Toshiba Telephone GVMU LVMU User Manual

Strata GVMU/LVMU User Guide  
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© Copyright 2006  
Publication Information  
Toshiba Information Systems (UK) Ltd.  
Business Communications Division  
Toshiba Information Systems (UK) Ltd. reserves the right to  
change any of this information including, but not limited to,  
product characteristics and operating specifications, without All rights reserved. No part of this manual, covered by the  
prior notice.  
copyrights hereon, may be reproduced in any form or by any  
means—graphic, electronic, or mechanical, including  
recording, taping, photocopying, or information retrieval  
systems—without express written permission of the  
publisher of this material.  
It is intended that the information contained within this  
manual is correct at the time of going to print, however all  
liability for errors or omissions is excluded.  
Version 1, July 2006  
Strata and Stratagy are registered trademarks of the Toshiba  
Corporation in Japan and other countries.  
Trademarks, registered trademarks, and service marks are  
the property of their respective owners.  
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COMPLIANCE STATEMENT  
Business products that can be clearly distinguished from consumer products.  
Following information is only for EU-member states:  
The use of the symbol indicates that this product may not be  
treated as household waste. By ensuring this product is  
disposed of correctly, you will help prevent potential negative  
consequences for the environment and human health, which  
could otherwise be caused by inappropriate waste handling  
of this product.  
For more detailed information about the take-back and recycling of this product,  
please contact your supplier where you purchased the product.  
Toshiba Business Communications Division  
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License Agreement  
Toshiba Information Systems (UK) Limited acting through its Business Communications Division ("TIU") - License Agreement. IMPORTANT: This  
License Agreement ("Agreement") is a legal agreement between the customer ("You") and TIU in respect of any switches, processors or other  
telecommunication products made available by TIU from time to time each of which is a "Product" for the purposes of this Agreement. Carefully read  
this Agreement. Use of any software or any related information (collectively, "Software") installed on or shipped with a Product or otherwise made  
available to you by TIU in whatever form or media, will constitute your acceptance of the terms of this Agreement, unless separate terms are provided  
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1.License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TIU hereby grants You a personal, non-transferable and  
non-exclusive right to use the copy of the Software provided under this Agreement. You agree You will not copy the Software except as necessary to  
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seek injunctive relief, without notice, against You or any other person in possession of the Software. You shall notify TIU immediately if You become  
aware of any unauthorized possession or use of the whole or any part of the Software by other persons. You and any other person whose possession of  
the Software violates this Agreement shall promptly surrender possession of the Software and Password to TIU, upon demand. Furthermore, you  
hereby agree not to create derivative works based on the Software.  
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and that You will not acquire any rights to the Software, except the license expressly set forth above. The Software is protected under national patent,  
copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the software in violation of the  
Agreement constitutes infringement of copyright and/or other rights.  
4.No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to  
prevent your employees and contractors from attempting to reverse compile, reverse engineer, modify, adapt, translate or disassemble the Software in  
whole or in part (except and only to the extent that such activity is expressly permitted by applicable law).  
5.Termination. Any failure to comply with the terms and conditions contained in this License or termination of TIU's arrangements with its suppliers  
will result in the automatic termination of this License without notice from TIU and the reversion of the rights granted hereunder back to TIU..  
6.Limited Warranty. TIU warrants that any media on which the Software is furnished is free from defects in material and workmanship under normal  
use for a period of ninety (90) days from the date of delivery to You. Subject to the foregoing the Software is provided "as is" without warranty of any  
kind. Further to the maximum extent permitted by applicable law, TIU and its suppliers disclaim and hereby exclude all conditions, warranties and  
other terms with regard to the Software, including, but not limited to, any conditions, warranties and other terms of non-infringement of third party  
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to price in every case whether express or implied by statute, common law, custom, collaterally or otherwise. The entire risk as to the quality and  
performance of the Software is with You. Neither TIU nor its suppliers, represent or warrant that the functions contained in the Software will meet  
your requirement or that the operation of the software will be uninterrupted or error-free. You accept that the Software was not designed and produced  
to your individual requirements and that You were responsible for its selection.  
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media containing the Software or refund of the price paid. To the maximum extent permitted by applicable law, in no event shall TIU or its suppliers  
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personal injury, business interruption, loss of business information/data) or any other pecuniary loss of any kind howsoever arising (whether in breach  
of contract, negligence or other tort, or otherwise) out of the use or inability to use the Software, even if TIU or its supplier has been advised of the  
possibility of such damages. In no event shall TIU or its suppliers be liable for any claim by a third party. TIU shall, however, accept liability for death  
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indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited.  
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Government, its agencies and/or instrumentalities is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and  
Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the Commercial Computer Software -  
Restricted Rights at 48 CFR 52.227-19, as applicable.  
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remaining provisions hereof shall not in any way be affected or impaired  
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Nothing in this clause shall limit liability for fraudulent misrepresentation.  
14.Third Party Rights. No provision of this Agreement shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999  
or otherwise.  
Toshiba Information Systems (UK) Limited.  
Business Communications Division  
Toshiba Court  
Weybridge Business Park  
Addlestone Road  
Weybridge  
Surrey  
KT15 2UL  
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Contents  
Chapter 1 – The Grand Tour  
Contents  
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Contents  
Chapter 2 – Getting Started  
Review a Greeting ............................................................................................... 50  
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Contents  
Chapter 6 – Integration Features  
CIX Integration .......................................................................................................... 68  
Index................................................................................................................................ 87  
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Contents  
Chapter 6 – Integration Features  
iv  
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Introduction  
This guide describes the voice messaging capabilities and procedures for making your  
voice mail system work for you.  
Organisation  
This guide is divided as follows:  
Chapter 1 – The Grand Tour is an overview of the voice mail system. Topics  
covered are: features to personalise your mailbox; an explanation of message  
queues, types and destinations; special delivery options; playback/recording  
controls; and available user options.  
Chapter 2 – Getting Started provides instructions on those features you need  
when accessing your voice mail for the first time, including changing your security  
code and recording your name.  
Chapter 3 – Play Messages contains step-by-step instructions on playing  
messages.  
Chapter 4 – Send Messages details how to send, forward, and reply to a message.  
Chapter 5 – Manage Mailbox provides step-by-step instructions on recording  
greetings, using destination (distribution) lists, and activating options such as Do  
Not Disturb (DND) and Call Screening.  
Chapter 6 – Integration Features outlines Call Forward, Message Waiting, Soft  
Key Control, Direct Transfer to Voice Mail and Voice Mail Conferencing features.  
Glossary defines frequently-used voice processing system features and functions.  
Index  
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Introduction  
Conventions  
Conventions  
Conventions  
Description  
Elaborates specific items or references other information. Within  
some tables, general notes apply to the entire table and numbered  
notes apply to specific items.  
Note  
Important!  
Calls attention to important instructions or information.  
Press to answer a call to the Extension Number. Each station can  
have multiple extension buttons. Incoming calls ring the extension  
button(s) from the top down. For example, station 10's extensions  
ring 10-1 first, then 10-2, 10-3, and 10-4. A station is considered  
busy when all extensions are being used.  
Extension  
Number  
Note  
The naming convention for DKT assignments within  
Toshiba is Directory Numbers. For clarity and ease of  
understanding, the terms Extension Number and Phantom  
Extension Number will be used in this document in lieu of  
PDN and PhDN.  
Arial bold  
Courier  
“Type”  
Represents telephone buttons.  
Shows a computer keyboard entry or screen display.  
Indicates entry of a string of text.  
Indicates entry of a single key. For example: Type prog then press  
Enter.  
“Press”  
Shows a multiple PC keyboard or phone button entry. Entries  
without spaces between them show a simultaneous entry. Example:  
Esc+Enter. Entries with spaces between them show a sequential  
entry. Example: # + 5.  
Plus (+)  
Tilde (~)  
Means “through.” Example: 350~640 Hz frequency range.  
Denotes the step in a one-step procedure.  
Denotes a procedure.  
³
³
vi  
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Introduction  
Related Documents/Media  
Conventions  
Description  
See Figure 10  
Cross-references appear in blue.  
Action/Response Table  
Actions you perform appear  
in this column. They can  
The immediate response to the action performed  
appears in this column. Additional notes and comments  
consist of either a single step are also included.  
or a series of numbered  
steps.  
Related Documents/Media  
Note Some documents listed here may appear in different versions on the website, or  
in print. To find the most current version, check the version/date in the  
Publication Information on the back of the document’s title page.  
Important! Read this User Guide first, then use it with the Quick Reference Guide.  
Strata CIX Installation and Maintenance Manual  
Strata LVMU/GVMU Voice Processing Quick Reference Guide  
Strata LVMU/GVMU Voice Processing Installation, Programming and  
Maintenance Maual  
For authorised users, BCD Partner Portal (http://www.telecoms.toshiba.co.uk/partner)  
contains all current Strata LVMU/GVMU Voice Processing documentation and  
enables you to view, print, and download current publications.  
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Introduction  
Related Documents/Media  
viii  
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The Grand Tour  
1
This chapter provides an overview of the system and covers the following general  
topics:  
Features to personalise your mailbox  
Message queues  
Message types  
Greetings  
Special delivery options  
Future delivery  
Message destination selections  
User options  
User prompts  
User tutorial (New User)  
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The Grand Tour  
Overview  
Overview  
Your voice mail system manages multiple voice processing functions simultaneously  
24-hours-a-day, 7-days-a-week. Your mailbox is always available for callers to leave  
private voice messages. In addition, you can update your greeting at your convenience  
or send and receive messages from any tone-dialling telephone.  
Callers control their own progress through the system. They no longer have to wait for  
a person to answer the telephone. If your extension is busy or you do not answer,  
callers can transfer to an operator, call another extension, or record a private, detailed  
message.  
A representative in your company has been assigned as the System Administrator for  
the system. The System Administrator is responsible for configuring the system and  
your mailbox to suit your company’s needs.  
The configuration affects how and which features you can access. Whenever possible,  
this guide provides information concerning feature exceptions and which features may  
be configured to work differently.  
You can access your mailbox from any tone-dialling telephone using your security  
code. After you access your voice mail, you hear the number of messages you have in  
your message queue(s), followed by a prompt from the Main Menu options (see  
Figure 1). You can then:  
Listen to your messages  
Send or forward messages  
Reply to messages  
Manage your mailbox (e.g., change your greetings, create distribution lists, etc.)  
Listen to your messages at different speeds  
In addition LVMU can provide the following features  
lets you listen to messages being left in you mailbox in real time, allowing you  
to connect the caller to your handset and take the call yourself should you wish.  
Call record can be used to record telephone conversations, either to your own  
voicemail box or any other of your choice.  
Variable speed message play back.  
Where these three features appear to in this document they refer only to LVMU and  
are not supported by GVMU.  
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The Grand Tour  
Overview  
MAIN MENU  
Exit User Mode  
HANG  
UP  
PLAY MESSAGES  
SEND MESSAGES  
MANAGE MAILBOX  
Play the next message  
Enter one of the following:  
User ID plus  
Directory plus name  
Change your Greeting  
Change your User Options  
Manage your Lists  
Save the current message  
Delete the current message  
Forward the current message  
Reply to the current message  
Special Functions  
Select  
~
for a Personal List  
Personal List (1~7)  
System List (1~7)  
Multiple Destinations  
Review your current list  
Add a User ID to the list  
Delete a User ID from the list  
Record a list Comment  
Return to a previous menu  
Replay the current message  
Play the Previous message  
Record  
Record a message, comment or reply  
(Press when finished.)  
Return to Main Menu  
(number of messages to be  
deleted plays)  
Return to a previous menu  
Manage Guest User IDs  
Create a Guest User ID  
Delete a Guest User ID  
Review your Guest User IDs  
Return to a previous menu  
Return to a Main Menu  
Send and Return to Main Menu  
Review recording  
Re-record  
Append recording  
Select Additional Destinations  
User ID plus  
Toggle playback speed  
Message Date and Time  
Future Delivery Review  
(Play, Save, Delete)  
Directory  
Personal List (1~7)  
System List (1~7)  
when finished  
Continuous Delete  
New/Saved message queue (toggle)  
Continuous Play  
Select  
or  
~
for a Personal Greeting  
for the System Greeting  
Review selected greeting  
Record (new) greeting  
Review greeting  
Press  
Special Delivery Options  
Set Urgent status (On/Off)  
Set Private status (On/Off)  
Return to previous menu  
Not available  
Re-record  
for System  
Append to recording  
Cancel recording  
Save recording  
Set Return Receipt request  
(On/Off?)  
greeting  
Return to previous menu  
Set the Hour (1~12)  
AM  
Set Future Delivery  
Cancel message and select new  
destination  
Return to a previous menu  
Review current greeting  
Return to a previous menu  
PM  
Cancel and Return to Main Menu  
Set the Minutes (0~59)  
Set the Day (1~31)  
Set the Month (1~12)  
Set the Year (last two digits)  
Change your Do Not Disturb (On/Off)  
Change your Call Screening (On/Off)  
Change your Security Code  
Select your Busy Greeting (toggle)  
Record your Busy Greeting  
Record your Name  
Return to previous menu  
(message delivery time plays)  
Enter notification template number  
Enable/Disable notification template  
(toggle)  
Change notification digits  
Save changes  
Return to previous menu  
Change message Notification  
Review your Option Settings  
Return to previous menu  
7398 LVMU  
Figure 1  
Admin Main Menu  
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3
   
The Grand Tour  
Features to Personalise Your Mailbox  
Features to Personalise Your Mailbox  
Your voice mail processing system offers a variety of features to personalise your  
User ID Mailbox. The following are a few of those features:  
User ID Mailbox Security Code – Your User ID mailbox has a security code. The  
code must be entered by you in order to “log into” your User ID mailbox, giving  
you access to your messages, settings, greetings, etc. (see “Change Your Security  
Name Recording – Your name can be announced whenever you log onto your  
mailbox, the directory is accessed, the system greeting is selected, or when a  
message is sent by another voice mail user. When you first enter your mailbox, you  
need to record your name (see “Record Your Name” on page 16).  
Personal Greetings – You can record up to seven personal greetings that are  
played when you are unavailable (see “Change Your Greeting” on page 46).  
Guest UsersYou can create Guest User IDs that can be used by clients, friends,  
etc. Users frequently use this feature to create guest IDs for clients, so that they  
may easily exchange confidential information (see “Manage Guest User IDs” on  
page 63).  
Message Queues  
Your messages reside in one of two queues—new or saved. Messages play in FIFO  
(First In, First Out) or LIFO (Last In, First Out) order. Ask your System Administrator  
to find out how your mailbox is configured.  
New Message Queue  
Messages in the New Message Queue are New or Pending messages.  
New messages consist of messages that are unheard or partially heard (less than five  
seconds). They remain in the queue, the Message Waiting LED remains on, and a  
Return Receipt is not sent, if applicable, until the message is completely heard.  
Messages that you have partially heard (five seconds or longer) are called Pending  
messages. They remain in the New Message Queue, the Message Waiting LED is  
turned off, and a Return Receipt is sent, if applicable.  
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The Grand Tour  
Message Queues  
Note The Pending messages feature is available on a mailbox-to-mailbox basis.  
Check with your System Administrator to find out if your mailbox is  
configured for this feature.  
When you press 1 from the Main Menu to play messages, your voice mail system  
automatically accesses the New Message Queue. A new message begins to play based  
on the type (urgent messages play first) and order received (FIFO/LIFO). If no new  
messages exist, your voice mail system automatically accesses the Saved Message  
Queue. If you are in the Saved Message Queue, you can toggle back to the New  
Message Queue by pressing 77.  
After you play the last message in the queue, your voice mail system prompts, “End of  
messages.” You can choose to return to the top of the queue, go to the top of the other  
queue, etc.  
Saved Message Queue  
Saved messages are messages that you saved or that were automatically saved by your  
voice mail system at the end of the message.  
Access the Saved Message Queue from the Main Menu by pressing 177 or from the  
New Message Queue by pressing 77. Your voice mail system automatically accesses  
the Saved Message Queue when no new messages exist. Saved messages play based  
on order received (FIFO/LIFO).  
After you play the last message in the queue, your voice mail prompts, “End of  
messages.” You can choose to return to the top of the queue, go to the top of the other  
queue, etc.  
Note Ask your System Administrator to find out if your mailbox is configured with  
one or two (New and Saved) message queue(s).  
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The Grand Tour  
Message Types  
Message Types  
New and Saved Messages can consist of the following special types of messages—  
forwarded and message reply.  
Forwarded Message  
Any message sent to you can be forwarded to a single destination or a personal or  
system distribution list. When forwarding a message, recording a message (comment)  
is optional.  
Reply Message  
Messages to which you want to send an immediate answer can be sent as a reply  
message. When replying to a message, your voice mail system does not prompt you to  
select the destination since it “remembers” the source. The Reply feature only works if  
the original message is sent from another voice mail user on the same system.  
When listening to a reply message, a prompt notifies the user of the name/User ID of  
the person who sent the reply.  
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The Grand Tour  
Greetings  
Greetings  
You can select either a personal or system greeting to play to callers when you do not  
answer or when your telephone is busy.  
Depending on how your system is configured, callers may hear a separate busy  
greeting—the system or the custom busy greeting. See “Change Your User Options”  
on page 51 for details.  
Personal  
Personal greetings are greetings that you record for callers. Your voice mail system  
stores all recorded greetings under the personal greeting number (1~7) for your  
mailbox. Using the greeting number, you can select the greeting which plays.  
The System Administrator can also schedule your greetings to automatically play at  
different times. If you choose, you can override the automatic schedule using the  
System  
The system greeting is a standard prerecorded greeting. It cannot be recorded over or  
deleted. The greeting states, “Please leave a message for (name).” Your voice mail  
system adds your name from the name recording that you have made (see “Record  
Busy  
If your User ID mailbox is configured for a personal busy greeting, you can record a  
custom busy greeting that plays when your extension is busy. If a custom greeting is  
not recorded, the default system busy greeting plays. See “Create or Record Over  
The custom busy greeting can also be turned on/off using the Select Your Busy  
Greeting option on the Change Your User Options Menu (see “Select Your Busy  
Note The System Administrator must configure your User ID mailbox for the custom  
busy greeting option to be available.  
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The Grand Tour  
Special Delivery Options  
Special Delivery Options  
In addition to recording and sending a new message, you can mark the message  
urgent, private, or request a return receipt.  
Urgent  
Messages can be marked urgent by the sender and always play first in the New  
Message Queue. After the message plays, the urgent status is removed.  
Private  
Messages can be marked private by the sender. The same options, such as saving and  
deleting, apply to the private messages; however, a private message cannot be  
forwarded. Once a message is sent, the private status cannot be removed.  
Return Receipt  
You can mark a message Return Receipt if you want verification of its receipt. When a  
user plays (completely or partially) a message marked for Return Receipt, a  
notification is sent back to the sender. Your voice mail system notifies the sender  
when and by whom the message was received and plays the original message.  
Future Delivery  
Your voice mail system can be configured so that your message is delivered at a future  
time and date specified by you. After marking the message for future delivery, you can  
review (play, save, delete) the message at any time before it is sent.  
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The Grand Tour  
Message Destination Selections  
Message Destination Selections  
At the beginning of the Send Messages menu, you are asked to enter the message  
destination(s).You can choose to enter a single destination (e.g., User ID) or multiple  
destinations (e.g., personal list, User ID, system list). Entering the Multiple  
Destinations option enables you to address your message to all the recipients at the  
start of the menu.  
You can then record your message and, if desired, add additional destinations when  
prompted later in the menu. Valid destinations are:  
User ID  
Note If you don’t know the user’s User ID, you can locate the ID on your voice mail  
system’s system-wide directory by pressing 00.  
Personal distribution list  
System distribution list  
See “Send a Message” on page 33 for instructions on using these options.  
Personal Distribution Lists  
You can originate up to seven Personal Distribution Lists consisting of other system  
users. You can add or delete users at any time. The lists are for only your use.  
At the time you create a list, you are given the option of recording a “list comment”  
that serves as the title or name for the list. The comment plays each time you use the  
list to confirm that you have chosen the correct distribution list.  
Important! Try not to duplicate users on your distribution lists. Your voice mail  
system does not check for duplicates when you send a message using  
more than one list. For example, if you select Personal Distribution List  
#1 and #3 as destinations for your message and User ID 1001 is on both  
lists, User ID 1001 receives the same message twice.  
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The Grand Tour  
User Options  
System Distribution Lists  
In addition to Personal Distribution Lists, your voice mail system supports system-  
wide distribution lists created by the System Administrator for use by everyone in  
your company. You should check with your System Administrator to find out which  
lists are available.  
Whenever you enter the list number, the “list comment” for the selected system list  
plays to confirm that you have chosen the right list.  
Directory  
You can enter the Dual Tone Multi-frequency (DTMF) digits corresponding to the  
first few letters of a user’s name and your voice mail system plays the recorded name  
(User ID and optionally the extension) that matches the combination of entered digits.  
You can then select the name or go on to the next name in the directory.  
Each User ID can be identified with up to two names. These names are entered into  
the automated directory by the System Administrator and enhance the directory’s  
search/find capabilities. Common choices for the names are the first and last names of  
the user or the last name of the user and a commonly misspelled version of the last  
name.  
User Options  
You can set your telephone for Do Not Disturb (DND) or call screening, select or  
record a busy greeting (plays when your telephone is busy), and designate where or  
how you are notified of a message.  
The following is a brief description of each of the options. Please see “Change Your  
User Options” on page 51 for more detailed information.  
Important! The System Administrator must activate these features for them to be  
available.  
DND Your voice mail system automatically sends calls to your User ID  
(mailbox) without first ringing your telephone.  
Call Screening Your voice mail system asks callers for their name and company.  
Without the caller’s knowledge, the system relays that information to you. You can  
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The Grand Tour  
User Prompts  
decide to receive the call, let the call forward to your mailbox, or transfer the call to  
another extension with or without an announcement.  
Busy Greeting You can record your own custom busy greeting that plays when  
callers reach your extension, and it is busy.  
Message Notification Your User ID can have up to 10 notification records  
programmed by the System Administrator with a specific notification method  
(message waiting lights, stutter dial tone, pagers, voice, etc.) and the time/day  
when that notification record applies.  
Once you have turned on a specific notification record, your voice mail system  
automatically calls you at the designated number and with the chosen method to  
notify you of your messages.  
User Prompts  
Your voice mail system prompts only for menu options available to you. You do not  
hear prompts for options:  
Not supported by your voice mail system.  
Not configured for your mailbox by the System Administrator (e.g., guest users, do  
not disturb).  
Check with your System Administrator to verify which user options are available to  
you.  
User Tutorial (New User)  
A first time user of the voice mail system automatically hears a user-friendly tutorial  
upon logging in to his/her mailbox. The tutorial walks the user through the process of:  
Recording his/her name (if required)  
Recording a personal greeting for the mailbox  
Changing the default security code  
Once the tutorial is completed successfully, it cannot be replayed.  
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The Grand Tour  
User Tutorial (New User)  
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Getting Started  
2
This chapter instructs you on accessing and exiting your mailbox and outlines the user  
tutorial steps.  
User Tutorial  
When you log on to the your voice mail system for the very first time, you hear a  
tutorial that walks you through the following basic steps:  
Record your name (if required). Your name is announced whenever you log onto  
your mailbox (varies by system), the directory is accessed, the system greeting is  
selected, or when another voice mail user sends a message to you.  
Record your personal greeting. Your personal greeting automatically plays when  
you are not available to answer your telephone.  
Change the default security code for your mailbox to ensure privacy. You should  
change it on a regular basis.  
Note If you do not complete the tutorial before hanging up, your voice mail system  
saves any completed portion (e.g., your name recording). Next time you log on  
to your mailbox any saved portions are replay and the tutorial continues. Once  
the tutorial is completed successfully, it cannot be replayed.  
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Getting Started  
Step 1: Access Your Mailbox  
Step 1: Access Your Mailbox  
The Main Menu (shown below) is your starting point for all of your voice mail  
system’s messaging features. Pressing 999 from most menus returns you to the Main  
Menu.  
To access your mailbox, you need to know:  
The telephone number to access your voice mail system  
Your User ID number  
Your default security code  
Please ask your System Administrator if you do not have this information.  
MAIN MENU  
1
2
3
0
#
Play Messages  
Send Messages  
Manage Mailbox  
Exit user mode  
Hang Up  
Each time you access your User ID (mailbox), your voice mail system announces:  
Your name (and extension, if applicable)  
Note Your voice mail system may not be configured to play your name when you log  
on to your mailbox.  
The number of new and saved messages you have in your message queue(s)  
The number of messages that will be purged upon exiting your mailbox, if  
applicable  
Your voice mail system then plays the Main Menu options.  
If you receive new messages while you are logged on to your mailbox, your voice  
mail system informs you that you have new messages when you return to the Main  
Menu.  
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Getting Started  
Step 1: Access Your Mailbox  
From External Telephone  
1. From an external  
telephone, call your voice greeting.  
mail system on  
The system answers with your standard company  
___________.  
2. When voice mail  
Your voice mail prompts you to enter your User ID.  
answers, press .  
*
3. Enter your User ID + #.  
If your voice mail system is designed with a fixed  
length number for your User ID, do not press # after  
entering a User ID. See your System Administrator for  
specific operation of your system.  
Your voice mail prompts you to enter your security  
code.  
4. Enter the default security If your voice mail system is designed with a fixed  
code + #.  
length number for your security code, do not press #  
after entering the security code. See your System  
Administrator for specific operation of your system.  
If you make a mistake  
while entering the code,  
You are now in your mailbox. Your voice mail system  
plays your name and the number of messages you  
have and then prompts you with a list of choices from  
the Main Menu.  
press to re-enter.  
*
From Internal Telephone  
1. From an internal  
telephone, call your voice code.  
mail system on  
Your voice mail prompts you to enter your security  
___________.  
2. Enter the default security If your voice mail system is designed with a fixed  
code + #.  
length number for your security code, do not press #  
after entering the security code. See your System  
Administrator for specific operation of your system.  
If you make a mistake  
while entering the code,  
You are now in your mailbox. Your voice mail system  
plays your name and the number of messages you  
have and then prompts you with a list of choices from  
the Main Menu.  
press to re-enter.  
*
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Getting Started  
Step 2: Record Your Name  
Step 2: Record Your Name  
Your name is announced whenever you log onto your mailbox, the directory is  
accessed, the system greeting is selected, or when a message is sent by another voice  
mail user.  
Note Your voice mail system may not be configured to play your name when you log  
on to your mailbox.  
When you first enter your mailbox, the tutorial prompts you to record your name and  
walks you through the entire recording sequence. You can re-record your name at any  
1. At the tone, state your  
name slowly and clearly  
(if you like, you can also  
state your extension).  
2. Press # when done.  
Your voice mail plays your name recording.  
3. After your name plays,  
press:  
1 To accept the  
Your recording becomes part of your mailbox and  
your voice mail system prompts you to record your  
personal greeting.  
recording  
2 Re-record  
Your voice mail system returns you to the record your  
name prompt.  
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Getting Started  
Step 3: Record Your Personal Greeting(s)  
Step 3: Record Your Personal Greeting(s)  
The tutorial now prompts you to record your personal greeting. This greeting becomes  
your Personal Greeting #1. You can record up to six other greetings (see “Create or  
Personal greetings should be informative and advise callers when you will be  
available to return their calls or respond to their messages. You can update personal  
greetings as often as you want.  
Sample Greeting  
“Hi. This is Mary Smith of the Toshiba Marketing Department. It is Monday, 19th  
June, and I am in the office today. I am either on the telephone or have stepped away  
from my desk. At the tone please leave a detailed message and a contact number  
where I can reach you and I will be happy to return your call.”  
1. At the tone, begin  
The following information should be included in your  
Personal Greeting:  
recording your greeting.  
Your name  
Company and/or department  
Date  
Your availability  
Instructions to leave a detailed message  
Call coverage options  
Your voice mail system plays your greeting.  
2. Press # when done.  
3. After your greeting plays,  
press:  
1 To accept the  
Your greeting becomes Personal Greeting #1 and your  
voice mail system prompts you to change your  
security code.  
recording  
2 Re-record  
Your voice mail system returns you to the record your  
greeting prompt.  
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Getting Started  
Step 4: Change Your Security Code  
Step 4: Change Your Security Code  
The tutorial prompts you to change your mailbox’s security code from the preassigned  
code. You should change your security code on a regular basis thereafter to ensure the  
privacy of your messages and personal greetings (see “Change Your Security Code”  
1. Enter your new security  
The minimum and maximum number of digits for the  
security code are determined by your System  
Administrator. Please ask your System Administrator  
for confirmation on the number.  
code + #.  
Your voice mail system prompts you to re-enter your  
new security code for verification.  
2. Re-enter your new  
After entering the security code a second time, your  
voice mail system announces that your security code  
has been changed.  
security code + #.  
You have completed the tutorial. Your voice mail system announces “mailbox number  
xxx is enabled,” plays your recorded name and announces the number of messages in  
your mailbox. You can now perform any of the functions available on your voice mail  
system’s Main Menu or exit the mailbox.  
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Getting Started  
Step 5: Exit Your Mailbox or User Mode  
Step 5: Exit Your Mailbox or User Mode  
³ To exit your mailbox,  
press # to hang up from a  
Toshiba telephone system  
When you press # to hang up, you hear “Thank you  
for calling. Good-bye.”  
...or 999# to hang up  
from another  
manufacturer’s telephone  
system  
...or to exit the user  
mode, press 0.  
Your voice mail system can be configured so that you  
can exit your mailbox without leaving the voice mail  
system. Please ask your System Administrator to find  
out if your system is configured for this or some other  
function when pressing 0.  
If you have the “0 to EXIT User Mode” capability,  
you hear the voice mail system’s company greeting.  
You can now access another user or a different  
mailbox.  
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Getting Started  
Step 5: Exit Your Mailbox or User Mode  
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Play Messages  
3
This chapter explains how to use the Play Messages feature. It discusses:  
Access Messages  
Playback Controls  
Play your messages  
Special functions  
Depending upon your telephone system and telephone, a message waiting light is lit  
on your telephone when a voice message has been left for you on the voice mail  
system.  
If configured, your voice mail system automatically turns off your message waiting  
light on your telephone when your new message queue is empty or only Pending  
messages remain (see “Message Queues” on page 4). The Message Waiting LED  
remains on only if there are new messages in the queue.  
Access Messages  
Once you press 1 to play your messages, the following telephone keys assist you in  
going through your messages:  
1
Takes you to the next message or back to the top of the queue when you have  
reached the last message in the queue.  
1 Replays the current message.  
*
*
2 Takes you to the previous message or back to the last message in the queue when  
you have reached the top of the message queue.  
77 Toggles between the New and Saved Message Queues.  
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Play Messages  
Playback Controls  
If new messages arrive while you are accessing your mailbox, your voice mail system  
notifies you that a new message is in the queue upon returning to the Main menu.  
Playback Controls  
While playing a message, you can pause, control the volume, location, and speed of  
playback using the following keys (shown below).  
Press  
to play Previous Message  
(from first message go to last)  
Play Next Message  
(from last message go to first)  
Pause/Resume  
(toggle or 30 secs.)  
Turn Up volume  
Back Up (rewind)  
Go Forward (advance)  
7435 LVMU  
#
##  
Turn Down (advanced)  
Toggle playback speed  
Turn Down volume  
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Play Messages  
Playback Controls  
1 Play Next Message  
Plays next message in queue. If you are at the last message in the queue, goes to the  
first message in the same queue.  
2 Play Previous Message  
*
Plays previous message in queue. If you are at the first message in the queue, goes to  
the last message in the same queue.  
4 Pause/Resume (toggle or 30 seconds)  
At any time while playing messages, you can press 4 to pause the playback for 30  
seconds. The message resumes playing as soon as you press 4 or automatically at the  
end of 30 seconds. You can pause the playback as many times as necessary.  
8 Turn Up Volume, 0 Turn Down Volume  
Each time you press 8 or 0, the volume of messages adjusts one increment until the  
maximum number of increments is reached. Your voice mail system saves the current  
level when you exit.  
Back Up (rewind)  
*
The message backs up/rewinds and then begins playing. The default is five seconds  
(set by the System Administrator).  
# Go Forward (advance)  
The message goes forward/advances and then begins playing. The default is five  
seconds (set by the System Administrator).  
## Toggle playback speed (LVMU only)  
Toggles play speed between normal and 20% faster playback.  
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Play Messages  
Play Your Messages  
Play Your Messages  
When you access your mailbox, your voice mail system tells you the number of  
urgent, new and saved messages (if supported by your system; check with your  
System Administrator) you have in your mailbox. If your mailbox is empty, the voice  
mail system prompts do not include “press 1 to play messages.”  
When you press 1 from the Main Menu to play messages (menu shown below), your  
voice mail system automatically accesses the New Message Queue. If no messages  
exist in the New Message Queue, your voice mail system automatically accesses the  
Saved Message Queue.  
Play Messages  
Play the next message  
Save the current mesage  
Delete the current message  
Forward the current message  
Reply to the current message  
While playing a message, you can press:  
Special Functions  
Pause/Resume (toggle or 30 seconds)  
Message Date and Time  
Turn Up volume  
Future Delivery Review (Play, Save, Delete)  
Turn Down volume  
Continuous Delete  
Backup (rewind)  
New/Saved message queue (toggle)  
Go Forward (advance)  
Continuous Play  
Toggle playback speed  
Return to previous menu  
7399 LVMU  
Replay the current message  
Play the Previous message  
Return to the Main Menu  
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Play Messages  
Play Your Messages  
1. From the Main Menu,  
A message plays.  
press 1 Play Messages.  
Once you play a message, your voice mail system  
prompts you with the Play Messages Menu until you  
press 9 to exit the menu or you activate another  
selection.  
While the message plays,  
you can select 4 pause/  
resume, 8 turn up  
volume, 0 turn down  
volume, back up  
*
(rewind), # go forward  
(advance)  
2. (Optional) While the  
message plays or  
immediately after, you  
can select one of the  
following:  
1 Play the next message Skips to the beginning of the next message.  
Note If you reach the end of your messages, pressing  
1 takes you back to the top of the same queue.  
2 Save the current  
Saves the current message. The Play Messages Menu  
plays.  
message  
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25  
       
Play Messages  
Play Your Messages  
3 Delete the current  
Flags the current message for deletion. The Play  
Messages Menu plays. When you exit Play Messages,  
your voice mail system tells you the number of  
messages to be deleted. If you do not want to delete a  
message, save the message before exiting your  
mailbox.  
message  
Note Your voice mail system can be programmed to  
delete messages after a preset length of time.  
Consult your System Administrator. Your voice  
mail system notifies you before purging  
messages.  
5 Forward the current  
With the exception of private messages, all messages  
can be forwarded to a single user, multiple users, or a  
for details on this feature.  
message  
6 Reply to the current  
Your reply is sent to the originator of the message. In  
addition, you can send your reply to a single user,  
multiple users, or a destination list. See “Reply to the  
Current Message” on page 40 for details on this  
feature.  
message  
7 Special Functions  
Your voice mail system prompts with the options. See  
using this option.  
1 Replay the current  
The current message plays from the beginning.  
*
message  
2 Play the previous  
The previous message plays from the beginning.  
*
message  
Note If you are at the top of the message queue,  
pressing 2 takes you to the bottom of the  
*
same queue.  
9 Return to Main Menu Your voice mail system tells you the total number of  
messages that will be deleted when you log out of  
your mailbox, and then returns to the Main Menu.  
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Play Messages  
Special Functions  
Special Functions  
You can check the date and time a message was sent, or review a message set for  
future delivery in the Play Messages menu.  
When you play a message, this option is available by pressing 7 Special Functions.  
³
Press an option number:  
4 Message Date and  
The date and time the message was received plays,  
followed by the entire message.  
Time  
Note If your System Administrator programmed an  
automatic date and time stamp for all messages,  
the stamp plays automatically at the beginning  
of each message.  
5 Future Delivery  
Your voice mail system plays your name, the future  
delivery time/date the message will be sent and the  
entire message. Your voice mail system automatically  
saves the message for future delivery.  
Review  
While the message is  
playing or  
immediately after,  
you can select any of  
the following:  
1
2
3
Play the next  
message  
Skips to the beginning of the next future delivery  
message.  
Save the current  
message  
Saves the current future delivery message.  
Delete the current Flags the current future delivery message for deletion.  
message  
When you exit the future delivery review, voice mail  
tells you the number of messages to be deleted. If you  
do not want to delete a message, save the message  
before exiting the future delivery review.  
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Play Messages  
Special Functions  
9
Return to the  
Special Functions  
Menu  
Your voice mail system tells you the total number of  
messages that will be deleted when you log out of your  
mailbox, and then returns to the Special Functions  
Menu.  
6 Continuous Delete  
Deletes multiple messages at one time in your New or  
Saved Message Queue without additional action from  
you.  
Note See the Continuous Play feature on page 28  
before using Continuous Delete.  
The number of messages deleted is based on a preset  
length of time (designated in minutes) set on a  
system-wide basis by your System Administrator.  
Important! The deletion starts with the first message  
in the queue and continues until the  
preset time has expired. Both heard and  
unheard messages are deleted. If there  
are two queues—new and saved—the  
deletion occurs only in the queue you are  
in when you press 6 for continuous  
delete.  
Ask your System Administrator to verify that you have  
this option.  
7 New/Saved message  
This feature operates as a toggle; use it to move back  
and forth between the New and Saved Message  
Queues.  
queue (toggle)  
8 Continuous Play  
Plays multiple messages at one time in your New or  
Saved Message Queue without additional action from  
you.  
The number of messages played is based on a preset  
length of recorded time (designated in minutes) and  
therefore varies. (Your System Administrator sets the  
length of time on a system-wide basis.) The messages  
played are those whose cumulative time is equal to, or  
less than, the designated number of minutes.  
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Play Messages  
Special Functions  
Important! The playback starts with the first  
message in the queue and continues until  
the preset time has expired. If there are  
two queues—new and saved—the  
playback occurs only in the queue you  
are in when you press 8 for continuous  
playback.  
Ask your System Administrator to verify that you have  
this option.  
9 Return to previous  
Your voice mail system returns to the Play Messages  
Menu.  
menu  
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Play Messages  
Special Functions  
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Send Messages  
4
From any tone-dialling telephone, you can record and send a message to a user,  
several users, or to a personal or system distribution list.  
This chapter covers:  
Recording controls  
Send a message  
Forward a message  
Reply to the current message  
Special delivery options  
Future delivery  
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Send Messages  
Recording Controls  
Recording Controls  
While recording a message, you can pause/resume the recording or end the recording  
using the following keys (shown below).  
Pause/Resume  
(toggle or 30 secs.)  
End recording  
3096  
4 Pause/Resume (toggle or 30 seconds)  
At any time while recording messages to another mailbox in the system, you can press  
4 to pause for 30 seconds. The message resumes recording as soon as you press 4.  
Your voice mail system prompts you with, “Begin recording... (Beep).”  
If within the 30 seconds you do not press 4, voice mail restarts another 30-second  
pause. If during the second 30-second pause you:  
Do not press any key, voice mail assumes you have cancelled the message and  
returns to the Main Menu.  
Press #, your voice mail system returns you to the Send Messages Menu and you  
can send, review or record over the message.  
# End Recording  
After recording a message, press # to end the recording.  
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Send Messages  
Send a Message  
Send a Message  
Using the Send Messages Menu (shown below), you can record a message and send it  
to a single mailbox or multiple destinations (e.g., personal or system distribution list),  
forward a message (with a comment), or reply to a message sent you.  
From the Main Menu:  
While recording a message, you  
can press:  
Play Messages  
Forward the current message  
Pause/Resume (toggle or 30  
seconds)  
Reply to the current message  
End recording  
Send Messages  
Enter one of the following:  
User ID plus  
Directory plus name  
Personal List (1~7)  
System List (1~7)  
Multiple Destinations  
Select from the following:  
User ID plus  
Directory plus name  
Personal List (1~7)  
System List (1~7)  
Record  
Record a message, comment, or reply  
Press  
when finished  
Send and Return to Main menu  
Review recording  
Re-record  
Append recording  
Select Additional Destinations  
Special Delivery Options  
Set Urgent status (On/Off)  
Set Private status (On/Off)  
Set Return Receipt request (On/Off)  
Return to previous menu  
Set Future Delivery  
Set the Hour (1~12)  
AM  
PM  
Set the Minutes (0~59)  
Set the Day (1~31)  
Set the Month (1~12)  
Set the Year (last two digits)  
Cancel message and select new destination  
Cancel and return to Main Menu  
Return to previous menu  
(message delivery time plays)  
7400  
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Send Messages  
Send a Message  
1. From the Main Menu,  
Your voice mail system prompts you to enter the  
destination (i.e., User ID, Personal, System List, or  
Multiple Destinations).  
press 2 Send Messages.  
2. Enter one of the  
Note A message can be sent to a total of 33  
destinations, including destinations entered in  
the 4 Additional Destinations option (see 4  
list counts as one destination.  
following destinations:  
User ID and press #.  
Your voice mail system plays the user’s name or User  
Press # again to record ID for confirmation.  
a message without  
playing the user’s  
name.  
Note If your voice mail system is designed with a  
fixed length number for your User ID, do not  
press # after entering a User ID. See your  
System Administrator for specific operation of  
your system.  
00 Directory  
You are prompted to enter the person’s name.  
Enter the first few  
letters of the first or  
last name (Q=7, Z=9).  
Your voice mail system plays the first name that  
matches the combination of letters you entered.  
Press # to select the  
name as the  
destination  
...or 1 to hear the next  
name  
...or to cancel your  
*
entry and re-enter.  
01 Personal List  
You are prompted for the destination list number.  
Your voice mail system plays the list comment or  
page 61 to create or revise a destination (distribution)  
list.  
Enter a list number  
(1~7).  
34  
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Send Messages  
Send a Message  
02 System List  
You are prompted for the destination list number.  
Your voice mail system plays the list comment or  
number for confirmation. Ask your System  
Administrator for more information about System  
Lists.  
Enter a list number  
(1~7).  
04 Multiple  
You are prompted for the destinations: User ID, 00,  
01 Personal List and/or 02 System List.  
Destinations  
3. Record a message after  
the tone. When finished,  
press #.  
While recording, you can  
press 4 to pause/resume  
(toggle or 30 seconds)  
the recording.  
4. Press # again to send the  
Your voice mail system tells you that your message  
has been sent and returns you to the Main Menu.  
message immediately  
Important! If you press # to send your message,  
you cannot use the special recording  
and sending options.  
...or before sending the  
message, you can use any  
of the following options:  
1 Review recording  
The recording plays.  
2 Re-record  
The system prompts you to record at the beep.  
Press # when done.  
3 Append recording  
The appended recording plays after the already  
recorded portion of the message. The system prompts  
you to record at the beep.  
Press # when done.  
4 Select Additional  
Send the message to additional destinations. Valid  
entries: User ID, 00, 01 and 02. You cannot enter  
04 Multiple Destinations.  
Destinations  
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35  
               
Send Messages  
Send a Message  
7 Special Delivery  
You can send a message as urgent, private, or with a  
return receipt request. The settings can be used in any  
combination and changed prior to sending the  
message.  
Options  
instructions on using this option.  
8 Set Future Delivery  
You can have your message delivered at a future  
page 44 for instructions on using this option.  
Cancel message and  
select new destination  
34.  
*
Cancel and Return to  
the Main Menu  
Cancels the message and returns you to the Main  
Menu.  
**  
36  
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Send Messages  
Forward a Message  
Forward a Message  
Any message sent to you can be forwarded to a single destination or a personal or  
system distribution list. When forwarding a message, recording a message (comment)  
is optional.  
1. From the Play Messages  
Menu, press 5 Forward  
the current message.  
Your voice mail system prompts you to enter the  
destination (i.e., User ID, Personal, System List or  
Multiple Destinations).  
2. Enter one of the  
Note A forwarded message can be sent to a total of  
33 destinations, including destinations entered  
in the 4 Additional Destinations option (see 4  
list counts as one destination.  
following destinations:  
User ID and press #.  
Your voice mail system plays the user’s name or User  
Press # again to record ID for confirmation.  
a message without  
playing the user’s  
name.  
Note If your voice mail system is designed with a  
fixed length number for your User ID, do not  
press # after entering a User ID. See your  
System Administrator for specific operation of  
your system.  
00 Directory  
You are prompted to enter the person’s name.  
Enter the first few  
letters of the first or  
last name (Q = 7,  
Z = 9).  
Your voice mail system plays the first name that  
matches the combination of the letters you entered.  
Press # to select the  
name as the  
destination  
...or 1 to hear the next  
name  
...or to cancel your  
*
entry and re-enter.  
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37  
         
Send Messages  
Forward a Message  
01 Personal List  
You are prompted for the destination list number.  
Your voice mail system plays the list comment or  
number for confirmation. See “Manage Your Lists” on  
page 61 to create or revise a destination (distribution)  
list.  
Enter a list number  
(1~7).  
02 System List  
You are prompted for the destination list number.  
Your voice mail system plays the list comment or  
number for confirmation. Ask your System  
Administrator for more information about System  
Lists.  
Enter a list number  
(1~7).  
04 Multiple  
You are prompted for the destinations: User ID, 00,  
01 Personal List and/or 02 System List.  
Destinations  
3. (Optional) Record a  
message (comment) after  
the tone. When finished,  
press #.  
While recording, you can  
press 4 to pause/resume  
(toggle or 30 seconds)  
the recording.  
4. Press # again to forward  
Your voice mail system tells you that your message  
the message immediately has been forwarded and returns you to the Main  
Menu.  
Important! If you press # to forward your message,  
you cannot use the special recording  
and sending options.  
...or before sending the  
message, you can use any  
of the following options:  
1 Review recording  
The forwarding comment plays.  
2 Re-record  
The system prompts you to record the comment at the  
beep.  
Press # when done.  
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Send Messages  
Forward a Message  
3 Append recording  
The appended forwarding comment plays after the  
already recorded message comment. The system  
prompts you to record at the beep.  
Press # when done.  
4 Select Additional  
Send the forwarded message to additional  
destinations. Valid entries: User ID, 00, 01 and 02.  
You cannot enter 04 Multiple Destinations.  
Destinations  
7 Special Delivery  
You can send a message as urgent, private, or with a  
return receipt request. The settings can be used in any  
combination and changed prior to sending the  
message.  
Options  
instructions on using this option.  
8 Set Future Delivery  
You can have your message delivered at a future  
page 44 for instructions on using this option.  
Cancel message and  
select new destination  
Cancels the message and returns you to Step 2 on page  
37.  
*
Cancel and Return to  
the Main Menu  
Cancels the message and returns you to the Main  
Menu.  
**  
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39  
     
Send Messages  
Reply to the Current Message  
Reply to the Current Message  
Your voice mail system lets you reply to a message that you are currently playing.  
When you reply to a message, you do not have to select the source of the message as a  
destination since your voice mail system “remembers” it. You can send the reply to  
additional destinations.  
When the originator(s) receives and plays the reply, he/she hears the prompt, “Reply  
message from [name or User ID].”  
Important! The Reply feature only works if the original message is sent from a  
another voice mail user. When a voice mail user that has not logged on  
to his/her mailbox leaves a message for you, you have to enter a  
destination to respond.  
1. From the Play Messages  
Menu, press 6 Reply to  
the current message.  
You are prompted to record your reply to the message.  
2. Record your reply after  
the tone. When finished,  
press #.  
While recording, you can  
press 4 to pause/resume  
(toggle or 30 seconds)  
the recording.  
3. Press # again to send the  
Your voice mail system tells you that your reply has  
been sent and returns you to the Main Menu.  
reply immediately  
Important! If you press # to send your reply you  
cannot use the special recording and  
sending options.  
...or before sending the  
reply, you can use any of  
the following options:  
1 Review reply  
The recording plays.  
2 Re-record  
The system prompts you to record your reply at the  
beep.  
Press # when done.  
40  
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Send Messages  
Reply to the Current Message  
3 Append reply  
The appended reply plays after the already recorded  
portion. The system prompts you to record at the beep.  
Press # when done.  
4 Select Additional  
Send the message to additional destinations. You may  
repeat this step as often as necessary.  
Destinations  
Enter one of the  
following  
destinations:  
User ID and  
press #. Press #  
again to record a  
reply without  
playing the user’s  
name.  
Your voice mail system plays the user’s name or User  
ID for confirmation.  
Note If your voice mail system is designed with a  
fixed length number for your User ID, do not  
press # after entering a User ID. See your  
System Administrator for specific operation of  
your system.  
00 Directory  
You are prompted to enter the person’s name.  
Enter the first few  
letters of the first or  
last name (Q = 7,  
Z = 9).  
Your voice mail system plays the first name that  
matches the combination of the letters you entered.  
Press # to select the  
name as the  
destination  
...or 1 to hear the next  
name  
...or to cancel your  
*
entry and re-enter.  
01 Personal List  
You are prompted for the destination list number.  
Your voice mail system plays the list comment or  
page 61 to create or revise a destination (distribution)  
list.  
Enter a list number  
(1~7).  
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41  
         
Send Messages  
Reply to the Current Message  
02 System List  
You are prompted for the destination list number.  
Your voice mail system plays the list comment or  
number for confirmation. Ask your System  
Administrator for more information about System  
Lists.  
Enter a list number  
(1~7).  
7 Special Delivery  
You can send a message as urgent, private, or with a  
return receipt request. The settings can be used in any  
combination and changed prior to sending the  
message.  
Options  
instructions on using this option.  
8 Set Future Delivery  
You can have your message delivered at a future  
page 44 for instructions on using this option.  
Cancel reply  
Cancels the reply and returns you to Step 2 on page 40.  
*
Cancel and Return to  
Cancels the message and returns you to the Main  
Menu.  
**  
the Main Menu  
42  
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Send Messages  
Special Delivery Options  
Special Delivery Options  
You can send a message as urgent, private, or with a return receipt request. The  
settings can be used in any combination and changed prior to sending the message.  
When you send, forward or reply to a message, this option is available by pressing 7  
Special Delivery Options.  
³ Enter an option number:  
1 Set Urgent status  
Urgent messages play first in the New Message  
Queue.  
(toggle)  
To remove the urgent  
status, press 7 then 1  
again.  
2 Set Private status  
Private messages cannot be forwarded.  
(toggle)  
To remove the private  
status, press 7 then 2  
again.  
3 Set Return Receipt  
Your voice mail system notifies you when and by  
whom the message was received and plays the  
original message.  
request (toggle)  
To remove the return  
receipt request, press  
7 then 3 again.  
Note A message that is only partially heard (for  
five seconds or longer) sends back a return  
receipt to the sender.  
9 Return to previous  
Your voice mail system returns you to the  
previous menu.  
menu  
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43  
         
Send Messages  
Future Delivery  
Future Delivery  
Your voice mail system can be configured so that your message is delivered at a future  
specified time and date. After marking the message for future delivery, you can review  
(play, save, delete) the message at any time before it is sent. See Chapter 3 – Play  
Messages for instructions on using the Future Delivery Review option.  
When you send, forward or reply to a message, this option is available by pressing 8  
Set Future Delivery. You can choose any or all of the selections.  
³ Enter an option number  
Each of these settings default to the current  
time/date. To set a future delivery time, you do not  
need to enter all the options. For example, if you  
have recorded a message and want to have it  
delivered that afternoon at 2:30 PM, you only  
need to enter the hour (2), select PM and enter the  
minutes (30) using options 1 and 2.  
and press #.  
1 Set Hour (1~12)  
Your voice mail system prompts you to select AM  
or PM.  
1
2
AM  
PM  
2 Set Minutes (0~59)  
3 Set Day (1~31)  
4 Set Month (1~12)  
5 Set the Year (last two  
Two-digit numbers under 80 will be set for the  
next century. For example, enter 59 to set 2059.  
digits)  
9 Return to previous  
Your voice mail system plays the message  
delivery time and date and returns you to the  
previous menu.  
menu  
Note You can review, continue to send (save), or  
delete this message using the Future  
Delivery Review option on the Play  
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Manage Mailbox  
5
Your voice mail system provides special options to customise and manage your  
mailbox features (menu shown below).  
From the Main Menu:  
3
Manage Mailbox  
1
2
3
4
9
Change your Greeting  
Change your User Options  
Manage your Lists  
Manage your Guest User IDs  
Return to Main Menu  
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45  
     
Manage Mailbox  
Change Your Greeting  
Change Your Greeting  
You can select either a personal or system greeting to play callers when you do not  
answer or when your telephone is busy.  
This section discusses the three basic greeting controls (menu shown below):  
Create or record over a personal greeting  
Change your greeting selection  
Review a greeting  
From the Main Menu:  
Manage Mailbox  
From the Manage Mailbox Menu:  
Change your Greeting  
Select  
System Greeting  
Review selected greeting  
~
for a Personal Greeting or  
for the  
Record (new) greeting  
Review recording  
Re-record  
Not available  
for System  
greeting  
Append to recording  
Cancel recording  
Save recording  
Return to previous menu  
Review current greeting  
Return to previous menu  
3608  
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Manage Mailbox  
Change Your Greeting  
Create or Record Over a Personal Greeting  
Personal greetings should be informative and advise callers when you will be  
available to return their calls or respond to their messages. You can update personal  
greetings as often as you want. You can store up to seven different recorded greetings  
from which you can choose as your personal greeting. The System Administrator can  
also schedule your greetings to play automatically at different times.  
1. From the Manage  
Mailbox Menu, press  
1 Change your Greeting.  
Your voice mail system prompts with a list of  
options from the Change your Greeting Menu.  
2. Enter a number from  
Your greeting is identified by the number chosen.  
For example, you can record a general greeting as  
greeting 1, then record a greeting for holidays as  
greeting 2. Later, you can choose which one plays.  
You can re-record a greeting at any time.  
1~7.  
3. Press 2 to record the  
greeting (speak slowly  
and clearly).  
The following information should be included in  
your Personal Greeting:  
Your name  
Company and/or department  
Date  
Your availability  
Instructions to leave a detailed message  
Call coverage options  
4. Press # when done.  
Sample Greeting  
“Hi. This is Mary Smith of the Toshiba Marketing  
Department. It is Monday, 19th June, and I am in  
the office today. I am either on the telephone or  
am away from my desk. At the tone please leave a  
detailed message and a contact number where I  
can reach you and I will be happy to return your  
call.”  
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47  
       
Manage Mailbox  
Change Your Greeting  
5. (Optional) After  
recording, you can press:  
1 Review recording  
2 Re-record  
The complete greeting plays.  
The system prompts you to record at the beep.  
Press # when done.  
3 Append recording  
Appending a greeting enables you to add  
information to the end of your already recorded  
greeting. The system prompts you to record at the  
beep.  
Press # when done.  
4 Cancel recording  
The greeting is cancelled. The system returns to  
the previous menu.  
9 Save recording  
Your voice mail system tells you that greeting  
(number) has been recorded and returns to the  
previous menu. Again, you are given the option to  
review or record over the greeting you have just  
recorded.  
6. Press 9 to return to the  
You are given the option to record another  
greeting.  
previous menu.  
7. Press 1 and select another  
greeting number (1~7).  
8. Repeat Step 3 on page 47. Important! The last greeting selected or  
recorded is the greeting that callers  
hear as your User ID greeting.  
9. To return to the Main  
Your voice mail system plays the Main Menu  
options.  
Menu, press 999.  
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Manage Mailbox  
Change Your Greeting  
Change Your Greeting Selection  
1. From the Main Menu,  
Your voice mail system plays the Manage  
press 3 Manage Mailbox. Mailbox Menu.  
2. Press 1 Change your  
Your voice mail system prompts with a list of  
options from the Change Your Greeting Menu.  
Greeting.  
3. Enter a personal greeting  
Your callers hear the selected greeting when you  
do not answer or when your telephone is busy.  
number (1~7)  
...or # to select the  
system greeting.  
Your callers hear the system greeting when you do  
not answer or when your telephone is busy.  
Note If you have recorded a busy greeting, this  
greeting does not play when your telephone  
Important! The last greeting selected or  
recorded is the greeting that callers  
hear as your User ID greeting.  
...or to review the  
current greeting.  
The current greeting plays.  
*
4. Press 9 to return to the  
Your voice mail system returns to the previous  
menu.  
previous menu  
...or 99 to return to the  
Manage Mailbox Menu  
You can select another user Manage Mailbox  
option.  
...or 999 to return to the  
Main Menu.  
You can select another Main Menu option.  
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Manage Mailbox  
Change Your Greeting  
Review a Greeting  
1. From the Main Menu,  
Your voice mail system plays the Manage  
press 3 Manage Mailbox. Mailbox Menu.  
2. Press 1 Change your  
Your voice mail system plays a list of options  
from the Change Your Greeting Menu.  
Greeting.  
3. Press to review the  
The current greeting plays. Your voice mail  
system prompts you with the Change Your  
Greeting Menu options.  
*
current greeting  
Note Pressing does not affect the current  
*
greeting selection.  
...or enter a number from The greeting plays. Your voice mail system  
prompts you with the Change Your Greeting  
Menu options.  
1~7, then press 1 to  
review the greeting. Press  
9 to return to previous  
menu.  
4. Press 9 to return to the  
You can select another user Manage Mailbox  
option.  
Manage Mailbox Menu  
...or 99 to return to the  
Main Menu.  
You can select another Main Menu option.  
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Manage Mailbox  
Change Your User Options  
Change Your User Options  
Your voice mail system provides a number of special options to improve time  
management and productivity (menu shown below). For example, the DND feature  
can provide blocks of time for meetings or projects uninterrupted by the ringing of a  
telephone.  
From the Main Menu:  
Record  
Manage Mailbox  
Review recording  
From the Manage Mailbox Menu:  
Re-record  
Change your User Options  
Append recording  
Change your Do Not Disturb (On/Off)  
Cancel recording  
Change your Call Screening (On/Off)  
Save recording  
Change your Security Code  
Select your Busy Greeting (toggle)  
Record your Busy Greeting  
Record your Name  
Enter notification template number  
Change message Notification  
Review your Option Settings  
Return to previous menu  
Enable/Disable notification  
template (toggle)  
Change notification digits  
Save changes  
Return to previous menu  
3612  
Important! If you do not hear all the options for this menu, they may not be  
configured for your telephone or system. Please ask your System  
Administrator to verify which user options are available to you.  
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Manage Mailbox  
Change Your User Options  
Change Your Do Not Disturb (DND) Setting  
If you set this feature to on, your voice mail system automatically sends calls to your  
User ID (mailbox) without first ringing your telephone. The System Administrator can  
also set this feature to turn on or off automatically at pre-scheduled times and/or days  
of the week.  
1. From the Main Menu,  
Your voice mail system plays the Manage  
press 3 Manage Mailbox. Mailbox Menu.  
2. Press 2 Change your  
User Options.  
3. Press 1 Change your Do  
A prompt verifies the current status of the feature.  
Not Disturb (On/Off).  
Important! DND on the your voice processing  
system is different from the DND  
features for your telephone system.  
If your telephone comes with a DND  
button or feature, it works  
independently from this feature on  
your voice mail system.  
4. (Optional) Press 1 again  
to reset the feature, if  
required.  
Pressing 1 toggles the DND feature On and Off.  
5. Press 9 to return to the  
You can select another user Manage Mailbox  
option.  
Manage Mailbox Menu  
...or 99 to return to the  
Main Menu.  
You can select another Main Menu option.  
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Manage Mailbox  
Change Your User Options  
Change Your Call Screening Setting  
If you set this feature to on, your voice mail system asks callers for their name and  
company. Without the caller’s knowledge, the system relays that information to you  
and provides you with special options to handle the call (menu shown below).  
1
2
Receive the call  
Reject the call and let the call forward  
to your mailbox  
3
4
Transfer the call to another extension  
with an announcement  
Transfer the call to another extension  
without an announcement  
The System Administrator can also set this feature to turn on or off automatically at  
pre-scheduled times and/or days of the week.  
1. From the Main Menu,  
Your voice mail system plays the Manage  
press 3 Manage Mailbox. Mailbox options.  
2. Press 2 Change your  
User Options.  
3. Press 2 Change your Call A prompt verifies the current status of the feature.  
Screening (On/Off).  
4. (Optional) Press 2 again  
to reset the feature, if  
required.  
Pressing 2 toggles the Call Screening feature On  
and Off.  
5. Press 9 to return to the  
You can select another user Manage Mailbox  
option.  
Manage Mailbox Menu  
...or 99 to return to the  
Main Menu.  
You can select another Main Menu option.  
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Manage Mailbox  
Change Your User Options  
Change Your Security Code  
Each User ID in the system has a security code. The code must be entered by you in  
order to “log on” to your User ID mailbox, enabling you to access your messages,  
settings, greetings, etc.  
Note You can change your security code as often as you wish to ensure the privacy of  
your messages and personal greetings.  
1. From the Main Menu,  
Your voice mail system prompts with a list of  
press 3 Manage Mailbox. options from the Manage Mailbox Menu.  
2. Press 2 Change your  
Your voice mail system prompts with a list of  
options from the Change your User Options  
Menu.  
User Options.  
3. Press 3 Change your  
Your voice mail system prompts you to enter your  
new security code.  
Security Code.  
4. Enter your new security  
The minimum and maximum number of digits for  
the security code are determined by your System  
Administrator. Please ask your System  
code + #.  
Administrator for confirmation on the number.  
Your voice mail system prompts you to re-enter  
your new security code for verification.  
5. Re-enter your new  
After entering the security code a second time,  
your voice mail system announces that your  
security code has been changed.  
security code + #.  
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Manage Mailbox  
Change Your User Options  
Create or Record Over Your Busy Greeting  
You can record your own custom busy greeting that plays when callers reach your  
extension and it is busy. While your callers are listening to the busy greeting, they can  
enter a different User ID, press to hold (if configured for your mailbox by the  
*
System Administrator), or remain on the line to leave a message.  
Note Depending on the configuration of your telephone and telephone system,  
Stratagy may not receive a busy tone when callers reach your extension. If  
Stratagy doesn’t receive a busy tone, your selected personal greeting plays  
instead.  
If a custom greeting is not recorded, the default system busy greeting plays.  
1. From the Main Menu,  
Your voice mail system plays the Manage  
press 3 Manage Mailbox. Mailbox options.  
2. Press 2 Change your  
User Options.  
3. Press 5 Record your  
Your voice mail system prompts you to record  
your custom busy greeting.  
Busy Greeting.  
4. Begin recording at the  
tone. Press # when done.  
5. (Optional) After  
recording, you can press:  
1 Review greeting  
The complete greeting plays.  
2 Re-record  
The system prompts you to record at the beep.  
Press # when done.  
3 Append recording  
The system prompts you to record at the beep. The  
appended greeting plays after the already recorded  
portion of the greeting.  
Press # when done.  
4 Cancel recording  
The greeting is cancelled. The system returns to  
the previous menu.  
9 Save recording  
Your voice mail system tells you that the greeting  
has been saved and returns to the previous menu.  
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Manage Mailbox  
Change Your User Options  
6. Press 9 to return to the  
You can select another user Manage Mailbox  
option.  
Manage Mailbox Menu  
...or 99 to return to the  
Main Menu.  
You can select another Main Menu option.  
Select Your Busy Greeting  
1. From the Main Menu,  
Your voice mail system plays the Manage  
press 3 Manage Mailbox. Mailbox options.  
2. Press 2 Change your  
User Options.  
3. Press 4 Select your Busy A prompt verifies the current status of the feature.  
Greeting (toggle).  
4. (Optional) Press 4 again  
to reset the feature, if  
required.  
Pressing 4 toggles between selecting your custom  
busy greeting and the system busy greeting.  
5. Press 9 to return to the  
You can select another user Manage Mailbox  
option.  
Manage Mailbox Menu  
...or 99 to return to the  
Main Menu.  
You can select another Main Menu option.  
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Manage Mailbox  
Change Your User Options  
Record Your Name  
Your name is announced whenever you log onto your mailbox, the directory is  
accessed, the system greeting is selected, or when a message is sent by another voice  
mail user.  
Your voice mail system prompts you through the entire recording sequence. You can  
re-record your name at any time simply by repeating these steps.  
Notes  
Your voice mail system may not be configured to play your name when you log on  
to your mailbox.  
Your system may be programmed such that you need to record your extension as  
well as your name. Ask your System Administrator for the requirements of your  
system.  
1. From the Manage  
Mailbox Menu, press  
2 Change your User  
Options.  
Your voice mail system prompts with Change  
your User Options Menu.  
2. Press 6 Record your  
Your voice mail system prompts you to record  
your name.  
Name.  
3. At the tone, state your  
name slowly and clearly  
(and your extension, if  
required).  
Press # when done.  
4. (Optional) After  
recording, you can press:  
1 Review recording  
Your newly recorded name (and extension) plays.  
2 Re-record  
You can re-record your name (and extension) as  
often as you wish.  
Press # when done.  
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Manage Mailbox  
Change Your User Options  
3 Append recording  
You can add a short comment that plays at the end  
of the recording (for example, a vacation  
announcement).  
Press # when done.  
4 Cancel recording  
You can cancel your newly recorded name (and  
extension) and return to the previous menu.  
9 Save recording  
Your voice mail system confirms that your name  
(and extension) has been recorded and returns to  
the previous menu.  
Change Your Message Notification  
Your User ID can have up to 10 notification records programmed by the System  
Administrator with a specific notification method (message waiting lights, pagers,  
voice, etc.) and the time/day when that notification record applies. The repeat count  
(how many times the notification is attempted) and interval for retrying the  
notification is also set.  
Once you have turned on the notification record numbers, your voice mail system  
automatically calls you at the designated number and with the chosen notification  
method.  
Using the Change Message Notification option, you can enable/disable a notification  
method and/or change the notify phone number.  
1. From the Main Menu,  
Your voice mail system plays the Manage  
press 3 Manage Mailbox. Mailbox options.  
2. Press 2 Change your  
User Options.  
3. Press 7 Change message  
Notification.  
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Manage Mailbox  
Change Your User Options  
4. Enter the notification  
Stratagy confirms the template number, spells the  
template number (1~10). template title, states whether the template is  
enabled or disabled, and tells you the phone  
number (if applicable).  
Note To select the correct notification template,  
you need to keep a written record of the  
template number and function for each  
template you will be changing.  
5. Press an option number:  
1 Enable/disable  
notification template  
(toggle)  
Pressing 1 toggles the notification template  
between Enable and Disable. After pressing 1, a  
prompt verifies the current status.  
2 Change notification  
digits. Enter the new  
notification telephone  
number’s digits and  
press #.  
Your voice mail system verifies the telephone  
number entered.  
# Save changes  
Your voice mail system tells you that the  
notification template changes have been saved.  
Your voice mail system returns to the previous  
menu.  
9 Return to previous  
Your voice mail system cancels the change  
message notification options and returns to the  
previous menu.  
menu  
6. Press 9 to return to the  
You can select another user Manage Mailbox  
option.  
Manage Mailbox Menu  
...or 99 to return to the  
Main Menu.  
You can select another Main Menu option.  
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Manage Mailbox  
Change Your User Options  
Review Your Option Settings  
1. From the Main Menu,  
Your voice mail system plays the Manage  
press 3 Manage Mailbox. Mailbox options.  
2. Press 2 Change your  
User Options.  
3. Press to Review your  
Your voice mail system verifies the status of your  
DND, Call Screening options and plays your  
selected busy message and name recording.  
*
Option Settings.  
4. Press 9 to return to the  
You can select another user Manage Mailbox  
option.  
Manage Mailbox Menu  
...or 99 to return to the  
Main Menu.  
You can select another Main Menu option.  
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Manage Mailbox  
Manage Your Lists  
Manage Your Lists  
Your voice mail system provides the ability to create and manage up to seven personal  
distribution lists. The lists consist of the User IDs to which you most frequently send  
messages.  
At the time you create a list, you are given the option of recording a “list comment”  
that serves as a title or name for the list. The comment plays each time you use the list  
to confirm that you have chosen the correct distribution list.  
From the Manage Your Lists Menu (shown below), you can review the list contents,  
add and delete User IDs to the list, and record a list comment to help you identify the  
list.  
From the Main Menu:  
3
Manage Mailbox  
From the Manage Mailbox Menu:  
3
9
Manage your Lists  
1
7
Select  
~
for a Personal List  
1
2
3
4
9
Review your current list  
Add a User ID to the list  
Delete a User ID from the list  
Record a list Comment  
Return to previous menu  
Return to previous menu  
1. From the Main Menu,  
Your voice mail system plays the Manage  
press 3 Manage Mailbox. Mailbox Menu.  
2. Press 3 Manage your  
Lists.  
3. Select the desired list  
You are prompted to enter an option.  
number 1~7.  
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Manage Mailbox  
Manage Your Lists  
4. After selecting a list, you  
can press:  
1 Review your current  
The system prompts you with the name (and  
extension) of each User ID on the list.  
list  
2 Add a User ID to the  
Your voice mail system prompts you to enter the  
User ID.  
list  
Enter the User ID.  
Press # when done.  
The name (and extension) plays. You can add  
additional User IDs as needed.  
3 Delete a User ID from Your voice mail system prompts you to enter the  
User ID.  
the list  
Enter the User ID.  
Press # when done.  
The name (and extension) plays. The system  
prompts “Deleted.”  
4 Record a list  
When sending a message, the comment plays each  
time the destination list is selected. Your voice  
mail system prompts you to record the comment.  
Comment  
Record your  
comment. Press #  
when done.  
5. Press 9 to return to the  
Your voice mail system returns to the previous  
menu.  
previous menu  
...or 99 to return to the  
Manage Mailbox Menu  
You can select another Manage Mailbox option.  
...or 999 to return to the  
Main Menu.  
You can select another Main Menu option.  
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Manage Mailbox  
Manage Guest User IDs  
Manage Guest User IDs  
Guest User IDs provide limited access to the voice mail system for temporary and  
project-oriented employees, such as consultants and contractors. Guest users can only  
send messages to their Host User ID and other guests of their Host User ID.  
The Guest User IDs are selected from a system-generated list and assigned on a per-  
use basis. See your System Administrator for details if you have this feature.  
Managing Guest User IDs involves creating and deleting these IDs (menu shown  
below).  
From the Main Menu:  
Manage Mailbox  
From the Manage Mailbox Menu:  
Manage Guest Mailboxes  
Create a Guest Mailbox  
Delete a Guest Mailbox  
Review your Guest Mailboxes  
Return to previous menu  
3498  
1. From the Main Menu,  
Your voice mail system plays the Manage  
press 3 Manage Mailbox. Mailbox Menu.  
2. Press 4 Manage Guest  
Your voice mail system plays the Manage Guest  
User IDs Menu.  
User IDs.  
3. Select one of the  
following:  
1 Create a Guest User  
The system prompts with a Guest User ID  
number. Be sure to make a note of the number and  
the person you assign.  
ID  
2 Delete a Guest User  
Your voice mail system prompts you to enter the  
User ID.  
ID  
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Manage Mailbox  
Use Guest User IDs  
Enter the User ID.  
Press # when done.  
The system confirms the Guest User ID is deleted.  
The system lists your Guest User ID numbers.  
3 Review your Guest  
User IDs  
4. Press 9 to return to the  
You can select another user Manage Mailbox  
option.  
Manage Mailbox Menu  
...or 99 to return to the  
Main Menu.  
You can select another Main Menu option.  
Use Guest User IDs  
Instruct your guest users to call the voice mail system and identify themselves as guest  
users of your mailbox. Only then can they use voice mail to send, receive, and reply to  
the messages with your mailbox (Host ID) as a typical voice mail user.  
Note See “Access Your Mailbox” on page 14 for more detailed instructions of the  
following steps.  
1. Call the voice mail  
system.  
2. Enter 998 + #.  
Note Check with your System Administrator for  
the User ID (default 998) configured for  
your system.  
3. Enter the Host User  
The Host User ID’s greeting plays.  
ID + #.  
Note Your voice mail system uses the  
combination of the Host User ID and the  
Guest User ID to identify the caller as your  
guest.  
4. Enter + the Guest User  
*
ID + #.  
5. Enter the security  
code + #.  
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Integration Features  
6
This chapter covers the use of your voice mail with the Strata CTX. Call Forward,  
Message Waiting, CTX Integration, Direct Transfer to Voice Mail and Voice Mail  
Conference features, and Call Monitor are all described.  
Call Forward  
Note See Strata Telephone User Guides for additional information on programming  
and using this feature on your phone.  
There are two types of Call Forwarding: System and Station.  
System Call Forward (which is set in Programming) automatically directs calls to a  
predefined location, such as Voice Mail.  
Station Call Forward enables you to assign Call Forward destinations for each  
extension on your phone. Each extension can be independently set for a different  
Call Forward feature. You can set a flexible button to perform any Call Forward  
function.  
Call Forward must be set prior to receiving the call.  
Note Station Call Forward takes priority over System Call Forward.  
Table 1 on page 66 contains the Call Forward Button sequences for performing Call  
Forward. There are two ways to perform each Call Forward function. One, enter the  
button sequence as described, or two, program a flexible button to perform the  
sequence.  
³ To use the Call Forward button sequence  
³ Follow the instructions in Table 1 below shown under “Button Sequence.” Some  
features require additional input, such as:  
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Integration Features  
Call Forward  
Destination – If the destination is an outside number, press # after entering the  
destination. The CTX accepts destination numbers of up to 32 digits.  
Timer – This is a two digit entry representing how long (8 to 160 seconds) your  
telephone should ring before forwarding the call. If you enter one digit, you  
must press # after entering the single digit.  
Also, in the following table, (Tone) means that a confirmation tone plays at that point  
in the sequence.  
Table 1  
Call Forward Procedures  
Feature  
Button Sequence  
Call Forward - Station  
Call Forward Any Call (Internal and Incoming Line)  
All Call  
Press Extension button + #6011 (Tone) + Destination No. (Tone)  
Press Extension button + #6021 (Tone) + Dest. No. (Tone)  
Press Extension button + #6031 (Tone) + Dest. No. (Tone) + Timer + #  
Press Extension button + #6041 + Dest. No. + Timer + #  
Press Extension button + #6051 (Tone)  
Busy  
No Answer  
Busy No Answer  
Cancel  
Call Forward - System  
Call Forward - Incoming Line Calls  
All Calls  
Busy  
Extension button + #6013 (Tone) + Dest. No. (Tone)  
Extension button + #6023 (Tone) + Dest. No. (Tone)  
Extension button + #6033 + Dest. No. (Tone) + Timer (Tone) + #  
Extension button + #6043 + Dest. No. (Tone) + Timer (Tone) + #  
Extension button + #6053 (Tone)  
No Answer  
Busy No Answer  
Cancel  
Call Forward - System  
Activate  
#620 (Tone)  
Cancel  
#621 (Tone)  
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Integration Features  
Message Waiting  
Message Waiting  
Use your Msg LED/button and LCD to see/retrieve message(s).  
An extension can receive up to four simultaneous Message Waiting indications and  
LCD messages. One message is reserved for the Message Center.  
Your phone can be programmed to have up to four additional (flexible) Message  
Waiting buttons/LEDs. Ask if these buttons have been programmed on your phone. If  
so, substitute them when the Msg button/LED is mentioned in the following steps.  
Responding to a Lit Msg LED  
1. On an LCD phone, if you see a “+” press Scroll to display additional messages;  
otherwise, go to Step 2. The “+” indicates additional messages. The LCD can show  
up to three station messages for your extension and three for each additional  
(phantom) extension that you may have.  
2. Press Msg, then lift the handset. Your phone rings the extension or voice mail  
device that sent the indication. The LED continues to flash red.  
3. After answering the message(s), place the handset back on-hook.  
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3  
above to retrieve them. Voice mail devices turn off the LED/LCD indications after  
a short delay, after you checked all messages.  
5. To manually turn off your Msg LED, press your extension button, then press  
#409. Do this step for each message received.  
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Integration Features  
CIX Integration  
Turning On/Off Message Waiting LED on Another  
Extension  
If you call an extension and it’s busy or there is no answer, you can light that  
extension’s Message Waiting LED and enable that extension to call you back.  
1. Dial an internal extension. You hear busy tone or there’s no answer.  
2. Press Msg or 7. The Msg LED flashes red on the called phone. At your phone, the  
Msg LED lights steady red and the LCD shows the station number where you set a  
Message Waiting light.  
3. Press Spkr. Your Msg LED turns Off. The Msg LED on the called telephone  
flashes until the called party presses the flashing Msg button - which calls you  
back.  
4. To turn Off a Message LED that you have set on another extension, press #64 plus  
the extension number that has the message light set. Then hang up to release your  
telephone.  
CIX Integration  
Your company’s Toshiba Strata CIX phone system has the Proprietary Integration with  
your voice mail enabled allowing you to have an additional feature at your disposal—  
Soft Key Control of Voice Mail. If you cannot access this feature, check with your  
System Administrator.  
Soft Key Control of Voice Mail  
If you have a Strata series phone equipped with a Liquid Crystal Display (LCD) many  
standard functions of the voice mail system can be displayed on the LCD screen and  
operated by Soft Keys. Feature prompting makes voice mail functions easy to use via  
visual displays on the telephone in place of listening to voice prompts over the  
handset, although the voice prompts still play when soft keys are used.  
Note For general information on using Soft Keys on your phone, please see the  
Strata Telephone User Guides.  
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Integration Features  
CIX Integration  
When your telephone is idle, and a message  
arrives for an extension on your phone, the Msg  
LED is activated for the appropriate extension and  
updates the LCD with this display (shown right).  
If urgent messages are in the extension’s mailbox,  
the SAVED display is replaced with the number of  
URGENT messages.  
Mode  
Page  
Feature  
1 NEW/5 SAVED  
Scroll  
DIRECT SS  
SYSTEM SD  
PERSONAL SD  
EXTERNAL DIR  
INTERNAL DIR  
5951  
Soft Keys  
Soft Keys  
Once connected to your voice mailbox, the LCD  
displays the Main Menu options (shown at right).  
Mode  
Page  
Feature  
Scroll  
VOICE MAIL MAIN MENU  
3 NEW / 2 SAVED  
SEND  
PLAY MSGS  
MANAGE MBX  
HANGUP  
EXIT  
5951  
Soft Keys  
Soft Keys  
You are then able to perform many of the standard  
voice mail functions using the Soft Keys on your  
phone (Play Messages menu example shown at  
right).  
Mode  
Page  
Feature  
Scroll  
FRM: 5555  
MSG LENGTH: 00:54  
NEXT  
REPLAY  
PREVIOUS  
FORWARD  
SAVE  
DELETE  
SPL FUNCT  
GO FORWARD  
PREV MENU  
BACKUP  
PAUSE PLAY  
5953  
Soft Keys  
Soft Keys  
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Integration Features  
Call Record (LVMU only)  
Call Record (LVMU only)  
While on active call, a station user can record the conversation and store it in a voice  
mailbox. Recordings can also be paused or restarted. Depending upon your System  
Administrator, you are given either a manual method of recording that allows you to  
designate the mailbox where the recording will be sent or an auto method that  
automatically sends the recording to a predefined mailbox that is assigned to the  
phone you are using. This may be your personal mailbox.  
Note Ask your System Administrator which method you need to use when recording  
a call.  
This feature requires the presence of a Record and optionally a Pause (Pause/Resume)  
feature key to be programmed on your Strata telephone. Feature codes are not  
available.  
Important! Mailboxes have a definable limit on the length one message can be. If  
you plan on doing lengthy recordings using this feature, see your  
System Administrator so your message recording time can be properly  
defined.  
To record a call  
1. With a call in progress, press the Record key.  
If you are using the auto method, the Record LED flashes rapidly and there is  
approximately a one second interval before the recording starts and the Record  
LED changes to the in-use interval flash rate. You are now recording. Continue to  
Step 3.  
...or if you are using the manual method, the Record LED flashes green rapidly.  
Continue to Step 2.  
2. (Manual method only) If you want to record the call to the predefined mailbox  
associated with the phone you are using.  
2.a. Press #, the Record LED flashes rapidly and there is approximately a one  
second interval before the recording starts and the Record LED changes to the in-  
use interval flash rate. You are now recording. Go to step 3.  
..or if you want to record this call to another mailbox  
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Integration Features  
Call Record (LVMU only)  
2.b. Enter the mailbox number (usually the extension number). Finish by pressing  
#. The Record LED flashes rapidly and there is approximately a one second  
interval before the recording starts and the Record LED changes to the in-use  
interval flash rate. You are now recording.  
3. To stop recording, press Record. The LED turns off and the recording stops. To  
resume recording at this point you must begin a new recording. See step 1.  
Pause/Resume Recording  
You can pause the recording while continuing the conversation by pressing Pause key.  
The Pause LED flashes red. Your conversation is no longer being recorded.  
To resume recording as part of the same message, press the Pause button again. You  
can pause and resume indefinitely throughout the conversation. The only limit may be  
a message length imposed by the voice mail system  
Call Monitor (LVMU only)  
Note This feature requires the presence of a Call Monitor feature key to be  
programmed on your Strata telephone. Feature code can be used to log out.  
To active call monitor login by pressing the Call Monitor Key and entering your  
password.  
Press "Call Monitor Key" + Password + #.  
Following a successful login the Call Monitor LED light will be on.  
When a caller enters the user's mailbox to leave a message Call Monitor LED flashes  
slowly  
Single press allows user to listen to caller leaving message (one way monitor  
only).  
Call Monitor LED flashes rapidly. Ending the monitor by hanging up does not  
disconnect the caller. Attempting to put the call on hold will end monitoring.  
Second press connects caller to the user (two way speech).  
The caller is given no warning when they are connected.  
Hanging up now will disconnect the caller.  
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Integration Features  
Direct Transfer to Voice Mailbox  
To log out of call monitor when there is no caller in the voicemail box press Call  
Monitor.  
To log out at any time the Call monitor log out access code can be used (#963 by  
default).  
Direct Transfer to Voice Mailbox  
An internal user on the Strata CTX can transfer a call directly to another person’s  
voice mailbox without waiting for the call to forward from the called party’s  
telephone. The voice mailbox does not even need to be associated with an active  
telephone in the Strata CTX.  
Direct Transfer to Voice Mail simplifies getting a call for a busy or absent employee to  
his/her mailbox. It eliminates the need for the caller to enter the desired mailbox  
number after being connected to the voice mail system.  
³
To transfer a call directly to Voice Mail (VM)  
1. While on a call, press Cnf/Trn. You hear feature dial tone.  
2. Press Direct Transfer to VM or enter #407. You hear entry tone.  
3. Enter the VM mailbox number (usually the same as the extension number), then  
press #. The call transfers immediately and your extension becomes idle. The  
transferred party hears the greeting associated with the specified mailbox and can  
then leave a message.  
Note See Strata Telephone User Guide for information on programming this feature  
on your phone.  
Voice Mail Conference  
Voice Mail ports may be included in conference calls. This enables all members of the  
conference to listen to and play voice mail messages.  
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Notes to Users  
Step 1: Safety Approval  
Toshiba Information System (U.K.) Ltd declare that the Strata CTX and CIX product  
ranges comply with the EEC’s LVD directive, (Directive No. 73/23/EEC). The  
product has been assessed and found to comply with EN60950-1:2001.  
The notes listed below form part of the products compliance with the aforementioned  
European Norm.  
IMPORTANT SAFETY NOTES  
1-1. Both systems must have an earth connection and must be hardwired to a main  
distribution point. The main cabinet must be earthed.  
1-2. Table A-1 below identifies and classifies the ports available on the system:  
Table A-1  
Type of Circuit  
(EN60950  
Port Location  
Port Description  
Classification)  
Power SupplyBPSU672F/  
APSU112F/CHSUB192F  
SELV  
For connection of external 24 volt batteries.  
Processor BoardsACTU1F,  
ACTU2C, BECU1F,  
BBCU1F, BCTU2F,  
LCTU2C  
For connection of external Music-On-Hold source  
and Ethernet LAN connection  
SELV  
SELV  
AETS1A  
Ethernet I/F for CTX100 only  
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Notes to Users  
Step 1: Safety Approval  
Table A-1(continued)  
Type of Circuit  
(EN60950  
Port Location  
Port Description  
Classification)  
PDKU2A/BDKU/BDKS/  
BWDKU  
SELV  
For connection of Toshiba proprietary terminals.  
For connection of Voice Mail and Call Logging  
Equipment. RS232 ports.  
SELV  
TNV3  
BSIS1A  
RSTU1F/RSTU3F/BSTU1F/  
BSLU1F/BSLS1F/ASTU1F/ For connection of Approved 2 wire devices.  
LSLU  
PCOU2F/PCOUS2FRCOU/ For connection to PTO provided Loop Calling  
TNV3  
TNV1  
TNV1  
TNV1  
TNV2  
TNV2  
RCOS/RCOUS  
Unguarded Clear exchange lines.  
2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection  
to euro-ISDN services.  
RBSU1A/ RBSU2A  
2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection  
to approved Euro-ISDN services & devices.  
RBSS1A & RBSS2A  
RPTU1F/RPTU2F/BPTU1F  
PACU2F/PACU3F  
1 ccts ISDN30, (TBR4), primary rate I/F. For  
connection to euro-ISDN services..  
4 Cct AC15 Private Circuit I/F, (TBR17). For  
connection to PTO Private Circuit services.  
4 Cct DC5 Private Circuit I/F, (TBR 17). For  
connection to PTO Private Circuit services.  
PEMU2F/REMU  
Contains various ports for connection of audio  
paging amplifiers, dry relay contacts to control  
external equipment.  
SELV  
BIOU1A  
BVPU1A/BIPUM2A/  
BIPQ1A/LIPU-X1A  
Voice Over IP interface cards. House Ethernet/  
RS232 ports  
SELV  
SELV  
Stratagy DK, IES32,  
GVMU1F, LVMU1F  
Integrated Voice Mail unit. Houses R232 ports.  
Optical interface board for connecting remote  
cabinets.  
SELV  
SELV  
RRCU1A  
BPCI1A  
USB port for connection of PC for CTI  
DKT2500/DKT3000/  
DKT3500/IPT1020/  
DKT3200/IPT2000  
SELV  
Headset ports on any of the range of key telephones.  
8 port power failure Transfer Unit for BSTU and  
RCOU units.  
TNV3  
TNV3  
LPFU1A  
LCNU-C1A, LCNU-D1A  
Passive extender units for CIX product  
74  
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Notes to Users  
Step 1: Safety Approval  
Table A-1(continued)  
Type of Circuit  
(EN60950  
Port Location  
Port Description  
Classification)  
LEXU-A, LEXU-B, LCNU-  
B1A  
SELV  
Passive extender units for CIX product  
Any peripheral apparatus connected to the above ports must have the same EN60950  
classification. ie.  
SELV ports must only be connected to SELV type ports.  
TNV ports must only be connected to TNV type ports.  
1-3. The Strata CTX670 system must be hardwired into a switched fused spur, (which  
should comply with the requirements of a disconnecting device as specified in  
the standard EN60950), the switch on the fused spur outlet shall be considered  
the AC power disconnection device. This spur must be installed in accordance  
with 16th edition of the IEE wiring regulations, aka BS7671:1992. Or the latest  
edition of this standard.  
The Strata CTX100 system must be hardwired into a switched fused spur, (which  
should comply with the requirements of a disconnecting device as specified in  
the standard EN60950), the switch on the fused spur outlet shall be considered  
the AC power disconnection device. This spur must be installed in accordance  
with 16th edition of the IEE wiring regulations, aka BS7671:1992. Or the latest  
edition of this standard.  
The Strata CIX Office system must be hardwired into a switched fused spur,  
(which should comply with the requirements of a disconnecting device as  
specified in the standard EN60950), the switch on the fused spur outlet shall be  
considered the AC power disconnection device. This spur must be installed in  
accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992 or  
the latest edition of this standard.  
1-4. Environmental Installation details.  
The Strata CIX & CTX is designed to work within the following environmental  
conditions:  
Operating temperature 0oC to 40oC  
Humidity 20% to 80%  
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Notes to Users  
Step 2: EU Compliance  
Step 2: EU Compliance  
Toshiba Information Systems (U.K.) Ltd declare that the Strata CIX, CTX100 &  
CTX670 complies with the EEC's EMC directive, Directive No. 89/366/EEC as  
amended by directive 92/31/EEC. The product has been assessed and found to comply  
with the following product specific standards:  
EN55022:1998-9, EN/IEC61000-3-2/1995, EN/IEC61000-3-3/1995  
(Emissions)  
EN52024:1998, EN61000-4-2/1995+A1:1998, EN61000-4-3/1997+A1:1998,  
EN61000-4-4/1995+A1:2001, EN61000-4-5/1995+A1:2001, EN61000-4-6/  
1995+A1:2001, (Immunity)  
The notes listed below form part of the products’ compliance with the aforementioned  
European Norm.  
To ensure EU compliance the system must installed in accordance with the  
instructions in the “Installation and Maintenance” manual. In order to maintain  
compliance any shielded cables supplied and/or ferrite suppression cores must be  
used.  
76  
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Notes to Users  
Step 2: EU Compliance  
Equipment details Strata CTX/CIX100  
Base Cabinet Dimensions:  
Height - 370mm  
Expansion Cabinet Dimensions:  
Height - 370mm  
Width - 230mm  
Depth - 259mm  
Width - 303mm  
Depth - 259mm  
Weight - 8.8kg (fully equipped)  
Weight - 6.9kg (fully equipped)  
Equipment details Strata CTX/CIX670  
Base Cabinet Dimensions:  
Height - 296mm  
Expansion Cabinet Dimensions:  
Height - 254mm  
Width - 672mm  
Depth - 270mm  
Width - 672mm  
Depth - 270mm  
Weight - 14.1kg (fully equipped)  
Weight - 13.2kg (fully equipped)  
Equipment details Strata CIX Office/CIX200  
Base Cabinet Dimensions:  
Height - 89mm  
Expansion Cabinet Dimensions:  
Height - 89mm  
Width - 483 mm (with ears)  
Width - 440 mm (without ears)  
Depth - 410mm  
Width - 483mm (with ears)  
Width - 440mm (without ears)  
Depth - 410mm  
Weight - 7.2kg (cabinet & PSU)  
Weight 7.0kg (cabinet & PSU)  
Warning! This is a Class A product. In a domestic environment this  
Product may cause radio interference in which case the User  
may be required to take adequate measures  
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Notes to Users  
Step 3: Type Approval  
Step 3: Type Approval  
Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CTX &  
CIX product range complies with the requirements of the EC Directive 1999/5/EC,  
(aka Radio & Telecommunications Terminal Equipment Directive). A manufacture's  
Declaration under this Directive allows connection to the relevant Public Network  
Services and the right to place the Product on the market.  
The Strata CTX and CIX is classified as "Call Routing Apparatus" it is intended to be  
connected to the various Public Telecommunications Network Services for the  
purpose of generating and terminating "calls". Table 2 below lists the intended  
purposes of the relevant system network interfaces  
.
Table A-2  
Interface Type  
PCOU2F/RCOU  
Network Service  
Analogue Loop Calling Unguarded Lines. PD7002  
Euro ISDN30 service. Approved to TBR 4 & TBR12.  
Euro ISDN2 service. Approved to TBR 3.  
RPTU1F/RPTU2F/BPTU1F  
RBSU1A & RBSU2A  
Analogue 4 wire Private Circuits, uses AC15 signalling.  
Approved to TBR 17.  
PACU2F/PACU3F  
PEMU2F/REMU  
Analogue 4 wire Private Circuits, uses DC5 signalling.  
Approved to TBR 17.  
The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue  
shall apply.  
Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/  
P/100020. The information contained in this paragraph supports Toshiba’s claim:  
The following features require the interconnection of 2 or more exchange lines.  
Multi-party conferencing  
Call Forward External*  
Translation of Un-used Extension numbers*  
DISA*  
78  
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Notes to Users  
Step 3: Type Approval  
*Warning! These features can allow an Incoming callers access to an  
outgoing exchange line. There is an engineering programming  
parameter which can disable these features. In addition the  
DISA feature can be “password” protected. USERS SHOULD  
BE AWARE THAT THESE FEATURES CAN BE USED FOR  
FRAUDULENT PURPOSES. Please consult your supplier to  
ensure any necessary security measures are enabled.  
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79  
Notes to Users  
Step 4: Network Planning Information  
Step 4: Network Planning Information  
4-1. Strata CIX & CTX Tone Plan.  
Table A-3 below lists the characteristics of the tones and signals used in Strata CIX &  
CTX.  
Table A-3  
Tones/  
Signal to:  
Frequency  
Cadence  
N/A 0.12 ON 2s Off  
Meaning  
Call on Hold  
Exchange  
Line  
Music On Hold 1209Hz  
Internaql Hold Tone  
1. 500/640Hz  
2. 1240/1560Hz  
3. 840/1060Hz  
I/C PSTN call Opt.1 & 2.  
1s On 3s Off OR 1sOn 1s Off  
1s On 3s Off OR 1sOn 1s Off  
1s On 3s Off OR 1sOn 1s Off  
I/C PSTN call Opt.3 & 4.  
I/C PSTN call Opt.5 & 6.  
4. 840/1060Hz (T1) &  
1240/1560Hz (T2)  
I/C PSTN call Opt.7.  
I/C PSTN call Opt.8.  
T1-0.5s ON T2-0.5s On 3s Off OR  
T1-0.5s ON T2-0.5s On 3s Off  
5. 2000Hz mod by 10Hz  
5. 500Hz  
I/C PSTN to Busy DKT  
I/C Int call Opt 1  
1s On 3s Off  
DKT  
6. 1300Hz  
I/C Int call Opt 2  
1s On 1 S Off  
7. 1000/800Hz  
8. 1000/800Hz  
9. 660/500  
Call from D/phone A  
Call from D/phone B  
Call from D/phone B  
Busy/DND Override  
Recall Indication  
0.6s On 1000Hz/0.6s On 800Hz  
0.6s On 1000Hz/0.6s 800Hz  
0.7s On 660Hz/0.7s On 500Hz  
1s On 3s Off  
10. 2000Hz  
11. 2000Hz 10Hz Intrpt  
1s On 1 S Off  
12. 860/1180Hz (T1) &  
1300/1780Hz (T2)  
Emergency Ring down  
Call  
T1-0.5s ON T2-0.5s On Repeat  
80  
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Notes to Users  
Step 4: Network Planning Information  
Table A-3(continued)  
Tones/  
Signal to:  
Frequency  
Cadence  
Meaning  
1. 20Hz  
0.4s On 0.2s Off 0.4s On 3s Off  
1s On 3s Off  
Ringing Signal Internal  
Ringing Signal Internal  
Voice Mail Answer  
2. 20Hz  
3. DTMF A  
4. DTMF D  
80 or 160mS  
80 or 160mS  
Voice Mail Disconnect  
Voice Mail Recall  
2 Wire extns 5. DTMF B  
6. MWI Signal  
7. 20Hz  
80 or 160mS  
0.9 ON/0.1s Off  
Message Waiting Signal  
Recall Ringing Signal  
External Call waiting  
Internal Call waiting  
1s On 1 S Off  
8. 1209Hz  
2 bursts 0.16s On twice then 3s Off  
2 bursts 0.5s On twice then 3s Off  
9. 1209Hz  
1. 350/440Hz  
Continuous  
Dial Tone  
2. 400(T1), 350/  
440Hz(T2)  
4 bursts of 0.125s T2-3s On  
5 bursts of 0.1s 3s On  
0.4s On, 0.2s Off 0.4s On 2s Off  
0.375s On/0.375s Off Repeated  
0.375s On/0.375s Off Repeated  
0.375s On/0.375s Off Repeated  
1s On  
DND Stutter Dial Tone  
MW Stutter Dial Tone  
Ringing Back Tone  
Normal Extension Busy  
Busy-Extension in DND  
NU/Reorder Tone  
Executive override  
Entry Tone  
3. 350/440Hz  
4. 400/450Hz  
5. 400Hz  
6. 400Hz  
7. 400Hz  
Internal  
general  
8. 440Hz  
3 bursts of 0.1s  
9. 350/440Hz  
T1-3 bursts of 0.25s, T2 0.25s three Operation rejected. In call  
10. 1209Hz(T1),  
500Hz(T2)  
timess  
Operation accepted In call  
3 bursts of 0.125s  
Progmg Operation  
11. 350/440Hz  
12. 2000Hz  
2 bursts of 0.125s  
0.75s On  
accepted  
Prgmg Operation rejected  
CFD stutter dial tone  
13. 2000Hz  
1s On 2s Off Repeated  
14. 350/440Hz  
4-2. System Port to Port losses.  
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Notes to Users  
Step 4: Network Planning Information  
Table A-4 below lists the various “typical” transmission gains/losses when inter-  
connecting the various port types.  
Table A-4  
System Port  
RCOU3R/  
PCOU2F  
RPTU1F/  
RPTU2F  
PEMU2F/  
REMU  
PACU2F/  
PACU3F  
RSTU3F  
ASTU  
RBSU2A  
Type  
to  
fm  
to  
fm  
to  
fm  
1.9  
0
to  
fm  
to  
fm  
to  
fm  
PCOU2F/RCOU  
RPTU1F/2F  
3.7  
1.9  
1.9  
3.1  
3.7  
1.8  
1.8  
3.2  
1.8  
0
1.9  
0
1.8  
0
3.1  
3.2  
-0.7 -1.5  
RBSU2A  
0
0
0
0
PEMU2F/REMU  
1.3  
1.3  
1.3  
1.3  
2.6  
2.6  
-2.0 -2.0  
PACU2F/PACU3F -0.7 -1.5 -3.4 -2.5 -3.4 -2.5 -2.0 -2.0 -6.0 -6.0  
RSTU3F/ASTU -0.5 -1.0 -2.4 -2.8 -2.4 -2.8 -1.1 -1.5 -5.9 -6.2 -5.2 -5.2  
-Values indicate a transmission loss.  
4-3. Loudness Rating.  
The table below lists the measured loudness rating of the Toshiba proprietary  
terminals.  
SLR and RLR @ 0km PSTN. (All values are +/-dB)  
Table A-5  
System Port Type  
PDKU2A/BDKU/BDKS ITS-A  
RLR  
SLR  
1dB  
6dB  
4dB  
8dB  
PCOU2F/RCOU3F  
-5dB to -16dB  
2dB to -10dB  
RPTU1F/RPTU2F/RBSU1A  
PEMU2F/REMU  
-2dB to -14dB  
0dB to -9dB  
PACU2F/PACU3F  
82  
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Glossary  
This glossary defines frequently-used voice processing system features and functions.  
Term  
Busy Greeting  
Definition  
You can select your custom busy or the system busy greeting  
for callers to hear when your telephone is busy. If you do not  
record your custom busy greeting, the system busy greeting  
automatically plays.  
Call Screening operates in on/off mode. When on, your voice  
mail system asks callers for their name and company. Without  
the caller’s knowledge, the system relays that information to  
you. You can decide to receive the call, let the call forward to  
your mailbox, or transfer the call to another extension with or  
without announcement.  
Call Screening  
Someone who calls into the voice mail system. A caller can  
obtain information, leave a message for someone, and/or  
provide information.  
Caller  
The telephone user the caller reached. See “User.”  
Called Party  
Directory  
A caller enters digits corresponding to the first few letters of a  
user’s name and your voice mail system plays the recorded  
name (and optionally extension) that matches the entered  
digits. Your voice mail system offers the caller the option of  
selecting the name and being transferred or hearing the next  
name.  
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Glossary  
Do Not Disturb (DND) ~ Personal Greetings  
Term  
Definition  
Do Not Disturb operates in on/off mode. When on, your voice  
mail system automatically sends calls to your User ID (mailbox)  
without ringing your telephone first.  
Do Not Disturb (DND)  
Dual Tone Multi-frequency.  
DTMF  
Messages play in either FIFO or LIFO order. FIFO plays  
messages from oldest to newest.  
FIFO (First In, First Out)  
With future delivery, you can arrange for your message to be  
delivered at a specific time and date in the future. Once you  
send the message, you can use the Play Messages—Future  
Delivery Review option to review, continue to send, or delete  
the message.  
Future Delivery  
voice mail system  
Guest User IDs provide limited access to the  
Guest User ID  
for temporary and project-oriented employees, such as  
consultants and contractors. Guest users can only send  
messages to their Host User ID and other guests of their Host  
User ID.  
Messages play in either LIFO or FIFO order. LIFO plays  
messages from newest to oldest.  
LIFO (Last In, First Out)  
See User ID.  
Mailbox (User ID)  
Name Recording  
Your name (and optionally, extension) recording is used for the  
directory, system greeting, and User ID.  
There are two message queues: new and saved. The new  
message queue contains unheard and partially heard  
messages. When playing new messages, urgent messages  
always play first.  
New Message Queue  
You may record up to seven personal greetings that are played  
for callers when you are unavailable. Although only one  
greeting can be in effect at any one time, you can switch  
between the greetings by entering the greeting number, or pre-  
schedule different greetings to play at a certain time and/or day.  
Personal Greetings  
Greetings can be reviewed or re-recorded. You can also select  
the default system greeting.  
84  
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Glossary  
Personal List ~ Tone-dialling Telephone  
Term  
Personal List  
Definition  
You can create/modify up to seven personal destination  
(distribution) lists of User IDs and record a list comment for  
identification. When sending messages, you can select a User  
ID, personal list, system list, and/or the directory as the  
destination.  
You can mark a message “private,” meaning the message  
cannot be forwarded by the recipient to another user. The  
recipient is told the message has the Private attribute set when  
listening to his/her messages.  
Private Messages  
Return Receipt  
When sending, forwarding, or replying to a message, you can  
request a return receipt. Your voice mail system notifies you  
when and by whom the message was received. The recipient is  
not notified that receipt verification was requested and cannot  
circumvent the procedure.  
There are two message queues: new and saved. The saved  
message queue contains messages that you saved or that  
were automatically saved by the system. Messages flagged to  
be saved are moved to the saved message queue after you  
have logged out of your mailbox.  
Saved Message Queue  
Each User ID in the system has a security code. You must enter  
your security code to access your mailbox. The security code  
ensures the privacy of your messages, personal greetings, etc.  
Security Code  
The representative in your company responsible for configuring  
the voice mail system and your mailbox to suit you and your  
companies needs.  
System Administrator  
System Greeting  
Pre-recorded greeting that adds your recorded name (and  
extension, if required): “Please leave a message for (name).”  
Can be used by any user on the voice mail system. Based on  
your selection, callers hear the system greeting or a personal  
greeting.  
Destination (distribution) list of User IDs created and  
maintained by the System Administrator. Any user on the voice  
mail system can use the list. When sending messages, you can  
choose a User ID, personal list, system list, and/or the directory  
as the destination.  
System List  
DTMF push-button tone dialling telephone.  
Tone-dialling Telephone  
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Glossary  
Urgent Messages ~ User Notification  
Term  
Definition  
Messages are marked Urgent by the sender and by default, are  
played first, followed by all other messages. The System  
Administrator can set a notification record to use pager  
notification exclusively whenever Urgent messages are  
received.  
Urgent Messages  
Subscriber of the mailbox, also known as a mailbox user. A  
user has access to one or more User IDs in the system by  
knowing the security codes. Once a user accesses his/her User  
ID, he/she can play back messages, delete those messages,  
send them to other User IDs, etc.  
User  
Number for the mailbox user, also known as a voice mailbox.  
User ID/User ID Mailboxes  
A user mailbox records messages from callers. A user  
periodically checks the mailbox for messages, etc., or a variety  
of automatic notification methods can be employed. There is  
generally one mailbox for each extension, although several  
mailboxes can share a single extension when multiple users  
share the same telephone line.  
Each User ID can have up to 10 notification records set by the  
System Administrator to automatically call and notify you of  
messages. You can enable/disable the notify method for each  
of these records or change the notification telephone number.  
User Notification  
86  
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Index  
change  
security code, 18  
your greeting, 46  
your user options, 51  
CIX Integration, 68  
continuous  
A
about this guide  
conventions, vi  
organisation, v  
related documents/media, vii  
access your mailbox, 14  
delete, 28  
play, 28  
B
basic functions  
delete, 26  
D
destination  
forward, 26  
play, 25  
replay current message, 26  
reply, 26  
additional users, 35, 39, 41  
directory, 10, 34, 37, 41  
multiple destinations, 35  
personal list, 9, 34, 38, 41  
system list, 10, 35, 38, 42  
user ID, 34, 37, 41  
save, 25  
busy greeting, 7  
record, 55  
select, 56  
buttons  
direct transfer to voice mailbox, 72  
directory, 34, 37, 41  
distribution lists, 9, 10  
do not disturb, 52  
extension, vi  
C
E
call forward  
exit mailbox, 19  
extension number, vi  
system, 65  
call screening, 53  
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87  
 
F ~ M  
personalise, 4  
security code, 18  
manage  
F
FIFO, 5  
forward message, 6, 26, 37  
future delivery, 8  
review, 27  
guest user IDs, 63  
lists, 61  
mailbox, 45  
setting, 44  
menu  
change your user options, 51  
greeting, 46  
main, 3  
G
getting started, 13  
greeting  
manage mailbox, 45  
play messages, 24  
send messages, 33  
message waiting, 67  
message waiting light  
on, 68  
busy, 7, 55, 56  
change, 46  
personal, 7  
change your selection, 49  
create, 47  
record over, 47  
review greeting, 50  
sample, 17, 47  
system, 7  
on another telephone, 68  
messages  
additional destinations, 35, 39, 41  
append, 35  
continuous delete, 28  
continuous play, 28  
control  
guest user IDs  
manage, 63  
use, 64  
back up (rewind), 23  
go forward (advance), 23  
pause/resume, 23, 38, 40  
play next, 23  
play previous, 23  
toggle playback speed, 23  
volume, 23  
L
LIFO, 5  
lists  
manage, 61  
personal distribution, 34, 38, 41  
system distribution, 35, 38, 42  
date and time, 27  
destination, 9  
forward, 6, 26, 37  
future delivery, 8, 27, 44  
new message queue, 4, 28  
M
mailbox  
access, 14  
exit, 19  
manage options, 45  
88  
Strata LVMU/GVMU Voice Processing System User Guide 7/06  
Download from Www.Somanuals.com. All Manuals Search And Download.  
N ~ R  
notification, 58  
play, 21  
private, 8, 43  
continuous delete, 28  
continuous play, 28  
go forward (advance), 23  
next message, 23  
queues, 4  
reply, 6, 26, 40  
re-record, 35  
pause/resume, 23, 25, 38, 40  
previous message, 23  
replay, 26  
toggle speed, 23  
volume, 23  
return receipt request, 8, 43  
review recording, 35  
saved message queue, 5, 28  
send, 31  
special delivery options, 8  
types, 6  
playback controls, 22  
private messages, 8, 43  
Q
urgent, 8, 43  
Msg button/LED, 67  
multiple destinations, 35  
queues, 4, 28  
R
record  
N
name  
busy greeting, 55  
controls, 32  
messages  
recording, 16  
new/saved messages, 4, 28  
notification, 58  
append  
comment, 39  
recording, 35  
reply, 41  
P
pause/resume playback, 23, 25, 38, 40  
pause/resume recording, 32, 35  
personal  
re-record  
comment, 38  
message, 35  
reply, 40  
distribution list, 34, 38, 41  
greeting, 7  
change your selection, 49  
create, 47  
record over, 47  
review  
comment, 38  
recording, 35  
reply, 40  
play messages, 21, 24  
special functions, 27  
playback  
name, 16  
pause/resume, 32, 35  
reply message, 6, 26, 40  
back up (rewind), 23  
Strata LVMU/GVMU Voice Processing System User Guide 7/06  
Download from Www.Somanuals.com. All Manuals Search And Download.  
89  
S ~ V  
additional users, 41  
set future delivery, 44  
special functions, 43  
busy greeting selection, 56  
call screening, 10, 53  
change, 51  
return receipt request, 8, 43  
do not disturb, 10, 52  
message notification selection, 11, 58  
user prompts, 11  
S
user tutorial, 11, 13  
security code, 13  
change, 18  
send messages, 31  
soft keys, 68  
special delivery options  
private, 43  
V
voice mail conference, 72  
volume control, 23, 25  
return receipt request, 43  
urgent, 43  
special functions, 27, 43  
continuous delete, 28  
continuous play, 28  
date/time, 27  
future delivery review, 27  
new/saved queue, 28  
Strata 3000/2000-series digital phones, 68  
Strata CIX, 68  
system  
distribution list, 35, 38, 42  
greeting, 7  
T
tutorial, 13  
user, 11  
U
urgent messages, 8, 43  
user ID, 15, 34, 37, 41  
user options  
busy greeting, 11, 55  
90  
Strata LVMU/GVMU Voice Processing System User Guide 7/06  
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