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Toshiba Personal Computer
STREAMLINE-S 10
Maintenance Manual
TOSHIBA CORPORATION
[CONFIDENTIAL]
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Preface
This maintenance manual describes how to perform hardware service maintenance for the Toshiba
Personal Computer SATELLITE T210/T215/PRO T210/T215/PORTEGE T210 MAINTENANCE
MANUALL, referred to as the SATELLITE T210/T215/PRO T210/T215/PORTEGE T210
MAINTENANCE MANUALL Series in this manual.
The procedures described in this manual are intended to help service technicians isolate faulty Field
Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your attention.
Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service technicians
and authorized dealers or service providers to ensure the following safety precautions are adhered
to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully fastened,
it could come loose, creating a danger of a short circuit, which could cause overheating,
smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model battery
or an equivalent battery recommended by Toshiba. Installation of the wrong battery can
cause the battery to explode.
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The manual is divided into the following parts:
Chapter 1
Hardware Overview describes the SATELLITE T210/T215/PRO
T210/T215/PORTEGE T210 MAINTENANCE MANUALL Series system
unit and each FRU.
Chapter 2
Chapter 3
Chapter 4
Troubleshooting Procedures explains how to diagnose and resolve FRU
problems.
Test and Diagnostics describes how to perform test and diagnostic operations
for maintenance service.
Replacement Procedures describes the removal and replacement of the FRUs.
Appendices The appendices describe the following:
Handling the LCD module
Board layout
Pin assignments
Keyboard scan/character codes
Key layout
Screw torque list
Reliability
Conventions
This manual uses the following formats to describe, identify, and highlight terms and operating
procedures.
Acronyms
On the first appearance and whenever necessary for clarification, acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on the
keyboard is printed in boldface type.
Key operation
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Some operations require you to simultaneously use two or more keys. We identify such operations
by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you
must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down
the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the typeface below:
Format complete
System transferred
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Table of Contents
Chapter 1
1.1
1.2
1.3
1.4
Features..............................................................................Error! Bookmark not defined.
9.5mm (2.5-inch) HDD......................................................Error! Bookmark not defined.
Power Supply.....................................................................Error! Bookmark not defined.
Batteries .............................................................................Error! Bookmark not defined.
1.4.1
1.4.2
1.4.3
Main Battery........................................................Error! Bookmark not defined.
Battery Charging Control....................................Error! Bookmark not defined.
RTC Battery ........................................................Error! Bookmark not defined.
Chapter 2
2.1 Troubleshooting Introduction ................................................................................................3
2.2 Troubleshooting Flowchart....................................................................................................4
2.3 Power Supply Troubleshooting .............................................................................................9
2.4 Display Troubleshooting .....................................................................................................14
2.5 Keyboard Troubleshooting ..................................................................................................17
2.6 External USB Devices Troubleshooting..............................................................................19
2.7 TouchPad Troubleshooting..................................................................................................21
2.8 Speaker Troubleshootin.......................................................................................................23
2.9 Wireless LAN Troubleshooting…………………………………………………………...25
2.10 Camera troubleshooting.......................................................................................................29
2.12 4 in 1 card Troubleshooting.................................................................................................31
2.13 HDD troubleshooting process…………......................................…….…….......................33
2.14 CRT failure troubleshooting process ………....................................………………….….35
2.15 LAN troubleshooting process…………………............................................……….…….37
2.16 MIC troubleshooting process …………………................................................……….….39
2.17 3D sensor troubleshooting process........................ .............................................................41
2.18 3G troubleshooting process………………… .......................................................……..…43
2.19 HDMI troubleshooting process……………..............................................................….….46
2.20 E-SATA troubleshooting process……............................................................................…48
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2.21 Wimax troubleshooting process ...........................................................................................50
Chapter 3
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
The Diagnostic Test..............................................................................................................3
Executing the Diagnostic Test.............................................................................................4
Display Configuration ........................................................................................................7
Audio sound Test.................................................................................................................8
Fan ON/OFF Test ..............................................................................................................11
Main Battery Test..............................................................................................................13
FDD Test ...........................................................................................................................14
Memory Test......................................................................................................................15
Keyboard Test....................................................................................................................18
3.10 Mouse (Pad) Test...............................................................................................................20
3.11 LCD Pixels Test.................................................................................................................21
3.12 Magnetic switch Test.........................................................................................................22
3.13 LAN Test ...........................................................................................................................24
3.14 RTC Test............................................................................................................................26
3.15 G-sensor Test......................................................................................................................28
3.16 HDD Test………………...………......................................................................…….......31
3.17 Read DMI Test………….……... .............................................................……..………...34
3.18 Write DMI Test....………… ..........................................................................…...……….35
3.19 Toshiba Logo Set………….…............................................................................................37
3.20 Dynabook Logo Set….…..........................................................................................….…39
3.21 TP Type R/W Test….….….…….........................................................................….…….41
3.22 EE-PROM SETTING…….….. ......................……………………….……...……….…..44
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Chapter 4
4.1
General...............................................................................Error! Bookmark not defined.
Safety Precautions..............................................................Error! Bookmark not defined.
Before You Begin ..............................................................Error! Bookmark not defined.
Disassembly Procedures ....................................................Error! Bookmark not defined.
Assembly Procedures.........................................................Error! Bookmark not defined.
Tools and Equipment .........................................................Error! Bookmark not defined.
Screw Tightening Torque ..................................................Error! Bookmark not defined.
Colors of Screw Shanks.....................................................Error! Bookmark not defined.
Symbols of Screws on the Laptop Body............................Error! Bookmark not defined.
Symbol examples...............................................................Error! Bookmark not defined.
Battery................................................................................Error! Bookmark not defined.
Removing the Battery Pack ...............................................Error! Bookmark not defined.
Installing the Battery Pack.................................................Error! Bookmark not defined.
Memory..............................................................................Error! Bookmark not defined.
Removing the Optional Memory .......................................Error! Bookmark not defined.
Installing the Optional Memory.........................................Error! Bookmark not defined.
HDD...................................................................................Error! Bookmark not defined.
Removing the HDD ...........................................................Error! Bookmark not defined.
Installing the HDD.............................................................Error! Bookmark not defined.
Keyboard............................................................................Error! Bookmark not defined.
Removing the Keyboard ....................................................Error! Bookmark not defined.
Installing the Keyboard......................................................Error! Bookmark not defined.
Logic Upper Assembly ......................................................Error! Bookmark not defined.
Removing the Logic Upper Assembly...............................Error! Bookmark not defined.
Installing the Logic upper assembly ..................................Error! Bookmark not defined.
Power Button Board...........................................................Error! Bookmark not defined.
Removing the Power Button Board ...................................Error! Bookmark not defined.
Installing the power button board ......................................Error! Bookmark not defined.
Touch Pad Assembly .........................................................Error! Bookmark not defined.
Removing the Touch Pad Assembly..................................Error! Bookmark not defined.
4.2
4.3
4.4
4.5
4.6
4.7
4.8
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Installing the Touch Pad Assembly ...................................Error! Bookmark not defined.
WLAN Card.......................................................................Error! Bookmark not defined.
Removing the WLAN Card ...............................................Error! Bookmark not defined.
Installing the WLAN Card.................................................Error! Bookmark not defined.
4.9
4.10 WWAN Card .....................................................................Error! Bookmark not defined.
Removing the WWAN Card..............................................Error! Bookmark not defined.
Installing the WWAN Card ...............................................Error! Bookmark not defined.
4.11 IO Board ............................................................................Error! Bookmark not defined.
Removing the IO Board.....................................................Error! Bookmark not defined.
Installing the IO Board ......................................................Error! Bookmark not defined.
4.12 Minicard Brackets..............................................................Error! Bookmark not defined.
Removing the Minicard Brackets ......................................Error! Bookmark not defined.
Installing the Minicard Brackets........................................Error! Bookmark not defined.
4.13 HDD Board........................................................................Error! Bookmark not defined.
Removing the HDD Board ................................................Error! Bookmark not defined.
Installing the HDD Board..................................................Error! Bookmark not defined.
4.14 Bluetooth Module..............................................................Error! Bookmark not defined.
Removing the Bluetooth Module.......................................Error! Bookmark not defined.
Installing the Bluetooth Module ........................................Error! Bookmark not defined.
4.15 RGB Board ........................................................................Error! Bookmark not defined.
Removing the RGB Board.................................................Error! Bookmark not defined.
Installing the RGB Board ..................................................Error! Bookmark not defined.
4.16 Display Assembly..............................................................Error! Bookmark not defined.
Removing the Display Assembly ......................................Error! Bookmark not defined.
Installing the Display Assembly........................................Error! Bookmark not defined.
4.17 Motherboard ......................................................................Error! Bookmark not defined.
Removing the Motherboard...............................................Error! Bookmark not defined.
Installing the Motherboard ................................................Error! Bookmark not defined.
4.18 LED Cable and LED Board...............................................Error! Bookmark not defined.
Removing the LED Cable and Board ................................Error! Bookmark not defined.
Installing the LED Cable and LED Board.........................Error! Bookmark not defined.
4.19 Speakers.............................................................................Error! Bookmark not defined.
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Removing the Speakers......................................................Error! Bookmark not defined.
Installing the Speakers.......................................................Error! Bookmark not defined.
4.20 Thermal Module ................................................................Error! Bookmark not defined.
Removing the Thermal Module.........................................Error! Bookmark not defined.
Installing the Thermal Module...........................................Error! Bookmark not defined.
4.21 LCD Bezel .........................................................................Error! Bookmark not defined.
Removing the LCD Bezel..................................................Error! Bookmark not defined.
Installing the LCD Bezel ...................................................Error! Bookmark not defined.
4.22 LCD Module......................................................................Error! Bookmark not defined.
Removing the LCD Module...............................................Error! Bookmark not defined.
Installing the LCD Module ................................................Error! Bookmark not defined.
Removing the Camera Module ..........................................Error! Bookmark not defined.
Installing the Camera Module............................................Error! Bookmark not defined.
4.23 WLAN Antennas ...............................................................Error! Bookmark not defined.
Removing the WLAN Antennas........................................Error! Bookmark not defined.
Installing the WLAN Antennas .........................................Error! Bookmark not defined.
Figures
Figure 1-1A ID Parts Description Placement Part A .................Error! Bookmark not defined.
Figure 1-2
Figure 2-1
Figure 2-1
Figure 2-2
Figure 2-3
Figure 2-4
Figure 2-5
Figure 2-6
Figure 2-7
Figure 2-8
Figure 2-9
SATA HDD ...........................................................Error! Bookmark not defined.
Troubleshooting flowchart (1/2) .............................................................................5
Troubleshooting flowchart (2/2) .............................................................................6
Power Supply Troubleshooting Process ..................................................................9
Display troubleshooting process............................................................................14
Keyboard troubleshooting process.........................................................................17
External USB device troubleshooting process.......................................................19
TouchPad troubleshooting process ........................................................................21
Speaker troubleshooting process............................................................................23
Wireless LAN troubleshooting process ..................................................................25
Camera troubleshooting process.............................................................................27
Figure 2-10 Bluetooth troubleshooting process.........................................................................29
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Figure 2-11 2 in 1 card troubleshooting process .......................................................................31
Figure 2-12 HDD troubleshooting process................................................................................33
Figure 2-13 CRT troubleshooting process ................................................................................35
Figure 2-14 LAN troubleshooting process ...............................................................................37
Figure 2-15 MIC troubleshooting process.................................................................................39
Figure 2-16 3D sensor troubleshooting process .........................................................................41
Figure 2-17 3G troubleshooting process ....................................................................................43
Figure 4.1
Figure 4.2
Figure 4.3
Removing the battery pack......................................Error! Bookmark not defined.
Removing the bottom door......................................Error! Bookmark not defined.
Removing the right hand RAM from the laptop .....Error! Bookmark not defined.
Figure 4.4 Removing left hand RAM from the laptop ..............Error! Bookmark not defined.
Figure 4.5 Removing the bottom door.......................................Error! Bookmark not defined.
Figure 4.6 Removing the HDD pack from the HDD bay..........Error! Bookmark not defined.
Figure 4.7 Removing the HDD foil...........................................Error! Bookmark not defined.
Figure 4.8 Removing the keyboard ...........................................Error! Bookmark not defined.
Figure 4.9 Releasing the keyboard hooks..................................Error! Bookmark not defined.
Figure 4.10 Prying up the keyboard ............................................Error! Bookmark not defined.
Figure 4.11 Removing the keyboard ...........................................Error! Bookmark not defined.
Figure 4.12 Removing eight screws from the bottom of the laptopError! Bookmark not defined.
Figure 4.13 Disconnecting the logic upper assembly cables.......Error! Bookmark not defined.
Figure 4.14 Prying up the logic upper assembly .........................Error! Bookmark not defined.
Figure 4.15 Removing the power button board...........................Error! Bookmark not defined.
Figure 4.16 Removing the touch pad assembly screws...............Error! Bookmark not defined.
Figure 4.17 Removing the touch pad assembly...........................Error! Bookmark not defined.
Figure 4.18 Removing the touch pad button board from the touch pad bracketError! Bookmark not
defined.
Figure 4.19 Removing the WLAN card ......................................Error! Bookmark not defined.
Figure 4.20 Removing the WWAN card .....................................Error! Bookmark not defined.
Figure 4.21 Removing the IO Board ...........................................Error! Bookmark not defined.
Figure 4.22 Sliding out the IO Board ..........................................Error! Bookmark not defined.
Figure 4.23 Removing the minicard bracket ...............................Error! Bookmark not defined.
Figure 4.24 Removing the minicard bracket 2 ............................Error! Bookmark not defined.
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Figure 4.25 Removing the HDD board........................................Error! Bookmark not defined.
Figure 4.26 Removing the Bluetooth module..............................Error! Bookmark not defined.
Figure 4.27 Removing the RGB board ........................................Error! Bookmark not defined.
Figure 4.28 Removing the display assembly...............................Error! Bookmark not defined.
Figure 4.29 Removing motherboard from logic lower assembly Error! Bookmark not defined.
Figure 4.30 Installing the motherboard .......................................Error! Bookmark not defined.
Figure 4.31 Disconnecting the LED cable...................................Error! Bookmark not defined.
Figure 4.32 Removing the LED board.........................................Error! Bookmark not defined.
Figure 4.33 Removing the speakers.............................................Error! Bookmark not defined.
Figure 4.34 Disconnecting the thermal fan cable from the motherboardError!
Bookmark
not
defined.
Figure 4.35 Removing the four screws from the thermal moduleError! Bookmark not defined.
Figure 4.36 Applying Shinetsu 7762 grease on the thermal moduleError! Bookmark not defined.
Figure 4.37 Securing the thermal module to the motherboard with four screwsError! Bookmark not
defined.
Figure 4.38 Connecting the thermal fan cable to the motherboardError! Bookmark not defined.
Figure 4.39 Prying up the LCD bezel..........................................Error! Bookmark not defined.
Figure 4.40 Removing the LCD bezel.........................................Error! Bookmark not defined.
Figure 4.41 Removing the LCD panel.........................................Error! Bookmark not defined.
Figure 4.42 Disconnecting the camera cable...............................Error! Bookmark not defined.
Figure 4.43 Removing the LCD hinges.......................................Error! Bookmark not defined.
Figure 4.44 Removing the LVDS cable.......................................Error! Bookmark not defined.
Figure 4.45 Prying up the camera................................................Error! Bookmark not defined.
Figure 4.46 Removing the WLAN antennas ...............................Error! Bookmark not defined.
Figure 4.47 Installing the WLAN antennas.................................Error! Bookmark not defined.
Appendices
Appendix A Handling the LCD Module................................................................................... A-1
Appendix B Board Layout.........................................................................................................B-1
Appendix C Pin Assignments....................................................................................................C-1
Appendix D Keyboard Scan/Character Codes.......................................................................... D-1
Appendix E Key Layout ............................................................................................................E-1
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Appendix F Series Screw Torque List....................................................................................... F-1
Appendix G Reliability............................................................................................................. G-1
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Chapter 1
Hardware Overview
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1 Hardware Overview
Chapter 1
Contents
Main Battery......................................................................................... 1-13
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1 Hardware Overview
Figures
Figure 1-1A ID Parts Description Placement Part A.......................................................... 1-6
Tables
Quick/Normal Charging Time..................................................................... 1-13
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1
Hardware Overview
1.1
Features
The Toshiba Satellite T210/T215/Pro T210/T215/PORTEGE T210 series portable personal
computer is based on a Dual Core/Quad Core Processor, providing high-speed processing
capabilities and advanced features. The computer employs a lithium ion battery that allows it to
be battery-operated for a long period of time. The display uses a 16.0-inch WXGA LCD panel.
The PGA socket supports BTO for the CPU so that the system can be designed to suit the
customer’s needs.
The computer has the following features:
Processor (BTO)
The computer is equipped with one of the following Intel® processors.
Intel® Arrandale processor (18W SFF)
Supports Intel® Turbo Boost Technology, Intel® Hyper Threading and Intel® Stable
Image Platform Program
Memory (BTO)
The computer has two SODIMM slots that come standard with 1GB/2GB/4GB, BTO for
various memory requirements. It can incorporate up to 8 GB of main memory. It supports
dual channel DDR3 at 1066MHz/1333MHZ.
Battery Pack
The computer is powered by one 6-cell rechargeable and removable lithium ion battery
pack.
RTC Battery
The internal RTC battery backs up the Real Time Clock and calendar.
Hard Disk Drive (HDD) (BTO)
The computer accommodates 9.5 mm or 12.5 mm HDD sizes with following storage
capacities:
160/250/320/500/640 GB (9.5 mm thick) SATA (5,400rpm)
250/320/500 GB (9.5 mm thick) SATA (7,200rpm)
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Display (BTO)
The computer display features one of the following LCD panels:
11.6”W HD CSV LED (16:9, 1366x768)
Graphics (BTO)
Intel® Arrandale with Ibex Peak HM55 for integrated graphics.
Toshiba Value Added Package support featuring VideoStream Playback for external
monitor under simultaneous display mode.
Dual external monitor support.
HDMI V1.3 support (without CEC)
Keyboard (BTO)
The computer is equipped with a Toshiba NB200 keyboard with 86 keys. It is a Win7
compliant keyboard, featuring a Windows key and other application keys.
Pointing Device
The integrated Wide Touch Pad and two control buttons in the palm rest allow control of
the on-screen pointer and support functions such as multi-touch touchpad gestures and
window scrolling.
External Monitor Port (BTO)
The computer features an external monitor port with support for VideoStream Playback and
simultaneous display mode.
Universal Serial Bus (USB) Ports
The computer has two USB 2.0 ports. It is supported to daisy-chain a maximum of 127
USB devices. The serial data transfer rate is 480 Mbps or 12 Mbps and 1.5 Mbps. These
ports support PnP installation and hot plugging.
eSATA/USB Combo Port
The external eSATA/USB combo port executes high-speed data transfers to external
devices and now supports shielded cable lengths of up to 2 meters outside the computer.
The port also complies with the USB 2.0 standard and supports the sleep and charge
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1
Hardware Overview
function.
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style in document.
Bridge Media Slot
This slot allows you to insert SD, MiniSD/ MicroSD (through adapter), Memory
Stick/Memory Stick Duo (through adaptor), Memory Stick Pro/Memory Stick Duo (through
adaptor), xD and MMC memory cards. It supports High-speed SD, SDHC and SD-IO. An
I/O port heel cover is needed. This model does not support CF or Smart Media cards.
Sound system
The integrated sound system is composed of two internal speakers, an internal microphone
(equipped with echo cancellation) as well as standard MIC-IN and S/PDIF-OUT ports.
Internal Camera (BTO)
Camera supports 1.3M pixels without Auto Macro and comes with a blue LED indicator.
(The internal camera is BTO with the internal microphone). The camera is not a rotation
type.
HDMI Out Port (BTO)
HDMI 1.3 out port can connect with Type A connector HDMI cable. One HDMI cable can
send and receive SD and HD video/audio and control signals (no CEC support).
Headphones/S/PDIF/Line out Jack
This jack connects digital speakers or stereo headphones (16 ohm minimum). When
connected to digital speakers or headphones, the internal speaker is automatically disabled.
This jack can also be used as a S/PDIF port and can enable connection of optical-digital
correspondence devices.
Microphone/ Line-in Jack
A 3.5mm mini microphone jack enables connection of a three-conductor microphone for
monaural input and also enables the connection of a stereo device for audio input.
LAN (BTO)
The computer has built-in support for Gigabit Ethernet LAN (1000 megabits per second,
1000BASE-T) and 10M/100M Ethernet LAN (10/100 megabits per second, 10/100BASE-
T). It employs a Realtek 8105E for 10M/100Mbit LAN.
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1
Hardware Overview
Wireless LAN (BTO)
Some computers in this series are equipped with a Wireless LAN card. This WLAN module
may come in with the following types (depending on the model):
Realtek 802.11bgn 8191SE
Atheros 802.11b/g HB95
Broadcom 802.11bgn/bg 4313 (WLAN/BT) w/ Bluetooth V3.0+HS
3G WWAN (BTO)
The computer has built-in support for an optional 3G enabled WWAN card, allowing the
user to enjoy mobile broadband rates.
Bluetooth (BTO)
Some computers in this series offer Bluetooth wireless communication functionality which
eliminates the need for cables between electronic devices such as computers and printers.
When implemented, Bluetooth provides a fast, reliable and secure means to achieve
wireless communication in a small space. This module is Version 2.1 + EDR (Antenna on
Module type).
Sound system (BTO)
The integrated sound system uses the Realtek ALC259 audio codec and provides support
for the computer’s two internal speakers and microphone, also allowing an external
microphone and headphones to be connected via the appropriate jacks.
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Figure 1-1A shows the computer and its system unit configuration.
Camera
Camera LED Lens: Blue
Kensington Lock
Power BTN
DC-IN
RJ-45
VGA
Thermal Van Holes
USB
USB
HDMI
Microphone (Chrome ring)
Headphone (Chrome ring)
e-SATA
Card Reader
Touch Pad
TP BTN
Microphone
WiMax/3G: Blue
Wireless RF status: Amber
/
Bridge Media: White
HDD/ODD/e-SATA: White
Main Battery: White/Amber/Amber<Blink>
Power:White/Amber<Blink>
DC-IN:White
Battery
Thermal Van Holes
Bottom Door
Speaker
Speaker
Figure 1-1A ID Parts Description Placement Part A
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1
Hardware Overview
A
B
C
D
E
Clock Generator
Compal Confidential
Model Name :NDU00/NDU10
File Name : LA-6031P
SLG8SP587VTR
Mobile
page 12
Arrandale CPU
BGA 1288pins
1
2
3
4
1
2
3
4
Memory BUS(DDRIII)
Dual Channel
200pin DDRIII-SO-DIMM X2
page 11,10
BANK 0, 1, 2, 3
page 5,6,7,8,9
1.5V DDRIII 800/1066 MT/s
USB/B
BT conn
USB port 5
USB port 0,1
FDI X8
DMI X4
2.5GHz
page 30
page 25
2.7GHz
3G
Int. Camera
USB port 12
page 26
USB port 11
page 12
USB
5V 480MHz
LVDS-A
LCD Conn.
page 12
PCIeMini Card
WiMax
RGB
CRT (Sub-board)
page 13
USB
USB port 13
5V 480MHz
page 26
PCIe 1x
1.5V 2.5GHz(250MB/s)
PCIeMini Card
WLAN
DDP-C
HDMI Level Shifter
HDMI Conn.
page 14
PCIe port 2
page 26
page 14
Intel Ibex Peak
SATA port 1
5V 3GHz(300MB/s)
SATA HDD0
page 24
SATA port 5
5V 3GHz(300MB/s)
PCIe 1x
page 27 1.5V 2.5GHz(250MB/s)
RTL8105E 10/100M
RJ45+Transformer (Sub-board)
eSATA
page 24
USB
FCBGA1071
PCIe port 1
USB port 3
page 24
USB port 3
5V 480MHz
page 27
PCIe 1x
page 28 1.5V 2.5GHz(250MB/s)
CardReader OZ600FJ1LN
Cardreader conn.
page 28
PCIe port 5
page 15~23
SPI
3.3V/1.5V 24MHz
HD Audio
Power/B
HDA Codec
ALC259
page 33
SPI ROM
page 15
Debug Port
page 32
ENE KB926 D3
page 31
page 29
RTC CKT.
page 15
Audio sub-board
page 30
SPK CONN
Touch Pad
page 33
EC ROM
page 32
DC/DC Interface CKT.
Int.KBD
page 25
page 30
page 34
Security Classification
Issued Date
Compal Secret Data
Deciphered Date
Compal Electronics, Inc.
Power Circuit DC/DC
Title
Size
2009/01/23
2010/01/23
Block Diagrams
THIS SHEET OF ENGINEERING DRAWING IS THE PROPRIETARY PROPERTY OF COMPAL ELECTRONICS, INC. AND CONTAINS CONFIDENTIAL
AND TRADE SECRET INFORMATION. THIS SHEET MAY NOT BE TRANSFERED FROM THE CUSTODY OF THE COMPETENT DIVISION OF R&D
DEPARTMENT EXCEPT AS AUTHORIZED BY COMPAL ELECTRONICS, INC. NEITHER THIS SHEET NOR THE INFORMATION IT CONTAINS
MAY BE USED BY OR DISCLOSED TO ANY THIRD PARTY WITHOUT PRIOR WRITTEN CONSENT OF COMPAL ELECTRONICS, INC.
Document Number
R
ev
0.3
page 37~43
NDU00_LA-6031P M/B
Date:
Monday, February 08, 2010
Sheet
2
o f
45
A
B
C
D
E
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style in document.
The system unit of the computer consists of the following components:
Processor (BTO)
The computer is equipped with one of the following Intel® processors:
Intel® Arrandale processor (18W SFF)
Supports Intel® Turbo Boost Technology, Intel® Hyper Threading and Intel® Stable
Image Platform Program
Memory (BTO)
The computer has two SODIMM slots that come standard with 1GB/2GB/4GB, BTO for
various memory requirements. It can incorporate up to 8 GB of main memory. It supports
DDR3 at 1066MHZ/1333MHZ (Works at 800MHZ with Arrandale processor).
BIOS ROM (EEPROM)
The system BIOS and Keyboard BIOS share one single 2048KB flash ROM which is
ACPI-compliant. The flash utility can be used to program both system and keyboard BIOS
at the same time.
System Controllers
Advanced Power Management 1.2 support
ACPI2.0 b and PC2001 compliant
Support SMBus specification V2.0
Hot keys for system control
Audio volume output control
External LED control
Battery scope report and control
Sticky key support
Power switch control
Two host interface channels support
Supports three independent devices
Internal Keyboard country selection
Wireless LAN on/off button
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1
Hardware Overview
Graphics Controller
Intel® Arrandale with Ibex Peak HM55 for integrated graphics.
Toshiba Value Added Package support featuring VideoStream Playback for external
monitor under simultaneous display mode.
Dual external monitor support.
HDMI V1.3 support (without CEC)
Audio Controller
Realtek Azalia ALC259
One Audio-in port: Mic.-in/Line-in
One Audio-out port: Headphone-out / Line-out / S / PDIF-out
Internal Microphone (with Internal Camera, MIC with echo cancellation)
Volume control: Digital control, feather touch button, no mute function
Microsoft inbox audio driver support
Software EQ support
Synchronize to change video and audio output to HDMI/DP
MAXX audio support by SW solution (BTO by image)
Wireless LAN Controller
Realtek 802.11bgn 8191SE
Atheros 802.11b/g HB95
Broadcom 802.11bgn/bg 4313 (WLAN/BT) w/ Bluetooth V3.0+HS
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1.2
9.5mm (2.5-inch) HDD
The computer contains an extremely low-profile and lightweight, high-performance HDD. The
9.5 mm HDD incorporates HDD Protection, and NCQ and 3D sensor support. The HDD
interface conforms to Serial ATA. Storage capacities supported are 160, 250, 320, 500 and
640GB.
The HDD is shown in Figure 1-2 and some of its specifications are listed in Table 1-1.
Figure 1-2
Table 1-1
SATA HDD
HDD Specifications
Specifications
Item
Capacity (GB)
160G
5400 RPM
9.5mm, 2.5”
312,581,808
512
250G
320 GB
5400 or 7200 RPM
9.5mm, 2.5”
625,142,448
512
Rotational Speed (RPM)
Height
5400 or 7200 RPM
9.5mm, 2.5”
488,397,168
512
User Data Sectors
Bytes / Sector
Specifications
Item
Capacity (GB)
Rotational Speed (RPM)
Height
500G
640 GB
5400 or 7200 RPM
9.5mm, 2.5”
976,773,168
512
5400 RPM
9.5mm, 2.5”
1,250,263,728
512
User Data Sectors
Bytes / Sector
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1
Hardware Overview
1.3
Power Supply
The power supply unit provides constant voltage (19V) for the system board and performs the
following functions:
1. Power input monitor
Checks whether the AC adapter (DC power supply) is connected to the computer.
Checks whether the battery pack is connected to the computer.
Monitors the DC power supply input voltage (AC Adapter output voltage).
2. Power supply's internal control
Turns on and off the battery pack charging power supply.
Issues a charging current instruction to the PWM control IC of the battery pack charging
power supply.
Controls the supply of DC power supply input (AC Adapter output) to the power supply
unit.
Controls the supply of power to the system block (load/logic circuit side).
Controls forced shutdown if the power supply malfunctions.
3. Logic circuit control
Instructs the gate array to enable/disable tuning the power on.
Controls power-on/off operation.
4. Status display
Turns on the Power LED (in White).
Battery indicator (in White or Amber).
DC-IN indicator (in White color)
5. External interface
Performs communication through the I2C bus (via the internal EC/KBC).
Transfers the power supply operation mode.
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6. Output monitor
Monitors the voltage output to the system block (load/logic circuit side).
Monitors the voltage, over-voltage, input/output current of the battery pack.
Monitors the internal temperature of the battery pack.
Monitors the supply voltage from the AC adapter.
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1
Hardware Overview
1.4
Batteries
The computer has the following two types of batteries:
Main Battery Pack
Real Time Clock (RTC) Battery
1.4.1
Main Battery
The main battery pack serves as the computer's main power source when the AC adapter is not
attached. The main battery maintains the state of the computer when the AC adapter is detached.
1.4.2
Battery Charging Control
Battery charging is controlled by EC KB926. When the AC adapter and battery pack are attached
to the computer, the EC KB926 controls the charge on/off state and detects a full charge.
Battery Charge
When the AC adapter is attached, the battery is charged by off-state charge when the system
is powered off or by on-state charge when it is powered on.
Table 1-2
Quick/Normal Charging Time
State
Charge Time
Off-State Charge
On-State Charge
6 Cell
6 Cell
Approximately 4 hours
Approximately 4 hours
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NOTE: The time required for normal charge depends on the power consumption by the
system. Using a fluorescent lamp and frequently accessing the disk consumes more power and
lengthens the charge time.
The following can stop battery charge:
1. The battery becomes fully charged.
2. The AC adapter or battery pack is removed.
3. The battery or AC adapter voltage is abnormal.
Detection of full charge
A full charge is detected only when the battery is being charged by quick or normal charge.
A full charge is detected when either of the following conditions is met:
1. The current in the battery charging circuit drops below the predetermined value.
2. The charging time exceeds the fixed limit.
1.4.3
RTC Battery
The RTC battery provides power to maintain the current date, time and other system information
in memory while the computer is turned off.
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2 Troubleshooting Procedures
Chapter 2
Contents
Troubleshooting Introduction......................................................................................3
2.7 Touch pad Troubleshooting.............................................................................................21
2.8 Speaker Troubleshooting .................................................................................................23
2.9 Wireless LAN Troubleshooting.....................................................................................25
2.10 Camera Troubleshooting..............................................................................................27
2.12 4in1 card Troubleshooting...........................................................................................31
2.13 HDD Troubleshooting ................................................................................................33
2.14 CRT Troubleshooting ..................................................................................................35
2.15 LAN Troubleshooting..................................................................................................37
2.18 3G Troubleshooting .......................................................................................................43
2.21 Wimax Troubleshooting ................................................................................................50
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2 Troubleshooting Procedures
Figures
Figure 2-1
Figure 2-1
Figure 2-2
Figure 2-3
Figure 2-4
Figure 2-5
Figure 2-6
Figure 2-7
Troubleshooting flowchart (1/2)……………………………………………….5
Troubleshooting flowchart (2/2)……………………………………………….6
Power Supply Troubleshooting Process……………………………………….9
Display troubleshooting process……………………………………………...14
Keyboard troubleshooting process……………………………………………17
External USB device troubleshooting process………………………………..19
TouchPad troubleshooting process…………………………………………...21
Speaker troubleshooting process……………………………………………...23
Camera troubleshooting process .....................................................................27
Figure 2-13 CRT troubleshooting process ……………………………….………………..35
Figure 2-14 LAN troubleshooting process ………………………………………………..37
Figure 2-15 MIC troubleshooting process……………………………………………........39
Figure 2-16 3D sensor troubleshooting process……………………………………………41
Figure 2-17 3G troubleshooting process…………………………………………………....43
Figure 2-18 HDMI troubleshooting process…...…………………………………………...46
Figure 2-19 E-SATA troubleshooting process…...………………………………………...48
Figure 2-20 Wimax troubleshooting process…...………………………………………......50
Tables
Table 2-1 Battery LED..........................................................................................................10
Table 2-2 DC-IN LED ...........................................................................................................11
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2 Troubleshooting Procedures
2.1 Troubleshooting Introduction
Chapter 2 describes how to determine if a Field Replaceable Unit (FRU) in the computer is
causing the computer to malfunction. The FRUs covered are:
1. Display
7. Wireless LAN
8. Camera
13. 4 in 1 card
14. CRT
19. Wimax
2. HDD
3. Keyboard
4. USB ports
5. Touchpad
6. Speaker/Head
9. Bluetooth
10. Headphone
11.MIC
15. LAN
16. 3D sensor
17. HDMI
12. 3G
18. E-SATA
The Diagnostics Disk operations are described in Chapter 3. Detailed replacement
procedures are given in Chapter 4.
The following tools are necessary for implementing the troubleshooting procedures:
1. Phillips screwdriver (2 mm)
2. 6mm nut driver (for the helix screw nuts on the rear ports for RAM door)
3. 2DD or 2HD formatted work disk for floppy disk drive testing
4. Torx screw driver with type T6 bit for HDD door
5. USB memory disk
6. Multimeter
7. External monitor
8. USB compatible keyboard
9. Multimedia sound system with line-in and line-out ports
10. Headphones
11. USB test module and USB cable
12. MIC line
13. E-SATA HDD & cable
14. HDMI cable
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2 Troubleshooting Procedures
2.2 Troubleshooting Flowchart
If you know the location of the malfunction, turn directly to the appropriate section of this
chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for
determining which troubleshooting procedures to execute. Before performing any
troubleshooting procedures, verify the following:
Ask the user if a password is registered, if it is, ask him or her to enter the password.
Verify with the customer that Toshiba Windows XP/Win7/Linux is installed on the hard
disk. Operating systems that were not preinstalled by Toshiba can cause the computer to
malfunction.
Make sure all optional equipment is removed from the computer.
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2 Troubleshooting Procedures
S T A R T
C onnect the A C adapter to the D C -
IN socket
P erform the P ow er S upply
T roubleshooting procedures
in section 2.3
N o
N o
Is the D C -IN L E D on?
Y es
P erform the P ow er S upply
T roubleshooting procedures
in section 2.3
Is the B attery L E D on?
Y es
T urn the P ow er sw itch on
Y es
P erform the P ow er S upply
T roubleshooting procedures
in section 2.3
N o
Is the P ow er O n L E D on?
Y es
P erform the P ow er S upply
T roubleshooting procedures
in section 2.3
Is the "T oshiba or D ynabook"
logo m essage display?
N o
Y es
If the "passw ord" m essage
displays, type the passw ord, then
press E nter.
Is T oshiba W indow s or L inux
being loaded?
P erform diagnostics
program .
N o
Y es
A
Figure 2-1 Troubleshooting flowchart (1/2)
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A
Perform the Keyboard
Troubleshooting procedures
in section 2.5
No
Does typed characters appear correctly?
Yes
Insert USB memory disk. Then run the
diagnostics test program
Yes
Perform the HDD
Troubleshooting procedures
in section 2.13
No
Is the diagnostics test loaded?
Yes
Allow each test to perform
automatically
After confirming which
diagnostics test has detected
an error, perform the
appropriate procedure as
outlined below.
Is an error detected by any of the
diagnostics tests?
Yes
No
System is normal
End
Figure 2-1 Troubleshooting flowchart (2/2)
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2 Troubleshooting Procedures
If the diagnostics program cannot detect an error, the problem may be intermittent. The test
program should be executed several times to isolate the problem. When a problem has been
located, perform the appropriate troubleshooting procedures as follows:
1. If an error is detected by the battery test, perform the Power Supply Troubleshooting
procedures in Section 2.3
2. If an error is detected by the display test, perform the Display Troubleshooting
procedures in Section 2.4
3. If an error is detected by the keyboard test, perform the Keyboard Troubleshooting
procedures in Section 2.5
4. If an error is detected by the HDD test, perform the Keyboard Troubleshooting
procedures in Section 2.13
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2 Troubleshooting Procedures
Other problems that are not covered by the diagnostics program may be discovered by a
user.
1. If an error is detected when using an external USB device, perform the external USB
Devices Troubleshooting procedures in Section 2.6
2. If an error is detected when using the speakers, perform the Speaker Troubleshooting
procedures in Section 2.8
3. If an error is detected when using the Wireless LAN, perform the Wireless LAN
Troubleshooting procedures in Section 2.9
4. If an error is detected when using the camera, perform the camera Troubleshooting
procedures in Section 2.10
5. If an error is detected when using the Bluetooth, perform the Bluetooth
Troubleshooting procedures in Section 2.11
6. If an error is detected when using the 4 in 1 card, perform the 4 in 1 card
Troubleshooting procedures in Section 2.12
7. If an error is detected when using the CRT, perform the CRT Troubleshooting
procedures in Section 2.14
8. If an error is detected when using the MIC, perform the MIC troubleshooting
procedures in Section 2.16
9. If an error is detected when using the HDMI, perform the HDMI troubleshooting
procedures in Section 2.19
10. If an error is detected when using the E-SATA, perform the E-SATA troubleshooting
procedures in Section 2.20
11. If an error is detected when using the 3G, perform the 3G troubleshooting procedures
in Section 2.18
12. If an error is detected when using the Wimax, perform the Wimax troubleshooting
procedures in Section 2.21
13. If an error is detected when using the 3D sensor, perform the 3D sensor
Troubleshooting procedures in Section 2.17
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2 Troubleshooting Procedures
2.3 Power Supply Troubleshooting
START
Check Power Supply Status
(Procedure 1)
Are the DC-IN and
Battery LEDs lit?
Replace adaptor / battery
(Procedure 2)
No
Yes
Check power supply
connections
(Procedure 3)
Can you turn the
computer on?
Run diagnostic program
(Procedure 4)
Yes
No
Perform internal connection
check
Are the internal power
connections secure?
No
(Procedure 5)
Yes
Replace system board
END
Figure 2-2 Power Supply Troubleshooting Process
The power supply controls many functions and components. To determine if the power
supply is functioning properly, start with Procedure 1 and continue with the other Procedures
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2 Troubleshooting Procedures
as instructed. The flowchart in Figure 2-2 gives a summary of the process. The procedures
described in this section are:
Procedure 1: Power status check
Procedure 2: Adaptor / battery replacement
Procedure 3: Power supply connection check
Procedure 4: Diagnostic check
Procedure 5: Internal connection check
Procedure 1
Power Status Check
The following LEDS indicate the power supply status:
Battery LED
DC-IN LED
The power supply controller displays the power supply status through the Battery and the DC-
IN LEDS as listed in the tables below.
Table 2-1 Battery LED
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2 Troubleshooting Procedures
Table 2-2 DC-IN LED
DC-IN LED
Solid on
Off
Power supply status
AC power exists (LED is Green).
No AC power exists.
To check the power supply status, install a battery pack and connect an AC adaptor to the
DC-IN port on the computer and to a power supply.
If the DC-IN LED or Battery LED is not lit, go to Procedure 2.
Procedure 2
Adaptor / battery replacement
A faulty adaptor may not supply power or may not charge the battery. Perform Check 1.
Check 1 Connect a new AC adaptor. If the problem is not resolved, go to Check 2.
Check 2 Insert a new battery. If the problem is still not resolved, go to Procedure 3.
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2 Troubleshooting Procedures
Procedure 3
Power supply connection check
The power supply wiring diagram is shown below:
AC adaptor cord
AC power cord
AC
adaptor
System
board
Battery
Any of the connectors may be disconnected. Perform Check 1.
Check 1 Disconnect the AC power cord from wall outlet. Check the power cable for
breaks. If the power cord is damaged, connect a new AC power cord. If there is
no damage, go to Check 2.
Check 2 Make sure the AC adaptor cord and AC power cord are firmly plugged into the
DC-IN socket, AC adaptor inlet and wall outlet. If these cables are connected
correctly, go to Check 3.
Check 3 Make sure that the DC-IN input port socket is firmly secured to the system board
of the computer.
If the DC-IN input socket is loose, go to Procedure 5.
If it is not loose, go to Check 4.
Check 4 Use a multi-meter to make sure that the AC adaptor output voltage is close to 19
V. If the output is several percent lower than 19 V, go to Check 5. If the output
is close to 19 V, go to Check 6.
Check 5 Connect a new AC adaptor or AC power cord.
If the DC-IN LED does not light, go to Procedure 4.
If the battery LED does not light, go to Check 6.
Check 6 Make sure the battery pack is installed in the computer correctly. If the battery is
properly installed and the battery LED still does not light, go to Procedure 4.
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2 Troubleshooting Procedures
Procedure 4
Diagnostic check
The power supply may not charge the battery pack. Perform the following procedures:
1. Reinstall the battery pack.
2. Attach the AC adaptor and turn on the power. If you cannot turn on the power, go to
Procedure 5.
3. Run the Diagnostic test following the procedures described in Chapter 3, Tests and
Diagnostics. If no problem is detected, the battery is functioning normally.
Procedure 5
Replacement check
The system board may be disconnected or damaged. Disassemble the computer following the
steps described in Chapter 4, Replacement Procedures. Check the connection between the AC
adaptor and the system board. After checking the connection, perform Check 1:
Check 1 Use a multi-meter to make sure that the fuses on the system board are not blown.
If a fuse is not blown, go to Check 2. If a fuse is blown, go to Check 3.
Check 2 Make sure that the battery cable is firmly connected to the system board. If it is
connected firmly, go to Check 3.
Check 3 The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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2 Troubleshooting Procedures
2.4 Display Troubleshooting
S T A R T
P erform external display check
(P rocedure 1)
D o es th e ex tern al
disp lay function ok?
N o
P erform diagno stic check
(P ro ced u re 2 )
Y es
D isplay is n ot
faulty. C o ntinue
trou bleshooting-
refer to F igu re 2.1
W as a display
prob lem detected?
N o
Y es
P erfo rm connector and
rep lacem en t ch eck
(P ro ced u re 3 )
R ep lace sy stem b o ard
E N D
Figure 2-3 Display troubleshooting process
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2 Troubleshooting Procedures
This section describes how to determine if the computer’s display is functioning properly.
The process is outlined in Figure 2-3. Start with Procedure 1 and continue with the other
procedures as instructed.
Procedure 1: External display check
Procedure 2: Diagnostic check
Procedure 3: Connector and replacement check
Procedure 1
External display check
Connect an external display to the computer’s external monitor port, and then boot the
computer. The computer automatically detects the external display.
If the external display works correctly, the internal LCD may be damaged. Go to Procedure 3.
If the external monitor appears to have the same problem as the internal monitor, the system
board may be damaged. Go to Procedure 2.
Procedure 2
Diagnostic check
The Display Test program is stored on the computer’s Diagnostics disk. This program checks
the display controller on the system board. Insert the USB memory disk in the computer, turn
on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details.
If an error is detected, go to Procedure 3. If an error is not detected, the display is functioning
properly.
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2 Troubleshooting Procedures
Procedure 3
Connector and replacement check
The LCD module and system board are connected to the display circuits. Any of these
components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions
on how to disassemble the computer and then perform the following checks:
Check 1 Make sure the DDR module is seated properly. Test display again. If the problem
still exits, replace the DDR RAM module. If the problem still exists, perform
Check 2.
Check 2 Replace the LCD module with a new one and test display again. If the problem
still exists, perform Check 4.
Check 3 Replace the LCD cable with a new one and test display again. If the problem still
exists, perform Check 5.
Check 4 The system board may be damaged. Replace it with a new one.
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2 Troubleshooting Procedures
2.5 Keyboard Troubleshooting
S T A R T
P erform d iagn ostic ch eck
(P rocedu re 2 )
K eyboard is not
faulty . C on tinu e
trou blesh oo ting -refer
to F igu re 2 .1
W as a keyboard
p rob lem detected?
N o
Y es
R eplace system board
E N D
Figure 2-4 Keyboard troubleshooting process
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2 Troubleshooting Procedures
To determine if the computer’s keyboard is functioning properly, perform the following
procedures. Figure 2-4 outlines the process. Start with Procedure 1 and continue with the
other procedures as instructed.
Procedure 1: Diagnostic check
Procedure 2: Connector and replacement check
Procedure 1
Diagnostic check
Run the test and Diagnostics Program, which will automatically execute the Keyboard Test.
Refer to Chapter 3, Tests and Diagnostics for more information on how to run the program.
If an error is located, go to Procedure 3. If an error does not occur, the keyboard is
functioning ok.
Procedure 2
Connector and replacement check
The keyboard and/or system board may be disconnected or damaged. Disassemble the
computer following the steps described in Chapter 4, Replacement Procedures and perform
the following checks.
Check 1 Make sure the keyboard cable is firmly connected to the system board.
If the connection is loose, reconnect firmly and repeat Procedure 2. If there is still
an error, go to Check 2.
Check 2 The keyboard may be damaged. Replace it with a new one following the
instructions in Chapter 4.
If the problem still exists, perform Check 3.
Check 3 The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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2 Troubleshooting Procedures
2.6 External USB Devices Troubleshooting
S T A R T
P e r f o r m e x t e r n a l d e v i c e
a n d c o n n e c t i o n c h e c k
( P r o c e d u r e 1 )
D o e s t h e d e v i c e f u n c t i o n
c o r r e c t l y w h e n
c o n n e c t e d t o a d i f f e r e n t
U S B p o r t ?
N o
Y e s
O r i g i n a l U S B
d e v i c e i s
f a u l t y
D o e s a n a l t e r n a t i v e U S B
d e v i c e f u n c t i o n c o r r e c t l y ?
Y e s
N o
R e p l a c e s y s t e m b o a r d
( P r o c e d u r e 2 )
E N D
Figure 2-5 External USB device troubleshooting process
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2 Troubleshooting Procedures
To determine if the computer’s external USB devices are functioning properly, perform the
following procedures. Figure 2-5 outlines the process. Start with Procedure 1 and continue as
instructed.
Procedure 1: External device and connection check
Procedure 2: Replace system board
Procedure 1
External device and connection check
The USB device may be damaged or the connection may be faulty. Use windows application
to check device can work fine or not. If an error is located, go to Perform Check 1. If an error
does not occur, the USB is functioning ok.
Check 1 Make sure USB device cable is firmly plugged into one of the USB sockets. If the
cable is connected correctly, go to Check 2.
Check 2 Plug the USB device into another USB socket (there are three in all). If the USB
device still does not work, go to Check 4.
If the device functions correctly when connected to another USB port, go to
Check 3.
Check 3 Make sure that the USB socket is firmly secured to the system board of the
computer. If the malfunction remains, the system board or USB small board may
be damaged. Go to Procedure 2.
Check 4 Connect an alternative USB device to one of the computer’s USB ports, and then
boot the computer. The computer automatically detects the external device.
If the alternative USB device works correctly, the original device may be
damaged and should be replaced.
If the alternative USB device appears to have the same problem as the original
device, the system board or USB small board may be damaged. Go to Procedure
2.
Procedure 2
Replace system board
If the error persists, the system board or USB small board may be damaged. Replace it with a
new one following the instructions in Chapter 4.
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2 Troubleshooting Procedures
2.7 Touch pad Troubleshooting
S T A R T
P e r f o r m T o u c h p a d
c h e c k
( P r o c e d u r e 1 )
D o e s T o u c h p a d
f u n c t io n o k ?
N o
P e r f o r m d ia g n o s t ic
c h e c k
( P r o c e d u r e 2 )
Y e s
T o u c h p a d i s n o t
f a u lt y . C o n ti n u e
t r o u b le s h o o t in g
- r e f e r t o F ig u r e
2 - 1
W a s a T o u c h p a d
p r o b le m d e t e c te d ?
N o
Y e s
P e r f o r m c o n n e c to r a n d
r e p l a c e m e n t c h e c k
( P r o c e d u r e 3 )
R e p l a c e s y s t e m b o a r d
E N D
Figure 2-6 Touchpad troubleshooting process
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To determine if the computer’s built-in TouchPad is functioning properly, perform the
following procedures. Figure 2-6 outlines the process. Start with Procedure 1 and continue as
instructed.
Procedure 1: Perform Touchpad test
Procedure 2: Touchpad connection check
Procedure 3: Touchpad replacement check
Procedure 1
Perform Touchpad test
Run the Diagnostic Program, which will automatically execute the Touchpad test. (Refer to
Chapter 3 system configuration check), Tests and Diagnostics for more information on the
program.
If an error is located, go to Procedure 2. If an error is not located, the Touchpad function is
functioning properly.
Procedure 2
Touchpad connection check
The Touchpad is connected via the Touchpad FPC to the system board. Make sure the
Touchpad FPC cable is firmly connected to the Touchpad and system board. Refer to Chapter
4, Replacement Procedures, for instructions on how to disassemble the computer and then
perform the following checks.
If any of the connections are loose, reconnect firmly. If any of the connections is damaged, or
there is still an error, go to Procedure 3.
Procedure 3
Touchpad replacement check
The Touchpad unit or FPC may be defective or damaged. Replace each with a new one
following the steps in Chapter 4. If the free-Dos test is still not functioning properly, replace
the system board with a new one following the steps in Chapter 4.
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2 Troubleshooting Procedures
2.8 Speaker Troubleshooting
S T A R T
P e rfo rm au d io so u rce te st
(P ro c ed u re 1 )
S p e a k ers are n o t
fa u lty. C o n tin u e
tro u b lesh o o tin g -
se e F ig u re 2 -1
D o all so u rc e s h av e
sa m e p ro b le m ?
No
Y es
P e rfo rm ea rp h o n e te st
(P ro c ed u re 2 )
D o ea rp h o n e s
fu n ctio n c o rre c tly?
Y es
P erfo rm c o n n ec tio n c h e c k
(P ro c ed u re 3 )
N o
P e rfo rm rep la ce m e n t
c h e ck
(P ro c ed u re 4 )
R e p la c e system b o ard
E N D
Figure 2-7 Speaker troubleshooting process
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To determine if the computer’s built-in speakers are functioning properly, perform the
following procedures. Figure 2-7 outlines the process. First adjust the speaker volume to an
appropriate level. Start with Procedure 1 and continue as instructed.
Procedure 1: Audio source test
Procedure 2: Earphone test
Procedure 3: Connection check
Procedure 4: Replacement check
Procedure 1
Audio source test
Try different audio sources (e.g. an audio CD and digital music file) to determine whether the
fault is in the speaker system or not. If not all sources have sound problem, the problem is in
the monaural devices. If all have the same problem, continue with Procedure 2.
Procedure 2
Earphone test
Connect a set if earphones or external speakers. If these function correctly, go to Procedure 3.
If they do not function correctly, the system board may be defective or damaged. Replace it
with a new one.
Procedure 3
Connection check
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures and make sure the speaker cable is firmly connected to the audio board. If the
speakers are still not functioning properly, go to Procedure 4.
Procedure 4
Replacement check
If the monaural speakers don't sound properly, the monaural speakers may be defective or
damaged. Replace them with new ones. If the monaural speakers still do not work properly,
try replacing in turn the audio board and system board.
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2 Troubleshooting Procedures
2.9 Wireless LAN Troubleshooting
START
Perform Wireless LAN connection check
(Procedure 1)
Wireless LAN system
is not faulty. Continue
troubleshooting - refer
to Figure 2-1
Was a wireless LAN problem delected?
Yes
No
Perform connector and replacement check
(Procedure 2)
Replace wireless LAN antenna/unit
Replace system board
END
Figure 2-8 Wireless LAN troubleshooting process
Notes: W/L Antenna assemble rule as below:
color of antenna assemble location
White antenna
Black antenna
Main/1
Aux/2
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The wireless LAN antenna wire, wireless LAN unit or system board may each be the source
of a wireless LAN fault. Any of these components may be damaged. To determine if the
computer’s wireless LAN system is functioning properly, perform the following procedures.
Figure 2-8 outlines the process. Start with Procedure 1 and continue with the other procedures
as instructed.
Procedure 1: Wireless LAN connection check
Procedure 2: Connector and replacement check
Procedure 1
Wireless LAN connection check
PLS use windows application. If an error is located, go to Procedure 2. If an error is not
located, the wireless LAN system is functioning properly.
Procedure 2
Connector and replacement check
The wireless LAN antenna, wireless LAN unit or system board may be disconnected or
damaged. Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures, and perform the following checks.
Check 1 Make sure that the wireless LAN antenna is firmly connected to the Wireless
LAN module (refer to Chapter 4 for instructions) and that the wireless LAN
module is securely slotted into the system board. If the problem persists, go to
Check 2.
Check 2 Check that the wireless communication function is enable by BIOS setup and
FN+F8, and then make sure that the wireless communication LED on the front
panel is light. If the LED is light but the wireless LAN function is still faulty, the
antenna may be damaged. Replace with a new antenna following the steps in
Chapter 4, Replacement Procedures. If the problem persists, or if the wireless
LAN LED is not light when the wireless communication function is enabled by
BIOS setup and FN+F8, go to Check 3.
Check 3 The wireless LAN unit may be damaged. Replace it with a new one following the
instructions in Chapter 4. If the problem still exists, perform Check 4.
Check 4 The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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The Camera board or system board may be the reason of a Camera fault. Either of these two
components may be damaged. To determine if the computer’s Camera is functioning
properly, perform the following procedures. Figure 2-9 outlines the process. Start with
Procedure 1 and continue with the other procedures as instructed.
Procedure 1: Windows Application test
Procedure 2: Connector and replacement check
Procedure 1
Windows Application test
Run the functioning Program in windows, which will display the Camera test result.
If tests and diagnostics result abnormal go to Procedure 2. If an error is not located, the
Camera system is functioning properly.
Procedure 2
Connector and replacement check
The Camera board or system board may be disconnected or damaged. Disassemble the
computer following the steps described in Chapter 4, Replacement Procedures, and perform
the following checks.
Check 1 Make sure that the Camera board cable is securely slotted into the system board.
If the problem persists, go to Check 2.
Check 2 The Camera board may be damaged. Replace it with a new one following the
instructions in Chapter 4. If the problem still exists, perform Check 3.
Check 3 The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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2 Troubleshooting Procedures
The Bluetooth antenna wire, Bluetooth module or system board may be the reason of a
Bluetooth fault. Any of these components may be damaged. To determine if the computer’s
Bluetooth is functioning properly, perform the following procedures. Figure 2-10 outlines the
process. Start with Procedure 1 and continue with the other procedures as instructed.
Procedure 1: Windows Application test
Procedure 2: Connector and replacement check
Procedure 1
Windows Application test
PLS use windows application to check device can work fine or not. If an error is located, go
to Procedure 2. If an error is not located, the Bluetooth system is functioning properly.
Procedure 2
Connector and replacement check
The Bluetooth, antenna module or system board may be disconnected or damaged.
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures, and perform the following checks.
Check 1 Make sure the Bluetooth cable is securely slotted into the system board. If the
problem persists, go to Check 2.
Check 2 Check the wireless communication function is enabled by BIOS setup and
FN+F8, then make sure that the communication LED on the left panel is lit. If the
problem persists, or if the Bluetooth communication LED is not lit when the
wireless communication function is enabled by BIOS setup and FN+F8 to “On”,
go to Check 3.
Check 3 The Bluetooth module may be damaged. Replace it with a new one following the
instructions in Chapter 4. If the problem still exists, perform Check 4.
Check 4 The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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2 Troubleshooting Procedures
2.12 4in1 card Troubleshooting
START
Perform 4 in 1 CARD test
(Procedure 1)
Do errors occur during 4
IN 1 CARD test?
4 IN 1 unit is not
faulty.
No
Yes
Perform 4 IN 1 card socket
replacement check
(Procedure 2)
Replace system board
END
Figure 2-11 4 in 1 card troubleshooting process
This section describes how to determine if the 4 IN 1 Card is functioning properly. The
process is summarized in Figure 2-11. Perform the steps below starting with Procedure 1 and
continuing with the other procedures as required.
Procedure 1: 4 in 1 card test
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Procedure 2: 4 in 1 card socket check
Procedure 1 4 in 1card test
The 4 in 1 Card test card contains a 4 in 1 card test program. Ensure the card in fully inserted
into the socket before running the program.
If an error occurs during the 4 in 1 card test, perform Procedure 2. If no error occurs, it is
likely that the original 4 in 1 card was faulty.
Procedure 2
4 in 1 Card socket check
The 4 in 1 Card socket may be damaged or defective, for instance the socket pins can be bent.
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures and check the socket. If the problem persists, the system board may be defective
or damaged. Replace the system board with a new one following the steps in Chapter 4.
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2 Troubleshooting Procedures
The HDD or system board may be the reason of a HDD fault. Either of these two components
may be damaged. To determine if the computer’s HDD is functioning properly, perform the
following procedures. Figure 2-12 outlines the process. Start with Procedure 1 and continue
with the other procedures as instructed.
Procedure 1: Diagnostic test
Procedure 2: Connector and replacement check
Procedure 1
Diagnostic test
Run the Diagnostic Program, which will automatically execute the HDD R/W test. Refer to
Chapter 3, Tests and Diagnostics for more information on the program.
If an error is located, go to Procedure 2. If an error is not located, the HDD function is
functioning properly.
Procedure 2
Connector and replacement check
The HDD module or system board may be disconnected or damaged. Disassemble the
computer following the steps described in Chapter 4, Replacement Procedures, and perform
the following checks.
Check 1 Make sure that the HDD module is securely slotted into the system board. If the
problem persists, go to Check 2.
Check 2 The HDD module may be damaged. Replace it with a new one following the
instructions in Chapter 4. If the problem still exists, perform Check 3.
Check 3 The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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2 Troubleshooting Procedures
2.14 CRT Troubleshooting
S T A R T
P e r f o r m C R T c o n n e c t i o n
c h e c k
( P r o c e d u r e 1 )
D o e s r e p l a c e m e n t
C R T c a b l e
f u n c t i o n p r o p e r l y ?
R e p l a c e C R T
c a b l e
N o
Y E S
P e r f o r m C R T s e t c h e c k
( P r o c e d u r e 2 )
U s e d i f f e r e n t
C R T s e t
N o
C R T f u n c t i o n i n g o k ?
Y E S
C h e c k C R T
P o r t
c o n n e c t i o n
N
O
R e p l a c e s y s t e m b o a r d
E N D
Figure 2-13 CRT troubleshooting process
To determine if the computer’s CRT port is functioning properly, perform the following
procedures. Figure 2-14 outlines the process. Start with Procedure 1 and continue as
instructed.
Procedure 1: CRT connection check
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2 Troubleshooting Procedures
Procedure 2: CRT set check
Procedure 1 CRT connection check
The CRT cable may be damaged or the connections may be loose. Perform Check 1:
Check 1 Make sure CRT cable is firmly plugged into both the CRT set and the CRT port
of the computer. If the cable is connected correctly, go to Check 2.
Check 2 Make sure the CRT port is firmly secured to the system board of the computer. If
the malfunction remains, go to Check 3.
Check 3 The CRT cable may be damaged. Replace with a good cable. If the malfunction
remains, go to Procedure 2.
Procedure 2
CRT set check
The CRT set may be faulty. Perform Check 1:
Check 1 Try using the set for CRT reception. If it does not work, the set may be damaged.
If the set does work, perform Check 2.
Check 2 Try connecting a different CRT to the computer. If the replacement CRT works,
the original set may be damaged. If the replacement set does not work the system
board may be damaged. Replace it with a new one following the instructions in
Chapter 4.
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2 Troubleshooting Procedures
2.15 LAN Troubleshooting
S T A R T
P e r f o r m d i a g n o s t i c
c h e c k
( P r o c e d u r e 2 )
L A N i s n o t f a u l t y .
C o n t i n u e
t r o u b l e s h o o t i n g -
r e f e r t o F i g u r e 2 - 1
W a s a L A N
p r o b l e m d e t e c t e d ?
N o
Y e s
P e r f o r m c o n n e c t o r a n d
r e p l a c e m e n t c h e c k
( P r o c e d u r e 3 )
R e p l a c e s y s t e m b o a r d
E N D
Figure 2-14 LAN troubleshooting process
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2 Troubleshooting Procedures
To determine if the computer’s LAN port is functioning properly, perform the following
procedures. Figure 2-14 outlines the process. Start with Procedure 1 and continue as
instructed.
Procedure 1: Diagnostic test
Procedure 2: Connection and replacement check
Procedure 1
Diagnostic test
Run T&D Program on DOS model, which will display the LAN test result.
If tests and diagnostics result abnormal go to Procedure 2. If an error is not located, the 3D
functioning is properly.
Procedure 2
Connection and replacement check
The transmission cable may be damaged or the connections may be loose. Perform Check 1:
Check 1 Make sure the transmission LAN cable is firmly plugged into the LAN port of the
computer. If the LAN cable is connected correctly, go to Check 2.
Check 2 Make sure the LAN port is firmly secured to the system board of the computer. If
the malfunction persists, go to Check 3.
Check 3 The transmission LAN cable may be damaged. Replace with a good LAN cable.
If the malfunction persists, go to Check 4
Check 4 The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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2 Troubleshooting Procedures
2.16 MIC Troubleshooting
Figure 2-15. MIC troubleshooting process
The MIC module or system board may be the reason of a MIC fault. Either of these two
components may be damaged. To determine if the computer’s MIC is functioning properly,
perform the following procedures. Figure 2-15 outlines the process. Start with Procedure 1
and continue with the other procedures as instructed.
Procedure 1: Windows Application test
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2 Troubleshooting Procedures
Procedure 2: Connector and replacement check
Procedure 1 Windows Application test
Run the functioning Program (record.exe) on Windows model, which will display the MIC
test result.
If tests and diagnostics result abnormal go to Procedure 2. If an error is not located, the MIC
module functioning is properly.
Procedure 2
Connector and replacement check
The MIC module or system board may be disconnected or damaged. Disassemble the
computer following the steps described in Chapter 4, Replacement Procedures, and perform
the following checks.
Check 1 Make sure that the MIC module line is securely slotted into the system board. If
the problem remains, go to Check 2.
Check 2 The MIC module may be damaged. Replace it with a new one following the
instructions in Chapter 4. If the problem still exists, perform Check 3.
Check 3 The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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2 Troubleshooting Procedures
2.17 3D Sensor Troubleshooting
Figure 2-16. 3D sensor troubleshooting process
The operation or system board may be the reason of 3D sensor fault. Either of these two may
be damaged. To determine if the computer’s 3D is functioning properly, perform the
following procedures. Figure 2-16 outlines the process. Start with Procedure 1 and continue
with the other procedures as instructed.
Procedure 1: Diagnostic test
Procedure 2: Replacement check
Procedure 1
Diagnostic test
Run the functioning Program on Windows model, which will display the 3D test result.
If tests and diagnostics result abnormal go to Procedure 2. If an error is not located, the 3D
functioning is properly.
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2 Troubleshooting Procedures
Procedure 2 Replacement check
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures, and perform the following checks.
Check 1 Make sure that 3D sensor test operation is correct, go to Check 2.
Check 2 The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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2 Troubleshooting Procedures
2.18 3G Troubleshooting
S T A R T
P erform W in do w s ap plicatio n test
(P rocedu re 1 )
3G sy stem is no t
fau lty . C on tin u e
tro ub lesh oo tin g - refer
to F ig u re 2.1
W as a 3 G p ro blem detected?
N o
Y es
P erform sy stem in fo and electric w av e ch eck
(P rocedu re 2 )
R ep lace 3G an tenn a/un it
R ep lace sy stem bo ard
E N D
Figure 2-17 3G troubleshooting process
Notes: 3G Antenna assemble rule as below:
color of antenna Assemble location
Red antenna
Blue antenna
Main/1
Aux/2
The 3G antenna wire, 3G unit or system board may each be the source of a 3G fault. Any of
these components may be damaged. To determine if the computer’s wireless LAN system is
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2 Troubleshooting Procedures
functioning properly, perform the following procedures. Figure 2-17 outlines the process.
Start with Procedure 1 and continue with the other procedures as instructed.
Procedure 1: Windows Application check
Procedure 2: Connector and replacement check
Procedure 1
Windows Application check
1.> Please use TOSHIBA wireless manager. It displays the name of telecommunication
company, and intensity of an electric wave.
2.> Please choose “About” and click “System Info”. “System Info” the Following data is
displayed.
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2 Troubleshooting Procedures
Procedure 2
Connector and replacement check
The 3G antenna, 3G unit or system board may be disconnected or damaged. Disassemble the
computer following the steps described in Chapter 4, Replacement Procedures, and perform
the following checks.
Check 1 Make sure that the 3G antenna is firmly connected to the 3G module (refer to
Chapter 4 for instructions) and that the 3G module is securely slotted into the
system board. If the problem persists, go to Check 2.
Check 2 Check the wireless communication function is enabled by BIOS setup and
FN+F8, and then make sure that the wireless communication LED on the front
panel is light. If the LED is light but the 3G function is still faulty, the antenna
may be damaged. Replace with a new antenna following the steps in Chapter 4,
Replacement Procedures. If the problem persists, or if the wireless LAN LED is
not light when the wireless communication function is enabled by BIOS setup and
FN+F8, go to Check 3.
Check 3 If the intensity of an electric wave is weak, an antenna should exchange. Replace
it with a new one following the instructions in Chapter 4. If the problem still
exists, perform Check 4.
Check 4 If information of 3G module is not displayed, please exchange 3G module.
Replace it with a new one following the instructions in Chapter 4. If the problem
still exists, perform Check 5.
Check 5
If information of SIM card is not displayed, please replace it with a new one
following the instructions in Chapter 4.
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2 Troubleshooting Procedures
2.19 HDMI Troubleshooting
S T A R T
P erform H D M I connection
check
(P rocedure 1)
D oes replacem ent H D M I
cable
R eplace H D M I
cable
Y es
function properly?
N o
P erform H D M I set check
(P rocedure 2)
U se different
H D M I set
H D M I functioning ok?
Y es
N o
R eplace system board
E N D
Figure 2-18 HDMI troubleshooting process
To determine if the computer’s HDMI port is functioning properly, perform the following
procedures. Figure 2-18 outlines the process. Start with Procedure 1 and continue as
instructed.
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2 Troubleshooting Procedures
Procedure 1: HDMI connection check
Procedure 2: HDMI set check
Procedure 1
HDMI connection check
The CRT cable may be damaged or the connections may be loose. Perform Check 1:
Check 1 Make sure HDMI cable is firmly plugged into both the CRT set and the CRT port
of the computer. If the cable is connected correctly, go to Check 2.
Check 2 Make sure the HDMI port is firmly secured to the system board of the computer.
If the malfunction remains, go to Check 3.
Check 3 The HDMI cable may be damaged. Replace with a good cable. If the malfunction
remains, go to Procedure 2.
Procedure 2
HDMI set check
The TV set may be faulty. Perform Check 1:
Check 1 Try using the set for television reception. If it does not work, the set may be
damaged. If the set does work, perform Check 2.
Check 2 Try connecting a different television to the computer. If the replacement
television works, the original set may be damaged. If the replacement set does not
work, the system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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2 Troubleshooting Procedures
2.20 E-SATA Troubleshooting
START
Perform E-SATA device check
(Procedure 1)
Is E-SATA transmission ok?
Yes
Perform diagnostic check
(Procedure 2)
E-SATA port and
transmission are not
faulty. Continue
troubleshooting - refer
to Figure 2-1
No
Was an E-SATA problem detected?
Yes
No
Perform connection and replacement check
(Procedure 3)
Replace system board
END
Figure 2-19 E-SATA troubleshooting process
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2 Troubleshooting Procedures
To determine if the computer’s E-SATA system is functioning properly, perform the
following procedures. Figure 2-19 outlines the process. Start with Procedure 1 and continue
with the other procedures as instructed.
Procedure 1: E-SATA device check
Procedure 2: Windows Application check
Procedure 3: Connection and replacement check
Procedure 1
E-SATA device check
Connect an E-SATA device to the computer’s E-SATA port, and then boot the computer for
Windows7. The computer should automatically detect the E-SATA device. Check whether
the device can transmit data to the computer.
If the device is able to communicate with the computer, the problem may be intermittent or
connections may be faulty. Go to Procedure 2.
If communication is impaired, there may be a faulty connection. Go to Procedure 3.
Procedure 2
Windows Application check
Run the Windows Application, which will automatically execute the E-SATA port test for
transmission, Tests and Diagnostics for more information on how to run the program.
If an error is located, go to Procedure 3. If an error does not occur, the E-SATA port is
functioning properly.
Procedure 3
Connection and replacement check
The transmission cable may be damaged or the connections may be loose. Perform Check 1:
Check 1 Make sure the transmission cable is firmly plugged into both the E-SATA
compatible device and the E-SATA port of the computer. If the cable is connected
correctly, go to Check 2.
Check 2 Make sure the E-SATA port is firmly secured to the system board of the
computer. If the malfunction persists, go to Check 3.
Check 3 The transmission cable may be damaged. Replace with a good cable. If the
malfunction persists, go to Check 4
Check 4 The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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2 Troubleshooting Procedures
2.21 Wimax Troubleshooting
START
Perform Wimax connection check
(Procedure 1)
Wimax system is not
faulty. Continue
troubleshooting - refer
to Figure 2-1
Was a Wimax problem delected?
Yes
No
Perform connector and replacement check
(Procedure 2)
Replace Wimax antenna/unit
Replace system board
END
Figure 2-20 Wimax troubleshooting process
Notes: Wimax Antenna assemble rule as below:
color of antenna assemble location
White antenna
Black antenna
Main/1
Aux/2
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2 Troubleshooting Procedures
The Wimax antenna wire, Wimax unit or system board may each be the source of a Wimax
fault. Any of these components may be damaged. To determine if the computer’s Wimax
system is functioning properly, perform the following procedures. Figure 2-20 outlines the
process. Start with Procedure 1 and continue with the other procedures as instructed.
Procedure 1: Wimax connection check
Procedure 2: Connector and replacement check
Procedure 1
Wimax connection check
PLS use windows application. If an error is located, go to Procedure 2. If an error is not
located, the Wimax system is functioning properly.
Procedure 2
Connector and replacement check
The Wimax antenna, Wimax unit or system board may be disconnected or damaged.
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures, and perform the following checks.
Check 1 Make sure that the Wimax antenna is firmly connected to the Wimax module
(refer to Chapter 4 for instructions) and that the Wimax module is securely slotted
into the system board. If the problem persists, go to Check 2.
Check 2 Check that the Wimax communication function is enable by BIOS setup and
FN+F8, and then make sure that the Wimax communication LED on the front
panel is light. If the LED is light but the Wimax function is still faulty, the
antenna may be damaged. Replace with a new antenna following the steps in
Chapter 4, Replacement Procedures. If the problem persists, or if the Wimax LED
is not light when the Wimax communication function is enabled by BIOS setup
and FN+F8, go to Check 3.
Check 3 The Wimax unit may be damaged. Replace it with a new one following the
instructions in Chapter 4. If the problem still exists, perform Check 4.
Check 4 The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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Chapter 3
Tests and Diagnostic
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3. Tests and Diagnostics
3.1 The Diagnostic Test ..................................................................................................................3
3.2 Executing the Diagnostic Test...................................................................................................4
3.3 Display Configuration ..............................................................................................................7
3.4 Audio sound Test.......................................................................................................................8
3.5 Fan ON/OFF Test....................................................................................................................11
3.6 Main Battery Test....................................................................................................................13
3.7 FDD Test.................................................................................................................................14
3.8 Memory Test ...........................................................................................................................15
3.9 Keyboard Test .........................................................................................................................18
3.10 Mouse (Pad) Test ..................................................................................................................20
3.11 LCD Pixels Test ....................................................................................................................21
3.12 Magnetic switch Test ............................................................................................................22
3.13 LAN Test...............................................................................................................................24
3.14 RTC Test ...............................................................................................................................26
3.15 G-sensor Test………..…………..………….…….……………..……………...……...........28
3.16 HDD Test ………………...…………...…….………….……………....….…………........31
3.17 Read DMI Test………………...………………………………………...…..……………...34
3.18 Write DMI Test …………….…………………………….…………….…...…………….35
3.19 Toshiba Logo Set…………………………………................................................................37
3.20 Dynabook Logo Set………………………………...………...…….…………………….…39
3.21 TP Type R/W Test…….…………………….………………..…….……………………….41
3.22 EE-PROM SETTING…….…………………….……………………….……...……….…..44
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3. Tests and Diagnostics
3.1 The Diagnostic Test
This chapter explains how to use the Test & Diagnostic program to test the functions of the
(Base on Streamline S10 T&D version 1.0) hardware modules. The program consists of a series
of tests that run automatically when the Diagnostics Program items are selected and executed.
NOTES:To start the diagnostics, follow these steps
1. Check all cables for loose connections.
2. Exit this program when you are at Main Menu.
The TEST & DIAGNOSTIC PROGRAM contains the following functional tests:
CONFIG CHECK TEST
AUDIO SOUND TEST
FAN ON/OFF TEST
MAIN BATTERY CHARGE TEST
FDD TEST
MEMORY CHECK
KEYBOARD TEST
MOUSE(PAD) TEST
LCD PIXELS MODE TEST
MAGNETIC SWITCH TEST
LAN TEST
RTC TEST
G-SENSOR TEST
HDD TEST
READ DMI TEST
WRITE DMI TEST
TOSHIBA LOGO SET
DYNABOOK LOGO SET
TP TYPE R/W TEST
EE-PROM SETTING
You will need the following equipment to perform some of the Diagnostic test programs.
The diagnostics USB memory
A formatted working diskette for the floppy disk drive test (Floppy Disk Drive Test)
A LAN loopback
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3.2 Executing the Diagnostic Test
Free-DOS is required to run the DIAGNOSTICS PROGRAM. To start the DIAGNOSTIC
PROGRAM, follow these steps:
Insert the diagnostics USB memory and turn on the computer. (The diagnostics USB
memory contains the Free-DOS boot files.) And then follow the instructions for T&D
program installed in USB memory.
The T&D Program can run single test by you press corresponsive English letter of test item, and
it also asks you if you like to copy test log file to USB memory as reference at the end of test(s).
The test list is as the following:
A. CONFIG CHECK TEST
B. AUDIO SOUND TEST
C. FAN ON/OFF TEST
D. MAIN BATTERY TEST
E. FDD TEST
F. MEMOY CHECK
G. KEYBOARD TEST
H. MOUSE (PAD) TEST
I. LCD PIXELS TEST
J. MAGNETIC SWITCH
K. LAN TEST
L. RTC TEST
M. HDD TEST
N. READ DMI
O. WRITE DMI
P. TP TYPE R/W TEST
Q. EE-PROM SETTING
R. G-SENSOR TEST
S. TOSHIBA LOGO SET
T. DYNABOOK LOGO SET
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The below display will show up at the beginning of T&D program
If the test result passes, the following display will show up:
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If an error is detected and a test fails, the following message displays:
Then press any key for next actions, the below display presented.
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3. Tests and Diagnostics
3.3 Display Configuration
This Item will show the unit configuration. It includes:
CPU (CPU type; Cache ; CPU speed ;CPU FSB)
DDRAM SIZE
Panel ID
HDD type (Vendor ID. Model.)
VRAM size / VGA CHIP TYPE
Battery cell (3cell; 6cell.)
Wireless type
LAN Type
Bluetooth
SKUID
The screen should display as below:
7
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3. Tests and Diagnostics
3.4 Audio sound test
The audio sound test allows the user to aurally confirm the speaker functions. And the speaker
will send out music during test.
Before the Audio Test, you will see below note:
Press any key, then the program will test below item:
1. Line out Left channel test
2. Line out Right channel test
3. Playing 44K wave file
4. Playing 48K wave file
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If the function test fail, you can press “N” to stop test, and then it will display as below;
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Press any key, the program will return to the below display, and you can press “Y” or “N” to
judge the result.
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3. Tests and Diagnostics
3.5 Fan ON/OFF Test
The fan test allows the user to test aurally whether the fan is working. And follow the below
procedures for this test:
The computer will let the fan be “ON” after any key pressed. Feel the wind or
listen the rotating sound to check whether the fan is working or not.
NOTE: Remember to approach fan outlet that is near left side of unit whether fan is “ON”.
The computer will stop the fan working after any key pressed. Feel the wind or
listen the sound to check if the fan is “OFF”.
The screen should display as below, indicating whether the test is passed or failed after the
question.
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If FAN RPM check is OK, it will show as below:
If FAN RPM check is NG, it will show as below:
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3. Tests and Diagnostics
3.6 Main Battery Charge Test
NOTE: The AC adaptor should be connected to successfully run this test
. 45W with 19V DC for ALL SKU
This test shows and measures the main battery:
Battery type (Lion)
Manufacturer (Sanyo/Panasonic/Sony)
Remain charge capacity (0 ~ 100%)
Charge function (PASS/FAIL)
- “Battery Is Full” showed when “remain charge capacities” is 100%
The screen should display as below, if the charge function is OK, will show:.
If the charge function is NG, the screen will display as:
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3 Tests and Diagnostics
3. 7 FDD Test
NOTE: Before running the FDD test, prepare a formatted work diskette (1.44 MB). Need
to insert FDD when power on machine. Otherwise the Floppy can not be detected.
The Floppy Disk Test includes three subtests of the:
1. Sequential seek/verify function (Range: Track 0 ~ 79)
2. Funnel code seek/verify function (Range: Track 0 ~ 79)
3. Write/Read/Compare pattern function (Range: Track 75 ~ 79)
NOTE: The write-protected device of this formatted diskette should be “Disable”.
The subtests run automatically.
NOTE: Press “Esc” key can skip the current subtest.
The screen should display as below, indicating whether the subtests pass or fail when finished.
14
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3. Tests and Diagnostics
3.8 Memory check
This test will check if the computer’s Memory Frequency and Size is correct in every slot.
Before Memory test start, you should choice the below item:
1. Memory Read test
2. Memory Write test
3. Memory Read & Write test
4. Memory INFO test
5. Back to title
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3 Tests and Diagnostics
When you execute this test, after you press the related number, the test picture will show as
below:
Memory Read Test
Memory Write Test
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3. Tests and Diagnostics
Memory Read & Write Test
Memory Info Test
NOTE: Base on normal status, the Memory Info speed show 800/667, then the RAM is DDR2;
if speed show 1066, and then the RAM is DDR3.
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3 Tests and Diagnostics
3. 9 Keyboard Test
The keyboard test checks the all keys function.
NOTE: The Num Lock and the Overlay mode must be off to execute the keyboard test.
Before keyboard test starts, the keyboard matrix code should be chosen as below display:
1. S (US, for America)
2. J (Japan, for Japan)
3. K(UK, for Europe)
When you execute this test, the keyboard layout is drawn on the display. When any key is
pressed, the corresponding key on the screen changes to black as shown below.
It will indicate whether the sub test is passed or failed after the question.
US Keyboard
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3. Tests and Diagnostics
Japan keyboard
UK keyboard
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3. Tests and Diagnostics
3.10 Mouse (Pad) Test
The Mouse test allows the user to select and assign values to the following, using the Touch Pad
or “Tab” key to move between selections:
1. Mouse Speed (on a scale from slow to fast)
2. Acceleration (Off, Low, Medium, High)
3. Button Assignments (Left + Right / Right button, either Unassigned or Drag
Lock)
4. Swap Buttons (Left /Right)
NOTE: The Touch Pad test cannot be used to test an external USB mouse.
The Touch Pad button subtest allows users to test their Touch Pad buttons. If the buttons are
clicked, the cursors should appear in the corresponding box of the button figure that is displayed
on the screen as below.
After checking T/Pad buttons and cursor’s function, use “Tab” key or use T/Pad cursor to click
the “OK” column will end this test.
It will indicate whether the subtests pass or fail after three questions.
NOTE: The above figure has three compartments although the Touch Pad installed may
only have two buttons. In this case, the central compartment in the figure does not
correspond to any button.
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3. Tests and Diagnostics
3.11 LCD Pixels Mode Test
This LCD pixels mode test checks whether video display is fine.
This test includes two modes of the test:
1. Text Mode
- including 40*25 (16 colors) and 80*25 (2/16colors).
2. VGA Mode
- including 320*200 (2/4/16 colors), 640*200 (2/16 colors), 640*350 (2/16 colors),
640*480 (2/16/256 colors).
The screen should display as below, indicating whether the test is passed or failed after the
question.
21
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3. Tests and Diagnostics
3.12 Magnetic Switch Test
The Magnetic switch test checks the Magnetic function of the unit. When LCD cover closed, the
Magnetic should enable to turn off the display.
Follow below steps to run this test:
1. Close the LCD cover.
2. Open the LCD.
Then it will indicate whether the test is passed or failed.
1>. If the Magnetic switch test fail, it will show below display:
2>. If the Magnetic switch test pass, it will show below display:
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3. Tests and Diagnostics
3.13 LAN Test
The LAN test checks the LAN full-duplex environment.
NOTE: LAN loopback needs to plug in before test begins.
And LAN information will show on the test screen:
IO Base – Port: A000H
IRQ – BH, it’s “IRQ B”.
Node – it is “MAC Address”.
Line Speed –1000 Mbps or 100Mbps or 10 Mbps.
Bus ID – it’s “09”.
The LAN test includes three subtests of the:
1. Speed1000
2. Speed100
3. Speed10
The subtests run automatically.
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The screen should display as below, indicating whether the subtests pass or fail when finished.
If an error is detected and a test fails, the following message displays:
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3. Tests and Diagnostics
3.14 RTC Test
Checks the computer’s RTC (Real Time Clock) and calendar functions by comparing the Free-
DOS and CMOS values.
The test runs automatically.
The screen should display as below, indicating whether the test is passed or failed when finished.
The screen will show below picture, if RTC test is OK.
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3. Tests and Diagnostics
The screen will show below picture, if RTC test is FAIL.
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3. Tests and Diagnostics
3.15 G-sensor test
NOTE: please keep 90 degree between logic upper and LCD panel when test
The display of a test program and the set method of PC are shown below.
Display of a Test Program, The portion which PC and Test-Fixture contact is green.
Z
Upper
X
Set method of PC <1>
If the picture shows as below, it means the 3D G-sensor function is OK
Test 2 :
Rear
Upper
°
Set method of PC <2>
Test 3:
Right
Upper
°
Set Method of PC <3>
Test 4:
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Front
Upper
°
Set method of PC <4>
Test 5:
Left
Upper
°
Set method of PC <5>
Test Result
A test result is displayed when a test is completed. A display of result is O.K. or NG.
And an error flag is returned at the end of a program.
If the picture shows as below, it means the 3D G-sensor function is OK.
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If the picture shows as below, it means the 3D G-sensor function is NG
3.16 HDD Test
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3. Tests and Diagnostics
NOTE: You can press “Ctrl + Fn + Break” key to stop HDD test if you want
The HDD test allows the user to verify the HDD ok or not. First, please select HDD test method,
Screen would display as below:
After you select the method, then input password: “hard disk”, if input password is Right, the
screen would display as below:
If input password is wrong, the screen would display as below:
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The screen will display as below picture to show the subtest is passed or failed when finished:
If it is show the picture as below, it means HDD function is OK
If the picture shows as below, it means he HDD function is NG
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3. Tests and Diagnostics
3.17 Read DMI
Compal write Toshiba Part No (version), Toshiba Serial No (Serial No), Product Name, OEM
string and UUID, If you want to double check the DMI data, please select Read DMI item, the
figure below will be displayed:
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3. Tests and Diagnostics
3.18 Write DMI
When you want to write DMI data, please select which data you want to write, the figure below
will be displayed:
1. Write Product (32)
2. Write Serial (32)
3. Write Version (32)
4. Write OEM String (64)
5. Back to test title
After write OK, you should reboot the system that can make the setting effective, or you can
write next data before reboot system, the figure below will displayed:
If press “5” and press “ENTER”, program will back to test title.
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NOTE: should input correct DMI data, and should reboot the system that can make the
setting effective.
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3. Tests and Diagnostics
3.19 Toshiba Logo set
Set the computer’s Toshiba Logo for other region except Japan SKU.
The screen should display as below, indicating whether the test is passed or failed when finished.
Press any key continue to auto set, if write OK, the following message displays:
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When Toshiba Logo set finish, please restart machine, when show below Logo:
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3.20 Dynabook Logo set
Set the computer’s Dynabook Logo for Japan SKU.
The screen should display as below, indicating whether the test is passed or failed when finished.
Press any key continue to auto set, if write OK, the following message displays:
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When Dynabook Logo set finish, please restart machine, when show below Logo:
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3. Tests and Diagnostics
3.21 TP TYPE R/W TEST
This T/P TYPE R/W test checks the computer’s T/P TYPE and users write T/P vendor ID into
EEPROM.
The test runs automatically.
The screen should display as below, indicating whether the test is passed or failed when finished.
If write T/P type fail, the screen would display as below
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3. Tests and Diagnostics
If read T/P type fail, the screen would display as below
If W/R T/P type passes, the screen would display as below
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3. Tests and Diagnostics
3.22 EE-PROM SETTING
This EE-PROM SETTING will set the computer’s function status into EEPROM, included
supported function and no support function.
NOTE: Should perform EE-PROM SETTING once change M/B. It defined as normal rule.
The screen should display as below:
If press “1” to set MIC function status in EE-PROM, the screen should display as below:
Please check related information to judge this unit whether has MIC function.
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3. Tests and Diagnostics
If this unit has MIC function, press “Y” then program will set MIC enable automatically as
below:
If this unit has no MIC function, press “N” then program will set MIC disable automatically as
below:
Then press any key go back to EE-PROM SETTING option as below:
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If press “7” to disable all no support function, program will perform automatically as below:
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Then press any key to go back to EE-PROM SETTING option as below:
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3. Tests and Diagnostics
If press “9” program will go back to test title as below:
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Chapter 4
Replacement Procedures
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4 Replacement Procedures
Chapter 4
Contents
Safety Precautions.......................................................................................... 4-3
Assembly Procedures..................................................................................... 4-6
Installing the Optional Memory................................................................... 4-13
Installing the Keyboard................................................................................ 4-19
Power Button Board............................................................................................. 4-23
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4 Replacement Procedures
Installing the Touch Pad Assembly.............................................................. 4-26
Installing the WLAN Card........................................................................... 4-27
WWAN Card........................................................................................................ 4-28
Removing the WWAN Card ........................................................................ 4-28
IO Board............................................................................................................... 4-29
Removing the Minicard Brackets................................................................. 4-31
Installing the Minicard Brackets.................................................................. 4-32
Removing the HDD Board........................................................................... 4-33
RGB Board........................................................................................................... 4-35
Motherboard......................................................................................................... 4-37
Installing the Motherboard........................................................................... 4-38
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Removing the Speakers................................................................................ 4-41
Thermal Module................................................................................................... 4-42
Removing the Thermal Module ................................................................... 4-42
Removing the LCD Module......................................................................... 4-48
Removing the Camera Module .................................................................... 4-52
Installing the Camera Module...................................................................... 4-52
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Figures
Figure 4.9 Releasing the keyboard hooks............................................................................ 4-18
Figure 4.13 Disconnecting the logic upper assembly cables............................................... 4-21
Figure 4.16 Removing the touch pad assembly screws....................................................... 4-24
Figure 4.17 Removing the touch pad assembly................................................................... 4-25
Figure 4.28 Removing the display assembly....................................................................... 4-36
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Figure 4.35 Removing the four screws from the thermal module....................................... 4-43
Figure 4.39 Prying up the LCD bezel.................................................................................. 4-46
Figure 4.40 Removing the LCD bezel................................................................................. 4-47
Figure 4.42 Disconnecting the camera cable....................................................................... 4-49
Figure 4.43 Removing the LCD hinges............................................................................... 4-49
Figure 4.45 Prying up the camera........................................................................................ 4-52
Figure 4.47 Installing the WLAN antennas......................................................................... 4-54
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4.14 Bluetooth Module
4 Replacement Procedures
4.1
General
This chapter explains how to disassemble the laptop and replace Field Replaceable Units (FRUs).
Some replacement procedures may not require you to remove all the surrounding FRUs to
replace only one FRU. The chart below shows the FRUs in the order in which they should be
removed in a top-down manner, irrespective of their physical locations. The FRUs shown in the
top area of the chart should normally be removed before removing the FRUs shown in the
bottom area. To replace the FRUs, first identify the suspect FRU for the system failure. Next,
according to this chart, determine the FRUs that need to be removed before removing the suspect
FRU. After you determine those FRUs, go to the appropriate sections according to the section
numbers shown in the boxes. Then start removal and replacement.
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4 Replacement Procedures
4.14 Bluetooth Module
4.2 Battery
4.5 Keyboard
4.3 Memory
4.4 HDD
4.7 Power Button
Board
4.6 Logic Upper Assembly
4.8 Touch Pad
Assembly
4.9 WLAN Card
4.10 IO Board
4.11 Minicard
Brackets
4.20 LCD Bezel
4.12 HDD Board
4.13 Bluetooth
4.14 VGA Board
4.21 LCD Module
4.15 Display Assembly
4.22 Camera Module
4.23 WLAN Antennas
4.19 Thermal Module
4.16 Motherboard
4.17 LED Cable and
LED Board
4.18 Speakers
How to use the chart (two
examples):
4.2 Battery
4.5 Keyboard
4.3 Memory
4.4 HDD
4.7 Power Button
Board
4.6 Logic Upper Assembly
For removing the
4.8 Touch Pad
Assembly
Motherboard:
4.9 WLAN Card
4.10 IO Board
4.11 Minicard
Brackets
First, remove parts from 4.5
Keyboard and 4.6 Logic
Upper Assembly, then
4.20 LCD Bezel
4.12 HDD Board
4.13 Bluetooth
4.14 VGA Board
remove 4.13 Bluetooth and
4.15 Display Assembly.
4.21 LCD Module
4.15 Display Assembly
4.22 Camera Module
4.23 WLAN Antennas
For removing the LCD
Module:
4.19 Thermal Module
4.16 Motherboard
First, remove 4.20 LCD
Bezel, then remove 4.21
LCD module and 4.23
WLAN Antennas.
4.17 LED Cable and
LED Board
4.18 Speakers
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Safety Precautions
Before you begin disassembly read the following safety precautions carefully. Be sure to follow
them while you are working.
DANGER:
1. Always use the original batteries or replacement batteries authorized by Toshiba.
Batteries other than those differ in specifications and are incompatible with the laptop.
They may burst or explode. To avoid leakage of alkaline solutions, never heat or
disassemble the battery packs. Never throw the battery packs into a fire. If this is
violated, they will explode.
2. The components such as the power supply and inverter carry high voltages. When you
partially disassemble the laptop and turn on the components, use extreme care not to
touch the connectors and components to avoid the risk of electrical shock. Do not
disassemble individual components during first-level maintenance.
WARNING:
1. To avoid the risk of electrical shock, turn the laptop off and remove the AC adapter from
the electrical outlet.
2. Because the battery in the laptop is left charged, the risk of electrical shock remains
even after the AC adapter is removed from the electrical outlet. To avoid the risk of
electrical shock, be sure to remove any metal jewelry or accessories such as necklaces,
bracelets and rings before starting work. Never work with damp or wet hands.
3. To avoid personal injury, use care to avoid the sharp edges or corners of the
components.
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4 Replacement Procedures
CAUTION:
4.14 Bluetooth Module
1. Before replacing a component, make sure that the replacement component meets the
required specifications. To avoid laptop failures, never use components that do not meet
the specifications.
2. To avoid internal damage such as short circuits and fire, never drop metal objects such
as screws, pins, paper clips, etc. into the components. When a screw is removed, be sure
to replace a screw that is the same size as the original screw. Make sure that all the
screws are fastened securely. Loose screws can cause short circuits, overheating, smoke
or fire.
3. Before removing a FRU or other component, make sure that all the component cables
have been disconnected to avoid the risk of electrical shock caused by accidental
contact with the energized components.
4. For AC input, be sure to use the AC adapter and AC power cable that come with your
laptop or Toshiba-recommended equivalents.
5. To avoid the risk of electrical shock, make sure that all the replacement components
meet the specifications of the laptop and that all the cables and connectors are fastened
securely.
6. Inside the PC are components that become hot during operation (such as the CPU and
cooling module). To avoid burns, let the hot components cool down before starting
inspection or repair task.
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Before You Begin
Before you begin to disassemble the laptop, keep in mind the precautions and advice in this
section. Always begin disassembly by removing the AC adapter and battery pack. Remove the
optional parts and accessories as well. The procedures for removing the batteries will be
explained later.
Disassemble the laptop only when an abnormality has occurred.
Use only the recommended tools.
To run and store the laptop, be sure to prepare a working environment that is free from:
Dust and contaminants
Static electricity
Extremely high or low temperatures and extremely high humidity
Run the diagnostic tests explained in Chapter 2 of this manual to identify the FRU that has
probably caused the system failure.
Perform only the required machine operations. Use only the disassembly and reinstallation
procedures described in this manual.
Place the removed components in a safe place away from the laptop so that they are not damaged
or get in the way of you doing your work.
Normally, a number of screws need to be removed or replaced during disassembling. Place the
removed screws in a safe place so that you can easily find the right screws for the right
components.
When assembling the laptop, use the specified screws to fasten the parts to the specified
locations. See the appropriate explanations and figures for screw sizes.
To avoid personal injury, use care when handling components that have sharp edges or corners.
After you have replaced a FRU, check that the FRU works correctly to ensure normal laptop
operation.
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Disassembly Procedures
The cable connectors come in these two basic types:
Pressure plate connectors
Normal pin connectors
To remove a pressure plate connector, pull up the tabs on either side of the connector's plastic
pressure plate and gently pull the cable out of the connector. To reconnect the cable to the
pressure plate's connector, raise the pressure plate up to a satisfactory height and slide the cable
into the connector. Secure the cable in the correct position by pressing down the sides of the
pressure plate so that the plate is flush with the sides of the connector. Grasp and pull the cable
gently to check that the cable is connected firmly. If the cable has come off the connector,
reinsert the cable by raising the pressure plate up to a satisfactory height.
Normal pin connectors are used for all the other types of cables. These connectors can be
installed or removed by simply inserting them or pulling them out.
Assembly Procedures
You have to reassemble the laptop after you have disassembled the laptop and fixed the
component that caused the problem.
When reassembling the laptop, keep the following general guidelines in mind:
Take your time to carry out the suggested instructions completely. Hurried reassembly
can often cause problems.
Check that all the cable and connectors are fastened securely.
Before securing the FRUs or other parts, check that the cables are not caught by the
screws or FRUs.
Check that all the latches are closed securely.
Check that all the required screws are used to secure the FRUs. Using wrong screws can
damage the threads or heads of the screws or does not ensure that the FRUs are secure.
After installing a FRU, make sure that the FRU and laptop work normally.
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Tools and Equipment
For your safety and that of other people in the working environment, it is strongly recommended
that you use electrostatic discharge (ESD) equipment. The proper use of this equipment will
ensure successful repair work and reduce the costs for repairing damaged components. The
equipment and tools required for disassembly and reassembly are:
One 2 mm Phillips screwdriver
One 4 mm flat-blade screwdriver
Torx screwdriver
Tweezers (for pulling out screws)
ESD mats (for the floor and work desks)
An ESD wrist strap or heel grounder
Anti-static carpets or flooring
Air ionizers (for highly electrostatic sensitive areas)
A plastic card (in credit card size)
Screw Tightening Torque
To secure screws, follow the torque values listed below. Over-tightening can damage
components and screws. Under-tightening can loosen the screw or cause screws to come off,
which may result in short circuits or other damage.
M2 (2 mm)
0.22 N･m (2.2 kgf･cm)
0.36 N･m (3.5 kgf･cm)
0.51 N･m (5.0 kgf･cm)
0.204 N･m (2.0 kgf･cm)
0.36 N･m (3.5 kgf･cm)
M2.5 (2.5 mm)
M3 (3 mm)
M2.5x4 PSP TITE screws
M2.5x6 GIZA TITE screws
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Colors of Screw Shanks
For easy identification of the correct screws, the screw shanks are colored according to their
lengths, as follows:
Screws of an odd-numbered length
Blue
Screws of a special length
Black
Screws of a special length are those of a length having decimal places (i.e. 16mm).
Symbols of Screws on the Laptop Body
For easy maintenance, the screw types are shown on the laptop body as symbols. A symbol
consists of a letter representing the screw type and a numeral representing the screw length.
Screw type
Letter
Bind screw
B (stands for bind)
Flat-head screw
Super flat-head screw
Tapping screw
Other screws
F (stands for flat-head)
S (stands for super flat-head)
T (stands for tapping)
U (stands for unique-pan head screws, studs, etc.)
Symbol examples
6 mm bind screw
12 mm bind screw
5 mm stud
B6
B12
U5
(The numeral represents the rounded length of the threaded portion regardless of the
entire stud length.)
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4.2
Battery
Removing the Battery Pack
Remove the battery pack according to the following procedures and Figure 4.1.
CAUTION: When handling the battery packs, use care not to short circuit the terminals. Do
not drop, hit, twist, or bend the battery packs. Do not scratch or break up their casing.
1. Close the laptop and turn it upside down.
2. Slide the battery safety lock outward to the unlocked position.
3. Slide the battery release latch outward and remove the battery pack from the laptop.
Figure 4.1 Removing the battery pack
NOTE: Dispose of the used battery packs as required by local ordinances or regulations.
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Installing the Battery Pack
Install the battery pack according to the following procedures.
CAUTION: The battery packs contain a lithium ion battery, which can explode due to
improper replacement, use, handling or disposal. Always dispose of the battery packs as
required by local ordinances or regulations. Use only replacement batteries recommended by
Toshiba.
NOTE: Visually check the battery's terminals. If they are dirty, clean them with a dry cloth.
1. Gently insert a new or recharged battery pack into place. Check that the battery release latch
slides inward and stops with a click.
2. Slide the battery safety lock inward to the locked position.
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4.14 Bluetooth Module
4 Replacement Procedures
4.3
Memory
Removing the Optional Memory
Remove the optional memory according to the following procedures and Figure 4.2 after
checking that the laptop is turned off.
CAUTION: Remove the optional memory after turning off the laptop. If this is violated, the
laptop or memory can be damaged.
1. Close the laptop and turn it upside down.
2. Loosen the one M2x4.5 screw securing the bottom door, as shown in Figure 4.2.
3. Remove the bottom door.
CAUTION: Do not touch the connectors on the memory or in the laptop. Contaminated
connectors can cause memory access problems.
M2x4.5*1
Figure 4.2 Removing the bottom door
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4. Pull the two memory lock latches outward so that the memory pops up.
5. Pull the memory up and out at a 45 degree angle, using care to avoid touching the connectors.
Figure 4.3 Removing the right hand RAM from the laptop
6. Repeat steps 4 and 5 to remove the other memory.
Figure 4.4 Removing left hand RAM from the laptop
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4 Replacement Procedures
Installing the Optional Memory
Install the optional memory according to the following procedures after checking that the laptop
is turned off.
CAUTION: Install the optional memory after turning off the laptop. If this is violated, the
laptop or memory can be damaged.
1. Insert the memory into the connector at a 45 degree angle.
2. Press down on the memory so that it is secured with both memory lock latches.
3. Repeat steps 1 and 2 to install the other memory.
4. Reinstall the bottom door.
5. Secure the bottom door with one M2x4.5 screw.
6. Once the laptop is turned on, check the hardware configuration in the Hardware Setup or
TESTUP program to make sure that the installed memory has been recognized by the system.
If it has not been recognized yet, check the connections.
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4.4
HDD
Removing the HDD
CAUTION: Do not press on the top or bottom of the drive.
Applying such pressure can either corrupt the data in the drive
or damage the drive.
Remove the HDD (hard disk drive) according to the following procedures and Figures 4.5 and
4.6.
1. Close the laptop and turn it upside down.
2. Loosen the one M2x4.5 screw securing the bottom door.
3. Remove the bottom door.
M2x4.5*1
Figure 4.5 Removing the bottom door
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4. Remove the two M2x3 screws securing the HDD pack to the HDD bay.
5. Pull the tab in the direction indicated in Figure 4.6 to release the HDD, and then remove the
HDD pack.
M2x3*2
Figure 4.6 Removing the HDD pack from the HDD bay
NOTE: Do not disassemble the HDD pack when it is working normally. Disassemble or
replace the HDD pack only if it fails.
6. Place the HDD pack on a flat surface such as a desk.
7. Remove the four M3x3 screws in order as indicated in Figure 4.7 and separate the HDD foil
from the HDD.
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M3x3*4
Figure 4.7 Removing the HDD foil
CAUTION: Do not apply pressure to the top or bottom of the drive.
Installing the HDD
Install the HDD according to the following procedures.
CAUTION: To avoid damage, always hold the HDD only by its sides.
1. Place the HDD foil on the HDD and secure it with four M3x3 screws in order as indicated in
Figure 4.7.
CAUTION: To prevent the HDD plate from being distorted when installing the HDD pack
into the laptop, do not press the center of the HDD pack. Always hold the HDD pack by its
sides.
2. Insert the HDD pack into the HDD bay and slide it inward to connect to the motherboard.
3. Secure the HDD pack in the HDD bay with two M2x3 screws.
4. Replace the bottom door and secure it with one M2x4.5 screw.
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4.14 Bluetooth Module
4 Replacement Procedures
4.5
Keyboard
Removing the Keyboard
Remove the keyboard according to the following procedures and Figures 4.8, 4.9. 4.10 and 4.11.
1. Close the laptop and turn it upside down.
2. Remove the two M2x6 screws securing the keyboard to the logic lower assembly as shown in
Figure 4.8.
M2x6*2
Figure 4.8 Removing the keyboard
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4 Replacement Procedures
4.14 Bluetooth Module
3. Open the laptop screen and hold the unit upside down, taking care not to put undue stress on
the screen hinges. Use a slim object such as a paperclip or a flathead screwdriver to release
the three hooks securing the keyboard to the logic assembly as shown in Figure 4.9.
Figure 4.9 Releasing the keyboard hooks
4. Turn the laptop right side up. Lift up the keyboard as shown in Figure 4.10.
Figure 4.10 Prying up the keyboard
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4.14 Bluetooth Module
4 Replacement Procedures
5. Shift the keyboard upward to expose the connectors as shown in Figure 4.11.
6. Unlock and disconnect the keyboard FCC cable from the logic upper assembly, and then
remove the keyboard.
Figure 4.11 Removing the keyboard
Installing the Keyboard
Install the keyboard according to the following procedures.
1. Connect the keyboard FCC to the logic upper assembly.
2. Seat the keyboard in the correct position and press downward until it snaps into place.
3. Close the laptop and turn it over. Secure the keyboard to the logic lower assembly with two
M2x6 screws as shown in Figure 4.8.
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4 Replacement Procedures
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4.6
Logic Upper Assembly
Removing the Logic Upper Assembly
Remove the logic upper assembly according to the following procedures and Figures 4.12, 4.13
and 4.14.
1. Close the laptop and turn it upside down.
2. Remove the eight M2x6 screws securing the logic upper assembly to the logic lower
assembly.
M2x6*8
Figure 4.12 Removing eight screws from the bottom of the laptop
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4.14 Bluetooth Module
4 Replacement Procedures
3. Turn the laptop right side up and open it.
4. Disconnect the power board FFC, touch pad FFC and RGB board FFC.
5. Remove the two M2x3 and one M2x6 screws securing the logic upper assembly to the logic
lower assembly.
M2x3*2
M2x6*1
Figure 4.13 Disconnecting the logic upper assembly cables
6. Use your fingers to pry up the logic upper assembly from the logic lower assembly as shown
in Figure 4.14.
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7. Work your way around the edges and across the bottom edge, and remove the logic upper
assembly.
Figure 4.14 Prying up the logic upper assembly
Installing the Logic upper assembly
Install the logic upper assembly according to the following procedures.
1. Seat the logic upper assembly in the correct position on the laptop.
2. Press down the logic upper assembly, starting from the top edge and toward the bottom edge.
Make sure that the hooks on the back of the assembly are securely in place.
3. Connect the power board FFC, touch pad FFC and RGB board FFC and secure the logic
upper assembly with two M2x3 and one M2x6 screws as indicated in Figure 4.13.
4. Close the laptop and turn it upside down.
5. Secure the logic upper assembly to the logic lower assembly with eight M2x6 screws as
indicated in Figure 4.12.
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4.14 Bluetooth Module
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4.7
Power Button Board
Removing the Power Button Board
Remove the power button board according to the following procedures and Figure 4.15.
1. Remove one M2x3 screw securing the power button board to the back of the logic upper
assembly.
2. Remove the power button board from the logic upper assembly.
M2x3*1
Figure 4.15 Removing the power button board
Installing the power button board
Install the power button board according to the following procedures.
1. Seat the power button board in the correct position on the back of the logic upper assembly.
2. Secure the power button board with one M2x3 screw.
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4 Replacement Procedures
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4.8
Touch Pad Assembly
Removing the Touch Pad Assembly
Remove the touch pad assembly according to the following procedures and Figures 4.16, 4.17
and 4.18.
1. Turn the logic upper assembly upside down.
2. Disconnect the touch pad FFC and remove the two M2x2 and one M2x3 screws securing the
touch pad assembly to the logic upper assembly as shown in Figure 4.16.
M2x2
M2x3
M2x2
Figure 4.16 Removing the touch pad assembly screws
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4.14 Bluetooth Module
4 Replacement Procedures
3. Raise the touch pad assembly from the top edge, and remove it from the logic upper
assembly.
Figure 4.17 Removing the touch pad assembly
4. Place the touch pad assembly on a flat surface such as a desk.
5. Remove one M2x2 screw securing the touch pad button board to the touch pad bracket and
separate them as shown in Figure 4.18.
M2x2
Figure 4.18 Removing the touch pad button board from the touch pad bracket
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4.14 Bluetooth Module
Installing the Touch Pad Assembly
Install the touch pad assembly according to the following procedures.
1. Place the touch pad button board on the touch pad bracket in the correct position and secure
it with one M2x2 screw.
2. Seat the touch pad assembly on the logic upper assembly and secure it with two M2x2 and
one M2x3 screws, as shown in Figure 4.16.
3. Connect the touch pad FFC.
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4.14 Bluetooth Module
4 Replacement Procedures
4.9
WLAN Card
Removing the WLAN Card
Remove the WLAN card according to the following procedures and Figure 4.19.
1. Disconnect the two antennas from the WLAN card.
2. Remove the two M2x3 screws securing the WLAN card to the motherboard. The card pops
up automatically.
3. Remove the WLAN card at a 45 degree angle.
M2x3*2
Figure 4.19 Removing the WLAN card
Installing the WLAN Card
Install the WLAN card according to the following procedures.
1. Insert the WLAN card into the connector on the motherboard at a 45 degree angle.
2. Press down the WLAN card and secure it with two M2x4 screws.
3. Connect two antenna cables to the WLAN card. Connect the white antenna to MAIN #1 and
the black antenna to AUX #2 on the WLAN card.
NOTE: MAIN and AUX may be inscribed on the WLAN card next to the connectors to avoid
confusion when connecting the antennas to the WLAN card.
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4 Replacement Procedures
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4.10 WWAN Card
Removing the WWAN Card
Remove the WWAN card according to the following procedures and Figure 4.20.
1. Disconnect two antenna cables from the WWAN card.
2. Remove the two M2x3 screws securing the WWAN card. The card pops up automatically.
3. Remove the WWAN card at an angle of 45 degrees.
M2×3*2
Figure 4.20 Removing the WWAN card
Installing the WWAN Card
Install the WWAN card according to the following procedures.
1. Insert the WWAN card into the connector on the motherboard at an angle of 45 degrees.
2. Press the WWAN card down and secure it with two M2x3 screws.
3. Connect two antenna cables to the WWAN card. Connect the red antenna to MAIN #1 and
the blue antenna to AUX #2 on the WWAN card.
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4.14 Bluetooth Module
4 Replacement Procedures
4.11 IO Board
Removing the IO Board
Remove the IO board according to the following procedures and Figures 4.21 and 4.22:
1. Remove the two M2x3 screws securing the IO board to the logic lower assembly.
2. Raise the IO board from the back edge, as shown in Figure 4.21.
M2x3*2
Figure 4.21 Removing the IO Board
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3. Lift the IO board up to an angle and then remove it from the logic lower assembly. Take care
to disengage the connectors from their respective ports without damaging them.
Figure 4.22 Sliding out the IO Board
Installing the IO Board
Install the IO board according to the following procedure:
1. Insert the IO board into the logic lower assembly at an angle and then press it down to seat it
on the logic lower assembly.
2. Secure the IO board with two M2x3 screws.
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4 Replacement Procedures
4.12 Minicard Brackets
Removing the Minicard Brackets
There are two minicard brackets on the logic lower assembly. Remove each of the minicard
brackets according to the following procedures and Figures 4.23 and 4.24:
1. Remove one M2x3 screw securing the minicard bracket to the logic lower assembly, as
shown in Figure 4.23.
M2x3*1
Figure 4.23 Removing the minicard bracket
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2. Remove one M2x3 screw securing the minicard bracket to the logic lower assembly as
shown in Figure 4.24.
M2x3*1
Figure 4.24 Removing the minicard bracket 2
Installing the Minicard Brackets
Install the minicard brackets according to the following procedures:
1. Seat the minicard bracket in the correct position and secure it with an M2x3 screw.
2. Repeat step one with the other minicard bracket.
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4 Replacement Procedures
4.13 HDD Board
Removing the HDD Board
Remove the HDD board according to the following procedures and Figure 4.25:
1. Disconnect the HDD board cable from the motherboard and remove the two M2x3 screws
securing the HDD board to the logic lower assembly, as shown in Figure 4.25.
M2x3*2
Figure 4.25 Removing the HDD board
2. Remove the HDD board.
Installing the HDD Board
Install the HDD board according to the following procedure:
1. Seat the HDD board in the logic lower assembly and secure with two M2x3 screws.
2. Connect the HDD board cable to the motherboard.
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4.14 Bluetooth Module
4.14
Bluetooth Module
Removing the Bluetooth Module
Remove the Bluetooth module according to the following procedure and Figure 4.26:
1. Disconnect the Bluetooth cable from the motherboard and then remove the Bluetooth module.
Figure 4.26 Removing the Bluetooth module
Installing the Bluetooth Module
Install the Bluetooth module according to the following procedure:
1. Seat the Bluetooth module on the motherboard and connect the Bluetooth cable to the
motherboard.
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4.15 RGB Board
Removing the RGB Board
Remove the RGB board according to the following procedures and Figure 4.27:
1. Disconnect the RGB board cable and remove one M2x3 screw securing the RGB board to the
logic lower assembly, as shown in Figure 4.27.
2. Lift the RGB board at an angle and then remove it from the logic lower assembly. Take care
to disengage the connectors from their respective ports without damaging them.
M2x3
Figure 4.27 Removing the RGB board
Installing the RGB Board
Install the RGB board according to the following procedure:
1. Insert the RGB board into the logic lower assembly at an angle and then press it down to seat
it on the logic lower assembly.
2. Connect the RGB board FFC to the motherboard.
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4.16 Display Assembly
Removing the Display Assembly
Remove the display assembly according to the following procedures and Figure 4.28.
1. Peel back the tape on the LVDS cable and disconnect it from the motherboard. Pull the
LVDS cable out from the routing channel on the logic lower assembly.
2. Remove the three M2x6 screws securing the display assembly, and remove the display
assembly from the logic lower assembly.
M2x6*3
Figure 4.28 Removing the display assembly
Installing the Display Assembly
Install the display assembly according to the following procedures.
1. Seat the display assembly in the correct position on the logic lower assembly.
2. Secure the display assembly with three M2.5x6 screws.
3. Connect the LVDS cable to the motherboard and adhere the tape.
4. Route the two antenna cables into the routing channel on the logic lower assembly.
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4.17 Motherboard
Removing the Motherboard
Remove the motherboard according to the following procedures and Figure 4.29:
1. Disconnect the speaker cable and LED cable from the motherboard as shown in Figure 4.29.
2. Pull the DC-in connector upward and disengage it from the port.
3. Remove the two M2x4 screws securing the motherboard to the logic lower assembly.
4. Remove the motherboard.
M2x4*2
Figure 4.29 Removing motherboard from logic lower assembly
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Installing the Motherboard
Install the motherboard according to the following procedures and Figure 4.30.
1. Seat the motherboard in the correct position and secure it with two M2x4 screws as shown in
figure 4.30.
2. Connect the speaker cable and LED cable to the motherboard as shown in Figure 4.30.
3. Seat the DC-in cable into the trough as shown in Figure 4.30.
M2x4*2
Figure 4.30 Installing the motherboard
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4.18 LED Cable and LED Board
Removing the LED Cable and Board
Remove the LED cable and LED board according to the following procedures and Figures 4.31
and 4.32.
1. Disconnect the LED cable from the LED board as shown in Figure 4.31 and remove it.
Figure 4.31 Disconnecting the LED cable
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2. Depress the catches as shown in Figure 4.32 and remove the LED board.
Figure 4.32 Removing the LED board
Installing the LED Cable and LED Board
Install the LED cable and LED board according to the following procedures.
1. Seat the LED board on the logic lower assembly and snap it into place.
2. Connect the LED cable to the LED board.
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4.19 Speakers
Removing the Speakers
Remove the speakers according to the following procedures and Figure 4.33.
1. Peel up the tape and free the speaker cables from the channels.
2. Pry up the speakers as shown in Figure 4.33 and remove them.
Figure 4.33 Removing the speakers
Installing the Speakers
Install the speakers according to the following procedures.
1. Place the speakers in the correct position and secure them by pressing firmly downward,
without touching the speaker cones.
2. Route the speaker cables into the routing channels and replace the tape to secure them in
place.
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4.20 Thermal Module
Removing the Thermal Module
Remove the thermal module according to the following procedures and Figures 4.34 and 4.35.
CAUTION:
When removing the thermal module, keep in mind that he thermal module can become very hot
during operation. Be sure to let it cool down before starting the repair work.
1. Disconnect the thermal fan cable from the motherboard and remove one M2x4 screw as
shown in Figure 4.34.
M2x4
Figure 4.34 Disconnecting the thermal fan cable from the motherboard
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2. Turn over the motherboard assembly and remove the four M2x4 screws in the order shown in
Figure 4.35.
M2x4*4
Figure 4.35 Removing the four screws from the thermal module
3. Remove the thermal module from the motherboard.
Installing the Thermal Module
CAUTION:
When installing the thermal module, keep the following in mind:
1.
2.
Be sure to confirm the correct position for the module.
Secure the relevant screws on the motherboard according to the number sequence
sealed on the thermal module.
3.
Use a soft cloth with alcohol to clean the thermal module. Reapply Shinetsu 7762
grease before installing the thermal module. If you install a new CPU thermal module,
please make sure remove the release paper before installation.
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Install the thermal module according to the following procedures.
1. Apply Shinetsu 7762 grease on the thermal module as shown in Figure 4.36. If you are
installing a new CPU thermal module, remove the release papers on the thermal pads first.
Thermal Grease
Thermal Pad
Figure 4.36 Applying Shinetsu 7762 grease on the thermal module
2. Carefully seat the thermal module on the motherboard and secure it with four M2x4.5 screws
in the correct order, as shown in Figure 4.37.
M2x4.5*4
Figure 4.37 Securing the thermal module to the motherboard with four screws
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3. Turn over the motherboard assembly. Seat the thermal fan in the correct position and secure
with one M2x4 screw. Connect the thermal fan cable, as shown in Figure 4.38.
M2x4
Figure 4.38 Connecting the thermal fan cable to the motherboard
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4.21 LCD Bezel
Removing the LCD Bezel
Remove the LCD bezel according to the following procedures and Figures 4.39 and 4.40.
1. Remove the two screw rubbers on the LCD bezel.
2. Remove the two M2x6 screws securing the LCD bezel to the LCD cover assembly.
3. Use your fingers to pry up the LCD Bezel from the inside left and right edges, using an
outward rolling motion as shown in Figure 4.39.
M2x6*2
Figure 4.39 Prying up the LCD bezel
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4. Work your way along the top and bottom inside edges of the LCD bezel until it is free of the
LCD cover assembly, as indicated in Figure 4.40.
Figure 4.40 Removing the LCD bezel
5. Remove the LCD bezel.
Installing the LCD Bezel
Install the LCD bezel according to the following procedures.
1. Place the LCD bezel on the LCD cover assembly. Make sure the tabs on the back of the LCD
bezel align with the slots in the LCD cover assembly.
2. Press down on the LCD bezel, starting from the bottom edge and toward the sides and top
edge. Make sure the bezel clicks into place.
3. Secure the LCD bezel to the display assembly with two M2x6 screws.
4. Adhere the rubber seals to the screws.
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4.22 LCD Module
Removing the LCD Module
Remove the LCD module to the following procedures and Figures 4.41 and 4.42.
1. Remove the six M2x4 screws securing the LCD panel to the LCD cover assembly, as shown
in Figure 4.41.
M2x4*6
Figure 4.41 Removing the LCD panel
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2. If there is a piece of tape covering the connector, peel it up. Disconnect the camera cable as
shown in Figure 4.42.
Figure 4.42 Disconnecting the camera cable
3. Remove the four M2x3 screws securing the LCD hinges to the LCD panel in order as
shown in Figure 4.43 and remove the LCD hinges.
M2x3*4
Figure 4.43 Removing the LCD hinges
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4. Turn the LCD module over and place it face down on a protective surface, such as a foam
pad.
5. Gently peel the clear connector tape from the back of the LCD panel and disconnect the
LVDS cable connector.
6. Carefully peel the LVDS cable from the back of the LCD panel.
Figure 4.44 Removing the LVDS cable
7. Remove the LCD module from the LCD cover assembly.
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Installing the LCD Module
Install the LCD module according to the following procedures.
1. Connect the LVDS cable to the LCD panel connector, and adhere the clear tape to the back
of the LCD panel.
2. Align the LCD hinges with the LCD panel and secure them with four M2x3 screws in the
order indicated on the LCD hinges.
3. Place the LCD module on the LCD cover assembly.
4. Secure the LCD module to the LCD cover assembly with four M2x4 screws.
5. Connect the camera cable to the camera module.
CAUTION: Ensure the correct routing position of the LVDS cable so as not to compromise it
during installation of the LCD module. Check the routing carefully and ensure that the LVDS
cable is not pinched during installation.
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6. Camera Module
Removing the Camera Module
Remove the camera module according to the following procedures and Figure 4.45.
1. Gently pry up the camera as shown in Figure 4.45.
2. Pull the WLAN antennas out from channels and remove them from the LCD cover.
Figure 4.45 Prying up the camera
Installing the Camera Module
Install the camera module according to the following procedures.
1. Carefully adhere the camera to the display assembly in the correct position.
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4.23 WLAN Antennas
Removing the WLAN Antennas
Remove the WLAN antennas according to the following procedures and Figure 4.46.
1. Peel the bases of the WLAN antennas up from the LCD cover as shown in Figure 4.46,
taking care not to damage the aluminium foil on the LCD cover.
2. Pull the WLAN antennas out from the routing channels and remove them from the LCD
cover.
Figure 4.46 Removing the WLAN antennas
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Installing the WLAN Antennas
Install the WLAN antennas according to the following procedures and Figure 4.47.
1. Adhere the bases of the white and black WLAN antennas to the LCD cover. Note that the
white antenna is in the top left corner and the black antenna is in the top right corner of the
LCD cover.
Black
White
Figure 4.47 Installing the WLAN antennas
2. Route the WLAN antennas into the routing channels on the LCD cover.
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