TOA Electronics Modem U720 User Manual

Sprint Mobile Broadband  
USB Modem  
by Novatel Wireless  
OvationU720  
www.sprint.com  
© 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks  
are trademarks of Sprint Nextel.  
Part No: 90024008 Rev. 2.0  
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Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii  
Section 1: Sprint Mobile Broadband USB Modem Basics 1  
1A. Introducing the Sprint Mobile Broadband USB Modem 3  
Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .4  
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4  
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6  
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7  
Section 2: Installing the Sprint Mobile Broadband  
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
2A. Getting Started With Your Sprint Mobile Broadband  
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
The Sprint Mobile Broadband USB Modem Software . . . . . . . . 12  
Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
2B. Installing the Sprint Mobile Broadband USB Modem 15  
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Installing the Sprint Connection Manager Software . . . . . . . . . 18  
Inserting and Removing the Sprint Mobile Broadband  
USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Activating Your Sprint Mobile Broadband USB Modem . . . . . . 25  
2C. Sprint Connection Manager Software . . . . . . . . . . . . . 29  
The Sprint Connection Manager Software Window . . . . . . . . . 32  
LED Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
System Tray Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Establishing and Terminating Connections . . . . . . . . . . . . . . . . . 42  
Sprint Connection Manager Software Menu Options  
and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
2D. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
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Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
2E. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 62  
Reinstalling the Sprint Mobile Broadband USB Modem Driver 64  
Resolving Resource Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69  
Additional Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 71  
Section 3: Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75  
3A. Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77  
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78  
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79  
Section 4: Technical Specifications and Regulatory  
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81  
4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 83  
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84  
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84  
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85  
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85  
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86  
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86  
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87  
4B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . 89  
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90  
Section 5: Safety and Terms & Conditions . . . . . . . . . . 93  
5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95  
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96  
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 99  
Subscriber Agreement  
General Terms and Conditions of Service . . . . . . . . . . . . . . . . . . 100  
Novatel Wireless Limited Warranty and Liability . . . . . . . . . . . 120  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121  
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Welcome to Sprint  
We are committed to bringing you the best wireless technology  
available, and we built our network right from the start, so no  
matter where you are on the network, all your services will work  
the same.  
When it comes to mobile connectivity, the Sprint Mobile  
Broadband USB modem offers more freedom than ever before. No  
wires, no cables, just access to your data when you need it. The  
power of the Internet and company data is truly at your fingertips.  
This guide will familiarize you with our technology and with your  
new Sprint Mobile Broadband USB modem and Sprint Connection  
Manager software through simple, easy-to-follow instructions.  
Welcome and thank you for choosing Sprint.  
i
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Introduction  
This User Guide introduces you to Sprint service and all the  
features of your new Sprint Mobile Broadband USB modem.  
The guide is divided into five sections:  
 Section 1: Sprint Mobile Broadband USB Modem Basics  
 Section 2: Installing the Sprint Mobile Broadband USB Modem  
 Section 3: Web Access  
 Section 4: Technical Specifications and Regulatory Information  
 Section 5: Safety and Terms & Conditions  
Throughout this guide, you'll find tips that highlight special  
shortcuts and timely reminders to help you make the most of  
your USB modem and wireless network service. The Table of  
Contents and Index will also help you quickly locate specific  
information.  
You'll get the most out of your new Sprint Mobile Broadband  
USB modem if you read each section. However, if you'd like to  
get right to a specific feature, you can go directly to that page.  
Follow the instructions in that section and you'll be ready to  
use your USB modem in no time.  
You can print out this guide to keep on hand or view it  
online. If you're viewing it online, simply click on a topic  
in the Table of Contents or on any page reference within  
a section to go directly to that topic.  
Note:  
ii  
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Section 1  
Sprint Mobile Broadband  
USB Modem Basics  
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2
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Section 1A  
Introducing the Sprint Mobile Broadband  
USB Modem  
In This Section  
Your Sprint Mobile Broadband USB Modem  
CDMA Networks  
Package Contents  
About This Guide  
This section introduces the basic features and functions of your  
Sprint Mobile Broadband USB modem, the materials included with  
your device, and an overview of the sections in this User Guide.  
Section 1A: Introducing the Sprint Mobile Broadband USB Modem  
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Your Sprint Mobile Broadband  
USB Modem  
Your Sprint Mobile Broadband USB modem connects to a USB  
port and functions as a wireless network EVDO device. This  
device allows you to:  
Access your company network.  
Send and receive email.  
Access the Internet.  
CDMA Networks  
The Sprint Mobile Broadband USB modem operates over a  
type of wireless network called CDMA (Code Division Multiple  
Access). This network technology has many features beyond  
providing a wireless link, such as Web Messaging, which  
allows you to receive short messages using the Sprint Mobile  
Broadband USB modem.  
To use the Sprint Mobile Broadband USB modem, you need an  
account that gives you access to a CDMA network.  
Every CDMA network operates on one of three radio  
frequency bands. Your Sprint Mobile Broadband USB modem  
takes advantage of the high-speed CDMA 1xEV-DO network  
and operates on the 1900 MHz band.  
The Sprint Mobile Broadband USB modem uses CDMA  
1xEV-DO Rev A technology and is backwardly compatible  
with currently deployed EV-DO Rev 0 and 1xRTT, enabling  
real-time high-speed wireless access to email, the Internet, or  
your company network. The device runs on most current  
Windows-compatible laptop or desktop computers, and it  
provides peak data transmission speeds of up to 3.1 megabits  
4 Section 1A: Introducing the Sprint Mobile Broadband USB Modem  
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per second (Mbps) on the downlink and up to 1.8 Mbps on the  
uplink on EV-DO Rev A networks.  
The Sprint Mobile Broadband USB modem provides average  
download speeds in EV-DO Rev. A coverage areas of 600-1400  
kilobits per second (kbps) and average upload speeds of 350-  
500 kbps. Average download speeds outside the EV-DO Rev. A  
coverage area are 400-700 Kbps with average upload speeds  
of 50-70 Kbps.  
Note:  
More information about CDMA networks is available on the  
CDMA Development Group Web site, www.cdg.org.  
USB EVDO Modem  
A USB modem (EVDO device) is a revolutionary new way to access  
the Internet, while delivering the most advanced multimedia  
streaming services and connectivity. Almost every laptop and  
desktop has a USB port, so this provides you with the ability to  
easily move your Sprint Mobile Broadband USB modem from  
platform to platform (laptop or desktop).  
During Sprint connections, the Sprint Mobile Broadband USB  
modem is a true USB EVDO modem, functioning just like the  
modems familiar to most business computer users. It has an  
advanced dual band diversity antenna system design that  
incorporates an external flip antenna, maximizing data speed  
performance, and allows for stronger network signal reception.  
Once installed and configured for NDIS mode, the USB modem  
connects instantly to the CDMA network with just a few mouse  
clicks. To surf the Web, you simply connect the USB modem to a  
USB port, click a few buttons, and launch your Internet browser. To  
access your company network, you may need to launch an  
extranet client after you connect to the CDMA network.  
Section 1A: Introducing the Sprint Mobile Broadband USB Modem  
5
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To optimize your settings for faster speeds and data  
conservation when accessing your company network,  
work in “Offline”mode and synchronize periodically to  
send and receive company email. Do not use the Preview  
Pane, and save or drag and drop attachments to a  
desktop folder before opening them (rather than  
double-clicking them in the email). For more detailed  
information, see the Microsoft white paper located at:  
www.microsoft.com/office/outlook/evaluation/perform.doc.  
Tip:  
Package Contents  
Your Sprint Mobile Broadband USB modem package contains  
the following components:  
Sprint Mobile Broadband USB Modem by Novatel  
Wireless OvationTM U720  
Connection Cable  
A Guide to Using Your Sprint Mobile Broadband  
USB Modem  
Sprint Connection ManagerSM CD  
6 Section 1A: Introducing the Sprint Mobile Broadband USB Modem  
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About This Guide  
This User Guide is designed to provide you with all the information  
you need to install and use your Sprint Mobile Broadband USB  
modem.  
Section 1 (which you are reading) gives you an overview of the  
USB modem and its basic features.  
Section 2 provides detailed, step-by-step instructions for  
installing and using the Sprint Mobile Broadband USB modem  
and Sprint Connection Manager software.  
Section 3 introduces Web access with your USB modem.  
Section 4 provides electrical, radio frequency, and other  
specifications for the Sprint Mobile Broadband USB modem, as  
well as regulatory notices concerning your Sprint Mobile  
Broadband USB modem.  
Section 5 provides important safety and liability information  
and includes the Terms and Conditions of use for the Sprint  
Mobile Broadband USB modem.  
Section 1A: Introducing the Sprint Mobile Broadband USB Modem  
7
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Section 2  
Installing the Sprint Mobile  
Broadband USB Modem  
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10  
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Section 1B  
Getting Started With Your Sprint Mobile  
Broadband USB Modem  
In This Section  
Getting Started  
The Sprint Mobile Broadband USB Modem Software  
Activating and Using Sprint Service  
Care and Maintenance  
This section outlines the basics of getting started with your  
Sprint Mobile Broadband USB modem, including installing the Sprint  
Connection Manager software and activating your account.  
Section 1B: Getting Started  
11  
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Getting Started  
Before you can begin using your Sprint Mobile Broadband USB  
modem, you must first:  
1. Install the Sprint Connection Manager software,  
including the Sprint Mobile Broadband USB modem  
driver software.  
2. Activate your Sprint account (unless the USB modem  
has been preactivated).  
3. Configure the Sprint Mobile Broadband USB modem to use  
your account.  
The Sprint Mobile Broadband USB Modem  
Software  
The Sprint Mobile Broadband USB modem comes with the  
following software:  
Sprint Connection Manager software allows you to manage  
the device’s actions and monitor your connections.  
The driver software establishes the interface between the  
USB modem and your Windows® operating system.  
With Novatel Wireless, Inc. Wireless Connections Network  
Adapter (NDIS) you can expand your high-speed broadband  
wireless connection from the Internet to your corporate  
email and network taking advantage of 1xEVDO speeds.  
This customizable feature enables an always-on  
connectivity experience like an Ethernet card.  
The Bytemobile Optimization Client allows you to enjoy  
increased speeds and enhanced graphics to further  
improve your experience with image and data  
optimization in an easy-to-use visual interface.  
12  
Section 1B: Getting Started  
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The software must be installed before you insert the Sprint Mobile  
Broadband USB modem for the first time. Detailed instructions are  
provided starting on page 18.  
Activating and Using Sprint Service  
Before using your Sprint Mobile Broadband USB modem, you must  
first set up your Sprint wireless network account.  
Call Sprint Customer Service  
If you will be using your Sprint Mobile Broadband USB modem  
primarily for business purposes, call 1-888-788-4727.  
If your device is intended primarily for personal use,  
call 1-888-715-4588.  
You should have the following information available:  
Your billing address  
Your Social Security number or Tax ID number  
Your driver’s license number  
Your Sprint Mobile Broadband USB modem’s ESN (electronic  
serial number) (The ESN is printed on the device's label and can  
also be displayed during the installation process.)  
A pen and paper to write down your account information  
During this call, Sprint Customer Service will help you select your  
service plan and guide you through the activation process. They  
will also provide you with the following important account  
information:  
Your device’s Activation Code  
Your device’s phone number  
Your device’s Lock Code  
Section 1B: Getting Started  
13  
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You can use the Lock Code feature to prevent others from  
using your account should your Sprint Mobile Broadband USB  
modem be lost or stolen. See page 58 for instructions on  
using this feature.  
Tip:  
Unless your device has been preactivated, the Sprint  
Connection Manager software application will automatically  
detect that no account has been configured when you run it  
for the first time. The Sprint Activation Wizard will then  
launch and guide you through the activation and  
configuration process.  
Care and Maintenance  
As with any electronic device, the Sprint Mobile Broadband  
USB modem must be handled with care to ensure reliable  
operation. Follow these guidelines while using and storing  
the USB modem:  
Do not apply adhesive labels to the USB modem. They may  
cause the device to become jammed inside the USB port.  
The USB connector should fit easily into your USB port.  
Forcing the device into a slot may damage the connector.  
Protect the USB modem from liquids, dust, and  
excessive heat.  
Store the USB modem in a safe place, when not in use.  
Never force the USB connector in or out of your  
computer’s USB port.  
When using a laptop computer, always remove the USB  
modem from the USB port to avoid any damage. (See  
page 22 for instructions on proper removal.)  
14  
Section 1B: Getting Started  
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Section 2A  
Installing the Sprint Mobile Broadband  
USB Modem  
Getting Started  
Installing the Sprint Connection Manager Software  
Inserting and Removing the Sprint Mobile Broadband USB Modem  
Activating Your Sprint Mobile Broadband USB Modem  
This section guides you through the steps necessary to install your  
Sprint Mobile Broadband USB modem and make it operational on  
your computer.  
Section 2A: Installing the Sprint Mobile Broadband USB Modem 15  
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Getting Started  
Before you can use your Sprint Mobile Broadband USB modem,  
you must:  
1. Install the Sprint Connection Manager software, located  
on the installation CD, onto your computer.  
Before installing your new software, delete or uninstall any  
previously existing modem or dialer software from your  
system.  
Note:  
Do not connect the device to your computer until you have  
installed the Sprint Connection Manager software onto your  
computer or until instructed to do so by the installation CD.  
2. Connect the USB modem to your computer’s USB port.  
Windows will detect the device and automatically  
install the necessary device drivers.  
A driver is software that forms the interface between a device  
(such as the Sprint Mobile Broadband USB modem) and the  
operating system on your computer.  
Note:  
3. Launch the Sprint Connection Manager software  
application.  
4. Activate your Sprint Mobile Broadband USB modem and  
Sprint account, unless the device was preactivated. If  
your device has not previously been activated, the  
Activation Wizard will automatically launch and guide  
you through the process.  
16 Section 2A: Installing the Sprint Mobile Broadband USB Modem  
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System Requirements  
The Sprint Mobile Broadband USB modem is supported on the  
following operating systems:  
Windows® 2000  
Windows® XP  
To install and run the Sprint Mobile Broadband USB modem and  
accompanying software, your system requires these minimum  
resources:  
CPU  
Pentium (166 MHz or higher)  
USB port  
Interface  
Communications  
Ports  
2 available; one modem and  
one serial  
Optical Drive  
I/O Resources  
Memory  
CD-ROM  
1 IRQ, 4096 bytes I/O space  
32 MB  
14 MB  
Disk Space  
Section 2A: Installing the Sprint Mobile Broadband USB Modem 17  
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Installing the Sprint Connection Manager  
Software  
Follow the instructions below to install the Sprint Connection  
Manager software from the installation CD. This process requires  
you to restart your computer at the end of the installation;  
therefore, we recommend that you quit all open applications  
before you begin installation. The Sprint Connection Manager  
software automatically determines your computer’s operating  
system and installs all appropriate software.  
You may be required to log in with administrative privileges  
depending on your operating system to install the Sprint  
Connection Manager software.  
Note:  
Installing the Sprint Connection Manager software and the Sprint  
Mobile Broadband USB modem driver:  
1. Insert the installation CD into your CD-ROM drive. The  
Setup program should start automatically. If the Setup  
program does not launch, select Start > Run and enter  
d:\Autorun.exe, where d is your CD-ROM drive letter.  
2. Select Install Sprint Mobile Broadband (Novatel Wireless).  
(The InstallShield® Wizard will start and guide you  
through the installation process.)  
3. Use the Next and Back buttons to navigate through the  
installation wizard, noting the following:  
In order to continue with the installation, you must  
select “I accept the terms of the License Agreement.”  
Select the default option, Sprint Mobile Broadband  
USB Modem by Novatel Wireless, Inc., if prompted,  
and click Next.  
Please wait a few minutes while the software  
installs.  
18 Section 2A: Installing the Sprint Mobile Broadband USB Modem  
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You may also be given the option of selecting the  
BytemobileTM Optimization Client feature at this time. This  
option provides increased speeds and enhanced graphics to  
further improve your experience with image and data  
optimization in an easy-to-use visual interface. If this option  
is available you may place a check mark in the check box to  
add Bytemobile Optimization.  
Note:  
4. Skip to step 7 if you did not check the Bytemobile  
Optimization Client option from the Sprint Connection  
Manager installation screen (see Note above).  
5. If you chose to install the Bytemobile Optimization Client,  
the Installshield Wizard and ByteMobile Optimization  
Welcome window appear. Click Next and wait a fewmoments  
for the software to install.  
6. Now click Finish to complete installation of Bytemobile.  
7. Click Restart or Finish to complete installation of the  
Sprint Connection Manager software. Once the installation  
procedure is complete and you have rebooted your computer  
(either automatically or manually), launch Sprint Connection  
Manager by clicking on the Sprint Mobile Broadband  
(Novatel Wireless) desktop icon.  
8. Sprint Connection Manager starts and the Insert your  
device... dialog appears. (Do not connect the device until  
instructed to do so by Sprint Connection Manager software.)  
Section 2A: Installing the Sprint Mobile Broadband USB Modem 19  
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9. Insert the USB connector into your computer’s USB port.  
(See page 22 for complete instructions on proper  
insertion and removal.)  
Sprint Connection Manager will check to ensure you have the  
latest firmware installed. If there is a new firmware release  
for the software, the “Firmware Update” pop-up dialog will  
appear. See “Firmware Updates” in this section, beginning on  
page 21.  
Note:  
10. Please wait a few moments while Windows  
automatically installs the necessary drivers for this  
device. A series of Found New Hardware messages  
appear and the Found New Hardware Wizard launches.  
11. If your USB modem has not been activated, the  
Activation Wizard automatically launches and guides you  
through the activation process. (For account activation  
information, see Section 1B, Getting Started With Your  
Sprint Mobile Broadband USB Modem beginning on  
page 11.)  
12. Windows detects the new hardware (Sprint Mobile  
Broadband USB modem) and installs the necessary drivers.  
The Add New Hardware Wizard or Found New Hardware  
Wizard launches, depending on your operating system.  
(For additional information about driver installation, see  
“Reinstalling the Sprint Mobile Broadband USB Modem  
Driver” on page 64.)  
13. Follow the prompts to allow the wizard to install the  
drivers.  
14. Click OK when you are notified that the installation is  
complete.  
On completion of this step, the Sprint Connection Manager  
software and the Sprint Mobile Broadband USB modem driver  
are installed and you can proceed to activate your USB modem  
20 Section 2A: Installing the Sprint Mobile Broadband USB Modem  
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(if it has not already been activated). See Activating Your Sprint  
Mobile Broadband USB Modem” on page 25.  
During this time, the Sprint Connection Manager message  
area displays “Updating Hardware” and the Go button is  
disabled.  
Note:  
Firmware Updates  
The first time you attempt to connect your USB modem to your  
computer, Sprint Connection Manager will check to ensure you  
have the latest firmware installed. If Sprint Connection Manager  
detects that your USB modem needs to be updated a “Firmware  
Update” pop-up dialog appears.  
To update firmware  
1. If you are using a laptop, the AC power adapter must be  
plugged into your computer before proceeding.  
2. Click OK to launch the firmware update utility and update  
the firmware in your USB modem. The software installation  
begins. This process takes approximately five minutes. You  
may stop the installation at any time by clicking Cancel.  
Do not disconnect the device from your computer until the  
installation process is complete. Failure to complete the  
process may result in serious errors.  
Caution:  
3. Once the firmware has been successfully downloaded, a  
confirmation screen appears. Click OK to return to the  
Sprint Connection Manager main user interface.  
4. When the firmware update is completed, it will reset the USB  
modem. Please wait a few minutes to initialize the USB  
modem from the Sprint network. If the USB modem has not  
been activated, it will automatically launch the Sprint Vision  
Activation Wizard.  
Section 2A: Installing the Sprint Mobile Broadband USB Modem 21  
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During this time, the Sprint Connection Manager message  
area displays “Updating Hardware” and the Go button is  
disabled.  
Note:  
Once the USB modem is provisioned successfully, it will start  
IOTA (Internet Over-the-Air) Activation to update your user  
profile from the network settings. If the USB modem is not  
provisioned or out of the Sprint coverage area, the Sprint  
Connection Manager user interface will display “Mobile  
Broadband: Searching for service...”.  
Inserting and Removing the Sprint Mobile  
Broadband USB Modem  
Inserting the Sprint Mobile Broadband USB Modem  
Before you connect the device, you must first install the  
Sprint Connection Manager software (see page 18 in this  
section). Once you have completed the software installation  
procedure, you may insert your device into your computer’s  
USB port.  
An external USB extension cable is included for your  
convenience. This accessory (not required for use with the  
device) is ideal for using USB devices in hard-to-reach and  
overcrowded spaces, a common situation with many  
computers, relieving strain on your ports and allowing you to  
use additional USB devices with convenience.  
Note:  
The USB extension cable, when used with your device, frees  
up space around the USB port area. See “Using the External  
USB Extension Cable” on page 23.  
22 Section 2A: Installing the Sprint Mobile Broadband USB Modem  
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When you connect the device, the following should occur:  
The USB modem is powered as soon as you connect it to the  
computer’s USB port.  
The LED indicator on the device lights up, blinks, and turns  
solid green.  
The Sprint Connection Manager software starts (unless the  
auto-launch feature has been disabled).  
The Sprint Mobile Broadband USB modem also contains an  
antenna that can be used for better coverage; this is an  
integral part of the device. To use this feature, flip open the  
device's antenna by gently gripping the top right side of the  
external cover with your forefinger.  
Note:  
Using the External USB Extension Cable  
To use the USB cable:  
1. Plug one end of the cable into the Sprint Mobile Broadband  
USB modem.  
2. Plug the other end into an available USB port on your  
computer.  
3. The device is powered as soon as the USB extension cable is  
connected to the appropriate USB port. (The LED indicator on  
the device will turn green.)  
4. Launch Sprint Connection Manager and click Connect.  
Section 2A: Installing the Sprint Mobile Broadband USB Modem 23  
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Turning Off the Sprint Mobile Broadband USB Modem  
When the Sprint Mobile Broadband USB modem is connected  
to the computer, it has power and is trying to communicate  
with the network. To turn off the USB modem, Sprint  
Connection Manager must be closed.  
Removing the Sprint Mobile Broadband USB Modem  
1. Close Sprint Connection Manager if it is running. There  
are three ways to close the program:  
Click the close icon on the interface.  
– or –  
Right-click the Sprint Connection Manager system  
tray icon and select Exit from the menu.  
– or –  
Click Menu in the upper left-hand corner of the  
Sprint Connection Manager window and select Exit.  
24 Section 2A: Installing the Sprint Mobile Broadband USB Modem  
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2. Remove the USB connector from your computer’s USB port  
by gripping the USB modem on both sides and pulling  
straight out to avoid damaging the modem’s antenna.  
Activating Your Sprint Mobile Broadband USB  
Modem  
The final step to making your USB modem operational is  
configuring it to use your account.  
For an overview of account activation and configuration, see  
Activating and Using Sprint Service” on page 13.  
Tip:  
If you purchased a preactivated USB modem, this step is not  
necessary. Once the application software and driver are installed,  
the USB modem is ready for use.  
Otherwise, you must use the Sprint Activation Wizard to activate  
and configure your account. Activation involves phoning Sprint  
Customer Service, exchanging information and entering your  
account information into the appropriate fields in the wizard.  
Section 2A: Installing the Sprint Mobile Broadband USB Modem 25  
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To activate an account and configure your USB modem:  
1. Connect the device to your computer. The Activation  
Wizard will launch automatically.  
2. Click Next to begin the activation process. The wizard  
will guide you through the process.  
Sprint Connection Manager checks to ensure you have the  
latest firmware installed. If there is a new firmware release  
for the software, the “Firmware Update” pop-up dialog  
appears.  
Note:  
3. Please telephone Sprint Customer Service to set up your  
Sprint wireless network account.  
If you will be using your Sprint Mobile Broadband  
USB modem primarily for business purposes, call  
1-888-788-4727.  
If your device is intended primarily for personal use,  
call 1-888-715-4588.  
You should have the following information available:  
Your billing address  
Your Social Security or Tax ID number  
Your driver’s license number  
Your device’s ESN (electronic serial number) (The  
ESN is printed on the device’s label and can also be  
displayed during the installation process.)  
A pen and paper to write down your account  
information  
Inform your Sprint Customer Service Specialist that you  
are activating a Sprint Mobile Broadband USB modem  
by Novatel Wireless, Inc. (Ovation U720). During this  
call, Sprint Customer Service will help you choose a  
service plan and guide you through the activation process.  
26 Section 2A: Installing the Sprint Mobile Broadband USB Modem  
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4. Click Next when you are asked for your device’s ESN  
(electronic serial number). A third window will appear, which  
displays your device’s ESN in the top field.  
5. Carefully repeat the ESN to the Sprint Customer Service  
representative. You will be given an activation code.  
6. Enter the activation code into the bottom field of the  
window and click Next to continue to the next window.  
7. Once the Sprint Customer Service representative has given  
you your device’s phone number (also called MDN), and  
MSID (IMSI_S) numbers, enter them in the top and bottom  
fields and click Next to continue.  
8. A confirmation screen appears. Verify that your phone  
number (MDN) and MSID (IMSI_S) are correct. Be sure to  
write these numbers down for future reference. Click Yes to  
continue.  
9. You have now successfully completed the activation process.  
Click Finish to exit the Sprint Activation Wizard.  
You may manually access the Activation Wizard from the  
Sprint Connection Manager submenu. See “Sprint Mobile  
Broadband - Novatel Wireless settings” on page 58.  
Note:  
On completion of this step, your USB modem is ready for use.  
Section 2B: Sprint Connection Manager Software, beginning on  
page 29, explains how to use the Sprint Connection Manager  
software to manage and monitor your connections.  
Section 2A: Installing the Sprint Mobile Broadband USB Modem 27  
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28  
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Sprint Connection Manager Software  
In This Section  
The Sprint Connection Manager Software  
The Sprint Connection Manager Software Window  
LED Overview  
System Tray Icons  
Establishing and Terminating Connections  
Sprint Connection Manager Software Menu Options and Settings  
This chapter outlines the Sprint Connection Manager software  
interface for your computer, including the components of the main  
window, button usage, system tray icons, and more. Once you’ve  
mastered the basics here, you’ll be ready to begin using your USB  
modem.  
Section 2B: Sprint Connection Manager Software  
29  
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The Sprint Connection Manager Software  
The Sprint Connection Manager software allows you to  
manage and monitor the connection between your Sprint  
Mobile Broadband USB modem and the CDMA network. Use  
the software to:  
Determine your signal strength, roaming status, Sprint  
connection availability, and other network parameters.  
Initiate data calls.  
View call statistics.  
Enable and disable features such as Always on Top (which  
allows you to set the device software to display in front of  
other application windows).  
Set options related to Web messages, sounds played, and  
the lock code security feature (which you can use to  
prevent others from using your USB modem).  
You must run the Sprint Connection Manager software  
anytime you use the USB modem unless you have configured  
the device to run in NDIS mode with Novatel Wireless, Inc.  
Network Adapter. (See “Novatel Wireless Network Adapter  
(NDIS)” on page 53.)  
30  
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Starting the Sprint Connection Manager Software  
To launch the Sprint Connection Manager software:  
Double-click the Sprint Mobile Broadband (Novatel Wireless)  
desktop icon, located on your desktop.  
– or –  
Select Start > Programs > Sprint > Novatel Wireless > Sprint  
Mobile Broadband (Novatel Wireless).  
Depending on your settings in the Options window, the software  
starts automatically anytime you connect the Sprint Mobile  
Broadband USB modem.  
Once you make a connection in the device software, you can  
launch whichever application you want to use (such as your Web  
browser or email application).  
Use the close button in the upper-right corner of the interface to  
exit the software.  
Section 2B: Sprint Connection Manager Software  
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The Sprint Connection Manager Software  
Window  
The Sprint Connection Manager software features its own  
Custom Main Interface (CMI) window. It includes the  
following components:  
A Menu button in the upper-left corner  
Minimize and Close buttons in the upper-right corner  
A message area (the left portion of the display)  
An indicator area (to the immediate right of the message  
area)  
A button (“GO”) used to establish/cancel a connection  
A Detail Drawer that displays the amount of data being  
transferred and received  
32  
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About the Interface  
The following application functions are available within the main  
window of the Sprint Connection Manager software:  
Close: Closes the interface and exits the software.  
Go: Initiates a connection.  
Stop: Ends or cancels a connection.  
Minimize: Minimizes the interface to System Tray Mode.  
Menu: Provides access to tools and options settings.  
Message Area: Displays “Insert your device...,” “Ready,”  
“Disconnect,” “Connect,” Authenticating,” “Connecting,” or  
“Connected” states. Other connection messages may apply  
depending on your custom options. (See page 36.)  
Image Compression (if applicable): Indicates that data and  
image compression is enabled for enhanced speed performance.  
Transfer/Receive: Visual indicator of data activity.  
Signal Strength: Visual indicator of signal strength.  
Detail Drawer: Displays byte counter. Click “+” to expand  
and “-” to close.  
Section 2B: Sprint Connection Manager Software  
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The Menu Button  
Clicking the Menu button, located in the upper-left corner of  
the interface, provides access to the Sprint Connection  
Manager software menu.  
Some menu options will remain inactive or unavailable if a  
connection has not been established. Once a connection is  
made, the options will become active. The Links menu option  
and the Settings menu option both contain submenus. See  
Section 2C, Menu Options, beginning on page 43, for details  
on the Sprint Connection Manager options and settings.  
34  
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The Minimize and Close Buttons  
The Minimize button closes the window but leaves the program  
running. When the program is minimized, its icon in the system  
tray can be used to determine the device status. (See “System Tray  
Icons” on page 41.)  
Once minimized, you can redisplay the program by double-clicking  
the desktop shortcut or launching the device software from the  
Start menu. (See page 42 in this section.) You can also click the  
icon in the system tray. (The icons are defined in “System Tray  
Icons” on page 41.)  
The Close button is used to exit the device software.  
Section 2B: Sprint Connection Manager Software  
35  
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Connection Status  
The Sprint Connection Manager software interface provides  
information about your current connection status. Other  
messages may appear as a result of customized options.  
Insert your Device...  
If the Sprint Connection Manager software fails to detect a  
device, the message “Insert your Device...” is displayed. In this  
state, the GO button is unavailable to indicate it cannot be  
engaged. The signal strength and image compression icons  
also are not visible.  
Disconnected  
In this state, the GO button is available and the signal  
strength icon is visible. Click GO to make a connection.  
36  
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Connecting  
In this state, Sprint Connection Manager is attempting to make a  
connection. During this action, the display will progress from  
“Connecting” to Authenticating,” to Authenticated.” The signal  
strength icon is visible and the GO button changes to Stop.  
If you attempt to establish a Sprint connection that requires a  
password, a dialog box appears. Enter the relevant information  
and click OK to continue the connection process.  
To cancel the connection, click Stop.  
Connected  
Once the connection is established, the message area  
displays “Connected” and the transfer/receive icon is  
now visible.  
For other messages, see “Settings” on page 49 and  
“Troubleshooting Tips” on page 61.  
Section 2B: Sprint Connection Manager Software  
37  
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Indicator Area  
The indicator area displays icons that help you keep track of  
your signal strength and roaming status, notify you when you  
receive messages, and indicate whether certain options or  
features are enabled.  
The table below lists the indicator area icons and explains the  
significance of each icon.  
Indicator Area Icons  
Icon Meaning  
The Signal Strength indicator uses bars to show the  
strength of the radio signal. The number of bars increases  
(up to a maximum of six) as the signal strength increases.  
Note: This icon is displayed only when data services are  
available.  
When no bars are shown, no connection is possible for one  
of the following reasons:  
You are outside of the Nationwide Sprint Network  
service area.  
The signal strength is too weak.  
A network problem is preventing the Sprint Mobile  
Broadband USB modem from obtaining service.  
The Transmit/Receive icon lets you know that a Sprint data  
connection is active.  
The Optimization image compression software is active.  
The CDMA 1xEVDO icon appears when CDMA 1xEVDO  
service is available and active.  
The Roaming indicator lets you know that you have  
roamed from a Sprint Network to a roaming partner's  
system.  
38  
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The GO Button  
The GO button is used to establish and cancel a connection. The  
text on the button changes during different connection stages.  
GO – Ready to establish a connection. Click the button to start  
a connection.  
Stop – Once a connection is established, the Go button  
changes to read Stop. A connection is being established or is  
already established. Click the button to cancel or disconnect.  
Section 2B: Sprint Connection Manager Software  
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LED Overview  
Your Sprint Mobile Broadband USB modem by Novatel  
Wireless, Ovation U720, has two LED lights located near the  
antenna of the device. The lights operate as follows:  
LED Behavior  
Indicates  
Off (no light)  
The device has no power. The  
device may not be completely  
inserted into the computer.  
Green (solid)  
The device is powered but is not  
transmitting or receiving data.  
Green (blinking slowly)  
Green (intermittent blinking)  
The device is powered and is  
searching for the network.  
The device is powered,  
connected, and is sending or  
receiving data.  
40  
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System Tray Icons  
The Sprint Connection Manager software displays an icon in the  
system tray (in the lower-right portion of the display screen on  
your computer). The system tray icon indicates your connection  
status.  
System Tray Icons  
Icon Meaning  
Connecting - Sprint Mobile Broadband USB modem ready  
for connection or currently making a connection.  
Connected - Connection established to the network and  
data transfer in process.  
Dormant - Connection established but no data transfer  
taking place  
Disconnected - Sprint Connection Manager running, but no  
connection in progress.  
Error - Sprint Connection Manager has encountered a  
hardware failure in your computer’s device or another error  
while attempting to connect.  
Section 2B: Sprint Connection Manager Software  
41  
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Establishing and Terminating Connections  
The Sprint Connection Manager software interface can be  
used to establish and terminate connections with the Sprint  
Mobile Broadband USB modem by simply clicking the GO or  
Stop buttons.  
Sprint Connection Manager Software  
Menu Options and Settings  
Click the Menu button, located at the upper left of the  
interface (see page 31), to launch the Sprint Connection  
Manager menu.  
Menu options are descibed in Section 2C, Menu Options  
beginning on page 43.  
42  
Section 2B: Sprint Connection Manager Software  
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Section 2C  
Menu Options  
In This Section  
Overview of Menu Items  
Menu Item Details  
Settings  
The Sprint Connection Manager’s primary menu options allow you to  
manage your device’s connections and settings. This chapter provides  
an overview and brief description of each of the options available under  
the Menu drop-down list.  
Section 2C: Menu Options  
43  
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