Southwestern Bell Cordless Telephone GH3012NB User Manual

Southwes tern Bell  
®
Freedom Phone  
2.4GHz  
Cordles s Telephone with Call Waiting Caller ID  
STOP…DON’T TAKE ME BACK TO THE STORE.  
LOOK…FOR THE TOLL-FREE “HELPTELEPHONE NUMBER.  
LISTEN…AS THE EXPERTS TALK YOU THROUGH THE PROBLEM.  
For immediate answers to your questions regarding operation,  
missing parts or installation, call the  
SOUTHWESTERN BELL FREEDOM PHONE®  
RETAIL SALES HELP LINE AT:  
1-800-366-0937  
Monday - Friday 8:30a.m. - 9:00p.m. EST  
Saturday 8:30a.m. - 12:30p.m. EST  
SOUTHWESTERN BELL FREEDOM PHONE®  
7475 N. Glen Harbor Blvd., Glendale, AZ 85307  
GH3012AT Owners Manual  
GH3012AT  
Printed in China  
Toll Free Helpline 1-800-366-0937  
IB- 4696  
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SAFETY INSTRUCTIONS FOR BATTERIES  
Safety Ins tructions for Batteries  
NAME OF CONTROLS AND INDICATIONS  
Handset Controls, Indicators  
Hands et Battery Pack  
CAUTION:  
Receiver Volume  
Switch  
To adjust the receiver  
volume level  
Use only a Southwestern Bell Freedom Phone® approved battery pack in the handset  
of your GH3012 Cordless Telephone. To reduce the risk of fire or injury, always do the  
following when replacing, discarding or charging batteries. When handling the batteries,  
be careful not to short the battery with conducting materials such as rings, bracelets,  
and keys. The battery or conducting material may overheat and cause burns.  
Antenna  
Use only the following type and size of battery pack:  
New Call Indicator  
Flashes to indicate there  
are calls that have not  
been reviewed  
FOR HANDSET UNIT :  
a. GP40AAK3BMX 3.6V 400mAHr, GPI International Ltd or  
b. BYD D-2/3AA400x3 3.6V 400mAHr, BYD Co.,Ltd or  
Earpiece  
CONTAINS NICKEL-CADMIUM  
BATTERY. BATTERY MUST BE  
RECYCLED OR DISPOSED OF  
PROPERLY.  
Ringer On/Off Switch  
LCD Dis play  
a. Do not dispose of the battery pack in a fire. The cell may explode. Check with local  
codes for possible special disposal instructions.  
b. Do not attempt to open or mutilate the battery pack. The chemicals are dangerous  
and may cause damage to the eyes or skin, and may be toxic if swallowed.  
c. Follow the charge instructions outlined in this manual.  
(See page 13)  
Delete Button  
Used for deleting Caller  
ID entries  
Caller ID Calls Button  
Used to dial the displayed  
number  
Flas h Button  
Used to access call  
waiting (if available)  
Memory Button  
Used to store or recall  
numbers in memory  
The EPA certified RBRC®* Battery Recycling Seal on the nickel-cadmium (Ni-Cd)  
battery indicates that Southwestern Bell Freedom Phone® Retail Sales is voluntarily  
participating in an industry program to collect and recycle these batteries at the end of  
their useful life, when taken out of service in the United States or Canada. The RBRC®  
program provides a convenient alternative to placing used Ni-Cd batteries into the  
trash or the municipal waste stream, which may be illegal in your areas. Please call 1-  
Heads et J ack  
Keypad  
Number buttons  
Talk Button  
Used to make or to  
terminate calls  
Redial Button  
Redials the last number or  
800-8-BATTERY for information on Ni-Cd battery recycling and disposal bans  
/
Caller ID Review  
Buttons  
Memory scroll buttons  
restrictions in your area. Southwestern Bell Freedom Phone® Retail Saless  
involvement in this program is part of our commitment to preserving our environment  
and conserving our natural resources.  
adds a pause  
Channel Button  
Used to select another  
channel for clearer  
reception  
Mute Button  
*RBRC® is a trademark of the Rechargeable Battery Recycling Corporation.  
Save Thes e Ins tructions  
Microphone  
Ringer  
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LCD Display Indicator  
Base Unit Controls and Indicators  
Tone / Puls e  
sets the unit to pulse or tone  
dialing  
Telephone Line  
connect the telephone line  
cord here  
DC In  
connect the AC adaptor cord  
here  
New Call /  
Call Counter  
Repeated Call  
Indicator  
Clock Ticker  
Clock  
Date  
Page button  
used to locate the  
handset  
12-character Text Line  
VIP Indicator  
12-digit Number Line  
New Call / Call Counter  
Shows the amount of calls / new calls in standby mode.  
When there is a new call that has not been reviewed, the display will show NEW  
CALLand the New Call LED on the handset will blink.  
Repeated Call Indicator  
Lights up to indicate the displayed phone number called more than once.  
Clock  
Shows the real time clock (AM/PM) format, or the time stamp of a Caller ID record.  
Clock Ticker  
Blinks when real time clock is being displayed.  
Date  
Shows the date (MM/DD) format, or the date stamp of a Caller ID record.  
12-digit Number Line  
Antenna  
Displays the caller’s number, or displays your dialed digits.  
12-character Text Line  
Displays caller’s name, call timer and system prompt (such as RINGING, TALK).  
In Us e/Charge LED  
Lights when the handset is in Talk mode or  
the handset is on the cradle and the  
battery is being charged.  
VIP Indicator  
Indicates that priority ringer has been set for the displayed number.  
Flashes when an incoming call is received.  
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FCC WANTS YOU TO KNOW  
INTRODUCTION  
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.  
On the bottom of this equipment is a label that contains, among other information, a product  
identifier in the format US:AAAEQ# # TXXXX. If requested, this number must be provided to the  
telephone company.  
ABOUT THE GH3012  
An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment  
is designed to be connected to the telephone network or premises wiring using a compatible modular  
jack which is TIA/EIA-IS-968 compliant. See Installation Instructions for details.  
The GH3012 is a 2.4GHz Cordless Phone with Caller Identifier. It is  
designed and engineered to exacting standards for reliability, long life,  
and outstanding performance.  
The REN is useful to determine the quantity of devices you may connect to your telephone line and  
still have all of those devices ring when your telephone number is called. In most, but not all areas,  
the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain  
of the number of devices you may connect to your line, as determined by the REN, you should  
contact your local telephone company to determine the maximum REN for your calling area.  
If your telephone equipment causes harm to the telephone network, the telephone company may  
discontinue your service temporarily. If possible, they will notify you in advance. But if advance  
notice isnt practical, you will be notified as soon as possible. You will be informed of your right to  
file a complaint with the FCC.  
Your telephone company may make changes in its facilities, equipment, operations, or procedures  
that could affect the proper functioning of your equipment. If they do, you will be notified in advance  
to give you an opportunity to maintain uninterrupted telephone service. If you experience trouble  
with this telephone equipment, disconnect from the network until the problem has been corrected  
or until you are sure that the equipment is not malfunctioning.  
FEATURES  
Caller ID (64 call data memory locations) with call waiting  
40 Channels (auto or manual selection)  
LCD on the handset with three-language selection  
10-Number Two-touch Dial Memory  
Direct dialing from caller list  
This equipment may not be used on coin service provided by the telephone company. Connection  
to party lines is subject to state tariffs.  
The USOC number of the registration jack for the equipment is RJ11C.  
Extended battery life  
Digital security coding  
This equipment is hearing aid compatible.  
Warning: Changes or modifications to this unit not expressly approved by the party responsible  
for compliance could void the users authority to operate the equipment.  
The GH3012 features include AutoTalk™ and AutoStandby.  
AutoTalk™ allows you to answer a call by just removing the Handset  
from the Base so you dont have to waste time pushing buttons or  
flipping switches. AutoStandby™ allows you to hang up by simply  
returning the handset to the Base.  
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential installation. However, there is no guarantee  
that interference will not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to try to correct the interference by one or more of the following  
measures:  
The UltraClear Plus™ true compander circuitry virtually eliminates  
background noise. This innovative technology, together with 40  
different channels, provides you with the best possible reception  
during all your conversations.  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
TO PROTECT YOU AGAINST MISBILLED CALLS, THE GH3012 HAS  
RANDOM CODE™ DIGITAL SECURITY WHICH AUTOMATICALLY  
SELECTS ONE OF OVER 65,000 DIGITAL SECURITY CODES FOR  
THE HANDSET AND BASE UNIT. ALSO, THE AUTOSECURER™  
FEATURE ELECTRONICALLY LOCKS YOUR PHONE WHEN THE  
HANDSET IS IN THE BASE. TO GET THE MOST FROM YOUR  
GH3012, PLEASE READ THIS OPERATING GUIDE THOROUGHLY.  
Consult the dealer or an experienced radio TV technician for help.  
If your home has specially wired alarm equipment connected to the telephone line, ensure the  
installation of this GH3012 does not disable your alarm equipment. If you have questions about  
what will disable alarm equipment, consult your telephone company or a qualified installer.  
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INTRODUCTION (CONT.)  
INSTALLATION  
Box Contents  
Desk or Table Installation  
• Base unit  
• AC adaptor with cord  
• Desk/Wall mounting bracket  
• Quick reference guide  
• Registration card  
1. To connect Desk/Wall mount bracket in the desk/table position, simply align the  
bracket with the bracket slots on the Base until it is securely in place.  
• Handset with rechargeable battery  
• Owners manual  
2. Plug the AC adaptor cord into the 9V DC input jack on the Base unit.  
3. Plug one end of the telephone cord into the TEL LINE jack on the Base unit.  
4. Raise the antenna on the Base unit.  
• Memory card  
Telephone line cord  
NOTE:  
5. Plug the other end of the telephone cord into the telephone wall jack.  
a. Keep the shipping carton and packaging, in case you need to transport your phone.  
b. If any of these items are missing or damaged, contact your place of purchase.  
6. Plug the AC adaptor into a standard 120V AC wall outlet.  
NOTE:  
Preliminary Preparation  
Telephone Line Installation  
Use only with the AC adaptor supplied with GH3012.  
1. Never install telephone jacks during a lightning storm.  
2. Never install telephone jacks in wet locations unless the jack is specifically  
designed for wet locations.  
3. Never touch uninsulated telephone wires or terminals unless the telephone line  
has been disconnected at the network interface.  
4. Use caution when installing or modifying telephone lines.  
Modular Outlet  
The GH3012 cordless telephone operates from a standard 110/120 volt outlet. The  
handset is powered by  
a
rechargeable battery pack. Batteries are charged  
automatically when the handset is placed in the cradle of the base unit.  
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INSTALLATION (CONT.)  
INSTALLATION (CONT.)  
Wall Mounting  
Handset Battery Charging:  
The battery pack in the handset must be fully charged for about 10-14 hours before  
using the telephone.  
After connecting to AC power, leave the handset unused in the cradle for ten to  
fourteen hours. Later, it will take less time for the battery to recharge. The IN  
USE/CHARGE LED on the base will be lit when the handset is in the cradle.  
NOTE:  
a. When the battery gets low, the LCD display will show BATTERY LOW”, and the  
unit will beep every 10 seconds.  
The GH3012 may be mounted on a wall phone plate or onto two screws (not included)  
that you fasten to the wall. For either type of installation, complete the following steps  
first.  
1. In case of using the standard wall plate, this step is not necessary.  
Place the Desk/Wall bracket on the wall and mark the location of the screws. Install  
the screws leaving 3/16” extending out from the wall. Use anchors to secure  
screws.  
b. If the battery becomes low while you are on a call, you will be disconnected after  
about 3 minutes. Terminate the call quickly, and put the handset in the base to  
recharge the battery.  
2. To connect the Desk/Wall bracket in the wall mount position, simply align the  
bracket with the slots on the base until it is securely in place.  
c. The battery will hold its charge for several days out of the cradle, depending on use.  
NOTE:  
3. Insert the AC adaptor into the back of the unit.  
The handset will not ring when the ringer is in the OFF” position. If the handset is out  
of the cradle, the LCD display will show RINGING” during an incoming call.  
To Replace Batteries:  
1. Remove battery cover.  
2. Remove old battery.  
3. Plug the cord of the battery pack into the handset and place  
4. Plug one end of the telephone line cord into the TEL LINE jack on the Base unit.  
the battery in the case.  
5. Thread the adaptor cord and telephone line cord through the grooves in the back  
of the unit. The cord will exit from the bottom.  
4. Slide battery cover until it clicks in place. Charge 10-14 hours  
DO NOT CONNECT THE AC ADAPTOR TO THE WALL POWER OUTLET YET.  
before first use.  
6. Plug the other end of the line cord into the wall jack.  
7. Mount the phone on the wallplate studs or on the screws as in step 1, and press  
until the unit locks in place.  
To maximize your batterys life, we recommend that you periodically fully discharge the  
battery, and then recharge it. To do this, unplug your phone line cord from the wall  
phone jack. Press the TALK button, and allow the handset to remain on for 10 to 12  
hours. Reconnect the phone cord to the wall phone jack. Return the handset to the  
base and allow it to fully charge for 12 hours. If this process is completed monthly, it  
will reduce the memory buildup that occurs from frequent partial charging.  
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8. Plug the AC adaptor into the power outlet.  
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CALLER ID SETUP  
TELEPHONE OPERATION  
Tone / Pulse Operation  
The GH3012 will operate on tone or  
rotary (pulse) systems.  
1. If your house is wired for rotary  
service, move the Tone/Pulse switch to  
the Pulse position.  
Digital Security System  
To Set Language  
1. After the Handset battery is fully charged, the LCD  
display will show SET LANGUAGE”.  
Your GH3012 Cordless Telephone is  
equipped with a digital security coding  
system to protect your base unit from  
being accessed by other cordless  
telephones.  
2. Press the REVIEW “L” or Mbutton to select  
ENGLISH, FRENCH or SPANISH.  
3. Press the MEM key to confirm the displayed  
2. If your house is wired for Tone  
Service, move the Tone/Pulse switch to  
the Tone position.  
3. If you are unsure of the type of  
dialing service you have, set the switch  
to Tone. On the handset, press the TALK  
button and dial any digit on the keypad.  
If the dial tone persists, switch to Pulse.  
To disconnect, press the TALK button  
again, or set the handset in the cradle.  
The code allows your base and handset  
to recognize each other so that other  
cordless phones will not make calls on  
your line.  
If the AC adaptor is disconnected or a  
loss of power occurs while the handset is  
away from the base unit, the security  
code will be lost and the phone will be  
inoperable. If this occurs, reconnect the  
AC adaptor and return the handset to the  
base unit so that the security code is  
reset.  
language. The unit will begin to set area code.  
To Set Area Code  
1. Simply enter your area code number using the  
number pad on the handset. Press the MEM key to  
confirm.  
2. The unit will begin to set the contrast.  
NOTE: If there is no input within 20 seconds, the  
program will go back to the SET LANGUAGE” step.  
When the handset is not in the base, only  
a handset having the identical security  
code and operating on the same channel  
can access the base and use your phone  
line.  
When the handset is in the base, no  
other handset, even those having the  
identical security code and operating on  
the same channel can access the base  
and use your phone line.  
To Set Contrast  
1. Press the L” or Mbutton to adjust the display  
contrast to the desired level (darker or lighter). If  
there is no input within 20 seconds, the program will  
go back to the SET LANGUAGE” step.  
2. Press the MEM key to confirm the displayed contrast  
level. The unit will show the default Time/Date (12:00 A.M.  
1/01). The time and date will be automatically updated  
when the first incoming Caller ID call is received.  
Digital security coding will also eliminate  
the “false” ringing associated with  
cordless telephones not equipped with  
this feature.  
NOTE:  
1. The Caller ID setup procedure will not begin until the handset is fully charged.  
2. To set up your GH3012 again, press and hold the MEM button for 2 seconds in  
Date/Time screen.  
3. Your GH3012 will always stay in setup mode, until you complete the setup steps.  
However, it will still record the Caller ID information. This information can be  
reviewed only after set up is complete.  
4. To adjust the LCD display contrast while in the standby or review mode, press the  
FLASH button.  
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TELEPHONE OPERATION (CONT.)  
TELEPHONE OPERATION (CONT.)  
NOTE:  
40 Channel AutoScan  
Operation  
Your cordless telephone has 40  
operating channels. The phone will  
automatically search and select the  
clearest channel when you press the  
TALK button. If you hear noise or other  
interference during your conversation,  
Making a Call  
Flash  
If you experience difficulty with placing or  
You can use your cordless telephone  
receiving calls, the lost security code  
may be the cause of the problem. When  
this occurs, the handset can no longer  
communicate with its base. The loss of  
the code can occur any of the following  
ways: if the battery is drained and needs  
recharging; the handset is out of range  
of the base unit; the AC adaptor is  
with special services such as Call  
Waiting or Three Way Calling (Special  
subscription from your local telephone  
company is required). During  
a
telephone conversation, you may hear a  
tone or click, which indicates that you are  
receiving another call. To speak to the  
second caller and put the first caller on  
hold, press the FLASH button. Press  
FLASH button again to return to the  
original call. You may also press the  
FLASH button to obtain a new dial tone.  
1. Make sure the base antenna is in  
upright position.  
you can manually select  
a
clearer  
2. Lift the handset and press the TALK  
button to be connected to the phone  
line. The LCD display will show TALK”  
and the TALK timer will start. The IN USE  
/CHARGE LED on the base will light.  
3. After hearing a dial tone, dial the  
desired number.  
Or you may predial the number (without  
pressing the TALK button), then press  
the CALLS button.  
channel by pressing and releasing the  
CH button on the handset to switch to  
another spare channel. Your call will not  
be interrupted.  
disconnected or  
a
power loss has  
occurred; or anything that causes  
electrical interference, for example  
multiple cordless telephones, baby  
monitors, televisions, VCRs etc. Reset  
the security code by placing the handset  
on the base for 10 seconds. If that does  
not work, make sure the AC adaptor is  
connected. If necessary, unplug the AC  
adaptor from the power source.  
Disconnect the battery for 5 seconds and  
then reconnect. Place the handset on the  
base and then replug the AC adaptor  
(see Troubleshooting).  
4. If you misdial, simply press the TALK  
button, wait for a couple of seconds, and  
press the TALK button again for a new  
dial tone.  
NOTE:  
You must be in usable range to change  
channels. If you press the CH button  
when you are close to being out of  
range, you may lose the call. If this  
occurs, place the handset back into the  
base for a few seconds to reset the  
security code and then make the call  
again.  
Page/Handset Locator  
You can send a page signal from the  
base to the handset.  
Press the PAGE button on the base. The  
handset will beep for 3 seconds.  
Press and hold the PAGE button on the  
base for 4 seconds, the handset will  
beep for 60 seconds. Press any key on  
the handset to stop paging.  
5. After  
your  
conversation  
is  
completed, press the TALK button once  
to disconnect the line, or return the  
handset to the base.  
Ringer Control  
If you do not want the unit to ring, set the  
RINGER switch on the side of the  
handset to OFF. The handset will no  
longer ring when a call is being received.  
The handset LCD display will show  
“RINGING” when a call comes in.  
Receiving a Call  
When the phone rings:  
1. IF THE HANDSET IS OUT OF THE  
CRADLE, press the TALK button.  
2. IF THE HANDSET IS IN THE  
CRADLE, lift the handset. DO NOT press  
the TALK button, as you will be  
connected automatically.  
Receiver Volume Control  
Your GH3012 allows you to adjust the  
handset volume to a more comfortable  
listening level. Slide the RECEIVER  
VOLUME CONTROL on the side of the  
handset to NORM, MID or HIGH.  
Temporary Tone (*):  
In Pulse dialing mode, you can access  
bank facilities, telephone answering  
machines, etc., by simply pressing the  
TONE( * ) key to get into the tone mode  
and input the required tone codes. It will  
reset automatically after you end your call.  
Out of Range  
If you try to place a call when you are too  
far away from the base, you will hear  
static. If this occurs, move closer to the  
base.  
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TELEPHONE OPERATION (CONT.)  
CALLER ID OPERATION  
IMPORTANT:  
Memory Feature  
To Retrieve Stored Numbers:  
Receiving a Call  
You must subscribe to Call Waiting and  
Call Waiting Caller ID service from your  
local telephone company in order to  
Your GH3012 is equipped with 10  
memories for programming your most  
frequently dialed telephone numbers.  
You can store up to 16 digits in each of  
the memory locations 0 through 9 by  
following the steps outlined.  
1. Pick up Handset.  
After the first ring, the caller’s name and  
telephone number will display on the  
LCD. The New Call LED will flash until  
you review ALL your new calls.  
2. Press TALK, and then MEM button.  
3. Press the desired memory location  
number. The number you programmed  
will be dialed automatically.  
Or  
receive  
Call Waiting  
Caller ID  
information.  
Reviewing New Call Records  
A record of the numbers to be speed-  
dialed may be kept on the memory index  
chart on page 24 in this manual.  
1. Press MEM button, then press L” or  
M” buttons to select desired memory  
location.  
2. Press CALLS button. The number  
you programmed will be dialed  
automatically.  
1. When  
Time/Date  
screen  
is  
displayed, pressing the “Lor M”  
button will display the information for the  
last new call received.  
2. Continue pressing Lor M”  
button to review all new call records in  
the order the calls were received.  
The Caller ID information (of up to 64  
callers) will be stored in the order  
received. If the received call information  
is the same as any of the new calls, the  
unit will display the “RPT” icon to  
indicate a repeat call. If the unit receives  
more than 64 calls, the oldest Caller ID  
information will be erased.  
To Change a Stored Number:  
1. Press MEM button and “L” or M”  
buttons to select memory location.  
2. Press DEL button to erase memory.  
The LCD display will show ERASE ?.  
3. Press DEL button to confirm.  
When  
a
name received exceeds 12  
characters, the first 12 characters will be  
shown first with “Mshowing on the right  
hand side. Press the “Mbutton to view  
the remaining characters.  
To Program Frequently Called  
Numbers  
1. Pick up the handset. DO NOT  
PRESS TALK button.  
4. Reprogram the new number.  
2. Press the MEM button; the LCD  
display will show the number stored in  
MEM 0 (zero).  
3. Press L” or M” buttons to select an  
available location.  
Redial  
Your GH3012 remembers the last  
number dialed.  
1. Press the TALK button on the  
handset. When you hear a dial tone,  
press the REDIAL button. Or  
2. Press the REDIAL button, the last  
number will be shown on the LCD  
display. Press the CALLS button.  
3. After the final call has been  
displayed, press the “L” or Mbutton  
again. The New Call LED will stop  
blinking and the LCD will show END  
NEW CALL.  
NOTE:  
4. Dial phone number (up to 16 digits).  
Each TONE (*) entered uses one of the  
available digits. If you pause more than  
20 seconds in programming, the unit will  
exit the memory programming. If you  
accidentally press a 17th digit, 3 error  
tones will sound, press DEL button to  
erase digits or press CH button to exit.  
4. Press the MEM button again. the  
LCD display will show LOCATION ? x”  
where “x” is the location you selected.  
5. Press MEM button again to confirm.  
The LCD display will show MEM x  
STORED” to confirm the number has been  
successfully stored in memory.  
If you answer your incoming call before  
the second ring, the unit will not display  
the call information.  
Receiving Call Waiting Caller ID  
When you are on an existing phone call,  
your GH3012 will display incoming call  
waiting Caller ID information.  
1. You will hear  
a
beep and the  
telephone will be muted momentarily  
while the LCD display shows the Caller  
ID information of the second caller.  
2. When you access the call waiting  
call, the Caller ID information will  
disappear and the Time/Day screen will  
be displayed.  
NOTE:  
If you do not review all new calls, the  
Time/Date screen will display after 20  
seconds and the new call counter will  
show the total number of new calls  
received (including those you just  
reviewed).  
Pause  
You can insert a 4-second PAUSE into  
the dialing of long distance numbers.  
Press the REDIAL button on the handset  
during dialing.  
NOTE: Press CH button at any time to  
exit memory programming.  
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CALLER ID OPERATION (CONT.)  
CALLER ID OPERATION (CONT.)  
(2) 7 digits with a 1 :  
Caller ID Erase  
To Erase a Single Call  
1. Press the “L” or Mbutton to  
review the Caller ID records you  
received.  
2. Press DEL button to erase the call  
displayed; the display will show ERASE  
?” on the bottom line.  
VIP Calls  
Reviewing All Call Records  
If it is necessary to insert a 1 prefix to  
your local call, simply press the CALLS  
button TWICE WITHIN 2 SECONDS.  
(3) 10 digits without a 1 :  
In some areas of the country, the area  
code must be included even when  
dialing a local call. In this situation, set  
your GH3012 area code to another 3  
digits not being used in the U.S. i.e.  
100,etc. Once your area code is  
programmed as above, your GH3012 will  
record all 10 digits for every incoming  
call. Since the prefix 1 will be added  
The GH3012 allows you to create VIP call  
records. When a VIP call is received, 4  
beeps will sound between rings, to alert  
you this is a VIP call.  
1. After you have reviewed all of the new  
calls, press L” or M” buttons. The LCD  
display will show the calls stored in memory.  
2. After the last call record is reviewed,  
the LCD will show -- END --”.  
To Create a VIP Call record :  
1. Press the “L” or Mbutton to  
select the Caller ID which you want to  
assign a VIP ringer.  
2. Press and hold the CALLS button for  
2 seconds. The VIPicon is displayed.  
Caller ID Redial  
THE LOCAL AREA CODE MUST BE  
PROGRAMMED IN ORDER TO FULLY  
UTILIZE THE REDIAL FEATURE (SEE  
PAGE 14). The GH3012 allows you to  
redial a phone number stored in the  
Caller ID memory.  
automatically when dialing  
a
10 digit  
3. Press DEL button again; the Caller ID  
will be erased and the display will show  
the next message.  
number, press the CALLS button TWICE  
WITHIN 2 SECONDS for a local 10 digit  
call without a prefix 1.  
NOTE:  
(4) 10 digits with a 1 :  
If the current message displayed is the  
last message, then the display will return  
to standby mode.  
NOTE:  
1. Press the “L” or M” button to select  
the Caller ID number that you want to dial.  
2. Press and release the CALLS button  
which activates the handset to dial the  
desired number. The number will scroll  
across the screen from right to left as it is  
dialed.  
Since the prefix  
1
will be added  
10 digit  
4
beeps will also sound when the  
automatically when dialing  
number, simply press the CALLS button  
ONCE to make your call.  
a
incoming VIP call is a Call Waiting call.  
To Erase All Calls  
To Remove a VIP Call :  
1. Press the L” or M” to select the  
call you have marked “VIP.  
2. Press and hold the CALLS button for  
2 seconds. The VIPicon will disappear.  
1. Press the “L” or Mbutton to  
review the Caller ID records received  
before erasing all calls.  
NOTE:  
Use caution when pressing the CALLS  
button. Press and release rapidly. If the  
CALLS button is pressed and held for  
2. While the display is in standby mode,  
press and hold the DEL button for 2  
seconds. The display will show ERASE  
ALL ?” on the bottom line.  
more than  
2
seconds, the VIP CALL  
feature will be activated.  
3. Press the DEL button; all VIEWED  
calls will be erased.  
To Store a Caller ID Number to  
Memory:  
With current telecom redialing situations,  
there are 4 redial options:  
(1) 7 digits without a 1 prefix  
(2) 7 digits with a 1 prefix  
(3) 10 digits without a 1 prefix, and  
(4) 10 digits with a 1 prefix.  
1. Press L” or Mbuttons to select  
number from Caller ID list.  
2. Press MEM button. The LCD display  
will show LOCATION ? x”  
3. Press the location number. The LCD  
display will show MEM x STORED”.  
NOTE:  
1. If there are messages that have not  
been reviewed, the “Erase All Calls”  
function cannot be performed.  
2. VIP calls will not be erased when you  
erase all calls.  
(1) 7 digits without a 1 :  
If the area code of the Caller ID number  
matches to the setting of your GH3012,  
redial your local call by pressing the  
CALLS button ONCE.  
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TROUBLESHOOTING  
TROUBLESHOOTING (CONT.)  
If your GH3012 is not performing to your expectations, please try these simple steps :  
Problem  
Suggestion  
Problem  
Suggestion  
Switch the Receiver Volume Control on the  
handset to higher level.  
Callers voice is too low.  
Make sure the AC Adapter is plugged into  
the base unit and wall outlet.  
Make sure the wall outlet is functioning.  
Charge light wont come on  
when handset is placed in  
base unit.  
Move closer to the base.  
Make sure the base antenna is in the  
upright position.  
Press the CH button to switch to a clearer  
channel.  
Conversation is interrupted  
frequently.  
Make sure the handset is properly seated in  
the base unit.  
Make sure the rechargeable battery pack is  
properly placed in the handset.  
Make sure that the charging contacts on  
the handset and on the base unit are clean.  
Or  
Static noise is present during  
conversation.  
Press the MEM button for 2 seconds in the  
Date/Time screen. Then the display will  
show SET LANGUAGE”.  
If that does not work, reset the handset by  
unplugging and then replugging in the  
battery. Then the display will show SET  
LANGUAGE”.  
When the handset is fully  
charged for the first time, the  
display does not show SET  
LANGUAGE”, to begin the  
Caller ID setup sequence.  
Charge the handset for 10 hours before  
initial use.  
Place the handset back into cradle for 5  
seconds.  
No dial tone.  
Make sure the handset is fully charged.  
The IN USE/CHARGE LED should light  
when the handset is in the cradle.  
Check with your local telephone company  
to make sure Call Waiting Caller ID service  
is being provided on your telephone line.  
If you pick up the telephone before the first  
complete ring, the caller information will not  
be completely received.  
Handset does not display any  
Caller ID messages.  
Make sure the Tone/Pulse switch is set to  
the correct setting. If set to the Tone mode,  
switch to Pulse. You may have pulse dialing  
service.  
Cant make outgoing calls.  
Handset doesnt ring.  
Adjust the contrast.  
The display screen is dim or  
blank.  
Make sure the Ringer On/Off switch on the  
side of the handset is set to the “On”  
position.  
Rechargeable battery pack may be weak or  
not fully charged. Charge the battery pack  
for 4-5 hours.  
Make sure the base antenna is in the  
upright position.  
The handset may be too far away from the  
base unit.  
Make sure you have subscribed to Call  
Waiting, Caller ID, and Call Waiting Caller ID  
service from your local telephone company.  
The Caller ID data may have been affected  
by temporary noise or line conditions. In  
these cases, you may see the incorrect  
information on the display, such as NO  
CALLER ID, CID BLOCKED, ERROR,  
blank screen, only the telephone number,  
or only the name.  
Unit is not receiving Call  
Waiting Caller ID calls.  
a
Make sure the AC adaptor is plugged into  
the base unit and wall outlet.  
Make sure the wall outlet is functioning.  
Make sure you have set your local area  
code.  
Make sure the displayed telephone number  
reflects the correct dialing situation (i.e. 1”  
before area code).  
There may be too many telephones  
installed on the same line. Contact your  
local telephone company to determine the  
maximum number of extensions for your  
calling area.  
Telephone numbers are not  
dialed correctly from the  
caller list.  
Place the handset back into cradle for 5  
seconds.  
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PRODUCT CARE  
SERVICE  
A. Avoid putting cordless phones near  
heating appliances and devices that  
generate electrical noise (motors,  
fluorescent lamps, etc.).  
B. Avoid rough treatment of the phone  
by placing the handset gently into the  
base when hanging up. Avoid dropping  
the handset.  
C. Clean your cordless telephone only  
with a soft cloth slightly dampened with  
water or mild hand soap. Do not use any  
type of solvent or abrasive cleaner.  
Before cleaning, always un-plug the  
phone from the wall outlet.  
D. Your cordless phone is not designed  
to be water resistant. Do not use the  
handset in the rain, in the pool or in the  
shower. Do not install your base unit  
According to FCC regulations, this equipment, which has been certified and registered  
by the FCC, may only be repaired by authorized persons. If repairs or adjustments are  
made by an unauthorized person, the FCC certification may be voided. Should you  
encounter any problems, please call the Southwestern Bell Freedom Phone® toll-free  
Customer Help Line for assistance: 1-800-366-0937, Monday – Friday between the  
hours of 8:30 am – 9:00 pm (EST) and Saturday between the hours of 8:30 am - 12:30  
pm (EST). You can also visit our website at http://www.swbfreedomphone.com.  
Additional Information  
A. Connecting this telephone to a coin  
operated telephone or party line is  
prohibited by law.  
B. If it is determined that your telephone  
is malfunctioning, the FCC requires that  
it be disconnected from the modular  
outlet until the problem has been  
corrected.  
FOR IN-WARRANTY SERVICE:  
Package your complete unit (including all adapters, line cords, and other accessories)  
and ship the unit postage prepaid* and insured (for your protection) to:  
For immediate answers to all your  
questions regarding the operation of  
your Southwestern Bell Freedom  
Phone® call the Consumer Hotline, toll  
free at (800)366-0937.  
SOUTHWESTERN BELL FREEDOM PHONE®  
DEPT.: Warranty Repair  
7475 N. Glen Harbor Blvd., Glendale, AZ 85307  
Be sure to include your return address, proof of purchase, a daytime phone number,  
$9.50 for postage and handling*, and a brief explanation of your difficulties.  
*NOTE: California residents need only provide proof of purchase and should call  
1-800-366-0937 for shipping instructions.  
outdoors, near  
a
sink, bath tub or  
shower. Do not expose to direct sunlight.  
E. Retain the original packaging should  
you need to ship the phone at a later  
date.  
FOR OUT-OF-WARRANTY SERVICE :  
Call our toll-free Help Line for the price of a replacement before returning your unit.  
Please follow all instructions for In-Warranty service (above) to return your unit, and  
mark the package: DEPT.: Out-of-Warranty.  
Speed Dialing Numbers Index  
If you have called and know the cost of your replacement, please include this  
information with your unit for prompt service.  
LOCATION  
NUMBER  
LOCATION  
NUMBER  
0
5
QUESTIONS?  
STOP…DONT TAKE ME BACK TO THE STORE.  
1
2
3
4
6
7
8
9
LOOK…FOR THE TOLL-FREE “HELPTELEPHONE NUMBER.  
LISTEN…AS THE EXPERTS TALK YOU THROUGH THE PROBLEM.  
For immediate answers to your questions regarding operation, missing parts or  
installation, call the  
SOUTHWESTERN BELL FREEDOM PHONE® HELP LINE AT:  
1-800-366-0937  
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LIMITED WARRANTY  
This Southwes tern Bell Freedom Phone® is warranted to the original purchaser to be free  
from defects in materials and workmanship under normal installation, use, and service for a  
period of one (1) year from the date of purchase as shown on the purchasers receipt.  
The obligation of Southwes tern Bell Freedom Phone® Retail Sales under this warranty  
shall be limited to repair or replacement (at our option) during the warranty period of any part  
which proves defective in material or workmanship under normal installation, use, and  
service, provided the product is returned to Southwes tern Bell Freedom Phone® Retail  
Sales (address below) TRANSPORTATION CHARGES PREPAID (California residents call 1-  
800-366-0937 for shipping instructions). Products returned to us or to an Authorized Service  
Center must be accompanied by a copy of the purchase receipt. In the absence of such  
purchase receipt, the warranty period shall be one (1) year from the date of manufacture. To  
obtain service under this warranty, return the defective product to the service center nearest  
you together with your sales slip and $9.50 for postage and handling (California residents  
need only provide proof of purchase). You may also have other warranty rights which vary  
from state to state.  
This warranty shall be invalid if the product is damaged as a result of defacement, misuse,  
abuse, neglect, accident, destruction, or alteration of the serial number, improper electrical  
voltages or currents, repair alteration or maintenance by any person or party other than our  
own service facility or an Authorized Service Center, or any use violation of instructions  
furnished by us.  
This warranty is also rendered invalid if this product is removed from the country in which it  
was purchased, if it is used in a country in which it is not registered for use, and/or if it is used  
in a country for which it was not designed. Due to variations in telephone systems and  
communications laws, this product may be illegal for use in some countries. Southwes tern  
Bell Freedom Phone® Retail Sales assumes no responsibility for damages or penalties  
incurred resulting from the use of this product in a manner or location other than that from  
which it is intended.  
This one-year limited warranty is in lieu of all other express warranties, obligations, or  
liabilities. ANY IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT  
NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR  
A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE ONE-YEAR  
DURATION OF THIS WRITTEN LIMITED WARRANTY. SOME STATES DO NOT ALLOW  
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE  
LIMITATIONS MAY NOT APPLY TO YOU.  
IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR  
CONSEQUENTIAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY,  
EXPRESS OR IMPLIED, WHATSOEVER.  
Some states do not allow the exclusion or limitation of special, incidental, or consequential  
damages, so the above limitation or exclusion may not apply to you. This warranty gives you  
specific legal rights, and you may also have other rights which vary from state to state.  
Covered under the following US patent : 5,263,084.  
SOUTHWESTERN BELL FREEDOM PHONE®  
7475 N. Glen Harbor Blvd., Glendale, AZ 85307  
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