Samsung Telephone iDCS 500 User Guide

STANDARD TELEPHONE  
USER GUIDE  
iDCS 500  
DIGITAL COMMUNICATIONS SYSTEM  
November 2001  
Samsung Telecommunications America reserves the right without prior notice to revise infor-  
mation in this guide for any reason. Samsung Telecommunications America also reserves the  
right without prior notice to make changes in design or components of equipment as engi-  
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all  
liabilities for damages arising from the erroneous interpretation or use of information presented  
in this guide.  
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NETWORK FORWARDING  
Call Forward Unconditional ....................................................13  
Call Forward Busy....................................................................13  
Call Forward No Response......................................................13  
DIALING FEATURES  
Speed Dialing ..........................................................................14  
Programming Personal Speed Dial Numbers ........................14  
Last Number Redial ................................................................14  
Save Number with Redial ........................................................14  
Pulse to Tone Changeover ......................................................15  
ABOUT THIS BOOK  
PAGING AND MESSAGING  
Making an Internal Page..........................................................16  
Making an External Page ........................................................16  
All Page ....................................................................................16  
Meet Me Page/Answer ............................................................16  
Call Park and Page ..................................................................16  
Retrieving a Parked Call ..........................................................17  
Setting a Message Indication ..................................................17  
Returning Messages ................................................................17  
Canceling a Message ..............................................................18  
Programmed Messages ..........................................................18  
This booklet provides instructions for using an industry standard single line  
telephone set with the iDCS 500. A variety of single line sets from many dif-  
ferent manufacturers are available. Check with your service and installation  
company to ensure proper operation with the iDCS 500 system.  
Please take the time to study this guide and to become familiar with the op-  
eration of your standard telephone. Keep it handy. You may need to look up  
instructions for infrequently used features.  
Learning to use your telephone correctly will make everyday telephone com-  
munications a breeze.  
This book is written based on the factory default settings for the feature  
access codes. Sometimes, due to programming requirements, these codes  
may be changed. If you find that a feature code does not work as described  
in this book, please contact your installation and service company to deter-  
mine the correct code.  
CONVENIENCE FEATURES  
Do Not Disturb ........................................................................19  
Door Phone Calls ....................................................................19  
Account Codes ..................................................................19–20  
In/Out of Group ........................................................................20  
Locking your Station................................................................20  
Changing your Station Passcode............................................21  
PERSONAL SPEED DIAL LIST ..................22–23  
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SYSTEM TONES  
The system provides several tones to assist you. Some of these tones are  
already familiar to you.  
THINGS YOU SHOULD KNOW  
USER ORIENTATION  
Intercom Dial ToneA steady tone that indicates you can begin dialing.  
Lifting the handset on your telephone will provide iDCS 500 dial tone. This is  
also referred to as internal or intercom dial tone. To get an outside line from  
the telephone company, dial an access code, usually the digit 9.To call an-  
other station in your system, simply dial its extension number. See your sys-  
tem directory list for other access codes and extension numbers.  
DIAL TONE  
CONTINUOUS  
Ringback ToneIndicates the station you dialed is ringing.  
HOOKFLASH  
Throughout this guide, you will see references to hookflash.A hookflash is  
a momentary operation of the hookswitch required for a feature operation.  
Some telephones have a FLASH key. This key may be pressed instead of  
the hookswitch.  
RINGBACK TONE1000 ms ON/3000 ms OFF  
CONTINUOUS  
Busy ToneIndicates the station you dialed is busy.  
C.O. LINES  
BUSY TONE500 ms ON/500 ms OFF  
CONTINUOUS  
Lines from the telephone company are C.O. lines.Calls on these lines are  
referred to as outside calls.These C.O. lines are accessed by dialing an  
access code. For example, dial 9 to get a local outside line or dial 8089 for  
other line groups. Each line in the system is numbered beginning with 701,  
and then 702, 703, etc. To get a specific line, dial its three digit line number.  
If Least Cost Routing (LCR) is programmed into the system, you will only be  
required to dial 9.  
DND/No More Calls ToneFast busy tone indicates the station you  
dialed is in the Do Not Disturb mode or cannot receive any more  
DND/NO MORE CALLS TONE250 ms ON/250 ms OFF  
FOR TEN SECONDS  
DISTINCTIVE RINGING  
iDCS 500 provides distinctive ring patterns to your phone:  
Transfer/Conference ToneIndicates your call is being held and you  
can dial another party.  
Outside calls have a single ring tone repeated.  
Intercom calls have a double ring tone repeated.  
Door phone calls and alarm/appointment reminders have a triple ring  
tone repeated.  
TRANSFER/CONF TONE100 ms ON/100 ms OFF  
CONTINUOUS  
Confirmation ToneVery short beeps followed by dial tone indicate  
you have correctly set or canceled a system feature.  
CONFIRMATION TONE50 ms ON/50 ms OFF  
FOR ONE SECOND  
(programmable)  
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RECALL DIAL TONE  
OUTSIDE CALLS  
Hookflash and then dial 18 to disconnect your outside call and receive tele-  
phone company dial tone for a new call.  
MAKING AN OUTSIDE CALL  
BUSY LINE QUEUING WITH  
CALLBACK  
If you receive a busy signal when you select an outside line:  
Lift the handset and receive internal dial tone.  
Dial a C.O. line or line group access code.  
Receive outside dial tone and then dial the telephone number.  
Finish the call by replacing the handset.  
While on that call, hookflash, receive transfer tone and dial 44.  
When the line becomes free, the system will call you back.  
Lift the handset, receive dial tone and dial the telephone number or  
the speed dial number again.  
If your system is programmed to require an authorization code before making  
a call:  
Dial and a valid code. You will hear confirmation tone, followed by  
dial tone.  
Select a C.O. line.  
NOTE: A callback will be canceled if it is not answered within 30 seconds.  
If your system is programmed to require an account code before making a  
call:  
Dial 47 and a valid code.  
Hookflash and receive transfer tone. Select a C.O. line.  
For more information see your system administrator.  
ANSWERING AN OUTSIDE CALL  
Lift the handset. You are automatically connected to the ringing call.  
Finish the call by replacing the handset.  
UNIVERSAL ANSWER  
Outside lines may be programmed to ring a general alerting device. To an-  
swer calls ringing this device, dial 67. This device can operate in any system  
ring mode.  
SENDING A FLASH  
While you are on an outside call, hookflash, receive transfer tone and dial 49  
to send a flash to the telephone company. This may be required for some  
custom calling features or CENTREX lines.  
Note: Flash is not available on an ISDN circuit.  
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CALLING YOUR SYSTEM OPERATOR  
INTERCOM CALLS  
Lift the handset and dial 0 to call your system operator or group of op-  
erators.  
CALLING OTHER STATIONS  
If you want to call a specific operator, dial that persons extension  
number.  
Lift the handset.  
Dial the extension number or group number.  
Wait for the party to answer.  
If you hear several brief tone bursts instead of ringback tone, the  
station you called is set for Voice Announce or Auto Answer.  
Begin speaking immediately after the tone.  
Finish the call by replacing the handset.  
ANSWERING INTERCOM CALLS  
Lift the handset and you are automatically connected to the ringing  
call.  
Finish the call by replacing the handset.  
BUSY STATION CALLBACK  
When you call another station and you receive a busy signal:  
Hookflash, receive transfer tone, dial 44, receive transfer tone and  
hang up.  
When the busy station becomes free, your telephone will ring.  
Lift the handset to automatically call the now idle station.  
NOTE: You have 30 seconds to answer or the callback will be canceled.  
BUSY STATION CAMP-ON  
When you call another station and receive a busy signal but you do not want  
to wait for a callback:  
Hookflash, receive transfer tone and dial 45.  
The called station will receive off-hook ring or camp-on tone.  
You will hear ringback tone.  
Wait for the called party to answer.  
The called station must release its first call or put it on hold before answer-  
ing your camp-on.  
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TRANSFERRING CALLS  
CALL PROCESSING  
Transfer is used to send any call to another extension in one of two ways.  
You can perform a screened transfer by informing the other extension who  
is calling or you can perform a blind transfer without notification.  
HOLDING CALLS  
While you are speaking on a call, hookflash to receive transfer dial  
tone and then dial an extension number. Your call is automatically put  
on transfer hold.  
Hang up when you hear ringing—OR—wait for the party to answer  
and advise the party of the call and then hang up. If the transfer is  
refused, you will be reconnected to the outside line when the station  
hangs up or you can hookflash to return to the outside party.  
When you are connected to any call, hookflash, receive transfer tone  
and dial 11. The call will now be on hold. You may now make or re-  
ceive a second call.  
To take the caller off hold, lift the handset and dial 11. You are now  
connected to the call. You may resume your conversation.  
NOTE: A standard telephone can put only one call on hold at a time.  
NOTE: After the inside party answers, you may alternate back and forth be-  
tween the parties by hookflashing.  
HOLD RECALL  
If you leave a call on hold longer than the hold timer, the call will recall your  
station.  
TRANSFER WITH CAMP-ON  
When your phone rings, lift the handset to answer the recall.  
If you do not answer this recall within a pre-programmed period of  
time, it will go to the operator group.  
When you are transferring a call to another station and it is busy, you may  
camp the call on to this station:  
While you are speaking on a call, hookflash to receive transfer dial  
tone and then dial an extension number. Your call is automatically put  
on transfer hold.  
Hang up when you hear a busy signal. The called party will be alert-  
ed that a call is waiting.  
RETRIEVING CALLS ON HOLD AT  
ANOTHER STATION  
When a line is on hold at any other station:  
TRANSFER CANCEL  
Lift the handset and dial 12 plus the extension number of the station  
that placed the call on hold—OR—dial 12 plus the line number if you  
know what it is.  
If this feature has been activated on your system the Consultation Hold fea-  
ture will not work. Instead, when you hookflash to return to the outside party  
after initiating a transfer, the internal party will be dropped allowing you to  
transfer the call to another destination. This is especially useful if the party  
you originally tried to transfer to was busy or did not answer.  
CONSULTATION HOLD  
When you are speaking on an outside line and it is necessary to consult with  
another extension:  
TRANSFER RECALL  
All calls that you have transferred (screened, unscreened and camped-on)  
will automatically recall to your station if they are not answered in a pre-pro-  
grammed period of time.  
Hookflash and receive transfer tone. Your call is placed on transfer  
hold.  
Dial an extension number.  
Consult with the internal party.  
Hookflash to return to the outside party or hang up to transfer the call.  
NOTE: Repeatedly pressing the hookflash will flip-flop between the outside  
and inside parties (except if the destination station is set for Auto Answer or  
Voice Announce, or the system has Transfer Cancel activated).  
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CALL WAITING  
If an outside call has been camped-on to your phone or another station is  
camped-on to you:  
FORWARD ALL CALLS  
To forward all of your calls to another station:  
Lift the handset and dial 601 plus the extension or group number.  
You will receive camp-on tone indicating another call is waiting.  
Hookflash and then dial 11 to put the first call on hold.  
Hang up and the waiting call will ring.  
Receive confirmation tone and hang up.  
To cancel Forward All Calls, lift the handset and dial 600—OR—dial another  
forward code, e.g., 604.  
Lift the handset to answer.  
Complete this call by transferring it or hanging up.  
Lift the handset and then dial 11 to return to your first call.  
FORWARD BUSY  
To forward calls to another station when you are on the phone:  
SETTING UP A CONFERENCE  
You may conference five parties (you and four other parties) in any combi-  
nation of outside lines and internal stations in any order.  
Lift the handset and dial 602 plus the extension or group number.  
Receive confirmation tone and hang up.  
To cancel Forward Busy, lift the handset and dial 600—OR—dial another for-  
ward code, e.g., 604.  
While you are engaged in a conversation, hookflash, receive transfer  
tone and dial 46. You will receive conference tone.  
Make another call, either intercom or outside.  
After the called party answers, hookflash and receive conference tone.  
Make another call—OR—hookflash to join all parties.  
Repeat as necessary.  
FORWARD NO ANSWER  
To forward calls to another station when you do not answer:  
Lift the handset and dial 603 plus the extension or group number.  
Receive confirmation tone and hang up.  
To drop a party from your conference call:  
Hookflash, receive confirmation tone and dial the extension or line  
number that is to be dropped.  
Receive conference tone and dial 46 to rejoin the other parties.  
To cancel Forward No Answer, lift the handset and dial 600—OR—dial an-  
other forward code, e.g., 604.  
FORWARD NO ANSWER/BUSY  
NOTES: To leave the conference, hang up. Control will be passed to the first  
internal station that was added. If there are no internal stations and you wish  
to leave outside lines connected together in a trunk to trunk conference, fol-  
low the instructions to drop a party and use your extension number. When  
the parties on the outside lines hang up, the lines will release automatically,  
proceding disconnect supervision is supplied by the telephone company.  
To forward calls to another station when you do not answer or when you are  
on the phone:  
Lift the handset and dial 604 plus the extension or group number.  
Receive confirmation tone and hang up.  
To cancel Forward No Answer/Busy, lift the handset and dial 600—OR—dial  
another forward code, e.g., 601.  
FORWARDING YOUR CALLS  
You may forward your calls to other stations or groups of stations. When they  
are programmed, Forward All Calls will have priority over Forward Busy and  
Forward No Answer conditions.  
FORWARD FOLLOW ME  
When you want all calls to your extension forwarded to the extension where  
you are now:  
To clear all call forward conditions set at your station, lift the handset and dial  
600.  
Dial 605 plus your extension number.  
Receive confirmation tone and hang up.  
NOTE: It is not necessary to clear call forwarding to change your selection;  
simply enter a new forward command.  
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If you want a specific extensions calls forwarded to your phone (Remote Call  
Forward):  
NETWORK FORWARDING  
If you system is equipped with the LE version of software, and your system  
is networked with another system, there are 3 types of forwarding that must  
be used when you want to forward calls to a station that is located in anoth-  
er system on your network. These forwarding types are described below.  
Dial 605 plus the desired extension number.  
Receive confirmation tone and hang up.  
To cancel Forward Follow Me, lift the handset and dial 600—OR—dial anoth-  
er forward code, e.g., 601.  
FORWARD TO AN EXTERNAL NUMBER  
CALL FORWARD UNCONDITIONAL  
To forward calls to a number outside of your business:  
To forward all your calls to a station in another system on your network:  
Lift the handset to go off-hook then dial 15102.  
Dial the outside line access code followed by the telephone number.  
Wait and listen for confirmation tone and hang-up.  
Lift the handset and dial 608 plus the extension or group number.  
Receive confirmation tone and hang up.  
To cancel Call Forward Unconditional, lift the handset and dial 600—OR—  
dial another forward code, e.g., 604.  
NOTE: External Call Forward will cancel all other call forwarding instructions.  
FORWARD DND  
CALL FORWARD BUSY  
To forward your phone when you activate DND.  
To forward calls to a station in another system on your network when you are  
on the phone:  
Dial 607 plus the extension number or group number.  
Receive confirmation tone and hang up.  
Lift the handset and dial 609 plus the extension or group number.  
Receive confirmation tone and hang up.  
STATION CALL PICKUP  
To cancel Call Forward Busy, lift the handset and dial 600—OR—dial anoth-  
er forward code, e.g., 604.  
To pick up (answer) a call ringing at another station:  
Lift the handset and dial 65 plus the extension number of the ringing  
phone.  
CALL FORWARD NO RESPONSE  
To forward calls to a station in another system on your network when you do  
not answer:  
GROUP CALL PICKUP  
To pick up (answer) a call ringing in any pickup group:  
Lift the handset and dial 60plus the extension or group number.  
Receive confirmation tone and hang up.  
Lift the handset and dial 66 plus the desired group number 01–20.  
NOTE: Station and group pickup features cannot be used to answer recalls  
to a station, only new ringing calls and operator recalls.  
To cancel Call Forward No Response, lift the handset and dial 600—OR—  
dial another forward code, e.g., 604.  
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PULSE TO TONE CHANGEOVER  
DIALING FEATURES  
When making an outside call on a dial pulse line, press #. All digits dialed  
after the # will be sent as tones.  
SPEED DIALING  
You can dial a preprogrammed telephone number stored in the system-wide  
speed dial list of numbers 500999 or from your personal list of numbers  
0049.  
Lift the handset and dial 16.  
Dial the desired speed dial number.  
The telephone number is automatically dialed for you.  
PROGRAMMING PERSONAL  
SPEED DIAL NUMBERS  
To program personal speed dial numbers:  
Lift handset to go offhook.  
Dial 15105 the next available speed dial bin number (e.g. 01), a trunk  
or trunk group number and your speed dial digits.  
Listen for system dial tone and replace handset.  
LAST NUMBER REDIAL  
To redial the last telephone number you have dialed:  
Lift the handset and dial 19.  
NOTE: Redial does not apply to intercom calls.  
SAVE NUMBER WITH REDIAL  
To save the number you have just dialed for later use:  
Before hanging up, hookflash, receive confirmation tone and dial 17.  
To redial this saved number at any time:  
Lift the handset and dial 17. This step will select the same line and dial  
the number for you.  
This telephone number is stored in memory until you save another. When  
you do, the new number will be saved and the old number will be erased.  
NOTE: Save Number does not apply to intercom calls.  
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RETRIEVING A PARKED CALL  
PAGING AND MESSAGING  
To retrieve a call that has been parked for you:  
Lift the handset.  
Dial 10 plus the station number that was announced. You will be con-  
nected to the parked call.  
MAKING AN INTERNAL PAGE  
To make an announcement through the keyset speakers:  
Lift the handset.  
Dial 55 plus zone number 1, 2, 3 or 4—OR—dial 55 plus 0 to page all  
internal zones.  
After the brief attention tone, make the announcement.  
SETTING A MESSAGE INDICATION  
When you are calling another station and no one answers or you receive a  
busy signal, you can set a message indication at that station. The MES-  
SAGE key on keysets will flash and standard telephones will receive special  
dial tone and light their message lamp if their phone is equipped with one  
and they are on a 16DSL card.  
MAKING AN EXTERNAL PAGE  
To make an announcement through the external paging speakers:  
Hookflash and dial 43.  
Receive confirmation tone and hang up.  
Lift the handset.  
Dial 55 plus zone number 5, 6, 7 or 8—OR—dial 55 plus 9 to page all  
external zones.  
After the brief attention tone, make the announcement.  
If the keyset you are calling is in the Auto Answer mode, you must use the  
following procedure:  
Hang up for at least two seconds.  
Lift the handset.  
Dial 41 plus the extension number.  
Receive confirmation tone and then hang up.  
ALL PAGE  
To page all keysets and the external speakers at the same time:  
Lift the handset and dial 55 plus .  
After the brief attention tone, make the announcement.  
NOTE: A station can have up to and including five message indications. If  
you receive dial tone instead of confirmation tone, there are already five  
messages at this station. Try again later.  
MEET ME PAGE/ANSWER  
Make a page by dialing 54 plus any zone and instruct the paged per-  
son to dial 56.  
RETURNING MESSAGES  
When you see your message indicating lamp flashing if your phone is  
equipped with one and your phone is connected to an 8MWSLI or a  
16 MWSLI card or you lift the handset and receive special dial tone, anoth-  
er station has left a message for you. To return messages:  
After completing the page, hookflash and remain off-hook until the  
paged person dials 56 from any phone. The paged person will be au-  
tomatically connected with you.  
CALL PARK AND PAGE  
Lift the handset.  
Dial 43. The first station that left you a message will be called auto-  
matically. If it is not answered, your message indication will remain.  
Repeat the prior step until all messages have been returned in the or-  
der received.  
When you have an outside call for someone who is not at his/her desk, you  
can park the call and page the requested party:  
While in conversation, hookflash and dial 55. The call is automatically  
parked at your station.  
Dial the desired page zone and make the announcement. Be sure to  
include your station number, for example, Mr. Smith, park 201.”  
Dial tone will return to normal when all messages have been returned.  
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CANCELING A MESSAGE  
CONVENIENCE FEATURES  
You can cancel a message indication that you have left at another station.  
Lift the handset.  
Dial 42 plus the extension number of that station.  
DO NOT DISTURB  
Use Do Not Disturb (DND) when you want to block calls to your keyset.  
To cancel all message indications left at your phone:  
Lift the handset and then dial 401.  
To cancel DND, lift the handset and then dial 400.  
Lift the handset and dial 42 plus your extension number.  
Replace the handset.  
You are able to make calls while in the DND mode.  
PROGRAMMED MESSAGES  
ANSWERING THE DOOR PHONE  
When your station is programmed to receive calls from the door phone:  
When you will be away from your phone for any length of time, you may  
leave a programmed station message. Display stations calling you will see  
this message and be informed of your status or follow your instructions.  
You will receive three short rings repeatedly.  
Lift the handset and dial 48 plus any message code, 0120 for M ver-  
sion software or 0130 for L/LE version software, listed on the back  
of this user guide.  
Lift the handset and you will be connected to the door phone.  
If an electric door lock release is installed, hookflash, receive confir-  
mation tone and dial 13 to release the lock.  
Listen for confirmation tone and hang up.  
To cancel this message, lift the handset and dial 48 plus 00.  
CALLING THE DOOR PHONE  
(ROOM MONITORING)  
You can call the door phone and listen to what is happening outside or in  
another room.  
Lift the handset and then dial the extension number of the door box.  
You will be connected to the door phone. You can listen or have a  
conversation.  
If an electric door lock release is installed, hookflash, receive confir-  
mation tone and dial 13 to release the lock.  
ACCOUNT CODES  
When it is equipped with optional equipment, your iDCS 500 system allows  
calls to be charged to different accounts. You can enter an account code in  
two ways. To enter an account code by interrupting the conversation:  
While on an outside call, hookflash, receive confirmation tone and  
dial 47.  
Dial the account code (it may be a maximum of 12 characters includ-  
ing and #).  
Hookflash to return to the conversation.  
If you make an error, repeat the procedure with the correct code. Only  
the last account code dialed will be recorded.  
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To enter an account code after the outside party hangs up.  
To lock your station from making both internal and outgoing calls:  
After the outside party hangs up, hookflash, receive confirmation tone  
Lift handset to go offhook and dial 15100 plus your station passcode  
(default 1234) then dial 2.  
and then dial 47.  
Dial the account code (it may be a maximum of 12 characters includ-  
Listen for system dial tone and replace handset. Your station is now  
locked from making both internal and outgoing calls.  
ing and #).  
To unlock your phone:  
NOTE: If you wait for the outside party to hang up, you must complete this  
procedure within ten seconds. You cannot repeat if you make a mistake.  
Lift handset to go offhook and dial 15100 plus your station passcode  
(default 1234) then dial 0.  
IN/OUT OF GROUP  
Listen for system dial tone and replace handset. Your station is now  
unlocked.  
If your station is assigned to a hunt group, this feature will allow you to dial  
an access code plus the group number, e.g., 501, plus 0 to temporarily pre-  
vent your station from receiving any group calls. You will still be able to  
receive calls that are dialed directly to your station. To reenter the group, dial  
an access code plus the group number, e.g., 501, plus 1.  
CHANGING YOUR STATION  
PASSCODE  
To change your station user passcode:  
LOCKING YOUR STATION  
Lift handset to go offhook then dial 15101  
Then dial your existing station passcode  
Then dial a new passcode (must be four digits)  
Listen for confirmation tone then replace the handset  
1
2
0
LOCKED  
OUTGOING  
LOCKED  
ALL CALLS  
UNLOCKED  
Make outside calls  
YES  
YES  
NO  
NO  
NO  
Receive outside  
calls  
YES  
Make intercom  
calls  
YES  
YES  
YES  
YES  
NO  
NO  
Receive intercom  
calls  
To lock your phone from making outgoing calls:  
Lift handset to go offhook and dial 15100 plus your station passcode  
(default 1234) then dial 1.  
Listen for system dial tone and replace handset. Your station is now  
locked from making outgoing calls.  
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PERSONAL SPEED DIAL NUMBERS  
PERSONAL SPEED DIAL NUMBERS  
CODE  
NAME  
TELEPHONE NUMBER  
CODE  
NAME  
TELEPHONE NUMBER  
00  
01  
02  
03  
04  
05  
06  
07  
08  
09  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
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