Spirit Cordless Telephone Communications System ConnecT R User Manual

®
SPIRIT  
Communications System  
ConnecT/R  
Owner’s Manual  
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IMPORTANT SAFETY INSTRUCTIONS  
Install this product securely on a stable  
surface. Damage may result if the product  
falls.  
5.  
To reduce risk of injury from fire or electric  
shock, always follow basic safety precautions  
when using this product. The safety symbol  
(exclamation point inside a triangle) on the  
ConnecT/R alerts you to the important operat-  
ing and maintenance instructions below.  
6. Install this product in a protected location  
where no one can step on or trip over power  
and line cords. Do not place objects on the  
cords that may cause damage or abrasion.  
1. Read and understand all instructions in this  
Owner's Manual.  
7.  
8.  
9.  
Do not allow anything to rest on the power  
cord. Do not locate this product where the  
cord will be abused by persons walking on  
it. Do not overload wall outlets, as this can  
result in the risk of fire or electric shock.  
2. Observe all warnings and instructions  
marked on the product.  
Unplug this product from wall outlets and  
telephone jacks before cleaning. Clean  
exposed parts with a soft, damp cloth. Do  
not use liquid or aerosol cleaners, and never  
immerse in water.  
3.  
4.  
Never push objects of any kind into this  
product through housing openings because  
they may touch dangerous voltage points or  
short out parts, resulting in possible fire or  
electric shock.  
Do not use the product near water or when  
you are wet. For example, do not use it in a  
wet basement or near a swimming pool,  
bathtub, shower, sink, or laundry tub. If the  
product comes in contact with any liquids,  
unplug the power and line cords immedi-  
ately. Do not plug the product back in until  
it has been dried thoroughly.  
If this product does not operate normally,  
see the Troubleshooting section of this  
manual. If you cannot resolve the problem,  
or if the product is damaged, Call the AT&T  
Helpline at 1-800-628-2888. Do not open the  
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13.  
Use only a UL Listed wall plug-in power  
transformer that has Class 2 outputs and  
the following characteristics:  
product. Opening the product may expose  
you to dangerous voltages or other risks.  
During thunderstorms, avoid using tele-  
phones except cordless models. There may  
be a slight chance of electric shock from  
lightning.  
10.  
11.  
12.  
Input rating:  
99-127 V AC rms 60 Hz  
150 mA maximum  
Output rating:  
27-35 V DC at 200 mA  
14-18 V DC at 200 mA  
Do not use a telephone in the vicinity of a  
gas leak. If you suspect a gas leak, report it  
immediately, but use a telephone away from  
the area where gas is leaking.  
The power transformer supplied with the  
product has these characteristics.  
This product should be operated only from  
the type of power source indicated on the  
power transformer (see Item 13, below). If  
you are not sure of the type of power supply  
to your business or home, consult your local  
power company.  
SAVE THESE INSTRUCTIONS  
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Introduction  
The following descriptions define important  
terms used in this manual.  
The SPIRIT® Communications System  
ConnecT/R provides you with the ability to  
add telephone devices to your SPIRIT  
System. It connects to the controller.  
The controller is the central processor  
through which all SPIRIT calls in your  
Figure 1. SPIRIT ConnecT/R  
company are processed.  
The ConnecT/R allows you to add telephone  
devices to your SPIRIT System in a way that  
gives you much more flexibility than before.  
Although it has always been possible to connect  
answering machines, facsimile machines, mo-  
dems, or standard telephones via the "line  
auxiliary jack" on the controller, that jack re-  
stricts their access to a single telephone line  
within the SPIRIT System. But since the  
ConnecT/R connects to ports designed for  
SPIRIT Telephones themselves (which can  
access multiple lines), the telephone devices can  
function on as many telephone lines as the port  
was customized to handle.  
The SPIRIT Telephone (with the AT&T  
SPIRIT logo on it) is specialized to work  
within the SPIRIT Communications System.  
You do not need a SPIRIT Telephone at-  
tached to the ConnecT/R.  
The telephone device is a modem, answer-  
ing machine, standard telephone, etc., you  
can add to the SPIRIT System via the  
ConnecT/R. You can add up to two tele-  
phone devices to a single ConnecT/R, and  
use them to place and receive calls. Interac-  
tions with specific SPIRIT System features  
are described later in this book.  
* SPIRIT is a registered trademark of AT&T.  
1
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2
The devices must be single-line (requiring only  
one line for operation) and stand-alone (able to  
process calls without being attached to a con-  
troller or other system device).  
Although you can have a SPIRIT Telephone  
connected to the SPIRIT ConnecT/R, it isn't  
necessary. In fact, many business uses, such as  
telephones in hotel lobbies or facsimile ma-  
chines with built-in telephones, will not have a  
SPIRIT Telephone attached to the ConnecT/R.  
This Onwer's Manual will help you set up your  
SPIRIT ConnecT/R for your particular business  
needs.  
Examples of the kinds of telephone devices you  
can add to your SPIRIT Communications  
System via the ConnecT/R are:  
Standard telephones  
Cordless telephones  
Answer/record machines  
Credit card readers  
Facsimile machines  
Auto-dialers  
Modems  
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308 or 1224  
Controller  
SPIRIT Telephone  
(6 or 24 buttons)  
ConnecT/R  
Data Terminal  
Facsimile  
Machine  
Autodialer  
Standard  
Telephone  
Credit  
Card  
Reader  
Answer/  
Cordless  
Telephone  
Record  
Computer  
Modem  
Machine  
Figure 2. SPIRIT ConnecT/R Applications  
3
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4
Installation  
tions unless the jack is specifically designed  
for wet locations.  
A complete ConnecT/R has the components  
shown in Figures 3 and 4. You could have two  
telephone devices attached and you do not have  
to have a SPIRIT Telephone attached.  
Never touch uninsulated telephone wires or  
terminals unless the telephone line has been  
disconnected at the network interface.  
3.  
INSTALLATION INSTRUCTIONS  
4. Use caution when installing or modifying  
telephone lines.  
1.  
2.  
Never install telephone wiring during a  
lightning storm.  
Never install telephone jacks in wet loca-  
AC  
Power  
Outlet  
Telephone Device: Fax, Modem, Answer/Record  
Machine, Telephone, etc.  
Controller  
ConnecT/R  
STATION  
JACK  
4-Wire Cords  
SPIRIT Telephone  
Directly connected by a cord from one unit to the  
other, or connected via a wiring run.  
Figure 3. SPIRIT ConnecT/R with Attached SPIRIT Telephone and Telephone Device  
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AC  
Power  
Outlet  
Telephone Device: Fax, Modem, Answer/Record  
Machine, Telephone, etc.  
Controller  
ConnectT/R  
STATION  
JACK  
4-Wire Cords  
Directly connected by  
a
cord  
from one unit to the other, or  
connected via a wiring run.  
Figure 4. SPIRIT ConnecT/R without Attached SPIRIT Telephone  
— If you attach a SPIRIT Telephone  
and a telephone device, set MODE for call  
access priority.  
Step 1  
NOTES:  
If you attach more than one telephone  
device to the ConnecT/R, this setting  
applies to them equally.  
which will have priority in any given situation.  
You do this by setting MODE on the back of the  
ConnecT/R. The examples in the table on the  
next page and the descriptions that follow will  
help you decide which setting is appropriate for  
your needs. The table is not an exhaustive list;  
your own business needs will determine how  
you set the mode. You can change the MODE  
setting any time your needs change.  
If you don't have a SPIRIT Telephone  
attached, the MODE setting has no  
effect.  
With the ConnecT/R, a SPIRIT Telephone and a  
telephone device share a single connection to  
the controller. Therefore, you need to establish  
5
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6
MODE  
Business Requirement  
Telephone Device  
Have another phone that acts like an extension to the  
attached SPIRIT Telephone.  
1
Corded or cordless telephone  
2,3,4  
Ensure privacy between the SPIRIT Telephone and the  
other attached phone.  
Corded or cordless telephone located  
somewhere other than the SPIRIT  
Telephone  
1
2
Record a conversation while talking on the attached  
Answer/record machine  
SPIRIT Telephone*.  
Disconnect the answer/record machine when someone  
picks up the SPIRIT Telephone.  
Prevent interruption of data transmission if someone  
3,4  
3,4  
1
Facsimile machine  
Modem  
picks up the SPIRIT Telephone.  
Prevent interruption of data transmission if someone  
picks up the SPIRIT Telephone.  
Provide more memory than available from SPIRIT  
System.  
Telephone with autodialing capability or  
stand-alone dialer  
Prevent interruption of data transmission if someone  
3,4  
4
Credit card reader  
picks up the SPIRIT Telephone.  
Prevent modem from interrupting call on attached  
SPIRIT Telephone, and Telephone from interrupting  
ongoing data call.  
Autodial modem  
*
The recording of calls is governed by federal, state, and local laws. It is your responsibility to comply with all applicable  
laws and regulations.  
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telephone device will be disconnected, but  
will be reconnected to the call when the  
SPIRIT Telephone is hung up.  
Mode 1 (equal access) gives the telephone  
device and the SPIRIT Telephone equal  
access to the connection, regardless of which  
made the connection first (like an extension  
phone in your home). You could use this  
mode, for example, if the attached device is a  
cordless phone and you want to use it as an  
extension. If you attached an answer/  
record machine, this mode would allow you  
to record conversations because both the  
recorder and the SPIRIT Telephone can be  
on the call at the same time*.  
NOTE In modes 2 and 4, if the SPIRIT  
telephone is connected to the call and you try  
to use the telephone device, you won’t hear  
anything because the telephone device won’t  
be connected.  
Mode 3 (telephone device has priority)  
always gives priority to the telephone device,  
regardless of whether the SPIRIT Telephone  
is off-hook or was off-hook first. This is the  
most appropriate setting for facsimile ma-  
chines and computer modems because it  
prevents the data transmission from being  
interrupted if someone inadvertently picks  
up the SPIRIT Telephone receiver.  
Mode 2 (SPIRIT Telephone has priority)  
always gives priority to the SPIRIT Tele-  
phone whenever it is "off-hook" (that is,  
when its receiver is up or the speakerphone  
is on), regardless of whether the telephone  
device is also off-hook or was off-hook first.  
For example, if you have an answer/record  
machine and you want to be able to intercept  
a call being answered by that device, this  
mode setting is ideal because as soon as the  
SPIRIT Telephone goes off-hook, it will  
disconnect the answer/record machine.  
NOTE: In modes 3 and 4, if the telephone  
device is connected to the call and you try  
to use the SPIRIT Telephone, you won’t  
hear anything because the SPIRIT Tele-  
phone won’t be connected.  
Mode 4 (first-on has priority) gives priority  
to the first device that makes the connection.  
For example, if the SPIRIT Telephone has  
control, the telephone device can't access the  
call until the SPIRIT Telephone is on-hook—  
and vice versa.  
If the telephone device remains off-hook  
when the SPIRIT Telephone gets control, the  
* The recording of calls is governed by federal, state, and local  
laws. It is your responsibility to comply with all applicable  
laws and regulations.  
7
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8
— If the telephone device has touch  
Step 2  
tone dialing, set ADMIN for call restrictions.  
Both rotary and touch tone devices can be  
restricted from making certain kinds of calls.  
The difference is that rotary devices are re-  
stricted at the port (along with the attached  
SPIRIT Telephone, according to the way the  
port was customized) and touch-tone devices  
are restricted by setting ADMIN on the back of  
the ConnecT/R.  
If you have a SPIRIT Telephone or  
rotary dial telephone attached, their toll  
restrictions will not be affected by the  
ADMIN setting.  
This step is required if the telephone device is  
touch tone only or has been set to touch tone. If  
the telephone device can be set to either touch  
tone or rotary, we recommend this step so that if  
the telephone is ever set to touch tone, its calls  
will be restricted in the way you want. You can  
change the ADMIN setting any time your needs  
change.  
The ADMIN setting you choose doesn't  
have to match the call restrictions set  
for the SPIRIT Telephone.  
If you have to dial a single digit (usually  
a 9) before dialing an outside number,  
and you DO NOT have to dial a 0 or 1  
before dialing a toll call, the telephone  
device cannot be toll-restricted.  
NOTES:  
If you have more than one telephone  
device attached to the ConnecT/R this  
setting applies only to those set as touch  
tone, and applies to them equally.  
Regardless of how you set the ADMIN  
switch, the emergency number 911 is  
always available.  
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from its power supply (an AC outlet that  
isn't controlled by a wall switch) and no  
more than six feet from the devices attached  
to it. The bottom of the ConnecT/R should  
be at least two feet from the floor.  
Use the following table to choose the setting  
appropriate for your needs.  
ADMIN  
Restrictions  
Setting  
2. Position the ConnecT/R so the side with the  
jacks and settings is down or to the side, but  
not up.  
None. (Allows unrestricted calling.)  
1
Prohibits dialing 0 or 1 as the first  
digit.  
2
Remove the backing from the plastic tabs.  
3.  
4.  
Prohibits dialing 0 or 1 as the first or  
second digit.  
3
4
Gently position a tab by aligning the end of  
the adhesive with the outside edge of the  
ConnecT/R and the side of the tab against  
the inside of one of the feet. Repeat for the  
second tab.  
Prohibits dialing outside calls.  
(Allows making intercom calls  
only.)  
Mount the ConnecT/R (optional).  
Step 3 —  
Adhesive Area  
The ConnecT/R is designed to be placed on  
your desk or mounted on any vertical surface.  
Do not place it on the floor. Hardware has been  
included to mount the ConnecT/R on the wall:  
two plastic wall-mount tabs, two anchors, and  
two #6 screws.  
Plastic Tabs  
Feet  
1.  
Select an appropriate location. The  
ConnecT/R can be no more than six feet  
Power Cord  
to the side  
Power Cord  
down  
9
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10  
it is flush with the surface. Screw the screws  
partially into the anchors, remove them,  
tighten the screws.  
5.  
6.  
Press the tabs firmly into position.  
With the tabs at the top, hold the ConnecT/R  
against the wall where you plan to mount it  
and use a pencil to mark the location of the  
holes in the tabs. The bottom of the  
ConnecT/R should be at least two feet from  
the floor.  
Connect the ConnecT/R to the  
Step 4 —  
controller, and the telephone device and  
optional SPIRIT Telephone to the ConnecT/R.  
Please check the cabling requirements in Appen-  
dix A before proceeding. Consult with the  
person who customized your SPIRIT System  
before attaching the ConnecT/R to the  
controller.  
7.  
If you have plywood walls or walls with a  
sturdy supporting structure (either wood  
studs or cross members), partially screw the  
two screws into the wall at the marks, re-  
move them, hang the tabs on the screws, and  
then tighten the screws.  
NOTE: The "4-wire cord" mentioned in the  
steps below comes with the ConnecT/R.  
Any cord you may have that is connecting  
a
SPIRIT Telephone to the controller is  
also 4-wire cord.  
Disconnect the SPIRIT Telephone. If one is  
already installed, disconnect it from the wall  
jack or the STATION jack on the controller,  
whichever is closest to where you want to  
locate the ConnecT/R.  
1.  
For plaster, plasterboard, cinder block or  
brick surfaces, drill a 3/16" hole at each mark  
and insert an anchor into each of the holes.  
Gently tap each anchor with a hammer until  
2.  
Connect the ConnecT/R to the Controller.  
Using 4-wire cord, plug one end into the  
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back of the ConnecT/R or by plugging it  
into a wall jack that is connected to the  
SPIRIT SET jack on the ConnecT/R.  
CTRLR jack on the back of the ConnecT/R  
and connect the other end into the controller.  
You can do this either by plugging it into the  
STATION jack on the controller or by plug-  
ging it into a modular wall jack connected  
via a wiring run to the STATION jack on the  
controller.  
ConnecT/R  
SPIRIT Controller  
ConnecT/R  
4-Wire Cords  
STATION  
JACK  
SPIRIT Telephone  
4. Connect the telephone device to the  
ConnecT/R. Using the line cord provided  
with the telephone device, plug one end into  
the LINE jack (or its equivalent) on the back  
of the telephone device and connect the  
other end to the TEL DEVICE jack on the  
4-Wire Cords  
Directly connected by a cord  
from one unit to the other, or  
connected via a wiring run.  
Sample Answer/  
Record Machine  
Connect the SPIRIT Telephone to the  
3.  
ConnecT/R (optional). Plug one end of a 4-  
wire cord into the jack on the underside of  
the SPIRIT Telephone and connect the other  
end into the SPIRIT SET jack on the back of  
the ConnecT/R. You can do this either by  
plugging it into the SPIRIT SET jack on the  
ConnecT/R  
11  
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12  
NOTE: Use only a UL Listed wall plug-in  
power transformer that has Class 2  
ConnecT/R. You can connect it by plugging  
it into the TEL DEVICE jack on the  
ConnecT/R or by plugging it into the wall  
jack that is connected to the TEL DEVICE  
jack on the ConnecT/R.  
outputs and the following characteristics:  
Input rating:  
99-127 V AC rms 60 Hz  
150 mA maximum  
To install two telephone devices on a  
ConnecT/R, use a T-type adapter (AT&T  
part # 267A2 or 267A). Plug the adapter into  
the TEL DEVICE jack (either directly or  
indirectly through a wall jack, as described  
above) and plug the telephone devices into  
the adapter jack.  
27-35 V DC at 200 mA  
14-18 V DC at 200 mA  
Output rating:  
The power transformer supplied with the  
ConnecT/R has these characteristics.  
AC  
Power Outlet  
5. Connect the ConnecT/R to the AC power  
outlet. Plug the power connector into the  
POWER jack on the back of the ConnecT/R.  
To prevent the power cord from pulling out  
easily, make a small loop of cord near the  
power connector and slip it behind the strain  
relief tab next to the POWER jack on the  
ConnecT/R. Plug the wall transformer into  
an AC power outlet that is at least 3 feet  
away from the controller and not controlled  
by a wall switch. (If it is any closer to the  
controller, you may hear a hum on your  
SPIRIT System.)  
ConnecT/R  
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Check the wiring and power connections.  
Step 5 — Test the equipment.  
available.  
After the ConnecT/R is installed, test the tel-  
phone device and SPIRIT Telephone as follows.  
To test for dial tone, pick up the receiver (or  
its equivalent) of the telephone device and  
listen. If there is no dial tone  
1.  
You can check the SPIRIT Telephone in the  
same way.  
If you have any problems, see the Troubleshoot-  
ing section of this manual for more information.  
Check whether the attached SPIRIT  
Telephone (if there is one) is in use and  
whether the MODE setting is 2 or 4.  
Check the wiring and power connections.  
Be sure that the port on the controller is  
administered for Automatic Line Selec-  
tion.  
To test for ringing, call the intercom number  
from another telephone. If the telephone  
device doesn't ring:  
2.  
Check that the ringer is turned on and  
that its volume is turned up.  
Make sure the attached SPIRIT Tele-  
phone (if there is one) is not in use.  
13  
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14  
Using the Telephone Device  
not the telephone device): HFAI (intercom calls  
will not ring), Busy Station Ringing and Manual  
Note that the ConnecT/R may feel warm  
under normal operation.  
Telephone devices attached to the ConnecT/R  
will operate similarly to the way they would if  
they were installed directly into a normal tele-  
phone line, but they will be affected by the way  
the station port was administered and the way  
you set MODE and ADMIN. If you experience  
difficulties or if the device behaves in unex-  
pected ways, consult the Troubleshooting  
section of this guide. If difficulties persist, call  
the AT&T Helpline at 1-800-628-2888.  
NOTE: The SPIRIT Telephone and the  
telephone device share a connection.  
Therefore, if the SPIRIT Telephone is being  
used for an intercom or telephone conver-  
sation, the telephone device cannot answer  
other calls that may be ringing.  
Placing Calls  
To place an outside call from the telephone  
device, pick up the receiver or its equivalent and  
dial the number. In general, the telephone  
device will gain access to an outside line  
according to the way the port was customized  
for the Automatic Line Selection feature. That  
is, the device will be connected to whatever line  
the SPIRIT Telephone would connect to, if its  
receiver had been picked up instead. (If the port  
does not have Automatic Line Selection, there  
will not be a dial tone on the telephone device,  
and it will not be possible to originate an  
outside call.)  
Answering Calls  
If the attached telephone device has ringing  
capability, it will ring according to the way the  
port was customized to ring for available lines.  
That is, if an intercom or external call would  
cause a SPIRIT Telephone attached to the port  
to ring, the telephone device will also ring under  
the same circumstances.  
The following SPIRIT features are exceptions  
(they will make the SPIRIT Telephone ring, but  
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Paging  
NOTE: The ability of a touch tone tele-  
phone device to place certain calls is based  
on the way ADMIN was set on the  
ConnecT/R. A rotary device is restricted  
according to the way the port was  
customized.  
To use the SPIRIT paging features, lift the  
receiver or its equivalent and dial [  
device is touch tone or 1 1 if it is rotary. Then  
follow the directions below for your SPIRIT  
System type:  
#
] [  
#
] if the  
To place an intercom call, lift the receiver or its  
equivalent and dial [  
#
] [  
#
] on a touch tone device  
308/616 models: For Page to All, dial 61 and  
make your announcement. For Loudspeaker  
Paging, dial 60 and make your announce-  
ment.  
or 1 1 on a rotary device. Then dial the 2-digit  
intercom extension. (You will hear an error tone  
if you dial an invalid internal extension.)  
1224/2448 models: For Group Page, dial the  
2-digit group number (61-66) and make your  
announcement.  
15  
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16  
Interactions with SPIRIT System Features  
The following charts describe how the telephone  
device will interact with specific SPIRIT features.  
Limitations  
Interactions  
Features  
Telephone device cannot  
access this feature directly.  
If attached SPIRIT Telephone uses the feature,  
device will ring when callback occurs.  
Auto Callback (1224/2448  
models only)  
If port does not have  
In general, telephone device will gain access to an  
outside line according to how this feature was  
administered for its port. (That is, device will be  
connected to whatever line the SPIRIT Telephone  
would connect to had it gone off hook at the same  
time.)  
Automatic Line Selection  
Automatic Line Selection,  
there will not be a dial tone  
on the telephone device.  
None.  
All privacy features administered at the controller  
establish privacy between SPIRIT Telephone and  
telephone devices at different ports; the MODE  
setting establishes privacy between the SPIRIT  
Telephone and telephone device attached to the  
same ConnecT/R.  
Bridging and Privacy  
Telephone device cannot  
turn this feature on or off.  
None.  
Call Forwarding Intercom  
(1224/2448 models only)  
If the feature is activated for the port, incoming  
calls will not ring.  
This feature cannot be  
activated from the  
telephone device.  
Do Not Disturb  
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Limitations  
Interactions  
Features  
HFAI can't be turned on or  
off from telephone device.  
If a SPIRIT Telephone is attached to the  
ConnecT/R and if HFAI is on, telephone device  
will not ring on intercom calls.  
HFAI  
Telephone device cannot  
pick up a call placed on  
hold by attached SPIRIT  
Telephone.  
If SPIRIT Telephone places a call on hold and  
telephone device goes off-hook, device may connect  
to next idle (available) line, depending on how you  
set MODE and whether SPIRIT Telephone is on- or  
off-hook.  
Hold  
Telephone device can't use  
this feature to reserve a  
specific line.  
Telephone device may ring with the special ring  
pattern associated with the feature if the attached  
SPIRIT Telephone has used the feature. If  
telephone device's receiver is picked up during line  
reserve ringing, it will be connected to the line  
reserved by attached SPIRIT Telephone.  
Line Reserve  
Telephone device can't  
manually signal other  
SPIRIT Telephones or  
telephone devices and will  
not ring if someone signals  
its port.  
Not supported for telephone device.  
Manual Signaling  
17  
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18  
Limitations  
Interactions  
Features  
None.  
When telephone device is in use, Message light on  
SPIRIT Telephone (if one is attached) will flash on  
and off as an alert. To turn this Alert feature off,  
Message Light  
press [  
1
] [  
#
] on the SPIRIT Telephone without  
lifting the receiver. To reactivate the Alert feature,  
press [  
1
] [  
] on the SPIRIT Telephone without  
lifting the receiver. After a power failure, the Alert  
feature will be reactivated.  
Telephone device can't  
turn feature on or off.  
If feature is on, device will behave according to  
night service ringing options administer for its  
port.  
Night Service (1223/2448  
models only)  
Telephone device can't  
receive any pages.  
Telephone device can originate All Station Paging  
and Loudspeaker Paging (on SPIRIT 308/616  
models) and Station Group Paging (on SPIRIT  
1224/2448 models) as described in the Paging  
section of this manual.  
Paging  
None.  
When telephone device goes off hook, it will be  
connected to the line ringing for it.  
Ringing Line Preference  
These features are not  
directly accessible from  
the telephone device.  
These features can be used from the attached  
SPIRIT Telephone, then the telephone device can  
be connect to the call.  
Speed Calling and Last  
Number Redial  
Telephone device cannot  
transfer calls.  
None.  
Transfer  
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Troubleshooting  
Remember that the way your SPIRIT System  
was customized may influence how a particular  
device operates. Call the AT&T Helpline at  
1-800-628-2888 if you need assistance.  
This section should help you determine the  
cause of problems you might encounter and  
help you resolve them. It begins with general  
problems, then is categorized according to the  
types of telephone devices you may have  
attached to your ConnecT/R.  
What to Check  
Operational Difficulty  
Ringing  
Do Not Disturb active  
Outside call doesn't ring  
Delayed Ringing active*  
Abbreviated Ringing active*  
N
O
Ringing active*  
No Access active*  
Ringer turned off on telephone device  
Call Forward active  
HFAI active  
Ringer turned off on telephone device  
Intercom call doesn't ring  
Rings, but nobody there  
Abbreviated Ring active*  
Delayed Ringing active*  
SPIRIT System sometimes rings once after  
party hangs up  
PBX Callback active  
Line Reserve active  
Hold Call Reminder active  
* Check with the person in your organization responsible for the SPIRIT System.  
19  
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20  
What to Check  
Operational Difficulty  
Hold  
Someone else picked up the held call  
Other party hung up  
The call is lost  
Telephone device can't access call put on hold by  
SPIRIT Telephone  
Miscellaneous  
Not Eligible for Automatic Line Selection active*  
All available lines are in use  
No dial tone  
Not Available active on some lines*  
Outside Restriction active*  
ADMIN switch set to 2,3, or 4  
Won't dial out  
Telephone device can't access SPIRIT feature  
dial codes  
[
] and [  
#
] don't work on intercom  
This is normal, especially if the ConnecT/R has  
been covered by papers or other materials, or if  
the room temperature is warmer than average.  
ConnecT/R is very warm to the touch  
* Check with the person in your organization responsible for the SPIRIT System.  
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What to Check  
Operational Difficulty  
Cordless Telephone  
SPIRIT customized ringing and line-use options*  
Receiver out of range  
Doesn't ring  
Low batteries in cordless phone  
Ringing switch on cordless phone not on  
Re-extend antenna then return phone to OFF  
mode before collapsing antenna  
Can't return to OFF mode  
Move closer to the cordless base station (conver-  
sation range may be greater than on/off range)  
Cordless telephones are subject to the same  
interferences when connected via the ConnecT/R  
as when connected to a normal telephone line.  
Poor call quality can be improved by moving  
toward the base station. You may be able to  
improve the general transmission quality by  
moving the location of the cordless base station  
or by changing the electrical outlets used by the  
base. Environments with large amounts of metal  
in the building structure will generally limit the  
use of cordless phones.  
Calls are noisy or have static  
Make sure the ConnecT/R's transformer is at  
least three feet from the controller.  
* Check with the person in your organization responsible for the SPIRIT System.  
21  
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22  
What to Check  
Operational Difficulty  
This is common; there is nothing wrong.  
Move the base to a more central location.  
Ring pattern not the same as SPIRIT Telephone  
Range is short.  
Wall mount the base unit (elevating it may  
increase its range).  
Be sure the base unit is at least three feet from  
metal structures or objects.  
Locate the base at least six feet from electromag-  
netic sources or microprocessor equipment.  
If the receiver is used outside, locate the base  
station near a window.  
Answer/record Machine  
SPIRIT customized ringing options*  
Doesn't answer  
MODE switch setting  
Won't shut off when SPIRIT answered  
Answers on Held Call Reminder  
Set answer/record machine to answer after two  
or more rings  
This is normal. The SPIRIT Telephone and the  
telephone device share a connection. If the  
SPIRIT Telephone is being used for an intercom  
or telephone conversation, the telephone device  
cannot answer other calls that may be ringing.  
Doesn't answer calls when SPIRIT Telephone in use  
* Check with the person in your organization responsible for the SPIRIT System.  
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What to Check  
Operational Difficulty  
This can occur if the calling party hangs up  
without leaving a message and the answer/  
record machine requires a signal from the  
Central Office before terminating the recording  
process. If the machine has a "voice activation"  
(VOX) setting, switching to VOX will often  
prevent the problem.  
Messages consist of dial tone only  
Credit Card Readers  
SPIRIT customized line-use options*  
Won't dial out  
ADMIN switch setting  
Facsimile Machine  
SPIRIT customized line-use options*  
ADMIN switch setting  
Won't dial out  
MODE switch setting  
Data distortion or interruption  
Doesn't answer  
SPIRIT customized ringing options*  
Set facsimile machine to answer after two or  
more rings  
Answers on Held Call Reminder  
* Check with the person in your organization responsible for the SPIRIT System.  
23  
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24  
What to Check  
General Operational Difficulty  
Modem  
SPIRIT customized line-use option*  
ADMIN switch setting  
Won't dial out  
MODE switch setting  
Data distortion or interruption  
Doesn't answer  
SPIRIT customized line-use option*  
Set modem to answer after two or more rings  
Answers on Held Call Reminder  
* Check with the person in your organization responsible for the SPIRIT System.  
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Wiring Requirements  
Appendix A —  
Contact your AT&T representative for  
additional information.  
Note the following cabling requirements before  
connecting the equipment. If these limits (which  
are the same ones that apply to our current  
SPIRIT System) are exceeded, the ConnecT/R  
may not work properly.  
If the telephone device will be in a building  
other than where the ConnecT/R is located,  
a Block Protector must be installed by a  
qualified technician (one Block Protector for  
each "remote" telephone device). Order an  
AT&T Model 4C1S (comcode 104386545).  
In addition, you will need a Building  
Entrance Protector, which can house up to  
six 4C1S Block Protectors. Order Model  
110ANA1-06 (comcode 105736482). Contact  
your AT&T representative for additional  
information.  
The total wiring length from the controller to  
the SPIRIT Telephone cannot exceed a total  
of 1000 feet of 24-gauge DIW (twisted-pair  
copper) wire or 22-gauge D station wire,  
plus 25 feet of 4-wire line cord.  
The total wire length from the controller to  
the telephone device cannot exceed a total of  
1000 feet of 24-gauge DIW (twisted-pair  
copper) wire or 22-gauge D station wire,  
plus 25 feet of 4-wire line cord.  
If the ConnecT/R is installed outside the  
building where the controller is located, or  
away from the building where the attached  
SPIRIT Telephone is located (using exposed  
wiring), In-Range/ Out-of-Building protec-  
tors (IROB TII Model 371 or ITW Model  
SP69073, AT&T order number 31304) must  
be installed by a qualified technician.  
25  
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26  
Limited Product Warranty and Limitation of Liability  
Appendix B —  
Product abuse, misuse or the negligent acts of  
persons not under the reasonable control of  
AT&T.  
AT&T warrants that the product will be free from  
defects in material and workmanship for one year  
from the date of purchase. If the product becomes  
defective and such defect is reported to AT&T within  
the one-year warranty period, AT&T will repair or  
replace the product, at its option, without charge.  
Any repair or replacement parts or products may be  
new, remanufactured or refurbished at the option of  
AT&T. If AT&T determines that the product cannot  
be repaired or replaced, AT&Twill refund the  
purchase price of the product. All work under the  
warranty will be performed by AT&T or its agents  
during AT&T's normal business hours within a  
reasonable time after notice to AT&T of a defect.  
Power failure or surges, lightning and other acts  
of God and the actions of third parties.  
EXCEPT AS SPECIFICALLY SET FORTH ABOVE,  
AT&T, ITS AFFILIATES, SUPPLIERS AND  
DEALERS MAKE NO WARRANTIES, EXPRESS OR  
IMPLIED, AND SPECIFICALLY DISCLAIM ANY  
WARRANTY OF MERCHANTABILITY OR  
FITNESS FOR A PARTICULAR PURPOSE.  
Except for damages for personal injury, the liability  
of AT&T, its affiliates, suppliers and dealers for any  
loss or damage resulting from any product defector  
performance under this warranty and regardless of  
the form of action shall be limited to repair or  
replacement of the product or a refund of the  
product's purchase price. In no event shall AT&T, its  
affiliates, suppliers and dealers be liable for indirect,  
reliance, incidental or consequential damage or loss  
(including loss of profits) caused or alleged to have  
been caused by the product.  
The limited warranty provided above does not cover  
damages, defects, malfunctions or product failures  
caused by:  
Failure to follow AT&T’s installation, operation  
or maintenance instructions.  
Unauthorized modification or alteration of the  
product.  
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Index  
Answer/record machines 2, 6  
Answering Calls 14  
Applications  
3
Placing Calls 14  
AT&T Helpline 19  
Automatic Line Selection 14, 16  
Call restrictions 8  
Controller  
1
CTRLR jack 11  
Emergency number 911 8  
Installation  
4
Connect the ConnecT/R 10  
Connect the equipment 10  
Mode Settings 7  
Mount the ConnecT/R  
Set ADMIN switch  
Set MODE  
Test the equipment 13  
9
Telephone  
6
8
5
Stand-alone dialer  
6
Two telephone devices 12  
Interactions with SPIRIT Features 16  
Intercom call 15  
Standard  
2
Test for dial tone 13  
Test for ringing 13  
Line auxiliary jack  
MODE setting  
1224/2448 models 15  
1
5
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FCC Warning Statement  
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15  
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the  
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio fre-  
quency energy and, if not installed and used in accordance with this Owner's Manual, may cause harmful interfer-  
ence to radio communications. Operation of this equipment in a residential area is likely to cause harmful interfer-  
ence in which case the user will be required to correct the interference at his or her own expense.  
CAUTION: Changes or modifications not expressly approved by the party responsible for compliance could void the  
user's authority to operate the equipment.  
999-500-410 106364896  
Issue 1, July 1990  
Graphics © AT&T 1990  
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