Telecommunication Systems Division
Digital Business Telephone Systems
Digital Telephone
User Guide
(includes LCD, Add-on Module, and Direct Station Selection Console)
May 1999
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Contents
Introduction
Organization ....................................................................................................................................... viii
How to Use This Guide ...................................................................................................................... viii
Conventions ......................................................................................................................................... ix
Fixed Buttons ...................................................................................................................................3
Flexible Buttons ...............................................................................................................................5
LCD ........................................................................................................................................................8
LCD Buttons ....................................................................................................................................8
Ringing Line Preference ................................................................................................................14
Quick Reference ...................................................................................................................................14
Making an Internal Call .................................................................................................................14
Making an Outside Call .................................................................................................................15
Making an Outside Call to an ISDN Trunk ...................................................................................15
On-Hook Dialing ............................................................................................................................16
Answering Calls .............................................................................................................................16
Incoming Call Notification ............................................................................................................17
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Forced Account Codes (Verified/Non-Verified) ...........................................................................17
Voluntary Account Codes (Verified/Non-Verified) ......................................................................17
Alarm Reset ..........................................................................................................................................18
Automatic Callback (ACB) ..................................................................................................................21
Automatic Hold ....................................................................................................................................22
Using Call Forward Buttons ...........................................................................................................25
LCD Telephones ............................................................................................................................25
Call Forward–All Calls ..................................................................................................................26
Call Forward–Busy ........................................................................................................................26
Call Forward–No Answer ..............................................................................................................27
Call Forward–Fixed .......................................................................................................................29
Call Park Orbits ....................................................................................................................................31
[DN] Pickup ...................................................................................................................................33
Directed Call Pickup ......................................................................................................................34
Group Pickup .................................................................................................................................34
DISA Calls - Internal ....................................................................................................................38
DISA Calls - External ...................................................................................................................39
Direct Station Selection (DSS) Buttons (Hotline) ................................................................................40
Do Not Disturb (DND) .........................................................................................................................40
Door Lock(s) .........................................................................................................................................41
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Emergency Ringdown/Hotline Service ................................................................................................45
Message Waiting ..................................................................................................................................48
Message Waiting Light on Another Telephone .............................................................................50
Off-hook Call Announce (OCA) ..........................................................................................................51
Busy Override ................................................................................................................................54
Privacy Override ............................................................................................................................55
Toll Restriction Override ...............................................................................................................55
All Call Page ..................................................................................................................................56
Feature Access Codes ....................................................................................................................62
Speed Dial Number Linking ..........................................................................................................65
Chain Dialing Speed Dial Numbers ...............................................................................................67
Timed Reminders ..................................................................................................................................67
Tone/Pulse Dialing ...............................................................................................................................69
Two (Tandem) CO Line Connection ....................................................................................................69
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[DN] Button ...................................................................................................................................69
Supervision .....................................................................................................................................72
Voice Mail Integration ..........................................................................................................................72
Message Mailbox ...........................................................................................................................72
Control Buttons .....................................................................................................................................77
Soft Keys ..............................................................................................................................................79
Soft Key Display ............................................................................................................................80
How to Use Soft Keys ....................................................................................................................80
Caller ID/ANI/DNIS Information Mode ..............................................................................................84
Call Park Orbit List Display .................................................................................................................85
System Messages 60~64 ................................................................................................................90
System Messages 65~99 ................................................................................................................90
Silent Messaging (Busy Station) ....................................................................................................95
Memos ..................................................................................................................................................96
Speed Dial Memos .........................................................................................................................96
Timed Reminders ...........................................................................................................................98
Name/Number Display .........................................................................................................................98
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Contents
[DSS] Button ......................................................................................................................................104
Call Forward Override ([DSS] Override) ....................................................................................106
Speed Dial Access Codes ...................................................................................................................111
Flexible Directory Numbering ............................................................................................................113
Centrex Feature Buttons .....................................................................................................................113
Ringing Repeat ...................................................................................................................................113
Delayed Ringing .................................................................................................................................114
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Introduction
This guide describes how to use the 2000-series digital telephones for Strata DK systems.
Models covered in this user guide include digital telephones equipped with a Liquid Crystal
Display (LCD) and/or speakerphone. Also discussed are Digital Add-on Modules (DADMs)
and the Direct Station Selection (DSS) Console. The Strata DK systems which support this
equipment are:
♦
♦
♦
♦
DK14
DK16e/16
DK40i/40
DK424/DK280 (Release 3.0 or higher)
Note This user guide incorporates the information in the Strata DK’s Liquid Crystal Display
Digital Telephone User Guide and the Add-on Module and Direct Station Selection
Console User Guide. Those guides are discontinued.
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Introduction
Organization
Organization
♦
♦
♦
Chapter 1—The Grand Tour provides an overview of the equipment, buttons, Light
Emitting Diodes (LEDs), and LCDs.
Chapter 2—Features describes the available digital telephone features in alphabetical
order. Detailed instructions on using each feature are covered.
Chapter 3—LCD Operation includes an explanation of the Control button and Soft Key
operations. Features which are available only on the LCD digital telephone are presented
alphabetically and include detailed LCD displays.
♦
♦
Chapter 4—Add-on Module/DSS Consoles describes the DADM and DSS console
features and buttons.
Appendix A—Access Codes provides instructions for programming a sequence of steps
or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group
Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access
Codes.
♦
♦
Appendix B—Centrex Application describes the Centrex features which may be
available with your Strata DK system.
Appendix C—Button Labels lists the feature button designations of the 2000-series
digital telephone models.
How to Use This Guide
We suggest that you read this entire guide and get acquainted with the Strata DK digital
telephones and its features. Once you become acquainted with the basic features, you can use
this guide in conjunction with the Digital Telephone Quick Reference Guide.
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Introduction
Conventions
Conventions
The left column gives
The right column gives the immediate response to your action.
This column also includes additional notes and comments.
you single or numbered
steps that you need to
perform a procedure.
Note Elaborates specific items or references other information. Within some tables, General
Notes apply to the entire table and numbered Notes apply to specific items.
Important! Calls attention to important instructions or information.
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:
[PDN]
[SDN]
[PhDN]
[DN]
represents a Primary Directory Number (also known as an Extension
Number for your telephone.
represents a Secondary appearance of a [PDN]. A [PDN] which appears on
another telephone is considered an [SDN].
represents a Phantom Directory Number button (an additional Directory
Number).
represents a Directory Number button (also known as an Extension or
Intercom Number). Whenever [DN] is used in this guide, it means the user
can use any [PDN], [SDN], or [PhDN].
[DSS]
represents the directory number of another station which is accessed from a
DADM or DSS Console when this button is pressed.
([WUDꢀEROG
represents buttons on a telephone.
means “through”
~
+
is used for multiple key entries.
denotes the step in a one-step procedure.
➤
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Introduction
Related Documents
Related Documents
Refer to the following documents for more information:
♦
♦
♦
Digital Telephone Quick Reference Guide
PC/Data Interface User Guide
System Administrator Guide
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The Grand Tour
1
This chapter familiarizes you with the controls and indicators located on your digital
telephone. Understanding the function of the feature buttons and their associated LEDs will
improve your efficiency in using the telephone and will help you take advantage of all of the
benefits your telephone offers.
Toshiba digital telephones incorporate state-of-the-art telecommunications technology and
provide a vast array of calling features. They are easy to operate, and all features are accessed
with a feature button or a brief access code.
If your telephone is equipped with an LCD, information and feature prompting makes call
handling more efficient and provides easy access to frequently-used features. Abbreviated
feature prompts guide you through specific tasks.
In addition to the standard features, the LCD telephones provide Alphanumeric Messaging,
Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed
Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call
Duration, Date/Time of Day displays, and the ability to display names and telephone numbers
of outside, incoming callers.
Telephones equipped with a speakerphone, enable you to make and receive outside and
internal calls without lifting the handset.
Feature operations in this guide use the button designations for the 2000-series models.
The following telephone models belong to the 2000-series (see Figure 1 on Page 2):
♦
♦
♦
DKT2010-H (10-button model that enables users to answer internal calls without lifting
the handset)
DKT2010-SD (10-button model equipped with a LCD and a speakerphone which enables
users to make and receive outside and internal calls without lifting the handset)
DKT2020-S (20-button speakerphone model which enables users to make and receive
outside and internal calls without lifting the handset)
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The Grand Tour
♦
DKT2020-SD (20-button speakerphone model equipped with an LCD, and a
speakerphone which enables users to make and receive outside and internal calls without
lifting the handset).
Buttons
LCD Display
Handset
LCD Control/Soft
Key Buttons
Red/Green
LED Indicators
Dial Pad
Flexible Buttons
0539
0539
Fixed Buttons
Microphone Location
Figure 1
20-button Digital Speakerphone with LCD
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The Grand Tour
Buttons
Buttons
There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 0LF, 0VJ, 5HGLDO,
+ROG, &RQIꢁ7UQ, 9RO▲, andꢀ9RO▼) are standard to every Strata DK 2000-series telephone
(see Figure 1). The flexible buttons consist of Directory Number (Primary, Secondary,
Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by
telephone.
Fixed Buttons
The fixed buttons are located on your dial pad and enable you to perform standard functions quickly
and easily.
Table 1
Fixed Button Definitions
Button
Definitions
&QIꢁ7UQꢀ
(Conference/
Transfer)
➤
Press to set up conference and transfer calls (see “Conference Calls” on
Page 37).
+ROG
➤
Press once to hold internal or outside calls. The
Line LED flashes green at the internal hold rate.
HOLD LINE 10
JAN 01 SUN 12:19
...or press twice to enable Exclusive Hold. The
Line LED flashes green at the exclusive hold rate.
Note Exclusive Hold enables you to place a call on hold so that only you or
somebody using a Call Pickup code at another station can retrieve it.
To retrieve a call on hold:
➤
Press /LQH or [DN] which is on hold
...or if the call is on Exclusive Hold, from another station dial ꢂꢃ plus your
[DN], or dial ꢂꢃꢂꢄ plus the CO line number (001~200) that the call is held
on.
If a call is not retrieved by a certain time (set in
system programming), it recalls back to your phone.
You hear repeated recall tone (or if you are on the
phone, you hear recall tone twice).
HOLD LINE 201
LINE 10 RECALL
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The Grand Tour
Buttons
Table 1
Fixed Button Definitions (Continued)
Button
+ROGꢀ(continued)
If the held party hangs up, the call is released and the CO provides a hold-
release signal.
Note If your telephone is programmed for Automatic Hold, existing calls are
automatically placed on hold when you answer a call or make another
call. (See “Automatic Hold” on Page 22.)
A different call can be held on each [DN] or /LQH
button on your phone. Each time you press 6FUROO,
CO LINE 02
HOLD
a different [DN] or /LQH is selected. The selected
button’s LED flashes rapidly and your LCD displays
information for the call holding on that button
(samples shown at right).
DN 202
HOLD
0LF
(Microphone)
➤
Press to toggle the microphone ON/OFF while the telephone is in use. The
LED indicates the status of the microphone.
Notes
♦
The microphone and accompanying LED are always ON when receiving
“voice first” internal [DN] calls to enable Handsfree Answerback and OFF if
you receive a ring-first call. Mic may be ON/OFF when placing an on-hook
CO line or internal [DN] call.
♦
♦
Each station’s Mic can be set in system programming to switch ON/OFF
with one touch, to switch OFF only while pressed and held, or to be either
ON/OFF at the start of handsfree dialing.
telephone handset/headset. The LED and microphone remain OFF during
OCA talkback operation (see “HS-OCA” on Page 52).
♦
Mic functions on Handsfree Answerback and OCA calls for privacy.
0VJ
(Message)
➤
When Msg LED flashes, press 0VJ to call back the station or voice mail
device that activated the LED (see “Message Waiting” on Page 48). This is
the telephone’s [PDN] message waiting button.
5HGLDO
➤
Press the same [DN] or /LQH that you used to dial the original number.
Press 5HGLDO. The last number called is redialed.
Note If you have Automatic Line Selection, you must first lift the handset.
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The Grand Tour
Buttons
Table 1
Fixed Button Definitions (Continued)
Button
Definitions
6SNU
(Speaker)
➤
Press to toggle the speaker ON/OFF. The LED indicates the status of the
speaker.
Notes
♦
6SNU must be pressed and held down when switching from Handset to
Speakerphone mode.
♦
Also selects a line or the internal [PDN] if programmed for auto preference
in system programming. Can be used to disconnect on-hook
speakerphone calls.
➤
Press to adjust volume levels (see “Volume Controls” on Page 10).
9RO▲
9RO ▼
Flexible Buttons
All flexible buttons must be programmed for your telephone in system programming and vary
for individual telephones. If a button does not appear on your display or telephone keystrip
label, see your System Administrator for button assignments.
Line Buttons
directly access outside Central Office (CO) lines. 3RROHGꢀ/LQHꢀ*US enables you to access
available CO Lines from a group of lines appearing under one button.
If your telephone does not have a /LQH or 3RROHGꢀ/LQHꢀ*US button and you want to access
outside CO lines, you can use access codes. For a listing of these codes, see “Access Codes”
on Page 109.
Directory Number [DN] Buttons
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or
answer a call and are known as your extension or intercom number(s). You can have multiple
[DN] buttons on your telephone (see Figure 2), including [DNs] belonging to another
telephone, [SDNs].
Incoming calls ring your telephone’s [PDNs] from the top down. For example, incoming calls
to Station 10’s [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.” Your
[PDN] is considered busy only when all of the [PDNs] are being used by your telephone or
other telephones, and/or when your telephone is on any type of CO Line or [DN] call.
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The Grand Tour
Buttons
If you have an LCD telephone, you can find out the actual Directory
Number of a [DN] button by pressing the [DN] you want to display
DN = 210
and dialing ꢂꢅꢆꢄ. The number (ꢇꢈꢆ) displays.
Table 2
Directory Button Definitions
Button
Definitions
[PDN]
Primary Directory
Number
Press to answer a call to the Primary Directory Number or to initiate a
phone call. The [PDN] is specifically your Extension Number or Intercom
Number. Your telephone can have up to four [PDN] buttons with your
number. You can set Call Forward and Voice Mail ID code for your [PDN].
[SDN]
Secondary Directory
Number
A [PDN] of another telephone which appears on your telephone is
considered a [SDN]. You cannot set Call Forward and Voice Mail ID code
for [SDNs] on your telephone.
[PhDN]
Phantom Directory
Number
Up to eight Phantom Directory Numbers can be dedicated to a station or
shared by a group of stations. One example of a Phantom Directory
Number application is when it is used as a common phone number for an
entire department. For instance, when the [PhDN] appears on a group of
telephones, such as the Sales Department, it will ring on all of the
telephones of the group when it is called. You can only set Call Forward
and Voice Mail ID code for [PhDNs] that are owned by your telephone.
You can have a separate message waiting button and mailbox for up to
four [PhDNs] on your telephone.
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The Grand Tour
Buttons
54
58
51
Phantom Directory Numbers
[PhDNs]
51
MW/50
50
50
11-1
11-2
10-1
10-1
10-2
10-3
Secondary Directory Numbers
[SDNs] of Station 11
Calls to Station 11 can be originated
or answered by Station 10 by
pressing the 11-1 or 11-2 button.
10-2
10-3
11-1
11-2
Station 10's Primary Directory
Numbers [PDNs]
Station 10
Station 11
Figure 2
Multiple Directory Numbers Example
Feature Buttons
Preprogrammed feature buttons can be assigned to your telephone and vary for individual
telephones. See Table 17 on page 115 for a list of all the possible feature buttons.
If a button does not appear on your display or telephone keystrip label, see your System
Administrator for button assignments.
If your telephone has not been programmed for a 6SHHGꢀ'LDO button, you can substitute the
key in any of the procedures that appear in this guide.
ꢉꢀ
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The Grand Tour
LCD
LCD
In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate
desk clock and calendar combination. When you have an outside call in progress, an elapsed
time display gives a constant reminder of the call duration. Alphanumeric messaging
capability is also provided (see “Messages, Memos, and Name Display” on Page 87). All
display functions occur automatically as call processing proceeds.
A “+” next to the LCD readout (sample shown at right) on your
CF-A 201-203+
telephone indicates there is more data in memory. Press 6FUROO to
JAN 01 TUE 12: 19
advance through the information. Press 3DJH to switch from the CF
display to the User Name display.
has Soft Keys turned ON, the displays may be different (e.g., the information on rows 1 and 2
is reversed), but they still enable you to follow the steps in this guide.
LCD Buttons
There are two sets of buttons available with the LCD, Control and Soft Key (see Figure 3).
The Control buttons consist of the Mode, Page and Scroll functions, while the Soft Keys offer
access to frequently-used features that appear as abbreviated prompts above the Control
buttons.
Soft Key Prompts
TRNS
Mode
CONF
Page
PGE
Scroll
Soft Key and Control Buttons
0622
Figure 3
LCD Buttons (with sample Soft Keys)
♦
Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a
call).
♦
Control buttons are active when the Soft Keys are turned off and/or the telephone is idle.
(See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)
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The Grand Tour
LED Indicators
LED Indicators
Each line and feature button has a LED next to it which indicates the status of the line or
feature associated with the button.
Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3).
Table 3
LED Indicators
Your Station (Green)
Other Station (Red)
Use
Line or [DN] In-Use
Interval Rates
2 seconds on, 1/8 second
steady
(access outside line)
off— 1/8 second ON/OFF
Incoming Call
(while ringing)
1 second on at 10 pulses/
second—1 second OFF
one second ON/OFF
1/2 second ON/OFF
Hold (outside line)
4 pulses/second for 1/8
second ON/OFF
Note If using 3RROHGꢀ/LQHꢀ*US, the
hold indication is only at the
station that places the call on
hold.
Hold – Consultation
(during consultation/transfer to another
station)
10 pulses/second
10 pulses/second
steady
Hold – Exclusive (outside line)
steady
flashes
Hold – Recall
(when held call recalls your idle station)
1 second at 2 pulses/second,
1 second at 10 pulses/second
1 second at 2 pulses/second,
1 second at 10 pulses/second
steady
Hold – Exclusive Recall
Internal Call
(while station ringing)
Your [PDN] flashes 10 pulses/
second—1 second off
[SDN] red flashing or
green ringing
Busy Station Transfer
(outside call transferred to your busy
station from a designated station or AA)
4 pulses/second, 1/8 second
ON/OFF
3/4 second on, 1/8
second OFF
After disconnecting first call...
Alert Signal
10 pulses/second
.5 seconds
2 pulses/second
4 seconds
steady
Conference
10 pulses/second
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The Grand Tour
On-hook/Off-hook
On-hook/Off-hook
Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-
hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset
should be lifted off of the telephone cradle. “On-hook” indicates that the handset should
remain in the cradle and should not be lifted.
Volume Controls
Your telephone has a volume increase and decrease button for controlling speaker and handset
volume levels.
change to occur. If you continually hold down either button, the volume continually changes
about every half second until the level limit is reached.You hear ring tone as long as you press
a Volume button when your telephone is idle.
The method for changing feature volume varies. Some features can be adjusted using only the
9RO ▲/9RO ▼ (see Table 4) and others require additional buttons (see Table 5 on page 11).
Table 4
Using only Vol ▲/Vol ▼
Phone
Status
Feature
Comments
Ring Tone Volume/Incoming
Handsfree Answerback and
Speaker OCA
On-hook,
Idle
Adjusting the ring tone volume also changes the
volume level of incoming Handsfree Answerback
and Speaker OCA calls before they are answered
by pressing a [DN].
Handset Receiver
Off-hook
After a call is terminated and the handset is on-
hook, the volume level returns to the “original” level
for the next call. This “original” level can be adjusted
to higher/lower in system programming.
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The Grand Tour
Volume Controls
Table 5
Using Vol ▲/Vol ▼ with Other Buttons
Phone
Feature
Status
Press
Comments
Microphone Sensitivity
On-hook/
Off-hook
While pressing,
hold 0LF and 9ROꢀ
▲/9ROꢀ ▼ for three
seconds.
The Mic LED flashes about six
times while setting the sensitivity.
When the microphone is set for
the lowest or normal sensitivity,
the Mic LED lights steady when
the telephone is busy on a
speakerphone call.
Handset/Headset Call
Waiting Tone
On-hook/
Off-hook
The tones are received over the
handset/headset and speaker.
While pressing,
hold 5HGLDO and
9RO ▲
On-hook/
Off-hook
The tones are received over the
speaker.
While pressing,
hold 5HGLDO and
9RO ▼
Muted Tone Burst
On-hook
[DN] followed byꢀ
ꢂꢊꢈꢆꢈ then 9ROꢀ
▲/9ROꢀ ▼
You hear the muted tone for 15
seconds or until disconnected by
pressing 6SNU.
Note Tone sent for Busy
or DND Override,
Call Transfer with
Camp-on, etc.
Ringing, Handsfree
Answerback, and Speaker
OCA.
On-hook
ꢂꢊꢈꢆꢇ followed by
9ROꢀ▲/9ROꢀ ▼
Your phone rings for 15 seconds
or until disconnected by pressing
6SNU. Enables you to check if
you can hear ringing at a
distance from your telephone.
Speaker
On-hook,
idle
[DN] followed by
9ROꢀ▲/9ROꢀ ▼
After you press a [DN], you hear
dial tone.
Adjusts Internal and CO Dial
Tone, Background Music.
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Features
2
This chapter lists all the digital telephone features in alphabetical order beginning on See Page
17. These features can be performed on 2000-series digital telephones equipped with or
without LCDs. Features which require a telephone equipped with a speakerphone are noted.
Before You Begin
If you are a new user of the Strata DK digital telephone, you need to find out if your telephone
has been set up for Automatic Line Selection and Ringing Line Preference. You will also need
to know if your telephone has tone or voice first signaling when you receive an internal call:
♦
♦
Tone Signaling rings.
Voice First Signaling does not ring; instead you hear a long tone, then the caller’s voice.
Each of these features are enabled in system programming and determine how you will make
and answer calls on your telephone.
Automatic Line Selection
You have Automatic Line Selection, if you hear dial tone and the
[DN], Line, or Pooled Line Grp LED lights steady green. The LCD
displays the station number (201) and the seized CO line (sample
shown at right).
NO. 201
USING LINE 11
➤ Lift the handset or press 6SNU.
You do not have Automatic Line Selection, if you hear silence.
➤ Press an available [DN] or /LQH before dialing.
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Features
Quick Reference
Ringing Line Preference
You have Ringing Line Preference, if you can answer a line ringing your station by lifting the
handset or pressing 6SNU. You do not have Ringing Line Preference, if you have to press the
button associated with the ringing call (flashing LED) to answer the call.
If your telephone does not have Automatic Line Selection, press the flashing [DN] or /LQH
first, before using the handset or 6SNU.
Signaling
If you hear a long tone, followed by a caller’s voice, you have Voice First Signaling.
➤ Talk in the direction of your telephone
...or answer the call as you normally would using either the handset or 6SNU.
If you hear successive ring tones, you have Tone First Signaling.
➤ Lift the handset or press 6SNU.
Note You can change to the alternate signaling method when making a call on a call-by-call
basis by pressing ꢈ after dialing an internal telephone number.
Quick Reference
The following is a quick reference chart for using your telephone’s standard features.
Making an Internal Call
1. Lift the handset or
press 6SNU
...or if you do not
have Automatic Line
Selection, press a
[DN].
2. Dial a directory
NO. 203
201
number (201).
3. When finished with
the call, hang up or
press 6SNU.
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Features
Quick Reference
Making an Outside Call
1. Lift the handset or
NO. 203
press 6SNU
USING LINE 6
...or if you do not
have Automatic Line
Selection, you must
also:
press /LQH
...or 3RROHGꢀ/LQHꢀ
...or [DN], then enter
a CO line or line
group access code
(see “CO Line Access
Codes” on Page 109).
2. Dial the telephone
number.
The LED flashes green and the digits
are displayed as you dial.
NO. 203
5551374
The display automatically changes
from dialed number to elapsed time
after a programmed period. After you
hang up, elapsed time is displayed for
15 seconds and then changes to date/
time display.
NO. 203
00: 13: 23
3. When finished with
the call, hang up or
press 6SNU.
Making an Outside Call to an ISDN Trunk
1. Access an outside CO
line
2. Dial the number.
3. Press 6WDUW.
The dialed digits will not be sent until you press this button or
until the timer expires. See “ISDN Outgoing Calling” on Page
47 for more information on ISDN calls.
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Features
Quick Reference
On-Hook Dialing
1. Press 6SNUꢀ(if you
have Automatic line
selection).
2. Access an outside line
and dial a telephone
number.
3. Lift the handset when Note If you have a full speakerphone, you do not have to lift
the called party
answers.
the handset.
4. When finished with
the call, hang up or
press 6SNU.
Answering Calls
When you receive an incoming call, the LCD displays either the CO
NO. 203
line (10)
LINE 10 RINGING
... or the station’s [PDN] (210).
NO. 203
210 CALLING
➤ Lift the handset or
The green LED changes from incoming call rate to the in-use
rate. Your LCD displays the answered line.
press 6SNU
For information on Caller ID/ANI/DNIS LCD displays for
incoming calls, see Chapter 3 – LCD Operation.
...or if you do not
have Ringing Line
Preference, press the
flashing [DN], /LQH,
or 3RROHGꢀ/LQHꢀ*US
and lift the handset.
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Features
Account Code Calls
Incoming Call Notification
Muted ringing while you are on a call indicates an incoming call. If another call comes in
during the first call, release, transfer, or place the call on hold, then answer the second call.
➤ Press 5HOHDVHꢀDQGꢀ$QV
...or hold down the hookswitch for about one second.
Account Code Calls
Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for a variety
of reasons including billing, tracking, and line restriction applications. Account Codes are
recorded by the system and can, along with the details of the calls, be printed on a Station
Message Detail Recording (SMDR) report.
Forced Account Codes (Verified/Non-Verified)
Some applications require you enter an Account Code, called a Forced Account Code, before
dialing a telephone number.
If the system is set for Verified Account Codes, station users must enter specific codes when
entering the Forced Account Code(s) or the call does not execute. Verified Account Codes are
established in system programming or by designated stations.
➤ To dial using a Forced Account Code Emergency Override of Forced Account Codes
You can bypass Forced Account Code requirements with three emergency numbers, including
911. See your System Administrator for these numbers:
1) 911
2)
_______ 3)
_______
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are usually optional. They can be entered after accessing a CO line
or during a call, to keep track of the call for client billing purposes.
An exception is a Voluntary Account Code which is required to change the Toll Restriction
classification of your station. The code gives you access to telephone numbers outside your
usual dialing area and must be entered prior to dialing the telephone number. As an example, if
your station is restricted to local area calls, you can make out-of-state calls by using a
Voluntary Account Code set in system programming.
If the system is set for Verified Account Codes, station users must enter specific codes when
entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.
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Features
Alarm Reset
➤ To dial using a Voluntary Account Code
1. After accessing a CO Your conversation is not interrupted.
NO. 204
line, press $FFRXQWꢀ
&RGH
ENTER ACCT CODE
Note If the Voluntary Account
Code is not required to dial
out, the account code can be
entered during a call.
...or 6SHHGꢀ'LDOꢀ+
ꢃꢆ
...or
ꢉꢃꢆ if your
telephone does not
have a speed dial
button.
2. Enter the Account
Code.
When your station is set for Verified
Account Codes, you hear a half
second confirmation tone if the code
is valid.
NO. 204
CODE VERIFIED
The outside party is not able to hear any tones (e.g.,
confirmation tones) when the Account Code digits are being
entered. If your station is programmed not to verify Account
Codes, you do not hear a confirmation tone.
If the code is invalid, you hear two
NO. 204
short tones.
CODE NOT VALID
3. Dial another account
code by repeating
Steps 1 and 2.
The last code entered is recorded.
4. Dial a telephone
number.
Any digits dialed after the code is entered in Step 2 is treated as
part of a telephone number.
Alarm Reset
Your Strata DK system can be connected to a facility alarm system. All telephones produce a
startling tone whenever this alarm is activated.
➤ To reset the alarm
Press $ODUPꢀ5HVHW.
➤
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Features
Alert Signaling
Alert Signaling
Alert Signaling enables you to send an alert sound to a predesignated (partner) station by
pressing a single button. This feature is based on the “buzz” key, where, for example, a
manager might alert his/her administrative assistant to enter the office.
You can have as many as four $OHUWꢀ6LJQDO(s) to send or receive an Alert Signal to/from
other telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or
in the DND or Call Forward mode.
➤ To send an Alert Signal
➤ Press $OHUWꢀ6LJQDO. An alert tone sounds at the designated station.
Attendant Console Calling
Up to four Attendant Consoles can be installed per system. There can be up to three ways to
call the Attendant Console, depending upon system programming.
➤ To call any attendant console
➤ Press a [DN] + ꢆ.
The call rings the Attendant Console’sꢀꢆ button. Dialꢀꢆ calls
rotate between the consoles if more than one console is installed.
➤ To call a specific console
➤ Press a [DN] + the
The call rings the console’s ,Qꢋ'1 (incoming [DN] button). Your
System Administrator can provide the Attendant Console(s)
,Qꢋ'1s.
console’s [DN].
➤ To call all consoles for an emergency
➤ Press a [DN] + the
emergency access
code ꢂꢅꢆꢆ.
The call rings the (PJU button on all attendant consoles.
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Features
Automatic Busy Redial (ABR)
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate ABR so that the Strata DK system
automatically redials the number at regular intervals. If the system redials an outside number
that is still busy, ABR resets and tries again. This feature may not be allowed on some (or all)
lines in your system—depending on the telephone line type connected.
ABR is not attempted while your station is busy, but continues to
NO. 202
time-out. The system inserts a pause (P) on your LCD before redialing
P555 3700
the number.
➤ To activate ABR
1. When you reach a
busy number, press
$XWRꢀ%XV\ꢀ5HGLDO
The LED flashes red.
...or &QIꢁ7UQ + ꢂꢅꢅ. You hear confirmation tone.
2. Hang up
NO. 202
ABR SET
...or press 6SNU.
3. The system redials,
up to 15 times, every
30 or 60 seconds
(depending on system
programming).
4. Your telephone
receives ring tone,
when ABR dials the
number and it is
available.
The [DN] or Line and Spkr LEDs flash green.
5. Lift the handset or
press 6SNU and wait
for the party to
answer.
If you do not pick up the handset or press 6SNU within 30
seconds after a connection is made, you hear a muted ring for
another 30 seconds, then the call disconnects.
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Features
Automatic Callback (ACB)
➤ To cancel ABR
➤ Press $XWRꢀ%XV\ꢀ5HGLDO
...or [DN] + ꢂꢅꢅ.
Automatic Callback (ACB)
After reaching a busy/DND station, you can set ACB to have the system call you back when
the called station becomes available. You can also set ACB to place you in a queue for an
available CO line, if you reach a line group in which all lines are busy.
➤ To set ACB
1. After reaching either
You hear busy tone, followed by dial
tone (two secs.), then busy tone.
NO. 204
INT 210 ACB SET
a busy/DND station
or CO line, press
$XWRꢀ&DOOEDFN
When you set ACB at a busy station,
its number (210) displays.
...or ꢅ.
When you set ACB at a busy line
group, its access code number (801) is
displayed.
NO. 204
INT 801 ACB SET
2. Hang up
You can make other calls while waiting for the called station/
line to become available.
...or press 6SNU.
3. Your telephone rings
For busy/DND station: the [DN] LED
NO. 204
at a fast rate when the flashes green (incoming call). The
210 ACB
called station or CO
line becomes idle.
station number you called (210)
displays.
For busy CO line: the [DN] LED from
which you attempted to first access
the line flashes red (incoming call
rate). The seized line’s number (3)
displays.
NO. 204
LINE 3 ACB
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Features
Automatic Hold
4. Answer within three
After you answer, you hear a single tone, and the LED flashes
green (in-use).
rings to prevent the
callback from being
cancelled.
If you hear a busy tone after answering a callback, the called
party is already on another call or the line has already been
seized or has received an incoming call. Your request is not
cancelled. You will be called again the next time a line
becomes idle.
5. If you were
If the original call was made using LCR, the telephone number
attempting to make an is automatically dialed.
outside call and did
not use LCR, you
must now redial the
telephone number.
➤ To cancel ACB (to busy or DND station)
➤ Press $XWRꢀ&DOOEDFN or [DN] + ꢂꢅꢌ.
Automatic Hold
Automatic Hold enables you to automatically place a call on hold by pressing another outside
/LQH or a [DN] button—there is no need to press +ROG. You can also switch between calls
without having to press +ROG. Your telephone must be programmed for this feature, otherwise
existing calls drop if you do not press +ROG before answering or making another call.
➤ To use Automatic Hold
➤ While on a call, press another /LQH or [DN] to receive/originate a new call. The LED of
the accessed line flashes (in-use). The first call is put on hold and the LED flashes (on-
hold).
➤ To switch between calls
➤ Press /LQH or [DN] of the held call. The LED of the line just accessed flashes (in-use).
The LED of the Line or [DN] placed on hold flashes (on-hold).
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Features
BGM Over Telephone Speakers
BGM Over Telephone Speakers
BGM over external speakers is controlled by the System Administrator. If BGM is enabled,
you can turn it ON/OFF for your individual station speaker.
➤ To enable/cancel BGM on your telephone speaker
➤ Press 7HOꢀ6HWꢀ0XVLFꢀto toggle BGM ON/OFF.
...or press a [DN] + ꢂꢅꢍꢈ + 6SNU to turn BGM ON and press a [DN] + ꢂꢅꢍꢆ + 6SNU to
turn it OFF (ignore busy tone after dialing ꢂꢅꢍꢈ and ꢂꢅꢍꢆ).
Call Forward
If your telephone has more than one [DN], you can assign Call Forward destinations for each
[DN] on your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can be
independently set for a different Call Forward feature. Call Forward must be set before the call
is received and has priority over the Station Hunt feature.
To set call forward from a [PDN] or [PhDN]:
♦
♦
You must set the call forward from your telephone.
Your telephone must be programmed as the owner of the [PDN] or [PhDN].
Note If you hear a re-order tone when following any of the Call Forward steps, your
telephone is not the owner of the [PDN]/[PhDN].
If Call Forward is set, the following calls to your station forward (except in Call Forward-
External mode):
♦
♦
♦
♦
Internal calls (Handsfree and OCA calls optionally may or may not)
Auto Attendant calls
CO lines calls that ring only your station
Transferred CO line or station calls
CO lines that ring more than one station do not forward.
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Features
Call Forward
Call Forward Modes
You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:
♦
♦
Call Forward—All Calls forwards all calls immediately; your telephone does not ring
when called.
Call Forward—Busy forwards calls immediately when your station, [PDN], or [PhDN] is
busy or in the DND mode.
♦
♦
On “tone-first” systems, if your [PDN] appears on more than one button on your
telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use;
if there is an idle [PDN], it flashes or rings when called.
On “voice-first” systems, Call Forward Busy forwards all calls any time your
telephone is in use.
Note Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer, and Call
Forward-No Answer can be set with the touch of one button. See “Feature Access
Codes” on Page 63.
♦
Call Forward—No Answer forwards all calls to your station if you fail to answer within
a designated time (set by you when you enable the feature). Your station can be
programmed to bypass Call Forward-No Answer when receiving Voice First (handsfree)
calls. Callers can activate voice first or OCA by dialing ꢈ during their voice
announcement.
♦
Call Forward—Busy/No Answer forwards all calls to your station immediately
whenever you are busy, in the DND mode, or after ringing and you do not answer the call
within a designated time (set by you when you enable the feature). Your station can be
programmed to bypass Call Forward/No Answer when receiving Voice First (handsfree)
calls. Callers can activate ringing and Call Forward by dialing ꢈ during their voice
announcement.
♦
On “tone-first” systems, if your [PDN] appears on more than one button on your
telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use;
if there is an idle [PDN], it flashes or rings when called.
♦
On “voice-first” systems, Call Forward Busy forwards all calls any time your
telephone is in use and/or any time all of your [PDNs] are in use by other telephones.
♦
Call Forward—Fixed forwards immediately to a station or voice mail device set in
system programming all internal, private or DID CO line calls to your station. Your station
does not ring when called. Your station must be assigned with the &DOOꢀ)RUZDUGꢀWRꢎ
button in system programming to activate this feature.
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Features
Call Forward
♦
Call Forward—External forwards new incoming calls directed to your [PDN] to a
destination outside of the system. [PhDNs] assigned to your telephone do not call forward
to external destinations. Internal calls and transferred calls to your [PDN] also do not
forward to external destinations.
Only incoming calls over CO lines dedicated to immediately ring your [PDN], the private
CO /LQH button, and/or DID line, call forward externally. Any of the other Call Forward
modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-
External.
Using Call Forward Buttons
If your telephone has been system programmed for a Call Forward button, you can use one of
the following Call Forward buttons to set the feature for a [PDN]: &DOOꢀ)UZGꢀ$OOꢀ&DOOV, &DOOꢀ
)UZGꢀ%XV\, &DOOꢀ)UZGꢀ1Rꢀ$QVZHU, &DOOꢀ)UZGꢀ%XV\ꢁ1$QV, &DOOꢀ)RUZDUGꢀ
([WHUQDO, and &DOOꢀ)RUZDUGꢀWRꢎꢀ(Call Forward–Fixed feature).
Using Access Codes
If your telephone has not been programmed for Call Forward buttons or you are forwarding a
[PhDN], you must use access codes to set the Call Forward feature.
LCD Telephones
The LCD on your telephone provides you with call forwarding information.
Make CF Call
When you call a [DN] that is forwarded [203], the [DN] you called is
shown first.
NO. 201
203
The display changes to the [DN] where your call forwarded (210).
NO. 201
210
Receive CF Call
When a call is forwarded to your [DN] (210), the calling [DN] (205) is
displayed on the left and the [DN] called is displayed on the right
[203].
NO. 201
205 CALL 203
Note The LCD examples shown in the following sections are identical to those on your
telephone’s LCD. At times, the entries on the display will scroll off the LCD and only
portions of the entries will remain.
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Features
Call Forward
Call Forward–All Calls
1. Press &DOOꢀ)UZGꢀ$OOꢀ The LED flashes red.
NO. 201
&DOOV
CALL FORWARD TO
...or [PDN]/[PhDN] + You hear confirmation tone after
ꢂꢊꢆꢈ is dialed.
ꢂꢊꢆꢈ.
2. Enter the destination
[DN].
NO. 201
CALL FORWARD TO 203
3. Press &DOOꢀ)UZGꢀ$OOꢀ The LED lights steady red and calls
CF-A 201-203
&DOOV
forward to the stored directory
number [203].
JAN 01 TUE 12: 19
...or 6SNU (if access
code used).
➤ To cancel a Call Forward—All Calls
➤ Press &DOOꢀ)UZGꢀ$OOꢀ&DOOV + 6SNU
...or [PDN] + ꢂꢊꢆꢈ + 6SNU.
Call Forward–Busy
1. Press &DOOꢀ)UZGꢀ
The LED flashes red.
NO. 201
%XV\
CALL FORWARD TO
You hear confirmation tone after
...or [PDN]/[PhDN] + ꢂꢊꢆꢇ is dialed.
ꢂꢊꢆꢇ.
2. Enter the destination
[DN].
NO. 201
CALL FORWARD TO 203
3. Press &DOOꢀ)UZGꢀ
The LED lights steady red and calls
forward to the stored directory
number [203].
CF-B 201-203
JAN 01 TUE 12: 19
%XV\
...or 6SNU (if access
code used).
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Features
Call Forward
➤ To cancel a Call Forward—Busy
➤ Press &DOOꢀ)UZGꢀ%XV\ + 6SNU
...or [PDN] + ꢂꢊꢆꢇ + 6SNU.
Call Forward–No Answer
1. Press &DOOꢀ)UZGꢀ1Rꢀ The LED flashes red.
NO. 201
$QVZHU
CALL FORWARD TO
You hear confirmation tone after
...or [PDN]/[PhDN] + ꢂꢊꢆꢌ is dialed.
ꢂꢊꢆꢌ.
2. Enter the destination
[DN].
NO. 201
ALL FORWARD TO 203
3. Press 6SHHGꢀ'LDO.
The pre-set time delay for calls
forwarding is 12 seconds.
NO. 201
ALL FORWARD TO 203*
Note Skip this step, if
you pressed &DOOꢀ
)UZGꢀ1Rꢀ
$QVZHU in
Step 1.
4. Enter the time delay
The LCD displays the amount of time
entered (16).
NO. 201
L FORWARD TO 203*16
(ꢆꢍaꢊꢆ) seconds.
Note Skip this step if
you do not want
to change the
time.
5. Press &DOOꢀ)UZGꢀ1Rꢀ The LED lights steady red and calls
CF-NA 201-203
$QVZHU
forward to the stored directory
number [203].
JAN 01 TUE 12: 19
...or 5HGLDO, then
6SNU (if access code
was used in Step 1).
➤ To cancel a Call Forward—No Answer
➤ Press &DOOꢀ)UZGꢀ1Rꢀ$QVZHU + 6SNU
...or [PDN] + ꢂꢊꢆꢌ + 6SNU.
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Features
Call Forward
Call Forward–Busy/No Answer
1. Press &DOOꢀ)UZGꢀ
The LED flashes red.
NO. 201
%XV\ꢁ1$QV
CALL FORWARD TO
You hear confirmation tone after
...or [PDN]/[PhDN] + ꢂꢊꢆꢅ is dialed.
ꢂꢊꢆꢅ.
2. Enter the destination
[DN].
NO. 201
ALL FORWARD TO 203
3. Press 6SHHGꢀ'LDO.
The pre-set time delay for calls to ring
before forwarding is 12 seconds.
NO. 201
ALL FORWARD TO 203*
Note Skip this step, if
you pressed &DOOꢀ
)UZGꢀ%XV\ꢁ
1$QV in Step 1.
4. Enter the time delay
The LCD displays the amount of time
entered (16).
NO. 201
L FORWARD TO 203*16
(ꢆꢍaꢊꢆ) seconds.
Note Skip this step, if
you do not want
to change the
time.
5. Press &DOOꢀ)UZGꢀ1Rꢀ The LED lights steady red and calls
CF-BN 201-203
$QVZHU
forward to the stored directory
number [203].
JAN 01 TUE 12: 19
...or 5HGLDO, then
6SNU (if access code
used in Step 1).
➤ To cancel a Call Forward—Busy/No Answer
➤ Press &DOOꢀ)UZGꢀ%XV\ꢁ1$QV + 6SNU
...or [PDN] + ꢂꢊꢆꢅ + 6SNU.
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Features
Call Forward
Call Forward–Fixed
➤ Press &DOOꢀ)UZGꢀWRꢎ. The LED lights steady red and all calls forward to a station [PDN]
or voice mail device set in system programming.
...or press &DOOꢀ)UZGꢀWRꢎ a second time to cancel the feature.
Call Forward—External
1. Store the destination
This feature enables you to forward new incoming calls
directed to your [PDN] to a destination outside of the system.
[PhDNs] assigned to your telephone do not Call Forward to an
number at Station
Speed Dial location
Code 49 (RCTUA, B, external destination. Internal calls and transferred calls to your
C/D processors) or
location 139
(RCTUE/F
[PDN] do not forward to external destinations.
Only incoming calls over CO lines dedicated to immediately
Dial line calls forward. Any of the other Call Forward modes
can be set for your [PDNs] or [PhDNs] simultaneously with
Call Forward-External.
processors).
Only perform Step 1
the first time Call
Forward-External is
set or when you
Use the Speed Dial storage procedures detailed on See Page
60. When forwarding to an outside destination include the CO
Line (or CO Line group) access code before the telephone
number.
change the
destination. It is not
necessary to store the
destination each time;
it remains in system
memory.
Example: 8015833700
801 = CO Line access code
5833700 = Telephone number
See Table 12 on page 109 for CO Line/Line Group access
codes. The LCR access code “9” cannot be used.
2. To set CF-External,
press &DOOꢀ)UZGꢀ
([WHUQDO
Incoming calls forward to the destination stored at Station
Speed Dial Location 49.
...or the [PDN] +
ꢂꢊꢄꢆ.
➤ To cancel a Call Forward—External
➤ Press &DOOꢀ)UZGꢀ([WHUQDO
...or [PDN] + ꢂꢊꢄꢆ + 6SNU.
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Features
Call Forward
Remote Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding
destination from a telephone outside of the system.
➤ To change the destination number
1. Call into the DK
You hear ringback tone signal, then internal dial tone for 10
system over a CO line seconds.
programmed for the
Try again if you hear busy tone.
DISA feature.
Note See the System Administrator for DISA telephone
numbers.
2. After you receive dial You hear a confirmation tone.
tone, press ꢂꢊꢄꢆ then
dial your [PDN].
If a number is not dialed, the system automatically makes the
DISA CO line ring as a normal incoming call. Then, if the call
is not answered within 15 seconds after the ringing starts, it
disconnects.
3. Enter the Remote Call You hear a confirmation tone. See the System Administrator
Forward-External
security code.
for the security code which is assigned to your telephone in
system programming.
4. Enter the new
destination number.
You can enter an
internal number,
Voice Mail number
or, a CO line access
code plus an external
telephone number.
With some systems,
you can dial a line
group code instead of
a CO line number
access code. (See
Appendix A—Table 1
for access code
information.)
5. Press ꢂ.
You hear a confirmation tone.
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Features
Call Park Orbits
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call
is held). Anyone can retrieve the call from the orbit using the same or a different station. There
are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station.
Once you have parked a call in an orbit, you can:
♦
♦
♦
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another station
If you park a call and it is not retrieved the following occurs:
automatically recalls to your station.
♦
If your station is busy, the parked call camps-on.
If you have an LCD telephone, you can let the system automatically select an available orbit
number which displays on your LCD. To monitor the calls parked at your station, see “Call
Park Orbit List Display” in Chapter 3 – LCD Operation.
➤ To park a call
1. While on a call, press The LED flashes green (consultation-
ENTER ORBIT NO
RTRN
3DUNꢀLQꢀ2UELW
hold).
...or &QIꢁ7UQ +
ꢂꢌꢌꢇ.
2. Enter a General Orbit The call is parked and the CO line
Number (ꢏꢆꢆ~ꢏꢈꢏ)
or a valid [PDN]
flashes (Hold), or the [DN] LED turns
OFF.
...or if you have an
The system parks the call on the lowest vacant Orbit Number.
LCD, press ꢏꢏꢏ.
3. Hang up.
The caller’s extension or Line number
and the orbit number are shown.
6793 PK ORBIT 900
If the parked call is not retrieved
LN 2 ORBIT 900
within a specified time, the call rings
back to your phone.
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Features
Call Park and Page
When a parked call recalls your
phone, the LCD shows the line or
[DN] that is recalling and the orbit
number.
L
2 PK ORBIT 900
➤ To retrieve a parked call
1. Press 3DUNꢀLQꢀ2UELW
...or [DN] + ꢂꢌꢌꢇ.
[DN] can be [PDN], [SDN] or [PhDN].
2. Enter the Orbit
Number where the
call is parked.
The [DN] LED flashes at the in-use rate when the call is
retrieved.
Call Park and Page
You can use the Park feature in conjunction with the Page feature. This operation can be
programmed on a 6SHHGꢀ'LDO button for one-touch activation (See “Feature Access Codes”
on Page 63.)
➤ To park and page a call
1. While on a call, press The LED flashes green (consultation-
HOLD LINE 2
3DUNꢀDQGꢀ3DJH
hold).
ENTER ORBIT NO.
...or &QIꢁ7UQ +
ꢂꢌꢌꢈ.
2. Enter a General Orbit The call is parked and the CO line
Number (ꢏꢆꢆ~ꢏꢈꢏ)
or a valid [PDN]
flashes (Hold), or the [DN] LED turns
OFF.
...or if you have an
The system parks the call on the lowest vacant Orbit Number.
LCD, press ꢏꢏꢏ.
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Features
Call Pickup
3. Enter a [DN] or a
Page Group or Zone
access code (see
After you enter an Orbit Number, a short burst of dial tone
prompts you to enter the Page access code.
The LCD shows the ꢏꢏꢏ Auto Park
HOLD LINE 2
Tables 13 and 14 on
Pages 110 and 111,
respectively).
entry.
999
The LCD shows the Line being held
and its orbit number. Example: Line 2
is held on orbit 900.
HOLD LINE 2
L 2 ORBIT 900
4. Make your
announcement
(include the Orbit
Number).
5. Hang up to free the
paging device.
If the parked call is not retrieved
within a specified time, the call rings
back to your phone.
PARK ORBIT 900
HOLD
When a parked call recalls your
phone, the LCD shows the line or
[DN] that is recalling and the orbit
number.
L
2 PK ORBIT 900
Call Pickup
You can pick up a call that is ringing another station’s [PDN] or [PhDN], a call placed on hold
at another station and other types of calls.
When you pick up an internal call, the calling station [200] displays on
NO. 204
the left and the called station [201] displays on the right.
200 CALL 201
If your call is picked up by another station, the LCD shows that your
NO. 204
call to station [200] was picked up by station [201].
200 PICKUP 201
[DN] Pickup
Picks up ringing or held Directory Numbers.
➤ Press [DN] + ꢂꢃꢂꢇ + [PDN] or [PhDN] that you want to pick up.
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Features
Call Pickup
Directed Call Pickup
This feature enables you to pick up calls ringing in, or calls held at other stations.
➤ To use directed call pickup
1. Press 'LUHFWHGꢀ
The directed [PDN] is the Primary Directory Number of the
station that has the ringing or held call that is to be picked up.
3LFNXS
...or [DN] + ꢂꢃ.
2. Dial directed [PDN].
If more than one call is on hold, the call on the telephone’s
lowest button number is picked up. Ringing calls are picked up
over held calls as a priority.
➤ To pick up a ringing CO line in a tenant system
➤ Press 'LUHFWHGꢀ
You are connected to a incoming CO line call for a Tenant
Group (1~4).
3LFNXSꢀꢈaꢅ
Notes
...or [DN] + ꢂꢃꢏ.
●
In non-tenant systems, 'LUHFWHGꢀ3LFNXSꢈꢀpicks up any
ringing CO line.
●
This feature does not pickup held lines or transferred CO
lines that are ringing; use Directed Call Pickup.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 20 groups can
be created to enable you to easily pick up incoming (new or transferred) or internal calls that
are ringing stations that are in your group or in other groups. This feature does not pickup held
calls. You may belong to more than one group. See your System Administrator for group
assignments.
Calls Ringing Within Your Group
➤ Press *URXSꢀ3LFNXSꢀor a [DN] + ꢂꢃꢂꢌꢅ. You are connected to the call.
Calls Ringing to Other Groups
1. Press [DN].
You hear dial tone.
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Features
Call Transfer with Camp-on
2. Enter ꢂꢃ, then the
You are connected to the call. If the called station belongs to
more than one group, any of the Group Pickup codes
access code
(ꢂꢌꢇꢆ~ꢂꢌꢌꢏ) of the associated with those groups pickup the call.
group to which the
station belongs.
Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these
types of calls occur at the same time, the pickup priority is station-to-station and then Page
calls in the order of occurrence. In some systems this feature can be applied to pickup All Call
Page exclusively.
➤ To pickup a page or internal call
1. Press [DN].
2. Enter ꢂꢃꢂꢌꢆ.
You hear dial tone.
You are connected to the caller who originated the internal or
page call. The page circuit is released.
Call Transfer with Camp-on
You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group [DNs], etc.
You cannot transfer (or camp-on) to a station’s [PDN] or [PhDn] if the station is in the DND
mode, unless the station’s [PDN] or [PhDN] appears on other stations.
➤ To transfer a call
1. While on a call, press The Line or [DN] LED flashes green (conference rate). You
&QIꢁ7UQ.
hear internal dial tone.
2. Dial the [DN] where
the call will be
The CO line rings the called station. If you hear a single tone,
you can then announce the call over the called telephone’s
speaker. (If you hear ringing tone, the call was made with Tone
Signaling.)
transferred.
3. If the station is idle,
announce the call and
hang up
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Features
Call Waiting
...or if the station is
busy or does not
answer, hang up
The Line LED flashes green (on-hold). If you transferred the
call from a [DN], the [DN]’s LED turns off. The CO line or
[DN] camps on to the called station and the called station
receives a warning tone. The camped-on call rings when you
hang up.
...or to reconnect to
the transferred line
before it is answered,
press the flashing
The Line LED is a steady red when
the called station answers the
transferred call.
NO. 204
CAMP-ON 4
/LQH or [DN] + ꢂꢅꢇ.
If the call is not answered after a
HOLD LINE 2
specified Recall time set in system
LN 2 RECALL 203
programming, camp-on is cancelled
and the transferred call rings back
(when your station or [DN] is idle or
sends two tone bursts if your
telephone is busy).
The LCD shows the CO line number
and the station number [203] where it
was originally transferred.
Call Waiting
You can answer a call that is transferred to your station, even when your station is busy. When
another call is camped onto your station, you hear two camp-on tone beeps and the [DN] or
Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have a [DN] or /LQH
button available to receive the call, two camp-on tone beeps are sent to your telephone. You
must disconnect or transfer the existing call to answer the waiting call.
➤ To answer a waiting call by placing the current call on-hold
➤ Press +ROG
The existing call is placed on-hold. The camped-on line rings
your station (the Line LED flashes green - incoming call).
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Features
Conference Calls
...or if your telephone You are connected to the transferred call. The [DN] or Line
LED flashes green (in-use).
has the Auto Hold
feature, just press the
flashing [DN] or
/LQH.
Note See your System Administrator to find out if you have
Auto Hold.
➤ To answer a waiting call by disconnecting or transferring the current call
➤ Hang up or transfer
the existing call; the
camped-on call rings
your station
The existing call disconnects or transfers. The camped-on line
rings your telephone and the Line LED flashes green
(incoming call).
...or press the flashing This disconnects the current call and connects you to the
transferred call. The [DN] or Line LED flashes green (in-use).
[DN] or /LQH.
Conference Calls
This feature enables you to add other parties to an existing call. (If you have an LCD
telephone, you can use Soft Keys to make a conference call.) The following conferencing
configurations are possible:
♦
♦
♦
up to two stations and two CO lines
up to three stations and one CO line
up to four stations
➤ To make a conference call
1. While on a call, press You hear dial tone and the [DN] or Line LED flashes green
&QIꢁ7UQ.
(conference-rate).
2. Dial a [DN] or access
a CO line and dial the
telephone number.
3. When the called party All parties are conferenced. If the second call was placed on a
answers, press
&QIꢁ7UQ.
[DN] or CO line that appears on your telephone, the LED also
flashes green at the in-use rate.
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Features
Date/Time/Day Adjustment
4. Repeat the procedure
to add other CO lines
or [DNs],
remembering not to
try and exceed the
allowed number.
Notes
●
If you receive a busy tone or no answer, press &QIꢁ7UQ to return to the original
connection.
●
The new station is not conferenced unless its user lifts the handset or presses a [DN] to
answer.
Date/Time/Day Adjustment
This feature is performed from a designated station. See the System Administrator’s Guide for
instructions.
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call in
on CO lines programmed for DISA and dial a [DN] or outgoing CO line without going
through an attendant or operator. See the System Administrator for this number.
DISA Calls - Internal
1. From outside the
You hear a ringback tone signal, then an internal dial tone for
system, dial the DISA 10 seconds.
CO line telephone
If you do not dial within 10 seconds, the system automatically
number.
causes the DISA CO line to ring a telephone or group of
telephones designated in system programming. Then, if the call
is not answered within 15 seconds after the ringing starts, it
disconnects.
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Features
Direct Inward System Access (DISA)
2. When you hear dial
tone, dial a [DN].
You hear ring tone. When the station answers, you are
connected.
If the call is not answered after 6 rings or 24 seconds,
(whichever comes first) you hear busy tone.
3. If you receive busy
tone or want to dial
To call another station after completing a DISA station call, the
internal party must transfer you. Station and System Page
another number while cannot be accessed on DISA calls.
the station is still
ringing, press .
ꢉ
Repeat Step 2.
DISA Calls - External
1. From outside the
You hear a ringback tone signal, then an internal dial tone for
system, call the DISA 10 seconds.
CO line telephone
If you do not dial within 10 seconds, the system automatically
number.
rings the DISA CO line as a normal incoming call. Then, if the
call is not answered within 15 seconds after the ringing starts, it
disconnects.
2. When you hear dial
You hear dial tone. If you do not hear dial tone, you must also
tone, dial a CO line or dial a DISA security code.
...or dial a CO line or You hear dial tone.
CO line access code
Note See the System Administrator for the DISA security
and then a DISA
security code. See
Table 12 on page 109
access codes.
code number. If the correct code is not entered, the call
disconnects.
3. When you hear dial
If set in system programming, both parties hear a warning tone
tone, dial a telephone approximately 4, 10, or 20 minutes after the call was made.
number.
Press ꢆ to reset the timer each time the tone sounds (for an
additional 4, 10, or 20 minutes). If you do not press ꢆ, the call
disconnects approximately one minute after the tone.
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Features
Direct Station Selection (DSS) Buttons (Hotline)
Direct Station Selection (DSS) Buttons (Hotline)
This optional feature enables you to use a '66 button to connect directly to another station’s
[PDN]. The DSS LED shows the status (idle/busy) of the station and/or the station’s [PDN].
For example, a station’s DSS button LED shows busy (light steady red) when the station is:
♦
♦
busy on a call on any button or is in the DND mode.
idle but all appearances of the station’s [PDN] are in use by other stations.
➤ To connect directly to another station’s [PDN]
1. When connected to a
CO line or another
The original party is put on-hold. You can call a station even if
the DSS LED shows busy (steady red).
station, press '66.
2. Announce the call
...or transfer the call
by hanging up or
pressing 5HOHDVHꢀ
DQGꢀ$QV.
Note You can transfer the call to an idle or busy station.
Do Not Disturb (DND)
If your station is in the DND mode, internal, external and transferred calls do not ring your
station and OCA calls are denied. You can continue to make calls while in the DND mode.
If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN] flash on
your station and flash or ring the other stations. This enables your calls to be answered at the
other stations (or yours), even while your station is in the DND mode.
Your “alert partner” telephone can override DND and signal your telephone by pressing $OHUWꢀ
6LJQDO. Telephones with DND Override can also call and mute ring your telephone.
➤ To activate/deactivate DND
➤ Press 'Rꢀ1RWꢀ'LVWXUE. The LED lights steady red and DND mode is activated.
...or press it again to toggle the feature off.
Notes
●
Calls forward from your station immediately while in the DND mode, if it is set for Call
Forward-Busy or Call Forward-Busy/No Answer.
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Features
Door Lock(s)
●
If you press 'Rꢀ1RWꢀ'LVWXUE while a call is ringing, the ringing stops. The LED
continues to flash.
Door Lock(s)
Your telephone may have up to five 8QORFNꢀ'RRU button(s), which enables you to unlock a
door.
Door Lock Button
Unlock Door 0
Unlock Door 1
Unlock Door 2
Unlock Door 3
Unlock Door 4
Location
➤ To unlock a door
➤ Press 8QORFNꢀ'RRU. The door unlocks for three or six seconds (set in system
programming). The Unlock Door LED is lit while the door is unlocked.
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Features
Door Phone(s)
Door Phone(s)
Door phones can be used to call digital/electronic telephones selected in system programming.
When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system
programming). You can also call a door phone and monitor the surrounding area.
The number of possible door phones vary by Strata DK system, with up to 12 as the maximum
for larger systems.
LCD telephones display the door phone ID when calls are made to/
NO. 204
from door phones (e.g., door phone 1A). The ID enables you to know
DOOR PHONE 1A
the door phone [DN]. For example, door phone 1A corresponds to
Door Phone [DN] ꢂꢈꢃꢈ, 1B to ꢂꢈꢃꢇ, etc. Door phone IDs and the corresponding [DNs] are
shown in Table 6.
Table 6
Door Phone Lock IDs/Locations
Door Phone
Door
Door
Door
Location
Location
#151
#152
#153
#154
#155
#156
1A
1B
1C
2A
2B
2C
#157
#158
#159
#161
#162
#163
3A
3B
3C
4A
4B
4C
➤ To answer a door phone call
1. Lift the handset.
If you lift the handset while the door phone is still ringing, the
[DN] LED flashes green (in-use) and you are connected to the
door phone.
2. If not connected yet,
dial the door phone
[DN].
If you have an LCD telephone, see Table 6 for the [DN].
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Features
Door Phone(s)
...or to pick up door
phone calls ringing
someone else’s
phone, press [DN] +
ꢂꢃꢂꢌꢆ.
Note ꢂꢃꢂꢌꢆ access is a system option that may not be turned
on for your system.
➤ To call/monitor a door phone
1. With the handset off- You hear dial tone and the LED flashes green (in-use).
hook, press a [DN].
2. Dial the [DN] for the
desired door location.
A two-way talk-path exists between your telephone and the
called door phone. You can audibly monitor the area around the
door phone.
Note Door phone [DNs] can be stored on 6' buttons. See
“Feature Access Codes” on Page 62.
➤ To call from a door phone
1. Press the door phone
button and then
release it.
You hear a distinctive ringing tone—one or five times (set in
system programming).
2. When answered,
speak at a normal
voice level in the
direction of the door
phone.
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Features
DTMF Tone Dialing with * and #
DTMF Tone Dialing with * and #
You may have to send and ꢂ DTMF tones to some devices or services, such as a voice mail
ꢉ
device or computer output service. DTMF tones are automatically enabled on stations with
6SHHGꢀ'LDO. If you do not have 6SHHGꢀ'LDO, you must first dial , ꢂ to enable these tones.
ꢉ
This feature disables the Speed Dial feature during the call. Speed Dial is restored when you
complete the call or place it on hold.
➤ To output and ꢂ DTMF tones on a telephone without a 6SHHGꢀ'LDOꢀbutton
ꢉ
➤ While on an outside call, press , then ꢂ. You can now output and ꢂ, DTMF tones, and
ꢉ
ꢉ
digits ꢆ~ꢏ for the duration of the call. This procedure must be repeated on each call where
you require such output.
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Features
Emergency Ringdown/Hotline Service
Emergency Ringdown/Hotline Service
The Emergency Ringdown or Hotline Service feature enables standard telephones to
automatically ring a designated extension by going off-hook. Digital telephones cannot
perform this feature, but they can receive Emergency Ringdown or Hotline Service from
standard telephones.
Emergency Ringdown is used in healthcare facilities, where it is used
205 CALLING
to assist callers who may not be able to complete a call by dialing. An
RINGDOWN
example of an incoming Emergency Ringdown call is shown on the
right. The calling [DN] and “Ringdown” displays whether soft keys are ON or OFF.
This same feature is also known as Hotline Service and is often used for telephones in hotel/
motel lobbies.
Group Listening
This feature enables you to set your telephone so that you and people near your telephone can
hear the called party over the speaker, but the called party can not hear you. You can alternate
between parties as long as the handset is off-hook.
➤ To activate group listening
➤ While off-hook on a call, hold down 6SNU. The Spkr LED lights red.
➤ To deactivate group listening
➤ Release 6SNU. The Spkr LED turns OFF. You can talk to the party through the handset.
Handsfree Answerback
You can talk back to internal or incoming Tie Line calls without lifting the handset.
➤ To receive a handsfree internal call
1. You hear a single long The LED flashes green (incoming call). The Mic LED lights
tone, followed by the steady red, indicating your microphone is active. The Spkr
caller’s voice.
LED flashes red.
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Features
Handsfree Monitoring
2. Do not lift the
If you have a speakerphone, you will have better performance
handset; speak toward if you press the called [DN] button first.
the telephone in a
normal voice level.
Notes
●
A [DN] must be pressed (or the handset must be taken off-hook) to actually answer the
call. This is necessary before transferring or placing an internal call on hold.
●
You can press 9RO ▲ or 9RO ▼ to control the volume of the Handsfree Answerback
caller’s voice and ring tone. See Chapter 1—The Grand Tour for more information on
volume control.
Handsfree Monitoring
Calls placed on hold by an outside party may be monitored handsfree. This feature frees you
from having to hold the handset to your ear until the outside party returns to the call, enabling
you to take care of other tasks in the meantime.
➤ To use handsfree monitoring
1. While on an off-hook The Spkr LED lights red.
call, press and hold
6SNU.
2. Place the handset on- The Spkr LED stays on and you can hear the distant party
hook.
through your telephone speaker.
3. Release 6SNU.
For privacy, press 0LF to turn your telephone’s microphone
off. (Otherwise, your conversations may be picked up.)
4. Lift the handset when Note Each station’s 0LF can be set in system programming
the party returns.
to switch ON/OFF with one touch, to switch OFF only
while pressed and held, or to be either ON/OFF at the
start of handsfree dialing. See your System
Administrator if you want the setting changed.
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Features
ISDN Outgoing Calling
ISDN Outgoing Calling
This feature enables you to make outgoing call using an Integrated Services Digital Network
(ISDN) trunk, provided that you are connected to a Strata DK424, DK40i, or DK40 system
with Release 4.0, or higher, and that you subscribe to ISDN lines. ISDN trunks offer faster call
connection setup, and they also provide more connection circuits.
Making an ISDN outgoing call will either be handled automatically with a timer or by you
initiating the ISDN “Start” sequence. The method depends on your system’s programming.
See your System Administrator to determine the method.
➤ To make an outgoing call to an ISDN trunk
1. Access an outside CO
line
2. Dial the number.
3. Press 6WDUW.
The dialed digits will not be sent until you press this button or
until the timer expires.
Subaddress
Subaddress digits may be required for dialing another department, or to send a call to
equipment, such as a printer. If you need to enter subaddress digits, follow these instructions:
➤ To make an outgoing call with a subaddress to an ISDN trunk
1. Access an outside CO
line
2. Dial the number.
3. Press 6XE.
The 6XE button informs the system that the following digits
are the subaddress.
4. Enter the subaddress.
5. Press 6WDUW.
The dialed digits will not be sent until you press this button or
until the timer expires.
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Features
Message Waiting
Message Waiting
If you call a busy station [DN] or its user does not answer, you can leave a message waiting
indication at the station. The Msg LED at the called station flashes and the user can call you
back by pressing the 0VJ button with the flashing LED. (Voice mail devices, as well as
people, can leave message waiting indications.)
All telephones have a standard (fixed) 0VJ button/LED for receiving/retrieving messages left
by callers that called the station’s [PDN]. Telephones that own [PhDNs] can also have up to
four additional (flexible) message waiting [PhDN/MW] buttons/LEDs for receiving/retrieving
messages left by callers that called the respective [PhDNs]. To use the [PhDN] message
waiting feature, your telephone needs to have [PhDN/MWs].
Up to four message waiting indications and LCD messages can be left at each [DN] or [PhDN]
at one time. The fourth message and one of the LEDs is reserved for the Message Center.
Message Waiting Light on [PDN]
➤ To answer a Msg light
1. Press 0VJ, then lift
Your phone rings the station or voice mail device that set the
indication. The LED continues to flash red.
the handset.
If you reach a station
that is busy or does
not answer, go on-
hook and press 0VJ
again. The system
rotates to the next
message sender.
The LCD can show
up to three stations
that have left
messages for the
[PDN] and three for
each of your
In the example (shown at right), the
display indicates that station DN [203]
received a message signal from DN
[201]. The “+” indicates additional messages.
NO. 204
CALL 203-201+
[PhDNs].
2. Press 6FUROO to
display them.
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Features
Message Waiting
3. After receiving the
If the Msg LED continues to flash, you have more messages—
message(s), place the repeat the Steps to retrieve them. Voice mail devices may
handset on hook. cancel the indication after a short delay.
➤ To cancel the Msg light
➤ Press 0VJ and lift the Your Msg LED turns OFF when the called party answers.
handset.
Note The called party must answer—by either going off-
hook or by pressing 6SNU—for the indication to be
cancelled automatically.
...or [DN] + ꢂꢅꢆꢏꢀto
cancel the light. This
must be done for each
message recorded.
Your Msg LED turns OFF without calling the telephone or VM
device.
Message Waiting Light on [PhDN/MW]
➤ To respond to [PhDN/MW]
1. Press the flashing red Your phone rings the station or voice mail device that left the
[PhDN/MW] LED.
message. If the called party or VM device answers, the
message waiting indication is cancelled automatically. If there
is no answer, hang up and try at a later time. The red
[PhDN/MW] LED on your phone continues to flash.
2. After receiving the
If you have more messages, the red [PhDN/MW] LED
message, press 6SNU continues to flash. To answer the next message, repeat this
procedure.
...or place the handset
on-hook.
➤ To cancel [PhDN/MW]
1. Press [PhDN].
You hear a steady dial tone.
The dial tone stops.
2. Enter ꢂꢅꢆꢏ.
3. Press 6SNU.
The [PhDN/MW] LED turns OFF, indicating that the message
has been canceled.
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Features
Microphone Cut-Off
Message Waiting Light on Another Telephone
➤ To set a message waiting light on another telephone
1. Press [DN] and dial
an internal number.
You hear ringback or busy tone.
2. Press 0VJ or ꢄ.
The Msg or PhDN/MW] LED flashes
red at the called telephone. The Msg
LED lights steady red at your
telephone. The LCD displays the
station [203] where you set a message
waiting light.
NO. 201
INT 203 MW SET
3. Press 6SNU.
The Msg LED on your telephone turns
OFF. The Msg or [PhDN/MW] LED
on the called telephone flashes until
the called party presses the flashing
0VJ or [PhDN/MW].
SENT 203
JAN 01 SUN 12: 19
➤ To cancel a message light set on another station
➤ Press [DN] and dial ꢂꢊꢅ plus the [PDN] or [PhDN] that has the message light set.
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when your
telephone receives a Handsfree Call or cuts-off the telephone microphone while on a
speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and
the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF,
the Microphn Cut-off LED is not lit and your microphone works. The 0LFURSKQꢀ&XWꢋRII
functions on Handsfree Answerback and speaker OCA calls for privacy.
➤ To turn the microphone ON/OFF
➤ Press 0LFURSKQꢀ&XWꢋRII to toggle between ON/OFF.
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Features
Off-hook Call Announce (OCA)
Off-hook Call Announce (OCA)
This feature enables you to call and speak through either the handset or the speaker of an off-
hook, busy digital telephone. The called station must be set in system programming for this
feature to work.
The calling station can be set in system programming for OCA to occur automatically when
calling a busy-off-hook station or by dialing an access code after receiving busy tone.
Automatic OCA only functions on Voice First Signaling systems. The following procedure
covers both calling options.
♦
Handset Off-hook Call Announce (HS-OCA) – lets callers make an announcement
through the handset (or headset). No special hardware is required.
♦
Speaker Off-hook Call Announce (SP-OCA) – lets callers make an announcement
through the speaker of an off-hook, busy digital phone. The called telephone must be
equipped with optional hardware.
When you receive an HS-OCA call while you are on another call, you
hear a short warning tone (optional), followed by an announcement.
210 BUSY OVRD
[210] sending the HS-OCA is displayed on your LCD. Stations in the DND mode cannot
receive OCA calls unless the calling station is programmed for DND Override.
While on a speaker OCA call, 0LF and 0LFURSKQꢀ&XWꢋRII can be used to prevent an OCA
caller from listening to your conversation with the original party (see “Microphone Cut-Off”
on Page 50).
➤ To make an OCA call (Voice First Signaling)
➤ Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing and can
talk to the station (Automatic OCA).
Note If you receive busy tone, press ꢇ to OCA the station and talk.
NO. 203
An optional tone is heard at the busy station, indicating that
205 BUSY OVR
you are connected on an OCA call.
➤ To make an OCA call (Tone Signaling)
1. Lift the handset and
dial the [DN].
You may hear busy or ring tone.
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Features
Off-hook Call Announce (OCA)
2. If you hear busy tone, If you hear busy or ring tone after dialing the first digit (2 or 1),
press ꢇꢈꢀand speak to disregard the tone and dial the second digit to OCA the called
the called station telephone.
...or if you hear a ring If you still hear a busy tone after dialing 21 or 12, the called
telephone is either busy on a speakerphone call or does not
have the OCA option set in system programming. Either
condition blocks OCA.
tone, press ꢈꢇꢀand
speak to the called
station.
HS-OCA
➤ To answer an HS-OCA talkback call
➤ Press and hold 0LF
This puts the original party on hold and you are connected to
the HS-OCA call for as long as you press 0LF.
When you release 0LF, the HS-OCA party can not hear you,
but you can still hear the original and HS-OCA parties.
...or +6ꢋ2&$ꢀ
7DONEDFN.
You are connected to the party that has sent the HS-OCA call.
The original party is on hold.
Note Press the same
button to toggle
HS-OCA Talkback acts as an ON/OFF switch between the two
parties.
between parties.
➤ To disconnect an HS-OCA call to your station
➤ Press 6SNU. The HS-OCA call disconnects.
SP-OCA
➤ To answer an SP-OCA call
➤ Speak toward the microphone of your phone. You may want to hold your hand over the
handset mouth piece to prevent the other party from hearing you.
➤ To disconnect an SP-OCA call to your station
➤ Press 6SNU. The SP-OCA call made to your station disconnects.
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Features
Override Calls
Override Calls
The available override features are:
♦
Busy Override (BOV) – enables you to send a muted ring tone to a busy station to
indicate that a call is waiting. The BOV muted ring can be programmed for each station to
be two muted rings only or continued muted rings until the call is answered. This option
applies to the station receiving the muted ring. The muted ring can be sent to the telephone
speaker or to the telephone handset/headset and speaker.
♦
Do Not Disturb Override – lets you send a tone to an idle or
NO. 204
busy station in the DND mode to indicate that a call is coming in.
INT 210 DND
Your phone can also be programmed to block Do Not Disturb
Override from other phones. Your station’s LCD shows the
station you have called [210] is in the DND mode.
OCA is possible to DND stations from stations that are programmed for Do Not Disturb
Override.
♦
♦
Executive Override – enables you to enter an established conversation. Your phone can
also be programmed to block Executive Override from other phones. The 3ULYDF\ꢀRQꢀ
/LQH does not block this feature.
Privacy Override – enables you to enter an established call on a private common CO
/LQH button; it will not operate on common [DNs] which are always private. (See
“Conference Calls” which allow up to four parties to talk on a [DN] button.)
Up to two station users can enter an existing CO line-to-station call (i.e., up to three
stations can be connected to a CO line). You can also use this feature if the station that is
already connected to the CO line is in the Privacy Release mode. Station users with
3ULYDF\ꢀ5HOHDVH can allow stations to enter their conversations, even if the station
entering the conversation is not programmed for Privacy Override.
Privacy Override is blocked by DND.
♦
Toll Restriction Override – Stations can be individually restricted from making toll calls.
Each station can be allowed or denied specific area and office codes, long distance
information calls, international calls and/or operator-assisted calls. You can completely
override Toll Restriction at selected stations or you can change the station’s Toll
Restriction class. The station resumes its normal class at the conclusion of the call.
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Features
Override Calls
Busy Override
➤ After reaching a busy A muted tone is heard at the busy
NO. 203
station, indicating that a call is
waiting. The station number [210]
displays.
210 BUSY OVR
station, press ꢇ.
Do Not Disturb Override
➤ After reaching a
A tone signal is heard at the DND
station, indicating a call is coming in.
On your station, the LCD shows the
station number [210] you have
overridden.
NO. 204
210 DND OVR
station in DND mode,
press ꢇ.
Your LCD displays DND OVR DENY, if
the station you called denies Do Not
Disturb Override.
NO. 204
DND OVR DENY
Executive Override
optional tone signal prior to your entering the conversation.
...or if you have an
LCD phone, use the
OVRD Soft Key. (See
“How to Use Soft
Keys” on Page 80.)
The overridden station [210] displays
until the call is ended.
NO. 204
210 EXEC OVRD
Your Station
The station initiating executive
NO. 210
override [204] displays until the
204 EXEC OVRD
override is disconnected.
Called Station
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Features
Override Calls
Privacy Override
➤ After reaching a busy Connected parties may hear an
NO. 204
optional tone signal before you are
connected. Your station’s LCD
displays the CO line identification,
Line 03.
LINE 03 PRV OVRD
station, press /LQH.
The overridden station’s LCD
displays the initiating station’s
number [204].
NO. 205
204 PRV OVRD
Toll Restriction Override
1. Access a CO line.
You hear dial tone and the LED flashes at the in-use rate.
2. Press &QIꢁ7UQ +ꢂꢅꢄ. You no longer hear dial tone and your
LCD prompts you to enter a code.
NO. 204
OVERRIDE CODE
3. Enter the Toll
Restriction Override
Code (four digits).
You hear dial tone. For security reasons, the override codes are
only available on a selected basis. See your System
Administrator.
4. Dial a telephone
number.
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Features
Page Announcements
Page Announcements
Station users can make page announcements to telephones and external speakers.
➤ To make a page announcement
1. Press [DN], lift the
handset, and enter a
paging access code.
Note Each of the page access codes (including the [PDN]
button) can be stored on an 6' button. See “Speed
Dial—Advanced Features” on Page 62
2. Use a normal voice
level to make your
announcement, then
repeat it.
3. Hang up.
All Call Page
You can make an All Call Page to digital/electronic telephones assigned to the “All Call Page
Group.” Stations are assigned to the “All Call Page Group” in system programming.
➤ To make an All Call Page
1. With the handset off- The $OOꢀ&DOOꢀ3DJH button pages “All Call Page” telephones
hook, press $OOꢀ&DOOꢀ but does not access external page speakers.
3DJH
Note ꢂꢌꢏ may also Page external speakers as well as “All
...or [DN] + ꢂꢌꢏ.
Call Page” telephones, depending on system
programming.
2. Make your
announcement in a
normal voice level
and repeat it.
3. Hang up.
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Features
Privacy On-Line
Privacy On-Line
With this feature, you can block those with Privacy Override from entering your CO line. The
button does not block Busy or Executive Override.
➤ To set/cancel privacy
➤ Press 3ULYDF\ꢀRQꢀ/LQH to set privacy. The LED lights steady red. Others are blocked
from entering your CO line calls when they press a common CO line button.
...or press 3ULYDF\ꢀRQꢀ/LQH again to cancel the feature. The LED turns OFF.
Privacy Release
This feature enables others to enter your call on a common CO line just by pressing /LQH on
their telephone. It only works on common CO lines (i.e., CO lines which appear on more than
one telephone). Privacy Release cannot be used on single appearing CO lines or multiple [DN]
buttons. Calls on common [DNs] are always private and cannot be accessed by more than one
telephone.
Similar to conference calls, up to three stations can be connected to a CO line.
➤ To use Privacy Release
➤ While on a CO line
The LED lights red. The CO line flashes at all appearances.
When another station user enters the CO call by pressing a
common CO /LQH, the Privacy Release LED turns OFF.
call, press 3ULYDF\ꢀ
5HOHDVH.
To add a third station, press 3ULYDF\ꢀ5HOHDVH again and the
process is repeated.
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Features
Release and Answer
Release and Answer
This feature enables you to automatically disconnect or transfer an active call and answer a
new call using a button, instead of a hookswitch. When you receive the new call, the LED
flashes red and you hear a muted, Busy Override or Camp-on busy tone.
➤ To release an active call and answer an incoming call
➤ While on a call, you
receive an incoming
call. Press 5HOHDVHꢀ
DQGꢀ$QV
Releases the original call and answers the new incoming call.
Note You can press +ROG before 5HOHDVHꢀDQGꢀ$QV if you
do not wish to release the original call.
...or &QIꢁ7UQ and dial Transfers the original call and answers the new call.
a “transfer to”
destination. Then
press 5HOHDVHꢀDQGꢀ
$QV
...or '66 of a
“transfer to”
Transfers the original call and answers the new call.
destination, then
press 5HOHDVHꢀDQGꢀ
$QV.
Saved Number Redial
This feature enables you to store a dialed telephone or station number, then redial that number
with the touch of a button.
➤ To save a telephone number
➤ While on a call that you dialed (busy, talking, or ringing), press 6DYHꢀ/DVWꢀ1XPEHU.
➤ To call a saved telephone number
➤ Access a [DN] or CO line, then press 6DYHꢀ/DVWꢀ1XPEHU. The system automatically
dials the “saved” number.
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Features
Speakerphone
Speakerphone
All digital telephone users can answer internal calls handsfree (on-hook), but only users with a
speakerphone can make and receive calls without lifting the handset. Any digital telephone
model with an “S” in the model name is equipped with a speakerphone.
➤ To change from speakerphone to handset
➤ Lift the handset.
➤ To change from handset to speakerphone
1. While on a call, press
and hold 6SNU.
2. Return the handset
on-hook.
3. Release 6SNU.
➤ To make a call (on-hook dialing)
1. With the handset on-
hook, access a CO
You hear dial tone and the Line or [DN] LED flashes green (in-
use).
line or press a [DN].
2. Dial a telephone
number.
You hear ringback tone (or busy tone, if busy).
3. Speak in a normal
voice level toward the
telephone.
Note Your 0LF button must be set to be ON at the start of a
call in system programming. If not, you must press the
0LF button before talking.
4. Press 6SNU to
disconnect the call.
➤ To answer an incoming call using speakerphone
1. With the handset on-
hook, press the /LQH
or [DN] with the
The Line or [DN] LED flashes green (in-use) and you are
connected to the call.
flashing LED.
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Features
Speed Dial
2. Speak at a normal
voice level toward the
telephone.
3. Press 6SNU to
disconnect the call.
Speed Dial
Speed Dial enables you to call a telephone number with a brief access code. There are two
types of Speed Dial numbers:
♦
♦
Station – assigned by individual station users to their own station and can only be dialed
from the station that assigns it.
System – only assigned from attendant consoles or a designated station (typically the
System Administrator’s station), and can be used by other stations. (See System
Administrator User Guide for storing instructions.)
Important! If you do not perform the following procedures within a specified time (set in
system programming for either one or three minutes) when storing speed dial
numbers, the operation times out and your telephone returns to idle mode.
➤ To store/replace a telephone number on a Station Speed Dial button
1. With the handset on-
hook, press 5HGLDO.
2. Press the 6' you
wish to store the
6' buttons are assigned in system programming.
telephone number on.
...or 6SHHGꢀ'LDO and
enter the code that
you want to store the
telephone number in.
See Table 15 on page
111 for codes.
3. Enter the telephone
number (max. 20
digits).
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Features
Speed Dial
To store longer
dialing strings, see
To insert a pause or
flash signal in the
number, see “Speed
Dial Pause and Flash
Storage” on Page 64.
4. Press 5HGLDO.
The number is stored.
➤ To clear a telephone number on a Station Speed Dial button
➤ To program one-touch telephone number dialing
➤ Repeat the previous procedure on See Page 60, except for Step 3. For Step 3, press [PDN]
+ CO line access code before the telephone number. See “CO Line Access Codes” on page
109.
➤ To make a call using a Speed Dial button or access code
1. Lift the handset.
2. Access a CO line (if
necessary).
If your 6' button has
been programmed to
automatically do this,
...or 6SHHGꢀ'LDO.
The system dials the telephone number assigned to the button/
code. If your 6' button is “one-touch,” as explained above,
skip Step 1.
Then enter a Speed
Dial access code (see
Table 15 on page
111).
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Features
Speed Dial—Advanced Features
Speed Dial—Advanced Features
Feature Access Codes
You can program 6'ꢀ(Speed Dial) buttons with feature access codes for a single feature or a
sequence of features as long as the keyed dial pad characters do not exceed 20 digits. To
determine how many digits you have, count 2 digits for &QIꢁ7UQ, [PDN] and +ROG feature
buttons and 1 digit for all other dial pad characters.
features can be programmed on your telephone.
➤ To store a feature onto a 6' button
➤
5HGLDOꢀ+ 6' + Feature Access Code + 5HGLDO.
♦
See Table 7 for Feature Access code sequences.
♦
6' = the speed dial button the feature is stored on.
➤ To store a feature onto a code
➤
5HGLDOꢀ+ 6SHHGꢀ'LDO + Speed Dial Access Code + Feature Access Code + 5HGLDO.
Important!
●
Do not lift the handset.
●
If you do not enter the entire sequence within a specified time (set in system programming
for either one or three minutes), the operation times out and your telephone returns to idle
mode.
●
●
If your telephone does not have a 6SHHGꢀ'LDO, press “ ” instead of Speed Dial, and enter
ꢅꢅ instead of ꢂ in all feature sequences
ꢉ
[PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot.
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Features
Speed Dial—Advanced Features
Table 7
Feature Access Codes
Features
Feature Access Code Sequence
1
Account Code (Frequently used codes)
&QIꢁ7UQ + ꢂꢅꢊ + Account code digits
Automatic Callback
ꢅ
2
Background Music (Telephone Speaker ON)
[PDN] + ꢂꢅꢍꢈ
2
Background Music (Telephone Speakers OFF)
[PDN] + ꢂꢅꢍꢆ
Call Forward—All Calls (To Station or VM)
Call Forward—Busy (To Station or VM)
Call Forward Cancel
[PDN] + ꢂꢊꢆꢈ + Directory Number
[PDN] + ꢂꢊꢆꢇ + Directory Number
[PDN] + ꢂꢊꢆꢈ
Call Forward—No Answer
Call Forward External
[PDN] + ꢂꢊꢆꢌ
[PDN] + ꢂꢊꢄꢆ
Call Forward External Cancel
Door Phone Calling
[PDN] + ꢂꢊꢄꢆ
[PDN] + door phone Directory Number
&QIꢁ7UQ + ꢂꢅꢃ
1
Hookflash Signal
ISDN Sub
ꢅꢊꢄ
ISDN Start
ꢅꢊꢏ
ISDN Tone
ꢅꢏꢆ
Off-hook Call Announce (Manual Mode)
One-touch Voice Mail Access
Outgoing Calls
Voice First: ꢇ; Tone First: ꢈ, ꢇ ꢈ, or ꢈ ꢇ
[PDN] + Voice Mail Directory Number
[PDN] + CO line access code
Overrides (Busy, DND)
Overrides (Executive)
ꢇ
ꢌ
4
Page Access
+ROG + [PDN] + #XXX
#XXX = Page Access code - “Paging Access
Codes” on Pages 110 and 111.
Park Call/Access Page
&QI/7UQ + ꢂꢌꢌꢈ + [X X X] + [Y Y Y]
3
The existing call is parked and you are
automatically connected to the page.
[X X X] = 9 0 0~9 1 9 or 999 park zone number;
[Y Y Y] = page group/zone (See Tables 13 and
14 on See Page 110.)
4
Pickup (Directed to station, new, or transferred call) +ROG + [PDN] + ꢂꢃ + station number [PDN]
Pickup a held or ringing [PDN] or [PhDN]
(not available for all systems)
[PDN] + ꢂꢃꢂꢇꢀ+ [X X X X]
[X X X X] = [PDN] or [PhDN] to be picked up
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Features
Speed Dial—Advanced Features
Table 7
Feature Access Codes (Continued)
Features
Feature Access Code Sequence
+ROG + [PDN] + ꢂꢃꢏ
4
Pickup any ringing CO line (new call only)
Pickup Station Page or Ringing Door Phone
4
+ROG + [PDN] + ꢂꢃꢂꢌꢆ
+ROG + [PDN] + ꢂꢃꢂꢌꢃ
[PDN] + ꢂꢃ + ꢂꢄꢆ(ꢆꢈaꢏꢏ)
[PDN] + ꢂꢃ +ꢀꢂꢄ(ꢈꢆꢆaꢇꢆꢆ)
4
Pickup External Page
5
Pickup Line on Hold (lines 1~99)
6
Pickup Line on Hold (lines 100~200)
1. These codes can be used during a CO line call.
2. Background music speakers can only be turned ON/OFF from Station 200.
3. XXX = Auto Park Orbit 9 9 9 (access the next available park orbit), or General Park Zones
900~919, or [PDN] on which the call should be parked. Only use 999 with LCD telephones.
4. This feature will hold an existing call when the button is pressed. If the button is pressed
when not on a call, pickup or page will still be accessed. These codes can be used during a
CO line call.
5. After pressing the feature button, the user dials the line number (01~99) to pickup the line.
6. After pressing the feature number, the user dials the line number (100~200) to pickup the
line.
Speed Dial Pause and Flash Storage
Some Speed Dial numbers may require a pause (long or regular) or hookflash be included
(e.g., tone delay requires a pause at the beginning of a Speed Dial number).
Hookflash
Regular Pause
Long Pause
The )ODVK button stores a
flash signal only if 6SGꢀ
'LDOꢀ3DXVH is programmed programming). The LCD
as a flexible button on the
telephone. The flash signal
is 0.5 or 2 seconds long (set
in system programming) and
is displayed on the LCD as
“F-”.
The pause is either 1.5 or 3
seconds (set in system
Ten-second pause, which
can be entered anywhere in
the Speed Dial number. The
LCD displays “L-”.
displays “P-”.
➤ Press 6SGꢀ'LDOꢀ3DXVH ➤ Press 6SGꢀ'LDOꢀ/QJꢀ
3DXVH.
...or if 6SGꢀ'LDOꢀ
3DXVH is not on the
telephone, press )ODVK
to store a pause.
➤ Press )ODVK
...or enter the hookflash
dial code (&QIꢁ7UQ +
ꢂꢅꢃ).
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Features
Speed Dial—Advanced Features
Speed Dial Number Linking
You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of
the optional buttons associated with these codes. This enables up to 36 digits to be stored
under one Station Speed Dial button or code.
The number directly stored in the System Speed Dial number dials out first, then the number
linked to it. Typically, a company’s special carrier access telephone numbers are stored as part
of the digit string.
Note A designated station can be used to link System Speed Dial codes. See the System
Administrator’s User Guide.
Important! Before linking Speed Dial Numbers, make sure the System Administrator has
stored the desired number in the System Speed Dial you plan on using.
➤ To link station/system speed dial numbers
2. Press 6'
...or 6SHHGꢀ'LDO + a
Station Speed Dial Access
Code. (See Table 16 on
page 112.)
4. Enter the System
Speed Dial Access
Code to which the
number will be
linked. (See Table 16
on page 112.)
5. Enter the telephone
number to be stored
(max. 16 digits).
6. Press 5HGLDO.
The number is stored and is automatically dialed when the
optional linked station 6' button is pressed or the linked
Station Speed Dial access code is dialed.
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Features
Speed Dial—Advanced Features
Linked Speed Dial Example
The System Administrator can store a CO line access code plus international long distance
dialing codes in System Speed Dial locations (See Table 16 on page 112). You link the System
Speed Dial code to a telephone number stored in any Station Speed Dial location on your
station.
System Administrator
Stores the CO line access code and the international dialing sequence (9011813) in the System
Speed Dial location *690 from the administrator station.
➤ Press 5HGLDO + 6SHHGꢀ'LDO + ꢊꢏꢆ + [PDN] + ꢏꢆꢈꢈꢍꢈꢌ + 5HGLDO.
Note When you press [PDN], the letter “I” (Intercom) is displayed on your LCD. It is the
[PDN] that is used to automatically access internal dial tone before dialing the
remaining numbers in the Speed Dial sequence (in our example that number is
9011813).
where:
ꢊꢏꢆ – System Speed Dial Code that is linked.
ꢏ – CO line access code.
ꢆꢈꢈ – international area code.
ꢍꢈ – country code (example: Japan)
ꢌ – city code (example: Tokyo)
Station User
Stores the System Speed Dial information on Speed Dial Code 10.
➤ Press 5HGLDO + 6SHHGꢀ'LDO +ꢈꢆ + 6SHHGꢀ'LDO + ꢊꢏꢆꢃꢍꢄꢊꢏꢌꢄꢅ + 5HGLDO.
where:
ꢈꢆ – Station Speed Dial Code.
ꢊꢏꢆ – System Speed Dial Code being linked to Speed Dial Code 10.
ꢃꢍꢄꢊꢋꢏꢌꢄꢅ – local Tokyo telephone number.
➤ To use the new link
➤ From your station, press the 6'ꢀ(ꢈꢆ) button or 6SHHGꢀ'LDOꢀ+ ꢈꢆ. Your telephone
automatically dials ꢏ to access a CO line, then the international dialing sequence code plus
the local telephone number.
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Features
Timed Reminders
Chain Dialing Speed Dial Numbers
You can call two or more Speed Dial numbers during one call. This enables you to add
dialing of a stored code, such as a credit card number, to send to a far-end computer.
1. Access a CO line.
(See Table 12 on page 109 for CO Line Access Codes.)
2. Press 6SHHGꢀ'LDOꢀand dial the Speed Dial code for the telephone number to be dialed.
(See Table 15 on page 111 for Speed Dial Codes.)
3. To dial another telephone number, press &QI and repeat Steps 1 and 2.
Timed Reminders
You can set five separate reminders at your station. At the time (hour and minute) set by you,
your telephone beeps. If your phone has an LCD, the message is also displayed. You can set
the reminder to occur once or on a daily basis.
➤ To set a timed reminder
1. Press a [DN] and dial
a timed reminder
number
#605 TIMER SET
(ꢂꢊꢆꢃ~ꢂꢊꢆꢏ).
2. Enter the time you
want to be reminded.
Use a 24-hour clock format (HHMM).
#605 TIMER SET 0800
#605 TIMER SET 08001
3. Press ꢆ for the
reminder to be
repeated every day, or
ꢈ for a one-time
reminder only.
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Features
Timed Reminders
4. Enter desired LCD
message station
number (ꢈꢆ~ꢈꢏ) or
system number
(ꢊꢆ~ꢏꢏ)
#605 TIMER SET 0800110
...or enter ꢆꢆꢀif your
telephone does not
have an LCD or if you
do not want a
message to display
when the time
reminder tone sounds.
5. Press 5HGLDO.
The time is recorded in memory and
you should hear a beeping tone (along
with the displayed message) for 30
seconds at the set time.
DATA PROGRAMED
6. To cancel the
beeping/message
prior to 30 seconds,
press 0RGH + ꢆ or
take the phone off-
hook.
➤ To cancel a Timed Reminder
1. Press [DN], then the
number of the timed
reminder
You can only cancel one reminder at a time.
The reminder is cancelled.
(ꢂꢊꢆꢃ~ꢂꢊꢆꢏ) you
want to cancel.
2. Press 5HGLDO.
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Features
Tone/Pulse Dialing
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on CO lines that are
programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to
tone dial in order to access remote equipment (such as an answering machine) requiring
DTMF tones.
With ISDN calls, when 7RQHꢀ'LDOꢀ6HOHFW is pressed, all of the digits entered after that point
will be sent with DTMF tones.
➤ To change Tone Dialing
1. Access a CO line.
Although the CO line is programmed for rotary dial pulses,
access the CO line and dial the telephone number like any other
call described in this user guide.
2. Dial a telephone
number.
3. While on the call,
press 7RQHꢀ'LDOꢀ
6HOHFW.
The Tone LED lights steady red and you are able to send
DTMF tones with your dial pad. The feature is cancelled when
the call is completed.
Two (Tandem) CO Line Connection
[DN] Button
This feature enables a station user to connect two CO lines, then drop out of the conversation.
➤ To connect two outside lines (using a [DN] button)
1. While talking on an
outside call using a
[DN] button, press
&QIꢁ7UQ.
You hear dial tone. The [DN] LED flashes (conference rate).
2. Dial a CO line access
code and then the
outside telephone
number.
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Features
Two (Tandem) CO Line Connection
See Table 12 on page
109—CO Line
Access Codes or ask
your System
Administrator.
3. After the party
answers, press &QIꢁ
7UQ.
The [DN] LED flashes (in-use rate) and all parties are
conferenced.
If you receive a busy tone/no answer, press [DN] to return to
the original connection.
4. Press &QIꢁ7UQ and
You hear dial tone before you hang-up
The [DN] LED flashes (exclusive-
TRK-TRK N1 N2
JAN 10 THU 11: 57
hang-up.
hold rate) and the two lines are
connected. N1 and N2 identify the
The LED turns OFF when the parties hang-up.
If the public telephone company provides auto disconnect, the
connection may release automatically when the parties hang
up. If not, the lines must be supervised to be disconnected (see
“Supervision” on Page 72).
CO Buttons
This feature allows a station user to connect two CO lines, then drop out of the conversation.
On some systems, both CO /LQH buttons (or 3RROHGꢀ/LQHꢀ*US buttons) must appear on your
telephone to allow Tandem connections to be established from your telephone.
➤ To connect two outside lines (using a /LQH button)
1. Press CO /LQH
You hear dial tone.
...or 3RROHGꢀ/LQHꢀ
*US and dial a
telephone number.
2. After the party
answers, press &QIꢁ
7UQ.
You hear dial tone. The CO Line LED flashes (conference
rate). The new Line LED flashes (in-use rate).
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Features
Two (Tandem) CO Line Connection
3. Press another CO
/LQH
...or 3RROHGꢀ/LQHꢀ
*US and dial a
telephone number.
...or on some systems, It is not necessary to have both CO /LQH buttons on your
telephone.
you can press &QIꢁ
7UQ and dial a CO
line access code
followed by a
telephone number.
4. After the party
answers, press &QIꢁ
7UQ.
The Line LEDs both flash (in-use rate) and all parties are
conferenced.
If you receive a busy
tone or no answer,
return to the original
connection by
pressing the original
/LQH button.
5. Press &QIꢁ7UQ and
You hear dial tone. Both Line LEDs
continue to flash (exclusive-hold rate)
TRK-TRK N1 N2
JAN 10 THU 11: 57
hang up.
and the two lines are connected. N1
and N2 identify the connected CO
lines.
The LED turns OFF when the parties hang-up.
If the public telephone company provides auto disconnect, the
connection may release automatically when the parties hang
up. If not, the lines must be supervised to be disconnected (see
“Supervision” on Page 72).
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Features
Voice Mail Integration
Supervision
➤ To supervise a tandem call and release it
1. Press [DN]
You are connected to both CO lines.
TRK-TRK N1 N2
JAN 10 THU 11: 57
Both Line LEDs flash (in-use rate). N1
and N2 identify the connected CO
lines.
...or /LQH
...or 3RROHGꢀ/LQHꢀ
*US.
2. If the parties have
hung up, go back on-
hook
Both Line LEDs turn OFF and the connection is released.
...or if the parties are
still talking, press
&QIꢁ7UQ and hang-
up.
Voice Mail Integration
This section explains how to program your telephone for Call Forward and retrieve messages
when using a Toshiba Voice Mail System with your Strata DK system. Refer to the appropriate
Toshiba Voice Mail User Guide for more information:
♦
♦
Stratagy Voice Processing User Guide
Toshiba VP User Guide
Message Mailbox
To direct forwarded calls to your mailbox—your personal storage space for voice messages—
and to ensure that callers receive your personal greeting, you must store a Voice Mail (VM)
Identification (ID) code. You need to store the ID code only once. Then whenever your station
is call forwarded to voice mail, the VM ID code is automatically sent to the voice mail unit to
direct the call to your mailbox.
Your [PDN] and up to four [PhDNs] can be independently Call Forwarded from your
telephone to either a unique (or the same) mailbox number. Telephones must be programmed
as the owners of a [PhDN] to be able to call forward the [PhDN] to a voice mailbox number.
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Features
Voice Mail Integration
➤ To assign a voice mail message mailbox number
Note This procedure is required for the initial storage of VM ID code to the Toshiba Voice
Mail system. Once programmed, these digits remain in memory until changed. To
change the code, repeat this procedure.
1. Press [DN] + ꢂꢊꢃꢊ.
You hear confirmation tone.
656 ID CODE SET
2. Enter the voice mail
Example: for Toshiba voice mail
ID code and the voice systems, enter ꢏꢈ + the mailbox
91203
mailbox [DN], plus
any required pauses
(up to 16 characters).
number.
203= mailbox number of the [DN] you
pressed in Step 1.
3. Press 5HGLDO.
You hear a confirmation tone. The
LCD confirms the data storage.
DATA PROGRAMED
➤ To cancel the mailbox number
➤ Press [DN] + ꢂꢊꢃꢊ + 5HGLDO.
Message Retrieval
You can program a flashing 06* or [PhDN/MW] to automatically retrieve your voice mail
messages when it is pressed. Storing the message retrieval sequence in Steps 1~4 below is
required only once. It remains in memory unless cancelled or changed.
➤ To assign the message retrieval sequence
1. Press [DN] + ꢂꢊꢃꢄ. You hear a confirmation tone.
657 ID CODE SET
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Features
Voice Mail Integration
2. Enter the voice mail
Example: for Toshiba voice mail
systems, enter ꢏꢇ + the mailbox
number.
system code and the
voice mailbox [DN],
plus any required
pauses (up to 16
characters).
92203
[203] = mailbox number.
3. Enter your security
code.
By storing your security code, you avoid having to enter your
code every time you access your mailbox; however, this will
also allow anyone to retrieve your messages from your phone.
If a security code is not desired, do not include it.
4. Press 5HGLDO.
You hear confirmation tone. The LCD
confirms the data storage.
DATA PROGRAMMED
➤ To retrieve messages with 0VJ or [PhDN/MW] button
➤ Press 0VJ [PhDN/MW] button with flashing LED.
➤ To cancel automatic retrieval
➤ Press [DN] + ꢂꢊꢃꢄ + 5HGLDO.
Multiple Message Retrieval (LCD Telephones)
1. With the flashing
LED, press 0VJ or
[PhDN/MW].
The displayed station is called.
When a message waiting voice mail is
displayed, a V follows the station
number. If a + sign is displayed, you
have message waiting indications
from more than one source (voice
mail or stations). Press 6FUROO to
rotate through more message waiting
sources.
NO. 203
CALL 200 216V+
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Features
Voice Mail Integration
Call Forward to Voice Systems
By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers are
automatically connected to your voice mailbox.
Note &DOOꢀ)RUZDUG buttons can only be used to Call Forward [PDNs]; access codes can
be used to Call Forward [PDNs] or [PhDNs].
➤ To forward calls to voice mail
1. Press the desired &DOOꢀ The LED flashes.
)RUZDUG button
...or a [PDN] or
[PhDN] + access
code.
You hear a confirmation tone after entering the access code.
Call Forward access codes:
Call Forward-All Calls:
Call Forward-Busy:
Call Forward-No Answer:
Call Forward-Busy-No Answer:
ꢂꢊꢆꢈ
ꢂꢊꢆꢇ
ꢂꢊꢆꢌ
ꢂꢊꢆꢅ
2. Dial the Voice Mail
System Directory
See your System Administrator for the correct voice mail
Directory Number. After dialing, you hear confirmation tone.
number__________.
3. Press the same Call
Forward button used
in Step 1
If your phone has a Call Forward button assigned, its LED
lights steady red.
...or if you used an
access code sequence,
press 6SHHGꢀ'LDO +
5HGLDO + 6SNU.
➤ To cancel Call Forward
➤ Press Call Forward
The Call Forward LED turns off.
button
Note Call Forward buttons apply only to [PDNs] and not to
[PhDNs].
...or press a [PDN] or You hear a confirmation tone, and Call Forward is cancelled.
[PhDN] + ꢂꢊꢆꢈ,
then hang up.
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LCD Operation
3
This chapter covers the LCD, its buttons and displays. Special features available only with the
LCD are described in detail and step-by-step instructions on using them are given. (For digital
telephone standard features, see Chapter 2 – Features.)
Control Buttons
The 0RGH, 3DJH and 6FUROO buttons are active when Soft Keys are turned off or your
telephone is idle. Table 8 lists button functions.
Table 8
Control Button Definitions
Button
0RGH
Definitions
exit the following mode functions.
ꢆ
on Page 83).
ꢈ
Busy station messaging (see “Silent Messaging (Busy Station)” on
Page 95).
ꢇ
Called station messaging (see “Notification Station Messaging” on
Page 93).
ꢅ
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LCD Operation
Control Buttons
Table 8
Control Button Definitions (Continued)
Button
0RGH
Displays LCD message number NN, where NN can be personal
message. It cannot be used to edit or create a new message.
(continued)
ꢃ
Dial Lost Calls” on Page 86).
ꢍ
ꢊꢆ
ꢊꢈ
ꢊꢇ
Information Mode” on Page 84).
Caller ID/ANI/Lost Call stored information display (see “Retrieve and
Auto Dial Lost Calls” on Page 86).
ꢊꢅ
ꢄꢈ
ꢄꢆ
View Call Park Orbit list (see “Call Park Orbit List Display” on Page 85).
Soft Keys OFF (see “Soft Keys” on Page 79).
Remote called station messaging (see “Group Notification Station
Messaging” on Page 94).
ꢏꢅ
ꢏꢃ
Remote calling station messaging (see “To set a advisory station
message for a remote station” on Page 92).
3DJH
♦
♦
Changes Busy Field groups.
Changes displays (date/time, elapsed time,
message, call forward, dialed number).
NO. 204
MAY 24 MON 12: 05
♦
Scrolls through speed dial numbers when in Mode
8.
6FUROO
♦
♦
Scrolls through message waiting numbers.
Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8.
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LCD Operation
Soft Keys
Exit from any Mode
1. Press 0RGH.
MODE NO. ?
2. Press ꢆ.
The LCD displays date/day/time.
JUNE 03 TUE 03:54
Soft Keys
The Soft Key feature provides a quick-and-easy way to access frequently-used features during
a call. When Soft Keys are on, they replace the Mode, Page, and Scroll functions. When your
telephone is idle, Soft Keys do not display and the 0RGH, 3DJH, and 6FUROO keys operate as
LCD control buttons.
If the Soft Key feature is activated at your station, you can still access features with feature
buttons (fixed or flexible) or with access codes. Your telephone may already come with the
Soft Keys activated.
➤ To turn Soft Keys ON
1. Make sure that your
telephone is idle and
the handset on-hook.
2. Press 0RGH + ꢄꢈ.
Your LCD confirms that the keys are
on.
LINE OR STATION?
LINE STA.
RTRN
➤ To turn Soft Keys OFF
1. Make sure that your
telephone is idle and
the handset on-hook.
2. Press 0RGH + ꢄꢆ.
Your LCD confirms that the keys are
off.
NO. 204
SOFT KEY OFF
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LCD Operation
Soft Keys
Soft Key Display
Abbreviated Soft Key feature prompts display on the LCD above the
TALK ON LINE 2
Control buttons (0RGH, 3DJH, and 6FUROO). In the following
example, you would press 0RGH for the TRNS function, 3DJH for
CONF and 6FUROO for PGE.
TRNS CONF PGE
If the Soft Key feature is activated at your station, incoming call information does not display
disconnect the existing call or place it on hold.
How to Use Soft Keys
This section provides an example of how to use Soft Keys to make a Conference call by
adding a station to an outside call. See “Soft Key Prompts” on Page 82 for a list of features
that can be accessed with Soft Keys.
Example: Using Soft Keys to Make a Conference Call
While on an outside call (LINE 3) you initiated, your LCD displays the
TALK ON LINE 3
prompts ABR, CONF, and PGE during the first 30 seconds (if ABR does
ABR CONF PGE
not appear, then this feature was not assigned in system
programming).
Thirty seconds after the first digit of the telephone number is dialed,
TALK ON LINE 3
the display changes to TRNS, CONF, and PGE. If the call is an
TRNS CONF PGE
incoming call, the TRNS prompt appears immediately when you
answer the call.
➤ To Use Soft Keys to Make a Conference Calll
1. While on an outside
call, press CONF
The outside call is placed on-hold.
LINE OR STATION?
LINE STA. RTRN
(3DJH) to initiate the
Conference.
(Optional) You can
press RTRN (6FUROO)
to terminate the
operation and return
to the outside call.
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LCD Operation
Soft Keys
If you press RTRN,
you will have to
repeat the previous
step if you wish to
return to transfer,
conference, or page.
2. To transfer to a
station, press STA
(3DJH).
DIAL STATION NO.
RTRN
3. Dial a station number. The name and/or number [203]
displays for about three seconds.
CALLING
JANE BROWN 203
If you have Voice First Signaling, the
display changes to:
ANNOUNCE TO 203
TRNS CONF PGE
If you have Tone First Signaling, the
phone rings station [203] and the
display changes to:
RINGING 203
TRNS TALK RTRN
4. (Optional) If you have The called station answers, and you
TALK WITH 203
voice first signaling,
announce the call to
station 203.
are connected to station 203 and the
outside call remains on-hold.
TRNS JOIN RTRN
5. Press JOIN (3DJH).
All parties are now joined in a
conference. Your LCD indicates that
you are in a conference with CO line 3
and station 203 [LN3+203].
LN3+203
EXIT CONF
6. Press EXIT (0RGH) to The other parties remain connected in the conference call.
drop out of the
conference
...or CONF (3DJH) to
add another party to
the conference.
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LCD Operation
Soft Keys
Soft Key Prompts
Table 9 provides definitions of all of the Soft Key prompts that could appear on your LCD.
Table 9
Soft Key Prompts
Soft Key
Definition
ABR
Activates Automatic Busy Redial after dialing a busy outside telephone number.
Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
(Busy Override) Sends a call-waiting tone to a busy station.
Initiates or completes a conference.
ACB
BUSY
CONF
EXEC
EXIT
JOIN
LINE
(Executive Override) Breaks into the conversation of a busy called station.
Exits you from a conference; remaining parties are connected.
Joins all parties to a conference while on a conference call.
Adds a CO line to an existing call while in the Conference mode. The LCD prompts you
to access a CO line after you press this key.
MESG
OVRD
PGE
Sets a message waiting indication at a busy or unanswered station.
Overrides options, busy mode, or overrides Do Not Disturb mode.
Parks an outside call and to gain access to a menu of options.
Makes a called station ring when making a voice announce call to the station.
Disconnects a call and returns phone n to the idle state.
RING
RLS
RTRN
STA.
Terminates a feature operation and to return to a previously displayed state.
Adds a station to an existing call while in the Conference mode. The LCD prompts you
to dial a station number after you press this key.
TALK
TRNS
Makes a voice announcement to a called station that is ringing.
Initiates or completes a Transfer while on an outside call. Press once for an immediate
or announced transfer, depending on system programming. Pressing TRNS again
completes the transfer.
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LCD Operation
Busy Lamp Field (BLF) Display
Busy Lamp Field (BLF) Display
This feature displays when a station is busy or ringing on any type of [DN] or CO line. If all or
a telephone’s [PDNs] are in use on another telephone(s), the telephone shows busy on the BLF,
even though it may be idle. If a telephone is in the DND mode, the telephone BLF appearance
displays busy.
Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a total of 20
for the LCD. Pressing 3DJH scrolls the display. The BLF mode stops all other displays from
appearing on your telephone’s LCD.
➤ To display the BLF
1. Press 0RGH + ꢈ.
BLF NO. ?
2. If [PDNs] are two
For example, if you enter 2 for 200,
the list of telephone [DNs] beginning
with the 200 display.The sample LCD
(shown at right) indicates that stations
200, 205, and 217 are in use or DND
mode.
200 0 . . . 5 . . . . .
210 . . . . . . 7 . . .
digits, press ꢂ
...or enterꢀthe first
digit of a three-digit
[PDN]
...or enterꢀthe first two
digits of a four-digit
[PDN].
3. Press ꢂ.
4. Press 3DJH to rotate
The 200/210 group changes to 210/220.
210 . . . . . . 7 . . .
220 . . 2 . 4 . . . . 9
BLF groups.
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LCD Operation
Caller ID/ANI/DNIS Information Mode
Caller ID/ANI/DNIS Information Mode
Automatic Number Identification (ANI) information cannot co-exist on the same telephone
LCD with Dialed Number Identification Service (DNIS) information. If your system is
programmed to receive both ANI and DNIS information on incoming calls, press 3DJH while
the call is ringing to alternate between DNIS and ANI/Caller ID LCD displays. After you
answer the call, you can not alternate between displays.
DNIS
Incoming DNIS telephone numbers can be correlated in the system database with assigned
DNIS names. These names, up to 16 alphanumeric characters, display on your telephone’s
shows DNIS samples.
ANI/Caller ID
If your telephone is programmed to receive Caller ID names and numbers, the calling party’s
name displays. Table 10 shows ANI samples. If Caller ID was activated, then the caller’s name
and/or number would appear on the first line.
➤ To display the number while the call is ringing
➤ While the call is
MR. JONES
LINE 3 RINGING
ringing, press 3DJH.
➤ To activate the Caller ID/ANI or DNIS display mode
➤ Press 0RGH + ꢊꢈ. (The system default is ON.)
➤ To deactivate the Caller ID/ANI or DNIS display mode
➤ Press 0RGH + ꢊꢆ.
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LCD Operation
Call Park Orbit List Display
Table 10
DNIS/ANI Samples
Function
ANI/Caller ID Number*
DNIS/Caller ID Name
TOSHIBA TSD
Incoming Call
CN: 7145556782
LINE 3 RINGING
LINE
3
CALLING
Incoming ACD Call
TOSHIBA TSD
LINE RINGING
3
Answered incoming or transferred call.
Display changes to call duration.
CN: 7145556782
ANSWERED LINE 3
TOSHIBA TSD
ANSWERED LINE 3
Call placed on-hold.
HOLD LINE
3
SEP TUES 18:30
9
Held call recalls your station.
CN: 7145556782
TOSHIBA TSD
LINE 3 RECALL
LINE
3
RECALL
Station 201 is transferring a call to you
(station 200).
NO. 200
201 CALLING
Transferred station (201) hangs up.
Transferred call recalls your station (201).
Call forwarded to your phone.
CN: 7145556782
LN 3 TRANS 201
TOSHIBA TSD
LINE TRANS 201
3
CN: 7145556782
L 3 RECALL 201
TOSHIBA TSD
RECALL 201
L
3
TOSHIBA TSD
LINE CALL 201
3
*Caller ID numbers do not display CN: before the number, whereas ANI does.
Call Park Orbit List Display
This feature enables you to monitor (view) the calls that are parked at your station.
➤ While your phone is
idle, press 0RGH +
ꢊꢅ.
LCD shows the CO Line number (003)
and the orbit number where the call is
parked (900).
LN 3 ORBIT 900+
...or 2UELWꢀ/LVW. To
scan the Orbit List,
press 6FUROO.
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LCD Operation
Retrieve and Auto Dial Lost Calls
Retrieve and Auto Dial Lost Calls
The system automatically saves the numbers for all calls that ring at your telephone, but are
unanswered (lost calls). This feature enables you to view the stored information, view the time
and date, delete the information without returning the call, and/or Auto Dial the saved
numbers.
➤ To view lost calls
1. Press 0RGH + ꢊꢇ.
The phone number and caller name
are displayed on your LCD. ANI/
Caller ID numbers always include
area codes.
MR. JONES
7145553700
2. Press 6FUROO
The next lost call displays.
MR. SMITH
7145568725
...or
The previous lost call displays.
MS. DOE
7143723546
ꢀꢉ
...or 3DJH.
Toggles between the phone number/
caller name screen and the date and
time screen.
06/02 17: 46
CN: 7145553700
MR. JONES
7145553700
Note CN: Identifies ANI calls as opposed to Caller ID calls which do not display CN:.
➤ To delete lost call
1. Press 0RGH + ꢊꢇ
The next lost call is displayed.
The next lost call displays.
MR. SMITH
7145568725
2. Press 6FUROO
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LCD Operation
Messages, Memos, and Name Display
...or press
The previous lost call displays.
MS. DOE
7143723546
ꢉ
...or press ꢂ.
The lost call information is deleted without auto dialing the
call.
➤ To Auto Dial the lost call
1. Press 0RGH + ꢊꢇ
The phone number and caller name
are displayed on your LCD. ANI/
MR. SMITH
7145568725
Caller ID numbers always include
area codes.
2. Pressꢀ6FUROO
The next lost call displays.
...or
The previous lost call displays.
MS. DOE
7143723546
ꢉ
3. Press CO /LQH
You hear dial tone.
...or a [DN] + CO
/LQH access code.
4. Press /RVWꢀ&DOOꢀ
The DK System auto dials the digit “1” before dialing the
saved, outgoing telephone number.
$XWRꢀ'LDO.
Messages, Memos, and Name Display
The LCD on your telephone can be used to send or receive messages
to/from other LCD telephone users (sample shown at right). It can also
to display with speed dial numbers and timed reminders.
BACK AT 2-PM-CALL
MEETING FOR 3PM
You can write or edit a station message (10~19), “fill in the blanks” of system messages
62~64, enter a name/title that will display when other stations call your station (see “Name/
Number Display” on Page 98), or enter a Speed Dial (see “Speed Dial Memos” on Page 96) or
Timed Reminder memo (see “Timed Reminders” on Page 67). System messages 65~99, if
available, are written by the System Administrator and cannot be edited by the user.
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LCD Operation
Messages, Memos, and Name Display
➤ To enter LCD characters
1. Access message/
memo/name display.
A cursor (—) appears at the first character in the display.
See Table 11 for dial pad key equivalents.
2. Enter the message/
name/memo (up to 32
alphanumeric
2358
characters), using the
following dial pad keys
(dial pad shown at
right):
Move Right
(Alpha mode only)
ꢈ – moves right
– moves left
ꢂꢉꢀ²ꢀtoggles between
Move Left
Toggles between
alphanumeric
characters
alphanumeric
mode (dial pad
defaults to
Scrolls alpha/
special characters
numeric mode)
ꢆ – scrolls the alpha/
special characters.
3. To blank out any
portion of a message,
press ꢈ (in alpha mode)
and move the cursor to
the right.
Each character the cursor transverses is deleted.
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LCD Operation
Messages
Table 11
Dial Pad Key Equivalents
Key
Key
Equiv.
Key
Equiv.
Letter
Letter
Letter
Symbol
Key Equiv.
Equiv.
A
B
C
D
E
F
G
H
I
ꢇ
J
K
L
ꢃ
ꢃꢆ
ꢃꢆꢆ
ꢊ
S
T
ꢄꢆꢆ
ꢍ
:
–
+
/
ꢈꢆꢆꢆ
ꢈꢆꢆꢆꢆ
ꢇꢆ
ꢇꢆꢆ
ꢌ
U
V
W
X
Y
Z
ꢍꢆ
ꢈꢆꢆꢆꢆꢆ
ꢈꢆꢆꢆꢆꢆꢆ
M
N
O
P
Q
R
ꢍꢆꢆ
ꢏ
ꢌꢆ
ꢊꢆ
ꢊꢆꢆ
ꢄ
Note Symbols shown
above must be
ꢌꢆꢆ
ꢅ
ꢏꢆ
made in alpha
character mode
on the dial pad.
ꢏꢆꢆ
ꢈꢆꢆ
ꢅꢆ
ꢈꢆ
ꢄꢆ
ꢅꢆꢆ
Messages
There are three basic LCD message functions:
♦
Advisory messaging enables you to store an informative message for LCD telephones
that call your phone.
♦
Silent messaging enables you to write a message that you can send to busy LCD
telephones. Silent messaging lets you communicate visually to someone who is occupied
on the telephone.
♦
Notifications enable you to send your station number and message indication to another
LCD station. Responding to the message, the called station receives your message.
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LCD Operation
Messages
System Messages 60~64
System messages 60~64 are standard messages. You can “fill in the blanks” of messages
62~64 (see below). Example: Message 64 can be edited to read RETURN ON JAN. 4. Callers
with LCD phones will see that message when they call your number.
System Message
Number
Preprogrammed message
(Max. 32 digits per message)
60
61
62
63
64
OUT TO LUNCH
IN A MEETING
CALL _____________
BACK AT __________
RETURN ON________
System Messages 65~99
System messages 65~99 can only be programmed or permanently changed at the
Administrator’s telephone. Any messages programmed at Administrator’s telephone remain in
memory until canceled from Administrator’s telephone or until the system is reinitialized.
Station Messages
You can create up to 10 station messages (10~19). Once entered, a message can never be
deleted; only overwritten. This is a station option that is enabled in system programming.
➤ To enter/store a station message
1. Press /&'ꢀ0VJꢀ
The LCD Msg Select/[PDN] LED
flashes.
6HOHFW
MSG NO. ?
...or [PDN] + ꢂꢊꢍ.
message number
The current message, if any, is displayed.
(10~19) to be stored.
3. Enter the message.
The LCD Msg Select/[PDN] LED lights steadily, and the LCD
displays the message. The message is now stored in system
memory.
(See “To enter LCD
characters” on Page
88.)
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LCD Operation
Messages
4. Repeat Steps 1~3 for
any additional
messages you want to
store.
5. Press /&'ꢀ0VJꢀ
The message displays on your LCD an Advisory Message (see
below). To cancel the message display, press [PDN] and dial
ꢂꢊꢍ or press /&'ꢀ0VJꢀ6HOHFW.
6HOHFW
...or 6SNU.
➤ To set an advisory message for incoming calls
1. Press /&'ꢀ0VJꢀ
The LCD Msg Select/[PDN] LED
flashes.
6HOHFW
MSG NO. ?
MSG NO. 10
...or a [PDN] + ꢂꢊꢍ.
2. Enter the desired
message number:
The selected message displays. (This
assumes the message has already been
stored in memory.)
ꢈꢆ~ꢈꢏ (station)
...or ꢊꢆ~ꢏꢏ (system)
3. Press /&'ꢀ0VJꢀ
The message displays on your telephone’s LCD. The LCD
Msg Select/[PDN] LED lights continuously. The selected
message is sent to LCD phones when they call your [PDN] or
any [PhDN] owned by the telephone.
6HOHFW
...or 6SNU.
4. If you have Call
Forward set, press
3DJH to display the
message instead of
the CF display.
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LCD Operation
Messages
➤ To cancel an advisory message that has been set at your station
➤ Press /&'ꢀ0VJꢀ6HOHFW
...or [PDN] + ꢂꢊꢍꢀ+ 6SNU.
The LED goes out. If a station message was sent, this procedure does not erase it.
➤ To set a advisory station message for a remote station
1. While your telephone
MODE 95
is idle, press 0RGHꢀ+
DEST EKT NO.?
ꢏꢃ.
2. Dial the destination
[PDN].
207 = the destination [PDN]
MODE 95 DEST EKT
EKT NO. 207
3. Press 3DJH.
MW TO ST123
MSG NO?
4. Enter the message
number (station
ꢈꢆaꢈꢏ; system,
ꢊꢆaꢏꢏ).
(This assumes the message is already
stored in memory.)
MW TO STXXX
MSG NO?10
5. Press 3DJH.
Remote calling station messaging
allows you to set a calling station
message for only one station at a time.
6. Press 0RGH.
207 = the [PDN] where message will
be set.
CALL 207-010M
010 = the message number.
Called station
M
= message is set.
7. Press ꢆ.
Your LCD shows the time and date.
The message is displayed at station
207. LCD telephones calling station
207 receives the message.
SENT 207
Your station
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LCD Operation
Messages
Message Notifications
With an LCD telephone, you can set short messages (up to 32 characters) that display to
callers with LCD telephones.
Any station can record a message; however, only stations with an LCD are able to see the
stored messages. Stations that do not use Soft Keys (Soft Keys Off: 0RGHꢀ+ꢀꢄꢆ) can send
messages “live” to other LCD station users.
Notification Station Messaging
Your station number and a message indication can be sent to another LCD station. When that
station responds, it will receive the message. Soft Keys must be OFF at the sending station for
this feature to operate.
➤ To set a notification station message
1. Press [PDN] and dial
the station Directory
Number (station does
not answer or is
busy).
2. Press 0RGH + ꢅ.
MW TO STXXX
MSG NO.?
3. Enter the message
number.
Station message (10~19), system message (60~99). The LCD
displays the message. (This assumes the message has already
been stored in memory.)
4. Press 0VJ.
5. Press 6SNU or hang
Msg LED flashes on the called station.
up to release.
CALL 204-207M
204 = the called [DN]
207 = the [PDN] of the station that
sent the message
Called station
M = message has been sent.
SENT 204
Your station
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LCD Operation
Messages
➤ To receive a notification station message
➤ Press 0VJ when your telephone Msg LED is flashing.
➤ To cancel the message from the telephone that set the message
➤ Press [PDN] and dial XXX is the [PDN] of the telephone that has the message set.
ꢂꢊꢅ;;;.
Group Notification Station Messaging
This feature enables a station to set a Called Station Message for a group of stations.
➤ To set a notification station message for another station or group of stations
1. Press 0RGH + ꢏꢅ.
MODE 94
DEST EKT NO.?
2. Dial the destination
[DN]
Station groups correspond to the same
stations that are in respective Page
groups assigned in system
programming.
MODE 94
DEST EKT NO. 207
...or press ꢂꢌꢆ for all
call page stations,
207=destination [DN] or group
number.
...or enter a group
code (ꢂꢌꢈ~ꢂꢌꢍ).
ꢂꢌꢈ~ꢂꢌꢍ for Page Group 1~8
respectively.
3. Press 3DJH.
MODE 94
ORG EKT NO.?
4. Dial the originating
[PDN].
This can be your number or another
station number.
MODE 94
ORG EKT NO. XXX
5. Press 3DJH.
MSG NO.?
6. Enter the message
number (station
ꢈꢆaꢈꢏ; system,
ꢊꢆaꢏꢏ).
The LCD displays the message. In this
example, system message 60 was
entered. (This assumes the message is
already stored in memory.)
OUT TO LUNCH
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LCD Operation
Messages
7. Press 3DJH.
8. Press 0RGH.
9. Press ꢆ.
MSG NO.?
MODE NO.?
At the destination station, the LCD
displays the originating station
number and the 0VJ LED flashes.
SENT 207M
➤ To receive a notification message
➤ Press 0VJ.
➤ To cancel the message from the telephone that set the message
➤ Press [PDN] and dial ꢂꢊꢅ;;;, where XXX is the [PDN] of the telephone that set the
message.
Silent Messaging (Busy Station)
An audible tone and an LCD message can be sent to an LCD station that is busy. The busy
station can return a message to the calling station’s LCD. The two stations may continue this
procedure to carry on a “silent” conversation. Soft Keys must be OFF (0RGH + ꢄꢀꢆ) at the
sending and receiving stations for this feature to operate.
➤ To send a message to a busy station
1. When you receive a
210=[DN]
OVER TO ST210
MSG NO?
busy tone, press
0RGH + ꢇ.
2. Enter the message
number.
Station message (10~19) and system
message (60~99). The LCD displays
the message. (This assumes the
message is already stored in memory.)
3. Press 3DJH.
The destination station beeps four
times and the message displays for 30
seconds, or until you hang up.
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LCD Operation
Memos
Your LCD confirms the message was
sent.
MSG SEND
➤ To return to a busy station message after receiving a busy station message
1. Press 0RGH + ꢇ.
OVR TO ST210
MSG NO?
2. Enter the message
number.
Station message (10~19) and system message (60~99). The
LCD displays the message. (This assumes the message is
already stored in memory.)
3. Press 3DJH.
Your LCD confirms the message was
sent.
MSG SEND
Memos
Speed Dial Memos
You can store names (12 characters max.) for each of 40 station speed dial numbers. The
memo pad of names can be scrolled to select the appropriate party. The station must be
➤ To program Speed Dial names and numbers
1. Press 5HGLDO, then
6SHHGꢀ'LDO.
2. Dial a station speed
dial code.
See Table 15 on page 111 for speed
dial codes.
# * 10 SPEED DIAL
3. Press 0RGH.
If a name was previously stored on
this code, it appears on the top line.
*10 NAME
SPEED DIAL
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LCD Operation
Memos
4. Enter the name or
memo (12 characters
maximum).
The name appears on the bottom line as you enter it. (See “To
enter LCD characters” on Page 88.)
5. Press 0RGH.
6. Enter a phone number The number displays on the top line as you enter it.
(16 characters
maximum).
7. Press 5HGLDO to
record data in
memory.
➤ To display the Speed Dial number and memo
➤ Press 0RGH + ꢍ;a;, where X~X is the speed dial number to be displayed.
➤ To dial a Speed Dial number
1. When your phone is
idle, press 0RGH + ꢍ.
2. Enter Station Speed
Dial Code
SPEED DIAL NO. 10
...or System Speed
Dial Code.
3. Press 3DJH to see
more of the directory
of numbers/memos.
4. Press an available
The number is dialed.
/LQH
...or [DN] and enter a
CO line access code.
➤ To check a speed dial number
1. When phone is idle,
press 0RGH + ꢍ.
MODE NO.? 8
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LCD Operation
Name/Number Display
2. Dial a speed dial
TOSHIBA is the memo (up to 12
characters).
*11 TOSHIBA
7145553700
number.
714 583 3700 is the number (up to 16
digits).
3. Press 3DJH to scan
the directory for the
appropriate number/
memo.
If the number is longer than 16 digits, a “+” appears in the far
right corner of the display.
display any remaining
digits.
Timed Reminders
See “Timed Reminders” on Page 67.
Name/Number Display
This feature enables you to enter a name/title, telephone number, location, etc. in system
memory. This name/title (e.g., LOBBY) displays on your station’s LCD while it is idle, and on
other stations’ LCDs when you call them or they call you.
Name display information for non-LCD telephones or voice mail/auto attendant devices may
be entered by the System Administrator for display on other stations’ LCDs when called.
When this feature is set, your Name/Number displays during direct, forwarded, and hunted
calls. On override or OCA calls, it does not display.
➤ To enter name/number information
1. Press [DN] + ꢂꢊꢇꢈ.
USER NAME ?
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LCD Operation
Name/Number Display
information (up to 16
characters, e.g., user
name and station
number). See “To
enter LCD
characters” on Page
88.
3. Press 6SNU.
The information is stored and appears
on the top line of your station’s LCD.
TOSHIBA EXT. 200
DATE DAY TIME
When you call a station, the name/title
displays on the bottom of the called
station’s LCD.
NO. 213
TOSHIBA EXT. 200
➤ To clear name/number display
1. Press [DN] +
You hear confirmation tone, then busy tone.
During clear:
ꢂꢊꢇꢆ.
2. Press 6SNU.
NO. 213
USER NAME RESET
After clear: A name is displaced by
message and call forward settings if
they are set.
NO. 213
DATE DAY TIME
Note This procedure does not erase
the name/number. To restore
the display, press [DN] +
ꢂꢊꢇꢈ.
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LCD Operation
Name/Number Display
➤ To erase name/number display
1. Press [DN] +
Current information displays on the
lower line of the LCD.
USER NAME ?
ꢂꢊꢇꢈ.
2. Press ꢈ in the alpha
Blank characters replace the information.
mode to enter blanks.
3. Press 6SNU.
The information is erased and the [PDN] of the telephone is
displayed.
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Add-on Module/DSS Console
4
describes the features buttons and their associated LEDs.
♦
Digital Add-on Module (DADM) – add 20 feature buttons to 2000-series digital
telephones. Up to two DADMs can be connected to a telephone.
♦
Direct Station Selection (DSS) Consoles – available for system operators who do not
DADM
The DADM, model DADM2020, is shown in Figure 4 on Page 102. The buttons can be
programmed for [DSS], CO line access, and Station or System Speed Dial. Directory Numbers
or other functions cannot be assigned to DADMs.
Each [DSS] and /LQH button has an LED that provides a status of the CO line or station
assigned to it.
♦
The [DSS] LED flashes green when the station equipped with an DADM is calling or
transferring an outside call to a station. (If calling a station, the LED turns steady red when
the called station answers; if transferring to a station, the LED turns steady red when you
hang up to complete the transfer.) The DSS LED is steady red whenever the station
associated with the DSS is ringing, busy, or in the DND mode.
♦
A Line (CO) LED is green when the CO line is in use by the DADM console user. It is red
if it is in use by another telephone user.
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Add-on Module/DSS Console
DADM
Notes
The button numbers shown in this figure
●
are examples only and may not reflect the
numbers on your particular station
equipment.
●
Not available on DK14 systems.
209
208
207
206
205
204
203
202
201
200
219
218
217
216
215
214
213
212
211
210
229
228
227
226
225
224
223
222
221
220
239
238
237
236
235
234
233
232
231
230
First DADM
Second DADM
Figure 4
Example Button Assignments for the Strata DK DADMs
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Add-on Module/DSS Console
DSS Console
DSS Console
The DSS console operates alongside of a digital telephone to provide the telephone with 60
additional feature buttons. The buttons can be programmed for [DSS], CO line access, All Call
Page, Night Transfer, and Station or System Speed Dial. This guide applies to the DSS
Console models DDSS2060 (see Figure 5), DDSS1060, and HDSS6560.
LEDs on the DDSS2060 and DDSS1060 models light or flash red or green, and LEDs on the
HDSS6560 model light or flash red. For the DDSS2060 and DDSS1060 models, the Line
(CO) and [DSS] LEDs act in the same manner as on the DADM; other feature button LEDs on
both of these models will be red when activated.
Notes
●
The button numbers shown in
this figure are examples only
and may not reflect the numbers
on your particular station
equipment.
209
208
207
206
205
204
203
202
201
200
219
218
217
216
215
214
213
212
211
210
229
228
227
226
225
224
223
221
221
220
239
238
237
236
235
234
233
232
231
230
249
248
247
246
245
244
243
242
241
240
NT
AC
●
Not available on DK14 systems.
257
256
255
254
253
252
251
250
2039
Figure 5
Example Button Assignments (DDSS2060 shown)
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Add-on Module/DSS Console
[DSS] Button
[DSS] Button
The Direct Station Select [DSS] button can appear on both the DADM and DSS Console. Each
DSS button is associated with a particular station in your telephone system. It can be used to
transfer an outside call to the associated station or to make a direct call to the associated
station. The [DSS] LED lights steady red when the station associated with the [DSS] is
ringing, busy on a call, or in the DND mode; or when the associated station is idle, but all
appearances of the station’s [PDN] are busy or in-use by other stations. [DSS] buttons cannot
call station [PhDNs], Distributed Hunt Group [DNs], or ACD Groups.
Features
The LED color indications described in these feature descriptions apply specifically to the
DADM and DSS Console models DDSS2060 and DDSS1060. Flash conditions described here
apply to all DSS console models and the DADM.
Calling a Station
To call a station’s [PDN] from either a DSS console or a DADM, press the [DSS] associated
with the station. A station call with a [DSS] can be made on-hook or off-hook, and with Voice
First or Tone signaling. After pressing the button, treat the call like any other station call made
from a digital telephone.
[DSS] LEDs indicate whether the associated station is idle or busy. The LED is steady red if
the station is busy or ringing, and is not lit if idle. If all the station’s PDN buttons are being
used by other stations, the DSS LED of the station is lit steady red, but the station may be idle.
If the station is in the DND mode, its DSS LED lights steady red.
Transfer to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console or a
DADM.
➤ To transfer a call to an idle station
1. Press [DSS]
The call is placed automatically on hold. The Line or [DN]
LED flashes green at double the on-hold rate, and the [DSS]
LED flashes green.
corresponding to the
station to be called.
You hear a single-ring tone. (If using the Tone signaling mode,
you hear successive ring tones.)
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Add-on Module/DSS Console
Features
2. Announce the call.
3. Hang up.
With Tone signaling, you would have to wait for the called
station to answer before announcing the call.
The call rings the called station when you hang up. While the
called station is ringing, the [DSS] LED is steady red, and the
Line LED flashes green at the on-hold rate or if on a [DN]
button, it goes idle.
When the called station answers the call, the [DSS] LED stays
steady red, and the Line LED becomes steady red.
4. If the station does not
answer before a
period set in system
programming, the call
recalls your station.
Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an DADM. Use the
[DSS] to transfer the call, even though the [DSS] LED associated with the station you are
“transferring to” is red.
➤ To transfer call to a busy station
1. Press [DSS]
You may hear a busy tone. The original caller is placed
automatically on hold. The Line or [DN] LED flashes green at
double the on-hold rate, and the [DSS] LED remains steady
red.
corresponding to the
busy station to be
called.
2. Hang up.
The call rings the called station once with the camp-on tone.
While the called station is receiving this tone, the Line LED
flashes green (on-hold rate) or if you are on a [DN] button, it
goes idle. The [DSS] LED remains steady red.
When the called station answers the transferred call, the Line
LED becomes steady red. The [DSS] LED remains steady red.
Note If the busy station is in the DND mode, the call will not
transfer, but will recall your telephone immediately.
If the call is not answered after a specified Recall time set in
system programming, camp-on is cancelled and the transferred
call rings back.
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Add-on Module/DSS Console
Call Answering (CO Line)
If your DADM or DSS console is equipped with a /LQH button, you can answer CO line calls
from the DADM or DSS console as you would from a digital telephone. See Chapter 2 –
Features for detailed information.
➤ To answer an incoming CO Line call to a DADM or DSS Console
➤ Press the flashing /LQH.
Speed Dial
Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can be
programmed to dial telephone numbers or to access features. 6' buttons on either the DADM
or DSS console function like 6' buttons on digital telephones. See Chapter 2 – Features for
information.
Paging
You can make an announcement page to a group of station telephone speakers selected in
system programming with $OOꢀ&DOOꢀ3DJH on the DSS console. 6' (if programmed) on either
the DSS console or the DADM can be used for page announcements. See “All Call Page” on
page 56.
Call Forward Override ([DSS] Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in system
programming to ring stations that are in the Call Forward mode, instead of being forwarded.
Usually the console’s telephone is the unit activated to perform this function. Among other
applications, this feature can be used to notify a person who forgets to deactivate the Call
Forward feature after returning to the office.
Important! DSS buttons on DADMs cannot override Call Forward.
➤ To override call forward with the console’s associated telephone
1. Press &QIꢁ7UQ or
[PDN].
2. Dial the station
number set for call
forward.
Make the call as you would from any other station. This
procedure assumes your station has a typical program setting.
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Add-on Module/DSS Console
Features
➤ To override call forward with your DSS Console
➤ Press the station [DSS] set for call forward.
Night Transfer
You can use the DSS console to make the system ring different telephones for incoming calls
during different times of the day. For further details, refer to the Strata DK System
Administrator’s User Guide.
➤ To enable/disable night transfer
➤ Press 1LJKWꢀ7UDQVIHU to toggle night transfer ON/OFF.
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Access Codes
A
This appendix contains access codes for outside Speed Dial numbers, CO lines, Paging Group
and Paging Zone Codes.
CO Line Access Codes
CO lines are used when you dial an outside number. If your telephone does not have a &2 or
/LQH button, you can enter the appropriate code listed in Table 12 to access an outside line.
You can also store the code on a Speed Dial (6') button for one-touch access. If you are
storing a CO line access code onto a Speed Dial code, enter ꢅꢅ before the CO access code
(e.g., to store code ꢄꢆꢆꢈ, enter ꢅꢅꢄꢆꢆꢈ).
In some systems, ꢏ is used as a general group code or to access Least Cost Routing (LCR).
System users are required to dial ꢏ in order to access an outside line. If you press ꢏ in a system
programmed with LCR, you may not hear internal dial tone, depending on system
programming.
See your System Administrator for the code which applies to your telephone.
➤ To access a line
➤ Press [PDN] + CO Line Access Code
Table 12
CO Line Access Codes
System
CO Line Access Codes
DK14
ꢏꢀorꢀꢍꢆꢈaꢍꢆꢅꢀorꢀꢂꢄꢆꢆꢈaꢂꢄꢆꢆꢅ
ꢏꢀorꢀꢍꢆꢈaꢍꢆꢍꢀor ꢂꢄꢆꢆꢈaꢂꢄꢆꢆꢍ
ꢏꢀorꢀꢍꢆꢈaꢍꢆꢍꢀor ꢂꢄꢆꢆꢈaꢂꢄꢆꢈꢇ
DK16e/DK16
DK40i/DK40
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Add-on Module/DSS Console
Feature Access Codes
Table 12
CO Line Access Codes (Continued)
System
CO Line Access Codes
DK424 (RCTUA)
ꢏꢀorꢀꢍꢆꢈaꢍꢆꢍꢀorꢀꢂꢄꢆꢆꢈaꢂꢄꢆꢈꢊ
ꢏꢀorꢀꢍꢆꢈaꢍꢆꢍꢀorꢀꢂꢄꢆꢆꢈaꢂꢄꢆꢅꢍ
ꢏꢀorꢀꢍꢆꢈaꢍꢈꢊꢀorꢀꢂꢄꢆꢆꢈaꢂꢄꢈꢅꢅ
ꢏꢀorꢀꢍꢆꢈaꢍꢈꢊꢀorꢀꢂꢄꢆꢆꢈaꢂꢄꢇꢆꢆ
DK424 (RCTUBA/BB)
DK424 (RCTUC/D)
DK424 (RCTUE/F)
Notes
♦
♦
♦
ꢏꢀaccesses LCR or a general line group.
ꢍꢆꢈaꢍꢈꢊ accesses line groups 1~16, respectively.
Feature Access Codes
See Table 7 on page 63.
Paging Access Codes
Your telephone can be assigned to page group(s). Telephones can be a member of more than
one group and each group can have as many as 120 stations. Station users can access each
group separately by dialing an access code (Tables 13~14).
➤ To enter a paging group access code
➤ Press [PDN] + Access Code
Table 13
Paging Groups
Paging Group
Station Group A
Station Group B
Station Group C
Station Group D
Access Code
Paging Group
Station Group E
Station Group F
Station Group G
Station Group H
Access Code
ꢂꢌꢈꢃ
ꢂꢌꢈꢈ
ꢂꢌꢈꢇ
ꢂꢌꢈꢌ
ꢂꢌꢈꢅ
ꢂꢌꢈꢊ
ꢂꢌꢈꢄ
ꢂꢌꢈꢍ
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Add-on Module/DSS Console
Speed Dial Access Codes
Table 14
External Paging Zones
External Paging Zone
Access Code
External Paging Zone
Access Code
DK14/DK40i/DK40/DK424 (all processors)
Paging
All Call Page Zone
Paging
ꢂꢌꢆ
ꢂꢌꢏ
All Call, External Page Zone
DK40i/DK40/DK424 ((RCTUA, RCTUBA/BB, RCTUC/D)
Zone A
ꢂꢌꢃ
ꢂꢌꢊ
Zone C
Zone D
ꢂꢌꢄ
ꢂꢌꢍ
Zone B
DK424 (RCTUE/F)
Zone A
ꢂꢌꢃꢈ
ꢂꢌꢃꢇ
ꢂꢌꢃꢌ
ꢂꢌꢃꢅ
Zone E
Zone F
Zone G
Zone H
ꢂꢌꢃꢃ
ꢂꢌꢃꢊ
ꢂꢌꢃꢄ
ꢂꢌꢃꢍ
Zone B
Zone C
Zone D
Speed Dial Access Codes
The number of station and system speed dial numbers available to you depends on the size of
your company’s telephone system. Check with your System Administrator to find out which
codes apply to your system.
Once you store a telephone number on any of the codes listed below, you can dial the number
ꢉꢈꢆ or 6SHHGꢀ'LDO + ꢈꢆ.
by entering the code, such as
Table 15
Speed Dial Access Codes
Station
Speed Dial Codes
System
Speed Dial Codes
Telephone System Size
Small System
(DK14/DK16e/DK16/DK40i/
DK40 RCTUA)
ꢈꢆaꢅꢏ
ꢊꢆaꢏꢏ
Medium System
(RCTUBA/BB and RCTUC/D)
ꢈꢆaꢅꢏ
ꢊꢆꢆaꢊꢏꢏ
ꢇꢆꢆaꢏꢏꢏ
Large System
(RCTUE/F)
ꢈꢆꢆaꢈꢌꢏ
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Add-on Module/DSS Console
Speed Dial Access Codes
Table 16
Speed Dial Number Linking
System Speed Dial Codes that can be Linked to
other Speed Dial Codes
System
DK14, DK16e, DK40, RCTUA
RCTUBA/BB, RCTUC/D
RCTUE/F
ꢏꢆaꢏꢏ
ꢊꢏꢆaꢊꢏꢏ
ꢏꢏꢆaꢏꢏꢏ
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Centrex Application
B
Your system may be equipped with the Centrex Application, which enhances its feature
capability when installed behind a Centrex or PBX system.Your telephone may have access to
one or more of the enhanced Centrex features listed below:
Flexible Directory Numbering
A station’s [PDN] can be three or four digits. It is, therefore, possible to match a station’s
[PDN] and Centrex line extension number. Dial the entire station number when indicated.
Note Some access code numbers may have been changed to avoid system numbering plan
conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a preprogrammed flexible button on your
telephone, instead of dialing a Centrex access code. The Centrex access code, including the
necessary flash and/or pause sequence, is activated when the button is pressed. See your
Centrex or PBX operations manual for specific details.
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically repeated with
your digital telephone, enabling you to answer appropriately for either outside, inside or
callback calls.
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Add-on Module/DSS Console
Delayed Ringing
Delayed Ringing
CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at
stations to permit alternate answering conditions. Answer the line when your telephone is
ringing.
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Button Labels
C
All flexible buttons must be programmed for your telephone in system programming and vary
for individual telephones. If a button does not appear on your display or telephone keystrip
label, see your System Administrator for button assignments.
The button labels in this guide are for the 2000-series telephone mode.
Table 17
Feature Button Definitions
2000-series
Telephone
Definitions
$FFRXQWꢀ&RGH
Account Code Button
Press to enter a Voluntary Account Code anytime during a Central Office (CO) line call
without interrupting the conversation.
$ODUPꢀ5HVHW
Alarm Reset Button
Press to turn off a telephone alarm connected to a facility alarm mechanism.
$OHUWꢀ6LJQDOꢀꢐꢈꢑꢀꢇꢑꢀ
ꢌꢑꢀꢀRUꢀꢅꢒ
Alert Signaling Buttons
Press to alert a predesignated station with a distinctive sound and to indicate a pre-
arranged meaning and visual indication to a predesignated station. Up to four Alert
Signal buttons can be assigned to a telephone.
$OOꢀ&DOOꢀ3DJH
All Call Voice Page Button
Press to page all of the digital and electronic telephones in the All Call Page group.
$XWRꢀ%XV\ꢀ5HGLDO
Automatic Busy Redial Button
Press to set up Automatic Busy Redial after receiving a busy tone on a dialed CO line
call (not available when calling on tie or DID CO lines).
$XWRꢀ&DOOEDFN
Automatic Callback Button
Press to recall a busy station or station in the Do Not Disturb (DND) mode as soon as
that station becomes idle or deactivates DND. Also used for CO line queuing when all
lines are busy.
&DOOꢀ)UZGꢀ$OOꢀ&DOOV
Call Forward-All Calls Button
Press to forward all calls to another station or voice mail device.
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Add-on Module/DSS Console
Delayed Ringing
Table 17
Feature Button Definitions (Continued)
2000-series
Telephone
Definitions
&DOOꢀ)UZGꢀ%XV\
Call Forward-Busy Button
Press to forward calls immediately to another station or voice mail device when your
station is busy or in the DND mode.
&DOOꢀ)UZGꢀ%XV\ꢀ
1$QV
Call Forward-Busy/No Answer Button
Press to forward calls immediately to another station or voice mail device when your
station is busy or in DND mode. Also forwards calls when your station is not answered
after 8~60 seconds (set at your station).
&DOOꢀ)UZGꢀ1Rꢀ
$QVZHU
Call Forward-No Answer Button
Press to forward calls to another station or voice mail device when your station is not
answered after 8~60 seconds (set at your station).
&DOOꢀ)UZGꢀ([WHUQDO
&DOOꢀ)UZGꢀWR
Call Forward-External Button
Press to forward Private or DID line calls to an external or internal telephone number.
Call Forward-Fixed Button
Press to forward all calls to a station or voice mail device assigned in system
programming.
'DWDꢀ5HOHDVH
Data Release Button
Press to release data calls. See the Strata DK PC/Data Interface User Guide.
'LUHFWHGꢀ3LFNXS
Call Pickup Button
Press to initiate a ringing Directed Call Pickup of CO line, [DN], and page calls.
'LUHFWHGꢀ3LFNXSꢀꢐꢈꢑꢀ Tenant Call Pickup Buttons
ꢇꢑꢀꢌꢑꢀRUꢀꢅꢒ
'Rꢀ1RWꢀ'LVWXUE
'66
If the system is shared by tenants, the Directed Pickup 1~4 buttons pick up ringing CO
line calls for Tenants 1~4 respectively.
Do Not Disturb Button
Press to lock your station in or out of the DND mode.
Direct Station Selection Button(s)
Press to ring a preselected station. The LED associated with each DSS button provides
the status (idle/busy) of the station assigned to the button.
)ODVK
Flash Button
Press to perform the following functions: Disconnect and recall dial tone on a CO line;
access Centrex or PBX features; enter a pause or flash signal when programming
speed dial numbers.
*URXSꢀ3LFNXS
Group Pickup Button
Press to pick up a call that is ringing a station that belongs to a Pickup Group that your
station is a member of.
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Add-on Module/DSS Console
Delayed Ringing
Table 17
Feature Button Definitions (Continued)
2000-series
Telephone
Definitions
Handset Off-hook Call Announce Button
+6ꢀ2&$ꢀ7DONEDFN
Press this key while off-hook busy with a call and while being called by an internal caller
who initiates off-hook call announce to switch the talk path from the current call to the
off-hook call announce internal caller.
/&'ꢀ0VJꢀ6HOHFW
Message Select Button
Press to enable system and personal messages to be displayed on the optional 32-
character LCD.
/LQH
Line Button
Press to answer or access an outside Central Office (CO) line.
/RVWꢀ&DOOꢀ$XWRꢀ'LDO
Unanswered (Lost) Call Automatic Dial Button
Press to automatically dial the stored ANI (Automatic Number Identification) or Caller ID
number shown on the LCD. Unanswered calls will be stored on this button and the LCD.
0LFURSKQꢀ&XWꢋRII
Microphone Cutoff Button
Press to turn the microphone off/on while idle, providing privacy when you receive
handsfree internal calls. Also functional when your station receives calls—the Mic
button controls the microphone when you originate calls.
0RGHP
Modem Button
Press to reserve a modem from a pool. The LED of the button indicates the status of the
modem pool. See the Strata DK PC/Data Interface User Guide.
0VJꢀ:DLW
Additional Message Waiting Buttons
Phantom Directory Numbers allow multiple Message Waiting buttons with LEDs for up
to four different Directory Numbers [DNs] other than your Primary Directory Number
[PDN]. It performs the same Message Waiting functions as the MW/FL button.
1LJKWꢀ7UDQVIHU
Night Transfer Button
Press to control the system’s CO line ringing pattern for after-hours incoming calls.
1LJKWꢀ7UDQVIHUꢀ
ꢐꢈaꢅꢒ
Tenant Night Transfer Buttons
Press the appropriate button to control the system’s CO line ringing patterns for after
hours incoming calls for either of the tenants that share a single Strata DK280 system.
17ꢀ/RFNꢀꢐꢈaꢅꢒ
2UELWꢀ/LVW
Night Transfer Lock Buttons
Initiates entry of the NT Lock password. NT L LED will be on when the system ring
mode (Day/Day2/Night) is locked.
Park Orbit Display Button - LCD Telephones Only
Press to display call(s) parked in orbit. If there are multiple parked calls, a + sign
appears on the LCD.
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Add-on Module/DSS Console
Delayed Ringing
Table 17
Feature Button Definitions (Continued)
2000-series
Telephone
Definitions
3DUNꢀDQGꢀ3DJH
Park/Page Button
Press to park internal or outside call in orbit and announce to other telephones or paging
speakers to retrieve the parked calls.
3DUNꢀLQꢀ2UELW
Park Button
Press to park internal or outside calls in an orbit. Call retrieval can be made locally from
the same parking telephone or remotely from a different telephone.
3RROHGꢀ/LQHꢀ*US
3ULYDF\ꢀRQꢀ/LQH
Pooled Line Button
Press to access an available CO line from a group of lines appearing under one button.
Privacy Button
Press to block Privacy Override on common CO line buttons. This button does not block
Busy Override or Executive Override.
3ULYDF\ꢀ5HOHDVH
Privacy Release Button
Press to release privacy on common CO line buttons, enabling other station users to
enter your conversations on those buttons. Privacy release does not apply to common
[DN] buttons which are always private.
5HOHDVHꢀDQGꢀ$QV
5HOHDVHꢀ&DOO
Release and Answer Button
Press to disconnect or complete the transfer the current CO or [DN] call and
automatically answer the new incoming CO or [DN] call.
Release Button
Press to disconnect or complete the transfer of the current CO or [DN] call and to place
your station in the idle condition.
6DYHꢀ/DVWꢀ1XPEHU
Save Button
After dialing an outside or internal directory number, press to “save” the number. Later,
you can have the system automatically redial the number for you when you press the
button after accessing an internal or outside line.
6'ꢀRUꢀ&XVWRPL]HGꢀ
%XWWRQ
Speed Dial Button
Press to Speed Dial a telephone number or feature access codes. SD buttons can be
used as either System Speed Dial numbers or Station Speed Dial numbers.
6SHHGꢀ'LDO
Speed Dial Select Button
Press (in conjuncton with Redial) to store and access Speed Dial number.
6SGꢀ'LDOꢀ/QJꢀ3DXVH Pause (Long) Button
Press to insert a 10-second pause when programming Speed Dial numbers.
6SGꢀ'LDOꢀ3DXVH
Pause Button
Press to set either a one-half or two-second pause when programming Speed Dial
numbers. (The pause time is set in system programming).
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Add-on Module/DSS Console
Delayed Ringing
Table 17
Feature Button Definitions (Continued)
2000-series
Telephone
Definitions
6WDUW
Start Button
Press to make an outgoing call using an ISDN trunk.
6XE
Subaddress Button
Press to enter a subaddress on an ISDN trunk outgoing call.
7HOꢀ6HWꢀ0XVLF
Background Music Button
Press to turn Background Music on or off over your station speaker.
7RQHꢀ'LDOꢀ6HOHFW
Tone Button
Press to change the outgoing dialing of the CO line in use from dial pulse to tone
signaling.
8QORFNꢀ'RRU
Door Lock Buttons
Press to unlock a door lock mechanism.
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Index
automatic callback, 21
A
about this book
how to use this guide, viii
B
BLF display, 83
busy override, 54
button labels, 115
buttons, 3
ABR, 20
ACB, 21
access code
using, 25
access codes, 109
CO Line, 109
feature, 62
speed dial, 111
account code
[DSS], 104
[PDN], 6
[PhDN], 6
[SDN], 6
Cnf/Trn, 3
feature, 7
calls, 17
emergency override of forced account
codes, 17
forced account codes (verified/non-
fixed, 3
flexible, 5
add-on module⁄DSS console, 101
advisory messaging, 91
alert signaling, 19
all call page, 56
Hold, 3
LCD, 8
Mic, 4
Mode, 77
ANI/Caller ID, 84
attendant console calling, 19
auto dial lost calls, 86
Msg, 4
Page, 78
Redial, 4
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Index
C ~ F
Scroll, 78
Spkr, 5
volume control, 3, 5
directory number, 5
DISA, 38
DNIS, 84
do not disturb override, 54
door lock, 41
door phone, 42
[DSS] button, 104
DSS, 40
C
call forward, 23
all calls, 26
busy⁄no answer, 28
external, 29
fixed, 29
modes, 24
no answer, 27
console, 101, 103
call park
E
orbit list display, 85
orbits, 31
call pickup, 33
emergency override of forced account codes, 17
directed, 34
call transfer, 35
with camp-on, 35
call waiting, 36
called station messaging, 93
centrex application, 113
centrex feature buttons, 113
Cnf/Trn, 3
conference calls, 37
control buttons, 77
F
feature access codes, 62
feature buttons, 7
features, 104
call transfer with camp-on, 105
night transfer, 107
paging, 106
speed dial, 106
flash, 64
D
DADM, 101
date⁄time/day adjustment, 38
flexible buttons, 5
flexible directory numbering, 113
forced account codes (verified/non-verified), 17
delayed ringing, 114
digital add-on module (DADM), 101
direct inward system access, 38
direct station selection buttons, 40
122
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G
M
group called station messaging, 94
group listening, 45
group pickup, 34–35
memo, 96
speed dial, 96
timed reminders, 98
message, 89
advisory, 91
notifications, 93
silent (busy station), 95
station, 90
H
handsfree answerback, 45
handsfree monitoring, 46
Hold, 3
hotline service
system, 90
message waiting light
on [PDN], 48
I
messages, memos, and name display, 87
Mic, 4
microphone cut-off, 50
mode button, 77
incoming DISA calls, 38
indicators
LED, 9
ISDN
feature codes, 63
Msg, 4
L
N
LCD, 8
buttons, 8
how to enter characters, 87
messages, 89
operation, 77
O
OCA, 51
off-hook, 10
off-hook call announce, 51
on-hook, 10
outgoing DISA calls, 39
override
telephones, 25
incoming calls, 25
outgoing call, 25
LED indicators, 9
liquid crystal display (LCD), 8
lost calls
busy, 54
do not disturb, 54
executive, 54
retrieve and auto dial, 86
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Index
P ~ V
privacy, 55
override calls, 53
access codes, 111
long pause, 64
P
page announcements, 56
page button, 78
phantom directory number, 6
primary directory number, 6
privacy
memos, 96
pause, 64
Spkr, 5
SP-OCA, 52
start (ISDN button), 15, 47
on-line, 57
override, 55
T
Q
timed reminders, 67
tone⁄pulse dialing, 69
two (tandem) CO line connection, 69
[DN], 69
quick reference, 14
R
redial, 4
release and answer, 58
remote calling station messaging, 92
ringing repeat, 113
CO buttons, 70
supervision, 72
U
using access codes, 25
S
V
scroll button, 78
voice mail integration, 72
message mailbox, 72
multiple message retrieval, 74
volume, 3, 5
secondary directory number, 6
soft keys, 79
display, 80
how to use, 80
making a conference call (example), 80
prompts, 82
volume controls, 10
voluntary account codes (verified/non-
verified), 17
speakerphone, 59
speed dial, 60
124
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