SAMSUNG
Enterprise IP Solutions
OfficeServ
User Guide for
Digital Phones
DS-5038S
DS-5014S
DS-5007S
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EU Declaration of Conformity (RTTE)
Samsung Electronics Co., Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factory name, address)
declare under our sole responsibility that the product
Digital Keyphone System "iDCS500 / OfficeServ500"
to which this declaration relates is in conformity with
RTTE Directive 1999/5/EC ( Annex II )
Low Voltage Directive 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC
By application of the following standards
.........................................................................................
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.L.V..D.:..E..N.6..0.9.5.0.:..2.0.0.0..(.IE..C..6.0.9..5.0.,.T..h.ir.d..E.d.i.ti.o.n.,..1.9.9.9.)....................................
.E..M.C..:.E..N.5..5.0.2.2...:.1.9..9.8.,..E.N..6.1.0..0.0.-.3.-.2.:1..9.9.5..I.n.c..A.1../A..2.:.1.9.9.8..+..A.1..4.:2..0.0.0.*.,................
.......E..N.6..1.0.0.0..-3..-3.:.1.9.9..5.,..E.N..6.1.0.0..0.-.4.-.2.:1..9.9.5..9.8.,..E.N..6.1.0..0.0.-.4.-.3.:1..9.9.6.,....................
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EN61000-4-11:1994, AS/NZS3548:1995
.........................................................................................
(Manufacturer)
Samsung Electronics Co., Ltd
259, Gongdan-Dong, Gumi-City
Kyungbuk, Korea, 730-030
Tae-eok Jang / General Manager
TE Jang
2003-05-19
.................................................
.................................................................................
(place and date of issue)
(name and signature of authorized person)
(Representative in the EU)
Samsung Electronics Euro QA Lab.
Blackbushe Business Park
Saxony Way, Yateley, Hampshire
GU46 6GG, UK
In-Seop Lee / Manager
IS Lee
2003-05-18
.................................................
...............................................................................
(place and date of issue)
(name and signature of authorized person)
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ABOUT THIS GUIDE
This User Guide provides instructions for installing and operating Samsung’s latest DS-
5038S, 5014S and 5007S 2-line LCD phones with the Samsung Enterprise IP Solutions
OfficeServ system.
Please take the time to read this guide to familiarise yourself with the features of your
phone.
SAFETY PRECAUTIONS
For your safety and to ensure correct operation of your phone, note carefully the
following important precautions.
Avoid placing objects containing water near the phone.
Do not put objects that contain water such as vases, cups, cosmetics, and medicines near the phone.
Moisture in the phone may cause fire and electric shocks.
Do not install the phone in the following locations:
- Direct sunlight or near a heater
- Humid areas or where water flows
- Areas of extreme or volatile changes in temperature.
- Dusty or dirty areas
Use a soft dry cloth to clean the phone.
Do not use chemical solvents such as wax, benzene, alcohol, thinner, aerosol, lubricant, or detergent to
clean your phone.
Do not disassemble or attempt to repair the phone yourself.
If a repair is needed, please contact your authorised Samsung dealer.
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1
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CONTENTS
INTRODUCTION
About this Guide.............................................................................................................................. 1
Safety Precautions .......................................................................................................................... 1
PREPARATION
Main Features.................................................................................................................................. 3
Front View of the Phone .................................................................................................................. 5
Connecting Lines to the Phone........................................................................................................ 7
THINGS YOU SHOULD KNOW
Volume Adjustment.......................................................................................................................... 8
Entering Characters......................................................................................................................... 9
Button LEDs .................................................................................................................................. 12
USING THE FEATURES
Making a Call................................................................................................................................. 13
Answering a Call............................................................................................................................ 17
Features Used During a Call ......................................................................................................... 19
ANNEX
Troubleshooting............................................................................................................................. 23
Product Specifications ................................................................................................................... 25
2
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PREPARATION
Main Features
Speed Dial
For frequently used phone numbers, you can press a speed dial button
to make a call.
Pickup
You can answer a call at another extension.
Automatic Redial/Retry
When your call is important but your party is busy on another call, you
can use the automatic redial/retry function. The digital phone redials the
called number automatically until your party is free to take your call.
Hold
You can use the Hold feature when you need to interrupt a call; for
example, when another call arrives. Use this button to temporarily hold
the current call until you are ready to resume it. You can even pick up a
held call at another station.
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Conference Calls
Call Forwarding
Do Not Disturb
Paging
This button is used when multiple parties need to be connected
simultaneously during a phone conversation. Up to five parties, including
you, can be connected in a conference call.
If you cannot answer an incoming call, the call can be forwarded to
another extension (unconditionally, while you are busy on a call,
or when you are away from your phone).
When you do not want to be disturbed, the DND feature can be set to
block incoming calls and the phone will not ring. Your calls can be
forwarded to another station when you do not wish to be disturbed.
If you have an urgent announcement to make, or you wish to locate a
colleague, you can page through the speaker of other stations, or
through optional external speakers.
Caller ID
When there is an incoming call, the caller ID or name will be displayed
on the LCD screen. You can see who is calling before answering the
call and respond accordingly.
NOTE
If you have any questions or concerns regarding features not covered in this user guide, refer to
the other documentation supplied with your system or contact your dealer.
4
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Front View of the Phone
DS-5038S
38 Programmable Buttons
Programmable Buttons
Soft Buttons
Scroll Button
Status Indicator
Speaker
LCD screen
Volume Button
Redial Button
Conference Button
Transfer Button
Dial Buttons
Speaker Button
Hold Button
Microphone
Programmable
Buttons
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DS-5014S / DS-5007S
DS-5014S
DS-5007S
Soft buttons and Scroll button
(14 Programmable Buttons)
(7 Programmable Buttons)
Programmable Buttons
Soft Buttons
Scroll Button
Speaker
Status Indicator
LCD screen
Volume Button
Redial Button
Conference Button
Transfer Button
Dial Buttons
Speaker Button
Hold Button
Microphone
6
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Connecting Lines to the Phone
1 Connect the handset to the handset connection jack.
2 Connect the line cord to the phone line connection jack.
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THINGS YOU SHOULD KNOW
Volume Adjustment
The [
] button is used for adjusting the volume of the handset, speaker, and ringer.
Adjusting Handset/Speaker Volume
1 During a call using the handset.
Or, during a call using the [Speaker] button.
2 Press the [VolumeS] button to increase the volume.
3 Press the [TVolume] button to decrease the volume.
Adjusting Ring Volume
1 To increase the ring volume, press the
[VolumeS] button while the phone is ringing.
2 To decrease the ring volume, press the
[TVolume] button while the phone is ringing.
8
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Entering Characters
Using the dial buttons, you can easily enter and edit characters, numbers and special characters.
“A” Button
The “A” button is used to toggle between uppercase and lowercase characters.
The “A” button of the DS-5038S, DS-5014S, and DS-5007S digital phone is the first button of
the bottom row of the programmable buttons below the LCD screen.
DS-5038S
Button A
DS-5014S
Button A
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.
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DS-5007S
Button A
10
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Procedure
Press the [
] button to move the cursor and insert or modify the desired character.
Press the [
] button to move the cursor one space to the right to enter the same
character you previously selected.
Procedures for entering characters are described below.
Enter the characters according to the table below. Press button “A” to switch between
uppercase and lowercase characters.
Dial frequency
1
2
3
4
5
Dial button
0
1
2
3
4
5
6
7
8
9
*
<
>
.
)
0
Space
?
B
E
H
K
N
Q
U
X
=
,
!
@
#
$
%
^
1
2
3
4
5
6
7
8
9
*
A
D
G
J
C
F
I
L
O
R
V
Y
[
M
P
T
S
*
W
:
Z
]
#
?
-
Space
&
,
!
%
/
:
$
=
(
.
<
]
>
@
+
”
#
[
^
)
_
;
{
}
I
→
’
Press the [#] button to enter special characters. Special characters are displayed in the
following order.
# ▶ space ▶ & ▶ ! ▶ : ▶ ? ▶ . ▶ , ▶ % ▶ $ ▶ - ▶ < ▶ > ▶ / ▶ =
▶ [ ▶ ] ▶ @ ▶ ^ ▶ ( ▶ ) ▶ _ ▶ + ▶ { ▶ } ▶ | ▶ ; ▶ ” ▶ → ▶ ’
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.
11
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Button LEDs
The [Transfer] button, [Hold] button, and [Speaker] button have LEDs that turn on or
off according to the phone status.
[Transfer] button
[Hold] button
[Speaker] button
For incoming external calls or intercom calls ringing at your phone the trunk button LED or Call
button LED will flash green. The trunk button LED will flash red on other digital phones with the
same trunk button. While holding a call, the green LED of the trunk line will flash.
The following table summarises the status of LEDs.
Button LED Status
Function
Trunk line or functions are in use
New call is ringing
LED is steady green or red.
LED is a fast flashing green.
A call is on hold
LED is a slow flashing green or red.
LED is a slow flashing amber.
A call is recalling to the digital phone
12
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USING THE FEATURES
Making a Call
This function is used when you want to make a call to other stations or to make an external
call.
Calling an Extension Number
This function is used when you want to make a call to other stations.
1 Pick up the handset and check for dial tone.
2 Dial the extension number or station group number.
Wait until the other party answers the call.
If a short signal tone (not a ringing tone) is heard,
the receiving extension has set up the Voice
Announce or Automatic Answer function.
3 Replace the handset to finish the call.
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Calling an Outside number
This function is used when you want to make an external call.
1 Pick up the handset.
2 Press the trunk or trunk group button
or dial the trunk group access code (e.g., 9).
3 Dial the telephone number you want to call.
4 Finish your call by replacing the handset.
NOTE
If the hot keypad feature is used, you can make an external call without picking up the handset
by dialling the trunk access code.
14
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Using a Speakerphone
This function is used when you make a call with the speakerphone.
1 Press the [Speaker] button without lifting the
handset.
2 Dial the telephone number you want to call.
Or, press the trunk line / extension button.
3 Finish the call, by pressing the [Speaker] button.
New Call
1 Press the [NEW] button to disconnect your existing
call, wait for dial tone and then make a new call on
the same line.
If the [NEW] button does not appear on your phone,
press the Soft button corresponding to [NEW]
on the LCD screen.
2 Check for dial tone and then dial the telephone
number.
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Redial
To redial the last outside telephone number you dialled.
Press the [Redial] button. Or, dial [1][9].
Save Number with Redial
To save the number you just dialled for later use.
1 Press the [SNR] button before hanging up.
If the [SNR] button does not appear on your
phone, press the Soft button corresponding
to [SAVE] on the LCD screen.
2 The saved number can be redialled at any time
by pressing the [SNR] button or dialling [1][7].
The same external trunk line will be selected
for you.
16
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Answering a Call
This function is used when you want to answer an intercom or outside call.
Using a Handset
This function is used when you answer a call with the handset.
1 When the phone rings, pick up the handset.
2 To finish the call replace the handset.
Using the Speakerphone
This function is used when you answer a call with the speakerphone.
1 When the phone rings, press the [Speaker] button
without lifting the handset.
2 To finish the call, press the [Speaker] button.
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NOTE
If a call is flashing at your phone but not ringing, you must press the flashing button
to answer.
Call Pickup
This function is used when you pick up a call ringing at another station.
1 When, a call is ringing at another station,
pick up the handset and listen for the dial tone.
2 Dial [6][5].
3 Dial the number of the ringing station.
18
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Features Used During a Call
These features are used while you are on a call.
Hold an Intercom Call
You can put the other party on hold if another intercom call arrives or you wish to use both hands
for another task and resume the call later.
1 Press the [Hold] button during a call.
2 Replace the handset to put the current call on hold.
3 To resume the call, lift the handset and then
press the [Hold] button.
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Hold an Outside Call
You can put the other party on hold if another external call arrives or you wish to use both
hands for another task and resume the call later.
1 While you are engaged in a conversation,
press the [Hold] button.
2 The call on hold will flash green on your phone
and this line will flash red on other stations.
3 To return to the held call, press the line button.
The green LED will stop flashing.
4 Resume your conversation with the other party.
NOTE
While you are on a call, pressing a trunk line button or flashing Call button can automatically
put your first call on hold and connect you to the new call, if the automatic hold feature is set.
See your system administrator for advice.
20
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Mute
During a call you can mute the handset transmitter or microphone while still listening to the
other party.
1 Press the [MUTE] button. A red LED lights on the button.
If the [MUTE] button does not appear on your phone,
press the Soft button corresponding to [MUTE]
on the LCD screen.
2 To clear the Mute function, press the [MUTE] button again.
Transferring a Call
You can transfer your call to another extension or return to the outside party.
1 While on a call, press the [Transfer] button.
Your call is automatically put on transfer hold.
2 Dial an extension number or trunk line number.
3 For blind transfer, hang up when you hear ringing. Or, for
screened transfer, wait for the called party to answer and
advise them of the call. Then hang up.
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Conference Calls
Up to 5 members, including you, can participate in a conference simultaneously.
1 Press the [Conference] button while on a call.
You will hear conference tone.
2 Dial the number of the internal or external
party you wish to add to the conference,
wait for them to answer and press the
[Conference] button again.
3 Dial the number of another internal or external
party to be added to the conference,
or press the [Conference] button to begin
the conference.
The conference connection status of all
the numbers is displayed.
• When you have added the last party press
the [Conference] button twice.
• To disconnect a party from the conference, press the
[Conference] button and dial the station number
or trunk number of the party to be excluded.
Press [Conference] again to resume the conference with
the remaining parties.
NOTE
Alternatively, you can press the [ ] button and dial the conference function code [4][6] to use
the conference function to add additional parties.
22
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ANNEX
Troubleshooting
Possible problems and their normal solutions are described below. Check this list before
contacting your Samsung dealer for advice.
Dial tone is not heard when you lift the handset or press the [Speaker] button.
Check that the handset and phone line are connected to the handset connection jack and
phone line connection jack of the phone.
(Refer to Connecting Lines to the Phone in this guide.)
Nothing appears on the LCD screen while the phone is being used.
Check that the phone line is connected to the phone line connection jack of the phone.
(Refer to Connecting Lines to the Phone in this guide.)
The phone does not ring or the volume is too low.
Press the [
] button to adjust the volume.
(Refer to Volume Adjustment. in this guide.)
Conversation quality is reduced due to noise and echo.
If you are using the speakerphone, try using the handset.
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Excessive echo occurs during a page announcement or with Auto Answer set.
If digital phones are too close to each other, sound from one speaker might echo
during a page or on auto answer call. Maintain a reasonable distance between digital
phones.
Caller IDs are not displayed on the LCD screen.
- Confirm with your system administrator that the caller ID service is available from
your Telephone Company.
- The caller may have blocked the sending of their caller ID.
- The caller may be making a call from an area where the caller ID cannot be provided
(e.g., international calls).
- The caller may be using a public phone.
- The caller ID received from the Telephone Company may be corrupt.
- The Telephone Company may not send a caller ID.
An alarm does not ring at the programmed time.
- Check if the current time is set on the phone correctly, and if the alarm is set.
(See your system administrator.)
24
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Product Specifications
The specifications of the DS-5038S, DS-5014S, and DS-5007S digital phones are as follows.
Specification
Item
DS-5038S
0.962
DS-5014S
DS-5007S
Model Name
Weight (kg)
0.830
Size (mm)
266×206×119
235×206×100
(width×length×height)
Operating
0 to 45
Temperature (°C)
Operating Humidity (%)
10 to 90 non-condensing
Number of the
38
14
7
[Programmable] buttons
Speakerphone
AOM
Yes
64-button AOM can be connected (software connection)
26AWG (or above)
Telephone line thickness
2-Line LCD
LCD
24 characters per line: English
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Samsung Telecoms (U.K.) Limited
Brookside Business Park, Greengate, Middleton, Manchester M24 1GS
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