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Regulatory Compliance
FCC Class B Information
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.
IMPORTANT NOTE: FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
The availability of some specific channels and/or operational frequency bands are country
dependent and are firmware programmed at the factory to match the intended destination.
The firmware setting is not accessible by the end user.
Note to US model owner: To comply with US FCC regulation, the country selection function
has been completely removed from all US models. The above function is for non-US models
only.
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Industry Canada
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux appareils
radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le
dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout
brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
IMPORTANT NOTE: (For mobile device use)
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator & your body.
NOTE IMPORTANTE: (Pour l'utilisation de dispositifs mobiles)
Déclaration d'exposition aux radiations:
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un
environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de
20 cm de distance entre la source de rayonnement et votre corps.
Battery Safety
This product contains a lithium-ion battery that must be disposed of properly. See
Please follow the battery safety items below:
•
•
•
Do not dismantle, open or shred secondary cells or batteries.
Do not expose cells or batteries to heat or fire. Avoid storage in direct sunlight.
Do not short-circuit a cell or a battery. Do not store cells or batteries haphazardly in a box
or drawer where they may short-circuit each other or be short-circuited by, other metal
objects.
•
•
•
•
•
Do not use any charger other than that specifically provided for use with the equipment.
Do not use any cell or battery which is not designed for use with the equipment.
Do not mix cells of different manufacture, capacity, size or type within a device.
Seek medical advice immediately if a cell or a battery has been swallowed.
Do not subject cells or batteries to mechanical shock.
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•
In the event of a cell leaking, do not allow the liquid to come in contact with the skin or
eyes. If contact has been made, wash the affected area with copious amounts of water
and seek medical advice.
•
•
•
Keep cells and batteries out of the reach of children.
Keep cells and batteries clean and dry.
Secondary cells and batteries need to be charged before use. Always use the correct
charger and refer to the manufacturer's instructions or equipment manual for proper
charging instructions.
•
•
Do not leave a battery on prolonged charge when not in use.
After extended periods of storage, it may be necessary to charge and discharge the cells
or batteries several times to obtain maximum performance.
•
Secondary cells and batteries give their best performance when they are operated at
normal room temperature (20°C+5 °C).
•
•
•
Retain the original product literature for future reference.
Use only the cell or battery in the application for which it was intended.
Dispose of properly.
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Contents
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
GoFlex Satellite Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Supported Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Supported File Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Unpacking Your Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Set up Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Loading Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting to the GoFlex Satellite Network from an Apple or Android
Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting to the GoFlex Satellite Network From a Mac Computer Using
AirPort® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting to the GoFlex Satellite Network from a Computer or Browser
9
Installing GoFlex Satellite apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Searching for Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Playing Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Viewing Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Playing Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Viewing Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
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Wirelessly Uploading Content From a Computer Your GoFlex Satellite
Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Finding More Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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1. Introduction
About This Guide
1. Introduction
Your GoFlex Satellite™ mobile wireless storage device is a portable hard drive that
broadcasts a wireless signal. You can store your digital media on the device and then stream
®
®
®
content to an iPad , iPhone , iPod touch, Android™ tablet or smartphone, or other Wi-Fi
enabled tablet, smartphone or computer.
About This Guide
This guide introduces the features of the GoFlex Satellite device, describes how to set up
your GoFlex Satellite device, how to fill up your device with your digital media, and how to
use your GoFlex Satellite device to enjoy your videos, photos, and music.
For additional information about your GoFlex Satellite device, view the Getting Started video
(located on your device). For more information about the latest firmware, videos, and tips and
troubleshooting, go to the Seagate Customer Support site at www.seagate.com/support/
goflexsatellite.
GoFlex Satellite Features
Here’s a list of some of the things you can do with your GoFlex Satellite device:
•
•
Store your movies, songs, and photos. The 500GB hard drive can store over 300 high-
1
definition movies (1.5GB MP4 H.264), 125,000 songs, or 100,000 photos .
Load your media quickly. Your device comes with a USB 2.0 and USB 3.0 ports for fast
®
transfers, and supports interfaces such as FireWire 800 and powered eSATA. Just plug
your device into your PC or Mac computer and drag and drop files.
•
•
Share content with more people. Your GoFlex Satellite device serves as a mobile
wireless network. All you need to do is select your GoFlex Satellite device as your
wireless network from the device you want to use (your iPad, iPhone, Android device,
etc.) and then access your media. Your GoFlex Satellite device can stream three or more
Wi-Fi enabled devices at the same time, so more than one person can access your
wireless media library at the same time.
Enjoy up to five hours of continuous play. Your GoFlex Satellite device (when fully
2
charged) provides up to five hours of continuous streaming.
1.Quantitative usage examples for various applications are for illustrative purposes. Actual quantities will be
based on various factors, including file size, file format, features, and application software.
2. Exact battery life subject to product model, normal usage condition and configurations.
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1. Introduction
Product Specifications
Note: If you’re viewing high-resolution video, you may experience less than five hours of
streaming.
•
Do more. While you’re listening to music or viewing movies or photos on your iPad,
iPhone, Android tablet or smartphone, you can also browse the Internet, from your home
network or your favorite WiFi hotspot.
Notes:
•
The ability to browse the Internet from a computer or a non-iOS/non-Android Wi-Fi
device is not supported.
•
We do not recommend streaming HD video from the Internet while connected to the
GoFlex Satellite network.
•
•
Manage your digital media files. The GoFlex Media™ app, developed specifically for
Apple and Android devices, helps you enjoy your music, photos, and videos with features
such as: playing music in the background while using other apps, adding movie
Synchronize your media files. Seagate Media Sync™ software, a free application
available from Seagate, automatically synchronizes all of your media files with your
GoFlex Satellite device. For more information, see “Synchronizing Your Files with
Product Specifications
The following lists identify the devices, browsers, file types, and hardware specifications for
your GoFlex Satellite device.
Supported Devices
Your GoFlex Satellite device can be used with these devices:
•
•
•
iPad, iPhone, iPod touch running iOS 4 and above
Android-based tablets and smartphones running Android release 2.1 and above
Other Wi-Fi-enabled tablets and smartphones
®
•
•
Windows® computer running Windows 7, Windows Vista or Windows XP
®
Mac® computer running Mac OS X 10.5.8 or later operating systems
Supported Web Browsers
You can use these browsers to access your media library on your GoFlex Satellite device:
®
•
•
Safari 5 or later (Mac OS)
WebKit (Android)
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1. Introduction
Product Specifications
®
•
Internet Explorer 8 or later (Windows)
®
•
•
Firefox
Google Chrome™
Supported File Types
For iPads
•
Video: H.264 video, MPEG-4, Motion-JPEG
•
Audio: AAC, MP3, M4a, Audible (formats 2, 3, 4), Apple Lossless, AIFF, WAV
®
®,
®
®
®
•
•
Documents: Microsoft Office iWork , Adobe Acrobat (PDF)
Select files supported by third-party apps
For Laptops, Tablets, and Smartphones
•
Any files supported by your device applications
Hardware Specifications
•
•
•
•
•
•
Drive Capacity: 500GB
SuperSpeed USB 3.0 port (required for USB 3.0 transfer speeds) or USB 2.0 port
Battery: Non-user replaceable lithium-ion battery
Battery Life: Up to 5 hours of continuous streaming (1 user); up to 25 hours standby
Maximum Wi-Fi range: 45 meters (147 feet)
Drive Format: NTFS
The Paragon NTFS driver is available to enable read/write access using Mac operating
system. The software is available on your GoFlex Satellite device.
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1. Introduction
About GoFlex Satellite™ Wi-Fi Security
About GoFlex Satellite™ Wi-Fi Security
Since your GoFlex Satellite device is a wireless broadcasting device, it can be “seen” by any
Wi-Fi device within its range (up to 45 meters/147 feet).
Tip: Remember that when you have your GoFlex Satellite device physically connected to
your computer, wireless is disabled; your files are not visible to others.
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2. Setting up the GoFlex Satellite™ Device
Unpacking Your Box
2. Setting up the GoFlex Satellite™
Device
This chapter explains each step of the installation process in more detail than what is shown
in the Quick Start Guide.
Unpacking Your Box
Before you begin to set up your device, unpack the box and ensure you have all of these
items before continuing:
USB 3.0 Adapter
Detachable USB 3.0 Cable
Quick Start Guide
GoFlex Satellite
Wireless Storage Device
USB to DC Power Cable
USB Car Charger
USB Wall Adapter
Figure 1: Package Contents
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2. Setting up the GoFlex Satellite™ Device
Step 1: Connecting Your GoFlex Satellite™ Device to Your Computer
Step 1: Connecting Your GoFlex Satellite™ Device to
Your Computer
The GoFlex Satellite device comes with a USB 3.0 adapter and cable. This USB 3.0 system
provides faster transfer speeds when connected to a USB 3.0 port on your computer.
Note: If your computer does not have a USB 3.0 port, you can connect the cable to a USB
2.0 port.
1. Remove the plastic cover from the end of the GoFlex Satellite device to expose the
connector.
2. Connect the USB 3.0 adapter and USB 3.0 cable to the GoFlex Satellite device, then connect
to a USB port (2.0 or 3.0) on your computer.
Step 2: Setting up Your Device and Loading Content
Set up Your Device
Before you begin to fill up your GoFlex Satellite device with your media, please go to
seagate.com/support/goflexsatellite and verify that you have the latest firmware.
Review the following table to ensure that no further setup is needed before you start copying
files to your GoFlex Satellite device.
Table 1: Set up Requirements
Computer Type
Set up requirements
PC
No set up required.
a
Install MacInstaller.dmg (located on your
GoFlex Satellite device) to allow file copying.
Mac
PC and Mac
Install MacInstaller.dmg to format your
GoFlex Satellite device to use with both PCs
and Macs.
®
a. Do not allow Time Machine to use your GoFlex Satellite device for backup. Time
Machine will attempt to reformat the drive inside your GoFlex Satellite device. See
Loading Content
Once you’re physically connected to your GoFlex Satellite device, the easiest way to fill up
your device is to drag and drop files from your computer to your device.
Note: It is the user's responsibility to comply with applicable copyright laws and to respect owner's
rights in content usage.
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2. Setting up the GoFlex Satellite™ Device
Step 3: Disconnecting and Powering On
You can also install Seagate Media Sync™ software to help you copy your files and
use Seagate Media Sync.
®
®
Note: Your Apple device, Android device or other WiFi device will play files only in the formats it
supports. See your device’s specifications for details.
Step 3: Disconnecting and Powering On
Disconnect the USB 3.0 adapter and USB 3.0 cable from your GoFlex Satellite device,
replace the plastic casing, and power on the device by pressing the power button.
Power Button
Figure 2: Powering on
Your Wi-Fi LED blinks green as your GoFlex Satellite device starts up. When the light is a
solid green, your device is WiFi ready, indicating you can connect it to the GoFlex Satellite
network.
Tip: Your GoFlex Satellite device is pre-charged from the factory and can run for
approximately 45 minutes to 1 hour. You may want to charge your device before you connect
to the GoFlex Satellite network and enjoy your videos, photos, and music. For more
For more information about all of the components (LED lights, cables, etc.) of your GoFlex
Step 4: Connecting to Your GoFlex Satellite Network
Your GoFlex Satellite device has its own wireless network. When you connect to it, it
establishes a dedicated link with GoFlex Satellite over Wi-Fi.
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2. Setting up the GoFlex Satellite™ Device
Step 4: Connecting to Your GoFlex Satellite Network
You can also connect to the Internet while connected to the GoFlex Satellite network. For
example, you can connect from your favorite hotspot while watching a movie or listening to
your favorite music on your device.
Tip: We do not recommend streaming a movie from the internet while connected to the
GoFlex Satellite network.
Select one of these options to help you connect your device to the GoFlex Satellite network:
•
•
•
•
Connecting to the GoFlex Satellite Network from an Apple or Android
Device
Apple and Android devices can use the GoFlex Media app to help you search for and play
media files on your GoFlex Satellite device. We recommend that you install this app before
you connect to the GoFlex Satellite network. For more information on how to install this app,
1. Open your wireless network settings:
•
•
For Apple devices, choose Settings > Wi-Fi.
For Android devices, choose Settings > Wireless & network > Wi-Fi Settings.
2. Select GoFlex Satellite.
3. Wait for the wireless network list to update and then select GoFlex Satellite from the list of
networks.
4. Press the Home button on your Apple or Android device.
5. Tap the GoFlex Media app to open the application.
Connecting to the GoFlex Satellite Network From a Mac Computer
Using AirPort®
If there is an AirPort card installed in your Mac computer, you can connect to the GoFlex
Satellite network. See the user documentation for your computer for the most up-to-date
instructions on connecting to a wireless network.
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2. Setting up the GoFlex Satellite™ Device
Step 4: Connecting to Your GoFlex Satellite Network
1. Select Apple > System Preferences.
2. Under Internet and Network, select Network.
3. Select AirPort from the list of network connection services.
4. Select GoFlex Satellite from the list of networks.
The GoFlex Satellite main page displays.
Connecting to the GoFlex Satellite Network from a Smartphone
You can connect to the GoFlex Satellite device from any Wi-Fi-enabled smartphone that has
a browser. While connecting to a wireless device is similar on most smartphones, see the
documentation that came with your phone for detailed instructions.
1. Go to your phone’s Wi-Fi settings.
2. Select GoFlex Satellite from the list of wireless networks.
3. Launch your phone’s Web browser.
4. Go to any URL to be automatically redirected to the GoFlex Satellite main page.
Connecting to the GoFlex Satellite Network from a Computer or
Browser
You can stream your content from GoFlex Satellite with a Web browser.
1. Enable the wireless connection on the device to which you want to stream from.
2. Select “GoFlex Satellite” from your device’s list of wireless networks.
After launching your device’s Web browser, go to any URL to be automatically redirected to
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3. Enjoying Your Videos, Photos, and Music
Installing GoFlex Satellite apps
3. Enjoying Your Videos, Photos,
and Music
Seagate provides two free software applications that can help you enjoy and manage your
digital media library:
•
GoFlex Media™ app. This application (specifically for Apple and Android devices)
categorizes the digital media files you copy to your GoFlex Satellite device.
•
Seagate Media Sync™. This application synchronizes your media files and documents on
your computer with your GoFlex Satellite device.
You can also enjoy your videos, photos, and music from a web browser.
Installing GoFlex Satellite apps
Installing the GoFlex Media app
1. Open the App store or Android Market from your device.
®
Tip: You can also download the app from the iTunes .
2. Search for and install the GoFlex Media app.
Now you’re ready to begin viewing and playing your media.
Installing Seagate Media Sync
2. In the left navigation panel, click Downloads.
3. Click Seagate External Drives, then click GoFlex Satellite.
4. Locate the Media Sync software for your operating system and then download and install the
software to your computer.
Viewing and Playing Your Media
This section provides instructions for playing videos, listening to music, and viewing photos
and documents using the GoFlex Media app or from a Web browser.
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3. Enjoying Your Videos, Photos, and Music
Viewing and Playing Your Media
Note: Some features are accessed and perform differently in a Web browser. Sections that describe
browser-only functionality are clearly marked.
Searching for Files
If you have a lot of files stored on your GoFlex Satellite device, you can use the search tool
(located at the top of all views) to find a specific file.
To search for a file using the GoFlex Media app
1. Tap Videos, Photos, Music, Documents or Folder View.
2. Select the search tool at the top of the screen.
3. When the keyboard displays, type all or part of a file name and then press the Search key on
the keyboard.
To search for a file from a browser
1. Click in the search field at the top of the screen.
2. Using your keyboard, type all or part of a file name and then press Return.
The file you searched for is displayed on screen and ready to play.
Playing Videos
Follow these steps to play videos that you have copied to your GoFlex Satellite device.
1. Open the GoFlex Media app or a Web browser.
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3. Enjoying Your Videos, Photos, and Music
Viewing and Playing Your Media
2. Select the Videos view..
Figure 3: Videos Screen
3. Play your movie or video.
To play a video
•
Choose one of the following:
•
•
Select the video to start playback.
Select the Options button, select the video, and then select the Play button.
Browser only: You may need to select a media player to play the video. Depending on the
size of the video you choose to play, some browsers download the entire video before the
video can be played. A full length movie may take several minutes to load.
Your device’s media player my be limited to playing only certain video formats. If a video that
you copied to your GoFlex Satellite device does not play, it may be in a format not supported
by your media player.
To pause a video
•
Using the app: Tap the screen and then tap the pause icon.
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3. Enjoying Your Videos, Photos, and Music
Viewing and Playing Your Media
•
From a browser: Click the pause button available in your media player.
Tip: When you pause a movie, the app automatically puts a bookmark in your movie. When
you return to the movie, you will automatically resume watching your movie from where
you paused it.
To stop playback of a video
•
Using the app: Tap the screen and then select the Done button in the upper left
corner.
•
From a browser: Close the media player.
To play all movies or videos, select the Options button > Select all button > Play button.
Viewing Photos
1. Select the Photos view.
Figure 4: Photos Screen
2. To view photo(s)
•
To view one photo, select the photo.
Tip: You can zoom in on your photo thumbnails.
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3. Enjoying Your Videos, Photos, and Music
Viewing and Playing Your Media
•
•
To view multiple photos, tap the Options button, select the photos you want to view and
then select the Play button. Your photos play back as a slideshow. Swipe forwards or
backwards to show the next or previous photo in the slideshow.
To view all photos, tap the Options button > Select all button > Play button.
To view a slideshow
•
To start a slideshow, tap the Slideshow button when viewing a photo. You can add
transition, time, loop, and shuffle effects.
•
•
To pause a slideshow, tap the screen and then tap the pause icon.
the Play button.
•
To change the music that’s playing during the slideshow, tap the screen > Now Playing
button > Now Playing Details, and tap the forward or back buttons.
To stop playback of a slideshow
•
•
Using the app: Tap the screen and then tap the Done button in the upper left corner.
From a browser: Close the current picture or click the back arrow or Home button.
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3. Enjoying Your Videos, Photos, and Music
Viewing and Playing Your Media
Playing Music
1. Select the Music viewTo play song(s)
Figure 5: Music View
•
•
To play one song, select the music file.
To play multiple songs, tap the Options button, select the songs you want to play and
then select the Play button.
•
•
•
To play all songs, tap the Options button > Select all button > Play button.
To play the contents of a playlist, tap the Playlists button and select a playlist.
To display just the songs whose titles start with a specific letter, tap the Songs button,
then tap the letter in the column on the right-hand side of the screen.
•
•
To display the artists whose names start with a specific letter, tap the Artists button, then
tap the letter in the column on the right-hand side of the screen.
To display titles and artwork of all of the albums on your GoFlex Satellite device, tap the
Albums button. Tap the album to list the songs in the album.
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3. Enjoying Your Videos, Photos, and Music
Viewing and Playing Your Media
•
•
•
To display songs that belong to a particular genre of music, tap the Genres button, then
tap one of the music genres in the list.
To skip or repeat songs, fast forward or rewind by sliding your finger across the Playback
status bar.
To locate a specific playlist, song, artist, album, or genre, select the appropriate button at
the bottom of the screen, tap the Search box, and then type all or part of the name of what
you are looking for.
For example, to find a specific song, tap the Songs button, then type all or part of the song
title in the Search box.
•
To play music in the background, close the GoFlex Media app and use other apps on your
device. Your music continues to play.
To control the currently playing song:
Tap the Now Playing button to display controls for the currently playing song.
Figure 6: Now Playing Screen
To pause the currently playing song, tap the
button.
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3. Enjoying Your Videos, Photos, and Music
Viewing and Playing Your Media
•
To skip to the next song in the selection, tap the
button.
•
•
To go back to the previous song in the selection, tap the
button.
To move forwards or backwards within the currently playing song, drag the bar at the top
of the Now Playing screen.
•
To repeat the currently playing song continuously, tap the
To play the songs in the selection in random order, tap the
button.
button.
•
•
To adjust the volume, drag the volume slider at the bottom of the Now Playing screen.
Viewing Documents
1. Select the Documents view.
Figure 7: Documents Screen
2. Tap (app) or click (browser) the document you want to view.
Not all documents can be viewed on all devices. See your device’s documentation for a list of
supported document types.
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3. Enjoying Your Videos, Photos, and Music
Viewing and Playing Your Media
Viewing Content in Folders
This feature is available in the GoFlex Media app only.
The Folder View provides another way to view your content stored on your GoFlex Satellite
device, showing your files and folders in their original structure from your computer. If you
prefer to access your files from this view, the same playback controls are available to you.
1. Tap the Folder View on the GoFlex Media Home screen.
As you navigate the folders, the current folder you are viewing and the folder from which you
started are shown above the top menu buttons. Click the left arrow to navigate back to the top
level.
Viewing Files on a Partitioned Drive
If you have created additional partitions on your GoFlex Satellite drive, a menu is available to
choose among the partitions. This menu only appears if there is more than one partition on
the drive.
To select a partition:
1. Select the My Satellite.
2. On the top menu, select Select Partition and then choose the partition that contains the
content you want to view.
Only the content from the partition you choose is shown. Select a different partition from the
menu to refresh the My Satellite screen and view the content for the selected partition.
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3. Enjoying Your Videos, Photos, and Music
Viewing and Playing Your Media
Rearranging Files in the app
You can rearrange the files currently shown on-screen into a different order by selecting one
of the following options from the Sort by menu: Name A-Z, Name Z-A, Date Ascending, Date
Descending and File Type.
Figure 8: Sort by Menu
To rearrange the files, select the button next to Sort by and then choose a different order.
Downloading Content to Your Media Device or Computer
In addition to streaming your content from the GoFlex Satellite device, you can copy files
from the GoFlex Satellite device to your media device or computer. Your only limit to the
number of files you can download is the available storage space on your media device or
computer.
To download files:
1. Locate the file(s) that you want to download in one of the media views (Videos, Photos,
Music, Documents).
2. Select the Options button and then either individually select the files to download or select
Select all to choose all of the files in the current view.
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3. Enjoying Your Videos, Photos, and Music
Synchronizing Your Files with Seagate Media Sync
3. Select the Download button.
The files begin to download to your device. To stop downloading of a file, select the X on the
icon of a downloading file.
The files you download to your device are available for playback from the Local Content
section of the GoFlex Media app. If you are using a computer, downloaded files are stored in
the location you chose.
Wirelessly Uploading Content From a Computer Your GoFlex Satellite
Device
If you have files on your computer that you want to upload to the GoFlex Satellite device
without the device being physically connected to your computer, you can do so from your
computer’s Web browser.
2. From the GoFlex Satellite main screen, navigate to one of the media views: Videos, Photos,
Music, Documents.
3. Click the Upload button on the top menu.
4. Enter the file name or click Browse and then locate the file you want to copy to your GoFlex
Satellite device.
5. Click Upload.
The file is added to its pre-defined category.
Synchronizing Your Files with Seagate Media Sync
Copying and Synchronizing Files Using a Mac Computer
1. Connect the USB 3.0 adapter and cable to the GoFlex Satellite device and to your computer.
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3. Enjoying Your Videos, Photos, and Music
Synchronizing Your Files with Seagate Media Sync
Make sure that the device appears in the left panel of the Seagate Media Sync window. If
more than one device is connected to your computer, select the appropriate device for
synchronization. Each device has its own settings.
Figure 9: Seagate Media Sync for Mac
2. In the right panel of the application window, select Include my Movies, Music and Pictures
folders to use your Mac’s default media folders as the source folders. These are the folders
that were automatically created when the user account was set up on your Mac. (Click inside
the box if you want to remove the folders from the list.)
3. To include other files and folders from your computer, click the + button and then navigate to
the source media folder(s). (Click the – button to remove an item from the list.) When the new
window appears, select the files and folders to sync and then click Add to Sync. Repeat for
all files and folders you wish to include.
4. To sync only the files that can be opened on specific Apple devices, click the menu next to
Sync files for on the bottom right section and then choose the device(s) from the list. Or,
keep the menu set to all digital devices to sync all files that are identified as movies, music
or images with any device.
5. Below Sync files for, select one or more of the boxes to filter what is synchronized. For
example, select Music and Movies and then leave Pictures and Documents unchecked if you
want to sync only your movies and music files. Rest your mouse on a box (Music, Movies,
Pictures, Documents) to see the included file types.
6. Click Sync Now. The synchronization process is complete when the spinning activity
indicator stops. To cancel the synchronization process, click Stop Sync. The process stops
once the current file finishes synchronizing.
Using Automatic Sync
The Automatic Sync feature continuously tracks file changes in synchronized folders and
automatically synchronizes revised versions by overwriting older versions with newer
versions. Automatic Sync can occur only when your external drive is connected.
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3. Enjoying Your Videos, Photos, and Music
Synchronizing Your Files with Seagate Media Sync
Automatic Sync is turned off by default. If you want your drive synchronized automatically
while it’s connected, you can turn on the Automatic Sync feature.
Copying and Synchronizing Files Using a Windows Computer
1. Connect the USB 3.0 adapter and cable to the GoFlex Satellite device and to your computer.
2. Start Seagate Media Sync. Make sure that the GoFlex Satellite drive appears in the My
Drives window.
3. Click the Media Sync icon in the menu bar.
There are three different methods available to copy your files to the GoFlex Satellite device,
described below. Choose the method best suited for your needs.
Figure 10: Seagate Media Sync for Windows
Simple iPad Sync
Click Simple iPad Sync to automatically synchronize only the media files that an iPad can
play or view. Click OK on the confirmation screen to complete the sync task. If you want to
make changes to the plan after it has been set up, select Edit Sync Settings on the Media
Sync screen.
Simple Sync
Click Simple Sync to automatically synchronize your computer’s media folders (My
Documents, Personal) with an external drive. Click OK on the confirmation screen to
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3. Enjoying Your Videos, Photos, and Music
Synchronizing Your Files with Seagate Media Sync
complete the sync task. If you want to make changes to the plan after it has been set up,
select Edit Sync Settings on the Media Sync screen.
Custom Sync
Use Custom Sync to manually select the folders and media types to synchronize between
your computer and an external drive.
1. In the Media Sync window, click Custom Sync.
The folder section window opens.
2. Select the folders on your computer to be synchronized with the external drive.
3. Click Next to go to the File Types window.
4. To sync only the files that can be opened on specific Apple or Android devices, click the menu
below Sync files for and then choose the device(s) from the list. Or, keep the menu set to all
digital devices to sync all files that are identified as movies, music or images with any
device. The file types change based on the device you choose.
5. Select one or more of the media type boxes to filter what is synchronized. For example,
select Music and Videos and then leave Photos and Documents unchecked if you want to
sync only your video and music files.
6. Click Next.
The Media Sync Rules window opens.
7. Set your sync rules:
•
Sync automatically each time a file changes
Or
•
Sync manually using the Sync Now button
8. Click Finish.
Return to the Seagate Media Sync window if you want to make changes to the plan after it
has been set up.
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3. Enjoying Your Videos, Photos, and Music
Synchronizing Your Files with Seagate Media Sync
Managing Your Connected Drives
The My Drives window provides a central point from which to manage your connected
drives. You can get to the My Drives window by clicking the My Drives icon in the menu bar
from any other window within the application.
Figure 11: Seagate Media Sync
In the My Drives window, you first select your drive and then the feature you want to use with
it. The middle of the My Drives window displays the connected drives. The currently selected
drive is highlighted in light blue.You can use the Seagate Media Sync application with any
NTFS- or FAT32-formatted USB, FireWire, or eSATA drive.
The icons in the menu bar allow you to move between the My Drives window, used to
manage the features of the selected drive, and the Media Sync window, used to sync media
files on the selected drive with media files on your computer.
•
•
•
•
To select a different drive, click the drive icon or partition name.
To access advanced settings for the selected drive, click Settings.
To get more information about the selected drive, click Drive Info.
To get help, click the help icon. If you’re not able to find the answer to your question, click
Customer Support to go to Seagate’s Support Web site.
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3. Enjoying Your Videos, Photos, and Music
Synchronizing Your Files with Seagate Media Sync
Note: All NTFS- and FAT32-formatted USB external drives are automatically detected and listed in
the My Drives window. It can take a few seconds for the software to detect your drive. If your
drive doesn’t appear, make sure it’s properly connected and turned on.
Viewing Device Information
1. In the Drives panel, select the drive you want information about and then click Drive Info.
•
•
•
•
•
•
Serial number: The serial number of your drive.
Firmware: The version of firmware used by your drive.
Volume: The name of your drive.
Capacity: The total capacity of your drive.
Free Space: The amount of space remaining on your drive.
File System: The Windows file system of your drive.
2. Click Close to close the Drive Information window.
Changing the Seagate Advisor Setting
You can choose whether to show Seagate Advisor popup messages (special promotions and
Tips and Tricks) in your system tray.
1. In the Drives panel, select the drive you want to adjust and then click Settings.
2. In the Settings window, click Change Seagate Advisor Setting.
The Change Seagate Advisor Setting window opens. Show Seagate Advisor messages is
selected by default.
3. To turn off Seagate Advisor pop-up messages in your system tray, deselect Show Seagate
Advisor messages.
Note: Turning off Seagate Advisor system tray popup messages does not turn off Software Update
Notification popup messages.
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4. Managing Your GoFlex Satellite™ Device
Resetting Your GoFlex Satellite Device
4. Managing Your GoFlex Satellite™
Device
Once your GoFlex Satellite™ device has been set up, you may want to adjust its settings,
upgrade its software (when available), create a password and more.
Here’s a list of what’s in this chapter. Click a link to jump to the information:
•
•
•
•
•
•
•
•
•
Resetting Your GoFlex Satellite Device
If your GoFlex Satellite device isn’t working as you expect it to, try resetting the device by
pressing and holding the Power button for 15 seconds. This turns off the LEDs, and then
shuts down and restarts the device.
Restarting Your GoFlex Satellite Device
If you experience minor problems with your GoFlex Satellite device, follow these steps to
restart the device.
Note: Restarting your GoFlex Satellite device does not remove any user settings or delete content
from the device.
To shut down and restart your GoFlex Satellite device
1. Make sure that no one is watching a video, viewing photos, listening to music, or working with
any other file stored on the GoFlex Satellite device.
2. Open the GoFlex Media app or connect to your GoFlex Satellite device from a browser.
3. Select Settings, and then select Restart Satellite.
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4. Managing Your GoFlex Satellite™ Device
Shutting Down the GoFlex Satellite Device
Your GoFlex Satellite device safely shuts down and restarts. When it is fully powered on and
broadcasting wirelessly, it appears in the list of wireless networks on your device. You will
Shutting Down the GoFlex Satellite Device
Turning off the GoFlex Satellite device can be completed in one of two ways: by pressing the
Power button or from the GoFlex Media Settings screen. When you turn off your GoFlex
Satellite device, it stops broadcasting wirelessly.
To shut down the GoFlex Satellite device from the app or browser
1. From the GoFlex Media app or if you are using a browser, select Settings.
2. Select Shut Down Satellite.
Restoring GoFlex Satellite to its Original Settings
Restoring the GoFlex Satellite device returns it to its original factory defaults. All the files
stored on your GoFlex Satellite device are retained—no files or folders are deleted—but all
other settings, such as the your GoFlex Satellite device name and password, are removed.
You may need to perform this task in the event that you forget your password. Pressing the
factory default button on the bottom of the GoFlex Satellite device performs the same
function.
To restore your GoFlex Satellite device
1. Make sure that no one is watching a video, viewing photos, listening to music, or working with
any other file stored on your GoFlex Satellite device.
2. From the GoFlex Media app or if you are using a browser, select Settings.
3. Select Restore All Settings.
Or
4. Using a paperclip, press and release the factory defaults button. The factory defaults button
is located on the bottom of the GoFlex Satellite device.
The GoFlex Satellite device name is changed back to “GoFlex Satellite” and any password you
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4. Managing Your GoFlex Satellite™ Device
Updating GoFlex Satellite Software
Updating GoFlex Satellite Software
From time to time, new software is available for your GoFlex Satellite device. To check if new
ready, it will be available from this site.
Once you download the software, follow these steps to update the GoFlex Satellite software.
1. From the GoFlex Media app or if you are using a browser, select Settings.
2. Select Update Satellite Software.
3. Follow the instructions on the screen to update the software.
Changing the Name of Your GoFlex Satellite Device
The GoFlex Satellite device is named “GoFlex Satellite” by default. This is the network name
that appears in the wireless network list when you choose to connect to the GoFlex Satellite
device from your Wi-Fi device. This name is also know as the SSID (Service Set Identifier).
You can change this name if you prefer it to be named differently. Follow these steps to
change the GoFlex Satellite name:
1. From the GoFlex Media app or if you are using a browser, select Settings.
2. Select Change Satellite Name.
3. Type a new name and then click Next.
4. Type the name one more time to confirm the name change.
You will need to reconnect to your GoFlex Satellite device after the name has been changed.
Disconnecting From the GoFlex Satellite Network
To disconnect from the GoFlex Satellite network
1. Open your media device’s list of wireless networks.
2. Choose a wireless network other than GoFlex Satellite.
Setting a Password
Create a password if you want to restrict access to your GoFlex Satellite device. You may
want to set a password if you’re in an environment where you don’t want others to connect to
your GoFlex Satellite device. Setting a password turns WPA security on, which protects your
wireless transmissions with your GoFlex Satellite device. To stop requiring a password after
one has been created, select Turn Password Off and then enter the current password.
1. From the GoFlex Media app or if you are using a browser, select Settings.
2. Select Turn Password On.
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4. Managing Your GoFlex Satellite™ Device
Changing the Language of the GoFlex Media™ app
3. Type your password and then click Next.
The password must be at least eight characters long and no more than 64 characters. All
ASCII characters are acceptable. Most of these characters are available on your device’s
keyboard.
4. Type the password one more time to confirm the change.
Changing the Language of the GoFlex Media™ app
The GoFlex Media app supports 12 different languages. You can change the language of the
app from the Settings screen.
Note: This only changes the language of the GoFlex Media app; it has no effect on the language of
the media device you are using.
1. From the GoFlex Media app or if you are using a browser, select Settings.
2. Select Language from the bottom of the screen and then choose the language you want.
Disconnecting Your GoFlex Satellite Device From Your
Computer
To avoid losing data or damaging your files, follow these instructions to safely remove your
GoFlex Satellite device from your computer:
1. Make sure that no files on GoFlex Satellite are open or in the process of being saved or
copied to the device.
2. Depending on the operating system you are using, safely eject the drive from your computer:
•
•
For Mac OS, drag the GoFlex Satellite device icon from the desktop to the trash.
For Windows, click the Safely Remove Hardware icon. Windows operating systems list
the drive as a USB Mass Storage Device.
3. Wait for the lights on the USB 3.0 adapter to turn off.
4. Once the lights turn off, you can safely remove your GoFlex Satellite device from your
computer.
Deleting Content from Your GoFlex Satellite Device
To delete content from your GoFlex Satellite device, connect your device to your computer
using the USB 3.0 adapter and cable. Browse the driver’s folders, and then delete files.
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5. An Overview of Your GoFlex Satellite Device
Understanding the Components of Your GoFlex Satellite Device
5. An Overview of Your GoFlex
Satellite Device
This chapter provides an overview of your GoFlex Satellite device (powering on the device,
charging, understanding the LED lights, etc.).
Understanding the Components of Your GoFlex
Satellite Device
This section identifies the the different parts that make up your GoFlex Satellite device and
provides information to help you keep your device charged and ready to stream your media
library to your viewing/listening device.
The following diagram shows an illustration of your GoFlex Satellite device.
DC Power Connector
USM SATA Connector
Power LED
Wi-Fi LED
Power Button
Figure 3: GoFlex Satellite Device
•
•
Power button: Press to turn on the GoFlex Satellite device. Press again to turn off.
Wi-Fi LED: Indicates the GoFlex Satellite device’s wireless broadcasting state.
•
•
•
Green blink: GoFlex Satellite device is starting up.
Green solid: GoFlex Satellite device is Wi-Fi ready.
Blue blink: GoFlex Satellite device is broadcasting.
•
Power LED:
•
•
Green solid: Fully charged.
Amber: Charging.
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5. An Overview of Your GoFlex Satellite Device
Understanding the Components of Your GoFlex Satellite Device
•
•
•
•
USM™ (Universal Storage Module) SATA Connector: Connects your GoFlex Satellite
device to the supplied USB 3.0 adapter/cable and to your computer.
DC Power Connector: Connects your GoFlex Satellite device to the USB to the DC
power cable.
Factory Defaults button: (This button is located on the bottom of your GoFlex Satellite
device.) Press and release this button to reset your GoFlex Satellite device to its original
factory settings. No data is lost during this process.
The following diagram shows the USM SATA connector and USB cable connected to the
GoFlex Satellite device.
Activity Lights
Figure 4: USB 3.0 Adapter Activity Lights
The USB 3.0 adapter activity lights illuminate when your GoFlex Satellite device is connected
to your computer with the detachable USB 3.0 cable.
Note: When you connect your GoFlex Satellite device to your computer, wireless is
automatically disabled.
•
Adapter cable activity lights:
•
White steady: Your GoFlex Satellite drive is connected to your computer and ready
for use.
•
•
White blink: Activity.
No lights: Your GoFlex Satellite drive is safe to remove from your computer, is not
connected or the lights have been disabled using the application.
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5. An Overview of Your GoFlex Satellite Device
Understanding the Components of Your GoFlex Satellite Device
Charging the Battery
The GoFlex Satellite device uses a rechargeable lithium-ion battery. A fully charged battery
provides up to five hours of continuous streaming. However, the battery will lose its charge
faster when playing higher resolution video. When the device is in standby mode, the battery
retains its charge for up to 25 hours. Your GoFlex Satellite device enters standby mode after
five minutes of inactivity.
Figure 5: Charging GoFlex Satellite
When the power LED turns red, your GoFlex Satellite device has about 15-20 minutes of
battery life and should be charged soon. The fastest way to charge the battery is to connect
the GoFlex Satellite device to a power outlet using the included USB to DC power cable and
the USB wall adapter. If you’re travelling, you can also use the USB to DC power cable
together with the USB car charger. It takes about four hours to charge the battery.
Note: For safety purposes, the drive stops charging after four hours.
Your GoFlex Satellite device also charges when it is connected to a computer, but at a slower
rate.
The lithium-ion battery inside your GoFlex Satellite device is not user-replaceable. The
lifespan of rechargeable batteries can be affected by the number of charge cycles. See
www.seagate.com/support/goflexsatellite for information about recycling and proper disposal.
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6. Troubleshooting
Common Problems and Solutions
6. Troubleshooting
The GoFlex Satellite™ device is a plug and play device. However, in certain situations, the
setup process and product usage may require extra attention. Below is a list of
troubleshooting tips to assist you should you have any problems during setup.
Common Problems and Solutions
This section provides suggestions for solving common problems.
It takes awhile for my files to appear in the GoFlex Media app or Web browser
The GoFlex Satellite device performs a one-time scan of any content you copy to the drive.
This scanning process may take a little time if you copy a large amount of data.
If you recently copied content to the GoFlex Satellite drive and you don’t see your files: “Pull
up” the screen or click Check for latest content to refresh the files within the GoFlex
Media™ app, or click the refresh button to update the page you are viewing from a browser.
Can’t connect wirelessly to the GoFlex Satellite Device
•
Make sure the GoFlex Satellite device is disconnected from your computer, powered on
and that the Wi-Fi LED is a steady green or blinking blue. Steady green indicates the
device is ready to be connected; blinking blue indicates the device is broadcasting.
Tip: The GoFlex Satellite device does not broadcast while connected to a computer.
•
Make sure to select GoFlex Satellite from your device’s wireless network list. If you leave
the GoFlex Satellite device’s wireless range, your device will disconnect from the GoFlex
Satellite wireless signal. The wireless range is close to 150 feet. Any obstructions, such
as walls between your device and GoFlex Satellite, may affect the strength of the signal.
You will have to rejoin the network in this case.
•
•
•
If you know that the GoFlex Satellite device is broadcasting, but you can’t connect to it,
there may be too many devices connected to GoFlex Satellite. You can connect three or
more devices to your GoFlex Satellite device at one time.
Make sure the GoFlex Satellite device is powered on. If GoFlex Satellite is powered off, it
stops broadcasting and the wireless connection from your device is lost. To reconnect,
select “GoFlex Satellite” from your device’s wireless network list.
If you are attempting to stream using a browser, make sure that your device’s wireless
connection is enabled. Go to any URL to be redirected to the GoFlex Satellite main page.
your GoFlex Satellite network.
•
Click the Refresh button on your browser.
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6. Troubleshooting
Common Problems and Solutions
A song, video or other file won’t play
•
Make sure that your device supports the file format.
You can copy any file to the GoFlex Satellite drive, however, the device to which you
stream your media files will only play or view the formats it supports. Your GoFlex Satellite
device does not transcode (convert) the files you copy to the drive. See your device’s
specifications for a complete list of supported file types.
If you want to convert video files to different formats so they can be played on your device,
you’ll need to transcode the files before copying them to the drive.
I just copied a video file purchased from iTunes® to the GoFlex Satellite
device but it won’t play
Videos purchased from iTunes are DRM (Digital Rights Management) protected. To play
these videos, you must sync your iPad/iPhone/iPod touch with your iTunes account for the
new files to play from your GoFlex Satellite device.
When you choose to play an iTunes purchased video in the GoFlex Media app it will be
played from the Safari browser.
I mistakenly reformatted the drive for my Mac
•
The GoFlex Satellite device is designed to work with both Windows and Mac operating
systems. However, you must install the Seagate GoFlex software (MacInstaller.dmg) to
enable file copying from a Mac. If you reformatted the drive by mistake, first return the
drive to its original NTFS format and then download the Seagate GoFlex software from
•
If you are using Time Machine®, do not allow the program to use the GoFlex Satellite
drive for backup. Time Machine will attempt to reformat the GoFlex Satellite drive.
I can’t connect to GoFlex Satellite from my smartphone
Make sure you have selected “GoFlex Satellite” from your wireless network list. For more
My computer won’t connect to GoFlex Satellite
Make sure to enable your wireless settings and select “GoFlex Satellite” from your wireless
The GoFlex Satellite device seems to shut down by itself
Your GoFlex Satellite device includes a power-save feature, which means that it enters a
standby state after 5 minutes of inactivity. Your GoFlex Satellite device automatically returns
to active mode whenever someone attempts to access the device.
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6. Troubleshooting
Finding More Help
I know the GoFlex Satellite device is broadcasting, but I can’t connect to it
Three or more wireless-enabled devices can stream from the GoFlex Satellite device at one
time.To see how many devices are currently connected to the GoFlex Satellite device, open
the GoFlex media app and tap the Connected icon.
The GoFlex Satellite device beeps when I plug it in to my computer
Your GoFlex Satellite device is low on battery power. Connect your GoFlex Satellite device to
a power outlet using the included USB to DC power cable and the USB wall adapter to
charge the device.
Album cover art appears in my photo slideshows
Your GoFlex Satellite device includes pictures that are larger than 50 kilobytes in its collection
of photos, so album cover art larger than this will appear in photo slideshows. To prevent
album cover art from appearing in slideshows, make sure that album cover art is smaller than
50 kilobytes.
Finding More Help
goflexsatellite and review:
•
•
•
•
How-to videos
Firmware updates (when available)
Software updates (when available)
FAQs
In addition to the information provided in this guide, you can view a video located on your
GoFlex Satellite device for an overview of setting up and using your new GoFlex Satellite
device. To view the video, connect the GoFlex Satellite device to your computer and locate
the video titled “Getting Started.”
GoFlex Satellite™ User Guide
29
Download from Www.Somanuals.com. All Manuals Search And Download.
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