Toshiba Telephone CT User Manual

Telecommunication Systems Division

Digital Business Telephone Systems

Digital Telephone

User Guide

(includes LCD, Add-on Module, and Direct Station Selection Console)

May 1999

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Contents

Introduction

Organization ....................................................................................................................................... viii

How to Use This Guide ...................................................................................................................... viii

Conventions ......................................................................................................................................... ix

Related Documents .................................................................................................................................x

Chapter 1 – The Grand Tour

Buttons ....................................................................................................................................................3

Fixed Buttons ...................................................................................................................................3

Flexible Buttons ...............................................................................................................................5

LCD ........................................................................................................................................................8

LCD Buttons ....................................................................................................................................8

LED Indicators ........................................................................................................................................9

On-hook/Off-hook ................................................................................................................................10

Volume Controls ...................................................................................................................................10

Chapter 2 – Features

Before You Begin .................................................................................................................................13

Automatic Line Selection ...............................................................................................................13

Ringing Line Preference ................................................................................................................14

Signaling ........................................................................................................................................14

Quick Reference ...................................................................................................................................14

Making an Internal Call .................................................................................................................14

Making an Outside Call .................................................................................................................15

Making an Outside Call to an ISDN Trunk ...................................................................................15

On-Hook Dialing ............................................................................................................................16

Answering Calls .............................................................................................................................16

Incoming Call Notification ............................................................................................................17

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Contents

Chapter 2 – Features

Account Code Calls ..............................................................................................................................17

Forced Account Codes (Verified/Non-Verified) ...........................................................................17

Voluntary Account Codes (Verified/Non-Verified) ......................................................................17

Alarm Reset ..........................................................................................................................................18

Alert Signaling ......................................................................................................................................19

Attendant Console Calling ....................................................................................................................19

Automatic Busy Redial (ABR) .............................................................................................................20

Automatic Callback (ACB) ..................................................................................................................21

Automatic Hold ....................................................................................................................................22

BGM Over Telephone Speakers ...........................................................................................................23

Call Forward .........................................................................................................................................23

Call Forward Modes .......................................................................................................................24

Using Call Forward Buttons ...........................................................................................................25

Using Access Codes .......................................................................................................................25

LCD Telephones ............................................................................................................................25

Call Forward–All Calls ..................................................................................................................26

Call Forward–Busy ........................................................................................................................26

Call Forward–No Answer ..............................................................................................................27

Call Forward–Busy/No Answer .....................................................................................................28

Call Forward–Fixed .......................................................................................................................29

Call Forward—External .................................................................................................................29

Call Park Orbits ....................................................................................................................................31

Call Park and Page ................................................................................................................................32

Call Pickup ............................................................................................................................................33

[DN] Pickup ...................................................................................................................................33

Directed Call Pickup ......................................................................................................................34

Group Pickup .................................................................................................................................34

Page/Internal Call Pickup ...............................................................................................................35

Call Transfer with Camp-on .................................................................................................................35

Call Waiting ..........................................................................................................................................36

Conference Calls ...................................................................................................................................37

Date/Time/Day Adjustment ..................................................................................................................38

Direct Inward System Access (DISA) ..................................................................................................38

DISA Calls - Internal ....................................................................................................................38

DISA Calls - External ...................................................................................................................39

Direct Station Selection (DSS) Buttons (Hotline) ................................................................................40

Do Not Disturb (DND) .........................................................................................................................40

Door Lock(s) .........................................................................................................................................41

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Contents

Chapter 2 – Features

Door Phone(s) .......................................................................................................................................42

DTMF Tone Dialing with * and # ........................................................................................................44

Emergency Ringdown/Hotline Service ................................................................................................45

Group Listening ....................................................................................................................................45

Handsfree Answerback .........................................................................................................................45

Handsfree Monitoring ...........................................................................................................................46

ISDN Outgoing Calling ........................................................................................................................47

Subaddress ......................................................................................................................................47

Message Waiting ..................................................................................................................................48

Message Waiting Light on [PDN] ..................................................................................................48

Message Waiting Light on [PhDN/MW] .......................................................................................49

Message Waiting Light on Another Telephone .............................................................................50

Microphone Cut-Off .............................................................................................................................50

Off-hook Call Announce (OCA) ..........................................................................................................51

HS-OCA .........................................................................................................................................52

SP-OCA ..........................................................................................................................................52

Override Calls .......................................................................................................................................53

Busy Override ................................................................................................................................54

Do Not Disturb Override ................................................................................................................54

Executive Override .........................................................................................................................54

Privacy Override ............................................................................................................................55

Toll Restriction Override ...............................................................................................................55

Page Announcements ............................................................................................................................56

All Call Page ..................................................................................................................................56

Privacy On-Line ....................................................................................................................................57

Privacy Release .....................................................................................................................................57

Release and Answer ..............................................................................................................................58

Saved Number Redial ...........................................................................................................................58

Speakerphone ........................................................................................................................................59

Speed Dial .............................................................................................................................................60

Speed Dial—Advanced Features ..........................................................................................................62

Feature Access Codes ....................................................................................................................62

Speed Dial Pause and Flash Storage ..............................................................................................64

Speed Dial Number Linking ..........................................................................................................65

Chain Dialing Speed Dial Numbers ...............................................................................................67

Timed Reminders ..................................................................................................................................67

Tone/Pulse Dialing ...............................................................................................................................69

Two (Tandem) CO Line Connection ....................................................................................................69

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Contents

Chapter 3 – LCD Operation

[DN] Button ...................................................................................................................................69

CO Buttons .....................................................................................................................................70

Supervision .....................................................................................................................................72

Voice Mail Integration ..........................................................................................................................72

Message Mailbox ...........................................................................................................................72

Message Retrieval ..........................................................................................................................73

Call Forward to Voice Systems ......................................................................................................75

Chapter 3 – LCD Operation

Control Buttons .....................................................................................................................................77

Soft Keys ..............................................................................................................................................79

Soft Key Display ............................................................................................................................80

How to Use Soft Keys ....................................................................................................................80

Soft Key Prompts ...........................................................................................................................82

Busy Lamp Field (BLF) Display ..........................................................................................................83

Caller ID/ANI/DNIS Information Mode ..............................................................................................84

DNIS ..............................................................................................................................................84

ANI/Caller ID .................................................................................................................................84

Call Park Orbit List Display .................................................................................................................85

Retrieve and Auto Dial Lost Calls ........................................................................................................86

Messages, Memos, and Name Display .................................................................................................87

Messages ...............................................................................................................................................89

System Messages 60~64 ................................................................................................................90

System Messages 65~99 ................................................................................................................90

Station Messages ............................................................................................................................90

Message Notifications ....................................................................................................................93

Silent Messaging (Busy Station) ....................................................................................................95

Memos ..................................................................................................................................................96

Speed Dial Memos .........................................................................................................................96

Timed Reminders ...........................................................................................................................98

Name/Number Display .........................................................................................................................98

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Contents

Chapter 4 – Add-on Module/DSS Console

DADM ................................................................................................................................................101

DSS Console .......................................................................................................................................103

[DSS] Button ......................................................................................................................................104

Features ...............................................................................................................................................104

Calling a Station ...........................................................................................................................104

Transfer to an Idle Station ............................................................................................................104

Call Transfer with Camp-on .........................................................................................................105

Call Answering (CO Line) ...........................................................................................................106

Speed Dial ....................................................................................................................................106

Paging ...........................................................................................................................................106

Call Forward Override ([DSS] Override) ....................................................................................106

Night Transfer ..............................................................................................................................107

CO Line Access Codes .......................................................................................................................109

Feature Access Codes .........................................................................................................................110

Paging Access Codes ..........................................................................................................................110

Speed Dial Access Codes ...................................................................................................................111

Flexible Directory Numbering ............................................................................................................113

Centrex Feature Buttons .....................................................................................................................113

Ringing Repeat ...................................................................................................................................113

Delayed Ringing .................................................................................................................................114

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Introduction

This guide describes how to use the 2000-series digital telephones for Strata DK systems.

Models covered in this user guide include digital telephones equipped with a Liquid Crystal

Display (LCD) and/or speakerphone. Also discussed are Digital Add-on Modules (DADMs)

and the Direct Station Selection (DSS) Console. The Strata DK systems which support this

equipment are:

♦

DK14

DK16e/16

DK40i/40

DK424/DK280 (Release 3.0 or higher)

Note This user guide incorporates the information in the Strata DK’s Liquid Crystal Display

Digital Telephone User Guide and the Add-on Module and Direct Station Selection

Console User Guide. Those guides are discontinued.

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Introduction

Organization

♦

Chapter 1—The Grand Tour provides an overview of the equipment, buttons, Light

Emitting Diodes (LEDs), and LCDs.

Chapter 2—Features describes the available digital telephone features in alphabetical

order. Detailed instructions on using each feature are covered.

Chapter 3—LCD Operation includes an explanation of the Control button and Soft Key

operations. Features which are available only on the LCD digital telephone are presented

alphabetically and include detailed LCD displays.

♦

Chapter 4—Add-on Module/DSS Consoles describes the DADM and DSS console

features and buttons.

Appendix A—Access Codes provides instructions for programming a sequence of steps

or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group

Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access

Codes.

♦

Appendix B—Centrex Application describes the Centrex features which may be

available with your Strata DK system.

Appendix C—Button Labels lists the feature button designations of the 2000-series

digital telephone models.

How to Use This Guide

We suggest that you read this entire guide and get acquainted with the Strata DK digital

telephones and its features. Once you become acquainted with the basic features, you can use

this guide in conjunction with the Digital Telephone Quick Reference Guide.

viii

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Introduction

Conventions

The left column gives

The right column gives the immediate response to your action.

This column also includes additional notes and comments.

you single or numbered

steps that you need to

perform a procedure.

Note Elaborates specific items or references other information. Within some tables, General

Notes apply to the entire table and numbered Notes apply to specific items.

Important! Calls attention to important instructions or information.

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

[PDN]

[SDN]

[PhDN]

[DN]

represents a Primary Directory Number (also known as an Extension

Number for your telephone.

represents a Secondary appearance of a [PDN]. A [PDN] which appears on

another telephone is considered an [SDN].

represents a Phantom Directory Number button (an additional Directory

Number).

represents a Directory Number button (also known as an Extension or

Intercom Number). Whenever [DN] is used in this guide, it means the user

can use any [PDN], [SDN], or [PhDN].

[DSS]

represents the directory number of another station which is accessed from a

DADM or DSS Console when this button is pressed.

([WUDꢀEROG

represents buttons on a telephone.

means “through”

is used for multiple key entries.

denotes the step in a one-step procedure.

➤

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Introduction

Related Documents

Refer to the following documents for more information:

♦

Digital Telephone Quick Reference Guide

PC/Data Interface User Guide

System Administrator Guide

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The Grand Tour

This chapter familiarizes you with the controls and indicators located on your digital

telephone. Understanding the function of the feature buttons and their associated LEDs will

improve your efficiency in using the telephone and will help you take advantage of all of the

benefits your telephone offers.

Toshiba digital telephones incorporate state-of-the-art telecommunications technology and

provide a vast array of calling features. They are easy to operate, and all features are accessed

with a feature button or a brief access code.

If your telephone is equipped with an LCD, information and feature prompting makes call

handling more efficient and provides easy access to frequently-used features. Abbreviated

feature prompts guide you through specific tasks.

In addition to the standard features, the LCD telephones provide Alphanumeric Messaging,

Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed

Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call

Duration, Date/Time of Day displays, and the ability to display names and telephone numbers

of outside, incoming callers.

Telephones equipped with a speakerphone, enable you to make and receive outside and

internal calls without lifting the handset.

Feature operations in this guide use the button designations for the 2000-series models.

The following telephone models belong to the 2000-series (see Figure 1 on Page 2):

♦

DKT2010-H (10-button model that enables users to answer internal calls without lifting

the handset)

DKT2010-SD (10-button model equipped with a LCD and a speakerphone which enables

users to make and receive outside and internal calls without lifting the handset)

DKT2020-S (20-button speakerphone model which enables users to make and receive

outside and internal calls without lifting the handset)

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The Grand Tour

♦

DKT2020-SD (20-button speakerphone model equipped with an LCD, and a

speakerphone which enables users to make and receive outside and internal calls without

lifting the handset).

Buttons

LCD Display

Handset

LCD Control/Soft

Key Buttons

Red/Green

LED Indicators

Dial Pad

Flexible Buttons

0539

Fixed Buttons

Microphone Location

Figure 1

20-button Digital Speakerphone with LCD

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The Grand Tour

Buttons

There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 0LF, 0VJ, 5HGLDO,

+ROG, &RQIꢁ7UQ, 9RO▲, andꢀ9RO▼) are standard to every Strata DK 2000-series telephone

(see Figure 1). The flexible buttons consist of Directory Number (Primary, Secondary,

Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by

telephone.

Fixed Buttons

The fixed buttons are located on your dial pad and enable you to perform standard functions quickly

and easily.

Table 1

Fixed Button Definitions

Button

Definitions

&QIꢁ7UQꢀ

(Conference/

Transfer)

➤

Press to set up conference and transfer calls (see “Conference Calls” on

Page 37).

+ROG

➤

Press once to hold internal or outside calls. The

Line LED flashes green at the internal hold rate.

HOLD LINE 10

JAN 01 SUN 12:19

...or press twice to enable Exclusive Hold. The

Line LED flashes green at the exclusive hold rate.

Note Exclusive Hold enables you to place a call on hold so that only you or

somebody using a Call Pickup code at another station can retrieve it.

To retrieve a call on hold:

➤

Press /LQH or [DN] which is on hold

...or if the call is on Exclusive Hold, from another station dial ꢂꢃ plus your

[DN], or dial ꢂꢃꢂꢄ plus the CO line number (001~200) that the call is held

on.

If a call is not retrieved by a certain time (set in

system programming), it recalls back to your phone.

You hear repeated recall tone (or if you are on the

phone, you hear recall tone twice).

HOLD LINE 201

LINE 10 RECALL

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The Grand Tour

Buttons

Table 1

Fixed Button Definitions (Continued)

Button

Definitions

+ROGꢀ(continued)

If the held party hangs up, the call is released and the CO provides a hold-

release signal.

Note If your telephone is programmed for Automatic Hold, existing calls are

automatically placed on hold when you answer a call or make another

call. (See “Automatic Hold” on Page 22.)

A different call can be held on each [DN] or /LQH

button on your phone. Each time you press 6FUROO,

CO LINE 02

HOLD

a different [DN] or /LQH is selected. The selected

button’s LED flashes rapidly and your LCD displays

information for the call holding on that button

(samples shown at right).

DN 202

HOLD

0LF

(Microphone)

➤

Press to toggle the microphone ON/OFF while the telephone is in use. The

LED indicates the status of the microphone.

Notes

♦

The microphone and accompanying LED are always ON when receiving

“voice first” internal [DN] calls to enable Handsfree Answerback and OFF if

you receive a ring-first call. Mic may be ON/OFF when placing an on-hook

CO line or internal [DN] call.

♦

Each station’s Mic can be set in system programming to switch ON/OFF

with one touch, to switch OFF only while pressed and held, or to be either

ON/OFF at the start of handsfree dialing.

To talkback to an HS-OCA call, press and hold Mic and talk over your

telephone handset/headset. The LED and microphone remain OFF during

OCA talkback operation (see “HS-OCA” on Page 52).

♦

Mic functions on Handsfree Answerback and OCA calls for privacy.

0VJ

(Message)

➤

When Msg LED flashes, press 0VJ to call back the station or voice mail

device that activated the LED (see “Message Waiting” on Page 48). This is

the telephone’s [PDN] message waiting button.

5HGLDO

➤

Press the same [DN] or /LQH that you used to dial the original number.

Press 5HGLDO. The last number called is redialed.

Note If you have Automatic Line Selection, you must first lift the handset.

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The Grand Tour

Buttons

Table 1

Fixed Button Definitions (Continued)

Button

Definitions

6SNU

(Speaker)

➤

Press to toggle the speaker ON/OFF. The LED indicates the status of the

speaker.

Notes

♦

6SNU must be pressed and held down when switching from Handset to

Speakerphone mode.

♦

Also selects a line or the internal [PDN] if programmed for auto preference

in system programming. Can be used to disconnect on-hook

speakerphone calls.

➤

Press to adjust volume levels (see “Volume Controls” on Page 10).

9RO▲

9RO ▼

Flexible Buttons

All flexible buttons must be programmed for your telephone in system programming and vary

for individual telephones. If a button does not appear on your display or telephone keystrip

label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as /LQH and/or 3RROHGꢀ/LQHꢀ*US which enable you to

directly access outside Central Office (CO) lines. 3RROHGꢀ/LQHꢀ*US enables you to access

available CO Lines from a group of lines appearing under one button.

If your telephone does not have a /LQH or 3RROHGꢀ/LQHꢀ*US button and you want to access

outside CO lines, you can use access codes. For a listing of these codes, see “Access Codes”

on Page 109.

Directory Number [DN] Buttons

The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or

answer a call and are known as your extension or intercom number(s). You can have multiple

[DN] buttons on your telephone (see Figure 2), including [DNs] belonging to another

telephone, [SDNs].

Incoming calls ring your telephone’s [PDNs] from the top down. For example, incoming calls

to Station 10’s [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.” Your

[PDN] is considered busy only when all of the [PDNs] are being used by your telephone or

other telephones, and/or when your telephone is on any type of CO Line or [DN] call.

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The Grand Tour

Buttons

If you have an LCD telephone, you can find out the actual Directory

Number of a [DN] button by pressing the [DN] you want to display

DN = 210

and dialing ꢂꢅꢆꢄ. The number (ꢇꢈꢆ) displays.

Table 2

Directory Button Definitions

Button

Definitions

[PDN]

Primary Directory

Number

Press to answer a call to the Primary Directory Number or to initiate a

phone call. The [PDN] is specifically your Extension Number or Intercom

Number. Your telephone can have up to four [PDN] buttons with your

number. You can set Call Forward and Voice Mail ID code for your [PDN].

[SDN]

Secondary Directory

Number

A [PDN] of another telephone which appears on your telephone is

considered a [SDN]. You cannot set Call Forward and Voice Mail ID code

for [SDNs] on your telephone.

[PhDN]

Phantom Directory

Number

Up to eight Phantom Directory Numbers can be dedicated to a station or

shared by a group of stations. One example of a Phantom Directory

Number application is when it is used as a common phone number for an

entire department. For instance, when the [PhDN] appears on a group of

telephones, such as the Sales Department, it will ring on all of the

telephones of the group when it is called. You can only set Call Forward

and Voice Mail ID code for [PhDNs] that are owned by your telephone.

You can have a separate message waiting button and mailbox for up to

four [PhDNs] on your telephone.

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The Grand Tour

Buttons

Phantom Directory Numbers

[PhDNs]

MW/50

11-1

11-2

10-1

10-2

10-3

Secondary Directory Numbers

[SDNs] of Station 11

Calls to Station 11 can be originated

or answered by Station 10 by

pressing the 11-1 or 11-2 button.

10-2

10-3

11-1

11-2

Station 10's Primary Directory

Numbers [PDNs]

Station 10

Station 11

Figure 2

Multiple Directory Numbers Example

Feature Buttons

Preprogrammed feature buttons can be assigned to your telephone and vary for individual

telephones. See Table 17 on page 115 for a list of all the possible feature buttons.

If a button does not appear on your display or telephone keystrip label, see your System

Administrator for button assignments.

If your telephone has not been programmed for a 6SHHGꢀ'LDO button, you can substitute the

key in any of the procedures that appear in this guide.

ꢉꢀ

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The Grand Tour

LCD

In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate

desk clock and calendar combination. When you have an outside call in progress, an elapsed

time display gives a constant reminder of the call duration. Alphanumeric messaging

capability is also provided (see “Messages, Memos, and Name Display” on Page 87). All

display functions occur automatically as call processing proceeds.

A “+” next to the LCD readout (sample shown at right) on your

CF-A 201-203+

telephone indicates there is more data in memory. Press 6FUROO to

JAN 01 TUE 12: 19

advance through the information. Press 3DJH to switch from the CF

display to the User Name display.

All LCD examples in this user guide are shown with Soft Keys turned OFF. If your telephone

has Soft Keys turned ON, the displays may be different (e.g., the information on rows 1 and 2

is reversed), but they still enable you to follow the steps in this guide.

LCD Buttons

There are two sets of buttons available with the LCD, Control and Soft Key (see Figure 3).

The Control buttons consist of the Mode, Page and Scroll functions, while the Soft Keys offer

access to frequently-used features that appear as abbreviated prompts above the Control

buttons.

Soft Key Prompts

TRNS

Mode

CONF

Page

PGE

Scroll

Soft Key and Control Buttons

0622

Figure 3

LCD Buttons (with sample Soft Keys)

Both sets of buttons cannot be active at the same time.

♦

Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a

call).

♦

Control buttons are active when the Soft Keys are turned off and/or the telephone is idle.

(See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)

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The Grand Tour

LED Indicators

Each line and feature button has a LED next to it which indicates the status of the line or

feature associated with the button.

Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3).

Table 3

LED Indicators

Your Station (Green)

Other Station (Red)

Use

Line or [DN] In-Use

Interval Rates

2 seconds on, 1/8 second

steady

(access outside line)

off— 1/8 second ON/OFF

Incoming Call

(while ringing)

1 second on at 10 pulses/

second—1 second OFF

one second ON/OFF

1/2 second ON/OFF

Hold (outside line)

4 pulses/second for 1/8

second ON/OFF

Note If using 3RROHGꢀ/LQHꢀ*US, the

hold indication is only at the

station that places the call on

hold.

Hold – Consultation

(during consultation/transfer to another

station)

10 pulses/second

steady

Hold – Exclusive (outside line)

steady

flashes

Hold – Recall

(when held call recalls your idle station)

1 second at 2 pulses/second,

1 second at 10 pulses/second

1 second at 2 pulses/second,

1 second at 10 pulses/second

steady

Hold – Exclusive Recall

Internal Call

(while station ringing)

Your [PDN] flashes 10 pulses/

second—1 second off

[SDN] red flashing or

green ringing

Busy Station Transfer

(outside call transferred to your busy

station from a designated station or AA)

4 pulses/second, 1/8 second

ON/OFF

3/4 second on, 1/8

second OFF

After disconnecting first call...

Alert Signal

10 pulses/second

.5 seconds

2 pulses/second

4 seconds

steady

Conference

10 pulses/second

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The Grand Tour

On-hook/Off-hook

Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-

hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset

should be lifted off of the telephone cradle. “On-hook” indicates that the handset should

remain in the cradle and should not be lifted.

Volume Controls

Your telephone has a volume increase and decrease button for controlling speaker and handset

volume levels.

You must hold down either button (9RO ▲/9RO ▼) for at least 1/8 second for any volume

change to occur. If you continually hold down either button, the volume continually changes

about every half second until the level limit is reached.You hear ring tone as long as you press

a Volume button when your telephone is idle.

The method for changing feature volume varies. Some features can be adjusted using only the

9RO ▲/9RO ▼ (see Table 4) and others require additional buttons (see Table 5 on page 11).

Table 4

Using only Vol ▲/Vol ▼

Phone

Status

Feature

Comments

Ring Tone Volume/Incoming

Handsfree Answerback and

Speaker OCA

On-hook,

Idle

Adjusting the ring tone volume also changes the

volume level of incoming Handsfree Answerback

and Speaker OCA calls before they are answered

by pressing a [DN].

Handset Receiver

Off-hook

After a call is terminated and the handset is on-

hook, the volume level returns to the “original” level

for the next call. This “original” level can be adjusted

to higher/lower in system programming.

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The Grand Tour

Volume Controls

Table 5

Using Vol ▲/Vol ▼ with Other Buttons

Phone

Feature

Status

Press

Comments

Microphone Sensitivity

On-hook/

Off-hook

While pressing,

hold 0LF and 9ROꢀ

▲/9ROꢀ ▼ for three

seconds.

The Mic LED flashes about six

times while setting the sensitivity.

When the microphone is set for

the lowest or normal sensitivity,

the Mic LED lights steady when

the telephone is busy on a

speakerphone call.

Handset/Headset Call

Waiting Tone

On-hook/

Off-hook

The tones are received over the

handset/headset and speaker.

While pressing,

hold 5HGLDO and

9RO ▲

On-hook/

Off-hook

The tones are received over the

speaker.

While pressing,

hold 5HGLDO and

9RO ▼

Muted Tone Burst

On-hook

[DN] followed byꢀ

ꢂꢊꢈꢆꢈ then 9ROꢀ

▲/9ROꢀ ▼

You hear the muted tone for 15

seconds or until disconnected by

pressing 6SNU.

Note Tone sent for Busy

or DND Override,

Call Transfer with

Camp-on, etc.

Ringing, Handsfree

Answerback, and Speaker

OCA.

On-hook

ꢂꢊꢈꢆꢇ followed by

9ROꢀ▲/9ROꢀ ▼

Your phone rings for 15 seconds

or until disconnected by pressing

6SNU. Enables you to check if

you can hear ringing at a

distance from your telephone.

Speaker

On-hook,

idle

[DN] followed by

9ROꢀ▲/9ROꢀ ▼

After you press a [DN], you hear

dial tone.

Adjusts Internal and CO Dial

Tone, Background Music.

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The Grand Tour

Volume Controls

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Features

This chapter lists all the digital telephone features in alphabetical order beginning on See Page

17. These features can be performed on 2000-series digital telephones equipped with or

without LCDs. Features which require a telephone equipped with a speakerphone are noted.

Before You Begin

If you are a new user of the Strata DK digital telephone, you need to find out if your telephone

has been set up for Automatic Line Selection and Ringing Line Preference. You will also need

to know if your telephone has tone or voice first signaling when you receive an internal call:

♦

Tone Signaling rings.

Voice First Signaling does not ring; instead you hear a long tone, then the caller’s voice.

Each of these features are enabled in system programming and determine how you will make

and answer calls on your telephone.

Automatic Line Selection

You have Automatic Line Selection, if you hear dial tone and the

[DN], Line, or Pooled Line Grp LED lights steady green. The LCD

displays the station number (201) and the seized CO line (sample

shown at right).

NO. 201

USING LINE 11

➤ Lift the handset or press 6SNU.

You do not have Automatic Line Selection, if you hear silence.

➤ Press an available [DN] or /LQH before dialing.

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Features

Quick Reference

Ringing Line Preference

You have Ringing Line Preference, if you can answer a line ringing your station by lifting the

handset or pressing 6SNU. You do not have Ringing Line Preference, if you have to press the

button associated with the ringing call (flashing LED) to answer the call.

If your telephone does not have Automatic Line Selection, press the flashing [DN] or /LQH

first, before using the handset or 6SNU.

Signaling

If you hear a long tone, followed by a caller’s voice, you have Voice First Signaling.

➤ Talk in the direction of your telephone

...or answer the call as you normally would using either the handset or 6SNU.

If you hear successive ring tones, you have Tone First Signaling.

➤ Lift the handset or press 6SNU.

Note You can change to the alternate signaling method when making a call on a call-by-call

basis by pressing ꢈ after dialing an internal telephone number.

Quick Reference

The following is a quick reference chart for using your telephone’s standard features.

Making an Internal Call

1. Lift the handset or

press 6SNU

...or if you do not

have Automatic Line

Selection, press a

[DN].

2. Dial a directory

NO. 203

201

number (201).

3. When finished with

the call, hang up or

press 6SNU.

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Features

Quick Reference

Making an Outside Call

1. Lift the handset or

NO. 203

press 6SNU

USING LINE 6

...or if you do not

have Automatic Line

Selection, you must

also:

press /LQH

...or 3RROHGꢀ/LQHꢀ

*US

...or [DN], then enter

a CO line or line

group access code

(see “CO Line Access

Codes” on Page 109).

2. Dial the telephone

number.

The LED flashes green and the digits

are displayed as you dial.

NO. 203

5551374

The display automatically changes

from dialed number to elapsed time

after a programmed period. After you

hang up, elapsed time is displayed for

15 seconds and then changes to date/

time display.

NO. 203

00: 13: 23

3. When finished with

the call, hang up or

press 6SNU.

Making an Outside Call to an ISDN Trunk

1. Access an outside CO

line

2. Dial the number.

3. Press 6WDUW.

The dialed digits will not be sent until you press this button or

until the timer expires. See “ISDN Outgoing Calling” on Page

47 for more information on ISDN calls.

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Features

Quick Reference

On-Hook Dialing

1. Press 6SNUꢀ(if you

have Automatic line

selection).

2. Access an outside line

and dial a telephone

number.

3. Lift the handset when Note If you have a full speakerphone, you do not have to lift

the called party

answers.

the handset.

4. When finished with

the call, hang up or

press 6SNU.

Answering Calls

When you receive an incoming call, the LCD displays either the CO

NO. 203

line (10)

LINE 10 RINGING

... or the station’s [PDN] (210).

NO. 203

210 CALLING

➤ Lift the handset or

The green LED changes from incoming call rate to the in-use

rate. Your LCD displays the answered line.

press 6SNU

For information on Caller ID/ANI/DNIS LCD displays for

incoming calls, see Chapter 3 – LCD Operation.

...or if you do not

have Ringing Line

Preference, press the

flashing [DN], /LQH,

or 3RROHGꢀ/LQHꢀ*US

and lift the handset.

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Features

Account Code Calls

Incoming Call Notification

Muted ringing while you are on a call indicates an incoming call. If another call comes in

during the first call, release, transfer, or place the call on hold, then answer the second call.

➤ Press 5HOHDVHꢀDQGꢀ$QV

...or hold down the hookswitch for about one second.

Account Code Calls

Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for a variety

of reasons including billing, tracking, and line restriction applications. Account Codes are

recorded by the system and can, along with the details of the calls, be printed on a Station

Message Detail Recording (SMDR) report.

Forced Account Codes (Verified/Non-Verified)

Some applications require you enter an Account Code, called a Forced Account Code, before

dialing a telephone number.

If the system is set for Verified Account Codes, station users must enter specific codes when

entering the Forced Account Code(s) or the call does not execute. Verified Account Codes are

established in system programming or by designated stations.

➤ To dial using a Forced Account Code Emergency Override of Forced Account Codes

You can bypass Forced Account Code requirements with three emergency numbers, including

911. See your System Administrator for these numbers:

1) 911

_______ 3)

_______

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are usually optional. They can be entered after accessing a CO line

or during a call, to keep track of the call for client billing purposes.

An exception is a Voluntary Account Code which is required to change the Toll Restriction

classification of your station. The code gives you access to telephone numbers outside your

usual dialing area and must be entered prior to dialing the telephone number. As an example, if

your station is restricted to local area calls, you can make out-of-state calls by using a

Voluntary Account Code set in system programming.

If the system is set for Verified Account Codes, station users must enter specific codes when

entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.

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Features

Alarm Reset

➤ To dial using a Voluntary Account Code

1. After accessing a CO Your conversation is not interrupted.

NO. 204

line, press $FFRXQWꢀ

&RGH

ENTER ACCT CODE

Note If the Voluntary Account

Code is not required to dial

out, the account code can be

entered during a call.

...or 6SHHGꢀ'LDOꢀ+

ꢃꢆ

...or

ꢉ^{ꢃꢆ if your}

telephone does not

have a speed dial

button.

2. Enter the Account

Code.

When your station is set for Verified

Account Codes, you hear a half

second confirmation tone if the code

is valid.

NO. 204

CODE VERIFIED

The outside party is not able to hear any tones (e.g.,

confirmation tones) when the Account Code digits are being

entered. If your station is programmed not to verify Account

Codes, you do not hear a confirmation tone.

If the code is invalid, you hear two

NO. 204

short tones.

CODE NOT VALID

3. Dial another account

code by repeating

Steps 1 and 2.

The last code entered is recorded.

4. Dial a telephone

number.

Any digits dialed after the code is entered in Step 2 is treated as

part of a telephone number.

Alarm Reset

Your Strata DK system can be connected to a facility alarm system. All telephones produce a

startling tone whenever this alarm is activated.

➤ To reset the alarm

Press $ODUPꢀ5HVHW.

➤

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Features

Alert Signaling

Alert Signaling enables you to send an alert sound to a predesignated (partner) station by

pressing a single button. This feature is based on the “buzz” key, where, for example, a

manager might alert his/her administrative assistant to enter the office.

You can have as many as four $OHUWꢀ6LJQDO(s) to send or receive an Alert Signal to/from

other telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or

in the DND or Call Forward mode.

➤ To send an Alert Signal

➤ Press $OHUWꢀ6LJQDO. An alert tone sounds at the designated station.

Attendant Console Calling

Up to four Attendant Consoles can be installed per system. There can be up to three ways to

call the Attendant Console, depending upon system programming.

➤ To call any attendant console

➤ Press a [DN] + ꢆ.

The call rings the Attendant Console’sꢀꢆ button. Dialꢀꢆ calls

rotate between the consoles if more than one console is installed.

➤ To call a specific console

➤ Press a [DN] + the

The call rings the console’s ,Qꢋ'1 (incoming [DN] button). Your

System Administrator can provide the Attendant Console(s)

,Qꢋ'1s.

console’s [DN].

➤ To call all consoles for an emergency

➤ Press a [DN] + the

emergency access

code ꢂꢅꢆꢆ.

The call rings the (PJU button on all attendant consoles.

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Features

Automatic Busy Redial (ABR)

After reaching a busy outside number, you can activate ABR so that the Strata DK system

automatically redials the number at regular intervals. If the system redials an outside number

that is still busy, ABR resets and tries again. This feature may not be allowed on some (or all)

lines in your system—depending on the telephone line type connected.

ABR is not attempted while your station is busy, but continues to

NO. 202

time-out. The system inserts a pause (P) on your LCD before redialing

P555 3700

the number.

➤ To activate ABR

1. When you reach a

busy number, press

$XWRꢀ%XV\ꢀ5HGLDO

The LED flashes red.

...or &QIꢁ7UQ + ꢂꢅꢅ. You hear confirmation tone.

2. Hang up

NO. 202

ABR SET

...or press 6SNU.

3. The system redials,

up to 15 times, every

30 or 60 seconds

(depending on system

programming).

4. Your telephone

receives ring tone,

when ABR dials the

number and it is

available.

The [DN] or Line and Spkr LEDs flash green.

5. Lift the handset or

press 6SNU and wait

for the party to

answer.

If you do not pick up the handset or press 6SNU within 30

seconds after a connection is made, you hear a muted ring for

another 30 seconds, then the call disconnects.

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Features

Automatic Callback (ACB)

➤ To cancel ABR

➤ Press $XWRꢀ%XV\ꢀ5HGLDO

...or [DN] + ꢂꢅꢅ.

Automatic Callback (ACB)

After reaching a busy/DND station, you can set ACB to have the system call you back when

the called station becomes available. You can also set ACB to place you in a queue for an

available CO line, if you reach a line group in which all lines are busy.

➤ To set ACB

1. After reaching either

You hear busy tone, followed by dial

tone (two secs.), then busy tone.

NO. 204

INT 210 ACB SET

a busy/DND station

or CO line, press

$XWRꢀ&DOOEDFN

When you set ACB at a busy station,

its number (210) displays.

...or ꢅ.

When you set ACB at a busy line

group, its access code number (801) is

displayed.

NO. 204

INT 801 ACB SET

2. Hang up

You can make other calls while waiting for the called station/

line to become available.

...or press 6SNU.

3. Your telephone rings

For busy/DND station: the [DN] LED

NO. 204

at a fast rate when the flashes green (incoming call). The

210 ACB

called station or CO

line becomes idle.

station number you called (210)

displays.

For busy CO line: the [DN] LED from

which you attempted to first access

the line flashes red (incoming call

rate). The seized line’s number (3)

displays.

NO. 204

LINE 3 ACB

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Features

Automatic Hold

4. Answer within three

After you answer, you hear a single tone, and the LED flashes

green (in-use).

rings to prevent the

callback from being

cancelled.

If you hear a busy tone after answering a callback, the called

party is already on another call or the line has already been

seized or has received an incoming call. Your request is not

cancelled. You will be called again the next time a line

becomes idle.

5. If you were

If the original call was made using LCR, the telephone number

attempting to make an is automatically dialed.

outside call and did

not use LCR, you

must now redial the

telephone number.

➤ To cancel ACB (to busy or DND station)

➤ Press $XWRꢀ&DOOEDFN or [DN] + ꢂꢅꢌ.

Automatic Hold

Automatic Hold enables you to automatically place a call on hold by pressing another outside

/LQH or a [DN] button—there is no need to press +ROG. You can also switch between calls

without having to press +ROG. Your telephone must be programmed for this feature, otherwise

existing calls drop if you do not press +ROG before answering or making another call.

➤ To use Automatic Hold

➤ While on a call, press another /LQH or [DN] to receive/originate a new call. The LED of

the accessed line flashes (in-use). The first call is put on hold and the LED flashes (on-

hold).

➤ To switch between calls

➤ Press /LQH or [DN] of the held call. The LED of the line just accessed flashes (in-use).

The LED of the Line or [DN] placed on hold flashes (on-hold).

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Features

BGM Over Telephone Speakers

BGM over external speakers is controlled by the System Administrator. If BGM is enabled,

you can turn it ON/OFF for your individual station speaker.

➤ To enable/cancel BGM on your telephone speaker

➤ Press 7HOꢀ6HWꢀ0XVLFꢀto toggle BGM ON/OFF.

...or press a [DN] + ꢂꢅꢍꢈ + 6SNU to turn BGM ON and press a [DN] + ꢂꢅꢍꢆ + 6SNU to

turn it OFF (ignore busy tone after dialing ꢂꢅꢍꢈ and ꢂꢅꢍꢆ).

Call Forward

If your telephone has more than one [DN], you can assign Call Forward destinations for each

[DN] on your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can be

independently set for a different Call Forward feature. Call Forward must be set before the call

is received and has priority over the Station Hunt feature.

To set call forward from a [PDN] or [PhDN]:

♦

You must set the call forward from your telephone.

Your telephone must be programmed as the owner of the [PDN] or [PhDN].

Note If you hear a re-order tone when following any of the Call Forward steps, your

telephone is not the owner of the [PDN]/[PhDN].

If Call Forward is set, the following calls to your station forward (except in Call Forward-

External mode):

♦

Internal calls (Handsfree and OCA calls optionally may or may not)

Auto Attendant calls

CO lines calls that ring only your station

Transferred CO line or station calls

CO lines that ring more than one station do not forward.

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Features

Call Forward

Call Forward Modes

You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:

♦

Call Forward—All Calls forwards all calls immediately; your telephone does not ring

when called.

Call Forward—Busy forwards calls immediately when your station, [PDN], or [PhDN] is

busy or in the DND mode.

♦

On “tone-first” systems, if your [PDN] appears on more than one button on your

telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use;

if there is an idle [PDN], it flashes or rings when called.

On “voice-first” systems, Call Forward Busy forwards all calls any time your

telephone is in use.

Note Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer, and Call

Forward-No Answer can be set with the touch of one button. See “Feature Access

Codes” on Page 63.

♦

Call Forward—No Answer forwards all calls to your station if you fail to answer within

a designated time (set by you when you enable the feature). Your station can be

programmed to bypass Call Forward-No Answer when receiving Voice First (handsfree)

calls. Callers can activate voice first or OCA by dialing ꢈ during their voice

announcement.

♦

Call Forward—Busy/No Answer forwards all calls to your station immediately

whenever you are busy, in the DND mode, or after ringing and you do not answer the call

within a designated time (set by you when you enable the feature). Your station can be

programmed to bypass Call Forward/No Answer when receiving Voice First (handsfree)

calls. Callers can activate ringing and Call Forward by dialing ꢈ during their voice

announcement.

♦

On “tone-first” systems, if your [PDN] appears on more than one button on your

telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use;

if there is an idle [PDN], it flashes or rings when called.

♦

On “voice-first” systems, Call Forward Busy forwards all calls any time your

telephone is in use and/or any time all of your [PDNs] are in use by other telephones.

♦

Call Forward—Fixed forwards immediately to a station or voice mail device set in

system programming all internal, private or DID CO line calls to your station. Your station

does not ring when called. Your station must be assigned with the &DOOꢀ)RUZDUGꢀWRꢎ

button in system programming to activate this feature.

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Features

Call Forward

♦

Call Forward—External forwards new incoming calls directed to your [PDN] to a

destination outside of the system. [PhDNs] assigned to your telephone do not call forward

to external destinations. Internal calls and transferred calls to your [PDN] also do not

forward to external destinations.

Only incoming calls over CO lines dedicated to immediately ring your [PDN], the private

CO /LQH button, and/or DID line, call forward externally. Any of the other Call Forward

modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-

External.

Using Call Forward Buttons

If your telephone has been system programmed for a Call Forward button, you can use one of

the following Call Forward buttons to set the feature for a [PDN]: &DOOꢀ)UZGꢀ$OOꢀ&DOOV, &DOOꢀ

)UZGꢀ%XV\, &DOOꢀ)UZGꢀ1Rꢀ$QVZHU, &DOOꢀ)UZGꢀ%XV\ꢁ1$QV, &DOOꢀ)RUZDUGꢀ

([WHUQDO, and &DOOꢀ)RUZDUGꢀWRꢎꢀ(Call Forward–Fixed feature).

Using Access Codes

If your telephone has not been programmed for Call Forward buttons or you are forwarding a

[PhDN], you must use access codes to set the Call Forward feature.

LCD Telephones

The LCD on your telephone provides you with call forwarding information.

Make CF Call

When you call a [DN] that is forwarded [203], the [DN] you called is

shown first.

NO. 201

203

The display changes to the [DN] where your call forwarded (210).

NO. 201

210

Receive CF Call

When a call is forwarded to your [DN] (210), the calling [DN] (205) is

displayed on the left and the [DN] called is displayed on the right

[203].

NO. 201

205 CALL 203

Note The LCD examples shown in the following sections are identical to those on your

telephone’s LCD. At times, the entries on the display will scroll off the LCD and only

portions of the entries will remain.

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Features

Call Forward

Call Forward–All Calls

1. Press &DOOꢀ)UZGꢀ$OOꢀ The LED flashes red.

NO. 201

&DOOV

CALL FORWARD TO

...or [PDN]/[PhDN] + You hear confirmation tone after

ꢂꢊꢆꢈ is dialed.

ꢂꢊꢆꢈ.

2. Enter the destination

[DN].

NO. 201

CALL FORWARD TO 203

3. Press &DOOꢀ)UZGꢀ$OOꢀ The LED lights steady red and calls

CF-A 201-203

&DOOV

forward to the stored directory

number [203].

JAN 01 TUE 12: 19

...or 6SNU (if access

code used).

➤ To cancel a Call Forward—All Calls

➤ Press &DOOꢀ)UZGꢀ$OOꢀ&DOOV + 6SNU

...or [PDN] + ꢂꢊꢆꢈ + 6SNU.

Call Forward–Busy

1. Press &DOOꢀ)UZGꢀ

The LED flashes red.

NO. 201

%XV\

CALL FORWARD TO

You hear confirmation tone after

...or [PDN]/[PhDN] + ꢂꢊꢆꢇ is dialed.

ꢂꢊꢆꢇ.

2. Enter the destination

[DN].

NO. 201

CALL FORWARD TO 203

3. Press &DOOꢀ)UZGꢀ

The LED lights steady red and calls

forward to the stored directory

number [203].

CF-B 201-203

JAN 01 TUE 12: 19

%XV\

...or 6SNU (if access

code used).

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Features

Call Forward

➤ To cancel a Call Forward—Busy

➤ Press &DOOꢀ)UZGꢀ%XV\ + 6SNU

...or [PDN] + ꢂꢊꢆꢇ + 6SNU.

Call Forward–No Answer

1. Press &DOOꢀ)UZGꢀ1Rꢀ The LED flashes red.

NO. 201

$QVZHU

CALL FORWARD TO

You hear confirmation tone after

...or [PDN]/[PhDN] + ꢂꢊꢆꢌ is dialed.

ꢂꢊꢆꢌ.

2. Enter the destination

[DN].

NO. 201

ALL FORWARD TO 203

3. Press 6SHHGꢀ'LDO.

The pre-set time delay for calls

forwarding is 12 seconds.

NO. 201

ALL FORWARD TO 203*

Note Skip this step, if

you pressed &DOOꢀ

)UZGꢀ1Rꢀ

$QVZHU in

Step 1.

4. Enter the time delay

The LCD displays the amount of time

entered (16).

NO. 201

L FORWARD TO 203*16

(ꢆꢍaꢊꢆ) seconds.

Note Skip this step if

you do not want

to change the

time.

5. Press &DOOꢀ)UZGꢀ1Rꢀ The LED lights steady red and calls

CF-NA 201-203

$QVZHU

forward to the stored directory

number [203].

JAN 01 TUE 12: 19

...or 5HGLDO, then

6SNU (if access code

was used in Step 1).

➤ To cancel a Call Forward—No Answer

➤ Press &DOOꢀ)UZGꢀ1Rꢀ$QVZHU + 6SNU

...or [PDN] + ꢂꢊꢆꢌ + 6SNU.

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Features

Call Forward

Call Forward–Busy/No Answer

1. Press &DOOꢀ)UZGꢀ

The LED flashes red.

NO. 201

%XV\ꢁ1$QV

CALL FORWARD TO

You hear confirmation tone after

...or [PDN]/[PhDN] + ꢂꢊꢆꢅ is dialed.

ꢂꢊꢆꢅ.

2. Enter the destination

[DN].

NO. 201

ALL FORWARD TO 203

3. Press 6SHHGꢀ'LDO.

The pre-set time delay for calls to ring

before forwarding is 12 seconds.

NO. 201

ALL FORWARD TO 203*

Note Skip this step, if

you pressed &DOOꢀ

)UZGꢀ%XV\ꢁ

1$QV in Step 1.

4. Enter the time delay

The LCD displays the amount of time

entered (16).

NO. 201

L FORWARD TO 203*16

(ꢆꢍaꢊꢆ) seconds.

Note Skip this step, if

you do not want

to change the

time.

5. Press &DOOꢀ)UZGꢀ1Rꢀ The LED lights steady red and calls

CF-BN 201-203

$QVZHU

forward to the stored directory

number [203].

JAN 01 TUE 12: 19

...or 5HGLDO, then

6SNU (if access code

used in Step 1).

➤ To cancel a Call Forward—Busy/No Answer

➤ Press &DOOꢀ)UZGꢀ%XV\ꢁ1$QV + 6SNU

...or [PDN] + ꢂꢊꢆꢅ + 6SNU.

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Features

Call Forward

Call Forward–Fixed

➤ Press &DOOꢀ)UZGꢀWRꢎ. The LED lights steady red and all calls forward to a station [PDN]

or voice mail device set in system programming.

...or press &DOOꢀ)UZGꢀWRꢎ a second time to cancel the feature.

Call Forward—External

1. Store the destination

This feature enables you to forward new incoming calls

directed to your [PDN] to a destination outside of the system.

[PhDNs] assigned to your telephone do not Call Forward to an

number at Station

Speed Dial location

Code 49 (RCTUA, B, external destination. Internal calls and transferred calls to your

C/D processors) or

location 139

(RCTUE/F

[PDN] do not forward to external destinations.

Only incoming calls over CO lines dedicated to immediately

ring on your [PDN], private CO /LQH button, and/or Direct In

Dial line calls forward. Any of the other Call Forward modes

can be set for your [PDNs] or [PhDNs] simultaneously with

Call Forward-External.

processors).

Only perform Step 1

the first time Call

Forward-External is

set or when you

Use the Speed Dial storage procedures detailed on See Page

60. When forwarding to an outside destination include the CO

Line (or CO Line group) access code before the telephone

number.

change the

destination. It is not

necessary to store the

destination each time;

it remains in system

memory.

Example: 8015833700

801 = CO Line access code

5833700 = Telephone number

See Table 12 on page 109 for CO Line/Line Group access

codes. The LCR access code “9” cannot be used.

2. To set CF-External,

press &DOOꢀ)UZGꢀ

([WHUQDO

Incoming calls forward to the destination stored at Station

Speed Dial Location 49.

...or the [PDN] +

ꢂꢊꢄꢆ.

➤ To cancel a Call Forward—External

➤ Press &DOOꢀ)UZGꢀ([WHUQDO

...or [PDN] + ꢂꢊꢄꢆ + 6SNU.

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Features

Call Forward

Remote Destination Change

If Call Forward-External mode is set at your station, you can change the forwarding

destination from a telephone outside of the system.

➤ To change the destination number

1. Call into the DK

You hear ringback tone signal, then internal dial tone for 10

system over a CO line seconds.

programmed for the

Try again if you hear busy tone.

DISA feature.

Note See the System Administrator for DISA telephone

numbers.

2. After you receive dial You hear a confirmation tone.

tone, press ꢂꢊꢄꢆ then

dial your [PDN].

If a number is not dialed, the system automatically makes the

DISA CO line ring as a normal incoming call. Then, if the call

is not answered within 15 seconds after the ringing starts, it

disconnects.

3. Enter the Remote Call You hear a confirmation tone. See the System Administrator

Forward-External

security code.

for the security code which is assigned to your telephone in

system programming.

4. Enter the new

destination number.

You can enter an

internal number,

Voice Mail number

or, a CO line access

code plus an external

telephone number.

With some systems,

you can dial a line

group code instead of

a CO line number

access code. (See

Appendix A—Table 1

for access code

information.)

5. Press ꢂ.

You hear a confirmation tone.

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Features

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call

is held). Anyone can retrieve the call from the orbit using the same or a different station. There

are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station.

Once you have parked a call in an orbit, you can:

♦

Hang up and retrieve the parked call at a later time

Originate another call

Access a voice paging device to announce the parked call for pickup from another station

If you park a call and it is not retrieved the following occurs:

♦

If your station is idle when the system Call Park recall timer expires, the parked call

automatically recalls to your station.

♦

If your station is busy, the parked call camps-on.

If you have an LCD telephone, you can let the system automatically select an available orbit

number which displays on your LCD. To monitor the calls parked at your station, see “Call

Park Orbit List Display” in Chapter 3 – LCD Operation.

➤ To park a call

1. While on a call, press The LED flashes green (consultation-

ENTER ORBIT NO

RTRN

3DUNꢀLQꢀ2UELW

hold).

...or &QIꢁ7UQ +

ꢂꢌꢌꢇ.

2. Enter a General Orbit The call is parked and the CO line

Number (ꢏꢆꢆ~ꢏꢈꢏ)

or a valid [PDN]

flashes (Hold), or the [DN] LED turns

OFF.

...or if you have an

The system parks the call on the lowest vacant Orbit Number.

LCD, press ꢏꢏꢏ.

3. Hang up.

The caller’s extension or Line number

and the orbit number are shown.

6793 PK ORBIT 900

If the parked call is not retrieved

LN 2 ORBIT 900

within a specified time, the call rings

back to your phone.

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Features

Call Park and Page

When a parked call recalls your

phone, the LCD shows the line or

[DN] that is recalling and the orbit

number.

2 PK ORBIT 900

➤ To retrieve a parked call

1. Press 3DUNꢀLQꢀ2UELW

...or [DN] + ꢂꢌꢌꢇ.

[DN] can be [PDN], [SDN] or [PhDN].

2. Enter the Orbit

Number where the

call is parked.

The [DN] LED flashes at the in-use rate when the call is

retrieved.

Call Park and Page

You can use the Park feature in conjunction with the Page feature. This operation can be

programmed on a 6SHHGꢀ'LDO button for one-touch activation (See “Feature Access Codes”

on Page 63.)

➤ To park and page a call

1. While on a call, press The LED flashes green (consultation-

HOLD LINE 2

3DUNꢀDQGꢀ3DJH

hold).

ENTER ORBIT NO.

...or &QIꢁ7UQ +

ꢂꢌꢌꢈ.

2. Enter a General Orbit The call is parked and the CO line

Number (ꢏꢆꢆ~ꢏꢈꢏ)

or a valid [PDN]

flashes (Hold), or the [DN] LED turns

OFF.

...or if you have an

The system parks the call on the lowest vacant Orbit Number.

LCD, press ꢏꢏꢏ.

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Features

Call Pickup

3. Enter a [DN] or a

Page Group or Zone

access code (see

After you enter an Orbit Number, a short burst of dial tone

prompts you to enter the Page access code.

The LCD shows the ꢏꢏꢏ Auto Park

HOLD LINE 2

Tables 13 and 14 on

Pages 110 and 111,

respectively).

entry.

999

The LCD shows the Line being held

and its orbit number. Example: Line 2

is held on orbit 900.

HOLD LINE 2

L 2 ORBIT 900

4. Make your

announcement

(include the Orbit

Number).

5. Hang up to free the

paging device.

If the parked call is not retrieved

within a specified time, the call rings

back to your phone.

PARK ORBIT 900

HOLD

When a parked call recalls your

phone, the LCD shows the line or

[DN] that is recalling and the orbit

number.

2 PK ORBIT 900

Call Pickup

You can pick up a call that is ringing another station’s [PDN] or [PhDN], a call placed on hold

at another station and other types of calls.

When you pick up an internal call, the calling station [200] displays on

NO. 204

the left and the called station [201] displays on the right.

200 CALL 201

If your call is picked up by another station, the LCD shows that your

NO. 204

call to station [200] was picked up by station [201].

200 PICKUP 201

[DN] Pickup

Picks up ringing or held Directory Numbers.

➤ Press [DN] + ꢂꢃꢂꢇ + [PDN] or [PhDN] that you want to pick up.

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Features

Call Pickup

Directed Call Pickup

This feature enables you to pick up calls ringing in, or calls held at other stations.

➤ To use directed call pickup

1. Press 'LUHFWHGꢀ

The directed [PDN] is the Primary Directory Number of the

station that has the ringing or held call that is to be picked up.

3LFNXS

...or [DN] + ꢂꢃ.

2. Dial directed [PDN].

If more than one call is on hold, the call on the telephone’s

lowest button number is picked up. Ringing calls are picked up

over held calls as a priority.

➤ To pick up a ringing CO line in a tenant system

➤ Press 'LUHFWHGꢀ

You are connected to a incoming CO line call for a Tenant

Group (1~4).

3LFNXSꢀꢈaꢅ

Notes

...or [DN] + ꢂꢃꢏ.

●

In non-tenant systems, 'LUHFWHGꢀ3LFNXSꢈꢀpicks up any

ringing CO line.

●

This feature does not pickup held lines or transferred CO

lines that are ringing; use Directed Call Pickup.

Group Pickup

Stations can be assigned in system programming to Pickup Groups. As many as 20 groups can

be created to enable you to easily pick up incoming (new or transferred) or internal calls that

are ringing stations that are in your group or in other groups. This feature does not pickup held

calls. You may belong to more than one group. See your System Administrator for group

assignments.

Calls Ringing Within Your Group

➤ Press *URXSꢀ3LFNXSꢀor a [DN] + ꢂꢃꢂꢌꢅ. You are connected to the call.

Calls Ringing to Other Groups

1. Press [DN].

You hear dial tone.

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Features

Call Transfer with Camp-on

2. Enter ꢂꢃ, then the

You are connected to the call. If the called station belongs to

more than one group, any of the Group Pickup codes

access code

(ꢂꢌꢇꢆ~ꢂꢌꢌꢏ) of the associated with those groups pickup the call.

group to which the

station belongs.

Page/Internal Call Pickup

This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these

types of calls occur at the same time, the pickup priority is station-to-station and then Page

calls in the order of occurrence. In some systems this feature can be applied to pickup All Call

Page exclusively.

➤ To pickup a page or internal call

1. Press [DN].

2. Enter ꢂꢃꢂꢌꢆ.

You hear dial tone.

You are connected to the caller who originated the internal or

page call. The page circuit is released.

Call Transfer with Camp-on

You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group [DNs], etc.

You cannot transfer (or camp-on) to a station’s [PDN] or [PhDn] if the station is in the DND

mode, unless the station’s [PDN] or [PhDN] appears on other stations.

➤ To transfer a call

1. While on a call, press The Line or [DN] LED flashes green (conference rate). You

&QIꢁ7UQ.

hear internal dial tone.

2. Dial the [DN] where

the call will be

The CO line rings the called station. If you hear a single tone,

you can then announce the call over the called telephone’s

speaker. (If you hear ringing tone, the call was made with Tone

Signaling.)

transferred.

3. If the station is idle,

announce the call and

hang up

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Features

Call Waiting

...or if the station is

busy or does not

answer, hang up

The Line LED flashes green (on-hold). If you transferred the

call from a [DN], the [DN]’s LED turns off. The CO line or

[DN] camps on to the called station and the called station

receives a warning tone. The camped-on call rings when you

hang up.

...or to reconnect to

the transferred line

before it is answered,

press the flashing

The Line LED is a steady red when

the called station answers the

transferred call.

NO. 204

CAMP-ON 4

/LQH or [DN] + ꢂꢅꢇ.

If the call is not answered after a

HOLD LINE 2

specified Recall time set in system

LN 2 RECALL 203

programming, camp-on is cancelled

and the transferred call rings back

(when your station or [DN] is idle or

sends two tone bursts if your

telephone is busy).

The LCD shows the CO line number

and the station number [203] where it

was originally transferred.

Call Waiting

You can answer a call that is transferred to your station, even when your station is busy. When

another call is camped onto your station, you hear two camp-on tone beeps and the [DN] or

Line LED flashes red (on-hold).

If a call is sent to your station when busy, and your station does not have a [DN] or /LQH

button available to receive the call, two camp-on tone beeps are sent to your telephone. You

must disconnect or transfer the existing call to answer the waiting call.

➤ To answer a waiting call by placing the current call on-hold

➤ Press +ROG

The existing call is placed on-hold. The camped-on line rings

your station (the Line LED flashes green - incoming call).

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Features

Conference Calls

...or if your telephone You are connected to the transferred call. The [DN] or Line

LED flashes green (in-use).

has the Auto Hold

feature, just press the

flashing [DN] or

/LQH.

Note See your System Administrator to find out if you have

Auto Hold.

➤ To answer a waiting call by disconnecting or transferring the current call

➤ Hang up or transfer

the existing call; the

camped-on call rings

your station

The existing call disconnects or transfers. The camped-on line

rings your telephone and the Line LED flashes green

(incoming call).

...or press the flashing This disconnects the current call and connects you to the

transferred call. The [DN] or Line LED flashes green (in-use).

[DN] or /LQH.

Conference Calls

This feature enables you to add other parties to an existing call. (If you have an LCD

telephone, you can use Soft Keys to make a conference call.) The following conferencing

configurations are possible:

♦

up to two stations and two CO lines

up to three stations and one CO line

up to four stations

➤ To make a conference call

1. While on a call, press You hear dial tone and the [DN] or Line LED flashes green

&QIꢁ7UQ.

(conference-rate).

2. Dial a [DN] or access

a CO line and dial the

telephone number.

3. When the called party All parties are conferenced. If the second call was placed on a

answers, press

&QIꢁ7UQ.

[DN] or CO line that appears on your telephone, the LED also

flashes green at the in-use rate.

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Features

Date/Time/Day Adjustment

4. Repeat the procedure

to add other CO lines

or [DNs],

remembering not to

try and exceed the

allowed number.

Notes

●

If you receive a busy tone or no answer, press &QIꢁ7UQ to return to the original

connection.

●

The new station is not conferenced unless its user lifts the handset or presses a [DN] to

answer.

Date/Time/Day Adjustment

This feature is performed from a designated station. See the System Administrator’s Guide for

instructions.

Direct Inward System Access (DISA)

Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call in

on CO lines programmed for DISA and dial a [DN] or outgoing CO line without going

through an attendant or operator. See the System Administrator for this number.

DISA Calls - Internal

1. From outside the

You hear a ringback tone signal, then an internal dial tone for

system, dial the DISA 10 seconds.

CO line telephone

If you do not dial within 10 seconds, the system automatically

number.

causes the DISA CO line to ring a telephone or group of

telephones designated in system programming. Then, if the call

is not answered within 15 seconds after the ringing starts, it

disconnects.

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Features

Direct Inward System Access (DISA)

2. When you hear dial

tone, dial a [DN].

You hear ring tone. When the station answers, you are

connected.

If the call is not answered after 6 rings or 24 seconds,

(whichever comes first) you hear busy tone.

3. If you receive busy

tone or want to dial

To call another station after completing a DISA station call, the

internal party must transfer you. Station and System Page

another number while cannot be accessed on DISA calls.

the station is still

ringing, press .

ꢉ

Repeat Step 2.

DISA Calls - External

1. From outside the

You hear a ringback tone signal, then an internal dial tone for

system, call the DISA 10 seconds.

CO line telephone

If you do not dial within 10 seconds, the system automatically

number.

rings the DISA CO line as a normal incoming call. Then, if the

call is not answered within 15 seconds after the ringing starts, it

disconnects.

2. When you hear dial

You hear dial tone. If you do not hear dial tone, you must also

tone, dial a CO line or dial a DISA security code.

CO line access code

...or dial a CO line or You hear dial tone.

CO line access code

Note See the System Administrator for the DISA security

and then a DISA

security code. See

Table 12 on page 109

access codes.

code number. If the correct code is not entered, the call

disconnects.

3. When you hear dial

If set in system programming, both parties hear a warning tone

tone, dial a telephone approximately 4, 10, or 20 minutes after the call was made.

number.

Press ꢆ to reset the timer each time the tone sounds (for an

additional 4, 10, or 20 minutes). If you do not press ꢆ, the call

disconnects approximately one minute after the tone.

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Features

Direct Station Selection (DSS) Buttons (Hotline)

This optional feature enables you to use a '66 button to connect directly to another station’s

[PDN]. The DSS LED shows the status (idle/busy) of the station and/or the station’s [PDN].

For example, a station’s DSS button LED shows busy (light steady red) when the station is:

♦

busy on a call on any button or is in the DND mode.

idle but all appearances of the station’s [PDN] are in use by other stations.

➤ To connect directly to another station’s [PDN]

1. When connected to a

CO line or another

The original party is put on-hold. You can call a station even if

the DSS LED shows busy (steady red).

station, press '66.

2. Announce the call

...or transfer the call

by hanging up or

pressing 5HOHDVHꢀ

DQGꢀ$QV.

Note You can transfer the call to an idle or busy station.

Do Not Disturb (DND)

If your station is in the DND mode, internal, external and transferred calls do not ring your

station and OCA calls are denied. You can continue to make calls while in the DND mode.

If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN] flash on

your station and flash or ring the other stations. This enables your calls to be answered at the

other stations (or yours), even while your station is in the DND mode.

Your “alert partner” telephone can override DND and signal your telephone by pressing $OHUWꢀ

6LJQDO. Telephones with DND Override can also call and mute ring your telephone.

➤ To activate/deactivate DND

➤ Press 'Rꢀ1RWꢀ'LVWXUE. The LED lights steady red and DND mode is activated.

...or press it again to toggle the feature off.

Notes

●

Calls forward from your station immediately while in the DND mode, if it is set for Call

Forward-Busy or Call Forward-Busy/No Answer.

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Features

Door Lock(s)

●

If you press 'Rꢀ1RWꢀ'LVWXUE while a call is ringing, the ringing stops. The LED

continues to flash.

Door Lock(s)

Your telephone may have up to five 8QORFNꢀ'RRU button(s), which enables you to unlock a

door.

Door Lock Button

Unlock Door 0

Unlock Door 1

Unlock Door 2

Unlock Door 3

Unlock Door 4

Location

➤ To unlock a door

➤ Press 8QORFNꢀ'RRU. The door unlocks for three or six seconds (set in system

programming). The Unlock Door LED is lit while the door is unlocked.

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Features

Door Phone(s)

Door phones can be used to call digital/electronic telephones selected in system programming.

When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system

programming). You can also call a door phone and monitor the surrounding area.

The number of possible door phones vary by Strata DK system, with up to 12 as the maximum

for larger systems.

LCD telephones display the door phone ID when calls are made to/

NO. 204

from door phones (e.g., door phone 1A). The ID enables you to know

DOOR PHONE 1A

the door phone [DN]. For example, door phone 1A corresponds to

Door Phone [DN] ꢂꢈꢃꢈ, 1B to ꢂꢈꢃꢇ, etc. Door phone IDs and the corresponding [DNs] are

shown in Table 6.

Table 6

Door Phone Lock IDs/Locations

Door Phone

Door

Location

#151

#152

#153

#154

#155

#156

#157

#158

#159

#161

#162

#163

➤ To answer a door phone call

1. Lift the handset.

If you lift the handset while the door phone is still ringing, the

[DN] LED flashes green (in-use) and you are connected to the

door phone.

2. If not connected yet,

dial the door phone

[DN].

If you have an LCD telephone, see Table 6 for the [DN].

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Features

Door Phone(s)

...or to pick up door

phone calls ringing

someone else’s

phone, press [DN] +

ꢂꢃꢂꢌꢆ.

Note ꢂꢃꢂꢌꢆ access is a system option that may not be turned

on for your system.

➤ To call/monitor a door phone

1. With the handset off- You hear dial tone and the LED flashes green (in-use).

hook, press a [DN].

2. Dial the [DN] for the

desired door location.

If you have an LCD telephone, see Table 6 for the [DN].

A two-way talk-path exists between your telephone and the

called door phone. You can audibly monitor the area around the

door phone.

Note Door phone [DNs] can be stored on 6' buttons. See

“Feature Access Codes” on Page 62.

➤ To call from a door phone

1. Press the door phone

button and then

release it.

You hear a distinctive ringing tone—one or five times (set in

system programming).

2. When answered,

speak at a normal

voice level in the

direction of the door

phone.

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Features

DTMF Tone Dialing with * and #

You may have to send and ꢂ DTMF tones to some devices or services, such as a voice mail

ꢉ

device or computer output service. DTMF tones are automatically enabled on stations with

6SHHGꢀ'LDO. If you do not have 6SHHGꢀ'LDO, you must first dial , ꢂ to enable these tones.

ꢉ

This feature disables the Speed Dial feature during the call. Speed Dial is restored when you

complete the call or place it on hold.

➤ To output and ꢂ DTMF tones on a telephone without a 6SHHGꢀ'LDOꢀbutton

ꢉ

➤ While on an outside call, press , then ꢂ. You can now output and ꢂ, DTMF tones, and

ꢉ

digits ꢆ~ꢏ for the duration of the call. This procedure must be repeated on each call where

you require such output.

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Features

Emergency Ringdown/Hotline Service

The Emergency Ringdown or Hotline Service feature enables standard telephones to

automatically ring a designated extension by going off-hook. Digital telephones cannot

perform this feature, but they can receive Emergency Ringdown or Hotline Service from

standard telephones.

Emergency Ringdown is used in healthcare facilities, where it is used

205 CALLING

to assist callers who may not be able to complete a call by dialing. An

RINGDOWN

example of an incoming Emergency Ringdown call is shown on the

right. The calling [DN] and “Ringdown” displays whether soft keys are ON or OFF.

This same feature is also known as Hotline Service and is often used for telephones in hotel/

motel lobbies.

Group Listening

This feature enables you to set your telephone so that you and people near your telephone can

hear the called party over the speaker, but the called party can not hear you. You can alternate

between parties as long as the handset is off-hook.

➤ To activate group listening

➤ While off-hook on a call, hold down 6SNU. The Spkr LED lights red.

➤ To deactivate group listening

➤ Release 6SNU. The Spkr LED turns OFF. You can talk to the party through the handset.

Handsfree Answerback

You can talk back to internal or incoming Tie Line calls without lifting the handset.

➤ To receive a handsfree internal call

1. You hear a single long The LED flashes green (incoming call). The Mic LED lights

tone, followed by the steady red, indicating your microphone is active. The Spkr

caller’s voice.

LED flashes red.

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Features

Handsfree Monitoring

2. Do not lift the

If you have a speakerphone, you will have better performance

handset; speak toward if you press the called [DN] button first.

the telephone in a

normal voice level.

Notes

●

A [DN] must be pressed (or the handset must be taken off-hook) to actually answer the

call. This is necessary before transferring or placing an internal call on hold.

●

You can press 9RO ▲ or 9RO ▼ to control the volume of the Handsfree Answerback

caller’s voice and ring tone. See Chapter 1—The Grand Tour for more information on

volume control.

Handsfree Monitoring

Calls placed on hold by an outside party may be monitored handsfree. This feature frees you

from having to hold the handset to your ear until the outside party returns to the call, enabling

you to take care of other tasks in the meantime.

➤ To use handsfree monitoring

1. While on an off-hook The Spkr LED lights red.

call, press and hold

6SNU.

2. Place the handset on- The Spkr LED stays on and you can hear the distant party

hook.

through your telephone speaker.

3. Release 6SNU.

For privacy, press 0LF to turn your telephone’s microphone

off. (Otherwise, your conversations may be picked up.)

4. Lift the handset when Note Each station’s 0LF can be set in system programming

the party returns.

to switch ON/OFF with one touch, to switch OFF only

while pressed and held, or to be either ON/OFF at the

start of handsfree dialing. See your System

Administrator if you want the setting changed.

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Features

ISDN Outgoing Calling

This feature enables you to make outgoing call using an Integrated Services Digital Network

(ISDN) trunk, provided that you are connected to a Strata DK424, DK40i, or DK40 system

with Release 4.0, or higher, and that you subscribe to ISDN lines. ISDN trunks offer faster call

connection setup, and they also provide more connection circuits.

Making an ISDN outgoing call will either be handled automatically with a timer or by you

initiating the ISDN “Start” sequence. The method depends on your system’s programming.

See your System Administrator to determine the method.

➤ To make an outgoing call to an ISDN trunk

1. Access an outside CO

line

2. Dial the number.

3. Press 6WDUW.

The dialed digits will not be sent until you press this button or

until the timer expires.

Subaddress

Subaddress digits may be required for dialing another department, or to send a call to

equipment, such as a printer. If you need to enter subaddress digits, follow these instructions:

➤ To make an outgoing call with a subaddress to an ISDN trunk

1. Access an outside CO

line

2. Dial the number.

3. Press 6XE.

The 6XE button informs the system that the following digits

are the subaddress.

4. Enter the subaddress.

5. Press 6WDUW.

The dialed digits will not be sent until you press this button or

until the timer expires.

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Features

Message Waiting

If you call a busy station [DN] or its user does not answer, you can leave a message waiting

indication at the station. The Msg LED at the called station flashes and the user can call you

back by pressing the 0VJ button with the flashing LED. (Voice mail devices, as well as

people, can leave message waiting indications.)

All telephones have a standard (fixed) 0VJ button/LED for receiving/retrieving messages left

by callers that called the station’s [PDN]. Telephones that own [PhDNs] can also have up to

four additional (flexible) message waiting [PhDN/MW] buttons/LEDs for receiving/retrieving

messages left by callers that called the respective [PhDNs]. To use the [PhDN] message

waiting feature, your telephone needs to have [PhDN/MWs].

Up to four message waiting indications and LCD messages can be left at each [DN] or [PhDN]

at one time. The fourth message and one of the LEDs is reserved for the Message Center.

Message Waiting Light on [PDN]

➤ To answer a Msg light

1. Press 0VJ, then lift

Your phone rings the station or voice mail device that set the

indication. The LED continues to flash red.

the handset.

If you reach a station

that is busy or does

not answer, go on-

hook and press 0VJ

again. The system

rotates to the next

message sender.

The LCD can show

up to three stations

that have left

messages for the

[PDN] and three for

each of your

In the example (shown at right), the

display indicates that station DN [203]

received a message signal from DN

[201]. The “+” indicates additional messages.

NO. 204

CALL 203-201+

[PhDNs].

2. Press 6FUROO to

display them.

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Features

Message Waiting

3. After receiving the

If the Msg LED continues to flash, you have more messages—

message(s), place the repeat the Steps to retrieve them. Voice mail devices may

handset on hook. cancel the indication after a short delay.

➤ To cancel the Msg light

➤ Press 0VJ and lift the Your Msg LED turns OFF when the called party answers.

handset.

Note The called party must answer—by either going off-

hook or by pressing 6SNU—for the indication to be

cancelled automatically.

...or [DN] + ꢂꢅꢆꢏꢀto

cancel the light. This

must be done for each

message recorded.

Your Msg LED turns OFF without calling the telephone or VM

device.

Message Waiting Light on [PhDN/MW]

➤ To respond to [PhDN/MW]

1. Press the flashing red Your phone rings the station or voice mail device that left the

[PhDN/MW] LED.

message. If the called party or VM device answers, the

message waiting indication is cancelled automatically. If there

is no answer, hang up and try at a later time. The red

[PhDN/MW] LED on your phone continues to flash.

2. After receiving the

If you have more messages, the red [PhDN/MW] LED

message, press 6SNU continues to flash. To answer the next message, repeat this

procedure.

...or place the handset

on-hook.

➤ To cancel [PhDN/MW]

1. Press [PhDN].

You hear a steady dial tone.

The dial tone stops.

2. Enter ꢂꢅꢆꢏ.

3. Press 6SNU.

The [PhDN/MW] LED turns OFF, indicating that the message

has been canceled.

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Features

Microphone Cut-Off

Message Waiting Light on Another Telephone

➤ To set a message waiting light on another telephone

1. Press [DN] and dial

an internal number.

You hear ringback or busy tone.

2. Press 0VJ or ꢄ.

The Msg or PhDN/MW] LED flashes

red at the called telephone. The Msg

LED lights steady red at your

telephone. The LCD displays the

station [203] where you set a message

waiting light.

NO. 201

INT 203 MW SET

3. Press 6SNU.

The Msg LED on your telephone turns

OFF. The Msg or [PhDN/MW] LED

on the called telephone flashes until

the called party presses the flashing

0VJ or [PhDN/MW].

SENT 203

JAN 01 SUN 12: 19

➤ To cancel a message light set on another station

➤ Press [DN] and dial ꢂꢊꢅ plus the [PDN] or [PhDN] that has the message light set.

Microphone Cut-Off

This feature prevents callers from monitoring the sounds near your telephone when your

telephone receives a Handsfree Call or cuts-off the telephone microphone while on a

speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and

the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF,

the Microphn Cut-off LED is not lit and your microphone works. The 0LFURSKQꢀ&XWꢋRII

functions on Handsfree Answerback and speaker OCA calls for privacy.

➤ To turn the microphone ON/OFF

➤ Press 0LFURSKQꢀ&XWꢋRII to toggle between ON/OFF.

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Features

Off-hook Call Announce (OCA)

This feature enables you to call and speak through either the handset or the speaker of an off-

hook, busy digital telephone. The called station must be set in system programming for this

feature to work.

The calling station can be set in system programming for OCA to occur automatically when

calling a busy-off-hook station or by dialing an access code after receiving busy tone.

Automatic OCA only functions on Voice First Signaling systems. The following procedure

covers both calling options.

♦

Handset Off-hook Call Announce (HS-OCA) – lets callers make an announcement

through the handset (or headset). No special hardware is required.

♦

Speaker Off-hook Call Announce (SP-OCA) – lets callers make an announcement

through the speaker of an off-hook, busy digital phone. The called telephone must be

equipped with optional hardware.

When you receive an HS-OCA call while you are on another call, you

hear a short warning tone (optional), followed by an announcement.

You are the only one who hears the tone/announcement. The station

NO. 204

210 BUSY OVRD

[210] sending the HS-OCA is displayed on your LCD. Stations in the DND mode cannot

receive OCA calls unless the calling station is programmed for DND Override.

While on a speaker OCA call, 0LF and 0LFURSKQꢀ&XWꢋRII can be used to prevent an OCA

caller from listening to your conversation with the original party (see “Microphone Cut-Off”

on Page 50).

➤ To make an OCA call (Voice First Signaling)

➤ Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing and can

talk to the station (Automatic OCA).

Note If you receive busy tone, press ꢇ to OCA the station and talk.

NO. 203

An optional tone is heard at the busy station, indicating that

205 BUSY OVR

you are connected on an OCA call.

➤ To make an OCA call (Tone Signaling)

1. Lift the handset and

dial the [DN].

You may hear busy or ring tone.

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Features

Off-hook Call Announce (OCA)

2. If you hear busy tone, If you hear busy or ring tone after dialing the first digit (2 or 1),

press ꢇꢈꢀand speak to disregard the tone and dial the second digit to OCA the called

the called station telephone.

...or if you hear a ring If you still hear a busy tone after dialing 21 or 12, the called

telephone is either busy on a speakerphone call or does not

have the OCA option set in system programming. Either

condition blocks OCA.

tone, press ꢈꢇꢀand

speak to the called

station.

HS-OCA

➤ To answer an HS-OCA talkback call

➤ Press and hold 0LF

This puts the original party on hold and you are connected to

the HS-OCA call for as long as you press 0LF.

When you release 0LF, the HS-OCA party can not hear you,

but you can still hear the original and HS-OCA parties.

...or +6ꢋ2&$ꢀ

7DONEDFN.

You are connected to the party that has sent the HS-OCA call.

The original party is on hold.

Note Press the same

button to toggle

HS-OCA Talkback acts as an ON/OFF switch between the two

parties.

between parties.

➤ To disconnect an HS-OCA call to your station

➤ Press 6SNU. The HS-OCA call disconnects.

SP-OCA

➤ To answer an SP-OCA call

➤ Speak toward the microphone of your phone. You may want to hold your hand over the

handset mouth piece to prevent the other party from hearing you.

➤ To disconnect an SP-OCA call to your station

➤ Press 6SNU. The SP-OCA call made to your station disconnects.

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Features

Override Calls

The available override features are:

♦

Busy Override (BOV) – enables you to send a muted ring tone to a busy station to

indicate that a call is waiting. The BOV muted ring can be programmed for each station to

be two muted rings only or continued muted rings until the call is answered. This option

applies to the station receiving the muted ring. The muted ring can be sent to the telephone

speaker or to the telephone handset/headset and speaker.

♦

Do Not Disturb Override – lets you send a tone to an idle or

NO. 204

busy station in the DND mode to indicate that a call is coming in.

INT 210 DND

Your phone can also be programmed to block Do Not Disturb

Override from other phones. Your station’s LCD shows the

station you have called [210] is in the DND mode.

OCA is possible to DND stations from stations that are programmed for Do Not Disturb

Override.

♦

Executive Override – enables you to enter an established conversation. Your phone can

also be programmed to block Executive Override from other phones. The 3ULYDF\ꢀRQꢀ

/LQH does not block this feature.

Privacy Override – enables you to enter an established call on a private common CO

/LQH button; it will not operate on common [DNs] which are always private. (See

“Conference Calls” which allow up to four parties to talk on a [DN] button.)

Up to two station users can enter an existing CO line-to-station call (i.e., up to three

stations can be connected to a CO line). You can also use this feature if the station that is

already connected to the CO line is in the Privacy Release mode. Station users with

3ULYDF\ꢀ5HOHDVH can allow stations to enter their conversations, even if the station

entering the conversation is not programmed for Privacy Override.

Privacy Override is blocked by DND.

♦

Toll Restriction Override – Stations can be individually restricted from making toll calls.

Each station can be allowed or denied specific area and office codes, long distance

information calls, international calls and/or operator-assisted calls. You can completely

override Toll Restriction at selected stations or you can change the station’s Toll

Restriction class. The station resumes its normal class at the conclusion of the call.

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Features

Override Calls

Busy Override

➤ After reaching a busy A muted tone is heard at the busy

NO. 203

station, indicating that a call is

waiting. The station number [210]

displays.

210 BUSY OVR

station, press ꢇ.

Do Not Disturb Override

➤ After reaching a

A tone signal is heard at the DND

station, indicating a call is coming in.

On your station, the LCD shows the

station number [210] you have

overridden.

NO. 204

210 DND OVR

station in DND mode,

press ꢇ.

Your LCD displays DND OVR DENY, if

the station you called denies Do Not

Disturb Override.

NO. 204

DND OVR DENY

Executive Override

➤ After reaching a busy You enter the conversation. The called parties may hear an

optional tone signal prior to your entering the conversation.

station, press ꢌ.

...or if you have an

LCD phone, use the

OVRD Soft Key. (See

“How to Use Soft

Keys” on Page 80.)

The overridden station [210] displays

until the call is ended.

NO. 204

210 EXEC OVRD

Your Station

The station initiating executive

NO. 210

override [204] displays until the

204 EXEC OVRD

override is disconnected.

Called Station

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Features

Override Calls

Privacy Override

➤ After reaching a busy Connected parties may hear an

NO. 204

optional tone signal before you are

connected. Your station’s LCD

displays the CO line identification,

Line 03.

LINE 03 PRV OVRD

station, press /LQH.

The overridden station’s LCD

displays the initiating station’s

number [204].

NO. 205

204 PRV OVRD

Toll Restriction Override

1. Access a CO line.

You hear dial tone and the LED flashes at the in-use rate.

2. Press &QIꢁ7UQ +ꢂꢅꢄ. You no longer hear dial tone and your

LCD prompts you to enter a code.

NO. 204

OVERRIDE CODE

3. Enter the Toll

Restriction Override

Code (four digits).

You hear dial tone. For security reasons, the override codes are

only available on a selected basis. See your System

Administrator.

4. Dial a telephone

number.

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Features

Page Announcements

Station users can make page announcements to telephones and external speakers.

➤ To make a page announcement

1. Press [DN], lift the

handset, and enter a

paging access code.

Note Each of the page access codes (including the [PDN]

button) can be stored on an 6' button. See “Speed

Dial—Advanced Features” on Page 62

2. Use a normal voice

level to make your

announcement, then

repeat it.

3. Hang up.

All Call Page

You can make an All Call Page to digital/electronic telephones assigned to the “All Call Page

Group.” Stations are assigned to the “All Call Page Group” in system programming.

➤ To make an All Call Page

1. With the handset off- The $OOꢀ&DOOꢀ3DJH button pages “All Call Page” telephones

hook, press $OOꢀ&DOOꢀ but does not access external page speakers.

3DJH

Note ꢂꢌꢏ may also Page external speakers as well as “All

...or [DN] + ꢂꢌꢏ.

Call Page” telephones, depending on system

programming.

2. Make your

announcement in a

normal voice level

and repeat it.

3. Hang up.

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Features

Privacy On-Line

With this feature, you can block those with Privacy Override from entering your CO line. The

button does not block Busy or Executive Override.

➤ To set/cancel privacy

➤ Press 3ULYDF\ꢀRQꢀ/LQH to set privacy. The LED lights steady red. Others are blocked

from entering your CO line calls when they press a common CO line button.

...or press 3ULYDF\ꢀRQꢀ/LQH again to cancel the feature. The LED turns OFF.

Privacy Release

This feature enables others to enter your call on a common CO line just by pressing /LQH on

their telephone. It only works on common CO lines (i.e., CO lines which appear on more than

one telephone). Privacy Release cannot be used on single appearing CO lines or multiple [DN]

buttons. Calls on common [DNs] are always private and cannot be accessed by more than one

telephone.

Similar to conference calls, up to three stations can be connected to a CO line.

➤ To use Privacy Release

➤ While on a CO line

The LED lights red. The CO line flashes at all appearances.

When another station user enters the CO call by pressing a

common CO /LQH, the Privacy Release LED turns OFF.

call, press 3ULYDF\ꢀ

5HOHDVH.

To add a third station, press 3ULYDF\ꢀ5HOHDVH again and the

process is repeated.

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Features

Release and Answer

This feature enables you to automatically disconnect or transfer an active call and answer a

new call using a button, instead of a hookswitch. When you receive the new call, the LED

flashes red and you hear a muted, Busy Override or Camp-on busy tone.

➤ To release an active call and answer an incoming call

➤ While on a call, you

receive an incoming

call. Press 5HOHDVHꢀ

DQGꢀ$QV

Releases the original call and answers the new incoming call.

Note You can press +ROG before 5HOHDVHꢀDQGꢀ$QV if you

do not wish to release the original call.

...or &QIꢁ7UQ and dial Transfers the original call and answers the new call.

a “transfer to”

destination. Then

press 5HOHDVHꢀDQGꢀ

$QV

...or '66 of a

“transfer to”

Transfers the original call and answers the new call.

destination, then

press 5HOHDVHꢀDQGꢀ

$QV.

Saved Number Redial

This feature enables you to store a dialed telephone or station number, then redial that number

with the touch of a button.

➤ To save a telephone number

➤ While on a call that you dialed (busy, talking, or ringing), press 6DYHꢀ/DVWꢀ1XPEHU.

➤ To call a saved telephone number

➤ Access a [DN] or CO line, then press 6DYHꢀ/DVWꢀ1XPEHU. The system automatically

dials the “saved” number.

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Features

Speakerphone

All digital telephone users can answer internal calls handsfree (on-hook), but only users with a

speakerphone can make and receive calls without lifting the handset. Any digital telephone

model with an “S” in the model name is equipped with a speakerphone.

➤ To change from speakerphone to handset

➤ Lift the handset.

➤ To change from handset to speakerphone

1. While on a call, press

and hold 6SNU.

2. Return the handset

on-hook.

3. Release 6SNU.

➤ To make a call (on-hook dialing)

1. With the handset on-

hook, access a CO

You hear dial tone and the Line or [DN] LED flashes green (in-

use).

line or press a [DN].

2. Dial a telephone

number.

You hear ringback tone (or busy tone, if busy).

3. Speak in a normal

voice level toward the

telephone.

Note Your 0LF button must be set to be ON at the start of a

call in system programming. If not, you must press the

0LF button before talking.

4. Press 6SNU to

disconnect the call.

➤ To answer an incoming call using speakerphone

1. With the handset on-

hook, press the /LQH

or [DN] with the

The Line or [DN] LED flashes green (in-use) and you are

connected to the call.

flashing LED.

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Features

Speed Dial

2. Speak at a normal

voice level toward the

telephone.

3. Press 6SNU to

disconnect the call.

Speed Dial

Speed Dial enables you to call a telephone number with a brief access code. There are two

types of Speed Dial numbers:

♦

Station – assigned by individual station users to their own station and can only be dialed

from the station that assigns it.

System – only assigned from attendant consoles or a designated station (typically the

System Administrator’s station), and can be used by other stations. (See System

Administrator User Guide for storing instructions.)

Important! If you do not perform the following procedures within a specified time (set in

system programming for either one or three minutes) when storing speed dial

numbers, the operation times out and your telephone returns to idle mode.

➤ To store/replace a telephone number on a Station Speed Dial button

1. With the handset on-

hook, press 5HGLDO.

2. Press the 6' you

wish to store the

6' buttons are assigned in system programming.

telephone number on.

...or 6SHHGꢀ'LDO and

enter the code that

you want to store the

telephone number in.

See Table 15 on page

111 for codes.

3. Enter the telephone

number (max. 20

digits).

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Features

Speed Dial

To store longer

dialing strings, see

“Speed Dial Number

Linking” on Page 65.

To insert a pause or

flash signal in the

number, see “Speed

Dial Pause and Flash

Storage” on Page 64.

4. Press 5HGLDO.

The number is stored.

➤ To clear a telephone number on a Station Speed Dial button

➤ Repeat the previous procedure on See Page 60, skipping Step 3.

➤ To program one-touch telephone number dialing

➤ Repeat the previous procedure on See Page 60, except for Step 3. For Step 3, press [PDN]

+ CO line access code before the telephone number. See “CO Line Access Codes” on page

109.

➤ To make a call using a Speed Dial button or access code

1. Lift the handset.

2. Access a CO line (if

necessary).

If your 6' button has

been programmed to

automatically do this,

skip this step.

3. Press 6'

...or 6SHHGꢀ'LDO.

The system dials the telephone number assigned to the button/

code. If your 6' button is “one-touch,” as explained above,

skip Step 1.

Then enter a Speed

Dial access code (see

Table 15 on page

111).

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Features

Speed Dial—Advanced Features

Feature Access Codes

You can program 6'ꢀ(Speed Dial) buttons with feature access codes for a single feature or a

sequence of features as long as the keyed dial pad characters do not exceed 20 digits. To

determine how many digits you have, count 2 digits for &QIꢁ7UQ, [PDN] and +ROG feature

buttons and 1 digit for all other dial pad characters.

See Table 7 for a list of feature access codes.Your System Administrator can tell you which

features can be programmed on your telephone.

➤ To store a feature onto a 6' button

➤

5HGLDOꢀ+ 6' + Feature Access Code + 5HGLDO.

♦

See Table 7 for Feature Access code sequences.

♦

6' = the speed dial button the feature is stored on.

➤ To store a feature onto a code

➤

5HGLDOꢀ+ 6SHHGꢀ'LDO + Speed Dial Access Code + Feature Access Code + 5HGLDO.

Important!

●

Do not lift the handset.

●

If you do not enter the entire sequence within a specified time (set in system programming

for either one or three minutes), the operation times out and your telephone returns to idle

mode.

●

If your telephone does not have a 6SHHGꢀ'LDO, press “ ” instead of Speed Dial, and enter

ꢅꢅ instead of ꢂ in all feature sequences

ꢉ

[PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot.

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Features

Speed Dial—Advanced Features

Table 7

Feature Access Codes

Features

Feature Access Code Sequence

Account Code (Frequently used codes)

&QIꢁ7UQ + ꢂꢅꢊ + Account code digits

Automatic Callback

ꢅ

Background Music (Telephone Speaker ON)

[PDN] + ꢂꢅꢍꢈ

Background Music (Telephone Speakers OFF)

[PDN] + ꢂꢅꢍꢆ

Call Forward—All Calls (To Station or VM)

Call Forward—Busy (To Station or VM)

Call Forward Cancel

[PDN] + ꢂꢊꢆꢈ + Directory Number

[PDN] + ꢂꢊꢆꢇ + Directory Number

[PDN] + ꢂꢊꢆꢈ

Call Forward—No Answer

Call Forward External

[PDN] + ꢂꢊꢆꢌ

[PDN] + ꢂꢊꢄꢆ

Call Forward External Cancel

Door Phone Calling

[PDN] + ꢂꢊꢄꢆ

[PDN] + door phone Directory Number

&QIꢁ7UQ + ꢂꢅꢃ

Hookflash Signal

ISDN Sub

ꢅꢊꢄ

ISDN Start

ꢅꢊꢏ

ISDN Tone

ꢅꢏꢆ

Off-hook Call Announce (Manual Mode)

One-touch Voice Mail Access

Outgoing Calls

Voice First: ꢇ; Tone First: ꢈ, ꢇ ꢈ, or ꢈ ꢇ

[PDN] + Voice Mail Directory Number

[PDN] + CO line access code

(See Table 12 on page 109.)

Overrides (Busy, DND)

Overrides (Executive)

ꢇ

ꢌ

Page Access

+ROG + [PDN] + #XXX

#XXX = Page Access code - “Paging Access

Codes” on Pages 110 and 111.

Park Call/Access Page

&QI/7UQ + ꢂꢌꢌꢈ + [X X X] + [Y Y Y]

The existing call is parked and you are

automatically connected to the page.

[X X X] = 9 0 0~9 1 9 or 999 park zone number;

[Y Y Y] = page group/zone (See Tables 13 and

14 on See Page 110.)

Pickup (Directed to station, new, or transferred call) +ROG + [PDN] + ꢂꢃ + station number [PDN]

Pickup a held or ringing [PDN] or [PhDN]

(not available for all systems)

[PDN] + ꢂꢃꢂꢇꢀ+ [X X X X]

[X X X X] = [PDN] or [PhDN] to be picked up

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Features

Speed Dial—Advanced Features

Table 7

Feature Access Codes (Continued)

Features

Feature Access Code Sequence

+ROG + [PDN] + ꢂꢃꢏ

Pickup any ringing CO line (new call only)

Pickup Station Page or Ringing Door Phone

+ROG + [PDN] + ꢂꢃꢂꢌꢆ

+ROG + [PDN] + ꢂꢃꢂꢌꢃ

[PDN] + ꢂꢃ + ꢂꢄꢆ(ꢆꢈaꢏꢏ)

[PDN] + ꢂꢃ +ꢀꢂꢄ(ꢈꢆꢆaꢇꢆꢆ)

Pickup External Page

Pickup Line on Hold (lines 1~99)

Pickup Line on Hold (lines 100~200)

1. These codes can be used during a CO line call.

2. Background music speakers can only be turned ON/OFF from Station 200.

3. XXX = Auto Park Orbit 9 9 9 (access the next available park orbit), or General Park Zones

900~919, or [PDN] on which the call should be parked. Only use 999 with LCD telephones.

4. This feature will hold an existing call when the button is pressed. If the button is pressed

when not on a call, pickup or page will still be accessed. These codes can be used during a

CO line call.

5. After pressing the feature button, the user dials the line number (01~99) to pickup the line.

6. After pressing the feature number, the user dials the line number (100~200) to pickup the

line.

Speed Dial Pause and Flash Storage

Some Speed Dial numbers may require a pause (long or regular) or hookflash be included

(e.g., tone delay requires a pause at the beginning of a Speed Dial number).

Hookflash

Regular Pause

Long Pause

The )ODVK button stores a

flash signal only if 6SGꢀ

'LDOꢀ3DXVH is programmed programming). The LCD

as a flexible button on the

telephone. The flash signal

is 0.5 or 2 seconds long (set

in system programming) and

is displayed on the LCD as

“F-”.

The pause is either 1.5 or 3

seconds (set in system

Ten-second pause, which

can be entered anywhere in

the Speed Dial number. The

LCD displays “L-”.

displays “P-”.

➤ Press 6SGꢀ'LDOꢀ3DXVH ➤ Press 6SGꢀ'LDOꢀ/QJꢀ

3DXVH.

...or if 6SGꢀ'LDOꢀ

3DXVH is not on the

telephone, press )ODVK

to store a pause.

➤ Press )ODVK

...or enter the hookflash

dial code (&QIꢁ7UQ +

ꢂꢅꢃ).

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Features

Speed Dial—Advanced Features

Speed Dial Number Linking

You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of

the optional buttons associated with these codes. This enables up to 36 digits to be stored

under one Station Speed Dial button or code.

The number directly stored in the System Speed Dial number dials out first, then the number

linked to it. Typically, a company’s special carrier access telephone numbers are stored as part

of the digit string.

Note A designated station can be used to link System Speed Dial codes. See the System

Administrator’s User Guide.

Important! Before linking Speed Dial Numbers, make sure the System Administrator has

stored the desired number in the System Speed Dial you plan on using.

➤ To link station/system speed dial numbers

1. Press 5HGLDO.

2. Press 6'

...or 6SHHGꢀ'LDO + a

Station Speed Dial Access

Code. (See Table 16 on

page 112.)

3. Press 6SHHGꢀ'LDO.

4. Enter the System

Speed Dial Access

Code to which the

number will be

linked. (See Table 16

on page 112.)

5. Enter the telephone

number to be stored

(max. 16 digits).

6. Press 5HGLDO.

The number is stored and is automatically dialed when the

optional linked station 6' button is pressed or the linked

Station Speed Dial access code is dialed.

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Features

Speed Dial—Advanced Features

Linked Speed Dial Example

The System Administrator can store a CO line access code plus international long distance

dialing codes in System Speed Dial locations (See Table 16 on page 112). You link the System

Speed Dial code to a telephone number stored in any Station Speed Dial location on your

station.

System Administrator

Stores the CO line access code and the international dialing sequence (9011813) in the System

Speed Dial location *690 from the administrator station.

➤ Press 5HGLDO + 6SHHGꢀ'LDO + ꢊꢏꢆ + [PDN] + ꢏꢆꢈꢈꢍꢈꢌ + 5HGLDO.

Note When you press [PDN], the letter “I” (Intercom) is displayed on your LCD. It is the

[PDN] that is used to automatically access internal dial tone before dialing the

remaining numbers in the Speed Dial sequence (in our example that number is

9011813).

where:

ꢊꢏꢆ – System Speed Dial Code that is linked.

ꢏ – CO line access code.

ꢆꢈꢈ – international area code.

ꢍꢈ – country code (example: Japan)

ꢌ – city code (example: Tokyo)

Station User

Stores the System Speed Dial information on Speed Dial Code 10.

➤ Press 5HGLDO + 6SHHGꢀ'LDO +ꢈꢆ + 6SHHGꢀ'LDO + ꢊꢏꢆꢃꢍꢄꢊꢏꢌꢄꢅ + 5HGLDO.

where:

ꢈꢆ – Station Speed Dial Code.

ꢊꢏꢆ – System Speed Dial Code being linked to Speed Dial Code 10.

ꢃꢍꢄꢊꢋꢏꢌꢄꢅ – local Tokyo telephone number.

➤ To use the new link

➤ From your station, press the 6'ꢀ(ꢈꢆ) button or 6SHHGꢀ'LDOꢀ+ ꢈꢆ. Your telephone

automatically dials ꢏ to access a CO line, then the international dialing sequence code plus

the local telephone number.

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Features

Timed Reminders

Chain Dialing Speed Dial Numbers

You can call two or more Speed Dial numbers during one call. This enables you to add

additional parties (conference calls) to your conversation with Speed Dialing. It also allows

dialing of a stored code, such as a credit card number, to send to a far-end computer.

➤ To chain dial Speed Dial numbers

1. Access a CO line.

(See Table 12 on page 109 for CO Line Access Codes.)

2. Press 6SHHGꢀ'LDOꢀand dial the Speed Dial code for the telephone number to be dialed.

(See Table 15 on page 111 for Speed Dial Codes.)

3. To dial another telephone number, press &QI and repeat Steps 1 and 2.

Timed Reminders

You can set five separate reminders at your station. At the time (hour and minute) set by you,

your telephone beeps. If your phone has an LCD, the message is also displayed. You can set

the reminder to occur once or on a daily basis.

➤ To set a timed reminder

1. Press a [DN] and dial

a timed reminder

number

#605 TIMER SET

(ꢂꢊꢆꢃ~ꢂꢊꢆꢏ).

2. Enter the time you

want to be reminded.

Use a 24-hour clock format (HHMM).

#605 TIMER SET 0800

#605 TIMER SET 08001

3. Press ꢆ for the

reminder to be

repeated every day, or

ꢈ for a one-time

reminder only.

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Features

Timed Reminders

4. Enter desired LCD

message station

number (ꢈꢆ~ꢈꢏ) or

system number

(ꢊꢆ~ꢏꢏ)

#605 TIMER SET 0800110

...or enter ꢆꢆꢀif your

telephone does not

have an LCD or if you

do not want a

message to display

when the time

reminder tone sounds.

5. Press 5HGLDO.

The time is recorded in memory and

you should hear a beeping tone (along

with the displayed message) for 30

seconds at the set time.

DATA PROGRAMED

6. To cancel the

beeping/message

prior to 30 seconds,

press 0RGH + ꢆ or

take the phone off-

hook.

➤ To cancel a Timed Reminder

1. Press [DN], then the

number of the timed

reminder

You can only cancel one reminder at a time.

The reminder is cancelled.

(ꢂꢊꢆꢃ~ꢂꢊꢆꢏ) you

want to cancel.

2. Press 5HGLDO.

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Features

Tone/Pulse Dialing

With some older Central Offices, you may have to make calls on CO lines that are

programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to

tone dial in order to access remote equipment (such as an answering machine) requiring

DTMF tones.

With ISDN calls, when 7RQHꢀ'LDOꢀ6HOHFW is pressed, all of the digits entered after that point

will be sent with DTMF tones.

➤ To change Tone Dialing

1. Access a CO line.

Although the CO line is programmed for rotary dial pulses,

access the CO line and dial the telephone number like any other

call described in this user guide.

2. Dial a telephone

number.

3. While on the call,

press 7RQHꢀ'LDOꢀ

6HOHFW.

The Tone LED lights steady red and you are able to send

DTMF tones with your dial pad. The feature is cancelled when

the call is completed.

Two (Tandem) CO Line Connection

[DN] Button

This feature enables a station user to connect two CO lines, then drop out of the conversation.

➤ To connect two outside lines (using a [DN] button)

1. While talking on an

outside call using a

[DN] button, press

&QIꢁ7UQ.

You hear dial tone. The [DN] LED flashes (conference rate).

2. Dial a CO line access

code and then the

outside telephone

number.

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Features

Two (Tandem) CO Line Connection

See Table 12 on page

109—CO Line

Access Codes or ask

your System

Administrator.

3. After the party

answers, press &QIꢁ

7UQ.

The [DN] LED flashes (in-use rate) and all parties are

conferenced.

If you receive a busy tone/no answer, press [DN] to return to

the original connection.

4. Press &QIꢁ7UQ and

You hear dial tone before you hang-up

The [DN] LED flashes (exclusive-

TRK-TRK N1 N2

JAN 10 THU 11: 57

hang-up.

hold rate) and the two lines are

connected. N1 and N2 identify the

connected CO lines.

The LED turns OFF when the parties hang-up.

If the public telephone company provides auto disconnect, the

connection may release automatically when the parties hang

up. If not, the lines must be supervised to be disconnected (see

“Supervision” on Page 72).

CO Buttons

This feature allows a station user to connect two CO lines, then drop out of the conversation.

On some systems, both CO /LQH buttons (or 3RROHGꢀ/LQHꢀ*US buttons) must appear on your

telephone to allow Tandem connections to be established from your telephone.

➤ To connect two outside lines (using a /LQH button)

1. Press CO /LQH

You hear dial tone.

...or 3RROHGꢀ/LQHꢀ

*US and dial a

telephone number.

2. After the party

answers, press &QIꢁ

7UQ.

You hear dial tone. The CO Line LED flashes (conference

rate). The new Line LED flashes (in-use rate).

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Features

Two (Tandem) CO Line Connection

3. Press another CO

/LQH

...or 3RROHGꢀ/LQHꢀ

*US and dial a

telephone number.

...or on some systems, It is not necessary to have both CO /LQH buttons on your

telephone.

you can press &QIꢁ

7UQ and dial a CO

line access code

followed by a

telephone number.

4. After the party

answers, press &QIꢁ

7UQ.

The Line LEDs both flash (in-use rate) and all parties are

conferenced.

If you receive a busy

tone or no answer,

return to the original

connection by

pressing the original

/LQH button.

5. Press &QIꢁ7UQ and

You hear dial tone. Both Line LEDs

continue to flash (exclusive-hold rate)

TRK-TRK N1 N2

JAN 10 THU 11: 57

hang up.

and the two lines are connected. N1

and N2 identify the connected CO

lines.

The LED turns OFF when the parties hang-up.

If the public telephone company provides auto disconnect, the

connection may release automatically when the parties hang

up. If not, the lines must be supervised to be disconnected (see

“Supervision” on Page 72).

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Features

Voice Mail Integration

Supervision

➤ To supervise a tandem call and release it

1. Press [DN]

You are connected to both CO lines.

TRK-TRK N1 N2

JAN 10 THU 11: 57

Both Line LEDs flash (in-use rate). N1

and N2 identify the connected CO

lines.

...or /LQH

...or 3RROHGꢀ/LQHꢀ

*US.

2. If the parties have

hung up, go back on-

hook

Both Line LEDs turn OFF and the connection is released.

...or if the parties are

still talking, press

&QIꢁ7UQ and hang-

up.

Voice Mail Integration

This section explains how to program your telephone for Call Forward and retrieve messages

when using a Toshiba Voice Mail System with your Strata DK system. Refer to the appropriate

Toshiba Voice Mail User Guide for more information:

♦

Stratagy Voice Processing User Guide

Toshiba VP User Guide

Message Mailbox

To direct forwarded calls to your mailbox—your personal storage space for voice messages—

and to ensure that callers receive your personal greeting, you must store a Voice Mail (VM)

Identification (ID) code. You need to store the ID code only once. Then whenever your station

is call forwarded to voice mail, the VM ID code is automatically sent to the voice mail unit to

direct the call to your mailbox.

Your [PDN] and up to four [PhDNs] can be independently Call Forwarded from your

telephone to either a unique (or the same) mailbox number. Telephones must be programmed

as the owners of a [PhDN] to be able to call forward the [PhDN] to a voice mailbox number.

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Features

Voice Mail Integration

➤ To assign a voice mail message mailbox number

Note This procedure is required for the initial storage of VM ID code to the Toshiba Voice

Mail system. Once programmed, these digits remain in memory until changed. To

change the code, repeat this procedure.

1. Press [DN] + ꢂꢊꢃꢊ.

You hear confirmation tone.

656 ID CODE SET

2. Enter the voice mail

Example: for Toshiba voice mail

ID code and the voice systems, enter ꢏꢈ + the mailbox

91203

mailbox [DN], plus

any required pauses

(up to 16 characters).

number.

203= mailbox number of the [DN] you

pressed in Step 1.

3. Press 5HGLDO.

You hear a confirmation tone. The

LCD confirms the data storage.

DATA PROGRAMED

➤ To cancel the mailbox number

➤ Press [DN] + ꢂꢊꢃꢊ + 5HGLDO.

Message Retrieval

You can program a flashing 06* or [PhDN/MW] to automatically retrieve your voice mail

messages when it is pressed. Storing the message retrieval sequence in Steps 1~4 below is

required only once. It remains in memory unless cancelled or changed.

➤ To assign the message retrieval sequence

1. Press [DN] + ꢂꢊꢃꢄ. You hear a confirmation tone.

657 ID CODE SET

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Features

Voice Mail Integration

2. Enter the voice mail

Example: for Toshiba voice mail

systems, enter ꢏꢇ + the mailbox

number.

system code and the

voice mailbox [DN],

plus any required

pauses (up to 16

characters).

92203

[203] = mailbox number.

3. Enter your security

code.

By storing your security code, you avoid having to enter your

code every time you access your mailbox; however, this will

also allow anyone to retrieve your messages from your phone.

If a security code is not desired, do not include it.

4. Press 5HGLDO.

You hear confirmation tone. The LCD

confirms the data storage.

DATA PROGRAMMED

➤ To retrieve messages with 0VJ or [PhDN/MW] button

➤ Press 0VJ [PhDN/MW] button with flashing LED.

➤ To cancel automatic retrieval

➤ Press [DN] + ꢂꢊꢃꢄ + 5HGLDO.

Multiple Message Retrieval (LCD Telephones)

1. With the flashing

LED, press 0VJ or

[PhDN/MW].

The displayed station is called.

When a message waiting voice mail is

displayed, a V follows the station

number. If a + sign is displayed, you

have message waiting indications

from more than one source (voice

mail or stations). Press 6FUROO to

rotate through more message waiting

sources.

NO. 203

CALL 200 216V+

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Features

Voice Mail Integration

Call Forward to Voice Systems

By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers are

automatically connected to your voice mailbox.

Note &DOOꢀ)RUZDUG buttons can only be used to Call Forward [PDNs]; access codes can

be used to Call Forward [PDNs] or [PhDNs].

➤ To forward calls to voice mail

1. Press the desired &DOOꢀ The LED flashes.

)RUZDUG button

...or a [PDN] or

[PhDN] + access

code.

You hear a confirmation tone after entering the access code.

Call Forward access codes:

Call Forward-All Calls:

Call Forward-Busy:

Call Forward-No Answer:

Call Forward-Busy-No Answer:

ꢂꢊꢆꢈ

ꢂꢊꢆꢇ

ꢂꢊꢆꢌ

ꢂꢊꢆꢅ

2. Dial the Voice Mail

System Directory

See your System Administrator for the correct voice mail

Directory Number. After dialing, you hear confirmation tone.

number__________.

3. Press the same Call

Forward button used

in Step 1

If your phone has a Call Forward button assigned, its LED

lights steady red.

...or if you used an

access code sequence,

press 6SHHGꢀ'LDO +

5HGLDO + 6SNU.

➤ To cancel Call Forward

➤ Press Call Forward

The Call Forward LED turns off.

button

Note Call Forward buttons apply only to [PDNs] and not to

[PhDNs].

...or press a [PDN] or You hear a confirmation tone, and Call Forward is cancelled.

[PhDN] + ꢂꢊꢆꢈ,

then hang up.

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Features

Voice Mail Integration

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LCD Operation

This chapter covers the LCD, its buttons and displays. Special features available only with the

LCD are described in detail and step-by-step instructions on using them are given. (For digital

telephone standard features, see Chapter 2 – Features.)

Control Buttons

The 0RGH, 3DJH and 6FUROO buttons are active when Soft Keys are turned off or your

telephone is idle. Table 8 lists button functions.

Table 8

Control Button Definitions

Button

0RGH

Definitions

Cancels the beeping tone when using timed reminders and enables you to enter/

exit the following mode functions.

Used to exit another mode and return to clock/calendar display (see

“Exit from any Mode” on Page 79).

ꢆ

Busy Lamp Field (BLF) display (see “Busy Lamp Field (BLF) Display”

on Page 83).

ꢈ

Busy station messaging (see “Silent Messaging (Busy Station)” on

Page 95).

ꢇ

Called station messaging (see “Notification Station Messaging” on

Page 93).

ꢅ

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LCD Operation

Control Buttons

Table 8

Control Button Definitions (Continued)

Button

0RGH

Definitions

Displays LCD message number NN, where NN can be personal

messages or system messages. 0RGHꢀꢃ only displays the selected

message. It cannot be used to edit or create a new message.

(continued)

ꢃ

Speed dial number check and memo dialing (see “Retrieve and Auto

Dial Lost Calls” on Page 86).

ꢍ

Caller ID/ANI/DNIS information mode OFF (see “Caller ID/ANI/DNIS

Information Mode” on Page 84).

ꢊꢆ

ꢊꢈ

ꢊꢇ

Caller ID/ANI/DNIS information mode ON (see “Caller ID/ANI/DNIS

Information Mode” on Page 84).

Caller ID/ANI/Lost Call stored information display (see “Retrieve and

Auto Dial Lost Calls” on Page 86).

ꢊꢅ

ꢄꢈ

ꢄꢆ

View Call Park Orbit list (see “Call Park Orbit List Display” on Page 85).

Soft Keys ON (see “Soft Keys” on Page 79).

Soft Keys OFF (see “Soft Keys” on Page 79).

Remote called station messaging (see “Group Notification Station

Messaging” on Page 94).

ꢏꢅ

ꢏꢃ

Remote calling station messaging (see “To set a advisory station

message for a remote station” on Page 92).

3DJH

♦

Changes Busy Field groups.

Changes displays (date/time, elapsed time,

message, call forward, dialed number).

NO. 204

MAY 24 MON 12: 05

♦

Scrolls through speed dial numbers when in Mode

6FUROO

♦

Scrolls through message waiting numbers.

Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8.

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LCD Operation

Soft Keys

Exit from any Mode

1. Press 0RGH.

MODE NO. ?

2. Press ꢆ.

The LCD displays date/day/time.

JUNE 03 TUE 03:54

Soft Keys

The Soft Key feature provides a quick-and-easy way to access frequently-used features during

a call. When Soft Keys are on, they replace the Mode, Page, and Scroll functions. When your

telephone is idle, Soft Keys do not display and the 0RGH, 3DJH, and 6FUROO keys operate as

LCD control buttons.

If the Soft Key feature is activated at your station, you can still access features with feature

buttons (fixed or flexible) or with access codes. Your telephone may already come with the

Soft Keys activated.

➤ To turn Soft Keys ON

1. Make sure that your

telephone is idle and

the handset on-hook.

2. Press 0RGH + ꢄꢈ.

Your LCD confirms that the keys are

on.

LINE OR STATION?

LINE STA.

RTRN

➤ To turn Soft Keys OFF

1. Make sure that your

telephone is idle and

the handset on-hook.

2. Press 0RGH + ꢄꢆ.

Your LCD confirms that the keys are

off.

NO. 204

SOFT KEY OFF

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LCD Operation

Soft Keys

Soft Key Display

Abbreviated Soft Key feature prompts display on the LCD above the

TALK ON LINE 2

Control buttons (0RGH, 3DJH, and 6FUROO). In the following

example, you would press 0RGH for the TRNS function, 3DJH for

CONF and 6FUROO for PGE.

TRNS CONF PGE

If the Soft Key feature is activated at your station, incoming call information does not display

on your LCD while your station is busy. To display this information, you must either

disconnect the existing call or place it on hold.

How to Use Soft Keys

This section provides an example of how to use Soft Keys to make a Conference call by

adding a station to an outside call. See “Soft Key Prompts” on Page 82 for a list of features

that can be accessed with Soft Keys.

Example: Using Soft Keys to Make a Conference Call

While on an outside call (LINE 3) you initiated, your LCD displays the

TALK ON LINE 3

prompts ABR, CONF, and PGE during the first 30 seconds (if ABR does

ABR CONF PGE

not appear, then this feature was not assigned in system

programming).

Thirty seconds after the first digit of the telephone number is dialed,

TALK ON LINE 3

the display changes to TRNS, CONF, and PGE. If the call is an

TRNS CONF PGE

incoming call, the TRNS prompt appears immediately when you

answer the call.

➤ To Use Soft Keys to Make a Conference Calll

1. While on an outside

call, press CONF

The outside call is placed on-hold.

LINE OR STATION?

LINE STA. RTRN

(3DJH) to initiate the

Conference.

(Optional) You can

press RTRN (6FUROO)

to terminate the

operation and return

to the outside call.

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LCD Operation

Soft Keys

If you press RTRN,

you will have to

repeat the previous

step if you wish to

return to transfer,

conference, or page.

2. To transfer to a

station, press STA

(3DJH).

DIAL STATION NO.

RTRN

3. Dial a station number. The name and/or number [203]

displays for about three seconds.

CALLING

JANE BROWN 203

If you have Voice First Signaling, the

display changes to:

ANNOUNCE TO 203

TRNS CONF PGE

If you have Tone First Signaling, the

phone rings station [203] and the

display changes to:

RINGING 203

TRNS TALK RTRN

4. (Optional) If you have The called station answers, and you

TALK WITH 203

voice first signaling,

announce the call to

station 203.

are connected to station 203 and the

outside call remains on-hold.

TRNS JOIN RTRN

5. Press JOIN (3DJH).

All parties are now joined in a

conference. Your LCD indicates that

you are in a conference with CO line 3

and station 203 [LN3+203].

LN3+203

EXIT CONF

6. Press EXIT (0RGH) to The other parties remain connected in the conference call.

drop out of the

conference

...or CONF (3DJH) to

add another party to

the conference.

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LCD Operation

Soft Keys

Soft Key Prompts

Table 9 provides definitions of all of the Soft Key prompts that could appear on your LCD.

Table 9

Soft Key Prompts

Soft Key

Definition

ABR

Activates Automatic Busy Redial after dialing a busy outside telephone number.

Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.

(Busy Override) Sends a call-waiting tone to a busy station.

Initiates or completes a conference.

ACB

BUSY

CONF

EXEC

EXIT

JOIN

LINE

(Executive Override) Breaks into the conversation of a busy called station.

Exits you from a conference; remaining parties are connected.

Joins all parties to a conference while on a conference call.

Adds a CO line to an existing call while in the Conference mode. The LCD prompts you

to access a CO line after you press this key.

MESG

OVRD

PGE

Sets a message waiting indication at a busy or unanswered station.

Overrides options, busy mode, or overrides Do Not Disturb mode.

Parks an outside call and to gain access to a menu of options.

Makes a called station ring when making a voice announce call to the station.

Disconnects a call and returns phone n to the idle state.

RING

RLS

RTRN

STA.

Terminates a feature operation and to return to a previously displayed state.

Adds a station to an existing call while in the Conference mode. The LCD prompts you

to dial a station number after you press this key.

TALK

TRNS

Makes a voice announcement to a called station that is ringing.

Initiates or completes a Transfer while on an outside call. Press once for an immediate

or announced transfer, depending on system programming. Pressing TRNS again

completes the transfer.

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LCD Operation

Busy Lamp Field (BLF) Display

This feature displays when a station is busy or ringing on any type of [DN] or CO line. If all or

a telephone’s [PDNs] are in use on another telephone(s), the telephone shows busy on the BLF,

even though it may be idle. If a telephone is in the DND mode, the telephone BLF appearance

displays busy.

Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a total of 20

for the LCD. Pressing 3DJH scrolls the display. The BLF mode stops all other displays from

appearing on your telephone’s LCD.

➤ To display the BLF

1. Press 0RGH + ꢈ.

BLF NO. ?

2. If [PDNs] are two

For example, if you enter 2 for 200,

the list of telephone [DNs] beginning

with the 200 display.The sample LCD

(shown at right) indicates that stations

200, 205, and 217 are in use or DND

mode.

200 0 . . . 5 . . . . .

210 . . . . . . 7 . . .

digits, press ꢂ

...or enterꢀthe first

digit of a three-digit

[PDN]

...or enterꢀthe first two

digits of a four-digit

[PDN].

3. Press ꢂ.

4. Press 3DJH to rotate

The 200/210 group changes to 210/220.

210 . . . . . . 7 . . .

220 . . 2 . 4 . . . . 9

BLF groups.

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LCD Operation

Caller ID/ANI/DNIS Information Mode

Automatic Number Identification (ANI) information cannot co-exist on the same telephone

LCD with Dialed Number Identification Service (DNIS) information. If your system is

programmed to receive both ANI and DNIS information on incoming calls, press 3DJH while

the call is ringing to alternate between DNIS and ANI/Caller ID LCD displays. After you

answer the call, you can not alternate between displays.

DNIS

Incoming DNIS telephone numbers can be correlated in the system database with assigned

DNIS names. These names, up to 16 alphanumeric characters, display on your telephone’s

LCD, enabling incoming calls to be instantly identified and appropriately answered. Table 10

shows DNIS samples.

ANI/Caller ID

If your telephone is programmed to receive Caller ID names and numbers, the calling party’s

name displays. Table 10 shows ANI samples. If Caller ID was activated, then the caller’s name

and/or number would appear on the first line.

➤ To display the number while the call is ringing

➤ While the call is

MR. JONES

LINE 3 RINGING

ringing, press 3DJH.

➤ To activate the Caller ID/ANI or DNIS display mode

➤ Press 0RGH + ꢊꢈ. (The system default is ON.)

➤ To deactivate the Caller ID/ANI or DNIS display mode

➤ Press 0RGH + ꢊꢆ.

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LCD Operation

Call Park Orbit List Display

Table 10

DNIS/ANI Samples

Function

ANI/Caller ID Number*

DNIS/Caller ID Name

TOSHIBA TSD

Incoming Call

CN: 7145556782

LINE 3 RINGING

LINE

CALLING

Incoming ACD Call

TOSHIBA TSD

LINE RINGING

Answered incoming or transferred call.

Display changes to call duration.

CN: 7145556782

ANSWERED LINE 3

TOSHIBA TSD

ANSWERED LINE 3

Call placed on-hold.

HOLD LINE

SEP TUES 18:30

Held call recalls your station.

CN: 7145556782

TOSHIBA TSD

LINE 3 RECALL

LINE

RECALL

Station 201 is transferring a call to you

(station 200).

NO. 200

201 CALLING

Transferred station (201) hangs up.

Transferred call recalls your station (201).

Call forwarded to your phone.

CN: 7145556782

LN 3 TRANS 201

TOSHIBA TSD

LINE TRANS 201

CN: 7145556782

L 3 RECALL 201

TOSHIBA TSD

RECALL 201

TOSHIBA TSD

LINE CALL 201

*Caller ID numbers do not display CN: before the number, whereas ANI does.

Call Park Orbit List Display

This feature enables you to monitor (view) the calls that are parked at your station.

➤ While your phone is

idle, press 0RGH +

ꢊꢅ.

LCD shows the CO Line number (003)

and the orbit number where the call is

parked (900).

LN 3 ORBIT 900+

...or 2UELWꢀ/LVW. To

scan the Orbit List,

press 6FUROO.

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LCD Operation

Retrieve and Auto Dial Lost Calls

The system automatically saves the numbers for all calls that ring at your telephone, but are

unanswered (lost calls). This feature enables you to view the stored information, view the time

and date, delete the information without returning the call, and/or Auto Dial the saved

numbers.

➤ To view lost calls

1. Press 0RGH + ꢊꢇ.

The phone number and caller name

are displayed on your LCD. ANI/

Caller ID numbers always include

area codes.

MR. JONES

7145553700

2. Press 6FUROO

The next lost call displays.

MR. SMITH

7145568725

...or

The previous lost call displays.

MS. DOE

7143723546

ꢀꢉ

...or 3DJH.

Toggles between the phone number/

caller name screen and the date and

time screen.

06/02 17: 46

CN: 7145553700

MR. JONES

7145553700

Note CN: Identifies ANI calls as opposed to Caller ID calls which do not display CN:.

➤ To delete lost call

1. Press 0RGH + ꢊꢇ

The next lost call is displayed.

The next lost call displays.

MR. SMITH

7145568725

2. Press 6FUROO

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LCD Operation

Messages, Memos, and Name Display

...or press

The previous lost call displays.

MS. DOE

7143723546

ꢉ

...or press ꢂ.

The lost call information is deleted without auto dialing the

call.

➤ To Auto Dial the lost call

1. Press 0RGH + ꢊꢇ

The phone number and caller name

are displayed on your LCD. ANI/

MR. SMITH

7145568725

Caller ID numbers always include

area codes.

2. Pressꢀ6FUROO

The next lost call displays.

...or

The previous lost call displays.

MS. DOE

7143723546

ꢉ

3. Press CO /LQH

You hear dial tone.

...or a [DN] + CO

/LQH access code.

4. Press /RVWꢀ&DOOꢀ

The DK System auto dials the digit “1” before dialing the

saved, outgoing telephone number.

$XWRꢀ'LDO.

Messages, Memos, and Name Display

The LCD on your telephone can be used to send or receive messages

to/from other LCD telephone users (sample shown at right). It can also

display the names/numbers of the person calling your telephone or the

name of the person you are calling. Names and memos can also be set

to display with speed dial numbers and timed reminders.

BACK AT 2-PM-CALL

MEETING FOR 3PM

You can write or edit a station message (10~19), “fill in the blanks” of system messages

62~64, enter a name/title that will display when other stations call your station (see “Name/

Number Display” on Page 98), or enter a Speed Dial (see “Speed Dial Memos” on Page 96) or

Timed Reminder memo (see “Timed Reminders” on Page 67). System messages 65~99, if

available, are written by the System Administrator and cannot be edited by the user.

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LCD Operation

Messages, Memos, and Name Display

➤ To enter LCD characters

1. Access message/

memo/name display.

A cursor (—) appears at the first character in the display.

See Table 11 for dial pad key equivalents.

2. Enter the message/

name/memo (up to 32

alphanumeric

2358

characters), using the

following dial pad keys

(dial pad shown at

right):

Move Right

(Alpha mode only)

ꢈ – moves right

– moves left

_ꢂꢉ_{ꢀ²ꢀtoggles between}

Move Left

Toggles between

alphanumeric

characters

alphanumeric

mode (dial pad

defaults to

Scrolls alpha/

special characters

numeric mode)

ꢆ – scrolls the alpha/

special characters.

3. To blank out any

portion of a message,

press ꢈ (in alpha mode)

and move the cursor to

the right.

Each character the cursor transverses is deleted.

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LCD Operation

Messages

Table 11

Dial Pad Key Equivalents

Key

Equiv.

Key

Equiv.

Letter

Symbol

Key Equiv.

Equiv.

ꢇ

ꢃ

ꢃꢆ

ꢃꢆꢆ

ꢊ

ꢄꢆꢆ

ꢍ

–

ꢈꢆꢆꢆ

ꢈꢆꢆꢆꢆ

ꢇꢆ

ꢇꢆꢆ

ꢌ

ꢍꢆ

ꢈꢆꢆꢆꢆꢆ

ꢈꢆꢆꢆꢆꢆꢆ

ꢍꢆꢆ

ꢏ

ꢌꢆ

ꢊꢆ

ꢊꢆꢆ

ꢄ

Note Symbols shown

above must be

ꢌꢆꢆ

ꢅ

ꢏꢆ

made in alpha

character mode

on the dial pad.

ꢏꢆꢆ

ꢈꢆꢆ

ꢅꢆ

ꢈꢆ

ꢄꢆ

ꢅꢆꢆ

Messages

There are three basic LCD message functions:

♦

Advisory messaging enables you to store an informative message for LCD telephones

that call your phone.

♦

Silent messaging enables you to write a message that you can send to busy LCD

telephones. Silent messaging lets you communicate visually to someone who is occupied

on the telephone.

♦

Notifications enable you to send your station number and message indication to another

LCD station. Responding to the message, the called station receives your message.

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LCD Operation

Messages

System Messages 60~64

System messages 60~64 are standard messages. You can “fill in the blanks” of messages

62~64 (see below). Example: Message 64 can be edited to read RETURN ON JAN. 4. Callers

with LCD phones will see that message when they call your number.

System Message

Number

Preprogrammed message

(Max. 32 digits per message)

OUT TO LUNCH

IN A MEETING

CALL _____________

BACK AT __________

RETURN ON________

System Messages 65~99

System messages 65~99 can only be programmed or permanently changed at the

Administrator’s telephone. Any messages programmed at Administrator’s telephone remain in

memory until canceled from Administrator’s telephone or until the system is reinitialized.

Station Messages

You can create up to 10 station messages (10~19). Once entered, a message can never be

deleted; only overwritten. This is a station option that is enabled in system programming.

➤ To enter/store a station message

1. Press /&'ꢀ0VJꢀ

The LCD Msg Select/[PDN] LED

flashes.

6HOHFW

MSG NO. ?

...or [PDN] + ꢂꢊꢍ.

2. Enter the two-digit

message number

The current message, if any, is displayed.

(10~19) to be stored.

3. Enter the message.

The LCD Msg Select/[PDN] LED lights steadily, and the LCD

displays the message. The message is now stored in system

memory.

(See “To enter LCD

characters” on Page

88.)

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LCD Operation

Messages

4. Repeat Steps 1~3 for

any additional

messages you want to

store.

5. Press /&'ꢀ0VJꢀ

The message displays on your LCD an Advisory Message (see

below). To cancel the message display, press [PDN] and dial

ꢂꢊꢍ or press /&'ꢀ0VJꢀ6HOHFW.

6HOHFW

...or 6SNU.

➤ To set an advisory message for incoming calls

1. Press /&'ꢀ0VJꢀ

The LCD Msg Select/[PDN] LED

flashes.

6HOHFW

MSG NO. ?

MSG NO. 10

...or a [PDN] + ꢂꢊꢍ.

2. Enter the desired

message number:

The selected message displays. (This

assumes the message has already been

stored in memory.)

ꢈꢆ~ꢈꢏ (station)

...or ꢊꢆ~ꢏꢏ (system)

3. Press /&'ꢀ0VJꢀ

The message displays on your telephone’s LCD. The LCD

Msg Select/[PDN] LED lights continuously. The selected

message is sent to LCD phones when they call your [PDN] or

any [PhDN] owned by the telephone.

6HOHFW

...or 6SNU.

4. If you have Call

Forward set, press

3DJH to display the

message instead of

the CF display.

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LCD Operation

Messages

➤ To cancel an advisory message that has been set at your station

➤ Press /&'ꢀ0VJꢀ6HOHFW

...or [PDN] + ꢂꢊꢍꢀ+ 6SNU.

The LED goes out. If a station message was sent, this procedure does not erase it.

➤ To set a advisory station message for a remote station

1. While your telephone

MODE 95

is idle, press 0RGHꢀ+

DEST EKT NO.?

ꢏꢃ.

2. Dial the destination

[PDN].

207 = the destination [PDN]

MODE 95 DEST EKT

EKT NO. 207

3. Press 3DJH.

MW TO ST123

MSG NO?

4. Enter the message

number (station

ꢈꢆaꢈꢏ; system,

ꢊꢆaꢏꢏ).

(This assumes the message is already

stored in memory.)

MW TO STXXX

MSG NO?10

5. Press 3DJH.

Remote calling station messaging

allows you to set a calling station

message for only one station at a time.

6. Press 0RGH.

207 = the [PDN] where message will

be set.

CALL 207-010M

010 = the message number.

Called station

= message is set.

7. Press ꢆ.

Your LCD shows the time and date.

The message is displayed at station

207. LCD telephones calling station

207 receives the message.

SENT 207

Your station

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LCD Operation

Messages

Message Notifications

With an LCD telephone, you can set short messages (up to 32 characters) that display to

callers with LCD telephones.

Any station can record a message; however, only stations with an LCD are able to see the

stored messages. Stations that do not use Soft Keys (Soft Keys Off: 0RGHꢀ+ꢀꢄꢆ) can send

messages “live” to other LCD station users.

Notification Station Messaging

Your station number and a message indication can be sent to another LCD station. When that

station responds, it will receive the message. Soft Keys must be OFF at the sending station for

this feature to operate.

➤ To set a notification station message

1. Press [PDN] and dial

the station Directory

Number (station does

not answer or is

busy).

2. Press 0RGH + ꢅ.

MW TO STXXX

MSG NO.?

3. Enter the message

number.

Station message (10~19), system message (60~99). The LCD

displays the message. (This assumes the message has already

been stored in memory.)

4. Press 0VJ.

5. Press 6SNU or hang

Msg LED flashes on the called station.

up to release.

CALL 204-207M

204 = the called [DN]

207 = the [PDN] of the station that

sent the message

Called station

M = message has been sent.

SENT 204

Your station

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LCD Operation

Messages

➤ To receive a notification station message

➤ Press 0VJ when your telephone Msg LED is flashing.

➤ To cancel the message from the telephone that set the message

➤ Press [PDN] and dial XXX is the [PDN] of the telephone that has the message set.

ꢂꢊꢅ;;;.

Group Notification Station Messaging

This feature enables a station to set a Called Station Message for a group of stations.

➤ To set a notification station message for another station or group of stations

1. Press 0RGH + ꢏꢅ.

MODE 94

DEST EKT NO.?

2. Dial the destination

[DN]

Station groups correspond to the same

stations that are in respective Page

groups assigned in system

programming.

MODE 94

DEST EKT NO. 207

...or press ꢂꢌꢆ for all

call page stations,

207=destination [DN] or group

number.

...or enter a group

code (ꢂꢌꢈ~ꢂꢌꢍ).

ꢂꢌꢈ~ꢂꢌꢍ for Page Group 1~8

respectively.

3. Press 3DJH.

MODE 94

ORG EKT NO.?

4. Dial the originating

[PDN].

This can be your number or another

station number.

MODE 94

ORG EKT NO. XXX

5. Press 3DJH.

MSG NO.?

6. Enter the message

number (station

ꢈꢆaꢈꢏ; system,

ꢊꢆaꢏꢏ).

The LCD displays the message. In this

example, system message 60 was

entered. (This assumes the message is

already stored in memory.)

OUT TO LUNCH

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LCD Operation

Messages

7. Press 3DJH.

8. Press 0RGH.

9. Press ꢆ.

MSG NO.?

MODE NO.?

At the destination station, the LCD

displays the originating station

number and the 0VJ LED flashes.

SENT 207M

➤ To receive a notification message

➤ Press 0VJ.

➤ To cancel the message from the telephone that set the message

➤ Press [PDN] and dial ꢂꢊꢅ;;;, where XXX is the [PDN] of the telephone that set the

message.

Silent Messaging (Busy Station)

An audible tone and an LCD message can be sent to an LCD station that is busy. The busy

station can return a message to the calling station’s LCD. The two stations may continue this

procedure to carry on a “silent” conversation. Soft Keys must be OFF (0RGH + ꢄꢀꢆ) at the

sending and receiving stations for this feature to operate.

➤ To send a message to a busy station

1. When you receive a

210=[DN]

OVER TO ST210

MSG NO?

busy tone, press

0RGH + ꢇ.

2. Enter the message

number.

Station message (10~19) and system

message (60~99). The LCD displays

the message. (This assumes the

message is already stored in memory.)

3. Press 3DJH.

The destination station beeps four

times and the message displays for 30

seconds, or until you hang up.

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LCD Operation

Memos

Your LCD confirms the message was

sent.

MSG SEND

➤ To return to a busy station message after receiving a busy station message

1. Press 0RGH + ꢇ.

OVR TO ST210

MSG NO?

2. Enter the message

number.

Station message (10~19) and system message (60~99). The

LCD displays the message. (This assumes the message is

already stored in memory.)

3. Press 3DJH.

Your LCD confirms the message was

sent.

MSG SEND

Memos

Speed Dial Memos

You can store names (12 characters max.) for each of 40 station speed dial numbers. The

memo pad of names can be scrolled to select the appropriate party. The station must be

enabled via system programming for LCD message memory.

➤ To program Speed Dial names and numbers

1. Press 5HGLDO, then

6SHHGꢀ'LDO.

2. Dial a station speed

dial code.

See Table 15 on page 111 for speed

dial codes.

# * 10 SPEED DIAL

3. Press 0RGH.

If a name was previously stored on

this code, it appears on the top line.

*10 NAME

SPEED DIAL

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LCD Operation

Memos

4. Enter the name or

memo (12 characters

maximum).

The name appears on the bottom line as you enter it. (See “To

enter LCD characters” on Page 88.)

5. Press 0RGH.

6. Enter a phone number The number displays on the top line as you enter it.

(16 characters

maximum).

7. Press 5HGLDO to

record data in

memory.

➤ To display the Speed Dial number and memo

➤ Press 0RGH + ꢍ;a;, where X~X is the speed dial number to be displayed.

➤ To dial a Speed Dial number

1. When your phone is

idle, press 0RGH + ꢍ.

2. Enter Station Speed

Dial Code

SPEED DIAL NO. 10

...or System Speed

Dial Code.

3. Press 3DJH to see

more of the directory

of numbers/memos.

4. Press an available

The number is dialed.

/LQH

...or [DN] and enter a

CO line access code.

➤ To check a speed dial number

1. When phone is idle,

press 0RGH + ꢍ.

MODE NO.? 8

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LCD Operation

Name/Number Display

2. Dial a speed dial

TOSHIBA is the memo (up to 12

characters).

*11 TOSHIBA

7145553700

number.

714 583 3700 is the number (up to 16

digits).

3. Press 3DJH to scan

the directory for the

appropriate number/

memo.

If the number is longer than 16 digits, a “+” appears in the far

right corner of the display.

4. Press 6FUROO to

display any remaining

digits.

Timed Reminders

See “Timed Reminders” on Page 67.

Name/Number Display

This feature enables you to enter a name/title, telephone number, location, etc. in system

memory. This name/title (e.g., LOBBY) displays on your station’s LCD while it is idle, and on

other stations’ LCDs when you call them or they call you.

Name display information for non-LCD telephones or voice mail/auto attendant devices may

be entered by the System Administrator for display on other stations’ LCDs when called.

When this feature is set, your Name/Number displays during direct, forwarded, and hunted

calls. On override or OCA calls, it does not display.

➤ To enter name/number information

1. Press [DN] + ꢂꢊꢇꢈ.

USER NAME ?

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LCD Operation

Name/Number Display

2. Enter the new

information (up to 16

characters, e.g., user

name and station

number). See “To

enter LCD

characters” on Page

88.

3. Press 6SNU.

The information is stored and appears

on the top line of your station’s LCD.

TOSHIBA EXT. 200

DATE DAY TIME

When you call a station, the name/title

displays on the bottom of the called

station’s LCD.

NO. 213

TOSHIBA EXT. 200

➤ To clear name/number display

1. Press [DN] +

You hear confirmation tone, then busy tone.

During clear:

ꢂꢊꢇꢆ.

2. Press 6SNU.

NO. 213

USER NAME RESET

After clear: A name is displaced by

message and call forward settings if

they are set.

NO. 213

DATE DAY TIME

Note This procedure does not erase

the name/number. To restore

the display, press [DN] +

ꢂꢊꢇꢈ.

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LCD Operation

Name/Number Display

➤ To erase name/number display

1. Press [DN] +

Current information displays on the

lower line of the LCD.

USER NAME ?

ꢂꢊꢇꢈ.

2. Press ꢈ in the alpha

Blank characters replace the information.

mode to enter blanks.

3. Press 6SNU.

The information is erased and the [PDN] of the telephone is

displayed.

100

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Add-on Module/DSS Console

This chapter provides an equipment overview of the following two optional units and

describes the features buttons and their associated LEDs.

♦

Digital Add-on Module (DADM) – add 20 feature buttons to 2000-series digital

telephones. Up to two DADMs can be connected to a telephone.

♦

Direct Station Selection (DSS) Consoles – available for system operators who do not

have an attendant console. (See “DSS Console” on Page 103.)

DADM

The DADM, model DADM2020, is shown in Figure 4 on Page 102. The buttons can be

programmed for [DSS], CO line access, and Station or System Speed Dial. Directory Numbers

or other functions cannot be assigned to DADMs.

Each [DSS] and /LQH button has an LED that provides a status of the CO line or station

assigned to it.

♦

The [DSS] LED flashes green when the station equipped with an DADM is calling or

transferring an outside call to a station. (If calling a station, the LED turns steady red when

the called station answers; if transferring to a station, the LED turns steady red when you

hang up to complete the transfer.) The DSS LED is steady red whenever the station

associated with the DSS is ringing, busy, or in the DND mode.

♦

A Line (CO) LED is green when the CO line is in use by the DADM console user. It is red

if it is in use by another telephone user.

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DADM

Notes

The button numbers shown in this figure

●

are examples only and may not reflect the

numbers on your particular station

equipment.

●

Not available on DK14 systems.

209

208

207

206

205

204

203

202

201

200

219

218

217

216

215

214

213

212

211

210

229

228

227

226

225

224

223

222

221

220

239

238

237

236

235

234

233

232

231

230

First DADM

Second DADM

Figure 4

Example Button Assignments for the Strata DK DADMs

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Add-on Module/DSS Console

DSS Console

The DSS console operates alongside of a digital telephone to provide the telephone with 60

additional feature buttons. The buttons can be programmed for [DSS], CO line access, All Call

Page, Night Transfer, and Station or System Speed Dial. This guide applies to the DSS

Console models DDSS2060 (see Figure 5), DDSS1060, and HDSS6560.

LEDs on the DDSS2060 and DDSS1060 models light or flash red or green, and LEDs on the

HDSS6560 model light or flash red. For the DDSS2060 and DDSS1060 models, the Line

(CO) and [DSS] LEDs act in the same manner as on the DADM; other feature button LEDs on

both of these models will be red when activated.

Notes

●

The button numbers shown in

this figure are examples only

and may not reflect the numbers

on your particular station

equipment.

209

208

207

206

205

204

203

202

201

200

219

218

217

216

215

214

213

212

211

210

229

228

227

226

225

224

223

221

220

239

238

237

236

235

234

233

232

231

230

249

248

247

246

245

244

243

242

241

240

●

Not available on DK14 systems.

257

256

255

254

253

252

251

250

2039

Figure 5

Example Button Assignments (DDSS2060 shown)

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Add-on Module/DSS Console

[DSS] Button

The Direct Station Select [DSS] button can appear on both the DADM and DSS Console. Each

DSS button is associated with a particular station in your telephone system. It can be used to

transfer an outside call to the associated station or to make a direct call to the associated

station. The [DSS] LED lights steady red when the station associated with the [DSS] is

ringing, busy on a call, or in the DND mode; or when the associated station is idle, but all

appearances of the station’s [PDN] are busy or in-use by other stations. [DSS] buttons cannot

call station [PhDNs], Distributed Hunt Group [DNs], or ACD Groups.

Features

The LED color indications described in these feature descriptions apply specifically to the

DADM and DSS Console models DDSS2060 and DDSS1060. Flash conditions described here

apply to all DSS console models and the DADM.

Calling a Station

To call a station’s [PDN] from either a DSS console or a DADM, press the [DSS] associated

with the station. A station call with a [DSS] can be made on-hook or off-hook, and with Voice

First or Tone signaling. After pressing the button, treat the call like any other station call made

from a digital telephone.

[DSS] LEDs indicate whether the associated station is idle or busy. The LED is steady red if

the station is busy or ringing, and is not lit if idle. If all the station’s PDN buttons are being

used by other stations, the DSS LED of the station is lit steady red, but the station may be idle.

If the station is in the DND mode, its DSS LED lights steady red.

Transfer to an Idle Station

You can transfer internal or outside calls to an idle station from either a DSS console or a

DADM.

➤ To transfer a call to an idle station

1. Press [DSS]

The call is placed automatically on hold. The Line or [DN]

LED flashes green at double the on-hold rate, and the [DSS]

LED flashes green.

corresponding to the

station to be called.

You hear a single-ring tone. (If using the Tone signaling mode,

you hear successive ring tones.)

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Features

2. Announce the call.

3. Hang up.

With Tone signaling, you would have to wait for the called

station to answer before announcing the call.

The call rings the called station when you hang up. While the

called station is ringing, the [DSS] LED is steady red, and the

Line LED flashes green at the on-hold rate or if on a [DN]

button, it goes idle.

When the called station answers the call, the [DSS] LED stays

steady red, and the Line LED becomes steady red.

4. If the station does not

answer before a

period set in system

programming, the call

recalls your station.

Call Transfer with Camp-on

You can transfer a call to a busy station from either a DSS console or an DADM. Use the

[DSS] to transfer the call, even though the [DSS] LED associated with the station you are

“transferring to” is red.

➤ To transfer call to a busy station

1. Press [DSS]

You may hear a busy tone. The original caller is placed

automatically on hold. The Line or [DN] LED flashes green at

double the on-hold rate, and the [DSS] LED remains steady

red.

corresponding to the

busy station to be

called.

2. Hang up.

The call rings the called station once with the camp-on tone.

While the called station is receiving this tone, the Line LED

flashes green (on-hold rate) or if you are on a [DN] button, it

goes idle. The [DSS] LED remains steady red.

When the called station answers the transferred call, the Line

LED becomes steady red. The [DSS] LED remains steady red.

Note If the busy station is in the DND mode, the call will not

transfer, but will recall your telephone immediately.

If the call is not answered after a specified Recall time set in

system programming, camp-on is cancelled and the transferred

call rings back.

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Add-on Module/DSS Console

Features

Call Answering (CO Line)

If your DADM or DSS console is equipped with a /LQH button, you can answer CO line calls

from the DADM or DSS console as you would from a digital telephone. See Chapter 2 –

Features for detailed information.

➤ To answer an incoming CO Line call to a DADM or DSS Console

➤ Press the flashing /LQH.

Speed Dial

Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can be

programmed to dial telephone numbers or to access features. 6' buttons on either the DADM

or DSS console function like 6' buttons on digital telephones. See Chapter 2 – Features for

information.

Paging

You can make an announcement page to a group of station telephone speakers selected in

system programming with $OOꢀ&DOOꢀ3DJH on the DSS console. 6' (if programmed) on either

the DSS console or the DADM can be used for page announcements. See “All Call Page” on

page 56.

Call Forward Override ([DSS] Override)

Either the DSS buttons on your DSS console or the associated telephone can be set in system

programming to ring stations that are in the Call Forward mode, instead of being forwarded.

Usually the console’s telephone is the unit activated to perform this function. Among other

applications, this feature can be used to notify a person who forgets to deactivate the Call

Forward feature after returning to the office.

Important! DSS buttons on DADMs cannot override Call Forward.

➤ To override call forward with the console’s associated telephone

1. Press &QIꢁ7UQ or

[PDN].

2. Dial the station

number set for call

forward.

Make the call as you would from any other station. This

procedure assumes your station has a typical program setting.

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Add-on Module/DSS Console

Features

➤ To override call forward with your DSS Console

➤ Press the station [DSS] set for call forward.

Night Transfer

You can use the DSS console to make the system ring different telephones for incoming calls

during different times of the day. For further details, refer to the Strata DK System

Administrator’s User Guide.

➤ To enable/disable night transfer

➤ Press 1LJKWꢀ7UDQVIHU to toggle night transfer ON/OFF.

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Features

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Access Codes

This appendix contains access codes for outside Speed Dial numbers, CO lines, Paging Group

and Paging Zone Codes.

CO Line Access Codes

CO lines are used when you dial an outside number. If your telephone does not have a &2 or

/LQH button, you can enter the appropriate code listed in Table 12 to access an outside line.

You can also store the code on a Speed Dial (6') button for one-touch access. If you are

storing a CO line access code onto a Speed Dial code, enter ꢅꢅ before the CO access code

(e.g., to store code ꢄꢆꢆꢈ, enter ꢅꢅꢄꢆꢆꢈ).

In some systems, ꢏ is used as a general group code or to access Least Cost Routing (LCR).

System users are required to dial ꢏ in order to access an outside line. If you press ꢏ in a system

programmed with LCR, you may not hear internal dial tone, depending on system

programming.

See your System Administrator for the code which applies to your telephone.

➤ To access a line

➤ Press [PDN] + CO Line Access Code

Table 12

CO Line Access Codes

System

CO Line Access Codes

DK14

ꢏꢀorꢀꢍꢆꢈaꢍꢆꢅꢀorꢀꢂꢄꢆꢆꢈaꢂꢄꢆꢆꢅ

ꢏꢀorꢀꢍꢆꢈaꢍꢆꢍꢀor ꢂꢄꢆꢆꢈaꢂꢄꢆꢆꢍ

ꢏꢀorꢀꢍꢆꢈaꢍꢆꢍꢀor ꢂꢄꢆꢆꢈaꢂꢄꢆꢈꢇ

DK16e/DK16

DK40i/DK40

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Feature Access Codes

Table 12

CO Line Access Codes (Continued)

System

CO Line Access Codes

DK424 (RCTUA)

ꢏꢀorꢀꢍꢆꢈaꢍꢆꢍꢀorꢀꢂꢄꢆꢆꢈaꢂꢄꢆꢈꢊ

ꢏꢀorꢀꢍꢆꢈaꢍꢆꢍꢀorꢀꢂꢄꢆꢆꢈaꢂꢄꢆꢅꢍ

ꢏꢀorꢀꢍꢆꢈaꢍꢈꢊꢀorꢀꢂꢄꢆꢆꢈaꢂꢄꢈꢅꢅ

ꢏꢀorꢀꢍꢆꢈaꢍꢈꢊꢀorꢀꢂꢄꢆꢆꢈaꢂꢄꢇꢆꢆ

DK424 (RCTUBA/BB)

DK424 (RCTUC/D)

DK424 (RCTUE/F)

Notes

♦

ꢏꢀaccesses LCR or a general line group.

ꢍꢆꢈaꢍꢈꢊ accesses line groups 1~16, respectively.

ꢂꢄꢆꢆꢈaꢂꢄꢇꢆꢆ accesses individual lines 1~200, respectively.

Feature Access Codes

See Table 7 on page 63.

Paging Access Codes

Your telephone can be assigned to page group(s). Telephones can be a member of more than

one group and each group can have as many as 120 stations. Station users can access each

group separately by dialing an access code (Tables 13~14).

➤ To enter a paging group access code

➤ Press [PDN] + Access Code

Table 13

Paging Groups

Paging Group

Station Group A

Station Group B

Station Group C

Station Group D

Access Code

Paging Group

Station Group E

Station Group F

Station Group G

Station Group H

Access Code

ꢂꢌꢈꢃ

ꢂꢌꢈꢈ

ꢂꢌꢈꢇ

ꢂꢌꢈꢌ

ꢂꢌꢈꢅ

ꢂꢌꢈꢊ

ꢂꢌꢈꢄ

ꢂꢌꢈꢍ

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Speed Dial Access Codes

Table 14

External Paging Zones

External Paging Zone

Access Code

External Paging Zone

Access Code

DK14/DK40i/DK40/DK424 (all processors)

Paging

All Call Page Zone

Paging

ꢂꢌꢆ

ꢂꢌꢏ

All Call, External Page Zone

DK40i/DK40/DK424 ((RCTUA, RCTUBA/BB, RCTUC/D)

Zone A

ꢂꢌꢃ

ꢂꢌꢊ

Zone C

Zone D

ꢂꢌꢄ

ꢂꢌꢍ

Zone B

DK424 (RCTUE/F)

Zone A

ꢂꢌꢃꢈ

ꢂꢌꢃꢇ

ꢂꢌꢃꢌ

ꢂꢌꢃꢅ

Zone E

Zone F

Zone G

Zone H

ꢂꢌꢃꢃ

ꢂꢌꢃꢊ

ꢂꢌꢃꢄ

ꢂꢌꢃꢍ

Zone B

Zone C

Zone D

Speed Dial Access Codes

The number of station and system speed dial numbers available to you depends on the size of

your company’s telephone system. Check with your System Administrator to find out which

codes apply to your system.

Once you store a telephone number on any of the codes listed below, you can dial the number

ꢉ^{ꢈꢆ or 6SHHGꢀ'LDO + ꢈꢆ.}

by entering the code, such as

Table 15

Speed Dial Access Codes

Station

Speed Dial Codes

System

Speed Dial Codes

Telephone System Size

Small System

(DK14/DK16e/DK16/DK40i/

DK40 RCTUA)

ꢈꢆaꢅꢏ

ꢊꢆaꢏꢏ

Medium System

(RCTUBA/BB and RCTUC/D)

ꢈꢆaꢅꢏ

ꢊꢆꢆaꢊꢏꢏ

ꢇꢆꢆaꢏꢏꢏ

Large System

(RCTUE/F)

ꢈꢆꢆaꢈꢌꢏ

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Speed Dial Access Codes

Table 16

Speed Dial Number Linking

System Speed Dial Codes that can be Linked to

other Speed Dial Codes

System

DK14, DK16e, DK40, RCTUA

RCTUBA/BB, RCTUC/D

RCTUE/F

ꢏꢆaꢏꢏ

ꢊꢏꢆaꢊꢏꢏ

ꢏꢏꢆaꢏꢏꢏ

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Centrex Application

Your system may be equipped with the Centrex Application, which enhances its feature

capability when installed behind a Centrex or PBX system.Your telephone may have access to

one or more of the enhanced Centrex features listed below:

Flexible Directory Numbering

A station’s [PDN] can be three or four digits. It is, therefore, possible to match a station’s

[PDN] and Centrex line extension number. Dial the entire station number when indicated.

Note Some access code numbers may have been changed to avoid system numbering plan

conflicts.

Centrex Feature Buttons

You can access some Centrex features by pressing a preprogrammed flexible button on your

telephone, instead of dialing a Centrex access code. The Centrex access code, including the

necessary flash and/or pause sequence, is activated when the button is pressed. See your

Centrex or PBX operations manual for specific details.

Ringing Repeat

The distinctive ring patterns available in your Centrex system are automatically repeated with

your digital telephone, enabling you to answer appropriately for either outside, inside or

callback calls.

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Delayed Ringing

CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at

stations to permit alternate answering conditions. Answer the line when your telephone is

ringing.

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Button Labels

All flexible buttons must be programmed for your telephone in system programming and vary

for individual telephones. If a button does not appear on your display or telephone keystrip

label, see your System Administrator for button assignments.

The button labels in this guide are for the 2000-series telephone mode.

Table 17

Feature Button Definitions

2000-series

Telephone

Definitions

$FFRXQWꢀ&RGH

Account Code Button

Press to enter a Voluntary Account Code anytime during a Central Office (CO) line call

without interrupting the conversation.

$ODUPꢀ5HVHW

Alarm Reset Button

Press to turn off a telephone alarm connected to a facility alarm mechanism.

$OHUWꢀ6LJQDOꢀꢐꢈꢑꢀꢇꢑꢀ

ꢌꢑꢀꢀRUꢀꢅꢒ

Alert Signaling Buttons

Press to alert a predesignated station with a distinctive sound and to indicate a pre-

arranged meaning and visual indication to a predesignated station. Up to four Alert

Signal buttons can be assigned to a telephone.

$OOꢀ&DOOꢀ3DJH

All Call Voice Page Button

Press to page all of the digital and electronic telephones in the All Call Page group.

$XWRꢀ%XV\ꢀ5HGLDO

Automatic Busy Redial Button

Press to set up Automatic Busy Redial after receiving a busy tone on a dialed CO line

call (not available when calling on tie or DID CO lines).

$XWRꢀ&DOOEDFN

Automatic Callback Button

Press to recall a busy station or station in the Do Not Disturb (DND) mode as soon as

that station becomes idle or deactivates DND. Also used for CO line queuing when all

lines are busy.

&DOOꢀ)UZGꢀ$OOꢀ&DOOV

Call Forward-All Calls Button

Press to forward all calls to another station or voice mail device.

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Delayed Ringing

Table 17

Feature Button Definitions (Continued)

2000-series

Telephone

Definitions

&DOOꢀ)UZGꢀ%XV\

Call Forward-Busy Button

Press to forward calls immediately to another station or voice mail device when your

station is busy or in the DND mode.

&DOOꢀ)UZGꢀ%XV\ꢀ

1$QV

Call Forward-Busy/No Answer Button

Press to forward calls immediately to another station or voice mail device when your

station is busy or in DND mode. Also forwards calls when your station is not answered

after 8~60 seconds (set at your station).

&DOOꢀ)UZGꢀ1Rꢀ

$QVZHU

Call Forward-No Answer Button

Press to forward calls to another station or voice mail device when your station is not

answered after 8~60 seconds (set at your station).

&DOOꢀ)UZGꢀ([WHUQDO

&DOOꢀ)UZGꢀWR

Call Forward-External Button

Press to forward Private or DID line calls to an external or internal telephone number.

Call Forward-Fixed Button

Press to forward all calls to a station or voice mail device assigned in system

programming.

'DWDꢀ5HOHDVH

Data Release Button

Press to release data calls. See the Strata DK PC/Data Interface User Guide.

'LUHFWHGꢀ3LFNXS

Call Pickup Button

Press to initiate a ringing Directed Call Pickup of CO line, [DN], and page calls.

'LUHFWHGꢀ3LFNXSꢀꢐꢈꢑꢀ Tenant Call Pickup Buttons

ꢇꢑꢀꢌꢑꢀRUꢀꢅꢒ

'Rꢀ1RWꢀ'LVWXUE

'66

If the system is shared by tenants, the Directed Pickup 1~4 buttons pick up ringing CO

line calls for Tenants 1~4 respectively.

Do Not Disturb Button

Press to lock your station in or out of the DND mode.

Direct Station Selection Button(s)

Press to ring a preselected station. The LED associated with each DSS button provides

the status (idle/busy) of the station assigned to the button.

)ODVK

Flash Button

Press to perform the following functions: Disconnect and recall dial tone on a CO line;

access Centrex or PBX features; enter a pause or flash signal when programming

speed dial numbers.

*URXSꢀ3LFNXS

Group Pickup Button

Press to pick up a call that is ringing a station that belongs to a Pickup Group that your

station is a member of.

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Add-on Module/DSS Console

Delayed Ringing

Table 17

Feature Button Definitions (Continued)

2000-series

Telephone

Definitions

Handset Off-hook Call Announce Button

+6ꢀ2&$ꢀ7DONEDFN

Press this key while off-hook busy with a call and while being called by an internal caller

who initiates off-hook call announce to switch the talk path from the current call to the

off-hook call announce internal caller.

/&'ꢀ0VJꢀ6HOHFW

Message Select Button

Press to enable system and personal messages to be displayed on the optional 32-

character LCD.

/LQH

Line Button

Press to answer or access an outside Central Office (CO) line.

/RVWꢀ&DOOꢀ$XWRꢀ'LDO

Unanswered (Lost) Call Automatic Dial Button

Press to automatically dial the stored ANI (Automatic Number Identification) or Caller ID

number shown on the LCD. Unanswered calls will be stored on this button and the LCD.

0LFURSKQꢀ&XWꢋRII

Microphone Cutoff Button

Press to turn the microphone off/on while idle, providing privacy when you receive

handsfree internal calls. Also functional when your station receives calls—the Mic

button controls the microphone when you originate calls.

0RGHP

Modem Button

Press to reserve a modem from a pool. The LED of the button indicates the status of the

modem pool. See the Strata DK PC/Data Interface User Guide.

0VJꢀ:DLW

Additional Message Waiting Buttons

Phantom Directory Numbers allow multiple Message Waiting buttons with LEDs for up

to four different Directory Numbers [DNs] other than your Primary Directory Number

[PDN]. It performs the same Message Waiting functions as the MW/FL button.

1LJKWꢀ7UDQVIHU

Night Transfer Button

Press to control the system’s CO line ringing pattern for after-hours incoming calls.

1LJKWꢀ7UDQVIHUꢀ

ꢐꢈaꢅꢒ

Tenant Night Transfer Buttons

Press the appropriate button to control the system’s CO line ringing patterns for after

hours incoming calls for either of the tenants that share a single Strata DK280 system.

17ꢀ/RFNꢀꢐꢈaꢅꢒ

2UELWꢀ/LVW

Night Transfer Lock Buttons

Initiates entry of the NT Lock password. NT L LED will be on when the system ring

mode (Day/Day2/Night) is locked.

Park Orbit Display Button - LCD Telephones Only

Press to display call(s) parked in orbit. If there are multiple parked calls, a + sign

appears on the LCD.

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Delayed Ringing

Table 17

Feature Button Definitions (Continued)

2000-series

Telephone

Definitions

3DUNꢀDQGꢀ3DJH

Park/Page Button

Press to park internal or outside call in orbit and announce to other telephones or paging

speakers to retrieve the parked calls.

3DUNꢀLQꢀ2UELW

Park Button

Press to park internal or outside calls in an orbit. Call retrieval can be made locally from

the same parking telephone or remotely from a different telephone.

3RROHGꢀ/LQHꢀ*US

3ULYDF\ꢀRQꢀ/LQH

Pooled Line Button

Press to access an available CO line from a group of lines appearing under one button.

Privacy Button

Press to block Privacy Override on common CO line buttons. This button does not block

Busy Override or Executive Override.

3ULYDF\ꢀ5HOHDVH

Privacy Release Button

Press to release privacy on common CO line buttons, enabling other station users to

enter your conversations on those buttons. Privacy release does not apply to common

[DN] buttons which are always private.

5HOHDVHꢀDQGꢀ$QV

5HOHDVHꢀ&DOO

Release and Answer Button

Press to disconnect or complete the transfer the current CO or [DN] call and

automatically answer the new incoming CO or [DN] call.

Release Button

Press to disconnect or complete the transfer of the current CO or [DN] call and to place

your station in the idle condition.

6DYHꢀ/DVWꢀ1XPEHU

Save Button

After dialing an outside or internal directory number, press to “save” the number. Later,

you can have the system automatically redial the number for you when you press the

button after accessing an internal or outside line.

6'ꢀRUꢀ&XVWRPL]HGꢀ

%XWWRQ

Speed Dial Button

Press to Speed Dial a telephone number or feature access codes. SD buttons can be

used as either System Speed Dial numbers or Station Speed Dial numbers.

6SHHGꢀ'LDO

Speed Dial Select Button

Press (in conjuncton with Redial) to store and access Speed Dial number.

6SGꢀ'LDOꢀ/QJꢀ3DXVH Pause (Long) Button

Press to insert a 10-second pause when programming Speed Dial numbers.

6SGꢀ'LDOꢀ3DXVH

Pause Button

Press to set either a one-half or two-second pause when programming Speed Dial

numbers. (The pause time is set in system programming).

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Add-on Module/DSS Console

Delayed Ringing

Table 17

Feature Button Definitions (Continued)

2000-series

Telephone

Definitions

6WDUW

Start Button

Press to make an outgoing call using an ISDN trunk.

6XE

Subaddress Button

Press to enter a subaddress on an ISDN trunk outgoing call.

7HOꢀ6HWꢀ0XVLF

Background Music Button

Press to turn Background Music on or off over your station speaker.

7RQHꢀ'LDOꢀ6HOHFW

Tone Button

Press to change the outgoing dialing of the CO line in use from dial pulse to tone

signaling.

8QORFNꢀ'RRU

Door Lock Buttons

Press to unlock a door lock mechanism.

Strata DK Digital Telephone 5/99

119

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Add-on Module/DSS Console

Delayed Ringing

120

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Index

automatic busy redial, 20

automatic callback, 21

automatic hold, 22

about this book

conventions, ix

how to use this guide, viii

organization, viii