TROY Group Network Card PocketBasic User Manual

PocketBasic  
Print Server  
Installation and User’s Guide  
Part Number 40182-120  
Revision A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
User’s Guide  
TABLE OF CONTENTS  
Introduction............................................................................................. 1  
Package Contents.................................................................................... 1  
Installation Requirements ....................................................................... 2  
Hardware Setup....................................................................................... 3  
Verifying Successful Installation............................................................ 3  
Verifying the Connection to the Printer.................................................. 4  
LED Indicators................................................................................. 5  
Management Methods............................................................................. 6  
ExtendView Utility .......................................................................... 6  
Web Browser Interface .................................................................... 6  
HP Web JetAdmin Utility................................................................ 6  
Configuration Console..................................................................... 7  
Microsoft Windows Network Configuration .......................................... 8  
Macintosh Network Configuration ....................................................... 10  
AppleTalk Configuration (OS 8.x and 9.x).................................... 10  
AppleTalk Configuration (OS 10.x) .............................................. 11  
TCP/IP Configuration (OS 10.x) ................................................... 11  
Troubleshooting.................................................................................... 12  
Printing Problems........................................................................... 12  
Intermittent Problems..................................................................... 14  
TCP/IP Troubleshooting ................................................................ 15  
AppleTalk Troubleshooting ........................................................... 16  
Windows Troubleshooting............................................................. 16  
Loading New Firmware (Using the TCP/IP Update Utility) ............................... 17  
Obtaining Technical Assistance............................................................ 21  
Worldwide Web Support ............................................................... 21  
Technical Support .......................................................................... 21  
Returning Products................................................................................ 22  
Contacts................................................................................................. 23  
Technical Support .......................................................................... 23  
Safety and Regulatory Notices.............................................................. 24  
Declaration of Conformity (FCC)......................................................... 26  
Declaration of Conformity (CE) ........................................................... 27  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
User’s Guide  
TROY Installation Instructions  
(For use with TROY PocketBasic Print Servers)  
Introduction  
The TROY PocketBasic is a compact print server that plugs directly into  
the parallel port of your printer. This print server supports and  
automatically senses both 100baseTX Fast Ethernet and 10baseT  
Ethernet network connections. The simple installation and setup can be  
performed by the least-experienced users, while providing networking  
professionals with advanced features for easy configuration. TROY is  
confident that you will enjoy the features of the PocketBasic print server.  
Refer to the Hardware Installation Guide provided in the product  
package for hardware setup information. For more information on this  
product or for downloading firmware upgrades, visit the TROY web site  
Package Contents  
TROY PocketBasic print server  
Power Supply Adapter  
Hardware Installation Guide  
User’s Guide (this document)  
TROY PocketBasic Installation CD  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
1
User’s Guide  
Installation Requirements  
A printer or plotter that uses a Centronics 36-pin female parallel  
port connector used to receive print data  
A PC using the Windows Operating System with a CD-ROM drive  
An Internet connection through a cable or DSL modem, or an  
external dial-up or ISDN modem (for online product registration)  
An Ethernet (category 5) network cable  
NOTE: If you require assistance for installing or configuring your  
print server, ask your system administrator for assistance, or call  
TROY Technical Support at (800) 332-6427, 8 AM to 8 PM, Monday  
through Friday, Eastern Standard Time. Customers located outside  
the United States, please call (304) 232-0899. European customers,  
please call +49 (0) 7032-9454-21.  
IMPORTANT  
"ꢀUse Adobe Acrobat Reader 5.0 or higher to view or print the PDF  
files contained on the CD.  
"ꢀFill out and return the electronic warranty card provided on the  
TROY PocketBasic Installation CD.  
Document #40182-120 Rev. A  
2
Download from Www.Somanuals.com. All Manuals Search And Download.  
User’s Guide  
Hardware Setup  
NOTE: Before attempting to install the print server, first make sure  
that you have installed your printer or plotter as described in the  
documentation for the device.  
1. Plug the print server directly into the parallel port (36-pin female  
connector) on your printer. No additional data cable is required.  
NOTE: In the event that the print server cannot be connected directly  
to the printer's Centronics port, a 36-to-36-pin Centronics (male-to-  
female) cable can be ordered from TROY (p/n CABLE-CEN2). For  
printers that use the miniature Centronics IEEE 1284C-compliant  
connector, TROY offers the CABLE C/B adapter cable.  
2. Plug the power adapter into a suitable power outlet, and then connect  
the power cable to the print server.  
Verifying Successful Installation  
1. Plug the print server power supply adapter into the wall.  
2. Connect the power supply cable into the print server.  
3. Switch your printer power ON. The print server will run through a  
set of power-up diagnostics for a few seconds. If the print server is  
operating properly, the green LED will blink momentarily and then  
go out (refer to the next page for LED status descriptions). If the  
green LED blinks continuously in a regular pattern, there is a  
problem. If this is the case, first verify that you have a good Ethernet  
connection, and then try powering the unit OFF and then ON again.  
If the problem persists, refer to the Troubleshooting section on page  
12 in this User’s Guide. When the green LED goes out, the other  
LEDs on the print server will blink in a random pattern.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
3
User’s Guide  
Verifying the Connection to the Printer  
NOTE: Before attempting to print, it is very important to verify the  
connection between the print server and the printer. If this connection is  
not good, you will not be able to print!  
To verify the connection, make sure that both the print server and the  
printer are powered on and ready, and then print a test page by briefly  
(more than one-eighth second but less than five seconds) depressing the  
Test button. If the connection is good, a test page will print on the  
printer. If nothing prints out, make sure that the cable or I/O connection  
is good and that it is securely fastened.  
NOTE: The test page will only work with printers that can directly print  
PCL, PostScript, or text. It will not work with some low-end "Windows"  
printers like the HP DeskJet 820 (which performs the image rasterization in  
the PC), nor will it work with HP-GL/2 or RTL plotters (unless the  
PostScript option is installed). For such devices, you must print a job from  
an appropriate application program in order to test the print server-to-  
printer connection.  
If the suggestions described above do not work, contact the TROY  
Technical Support Department at (800) 332-6427, or visit the TROY  
Web site at <http://www.troygroup.com>, or send an e-mail to  
<[email protected]> for assistance. Customers located  
outside the United States, please call (304) 232-0899.  
European customers, please call +49 (0) 7032-9454-21, or send an e-mail  
to [email protected] for assistance.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
4
User’s Guide  
LED Indicators  
The back edge of the TROY print server provides LED indicators (Light  
Emitting Diodes) for easy monitoring. The following table defines the  
function of each LED.  
Label  
Color  
State  
Status  
POWER  
The unit is receiving  
power.  
ON  
ORANGE  
The unit is not receiving  
power.  
OFF  
ON  
DATA  
LINK  
The unit is transmitting at  
100 megabits per second.  
GREEN  
The unit is transmitting at  
10 megabits per second.  
OFF  
ON  
OFF  
There is an Ethernet link.  
There is no Ethernet link.  
There is network activity.  
YELLOW  
Blinking  
DATA+LINK YELLOW  
GREEN  
A fatal error or exception  
has occurred.  
Blinking  
Alternately  
DATA+LINK YELLOW  
GREEN  
The firmware is being  
updated.  
Blinking  
Simultaneously  
Document #40182-120 Rev. A  
5
Download from Www.Somanuals.com. All Manuals Search And Download.  
User’s Guide  
Management Methods  
TROY offers a variety of ways to configure and monitor the printer  
server using one or more of the following utilities:  
ExtendView Utility  
used for advanced configuration of the print server, and allows you  
to configure for TCP/IP and AppleTalk settings.  
uses a 32-bit graphical user interface.  
works with Windows PCs running the TCP/IP protocol.  
included on the TROY print server installation CD.  
can be downloaded from the TROY web sites:  
USA:  
after installation, this utility can be run from the START menu.  
used for Windows configuration  
Web Browser Interface  
allows you to configure the print server with a standard web  
browser (e.g., Netscape Navigator or Microsoft Internet Explorer).  
no additional software is needed on the system.  
can be used on any system that supports web browser capabilities.  
type the IP address into your web browser address bar to connect.  
the default password is ACCESS (all uppercase characters).  
HP Web JetAdmin Utility  
a web browser-based HP utility (works with web browsers like  
Netscape Navigator or Microsoft Internet Explorer).  
can be downloaded from the HP web site http://www.hp.com.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
6
User’s Guide  
Configuration Console  
a command-line-oriented console.  
contains some advanced features not available through  
ExtendView or the Web Browser Interface.  
the default password is ACCESS.  
can be accessed via TELNET or via a direct connection to the  
Serial Server’s serial port.  
type HELP for a list of console commands (refer to Appendix XX  
for a complete list of console commands, or visit the TROY web  
NOTE: When connected, press ENTER to get the “#” prompt, enter  
the password ACCESS (will not ‘ECHO’ on your screen), and press  
ENTER to get a “Local>” prompt (no response required for the  
“Enter Username>” prompt). When the “Local>” prompt appears,  
the console is ready to accept commands.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
7
User’s Guide  
Microsoft Windows Network Configuration  
The following configuration procedures are designed for Windows  
95/98/ME/2000/NT/XP/2003 Server operating systems.  
1. Insert the CD supplied with your print server, click on Install  
Software, and then click on Install ExtendView. Follow the on-  
screen instructions to complete this installation.  
2. Start the ExtendView utility by clicking on Start, Programs, TROY  
GROUP, and then ExtendView.  
3. When you get the Welcome screen, click on Next, choose any name  
for your View Name, select Automatically create a view with default  
settings, and then click on Finish.  
4. Double-click on the print server that you want to print to in the list.  
5. If you are using TCP/IP (recommended for Windows printing) and  
you do not have a DHCP server (see note below), you will need to  
manually assign a valid IP Address (if you are not sure what IP  
address is valid, ask your network administrator), and click on OK.  
NOTE: If you are using DHCP on your network, the print server may  
have acquired valid IP settings at this point and no further  
configuration is necessary. This might work well if your DHCP server  
allows the print server to keep this address permanently, but in most  
cases, you will want to use a static address outside the range reserved  
for DHCP (see your DHCP server documentation for details). When  
you configure your printer port, the print server will go to a static IP  
address. To assign a static IP address, right-click on the print server in  
the menu, and then select Configuration. On the TCP/IP tab, under IP  
Address Resolution, select Set Permanent, and assign a valid static IP  
address for your network. Click on OK to save the new settings.  
6. To install the ExtendConnect IP Port Monitor, insert the CD supplied  
with your print server, click on Install Software, and then click on  
Install ExtendNet Connect for TCP/IP. Follow the on-screen  
instructions to complete this installation.  
7. Install the printer driver software according to the documentation for  
the printer.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
8
User’s Guide  
8. Click the Windows Start button, select Settings, and then Printers  
(Start, then Printers and Faxes if you are using Windows XP).  
9. Right-click on the printer you wish to associate with the network  
port, and then select Properties.  
10. If you are using Windows NT/2000/XP, go to the Ports tab. If you  
are using Windows 95/98/ME, go to the Details tab, and then click  
on Add Port.  
11. If you are using Windows NT/2000/XP, highlight TROY ExtendNet  
Connect IP Monitor, and then click on New Port.  
12. If you are running Windows 95/98/ME, select Other, highlight  
TROY Wireless ExtendNet Connect IP Monitor, and then click on  
OK. The search will begin for available print servers.  
13. Highlight the print server you would like to create the port for, and  
then click on ADD.  
14. Make sure the port you created is chosen, and then click on Apply.  
You are now ready to print.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
9
User’s Guide  
Macintosh Network Configuration  
The TROY print server supports the AppleTalk protocol running over  
Ethernet (also known as EtherTalk). This capability allows Macintosh  
computers to print jobs to a printer simultaneously with jobs from  
Windows, UNIX, NetWare, and other computers.  
TROY print server AppleTalk capabilities allow a printer to appear as a  
shareable printer node on an AppleTalk Phase 2 network. The TROY  
print server broadcasts information to Macintoshes on the network, and  
automatically appears in the Print Center or Chooser of each Macintosh.  
Application programs (such as Microsoft Word, Excel, PageMaker, etc.)  
can print without modification or special software on the Macintosh.  
AppleTalk Configuration (OS 8.x and 9.x)  
Identify the printer to which the print server is connected, and install the  
printer driver.  
1. Verify that Ethernet is enabled from the Network Control Panel or  
AppleTalk Control Panel.  
2. At a Macintosh workstation, from the Apple menu, open the  
Chooser.  
3. If the Chooser window displays an AppleTalk zone list, select the  
necessary zone.  
4. Click on the icon for the printer driver you are going to use. If you  
have a Postscript printer, you can use the LaserWriter driver.  
5. Select the print server name (the default is TWC_xxxxxx_P1_AT,  
where "xxxxxx" are the last six digits of the Ethernet address.).  
6. Close the Chooser. You can now print to the printer using any  
standard Macintosh application program.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
10  
User’s Guide  
AppleTalk Configuration (OS 10.x)  
1. If you have not done so already, set the name of your computer by  
going to the Applications folder*, selecting System Preferences, and  
then Sharing. Type in the computer name in the Network Identity  
section (you can also set the IP address here if you want).  
2. Turn on Ethernet and AppleTalk by clicking on the Applications  
folder and clicking on Network. Next to Configure: select Built-in  
Ethernet (you can leave the Location: setting as Automatic).  
3. Click on the AppleTalk tab; ensure the box next to Make AppleTalk  
Active is checked. If necessary, select the appropriate AppleTalk  
Zone (you can leave the Configure: setting as Automatic).  
4. Now go to the Applications folder, open the Utilities folder, and  
select Print Center. The Printer List will appear (it will be empty if  
you have no printers configured). Click on Add Printer..., and then  
select AppleTalk instead of Directory Services.  
5. All of the available AppleTalk printers on the network should  
appear. Click on the one you wish to add, and then click Add. The  
printer will now appear in the Printer List.  
6. To print from an application program, go to File and then Print,  
select the desired printer, and then click on Print.  
*NOTE: The Applications folder can generally be reached by  
double-clicking on the Macintosh HD icon on the desktop.  
Configuring to Print using TCP/IP (OS 10.x)  
1. From the System Dock, click on the Print Center icon, and then  
click on Add.  
2. Select IP Printing and enter the IP address of the device. Make sure  
that Use Default Queue on Server option is checked.  
3. Select the appropriate Printer model, and then click on Add. The  
printer is now ready to accept jobs.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
11  
User’s Guide  
Troubleshooting  
This section describes procedures for troubleshooting problems you may  
encounter with the TROY print server, and is divided into the following  
sections:  
Installation Problems  
Intermittent Problems  
Protocol-Specific Troubleshooting  
If you have followed the steps in this section and you believe that you  
have a defective print server, then please refer to the information on  
returning defective products on page 22 of this User’s Guide.  
Printing Problems  
If you cannot print to the TROY print server after you install it, check the  
following:  
Make sure that the printer is powered on and is on-line, and that all  
cables are securely plugged in.  
If the printer starts up OK but you cannot print, the problem could be one  
of the following:  
There is a problem with the interface between the print server and  
the printer.  
There is a problem with the network connection or cabling.  
There is a queue setup problem, a print server setup problem, or  
other protocol-related problem.  
CHECKING THE INTERFACE BETWEEN THE PRINT SERVER AND THE PRINTER:  
1. First make sure that the print server is securely plugged in to the  
printer.  
2. Wait about two minutes after the printer is powered ON, and then  
run a print server self-test by pushing the button on the back of the  
print server for less than five seconds.  
NOTE: Pushing the button for more than five seconds will reset the print  
server to factory defaults.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
12  
User’s Guide  
b. If the self-test does not print, then there is possibly a  
hardware problem. Double-check the connections. If you  
still cannot print, then make sure that your printer is capable  
of printing text, PCL or PostScript (the self-test will not  
work unless one of these is possible). Some examples of  
printers that do not support direct printing of text files:  
So-called Windows printers, usually low-end inkjet  
printers, perform all the image rasterization in the printer  
driver, so the printer only understands a raw image file.  
Many plotters only support HP-GL/2, RTL, or  
proprietary languages.  
The only way to test such printers is to use an application program with  
the correct printer drivers.  
3. If the self-test prints OK but you cannot print or you get distorted  
printouts, make sure that the printer is set for the correct Page  
Description Language. Most new printers support AUTO mode,  
which means that they will automatically switch between PCL and  
PostScript. However, older printers like the LaserJet II, LaserJet III,  
and LaserJet IIISi require that the printer be set to the desired  
language through the printer front panel. Also, verify that you have  
set up the drivers correctly on the workstation. Some printers, like  
the Epson Stylus, require special drivers and will not print if standard  
PCL or PostScript drivers are used.  
CHECKING THE NETWORK CONNECTION AND CABLING:  
If the self-test page prints but you cannot print documents, first check the  
network connection and cabling.  
If the appropriate LEDs are not on, there is probably a bad  
10baseT or 100baseTX cable, or the hub port is bad. If possible,  
try a different cable and hub port, or try connecting a different  
device to the cable.  
If you are using a hub, verify that the hub port is good by trying the  
print server on a different port.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
13  
User’s Guide  
If you have a bridge or router located between the TROY print  
server and the host computer, make sure that the device is set up to  
allow the print server to send and receive data from the host. For  
example, a bridge can be set up to only allow certain types of  
Ethernet addresses to pass through (a process known as filtering);  
therefore, such a bridge must be configured to allow TROY print  
server addresses. Likewise, a router can be set up to pass only  
certain protocols, so be sure that the desired protocol can be passed  
through to the TROY print server.  
If the job exits in the queue but does not print, ensure that you are  
not trying to print a text job to a PostScript printer. If you have a  
printer that is capable of automatic language switching, ensure that  
the printer is not forced into PostScript mode.  
Make sure that you are not trying to perform an illegal operation,  
such as attempting to print a legal-size form when the printer only  
supports 8.5" x 11" paper.  
Intermittent Problems  
If the print server and the printer start up OK, but you intermittently have  
problems printing, check the following:  
Excessive NetWare polling can be a big cause of intermittent  
problems. Make sure that you have only enabled the NetWare file  
servers that you need for printing (do a SHOW NETWARE  
command from the print server console to see the enabled file  
servers).  
If you can print small jobs OK but large graphics jobs are distorted  
or incomplete, make sure that you have adequate memory in your  
printer.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
14  
User’s Guide  
TCP/IP Troubleshooting  
If you are using TCP/IP and cannot print to the print server, and you  
have checked the hardware and network as described in the previous  
steps, then check the following (it is always a good idea to try creating a  
another print queue to eliminate the possibility of setup errors):  
The problem may be the result of mismatched or duplicate IP  
addresses. Verify that the IP address is correctly loaded into the  
TROY print server (via the self-test page or through the remote  
console) and make sure that no other nodes on the network have  
this address (DUPLICATE IP ADDRESSES ARE THE BIGGEST  
CAUSE OF TCP/IP PRINTING PROBLEMS). If the address is  
not correct, then check whether the loading procedure was properly  
executed.  
Also verify that the host computer and the print server are either on  
the same subnet (for example, if the print server has a subnet mask  
of 255.255.255.0, the host must have the same subnet mask) or that  
the router is properly configured to pass data between the two  
devices.  
If the wrong IP address is loaded, check your network for file  
servers that have DHCP, BOOTP, or rarp enabled, and make sure  
that these file servers are not set up to load IP addresses into the  
print server.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
15  
User’s Guide  
AppleTalk Troubleshooting  
If you cannot print from an AppleTalk for Macintosh computer, you have  
checked the hardware and network as described in the previous steps,  
then check the following:  
Make sure that you are running Phase 2 AppleTalk and that you  
have selected the correct network interface from the Network  
Control Panel on the Macintosh.  
If you have a large network, ensure you have the Laser Writer  
V8.2 or later drivers (or equivalent driver such as the HP LaserJet),  
because earlier versions may cause PostScript errors. Verify that  
you get the correct printer information when you select Printer  
Info from the Setup button in the Chooser.  
Verify that you have selected the correct AppleTalk zone. The  
TROY print server gets its zone information from router  
broadcasts, and may not be in the zone you expect and will not  
show up in the Chooser. In this case, you may need to force the  
zone name with the SET APPLETALK ZONEcommand.  
Verify that you have a PostScript printer, because AppleTalk  
requires PostScript. If you have a printer with automatic language  
switching, the printer may need to be manually forced into  
PostScript mode via the printer front panel.  
Windows Troubleshooting  
If you are having trouble printing with Windows, check the following  
(also refer to the TCP/IP Troubleshooting section):  
Make sure that you can ping the TROY print server using the DOS  
command PING ipaddress, where ipaddress is the IP address  
of the TROY print server. If you cannot ping the print server, you  
will not be able to print.  
If you are getting distorted printouts, try printing using the  
generic/text printer driver.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
16  
User’s Guide  
Loading New Firmware (Using the TCP/IP Update Utility)  
NOTE: The firmware can also be upgraded using the XAdmin32 Utility by  
downloading the software and procedures from http://www.troygroup.com.  
1. Run the TROY Wireless Update utility for TCP/IP. The About  
Update for TCP/IP window will be displayed. Click on OK to  
continue. The Select Update File window will be displayed.  
2. Select UpdateFiles (*.bin) file type, locate the PocketBasic bin file,  
and then click on Open. A window will be displayed (see next page)  
showing the file(s) you have selected including the revision level and  
date code for each file.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
17  
User’s Guide  
3. Verify that the file(s) are correct, and then click on OK. The utility  
will start searching for qualified print servers present on the network.  
4. When the search process is complete, click on OK to continue. A list  
of found devices will be displayed.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
18  
User’s Guide  
5. Select the desired PocketBasic to be upgraded, click on the green  
icon, or click on UPDATE START. The firmware update process  
will begin automatically as soon as the PocketBasic is ready.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
19  
User’s Guide  
6. When the PocketBasic is ready, the firmware upgrade will begin.  
The IP address of the PocketBasic as well as the file you are loading  
will be displayed.  
7. The update log will be displayed when the update process is  
finished. Click on Close to continue.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
20  
User’s Guide  
Obtaining Technical Assistance  
TROY technical support is available to assist you with any questions  
concerning the setup, operation, or maintenance of your TROY print  
server.  
Worldwide Web Support  
Located at <http://www.troygroup.com>, the TROY web site provides  
answers to many common technical questions and also includes copies of  
product manuals and literature, as well as utilities and firmware load  
images.  
Technical Support  
North and South America  
If you need to talk to one of our Technical Support Specialists, our  
support line is open Monday through Friday, 8 AM to 8 PM, Eastern  
Standard Time.  
U.S. 48 contiguous States: (800) 332-6427  
Canada, Alaska, Hawaii, and South America: +1-304-232-0899  
Europe  
Technical support is available in either German or English from Monday  
through Thursday, 9 AM to 12 PM and 1 PM to 5 PM, and on Friday  
from 9 AM to 12 PM and 1 PM to 4 PM.  
Phone: +49-7032-9454-21  
E-Mail: <[email protected]>  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
21  
User’s Guide  
Returning Products  
If you need to return a TROY product for any reason (failures, incorrect  
shipments, etc.), follow the steps below:  
1. Contact the TROY Technical Support group at (304) 232-0899 to  
request a Return Goods Authorization (RGA) number (for North and  
South American customers), or call +49-7032-9454-21 (for  
European customers) and request a Return Material Authorization  
(RMA) number.  
2. Be prepared with the serial number of the unit you are returning.  
You will be asked for the serial number to verify warranty coverage.  
Please record these serial numbers in the space provided below for future  
reference.  
Print Server Model #: ________________________________  
Print Server S/N: ____________________________________  
Make sure that you write the RMA or RGA number on the outside of the  
shipping container you use to return the product. Please ship the  
defective product(s) to the appropriate address below:  
North and South America:  
Europe:  
TROY Group, Inc.  
RGA# _________  
3 Bryan Drive  
TROY GmbH  
RMA# _________  
Schwarzwaldstr. 99  
D-71083 Herrenberg,  
Germany  
Wheeling, WV 26003  
Document #40182-120 Rev. A  
22  
Download from Www.Somanuals.com. All Manuals Search And Download.  
User’s Guide  
Contacts  
Corporate Headquarters  
TROY Group, Inc.  
2331 South Pullman Street  
Santa Ana, CA 92705 USA  
(949) 250-3280  
Technical Support  
North and South America  
U.S. 48 contiguous States: (800) 332-6427  
Canada, Alaska, Hawaii, and South America: +1-304-232-0899  
Europe  
Phone: +49-7032-9454-21  
E-Mail: <[email protected]>  
Document #40182-120 Rev. A  
23  
Download from Www.Somanuals.com. All Manuals Search And Download.  
User’s Guide  
Safety and Regulatory Notices  
For United States Users  
This equipment has been tested and found to comply with the limits for a  
Class B digital device pursuant to Part 15 of the FCC Rules. These  
limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses,  
and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio  
or television reception. However, there is no guarantee that interference  
will not occur in a particular installation. If this equipment does cause  
interference to radio and television reception, which can be determined  
by turning the equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver,  
Connect the equipment into an outlet on a circuit different from  
that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Operation is subject to the following two conditions: (1) this device may  
not cause harmful interference, and (2) this device must accept any  
interference received, including interference that may cause undesired  
operation.  
Warning  
The connection of a non-shielded equipment interface cable to this  
equipment will invalidate the FCC Certification of this device and may  
cause interference levels which exceed the limits established by the FCC  
for this equipment. It is the responsibility of the user to obtain and use a  
shielded equipment interface cable with this device. If this equipment  
has more than one interface connector, do not leave cables connected to  
unused interfaces. Changes or modifications not expressly approved by  
the manufacturer could void the user’s authority to operate the  
equipment.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
24  
User’s Guide  
For European Users  
This product is in conformity with the protection requirements of EU  
Council Directive 89/336/EEC on the approximation of the laws of the  
Member States relating to electromagnetic compatibility. TROY Group  
cannot be responsible for any failure to satisfy the protection  
requirements resulting from a non-recommended modification of the  
product.  
This product has been tested and found to comply with the limits for  
Class B Information Technology Equipment. The limits for Class B  
equipment were derived for typical residential environments to provide  
reasonable protection against interference with licensed communications  
devices.  
For Canadian Users  
This Class B digital apparatus meets all requirements of the Canadian  
Interference-Causing Equipment Standards (ICES-003).  
Cet appereil numerique do la classe B respecte toutes les exigences du  
Reglement sur le materiel brouilleur NMB-003 du Canada.  
Operation is subject to the following two conditions: (1) this device may  
not cause harmful interference, and (2) this device must accept any  
interference received, including interference that may cause undesired  
operation.  
The term “IC” before the radio certification number only signifies that  
Industry of Canada technical specifications were met.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
25  
User’s Guide  
Declaration of Conformity (FCC)  
Manufacturer: TROY Group, Inc  
2331 South Pullman Street  
Santa Ana, California 92705 USA  
Telephone: (949) 250-3280  
Product:  
Model No.:  
PocketBasic - Ethernet Print Server  
TROY1003  
TROY Group, Inc. of Santa Ana, California, declares that the above-  
referenced product has been tested and found to comply with the limits  
for a Class B digital device, pursuant to Part 15 of the FCC rules. These  
limits are designed to provide reasonable protection against harmful  
interference in a residential or office installation.  
Standards used in the assessment:  
CISPR 22 (1997) Class B  
ANSI C63.4 (1992) method  
The Declaration of Conformity required by FCC is maintained at the  
corporate headquarters of TROY Group, Inc., 2331 South Pullman  
Street, Santa Ana, California, 92705, USA.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
26  
User’s Guide  
Declaration of Conformity (CE)  
Manufacturer: TROY Group, Inc  
2331 South Pullman Street  
Santa Ana, California 92705 USA  
Telephone: (949) 250-3280  
Product:  
Model No.:  
PocketBasic - Ethernet Print Server  
TROY1003  
TROY Group, Inc. of Santa Ana, California, declares that the above-  
referenced product, to which this declaration relates, is in conformity  
with the provisions of:  
Council Directives 89/336/EEC Electromagnetic Compatibility.  
Standards used in the assessment:  
EN 55022 (1998) Class B  
EN 55024 (1998)  
The Declaration of Conformity required by these Directives is  
maintained at the corporate headquarters of TROY Group, Inc., 2331  
South Pullman Street, Santa Ana, California, 92705, USA.  
Document #40182-120 Rev. A  
Download from Www.Somanuals.com. All Manuals Search And Download.  
27  

Toshiba Computer Drive SD M1712 User Manual
Toshiba Personal Computer M9 ST5511 User Manual
Transcend Information Network Card TS0MFLRD8B User Manual
Tripp Lite Network Cables P952 002 User Manual
Uniden Portable Radio MC 4700 User Manual
United States Stove Furnace 24AF User Manual
Venmar Ventilation Hood 1200 cfm User Manual
Verbatim Mouse 97264 User Manual
VTech Baby Toy 91 002690 005 User Manual
VXI Electronic Accessory TVS600 User Manual