Toshiba Telephone Strata CT User Manual

Telecommunications Division  
TOSHIBA  
Digital Business Telephone Solutions  
Standard Telephone  
User Guide  
Issue 2  
November 2001  
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Verified Account Codes ............................................................................................................. 5  
Voluntary Account Codes .......................................................................................................... 5  
Automatic Callback (ACB) ............................................................................................................. 6  
Attendant Console Calling .............................................................................................................. 7  
Call Forward ................................................................................................................................... 8  
Call ForwardExternal ............................................................................................................. 9  
Call Hold ....................................................................................................................................... 13  
Call Park Orbits ............................................................................................................................. 14  
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Override Calls ...............................................................................................................................26  
Do Not Disturb (DND) Override ..............................................................................................26  
Voice Mail Message Retrieval ......................................................................................................33  
Exchange Line Access Codes .......................................................................................................35  
Paging Access Codes ....................................................................................................................36  
Speed Dial Access Codes ..............................................................................................................37  
Notes to Users  
Index  
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Introduction  
This guide provides instructions for operating a standard tone or rotary dial telephone for Strata CT  
Systems.  
Organisation  
This guide is divided as follows:  
o
Chapter 1 – Features provides descriptions and operating procedures for all of the features  
available with standard telephones.  
o
Chapter 2 – Using the Toshiba Stratagy Voice Mail Systems explains how to set up your  
telephone to forward calls to a Toshiba Voice Processing System and to retrieve recorded  
messages left by callers.  
o
o
Appendix A – Access Codes includes Exchange Line Access Codes, Paging Group and Zone  
Codes and Call Pickup Codes.  
Notes to Users contains an overview of Safety Approval and EMC Compliance details.  
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Organisation  
Introduction  
Conventions  
Conventions  
Note  
Description  
Elaborates specific items or references other information. Within  
some tables, general notes apply to the entire table and numbered  
notes apply to specific items.  
Important!  
CAUTION!  
WARNING!  
[DN]  
Calls attention to important instructions or information.  
Advises you that hardware, software applications, or data could be  
damaged if the instructions are not followed closely.  
Alerts you when the given task could cause personal injury or death.  
Represents any Directory Number button, also known as an  
extension or intercom number.  
Represents any Primary Directory Number button (the extension  
number for the telephone). An extra appearance of the PDN on the  
same phone is not considered as a SDN.  
[PDN]  
[SDN]  
Represents any Secondary appearance of a PDN. A PDN which  
appears on another telephone is considered an SDN.  
Represents any Phantom Directory Number button (an additional  
DN).  
[PhDN]  
Arial Bold  
Represents telephone buttons.  
Shows a multiple PC keyboard or phone button entry. Entries  
without spaces between them show a simultaneous entry. Example:  
Esc+Enter. Entries with spaces between them show a sequential  
entry. Example: # + 5.  
Plus (+)  
Tilde (~)  
o
Means through.Example: 200~220 station range.  
Denotes the step in a one-step procedure.  
Denotes a procedure.  
o
Grey words within the printed text denote cross-references. In the  
electronic version of this document (Strata Technical Library CD-  
ROM), cross-references appear in blue hypertext.  
See Figure 10  
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Introduction  
Related Documents/Media  
Action/Response  
The left column gives you The right column gives the immediate response to your action. This  
column also includes additional notes and comments.  
single or numbered steps  
that you need to perform a  
procedure. These steps  
apply to both mouse or  
keyboard use.  
Related Documents/Media  
Note Some documents listed here may appear in different versions on the CD-ROM or in print. To  
find the most current version, check the version/date in the Publication Information on the  
back of the documents title page.  
Refer to the following documents for more information:  
o
Strata CT General Description provides a system overview including hardware and feature  
information.  
o
Strata CT System Administrator Guide gives instructions for the System Administrator to  
manage the system. Contains instructions for Station Relocation, System Speed Dial, and other  
features only activated by the System Administrator.  
o
Strata CT Digital Telephone User Guide provides all the procedures necessary to operate  
Toshiba-proprietary digital telephones, including Single Line Digital Telephone Liquid Crystal  
Display (LCD) features. It also includes instructions for using the add-on module/DSS console.  
o
o
Strata CT Digital Telephone Quick Reference Guide provides a quick reference for frequently-  
used digital telephone features.  
Strata CT Electronic Telephone User Guide explains all the procedures necessary to operate  
Toshiba-proprietary electronic telephones, including all LCD features. It also includes  
instructions for using the electronic DSS console.  
o
Strata CT Electronic Telephone Quick Reference Guide provides a quick reference for  
frequently-used electronic telephone features.  
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Related Documents/Media  
Introduction  
o
o
o
Strata CT ACD Agent User Guide describes the ACD agent feature operation along with step-  
by-step procedures for using features.  
Strata CT ACD Supervisor Guide provides instruction on how to use the ACD supervisor  
features.  
Strata Technical Library CD-ROM enables you to view, print, navigate and search publications  
for Strata DK40 and Strata CT digital business telephone systems. It also includes Strata CT ACD  
Documentation, including the ACD Agent Guide and ACD Supervisors Guide. ACD Installation  
and Programming instructions are included in the Strata CT Installation and Maintenance  
Manual and the Strata CT Programming Manual.  
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Features  
1
This chapter explains how to use the features on your standard tone or rotary dial telephone. There is  
a Quick Reference section for basic telephone use, followed by the features in alphabetical order.  
Before You Begin  
Your telephone may not have all of the features mentioned in this guide. See your System  
Administrator to find out which features and codes apply to your telephone. If your telephone has a  
rotary dial, dial 44 when a procedure requires that you dial #. For example, to dial #331 from a  
rotary phone, dial 44331.  
Flash/Recall  
The term flashthe hookswitch is used in a number of feature instructions. The following explains  
how to perform this function.  
Important! If your telephone has a Recallbutton, this can be used instead of flashingthe hook  
switch.  
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Before You Begin  
Features  
o To Flash the hookswitch  
o While on a call, flash  
(press) the hookswitch  
You hear dial tone after flashing the hookswitch. Some  
telephones may have a special button which flashes the  
down about 1/2 second, hookswitch.  
then release it.  
Note The hookswitch is located in the handset cradle of your  
telephone.  
Some Exchange line features, such as conferencing or behind PBX operation require flashing the  
Exchange line,to then dial the PBX feature access code or extension numbers.  
o To flash an Exchange line  
1. Momentarily press the  
After you press the hookswitch or recall, you hear dial tone.  
hookswitch for about 1/2 This hookflashes the Toshiba system only.  
second or press your  
recall button.  
2. Press #45.  
You hear PBX dial tone.  
3. You can now dial a PBX  
feature access code or  
extension number.  
Incoming Call Ringing Patterns  
Your telephone ringing pattern is set in system programming.  
Some systems may use the internal call ring patternone second ON, three seconds OFFfor  
incoming outside calls.  
A distinct outside call ring pattern0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds ON, three seconds  
OFFis available.  
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Features  
Quick Reference  
Quick Reference  
Making an Internal Call  
1. Lift the handset.  
You hear internal dial tone.  
2. Dial the desired station number.  
Making an Outside Call  
1. Lift the handset.  
You hear internal dial tone.  
See Table 1 on page 36.  
2. Enter an Exchange line number  
access code.  
You hear dial tone after entering the access code.  
3. Dial the desired telephone  
number.  
Making an Outside Call Using ISDN  
If your Strata CT telephone system has Integrated Services Digital Networking (ISDN) features, you  
can make calls using this advanced service. See your System Administrator regarding your systems  
capabilities.  
1. Lift the handset.  
You hear internal dial tone.  
2. Enter an Exchange line number  
access code.  
See Table 1 on page 36. You hear dial tone after  
entering the access code.  
3. Enter the desired telephone number.  
Your call rings through to the destination.  
Note If you need to dial a subaddress (usually  
required for calling station equipment at a  
location requiring extra dialled digits),  
then, proceed to Step 4.  
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Account Code Calls  
Features  
4. Press ## to enable the system to dial  
the call  
...or to enter a subaddress, press #,  
enter the subaddress, then press #.  
Answering Calls  
o When your telephone rings,  
The internal ring pattern is one second ON, three seconds  
OFFfor incoming outside calls.  
lift the handset and speak.  
You are connected to the calling party.  
Account Code Calls  
Account Codes are used for a variety of reasons, including billing, call tracking, and line restriction  
applications. The system records the Account Codes and can print them with other call details on a  
Station Message Detail Recording (SMDR) report.  
Forced Account Codes  
Some applications may require that you enter an Account Code, called a Forced Account Code,  
before dialling a telephone number. Forced Account Codes can be recorded for outgoing calls only.  
o To record a forced account code  
1. Lift the handset.  
You hear dial tone.  
2. Dial an Exchange line  
number access code.  
See Table 1 on page 36. The Exchange line accessed must  
be set to require a forced Account Code in system  
programming.  
3. Enter the Forced Account  
Code.  
You hear dial tone after you press the last digit of a valid  
account code or busy tone after you press the last digit of  
an invalid code.  
4. Dial the telephone number.  
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Features  
Account Code Calls  
Emergency Override of Forced Account Code Dialling Requirements  
Forced Account Code requirements can be bypassed by three emergency numbers, including 999. See  
your system administrator for these numbers:  
1) 999  
2)  
3)  
Verified Account Codes  
Some Strata CT systems verify the numbers entered when you enter Forced or Voluntary Account  
Codes. These are called Verified Account Codes.  
Voluntary Account Codes  
Voluntary Account Codes are optional and can be entered anytime after accessing an Exchange line or  
during a call.  
An exception is a Voluntary Account Code which is required to change the Toll Restriction  
classification of your station. The code gives you access to telephone numbers outside your usual  
dialling area and must be entered prior to dialling the telephone number. As an example, if your  
station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account  
Code set in system programming.  
If the system is set for Verified Account Codes, you must enter specific codes when entering the  
Voluntary Account Code(s) or the code is not validated for the SMDR call report.  
o To record a voluntary account code  
1. After accessing an Exchange line or  
talking on a line, flash the hookswitch  
or press your recall button.  
You hear dial tone and the Exchange line is on Hold.  
2. Press #46.  
You hear dial tone or if you were talking, a one-way speech  
path is connected: you can hear the caller, but they cant hear  
you nor the account code entry.  
3. Enter the Voluntary Account Code.  
Voluntary Account Codes must be entered during the call. Dial  
tone stops after the first telephone number digit is dialled.  
One sound burst confirms a verified  
code. If you hear two burst tones  
(invalid code), repeat Steps 1~3.  
If you enter the code after accessing an Exchange line, you are  
either reconnected to the outside caller or you hear dial tone.  
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Automatic Callback (ACB)  
Features  
4. Dial a telephone number if you  
entered the code after accessing the  
Exchange line  
...or resume talking or hang up if you  
entered the code during the call.  
Automatic Callback (ACB)  
After reaching a busy station or a station with the Do Not Disturb (DND) mode set, you can set  
Automatic Callback (ACB) to have the system call you back when the called station is no longer busy  
or in the DND mode. Automatic Callback does not apply to outside calls.  
o To set Automatic Callback  
1. After reaching a busy  
You hear busy tone, followed by dial tone (2 secs.), then  
busy tone.  
station, press 4.  
2. Hang up.  
You can make other calls while waiting for the called  
station to become available.  
3. Your telephone rings at a fast  
rate when the called station  
becomes idle.  
4. Answer within three rings to You hear ringing, as if making a regular internal call. If  
prevent the callback from  
being cancelled.  
you used Voice First instead of Tone Signalling, you hear  
a single tone.  
If you hear busy tone after answering, it means the called  
party has already received or originated another call. Your  
request is not cancelled. You will be called again when the  
station becomes idle.  
5. If you were attempting to  
If the original call was made using LCR, the telephone  
make an outside call and did number is automatically dialed.  
not use LCR, you must now  
redial the telephone number.  
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Features  
Attendant Console Calling  
o To cancel ACB (to busy or DND station)  
1. Lift handset.  
2. Press #43.  
3. Hang up.  
Attendant Console Calling  
Up to four attendant consoles can be installed per system. There can be up to three ways to call the  
attendant console, depending upon system programming.  
o To call any attendant console  
o Lift the receiver and  
The call rings the attendant consoles 0 button. These calls rotate  
between the consoles if more than one console is installed.  
press 0.  
o To call a particular console  
o Lift the receiver and  
dial the consoles  
Directory Number  
______.  
The call rings the consoles [PDN] button. Your System  
Administrator can provide the Attendant Console(s) internal  
number(s).  
o To make an emergency call to a console  
o Lift the receiver and  
The In-EMGR LED flashes on all consoles.  
enter #400.  
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Call Forward  
Features  
Call Forward  
You can set your station to Call Forward (CF) to another station or voice mail for a variety of  
conditions, described in Step 2.  
o To set Call Forward  
1. Lift the handset.  
You hear internal dial tone.  
You hear confirmation tone.  
2. Enter a Call Forward  
access code:  
#601 = All Calls  
Call Forward-All Callsforwards all calls immediately; your  
telephone does not ring.  
#602 = Busy  
Call Forward-Busyforwards calls immediately when your  
telephone is busy or in Do Not Disturb mode.  
#603 = No Answer  
Call Forward-No Answerforwards calls to another station if  
you do not answer within a certain time (that you designate). Not  
available from a rotary telephone.  
#604 = Busy/No  
Answer  
Call Forward-Busy/No Answerforwards calls immediately to  
another station whenever you are busy on another call. Calls will  
also forward if you do not answer within a certain time (that you  
designate). Not available from a rotary telephone.  
3. Enter the destination  
number.  
This is the phone number where calls will forward.  
4. If setting CF-No  
Answer or CF-Busy/  
You can enter the amount of time that your telephone rings  
before it forwards (08~60 seconds). Always enter two digits. If  
No Answer, press ,  
you do not wish to change the ring time, press then # to make  
*
*
enter the time in  
the ring time the same as the last setting.  
seconds, then press #.  
You hear a confirmation tone after pressing and again after  
pressing #.  
*
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Features  
Call Forward  
5. Hang up.  
Notes  
o
You can continue using your phone in the usual manner  
while Call Forward is in effect.  
o
If Call Forward is set:  
o
Exchange lines that ring your station exclusively will  
forwardExchange lines that ring more than one station  
will not forward.  
o
Exchange line calls transferred to your station will  
forward.  
o
o
Internal calls will forward.  
Call \Forward has priority over the hunt feature set in  
system programming.  
o To cancel Call Forward  
1. Lift the handset.  
2. Press #601.  
3. Hang up.  
You hear internal dial tone.  
You hear confirmation tone again.  
Call Forward—External  
This feature enables you to forward new, incoming calls to a number outside of the system.  
Call Forward-External does not forward internal calls or calls transferred to your telephone. The only  
calls that it forwards are incoming Direct-Dial-Inward (DDI) calls and calls over Exchange lines  
dedicated to ring your station.  
However, any of the other Call Forward modes can be set simultaneously with Call Forward-External.  
Other Call Forward modes will be active for internal and transferred calls.  
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Call Forward  
Features  
o To set Call Forward-External  
1. Store the number that calls  
Important! Only perform Step 1 the first time Call  
will be Station Speed Dial  
location.  
Forward-External is set or when you change  
the destination. It is not necessary to store the  
destination each time; it remains in system  
memory.  
The Call Forward destination can be a telephone number  
over an Exchange line, a station over a tie line, or a station  
within your Strata CT system.  
Use the Speed Dial storage procedures on Page 28 to store  
the destination number.  
Call Forward-External.  
Use the Speed Dial storage procedures detailed on Page 37.  
When forwarding to an outside destination include the  
Exchange Line (or Exchange Line group) access code  
before the telephone number.  
Example: 8015833700  
801 = Exchange Line access code  
5833700 = Telephone number  
Important! See Table 1 on page 36 for Exchange Line/  
Line Group access codes. The LCR access  
code 9cannot be used.  
2. Lift the handset and press  
#670.  
3. Hang up.  
Incoming calls will forward to the destination stored at  
Station Speed Dial Location 49.  
o To cancel Call Forward-External  
o Lift the handset and press #670.  
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Features  
Call Forward  
Remote Call ForwardExternal Destination Change  
If Call Forward-External mode is set at your station, you can change the forwarding destination from  
a telephone outside of the system.  
The destination is normally an external Public Telephone Network Number, but it can also be an  
internal Directory Number.  
o To change the destination number  
1. Call into the Strata CT  
system over an Exchange  
line programmed for the  
DISA feature.  
You hear ring back tone signal, then internal dial tone for  
10 seconds. Try again if you hear busy tone.  
Note See the System Administrator for DISA telephone  
numbers.  
2. After you hear dial tone,  
press #670, then enter a  
[PDN].  
You hear a confirmation tone.  
If a number is not dialled, the system automatically causes  
the DISA Exchange line to ring at telephones as a normal  
incoming call. Then, if the call is not answered within 15  
seconds after the ringing starts, it disconnects.  
3. Enter the Remote Call  
Forward-External security  
code.  
You hear a confirmation tone. See the System  
Administrator for the access code.  
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Call Forward  
Features  
4. Enter the new destination  
number.  
You can enter an internal  
[PDN], or an Exchange or tie  
line access code + an external  
telephone number.  
With some systems, you can  
dial a line group code instead  
of an Exchange line number  
access code (see Table 1 on  
page 36).  
You cannot enter the LCR  
access code 9.  
Important!  
Do not press #, since that  
ends the procedure (see Step  
5). Instead, use 44 when  
entering an Exchange line  
access code.  
5. Press #.  
You hear a confirmation tone.  
o To cancel Call Forward-External remotely  
o Enter #670 + [PDN] + Remote Call Forward Security Code + #.  
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Features  
Call Hold  
Call Hold  
You can place a call on hold and then make another call.  
o To place a call on hold  
1. While on a call, flash the  
You hear dial tone.  
hookswitch or press your  
recall button.  
2. Press #41 and hang up.  
You hear a one-second burst of dial tone to confirm the call is  
on hold. You can now make or receive calls.  
o To return to the call on hold  
o Lift the handset and press You are reconnected with the held call.  
#42.  
If you do not return to the call within a specified time, the call  
rings back your phone.  
If you are busy on another call when the held call recalls your  
station, you hear two tone bursts of two beeps each, three  
seconds apart, in your handset.  
The call remains camped-on to your station indefinitely.  
When you end the second call, the first call rings your station.  
o To put the second call on hold  
o Flash the hookswitch or press your recall button, then press #41.  
o To go back to the original call  
o Flash the hookswitch or press your recall button, then press #42.  
o To return to the second call  
o Terminate that original call. Then press #42 to retrieve the second call or wait for it to recall.  
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Call Park Orbits  
Features  
Call Park Orbits  
The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is  
held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20  
General Park Orbits for the system and 1 Personal Park Orbit for each station.  
Once you have parked a call in an orbit, you can:  
o
o
o
Hang up and retrieve the parked call at a later time  
Originate another call  
Access a voice paging device to announce the parked call for pickup from another station  
o To Park a call  
1. While on a call, flash the  
You hear dial tone.  
hookswitch or press your  
recall button.  
2. Press #332.  
3. Enter a General Orbit Number You hear a one second confirmation tone. The call is  
(900~919) or [PDN].  
parked at the orbit or to an assigned [PDN]. If an orbit  
number is busy, enter another number.  
4. Hang up.  
Once the call is parked, you can make or receive other  
calls.  
Notes  
o
If the parked call is not retrieved within a specified  
time, the call rings back to your phone.  
o
If your phone is busy when the parked call recalls,  
you hear two tones of two short beeps, three seconds  
apart. You can place the new call on hold and answer  
the parked recall or end the second call and answer  
the parked recall by hanging up. The parked call  
remains camped onto your phone until you respond.  
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Features  
Call Park Orbits  
o To retrieve a Parked call from any station  
1. Lift the handset.  
You hear dial tone.  
2. Press #332 and enter the  
Orbit Number that you used  
to park the call.  
You are reconnected to the parked call.  
o To park a call and page another station  
1. While on a call, flash the  
hookswitch or press your  
recall button, press #331.  
2. Enter the General Orbit  
Number (900~919) or  
[PDN].  
The original call is now parked on the lowest vacant Orbit  
Number or [PDN]. After you enter an Orbit Number, a  
short burst of dial tone prompts you to enter the Page  
access code.  
3. Enter a Page Group or Zone  
access code (see Tables 2  
and 3 on Page 36).  
4. Make your announcement  
and include the Orbit  
Number.  
5. Hang up to free the paging  
device.  
If the parked call is not retrieved within a specified time,  
the call rings back to your phone.  
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Call Pickup  
Features  
Call Pickup  
You can pick up a call that is ringing another station, a call placed on hold at another station, and other  
types of calls with the Call Pickup feature.  
1. Lift the handset and press  
#5.  
2. Press a Call Pickup code:  
You are connected to the caller.  
#2 + XXX (XXX=[PDN]/  
[PhDN]  
Pick up a call ringing or on hold at a specific Primary or  
Phantom Directory Number [PDN] or [PhDN] (Release 3.1  
and above).  
#30  
Pick up a telephone group page, internal call, or door  
phone call ringing a station.  
#35 ~ #38  
9
Pick up an external page.  
Pick up a ringing Exchange line.  
Pick up an Exchange line on hold (Lines 1~200).  
#7001~#7200  
Pick up Calls to a Group  
Stations may be assigned in system programming to Pickup Groups. As many as 20 groups can be  
created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing  
stations in your group or in other groups. You can belong to more than one group. See the System  
Administrator for group assignments.  
o To pick up a call that is ringing in your pickup group(s)  
o Lift the handset, then press #5#34.  
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Features  
Call Transfer with Camp-on  
o To pick up a call that is ringing in another group  
1. Lift the handset.  
You hear dial tone.  
2. Enter #5 + the group pickup  
You are connected to the call after dialling the group  
access code. If the called station belongs to more than  
one group, any of the Group Pickup codes associated  
with those groups will pick up the call.  
access code (#320~#339).  
Note These group pickup access codes can be entered  
into a speed dial location for easier access.  
Call Transfer with Camp-on  
This feature enables you to transfer an outside call to a station that is either idle or busy.  
o To transfer a call  
1. While on an external call,  
You hear dial tone.  
flash the hookswitch or press  
your recall button.  
2. Dial the station number to  
which the call will be  
transferred.  
3. If the station is idle, announce If you hear repetitive ringing after dialling, the call was  
the call and hang up  
made with Tone Signalling and you have to wait for the  
called party to answer.  
...or if the called station is  
busy or does not answer, hang  
up.  
The call camps on to the busy station.  
...or if the call rings back to  
your phone, inform the caller  
and repeat the procedure.  
If the station does not answer within a predetermined  
time, the call rings back to your phone and camp-on is  
cancelled.  
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Exchange Line Queuing  
Features  
...or, to reconnect to the  
If the called party lifts the handset (or presses a [PDN]  
transferred line before it is  
answered, flash the  
hookswitch or your recall  
button again.  
button on digital and electronic telephones) just before  
you flash the hookswitch or press recall again, you will  
enter a conference call.  
Exchange Line Queuing  
If all outgoing Exchange lines are busy, the Exchange Line Queuing feature will ring your telephone  
when one is available.  
o To set Exchange Line Queuing  
1. If you hear busy tone after  
dialling an Exchange line  
access code, press 4.  
Busy tone stops, followed by dial tone (2 secs.), then busy  
tone resumes.  
2. Hang up. (You can make  
other calls while waiting for a  
line to become available.)  
3. Your telephone rings at a fast  
rate when an Exchange line  
becomes idle.  
4. Answer within three rings to  
prevent the callback from  
being cancelled.  
You hear Exchange dial tone. (If you hear busy tone, it  
means the line has already been seized or has received an  
incoming call. Your request is not cancelled. You will be  
called again the next time a line becomes idle.)  
5. Dial the desired telephone  
number.  
If the original call was made using LCR (dial 9), the  
system automatically dials the number.  
o To cancel Exchange Line Queuing  
o Lift the handset and press #43.  
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Features  
Conference and Tandem Calls  
Conference and Tandem Calls  
Standard Telephones and/or Voice Mail Auto Attendant Devices  
Strata CT enables you to participate in a variety of conference calls:  
o
o
o
Up to four stations (including your own) may be conferenced on internal lines.  
Up to three stations (including your own) may be conferenced with one Exchange line.  
Up to two stations (including your own) may be conferenced with two Exchange lines.  
Step 1: Make a Conference Call or Tandem Two Exchange Lines  
1. While on either an external  
You hear internal dial tone and the call is placed on hold.  
call or internal call, flash the You will not hear the held party again until Step 4.  
hookswitch or press your  
recall button.  
2. (Optional) If you want to  
add an outside line, dial the  
Exchange line access code;  
otherwise proceed to Step 3.  
See Table 1 on page 36 for Exchange line access codes.  
You hear dial tone when the line is accessed. (Up to two  
Exchange lines can be conferenced.)  
3. Dial the telephone number  
that you want to add to the  
call.  
4. If you hear a single tone,  
voice announce the call and  
ask the party to pick up  
On internal calls, the new party must pick up the handset  
or press a [PDN] button to participate in a conference call.  
...or, if you hear ringing,  
announce the call once the  
party answers  
...or, if the called station is  
busy, you can flash the  
hookswitch or press your  
recall button to return to the  
existing call.  
Note If a called external number is busy, you must hang  
up and re-initiate the call.  
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Conference and Tandem Calls  
5. If you are ringing an internal All parties are conferenced.  
party, flash the hookswitch  
or press your recall button  
after the party answers  
If only your telephone is connected with two parties on  
external Exchange lines, you can exit the conference by  
hookflashing or pressing recall again before you hang up.  
(See (Optional) Add More Callers to a Conference or  
Tandem Callon Page 20.) The external lines remain  
connected.  
...or if you are ringing an  
outside line, you can flash  
the hookswitch or press your  
recall button before or after  
While a conference is being set up, all outside parties are  
held separately and cannot converse with each other.  
Step 2: (Optional) Add More Callers to a Conference or Tandem Call  
o For Conference calls: repeat If one of the stations hangs up on a two-station/two  
substeps 1~4 of Step 1:  
Exchange line conference call, the remaining station  
Make a Conference Call or maintains the conference.  
Tandem Two Exchange  
Linesto add another party  
to the conference.  
...or for Tandem calls:  
hookflash or press recall  
again and hang up.  
If only your telephone is connected with two parties on  
external Exchange lines, you can exit the call to allow the  
two external parties to continue talking.  
Step 3: (Optional) Pick Up a Tandem Exchange Line Call  
Note This step enables you to pick up a tandem Exchange-to-Exchange line call that was  
established from your telephone.  
o Go off-hook and dial  
If your telephone has established more than one tandem  
call, the call with the lowest line number is picked up.  
#5#79.  
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Features  
Direct Inward System Access (DISA)  
Direct Inward System Access (DISA)  
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones (push-button  
dialling) can call in on Exchange lines programmed for DISA and dial stations or outgoing Exchange  
lines without going through an attendant or operator.  
o To make a Direct Inward Station call with DISA  
1. From outside the system, call  
the DISA Exchange line  
phone number:___-______.  
See the System  
Administrator for this  
number.  
2. Listen for the repetitive  
ringback tone signal,  
followed by dial tone.  
Try again if you hear busy  
tone.  
3. During the 10 secs. of dial  
tone, make your call.  
If a number is not dialled, the system automatically causes  
the DISA Exchange line to ring at telephones as a normal  
incoming call. Then, if the call is not answered within 15  
seconds after the ringing starts it disconnects.  
To call another station after completing a DISA station  
call, the internal party must transfer you. Station Paging  
and System Paging cannot be made on DISA calls.  
4. If you hear busy tone, press  
If the call is not answered after 6 rings or 24 seconds,  
whichever occurs first, you hear busy tone.  
.
*
5. When you hear dial tone, call  
again.  
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Direct Inward System Access (DISA)  
Features  
o To make an outgoing call with DISA  
1. From outside the system, call  
the DISA Exchange line  
telephone number:___-  
_____.  
See the System  
Administrator for this  
number.  
2. Listen for repetitive ringback The dial tone is present for 10 seconds to allow direct  
tone, then listen for dial tone. dialling of a station internal number or Exchange line  
access code. If a number is not dialled, the system  
Try again if you hear busy  
automatically causes the DISA Exchange line to ring at  
tone.  
telephones as a normal incoming call. Then, if the call is  
not answered within 15 seconds after the ringing starts, it  
disconnects.  
3. Dial an Exchange line  
number or line group access  
code. See Table 1 on page  
36.  
4. If a DISA security code is  
required (see the System  
Administrator), dial the code  
and listen for Exchange dial  
tone.  
If the correct code is not entered, the call is disconnected.  
...or if a DISA security code  
is not required, you hear  
Exchange dial tone.  
A timer tone plays (approximately four mins.) that both  
parties hear after the call was made.  
5. Press 0 to reset the timer for  
four more minutes;  
otherwise, the call  
disconnects approximately  
one min. after the tone.  
6. Dial a telephone number.  
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Features  
Door Phones  
Door Phones  
You can call a door phone and monitor the immediate area surrounding the door phone. Only digital  
and electronic telephone stations can be called by door phone users, but you can pick up these calls  
when they are incoming by lifting your handset and dialling a pick up access code.  
o To call/monitor a door phone  
1. Lift the handset.  
You hear dial tone.  
2. Dial the door number:  
Door Phone  
Location  
1A  
1B  
1C  
2A  
2B  
2C  
3A  
3B  
3C  
4A  
4B  
4C  
#151  
#152  
#153  
#154  
#155  
#156  
#157  
#158  
#159  
#161  
#162  
#163  
o To pick up a door phone call that is ringing another station  
1. When you hear a door  
phone call, lift the  
handset.  
Door phone calls ring from one to five times,  
depending on system programming.  
2. Press #5#30.  
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Emergency Ringdown/Hotline Service  
Features  
Emergency Ringdown/Hotline Service  
The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically  
ring a designated extension, after the ringdown timer expires, by going off-hook.  
The Hotline Service feature is often used for telephones in hotel/motel lobbies. This same feature is  
referred to as Emergency Ringdown in healthcare facilities, where it is used to assist callers who may  
not be able to complete a call by dialling.  
Note Electronic and digital telephones cannot perform this feature, but they can receive Hotline  
Service or Emergency Ringdown from standard telephones.  
o To make a hotline or emergency ringdown call  
o Lift the handset off-hook.  
The designated station will automatically ring after the  
ringdown timer expires.  
If a valid feature access code or DN is dialled before the  
ringdown timer expires, automatic ringdown does not occur.  
An example of an incoming  
205 CALLING  
Emergency Ringdown call to an  
RINGDOWN  
electronic or digital LCD telephone  
is shown on the right. The calling [DN] and Ringdown”  
displays whether soft keys are ON or OFF.  
Message Waiting  
If your station is idle or busy on a call while another station tries to contact you, the calling station can  
turn on the message waiting LED on your telephone. Your Message Waiting lamp flashes when there  
is a message.  
Up to four message waiting indications can be left at a station at any one time.  
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Features  
Message Waiting  
o To answer a Message Waiting light  
1. Lift the handset.  
You hear dial tone.  
2. Press #408.  
Your phone rings the device that set the indication. If there  
is no answer, hang up and try later. (The LED continues to  
flash.)  
3. If your telephone calls a busy The LED continues to flash.  
station or there is no answer,  
hang up and try later.  
...or you can bypass this  
message and listen to the next  
message by going on-hook  
and repeating Steps 1 and 2.  
4. After receiving the message,  
hang up.  
If the Message Waiting LED continues to flash, you have  
more messagesrepeat Steps 1~3 to retrieve them.  
o To cancel the Message Waiting light  
1. Lift the handset.  
You hear dial tone.  
2. Press #409  
The Message Waiting indication is cancelled.  
Note If it was voice mail that lit your message waiting LED, it will automatically turn off your  
LED as soon as you retrieve your messages.  
Set Message Waiting On Other Telephones  
After reaching a busy or unanswered telephone equipped with a Message Waiting indicator, you can  
set a Message Waiting indication on the called telephone. A flashing lamp or LED at the called  
telephone indicates a call is waiting. The station user can press the button associated with the flashing  
LED or enter #408 to call you back.  
o To set a message waiting indication on another telephone  
1. If a called telephone station is A Message Waiting light is set at the station. If you are  
busy or does not answer,  
press 7.  
calling a standard telephone, the telephone must have with  
a message waiting light. All Toshiba digital or electronic  
telephones have Message Waiting lights.  
2. Hang up.  
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Override Calls  
Features  
o To cancel the message waiting indication on another telephone  
o Lift the handset and press You hear busy tone if the called station is busy, or you hear  
#64 + XXX. (XXX =  
station number with the  
message light.)  
repetitive ringing or a single tone if the called station is idle.  
The Message Waiting indication on the station is turned OFF.  
Override Calls  
Busy Override enables you to send a tone to a busy station to indicate that a call is waiting. Any  
station can initiate Busy Override. Off-hook Call Announce is another way to contact a busy station;  
it lets you speak to a digital telephone user who is off-hook.  
Busy Override or Off-hook Call Announce  
o After reaching a busy  
The busy station receives a tone signal, indicating a waiting  
call.  
station, press 2  
...or to OCA, dial 21 or 12. If the busy station has the Off-hook Call Announce (OCA)  
feature, then you can immediately talk to the called party.  
Do Not Disturb (DND) Override  
DND Override lets you send a tone to an idle station in the DND mode to indicate that a call is  
coming in.  
o After reaching a station in  
The DND station receives a tone signal, indicating that a  
call is coming in.  
DND mode, press 2.  
Note Your station must be programmed for this feature.  
Note Executive Override and DND Override are optional features, enabled in system programming  
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Features  
Paging Announcements  
Executive Override  
Executive Override enables you to enter a conversation.  
o After reaching a busy station, You can now enter the conversation. An optional tone  
press 3.  
signal can be heard by the called parties prior to your  
entrance.  
Note Your station must be programmed for this feature.  
Paging Announcements  
You can make page announcements to digital and electronic telephone speakers and external  
speakers. Telephones are assigned to specific page groups in system programming. A page can be sent  
to external speakers (all zones), if enabled in system programming.  
1. Lift the handset.  
You hear dial tone.  
2. Enter a page access code.  
See Tables 2 and 3 on Page 36.  
3. Make your announcement in a  
normal voice level and then  
repeat the announcement.  
4. Hang up when you have  
completed your  
announcement.  
Repeat Last Number Dialled  
This feature enables you to easily redial the last number called.  
1. Lift the handset.  
You hear dial tone.  
2. Press ##.  
The system automatically dials the last telephone number that  
you entered.  
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Speed Dial  
Features  
Speed Dial  
Speed Dial enables you to call a telephone number by dialling a brief access code, instead of having to  
dial the entire telephone number. There are two types of Speed Dial numbers: Station Speed Dial  
numbers, which you can assign to buttons on your own station and System Speed Dial numbers,  
which are assigned from the System Administrators station or an attendant console, but they can be  
used by other stations.  
Speed Dialling is not available on rotary telephones.  
o To store a station speed dial number  
1. Lift the handset.  
You hear dial tone.  
2. Press #66.  
You hear a short tone.  
3. Press #  
.
*
4. Enter the access code where  
you wish to store the  
See Table 4 on page 37.  
See Table 1 on page 36.  
telephone number.  
5. Dial the Exchange line  
number access code to be  
stored.  
6. Enter the telephone number.  
The number can be up to 20 digits, including the Exchange  
line access code.  
7. Press #.  
You hear confirmation tone once the Exchange line access  
code and the telephone number are stored. They will be  
automatically dialled when you enter the Speed Dial  
access code.  
Repeat this procedure to replace the stored telephone  
number with a new one.  
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Features  
Tone/Voice First Signalling  
o To make a call with a station or system speed dial code  
1. Lift the handset.  
2. Press #  
You hear dial tone.  
Dial tone continues.  
.
*
3. Dial a Speed Dial access  
code.  
Dial tone continues while you enter the access code. See  
Table 4 on page 37. The system automatically dials the  
telephone number assigned to this code.  
Tone/Voice First Signalling  
Your Strata CT system may be set for Tone Signalling or Voice First Signalling as the standard  
internal call signalling method for calls to digital and electronic telephones. The Tone Signal consists  
of repetitive ring tones, while the Voice First Signal consists of a tone burst followed by the callers  
voice. Standard telephones always ring with Tone Signalling, no matter what the system signalling  
method. When you initiate a call, you can change to the alternate signalling method.  
o To change the signalling mode  
1. Call an internal digital/  
electronic telephone.  
If the signalling mode is set for Voice First Signalling, you  
hear a single tone burst followed by the callers voice or  
sounds from the surrounding area of the called telephone.  
If the signalling mode is set for Tone Signalling, you hear  
repetitive ringback tone.  
2. To change the mode, press 1. Ringing stops and you hear a tone burst if you changed  
from Tone Signalling to Voice First Signalling. You can  
converse after the tone burst.  
The call rings the called station if you changed from Voice  
First Signalling to Tone Signalling.  
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Tone/Voice First Signalling  
Features  
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Using the Toshiba Stratagy Voice Mail  
Systems  
2
This chapter explains how to program your telephone for Call Forward and message retrieval when  
using a Toshiba StratagyVoice Mail System with your Strata CT system.  
Refer to the appropriate Toshiba Voice processing user guide for more information.  
Setting Call Forward  
You can program your telephone to forward to the Toshiba Stratagy Voice Mail System to answer  
your calls when you are busy or not available.  
Voice Mail Identification Code  
To direct forwarded calls to your mailboxyour personal storage space for voice messagesand to  
ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification  
(ID) code once for your telephone Intercom Number.  
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Setting Call Forward  
Using the Toshiba Stratagy Voice Mail Systems  
o To store the voice mail ID code  
1. Go off-hook.  
You hear dial tone.  
2. Press #656.  
You hear confirmation tone. #656 is the access code for  
setting the Voice Mail Call Forward digit sequence. This  
code does not forward calls to the Voice Mail system.  
3. Press 91.  
4. Enter your mailbox number.  
This could be the mailbox number for your Directory  
Number.  
5. Press #.  
You hear confirmation tone. The VM ID code is  
automatically sent to the Voice Mail system whenever  
calls to your telephone are forwarded to it.  
Note Steps 1~5 are required for the initial storage of  
VM ID code to the Toshiba StratagyVoice Mail  
system. Once programmed, these digits remain in  
memory until changed. Repeat Steps 1~5 to  
change the code.  
o To cancel the voice mail ID code  
1. Go off-hook.  
3. Press #.  
You hear dial tone.  
You hear confirmation tone.  
You hear confirmation tone. The ID code is cancelled.  
Call Forward To Toshiba Voice Systems  
By setting Call Forward to the Toshiba Stratagy Voice Mail System on your telephone, information  
about the call will automatically be sent to the Voice Mail system, so that the callers who call your  
telephone and call forward to voice mail will be automatically connected to your voice mail box. (See  
Call Forwardon Page 8 for instructions on using this function.)  
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Using the Toshiba Stratagy Voice Mail Systems  
Voice Mail Message Retrieval  
Voice Mail Message Retrieval  
You can program your telephone to automatically retrieve your voice mail messages.  
o To program your telephone to retrieve messages  
1. Go off-hook.  
You hear dial tone.  
2. Press #657.  
You hear confirmation tone. #657 is the access code for  
setting the Voice Mail message retrieval digit sequence. This  
code does not forward calls to the Toshiba Stratagy Voice Mail  
system.  
3. Press 92.  
4. Enter your mailbox  
number plus your  
security code.  
By storing your security code, you avoid having to enter your  
code every time you access your mailbox; however, this will  
also allow anyone to retrieve your messages from your phone.  
If a security code is not desired, do not include it.  
5. Press #.  
You hear confirmation tone.  
o To retrieve messages  
o When the Msg Lamp  
The Voice Mail System is called and you are automatically  
flashes, go off-hook and connected to your Voice Mail box.  
press #408.  
If you have multiple messages from other telephones, go on-  
hook and then repeat this step to skip the next message.  
Note Your phone must be programmed to retrieve messages  
per the previous steps.  
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Voice Mail Message Retrieval  
Using the Toshiba Stratagy Voice Mail Systems  
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Access Codes  
A
This appendix contains access codes for outside Speed Dial numbers, Exchange lines, Paging Group  
and Paging Zone Codes.  
Exchange Line Access Codes  
Exchange lines are used when you dial an outside number. If your telephone does not have a CO or  
Line button, you can enter the appropriate code listed in Table 1 to access an outside line. See your  
System Administrator for the code which applies to your telephone.  
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Paging Access Codes  
Using the Toshiba Stratagy Voice Mail Systems  
o To access a line  
o Press [PDN] + Exchange Line Access Code  
Table 1  
Exchange Line Access Codes  
Processor  
Exchange Line Access Codes  
9 or 801~808 or #7001~#7032  
9 or 801~816 or #7001~#7120  
9 or 801~816 or #7001~#7200  
B1CU  
B2CAU/B2CBU, B3CAU/B3CBU  
B5CAU/B5CBU  
Notes  
o
In some systems, 9 accesses a general group code, an outside line, or Least Cost Routing (LCR). System  
users are required to dial 9 in order to access an outside line. If you press 9 in a system programmed with  
LCR, you may not hear internal dial tone, depending on system programming.  
o
o
801~816 accesses line groups 1~16, respectively.  
#7001~#7200 accesses individual lines 1~200, respectively.  
Paging Access Codes  
Your telephone can be assigned to page group(s). Telephones can be a member of more than one  
group and each group can have as many as 120 stations. Station users can access each group  
separately by dialling an access code (Tables 2~3).  
o To enter a paging group access code  
o Press [PDN] + Access Code.  
Table 2  
Paging Groups  
Paging Group  
Access Code  
#311  
Paging Group  
Station Group E  
Station Group F  
Station Group G  
Station Group H  
Access Code  
#315  
Station Group A  
Station Group B  
Station Group C  
Station Group D  
#312  
#316  
#313  
#317  
#314  
#318  
Note If you are storing onto a Speed Dial code, enter 44 in place of #.  
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Using the Toshiba Stratagy Voice Mail Systems  
Speed Dial Access Codes  
Table 3  
External Paging Zones  
External Paging Zone  
Access Code  
External Paging Zone  
Access Code  
All processors  
Paging  
Paging  
#30  
#39  
All Call Page Zone  
All Call, External Page Zone  
B1CU, B2CAU/B2CBU & B3CAU/B3CBU  
Zone A  
Zone B  
#35  
#36  
Zone C  
Zone D  
#37  
#38  
B5CAU/B5CBU  
Zone A  
Zone B  
Zone C  
Zone D  
#351  
#352  
#353  
#354  
Zone E  
Zone F  
Zone G  
Zone H  
#355  
#356  
#357  
#358  
Speed Dial Access Codes  
The number of station and system speed dial numbers available to you depends on the size of your  
companys telephone system. Check with your System Administrator to find out which codes apply to  
your system.  
Once you store a telephone number on any of the codes listed below, you can dial the number by  
entering the code, such as 10 (see Table 4.)  
*
Table 4  
Speed Dial Access Codes  
Telephone System Size  
Station Speed Dial Codes  
System Speed Dial Codes  
Small System  
B1CU  
100~139  
200~999  
Medium System  
B2CAU/B2CBU & B3CAU/B3CBU  
100~139  
100~139  
200~999  
200~999  
Large System  
B5CAU/B5CBU  
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Speed Dial Access Codes  
Using the Toshiba Stratagy Voice Mail Systems  
38  
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Notes to Users  
Step 1: Safety Approval  
Toshiba Information System (U.K.) Ltd declare that the Strata CT complies with the EECs LVD  
directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with  
EN60950:2000.  
The notes listed below form part of the products compliance with the aforementioned European  
Norm.  
1-1. The system, PCOU/RCOU/RCOS unit, must be earthed. The earth connection must be  
hardwired to a main distribution point. The main cabinet must be earthed.  
1-2. Table A1 below identifies and classifies the ports available on the system:  
Table A1  
Type of Circuit  
(EN60950  
Classification)  
Port Location  
Power Supply  
Port Description  
For connection of external 24 volt batteries.  
For connection of external Music-on-Hold source  
SELV  
BPSU672F  
SELV  
Processor Boards:  
B1CU1F,B2CAU1A,  
B3CAU1A, B5CAU1A  
SELV  
SELV  
TNV3  
TNV3  
TNV3  
PDKU2A  
For connection of Toshiba propriety terminals.  
For connection of Toshiba Visually Handicapped Console terminals.  
For connection of approved 2 wire devices.  
PEKU2F  
RSTU1F  
RSTU3F  
For connection of approved 2 wire devices.  
PCOU2F/PCOUS2F  
For connection to PTO provided Loop Call Unguarded Clear  
exchange lines.  
TNV3  
RCOU3F/RCOS3F  
For connection to PTO provided Loop Call Unguarded Clear  
exchange lines.  
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Safety Approval  
Notes to Users  
Table A1  
(continued)  
Type of Circuit  
(EN60950  
Classification)  
Port Location  
RBSU2A  
Port Description  
TNV1  
2 Cct ISDN2, (CTR3), Basic Rate I/F. For connection to euro-ISDN  
services.  
TNV1  
RBSU1A  
2 Cct ISDN2, (CTR3), Basic Rate I/F. For connection to euro-ISDN  
services.  
TNV1  
TNV1  
RBSS1A & RBSS2A  
RPTU1F  
2 Cct ISDN2, Basic Rate I/F. For connection to euro-ISDN services.  
1ccts ISDN30, (CTR4), primary rate I/F> For connection to euro-  
ISDN services.  
TNV2  
TNV2  
SELV  
SELV  
PACU2F  
PEMU2F  
PEPU2A  
PIOU2A  
4Cct AC15 Private Circuit I/F, (CTR17). For connection to PTO  
Private Circuit services.  
4Cct AC15 Private Circuit I/F, (CTR17). For connection to PTO  
Private Circuit services.  
Contains various ports for connection of audio paging amplifiers, dry  
relay contacts to control external equipment.  
Contains various ports for connection of audio paging amplifiers, dry  
relay contacts to control external equipment,two RS232 ports for  
connection to PCs or printers.  
SELV  
PIOUS2A  
Contains various ports for connection of audio paging amplifiers, dry  
relay contacts to control external equipment,two RS232 ports for  
connection to PCs or printers.  
SELV  
SELV  
RSIU1A  
RSIS1A  
Serial port board, (1 x V24), for programming/Call Logging.  
Serial port board, (1 x V24), for programming/Call Logging. Fits on  
RSIU1A.  
SELV  
SELV  
RRCU1A  
Optical interface board for connecting remote cabinets.  
Headset ports on any of the range of key telephones.  
EKT and DKT  
Any peripheral apparatus connected to the above ports must have the same EN60950 classification.  
ie.  
o
SELV ports must only be connected to SELV type ports.  
TNV ports must only be connected to TNV type ports.  
o
1-3. The system must hardwired into a switched fused spur, this spur must be installed in  
accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992.  
1-4. Environmental Installation details.  
The Strata CT is designed to work within the following environmental conditions:  
40  
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Notes to Users  
EMC Compliance  
o
o
Operating temperature 0oC to 40oC  
Humidity 20% to 80%  
1-5. Lithium Batteries  
Warning!  
All service personnel are informed that Lithium type battery cells are fitted to the  
following units - B1CU1F, B2CAU1A, B2CBU1F, B3CAU1A, B3CB1F, B5CAU1A, B5CBU1F.  
In accordance with safety requirements you are advised that in the event of these cells  
going faulty, the entire unit must be returned to Toshiba Information Systems for correct  
disposal. Under no circumstances must the cells be removed or replaced.  
Step 2: EMC Compliance  
Toshiba Information Systems (U.K.) Ltd declare that the Strata CT complies with the EECs EMC  
directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The product has been  
assessed and found to comply with the following generic standards, in the present absence of any  
product specific standards:  
o
EN55022:1998, (Emissions)  
EN52024:1998 (Immunity)  
o
The notes listed below form part of the productscompliance with the aforementioned European  
Norm.  
To ensure EMC compliance the system must installed in accordance with the instructions in the  
Installation and Maintenancemanual. In order to maintain compliance any shielded cables supplied  
and/or ferrite suppression cores must be used.  
Equipment details  
Base Cabinet Dimensions:  
Expansion Cabinet Dimensions:  
Height - 296mm  
Width - 672mm  
Depth - 270mm  
Height - 254mm  
Width - 672mm  
Depth - 270mm  
Weight - 14.1kg (fully equipped)  
Weight - 14.1kg (fully equipped)  
Warning!  
This is a Class A product. In a domestic environment this Product may cause radio  
interference in which case the User may be required to take adequate measures  
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Type Approval  
Notes to Users  
Step 3: Type Approval  
Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CT product complies  
with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal  
Equipment directive). A manufactures Declaration under this Directive allows connection to the  
relevant Public Network Services and the right to place the Product on the market.  
The Strata CT is classified as Call Routing Apparatusit is intended to be connected to the various  
Public Telecommunications Network Services for the purpose of generating and terminating calls.  
Table A2 below lists the intended purposes of all the system interfaces.  
Table A2  
Interface Type  
Network Service  
Analogue Loop Calling Unguarded Lines  
PCOU2F/RCOU3F/RCOS3F  
RPTU1F  
Euro ISDN30 service. Approved to CTR 4.  
RBSU1A & RBSU2A  
PACU2F  
Euro ISDN2 service. Approved to CTR 3.  
Analogue 4 wire Private Circuits, uses AC15 signalling. Approved to TBR 17.  
Analogue 4 wire Private Circuits, uses DC5 signalling. Approved to TBR 17.  
PEMU2F  
The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply.  
Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/P/100020. The  
information contained in this paragraph supports Toshibas claim:  
The following features require the interconnection of 2 or more exchange lines.  
o
o
o
o
Multi-party conferencing  
Call Forward External*  
Translation of Un-used Extension numbers*  
DISA*  
*Warning! These features can allow an Incoming callers access to an outgoing exchange line. There is  
an engineering programming parameter which can disable these features. In addition the  
DISA feature can be “password” protected. USERS SHOULD BE AWARE THAT THESE  
FEATURES CAN BE USED FOR FRAUDULENT PURPOSES. Please consult your supplier  
to ensure any necessary security measures are enabled.  
42  
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Notes to Users  
Network Planning Information  
Step 4: Network Planning Information  
4-1. Strata CT Tone Plan.  
Table A3 below lists the characteristics of the tones and signals used in Strata CT.  
Table A3  
Tones/Signal to:  
Frequency  
Cadence  
Meaning  
Call on Hold  
Exchange Line  
DKT  
Music On Hold  
N/A  
500/640Hz  
1s On 3s Off  
1s On 3s Off  
1s On 3s Off  
1s On 3s Off  
1s On 3s Off  
I/C PSTN call Opt.1.  
I/C PSTN call Opt.2.  
I/C PSTN call Opt.3.  
I/C PSTN to Busy DKT  
I/C Int call  
Call from D/phone A  
Call from D/phone B  
Call from D/phone B  
Busy/DND Override  
modul.10Hz  
1300/1780Hz  
modul.10Hz  
860/1180Hz  
modul.10Hz  
2000Hz mod by 10Hz 0.6s On 1000Hz/0.6s 800Hz  
500Hz  
1000/800Hz  
1000/800Hz  
660/500  
0.6s On 1000Hz/0.6s On 800Hz  
0.7s On 660Hz/0.7s On 500Hz  
1s On 3s Off  
2000Hz  
2 Wire extns  
20Hz  
1s On 3s Off  
80 or 160mS  
80 or 160mS  
80 or 160mS  
0.9 ON/0.1s Off  
Ring Signal  
DTMF A  
DTMF D  
DTMF B  
MWI Signal  
Voice Mail Answer  
Voice Mail Disconnect  
Voice Mail Recall  
Message Waiting Signal  
Tie Lines  
400Hz  
0.375s On/0.375s Off  
Continuous  
0.4 On/0.2s Off/0.4s On/2s Off  
0.375s On/0.375s Off  
Extension Busy  
Dial Tone  
Ring Tone  
350/440Hz  
400/450Hz  
400HZ  
Delay Busy Tone  
DISA calls  
400Hz  
0.375s On/0.375s Off  
Continuous  
0.4 On/0.2s Off/0.4s On/2s Off  
0.375s On/0.375s Off  
Extension Busy  
Dial Tone  
Ring Tone  
350/440Hz  
4000/450Hz  
400Hz  
Delay Busy Tone  
Internal general  
350/400Hz  
400/450Hz  
400Hz  
400Hz  
400Hz  
Continuous  
Dial Tone  
Ringing Tone  
Extension Tone  
NU/Reorder Tone  
Executive override  
0.4 On/0.2s Off/0.4s On/2s Off  
0.375s On/0.375s Off  
0.375s On/0.375s Off  
1s On  
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Network Planning Information  
Notes to Users  
4-2. System Port to Port losses.  
Table A4 below lists the various typicaltransmission gains/losses when inter-connecting the  
various port types.  
Table A4  
PCOU2F/  
RCOU3F/  
RCOS3F  
Sys Port Type  
RBSU1A  
RPTU1F  
PEMU2F  
PACU2F  
RSTU3F  
to fm  
to  
fm  
to  
fm  
1.9  
0
to  
fm  
1.9  
0
to  
fm  
to  
fm  
PCOU2F/RCOU3F/RSOS3F  
RPTU1F  
3.7  
1.9  
1.9  
3.1  
3.7  
1.8  
1.8  
3.2  
1.8  
0
1.8  
0
3.1  
3.2  
-0.7 -1.5  
RBSU2A  
0
0
0
0
PEMU2F  
1.3  
1.3  
1.3  
1.3  
2.6  
2.6  
-2.0 -2.0  
PACU2F  
-0.7 -1.5 -3.4 -2.5 -3.4 -2.5 -2.0 -2.0 -6.0 -6.0  
_0.5 -1.0 -2.4 -2.8 -2.4 -2.8 -1.1 -1.5 -5.9 -6.2 -5.2 -5.2  
RSTU3F  
-Values indicate a transmission loss.  
4-3. Loudness Rating.  
The table below lists the measured loudness rating of the Toshiba proprietary terminals.  
SLR and RLR @ 0km PSTN. (All values are +/-dB)  
Table A5  
System Port Type  
PDKU2F ITS-A  
RLR  
SLR  
1dB  
6dB  
PCOU2F/RCOU3F/RSOS3F  
-5dB to -16dB  
2dB to -10dB  
RPTU1F/  
RBSU1A/  
TBSU1A  
PEMU2F  
PACU2F  
4dB  
8dB  
-2dB to -14dB  
0dB to -9dB  
44  
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Index  
conference calls 19  
A
about this book  
D
conventions iv  
related documents v  
access codes 35  
direct inward system access ( DISA) 21  
do not disturb (DND) 6  
do not disturb (DND)  
override 26  
account code calls 4  
answering 3, 4  
automatic callback (ACB) 6  
door phones 23  
E
B
emergency  
busy override 26  
call to a console 7  
override of forced account code 5  
ringdown 24  
exchange line  
access codes 35  
queuing 18  
exchange-to-exchange line calls (tandem) 19  
executive override 27  
external paging zones 37  
C
call  
hold 13  
park orbits 14  
pickup 16  
transfer with camp-on 17  
call forward 8  
external 9  
F
to voice mail 31  
calling  
flash an exchange line 2  
flash the hookswitch 2  
forced account codes 4  
internally 3  
outside 3  
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access codes 37  
H
hold 13  
hotline service 24  
T
tandem exchange line call 19  
tone/voice first signalling 29  
transfer 17  
I
integrated services digital networking (ISDN) 3  
V
L
verified account codes 5  
voice mail 31  
message retrieval 33  
voluntary account codes 5  
M
message waiting 24  
other telephones 25  
O
override 26  
busy 26  
do not disturb 26  
forced account code 5  
P
paging announcements 27  
paging group codes 36  
park and page 15  
park calls 14  
pickup calls 16  
R
repeat last number dialled 27  
ringing patterns 2  
S
speed dial 28  
46  
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