Toshiba Telephone Standard Telephone User Manual

The frequency of the sounds produced by a  
bottlenose dolphin ranges from 0.25 to 150  
the highest form of intelligent communication  
KHz. The lower frequency vocalisatio(ab  
0.25 to 50 kHz) probably function ainly  
in social communication. Social signals  
have their most energy at frequencies less  
than 40kHz. Higher frequency clicks 0 to  
150 kHz) probably are used primaily in  
echolocation. Peak frequency of typical  
standard telephone  
user guide  
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Telecoms Division  
Digital Business Telephone Systems  
Standard Telephone  
User Guide  
October 2002  
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Toshiba Information Systems UK Ltd.  
Weybridge Business Park  
Addlestone Road, Weybridge  
Surrey KT15 2UL  
Tel: 01932 825069  
Fax: 0870 2383776  
© Copyright 2002  
Toshiba Information Systems (UK) Ltd.  
Telecomns Division  
All rights reserved. No part of this manual, covered by the copyrights  
hereon, may be reproduced in any form or by any means—graphic,  
electronic, or mechanical, including recording, taping, photocopying, or  
information retrieval systems—without express written permission of the  
publisher of this material.  
Publication Information  
Toshiba Information Systems (UK) Ltd. reserves the right to change any  
of this information including, but not limited to, product characteristics  
and operating specifications, without prior notice.  
It is intended that the information contained within this manual is correct  
at the time of going to print, however all liability for errors or omissions  
is excluded.  
Strata and Stratagy are registered trademarks of Toshiba Information  
Systems (UK) Ltd.  
CTX-STD-G  
Trademarks, registered trademarks, and service marks are the property of  
their respective owners.  
Version 1, October 2002  
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Answering a Call ............................................................................................................................. 2  
Responding to a Message Waiting Indication ............................................................................ 3  
Connecting Two Outside Lines .................................................................................................. 6  
Chapter 2 Advanced Operation  
Account Code Calls ........................................................................................................................ 7  
Verified/Non-Verified Account Codes ...................................................................................... 7  
Forced Account Codes ............................................................................................................... 8  
Voluntary Account Codes (Verified/Non-Verified) ................................................................... 8  
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Paging ............................................................................................................................................ 22  
Answering a Page .....................................................................................................................22  
All Call Page ............................................................................................................................. 23  
Emergency Page .......................................................................................................................23  
Privacy ........................................................................................................................................... 23  
Redial ............................................................................................................................................ 24  
Speed Dial .....................................................................................................................................24  
Make a Call Using Speed Dial ................................................................................................. 24  
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Advanced Speed Dial Operation .............................................................................................. 25  
Voice Mail - Direct Transfer ......................................................................................................... 26  
Other Voice Mail Features ....................................................................................................... 26  
Feature Access Codes ................................................................................................................... 27  
Notes to Users  
Index  
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Contents  
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Introduction  
This guide provides operating instructions for standard analogue telephones connected to a Strata  
CTX system.  
This guide is divided as follows:  
Chapter 1 – The Basics provides descriptions and operating procedures for all of the features  
available with standard analog telephones.  
Chapter 2 – Advanced Operation explains how to use the features which are available on the  
standard telephone.  
Notes to Users  
Index  
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Conventions  
Introduction  
Conventions  
Conventions  
Description  
Elaborates specific items or references other information. Within some  
tables, general notes apply to the entire table and numbered notes apply  
to specific items.  
Note  
Important!  
Calls attention to important instructions or information.  
Represents telephone buttons.  
shows a multiple PC keyboard or phone button entry. Entries without  
spaces between them show a simultaneous entry.  
Example: Delete+Enter.  
+
Entries with spaces between them show a sequential entry.  
Example: + .  
Tilde (~)  
Means “through.” Example: 350~640 Hz frequency range.  
Grey words within the printed text denote cross-references. In the  
electronic version of this document (Strata CTX WinAdmin Application  
Software and Documentation Library CD-ROM or FYI Internet  
download), cross-references appear in blue hypertext.  
See Figure 10  
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The Basics  
1
This chapter shows you the basic operation of your standard analogue telephone.  
Notes  
A representative in your company is assigned as the CTX System Administrator for the Strata  
CTX telephone system. The CTX System Administrator is responsible for assigning telephone  
features. Be sure to check with your CTX System Administrator and make sure you know which  
features are enabled on your system.  
The feature access codes, such as  
on page 3, can change if they are reprogrammed. Again,  
check with your CTX System Administrator regarding codes.  
Ringing Patterns  
Trunk-to-station call – One second On, three seconds Off.  
Station-to-station call – 0.4 seconds On, 0.2 seconds Off, 0.4 seconds On, three seconds Off.  
Note Under special circumstances, Trunk-to-station calls may be programmed to emulate outside  
facilities. Consult your CTX System Administrator.  
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Recall  
The Basics  
Recall  
The term “flash/recall” is used in a number of feature instructions. Since many standard telephones  
have a  
a
button, this guide assumes that you have one. If your standard telephone does not have  
button, perform the following to “Flash the hookswitch.”  
To manually flash the hookswitch, while on a call, press the hookswitch down about 1/2 second,  
then release it.  
You should hear dial tone after doing this.  
Recall on Outside Lines  
Some outside line features, such as conferencing or behind PBX operation require “recall on the  
outside line,” to dial the PBX feature access code or extension numbers.  
To recall an outside line  
1. Press  
. After you press  
, you hear dial tone. This recalls theToshiba system only.  
2. Press  
. You hear the PBX dial tone.You can now dial a PBX feature access code or extension  
number.  
Making a Call  
Lift the handset, then dial the number.  
A line may be automatically selected or you can manually choose a line. Dial tone plays through the  
handset. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset.  
Answering a Call  
Pick up the handset.  
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The Basics  
Message Waiting  
Message Waiting  
A message light and/or interrupted dial tone indicates a message for your phone.  
An extension can receive up to four simultaneous Message Waiting indications. One message is  
reserved for the Message Center.  
Responding to a Message Waiting Indication  
1. Lift the handset, then press  
indication.  
. Your phone rings the extension or voice mail device that sent the  
2. After answering the message(s), place the handset back on-hook.  
3. If the Msg indication remains On, you have more messages; repeat Steps 1~3 above to retrieve them.  
Voice mail devices turn Off the indications after a short delay, after you checked all messages.  
4. To manually turn off your Msg light, lift the handset, then press  
received.  
. Do this step for each message  
Turning On/Off Message Waiting LED on Another Extension  
If you call an extension and it is busy or there is no answer, you can light that extension’s Message  
Waiting LED and enable that extension to call you back.  
1. Dial an internal extension. You hear busy tone or there’s no answer.  
2. Press . The Msg LED flashes red on the called phone.  
3. Hang up. The Msg LED on the called telephone flashes until the called party presses the flashing  
button - which calls you back.  
4. To turn Off a Message LED that you have turned on for another extension, press  
extension number that has the message light set. Hang up to release your telephone.  
plus the  
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Call Transfer  
The Basics  
Call Transfer  
1. While on a call, press  
. You hear internal dial tone.  
2. Dial the extension where the call will be transferred. You can remain on the line and announce the call  
or immediately “blind transfer” the call.  
During call transfer, you can connect all three parties by pressing  
.
If you get voice mail, you can leave a message or hang up and let the transferred caller leave  
a message.  
If you hear a long single tone, then announce the call over the called phone’s speaker.  
3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang  
up and the transferred trunk or station will be camped on to the busy destination.  
To transfer a call directly to Voice Mail (VM)  
1. While on a call, press  
2. Enter  
.
.
3. Enter the VM mailbox number (usually the same as the extension number).  
4. Hang up (the caller is connected to the VM mailbox) or, you can press  
party.  
to return to the calling  
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The Basics  
Conference Calls  
Conference Calls  
You can conference together up to eight parties (including your own) - with up to six parties being  
external network lines. The actual number of conference parties with acceptable volume levels  
depends on the local and far end telephone line conditions.  
The person who initiates the conference call is the Master. If, after the conference is established, the  
Master exits the conference, and the first station to have been added to the conference becomes the  
Master.  
To conference calls  
1. While on a call, press  
. You hear dial tone.  
2. Call another station or outside line.  
3. When the called party answers, press  
again to return to the original connection.  
. If you receive a busy tone or no answer, press  
4. All parties are conferenced.  
5. Repeat the above steps to add lines to the conference. Keep in mind the maximum number of allowed  
conference parties.  
Note When the “master” of the conference hangs up, control is automatically transferred to the first  
internal station added to the conference call. If no other internal stations are included in the  
conference call, the call will be disconnected.  
To transfer conference control  
1. Do Steps 1 and 2 above to add the line you wish to transfer conference control to. See previous Note.  
2. Announce the call and hang up to transfer the call. This station now becomes the conference “master”  
with the ability to add or delete parties.  
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Conference Calls  
The Basics  
Adding Voice Mail to a Conference  
The Conference Master can add voice mail to a conference. This feature enables participants in a  
conference to listen to or leave a voice mail message during one phone call.  
To addVoice Mail to a conference call (performed by Conference Master)  
1. Press  
to place the current call on Consultation Hold.  
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds  
the voice mailbox to the conference.  
3. Press  
pressing  
to reconnect to the original party. (You can continue to add conference members by  
and dialling another extension.)  
Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the  
Master can control the VM with touchtones.  
Connecting Two Outside Lines  
1. While talking on an outside call, press  
2. Dial an outside line access code and outside phone number.  
3. After the party answers, press  
. You hear dial tone.  
.
If you receive a busy tone or if the station does not answer, press  
connection.  
to return to the original  
4. Hang-up. The two outside lines remain connected.  
Note See the Call Pickup section to pick up a call on hold from another extension.  
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Advanced Operation  
2
This chapter gives you instructions on using your telephone’s advanced functions.  
Account Code Calls  
Account Codes (Forced orVoluntary) can be used for a variety of reasons including billing, tracking,  
and line restriction applications. Account Codes are assigned in the system as a fixed length (default is  
six digits) and are recorded by the system, along with the details of the calls, which can be printed on  
a Station Message Detail Recording (SMDR) report.  
Verified/Non-Verified Account Codes  
If programmed for Verified Account Codes, the system checks the account code you entered against a  
list created by the CTX System Administrator. The code you enter must be on the list for the call to  
proceed. Non-verified account codes must be of a uniform length specified by the CTX System  
Administrator.  
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Account Code Calls  
Advanced Operation  
Forced Account Codes  
Some applications require you to enter an Account Code. These Forced Account Codes may be  
verified or non-verified, depending upon the application, but in either case, the caller must enter a  
code before proceeding.  
To dial using Forced Account Codes  
1. Place a call in the normal method.  
If the call requires an Account Code, a burst of tone (SuccessTone) is heard after dialling the  
telephone number alerting you to enter the Account Code.  
2. Enter the account number.  
When the number of digits designated for account codes is entered, the number is then checked  
against the verified list, if chosen, and the call will continue as normal. If the number of digits entered  
for the account code is not reached or the verified code does not match, then re-order tone is heard and  
the call is rejected.  
You can bypass Forced Account Code requirements with three emergency numbers, including 999.  
See your CTX System Administrator for these numbers:  
1) 999  
2)  
_______ 3)  
_______  
Voluntary Account Codes (Verified/Non-Verified)  
Voluntary Account Codes are optional. They can be entered during a call and are used for tracking  
selected calls using SMDR call detail recording option.  
If the system is set for Verified Account Codes, station users must enter a specific code when entering  
the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not  
affect the call.  
To enter a Voluntary Account Code  
Note It’s a good idea to warn the other party that you will be disconnected momentarily when you  
enter the access code. Once the code is entered, you are reconnected.  
1. After accessing an outside line, press  
hear each other. You hear feature dial tone.  
. Your call is interrupted; you and the other party cannot  
2. Dial  
+ the account code. After the account code is entered, the connection is restored.  
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Advanced Operation  
Automatic Busy Redial  
Automatic Busy Redial  
After reaching a busy outside number, you can activate Automatic Busy Redial so that the system  
automatically redials the number at regular intervals. The system repeats the redial until the  
destination is no longer busy. This feature may not be on some phones on your system. Automatic  
Busy Redial is not attempted while your station is busy, but continues to time-out.  
To activate Automatic Busy Redial  
1. When you reach a busy number, press  
+
. You hear busy tone.  
2. Hang up. The system redials, up to 5 to 20 times, every 30 to 180 seconds (depending on system  
programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and  
it is available.  
3. Lift the handset and wait for the party to answer. If you do not pick up the handset within recall  
timeout (5 to 60 seconds) after a connection is made, you hear a muted ring for another 30 seconds,  
then the call disconnects.  
To cancel Automatic Busy Redial  
Lift the handset and press  
.
Automatic Callback  
When you reach a busy station, you can set Automatic Callback to have the system monitor the busy  
extension and notify you when it becomes idle.  
Automatic Callback can also place you in queue for an available outside line, if you reach a line group  
in which all lines are busy. When a station or line becomes available, the system rings your telephone.  
Then when you answer, it automatically rings the intended destination. The amount of time the  
system will wait for an idle destination is set in system programming.  
To set Automatic Callback  
1. If you hear busy tone after dialling an outside line access code or a station number, press . Busy tone  
stops, followed by success tone, then busy tone resumes  
.
2. Hang up.You can make other calls while waiting.  
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Call Forward  
Advanced Operation  
3. When the called station or outside line becomes idle, your telephone rings.  
4. Answer within about three rings (5 to 180 secs., set in programming) to prevent the callback from  
being cancelled. After you answer, you hear success tone.  
If you hear a busy tone after answering a callback, the called party is already on another call or the  
line has already been seized or has received an incoming call. Your request is not cancelled. You will  
be called again the next time a line becomes idle.  
If you were attempting to make an outside call, the telephone number is automatically dialled,  
including the account code or override codes that were used.  
To cancel ACB  
Lift the handset and press  
.
Call Forward  
System  
System Call Forward (which is set in Programming) automatically directs calls to a predefined  
location, such as Voice Mail. See your CTX System Administrator to determine which type of Call  
Forward you have, as well as the Call Forward location.  
Station  
Station Call Forward assigns Call Forward destinations for each extension on your phone. Each  
extension can be independently set for a different Call Forward feature. You can set a flexible button  
to perform any Call Forward function - see “Call Forward Procedure” on page 12 for more details.  
Call Forward must be set prior to receiving the call.  
The following calls to your station can be forwarded:  
Internal calls  
Auto Attendant calls  
Outside lines that ring only your station  
Transferred internal or incoming line calls  
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Advanced Operation  
Call Forward  
Call Forward Categories  
Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.  
Call Forward - Incoming Line – Forward incoming line calls only.  
Call Forward Any Call - Set for Another Station– Enables you to forward all calls for another  
telephone within your telephone system.  
Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of  
incoming line calls for another telephone within your telephone system.  
Call Forward System – Forwards the calls to the destination preset for the entire telephone  
system, commonly voice mail.  
Call Forward - External Location – Forwards incoming line calls that ring directly to your  
extension to a destination outside the system.  
You can change your forwarding destination from outside the system using the DISA feature. See  
your CTX System Administrator for DISA telephone numbers and security code access.  
Call Forward Settings  
Call Forward All Calls – Forwards all calls immediately.  
Call Forward Busy/Do Not Disturb – Forwards calls immediately when your extension is busy  
or in Do Not Disturb (DND) mode.  
Call Forward - No Answer – Forwards all calls to your station whenever you do not answer the  
call within a designated time (set by you when you enable the feature).  
Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your station whenever  
you are busy, in the DND mode, or after ringing and you do not answer the call within a  
designated time (set by you when you enable the feature).  
Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call  
Forward has a different code for cancelling.  
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Call Forward  
Advanced Operation  
Call Forward Procedures  
The following table contains Call Forward Button sequences.You can do a Call Forward function by  
one, entering the button sequence as described, or two, programming a flexible button to perform the  
sequence. See “Call Forward Procedure” on page 12 for instructions on programming a flexible  
button.  
Some Call Forward features require a Pass Code entry. Use the following procedure to change your  
Pass Code.  
To change your Pass Code  
Lift the handset, press  
digits) + .  
+ ext. no. + old Pass Code (1~15 digits) + + new Pass Code (1~15  
To use the Call Forward button sequence  
Follow the instructions in the following table, shown under “Button Sequence.” Some features  
require additional input, such as:  
Destination – If the destination is an outside number, press after entering the destination.  
The CTX accepts destination numbers of up to 32 digits.  
Timer – This is a two digit entry representing how long (8 to 60 seconds) your telephone  
should ring before forwarding the call. If you enter one digit, you must press after entering  
the single digit.  
Pass Code – A four-digit code established by system programming to prevent unauthorised  
changes. The code applies to the station to be forwarded; not to the station entering the code.  
Note In the following table, (Tone) means that a confirmation tone will play at that point in the  
sequence.  
Table 1  
Call Forward Procedure  
Feature  
Call Forward Any Call (Internal and Incoming Line)  
Button Sequence  
All Calls  
Busy  
No Answer  
Busy No Answer  
Cancel  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Lift handset, press  
(Tone) + Destination No. + (Tone)  
(Tone) + Dest. No. + (Tone)  
(Tone) + Dest. No. + (Tone) + Timer +  
+ Dest. No. + + Timer +  
(Tone)  
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Advanced Operation  
Call Forward  
Table 1  
Call Forward Procedure (continued)  
Feature  
Button Sequence  
Call Forward - Incoming Line Calls  
All Calls  
Busy  
No Answer  
Busy No Answer  
Cancel  
Lift handset, press  
(Tone) + Dest. No. + (Tone)  
(Tone) + Dest. No. + (Tone)  
+ Dest. No. (Tone) + Timer + (Tone) +  
+ Dest. No. (Tone) + Timer + (Tone) +  
(Tone)  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Call Forward - Any Call - Set for Another Station  
Lift handset, press  
(Tone) + ext. no. + Pass Code (Tone) + + Dest. No.  
(Tone) + ext. no. + Pass Code (Tone) + + Dest. No.  
(Tone) + ext. no. + Pass Code (Tone) + + Dest. No.  
All Calls  
+
(Tone)  
Lift handset, press  
(Tone)  
Lift handset, press  
(Tone) + + Timer + (Tone)  
Lift handset, press + ext. no. + Pass Code + (Tone) + Dest. No. (Tone)  
+ Timer + (Tone)  
Lift handset, press  
Busy  
+
No Answer  
Busy No Answer  
Cancel  
+
(Tone) + ext. no. + Pass Code + (Tone)  
Call Forward - Incoming Line Call - Set for Another Station  
Lift handset, press  
(Tone) +  
Lift handset, press  
(Tone) +  
Lift handset, press  
(Tone) + + Timer +  
Lift handset, press  
(Tone) + + Timer +  
Lift handset, press  
Lift handset, press  
new Pass Code (Tone) +  
(Tone) + ext. no. + Pass Code + (Tone) + Dest. No.  
All Calls  
Busy  
(Tone) + ext. no. + Pass Code + (Tone) + Dest. No.  
(Tone) + ext. no. + Pass Code + (Tone) + Dest. No.  
(Tone) + ext. no. + Pass Code + (Tone) + Dest. No.  
No Answer  
Busy No Answer  
Cancel  
(Tone) + ext. no. + Pass Code + (Tone)  
(Tone) + ext. no. (Tone) + old Pass Code + (Tone) +  
Change Pass Code  
Call Forward - System  
Activate  
(Tone)  
(Tone)  
Cancel  
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Call Park Orbits  
Advanced Operation  
Call Park Orbits  
The Call Park feature enables you to hold a call temporarily in a location other than your telephone.  
These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by  
specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid  
extension number within the system.  
Once you have parked a call in an orbit, you can:  
Hang up and retrieve the parked call at a later time  
Originate another call  
Access a voice paging device to announce the parked call for pickup from another station  
If you park a call and it is not retrieved, it will recall to the parking station and one of the following  
occurs:  
If your station is idle when the system Call Park recall timer expires, the parked call automatically  
recalls to your station.  
If your station is busy, the parked call camps on.  
To park a call  
1. While on a call, press  
+
.
2. Specify the Park Orbit by doing one of the following:  
Enter a valid extension.  
Press and the system automatically selects your extension as the orbit.  
If the analog hold feature is set in programming, the line LED will flash on other telephones,  
which enables the call to be picked up from another telephone.  
3. Hang up. If the parked call is not retrieved within a specified time, the call rings back to your phone.  
To retrieve a parked call  
1. Lift the handset, press  
.
2. Enter the Orbit Number where the call is parked or to enter the extension from which you are  
calling.  
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Advanced Operation  
Call Pickup  
Call Pickup  
You can pick up a call that is ringing another station’s extension, a call placed on hold at another  
station and other types of calls.  
Group Pickup  
Stations can be assigned in system programming to Pickup Groups. As many as 32 groups can be  
created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing  
stations that are in your group or in other groups. This feature does not pick up held calls. You may  
belong to more than one group. See your CTX System Administrator for group assignments.  
Page/Internal Call Pickup  
This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types  
of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order  
of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively.  
To perform Call Pickup  
1. Lift the handset.  
2. Enter a code from the following table.  
Table 2  
Call Pickup Feature Codes  
For Incoming Calls  
Dialling  
Description  
Group  
Picks up a call ringing to a member of your group.  
+ Primary  
Ext. No.  
Picks up a call ringing on any line appearance of the telephone  
specified by its Primary extension number.  
Direct Extension  
Picks up a call ringing to the specified extension number only.  
Other lines ringing on the same phone are unaffected.  
Directory Number  
Any External Call  
+ Ext. No.  
Picks up any incoming outside line call.  
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Call Waiting  
Advanced Operation  
Table 2  
Call Pickup Feature Codes (continued)  
For Calls On Hold:  
Dialling  
Description  
Picks up a call held on the telephone from which it is dialled.  
+ Primary Retrieves a call held on the telephone specified extension  
Local Retrieve  
Remote Retrieve  
Ext. No.  
number.  
Picks up a call held on the specified outside line regardless of the  
telephone placing the call on hold. Must enter three digits  
(e.g., 007).  
Outside Line  
Retrieve  
+ Outside  
Line No. (1~128)  
Directed Extension  
Retrieve  
Picks up a call held on the specified extension number, regardless  
of the instrument(s) on which it appears.  
+ Ext. No.  
Notes  
The Primary extension number is the directory number by which the phone set is defined. Other,  
non-primary extension numbers may also appear on the phone. By convention, the Primary  
extension number is assigned to the first button on a multi-button telephone.  
If more than one call is on hold, the call on the telephone’s lowest button number is picked up.  
Ringing calls are picked up over held calls as a priority.  
Call Waiting  
You can answer a call that is transferred to your station, even when your station is busy. When another  
call is camped onto your station, you hear two Camp-on tone beeps.  
If a call is sent to your station when busy, and your station does not have an extension button available  
to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or  
transfer the existing call to answer the waiting call.  
To answer a waiting call by disconnecting or transferring the current call  
Hang up or transfer the existing call; the camped-on call rings your station.  
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Advanced Operation  
Direct Inward System Access  
Direct Inward System Access  
Outside callers with touch tone phones can call in to lines programmed for Direct Inward System  
Access (DISA) and dial an extension or outgoing line without going through an attendant or operator.  
See your CTX System Administrator for more details.  
1. From outside the system, dial the public telephone number assigned to DISA. The call is answered  
and you hear CTX dial tone. If you do not dial within 10 seconds, the line disconnects.  
2. When you hear dial tone, dial an extension or an outside line.  
3. If you dial an outside destination, you may need to enter a security code provided to you by the CTX  
System Administrator. When you hear the tone, enter the security code. If accepted, the call proceeds.  
4. If you receive busy tone and you want to dial another number while the station is still ringing, press  
and repeat Step 2.  
Do Not Disturb  
If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring  
your station and Off-hook Call Announce calls are denied.You can continue to make calls while in  
the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial  
tone followed by continuous dial tone.You can start dialling at any time during either tone.  
If you put your Primary extension into DND mode, all calls to that telephone are rejected. If your  
extension is set for Call Forward-Busy or Call Forward-Busy/No Answer, the call is redirected to the  
forwarding destination immediately.  
If you put an extension other than the Primary extension into DND, only calls to that extension on  
your phone will be blocked. Appearances of that extension on other telephones continue to ring.  
To activate DND  
Press  
(hear Success Tone). When making calls, dial tone is stuttered while DND is active.  
(hear Success Tone). DND mode is de-activated.  
To deactivate DND  
Press  
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Door Lock(s)  
Advanced Operation  
Setting DND for Another Extension  
To activate DND for another extension  
Enter  
(hear Entry Tone) + the Primary extension of the remote extension + the pass code  
+
(hear Success Tone). This sets DND as if activated by the Primary extension on the target  
telephone.  
To deactivate DND for another extension  
Enter  
(hear Entry Tone) + the Primary extension of the remote extension + the pass code  
+
(hear Success Tone). This removes DND from the target telephone.  
To change your DND Pass Code  
Enter  
(hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + (hear Entry Tone)  
+ new pass code + (hear Success Tone).  
Door Lock(s)  
To unlock a door  
Press  
+ the Door Lock Number (see table).  
The door unlocks for 3~30 seconds (set in system programming).  
DoorLock  
No.  
DoorLock  
No.  
Location  
Location  
0
1
2
3
4
5
6
7
8
9
10  
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Advanced Operation  
Door Phone(s)  
Door Phone(s)  
Door phones can be used to call telephones selected in system programming. When a door phone  
calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also  
call a door phone and monitor the surrounding area.  
The number of possible door phones varies by Strata CTX system, with up to 24 as the maximum for  
larger systems. Check with your CTX WinAdmin programmer to find out the names and locations of  
your system’s door phones and record them below.  
Door Phone  
No.  
Door Phone  
No.  
Name/Location  
Name/Location  
To answer a door phone call  
Lift the handset while the door phone is still ringing. You are connected to the door phone  
...or to pick up door phone calls ringing someone else’s phone, press extension +  
number.  
+ directory  
To call/monitor a door phone  
Press  
+ extension for the door location. A two-way talk-path exists between your telephone  
and the called door phone.You can audibly monitor the area around the door phone.  
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Emergency Ringdown  
Advanced Operation  
To call from a door phone  
1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times  
(set in system programming).  
2. When answered, speak at a normal voice level in the direction of the door phone.  
Emergency Ringdown  
If a station remains off-hook for a programmable period, it can be automatically treated as an  
Emergency Call and directed to an emergency destination. The station may have partially dialled a  
number or have dialed no digits at all. Each station is programmed with its specific emergency  
ringdown destination.  
A station number or a group pilot number can be specified as an emergency ringdown destination. In  
a private network, the station or pilot number must be in the same network node. Remote emergency  
destination and door phones are not permitted.  
Override Calls  
The available override features are:  
Busy Override  
Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is  
waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted  
rings only or continued muted rings until the call is answered. This option applies to the station  
receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone  
handset/headset and speaker.  
To use Busy Override  
After reaching a busy station, press . A muted tone is heard at the busy station, indicating that a  
call is waiting. The station number displays.  
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Advanced Operation  
Override Calls  
Do Not Disturb Override  
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode  
to indicate that a call is coming in. Your telephone may be programmed to block DND Override from  
other telephones. Your station’s LCD shows the station you have called is in the DND mode.  
OCA is possible to DND stations from stations that are programmed for DND Override.  
To use DND Override  
After reaching a station in DND mode, press . A tone signal is heard at the DND station,  
indicating a call is coming in.  
Executive Override  
Executive Override enables you to enter an established conversation. Your telephone can also be  
programmed to block Executive Override from other telephones.  
To perform Executive Override  
After reaching a busy station, press  
You enter a conference with the busy station and the party to whom he was talking. The called parties  
may hear an optional tone signal prior to your entering the conversation. If you do not have Override  
privileges, you will camp on.  
Class of Service Override  
By dialling a Class of Service Override code, a user can change a station’s set of privileges to one  
associated with the override code. When the call is terminated and another is attempted from the same  
station, the original Class of Service is applied. This allows selected users to override restrictions that  
are placed on any telephone in the system.  
To perform Class of Service Override  
1. Access an outside line.You hear dial tone.  
2. Press  
+
. Dial tone stops.  
3. Enter the Class of Service Override Code (four digits). You hear dial tone. For security reasons, the  
override codes are only available on a selected basis. See your CTX System Administrator.  
4. Dial a telephone number.  
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Paging  
Advanced Operation  
Privacy Override  
This feature enables you to enter an established call on a line you share with another telephone. Up to  
two station users can enter an existing Exchange line-to-station call (i.e., up to three stations can be  
connected to an Exchange line). You can also use this feature if the station that is already connected to  
the Exchange line is in the Privacy Release mode.  
Station users with  
can allow stations with the shared button appearance to enter  
their conversations, even if the station entering the conversation is not programmed for Privacy  
Override. (see “Privacy” on page 23.)  
Paging  
Station users can make page announcements to telephones and external speakers. Check with your  
CTX System Administrator to find out the zone numbers for various paging groups.  
To make a Page Announcement to a phones or external speakers  
1. Lift the handset, and enter a paging access code.  
2. Make your announcement, then hang up.  
To make a Group Page  
Lift the handset, press  
and enter the group number (01~16).  
Answering a Page  
To answer a Group Page, lift the handset, press  
and enter the Group number.  
and enter the Group number.  
To answer an External Group Page, lift the handset, press  
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Advanced Operation  
Privacy  
All Call Page  
You can make an All Call Page to telephones assigned to the All Call Page Group.Stations are  
assigned to the All Call Page Group” in system programming.  
To make an All Call Page  
1. Lift the handset, press  
. This pages all phones in the All Call Page Group but, depending on  
system programming, you may or may not page external speakers.  
2. Make your announcement then hang up.  
To answer an All Call Page  
Lift the handset, press  
.
Emergency Page  
An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging  
devices.  
To make an Emergency Page, lift the handset and press  
.
To make an Emergency Page to a group, lift the handset, press  
and enter the Zone number.  
Privacy  
Privacy controls the ability of more than one person to use the same extension or outside line at the  
same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines  
and outside Line Group buttons.The application of Privacy to individual telephones is controlled in  
system programming.  
By default, the system is private. If you are in a conversation, another telephone with an appearance of  
the line on which you are talking cannot intrude unless that telephone has been programmed for  
Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all  
users are provided with Privacy Release in Class of Service, the system will function as non-private.  
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Redial  
Advanced Operation  
Redial  
Use this button to redial the last number dialed from your phone.  
To redial the last number, press  
.
Speed Dial  
Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can  
include telephone numbers, authorisation codes, passwords feature activation codes and pauses.  
Speed Dial may be used to originate a call or invoked after a call is established.  
There are two types of Speed Dial.  
Station Your CTX System Administrator allocates a block of up to 100 personal speed dial  
numbers in increments of 10 per phone. You can create and change these numbers from your own  
phone. You have exclusive use of them.  
System – All telephones in your system can share a list of up to 800 System Speed Dial numbers  
under the exclusive control of the CTX System Administrator. In some cases, System Speed Dial  
will allow you to reach numbers that you would not be allowed to dial directly from your  
telephone.  
Make a Call Using Speed Dial  
1. To begin a Speed Dial Call, press  
.
2. Then, dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers  
100~199. System Speed Dial numbers occupy numbers 200~999.  
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Advanced Operation  
Speed Dial  
Store a Station Speed Dial Number  
To store a Station Speed Dial Number using an Access Code  
1. Dial  
. You hear Entry Tone.  
2. Dial the Station Speed Dial number (100~199). You hear Entry Tone.  
Note Selected telephones may have the ability to change System Speed Dial numbers. Follow this  
procedure, but specify a System Speed Dial number (200~999) instead.  
3. Enter the destination digits, then press . You hear Success Tone.  
4. Release the phone. To enter another number, repeat the process, starting with Ste p1.  
CTX System Administration  
The third method of storing station Speed Dial numbers is via your CTX System Administrator, who  
can establish your Station Speed Dial number through administrative software and associate a name  
with it.  
Advanced Speed Dial Operation  
Special Characters  
Speed Dial Numbers may include ~ , , and Pause. When using the Access Code input method  
(see above) it is also necessary to use to indicate you have finished entering the destination number.  
This creates 14 functions to be input from the 12 buttons on the dial pad.  
Long Speed Dial Numbers  
Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 digits. If you  
exceed 32 digits, the excess are stored in the next higher area and consume the next sequential Speed  
Dial Number.  
You can dial the entire string by entering the original Speed Dial Number and all digits will be sent,  
including those in excess of 32. If that were Speed Dial Number 100, Number 101 would no longer be  
available. You are not prevented from storing a new Number 101 but, if you do, Number 100 will be  
shortened to 32 digits.  
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Voice Mail - Direct Transfer  
Advanced Operation  
When is used as an escape character, it consumes one Speed Dial digit. Entering  
seven-second pause would consume two of 32 characters.  
to insert a  
“ ” functions as an escape key indicating that the number immediately following represents  
something exceptional. The numbers are defined in Table 3.  
Table 3  
Dial String Characters  
Entry  
Meaning  
0~9  
End of Speed Dial Number when entering via access code (  
Escape  
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter  
additional pause escape sequences. For example, to insert a 17 second pause,  
enter  
. The display of a pause in the Speed Dial Number shows a “P” without  
specifying the duration. In this example, you would see PP.”  
Voice Mail - Direct Transfer  
The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that  
person’s telephone.  
To transfer a call directly to Voice Mail (VM)  
. You hear feature dial tone.  
2. Enter . You hear entry tone.  
3. Enter the VM mailbox number (usually the same as the extension number), then press . The call  
transfers immediately and your extension becomes idle.  
Other Voice Mail Features  
Another voice mail feature lets you to include a voice mailbox in a conference call. See “Adding  
Voice Mail to a Conference” on page 6. For instructions on the Stratagy ES Voice Mail features, refer  
to the Stratagy ES Voice Processing User Guide.  
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Advanced Operation  
Feature Access Codes  
Feature Access Codes  
Enter the sequence shown in Table 4 for the particular feature that you want to use.  
Table 4  
Feature Access Codes  
Feature  
Feature Access Code Sequences  
Account Code  
+
+ Account code digits  
Attendant Console  
Automatic Busy Redial - On  
Automatic Busy Redial - Off  
Automatic Callback Cancel  
Background Music  
Telephone Speaker On  
Telephone Speaker Off  
External Speaker On  
External Speaker Off  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Lift handset, press  
+ source number +  
+ source number +  
Call Forward - Any Calls (Internal and External)  
All Call  
Busy  
Lift handset, press  
Lift handset, press  
Lift handset, press  
(Tone) + Dest. No + (Tone)  
(Tone) + Dest. No + (Tone)  
(Tone) + Dest. No. + (Tone) + Timer +  
No Answer  
Busy No Answer  
Cancel  
Lift handset, press  
Lift handset, press  
+ Dest. No. + + Timer +  
(Tone)  
Call Forward - Incoming Line Calls  
All Call  
Busy  
No Answer  
Busy No Answer  
Cancel  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Lift handset, press  
+ Dest. No.  
+ Dest. No.  
+ Dest. No. + Timer +  
+ Dest. No. + Timer +  
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Feature Access Codes  
Advanced Operation  
Table 4  
Feature Access Codes (continued)  
Feature  
Feature Access Code Sequences  
Call Forward Any Call - Set for Another Station  
Lift handset, press  
+
Lift handset, press  
+
Lift handset, press  
+ ext. no. + Pass Code + + Dest. No.  
+ ext. no. + Pass Code + + Dest. No.  
+ ext. no. + Pass Code + + Dest. No.  
+ ext. no. + Pass Code + + Dest. No.  
+ ext. no. + Pass Code +  
All Call  
Busy  
No Answer  
Busy No Answer  
+
+ Timer +  
Lift handset, press  
+ Timer +  
Lift handset, press  
Call Forward - Incoming Line Call - Set for Another Station  
+
Cancel  
Lift handset, press  
+
Lift handset, press  
+
Lift handset, press  
+ ext. no. + Pass Code + + Dest. No.  
+ ext. no. + Pass Code + + Dest. No.  
+ Dest. No. + + ext. no. + Pass Code  
All Calls  
Busy  
No Answer  
+
+ Dest. No. + + Timer +  
Lift handset, press  
+ Dest. No. + + ext. no. + Pass Code  
Busy No Answer  
Cancel  
+
+ Dest. No. + + Timer +  
Lift handset, press  
Lift handset, press  
Pass Code +  
+ ext. no. + Pass Code +  
+ ext. no. + old Pass Code + + new  
Change Pass Code  
Call Forward - System  
Activate  
Cancel  
Call Park  
Activate  
+ Orbit Number  
Retrieve  
System Orbits  
Lift handset, press  
~
+ Orbit Number  
Call Pickup  
Incoming - Group Pickup  
Incoming - Directed Station Pickup  
Incoming - Directed Extension Pickup  
On hold - Local Retrieve  
On hold - Remote Retrieve  
On hold - Outside line Retrieve  
On hold - Directed Extension Retrieve  
Incoming - Any External Call  
Conferencing - Three Way  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Lift handset, press  
Lift handset, press  
+ Ext. Number to be picked up  
+ Ext. Number  
+ Remote Ext. No.  
+ Line on hold  
+ Ext. No. on hold  
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Advanced Operation  
Feature Access Codes  
Table 4  
Feature Access Codes (continued)  
Feature  
Feature Access Code Sequences  
+ old Security Code (1~15 digits) + + new Security Code  
(1~15 digits) +  
Do Not Disturb  
DISA Secruity Code - Change  
Local - On  
Local - Off  
Remote - On  
+ ext. no. + Pass Code Number +  
Remote - Off  
+ ext. no. + Pass Code Number +  
+ Door Lock Number  
+ Door Phone No.  
Door Lock Control  
Door Phone Calling  
Emergency Call  
LCR (Outgoing Call)  
Message Waiting (MW)  
Release a received MW  
Retrieve a received MW  
Activate MW at another Station without  
Ringing  
+ Ext. no.  
Cancel MW at another Station without  
Ringing  
+ Ext. no.  
Private Network Access Code  
Night Ring Answer  
Override  
+ Private Network No.  
Busy, Do Not Disturb  
Executive  
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Feature Access Codes  
Advanced Operation  
Table 4  
Paging  
Feature Access Codes (continued)  
Feature  
Feature Access Code Sequences  
Page All Groups  
Page Individual Groups  
+ Group Number  
Emergency Page - Individual Group  
Emergency Page - All Groups  
Answer Page - All Groups  
+ Group Number  
Answer for External Group Page  
+ Zone Number  
Recall - Short  
Recall - Long  
Repeat Last Number Dialled  
Speed Dial Register  
Station (00~99)  
+ Index Number (00~99)  
+ Index Number (000~099)  
+ Index Number (100~199)  
+ Index Number (200~299)  
+ Index Number (300~399)  
+ Index Number (400~499)  
+ Index Number (500~599)  
+ Index Number (600~699)  
+ Index Number (700~799)  
System  
Start Application  
Substitution of Dial “ ”  
Substitution of Dial “ ”  
Travelling Class Override  
Enter Code  
Change Code  
+ Index Number + old Code + + new Code +  
Voice Mail (VM)  
+ Ext. Number  
Direct Transfer to Voice Mail  
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Notes to Users  
Step 1: Safety Approval  
Toshiba Information System (U.K.) Ltd declare that the Strata CTX complies with the EEC’s LVD  
directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with  
EN60950:2000.  
The notes listed below form part of the products compliance with the aforementioned European  
Norm.  
IMPORTANT SAFETY NOTES  
1-1. Both systems must have an earth connection and must be hardwired to a main distribution point.  
The main cabinet must be earthed.  
1-2. Table A-1 below identifies and classifies the ports available on the system:  
Table A-1  
Type of Circuit  
(EN60950  
Port Location  
Port Description  
Classification)  
Power Supply  
BPSU672F  
APSU112F  
SELV  
For connection of external 24 volt batteries.  
Processor Boards:  
A C T U 1 F, B E C U 1 F,  
BBCU1F  
For connection of external Music-on-Hold source and  
Ethernet LAN connection  
SELV  
SELV  
SELV  
AETS1A  
Ethernet I/F for CTX100 only  
PDKU2A/BDKU/  
BDKS/ADKU  
For connection ofToshiba proprietary terminals.  
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Safety Approval  
Notes to Users  
Table A-1(continued)  
Type of Circuit  
(EN60950  
Port Location  
Port Description  
Classification)  
For connection ofVoice Mail and Call Logging Equipment.  
RS232 ports.  
SELV  
BSIS1A  
TNV3  
TNV3  
RSTU1F  
For connection of approved 2 wire devices.  
For connection of approved 2 wire devices.  
RSTU3F/ASTU1F  
PCOU2F/PCOUS2F  
RCOU/RCOS/  
RCOUS  
For connection to PTO provided Loop Calling Unguarded  
Clear exchange lines.  
TNV3  
2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection to euro-  
ISDN services.  
TNV1  
TNV1  
TNV1  
TNV1  
TNV2  
TNV2  
SELV  
RBSU2A  
2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection to euro-  
ISDN services.  
RBSU1A  
2 Cct ISDN2, Basic Rate I/F. For connection to euro-ISDN  
services.  
RBSS1A & RBSS2A  
RPTU1F/RPTU2F  
PACU2F/PACU3F  
PEMU2F/REMU  
BIOU1A  
1ccts ISDN30, (TBR4), primary rate I/F. For connection to  
euro-ISDN services.  
4Cct AC15 Private Circuit I/F, (TBR17). For connection to  
PTO Private Circuit services.  
4Cct AC15 Private Circuit I/F, (TBR17). For connection to  
PTO Private Circuit services.  
Contains various ports for connection of audio paging  
amplifiers, dry relay contacts to control external equipment.  
SELV  
SELV  
SELV  
SELV  
BVPU1A  
Stratagy DK  
RRCU1A  
BPCI1A  
Voice Over IP interface cards. House Ethernet/RS232 ports.  
Intergrated Voice Mail unit. House R232 ports.  
Optical interface board for connecting remote cabinets.  
USB port for connection of PC for CTI.  
DKT2500/DKT3000/  
DKT3500  
SELV  
Headset ports on any of the range of key telephones.  
A-2  
Strata CTX DKT2000/3000-Series Telephone October 2002  
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Notes to Users  
EU Compliance  
Any peripheral apparatus connected to the above ports must have the same EN60950 classification.  
ie.  
SELV ports must only be connected to SELV type ports.  
TNV ports must only be connected to TNV type ports.  
1-3. The Strata CTX670 system must be hardwired into a switched fused spur, (which should comply  
with the requirements of a disconnecting device as specified in the standard EN60950), the  
switch on the fused spur outlet shall be considered the AC power disconnection device. This  
spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka  
BS7671:1992. Or the latest edition of this standard.  
The Strata CTX100 system must be hardwired into a switched fused spur, (which should comply  
with the requirements of a disconnecting device as specified in the standard EN60950), the  
switch on the fused spur outlet shall be considered the AC power disconnection device. This  
spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka  
BS7671:1992. Or the latest edition of this standard  
1-4. Environmental Installation details.  
The Strata CT is designed to work within the following environmental conditions:  
Operating temperature 0oC to 40oC  
Humidity 20% to 80%  
Step 2: EU Compliance  
Toshiba Information Systems (U.K.) Ltd declare that the Strata CTX100 & CTX670 complies with  
the EEC’s EMC directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The  
product has been assessed and found to comply with the following generic standards:  
EN55022:1998-9, EN/IEC61000-3-2/1995, EN/IEC61000-3-3/1995 (Emissions)  
EN52024:1998, EN61000-4-2/1995+A1:1998, EN61000-4-3/1997+A1:1998,  
EN61000-4-4/1995+A1:2001, EN61000-4-5/1995+A1:2001, EN61000-4-6/1995+A1:2001,  
(Immunity)  
Strata CTX DKT2000/3000-Series Telephone October 2002  
A-3  
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EU Compliance  
Notes to Users  
The notes listed below form part of the products’ compliance with the aforementioned European  
Norm.  
To ensure EU compliance the system must installed in accordance with the instructions in the  
“Installation and Maintenance” manual. In order to maintain compliance any shielded cables supplied  
and/or ferrite suppression cores must be used.  
Equipment details Strata CTX100  
Base Cabinet Dimensions:  
Expansion Cabinet Dimensions:  
Height - 370mm  
Height - 370mm  
Width - 303mm  
Depth - 259mm  
Width - 230mm  
Depth - 259mm  
Weight - 8.8kg (fully equipped)  
Weight - 6.9kg (fully equipped)  
Equipment details Strata CTX670  
Base Cabinet Dimensions:  
Expansion Cabinet Dimensions:  
Height - 296mm  
Height - 254mm  
Width - 672mm  
Depth - 270mm  
Width - 672mm  
Depth - 270mm  
Weight - 14.1kg (fully equipped)  
Weight - 13.2kg (fully equipped)  
*Warning! This is a Class A product. In a domestic environment this Product may  
cause radio interference in which case the User may be required to take  
adequate measures  
A-4  
Strata CTX DKT2000/3000-Series Telephone October 2002  
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Notes to Users  
Type Approval  
Step 3: Type Approval  
Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CTX product complies  
with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal  
Equipment directive). A manufacture’s Declaration under this Directive allows connection to the  
relevant Public Network Services and the right to place the Product on the market.  
The Strata CT is classified as “Call Routing Apparatus” it is intended to be connected to the various  
Public Telecommunications Network Services for the purpose of generating and terminating “calls”.  
Table A-2 below lists the intended purposes of all the system interfaces.  
Table A-2  
Interface Type  
PCOU2F/RCOU  
RPTU1F/RPTU2F  
Network Service  
Analogue Loop Calling Unguarded Lines. PD7002  
Euro ISDN30 service. Approved to TBR 4 & TBR12.  
RBSU1A & RBSU2A Euro ISDN2 service. Approved to TBR 3.  
Analogue 4 wire Private Circuits, uses AC15 signalling.  
Approved to TBR 17.  
PACU2F/PACU3F  
PEMU2F/REMU  
Analogue 4 wire Private Circuits, uses DC5 signalling.  
Approved to TBR 17.  
Note RPTU1F does not support QSig without the correct firmware.  
The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply.  
Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/P/100020. The  
information contained in this paragraph supports Toshiba’s claim:  
The following features require the interconnection of 2 or more exchange lines.  
Multi-party conferencing  
Call Forward External*  
Translation of Un-used Extension numbers*  
DISA*  
*Warning! These features can allow an Incoming callers access to an outgoing  
exchange line. There is an engineering programming parameter which can  
disable these features. In addition the DISA feature can be “password”  
protected. USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE  
USED FOR FRAUDULENT PURPOSES. Please consult your supplier to  
ensure any necessary security measures are enabled.  
Strata CTX DKT2000/3000-Series Telephone October 2002  
A-5  
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Network Planning Information  
Notes to Users  
Step 4: Network Planning Information  
4-1. Strata CTX Tone Plan.  
Table A-3 below lists the characteristics of the tones and signals used in Strata CTX.  
Table A-3  
Tones/  
Signal to:  
Frequency  
Cadence  
N/A 0.12 ON 2s Off  
Meaning  
Call on Hold  
Exchange  
Line  
Music On Hold 1209Hz  
Internaql Hold Tone  
1. 500/640Hz  
2. 1240/1560Hz  
3. 840/1060Hz  
1s On 3s Off OR 1sOn 1s Off  
1s On 3s Off OR 1sOn 1s Off  
1s On 3s Off OR 1sOn 1s Off  
I/C PSTN call Opt.1 & 2.  
I/C PSTN call Opt.3 & 4.  
I/C PSTN call Opt.5 & 6.  
4. 860/1060Hz (T1) & 1240/  
1560Hz (T2)  
T1-0.5s ON T2-0.5s On 3s Off OR T1-0.5s I/C PSTN call Opt.7.  
ON T2-0.5s On 3s Off  
I/C PSTN call Opt.8.  
I/C PSTN to Busy DKT  
I/C Int call Opt 1  
5. 2000Hz mod by 10Hz  
5. 500Hz  
1s On 3s Off  
DKT  
6. 1300Hz  
1s On 1 S Off  
I/C Int call Opt 2  
7. 1000/800Hz  
8. 1000/800Hz  
9. 660/500  
0.6s On 1000Hz/0.6s On 800Hz  
0.6s On 1000Hz/0.6s 800Hz  
0.7s On 660Hz/0.7s On 500Hz  
1s On 3s Off  
Call from D/phone A  
Call from D/phone B  
Call from D/phone B  
Busy/DND Override  
Recall Indication  
10. 2000Hz  
11. 2000Hz 10Hz Intrpt  
1s On 1 S Off  
12. 860/1180Hz (T1) &  
1300/1780Hz (T2)  
T1-0.5s ON T2-0.5s On Repeat  
Emergency Ring down Call  
A-6  
Strata CTX DKT2000/3000-Series Telephone October 2002  
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Notes to Users  
Network Planning Information  
Table A-3(continued)  
Tones/  
Signal to:  
Frequency  
Cadence  
Meaning  
1. 20Hz  
2. 20Hz  
0.4s On 0.2s Off 0.4s On 3s Off  
1s On 3s Off  
Ringing Signal Internal  
Ringing Signal Internal  
Voice Mail Answer  
3. DTMF A  
4. DTMF D  
80 or 160mS  
80 or 160mS  
Voice Mail Disconnect  
Voice Mail Recall  
2 Wire extns 5. DTMF B  
6. MWI Signal  
7. 20Hz  
80 or 160mS  
0.9 ON/0.1s Off  
Message Waiting Signal  
Recall Ringing Signal  
External Call waiting  
1s On 1 S Off  
8. 1209Hz  
2 bursts 0.16s On twice then 3s Off  
9. 1209Hz  
2 bursts 0.5s On twice then 3s Off  
Continuous  
Internal Call waiting  
Dial Tone  
1. 350/440Hz  
2. 400(T1), 350/440Hz(T2) 4 bursts of 0.125s T2-3s On  
DND Stutter Dial Tone  
MW Stutter Dial Tone  
Ringing Back Tone  
Normal Extension Busy  
Busy-Extension in DND  
NU/Reorder Tone  
3. 350/440Hz  
4. 400/450Hz  
5. 400Hz  
5 bursts of 0.1s 3s On  
0.4s On, 0.2s Off 0.4s On 2s Off  
0.375s On/0.375s Off Repeated  
0.375s On/0.375s Off Repeated  
0.375s On/0.375s Off Repeated  
1s On  
6. 400Hz  
7. 400Hz  
Internal  
general  
8. 440Hz  
Executive override  
Entry Tone  
9. 350/440Hz  
3 bursts of 0.1s  
10. 1209Hz(T1), 500Hz(T2) T1-3 bursts of 0.25s, T2 0.25s three timess Operation rejected. In call  
11. 350/440Hz  
12. 2000Hz  
3 bursts of 0.125s  
2 bursts of 0.125s  
0.75s On  
Operation accepted In call  
Progmg Operation accepted  
Prgmg Operation rejected  
CFD stutter dial tone  
13. 2000Hz  
14. 350/440Hz  
1s On 2s Off Repeated  
Strata CTX DKT2000/3000-Series Telephone October 2002  
A-7  
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Network Planning Information  
Notes to Users  
4-2. System Port to Port losses.  
Table A-4 below lists the various “typical” transmission gains/losses when inter-connecting the  
various port types.  
Table A-4  
RCOU3R/  
PCOU2F  
RPTU1F/  
RPTU2F  
PEMU2F/  
REMU  
PACU2F/  
PACU3F  
RSTU3F  
ASTU  
System Port Type  
RBSU2A  
to  
fm  
to  
fm  
to  
fm  
to  
fm  
to  
fm  
to  
fm  
PCOU2F/RCOU  
RPTU1F/2F  
3.7  
1.9  
1.9  
3.1  
-0.7  
-0.5  
3.7  
1.8  
1.8  
3.2  
-1.5  
-1.0  
1.8  
0
1.9  
0
1.8  
0
1.9  
0
3.1  
3.2  
-0.7  
-1.5  
RBSU2A  
0
0
0
0
PEMU2F/REMU  
PACU2F/PACU3F  
RSTU3F/ASTU  
1.3  
-3.4  
-2.4  
1.3  
-2.5  
-2.8  
1.3  
-3.4  
-2.4  
1.3  
-2.5  
-2.8  
2.6  
2.6  
-2.0  
-6.0  
-5.9  
-2.0  
-6.0  
-6.2  
-2.0  
-1.1  
-2.0  
-1.5  
-5.2  
-5.2  
-Values indicate a transmission loss.  
4-3. Loudness Rating.  
The table below lists the measured loudness rating of theToshiba proprietary terminals.  
SLR and RLR @ 0km PSTN. (All values are +/-dB)  
Table A-5  
System Port Type  
PDKU2A/BDKU/BDKS ITS-A  
RLR  
SLR  
1dB  
6dB  
4dB  
8dB  
PCOU2F/RCOU3F  
-5dB to -16dB  
2dB to -10dB  
RPTU1F/RPTU2F/RBSU1A  
PEMU2F/REMU  
-2dB to -14dB  
0dB to -9dB  
PACU2F/PACU3F  
A-8  
Strata CTX DKT2000/3000-Series Telephone October 2002  
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Index  
pass code 12  
station 10  
system 10, 28  
A
about this book  
conventions vi  
call hold 6  
call park 28  
orbits 14  
access codes 27  
account code 27  
calls 7  
call pickup 15, 28  
call transfer 4  
call waiting 16  
conference  
calls 5  
hold 7  
voice mail 6  
conferencing 28  
voluntary 8  
all call page 23  
answering a call 2  
attendant console 27  
automatic  
busy redial 27  
callback 9  
callback cancel 27  
D
B
direct inward system access (see DISA)  
DISA 17  
background music (BGM) 27  
busy override 20  
do not disturb 17, 29  
override 21  
door lock 18  
C
call forward  
access codes 27  
any call 11  
control 29  
door phone 19  
calling 29  
definitions 11  
Strata CTX Standard Telephone User Guide October 2002  
IN-1  
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travelling class 30  
E
emergency  
P
call 29  
page 23  
paging 15, 22  
pass code 12  
pick up group calls 15  
privacy 23  
emergency ringdown 20  
exchange line queuing 17  
executive override 21  
override 22  
private network access 29  
F
feature access codes 27  
forced account codes (verified/non-verified) 7, 8  
R
recall 2  
G
recall an outside line 2  
repeat last number dialled 30  
ringing patterns 1  
group pickup 15  
H
hold 6  
S
speed dial 24  
M
access codes 30  
start application 30  
message waiting 29  
message waiting light  
T
transfer 4  
N
travelling class override 30  
two (tandem) outside line connection 6  
night ring answer 29  
O
V
override 20  
access codes 29  
busy 20  
voice mail  
access codes 30  
conference 6  
direct transfer 26  
do not disturb 21  
executive 21  
privacy 22  
voluntary account codes (verified/non-verified) 8  
IN-2  
Strata CTX Standard Telephone User Guide October 2002  
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