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English
11. DO NOT unplug by pulling on
power cord. To unplug, grasp the
plug not the power cord. Do not
use extension cords or outlets
with inadequate current carrying
capacity.
21. Extreme caution should be
exercised when using this
appliance to clean stairs.
22. Never use steam mop without
micro-fiber cleaning pad attached.
23. Keep your work area well lit.
12. DO NOT put any objects into
openings. Do not use with any
opening that is blocked.
24. Store steam mop indoors in a cool,
dry place.
13. DO NOT put hands or feet under
25. To avoid circuit overload, do not
operate another appliance on the
same socket (circuit) as the steam
cleaner.
the steam mop. Unit gets very hot.
14. In mop mode use ONLY on flat,
horizontal surfaces. Do not use on
walls, counters or windows.
26. If an extension cord is absolutely
necessary, an extension cord rated
a minimum of 15 ampere, 14 gage
cord should be used. Cords rated
for less amperage may overheat.
Care should be taken to arrange
cord so that it cannot be pulled or
tripped over.
15. DO NOT use on leather, wax
polished furniture or floors,
synthetic fabrics, velvet or other
delicate, steam sensitive materials.
16. DO NOT add cleaning solutions,
scented perfumes, oils or any other
chemicals to the water used in this
appliance as this may damage the
unit or make it unsafe for use. If
you live in a hard water area, we
recommend using distilled water in
your steam mop.
27 Always unplug and allow the steam
mop to cool before removing or
changing mop heads.
WARNING: Your steam mop
is designed to clean hard floor
surfaces that will withstand high
heat. Do not use on unsealed wood
or unglazed ceramic floors. On
surfaces that have been treated
with wax or some no wax floors,
the sheen may be removed by the
heat and steam action. It is always
recommended to test an isolated
area of the surface to be cleaned
before proceeding. We also
17. When in use, NEVER turn the
appliance over or on its side.
NEVER DIRECT STEAM TOWARDS
PEOPLE, ANIMALS OR PLANTS.
18. NEVER LEAVE THE STEAM MOP
IN ONE SPOT ON ANY SURFACE
FOR ANY PERIOD OF TIME WHEN
MICRO-FIBER PAD IS ATTACHED
AS THIS WILL DAMAGE YOUR
FLOORS.
recommend that you check the use
and care instructions from the floor
manufacturer.
19. Carefully remove the micro-fiber
cleaning pad immediately after you
have unplugged and allowed the
steam mop to cool.
20.When cleaning the steam mop,
unplug the power cord from the
electrical outlet and clean with a
dry or damp cloth. Do not pour
water or use alcohol, benzene or
paint thinner on the unit.
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This manual covers model number: S3901WM 11
TECHNICAL SPECIFICATIONS
Voltage:
Power:
Water
120V., 60Hz.
1550 Watts
Capacity: 300ml (10.14 oz.)
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English
Contents
Getting Started......................................................................2
Using Your Steam Mop .......................................................5
Using Your Carpet Glider...................................................9
Care of Your Steam Mop....................................................10
Troubleshooting Guide .......................................................12
Warranty...................................................................................13
Thank you for
purchasing
the Shark®
Lift-Away™ Pro
Steam Pocket®
Mop.
1
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Getting Started
When assembling your steam mop there
may be a little water in or around the
water tank. This is because we test all
our steam mops 100% before you buy
them, so you get a quality Shark®
l
m
Lift-Away™ Pro Steam Pocket® Mop.
c
b
a
n
d
f
o
p
r
s
g
e
q
t
j
h
i
k
a Handheld Steamer
b Steam Mop Housing
c Mop Handle
l
Quick Release Swivel Cord Wrap
m Cord Clips
n Steam Unit Lock Button
o Steam Trigger
d All-Purpose Mop Head
e Two-Sided Micro-Fiber Cleaning Pad
p Handheld Steamer Handle
q Water Tank Cap (not shown)
r ON/Standby Button
s Water Tank
for the All-Purpose Mop Head (2)
f
Direct Steam Nozzle
g Garment Steamer and Bristle Frame
h (1) 6mm x 54mm Large Screw*
i
j
Garment Steamer Bonnets
Carpet Glider
t Mop Head Release Button
*Phillips or flat head screwdriver can
be used. Screwdriver not included.
k Filling Flask
2
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Getting Started with Your Steam Mop
fig. 1
fig. 2
STEAM MOP ASSEMBLY
IMPORTANT: Always make sure
the mop is UNPLUGGED from the
wall when not in use. Never fill the
mop, attach the mop head, change
or remove the micro-fiber cleaning
pad when the mop is plugged
1
Insert the Mop Handle end labeled
“Front” into the Steam Mop Housing.
Make sure it is inserted past the
line printed on the pole. Secure the
assembled handle and pole by using
the large screw and a Phillips or a flat
head screw driver (screwdriver not
included). (fig. 1)
into the wall. To prolong the life of
your Shark® Lift-Away™ Pro Steam
Pocket® Mop we recommend using
distilled water. Make sure you only
add water to the tank. Chemicals or
cleaning solution may damage the
appliance and could be unsafe for
you and your family.
2
Insert the Handheld Steamer into the
steam mop housing. (fig. 2)
3
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Getting Started with Your Steam Mop - cont’d
fig. 5
fig. 3
fig. 6
fig. 4
IMPORTANT: Do not use on unsealed
wood or unglazed ceramic floors.
On surfaces that have been treated
with wax or some no wax floors,
the sheen may be removed by
the heat and steam action. It is
always recommended to test an
isolated area of the surface to be
cleaned before proceeding. We
recommend that you check the use
and care instructions from the floor
manufacturer.
3
Use the lavender loop on the side of
the micro-fiber cleaning pad to slide
the mop head into the pad pocket.
Then secure the quick fasteners on
the top of the pocket to lock in place.
(fig. 3)
4
5
Snap the mop head into the base to
secure it. (fig. 4)
Turn the water tank cap counter
clockwise and remove from the tank.
(fig. 5)
Use the filling flask and pour water
into the tank. Do not overfill. Replace
the cap on the water tank. (fig. 6)
NOTE: To prolong the life of your
steam mop, we recommend using
distilled water.
4
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Using Your Steam Mop
IMPORTANT: When you are using the
mop for the first time, it might take
longer than the normal 30 seconds
to start steaming.
fig. 8
fig. 7
IMPORTANT: Your Steam Mop needs
water to make steam! Never use your
steam mop without water in the tank
or without the micro-fiber pad
attached to the head.
1
Pull and twist the quick release cord
holder to unwrap the power cord
completely. Plug into a 120-volt
electrical outlet. (fig. 7)
2
The ON/STANDBY button will flash
blue. If the light does not turn on,
reference the troubleshooting section
on page 14. (fig. 8)
Sweep or vacuum your floors prior to
cleaning with your Steam Mop.
great quick cleaning products to
complement your Steam Mop, such
as the Shark® Navigator™ Lift-Away™
(model NV350WM).
5
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Using Your Steam Mop - cont’d
fig. 10
fig. 9
fig. 11
SELECTING YOUR STEAM SETTING
3
Press the ON/STANDBY button
once for DUST setting (DUST lighted
setting indicator will illuminate). DUST
To better understand which steam
setting to use for your cleaning task,
turn to page 7.
setting is a light steam for a quick
dusting and best dry time. (fig. 9)
4
Clean your floors with a forward and
backward motion. (fig. 11)
Press the ON/STANDBY button
a second time to activate the
MOP setting. MOP setting is for
normal, everyday steam cleaning.
(fig. 10)
Press the ON/STANDBY button until
the light flashes to stop the steam.
NOTE: When using your Shark®
Lift-Away™ Pro Steam Pocket® Mop
in Mop Mode be careful not to press
the steam trigger on the Handheld
Steamer, as it will activate STANDBY
mode. If this happens, press the
ON/STANDBY button one time to
reactivate steam.
Press the ON/STANDBY button
a third time to activate the SCRUB
setting. SCRUB setting is for heavy
cleaning and will leave floors damp.
6
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The Shark® Lift-Away™ Pro Steam Pocket® Mop has three unique steam
settings so you can use the perfect amount of steam for the cleaning
task at hand. See below for tips on when to use each setting.
Setting
DUST
Ideal for These Surfaces
Recommended Usage
Laminate
Bamboo
Hardwood
Marble
Light cleaning and dusting
Loosen and lift light dirt
Sanitize floors
Basic, everyday cleaning
Hardwood
Marble
Tile
Remove spots and smaller messes
MOP
Clean moderate and heavily-
trafficked areas
Stone
Sanitize floors
Hardwood*
Tile
Tough cleaning and removal of
stuck-on messes and stains
Deep clean heavily-trafficked areas
Cut through heavy dirt and grime
Sanitize floors
Stone
SCRUB
Linoleum
Carpet
Freshen area rugs and carpets
(with Carpet Glider)
* Scrub mode not recommended for continuous cleaning on hardwood
7
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Using Your Steam Mop - cont’d
6
When the water tank is empty, the
steam mop will stop producing
steam. You can refill the water tank
at any time as long as the mop is
unplugged from the outlet. Follow
the instructions from page 4. This
applies to switching the mop heads
or micro-fiber cleaning pad as well.
fig. 12
NOTE: Please wait 2-3 minutes for
the Steam Mop to cool off before
switching the mop head or the
micro-fiber cleaning pad. Never
leave the steam mop with a damp/
wet micro-fiber cleaning pad on
any floor.
5
When one side of the micro-fiber
cleaning pad gets dirty, just flip
the mop to use the other side and
continue cleaning with a fresh pad.
(fig. 12)
Using Your Carpet Glider
The Steam Mop won’t clean your
carpeting or area rugs. However, it’s
great for grooming and freshening.
fig. 13
fig. 14
THE CARPET GLIDER
2
Move the steam mop back and forth
across a section of the carpet.
(fig. 14)
1
The Carpet Glider can be used with
the All-Purpose Head to lightly steam
your carpet and area rugs. Just
place the mop head with micro-fiber
cleaning pad attached into the glider.
The recommended steam setting is
SCRUB when using the Carpet Glider.
(fig. 13)
8
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Getting Started With Your
Handheld Steamer
Your Shark® Lift-Away™ Pro
Steam Pocket® Mop is designed to clean
surfaces that will withstand high heat
and moisture. Do not use on unsealed
wood surfaces (especially wooden
antique furniture), unglazed ceramic
tile, painted surfaces or surfaces that
have been treated with wax, oils,
varnishes, or shellac. The sheen may be
removed by the heat, steam, and friction
of the cleaning tools. Lacquer and
polyurethane coatings provide a hard
durable protective finish that withstands
moisture, but it is always recommended
to test an isolated area of the surface to
be cleaned before proceeding.
fig. 15
We also recommend you check the use
and care instructions from the surface
manufacturer.
When cleaning finished wood surfaces,
use broad, continuous cleaning strokes.
To prevent surface damage, avoid
focusing steam or allowing the cleaning
tools to sit in one spot for any amount
of time.
When assembling your Shark®
Lift-Away™ Pro Steam Pocket®, there
may be a little water in the water tank.
This is because we test all our cleaning
systems 100% before you buy them, so
you get a quality Shark® Steam product.
IMPORTANT: Before removing the
Handheld Steamer from the steam
mop housing, make sure that the unit
is not actively steaming. The ON/
STANDBY button should be flashing
blue. If the ON/STANDBY button is
solid blue, then press the button until
it returns to flashing blue.
NOTE: While the Shark® Lift-Away™
Pro Steam Pocket® Mop will operate
in one of three steam meetings in the
mop mode, your Handheld Steamer
is programmed to function on just
one steam setting. This setting
1
To remove the Handheld Steamer,
press and hold down the steam unit
lock buttons while pulling out the
Handheld Steamer. (fig. 15)
is optimized for above-the-floor
cleaning and garment steaming.
9
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Using Your Handheld Steamer
with Direct Steam Nozzle
Cleaning Tip: The Direct Steam Nozzle creates direct steam spray to clean and
sanitize hard to reach nooks & crannies and other places where germs may build
up. Use the Direct Steam nozzle to loosen and dislodge compact dirt often found
in corners and tight places where traditional methods and cleaning tools tend to
push dirt into, making it tough to reach and clean. Spray direct steam and wipe
clean with a wet cloth or paper towel.
fig. 17
fig. 16
2
3
To activate steam, first attach the
Direct Steam Nozzle to the Handheld
Steamer by snapping the Direct
Steam Nozzle into the main nozzle.
(fig. 16)
CAUTION: Do not press steam
trigger until the Direct Steam Nozzle
is snapped into the main nozzle of
your Handheld Steamer.
4
To remove the Direct Steam Nozzle,
press and hold down the steam unit
lock buttons. Then slide out the
Then press and hold the steam
trigger button to start steaming.
While the steam trigger button is
pressed and held down, the
ON/STANDBY button light will be
solid blue. When released, the
ON/STANDBY button light will return
to flashing blue. (fig. 17)
Direct Steam Nozzle using the grips.
CAUTION: Do not press steam
trigger while removing the Direct
Steam Nozzle. Avoid touching the tip
of the Direct Steam Nozzle, as this
will be very hot after steaming.
10
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Using Your Handheld Steamer
with Garment Steamer
Cleaning Tip: The Garment Steamer is ideal for removing wrinkles from clothing and
freshening and grooming upholstery. A terry bonnet and frame with bristles provides
controlled steaming for most types of clothing. A specialized micro-fiber bonnet is
ideal for freshening couches and other upholstery, where odors may accumulate.
fig. 18
fig. 20
fig. 19
3
Snap the frame with bristles over the
Garment Steamer. For ease of use,
we recommend that the bristles be
placed at the top of the Garment
Steamer bonnet. (fig. 18)
4
5
Attach the assembled Garment
Steamer to the Handheld Steamer
by snapping it into the main nozzle.
(fig. 19)
CAUTION: Always determine color
fastness of any fabric, especially with
reds or blues. Taking a clean, moist,
warm towel and gently rubbing a
small area on the fabric that is as
out of sight and out of the way as
possible. If color bleeds onto the
towel, you may need to have the
piece professionally cleaned.
Press and hold the steam trigger
button, and move slowly up and
down over your garments or
upholstery. While the steam trigger
button is pressed and held down, the
ON/STANDBY button light will be
solid blue. When released, the ON/
STANDBY button light will return to
flashing blue. (fig. 20)
1
Select either the thinner, terry cloth
bonnet to steam your garments,
or the thicker, shaggier bonnet to
freshen upholstery.
CAUTION: Do not press steam
trigger while attaching or removing
the Garment Steamer.
2
Use the lavender loop on the side of
the bonnet to slide over the nozzle
opening of the Garment Steamer.
The elastic around the bonnet should
hold it firmly in place around the
Garment Steamer opening. (fig. 18)
6
To remove the Garment Steamer,
press and hold down the steam unit
lock buttons. Then slide out the
Garment Steamer using the grips on
either side of the Steamer.
11
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Care of Your Steam Mop
fig. 22
fig. 21
fig. 23
fig. 24
AFTER USE AND STORAGE
1
When you have finished using the
Handheld Steamer, reattach it to the
mop by first placing the bottom of
the Handheld Steamer into the cradle
of the mop housing. (fig. 21)
Remove the micro-fiber cleaning pad
by releasing the quick fasteners and
using the lavender loop on the side
of the pocket, avoiding contact with
the hot pad. (fig. 22)
2
Then slide the top end of the
Handheld Steamer into the mop
housing and snap into place.
4
5
Empty the water tank before
storage. Remove the water tank cap
and empty the tank over a sink.
Replace the water cap. (fig. 23)
NOTE: Make sure all attachments
are removed before reuniting the
Handheld Steamer with the
steam mop.
To store the Shark® Lift-Away™ Pro
Steam Pocket® Mop hanging up, first
remove the head (after it has cooled
and the steam has been released)
then hang on a large hook. (fig. 24)
3
If you are also done mopping, press
the ON/STANDBY button until the
LED light turns flashing blue. This
stops the unit from steaming. Unplug
the cord from the outlet and place the
mop into the upright position. Let the
unit cool for 2-3 minutes.
12
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Cleaning Tip: To prevent clogging,
it is recommended that you
periodically clean the Direct
Steam Nozzle and the extension
hose stem with the cleaning tool
provided or a paper clip.
CLEANING TOOL GOES HERE
fig.25
fig.26
fig.27
CARE OF YOUR MICRO-FIBER
CLEANING PAD
CLEANING THE NOZZLE
1
Your Handheld Steamer should not
normally require cleaning, however,
should you notice a decrease in the
steam output, it may be necessary
to remove mineral deposits built up
around the nozzles.
1
We recommend washing your
micro-fiber cleaning pads separately
from other fabrics to avoid picking
up lint. Only use liquid detergent
(no powder detergent). Do not use
any fabric softeners or bleach. Line
dry or dry on a low dryer setting.
(fig. 25)
2
3
Unplug the cleaner from the
electrical outlet.
Use the provided nozzle cleaner or a
small diameter stiff metal wire, such
as a straightened metal paperclip,
and carefully insert the end of the
wire into the nozzle orifice. See
illustration above. (fig. 27)
2
If there are loose threads on the
micro-fiber cleaning pad carefully
cut the thread with scissors. Don’t
pull on them or cut at the base.
(fig. 26)
IMPORTANT: The micro-fiber
cleaning pad may be very hot
from the steam. Use caution when
removing. Let the unit cool for 2-3
minutes.
4 Move the wire back and forth several
times to remove any deposits.
5
Plug in the appliance to the power
outlet and test steam output.
13
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Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Your steam mop should be securely plugged into a
120V AC electrical outlet only.
The Shark® Lift-Away™
Pro Steam Pocket®
Mop will not turn-on.
Check your fuse or breaker.
If your unit still does not work, call 1-800-798-7398.
Is there water in the water tank? If not, add water to your steam
mop following instructions on page 4.
The unit will not
make steam.
If the unit still does not make steam, follow the instructions on
page 13 to clean the nozzle.
If you have already plugged in your unit, unplug and try a
different outlet. This may reset the standby mode.
Cannot select steam
setting/flashing blue
light remains on.
Add water to the tank and select steam setting by pressing the
standby button.
If your unit still does not work, call Customer care at
1-800-798-7398.
The Shark® Lift-Away™
Pro Steam Pocket®
Mop leaves water
on the floor.
Check to see if your micro-fiber cleaning pad is too wet. We
recommend you unplug the steam mop and change the
micro-fiber cleaning pad.
Make sure the micro-fiber cleaning pad is attached correctly.
Do not leave your steam mop on the floor with a damp or
wet cleaning pad.
The Shark® Lift-Away™
Pro Steam Pocket®
Mop left a white spot
on the floor.
If you’re using tap water we recommend switching
to distilled water.
Make sure the cap is securely on the water tank.
The micro-fiber cleaning pad might be dirty. Flip or change the
cleaning pad.
If you washed the cleaning pad with powder detergent, then it
might be ruined. Replacement pads are available at
sharkclean.com.
Floors are cloudy,
streaky or spotty
after steaming.
This could also be an indication of prior soap or grease residue
that has accumulated on the floor. As our steam mops use only
a small amount of water, it may not be wet enough to rinse off
the accumulation that the steam is bringing to the surface. We
suggest rinsing the floor with nothing but water, letting it dry,
and then steam mopping again with a clean pad. One or more
rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a
mix of one part vinegar and two parts water.
The Shark® Lift-Away™
Pro Steam Pocket®
Mop is hard to push.
Make sure the micro-fiber cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. Replace if
the cleaning pad is too dirty or wet.
The small steam bonnet frame must be in place at all times
during usage. The bonnet prevents water drops from being left
on the garment and removes impurities from your water.
The nozzle leaves
water drops on
the garment.
If the steam bonnet is too wet or the frame has condensation,
let the unit cool for 30 minutes, remove the steam bonnet and
let it dry out before using again, or replace with a new
steam bonnet.
14
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ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from defects in material and
workmanship for a period of one (1) year from the date of the original purchase, when utilized for
normal household use, subject to the following conditions, exclusions and exceptions.
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, return the complete appliance and accessories, freight prepaid. For
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC
will repair or replace it free of charge. Proof of purchase date and $ 14.95 to cover the cost of
return shipping and handling must be included. *
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or
replacement of the unit at our option. This warranty does not cover normal wear of parts and
does not apply to any unit that has been tampered with or used for commercial purposes. This
limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage
due to faulty packaging or mishandling in transit. This warranty does not cover damage or
defects caused by or resulting from damages from shipping or repairs, service or alterations to
the product or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO Operating LLC.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/
or conventional warranties. The responsibility of EURO-PRO Operating LLC warranty if any,
is limited to the specific obligations expressly assumed by it under the terms of the limited
warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential
damages of any nature whatsoever. Some states/provinces do not permit the exclusion or
limitation of incidental or consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state or province to province.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address and
phone number with a note giving purchase information, model number and what you believe
is the problem with the item. We recommend you insure the package (as damage in shipping
is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER
SERVICE”. We are constantly striving to improve our products, therefore the specifications
contained herein are subject to change without notice.
OWNERSHIP REGISTRATION CARD FOR
CANADIAN CONSUMERS ONLY
Please complete and return within ten (10) days of purchase. The registration will enable
us to contact you in the event a product defect is discovered. By returning this card you
acknowledge to have read and understood the instructions for use, and warnings set
forth in the accompanying instructions.
RETURN TO: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, Quebec H4S 1A7
PURCHASER: ……………………………………………………………………………………............................………............
ADDRESS: ………………………………………………………………………………………………...........................................
S3901WM 11
DATE OF PURCHASE: ………………….........….. MODEL: ……………….....................................................
NAME AND ADDRESS OF STORE: …………………………………...........................………………………………..
15
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U.S.:
EURO-PRO Operating LLC
Newton, MA 02459
Canada: EURO-PRO Operating LLC
4400 Bois Franc
Ville St. Laurent, Québec H4S 1A7
1-800-798-7398
COPYRIGHT© EURO-PRO OPERATING LLC 2011
PRINTED IN CHINA
S3901WM.E.110420
Illustrations may differ from actual product.
US Patent Nos. 7669280, 7600401, D611214, D626711,
D599518, D599517
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