Toshiba Network Card XVR16 60 X User Manual
XVR  
Digital Video Recorder  
User Manual  
model no.  
XVR4-120-X  
XVR16-60-X  
XVR16-120-X  
Please carefully read these instructions before using this product.  
Save this manual for future use.  
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LIMITED WARRANTY  
DIGITAL VIDEO RECORDER  
The Imaging Systems Division of Toshiba America Information Systems, Inc. ("ISD") makes the following limited warranties. These  
limited warranties extend to the Original End-User ("You[r]").  
Limited Two (2) Year Warranty of Labor and Parts  
The Imaging Systems Division of Toshiba America Information Systems warrants this product and parts against defects in material or  
workmanship for a period of two years from the date of original retail purchase by the end-user. During this period, ISD will repair or  
replace a defective product or part with a new or refurbished item. The user must deliver the entire product to the Surveillix DVR Repair  
Facility. The user is responsible for all transportation and insurance charges for the product to the DVR Repair Facility. ISD reserves the  
right to substitute Factory Refurbished Parts and / or Factory Refurbished Product in place of those in need of repair.  
Step-by-step Procedures - How to Obtain Warranty Service  
[1] Verify operation of the unit by checking the instruction manual and web site for the latest updates at  
www.toshiba.com/taisisd  
[2] If there is a defect in material or workmanship, contact the Surveillix DVR Support Center at (877) 855-1349 [877-1-FIX] to speak to a  
technical support representative and schedule service.  
[3] Arrange for delivery of the product to the Surveillix DVR Repair Facility. Products must be insured and securely packed, preferably in the  
original shipping carton. A letter explaining the defect and a copy of the bill of sale or other proof of purchase must be enclosed with a  
complete return street address and daytime telephone number. The Tracking Number should also be indicated on your documents. Charges  
for transportation and insurance must be prepaid by the end-user.  
Critical Use Disclaimer  
The product is not designed for any “critical applications.” “Critical applications” means life support systems, exhaust or smoke extraction  
applications, medical applications, commercial aviation, mass transit applications, military applications, homeland security applications,  
nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic  
property damage. Accordingly, Toshiba disclaims any and all liability arising out of the use of the product in any critical applications.  
Your Responsibilities  
The above warranty is subject to the following conditions:  
[1] You must retain the bill of sale or provide other proof of purchase.  
[2] You must schedule service within thirty days after you discover a defective product or part.  
[3] All warranty servicing of this product must be made by the Surveillix DVR Repair Facility.  
[4] The warranty extends to defects in material or workmanship as limited above, and not to any products or parts that have been lost or  
discarded by user. The warranty does not cover damage caused by misuse, accident, improper installation, improper maintenance, or use in  
violation of instructions furnished by ISD. The warranty does not extend to units which have been altered or modified without authorization of  
ISD, or to damage to products or parts thereof which have had the serial number removed, altered defaced or rendered illegible.  
ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR  
A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE.  
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply. WITH THE  
EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS WARRANTY IS  
EXCLUSIVE AND IN LIEU OF ALL OTHER WITH RESPECT TO THE REPAIR OR REPLACEMENT OF ANY PRODUCTS OR PARTS. IN  
NO EVENT SHALL ISD BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. Some states do not allow the exclusion or  
limitation of incidental or consequential damages so the above limitation may not apply.  
No person, agent, distributor, dealer, service station or company is authorized to change, modify or extend the terms of these  
warranties in any manner whatsoever. The time within which an action must be commenced to enforce any obligation of ISD  
arising under this warranty or under any statute, or law of the United States or any state thereof, is hereby limited to one year from  
the date you discover or should have discovered, the defect. This limitation does not apply to implied warranties arising under  
state law. Some states do not permit limitation of the time within which you may bring an action beyond the limits provided by  
state law so the above provision may not apply to user. This warranty gives the user specific legal rights, and user may also have  
other rights, which may vary from state to state.  
TOSHIBA AMERICA INFORMATION SYSTEMS, INC.  
Imaging Systems Division  
Copyright © 2007 Toshiba America Information Systems, Inc. All rights reserved.  
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IMPORTANT SAFEGUARDS  
1.  
2.  
3.  
Read Owner’s Manual – After unpacking this product, read the owner’s manual carefully, and follow all the operating and other  
instruction  
Power Sources – This product should be operated only from the type of power source indicated on the label. If not sure of the  
type of power supply to your home or business, consult product dealer or local power company  
Ventilation – Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to  
protect it from overheating, and these openings must not be blocked or covered. The product should not be placed in a built-in  
installation such as a bookcase or rack unless proper ventilation is provided or the manufacturer’s instructions have been adhered  
to.  
4.  
5.  
6.  
7.  
Heat – The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products that  
produce heat.  
Water and Moisture – Do not use this product near water. Do not exceed the humidity specifications for the product as detailed in  
the Appendix section in this manual  
Cleaning – Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp  
cloth for cleaning.  
Power Cord Protection – Power-supply cords should be routed so that they are not likely to be walked on or pinched by items  
placed against them, paying particular attention to cords at plugs, convenience receptacles, and the point where they exit from the  
product.  
8.  
Overloading – Do not overload wall outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire  
or electrical shock.  
9.  
Lightning – For added protection for this product during storm, or when it is left unattended and unused for long periods, unplug it  
from the wall outlet. This will prevent damage to the product due to lightning and power line surges.  
10.  
Object and Liquid Entry Points – Never insert foreign objects into the XVR unit, other than the media types approved by  
Toshiba, as they may touch dangerous voltage points or short-out parts that could result in a fire or electrical shock. Never spill  
liquid of any kind on the product.  
11.  
Accessories – Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious  
personal injury and serious damage to the product.  
12.  
13.  
Disc Tray – Keep fingers well clear of the disc tray as it is closing. Neglecting to do so may cause serious personal injury.  
Burden – Do not place a heavy object on or step on the product. The object may fall, causing serious personal injury and serious  
damage to the product.  
14.  
Disc – Do not use a cracked, deformed, or repaired disc. These discs are easily broken and may cause serious personal injury  
and product malfunction.  
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IMPORTANT SAFEGUARDS, continued  
15.  
Damage Requiring Service – Unplug the unit from the outlet and refer servicing to qualified service personnel under the following  
conditions:  
When the power-supply cord or plug is damaged.  
If liquid has been spilled, or objects have fallen into the unit.  
If the unit has been exposed to rain or water.  
If the unit does not operate normally by following the operating instructions. Adjust only those controls that are covered by the  
operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a  
qualified technician to restore the unit to its normal operation.  
If the unit has been dropped or the enclosure has been damaged.  
When the unit exhibits a distinct change in performance – this indicates a need for service.  
16.  
17.  
Servicing – Do not attempt to service this product as opening or removing covers may expose the user to dangerous voltage or  
other hazards. Refer all servicing to qualified personnel.  
Replacement Parts – When replacement parts are required, be sure the service technician has used replacement parts specified  
by the manufacturer or have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric  
shock or other hazards.  
18.  
Safety Check – Upon completion of any service or repairs to this unit, ask the service technician to perform safety checks to  
determine that the unit is in proper operating condition.  
NOTES ON HANDLING  
Please retain the original shipping carton and/or packing materials supplied with this product. To ensure the integrity of this product when  
shipping or moving, repackage the unit as it was originally received from the manufacturer.  
Do not use volatile liquids, such as aerosol spray, near this product. Do not leave rubber or plastic objects in contact with this product for  
extended periods of time. Rubber or plastic objects left in contact with this product for extended periods of time will leave marks on the  
finish.  
The top and rear panels of the unit may become warm after long periods of use. This is not a malfunction.  
NOTES ON LOCATING  
Place this unit on a level surface. Do not use it on a shaky or unstable surface such as a wobbling table or inclined stand.  
If this unit is placed next to a TV, radio, or VCR, the playback picture may become poor and the sound may be distorted. If this happens,  
place the XVR unit away from the TV, radio, or VCR.  
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NOTES ON CLEANING  
Use a soft dry cloth for cleaning.  
For stubborn dirt, soak the cloth in a weak detergent solution, wring well and wipe. Use a dry cloth to wipe it dry. Do not use any type of  
solvent, such as thinner and benzene, as they may damage the surface of the XVR unit.  
If using a chemical saturated cloth to clean the unit, follow that product’s instructions.  
NOTES ON MAINTENANCE  
This XVR unit is designed to last for long periods of time. To keep the XVR unit always operational we recommend regular inspection  
maintenance (cleaning parts or replacement). For details, contact the nearest dealer.  
NOTES ON MOISTURE CONDENSATION  
Moisture condensation damages the XVR unit. Read the following information carefully.  
Moisture condensation occurs during the following cases:  
When this product is brought directly from a cool location to a warm location.  
When this product is moved to a hot and humid location from a cool location.  
When this product is moved to a cool and humid location from a warm location.  
When this product is used in a room where the temperature fluctuates.  
When this product is used near an air-conditioning unit vent  
When this product is used in a humid location.  
Do not use the XVR unit when moisture condensation may occur.  
If the XVR unit is used in such a situation, it may damage discs and internal parts. Remove any DVD discs, connect the power cord of the  
XVR unit to the wall outlet, turn on the XVR unit, and leave it for two to three hours. After two to three hours, the XVR unit will warm up and  
evaporate any moisture. Keep the XVR unit connected to the wall and moisture will seldom occur.  
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WARNING  
TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.  
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.  
DO NOT OPEN THE CABINET.  
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.  
CAUTION  
C A U T I O N  
RISK OF ELECTRIC SHOCK  
DO NOT OPEN  
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,  
DO NOT REMOVE COVER (OR BACK).  
NO USER-SERVICEABLE PARTS INSIDE.  
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.  
EXPLANATION OF GRAPHICAL SYMBOLS  
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the  
presence of un-insulated “dangerous voltage” within the product’s enclosure that may be of sufficient  
magnitude to constitute a risk of electric shock to persons.  
The exclamation point within an equilateral triangle is intended to alert the user to the presence of  
important operating and maintenance (servicing) instruction in the literature accompanying the product.  
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RACK MOUNT INSTRUCTIONS  
Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack  
environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment  
compatible with the maximum ambient temperature (Tma) specified by the manufacturer.  
Reduced Air Flow – Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the  
equipment is not compromised.  
Mechanical Loading – Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven  
mechanical loading.  
Circuit Overloading – Consideration should be given to the connection of the equipment to the supply circuit and the effect that  
overloading of the circuits might have on over current protection and supply wiring. Appropriate consideration of equipment nameplate  
ratings should be used when addressing this concern.  
Grounding – Grounding of rack-mounted equipment should be maintained. Particular attention should be given to supply connections  
other than direct connections to the branch circuit (e.g. use of power strips).  
FCC STATEMENT  
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.  
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial  
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the  
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to  
cause harmful interference in which case the user will be required to correct the interference at his own expense.  
UL NOTICE  
Underwriters Laboratories Inc. has not tested the performance or reliability of the security or signaling aspects of this product. UL has only  
tested for fire, shock and casualty hazards as outlined in UL’s Standard for Safety UL 60950-1. UL Certification does not cover the  
performance or reliability of the security or signaling aspects if this product. UL MAKES NO REPRESENTATIONS, WARRANTIES OR  
CERTIFICATIONS WHATSOEVER REGARDING THE PERFORMANCE OR RELIABILITY OF ANY SECURITY OR SIGNALING  
RELATED FUNCTIONS OF THIS PRODUCT.  
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Table of Contents  
PREFACE................................................................................................................................................................................. 1  
About this Guide .................................................................................................................................................................. 1  
Technician Notes ................................................................................................................................................................. 1  
INTRODUCTION ...................................................................................................................................................................... 2  
Product Description.............................................................................................................................................................. 2  
Features............................................................................................................................................................................... 3  
CONTROLS AND CONNECTIONS ......................................................................................................................................... 5  
System Specifications.......................................................................................................................................................... 6  
Front Panel Controls and LEDs ........................................................................................................................................... 7  
Rear Panel Connectors........................................................................................................................................................ 8  
16 Channel...................................................................................................................................................................... 8  
4 Channel........................................................................................................................................................................ 9  
GETTING STARTED.............................................................................................................................................................. 11  
Identifying Included Components....................................................................................................................................... 12  
Optional Components ........................................................................................................................................................ 13  
Keyboard Setup ................................................................................................................................................................. 14  
Mouse Setup...................................................................................................................................................................... 14  
Monitor Setup..................................................................................................................................................................... 15  
Power Setup ...................................................................................................................................................................... 15  
Connecting A Video Source to the XVR............................................................................................................................. 16  
Connecting Sensors to the XVR ........................................................................................................................................ 17  
16 Channel.................................................................................................................................................................... 17  
4 Channel...................................................................................................................................................................... 17  
Connecting Control Outputs to the XVR............................................................................................................................. 18  
16 Channel.................................................................................................................................................................... 18  
4 Channel...................................................................................................................................................................... 18  
Looping Outputs................................................................................................................................................................. 19  
Looping Output Termination............................................................................................................................................... 19  
16 Channel.................................................................................................................................................................... 19  
Connecting a PTZ Camera ................................................................................................................................................ 20  
Attaching the RS-422 Adapter – 16 Channel ................................................................................................................ 20  
Attaching the RS-485 Adapter – 4 Channel .................................................................................................................. 20  
Turning On the XVR........................................................................................................................................................... 21  
Turning Off the XVR........................................................................................................................................................... 21  
DVR BASICS.......................................................................................................................................................................... 25  
Turning on the DVR ........................................................................................................................................................... 26  
Turning Off the DVR........................................................................................................................................................... 26  
Using the DVR Utility.......................................................................................................................................................... 27  
Exporting DVR Settings................................................................................................................................................. 27  
Importing DVR Settings................................................................................................................................................. 27  
Changing Video Format ................................................................................................................................................ 28  
Display Screen................................................................................................................................................................... 28  
Camera View ..................................................................................................................................................................... 29  
Recording Status Indicator............................................................................................................................................ 29  
Special Recording ......................................................................................................................................................... 29  
Screen Division Buttons..................................................................................................................................................... 30  
SETUP OPTIONS................................................................................................................................................................... 33  
Setup Overview.................................................................................................................................................................. 34  
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Setup Screen Overview ..................................................................................................................................................... 34  
Camera Setup.................................................................................................................................................................... 35  
Setup New Camera....................................................................................................................................................... 35  
HVR Registration (XVR Upgrade Option)...................................................................................................................... 36  
Obtaining the Unlock Code....................................................................................................................................... 36  
Unlocking a New Network Camera................................................................................................................................ 38  
Connecting a Network Camera ..................................................................................................................................... 38  
Motion Setup...................................................................................................................................................................... 39  
Create a Motion Region ................................................................................................................................................ 39  
Activating an Alarm on a Motion Event.......................................................................................................................... 40  
Frame Setup Overview ...................................................................................................................................................... 41  
Frame Setup (4 Channel).............................................................................................................................................. 41  
Frame Setup (16 Channel)............................................................................................................................................ 42  
Enable Video Out to Spot Monitor ............................................................................................................................ 42  
Maximum PPS Table..................................................................................................................................................... 43  
Schedule Setup.................................................................................................................................................................. 44  
Recording Schedule...................................................................................................................................................... 44  
Sensor Schedule........................................................................................................................................................... 45  
Create a Recording Schedule ....................................................................................................................................... 46  
Create a Sensor Schedule ............................................................................................................................................ 46  
Scheduling Alarm Events ......................................................................................................................................... 46  
Emergency Agent Schedule..................................................................................................................................... 46  
Special Day Schedule ................................................................................................................................................... 47  
Creating/Editing a ‘Special Day’ Schedule ............................................................................................................... 47  
Deleting a ‘Special Day’ Schedule............................................................................................................................ 47  
System Restart Setup ................................................................................................................................................... 48  
Create System Restart Schedule ............................................................................................................................. 48  
Alarm Setup ....................................................................................................................................................................... 49  
Configure Sensor Response ......................................................................................................................................... 49  
Activate PTZ Preset on Sensor..................................................................................................................................... 50  
General Setup.................................................................................................................................................................... 51  
Voice Warning............................................................................................................................................................... 51  
Intensive Recording Overview....................................................................................................................................... 52  
How to Use Intensive Recording .............................................................................................................................. 52  
Audio............................................................................................................................................................................. 52  
TV-Out Setup ................................................................................................................................................................ 53  
Volume.......................................................................................................................................................................... 53  
Auto Sequencing Setting............................................................................................................................................... 54  
Create Custom Auto Sequence................................................................................................................................ 54  
Network Setup ................................................................................................................................................................... 55  
PTZ Setup.......................................................................................................................................................................... 56  
Information......................................................................................................................................................................... 56  
Administrative Setup .......................................................................................................................................................... 57  
Storage Check............................................................................................................................................................... 58  
Disk Management ......................................................................................................................................................... 58  
User Management......................................................................................................................................................... 59  
Add a New User ....................................................................................................................................................... 59  
User Rank ................................................................................................................................................................ 60  
Changing the Administrator Password .......................................................................................................................... 60  
Default Administrator Password ............................................................................................................................... 60  
Log Management .......................................................................................................................................................... 60  
Setup Log Management Options.............................................................................................................................. 60  
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SEARCH................................................................................................................................................................................. 63  
Search Overview................................................................................................................................................................ 64  
Play Controls................................................................................................................................................................. 64  
Adjust the Brightness of an Image................................................................................................................................. 65  
Zooming In On an Image............................................................................................................................................... 65  
Zooming In On a Portion of an Image ........................................................................................................................... 65  
Open Video from Saved Location.................................................................................................................................. 65  
Time Sync ..................................................................................................................................................................... 65  
Clean Image.................................................................................................................................................................. 65  
Daylight Savings Time ....................................................................................................................................................... 66  
Save to JPG or AVI............................................................................................................................................................ 66  
Single Clip Backup............................................................................................................................................................. 67  
Printing an Image............................................................................................................................................................... 67  
Performing a Basic Search ................................................................................................................................................ 68  
Index Search...................................................................................................................................................................... 68  
Performing an Index Search.......................................................................................................................................... 68  
Index Search Results Display ....................................................................................................................................... 68  
Preview Search.................................................................................................................................................................. 69  
Performing a Preview Search........................................................................................................................................ 70  
Graphic Search.................................................................................................................................................................. 70  
Performing a Graphic Search........................................................................................................................................ 70  
Object Search .................................................................................................................................................................... 71  
Performing an Object Search........................................................................................................................................ 71  
Search in Live .................................................................................................................................................................... 72  
Audio Playback .................................................................................................................................................................. 72  
PAN / TILT / ZOOM................................................................................................................................................................ 75  
Pan / Tilt / Zoom Overview................................................................................................................................................. 76  
Setting Up a PTZ Camera.................................................................................................................................................. 76  
Attaching the PTZ Adapter............................................................................................................................................ 76  
Enable the PTZ Settings ............................................................................................................................................... 76  
Advanced PTZ Setup......................................................................................................................................................... 77  
Creating and Viewing Preset Positions ......................................................................................................................... 77  
Creating a Preset...................................................................................................................................................... 77  
Viewing a Preset....................................................................................................................................................... 77  
PTZ Address Settings ................................................................................................................................................... 78  
accessing ptz menus.......................................................................................................................................................... 78  
Controlling a ptz camera .................................................................................................................................................... 79  
Using the Graphical PTZ Controller............................................................................................................................... 79  
Using the On-Screen Compass..................................................................................................................................... 79  
understanding tours ........................................................................................................................................................... 80  
PTZ Tour Schedule ....................................................................................................................................................... 81  
Create PTZ Tour Schedule....................................................................................................................................... 81  
BACKING UP VIDEO DATA.................................................................................................................................................. 83  
backup overview ................................................................................................................................................................ 84  
NERO® EXPREss ............................................................................................................................................................. 84  
Backup Center Overview ................................................................................................................................................... 84  
General Backup Screen ................................................................................................................................................ 85  
Performing a General Backup .................................................................................................................................. 85  
Clip Backup Screen....................................................................................................................................................... 86  
Performing a Clip Backup......................................................................................................................................... 86  
Scheduled Backup Screen............................................................................................................................................ 87  
Performing a Scheduled Backup .............................................................................................................................. 87  
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Specifying Scheduled Backup Drives....................................................................................................................... 87  
LAN / ISDN / PSTN CONNECTIONS..................................................................................................................................... 89  
lan overview....................................................................................................................................................................... 90  
connecting to a lan using tcp/ip.......................................................................................................................................... 90  
Configuring TCP/IP Settings ......................................................................................................................................... 90  
EVENT SENTRY .................................................................................................................................................................... 93  
Overview............................................................................................................................................................................ 94  
Setup Event Sentry............................................................................................................................................................ 94  
Add Email Notification Filters ........................................................................................................................................ 94  
WEB VIEWER ........................................................................................................................................................................ 97  
web viewer overview.......................................................................................................................................................... 98  
Configuring the Server for Remote Connection............................................................................................................. 99  
Connecting to a DVR Using Web Viewer ...................................................................................................................... 99  
Closing the Web Viewer................................................................................................................................................ 99  
INCLUDED SOFTWARE SETUP......................................................................................................................................... 101  
Emergency Agent Overview............................................................................................................................................. 102  
Configuring the DVR ................................................................................................................................................... 102  
Configuring the Client PC............................................................................................................................................ 102  
Setup Window ........................................................................................................................................................ 103  
Emergency Agent Window.......................................................................................................................................... 103  
Filter Event List....................................................................................................................................................... 103  
Search Alarm Window................................................................................................................................................. 104  
View Recorded Video............................................................................................................................................. 104  
Export Video........................................................................................................................................................... 104  
Remote Software Overview ............................................................................................................................................. 105  
Remote Client Minimum Requirements....................................................................................................................... 106  
Remote Client Recommended Requirements............................................................................................................. 106  
Remote Software Setup .............................................................................................................................................. 106  
Installing Remote Software..................................................................................................................................... 106  
Create a New Remote Connection......................................................................................................................... 107  
Configuring the DVR............................................................................................................................................... 108  
Configuring the Server for Remote Connection...................................................................................................... 108  
Access Remote Connection ................................................................................................................................... 108  
Digital Verifier Overview................................................................................................................................................... 109  
Installing the Digital Verifier......................................................................................................................................... 109  
Using the Digital Verifier.............................................................................................................................................. 109  
Backup Viewer Overview ................................................................................................................................................. 110  
Installing Backup Viewer ............................................................................................................................................. 110  
Loading Video from DVD or Hard Drive ...................................................................................................................... 111  
SCS Overview.................................................................................................................................................................. 112  
Configuring the Server for Remote Connection........................................................................................................... 112  
Connecting to an DVR................................................................................................................................................. 112  
APPENDIX: SPECIFICATIONS ........................................................................................................................................... 113  
XVR Specifications........................................................................................................................................................... 115  
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NOTES:  
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NOTES:  
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PREFACE  
ABOUT THIS GUIDE  
This manual is a setup and maintenance guide that can be used for reference when setting up the XVR unit and for troubleshooting  
when a problem occurs. Only authorized personnel should attempt to repair this unit.  
Toshiba reserves the right to make changes to the XVR units represented by this manual without notice.  
The following text and symbols mark special messages throughout this guide:  
NOTE: Text set off in this manner indicates topics of interests that can help the user understand the product better.  
TIP: Text set off in this manner indicates topics and points of interests that can be helpful when using or settings up the XVR unit.  
TECHNICIAN NOTES  
WARNING: Only authorized technicians trained by Toshiba should attempt to repair this XVR unit. All troubleshooting  
and repair procedures that may be shown are for reference and minor repair only. Because of the complexity of the  
individual components and subassemblies, no one should attempt to make repairs at the component level or to make  
modifications to any printed wiring board. Improper repairs can create a safety hazard. And any indications of component  
replacement or printed wiring board modifications may void any warranty  
WARNING: To reduce the risk of electrical shock or damage to the equipment:  
•
•
•
Do not disable the power grounding plug. The grounding plug is an important safety feature.  
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.  
Disconnect the power from the computer by unplugging the power cord either from the electrical outlet or the  
computer.  
CAUTION: To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance at the front and  
back of the XVR unit.  
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INTRODUCTION  
PRODUCT DESCRIPTION  
A Surveillix XVR is simply a server that performs as a High Definition Digital Recorder. By utilizing the many features of a computer,  
including processing power, storage capacity, graphics compression, and security features, the XVR unit is more powerful than the  
analog recorders of the past.  
The Surveillix XVR server software comes pre-configured for fast and seamless integration within your existing IT infrastructure.  
Designed around Microsoft® Windows® XP Embedded, the server software offers unparalleled stability, security, and ease of use.  
Accordingly, your security investment has never been easier to maintain. Multiple users may simultaneously connect through any  
network connection for instantaneous live viewing, digital search, and off site video storage. Users can also connect remotely through  
DSL, Cable Modems, ISDN, or 56K dial-up. This powerful software enables users to establish recording schedules, create motion  
detection zones, use PTZ controls, and configure alarm inputs and outputs for each of the system's cameras. With the latest  
advancements in the XVR Server Software, searching and indexing your video archive has never been easier. Video can now be  
found, viewed, and exported in a number of file formats with just a few clicks.  
The Surveillix XVR is high performance security product ready to meet today’s security demands.  
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FEATURES  
Toshiba’s Surveillix XVRs include the following new features:  
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•
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•
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•
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Optimized and Designed for Microsoft Windows XP Embedded  
Record up to 120 PPS  
Up to 16 Camera Inputs  
Supports up to 4 Relay Outputs on Alarm Activation  
Supports up to 16 Sensor Inputs for Alarm Control  
Remote System Operation & Configuration  
Supports Multiple Simultaneous Remote Connections  
PAN / TILT / ZOOM Controls  
Simultaneous Video Search, Playback and Backup  
Video Indexes for Easy Searching  
Multiple Levels of Security Access  
Up to 16 Looping Outputs  
1 Composite Output  
Up to 4 Audio Inputs  
High Performance, Durable, Rack mount Case  
Output the Video to a NTSC/PAL Display  
Virtually Unlimited Storage Potential  
Digital Signature Support  
Continuous, Motion Detection, Alarm, Pre-Alarm, and Scheduled Recording Modes  
Hardware Watchdog  
X60, X120 – 16 CH Recording Resolution - 640x480 / 640x240 / 320x240 NTSC  
640x576 / 640x288 / 320x288 PAL  
•
X120 - 4 CH Recording Resolution -  
720x480 / 720x240 / 360x240 NTSC  
720x576 / 720x288 / 360x288 PAL  
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CONTROLS AND CONNECTIONS  
This chapter includes the following information:  
•
•
•
Input / Output Connector Locations  
Front Panel Controls and LEDs  
Rear Panel Connectors  
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SYSTEM SPECIFICATIONS  
Surveillix™ state-of-the-art High Definition Digital Recorders are housed in a high performance and versatile 3U Rack-Mount case  
allowing easy storage of multiple XVRs for enterprise applications. Every Surveillix XVR unit comes equipped with the latest  
technology:  
Intel® Celeron D 3.2Ghz Processor  
10/100 Network Interface  
512 MB of System Memory  
DVD±RW Recorder  
250 GB Video Storage Drive (minimum)  
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FRONT PANEL CONTROLS AND LEDS  
The front panel of the XVR unit contains the devices that will be commonly used for data removal, retrieval, and backup replacement.  
The most common components and buttons are shown below:  
Power LED  
Hard Drive Activity LED  
DVD±RW Drive  
USB Ports  
Cooling Fan Intakes  
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REAR PANEL CONNECTORS  
The rear panel of the XVR unit contains the connectors used to attach cameras, sensors, and relays to the XVR. Below are diagrams  
that outline the location and description of each connector:  
16 Channel  
AC Power Connector  
Adapter for BNC Looping Output Cable  
BNC Connectors for Video Input  
Looping Output Termination  
Sensors Inputs  
Control Outputs  
RCA Video Out  
Cooling Fan  
RS-422 Interface  
Audio  
Network Port  
USB Ports  
PS/2 Mouse Input  
•
•
•
Line In – line level  
PS/2 Keyboard Input  
Speaker Out  
DB-9 Serial Input  
LPT Parallel Printer Port  
Microphone In – not used  
SVGA Output  
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4 Channel  
BNC Connectors for Video Input  
Audio/Spot  
Monitor Output  
RJ-45 Network Jack  
AC Power Connector  
Cooling Fan  
Sensors & Control Outputs  
RS-485 Interface  
PS/2 Mouse Input  
PS/2 Keyboard Input  
DB-9 Serial Input  
LPT Parallel Printer Port  
Audio  
USB Ports  
SVGA Output  
•
•
•
Line In – line level  
Speaker Out  
Microphone In – not used  
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GETTING STARTED  
This chapter includes the following information:  
•
•
•
Included Components  
Setting the XVR Hardware  
Optional Components  
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IDENTIFYING INCLUDED COMPONENTS  
Surveillix™ XVRs come with a mouse, keyboard and selected software and cables. Identify the following components to make sure  
everything has been properly included with the new XVR unit. If any of the following items are missing, contact the dealer to arrange a  
replacement.  
XVR Unit  
Mouse  
Keyboard  
Repair Disc/ Software Disc  
Power Cable  
PTZ Adapter  
BNC Connector Cable  
(16 Channel Only)  
Audio/Spot Monitor Cable  
(4 Channel Only)  
Rack Mount Attachments with  
Screws  
XVR  
Digital Video Recorder  
User Manual  
model no.  
XVR16-120-X  
XVR4-120-X  
XVR4-60-X  
Please carefully read these instructions before using this product.  
Save this manual for future use.  
BNC to RCA Adapter  
XVR Manual  
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OPTIONAL COMPONENTS  
To fully utilize the XVR unit’s potential; several optional Surveillix components are listed below. Contact the dealer for more  
information.  
1
GB-NIC  
Increase data transfer rate with a faster network card  
SCSI-UPG SCSI Card  
Use to connect external storage devices  
16-AUD 16 Channel Audio Card (compatible with 16 Channel model only)  
Increase audio recording capacity  
4CH-VOUT 4 Channel TV Out Card (compatible with 16 Channel model only)  
View live video on 4 additional Spot Monitors.  
Gigabit Network Card  
2
3
4
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KEYBOARD SETUP  
To attach the keyboard to the XVR unit, plug the end of the Keyboard into the keyboard PS/2 Port located on the back of the machine.  
The keyboard PS/2 Port can be identified by the purple color. Refer to the Rear Panel Connectors diagram for more information.  
MOUSE SETUP  
To attach the mouse to the XVR unit, plug the end of the mouse into the mouse PS/2 Port located on the back of the machine. The  
mouse PS/2 Port can be identified by the green color.  
The mouse uses a cursor called a pointer. Pointers come in many different shapes but are most commonly shaped like an arrow.  
The mouse has two buttons: a left button and a right button. Quickly pressing and releasing one of these buttons is called clicking.  
Sometimes you will need to double-click – or click the same button twice quickly.  
In this manual:  
Click means to position the mouse cursor over an item and to single click the left button.  
Right click means to position the mouse cursor over an item and to single click the right button.  
Double-click means to position the mouse cursor over an item and to click the left button twice.  
Select means to position the mouse cursor over a radio button, checkbox, or list item and click on it.  
The scroll wheel in between the two buttons is used for added navigation functionality. By moving the wheel with index finger  
(scrolling), quickly move through multiple pages, lines, or windows. The wheel may also function as a third button allowing the user to  
quickly click or double-click an icon or a selected item  
Scroll Button / Third Button  
Right Button  
Left Button  
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MONITOR SETUP  
The XVR has the following connection available to attach a monitor.  
SVGA Output  
To VGA Monitor.  
Attach the monitor or monitors to the rear of the XVR unit using the cable supplied by the monitor manufacturer. Refer to the monitor  
manual for detailed information on how to setup and use it.  
NOTE: The monitor must be capable of having a screen resolution of 1024 x 768 and display colors of at least 32 Bit  
POWER SETUP  
WARNING:  
To reduce the risk of electrical shock or damage to the equipment:  
Do not disable the power grounding plug.  
The grounding plug is an important safety feature.  
If the electrical plug you are using does not have a ground plug receptacle contact a licensed  
electrician to have it replaced with a grounded electrical outlet.  
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.  
Disconnect the power from the computer by unplugging the power cord either from the electrical  
outlet or the computer.  
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CONNECTING A VIDEO SOURCE TO THE XVR  
There are different types of Video Sources that can be plugged into the XVR unit including DVD players, VHS players, and CCTV  
Cameras. The back of the XVR unit contains up to 16 video inputs depending on the XVR model. The connectors use the BNC  
standard.  
16 Channel XVR  
4-Channel XVR  
Channel 1  
Channel 2  
Channel 3  
Channel 4  
The video inputs are 75Ώ BNC connectors. Plug one end into the video source (DVD, Camera, etc.) and plug the other end into the  
desired BNC input on the XVR unit.  
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CONNECTING SENSORS TO THE XVR  
Each XVR unit may have up to 16 Sensor inputs. These inputs can be used with devices such as infrared devices, motion device,  
glass breakage alarms, door and window trips, and many more. The Sensors can be set to Normally Open or Normally Closed inside  
the software.  
There are 4 Common Grounds (-) and 16 sensor inputs (+). There is no power supplied to the ports so an external power supply must  
be used if power is necessary.  
16 Channel  
Common Ground  
Sensor Inputs  
4 Channel  
Sensor Inputs  
Common Ground  
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CONNECTING CONTROL OUTPUTS TO THE XVR  
Each XVR unit may have up to 4 Control Outputs. These outputs can be used to trigger devices such as Sirens, Phone Dialers,  
Lights, and any other relay activated device. There is no power supplied to the ports. Use an external power supply if necessary.  
16 Channel  
Siren, Alarm, Outside Relays  
(+)  
(-)  
External Power Supply (DC 12V)  
4 Channel  
Siren, Alarm, Outside Relays  
(Common)  
External Power Supply (DC 12V)  
(Common)  
Use 12V, below 300mA. For controlling lights or other devices, use another external relay.  
Maximum voltage is 24V AC @ 1 amp  
Output uses a Form C Relay  
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LOOPING OUTPUTS  
The 16 Channel XVR unit may have up to 16 Looping outputs. Depending on the destination of the outputs, each output may have to  
be terminated. The outputs are located on the BNC Connector Cable. Attach the cable to the input for the BNC Connector Cable  
highlighted below.  
The Video inputs are 75Ώ BNC connectors. Make sure there is a video source connected to the input and then connect a cable to the  
Channel Out. The looping outs can be connected to video monitors or combined with adapters to connect to VCR’s.  
LOOPING OUTPUT TERMINATION  
When terminating the outputs becomes necessary, the XVR unit has built in termination that allows you to select individual outputs to  
terminate individually. It is not always necessary to terminate the output when using it. It is dependant on the device with which you  
are connecting it to. As a rule, if the image appears distorted or virtually unviewable, it most likely needs to be terminated.  
16 Channel  
ON  
Not connected to a monitor (Normal)  
Connected to a monitor (Looped)  
OFF  
Always leave the dipswitch set to the ON position when the Looping Outputs are not used.  
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CONNECTING A PTZ CAMERA  
Setting up a PTZ Camera is simple. The XVR unit comes preassembled with an internal PTZ adapter. The cabling may be run up to  
4,000 ft using 22 Gauge Twisted Pair.  
It is important to understand how the PTZ connects to the XVR. The XVR outputs an RS-232 signal and converts in to an RS-422/485  
signal which is then sent to the PTZ camera.  
Attaching the RS-422 Adapter – 16 Channel  
1. Locate the PTZ adapter cable  
RS-422  
2. Connect the wires of the PTZ adapter to the PTZ camera. The  
Signal Line (+)  
red wire should connect to the RX+ on the camera and the brown  
wire should connect to the RX-.  
NOTE: The PTZ adapter has four wires but only two are necessary for  
this application; the yellow and orange wires are not used currently.  
3. Connect the other end of the adapter to the XVR unit as shown.  
4. Assign the PTZ camera an ID number that coincides with the  
number assigned to it by the XVR unit  
Example: If the camera is plugged into input number 5, set the PTZ  
unit to ID number 5.  
Signal Line (-)  
Attaching the RS-485 Adapter – 4 Channel  
1. Locate the PTZ adapter cable.  
2. Connect the two wires of the PTZ adapter to the PTZ camera.  
The red wire on the adapter should connect to the RX+ on the  
PTZ and the brown wire should connect to the RX-.  
Signal Line (+)  
RS-485  
3. Connect the other end of the adapter to the XVR unit as shown.  
Ground  
4. Assign the PTZ camera an ID number in PTZ Setup that  
coincides with the number assigned to the camera. This is  
normally done utilizing a dip-switch configuration method on the  
addressable dome.  
Tip: It is recommended that the ID of the camera coincide to the input  
number on the XVR. This will make future troubleshooting and  
configuration less complex.  
Signal Line (-)  
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TURNING ON THE XVR  
1. Turn on the monitor and any external peripherals (ex. Printers, External Storage Devices, etc.) connected to the XVR unit.  
2. Turn on the Power Switch located in the rear of the XVR unit.  
3. The XVR will run a series of self-tests. After two or three minutes, a series of messages may be displayed as the various  
hardware and software subsystems are activated. Under normal circumstances, users should not be asked to respond to these  
messages. If asked to respond to the messages (adding a Printer, Monitor, etc for the first time) follow the instructions carefully.  
4. Startup is complete when the Surveillix™ XVR software is finished loading and displays the main menu screen.  
TURNING OFF THE XVR  
1. Click the Exit Button on the main menu screen of the XVR software.  
2. Select Power Off from the drop down menu, which appears in the Power Off prompt, and click OK.  
The XVR unit may take several minutes to shut down completely.  
CAUTION: Always be sure to follow the proper procedures when turning off the power to the XVR unit. NEVER disconnect the power  
to the XVR unit while it is still running or in the process of shutting down. Doing so can cause data loss, file corruption, system  
instability and hardware failure.  
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DVR BASICS  
This chapter includes the following information:  
•
•
•
Turning the DVR on and off  
Becoming familiar with the Display screen  
Defining Screen Divisions  
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TURNING ON THE DVR  
Once the cables and adapters have been properly connected it is time to turn on the power. To turn on the power follow these steps:  
1. Turn on the monitor and any external peripherals (ex. Printers, External Storage Devices, etc.) connected to the DVR unit.  
2. Turn on the Secondary Power Switch located in the rear of the DVR unit.  
3. Turn on the main power switch located on the front of the DVR unit.  
The DVR will run a series of self-tests. After two or three minutes a series of messages may be displayed as the various hardware and  
software subsystems are activated. Under normal circumstances you should not be asked to respond to these messages. If you are  
asked to respond to the messages (adding a Printer, Monitor, etc for the first time) follow the instructions carefully.  
After this finishes, the Surveillix DVR software should load automatically and bring you to the main screen.  
TURNING OFF THE DVR  
1. To turn off the DVR unit, select the Exit button from the main screen. This will prompt you whether you wish to exit the program  
or not. Select yes. The DVR unit will shut itself off automatically once this is done. The DVR unit may take several minutes to  
shut down completely.  
CAUTION: Always be sure to follow the proper procedures when turning off the power to the DVR unit. NEVER  
disconnect the power to the DVR unit while it is still running or in the process of shutting down. Doing so can cause data  
loss, file corruption, system instability and hardware failure  
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USING THE DVR UTILITY  
Exporting DVR Settings  
Exporting DVR settings can help configure multiple DVRs quickly or reconfigure a unit that has failed. Some things must be kept in  
mind when using this feature.  
You cannot use this function on:  
•
•
DVRs that are different models.  
When upgrading from certain software versions. You cannot use this feature when upgrading from  
v1.x to v2.x  
1. Exit to Windows by clicking the Exit Button on the Main Display Screen and selecting Restart in Windows Mode. (See the Display  
Screen section later in this chapter)  
2. Click Start > Programs > Surveillix > VFormat  
3. Click the Export Button in the System Settings tool section.  
4. Select a location to save the settings file and click Save. The DVR Utility will export the DVR settings and automatically close.  
5. Click the OK Button to close the VFormat Utility.  
Importing DVR Settings  
1. Exit to Windows by clicking the Exit Button on the Main Display Screen and selecting Restart in Windows Mode. (See the Display  
Screen section later in this chapter)  
2. Click Start > Programs > Surveillix > VFormat  
3. Click the Import Button in the System Settings Tool section.  
4. Select the location of the settings file to import and click Open.  
5. Click Yes to import the data file.  
6. Click the OK Button to close the VFormat Utility.  
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Changing Video Format  
1. Exit to Windows by clicking the Exit Button on the Main Display Screen and selecting Restart in Windows Mode. (See the Display  
Screen section later in this chapter).  
2. Click Start > Programs > Surveillix > VFormat.  
3. Select the appropriate video setting from the list in the Video Setting Section – NTSC or PAL.  
4. Click Set  
5. Click the OK Button to close the VFormat Utility.  
DISPLAY SCREEN  
Each time the DVR is started, the program defaults to the Display screen. The following diagram outlines the buttons and features  
used on the Display screen. You should become familiar with these options as this is the screen that will be displayed the majority of  
the time.  
Opens:  
•
•
•
Search Display  
Backup Center  
PTZ Controller  
Opens Setup Display  
Screen Division Buttons  
Sensor Status  
Current Date / Time  
Relay Outputs  
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CAMERA VIEW  
The Camera status for each camera is displayed next to the Camera number (or name) on the Video Display Area. The following are  
Recording Status  
Special Recording Type  
INSTANT  
Camera No. and Name  
Recording Status Indicator  
The camera status for each camera is displayed in the upper right corner on the Video Display Area. The following are the different  
states for each camera:  
Recording  
Displayed when the camera is currently being recorded to the DVR unit.  
Displayed when a camera (set up for motion detection) detects motion.  
Displayed when the camera is currently not being recorded to the DVR unit.  
Motion Detection  
Display  
Special Recording  
There are two types of DVR Special Recording. Text is displayed on the camera indicating what type of Special Recording is  
activated.  
SENSOR  
INSTANT  
Sensor is displayed when a sensor, associated with a given camera, is activated.  
Instant Recording is a manual activation of the recording for the selected camera. Regardless of the recording method,  
Instant Recording will start the camera recording and also flag the video for future searches using the Index Search  
feature. INSTANT is displayed when a user activates the instant recording option. Double Right-Click the video display  
to activate and deactivate the Instant Recording option.  
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SCREEN DIVISION BUTTONS  
The Screen Division Buttons allow you to view cameras in groups such as two by two, three by three and four by four. The button  
options are shown below.  
1st Four Cameras View – Displays cameras 1-4 in the Video Display Area. To return to a different Multi-Camera  
View, select a different Screen Division option from the Screen Division Menu.  
2nd Four Cameras View – Displays cameras 5-8 in the Video Display Area. To return to a different Multi-Camera  
View, select a different Screen Division option from the Screen Division Menu.  
3rd Four Cameras View – Displays cameras 9-12 in the Video Display Area. To return to a different Multi-Camera  
View, select a different Screen Division option from the Screen Division Menu.  
4th Four Cameras View – Displays cameras 13-16 in the Video Display Area. To return to a different Multi-Camera  
View, select a different Screen Division option from the Screen Division Menu.  
1st Nine Cameras View – Displays cameras 1-9 in the Video Display Area. To return to a different Multi-Camera  
View, select a different Screen Division option from the Screen Division Menu.  
2nd Nine Camera View – Displays cameras 8-16 in the Video Display Area. To return to a different Multi-Camera  
View, select a different Screen Division option from the Screen Division Menu.  
Multi-Camera View – Displays a group of cameras within the Video Display Area.  
All Camera View – Displays all 16 cameras within the Video Display Area.  
Multi-Camera View – Displays a group of cameras within the Video Display Area.  
Multi-Camera View – Displays a group of cameras within the Video Display Area.  
Full Screen – The Full Screen Option allows you to view the Video Display Area using the entire viewable area on  
the monitor. When this is selected, no menu options are visible. You can activate the Full Screen Option by clicking  
on the Full Screen Button within the Screen Division Menu. You can deactivate Full Screen mode by right clicking on  
the screen.  
Auto Sequence – Sequences through the Screen Divisions sets. For example, selecting the 1A and then the Loop  
Button will sequence through 1A, 2A, 3A, 4A and then repeat. This option is not available for the 7, 10 and 13 screen  
divisions.  
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SETUP OPTIONS  
This chapter includes the following information:  
•
•
•
•
•
•
•
•
•
Setup Overview  
Channels  
Color  
Schedule  
Speed  
Motion Detect  
Password  
Pan/Tilt  
Audio  
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SETUP OVERVIEW  
The Setup options allow you to optimize your DVR unit by adjusting things like camera names, reboot schedules, recording schedules  
and more. It is extremely important that you setup your DVR correctly for several reasons.  
•
Recording Schedules – By optimizing the recording schedule you can increase the amount of pertinent recorded video that is  
saved on the DVR and keep it longer. You can optimize the type of recording done by adding motion detection to this as well,  
again increasing the amount of useful video.  
•
•
•
DVR Access – By setting up the access passwords you can tightly control the types of access an individual may have. This  
ensures the security and integrity of the DVR unit.  
Camera Naming – By naming each camera you can easily identify the location and any other pertinent information that may be  
helpful simply by viewing it on the Video Display Area.  
Adjusting Camera Color – By adjusting each camera’s color settings you can optimize the clarity and detail that is recorded.  
SETUP SCREEN OVERVIEW  
Setup Options  
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CAMERA SETUP  
Define Camera Name  
Selected Camera  
Display  
Adjust  
•
•
•
Brightness  
Hue  
Contrast  
Apply System Defaults  
to Selected Camera  
Apply Current Settings  
to all Cameras  
Apply System Defaults  
to All Cameras  
Setup New Camera  
1. Attach camera to the rear of the DVR chassis.  
2. Click the Setup Button on the Main Display Screen.  
3. Click the Camera Setup Button to open the Camera Setup Display.  
4. Select the channel that corresponds with the new camera from the Select Camera Drop Down Menu.  
5. Enter a name for the camera in the Camera Name Field.  
6. Adjust the Brightness, Hue and Contrast if necessary.  
7. Select the appropriate sensors to associate with the camera.  
8. Click the Apply Button when finished.  
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HVR Registration (XVR Upgrade Option)  
Use the following instructions to register the network recording functionality of an HVR or upgraded XVR. Contact your sales  
representative to purchase the HVR upgrade for an XVR.  
Have the following information available before registering the HVR upgrade.  
HVR Software Serial Number: The product Serial Number is the unique number that Toshiba provided with the software purchase.  
System ID: The System ID is a number generated by the Surveillix unit. This is a unique code generated using the MAC address of  
the computer running the software. The following steps illustrate how to locate the System ID.  
1. Enter Setup  
2. Click Camera Setup  
3. Click the Registration Button  
4. In the Network Device Authentication, the System ID can be located under the “Add a new Serial Key” section (shown below)  
Obtaining the Unlock Code  
1. Open an Internet browser and go to: http://register.surveillixdvrsupport.com  
2. Enter the Product Serial Number that was provided by Toshiba  
3. Enter the System ID that was generated by the unit  
4. Click Submit  
5. Verify the information  
6. Click Next if the information provided is correct  
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7. Once validated, the user will be provided with the Unlock Code  
8. Print the page and save for later reference  
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Unlocking a New Network Camera  
1. Start the Surveillix DVR  
2. Enter Setup  
3. Enter Camera Setup  
4. Click the Registration Button  
5. Enter the Unlock Code generated by the Toshiba  
Registration Site into the “new serial number” field  
6. Click Add a serial number  
7. Once the new serial number has been added to the list,  
click OK  
Connecting a Network Camera  
1. Open Camera Setup. Setup > Camera Setup  
2. Select the camera channel to add a Network Device to.  
3. Check the Use Network Device Box.  
4. If the Network Device supports PTZ check the Enable Network  
Device PTZ Box.  
5. Click Setup Network Device and the Network Device Properties  
Window will appear.  
6. Click Setup to add a Network Device.  
7. Select the Manufacturer (Class) and Model of camera being added  
then click Next.  
8. Enter the IP Address, Port, ID, and Password of the Network Device  
and click Finish.  
9. Click OK when returned to the main Network Device Propertied  
Window and click OK to exit the main setup window.  
10. The Network Device has been added.  
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MOTION SETUP  
The DVR unit allows the user to adjust several different Motion Settings and create motion detection regions.  
Apply current settings  
to all channels  
Display full screen video  
pop up on motion event  
Beep on motion event  
Display full screen video  
pop up on sensor event  
Schedule recording at a  
regular specified interval  
Create a Motion Region  
1. Select a camera channel  
2. Place the mouse pointer at the upper left hand corner of the area to  
designate, click and hold down the left mouse button, drag the  
mouse. Let go of the button when the box is the size desired.  
3. Create up to five Motion Regions per camera. Resize and move  
them by dragging the sides and corners of the box.  
4. Adjust the sensitivity of the motion area using the sensitivity slider.  
5. Define the recording time for a motion event  
Pre Alarm – 0 > 60 Seconds [The number of seconds the DVR  
records before motion is detected]  
Post Alarm (MOTION) – 0 > 60 Seconds [The number of seconds  
the DVR records after motion is detected]  
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Activating an Alarm on a Motion Event  
1. In the Motion Setup window, select a camera to edit from the drop down menu  
2. Create a motion area.  
3. Select the Alarm Output box.  
4. Select a Control Output to activate for the selected camera.  
5. Select the duration to activate the Alarm when a motion event occurs.  
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FRAME SETUP OVERVIEW  
The Frame Setup Menu allows configuration of the PPS, resolution, quality, and sensitivity of camera channels. When configuring the  
PPS sliders the BLUE slider represents the PPS the DVR will record during intensive recording and have available for transmitting to  
remotely connected systems. The RED slider represents the PPS that will be recorded by the DVR under normal recording conditions.  
The total PPS of all blue sliders may not exceed the recording PPS of the DVR unit. The PPS of a red slider may not exceed that of  
the blue slider for the same channel. The dual sliders allow configuration of the DVR to record at a lower PPS while still being able to  
transmit at a higher PPS to remote connections.  
Ex. If a camera channel is set to 25 PPS (blue) and 7 PPS (red), the DVR will record at 7 PPS and users viewing live video remotely  
can receive up to 25 PPS.  
NOTE: The 4 Channel DVR only allows the user to select one frame rate for both recording and remote viewing.  
Frame Setup (4 Channel)  
Reset Default Settings  
Video Format – NTSC/PAL  
Sensitivity  
No. of Recording Frames Selected  
Video Quality  
Recording Resolution  
Frame Select  
Frame Select  
Video Quality  
Sensitivity  
Sets the PPS recorded by the DVR and available for viewing on a remote client PC  
Lower quality video has a smaller file size but appears more pixilated  
Sets the Keyframe refresh rate. Adjusting this setting can have negative effects on video quality  
NOTE: Do not change from default setting unless instructed by a system administrator.  
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Frame Setup (16 Channel)  
Reset Default Settings  
Video Format – NTSC/PAL  
Global Recording Resolution  
Video Quality  
Sensitivity  
Frame Select  
No. of Recording Frames Selected  
Frame Select  
Blue Slider: Sets the PPS recorded during intensive recording and available for viewing on a remote client PC.  
Red Slider: Sets the PPS recorded by the DVR during normal recording.  
Video Quality  
Sensitivity  
Lower quality video has a smaller file size but appears more pixilated.  
Sets the Keyframe refresh rate. Adjusting this setting can have negative effects on video quality.  
NOTE: Do not change from default setting unless instructed by a system administrator.  
Enable Video Out to Spot Monitor  
1. Click the Setup Button on the Main Display.  
2. Click the Frame Setup Button.  
3. Select the Video Out Box to enable the appropriate channels.  
4. Define the Video Out Time (seconds to display each channel on spot monitor).  
5. Click Apply.  
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Maximum PPS Table  
PPS Breakdown for Each Resolution  
Resolution  
CCTV  
1CIF  
2CIF  
4CIF  
XVR4-120 model  
120 PPS  
360x240  
720x240 *  
720x480 **  
120 PPS  
60 PPS  
* Frames recorded in 720x240 are twice the size of the standard 360x240. When recording at  
720x240, each frame assigned to the channel will use 2 of the total frames available.  
** Frames recorded in 720x480 are four times the size of the standard 360x240. When recording at  
720x480, each frame assigned to the channel will use 4 of the total frames available.  
Resolution  
320x240  
640x240  
640x480  
CCTV  
1CIF  
2CIF  
4CIF  
XVR16-60 model  
60 PPS  
XVR16-120 model  
120 PPS  
60 PPS  
120 PPS  
30 PPS  
60 PPS  
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SCHEDULE SETUP  
Recording Schedule  
The Recording Schedule Window allows the user to create different recording schedules based on the day, time, and type of recording  
desired. In addition, this window contains the System Restart options that allow the user to perform basic system maintenance by  
automatically scheduling the DVR to restart periodically.  
Single Day Selection /  
Multi Day Selection  
Open Restart  
Setup Window  
Recording Schedule Window  
Create Special Day  
Recording Schedules  
Recording Mode Options  
Emergency IP Setup  
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Sensor Schedule  
The sensors will supersede all other types of recording modes (Motion, Continuous, No Recording). Regardless of the recording  
schedule of a particular camera, if a sensor event occurs the associated cameras will begin recording as a Sensor Event. Sensor  
Recordings will be flagged and searchable using the Index Search Mode. Cameras are associated to sensors in the Camera Setup  
Menu.  
Single Day Selection /  
Multi Day Selection  
Open Restart  
Setup Window  
Sensor Schedule Window  
Create Special Day  
Sensor Schedules  
Alarm Options  
Emergency IP Setup  
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Create a Recording Schedule  
1. Select  
a
day to begin creating the schedule for -or- Select the Day Selection Mode Button, enabling  
Multi Day Selection, to create the same schedule for multiple days.  
2. Highlight the Time-Blocks within the Recording Schedule Window for the camera(s) selected to schedule. Once the desired  
Time-Blocks are highlighted, click a Recording Mode Button. The Time-Blocks should now appear Blue for Motion, Yellow for  
Continuous and White for No Recording  
NOTE: Leave cameras recording with Sensor Detection set to No Recording for the specified time block(s).  
Create a Sensor Schedule  
1. Select the Schedule Menu option and select the Sensor Radio Button. Select a single day or click the Day Selection Mode  
Button to include multiple days in the schedule.  
2. Highlight the Time-Blocks within the Recording Schedule Window for the sensor(s) to enable and schedule. Once the time  
blocks are highlighted click the Enable Button. The time block will now appear red.  
Scheduling Alarm Events  
There are three types of Alarm Events:  
ALARM EVENT: This option logs the Alarm Events on the local server.  
CENTRAL STATION: This option sends the Alarm Events to Central Station software.  
EMERGENCY AGENT: This option sends the Alarm Event to the Emergency Agent software.  
Motion can be designated as an Alarm event. Often motion does not need to be treated as an Alarm event. Ex: During work hours  
motion that occurs is expected and should not be treated as an Alarm. However, after business hours are over, any motion that  
occurs should be treated as an Alarm.  
1. Select the Schedule Menu – Select either Recording or Sensor  
2. Highlight time blocks in the schedule that have been set to Motion (or Sensor) and click the desired Event buttons (Alarm Event,  
Central Station, Emergency Agent). A corresponding letter will display in the selected time blocks  
Emergency Agent Schedule  
Video recording triggered by motion or sensor events can be sent to the Emergency Agent software.  
1. Enable the Emergency Agent Event (see Scheduling Alarm Events above)  
2. Enter the IP Address of a PC running the Emergency Agent software in the IP Address  
3. Select the box next to the IP Address to enable it. Only one IP Address is supported at a time.  
4. Enter the recording duration (in seconds) in the Emergency Time field.  
5. See the Emergency Agent chapter for detailed information on setting up the Emergency Agent software.  
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Special Day Schedule  
The user can create days that have a unique recording schedule. If necessary create these on days that are ‘not typical’ such as  
Holidays, Special Events, etc.  
Special Day Mode / Normal Day Mode  
Date Bar  
Configured Special Days List  
Creating/Editing a ‘Special Day’ Schedule  
1. Click the Normal Day Mode Button to enable the Special Day Mode.  
2. Select a day by typing the date or clicking the arrow to the right of the Date Bar.  
3. Highlight the time-blocks within the Recording Schedule Window for the camera(s) selected to schedule. Once the desired Time-  
Blocks are highlighted, click a Recording Mode Button.  
4. When finished creating the schedule click the Save Special Day Button. The special day should now appear as a date in the  
Special Day Schedule.  
Deleting a ‘Special Day’ Schedule  
1. Select a Special Day from the Special Day Schedules  
2. Click the Delete Special Day Button.  
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System Restart Setup  
System Restart Setup allows the user to define a schedule wherein the DVR automatically restarts according to specified parameters.  
Create System Restart Schedule  
1. Open the Schedule Setup Display  
2. Click the System Restart Button  
3. Select the day(s) of the week to schedule an automatic system restart and select the box to enable shut down  
NOTE: This step alone does not trigger the DVR to restart, only to shut down.  
4. Specify the time of day to schedule the system restart  
5. Select the Restart Radio Button  
NOTE: If the Off Radio Button is selected the DVR will shut down at the specified time but not restart.  
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ALARM SETUP  
The Sensor and Output Window allows you to enable, disable and configure Sensors and Control Outputs.  
Create & Name Sensor Presets  
Configure Hybrid (IP) Sensors*  
Open On-Screen Keyboard  
Normally Open (NO) /  
Normally Closed (NC)  
Delay Triggering Relay Output  
Assign Relay(s)  
comma delineated  
*Requires the HVR Software Upgrade  
Configure Sensor Response  
1. Click the Setup Button on the Main Display Screen.  
2. Click the Alarm Setup Button to open the Sensor and Output Display.  
3. Click to select NO or NC for the desired sensor.  
4. Enter the Delay Time to define the number of seconds after the sensor is tripped until the relay is activated.  
5. Enter the relay(s) to associate with the sensor. Two or more relays can be associated with a single sensor – separate with  
commas.  
6. Click Apply.  
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Activate PTZ Preset on Sensor  
1. Create PTZ Preset Position. See instructions in the PTZ Setup Chapter.  
2. Click the Setup Button on the Main Display Screen.  
3. Click the Alarm Setup Button to open the Sensor and  
Output Display.  
4. Click the Sensor Preset Button.  
5. Select the desired camera from the Channel Drop Down  
Menu.  
6. Select the appropriate sensor from the drop down menu.  
7. Select the preconfigured PTZ Preset from the drop down  
menu.  
8. Click the Set Button. A list of configured Sensor Presets  
will display in the box below.  
9. Repeat for additional sensors.  
10. Click the OK Button to close the Sensor Preset Window.  
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GENERAL SETUP  
Enable Intensive  
Recording  
Enable Audio Recording  
Adjust / Mute Volume  
Beep on Login Fail  
Sequence Setting  
Enables the DVR to beep continuously in response to a failed login attempt. Only an authorized login will  
stop the beeping.  
Allows the video out picture to automatically cycle through channels at a set speed. Ex: .Cycle through  
channels 1-6 at 4 second intervals.  
Voice Warning  
The DVR unit allows users to play a sound file when either a Motion event or Sensor event occur. This file can be a custom created  
sound file that is unique to the application. The selected WAV file is played through speakers attached to the DVR unit.  
Open Sound File  
Test  
1. Click the Open Sound File icon to browse for a WAV file. The selected file will display in the field on the left  
2. Click the Test icon to verify the audio file  
3. Select Motion Event and/or Sensor Event to trigger the audio file  
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Intensive Recording Overview  
The Intensive Recording Option allows you to increase the Pictures Per Second and the resolution of any camera recording using  
sensor activation. When the intensive recording is activated, the resolution of the remaining cameras is immediately reduced to  
360x240 and the Pictures Per Second to a user-specified level. This guarantees that the Pictures Per Second and Resolution will be  
set correctly and not exceed the DVR limitation.  
How to Use Intensive Recording  
The Intensive Recording option is set up as ‘All or Nothing’. This means that once enabled (associated with sensors); all cameras  
associated with sensors will activate the Intensive Recording.  
To activate the Intensive Recording option, follow these steps.  
1. Inside Camera Setup, select the camera to use and enable the sensor to associate with it.  
2. Click on General Setup. Enable the Intensive on Sensor and/or Intensive on Motion option.  
3. Click on Schedule Setup. Select the Sensor Radio Button.  
4.  
Enable the sensor by creating a schedule for it  
5. Click the Apply Button and exit out of setup.  
Audio  
The Surveillix DVR is capable of recording up to 4 channels of audio.  
AUDIO FEATURES:  
•
•
•
8000 Hz playback in Live Mode  
Up to 48000 Hz playback in search mode  
Mono Sampling  
DATA SIZE (Per channel)  
•
•
•
•
•
1 Second:  
1 Minute:  
10 Minute:  
1 Hour:  
1625 bytes  
97,500 bytes  
975,000 bytes  
5,850,000 bytes  
1 Day:  
140,400,000 bytes (Approx 140MB)  
Click the Audio Capture Channel Boxes to enable recording and adjust the  
Gain to the desired level.  
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TV-Out Setup  
The DVR unit features an optional TV-Out functionality that allows users to output video from any number of cameras, in sequence, to  
a television or monitor display.  
1. Select the TV Out Port to use  
NOTE: Each Port must be configured individually, i.e. one after  
the other.  
2. Select the Use Box to enable TV-Out functionality for the  
selected port.  
3. Select each camera to display through the TV-Out port.  
4. Select and Event Popup Box if desired  
5. Define the Event Holding Time (the number of seconds the  
camera displays after an event) for selected event types  
6. Define the Auto Switching Time (the number of seconds  
between switching of camera) for the selected TV Out Port  
Volume  
The volume control allows fine tuning of the volume settings on the DVR.  
Volume Options:  
•
•
Slider Controls – Used to adjust the literal volume for the  
respective devices listed.  
Mute Checkbox – Check the mute box to mute volume on  
any of the device columns or check the Mute All checkbox to  
mute all volume on the DVR.  
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Auto Sequencing Setting  
Auto Sequencing is used either in the main screen when Auto Sequencing has been enabled or when a Spot-Monitor Out signal is  
used to display video on a spot monitor. Auto Sequencing conveniently displays video channels and at specified intervals, sequences  
through each selected channel.  
Screen Division Options  
Enable Sequencing  
Enable All Cameras  
Select interval between  
switching cameras  
Channel Selection  
Custom Mode  
Click each channel to include in Auto Sequencing.  
Enable to create non-standard screen divisions  
Sequence skips cameras with no video signal.  
Skip 0 FPS Channel  
Create Custom Auto Sequence  
1. Open General Setup and click the Sequence Setting Button  
2. Click individual cameras in the left pane or click the Select All Button to include all cameras in the sequence  
3. Select an interval time (in seconds) to display each screen in the sequence  
4. Select Screen Division options for appropriate cameras  
5. Click the OK Button  
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NETWORK SETUP  
Network Setup allows the user to adjust settings such as Ports, setup emergency PPP information for use with the Emergency Agent  
and enable Remote Access.  
Settings for Video Sent  
to Remote Client  
Use with  
Emergency Agent  
Use with Remote  
Connections  
Between DVR and  
Remote Client  
Enable RS-232  
Keyboards (PTZ)  
Transport Rate  
Web Viewer (iDVR)  
A bandwidth throttle based on percentage of free network.  
Enables/Disables access to the DVR using the Web Viewer interface.  
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PTZ SETUP  
The PTZ Setup Window allows enabling of PTZ cameras, creation of Presets, creation of Tours, and adjustment of camera speed  
settings. Many options listed here are features only available on selected cameras. Refer to the PTZ chapter in this manual for further  
information on setting up PTZ cameras and setting PTZ options.  
INFORMATION  
The Information Display allows users to define the site code necessary for connecting to remote software, save comments relative to  
the DVR and store tech support and contact number information.  
Current Server  
Software Version  
Total HDD /Available HDD Space  
User-Defined  
Contact Numbers  
Enter comments  
Site Code  
A user-specified unique identification name used by other DVR software to identify the DVR. (Remote,  
Emergency Agent, SCS, Digital Signature Verifier)  
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ADMINISTRATIVE SETUP  
Safely Remove Connected Device  
Change Data Storage Location  
Export Log Data  
(1 to 7 days)  
Select Date  
Log Data Display  
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Storage Check  
The Storage Check allows users to configure E-mail alarms, assign users to E-mail alarms and configure storage checks on the  
Surveillix DVR.  
General  
Configure E-mail alarms for the Surveillix DVR.  
Users  
Configures which users will receive E-mails on alarm events  
Configures when storage checks will be performed and their frequency.  
Configures when recording checks will be performed and their frequency.  
Configures when general alarms will be sent.  
Storage Check  
Recording Data Check  
Alarm Event  
Disk Management  
The Disk Management window is a native Windows function. This window displays the partition scheme and health status of the Hard  
Disk Drives in the DVR. This window is often used to troubleshoot a DVR, or verify the amount of Hard Drive storage installed. For  
more information about Disk Management, consult a Windows XP manual.  
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User Management  
The User Management Console allows the administrator to create, edit, and delete user accounts. Each user account can be assigned  
different privileges to limit the usage of the DVR system. Users can be given administrator privileges by enabling all rights, however  
only the true administrator account can log into the User Management Console.  
Enable Auto Log Off  
Log Off User after x Minute(s) of Inactivity*  
*Auto Log Off affects all users  
NOTE: The Delete User Button immediately deletes the user – use cautiously  
Add a New User  
1. Open the Administrative Setup Display  
2. Click the User Management Button  
3. Click Add User to open the User Management Window.  
4. Enter a user name and password.  
5. Enable appropriate Permissions.  
6. Select cameras to hide from the user.  
7. Assign a User Rank  
8. Click the OK Button to save changes and close the window  
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User Rank  
The User Ranking structure allows the option to assign a privilege system (1-10 where one has the most rights) to users of the DVR  
Software. For example: Since only one user is allowed to use the PTZ controls at any one time, an administrator with a higher rank  
can kick another user out and take control of the PTZ.  
The User Rank option affects:  
SETUP ACCESS – Only one user can access Setup at any one time. A user with a higher rank will kick another user out and then  
open Setup.  
PTZ CONTROL - The DVR Software can only have 1 user using the PTZ controls at any given time. A user with a higher rank will kick  
another user out and then open the PTZ controls.  
1. Enter Setup.  
2. Click the Administrative Button.  
3. Click the User Management Button.  
4. Enter the Administrator password and click OK.  
5. Select a user from the Select User field and click the Update User Button.  
6. Set the user’s rank using the User Rank drop down menu and press the OK Button to save changes.  
Changing the Administrator Password  
1. Inside Administrative Setup, click the User Management Button. When the prompt appears, click the Change Password Button.  
2. Enter the new password in the prompt that appears and click OK.  
Default Administrator Password  
The default administrator login is:  
User: Administrator  
Password: <none>  
Log Management  
The Log Management window provides the user the options to overwrite log files or schedule log deletion.  
Setup Log Management Options  
1. From the Administrative Setup Display click the Log Management Button  
2. Select the box to enable the Log File Overwrite Option  
Set Log Overwrite  
a. Select Overwrite and define the size of the log file cache  
Set Log Cache Size  
a. Select Do Not Overwrite and define the number of days to maintain log files.  
Manually Delete Log Files  
a. Select the type(s) of log file to delete. System Log, Event Log, Alarm Log  
b. Click the Delete All Button  
3. Click the OK Button to save the settings and close the window  
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NOTES:  
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SEARCH  
This chapter includes the following information:  
•
•
•
•
•
•
•
•
•
Setup Overview  
Channels  
Color  
Schedule  
Speed  
Motion Detect  
Password  
Pan/Tilt  
Quit to Explorer  
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SEARCH OVERVIEW  
The DVR unit has several options that allow the user to easily search, and find, a particular section of video. From Motion/Sensor  
indexing to calendar views highlighting days with recorded video; the DVR unit is equipped to help the user quickly find a specific  
video or event.  
The following chapter describes in detail how to use the DVR search features.  
Screen Division Buttons  
Hour/Minute Control Bar  
Calendar Button  
Play Controls  
Audio Channels  
Playback Date/Time  
Current Date/Time  
Camera Select Buttons  
NOTE: Audio Channel Buttons are only viewable when one camera is selected.  
Play Controls  
Back Frame  
Moves video back one frame.  
Stop  
Rewind  
Play  
Rewind  
Stop  
Rewinds video.  
Stops video playback  
Plays video.  
Play  
Forward Frame  
Moves video forward one frame.  
Forward Frame  
Back Frame  
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Adjust the Brightness of an Image  
1. Select an image to adjust by double-clicking on the desired image. Multiple images cannot be adjusted at one time.  
2. Move the Brightness slide bar to the right or left to adjust the brightness.  
3. Reset the Brightness by moving the slider back to the center of the bar.  
Zooming In On an Image  
1. Select an image to adjust by double-clicking on the desired image. Multiple images cannot be adjusted at one time.  
2. Move the Zoom slide bar to the right or left to zoom in or out of an image.  
3. Reset the Zoom by moving the slider back to its original position on the bar.  
Zooming In On a Portion of an Image  
1. Using the mouse pointer, point to the area of interest on the image and click the right mouse button.  
2. Keep clicking the right mouse button to zoom in further.  
3. Continue clicking the right mouse button and the image zoom will cycle back to the original size.  
Open Video from Saved Location  
1. Previously saved video clips or backup files can be searched for content. Find file by date and time or by name.  
2. Click the Open Button to search for the saved file  
3. Select a file from the list of saved clips and backup files or search by start hour.  
4. Click OK to open the saved file  
Time Sync  
The Time Sync option synchronizes a single channel of video to playback in real time. Ordinarily the video may playback slower or  
faster depending on several factors, including how many PPS recorded and number of cameras playing at the same time.  
1. Select a single image to synchronize by double-clicking on an image.  
2. Click the Time Sync Button. The video will now playback in real time.  
Clean Image  
The DVR unit is capable of recording video using one of three different resolutions. When using the 720 x 480 resolution, two fields  
are mixed. Because of the timing gap between the two fields, according to the standardized image rules, after image might occur to  
high speed moving images. The Surveillix DVR unit allows the user to remove this by clicking the Clean Image Button.  
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DAYLIGHT SAVINGS TIME  
The DVR automatically adjusts for Daylight Savings Time changes. When the hour “jumps forward” no video is lost because an hour is  
skipped. However when the hour “falls back” there is a duplicated hour that under normal circumstances would be recorded over. The  
Surveillix DVR actually records both hours and allows the user to select which hour to play if the need arises.  
To access the ‘lost hour’:  
1. From the Search screen, click the Calendar Button.  
2. Select the date when Daylight Savings time ‘lost’ an hour. The Daylight Saving  
option appears.  
3. To play back the ‘lost hour’, select the Daylight Savings option.  
4. Click OK to confirm the date and begin playing the video using standard search  
features.  
SAVE TO JPG OR AVI  
The DVR unit can export single images in the Image file formats and save video clips in an .AVI format. Both .JPG and .AVI file  
formats are the most commonly used graphical formats today. Virtually every computer offers some type of support for these file  
formats which make them the most ideal formats to use.  
JPG Optimized for compressing full-color or grayscale photographic images, .JPG images are 24-bit (16.7 million color) graphics.  
Use .JPG to export a single image or frame.  
AVI  
.AVI image data can be stored uncompressed, but it is typically compressed using a Windows-supplied or third party  
compression and decompression module called a codec. .AVI is used to export a video clip.  
1. From the Search screen, click the Save Button.  
2. Select the Export Type: Image File (JPG) or AVI File  
NOTE: Different image format types provide different file-sizes, quality  
and compatibility  
Image File  
a. Select Quality - 50>100. When size is not an issue, set the  
quality to 100.  
AVI File  
a. Enter the duration (seconds) to record. Although 100 is the  
longest time displayed, a longer recording may be entered  
manually.  
b. Select a Compression Codec. Each codec provides different  
levels of quality, compatibility and file-size.  
c. Select Quality - 50>100. When size is not an issue, set quality to  
100.  
3. Click the Export Button to save file. The Cancel Button exits the  
window without exporting file.  
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SINGLE CLIP BACKUP  
Along with the Save option, a single camera backup option is also included with the Surveillix software. The single Camera or Clip  
Backup allows the user to backup a single camera without having to backup multiple cameras at a given time. The Clip Backup option  
gives the users the ability to choose a backup time frame, choose a specific camera, add memos, and even make a copy of the  
Backup Viewer if needed.  
1. From the Search screen, click the Save Button.  
2. Select the drive from the file tree to save data to. (Hard disk drive,  
removable drive, CD/DVD drive)  
3. Select one camera from the list of  
4. Define the Start and End time of the backup clip  
5. Select the Include Viewer to include a copy of the proprietary Backup  
Viewer Software to view the clip on virtually any windows machine  
6. Click the Add Memo Button to include additional information  
7. Click the Backup Button to start backup  
NOTE: If backing up to a removable USB device click the Unplug or Eject  
Hardware Button after backup is complete to safely remove the device.  
PRINTING AN IMAGE  
1. Using the Search screen to locate the desired frame. Double-click the image.  
NOTE: Only one camera can be selected at a time for this function to work.  
2. Click the Print Button. A Print Options window appears. Depending on the printer being used, there may be several printing  
options available. Refer to the printer manual for more information.  
3. Click the Print Button to print the selected images.  
NOTE: The message “NO DEFAULT PRINTERS INSTALLED” will display if no printer is installed.  
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PERFORMING A BASIC SEARCH  
There are several different types of searches that can be performed on the DVR unit. The most basic involves selecting the date, the  
time, the camera, and clicking play.  
1. Select a date using the calendar button in the Date Box.  
2. Select a time by clicking the up and down arrows to the right of the time display.  
3. Click OK.  
4. Select one or more cameras.  
5. Click Play. Video can be played forwards, backwards, or frame-by-frame.  
INDEX SEARCH  
Using the Index Search can greatly decrease the amount of time spent searching through saved video. The Index Search allows a  
user to perform a search based on criterion such as Sensor, Motion and Instant Record events  
Performing an Index Search  
1. Click the Calendar Button on the Search Screen to select the date to search.  
2. Click the Index Search Button. The Index Search Option Box will open.  
3. Select a single camera or select the All Cameras Box.  
4. Select the Select Time Box to define a specific period.  
5. Select an event type to search (sensor, motion, instant record) or select the All Event option.  
6. Click OK. There may be a delay while results are returned. Results will be displayed in a  
column on the left side of the screen – Each line represents a segment of video. If no results  
are found, “NO IMAGE FOUND” will appear in the column.  
7. Once the results are displayed, double-click on any one to search through them.  
8. Once the desired image is found, apply it to the Main Search by selecting the Close Button at  
the bottom of the results column.  
Index Search Results Display  
Event Type:  
Event Recorded on Camera #  
Time Event Occurred  
M – Motion  
Image Display Area  
S – Sensor  
IR – Instant Record  
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PREVIEW SEARCH  
Preview Search can be used in a number of circumstances to quickly find an exact moment where an event, such as a theft, occurred.  
The Preview Search gives a 24 Hour visual overview of a single camera by separating a 24 hour period (1 day) into 24 images, one  
image for each hour of the day. The search can then be further narrowed down into ten minute increments and one minute  
increments by selecting one of the images displayed.  
These example images show how the Preview Search functions.  
The first screen that appears has 24 images displayed. Each image represents the first second of each hour. If there is no image  
recorded during that period then nothing will be displayed.  
When an hour is selected (by double clicking on the image), a new screen appears with 6 images. Each of these images represents a  
10 minute segment of video within the selected hour.  
Once a 10 minute segment is selected (by double-clicking on the image) the final screen appears which breaks down that 10 minute  
segment into 1 minute increments (10 images).  
1 Day (24 Hours)  
1 Hour Increments  
1
6
2
7
3
8
4
9
5
10  
15  
11  
12  
14  
13  
18 19 20  
22 23 24  
16 17  
21  
1
Minute Increments  
1
5
9
3
7
4
8
2
6
1
2
5
3
6
4
10  
1 Hour  
10 Minute Increments  
10 Minutes  
1 Minute Increments  
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Performing a Preview Search  
1. Select a single camera by either turning off all cameras but one or double-clicking a displayed image.  
2. Select the Preview Search Button. 24 images display. If there is no recorded video during a portion of the day, “No Image” will  
be displayed where the image should be.  
3. Refine the search by double-clicking on an image to select it. 6 images display. If needed, return to the previous 24-image view  
by right-clicking on an image.  
4. Refine the search by double-clicking on an image to select it. 10 images display. If needed, return to the previous 6-image view  
by right-clicking on an image.  
5. Double-click an image to select the 1-minute segment of video to play. A single image displays. If needed, return to the previous  
10-image view by right-clicking on an image.  
6. Use the Play controls to play the video of the selected segment.  
7. To exit out of the Preview search with the current image still selected, deselect the Preview Search Button.  
GRAPHIC SEARCH  
The Graphic Search option displays video in graph format.  
Hours 0-23 (24 hours)  
Cameras  
Recording Block  
Performing a Graphic Search  
1. Select the Graphic Search Button on Search Screen Display  
2. Click the calendar icon to select a day  
3. Click on an area of the blue recording block. Only one camera can be displayed at a time.  
4. Recorded video from the corresponding camera and time block will display above  
5. Use the mouse or arrow buttons to move through recording blocks and view video  
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OBJECT SEARCH  
Object Search is a powerful search utility used to search a region on the video for any motion changes. Results are neatly displayed  
and can be viewed quickly.  
Performing an Object Search  
1. Perform a Basic Search.  
2. Select a single camera, either by turning off all cameras but one or by double-clicking a displayed image.  
3. Click the Object Search Button on the Search Screen Display  
4. Click and drag the mouse on the video display to define a motion region box. Resize by pulling on the small square boxes  
located on the outer perimeter of the box.  
5. Click the Start Search Button, the Object Search Filter  
Window will open  
6. Select an end date/time. One hour is the default setting.  
7. Adjust the sensitivity if necessary.  
8. Click the OK Button  
9. Select a motion event from the search results list displayed  
on the right  
10. Click the Apply to Main Search Button to display the  
selected image in the main Search Screen and to use play  
controls  
11. To start a new object search using the original image click  
the Reload First Frame Button  
12. To exit Object Search without selecting an image, click the  
Cancel Button  
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SEARCH IN LIVE  
The Search in Live feature allows users to review events immediately while monitoring live video. Pause, rewind, and resume live  
video within seconds of an alarm event or suspicious activity.  
1. Move the mouse cursor over the desired live video display on the Live Display Screen.  
2. Press the Scroll Button on the mouse.  
3. The Search in Live Controls will display at the bottom of the  
image.  
4. Use the controls to pause, rewind, move frame-by-frame or  
resume playing as desired.  
AUDIO PLAYBACK  
Audio is played back at 48,000Hz. To play audio with the video:  
1. Select a single camera by turning off all cameras but one using the Camera Select Buttons. The audio buttons will be  
displayed.  
2. Select a single audio channel to play. When an audio channel is selected, the Time Sync Button will be automatically selected.  
3. Click Play.  
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PAN / TILT / ZOOM  
This chapter includes the following information:  
•
•
•
•
Overview  
Setting up the PTZ  
Creating and Viewing a Preset Position  
Creating and Viewing a Preset Pattern  
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PAN / TILT / ZOOM OVERVIEW  
The PTZ controls within the DVR unit allow for powerful control over the cameras. This can be extremely beneficial by increasing the  
usefulness of the recorded video. Using the PTZ controls you can create custom preset configurations that can continuously sweep  
across large areas.  
SETTING UP A PTZ CAMERA  
Setting up a PTZ Camera is simple. The DVR unit comes preassembled with an internal PTZ adapter. The cabling may be run up to  
2,000 ft using 22 Gauge Twisted Pair.  
It is important to understand how the PTZ connects to the DVR. The DVR outputs an RS-232 signal and converts in to an RS-422/485  
signal which is then sent to the PTZ camera.  
Attaching the PTZ Adapter  
Refer to the Connections section of this manual for information on connecting the PTZ camera to the DVR  
Enable the PTZ Settings  
1. Inside the DVR PTZ Setup, select the PTZ camera using the Camera Channel drop down menu.  
2. Enable the PTZ functions of the camera by placing a check in the Enable Pan/Tilt Checkbox.  
3. Select the appropriate Protocol and set the PTZ Driver Address and Serial Port Settings (See Advanced PTZ Setup in the  
chapter).  
NOTE: The majority of major PTZ manufacture protocols are included in this software. Refer to the Supported PTZ Protocols list in  
this manual.  
4. Click Apply and Exit Setup.  
5. From the Main Display Screen select the PTZ Button (See the chapter on DVR Basics) The PTZ Controller will open.  
6. Select the PTZ camera to control by clicking on its video on the main display screen. The camera number will appear inside the  
PTZ controls.  
7. Using the PTZ controls, move the PTZ around.  
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ADVANCED PTZ SETUP  
PTZ signal type  
Adjust Speed Settings  
Connection Settings  
NOTE: Preset and Tour options may vary depending on the camera  
Creating and Viewing Preset Positions  
A Preset Position is a user-defined location where the camera can be pointed, zoomed in, and focused. Preset positions can be  
defined and labeled if the camera supports this.  
Creating a Preset  
1. Inside Setup, select the PTZ setup option and select the camera wish to edit.  
2. If the camera is already selected click the Open PTZ Controller Button  
3. Move the selected camera to the desired position using the Pan/Tilt/Zoom/Focus controls.  
4. In the Preset & Tour Detail section choose a Preset # (1-10) using  
the drop down menu or the Right and Left Arrow Buttons and click  
Select.  
NOTE: Preset positions can also be created using the advanced buttons on the PTZ graphical controller.  
Viewing a Preset  
1. From the Main Display Screen select the PTZ camera by clicking on it.  
2. Using the keyboard click the number keys corresponding with the Preset Positions. The Camera will move to the saved Preset.  
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PTZ Address Settings  
Some protocols support software address settings.  
The RX Addresses and ID settings are compatible with a particular  
line of receivers that support 2 ID addresses  
The PT Driver Address is associated with the PTZ ID address set on  
the camera. The addresses must match for the DVR to communicate  
with the proper PTZ camera. This is especially important when a large  
number of PTZ cameras are connected to the DVR.  
NOTE: To select a PT Driver Address of 129-254, manually enter the  
ID in the field.  
ACCESSING PTZ MENUS  
Some protocols support the ability to access the  
Internal PTZ Onscreen Menu  
Since every PTZ camera is different, the functions of  
these options can vary slightly.  
Arrow Buttons  
The Surveillix DVR provides an easy way to access  
the cameras options. For explanations of what those  
options are please refer to the manual that came with  
the camera  
NOTE: Use the arrow buttons on the PTZ controller  
move through the PTZ Menu options and/or highlight  
options.  
Select Item on Menu  
Open PTZ Camera Menu  
Close PTZ Camera Menu  
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CONTROLLING A PTZ CAMERA  
The Surveillix DVRs provide control for a PAN/TILT camera in two different ways.  
•
•
The first method is to use the Graphical PTZ Controller that appears when the PTZ Button is clicked on the main screen.  
The second method is to use the mouse to control the camera directly from the live video display.  
Using the Graphical PTZ Controller  
•
Use the Arrow Buttons to control the direction of  
the PTZ camera  
•
To select a new camera, click the video display of  
a different camera on the Main Screen Display.  
NOTE: Eight directions are available only for select  
protocols. Only four of the PTZ Control buttons work for  
all protocols (UP, DOWN, LEFT, RIGHT).  
Displays Current  
Camera  
Arrow Buttons  
Activate Corresponding  
Preset Position  
Using the On-Screen Compass  
1. Click the Setup Button on the main screen  
2. Click PTZ Setup  
3. Select the On Screen Compass Box to enable the feature  
4. Click the Apply Button  
5. Click the Exit Button to return to the main screen  
6. Click the PTZ Button  
7. Control the PTZ by dragging the mouse on the screen in the  
desired direction. A green line will appear to show the direction  
the PTZ will move. The shorter the line the less the PTZ will  
move. The longer the line the more the PTZ will travel in the  
specified direction.  
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UNDERSTANDING TOURS  
Travel Speed  
The speed between one Preset position to the next  
Dwell Time  
The length of time (in seconds) that a PTZ Tour displays a Preset Position.  
Setting: Start Pos / End Pos  
Define a Mimic Tour. The Start Position Button begins the ‘recording’ process. The Stop Position  
Button ends it.  
Pan Swing / Tilt Swing  
Run / Stop  
This option enables the Horizontal (Pan) or Vertical (Tilt) ‘Guard Tours’.  
Runs the selected Pan or Tilt Tour.  
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PTZ Tour Schedule  
Hours 0-23 (24 hours)  
Cameras  
Create PTZ Tour Schedule  
1. Click the Setup Button on the Main Screen  
2. Click the PTZ Setup Button  
3. Click the Tour Schedule Button to open the PTZ Tour Schedule Window  
4. In Single Select Mode select one day of the week to create a schedule for or toggle to Multi Select Mode to select multiple days  
with the same schedule  
5. Click and drag the mouse cursor to select blocks of time (hours 0-24) and corresponding cameras  
6. Click the Select Button  
7. When finished click the OK Button to save changes and close the window  
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BACKING UP VIDEO DATA  
This chapter includes the following information:  
•
•
•
•
Overview  
Saving Video to a DVD-R  
Saving Video from a Single Camera  
Scheduling Regular Video Backup  
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BACKUP OVERVIEW  
The DVR can easily backup important video data to an internal or external media location. The most commonly used forms of this are  
CD-R/RWs, External USB or FireWire Hard Drives, and Network Drives. Every DVR unit comes standard equipped with a DVD±RW  
drive, USB port, and Network Adapter.  
The DVR is capable of performing a backup to multiple DVDs when the file sizes exceed the capacity of a single disk. You may also  
specify multiple locations for backup as well as the order they are recorded to.  
The DVR backs up video data using a proprietary compression format that can only be read by the DVR Backup Viewer Software.  
This ensures the integrity of the data.  
Throughout the backup process the DVR will continue recording without interruption. This is the result of the tremendous multiplexing  
power of the DVR unit which allows it to perform virtually all functions without disrupting the recording process.  
NERO® EXPRESS  
The DVR unit uses Windows® XP® Embedded running Nero® Express 7.0 to write data to the DVD±RW Drive. This solution allows  
the DVR software to read and write data to the DVD-ROM Drive without the requirement of formatting the disk first.  
CAUTION: Although many features are available within Nero, it is highly recommended that you do NOT  
use any features other than those necessary for the standard backup of video data as outlined in this  
section, loss of information or software instability may result.  
BACKUP CENTER OVERVIEW  
The Backup Center allows you to back up recorded video data from multiple dates and times to one or more locations including the  
DVD-ROM drive, Network Storage Locations, and External Hard Drives.  
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General Backup Screen  
The General Backup Screen is used for performing bulk backup of video recorded by all cameras for a selected period or periods to a  
specified storage location.  
Calendar  
Select Additional Drive/Folder  
Display all Hard Drives  
Define Drive Priority  
Select Remote Network Location  
Hour / Minutes  
Backup Status  
Recording data displays in hourly (24 horizontal columns) and 10 minute (6 vertical cells) segments.  
Green cells indicate time with recorded video. Red cells indicate time selected for backup.  
Displays the size of all video currently selected for backup, the available size of the media currently  
selected for backup to, and the dates and times of video currently selected for backup.  
Performing a General Backup  
1. Click the Backup Button on the Main Display Screen.  
2. Select the date or dates to back up video from using the calendar. Dates highlighted in blue contain recorded data.  
3. Select the blocks of time to back up using the Hour/Minute Menu. Blocks of time with recorded video are highlighted in green.  
Blocks of time selected for backup are highlighted in red.  
4. Select the drive or drives to save the backup video to using the Select Backup Media Menu, Network Drive Button, or Browse  
Button. When selecting the DVD±RW Drive you must specify the number of CD/DVDs to use for backup.  
5. Set the backup order using the Backup Order Button.  
6. Select the Include Viewer Checkbox to include the Backup Viewer Application.  
7. Click the Start Backup Button to begin the backup process. A progress bar will be displayed in the lower right corner of the main  
screen.  
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Clip Backup Screen  
The Clip Screen is used for backing up video recorded by individual cameras for a selected period of time to a specified storage  
location  
Performing a Clip Backup  
1. Click the Backup Button on the Main Display Screen.  
2. Click the Clip Backup Tab at the top of the Backup Center Screen.  
3. Set the Backup Time and End Time of the video to backup in the Time Setup Box.  
4. Select the Cameras to back up in the Channel Selection Box.  
5. Select the Backup Drive to save the backup video to.  
6. Check the Include Viewer Checkbox to include the Backup Viewer Application.  
7. Enter pertinent clip information into the Clip Information section in the Description Box.  
8. Click the Start Backup Button to begin the backup process. A progress bar will be displayed in the lower right corner of the main  
screen.  
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Scheduled Backup Screen  
The Scheduled Screen is used for backing up video recorded by all cameras at a regular interval.  
Performing a Scheduled Backup  
1. Click the Backup Button on the Main Display Screen.  
2. Click the Schedule Tab at the top of the Backup Center Screen.  
3. Set the Backup Time to perform the backup.  
4. Set the Repeat Backup Time to specify the number of hours between backup procedures (between 1 and 24 hours).  
5. Select the Backup Drive to save the backup video to using the Select Backup Media Menu or the Network Drive Button. To save  
to a local drive or partition you must first rename the location “Backup”  
6. Check the Overwrite on Disk Full checkbox to overwrite previous scheduled backups when the disk becomes full.  
7. Click the Save Backup Setting Button to save the current backup setting and return to the Main Display Screen.  
Specifying Scheduled Backup Drives  
In order to use the Scheduled Backup feature one or more storage drives or partitions connected to the DVR must be labeled as a  
backup drive.  
1. Exit and restart in Windows mode.  
2. Double click the My Computer icon on the DVRs desktop. A file menu will be  
displayed.  
3. Right click on the drive to specify as a backup drive for Scheduled Backup  
and select the Rename option. Rename the drive to ‘Backup’. Repeat this  
process for all drives to use for Scheduled Backup. To remove a drive from  
use for Scheduled Backup, change its name to something besides ‘Backup".  
4. Restart the application and return to the Schedule Tab in the Backup Center  
Window.  
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LAN / ISDN / PSTN CONNECTIONS  
This chapter includes the following information:  
•
•
•
Overview  
Configuring TCP/IP Settings  
Connecting to a LAN  
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LAN OVERVIEW  
The DVR unit can easily be connected to a Local Area Network (LAN) and uses Microsoft’s® powerful and secure Windows® XP  
Embedded operating system. This allows for easy and well-documented instructions on setting up LAN connections no matter what  
type of LAN you want to use.  
A LAN is a group of computers and other devices dispersed over a relatively limited area and connected by a communications link that  
allows one device to interact with any other on the network.  
Examples of LAN connections include Ethernet, Token Ring, cable modems, DSL, FDDI, IP over ATM, IrDA (Infrared), wireless, and  
ATM-emulated LANs. Emulated LANs are based on virtual adapter drivers such as the LAN Emulation Protocol.  
There are many reasons why using Microsoft® Windows® XP Embedded is superior to other platforms when running on a LAN. The  
number one reason is security. Windows XP Embedded is based on NT technology, which, historically has boasted the most reliable  
and secure Operating System in the world. Running the DVR on a secure network is important to prevent unwanted users from  
gaining access to confidential information. Unwanted users can compromise the integrity of the confidential data being stored and  
viewed, and in extreme circumstances can cause irreparable damage to the network.  
Since connecting the DVR unit to a network can be extremely complex (depending on the network), this Surveillix DVR manual will  
cover only the basics. It is suggested that the administrator consult a Vendor or IT Administrator before attempting to create or  
connect to a LAN.  
CONNECTING TO A LAN USING TCP/IP  
The networking options of the DVR unit can create and edit all Network settings available on Windows XP Embedded. The DVR unit  
comes equipped with a 10/100 Network Interface Card (NIC). This card uses a standard RJ-45 connector.  
The DVR unit comes configured in DHCP Mode. The DVR will automatically receive an IP address is your Network assigns DHCP.  
To configure a static IP address, refer to the instructions below.  
Configuring TCP/IP Settings  
1. Exit and restart in Windows mode.  
2. Right-click on the My Network Places icon located on the desktop and select Properties. The Network Connections window  
opens.  
3. Right-click Local Area Connections and select Properties. The Local Area Connection Properties window opens.  
4. Select the Internet Protocol (TCP/IP) by clicking on it once. Once it is highlighted, select the Properties Button. The Internet  
Protocol (TCP/IP) Properties window opens.  
5. Select Use the Following IP Address option. Enter the IP Address and Subnet mask appropriate for the network. It is  
recommended to contact the Network Administrator for appropriate IP settings.  
Example:  
a.  
b.  
Common IP addresses are 10.0.0.25  
Common Subnet masks are 255.255.255.0  
NOTE: In order to connect to the DVR unit through a remote LAN connection, a static IP address must be assigned. If the network  
assigns the IP address automatically (DHCP), contact the Network Administrator for help assigning a static IP address.  
6. If the network requires you to specify the DNS information, enter it now by selecting the appropriate DNS options.  
7. When finished configuring the TCP/IP settings close the Internet Protocol (TCP/IP) Properties window by clicking the OK Button.  
8. Close the Local Area Connection Properties window by clicking the OK Button.  
9. It may be required to restart Windows for the changes to take effect. Start > Shutdown > Restart.  
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EVENT SENTRY  
This chapter includes the following information:  
•
•
Overview  
Setup Event Sentry  
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OVERVIEW  
Event Sentry is designed to allow the user to monitor drive status in DVRs utilizing an internal RAID 5 array. This utility allows users  
to be notified via email in the event of a drive failure.  
SETUP EVENT SENTRY  
1. Double click the Event Sentry Management icon on the desktop to launch the software.  
2. The Setup Wizard will display the first time to explain features of the software. Read the displayed tips.  
3. Click Next on each window; on the last window click Finish.  
4. Select No More Tips Please! In the Tips and Tricks Window  
5. Click Close.  
6. The main page of the Event Sentry Management consol will display  
Add Email Notification Filters  
1. Find and expand Email Notification in the Left Panel. My  
Computer > Packages > Filter Packages > Email  
Notification  
2. Right click Email Critical Events and select Delete  
3. Click Yes to confirm  
4. Right click Email Notification and select Add Filter  
5. Name the filter IAANTmon:7  
6. Click the IAANTmon:7 filter in the left panel. The filter  
options will display in the right panel.  
7. Select IAANTmon from the Event Source Drop Down  
Menu  
8. Type 7 in the Event ID field  
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9. Repeat the steps above to add two more filters:  
IAANTmon:4 and IAANTmon:3  
NOTE: The properties for each filter will remain the same except  
the Event ID field, which corresponds to the filter name.  
10. After all three filters are added save the settings. File >  
Save  
11. Exit the Event Sentry Management Software. File > Exit  
12. Double Click the Surveillix DVR icon on the desktop to  
restart the DVR software.  
13. The Event Sentry will run in the background and monitor  
the RAID array.  
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WEB VIEWER  
This chapter includes the following information:  
•
•
Overview  
Configuring the Web Viewer  
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WEB VIEWER OVERVIEW  
The DVR unit allows you to access video using Microsoft® Internet Explorer® Browser 6.  
Highlights:  
View Live Video from most computers  
Username and Password protected  
Easy to use graphical interface  
Basics:  
75 users can access the Web DVR simultaneously. The Web Viewer is an easy, secure way to view live video from virtually any  
computer with an internet connection using Microsoft Internet Explorer.  
In order to log in to the DVR server, a user account must be made for the user. This ensures that only authorized personnel are  
allowed to log in. In addition, each user can be assigned different privileges that allow them or deny them access to different  
functions. For example, a user can be granted access to only view cameras 4, 8 and 16.  
Screen Division Buttons  
Activate Commands  
Enable/Disable Camera Display  
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Configuring the Server for Remote Connection  
1. Enter Setup on the DVR unit.  
2. Click the Network Setup Button  
3. Uncheck the Disable Remote Control option. You should now be allowed to adjust port settings if necessary.  
NOTE: If you are using a Firewall, it may be necessary to adjust the port settings on both the DVR and the Firewall. Contact the  
Network Administrator for more information.  
4. Click OK.  
5. Make sure a User account is created. Without a user account, the Administrator account must be used.  
6. The DVR server is now ready to receive incoming connections.  
Connecting to a DVR Using Web Viewer  
1. Open Microsoft® Internet Explorer® 6  
2. Enter the IP address of the DVR into the Address Bar.  
3. When attempting this for the first time on a Computer a window will open and you will be asked to accept an Active X installation.  
Select Yes to this.  
NOTE: If you receive a message saying Internet Explorer® security settings do not allow you to download Active X components then  
you will need to adjust the browser security settings. One way to do this is to add the IP address of the DVR to the trusted sites list  
inside Internet Explorer® settings. Contact the System administrator for additional help with adjusting Internet Explorer® settings.  
4. When the Web Viewer finishes loading, select one or more cameras (or select a screen division button).  
5. Click GO!  
6. A login window will appear. Enter the Username and Password of an authorized user.  
7. The cameras will now be displayed.  
Closing the Web Viewer  
1. To exit the Web Viewer close Internet Explorer®.  
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NOTES:  
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INCLUDED SOFTWARE SETUP  
This chapter includes the following information:  
•
•
•
•
•
Emergency Agent Overview  
Remote Software Overview  
Digital Verifier  
Backup Viewer  
SCS Multi Site Software Overview  
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EMERGENCY AGENT OVERVIEW  
The Emergency Agent software is a utility that streams video across a Local Area Network to a Client PC when an alarm is detected  
on the DVR unit. The video that streams across can be stopped, played forwards and backwards, in slow motion or real speed.  
The utility is loaded at startup and placed in the taskbar. It constantly monitors for a signal from the DVR unit. When an alarm signal is  
detected the Emergency Agent Image Viewer window opens and starts playing the video from the camera associated to the alarm.  
Configuring the DVR  
To enable the Emergency Agent on the DVR follow these steps:  
1. Enter Setup and confirm you are in the Camera Setup Menu.  
2. Select a camera and then associate sensor(s) to that camera using the Sensor Connection Boxes.  
3. Click the Network Setup Button and make sure that Disable Remote Control is not checked.  
NOTE: The Emergency Agent uses one port to transfer the data through (the Emergency Port). The port can be adjusted inside the  
Network Setting Menu if necessary. It is recommended that the default setting should be used unless the port must be changed.  
4. Click the Schedule Setup Button. Enter the IP Address of the computer  
running the Emergency agent software.  
5. Click the box next to the IP Address to enable it.  
6. Select the Sensor Radio Button.  
7. Create a schedule for the appropriate sensor  
8. Click Apply.  
Configuring the Client PC  
All configuration takes place in the Emergency Agent Window on the Client PC for descriptions and locations of the buttons and  
features of the Emergency Agent Window refer to the Emergency Agent Window section later in this chapter.  
1. Open the Emergency Agent window on the Client PC - Start >All Programs > Surveillix > Emergency Agent > Emergency Agent  
2. Right Click in the DVR List and select New. Enter the DVR Code,  
DVR Name, and IP Address of the DVR to connect to in the Site Edit  
window that opens. Click OK  
3. Click the Options Menu and select Setup.  
4. Confirm that the Network Port in the Setup Window is set to the same  
number as the Emergency Port in Network Settings on the DVR. If  
the numbers are different adjust the Network Port on the client PC to  
match the DVR.  
5. Click the OK Button  
6. Restart the Client PC  
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Setup Window  
Network Port  
Indicates the port which the Emergency  
Agent uses to listen for incoming events.  
This number should be changed to the same  
number as is set in the Emergency Port in  
Network Settings on the DVR.  
Save Directory  
Notice Options  
Sets the location that recorded video footage  
is saved to.  
Configuration settings for activating an  
audible indicator or popup window when the  
Emergency Agent receives an event.  
Emergency Agent Window  
Zoom  
Thumbnails  
Video Display  
DVR List  
Event Status  
Event Type  
Event List  
Memo Text Box  
Filter Event List  
1. Select a DVR from the DVR Drop Down Menu in the Filter Options section.  
2. Select the Date to include.  
3. Select the type of Event(s) to include.  
4. Select the event status type (Read, Unread, All) from the Read Drop Down Menu.  
5. Click the Filter Button to display filtered event listings.  
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Search Alarm Window  
Video Display  
Play Controls  
Go to Next Event  
Go to Previous Event  
Alarm Event Information  
Export Quality  
It may be necessary to reduce the overall size of an .AVI file; for example, to email to someone.  
.AVI file sizes can be reduced by reducing the image quality. However, reducing the image quality  
causes the .AVI video to appear more pixilated. When size is not an issue, setting quality to 100 is  
highly recommended.  
Digital Signature  
Adds a digital signature to the exported .JPG image for use with the Digital Signature Verifier to  
verify integrity of exported images and prevent tampering.  
View Recorded Video  
1. Double click an event listing to open the Search Alarm Window.  
2. Use the play controls to locate the desired video.  
3. Select the Continue Playing Box to watch all recorded events. When not selected, playback stops at the end of the alarm event.  
4. Select the Same Camera Box to watch all events recorded by a single camera.  
5. Click the Apply Button after making any changes.  
Export Video  
1. Double click an event listing to open the Search Alarm Window.  
2. Use the play controls to locate the desired video.  
3. Click the Rewind Button to return to the beginning or desired spot in the video.  
4. Click the Stop Button.  
5. Select the Export Type – JPG or AVI.  
Save JPG:  
a. Select the Digital Signature Box to embed a digital signature in a JPG file.  
b. Click the Export Button.  
Save AVI  
a. Reduce Export Quality only if necessary to reduce the size of the file.  
b. Click the Export Button.  
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REMOTE SOFTWARE OVERVIEW  
The DVR unit was specifically designed to be fully operated and maintained remotely. It connects using the standard TCP/IP protocol  
thorough connection types such as DSL, Cable Mode, T1, ISDN, 56K Modem, LAN, and more. The Surveillix Remote software allows  
you to view live video, search through archived video, export images and video clips and have virtually full Setup control.  
Highlights:  
Search archived video  
View live video  
Export images and video clips  
Control relay outputs  
Setup administration  
Basics:  
The DVR can have up to 5 simultaneous remote connections. Each user can perform functions on the DVR unit and will not affect the  
other users. The only exceptions to this are accessing Setup and controlling a PTZ camera. Only one user is allowed to access setup  
or control a PTZ camera at any given time. The pictures per second passed to the Remote Client vary greatly depending on the  
connection type and speed.  
In order to log in to the DVR server, a user account must be made for the user. This ensures that only authorized personnel are  
allowed to log in. In addition, each user can be assigned different privileges that allow them or deny them access to different  
functions. For example, a user can be denied Searching and Setup privileges and only granted access to view cameras 4, 8 and 16.  
It is highly recommended that users not be granted Setup privileges since this can pose a security risk.  
Only properly authorized Administrators should have access to Setup.  
The Remote software operates virtually the same way as the DVR itself. The appearance of it matches the DVR almost identically;  
however, there are a few minor differences. Some search features are not available (such as the Index and Object Searches) as well  
as some Setup options.  
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Remote Client Minimum Requirements  
Intel® Pentium® IV 1.4 Ghz or equivalent  
512MB System Memory  
DirectX 9 or higher  
32 MB Video Card  
Internet or LAN Connection (56K, DSL, Cable Modem, T1, ISDN, etc.)  
TCP/IP installed  
Microsoft® Windows® 2000 or XP Operating System  
1024 x 768 display resolution  
16 Bit color depth or better  
Remote Client Recommended Requirements  
Intel® Pentium® IV 2.4+ or equivalent  
512MB System Memory  
DirectX 9 or higher  
Compatible video card (ATI Preferable)  
Internet or LAN Connection (DSL, Cable Modem, T1, ISDN, etc.)  
TCP/IP installed  
Microsoft® Windows® 2000 or XP Operating System  
1024 x 768 display resolution  
32 Bit color depth or better  
Remote Software Setup  
Installing Remote Software  
1. On the client computer, insert the Surveillix Software CD into the CD-ROM. The CD should play automatically.  
2. When prompted, select the Install Remote Software option. Follow the installation instructions carefully.  
3. When the software finishes installing, close any open installation windows.  
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Create a New Remote Connection  
DVR Site List  
Import/Export saved configurations  
Selected Site Information  
1. Select Start > Programs > Surveillix > Remote > Surveillix Remote Center. The Surveillix Remote Software opens and the Local  
Connection Window opens.  
2. Click New to open the Site Info window.  
3. Select the Site Type and enter a Site Name. The Site Name will be the name displayed inside the connection box to help  
identify the unit.  
4. Enter the IP Address of the DVR server. By default the DVR unit is set to connect using DHCP.  
5. Enter the Center Port. This setting is specified on the server.  
6. Click OK.  
7. Click on the newly created connection and enter the login username and password. (case sensitive)  
8. Click Connect.  
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Configuring the DVR  
In order to access the DVR unit remotely, the DVR Server must be setup to allow remote connections.  
Time Out Value  
Specifies a value (in seconds) to wait for a signal  
from the Surveillix Remote Client. If a signal is not  
received by that time, the connection is dropped.  
Center Port  
Image Port  
Search Port  
Used to transfer the connection data.  
Used to transfer the image data.  
Used to transfer the search data.  
Configuring the Server for Remote Connection  
1. Enter Setup on the DVR unit.  
2. Click the Network Setup Button to open the Network Menu.  
3. Uncheck the Disable Remote Control option. You should now be allowed to adjust port settings if necessary.  
NOTE: If you are using a Firewall, it may be necessary to adjust the port settings on both the DVR and the Firewall. Contact the  
Network Administrator for more information.  
4. Click OK.  
5. Make sure a User account is created. Without a user account, the Administrator account must be used.  
6. The DVR server is now ready to receive incoming connections.  
Access Remote Connection  
1. Open the Remote Software.  
2. Click on the icon of the server as defined previously.  
3. Enter the user name and password of an authorized remote user as defined in Network > Client Setup > User Account on the E-  
Series system.  
NOTE: User Name and Password are both case sensitive.  
4. Click the Connect Button.  
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DIGITAL VERIFIER OVERVIEW  
.JPG images and .AVI video files that are exported from the Digital Video Recorder are automatically embedded with a digital  
signature. Digital Signatures are a way to verify the authenticity of the images to ensure that they have not been tampered with or  
edited in any way. Included on the Software Installation DVD supplied with the DVR unit is the Digital Signature Verification program.  
This program can be installed on any computer and loads an image in question.  
Installing the Digital Verifier  
1. Insert the Software Installation CD into the CD-ROM. (Do not install on the DVR unit.)  
2. Select the Digital Verifier option to begin installation. When the Welcome screen appears, click Next.  
3. When the Setup Complete window appears click Finish. Installation is complete.  
Using the Digital Verifier  
1. Open the Digital Verification program by selecting Start > Programs > Surveillix > Digital Verifier > Digital Signature Verifier.  
2. Click the Browse Button to load the .JPG image.  
3. Enter the Site Code of the DVR unit that the image was  
originally extracted from. (The Site Code is specified in the  
Site Information Setup Menu)  
4. Click the Verify Button to continue or Close to close the  
window without verifying.  
If the image has not been tampered with, a blue square will If the image has been tampered with, a red square will appear  
appear around the image with the message “Original image file.”  
around the image with the message “Entire image changed or  
wrong SITE CODE.”  
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BACKUP VIEWER OVERVIEW  
The Backup Viewer allows you to play back the exported video in its proprietary format. Video saved in this format is extremely  
difficult to tamper with and therefore is the ideal solution when law enforcement and the legal department are involved.  
This video cannot be read by any other viewer.  
The Backup Viewer operates essentially like the Search portion of the DVR software.  
For detailed explanations of these functions, refer to the chapter on Search Options in this manual.  
Installing Backup Viewer  
1. Insert the Software Installation DVD into the DVD-ROM.  
(Do not install on the DVR unit.)  
2. Select the Backup Viewer option to begin installation.  
When the Welcome screen opens, click Next.  
3. Read the License Agreement and select the appropriate radio button to accept the terms of the license agreement.  
Click Next.  
4. Select Yes to install the POS component or Select No for a basic install.  
Click Next.  
NOTE: The POS component is only necessary when connecting to a server running the POS Upgrade.  
5. When the Choose Destination Location Window opens click Next.  
This will install Backup Viewer in the default destination folder.  
6. Select the shortcuts to install, or uncheck all boxes for no shortcuts.  
Click Next.  
7. When the InstallShield Wizard Complete window appears click Finish.  
Setup is now complete.  
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Loading Video from DVD or Hard Drive  
1. Open the Backup Viewer program: Start > Programs >  
Surveillix > Backup Viewer > Backup Viewer.  
2. Click the Open Button. The Total Backup Search  
Window will open.  
3. For DVD-ROM data, select the appropriate DVD-ROM  
drive letter from the Backup Media Box.  
For hard drive data, select either an attached hard drive  
from the Backup Media Box or select the Open Folder  
Icon to browse to a specific directory.  
Once selected, available video data will be displayed in  
the Choose Start Hour Box.  
4. Click on the desired time to select it.  
5. Click OK.  
The video will now load into the Backup Viewer.  
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SCS OVERVIEW  
SCS software is Network DVR Management Software; a powerful utility that allows 100 or more DVR units to be controlled using one  
computer. This software allows you to view live video, search saved video, edit and configure setup on each DVR, and import maps  
of buildings and other locations.  
The SCS software was specifically designed as an enterprise software solution.  
Highlights:  
View Live Video from most computers  
Username and Password protected  
Easy to use graphical interface  
Basics:  
In order to log in to the DVR server, a user account must be made for each user. This ensures that only authorized personnel are  
allowed to log in. In addition, each user can be assigned different privileges that allow them or deny them access to different  
functions.  
Configuring the Server for Remote Connection  
1. Enter Setup on the DVR unit.  
2. Click the Network Setup Button.  
3. Uncheck the Disable Remote Control option. You should now be allowed to adjust port settings if necessary.  
NOTE: If you are using a Firewall, it may be necessary to adjust the port settings on both the DVR and the Firewall. Contact the  
Network Administrator for more information.  
4. Click OK.  
5. Make sure a User account is created. Without a user account, the Administrator account must be used.  
6. The DVR server is now ready to receive incoming connections.  
Connecting to an DVR  
1. Refer to the Setup section of the SCS Manual for information on using the SCS Software. The SCS Manual can be found on the  
Software CD.  
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APPENDIX: SPECIFICATIONS  
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XVR SPECIFICATIONS  
4
16  
CPU  
Intel® Celeron 3.2+ GHz CPU  
Storage (Hard Drive)  
Storage MAX  
Operating System  
250 GB Standard / Virtually Unlimited Storage Potential  
Up to 2 HDD with DVD±RW  
Microsoft® Windows® XP Embedded  
Max 120 FPS  
NTSC  
Viewing Rate  
PAL  
Max 120 FPS  
NTSC  
60 PPS – Max 60 PPS / 120 PPS – Max 120 PPS  
60 PPS – Max 50 PPS / 120 PPS – Max 100 PPS  
Recording Rate  
PAL  
Digital Control Output  
Sensor Input  
4
4
4
16  
NTSC  
PAL  
640x480 / 640x240 / 320x240  
640x576 / 640x288 / 320x288  
720x480 / 720x240 / 360x240  
720x576 / 720x288 / 360x288  
MJPEG  
Resolution  
(x60, x120 - 16CH)  
NTSC  
PAL  
Resolution  
(x120 - 4CH)  
Image Compression  
360x240 – 3~5k  
Average File Size  
720x240 – 4~8k  
720x480 – 7~12k  
Video Inputs  
4CH (BNC)  
0
16CH (BNC)  
Looping Outputs  
Composite Outputs  
Video Outputs  
16CH (BNC) – Each can be terminated (75Ω)  
RCA  
SVGA  
Max PPS Per Channel  
Motion Detection  
Remote Operation  
Remote Software  
PAN / TILT / ZOOM  
Recording Mode  
Backup  
30 Pictures Per Second (PPS) – NTSC / 25 Pictures Per Second (PPS) - PAL  
Up to 5 Regions Per Channel / Adjustable Sensitivity  
Full Remote Control Through PSTN, ISDN, ADSL, LAN, and TCP/IP  
Compatible with Microsoft Windows 2000,XP  
Built In RS-485 Interface  
Built In RS-422 Interface  
Continuous, Motion Detection, Sensor, Scheduled Recording  
USB, DVD±RW  
Digital Signature  
Emergency Agent  
Supports Digital Signature Verification  
Transmitted through TCP/IP – SCS  
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