Quick Start Guide
AirCard® 595U
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Table of Contents
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Installing the Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Sprint Service Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
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Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing the Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Activation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Sprint Service Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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Welcome to Sprint
Sprint is committed to bringing you the best wireless technology available. We
built our network right from the start to give you what we believe you really
want from a wireless service provider—clear connections, private
communications, and time-saving features.
This guide will familiarize you with our technology and your new
Sprint Mobile Broadband USB modem through simple, easy-to-follow
instructions.
Welcome and thank you for choosing Sprint.
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Your Sprint Mobile Broadband USB Modem
Thank you for purchasing a Sprint Mobile Broadband USB modem. This USB
modem offers more freedom than ever before. No wires, no cables—just
access to your data when you need it. The power of the Internet is truly at
your fingertips.
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How to Use This Guide
The advantages of Sprint are as clear as each wireless connection you make.
With Sprint service, we give you what you really want from a wireless
service provider—clear connections, easy-to-understand service plans, and
self-servicing options for managing your account. All this is designed to
make your life easier and worry-free.
We know you’re eager to start using your Sprint Mobile Broadband USB
modem right away, and the sections of this guide are designed to help you
do just that.
your Sprint Mobile Broadband USB modem and the Sprint Connection
1
ManagerSM software on a Windows computer.
Sprint service. Blank spaces are provided so you can write down
important information that you’ll want to remember, such as the Sprint
user name for your account.
2
Broadband USB modem and the Sprint Connection Manager software
for Windows.
3
Sprint Mobile Broadband USB modem on a Mac computer.
4
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Getting More Information About the USB
Modem and Service
This guide introduces your USB modem’s basic features and services. To learn
how to use all the features of your USB modem and services on a Windows
document.) They provide information on:
ⅷ
Understanding the Sprint Connection Manager indicators, messages,
and menu options.
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
Managing your call history (Connection History).
Changing the settings.
Setting your USB modem’s security.
Troubleshooting.
And more.
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Installing the Software and Drivers on a Windows Computer
System Requirements
The Sprint Mobile Broadband USB modem is supported on:
ⅷ
ⅷ
ⅷ
Microsoft® Windows® Vista™.
Windows XP with Service Pack 2.
Windows 2000 with Service Pack 4 and high encryption support.
(See “High Encryption Requirements” in the user’s guide.)
Note:
Your USB modem will not work with handhelds or Pocket PCs.
To install and run the Sprint Mobile Broadband USB modem and
accompanying Sprint Connection Manager software on a Windows
computer, you will need these minimum system resources:
ⅷ
USB slots: One USB slot. (If your computer’s USB slot is vertical, use the
USB extension cable. Do not use the Sprint Mobile Broadband USB
modem or the USB extension cable in a USB hub or in a USB slot on a
keyboard.)
ⅷ
ⅷ
ⅷ
Disk drive: CD-ROM
Memory: 32 MB
Disk space: 32 MB
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Installation Overview
The process for installing and using your Sprint Mobile Broadband USB
modem may vary slightly, depending on the operating system you are
running.
The installation process on a Windows computer has three stages:
ⅷ
Sprint Connection Manager software (see page 3).
ⅷ
insert the battery into the USB modem, and insert the USB modem (see
ⅷ
USB modem to use your account (see page 8).
(If you’re using your USB modem on a Mac computer, for installation
Installing the Software on a Windows Computer
Do not insert the USB modem until you have installed the
Sprint Connection Manager software.
Caution:
Note:
Windows Vista and Windows 2000 users: You must log in with
administrative privileges to install the software and drivers.
Windows XP users: You may need to log in with administrative
privileges, depending on your Windows configuration.
Before beginning the installation process, it is recommended that you
quit all open applications.
To install the software on your computer:
1. Insert the Sprint Mobile Broadband USB modem installation CD into
your CD-ROM drive.
2. If the CD does not autostart, select Start > Run and enter
d:\SCMInstaller.exe, where d is your CD-ROM drive letter.
3. In the installation window, click Next.
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Installing the Software and Drivers on a Windows Computer
4. Read the License Agreement and select “I accept the terms in the license
agreement” to agree to the terms. Click Next. (A series of dialog boxes
guides you through the installation.)
5. Use the Next and Back buttons to navigate through the wizard.
6. In the Installation Complete! window, click Finish.
Installing the Drivers
To install the drivers:
1. If your USB modem has not yet been activated, ensure you are in the
network coverage area (not roaming).
2. Run Sprint Connection Manager. (Double-click the program’s icon
[
] on your desktop.)
3. Wait for Sprint Connection Manager to start up and display
“No device...”.
4. Slide the front panel off the USB modem.
5. Hold the battery so that the side with two white arrows faces up and
the gold contact points on the end of the battery line up with the gold
contact points on the USB modem. Insert the battery into the USB
modem.
To avoid the risk of explosion, use the same battery model when replacing
the battery. Properly dispose of the used battery.
Warning:
6. Slide the front panel onto the USB modem until the panel clicks into
place.
7. Slide the lever on the bottom of the USB modem in the direction
indicated by the triangle to release the USB modem’s USB connector.
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8. Adjust the USB connector to the desired angle.
The USB connector is adjustable to three positions (approximately 90,
135, and 160 degrees). Do not force the hinge past the last position—
this may break the connector.
9. Gripping both sides of the USB modem, insert it into your computer’s
USB slot.
When inserting or removing your USB modem, always grip it by its
sides, as this prevents damage to the USB modem.
WARNING:
Alternatively, you can attach the USB extension cable to your
computer’s USB slot, and then connect the USB modem to the USB
extension cable.
If your computer’s USB slot is vertical, use the USB extension cable. Do
not insert the USB modem or the USB extension cable into a USB hub
or a USB slot on a keyboard.
Note:
When the USB modem is properly inserted, the PWR LED is lit, and the
USB modem’s battery starts to charge.
Windows detects the USB modem and installs the drivers for it. This
may take a few minutes. Once completed, Sprint Connection Manager
should display “Disconnected” (if your USB modem is preactivated) or
the “One Touch Activation” window, or automatically start the
Activation Wizard.
10. Allow the battery to charge for approximately two hours before closing
the window or making a selection in it.
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Installing the Software and Drivers on a Windows Computer
11. If your USB modem is preactivated or if you have activated it at the
time of purchase, after you’ve charged the battery you are ready to
connect to the network. (In the Mobile Broadband window, click GO.)
– or –
has not been activated.
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Activating Your USB Modem
Before you can use your USB modem on the network, you must activate your
USB modem and account.
This chapter walks you through this process, and provides spaces for you to
enter important information, such as your Sprint user name, for later
reference.
If your USB modem is preactivated, or if you activated it at the time of
purchase, skip these steps and go directly to “Basics of Your USB
Note:
One Touch Activation
If the “One Touch Activation” window appears, click Yes to indicate that
you’d like to have the network auto-program your USB modem.
Sprint Connection Manager will display “Updating User Profile”.
If auto-programming of your USB modem is successful, Sprint Connection
Manager will then display “Disconnected,” after which you are ready to
If auto-programming of your USB modem was not successful, a message
window is displayed. To activate your USB modem, use the Activation
Wizard (see the next section).
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Activation Wizard
The Activation Wizard makes activation an easy task.
After you’ve installed the software and drivers (described earlier), the
Activation Wizard will guide you through the activation process if your
Sprint Mobile Broadband USB modem has not been activated.
1
Have These Things Ready
ⅷ
ⅷ
ⅷ
A phone
The city and state where your USB modem will primarily be used
A pen or pencil
2
Activation Wizard
If you close the activation wizard before finishing the USB modem
Note:
activation, you can start the Activation Wizard later from
Sprint Connection Manager (MENU > Settings > Sprint Mobile
Broadband - Sierra Wireless > Activation Wizard).
To activate your USB modem and account:
1. If the Activation Wizard has not started automatically, in
Sprint Connection Manager select MENU > Settings > Sprint Mobile
Broadband - Sierra Wireless > Activation Wizard.
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2. Call Sprint at the appropriate number displayed in the Activation
Wizard. When you reach a representative, click Next.
3. In the space provided below, write down your USB modem’s ESN
(Electronic Serial Number) or MEID (Mobile Equipment IDentifier). (The
ESN or MEID is displayed in the Activation Wizard and is also printed on
the label under the USB modem‘s battery.)
ESN/MEID: __________________________________________
Your Sprint Customer Service representative will give you an activation
code.
My activation code is: __________________________________
4. On your computer, enter the activation code in the space provided and
click Next.
Your Sprint Customer Service representative will give you a phone
number and MSID (Mobile System ID code, used for Wireless Local
Number Portability and to determine whether you are “home” or
“roaming”).
My Sprint Phone number is: _____________________________
My MSID is: _________________________________________
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5. On your computer, enter the phone number (no spaces or hyphens)
and, if not the same value as the phone number, the MSID value given
by the account representative, and then click Next.
A confirmation window will be displayed.
6. Confirm with the service representative that the information is correct.
If it is, click Yes. If it isn’t, click No, and re-enter the information.
7. Click Finish to complete the activation process.
8. Wait a few moments for the USB modem to automatically reset.
After Sprint sets up your account on the network, your USB modem should
be configured and ready for use.
3
Your Sprint Account Password
My account password is: ________________________________
with Sprint Customer Service.
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4
Your Sprint User Name
My Sprint User Name is: ________________________________
Your Sprint user name is automatically assigned to you when you sign up for
service. Your user name, which resembles an email address (for example,
[email protected]), is used with Sprint Mail.
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This section briefly describes how to use the Sprint Connection Manager
software and your Sprint Mobile Broadband USB modem on a Windows
computer. For complete information (including a description of all the
Connecting to the Network
To use Internet applications, your USB modem must first establish a network
connection.
To connect to the network:
1. Ensure that the USB modem is inserted into your computer’s USB slot.
Once the USB modem is inserted, do not remove it until you have
exited the Sprint Connection Manager software.
WARNING:
2. Start Sprint Connection Manager:
Ⅲ
Double-click the program’s icon (
– or –
) on your desktop.
Ⅲ
Select
(Windows Vista or Windows XP)
Start > All Programs > Sprint > Sprint Mobile Broadband (Sierra).
(Windows 2000)
Start > Programs > Sprint > Sprint Mobile Broadband (Sierra).
3. Click the GO button in the Mobile Broadband window.
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Once connected, Sprint Connection Manager displays “Connected,” and you can
use your Web browser, perform data transfers, and so on.
For information on charges associated with using your Sprint
connection, refer to your Sprint service plan.
Note:
To minimize unnecessary data transmissions between your computer
and your corporate network:
Tip:
● Work in “offline” mode, and connect only when you need to send
or receive email.
● Save attachments to a desktop folder and then open from that
folder, rather than opening attachments directly from within
messages.
● Remove the Preview Pane, or use the AutoPreview for headers
only.
For more information, see the user documentation of your email
client.
Enabling Sprint Location Services
To enable Sprint Location Services:
1. In Sprint Connection Manager select MENU > Settings > Sprint
Location Services, and then select Enable Location Services. (If a Privacy
Consent Agreement is displayed, you must read and accept it.)
ᮣ
If you do not have the Sprint Location Services option, then your
account, your USB modem, or both are not configured to support
Sprint Location Services. Contact Sprint Customer Service at
1-888-788-4727 (business use) or 1-888-715-4588 (personal use).
2. Ensure that Display GPS Receiver and Display 'Location & Search
Services' on the menu are selected.
3. Ensure that Network Mode (in the Sprint Mobile Broadband settings
window) is set to “Automatic” or “1X Only.”
Sprint Location Services may not be available if you’re not in the
network coverage area (roaming).
Note:
For the initial fix, you must be in the 1X network coverage area.
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Connection Status
The text displayed in Sprint Connection Manager provides information
about the status of your connection.
The USB modem is typically in one of these modes:
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
No device
Disconnected
Connecting
Connected
Device locked
Device powered off
OFF
Validating
Searching
Acquired
No device
Sprint Connection Manager did not detect a USB modem. The GO button is
unavailable.
Disconnected
Sprint Connection Manager is ready to connect to the network or to use
Sprint Location Services.
The GO button is available, and the signal strength icon (
) and, if the
Mobile Broadband window is expanded, the lock icon (
or
) is visible. To
initiate a connection, in the Mobile Broadband window click GO.
Connecting
Sprint Connection Manager is establishing a connection to the network.
Connected
The connection is established. In addition to the signal strength icon (
),
the transmit/receive icon ( for 1xEV-DO rev. A;
for 1X) is also displayed.
for 1xEV-DO rev. 0;
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If you expand the Mobile Broadband window ( ), the amount of data
transferred is shown:
Device Locked
The USB modem is locked, so that others cannot use the USB modem and
your account. To use most of the features, you must unlock the USB modem:
1. If the Mobile Broadband window is not expanded, click
2. Click the icon.
3. In the Enter User Lock Code window, enter the lock code, and click OK.
to expand it.
If you can’t recall your lock code, try using the last four digits of your USB
modem’s phone number. If this doesn’t work, call Sprint Customer Service
at 1-888-788-4727 (business use) or 1-888-715-4588 (personal use).
Tip:
Device Powered Off
The USB modem has been powered off (through Menu > Power Off Modem).
To use the USB modem, select Menu > Power On Modem.
OFF
Sprint Location Services are not available or are turned off.
To use Sprint Location Services:
1. Make sure the USB modem is turned on and the GPS Receiver window is
displayed.
ᮣ
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