Ω
OMEGA
Communications Interface Cabinet
Model No. OM-AMPS-100
(including Model No. OM-MP8-100 8-Port Module Option and
Model No. OM-BAT-100 Battery Option)
Installation, Operation, and
Maintenance Manual
0049−0706−000 B
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Table of Contents
PREFACE ............................................................................................................... 7
Product Overview...................................................................................................................7
Ancillary Documentation .......................................................................................................9
SECTION 1 INSTALLATION ............................................................................... 11
Introduction..........................................................................................................................13
Hardware Features................................................................................................................13
Finding a Suitable Location .................................................................................................14
Avoiding Hazards.................................................................................................................15
Installing OMEGA...............................................................................................................15
Unpacking............................................................................................................................15
Required Materials and Tools..............................................................................................16
Mounting OMEGA..............................................................................................................16
Mounting an Antenna ..........................................................................................................17
Connecting the Input Voltage Source..................................................................................18
Connecting the Endpoint Device .........................................................................................20
Powering Up OMEGA ........................................................................................................21
Verifying the Cellular Transceiver Unit ..............................................................................22
Operating OMEGA ..............................................................................................................22
Activating Your Cellular Transceiver..................................................................................22
Call Origination Testing ......................................................................................................22
Call Answer Testing ............................................................................................................23
SECTION 2 TROUBLESHOOTING..................................................................... 25
Troubleshooting ...................................................................................................................27
Checking the Main Power Supply........................................................................................27
Checking the Antenna ..........................................................................................................28
Checking the Battery Voltage ..............................................................................................28
Reinitializing OMEGA ........................................................................................................28
SECTION 3 SPECIFICATIONS ............................................................................ 29
Specifications .......................................................................................................................31
Operation .............................................................................................................................31
Modem Interface..................................................................................................................31
Cellular Transceiver Interface..............................................................................................32
Battery Operation ................................................................................................................32
Switches and LED Indicators ..............................................................................................33
Power Supply.......................................................................................................................33
Mechanical Specifications ...................................................................................................34
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Connectors...........................................................................................................................34
Environmental Specifications..............................................................................................34
Agency Compliance.............................................................................................................35
SECTION 4 USING THE CONFIGURATION PROGRAM.....................................37
Introduction..........................................................................................................................39
Prerequisites .........................................................................................................................39
Getting Started......................................................................................................................40
Reading the Cellular Telephone Signal................................................................................41
Programming a Telephone Number .....................................................................................42
Entering the Cellular Telephone’s SID................................................................................43
Changing the Login Password..............................................................................................43
Exiting the Configuration Program......................................................................................44
SECTION 5 EXTERNAL ANTENNA GUIDELINES...............................................45
Introduction..........................................................................................................................47
General Guidelines...............................................................................................................47
High Voltage Areas .............................................................................................................47
RF Signal.............................................................................................................................47
Gain .....................................................................................................................................47
External Antenna Selection Criteria.....................................................................................48
Antenna Placement..............................................................................................................48
Distance from the Antenna to the Closest Cell Site.............................................................48
Degrees of Down-tilt on the Cell Site Antenna Array .........................................................48
Obstacles between the Antenna and Cell Site......................................................................48
Electrical Interference..........................................................................................................49
Distance from the Antenna to OMEGA...............................................................................49
Height Above Ground Level of the Antenna.......................................................................49
Cable for Connecting the Antenna to OMEGA...................................................................49
Types of External Antennas.................................................................................................50
Directional Antenna.............................................................................................................50
Elevated Feed 3dB Gain Antenna........................................................................................50
Determining the Best External Antenna Location ...............................................................51
Contact Information .............................................................................................................51
APPENDIX A 8-PORT EXPANSION MODULE OPTION......................................53
Introduction..........................................................................................................................55
Package Contents .................................................................................................................55
Field Installation...................................................................................................................55
Testing the Module Ports .....................................................................................................58
Connecting Endpoint Devices..............................................................................................58
Time Delay Method (Automatic Connection) .....................................................................58
Second Dial Tone Method (Manual Connection)................................................................59
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Table of Contents
Specifying a Default Port.....................................................................................................60
Anti-streaming......................................................................................................................61
Command Summary.............................................................................................................62
APPENDIX B WARRANTY & COMPLIANCES.................................................... 63
Warranty and RMA Statement.............................................................................................65
FCC Statement .....................................................................................................................67
FCC Interference Statement.................................................................................................67
FCC Part 15 Statement ........................................................................................................67
Comments About This Manual ............................................................................................68
INDEX.................................................................................................................... 69
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Notes
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Preface
This User’s Guide describes how to install, operate, and
troubleshoot the Telenetics OMEGA Communications
Interface Cabinet. OMEGA is a state-of-the-art, highly
integrated communication interface devices.
The Telenetics OMEGA family of Communication Interface
Cabinets are highly integrated units that provide the functions
required to link a single or multiple remote endpoint devices
(such as meters, RTUs, and protective relays) to a central host
computer. Communication links between OMEGA and the host
computer can be provided by conventional land line or wireless
cellular transceivers.
P
Product Overview
OMEGA is a standalone, single-channel unit that provides a
wireless cellular connection for using an endpoint device equipped
with an internal dial-line modem (see Figure P-1). The
connection’s data rate depends on the type of modem at the
endpoint device and the quality of the cellular connection.
Telenetics offers an optional 8-port module for OMEGA which
provides connection for up to eight endpoint devices equipped with
an internal dial-line modem. The optional 8-port module is ideal
for locations such as apartment complexes or strip malls that have
multiple endpoint devices. For more information, please contact
Telenetics.
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Preface
Figure P-1. OMEGA Application
OMEGA is a fully integrated package consisting of a 3 Watt
cellular transceiver, telephone-line interface, low-profile antenna,
90 to 264VAC power supply, and maintenance-free, rechargeable
power back-up battery. The enclosure is made from impact-
resistant polycarbonate and is NEMA 4X certified.
The following list summarizes OMEGA’s features.
™ Telephone-line interface emulation for an endpoint device
equipped with an internal modem.
™ Optional 8-port module for connecting up to eight endpoint
devices equipped with an internal dial-line modem.
™ Cellular transceiver for providing an analog channel to a
modem at the host location.
™ Large-capacity rechargeable battery for providing back-up
power to the cellular transceiver.
™ High-isolation voltage power-supply unit (8 K Volts).
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™ Wide-range input voltage switching power supply (90 to 277
VAC).
™ Standard built-in directional antenna; optional directional
external antenna.
™ Impact-resistant, NEMA 4X non-metallic enclosure.
Ancillary Documentation
In addition to this manual, the OMEGA documentation suite
includes the following additional documents:
™ OMEGA Communications Interface Cabinet Quick Start
Guide (Telenetics part number 0049-0706-002)
™ OMEGA External Antenna Mounting Kit Installation Guide
(Telenetics part number 0049-0706--005)
™ OMEGA 8-Port Line-Sharing Module Model OM-MP8-100
Quick Start Guide (Telenetics part number 0049-0706-001)
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Preface
Notes
10
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Section 1
Installation
Section 1 Contents
Hardware Features...............................13
Finding a Suitable Location ................14
Avoiding Hazards................................15
Installing the OMEGA ........................15
Operating the OMEGA .......................22
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Section 1 Contents
Introduction
This section describes how to install the OMEGA
communications interface cabinet.
Hardware Features
1
Figure 1-1 shows the hardware features of OMEGA. The
Battery and Battery Power Switch are options that can be
ordered from Telenetics.
Figure 1-1. OMEGA
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Finding a Suitable Location
Because OMEGA is a wireless solution, it is not possible to predict
how it will perform in all given environments. However, observing
the following guidelines will help optimize performance in your
environments and applications.
™ Selecting a location for installing OMEGA.
− The location must provide adequate cellular coverage and
signal strength (preferably –90 dBm or better). It is quite
common that in certain locations such as basements, below-
street-level locations, and between hills and rural areas, the
receive signal might be inadequate for cellular
communications. In these cases, use an optional YAGI or
elevated-feed antenna to improve reception (see Section 5
for more information). You can use the OMEGA
configuration application to evaluate the cellular telephone’s
receive signal strength (see Section 4).
− Be sure there is sufficient space for OMEGA to connect to
the endpoint device. This distance should not exceed 500
feet.
− Make sure there is sufficient space to work. The space
should be dry, away from overhead water pipes and free of
airborne contaminants.
− The location should place OMEGA within six feet of a
properly grounded AC outlet.
™ Remote antenna installation.
If you will be using a remotely located antenna, locate the
antenna 10 feet above ground level and no more than 50 feet
from the OMEGA unit (the shorter the distance, the better).
Section 5 provides details about the external antenna
installation process.
™ Avoid radio-frequency interference.
Consider the environment’s radio-frequency characteristics,
including construction materials and the presence of windows
and ducting. The radio-frequency field pattern may be
influenced by nearby metal objects such as appliances,
equipment, and metal wall framing.
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™ Installing multiple OMEGA units.
To avoid mutual interference when installing more than one
OMEGA allow a minimum of four feet between OMEGA
units.
Avoiding Hazards
When considering locations for installing OMEGA, avoid the
following hazards.
™ Locations that prevent you from opening the OMEGA
enclosure completely, or prevent you from accessing and
viewing the OMEGA components.
™ Locations that expose OMEGA to the elements, including
direct sunlight, rain, snow, and extreme humidity. While your
OMEGA is ruggedized for extreme environments, we
recommend that the location you select does not expose
OMEGA to harsh conditions.
™ Locations prone to radio-frequency or electro-magnetic
interference from devices such as security gates, garage doors,
and microwave ovens.
™ Water or other fluids that surround OMEGA or its cellular
transceiver antenna.
Installing OMEGA
After you select a suitable location for OMEGA, obtain cellular
telephone service for OMEGA’s cellular transceiver. Then use the
following procedures to install OMEGA.
Unpacking
The OMEGA package contains the following items:
™ One OMEGA unit
™ A diskette containing the OMEGA configuration program
(described in Section 4)
™ This manual
™ A Quick Start Guide
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Required Materials and Tools
You need the following materials to install the OMEGA unit:
™ Either screws or bolts to attach OMEGA to a mounting surface.
™ Washers to fit with the screws or bolts.
™ A ¾-inch plywood backplate if the mounting surface is dry
wall.
Have the following tools available for installing the OMEGA unit:
™ Appropriate tools for the hardware you are using to mount the
unit (for example, a screwdriver and wrench).
™ Flex–type conduit if you are installing the unit outside.
™ Optional: a telephone handset.
In addition to the tools above, the OMEGA cellular phone must be
activated, either by Telenetics or a cellular service provider. If
Telenetics does not activate the OMEGA cellular phone, use the
supplied OMEGA configuration program or the optional
OmegaMate to configure the phone’s electronic serial number
(ESN) and phone number.
Mounting OMEGA
Mount and secure OMEGA to a wall or panel using the supplied
fasteners (see Figure 1-2). Any additional hardware required to
mount OMEGA on a wall or panel must be user-supplied.
Your OMEGA may look different than the one in Figure 1-2.
NOTE:
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Washer
Screw
Wall
Box
Side view
Back view
Figure 1-2. Mounting OMEGA
Mounting an Antenna
If your OMEGA does not have an antenna preinstalled.
1. Remove the nylon nut at the base of the antenna. You will use
this nut to secure the antenna to OMEGA. Do not remove the
washer located between the nut and the antenna.
2. Open the OMEGA enclosure and insert the antenna wire
through the OMEGA antenna hole. Then rest the antenna on
the OMEGA antenna hole. The bottom of the antenna should
protrude through the antenna hole.
3. Attach the antenna wire to the SMA connector on the OMEGA
transceiver.
4. Hold the cone part of the antenna with one hand. Then use your
other hand to fasten the nut to the bottom of the antenna
protruding through the antenna hole. This will secure the
antenna to the OMEGA enclosure.
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IMPORTANT: Be sure the nut is aligned with the top of the
OMEGA enclosure. If the nut is not parallel to
the top of the enclosure, the OMEGA top cover
will not close completely.
Connecting the Input Voltage Source
The following procedure describes how to connect OMEGA to an
input voltage source of 90 - 277 VAC. When making this
connection, use a UL-listed and approved power cord with a rating
of 10 amps or above.
The OMEGA enclosure is pre-drilled with a hole that is .875
inches in diameter. This hole is used to accommodate a standard
AC power cord and the conduit for the power cable running
between the power source and the OMEGA unit.
1. Lift the AC fuse connector to turn off AC power to OMEGA
(see Figure 1-1 on page 13). Do not close this AC fuse
connector when connecting the input voltage source.
2. Insert the power cord through the conduit hole at the bottom of
the compartment (see Figure 1-3).
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Figure 1-3. Connecting an Input Voltage Source
3. Strip the wires that will be making contact with OMEGA from
.25 to .40 inches. Then connect the power supply source to the
3-position terminal block on OMEGA by connecting the hot,
neutral, and ground wires as follows:
-
-
The hot and neutral wires should be on the fused right side.
The ground wire should be on the left (green/yellow) side.
OMEGA has two 2A slo-blo fuses. To accesses the fuses, lift the
power connector handles as shown in Figure 1-3.
NOTE:
The ground wire between OMEGA and earth ground must be
as short as possible. Ensure that the ground wire makes
contact with earth ground.
1
WARNING!
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R
E
S
U
W
O
T
P
A
T
S
Figure 1-4. Connecting an Input Voltage Source
4. Secure the ground wires by tightening the screws located in the
small holes of the AC fuse connectors, as shown above.
Connecting the Endpoint Device
To connect an endpoint device to OMEGA:
1. Insert the modem cable from the endpoint device through the
conduit hole at the bottom of the compartment.
2. If the OMEGA 8-Port Line-Sharing Module is not installed,
connect the cable to the single RJ-11 jack located near the
conduit hole (see Figure 1-1 on page 13). Otherwise, refer to
the OMEGA 8-Port Line-Sharing Module Quick Start Guide
(Telenetics part number 0049-0706-001).
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Section 1 Contents
Powering Up OMEGA
After making the connections described in the previous sections,
use the following procedure to power up OMEGA.
Do not remove the antenna from OMEGA and never apply
power to the cellular unit without the antenna attached. The
cellular transceiver may be permanently damaged by an
unloaded transmitter.
1
WARNING!
1. Before applying power to OMEGA set the Power Battery
switch to the OFF position and lift the AC fuse connector (see
Figure 1-1 on page 13).
2. Connect the red lead to the + battery terminal and the black
lead to the − battery terminal.
3. Apply the 90-277 VAC power source to OMEGA.
4. Close the AC fuse connector and move the Battery Power
switch to the ON position (see Figure 1-1 on page 13).
5. Verify that the LEDs react as shown below.
LED
Status and Description
Steady green = normal operation. If this LED indicates a
different status, refer to the troubleshooting procedures on
page 27.
Power
Fast green blinking = strong cellular signal (-90 dB or better).
Slow green blinking = adequate cellular signal.
Fast red blinking = poor cellular signal.*
Status
Slow red blinking = inadequate cellular signal.*
If the Status LED blinks red fast or slowly, it indicates a poor or unusable
cellular signal. In these cases, we recommend that you use an external high-
gain antenna, such as those available from Telenetics, to improve cellular
performance.
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Verifying the Cellular Transceiver Unit
To verify that the cellular transceiver unit is working and
communicating with the cellular service tower, confirm that the
Status LED is blinking rapidly (twice a second or faster). This
indicates that the cellular unit is receiving a strong signal.
If the Status LED is OFF or blinking slowly (once a second or
slower), the cellular unit is receiving a weak signal. OMEGA
might not transmit and receive data reliably if the cellular signal is
weak. In this case, relocate OMEGA to a different location to
improve cellular performance. You can also replace the OMEGA
antenna with an external high-gain antenna that complies with the
OMEGA specifications to improve reception, without jeopardizing
the OMEGA warranty. Contact Telenetics for more information.
Operating OMEGA
After you set up OMEGA, use the procedures in this section to test
OMEGA’s originate and answer capabilities.
Before you perform the following call-origination and call-
answering procedures, replace and hand-tighten the
OMEGA cover. Otherwise, the antenna can interfere with
OMEGA’s performance.
1
WARNING!
Activating Your Cellular Transceiver
To operate OMEGA the cellular transceiver must be activated for
service. To activate the cellular transceiver, contact your cellular
service and provide them with the OMEGA electronic serial
number (ESN). The ESN is located on the bar code on the
OMEGA cellular transceiver. The ESN is an 11-digit number that
starts with 236 (i.e., 236-xxxxxxxx).
IMPORTANT: The cellular phone number must be available to complete the
following procedures.
Call Origination Testing
If the OMEGA 8-Port Line-Sharing Module is installed, use the
call-testing procedures in the OMEGA 8-Port Line-Sharing
Module Quick Start Guide. Otherwise, use the following procedure
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and the one after it to test OMEGA’s ability to originate and
answer calls.
IMPORTANT: If reception is poor, place the cover on
OMEGA to shield the transmission from
radiating energy to the transceiver.
To test OMEGA’s ability to originate a call:
1. Disconnect the external modem from the OMEGA RJ-11
modem jack.
2. Connect a standard telephone to the OMEGA RJ-11 modem
jack. This jack is located on the side opposite the cellular
transceiver connector (see Figure 1-1 on page 13).
3. Use the telephone to dial a call. If you make a connection, it
indicates that the OMEGA cellular transceiver can originate
calls.
The modem that came with the endpoint device may provide
additional ways to test the modem’s dial-out capabilities. Refer to
the manual that came with the modem for more information.
NOTE:
Call Answer Testing
To test OMEGA’s ability to answer a call:
1. With the telephone connected to the OMEGA modem RJ-11
jack, use another telephone to call OMEGA. The telephone
attached to OMEGA should ring.
2. Remove the telephone and reconnect the endpoint device to the
modem jack connection on OMEGA. Have a remote modem
call OMEGA. The modem connected to OMEGA should
answer the call automatically.
If the modem fails to automatically answer the calls, make sure the
modem used with the endpoint device is configured for auto-
answer (refer to the manual that came with the modem for more
information).
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Section 1 Contents
Notes
24
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Section 2
Troubleshooting
Section 2 Contents
Checking the Main Power Supply.......27
Checking the Antenna .........................28
Checking the Battery Voltage .............28
Reinitializing the OMEGA..................28
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Section 2 Contents
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Section 2 Contents
Troubleshooting
This section describes troubleshooting procedures to follow in the
unlikely event you encounter a problem with OMEGA. The
following procedure summarizes the steps to follow to
troubleshoot OMEGA.
1.
Check the main power supply (see “Checking the Main Power
Supply,” below).
2
2.
Verify that the cellular transceiver is operating properly (see
“Call Origination Testing” on page 22 and “Call Answer
Testing” on page 23).
3.
4.
Verify that the antenna is operating (see “Checking the
Antenna” on page 28).
For OMEGA units equipped with the Battery option, verify
that the battery voltage is working properly (see “Checking
the Battery Voltage” on page 28).
5.
6.
Verify that OMEGA can originate calls (see “Call Origination
Testing” on page 22).
Verify that OMEGA can answer calls (see “Call Answer
Testing” on page 23).
Checking the Main Power Supply
To check the main power supply:
1.
Unplug the main power at the source. Then check the two fuses
under the safety cover (see Figure 1-1 on page 13). If you need
to replace them, use the identical type of fuse (2 Amp SLO-
BLO).
2.
Check that the wires are securely connected to the terminal
block.
3.
4.
Set OMEGA’s AC power to ON (see Figure 1-1 on page 13).
With AC power applied to OMEGA verify that the green
Power LED is ON. Use a Voltmeter to check the DC voltage.
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Section 2 Contents
The voltage between the red and black terminals of the battery
should be between +12.5 and +14.0 Volts.
Checking the Antenna
Make sure the antenna is securely fastened to the OMEGA cellular
transceiver. Hand-tighten the antenna to ensure that it is securely
connected to the transceiver. If it is, use the procedures under “Call
Origination Testing” on page 22 and “Call Answer Testing” on
page 23 to verify antenna operation.
Checking the Battery Voltage
If your OMEGA contains the Battery option, use the following
procedure to check the battery operation:
1. Move the Battery Power switch to the OFF position (see Figure
1-1 on page 13).
2. Lift the AC fuse connector to remove AC power from
OMEGA.
3. Check the voltage between the red and black terminals at the
battery (see Figure 1-1 on page 13). The voltage should be
approximately +12.5 to 13.0 Volts. This is the Voltage output
of the battery without the load.
4. Move the Battery Power switch to ON and check the voltage
again. The voltage should be between +12.0 and 12.5 Volts
with the load. If the voltage for the battery terminal is below
11.5 Volts, the battery will need to be recharged or replaced.
Reinitializing OMEGA
There may be times when you need to initialize OMEGA. For
example, you may want to reinitialize OMEGA in hopes of
obtaining better cellular reception.
To initialize OMEGA, press the Test button. This resets OMEGA
and checks OMEGA’s receive cellular signal strength for
approximately one minute. During this time, OMEGA is
inoperable and cannot originate or answer calls.
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Section 3
Specifications
Section 3 Contents
Operation.............................................31
Modem Interface .................................31
Cellular Transceiver Interface.............32
Battery Operation................................32
Switches and LED Indicators..............33
Power Supply ......................................33
Mechanical Specifications...................34
Connectors...........................................34
Environmental Specifications .............34
Agency Compliance ............................35
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Section 3
Specifications
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Section 3
Specifications
Specifications
This section describes the OMEGA specifications.
Operation
OMEGA is designed to connect a remote end point device
equipped with an internal modem to a head end computer when a
conventional land line is not available. The interface of the
modem within the endpoint device must meet PSTN and FCC-68
requirements and be compatible with all standard TELCO
handshake signaling.
3
Modem Interface
A standard RJ-11 modular jack connector provides the OMEGA’s
modem interface. The connection is a standard 2-wire dial line
interface that has the following specifications:
Output ring frequency:
Ring voltage:
18 ± 2 Hz
70 volts peak to peak
2.0 B
Maximum ringer’s equivalent:
Dial tone frequency:
Dial tone level:
450 Hz +/- 50 Hz
1.0 Volts +/- 20%
>4 ma
ON/Off-hook current detection:
DTMF detection:
Yes
Pulse dialing support:
Not supported
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Section 3
Specifications
Cellular Transceiver Interface
The cellular transceiver meets the AMPS standard and conforms
to the specifications below:
Model number:
Wireless Link CVDM-3
with data and voice
interface module
Operating Frequency:
Number of Channels:
Operating voltage:
824 to 893.9 MHz
832
10.9 to 14.5 volts
1.5 amp @ max. transmit
DC current requirements:
power, 100 ma @ stand-by
RF output power:
Antenna impedance:
Antenna type:
3.0 Watts maximum
50 ohms
50 ohm, Omni-directional
VSWR is 1:2.0 or better
over operating frequency
Battery Operation
OMEGA is equipped with a maintenance-free rechargeable
battery for continuous operation without interruption in the event
that power to OMEGA is disabled.
Battery type:
Rechargeable, Lead-Acid,
maintenance free
Nominal output voltage:
Charge voltage:
12.0 to 12.8 Volts
13.2 to 13.8 Volts
Current capacity:
1.2 amp-hours minimum at
25° C
Expected operation life:
Operating temperature:
5 years
-40 to +70° C
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Section 3
Specifications
Switches and LED Indicators
Toggle switches and LED indicators are provided for installation,
configuration, and troubleshooting.
Switch controls: AC power ON-OFF
Battery ON-OFF
LED Indications: LED 1: AC Power/Battery Condition
LED 2: Cellular Connection Status
Power Supply
The switching power supply is designed to operate from a wide
range of AC input voltages and is isolated against voltage
transients.
AC power input:
90 to 277 VAC,
50 to 60 Hz
DC power input:
100 to 150 VDC
Output DC voltage:
13.2 volt DC +/- 5%, full
load
Maximum output current:
Power consumption:
2.0 amperes
Idle: 1.3 Watts
Transmit @ 3 Watts: 16.5
Watts
Primary to secondary insulation:
Battery charge voltage:
8,000 volts peak at 60 Hz
13.8 Volts
Input AC fuse rating:
2 amps Slow Blow, 250V
1500 Watt-seconds
20 KvA
Primary surge protection:
Secondary surge protection:
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Section 3
Specifications
Mechanical Specifications
OMEGA is designed for indoor and outdoor installation. The
enclosure is made of impact-resistant polycarbonate and provides
NEMA 4X watertight protection. Mounting feet are provided for
surface mounting.
Dimensions:
7.75” high (over antenna)
x 7.0” wide x 4.75” deep
Mounting Centers:
7.50” x 7.50” (adjustable,
horizontal or vertical)
Weight:
4.0 lbs.
Protection:
NEMA 4X, watertight,
dust-tight
Flammability Rating:
Color:
UL94-5V
Light gray
Connectors
AC Power Connector:
Fuse holder screw
terminal block 22 – 10
AWG
Device Connector:
RJ-11 modular jack,
2-Wire Tip/Ring
Battery Terminal:
Antenna:
.187-inch, pushon
SMA connector
(factory connected)
Environmental Specifications
Operating Temperature:
-30 to + 70o C
Storage Temperature:
Operating Humidity:
-40 to +85o C
5 to 90 % non-condensing
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Section 3
Specifications
Agency Compliance
EMI/RFI:
UL:
FCC-15 Class A computing devices
UL 1950
Surge Protection: IEC 801-4
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Section 3
Specifications
Notes
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Section 4
Using the
Configuration
Program
Section 4 Contents
Prerequisites ...................................................39
Getting Started................................................40
Reading the Cellular Telephone Signal..........41
Programming a Telephone Number ...............42
Changing the Cellular Telephone’s SID ........43
Changing the Login Password........................43
Exiting the Configuration Program................44
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Section 4
Using the Configuration Program
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Section 4
Using the Configuration Program
Introduction
OMEGA comes with a configuration software program that lets
you:
™ Check the OMEGA’s cellular telephone receive signal
strength.
™ Program a telephone number into OMEGA.
™ Change the System ID (SID) for the OMEGA’s cellular
4
telephone.
™ Set or change the login password.
This chapter describes how to use the configuration software
program to perform these tasks.
Prerequisites
Before you use the OMEGA configuration software program, you
must:
™ Have a PC equipped with a Microsoft Windows operating
system or MS-DOS.
™ Have a cable with a male DB9 connector on one end for
attaching to the OMEGA serial port; the connector on the other
end attaches to a serial port on your computer.
™ Know the communications (COM) port used by your
computer’s serial port.
™ Contact your local cellular service provider for OMEGA’s
cellular telephone phone number and SID number.
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Section 4
Using the Configuration Program
Getting Started
To begin the OMEGA configuration process:
1. In your computer’s floppy drive, insert the floppy diskette
containing the OMEGA configuration program. Then create a
new folder on your computer’s hard drive and copy all of the
files from the OMEGA configuration diskette to that folder.
Remember the name of the folder that contains the OMEGA
configuration program. You will need to access this folder later in
this procedure.
NOTE:
2. Connect a data cable with a male DB9 connector to OMEGA’s
serial port (see Figure 1-1 on page 13).
3. Connect the other end of the cable to your notebook
computer’s serial port.
4. Apply 115 VAC power to OMEGA (see “Powering-up
OMEGA” on page 21). The green Power LED goes ON.
5. Exit to an MS-DOS window:
™ If your computer is running Windows 95 or 98, click the
Start button on the taskbar and click Programs and MS-
DOS prompt.
™ If your computer is running a different operating system,
refer to the manual that came with the computer for
instructions on getting to a DOS prompt.
6. Change to the directory (folder) where you copied the
OMEGA configuration program file. For example, if you
copied the files to a directory called OMEGA type the bold
command in the following line at the MS-DOS prompt and
press the Enter key:
C:\WINDOWS>CD\OMEGA
7. Type cvdm and press Enter. The OMEGA configuration
program prompts you for a COM port (see Figure 4-1).
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Using the Configuration Program
Figure 4-1. COM Port Prompt
8. Type the COM port number assigned to your computer’s serial
port (for example, 1) and press Enter. The following menu
appears.
Figure 4-2. Main Menu
From this menu, you can:
™ Read the cellular telephone’s receive signal see “Reading
the Cellular Telephone Signal,” below.
™ Program a telephone number into the OMEGA cellular
telephone see “Programming a Telephone Number” on page
42.
™ Quit the program see “Exiting the Configuration Program”
on page 44.
Reading the Cellular Telephone Signal
The OMEGA configuration program uses a bar graph as a visual
indication of the cellular telephone’s receive signal strength. Using
this feature, you can see whether the OMEGA’s cellular telephone
is in an area where cellular reception is strong or weak.
1. With the Main Menu in Figure 4-2 displayed, press 1 at the ?
prompt. A bar graph similar to the one in Figure 4-3 appears,
showing the receive signal strength of the OMEGA’s cellular
telephone. The value shown to the left of the signal bar shows
the receive signal level. A value of –80 or above indicate a
strong signal. A value of –90 is normal. Values lower than -90
(such as –100 or –110) indicate a weak signal.
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Section 4
Using the Configuration Program
Figure 4-3. Example of Signal Bar
2. To exit this mode and return to the Main Menu, press the Esc
key.
Programming a Telephone Number
Use the following procedure to program a telephone number into
the OMEGA’s cellular telephone.
1. From the Main Menu in Figure 4-2, press 2. The message
Waiting for response… appears, then the configuration
program prompts you for a password (see Figure 4-4).
Figure 4-4. Password Prompt
2. Type the password and press Enter. Initially, there is no
password, so press Enter without typing any characters. The
message Checking password… appears followed by the
secondary menu (see Figure 4-5).
Figure 4-5. Secondary Menu
3. At the ? prompt, press 2. The configuration program prompts
you for a new telephone number.
4. Type the 10-digit telephone number (area code and telephone
number). You do not have to press Enter after typing. The
message Updating phone number… appears followed by
Phone number updated! Then the secondary menu reappears
with the new telephone number displayed.
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Section 4
Using the Configuration Program
5. Verify that the telephone number displayed above the
secondary menu is the one you entered.
Entering the Cellular Telephone’s SID
To enter the System ID number for your local cellular service
provider, use the following procedure.
1. If the secondary menu in Figure 4-4 is not displayed, perform
steps 1 and 2 under “Programming a Telephone Number” on
page 42.
2. At the ? prompt, press 3. The configuration program prompts
you for a new SID (see Figure 4-6).
Figure 4-6. New SID Prompt
3. Type the 5-digit SID. You do not have to press Enter after
typing. The message Updating SID appears, followed by SID
updated! Then the secondary menu reappears with the new
SID displayed.
4. Verify that the SID displayed above the secondary menu is the
one you entered.
Changing the Login Password
By default, the OMEGA configuration program does not require
you to type a password when you log in. If you desire, you can use
the following procedure to password-protect the configuration.
1. If the secondary menu in Figure 4-4 is not displayed, perform
steps 1 and 2 under “Programming a Telephone Number” on
page 42.
2. At the ? prompt, press 1. The configuration program prompts
you for a new password (see Figure 4-7).
Figure 4-7. New Password Prompt
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Section 4
Using the Configuration Program
3. Type the new password. The password can contain up to eight
alpha and/or numeric characters. If you type fewer than eight
characters, press Enter. The configuration program prompts
you to re-enter the new password you typed.
For security purposes, each password character you type appears as
an asterisk (*).
NOTE:
4. Re-enter the same password you typed in the previous step and
press Enter. The message Updating password… appears
followed by Password updated.
After you change the password, you will need to specify it before
you can log in to the OMEGA configuration program. To return to
the default setting of no password, repeat this procedure but press
the Enter key in steps 3 and 4 without typing any characters.
If the password you type in step 4 is different than the one you
typed in step 4, the message Password mismatch appears and the
new password does not take effect. If this happens, repeat this
procedure, making sure to type the same characters in steps 3 and 4.
NOTE:
Exiting the Configuration Program
To exit the OMEGA configuration program:
1. From the secondary menu, press Q at the ? prompt. The
message Please wait… appears followed by the Main Menu.
2. At the ? prompt, press Q again. You exit the OMEGA
configuration program and return to an MS-DOS prompt.
3. If your computer is running a Windows operating system, you
can close the MS-DOS window by typing exit and pressing
Enter.
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Section 5
External Antenna
Guidelines
Section 5 Contents
General Guidelines.........................................47
External Antenna Selection Criteria...............48
Types of External Antennas...........................50
Programming a Telephone Number ...............51
Contact Information .......................................51
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Section 5
External Antenna Guidelines
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Section 5
External Antenna Guidelines
Introduction
This section provides guidelines about using an external antenna
with OMEGA. If you will not be using an external antenna, you
can skip this section
General Guidelines
The following guidelines provide general topics about using an
external antenna with your OMEGA.
5
High Voltage Areas
To avoid any damage, serious injury, or possible death, never
install an antenna near high-voltage power lines. Telenetics
recommends that you provide lightning protection for all external
antennas.
RF Signal
Antennas cannot amplify an radio-frequency signal. Rather, they
are designed to concentrate the radiated signal in a specific pattern
or focus it in a particular direction. The range of an antenna can be
increased by concentrating or focussing the signal.
Gain
An antenna’s gain is one of its identifying characteristics. Terms
such as unity gain, 3dB gain, and 9dB gain are common. The
amount of gain of an antenna is based on that of a true omni-
directional antenna. This type of antenna radiates the transmitted
signal in all directions. If the radiated power were visible, it would
resemble a sphere encompassing the antenna.
An omni-directional antenna is described as having unity gain. A
3dB gain antenna has a greater range. This type of antenna is also
referred to as omni-directional because the signal is transmitted in
all directions. However, the signal is concentrated in a horizontal
plane, so instead of a spherical “image”, its radiated power image
resembles a disk. With this type of RF signal concentration, a 3-
watt 3dB gain antenna has the equivalent range of a 6-watt unity
gain antenna and is said to have 6 watts of Effective Radiated
Power (E.R.P.).
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Section 5
External Antenna Guidelines
Doubling the E.R.P. does not double the range of an antenna.
NOTE:
External Antenna Selection Criteria
The following sections identify the factors to consider when
selecting the type and location of external antenna to use with your
OMEGA unit.
Antenna Placement
The method and quality of the antenna installation impact the
clarity and reliability of cellular signal reception and transmission.
Always strive for optimal antenna placement.
Distance from the Antenna to the Closest Cell Site
Find out the locations of all nearby cell sites. This information will
help you position the antenna for maximum performance. Contact
the local cellular carrier to obtain this information.
Degrees of Down-tilt on the Cell Site Antenna Array
Contact the local cellular carrier to find out this figure. The greater
the down-tilt, the closer your antenna should be to the cell site or
the higher gain antenna you need.
Obstacles between the Antenna and Cell Site
Natural obstacles such as mountains, hills, and trees between the
antenna and cell site can cause signal deterioration. In some
instances, the signal can be blocked completely. To compensate for
natural obstacles, move the antenna location, raise the antenna
height, or use a higher gain antenna.
Man-made obstacles can also affect cellular performance. Check
the path between the antenna and the cell site for tall buildings,
water towers, and other construction. To compensate for man-
made obstacles, move the antenna location, raise the antenna
height, or use a higher gain antenna are ways.
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Section 5
External Antenna Guidelines
Electrical Interference
Never locate an antenna near high voltage power lines. In addition,
take into account any other sources of possible electrical
interference such as AC power lines, radio-frequency generators,
and other antennas.
Distance from the Antenna to OMEGA
Determine this distance by checking the signal strength. Start your
check with the antenna located as close to the OMEGA unit as
possible, using the shortest possible cable length. If you do not get
a high-quality connection, try other locations. For example, you
might get best results by attaching the antenna to the outside of a
building, farther from the OMEGA unit, but with less obstructions
between it and the cell site.
Height Above Ground Level of the Antenna
Always elevate the antenna as high as possible, so it has the
clearest possible path to the cell site.
Cable for Connecting the Antenna to OMEGA
Lay the connecting cable as straight as possible without kinks,
bends, or twists. If you need to keep the cable coiled, use as large a
radius for the coil as possible.
Keep in mind that although the maximum distance between the
OMEGA unit and the external antenna is 50 feet, the distance
between the OMEGA unit and the meter/telephone equipment it
serves can be over 1,000 feet. The OMEGA unit does not have to
be near the meter/telephone equipment to work. This factor gives
you more flexibility in selecting the best antenna location.
When the installation location is within the range of the cell site, a
unity gain or 3dB gain antenna is usually sufficient to produce a
good quality cellular connection. If the antenna installation is on
the fringe of the cell site’s range or outside that range, consider
using a high gain directional antenna to achieve an acceptable
connection.
If you cannot find an antenna location that results in a good quality
connection, you might have to relocate the entire installation.
Before doing so, however, try to access a different cell site through
the use of a high-gain directional antenna. Even though the new
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Section 5
External Antenna Guidelines
cell site might be farther away, the fact that the signal is coming
from a different direction might avoid natural or man-made
obstacles that blocked the signal from reaching the previous
antenna location.
Types of External Antennas
The following sections describe the various external antennas that
can be used with OMEGA.
Directional Antenna
A directional antenna is usually best for a fixed installation. The
signal from this type of antenna is focussed in one direction.
Directional antennas can be designed to have different beam
widths –– wide, medium, or narrow. The narrower the beam width,
the higher the antenna’s gain.
Directional antennas must be pointed directly at the cell site. We
recommend you use directional antennas designed to provide the
maximum E.R.P. allowed by FCC regulations and EIA standards.
Contact the cellular carrier in your area to determine the exact
location of the nearest cell site.
To install a directional antenna:
™ Find the location of the nearest cell site that services your area.
™ Attach the antenna to the appropriate connector on the
OMEGA unit, making sure the connection is secure.
™ Point the antenna toward the cell site.
™ Make sure the bars on the antenna are positioned vertically.
™ Make sure that the antenna perimeter is clear of objects,
especially metal ones, that might interfere with the signal
transmission and reception.
Elevated Feed 3dB Gain Antenna
Elevated feed antennas are designed to handle most cellular
installations. There are a number of different ways to mount the
antenna that will result in adequate signal strength for data
applications in most area. Note that this type of antenna does not
require a ground plane.
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Section 5
External Antenna Guidelines
Follow these guidelines when you install the antenna:
™ Mount the antenna as high as possible.
™ Try to mount the antenna with a direct line of “vision” to the
nearest cellular site.
™ Place the antenna vertically on a solid surface.
™ Be sure that the antenna perimeter is clear of objects, especially
metal ones, that might interfere with the signal transmission
and reception.
Determining the Best External Antenna Location
Regardless of which type of external antenna you use, reception
and propagation patterns vary with the location. To achieve the
best results, try different locations. Even if a location appears
adequate, you should try other locations in case you find a better
one. Once you find the best location, permanently mount the
antenna there.
Use the OMEGA configuration application to evaluate the cellular
telephone’s receive line signal strength and ascertain the best
external antenna location. When the signal strength is –90 or
higher, you have achieved a minimum acceptable cellular signal.
Contact Information
If you need technical assistance or information about various
antenna products, contact Telenetics at the following number:
(949) 455-4000.
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Section 5
External Antenna Guidelines
Notes
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Appendix A
8-Port Expansion
Module Option
Appendix A Contents
Package Contents ...................................55
Field Installation......................................55
Testing the Module Ports ........................58
Connecting Endpoint Devices.................58
Specifying a Default Port........................60
Anti-streaming.........................................61
Command Summary................................62
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Appendix A
8-Port Expansion Module Option
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Appendix A
8-Port Expansion Module Option
Introduction
An optional eight-port expansion module, Model OM-MP8-100,
is available for OMEGA. This expansion module allow up to
eight endpoint devices (such as meters, relays, and controllers)
with internal modems to connect to a single OMEGA Model
OM-AMPS-100 Cellular Interface Cabinet.
This appendix describes how to install the expansion module. For
more information about the expansion module, please contact
Telenetics.
A
Package Contents
The 8-Port Expansion Module package contains the following
items:
™ One OMEGA 8-Port Expansion Module
(Model Number. OM-MP8-100)
™ Two plastic card guides
™ One short RJ-11 to RJ-11 cable
™ A diskette containing configuration software
™ A Quick Start Guide
If any of these items are missing or damaged, please contact
Telenetics immediately.
Field Installation
The eight-port expansion module is designed for simple
installation in the field. Use the following procedure to install the
module.
1.
Set the Power Battery switch to the OFF position and lift the
AC fuse connector (see Figure 1-1 on page 13).
2.
Orient the two plastic card guides so their slots face inward
toward each other. Snap the guides into place in the holes in
the OMEGA baseboard.
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Appendix A
8-Port Expansion Module Option
3. Insert the cable clip into the round hole next to the relays
labeled K2 and K3 on the component side of the Module. Use
this cable clip to route and arrange cables within the OMEGA
unit.
4. Hold the Module vertically above the card guides, so its 8 RJ-
11 jacks are at the top and facing toward the inside of
OMEGA.
5. Insert the Module into the card guide slots and slide it down
until the male connector engages fully into the female
connector on the OMEGA baseboard (see Figure A-1). This
installation can only be made one way. If you are not
successful with your first try, turn around the Module and try
again.
Firgure A-1. Sliding the Module into the Card Guides
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8-Port Expansion Module Option
6. Press down the Module gently until it snaps securely into the
card guide connectors (one on each card guide).
7. Insert one end of the supplied short cable into the RJ-11 jack
on the lower-left side of the Module. Insert the other end into
the OMEGA unit’s RJ-11 jack on the unit’s baseboard (see
Figure A-2).
Figure A-2. Connecting the RJ-11 Jacks
8. Plug in all the RJ-11 cables from the external devices (see 5,
“Connecting Endpoint Devices” on page 58).
9. Set the OMEGA Power Battery switch to the ON position and
close the AC fuse connector. Verify that each LED above the
8 RJ-11 jacks on the Module turns green. This color indicates
that the meter ports are onhook and ready for operation.
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Appendix A
8-Port Expansion Module Option
Testing the Module Ports
After you install the Module, test each port on the Module:
1. Connect a handset to one of the RJ-11 jacks on the
Module.
2. Lift the handset and listen for a dial tone.
3. Verify that the LED above the jack remains green, while
the LEDs for the other 7 ports turn red.
4. Repeat this procedure for the remaining Module ports.
Connecting Endpoint Devices
Connect an endpoint device to the Module’s RJ-11 jack labeled J1
(which corresponds to port 1). Connect the remaining endpoint
devices to any of the other RJ-11 jacks. A remote host can
communicate with one endpoint device at a time using either of the
following methods.
In both cases, the connection is maintained until the host or meter
ends it. When a host connects to an endpoint device, the LED
above the port being called remains green. The LEDs for all other
ports turn red to show that they are “locked out” until the host goes
on-hook. You can also connect a phone to the OMEGA’s RJ-11
jack to originate and receive calls as you would normally.
The host can communicate with an endpoint device in two ways:
using the Time Delay method or the Second Dial Tone method.
Time Delay Method (Automatic Connection)
With this method, the host computer calls OMEGA and waits for a
connection. When connected, the host sends a DTMF digit that
corresponds to a number from 1 to 8 on a touch-tone telephone or
via a modem. This number corresponds to the port with which the
host wants to communicate. For example, sending the DTMF digit
4 corresponds to port 4.
When OMEGA is configured for the time delay method, the host
issues the following dial string:
ATDT<phone number>,,,<port number> <Enter>
In this string:
™ <phone number>is the OMEGA phone number (and area
code, if required).
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8-Port Expansion Module Option
™ Each comma represents a 2-second pause.
™ <port number>is the port number with which the host
wants to communicate.
™ <Enter>is the pressing of the Enter key on your computer.
Example: ATDT 19495552468,,,4 <Enter>
In this example, OMEGA dials 1 949 555-2468, waits 6
seconds to allow a connection, and connects the line to port
4.
Second Dial Tone Method (Manual Connection)
With this method, the host computer calls OMEGA and waits for a
“second” dial tone from OMEGA. The second dial tone signals the
host to enter the DTMF tone that corresponds to an OMEGA port.
To enable this method, connect a laptop computer to OMEGA’s
DB-9 connector, start a terminal-emulation program such as
HyperTerminal, set up the program to use the parameters on page
62, and send the following command from the program:
\PR=1 <Enter>.
When OMEGA is configured for the second dial tone method, the
host issues the following dial string:
ATDT<phone number>W,,<port number> <Enter>
In this string:
• <phone number>is the OMEGA phone number (and area
code, if required).
• Windicates that the host is to wait for the second dial tone.
•
Each comma represents a 2-second pause.
• <port number>is the port number with which the host
wants to communicate.
• <Enter>is the pressing of the Enter key on your computer.
Example: ATDT 19495552468W,,6 <Enter>
To switch from the second dial tone method to the time delay
method, use a laptop computer connected to OMEGA’s DB-9
connector to send the following command from a terminal-
emulation program: \PR=0 <Enter>
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Appendix A
8-Port Expansion Module Option
Specifying a Default Port
There may be times when you want to specify a default OMEGA
port. Specifying a default port enables the host to automatically
contact the same OMEGA port with each call. This feature is
convenient, for example, if you want to connect to a telephone set
at the OMEGA site.
To enable a default port, connect a laptop computer to OMEGA’s
DB-9 connector, start a terminal-emulation program such as
HyperTerminal, set up the program to use the parameters on page
62, and send the following command from the program:
\PD=<port number> <Enter>
In this command, <port number> is a port number from 1 to 8 you
want to specify as the default port.
Example: Specifying OMEGA port 4 as the default port:
\PD=4 <Enter>
When OMEGA is configured with a default port, the host can dial
OMEGA using the dial string for either the Time Delay method or
the Second Dial Tone method; however, the port number must be
omitted from the string.
Time delay example: ATDT 19495552468,,, <Enter>
Second dial tone example: ATDT19495552468W,, <Enter>
When OMEGA is configured with a default port and receives a
dial string with no port number, it waits 10 seconds and then
automatically routes the call to the default port specified by the
command: \PD=<port number> <Enter>
To disable a default port, use a laptop computer connected to
OMEGA’s DB-9 connector to send the following command from a
terminal-emulation program: \PD=0 <Enter>
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Appendix A
8-Port Expansion Module Option
Anti-streaming
OMEGA provides an anti-streaming feature that deactivates
OMEGA ports that are off-hook but have not dialed out for 12
seconds. Anti streaming deactivates the ports that are off-hook,
without affecting any of the OMEGA ports that are on-hook. This
enables the on-hook OMEGA ports to function normally. The
deactivated ports are reactivated when any of the following actions
occurs:
™ An incoming call selects that port using a DTMF tone.
™ OMEGA is powered-up locally.
™ The OMEGA Reset button is used to reset the unit.
™ OMEGA is reconfigured.
If a port stays on-hook after a bad train and remote
disconnect, the port is deactivated, which places the
OMEGA modem on-hook. After two minutes, the port is
reactivated automatically if the modem is still on-hook.
Note:
To enable anti streaming, connect a laptop computer to OMEGA’s
DB-9 connector, start a terminal-emulation program such as
HyperTerminal, set up the program to use the parameters on page
62, and send the following command from the program:
\PS=1 <Enter>
To disable anti streaming, connect a laptop computer to OMEGA’s
DB-9 connector and send the following command from a terminal-
emulation program: \PS=0 <Enter>
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Appendix A
8-Port Expansion Module Option
Command Summary
To…
Do the Following…
Prepare for terminal-emulation mode Start a terminal-emulation program such as
at a laptop computer.
HyperTerminal and specify the following
parameters:
Data rate: 9600 bps
Data bits: 8
Parity bit: None
Stop bit: 1
Specify <port number>as the
default port number.
Type \PD=<port number> and press
<Enter>
Disable default port operation.
Type \PD=0 and press <Enter>
Enable second dial tone method.
Type \PR=1 and press <Enter>
Disable second dial tone method,
returning OMEGA to the time delay
method.
Type \PR=0 and press <Enter>
Enable anti-streaming.
Disable anti-streaming.
Type \PS=1 and press <Enter>
Type \PS=0 and press <Enter>
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Appendix B
Warranty &
Compliances
Appendix B Contents
Warranty and RMA Statement................65
FCC Statement ........................................67
Comments About This Manual ...............68
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Appendix B
Warranty & Compliances
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Appendix B
Warranty & Compliances
This appendix provides warranty and RMA information, along
with FCC compliance information, and steps to follow if you
have comments about or corrections to this manual.
Warranty and RMA Statement
Subject to the conditions and procedures set forth below and for one year after the date of
shipment by Telenetics, Telenetics will repair or replace, at Telenetics' option, such Telenetics
products or parts thereof or software which, on inspection by Telenetics, are found to be covered
by the limited warranties set forth below. If you think there is a problem or defect with your
Telenetics internetworking product or software:
™
Contact Telenetics' Technical Support Department between 8:00 a.m. and 5:00 p.m., Pacific
Time at (949) 455-4000 or via fax at (949) 455-4010. The Telenetics Technical Support
Representative will discuss your problem to confirm the defect. After business hours,
please leave a voicemail. A Technical Support Representative will respond to you the
next business day.
B
™
™
If warranty or return service is needed, you will receive a Return Material Authorization
(RMA) number. At no time should Telenetics products or software be sent back without a
valid RMA number. Telenetics accepts no responsibility for unauthorized returns.
You agree to pay for shipping to Telenetics. If the product is under warranty, Telenetics will
pay for shipping the repaired or replacement products to you. All Telenetics-paid shipments
to customers will be by ground transportation. Any other freight arrangements will be at
customer expense.
™
Telenetics shall not be liable for any damage caused to the product in transit. You
acknowledge and agree that you will bear all risk of loss or damage to the product while in
transit.
Send return shipments to:
Telenetics Corporation
25111 Arctic Ocean
Lake Forest, California 92630
ATTN: RMA # ______________________
™
™
Pack products securely, to prevent damage in transit. Be sure the RMA number is clearly
visible on the outside of the return shipping carton.
Returned Telenetics products must include all other components from the original package,
including the hardware, any cables, connectors, and user manual(s) unless otherwise stipulated
by Telenetics.
™
Enclose a copy of the original purchaser’s proof of purchase, if needed to support warranty
claim. (See details in LIMITATIONS on the next page.)
After inspecting the failed unit, Telenetics will repair or replace defective parts or components.
If upon inspection by Telenetics, a unit returned under warranty is deemed to be damaged or
out of warranty for any reason, (see LIMITATIONS section on the next page), Telenetics will
contact the customer with a price for the repair or replacement unit. Upon receipt of payment
(wire transfer, certified check, credit card, etc.) for the replacement unit plus outbound
shipping fees, Telenetics will send a new refurbished unit to the customer. Customers who do
not accept the repair offer may receive their failed equipment back by prepaying the return
freight cost.
In selected circumstances, determined by Telenetics in its sole judgment, Telenetics will ship
advance replacement for defective products within two business days of the approved RMA request
provided that the product is in stock. All Telenetics-paid shipments to customers will be by
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Appendix B
Warranty & Compliances
ground transportation. Any other freight arrangements will be at customer expense. Customers who
receive this advance-replacement service shall, prior to the shipment of the advanced shipment
product,
™
Provide a credit card number or hard copy purchase order as collateral for the loaned product.
Sign an RMA agreement outlining the terms and conditions of the exchange.
™
™
Agree to return the defective product to Telenetics within five (5) business days of receipt of
the advance replacement unit.
If, upon inspection by Telenetics, a unit returned under warranty is found to be defect free,
Telenetics reserves the right to charge the customer a $500 test fee.
TELENETICS' SOLE AND EXCLUSIVE OBLIGATION, AND YOUR SOLE AND EXCLUSIVE
REMEDY, UNDER THIS LIMITED WARRANTY SHALL BE THE REPAIR OR
REPLACEMENT OF THE APPLICABLE TELENETICS PRODUCT OR SOFTWARE IN
ACCORDANCE WITH THE TERMS SET FORTH HEREIN.
LIMITATIONS
As the original purchaser, you receive these warranties from Telenetics Corporation, subject to the
terms and limitations set forth below.
Telenetics warrants that your Telenetics products will be free from defects in material and workmanship
and will perform in compliance with the operator’s guide(s) accompanying the products for a period
of one year.
Telenetics does not cover or accept liability for any injury, damage or failure caused by misuse,
misapplication, abuse, acts of nature, accidents (e.g., dropping the Telenetics products or software
diskettes), electrical mishaps, causes beyond our control, or claims by other than the original
purchaser.
Telenetics will not honor, and will consider this limited warranty voided, if, in Telenetics' reasonable
judgment, there has been any (1) tampering with the Telenetics product's external label or serial number,
(2) attempt to open the Telenetics product's case, (3) attempted or actual repair by anyone other than an
authorized Telenetics technician, or (4) installation or use with any power supply component(s) other
than the original Telenetics power supply components provided in the product package, (5) installation
or use with any cables or antenna(s) other than original Telenetics products, (6) Installation or use in
environmental conditions that are outside Telenetics’ published environmental specifications (including
but not limited to temperature range, humidity, cable lengths, proximity to other devices, etc.).
Warranty is given for twelve (12) months from the date of product shipment from Telenetics.
Telenetics will honor warranty twelve months from the original end user’s shipment date, upon
receiving proof of purchase. “Proof of purchase” is a copy of the original sales transaction, showing
complete name and address of seller, complete name and address of purchaser, date of purchase,
product model number and serial number(s).
DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY SET FORTH HEREIN, TELENETICS HEREBY EXPRESSLY
DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR USE.
WAIVER OF CONSEQUENTIAL DAMAGES
TELENETICS HEREBY DISCLAIMS ANY AND ALL SPECIAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, LOST PROFITS,
LOSS OF OR DAMAGE TO ANY OTHER COMPUTER EQUIPMENT OR RELATED DATA)
WHICH MAY RESULT FROM BREACH OF ANY WARRANTY, OR ARISING OUT OF THE
USE OR INABILITY TO USE ANY TELENETICS PRODUCT OR SOFTWARE, EVEN IF
TELENETICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
66
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Appendix B
Warranty & Compliances
FCC Statement
The following sections contain FCC compliance information about
your OMEGA unit.
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class A Digital Device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against interference if installed and operated properly in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy. If not properly installed and used in
accordance with the instructions in this manual, harmful interference can be caused to radio
communications. Operation of this equipment in a residential area is likely to cause interference in
which case the user will be required to correct the interference at their expense.
FCC Part 15 Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
™ Reorient or relocate the receiving antenna.
™ Increase the separation between the equipment and the receiver.
™ Connect the equipment to an outlet on a circuit other than the one to which the
receiver is connected.
™ Consult the dealer or an experienced radio/TV technician for help.
If none of these actions resolves the problem, consult your distributor or an experienced
radio/television technician for additional suggestions.
Additionally, Section 15.838, paragraph d), of the FCC Rules and Regulations states:
“Where special accessories, such as shielded cables, are required in order to meet FCC
regulations, shielded cables must be used with this equipment. Operation with non-
approved equipment or unshielded cables is likely to result in interference to radio and
TV reception. The user is cautioned that changes and modifications to this equipment
without the approval of the manufacturer could void the user’s authority to operate this
equipment.
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Appendix B
Warranty & Compliances
Comments About This Manual
Telenetics invites all customers to communicate with us about any
question or comment related to this manual. Just fax, phone, or
mail any question or comment to us. Your suggestions help us
improve the products we deliver.
Telenetics Corporation.
25111 Arctic Ocean
Lake Forest, California 92630
Tel: (949) 455-4000
Fax: (949) 455-4010
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INDEX
Exiting the configuration program, 44
External antenna
A
best location, 51
directional, 50
elevated feed, 50
general guidelines, 47
selection criteria, 48
types, 50
Activating cellular transceiver, 22
Agency compliance, 35
Anti-streaming, 61
Avoiding hazards, 15
B
F
Battery operation, 32
Best external antenna location, 51
FCC
Interference Statement, 67
Part 15 Statement, 67
Finding a suitable location, 14
C
Call answer testing, 23
Cellular telephone SID
changing, 43
cellular telephone signal, 41
Cellular transceiver
activating, 22
Cellular transceiver interface, 32
Cellular transceiver unit, 22
Changing
H
Hardware features, 13
I
Input voltage source, 18
Installation
cellular telephone SID, 43
login password, 43
eight-port expansion module, 55
OMEGA, 15
Checking
Interfaces
antenna, 28
battery voltage, 28
cellular transceiver, 32
modem, 31
main power supply, 27
Comments about manual, 68
Compliance, 35
L
Connecting endpoint devices, 58
Connecting the input voltage source, 18
Connectors, 34
LED indicators, 33
Locating an external antenna, 51
Login password
changing, 43
D
M
Default port, specifying, 60
Directional external antennas, 50
Drilling conduit holes, 16
Manual comments, 68
Mechanical specifications, 34
Modem interface, 31
Mounting, 16
Drilling mounting holes, 16
E
O
Eight-port expansion module
field installation, 55
OMEGA
operation, 58
avoiding hazards, 15
call answer testing, 23
drilling conduit holes, 16
drilling mounting holes, 16
overview, 55
Elevated feed external antennas, 50
Environmental specifications, 34
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INDEX
finding a suitable location, 14
SID
hardware features, 13
input voltage source connection, 18
installation, 15
mounting instructions, 16
operation, 22
changing, 43
Signal for cellular telephone, 41
Specifications, 31, 39, 47, 62
agency compliance, 35
battery operation, 32
cellular transceiver interface, 32
connectors, 34
power-up, 21
specifications, 62
OMEGA configuration program
changing the cellular telephone SID, 43
changing the login password, 43
exiting, 44
environmental, 34
LED indicators, 33
mechanical, 34
modem interface, 31
operation, 31
getting started, 40
prerequisites, 39
power supply, 33
programming a telephone number, 42
reading the cellular telephone signal, 41
Operation, 22, 31
switches, 33
Specifying a default port, 60
Switches, 33
P
T
Password
changing, 43
Power supply, 33
Power-up, 21
Prerequisites for OMEGA configuration program, 39
Programming a telephone number, 42
Telephone number
programming, 42
Time delay method, 58
Troubleshooting, 27
antenna, 28
battery voltage, 28
main power supply, 27
R
V
Reading the cellular telephone signal, 41
RMA, 65
Verifying the cellular transceiver unit, 22
S
W
Second dial tone method, 59
Warranty, 65
Selecting an external antenna, 48
70
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