Toshiba Laptop X800 User Manual

X800 Series  
User’s Guide  
If you need assistance:  
Technical support is available online at Toshiba’s Web site at  
support.toshiba.com. At this Web site, you will find answers for  
many commonly asked technical questions plus many  
downloadable software drivers, BIOS updates, and other  
downloads.  
For more information, see “If Something Goes Wrong” on  
page 130 in this guide.  
GMAD00331011  
12/12  
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3
Critical Applications  
The computer you have purchased is not designed for any “critical applications.”  
“Critical applications” means life support systems, medical applications,  
connections to implanted medical devices, commercial transportation, nuclear  
facilities or systems or any other applications where product failure could lead to  
injury to persons or loss of life or catastrophic property damage.  
ACCORDINGLY, TOSHIBA, ITS AFFILIATES AND SUPPLIERS  
DISCLAIM ANY AND ALL LIABILITY ARISING OUT OF THE USE  
OF THE COMPUTER PRODUCTS IN ANY CRITICAL  
APPLICATIONS. IF YOU USE THE COMPUTER PRODUCTS IN A  
CRITICAL APPLICATION, YOU, AND NOT TOSHIBA, ASSUME  
FULL RESPONSIBILITY FOR SUCH USE.  
FCC Notice “Declaration of Conformity Information”  
This equipment has been tested and found to comply with the limits for a Class B  
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to  
provide reasonable protection against harmful interference in a residential  
installation.  
This equipment generates, uses and can radiate radio frequency energy and, if not  
installed and used in accordance with the instructions, it may cause harmful  
interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment to an outlet on a circuit different from that to which  
the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
NOTE  
Only Peripherals complying with the FCC Class B limits may be attached to this  
equipment. Operation with noncompliant peripherals or peripherals not  
recommended by Toshiba is likely to result in interference to radio and TV reception.  
Shielded cables must be used between the external devices and the computer's  
ports. Changes or modifications made to this equipment not expressly approved by  
Toshiba or parties authorized by Toshiba could void the user's authority to operate  
the equipment.  
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This device complies with Part 15 of the FCC Rules. Operation is subject to the  
following two conditions:  
This device may not cause harmful interference.  
This device must accept any interference received, including interference  
that may cause undesired operation.  
Contact Toshiba’s Support Web site at support.toshiba.com.  
Industry Canada Requirement  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conformé à la norme NMB-003 du  
Canada.  
Wireless Interoperability  
The TOSHIBA Wireless LAN Mini PCI Card products are designed to be  
interoperable with any wireless LAN product that is based on Direct Sequence  
Spread Spectrum (DSSS) radio technology, and is compliant to:  
The IEEE 802.11 Standard on Wireless LANs (Revision A/B/G), as defined  
and approved by the Institute of Electrical and Electronics Engineers.  
The Wireless Fidelity (Wi-Fi®) certification as defined by the Wi-Fi Alliance.  
The “Wi-Fi CERTIFIED” logo is a certification mark of the Wi-Fi Alliance.  
Bluetooth® and Wireless LAN devices operate within the same radio  
frequency range and may interfere with one another. If you use Bluetooth and  
Wireless LAN devices simultaneously, you may occasionally experience a  
less than optimal network performance or even lose your network  
connection.  
If you should experience any such problem, immediately turn off your  
Bluetooth or Wireless LAN device.  
Please contact Toshiba computer product support on Web site  
http://www.toshiba-europe.com/computers/tnt/bluetooth.htm in Europe or  
support.toshiba.com in the United States for more information.  
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Radio Frequency Interference Requirements  
This device is restricted to indoor use due to its operation in the 5.15 GHz to  
5.25 GHz frequency range. FCC requires this product to be used indoors for  
frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful  
interference to co-channel Mobile Satellite systems.  
High power radars are allocated as primary users of the 5.25 GHz to 5.35  
GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause  
interference with and/or damage this device.  
NOTE  
The above caution applies to products that operate with an 802.11a radio  
device.  
Wireless LAN and Your Health  
Wireless LAN products, like other radio devices, emit radio frequency  
electromagnetic energy. The level of energy emitted by Wireless LAN devices  
however is far much less than the electromagnetic energy emitted by wireless  
devices like for example mobile phones.  
Because Wireless LAN products operate within the guidelines found in radio  
frequency safety standards and recommendations, TOSHIBA believes Wireless  
LAN is safe for use by consumers. These standards and recommendations reflect  
the consensus of the scientific community and result from deliberations of panels  
and committees of scientists who continually review and interpret the extensive  
research literature.  
In some situations or environments, the use of Wireless LAN may be restricted  
by the proprietor of the building or responsible representatives of the  
organization. These situations may for example include:  
Using the Wireless LAN equipment on board airplanes, or  
In any other environment where the risk of interference to other devices or  
services is perceived or identified as harmful.  
If you are uncertain of the policy that applies on the use of wireless devices in a  
specific organization or environment (e.g. airports), you are encouraged to ask for  
authorization to use the Wireless LAN device prior to turning on the equipment.  
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Exposure to Radio Frequency Radiation  
The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is  
far below the FCC radio frequency exposure limits. Nevertheless, the  
TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that  
the potential for human contact during normal operation is minimized. The  
antenna(s) used for this transmitter must not be co-located or operating in  
conjunction with any other antenna or transmitter.  
Canada – Industry Canada (IC)  
This device complies with RSS 210 of Industry Canada.  
The installer of this radio equipment must ensure that the antenna is located  
or pointed such that it does not emit RF field in excess of Health Canada  
limits for the general population; consult Safety Code 6, obtainable from  
Health Canada’s Web site www.hc-sc.gc.ca/rpb. The RF device shall not be  
co-located with any other transmitter that has not been tested with this  
device.  
Operation is subject to the following two conditions: (1) this device may not  
cause interference, and (2) this device must accept any interference, including  
interference that may cause undesired operation of this device.  
L’ utilisation de ce dispositif est soumis aux deux conditions suivantes: (1) il ne  
doit pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à  
accepter tout brouillage radioélectrique reçu, même s’il est susceptible de  
compromettre son fonctionnement.  
The term “IC” before the equipment certification number only signifies that the  
Industry Canada technical specifications were met.  
To prevent radio interference to the licensed service, this device is intended to be  
operated indoors and away from windows to provide maximum shielding.  
Equipment (or its transmit antenna) that is installed outdoors is subject to  
licensing.  
Pour empecher que cet appareil cause du brouillage au service faisant l’objet  
d’une licence, il doit etre utilize a l’interieur et devrait etre place loin des fenetres  
afin de Fournier un ecram de blindage maximal. Si le matriel (ou son antenne  
d’emission) est installe a l’exterieur, il doit faire l’objet d’une licence.  
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7
This device is restricted to indoor use due to its operation in the 5.15 GHz to  
5.25 GHz frequency range. Industry Canada requires this product to be used  
indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for  
harmful interference to co-channel Mobile Satellite systems.  
High power radars are allocated as primary users of the 5.25 GHz to 5.35  
GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause  
interference with and/or damage this device.  
NOTE  
The above caution applies to products that operate with an 802.11a radio device.  
EU Declaration of Conformity  
TOSHIBA declares that this product conforms to the following Standards:  
Supplementary *The product complies with the  
Information:  
requirements of the Low Voltage  
Directive 73/23/EEC, the EMC Directive  
89/336/EEC and/or the R&TTE Directive  
1999/5/EC.  
This product is carrying the CE-Mark in accordance with the related European  
Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH,  
Hammfelddamm 8, 41460 Neuss, Germany.  
The European Union WEEE (Waste from Electrical and  
Electronic Equipment) Directive Information  
The European Union WEEE (Waste from Electrical and Electronic Equipment)  
Directive is intended to protect the quality of the environment and human health  
through the responsible use of natural resources and the adoption of waste  
management strategies that focus on recycling and reuse. This Directive requires  
producers of electrical and electronic products put on the market in European  
Union (EU) member countries after August 2005 to mark such products with a  
crossed-out wheeled bin with a black bar symbol. If the product’s battery or  
accumulator contains more than the specified values of lead (Pb), mercury (Hg),  
and/or cadmium (Cd) defined in the Battery Directive (2006/66/EC), then the  
chemical symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear  
below the crossed out wheeled bin symbol on the battery.  
Pb, Hg, Cd  
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In the European Union, these symbols indicate that when the last end user wishes  
to discard this product, it must be sent to appropriate facilities for recovery and  
recycling. This Directive applies to EU member countries only and does not  
apply to end users in other countries such as the United States.  
Although the initial emphasis is in Europe, Toshiba is already working with  
design engineers, suppliers, and other partners to determine appropriate  
worldwide product life cycle planning and end-of-life strategies for our products.  
Please contact your local government for applicable laws and regulations  
governing the disposal of this product. For information on how to trade-in or  
recycle your product, visit www.reuse.toshiba.com.  
Taiwan  
Article 14  
Unless approved, for any model accredited low power radio frequency  
electric machinery, any company, trader or user shall not change the  
frequency, increase the power or change the features and functions of the  
original design.  
Article 17  
Any use of low power radio frequency electric machinery shall not affect  
aviation safety and interfere with legal communications. In the event  
interference is caused, the use of such electric machinery shall be  
immediately discontinued. Operation of such products can be resumed  
only when they are modified and can no longer cause interference.  
The legal communications mentioned in the above item refer to radio  
communications operated in accordance with telecommunication laws and  
regulations.  
Low power radio frequency electric machinery shall resist against interference  
from legal communications or from industrial, scientific and medical radio  
emission electric machinery.  
Using this Equipment in Japan  
In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second  
generation low-power data communication systems such as this equipment  
overlaps that of mobile object identification systems (premises radio station and  
specified low-power radio station).  
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1. Sticker  
Please put the following sticker on devices incorporating this product.  
The frequency bandwidth of this equipment may operate within the  
same range as industrial devices, scientific devices, medical  
devices, microwave ovens, licensed radio stations and non-licensed  
specified low-power radio stations for mobile object identification  
systems (RFID) used in factory product lines (Other Radio Stations).  
1. Before using this equipment, ensure that it does not interfere with  
any of the equipment listed above.  
2. If this equipment causes RF interference to other radio stations,  
promptly change the frequency being used, change the location  
of use, or turn off the source of emissions.  
3. Contact TOSHIBA Direct PC if you have problems with interference  
caused by this product to Other Radio Stations.  
2. Indication  
The indication shown below appears on this equipment.  
(3)  
(1) (2)  
2.4DSOF4  
(4)  
1
2
2.4: This equipment uses a frequency of 2.4 GHz.  
DS: This equipment uses DS-SS modulation.  
OF: This equipment uses OFDM modulation.  
The interference range of this equipment is less than 40m.  
This equipment uses a frequency bandwidth from  
2,400 MHz to 2,483.5 MHz.  
3
4
It is possible to avoid the band of mobile object identification systems.  
The indication shown below appears on this equipment.  
(3)  
(1) (2)  
2.4FH1  
(4)  
1
2
3
4
2.4: This equipment uses a frequency of 2.4 GHz.  
FH: This equipment uses FH-SS modulation.  
The interference range of this equipment is less than 10m.  
This equipment uses a frequency bandwidth from 2,400 MHz to  
2,483.5 MHz.  
3. TOSHIBA Direct PC  
Monday – Friday: 10:00 – 17:00  
Toll Free Tel: 0120-15-1048  
Direct Dial: 03-3457-4850  
Fax: 03-3457-4868  
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10  
VCCI Class B Information  
Device Authorization  
This device obtains the Technical Regulation Conformity Certification and  
the Technical Conditions Compliance Approval, and it belongs to the  
device class of radio equipment of low-power data communication system  
radio station stipulated in the Radio Law and the Telecommunications  
Business Law of Japan.  
Europe - Restrictions for use of 2.4 GHz Frequencies in  
European Community Countries  
België/  
Belgique:  
For private usage outside buildings across public grounds over less than  
300m no special registration with IBPT/BIPT is required. Registration to  
IBPT/BIPT is required for private usage outside buildings across public  
grounds over more than 300m. For registration and license please  
contact IBPT/BIPT.  
Voor privé-gebruik buiten gebouw over publieke groud over afstand  
kleiner dan 300m geen registratie bij BIPT/IBPT nodig; voor gebruik  
over afstand groter dan 300m is wel registratie bij BIPT/IBPT nodig.  
Voor registratie of licentie kunt u contact opnemen met BIPT.  
Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment, au-  
dessus d’un espace public, aucun enregistrement n’est nécessaire pour  
une distance de moins de 300m. Pour une distance supérieure à 300m un  
enregistrement auprès de l’IBPT est requise. Pour les enregistrements et  
licences, veuillez contacter l’IBPT.  
Deutschland:  
France:  
License required for outdoor installations. Check with reseller for  
procedure to follow.  
Anmeldung im Outdoor-Bereich notwendig, aber nicht  
genehmigungspflichtig. Bitte mit Händler die Vorgehensweise  
abstimmen.  
Restricted frequency band: only channels 1 to 7 (2400 MHz and 2454  
MHz respectively) may be used outdoors in France. Please contact  
A.R.T. (http://www.art-telecom.fr) for applicable procedures to follow.  
Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz  
respectivement) doivent être utilisés endroits extérieur en France. Vous  
pouvez contacter l’Autorité de Régulation des Télécommunications  
(http://www.art-telecom.fr) pour la procédure à suivre.  
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Italia:  
License required for indoor use. Use with outdoor installations not  
allowed.  
È necessaria la concessione ministeriale anche per l’uso interno.  
Verificare con i rivenditori la procedura da seguire.  
Nederland:  
License required for outdoor installations. Check with reseller for  
procedure to follow.  
Licentie verplicht voor gebruik met buitenantennes. Neem contact op  
met verkoper voor juiste procedure.  
Europe - Restrictions for Use of 5 GHz Frequencies in  
European Community Countries  
European Community  
Countries  
5150-5250 MHz 5250-5350 MHz  
Channels: 36, 40, 44, Channels: 52, 56, 60, Channels: 100, 104, 108, 112,  
5470-5725 MHz  
48  
64  
116, 120, 124, 128, 132, 136, 140  
Indoor Only  
Indoor Only  
Indoor/Outdoor  
Austria  
O
O
x
x
x
Belgium, France,  
O
Switzerland/Liechtenstein  
Denmark, Finland,  
Germany, Greece,  
Ireland, Italy,  
O
O
O
Luxembourg,  
Netherlands, Norway,  
Portugal, Sweden, UK  
Iceland, Spain  
O
O
O
O: allowed x: forbidden  
To remain in conformance with European spectrum usage laws for Wireless  
LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply.  
The user should use the wireless LAN utility to check the current channel of  
operation. If operation is occurring outside of the allowable frequencies as  
listed above, the user must cease operating the Wireless LAN at that  
location and consult the local technical support staff responsible for the  
wireless network.  
The 5 GHz Turbo mode feature is not allowed for operation in any  
European Community country.  
This device must not be operated in ad-hoc mode using channels in the  
5 GHz bands in the European Community. Ad-hoc mode provides a direct  
communication between two client devices without a Wireless LAN Access  
Point.  
This device must be used with Access Points that have employed and  
activated a radar detection feature required for European Community  
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12  
operation in the 5 GHz bands. This device will operate under the control of  
the Access Point in order to avoid operating on a channel occupied by any  
radar system in the area. The presence of nearby radar operation may result  
in temporary interruption of operation of this device. The Access Point’s  
radar detection feature will automatically restart operation on a channel free  
of radar. You may consult with the local technical support staff responsible  
for the wireless network to ensure the Access Point device(s) are properly  
configured for European Community operation.  
Bluetooth® Wireless Technology Interoperability  
Bluetooth® Cards from TOSHIBA are designed to be interoperable with any  
product with Bluetooth wireless technology that is based on Frequency Hopping  
Spread Spectrum (FHSS) radio technology, and is compliant to:  
Bluetooth Specification as defined and approved by The Bluetooth Special  
Interest Group.  
Logo certification with Bluetooth wireless technology as defined by The  
Bluetooth Special Interest Group.  
Always use Bluetooth cards from TOSHIBA in order to enable  
wireless networks over two or more (up to a total of seven)  
TOSHIBA portable computers using these cards. Please  
contact TOSHIBA computer product support on Web site http:/  
/www.toshiba-europe.com/computers/tnt/bluetooth.htm in  
Europe or support.toshiba.com in the United States for more  
information.  
When you use Bluetooth cards from TOSHIBA close to 2.4 GHz Wireless  
LAN devices, Bluetooth transmissions might slow down or cause errors. If  
you detect certain interference while you use Bluetooth cards from TOSHIBA,  
always change the frequency, move your computer to the area outside of the  
interference range of 2.4 GHz Wireless LAN devices (40 meters/43.74 yards  
or more) or stop transmitting from your computer. Please contact TOSHIBA  
computer product support on Web site http://www.toshiba-europe.com/  
computers/tnt/bluetooth.htm in Europe or support.toshiba.com in the United  
States for more information.  
Bluetooth and Wireless LAN devices operate within the same radio frequency  
range and may interfere with one another. If you use Bluetooth and Wireless  
LAN devices simultaneously, you may occasionally experience a less than  
optimal network performance or even lose your network connection. If you  
should experience any such problem, immediately turn off either one of your  
Bluetooth or Wireless LAN. Please contact Toshiba computer product  
support on Web site http://www.toshiba-europe.com/computers/tnt/  
bluetooth.htm in Europe or support.toshiba.com in the United States for  
more information.  
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13  
Bluetooth® Wireless Technology and Your Health  
The products with Bluetooth® wireless technology, like other radio devices, emit  
radio frequency electromagnetic energy. The level of energy emitted by devices  
with Bluetooth wireless technology however is much less than the  
electromagnetic energy emitted by wireless devices such as mobile phones.  
Because products with Bluetooth wireless technology operate within the  
guidelines found in radio frequency safety standards and recommendations,  
TOSHIBA believes Bluetooth wireless technology is safe for use by consumers.  
These standards and recommendations reflect the consensus of the scientific  
community and result from deliberations of panels and committees of scientists  
who continually review and interpret the extensive research literature.  
In some situations or environments, the use of Bluetooth wireless technology  
may be restricted by the proprietor of the building or responsible representatives  
of the organization. These situations may for example include:  
Using the equipment with Bluetooth wireless technology on board  
airplanes, or  
In any other environment where the risk of interference to other devices or  
services is perceived or identified as harmful.  
If you are uncertain of the policy that applies on the use of wireless devices in a  
specific organization or environment (e.g. airports), you are encouraged to ask for  
authorization to use the device with Bluetooth wireless technology prior to  
turning on the equipment.  
Exposure to Radio Frequency Radiation  
The radiated output power of the Bluetooth Card from TOSHIBA is far below  
the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Card  
from TOSHIBA shall be used in such a manner that the potential for human  
contact during normal operation is minimized.  
Regulatory statements  
This product complies with any mandatory product specification in any country/  
region where the product is sold. In addition, the product complies with the  
following:  
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14  
Taiwan  
Article 14  
Unless approved, for any model accredited low power radio frequency  
electric machinery, any company, trader or user shall not change the  
frequency, increase the power or change the features and functions of the  
original design.  
Article 17  
Any use of low power radio frequency electric machinery shall not affect  
aviation safety and interfere with legal communications. In the event  
interference is caused, the use of such electric machinery shall be  
immediately discontinued. Operation of such products can be resumed  
only when they are modified and can no longer cause interference.  
The legal communications mentioned in the above item refer to radio  
communications operated in accordance with telecommunication laws and  
regulations.  
Low power radio frequency electric machinery shall resist against interference  
from legal communications or from industrial, scientific and medical radio  
emission electric machinery.  
Optical Disc Drive Safety Instructions  
This appliance contains a laser system and is classified as a CLASS 1  
LASER PRODUCT. To use this model properly, read the User’s Guide  
carefully and keep it for your future reference.  
Never attempt to disassemble, adjust or repair an optical disc drive. You  
could damage the drive. You would also be exposed to laser light or other  
safety hazards, resulting in serious injury. Always contact an authorized  
Toshiba service provider, if any repair or adjustment is required.  
Location of the Required Label  
(Sample shown below. Location of the label and manufacturing information may  
vary.)  
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15  
Copyright  
This guide is copyrighted by Toshiba America Information Systems, Inc. with all  
rights reserved. Under the copyright laws, this guide cannot be reproduced in any  
form without the prior written permission of Toshiba. No patent liability is  
assumed, however, with respect to the use of the information contained herein.  
©2012 by Toshiba America Information Systems, Inc. All rights reserved.  
Export Administration Regulation  
This document contains technical data that may be controlled under the U.S.  
Export Administration Regulations, and may be subject to the approval of the  
U.S. Department of Commerce prior to export. Any export, directly or indirectly,  
in contravention of the U.S. Export Administration Regulations is prohibited.  
Notice  
The information contained in this manual, including but not limited to any  
product specifications, is subject to change without notice.  
TOSHIBA CORPORATION AND TOSHIBA AMERICA  
INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO  
WARRANTY WITH REGARD TO THIS MANUAL OR ANY  
OTHER INFORMATION CONTAINED HEREIN AND HEREBY  
EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF  
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR  
PURPOSE WITH REGARD TO ANY OF THE FOREGOING.  
TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES  
INCURRED DIRECTLY OR INDIRECTLY FROM ANY  
TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS  
CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN  
THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL  
TOSHIBA BE LIABLE FOR ANY INCIDENTAL,  
CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES,  
WHETHER BASED ON TORT, CONTRACT OR OTHERWISE,  
ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL  
OR ANY OTHER INFORMATION CONTAINED HEREIN OR THE  
USE THEREOF.  
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16  
Trademarks  
Qosmio and eco Utility are either registered trademarks or trademarks of Toshiba  
America Information Systems, Inc. and/or Toshiba Corporation.  
Adobe and Photoshop are either registered trademarks or trademarks of Adobe  
Systems Incorporated in the United States and/or other countries.  
Blu-ray and Blu-ray Disc are trademarks of the BD Association.  
Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any  
use of such marks by Toshiba is under license. Other trademarks and trade names  
are those of their respective owners.  
HDMI, the HDMI Logo and High-Definition Multimedia Interface are  
trademarks or registered trademarks of HDMI Licensing, LLC.  
Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or registered  
trademarks of Intel Corporation or its subsidiaries in the United States and other  
countries.  
Microsoft, Outlook, Windows, and Windows Media are either registered  
trademarks or trademarks of Microsoft Corporation in the United States and/or  
other countries.  
MultiMediaCard and MMC are registered trademarks of MultiMediaCard  
Association.  
Secure Digital and SD are trademarks of SD Card Association.  
Wi-Fi is a registered trademark of the Wi-Fi Alliance.  
All other brand and product names are trademarks or registered trademarks of  
their respective companies.  
Licenses  
This Product is licensed under the AVC, the VC-1 and the MPEG-4 Part 2 Visual  
patent portfolio licenses for the personal and non-commercial use of a consumer  
to (i) encode video in compliance with the above standards (“Video Standards”)  
and/or (ii) decode AVC, VC-1 and MPEG-4 Part 2 Visual that was encoded by a  
consumer engaged in personal and non-commercial activity or was obtained  
from a video provider licensed to provide such video. None of the licenses extend  
to any other product regardless of whether such product is included with this  
product in a single article. No license is granted or shall be implied for any other  
use. Additional information may be obtained from MPEG LA, LLC.  
See www.mpegla.com.  
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17  
Computer Recycling Information  
As part of a commitment to people and the future, Toshiba promotes the efficient  
use of resources by working to achieve our zero-waste-to-landfill goal at all our  
production sites. In addition to our existing waste reduction and recycling  
policies, Toshiba is strongly committed to reducing electronic waste. In order to  
ensure efficient use of resources and appropriate treatment of hazardous  
substances, in accordance with recycling regulations in each state, country, and  
territory, Toshiba wants to make it easy for customers to recycle products at the  
end of the life cycle. To learn more about Toshiba's sustainability commitment,  
Reuse, Donation, Recycling  
Functional computers can be donated to a local charity or resold easily through a  
Toshiba-branded program.  
Non working Toshiba computers can be mailed-back for free recycling.  
For additional details, please visit us.toshiba.com/recycle.  
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Using the touch pad................................................63  
Connecting an external device ..........................66  
Connecting an HDMI™-compatible  
television or display device .........................67  
Connecting an external monitor or projector ....67  
Directing the display output when you  
turn on the computer..................................68  
Adjusting the quality of the external display......69  
Customizing your computer’s settings....................69  
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Contents  
20  
Special Windows® keys ...................................74  
Media control buttons.......................................80  
Battery Notice ...................................................85  
Power management..........................................86  
Charging the main battery.................................86  
Charging the RTC battery..................................87  
Monitoring battery power .......................................88  
Determining remaining battery power...............89  
What to do when the battery runs low ..............90  
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Removing the battery from the computer .........94  
Windows® Store ...................................................104  
Exploring audio features .......................................105  
Chapter 5: Utilities.................................................................... 110  
Desktop Assist......................................................111  
Media & Entertainment ...................................112  
Tools & Utilities ..............................................113  
Support & Recovery .......................................114  
eco Utility® ...........................................................115  
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Contents  
22  
HDD Protection Utility...........................................124  
Windows® operating system is not working .........133  
Windows® operating system can help you......137  
Keyboard problems...............................................141  
Display problems..................................................141  
Disk or storage drive problems.............................143  
Error-checking ................................................143  
Optical disc drive problems...................................145  
Sound system problems.......................................148  
Printer problems...................................................148  
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Develop good computing habits ...........................152  
the Windows® operating system...............153  
Output (Display switch) .................................162  
Volume Mute ..................................................164  
Keyboard Function keys .................................164  
Zoom (Display resolution) ..............................164  
Appendix B: Power Cord/Cable Connectors.......................... 165  
Glossary.................................................................................... 166  
Index.......................................................................................... 180  
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Introduction  
Welcome to the world of powerful, portable, multimedia  
computing. With your Toshiba computer, your work and  
entertainment can accompany you wherever you go.  
Your computer is ENERGY STAR® qualified.  
Toshiba is a partner in the Environmental Protection Agency’s  
(EPA) ENERGY STAR® Program and has designed this computer  
to meet the latest ENERGY STAR® guidelines for energy  
efficiency. Your computer ships with the power management  
options preset to a configuration that will provide the most stable  
operating environment and optimum system performance for both  
AC power and battery modes.  
To conserve energy, your computer is set to dim the display after 10  
minutes of inactivity, and enter the low-power Sleep mode which  
shuts down the system after 15 minutes of inactivity in AC power  
mode. We recommend that you leave this and other energy saving  
features active, so that your computer will operate at its maximum  
energy efficiency. You can wake the computer from Sleep mode by  
pressing the power button. See the “Mobile Computing” section of  
the Toshiba User’s Guide for more information on using power  
management settings to conserve computer energy.  
24  
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Introduction  
25  
When considering additions to your home office, purchase products  
that have earned the ENERGY STAR® for all your equipment  
needs, which can save you money, save energy, and help protect the  
climate.  
information regarding the ENERGY STAR® Program.  
NOTE  
This computer is compatible with European Union Directive  
2002/95/EC, Restriction of the use of certain Hazardous Substances  
in electrical and electronic equipment (RoHS), which restricts use of  
lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE.  
Toshiba requires its computer component suppliers to meet RoHS  
requirements and verifies its suppliers’ commitment to meeting  
RoHS requirements by conducting component sampling inspections  
during the product design approval process.  
Certain Microsoft® software product(s) included with this computer  
may use technological measures for copy protection. IN SUCH  
EVENT, YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO  
NOT FULLY COMPLY WITH THE PRODUCT ACTIVATION  
PROCEDURES. Product activation procedures and Microsoft’s  
privacy policy will be detailed during initial launch of the product, or  
upon certain reinstallations of the software product(s) or  
reconfigurations of the computer, and may be completed by Internet  
or telephone (toll charges may apply).  
NOTE  
Some software may differ from its retail version (if available), and  
may not include user manuals or all program functionality.  
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Introduction  
This guide  
26  
NOTE  
The product specifications and configuration information are  
designed for a product Series. Your particular model may not have  
all the features and specifications listed or illustrated. For more  
detailed information about the features and specifications on your  
particular model, please visit Toshiba’s Web site at  
While Toshiba has made every effort at the time of publication to  
ensure the accuracy of the information provided herein, product  
specifications, configurations, prices, system/component/options  
availability are all subject to change without notice. For the most  
up-to-date product information about your computer, or to stay  
current with the various computer software or hardware options, visit  
Toshiba’s Web site at support.toshiba.com.  
This guide  
This guide introduces the computer's features as well as some basic  
procedures needed to perform tasks in Windows 8. You can:  
Read the entire guide from beginning to end.  
Skim through and stop when a topic interests you.  
Use the table of contents and the index to find specific  
information.  
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Introduction  
Safety icons  
27  
Safety icons  
This manual contains safety instructions that must be observed to  
avoid potential hazards that could result in personal injuries,  
damage to your equipment, or loss of data. These safety cautions  
have been classified according to the seriousness of the risk, and  
icons highlight these instructions as follows:  
Indicates an imminently hazardous situation which, if not avoided,  
will result in death or serious injury.  
Indicates a potentially hazardous situation which, if not avoided,  
could result in death or serious injury.  
Indicates a potentially hazardous situation which, if not avoided, may  
result in minor or moderate injury.  
Indicates a potentially hazardous situation which, if not avoided, may  
result in property damage.  
NOTE  
Provides important information.  
Other icons used  
Additional icons highlight other helpful or educational information:  
TECHNICAL NOTE: This icon indicates technical information about  
the computer.  
HINT: This icon indicates helpful hints and tips.  
DEFINITION: This icon indicates the definition of a term used in the  
text.  
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Introduction  
Other documentation  
28  
Your computer’s features and specifications  
Certain computer chassis are designed to accommodate all possible  
configurations for an entire product Series. Your select model may  
not have all the features and specifications corresponding to all of  
the icons or switches shown on the computer chassis, unless you  
have selected all those features.  
This information applies to all the features and icons described in  
this guide.  
Below are examples of some of the many possible icons used on  
your computer:  
(Sample Illustration) System icons  
Other documentation  
Your computer comes with the following documentation:  
An electronic version of the User’s Guide (this document)  
A Quick Start document  
It may also contain guides for other programs that may come  
with your system.  
For accessory information, visit Toshiba’s Web site at  
Service options  
complement its standard limited warranty. Toshiba’s standard  
limited warranty, extended warranty, and service upgrade terms and  
conditions are available at warranty.toshiba.com.  
To stay current on the most recent software and hardware options  
for your computer, and for other product information, be sure to  
regularly check the Toshiba Web site at support.toshiba.com.  
If you have a problem or need to contact Toshiba, see “If Something  
Goes Wrong” on page 130.  
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Chapter 1  
Getting Started  
This chapter provides tips for using your computer effectively,  
summarizes how to connect components, and explains what to do  
the first time you use your computer.  
Please read the safety instruction information on the Quick Start  
document (that shipped with your computer) carefully and make  
sure you fully understand the instructions before you attempt to use  
your computer in order to avoid potential hazards that could cause  
bodily injury, property damage, or damage the computer.  
Selecting a place to work  
Your computer is portable and designed to be used in a variety of  
circumstances and locations.  
Setting up a work environment  
Place the computer on a hard flat surface that is large enough for the  
computer and any other items you are using, such as a printer.  
Leave enough space around the computer and other equipment to  
provide adequate ventilation. Otherwise, they may overheat.  
To keep your computer in prime operating condition, protect your  
work area from:  
Dust, moisture, and direct sunlight.  
29  
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Getting Started  
Selecting a place to work  
30  
Equipment that generates a strong electromagnetic field, such  
as stereo speakers (other than speakers that are connected to  
the computer) or speakerphones.  
Rapid changes in temperature or humidity and sources of  
temperature change such as air conditioner vents or heaters.  
Extreme heat, cold, or humidity.  
Liquids and corrosive chemicals.  
Keeping yourself comfortable  
This section provides information for setting up your work  
environment and tips for working comfortably throughout the day.  
Computer user comfort recommendations  
Good Working Posture  
Adjust your chair height: your feet should be flat on the floor  
and the bottom of your thighs should be evenly supported by  
the seat. If your feet cannot reach the floor, use a foot rest.  
Avoid pressure points behind the knee or under the thigh.  
The space under your desk should be free of clutter so that your  
legs and feet are not restricted, and you can get close enough to  
your notebook and other items that you use frequently.  
Adjust the chair back rest: it should match the curve of your  
back and provide comfortable back support.  
Adjust the chair arm rests: they should be about the same  
height as the keyboard and comfortably support your arms,  
allowing your shoulders to relax.  
When using the keyboard, it should be centered in front of you.  
The keyboard and pointing device should be close to your  
elbow level. The keyboard should be flat so that your wrists are  
straight when typing. However, if the notebook is on a work  
surface that is above your elbow height you may need to slope  
the notebook to keep your wrists straight.  
Work with relaxed shoulders.  
When typing, keep your wrists straight and try not to rest your  
wrists on the notebook. Support your arms on your forearm  
area. The forearms can be supported by the chair arm supports  
or the desk surface.  
The notebook display should be tilted so that the image on the  
screen is clear.  
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Getting Started  
Selecting a place to work  
31  
Avoid glare: position the notebook so that light sources (lamps  
or windows) do not shine or reflect directly into your eyes.  
Place the notebook display away from bright light sources or  
reduce the light intensity from windows by using blinds. Glare  
on the notebook display may cause eye strain, eye fatigue or  
headaches.  
Certain notebook displays have a brightness approaching that  
of a TV device. We recommend that you adjust the brightness  
of your notebook display to a comfortable level to prevent  
possible eye strain.  
Keep your head level, facing forward and balanced over your  
torso.  
Adjust the font size of text on your screen to make viewing  
comfortable.  
Rest your eyes periodically by focusing on objects that are  
farther away.  
Using the notebook with an external keyboard, mouse or monitor  
(Sample Illustration) Correct posture  
When using a notebook for long hours, it may be more  
comfortable to dock the notebook and use an external  
keyboard, mouse and monitor.  
The keyboard and mouse (or trackball) should be close to your  
elbow level.  
The mouse should be next to the keyboard to avoid a reach. If  
you have to reach, the arm should be supported in the forearm  
area by the desk surface or the chair arm supports.  
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Getting Started  
Selecting a place to work  
32  
Alternative keyboards, such as the split curved keyboard, may  
improve shoulder and arm comfort.  
Select a mouse that is comfortable for you to use.  
Don’t rest your wrists on the edge of the keyboard or on the  
work surface when typing.  
The monitor should be about an arm length away while sitting  
back in the chair.  
The monitor should be centered in front of your body.  
The top of the monitor should be at or slightly below eye level.  
A monitor that is too high or too low can cause awkward head  
and neck postures and may lead to discomfort in the neck  
muscles.  
If you use bifocals you may need to lower the monitor.  
Alternatively, you might consider customized prescription  
computer glasses.  
Typing style  
Learn to touch type so that you don’t have to look down at the  
keyboard.  
Type with straight wrists.  
Type lightly.  
Learn the keyboard shortcuts for your applications. You will be  
more productive.  
®
Use the pointing device (e.g., touch pad, Accupoint , or tablet  
pen whichever is available with your notebook computer, or  
other optional pointing devices like mouse or trackball) with a  
comfortable hand posture. Avoid awkward hand postures or  
high gripping force.  
It is helpful to change the type of pointing device that you use  
on a regular basis to avoid working in just one hand posture.  
Taking breaks and varying tasks  
Change they way you work so that you are not stuck in the  
same posture for long periods of time. Some people find it  
comfortable to occasionally stand while using the notebook. To  
do this properly, the notebook needs to be on an elevated  
surface. Make sure you follow the Good Working Posture  
points mentioned above while working.  
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Getting Started  
Selecting a place to work  
33  
Take short, strategically spaced rest breaks to avoid eye strain  
and body fatigue. For example, stand up and walk around or  
stretch for a few minutes every hour.  
Taking regular breaks is especially important if you are  
working long hours on your computer or working on a  
deadline.  
If stress at work is affecting your health, try to identify the  
sources of the stress and evaluate ways to reduce the stress.  
Mobile computing tips  
When using the notebook at airports, on airplanes or trains, or  
at meetings, make sure that you take the time to consider the  
points just mentioned.  
When working on the road it may be difficult to set up the  
notebook in an optimal position. In these situations it is  
important that you take frequent breaks and change your  
posture frequently to relieve the excess loads on your body.  
Be creative, when in a hotel room, use a rolled up blanket or  
pillows to provide back support, or to provide arm support. To  
position the computer at a good height, remember to operate  
the computer on a hard flat stable surface. Using your  
computer on a carpet, blanket or other soft materials can block  
the air vents including those located at the base of the computer  
and possibly cause overheating of your computer.  
Transporting the notebook  
Although your notebook is light, carrying it for a long time may  
lead to shoulder and arm fatigue. If you carry your notebook with  
other items, consider using an ergonomically-designed computer case.  
Seeking additional help  
Follow the advice from your employer’s company health and safety  
staff. Contact them if you need assistance making adjustment to  
your workstation or adjusting the lighting.  
Again, if you experience persistent or recurrent pain, ache,  
numbness, burning, or stiffness you should promptly see a qualified  
health care provider. These sensations may be caused by serious  
medical conditions that can be treated.  
For more specific recommendations on the safety and comfort of  
your computer environment, customers in the United States may  
visit the United States Department of Labor, Occupational Safety &  
Health Administration Web site at:  
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Getting Started  
Selecting a place to work  
34  
Check list  
Is your chair comfortable - does it support your back and arms  
well?  
Are your feet flat on the ground?  
Is there adequate space under your desk for your legs?  
Are the keyboard and mouse at elbow level?  
Are your shoulders relaxed when using the keyboard?  
Are your shoulders relaxed when using a mouse or other  
optional pointing device?  
Are your hands and wrists aligned in a comfortable, straight  
posture?  
Are your arms supported in the forearm area (not at the wrist)?  
Do you hold the mouse or trackball with a loose, relaxed hand?  
Do you use a light touch when typing or using the mouse?  
Do you clean your mouse or trackball regularly?  
Is the top of your monitor close to eye level?  
Is the monitor about an arm length away?  
Have you eliminated the glare on the monitor?  
Is the monitor tilted so that it is easy to read?  
Do you change postures regularly?  
Do you take breaks, at least once an hour?  
Precautions  
Your computer is designed to provide optimum safety and ease of  
use, and to withstand the rigors of travel. You should observe  
certain precautions to further reduce the risk of personal injury or  
damage to the computer.  
Avoid prolonged physical contact with the underside or surface of  
the computer.  
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Getting Started  
Selecting a place to work  
35  
Never allow any liquids to spill into any part of your computer, and  
never expose the computer to rain, water, seawater or moisture.  
Exposure to liquid or moisture can cause electric shock or fire,  
resulting in damage or serious injury. If any of these eventualities  
should accidentally occur, immediately:  
1. Turn off the computer.  
2. Disconnect the AC adaptor from the power plug socket and  
computer.  
3. Remove the battery pack.  
Failure to follow these instructions could result in serious injury or  
permanent damage to the computer.  
Do not turn on the power again until you have taken the computer to  
an authorized service center.  
Avoid prolonged physical contact with the underside or surface  
of the computer.  
Computer base and palm rest can become hot! Avoid prolonged  
contact to prevent heat injury to skin.  
Today’s performance computers generate heat under normal  
operating conditions, as a function of system activity. Avoid  
extended contact between the computer base or palm rest and your  
skin. Under certain operating conditions such prolonged contact  
between the computer base or palm rest and your skin may result in  
skin irritation and/or heat injury.  
Consider using a hard computer insulating pad or similarly suitable  
hard insulating material when using a computer on your lap.  
Never place a heavy object on the computer and be careful not to  
drop a heavy object onto the computer. It could damage the  
computer or cause system failure.  
Never turn off the computer if a drive light indicates a drive is active.  
Turning off the computer while it is reading from or writing to  
a disk/disc or flash media may damage the disk/disc or flash  
media, the drive, or both.  
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Getting Started  
Selecting a place to work  
36  
Keep the computer and disks away from objects that generate  
strong magnetic fields, such as large stereo speakers.  
Information on some disks is stored magnetically. Placing a  
magnet too close to a disk can erase important files.  
Handle discs carefully. Avoid touching the surface of the disc. Grasp  
it by its center hole and edge. If you handle the disc incorrectly, you  
could damage the disc and possibly lose data.  
Scan all new files for viruses.  
This precaution is especially important for files you receive via  
email or download from the Internet. Occasionally, even new  
programs you buy from a supplier may contain a computer  
virus. You need a special program to check for viruses.  
Important information on your computer’s cooling fan  
Your computer may have a CPU cooling fan that cools the CPU by  
drawing outside air into the computer.  
Always make sure your computer and AC adaptor have adequate  
ventilation and are protected from overheating when the power is turned  
on or when an AC adaptor is connected to a power outlet (even if your  
computer is in Sleep mode). In this condition, observe the following:  
Never cover your computer or AC adaptor with any object.  
Never place your computer or AC adaptor near a heat source,  
such as an electric blanket or heater.  
Never cover or block the air vents including those located at the  
underside of the computer.  
Always operate your computer on a hard flat surface. Using your  
computer on a carpet or other soft material can block the vents  
located at the underside of the computer.  
Overheating your computer or AC adaptor could cause system  
failure, computer or AC adaptor damage or a fire, possibly resulting  
in serious injury.  
NOTE  
The cooling fan location will vary depending on the computer.  
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Getting Started  
Setting up your computer  
37  
Setting up your computer  
TECHNICAL NOTE: You must complete all setup steps up to and  
including “Setting up your software” on page 41 before adding  
external or internal components to your computer. These  
components include, but are not limited to, a mouse, keyboard,  
printer, and memory.  
Your computer contains a rechargeable battery that needs to be  
charged before you can use it.  
To use external power or to charge the battery you must attach the  
AC adaptor. See “Connecting to a power source” on page 37.  
NOTE  
Please handle your computer carefully to avoid scratching or  
damaging the surface.  
Connecting to a power source  
Your computer requires power to operate. Use the power cord/cable  
and AC adaptor to connect the computer to a live electrical outlet,  
or to charge the computer’s battery.  
Never pull on a power cord/cable to remove a plug from a socket.  
Always grasp the plug directly. Failure to follow this instruction may  
damage the cord/cable, and/or result in a fire or electric shock,  
possibly resulting in serious injury.  
Always confirm that the power plug (and extension cable plug if  
used) has been fully inserted into the socket, to ensure a secure  
electrical connection. Failure to do so may result in a fire or electric  
shock, possibly resulting in serious injury.  
Be careful if you use a multiple connector. An overload on one socket  
could cause a fire or electric shock, possibly resulting in serious  
injury.  
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Getting Started  
Connecting to a power source  
38  
Always use the TOSHIBA AC adaptor that was provided with your  
computer, or use AC adaptors specified by TOSHIBA to avoid any  
risk of fire or other damage to the computer. Use of an incompatible  
AC adaptor could cause fire or damage to the computer possibly  
resulting in serious injury. TOSHIBA assumes no liability for any  
damage caused by use of an incompatible adaptor.  
AC adaptor  
Power cord/cable  
AC adaptor cord  
(Sample Illustration) Power cord/cable and AC adaptor  
To connect AC power to the computer:  
1
Connect the power cord/cable to the AC adaptor.  
(Sample Illustration) Connecting the power cord/cable to the AC  
adaptor  
Handling the cord on this product will expose you to lead, a  
chemical known to the State of California to cause birth defects or  
other reproductive harm. Wash hands after handling.  
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Getting Started  
Connecting to a power source  
39  
_
+
2
Plug the AC adaptor cord into the AC power on the side of the  
computer.  
(Sample Illustration) Connecting the AC adaptor cord to the  
computer  
3
Connect the power cord/cable to a live electrical outlet.  
The AC power light on the indicator panel glows red.  
Never attempt to connect or disconnect a power plug with wet hands.  
Failure to follow this instruction could result in an electric shock,  
possibly resulting in serious injury.  
The computer’s battery light gives you an indication of the  
battery’s current charge:  
Glows amber while the battery is being charged  
(AC adaptor connected)  
Glows red when the battery is fully charged  
Flashes amber when the battery charge is low and it is time  
to recharge the battery or plug in the AC adaptor  
NOTE  
If the AC power light flashes amber during charging, either the  
battery is malfunctioning, or it is not receiving correct input from the  
AC power supply.  
Disconnect the AC power cord/cable and remove the battery pack.  
See “Changing the main battery” on page 93 for information on  
replacing the battery.  
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Getting Started  
Charging the main battery  
40  
Charging the main battery  
Before using the battery to power the computer, you must charge  
the battery.  
To charge the battery, leave the computer plugged into an AC power  
source with the computer turned off until the battery light glows  
red. After that, the battery will be completely charged and ready to  
power the computer.  
NOTE  
Battery life and charge time may vary depending on the applications,  
power management settings, and features used.  
Using the computer for the first time  
The computer is now ready for you to turn it on and begin using it,  
see “Exploring Your Computer’s Features” on page 100.  
NOTE  
When opening or closing the display panel, place one hand on the  
palm rest to hold the computer in place and use the other hand to  
slowly open or close the display panel.  
To avoid damaging the display panel, do not force it beyond the point  
where it moves easily and never lift the computer by the display  
panel.  
Do not press or push on the display panel and be careful to remove  
any pens or other objects from the keyboard area before closing the  
display panel.  
Small bright dots may appear on your screen display when you  
turn on your computer. Your display contains an extremely large  
number of thin-film transistors (TFT) and is manufactured using  
high-precision technology. Any small bright dots that may appear  
on your display are an intrinsic characteristic of the TFT  
manufacturing technology. Over a period of time, and depending on  
the usage of the computer, the brightness of the screen will  
deteriorate. This is also an intrinsic characteristic of the screen  
technology. When the computer is operated on battery power, the  
screen will dim and you may not be able to increase the brightness  
of the screen while on battery power.  
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Getting Started  
Registering your computer with Toshiba  
41  
Initial setup  
The Windows 8 Startup screen is the first screen displayed when  
you turn on your computer for the first time. Follow the on-screen  
instructions on each screen in order to properly install the operating  
system and begin using your computer.  
Setting up your software  
When you turn on the computer for the first time, do not turn off the  
power again until the operating system has loaded completely.  
NOTE  
The names of windows displayed, and the order in which windows  
appear, may vary according to your software setup choices.  
The first time you turn on your computer, the setup guides you  
through steps to set up your software. Follow the on-screen  
instructions.  
Registering your computer with Toshiba  
Product registration is strongly recommended, and allows Toshiba  
to send you periodic updates, announcements, and special offers  
applicable to your Product. Product registration can be completed  
by one of three methods:  
1
2
3
From the Toshiba Web site at register.toshiba.com: Type in the  
requested information and complete the registration process.  
From the Start screen: Type Registration while in the Start  
screen, locate and complete the registration process.  
From the Desktop: On the Desktop, move the pointer over the  
upper or lower right corner of the screen. When the Windows®  
Charms appear, click the Search ( ) Charm and, in the Search  
field, type Registration. In the list that appears, click  
Registration and complete the registration process.  
Failure to complete Product Registration will not diminish your  
rights under the Toshiba Standard Limited Warranty.  
NOTE  
To register online, an Internet connection is required.  
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Getting Started  
To Shut down your computer  
42  
To Shut down your computer  
1
From the Start or Desktop screen, move your pointer over the  
upper or lower right corner of the screen.  
2
When the Windows® Charms appear, click the Settings (  
Charm.  
)
Pressing the power button before shutting down the Windows®  
operating system could cause you to lose your work. Make sure the  
system indicator panel’s storage drive light and the drive in-use light  
are off. If you turn off the power while a disk/disc is being accessed,  
you may lose data or damage the disk/disc and/or drive.  
3
In the lower right of the screen click the Power ( ) icon.  
Shut down option  
Power  
(Sample Image) Shut down  
4
Highlight Shut down while holding the Shift key, and then  
click the Shut down option.  
The computer closes all open applications, shuts down the  
operating system, and then turns off.  
To Restart your computer  
1
From the Start or Desktop screen, move your pointer over the  
upper or lower right corner of the screen.  
2
When the Windows® Charms appear, click the Settings (  
Charm.  
)
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Getting Started  
To place your computer in Sleep mode  
43  
3
In the lower right of the screen click the Power ( ) icon.  
Restart option  
Power  
(Sample Image) Restart  
4
Highlight Restart, and then click the Restart option.  
The computer closes all open applications, and restarts the  
operating system.  
To place your computer in Sleep mode  
1
From the Start or Desktop screen, move your pointer over the  
upper or lower right corner of the screen.  
2
When the Windows® Charms appear, click the Settings (  
Charm.  
)
If you power down using the Sleep command and the battery  
discharges fully, your unsaved information will be lost. Be sure to  
save your work first.  
3
In the lower right of the screen click the Power ( ) icon.  
Sleep option  
Power  
(Sample Image) Sleep  
4
Highlight Sleep, and then click the Sleep option.  
Sleep mode saves the current state of the computer to memory  
so that, when you restart the computer, you can continue  
working from where you left off.  
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Getting Started  
Adding optional external devices  
44  
NOTE  
setting up your software. See “Setting up your software” on page 41.  
After starting your computer for the first time you may want to:  
Add more memory (see “Adding memory (optional)” on  
page 44)  
Connect external devices (see “Connecting an external device”  
on page 66)  
Connect an external monitor (see “Using external display  
devices” on page 66)  
Adding memory (optional)  
HINT: To purchase additional memory modules, see the  
accessories information packaged with your system or visit  
Your computer comes with enough memory to run most of today’s  
popular applications. You may want to increase the computer’s  
memory if you use complex software or process large amounts of  
data.  
NOTE  
Before adding external devices or memory, Toshiba recommends  
setting up your software. See “Setting up your software” on page 41.  
Installing a memory module  
Memory modules can be installed in the memory module slots on  
the underside of the computer. You will need a small Phillips  
screwdriver for this procedure.  
If the computer has been running recently, the memory module(s)  
may be hot. The surrounding area may also be hot. Allow the  
module(s) to cool to room temperature before replacing it. Avoid  
touching the cover, the module(s), and the surrounding area before  
they have cooled. Failure to follow these directions could result in  
minor bodily injury.  
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Getting Started  
Adding memory (optional)  
45  
To avoid damaging the computer’s screws, use a small Phillips  
screwdriver that is in good condition.  
Installing a memory module with the computer’s power on may  
damage the computer, the module, or both.  
The computer has two memory slots—Slot A and Slot B. You can  
install one or two memory modules.  
Before you install or remove a memory module, turn off the  
computer. If you install or remove a memory module while the  
computer is in Sleep or Hibernation mode, data will be lost.  
NOTE  
For this model, Slot A is the bottom slot. Slot B is the top slot. If only  
one memory module is to be installed, it must be installed in Slot A.  
If the computer is on, begin at step 1; otherwise, skip to step 5.  
1
From the Start or Desktop screen, move your pointer over the  
upper or lower right corner of the screen.  
2
When the Windows® Charms appear, click the Settings (  
Charm.  
)
Pressing the power button before shutting down the Windows®  
operating system could cause you to lose your work. Make sure the  
system indicator panel’s storage drive light and the drive in-use light  
are off. If you turn off the power while a disk/disc is being accessed,  
you may lose data or damage the disk/disc and/or drive.  
3
In the lower right of the screen click the Power ( ) icon.  
Shut down option  
Power  
(Sample Image) Shut down  
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Getting Started  
Adding memory (optional)  
46  
4
5
Highlight Shut down while holding the Shift key, and then  
click the Shut down option.  
The computer closes all open applications, shuts down the  
operating system, and then turns off.  
Unplug and remove any cables connected to the computer,  
including the AC adaptor.  
Do not try to remove a memory module with the computer turned on.  
You can damage the computer and the memory module.  
Do not remove the memory module while the computer is in Sleep or  
Hibernation mode. The computer could hang up the next time you  
cases, the Sleep configuration will not be saved.  
6
7
Place a soft cloth on the work surface to prevent scratching the  
top cover of the computer, and then place the computer upside  
down on the cloth.  
Remove the main battery. For information on removing the  
battery, see “Removing the battery from the computer” on  
page 94.  
NOTE  
To locate your memory module slot cover, please refer to your Quick  
Start document.  
8
Using a small Phillips screwdriver, loosen the captive screw(s)  
that secure the memory module slot cover.  
(Sample Illustration) Removing the memory module slot cover  
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Getting Started  
Adding memory (optional)  
47  
9
Remove the memory module slot cover.  
10 Place the screw(s) and the cover in a safe place so that you can  
retrieve them later.  
Static electricity can damage the memory module. Before you handle  
the module, touch a grounded metal surface to discharge any static  
electricity you may have built up.  
Avoid touching the connector on the memory module or on the  
computer. Grease or dust on the connector may cause memory  
access problems.  
11 Carefully remove the new memory module from its antistatic  
packaging, without touching its connector.  
12 Locate an empty memory module slot on the underside of the  
computer.  
NOTE  
If no memory slot is available, you must remove a module by  
performing steps 2-3 of “Removing a memory module” on page 50.  
NOTE  
NOTE  
If your system has the memory modules stacked on top of one  
another, you must remove the top module first before  
removing/installing the bottom module.  
For this model, Slot A is the bottom slot. Slot B is the top slot. If only  
one memory module is to be installed, it must be installed in Slot A.  
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Getting Started  
Adding memory (optional)  
48  
13 Pick up the memory module by its sides, avoiding any contact  
with its connector. Position the module toward the socket,  
aligning the connector’s notch with the matching key in the  
socket.  
notch  
latch  
connector  
latch  
key  
(Sample Illustration) Aligning the memory module with the socket  
14 Firmly press the memory module into the memory slot’s socket  
at approximately a 30-degree angle (to the horizontal surface  
of the computer).  
(Sample Illustration) Inserting the memory module into the socket  
15 Once the module’s connector is fully inserted into the socket,  
press downward on the top edge of the module to seat the  
module into the latches at the sides of the socket. These latches  
should “snap” into place securely with the corresponding  
cutouts in the side of the module. If the latches and cutouts do  
not line up correctly, repeat steps 14-15.  
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Getting Started  
Adding memory (optional)  
49  
latch  
latch  
(Sample Illustration) Pressing down on the memory module  
Do not force the memory module into position. The memory  
module should be completely inserted into the socket and level  
when secured in place.  
Back of computer  
Slot B  
Slot A  
(Sample Illustration) Inserting the memory module into the slot  
NOTE  
For this model, Slot A is the bottom slot. Slot B is the top slot. If only  
one memory module is to be installed, it must be installed in Slot A.  
16 Replace the memory module slot cover and secure it using the  
screw(s).  
17 Re-insert the battery. For more information on inserting the  
battery, see “Inserting a charged battery” on page 95.  
18 Turn the computer right side up. Make sure to remove the soft  
cloth from the work surface before restarting the computer.  
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Getting Started  
Adding memory (optional)  
50  
Always make sure your computer and AC adaptor have adequate  
ventilation and are protected from overheating when the power is turned  
on or when an AC adaptor is connected to a power outlet (even if your  
computer is in Sleep mode). In this condition, observe the following:  
Never cover your computer or AC adaptor with any object.  
Never place your computer or AC adaptor near a heat source,  
such as an electric blanket or heater.  
Never cover or block the air vents including those located at the  
underside of the computer.  
Always operate your computer on a hard flat surface. Using your  
computer on a carpet or other soft material can block the vents  
located at the underside of the computer.  
Overheating your computer or AC adaptor could cause system  
failure, computer or AC adaptor damage or a fire, possibly resulting  
in serious injury.  
19 Reconnect the cables.  
20 Restart the computer.  
installed for the computer to work.  
You can now continue setting up the computer. When the operating  
system has loaded, you can verify that the computer has recognized  
the additional memory module.  
If you are adding extra memory after setting up the computer, verify  
that the computer has recognized it correctly as described in  
“Checking total memory” on page 52.  
Removing a memory module  
If you need to remove a memory module:  
1
Complete steps 110 in “Installing a memory module” on  
page 44 to shut down the computer and open the memory  
module slot cover.  
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Getting Started  
Adding memory (optional)  
51  
Do not try to remove a memory module with the computer turned on.  
You can damage the computer and the memory module.  
Do not remove the memory module while the computer is in Sleep or  
Hibernation mode. The computer could hang up the next time you  
turn it on and data in memory will be lost. In either of the above  
cases, the Sleep configuration will not be saved.  
2
Pull the latches away from the memory module.  
The memory module pops up slightly.  
NOTE  
If your system has the memory modules stacked on top of one  
another, you must remove the top module first before  
removing/installing the bottom module.  
3
Gently lift the memory module to a 30-degree angle and slide it  
out of the slot.  
Back of computer  
Slot B  
Slot A  
(Sample Illustration) Removing the memory module  
4
5
6
Replace the memory module slot cover and secure it using the  
screw(s).  
Re-insert the battery. For more information on inserting the  
battery, see “Inserting a charged battery” on page 95.  
Turn the computer right side up. Make sure to remove the soft  
cloth from the work surface before restarting the computer.  
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Getting Started  
Adding memory (optional)  
52  
Always make sure your computer and AC adaptor have adequate  
ventilation and are protected from overheating when the power is turned  
on or when an AC adaptor is connected to a power outlet (even if your  
computer is in Sleep mode). In this condition, observe the following:  
Never cover your computer or AC adaptor with any object.  
Never place your computer or AC adaptor near a heat source,  
such as an electric blanket or heater.  
Never cover or block the air vents including those located at the  
underside of the computer.  
Always operate your computer on a hard flat surface. Using your  
computer on a carpet or other soft material can block the vents  
located at the underside of the computer.  
Overheating your computer or AC adaptor could cause system  
failure, computer or AC adaptor damage or a fire, possibly resulting  
in serious injury.  
7
8
Reconnect the cables.  
Restart the computer.  
TECHNICAL NOTE: You must have at least one memory module  
installed for the computer to work.  
Checking total memory  
When you add or remove a memory module, you can check that the  
computer has recognized the change. To do this:  
Press the ( ) + X keys, and then click System.  
The System window appears. Installed memory (RAM) is  
displayed below the System heading.  
If the computer does not recognize the memory configuration, turn  
off the computer and remove the memory module slot cover  
(complete steps 1-10 in “Installing a memory module” on page 44),  
and then check that the module is inserted completely into the  
socket and lined up squarely with the socket latches.  
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Getting Started  
Recovering the Internal Storage Drive  
53  
From time to time, Windows® will display a pop-up that says, “Do  
you want to allow the following program to make changes to this  
computer?” This is a security feature to prevent programs or people  
from doing things on your computer without your permission. If you  
were trying to perform the action, click Continue; otherwise, click  
Cancel. If unsure, cancel and try again.  
NOTE  
Recovering the Internal Storage Drive  
Your computer includes recovery utilities to allow you to recover  
your internal storage drive if necessary.  
The following internal storage drive recovery options are available:  
Recovery option  
Description  
Creating recovery  
media  
This option allows you to create the recovery media you  
will use to restore your computer.  
See “Creating recovery media” on page 54.  
Restoring from  
recovery media  
This option allows you to restore your system from the  
recovery media you created.  
See “Restoring from recovery media” on page 56.  
Refresh your PC  
(with user’s data)  
This option allows you to refresh your system without  
losing your data.  
See “Refresh your PC (with user’s data)” on page 57.  
Reset your PC  
This option allows you to remove all data from your  
system and reinstall Windows®.  
See “Reset your PC” on page 59.  
A recovery image of your computer is stored on the internal storage  
drive, and the image can be restored by running the recovery  
sections below. However, it is strongly recommended that you  
create recovery media. If the recovery files on your internal storage  
drive become corrupted or are deleted, you can restore your system  
from your recovery media. Also, if your original internal storage  
drive fails, you can restore your system to a new internal storage  
drive from your recovery media. It is strongly recommended that  
you create recovery media before using your system for the first  
time. See “Creating recovery media” on page 54 and “Restoring  
from recovery media” on page 56.  
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Getting Started  
Recovering the Internal Storage Drive  
54  
NOTE  
to an external power source via the AC adaptor.  
When you restore your system, only the operating system files,  
applications, and drivers originally shipped with the computer  
are restored. Any files that you created are not restored during  
this process. Be sure to separately save the files you have  
created to external media using Windows® Backup or another  
backup program. For more information, see “Backing up your  
work” on page 77.  
Creating recovery media  
It is strongly recommended that you create recovery media. If the  
recovery files on your internal storage drive become corrupted or  
are deleted, you can restore your system from your recovery media.  
Also, if your original internal storage drive fails, you can restore  
your system to a new internal storage drive from your recovery  
media.  
NOTE  
During the recovery process your computer must be connected to an  
external power source via the AC adaptor.  
NOTE  
When you create recovery media, only the operating system files,  
applications, and drivers originally shipped with the computer are  
backed up to the external media and can be restored from this media.  
Any files that you created are not backed up on the recovery media.  
You will need to separately back up the files you created; for more  
information, see “Backing up your work” on page 77.  
When you create recovery media, the system will prompt you to  
insert several blank DVDs or connect one or more USB flash drives  
of a certain minimum capacity to your computer. The amount of  
space required for storing the recovery files varies by computer  
model. Follow the procedure below to determine how much space  
you will need for storing your system’s recovery files.  
To create recovery media:  
1
From the Start screen begin typing Recovery Media Creator  
and click your selection, or if you are in the Desktop, move  
your pointer over the upper or lower right corner of the screen.  
When the Windows® Charms appear click the Search (  
)
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Getting Started  
Recovering the Internal Storage Drive  
55  
Charm and, in the Search field, type Recovery Media Creator.  
In the list that appears, click your selection.  
The TOSHIBA Recovery Media Creator dialog box displays.  
(Sample Image) TOSHIBA Recovery Media Creator dialog box  
2
3
Select DVD or USB Flash from the drop-down list, depending  
on the type of external media you want to use.  
Check the “Information” area of the dialog box to determine  
the number of DVDs you will need and/or the minimum  
amount of storage space required for copying your system’s  
recovery files to USB flash drive(s).  
4
Do one of the following:  
If you are copying files to DVD, insert a blank DVD into  
the optical disc drive.  
If you are copying files to a USB flash drive, connect a  
USB flash drive of the required minimum capacity (as  
specified in the TOSHIBA Recovery Media Creator  
utility) to your computer.  
All information stored on your DVDs or USB flash drive(s) will be  
erased during the process of creating the recovery media. Be sure to  
save the information stored on your external media to another  
storage device before executing this procedure, or use blank media.  
5
Click the Create button in the TOSHIBA Recovery Media  
Creator utility dialog box.  
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Getting Started  
Recovering the Internal Storage Drive  
56  
6
Follow the on-screen prompts to complete the copy process.  
NOTE  
If you are copying the recovery files to DVDs, be sure to label each  
DVD in the set sequentially (for example, “1 of 3,” “2 of 3,” etc.), so  
that you will know in which order to insert the discs during recovery.  
For information on using the Recovery media you have created with  
the preceding steps, see “Restoring from recovery media” on  
page 56.  
Restoring from recovery media  
The recovery process deletes information stored on the internal  
storage drive. Be sure to save your work to external media before  
executing the recovery (see “Backing up your work” on page 77).  
NOTE  
external power source via the AC adaptor.  
If you have created recovery media for your system, you can restore  
your system from such media, if necessary. For example, if your  
original internal storage drive fails, you can restore your system to a  
new internal storage drive from your recovery media. For  
instructions on creating recovery media, see “Creating recovery  
media” on page 54.  
NOTE  
When you restore your system, only the operating system files,  
applications, and drivers originally shipped with the computer are  
restored. Any files that you created are not restored during this  
process. Be sure to separately save the files you have created to  
external media using Windows® Backup or another backup program.  
For more information, see “Backing up your work” on page 77.  
To recover your internal storage drive from recovery media:  
1
2
Make sure your computer is turned off.  
Do one of the following:  
If your recovery files are on DVDs, insert the first recovery  
DVD into your optical disc drive.  
If your recovery files are on a USB flash drive, connect the  
USB flash drive to your computer.  
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Getting Started  
Recovering the Internal Storage Drive  
57  
3
Press and hold the F12 key immediately after pressing the  
power button.  
The Boot menu displays.  
4
5
6
Using the arrow keys, select the DVD option or the USB Flash  
option, depending on which type of media you are using, and  
then press the ENTER key.  
A warning screen appears, stating that when the recovery is  
executed all data on your internal storage drive will be deleted  
and rewritten. Click Yes to continue.  
Follow the on-screen instructions to complete the recovery  
process.  
When the process is complete, a message displays indicating  
that the drive has been recovered.  
7
Click Finish to restart the computer.  
Refresh your PC (with user’s data)  
Using “Refresh your PC” recovers your internal storage drive to  
factory default state and attempts to save your data. Toshiba does not  
guarantee successful data back-up. Please make a complete back up  
of your data to external media before executing the recovery. For  
more information, see “Backing up your work” on page 77.  
NOTE  
During the recovery process your computer must be connected to an  
external power source via the AC adaptor.  
You can recover the factory default software (refresh your PC),  
while the computer will attempt to back up your data using the  
utilities stored on your computer’s internal storage drive:  
TECHNICAL NOTE: Your data will be copied into the backup folder.  
All of the data will be moved to this folder during the recovery  
process, however the current directory structure will be retained.  
1
2
Move the pointer over the upper or lower right corner of the  
screen.  
When the Windows® Charms appear click the Settings (  
)
Charm.  
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Getting Started  
Recovering the Internal Storage Drive  
58  
3
Click Change PC Settings.  
The PC settings window appears.  
(Sample Image) PC settings screen  
4
5
Click General.  
Scroll down to “Refresh your PC without affecting your files,”  
and click Get Started.  
The “Refresh your PC” screen appears.  
(Sample Image) Refresh your PC screen  
Toshiba does not guarantee successful data back up. Be sure to save  
your work to external media before executing the recovery  
(see “Backing up your work” on page 77).  
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Getting Started  
Recovering the Internal Storage Drive  
59  
6
Click the Next button to begin.  
The “Ready to refresh your PC” screen appears.  
(Sample Image) Ready to refresh your PC screen  
You will be prompted to refresh your system.  
7
8
Click the Refresh button.  
Your system will restart.  
The “Refreshing your PC” window appears. When the process  
is complete your system will reboot your Windows® operating  
system.  
Reset your PC  
The recovery process deletes information stored on the internal  
storage drive. Be sure to save your work to external media before  
executing the recovery (see “Backing up your work” on page 77).  
NOTE  
During the recovery process your computer be must connected to an  
external power source via the AC adaptor.  
1
2
Move the pointer over the upper or lower right corner of the  
screen.  
When the Windows® Charms appear click the Settings (  
)
Charm.  
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Getting Started  
Recovering the Internal Storage Drive  
60  
3
Click Change PC Settings.  
The PC settings window appears.  
(Sample Image) PC settings screen  
4
5
Click General.  
Scroll down to “Remove everything and reinstall Windows,”  
and click Get Started.  
The “Reset your PC” screen appears.  
(Sample Image) Reset your PC screen  
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Getting Started  
Recovering the Internal Storage Drive  
61  
6
Click the Next button.  
The “Do you want to fully clean your drive” screen appears.  
(Sample Image) Do you want to fully clean your drive screen  
Select one of the following options:  
7
Just remove my files  
Fully clean the drive  
The “Ready to reset your PC” screen appears.  
(Sample Image) Ready to reset your PC screen  
8
Click the Reset button.  
The “Resetting your PC” window appears. When the process is  
complete your system will reboot your Windows® operating  
system.  
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Getting Started  
Recovering the Internal Storage Drive  
62  
Selecting the “Fully clean the drive” option may take several hours.  
NOTE  
Installing drivers and applications  
The TOSHIBA Application Installer allows you to reinstall the  
drivers and applications that were originally bundled with your  
computer.  
To reinstall drivers and applications:  
1
From the Start screen begin typing TOSHIBA Application  
Installer and click your selection, or if you are in the Desktop,  
move your pointer over the upper or lower right corner of the  
screen. When the Windows® Charms appear click the Search  
(
) Charm and, in the Search field, type TOSHIBA  
Application Installer. In the list that appears, click your  
selection.  
Search field  
(Sample Image) Installing drivers and applications  
2
3
4
5
Click Next.  
Click the item you want to install.  
Click Install.  
Follow the on-screen prompts to complete the installation  
process.  
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Getting Started  
Using the touch pad  
63  
Using the touch pad  
NOTE  
Some of the touch pad operations described in this section are only  
supported in certain applications, and only on certain models.  
You can use the touch pad (the small, touch-sensitive area in front  
of the keyboard) and the adjacent control buttons to:  
Move the pointer on the screen  
Select an item on the screen  
Open or activate an item on the screen  
Scroll through a document or information  
Zoom in for a close-up view  
Zoom out to see more information at once  
Touch pad ON/OFF  
indicator  
Touch pad  
Primary control button  
Secondary control button  
(Sample Illustration) The touch pad and associated control buttons  
Refer to the table below for specific instructions on performing  
each operation.  
NOTE  
The pointer is the icon (usually an arrow) that moves on the screen  
when you slide your finger across the touch pad or move a mouse  
connected to your computer.  
To:  
Do the following:  
Example:  
Slide your finger across the touch pad in the  
direction you want to move the pointer.  
Move the on-screen  
pointer  
To move the pointer a longer distance, slide  
your finger several times across the touch  
pad in the preferred direction.  
(Sample Illustration)  
Pointer moves to the right  
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Getting Started  
Using the touch pad  
64  
To:  
Do the following:  
Example:  
1
2
Move the pointer to the item you want to  
Select an item  
select.  
Do one of the following:  
Tap the touch pad once  
OR  
Press and release the primary  
(Sample Illustration)  
Tap once to select  
(left-hand) control button  
1
2
Move the pointer to the item you want to  
open/activate.  
Do one of the following:  
Open or activate an  
item  
Tap the touch pad twice in rapid  
succession  
OR  
(Sample Illustration)  
Tap twice to open  
Press and release the primary  
control button twice in rapid  
succession  
1
2
Move the pointer to the item you want to  
right-click.  
Press and release the secondary control  
button.  
Right-click an item  
This feature varies by program. Check your  
program documentation for specific  
instructions on right-clicking.  
(Sample Illustration)  
Click the secondary  
(right-hand) control  
button  
Slide your finger along the right edge of the  
touch pad in the direction you want to scroll.  
Repeat to scroll a longer distance.  
Scroll vertically  
(Sample Illustration)  
Vertical scrolling active  
area  
Slide your finger along the bottom edge of  
the touch pad in the direction you want to  
scroll. Repeat to scroll a longer distance.  
Scroll horizontally  
(Sample Illustration)  
Horizontal scrolling  
active area  
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Getting Started  
Using the touch pad  
65  
To:  
Do the following:  
Example:  
Zoom in/out  
To zoom in:  
Place two fingers close together on  
the touch pad and then slide them  
apart.  
(Sample Illustration)  
Zooming in  
To zoom out:  
Place two fingers slightly apart on  
the touch pad and then slide them  
together.  
(Sample Illustration)  
Zooming out  
Adjusting touch pad settings  
While you are typing, the on-screen pointer may seem to move or  
jump around “by itself” to random locations on the screen. The  
on-screen pointer may also seem to automatically select text, click  
buttons, and activate other user interface elements. For help with  
these problems, try one or more of the following:  
with the touch pad. You may be inadvertently brushing the  
touch pad with the heel of your hand as you type. Also,  
accidental light touches or taps on the touch pad may select an  
item or text on the screen, and potentially the item or text may  
be replaced by the next character you type.  
Temporarily disable the touch pad, so that it does not respond  
to touch or button presses while you type. See “Disabling or  
enabling the touch pad” on page 66.  
Adjust the sensitivity of the touch pad, so that it is less  
responsive to accidental light taps and lighter finger pressure.  
NOTE  
Touch pad setting options vary by computer model. The touch pad  
settings are accessible through the Mouse Properties option of the  
Windows Control Panel. For more information, please visit  
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Getting Started  
66  
Disabling or enabling the touch pad  
The touch pad is enabled by default. To enable/disable the touch  
pad, do one of the following:  
Press the touch pad ON/OFF (  
) button.  
Press F5. For more information, see “Disabling or enabling the  
touch pad” on page 163.  
Connecting an external device  
NOTE  
Depending on your system, some models may include USB 3.0  
port(s). To distinguish these ports, please look for the blue inset  
within the USB 3.0 port (if available).  
You can easily attach an external device your computer.  
To do this:  
1
2
3
4
Read the directions that came with the device to see if you first  
need to install new software.  
Connect the device’s video or USB cable to the port on the  
computer and to the device.  
Connect the device’s power cable to a live electrical outlet  
(if applicable).  
Turn on the external device (if applicable).  
Your computer may automatically detect the external device.  
Using external display devices  
Your computer comes with a built-in display, but you can also  
connect the following types of external display devices to the video  
ports described below:  
NOTE  
To locate your HDMIor RGB port, please refer to your Quick Start  
document.  
An HDMI™-compatible television or external display device  
via the HDMI™ Out port*  
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Getting Started  
Using external display devices  
67  
An external monitor or projector via the RGB (monitor) port  
RGB (Monitor) port  
HDMITM Out port*  
*Available on certain models  
(Sample Illustration) Video ports on right side of computer  
Selecting video cables  
To connect a device to the HDMI™ Out port, you must purchase an  
HDMI™ cable.  
Connecting an HDMI™-compatible television or display device  
To connect an HDMI™-compatible television or display device to  
the computer:  
Connect one end of an HDMI™ cable (not included with your  
computer) to the HDMI™ Out port on the side of your  
computer, and then connect the other end of the cable to your  
television or display device. Refer to the manual that came  
with the television or display device for more information.  
Your computer should automatically detect the external display  
device.  
Connecting an external monitor or projector  
You can easily attach an external monitor or projector to your  
computer if you need a larger screen. To do this:  
1
Read the directions that came with the monitor to see if you  
first need to install new software.  
2
Connect the monitor’s video cable to the RGB (monitor) port  
on the side of the computer.  
3
4
Connect the device’s power cable to a live electrical outlet.  
Turn on the external device.  
Your computer will automatically detect the external display  
device.  
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Getting Started  
Using external display devices  
68  
NOTE  
You can change the display settings by pressing the ( ) + P keys,  
or by configuring the display properties settings.  
Directing the display output when you turn on the computer  
Once you have connected an external display device, you can  
choose to use the internal display only, the external device only, or  
both simultaneously.  
NOTE  
Some modes are only available with the appropriate device attached  
and turned on.  
The quickest way to change the display output settings is to use the  
) + P keys:  
(
Press the ( ) + P keys repeatedly until the setting you want takes  
effect. Briefly pause each time you press the ( ) + P keys to allow  
time for the display to change.  
This cycles through the settings in the following order (the last two  
options are available if an external monitor is connected):  
PC screen only  
Duplicate  
Extend  
Second screen only  
(Sample Image) Display options window  
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Getting Started  
Customizing your computer’s settings  
69  
NOTE  
NOTE  
The ( ) + P keys navigate through the options without activating a  
selection. Press ENTER to activate a selection.  
You may also use the F4 key, and then press ENTER to activate a  
selection.  
Adjusting the quality of the external display  
To obtain the best picture quality from your television (or other  
video display device), you may need to adjust the video settings.  
See the video device documentation for additional configuration  
steps.  
Customizing your computer’s settings  
There are several ways in which you can customize your computer  
to suit your particular requirements. You can go into your computer  
settings to make adjustments to your computer to suit your needs.  
From the Start or Desktop screen, move your pointer over the upper  
or lower right corner of the screen. When the Windows® Charms  
appear, click the Settings ( ) Charm, and then click Change PC  
Settings. Then choose a category you wish to change. Refer to your  
operating system documentation or Help and Support for details.  
more information, see “Power Plans” on page 92. There are  
additional custom settings you can choose. See “Utilities” on  
page 110.  
Caring for your computer  
This section gives tips on cleaning and moving your computer. For  
information about taking care of your computer’s battery, see  
“Taking care of your battery” on page 96.  
NOTE  
Please handle your computer carefully to avoid scratching or  
damaging the surface.  
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Getting Started  
Caring for your computer  
70  
Cleaning the computer  
Keep liquids, including cleaning fluid, out of the computer’s  
keyboard, speaker, and other openings. Never spray cleaner directly  
onto the computer and/or display. Never use harsh or caustic  
chemical products to clean the computer.  
To keep your computer clean, gently wipe the display panel and  
exterior case with a lightly dampened cloth.  
Moving the computer  
Before moving your computer, even across the room, make sure all  
drive activity has ended (the internal storage drive and optical disc  
drive indicator lights stop glowing) and all external peripheral  
cables are disconnected.  
Do not pick up the computer by its display panel or by the back.  
Doing so could damage the system.  
Using a computer lock  
You may want to secure your computer to a heavy object such as  
your desk. The easiest way to do this is to purchase an optional  
computer lock cable. For more information on purchasing a cable  
lock, visit accessories.toshiba.com.  
(Sample Illustration) Computer lock cable  
To secure the computer:  
1
Wrap the cable through or around some part of a heavy object.  
Make sure there is no way for a potential thief to slip the cable  
off the object.  
2
Pass the locking end through the loop.  
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Getting Started  
Caring for your computer  
71  
3
Insert the cable’s locking end into the security lock slot on your  
computer, then engage the locking device.  
The computer is now securely locked.  
(Sample Illustration) Attaching security lock cable  
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Chapter 2  
Learning the Basics  
This chapter gives some computing tips and provides important  
information about basic features.  
Computing tips  
Save your work frequently.  
Your work stays in the computer’s temporary memory until  
you save it to the internal storage drive. If the network you are  
using goes down and you must restart your computer to  
reconnect, or your battery runs out of charge while you are  
working, you will lose all work since you last saved.  
See “Saving your work” on page 76 for further information.  
HINT: Some programs have an automatic save feature that can be  
activated. This feature saves your file to the internal storage drive at  
preset intervals. See your software documentation for details.  
72  
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Learning the Basics  
Back up your files to external media on a regular basis. Label  
the backup copies clearly and store them in a safe place.  
It is easy to put off backing up because it takes time. However,  
if your internal storage drive suddenly fails, you will lose all  
the data on it unless you have a separate backup copy. For more  
information, see “Data and system configuration backup in the  
Windows® operating system” on page 153.  
Use Error-checking and Disk Defragmenter regularly to check  
and optimize disk space and improve performance.  
Scan all new files for viruses.  
This precaution is especially important for files you receive via  
external media, email, or download from the Internet.  
Take frequent breaks to avoid repetitive-motion injuries and  
eyestrain.  
Do not turn off the computer if a drive indicator light indicates  
a drive is active.  
Turning off the computer while it is reading from or writing to  
a disk may damage the disk, the drive, or both.  
The Windows® operating system records information, such as your  
desktop setup, during its shutdown procedure. If you do not let the  
Windows® operating system shut down normally, details such as  
new icon positions may be lost.  
NOTE  
Using the keyboard  
Your computer’s keyboard contains character keys, control keys,  
function keys, and special Windows® keys.  
(Sample Illustration) Keyboard  
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Learning the Basics  
Using the keyboard  
74  
NOTE  
To capture a print screen of the entire screen, press the Fn + PRTSC  
key. (This only applies to models with a 10-key keypad.)  
To capture only the active window displayed, press Fn + ALT while  
simultaneously pressing the PRTSC key.  
(Sample Illustration) PRTSC key on the keyboard  
Function keys  
The function keys (not to be confused with the Fn key) are the 12  
keys at the top of the keyboard.  
(Sample Illustration) Function keys  
F1 through F12 are called function keys because they execute  
programmed functions when pressed. Function keys marked with  
icons execute specific functions on the computer. For example,  
F5 turns the touch pad ON/OFF. For more information, see  
“Functions” on page 160.  
Special Windows® keys  
Windows® key  
Application key  
(Sample Illustration) Special Windows® keys  
Your computer’s keyboard has one key and one button that have  
special functions in Windows®:  
Windows® key—Toggles between the Desktop screen and the  
last app opened on the Start screen. For more information refer  
to Help & Support, or see “Exploring the Start screen” on  
page 100.  
Application key—Has a similar function as the secondary  
mouse button  
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Learning the Basics  
Mouse properties  
75  
Backlit keyboard  
Your keyboard comes with a backlight illumination feature. Press  
FN + Z to turn the backlight off and on. If the keyboard backlight  
setting is set to Auto, the backlight turns on when you type on the  
keyboard and turns off after a certain interval when you stop typing.  
Mouse properties  
Mouse properties allows you to change your pointing device or  
mouse settings.  
To access Mouse properties:  
1
Move your pointer over the upper or lower right corner of the  
screen. When the Windows® Charms appear click the Search  
(
) Charm, click Settings and, in the Search field, type  
Mouse. In the list that above, click your selection.  
The Mouse Properties screen appears.  
The settings you can change are divided into these categories:  
Buttons  
Pointers  
Pointer Options  
Wheel  
You may see additional categories depending on your  
particular pointing device.  
2
Adjust the settings as desired, and then click OK.  
Starting an app  
To Start an app on the Start screen, move your pointer over the  
appropriate tile and click to open.  
To Start an app from the Desktop, move your pointer over the upper  
or lower right corner of the screen. When the Windows® Charms  
slide out from the right, click the Start ( ) Charm.  
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Learning the Basics  
Saving your work  
76  
Starting an app from the Start screen  
To Start an app on the Start screen, move your pointer over the  
appropriate tile and click to open.  
To Start an app using the Search function, move your pointer over  
the upper or lower right corner of the screen. When the Windows®  
Charms slide out from the right, click the Search ( ) Charm. The  
apps screen appears with the available system apps to choose from  
or you can enter your search in the search field.  
Below is an example using the Search field to start an app:  
1
Move your pointer over the upper or lower right corner of the  
screen. When the Windows® Charms appear click the Search  
(
) Charm.  
(Sample Image) Searching for apps  
2
Start typing the app’s name in the Search field.  
As you type, all matching files and apps are displayed.  
Click the app you wish to open.  
3
Saving your work  
Before you turn off the computer using the Shut down command,  
save your work on the internal storage drive, external media, flash  
media, or optical disc. This is one of the most important rules of  
computing.  
Many programs offer a feature that saves documents at regular  
intervals. Check your program’s documentation to see if it has an  
automatic save feature.  
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Learning the Basics  
Backing up your work  
77  
Back up all the files you create in case something happens to your  
computer. You can back up your files to different types of media  
such as CDs, DVDs, external storage media, or to a network, if  
available.  
To back up several files at one time, use the Microsoft® Windows®  
file recovery program preinstalled on the computer’s internal  
storage drive. Also see “Backing up your data or your entire  
computer with the Windows® operating system” on page 155.  
HINT: Backing up all the files on your internal storage drive may take  
a considerable amount of time and multiple CDs/DVDs. You may  
prefer to use a high-capacity file recovery system, such as an  
external hard drive.  
Using the optical disc drive  
Optical storage is a popular medium for software, music, and video.  
Digital versatile discs or Blu-ray™ Discs provide a significant  
increase in data storage and support features that were not available  
on previous video platforms. These features include wide-screen  
movies, multiple language tracks, digital surround sound, multiple  
camera angles, and interactive menus.  
TECHNICAL NOTE: Your optical disc drive is set to play region 1  
(North America) for DVD-ROMs or BD-ROMs, depending on the type  
of drive. If you play a DVD or Blu-ray Disc™ from another region, the  
drive will automatically change to play in the format of the other  
region. The drive will allow you to change regions four times. On the  
fourth change, the region will be “locked in.” That is, the drive will  
only play DVDs and Blu-ray™ Discs from that last region. Note that  
changing from region 1 to region 2 and back to region 1 is counted  
as two changes.  
NOTE  
For optimum DVD and Blu-ray Disc™ performance, it is  
recommended that you play DVDs and Blu-ray™ Discs while  
running the computer on AC power.  
NOTE  
When viewing DVD and Blu-ray Disc™ movies use the DVD or  
Blu-ray Disc™ player software that came with your computer.  
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Learning the Basics  
Using the optical disc drive  
78  
Viewing Blu-ray Disc™ movies  
(Available on certain models.)  
Your system may come with a Blu-ray Disc™ drive. Due to  
differences between High Definition and previous viewing  
capabilities, consider the following:  
Use an HDCP (High-Bandwidth Digital Content Protection)  
HDMI™ cable to view High Definition content via your  
Blu-ray Disc™ drive on an external monitor or television. The  
external monitor or television must support HDMI™.  
must be connected to the Internet.  
While viewing online content, your system may not view it in  
High Definition on an external monitor, even though your  
display setting is set to simultaneous. This is due to the lower  
resolution used in the simultaneous setting. For more  
information on your computer’s display settings, see  
“Directing the display output when you turn on the computer”  
on page 68.  
When an HDMI™ cable is used to send a High Definition  
signal to an external monitor the audio signal is automatically  
sent with the video signal. If you want to change the  
destination of the audio signal, use the Sound properties in the  
Control Panel.  
(Sample Image) Sound properties window  
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Learning the Basics  
Using the optical disc drive  
79  
If you want to use the internal speakers, click the Speakers tab  
and click Set Default.  
Use the arrow keys on your keyboard to navigate within the  
Blu-ray Disc™ player console.  
NOTE  
Use of the touch pad or a mouse is not supported within the  
Blu-ray Disc™ player.  
Optical disc drive components  
The optical disc drive is located on the side of the computer.  
Your optical disc drive may look like this:  
Drive in-use indicator light  
Eject button  
Manual eject hole  
(Sample Illustration) Optical disc drive  
Drive in-use indicator light—Indicates when the drive is in use.  
Eject button—Press to release the disc tray.  
Do not press the eject button or turn off the computer while the drive  
in-use indicator light is glowing. Doing so could damage the disc or  
the drive.  
When the disc tray is open, be careful not to touch the lens or the  
area around it. Doing so could cause the drive to malfunction.  
Manual eject hole—Use if you need to release the disc tray when  
the power is off. Use a straightened paper clip or other narrow  
object to press the manual eject button located inside the hole.  
Never use a pencil to press the manual eject button. Pencil lead can  
break off inside the computer and damage it.  
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Learning the Basics  
Using the optical disc drive  
80  
Media control buttons  
The media control buttons located above the keyboard allow you  
mute the sound and play audio CDs or DVD movies when the  
computer is on.  
Volume decrease button  
Play/pause button  
Next track  
button  
Volume increase button  
Mute button  
Previous track  
button  
(Sample Illustration) Media control buttons  
The Previous track button allows you to restart playing the current  
track or go to the previous track.  
The Play/pause button allows you to start playing or pause the  
media currently playing.  
The Next track button allows you to go to the next track.  
The Volume decrease button decreases the volume.  
The Volume increase button increases the volume.  
The Mute button enables/disables volume mute.  
Inserting an optical disc  
To insert an optical disc into the drive:  
1
2
3
4
Make sure the computer is turned on.  
Make sure the drive’s in-use indicator light is off.  
Press the drive’s eject button.  
Hold the disc by its edges and check that it is free of dust.  
If the disc is dusty, clean it.  
Handle DVDs, Blu-rayTM, discs, and CDs carefully, making contact  
only with the center hole and edge. Do not touch the surface of the  
disc. Do not stack discs. If you incorrectly handle the discs, you  
could lose data.  
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Learning the Basics  
Using the optical disc drive  
81  
5
6
Place the disc carefully in the disc tray, label side up, and  
gently press the disc onto the center spindle until it clicks into  
place.  
If you insert the disc incorrectly, it may jam the drive. If this happens,  
contact Toshiba support for assistance.  
Push the disc tray in by pressing gently on the center of the tray  
until it clicks into place.  
Playing optical media  
If you insert an optical disc into the optical disc drive and the  
Auto-Run feature does not automatically start your disc, try  
launching the optical disc manually. To do this, follow these steps:  
1
2
Press the ( ) + E keys.  
Double-click the optical disc drive icon.  
The drive will run the optical disc.  
If your disc does not run using this method, try using an application  
that is associated with the media on the disc. For example, if it is a  
music CD, open Windows Media® Player and use it to select and  
then play the CD. For other types of media, use the associated  
software to open the files on the disc.  
Recording optical media  
Depending on the configuration, your computer may come with an  
optical disc drive that allows you to:  
Play pre-recorded and recorded optical media.  
Read/write data and multi-media files to recordable optical  
media.  
For more information regarding supported optical media formats  
please refer to your computer’s detailed specifications at  
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Learning the Basics  
Using the optical disc drive  
82  
NOTE  
Due to manufacturing and quality variations in third party optical  
media (e.g., CD or DVD) or optical media players/recorders, in  
certain cases, your Toshiba optical disc drive may not record on  
certain optical media that bear the applicable logo, or play back  
optical media recorded by other computers or optical media  
recorders. Additionally, certain optical media recorded on your  
optical disc drive may not play back or operate properly on other  
computers or optical media players. These problems are not due to  
any defect in your Toshiba computer or optical disc drive. Please  
refer to your computer's product specification for listing of specific  
format compatibilities.  
Copy protection technology may also prevent or limit recording or  
viewing of certain optical media.  
For details on how to use the software, please refer to the respective  
Online Help menus.  
Removing a disc with the computer on  
To remove an optical disc with the computer turned on:  
1
Press the eject button on the drive.  
Do not press the eject button while the drive in-use indicator light is  
glowing. Doing so could damage the disc or the drive.  
Also, if the disc is still spinning when you open the disc tray, wait for  
it to stop spinning before you remove it.  
2
3
Pull the tray out until it is fully open, remove the disc, and  
place it in its protective cover.  
Gently press the tray in to close it.  
Removing a disc with the computer off  
To remove a disc with the computer turned off:  
1
Insert a slender object, such as a straightened paper clip, into  
the manual eject hole.  
The disc tray slides partially out of the drive.  
Never use a pencil to press the manual eject button. Pencil lead can  
break off inside the computer and damage it.  
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Learning the Basics  
Toshiba’s online resources  
83  
2
3
Pull the tray out until it is fully open, remove the disc, and  
Gently press the tray in to close it.  
Toshiba’s online resources  
Toshiba maintains a number of online sites to which you can  
connect. These sites provide information about Toshiba products,  
give help with technical questions and keep you up to date with  
future upgrades. For more information, see “Contacting Toshiba”  
on page 158.  
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Chapter 3  
Mobile Computing  
This chapter covers all aspects of using your computer while  
traveling.  
Toshiba’s energy-saver design  
Your computer enters a low-power suspension mode when it is not  
being used, thereby conserving energy and saving money in the  
process. It has a number of other features that enhance its energy  
efficiency.  
Many of these energy-saving features have been preset by Toshiba.  
We recommend you leave these features active, allowing your  
computer to operate at its maximum energy efficiency, so that you  
can use it for longer periods while traveling.  
Running the computer on battery power  
The computer contains a removable Lithium-Ion (Li-Ion) battery  
that provides power when you are away from an AC outlet. You can  
recharge it many times.  
84  
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Mobile Computing  
Running the computer on battery power  
85  
Battery Notice  
Battery life rating is for comparison purposes only, and does not  
indicate the battery life that will be obtained by any individual user.  
Actual battery life may vary considerably from specifications  
depending on product model, configuration, applications, power  
management settings and features utilized, as well as the natural  
performance variations produced by the design of individual  
components. The battery life rating is only achieved on the select  
models and configurations tested by Toshiba under the specific test  
settings at the time of publication and is not an estimate of a  
system’s battery life under any conditions other than the specific  
test settings.  
Recharge time varies depending on usage. Battery may not charge  
while the computer is consuming full power. After a period of time,  
the battery will lose its ability to perform at maximum capacity and  
will need to be replaced. This is normal for all batteries. To  
purchase a new battery pack, see the accessories information  
included with your computer or visit the Toshiba Web site at  
accessories.toshiba.com. Use only batteries designed to work with  
your Toshiba computer.  
To ensure that the battery maintains its maximum capacity,  
operate the computer on battery power at least once a month. The  
Lithium-Ion battery has no memory effect so it is not necessary to  
let the battery fully discharge each time. However, for better  
accuracy of the battery meter, it is helpful to fully discharge the  
battery periodically. Please see “Maintaining your battery” on  
page 97 for procedures. If the computer is continuously operated on  
AC power, either through an AC adaptor or a port replicator (if  
applicable to your system), for an extended period (more than a  
month), the battery may fail to retain a charge. This may shorten the  
life of the battery, and may cause the battery meter to be inaccurate.  
NOTE  
For optimum optical media performance, it is recommended that you  
play DVDs while running the computer on AC power. For more  
information about Windows® power plans, see “Power Plans” on  
page 92.  
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Mobile Computing  
Running the computer on battery power  
86  
The computer also has an internal real-time-clock (RTC) battery.  
The RTC battery powers the RTC memory that stores your system  
configuration settings and the current time and date information. It  
maintains this information for up to a month while the computer is  
turned off.  
TECHNICAL NOTE: Depending on your system, the RTC battery may  
only charge while the computer is turned on.  
Power management  
Your computer ships with the power management options preset  
to a configuration that will provide the most stable operating  
environment and optimum system performance for both AC power  
and battery modes.  
Changes to these settings may result in system performance or  
stability issues. Users who are not completely familiar with the power  
management component of the system should use the preset  
configuration. For assistance with setup changes, contact Toshiba’s  
Customer Support Center.  
Charging the main battery  
The battery needs to be charged before you can use it to power the  
computer.  
To charge the main battery while it is in your computer, plug the  
computer into a live electrical outlet. The battery charges whether  
the computer is on or off.  
TECHNICAL NOTE: The recharging of the battery may not occur when  
your computer is using all of the power provided by the AC adaptor to  
run applications, features, and devices. Your computer's Power Options  
utility can be used to select a power level setting that reduces the power  
required for system operation and will allow the battery to recharge.  
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The battery may not start charging immediately under the following  
conditions:  
The battery is extremely hot or cold.  
To ensure that the battery charges to its full capacity, wait until  
it reaches room temperature (50 to 80 degrees Fahrenheit, 10 to  
26 degrees Celsius).  
The battery is almost completely discharged.  
Leave the power connected and the battery should begin  
charging after a few minutes.  
HINT: Once the battery is fully charged, we recommend that you  
periodically operate your computer on battery power until the battery  
discharges completely.  
Please make a complete back up of your data to external media  
before discharging the battery. For more information, see “Backing  
up your work” on page 77  
Charging the RTC battery  
Your computer has an internal real-time clock (RTC) battery. The  
RTC battery powers the System Time Clock and BIOS memory  
used to store your computer’s configuration settings. When fully  
charged, it maintains this information for up to a month when the  
computer is powered off.  
The RTC battery may have become completely discharged while  
your computer was shipped, resulting in a CMOS error message  
during startup. The error message may vary by computer model.  
NOTE  
Depending on your system, the RTC battery may only charge while  
the computer is turned on.  
To recharge the RTC battery, plug the computer into a live electrical  
outlet and leave the computer powered on for 24 hours.  
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Monitoring battery power  
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NOTE  
It is seldom necessary to charge the RTC battery because it charges  
while the computer is on. If the RTC battery is low, the real-time  
clock and calendar may display the incorrect time and date or stop  
working.  
When Hibernation mode is enabled and the RTC battery is  
completely discharged, a warning prompts you to reset the real-time  
clock.  
The computer can be used while the RTC battery is being charged,  
although the charging status of the RTC battery cannot be  
monitored.  
Monitoring battery power  
The computer’s main battery light gives you an indication of the  
main battery’s current charge.  
Glows amber while the main battery is being charged  
(AC adaptor connected)  
Glows red when the main battery is fully charged  
NOTE  
Battery life and charge time may vary, depending upon power  
management settings, applications and features used.  
Flashes amber when the main battery charge is low and it is  
time to recharge the main battery or plug in the AC adaptor  
NOTE  
If the AC power light flashes amber during charging, either a battery  
pack is malfunctioning, or it is not receiving correct input from the  
AC power supply.  
Disconnect the AC power cord/cable and remove the battery pack.  
See “Changing the main battery” on page 93 for information on  
replacing the main battery.  
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Monitoring battery power  
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HINT: Be careful not to confuse the battery light ( ), the power  
light ( ), and the power button light.  
When the power light or power button light flashes amber, it  
indicates that the system is suspended (using the Windows®  
operating system Sleep command).  
System indicator lights  
AC power light/Battery light  
ON/OFF light  
Wireless indicator light  
(Sample Illustration) Power and battery light locations  
Determining remaining battery power  
NOTE  
Wait a few moments after turning on the computer before trying to  
monitor the remaining battery power. The computer needs this time  
to check the battery’s remaining capacity and perform its  
calculations.  
Move the pointer over the power icon in the notification area, see  
“Finding your way around the desktop” on page 102 for more  
information on the notification area. A pop-up message displays the  
remaining battery power as a percentage.  
With repeated discharges and recharges, the battery’s capacity  
gradually decreases. A frequently used older battery does not power  
the computer for as long as a new battery, even when both are fully  
charged.  
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Monitoring battery power  
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TECHNICAL NOTE: The computer drains the battery faster at low  
temperatures. Check your remaining charge frequently if you are  
working in temperatures below 50 degrees Fahrenheit.  
The computer calculates the remaining battery charge based on your  
current rate of power use and other factors such as the age of the  
battery.  
What to do when the battery runs low  
When the battery runs low you can:  
Plug the computer into an external power source and recharge  
the battery  
Place the computer into Hibernation mode and replace the  
battery with a charged spare (not included with your computer)  
Save your work and turn off the computer  
If you do not manage to do any of these things before the battery  
completely runs out of power, the computer automatically enters  
Hibernation mode and turns itself off. Hibernation mode keeps  
track of where you were, so that when you turn on the power again,  
you can continue where you left off.  
Setting battery notifications  
You can set two notifications. Each notification can be set to alert  
you when a specified percentage of remaining battery power has  
been reached. You can also set the computer to enter Sleep mode or  
Hibernation mode or to completely shut down when the notification  
goes off.  
To change the default notification settings:  
1
While on the desktop, click the Battery ( ) icon in the  
notification area.  
2
Click More power options.  
The Power Options window appears.  
3
Click Change plan settings under the power plan to be  
customized.  
The Edit Plan Settings window appears.  
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Monitoring battery power  
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4
5
Click Change advanced power settings.  
The Advanced settings tab of the Power Options window  
appears.  
Double-click Battery to display the battery options.  
(Sample Image) Advanced settings tab of Power Options screen  
Configure the alarm settings to suit your needs.  
6
Conserving battery power  
How long a fully charged battery pack lasts when you are using the  
computer depends on a number of factors, such as:  
How the computer is configured  
How much you use the internal storage drive, optical disc  
drive, or other optional devices  
Where you are working, since operating time decreases at low  
temperatures  
There are various ways in which you can conserve power and  
extend the operating time of your battery:  
Enable Sleep or Hibernation, which saves power when you turn  
off the computer and turn it back on again  
Use the Windows® power-saving option plans  
These power-saving options control the way in which the computer  
is configured. By using them, you can increase the length of time  
you can use the computer before you need to recharge the battery.  
The following sections describe how to choose a Power Plan and  
discuss each power-saving option.  
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Monitoring battery power  
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Power Plans  
You can choose a predefined Power Plan or select your own  
combination of power options. To do this:  
1
While on the desktop, click the Battery ( ) icon in the  
notification area.  
2
Click More power options.  
The Windows® Power Options window appears.  
(Sample Image) Windows® Power Options window  
3
4
Select an appropriate plan for your work environment or create  
your own custom plan.  
Click Create a power plan in the left pane to set up a new  
plan.  
NOTE  
To edit a plan or to edit advanced settings, continue to the following  
steps.  
5
Click Change plan settings to choose the plan you want to  
edit.  
This screen allows you to change basic settings.  
6
Click Change advanced power settings to access settings for  
battery notification levels, internal storage drive power save  
time, etc.  
You can click the plus signs to expand each item and to see  
what settings are available for each item.  
7
Click OK to save the plan changes you have performed.  
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Using the eco power plan  
93  
Depending on your model, the power plans available are eco and  
Balanced or Balanced and Power Saver, and are satisfactory for  
most people and do not need to be edited. The eco plan is the best  
used for maximum battery time. The Balanced plan is a  
compromise between battery time and performance.  
Using the eco power plan  
This computer may be equipped with the eco power plan. Operating  
the computer with this power plan enabled reduces electrical power  
consumption by slightly lowering system performance. For  
example, when this power plan is enabled, the brightness of the  
display is reduced and the interval before Sleep mode takes effect is  
shortened. To enable or disable the eco power plan, see “Power  
Plans” on page 92.  
The eco Utility® monitors your power savings from using the eco  
power plan by tracking real-time power consumption and  
accumulated savings over time. To learn how to access the utility,  
see “eco Utility®” on page 115.  
For more information on the eco power plan, see the Help file in the  
eco Utility® window.  
Changing the main battery  
When your main battery has run out of power, you have two  
options: plug in the AC adaptor or install a charged battery.  
Never short circuit the battery pack by either accidentally or  
intentionally bringing the battery terminals in contact with another  
conductive object. This could cause serious injury or fire, and could  
also damage the battery pack and computer.  
Never expose a battery pack to abnormal shock, vibration or  
pressure. The battery pack's internal protective device could  
fail, causing it to overheat or ignite, resulting in caustic liquid  
leakage, or explosion or fire, possibly resulting in death or  
serious injury.  
TECHNICAL NOTE: To avoid losing any data, save your files and  
then either completely shut down your computer or put it into  
Hibernation mode before changing the battery.  
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Changing the main battery  
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Removing the battery from the computer  
To remove the battery:  
1
2
Save your work.  
Turn off the computer, see “To Shut down your computer” on  
page 42.  
3
Unplug and remove any cables connected to the computer,  
including the AC adaptor.  
4
5
Close the display panel and turn the computer upside down.  
Slide the battery release lock to the unlocked position.  
(Sample Illustration) Unlocking the battery release lock  
6
7
Slide and hold the battery release latch to release the battery.  
Pull the discharged battery out of the computer.  
(Sample Illustration) Removing the battery  
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Changing the main battery  
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If the battery is leaking or its case is cracked, put on protective  
gloves to handle it, and discard it immediately. Always dispose of  
used battery packs in compliance with all applicable laws and  
regulations. Put insulating tape, such as cellophane tape, on the  
electrode during transportation to avoid a possible short circuit, fire  
or electric shock. Failure to do so could possibly result in serious  
injury.  
Inserting a charged battery  
To insert a battery:  
1
Wipe the terminals of the charged battery with a clean cloth to  
ensure a good connection.  
2
Insert the charged battery into the slot until the latch clicks.  
The battery pack has been designed so that you cannot install it  
with reverse polarity.  
If the battery does not slide into the slot easily, move the battery  
release lock to the unlocked position and try again. Do not force the  
battery into position.  
(Sample Illustration) Inserting the battery  
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Taking care of your battery  
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3
Slide the battery release lock to the locked position.  
(Sample Illustration) Locking the battery release lock  
4
5
Turn the computer right side up.  
Reconnect any cables that were removed in step 3 of  
“Removing the battery from the computer” on page 94.  
6
Restart the computer.  
Taking care of your battery  
The following sections offer tips on how to take care of your battery  
and prolong its life.  
Safety precautions  
If the battery pack produces an odor, overheats or changes  
color or shape while it is being used or charged, turn off the  
computer’s power immediately and disconnect the power  
cord/cable from the power socket. Carefully remove the battery  
pack from the computer.  
Do not try to disassemble a battery pack.  
Do not overcharge or reverse charge a battery. Overcharging  
will shorten its life, and reverse charging could damage it.  
Avoid touching the metal terminals of the battery with another  
metal object. Short-circuiting the battery can cause it to  
overheat and may cause damage to the battery or the computer.  
Do not incinerate a spent battery, as this could cause it to  
explode and release caustic liquid.  
If a battery is leaking or damaged, replace it immediately. Use  
protective gloves when handling a damaged battery.  
To replace the battery, use an identical battery that you can  
purchase through the Toshiba Web site at  
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Disposing of used batteries  
97  
A reverse polarity condition should be avoided with all  
batteries. The battery is designed so that it cannot be installed  
in reverse polarity.  
Charge the battery only in the computer or in a battery charger  
designated as an approved option.  
When you install the battery pack, you should hear a click  
when it is seated properly.  
Do not expose the battery pack to fire. The battery pack could  
explode.  
Maintaining your battery  
Fully discharging your battery pack will allow better accuracy of  
the battery meter.  
To fully discharge your battery pack:  
Periodically, disconnect the computer from a power source and  
operate it on battery power until the battery pack fully  
discharges.  
If you have extra battery packs, rotate their use.  
If you will not be using the system for an extended period,  
more than one month, remove the battery pack.  
Store spare battery packs in a cool dry place out of direct  
sunlight.  
Disposing of used batteries  
The life of a battery pack depends on usage. When the battery pack  
needs replacing, the battery light flashes amber shortly after you  
have fully recharged the battery.  
You must discard a battery if it becomes damaged.  
Never attempt to dispose of a battery pack by burning or by  
throwing it into a fire, and never allow exposure to a heating  
apparatus (e.g., microwave oven). Heat can cause a battery pack to  
explode and/or release caustic liquid, both which may possibly  
cause serious injury.  
Always dispose of used battery packs in compliance with all  
applicable laws and regulations. Put insulating tape, such as  
cellophane tape, on the electrode during transportation to avoid a  
possible short circuit, fire or electric shock. Failure to do so could  
possibly result in serious injury.  
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Traveling tips  
98  
Always use the battery pack supplied as an accessory or an  
equivalent battery pack specified in the User's Manual. Other  
battery packs have different voltage and terminal polarities. Use of  
non-conforming battery packs could generate smoke or cause fire or  
rupture, possibly resulting in serious injury.  
After repeated use, the batteries will finally lose their ability to hold  
a charge and you will need to replace them. Under certain  
applicable laws and regulations, it may be illegal to dispose of old  
batteries by placing them in the trash.  
Please be kind to our shared environment. Check with your local  
government authority for details regarding where to recycle old  
batteries or how to dispose of them properly.  
In addition, Toshiba’s recycling initiatives include recycling  
programs, events and consumer promotions. For details, please visit  
Toshiba is dedicated to preserving the environment by sponsoring  
Call2Recycle™, a program of the Rechargeable Battery Recycling  
Corporation. For more information and for drop-off locations, visit  
www.rbrc.org or call 1-800-822-8837.  
Notice regarding CR coin cell batteries, applicable to California,  
U.S.A. only:  
Perchlorate Material - special handling may apply.  
Traveling tips  
The environmental precautions listed in “Selecting a place to work”  
on page 29, also apply while traveling.  
Never leave your computer on a sunny ledge or in a place  
where it could get wet or covered in dust.  
Always travel with the computer in a carrying case. Toshiba  
offers a choice of carrying cases for the computer. They all  
provide plenty of extra space for manuals, power cords, and  
compact discs. Contact your authorized Toshiba representative  
for more information or visit Toshiba’s Web site at  
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99  
Traveling tips  
TECHNICAL NOTE: When traveling by air, you may be required to  
pass your computer through airport security equipment. The X-ray  
equipment will not harm your computer.  
NOTE  
NOTE  
Before using your computer aboard an aircraft, make sure the  
Wireless antenna is OFF (Airplane mode is ON).  
To enable or disable wireless communication, use the F12 key. For  
more information see “Disabling or enabling wireless devices” on  
page 164.  
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Chapter 4  
Exploring Your Computer’s  
Features  
In this chapter, you will explore some of the special features of your  
computer.  
Exploring the Start screen  
The Start screen is the launching pad for everything you can do in  
the Windows® operating system, providing new and easy ways to  
access everything from your favorite apps and Web sites to your  
contacts and other important information.  
When you move your pointer over the upper or lower right corner  
of your screen, a list of Charms will slide out from the right. These  
Charms perform various commands, including basics tasks like  
turning off the power and advanced PC settings.  
You can go to the Start screen by clicking the Start charm, see  
“Charms” on page 101. You can also use the Windows® key ( ) on  
your keyboard or on the LCD screen to go to Start screen. For  
detailed information, please refer to the Windows® Help and  
Support.  
By clicking on the Desktop tile from the Start screen, you will find  
the Windows® settings and features you are most familiar with.  
100  
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101  
Exploring the Start screen  
For detailed information on the new Windows 8 functionality, refer  
to the Windows® Help and Support.  
App tiles  
(Sample Image) Windows® Start screen  
Charms  
Use the Windows® Charms to start apps, find documents, set up  
system components, and perform most other computing tasks.  
By swiping in from the right edge (only for touch screen models) or  
pointing the mouse pointer to the upper or lower right corner of  
your screen, you will find a list of charms: Search, Share, Start,  
Devices and Settings.  
Search—This Charm allows you to search for most anything you  
need to locate on your computer. It can help you find apps,  
documents, photos, and your favorite music.  
Share—This Charm allows you to share music and photos with  
your favorite social Web sites.  
Start—This Charm allows you to view all of the available apps  
downloaded to your system.  
Devices—This Charm allows you to manage your hardware  
devices.  
Settings—This Charm allows you to manage your system settings.  
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Exploring Your Computer’s Features  
Exploring the desktop  
102  
Tiles  
Tiles can be accessed and launched from the Start screen.  
Typical Start screen tiles are the Desktop tile and Mail tile, as well  
as tiles representing all other applications downloaded to your  
system.  
Exploring the desktop  
You can use its features to start applications, find documents, set up  
system components, and perform most other computing tasks.  
HINT: The illustrated examples in this guide may appear slightly  
different from the screens displayed by your system. The differences  
are not significant and do not indicate any change in the functionality  
of your system.  
Finding your way around the desktop  
Your computer’s desktop includes several standard features: icons,  
taskbar, notification area, notifications and background pattern.  
Notifications  
Icons  
Taskbar  
Notification area  
(Sample Image) Windows® Desktop screen  
Icons  
An icon represents a folder, file, or application that can be quickly  
activated by double-clicking the icon.  
You can create a new desktop icon for any folder, file, or  
application by dragging the element’s icon from its location in a  
window to the desktop area.  
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Exploring the desktop  
You may see various icons displayed on your system desktop, for  
example:  
Recycle Bin—Holds files you have deleted. You may be able to  
retrieve these files until you empty the Recycle Bin.  
TECHNICAL NOTE: If you delete a large number of files or very  
large files from the internal storage drive, there may be  
insufficient space available in the Recycle Bin to hold these files.  
In this case, Windows® will prompt you to either permanently  
delete the file(s) or cancel the deletion.  
If you delete a file (of any size) from an external media or flash  
media, it does not go into the Recycle Bin. The file is  
permanently deleted.  
Permanently deleted files cannot be recovered from the Recycle  
Bin.  
For more information on the Recycle Bin, see Windows® online  
Help.  
NOTE  
If you place the pointer over an icon, a popup description of the file  
contents appears.  
Your desktop may contain other icons depending on your  
configuration. See Windows® online Help for more specific  
information on each icon and how to use it, or see “Help file” on  
page 161.  
Taskbar  
Each time you open a application, a button associated with that  
application appears on the taskbar. With some applications, a button  
appears on the taskbar for each document or window you open. You  
can use these buttons to quickly switch between the applications or  
windows.  
To make a application or window the currently active one, click the  
associated taskbar button.  
Notification area  
The notification area displays icons of tasks or applications that run  
continuously in the background and displays notifications. To learn  
more about each task, position the pointer over the icon for a few  
moments and a short description of the task appears.  
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Windows® Store  
Typical tasks in the notification area are Current time, Power usage  
mode, network connectivity status, and speaker volume.  
To activate a specific task, click the appropriate notification area  
icon.  
Notifications  
There are many types of notifications you can employ to help you  
with the many tasks you perform every day.  
User experience notifications can be set for toast, tile, badge, and  
raw notifications.  
Toast notifications—Designed for time-sensitive delivery of  
personalized content, such as an instant message from a friend.  
Tile notifications—Used by applications that are not currently  
running with an at-a-glance characteristic, giving you a quick  
preview of the subject line of your latest email or the current  
weather conditions.  
Badge notifications—A specialized type of tile notification (shown  
on the Start screen tile) using glyphs to indicate the number of  
applications that have updates available or the status of a running  
application.  
Raw notifications—These run a background task on behalf of an  
application while that application is not running in order to make  
available the latest content, such as an online newspaper.  
Windows® Store  
Although many applications will be pre-installed or built-in to your  
computer, you will also have the ability to download many other  
applications with the click of your mouse.  
In the Windows® Store you can search for and browse thousands of  
apps, all grouped into easy to find categories.  
Setting up for communications  
To connect to the Internet you need:  
A browser or communications program  
An Internet Service Provider (ISP) or online service if you plan  
to use the Internet  
A way to connect to the ISP (for example Wi-Fi®/  
LAN/broadband connection, etc.)  
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105  
Exploring audio features  
Using Wireless LAN connectivity  
NOTE  
Wireless connectivity and some features may require you to  
purchase additional software, external hardware or services.  
Availability of public wireless LAN access points may be limited.  
Your system comes with a wireless LAN module. This is a  
technology that expands wireless communication beyond  
networking equipment, and can connect many different kinds of  
electronic devices without the need for cables.  
For information on how to set up a wireless connection, refer to  
your wireless networking device documentation or your network  
administrator.  
NOTE  
To enable or disable wireless communication, use the F12 key. For  
page 164.  
NOTE  
When Airplane mode is OFF, the wireless indicator light will be  
lit.  
For help with common Wi-Fi® networking problems, see “Wireless  
networking problems” on page 149.  
Connecting your computer to a network  
You can connect your computer to a network to increase its  
capabilities and functionality using one of its communication ports.  
Accessing a network  
To access a network, connect an Ethernet cable to the Network port  
(RJ45) on your computer. For specific information about  
connecting to the network, consult your network administrator.  
Many hotels, airports, and offices offer Wi-Fi® access.  
Exploring audio features  
You can use your computer to record sounds using the computer’s  
internal microphone (available on certain models) or an optional  
external microphone. You can listen to sound files or audio CDs  
using the built-in speakers, headphones, or external speakers.  
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Exploring Your Computer’s Features  
Exploring audio features  
106  
Recording sounds  
You may record sounds using the computer’s internal microphone  
(available on certain models) or by connecting an optional external  
microphone.  
Using a microphone  
1
If you want to use an external microphone, connect it to the  
computer.  
2
From the Start screen begin typing Sound Recorder and click  
your selection, or if you are in the Desktop, move your pointer  
over the upper or lower right corner of the screen. When the  
Windows® Charms appear click the Search ( ) Charm and, in  
the Search field, type Sound Recorder.  
Start Recording/Stop Recording button  
(Sample Image) Sound Recorder screen  
3
4
5
Click the Start Recording button.  
Speak normally into the microphone.  
When you have finished recording, click the Stop Recording  
button.  
The Save As dialog box appears.  
6
To save the file, type a file name, and then click Save.  
Using external speakers or headphones  
Your computer is equipped with a full stereo sound system with  
internal speakers. Instead of using the internal speakers, you can  
connect headphones or a pair of external stereo speakers.  
Before putting on headphones to listen, turn the volume down. Do  
not set the volume too high when using headphones. Continuous  
exposure to loud sound can harm your hearing.  
TECHNICAL NOTE: When using amplified speakers, use speakers  
that require an external power source. Other types of speakers will be  
inadequate to produce sound from the computer.  
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Using the Web Camera  
To play back sound files through external speakers or headphones:  
1
2
Locate the headphone jack on the computer.  
Using any necessary adapters, plug the cable from the  
headphones or external speakers into the headphone jack.  
The headphone jack requires a 16-ohm stereo mini connector.  
To adjust the volume:  
For external speakers, use the volume controls on each speaker.  
For headphones, use the computer’s volume control.  
Using the Web Camera  
Your computer may come with a built-in Web Camera. With this  
Web Camera you can do the following:  
Take pictures and record videos with your computer  
Chat with others and have them see you while using instant  
messaging (IM) programs  
Have video conference calls  
NOTE  
To email, instant message or video conference, you must be  
connected to the Internet.  
Depending on your computer model, the process of sending email,  
taking pictures or recording video messages may vary.  
To access the Web Camera, on the Start screen click the Camera  
tile. The Web Camera indicator light glows when the Web Camera  
is active.  
NOTE  
When the Web camera is not active the indicator light is off.  
Using the Memory card reader  
The Memory card reader supports the use of Secure Digital™  
(SD™), Mini SD™, Micro SD™, SDHC, SDXC, or  
MultiMediaCard® (MMC®) media. These media can be used with a  
variety of digital products: digital music players, cellular phones,  
PDAs, digital cameras, digital video camcorders, etc.  
To use a micro or mini SD™ Card, an SD™ adapter is required.  
The Memory card reader may also support other types of media.  
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Exploring Your Computer’s Features  
Using the Memory card reader  
108  
NOTE  
Do not use the Copy Disk function for this type of media. To copy  
data from one media to another, use the drag-and-drop feature of the  
Windows® operating system.  
Inserting memory media  
NOTE  
To locate your Memory card reader, please refer to your Quick Start  
document.  
The following instructions apply to all types of supported media  
devices.  
1
2
Turn the media so that the contacts (metal areas) are face down.  
Push the media into the adapter until it stops.  
(Sample Illustration) Inserting memory media  
When inserting memory media, do not touch the metal contacts. You  
could expose the storage area to static electricity, which can destroy  
data.  
Removing memory media  
1
If you are not currently on the Desktop, choose the Desktop tile  
on the Start screen, otherwise skip to step 2.  
2
Prepare the card for removal by clicking on the Show hidden  
icons button ( ), if necessary, in the notification area and then  
selecting the Safely Remove Hardware and Eject Media  
icon.  
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Exploring Your Computer’s Features  
Using the Memory card reader  
109  
3
Highlight, and then click the item you would like to eject.  
If the system is unable to prepare the media for safe removal, a  
message will tell you to try again later. If the media can be  
removed now, the system displays Safe to Remove Hardware.  
If the computer has a spring-loaded adapter slot, see step 4;  
otherwise, skip to step 5.  
4
5
Gently press the card inward to release it.  
The card pops out slightly.  
Grasp the card and pull it straight out.  
(Sample Illustration) Removing memory media  
Do not remove memory media while data is being written or read.  
Even when the Windows® message “copying...” disappears, writing  
to the media might still be in progress and your data could be  
destroyed. Wait for the indicator light to go out.  
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Chapter 5  
Utilities  
Your computer includes several utilities designed to help you to  
reconfigure your system to best meet your individual needs.  
Together, these allow you to ascertain certain system details, set  
additional options, or change default options. These utilities are  
described in this chapter.  
NOTE  
sample images are applicable only if the related utility is available on  
your system.  
Desktop Assist  
eco Utility®  
Supervisor password  
User password  
System Settings  
Sleep and Charge  
Sleep and Music  
HDD Protection Utility  
Function Key  
PC Diagnostic Tool Utility  
110  
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Utilities  
Desktop Assist  
PC Health Monitor  
Recovery Media Creator  
Service Station  
TOSHIBA Application Installer  
Desktop Assist  
The Desktop Assist provides quick access to computer functions  
and allows you to customize a range of computer settings.  
To access Desktop Assist from the Start screen begin typing  
Desktop Assist, or while in the Desktop screen double-click the  
Desktop Assist icon.  
The Desktop Assist window appears.  
(Sample Image) Desktop Assist window  
The Desktop Assist offers several options:  
Media & Entertainment  
Tools & Utilities  
Support & Recovery  
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Utilities  
Desktop Assist  
112  
Media & Entertainment  
The feature available in this category is TOSHIBA Video Player.  
(Sample Image) Desktop Assist window – Media & Entertainment tab  
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113  
Tools & Utilities  
The features that may be available in this category are:  
eco Utility®  
HDD Protection Utility  
Supervisor password  
User password  
System Settings  
Function Key  
(Sample Image) Desktop Assist window – Tools & Utilities tab  
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Utilities  
Desktop Assist  
114  
Support & Recovery  
The features that may be available in this category are:  
PC Diagnostic Tool Utility  
PC Health Monitor  
Recovery Media Creator  
Service Station  
TOSHIBA Application Installer  
User’s Guide  
(Sample Image) Desktop Assist window – Support & Recovery tab  
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Utilities  
115  
eco Utility®  
eco Utility®  
The eco Utility® monitors your power savings from using the eco  
power plan by tracking real-time power consumption and  
accumulated savings over time.  
To access the eco Utility®:  
1
From the Start screen begin typing eco Utility, or while in the  
Desktop screen double-click the Desktop Assist icon.  
2
3
Click Tools & Utilities.  
Click eco Utility.  
The eco Utility® window appears.  
(Sample Image) eco Utility® window  
4
To activate the eco power plan, select eco Mode on the left  
side.  
5
6
Click the eco Mode button.  
Click Close.  
For more information on the eco power plan and utility, click the  
Help button at the bottom of the window.  
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Utilities  
Setting passwords  
116  
Setting passwords  
Setting a password lets you walk away from your computer while  
providing additional protection for your files. When you set a  
password, you must enter the password before you can work on  
your computer again.  
TOSHIBA supports different types of passwords on your computer:  
A supervisor password—Prohibits unauthorized users from  
accessing certain functions such as System Settings. This is  
useful if more than one person uses the computer.  
A user password—Prevents unauthorized users from starting  
the computer.  
When setting up passwords, keep the following in mind:  
The supervisor password must be set before the user password,  
or the user password must be deleted and then re-entered after  
the supervisor password is set.  
The user password can be set up under the supervisor  
password.  
Using a supervisor password  
A supervisor password prevents other users from changing  
hardware configuration options.  
Setting a supervisor password  
If you choose to set a supervisor or user password, TOSHIBA  
strongly recommends that you save your password in a location  
where you can later access it should you not remember it.  
TOSHIBA is not responsible for any losses that may occur to you, your  
organization or others as a result of the inability to access your  
computer.  
To set a supervisor password:  
1
To access Supervisor Password from the Start screen begin  
typing Supervisor Password, or while in the Desktop screen  
double-click the Desktop Assist icon.  
2
3
Click Tools & Utilities.  
Click Supervisor Password.  
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Utilities  
Setting passwords  
117  
(Sample Image) Supervisor Password tab  
4
5
6
Click Set.  
Enter your password, and then enter it again to verify.  
Click Set.  
NOTE  
Under User Policy, this option may or may not ask for password  
verification.  
7
8
9
Click OK to save your password as a text file.  
Click Save.  
Click OK  
Deleting a supervisor password  
To delete a supervisor password:  
1
To access Supervisor Password from the Start screen begin  
typing Supervisor Password, or while in the Desktop screen  
double-click the Desktop Assist icon.  
2
3
Click Tools & Utilities.  
Click the Supervisor Password icon.  
A pop-up screen appears asking for a password.  
Enter your password.  
4
5
Click Delete.  
An authority verification pop-up screen appears.  
Click Delete.  
6
7
8
Enter the password, and then click Verify.  
Click OK to exit.  
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Utilities  
Setting passwords  
118  
Using a user password  
A user password provides power-on password protection.  
Setting a user password  
If you choose to set a supervisor or user password, TOSHIBA  
strongly recommends that you save your password in a location  
where you can later access it should you not remember it.  
TOSHIBA is not responsible for any losses that may occur to you, your  
organization or others as a result of the inability to access your  
computer.  
To register a password for the power-on password functions:  
1
To access User Password from the Start screen begin typing  
User Password, or while in the Desktop screen double-click  
the Desktop Assist icon.  
2
3
4
5
6
7
8
9
Click Tools & Utilities.  
Click the User Password icon.  
Click Set.  
Enter your password, and then enter it again to verify.  
Click Set.  
Click OK to save your password as a text file.  
Click Save.  
Click OK.  
Deleting a user password  
To cancel the power-on password function:  
1
To access User Password from the Start screen begin typing  
User Password, or while in the Desktop screen double-click  
the Desktop Assist icon.  
2
3
Click Tools & Utilities.  
Click the User Password icon.  
A pop-up screen appears asking for a password.  
Enter your password  
4
5
Click Delete.  
An authority verification pop-up screen appears.  
Click Delete.  
6
7
8
Enter the password, and then click Verify.  
Click OK to exit.  
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Utilities  
System Settings  
119  
System Settings  
System Settings is the TOSHIBA configuration management tool  
available through the Windows® operating system. To access it:  
1
To access System Settings from the Start screen begin typing  
System Settings, or while in the Desktop screen double-click  
the Desktop Assist icon.  
2
3
Click Tools & Utilities.  
Click System Settings.  
The System Settings screen appears.  
(Sample Image) System Settings screen – General tab options  
The System Settings screen may have the following tabs:  
Boot—Allows you to change the sequence in which your  
computer searches the drives for the operating system  
Boot Speed—Reduces the time needed for the BIOS to  
initialize, using either the Fast or Normal settings.  
Panel open/Power on—Allows you to turn on the  
computer when opening the display panel while the  
Display—Allows you to change various default settings for the  
built-in display  
NOTE  
When the computer restarts, it remembers the last configuration. If  
data does not appear on the display you are using after starting in  
Sleep mode, press the ( ) + P keys to toggle the display. For more  
information, see “Directing the display output when you turn on the  
computer” on page 68.  
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Utilities  
Sleep and Charge  
120  
General—Allows you to view the current BIOS version or  
change certain settings back to their default values  
HDD Protection—Allows you to enable or disable HDD  
Protection  
Keyboard—Allows you to access the wake-on keyboard  
function, or to configure the function keys  
LAN—Allows you to set networking functions  
ODD tray lock—Allows you to set conditions for ODD tray  
lock  
Password—Allows you to set a user password  
SATA—Allows you to set conditions for SATA  
USB—Allows you to enable or disable USB Legacy Emulation  
Sleep and Charge  
(Available on certain models.)  
This utility displays whether the “USB Sleep and Charge function”  
is enabled or disabled and shows the position of the USB port that  
supports the “USB Sleep and Charge function.”  
1
While in the Desktop screen double-click the Desktop Assist  
icon.  
2
3
4
Click Tools & Utilities.  
Click System Settings.  
Click Sleep and Charge.  
Sleep and Charge  
Your computer can supply USB bus power (DC 5V) to the USB  
port even when the computer is in Sleep mode, Hibernation mode  
or shutdown state (powered off).  
This function can only be used for the port that supports the USB  
Sleep and Charge function (hereinafter called “compatible port”).  
Compatible ports are USB ports that have the ( ) symbol icon.  
You can use the “USB Sleep and Charge function” to charge certain  
USB compatible external devices such as mobile phones or portable  
digital music players. However, the “USB Sleep and Charge  
function” may not work with certain external devices even if they  
are compliant with the USB specification. In those cases, power on  
the computer to charge the device.  
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Utilities  
Sleep and Charge  
121  
NOTE  
When “USB Sleep and Charge function” is set to Enabled, USB  
bus power (DC 5V) will be supplied to the compatible port even  
when the power of the computer is turned OFF.  
USB bus power (DC 5V) is similarly supplied to the external  
devices which are connected to the compatible ports. However,  
some external devices cannot be charged solely by supplying  
USB bus power (DC 5V).  
As for the specifications of the external devices, please contact  
the device manufacturer or check the specifications of the  
external devices thoroughly before use.  
If USB Sleep and Charge is enabled, the computer’s battery will  
discharge during hibernation or when the computer is turned off.  
It is recommended that you connect the AC adaptor to the  
computer when enabling the USB Sleep and Charge function.  
Using the “USB Sleep and Charge function” to charge external  
devices will take longer than charging the devices with their own  
chargers.  
If an external device is connected to the compatible port when  
the AC adaptor is not connected to the computer, the battery of  
the computer will be depleted even when the power of the  
computer is turned OFF. As such, we recommend that you  
connect the AC adaptor to the computer when using the “USB  
Sleep and Charge function.”  
External devices connected to the USB bus power (DC 5V)  
function that interfaces with the power ON/OFF of the computer  
may always be in an operational state.  
When there is a current overflow of the external device connected  
to the compatible port, USB bus power (DC 5V) supply may be  
stopped for safety reasons.  
When “USB Sleep and Charge function” is set to Enabled, the  
“USB Wakeup function” does not work for compatible port.  
In that case, if there is a USB port that does not have the USB  
Sleep and Charge function-compatible icon ( ), attach the  
mouse or keyboard to it.  
The “USB Wakeup function” will now work, but the “USB Sleep  
and Charge function” will be disabled.  
Metal paper clips or hair pins/clips will generate heat if they come  
into contact with USB ports. Do not allow USB ports to come into  
contact with metal products, for example when carrying the computer  
in your bag.  
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Utilities  
Sleep and Charge  
122  
Enabling/Disabling USB Sleep and Charge  
This utility can be used to enable or disable the USB Sleep and  
Charge function. To enable this function, select Enable. To disable  
this function, toggle the Enable button to the Disabled position.  
You can also control whether charging takes place when the  
computer is running on battery power. To do so, select or de-select  
the Enable under Battery Mode check box in the utility.  
If you enable charging when the computer is running on battery  
power, you can specify that charging stops when battery power  
drops below a certain level. Use the slider at the bottom of the  
utility window (beneath the “Lower limit of remaining battery life”  
heading) to specify when charging should stop. For example, if you  
set the slider to 10%, charging will stop when 10% or less of the  
battery power remains.  
Power supply mode settings  
Your computer may provide two different charging modes, to  
support various types of USB devices. If your computer provides  
more than one charging mode, the charging mode you should select  
depends on the USB device you want to charge. For example, Auto  
Mode, which is the default mode, will charge a wide variety of  
digital audio players. If your device does not charge in Auto Mode,  
try using Alternate Mode. To select a different charging mode, use  
the Power supply mode drop-down list in the utility.  
(Sample Image) Sleep and Charge screen  
NOTE  
With certain external devices, the USB Sleep and Charge function  
may not work no matter which charging mode you select. In those  
cases, disable USB Sleep and Charge in the utility and turn the  
computer on to charge the device, or use a different charging device.  
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Utilities  
Sleep and Charge  
123  
Sleep and Music  
(Available on certain models.)  
Your Toshiba computer may be equipped with the “Sleep and  
Music” feature that allows you to listen to music stored on a  
portable audio device using the speakers of your computer, even  
when the computer is powered OFF. Power OFF includes Sleep  
Mode, Hibernation Mode, or shutdown state.  
When the Sleep and Music feature is enabled, it is possible to play  
music from the computer’s speakers by connecting an audio cable  
to the Microphone/Line-in  
jack. Using this feature discharges  
the computer’s battery; therefore, it is recommended that the  
computer be connected to an external power source via the AC  
Adaptor.  
The volume settings and sound quality may differ between  
Windows® mode and “Sleep and Music” mode. When using the  
“Sleep and Music” feature, the volume adjustment and mute setting  
cannot be changed from the computer. To adjust these settings, use  
the volume controls on your portable audio device. Be sure to turn  
down the volume of the portable audio device before connecting it  
to the computer.  
NOTE  
This feature applies only to the computer’s speakers. The headphone  
jack and mute function on the computer are disabled when using  
“Sleep and Music.”  
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Utilities  
HDD Protection Utility  
124  
HDD Protection Utility  
The HDD Protection Utility controls your computer’s hard disk  
drive (HDD) protection feature, which parks the HDD whenever  
motion is detected on the computer. Using this utility, you can  
enable or disable hard disk drive (HDD) protection, and set the  
motion detector’s sensitivity level for AC power and battery power  
operation.  
To use the HDD Protection Utility:  
1
While in the Desktop screen double-click the Desktop Assist  
icon.  
2
3
4
Click Tools & Utilities.  
Click System Settings.  
Click HDD Protection.  
The HDD Protection Properties window appears.  
(Sample Image) HDD Protection Properties window  
5
Select ON to enable HDD protection, or select OFF to disable  
HDD protection.  
6
7
Set the battery and AC power detection levels as desired.  
Click OK.  
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Utilities  
Function Key  
125  
Function Key  
Turns notifications for touch pad status ON/OFF.  
(Sample Image) Function Key  
NOTE  
The Function option is disabled by default.  
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Utilities  
PC Diagnostic Tool Utility  
126  
PC Diagnostic Tool Utility  
This utility can help diagnose problems with devices in your  
computer. Refer to the online Help documentation within the  
application for additional help.  
NOTE  
The PC Diagnostic Tool utility may show tests for features you do not  
have. This is normal and does not indicate a problem.  
To use the PC Diagnostic Tool utility:  
1
To access PC Diagnostic Tool utility from the Start screen  
begin typing PC Diagnostic Tool, or while in the Desktop  
screen double-click the Desktop Assist icon.  
2
3
Click Support & Recovery.  
Click PC Diagnostic Tool.  
The PC Diagnostic Tool window appears.  
Click the Diagnostic Tool tab.  
4
(Sample Image) PC Diagnostic Tool window  
5
Select the device(s) that you would like to test by clicking the  
check box that appears to the left of the device.  
NOTE  
Click the + (plus) and - (minus) symbols to expand and collapse the  
categories.  
6
Click Start Diagnostics when you are ready to begin the tests.  
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Utilities  
PC Health Monitor  
127  
PC Health Monitor  
The PC Health Monitor software program monitors computer  
system functions such as power consumption, the cooling system  
and the 3D Accelerometer (available on certain models). It alerts  
users to specific system conditions via pop-up messages. It also  
tracks the usage of the computer and related devices and logs  
service-relevant information on the computer's internal storage  
drive.  
The collected information includes device operation time and  
number of actuations or status changes (e.g.: number of power  
button and Fn key combination uses, and AC adaptor, battery, LCD,  
fan, HDD, sound volume, wireless communication switch, docking  
and USB information), date of initial system use, and also computer  
and device usage (e.g.: power settings, battery temperature and  
recharging, CPU, memory, backlight illumination time, and  
temperatures for various devices). The collected information is not  
limited to the examples specified here. The stored data uses a very  
small portion of the total hard disk capacity (approximately 3 MB  
or less per year).  
This information is used to identify and provide a notification of  
system conditions that may affect the performance of your  
TOSHIBA computer. It may also be used to help diagnose problems  
should the computer require service by TOSHIBA or TOSHIBA's  
authorized service providers. Additionally, TOSHIBA may use this  
information for quality assurance analysis.  
Subject to the use restrictions above, the data logged on the internal  
storage drive may be transferred to entities located outside of your  
country or region of residence (e.g., European Union). Those  
countries may or may not have the same data protection laws or  
data protection levels as required by your home country or region.  
You may disable the PC Health Monitor at any time by uninstalling  
the software via the Windows® Control Panel. Doing so will  
automatically delete all collected information from the internal  
storage drive.  
The PC Health Monitor software does not extend or modify  
TOSHIBA's obligations under its standard limited warranty in any  
way. TOSHIBA's standard limited warranty terms and limitations  
apply.  
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Utilities  
Recovery Media Creator  
128  
Recovery Media Creator  
The Recovery Media Creator utility enables you to create recovery  
media that can be used to return your system to its out-of-box state,  
if necessary. For detailed information on using the utility to create  
recovery media, see “Creating recovery media” on page 54.  
Service Station  
The Service Station helps you keep your new computer running at  
its best by notifying you when updated software, firmware,  
documentation or other information is available for your computer.  
The Service Station will alert you when updates are available, and  
you can then choose to install the updates if you wish.  
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Utilities  
129  
TOSHIBA Application Installer  
TOSHIBA Application Installer  
The TOSHIBA Application Installer allows you to reinstall the  
drivers and applications that were originally bundled with your  
computer.  
To reinstall drivers and applications:  
1
To access TOSHIBA Application Installer from the Start  
screen begin typing Application Installer, or while in the  
Desktop screen double-click the Desktop Assist icon.  
2
3
Click Support & Recovery.  
Click TOSHIBA Application Installer.  
The TOSHIBA Application Installer window appears.  
Click Next.  
4
(Sample Image) TOSHIBA Application Installer screen  
Click the item you want to install.  
5
(Sample Image) TOSHIBA Application Installer selection screen  
6
Click Install, then follow the on-screen prompts to complete  
the installation process.  
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Chapter 6  
If Something Goes Wrong  
Some problems you may encounter when using your computer are  
relatively easy to identify and solve. Others may require help from  
your network administrator or the manufacturer of the software  
program.  
This chapter aims to help you solve many problems by yourself. It  
covers the problems you are most likely to encounter.  
If all else fails, contact Toshiba. You will find information on  
Toshiba’s support services at the end of this chapter.  
Problems that are easy to fix  
Your program stops responding.  
If you are working with a program that suddenly freezes all  
operations, chances are the program has stopped responding. You  
can exit the failed program without shutting down the operating  
system or closing other programs.  
To close a program that has stopped responding:  
1
Press Ctrl, Alt, and Del simultaneously (once).  
The Windows® Task Manager window appears.  
Click the Task Manager tab.  
2
If a program has stopped responding, the words “not  
responding” appear beside its name in the list.  
130  
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If Something Goes Wrong  
Problems when you turn on the computer  
131  
3
4
Select the program you want to close, then click End Task.  
Closing the failed program should allow you to continue  
working. If it does not, continue with the next step.  
Close the remaining programs one by one by selecting the  
program name, then End Task.  
Closing all programs should allow you to continue working. If  
it does not, power off your computer and then restart it.  
Problems when you turn on the computer  
These problems may occur when you turn on the power.  
The computer will not start.  
Make sure you attached the AC adaptor and power cord/cable  
properly or installed a charged battery.  
Press and hold the power button for at least 10 seconds.  
If you are using the AC adaptor, check that the wall outlet is  
working by plugging in another device, such as a lamp.  
Verify that the computer is on by looking at the power indicator. If  
the indicator is glowing, the computer is on. Also, try turning the  
computer off and then on.  
If you are using an AC adaptor, verify that the computer is receiving  
power from the external power source by looking at the AC power  
light. If the indicator is glowing, the computer is connected to a live  
external power source.  
The computer starts but when you press a key nothing  
happens.  
Verify that the active program accepts text input. Try clicking your  
mouse on an area where you can type text and try typing again.  
Your computer may be in Sleep mode and have a software or  
resource conflict. When this happens turning the power on returns  
you to the problem instead of restarting the system. To clear the  
condition, press Ctrl, Alt, and Del simultaneously. Then shut down the  
computer via software, or follow the steps if your program stops  
responding (see “Problems that are easy to fix” on page 130).  
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If Something Goes Wrong  
Problems when you turn on the computer  
132  
The computer displays the WARNING RESUME FAILURE/Windows Error  
Recovery – Windows did not shut down successfully message.  
To continue, select Start Windows normally. This can happen if  
the computer was put into Sleep mode and the battery has  
discharged. If you performed a shutdown before this message was  
displayed, a program or driver may have prevented Windows® from  
shutting down.  
Data stored in the computer’s memory has been lost. Data stored in  
the computer’s internal storage drive may not be affected.  
Always save your data even when you are using Sleep mode. If  
your battery fully discharges, information that has not been saved  
will be lost. Your computer can be configured to warn you when the  
battery is running low see “What to do when the battery runs low”  
on page 90.  
If you are running on battery power, it is recommended that you do  
not leave the computer in Sleep mode for long periods of time.  
To charge the battery, leave the computer plugged into a live wall  
outlet for several hours. For more information see “Charging the  
main battery” on page 86.  
The AC power light is blinking.  
If the AC power light is blinking, try the following steps:  
1
Cut off power to the computer by disconnecting the AC adaptor  
and removing the battery. The error condition will be  
interrupted, and the AC power light will stop flashing.  
2
Put the battery back into the computer. Do not connect the AC  
adaptor. Try turning the computer on again.  
If the computer starts normally, the AC adaptor may be  
defective and will need to be replaced.  
If the AC power light starts flashing, remove the battery, and  
continue with the steps below.  
3
Connect the AC adaptor to the computer. Leave the battery out  
of the computer. Try turning the computer on again.  
If the computer starts normally, the battery may need  
charging, may be depleted, or may be defective. Turn the  
computer off, insert the battery, turn the computer on, and then  
leave the computer running for several hours, which will  
deliver a slow, steady “trickle-charge” to the battery. Once the  
battery has been trickle-charged, it may begin working  
correctly again.  
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If Something Goes Wrong  
133  
Windows® operating system is not working  
If the trickle-charging does not prove effective, visit the  
Toshiba Web site at support.toshiba.com and see the Support  
Bulletin Step-Charging the computer’s battery (click the  
Ask Iris® link and search for the support bulletin by name).  
4
5
Connect the AC adaptor to a different power outlet, preferably  
in a different room. If the computer starts normally, there may  
be a problem with the AC outlet itself, or the voltage level  
available from it.  
Verify that the AC adaptor is the correct unit for your computer  
model. The computer may not be able to start from an AC  
adaptor that is rated for less current (amperage) than the  
computer requires, even if the rated voltage is correct, and the  
plug fits correctly in the DC-IN socket. The labels on the  
bottom of the computer and the AC adaptor show the  
specifications for voltage (“V”) and current (“A) for each  
device. The voltage level must match exactly. The amperage  
rating of the AC adaptor must be equal to or greater than that  
required by the computer.  
The battery light is blinking when the computer is on.  
If the battery light is blinking when the computer is on, this  
indicates a power mismatch. Do the following:  
1
Check the OUTPUT specifications on the AC adaptor  
(for example, DC 19V – 3.95A)  
2
Check the INPUT specifications on the bottom of the  
computer.  
The output specifications of the AC adaptor must match the  
input specifications of the computer.  
3
If the specifications do not match, locate and use the AC  
adaptor that shipped with your computer. If the specifications  
do match, contact Toshiba. See “Contacting Toshiba” on  
page 158.  
Windows® operating system is not working  
Once you are familiar with your computer and used to the way the  
operating system responds to your work routine, you can easily  
detect if the operating system is not working correctly. For  
example:  
The operating system fails to start after the initial startup  
appears.  
The operating system takes a long time to start.  
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If Something Goes Wrong  
134  
Windows® operating system is not working  
The operating system responds differently from the normal  
routine.  
The screen does not look right.  
Unless a hardware device has failed, problems usually occur when  
you change the system in some way such as installing a new  
program or adding a device.  
If you experience any of these problems, use the options in the  
Startup menu to fix the problem.  
Using Startup options to fix problems  
If the operating system fails to start properly, you may need to  
troubleshoot the Operating System and/or its settings. There are  
several options to choose from depending on the severity of the  
problem and your level of expertise with computers.  
If Windows® fails to start properly twice, the Windows® Boot menu  
will launch. To enter the Boot menu manually:  
1
2
3
4
Press Ctrl, Alt, and Del simultaneously (once).  
Press the Power button in the lower right corner of your screen.  
Click the Restart option from the menu.  
Click Troubleshoot from the menu.  
You now have several options:  
Refresh your computer  
Your files and personalization settings won't change  
Your computer settings will be changed back to their defaults  
Your Apps from the Windows® Store are retained  
Apps you installed from discs or Web sites are removed  
A list of removed apps is saved to your desktop  
For more information, see “Refresh your PC (with user’s data)” on  
page 57.  
Reset your computer  
All of your personal files and apps are removed  
Your computer settings are changed back to their defaults  
For more information, see “Reset your PC” on page 59.  
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If Something Goes Wrong  
135  
Windows® operating system is not working  
Advanced options  
Clicking this option presents you with another set of options:  
System Restore  
System Restore allows you to use a Restore point to return the  
computer to a state at which it was performing properly.  
Restore points are created:  
When new hardware or software is installed  
Manually by the user  
System Image Recovery  
Windows® will “Recover” the Operating system using a specific  
image provided by the user.  
Automatic Repair  
This feature automates the repair process. The Operating System  
will automatically look for problems and repair them if possible.  
Command Prompt  
The command prompt is a very powerful tool for advanced users.  
Startup Settings  
In previous Operating Systems the majority of the options found on  
this menu were available by pressing the F8 key during the  
Windows® boot process:  
Enable low resolution video mode  
Restarts Windows® using your current video driver at low  
resolution. This allows you to reset your display settings in the  
event they have been improperly set.  
Enable debugging mode  
Starts Windows® in an advanced troubleshooting mode  
Enable boot logging  
Creates a file that lists all the drivers that are installed during  
startup  
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If Something Goes Wrong  
136  
Windows® operating system is not working  
Enable Safe Mode  
Starts Windows® with a minimal set of drivers and services. If  
the computer starts and runs in Safe Mode, you will know the  
Operating System is most likely working properly and that you  
should look to third-party applications or drivers for the source  
of your problem.  
Disable driver signature enforcement  
Allows drivers containing improper signatures to be installed  
Disable early-launch anti-malware protection  
Allows drivers to initialize without being measured by the  
Anti-malware driver  
Disable automatic restart on system failure  
Prevents Windows® from automatically restarting if an error  
causes it to fail. Choose this option only if Windows® is stuck  
in a loop where it fails, attempts to restart, and fails again  
repeatedly.  
Internet problems  
My Internet connection is very slow.  
Many factors contribute to the speed with which you can surf the  
Internet. They include: network speed, network conditions, time of  
day (when everyone else is surfing, your access can be slow) and  
popularity of the sites you are trying to access. If accessing a  
particular site is very slow, try later.  
My browser cannot find the URL address I typed in.  
Make sure you separated the domain names of the address with the  
forward slash (/). Check the spelling of each name and the syntax of  
the address carefully. A single incorrect letter or missed character  
will make it impossible for your browser to locate the site.  
My browser cannot find a site I bookmarked.  
The World Wide Web is constantly changing. A site you  
bookmarked yesterday may not be available today or its server may  
be down for temporary repair. Try again later.  
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If Something Goes Wrong  
Fixing a problem with Device Manager  
137  
Windows® operating system can help you  
If the operating system has started properly but you still have a  
problem using your computer, the online Help can assist you in  
troubleshooting the problem. Getting to the online Help will differ  
depending on which interface you are in:  
Start screen—Type Help and Support  
NOTE  
As soon as you begin typing, the search feature automatically  
begins.  
Desktop—Press the F1 key  
When the “Windows Help and Support” screen appears, do one or  
both of the following:  
In the open search field type the topic you need help with  
and follow the on-screen instructions  
Click one of the options listed in the window and follow  
the instructions  
You can connect to Support Online by going to Toshiba support at  
Fixing a problem with Device Manager  
Device Manager provides a way to check and change the  
configuration of a device.  
Changing the default settings using Device Manager can cause other  
conflicts that make one or more devices unusable. Device Manager  
is a configuration tool for advanced users who understand  
configuration parameters and the ramifications of changing them.  
Checking device properties  
Device Manager provides a way to view the properties of a device.  
Properties include the name of the manufacturer, the type of device,  
the drivers installed, and the system resources assigned to the  
device.  
To check a device’s properties:  
1
From the Start screen, type Device.  
The search feature appears.  
Click Settings.  
2
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If Something Goes Wrong  
Memory problems  
138  
3
4
From the list of device(s), click Device Manger.  
To view the device(s) installed, double-click the device type.  
The General tab, which provides basic information about  
the device.  
The Resources tab, which lists resources assigned to the  
device. This tab does not appear if the device is not using  
resources.  
The Driver tab, which displays the drivers being used by  
the device. This tab also provides options for updating the  
driver or rolling back the driver in case the new version is  
causing a problem.  
The tabs that appear in the dialog box vary from one device to  
another.  
For more information about Device Manager, refer to Windows®  
online Help.  
Memory problems  
Incorrectly connected or faulty memory modules may cause errors  
that seem to be hardware or even software related. It is worthwhile  
checking for these first:  
1
2
3
From the Start or Desktop screen, move your pointer over the  
upper or lower right corner of the screen.  
When the Windows® Charms appear, click the Settings (  
Charm.  
)
In the lower right of the screen click the Power ( ) icon.  
Shut down option  
Power  
(Sample Image) Shut down  
4
While holding the Shift key, click the Shut down option.  
The computer closes all open applications, shuts down the  
operating system, and then turns off.  
5
Check for the error again.  
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Power and the batteries  
139  
6
If the error recurs, remove the memory module entirely and  
check for the error again.  
If removing the memory module eliminates the error, the  
memory module may be faulty. If the error recurs without the  
memory module installed, the error is not caused by the  
memory module.  
TECHNICAL NOTE: You must have at least one memory module  
installed for the computer to work.  
NOTE  
For this model, Slot A is the bottom slot. Slot B is the top slot. If only  
one memory module is to be installed, it must be installed in Slot A.  
Power and the batteries  
Your computer receives its power through the AC adaptor and  
power cord/cable or from the system batteries (battery, optional  
secondary battery, and real-time clock (RTC) battery). Power  
problems are interrelated. For example, a faulty AC adaptor or  
power cord/cable will neither power the computer nor recharge the  
batteries.  
Here are some typical problems and how to solve them:  
The AC power light does not come on when you plug in the  
AC adaptor and power cord/cable.  
Make sure the AC adaptor and power cord/cable are firmly plugged  
into both the wall outlet and the computer.  
If the AC power light still does not come on, check that the wall  
outlet is working properly by plugging in a lamp or other appliance.  
The AC adaptor and power cord/cable work correctly, but the  
battery will not charge.  
The battery does not charge while the computer is consuming full  
power. Try turning off the computer.  
The battery may not be inserted correctly in the computer. Turn off  
the computer, remove the battery, clean the contacts with a soft dry  
cloth (if necessary) and replace the battery. See “Removing the  
battery from the computer” on page 94.  
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Power and the batteries  
140  
The battery may be too hot or too cold to charge properly. If you  
think this is the probable cause, let the battery reach room  
temperature and try again.  
If the battery has completely discharged, it will not begin charging  
immediately. Leave the AC adaptor and power cord/cable  
connected, wait 20 minutes and see if the battery is charging.  
If the battery light is glowing after 20 minutes, let the computer  
continue charging the battery for at least another 20 minutes before  
you turn on the computer.  
If the battery light does not glow after 20 minutes, the battery may  
have reached the end of its useful life. Try replacing it.  
The battery appears not to power the computer for as long as  
it usually does.  
If you frequently repeat shallow charge and discharge, the battery  
meter may become inaccurate. Let the battery discharge  
completely, then try charging it again.  
Check the power options via your Power Plans (see “Power Plans”  
on page 92). Have you added a device, such as a memory module,  
that takes its power from the battery? Is your software using the  
internal storage drive more? Is the display power set to turn off  
automatically? Was the battery fully charged to begin with? All  
these conditions affect how long the charge lasts.  
maximum capacity and will need to be replaced. This is normal for  
all batteries. To purchase a new battery pack, see your accessories  
information included with your computer, or visit the Toshiba Web  
site at accessories.toshiba.com. Refer to this site often to stay  
current on the most recent software and hardware options for your  
computer, and for other product information.  
For more information on maintaining battery power, see “Charging  
the main battery” on page 86.  
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141  
Keyboard problems  
Keyboard problems  
NOTE  
To capture a print screen of the entire screen, press the  
Fn + PRTSC key.  
To capture only the active window displayed, press Fn + ALT while  
simultaneously pressing the PRTSC key.  
If, while typing, strange things happen or nothing happens, the  
problem may be related to the keyboard itself.  
You have connected an external keyboard and the operating  
system displays one or more keyboard error messages.  
You may need to update your keyboard driver. Refer to the  
documentation that came with the keyboard or to the keyboard  
manufacturer's Web site.  
The keyboard you connected may be defective or incompatible with  
the computer. Try using a different make of keyboard.  
Display problems  
Here are some typical display problems and their solutions:  
The screen is blank.  
Display Auto Off may have gone into effect. Press any key to  
activate the screen.  
If you are using the built-in screen, make sure the display priority is  
not set for an external monitor. To do this, press F4. If this does not  
correct the problem, press F4 again to return the display priority to  
its previous setting.  
HINT: Pressing the F4 key several times will advance you through the  
display options.  
If you are using an external monitor:  
Check that the monitor is turned on.  
Check that the monitor’s power cord/cable is firmly plugged  
into a working power outlet.  
Check that the cable connecting the external monitor to the  
computer is firmly attached.  
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Display problems  
142  
Try adjusting the contrast and brightness controls on the  
external monitor.  
Press F4 to make sure the display priority is not set for the built-  
in screen.  
The screen does not look correct.  
You can change the display settings by clicking a blank area of the  
desktop with the secondary control button, then clicking  
Personalize. This opens the Personalization window. Choose a  
theme for your desktop background, under Colors, Sounds, and  
Screen Saver, or change the settings for each of these components  
individually. Click Display and then Change display settings to  
choose the screen resolution.  
For more information, see the Windows® online Help.  
A message displays saying that there is a problem with your  
display settings and that the adapter type is incorrect or the  
current settings do not work with your hardware.  
Reduce the size of the color palette to one that is supported by the  
computer’s internal display.  
To change the display properties:  
1
2
3
Right-click in a blank area of the Windows® desktop.  
Click Personalize, and then Display.  
Use the menu on the right hand side of the page to:  
Adjust resolution  
Adjust brightness  
Calibrate color  
Change display settings  
Project to a second screen  
Adjust Clear Type text  
4
Click OK.  
The display mode is set to Simultaneous and the external  
display device does not work.  
Make sure the external monitor is capable of displaying at  
resolutions of 800 x 600 or higher. Devices that do not support this  
resolution will only work in Internal/External mode, and not  
simultaneous mode.  
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Disk or storage drive problems  
143  
Small bright dots appear on your TFT display when you turn  
on your computer.  
Small bright dots may appear on your screen display when you  
turn on your computer. Your display contains an extremely large  
number of thin-film transistors (TFT) and is manufactured using  
high-precision technology. Any small bright dots that may appear  
on your display are an intrinsic characteristic of the TFT  
manufacturing technology. Over a period of time, and depending on  
the usage of the computer, the brightness of the screen will  
deteriorate. This is also an intrinsic characteristic of the screen  
technology. When the computer is operated on battery power, the  
screen will dim and you may not be able to increase the brightness  
of the screen while on battery power.  
Disk or storage drive problems  
Problems with the storage drive or with external media usually  
show up as an inability to access the drive or as sector errors.  
Sometimes a drive problem may cause one or more files to appear  
to have garbage in them. Typical problems are:  
You are having trouble accessing a drive, or one or more files  
appear to be missing.  
Make sure you are identifying the drive by its correct name  
(A: or C:).  
Error-checking  
NOTE  
This feature is not available for optical disc drives.  
Run Error-checking, which analyzes the directories and files on the  
storage drive and repairs any damage it finds.  
To run Error-checking:  
1
From the Start screen, type computer.  
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If Something Goes Wrong  
Disk or storage drive problems  
144  
2
Click Computer from the list that appears.  
(Sample Image) Search results for “computer”  
Right-click the drive you wish to check.  
3
(Sample Image) Clicking on the drive  
4
In the pop-up menu, click Properties.  
The drive’s Properties box appears.  
Click the Tools tab.  
5
6
Click the Check button.  
The Error Checking box appears.  
The system will alert you if you need to scan the drive.  
7
Even if you do not need to scan the drive for errors you can  
scan by clicking Scan drive.  
Error-checking tests and repairs the storage drive.  
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Optical disc drive problems  
145  
Your hard disk seems very slow.  
If you have been using your computer for a long time, your files  
may have become fragmented. Run Disk Defragmenter.  
To do this:  
1
Move your pointer over the upper or lower right corner of the  
screen. When the Windows® Charms appear click the Search  
(
) Charm, click Settings and, in the Search field, type  
Defragment.  
2
3
Click Defragment and Optimize Drives.  
From the Optimize Drives menu click the drive you wish to  
defragment.  
4
Click the Optimize button.  
The system will display the status as it optimizes and  
defragments the drive.  
Your data files are damaged or corrupted.  
Refer to your software documentation for file recovery procedures.  
Many software packages automatically create backup files.  
You may also be able to recover lost data using utility software.  
Consult your network administrator.  
Some programs run correctly but others do not.  
This is probably a configuration problem. If a program does not run  
properly, refer to its documentation and check that the hardware  
configuration meets its needs.  
Optical disc drive problems  
You cannot access a disc in the drive.  
If the optical disc drive is an external drive, make sure the two USB  
cables or the AC adaptor cable are properly connected to the  
computer and refer to the documentation that came with your drive.  
Make sure the tray that holds the optical disc is closed properly.  
Press gently until it clicks into place.  
Open the tray and remove the disc. Make sure the tray is clean. Any  
dirt or foreign object can interfere with the laser beam.  
Examine the disc to see if it is dirty. If necessary, wipe it with a  
clean cloth dipped in water or a neutral cleaner.  
Replace the disc in the tray. Make sure that the disc is lying flat  
against the tray, label side up. Close the tray carefully, making sure  
it has shut completely.  
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If Something Goes Wrong  
Optical disc drive problems  
146  
You press the disc eject button, but the drive tray does not  
slide out.  
Make sure the computer is connected to a power source and turned  
on. The optical disc drive eject mechanism requires power to  
operate.  
Make sure a program is not accessing the drive and preventing it  
from ejecting.  
If you need to remove a disc and cannot turn on the computer (for  
example, if the battery is completely discharged), use a narrow  
object, such as a straightened paper clip, to press the manual eject  
button. This button is in the small hole next to the optical disc drive  
eject button on the face of the optical disc drive tray.  
Never use a pencil to press the manual eject button. Pencil lead can  
break off inside the computer and damage it.  
Some discs run correctly but others do not.  
Check that the type of disc you are using is compatible with your  
optical disc drive. For more information regarding supported  
optical media formats, refer to the complete detail specifications for  
your computer at support.toshiba.com.  
If the problem is with an optical data disc, refer to the software’s  
documentation and check that the hardware configuration meets the  
program’s needs.  
The disc will not come out of the drive when you click the  
eject button on the screen.  
Press the button on the optical disc drive itself. For additional  
information see You press the disc eject button, but the drive tray  
does not slide out.” on page 146.  
High Definition content via the Blu-ray Disc™ (available on  
certain models) is not displaying properly.  
Make sure you are using an HDCP (High-Bandwidth Digital  
Content Protection) HDMI™ cable. If viewing High Definition  
content on an external monitor, your system may not support this  
function. For more information, see “Viewing Blu-ray Disc™  
movies” on page 78.  
Online content accessed through the Blu-ray Disc™ is not  
displaying.  
Make sure you are connected to the Internet.  
While viewing a Blu-ray Disc™ movie the sound is not  
coming from the computer's speakers.  
You can change the destination of the audio signal in Sound  
properties in the Control Panel.  
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Optical disc drive problems  
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NOTE  
Blu-ray Disc™ player Technology.  
(available on certain models)  
Compatibility and/or performance issues are possible. Certain interactive  
features may not be supported due to compatibility, network settings or  
other conditions. Advanced Access Content System (AACS) keys are  
integrated into your computer for copy protection purposes. Occasional  
renewal is required and will initially be provided at no charge. After the  
initial period, Corel Corporation will provide AACS key renewals pursuant  
to its then current terms and conditions. For more information on AACS  
Depending on Blu-ray Disc™ content, you may experience  
“frame dropping” or lower performance. Viewing on an external  
display requires an RGB/HDCP supported HDMI™ port. External  
power is required for viewing Blu-ray Disc™ content. Dual view  
feature is not supported. You must close all other applications  
during Blu-ray Disc™ playback.  
Blu-ray Disc™ player does not support DVD playback. Please  
use Windows Media® player or “TOSHIBA DVD Player” for DVD  
playback.  
Blu-ray Disc™ playback feature support may vary with each  
Blu-ray Disc™. Please contact content publisher directly with  
any questions.  
Do not play a Blu-ray Disc™ when recording a TV program,  
whether live or pre-scheduled. Doing so may cause Blu-ray  
Disc™ playback or television program recording errors.  
While playing a Blu-ray Disc™-J title, keyboard short-cut and  
resume play functions are not supported.  
Blu-ray Disc™ player does not support HD DVDs. Blu-ray™  
Discs with high definition content is required for HD viewing.  
Do not place your computer in sleep or hibernate mode while the  
Blu-ray Disc™ player is running.  
The region code of your Blu-ray Disc™ (video) must match  
the region code of your Blu-ray Disc™ player. Otherwise, the  
Blu-ray Disc™ will not play properly. Region codes can be set  
from the Blu-ray Disc™ software that came with your computer.  
Make sure to connect your computer's power cord/cable to a live  
electrical outlet via the AC Adaptor when playing a Blu-ray  
Disc™, otherwise, Blu-ray Disc™ playback may not operate  
smoothly.  
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Sound system problems  
148  
Sound system problems  
No sound is coming from the computer’s speakers.  
Adjust the volume control.  
Try pressing the F11 key to see if volume mute is disabled.  
Check that the volume control on the computer is turned up.  
If you are using external headphones or speakers, check that they  
are securely connected to your computer.  
The computer emits a loud, high-pitched noise.  
This is feedback between the microphone and the speakers. It  
occurs in any sound system when input from a microphone is fed to  
the speakers and the speaker volume is too loud. Adjust the volume  
control.  
Printer problems  
This section lists some of the most common printer problems.  
The printer will not print.  
Check that the printer is connected to a working power outlet,  
turned on and ready (on line).  
Check that the printer has plenty of paper. Some printers will not  
start printing when there are just two or three sheets of paper left in  
the tray.  
Make sure the printer cable is firmly attached to the computer and  
the printer.  
Run the printer’s self-test to check for any problem with the printer  
itself.  
Make sure you installed the proper printer drivers as shown in  
instructions that came with the printer.  
You may have connected the printer while the computer is on.  
Disable Sleep mode, turn off the computer, and turn off the printer.  
Turn the printer back on, make sure it is online, and then turn the  
computer back on.  
Try printing another file. For example, you could create and attempt  
to print a short test file using Notepad. If a Notepad file prints  
correctly, the problem may be in your original file.  
If you cannot resolve the problem, contact the printer’s  
manufacturer.  
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Wireless networking problems  
149  
The printer will not print what you see on the screen.  
Many programs display information on the screen differently from  
the way they print it. See if your program has a print preview mode.  
This mode lets you see your work exactly as it will print. Contact  
the software manufacturer for more information.  
Wireless networking problems  
NOTE  
This section provides general troubleshooting tips for networking  
problems, specifically wireless (Wi-Fi®) networking.  
The terms and concepts used assume a basic understanding of  
networks, and may be for more advanced users. If you need  
assistance or if you are not familiar with the terminology, please see  
Windows® Help and Support or contact your computer technician.  
If your computer is equipped with an internal Wi-Fi® adapter,  
verify that Airplane mode is OFF (the wireless indicator light  
will be lit).  
Verify that your computer can detect access points or routers. If  
it can detect a Wi-Fi® access point or router then it may be a  
configuration issue.  
Verify that signal strength is good using the utility provided  
with the Wi-Fi® adapter.  
If another computer is on the same network, verify that it has  
network access, and can connect to the Internet. If, for  
example, the other computer cannot browse to a public Web  
site, the ISP’s (Internet Service Provider) service may be  
disrupted.  
Verify that the Service Set Identifier (SSID), or network  
name, is correct - i.e., that it matches the SSID assigned to the  
access point you are attempting to connect through. SSIDs are  
case-sensitive.  
Check the Windows® Control Panel's Device Manager to verify  
that the Wi-Fi® adapter is recognized by the Windows®  
operating system, and that the driver is loaded. To access  
the Device Manager, from the Start screen begin typing  
Computer, or if you are in the Desktop screen, move your  
pointer over the upper or lower right corner of the screen.  
When the Windows® Charms appear click the Search (  
)
Charm, and then type Computer. Click Control Panel,  
System and Security, and then System. Carefully note any  
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If Something Goes Wrong  
Wireless networking problems  
150  
error messages - these will be very helpful if you should  
confer with a support technician at a later time.  
NOTE  
To enable or disable wireless communication, use the F12 key. For  
more information see “Disabling or enabling wireless devices” on  
page 164.  
Use IPCONFIG to verify that the computer has a useful IP  
address - one other than the private address of  
169.254.xxx.xxx assigned by Windows®.  
1
2
3
From the Start screen, type Cmd.  
Click Command Prompt.  
Enter IPCONFIG/ALL, and then press ENTER.  
The IP address for each active network adapter will be  
displayed.  
Connect your computer directly to your router or broadband  
modem, by plugging a standard CAT5 Ethernet patch cable  
(sold separately) into your computer's RJ45 Ethernet port. If  
your connection problem disappears, the problem lies in the  
Wi-Fi® part of your network.  
If you have enabled any security provisions (closed system,  
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),  
check the access point vendor's Web site for recent firmware  
upgrades. Problems with WEP keys, in particular, are  
frequently addressed in new firmware releases.  
The Windows® operating system wireless management utility  
does not work.  
If you are using an external Wi-Fi® adapter (a USB adapter, or other  
variety), check if the adapter comes with its own management  
utility. If it does, the utility may be disabling the Windows®  
operating system wireless management utility, in which case you  
must use the adapter's management utility. If the documentation  
that accompanies the adapter does not provide enough information  
to determine if this is the case, contact that vendor's support group  
for further advice.  
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DVD Blu-ray Disc™ operating problems  
151  
DVD Blu-ray Disc™ operating problems  
(Available on certain models.)  
If you experience a problem playing DVDs or Blu-ray™ Discs, you  
may be able to fix the problem yourself.  
For general problems playing a DVD or Blu-ray Disc™ title, try the  
following steps:  
1
2
3
Verify that the disc is in a format that the drive supports.  
Ensure that the disc is properly inserted in the drive tray.  
Use the DVD or Blu-ray Disc™ player software that came with  
your computer to view DVD or Blu-ray Disc™ movies.  
4
Clean the disc and try again.  
A dirty drive can also cause audio problems. If you have tried  
several discs and all fail, consider sending your drive to an  
authorized service provider to get it cleaned.  
5
From the Start screen, type Computer. Click Computer from  
the list that appears.  
The optical disc drive should appear in the list.  
6
7
See “Checking device properties” on page 137 for instructions  
on using Device Manager to view the optical disc drive  
properties.  
Check the Toshiba Web site for new information on optical  
disc drives and their operation.  
A blank screen appears while watching a DVD-ROM or  
BD-ROM movie or title.  
Change the setting for when to turn off the display using the  
following steps:  
1
Move your pointer over the upper or lower right corner of the  
screen. When the Windows Charms appear click the Search  
(
) Charm, click Settings and, in the Search field, type  
Power.  
2
3
From the search list, click Choose when to turn off display.  
To keep the display from turning off, click Never in both drop  
down lists.  
4
Click Save changes.  
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Develop good computing habits  
152  
The screen saver runs while you are watching a movie or title.  
If the screen saver is enabled, it runs on top of any movie or title  
you are watching. To disable the screen saver:  
1
2
3
4
Right-click the desktop and click Personalize in the menu.  
Click Screen Saver in the lower-right corner of the window.  
Select None from the Screen saver drop-down list.  
Click OK.  
Develop good computing habits  
Save your work frequently.  
You can never predict when your computer will lock, forcing you to  
close a program and lose unsaved changes. Many software  
programs build in an automatic backup, but you should not rely  
solely on this feature. Save your work! See “Computing tips” on  
page 72 for instructions.  
On a regular basis, back up the information stored on your  
internal storage drive.  
Use Windows® to back up files, or the entire computer, to an optical  
disc, or external hard disk. Here are some ways you can do this:  
Use the Windows® operating system to back up files or your  
entire computer to an optical disc, or external hard disk.  
Copy files to a rewritable external storage device.  
Connect your computer to the office network and copy files to  
your network partition.  
Some people use a combination of these methods, backing up all  
files weekly and copying critical files to external media on a daily  
basis.  
If you have installed your own programs, you should back up these  
programs as well as your data files. If something goes wrong that  
requires you to reformat your internal storage drive and start again,  
reloading all your programs and data files from a backup source  
will save time.  
Read the user’s guides.  
It is very difficult to provide a fail-safe set of steps you can follow  
every time you experience a problem with the computer. Your  
ability to solve problems will improve as you learn about how the  
computer and its software work together.  
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Develop good computing habits  
153  
Get familiar with all the user’s guides provided with your computer,  
as well as the manuals that come with the programs and devices you  
purchase.  
Your local computer store or book store sells a variety of self-help  
books you can use to supplement the information in the manuals.  
Data and system configuration backup in the Windows® operating  
system  
The Windows® operating system offers some easy-to-use features  
for backing up your Windows® settings and your data - documents  
and other important files. Take advantage of these features to  
protect yourself from much more difficult and time-consuming  
restoration procedures, and to safeguard your valuable data from  
loss.  
Saving system configuration with restore points  
The System Restore feature of the Windows® operating system  
quickly creates restore points - ‘snapshots’ of your Windows®  
operating system configuration - and saves them for later recall. If  
you experience problems after installing some new hardware or  
software, you can easily select a previously established Control  
Point to ‘turn back the clock,’ restoring the Windows® operating  
system to the state it was in just prior to the installation. This is  
much easier and more effective than uninstalling the hardware or  
software, which often leaves behind unwanted files and settings. It  
is also easy to undo a restore point selection, if you change your  
mind.  
Follow these steps to create a restore point using the System  
Restore utility:  
1
From the Start screen, type Control. Click Control Panel from  
the list that appears.  
2
3
Click System and Security, and then System.  
In the left pane, click System Protection.  
The System Protection tab of the System Properties window  
appears.  
4
5
6
7
Click Configure.  
Under Restore settings select Turn on System Protection.  
Click OK.  
Click Create.  
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If Something Goes Wrong  
Develop good computing habits  
154  
8
9
In the input field, enter a name that is descriptive enough to be  
easily understood in the future, such as “Before installing  
Brand X Accounting app.” Then click Create.  
The Windows® operating system creates the restore point,  
automatically stamps it with the current date and time, and  
displays a message that the restore point was successfully  
created.  
Click Close.  
Then, at a later time, you can re-establish your Windows®  
configuration using the saved restore point. To do this:  
1
From the Start screen, type Control. Click Control Panel from  
the list that appears.  
2
3
Click System and Security, and then System.  
In the left pane, click System Protection.  
The System Protection tab of the System Properties window  
appears.  
4
5
6
Click System Restore...  
Click Next.  
Click the Restore point you want to use then click Next.  
The time stamp and description of each Restore point is  
displayed.  
NOTE  
At this point you can click “Scan for affected programs” to determine  
what the impact of using the clicked Restore Point will be.  
7
Verify that the Restore point you clicked is the correct one. If it  
is not, click Back to return to the previous step.  
8
9
Close all programs and save all open files.  
Click Finish, and then Yes to begin the system restore.  
Your Windows® operating system configuration will now be  
restored to the state it was in when the chosen restore point was  
created, and then the computer will be automatically restarted.  
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If Something Goes Wrong  
Develop good computing habits  
155  
Backing up your data or your entire computer with the  
Windows® operating system  
The most valuable component of your computer system is the data  
you create and store on its internal storage drive. Since problems  
with either hardware or software can make the data inaccessible or  
even destroy it, the next most valuable component of your computer  
system may be a recent backup of your data.  
Fortunately, the Windows® operating system offers a convenient  
way to back up your computer or just your important files to optical  
disc drives, or hard drives. An external hard drive is recommended  
in case the internal storage drive fails. No additional software is  
required. Most of the optical disc drives built into recent Toshiba  
portable computer models can write to (or ‘burn’) as well as read  
from optical discs. External optical disc writers are also widely  
available.  
Follow these steps to back up your computer or files to optical  
discs, or a storage drive:  
NOTE  
You cannot back up the computer while running on battery power.  
Connect the AC adaptor before continuing.  
1
2
From the Start screen, type Control. Click Control Panel from  
the list that appears.  
Click Save backup copies of your files with File History  
under the System and Security heading. Follow the on-screen  
instructions to back up your files.  
For additional Help, while in the Windows® Desktop screen, press  
the F1 key to launch the Windows® Help and Support screen. Search  
for “back up files”.  
Here are a few tips to help ensure safe and easy installation of new  
hardware (printers, pointing devices, external hard drives, optical  
disc drive writers, scanners, etc.) and software (applications like  
Microsoft® Office and Adobe® Photoshop®, or utility software such  
as special toolbars for your web browser).  
Create a restore point (refer to “Saving system configuration  
with restore points” on page 153). Before installing anything,  
use the System Restore utility to set a restore point (see the  
section titled restore points). If anything goes wrong, you will  
then be able to easily restore the Windows® operating system to  
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Develop good computing habits  
156  
the state it was in prior to the installation, undoing any changes  
that the installation process introduced.  
Back up your critical data (see “Backing up your data or your  
entire computer with the Windows® operating system” on  
page 155).  
Have your back up DVD(s) on hand in case you need any files  
from them.  
Do not guess - follow directions carefully! It is often necessary  
to run an installation utility first - before connecting a new  
hardware item to the computer. If the device is connected first,  
it may be very difficult to complete the installation  
successfully. Always carefully follow the installation  
instructions that accompany the hardware or software.  
Restart the Windows® operating system. Always restart the  
Windows® operating system after each installation, even if the  
installation utility does not prompt you to do so. This will  
ensure that the installation is completed, and will clean up  
anything that the installation utility left behind.  
Do one installation at a time. If you have several new items to  
add to your computer system, install just one at a time, creating  
restore points immediately before each successive installation.  
This will make it much easier to determine the origin of any  
new problems. For best results, follow this sequence:  
1
2
3
4
5
Back up critical data.  
Create a restore point.  
Install one item of hardware or software.  
Restart the Windows® operating system.  
Use the new hardware or software for a while, noting any  
new problems. Make sure that your critical applications  
(email, business applications, etc.) are working correctly,  
and verify that important devices are still functioning.  
6
For each additional hardware or software item, repeat  
these steps, starting at step 1 if any of your critical data has  
changed, or starting at step 2 if no critical data has  
changed.  
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If you need further assistance  
157  
USB Sleep and Charge is not working.  
USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep  
if necessary.  
Make sure that the device you want to charge is connected to a  
port that supports the USB Sleep and Charge function. Ports  
USB Sleep and Charge may be disabled. Open the TOSHIBA  
Sleep and Charge utility to check if the feature is disabled and  
to enable it if necessary. For more information, see  
“Enabling/Disabling USB Sleep and Charge” on page 122.  
Try selecting a different charging mode in the TOSHIBA Sleep  
and Charge utility, if your computer provides more than one  
charging mode. For more information, see “Power supply  
mode settings” on page 122.  
If you are attempting to charge a device without an AC adaptor  
connected to the computer, the computer's battery power may  
be below the limit specified in the TOSHIBA Sleep utility or  
the battery may be depleted. Lower the limit in the TOSHIBA  
Sleep utility to enable charging at the current battery power  
level, or, if battery power is running low or is depleted, connect  
the AC adaptor to your computer.  
The USB Sleep and Charge function may not work with certain  
external devices even if they are compliant with the USB  
specification. In those cases, power on the computer to charge  
the device or use a different charging device.  
When the “USB Sleep and Charge function” is set to Enabled  
the “USB Wakeup function” does not work for ports that  
support the “USB Sleep and Charge function.” In that case, use  
a USB port that does not have the “USB Sleep and Charge  
function”-compatible icon ( ), if you have a non-Sleep and  
Charge USB port available or disable the “USB Sleep and  
Charge function.” For more information, see “Sleep and  
Charge” on page 120.  
If you need further assistance  
If you have followed the recommendations in this chapter and are  
still having problems, you may need additional technical assistance.  
Since some problems may be related to the operating system or the  
program you are using, it is important to investigate all sources.  
Review the troubleshooting information in your operating  
system documentation.  
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If Something Goes Wrong  
Other Toshiba Internet Web sites  
158  
If the problem occurs while you are running a program, consult  
the program’s documentation for troubleshooting suggestions.  
Contact the software company’s technical support group for  
their assistance.  
Consult the dealer from whom you purchased your computer  
and/or program. Your dealer is your best source for current  
information.  
For the detailed specifications for your computer, visit  
Contacting Toshiba  
Toshiba’s Technical Support Web site  
For technical support, or to stay current on the most recent software  
and hardware options for your computer, and for other product  
information, be sure to regularly check the Toshiba Web site at  
Other Toshiba Internet Web sites  
Worldwide Toshiba corporate site  
Marketing and product information in  
the USA  
Accessories information in the USA  
Canada  
latin.toshiba.com  
Europe  
Japan  
Mexico and all of Latin America  
Toshiba USA Self-Service support web  
site  
Community discussion forums for  
Toshiba laptop users  
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Toshiba’s worldwide offices  
159  
Toshiba’s worldwide offices  
Australia  
Canada  
Toshiba (Australia) Pty. Limited  
84-92 Talavera Road  
North Ryde NSW 2113  
Sydney  
Toshiba Canada Ltd.  
191 McNabb Street  
Markham, Ontario  
L3R - 8H2  
Australia  
Canada  
France  
Germany  
Toshiba Systèmes (France) S.A.  
7, Rue Ampère; B. P. 131  
92800 Puteaux Cédex  
France  
Toshiba Europe GmbH  
Leibnizstraße 2  
D-93055 Regensburg  
Germany  
Italy  
Japan  
Centro Direzionale Colleoni  
Palazzo Perseo  
Via Paracelso 10  
20041, Agrate Brianza  
Milano, Italy  
Toshiba Corporation, PCO-IO  
1-1, Shibaura 1-Chome  
Minato-Ku, Tokyo, 105-8001  
Japan  
Latin America and Caribbean  
Toshiba America Information  
Systems, Inc.  
9740 Irvine Boulevard  
Irvine, California 92618  
United States  
Mexico  
Toshiba de México S.A. de C.V.  
Sierra Candela No.111, 6to. Piso  
Col. Lomas de Chapultepec.  
CP 11000 Mexico, DF.  
Spain  
United Kingdom  
Toshiba Information Systems  
(U.K) Ltd.  
Toshiba Information Systems  
(España) S.A.  
Parque Empresarial San Fernando  
Edificio Europa, 1a Planta  
Escalera A  
28831 (Madrid) San Fernando de  
Henares  
Toshiba Court  
Weybridge Business Park  
Addlestone Road  
Weybridge, Surrey KT15 2UL  
United Kingdom  
Spain  
United States  
Toshiba America Information  
Systems, Inc.  
9740 Irvine Boulevard  
Irvine, California 92618  
United States  
The Rest of Europe  
Toshiba Europe (I.E.) GmbH  
Hammfelddamm 8  
D-4-1460 Neuss  
Germany  
For more information on additional Toshiba worldwide locations,  
please visit: www.toshiba.co.jp/index.htm.  
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Appendix A  
TOSHIBA Function Keys  
TOSHIBA Function keys provide a quick way to modify selected  
system functions and to launch applications.  
Functions  
TOSHIBA Function keys are used to set or modify the following  
system functions:  
Help file  
Display brightness  
Output (Display switch)  
Disabling or enabling the touch pad  
Media buttons  
Volume Mute  
Disabling or enabling wireless devices  
Keyboard Function keys  
Zoom (Display resolution)  
160  
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TOSHIBA Function Keys  
161  
Functions  
Help file  
This TOSHIBA Function key displays the help file.  
Display brightness  
This TOSHIBA Function key decreases the screen  
brightness.  
This TOSHIBA Function key increases the screen  
brightness.  
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TOSHIBA Function Keys  
Functions  
162  
Output (Display switch)  
This TOSHIBA Function key cycles through the display  
options and highlights the available options. (Only the first  
option is available when you do not have an external  
monitor attached.)  
PC screen only  
Duplicate  
Extend  
Second screen only  
(Sample Image) Display mode options window  
NOTE  
All of the above modes are always displayed  
on the screen, however only the available  
modes for your system are functional,  
depending on the attached external  
display(s).  
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TOSHIBA Function Keys  
163  
Functions  
Disabling or enabling the touch pad  
This TOSHIBA Function key enables/disables the touch  
pad.  
To enable/disable the touch pad press F5.  
For more information on using the touch pad, see “Using  
the touch pad” on page 63.  
Media buttons  
This TOSHIBA Function key allows you to restart playing  
the current track or go to the previous track.  
This TOSHIBA Function key allows you to start playing or  
pause the media currently playing.  
This TOSHIBA Function key allows you to go to the next  
track.  
This TOSHIBA Function key decreases the volume.  
This TOSHIBA Function key increases the volume.  
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TOSHIBA Function Keys  
Functions  
164  
Volume Mute  
This TOSHIBA Function key enables/disables volume  
mute.  
When volume mute is enabled, no sound will come from  
the speakers or headphones.  
Disabling or enabling wireless devices  
This TOSHIBA Function key enables/disables the Wi-Fi®  
antenna in your computer.  
The wireless modes are:  
Disables the wireless antenna  
(Airplane mode is ON).  
Enables the wireless antenna  
(Airplane mode is OFF).  
Keyboard Function keys  
Fn+  
Fn+  
Fn+  
This TOSHIBA Function key allows you to zoom out.  
This TOSHIBA Function key allows you to zoom in.  
This TOSHIBA Function key turns the backlit keyboard  
ON and OFF.  
(Available on certain models.)  
Zoom (Display resolution)  
This TOSHIBA Function key switches screen resolution.  
Cycle through the screen resolutions, and then select the  
desired resolution.  
Fn+ [Space bar]  
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Appendix B  
Power Cord/Cable  
Connectors  
Your computer ships with the correct power supply for the country  
of purchase. This appendix shows the shapes of the typical AC  
power cord/cable connectors for various parts of the world.  
USA  
Canada  
UL approved  
CSA approved  
United Kingdom  
Europe  
VDA approved  
NEMKO approved  
BS approved  
Australia  
AS approved  
165  
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Glossary  
TECHNICAL NOTE: Some features defined in this glossary may not  
be available on your computer.  
Acronyms  
The following acronyms may appear in this User’s Guide.  
AC  
Alternating Current  
BIOS  
Basic Input/Output System  
BD-ROM Blu-ray Disc Read-Only Memory  
bps  
CD  
bits per second  
Compact Disc  
CD-ROM Compact Disc Read-Only Memory  
CD-RW  
CMOS  
COM1  
DC  
Compact Disc Rewrite Memory  
Complementary Metal-Oxide Semiconductor  
communications port 1 (serial port)  
Direct Current  
DMA  
DIMM  
DOS  
Direct Memory Access  
Dual Inline Memory Module  
Disk Operating System  
166  
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Glossary  
167  
DPI  
Dots Per Inch  
Digital Versatile (or Video) Disc  
DVD  
DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory  
eSATA  
FAT  
external Serial Advanced Technology Attachment  
File Allocation Table  
FCC  
GB  
Federal Communications Commission  
gigabyte  
GBps  
HDD  
HDMI  
gigabytes per second  
Hard Disk Drive  
High-Definition Multimedia Interface  
HDMI CEC High-Definition Multimedia Interface Consumer  
Electronics Control  
HTML  
IEEE  
I/O  
Hypertext Markup Language  
Institute of Electrical and Electronics Engineers  
Input/Output  
IRQ  
interrupt request  
ISP  
Internet Service Provider  
kilobyte  
KB  
LAN  
LCD  
LED  
MB  
Local Area Network  
Liquid Crystal Display  
Light Emitting Diode  
megabyte  
MBps  
MIDI  
PC  
megabytes per second  
Musical Instrument Digital Interface  
Personal Computer  
PCI  
Peripheral Component Interconnect  
PCMCIA  
Personal Computer Memory Card International  
Association  
RAM  
RGB  
RFI  
Random Access Memory  
Red, Green Blue light (monitor)  
Radio Frequency Interference  
Read-Only Memory  
ROM  
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Glossary  
168  
RTC  
Real-Time Clock  
SD  
Secure Digital  
SDRAM  
SSD  
Synchronous Dynamic Random Access Memory  
Solid State Drive  
TFT  
Thin Film Transistor  
Universal Serial Bus  
Uniform Resource Locator  
Wide Area Network  
USB  
URL  
WAN  
www  
World Wide Web  
Terms  
A
The following terms may appear in this User’s Guide.  
active-matrix display—A liquid crystal display (LCD) made from an  
array of liquid crystal cells using active-matrix technology. Also  
known as a “TFT display,” in its simplest form there is one thin film  
transistor (TFT) for each cell. This type of display works well with  
computers because of its shallow depth and high-quality color.  
Active-matrix displays are viewable from wider angles than most  
passive-matrix displays.  
adapter—A device that provides a compatible connection between two  
units. For example, the computer’s internal display adapter receives  
information from the software and translates it into images on the  
screen. An adapter can take a number of forms, from a  
microprocessor to a simple connector. An intelligent adapter (one  
that is capable of doing some processing) may also be called a  
controller.  
Alternating Current (AC)—The type of power usually supplied to  
residential and commercial wall outlets. AC reverses its direction at  
regular intervals. Compare Direct Current (DC).  
application—A computer program that you use to perform tasks of a  
specific type. Applications include word processors, spreadsheets,  
and database management systems. See also program.  
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Glossary  
169  
backup—A copy of a file, usually on a removable disk, kept in case the  
B
original file is lost or damaged.  
Basic Input/Output System (BIOS)—See BIOS.  
baud rate—The speed at which a communication device, such as a  
printer or modem, transmits information. Baud rate is the number of  
signal changes per second (not necessarily the same as bits per  
second). See also bits per second.  
Blu-ray Disc (BD)—Offering more storage capacity than DVDs, the  
format was developed to allow for more data storage and to enable  
recording and playback of high-definition video (HD).  
BIOS (Basic Input/Output System)—Basic instructions, stored in  
read-only memory (ROM), containing the information the computer  
needs to check hardware and load the operating system when you  
start up the computer.  
bits per second (bps)—A way of measuring the speed at which  
information is passed between two devices. This is the basic unit of  
measure used in modem communications, and is similar, but not  
identical, to the baud rate. See also baud rate.  
boot—To start the computer. The term “boot” originates from bootstrap  
program (as in “pulling itself up by its bootstraps”), a program that  
loads and initializes the operating system. See also reboot.  
boot disk—See system disk.  
boot priority (startup sequence)—The order in which the computer  
accesses its internal storage drives to locate the startup files. Under  
the default startup sequence, the computer looks for the startup files  
in the external media before checking the internal storage drive.  
bus—An electrical circuit that connects the central processing unit  
(CPU) with other parts of the computer, such as the video adapter,  
disk drives, and ports. It is the pathway through which data flows  
from one device to another. See also bus speed, frontside bus.  
bus speed—The speed at which the central processing unit (CPU)  
communicates with the other parts of the computer.  
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Glossary  
170  
cache—A section of very fast memory in which frequently used  
information is duplicated for quick access. Accessing data from  
cache is faster than accessing it from the computer’s main memory.  
See also CPU cache, L1 cache, L2 cache.  
C
CD—An individual compact disc. See also CD-ROM.  
CD-ROM (Compact Disc Read-Only Memory)—A form of high-  
capacity storage that uses laser optics instead of magnetic means for  
reading data. See also CD. Compare DVD-ROM.  
Central Processing Unit (CPU)—The chip that functions as the “brain”  
of the computer. It takes information from outside sources, such as  
memory or keyboard input, processes the information, and sends the  
results to another device that uses the information.  
character—Any letter, number, or symbol you can use on the computer.  
Some characters are non-printing characters, such as a paragraph  
break in a word-processing program. A character occupies one byte  
of computer storage.  
Charm/Charms—Start screen icons that slide out from the right side of  
the screen and direct you to various Windows® functions.  
chip—A small piece of silicon containing computer logic and circuits for  
processing, memory, input/output, and/or control functions. Chips  
are mounted on printed circuit boards.  
click—To press and release the pointing device’s primary button without  
moving the pointing device. In the Windows® operating system, this  
refers to the pointing device’s left button, unless otherwise stated.  
See also double-click.  
color palette—A set of specified colors that establishes the colors that  
can be displayed on the screen at a particular time.  
compatibility—The extent to which computers, programs, or devices  
can work together harmoniously, using the same commands,  
formats, or language as another.  
configuration—(1) The collection of components that make up a single  
computer system. (2) How parts of the system are set up (that is,  
configured).  
controller—A device that controls the transfer of data from a computer  
to a peripheral device and vice versa. For example, disk drives,  
monitors, keyboards, and printers all require controllers.  
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Glossary  
171  
CPU—See Central Processing Unit (CPU).  
CPU cache—A section of very fast memory residing between the CPU  
and the computer’s main memory that temporarily stores data and  
instructions the CPU will need to execute commands and programs.  
See also cache, L1 cache, L2 cache.  
cursor—An on-screen symbol (usually a flashing vertical line) that  
indicates the position where characters will appear when you enter  
data.  
Desktop—Offers the traditional look and feel of the Windows® desktop  
found in Windows® 7 and earlier releases of the Windows®  
operating system.  
D
default—The setting selected by a program when the user does not  
specify an alternative setting.  
device—A component attached to the computer. Devices may be  
external (outside the computer’s case) or internal (inside the  
computer’s case). Printers, disk drives, and modems are examples of  
devices.  
device driver—A program (called a “driver”) that permits a computer to  
communicate with a device.  
dialog box—An on-screen window displayed by the operating system or  
a program giving a direction or requesting input from the user.  
Direct Current (DC)—The type of power usually supplied by batteries.  
DC flows in one direction. Compare Alternating Current (AC).  
Direct Memory Access (DMA)—A dedicated channel, bypassing the  
CPU, that enables direct data transfer between memory and a  
device.  
directory—See folder.  
disable—To turn a computer option off. See also enable.  
disc—A round, flat piece of material, designed to be read from and  
written to by optical (laser) technology, and used in the production  
of optical discs, such as CDs and DVDs. Compare disk.  
disk—A round, flat piece of material that can be magnetically influenced  
to hold information in digital form, and used in the production of  
magnetic disks, such as hard disks. Compare disc. See also hard  
disk.  
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Glossary  
172  
disk drive—The device that reads and writes information and programs  
on external media or hard disk. It rotates the disk at high speed past  
one or more read/write heads.  
document—Any file created with an application and, if saved to disk,  
given a name by which it can be retrieved. See also file.  
double-click—To press and release the pointing device’s primary button  
rapidly twice without moving the pointing device. In the Windows®  
operating system, this refers to the pointing device’s left button,  
unless otherwise stated.  
download—(1) In communications, to receive a file from another  
computer through a modem or network. (2) To send font data from  
the computer to a printer. See also upload.  
drag—To hold down the mouse button while moving the pointer to drag  
a selected object. In the Windows® operating system, this refers to  
the left mouse button, unless otherwise stated.  
driver—See device driver.  
DVD—An individual digital versatile (or video) disc. See also  
DVD-ROM.  
DVD-ROM (Digital Versatile [or Video] Disc Read-Only  
Memory)—A very high-capacity storage medium that uses laser  
optics for reading data. Each DVD-ROM can hold as much data as  
several CD-ROMs. Compare CD-ROM.  
emulation—A technique in which a device or program imitates another  
E
device or program.  
enable—To turn on a computer option. See also disable.  
eSATA—An external device that supports hot swapping and fast data  
transfer. Very useful in storing and transferring large files.  
executable file—A computer program that is ready to run. Application  
programs and batch files are examples of executable files. Names of  
executable files usually end with a .bat or .exe extension.  
expansion device—A device that connects to a computer to expand its  
capabilities. Other names for an expansion device are port expander,  
port replicator, docking station, or network adapter.  
extension—See file extension.  
external device—See device.  
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Glossary  
173  
file—A collection of related information, saved on disk with a unique  
name. A file may be a program, information used by a program, or a  
document. See also document.  
F
File Allocation Table (FAT)—The section of a storage drive that keeps  
track of the location of stored files.  
file name—A set of characters that uniquely identifies a file within a  
particular folder. It consists of two parts: the actual name and the file  
name extension. See also file extension.  
file extension—The three characters following the period (pronounced  
“dot”) at the end of a file name. The extension indicates the type of  
file. Examples are .exe for program files and .hlp for help files. See  
also file name.  
folder—Also called directory. A container for organizing files saved to a  
disk. A folder is symbolized on screen by a graphical image (icon)  
of a file folder. A folder can contain files and other folders.  
format—(verb) To prepare a blank disk for use with the computer’s  
operating system. Formatting creates a structure on the disk so the  
operating system can write information to the disk or read  
information from it.  
frontside bus—The primary pathway (bus) between the CPU and the  
computer’s main memory. Also called “system bus.” See also bus.  
Function key—(1) A feature in which certain keys in combination with  
the Fn key can set system options or control system parameters,  
such as the battery save mode. (2) A key or combination of keys that  
activates a memory resident program.  
function keys—The keys labeled F1 through F12, typically located on  
the keyboard. Their function is determined by the operating system  
and/or individual programs.  
ground—A conductor to which all components of an electric circuit are  
connected. It has a potential of zero (0) volts, is connected to the  
earth, and is the point of reference for voltages in the circuit.  
G
H
hard disk—A storage device composed of a rigid platter or platters that  
can be magnetically coded with data. Hard disks hold much more  
information than some external media and are used for long-term  
storage of programs and data. The primary (or only) hard disk in a  
computer is usually fixed, but some computers have secondary hard  
disks that are removable.  
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174  
hardware—The physical components of a computer system. Compare  
software.  
HDMI (High-Definition Multimedia Interface)—An interface  
used to transmit high quality audio and video signal via a single  
cable in digital format, providing better picture quality than analog  
signal.  
HDMI-CEC (HDMI Consumer Electronics Control)—One A/V  
component can control another while using this function, if  
connected with HDMI cables. See also HDMI.  
Hibernation—A feature of many Toshiba computers that saves to the  
internal storage drive the current state of your work, including all  
open files and programs, when you turn the computer off. When  
you turn on the computer again, your work is returned to the same  
state it was when the computer was turned off. See also Sleep,  
Suspend.  
hot swapping—The ability to add or remove devices from a computer  
while the computer is running and have the operating system  
automatically recognize the change.  
icon—A small image displayed on the screen that represents a function,  
I
file, or program.  
interlaced—A method of refreshing a computer screen, in which only  
every other line of pixels is refreshed. Interlaced monitors take two  
passes to create a complete screen image. Compare non-interlaced.  
internal device—See device.  
Internet—The decentralized, world-wide network of computers that  
provides electronic mail, the World Wide Web, and other services.  
See also World Wide Web.  
keyboard shortcut—A key or combination of keys that you use to  
K
L
perform a task instead of using a pointing device such as a mouse.  
L1 (level one) cache—Memory cache built into the processor to help  
improve processing speed. See also cache, CPU cache, L2 cache.  
L2 (level two) cache—Memory cache installed on the motherboard to  
help improve processing speed. It is slower than L1 cache and faster  
than main memory. See also cache, CPU cache, L1 cache.  
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Glossary  
175  
LAN (Local Area Network)—A group of computers or other devices  
dispersed over a relatively limited area and connected by a  
communications link that enables any device to interact with any  
other on the network.  
LED (Light Emitting Diode)—A solid state lamp (SSL) that uses  
light-emitting diodes (LEDs) as the source of light, which offers  
long life and high efficiency output. Multiple diodes are used  
together, since the light created by individual light-emitting diodes is  
small compared to incandescent and compact fluorescent lamps.  
LCD (Liquid Crystal Display)—A type of display that uses a liquid  
substance between two transparent electrode panels. When an  
electric current passes through the electrodes, the molecules in the  
liquid form a crystalline pattern that polarizes the light passing  
through it. A filter over the electrodes permits only non-polarized  
light to pass to the surface of the display, creating light and dark  
pixels.  
load—To move information from a storage device (such as a hard disk)  
into memory for processing.  
local area network—See LAN.  
logical drive—A section of a disk that is recognized by the operating  
system as a separate disk drive. A system’s logical drives may differ  
from its physical drives. For example, a single hard disk drive may  
be partitioned into two or more logical drives.  
memory—Typically refers to the computer’s main memory, where  
programs are run and data is temporarily stored and processed.  
Memory can be volatile and hold data temporarily, such as RAM, or  
it can be nonvolatile and hold data permanently, such as ROM. A  
computer’s main memory is RAM. See also RAM, ROM.  
M
microprocessor—See Central Processing Unit (CPU).  
MIDI (Musical Instrument Digital Interface)—A standard for  
connecting musical instruments, synthesizers, and computers. The  
MIDI standard provides a way of translating music into a form  
computers can use, and vice versa.  
motherboard—The computer’s main circuit board that contains the  
processor, memory, and other primary components.  
MS-DOS prompt—See system prompt.  
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Glossary  
176  
multi-function drive—A DVD drive that can read and write to CD and  
DVD media.  
multimedia—A combination of two or more media, such as sound,  
animation, and video in a computer program or presentation.  
Musical Instrument Digital Interface—See MIDI.  
network—A collection of computers and associated devices that are  
connected by communications facilities. A network allows you to  
share data and peripheral devices, such as printers, with other users  
and to exchange electronic mail.  
N
non-interlaced—A method of refreshing a computer screen, in which  
each pixel of every line is refreshed as the electron beam scans  
across and down the screen. Compare interlaced.  
non-system disk—A disk for storing programs and data that cannot be  
used to start the computer. Compare system disk.  
online—Available through the computer. Online may refer to  
information being read from your own computer’s internal storage  
drive, such as online documentation or online Help, or to  
information coming from another company on a company network  
or the Internet.  
O
operating system—A set of programs that controls how the computer  
works. Examples of operating systems are the Windows Vista®,  
Windows® 7, and Windows 8 operating systems.  
optical disc drive—A drive which reads plastic coated discs on which  
information is recorded digitally, and uses a laser to read data,  
music, or videos.  
palette—See color palette.  
P
password—A unique string of characters entered by a user to verify his  
or her identity to the computer or the network.  
PC Card—A credit-card-sized expansion card designed to increase the  
capabilities of computers. PC Cards provide functions such as  
modem, fax/modem, hard disk drive, network adapter, sound card,  
or SCSI adapter.  
peripheral—Any device, such as a printer or joystick, that is attached to  
the computer and controlled by the computer’s CPU.  
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Glossary  
177  
pixel—Short for “picture element.” The smallest dot that can be  
produced on a screen or printer.  
Plug and Play—Generally, refers to the computer’s ability to  
automatically configure itself to work with peripheral devices.  
When capitalized, refers to a standard that, when followed by a  
device manufacturer, allows a computer to configure itself  
automatically to work with the device.  
pointer—An icon (usually an arrow) that moves on the screen when you  
slide your finger across the touch pad or move a mouse. Used to  
point to and select/activate on-screen items, such as icons, menu  
items, and buttons. The shape and purpose of the pointer varies  
depending on the program you are using and what you are doing.  
pointing device—Any device, such as the touch pad or a mouse, that  
enables you to move the pointer on the screen.  
port—A socket on the computer where you plug in a cable for  
connection to a network or a peripheral device.  
processor—See Central Processing Unit (CPU).  
program—A set of instructions that can be executed by a computer. The  
general classes of programs (also called software) are operating  
system, application, and utility. See also operating system,  
application, utility.  
properties—The attributes of an object or device. For example, the  
properties of a file include the file’s type, size, and creation date.  
RAM (Random Access Memory)Volatile memory that can be  
written to as well as read. Volatile here means that information in  
RAM is lost when you turn off your computer. This type of memory  
is used for your computer’s main memory. See also memory.  
Compare ROM.  
R
Random Access Memory—See RAM.  
Read-Only Memory—See ROM.  
reboot—See boot, restart.  
removable disk—A disk that can be removed from a disk drive. A Flash  
drive is one example of a removable disk.  
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178  
resolution—A measure of the sharpness of the images that can be  
produced by a printer or displayed on a screen. For a printer,  
resolution is expressed in dots per inch (dpi). For a screen, it is  
expressed as the number of pixels available horizontally and  
vertically.  
restart—Synonymous with reboot. To reset the computer by reloading  
the operating system without turning the computer off. See also  
boot.  
RGB (Red, Green, Blue) monitor—A monitor that reproduces all  
colors by mixing red, green, and blue light in various combinations.  
RJ45 connector—An eight-wire connector used to connect a computer  
to a network.  
ROM (Read-Only Memory)—Non-volatile memory that can be read  
but not written to. Non-volatile here means that information in ROM  
remains whether or not the computer is receiving power. This type  
of memory is used to store your computer’s BIOS, which is  
essential instructions the computer reads when you start it up. See  
also BIOS, memory. Compare RAM.  
Secure Digital (SD)—A small, portable, non-volatile memory card used  
to store and transfer data between digital products, providing  
encryption capability for content security.  
S
select—To highlight or otherwise specify text, data, or graphics with the  
intent to perform some operation on it.  
shortcut—See keyboard shortcut.  
Sleep—A feature of some Windows® operating systems that allows you  
to turn off the computer without exiting your open applications and  
to continue from where you left off when you turn the computer on  
again.  
software—See program. Compare hardware.  
solid state drive —A data storage device that utilizes solid-state memory  
as opposed to a hard disk (see also hard disk). Solid state drives hold  
a large amount of information and are used for storage of programs  
and data.  
Start screen—Displays the new Metro style Windows® operating  
system look and feel.  
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Glossary  
179  
Suspend—A feature of some Windows® operating systems that allows  
you to turn off the computer without exiting your open applications  
and to continue from where you left off when you turn the computer  
on again.  
Swipe—Swipe an open window to the left or right of the screen to  
display the next or previous window.  
system prompt—The symbol (in the MS-DOS® operating system,  
generally a drive letter followed by a “greater than” sign) indicating  
where users are to enter commands.  
TFT display—See active-matrix display.  
T
Tile/Tiles—A list of square or rectangular icons on the Start screen  
representing applications that can be accessed by selecting them.  
Universal Serial Bus (USB)—USB is a serial bus that supports data  
transfer. USB allows hot swapping of peripherals. See also bus, hot  
swapping, serial.  
U
upload—To send a file to another computer through a modem or  
network. See also download.  
USB—See Universal Serial Bus (USB).  
USB Flash drive—A small, portable flash memory card that plugs into a  
computer’s USB port and functions as a portable hard drive. They  
are smaller and more durable than an external hard drive because  
they do not contain any internal moving parts, but have less storage  
capacity. See also Universal Serial Bus (USB).  
utility—A computer program designed to perform a narrowly focused  
operation or solve a specific problem. Utilities are often related to  
computer system management.  
Web—See World Wide Web.  
W
Wi-Fi®—A registered trademark term of the Wi-Fi Alliance that stands  
for Wireless Fidelity, and is another term for the communication  
protocol to permit an Ethernet connection using wireless  
communication components.  
World Wide Web (www)—The worldwide network of Web sites linked  
together over the Internet. A user of the Web can jump from site to  
site regardless of the location of the computer hosting the site. See  
also Internet.  
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Index  
changing 91  
charge time 84  
A
AC adaptor 35  
AC power 84  
AC power light 35  
accessing  
network 104  
adding  
memory  
(RTC) 85  
disposal 95  
check total memory 50  
memory (optional) 42  
optional external devices 42  
adequate ventilation  
cooling fan 34  
indicator light 87  
adjusting  
touch pad settings 63  
app, starting 73  
maintaining 95  
App, starting from Start screen 74  
apps  
starting from Start screen 74  
audio features 104  
maximum capacity 83  
monitoring power 37, 86  
power management 84  
power options 88  
real-time clock (RTC) 83  
recharge time 83  
removing 92  
B
backing up files 71, 75  
backlit keyboard 73  
battery  
180  
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RTC memory 83  
running computer on battery  
power 82  
computer will not start  
computing habits  
safety precautions 94  
setting notifications 88  
taking care of 94  
battery indicator light 87  
BIOS Setup  
see System Settings 119  
Blu-ray Disc™  
AC adaptor cord to (AC power) 37  
external device 64  
using 76  
button  
display device 65  
eco Utility® 91  
eject, optical disc drive 77  
mute button 78  
power cord/cable 37  
power source 36  
next track button 78  
play/pause button 78  
previous track button 78  
78  
cooling fan  
computer settings 67  
buttons  
media control buttons 78  
troubleshooting 155  
C
Call2Recycle™  
battery 96  
creating new icon 100  
caring for your computer 67  
changing  
battery 91  
charging the battery 38  
cleaning the computer 68  
communications  
set up 103  
Device Manager  
fixing a problem 137  
directing  
computer  
caring for 67  
cleaning 68  
environmental precautions 27, 96  
moving 68  
restart 40  
display output 66  
disabling  
running on battery power 82  
setting up 35  
touch pad 64  
display  
Sleep mode 41  
troubleshooting 142  
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Index  
182  
display devices  
external 64  
display output settings 66  
display, external  
media buttons 163, 164  
volume mute 164  
adjusting 67  
disposal information 21  
disposing of used batteries 95  
DVD  
removing with computer off 80  
removing with computer on 80  
DVD Blu-ray Disc™ player  
troubleshooting 151  
DVDs  
function keys 72  
I
using 75  
moving to desktop 100  
E
eco power plan 91  
eco Utility® 114  
eco Utility® button 91  
eject button  
Initial setup  
installation  
battery 91  
memory modules 42  
optical disc drive 77  
eject, optical disc drive 77  
enabling  
touch pad 64  
enabling/disabling touch pad 163  
ENERGY STAR® 22  
exploring  
desktop 100  
Start screen 98  
external display device  
HDMI™ Out port 64  
RGB (monitor) port 65  
external display, adjusting 67  
keyboard  
function keys 72  
troubleshooting 141  
using 71  
F
files  
backing up 71, 75  
saving 74  
keys  
Function Key 123  
Function Keys  
disabling or enabling wireless  
devices 164  
backlit 73  
function keys 72  
L
LEDs  
Help file 161  
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system indicator lights 87  
AC adaptor light 86  
N
AC power light 35, 37  
battery light 37, 38  
Web Camera light 106  
accessing 104  
networking  
Licenses 20  
lock  
computer, using 68  
M
maintaining your battery 95  
manual eject hole  
optical disc drive 77  
media control buttons  
mute button 78  
optical disc  
Auto-Run feature 79  
positioning 79  
next track button 78  
play/pause button 78  
previous track button 78  
using 78  
78  
recording optical media 79  
memory  
adding (optional) 42  
check total memory 50  
removing memory module slot  
cover 44  
components 77  
inserting an optical disc 78  
playing optical media 79  
removing a disc 80  
Memory card reader  
inserting memory media 107  
removing memory media 107  
using 106  
memory module  
installation 42  
inserting into socket 46  
removing 48, 49  
optical media  
microphone  
using 105  
monitor  
recording 79  
connecting 65  
optional external devices  
adding 42  
other documentation 26  
monitor problems  
troubleshooting 141  
monitoring battery power 86  
mouse properties 73  
moving the computer 68  
P
password  
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Index  
184  
deleting a supervisor 116  
deleting a user 117  
instant password 115  
power-on password 115  
setting 115  
refresh your PC 55  
setting a supervisor 115  
setting a user 117  
supervisor password 115  
user password 115  
PC Diagnostic Tool Utility 124  
PC Health Monitor 125  
port  
Recovery Media Creator 126  
recycle bin icon 101  
HDMI™ 64  
RGB 65  
power  
80  
memory module slot cover 44  
connecting cable to AC adaptor  
36  
cord/cable 37  
cord/cable connectors 165  
power light 87  
computer 40  
power management 84  
optimum performance 84  
power plans  
troubleshooting 153  
selecting power plan options 90  
power saving options 89  
precautions  
safety 32  
printer  
troubleshooting 148  
problem solving  
contacting Toshiba 158  
Startup options 134  
projector  
safety  
disposing of batteries 95  
icons 25  
battery 94  
selecting  
a place to work 27  
power plan options 90  
video cables 65  
Service Station 126  
setting  
connecting 65  
R
real-time clock (RTC)  
battery 83  
recording sounds 104  
recovery  
low battery notifications 88  
setting up  
creating recovery media 52  
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AC adaptor 35  
adding memory (optional) 42  
communications 103  
computer 35  
software 39  
work environment 27  
for computing 70  
registering computer  
TOSHIBA Accessibility 129  
memory 42  
settings  
customize computer settings 67  
display output 66  
Shut down  
computer 40, 41, 43, 138  
icon 40, 41, 43, 138  
shut down  
TOSHIBA Function Keys  
computer 40  
Sleep and Charge 119  
Sleep mode  
computer 41  
touch screen  
sounds  
recording 104  
speakers  
using external 105  
Start screen  
AC power light is blinking 132  
contacting Toshiba 157  
corrupted/damaged data files 145  
display error message 142  
screen is blank 141  
eject button 146  
error message, warning resume  
failure 132  
exploring the 98  
starting an app 73  
starting an app from Start screen 74  
Startup menu  
problem solving 134  
supervisor password, deleting 116  
supervisor password, set up 115  
system indicator lights  
AC power 35  
LEDs 37, 38, 86, 87, 106  
System Settings 118  
T
taking care of battery 94  
taskbar 101  
television  
adjusting display 67  
Tiles  
Error-checking 143  
external display problems 142  
external keyboard 141  
external monitor 141  
good computing habits 152  
Start screen 100  
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Index  
186  
hard disk drive is slow 145  
HD content, Blu-ray Disc™ 146  
high-pitched noise 148  
installing hardware/software 155  
keyboard 141  
eco power plan 91  
keyboard will not respond 131  
memory problems 138  
drive 143  
online content, Blu-ray Disc™  
146  
on-screen eject button 146  
optical disc drive 145  
power and batteries 139  
printer 148  
restore points 153  
screen does not look correct/  
flickers 142  
slow Internet connection 136  
sound system 148  
video projector  
using 106  
Wi-Fi®  
Windows® Charms 99  
sound, Blu-ray Disc™ 146  
trouble running discs 146  
trouble running programs 145  
URL address not found 136  
USB Sleep and Charge  
cannot use 157  
Settings 99  
Share 99  
Start 99  
desktop 100, 107  
troubleshooting 149  
USB Wakeup function  
does not work 157  
Windows® operating system not  
working 133  
wireless networking 149  
U
USB Sleep and Charge  
cannot use 157  
USB Wakeup function  
does not work 157  
user password, deleting 117  
user password, setting 117  
using  
a microphone 105  
computer lock 68  
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