ENTRYPOINT
ADMINISTRATOR
GUIDE
Software version EP1.0
D14050.04
OCTOBER 2007
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TANDBERG ENTRYPOINT
USER GUIDE
Trademarks and Copyright
All rights reserved. This document contains information
that is proprietary to TANDBERG. No part of this publication
may be reproduced, stored in a retrieval system, or
transmitted, in any form, or by any means, electronically,
mechanically, by photocopying, or otherwise, without the
prior written permission of TANDBERG. Nationally and
internationally recognized trademarks and trade names
are the property of their respective holders and are hereby
acknowledged.
COPYRIGHT © 2007, TANDBERG
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TANDBERG ENTRYPOINT
USER GUIDE
Disclaimer & License Agreements
Disclaimer, License Agreements, and Patent Information
License Agreements
Patent Information
Disclaimer
The information in this document is furnished for informational
purposes only, is subject to change without prior notice, and should
not be construed as a commitment by TANDBERG.
All rights reserved. This document contains information that
is proprietary to TANDBERG. No part of this publication may
be reproduced, stored in a retrieval system, or transmitted,
in any form, or by any means, electronically, mechanically, by
photocopying, or otherwise, without the prior written permission of
TANDBERG. Nationally and internationally recognized trademarks
and trade names are the property of their respective holders and
are hereby acknowledged.
TANDBERG technology described in this manual is protected by one
or more of the following U.S. Patent Nos. 5,584,077 - 5,838,664
- 5,600,646 - 7,010,119 - 7,034,860 and other patents are pending
in the United States and/or other countries.
TANDBERG reserves the right to amend any of the information given
in this document in order to take account of new developments.
Every effort has been made to supply complete and accurate
information, however, TANDBERG assumes no responsibility or
liability for any errors or inaccuracies that may appear in this
document, nor for any infringements of patents or other rights of
third parties resulting from its use. No license is granted under any
patents or patent rights of TANDBERG.
Copyright © 1992, 1993, The Regents of the University of
California. All rights reserved.
This code is derived from software contributed to Berkeley by
Christos Zoulas of Cornell University. Redistribution and use in
source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
• Redistributions of source code must retain the above copyright notice,
this list of conditions and the following disclaimer.
• Redistributions in binary form must reproduce the above
copyright notice, this list of conditions and the following
disclaimer in the documentation and/or other materials provided
with the distribution.
• All advertising materials mentioning features or use of this
software must display the following acknowledgement:
• This product includes software developed by the University
of California, Berkeley and its contributors.
• Neither the name of the University nor the names of its
contributors may be used to endorse or promote products
derived from this software without specific prior written
permission.
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TANDBERG ENTRYPOINT
USER GUIDE
Operator Safety / Environmental Issues
For your own protection, please read the overleaf safety
instructions completely, before operating the equipment
and keep this manual for future reference. The information
in this summary is intended for operators. Carefully
observe all warnings, precautions and instructions both on
the apparatus and in the operating instructions.
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TANDBERG ENTRYPOINT
USER GUIDE
Safety Instructions
For your protection please read these safety
instructions completely before you connect
the equipment to the power source. Carefully
observe all warnings, precautions and
instructions both on the apparatus and in these
operating instructions.
• Never install cables, or any peripherals,
without first unplugging the device from it's
power source.
Lightning
Never use this apparatus, or connect/
disconnect communication cables or power
cables during lightning storms.
Communication Lines
Do not use communication equipment to report
a gas leak in the vicinity of the leak.
Servicing
Electromagnetic Compatibility (EMC)
• Do not attempt to service the apparatus
yourself as opening or removing covers may
expose you to dangerous voltages or other
hazards, and will void the warranty. Refer all
servicing to qualified service personnel.
Dust
This is a Class A product. In a domestic
environment this product may cause radio
interference in which case the user may be
required to take adequate measures.
Retain this manual for future reference.
Do not operate the apparatus in areas with high
concentration of dust.
Water and Moisture
• Do not operate the apparatus under or near
water – for example near a bathtub, kitchen
sink, or laundry tub, in a wet basement, near
a swimming pool or in other areas with high
humidity.
Vibration
• Unplug the apparatus from its power source
and refer servicing to qualified personnel
under the following conditions:
EC Declaration of Conformity
MANUFACTURER: TANDBERG Telecom AS
Do not operate the apparatus in areas with
vibration or place it on an unstable surface.
PRODUCT NAME: TANDBERG Entrypoint
• If the power cord or plug is damaged or
• Never install jacks for communication
cables in wet locations unless the jack is
specifically designed for wet locations.
frayed.
Power Connection and Hazardous
Voltage
• The product may have hazardous voltage
inside. Never attempt to open this product,
or any peripherals connected to the product,
where this action requires a tool.
TYPE NUMBER:
DESCRIPTION:
TTC2-03
• If liquid has been spilled into the
apparatus.
Network unit
• Do not touch the product with wet hands.
• If objects have fallen into the apparatus.
This product complies with Commission Directives:
• If the apparatus has been exposed to rain
LVD 73/23/EEC
EMC 89/336/EEC
R&TTE 99/5/EEC
Cleaning
or moisture
• This product should always be powered from
• Unplug the apparatus from communication
• If the apparatus has been subjected to
an earthed power outlet.
lines, mains power-outlet or any power
excessive shock by being dropped.
This product complies with harmonized
Standards:
• Never connect attached power supply cord
source before cleaning or polishing. Do not
use liquid cleaners or aerosol cleaners. Use
a lint-free cloth lightly moistened with water
for cleaning the exterior of the apparatus.
• If the cabinet has been damaged.
• If the apparatus seems to be overheated.
to other products.
EN 60950-1 : 2001, A11
EN 55022 : 1994, A1/A2
EN 55024 : 1998, A1/A2
EN 61000-3-2 : 2000
EN 61000-3-3 : 1995, A1
TBR 3 Layer 1, 2 and 3
TBR4 Layer 1, 2 and 3
• In case any parts of the product has visual
damage never attempt to connect mains
power, or any other power source, before
consulting service personnel
• If the apparatus emits smoke or abnormal
odour.
• Unplug the apparatus from communication
lines before cleaning or polishing. Do not
use liquid cleaners or aerosol cleaners. Use
a lint-free cloth lightly moistened with water
for cleaning the exterior of the apparatus.
• If the apparatus fails to operate in
accordance with the operating instructions.
• The plug connecting the power cord to the
product/power supply serves as the main
disconnect device for this equipment.
The power cord must always be easily
accessible.
Accessories
Use only accessories specified by the
manufacturer, or sold with the apparatus.
TECHNICAL CONSTRUCTION FILE NO.: X13526
YEAR WHICH THE CE-MARK WAS AFFIXED: 2005
Ventilation
For an official, signed version of this document,
or details regarding documentation from the
technical construction file, please contact
TANDBERG.
• Route the power cord so as to avoid it being
walked on or pinched by items placed upon
or against it. Pay particular attention to the
plugs, receptacles and the point where the
cord exits from the apparatus.
• Do not block any of the ventilation openings
of the apparatus. Never cover the slots and
openings with a cloth or other material.
Never install the apparatus near heat
sources such as radiators, heat registers,
stoves, or other apparatus (including
amplifiers) that produce heat.
• Do not tug the power cord.
• If the provided plug does not fit into your
• Do not place the product in direct sunlight or
outlet, consult an electrician.
close to a surface directly heated by the sun.
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TANDBERG ENTRYPOINT
USER GUIDE
Environmental Issues
Thank you for buying a product which contributes to a reduction
in pollution, and thereby helps save the environment. Our
products reduce the need for travel and transport and thereby
reduce pollution. Our products have either none or few
consumable parts (chemicals, toner, gas, paper). Our products
are low energy consuming products.
European Environmental Directives
Information for Recyclers
As a manufacturer of electrical and electronic equipment
TANDBERG is responsible for compliance with the requirements
in the European Directives 2002/96/EC (WEEE) and 2002/95/
EC (RoHS).
As part of compliance with the European WEEE Directive,
TANDBERG provides recycling information on request for all
types of new equipment put on the market in Europe after
August 13th 2005.
The primary aim of the WEEE Directive and RoHS Directive is
to reduce the impact of disposal of electrical and electronic
equipment at end-of-life. The WEEE Directive aims to reduce
the amount of WEEE sent for disposal to landfill or incineration
by requiring producers to arrange for collection and recycling.
The RoHS Directive bans the use of certain heavy metals and
brominated flame retardants to reduce the environmental impact
of WEEE which is landfilled or incinerated.
Please contact TANDBERG and provide the following details
for the product for which you would like to receive recycling
information:
TANDBERG’s Environmental Policy
Environmental stewardship is important to TANDBERG’s culture.
As a global company with strong corporate values, TANDBERG
is committed to following international environmental legislation
and designing technologies that help companies, individuals and
communities creatively address environmental challenges.
• Model number of TANDBERG product
• Your company’s name
• Contact name
• Address
• Telephone number
• E-mail.
TANDBERG has implemented necessary process changes to
comply with the European RoHS Directive (2002/95/EC) and the
European WEEE Directive (2002/96/EC).
TANDBERG’s environmental objectives are to:
• Develop products that reduce energy consumption, CO2
emissions, and traffic congestion
Digital User Guides
• Provide products and services that improve quality of life for
TANDBERG is pleased to announce that we have replaced the
printed versions of our User Guides with a digital CD version.
Instead of a range of different user manuals, there is now one
CD – which can be used with all TANDBERG products – in a
variety of languages. The environmental benefits of this are
significant. The CDs are recyclable and the savings on paper
are huge. A simple web-based search feature helps you directly
access the information you need. In addition, the TANDBERG
video systems now have an intuitive on-screen help function,
which provides a range of useful features and tips. The contents
of the CD can still be printed locally, whenever needed.
our customers
Waste Handling
• Produce products that can be recycled or disposed of safely
at the end of product life
• Comply with all relevant environmental legislation.
In order to avoid the dissemination of hazardous substances
in our environment and to diminish the pressure on natural
resources, we encourage you to use the appropriate take-back
systems in your area. Those systems will reuse or recycle most
of the materials of your end of life equipment in a sound way.
TANDBERG products put on the market after August 2005 are
marked with a crossed-out wheelie bin symbol that invites you to
use those take-back systems.
Please contact your local supplier, the regional waste
more information on the collection and recycling system in your
area.
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TANDBERG ENTRYPOINT
USER GUIDE
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TANDBERG ENTRYPOINT
USER GUIDE
To get You Up and Going
Before you start using the system we recommend that
you take your time to read through this section of the
User Guide to get you up and going.
This section outlines how to connect the system and
the basic operating principles.
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TANDBERG ENTRYPOINT
USER GUIDE
Unpacking and Installation
What’s in the Box?
Installation Site Preparations
General Installation Precautions
To avoid damage to the unit during transportation, the
Entrypoint is delivered in a special shipping box, which should
contain the following components:
• Make sure that the Entrypoint is accessible and that all
• Never install telephone wiring during a lightning storm.
cables can be easily connected.
• Never install telephone jacks in wet locations unless the
• For ventilation: Leave a space of at least 10cm (4 inches)
behind the Entrypoint’s rear panel and 10cm (4 inches) in
front of the front panel.
jack is specifically designed for wet locations.
• Entrypoint Server
• Network cables
• Never touch uninstalled telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
• The room in which you install the Entrypoint should have
an ambient temperature between 0ºC and 35ºC (32ºF and
95ºF) and between 10% and 90% non-condensing relative
humidity.
• ISDN cables (5m) (Qty 4) – only if the 3G/Audio GW 4xBRI
option is chosen
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone (other than a cordless type) during
an electrical storm. There may be a remote risk of electrical
shock from lightning.
• ISDN cables (5m) (Qty 1) – only if the 3G/Audio GW 1xPRI
option is chosen
• Do not place heavy objects directly on top of the Entrypoint.
• Ethernet cable (5m).
• Power Cables
• Install Sheet
• User Manual CD
• Registration Card
• Accessories bag (Console cable, rack ears, rubber feet)
Please report any discrepancies to your TANDBERG
representative immediately.
• Do not place hot objects directly on top, or directly beneath
• Do not use the telephone to report a gas leak in the vicinity
the Entrypoint.
of the leak.
• Use a grounded AC power outlet for the Entrypoint.
• The socket outlet shall be installed near to the equipment
• You will need a CSU (Channel Service Unit) between your
and shall be easily accessible.
system and the PRI line from your network provider.
• Never install cables without first switching the power OFF.
• Make sure that it is possible to receive and to make mobile
(H.324M) video calls from behind this line. Check this with
your network operator!
• This product complies with directives: LVD 73/23/EC, EMC
89/366/EEC, R&TTE 99/5/EEC.
• This product complies with the standards GR-63-CORE and
GR-1089-CORE and is NEBS approved by UL. For NEBS
compliance, there should be a clearance of 9.1cm between
the product and any other product mounted in the rack.
• If you are behind a PABX make sure that the PABX is capable
of routing mobile (H.324M) video calls.
A brief, yet detailed presentation of the procedure to get
you up and going can be found in the Installation Sheet
accompanying your TANDBERG product.
Connecting the Cables
RS232 cable. To control
the Entrypoint using the
data port, connect an
RS232 cable between
the Entrypoint’s RS232
connector and the
COM-port on a PC. See
and the Data Port
LAN cable. To use
the Entrypoint on
IP, connect a LAN
cable from the LAN
1 connector on the
Entrypoint to your
network. The LAN 2, 3
and 4 connectors are
not used and should be
left open.
Power cable. Connect
the system power
cable to an electrical
distribution socket.
ISDN PRI or BRI cables. The E1/T1 cable should be
connected to a CSU (Channel Service Unit). You will
need a CSU between your Entrypoint and the PRI line
from your network provider.
Command Interface User
Guide (available separately)
for more on this.
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1
TANDBERG ENTRYPOINT
USER GUIDE
Entrypoint Features at a Glance
About the Entrypoint
Features Highlights
Management Interfaces
The TANDBERG Entrypoint enables sites on IP and UMTS
Handsets to participate in meetings with each other with the
quality and reliability found in all TANDBERG equipment. An
Entrypoint system opens up a wide range of interactive video
and call routing services.
IP Services and Procedures
• H.324m, SIP and H.323 support
• Service Prefix
SOAP (Simple Object Access Protocol) is a lightweight protocol
for exchange of information in a decentralized, distributed
environment.
• Load balance.
XML (Extensible Markup Language) is a flexible way to create
common information formats and share both the format and
the data on the World Wide Web, intranets, and elsewhere.
This functionality can be used by management systems like the
TANDBERG Management Suite to control the Entrypoint
UMTS Services
The TANDBERG Entrypoint offers a variety of UMTS dial-in
services:
HTTP Web-interface for system management, call management
such as diagnostics and software uploads
• Direct Inward Dialling (DID) – the destination endpoint is
determined from the dialled number
Entrypoint Capacity – Typical Scenarios
HTTPS Hypertext Transfer Protocol over Secure Socket Layer is
a Web protocol that encrypts and decrypts user page requests
as well as the pages that are returned by the Web server. It uses
Secure Socket Layer (SSL) as a sublayer under its regular HTTP
application layering. HTTPS uses port 443 instead of HTTP port
80 in its interactions with the lower layer, TCP/IP. SSL uses a
40-bit key size for the RC4 stream encryption algorithm, which
is considered an adequate degree of encryption for commercial
exchange.
• Interactive Video Response (IVR) – the destination endpoint
can be selected via touch tones.
• TMS Corporate Directory – the destination end point can be
Due to the fixed bandwidth of UMTS video telephony every
call will be limited to 64 Kbits/s. This offers a capacity of 30
simultaneous calls through an E1 PRI, 23 simultaneous calls
through a T1 PRI, or 8 calls through a 4×BRI. Due to audio
transcoding (AMR to G.711) the bandwidth at IP side is 109
Kbits/s per session, 64 Kbits/s G.711 audio and 45 Kbits/s
H.263 video calling 3G to H.323 or SIP endpoints. For calls
between H.323 endpoints it is possible to set up 60 sessions
between 768 and 192 kbit.
selected via a search in a TMS phonebook.
• Menu – the destination end point or service can be selected
via a menu.
Security
• Secure Access - support XML/SOAP over HTTPS, Web (HTTP)
encrypted password and the services that can be disabled.
Network and Features
• Call rate of 64 kbit on ISDN side and 768 kbps on IP side for
each call is supported through the Entrypoint.
Video Quality
• Interactive Video and voice Response (IVR).
• H.263 video compression.
• Default Entrypoint service when calling Border Controller IP
number
Audio Quality
• Support voice only calls (VoIP gatewaying)
• AMR, G.711 audio compression
• Support AMR bit rate 4.75 Kbit – 12.2 Kbit.
Video IVR
• Selecting IP endpoint from address book.
Interoperability
• Worldwide compatibility with standards-based
videoconferencing systems
• Compatible with all available WCDMA H.324M video telephony
capable handsets supporting DTMF tones.
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TANDBERG ENTRYPOINT
USER GUIDE
The Front and Rear Panels
About the Rear Panel LED Operation
Connectors, Switches, Display, and Buttons
G r e e n : Normal operation.
•
•
Red Alarm or Loss of Signal (LoS) indicates that there is no
signal and thus no framing information received. A defective
or unplugged PRI cable will produce the same effect.
Yellow Alarm or Remote Alarm Indicator (RAI) means that
•
the Entrypoint is receiving framing info, but in this framing
info the other side tells the Entrypoint that it is not reading
the Gateway’s transmitted framing information. Typically, this
may be a broken connector in the transmit (TX) part of the
PRI cable. This could also indicate weak or noisy signal in the
transmit (TX) part of the PRI cable.
Blue Alarm indicates that the received frames are not
synchronized properly.
•
No LED’s illuminate, indicates that layer one framing is
•
working (right protocol like for example EURO ISDN selected),
however, there is a problem at layer 2 caused by for example
a CRC4 configuration mismatch.
LCD panel
Control buttons
RS232 interface
USB interface LAN interface
Power On/Off
indicator
Entrypoint Start-up
To start the Entrypoint, simply connect the power cable, and
press the power switch button at the back side to position 1.
Power switch
On the front panel of the system the power indicator LED,
marked Pwr, will turn GREEN.
VGA connector
1 PRI interface or 4 BRI interfaces
Power connector
Power switch
depending on the configuration ordered,.
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TANDBERG ENTRYPOINT
USER GUIDE
Configuring Your Entrypoint via the RS232
About Gateway Configuration
Configuring via the RS232
The Entrypoint requires some basic
Make sure the Entrypoint is Off and
connect an RS232 cable between the
Entrypoint and a PC.
Switch on the Entrypoint.
Start a terminal program on the PC and
configure it to:
configurations before it can be used. It will be
necessary to find the IP-address and to create
the dial-in and dial-out services to program
the ISDN-PRI Line numbers.
115200, 8, 1, None
Power switch
Configuration via the Front Panel
To assign a static IP-address, type
Xconf ip Assigment: “Static”
and
Restart the Entrypoint.
Start a WEB browser
and enter the
IP-address of the
Entrypoint. Default
password: TANDBERG
To configure the
Entrypoint for UMTS
dial-in, enter PRI or BRI
numbers and dial in
number(s). For details,
see Configuring the
As an alternative to the configuration via
RS232 you may use the LCD panel to
configure and check the IP settings, as well as
to reboot the system. This is outlined on the
next page.
Xconf ip address <IPAddr>
Note the case sensitivity!
To assign an IP Subnetmask, type
Xconf ip address subnetmask
<subnetmask>
To assign an IP Gateway address, type
Xconf ip address gateway
<gateway IP-address>
To configure the Entrypoint for IP dial in, register the Entrypoint to a Gatekeeper and enter
H.323 services. For details, see Configuring the Entrypoint
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TANDBERG ENTRYPOINT
USER GUIDE
Configuring the IP Address via the Front Panel
About Entrypoint Configuration
Configuring the IP Address via the Front Panel
The Entrypoint requires some basic
Switch on and press any key to produce
the Main Menu. Use UP/DOWN to navigate
to the IP Settings, if needed.
Press ENTER to access the IP Settings
submenu.
Use the UP/DOWN keys to select IP
Address.
configurations before it can be used. It is
necessary to configure the IP-address and
to create the dial-in and dial-out services to
program the ISDN-PRI Line numbers.
In addition to configure the IP address you
must also configure the default-gateway,
netmask and set IP assignment to static.
Press ENTER again to produce the
cursor.
Use UP/DOWN keys to navigate
between the digits of the number.
Configuring via the Front Panel
The LCD panel makes it possible to configure
and check the IP settings as well as to reboot
the system. The front panel LCD menu items
are as follows:
Use ENTER to enter Digit Altering Mode.
Use UP/DOWN to alter the digit value.
Press ENTER as many times as needed
to move to the next digit to be altered
and alter this digit.
IP Settings
IP Address
Menu Hierarchy
IP Netmask
IP Default GW
Main Menu
IP Settings
When finished editing use ESC to go to
the Confirm change menu.
Use ESC key to navigate back to the
main menu.
Use the UP/DOWN key to select yes or
no and ENTER to confirm.
IP Information
Commands
IP Information
IP Address
DHCP assigned IP-addresses are supported by the TANDBERG Entrypoint (factory default).
Commands
Reboot
Configuration via RS232
UP key
ENTER key
As an alternative to the configuration via the LCD
panel you may use RS232 to configure and the
system. This is treated on the previous page.
Switching On the Unit
Power switch
DOWN key
ESC key
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TANDBERG ENTRYPOINT
USER GUIDE
Using the Entrypoint
This section of the Entrypoint User Guide shows you how
to gain access to the system, how to get an overview of
ongoing calls, the menu operating principles, and how to
dial from UMTS as well as from IP. Examples are provided
for your convenience.
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TANDBERG ENTRYPOINT
USER GUIDE
Starting Up the Entrypoint
Entrypoint Start-up
Accessing the Entrypoint
You may access the
To start the Entrypoint, simply connect the
power cable, and set the power switch button
(both at the rear) to position I.
Entrypoint by entering the
IP-address of the Entrypoint
in a standard WEB-browser.
You will then be asked to
enter a password. You will
need to enter adminas
user name. The default
password for the Entrypoint
is TANDBERG. Remember
that the password is case
sensitive. Note that you may
also use SSH and Telnet to
configure the Entrypoint.
Power switch
SER NAME is admin
ASSWORD. Default
assword is TANDBERG (NB!
ase sensitive)
On the front panel of the system the power
indicator LED, marked PWR, will turn GREEN.
Forgot the Password?
You will be prompted for a new password.
Reboot the Entrypoint.
Connect to the Entrypoint via the serial interface once it has
restarted.
The pwrec account is active for one minute following a restart.
Beyond that time, the system will have to be restarted to
change the password.
Login with User Name pwrec.
No password is required.
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TANDBERG ENTRYPOINT
USER GUIDE
An Overview of the Management Menu System
The Overview Window
The System Status windows
of the Entrypoint can be
accessed via the default
URL: http://Entrypoint_IP_
Address/overview.
Service. Indicates the
service type, i.e. DID, IVR,
MS phonebook, Menu.
Remote Number. This is the
inbound number.
Duration. Duration of the
all in hours, minutes and
econds.
Log out and Help. Click on
he little key icon to log
ut and on the question
mark to gain access to Help
eatures.
Net. Indicates the net type,
i.e. H.323, H.324m, SIP or
Streaming.
ctions. Clicking on view
etails reveals both
ncoming and outgoing call
eg information.
The Overview window
presents information about
all calls routed through the
Entrypoint.
Clicking on a service
call entry shows the
service call details
of the respective call, like
e.g. inbound and outbound
numbers – see the next page
for more on this.
How to access the
Management Menu
System is described
on the previous page.
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TANDBERG ENTRYPOINT
USER GUIDE
Service Call Details
About Service Call Details
The Service Call Details Window
The View Call Details tab
presents information about
all calls routed through the
Entrypoint, i.e. inbound and
outbound numbers, duration
of the calls and call status
– i.e. ringing (alerting),
Incoming number. The service number,
e. the number an external user dialed
o get access to a portal service.
ervice. Indicates the service name, i.e.
DID, IVR, TMS Phonebook, Menu.
connecting and connected.
Duration. Indicates the duration of the
all in hours, minutes and seconds.
Incoming. Indicates the
information belonging to the
call leg of the calling party.
Details. Remote numbers of the
ncoming calls are the numbers
f the calling party and remote
umbers of the Outgoing calls are
he numbers of the called party
r service. Clicking View details
eveals the Call Details, i.e. details
belonging to the respective call leg.
Outgoing. Indicates the
information belonging to the
call leg of the called party/
service.
When View Details Has Been Selected
Status. Either alerting,
connected or disconnected.
Remote Number. For inbound call
egs it represents the number of the
alling party, for outbound call legs it
epresents the number of the called
arty or service
Net. Indicates the net type,
i.e. H.323, H.324m, SIP or
Streaming.
Duration. Duration of this call leg in
ours, minutes and seconds.
Incoming Number. Service
number; can only be
represented for inbound call
legs.
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TANDBERG ENTRYPOINT
USER GUIDE
Call Setup via Default Services
About Default Services
DID – Direct Inward Dialling
The Entrypoint is equipped with a number
of persistent default services, i.e. services
stored in the on-board non-volatile memory.
Therefore, these services will always
be available after a system restart. The
following persistent default services can be
distinguished:
When dialling number 67890000 this will match without leaving a
Example Hotline
Entry details:
remainder. The H.323 number that will be connected to will be: 51234
(construction: prefix). When dialling number 67894321 there will be no
match. When dialling number 678900009876 one is also connected to
the same H.323 endpoint, since there is a match on 67890000 and the
remainder, i.e. 9876, is discarded. Note that Use Remainder is set to No!
Enabled: Check
Name: H.324m-H.323
Net Type: H.324m
Prefix:
Suffix:
67890000
• Direct Inwards Dialling (DID) – Defines a
one-on-one relation between an inbound
and an outbound number.
Service Type: Direct Inwards Dialling
Arguments:
Net Type: H.323
AV Mode: Auto + fallback to audio
Prefix: 51234
Suffix
Use Remainder: No
Allow Forwarding: No
• Dial Extension (IVR) – Also known as
Interactive Voice/Video Response (IVR),
defines a relation between an inbound
number and an interactive service, i.e. a
menu, via which an outbound service can
be connected to. The outbound service
can be an audio or video service or an
externally connected endpoint.
Dial Extension (IVR) Example
• Menu service – A menu based call
directory.
• TMS Corporate Directory (phone book) – A
connection with the installed TANDBERG
Management System (TMS) phone book
is set up. Via the phone book menu an
outbound call to another endpoint, e.g. a
3G Mobile, H.323 or SIP endpoint, can be
set up.
Example
1. A 3G handset user calls a Dial Extension service number.
2. The Entrypoint activates the Welcome screen and sound.
3. The Entrypoint, when set in the dial plan, shows the DTMF Information screen.
4. The 3G handset user enters the extension (H.324m, H.323 or SIP alias) followed by the # (pound-sign) to indicate end of number.
5. The Entrypoint starts to call the endpoint and the Connecting picture and sound are activated.
6. When the call is connected audio and video are transmitted through the Entrypoint.
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TANDBERG ENTRYPOINT
USER GUIDE
Dialling from UMTS – Using Phone Book
About TMS Corporate Directory
Example of IVR – Using the Phone Book
The TMS Corporate Directory service allows
one Endpoint, i.e. a UMTS phone, H.323 or
Example 1
1. Pressing 8 once, twice and three times in a row followed by a # sign, will result in a list with names starting with a letter t, u or v respectively.
SIP, to dial another Endpoint directly, without
knowing or having to (manually) enter the
extension number via DTMF. TMS Corporate
Directory is a menu based dial-in method,
which combines a directory listing from TMS
with IVR. In this mode the user can search
in the global address book provided via TMS
using the alphanumeric part of the keypad.
The TMS Corporate Directory service searches
and displays entries matching the user input
string.
2. Pressing 8 once, thereafter pressing 6 three times results in the search string to. Pressing 8 twice and 6 once, results in um. Pressing 8 three time
and 6 three times results in vo. If one wants to reach Tom Arne press 8 followed by three times 6, i.e. search string to.
3. To select the person you wish to dial, press the corresponding key to place a call to that person.
The star ( ) key on the keypad is used as backspace.
*
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TANDBERG ENTRYPOINT
USER GUIDE
Viewing the System Status
To view the current status of the system, hover with the
mouse pointer over Status to produce a drop-down menu
as shown here. This section discusses the respective
menu items.
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TANDBERG ENTRYPOINT
USER GUIDE
ISDN/PRI Status (PRI Versions only)
Select PRI Status to access the PRI Status pane.
The PRI status indication consist of 3 fields (see About the Rear
Panel LED Operation below for PRI status):
• Active – Indicates weather the PRI port is active or not.
• Total number of channels – indicates the maximum available
number of simultaneous ISDN slots (calls) per port; typically
30 for an E1 PRI and 8 for an E1 BRI.
• Number of free channels – indicates the number of free B-
channels on ISDN.
• To view the ISDN PRI status, select the ISDN status item of
the Status tab.
About the Rear Panel LED Operation
In addition to the web page indications, the ISDN interface also
contains 4 LEDs, located at the the Entrypoint rear panel.
These LEDs indicate the following PRI status:
G r e e n : Normal operation
•
•
Red Alarm or Loss of signal (LOS) indicates that there is
no signal and thus no framing info received. A defect or
unplugging the PRI cable will produce the same effect.
Yellow Alarm or Remote Alarm Indicator (RAI) means that the
•
Entrypoint is receiving framing info, but in this framing info
the other side tells the Entrypoint that it is not reading the
Gateway’s transmitted framing info. Typically, this may be a
broken connector in the transmit (TX) part of the PRI cable.
This could also indicate weak or noisy signal in the transmit
(TX) part of the PRI cable.
Blue Alarm indicates that the received frames are not
synchronized properly.
•
No LED’s illuminate, indicates that layer one framing is
•
working (right protocol like for example EURO ISDN selected),
however there is a problem at layer 2 caused by for example
a CRC4 configuration mismatch.
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TANDBERG ENTRYPOINT
USER GUIDE
ISDN/BRI Status (BRI Versions only)
Select ISDN/BRI Status to access the ISDN/BRI Status pane.
BRI hardware status indication
The screenshot shows the status page of a BRI version of the
Entrypoint. The BRI status displays the conditions of ISDN
layer 1 and 2 separately. Green indicates up and in sync. Red
indicates not in sync and indicate probably a disconnected
ISDN line.
Besides the indications on the webpage each ISDN BRI
interface located at the back-side of the Entrypoint has a green
and orange LED. The meanings of these LEDs are:
Green: Layer 1 of the ISDN signalling is up.
•
••
Green and Orange. This indicates that both layers 1 and 2
are up. In some countries the orange LED can blink on a
regular interval, or is turned on when there is an active call.
No LED’s illuminate. This indicates that there is no
connection or a wrongly wired connection.
•
In some countries layer 2 can be down when there is no
activity (ongoing connections).
However, layer 2 should become active once a call is
made or received.
In case the BRI Entrypoint is connected with less than 4
BRI lines, the BRI interfaces with the highest number(s)
should be left open. For example when only 2 ISDN lines
are used they should be connected with interface 1 and 2.
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TANDBERG ENTRYPOINT
USER GUIDE
H.323 Gatekeeper Status
About H.323 Status
Registration Status Registered
H.323 Gatekeeper Status
shows the current status of
the Gatekeeper registration.
To view H.323 gatekeeper
status, as indicated in the
screenshot shown here,
select H.323 Status item of
the Status tab.
Registration Status. If Registered, the
ntrypoint is registered to the Gatekeeper with
elow mentioned Address and Port.
P Address. Shows the IP address of the
Gatekeeper.
ort. Shows the destination port number on
he Gatekeeper.
Registration Status Inactive
In case the Entrypoint is in direct mode or
in case the gatekeeper IP address is filled
n incorrectly, the Entrypoint will not be
egistered with the Gatekeeper, and the
egistration status is stated as Inactive.
Registration Status Rejected
Registration status will show Rejected when:
• Gatekeeper unreachable; the Entrypoint’s
H.323 stack returns this reject message in
case the gatekeeper is down.
• Duplicate alias; a system with an identical
Note that, since this
target system is not
an endpoint it is not
name has already been registered.
• Authentication failure; Authentication
ID and/or Authentication Password are
incorrect.
possible to use its IP
address to place calls to or
through the Entrypoint!
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TANDBERG ENTRYPOINT
USER GUIDE
System Resources
To view available resources
of the Entrypoint, open
System Resources of the
Status tab, as shown here.
This menu item shows the
amount of active sessions,
i.e. video and audio calls on
this system. The system load
percentage indicates the
processor load.
These figures depend on the
system’s use of resources.
he use of Call Forwarding
in dial plans reduces system
load and therefore increases
the number of simultaneous
calls.
A System Load of 0%
indicates no load on
the Entrypoint!
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TANDBERG ENTRYPOINT
USER GUIDE
Configuring the Entrypoint
To configure the Entrypoint, hover with the mouse pointer
over the System configuration to produce a drop-down
menu. The drop-down menu consists of 6 items, i.e. ISDN,
IP, H.323, SIP, SNMP and System, to configure respective
system parts.
Changing settings in the menus belonging to the ISDN, IP
and System items only become effective after a system
reboot, therefore these items all contain Restart buttons.
Every configuration item is supported with a ? button for
information about this specific item.
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TANDBERG ENTRYPOINT
ISDN/PRI Configuration (ISDN/PRI Versions only)
USER GUIDE
PRI Interface Configuration.
Indicates the lowest
PRI Protocol. Select between the following PRI
protocols:
numbered E1/T1 B-channel
the system is allowed to
use for each PRI-line when
selecting channels for
outgoing calls. Not in use in
this version.
• NI (National ISDN)
• ATT (AT&T Custom)
• Euro (ETSI = Euro ISDN)
• Japan (Japan/Taiwan ISDN)
Outgoing Bearer capability
Within ISDN different bearer capabilities are
sed to signal the type of data (Voice, Data,
H320, H.324M), which is used by telephony
witches and other equipment to determine
ow to handle data or calls (compressing voice
ata neglect etc). The outgoing bearer capability
ets the ISDN bearer capability for the outgoing
elephone (voice only) and video telephone calls.
Enable CRC-4. Used for most
E1-PRI configurations. If your
network equipment does not
support this feature, switch
off PRI CRC-4.
• H.324M: This ITU standardized capability is
selected for outgoing calls by default.
• UDI: In some situations the switch does
not accept calls which use the correct
H.324M capability. This setting makes it
possible to use the Entrypoint in these
situations via selecting UDI.
• Prefix on National/International Numbers
• Specifies the prefix, which has to be added
to National and International numbers,
respectively.
Fractional line operation:
Low Channel. Indicates
the lowest numbered E1/
T1 B-channel the system is
allowed to use for each PRI-
line when selecting channels
for outgoing calls. Presently,
this setting has no effect.
• The signalling specifies whether the
call is national or international. Since
these prefixes are removed from inbound
telephone numbers, the correct prefixes
have to be added on call-backs.
These settings only apply if the Service
providers network uses prefixes for national
and international calls.
Save. When all settings are
entered, click on Save to
store the new settings.
Note that changing from E1
to T1 configuration requires
a restart of the unit (click
Restart to restart the unit).
All incoming calls are accepted
independent of their bearer
capabilities, consequently audio calls
are accepted as well.
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TANDBERG ENTRYPOINT
ISDN/BRI Configuration (ISDN/BRI Versions only)
USER GUIDE
BRI Protocol. Select between the following BRI
protocols:
Select BRI to access the BRI
Configuration pane.
• ETSI (Euro ISDN)
• National ISDN
• AT&T Custom
• Japan/Taiwan ISDN
Save. When all settings
are entered, click on Save
to make the new settings
become effective.
Outgoing Bearer capability. Within ISDN
different bearer capabilities are used to signal
he type of data (Voice, Data, H320, H.324M),
which is used by telephony switches and other
equipment to determine how to handle data
or calls (compressing voice data neglect etc).
The outgoing bearer capability sets the ISDN
bearer capability for the outgoing telephone
voice only) and video telephone calls.
• H.324M: This ITU standardized capability
You cannot configure
ISDN BRI lines for
is selected for outgoing calls by default.
special functions like
• UDI: In some situations the switch does
not accept calls which use the correct
H.324M capability. This setting makes it
possible to use the Entrypoint in these
situations via selecting UDI.
dial out only! The Gateway
will automatically select a
free BRI line for H.323 to
3G calls and possibly block
a DiD or an IVR menu when
the BRI lines have different
numbers. Consequently, we
strongly recommend that
all ISDN BRI lines have the
same number range!
Contact your ISDN or
telecom supplier about
numbering plans of ISDN
lines.
All incoming calls are accepted
independent of their bearer
capabilities, therefore audio calls are
accepted as well.
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TANDBERG ENTRYPOINT
IP Configuration
USER GUIDE
IP Address Assignment is DHCP or Static:
Select IP from the
Configuration to access the
IP Configuration pane.
• DHCP: Dynamic Host Configuration Protocol
can be selected when a DHCP server
is present. Static IP Address, Static IP
Subnet Mask and Static IP Gateway are
ignored because these parameters are
assigned by the DHCP server.
DNS Interface
Up to five Domain Name
Server IP addresses can be
specified here. Your LAN
administrator will provide
the correct values for these
fields. By default these fields
are set to 127.0.0.1
• Static: If Static assignment is used, the
Entrypoint’s IP address, IP subnet mask, and
the Gateway’s IP address must be specified
in the respective IP address fields.
P Ethernet Speed provides five settings to
hoose from:
• Auto The Gateway will negotiate detect the
speed and duplex on the LAN.
• 10Half The Gateway will connect to the LAN
Date and Time Settings. An
NTP server address can be
specified here to provide the
Entrypoint with up-to-date
time and date information.
using 10 Mbps/Half Duplex.
• 10Full The Gateway will connect to the LAN
using 10 Mbps/Full Duplex.
• 100Half The Gateway will connect to the
LAN using 100 Mbps/Half Duplex.
• 100Full The Gateway will connect to the
LAN using 100 Mbps/Full Duplex.
Save. When ready to store
the new settings, press
Save. These settings will
take effect when the system
has been restarted.
P Address. The Static IP Address defines
he network address of the Entrypoint. This
ddress is only used in static mode. Your LAN
dministrator will provide you with the correct
ddress for this field.
Restart. This button will
restart the Entrypoint.
Any changes made in the
IP Configuration of the
Entrypoint will take effect
after the system has been
restarted.
PSubnetMask. TheStaticIPSubnetMaskdefines
he type of network. Your LAN administrator will
rovide the correct value for this field.
P Gateway. The Static Gateway IP address is
et to 127.0.0.1 by default. In case of a router
nter its address here. Your LAN administrator
will provide the correct value for this field.
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TANDBERG ENTRYPOINT
H.323 Configuration
USER GUIDE
Mode. Enables the Entrypoint to register with a
Select H.323 to access the
H.323 Configuration pane.
atekeeper or leave it unregistered, i.e. in direct
mode. Make sure that System Name is always
et in direct mode. When registered with a
atekeeper, the H.323 Status shows Registered,
he gatekeeper’s IP address and the Port used.
When registered with
a gatekeeper, the
H.323 Status shows
Registered, the gatekeeper’s
IP address and the Port used
(see also Status, H.323
Status).
When the registration fails, the Registration status
will be rejected. Three cases can be distinguished:
• Gatekeeper unreachable; the Entrypoint’s H.323
stack returns this reject message in case the
gatekeeper is down.
• Duplicate alias; a system with an identical name
Dialling out from IP to
IP or ISDN, through
the Entrypoint,
has already been registered.
• Authentication failure; Authentication ID and/or
Authentication Password are incorrect.
requires the use of H.323
numbers (E.164 aliases and
service prefixes). This means
that the Entrypoint must be
registered to a gatekeeper;
select the H.323 menu item
in the Configuration menu.
electing direct mode will result in no gatekeeper
egistration; hence it is not possible to dial through
he Entrypoint via alias names. The H.323 Status
shows Inactive.
P Address. Enter the Gatekeeper IP address that
he Entrypoint should register to. Leaving this
mpty will result in direct dialling without the use
f aliases.
Save. When ready to store
the new settings, press
Save.
uthentication Mode is Off or Auto.
• Off. Register to the Gatekeeper without
In case password is not
set/configured/inserted,
the Entrypoint will still
authentication.
• Auto. Register to the Gatekeeper with H.235
authentication using ID/Password given below.
use the Authentication ID to
register with the gatekeeper.
However, when the Authentica-
tion ID is left “unused”, the
System Name field. will be used
to register the Entrypoint with
the gatekeeper instead. In case
both the Authentication ID field
and the System Name field
are “unused” the Entrypoint
can not be registered with the
gatekeeper.
uthentication ID and Password. Enter the ID and pass-
word required to perform H.235 authentication at the
Gatekeeper. To register with a Gatekeeper that requires
authentication, an NTP server has to be configured.
If the Gatekeeper is configured with an
alternative Gatekeeper, the Status area
may report a registration to the IP address
of the alternative Gatekeeper.
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TANDBERG ENTRYPOINT
SIP Configuration
USER GUIDE
Select SIP to access the SIP
Configuration pane.
SIP settings
nabled. Entrypoint will use
his Proxy for call setup.
SIP proxy address. Enter
he IP Address of the
roxy server to which the
ntrypoint will use for call
etups.
Save. When ready to store
the new settings, press
Save. These settings will
take effect when the system
has been restarted.
SIP proxy port. Enter the port
umber belonging to that SIP
roxy IP address.
Setting Mode to Off
will not hide the SIP
proxy address and
port settings!
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TANDBERG ENTRYPOINT
SNMP Configuration
USER GUIDE
SNMP (Simple Network
Management Protocol) is
used for monitoring and
configuring different units in
a network. The Entrypoint’s
SNMP Agent responds
to requests from SNMP
Managers (a PC program
etc.). SNMP traps are
SNMP Mode. The SNMP operation modus can
be set to:
• On. Turns SNMP On
• Off. Turns SNMP Off
• ReadOnly. Do not send SNMP information
to the host
• TrapsOnly. Only send SNMP information
identified as TRAPS to the host.
generated by the agent to
inform the manager about
important events.
SNMP Community name. SNMP Community
names are used to authenticate SNMP
equests. SNMP requests must have this
password’ in order to receive a response from
he SNMP agent in the Entrypoint.
Select SNMP to access the
SNMP Configuration pane.
The SNMP Community name is case
sensitive!
ystem contact. Used to identify the system
ontact via SNMP tools such as HPOpenView
r TANDBERG Management Suite.
ocation. Used to identify system location
ia SNMP tools such as HPOpenView or
ANDBERG Management Suite.
Save. Press Save to activate
new settings.
Host IP Address (1, 2 and 3). Identifies the
P-address of the SNMP manager. Up to three
ifferent SNMP Trap Hosts can be defined.
Your LAN administrator should provide the
correct values for these fields.
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TANDBERG ENTRYPOINT
System
USER GUIDE
To configure the miscellaneous
settings on the Entrypoint,
select the System
Configuration. To change the system name of
he Entrypoint, enter the new system name in
he System Name field.
Configuration item.
Note that when the Authentication ID in the
H.323 link is left empty, the System Name
ield will be used to register the Entrypoint
with the gatekeeper in stead. In case both the
uthentication ID field and the System Name
ield are left empty the Entrypoint can not be
egistered with the gatekeeper.
ervices. The different IP services on the
Entrypoint – Telnet, SSH, HTTP and HTTPS,
can be disabled independently to prevent
access to the system. Moreover, with Session
Time Out, a maximum login time can be set.
External Manager settings. To enable
ooperation between the Entrypoint and an
external TANDBERG Management System (TMS)
enter both its IP address and its path.
Save. When ready to store
the new settings, press
Save. These settings will
take effect when the system
has been restarted.
Restart. This button will
restart the Entrypoint.
Any changes made in the
IP Configuration of the
Entrypoint will take effect
after the system has been
restarted.
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TANDBERG ENTRYPOINT
USER GUIDE
Maintenance and Upgrade
The Maintenance section describes how the system
software can be upgraded, how new options can be made
available via the installation of option keys, how the
system password can be changed, and how the system is
restarted.
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TANDBERG ENTRYPOINT
USER GUIDE
Maintenance – General
Under the Maintenance tab
the system software can be
upgraded, new options can
be made available via the
installation of option keys,
the system password can
be changed, and the system
can be restarted.
System Information
• Software Version. Shows the currently
installed Software version.
• Hardware Serial Number. This unique
identifier number for the Entrypoint must
be provided when ordering Software
Upgrades and Option Keys.
The Entrypoint’s system
software can be upgraded
via the Upgrade item in the
Maintenance menu. It also
shows current software
version and the Entrypoint’s
hardware serial number. For
new software versions a
release key must be entered
before the upgrade can be
activated.
Release Key. Needed to upgrade a system to
a new version. Dot releases do not require an
option key.
To upgrade the
Entrypoint, a valid
Release key and
Software file are
required. However,
for dot-release upgrades
a Release Key won’t be
needed.
To expand software options
additional Option keys
are required. Contact your
TANDBERG representative
for more details.
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TANDBERG ENTRYPOINT
USER GUIDE
Maintenance – Upgrading the System
Upgrading the System
Once you have entered the release key in the Release Key field
(see the previous page) and pressed Install Software a new win-
dow will appear, which enables the entry of the software package,
i.e. a .pkg, file to be uploaded For dot release upgrades a Release
Key won’t be needed.
After the .pkg file has been selected, this will be uploaded
into the flash memory of the Entrypoint.
After the upload has been completed, this message is
shown.
This screen appears after clicking the Restart System
button.
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TANDBERG ENTRYPOINT
USER GUIDE
Maintenance – Option Keys, Password and Restart
Option Keys
Password
Restart
To expand software options additional Option keys are required.
Contact your TANDBERG representative for more details.
Add Option key.
Enter the supplied
option keys and
press Add Option.
Key. Shows
the option-key
number.
Description. Shows
the software
function belonging
to the key number.
Forgot the password? Use the following procedure to set a new
password:
The Entrypoint can be restarted either via the Restart System
menu item in the System configuration menu or via the Restart
System buttons in the ISDN, IP, Misc and Upgrade System
menus.
• Reboot the Entrypoint and connect to the Entrypoint via the
serial interface once it has restarted.
• Login with User Name pwrec. No password is required.
• You will be prompted for a new password.
The pwrec account is only active for one minute following a
restart. Beyond that time the system will have to be restarted
again to change the password.
New options take effect after the next restart only.
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TANDBERG ENTRYPOINT
USER GUIDE
Services
On Entrypoint systems dial plans can be configured with default
services. Four default services can be distinguished:
• Direct Inwards Dialling
• Dial Extension (IVR)
• Menu
• TMS Corporate Directory
These services can be found under the Service Configuration tab.
Each default service has a specific number of parameters which can
be set by the user.
A dial plan can be configured around one of the default services. To
configure a dial plan select the Dialplan Configuration item.
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TANDBERG ENTRYPOINT
USER GUIDE
Default Services
About Default Services
The Service Configuration Window
The Entrypoint is equipped with a number
of persistent default services, i.e. services
stored in the on-board non-volatile memory.
Therefore, these services will always
be available after a system restart. The
following persistent default services can be
distinguished:
• Direct Inwards Dialling (DID). Defines a
one-on-one relation between an inbound
and an outbound number.
• Dial Extension (IVR). Also known as
Interactive Voice/Video Response (IVR),
defines a relation between an inbound
number and an interactive service, i.e. a
menu, via which an outbound service can
be connected to. The outbound service
can be an audio or video service or an
externally connected endpoint.
• Menu Service. A menu based call directory.
• TMS Corporate Directory (phone book). A
connection with the installed TANDBERG
Management System (TMS) phone book
is setup. Via the phone book menu an
outbound call to another endpoint, e.g. a
3G Mobile, H.323 or SIP endpoint, can be
setup.
To view all service entries select the Service
Configuration menu from the Service tab.
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TANDBERG ENTRYPOINT
USER GUIDE
Dialplan Configuration
About Dialplan Configuration
Dialplan Configuration Window
Dialplan Details
To view all dialplan configuration
entries or create a new dial plan
select the Dialplan configuration
menu item from the Services
tab.
To view the dialplan entry details, click on the
dialplan entry or on View/Edit of the respective
dial plan. As has been discussed on the previous
page four default services can be distinguished:
• Direct Inwards Dialling
• Dial Extension (IVR)
• Menu
• TMS Corporate Directory (Phone book)
For each default service the dialplan setup will
be illustrated with an example on the following
pages.
Note: Number matching is performed on dial
plans from the top to bottom.
Each dial plan has the following general fields,
i.e. Dialplan entry details:
• Enabled. If the box is checked the service
becomes available.
• Name. The name of the dial plan as represented
in the Dialplan Configuration overview.
• Net type. Inbound call net type; either H.324m,
H.323, SIP or All. All means that independent
of the net type the call is accepted on a match
with the predefined Prefix and Suffix.
• Prefix. Number to which the first part of the
inbound number (bnr) is matched. The prefixis
specified in the dial plan entry. The prefix is
stripped from the inbound number.
• Suffix. Number to which the last part of the
inbound number (bnr) is matched. The suffix
is specified in the dial plan entry. The suffix
is also stripped from the inbound number.
The part of the number which remains after
stripping both prefix and suffix is called
remainder (See also the “useremainder”
option in a DID service).
In the dialplan: When the Net Type is set to All make sure that the
prefix and/or suffix is a valid H.323 prefix.
Is changed to:
name: Test 123
nettype: All
prefix: ”12@10.47.8.74”
service: FOO
Setting it to All means that the prefix will be registered to the
gatekeeper.
Example:
The H.323 registration will now fail, because”12@10.47.8.84” is not a
valid H.323 prefix
An existing dialplan entry:
name: Test 123
nettype: SIP
prefix: 12@10.47.8.74”
service: FOO
• Service. Select one of the services as
configured in the Services menu item (see the
previous page for more on this).
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TANDBERG ENTRYPOINT
USER GUIDE
Argument Details for the Default DID Service
DID Argument Details
Use Remainder. Specifies whether a particular part,
i.e. the remainder, of the inbound number will be used
to form a part of the outbound number.
Suffix. Specifies the last part, i.e. the part
Prefix. Specifies the first part, i.e. the part
preceding the remainder, of the outbound
number. The outbound prefix can be
defined under Arguments.
No Media Sources can be added to DID
service.
appended to the remainder, of the Outbound
number. The outbound suffix can be defined
under Arguments.
For a remainder to become non-zero a specified
inbound Prefix has to match the first part and/
or a specified inbound Suffix has to match the last
part of an inbound number, however individually or
combinations of both never fully match the complete
inbound number.
Net type. Either H.324m, H.323 or SIP of the
outbound call.
V mode. This mode determines the outbound audio
nd video call settings. It is either Audio Only, Audio +
ideo, Auto(matic) no fallback to audio, Auto + fallback
o audio and Auto + always fallback to audio.
Both inbound Prefix and Suffix can be defined under
Dialplan entry details. When Use Remainder, is
active the previously mentioned “remainder” will be
appended to and precede the Prefix and the Suffix
of the outbound number, respectively. The outbound
Prefix and Suffix precede and append, respectively,
the “remainder” as to form the complete outbound
number.
• In the Audio Only mode a voice call is being setup,
even when all endpoints support both audio and
video capabilities. Note that this setting will be
overruled in case Allow Forwarding is set to Yes
and both endpoints possess audio and video
capabilities.
The latter prefix and suffix can be defined under
Arguments. Prefixes and suffixes are standard
parameters of dial plans.
• In the Audio + Video mode a call is only being setup
when endpoints support both audio and video
capabilities and a call with both these capabilities
can be set up.
Suppose, as an example, in the Dialplan entry details
the inbound Prefix equals 9876 and inbound suffix
equals 54. In the Arguments settings the outbond
prefix equals 1234. For an inbound connection to
phone number 9876154 the Entrypoint will strip the
prefix 9876 and the suffix 54 from the called number,
hence the remainder equals 1. For the outbound
connection the Entrypoint will add the prefix (configured
in arguments) in front of the remainder, hence the
outbound number equals 12341.
• In the Auto mode a call is being setup according to
the capabilities of the endpoints. Of the latter, 3
versions can be distinguished: no fallback to audio,
fallback to audio or always fallback to audio.
• In the no fallback to audio case either an audio +
video or an audio only call is being setup, depending
on the capabilities choice of the initiating endpoint,
i.e. when an audio + video call is being set up,
whereas the receiving endpoint only supports audio,
the call is terminated.
For the same settings with an inbound number
9876254 results in an outbound number 12342.
In case the prefix and/or suffix fully match the
inbound number the remainder will be empty and the
useremainder value will be ignored.
• In the fallback to audio case capabilities can be
changed to an audio only call when the receiving
endpoint supports only audio, even when an audio +
video call is being set up by the initiating endpoint.
• The always fallback to audio case is used in case
the telephony switch interferes or cannot handle
capability renegotiation, therefore when an audio
+ video call fails automatically an audio call will be
set up.
Allow forwarding. After call setup the
call is offloaded from the Entrypoint
system,i.e.notroutedviatheEntrypoint
system any longer, to free resources.
Use sub number. The sub number is a number
extension following the main number separated from
Allow forwarding must be switched off
Secretary functionality will be discussed in
the examples.
the main number by an . In this way a number plan
*
behind a main number can be reached directly.
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TANDBERG ENTRYPOINT
USER GUIDE
Argument Details for a Default IVR Service
IVR Argument Details
Net type. Identical to DID service (see the
previous page for details).
V mode. Identical to DID service (see the
revious page for details).
refix. Identical to DID service (see the
revious page for details).
uffix. Identical to DID service (see the
revious page for details).
llow forwarding. Identical to DID service (see
he previous page for details).
Show DTMF Information Screen. This is a
screen used within the service to draw the
attention of the user to activate DTMF tones
on its endpoint. This screen can be turned on
default value) or off.
Media Sources. Some of the default Media
Sources, like the Welcome Screen and the
DTMF Information Screen as mentioned under
he Media Sources of this service, can be
eplaced by the user.
Note that the Dial Extension number can
also be used in audio only mode.
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TANDBERG ENTRYPOINT
USER GUIDE
Argument Details for a Default Menu Service
Menu Service Argument Details
Allow forwarding. Identical to DID service –
ee two pages back for details.
Entry [1 - 5]. For each of the five entries in
he menu a number of three items can be
onfigured:
• Name. Name of the service as depicted in
the menu.
• Net type. Call type of the outbound call
• Service number. The outbound call number
dialled on selection of the respective menu
item.
Media Sources. Some of the default Media
Sources, like the Welcome Screen the
DTMF Information Screen and the audio file
belonging to the main menu, as mentioned
nder the Media Sources of this service, can
e replaced by the user. Replacing the latter
mentioned audio file enable the possibility to
se the Menu service in audio only mode as
well. The entries within a Menu service can
lso be used to link to another Menu service.
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TANDBERG ENTRYPOINT
USER GUIDE
Argument Details for a Default TMS Corporate Directory (Phone Book Service)
TMS Corporate Directory Argument Details
TMS address. IP address of Tandberg
Management System (TMS).
llow forwarding. Identical to DID service – for
etails, see three pages back.
how DTMF Information Screen. Identical to
Dial Extension (IVR) service.
V mode. Identical to DID service – for details,
ee three pages back.
Media Sources. Some of the default Media
Sources, like the Welcome Screen, the DTMF
nformation Screen and the Please wait movie
s mentioned under the Media Sources of this
service, can be replaced by the user.
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TANDBERG ENTRYPOINT
USER GUIDE
Example 1: Number-plan mapping
Entry details: Enabled:
Name:
Check
H.324m-H.323
Net Type:
H.324m
Prefix:
6789
Suffix:
Arguments:
Service:
Direct Inwards Dialling
H.323
Auto + fallback to audio
5
Dial Plan Examples
Net Type:
A V Mode:
Prefix:
Use Remainder:
Allow Forwarding: No
Given the supported net types, H.324m, H.323
and SIP, 9 unique inbound and outbound net
type combinations for both DID and IVR dial
plans can be defined
Suffix:
Yes
When dialling the number 67890000 there will be a match with
“0000” as the remaining number. The H.323 number that will be
connected to will be: 50000 (construction: Prefix + Use remainder
number). When dialling number 67894321 this will match with
Some of these combinations will be discussed
in a few examples.
“4321” as the remaining number. The H.323 number to call will be:
54321. In this way a range of ISDN numbers can be mapped onto
for instance a range of H.323 numbers.
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TANDBERG ENTRYPOINT
USER GUIDE
Some Dial Plan Examples ( )
I
About the Examples
DID Dial Plan Examples
Given the supported net types, H.324m, H.323
and SIP, 9 unique inbound and outbound net type
combinations for both DID and IVR dial plans can be
defined:
Example 1: Number-plan mapping
Example 2: Hotline
Entry details: Enabled:
Name:
Check
H.324m-H.323
H.324m
Entry details: Enabled:
Name:
Check
H.324m-H.323
H.324m
Net Type:
Net Type:
Prefix:
Service:
Net Type:
A V Mode:
Prefix:
6789
Prefix:
67890000
Direct Inwards Dialling
H.323
Auto + fallback to audio
51234
1. H.324m–SIP
2. H.324m–H.324m
3. H.324m–H.323
Suffix:
Arguments:
Direct Inwards Dialling
H.323
Auto + fallback to audio
5
Suffix:
Arguments:
Service:
Net Type:
A V Mode:
Prefix:
Use Remainder: No
Allow Forwarding: No
4. H.323–SIP
5. H.323–H.324m
6. H.323–H.323
Suffix:
Use Remainder:
Allow Forwarding: No
Yes
Suffix
When dialling number 67890000 this will match without leaving
a remainder. The H.323 number that will be connected to will be:
51234 (construction: prefix). When dialling number 67894321 there
will be no match. When dialling number 678900009876 one is also
connected to the same H.323 endpoint, since there is a match on
67890000 and the remainder, i.e. 9876, is discarded.
When dialling the number 67890000 there will be a match with
“0000” as the remaining number. The H.323 number that will be
connected to will be: 50000 (construction: Prefix + Use remainder
number). When dialling number 67894321 this will match with
“4321” as the remaining number. The H.323 number to call will be:
54321. In this way a range of ISDN numbers can be mapped onto
for instance a range of H.323 numbers.
7. SIP–SIP
8. SIP–H.324m
9. SIP–H.323
Some of the above combinations will be discussed
in a few examples. Examples on this page deal with
DID dial plans, whereas examples on the next page
describe IVR scenarios.
Note that Use Remainder is set to No!
Example 3: H.323 to H.323 Secretary Functionality
Entry details: Enabled:
Name:
Check
Secretary
Net Type:
H.323
Prefix:
986521
Suffix:
Arguments:
Service:
Net Type:
A V Mode:
Direct Inwards Dialling
H.323
Auto + fallback to audio
Prefix: (See note below)
Suffix:
Use Remainder: No
Allow Forwarding: No (Must be “No” for the secretary
option to work properly
For example when dialling number 986521 on an H.323 endpoint, one
is connected to a secretary. She or he can connect you to another
endpoint by dialling this endpoint number terminated with the # sign.
Note: The E.164 alias to the secretaries video system has to be
configured in the prefix field in arguments for this service to work
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TANDBERG ENTRYPOINT
USER GUIDE
Some Dial Plan Examples ( )
II
Dial Extension (IVR) Examples
Dial Extension (IVR) Dial Plan Examples
Interactive Video Response (IVR), also called
extension dial-in, is an automated answering
system that directs the call to the IP endpoint
indicated by the caller. The caller uses
telephone tones (DTMF) to enter the H.323/
SIP alias or extension.
Example 4: 3G to H.323 IVR
Example 5: 3G to H.323 via a Phone book
Entry details: Enabled:
Name:
Check
Entry details: Enabled:
Name:
Check
3G-H.323- Phonebook
H.324m
3G-H.323-IVR
H.324m
123478
Dial Extension
H.323
Net Type:
Prefix:
Net Type:
Prefix:
123489
Suffix:
Service Type:
Suffix:
Arguments:
Service Type:
Net Type:
A V Mode:
TMS Corporate Directory
e.g. H.323
Auto
IVR is useful in case a limited amount of
numbers, e.g. ISDN PRI or BRI lines, is
available.
Arguments:
Net Type:
A V Mode:
Auto
Prefix:
Suffix:
Prefix:
Suffix:
Allow Forwarding: No
Allow Forwarding: No
An example shall be provided:
1. An endpoint user calls a Dial Extension
When dialling number 123489 on a 3G handset, one is connected
to an TMS Corporate Directory, from which an H.323 or SIP endpoint
can be selected. Note that the Net Type to be selected in arguments
is irrelevant, since the endpoint to be called is selected from a phone
book.
When dialling number 123478 on a 3G handset, one is connected to an
IVR service, from which an H.323 endpoint number can be entered.
service number.
2. The Entrypoint activates the Welcome
picture and sound.
3. The Entrypoint, when set in the dial plan,
shows the DTMF Information screen.
4. The endpoint user enters the extension
(H.324m/H.323/SIP alias) followed by the
# (pound-sign) to indicate end of number.
5. The Entrypoint starts to call the endpoint
and the Connecting picture and sound are
activated.
Example 6: 3G to SIP IVR
Entry details: Enabled:
Name:
Check
6. When the call is connected audio and video
are transmitted through the Entrypoint (SIP
to SIP calls and H323 to H323 calls will
only go through the Entrypoint when Allow
Forwarding is set to No).
3G-SIP-IVR
H.324m
1234790
Dial Extension
SIP
Net type:
Prefix:
Suffix:
Service type:
Arguments:
Net Type:
A V Mode:
Auto
Prefix:
Suffix:
@<SIP_Proxy_Address or Registrar_Address>
Allow Forwarding: No
It is not possible to configure ISDN BRI
lines for special functions like dial out
only. The Entrypoint will automatically
select a free BRI line for H.323 to 3G
calls and possibly block a DID or an
IVR menu when the BRI lines have
different numbers.
When dialling number 1234790 on a 3G handset, one is connected to
<UserInputNumber>@<SIP_Proxy_Address or Registrar_Address>, where
UserInputNumber is the number keyed in by the user from within the IVR
menu.
Consequently, we strongly recommend
that all ISDN BRI lines have the same
number range.
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TANDBERG ENTRYPOINT
USER GUIDE
Secretary Service
The secretary service enables a caller (Alice)
to be relayed to a callee (Bob) via a third party
(Secretary).
The secretary relays the call to Bob by dialling
Bob’s number followed by the pound sign, i.e.
#. In this example 12345# Now the call is
automatically redirected to Bob. In case for the
outbound call Allow Forwarding is also set to Off
Alice is connected to Bob via the Entrypoint box
and therefore using resources, i.e. increasing
processor load.
The processor load can be reduced by
offloading the call from the system. Alice will be did service; let this DID service start with a
connected to Bob directly, without intervention
of the Entrypoint system, by setting Allow
Forwarding and Use Remainder to On for a
specially for this purpose configured outbound
Prefix (31 in this example). To connect Alice with
Bob the secretary therefore has to dial Prefix +
Bob’s number (3112345 in the example).
Alice calls either via a DID, Dial Extension,
Menu or Phone book service a secretary (No.
9876 in this example).
Offloading the Entrypoint system:
Make sure that for the inbound call party,
i.e. Alice, the Allow Forwarding is set to Off,
otherwise the call will be offloaded from the
system, i.e. Alice is connected to the secretary
directly, which disables the influence of the
Entrypoint system on this service.
Secretary
9876
2. Secretary dials DID service3112345#
Prefix = 31, Allow Forwarding= ON
and Use Remainder= ON
Secretary
9876
1. Alice dials9876
Allow Forwarding= OFF !
Call Setup via:
Bob
(12345)
Entrypoint System
Alice
- DID
- Dial Extension (IVR)
- Menu
- Phonebook
Bob
(12345)
Alice
Entrypoint System
Allow Forwarding= OFF !
3. Alice is connected to Bob
directly
Secretary
9876
2. Secretary dials 12345#
Allow Forwarding= OFF
1. Alice dials9876
Allow Forwarding= OFF !
Bob
(12345)
Entrypoint System
Alice
3. Alice is connected to Bob
via the Entrypoint system
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TANDBERG ENTRYPOINT
USER GUIDE
TMS Corporate Directory
The TMS Corporate Directory service allows one Endpoint, i.e. a UMTS
phone, H323 or SIP, to dial another Endpoint directly, without knowing
or having to (manually) enter the extension number via DTMF.
TMS Corporate Directory is a menu based dial-in method, which
combines a directory listing from TMS with IVR. In this mode the user
can search in the global address book provided via TMS using the
alphanumeric part of the keypad.
The TMS Corporate Directory service searches and displays entries
matching the user input string. A maximum of 6 entries per page are
displayed.
One can browse back and forth through the pages by pressing the
button or the # button, respectively. With the 0 button one can go
*
back to a previous stage in the service or even back to the previous
service when the phone book is entered via the entry point or dial
extension service.
A menu option is available when text is present next to the respective
button. In case access to multiple phone books is available, the user
can select one in the first stage. In the second stage, either a search
string can be entered by the user, or one can use DTMF to search
alphabetically.
All names matching the search string will be displayed up to a
maximum of 10 pages, where each page contains a maximum of 6
names. Pressing the # button will commence the search. Entering an
empty search string, i.e. pressing the # button without entering any
character, will show a two-stage alphabetical menu structure providing
the first letter of the search string only.
In the third stage one of the matched names can be selected by
pressing the number preceding the name. When multiple numbers
are provided with the selected name one can select the number of
choice and the dialling of the outbound number will be commenced
immediately.
If the above left search field is left empty and Search
(lower right corner) is clicked on, the alphabetical
search as shown to the right will be displayed.
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TANDBERG ENTRYPOINT
USER GUIDE
Contact Information
EUROPEAN HEADQUARTERS
Philip Pedersens vei 20, 1366 Lysaker, Norway
Telephone: +47 67 125 125
Fax: +47 67 125 234
Video: +47 67 126 126
E-mail: tandberg@tandberg.com
U.S. HEADQUARTERS
1212 Avenue of the Americas, 24th Floor, New York, NY 10036
Telephone: +1 212 692 6500
Fax: +1 212 692 6501
Video: +1 212 692 6535
E-mail: tandberg@tandberg.com
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