extended warranty, and service upgrade terms and
To stay current on the most recent software and hardware
options for your computer, and for other product information,
be sure to regularly check the Toshiba Web site at
If you have a problem or need to contact Toshiba, see “If
Something Goes Wrong” on page 140.
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Chapter 1
Getting Started
This chapter provides tips for using your computer
effectively, summarizes how to connect components, and
explains what to do the first time you use your computer.
Please read the safety instruction information on the Quick
Start document (that shipped with your computer) carefully
and make sure you fully understand the instructions before
you attempt to use your computer in order to avoid potential
hazards that could cause bodily injury, property damage, or
damage the computer.
Selecting a place to work
Your computer is portable and designed to be used in a
variety of circumstances and locations.
Setting up a work environment
Place the computer on a hard flat surface that is large
enough for the computer and any other items you are using,
such as a printer. Leave enough space around the computer
and other equipment to provide adequate ventilation.
Otherwise, they may overheat.
To keep your computer in prime operating condition, protect
your work area from:
❖
Dust, moisture, and direct sunlight.
31
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Getting Started
Selecting a place to work
32
❖
❖
Equipment that generates a strong electromagnetic field,
such as stereo speakers (other than speakers that are
connected to the computer) or speakerphones.
Rapid changes in temperature or humidity and sources
of temperature change such as air conditioner vents or
heaters.
❖
❖
Extreme heat, cold, or humidity.
Liquids and corrosive chemicals.
Keeping yourself comfortable
This section provides information for setting up your work
environment and tips for working comfortably throughout the
day.
Computer user comfort recommendations
Good Working Posture
❖
Adjust your chair height: your feet should be flat on the
floor and the bottom of your thighs should be evenly
supported by the seat. If your feet cannot reach the floor,
use a foot rest. Avoid pressure points behind the knee or
under the thigh.
❖
The space under your desk should be free of clutter so
that your legs and feet are not restricted, and you can
get close enough to your notebook and other items that
you use frequently.
❖
❖
Adjust the chair back rest: it should match the curve of
your back and provide comfortable back support.
Adjust the chair arm rests: they should be about the
same height as the keyboard and comfortably support
your arms, allowing your shoulders to relax.
❖
❖
When using the keyboard, it should be centered in front
of you.
The keyboard and pointing device should be close to
your elbow level. The keyboard should be flat so that
your wrists are straight when typing. However, if the
notebook is on a work surface that is above your elbow
height you may need to slope the notebook to keep your
wrists straight.
❖
Work with relaxed shoulders.
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Getting Started
Selecting a place to work
33
❖
When typing, keep your wrists straight and try not to rest
your wrists on the notebook. Support your arms on your
forearm area. The forearms can be supported by the
chair arm supports or the desk surface.
❖
❖
The notebook display should be tilted so that the image
on the screen is clear.
Avoid glare: position the notebook so that light sources
(lamps or windows) do not shine or reflect directly into
your eyes. Place the notebook display away from bright
light sources or reduce the light intensity from windows
by using blinds. Glare on the notebook display may
cause eye strain, eye fatigue or headaches.
❖
Certain notebook displays have a brightness
approaching that of a TV device. We recommend that
you adjust the brightness of your notebook display to a
comfortable level to prevent possible eye strain.
❖
❖
❖
Keep your head level, facing forward and balanced over
your torso.
Adjust the font size of text on your screen to make
viewing comfortable.
Rest your eyes periodically by focusing on objects that
are farther away.
Using the notebook with an external keyboard,
mouse or monitor
(Sample Illustration) Correct posture
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Getting Started
Selecting a place to work
34
❖
When using a notebook for long hours, it may be more
comfortable to dock the notebook and use an external
keyboard, mouse and monitor.
❖
❖
The keyboard and mouse (or trackball) should be close
to your elbow level.
The mouse should be next to the keyboard to avoid a
reach. If you have to reach, the arm should be supported
in the forearm area by the desk surface or the chair arm
supports.
❖
Alternative keyboards, such as the split curved
keyboard, may improve shoulder and arm comfort.
❖
❖
Select a mouse that is comfortable for you to use.
Don’t rest your wrists on the edge of the keyboard or on
the work surface when typing.
❖
The monitor should be about an arm length away while
sitting back in the chair.
❖
❖
The monitor should be centered in front of your body.
The top of the monitor should be at or slightly below eye
level. A monitor that is too high or too low can cause
awkward head and neck postures and may lead to
discomfort in the neck muscles.
❖
If you use bifocals you may need to lower the monitor.
Alternatively, you might consider customized
prescription computer glasses.
Typing style
❖
Learn to touch type so that you don’t have to look down
at the keyboard.
Type with straight wrists.
Type lightly.
❖
❖
❖
Learn the keyboard shortcuts for your applications. You
will be more productive.
❖
Use the pointing device (e.g., touch pad, Accupoint®, or
tablet pen whichever is available with your notebook
computer, or other optional pointing devices like mouse
or trackball) with a comfortable hand posture. Avoid
awkward hand postures or high gripping force.
❖
It is helpful to change the type of pointing device that
you use on a regular basis to avoid working in just one
hand posture.
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Getting Started
Selecting a place to work
35
Taking breaks and varying tasks
❖
Change the way you work so that you are not stuck in
the same posture for long periods of time. Some people
find it comfortable to occasionally stand while using the
notebook. To do this properly, the notebook needs to be
on an elevated surface. Make sure you follow the Good
Working Posture points mentioned above while working.
❖
❖
❖
Take short, strategically spaced rest breaks to avoid eye
strain and body fatigue. For example, stand up and walk
around or stretch for a few minutes every hour.
Taking regular breaks is especially important if you are
working long hours on your computer or working on a
deadline.
If stress at work is affecting your health, try to identify
the sources of the stress and evaluate ways to reduce
the stress.
Mobile computing tips
❖
When using the notebook at airports, on airplanes or
trains, or at meetings, make sure that you take the time
to consider the points just mentioned.
❖
When working on the road it may be difficult to set up
the notebook in an optimal position. In these situations it
is important that you take frequent breaks and change
your posture frequently to relieve the excess loads on
your body.
❖
Be creative, when in a hotel room, use a rolled up
blanket or pillows to provide back support, or to provide
arm support. To position the computer at a good height,
remember to operate the computer on a hard flat stable
surface. Using your computer on a carpet, blanket or
other soft materials can block the air vents including
those located at the base of the computer and possibly
cause overheating of your computer.
Transporting the notebook
Although your notebook is light, carrying it for a long time
may lead to shoulder and arm fatigue. If you carry your
notebook with other items, consider using an ergonomically-
designed computer case.
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Getting Started
Selecting a place to work
36
Seeking additional help
Follow the advice from your employer’s company health and
safety staff. Contact them if you need assistance making
adjustment to your workstation or adjusting the lighting.
Again, if you experience persistent or recurrent pain, ache,
numbness, burning, or stiffness you should promptly see a
qualified health care provider. These sensations may be
caused by serious medical conditions that can be treated.
For more specific recommendations on the safety and comfort of
your computer environment, customers in the United States may
visit the United States Department of Labor, Occupational Safety
& Health Administration Web site at:
Check list
❏
Is your chair comfortable - does it support your back and
arms well?
❏
❏
❏
❏
❏
Are your feet flat on the ground?
Is there adequate space under your desk for your legs?
Are the keyboard and mouse at elbow level?
Are your shoulders relaxed when using the keyboard?
Are your shoulders relaxed when using a mouse or other
optional pointing device?
❏
❏
❏
❏
Are your hands and wrists aligned in a comfortable,
straight posture?
Are your arms supported in the forearm area (not at the
wrist)?
Do you hold the mouse or trackball with a loose, relaxed
hand?
Do you use a light touch when typing or using the
mouse?
❏
❏
❏
❏
❏
❏
❏
Do you clean your mouse or trackball regularly?
Is the top of your monitor close to eye level?
Is the monitor about an arm length away?
Have you eliminated the glare on the monitor?
Is the monitor tilted so that it is easy to read?
Do you change postures regularly?
Do you take breaks, at least once an hour?
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Getting Started
Selecting a place to work
37
Precautions
Your computer is designed to provide optimum safety and
ease of use, and to withstand the rigors of travel. You should
observe certain precautions to further reduce the risk of
personal injury or damage to the computer.
❖
Avoid prolonged physical contact with the underside or
surface of the computer.
Never allow any liquids to spill into any part of your
computer, and never expose the computer to rain, water,
seawater or moisture. Exposure to liquid or moisture can
cause electric shock or fire, resulting in damage or
serious injury. If any of these eventualities should
accidentally occur, immediately:
1. Turn off the computer.
2. Disconnect the AC adaptor from the power plug
socket and computer.
3. Remove the battery pack.
Failure to follow these instructions could result in serious
injury or permanent damage to the computer.
Do not turn on the power again until you have taken the
computer to an authorized service center.
❖ Avoid prolonged physical contact with the underside
or surface of the computer.
❖ Computer base and palm rest can become hot! Avoid
prolonged contact to prevent heat injury to skin.
Today’s performance computers generate heat under normal
operating conditions, as a function of system activity. Avoid
extended contact between the computer base or palm rest
and your skin. Under certain operating conditions such
prolonged contact between the computer base or palm rest
and your skin may result in skin irritation and/or heat injury.
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Getting Started
Selecting a place to work
38
Consider using a hard computer insulating pad or similarly
suitable hard insulating material when using a computer on
your lap.
Never place a heavy object on the computer and be
careful not to drop a heavy object onto the computer. It
could damage the computer or cause system failure.
❖
❖
Never turn off the computer if a drive light indicates a drive is
active.
Turning off the computer while it is reading from or
writing to a disk/disc or flash media may damage the
disk/disc or flash media, the drive, or both.
Keep the computer and disks away from objects that
generate strong magnetic fields, such as large stereo
speakers.
Information on some disks is stored magnetically.
Placing a magnet too close to a disk can erase important
files.
Handle discs carefully. Avoid touching the surface of the
disc. Grasp it by its center hole and edge. If you handle
the disc incorrectly, you could damage the disc and
possibly lose data.
❖
Scan all new files for viruses.
This precaution is especially important for files you
receive via email or download from the Internet.
Occasionally, even new programs you buy from a
supplier may contain a computer virus. You need a
special program to check for viruses.
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Getting Started
Setting up your computer
39
Important information on your computer’s
cooling fan
Your computer may have a CPU cooling fan that cools the
CPU by drawing outside air into the computer.
Always make sure your computer and AC adaptor have
adequate ventilation and are protected from overheating
when the power is turned on or when an AC adaptor is
connected to a power outlet (even if your computer is in
Sleep mode). In this condition, observe the following:
❖ Never cover your computer or AC adaptor with
any object.
❖ Never place your computer or AC adaptor near a
heat source, such as an electric blanket or heater.
❖ Never cover or block the air vents including those
located at the underside of the computer.
❖ Always operate your computer on a hard flat
surface. Using your computer on a carpet or other
soft material can block the vents located at the
underside of the computer.
Overheating your computer or AC adaptor could cause
system failure, computer or AC adaptor damage or a fire,
possibly resulting in serious injury.
NOTE
computer.
Setting up your computer
TECHNICAL NOTE: You must complete all setup steps
up to and including “Setting up your software” on
page 44 before adding external or internal components
to your computer. These components include, but are
not limited to, a mouse, keyboard, printer, memory, and
ExpressCard®.
Your computer contains a rechargeable main battery that
needs to be charged before you can use it.
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Getting Started
Connecting to a power source
40
To use external power or to charge the battery you must
attach the AC adaptor. See “Connecting to a power source”
on page 40.
NOTE
Please handle your computer carefully to avoid
scratching or damaging the surface.
Connecting to a power source
Your computer requires power to operate. Use the power
cord/cable and AC adaptor to connect the computer to a live
electrical outlet, or to charge the computer’s battery.
Never pull on a power cord/cable to remove a plug from
a socket. Always grasp the plug directly. Failure to follow
this instruction may damage the cord/cable, and/or result
in a fire or electric shock, possibly resulting in serious
injury.
Always confirm that the power plug (and extension cable
plug if used) has been fully inserted into the socket, to
ensure a secure electrical connection. Failure to do so
may result in a fire or electric shock, possibly resulting in
serious injury.
Be careful if you use a multiple connector. An overload on
one socket could cause a fire or electric shock, possibly
resulting in serious injury.
Always use the TOSHIBA AC adaptor that was provided
with your computer, or use AC adaptors specified by
TOSHIBA to avoid any risk of fire or other damage to the
computer. Use of an incompatible AC adaptor could
cause fire or damage to the computer possibly resulting
in serious injury. TOSHIBA assumes no liability for any
damage caused by use of an incompatible adaptor.
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Getting Started
Connecting to a power source
41
AC adaptor
Power cord/cable
AC adaptor cord
(Sample Illustration) Power cord/cable and AC adaptor
To connect AC power to the computer:
1
Connect the power cord/cable to the AC adaptor.
(Sample Illustration) Connecting the power cord/cable to the
AC adaptor
Handling the cord on this product will expose you to
lead, a chemical known to the State of California to
cause birth defects or other reproductive harm.
Wash hands after handling.
_
+
2
Plug the AC adaptor cord into the DC-IN on the side of
the computer.
(Sample Illustration) Connecting the AC adaptor cord to the
computer
NOTE
To locate your DC-IN port, please refer to your Quick
Start document.
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Getting Started
Charging the main battery
42
3
Connect the power cord/cable to a live electrical outlet.
The AC power light on the indicator panel glows white.
Never attempt to connect or disconnect a power plug
with wet hands. Failure to follow this instruction could
result in an electric shock, possibly resulting in serious
injury.
The computer’s main battery light gives you an
indication of the main battery’s current charge:
❖ Glows amber while the main battery is being charged
(AC adaptor connected)
❖ Glows white when the main battery is fully charged
❖ Is unlit when the battery is not charging, or the AC
adaptor is not plugged into the computer or AC
outlet
❖ Flashes amber when the main battery charge is low
and it is time to recharge the main battery or plug in
the AC adaptor
NOTE
If the AC power light flashes amber during charging,
either the main battery is malfunctioning, or it is not
receiving correct input from the AC power supply.
Charging the main battery
NOTE
The computer’s battery is not accessible by the user.
Before using the battery to power the computer, you must
charge the battery.
To charge the battery, leave the computer plugged into an
AC power source with the computer turned off until the
battery light glows white. After that, the battery will be
completely charged and ready to power the computer.
NOTE
Battery life and charge time may vary depending on the
applications power management settings, and features
used.
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Getting Started
Using the computer for the first time
43
Using the computer for the first time
The computer is now ready for you to turn it on and begin
using it, see “Exploring Your Computer’s Features” on
page 106.
NOTE
When opening or closing the display panel, place one
hand on the palm rest to hold the computer in place and
use the other hand to slowly open or close the display
panel.
To avoid damaging the display panel, do not force it
beyond the point where it moves easily and never lift the
computer by the display panel.
Do not press or push on the display panel and be careful
to remove any pens or other objects from the keyboard
area before closing the display panel.
Small bright dots may appear on your screen display when
you turn on your computer. Your display contains an
extremely large number of thin-film transistors (TFT) and is
manufactured using high-precision technology. Any small
bright dots that may appear on your display are an intrinsic
characteristic of the TFT manufacturing technology. Over a
period of time, and depending on the usage of the computer,
the brightness of the screen will deteriorate. This is also an
intrinsic characteristic of the screen technology. When the
computer is operated on battery power, the screen will dim
and you may not be able to increase the brightness of the
screen while on battery power.
Initial setup
The Startup screen is the first screen displayed when you
turn on your computer for the first time. Follow the on-screen
instructions on each screen in order to properly install the
operating system and begin using your computer.
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Getting Started
Registering your computer with Toshiba
44
Setting up your software
When you turn on the computer for the first time, do not
turn off the power again until the operating system has
loaded completely.
NOTE
The names of windows displayed, and the order in which
windows appear, may vary according to your software
setup choices.
The first time you turn on your computer, the setup guides
you through steps to set up your software. Follow the on-
screen instructions.
Registering your computer with Toshiba
Product registration is strongly recommended, and allows
Toshiba to send you periodic updates, announcements, and
special offers applicable to your Product. Product
registration can be completed by one of three methods:
1
2
3
in the requested information and complete the
registration process.
From the Start screen: Type Registration while in the
Start screen, locate and complete the registration
process.
From the Desktop: Move your pointer to the upper-right
corner of the screen or swipe in from the right edge.
When the Windows® charms appear, click or touch the
Search ( ) charm and, in the Search field, type
Registration. In the list that appears, click or touch
Registration and complete the registration process.
Failure to complete Product Registration will not diminish
your rights under the Toshiba Standard Limited Warranty.
NOTE
To register online, an Internet connection is required.
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Getting Started
To Shut down your computer
45
To Shut down your computer
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
When the Windows® charms appear, click or touch the
Settings ( ) charm.
Pressing the power button before shutting down the
Windows® operating system could cause you to lose
your work. Make sure the system indicator panel’s
storage drive light and the drive in-use light are off. If you
turn off the power while a disk/disc is being accessed,
you may lose data or damage the disk/disc and/or drive.
3
In the lower right of the screen click or touch the Power
(
) icon.
Shut down option
Power
(Sample Image) Shut down
NOTE
To perform a Hybrid shut down, (instead of performing a
Shut down), click or touch the Shut down option but
do NOT hold the Shift key.
4
Highlight Shut down while holding the Shift key, and
then click or touch the Shut down option.
The computer closes all open applications, shuts down
the operating system, and then turns off.
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Getting Started
To Restart your computer
46
To Restart your computer
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
3
When the Windows® charms appear, click or touch the
Settings ( ) charm.
In the lower right of the screen click or touch the Power
(
) icon.
Restart option
Power
(Sample Image) Restart
4
Highlight Restart, and then click or touch the Restart
option.
The computer closes all open applications, and restarts
the operating system.
To place your computer in Sleep mode
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
When the Windows® charms appear, click or touch the
Settings ( ) charm.
If you power down using the Sleep command and the
battery discharges fully, your unsaved information will be
lost. Be sure to save your work first.
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Getting Started
Adding optional external devices
47
3
In the lower right of the screen click or touch the Power
) icon.
(
Sleep option
Power
(Sample Image) Sleep
4
Highlight Sleep, and then click or touch the Sleep
option.
memory so that, when you restart the computer, you can
continue working from where you left off.
Adding optional external devices
NOTE
Before adding external devices, Toshiba recommends
to:
❖
❖
❖
❖
page 48)
Connect external devices (see “Connecting an external
device” on page 72)
Connect an external monitor (see “Using external
display devices” on page 73)
Install an ExpressCard® (see “Using an ExpressCard®”
on page 115)
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Getting Started
Adding memory (optional)
48
Adding memory (optional)
HINT: To purchase additional memory modules, see the
accessories information packaged with your system or
Your computer comes with enough memory to run most of
today’s popular applications. You may want to increase the
computer’s memory if you use complex software or process
large amounts of data.
NOTE
Before adding external devices or memory, Toshiba
recommends setting up your software. See “Setting up
Depending on the model, your computer may have two or
four memory module slots. If there are four slots, two of
them are located under the keyboard and should only be
accessed by a Toshiba-authorized service provider.
Accessible memory slots are located on the underside of the
computer. To access them, follow the steps in “Installing a
memory module” on page 48or “Removing a memory
module” on page 54.
NOTE
For the detailed specifications for your computer, visit
Installing a memory module
Memory modules can be installed in the memory module
slots on the underside of the computer. You will need a small
Phillips screwdriver for this procedure.
If the computer has been running recently, the memory
module(s) may be hot. The surrounding area may also be
hot. Allow the module(s) to cool to room temperature
before replacing it. Avoid touching the cover, the
module(s), and the surrounding area before they have
cooled. Failure to follow these directions could result in
minor bodily injury.
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Getting Started
Adding memory (optional)
49
To avoid damaging the computer’s screws, use a small
Phillips screwdriver that is in good condition.
Installing a memory module with the computer’s power
on may damage the computer, the module, or both.
The computer has two memory slots—Slot A and Slot B. You
can install one or two memory modules.
Before you install or remove a memory module, turn off
the computer. If you install or remove a memory module
while the computer is in Sleep or Hibernation mode, data
will be lost.
NOTE
For this model, Slot A is the bottom slot. Slot B is the top
slot. If only one memory module is to be installed, it must
be installed in Slot A.
If the computer is on, begin at step 1; otherwise, skip to step 5.
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
When the Windows® charms appear, click or touch the
Settings ( ) charm.
Pressing the power button before shutting down the
Windows® operating system could cause you to lose
your work. Make sure the system indicator panel’s
storage drive light and the drive in-use light are off. If you
turn off the power while a disk/disc is being accessed,
you may lose data or damage the disk/disc and/or drive.
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Getting Started
Adding memory (optional)
50
3
In the lower right of the screen click or touch the Power
( ) icon.
Shut down option
Power
(Sample Image) Shut down
4
Highlight Shut down while holding the Shift key, and
then click or touch the Shut down option.
The computer closes all open applications, shuts down
the operating system, and then turns off.
5
Unplug and remove any cables connected to the
computer, including the AC adaptor.
Do not try to remove a memory module with the
computer turned on. You can damage the computer and
the memory module.
Do not remove the memory module while the computer
is in Sleep or Hibernation mode. The computer could
hang up the next time you turn it on and data in memory
will be lost. In either of the above cases, the Sleep
configuration will not be saved.
6
7
Place a soft cloth on the work surface to prevent
scratching the top cover of the computer, and then place
the computer upside down on the cloth.
Remove the main battery, if applicable. For information
on removing the battery, see “Removing the battery from
the computer” on page 100.
NOTE
To locate your memory module slot cover, please refer to
your Quick Start document.
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Getting Started
Adding memory (optional)
51
8
9
Using a small Phillips screwdriver, loosen the captive
screw(s) that secure the memory module slot cover.
Remove the memory module slot cover.
10 Place the screw(s) and the cover in a safe place so that
you can retrieve them later.
Static electricity can damage the memory module.
Before you handle the module, touch a grounded metal
surface to discharge any static electricity you may have
built up.
Avoid touching the connector on the memory module or
on the computer. Grease or dust on the connector may
cause memory access problems.
11 Carefully remove the new memory module from its
antistatic packaging, without touching its connector.
12 Locate an empty memory module slot on the underside
of the computer.
NOTE
If no memory slot is available, you must remove a module
by performing steps 2 and 3 of “Removing a memory
module” on page 54.
NOTE
NOTE
If your system has the memory modules stacked on top
of one another, you must remove the top module first
before removing/installing the bottom module.
For this model, Slot A is the bottom slot. Slot B is the top
slot. If only one memory module is to be installed, it must
be installed in Slot A.
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Getting Started
Adding memory (optional)
52
13 Pick up the memory module by its sides, avoiding any
contact with its connector. Position the module toward
the socket, aligning the connector’s notch with the
matching key in the socket.
notch
latch
connector
latch
key
(Sample Illustration) Aligning the memory module with the socket
14 Firmly press the memory module into the memory slot’s
socket at approximately a 30-degree angle (to the
horizontal surface of the computer).
(Sample Illustration) Inserting the memory module into the socket
15 Once the module’s connector is fully inserted into the
socket, press downward on the top edge of the module
to seat the module into the latches at the sides of the
socket. These latches should “snap” into place securely
with the corresponding cutouts in the side of the
module. If the latches and cutouts do not line up
correctly, repeat steps 13 and 14.
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Getting Started
Adding memory (optional)
53
latch
latch
(Sample Illustration) Pressing down on the memory module
Do not force the memory module into position. The
memory module should be completely inserted into the
socket and level when secured in place.
Slot B
Slot A
(Sample Illustration) Inserting the memory module into the slot
NOTE
slot. If only one memory module is to be installed, it must
be installed in Slot A.
16 Replace the memory module slot cover and secure it
using the screw(s).
17 Re-insert the battery, if applicable. For more information
on inserting the battery, see “Inserting a charged
battery” on page 102.
18 Turn the computer right side up. Make sure to remove
the soft cloth from the work surface before restarting the
computer.
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Getting Started
Removing a memory module
54
Always make sure your computer and AC adaptor have
adequate ventilation and are protected from overheating
when the power is turned on or when an AC adaptor is
connected to a power outlet (even if your computer is in
Sleep mode). In this condition, observe the following:
❖ Never cover your computer or AC adaptor with
any object.
❖ Never place your computer or AC adaptor near a
heat source, such as an electric blanket or heater.
❖ Never cover or block the air vents including those
located at the underside of the computer.
❖ Always operate your computer on a hard flat
surface. Using your computer on a carpet or other
soft material can block the vents located at the
underside of the computer.
Overheating your computer or AC adaptor could cause
system failure, computer or AC adaptor damage or a fire,
possibly resulting in serious injury.
19 Reconnect the cables.
20 Restart the computer.
You can now continue setting up the computer. When the
operating system has loaded, you can verify that the
computer has recognized the additional memory module.
computer, verify that the computer has recognized it
correctly as described in “Checking total memory” on
page 56.
Removing a memory module
If you need to remove a memory module:
1
Complete steps 1–10 in “Installing a memory module” on
page 48 to shut down the computer and open the
memory module slot cover.
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Getting Started
Removing a memory module
55
Do not try to remove a memory module with the
computer turned on. You can damage the computer and
the memory module.
Do not remove the memory module while the computer
is in Sleep or Hibernation mode. The computer could
hang up the next time you turn it on and data in memory
will be lost. In either of the above cases, the Sleep
configuration will not be saved.
2
Pull the latches away from the memory module.
The memory module pops up slightly.
NOTE
If your system has the memory modules stacked on top
of one another, you must remove the top module first
before removing/installing the bottom module.
3
Gently lift the memory module to a 30-degree angle and
slide it out of the slot.
Slot B
Slot A
(Sample Illustration) Removing the memory module
4
5
Replace the memory module slot cover and secure it
using the screw(s).
Re-insert the battery, if applicable. For more information
on inserting the battery, see “Inserting a charged
battery” on page 102.
6
Turn the computer right side up. Make sure to remove
the soft cloth from the work surface before restarting the
computer.
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Getting Started
Removing a memory module
56
Always make sure your computer and AC adaptor have
adequate ventilation and are protected from overheating
when the power is turned on or when an AC adaptor is
connected to a power outlet (even if your computer is in
Sleep mode). In this condition, observe the following:
❖ Never cover your computer or AC adaptor with
any object.
❖ Never place your computer or AC adaptor near a
heat source, such as an electric blanket or heater.
❖ Never cover or block the air vents including those
located at the underside of the computer.
❖ Always operate your computer on a hard flat
surface. Using your computer on a carpet or other
soft material can block the vents located at the
underside of the computer.
Overheating your computer or AC adaptor could cause
system failure, computer or AC adaptor damage or a fire,
possibly resulting in serious injury.
7
8
Reconnect the cables.
Restart the computer.
TECHNICAL NOTE: You must have at least one memory
module installed for the computer to work.
Checking total memory
When you add or remove a memory module, you can check
Press the ( ) + X keys, and then click System.
The System window appears. Installed memory
(RAM) is displayed below the System heading.
If the computer does not recognize the memory
configuration, turn off the computer and remove the memory
module slot cover (complete steps 1-10 in “Installing a
memory module” on page 48), and then check that the
module is inserted completely into the socket and lined up
squarely with the socket latches.
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Getting Started
Recovering the Internal Storage Drive
57
From time to time, Windows® will display a pop-up that
says, “Do you want to allow the following program to
make changes to this computer?” This is a security
feature to prevent programs or people from doing things
on your computer without your permission. If you were
trying to perform the action, click Continue; otherwise,
click Cancel. If unsure, cancel and try again.
NOTE
Recovering the Internal Storage Drive
NOTE
To purchase an optional external writable optical disc
drive, visit the Toshiba Web site at
recover your internal storage drive if necessary.
The following internal storage drive recovery options are
available:
Recovery option Description
Creating recovery
media
This option allows you to create the recovery
Restoring from
recovery media
This option allows you to restore your system from
the recovery media you created.
Refresh your PC
(with user’s data)
This option allows you to refresh your system
without losing your data.
See “Refresh your PC (with user’s data)” on
page 62.
Reset your PC
This option allows you to remove all data from your
system and reinstall Windows®.
See “Reset your PC” on page 64.
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Getting Started
Recovering the Internal Storage Drive
58
A recovery image of your computer is stored on the internal
storage drive, and the image can be restored by running the
recovery utilities directly from your internal storage drive as
recovery files on your internal storage drive become
corrupted or are deleted, you can restore your system from
your recovery media. Also, if your original internal storage
drive fails, you can restore your system to a new internal
storage drive from your recovery media. It is strongly
recommended that you create recovery media before using
your system for the first time. See “Creating recovery media”
on page 58 and “Restoring from recovery media” on
page 61.
NOTE
❖ During the recovery process your computer must be
connected to an external power source via the AC
❖ When you restore your system, only the operating
system files and drivers originally shipped with the
computer are restored. Any files that you created are
not restored during this process. Be sure to
separately save the files you have created to external
media using Windows® or another backup program.
For more information, see “Backing up your work” on
page 85.
Creating recovery media
It is strongly recommended that you create recovery media.
If the recovery files on your internal storage drive become
corrupted or are deleted, you can restore your system from
your recovery media. Also, if your original internal storage
drive fails, you can restore your system to a new internal
storage drive from your recovery media.
During the recovery process your computer must be
connected to an external power source via the AC
adaptor.
NOTE
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Getting Started
Recovering the Internal Storage Drive
59
When you create recovery media, only the operating
system files and drivers originally shipped with the
computer are backed up to the external media and can
be restored from this media. Any files that you created
are not backed up on the recovery media. You will need
to separately back up the files you created; for more
information, see “Backing up your work” on page 85.
NOTE
When you create recovery media, the system will prompt you
to insert several blank DVDs or connect one or more USB
flash drives of a certain minimum capacity to your computer.
The amount of space required for storing the recovery files
varies by computer model. Follow the procedure below to
determine how much space you will need for storing your
system’s recovery files.
To create recovery media:
1
From the Start screen begin typing Recovery Media
Creator and click or touch your selection. If you are in
the Desktop, move your pointer to the upper-right corner
of the screen or swipe in from the right edge. When the
Windows® charms appear click or touch the Search (
charm and, in the Search field, type Recovery Media
Creator. In the list that appears, click or touch your
selection.
)
The TOSHIBA Recovery Media Creator dialog box
displays.
(Sample Image) TOSHIBA Recovery Media Creator dialog box
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Getting Started
Recovering the Internal Storage Drive
60
An optional external writable optical disc drive must
be connected to your computer in order for the DVD
option to display in the dialog box.
NOTE
2
3
Select DVD or USB Flash from the drop-down list,
depending on the type of external media you want to
use.
Check the “Information” area of the dialog box to
determine the number of DVDs you will need and/or the
minimum amount of storage space required for copying
your system’s recovery files to USB flash drive(s).
4
Do one of the following:
❖ If you are copying files to DVD, insert a blank DVD
into the optical disc drive.
❖ If you are copying files to a USB flash drive, connect
a USB flash drive of the required minimum capacity
(as specified in the TOSHIBA Recovery Media
Creator utility) to your computer.
All information stored on your DVDs or USB flash drive(s)
will be erased during the process of creating the recovery
media. Be sure to save the information stored on your
external media to another storage device before
executing this procedure, or use blank media.
5
6
Click or touch the Create button in the TOSHIBA
Recovery Media Creator utility dialog box.
Follow the on-screen prompts to complete the copy
process.
If you are copying the recovery files to DVDs, be sure to
label each DVD in the set sequentially (for example, “1 of
3,” “2 of 3,” etc.), so that you will know in which order to
insert the discs during recovery.
NOTE
For information on using the Recovery media you have
created with the preceding steps, see “Restoring from
recovery media” on page 61.
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Recovering the Internal Storage Drive
Restoring from recovery media
The recovery process deletes information stored on the
internal storage drive. Be sure to save your work to
external media before executing the recovery (see
“Backing up your work” on page 85).
During the recovery process your computer must be
connected to an external power source via the AC
adaptor.
NOTE
If you have created recovery media for your system, you can
restore your system from such media, if necessary. For
example, if your original internal storage drive fails, you can
restore your system to a new internal storage drive from your
recovery media. For instructions on creating recovery media,
see “Creating recovery media” on page 58.
When you restore your system, only the operating
system files and drivers originally shipped with the
computer are restored. Any files that you created are not
restored during this process. Be sure to separately save
the files you have created to external media using
Windows® or another backup program. For more
information, see “Backing up your work” on page 85.
NOTE
To recover your internal storage drive from recovery media:
1
2
Make sure your computer is turned off.
Do one of the following:
❖ If your recovery files are on DVDs, insert the first
recovery DVD into your optical disc drive.
❖ If your recovery files are on a USB flash drive,
connect the USB flash drive to your computer.
3
4
Turn on your computer while pressing the F12 key on
your keyboard.
The Boot menu displays.
Using the arrow keys, select the DVD option or the USB
Flash option, depending on which type of media you are
using, and then press the ENTER key.
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Getting Started
Recovering the Internal Storage Drive
62
5
6
A warning screen appears, stating that when the
recovery is executed all data on your internal storage
drive will be deleted and rewritten. Click or touch Yes to
continue.
Follow the on-screen instructions to complete the
recovery process.
When the process is complete, a message displays
indicating that the drive has been recovered.
7
Click or touch Finish to restart the computer.
Refresh your PC (with user’s data)
installation to an earlier state while attempting to keep
your data and apps you installed from the Windows®
Store. Your PC settings and any Desktop Applications
installed from media or websites will be deleted. Toshiba
does not guarantee that your data will not be deleted
during the Refresh process. Please make a back up of
your data to external media before executing this
process. For more information, see“Backing up your
work” on page 85.
During the recovery process your computer must be
connected to an external power source via the AC
adaptor.
NOTE
You can recover the factory default software (refresh your
PC), while the computer will attempt to back up your data
using the utilities stored on your computer’s internal storage
drive:
TECHNICAL NOTE: Your data will be copied into the
backup folder. All of the data will be moved to this folder
during the recovery process, however the current
directory structure will be retained.
1
2
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
When the Windows® charms appear click or touch the
Settings ( ) charm.
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Getting Started
Recovering the Internal Storage Drive
63
3
Click or touch Change PC Settings.
The PC settings window appears.
(Sample Image) PC settings screen
4
5
6
Click or touch Update and recovery.
Click or touch Recovery.
Select Refresh your PC without affecting your files,
and click or touch Get Started.
The “Refresh your PC” screen appears.
(Sample Image) Refresh your PC screen
Toshiba does not guarantee successful data back up. Be
sure to save your work to external media before
executing the recovery (see “Backing up your work” on
page 85).
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Getting Started
Recovering the Internal Storage Drive
64
7
Click or touch the Next button to begin.
The “Ready to refresh your PC” screen appears.
(Sample Image) Ready to refresh your PC screen
You will be prompted to refresh your system.
8
9
Click or touch the Refresh button.
Your system will restart.
The “Refreshing your PC” window appears. When the
process is complete your system will reboot your
Windows® operating system.
Reset your PC
The recovery process deletes information stored on the
internal storage drive. Be sure to save your work to
external media before executing the recovery (see
“Backing up your work” on page 85).
During the recovery process your computer be must
connected to an external power source via the AC
adaptor.
NOTE
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
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Getting Started
Recovering the Internal Storage Drive
65
2
3
When the Windows® charms appear click or touch the
Settings ( ) charm.
Click or touch Change PC Settings.
The PC settings window appears.
(Sample Image) PC settings screen
4
5
6
Click or touch Update and recovery.
Click or touch Recovery.
Select Remove everything and reinstall Windows,
and click or touch Get Started.
The “Reset your PC” screen appears.
(Sample Image) Reset your PC screen
7
Click or touch the Next button.
The “Do you want to fully clean your drive?” screen
appears.
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Getting Started
Recovering the Internal Storage Drive
66
(Sample Image) Do you want to fully clean your drive? screen
8
Select one of the following options:
❖ Just remove my files
❖ Fully clean the drive
The “Ready to reset your PC” screen appears.
(Sample Image) Ready to reset your PC screen
9
Click or touch the Reset button.
The “Resetting your PC” window appears. When the
process is complete your system will reboot your
Windows® operating system.
Selecting the “Fully clean the drive” option may take
several hours.
NOTE
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Getting Started
Recovering the Internal Storage Drive
67
Installing drivers and applications
The TOSHIBA Application Installer allows you to reinstall the
drivers and applications that were originally bundled with
your computer.
You must have an Internet connection to reinstall
applications.
NOTE
To reinstall drivers and applications:
1
From the Start screen begin typing TOSHIBA
Application Installer and click or touch your selection.
If you are in the Desktop, move your pointer to the
upper-right corner of the screen or swipe in from the
right edge. When the Windows® charms appear click or
touch the Search ( ) charm and, in the Search field,
type TOSHIBA Application Installer. In the list that
appears, click or touch your selection.
Search field
2
3
4
5
Click or touch Next.
Click or touch the item you want to install.
Click or touch Install.
Follow the on-screen prompts to complete the
installation process, see “TOSHIBA Application Installer”
on page 135.
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Getting Started
Using the TOSHIBA Dual Pointing Device
68
Using the TOSHIBA Dual Pointing Device
AccuPoint® II pointing device
AccuPoint® II
primary button
AccuPoint® II secondary
button
Touch pad
ON/OFF buton
Touch pad
Touch pad primary
button
Touch pad secondary button
(Sample Illustration) TOSHIBA Dual Pointing Device buttons
AccuPoint® II pointing device—Moves the cursor and
selects items on the screen.
To move the cursor, gently push the pointing device in the
direction you want the cursor to move. Pushing harder on
the pointing device moves the cursor faster.
AccuPoint® II Primary button—Performs the same
function as the left button on a mouse.
When a step instructs you to click or choose an item, move
the cursor to the item, then press and release the primary
button. To double-click, press the primary button twice in
rapid succession.
AccuPoint® II Secondary button—Performs the same
function as the right button on a mouse.
For more information, see “Disabling or enabling the touch
pad” on page 175.
NOTE
The touch pad ON/OFF button applies only to the touch
pad and not to the AccuPoint® II pointing device.
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Getting Started
Using the touch pad
69
Using the touch pad
NOTE
Some of the touch pad operations described in this
section are only supported in certain applications, and
only on certain models.
You can use the touch pad (the small, touch-sensitive area in
front of the keyboard) and the adjacent control buttons to:
❖
❖
❖
❖
❖
❖
Move the pointer on the screen
Select an item on the screen
Open or activate an item on the screen
Scroll through a document or information
Zoom in for a close-up view
Zoom out to see more information at once
AccuPoint® II
primary and
secondary control
buttons
eco utility® button
Touch pad
Touch pad
ON/OFF buton
Primary control
button
Secondary control
button
(Sample Illustration) The touch pad and associated control buttons
Refer to the table below for specific instructions on
performing each operation.
NOTE
The pointer is the icon (usually an arrow) that moves on
the screen when you slide your finger across the touch
pad or move a mouse connected to your computer.
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Getting Started
Using the touch pad
70
To:
Do the following:
Example:
Move the on-
Slide your finger across the touch
screen pointer pad in the direction you want to
move the pointer.
To move the pointer a longer
distance, slide your finger several
times across the touch pad in the
preferred direction.
(Sample Illustration)
Pointer moves to the
right
Select an item 1 Move the pointer to the item
you want to select.
2 Do one of the following:
❖ Tap the touch pad once
OR
(Sample Illustration)
Tap once to select
❖ Press and release the
primary (left-hand)
control button
Open or
activate an item
1 Move the pointer to the item
you want to open/activate.
2 Do one of the following:
❖ Tap the touch pad twice
in rapid succession
OR
(Sample Illustration)
Tap twice to open
❖ Press and release the
primary control button
twice in rapid
succession
Right-click an 1 Move the pointer to the item
you want to right-click.
item
2 Press and release the
secondary control button.
This feature varies by program.
Check your program
documentation for specific
instructions on right-clicking.
(Sample Illustration)
Click the secondary
(right-hand) control
button
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Getting Started
Using the touch pad
71
To:
Do the following:
Example:
Scroll vertically Slide two fingers along the right
edge of the touch pad in the
direction you want to scroll.
Repeat to scroll a longer
distance.
(Sample Illustration)
Vertical scrolling active
area
Scroll
horizontally
Slide two fingers along the
bottom edge of the touch pad in
the direction you want to scroll.
Repeat to scroll a longer
distance.
(Sample Illustration)
Horizontal scrolling active
area
Zoom in/out
To zoom in:
❖ Place two fingers close
together on the touch
pad and then slide them
apart.
To zoom out:
(Sample Illustration)
Zooming in
❖ Place two fingers
slightly apart on the
touch pad and then
slide them together.
(Sample Illustration)
Zooming out
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Getting Started
Using the touch pad
72
Adjusting touch pad settings
While you are typing, the on-screen pointer may seem to
move or jump around “by itself” to random locations on the
screen. The on-screen pointer may also seem to
automatically select text, click buttons, and activate other
user interface elements. For help with these problems, try
one or more of the following:
❖
Try adjusting your typing technique to avoid accidental
brushing the touch pad with the heel of your hand as you
type. Also, accidental light touches or taps on the touch
pad may select an item or text on the screen, and
potentially the item or text may be replaced by the next
character you type.
❖
❖
Temporarily disable the touch pad, so that it does not
respond to touch or button presses while you type. See
“Disabling or enabling the touch pad” on page 72.
Adjust the sensitivity of the touch pad, so that it is less
responsive to accidental light taps and lighter finger
pressure.
NOTE
Touch pad setting options vary by computer model. The
Properties option of the Windows Control Panel. For
Disabling or enabling the touch pad
The touch pad is enabled by default. To enable/disable the
touch pad, press Fn + F9. For more information, see
“Disabling or enabling the touch pad” on page 175.
Connecting an external device
NOTE
Depending on your system, some models may include
USB 3.0 port(s). To distinguish these ports, please look
for the blue inset within the USB 3.0 port (if available).
You can easily attach an external device your computer.
To do this:
1
Read the directions that came with the device to see if
you first need to install new software.
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Getting Started
Using external display devices
73
2
3
4
Connect the device’s video or USB cable to the port on
the computer and to the device.
Connect the device’s power cable to a live electrical
outlet (if applicable).
Turn on the external device (if applicable).
Your computer may automatically detect the external
device.
Using external display devices
Your computer comes with a built-in display, however you
can also connect the following types of external display
devices to the video ports described below:
NOTE
To locate your HDMI™ port* and RGB (monitor) port*
please refer to your Quick Start document.
❖
❖
An HDMI™-compatible television or external display
device via the HDMI™ Out port*
An external monitor or projector via the RGB (monitor)
port*
RGB (monitor) port*
HDMI™ Out port*
*Available on certain models
(Sample Illustration) Video ports on left side of computer
Selecting video cables
To connect a device to the HDMI™ Out port, you must
purchase an HDMI™ cable.
Connecting an HDMI™-compatible television or
display device
To connect an HDMI™-compatible television or display
device to the computer:
❖
Connect one end of an HDMI™ cable (not included with
your computer) to the HDMI™ Out port on the side of
your computer, and then connect the other end of the
cable to your television or display device. Refer to the
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Getting Started
Using external display devices
74
manual that came with the television or display device
for more information.
Your computer should automatically detect the external
display device.
Connecting an external monitor or projector
You can easily attach an external monitor or projector to your
computer if you need a larger screen.
To do this:
1
2
3
4
Read the directions that came with the monitor to see if
you first need to install new software.
Connect the monitor’s video cable to the RGB (monitor)
port on the side of the computer.
Connect the device’s power cable to a live electrical
outlet.
Turn on the external device.
Your computer will automatically detect the external
display device.
NOTE
You can change the display settings by pressing the
(
) + P keys, or by configuring the display properties
settings.
Directing the display output when you turn on the
computer
Once you have connected an external display device, you
can choose to use the internal display only, the external
device only, or both simultaneously.
NOTE
Some modes are only available with the appropriate
device attached and turned on.
The quickest way to change the display output settings is to
use the ( ) + P keys:
Press the ( ) + P keys repeatedly until the setting you want
takes effect. Briefly pause each time you press the ( ) + P
keys to allow time for the display to change.
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Getting Started
Using external display devices
75
This cycles through the settings in the following order (the
last two options are available if an external monitor is
connected):
❖
❖
❖
❖
PC screen only
Duplicate
Extend
Second screen only
(Sample Image) Display options window
NOTE
The ( ) + P keys navigate through the options without
activating a selection. Press ENTER to activate a
selection.
NOTE
You may also use the Fn + F5 key, and then press ENTER
to activate a selection.
Adjusting the quality of the external display
To obtain the best picture quality from your television (or
other video display device), you may need to adjust the
video settings. See the video device documentation for
additional configuration steps.
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Getting Started
Customizing your computer’s settings
76
Customizing your computer’s settings
There are several ways in which you can customize your
computer to suit your particular requirements. You can go
into your computer settings to make adjustments to your
computer to suit your needs.
From the Start or Desktop screen, move your pointer to the
upper-right corner of the screen or swipe in from the right
Settings ( ) charm, and then click or touch Change PC
Settings. Then choose a category you wish to change.
Refer to your operating system documentation or Help and
Support for details.
are additional custom settings you can choose. See
“Utilities” on page 120.
Caring for your computer
This section gives tips on cleaning and moving your
computer. For information about taking care of your
computer’s battery, see “Taking care of your battery” on
page 103.
NOTE
Please handle your computer carefully to avoid
scratching or damaging the surface.
Cleaning the computer
Keep liquids, including cleaning fluid, out of the
computer’s keyboard, speaker, and other openings.
Never spray cleaner directly onto the computer and/or
display. Never use harsh or caustic chemical products to
clean the computer.
To keep your computer clean, gently wipe the display panel
and exterior case with a lightly dampened cloth.
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Getting Started
Caring for your computer
77
Moving the computer
Before moving your computer, even across the room, make
sure all drive activity has ended (the internal storage drive
indicator light stops glowing) and all external peripheral
cables are disconnected.
Do not pick up the computer by its display panel or by
the back. Doing so could damage the system.
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Chapter 2
Learning the Basics
This chapter gives some computing tips and provides
important information about basic features.
Computing tips
❖
Save your work frequently.
Your work stays in the computer’s temporary memory
until you save it to the internal storage drive. If the
network you are using goes down and you must restart
your computer to reconnect, or your battery runs out of
charge while you are working, you will lose all work since
you last saved.
See “Saving your work” on page 84 for further
information.
HINT: Some programs have an automatic save feature
that can be activated. This feature saves your file to the
internal storage drive at preset intervals. See your
software documentation for details.
78
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Learning the Basics
79
Using the keyboard
❖
Label the backup copies clearly and store them in a safe
place.
It is easy to put off backing up because it takes time.
However, if your internal storage drive suddenly fails, you
will lose all the data on it unless you have a separate
backup copy. For more information, see “Data and
system configuration backup in the Windows®
operating system” on page 164.
❖
❖
Use Error-checking and Disk Defragmenter regularly to
check and optimize disk space and improve
performance.
Scan all new files for viruses.
This precaution is especially important for files you
receive via external media, email, or download from the
Internet.
❖
❖
Take frequent breaks to avoid repetitive-motion injuries
and eyestrain.
Do not turn off the computer if a drive indicator light
indicates a drive is active.
Turning off the computer while it is reading from or
writing to a disk may damage the disk, the drive, or both.
The Windows® operating system records information,
such as your desktop setup, during its shutdown
procedure. If you do not let the Windows® operating
system shut down normally, details such as new icon
positions may be lost.
NOTE
Using the keyboard
Your computer’s keyboard contains character keys, control
keys, function keys, and special Windows® keys.
(Sample Illustration) Keyboard
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Learning the Basics
Using the keyboard
80
Function keys
The function keys (not to be confused with the Fn key) are
the 12 keys at the top of the keyboard.
(Sample Illustration) Function keys
F1 through F12 are called function keys because they
execute programmed functions when pressed. Used in
combination with the Fn key, function keys marked with
icons execute specific functions on the computer. For
example, Fn + F9 turns the touch pad ON/OFF. For more
information, see “TOSHIBA Function Keys” on page 172.
Special Windows® keys
Windows® key
Application key
(Sample Illustration) Special Windows® keys
Your computer’s keyboard has one key and one button that
have special functions in Windows®:
❖ Windows® key—Toggles between the Desktop screen
and the last app opened on the Start screen. For more
information refer to Help & Support, or see “Exploring
the Start screen” on page 106
❖ Application key—Has a similar function as the
secondary mouse button
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Learning the Basics
81
Using the keyboard
Overlay keys
The keys with gray numbers and symbols on the front of
them form the numeric and cursor overlay. This overlay lets
you enter numeric data or control the cursor as you would
using the 10-key keypad on a desktop computer’s keyboard.
(Sample Illustration) Numeric and cursor control overlay
Using the overlay to type numeric data
The keys with the numbers on their right front are the
numeric overlay keys.
To turn the numeric overlay on, press Fn and F11
simultaneously. The numeric overlay light glows when the
numeric overlay is on.
To disable the numeric overlay, hold down the Fn key and
press F11 again. The numeric overlay light goes out.
Using the overlay for cursor control
The keys with the gray arrows and symbols on their left front
are the cursor control overlay keys.
To turn the cursor control overlay on, press Fn and F10
simultaneously. The cursor control overlay light glows when
the cursor control overlay is on.
To disable the cursor control overlay, hold down the Fn key
and press F10 again. The cursor control overlay light goes
out.
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Learning the Basics
Backlit keyboard
82
Backlit keyboard
(Available on certain models.)
Your keyboard may have a backlight illumination feature. If
the keyboard backlight setting is set to Auto, the backlight
turns on when you type on the keyboard and turns off after a
certain interval when you stop typing. You can modify the
time-out interval or change the keyboard backlight setting to
always on or always off.
Touch screen
(Available on certain models.)
Your computer may come with a touch screen, enabling
direct interaction with displayed apps and programs through
simple or multi-touch gestures.
Touch screen navigation
Use your finger to manipulate the on-screen icons, buttons,
menu items, and other items on the touch screen. You can
also change the screen’s orientation.
The screen is made of glass so avoid contact with sharp,
rough, or abrasive objects or substances as screen may
break or scratch if not handled properly. If you see a
crack in the glass, discontinue use of the device to avoid
injury.
Touch—Touch to activate items displayed on the screen,
such as app and setting icons or on-screen buttons. Touch
to type using the keyboard.
Touch & hold—Touch and hold an item on the screen by
touching and holding the item in place until an action occurs.
Drag—Touch and hold an item for a moment and then,
without lifting your finger, move the item until you reach the
target position. For example, drag items on any app screen
to reposition them.
Swipe or slide—To swipe or slide, quickly move your finger
across the surface of the screen without pausing. For
example, swipe your finger to the left from the right edge of
the screen to display the Windows® charms.
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Learning the Basics
83
Mouse properties
Double-tap—Tap quickly twice to zoom in. For example,
double-tap a section of a Web page to zoom in on that
section. Double-tap again to zoom out.
Pinch—In some apps (such as Maps and Games), you can
zoom in and out by placing two fingers on the screen at once
and pinching them together (to zoom out) or spreading them
apart (to zoom in).
Rotate—Place two or more fingers on an item and rotate
your hand. The item rotates in the direction you turn your
hand. (Not functional in all apps).
Mouse properties
Mouse properties allow you to change your pointing device
or mouse settings.
To access Mouse properties:
1
Move your pointer to the upper-right corner of the screen
or swipe in from the right edge. When the Windows®
charms appear click or touch the Search ( ) charm,
click or touch Settings and, in the Search field, type
Mouse. In the list that appears, click or touch your
selection.
The Mouse screen appears.
2
Adjust the settings as desired, and then click or touch
OK.
Starting an app
To Start an app on the Start screen, move your pointer over
the appropriate tile and click or touch to open.
To Start an app from the Desktop, move your pointer to the
upper-right corner of the screen or swipe in from the right
edge. When the Windows® charms slide out from the right,
click or touch the Start ( ) charm.
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Learning the Basics
Saving your work
84
Starting an app from the Start screen
To Start an app on the Start screen, move your pointer over
the appropriate tile and click or touch to open, or swipe your
finger to the left from the right edge of the screen.
To Start an app using the Search function, move your pointer
to the upper-right corner of the screen or swipe in from the
right edge. When the Windows® charms slide out from the
right, click or touch the Search ( ) charm. The apps screen
appears with the available system apps to choose from or
you can enter your search in the search field.
Below is an example using the Search field to start an app:
1
Move your pointer to the upper-right corner of the screen
or swipe in from the right edge. When the Windows®
charms appear click or touch the Search ( ) charm.
(Sample Image) Searching for apps
2
Start typing the app’s name in the Search field.
As you type, all matching files and apps are displayed.
Click or touch the app you wish to open.
3
Saving your work
Before you turn off the computer using the Shut down
command, save your work on the internal storage drive,
external media, flash media, or optical disc. This is one of
the most important rules of computing.
Many applications offer a feature that saves documents at
regular intervals. Check your program’s documentation to
see if it has an automatic save feature.
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Learning the Basics
85
Backing up your work
to your computer. You can back up your files to different
types of media such as CDs, DVDs, external storage media,
or to a network, if available.
To back up several files at one time, use the Microsoft®
Windows® file recovery program preinstalled on the
computer’s internal storage drive. Also see “Backing up your
data or your entire computer with the Windows® operating
system” on page 166.
HINT: Backing up all the files on your internal storage
drive may take a considerable amount of time and
multiple CDs/DVDs. You may prefer to use a high-
capacity file recovery system, such as an external hard
drive.
Using the optical disc drive
Optical storage is a popular medium for software, music,
and video. Digital versatile discs (DVDs) provide a significant
increase in data storage and support features that were not
available on previous video platforms. These features
include wide-screen movies, multiple language tracks, digital
surround sound, multiple camera angles, and interactive
menus.
TECHNICAL NOTE: Your optical disc drive is set to play
Region 1 (North America) DVD-ROMS. A DVD disc of a
region other than the above mentioned cannot be played
unless you manually change it in the Properties setting of
the optical disc drive. The drive will allow you to change
regions four times. On the fourth change, the region will
be “locked in.” That is, the drive will only play DVDs from
that last region. Note that changing from region 1 to
region 2 and back to region 1 is counted as two changes.
NOTE
For optimum DVD performance, it is recommended that
you play DVDs while running the computer on AC power.
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Learning the Basics
Using the optical disc drive
86
NOTE
When viewing DVD movies use the DVD Player software
that came with your computer.
Optical disc drive components
The optical disc drive is located on the side of the computer.
Your optical disc drive may look like this:
Drive in-use indicator light
Eject button
Manual eject hole
(Sample Illustration) Optical disc drive
Drive in-use indicator light—Indicates when the drive is in
use.
Eject button—Press to release the disc tray.
Do not press the eject button or turn off the computer
while the drive in-use indicator light is glowing. Doing so
could damage the disc or the drive.
When the disc tray is open, be careful not to touch the
lens or the area around it. Doing so could cause the drive
to malfunction.
Manual eject hole—Use if you need to release the disc
tray when the power is off. Use a straightened paper clip or
other narrow object to press the manual eject button located
inside the hole.
Never use a pencil to press the manual eject button.
Pencil lead can break off inside the computer and
damage it.
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Learning the Basics
Using the optical disc drive
87
Inserting an optical disc
To insert an optical disc into the drive:
1
2
3
4
Make sure the computer is turned on.
Make sure the drive’s in-use indicator light is off.
Press the drive’s eject button.
Hold the disc by its edges and check that it is free of
dust.
If the disc is dusty, clean it.
5
Place the disc carefully in the disc tray, label side up,
and gently press the disc onto the center spindle until it
clicks into place.
Handle DVDs and CDs carefully, making contact only
with the center hole and edge. Do not touch the surface
of the disc. Do not stack discs. If you incorrectly handle
the discs, you could lose data.
6
Push the disc tray in by pressing gently on the center of
the tray until it clicks into place.
If you insert the disc incorrectly, it may jam the drive. If
this happens, contact Toshiba support for assistance.
Playing optical media
If you insert an optical disc into the optical disc drive and the
Auto-Run feature does not automatically start your disc, try
launching the optical disc manually. To do this, follow these
steps:
1
2
Press the ( ) + E keys.
Double-click the optical disc drive icon.
The drive will run the optical disc.
If your disc does not run using this method, try using an
application that is associated with the media on the disc. For
example, if it is a music CD, open Windows Media® Player
and use it to select and then play the CD. For other types of
media, use the associated software to open the files on the
disc.
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Learning the Basics
Using the optical disc drive
88
Recording optical media
Depending on the configuration, your computer may come
with an optical disc drive that allows you to:
❖
❖
Play pre-recorded and recorded optical media.
Read/write data and multi-media files to recordable
optical media.
For more information regarding supported optical media
formats please refer to your computer’s detailed
NOTE
Due to manufacturing and quality variations in third party
optical media (e.g., CD or DVD) or optical media
players/recorders, in certain cases, your Toshiba optical
disc drive may not record on certain optical media that
bear the applicable logo, or play back optical media
recorded by other computers or optical media recorders.
Additionally, certain optical media recorded on your
optical disc drive may not play back or operate properly
on other computers or optical media players. These
problems are not due to any defect in your Toshiba
computer or optical disc drive. Please refer to your
computer's product specification for listing of specific
format compatibilities.
Copy protection technology may also prevent or limit
recording or viewing of certain optical media.
For details on how to use the software, please refer to the
respective Online Help menus.
Removing a disc with the computer on
To remove an optical disc with the computer turned on:
1
Press the eject button on the drive.
Do not press the eject button while the drive in-use
indicator light is glowing. Doing so could damage the
disc or the drive.
Also, if the disc is still spinning when you open the disc
tray, wait for it to stop spinning before you remove it.
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Learning the Basics
Toshiba’s online resources
89
2
3
Pull the tray out until it is fully open, remove the disc, and
place it in its protective cover.
Gently press the tray in to close it.
Removing a disc with the computer off
To remove a disc with the computer turned off:
1
Insert a slender object, such as a straightened paper
clip, into the manual eject hole.
The disc tray slides partially out of the drive.
Never use a pencil to press the manual eject button.
Pencil lead can break off inside the computer and
damage it.
2
3
Pull the tray out until it is fully open, remove the disc, and
Gently press the tray in to close it.
Toshiba’s online resources
Toshiba maintains a number of online sites to which you can
connect. These sites provide information about Toshiba
products, give help with technical questions and keep you
up to date with future upgrades. For more information, see
“Contacting Toshiba” on page 170.
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Chapter 3
Mobile Computing
This chapter covers all aspects of using your computer while
traveling.
Toshiba’s energy-saver design
Your computer enters a low-power suspension mode when it
is not being used, thereby conserving energy and saving
money in the process. It has a number of other features that
enhance its energy efficiency.
Many of these energy-saving features have been preset by
Toshiba. We recommend you leave these features active,
allowing your computer to operate at its maximum energy
efficiency, so that you can use it for longer periods while
traveling.
Running the computer on battery power
The computer contains a Lithium-Ion (Li-Ion) battery that
provides power when you are away from an AC outlet. You
can recharge it many times.
90
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Mobile Computing
Running the computer on battery power
91
Battery Notice
Battery life rating is for comparison purposes only, and does
not indicate the battery life that will be obtained by any
individual user. Actual battery life may vary considerably
from specifications depending on product model,
configuration, applications, power management settings and
features utilized, as well as the natural performance
variations produced by the design of individual components.
The battery life rating is only achieved on the select models
and configurations tested by Toshiba under the specific test
settings at the time of publication and is not an estimate of a
system’s battery life under any conditions other than the
specific test settings.
Recharge time varies depending on usage. Battery may not
charge while the computer is consuming full power. After a
period of time, the battery will lose its ability to perform at
normal for all batteries.
To ensure that the battery maintains its maximum capacity,
operate the computer on battery power at least once a
month. The Lithium-Ion battery has no memory effect so it is
not necessary to let the battery fully discharge each time.
However, for better accuracy of the battery meter, it is helpful
to fully discharge the battery periodically. Please see
“Maintaining your battery” on page 103 for procedures. If the
computer is continuously operated on AC power, either
through an AC adaptor or a port replicator (if applicable to
your system), for an extended period (more than a month),
the battery may fail to retain a charge. This may shorten the
life of the battery, and may cause the battery meter to be
inaccurate.
NOTE
For best performance when playing streaming media
(especially streaming video), either power the computer
from its AC adaptor, or set up a power plan that keeps
the computer running at full performance even when
powered from its battery. For more information about
Windows® power plans, see “Power Plans” on page 98.
The computer also has an internal real-time-clock (RTC)
battery.
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Mobile Computing
Charging batteries
92
The RTC battery powers the RTC memory that stores your
system configuration settings and the current time and date
information. It maintains this information for up to a month
while the computer is turned off.
TECHNICAL NOTE: Depending on your system, the RTC
battery may only charge while the computer is turned on.
Power management
Your computer ships with the power management options
preset to a configuration that will provide the most stable
operating environment and optimum system performance for
both AC power and battery modes.
Changes to these settings may result in system
performance or stability issues. Users who are not
completely familiar with the power management
component of the system should use the preset
configuration. For assistance with setup changes,
contact Toshiba’s Customer Support Center.
Charging batteries
The battery needs to be charged before you can use it to
power the computer.
Always use the AC adaptor specified by Toshiba. You
can order a Toshiba AC adaptor from Toshiba’s Web site
NOTE
Battery charge time may vary depending on the
applications, power management settings, and features
used.
Charging the main battery
The battery needs to be charged before you can use it to
power the computer.
To charge the main battery, plug the computer into a live
electrical outlet. The battery charges whether the computer
is on or off.
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Mobile Computing
93
Charging batteries
TECHNICAL NOTE: The recharging of the battery may
not occur when your computer is using all of the power
provided by the AC adaptor to run applications, features,
and devices. Your computer's Power Options utility can
be used to select a power level setting that reduces the
power required for system operation and will allow the
battery to recharge.
The battery may not start charging immediately under the
following conditions:
❖
The battery is extremely hot or cold.
To ensure that the battery charges to its full capacity,
wait until it reaches room temperature (50 to 80 degrees
Fahrenheit, 10 to 26 degrees Celsius).
❖
The battery is almost completely discharged.
Leave the power connected and the battery should
begin charging after a few minutes.
HINT: Once the battery is fully charged, we recommend
that you periodically operate your computer on battery
power until the battery discharges completely.
Please make a complete back up of your data to external
media before discharging the battery. For more
information, see “Backing up your work” on page 85.
Charging the RTC battery
Your computer has an internal real-time clock (RTC) battery.
The RTC battery powers the System Time Clock and BIOS
memory used to store your computer’s configuration
settings. When fully charged, it maintains this information for
up to a month when the computer is powered off.
The RTC battery may have become completely discharged
while your computer was shipped, resulting in a CMOS error
message during startup. The error message may vary by
computer model.
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Mobile Computing
Monitoring battery power
94
NOTE
Depending on your system, the RTC battery may only
charge while the computer is turned on.
To recharge the RTC battery, plug the computer into a live
electrical outlet and leave the computer powered on for 24
hours.
NOTE
It is seldom necessary to charge the RTC battery
because it charges while the computer is on. If the RTC
battery is low, the real-time clock and calendar may
display the incorrect time and date or stop working.
When Hibernation mode is enabled and the RTC battery
is completely discharged, a warning prompts you to reset
the real-time clock.
The computer can be used while the RTC battery is being
charged, although the charging status of the RTC battery
cannot be monitored.
Monitoring battery power
The computer’s main battery light gives you an indication of
the main battery’s current charge.
❖
Glows amber while the main battery is being charged
(AC adaptor connected)
❖
Glows white when the main battery is fully charged
NOTE
Battery life and charge time may vary, depending upon
power management settings, applications and features
used.
❖
Flashes amber when the main battery charge is low and
it is time to recharge the main battery or plug in the AC
adaptor
NOTE
If the AC power light flashes amber during charging,
either a battery pack is malfunctioning, or it is not
receiving correct input from the AC power supply.
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Monitoring battery power
95
HINT: Be careful not to confuse the battery light
(
)/power light ( ), and the power button light.
When the power light or power button light flashes
amber, it indicates that the system is suspended (using
the Windows® operating system Sleep command).
System indicator lights
Wireless indicator lights
AC power light/Battery light
ON/OFF light
Internal storage drive light
(Sample Illustration) Power and battery light locations
Determining remaining battery power
NOTE
Wait a few moments after turning on the computer before
trying to monitor the remaining battery power. The
computer needs this time to check the battery’s
remaining capacity and perform its calculations.
Move the pointer over the power icon in the notification area,
see “Finding your way around the desktop” on page 108 for
more information on the notification area. A pop-up message
displays the remaining battery power as a percentage.
With repeated discharges and recharges, the battery’s
capacity gradually decreases. A frequently used older
battery does not power the computer for as long as a new
battery, even when both are fully charged.
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Monitoring battery power
96
TECHNICAL NOTE: The computer drains the battery
faster at low temperatures. Check your remaining charge
frequently if you are working in temperatures below 50
degrees Fahrenheit.
The computer calculates the remaining battery charge
based on your current rate of power use and other
factors such as the age of the battery.
What to do when the main battery runs low
When the main battery runs low you can:
❖
Plug the computer into an external power source and
recharge the main battery
❖
Place the computer into Hibernation mode and replace
the battery, with a charged spare (not included with your
computer)
❖
Save your work and turn off the computer
If you do not manage to do any of these things before the
main battery completely runs out of power, the computer
automatically enters Hibernation mode and turns itself off.
Hibernation mode keeps track of where you were, so that
when you turn on the power again, you can continue where
you left off.
Setting battery notifications
You can set two notifications. Each notification can be set to
alert you when a specified percentage of remaining battery
power has been reached. You can also set the computer to
enter Sleep mode or Hibernation mode or to completely shut
down when the notification goes off.
To change the default notification settings:
1
While on the desktop, click or touch the Battery (
icon in the notification area.
)
2
Click or touch More power options.
The Power Options window appears.
3
Click or touch Change plan settings under the power
plan to be customized.
The Edit Plan Settings window appears.
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Monitoring battery power
97
4
5
Click or touch Change advanced power settings.
The Advanced settings tab of the Power Options
window appears.
Double-click or touch Battery to display the battery
options.
(Sample Image) Advanced settings tab of Power Options screen
Configure the alarm settings to suit your needs.
6
Conserving battery power
How long a fully charged battery pack lasts when you are
using the computer depends on a number of factors, such
as:
❖
❖
How the computer is configured
How much you use the internal storage drive, optical
disc drive, or other optional devices
❖
Where you are working, since operating time decreases
at low temperatures
There are various ways in which you can conserve power
and extend the operating time of your battery:
❖
Enable Sleep or Hibernation, which saves power when
you turn off the computer and turn it back on again
❖
Use the Windows® power-saving option plans
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Monitoring battery power
98
These power-saving options control the way in which the
computer is configured. By using them, you can increase the
length of time you can use the computer before you need to
recharge the battery.
Microsoft® has combined these options into preset Power
Plans. Using one of these power plans lets you choose
between maximum power savings and peak system
performance. You may also set individual power-saving
options to suit your own needs.
The following sections describe how to choose a Power Plan
and discuss each power-saving option.
Power Plans
You can choose a predefined Power Plan or select your own
combination of power options.
To do this:
1
2
While on the desktop, click or touch the Battery (
icon in the notification area.
)
Click or touch More power options.
The Windows® Power Options window appears.
(Sample Image) Windows® Power Options window
3
4
Select an appropriate plan for your work environment or
create your own custom plan.
Click or touch Create a power plan in the left pane to
set up a new plan.
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Using the eco power plan
99
NOTE
To edit a plan or to edit advanced settings, continue to
the following steps.
5
Click or touch Change plan settings to choose the
plan you want to edit.
This screen allows you to change basic settings.
6
Click or touch Change advanced power settings to
access settings for battery notification levels, internal
storage drive power save time, etc.
You can click or touch the plus signs to expand each
item and to see what settings are available for each item.
7
Click or touch OK to save the plan changes you have
performed.
Depending on your model, the two power plans eco and
Balanced are satisfactory for most people and do not need
to be edited. The eco plan is the best used for maximum
battery time. The Balanced plan is a compromise between
battery time and performance.
This computer is equipped with the eco power plan.
Operating the computer with this power plan enabled
reduces electrical power consumption by slightly lowering
system performance. For example, when this power plan is
enabled, the brightness of the display is reduced and the
interval before Sleep mode takes effect is shortened. To
enable or disable the eco power plan, see “Power Plans” on
page 98.
The eco Utility® monitors your power savings from using the
eco power plan by tracking real-time power consumption
and accumulated savings over time. To learn how to access
the utility, see “eco Utility®” on page 121.
For more information on the eco power plan, see the Help
file in the eco Utility® window.
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Changing the main battery
100
Changing the main battery
When your main battery has run out of power, you have two
options: plug in the AC adaptor or install a charged battery.
Never short circuit the battery pack by either accidentally
or intentionally bringing the battery terminals in contact
with another conductive object. This could cause serious
injury or fire, and could also damage the battery pack
and computer.
Never expose a battery pack to abnormal shock,
vibration or pressure. The battery pack's internal
protective device could fail, causing it to overheat or
ignite, resulting in caustic liquid leakage, or explosion or
fire, possibly resulting in death or serious injury.
TECHNICAL NOTE: To avoid losing any data, save your
files and then either completely shut down your
computer or put it into Hibernation mode before
changing the battery.
Removing the battery from the computer
To remove the battery:
1
2
Save your work.
Turn off the computer, see “To Shut down your
computer” on page 45.
3
4
Unplug and remove any cables connected to the
computer, including the AC adaptor.
Close the display panel and turn the computer upside
down.
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Changing the main battery
101
5
Slide the battery release lock to the unlocked position.
(Sample Illustration) Unlocking the battery release lock
6
7
Slide and hold the battery release latch to release the
battery.
Pull the discharged battery out of the computer.
(Sample Illustration) Removing the battery
If the battery is leaking or its case is cracked, put on
protective gloves to handle it, and discard it immediately.
Always dispose of used battery packs in compliance with
all applicable laws and regulations. Put insulating tape,
such as cellophane tape, on the electrode during
transportation to avoid a possible short circuit, fire or
electric shock. Failure to do so could possibly result in
serious injury.
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Changing the main battery
102
Inserting a charged battery
To insert a battery:
1
Wipe the terminals of the charged battery with a clean
cloth to ensure a good connection.
2
Insert the charged battery into the slot until the latch
clicks.
The battery pack has been designed so that you cannot
install it with reverse polarity.
If the battery does not slide into the slot easily, move the
battery release lock to the unlocked position and try
again. Do not force the battery into position.
(Sample Illustration) Inserting the battery
Slide the battery release lock to the locked position.
3
(Sample Illustration) Locking the battery release lock
4
5
Turn the computer right side up.
Reconnect any cables that were removed in step 3 of
“Removing the battery from the computer” on page 100.
6
Restart the computer.
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Taking care of your battery
103
Taking care of your battery
The following sections offer tips on how to take care of your
battery and prolong its life.
Safety precautions
Always immediately turn the power off and disconnect the
power cable/cord plug from the plug socket and stop using
the computer if you observe any of the following conditions:
❖ Offensive or unusual odor
❖ Excessive heat
❖ Discoloration
❖ Deformation, cracks, or leaks
❖ Smoke
❖ Other unusual events during use, such as abnormal
sound
Do not expose the computer to fire. The battery could
explode.
Do not turn on the computer’s power again until an
authorized Toshiba service provider has checked it for
safety. Continued use could cause a fire or rupture possibly
resulting in serious injury or computer failure including but
not limited to the loss of data.
Maintaining your battery
Fully discharging your battery pack will allow better accuracy
of the battery meter.
To fully discharge your battery pack:
❖
Periodically, disconnect the computer from a power
source and operate it on battery power until the battery
pack fully discharges.
❖
❖
If you have extra battery packs, rotate their use.
If you will not be using the system for an extended
period, more than one month, remove the battery pack.
❖
Store spare battery packs in a cool dry place out of
direct sunlight.
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Taking care of your battery
104
Disposing of used batteries
The life of a battery pack depends on usage. When the
battery pack needs replacing, the main battery light flashes
amber shortly after you have fully recharged the battery.
You must discard a battery if it becomes damaged.
Never attempt to dispose of a battery pack by burning or
by throwing it into a fire, and never allow exposure to a
heating apparatus (e.g., microwave oven). Heat can
cause a battery pack to explode and/or release caustic
liquid, both which may possibly cause serious injury.
Always dispose of used battery packs in compliance with
all applicable laws and regulations. Put insulating tape,
such as cellophane tape, on the electrode during
transportation to avoid a possible short circuit, fire or
electric shock. Failure to do so could possibly result in
serious injury.
Always use the battery pack supplied as an accessory or
an equivalent battery pack specified in the User's
Manual. Other battery packs have different voltage and
terminal polarities. Use of non-conforming battery packs
could generate smoke or cause fire or rupture, possibly
resulting in serious injury.
After repeated use, the batteries will finally lose their ability
to hold a charge and you will need to replace them. Under
certain applicable laws and regulations, it may be illegal to
dispose of old batteries by placing them in the trash.
Please be kind to our shared environment. Check with your
local government authority for details regarding where to
recycle old batteries or how to dispose of them properly.
Toshiba is dedicated to preserving the environment by
sponsoring Call2Recycle™, a program of the
Rechargeable Battery Recycling Corporation, so you can
easily recycle accessible rechargeable batteries. For more
information and for free drop-off locations, visit
http://www.call2recycle.org/locator/ or call 1-800-822-8837.
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105
Traveling tips
Notice regarding CR coin cell batteries, applicable to
California, U.S.A. only:
Perchlorate Material - special handling may apply.
Traveling tips
The environmental precautions listed in “Selecting a place to
work” on page 31, also apply while traveling.
❖
Never leave your computer on a sunny ledge or in a
place where it could get wet or covered in dust.
❖
Always travel with the computer in a carrying case.
Toshiba offers a choice of carrying cases for the
computer. They all provide plenty of extra space for
manuals, power cords, and compact discs. Contact your
authorized Toshiba representative for more information
TECHNICAL NOTE: When traveling by air, you may be
required to pass your computer through airport security
equipment. The X-ray equipment will not harm your
computer.
NOTE
NOTE
Before using your computer aboard an aircraft, make
sure the Wireless antenna is OFF (Airplane mode is ON) if
your computer has wireless LAN capability.
To enable or disable wireless communication, use the
Fn + F8 key. For more information see “TOSHIBA
Function Keys” on page 172.
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Chapter 4
Exploring Your
Computer’s Features
In this chapter, you will explore some of the special features
of your computer.
Exploring the Start screen
The Start screen is the launching pad for everything you can
do in the Windows® operating system, providing new and
easy ways to access everything from your favorite apps and
Web sites to your contacts and other important information.
When you move your pointer to the upper-right corner of the
screen or swipe in from the right edge, a list of Windows®
charms will slide out from the right. These Windows® charms
perform various commands, including basics tasks like
turning off the power and advanced PC settings.
You can go to the Start screen by clicking or touching the
Start charm, see “Charms” on page 107. You can also use
the Windows® key ( ) on your keyboard or on the LCD
screen to go to the Start screen. For detailed information,
please refer to the Windows® Help and Support.
By clicking on or touching the Desktop tile from the Start
screen, you will find the Windows® settings and features you
are most familiar with.
106
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107
Exploring the Start screen
For detailed information on the new functionality, refer to the
Windows® Help and Support.
App tiles
(Sample Image) Windows® Start screen
Charms
Use the Windows® charms to start apps, find documents,
set up system components, and perform most other
computing tasks.
By moving your pointer to the upper-right corner of the
screen or swiping in from the right edge your screen, you will
find a list of charms: Search, Share, Start, Devices and
Settings.
Search—This charm allows you to search for most anything
you need to locate on your computer. It can help you find
apps, documents, photos, and your favorite music.
Share—This charm allows you to share music and photos
with your favorite social Web sites.
Start—This charm allows you to view all of the available
apps downloaded to your system.
Devices—This charm allows you to manage your hardware
devices.
Settings—This charm allows you to manage your system
settings.
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Exploring Your Computer’s Features
Exploring the desktop
108
Tiles
Tiles can be accessed and launched from the Start screen.
Typical Start screen tiles are the Desktop tile and Mail tile, as
well as tiles representing all other applications downloaded
to your system.
Exploring the desktop
You can use its features to start applications, find
documents, set up system components, and perform most
other computing tasks.
HINT: The illustrated examples in this guide may appear
slightly different from the screens displayed by your
system. The differences are not significant and do not
indicate any change in the functionality of your system.
Finding your way around the desktop
Your computer’s desktop includes several standard features:
icons, taskbar, notification area, notifications, and
background pattern.
Notifications
Icons
Taskbar
Notification area
(Sample Image) Windows® Desktop screen
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Exploring Your Computer’s Features
109
Exploring the desktop
Icons
An icon represents a folder, file, or program that can be
quickly activated by double-clicking or touching the icon.
You can create a new desktop icon for any folder, file, or
program by dragging the element’s icon from its location in a
window to the desktop area.
You may see various icons displayed on your system
desktop, for example:
Recycle Bin—Holds files you have deleted. You may be able
to retrieve these files until you empty the Recycle Bin.
❖ TECHNICAL NOTE: If you delete a large number of
files or very large files from the internal storage drive,
there may be insufficient space available in the
Recycle Bin to hold these files. In this case,
Windows® will prompt you to either permanently
delete the file(s) or cancel the deletion.
❖ If you delete a file (of any size) from an external
media or flash media, it does not go into the
Recycle Bin. The file is permanently deleted.
❖ Permanently deleted files cannot be recovered from
the Recycle Bin.
For more information on the Recycle Bin, see
Windows® online Help.
NOTE
If you place the pointer over an icon, a popup description
of the file contents appears.
Your desktop may contain other icons depending on your
configuration. See Windows® online Help for more specific
information on each icon and how to use it.
Taskbar
Each time you open a program, a button associated with
that program appears on the taskbar. With some programs,
a button appears on the taskbar for each document or
window you open. You can use these buttons to quickly
switch between the programs or windows.
To make a program or window the currently active one, click
or touch the associated taskbar button.
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Exploring Your Computer’s Features
110
Windows® Store
Notification area
The notification area displays icons of tasks or programs that
run continuously in the background and displays
notifications. To learn more about each task, position the
pointer over the icon for a few moments and a short
description of the task appears.
Typical tasks in the notification area are Current time, Power
usage mode, network connectivity status, and speaker
volume.
To activate a specific task, click or touch the appropriate
notification area icon.
Notifications
There are many types of notifications you can employ to help
you with the many tasks you perform every day.
User experience notifications can be set for toast, tile,
badge, and raw notifications.
Toast notifications—Designed for time-sensitive delivery
of personalized content, such as an instant message from a
friend.
Tile notifications—Used by applications that are not
currently running with an at-a-glance characteristic, giving
you a quick preview of the subject line of your latest email or
the current weather conditions.
Badge notifications—A specialized type of tile notification
(shown on the Start screen tile) using glyphs to indicate the
number of applications that have updates available or the
status of a running application.
Raw notifications—These run a background task on behalf
of an application while that application is not running in order
to make available the latest content, such as an online
newspaper.
Windows® Store
Although many applications will be pre-installed or built-in to
your computer, you will also have the ability to download
many other applications with a touch or the click of your
mouse.
In the Windows® Store you can search for and browse
thousands of apps, all grouped into easy to find categories.
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Exploring Your Computer’s Features
111
Setting up for communications
Setting up for communications
To connect to the Internet or to communicate across
telephone lines with another computer, you need:
❖
❖
A browser or communications program
An Internet Service Provider (ISP) or online service if you
plan to use the Internet
❖
A way to connect to the ISP (for example
Wi-Fi®/LAN/broadband connection, etc.)
Connect to the Internet
NOTE
Wireless connectivity and some features may require you
to purchase additional software, external hardware or
services. Availability of public wireless LAN access points
may be limited.
Follow the steps below to set up your Wireless connection.
1
Move your pointer to the upper-right corner of the screen
or swipe in from the right edge. When the Windows®
charms appear, click or touch the Settings ( ) charm.
2
Click or touch the Wi-Fi ( ) icon.
The Networks screen appears.
Select your network.
3
4
5
6
Enter the network security key (if applicable).
Click or touch Next.
Your computer should then be connected.
NOTE
To enable or disable wireless communication, use the
Function Keys” on page 172.
NOTE
When Airplane mode is OFF, the wireless indicator light
will be lit.
For help with common Wi-Fi® networking problems, see
“Wireless networking problems” on page 160.
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Exploring Your Computer’s Features
Exploring audio features
112
Connecting your computer to a network
You can connect your computer to a network to increase its
capabilities and functionality.
Accessing a network
For specific information about connecting to the network,
consult your network administrator. Many hotels, airports,
and offices offer Wi-Fi® access.
Exploring audio features
You can use your computer to record sounds using the
computer’s internal microphones (available on certain
models) or an optional external microphone. You can listen
to sound files or audio CDs using the built-in speakers,
headphones, or external speakers.
Recording sounds
You may record sounds using the computer’s internal
microphones (available on certain models) or by connecting
an optional external microphone.
Using a microphone
1
If you want to use an external microphone, connect it to
the computer.
2
From the Start screen begin typing Sound Recorder
and click or touch your selection. If you are in the
Desktop, move your pointer to the upper-right corner of
the screen or swipe in from the right edge. When the
Windows® charms appear click or touch the Search (
)
charm and, in the Search field, type Sound Recorder.
Start Recording/Stop Recording button
(Sample Image) Sound Recorder screen
3
4
Click or touch the Start Recording button.
Speak normally into the microphone.
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113
Exploring audio features
5
6
When you have finished recording, click or touch the
Stop Recording button.
The Save As dialog box appears.
To save the file, type a file name, and then click or touch
Save.
Using external speakers or headphones
Your computer is equipped with a full stereo sound system
with internal speakers. Instead of using the internal
speakers, you can connect headphones or a pair of external
stereo speakers.
Before putting on headphones to listen, turn the volume
down. Do not set the volume too high when using
headphones. Continuous exposure to loud sound can
harm your hearing.
TECHNICAL NOTE: When using amplified speakers, use
speakers that require an external power source. Other
types of speakers will be inadequate to produce sound
from the computer.
To play back sound files through external speakers or
headphones:
1
2
Locate the headphone jack on the computer.
Using any necessary adapters, plug the cable from the
headphones or external speakers into the headphone
jack.
The headphone jack requires a 16-ohm stereo mini
connector.
To adjust the volume:
❖
For external speakers, use the volume controls on each
speaker.
❖
For headphones, use the computer’s volume control.
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Exploring Your Computer’s Features
Using the Web Camera
114
Using the Web Camera
Your computer may come with a built-in Web Camera. With
this Web Camera you can do the following:
❖
❖
Take pictures and record videos with your computer
Chat with others and have them see you while using
instant messaging (IM) programs
❖
Have video conference calls
NOTE
To email, instant message or video conference, you must
be connected to the Internet.
Depending on your computer model, the process of sending
email, taking pictures or recording video messages may vary.
To access the Web Camera, on the Start screen click or
touch the Camera tile. The Web Camera indicator light
glows when the Web Camera is active.
NOTE
When the Web camera is not active the indicator light is
off.
Using the Smart Card Reader
(Available on certain models.)
NOTE
To locate your Smart Card slot please refer to your Quick
Start document.
Your computer may include a Smart Card Reader. This
allows you to use a Smart Card for added security purposes.
There are several different Smart Cards available for
purchase as well as the software application needed. Visit
your local electronics store or check the Web for other
sources.
Smart Card slot*
*Available on certain models
(Sample Illustration) Smart Card Reader on side of computer
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Exploring Your Computer’s Features
115
Using an ExpressCard®
Using an ExpressCard®
(Available on certain models.)
The ExpressCard® slot supports the use of ExpressCard®
media. The slot also supports hot swapping, which allows
you to replace one ExpressCard® with another while the
computer is on.
Inserting an ExpressCard®
To locate your ExpressCard® slot, please refer to your
Quick Start document.
NOTE
Before you insert an ExpressCard®, refer to the
documentation that comes with the card to see if you need
to do anything before you insert it.
To insert an ExpressCard®:
1
Locate the ExpressCard® slot on the side of the
computer.
NOTE
You may first need to remove the card slot protector
before you can insert a card.
2
Insert the ExpressCard®.
(Sample Illustration) Inserting an ExpressCard®
3
When the card is almost all the way into the slot, push
firmly but gently to ensure a firm connection with the
computer. Do not force the card into position.
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Exploring Your Computer’s Features
Using the Memory card reader
116
Removing an ExpressCard®
1
If you are not currently on the Desktop, choose the
Desktop tile on the Start screen, otherwise skip to step 2.
2
Prepare the card for removal by clicking on or touching
the Show hidden icons button ( ), if necessary, in the
notification area and then selecting the Safely Remove
Hardware and Eject Media icon.
3
Highlight, and then click or touch the item you would like
to eject.
If the system is unable to prepare the card for safe
removal, a message will tell you to try again later. If the
card can be removed now, the system displays Safe to
Remove Hardware.
4
5
Gently press the card inward to release it.
The ExpressCard® ejects slightly from the slot.
Grasp the edges of the ExpressCard® and slide it out of
the slot.
(Sample Illustration) Removing an ExpressCard®
Using the Memory card reader
The Memory card reader supports the use of Secure
Digital™ (SD™, SDHC™, SDXC™), microSD™, miniSD™,
MultiMediaCard® (MMC®), and may support other media.
These media can be used with a variety of digital products:
digital music players, cellular phones, PDAs, digital cameras,
digital video camcorders, etc.
To use a microSD™ Card or miniSD™ Card, an SD™
adapter is required.
The Memory card reader may also support other types of
media.
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117
Using the Memory card reader
NOTE
Do not use the Copy Disk function for this type of media.
To copy data from one media to another, use the drag-
and-drop feature of the Windows® operating system.
Inserting memory media
NOTE
To locate your Memory card reader, please refer to your
Quick Start document.
The following instructions apply to all types of supported
media devices.
1
Turn the media so that the contacts (metal areas) are
face down.
2
Push the media into the adapter until it stops.
(Sample Illustration) Inserting memory media
When inserting memory media, do not touch the metal
contacts. You could expose the storage area to static
electricity, which can destroy data.
NOTE
Always remove memory media when not in use.
Removing memory media
1
If you are not currently on the Desktop, choose the
Desktop tile on the Start screen, otherwise skip to step 2.
2
Prepare the card for removal by clicking on or touching
the Show hidden icons button ( ), if necessary, in the
notification area and then selecting the Safely Remove
Hardware and Eject Media icon.
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Exploring Your Computer’s Features
Using the expansion port
118
3
Highlight, and then click or touch the item you would like
to eject.
If the system is unable to prepare the media for safe
removal, a message will tell you to try again later. If the
media can be removed now, the system displays Safe
to Remove Hardware.
If the computer has a spring-loaded adapter slot, see
step 4; otherwise, skip to step 5.
4
5
Gently press the card inward to release it.
The card pops out slightly.
Grasp the card and pull it straight out.
(Sample Illustration) Removing memory media
Do not remove memory media while data is being written
or read. Even when the Windows® message “copying...”
disappears, writing to the media might still be in progress
and your data could be destroyed. Wait for the indicator
light to go out.
Using the expansion port
(Available on certain models.)
Expansion port*
*Available on certain models
(Sample Illustration) Expansion port on underside of
computer
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Exploring Your Computer’s Features
119
Using the expansion port
NOTE
To locate your expansion port please refer to your Quick
Start document.
The expansion port, located on the bottom of your computer,
is used to attach expansion devices such as a Port
Replicator (not shipped with your system). A Port Replicator
is an excellent investment if you are using your computer
both in and out of the office. While you are using your
computer away from your desk, you can leave network
cables and external devices (such as printers, a mouse,
speakers, and USB devices) connected to a Port Replicator
on your desk. When you return to your desk, you can then
quickly connect your computer to the Port Replicator and
have immediate access to all of your network resources and
external devices. This eliminates the time-consuming
process of connecting each external device individually, and
saves wear and tear on the ports and cables.
To achieve a proper connection between your computer and
the Port Replicator, your computer must be properly aligned
with the Port Replicator. For more information, consult the
user’s manual that came with your Port Replicator, or visit
On some computer models, you can attach an extended life
battery to the expansion port. To find expansion devices
compatible with your computer model, please visit
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Chapter 5
Utilities
Your computer includes several utilities designed to help you
to reconfigure your system to best meet your individual
details, set additional options, or change default options.
These utilities are described in this chapter.
NOTE
related utility is available on your system.
❖
❖
❖
❖
❖
❖
❖
❖
❖
❖
eco Utility®
Supervisor password
User password
System Settings
Sleep Utilities
Function Key
Recovery Media Creator
Service Station
TOSHIBA Application Installer
Fingerprint Authentication Utility
120
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Utilities
121
eco Utility®
eco Utility®
The eco Utility® monitors your power savings from using the
eco power plan by tracking real-time power consumption
and accumulated savings over time.
To access the eco Utility®:
1
2
From the Start screen begin typing eco Utility.
Click or touch eco Utility.
The eco Utility® window appears.
(Sample Image) eco Utility® window
3
To activate the eco power plan, select eco Mode on the
left side.
4
5
Click or touch the eco Mode button.
Click or touch Close.
For more information on the eco power plan and utility, click
or touch the Help button at the bottom of the window.
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Utilities
Password Utility
122
Password Utility
Setting a password lets you walk away from your computer
while providing additional protection for your files. When you
set a password, you must enter the password before you
can work on your computer again.
TOSHIBA supports different types of passwords on your
computer:
❖
A supervisor password—Prohibits unauthorized users
from accessing certain functions such as System
Settings. This is useful if more than one person uses the
computer.
❖
A user password—Prevents unauthorized users from
starting the computer.
When setting up passwords, keep the following in mind:
❖
The supervisor password must be set before the user
password, or the user password must be deleted and
then re-entered after the supervisor password is set.
❖
The user password can be set up under the supervisor
password.
Using a supervisor password
A supervisor password prevents other users from changing
hardware configuration options.
Setting a supervisor password
If you choose to set a supervisor or user password,
TOSHIBA strongly recommends that you save your
password in a location where you can later access it
should you not remember it.
TOSHIBA is not responsible for any losses that may
occur to you, your organization or others as a result of the
inability to access your computer.
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Utilities
Password Utility
123
To set a supervisor password:
1
To access Supervisor Password from the Start screen
begin typing Password Utility.
2
Click or touch Password Utility.
(Sample Image) Supervisor Password tab
3
4
5
6
Click or touch Supervisor Password.
Click or touch Set.
Enter your password, and then enter it again to verify.
Click or touch Set.
NOTE
Under User Policy, this option may or may not ask for
password verification.
7
Click or touch OK to save your password as a text file.
NOTE
Password Utility will suggest “memo.txt” for the text file
name. If you have saved a password previously, using
the same name may overwrite your password text file
with the new password. By using a different name, you
can prevent overwriting your previously stored
passwords.
8
9
Click or touch Save.
Click or touch OK.
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Utilities
Password Utility
124
Deleting a supervisor password
To delete a supervisor password:
1
To access Supervisor Password from the Start screen
begin typing Password Utility.
2
Click or touch Password Utility.
A pop-up screen appears asking for a password.
Enter your password, and then click or touch Verify.
Click or touch Supervisor Password.
Click or touch Delete.
3
4
5
An authority verification pop-up screen appears.
Click or touch Delete.
6
7
Enter the password, and then click or touch Verify.
NOTE
Password Utility will suggest “memo.txt” for the text file
name. If you have saved a password previously, using
the same name may overwrite your password text file
with the new password. By using a different name, you
can prevent overwriting your previously stored
passwords.
8
Click or touch OK to exit.
Using a user password
A user password provides power-on password protection.
Setting a user password
If you choose to set a supervisor or user password,
TOSHIBA strongly recommends that you save your
password in a location where you can later access it
should you not remember it.
TOSHIBA is not responsible for any losses that may
occur to you, your organization or others as a result of the
inability to access your computer.
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Utilities
Password Utility
125
To register a password for the power-on password functions:
1
To access User Password from the Start screen begin
typing Password Utility.
2
3
Click or touch Password Utility.
Click or touch User Password.
(Sample Image) User Password tab
4
5
6
7
Click or touch Set.
Enter your password, and then enter it again to verify.
Click or touch Set.
Click or touch OK to save your password as a text file.
NOTE
Password Utility will suggest “memo.txt” for the text file
name. If you have saved a password previously, using
the same name may overwrite your password text file
with the new password. By using a different name, you
can prevent overwriting your previously stored
passwords.
8
9
Click or touch Save.
Click or touch OK.
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Utilities
Password Utility
126
Deleting a user password
To cancel the power-on password function:
1
To access User Password from the Start screen begin
typing Password Utility.
2
Click or touch Password Utility.
A pop-up screen appears asking for a password.
Enter your password, and then click or touch Verify.
Click or touch Delete.
3
4
An authority verification pop-up screen appears.
Click or touch Delete.
5
6
7
Enter the password, and then click or touch Verify.
Click or touch OK to exit.
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Utilities
System Settings
127
System Settings
System Settings is the TOSHIBA configuration management
tool available through the Windows® operating system. To
access it:
1
To access System Settings from the Start screen begin
typing System Settings.
2
Click or touch System Settings.
The System Settings screen appears.
(Sample Image) System Settings screen – General tab options
The System Settings screen may have the following tabs:
❖ General—Allows you to view the current BIOS version
or change certain settings back to their default values
❖ Sleep Utilities—Allows you to enable or disable Sleep
and Charge.
❖ Sleep and Charge—Allows you to charge USB
compatible external devices.
❖ Display—Allows you to change various default settings
for the built-in display
NOTE
When the computer restarts, it remembers the last
configuration. If data does not appear on the display you
are using after starting in Sleep mode, press the ( ) + P
keys to toggle the display. For more information, see
“Directing the display output when you turn on the
computer” on page 74.
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Utilities
System Settings
128
❖ Boot Options—Allows you to change the sequence in
which your computer searches the drives for the
operating system
❖ Boot Priority—Allows you to configure boot priority
settings.
❖ Boot Speed—Reduces the time needed for the
BIOS to initialize, using either the Fast or Normal
settings.
❖ Panel open/Power on—Allows you to turn on the
computer when opening the display panel while the
computer is turned off.
❖ Power On By AC—Allows you to turn on the
computer by plugging in the AC adaptor.
❖ Keyboard—Allows you to access the wake-on
keyboard function, or to configure the function keys
❖ USB—Allows you to enable or disable USB Legacy
Emulation and internal USB 3.0 controller
❖ Internal USB 3.0 Controller—Allows you to save
power. If disabled the USB 3.0 ports will function like
the USB 2.0 ports.
❖ System ON CDP Charge Mode—Allows you to
enable CDP (Charging Downstream Port) to use
rapid USB charge while the computer is powered
on.
❖ SATA—Allows you to set conditions for SATA
❖ LAN—Allows you to set networking functions
❖ Advanced Options—Allows you to set conditions for
various functions:
❖ Web Camera—Allows you to enable/disable the
Web Camera.
❖ SD Host Controller—Allows you to enable/disable
the SD Host Controller.
❖ Intel® Turbo Boost Technology 2.0—Allows you
to enable/disable the Intel® Turbo Boost Technology
2.0 function.
❖ Memory Performance Mode—Allows you to set
the memory mode.
❖ Critical Battery Wake-up—Allows you to
enable/disable the system wake-up when remaining
battery life is critical.
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Utilities
Sleep Utilities
129
Sleep Utilities
This utility displays whether the “USB Sleep and Charge
function” is enabled or disabled and shows the position of
the USB port that supports the “USB Sleep and Charge
function.”
1
To access Sleep Utilities from the Start screen begin
typing System Settings.
2
3
Click or touch System Settings.
Click or touch Sleep Utilities.
USB Sleep and Charge
Your computer can supply USB bus power (DC 5V) to the
USB port even when the computer is in Sleep mode,
Hibernation mode or shutdown state (powered off).
This function can only be used for the port that supports the
USB Sleep and Charge function (hereinafter called
“compatible port”).
Compatible ports are USB ports that have the ( ) symbol
icon.
You can use the “USB Sleep and Charge function” to charge
certain USB compatible external devices such as mobile
phones or portable digital music players. However, the “USB
Sleep and Charge function” may not work with certain
external devices even if they are compliant with the USB
specification. In those cases, power on the computer to
charge the device.
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Utilities
Sleep Utilities
130
NOTE
❖ When “USB Sleep and Charge function” is set to Enabled,
USB bus power (DC 5V) will be supplied to the compatible
port even when the power of the computer is turned OFF.
USB bus power (DC 5V) is similarly supplied to the external
devices which are connected to the compatible ports.
However, some external devices cannot be charged solely
by supplying USB bus power (DC 5V). As for the
specifications of the external devices, please contact the
device manufacturer or check the specifications of the
external devices thoroughly before use.
❖ If USB Sleep and Charge is enabled, the computer’s
battery will discharge during standby and hibernation
or when the computer is turned off. It is recommended
that you connect the AC adaptor to the computer
when enabling the USB Sleep and Charge function.
❖ Using the “USB Sleep and Charge function” to charge
external devices will take longer than charging the
devices with their own chargers.
❖ If an external device is connected to the compatible
port when the AC adaptor is not connected to the
computer, the battery of the computer will be depleted
even when the power of the computer is turned OFF.
As such, we recommend that you connect the AC
adaptor to the computer when using the “USB Sleep
and Charge function.”
❖ External devices connected to the USB bus power
(DC 5V) function that interfaces with the power
ON/OFF of the computer may always be in an
operational state.
❖ When there is a current overflow of the external device
connected to the compatible port, USB bus power
(DC 5V) supply may be stopped for safety reasons.
❖ When “USB Sleep and Charge function” is set to
Enabled, the “USB Wakeup function” does not work for
compatible port. In that case, if there is a USB port that
does not have the USB Sleep and Charge function-
compatible icon ( ), attach the mouse or keyboard to it.
The “USB Wakeup function” will now work, but the
“USB Sleep and Charge function” will be disabled.
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Utilities
Sleep Utilities
131
Metal paper clips or hair pins/clips will generate heat if
they come into contact with USB ports. Do not allow
USB ports to come into contact with metal products, for
example when carrying the computer in your bag.
Enabling/Disabling USB Sleep and Charge
This utility can be used to enable or disable the USB Sleep
and Charge function. To enable this function, select Enable.
To disable this function, toggle the Enable button to the
Disabled position.
You can also control whether charging takes place when the
computer is running on battery power. To do so, select or de-
select the Enable under Battery Mode check box in the
utility.
If you enable charging when the computer is running on
battery power, you can specify that charging stops when
battery power drops below a certain level. Use the slider at
the bottom of the utility window (beneath the “Disable
features when the battery level reaches 10%” heading) to
specify when charging should stop. For example, if you set
the slider to 10%, charging will stop when 10% or less of the
battery power remains.
Power supply mode settings
Your computer may provide two different charging modes, to
support various types of USB devices. If your computer
provides more than one charging mode, the charging mode
you should select depends on the USB device you want to
charge. For example, Auto Mode, which is the default
mode, will charge a wide variety of digital audio players. If
your device does not charge in Auto Mode, try using
Alternate Mode. To select a different charging mode, use
the Power supply mode drop-down list in the utility.
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Utilities
Sleep Utilities
132
(Sample Image) Sleep and Charge screen
NOTE
With certain external devices, the USB Sleep and Charge
function may not work no matter which charging mode
you select. In those cases, disable USB Sleep and
Charge in the utility and turn the computer on to charge
the device, or use a different charging device.
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Utilities
Function Key
133
Function Key
NOTE
The Function option is disabled by default.
TOSHIBA Function Key enables you to activate functions by
pressing specific keys either singly or in combination with
Fn. Some functions show the toast notification at the edge of
the screen. These settings turn notifications ON/OFF.
1
To access Function Key from the Start screen begin
typing Function Key.
2
Click or touch Function Key.
The Function Key screen appears.
(Sample Image) Function Key
3
4
Slide the ON/OFF switch to enable/disable the each
notification.
Click or touch Close.
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Utilities
134
Recovery Media Creator
The Recovery Media Creator utility enables you to create
recovery media that can be used to return your system to its
out-of-box state, if necessary. For detailed information on
using the utility to create recovery media, see “Creating
recovery media” on page 58.
Service Station
The Service Station helps you keep your new computer
running at its best by notifying you when updated software,
firmware, documentation or other information is available for
your computer. The Service Station will alert you when
updates are available, and you can then choose to install the
updates if you wish.
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Utilities
TOSHIBA Application Installer
135
TOSHIBA Application Installer
NOTE
You must have an Internet connection to reinstall
applications.
The TOSHIBA Application Installer allows you to reinstall the
drivers and applications that were originally bundled with
your computer.
To reinstall drivers and applications:
1
To access TOSHIBA Application Installer from the Start
screen begin typing Application Installer.
2
Click or touch TOSHIBA Application Installer.
The TOSHIBA Application Installer window appears.
(Sample Image) TOSHIBA Application Installer selection screen
3
4
Click or touch the item you want to install.
Click or touch Install, then follow the on-screen prompts
to complete the installation process.
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Utilities
Fingerprint Authentication Utility
136
Fingerprint Authentication Utility
(Available on certain models.)
The fingerprint authentication utility can be used to replace
the keyboard-based user password authentication system
when booting up.
The fingerprint authentication utility can also be used for
user logon. The user’s fingerprint is read; if the system
recognizes the fingerprint, the user is automatically logged
on.
Fingerprint utility limitations
TOSHIBA does not guarantee that the fingerprint utility
technology will be completely secure or error-free. TOSHIBA
does not guarantee that the fingerprint utility will accurately
screen out unauthorized users at all times. TOSHIBA is not
liable for any failure or damage that might arise out of the
use of the fingerprint software or utility.
Using the Fingerprint Authentication Utility
To access the Fingerprint Authentication Utility from the Start
screen begin typing Fingerprint Utility, then click or touch
the Fingerprint Utility. For information on enrolling
fingerprints and using the utility please refer to your online
Help file.
NOTE
It is recommended that you complete the Fingerprint
practice tutorial before starting fingerprint enrollment. The
Fingerprint practice tutorial shows how to achieve the
highest quality fingerprint samples.
If you choose to use this utility it is strongly
recommended that you delete your fingerprint template
data before transferring ownership or disposing of your
computer. Otherwise, personal information and/or
proprietary information on the internal storage drive may
be viewed by a third party. For details on how to delete
the fingerprint data, see your online Help file.
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Utilities
Fingerprint Authentication Utility
137
Fingerprint Logon
The fingerprint utility enables logon to your computer using
fingerprints. During user enrollment, fingerprint samples are
saved and associated with the user’s Windows® user
account. When the user attempts to log on again, the user’s
fingerprint is read and compared with the user’s enrolled
fingerprints; if the fingerprint is recognized, user logon is
completed.
The Fast User Switching feature of the Windows® operating
system is also supported. If user A is logged on and the
fingerprint utility verifies the fingerprint of user B (who is
already enrolled), the utility recognizes the fingerprint and
switches the users.
If your system supports power-on security, existing
fingerprint samples can be used also for power-on
authentication.
Care and maintenance of your fingerprint reader
Failure to follow these guidelines and/or procedures might
result in damage to the reader or cause reader failure, finger
recognition problems, or lower finger recognition success
rate.
❖
Do not scratch or poke the reader with your nails or any
hard or sharp objects.
❖
❖
Do not press the reader with too much pressure.
Do not touch the reader with a wet finger or any wet
objects. Keep reader surface dry and free of water vapor.
❖
Do not touch the reader with a soiled finger. Minute
foreign particles on a soiled or dirty finger may scratch
the reader.
❖
❖
Do not paste stickers or write on the reader.
Do not touch the reader with a finger or any object with
built-up static electricity.
Observe the following before you swipe your finger on the
reader, whether for fingerprint enrollment/registration or
recognition.
❖
❖
Wash and dry your hands thoroughly.
Remove static electricity from your fingers by touching
any metal surface. Static electricity is a common cause
of reader failures, especially during dry seasons such as
winter.
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Utilities
Fingerprint Authentication Utility
138
❖
❖
Clean the reader with a lint-free cloth. Do not use
detergent to clean the reader.
Avoid the following finger conditions for enrollment or
recognition as they may result in fingerprint enrollment
errors or a drop in the fingerprint recognition success
rate.
❖
❖
❖
❖
❖
Soaked or swollen finger (e.g., after taking bath)
Injured finger
Wet finger
Soiled or oily finger
Extremely dry skin condition on finger
Observe the following to improve the fingerprint recognition
success rate.
❖
❖
Enroll two or more fingers.
Enroll additional fingers if recognition failure occurs often
using enrolled fingers.
❖
Check your finger condition. Changed conditions, such
as injured, rough, extremely dry, wet, soiled, dirty, oily,
soaked or swollen fingers, may lower the recognition
success rate. Also if the fingerprint is worn down or the
finger becomes thinner or fatter, the recognition success
rate may be lowered.
❖
❖
The fingerprint for each finger is different and unique.
Please ensure that only the registered or enrolled
fingerprint or fingerprints are used for identification.
Check sliding position (see illustration below).
(Sample Illustration) Aligning the finger on the reader
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Utilities
Fingerprint Authentication Utility
139
Fingerprint reader limitations
❖
The fingerprint reader compares and analyzes the
unique characteristics in a fingerprint. However, there
may be instances where certain users are unable to
register their fingerprints due to insufficient unique
characteristics in their fingerprints.
❖
A warning message will be displayed when recognition is
abnormal or recognition is not successful within a fixed
duration.
❖
❖
The recognition success rate may differ from user to
user.
TOSHIBA does not guarantee that this fingerprint
recognition technology will be error-free.
TOSHIBA does not guarantee that the fingerprint reader will
recognize the enrolled user or accurately screen out
unauthorized users at all times. TOSHIBA is not liable for any
failure or damage that might arise out of the use of this
fingerprint recognition software or utility.
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Chapter 6
If Something Goes
Wrong
Some problems you may encounter when using your
computer are relatively easy to identify and solve. Others
may require help from your network administrator or the
manufacturer of the software program.
This chapter aims to help you solve many problems by
yourself. It covers the problems you are most likely to
encounter.
If all else fails, contact Toshiba. You will find information on
Toshiba’s support services at the end of this chapter.
Problems that are easy to fix
Your program or application stops responding.
NOTE
The operating system allows for the use of both
applications (“Apps” used with the Windows® “Modern
UI”) and programs (used in the traditional Windows®
desktop environment). For the purpose of simplifying the
information we will use the terms interchangeably in this
chapter.
140
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If Something Goes Wrong
Problems when you turn on the computer
141
If you are working in a program that suddenly freezes,
chances are the program has stopped responding. You can
exit the program without shutting down the operating system
or closing other programs.
To close a program that has stopped responding:
1
Press Ctrl, Alt, and Del simultaneously (once), and then
click or touch Task Manager.
The Task Manager window appears.
2
Select the program or application you want to close, and
then click or touch End Task in the lower right corner.
Closing the failed program should allow you to continue
working. If it does not, continue with the next step.
3
Close the remaining programs one by one by selecting
the program name, then select End Task.
Closing all programs should allow you to continue
working. If it does not, power off your computer, and
then restart it.
Problems when you turn on the computer
These problems may occur when you turn on the power.
The computer will not start.
Make sure you attached the AC adaptor and power
cord/cable properly.
Press and hold the power button for at least 10 seconds.
If you are using the AC adaptor, check that the wall outlet is
working by plugging in another device, such as a lamp.
Verify that the computer is on by looking at the Power
button. If the button is glowing, the computer is on. If the
button is not lit, try turning the computer off and then on
again.
If you are using an AC adaptor, verify that the computer is
receiving power from the external power source by checking
the AC power light located on the left side of the computer. If
the indicator is glowing, the computer is connected to a live
external power source.
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If Something Goes Wrong
Problems when you turn on the computer
142
The computer displays the WARNING RESUME
FAILURE/Windows Error Recovery – Windows did not shut down
successfully message.
To continue, select Start Windows normally. This can
happen if the computer was put into Sleep mode and the
battery has discharged. If you performed a shutdown before
this message was displayed, a program or driver may have
Data stored in the computer’s memory has been lost. Data
stored in the computer’s internal storage drive may not be
affected.
Always save your data even when you are using Sleep
mode. If your battery fully discharges, information that has
configured to warn you when the battery is running low see
“What to do when the main battery runs low” on page 96.
If you are running on battery power, it is recommended that
you do not leave the computer in Sleep mode for long
periods of time.
To charge the battery, leave the computer plugged into a live
wall outlet for several hours. For more information see
“Charging the main battery” on page 92.
The AC power light is blinking.
If the AC power light is blinking, try the following steps:
1
2
Connect the AC adaptor to a different power outlet,
preferably in a different room. If the computer starts
normally, there may be a problem with the AC outlet
itself, or the voltage level available from it.
Verify that the AC adaptor is the correct unit for your
computer model. The computer may not be able to start
from an AC adaptor that is rated for less current
(amperage) than the computer requires, even if the rated
voltage is correct, and the plug fits correctly in the DC-IN
socket. The labels on the bottom of the computer and
the AC adaptor show the specifications for voltage (“V”)
and current (“A”) for each device. The voltage level must
match exactly. The amperage rating of the AC adaptor
must be equal to or greater than that required by the
computer.
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If Something Goes Wrong
143
The Windows® operating system is not working
3
If your computer has a removable battery, connect the
AC adaptor to the computer. Leave the battery out of the
computer. Try turning the computer on again.
If the computer starts normally, the battery may need
charging, may be depleted, or may be defective. Turn
the computer off, insert the battery, turn the computer
on, and then leave the computer running for several
hours, which will deliver a slow, steady “trickle-charge”
to the battery. Once the battery has been trickle-
charged, it may begin working correctly again.
If the trickle-charging does not prove effective, you can
connect to Support Online by going to Toshiba support at
The battery light is blinking when the computer is
on.
If the battery light is blinking when the computer is on, this
indicates a power mismatch. Do the following:
1
Check the OUTPUT specifications on the AC adaptor
(for example, DC 19V – 3.95A)
2
Check the INPUT specifications on the bottom of the
computer.
The output specifications of the AC adaptor must match
the input specifications of the computer.
3
If the specifications do not match, locate and use the AC
adaptor that shipped with your computer. If the
specifications do match, contact Toshiba. See
“Contacting Toshiba” on page 170.
The Windows® operating system is not
working
Once you are familiar with your computer and used to the
way the operating system responds to your work routine,
you can easily detect if the operating system is not working
correctly. For example:
❖
The operating system fails to start after the initial startup
appears.
❖
❖
The operating system takes a long time to start.
The operating system responds differently from the
normal routine.
❖
The screen does not look right.
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The Windows® operating system is not working
Unless a hardware device has failed, problems usually occur
when you change the system in some way such as installing
a new program or adding a device.
If you experience any of these problems, use the options in
the Startup menu to fix the problem.
Using Startup options to fix problems
If the operating system fails to start properly, you may need
to troubleshoot the Operating System and/or its settings.
There are several options to choose from depending on the
severity of the problem and your level of expertise with
computers.
If Windows® fails to start properly twice, the Windows® Boot
menu will launch. To enter the Advanced Startup options
manually:
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
When the Windows® charms appear, click or touch the
Settings ( ) charm.
3
4
5
6
Click or touch Change PC Settings.
Click or touch Update and recovery.
Click or touch the Recovery.
Click or touch Restart Now under Advanced
Startup.
The computer restarts.
7
Click or touch Troubleshoot from the menu.
You now have several options:
Refresh your computer
❖
❖
Your computer settings will be changed back to their
defaults
❖
❖
❖
Your Apps from the Windows® Store are retained
Apps you installed from discs or Web sites are removed
A list of removed apps is saved to your desktop
For more information, see “Refresh your PC (with user’s
data)” on page 62.
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The Windows® operating system is not working
Reset your computer
❖
All of your personal files and apps are removed
❖
Your computer settings are changed back to their
defaults
For more information, see “Reset your PC” on page 64.
Advanced options
Choosing this option presents you with another set of
options:
System Restore
❖
System Restore allows you to use a Restore point to
return the computer to a state at which it was performing
properly.
Restore points may be created:
❖
❖
When new hardware or software is installed
Manually by the user
System Image Recovery
Windows® will “Recover” the Operating system using a
specific image provided by the user.
Startup Repair
This feature automates the repair process. The Operating
System will automatically look for problems and repair them
if possible.
Command Prompt
The command prompt is a very powerful tool for advanced
users.
Startup Settings
In previous Operating Systems the majority of the options
found on this menu were available by pressing the F8 key
during the Windows® boot process:
❖
Enable low resolution video mode
Restarts Windows® using your current video driver at low
resolution. This allows you to reset your display settings
in the event they have been improperly set.
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The Windows® operating system is not working
❖
❖
Enable debugging mode
Starts Windows® in an advanced troubleshooting mode
Enable boot logging
Creates a file that lists all the drivers that are installed
during startup
❖
Enable Safe Mode
Starts Windows® with a minimal set of drivers and
services. If the computer starts and runs in Safe Mode,
you will know the Operating System is most likely
working properly and that you should look to third-party
applications or drivers for the source of your problem.
❖
❖
❖
Disable driver signature enforcement
Allows drivers containing improper signatures to be
installed
Disable early-launch anti-malware protection
Allows drivers to initialize without being measured by the
Anti-malware driver
Disable automatic restart on system failure
Prevents Windows® from automatically restarting if an
error causes it to fail. Choose this option only if
Windows® is stuck in a loop where it fails, attempts to
restart, and fails again repeatedly.
Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can
surf the Internet. They include: network speed, network
conditions, time of day (when everyone else is surfing, your
access can be slow) and popularity of the sites you are trying
to access. If accessing a particular site is very slow, try later.
My browser cannot find the URL address I typed in.
Make sure you separated the domain names of the address
with the forward slash (/). Check the spelling of each name
and the syntax of the address carefully. A single incorrect
letter or missed character will make it impossible for your
browser to locate the site.
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Fixing a problem with Device Manager
147
My browser cannot find a site I bookmarked.
The World Wide Web is constantly changing. A site you
bookmarked yesterday may not be available today or its
server may be down for temporary repair. Try again later.
The Windows® operating system can help you
If the operating system has started properly but you still have
a problem using your computer, the online Help can assist
you in troubleshooting the problem. Getting to the online
Help will differ depending on which interface you are in:
❖ Start screen—Type Help and Support
NOTE
As soon as you begin typing, the search feature
automatically begins.
❖ Desktop—Press the F1 key
When the “Windows Help and Support” screen appears, do
one or both of the following:
❖
In the open search field type the topic you need help
with and follow the on-screen instructions
❖
Click or touch one of the options listed in the
window and follow the instructions
You can connect to Support Online by going to Toshiba
Fixing a problem with Device Manager
Device Manager provides a way to check and change the
configuration of a device.
Changing the default settings using Device Manager can
cause other conflicts that make one or more devices
unusable. Device Manager is a configuration tool for
advanced users who understand configuration
parameters and the ramifications of changing them.
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Memory problems
148
Checking device properties
Device Manager provides a way to view the properties of a
device. Properties include the name of the manufacturer, the
type of device, the drivers installed, and the system
resources assigned to the device.
To check a device’s properties:
1
2
From the Start screen, type Device Manager.
Click or touch Device Manager.
The Device Manager screen appears.
3
4
From the list of device(s), double-click or touch the
device type.
To view the device(s) installed, double-click or touch the
device.
The operating system displays the device Properties
dialog box, which provides an array of tabs. They may
include:
❖
The General tab, which provides basic information
about the device.
❖
The Resources tab, which lists resources assigned
to the device. This tab does not appear if the device
is not using resources.
❖
The Driver tab, which displays the drivers being
used by the device. This tab also provides options
for updating the driver or rolling back the driver in
case the new version is causing a problem.
The tabs that appear in the dialog box vary from one
device to another.
For more information about Device Manager, refer to
Windows® online Help.
Memory problems
Incorrectly connected or faulty memory modules may cause
errors that seem to be hardware or even software related. It
is worthwhile checking for these first:
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge
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Memory problems
2
3
When the Windows® charms appear, click or touch the
Settings ( ) charm.
In the lower right of the screen click or touch the Power
( ) icon.
Shut down option
Power
(Sample Image) Shut down
4
While holding the Shift key, click or touch the Shut
down option.
The computer closes all open applications, shuts down
the operating system, and then turns off.
5
6
Check for the error again.
If the error recurs, remove the memory module entirely
and check for the error again.
If removing the memory module eliminates the error, the
memory module may be faulty. If the error recurs without
the memory module installed, the error is not caused by
the memory module.
TECHNICAL NOTE: You must have at least one memory
module installed for the computer to work.
NOTE
For this model, Slot A is the bottom slot. Slot B is the top
slot. If only one memory module is to be installed, it must
be installed in Slot A.
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Power and the batteries
150
Power and the batteries
Your computer receives its power through the AC adaptor
and power cord/cable or from the system batteries (battery
and real-time clock (RTC) battery). Power problems are
interrelated. For example, a faulty AC adaptor or power
cord/cable will neither power the computer nor recharge the
batteries.
Here are some typical problems and how to solve them:
The AC power light does not come on when you
plug in the AC adaptor and power cord/cable.
Make sure the AC adaptor and power cord/cable are firmly
plugged into both the wall outlet and the computer.
If the AC power light still does not come on, check that the
wall outlet is working properly by plugging in a lamp or other
appliance.
correctly, but the battery will not charge.
The battery does not charge while the computer is
consuming full power. Try turning off the computer.
The battery may not be inserted correctly in the computer.
Turn off the computer, remove the battery (if applicable),
clean the contacts with a soft dry cloth (if necessary) and
replace the battery. See “Removing the battery from the
computer” on page 100.
The battery may be too hot or too cold to charge properly. If
you think this is the probable cause, let the battery reach
room temperature and try again.
If the battery has completely discharged, it will not begin
charging immediately. Leave the AC adaptor and power
cord/cable connected, wait 20 minutes and see if the battery
is charging.
If the battery light is glowing after 20 minutes, let the
computer continue charging the battery for at least another
20 minutes before you turn on the computer.
If the battery light does not glow after 20 minutes, the battery
may have reached the end of its useful life.
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The battery appears not to power the computer for
as long as it usually does.
If you frequently repeat shallow charge and discharge, the
battery meter may become inaccurate. Let the battery
discharge completely, then try charging it again.
Check the power options via your Power Plans (see “Power
Plans” on page 98). Have you added a device that takes its
power from the battery? Is your software using the internal
storage drive more? Is the display power set to turn off
automatically? Was the battery fully charged to begin with?
All these conditions affect how long the charge lasts.
After a period of time, the battery will lose its ability to
This is normal for all batteries. To purchase a new battery
pack, see your accessories information included with your
computer, or visit the Toshiba Web site at
accessories.toshiba.com. Refer to this site often to stay
current on the most recent software and hardware options
for your computer, and for other product information.
For more information on maintaining battery power, see
“Changing the main battery” on page 100.
Keyboard problems
You have connected an external keyboard and the
operating system displays one or more keyboard
error messages.
You may need to update your keyboard driver. Refer to the
documentation that came with the keyboard or to the
keyboard manufacturer's Web site.
The keyboard you connected may be defective or
incompatible with the computer. Try using a different make of
keyboard.
Display problems
Here are some typical display problems and their solutions:
The screen is blank.
Display Auto Off may have gone into effect. Press any key to
activate the screen.
If you are using the built-in screen, make sure the display
priority is not set for an external monitor. To do this, press
Fn + F5. If this does not correct the problem, press Fn + F5
again to return the display priority to its previous setting.
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Display problems
152
HINT: Pressing the Fn + F5 key several times will advance
you through the display options.
If you are using an external monitor:
❖
❖
Check that the monitor is turned on.
Check that the monitor’s power cord/cable is firmly
plugged into a working power outlet.
❖
❖
❖
Check that the cable connecting the external monitor to
the computer is firmly attached.
Try adjusting the contrast and brightness controls on the
external monitor.
Press Fn + F5 to make sure the display priority is not set
for the built-in screen.
The screen does not look correct.
Choose a theme for your desktop background, under
Change the visuals and sounds on your computer, in
the Themes panel. You can also change the setting for
individual components separately by selecting an item from
just below the Themes panel (Desktop Background,
Color, Sounds, and Screen Saver).
For more information, see the Windows® online Help.
A message displays saying that there is a problem
with your display settings and that the adapter
type is incorrect or the current settings do not
work with your hardware.
Reduce the size of the color palette to one that is supported
by the computer’s internal display.
To change the display properties:
1
Right-click or touch & hold in a blank area of the
Windows® desktop.
2
3
Click or touch Personalize, and then Display.
Use the menu on the right hand side of the page to:
❖
❖
❖
❖
Adjust resolution
Adjust brightness
Calibrate color
Change display settings
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Disk or storage drive problems
❖
❖
Project to a second screen
Adjust ClearType text
4
Click or touch OK.
The display mode is set to Simultaneous and the
external display device does not work.
Make sure the external monitor is capable of displaying at
resolutions of 1280 x 800 or higher. Devices that do not
support this resolution will only work in Internal/External
mode, and not simultaneous mode.
Small bright dots appear on your TFT display when
you turn on your computer.
Small bright dots may appear on your screen display when
you turn on your computer. Your display contains an
extremely large number of thin-film transistors (TFT) and is
manufactured using high-precision technology. Any small
bright dots that may appear on your display are an intrinsic
characteristic of the TFT manufacturing technology. Over a
period of time, and depending on the usage of the computer,
the brightness of the screen will deteriorate. This is also an
intrinsic characteristic of the screen technology. When the
computer is operated on battery power, the screen will dim
and you may not be able to increase the brightness of the
screen while on battery power.
Disk or storage drive problems
Problems with the storage drive or with external media
usually show up as an inability to access the drive or as
sector errors. Sometimes a drive problem may cause one or
more files to appear to have garbage in them.
Error-checking
NOTE
This feature is not available for optical disc drives.
Run Error-checking, which analyzes the directories and files
on the storage drive and repairs any damage it finds.
To run Error-checking:
1
2
From the Start screen, type computer.
Click or touch This PC from the list that appears.
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Disk or storage drive problems
154
3
Right-click or touch the drive you wish to check.
(Sample Image) Clicking on or touching the drive
4
In the pop-up menu, click or touch Properties.
The drive’s Properties box appears.
Click or touch the Tools tab.
5
6
Click or touch the Check button.
The Error Checking box appears.
The system will alert you if you need to scan the drive.
7
Even if you do not need to scan the drive for errors you
can scan by clicking or touching Scan drive.
Error-checking tests and repairs the storage drive.
Your hard disk seems very slow.
If you have been using your computer for a long time, your
files may have become fragmented. Run Disk Defragmenter.
To do this:
1
Move your pointer to the upper-right corner of the screen
or swipe in from the right edge. When the Windows®
charms appear click or touch the Search ( ) charm,
then type Defragment in the Search field.
2
3
Click or touch Defragment and Optimize Drives.
From the Optimize Drives menu click or touch the drive
you wish to defragment.
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Optical disc drive problems
4
Click or touch the Optimize button.
The system will display the status as it optimizes and
defragments the drive.
Your data files are damaged or corrupted.
Refer to your software documentation for file recovery
procedures. Many software packages automatically create
backup files.
You may also be able to recover lost data using utility
software. Consult your network administrator.
Some programs run correctly but others do not.
This is probably a configuration problem. If a program does
not run properly, refer to its documentation and check that
the hardware configuration meets its needs.
Optical disc drive problems
You cannot access a disc in the drive.
If the optical disc drive is an external drive, make sure the
two USB cables or the AC adaptor cable are properly
connected to the computer and refer to the documentation
that came with your drive.
Make sure the tray that holds the optical disc is closed
properly. Press gently until it clicks into place.
Open the tray and remove the disc. Make sure the tray is
clean. Any dirt or foreign object can interfere with the laser
beam.
Examine the disc to see if it is dirty. If necessary, wipe it with
a clean cloth dipped in water or a neutral cleaner.
Replace the disc in the tray. Make sure that the disc is lying
flat against the tray, label side up. Close the tray carefully,
making sure it has shut completely.
You press the disc eject button, but the drive tray
does not slide out.
Make sure the computer is connected to a power source and
turned on. The optical disc drive eject mechanism requires
power to operate.
Make sure a program is not accessing the drive and
preventing it from ejecting.
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Sound system problems
156
If you need to remove a disc and cannot turn on the
computer (for example, if the battery is completely
discharged), use a narrow object, such as a straightened
paper clip, to press the manual eject button. This button is in
the small hole next to the optical disc drive eject button on
the face of the optical disc drive tray.
Never use a pencil to press the manual eject button.
Pencil lead can break off inside the computer and
damage it.
Some discs run correctly but others do not.
Check that the type of disc you are using is compatible with
your optical disc drive. For more information regarding
supported optical media formats, refer to the complete detail
If the problem is with an optical data disc, refer to the
software’s documentation and check that the hardware
configuration meets the program’s needs.
The disc will not come out of the drive when you
click the eject button on the screen.
Press the button on the optical disc drive itself. For
additional information see “You press the disc eject button,
but the drive tray does not slide out.” on page 155.
Sound system problems
No sound is coming from the computer’s
speakers.
Adjust the volume control.
Try pressing the Fn + ESC key to see if volume mute is
disabled.
Check that the volume control on the computer is turned up.
If you are using external headphones or speakers, check that
they are securely connected to your computer.
The computer emits a loud, high-pitched noise.
This is feedback between the microphone and the speakers.
It occurs in any sound system when input from a microphone
is fed to the speakers and the speaker volume is too loud.
Adjust the volume control.
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ExpressCard® problems
ExpressCard® problems
(Available on certain models.)
ExpressCards® include many types of devices, such as a
removable hard disk, additional memory, or a pager.
Most ExpressCard® problems occur during installation and
setup of new cards. If you are having trouble getting one or
more of these devices to work together, several sections in
this chapter may apply.
If your system does not have built-in drivers for your
ExpressCard® and the card did not come with an operating
system driver, it may not work under the operating system.
Contact the manufacturer of the ExpressCard® for
information about using the card under the operating
system.
ExpressCard® checklist
❖
❖
❖
Make sure the card is inserted properly into the slot.
Make sure all cables are securely connected.
Occasionally a defective ExpressCard®slips through
quality control. If another computer with a ExpressCard®
slot is available, try the card in that machine. If the card
malfunctions again, it may be defective.
Resolving ExpressCard® problems
Here are some common problems and their solutions:
The slot appears to be dead. ExpressCards® that
used to work no longer work.
Check the ExpressCard® status:
1
From the Start screen, type Device.
The search feature appears.
2
3
Click or touch Settings, and then Device Manager.
Double-click the appropriate ExpressCard®, which will
be listed under one of the categories shown, for
example: Disk drives, Network adapters, Other, etc.
The operating system displays your ExpressCard’s
Properties dialog box, which contains information about
your ExpressCard® configuration and status.
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ExpressCard® problems
The computer stops working (hangs) when you
insert an ExpressCard®.
1
2
If the ExpressCard® causes the system to hang, hold
down the ON/OFF button until the computer shuts down
(approximately 10 seconds).
Restart the computer and press the F8 key immediately
after pressing the ON/OFF button.
3
4
From the menu, select Safe Mode.
From the Start screen, type Device after the computer
starts.
5
6
Click or touch Settings, and then Device Manager.
Look for an item with a yellow shield with an exclamation
mark in it. This indicates there is a resource conflict. Do
one of the following:
❖
If there is a resource conflict, right-click the item
marked with the yellow exclamation point and select
Uninstall from the menu, and then proceed to
step 6.
❖
If no resource conflict is indicated, contact the card
manufacturer for additional troubleshooting
assistance.
7
8
Click or touch OK to confirm the uninstall.
In the Device Manager window, click or touch the
Action menu and select Scan for Hardware
changes.
9
Restart the computer normally.
10 If the issue is not resolved, contact the card
manufacturer for additional troubleshooting assistance.
Hot swapping (removing one ExpressCard® and
inserting another without turning the computer off)
fails.
Follow this procedure before you remove an ExpressCard®:
1
If you are not currently on the Desktop, choose the
Desktop tile on the Start screen, otherwise skip to step 2.
2
Prepare the card for removal by clicking on or touching
the Show hidden icons button ( ), if necessary, in the
notification area and then selecting the Safely Remove
Hardware and Eject Media icon.
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Printer problems
3
4
Highlight, and then click or touch the item you would like
to eject.
The Safe To Remove Hardware message appears.
Remove the device.
Never swap modules when the computer is in
Hibernation or Sleep mode. This is known as “warm
swapping” and is not supported. For more information
on Hibernation and Sleep modes see “To place your
computer in Sleep mode” on page 46.
The system does not recognize your
ExpressCard®.
Refer to the ExpressCard® documentation.
Removing a malfunctioning card and reinstalling it can
correct many problems.
An ExpressCard® error occurs.
Reinsert the card to make sure it is properly connected.
If the card is attached to an external device, check that the
connection is secure.
Refer to the card’s documentation that should contain a
troubleshooting section.
Printer problems
This section lists some of the most common printer
problems.
The printer will not print.
Check that the printer is connected to a working power
outlet, turned on and ready (on line).
Check that the printer has plenty of paper. Some printers will
not start printing when there are just two or three sheets of
paper left in the tray.
Make sure the printer cable is firmly attached to the
computer and the printer.
Run the printer’s self-test to check for any problem with the
printer itself.
Make sure you installed the proper printer drivers as shown
in the instructions that came with the printer.
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Wireless networking problems
160
You may have connected the printer while the computer is
on. Disable Sleep mode, turn off the computer, and turn off
the printer. Turn the printer back on, make sure it is online,
and then turn the computer back on.
Try printing another file. For example, you could create and
attempt to print a short test file using Notepad. If a Notepad
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s
manufacturer.
The printer will not print what you see on the
screen.
Many programs display information on the screen differently
from the way they print it. See if your program has a print
preview mode. This mode lets you see your work exactly as
it will print. Contact the software manufacturer for more
information.
Wireless networking problems
NOTE
This section provides general troubleshooting tips for
networking problems, specifically wireless (Wi-Fi®)
networking.
The terms and concepts used assume a basic
understanding of networks, and may be for more
advanced users. If you need assistance or if you are not
familiar with the terminology, please see Windows® Help
and Support or contact your computer technician.
❖
❖
If your computer is equipped with an internal Wi-Fi®
adapter, verify that Airplane mode is OFF (the wireless
indicator light
will be lit).
Verify that your computer can detect access points or
routers. If it can detect a Wi-Fi® access point or router
then it may be a configuration issue.
❖
❖
Verify that signal strength is good using the utility
provided with the Wi-Fi® adapter.
If another computer is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other computer cannot browse to a
public Web site, the ISP’s (Internet Service Provider)
service may be disrupted.
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Wireless networking problems
❖
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.
Check the Windows® Control Panel's Device Manager to
verify that the Wi-Fi® adapter is recognized by the
Windows® operating system, and that the driver is
loaded. To access the Device Manager, from the Start
screen begin typing Control Panel. If you are in the
Desktop screen, move your pointer to the upper-right
corner of the screen or swipe in from the right edge.
When the Windows® charms appear click or touch the
Search ( ) charm, and then type Control Panel. Click
Security, and then System. Launch the Device
Manager and carefully note any error messages - these
will be very helpful if you should confer with a support
technician at a later time.
NOTE
To enable or disable wireless communication, use the
Fn + F8 key. For more information see “TOSHIBA
Function Keys” on page 172.
❖
Use IPCONFIG to verify that the computer has a useful
IP address - one other than the private address of
169.254.xxx.xxx assigned by Windows®.
1
2
3
From the Start screen, type Cmd.
Click Command Prompt.
Enter IPCONFIG/ALL, and then press ENTER.
The IP address for each active network adapter will be
displayed.
❖
❖
Connect your computer directly to your router or
broadband modem, by plugging a standard CAT5
Ethernet patch cable (sold separately) into your
computer's RJ45 Ethernet port. If your connection
problem disappears, the problem lies in the Wi-Fi® part
of your network.
If you have enabled any security provisions (closed
system, MAC address filtering, Wired Equivalent Privacy
[WEP], etc.), check the access point vendor's Web site
for recent firmware upgrades. Problems with WEP keys,
in particular, are frequently addressed in new firmware
releases.
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DVD operating problems
162
DVD operating problems
If you experience a problem playing DVDs, you may be able
to fix the problem yourself.
For general problems playing a DVD title, try the following
steps:
1
2
3
Verify that the disc is in a format that the drive supports.
Ensure that the disc is properly inserted in the drive tray.
Use the DVD Player software that came with your
computer to view DVD movies.
4
Clean the disc and try again.
A dirty drive can also cause audio problems. If you have
tried several discs and all fail, consider sending your
drive to an authorized service provider to get it cleaned.
5
From the Start screen, type Computer. Click or touch
Computer from the list that appears.
The optical disc drive should appear in the list.
6
7
See “Checking device properties” on page 148 for
instructions on using Device Manager to view the optical
disc drive properties.
Check the Toshiba Web site for new information on
optical disc drives and their operation.
A blank screen appears while watching a
DVD-ROM movie or title.
Change the setting for when to turn off the display using the
following steps:
1
Move your pointer to the upper-right corner of the screen
or swipe in from the right edge. When the Windows®
charms appear, click or touch the Search ( ) charm,
and then type Power in the Search field.
2
3
4
From the search list, click or touch Choose when to
turn off display.
To keep the display from turning off, click or touch
Never in both drop down lists.
Click or touch Save changes.
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Develop good computing habits
The screen saver runs while you are watching a
movie or title.
If the screen saver is enabled, it runs on top of any movie or
title you are watching. To disable the screen saver:
1
Right-click the desktop and click Personalize in the
menu.
2
Click or touch Screen Saver in the lower-right corner of
the window.
3
4
Select None from the Screen saver drop-down list.
Develop good computing habits
Save your work frequently.
You can never predict when your computer will lock, forcing
you to close a program and lose unsaved changes. Many
software programs build in an automatic backup, but you
should not rely solely on this feature. Save your work! See
“Computing tips” on page 78 for instructions.
On a regular basis, back up the information stored
on your internal storage drive.
Use Windows® to back up files, or the entire computer, to an
optical disc, or external hard disk. Here are some ways you
can do this:
❖
Use the Windows® operating system to back up files or
your entire computer to an optical disc, or external hard
disk.
❖
❖
Copy files to a rewritable external storage device.
Connect your computer to the office network and copy
files to your network partition.
Some people use a combination of these methods, backing
up all files weekly and copying critical files to external media
on a daily basis.
If you have installed your own programs, you should back up
these programs as well as your data files. If something goes
wrong that requires you to reformat your internal storage
drive and start again, reloading all your programs and data
files from a backup source will save time.
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164
Read the documentation.
It is very difficult to provide a fail-safe set of steps you can
follow every time you experience a problem with the
computer. Your ability to solve problems will improve as you
learn about how the computer and its software work
together.
Get familiar with all of the documentation provided with your
computer, as well as the information that may come with the
programs and devices you purchase.
Your local computer store or book store sells a variety of
self-help books you can use to supplement the information
in the manuals.
Data and system configuration backup in the
Windows® operating system
The Windows® operating system offers some easy-to-use
features for backing up your Windows® settings and your
data - documents and other important files. Take advantage
of these features to protect yourself from much more difficult
and time-consuming restoration procedures, and to
safeguard your valuable data from loss.
Saving system configuration with restore
points
The System Restore feature of the Windows® operating
system quickly creates restore points - ‘snapshots’ of your
Windows® operating system configuration - and saves them
for later recall. If you experience problems after installing
some new hardware or software, you can easily select a
previously established Control Point to ‘turn back the clock,’
restoring the Windows® operating system to the state it was
in just prior to the installation. This is much easier and more
effective than uninstalling the hardware or software, which
often leaves behind unwanted files and settings. It is also
easy to undo a restore point selection, if you change your
mind.
Follow these steps to create a restore point using the
System Restore utility:
1
From the Start screen, type Control. Click or touch
Control Panel from the list that appears.
2
Click or touch System and Security, and then
System.
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165
Develop good computing habits
3
In the left pane, click or touch System Protection.
The System Protection tab of the System Properties
window appears.
4
5
Click or touch Configure.
Under Restore settings select Turn on System
Protection.
6
7
8
Click or touch OK.
Click or touch Create.
In the input field, enter a name that is descriptive enough
to be easily understood in the future, such as “Before
installing Brand X Accounting app.” Then click or touch
Create.
The Windows® operating system creates the restore
point, automatically stamps it with the current date and
time, and displays a message that the restore point was
successfully created.
9
Click or touch Close.
Then, at a later time, you can re-establish your Windows®
configuration using the saved restore point. To do this:
1
2
3
From the Start screen, type Control. Click or touch
Control Panel from the list that appears.
Click or touch System and Security, and then
System.
In the left pane, click or touch System Protection.
The System Protection tab of the System Properties
window appears.
4
5
6
Click or touch System Restore...
Click or touch Next.
Click or touch the Restore point you want to use then
click or touch Next.
The time stamp and description of each Restore point is
displayed.
NOTE
At this point you can click or touch “Scan for affected
programs” to determine what the impact of using the
chosen Restore Point will be.
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Develop good computing habits
166
7
Verify that the Restore point you chose is the correct
one. If it is not, click or touch Back to return to the
previous step.
8
9
Close all programs and save all open files.
Click or touch Finish, and then Yes to begin the system
restore.
Your Windows® operating system configuration will now
be restored to the state it was in when the chosen
restore point was created, and then the computer will be
automatically restarted.
Backing up your data or your entire
computer with the Windows® operating
system
The most valuable component of your computer system is
the data you create and store on its internal storage drive.
Since problems with either hardware or software can make
the data inaccessible or even destroy it, the next most
valuable component of your computer system may be a
recent backup of your data.
Fortunately, the Windows® operating system offers a
convenient way to back up your computer or just your
important files to optical disc drives, or hard drives. An
external hard drive is recommended in case the internal
storage drive fails. No additional software is required. Most
of the optical disc drives built into recent Toshiba portable
computer models can write to (or ‘burn’) as well as read from
optical discs. External optical disc writers are also widely
available.
Follow these steps to back up your computer or files to
optical discs, or a storage drive:
NOTE
You cannot back up the computer while running on
battery power. Connect the AC adaptor before
continuing.
1
2
From the Start screen, type Control. Click or touch
Control Panel from the list that appears.
Click or touch Save backup copies of your files with
File History under the System and Security heading.
Follow the on-screen instructions to back up your files.
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167
Develop good computing habits
For additional Help, while in the Windows® Desktop screen,
press the F1 key to launch the Windows® Help and Support
screen. Search for “back up files.”
General tips for installing hardware and
software
Here are a few tips to help ensure safe and easy installation
of new hardware (printers, pointing devices, external hard
drives, optical disc drive writers, scanners, etc.) and software
(applications like Microsoft® Office and Adobe® Photoshop®,
or utility software such as special toolbars for your web
browser).
❖
Create a restore point (refer to “Saving system
a restore point (see the section titled restore points). If
anything goes wrong, you will then be able to easily
restore the Windows® operating system to the state it
was in prior to the installation, undoing any changes that
the installation process introduced.
❖
Back up your critical data (see “Backing up your data or
your entire computer with the Windows® operating
system” on page 166).
❖
❖
Have your back up DVD(s) on hand in case you need any
files from them.
Do not guess - follow directions carefully! It is often
necessary to run an installation utility first - before
connecting a new hardware item to the computer. If the
device is connected first, it may be very difficult to
complete the installation successfully. Always carefully
follow the installation instructions that accompany the
hardware or software.
❖
Restart the Windows® operating system. Always restart
the Windows® operating system after each installation,
even if the installation utility does not prompt you to do
so. This will ensure that the installation is completed,
and will clean up anything that the installation utility left
behind.
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Develop good computing habits
168
❖
Do one installation at a time. If you have several new
items to add to your computer system, install just one at
a time, creating restore points immediately before each
successive installation. This will make it much easier to
determine the origin of any new problems. For best
results, follow this sequence:
1
2
3
4
5
Back up critical data.
Create a restore point.
Install one item of hardware or software.
Restart the Windows® operating system.
Use the new hardware or software for a while, noting
any new problems. Make sure that your critical
applications (email, business applications, etc.) are
working correctly, and verify that important devices
are still functioning.
6
For each additional hardware or software item,
repeat these steps, starting at step 1 if any of your
critical data has changed, or starting at step 2 if no
critical data has changed.
USB Sleep and Charge is not working.
USB Sleep and Charge may be disabled. Open the TOSHIBA
Sleep and Charge utility to check if the feature is disabled
and to enable it if necessary.
❖
Make sure that the device you want to charge is
connected to a port that supports the USB Sleep and
Charge function. Ports that support this feature are
identified with the ( ) icon.
❖
TOSHIBA Sleep and Charge utility to check if the feature
is disabled and to enable it if necessary. For more
information, see “Enabling/Disabling USB Sleep and
Charge” on page 131.
❖
Try selecting a different charging mode in the TOSHIBA
Sleep and Charge utility, if your computer provides more
than one charging mode. For more information, see
“Power supply mode settings” on page 131.
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169
If you need further assistance
❖
If you are attempting to charge a device without an AC
adaptor connected to the computer, the computer's
battery power may be below the limit specified in the
TOSHIBA Sleep utility or the battery may be depleted.
Lower the limit in Sleep and Charge to enable charging
at the current battery power level, or, if battery power is
running low or is depleted, connect the AC adaptor to
your computer.
❖
The USB Sleep and Charge function may not work with
certain external devices even if they are compliant with
the USB specification. In those cases, power on the
computer to charge the device or use a different
charging device.
The “USB Wakeup function” does not work.
❖
When the “USB Sleep and Charge function” is set to
Enabled the “USB Wakeup function” does not work for
ports that support the “USB Sleep and Charge function.”
In that case, use a USB port that does not have the
“USB Sleep and Charge function”-compatible icon ( ),
if you have a non-Sleep and Charge USB port available
or disable the “USB Sleep and Charge function.” For
more information, see “Sleep Utilities” on page 129.
If you need further assistance
If you have followed the recommendations in this chapter
and are still having problems, you may need additional
technical assistance.
Since some problems may be related to the operating
system or the program you are using, it is important to
investigate all sources.
❖
Review the troubleshooting information in your operating
system documentation.
❖
If the problem occurs while you are running a program,
consult the program’s documentation for
troubleshooting suggestions. Contact the software
company’s technical support group for their assistance.
❖
Consult the dealer from whom you purchased your
computer and/or program. Your dealer is your best
source for current information.
For the detailed specifications for your computer, visit
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Other Toshiba Internet Web sites
170
Contacting Toshiba
Toshiba’s Technical Support Web site
For technical support, or to stay current on the most recent
software and hardware options for your computer, and for
other product information, be sure to regularly check the
Other Toshiba Internet Web sites
Worldwide Toshiba corporate site
Marketing and product information in the
USA
Accessories information in the USA
Canada
Europe
Japan
Mexico and all of Latin America
Toshiba USA Self-Service support web
site
Community discussion forums for
Toshiba laptop users
Toshiba’s worldwide offices
Australia
Canada
Toshiba (Australia) Pty. Limited
84-92 Talavera Road
North Ryde NSW 2113
Sydney
Toshiba Canada Ltd.
191 McNabb Street
Markham, Ontario
L3R - 8H2
Australia
Canada
France
Germany
Toshiba Systèmes (France) S.A. Toshiba Europe GmbH
7, Rue Ampère; B. P. 131
92800 Puteaux Cédex
France
Leibnizstraße 2
D-93055 Regensburg
Germany
Italy
Japan
Centro Direzionale Colleoni
Palazzo Perseo
Via Paracelso 10
20041, Agrate Brianza
Milano, Italy
Toshiba Corporation, PCO-IO
1-1, Shibaura 1-Chome
Minato-Ku, Tokyo, 105-8001
Japan
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171
Toshiba’s worldwide offices
Latin America and Caribbean Mexico
Toshiba America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
Toshiba de México S.A. de C.V.
Sierra Candela No.111, 6to.
Piso
Col. Lomas de Chapultepec.
CP 11000 Mexico, DF.
Spain
United Kingdom
Toshiba Information Systems
(U.K.) Ltd.
Toshiba Information Systems
(España) S.A.
Parque Empresarial San
Fernando
Edificio Europa, 1a Planta
Escalera A
28831 (Madrid) San Fernando
de Henares
Toshiba Court
Weybridge Business Park
Addlestone Road
Weybridge, Surrey KT15 2UL
United Kingdom
Spain
United States
Toshiba America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
The Rest of Europe
Toshiba Europe (I.E.) GmbH
Hammfelddamm 8
D-4-1460 Neuss
Germany
For more information on additional Toshiba worldwide
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Appendix A
TOSHIBA Function
Keys
TOSHIBA Function keys provide a quick way to modify
selected system functions and to launch applications.
Functions
TOSHIBA Function keys are used to set or modify the
following system functions:
❖
❖
❖
❖
❖
❖
❖
❖
❖
Lock (Instant security)
Power Plan
Sleep
Hibernation
Output (Display switch)
Brightness control
Wireless
Touch pad
Mute
172
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TOSHIBA Function Keys
173
Functions
Lock (Instant security)
Fn+
This TOSHIBA Function key activates instant security.
The user logon screen will appear and a user with a
valid account will need to log back on to gain access
to the computer.
Power plan
Fn+
This TOSHIBA Function key displays the currently
selectable power plans and cycles through the power
plans.
The properties of each power plan, and the power
plans that are displayed by this function, are set in the
Power Options window (see “Power Plans” on
page 98).
This TOSHIBA function key also allows you to enable
notifications for power plans. The notifications are
disabled by default.
Sleep mode
Fn+
This TOSHIBA Function key places the computer into
Sleep mode.
Hibernation mode
Fn+
This TOSHIBA Function key places the computer into
Hibernation mode.
If Hibernation mode is disabled, this Function key will
not respond.
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TOSHIBA Function Keys
Functions
174
Output (Display switch)
Fn+
This TOSHIBA Function key cycles through the
display options and highlights the available options.
Click, touch, or press ENTER to activate the selected
option.
❖
❖
❖
❖
PC screen only
Duplicate
Extend
Second screen only
(Sample Image) Display mode options window
NOTE
All of the above modes are always
displayed on the screen, however
only the available modes for your
system are functional, depending on
the attached external display(s).
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TOSHIBA Function Keys
175
Functions
Display brightness
Fn+
This TOSHIBA Function key decreases the screen
brightness.
Fn+
This TOSHIBA Function key increases the screen
brightness.
Disabling or enabling wireless devices
Fn+
This TOSHIBA Function key enables/disables the
Wi-Fi® antenna in your computer.
NOTE
Allow about 5 seconds to switch
between modes.
The wireless modes are:
❖
Disables the wireless antenna
(Airplane mode is ON).
❖
Enables the wireless antenna
(Airplane mode is OFF).
Disabling or enabling the touch pad
Fn+
This TOSHIBA Function key enables/disables the
touch pad.
To enable/disable the touch pad press Fn + F9.
For more information on using the touch pad, see
“Using the touch pad” on page 69.
NOTE
The Fn + F9 Function key applies
only to the touch pad and not to the
AccuPoint® II pointing device.
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TOSHIBA Function Keys
Functions
176
Disabling or enabling the cursor control overlay
Fn+
This TOSHIBA Function key enables/disables
the cursor control overlay.
Disabling or enabling the numeric overlay
Fn+
This TOSHIBA Function key enables/disables
the numeric overlay.
Disabling or enabling the scroll lock
Fn+
This TOSHIBA Function key enables/disables
the scroll lock.
Volume Mute
Fn+
This TOSHIBA Function key enables/disables volume
mute.
When volume mute is enabled, no sound will come
from the speakers or headphones.
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TOSHIBA Function Keys
177
Functions
Keyboard Function keys
Fn+
Fn+
Fn+
Fn+
Fn+
Fn+
This TOSHIBA Function key allows you to zoom out.
This TOSHIBA Function key allows you to zoom in.
This TOSHIBA Function key decreases the speaker
volume.
This TOSHIBA Function key increases the speaker
volume.
This TOSHIBA Function key
takes a snapshot of your display screen.
This TOSHIBA Function key enables/disables
the keyboard backlight.
Zoom (Display resolution)
This TOSHIBA Function key switches screen
resolution.
Fn+ [Space bar]
Cycle through the screen resolutions, and then select
the desired resolution.
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Appendix B
Power Cord/Cable
Connectors
Your computer ships with the correct power supply for the
country of purchase. This appendix shows the shapes of the
typical AC power cord/cable connectors for various parts of
the world.
USA
Canada
UL approved
CSA approved
United Kingdom
Europe
VDA approved
NEMKO approved
BS approved
Australia
AS approved
178
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Glossary
TECHNICAL NOTE: Some features defined in this
glossary may not be available on your computer.
Acronyms
The following acronyms may appear in this User’s Guide.
AC
Alternating Current
BIOS
Basic Input/Output System
BD-ROM Blu-ray Disc Read-Only Memory
bps
CD
bits per second
Compact Disc
CD-ROM Compact Disc Read-Only Memory
CD-RW
CMOS
CPU
Compact Disc Rewrite Memory
Complementary Metal-Oxide Semiconductor
Central Processing Unit
DC
Direct Current
DMA
DIMM
DOS
Direct Memory Access
Dual Inline Memory Module
Disk Operating System
179
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Glossary
180
DPI
DVD
Dots Per Inch
Digital Versatile (or Video) Disc
DVD-ROM Digital Versatile (or Video) Disc Read-Only
Memory
eSATA
external Serial Advanced Technology
Attachment
FAT
File Allocation Table
FCC
GB
Federal Communications Commission
gigabyte
GBps
HDD
HDMI
gigabytes per second
Hard Disk Drive
High-Definition Multimedia Interface
HDMI CEC High-Definition Multimedia Interface Consumer
Electronics Control
HTML
IEEE
I/O
Hypertext Markup Language
Institute of Electrical and Electronics Engineers
Input/Output
IRQ
interrupt request
ISP
Internet Service Provider
kilobyte
KB
LAN
LCD
LED
MB
Local Area Network
Liquid Crystal Display
Light Emitting Diode
megabyte
MBps
MIDI
PC
megabytes per second
Musical Instrument Digital Interface
Personal Computer
PCI
Peripheral Component Interconnect
PCMCIA Personal Computer Memory Card International
Association
RAM
RGB
Random Access Memory
Red, Green Blue light (monitor)
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Glossary
181
RFI
Radio Frequency Interference
ROM
RTC
SD
Read-Only Memory
Real-Time Clock
Secure Digital
SDRAM
SSD
TFT
Synchronous Dynamic Random Access Memory
Solid State Drive
Thin Film Transistor
USB
URL
WAN
www
Universal Serial Bus
Uniform Resource Locator
Wide Area Network
World Wide Web
Terms
The following terms may appear in this User’s Guide.
active-matrix display—A liquid crystal display (LCD) made
from an array of liquid crystal cells using active-matrix
technology. Also known as a “TFT display,” in its simplest
form there is one thin film transistor (TFT) for each cell. This
type of display works well with computers because of its
shallow depth and high-quality color. Active-matrix displays
are viewable from wider angles than most passive-matrix
displays.
A
adapter—A device that provides a compatible connection
between two units. For example, the computer’s internal
display adapter receives information from the software and
translates it into images on the screen. An adapter can take
a number of forms, from a microprocessor to a simple
connector. An intelligent adapter (one that is capable of
doing some processing) may also be called a controller.
Alternating Current (AC)—The type of power usually
supplied to residential and commercial wall outlets. AC
reverses its direction at regular intervals. Compare Direct
Current (DC).
application—A computer program that you use to perform
tasks of a specific type. Applications include word
processors, spreadsheets, and database management
systems. See also program.
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Glossary
182
backup—A copy of a file, usually on a removable disk, kept in
B
case the original file is lost or damaged.
Basic Input/Output System (BIOS)—See BIOS.
baud rate—The speed at which a communication device, such
as a printer or modem, transmits information. Baud rate is
the number of signal changes per second (not necessarily
the same as bits per second). See also bits per second.
Blu-ray Disc (BD)—Offering more storage capacity than
DVDs, the format was developed to allow for more data
storage and to enable recording and playback of high-
definition video (HD).
BIOS (Basic Input/Output System)—Basic instructions,
stored in read-only memory (ROM), containing the
information the computer needs to check hardware and load
the operating system when you start up the computer.
bits per second (bps)—A way of measuring the speed at
which information is passed between two devices. This is
the basic unit of measure used in modem communications,
and is similar, but not identical, to the baud rate. See also
baud rate.
boot—To start the computer. The term “boot” originates from
bootstrap program (as in “pulling itself up by its bootstraps”),
a program that loads and initializes the operating system.
See also reboot.
boot disk—See system disk.
boot priority (startup sequence)—The order in which the
computer accesses its internal storage drives to locate the
startup files. Under the default startup sequence, the
computer looks for the startup files in the external media
before checking the internal storage drive.
bus—An electrical circuit that connects the central processing
unit (CPU) with other parts of the computer, such as the
video adapter, disk drives, and ports. It is the pathway
through which data flows from one device to another. See
also bus speed, frontside bus.
bus speed—The speed at which the central processing unit
(CPU) communicates with the other parts of the computer.
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Glossary
183
cache—A section of very fast memory in which frequently used
information is duplicated for quick access. Accessing data
from cache is faster than accessing it from the computer’s
main memory. See also CPU cache, L1 cache, L2 cache.
C
CD—An individual compact disc. See also CD-ROM.
CD-ROM (Compact Disc Read-Only Memory)—A form
of high-capacity storage that uses laser optics instead of
magnetic means for reading data. See also CD. Compare
DVD-ROM.
Central Processing Unit (CPU)—The chip that functions as
the “brain” of the computer. It takes information from outside
sources, such as memory or keyboard input, processes the
information, and sends the results to another device that
uses the information.
character—Any letter, number, or symbol you can use on the
computer. Some characters are non-printing characters,
such as a paragraph break in a word-processing program. A
character occupies one byte of computer storage.
Charm/charms—Start screen icons that slide out from the
right side of the screen and direct you to various Windows®
functions.
chip—A small piece of silicon containing computer logic and
circuits for processing, memory, input/output, and/or control
functions. Chips are mounted on printed circuit boards.
click—To press and release the pointing device’s primary button
without moving the pointing device. In the Windows®
operating system, this refers to the pointing device’s left
button, unless otherwise stated. See also double-click.
color palette—A set of specified colors that establishes the
colors that can be displayed on the screen at a particular
time.
compatibility—The extent to which computers, programs, or
devices can work together harmoniously, using the same
commands, formats, or language as another.
configuration—(1) The collection of components that make up
a single computer system. (2) How parts of the system are
set up (that is, configured).
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Glossary
184
controller—A device that controls the transfer of data from a
computer to a peripheral device and vice versa. For
example, disk drives, monitors, keyboards, and printers all
require controllers.
CPU—See Central Processing Unit (CPU).
CPU cache—A section of very fast memory residing between
the CPU and the computer’s main memory that temporarily
stores data and instructions the CPU will need to execute
commands and programs. See also cache, L1 cache, L2
cache.
cursor—An on-screen symbol (usually a flashing vertical line)
that indicates the position where characters will appear
when you enter data.
Desktop—Offers the traditional look and feel of the Windows®
desktop found in Windows® 7 and earlier releases of the
Windows® operating system.
D
default—The setting selected by a program when the user does
not specify an alternative setting.
device—A component attached to the computer. Devices may
be external (outside the computer’s case) or internal (inside
the computer’s case). Printers, disk drives, and modems are
examples of devices.
device driver—A program (called a “driver”) that permits a
computer to communicate with a device.
dialog box—An on-screen window displayed by the operating
system or a program giving a direction or requesting input
from the user.
Direct Current (DC)—The type of power usually supplied by
batteries. DC flows in one direction. Compare Alternating
Current (AC).
Direct Memory Access (DMA)—A dedicated channel,
bypassing the CPU, that enables direct data transfer
between memory and a device.
directory—See folder.
disable—To turn a computer option off. See also enable.
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Glossary
185
disc—A round, flat piece of material, designed to be read from
and written to by optical (laser) technology, and used in the
production of optical discs, such as CDs and DVDs.
Compare disk.
disk—A round, flat piece of material that can be magnetically
influenced to hold information in digital form, and used in the
production of magnetic disks, such as hard disks. Compare
disc. See also hard disk.
disk drive—The device that reads and writes information and
programs on external media or hard disk. It rotates the disk
at high speed past one or more read/write heads.
document—Any file created with an application and, if saved
to disk, given a name by which it can be retrieved. See also
file.
double-click—To press and release the pointing device’s
primary button rapidly twice without moving the pointing
device. In the Windows® operating system, this refers to the
pointing device’s left button, unless otherwise stated.
download—(1) In communications, to receive a file from
another computer through a modem or network. (2) To send
font data from the computer to a printer. See also upload.
drag—To hold down the mouse button while moving the pointer
to drag a selected object. In the Windows® operating
system, this refers to the left mouse button, unless otherwise
stated.
driver—See device driver.
DVD—An individual digital versatile (or video) disc. See also
DVD-ROM.
DVD-ROM (Digital Versatile [or Video] Disc Read-Only
Memory)—A very high-capacity storage medium that uses
laser optics for reading data. Each DVD-ROM can hold as
much data as several CD-ROMs. Compare CD-ROM.
emulation—A technique in which a device or program imitates
E
another device or program.
enable—To turn on a computer option. See also disable.
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Glossary
186
eSATA—An external device that supports hot swapping and
fast data transfer. Very useful in storing and transferring large
files.
executable file—A computer program that is ready to run.
Application programs and batch files are examples of
executable files. Names of executable files usually end with
a .bat or.exe extension.
expansion device—A device that connects to a computer to
expand its capabilities. Other names for an expansion device
are port expander, port replicator, docking station, or
network adapter.
extension—See file extension.
external device—See device.
file—A collection of related information, saved on disk with a
unique name. A file may be a program, information used by a
program, or a document. See also document.
F
File Allocation Table (FAT)—The section of a storage drive
that keeps track of the location of stored files.
file name—A set of characters that uniquely identifies a file
within a particular folder. It consists of two parts: the actual
name and the file name extension. See also file extension.
file extension—The three characters following the period
(pronounced “dot”) at the end of a file name. The extension
indicates the type of file. Examples are .exe for program files
and .hlp for help files. See also file name.
folder—Also called directory. A container for organizing files
saved to a disk. A folder is symbolized on screen by a
graphical image (icon) of a file folder. A folder can contain
files and other folders.
format—(verb) To prepare a blank disk for use with the
computer’s operating system. Formatting creates a structure
on the disk so the operating system can write information to
the disk or read information from it.
frontside bus—The primary pathway (bus) between the CPU
and the computer’s main memory. Also called “system bus.”
See also bus.
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Glossary
187
Function key—(1) A feature in which certain keys in
combination with the Fn key can set system options or
control system parameters, such as the battery save mode.
(2) A key or combination of keys that activates a memory
resident program.
function keys—The keys labeled F1 through F12, typically
located on the keyboard. Their function is determined by the
operating system and/or individual programs.
ground—A conductor to which all components of an electric
circuit are connected. It has a potential of zero (0) volts, is
connected to the earth, and is the point of reference for
voltages in the circuit.
G
H
hard disk—A storage device composed of a rigid platter or
platters that can be magnetically coded with data. Hard
disks hold much more information than some external media
and are used for long-term storage of programs and data.
The primary (or only) hard disk in a computer is usually fixed,
but some computers have secondary hard disks that are
removable.
hardware—The physical components of a computer system.
Compare software.
HDMI (High-Definition Multimedia Interface)—An
interface used to transmit high quality audio and video signal
via a single cable in digital format, providing better picture
quality than analog signal.
HDMI-CEC (HDMI Consumer Electronics Control)—
One A/V component can control another while using this
function, if connected with HDMI cables. See also HDMI.
Hibernation—A feature of many Toshiba computers that saves
to the internal storage drive the current state of your work,
including all open files and programs, when you turn the
computer off. When you turn on the computer again, your
work is returned to the same state it was when the computer
was turned off. See also Sleep, Suspend.
hot swapping—The ability to add or remove devices from a
computer while the computer is running and have the
operating system automatically recognize the change.
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Glossary
188
icon—A small image displayed on the screen that represents a
I
function, file, or program.
interlaced—A method of refreshing a computer screen, in
which only every other line of pixels is refreshed. Interlaced
monitors take two passes to create a complete screen
image. Compare non-interlaced.
internal device—See device.
Internet—The decentralized, world-wide network of computers
that provides electronic mail, the World Wide Web, and other
services. See also World Wide Web.
keyboard shortcut—A key or combination of keys that you
use to perform a task instead of using a pointing device such
as a mouse.
K
L
L1 (level one) cache—Memory cache built into the processor
to help improve processing speed. See also cache, CPU
cache, L2 cache.
L2 (level two) cache—Memory cache installed on the
motherboard to help improve processing speed. It is slower
than L1 cache and faster than main memory. See also
cache, CPU cache, L1 cache.
LAN (Local Area Network)—A group of computers or other
devices dispersed over a relatively limited area and
connected by a communications link that enables any
device to interact with any other on the network.
LED (Light Emitting Diode)—A solid state lamp (SSL) that
uses light-emitting diodes (LEDs) as the source of light,
which offers long life and high efficiency output. Multiple
diodes are used together, since the light created by
individual light-emitting diodes is small compared to
incandescent and compact fluorescent lamps.
LCD (Liquid Crystal Display)—A type of display that uses a
liquid substance between two transparent electrode panels.
When an electric current passes through the electrodes, the
molecules in the liquid form a crystalline pattern that
polarizes the light passing through it. A filter over the
electrodes permits only non-polarized light to pass to the
surface of the display, creating light and dark pixels.
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Glossary
189
load—To move information from a storage device (such as a
hard disk) into memory for processing.
local area network—See LAN.
logical drive—A section of a disk that is recognized by the
operating system as a separate disk drive. A system’s logical
drives may differ from its physical drives. For example, a
single hard disk drive may be partitioned into two or more
logical drives.
memory—Typically refers to the computer’s main memory,
where programs are run and data is temporarily stored and
processed. Memory can be volatile and hold data
temporarily, such as RAM, or it can be nonvolatile and hold
data permanently, such as ROM. A computer’s main
memory is RAM. See also RAM, ROM.
M
microprocessor—See Central Processing Unit (CPU).
MIDI (Musical Instrument Digital Interface)—A standard
for connecting musical instruments, synthesizers, and
computers. The MIDI standard provides a way of translating
music into a form computers can use, and vice versa.
motherboard—The computer’s main circuit board that
contains the processor, memory, and other primary
components.
MS-DOS prompt—See system prompt.
multi-function drive—A DVD drive that can read and write to
CD and DVD media.
multimedia—A combination of two or more media, such as
sound, animation, and video in a computer program or
presentation.
Musical Instrument Digital Interface—See MIDI.
network—A collection of computers and associated devices
that are connected by communications facilities. A network
allows you to share data and peripheral devices, such as
printers, with other users and to exchange electronic mail.
N
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Glossary
190
non-interlaced—A method of refreshing a computer screen,
in which each pixel of every line is refreshed as the electron
beam scans across and down the screen. Compare
interlaced.
non-system disk—A disk for storing programs and data that
cannot be used to start the computer. Compare system disk.
online—Available through the computer. Online may refer to
information being read from your own computer’s internal
storage drive, such as online documentation or online Help,
or to information coming from another company on a
company network or the Internet.
O
operating system—A set of programs that controls how the
computer works. Examples of operating systems are the
Windows Vista®, Windows® 7, and Windows 8 operating
systems.
optical disc drive—A drive which reads plastic coated discs
on which information is recorded digitally, and uses a laser
to read data, music, or videos.
palette—See color palette.
P
password—A unique string of characters entered by a user to
verify his or her identity to the computer or the network.
PC Card—A credit-card-sized expansion card designed to
increase the capabilities of computers. PC Cards provide
functions such as modem, fax/modem, hard disk drive,
network adapter, sound card, or SCSI adapter.
peripheral—Any device, such as a printer or joystick, that is
attached to the computer and controlled by the computer’s
CPU.
pixel—Short for “picture element.” The smallest dot that can be
produced on a screen or printer.
Plug and Play—Generally, refers to the computer’s ability to
automatically configure itself to work with peripheral devices.
When capitalized, refers to a standard that, when followed
by a device manufacturer, allows a computer to configure
itself automatically to work with the device.
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Glossary
191
pointer—An icon (usually an arrow) that moves on the screen
when you slide your finger across the touch pad or move a
mouse. Used to point to and select/activate on-screen
items, such as icons, menu items, and buttons. The shape
and purpose of the pointer varies depending on the program
you are using and what you are doing.
pointing device—Any device, such as the touch pad or a
mouse, that enables you to move the pointer on the screen.
port—A socket on the computer where you plug in a cable for
connection to a network or a peripheral device.
processor—See Central Processing Unit (CPU).
program—A set of instructions that can be executed by a
computer. The general classes of programs (also called
software) are operating system, application, and utility. See
also operating system, application, utility.
properties—The attributes of an object or device. For example,
the properties of a file include the file’s type, size, and
creation date.
RAM (Random Access Memory)—Volatile memory that
can be written to as well as read. Volatile here means that
information in RAM is lost when you turn off your computer.
This type of memory is used for your computer’s main
memory. See also memory. Compare ROM.
R
Random Access Memory—See RAM.
Read-Only Memory—See ROM.
reboot—See boot, restart.
removable disk—A disk that can be removed from a disk
drive. A Flash drive is one example of a removable disk.
resolution—A measure of the sharpness of the images that
can be produced by a printer or displayed on a screen. For a
printer, resolution is expressed in dots per inch (dpi). For a
screen, it is expressed as the number of pixels available
horizontally and vertically.
restart—Synonymous with reboot. To reset the computer by
reloading the operating system without turning the computer
off. See also boot.
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Glossary
192
RGB (Red, Green, Blue) monitor—A monitor that
reproduces all colors by mixing red, green, and blue light in
various combinations.
RJ45 connector—An eight-wire connector used to connect a
computer to a network.
ROM (Read-Only Memory)—Non-volatile memory that can
be read but not written to. Non-volatile here means that
information in ROM remains whether or not the computer is
receiving power. This type of memory is used to store your
computer’s BIOS, which is essential instructions the
computer reads when you start it up. See also BIOS,
memory. Compare RAM.
Secure Digital (SD)—A small, portable, non-volatile memory
card used to store and transfer data between digital
products, providing encryption capability for content
security.
S
select—To highlight or otherwise specify text, data, or graphics
with the intent to perform some operation on it.
shortcut—See keyboard shortcut.
Sleep—A feature of some Windows® operating systems that
allows you to turn off the computer without exiting your open
applications and to continue from where you left off when
you turn the computer on again.
software—See program. Compare hardware.
solid state drive—A data storage device that utilizes solid-
state memory as opposed to a hard disk (see also hard disk).
Solid state drives hold a large amount of information and are
used for storage of programs and data.
Start screen—Displays the new Windows® operating system
look and feel.
Suspend—A feature of some Windows® operating systems
that allows you to turn off the computer without exiting your
open applications and to continue from where you left off
when you turn the computer on again.
Swipe—Swipe an open window to the left or right of the screen
to display the next or previous window.
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Glossary
193
system prompt—The symbol (in the MS-DOS® operating
system, generally a drive letter followed by a “greater than”
sign) indicating where users are to enter commands.
TFT display—See active-matrix display.
T
Touch—To activate items displayed on the screen, such as
apps, setting icons, and on-screen buttons by touching
them with your finger.
Tile/Tiles—A list of square or rectangular icons on the Start
screen representing applications that can be accessed by
selecting them.
Universal Serial Bus (USB)—USB is a serial bus that
supports data transfer. USB allows hot swapping of
peripherals. See also bus, hot swapping, serial.
U
upload—To send a file to another computer through a modem
or network. See also download.
USB—See Universal Serial Bus (USB).
USB Flash drive—A small, portable flash memory card that
plugs into a computer’s USB port and functions as a
portable hard drive. They are smaller and more durable than
an external hard drive because they do not contain any
internal moving parts, but have less storage capacity. See
also Universal Serial Bus (USB).
utility—A computer program designed to perform a narrowly
focused operation or solve a specific problem. Utilities are
often related to computer system management.
Web—See World Wide Web.
W
Wi-Fi®—A registered trademark term of the Wi-Fi Alliance that
stands for Wireless Fidelity, and is another term for the
communication protocol to permit an Ethernet connection
using wireless communication components.
World Wide Web (www)—The worldwide network of Web
sites linked together over the Internet. A user of the Web can
jump from site to site regardless of the location of the
computer hosting the site. See also Internet.
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Index
A
B
AC adaptor 40
AC power 92
AC power light 40
accessing
backing up files 79, 85
Backlit keyboard 82
battery
network 112
AccuPoint®
primary button 68
secondary button 68
adding
care 103
charge indicator light 42
memory
check total memory 56
charging the real-time clock
(RTC) 93
determine remaining power 95
disposal 104
memory (optional) 48
optional external devices 47
adequate ventilation
cooling fan 39
adjusting
touch pad settings 72
app, starting 83
indicator light 95
installation 102
App, starting from Start screen 84
apps
starting from Start screen 84
audio features 112
low charge 96
maintaining 103
maximum capacity 91
monitoring power 42, 94
power management 92
194
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Index
195
power options 96
real-time clock (RTC) 92
recharge time 91
display device 73
removing 100
RTC memory 92
running computer on battery
power 90
power cord/cable 42
safety precautions 103
setting notifications 96
taking care of 103
battery indicator light 95
BIOS Setup
cooling fan
adequate ventilation 39
D
see System Settings
button
desktop
eject, optical disc drive 86
C
creating new icon 109
icons 109
Call2Recycle™
battery 104
caring for your computer 76
changing
Device Manager
battery 100
charging the battery 42
cleaning the computer 76
communications
set up 111
computer
touch pad 72
caring for 76
display
cleaning 76
troubleshooting 152
display devices
environmental precautions 31,
105
moving 77
running on battery power 90
setting up 39
display output settings 74
adjusting 75
computer will not start
troubleshooting 141
computing habits
troubleshooting 163
computing tips 78
connecting
disposal information 19
disposing of used batteries 104
documentation 30
DVD
removing with computer off 89
removing with computer on 88
DVD player
AC adaptor 40
AC adaptor cord to (DC-IN) 41
troubleshooting 162
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Index
196
DVDs
Function Keys
Function keys
using 85
E
eco power plan 99
eco Utility® 121
disabling touch pad 175
Disabling/enabling cursor
control overlay 176
Disabling/enabling numeric
eject button
optical disc drive 86
eject, optical disc drive 86
enabling
Disabling/enabling scroll lock
touch pad 72
ENERGY STAR® 26
expansion capability 118
expansion port
using 118
exploring
desktop 108
Start screen 106
ExpressCard®
Hibernation mode 173
Lock (Instant security) 173
inserting 115
removing 116
troubleshooting 157
using 115
function keys 80
H
ExpressCard® problems
computer stops working 158
errors 159
hot swapping fails 158
not recognized 159
slot appears dead 157
external display device
HDMI® Out port 73
RGB (monitor) port 73
external display, adjusting 75
headphones
using 113
I
icon
recycle bin 109
Shut down 45, 46, 47, 50, 149
F
files
using your computer for the
first time 43
backing up 79, 85
saving 84
fingerprint
authentication 136
Fingerprint Authentication Utility
using 136
inserting
ExpressCard® 115
installation
memory module 48
installing
a charged battery 102
Function Key 133
memory modules 48
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197
internal storage drive
troubleshooting 152
recovery 57
K
keyboard
function keys 80
overlay keys 81
special Windows® keys 80
troubleshooting 151
using 79
N
network
accessing 112
networking
keys
function keys 80
overlay for cursor control 81
overlay keys 81
overlay to type numeric data 81
L
LEDs
online resources
system indicator lights 95
AC adaptor light 94
AC power light 40, 42
battery light 42
Web Camera light 114
Licenses 18
optical disc
handling 87
positioning 87
M
optical disc drive
maintaining your battery 103
manual eject hole
optical disc drive 86
memory
adding (optional) 48
check total memory 56
Memory card reader
inserting memory media 117
removing memory media 117
using 116
memory module
installation 48
inserting into socket 52
removing 54, 55
microphone
handling an optical disc 87
manual eject hole 86
recording optical media 88
removing a disc 88, 89
troubleshooting 155
using 85, 86
optical discs
troubleshooting 156
optical media
using 112
monitor
connecting 74
recording 88
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Index
198
optional external devices
adding 47
real-time clock (RTC)
recovery
P
password
deleting a supervisor 124
deleting a user 126
instant password 122
power-on password 122
setting 122
setting a supervisor 122
setting a user 124
supervisor password 122
user password 122
utility 122
installing drivers and
refresh your PC 62
reset your PC 64
refresh your PC
port
HDMI® 73
removing
RGB 73
power
connecting cable to AC
adaptor 41
cord/cable 42
on 88
and optical disc with computer
cord/cable connectors 178
energy-saving features 90
power down
shut down 45
power light 95
power management 92
optimum performance 92
power plans
ExpressCard® 116
restart computer 46
restore points
troubleshooting 164
90
selecting power plan options
98
power saving options 97
precautions
S
safety
safety 37
computer 105
disposing of batteries 104
icons 29
printer
troubleshooting 159
problem solving
contacting Toshiba 170
Startup options 144
projector
precautions 37
safety precautions
battery 103
saving files 84
selecting
connecting 74
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199
a place to work 31
power plan options 98
video cables 73
T
Service Station 134
setting
low battery notifications 96
setting up
Tiles
Start screen 108
AC adaptor 40
adding memory (optional) 48
communications 111
computer 39
Toshiba
software 44
work environment 31
settings
Toshiba accessories
customize computer settings
76
display output 74
Shut down
computer 45, 46, 47, 50, 149
icon 45, 46, 47, 50, 149
Sleep mode 46
TOSHIBA Application Installer 135
TOSHIBA Function Keys
touch pad
Sleep Utilities 129
Smart Card Reader
using 114
traveling tips 105
sounds
recording 112
speakers
troubleshooting 151
checking device properties 148
using external 113
Start screen
exploring the 106
starting an app 83
starting an app from Start screen 84
Startup menu
problem solving 144
supervisor password, deleting 124
supervisor password, set up 122
system indicator lights
AC power 40
drive in-use indicator 86
LEDs 42, 94, 95, 114
System Settings 127
contacting Toshiba 169
corrupted/damaged data files
155
data/entire system backup 166
Device Manager 147
display error message 152
display problems
screen is blank 151
DVD player 162
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Index
200
eject button 155
error message, warning
resume failure 142
Windows® operating system
wireless networking 160
Error-checking 153
ExpressCard® 157
ExpressCard® slot appears
dead 157
ExpressCard®, error occurs
159
ExpressCard®, hot swapping
fails 158
USB Sleep and Charge
USB Wakeup function
using
DVDs 85
ExpressCard®,notrecognized
159
Memory card reader 116
external display problems 153
external keyboard 151
external monitor 152
good computing habits 163
hard disk drive is slow 154
high-pitched noise 156
installing hardware/software
167
81
Device 68
keyboard 151
memory problems 148
missing files/trouble accessing
a drive 153
on-screen eject button 156
optical disc drive 155
power and batteries 150
printer 159
restore points 164
screen does not look correct/
flickers 152
V
video projector
W
warranty
Web Camera
using 114
Web sites 170
Wi-Fi®
wireless networking 111
Windows® Charms
Devices 107
slow Internet connection 146
sound system 156
trouble running discs 156
trouble running programs 155
URL address not found 146
USB Sleep and Charge
cannot use 168
USB Wakeup function
does not work 169
Search 107
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Index
201
Settings 107
Share 107
Start 107
Windows® charms 107
Windows® key 80
Windows® operating system
desktop 108, 116, 117, 158
troubleshooting 143
Windows® Store 110
wireless networking 111
troubleshooting 160
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|
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