Dialog 4223 Professional / Dialog 3213
BusinessPhone Communication Platform
User Guide
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Table of Contents
Other Useful Features .....................................86
Write Text .......................................................95
Settings ..........................................................96
Accessories .................................................105
Useful Hints ..................................................111
Glossary .......................................................112
Installation ....................................................115
Index ............................................................126
Quick Reference Guide ................................131
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Welcome
Welcome
Welcome to the User Guide for the Dialog 4223 Professional /
Dialog 3213 in the BusinessPhone Communication Platform from
Ericsson. The BusinessPhone Communication Platform consists of
BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250.
The features described in this User Guide are related to version 5.1
or higher of the BusinessPhone Communication Platform. Some
might not work in earlier versions of the system and/or might be
protected by a hardware dongle that has to be bought separately.
The User Guide describes the facilities of the BusinessPhone
Communication Platform and the Dialog 4223 Professional /
Dialog 3213 with a default programming. There may be some
differences in the way your phone is programmed. Please consult
your system administrator if you need further information.
The latest version of this User Guide can also be downloaded from:
Note: Dialog 4223 Professional / Dialog 3213 is a system
telephone, i.e. it can only be used for an Ericsson private
branch exchange that supports this type of telephone.
Function descriptions that do not include speaking in the handset,
are described as off-hook, if nothing else is stated. Instead of
pressing the Clear key, you can always replace the handset. The
Dual-Function keys allow two functions to be combined on the
same keys.
4
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Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Ericsson media, Ericsson
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Ericsson will not be liable for any damages
arising from use of an illegal modified or altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of Conformity
Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares
that this telephone is in conformity with the essential requirements
and other relevant provisions of the R&TTE directive 1999/5/EC.
Details to be found at:
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Description
1
2
Display
3x40 characters. See section “Display info” on page 14.
Menu Function keys
The functions depend on the traffic state and will be shown on the
press the required key to access the function.
3
4
2nd
stated on the second line of the corresponding key).
Message / Info
a. To send and receive messages. See section “Messages” on
page 56.
b. To enter information. See section “Absence Information” on
page 51.
5
6
Dual-Function programmable keys
page 96.
Transfer / Diversion
page 45.
7
8
9
Inquiry / Conference
a. To make an inquiry to an internal or external party.
See section “During Calls” on page 33.
Line 2 / Read &
b. Read information. See section “Absence Information” on
page 51.
Line 1 / Save/Redial
a. Line key 1 for in and outgoing calls.
b. Save or redial an external number. See section “Outgoing Calls”
on page 21.
10
11
Mute
To switch the microphone on or off. See sections “During Calls” on
page 33 and “Silent Ringing” on page 20.
Loudspeaker on/off
To switch the loudspeaker on or off. See section “During Calls” on
page 33.
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Description
12
13
14
Headset
See section “Headset - Dialog 4223 Professional” on page 107.
Volume control
To adjust the volume. Also space/backspace in writing mode.
Clear
To disconnect calls or to clear the display in programming.
15
16
Microphone
Optional key panel
17 Dual-Function programmable keys per key panel. Four panels
can be connected.
Note: Use only optional key panels of type DBY 419 01.
Loudspeaker
17
18
Handset with hearing aid function
Please note: The handset may attract and retain small
metal objects in the earcap region.
8
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Description
Dialog 3213 Executive
1
18
2
3
4
5
6
5
5
17
7
8
9
10
11
14
12
13
15
16
16
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Description
1
2
Display
3x40 characters. See section “Display info” on page 14.
Menu Function keys
The functions depend on the traffic state and will be shown on the
press the required key to access the function.
3
4
2nd
stated on the second line of the corresponding key).
Message / Info
a. To send and receive messages. See section “Messages” on
page 56.
b. To enter information. See section “Absence Information” on
page 51.
5
6
Dual-Function programmable keys (A-N)
Storing numbers, program functions. See section “Settings” on
page 96.
Dual-Function programmable key (C) / Headset key
a. Storing numbers and program functions.
b. The Headset function is only available with option unit
(DBY 410 02) installed. The Headset key is programmed by the
system administrator. See section “Accessories” on page 105.
7
8
Transfer / Diversion
page 45.
Inquiry / Conference
a. To make an inquiry to an internal or external party.
See section “During Calls” on page 33.
9
Line 2 / Read &
a. Line key 2 for in and outgoing calls.
b. Read information. See section “Absence Information” on
page 51.
10
11
Line 1 / Save/Redial
a. Line key 1 for in and outgoing calls.
b. Save or redial an external number. See section “Outgoing Calls”
on page 21.
Volume control
To adjust the volume. Also space/backspace in writing mode.
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Description
12
13
14
Mute
To switch the microphone on or off. See section “During Calls” on
page 33.
Loudspeaker on/off
To switch the loudspeaker on or off. See section “During Calls” on
page 33.
Clear
To disconnect calls or to clear the display in programming.
15
16
Microphone
Optional key panel (A-Q)
17 Dual-Function programmable keys per key panel. Four panels
can be connected.
Note: If one or two key panels are used, the optional key
panel DBY 409 01 may be used. However, if three or four
key panels are used, all optional key panels must be of type
DBY 409 02.
17
18
Loudspeaker
Handset with hearing aid function
Please note: The handset may attract and retain small
metal objects in the earcap region.
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Description
Phone keys Dialog 4223 / Dialog 3213
This table gives you an overview of the different key design of the
Dialog 4223 Professional and the Dialog 3213 Executive. In this
user guide you will only find illustrations of the Dialog 4223 keys.
If you are using the Dialog 3213 Executive, please refer to the table
below to find out the appropriate key combination.
Key
Dialog 4223
Dialog 3213
Clear
í X
Headset
h
Headset
Loudspeaker
Mute
Í
Â
s
É m
Ô g
Programmable
Function key
Volume
ì V
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Description
Lamp indications
The key lamps on your telephone indicate with different signals the
traffic state of the ongoing call or function.
Extinguished lamp
Steady light
The function is not active.
The function is active.
Ô
ÕÔ
ÖÔ
ÖÔ
ÕÔ
Slowly flashing lamp
Rapidly flashing lamp
Light with short breaks
The line (or function) is put on hold.
An incoming call or message waiting.
Ongoing call.
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Description
Display info
The display assists your actions on the phone with step-by-step
instructions. When your phone is idle, the upper line shows general
information. The mid line shows your name and extension number.
The lower line presents lead texts for the menu keys.
12 May 10:35
+15°
ANDERSEN ANDREAS
directory
200
redial
prog
During an internal call the middle line shows the other party’s
name, extension number and status.
12 May 10:35
BURNES BOBBY
+15°
201 SPEECH
If you make an internal call to someone who has activated a
diversion, the first line shows the name and extension number of
the person you called and the middle line shows where the call is
diverted.
DAVID CHAMBERS
BURNES BOBBY
203
201 FREE
call-back
During an incoming external call the middle line shows the other
party’s number and status (if connected to an ISDN-trunk line).
12 May 10:35
+15°
431811005446 SPEECH
save
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Description
Status information
Status information during internal calls:
BLOCKED
The called number is blocked.
The called extension is busy.
Incoming call.
BUSY
CALLING
CONFERENCE
CONGEST
Conference.
Congestion in the system.
DISPLAY RESTRICTED
ISDN call, Number Secrecy is activated on the called/calling
extension.
FREE
The called extension is free.
FREE L2
INCOMPLETE
INTRUSION
The called extension is free on Line 2.
The number was incomplete.
Intrusion.
NOT ALLOWED TO PICK UP
FROM COB
Not allowed to pick-up incoming calls from the Common Bell.
PARKED
PARKED CALL
RECALL
SPEECH
UNAVAILABLE
UNKNOWN
WAIT
The called extension has put a call on hold.
A call is put on hold.
Recall from an individually call that has been put on hold.
Speech mode.
The dialled number is unavailable.
Number unknown.
Camp-on mode.
&
The called extension has Text info stored.
The called extension has Voice info stored.
%
+15°^
Indicates outside temperature and tendency (up or down) if your
telephone system is equipped with optional temperature sensor.
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Description
Tones
Tones are audible in the handset.
Dial tone
(System ready to accept digits)
Special dial tone
(System ready to accept digits, active
diversion on telephone)
Ringing tone
- repeated after 4 s
(Ringing signal to called party)
Special ringing tone
- repeated after 4 s
(Ringing signal to Line 2)
Busy tone
(Called party is busy)
Number unobtainable tone
(Called number not accessible or vacant)
Call Waiting tone
Blocking tone
(Call cannot be executed due to congestion
or called party blocked)
Verification tone
(Verification that ordered function is
accessed)
Intrusion tone
(Sent to all parties during Intrusion)
Conference tone
- repeated after 15 s
(Sent to all participants in a Conference)
16
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Description
Signals
Ringing signals are emitted from the phone.
Internal ringing signal
External ringing signal
Automatic Callback signal
- repeated after 4 s
- repeated after 4 s
Note: The tones and ringing signals in this guide refer to the
standard system but may vary between countries.
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Incoming Calls
Incoming Calls
Internal calls
A ringing signal and a flashing lamp indicate an incoming call. The
display shows the number and the name of the internal caller.
External calls
A ringing signal and a flashing lamp indicate an incoming call. If you
are connected to a digital trunk line (ISDN), the display shows the
number of the external caller and in case of diversion in the public
net the display shows the number of the diverted as well as the
calling party, see also section “ISDN Facilities” on page 79. A trunk
line is the same as an external line.
Answer calls
u
Lift the handset.
Handsfree
Line 1
ÖÔ
Â
í
Press without lifting handset.
Or:
Press without lifting handset.
You are connected to the caller via the loudspeaker and
microphone.
Press to terminate a handsfree call.
18
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Incoming Calls
On another extension
You can answer a call to another extension from any phone in your
office.
z
Call the ringing extension.
You receive busy tone.
12 May 10:35
+15°
ANDERSEN ANDREAS
camp-on call-back pick-up intrusion
pick-up
Press (see display).
Allow calls on Line 2
If you also want to receive calls also while speaking you first need
to program Free On 2nd Access on a programmable key. See
section “Settings” on page 96.
Free On 2nd
Access
Ô
ÖÔ
Press to activate / deactivate Free On 2nd Access
(pre-programmed).
When Free On 2nd Access is active the lamp lights and you can
receive calls while speaking.
Answer a second call
You are on the phone, when a muted ringing signal and a Line key
flashes to indicate a new incoming call:
Line 2
Line 1
Press the flashing Line key.
The first call is put on hold.
Note: If you want to see who is calling, first press L2-info
(see display).
To switch back to the first call:
ÖÔ
í
Press the first Line key.
The second call is put on hold. You are connected to the first caller.
Press if you want to terminate the ongoing call.
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Incoming Calls
Silent Ringing
This function is useful if you do not want to be disturbed by the
ringing of the telephone. Incoming calls will only be indicated on the
display and by the flashing Line key.
Note: For the Dialog 3213 this function requires the release
number R9B or higher, see the underside of your
telephone.
In idle mode:
É
Press to mute the ringer for incoming calls.
Save and redial incoming calls
When you receive an incoming external call, you can save the
number in order to redial it easily (the number can contain 24 digits
maximum). Previously saved number is erased.
Save number
Before you quit the call:
save
Press (see display).
Redial number
redial
Press to redial the saved number (see display).
20
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Outgoing Calls
Outgoing Calls
Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.
Make calls
How to make internal and external calls.
u
z
Lift the handset and dial either:
An extension number to make an internal call.
Or:
0 z
The digit(s) for external call access and the external number.
Note: Which digit to press for external call access,
depends on the configuration of the system.
d
or
í
Press to end the call.
Note: You can make your calls faster, using Common
Abbreviated Numbers and by programming your own
Abbreviated Numbers.
Handsfree
Without lifting the handset, just press a Line key, or the
Loudspeaker key, or the first digit of the number. The call is in
handsfree mode, via the loudspeaker and microphone.
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Outgoing Calls
Last External Number Redial
When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful or
not. See also section “Automatic Redial” on page 24.
***
Press to redial the last dialled external number.
The display will show the dialled number.
Save external number
When you make an external call, you can save the number in order
to redial it easily. Previously saved number is erased.
Save number
Before you quit the call:
save
Press (see display).
Redial number
redial
Press to redial the saved number (see display).
22
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Outgoing Calls
Automatic Callback
You call an extension and receive busy tone or get no answer.
12 May 10:35
BURNES BOBBY
+15°
201 BUSY
intrusion
camp-on call-back
call-back
Press (see display).
Verification tone.
d
or
í
Replace the handset or press to finish the procedure.
You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the Callback service is cancelled.
u
Lift the handset when you are called back.
(You can also press the Line or Loudspeaker key to answer in
handsfree mode.)
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Outgoing Calls
Automatic Redial
If you call an external number and receive busy tone or get no
answer, you can instruct the system to automatically redial the
number until it is available.
Note: This feature could be restricted. Ask the system
administrator for the availability.
This function is activated via Function keys, so you first have to
program a programmable key (one key required per number). See
section “Program a function” on page 97. You can activate
Automatic Redial on up to five external numbers at the same time.
Activate
During the call:
Automatic Redial1
Ô
í
Press to activate (pre-programmed).
The Automatic Redial lamp is rapidly flashing and is lit when the
request is stored and activated. Verification tone.
d
or
Replace the handset or press to finish the procedure.
You are called back if the called number finishes the ongoing call or
the next time the extension finishes a new call. The display shows:
AUTO REDIAL CALL
ANDERSEN ANDREAS
directory
200
redial
prog
u
Lift the handset when you are called back.
(You can also press the Line or Loudspeaker key to answer in
handsfree mode.)
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Outgoing Calls
Notes:
It is not possible to do a new request on a key holding an
already activated request until the existing one is cancelled.
When the Automatic Redial lamp is rapidly flashing, your
telephone is busy and you cannot receive or make new
calls.
The number of redial attempts and how long the function is
active is programmed by your system administrator.
If you have activated a diversion on your telephone, this
function is not available.
If Tandem configuration is activated, the secondary
telephone cannot use this function. See section “Tandem
configuration” on page 86.
Cancel
Automatic Redial1
ÕÔ
Press the relevant programmable key to cancel the
Automatic Redial request (pre-programmed).
Note: Depending on system programming, the Automatic
Redial request could be cancelled automatically.
Pause
It is possible to pause all of your successfully activated requests by
programming a separate Pause Auto Redial key, see section
“Program a function” on page 97.
Pause Auto Redial
Pause Auto Redial
Ô
ÕÔ
Press to pause (pre-programmed).
The requests are paused and the key lamps of the Automatic
Redial keys are flashing slowly.
Press to resume Automatic Redial (pre-programmed).
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Outgoing Calls
Busy extension
You call an extension and receive busy tone.
Camp-on
You can notify a busy extension of your call by a muted ringing call.
camp-on
Press (see display).
Keep the handset off hook. When the called extension replaces the
handset, it will be called automatically.
Note: If you receive the busy tone again, the desired
extension does not allow Camp-on.
Intrusion
You can intrude on an ongoing call on a busy extension (if this
function is allowed).
intrusion
Press (see display).
Intrusion tone is heard and a three-party call is established. When
the called extension replaces the handset and you keep off hook,
the called extension will be recalled automatically.
Note: If you still hear the busy tone, your extension does
not have the authority to intrude or the desired extension is
protected against Intrusion.
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Outgoing Calls
Diverted extension
Bypass Call Forwarding makes it possible to call a specific
extension, even if Call Forwarding is activated on this extension.
*60*
z
Dial.
Enter extension number.
#
Press.
You will be connected to the specified extension, regardless of
which type of call forwarding the called extension has activated.
Abbreviated Numbers
By using Abbreviated Numbers, you can make calls simply by
pressing a few keys. Frequently used external numbers are stored
as Common Abbreviated Numbers in the exchange.
Your personal most frequently used external numbers - called
Individual Abbreviated Numbers - can be stored and used on the
2nd layer oft the programmable keys on the telephone, on the key
panels, or on the keys 0 to 9 (Dialog 4223 Professional).
Note: Functions that you activate/deactivate via a dial
You have two options to program an Individual Abbreviated
Number or a function:
Option 1 - Via a programmable key
Individual Abbreviated Numbers can be programmed on the
programmable keys and on the optional key panels. See section
“Individual Abbreviated Numbers via a programmable key” on
page 29.
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Outgoing Calls
Option 2 - Via the keypad
If you are using the Dialog 4223 Professional without a key panel,
you can program 10 Individual Abbreviated Numbers on the keys 0
to 9. Additionally, you can program the programmable keys on the
telephone (see Option 1). See section “Individual Abbreviated
Numbers via the keypad” on page 30.
Note: If you are upgrading your Dialog 4223 Professional
with an optional key panel, all Abbreviated Numbers that
are programmed via the keypad on the keys 0 to 9, will be
stored on the first 10 programmable keys on the first key
panel automatically.
A
Key 1
Key 2
Key 3
B
C
D
Key 4
E
Key 5
F
Key 6
G
Key 7
Key 8
BusinessPhone
H
2nd
Message
I
Key 9
Info
J
A
Key 0
K
B
C
L
D
M
Transfer
N
Diversion
Common Abbreviated Numbers
External numbers are stored centrally in your BusinessPhone
Communication Platform. Common Abbreviated Numbers can be
dialled from every extension that has the authority to do so.
z
Dial the Common Abbreviated Number.
Please refer to your telephone directory.
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Outgoing Calls
Individual Abbreviated Numbers via a
programmable key
You can program and activate your most frequently used external
numbers on the 2nd layer of a programmable key. This procedure
can also be used if you want to program a function that is
activated/deactivated via a dial code.
2nd
Ô
Ô
Press.
Thomas P
Press to make a call or activate a dial code (pre-
programmed).
Program Individual Abbreviated Number
How to program external numbers or dial codes on the
programmable keys on the telephone and on the key panel.
prog
Press (see display).
12 May 10:35
+15°
PHONE PROGRAMMING
key
short-no. diversion ringing
short-no.
Press (see display).
_ A Ô
Press a programmable key.
0 z
Dial the digit(s) for external call access and dial the number.
Which digit to press for external call access, depends on the
configuration of the system. The number can consist of up to
24 digits.
Note: If your public network requires waiting for a second
dial tone, press the key 2nd followed by the key 2.
Or:
* z #
Dial a code (2 digits).
store
Press to store the number or the code (see display).
í
Press to finish programming.
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Outgoing Calls
Note: The Dual-Function keys allow Individual Abbreviated
Numbers and other functions e.g. Dial-by-Name to be
combined on the same keys. You can remove the
transparent cover in order to write the names beside the
keys. Put the name referring to the Individual Abbreviated
Number in the field below the line to indicate that it is the
secondary function.
Individual Abbreviated Numbers via the
keypad
You can program and activate your most frequently used external
numbers via the keypad.
**z
Press and dial the Abbreviated Number.
A number between 0 and 9.
Program Individual Abbreviated Number
How to program external numbers on the keys 0 to 9.
*51*
z *
0 z
Enter Programming mode.
Select an Abbreviated Number between 0 and 9 and press.
Dial the digit(s) for external call access and dial the number.
The number can consist of up to 24 digits.
Note: If your public network requires waiting for a second
dial tone, press
*
.
#
Press.
í
Press to finish programming.
Cancel one specific Individual Abbreviated Number
#51*
Press.
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Outgoing Calls
z #
Enter an Abbreviated Number between 0 and 9 and press.
Cancel all Individual Abbreviated Numbers
#51#
Press.
Confirmation tone.
Dial-by-Name
You can program and activate directory numbers (extensions and
Common Abbreviated Numbers) on the programmable keys.
Head Office
Ô
Press to make a call (pre-programmed).
Program Dial-by-Name
How to program an internal directory number on a programmable
key on the telephone and on the key panel.
prog
key
Press (see display).
Press (see display).
_ A Ô
Press a programmable key.
The pre-programmed function will be shown in the display.
change
Press (see display).
12 May 10:35
+15°
SELECT FUNCTION -
backward forward
NAMECALL
enter
10
return
Note: If programmed names already exist, press backward
or forward until the function NAMECALLis shown (see
display).
enter
z
store
Press (see display) and dial the number.
You can use any directory number, e.g. a Common Abbreviated
Number or a colleague’s extension number.
Press (see display).
í
Press to finish the procedure.
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Phone Book
Phone Book
You can search for all directory numbers and Common Abbreviated
Numbers in the integrated telephone directory.
directory
Press (see display).
The display shows:
12 May 10:35
+15°
DAVID CHAMBERS
203
internal external
return
You can choose between internal telephone directory that contains
all directory numbers, and external telephone directory that
contains all Common Abbreviated Numbers.
internal
external
Press (see display).
To search in the internal telephone directory.
Press (see display).
To search in the external telephone directory.
You can press search(see display) to step through the whole
directory or use the keypad to select the first or more characters of
the second name.
12 May 10:35
C_
+15°
search
disconn
Note: How to write text is described in section “Write Text”
on page 95.
search
Press (see display).
If the proposal is correct, call the number (see display). If not, use
backwardor forwardto step through the directory.
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During Calls
During Calls
The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can switch between handset and
handsfree/group conversation, mute the microphones, make an
inquiry, transfer the call, create a Conference or put the call on hold
to perform other tasks.
Group Listening
You have an ongoing conversation via the handset.
Â
Press to switch the loudspeaker on or off.
When the lamp lights, the loudspeaker monitors the call.
Note: You can adjust the volume, see section “Settings” on
page 96.
You have an ongoing conversation via the handset.
Â
Press to switch the loudspeaker on.
You are now in the Group Listening mode.
d
Replace the handset.
Handsfree conversation.
Note: You can adjust the volume, see section “Settings” on
page 96.
í
Press to end the call.
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During Calls
From handsfree to handset
You have an ongoing handsfree conversation.
u
É
Lift the handset.
Conversation via the handset.
Mute
You have an ongoing conversation.
Press to switch the microphone on or off.
When the lamp lights, the caller will not be able to hear the
conversation in your room.
Inquiry
During an ongoing conversation you wish to make an inquiry to an
internal or external party.
Inquiry
Ô
Press.
Or:
Line 2
Ô
Press Line 2.
The first call is put on hold (the lamp flashes slowly).
z
í
ÖÔ
Call the third party.
When the third party answers you can switch between the calls,
create a Conference and end one of the calls.
Press to end the Inquiry call.
The second call is disconnected.
Line 1
Press to retake the first call.
You are now connected to the first party.
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During Calls
Refer Back
You have an ongoing conversation on e.g. Line 2 and want to refer
back to the call that is put on hold on Line 1. The lamp of the call
put on hold flashes.
Line 1
ÖÔ
ÖÔ
í
Press to put the second call on hold.
First call is connected.
Inquiry or
Line 2
Press to put the first call on hold.
Second call is connected.
Press to end the ongoing call.
Transfer
want to transfer the ongoing call.
Inquiry or
Line 2
Ô
z
Press.
Call the third party.
You can transfer the call before answer or wait for answer.
Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful
Hints” on page 111.
transfer
Press (see display).
Or:
d
Replace the handset.
The call is transferred. External calls might only be transferred with
the Transfer key, if this state of connection is allowed by the system
programming.
Transfer to a busy extension
You can even transfer calls to busy extensions. The other party will
hear a muted signal (Camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if Camp-on is allowed).
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During Calls
Callback
You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.
Call Waiting
If you hear the Call Waiting tone during an ongoing conversation,
another person is trying to contact you.
To terminate the ongoing call and answer the waiting
call
d
u
 d
Replace the handset to finish the ongoing call.
The waiting call is signalled on your phone.
Lift the handset to answer the new call.
Or:
Press and replace the handset to answer in handsfree mode.
Conference
You have an ongoing conversation and you want to establish a
telephone conference.
Inquiry or
Line 2
Ô
z
Press.
Call the third party.
conf
Press to establish a three party conference (see display).
Now you have established a three party conference. To indicate the
Conference, all conference members will hear a periodical
Conference tone.
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During Calls
Repeat the procedure to include other persons into the
Conference.
In this way, you can include up to six parties in a conversation. How
many of them can be external callers depends on the programming
of the system.
12 May 10:35
+15°
CONFERENCE
SPEECH
Individual Hold
You have an ongoing conversation, i.e. the Line 1 key is lit. Now
you want to put the ongoing call on hold for a short while.
Line 1
Line 1
ÕÔ
ÖÔ
Press the Line key.
The lamp flashes slowly.
Press again to retake the call that has been put on hold.
Common Hold
Hold
Ô
ÖÔ
Press (pre-programmed).
The Line key lamp flashes slowly. The call can be picked up on any
extension within one minute, if not it will recall on the holding
extension.
Line 1
Press to pick-up on own extension.
Or:
Pick-up on another extension:
z
Call the extension that put the call on hold.
pick-up
Press (see display).
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Call Metering
Call Metering
When the BusinessPhone Communication Platform is provided
with metering information from the public net, the call metering
function can be used to check the cost of outgoing calls. The
BusinessPhone Communication Platform offers several options to
obtain this information.
Cost Indication
During an outgoing external conversation the display shows the
actual cost. If you want to deactivate the Cost Indication you have
two options:
To deactivate the indication of the ongoing call:
cost-off
Press (see display).
To toggle between cost indication or no cost indication. The system
will only show the call duration in case of an incoming external call
or if the public net does not provide the system with metering
information.
To deactivate the indication for all further calls:
*41#
í
Dial.
Verification tone, the Cost Indication is deactivated.
Press.
To activate the Cost Indication again for all further calls, repeat the
procedure.
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Call Metering
Cost of the last call
After finishing an outgoing external call, you have the possibility to
see the cost of the last call.
*46#
í
Dial.
The display shows the cost of the last call.
Press to finish the procedure.
Read out your own cost counter
This is useful, when you want to check the accumulated cost of
your own counter.
*45#
í
Dial.
The system shows the accumulated cost since the last reset.
Press to finish the procedure.
Read out cost counter for others
If you have the authority, you can read out and reset the cost
counters for other extensions and trunk lines. If your system is
equipped with a printer you can initiate a printout.
*45#
Dial.
The system shows the accumulated cost of your own extension
since the last reset.
12 May 10:35
OWN COSTS:
+15°
50
EUR
other
check
return
other
Press (see display).
The system requires a Password.
z
Enter the Password.
Ask your system administrator for the defined Password.
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Call Metering
ì
In case of a typing error, press the Volume Down key to delete
the latest entered digit.
activate
Press to confirm the Password (see display).
Select the type of meter you want to read out.
12 May 10:35
SELECT TYPE OF METER
caller trunk
+15°
return
caller
trunk
Press to read out an extension counter (see display).
If the system is included in a network, you will be able to read out
the cost of the tie lines in this menu.
Or:
Press to read out a trunk line counter (see display).
12 May 10:35
ENTER DIRECTORY NUMBER:
display print reset
+15°
return
z
Enter the directory number of the desired extension or trunk
line.
(If you do not enter a directory number the accumulated cost of the
entire system will be shown.)
return
Press to return to previous menu (see display).
Press to reset counter (see display).
reset
Note: The resetfunction in this menu is only applicable
when a printer is connected to the system. To initiate a reset
procedure you require a special authority level (please ask
your system administrator if this feature is available on your
phone). To avoid different countervalues for total extensions
and total trunk lines in the system, we recommend to reset
all the extensions and trunk line counters at the same time.
print
Press to initiate a printout on the printer (see display).
This function is applicable when a printer is connected to the
system.
You also require a special authority level to initiate a printout. For a
detailed description of the printout, see section “Printout” on
page 42.
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Call Metering
display
Press to show the counter on the display (see display).
12 May 10:35
COST 201: EUR
+15°
50
print
reset
return
In this menu you have the same possibilities as in the previous
menu. It is also possible to reset without a printer.
If you have not entered a specific directory number in this
procedure, you will see the accumulated cost of the entire system.
12 May 10:35
200-280: EUR
detail
+15°
380
return
detail
Press to read out the detailed counters of each extension/
trunk line (see display).
In this menu you have the same possibilities as in the previous
menu for reading out a single counter.
12 May 10:35
COST 200: EUR
+15°
20
next
print
reset
return
next
Press to step through all the counters (see display).
Press to finish the procedure.
í
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Call Metering
Printout
The printout covers the following information:
Example:
Call Metering Information BusinessPhone
Date: 03 05 12
Time: 10:53
ERICSSON ENTERPRISE GmbH
Pottendorfer Str. 25-27
1121 Vienna
AUSTRIA
Reason for print out : Read
Division : Total system
Group : Callers
Directory number range : 4736
Currency : EUR
Dir. No.
4736
Name
Pulses
76
Cost
Cost/Pulse
0.50
Mr.Plattner
38.00
38.00
Total
76
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Call Metering
Printout contents
Date:
Time:
Shows the date of the printout.
Shows the time of the printout.
Ericsson
4 lines with 50 characters per line are free for definition. For
example, for the company address.
Enterprise GmbH
Pottendorfer Str. 25-27
1121 Vienna
AUSTRIA
Reason for printout:
Division:
This field shows if the printout was initiated only to read out the
counter or if the printout was caused because of a reset procedure.
This field is prepared for future applications. Currently it always
shows Total system.
Group:
Shows if the desired directory number(s) is (are) related to the
extension (caller) or trunk group.
Directory number
range:
Shows the directory number of the desired extension or trunk line.
When no directory number is entered then ALL will be shown in this
field and you will see all the counters of the extensions and trunk
lines on the display.
Currency:
Dir.No.:
Name:
Shows the defined currency.
Shows the directory number of the desired extension/trunk line.
Shows the name of the extension or trunk line.
Pulses:
Shows the accumulated pulses for the desired extension/trunk line
since the last reset.
Cost:
Shows the accumulated cost for the desired extension/trunk line
since the last reset.
Cost/Pulse:
Total:
Shows the actual price per pulse.
Shows the accumulated pulses and cost of all the extensions/trunk
lines on the printout.
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Call Metering
Integrated System Check
To avoid a loss of the counter values during reconfigurations of the
system, an Integrated System Check offers you the opportunity to
read out all the counters which were not reset before the
reconfiguration. To initiate the System Check you need a special
authority level (please ask your system administrator if this feature
is available on your phone).
*45#
check
Dial.
(Same procedure as used for reading out accumulated cost.)
12 May 10:35
OWN COSTS:
+15°
20 EUR
other
check
return
Press to initiate a System Check (see display).
When a fault is found the following information will be shown:
12 May 10:35
+15°
CALLER RECORD FAULTY
display
return
display
Press to display the fault records (see display).
The display shows the first fault record in the system. The display
information includes the extension numbers which have been
deleted during the reconfiguration and the related cost for these
extensions.
12 May 10:35
202 EUR
next cost/pulse
+15°
50.00
COSTS
reset
return
next
Press to step through the faulty records (see display).
cost/pulse
reset
Press to toggle between the indication in pulses or cost (see
display).
Press to reset the faulty record (see display).
In this case no printout will be initiated to the connected printer.
return
Press to return to previous menu (see display).
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Call Forwarding
Call Forwarding
When you are not available to take calls or decide to answer your
calls on another extension, it is useful to forward your calls to an
alternate answering position.
If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function.
Depending on the type of diversion you are also able to record your
personal greeting, see section “Personal Greeting” on page 57.
Note: You can still make calls as usual.
Diversion when there is no answer
If you are not available to answer incoming calls (internal or
external), your system administrator can program your extension to
automatically divert calls to a programmed diversion address
(default time: 15 seconds).
Diversion when caller receives busy tone
If your extension is busy and you receive an incoming call (internal
or external), your system administrator can program your extension
to automatically divert the call to a programmed diversion address.
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45
Call Forwarding
Fixed Diversion
This function directs your calls to a pre-programmed answering
position (e.g. secretary).
Activate Fixed Diversion
2nd
Ô
Ô
Press.
Diversion
Press to activate diversion.
All calls to your extension are directed to a pre-programmed
address. The display shows the actual diversion state.
12 May 10:35
DIVERSION
+15°
4736->5450
redial
directory
prog
Cancel diversion
2nd
Ô
ÕÔ
Press.
Diversion
Press to cancel diversion.
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Call Forwarding
Program Fixed Diversion address
If you need to program a new diversion address:
prog
Press (see display).
12 May 10:35
+15°
PHONE PROGRAMMING
key
short-no. diversion ringing
diversion
Press (see display).
z
Dial new diversion address.
ì
In case of a typing error, press the Volume Down key to delete
the latest entered digit.
store
Press (see display).
í
Press to finish the procedure.
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Call Forwarding
Individual Diversion
This feature gives you the possibility to divert your calls to internal
and external positions, e.g. to any directory number, a colleague’s
extension, an external number or a Common Abbreviated Number
(e.g. your car telephone).
Note: In order to prevent misuse, Individual External
Diversion can be blocked for your extension, see section
“Security” on page 71.
Program and activate Internal Diversion
Divert your calls to an internal position.
Â
2nd
Ô
Press.
Diversion
Ô z
Press and dial the new directory number.
Any directory number.
2nd
Ô
Press.
Diversion
ÕÔ
Press.
Verification tone. The Diversion lamp lights and remains lit. The
display shows the actual Follow-me state.
í
Press to finish the procedure.
You can make outgoing calls as usual. A special dial tone reminds
you that Call Forwarding is active.
Note: An Individual Internal Diversion cannot be activated if
an Individual External Diversion is already activated.
Cancel Internal Diversion
2nd
Ô
ÕÔ
Press.
Diversion
Press.
Individual Diversion is cancelled. The lamp extinguishes.
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Call Forwarding
Program and activate a new External Diversion address
To set a new Individual External Diversion address:
*22*
0 z
Dial.
Dial the digit(s) for external call access and enter the new
External Diversion address.
A maximum of 24 digits.
Note: If your public network requires waiting for a second
dial tone, press
*
.
#
Press to activate the Individual Diversion.
Verification tone.
í
Press to finish the procedure.
Note: Before you leave, call your extension to check if the
External Diversion has been set up correctly. This way you
can make sure that the number has been programmed
properly and that your calls will not be diverted to another
person by mistake. Individual External Diversion can also be
used via the DISA function, see section “Other Useful
Features” on page 86.
Cancel External Diversion
#22#
í
Dial.
Press.
Note: The programmed diversion address is not removed
from the memory, the diversion is just inactive.
Re-activate External Diversion
Divert your calls to an external position.
*22*#
í
Dial to activate the programmed External Diversion.
You can make outgoing calls as usual. A special dial tone reminds
you that Call Forwarding is active. The display shows that you have
activated an External Diversion.
Press.
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Call Forwarding
Follow-me
If you are in another room, you can still answer your calls by
forwarding them to where you are. To activate Follow-me, Individual
Diversion must be active on your telephone.
Activate Follow-me
Note: This procedure has to be executed from the
telephone the calls are diverted to.
*21*
z *
Dial.
Dial your number and press.
z #
í
Dial the new number and press.
Special dial tone.
Press to finish the procedure.
Cancel Follow-me
Follow-me and Individual Diversion can also be cancelled from the
answering position.
#21*
z
Dial.
Dial your number.
#
Press.
Dial tone.
í
Press to finish the procedure.
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Absence Information
Absence Information
If you are not in the office for a certain period of time (e.g. meeting,
vacation, lunch, illness), this feature allows you to inform your
callers of the reason of your absence. External callers will be routed
to the operator who also has access to your Absence Information.
Note: When you have activated a diversion with a Personal
Greeting, callers will receive this greeting even if you have
activated the Absence Information, see section “Personal
Greeting” on page 57.
You can inform your callers with:
1) Pre-defined texts
Enter the reason for your absence and the date and time of your
return.
2) Voice information
Record a Voice message and name the reason of your absence.
3) Free text information
Activate a personal text.
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51
Absence Information
Enter information
To store Text or Voice information.
2nd
Info
Ô
Ô
Press.
Press.
leave
Press (see display).
absence
Press (see display).
When the information is activated, the Message/Info lamp shows a
steady light. If a message arrives, the lamp starts flashing, see
section “Check and store received messages” on page 61.
12 May 10:35
ABSENCE INFORMATION FOR:
pre-text voice
+15°
200
free-text
Select pre-text, voiceor free-textinformation.
Pre-defined texts
pre-text
Press (see display).
next-info
Select appropriate info using next-info(see display).
z
Enter Completing Info from the table below.
Code
Completing Info
Time of return
Date of return
Lunch
Meeting
Vacation
1
2
3
4
5
6
hour (00-23) minute (00-59)
month (01-12) day (01-31)
back at, hour minute
back at, hour minute
back, month day
Illness
back, month day
ì
In case of a typing error, press Volume Down key to delete the
latest entered digit.
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Absence Information
activate
Press (see display).
The programmed Absence Information will be shown in the display.
Internal callers receive the information on the display (or as spoken
information to callers without display phone). External callers will be
routed to the operator who also has access to your Absence
Information.
í
Press to finish the procedure.
Pre-defined texts example:
Vacation, back June 27
pre-text
Press (see display).
next-info
Select appropriate info using next-info(see display).
12 May 10:35
5 VACATION
+15°
BACK
MMDD
return
activate next-info
0627
Enter month and day.
activate
Press (see display).
Information active.
Voice information
Use the menu keys to record your Voice info and activate it. Internal
callers will hear the information via the handset or the loudspeaker.
External callers will be routed to the operator who also has access
to your Absence Information.
Note: You can dial your own extension number if you want
í
í
Press to finish the procedure.
Free text
Use the keypad to select characters and digits, and the menu key
to activate the information. Only available on display phones.
Note: How to write text is described in section “Write Text”
on page 95.
Press to finish the procedure.
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Absence Information
Change information
2nd
Info
Ô
Ô
Press.
Press.
12 May 10:35
ABSENCE INFORMATION FOR:
erase leave off
+15°
201
chnge-no.
Erase
erase
Press (see display).
absence
Press to erase the information (see display).
Change
leave
Press to leave another information (see display).
Or:
on/off
Press to activate/deactivate information (see display).
Leave information for another extension
chnge-no.
Press (see display).
This function may not be allowed, ask system administrator.
z
activate
leave
Enter the extension number and press (see display).
Press (see display).
absence
activate
Press (see display).
z
Enter the information in the normal way and press (see
display).
í
Press to store the information for the extension.
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Absence Information
Receive info for diverted calls
A colleague, Andersen, has programmed diversion to your
extension. You answer a call to Andersen on your phone. The sign
‘&’ or ‘%’ indicates that Andersen has Text or Voice info
programmed.
Text info programmed
ANDERSEN ANDREAS
BURNES BOBBY
200&
201 SPEECH
div-info
div-info
Press and hold to read Text info (see display).
Voice info programmed
ANDERSEN ANDREAS
BURNES BOBBY
200%
201 SPEECH
div-info
div-info
Press and hold to receive instructions on how to get the
information (see display).
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Messages
Messages
By using the Message system you can send, receive, forward and
store different kind of messages. You have also access to a
number of helpful features, like recording an ongoing conversation,
placing external calls via the company network and many more ...
Password protection
The first time you enter the Message system (only possible from
your own extension) you might be requested to change your
Password if it is default (0000).
Note: Some systems are programmed to allow the Default
Password.
The following display is shown:
12 May 10:35
+15°
FIRST MBX USE-ENTER NEW PASSWORD:
z#
Enter your new Password and press.
z
#
Enter your Password again and press.
The new Password is saved.
í
Press to finish the procedure.
Or:
Continue with any of the Message functions.
If you want to change your Password again, see section “Change
Password” on page 71.
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Messages
Individual Mailbox system
Callers are able to leave messages in your Individual Mailbox.
Activate
Divert your extension to the Mailbox system.
Â
2nd
Ô
Ô
z
Press.
Press.
Diversion
Dial the number to the Mailbox system.
Ask the system administrator for your defined Mailbox system
number.
2nd
Ô
Press.
Press.
Diversion
ÕÔ
í
Press to finish the procedure.
When the diversion to your Mailbox is activated, the Diversion lamp
shows steady light.
Deactivate
Press.
2nd
Ô
ÕÔ
Diversion
Press.
Personal Greeting
Depending on the type of diversion you want to activate, you can
leave three different Personal Greetings to the caller. You can
activate a diversion when a caller receives busy tone, when there is
no answer, or you can activate the Individual Diversion for all your
calls.
2nd
Info
Ô
Press.
Ô
Press.
leave
Press (see display).
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Messages
greeting
Press (see display).
12 May 10:35
+15°
MBX GREETING FOR:
busy no-reply
201
diversion
return
diversion
Select type of diversion and use the menu keys to record your
greeting (see display).
í
Press to activate.
When you activate the diversion, the recorded greeting is played to
the next caller.
Note: When you have activated a diversion with a Personal
Greeting, callers will receive this greeting even if you have
activated the Absence Information, see section “Absence
Information” on page 51.
Erase a greeting
2nd
Info
Ô
Ô
Press.
Press.
erase
Press (see display).
Select type of diversion (see display).
diversion
í
Press to finish the procedure.
Retrieve messages - internally
When a new message is received, the Message lamp flashes
rapidly.
Message
ÖÔ
z
Press to retrieve a message.
See section “Check and store received messages” on page 61.
Retrieve messages - externally
To retrieve your messages from an external position:
Dial your company’s telephone number.
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Messages
z
Dial the number to the Mailbox system.
During the procedure you will be asked for your extension number
and your Password.
Note: You cannot use the Default Password 0000 to
retrieve messages externally. If you want to check your
messages from an external position, you have to change
your Password first, see section “Change Password” on
page 71.
The following Mailbox functions can also be used from an external
position:
•
•
•
•
•
•
Change Password
Check and store received messages
Forward a Voice message
Send Message
Outcall (External) Notification
Personal Greeting
Outcall (External) Notification
With this function the Message system can notify you when new
Voice messages arrive. You can specify an external number, where
you will be called at a pre-programmed time or as soon as a new
message arrives.
Note: This feature may be restricted or not available. Ask
information.
You can be notified in two different ways (depending on the
programming of the system):
Notification with Mailbox access:
You acknowledge the Notification via your Password (has to differ
from the default value 0000). See section “Change Password” on
page 71 to select a new Password. You have full access to the
Mailbox system.
Notification without Mailbox access:
You get a short voice announcement, informing that someone has
left a message for you. You acknowledge the Notification by
pressing any key. You have to callback the Mailbox system to
retrieve the message.
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Messages
Note: If you do not acknowledge the Notification within the
pre-programmed time, the connection is cancelled and
repeated later (ask the system administrator for the
programmed number of Notification attempts).
Program Notification number and time
Message
Ô
Press to view the Mailbox.
Note: Depending on the configuration, you might be asked
for your Password.
administr
Press (see display).
12 May 10:35
ADMINISTRATION
outcall
+15°
check
return
outcall
number
change
Press (see display).
Press (see display).
Press (see display).
0
Dial the digit(s) for external call access and dial the number.
Which digit to press for external call access, depends on the
configuration of the system. The external number (including the
digit(s) for external call access) can consist of up to 24 digits.
z
save
Press to save the number (see display).
12 May 10:35
OUTCALL NOTIFICATION NOT ACTIVE
number time on
+15°
return
time
change
z
Press (see display).
Press (see display).
Enter the Notification time.
The time is entered in 24h format, e.g. 2030 for half past eight.
Values are automatically set to even quarters, i.e. 2013 will be
2015.
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Messages
Or:
immediate
save
Press if you want immediate Notification (see display).
Press to save the Notification time (see display).
This step is excluded if you program immediate Notification.
í
Press to finish programming.
Activate/deactivate the Notification
Press.
Message
Ô
administr
outcall
on
Press (see display).
Press (see display).
Press to activate (see display).
Or:
off
Press to deactivate (see display).
Note: The Notification number and time must be
programmed before you activate the Notification.
í
Press to finish programming.
You can check and store your received messages.
Received messages are divided into the following three categories:
•
•
•
New messages (not heard or read)
Heard/Read messages
Stored messages
Voice messages can also be forwarded to other Mailbox numbers
(Individual or Common), see section “Forward a Voice message” on
page 63.
Note: Messages are deleted from the system after a certain
time. The time depends upon the category of the message.
Please ask your system administrator regarding this.
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Messages
Message
ÖÔ
Press to view the Mailbox.
If the Mailbox contains heard messages only, the lamp shows
steady light instead.
Note: Depending on the configuration, you might be asked
for your Password before you can retrieve your messages.
See section “Security” on page 71.
receive
Press (see display).
12 May 10:35
MESSAGE
+15°
3
2
12
return
new
heard
stored
new
Select message category (see display).
New, heard, read or stored.
call-back
Select message type (see display).
Note: If only one message type is available (Callback, Voice
or Text messages), this step is excluded. If an internal caller
has left a message, the name and number is displayed. In
case of an external caller, you can see the number, if this
feature is provided by the network.
Use the menu keys to check the message (see display).
Voice messages will be heard via the speaker or the handset. Call
Me messages will call the sender automatically. Text messages are
read in the display.
Select one of the following options:
next
erase
store
Press to check the next message (see display).
Press to erase the message (see display).
Press to store the message (see display).
Up to 20 messages can be stored. Callback messages cannot be
stored.
í
Press to finish the procedure.
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Messages
Forward a Voice message
Your received Voice messages (in the Individual or Common
Mailbox) can be forwarded to other Mailbox numbers (Individual or
Common). When you forward a Voice message to an Individual
Mailbox, the Mailbox number is the same as the extension number.
See also section “Messages” on page 56.
Note: Returned messages cannot be forwarded.
Message
ÖÔ
Press to view the Mailbox.
Note: Depending on the configuration, you might be asked
for your Password before you can retrieve your messages.
See section “Security” on page 71.
receive
new
Press (see display).
Select message category (see display).
New, heard or stored.
voice
Press (see display).
12 May 10:35
+15°
DAVID CHAMBERS
203
play
next
erase
>>>
>>>
Press (see display).
Press (see display).
forward
12 May 10:35
FORWARD TO:
+15°
forward
chnge-no.
Dial the Mailbox number to which you want to forward the
message.
z
forward
Press (see display).
The message is forwarded.
Note: The forwarded message is a copy, i.e. it can be
deleted without deleting the original message.
Repeat the procedure to forward the message to another
Mailbox.
í
Press to finish the procedure.
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Messages
Common Mailbox system
If you divert your telephone to a Common Mailbox, the callers are
able to leave messages there. The difference between your
Individual Mailbox and a Common one is that a Common Mailbox
can be used by more than one user.
Activate
Divert your extension to the Mailbox system.
Â
2nd
Ô
Ô
z
Press.
Press.
Diversion
Dial the Common Mailbox number.
Please ask the system administrator for your defined Mailbox
number.
2nd
Ô
Press.
Press.
Diversion
ÕÔ
í
Press to finish the procedure.
When the diversion to your Mailbox is activated, the Diversion lamp
shows steady light.
Deactivate
Press.
2nd
Ô
ÕÔ
Diversion
Press.
Retrieve messages - internally
Common Mailbox
Ô
Press the Common Mailbox key (pre-programmed).
During the procedure you will be asked for your extension number
and your Password. See section “Security” on page 71.
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Messages
Retrieve messages - externally
To retrieve your messages from an external position:
z
z
Dial your company’s telephone number.
Dial the Common Mailbox number.
During the procedure you will be asked for your extension number
and your Password.
Note: You cannot use the Default Password 0000 to
retrieve messages externally. If you want to check your
messages from an external position, you have to change
your Password first, see section “Change Password” on
page 71.
Send Message
You can send a message without calling an extension (direct
message) or when you call an extension and receive busy tone or
get no answer.
Direct message
Message
Ô
Press.
send
z
Press (see display) and enter the extension number.
12 May 10:35
+15°
200 TO NUMBER:
chnge-no. chnge-no.
FROM NUMBER:
send
send
Press (see display).
call-back
Select message type (see display).
Note: After sending, you can repeat to other extensions.
You can also change the sending extension number, if you
want the message to be sent from someone else (if this
function is allowed). Please ask your system administrator
if you require this function.
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Messages
During an unanswered call
When you call an extension and receive busy tone or get no
answer, you can send a Callback, Voice or Text message.
Message
Ô
Press.
12 May 10:35
FROM NUMBER:
+15°
200 TO NUMBER:
voice
201
text
call-back
Select message type (see display).
Note: After sending, you can repeat to other extensions.
Callback
call-back
voice
Press to send a Call Me message (see display).
Voice
Press to send a Voice message (see display).
Use the menu keys to record and send your message (see
display).
Text
text
Press to send a Text message (see display).
Text messages only can be sent to display phones. See section
“Write Text” on page 95.
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Messages
Check sent messages
You can check messages that you have sent, for instance if you
want to erase a message. You can also check messages received
at other extensions (not allowed by default, ask system
administrator).
Message
Ô
Press.
administr
check
Press (see display).
Press (see display).
12 May 10:35
+15°
CHECK MESSAGES – OWN OR OTHERS ?
return
own
others
Own messages
own
Press to check your own messages (see display).
Enter the receiving extension number. You can check and erase the
messages that you have sent (see display).
Others
others
Press to check messages for another extension (see display).
Enter the receiving number that you want to check. All messages
will be presented with senders name. You can check and erase the
messages (see display).
í
Press to finish the procedure.
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Messages
Returned messages
Messages that have been left unanswered for a long period are
sent back to you. To check returned messages:
Message
ÖÔ
Press.
12 May 10:35
+15°
SELECT FUNCTION
send
receive administr sent-back
sent-back
Press (see display).
Use the menu keys to check returned messages (see
display).
You can erase or re-send the message.
í
Press to finish the procedure.
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Messages
Dictaphone function
If you want to record and retrieve personal Voice messages you
can use the Dictaphone function. A Dictaphone message is treated
as a normal message. How to retrieve Dictaphone messages, see
section “Check and store received messages” on page 61.
Record message
To start the recording:
*58#
Dial and record your message.
The maximum recording time is 4 minutes and 15 seconds.
12 May 10:35
RECORDING
+15°
record play-back
pause
activate
Select one of the following options:
pause
play-back
record
Press to pause the recording (see display).
Press to play-back (see display).
Press and speak to re-record (see display).
activate
Press to stop the recording and save the message (see
display).
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Messages
Conversation Recording
The Conversation Recording function makes it possible to store the
ongoing telephone conversation in the Individual Mailbox by
pressing a pre-programmed Recording key. You can store both
internal and external calls. Conference calls cannot be stored.
A recorded conversation is treated as a normal Voice message.
How to retrieve Conversation Recordings, see section “Check and
store received messages” on page 61.
Note: This feature may be restricted or not available.
Ask the system administrator for the availability and for
more information. Furthermore, a Conference tone can be
audible during the entire recording session.
To start or stop recording the ongoing call:
Recording
Ô
Press the Recording key (pre-programmed).
While recording is active a steady light indicates that the
conversation is being recorded. You can start or stop the recording
whenever you want. The maximum recording time is 4 minutes and
15 seconds, if you want to record for a longer period, just repeat
the procedure.
Warning! Recording a conversation without prior notice to
the other party may be illegal. Forwarding or playback of
this recorded conversation to a third party without prior
permission may be illegal.
It is obligatory for the recording initiator, to ask the other
party in advance for permission and to inform the same of
the purpose and further usage of this particular recording.
The adherence to the relevant legislation is the exclusive
responsibility of the user, offences can be criminally
prosecuted. Neither the manufacturer nor the dealer of this
product is responsible for the abuse of this feature by the
user or for any damages caused thereby.
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Security
Security
You can use your four-digit Password for blocking your phone from
unauthorized use, for making external calls from any blocked
extension, for entering the Message system or when you are using
the DISA function.
Note: The first time you enter the Message system you
might be requested to change your Password if it is default
(0000). This procedure is performed directly in the Message
system. See section “Messages” on page 56.
Change Password
#*72*
Dial to select a new Password.
z
*
Dial your present Password.
The Default Password is 0000.
Press.
z
#
Dial your new Password.
Press.
Verification tone.
12 May 10:35
+15°
#*72*----*4321#
í
Press to finish the procedure.
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Security
Bypass blocked extension
In order to make a call, you can temporarily bypass a blocked
extension.
Bypass own extension
*72*
z
Dial.
Dial your Password.
#
Press.
Dial tone. You can make one call from your extension.
Bypass another extension
This makes it possible to make a call on another, blocked
extension, by using your Password.
*72*
z
Dial.
Dial your Password.
Press.
*
z
Dial your extension number.
#
Press.
Dial tone. You can make one call from the blocked extension.
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Security
Block extension
*72#
í
Dial to block your extension.
Verification tone.
Press to finish the procedure.
Unblock extension
#72*
z
Dial.
Dial your Password.
#
Press to re-open.
Verification tone. Your extension is open for use.
í
Press to finish the procedure.
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Group Features
Group Features
When you are working together in a team the following group
features can be very useful. You can page your colleagues, give
them Telephone Attendance or pick-up their incoming calls.
Key system
With this function, all (or selected) external lines are represented by
pre-programmed keys on all phones. For each external line, a
Function key has to be programmed. Which means that you are
able to monitor the state of traffic for every programmed external
line (e.g. free, busy). You can also establish an external call by
pressing the External Line key.
Answer an external call
To answer an external call, just press the flashing key. (Depending
on the programming of the system, an incoming external call will be
announced with a flashing Line key and a ringing signal).
External Line
ÖÔ
Press (pre-programmed).
Speech connection with the caller.
Make an external call
To initiate an external call, just press the External Line key. The
external line will be seized automatically.
External Line
Ô
z
Press a free Line key (pre-programmed).
Dial the desired number.
If you make external calls in this way, you do not have to dial the
digit(s) for external call access first.
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Group Features
Supervision/Telephone Attendance
A Function key can also be programmed for Supervision and
handling calls for a group of extensions.
If a Supervision/Attendance key is programmed on your telephone,
you are able to call the other group members or answer incoming
calls for the group by pressing the key and monitor the activity of
other extensions (free, busy, called).
Traffic situation
Michael
Michael
Michael
ÕÔ
Ô
ÖÔ
Ongoing conversation (lamp is on).
Free extension (lamp is off).
The extension is called (flashing lamp).
Pick-up calls for the group
Your colleague’s extension is indicated on your phone by a pre-
programmed key.
Michael
Michael
ÖÔ
Ô
Press to answer the calls directly (pre-programmed).
A flashing lamp beside the key indicates an incoming call.
Call a group member
Press to make a call (pre-programmed).
Note: If the key is flashing, you will automatically pick-up
your colleague’s ongoing call.
Group Call-pick-up
In a Pick-up group, any member can answer any individual call to
group members. You answer a call to the group by dialling a special
answering number. Please ask your system administrator for the
configured number.
z
Dial the Group Call-pick-up code.
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Group Features
Loudspeaker Paging
You can page all extensions in a group and give a Voice message.
Paging
Ô
ÕÔ
Press (pre-programmed).
All extensions in a group are called.
Paging
Press again and hold the key (pre-programmed).
Give the Voice message and then release the key. Now you can
wait for answer, or terminate. If you do not get an answer within
30 seconds, the Paging function will be terminated automatically.
Answer Paging
A short signal and a flashing Paging key will inform you when a
Loudspeaker Paging is received.
Paging
ÖÔ
z
Press (pre-programmed).
An internal call is established with the paging party.
Common Bell
The Common Bell feature allows all extensions of the system
(operator included) to pick-up the call from an extension that has
been predefined as a Common Bell extension.
Dial the Common Bell pick-up code.
Please ask your system administrator for the Common Bell pick-up
code.
You will immediately be connected to the calling party. If two or
more extensions simultaneously attempt to answer a call from the
Common Bell extension, only the first extension will pick it up. The
other extensions will receive the number unobtainable tone and
their displays will show the message No call waiting at
Common Bell. This will also happen if you dial the Common Bell
pick-up code and there are no calls waiting at the Common Bell
extension.
Note: You can also program the Common Bell code on a
Function key.
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Group Features
Group Hunting
Your telephone can be included in one or several hunt groups. In a
hunt group all members are represented with one common
directory number. 16 hunt groups can be programmed, each
containing 1 to 20 members. A member can be either an extension
number, an operator console or a fictive number. Please ask your
system administrator if you require this function.
Note: The number of cordless extensions in a hunt group
are limited to eight (including Tandem configurations).
Incoming calls to the hunt group are directed to free extensions in
the group. The hunt order within the group can be changed to suit
your needs. If all members of the hunt group are busy, an incoming
call is being queued. If no one answers this call before the
programmed time, the call is forwarded to the programmed
answering position (e.g. operator).
Note: If all members in a hunt group are busy, the Callback
or Intrusion function is not available.
Log in
Before you can answer Group Hunting calls, you must log in.
To log into one hunt group:
*28*
z
Dial.
Dial the hunt group code.
Please ask your system administrator for the configured number.
#
Press.
To log into all hunt groups:
*28*
Dial.
* #
Press.
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Group Features
Answer calls
As system default the hunt group number is shown in the display. If
you require a different display layout, please contact your system
administrator.
GH-GROUP
300
ANDERSEN ANDREAS
directory
200 CALLING
redial
prog
Answer Group Hunting calls in the normal way.
Log out
To log out from one hunt group:
#28*
z
Dial.
Dial the hunt group code.
Please ask your system administrator for the configured number.
#
Press.
Note: If you are logged into more than one hunt group and
log out from one of them, the display will show the following
text:
12 May 10:35
+15°
LOGGED OUT FROM AT LEAST ONE PBX GROUP
directory
redial
prog
To log out from all hunt groups:
#28*
* #
Dial.
Press.
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ISDN Facilities
ISDN Facilities
This chapter is only relevant when your system is connected to a
digital trunk line (ISDN-trunk line). It provides a general view of all
the (supplementary) services available from the public net which are
supported by the system. The services from the public net differ
from market to market. Please ask your system administrator
which features are available.
Number Identification
The main difference compared to the analog public net is the
number identification between the connected parties.
12 May 10:35
+15°
431811005446 SPEECH
save cost-on
When you establish an outgoing external call, the public number of
your system and your extension number will be sent to the called
party. If the number of the answering party is different from the
dialled one (for example, after a diversion), you will also be informed
about the answering party’s number.
When you answer an incoming external call on your phone (or from
another phone), you will see the caller’s number on the display.
Your public number will be sent to the caller.
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79
ISDN Facilities
Answer an incoming call from an
ISDN-line
A ringing signal and a flashing lamp indicate an incoming call,
answer the call in the normal way. One of the following four cases
will occur.
Example 1:
The public net provides the number of the caller.
Mr. Plattner with public number 0 181100 4736 is calling.
12 May 10:35
directory
+15°
1811004736 CALLING
redial prog
Example 2:
The caller has activated Number Secrecy. (The calling number will
be suppressed.)
12 May 10:35
+15°
DISPLAY RESTRICTED
directory
CALLING
prog
redial
Example 3:
The public net cannot provide the calling number, in this case the
normal number of the external line will be shown.
12 May 10:35
EXTERNAL
+15°
701 CALLING
redial prog
directory
Example 4:
The calling number has been diverted in the public net, the calling
and the diverting number will be shown.
43181188
1811004736 CALLING
directory
redial
prog
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ISDN Facilities
Make an external call on an ISDN-line
Establish an external call in the normal way.
If the called party is also connected to a digital trunk line, your
public number is shown on the called party’s display.
If the connected party number differs from the dialled one (for
example: Diversion or Pick-up from another extension), your
display shows the new number.
Example:
Called Party number 0 181100 Extension 4736
12 May 10:35
+15°
01811004736 FREE
save
The desired extension 4736 will be answered by extension 5446.
12 May 10:35
+15°
01811005446 SPEECH
save cost-on
When the connected party has activated Number Secrecy (number
suppression), your display shows the following information.
12 May 10:35
+15°
DISPLAY RESTRICTED
SPEECH
cost-on
save
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ISDN Facilities
Malicious Call Identification
If you are disturbed by malicious external incoming calls, you can
request a number tracing from the network provider.
If you cannot see the number of the caller or connected party
(because of an activated number suppression), you have the
possibility to register the number in the public network during the
call.
Malicious Call Id.
Ô
Press to register the connected number (pre-programmed).
Or:
*39#
Dial to register the connected number.
If the function is accepted in the public net, your display shows the
following information.
12 May 10:35
+15°
MCID ACCEPTED
SPEECH
DISPLAY RESTRICTED
save
cost-off
If you cannot identify the connected party, your display shows the
following information.
12 May 10:35
+15°
MCID REJECTED
SPEECH
DISPLAY RESTRICTED
save
cost-off
After 3 seconds the display will revert to the previous state.
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ISDN Facilities
ISDN Caller List
This function insures that you will not miss any incoming calls, by
storing unanswered ISDN calls on your telephone, e.g. if you do not
answer or your telephone is busy.
Via your telephone you can:
•
•
•
•
•
See the number of unanswered calls
Call the stored numbers in the Caller List
Scroll through the Caller List
See the time and date of the arrived calls
Erase calls from the list
The number of calls in the list are indicated on your display, e.g.
10 CALLSindicates that 10 calls are stored in the list.
12 May 10:35
+15°
ANDERSEN ANDREAS
directory list
200
10 CALLS
prog
redial
Retrieve calls
To see the first entry in the Caller List:
list
Press (see display).
The display shows the following information, e.g. CALL 1/10
indicates the first of the 10 stored calls in the list.
12 May 10:35
431811005446
call
+15°
CALL 1/10
erase
next
time
Note: If you do not react within 30 seconds the display
reverts to idle state. If you want to leave the function before
the time-out, press the Clear key.
next
call
Press to scroll through the list (see display).
Press to call the selected number (see display).
When the call is successful, the number is automatically removed
from the Caller List. The system automatically adds the digit(s) for
external call access.
Note: If digit(s) for external call access has not been defined
for your Caller List, contact your system administrator.
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ISDN Facilities
Show date, time and call attempts for the selected call
When you are retrieving calls from your Caller List.
time
Press to see the date and time for the selected call (see
display).
You will see when the call was received and how many times the
same call came in.
12 May 10:35
+15°
CALL RECEIVED ON: 12 MAY 08:22
12X
return
return
Press to return to the previous display (see display).
Erase calls from the Caller List
When you are retrieving calls from your Caller List.
erase
Press to erase the selected call (see display).
The call is erased from the list and the next call is displayed. The
display will inform you if there are no more calls in the list.
Note: If you do not react within 5 seconds the display
reverts to idle state. If you want to leave the function before
the time-out, press the Clear key.
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ISDN Facilities
Number Secrecy
By pressing a pre-programmed Number Secrecy key you can
choose not to show your complete number (public + extension
number) to the connected party.
12 May 10:35
+15°
DISPLAY RESTRICTED
SPEECH
cost-on
save
Number secrecy
Ô
Press a pre-programmed key to suppress your complete
number to the public net.
The lamp beside the key shows a steady light and the function
remains activated until the key is pressed again.
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Other Useful Features
Other Useful Features
By using these features your productivity will be increased, e.g. you
can set reminders for important meetings, place the cost for
external calls on separate accounts, listen to music via the
loudspeaker and much more ...
Tandem configuration
The Tandem configuration is a unit, consisting of two telephones
using the same directory number. One of the telephones is defined
as the primary and the other one as the secondary. This function
enhances the communication for users that, for example, have a
wired phone on their desk (the primary telephone) and need to be
mobile within their company’s building with their own portable (the
secondary telephone). Basically the Tandem configuration works
as follows:
To activate the Tandem configuration
Press (pre-programmed).
Or:
Secondary on/off
Ô
*28#
Dial to log on the secondary telephone.
12 May 10:35
+15°
SECOND USER LOGGED ON
directory
redial
prog
For incoming calls:
•
Both telephones are treated as 1 single extension.
For outgoing calls:
•
Both telephones are treated as 2 separate extensions.
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Other Useful Features
To deactivate the Tandem configuration
Press (pre-programmed).
Secondary on/off
ÕÔ
Or:
#28#
Dial to log off the secondary telephone.
For incoming calls:
•
The secondary telephone cannot be called and the primary
telephone works as a normal stand-alone telephone.
For outgoing calls:
Both telephones are treated as 2 separate extensions.
•
Transferring a call between members of a Tandem unit
Press and dial own directory number.
Press.
Inquiry
Ô z
Transfer
Ô
Reminder
The phone can be set to remind you at any time within the next
24 hours (multiple settings are allowed).
*32*
z
Dial.
Dial Reminder time.
(00-23) hour + (00-59) minute. Example: 1430.
12 May 10:35
REMINDER TIME
activate
+15°
1430
clear
Note: If you receive busy tone, your extension does not
have the authority to set a Reminder.
ì
In case of a typing error, press the Volume Down key to delete
the latest entered digit.
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Other Useful Features
activate
Press to activate (see display).
í
Press to finish programming.
When the Reminder time is reached, your phone rings with recall
signal.
Cancel Reminder
#32#
í
Dial to cancel all settings.
Press to finish the procedure.
Background Music
You can listen to Background Music over the loudspeaker on your
number for the music channel. Please ask your system
administrator for the configured number.
Background Music
Ô
í
Press to activate the music (pre-programmed).
The music automatically switches off when you make or receive
calls and switches on again when the call is finished.
Press to cancel the music.
Note: You can adjust the volume, see section “Settings” on
page 96.
Doorphone
The Doorphone is used to monitor the admission to your company,
i.e you can open the doorlock from your phone.
Answering Doorphone calls
Line 1
ÖÔ
Press the flashing Line key.
You will be in speech connection with the calling party.
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Other Useful Features
Opening of the doorlock
After you have answered the Doorphone, you can open the door
making an inquiry to the door-opener’s directory number.
Inquiry
Ô
z
Press.
Dial the door-opener’s directory number.
Please ask your system administrator for the number.
Note: You can also program the door-opener’s directory
number as a Common Abbreviated Number or a Function
key.
Intercom Line
A two-way direct call function between two extensions, for instance
in executive-secretary communication.
Intercom secretary
Ô
í
Press to establish an Intercom call (pre-programmed).
Press to cancel the Intercom call.
Night Switching
If you want this feature, please ask your system administrator.
This function is used for directing all incoming calls to one
extension (answering position), e.g. when the office is closed.
Night
Ô
Press to activate or deactivate (pre-programmed).
When the lamp lights, Night Switch is active. When the lights
extinguishes, Night Switch is passive.
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Other Useful Features
Direct Inward System Access (DISA)
If you are working externally and you have the need to make
business calls, call your company and use the company PBX to
make an external call to the desired party. You just pay the cost for
the phone call to your company. The other cost will automatically
be placed on your extension number or on a special project.
Note: To activate this function, you have to change the
Default Password from 0000 to a personal one. Which code
to use and how to change it, see section “Change
Password” on page 71.
You can also divert calls from your office extension to your external
position, see section “Call Forwarding” on page 45. During the
procedure you will be prompted for your Password.
z
z
Dial the public number of your company,
followed by the DISA number.
Ask the system administrator for the defined DISA number.
Note: If you want to register the call on an Account
Number, you should use the Account Number procedure
before you enter the external number, see section “Account
Number” on page 91.
z
Dial the external number.
Or:
Use the External Diversion function.
Procedure, see section “Call Forwarding” on page 45.
Note: If you program a new diversion address, remember
to reset it when you return to your office.
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Other Useful Features
Account Number
An Account Number can be entered to debit telephone cost to
different accounts. Depending on the system configuration the
Account Number has to be entered from a Verified Account
Number List (predefined) or you can invent your own Account
Number. The following prerequisites apply:
•
With the Verified Account Number you can restrict the making
of external calls (not a specific number or area), so everyone
who is allowed to make external calls will receive an Account
Number which has to be used each time he/she wants to make
an external call.
•
•
Verified Account Numbers contain up to 10 digits and can only
be used before you make a call (outgoing external calls).
Own Account Numbers contain up to 15 digits and can be used
before or during the call (outgoing external calls).
The Account Numbers can also be used via the DISA function, see
section “Direct Inward System Access (DISA)” on page 90.
Verified or own Account Number
*9*
Dial.
This code cannot be entered during the call.
Or:
Account Number
Ô
Press (pre-programmed).
z #
Enter Account Number and press.
Valid digits 0-9.
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Other Useful Features
DTMF Tones
The DTMF function is used to control answering machines or any
other telecommunication devices.
Make an internal or external call to reach the desired device.
When your call is answered you can continue to dial digits which
will be sent as DTMF digits (tone signals) to the called device in
order to activate the desired functions.
z
Immediate Answer
It is possible to get automatic hands-free answering on internal
calls without pressing the Line key. If you require this facility, please
ask your system administrator.
Immediate Answer
Ô
ÕÔ
Press the Immediate Answer key (pre-programmed).
Incoming calls will be indicated by one muted ringing signal, the
On/Off lamp lights and the call comes straight in through the
loudspeaker.
Note: To accept a transferred external call you must first
press the Transfer key.
Cancel Immediate Answer
Immediate Answer
Press the Immediate Answer key (pre-programmed).
The lamp extinguishes.
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Other Useful Features
Networking
Networking is the connection of several premises within a
company. The connection can be set up via leased lines, public
lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask
your system administrator about details regarding networking.
IP Calls
IP Calls are internal calls sent via an internal data network (LAN or
WAN) and the transfer of data and voice is made on the same line.
If you are connected to an internal data network the IP connection
is made automatically. To minimize the traffic on the network the
speech quality is decreased.
If the speech quality is not acceptable you can disconnect the IP
Call and switch to a non-IP Call (alternative network). The switch
from the IP net to the non-IP net is made during the call, so the call
does not have to be disconnected.
If you want to switch to a non-IP net during the call:
Inquiry
Ô
Press.
*61*
Dial.
During the procedure the other party is put on hold. When the
procedure is ready you will receive a special ringing tone and the
call is resumed in the non-IP net.
12 May 10:35
+15°
SPEECH PATH REPLACEMENT
Note: A switch to a non-IP Call can only be performed if the
original call is an IP Call, otherwise you will receive a
Blocking tone.
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Other Useful Features
Least Cost Routing
Least Cost Routing (LCR) automatically selects the cheapest way
to establish the connection to the desired external number. Please
ask your system administrator if this function is installed in your
system.
If the extension has been configured to use LCR, each external call
will be analysed and the cheapest routing will be selected.
Use Least Cost Routing
0 z
Dial the digit(s) for external call access and the external
number.
The usual way of making an outgoing external call.
Calling Least Cost Routing
If LCR has been installed in your system, but your extension is not
configured to use it automatically, you also have the opportunity to
get the cheapest connection by dialling the LCR code before you
dial an external number.
z
Dial the LCR code.
Please ask your system administrator for the LCR code.
0 z
Dial the digit(s) for external call access and the external
number.
Note: You can also program the LCR code on a Function
key.
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Write Text
Write Text
It is necessary to write text, e.g. when you are typing Absence
Information, sending a Text message or searching the integrated
telephone directory. Use the keypad to write text, e.g. when you
are sending a Text message. You have selected text mode.
Select characters by pressing digits repeatedly.
Example:
5
Press a digit
1 time
result
result
result
result
J
2 times
3 times
4 times
K
L
5
Note: Key
1
is reserved for national characters.
ì
ì
Press the Volume Up key to enter the character.
Moves cursor to next position. Use also for space.
Press the Volume Down key as backspace to erase incorrect
entry.
Example:
444 ì
66 ì
Enter the first character code, followed by the Volume Up key.
This sequence - numbers always followed by the Volume Up
key - gives the word IN_ .
Note: You can also write the following characters:
? -., !: /# *
*
Press repeatedly.
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Settings
Settings
If you require frequent use of certain functions, you may program
them on the Dual-Function keys on the telephone and the key
panel.
When you want to use the function, just press the key.
Notes: The Dual-Function keys allow programmed
functions and short numbers to be combined on the same
keys.
Remove the transparent cover in order to write the name
beside the key. Put the name referring to the programmed
function in the field above the line to indicate that it is the
primary function. If a function is already programmed on the
key, this will be displayed when you start programming.
Programming of Dial-by-Name keys and Individual
Abbreviated Numbers are described in section Abbreviated
Numbers and how to program a new diversion address is
described in section Call Forwarding.
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Settings
Program a function
How to program a function on key A.
Note: Some functions can also be programmed as
Individual Abbreviated Numbers, see section “Abbreviated
Numbers” on page 27.
prog
key
Press (see display).
Press (see display).
_ A Ô
forward
Press (see display).
change
Select Function code (see display).
See section “Function codes and required data” on page 99.
enter
z
Press (see display).
Enter associated number.
See section “Function codes and required data” on page 99.
store
Press (see display).
Continue with section Select Ringing Character.
Or:
í
Press to finish programming.
After approximately 10 seconds, the Function key is active.
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Settings
Select ringing character
z
enter
í
Select ringing character (0 – 4).
Press (see display).
Press to finish programming.
After approximately 10 seconds, the Function key is active.
Example:
Program Supervision of extension 204 on key A, with ringing
character 1. For available Function codes, see section “Function
codes and required data” on page 99.
prog
key
Press (see display).
Press (see display).
_ A Ô
change
forward
enter
Press the desired programmable key.
Press (see display).
Press until Supervision is shown (see display).
Press (see display).
204
Enter extension number.
Press (see display).
store
1
Press to select ringing character.
Press (see display).
enter
í
Press to finish programming.
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Settings
Function codes and required data
Programming
name
NAMECALL
Function
name
Function Associated
Ringing
character
code
10
number
Extension number
Dial-by-Name
Camp-on
Automatic Callback
Answer calls, another
extension
—
—
—
—
SUFFIX DIGIT
11
11
11
4
5
6
Radio Paging
Intrusion
External Line
Supervision/
Telephone
11
11
12
13
7
8
—
—
0 – 4
0 – 4
EXTERNAL LINE
SUPERVISION
Directory number of line
Extension number
Attendance
Intercom Line
Free On 2nd Access
Conference
Immediate Answer
External Voice Mail
Hold
Transfer
Save/Redial
Read &
DEDIC. LINE
BUSY LINE 2
CONFERENCE
IMMED. ANSWER
EXT. VOICE M.
HOLD
14
26
27
28
34
35
36
37
38
40
46
47
Extension number
0 – 4
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
TRANSFER
SAVE
READ &
NUMB SECRECY
ARD REQUEST
Number Secrecy
Automatic Redial
Pause Automatic
Redial
ARD PAUSE
Note: Accessible functions depend on the programming of
the system; if you require another function please contact
your system administrator. The functions above are the
default functions.
Ringing character:
0 = No ringing.
1 = Ringing.
2 = Delayed ringing (after 10 seconds).
3 = One single ringing signal (muted signal).
4 = One delayed ringing signal (after 10 seconds. Muted signal).
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Settings
Alternative programming for Automatic
Callback, Camp-on, Intrusion
The associated number for using the Automatic Callback, Camp-
on or the Intrusion function may vary from country to country. If you
cannot use a code of a function, maybe your exchange system has
been programmed with a different associated number.
Because this User Guide describes only the default programming,
the following table shows the most common settings in some of
these countries that are known for a different programming.
Austria, Belgium,
Brazil, Denmark,
Germany
Camp-on
5
6
8
4
Automatic Callback
Answer calls, another extension
Intrusion
Handset and loudspeaker volume
Use the volume keys. You can set different volume levels for
internal and external calls and for Background Music. During a call,
adjust handset listening volume in handset mode. Adjust
loudspeaker volume in Monitor mode or during Background Music.
ì
Press to change the volume.
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Settings
Ringing signal
By programming, you can adjust ringing type (2 types), ringing
volume (10 steps) and ringing character (10 characters).
prog
Press (see display).
12 May 10:35
+15°
PHONE PROGRAMMING
key
short-no. diversion ringing
ringing
Press (see display).
You can now select ringing type, volume or character.
Ringing type
Select type 1 if you want to set the ringing volume at a constant
level, select type 2 if you want gradually increasing volume when
the phone rings.
type
next
í
Press (see display).
You will hear the selected type.
Press to change (see display).
Press to finish the procedure.
Note: When type 2 is selected, the programming of the
ringing volume is not applicable.
Ringing volume
volume
lower
í
Press (see display).
You will hear the selected volume (0...lowest volume, 9...highest).
Press lower or higher to change the level (see display).
Press to finish the procedure.
Note: This programming is not applicable when you have
selected ringing type 2.
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Settings
Ringing character
character
next
Press (see display).
You will hear the selected character.
Press to change (see display).
Press to finish the procedure.
í
Melody programming
If you want a personal melody when your telephone rings, this can
be programmed for internal, external or Callback calls.
Note: This function requires a certain release number of
your telephone (for the Dialog 4223 Professional/Dialog
3213 it is R9B or higher, see the underside of your
telephone). If you can enter Melody Mode your telephone
supports this function.
Melody Mode
í *7
#
Press and hold to enter Melody Mode.
Melody Mode
Enter Programming Mode to program a melody.
Or:
Press to exit Melody Mode.
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Settings
Programming mode
2nd
Ô
Press to enter Programming mode.
Program Melody
Select the call type you want to program.
Line 1
Line 2
Ô
Ô
Ô
Press for internal calls.
Or:
Press for external calls.
Or:
Inquiry
Press for Callback calls.
Select Programming mode options to control the melody.
Programming mode options
Insert notes:
z
#
Press to insert notes.
1=c, 2=d, 3=e, 4=f, 5=g, 6=a, 7=b, 8=+c, 9=+d
Note: Press and hold a key to make a long tone (shown
with a capital letter e.g. D).
Change the pitch steps:
Press to change.
Press once for sharp pitch, twice for flat pitch and three times to
get the normal pitch.
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Settings
Insert a pause:
*
0
Press to insert a short pause.
Hold the key to get a long pause.
Change the octave:
Press to get a higher or lower octave for the note you have
inserted.
It is higher when a plus sign is added beside the note.
Scroll within the melody:
ì
í
Press to move the cursor within the melody.
Hold the key to move to the beginning or the end.
Erase note or melody:
Press to erase the note to the left of the cursor.
Press and hold to erase the whole melody.
Store the melody:
Line or Inquiry
ÖÔ
Ô
Press the flashing Line key.
2nd
Press to exit program mode.
You enter Melody Mode.
Line 1
Line 2
Ô
Ô
Press to activate/deactivate the programmed melody for
internal calls.
Or:
Press to activate/deactivate the programmed melody for
external calls.
Or:
Inquiry
Ô
#
Press to activate/deactivate the programmed melody for
Callback calls.
Press to exit Melody Mode.
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Accessories
Accessories
This chapter describes optional features that can be used together
with your BusinessPhone telephone.
Expansion key panel
Dialog 4223 Professional
Each key panel offers 17 additional keys for storing of your most
frequently used telephone numbers and functions, and for
supervising extensions. Your telephone can be expanded with up
to four key panels.
Note: For the Dialog 4223 Professional, you need the
optional key panel DBY 419 01.
Dialog 3213 Executive
Each key panel offers 17 additional keys for storing of your most
frequently used telephone numbers and functions, and for
supervising extensions. Your telephone can be expanded with up
to four key panels.
Note: If one or two key panels are used, the optional key
panel DBY 409 01 may be used. However, if three or four
key panels are used, all optional key panels must be of type
DBY 409 02.
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105
Accessories
Alarm interface unit
Note: Only available for the Dialog 3213.
This plug-in module is fitted into the bottom of the telephone. It
makes it possible to transfer alarm signals from various devices via
the telephone to the exchange and to a pre-defined extension. A
special circuit layout provides maximum functional security.
To a telephone fitted with an alarm interface unit you can connect
devices such as bathroom alarms for hotel rooms, emergency
alarms for hospitals, bank security alarms and supervision of
machines.
Option unit
Dialog 4223 Professional
The Option unit DBY 420 02 is an optional accessory, to be
installed on the bottom of your telephone set. The following devices
can be installed via the Option unit:
•
•
•
Tape recorder
Extra bell or busy indication outside your door
USB connector
Dialog 3213
The Option unit DBY 410 02 is an optional accessory, to be
installed on the bottom of your telephone set. The following devices
can be installed via the Option unit:
•
•
•
•
•
Tape recorder
Extra bell or busy indication outside your door
Enhanced Headset functionality
PC Sound Card
Second handset
Note: For people with impaired hearing the Option unit
offers the possibility to amplify the receiving volume in the
handset and headset.
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Accessories
Extra handset
Useful for involving a second person in your conversation, for
talking or just listening.
Tape recorder
When a recording of the telephone conversation is needed, for
evidence purposes, a tape recorder can be connected.
Headset - Dialog 4223 Professional
How to install the headset, see section “Installation” on page 115.
The following headset functions are available.
Activate/Deactivate the headset
Í
Press the Headset key to activate/deactivate.
See section “Description” on page 6. All calls can be handled via
the headset.
Answer calls
Line 1
ÖÔ
í
Press the flashing Line key to answer.
Press to terminate a Headset call.
Make calls
z
Dial the number.
í
Press to terminate the call.
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Accessories
Headset to handset
u
Í
Lift the handset.
Handset to headset
Press the Headset key.
Headset with Group Listening
Â
Press to toggle between headset with or without Group
Listening.
Headset to handsfree
Â
Í
Press.
Press the Headset key.
Handsfree to headset
Í
Press the Headset key.
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Accessories
Headset - Dialog 3213
The following Headset functions are available.
Note: To use the Headset functions your telephone has to
be equipped with option unit DBY 410 02. How to install
the option unit, see separate installation instructions
provided with the option unit.
Activate/Deactivate the headset
Headset
h
Press the Headset key to activate/deactivate (optional).
See section “Description” on page 6. All calls can be handled via
the headset.
Answer calls
Line 1
}h
X
Press the flashing Line key to answer.
Press to terminate a Headset call.
Make calls
z
Dial the number.
X
Press to terminate the call.
Headset to handset
u
Lift the handset.
Handset to headset
Headset
h
Press the Headset key (optional).
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Accessories
Headset with Group Listening
s
Press to toggle between headset with or without Group
Listening.
Headset to handsfree
s
h
Press.
Headset
Headset
Press the Headset key (optional).
Handsfree to headset
h
Press the Headset key (optional).
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Useful Hints
Useful Hints
Connections between external lines
With your BusinessPhone PBX, you can establish an external call
diversion or a Conference with more than one external party or
transfer an external call to another external destination (e.g. a
mobile phone). These features are very useful for everyday
business life.
Note: When these features are used, your BusinessPhone
will occupy at least two external lines.
However, there may be disadvantages in connecting to several
external lines. We would therefore like to draw your attention to the
following:
•
Please do not transfer external calls to an external
Mailbox, to information systems or to external parties
before they have answered.
•
Cancel your calls by pressing the Clear key.
If the external parties are not persons (mailbox, automated
information or attendant systems, etc.), connections on external
lines can last a long time, which can be costly. Moreover, such calls
may occupy two of your system’s external lines. You can restrict
connections between the external lines by re-programming your
system.
Please ask your system administrator or contact our service center
for more information.
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111
Glossary
Glossary
Abbreviated Number Dialling
Initiating a call to a pre-programmed number
by dialling a code or pressing a key.
Short numbers can be:
Dial-by-Name
Internal numbers (or Common Abbreviated
Numbers) can be stored on each extension.
page 27.
1. Common, which means that all extensions
can use them.
2. Individual, which means that they are
programmed and used by each extension
separately (82 numbers).
Direct Inward System Access (DISA)
If you are working externally, the DISA function
enables you to make external calls (long
distance) via the company PBX. You only pay
“Other Useful Features” on page 86.
See section “Abbreviated Numbers” on
page 27.
Account Number
To place call cost on an Account Number. See
section “Other Useful Features” on page 86.
Directory number
Numbers with 1-8 digits which are assigned to
extensions or external lines or as Common
Abbreviated Numbers.
Automated Attendant
A facility which sends voice instructions to
internal and external callers, providing all
options which can be chosen. Voice
instructions lead the caller to the desired
destination. See section “Other Useful
Features” on page 86.
Diversion
Incoming calls to an extension are diverted to
another directory number (extension, Common
Abbreviated Number or the operator).
There are three possibilities:
1. Direct, which means that all calls to an
extension are forwarded directly.
forwarded if it is not answered within a certain
time.
3. On busy, which means that a call is
forwarded if the extension is busy.
Callback
An indication to a busy extension, to inform the
sections “Messages” on page 56 and
“Outgoing Calls” on page 21.
Camp-on
To place (queue) a call to a busy extension.
See section “Outgoing Calls” on page 21.
See section “Call Forwarding” on page 45.
Diversion Bypass
Counter
This is useful for letting urgent calls through to
an extension where diversion is active. See
section “Call Forwarding” on page 45.
The counter keeps track of the time and cost of
your calls. See section “Call Metering” on
page 38.
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Glossary
Extension
unique internal number (up to 8 digits). If your
telephone is equipped with a display, you can
see your number.
All members of an extension group are paged,
i.e. receive a short, sharp tone on the
loudspeaker followed by a Voice message from
the sender. See section “Group Features” on
page 74.
Function code
A digit code that corresponds to a specific
function. See section “Settings” on page 96.
Mailbox
The Mailbox system controls the messages
that are left for or sent by you when you are
absent. See section “Messages” on page 56.
Hold
To put a call on hold. See section “During Calls”
on page 33.
Message
A message can be sent to any extension. This
is useful when you receive the busy tone or get
no answer. There are three kinds of message:
Information
Internal callers are informed about absence
and time of return. External callers are diverted
to the operator, where the same information is
available. Information can be of three kinds:
1. Call Me message.
2. Text message (only to a display phone).
3. Voice message.
1. Pre-programmed text information.
2. Text information (only to display phones).
3. Voice information.
See section “Messages” on page 56.
Metering
Outgoing external calls can be metered on
individual call meters or specified Account
page 38.
Intercom Line
A two-way direct call function between two
extensions, for instance an executive-secretary
communication. See section “Other Useful
Features” on page 86.
Mute
To switch the microphone temporarily off. See
section “During Calls” on page 33.
Intrusion
To intrude on an ongoing call when a requested
on page 21.
Night Switching
Used for directing all incoming calls to one
extension (answering position), for example
when the office is closed. See section “Other
Useful Features” on page 86.
IP Call
Internal call sent via an internal data network
(LAN or WAN).
ISDN
A four-digit code needed to e.g. block your
extension and retrieve messages from the
Mailbox system. You can set your own
Password. See section “Security” on page 71.
Integrated Services Digital Network. Provides
your system with supplementary services from
the public net. See section “ISDN Facilities” on
page 79.
PBX
Least Cost Routing
Private Branch Exchange. Your telephone
switching system (e.g. BusinessPhone 250).
A function that automatically selects the
cheapest way to connect your external call (not
necessarily the shortest distance).
Pre-defined text
Pre-programmed absence information. See
section “Absence Information” on page 51.
See section “Least Cost Routing” on page 94.
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Glossary
Third party
Transfer
A third connection (person), which can be
included in an ongoing two person
conversation.
During an internal or external ongoing call you
can make an inquiry and then transfer the call
to another party (internal or external). See
sections “During Calls” on page 33 and “Useful
Hints” on page 111.
The connection can be internal or external. See
section “During Calls” on page 33.
Tie line
Trunk line
An external line from the private network.
A trunk line is the same as an external line. Can
be either digital or analog.
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Installation
Installation
Dialog 4223 Professional
Install cables
Handset cable to the left
Handset cable to the right
You can put the cable to the handset in the notch underneath the
telephone. The cable to the exchange has to be plugged in LINE
and the handset cable has to be plugged in HANDSET.
Change cables
To remove a cable, use a screwdriver to unlock the stop.
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115
Installation
Install key panels
1
Remove the small plastic plate, marked DSS, i.e. with a
screwdriver and connect the cable.
2
3
Attach key panel unit.
Secure with screws and install stand.
Note: All key panels must be of type DBY 419 01 (three or
four key panels can only be used in newer versions of the
exchange).
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Installation
Stand positioning (1-4 key panels)
Install card
Use the Designation Card Manager to make and print your own key
panel designation cards. The Designation Card Manager is
included on the Ericsson Telephone Toolbox CD. For questions
regarding the product, please contact your Ericsson Enterprise
Certified Sales Partner.
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Installation
Install pullout leaf
1
2
Remove the protective film from the guiding rails.
Attach the guiding rails to the bottom of the phone,
observing the direction of the “cut” corner.
3
Insert the pullout leaf.
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Installation
Wall mounting handset hook
The phone can be wall mounted without using a special console.
Useful for instance in conference rooms or public areas.
1
2
Use a screwdriver to remove the handset hook.
Turn the hook upside down and insert.
3
4
Use a screwdriver to remove the two plastic covers.
Drill wall holes according to measure.
5
Mount screws according to measures and attach the
phone.
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Installation
Install card
Use the Designation Card Manager to make and print your own
designation cards. The Designation Card Manager is included on
the Ericsson Telephone Toolbox CD. For questions regarding the
product, please contact your Ericsson Enterprise Certified Sales
Partner.
Placing the telephone
•
•
•
Do not place your telephone on sensitive surfaces. Use a non-
slippery pad to protect your furniture from possible damage.
Do not place your telephone near sources of extreme heat, e.g.
near the radiator.
Make sure that the line cable isn’t creased.
Cleaning the telephone
Use a slightly moistened (not wet) soft cloth or an anti-static cloth
and wipe off the telephone carefully. Do not use rough cloth,
solvents or aggressive cleaning fluids. Any damages of the
telephone, that are caused by non-observance of these
instructions, are not part of the liability given by the manufacturer.
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121
Installation
Dialog 3213 Executive
Install cables
1
2
3
4
Cable to handset
Cable to exchange
Space for personal directory list (optional)
Wall mounting screw holes
You can put the cable to the handset in any of the two notches
underneath the telephone. The cable to the exchange has to be
plugged in LINE.
Change cables
To remove a cable, push down the plug stop. Use a screwdriver to
unlock the stop.
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Installation
Wall mounting handset hook
When mounting on a wall, you have to pull out and turn the hook.
Install stand and adjust telephone
Press to decrease angle
Pull to increase angle
Tiltable display
Adjustable angle
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Installation
Install key panel
24 V a.c. connection
when more than two
key panels are used.
Connection must be to
the first key panel
1
2
3
4
Connect cable
Attach key panel unit
Secure with screws
Install stand
When connecting one or two optional key panels to your telephone
the DBY 409 01 key panel may be used. No external power cables
are required for this key panel, as power is supplied from your
telephone.
However, if three or four key panels are to be connected, then the
DBY 409 02 optional key panel must be used for all key panels
connected to your telephone. Whereby, a 24 V a.c. power cable
must be attached to the first key panel connected to your
telephone to provide power to all key panels.
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Installation
Placing the telephone
•
•
•
Do not place your telephone on sensitive surfaces. Use a non-
slippery pad to protect your furniture from possible damage.
Do not place your telephone near sources of extreme heat, e.g.
near the radiator.
Make sure that the line cable isn’t creased.
Cleaning the telephone
Use a slightly moistened (not wet) soft cloth or an anti-static cloth
and wipe off the telephone carefully. Do not use rough cloth,
solvents or aggressive cleaning fluids. Any damages of the
telephone, that are caused by non-observance of these
instructions, are not part of the liability given by the manufacturer.
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125
Index
Index
A
Abbreviated Numbers 27
Common 28
Individual 29
Absence Information 51
Change 54
Change information 54
Check and Store Received Messages 61
Common Bell 76
Common Hold 37
Counter 39
Diversion 55
Enter 52
Erase 54
For another extension 54
Free text 53
Pre-defined 52
Voice 53
Accessories 105
Account Number 91
Alarm interface unit 106
Alternative programming for Automatic
Callback, Camp-on, Intrusion 100
Answer an incoming call from an ISDN-line 80
Automatic Callback 23
Automatic Redial 24
D
B
Background Music 88
Block extension 73
Busy extension 26
Bypass blocked extension 72
Bypass call forwarding 27
Direct Inward System Access (DISA) 90
Display info 14
Diversion when caller receives busy tone 45
Diversion when there is no answer 45
Diverted extension 27
Doorlock 89
C
Call Forwarding 45
Diversion when caller receives busy tone 45
Diversion when there is no answer 45
Fixed Diversion 46
Doorphone 88
DTMF Tones 92
During Calls 33
Follow-me 50
Individual Diversion 48
Call Metering 38
Call Waiting 36
Conference 36
Cost Indication 38
Cost of the last call 39
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Index
Handsfree 33
Inquiry 34
Loudspeaker 33
Mute 34
Park call 37
Refer Back 35
Transfer 35
Individual Abbreviated Numbers via a
programmable key 29
Individual Abbreviated Numbers via the
E
Enter information 52
Expansion key panel 105
External calls 18
External Diversion 49
Extra handset 107
Erase 54
For another extension 54
F
Fixed Diversion 46
Follow-me 50
Forward a Voice message 63
Free text information 51
Function codes and required data 99
Wall mounting 123
Wall mounting handset hook 123
G
Glossary 112
Group Call-pick-up 75
Group Features 74
Common Bell 76
Hunt group 77
Key system 74
Page extensions 76
Pick-up group 75
Supervision 75
Group Hunting 77
Group Listening 33
Pullout leaf 119
Stands 116
Internal Diversion 48
Internal Messages 56
Intrusion 26
H
Handset to headset 109
Handsfree to headset 110
Headset 109
Headset to handset 109
Headset to handsfree 110
Hold 37
IP Calls 93
ISDN Caller List 83
ISDN Facilities 79
Answer call 80
I
Immediate Answer 92
Incoming Calls 18
Answer 18
Caller list 83
Make call 81
Malicious call 82
Malicious Call Identification 82
Handsfree 18
Redial number 20
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Index
Number Identification 79
Number Secrecy 85
Direct Inward System Access (DISA) 90
Immediate Answer 92
Intercom Line 89
K
Key panel 105
Key system 74
L
Lamp indications 13
Last External Number Redial 22
Least Cost Routing 94
Loudspeaker Paging 76
Individual Abbreviated Numbers via the
M
Mailbox system
Common 64
Individual 57
Make an external call on an ISDN-line 81
Make calls 21
Malicious Call Identification 82
Melody programming 102
Messages 56
Callback 66
Check and Store Received 61
Check sent 67
Conversation Recording 70
Dictaphone 69
Forward a Voice message 63
Individual Mailbox system 57
Outcall (External) Notification 59
Password protection 56
Personal Greeting 57
Record 69
Returned 68
Send 65
Text 66
Voice 66
Password 71
Password protection 56
Printout 42
Program a function 97
Music 88
Mute 34
R
Read out cost counter for others 39
Read out your own cost counter 39
Receive info for diverted calls 55
Redial number 22
Refer Back 35
Reminder 87
N
Networking 93
Night Switching 89
Number identification 79
Number Secrecy 85
Returned messages 68
Ringing signal 101
O
Option unit 106
Other Useful Features 86
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Index
S
Tones 16
Transfer 35
Save and redial incoming calls 20
Save external number 22
Security 71
Send Message 65
Settings 96
Short Numbers 27
Signals 17
Useful Hints 111
Silent Ringing 20
Supervision 75
System Check 44
V
Voice information 51
Volume 100
T
W
Tandem configuration 86
Tape recorder 107
Telephone Attendance 75
Telephone directory 32
Welcome 4
Write Text 95
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Notes
Notes
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Quick Reference Guide
Answer Calls
Conference
Answer on another
extension:
Ext. No.
pick-up
Ongoing conversation: Inquiry
Ô
or
Line 2
conf
Ô
Call 3rd party
Save external number: save
(Before you finish the call)
Inquiry
Ongoing conversation: Inquiry
Line 2
Ô
or
Make Calls
Common
Ô
Call 3rd party
Abbreviated No.
Abbreviated Number:
Refer Back
Individual
2nd
Ô
Switch between calls: Line 1
ÖÔ
or Line 2
ÖÔ
ÖÔ
Abbreviated Number: Airport
Last External
***Ô
or Inquiry
End call:
í
Number Redial:
Save external number: save
Messages
(Before you finish the call)
Direct message:
Message
Ô
send
Ext. No. send
call-back Select type
Redial:
redial
You get busy tone or no answer
Check received
messages:
Message
Select options in display
ÖÔ
receive
Automatic Callback:
call-back
Replace handset
Lift handset when called back
Call Forwarding
Fixed Diversion:
2nd
Ô
Diversion
Ô
Camp-on:
Intrusion:
camp-on
Keep handset off hook
Internal Diversion:
Â
Ô
Diversion
Diversion
2nd Ô
New ÕÔNo.
intrusion
2nd
Ô
During Calls
Switch to handsfree:
Cancel:
2nd
Diversion
ÕÔ
*21Ô*
Own No.
*
Â
Replace handset
Follow-me:
Switch to handset:
Group Listening:
Individual Hold:
Lift handset
New No.
#
Â
Cancel:
#21*
Own No.
Ext. No.
#
Line 1
Ô
Bypass Call Forwarding:
External Diversion:
Program:
*60*
#
Press flashing key to retake
*22*
Transfer
Transfer a call:
Line access code
Inquiry
Line 2
Ô
or
External No.
#
Ô
Call 3rd party
transfer or
Cancel:
#22#
Replace handset
Re-activate:
*22*#
(Before or after answer)
?
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Ericsson is shaping the future of Mobile and Broadband Internet communications through its
continuous technology leadership. Providing innovative solutions in more than 140 countries,
Ericsson is helping to create the most powerful communication companies in the world.
© Ericsson Enterprise AB 2003
EN/LZTBS 160 1322 R1A
All rights reserved.
Ericsson Enterprise AB
For questions regarding the product,
please contact your Ericsson Enterprise Certified Sales Partner.
Also visit us on www.ericsson.com/enterprise
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