TOA Electronics Modem 595U User Manual

Quick Start Guide  
AirCard® 595U  
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Table of Contents  
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Welcome to Sprint  
Sprint is committed to bringing you the best wireless technology available. We  
built our network right from the start to give you what we believe you really  
want from a wireless service provider—clear connections, private  
communications, and time-saving features.  
This guide will familiarize you with our technology and your new  
Sprint Mobile Broadband USB modem through simple, easy-to-follow  
instructions.  
Welcome and thank you for choosing Sprint.  
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Your Sprint Mobile Broadband USB Modem  
Thank you for purchasing a Sprint Mobile Broadband USB modem. This USB  
modem offers more freedom than ever before. No wires, no cables—just  
access to your data when you need it. The power of the Internet is truly at  
your fingertips.  
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How to Use This Guide  
The advantages of Sprint are as clear as each wireless connection you make.  
With Sprint service, we give you what you really want from a wireless  
service provider—clear connections, easy-to-understand service plans, and  
self-servicing options for managing your account. All this is designed to  
make your life easier and worry-free.  
We know you’re eager to start using your Sprint Mobile Broadband USB  
modem right away, and the sections of this guide are designed to help you  
do just that.  
The first section (page 1) guides you through the steps required to install  
your Sprint Mobile Broadband USB modem and the Sprint Connection  
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ManagerSM software on a Windows computer.  
The second section (page 7), for Windows users, helps you set up your  
Sprint service. Blank spaces are provided so you can write down  
important information that you’ll want to remember, such as the Sprint  
user name for your account.  
2
The third section (page 13) describes the basics of your Sprint Mobile  
Broadband USB modem and the Sprint Connection Manager software  
for Windows.  
3
The fourth section (page 23) describes how to install and use your  
Sprint Mobile Broadband USB modem on a Mac computer.  
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Getting More Information About the USB  
Modem and Service  
This guide introduces your USB modem’s basic features and services. To learn  
how to use all the features of your USB modem and services on a Windows  
computer, consult the online help or user guide. (See page 19 of this  
document.) They provide information on:  
Understanding the Sprint Connection Manager indicators, messages,  
and menu options.  
Managing your call history (Connection History).  
Changing the settings.  
Setting your USB modem’s security.  
Troubleshooting.  
And more.  
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Installing the Software (Windows)  
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Installing the Software and Drivers on a Windows Computer  
System Requirements  
The Sprint Mobile Broadband USB modem is supported on:  
Microsoft® Windows® Vista™.  
Windows XP with Service Pack 2.  
Windows 2000 with Service Pack 4 and high encryption support.  
(See “High Encryption Requirements” in the user’s guide.)  
Note:  
Your USB modem is also supported on Mac® OS X. See “Installing  
Your USB modem will not work with handhelds or Pocket PCs.  
To install and run the Sprint Mobile Broadband USB modem and  
accompanying Sprint Connection Manager software on a Windows  
computer, you will need these minimum system resources:  
USB slots: One USB slot. (If your computer’s USB slot is vertical, use the  
USB extension cable. Do not use the Sprint Mobile Broadband USB  
modem or the USB extension cable in a USB hub or in a USB slot on a  
keyboard.)  
Disk drive: CD-ROM  
Memory: 32 MB  
Disk space: 32 MB  
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Installation Overview  
The process for installing and using your Sprint Mobile Broadband USB  
modem may vary slightly, depending on the operating system you are  
running.  
The installation process on a Windows computer has three stages:  
Sprint Connection Manager software (see page 3).  
“Installing the Drivers” Run the Sprint Connection Manager software,  
insert the battery into the USB modem, and insert the USB modem (see  
Activating Your USB Modem” Activate your account and configure the  
USB modem to use your account (see page 8).  
(If you’re using your USB modem on a Mac computer, for installation  
Installing the Software on a Windows Computer  
Do not insert the USB modem until you have installed the  
Sprint Connection Manager software.  
Caution:  
Note:  
Windows Vista and Windows 2000 users: You must log in with  
administrative privileges to install the software and drivers.  
Windows XP users: You may need to log in with administrative  
privileges, depending on your Windows configuration.  
Before beginning the installation process, it is recommended that you  
quit all open applications.  
To install the software on your computer:  
1. Insert the Sprint Mobile Broadband USB modem installation CD into  
your CD-ROM drive.  
2. If the CD does not autostart, select Start > Run and enter  
d:\SCMInstaller.exe, where d is your CD-ROM drive letter.  
3. In the installation window, click Next.  
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Installing the Software and Drivers on a Windows Computer  
4. Read the License Agreement and select “I accept the terms in the license  
agreement” to agree to the terms. Click Next. (A series of dialog boxes  
guides you through the installation.)  
5. Use the Next and Back buttons to navigate through the wizard.  
6. In the Installation Complete! window, click Finish.  
Installing the Drivers  
To install the drivers:  
1. If your USB modem has not yet been activated, ensure you are in the  
network coverage area (not roaming).  
2. Run Sprint Connection Manager. (Double-click the program’s icon  
[
] on your desktop.)  
3. Wait for Sprint Connection Manager to start up and display  
“No device...”.  
4. Slide the front panel off the USB modem.  
5. Hold the battery so that the side with two white arrows faces up and  
the gold contact points on the end of the battery line up with the gold  
contact points on the USB modem. Insert the battery into the USB  
modem.  
To avoid the risk of explosion, use the same battery model when replacing  
the battery. Properly dispose of the used battery.  
Warning:  
6. Slide the front panel onto the USB modem until the panel clicks into  
place.  
7. Slide the lever on the bottom of the USB modem in the direction  
indicated by the triangle to release the USB modem’s USB connector.  
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8. Adjust the USB connector to the desired angle.  
The USB connector is adjustable to three positions (approximately 90,  
135, and 160 degrees). Do not force the hinge past the last position—  
this may break the connector.  
9. Gripping both sides of the USB modem, insert it into your computer’s  
USB slot.  
When inserting or removing your USB modem, always grip it by its  
sides, as this prevents damage to the USB modem.  
WARNING:  
Alternatively, you can attach the USB extension cable to your  
computer’s USB slot, and then connect the USB modem to the USB  
extension cable.  
If your computer’s USB slot is vertical, use the USB extension cable. Do  
not insert the USB modem or the USB extension cable into a USB hub  
or a USB slot on a keyboard.  
Note:  
When the USB modem is properly inserted, the PWR LED is lit, and the  
USB modem’s battery starts to charge.  
Windows detects the USB modem and installs the drivers for it. This  
may take a few minutes. Once completed, Sprint Connection Manager  
should display “Disconnected” (if your USB modem is preactivated) or  
the “One Touch Activation” window, or automatically start the  
Activation Wizard.  
10. Allow the battery to charge for approximately two hours before closing  
the window or making a selection in it.  
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Installing the Software and Drivers on a Windows Computer  
11. If your USB modem is preactivated or if you have activated it at the  
time of purchase, after you’ve charged the battery you are ready to  
connect to the network. (In the Mobile Broadband window, click GO.)  
– or –  
Proceed to Activating Your USB Modem” on page 8 if your USB modem  
has not been activated.  
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Activating Your USB Modem  
(Windows)  
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Activating Your USB Modem  
Before you can use your USB modem on the network, you must activate your  
USB modem and account.  
This chapter walks you through this process, and provides spaces for you to  
enter important information, such as your Sprint user name, for later  
reference.  
If your USB modem is preactivated, or if you activated it at the time of  
purchase, skip these steps and go directly to “Basics of Your USB  
Note:  
One Touch Activation  
If the “One Touch Activation” window appears, click Yes to indicate that  
youd like to have the network auto-program your USB modem.  
Sprint Connection Manager will display “Updating User Profile.  
If auto-programming of your USB modem is successful, Sprint Connection  
Manager will then display “Disconnected,” after which you are ready to  
connect to the network (click GO). Proceed to “Basics of Your USB Modem  
If auto-programming of your USB modem was not successful, a message  
window is displayed. To activate your USB modem, use the Activation  
Wizard (see the next section).  
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Activation Wizard  
The Activation Wizard makes activation an easy task.  
After you’ve installed the software and drivers (described earlier), the  
Activation Wizard will guide you through the activation process if your  
Sprint Mobile Broadband USB modem has not been activated.  
1
Have These Things Ready  
A phone  
The city and state where your USB modem will primarily be used  
A pen or pencil  
2
Activation Wizard  
If you close the activation wizard before finishing the USB modem  
Note:  
activation, you can start the Activation Wizard later from  
Sprint Connection Manager (MENU > Settings > Sprint Mobile  
Broadband - Sierra Wireless > Activation Wizard).  
To activate your USB modem and account:  
1. If the Activation Wizard has not started automatically, in  
Sprint Connection Manager select MENU > Settings > Sprint Mobile  
Broadband - Sierra Wireless > Activation Wizard.  
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2. Call Sprint at the appropriate number displayed in the Activation  
Wizard. When you reach a representative, click Next.  
3. In the space provided below, write down your USB modem’s ESN  
(Electronic Serial Number) or MEID (Mobile Equipment IDentifier). (The  
ESN or MEID is displayed in the Activation Wizard and is also printed on  
the label under the USB modem‘s battery.)  
ESN/MEID: __________________________________________  
Your Sprint Customer Service representative will give you an activation  
code.  
My activation code is: __________________________________  
4. On your computer, enter the activation code in the space provided and  
click Next.  
Your Sprint Customer Service representative will give you a phone  
number and MSID (Mobile System ID code, used for Wireless Local  
Number Portability and to determine whether you are “home” or  
“roaming”).  
My Sprint Phone number is: _____________________________  
My MSID is: _________________________________________  
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5. On your computer, enter the phone number (no spaces or hyphens)  
and, if not the same value as the phone number, the MSID value given  
by the account representative, and then click Next.  
A confirmation window will be displayed.  
6. Confirm with the service representative that the information is correct.  
If it is, click Yes. If it isn’t, click No, and re-enter the information.  
7. Click Finish to complete the activation process.  
8. Wait a few moments for the USB modem to automatically reset.  
After Sprint sets up your account on the network, your USB modem should  
be configured and ready for use.  
3
Your Sprint Account Password  
My account password is: ________________________________  
You’ll use this password when managing your account on www.sprint.com and  
with Sprint Customer Service.  
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Your Sprint User Name  
My Sprint User Name is: ________________________________  
Your Sprint user name is automatically assigned to you when you sign up for  
service. Your user name, which resembles an email address (for example,  
[email protected]), is used with Sprint Mail.  
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Basics of Your USB Modem (Windows)  
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This section briefly describes how to use the Sprint Connection Manager  
software and your Sprint Mobile Broadband USB modem on a Windows  
computer. For complete information (including a description of all the  
indicators and the menu options), see the online help (page 19) and the  
user’s guide (page 19).  
Connecting to the Network  
To use Internet applications, your USB modem must first establish a network  
connection.  
To connect to the network:  
1. Ensure that the USB modem is inserted into your computer’s USB slot.  
Once the USB modem is inserted, do not remove it until you have  
exited the Sprint Connection Manager software.  
WARNING:  
2. Start Sprint Connection Manager:  
Double-click the program’s icon (  
– or –  
) on your desktop.  
Select  
(Windows Vista or Windows XP)  
Start > All Programs > Sprint > Sprint Mobile Broadband (Sierra).  
(Windows 2000)  
Start > Programs > Sprint > Sprint Mobile Broadband (Sierra).  
3. Click the GO button in the Mobile Broadband window.  
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Once connected, Sprint Connection Manager displays “Connected,” and you can  
use your Web browser, perform data transfers, and so on.  
For information on charges associated with using your Sprint  
connection, refer to your Sprint service plan.  
Note:  
To minimize unnecessary data transmissions between your computer  
and your corporate network:  
Tip:  
Work in “offline” mode, and connect only when you need to send  
or receive email.  
Save attachments to a desktop folder and then open from that  
folder, rather than opening attachments directly from within  
messages.  
Remove the Preview Pane, or use the AutoPreview for headers  
only.  
For more information, see the user documentation of your email  
client.  
Enabling Sprint Location Services  
To enable Sprint Location Services:  
1. In Sprint Connection Manager select MENU > Settings > Sprint  
Location Services, and then select Enable Location Services. (If a Privacy  
Consent Agreement is displayed, you must read and accept it.)  
If you do not have the Sprint Location Services option, then your  
account, your USB modem, or both are not configured to support  
Sprint Location Services. Contact Sprint Customer Service at  
1-888-788-4727 (business use) or 1-888-715-4588 (personal use).  
2. Ensure that Display GPS Receiver and Display 'Location & Search  
Services' on the menu are selected.  
3. Ensure that Network Mode (in the Sprint Mobile Broadband settings  
window) is set to Automatic” or “1X Only.”  
Sprint Location Services may not be available if you’re not in the  
network coverage area (roaming).  
Note:  
For the initial fix, you must be in the 1X network coverage area.  
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Connection Status  
The text displayed in Sprint Connection Manager provides information  
about the status of your connection.  
The USB modem is typically in one of these modes:  
No device  
Disconnected  
Connecting  
Connected  
Device locked  
Device powered off  
OFF  
Validating  
Searching  
Acquired  
No device  
Sprint Connection Manager did not detect a USB modem. The GO button is  
unavailable.  
Disconnected  
Sprint Connection Manager is ready to connect to the network or to use  
Sprint Location Services.  
The GO button is available, and the signal strength icon (  
) and, if the  
Mobile Broadband window is expanded, the lock icon (  
or  
) is visible. To  
initiate a connection, in the Mobile Broadband window click GO.  
Connecting  
Sprint Connection Manager is establishing a connection to the network.  
Connected  
The connection is established. In addition to the signal strength icon (  
),  
the transmit/receive icon ( for 1xEV-DO rev. A;  
for 1X) is also displayed.  
for 1xEV-DO rev. 0;  
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If you expand the Mobile Broadband window ( ), the amount of data  
transferred is shown:  
Device Locked  
The USB modem is locked, so that others cannot use the USB modem and  
your account. To use most of the features, you must unlock the USB modem:  
1. If the Mobile Broadband window is not expanded, click  
2. Click the icon.  
3. In the Enter User Lock Code window, enter the lock code, and click OK.  
to expand it.  
If you can’t recall your lock code, try using the last four digits of your USB  
modem’s phone number. If this doesn’t work, call Sprint Customer Service  
at 1-888-788-4727 (business use) or 1-888-715-4588 (personal use).  
Tip:  
Device Powered Off  
The USB modem has been powered off (through Menu > Power Off Modem).  
To use the USB modem, select Menu > Power On Modem.  
OFF  
Sprint Location Services are not available or are turned off.  
To use Sprint Location Services:  
1. Make sure the USB modem is turned on and the GPS Receiver window is  
displayed.  
If the GPS Receiver window is not displayed, see “Enabling  
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