State Industries Water Heater SSED 5 User Manual

Instruction Manual  
coMMercIal electrIc Water heaters  
Models ssed 5 thru ssed 120  
for deIonIZed Water only  
InstallatIon - operatIon - serVIce -  
MaIntenance - lIMIted Warranty  
asMe  
Thank you for buying this energy efficient water  
heater. We appreciate your confidence in our  
products.  
place these InstructIons adjacent to Water heater and notIfy oWner to keep for future reference.  
PRINTED 0210  
317803-000  
Download from Www.Somanuals.com. All Manuals Search And Download.  
General safety InforMatIon  
precautIons  
hydroGen Gas (flaMMaBle)  
DO NOT USE THIS APPLIANCE IF ANY PART HAS BEEN UNDER  
WATER. Immediately call a qualified service technician to inspect  
the appliance and to replace any part of the control system which  
has been under water.  
If the unit is exposed to the following, do not operate heater until all  
corrective steps have been made by a qualified service agency.  
1. External fire.  
2. Damage.  
3. Firing without water.  
GroundInG InstructIons  
This water heater must be grounded in accordance with the National  
ElectricalCodeand/orlocalcodes.Thesemustbefollowedinallcases.  
Failure to ground this water heater properly may also cause erratic  
control system operation on ELECTRONIC CONTROL models.  
Hydrogen gas can be produced in a hot water system served by this water  
heaterthathasnotbeenusedforalongperiodoftime(generallytwoweeks  
ormore).Hydrogengasisextremelyammable.Toreducetheriskofinjury  
under these conditions, it is recommended that the hot water faucet be  
opened for several minutes at the kitchen sink before using any electrical  
appliance connected to the hot water system. If hydrogen gas is present  
there will probably be an unusual sound such as air escaping through the  
pipe as water begins to flow. THERE SHOULD BE NO SMOKING OR  
OPEN FLAME NEAR THE FAUCET AT THE TIME IT IS OPEN.  
This water heater must be connected to a grounded metal, permanent  
wiring system, or an equipment grounding conductor must be run with  
the circuit conductors and connected to the equipment grounding  
terminal or lead on the water heater.  
When servicing this unit, verify the power to the unit is turned off prior to opening the control cabinet door.  
3
Download from Www.Somanuals.com. All Manuals Search And Download.  
taBle of contents  
SAFE INSTALLATION, USE AND SERvICE...........................................................2  
TEMPERATURE REGULATION ...........................................................................16  
High Temperature Limit Controls (ECO).......................................................16  
Thermostat Controls.....................................................................................16  
Temperature Adjustment ..............................................................................16  
CONTROL SYSTEM OPERATION .......................................................................17  
Heating Element Operation..........................................................................17  
Control System Features .............................................................................17  
Control System Navigation...........................................................................17  
The Desktop Screen ....................................................................................17  
Temperatures Menu .....................................................................................20  
Heater Status Menu .....................................................................................22  
Economy Mode Settings ..............................................................................24  
Alarm Output Setup Menu............................................................................27  
Display Settings Menu .................................................................................27  
Heater Information Menu .............................................................................27  
Current Fault/Alert Menu..............................................................................28  
Fault History Menu.......................................................................................28  
Fault Occurrence Menu................................................................................28  
Restore Factory Defaults Menu ...................................................................29  
MAINTENANCE ....................................................................................................30  
General ........................................................................................................30  
Temperature-Pressure Relief valve Operation.............................................30  
Flushing........................................................................................................30  
Sediment Removal.......................................................................................30  
Lime Scale Removal ....................................................................................31  
TROUBLESHOOTING CHECKLIST .....................................................................32  
Not Enough or No Hot Water .......................................................................32  
Hard Water...................................................................................................32  
Water is Too Hot...........................................................................................32  
Water Heater Makes Strange Sounds..........................................................32  
Leakage Checkpoints...................................................................................32  
WARRANTY..........................................................................................................33  
GENERAL SAFETY INFORMATION.......................................................................3  
Precautions ....................................................................................................3  
Hydrogen Gas (Flammable)...........................................................................3  
TABLE OF CONTENTS...........................................................................................4  
INTRODUCTION.....................................................................................................4  
Preparing for the Installation ..........................................................................4  
DIMENSIONS AND CAPACITIES DATA .................................................................5  
FEATURES AND COMPONENTS ..........................................................................6  
APPROvALS...........................................................................................................7  
MODEL AND RATING .............................................................................................7  
LOCATING THE NEW WATER HEATER................................................................7  
Facts to Consider About the Location ............................................................7  
INSTALLATION REQUIREMENTS .........................................................................8  
Required Ability ..............................................................................................8  
General ..........................................................................................................8  
Contaminated Water ......................................................................................8  
Circulating Pump............................................................................................8  
Temperature-Pressure Relief valve................................................................8  
Water Line Connections.................................................................................9  
Closed Water Systems...................................................................................9  
Thermal Expansion ........................................................................................9  
ELECTRICAL DATA...............................................................................................10  
General ........................................................................................................10  
Branch Circuit...............................................................................................10  
Heater Circuits .............................................................................................10  
Control Circuits.............................................................................................10  
Power Circuit................................................................................................10  
WIRING DIAGRAMS.............................................................................................12  
OPERATION- ........................................................................................................15  
General ........................................................................................................15  
Filling the Water Heater................................................................................15  
Initial Start Up...............................................................................................15  
Draining the Water Heater............................................................................15  
IntroductIon  
Thank You for purchasing this water heater. Properly installed and  
maintained, it should give you years of trouble free service.  
with wet hands or when standing in water. When replacing  
fuses always use the correct size for the circuit. See page 12  
through 14.  
aBBreVIatIons used  
The principal components of the heater are identified on page 6.  
The model and rating plate on page 7 interprets certain markings  
into useful information. Both of these references should be used  
to identify the heater, its components and optional equipment.  
Abbreviations found in this Instruction Manual include:  
ANSI - American National Standards Institute  
ASME - American Society of Mechanical Engineers  
GAMA - Gas Appliance Manufacturer’s Association  
NEC - National Electrical Code  
NFPA - National Fire Protection Association  
UL - Underwriters Laboratory  
CSA - Canadian Standards Association  
2. The installation must conform with these instructions and the  
local code authority having jurisdiction and the requirements  
of the power company. In the absence of code requirements,  
follow NFPA-70 (current edition). The National Electrical Code  
may be ordered from: National Fire Protection Association, 1  
Batterymarch Park, Quincy, MA 02269.  
preparInG for the InstallatIon  
3. If after reading this manual you have any questions or do not  
understand any portion of the instructions, call the toll free  
number on the back cover for further assistance.  
1. Read the “General Safety” section of this manual first and then  
the entire manual carefully. If you don’t follow the safety rules,  
the water heater may not operate safely. It could cause DEATH,  
SERIOUS BODILY INJURY AND/OR PROPERTY DAMAGE.  
A sample rating plate and barcode tag are shown on page 7 of this  
manual. In order to expedite your request, please have the serial  
number and item ID from the barcode tag available for the technician.  
This manual contains instructions for the installation, operation,  
and maintenance of the electric water heater. It also contains  
warnings throughout the manual that you must read and be  
aware of. All warnings and all instructions are essential to the  
proper operation of the water heater and your safety. READ  
THE ENTIRE MANUAL BEFORE ATTEMPTING TO INSTALL  
OR OPERATE THE WATER HEATER.  
4. Carefully plan your intended placement of the water heater.  
Examine the location to ensure the water heater complies with  
the “Locating the New Water Heater” section in this manual.  
Installation and service of this water heater requires ability  
equivalent to that of a licensed tradesman or qualified agency  
(page 2) in the field involved. Plumbing and electrical work are  
required.  
Detailed installation diagrams are in this manual. These  
diagrams will serve to provide the installer with a reference  
for the materials and method of piping suggested. IT  
IS NECESSARY THAT ALL WATER PIPING AND THE  
ELECTRICAL WIRING BE INSTALLED AND CONNECTED  
AS SHOWN IN THE DIAGRAMS.  
5. For installation in California this water heater must be braced or  
anchored to avoid falling or moving during an earthquake. See  
instructions for correct installation procedures. Instructions may  
be obtained from California Office of the State Architect, 1102 Q  
Street, Suite 5100, Sacramento, CA 95811.  
Particular attention should be given to the installation of  
thermometers at the locations indicated in the diagrams as  
these are necessary for checking the operation of the heater.  
6. Massachusetts Code requires this water heater to be installed in  
accordance with Massachusetts 248-CMR 2.00: State Plumbing  
Code and 248-CMR 5.00.  
Be sure to turn off power when working on or near the electrical  
system of the heater. Never touch electrical components  
4
Download from Www.Somanuals.com. All Manuals Search And Download.  
dIMensIons and capacItIes data  
SSED  
Tank Capacity  
All Dimensions in Inches (mm)  
Approximate Shipping Wt.  
Maximum  
KW Input  
Gallons  
Liters  
19  
A
B
C
D
Lbs.  
82  
Kg.  
37.2  
48.1  
59  
5
10  
3
20 1/2  
26 1/4  
27 1/4  
35 3/4  
45 3/4  
54 3/4  
50 1/2  
49 1/4  
58 1/4  
63 1/4  
521 mm  
667 mm  
16 1/4  
18 3/4  
20 1/2  
20 1/2  
20 1/2  
20 1/2  
26 1/2  
28  
412.75 mm  
476.25 mm  
520.7 mm  
520.7 mm  
520.7 mm  
520.7 mm  
673.1 mm  
711.2 mm  
711.2 mm  
762 mm  
22 1/2  
25  
571.5 mm  
635 mm  
5 1/4  
5 1/4  
5 3/4  
5 3/4  
5 3/4  
5 3/4  
7
133.35 mm  
133.35 mm  
146.05 mm  
146.05 mm  
146.05 mm  
146.05 mm  
177.8 mm  
177.8 mm  
177.8 mm  
190.5 mm  
38  
6
106  
130  
150  
190  
221  
267  
285  
354  
420  
20  
76  
18  
24  
36  
90  
90  
90  
90  
90  
692 mm  
26 1/2  
26 1/2  
26 1/2  
26 1/2  
33 1/2  
35  
673.1 mm  
673.1 mm  
673.1 mm  
673.1 mm  
850.9 mm  
889 mm  
30  
114  
151  
189  
246  
303  
379  
450  
908 mm  
68  
40  
1,162 mm  
1,391 mm  
1,283 mm  
1,251 mm  
1,480 mm  
1,607 mm  
86.2  
100.2  
121.1  
129.3  
160.6  
190.5  
50  
65  
80  
7
100  
120  
28  
35  
889 mm  
7
30  
37  
939.8 mm  
7 1/2  
RECOvERY RATE IN GALLONS PER HOUR *  
Temperature Rise °F  
STANDARD  
KW INPUT  
BTU/  
HOUR  
30°  
40°  
50°  
60°  
70°  
80°  
90°  
100°  
110°  
120°  
130°  
140°  
3
10,239  
20,478  
30,717  
40,956  
51,195  
61,434  
81,912  
102,390  
122,868  
153,585  
184,302  
204,780  
255,975  
307,170  
41  
82  
31  
62  
24  
49  
20  
41  
17  
35  
15  
31  
13  
27  
12  
25  
11  
22  
10  
21  
10  
19  
9
6
18  
9
123  
164  
205  
246  
328  
410  
492  
615  
738  
819  
1025  
1229  
92  
74  
62  
53  
46  
41  
37  
34  
31  
28  
26  
12  
15  
18  
24  
30  
36  
45  
54  
60  
75  
90  
123  
154  
184  
246  
308  
369  
461  
554  
615  
768  
922  
98  
82  
70  
61  
55  
49  
45  
41  
38  
35  
123  
148  
197  
246  
295  
369  
443  
492  
615  
738  
102  
123  
164  
205  
246  
307  
359  
410  
512  
615  
88  
77  
68  
61  
56  
51  
47  
44  
105  
140  
176  
211  
263  
316  
351  
439  
527  
92  
82  
74  
67  
62  
57  
53  
123  
154  
184  
230  
277  
307  
384  
461  
109  
137  
164  
205  
246  
273  
341  
410  
98  
90  
82  
76  
70  
123  
148  
184  
221  
246  
307  
369  
112  
134  
168  
201  
223  
279  
335  
103  
123  
154  
185  
205  
256  
307  
95  
88  
113  
142  
170  
189  
236  
284  
105  
132  
158  
176  
219  
263  
5
Download from Www.Somanuals.com. All Manuals Search And Download.  
features and coMponents  
Below is an illustration of the water heater with its features called out. The text of this manual will refer to the items shown.  
uIM - user Interface Module  
(on front of hinged access door)  
fIGure 1.  
6
Download from Www.Somanuals.com. All Manuals Search And Download.  
approVals  
All models are listed  
by Underwriters  
Laboratories Inc.  
asMe  
Model and ratInG  
locatInG the neW Water heater  
2. Near a floor drain. The heater should be located in an area  
where leakage of the tank or connections will not result in  
damage to the area adjacent to the heater or to lower floors of  
the structure.  
facts to consIder aBout the locatIon  
3. The discharge opening of the temperature and pressure relief  
valve must terminate a maximum of six inches above a floor drain  
or external to the building. In cold climates, it is recommended  
that the discharge pipe be terminated at an adequate drain  
inside the building.  
4. Close to the point of major hot water usage and the power supply.  
Hot water piping and branch circuit wiring should be as short as possible.  
Insulate hot and cold water piping where heat loss and condensation  
may be a problem.  
Heater construction permits installation, maintenance, and service  
work to be performed through the front control panel.  
Carefully choose a location for the new water heater. The placement  
is a very important consideration for the safety of the occupants in  
the building and for the most economical use of the appliance.  
Suggested clearances from adjacent surfaces are 12 inches on top,  
30 inches in front for access to the unit.  
Whether replacing an old water heater or putting the water heater in  
a new location, the following critical points must be observed. The  
water heater must be located:  
The heater may be installed on or against combustible surfaces. The  
left side and back may be placed flush against adjacent surfaces.  
1. On a level surface. Shim the channel type skid base as The temperature of the space in which the water heater is installed  
must not go below 32°F or above 122°F.  
necessary if levelling is required.  
7
Download from Www.Somanuals.com. All Manuals Search And Download.  
InstallatIon reQuIreMents  
Before changing the factory setting on the thermostat, read the  
Temperature Regulation” section in this manual.  
reQuIred aBIlIty  
Installation and service of this water heater requires ability  
equivalent to that of a qualified agency (page 2) in the field involved.  
Plumbing and electrical work is required.  
contaMInated Water  
Toxic chemicals, such as those used for boiler treatment shall  
not be introduced into this system.  
General  
Products of this sort should not be stored near the heater Also,  
air which is brought in contact with the water heater should not  
contain any of these chemicals. If necessary, uncontaminated air  
should be obtained from remote or outside sources.  
The installation must conform with these instructions and the  
local code authority having jurisdiction and the requirements of  
the power company. In the absence of code requirements, follow  
NFPA-70 (current edition). In the absence of local codes, the  
installation must comply with the latest editions of the National  
Electrical Code, NFPA 70 or the Canadian Electrical Code CSA  
C22.1. The National Electrical Code may be ordered from:  
National Fire Protection Association, 1 Batterymarch Park,  
Quincy, MA 02269. The Canadian Electrical Code is available  
from the Canadian Standards Association, 8501 East Pleasant  
valley Road, Cleveland, OH 44131.  
teMperature-pressure relIef ValVe  
Explosion Hazard  
Do not test electrical system before heater is filled with water,  
follow the START UP procedure in the OPERATION section of  
this manual.  
Temperature-Pressure Relief Valve  
must comply with ANSI Z21.22-  
CSA 4.4 and ASME code.  
The principal components of the heater are identified in the Features  
and Components illustration in Figure 1.  
Properly sized Temperature-Relief  
Valve must be installed in opening  
provided.  
Can result in overheating and  
excessive tank pressure.  
Can cause serious injury or death.  
This water heater is provided with a properly rated/sized and certified  
combination Temperature-Pressure Relief valve (T&P valve) by the  
manufacturer. The T&P valve is certified by a nationally recognized  
testing laboratory that maintains periodic inspection of production of  
listed equipment of materials as meeting the requirements for Relief  
valves for Hot Water Supply Systems, ANSI Z21.22 • CSA4.4, and  
the code requirements of ASME.  
MIXInG ValVe usaGe:  
Water heaters are intended to produce hot water. Water heated  
to a temperature which will satisfy space heating, clothes  
washing, dish washing, cleaning and other sanitizing needs  
can scald and permanently injure you upon contact. Some  
people are more likely to be permanently injured by hot water  
than others. These include the elderly, children, the infirm, or  
physically/developmentally disabled. If anyone using hot water in  
your home fits into one of these groups or if there is a local code  
or state law requiring a maximum water temperature at the hot  
water tap, then you must take special precautions. In addition to  
using the lowest possible temperature setting that satisfies your  
hot water needs, a means such as a MIXInG ValVe should  
be used at the hot water taps used by these people or at the  
water heater.  
If replaced, the new T&P valve must meet the requirements  
of local codes, but not less than a combination Temperature-  
Pressure Relief valve rated/sized and certified as indicated in  
the above paragraph. The new T&P valve must be marked with  
a maximum set pressure not to exceed the marked hydrostatic  
working pressure of the water heater (150 psi = 1,035 kPa) and  
a discharge capacity not less than the water heater Btu/hr or kW  
input rate as shown on the water heater’s model rating label.  
note: In addition to the factory installed Temperature-Pressure  
Relief valve on the water heater, each remote storage tank that  
may be installed and piped to a water heating appliance must also  
have its own properly sized, rated and approved Temperature-  
Pressure Relief valve installed. Call the toll free technical  
support phone number listed on the back cover of this manual  
for technical assistance in sizing a Temperature-Pressure Relief  
valve for remote storage tanks.  
MIXInG ValVes for reducing point of use temperature are  
available. Consult a qualified installer or service agency. Follow  
all manufacturer’s instructions for installation of these valves.  
8
Download from Www.Somanuals.com. All Manuals Search And Download.  
For safe operation of the water heater, the Temperature-Pressure ensure that (1) no one is in front of or around the outlet of the  
Relief valve must not be removed from its designated opening  
nor plugged. The Temperature-Pressure Relief valve must be  
installed directly into the fitting of the water heater designed for the  
Temperature-Pressure Relief valve. Install discharge piping so that it  
will terminate a maximum of six inches (15.2 cm) above a floor drain  
or external to the building. In cold climates, it is recommended that  
the discharge pipe be terminated at an adequate drain inside the  
building. Be certain that no contact is made with any live electrical  
part. The discharge opening must not be blocked or reduced in size  
under any circumstances. Excessive length, over 30 feet (9.14 m),  
or use of more than four elbows can cause restriction and reduce the  
discharge capacity of the Temperature-Pressure Relief valve.  
Temperature-Pressure Relief valve discharge line, and (2) the  
water manually discharged will not cause any bodily injury or  
property damage because the water may be extremely hot. If after  
manually operating the Temperature-Pressure Relief valve, it fails  
to completely reset and continues to release water, immediately  
close the cold water inlet to the water heater, follow the draining  
instructions in this manual, and replace the Temperature-  
Pressure Relief valve with a properly rated/sized new one.  
note: The purpose of a Temperature-Pressure Relief valve is to  
prevent excessive temperatures and pressures in the storage tank. The  
T&P valve is not intended for the constant relief of thermal expansion.  
Aproperly sized thermal expansion tank must be installed on all closed  
systems to control thermal expansion, see Closed Water Systems and  
Thermal Expansion on page 9.  
No valve or other obstruction is to be placed between the  
Temperature-Pressure Relief valve and the tank. Do not connect  
discharge piping directly to the drain unless a 6” (15.2 cm) air gap is  
provided. To prevent bodily injury, hazard to life, or property damage,  
the Temperature-Pressure Relief valve must be allowed to discharge  
water in adequate quantities should circumstances demand. If the  
discharge pipe is not connected to a drain or other suitable means,  
the water flow may cause property damage.  
If you do not understand these instructions or have any questions  
regarding the Temperature-Pressure Relief valve call the toll  
free number listed on the back cover of this manual for technical  
assistance.  
Water lIne connectIons  
CAUTION  
This manual provides detailed piping installation diagrams (see back  
section of this manual) for typical methods of application. For the heater  
inlet and outlet connections, di-electric unions are recommended. The  
water heater may be installed by itself, or with a separate storage  
tank, on both single and two-temperature systems. When used with  
a separate storage tank, the circulation may be either by gravity or by  
means of a circulating pump. When a circulating pump is used it is  
important to note that the flow rate should be slow so that there will be  
a minimum of turbulence inside the water heater.  
Water Damage Hazard  
Temperature-Pressure Relief Valve discharge  
pipe must terminate at adequate drain.  
t&p Valve discharge pipe requirements:  
• Shall not be smaller in size than the outlet pipe size of the  
valve, or have any reducing couplings or other restrictions.  
• Shall not be plugged or blocked.  
• Shall not be exposed to freezing temperatures.  
• Shall be of material listed for hot water distribution.  
closed Water systeMs  
Water supply systems may, because of code requirements or such  
conditions as high line pressure, among others, have installed devices  
such as pressure reducing valves, check valves, and back flow  
preventers. Devices such as these cause the water system to be a  
closed system.  
• Shall be installed so as to allow complete drainage of both the  
Temperature-Pressure Relief valve and the discharge pipe.  
• Must terminate a maximum of six inches above a floor drain or external  
to the building. In cold climates, it is recommended that the discharge  
pipe be terminated at an adequate drain inside the building.  
• Shall not have any valve or other obstruction between the relief  
valve and the drain.  
therMal eXpansIon  
As water is heated, it expands (thermal expansion). In a closed  
system the volume of water will grow when it is heated. As the  
volume of water grows there will be a corresponding increase in  
water pressure due to thermal expansion. Thermal expansion can  
cause premature tank failure (leakage). This type of failure is not  
covered under the limited warranty. Thermal expansion can also  
cause intermittent Temperature-Pressure Relief valve operation:  
water discharged from the Temperature-Pressure Relief valve due  
to excessive pressure build up. This condition is not covered under  
the limited warranty. The Temperature-Pressure Relief valve is not  
intended for the constant relief of thermal expansion.  
DANGER  
Burn hazard.  
Hot water discharge.  
Keep clear of Temperature  
Pressure Relief Valve  
discharge outlet.  
A properly sized thermal expansion tank must be installed on all  
closed systems to control the harmful effects of thermal expansion.  
Contact a local plumbing service agency to have a thermal  
The Temperature-Pressure Relief valve must be manually  
operated at least twice a year. Caution should be taken to expansion tank installed.  
9
Download from Www.Somanuals.com. All Manuals Search And Download.  
electrIcal data  
General  
control cIrcuIts  
Check the water heater model and rating plate information against The water heater is equipped with an electronic control system.  
the characteristics of the branch circuit electrical supply. Do not The system includes a CCB (Central Control Board), an immersion  
connect the water heater to an improper source of electricity.  
temperature probe with ECO for temperature sensing and limiting, a  
UIM (User Interface Module) for user interface & information display  
voltage applied to the water heater should not vary more than +5% and element current sensors for monitoring the power circuits. Refer  
to -10% of the model and rating plate marking for satisfactory operation. to the control circuit label on the water heater for details. The CCB  
is powered by a small 120v/24v transformer. The control circuit  
Do NOT energize the branch circuit for any reason before the water operates on 120v supplied by a larger 100vA transformer.  
heater tank is filled with water. Doing so may cause the heating  
elements to fail.  
sequence of operation  
The installation must conform to these instructions and the local 1. When the control is powered, the UIM should display model  
code authority having jurisdiction. Grounding and electrical wiring  
connected to the water heater must also conform to the National  
Electrical Code, NFPA 70. This publication is available from The  
National Fire Protection Association, 1 Batterymarch Park, Quincy,  
MA 02269.  
information, water temperature, operating setpoint, heating  
status and operating mode.  
2. If the control determines that the actual water temperature inside  
the tank is below the programmed operating setpoint minus the  
(1st) differential setpoint, a call for heat is activated.  
Branch cIrcuIt  
3. After all safety checks are verified the CCB will energize the  
contactor coil(s). On models with more than one heating  
element the upper most heating elements are energized first.  
Successive heating elements are energized according to  
programmed differential setpoints for each heating element.  
The branch circuit wire size should be established through reference  
to the NEC (National Electrical Code) or other locally approved  
sources in conjunction with the water heater amperage rating. Wire  
rated at 75°C should be used. For convenience, portions of the wire  
size tables from the Code are reproduced in Table 1 on page 11. It  
is suggested the electrician size the branch circuit at 125 percent of  
the water heater rating and further increase wire size as necessary  
to compensate for voltage drop in long runs. voltage drop should not  
exceed 3% at the water heater.  
4. The control remains in the heating mode until the water  
temperature reaches the programmed operating setpoint. At  
this point the contactors will be de-energized.  
5. The control system now enters the standby operating mode  
while continuing to monitor the water temperature and the state  
of other system devices. If the water temperature drops below  
the programmed Operating Setpoint minus the (1st) differential  
setpoint, the control will automatically return to step 2 and repeat  
the heating cycle.  
heater cIrcuIts  
The water heater’s electrical components are pictured and identified  
in the Features and Components illustrations in Figure 1 on page 6.  
The model and rating plate provides heater circuit ratings. There are  
two main electrical circuits:  
poWer cIrcuIt  
control circuit: Power supply for the electromagnetic  
contactor coils. 120v power is supplied to the contactor coils  
by the CCB (Central Control Board) see wiring diagrams in  
this manual starting on page 12.  
Power circuit wiring is type THHN (or equivalent) rated 600 volts,  
105°C, sized as necessary.  
The following wiring diagrams are included in this manual to show  
typical arrangements of electrical components in the control and  
power circuits by voltage and phase characteristics. They are to be  
used as a reference by the installer or servicer in performing their  
work. An actual diagram of the water heater wiring is furnished with  
the heater.  
power circuit: High voltage, single or three phase, circuit that  
carries the heating element load.  
The following section and pages describe the water heater circuits  
and includes wiring diagrams.  
10  
Download from Www.Somanuals.com. All Manuals Search And Download.  
taBle 1.  
Allowable Ampacities of Insulated Conductors  
Not More Than Three Conductors in Raceway or Cable or Earth (Directly Buried), Based on Ambient Temperature of 30°C (86°F)  
Size  
Temperature Rating of Conductor  
Size  
60°C  
(140°F)  
75°C  
(167°F)  
TYPES  
FEPW  
RH, RHW  
RUH,  
THW,  
THWN,  
XHHW  
USE, ZW  
COPPER  
......  
85°C  
(185°F)  
90°C  
(194°F)  
TYPES  
TA, TBS  
SA, AvB  
SIS, =FEP,  
=FEPB,  
=RHH,  
60°C  
(140°F)  
75°C  
(167°F)  
85°C  
(185°F)  
90°C  
(194°F)  
TYPES  
RH, RHW  
RUH  
TYPES  
TA, TBS,  
SA, AvB  
SIS,  
=RHH,  
=THHN,  
=XHHW*  
TYPES  
RUW, T  
TW, UF  
TYPES  
RUW, T  
TW, UF  
AWG  
MCM  
AWG  
MCM  
TYPES  
v, MI  
TYPES  
v, MI  
THW,  
THWN  
XHHW,  
USE  
=THHN,  
=XHHW*  
ALUMINUM OR COPPER-CLAD ALUMINUM  
18  
16  
14  
12  
10  
8
......  
......  
15  
......  
22  
25  
21  
22  
25  
......  
......  
......  
15  
......  
......  
......  
15  
......  
......  
......  
25  
......  
......  
......  
25  
......  
......  
......  
12  
10  
8
......  
15  
20  
20  
30  
30  
30  
40  
30  
45  
40  
50  
40  
50  
25  
30  
25  
40  
30  
40  
30  
40  
6
55  
65  
70  
70  
40  
50  
55  
55  
6
4
70  
85  
90  
90  
55  
65  
70  
70  
4
3
2
1
0
00  
000  
0000  
250  
300  
350  
400  
500  
80  
100  
115  
130  
150  
175  
200  
230  
255  
285  
310  
335  
380  
105  
120  
140  
155  
185  
210  
235  
270  
300  
325  
360  
405  
105  
120  
140  
155  
185  
210  
235  
270  
300  
325  
360  
405  
65  
75  
75  
90  
80  
95  
80  
95  
3
2
1
0
100  
120  
135  
155  
180  
205  
230  
250  
270  
310  
110  
125  
145  
165  
185  
215  
240  
260  
290  
330  
110  
125  
145  
165  
185  
215  
240  
260  
290  
330  
00  
000  
0000  
250  
300  
350  
400  
500  
CORRECTION FACTORS  
Ambient  
Temperature  
°C  
Ambient  
Temperature  
°F  
For ambient temperatures over 30°C, multiply the ampacities shown by the appropriate correction factor to determine the maximum  
allowable load current.  
31-40  
41-50  
51-60  
61-70  
.82  
.58  
......  
......  
......  
.88  
.75  
.58  
.35  
......  
.90  
.80  
.67  
.52  
.30  
.91  
.82  
.71  
.58  
.41  
.82  
.58  
......  
......  
......  
.88  
.75  
.58  
.35  
......  
.90  
.80  
.67  
.52  
.30  
.91  
.82  
.71  
.58  
.41  
86–104  
105–122  
123–141  
142–158  
159–176  
71-80  
= The load current rating and the overcurrent protection for these conductors shall not exceed 15 amperes for 14 AWG, 20 amperes for 12 AWG, and 30 amperes for 10  
AWG copper; or 15 amperes for 12 AWG and 25 amperes for 10 AWG aluminum and copper-clad aluminum.  
taBle 2.  
standard kW Inputs  
Immersion  
heaters***  
no. of  
Wattage  
3,000  
full load current In amperes  
standard  
kW  
ratings  
number of 50a contractors  
single phase  
three phase  
208V  
240V  
480V  
208V  
240V  
277V  
480V  
208V  
240V  
480V  
3
6
9
12  
15  
1
1
1
1
1
14.4  
28.8  
43.3  
57.7  
72.1  
86.5  
115.4  
144.2  
173.1  
216.3  
N/A  
12.5  
25.0  
37.5  
50.0  
62.5  
10.8  
21.2  
32.5  
43.3  
54.2  
65.0  
86.6  
108.3  
130.0  
162.5  
194.9  
216.6  
N/A  
6.3  
12.5  
18.8  
25.0  
31.3  
37.5  
50.0  
62.5  
75.0  
93.8  
112.5  
125  
8.3  
16.7  
25.0  
33.3  
41.6  
50.0  
66.6  
83.3  
99.9  
124.9  
149.9  
166.7  
208.4  
250  
7.2  
14.4  
21.7  
28.9  
36.1  
43.3  
57.7  
72.2  
86.6  
108.3  
129.9  
145  
3.6  
7.2  
6,000  
9,000  
12,000  
15,000  
1
1
10.8  
14.4  
18.0  
21.7  
28.9  
36.1  
43.3  
54.1  
65.0  
72  
1
75.0  
18*  
24  
30  
1
2
2
18,000  
12,000  
15,000  
2
3
100.0  
125.0  
150.0  
187.5  
225.0  
250.0  
N/A  
2
3
36*  
45  
54  
60**  
75**  
90**  
2
3
3
4
5
5
18,000  
15,000  
18,000  
15,000  
18,000  
18,000  
2
3
N/A  
N/A  
N/A  
4
5
4
5
156  
188  
181  
90  
N/A  
N/A  
217  
108  
*
208v models use one additional immersion heater.  
** Available on 50 gallon models or larger.  
*** Each immersion heater contains three electric elements.  
11  
Download from Www.Somanuals.com. All Manuals Search And Download.  
WIrInG dIaGraMs  
dIaGraM 1.  
sMall coMMercIal WIre dIaGraM  
208-240V / 3ph  
dIaGraM 2.  
sMall coMMercIal WIre dIaGraM  
208-240V / 3-1ph  
12  
Download from Www.Somanuals.com. All Manuals Search And Download.  
3-1 phase conVersIons  
In the case where the unit is phase convertible and it has only one contactor, jumper wires (provided) must be added according to the  
phase of the supply voltage. See the diagram below. For single-phase connection, jumpers A-C and B-D must be added. For three-  
phase connection, jumper B-C must be added.  
3-1 phase contactor juMper confIGuratIon  
1 phase connectIon  
3 phase connectIon  
dIaGraM 3.  
sMall coMMercIal WIre dIaGraM  
sInGle phase  
13  
Download from Www.Somanuals.com. All Manuals Search And Download.  
dIaGraM 4.  
sMall coMMercIal WIre dIaGraM  
300-600V / 3ph  
dIaGraM 5.  
sMall coMMercIal electrIc  
300-600V 3ph, linear or progressive  
14  
Download from Www.Somanuals.com. All Manuals Search And Download.  
operatIon  
General  
InItIal start up  
Refer to the Features and Components section of this manual for the The following checks should be made by the installer when the water  
location of components mentioned in the instructions that follow. heater is placed into operation for the first time:  
neVer operate the heating elements without being certain the water 1. Check all factory and field made water and electrical  
heater is filled with water, and a temperature and pressure relief valve  
is installed in the relief valve opening on top of the heater.  
connections for tightness. Also check connections on top of the  
heater. Repair water leaks and tighten electrical connections  
as necessary.  
The pilot switch (power on/off toggle switch) on the cabinet front  
permits the heater to be turned on and off without having to operate 2. Turn on the electrical disconnect switch and pilot toggle switch.  
the electrical disconnect switch.  
The pilot toggle switch is located on cabinet.  
3. Observe the operation of the electrical components during the  
first heating cycle. use care as the electrical circuits are  
energized.  
Temperature control and contactor operation should be checked  
by allowing heater to come up to temperature and shut off  
automatically. use care as the electrIcal cIrcuIts are  
enerGIZed.  
draInInG the Water heater  
Optionalmanualoverrideswitchesonthecabinetfrontallowelements  
to be manually de-energized if full capacity is not needed.  
To drain the water heater storage tank:  
1. Turn off the electrical supply to the water heater at the circuit  
breaker or disconnect switch.  
fIllInG the Water heater  
2. Turn off the pilot toggle switch on the water heater.  
3. Ensure the cold water inlet valve is open.  
4. Open a nearby hot water faucet and let the water run until the  
water is no longer hot.  
5. Close the cold water inlet valve to the water heater.  
6. Connect a hose to the water heater drain valve and terminate it  
to an adequate drain.  
7. Open the water heater drain valve and allow all the water to drain  
from the storage tank.  
8. Close the water heater drain valve when all water in the storage  
tank has drained.  
To ll the water heater with water:  
9. Close the hot water faucet opened in Step 4.  
1. Turn off the electrical disconnect switch.  
2. Turn off pilot toggle switch.  
10. If the water heater is going to be shut down for an extended  
period, the drain valve should be left open.  
3. Close the heater drain valve.  
4. Open a nearby hot water faucet to allow the air in the system to escape.  
5. Fully open the cold water inlet valve, filling the heater and piping.  
6. Close the hot water faucet when water starts to flow from the  
faucet. Leave the cold water inlet valve fully open. The heater is  
now ready for start up and temperature regulation.  
7. Close the cabinet door and perform start up checks listed below  
before turning on the electricity.  
15  
Download from Www.Somanuals.com. All Manuals Search And Download.  
teMperature reGulatIon  
hIGh teMperature lIMIt controls (eco)  
teMperature adjustMent  
This water heater is equipped with an ECO (energy cut off) non  
adjustable high temperature limit control. An ECO is a normally  
closed switch that opens (activates) on a rise in temperature. If the  
ECO switch contacts open (activate) due to abnormally high water  
temperatures the control system will lock-out and disable further  
heating element operation. It is important that a qualified service  
agent be contacted to determine the reason for the ECO activation  
before resetting the ECO. Once the reason has been determined  
and corrected the ECO can be reset as follows:  
The ECO high temperature limit switch is located inside the immersion  
temperature probe (two red wires). The ECO switch contacts will open  
when the water temperature reaches approximately 202°F/94°C and  
close at approximately 120°F/49°C. When the ECO switch contacts  
open (activate) the electronic control system locks out and displays a  
Fault message. voltage to the contactor coils and heating elements  
is terminated to prevent further heating operation. Should the ECO  
activate, the water temperature must drop below 120°F/49°C before  
the control system can be reset. Once the water temperature has  
cooled below this point the power supply to the water heater must be  
turned off and on again to reset the control system.  
The water heaters covered in this instruction manual are  
equipped with an electronic control system. The control  
system senses temperature from a factory installed immersion  
temperature probe – see the Features and Components  
illustrations at the beginning of this manual for location. The  
“Operating Set Point” is adjusted to control water temperature.  
This is an adjustable user setting in the control system’s  
Temperatures Menu.” This and all control system menus  
are accessed through the UIM (User Interface Module - see  
Figure 2B) located on the front panel of the water heater.  
The Operating Set Point is adjustable from 90°F/42°C to 190°F/88°C.  
The factory setting is 120°F/49°C. See the Control System Operation  
section of this manual for instructions on how to adjust the Operating  
Set Point and other user settings.  
Set the Operating Set Point at the lowest setting which produces an  
acceptable hot water supply. This will always give the most energy  
efficient operation.  
therMostat controls  
The water heaters covered in this instruction manual are equipped  
with adjustable thermostat controls to control water temperature. Hot  
water temperatures required for automatic dishwasher and laundry  
use can cause scald burns resulting in serious personal injury and/  
or death. The temperature at which injury occurs varies with the  
person’s age and duration of exposure. The slower response time  
of children, the elderly or disabled persons increases the hazards to  
them. Never allow small children to use a hot water tap or draw their  
own bath water. Never leave a child or disabled person unattended in  
a bathtub or shower. The water heater should be located in an area  
where the general public does not have access to set temperatures.  
fIGure 2a.  
Time to Produce 2nd & 3rd Degree  
Water Temperature  
Burns on Adult Skin  
180°F (82°C)  
160°F (71°C)  
150°F (66°C)  
140°F (60°C)  
130°F (54°C)  
120°F (49°C)  
80°F (27°C)  
Nearly Instantaneous  
About 1/2 second  
About 1-1/2 seconds  
Less than 5 seconds  
About 30 seconds  
Setting the water heater temperatures at 120°f will reduce the  
risk of scalds. Some States require settings at specific lower  
temperatures.  
More than 5 minutes  
- - - - - - - - - - - - - - - - -  
Figure 2B shows the approximate time-to-burn relationship for  
fIGure 2B.  
normal adult skin.  
16  
Download from Www.Somanuals.com. All Manuals Search And Download.  
control systeM operatIon  
when operational problems occur. Advanced Service menu displays a list of  
possible causes for current Fault and Alert conditions to aid in servicing.  
heatInG eleMent operatIon  
economy Mode operation  
Control system automatically lowers the Operating Set Point by a  
programmed value during user defined time periods. Helps reduce  
operating costs during unoccupied or peak demand periods.  
control systeM naVIGatIon  
fIGure 3.  
TheUIM(UserInterfaceModule)islocatedonthefrontcabinetofthewater  
heater. All operational information and user settings are displayed and  
accessed using the UIM. The UIM includes five snap acting (momentary)  
user input buttons; an Up, Down and 3 Operational Buttons.  
Depending on tank size and how they were ordered from the factory  
the water heaters covered in this manual may be equipped with 1  
to 5 electric heating elements. The illustration here shows how the  
heating elements are numbered for control purposes and how the  
openings for each heating element are physically located on the  
water heater’s storage tank.  
control options  
The water heaters covered in this manual are factory ordered  
with 1 of 3 different heating element control options as follows:  
on/off control: This is the only configuration available on models  
equippedwithasingleheatingelementandthestandardconfiguration  
on models equipped with more than one element. All elements are  
cycled on simultaneously with each call for heat, however there is  
a one second delay between elements being energized to reduce  
starting current. All elements are cycled off at the same time at the  
end of each heating cycle.  
fIGure 4.  
up & down Buttons  
Used to navigate (up and down) and to select (highlight) menu items.  
Also used to adjust or change (increase/decrease, on/off, set time)  
various user settings.  
progressive sequencing: Only available on models equipped  
with multiple heating elements. Elements are energized  
and de-energized according to adjustable (1 to 20°F)  
Differential set points for each element. Element Rotation - first  
element on is rotated with each successive call for  
heat. First On/First Off - the first heating element energized at  
the beginning of a heating cycle is the first element de-energized  
at the end of the heating cycle. Successive heating  
cycles would progress as follows on a model equipped with 3  
heating elements:  
operational Buttons  
The 3 Operational Buttons are multifunctional. Their current function is  
defined by the text that appears directly above each button on the LCD  
screen. The function will change depending on what menu is currently  
displayed or what menu item is selected. When no text appears on the  
LCD screen above an Operational Button there is no function assigned.  
the desktop screen  
• First heating cycle: Elements come on [1, 2, 3] and cycle off [1, 2, 3].  
• Second heating cycle: Elements come on [2, 3, 1] and cycle off [2, 3, 1].  
• Third heating cycle: Elements come on: [3, 1, 2] and cycle off [3, 1, 2].  
• Fourth heating cycle: pattern repeats - same as first.  
The illustration below shows the control system “Desktop Screen.”  
This is the default screen. If there are no active Fault or Alert  
conditions and no user input for approximately 10 minutes the control  
system will return to this screen automatically.  
Model Information: Model information and menu titles are shown in  
the black bar at the top of the Desktop Screen.  
control systeM features  
tank temperature: Current water temperature as sensed from the  
immersion Temperature Probe.  
advanced diagnostics  
operating set point: Temperature at which the control system will  
Plain English text and animated icons display detailed operational and maintain tank (water) temperature in the Normal Mode. This line of  
diagnostic information. LCD screen on the front of the water heater displays text will read Economy Set Point whenever the control system is  
theSequenceofOperationinrealtime.FaultorAlertmessagesaredisplayed operating in the Economy Mode.  
17  
Download from Www.Somanuals.com. All Manuals Search And Download.  
status: The Operating State of the control system is displayed help: The right Operational Button is pressed to access instructions  
beneath the Operating Set Point.  
and explanations for user settings, Operating States, Status Icons,  
manufacturer’s web address, technical support phone number and  
service agent contact information.  
day/time/operating Mode: The current time and day are also  
displayed on the Desktop Screen. “Clock Not Set” will be displayed  
until the time clock has been initially set. Day and Time are adjusted  
in the Economy Mode Setup menu. The current Operating Mode,  
either Normal Mode or Economy Mode, is displayed beneath the  
day and time.  
discreet Menu contact Information: From the Desktop Screen  
press and hold down the middle (unmarked) Operational Button for  
30 seconds and then release it. This will launch a discreet menu  
where personalized contact information can be entered. Installing  
contractors and/or service agents can enter their company name  
and telephone number. This contact information will be displayed  
with all Fault and Alert messages.  
fIGure 5.  
Menu: The left Operational Button is pressed to enter the Main Menu  
where all control system menus are accessed. See Table 3 for a list  
of control system menus.  
taBle 3 status Icons.  
descrIptIon  
Icon  
Water temperature in the tank has fallen. Shaded area of the animated thermometer icon will rise and fall in response to  
water temperature in the storage tank as sensed from the immersion Temperature Probe.  
Water temperature in the tank has reached the Operating Set Point. Shaded area of the animated thermometer icon will rise  
and fall in response to water temperature in the storage tank as sensed from the immersion Temperature Probe.  
The control is unable to initiate a heating cycle. This will happen whenever a Fault condition is detected by the control system  
or when either of the two Enable/Disable circuits are open circuits.  
The control system is in Heating Mode and has energized the electromagnetic contactor coils for at least one heating  
element. This animated icon DOES NOT indicate current has been sensed from the heating elements, only that there is a  
call for heat present and the control system has initiated heating element operation.  
Heating element icon for a water heater equipped with 1 heating element. Open circles represent elements the control  
system has not energized and IS NOT sensing electrical current flow from.  
Heating element icon for a water heater equipped with 2 heating elements. Each circle represents one element. Open circles  
represent elements the control system has not energized and IS NOT sensing electrical current flow from. Filled circles  
represent elements the control system has energized and IS sensing electrical current flow from.  
Heating element icon for a water heater equipped with 3 heating elements. Each circle represents one element. Filled circles  
represent elements the control system has energized and IS sensing electrical current flow from.  
Heating element icon for a water heater equipped with 4 heating elements. Each circle represents one element. Open circles  
with an X represent elements the control system has energized that it IS NOT sensing electrical current flow from.  
Heating element icon for a water heater equipped with 5 heating elements. Each circle represents one element. Open circles  
represent elements the control system has not energized and IS NOT sensing electrical current flow from. Filled circles  
represent elements the control system has energized and IS sensing electrical current flow from.  
The control has detected/declared a Fault Condition. Fault message details can be viewed in the Current Fault menu.  
Heating operation is discontinued (locked out) until the condition that caused the fault is corrected. Power to the water heater  
must be cycled off and on to reset the control system. Note; cycling power will not reset the control system if the condition  
that caused the fault has not been corrected.  
The control has detected/declared an Alert Condition. The water heater will continue to operate during an Alert Condition but  
there is an operational condition that requires the attention of a Qualified Service Agent. Alert message details can be viewed  
in the Current Alert menu.  
18  
Download from Www.Somanuals.com. All Manuals Search And Download.  
taBle 4 - operatInG states  
state  
descrIptIon  
The water heater is not in an active heating cycle. This usually indicates the temperature in the tank has reached the  
Operating Set Point and the control system has terminated the heating cycle.  
Standby  
Heating  
Alert  
The control system is in the Heating Mode. At least one heating element has been energized.  
The control system has detected/declared an Alert Condition. The controls system will continue heating operation.  
However, a Qualified Service Agent should be contacted to check/service the water heater.  
The control system has detected/declared a Fault Condition. The control system will discontinue heating operation and  
“lock out.” Power to the water heater must be cycled off and on to reset the control system. Note; cycling power will not  
reset the control system until the condition that caused the fault has been corrected.  
Fault  
taBle 5 - control systeM Menus  
Menus  
descrIptIon  
Most commonly accessed menu. Operating Set Point, Differential settings, Tank Temperature and Tank Probe  
Offset are located in this menu.  
Temperatures  
Current Operating State/Mode (heating/standby etc) and status (open/closed - on/off - yes/no) of monitored  
water heater functions and components are displayed in this menu.  
Heater Status  
Economy Mode Setup  
Alarm Output Setup  
Display Settings  
Seven day 24 hour time clock with temperature set back capability to reduce operating costs during unoccupied  
or reduced demand periods.  
The control system’s CCB (Central Control Board - see wiring diagrams) features on board SPDT (single pole  
double throw) relay contacts for building EMS (Energy Management System) notification of operational conditions  
such as Fault Conditions and heating mode status. This menu features a list of user definable conditions for  
relay activation.  
Temperature units (°F or °C), appearance (brightness contrast) and backlight delay user adjustable settings are  
located in this menu.  
Elapsed time of operation, total heating cycle time, heating cycle count, heating element(s) cycle count and on  
time along with UIM and CCB software revisions can be viewed in this menu.  
Heater Information  
Current Fault/Alert  
Fault History  
Displays any current Alert or Fault messages.  
Retains 9 event history of Fault/Alert messages with time stamp. The Fault History is useful when dealing with  
intermittent operational problems or when the customer has reset the control system prior to a service agent’s  
arrival.  
Total accumulated number each individual Fault condition has occurred is displayed in this menu. This  
running total of Fault Occurrences can be useful in determining which (if any) operational problems have been  
persistent.  
Fault Occurrence  
Restore Factory Defaults  
Help Menu  
This control system feature allows the user to restore control system user settings to their factory default settings.  
Alarm Output Setup and Display Settings menu items ARE NOT changed when factory defaults are restored.  
Accessible by pressing the corresponding Operational Button from most menus and screen displays. This menu  
provides access to instructions and explanations for user settings, Operating States, Status Icons, manufacturer’s  
web address, technical support phone number and service agent contact information.  
19  
Download from Www.Somanuals.com. All Manuals Search And Download.  
operating sequence  
teMperatures Menu  
On a water heater equipped with 3 heating elements, with an  
Operating Set Point of 120°F and all Differential settings at 2°F the  
On/Off sequencing of heating elements would be as follows:  
operating set point  
User adjustable setting 90°F to 190°F range; factory default is  
120°F. When the water temperature sensed by the control system  
from the immersion Temperature Probe reaches the Operating Set  
Point the control system will end the heating cycle. A call for heat  
will be activated again when the water temperature drops below the  
Operating Set Point minus the 1st Differential Setting.  
taBle 6.  
ELEMENT  
NUMBER  
DIFFERENTIAL  
SETTING  
TURN ON TEMP  
118°F  
TURN OFF TEMP  
120°F  
Element 1  
Element 2  
Element 3  
2°F  
2°F  
2°F  
Example: Operating Set Point is 120°F, the 1st Differential Setting is  
2°F (factory default). A call for heat will be activated when the sensed  
water temperature drops to 118°F.  
116°F  
118°F  
114°F  
116°F  
tank temperature  
Non adjustable information display. Current water temperature as  
sensed by the control system from the immersion Temperature Probe.  
tank probe offset  
User adjustable setting -5°F to +5°F range; factory default is 0°F.  
If the current Tank Temperature is sensed (from the immersion  
Temperature Probe) at 120°F and the offset is adjusted to -5°F the  
control system would calibrate or “offset” the Tank Temperature to  
115°F. Heating cycles would then start/stop based on the calibrated  
Tank Temperature.  
differential settings  
Adjustable user setting(s) 1°F to 20° range; factory default is 2°F.  
The water heaters covered in this manual will have between 1  
and 5 heating elements. There is at least one Differential Setting  
on all models. There will be additional Differential Settings for each  
additional heating element installed.  
Used to calibrate for slight differences in control system temperature  
sensing.Thiscanimprovetheprecisionoftemperaturecontrolinthestorage  
tank and at points of use. This feature can also be used to compensate for  
building recirculation loops (hot water returning to the storage tank) that  
may cause the heating cycle to terminate prematurely.  
20  
Download from Www.Somanuals.com. All Manuals Search And Download.  
temperature settings  
The Operating Set Point and the Differential Settings are adjusted in the Temperatures Menu. The following instructions explain how to adjust  
these user settings and navigate the control system menus.  
actIon  
dIsplay  
From the Desktop Screen, press the Operational Button underneath  
“MENU” to enter the Main Menu.  
Notice how the text above the Operational Buttons on the display  
changes as you navigate through the various menus and screens.  
With Temperatures selected (highlight in black) in the Main Menu,  
press the Operational Button underneath “SELECT” to enter the  
Temperature Menu.  
If Temperatures is not selected use the Up and Down buttons to select  
this menu item.  
With the Operating Set Point selected (highlighted in black) in the  
Temperatures Menu, press the Operational Button underneath  
“CHANGE” to activate the adjustment mode for this menu item.  
Press the Up and Down buttons to adjust the Operating Set Point to  
the desired setting.  
Press the Operational Button underneath “UPDATE” to confirm the new  
setting. Press the Operational Button underneath “CANCEL” to discard  
the new setting and retain the previous setting.  
The new Operating Set Point value should now be displayed as the  
current value.  
NOTE: Use this same procedure to adjust the Differential settings and  
the Tank Probe Offset in the Temperatures Menu.  
This same procedure is used to change user settings in other control  
system menus.  
21  
Download from Www.Somanuals.com. All Manuals Search And Download.  
contacts” on the external control per all applicable building  
codes. This is a switching circuit only: DO NOT apply  
any external voltage or connect any load (IE: relay coil)  
to either circuit.  
Water heater status Menu  
This menu displays non adjustable operational information.  
Use the Up & Down Buttons to navigate to the bottom of  
this menu.  
element # on  
top of Menu  
Displays the on/off status of each heating element. Yes = On,  
No = Off.  
alarm condition  
Displays the status of the user definable Alarm Output function  
- see Alarm Output Setup Menu. Yes = alarm condition has  
been met, No = alarm condition has not been met.  
alarm relay output  
Displays the state of the normally open contacts of the Alarm  
Output relay. This relay (J3 contacts on the CCB - see wiring  
diagrams) is used for building EMS (Energy Management  
System) notification of operational conditions such as Fault  
conditions.  
Bottom of Menu  
econoMy Mode setup Menu  
This menu contains settings used to establish an “Economy  
Set Point” and “Economy Mode” operating periods. This  
control system feature can help reduce operating costs during  
unoccupied, low load, or peak demand periods.  
desktop screen during economy Mode  
status  
Displays the current Operating State of the control system. IE:  
Heating, Standby, Fault.  
elements on #  
Displays the number of heating elements the control system has  
energized.  
economy Mode setup Menu  
eco contact  
Displays the current state of the ECO high temperature limit switch  
contacts.  
enable / disable 1 & 2  
Displays the current state, open or closed, of the two  
Enable/Disable circuits (J7 socket on the CCB  
-
see  
wiring diagrams) provided for external supervisory  
controls such as building EMS (Energy Management  
System). Both of these Enable/Disable circuits must be  
closed to “enable” heating operation. If either Enable/  
Disable circuit is open for any reason heating operation will  
be “disabled.” There is a plug with two jumper wires  
installed from the factory in the CCB J7 socket  
to enable heating operation when external controls are not  
in use.  
setpoint adjustment  
Adjustable user setting (2°F to 50°F - factory default is  
20°F) the control system uses to calculate the “Economy  
Set Point.” The Economy Set Point = normal Operating Set  
Point minus the programmed Setpoint Adjustment value.  
service note: If a supervisory control(s) is used to  
enable/disable heating operation, install field wiring  
between the J7 socket on the CCB and a set of “dry  
22  
Download from Www.Somanuals.com. All Manuals Search And Download.  
The Economy Set Point is the water temperature the control daily operating Mode (sun - Mon - tue - Wed - thu - fri - sat)  
system maintains during programmed Economy Mode  
time periods. “Economy Set Point” is displayed instead of Seven daily sub menus are listed at the bottom of the Economy  
“Operating Set Point” and “Economy Mode” appears beneath Mode Setup menu. There are 3 Operating Modes in each sub menu;  
the current time on the Desktop Screen during Economy “Normal Operation All Day” - “Economy Mode All Day” and “Normal  
Mode time periods.  
Operation Between.” Only one Operating Mode can be active, the  
factory default is Normal Operation All Day.  
current time  
normal operation all day: When this operating mode is active the  
Seven Day 24 hr clock. Use this menu item to set the current time normal Operating Set Point is used for the entire day.  
and day of the week. Current day and time are not set from the  
factory. “Clock Not Set” will be displayed on the Desktop until the economy Mode all day: When this operating mode is active the  
time/day has been initially set. Note: the time will not self adjust for Economy Set Point is used for the entire day.  
Daylight Savings time.  
normal operation Between: When this operating mode is active  
heater In economy Mode  
there will also be start and stop times to program. The normal  
Operating Set Point is used between the programmed start and stop  
Displays whether the control system is currently operating in times and the Economy Set Point will be in effect during the rest of  
Economy Mode or not. the day. There is one start time and one stop time event per day.  
23  
Download from Www.Somanuals.com. All Manuals Search And Download.  
econoMy Mode settInGs  
setpoint adjustment Value  
actIon  
dIsplay  
From the Desktop screen, press the Operational Button underneath  
“MENU” to enter the Main Menu.  
Notice how the text above the Operational Buttons on the display  
changes as you navigate through the various menus and screens.  
Use the Up/Down buttons to select (highlight in black) the Economy  
Mode Setup menu from the Main Menu. Press the Operational Button  
underneath “SELECT” to enter the Economy Mode Setup menu.  
Use the Up/Down buttons to select (highlight in black) Setpoint  
Adjustment. Press the Operational Button underneath “CHANGE” to  
activate the adjustment mode for the Setpoint Adjustment value.  
Use the Up/Down buttons to change the Setpoint Adjustment to the  
desired value. The Setpoint Adjustment value is adjustable from 2°F to  
50°F. The factory default is 20°F.  
NoticehowthetextabovetheOperationalButtonsonthedisplaychanges  
to “UPDATE” & “CANCEL” when the adjustment mode is activated and  
how the current value is outlined rather than highlighted in black.  
Press the Operational Button underneath “UPDATE” to enter and confirm  
the new value. Pressing the Operational Button underneath “CANCEL”  
would discard the new value and retain the previous value.  
The new Setpoint Adjustment value should now be displayed as the  
current value.  
24  
Download from Www.Somanuals.com. All Manuals Search And Download.  
econoMy Mode settInGs  
time clock settings  
actIon  
dIsplay  
From the Desktop Screen navigate to the Economy Mode Setup menu.  
Use the Up/Down buttons to select (highlight in black) Current Time sub  
menu. Press the Operational Button underneath “CHANGE” to enter the  
Current Time sub menu.  
Use the Up/Down buttons to select the “Weekday” setting.  
Press the Operational Button underneath “CHANGE” to activate the  
adjustment mode for this setting.  
Press the Up/Down buttons to adjust the Weekday setting to the current  
day.  
NoticehowthetextabovetheOperationalButtonsonthedisplaychanges  
to “ACCEPT” & “CANCEL” when the adjustment mode is activated and  
how the current setting is outlined rather than highlighted in black.  
Press the Operational Button underneath “ACCEPT” to enter and confirm  
the new setting. Pressing the Operational Button underneath “CANCEL”  
would discard the new setting and retain the previous setting.  
Use the Up/Down and the CHANGE/ACCEPT Operational Buttons to  
individually selectandchangetheremaining timesettings(Hour, Minutes,  
AM/PM) to the current time in the same way as outlined above.  
When finished making changes press the Operational Button underneath  
“BACK” to confirm all new settings and update the control system. The  
display will automatically return to the Economy Mode Setup menu.  
The new settings should be displayed as the Current Time.  
25  
Download from Www.Somanuals.com. All Manuals Search And Download.  
econoMy Mode settInGs  
daily operating Mode settings  
ACTION  
DISPLAY  
economy Mode all day:  
From the Economy Mode Setup menu use the Up/Down buttons to  
select (highlight in black) the Daily sub menu for “Sun.” Press the  
Operational Button underneath “CHANGE” to enter this menu.  
Use the Up/Down buttons to select (highlight in black) the “Economy  
Mode All Day” setting.  
Press the Operational Button underneath “SELECT” to change from  
the factory default Normal Operation All Day setting to the Economy  
Mode All Day setting.  
Press the Operational Button underneath “BACK” to confirm the  
new setting and update the control system. You will be returned to  
the Economy Mode Setup menu. The new setting should now be  
displayed for Sun.  
normal operation Between:  
From the Economy Mode Setup menu Use the Up/Down and  
CHANGE buttons to enter the Mon sub menu as described above.  
Use the Up/Down buttons to select (highlight in black) the “Normal  
Operation Between” setting. Press the Operational Button  
underneath “SELECT” to change the operating mode for Monday to  
Normal Operation Between. Note that when this setting is selected  
Start and Stop time user settings appear on the display.  
Use the Up/Down buttons to navigate between the Start/Stop time  
Hour, Minutes and AM/PM settings.  
With each item selected press the Operational Button underneath  
“CHANGE” to activate the adjustment mode for each setting. Use  
the Up/Down buttons to change the value to the desired setting.  
Press the Operational Button underneath “ACCEPT” to enter the  
new setting or “CANCEL” to discard the new setting and retain the  
previous setting.  
Press the Operational Button underneath “BACK” when finished to  
confirm the new settings and update the control system. The display  
will return to the Economy Mode Setup menu with the new settings  
shown for Mon.  
26  
Download from Www.Somanuals.com. All Manuals Search And Download.  
alarm output settings  
alarM output setup Menu  
Changing the user settings in this menu is done using the same  
methods for changing the Operating Set Point.  
Permitsusertosetthecondition(fromalistofoptions)forwhentheCCB’s  
integral alarm output relay will be energized. Alarm relay connections  
(common, normally open, normally closed) are located on the J3 terminal  
strip on the CCB - see wiring diagrams starting on page 12.Alarm output  
relay contacts are capable of switching 1 amp maximum at 120 Vac.  
service note: Adjustable user settings in the Alarm Output Setup  
menu are unaffected by Restore Factory Defaults.  
dIsplay settInGs Menu  
Permits user to set display options for viewing information on the  
UIM’s LCD screen.  
temperature units  
Adjustable user setting that changes temperature units display to  
Celsius °C or Fahrenheit °F.  
Backlight delay  
The alarm relay operates in the background according to the settings  
in this menu and is not capable of disabling water heater operation.  
The alarm relay is used for external notification/verification of  
various operational conditions such as fault conditions and heating  
mode status. This relay can be used with building EMS (Energy  
Management System) and other external supervisory controls.  
Adjustable user setting that determines how long the UIM’s LCD  
backlight remains illuminated after a key has been pressed. Available  
settings are; Always Off, 10, 30 or 60 seconds and Always On.  
contrast  
output function  
Adjustable user setting to adjust the UIM’s LCD screen contrast  
between text and background.  
Adjustable user setting. Available options for the Alarm Output  
Function setting are:  
display settings  
heating Mode: Used for heating mode on/off status notification.  
Changing the user settings in this menu is done using the same  
methods for changing the Operating Set Point.  
enable / disable closed: Used for notification and/or verification of  
the enable/disable circuits open/closed status. There are two enable/  
disable circuits available for external supervisory control(s) at the J7  
socket on the CCB - see wiring diagrams. Enable/disable circuit(s)  
status can be viewed in the Heater Status Menu.  
service note: Adjustable user settings in the Display Settings menu  
are unaffected by Restore Factory Defaults.  
Water heater InforMatIon Menu  
This menu displays non adjustable operational information.  
top of Menu  
temp < heater sp: Used for external notification when current tank  
temperature drops below Operating Set Point.  
temp < alarm sp: Used for external notification when current tank  
temperature drops below programmable Alarm SP.  
fault or alert: Used for external notification whenever a Fault or  
Alert condition is active.  
fault: Used for notification whenever a Fault condition is active.  
disabled: Disables the Alarm Relay Output Function.  
alarm sp  
Adjustable user setting (90°F to 190°F) the control system uses for  
the “Temp < Alarm SP” function described above. This setting has no  
effect with any other Alarm Output functions.  
27  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Bottom of Menu  
messages in chronological order in this menu. The most recent  
will be at the top of the list. A time stamp is displayed below each  
listed Fault and Alert message showing when the Fault or Alert  
condition occurred.  
The Fault History is useful when dealing with intermittent operational  
problems or when the customer has reset the control system prior to  
a service agent’s arrival.  
With a Fault or Alert item selected press the Operational Button  
underneath “vIEW” to display the details for the Fault or Alert  
message. The Fault/Alert message screen displays a brief description  
of the condition, contact information and access to the advanced  
service information sub menu.  
elapsed time  
fault history Menu  
Total accumulated time the control system (water heater) has been  
energized.  
total heating time  
Total accumulated time the control system has been in the heating  
mode. IE: any heating elements have been energized.  
element # cycles  
Total accumulated count of heating cycles for each heating  
element.  
element # on time  
current/history fault Message  
Total accumulated heating on time for each heating element.  
ccB Version  
Software version for Central Control Board.  
uIM Version  
Software version for User Interface Module  
current fault / alert Menu  
This menu displays non adjustable operational information. With the  
Fault History sub menu selected in Main Menu; press the Operational  
Button underneath “SELECT” to display the current Fault or Alert  
message. If there is not a Fault or Alert condition currently active  
“(none)” is displayed to the right of this menu.  
fault occurrence Menu  
Main Menu - current fault selected  
Total accumulated number each individual Fault condition has  
occurred is displayed in this menu. This running total of Fault  
Occurrences can be useful in determining which (if any) operational  
problems have been persistent.  
fault occurrence Menu  
fault hIstory Menu  
This menu displays non adjustable operational information. The  
control system records and stores the last 9 Fault and Alert  
28  
Download from Www.Somanuals.com. All Manuals Search And Download.  
restore factory defaults Menu  
This control system menu allows the user to restore most of the control system’s user settings to their factory default  
settings. user settings in the alarm output setup and display settings menus are unaffected by executing restore  
factory defaults.  
restore factory defaults  
actIon  
dIsplay  
From the Main Menu use the Up/Down buttons to select (highlight in  
black) the “Restore Factory Defaults” menu.  
Press the Operational Button underneath “SELECT.” The Restore  
Factory Defaults menu will be displayed.  
From the Restore Factory Defaults menu press the Operational Button  
underneath “YES.” The display will show text confirming the factory  
default settings have been restored.  
Press the Operational Button underneath “BACK” to exit the Restore  
Factory Defaults menu.  
29  
Download from Www.Somanuals.com. All Manuals Search And Download.  
MaIntenance  
General  
Water heater maintenance includes inspection and testing of the  
Temperature Pressure Relief valve, periodic tank flushing and  
cleaning, and removal of lime scale from the heating elements. Where  
used, water heating system circulating pumps should be oiled.  
Explosion Hazard  
Temperature-Pressure Relief Valve  
must comply with ANSI Z21.22-  
CSA 4.4 and ASME code.  
Tank flushing and circulating pump lubrication should be performed in  
accordance with the maintenance schedule, see Table 7. Tank sediment  
removal and element lime scale removal must be performed when  
needed as determined by periodic inspections.  
Properly sized Temperature-Relief  
Valve must be installed in opening  
provided.  
teMperature-pressure relIef ValVe operatIon  
DANGER  
Can result in overheating and  
excessive tank pressure.  
Burn hazard.  
Can cause serious injury or death.  
Hot water discharge.  
Keep clear of Temperature  
Pressure Relief Valve  
discharge outlet.  
Component  
Operation  
Interval  
Monthly  
Required  
Flushing  
Tank  
Sediment  
Removal  
As Needed  
As Needed  
It is recommended that the Temperature-Pressure Relief valve should  
be checked to ensure that it is in operating condition every 6 months.  
When checking the Temperature-Pressure Relief valve operation,  
make sure that (1) no one is in front of or around the outlet of the  
Temperature-Pressure Relief valve discharge line, and (2) that the  
water discharge will not cause any property damage, as water may be  
extremely hot. Use care when operating valve as valve may be hot.  
UN-LIME  
delimer and  
element gaskets  
Lime Scale  
Removal  
Elements  
taBle 7. MaIntenance schedule.  
To check the relief valve, lift the lever at the end of the Temperature-  
Pressure Relief valve several times, see Figure 6. The valve should  
seat properly and operate freely.  
flushInG  
To ush the water heater:  
If after manually operating the valve, it fails to completely reset and  
continues to release water, immediately close the cold water inlet to 1. Turn off the electrical supply to the water heater at the breaker or  
the water heater and drain the water heater, see DrainingAnd Flushing  
on page 15. Replace the Temperature-Pressure Relief valve with a  
properly rated/sized new one, see Temperature-Pressure Relief valve  
on page 8 for instructions on replacement.  
disconnect switch.  
2. Turn off the pilot toggle switch on the water heater.  
3. Ensure the cold water inlet valve is open.  
4. Open a nearby hot water faucet and let the water run until the  
water is no longer hot. Then close the hot water faucet.  
5. Connect a hose to the water heater drain valve and terminate it  
to an adequate drain.  
6. Ensure the drain hose is secured before and during the entire  
flushing procedure. Flushing is performed with system water  
pressure applied to the water heater.  
7. Open the water heater drain valve to flush.  
8. Flush the water heater to remove sediment and allow the water  
to flow until it runs clean.  
9. Close the water heater drain valve when flushing is completed.  
10. Remove the drain hose.  
11. Fill the water heater – see the Filling The Water Heater section  
in this manual on page 15.  
fIGure 6.  
If the Temperature-Pressure Relief valve on the water heater weeps or  
discharges periodically, this may be due to thermal expansion.  
12. Turn on the electrical supply to the water heater.  
13. Turn on the pilot toggle switch on the water heater.  
14. Place the water heater back in operation. Allow the water heater to  
complete several heating cycles to ensure it is operating properly.  
note: Excessive water pressure is the most common cause of  
Temperature-Pressure Relief valve leakage. Excessive water system  
pressure is most often caused by “thermal expansion” in a “closed  
system.” See Closed Water Systems and Thermal Expansion on  
page 9. The Temperature-Pressure Relief valve is not intended for the  
constant relief of thermal expansion.  
sedIMent reMoVal  
Temperature-Pressure Relief valve leakage due to pressure build up in  
a closed system that does not have a thermal expansion tank installed Water borne impurities consist of fine particles of soil and sand  
is not covered under the limited warranty. Thermal expansion tanks which settle out and form a layer of sediment on the bottom of  
must be installed on all closed water systems.  
the tank. In time, if not removed, the level of sediment might  
reach the heating elements and cause their failure.  
do not pluG the teMperature-pressure relIef ValVe  
openInG. thIs can cause property daMaGe, serIous For convenience, sediment removal and element lime scale  
Injury or death.  
removal should be performed at the same time as follows.  
30  
Download from Www.Somanuals.com. All Manuals Search And Download.  
7. Lime scale removal:  
lIMe scale reMoVal  
Place limed ends of heating elements into UN-LIME  
Lime scale accumulations on the heating elements is a normal  
condition, common to all immersion type elements. Factors which  
affect the amounts of this formation are:  
delimer and allow scale to dissolve. Do not permit  
delimer or water to contact heating element electrical  
terminals.  
1. Amount of hot water used. As the volume of the water heated  
Silicates, sulfates, and aluminates must be removed  
by scraping or other mechanical means. Lime scale  
dissolvents will not remove these types of scale which are  
occasionally encountered.  
increases, more scale results.  
2. Water temperature.As the temperature of the water is increased,  
more scale is deposited on the elements.  
Call the toll free phone number on the back cover of this  
Instruction Manual to purchase UN-LIME and heating element  
gaskets.  
3. Characteristics of water supply.  
Regardless of water treatment, the elements should be  
examined regularly.  
other scale reMoVal:  
Lime scale accumulations may cause noises to occur during operation.  
1. Flush cleaned ends of elements with water when deliming or  
It is recommended that a heating element be removed periodically  
for examination. If it is scaled, all of the elements should be removed  
and cleaned. If the tank bottom has an accumulation of sediment it  
should be cleaned.  
cleaning is completed.  
2. Remove sediment and scale from the tank bottom through  
the access provided by the element openings or drain valve  
opening.  
Lime scale should be removed by dissolving the accumulation in  
UN-LIME® delimer. Do not use muriatic or hydrochloric acid base  
deliming solutions to remove lime scale from the elements.  
The cold water inlet valve and drain valve may be opened  
to aid the cleanout process.  
the process for lIMe scale reMoVal Is as folloWs:  
1. Turn off electrical disconnect switch.  
3. Clean remaining gasket material from tank and element flanges.  
Do not reuse original element gaskets.  
4. Put new gaskets on each element and install into tank  
openings.  
2. Drain the heater following DRAINING instructions.  
3. Open front panel.  
Uniformly tighten element bolts. Torque to approximately  
32 ft/lbs.  
4. Disconnect the element wiring. Try not to disturb the wiring  
unnecessarily and reconnection will be easier.  
5. Attach element wires to connection points from which they were  
removed.  
5. Unscrew each element.  
6. Follow FILLING instructions on page 15 to restore hot water  
6. Remove the elements and gaskets from the openings.  
service.  
Use a twisting, pulling action to remove elements scaled  
beyond the size of the tank openings.  
Check for water leaks around elements and proper  
operation when heater is filled.  
Brush loose scale from elements.  
Close the panel.  
31  
Download from Www.Somanuals.com. All Manuals Search And Download.  
trouBleshootInG checklIst  
Before calling for service, check the following points to see if the cause  
Water Is too hot  
of trouble can be identified and corrected. Reviewing this checklist may  
eliminate the need of a service call and quickly restore hot water service.  
Refer to the TEMPERATURE REGULATION section of this manual.  
The illustration in the Features and Components section of this  
manual identifies the location of most of the heater components.  
Water heater Makes stranGe sounds  
1. Sediment or lime scale accumulations on the elements causes  
sizzling and hissing noises when the heater is operating.  
The sounds are normal, however, the tank bottom and elements  
should be cleaned. Refer to MAINTENANCE section on page  
30 of this manual for details.  
2. Some of the electrical components of the water heater make  
sounds which are normal ie. contactors will “Click” or snap as  
the heater starts and stops.  
leakaGe checkpoInts  
1. Check to see if the drain valve is tightly closed.  
BE SURE TO TURN OFF THE ELECTRICITY (ELECTRICAL  
DISCONNECT SWITCH) WHEN CHECKING EQUIPMENT.  
2. The apparent leakage may be condensation which forms on  
cool surfaces of the heater and piping.  
not enouGh or no hot Water  
3. If the outlet of the relief valve is leaking it may represent:  
1. Be certain the electrical disconnect switch serving the water  
heater is in the ON position. The pilot toggle switch on the  
cabinet should be ON.  
Excessive water pressure.  
Excessive water temperature.  
In some areas water heater electrical service may be limited  
by the power company. If the heater operates on a controlled  
circuit, heater recovery may be affected.  
Faulty temperature and pressure relief valve.  
Excessive water pressure is the most common cause of Temperature  
Relief valve leakage. Water supply systems may, because of code  
requirements or such conditions as high line pressure, among others,  
have installed devices such as pressure reducing valves, check  
valves, and back flow preventers. Devices such as these cause the  
water system to be a closed system.  
The optional manual override switches on the cabinet front may  
be turned off, de-energizing the elements.  
2. Check the fuses.  
The electrical disconnect switch usually contains fuses.  
The water heater has fuses located behind the cabinet front  
door, see the Features and Components section on page 6 of  
this manual for their location.  
Aswaterisheated, itexpands(thermalexpansion). Inaclosedsystem  
the volume of water will grow when it is heated. As the volume of  
water grows there will be a corresponding increase in water pressure  
due to thermal expansion. Thermal expansion can cause intermittent  
temperature-pressure relief valve operation: water discharged from  
the valve due to excessive pressure build up. This condition is not  
covered under the limited warranty. The temperature-pressure relief  
valve is not intended for the constant relief of thermal expansion.  
3. If the water was excessively hot, and is now cold, the ECO high  
limit switch may have activated.  
• See Temperature Regulation section on page 16 of this manual  
for more information on how to reset the ECO high limit controls.  
Repeated activation of the ECO high limit switch should be  
investigated by a Qualified Service Agent.  
A properly sized thermal expansion tank should be installed on all  
closed systems to control the harmful effects of thermal expansion.  
Contact a local qualified service agency to have a thermal expansion  
tank installed.  
4. The storage capacity and/or recovery rate of the water heater  
may have been exceeded by a large demand for hot water. See  
the Recovery Data tables in this manual on page 5.  
Large demands require a recovery period to restore water temperature.  
4. Examine the flange area of the elements for gasket leakage.  
5. Cold incoming water temperature will lengthen the time required  
to heat water to the desired temperature.  
Tighten the bolts or, if necessary, follow the WATER AND LIME  
SCALE REMOvAL procedure in the MAINTENANCE section on  
page 30 of this manual to replace the gaskets.  
6. If the water heater was installed when incoming water temperature  
was warm, colder water creates the effect of less hot water.  
7. Sediment or lime scale may be affecting water heater operation.  
Refer to the MAINTENANCE section on page 30 of this manual  
for details.  
If you cannot IdentIfy or correct the source  
of MalfunctIon:  
1. Place the water heater electrical disconnect switch in the OFF  
hard Water  
position.  
Where hard water conditions exist, water softening or the threshold type  
of water treatment is recommended. This will protect the dishwashers,  
coffee urns, water heaters, water piping and other equipment.  
2. Close the cold water inlet valve to the heater.  
3. Call the toll free number on the back cover of this manual for  
See the Maintenance Section in this manual on page 30 for sediment  
and lime scale removal procedures.  
further assistance.  
32  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Warranty  
State Water Heaters, the warrantor, extends the following LIMITED WARRANTY to the owner of this water heater:  
1. THE TANK  
If the stainless steel tank in this water heater shall prove upon examination by the warrantor to have leaked due to natural corrosion from deionized  
water therein, during the first THREE years after initial installation, the warrantor will supply a complete new State water heater of equivalent size  
and current model. Some government agencies are requiring energy efficient standards for water heaters. In the event regulations prohibit sale of  
a model of equivalent size and construction, State Water Heaters will provide a model which complies with the regulations of your area, in which  
case the consumer will be charged the difference in price between the like replacement and the energy efficient model required. The warranty on  
the replacement water heater will be limited to the unexpired term of the original warranty.  
2. ALL OTHER PARTS  
If within ONE year after initial installation of this water heater, any part or portion shall prove upon examination by the warrantor to be defective in  
material or workmanship, the warrantor will repair or replace such part or portion at its option.  
3. CONDITIONS and EXCEPTIONS  
This warranty shall apply only when the water heater is installed in accordance with local plumbing and building codes, ordinances and regulations,  
the printed instructions provided with it and good industry practices. In addition, a temperature and pressure relief valve, certified by A.G.A.and  
approved by the American Society of Mechanical Engineers, must have been installed.  
a. This warranty shall apply only when the heater is used:  
(1) at temperatures not exceeding the maximum setting of its thermostat;  
(2) at water pressure not exceeding the working pressure shown on the water heater;  
(3) when filled with water, free to circulate at all times;  
(4) in a noncorrosive and non-contaminated atmosphere;  
(5) in the United States, its territories or possessions, and Canada;  
(6) in its original installation location;  
(7) sized in accordance with proper sizing techniques for commercial water heaters;  
(8) bearing a rating plate which has not been altered, defaced or removed except as required by the warrantor;  
(9) not used in a closed system without a properly sized and installed thermal expansion tank;  
(10) fired at the proper voltage and wattage;  
(11) maintained in accordance with the instructions printed in the manual included with the heater.  
b. Any accident to the water heater, any misuse, abuse (including freezing) or alteration of it, any operation of it in a modified  
form, or any attempt to repair tank leaks will void this warranty.  
4. SERvICE and REPAIR EXPENSE  
Under this limited warranty the warrantor will provide only a replacement water heater or part thereof. The owner is responsible for all other costs.  
Such costs may include but are not limited to:  
a. labor charges for service, removal, repair, or reinstallation of the water heater or any component part;  
b. shipping, delivery, handling, and administrative charges for forwarding the new heater or replacement part from the nearest  
distributor and returning the claimed defective heater or part to such distributor;  
c. all cost necessary or incidental for any materials and/or permits required for installation of the replacement heater or part.  
5. LIMITATIONS ON IMPLIED WARRANTIES  
Implied warranties, including any warranty of merchantability imposed on the sale of this heater under state law are limited to one (1) year duration for the  
heater or any of its parts. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.  
6. CLAIM PROCEDURE  
Any claim under this warranty should be initiated with the dealer who sold the heater, or with any other dealer handling the warrantor’s products.  
If this is not practicable, the owner should contact:  
State Water Heaters  
500 Tennessee Waltz Parkway  
Ashland City, TN 37015  
Telephone: (800) 365-0577  
a. The warrantor will only honor replacement with identical or similar water heater or parts thereof which are manufactured or  
distributed by the warrantor.  
b. Dealer replacements are made subject to in-warranty validation by warrantor.  
7. DISCLAIMERS  
NO OTHER EXPRESS WARRANTY HAS BEEN OR WILL BE MADE IN BEHALF OF THE WARRANTOR WITH RESPECT TO THE  
MERCHANTABILITY OF THE HEATER OR THE INSTALLATION, OPERATION, REPAIR, OR REPLACEMENT OF THE HEATER. THE  
WARRANTOR SHALL NOT BE RESPONSIBLE FOR WATER DAMAGE, LOSS OF USE OF THE UNIT, INCONvENIENCE, LOSS OR DAMAGE  
TO PERSONAL PROPERTY, OR OTHER CONSEQUENTIAL DAMAGE. THE WARRANTOR SHALL NOT BE LIABLE BY vIRTUE OF THIS  
WARRANTY OR OTHERWISE FOR DAMAGE TO ANY PERSONS OR PROPERTY, WHETHER DIRECT OR INDIRECT, AND  
WHETHER ARISING IN CONTRACT OR IN TORT.  
a. Some states do not allow the exclusion or limitation of the incidental or consequential damage, so the above limitation or  
exclusion may not apply to you.  
b. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.  
Fill in the following for your own reference. Keep it. Registration is not a condition of warranty. The model and serial number are found on the  
heater’s rating plate.  
Model No.________________________________________ Serial No.________________________________ Date Installed ________________  
Dealer’s Name_________________________________________________________________________________________________________  
Dealer’s Address _______________________________________________________________________Phone No. _______________________  
City and State __________________________________________________________________________Zip ____________________________  
33  
Download from Www.Somanuals.com. All Manuals Search And Download.  
notes  
34  
Download from Www.Somanuals.com. All Manuals Search And Download.  
notes  
35  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Technical Support and Parts: 800 365-0577  
Download from Www.Somanuals.com. All Manuals Search And Download.  

Sharp Microwave Oven R580dK User Manual
Silvercrest Hair Dryer SRHT 1500 A1 User Manual
Sonance Speaker System SS4VC User Manual
Sonic Alert Door DB100 User Manual
Sony Cassette Player WM ES392 User Manual
Sony Cell Phone W902 User Manual
Sony Laptop Docking Station 12629326 User Manual
Sony VCR SLV SP70R User Manual
Speco Technologies DVR DVR T4IP User Manual
Stiga Lawn Mower Accessory 13 2932 20 User Manual