Samsung Telephone DS 5000 User Guide
DS-5000 Series  
Keyset  
User Guide  
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DS 5000 Series User Guide  
For OfficeServ™ 100, OfficeServ™ 500, and  
OfficeServ™ 7000 Series  
05/2006  
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Copyright 2006 Samsung Telecommunications America.  
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,  
electronic or mechanical, including recording, taping, photocopying or information retrieval systems—  
without express written permission of the publisher of this material.  
Samsung Telecommunications America reserves the right without prior notice to revise information in  
this guide for any reason. Samsung Telecommunications America also reserves the right without prior  
notice to make changes in design or components of equipment as engineering and manufacturing  
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from  
the erroneous interpretation or use of information presented in this guide.  
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TABLE OF CONTENTS  
ABOUT THIS BOOK ....................................................................................1  
THINGS YOU SHOULD KNOW ................................................2–8  
ASSEMBLING YOUR KEYSET ........................................................9  
DS 5000 KEYSETS SETUP..................................................................10  
OUTSIDE CALLS  
Making an Outside Call................................................................................................11  
Answering an Outside Call..........................................................................................11  
Universal Answer ..........................................................................................................11  
Recall/Flash ......................................................................................................................12  
Busy Line Queuing with Callback ............................................................................12  
Canceling Callback ........................................................................................................12  
INTERCOM CALLS  
Calling Other Stations ..................................................................................................13  
Answering Intercom Calls ..........................................................................................13  
Answer Modes ................................................................................................................13  
Busy Station Callback....................................................................................................14  
Busy Station Camp-on..................................................................................................14  
Calling Your System Operator....................................................................................17  
CALL PROCESSING  
Holding Calls ............................................................................................................16–17  
Transferring Calls ....................................................................................................17–18  
Transfer with Camp-On................................................................................................18  
Transfer to Voice Mail....................................................................................................18  
Call Waiting ......................................................................................................................18  
Conference Calls ............................................................................................................19  
Forwarding Calls......................................................................................................20–21  
Call Pickup ........................................................................................................................22  
My Group Pickup............................................................................................................22  
Privacy Release................................................................................................................23  
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DIALING FEATURES  
Speed Dialing ..................................................................................................................24  
Programming Personal Speed Dial Numbers ..............................................24–25  
One Touch Speed Dialing............................................................................................25  
Last Number Redial ......................................................................................................25  
Manual Retry with Redial ............................................................................................26  
Save Number with Redial............................................................................................26  
Chain Dialing....................................................................................................................26  
Automatic Redial/Retry................................................................................................26  
Pulse to Tone Changeover ..........................................................................................27  
Memo Redialing..............................................................................................................27  
PAGING AND MESSAGING  
Making an Internal Page..............................................................................................28  
Making an External Page ............................................................................................28  
All Page ..............................................................................................................................28  
Meet Me Page..................................................................................................................29  
Call Park and Page..........................................................................................................29  
Messages—Set and Cancel ........................................................................................30  
Returning Messages......................................................................................................30  
Programmed Messages................................................................................................31  
CONVENIENCE FEATURES  
Do Not Disturb ................................................................................................................32  
One Time DND ................................................................................................................32  
Mute ....................................................................................................................................32  
Background Music ........................................................................................................32  
Established Call Pick-Up ..............................................................................................33  
Appointment Reminder/Alarm Clock ....................................................................33  
Door Phone Calls............................................................................................................34  
Executive/Secretary Hotline ......................................................................................34  
Group Listening ..............................................................................................................35  
Account Codes ................................................................................................................35  
Locking Your Keyset ......................................................................................................35  
Manual Signalling ..........................................................................................................36  
Off-Hook Voice Announce ..........................................................................................36  
OHVA Block ......................................................................................................................37  
OHVA Reject ....................................................................................................................37  
In Group/Out of Group ................................................................................................37  
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CUSTOMIZING YOUR KEYSET  
AME Password ................................................................................................................38  
Auto Camp-On ................................................................................................................38  
Select Ring Tone ............................................................................................................38  
Change Your Passcode ................................................................................................38  
Set Answer Mode (Intercom) ....................................................................................39  
Set Answer Mode (CO) ................................................................................................39  
Automatic Hold ..............................................................................................................39  
Headset Operation ........................................................................................................39  
Hot Keypad ......................................................................................................................40  
Key Confirmation Tone ................................................................................................40  
Rejoining a Page ............................................................................................................40  
Ring Preference ..............................................................................................................40  
Auto Answer CO Calls ..................................................................................................41  
Display Speed Dial Name............................................................................................41  
Caller ID Review All........................................................................................................41  
Secure OHVA ....................................................................................................................41  
Enblock Dialing ..............................................................................................................42  
DISPLAY FEATURES  
Interactive Display Keys ..............................................................................................43  
Directory Information ................................................................................................ 43  
Call Log ..............................................................................................................................44  
Dial by Name....................................................................................................................44  
Call Progress Displays ..................................................................................................45  
Display Number Dialed ................................................................................................45  
Call Duration Timer........................................................................................................45  
Auto Timer ........................................................................................................................45  
Timer Function ................................................................................................................45  
Viewing Message Indications ....................................................................................46  
Alarm Reminder Messages..................................................................................46–47  
Personal Speed Dial Names........................................................................................47  
Station Names .................................................................................................................47  
Managing Key Assignments .......................................................................................48  
LCR with Clear .................................................................................................................48  
Backspace with LCR ......................................................................................................48  
Text Messaging ......................................................................................................49–50  
Caller ID .....................................................................................................................51–55  
ANI .............................................................................................................................52–55  
CLI ..............................................................................................................................52–55  
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SPECIAL APPLICATION MENU ..................................................56  
Menu Options.........................................................................................................56–58  
Outgoing Call Log ....................................................................................................56  
Incoming Call Log ...................................................................................................56  
Speed Dial...................................................................................................................57  
Directory Dial ..........................................................................................................57  
Forward Set .........................................................................................................57  
Alarm Reminder .......................................................................................................58  
SVMi E-Series....................................................................................................59  
SVMi E-Series Subscriber Services Menu Diagram ....................................60–61  
Accessing your Mailbox ............................................................................................63  
Getting Started ...............................................................................................................63  
Listen to your Messages .............................................................................................63  
Subscriber Services Menu .........................................................................................63  
Listening to Old or New Messages .........................................................................64  
Group New or Old Messages .....................................................................................64  
Record and Send a Message ..............................................................................65–66  
Access Manager ......................................................................................................66–68  
Personal Greetings ................................................................................................68  
Mailbox Administration .......................................................................................70  
Message Broadcast ......................................................................................................72  
Personal Services ....................................................................................................73  
Personal Administration Settings ............................................................................74  
Keyset User Features ....................................................................................................75  
Shortcuts ..........................................................................................................................77  
Interactive Displays .......................................................................................................77  
PERSONAL SPEED DIAL NUMBERS ............................78–79  
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ABOUT THIS BOOK  
Samsung’s new DS 5000 Series is part of the OfficeServ 100, OfficeServ 500, and  
OfficeServ 7000 Series.  
The DS 5000 keysets incorporate an LCD screen, which provides important infor-  
mation for the user, to make using the keyset easier and more convenient.  
Your keyset is the most visible part of your telephone system. Please take the time  
to study this guide and to become familiar with the operation of your keyset. Keep  
this guide handy, as you may need to look up instructions for infrequently used  
features.  
Learning to use your keyset correctly will make everyday telephone communica-  
tions a breeze.  
This book is written based on the factory default settings for the feature access  
codes. Sometimes, due to programming requirements, these codes may be  
changed. If you find that a feature code does not work as described in this book,  
please contact your installation and service company to determine the correct  
code.  
1
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THINGS YOU SHOULD KNOW  
USER ORIENTATION  
The DS Series keysets incorporate buttons or“keys”that are used to access or acti-  
vate the many features of your office phone system. The DS 5021D keysets incor-  
porate 21 programmable buttons. These 21 buttons are arranged in three rows of  
seven across the face of the keyset. Any of the system features or functions can be  
programmed to these buttons.  
The three buttons above the top row of programmable buttons are soft keys.  
These buttons assist in the use of the system features and functions.  
Lines from the telephone company are“C.O. lines.”Calls on these lines are referred  
to as “outside calls.”Your system can have individual C.O. line keys or lines may be  
assigned to groups. When they are in a group, you access a line by dialing an  
access code or pressing a route button. For example, dial 9 or press a“LOCAL”but-  
ton to get a local outside line. If Least Cost Routing is used, pressing the“LCR”but-  
ton will automatically select a preprogrammed C.O. line according to what digits  
are dialed. Each line in the system is numbered, beginning with 701, then 702, 703,  
etc.  
Direct Station Selection (DSS) buttons are programmed to ring specific stations.  
You can press a DSS button instead of dialing the extension number.  
CALL INDICATIONS  
The buttons on your phone have light emitting diodes (LEDs).These are tri-colored  
LEDs that light green, red or amber (green and red together).  
Intercom calls, also called internal calls, always appear on your CALL buttons.They  
will always light green.You can have up to eight CALL buttons, but at least two are  
recommended.  
Outside calls appear on individual line buttons if they are assigned. When an indi-  
vidual line is not assigned to its own button, it will appear on a CALL button.  
Your outside calls will light green on your keyset and red on other keysets. You  
never lose sight of your calls while they are on hold.They stay right where you put  
them and are identified with a green flashing light.  
2
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Some simple rules to remember:  
•
•
•
•
Any steady LED indicates the line or feature is in use.  
A fast flashing green LED indicates a new call ringing in.  
A slow flashing green or red LED indicates a call is on hold.  
A slow flashing amber LED indicates a recall to your keyset.  
SPEAKERPHONE  
All DS keysets are speakerphones. Pressing the SEND button will answer an  
incoming call on the speakerphone. Pressing the END button will release the call  
on the speakerphone.  
Switching from the handset to the speakerphone is easy. Simply press the SPEAK-  
ER button and hang up the handset.  
VOLUME CONTROLS  
The DS 5000 keysets use the UP and DOWN buttons to adjust the ringer volume  
while the keyset is ringing, the speaker volume while the speakerphone is in use  
and the handset volume while you are listening. These three levels will be stored  
in memory until changed. If background music is turned on at your keyset, the vol-  
ume buttons will also control the level of music. The volume of pages heard  
through the speaker of a keyset can be adjusted during a page announcement by  
using the volume buttons.There are 16 levels for each volume setting.The volume  
of off-hook ring is controlled by a user-programmable setting.  
TERMINAL STATUS INDICATOR  
The terminal status indicator light is positioned on the top right corner of the key-  
set above the display. The terminal status indicator is a tri-colored (red, green, and  
amber) light that provides greater visibility of your keysets status than the indi-  
vidual button LEDs. The terminal status indicator provides the following indica-  
tions:  
•
•
•
•
•
•
Busy/Off Hook  
Intercom Ring  
Outside Call Ring  
Recall Ring  
Message Waiting  
Do Not Disturb  
Steady Red  
Flashing Red  
Flashing Green  
Flashing Amber  
Flashing Red  
Fast Flash Red at 1 Second Intervals  
3
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CONFERENCE BUTTON  
The CONFERENCE button allows the user to set up a call with up to 5 parties (sta-  
tion or trunk).  
TRANSFER BUTTON  
Transfer is used to send any call to another extension in one of two ways.You can  
do a screened transfer by informing the other extension who is calling or you can  
do a blind transfer without notification.  
HOLD BUTTON  
The HOLD button maintains the call at your keyset, while enabling you to call  
other stations or consult coworkers in confidence.  
SPEAKER BUTTON  
The SPEAKER button allows you to have a conversation from the keyset without  
lifting the handset.  
NAVIGATION BUTTON  
The DS 5000 keysets incorporate a NAVIGATION button.This button is designed to  
assist the user in activating and using various station features, more easily. These  
features include:  
•
•
•
•
•
•
Outgoing Logs  
Incoming Logs  
Speed Dial  
Directory Dial  
Forward Set  
Alarm Reminder  
With the NAVIGATION button the station user is no longer required to enter sta-  
tion level programming to activate these frequently used features. A few button  
presses and these features are activated.  
The NAVIGATION button is divided into separate feature buttons. These buttons  
are described below.  
•
MENU BUTTON: This button displays the station feature main menu so that  
the users can easily utilize various settings and helpful functions.  
4
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•
SEND BUTTON: If the station is programmed for Enblok Dial Mode, when  
dialing an outside telephone number or internal station number, you must  
press the SEND button to initiate the call. This button is also used when  
reviewing recently received or called numbers and answering incoming calls.  
When reviewing recently received calls, continue to press the SEND button  
for more than 2 seconds and the last outside number called will be redialed.  
The SEND button operates as the ANS portion of the ANS/RLS button. An  
ANS/RLS button may be assigned to the station as a programmable button.  
•
•
ENTER BUTTON: This button is used to select a menu option, or to save  
changes made to a menu or submenu option.  
DIRECTION BUTTON: The DIRECTION BUTTON is the donut shaped ring,  
which surrounds the ENTER button. This button is used to navigate within  
the menus.There are directional arrows stenciled into this button, which indi-  
cate which direction the cursor will be moved.  
•
•
END BUTTON: This button is used to disconnect a call after a conversation or  
to move to the initial screen.  
The END button operates as the RLS portion of the ANS/RLS button. An  
ANS/RLS button may be assigned to the station as a programmable button.  
CANCEL BUTTON: This button is used to erase any characters or numbers  
entered by the dial pad or to move to the previous screen.  
FEATURE ACCESS CODES  
This user guide is written based on the default access code for using system fea-  
tures. If the system numbering plan has been changed some of the access codes  
may not be correct.Your installing company can inform you of the correct codes.  
5
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SYSTEM TONES  
The system provides several tones to assist you. Some of these tones are already  
familiar to you.  
Intercom Dial Tone—A steady tone that indicates you can begin dialing.  
DIAL TONE  
CONTINUOUS  
Ringback Tone—Indicates the station you dialed is ringing.  
RINGBACK TONE—1000 ms ON/3000 ms OFF  
CONTINUOUS  
Busy Tone—Indicates the station you dialed is busy.  
BUSY TONE—500 ms ON/500 ms OFF  
CONTINUOUS  
DND/No More Calls Tone—Fast busy tone indicates the station you dialed  
is in the Do Not Disturb mode or cannot receive any more calls.  
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF  
FOR TEN SECONDS  
Transfer/Conference Tone—Indicates your call is being held and you  
can dial another party.  
TRANSFER/CONF TONE—100 ms ON/100 ms OFF  
CONTINUOUS  
Confirmation Tone—Very short beeps followed by dial tone indicate you  
have correctly set or canceled a system feature.  
CONFIRMATION TONE—50 ms ON/50 ms OFF  
FOR ONE SECOND  
(programmable)  
Error Tone—A distinctive two level beeping tone indicates you have done  
something incorrectly.Try again.  
ERROR TONE—50 ms of tone 1/50 ms of tone 2  
FOR THREE SECONDS  
6
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DS 5021D  
Soft Button  
Programmable Buttons (21)  
LCD Panel  
Status Indicator  
Scroll Button  
Speaker  
Volume Button  
Keyset  
Support  
Redial Button  
Navigation Button  
Dial Button  
Microphone  
Speaker Button  
Conference Button  
Hold Button  
Transfer Button  
DS 5014D  
Programmable Buttons (14)  
Soft Button  
LCD Panel  
Status Indicator  
Scroll Button  
Speaker  
Volume Button  
Redial Button  
Keyset  
Support  
Navigation  
Button  
Microphone  
Dial Button  
Speaker Button  
Conference Button  
Transfer Button  
Hold Button  
7
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DS 5007S  
Soft Button  
LCD Panel  
Status Indicator  
Scroll Button  
Programmable  
Buttons (7)  
Keyset  
Support  
Volume Button  
Redial Button  
Conference Button  
Transfer Button  
Hold Button  
Dial Button  
Microphone  
Speaker Button  
8
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ASSEMBLING YOUR KEYSET  
•
•
Place the keyset face down on a flat surface.  
Insert notched ends of the support bracket into the channels located in the  
upper section of the bottom panel. Push towards the top of the keyset to lock  
in.  
•
•
Plug the handset cord into the jack marked with the  
symbol.  
Route the handset cord out the RIGHT side of the keyset as you look at it face  
down.  
•
Plug the four-conductor line cord, from the wall, into the jack with the  
symbol on the bottom of the keyset.  
9
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DS 5000 SETUP  
MENU STRUCTURE  
The SETUP MENU is configured as follows:  
1. INFORMATION  
1. Outgoing  
2. Incoming Log  
3. Speed Dial  
4. Directory Dial  
5. Forward Set  
4. Alarm Reminder  
NAVIGATING THE MENUS  
When programming within various menu options, information can be entered via  
the dial pad keys using [0]-[9] and [,] dial keys, as well as utilizing the navigation  
button assembly.  
The button used for editing and their features are summarized below.  
BUTTON  
FEATURES  
Left and Right ......................To move a cursor (highlighted area) or to erase what is  
entered.  
Enter ........................................To save the current setting and end programming.  
End............................................To cancel the current programming and return to the  
Main Menu.  
Cancel......................................To move back to the previous screen or delete the last  
digit of the displayed option value.  
[0]-[9] ......................................To enter numerical values.  
NOTE:The DS5007S keysets do not support the navigation key function.  
10  
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OUTSIDE CALLS  
MAKING AN OUTSIDE CALL  
•
Lift the handset and press an idle outside line button,line group button or dial  
a line access code to receive dial tone—OR—press an idle outside line button,  
line group button or dial a line access code to receive dial tone through the  
speaker—OR—press SPEAKER, receive intercom dial tone and dial a line  
access code.  
•
•
Dial the telephone number.  
Finish the call by replacing the handset or pressing the END button.  
NOTE: You will receive No More Calls tone when you attempt to make a call and  
there is no button available for that line.  
•
•
•
If Least Cost Routing is enabled on your phone system, this button may be  
labeled LCR or accessed by dialing an access code (usually 9).  
If your system is programmed to require an authorization code before making  
a call, dial , plus a valid code before selecting a C.O. line.  
If your system is programmed to require an account code before making a  
call, press the ACC button or dial 47 plus a valid bin number, press the ACC  
button again and then select a C.O.line.See Account Codes for more information.  
For more information on authorization and account codes, see your system  
administrator.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before dialing.  
ANSWERING AN OUTSIDE CALL  
•
Lift the handset and you are automatically connected to the ringing call.  
See Ring Preference under Customizing Your Keyset—OR—press the SEND but-  
ton to automatically answer on the speakerphone.  
NOTE: If a call is flashing at your keyset but not ringing, you must press the flash-  
ing button to answer.  
UNIVERSAL ANSWER  
Outside lines may be programmed to ring a general alerting device. To answer  
calls ringing this device, dial 67 or press the UA button.This device can operate in  
any one of the six different ring plans.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before dialing.  
11  
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RECALL DIAL TONE  
Press the NEW button to disconnect your existing call, wait for dial tone and then  
make a new call on the same line.  
NOTE: If this button does not appear on your keyset, the FLASH button may be  
programmed to recall dial tone.  
SENDING A FLASH  
While on an outside call, press the FLASH button to send a flash to the telephone  
company. This is required for some custom calling features or CENTREX use.  
NOTE: Flash is not available on an ISDN circuit.  
BUSY LINE QUEUING WITH CALLBACK  
If you receive a busy signal when you are selecting an outside line, this means that  
the line or group of lines is busy.  
•
Press the CBK button, if programmed, or dial 44. You will hear confirmation  
tone.  
•
•
When the line becomes free, the system will call you back.  
Lift the handset or press the SEND button to answer,wait for dial tone and dial  
the telephone number or speed dial number again.  
NOTES:  
1. A callback will be canceled if not answered within 30 seconds. If you have set  
a callback, your CBK button will light.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before dialing.  
CANCELING CALLBACK  
A callback will be canceled if not answered within 30 seconds. If you have set a  
callback, your CBK button will light.  
Your phone may have a maximum of five callbacks to lines and/or stations set at a  
time. To cancel a callback:  
•
•
Press the CBK button, if programmed, or dial 44. You will hear confirmation  
tone.  
While you are listening to confirmation tone, press the HOLD button.This will  
cancel the oldest set callback.  
NOTE: If the hot keypad feature is turned off,you must first lift the handset or press  
the SPEAKER button before dialing.  
12  
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INTERCOM CALLS  
CALLING OTHER STATIONS  
•
•
Dial the extension number or group number.  
Wait for the party to answer. If you hear a brief tone burst instead of ringback  
tone, the station you called is set for Voice Announce or Auto Answer. Begin  
speaking immediately after the tone.  
•
Finish the call by replacing the handset or press the END button.  
NOTES:  
1. If you have a DSS button assigned to an extension or station group, you may  
press this button instead of dialing the number.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
ANSWERING INTERCOM CALLS  
•
When your keyset rings, simply lift the handset—OR—press the SEND button  
to be connected to the calling station.  
•
To finish the call, replace the handset or press the END button.  
See Ring Preference under Customizing Your Keyset.  
VOICE ANNOUNCE MODE  
When another station calls you, your keyset will sound a brief attention tone and  
you will hear the caller’s announcement.  
•
•
Press SEND to turn on the microphone and speak handsfree—OR— lift the  
handset to reply.  
To finish the call, replace the handset or press the END button.  
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set  
ON.  
AUTO ANSWER MODE  
When another station calls you, your keyset will sound a brief attention tone and  
then automatically answer the call.  
•
•
Your microphone and speaker are turned on and you can speak handsfree.For  
privacy, use the handset.  
To finish the call, replace the handset or press the END button.  
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set  
ON.  
13  
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BUSY STATION CALLBACK  
When you call another station and receive a busy signal:  
•
•
•
Press the CBK button, if programmed, or dial 44.  
When the busy station becomes free, your keyset will ring.  
Lift the handset or press SEND to call the now idle station.  
NOTES:  
1. A callback will be canceled if not answered within 30 seconds. If you have set  
a callback, your CBK button will light.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before dialing.  
BUSY STATION CAMP-ON  
When you call another station and receive a busy signal but you do not want to  
wait for a callback:  
MANUAL CAMP-ON  
•
•
Press the CAMP button or dial 45.  
The called station will receive off-hook ring tone repeated every few seconds  
and its first available CALL button will flash green to indicate your call is wait-  
ing.  
•
•
Wait for the called party to answer.  
The called station must release its first call or place it on hold before answer-  
ing your camp-on.  
NOTES:  
1. If you receive No More Calls tone, that station has no available button to  
accept your call. Hang up or leave a message.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before dialing.  
AUTO CAMP-ON  
When you want to automatically camp on to a busy station without pressing the  
camp on button every time you call a busy station, you can set your phone for  
auto camp-on.  
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.  
Dial 081 to turn on auto camp-on or 080 to turn it off.  
Press TRANSFER to store your selection.  
14  
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CALLING YOUR SYSTEM OPERATOR  
•
•
Dial 0 to call your system operator or group of operators.  
If you want to call a specific operator, dial that person’s extension number.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand-  
set or press the SPEAKER button before you begin dialing.  
15  
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CALL PROCESSING  
SYSTEM HOLD  
•
When you are connected to any call, press HOLD. The call will flash green at  
your keyset.If this call appears on a line button at other keysets, it will flash red  
at those keysets.  
•
To take the caller off hold, press that button and the green flashing light will  
go steady green again. Resume the conversation.  
NOTE:While on a call, pressing a line button, route button or flashing CALL button  
will automatically put your first call on hold and connect you to the new call. See  
Automatic Hold under Customizing Your Keyset.  
EXCLUSIVE HOLD  
To place an outside call on hold at your phone so that other users cannot get it:  
•
Press the HOLD button twice.The call will flash green on your keyset and this  
line will show a steady red light on other keysets.  
•
To retrieve the call, press the flashing green line button or press the HOLD  
button a third time.  
NOTE: Intercom calls will always be placed on exclusive hold.  
REMOTE HOLD  
When you wish to place a call on hold at another station. Press TRANSFER and a  
dial the station number (or press the appropriate DSS button). Press the HOLD  
button.This will place the call on system hold on an available CALL button or Line  
Button at the remote station and return you to dial tone.  
NOTES:  
1. If the destination station does not have any free CALL buttons or line buttons  
you will hear No More Calls tone and must return to the other party by press-  
ing the TRANSFER button (or the RETURN soft key in the display).  
2. Intercom calls cannot be remote held.  
HOLD RECALL  
If you leave a call on hold longer than the hold timer, it will recall your station.The  
button that the call appears on will have a slow flashing amber light.  
•
When your phone rings, lift the handset or press the SEND button to answer  
the recall.  
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•
If you do not answer this recall within a pre-programmed period of time, it will  
go to the system operator.  
CONSULTATION HOLD  
When you are talking on an outside line and it is necessary to consult with anoth-  
er extension:  
•
Press the TRANSFER button; you will receive transfer dial tone. Your call is  
placed on transfer hold.  
•
•
•
Dial the extension number.  
Consult with the internal party.  
Press TRANSFER to return to the outside party or hang up to transfer the call.  
NOTE:Repeatedly pressing the TRANSFER button will toggle between the outside  
party and internal extension. If necessary you may disconnect either one of the  
parties by pressing the DROP button.  
RETRIEVING CALLS HELD AT  
ANOTHER STATION  
When a line is on hold and it appears on your keyset, press the line button with the  
red flashing light.  
When a line is on hold and it does not appear on your keyset, dial 12 plus the line  
number or the extension number of the station that placed the call on hold.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
TRANSFERRING CALLS  
Transfer is used to send any call to another extension in one of two ways. You can  
do a screened transfer by informing the other extension who is calling or you can  
do a blind transfer without notification.  
•
•
While on a call, press the TRANSFER button and dial an extension number or  
group number.Your call is automatically put on transfer hold. OR  
Press a DSS button or station group button. Your call is automatically put on  
transfer hold.  
Hang up when you hear ringing (this is an unscreened or blind transfer).  
OR  
Wait for the called party to answer and advise him/her of the call and hang up.  
If the transfer is refused, you will be reconnected to the outside line when the  
called station hangs up or you can press TRANSFER to return to the outside  
party. If you wish to send the call to another extension without waiting for the  
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first station to hang up, simply press another DSS button. OR  
Press the CALL button or C.O. line button to return to the outside party and  
begin the transfer process again.  
When you are transferring a call to a keyset set for Voice Announce or Auto  
Answer, the transferred call will always ring.  
NOTES:  
1. After the inside party answers, you may alternate back and forth between the  
parties by pressing the TRANSFER button.  
2. If you receive No More Calls tone, that station has no button available to re-  
ceive another call. Press TRANSFER to return to the other party.  
3. You cannot transfer an Intercom call by pressing a DSS button.You must press  
the TRANSFER button and dial the destination extension number.  
TRANSFER WITH CAMP-ON  
When you are transferring a call to another station and you receive a busy signal,  
you may camp the call on to this station. Simply hang up when you hear the busy  
signal. The called party will be alerted that a call is waiting for them.  
NOTE: If you receive No More Calls tone, that station has no button available to  
receive another call. Press TRANSFER to return to the outside caller.  
TRANSFER TO VOICE MAIL  
This feature is used to send a call directly to a voice mailbox.Your keyset must have  
a correctly programmed VT button to accomplish this.To transfer a call directly to  
a voice mailbox:  
•
•
While on a call, press the VT button and dial the mailbox number.  
Hang up when dialing is completed.  
CALL WAITING  
If an outside call has been camped-on to your phone or another station has  
camped-on to you:  
•
•
You will hear a tone in the earpiece and the call that is waiting for you  
(camped-on) will flash. In addition the bottom line of the display will indicate  
the number of the station or trunk party camped-on.  
Press the flashing button to answer; your other call will go on hold automati-  
cally if your station has the Automatic Hold feature set. If not, you must press  
HOLD and then the flashing button OR  
Finish the first call and hang up; the waiting call will ring.  
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•
Lift the handset or press the SEND button to answer.  
NOTE: Intercom calls will not go on Automatic Hold.  
CONFERENCE CALLS  
You may conference up to five parties (you and four others) in any combination of  
outside lines and internal stations in any order.  
•
•
While engaged in a conversation, press the CONF button and receive confer-  
ence tone.  
Make another call, either intercom or outside, press the CONF button and  
receive conference tone.  
•
•
Make another call or press the CONF button to join all parties.  
Repeat the last step until all parties are added.  
NOTE: When attempting to add another party to the conference and you are not  
able to reach the desired person, hang up. Simply press the CONF button again to  
return to your previous conversation.  
To drop a party from your conference call:  
•
•
Press CONF and dial the extension or line number that is to be dropped.  
Press CONF again to reestablish the conference.  
NOTE:To leave the conference, hang up. Control is passed to the next internal sta-  
tion. If there are no internal stations and you wish to leave outside lines connect-  
ed together in a trunk to trunk conference, press the CONF button plus the CALL  
button that the call appears on or follow the instructions to drop a party and use  
your extension number. When they hang up, the lines will release automatically.  
Press CONF to rejoin a trunk to trunk conference.  
CONFERENCE SPLITTING  
If you are the controlling party of a conference and your keyset has the Auto Hold  
feature turned on (See Customizing Your Keyset) and all of the outside lines involved  
in the conference appear as buttons on your keyset, you can split the conference  
into separate calls as follows:  
•
Press any one of the outside line buttons.That outside line will remain steady  
green to indicate you are still connected to it. All other outside lines in the  
conference will be placed on system hold at your keyset. All intercom callers  
in the conference will be disconnected. You may now speak with each caller  
privately and transfer them as usual or reestablish another conference.  
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FORWARDING CALLS  
You may forward your calls to another station, group of stations or an external  
telephone number. Program a destination for the type of forwarding you want as  
detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER buttons,  
press one to turn that forward feature on. A steady red light reminds you what for-  
ward condition is activated.  
You can clear all call forward conditions set at your station by lifting the handset  
and dialing 600.  
FORWARD ALL CALLS  
To forward all your calls under any condition to another station:  
•
•
Dial 601 plus the extension or group number.  
Receive confirmation tone and hang up.  
NOTES:  
1. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
2. The station that receives a Forwarded All call can transfer the call to the for-  
warded station. This is useful when you are expecting an important call but  
you do not wish to be disturbed by other calls.  
3. When a station user places his/her keyset in Forward All mode and he/she  
does not have a FORWARD ALL button, the TRANSFER button will light to in-  
dicate Forward All has been set and calls to this station have been transferred  
elsewhere.  
FORWARD BUSY  
To forward calls to another station when you are on the phone:  
•
•
Dial 602 plus the extension or group number.  
Receive confirmation tone and hang up.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press SPEAKER before you begin dialing.  
FORWARD NO ANSWER  
To forward calls to another station when you do not answer:  
•
•
Dial 603 plus the extension or group number.  
Receive confirmation tone and hang up.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
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FORWARD BUSY/NO ANSWER  
If you have both a Forward on Busy destination and a Forward No Answer desti-  
nation programmed, you may set both of these at the same time:  
•
•
Dial 604.  
Receive confirmation tone and hang up.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
FORWARD FOLLOW ME  
When you want all calls to your extension forwarded to the extension where you  
are now:  
•
•
Dial 606 plus your extension number.  
Receive confirmation tone and hang up.  
If you want a specific extension's calls forwarded to your phone (Remote Call  
Forward):  
•
•
Dial 606 plus the desired extension number.  
Receive confirmation tone and hang up.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
FORWARD DND  
To forward your phone when you activate DND.  
•
•
Dial 605 plus the extension number or group number.  
Receive confirmation tone and hang up.  
NOTE: If the Hot Keypad feature has been turned off you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
CALL FORWARD OPTIONS  
A display keyset may review or change call forward options and destinations. Call  
forward access can be done via the keypad or by accessing the keyset display fea-  
tures. To review or change call forward options:  
•
Press TRANSFER 102.  
The display will indicate the current call forward condition and destination  
OR  
Show 0:FORWARD CANCEL to indicate no forward is set.  
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•
•
Dial 0 to cancel current condition OR  
Dial 1-5 to select the forward type OR  
Press UP or DOWN to select the forward type.  
Press the right soft key to move the cursor.  
Dial the destination number (e.g., 202) OR  
Press UP or DOWN to select the destination  
Press the right soft key to move the cursor  
Dial 1 to set OR  
•
•
Press UP or DOWN to select YES or NO  
Press TRANSFER to store and exit  
STATION CALL PICKUP  
To pick up (answer) a call ringing at another station, lift the handset and dial 65  
plus the extension number of the ringing phone.  
If you have a DP key assigned with a station number, you only need to press this  
DP key with the flashing light to answer this ringing station.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
GROUP CALL PICKUP  
To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66  
plus the desired group number or press the flashing GROUP PICKUP button if  
available.  
GROUP NUMBERS  
01-20  
01-99  
01-99  
01-99  
OfficeServ 100  
OfficeServ 500 M  
OfficeServ 500 L  
OfficeServ 7000 Series  
NOTES:  
1. A group pickup button can have an extender for a specific pickup group.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before dialing the access code.  
MY GROUP PICKUP  
If desired, a new access code can be assigned to pickup ringing calls in the same  
pickup group as you are in. Like “66” above except you do not need to dial the  
desired group number. See your installation company for the assigned access  
code. MY GROUP PICKUP: __________________.  
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PRIVACY RELEASE  
This feature will allow another station to join in our conversation by releasing pri-  
vacy on the C.O. from your phone.  
To Release Privacy:  
While you are talking on a C.O. line and you wish to have other internal parties (or  
up to three) join the conversation.  
•
Press the PRB button (the PRB button will light steady red). Inform the other  
party that he/she may now join the conversation.  
After the other party (or parties) has joined the conversation and you wish to  
return privacy to the line so that no one else can join the conversation, press the  
PRB button a second time, the PRB button will be off.  
To Join a Non-Private Conversation:  
When someone has informed you that you can join a conversation:  
•
•
Press the C.O. line button that he/she has indicated.  
OR  
Dial the C.O. line number that he/she has indicated.  
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DIALING FEATURES  
All “DIALING FEATURES”instructions are written to support Overlap Dialing mode.  
This is the technical name for dialing from a telephone as it has been for many  
years. In recent years the cell phone industry has changed the cell phones to use  
Enblock Dialing. With this dialing mode all the digits are dialed and then sent to  
the carrier after pressing the SEND key. Please check your telephone setup to con-  
firm what dialing mode is used.  
SPEED DIALING  
You can dial a preprogrammed telephone number stored in the system-wide  
speed dial list of numbers 500~999 or from your personal list of numbers 00~49.  
Your system may be set for 950 system wide numbers. If so the system speed dial  
access codes are 050~999 and the station speed dial codes are 000~049.  
•
•
•
With the handset on-hook, press the MEMORY button or dial 16.  
Dial the desired speed dial number.  
The telephone number is automatically dialed for you.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
PROGRAMMING PERSONAL SPEED  
DIAL NUMBERS  
You can program frequently dialed telephone numbers in a personal speed dial  
list. A station may be assigned up to fifty numbers, 00–49. See your system admin-  
istrator to determine the amount assigned to your station.  
•
•
•
•
While on-hook, press TRANSFER and then dial 105.  
Dial a speed dial number (00–49).  
Dial a line or line group access code.  
Dial the telephone number to be stored (24 digits maximum). It can include #,  
,, FLASH and PAUSE.  
•
Press TRANSFER to store the number.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
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For the purposes of pro-  
gramming speed dial num-  
bers, the programmable but-  
tons are known as A, B, C, D, E  
and F.  
A B C D E F  
•
•
The A button is not used.  
The B button inserts a  
flash.  
•
•
The C button inserts a  
pause.  
The D button is used for  
pulse to tone conversion.If your system uses rotary (or pulse) dialing C.O.lines,  
pressing D while entering a speed dial number causes all subsequent digits to  
be sent as DTMF tones.  
•
The E button is used to hide digits. Display keyset users may want to hide  
some speed dial numbers so that they will not show in the display. When you  
are entering a telephone number, press E. All subsequent digits will be hid-  
den. Press E again to begin displaying digits.  
•
•
The F button is used to enter a name. See Personal Speed Dial Names under  
Display Features.  
Use the HOLD button to clear a speed dial number.  
ONE TOUCH SPEED DIALING  
You may assign any speed dial number to an already existing One Touch Speed  
Dial button for quick and easy dialing of frequently used numbers.  
•
•
•
While on-hook, press TRANSFER and then dial 107.  
Press a One Touch Speed Dial button.  
Dial the speed dial number (00–49 or 500–999) that you want assigned to  
this button.  
•
Press TRANSFER to store your selection.  
To call this telephone number, just press the One Touch Speed Dial button.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
LAST NUMBER REDIAL  
To redial the last telephone number you dialed, press the REDIAL buttonordial 19.  
NOTES:  
1. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
2. Redial does not apply to intercom calls.  
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MANUAL RETRY WITH REDIAL  
While you are on an outside call listening to a busy signal and you want to redial  
the same number dialed.  
•
Press the REDIAL button.  
This will hang up your existing call and manually redial the same number dialed.  
You can repeat this operation for a limited number of attempts.  
NOTE: If your keyset is programmed with Call Log Blocks then the Redial will  
access the call log when pressed.  
SAVE NUMBER WITH REDIAL  
To save the number you just dialed for later use, press the SNR button before  
hanging up.  
To redial this saved number at any time, press the SNR button or dial 17.The same  
line will be selected for you.  
NOTES:  
1. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
2. The saved telephone number is stored in memory until you save another  
number.  
3. Redial does not apply to intercom calls.  
CHAIN DIALING  
You may manually dial additional digits following a speed dial number or chain as  
many speed dial numbers together as required:  
•
After the first speed number is dialed, press MEMORY again and dial another  
speed number OR manually dial additional digits following a speed dial num-  
ber.  
AUTOMATIC REDIAL/RETRY  
When you are making an outside call and you receive a busy signal, the system  
can automatically redial the number for you. It will automatically redial at a pre-  
programmed interval for up to 15 attempts.  
•
•
When you hear a busy signal, press the RETRY button.  
The system will reserve the line and automatically redial the same number for  
you.You will hear the call being made through the keyset speaker.The micro-  
phone is muted.  
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•
When the called party answers, lift the handset or press the flashing SPEAK-  
ER to begin speaking.  
NOTES:  
1. If you make another call, auto-redial is canceled.  
2. To cancel a retry, lift and replace the handset.  
PULSE TO TONE CHANGEOVER  
When making an outside call on a dial pulse line, press #. All digits dialed after the  
# with be sent as tones.  
MEMO REDIALING  
When you are calling directory information, you can store the number you are  
given using the SAVE feature. There is no need for pencil and paper.  
•
•
•
While you are talking on an outside call, press SAVE.  
Dial the telephone number as it is dictated to you on the keypad.  
Press SAVE to store the number.  
To dial the number, press the SNR button. It will select the same line and dial the  
stored number. If necessary, you can select a different line and then press the SNR  
button.  
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PAGING AND MESSAGING  
MAKING AN INTERNAL PAGE  
To make an announcement through the keyset speakers in the idle condition:  
•
•
•
•
Lift the handset.  
Press the PAGE button or dial 55.  
Dial the desired zone number 0, 1, 2, 3 or 4.  
After the attention tone, make your announcement.  
NOTE: If you have a dedicated page zone button, it is not necessary to press PAGE  
and dial a zone number.  
MAKING AN EXTERNAL PAGE  
To make an announcement through the external paging speakers:  
•
•
•
Lift the handset.  
Press the PAGE button or dial 55.  
Dial the desired zone number 5, 6, 7 or 8.  
OR  
Dial 9 to page all external zones.  
After the attention tone, make your announcement.  
•
NOTE: If you have a dedicated page zone button, it is not necessary to press PAGE  
and dial a zone number.  
ALL PAGE  
To page all designated keysets in internal zone 0 and all external zones at the same  
time:  
•
•
•
•
Lift the handset.  
Press the PAGE button or dial 55.  
Dial , or press the ALL PAGE button.  
After the attention tone, make your announcement.  
NOTE:The LED on the PAGE button will only light when an All Page is in progress.  
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MEET ME PAGE  
•
•
•
•
•
•
•
Lift the handset.  
Press the Meet Me Page (MMPG) button or dial 54.  
Dial the desired zone number.  
After the attention tone, instruct the paged person to dial 56.  
Press WAIT or TRANSFER.  
Remain off-hook until the person dials 56 from any phone.  
The paged person will be automatically connected with you.  
CALL PARK AND PAGE  
When you have an outside call for someone who is not at his/her desk, you can  
park the call prior to paging. The system offers two different methods:  
MANUAL PARK ORBITS  
•
•
While in conversation, press the PARK button.  
Entered a desired orbit number (0-9), if the orbit number is busy dial another  
orbit number. Display users can press , to automatically place the call in any  
available orbit number and see the number in the display.  
Remember the selected orbit number.  
Replace the handset when finished.  
Lift the handset and make a page announcement as previously described  
(example:“John Smith park two”).  
•
•
•
To retrieve a parked call from orbit:  
•
•
Press the PARK button and dial the announced orbit number (0-9).  
You will be connected to the parked call.  
NOTES:  
1. You must have a PARK button or park access code to retrieve and place calls  
in park orbits.  
2. If the parked call is not retrieved within a pre-programmed period of time, it  
will recall your keyset and have a slow flashing amber light. You cannot park  
and page intercom calls.  
3. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
AUTOMATIC PARK WITH PAGE BUTTON  
•
While in conversation, press the PAGE button.The call is automatically parked  
at your station.  
•
•
Receive page tone and dial a desired page zone number.  
Make announcement indicating your extension number or the line number.  
Hang up.  
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To retrieve an automatically parked call:  
•
Dial 10 plus the number that was announced. If you have a PAGPK button,  
press it and dial the number that was announced. If you have a PARK button,  
press it and dial the announced orbit number.  
•
You will be connected to the parked call.  
NOTES:  
1. If the call is not retrieved within a pre-programmed period of time, it will recall  
your keyset and have a slow flashing amber light. You cannot park and page  
intercom calls.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
SETTING A MESSAGE INDICATION  
When you are calling another station and no one answers or you receive a busy  
signal, you can leave a message indication:  
•
•
Press the MESSAGE button or dial 43 and receive confirmation tone.  
Hang up. The MESSAGE button on the called station will light. Standard tele-  
phones receive special dial tone as a message indication or a lit message  
lamp,if the phone is equipped with one and they are connected to an 8MWSLI  
card (not available on the OfficeServ 100 or OfficeServ 7000 Series) or a  
16MWSLI card on the system.  
NOTES:  
1. A station can have up to five message indications.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
CANCELING MESSAGES  
To cancel a message indication that you left at another station, dial 42 plus the  
extension number of the station at which you left a message. To cancel all mes-  
sage indications left at your keyset, dial 42 plus your extension. Your MESSAGE  
light will go out.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
RETURNING MESSAGES  
•
Press the MESSAGE button or dial 43.The first station that left a message will  
be called automatically. If that station does not answer, your MESSAGE light  
will stay on.  
•
•
Repeat until all messages have been returned in the order received.  
Your MESSAGE light will turn off when all messages have been returned.  
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NOTES:  
1. Display keyset users can view message indications and return them in any  
order. See Viewing Message Indications under Display Features.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
3. If a message has been left at your keyset by a keyset in Auto Answer, you must  
manually cancel the message after it has been returned.  
PROGRAMMED MESSAGES  
When you will be away from your phone for any length of time, you can leave a  
programmed station message. Display stations calling you will see this message  
and be informed of your status or follow your instructions.  
•
Dial 48 plus any of the message codes (01–20) listed on the back of this user  
guide.  
•
•
To cancel any of these messages you might have selected, dial 48 plus 00.  
Press TRANSFER to exit and store your selection.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button.  
You can have multiple programmed message buttons (PMSG) and each one can  
have a different message code:  
•
•
Press any programmed message (PMSG) button. The message is set and the  
button will light red. Press the button again to turn off.  
Pressing another programmed message (PMSG) button will turn the previous  
one off and set a different programmed message.  
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CONVENIENCE FEATURES  
DO NOT DISTURB  
Use this feature when you want to block calls to your keyset.  
•
•
While on-hook, press the DND button or dial 401. The DND button lights  
steady red to remind you of this mode.  
To cancel DND, press the DND button again or dial 400. The DND light turns  
off.You can make calls while in the DND mode.  
NOTES:  
1. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button.  
2. If you place your keyset in DND mode and you do not have a DND button,  
your TSI button will flash to indicate DND status.  
ONE TIME DND  
If you are on a call and you do not wish to be interrupted while on that call, you  
can press the DND button and place your station in Do Not Disturb. When you  
hang up at the end of the call, DND will be automatically canceled and your key-  
set will be able to receive new calls. This feature requires a DND button.  
MUTE  
You can mute the handset transmitter or the microphone during any conversa-  
tion:  
•
•
Press the MUTE button. It will light red.  
To resume speaking, press the MUTE button again. The light turns off.  
BACKGROUND MUSIC  
When a music source is supplied, you may listen to music through the speaker in  
your keyset:  
•
•
While on-hook, press the HOLD button to hear music.  
Press the HOLD button again to turn music off.  
You can set the level of background music by using the VOLUME buttons while lis-  
tening to the music. This does not affect the speakerphone level.  
32  
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ESTABLISHED CALL PICKUP  
To pick up an established call in progress at a single line extension connected to a  
computer modem on your PC.  
•
•
Press the EP button for that station on your keyset and the call is automati-  
cally moved to your keyset.  
The single line extension on your modem will be disconnected.  
NOTE: You must have an assigned (EP button) button on your regular keyset, for  
the single line station.  
APPOINTMENT REMINDER/ALARM CLOCK  
This feature works like an alarm clock. Use it to remind yourself of an appointment  
later in the day (TODAY ONLY) or as a daily reminder every day (DAILY).You can set  
up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm.  
When the alarm rings, you will hear three short rings repeated three times. Lift the  
handset to answer the alarm. If you do not, the alarm will alert you two more times  
at five minute intervals.  
To set alarms:  
•
•
•
Press TRANSFER and then dial 112.  
Dial the alarm number 1, 2 or 3.  
Dial the time at which you want the alarm to sound. Enter the time as HHMM  
(hours and minutes) using the 24 hour clock.  
Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.  
Press TRANSFER to save.  
•
•
•
Repeat for each alarm if needed.  
To cancel individual alarms:  
•
•
•
Press TRANSFER and then dial 112.  
Dial alarm number 1, 2 or 3.  
Press the HOLD button.  
NOTE: Display keysets can show a reminder message. See Alarm Reminder  
Messages under Display Features.  
33  
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ANSWERING THE DOOR PHONE  
When you are programmed to receive calls from a door phone:  
•
•
•
You will receive three short rings repeated.  
Lift the handset or press SEND button.You are connected to the door phone.  
If an electric door lock release is installed, dial 13 to unlock the door.  
CALLING THE DOOR PHONE/  
ROOM MONITOR  
You may call the door phone and listen to what may be happening outside or in  
another room.  
•
•
Dial the extension number of the door phone.  
You will be connected to the door phone and you can listen or have a con-  
versation.  
•
If an electric door lock release is installed, dial 13 to unlock the door.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button.  
EXECUTIVE/SECRETARY HOT LINE  
If programmed, an executive and a secretary can have a hot line between them.  
When the executive station is in the DND mode, all of its calls will ring the secre-  
tary station.  
•
•
Either person can press the BOSS button to make a voice call to the other sta-  
tion.  
Using the hot line will override DND at the other station.This button will light  
red when the other station is in use.  
To transfer a call to a Boss in DND:  
•
•
Press the TRANSFER button followed by the BOSS button.  
Wait for the BOSS to answer to announce the call and hang up to complete  
the transfer OR  
•
Hang up to complete a blind transfer after pressing the BOSS button.  
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GROUP LISTENING  
When you are engaged on a call and you are using the handset, you may want  
other people to hear the distant party’s voice over the speaker:  
•
Press the LISTEN button to turn on the speaker.The microphone is not in use,  
so the distant party does not hear other parties present in your office.  
Press LISTEN again to turn the speaker off and resume private conversation.  
Repeat if necessary.  
•
•
NOTE: Depending on speaker volume and the acoustics of your office, it may be  
advisable to turn the group listening feature off before hanging up.This will elim-  
inate a momentary squeal.  
ACCOUNT CODES  
When equipped with optional equipment, your system will allow calls to be  
charged to a specific account.  
•
•
During any outside C.O. call, press the account (ACC) button.  
Enter the 3 digit account code bin number when prompted, OR  
If your button has an extender of 000 enter the account code (maximum 12  
characters including Q and #) and press ACC000 again, OR  
If your button has an extender other than 000 (001~999) account code con-  
tained in that bin will automatically be entered for your.  
LOCKING YOUR KEYSET  
You can lock your keyset to control misuse of your phone while you are away.You  
can unlock it when you return.Your default station passcode is 1234.  
•
•
•
•
While on-hook, press TRANSFER and then dial 100.  
Dial your four digit station passcode.  
Dial 1 to locking outgoing, 2 for locked all calls, or 0 to unlock.  
Press TRANSFER to store your selection.  
1
2
0
LOCKED  
OUTGOING  
LOCKED  
ALL CALLS  
UNLOCKED  
NO  
Make outside calls  
Receive outside calls  
YES  
YES  
YES  
YES  
NO  
ACCESS DENIED  
YES  
NO  
NO  
NO  
Make intercom calls  
YES  
YES  
Receive intercom calls  
35  
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MANUAL SIGNALLING  
Use this feature when you want to send a brief 500ms ring burst to another sta-  
tion, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or  
ringing).  
To send a signal to another station:  
•
•
Press the Manual Signalling (MS) button.  
You may press the MS button repeatedly to send multiple signals to the des-  
ignated station.  
NOTE: Your phone must have a Manual Signalling (MS) button with a station  
number extender assigned to it.  
OFF-HOOK VOICE ANNOUNCE  
Keysets may receive a voice announcement while on another call. The calling sta-  
tion must have an OHVA button. When you are in DND, you cannot receive OHVA  
calls. The OHVA feature will work with intercom and transferred calls.  
When you receive an OHVA and secure OHVA is ON, you will hear the announce-  
ment in the handset receiver, if you are using the handset. If secure OHVA is OFF  
then you will hear the announcement on the speaker, if you are talking on the  
handset. If you are using the speakerphone the announcement will always be  
heard through the speaker.  
To make an off-hook voice announcement:  
•
•
•
•
•
Dial the extension number or press the DSS button.  
When you receive a busy signal, press the OHVA button.  
After the attention tone, begin speaking.  
Finish the call by replacing the handset.  
Press the flashing CALL button on your keyset. This will place the original  
party on hold and allow you to talk to the announcing party.  
To return to your first party, press the button corresponding to your original  
call. This will disconnect the OHVA call.  
•
NOTES:  
1. When you are voice announcing to a station close to you, use the handset to  
avoid an echo effect.  
2. You cannot off-hook voice announce to single line telephones.  
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OHVA BLOCK  
Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing  
this button will prevent anyone from making an OHVA to you until you press the  
button again and cancel the blocking.  
OHVA REJECT  
Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing  
this button while receiving an OHVA call will disconnect the voice announcing  
party and return you to your original call.  
IN GROUP/OUT OF GROUP  
If your keyset is assigned to a station ring group, you can remove your keyset from  
the group and then put it back in.While you are out of the group, you can receive  
calls to your extension number but not calls to the group number. If you have an  
IN/OUT button with the group number assigned.  
•
•
Press the IN/OUT button. It will light red when your keyset is in the group.  
Press the IN/OUT button again to exit the group and turn the light off. Repeat  
as necessary.  
If you do not have an IN/OUT button:  
•
Dial the IN/OUT access code number ________________, then the group  
number, then 0 to exit the group or 1 to enter the group.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand-  
set or press SPEAKER button.  
The IN/OUT button can include an extender to indicate the specific group that  
this button will affect. This means that if you are in multiple groups, you can de-  
cide for which groups you will receive calls.  
37  
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CUSTOMIZING YOUR KEYSET  
AME PASSWORD  
This feature allows people using the AME feature to enable password protection.  
This will prevent unauthorized people from listening to your messages being left.  
The passcode is the same as your station passcode. This feature only applies if  
there is an SVMi card installed in the system and your keyset has a programmed  
AME button.  
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.  
Dial 101 to turn on AME PASSCODE or 100 to turn it off.  
Press TRANSFER to store your selection.  
AUTO CAMP-ON  
This option allows intercom calls to be automatically camped on, if possible, when  
a busy station is called.  
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.  
Press 081 to turn CAMP-ON on or 080 to turn it off.  
Press TRANSFER to store your selection.  
SELECT RING TONE  
Each keyset user can select any one of eight ring frequencies:  
•
•
•
While on-hook, press TRANSFER and then dial 111.  
Dial 1–8 or press the UP and DOWN buttons to hear each tone.  
When you hear the tone that you prefer, press TRANSFER to save it.  
NOTE: Specific lines or stations may be programmed to ring with a different  
tone than what you have selected for your keyset.  
CHANGE YOUR PASSCODE  
From the factory, your station passcode is 1234.You can change your station pass-  
code whenever you desire.  
•
•
•
•
While on-hook, press TRANSFER and then dial 101.  
Dial your old passcode.  
Dial a new passcode (must be four characters).You can use 0–9.  
Redial the new passcode to verify. If successful, you will hear two beeps. Four  
beeps indicate an incorrect code. Reenter the code again.  
Press TRANSFER to store the new passcode.  
•
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SET ANSWER MODE (INTERCOM)  
You can receive internal calls in one of three modes (see Answering Intercom Calls  
under Intercom Calls for descriptions):  
•
•
•
While on-hook, press TRANSFER and then dial 103.  
Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.  
Press TRANSFER to store your selection.  
SET ANSWER MODE (CO)  
Your incoming CO calls can be set to follow the intercom answer mode.  
•
•
•
•
While on-hook, press TRANSFER and then dial 110  
Dial 15 to access AUTO ANS CO.  
Press the VOLUME UP or DOWN key to change status.  
Press TRANSFER to store your selection.  
NOTE: When your keyset is programmed for Auto Answer and you have Forward  
No Answer (FNA) turned on, you must answer screened transfers by pressing the  
SEND button before your FNA timer expires or the call will forward.  
AUTOMATIC HOLD  
While on an outside call, pressing a line button, route button or a flashing CALL  
button will automatically put your call on hold and connect you to the next call.  
This feature can be turned on or off at your keyset.  
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.  
Dial 001 to turn Automatic Hold on or 000 to turn it off.  
Press TRANSFER to store your selection.  
NOTE: Intercom calls can be automatically put on hold by pressing TRANSFER.  
HEADSET OPERATION  
Keyset users can switch between headset mode and handset mode. When using  
headset mode, press the SEND/END button to answer and release calls.  
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.  
Dial 021 to use the headset or 020 to use the handset.  
Press TRANSFER to store your selection.  
39  
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Your keyset may be equipped with a Headset mode button. If it is so equipped  
pressing this button while the light is out will cause the keyset to enter headset  
mode and the light will illuminate to indicate this. Pressing the button while the  
light is lit will cause the keyset to return to handset mode and the light will go out.  
HOT KEYPAD  
On your phone system your keyset’s keypad can be made“live”or“hot”so that it is  
not necessary to lift the handset or press the SPEAKER button before you begin  
dialing. Calls can be made and features activated by simply dialing the C.O. line  
number, trunk group access code, intercom number or feature access code. To ac-  
tivate this feature:  
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.  
Dial 031 to turn the Hot Keypad on or 030 to turn it off.  
Press TRANSFER to store your selection.  
KEY CONFIRMATION TONE  
You can hear a short beep (confirmation tone) each time you press a button on the  
dial pad. This tone can be turned on or off.  
•
•
•
While on-hook, press TRANSFER and then dial 110.  
Dial 040 to turn tones off or 041 to turn tones on.  
Press TRANSFER to store your selection.  
REJOINING A PAGE  
This feature allows you to hear the remaining portion of an ongoing internal page  
after you return your keyset to idle. To enable this feature:  
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.  
Dial 051 to turn this feature on or 050 to turn it off.  
Press TRANSFER to store your selection.  
RING PREFERENCE  
This feature automatically answers ringing calls when you lift the handset or press  
the SEND button.This method will always answer calls in the order they arrived at  
your keyset.When you turn ring preference off, you must press the flashing button  
to answer a call, allowing you to answer calls in the order you choose.  
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.  
Dial 061 to turn ring preference on or 060 to turn it off.  
Press TRANSFER to store your selection.  
40  
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AUTO ANSWER CO CALLS  
This option will allow CO calls that directly ring your phone to auto answer.When  
a CO call arrives at your station and this option set for ON your phone will sound  
two beeps, the same as when a screened transfer is completed, and you will be  
connected to the CO call. In order for this option to work the station must also be  
programmed for auto answer (see SET ANSWER MODE).  
•
•
•
While on hook, press TRANSFER and then dial 110.  
Dial 151 to turn Auto Answer CO on or 150 to turn it off.  
Press TRANSFER to store your selection.  
NOTE: Outside lines must ring your station directly for the Auto Answer CO to  
work. Lines ringing a station group will not cause your phone to Auto Answer.  
DISPLAY SPEED DIAL NAME  
This option allows you to view the name associated with a speed dial number as  
it is dialed.  
•
•
•
With you handset on-hook, press TRANSFER and then dial 110.  
Press 111 to turn DISP SPDNAME on or 110 to turn it off.  
Press TRANSFER to store your selection.  
CALLER ID REVIEW ALL  
This feature allows display keyset users to review Caller ID information for calls  
sent to their stations.This list can be from ten to fifty calls in a first in,first out basis.  
The list includes calls that you answered and calls that rang your station but that  
you did not answer.When reviewing this list, you can press one button to dial the  
person back. The system must be using LCR to dial the stored number.  
•
•
•
With you handset on-hook, press TRANSFER and then dial 110.  
Press 121 to turn CID REVIEW ALL on or 120 to turn it off.  
Press TRANSFER to store your selection.  
SECURE OHVA  
This option allows you to receive OHVA calls via the speaker while you are on the  
handset.  
•
•
•
With you handset on-hook, press TRANSFER and then dial 110.  
Press 131 to turn AUTO CAMP-ON on or 130 to turn it off.  
Press TRANSFER to store your selection.  
41  
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ENBLOCK DIALING  
This option allows you to dial digits then press the SEND button to make the call  
(like a cellphone).  
•
•
•
While the handset on-hook press TRANSFER then dial 110.  
Dial 161 to turn Enblock Dialing ON or 160 to turn it off.  
Press TRANSFER to store your selection.  
42  
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DISPLAY FEATURES  
INTERACTIVE DISPLAY KEYS  
The three keys below the display are substitutes for dedicated feature keys and ac-  
cess codes. Pressing one of these buttons has the same effect as pressing a pro-  
grammable button. These buttons are called soft keys as their functions are not  
fixed.They change to present you with the best options for that call condition.The  
use of soft keys allows the programmable buttons to be used for more DSS and  
speed dial buttons.  
The SCROLL button is used to display options available to the user at a particular  
time or during a specific procedure. Press this button once while in the idle state  
to view the three main categories available.  
201: STN NAME  
CALL OTHER ANS  
ANSWER: Guides you through the options to answer calls.  
OTHER: Guides you through features other than making or answering calls.  
CALL: Guides you through the options to make a call.  
Select one of the main categories: CALL, OTHER or ANS (ANSWER). Press the  
SCROLL button to display additional options available under each of the three  
main categories.The symbol ¬ displayed as the last character on the lower line of  
the display indicates that there are additional options. Press the SCROLL button to  
display these additional options.  
User instructions will be displayed in lower case letters. Options assigned to soft  
keys will be in upper case letters.  
DIRECTORY INFORMATION  
An 11 character directory name can be assigned to each extension number.  
Display keyset users can view the name of the called or calling station before an-  
swering.  
Each outside line can have an 11 character directory name. Incoming calls can be  
easily identified and answered with different greetings.  
Outside and internal calls ringing to a station group will display [CALL FOR xxx]  
where xxx is the station group number.This allows you to answer calls directed to  
you differently than calls directed to your group.  
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CALL LOG  
(See also Special Application Menu-Outgoing Call Log)  
The system can log both incoming and outgoing calls placed from or to your tele-  
phone. You must have a LOG button programmed on your keyset and assigned a  
review list.  
Each IN and OUT list can be up to 50 numbers maximum. They are assigned in  
blocks of 10 each.  
•
•
•
Press the LOG key.  
Press either the IN or OUT key.  
View the first IN/OUT telephone number. At this point you may select one of  
the three options related to this number or use the UP/DOWN keys to scroll  
through your list of calls.  
•
•
Press the CLEAR button to erase this number from the list.  
Press the NND key repeatedly to view the Name, Number, or Date associated  
with this call.  
•
Press the DIAL key to call this number.  
These options are the same for the incoming or outgoing call logs.  
DIAL BY NAME  
(See also Special Application Menu-Name Search)  
Each station or speed dial number can have an associated directory name. A sta-  
tion or speed dial number can be selected by scrolling alphabetically through a  
directory name list. This on-line “phone book” allows the user to look up and dial  
any station or speed dial number in seconds.  
•
•
Press the DIR button (DIRECTORY).  
Select the directory you wish to use: PERS (personal speed dial numbers), SYS  
(system speed dial numbers) or STN (station names).  
Dial the key on the keypad that corresponds to the first letter of the name you  
wish to search for.  
•
•
•
Use the UP and DOWN arrows to scroll through the names.  
Press the DIAL soft key to dial the number.  
NOTE: A DIR button can have an extender to take you directly to one of the above  
lists (PERS, SYS, or STN).  
44  
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CALL PROGRESS DISPLAYS  
During everyday call handling, your keyset display will provide information that is  
helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER  
TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall  
from 204], [Call for 501], [message frm 204] and [FWD ALL to 204] keep you in-  
formed of what is happening and where you are. In some conditions you are  
prompted to take an action and in other cases you receive directory information.  
DISPLAY NUMBER DIALED  
Display keysets begin showing digits as they are dialed. They will stay in the dis-  
play until the call duration timer comes on automatically or the TIMER button is  
pressed. If the call duration timer is not used, the number dialed will be displayed  
until the call is released, transferred or put on hold.  
CALL DURATION TIMER  
The system can be set to automatically time outside calls. A few seconds after you  
dial a telephone number, the timer appears in the display. It appears immediately  
for incoming calls. The call timer continues for the duration of the call. Call dura-  
tion times are displayed in minutes and seconds. If a call lasts longer than 60 min-  
utes, the timer restarts.  
You can press the TIMER button to manually begin timing a call. Press it again to  
stop timing. If you press it while the automatic timer is on, the call duration time is  
restarted.  
AUTO TIMER  
Display keyset users may have the timer automatically start when they answer  
incoming calls or after a short delay on an outgoing call.  
•
•
•
With the handset on-hook, press TRANSFER and then dial 110.  
Dial 011 to turn the auto timer on or 010 to turn it off.  
Press TRANSFER to store your selection.  
TIMER FUNCTION  
Display keyset users may use this feature as a simple stopwatch.  
•
•
•
•
When the keyset is idle, press the TIMER button to start timing.  
Press the TIMER button again to stop timing.  
Read the elapsed time in the display.  
Lift the handset and replace it. The display will return to date and time.  
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VIEWING MESSAGE INDICATIONS  
You can view all of your message indications before you return them:  
•
With the handset on-hook, press the MESSAGE button with the red flashing  
light.  
•
•
The first station that left a message indication will be displayed.  
Press the UP and DOWN arrows to scroll through the stations that left mes-  
sage indications. Use the soft keys to reply, clear or advance to the next mes-  
sage.  
•
Press the END button to return your keyset to the idle condition.  
ALARM REMINDER MESSAGES  
(See also Special Application Menu-Name Search)  
When you use the alarm/appointment reminder feature, you create a 16 charac-  
ter reminder message. When the alarm rings, your message will appear instead of  
[ALARM REMINDER]. To program reminder messages:  
•
•
•
Press TRANSFER and then dial 116.  
Dial the alarm number 1, 2 or 3.  
Dial the time you want the alarm to go off.Enter the time as HHMM (hours and  
minutes) using the 24 hour clock.  
•
•
Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type.  
Write your message using the dial pad keys. Each press of a key selects a char-  
acter. Pressing the next key moves the cursor to the next position. For exam-  
ple, if your message is “TAKE MEDICATION,” press 8 once to get the letter “T.”  
Press 2 once to get “A.” Press 5 twice to get “K.” Continue selecting characters  
from the following table to complete your message.  
•
•
Press the TRANSFER button to store the alarm and reminder message.  
Repeat for each alarm if needed.  
COUNT  
DIAL 0  
DIAL 1  
DIAL 2  
DIAL 3  
DIAL 4  
DIAL 5  
DIAL 6  
1
2
>
?
3
.
4
)
5
0
1
2
3
4
5
6
<
space  
,
!
A
D
G
J
B
E
C
F
I
@
#
$
%
^
H
K
N
L
O
M
46  
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DIAL 7  
DIAL 8  
DIAL 9  
DIAL ,  
NOTES:  
P
T
W
:
Q
U
X
=
R
V
Y
[
S
Q
Z
]
7
8
9
,
1. When the character you want appears on the same dial pad key as the previ-  
ous character, press UP to move the cursor one space to the right.  
2. Other symbols are available for DIAL #.  
To cancel an individual alarm and reminder message:  
•
•
•
•
Press TRANSFER and then dial 112.  
Dial alarm number 1, 2 or 3.  
Press the HOLD button.  
Press the TRANSFER button.  
PERSONAL SPEED DIAL NAMES  
Each personal speed dial number can have an 11 character name assigned to it.  
This name is used to select the speed dial bin when you are dialing by directory.  
•
•
•
Press TRANSFER and then dial 106.  
Dial the speed dial bin number 00–49.  
Write your message using the procedure described in Alarm Reminder Mes-  
sages.  
•
•
Press the TRANSFER button to store the speed dial name.  
Repeat for each speed dial bin if necessary.  
STATION NAMES  
You can assign an 11 character name to your keyset.This allows other display key-  
set users to call you using the directory dial feature.  
To program a station name:  
•
•
Press TRANSFER and then dial 104.  
Enter the 11 character name using the procedure described in Alarm Remind-  
er Messages.  
•
Press TRANSFER to store the name.  
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MANAGING KEY ASSIGNMENTS  
You can view your key assignments and add extenders to some of your program-  
mable keys for easy one touch operation of frequently used features.  
•
•
While on-hook, press TRANSFER and then dial 107.  
Use the VOLUME buttons to scroll through all of your programmable buttons  
OR press the programmable button to which you want to add the extender.  
When you reach a key listed below, dial the corresponding extender.  
Press TRANSFER to store and exit programming.  
•
•
Please refer to the Enhanced Display Programming Section provided by your instal-  
lation company when requested for a complete list of descriptions and extenders  
for any keys you may have programmed on your keyset.  
NOTE: Confirm that the cursor is placed correctly before you enter the extender.  
LCR WITH CLEAR  
When you are making an outside call using LCR and dial an incorrect digit, you can  
press the CLEAR soft key to reenter the telephone number. You do not need to  
redial 9 to reaccess LCR.  
BACKSPACE WITH LCR  
If you misdial while using LCR, you can delete digits shown in the display by press-  
ing the BSPC soft key as many times as necessary.  
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TEXT MESSAGING  
This feature allows two digital keyset users to respond to each other with prepro-  
grammed text messages. After receiving an Off Hook Voice Announcement or  
Station Camp-On, you may respond with a text message while continuing to talk  
and listen to your outside party.The other station can view this message and take  
the appropriate action or respond back with another text message.  
You must be permitted to use the Text Messaging feature. See your System  
Administrator or Technician to be assigned this feature. They will assign you ten  
(10) blank messages.You can create any 16 character messages (01 to 10) that are  
appropriate for your use.  
NOTE: See ALARM REMINDER MESSAGES for instructions on how to enter charac-  
ters to create a text message.  
Familiarization with the two digit message numbers you will use the most will  
make this procedure quick and easy. However if you do not know them, use the  
UP/DOWN button to scroll to the desired message, then press SEND.  
The basics steps in text messaging are:  
1. Press TMSG soft key to begin text messaging.  
2. Dial the 2 digit number for the desired message.  
3. Confirm this is the intended message then press SEND.  
4. Wait for a reply from the other station (steps 1, 2 & 3)  
5. When any station presses EXIT the displays at both stations return to their  
previous call progress condition.  
At all times after step 1 you can talk and listen to your caller while repeating steps  
2.  
The following example will better demonstrate how to use Text Messaging. In this  
example station 201 is making an off hook voice announcement to station 205  
who after hearing the announcement will respond with a text message.  
STATION 201: LINDA  
STATION 205: JOHN  
received a call on line 702  
is talking on line 701  
Talking on line 702  
702:  
01:15  
701:  
05:25  
CONF PAGE MUTE  
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Press TRANSFER  
Transfer:  
RETURN  
Dial 205  
205:busy  
OHVA  
CAMP ON  
ꢀ
OHVA to 205  
OHVA from 201  
TMSG REJECT  
Wait for reply  
GIVE THE CALL  
TMSG:01  
SEND  
Dial 03 or press ꢁ twice  
ASK THEM TO HOLD  
TMSG:03  
SEND  
ꢀ
ASK THEM TO HOLD  
Wait for reply  
TMSG  
EXIT  
ꢀ
702:  
01:45  
701:  
05:55  
CONF PAGE MUTE  
CONF PAGE MUTE  
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CALLER ID  
WHAT IS CALLER ID?  
Caller ID is the name given to the telephone company-provided feature that de-  
livers the telephone number and sometimes the name of the person calling your  
phone. There are two types of Caller ID; the first delivers the calling party’s tele-  
phone number only and the second (sometimes referred to as “Deluxe” Caller ID)  
delivers both the calling party’s telephone number and name as listed in the tele-  
phone directory.  
The phone system can handle both types of Caller ID; in fact, in the case of num-  
ber only delivery, the system can be programmed to insert a name for a specific  
telephone number. However, even though you are paying to receive Caller ID  
information, there are some circumstances that mean you will not receive this in-  
formation. The six most common reasons are listed below along with the display  
information that the system will provide.  
PRIVATE  
The caller does not wish his/her name or number to be re-  
vealed to you. This type of call can be stopped at the tele-  
phone company by dialing an access code on your outside  
lines. This will redirect these PRIVATE calls to an announce-  
ment that states that you do not wish to receive calls that  
have had Caller ID blocked.The code to block these calls can  
usually be found in the front section of the telephone direc-  
tory.  
OUT OF AREA  
PAYPHONE  
The caller is calling from an area that cannot provide Caller  
ID information (for example, international calls) or he/she is  
calling from a type of circuit that cannot provide Caller ID  
information, for example, some outbound WATS lines.  
The caller is calling from a coin-operated telephone. The  
telephone company will send this information as there are  
no directory listings for pay phones.The number will be de-  
livered as usual.  
INVALID CID INFO  
NO CID RECEIVED  
This is a message that will be displayed when CID informa-  
tion is sent on the line but was somehow corrupted.  
This is a message that will be displayed when there was no  
CID information sent on the line.  
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NO CID DSP  
Caller ID Digital Signal Processors (CIDDSP’s) are resources  
in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000  
Series systems required for receiving CID data. If there are  
no CIDDSP’s available at the time a call comes in, this is the  
message you will see on your display.  
NOTE:The Caller ID features require optional software and/or hardware.Please see  
your service and installation company for details.  
WHAT IS ANI?  
ANI (Automatic Number Identification) is a feature offered by some telephone  
service providers that provides the calling party’s telephone number. This service  
is only available on E&M Tie Lines on a T1, digital trunk. ANI is similar to Caller  
Identification (CID) but the format and information of the calling person is differ-  
ent. CID uses FSK signalling and ANI uses DTMF signalling. Usually, with ANI, a call-  
ing party’s identity is the Listed Directory Number (LDN) unless a separate bill-to-  
number has been specified, (in which case the bill-to-number will be sent). Note  
that ANI does not provide calling party NAME,only the number.The phone system  
can provide calling number to name translation table.  
WHAT IS CLI?  
On ISDN circuits, calling party information is called CLI and is supported on both  
BRI and PRI type circuits. On BRI circuits the system only supports number deliv-  
ery and, like ANI, a name can be attached to the telephone number of frequent  
callers via the Caller ID translation table. On 5ESS and NI2 PRI circuits both name  
and number support is provided on the OfficeServ 100, OfficeServ 500, and on the  
OfficeServ 7000 Series systems.  
SELECTING YOUR CALLER ID  
DISPLAY  
You can decide if you want to see the Caller ID name or Caller ID number in the  
display.Regardless of which one is selected,you can press the NND button to view  
the other pieces of Caller ID information. To select the type of Caller ID informa-  
tion you wish to view first:  
•
•
•
With the handset on-hook, press TRANSFER and then dial 119.  
Dial 0 for CID options, 1 for ANI options, or 2 for CLI options.  
Dial 0 if you do not wish to view CID information, 1 to view the NUMBER first  
or 2 to view the NAME first.  
•
Press TRANSFER to exit and store your selection.  
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VIEWING THE NEXT CALLER ID CALL  
In the event that you have a call waiting or a camped-on call at your keyset, you  
can press the NEXT button to display the Caller ID information associated with  
the call in queue at your keyset. Either the CID name or CID number will show in  
the display depending on your Name/Number selection.  
To view Caller ID information for calls that have been camped-on to your keyset,  
press the NEXT button. If your keyset does not have a NEXT button, press the CID  
button and then the NEXT soft key.  
SAVING THE CALLER ID NUMBER  
At any time during an incoming call that provides CID information, you may press  
the SAVE button to save the CID number.If your keyset does not have a SAVE but-  
ton, press the CID button, the SCROLL button and then the SAVE soft key.The sys-  
tem must be using LCR to dial the saved number.  
REDIALING A SAVED CALLER ID  
NUMBER  
To redial a number that has been saved, press the SNR button or dial 17.  
NOTES:  
1. Your telephone system must have LCR correctly programmed to redial the  
saved number.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the SPEAKER button before you begin dialing.  
STORING A CALLER ID NUMBER  
At any time during an incoming call that provides CID information, you may save  
the CID number as a speed dial number in your personal speed dial list.To store a  
Caller ID number in a personal speed dial bin:  
•
Press the STORE button. The system displays the speed dial bin in which the  
number was stored, OR  
•
•
•
Press the CID button and then press the SCROLL button.  
Press the STORE soft key.  
The system displays the speed dial bin in which the number was stored.  
NOTE: Your telephone system must have LCR correctly programmed to redial the  
saved number. If LCR is not being used on your system, you will not be allowed to  
STORE CID numbers.  
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INQUIRE CALLER ID PARK/HOLD INFO  
If you are informed that an incoming call is on hold or has been parked for you,  
you may view the Caller ID information before you retrieve the call.This may influ-  
ence how you choose to handle the call.  
From an idle keyset:  
•
Press the INQUIRE button, OR  
Press the CID button and then the INQUIRE soft key.  
Dial the trunk number.  
You may now answer the call by pressing the ANS button, OR  
You may use NND to view more information about this call, OR  
You can return to the idle condition by pressing IGNORE.  
•
•
If you are on a call:  
•
Press the INQUIRE button.Your existing call will go on hold, OR  
Press the CID button and then the INQUIRE soft key to place the first call on  
hold.  
•
•
Dial the trunk number.  
You may now answer the call by pressing the ANS button, OR  
You may use NND to view more information about this call, OR  
You can return to the idle condition by pressing IGNORE.  
NOTES:  
1. If you are on an intercom call or you have Automatic Hold turned off, you  
must finish the existing call or place it on hold before inquiring.  
2. If you inquire about an outgoing call, you will receive a [call no longer avail-  
able] display.  
REVIEWING PAST CALLER ID CALLS  
This feature allows you to review CID information for calls sent to your keyset.This  
list can contain 10–50 calls in a last-in,first-out basis.The list includes calls that you  
answered and calls that rang your keyset but that you did not answer. When  
reviewing this list, you can press one button to dial the person back. The system  
must be using LCR to dial the stored number.To access the CID information stored  
in your REVIEW list:  
•
Press the REVIEW button, OR  
Press the CID button and then press the REVIEW button.  
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•
•
If you have entries in your review list, the most recent call will be shown first.  
You can now CLEAR this entry, OR  
Use NND to view more information about this call, OR  
Press DIAL to call this person back, OR  
Press SCROLL and then press STORE to save this number in a personal speed  
dial bin.  
NOTES:  
1. Each keyset defaults with ten review bins. Please see your system administra-  
tor to determine the number of bins assigned to your keyset.  
2. Your system must have LCR correctly programmed to allow you to DIAL num-  
bers from the review list or to STORE entries from the review list.  
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SPECIAL APPLICATION MENU  
Below are instructions for additional call processing and special applications that  
can be accomplished via the LCD programming.These features and functions can  
be accessed by pressing the MENU button. Follow the user instructions below to  
utilize these features and functions.  
After pressing the MENU button, use the direction button to scroll to the desired  
menu option. Press ENTER to access the menu. To navigate within the menu you  
may scroll to the desired option/function or dial the associated option function  
number.  
Press END button to exit programming.  
MENU OPTIONS  
Note that some of the features listed here may require system programming and  
configuration in order to function. See your system administrator for details.  
Press the MENU button to access the options below. Use the UP/DOWN direc-  
tional button to scroll to, and within option menus and sub menus. You may also  
dial the option number, after pressing the MENU button.  
1. OUTGOING LOGS: Allows you to view a list of the 30 most recent outgoing  
calls from the keyset. You may return the call directly from the displayed sta-  
tus.  
•
•
•
Scroll or dial option number 1. Outgoing Call Log.  
Press ENTER.  
Scroll to the desired PHONE NUMBER and press the SEND button to  
automatically dial the number.  
OR  
•
Press CANCEL to return to Main Menu.  
OR  
•
Press END to exit programming.  
2. INCOMING LOGS: Allows you to view a list of the 30 most recent incoming  
calls to the keyset.You may return the call directly from the displayed status.  
•
•
Scroll or dial option number 2. Incoming Call Log.  
Scroll to the desired PHONE NUMBER and press the SEND button to  
automatically dial the number.  
OR  
•
Press CANCEL to return to Main Menu.  
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OR  
•
Press END to exit programming.  
3. SPEED DIAL: Allows you to search through Station and System Speed Dial  
Numbers.You may dial the number directly from the displayed status.  
•
•
•
Scroll or dial option number 3. Speed Dial.  
Press ENTER.  
Scroll to option or dial desired option.  
1. Personal Speed  
2. System Speed  
•
Press ENTER.  
OR  
•
Scroll to the desired number and press the SEND button to automatical-  
ly dial the number.  
OR  
•
Press CANCEL to return to main menu.  
OR  
•
Press END to exit programming.  
4. DIRECTORY DIAL: Allows you to search for station speed, system speed and  
station numbers based on their associated programmed name.  
•
•
•
Scroll or dial option number 4. Directory Dial.  
Press ENTER.  
Scroll to option or dial desired option.  
1. Personal Speed  
2. System Speed  
3. Station Number  
•
•
Enter the name associated with that speed number or station number.  
Press the SEND button to automatically dial the number.  
OR  
•
Press CANCEL to return to main menu.  
OR  
•
Press END to exit programming.  
5. FORWARD SET: Allows you to assign station call forward condition for the  
phone.You must first set the forward type and destination (Options 2-5) then  
activate the forwarding in option 1.  
•
•
•
Scroll or dial option number 5. Forward Set.  
Press ENTER.  
Scroll to or dial the desired forward option and assign station number to  
forward your station to.  
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2. ALL FWD NO.  
3. BUSY FWD NO.  
4. NOANS FWD NO.  
5. DND FWD NO.  
0. FWD CANCEL  
•
•
Press ENTER.  
Scroll to or dial 1. FORWARD TYPE and scroll to or dial the desired for-  
ward type.  
•
•
Press ENTER to activate the desired call forward type.  
Press CANCEL to return to main menu.  
OR  
•
Press END to exit programming.  
6. ALARM REMINDER: Allows you to set an Alarm Reminder. Up to three alarms  
may be set.  
•
•
•
•
Scroll or dial option number 6. Alarm Reminder.  
Scroll or dial the desired Alarm number (Alarm 1-3).  
Press ENTER.  
Enter Alarm Type.  
0. NOT SET: Disables alarm.  
1. TODAY: Rings alarm one time only, on the day set.  
2. DAILY: Rings alarm daily at time set.  
•
Press ENTER.  
•
•
•
Display confirms setting and returns to that alarm set menu.  
Scroll up to set ALARM TIME.  
Press ENTER.  
•
•
Enter ALARM TIME (Military Format).  
Press ENTER.  
•
Display confirms setting.  
•
Press CANCEL to return to main menu.  
OR  
•
Press END to exit programming.  
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SVMi E-Series  
This section describes how to setup and use the various features available to a  
Subscriber. A Subscriber is a person that has been authorized access to the vari-  
ous features and services available in the SVMi E-Series. Please review this section  
carefully before you use your Authorized Features and Services, known as  
Subscriber Services.  
Voice Mail is one of the Subscriber Services available. Your voice mail box has the  
capability of storing private messages, and offers a number of options for sending  
or redirecting messages as well as provides several ways to notify you of new mes-  
sages.  
Another very common Subscriber Service is Access Manager.This allows you con-  
trol over when and where you receive your calls as well as what to speak to your  
callers in the event you are unable to speak to them directly. The ‘events’ are  
referred to as “Call Conditions”. No-Answer, Busy, and Blocked are the most com-  
monly used Call Conditions.  
This guide can be used by Subscribers from within the office or from telephones  
outside the office. The basic operation is the same, but the access method will be  
different. See the SVMi E-Series Subscriber Services Menu Diagram for more  
details.  
Note that some features and prompts detailed here may not be available to all  
Subscribers. See your System Administrator if you have questions about feature  
availability.  
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SVMi E-Series Subscriber Services Menu  
r  
NOTE: All options shown MAY NOT be authorized. If an option is not available  
please speak to your system administrator.  
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ACCESSING YOUR MAILBOX  
[Also known as Subscriber Services Menu]  
Inside Callers [Subscriber logging in from their Desk]  
•
Dial the SVMi E-Series access number or press the key assigned to ring  
SVMi E-Series [VMMSG].  
•
Enter your personal password when prompted (the default password is  
0000).  
Outside Callers [Subscribers calling from Cell Phones or outside of the  
office environment]  
•
•
•
Dial the phone number that will be answered by the SVMi E-Series.The main  
greeting will answer.  
At the main greeting dial [#] plus your Subscriber (or mailbox) number  
(Subscriber and Mailbox numbers will usually match your extension number).  
Enter your personal password when prompted (the default password is  
0000).  
Access your Subscriber Services (or Mailbox) from a Station  
other than your Own (or checking a mailbox associated with a  
different station)  
•
Press the [VMMSG] key or dial the SVMi E-Series group number. You will be  
prompted to enter a password.  
•
•
Press [,]. This will take you to the Main Auto Attendant Menu.  
Press [#] plus the Subscriber number of your choice.You will be prompted to  
enter you password.  
At this point the inside and outside callers follow the same instructions. You will  
hear a message stating the number of messages left in your mailbox.You will then  
hear the Subscriber Services Menu with the following options:  
1
2
3
4
5
6
#
,
Listen to New Messages - See Listening to your Message.  
Record and Send Message - See Sending Messages.  
Review Saved Messages - See Listening to your Message.  
Access Manager - See Access Manager.  
Personal Greetings - See Personal Greetings.  
Mailbox Administration - See Mailbox Administration.  
Personal Services - See Personal Services.  
Return to Main Menu.  
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GETTING STARTED  
Using your new SVMi E-Series Subscriber Services is as simple as following a few  
simple spoken instructions. First time users should read this section as a tutorial.  
You should start with the following steps:  
•
Access your Subscriber Services Menu - You already know how to do this.  
From the Subscriber Services Menu:  
•
•
•
•
•
Record a Primary/No-Answer Personal Greeting. Dial [5][1].  
Record a Mailbox Greeting. Dial [5][7].  
Change your access code (Password). Dial [#][7][1].  
Record your name. Dial [#][7][2].  
Enter your directory name. Dial [#][7][3].  
After you have completed the steps above your Subscriber Services are set up and  
ready to use.  
LISTEN TO YOUR MESSAGES  
If there are new messages in your mailbox your [VMMSG] key will be lit. Call the  
SVMi E-Series by pressing this key, and when prompted enter your password.You  
will then be at the Subscriber Services Menu. Select [1] to listen to new messages  
or [3] to listen to saved messages.  
Note:After you enter your password, if“Autoplay of New Messages”is enabled and  
you have new messages the SVMi E-Series will begin to play them automatically.  
A subscriber can control this feature. From the Subscriber Services Menu [6] [5]  
toggles “Autoplay of New Messages” ON/OFF.  
SUBSCRIBER SERVICES MENU  
The following is a list of all the options available in the Subscriber Main Menu.  
1
LISTENING TO NEW MESSAGES  
GROUP NEW MESSAGES  
RECORD AND SEND A MESSAGE  
LISTENING TO OLD MESSAGES  
GROUP OLD MESSAGES  
ACCESS MANAGER  
11  
2
3
33  
4
5
PERSONAL GREETINGS  
6
MAILBOX ADMINISTRATION  
PAUSE / RESUME  
8
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0
,
#
PLAY MENU OPTIONS  
EXIT TO AUTO ATTENDANT  
PERSONAL SERVICES  
1 or 3  
LISTENING TO OLD OR NEW MESSAGES  
1
Play / replay the message you just heard.  
Play the previous message.  
11  
2
Save the message you just heard and listen to the next message.  
Delete the message you just heard and listen to the next message.  
Reply to the message.  
3
4
This will allow you to leave a message in the mailbox of the sender (if the  
sender has a mailbox on this system).  
5
Return the call directly to the telephone number that left the message.  
This will work for internal and external callers, but Caller ID service is need-  
ed to use this feature on an outside call.  
55  
Deliver a fax copy.  
This will allow you to receive attached faxmail document(s). Faxmail docu-  
ments can be delivered to any fax machine of your choice as long as out  
calling is authorized. You can also have faxmail messages automatically  
delivered to the fax machine of your choice.  
6
Forward the message and saves a copy.  
The subscriber can be selected by dialing their mailbox number (nnn),  
using the directory service (#) or you may also add comments and leave it  
as a memo to yourself (##).  
The Send and Copy Service (option 6) allows a user to send copies of a mes-  
sage to multiple recipients easily. A different introduction message may be  
left for each recipient.  
7
Rewind the message 5 seconds.  
77  
Change playback volume of the recording.  
There are two levels of volume during playback. Dialing this code will tog-  
gle between the two levels.  
8
9
Pause or resume during message playback.  
Fast forward the message 5 seconds.  
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99  
0
Change playback speed of the recording.  
There are two levels of speed during playback. Dialing this code will toggle  
between the two speeds.  
Play options.  
Pressing this key will play all the menu options available to you from this  
point.  
00  
#
Hear the time and date, and sender's information of the message you just  
heard. Sender information is not available on outside calls.  
Move to the next message. This does not Save or Discard the current mes-  
sage - it is retained as new.  
##  
Scan. Plays first 7 seconds of a message then skips to next message. This is  
similar to the scan button on a radio. It will allow you to find a specific mes-  
sage quickly. To stop scanning press [1].  
,
Cancel and return to previous menu.  
11 or 33  
GROUP NEW OR OLD MESSAGES  
Messages can be grouped as either Reminders, press [3] or Messages from a spe-  
cific sender, press [9].  
Additionally you can press [#] and hear a summary of your mailbox contents:  
a) Number of messages  
b) Number of reminders  
c) Number of urgent messages  
d) Number of messages needing a callback  
e) Number of private messages  
f) Number of fax messages  
2
RECORD AND SEND A MESSAGE  
This option is used to send a message to another subscriber.The steps are simple:  
a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use  
the system directory.  
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b) Record your message at the tone. After recording the message, you will hear  
the Send Menu with the following functions:  
1
2
3
4
5
6
#
Review  
Continue Recording  
Discard and Re-Record  
Set Message Attributes (Delivery Options)  
Schedule Future Delivery  
Save and Send then Send a Copy to Someone Else  
Save and Send the Recording  
Setting Message Attributes  
If after recording a message you select [4] you can set up any combination of the  
following delivery options:  
1
2
3
4
5
,
Urgent Delivery  
Return Receipt Requested  
Request a Call Back  
Private Delivery  
Reply Required  
Exit  
Scheduling Future Delivery  
If after recording a message you select [5] to schedule future delivery, you will be  
able to set message attributes and set this message as:  
#
1
2
3
4
5
,
Immediate Delivery  
Next Few Hours  
End of Current Business Day (based on your Availability Schedule)  
Beginning of Next Business Day (based on your Availability Schedule)  
A Coming Day of the Week  
Specific Day / Time  
Exit  
4
ACCESS MANAGER  
The Access Manager allows the subscriber to set a number of options for when,  
where and how, and/or if the SVMi E-Series contacts you when a caller dials your  
extension number.All of the options are toggled on/off based on their current sta-  
tus when you access them.  
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Note: ALL Access Manager options MUST be individually allowed by the System  
Administrator for each Subscriber. They are:  
1
Follow Me  
Allows the subscriber to enter an alternate location and set how long the new  
destination (Designated Location) will be active. This number may be an  
internal or external number. This is useful if you are frequently traveling or  
changing the number where you can be reached.  
When Follow Me is activated, the transfer will be supervised and confirmed.  
This means that if the call is not answered or if rejected by the Subscriber at  
the designated location it will be recalled to the Subscriber’s mailbox.  
3
4
Call Blocking  
When this feature is active, callers will not be transferred to your extension,  
they will hear your 'blocked' greeting (if recorded) and will go directly to your  
mailbox if they do not select any or are not offered any other options.  
Call Forwarding  
Unlike Follow Me where the subscriber wants to take their calls at an alter-  
nate location this feature allows the subscriber to pass control of his calls to  
another Subscriber. The “Forwarded To” Subscriber will now be in control of  
the caller and the caller will NOT return to originating Subscriber’s Mailbox. If  
the “Forwarded To” Subscriber does not answer the caller it will now follow  
what ever the “Forwarded To” Subscriber has set up for their call conditions.  
The Caller will hear“Forwarding to”“{Subscriber Name}”before actually being  
forwarded.  
5
6
Call Screening  
If this is turned on, the caller will be asked their name and the SVMi E-Series  
will play this name to you before the transfer, giving you an option to accept  
or reject the call.  
Find Me  
Find Me, when enabled, will attempt to locate the subscriber by calling a list  
of preprogrammed phone numbers. The stored phone numbers are entered  
in 'Personal Services' [#][2] (if allowed by the Administrator). The stored tele-  
phone number list can contain up to 9 preprogrammed telephone numbers.  
The Find Me feature only use the first five.  
7
Night Intercept  
This feature is dependent on your weekly availability schedule, which is  
entered in 'Personal Services' [#][3] (if allowed by the Administrator). When  
Night Intercept is active the SVMi E-Series will first ring your extension then  
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play your primary, No Answer greeting during the day (when you are avail-  
able) and will NOT ring your extension but simply play your Night greeting  
during the night (when you are not available).  
Note: This does NOT use the Day and Night schedules of the phone system. It  
is solely controlled by the Subscriber’s Availability Schedule.  
8
,
0
#
Pause / Resume  
Exit from Access Manager  
Play All Options  
Play Access Coverage  
This feature is useful for finding out how you current access settings are set.  
It will also tell you what greetings will play under each of the call conditions  
you have setup.  
5
PERSONAL GREETINGS  
The options available in this menu will be determined by your System  
Administrator, and not all of them may be available to you. In the simplest sys-  
tems, only a mailbox greeting will be available, additional greetings may be acces-  
sible in more complex systems.  
Your Personal Greeting will be played every time someone dials your extension  
and you do not answer.  
You may record up to 9 Personal Greetings, and you may assign any one of them  
to be active. There are several different 'Call Coverage' conditions to which you  
may assign any of your 9 greetings.The Call Coverage Conditions are: No-Answer,  
Busy, and Do Not Disturb (or Forwarded All). This will allow different greetings to  
play depending on the type of call forward that you have set, or the condition of  
your telephone.  
The Call Coverage conditions that you can assign specific greetings to are select-  
ed by the following digits:  
1
Primary/No Answer Greeting  
Used when in your office, away from your desk or during the time period you  
are scheduled available. If this is the only Personal Greeting you record, it will  
play for all call coverage conditions.  
This option is available only if the Administrator has assigned you the 'Basic  
Greeting' feature.  
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Example:“Hi this is John Smith.I'm sorry I am not available to answer your call.  
If someone else can help you, please enter the extension number now. Or, to  
leave me a message, press 1.”  
2
Busy Greeting  
Played to a caller when you are already talking to someone on your extension  
or the telephone at your Designated Location.  
This option is available only if the Administrator has assigned you the 'Busy  
Greeting' feature.  
Example:“Hi, this is John Smith. I'm on another line right now. If someone else  
can help you, please enter the extension number now. Or, to leave a message,  
press 1.”  
3
Call Blocking Greeting  
Used while Call Blocking is enabled in your Access Manager or if your phone  
is forwarded ALL or DND.  
This option is available only if the Administrator has assigned you the 'Call  
Blocking' feature.  
Example:“Hi, this is John Smith. Sorry I missed your call, but I'm going to be  
out of the office for the next few hours. If someone else can help you, please  
enter the extension number now. Or, to leave me a message, press 1.”  
4
Night Greeting  
Used during the time period you are scheduled UNAVAILABLE, usually after  
business hours during the evening and at night.  
This option is available only if the Administrator has assigned you the  
'Scheduling' feature.  
Example:“Hi, this is John Smith. I've left the office for the evening. If you would  
like to try someone else, please enter the extension number now. Or, to leave  
me a message, press 1.”  
5
Call Screening Greeting  
Used while Call Screening is enabled, and you REJECT a caller after listening  
to the caller's record name.  
This option is available only if the Administrator has assigned you the 'Call  
Screening' feature.  
Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with  
you at this time. If someone else can help you, please enter the extension  
number now. Or, to leave me a message, press 1.”  
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6
Edit Personal Greetings  
You may also edit/record each one of the greetings (1-9) at any time.  
Select a greeting number to edit and follow the instructions to record your  
greeting. When you are done recording your greeting, you will be able to lis-  
ten to the greeting you recorded, save the greeting you recorded and return  
to the previous menu, record the greeting again, or exit without saving the  
greeting.  
Note: If you record only the greeting assigned to the No-Answer Call  
Coverage Condition,then that greeting will play to callers for all Call Coverage  
Conditions (No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case,  
the salutation part of the greeting should be very general.  
7
Edit Mailbox Greeting  
Used whenever a caller reaches your mailbox or if you have not recorded any  
of the Call Coverage greetings.The way a caller is transferred to your mailbox  
greeting directly, is by another subscriber transferring the caller to your mail-  
box using the VT (VoiceMail Transfer) key.  
This option is available only if the Administrator has assigned you the  
'Mailbox Greeting Option' feature.  
Example:“Hi, this is John Smith. Please leave me a message, I will call you as  
soon as I can.”  
Note: This greeting will only play if none of the 5 personal greetings has  
played to the caller. A common usage for this Greeting is when another  
Subscriber is talking with a caller and uses the VT key on their phone to trans-  
fer the caller directly to your Mailbox.  
6
MAILBOX ADMINISTRATION  
The Mailbox Administration menu is used to turn on and off your pager notifica-  
tion, message alert options and other message control features.  
1
Message Alert  
When this function is activated, the SVMi E-Series will call any outside or  
inside telephone number, after each message is left in your voice mailbox.  
To hear your message at the remote location when the SVMi E-Series calls  
you, after you pick up the telephone and answer you will be instructed that  
there is a message and to enter your password. Simply enter your password  
and you will now be logged in.  
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Setting Up Message Alert:  
■
■
■
From the Subscriber Services Menu press [6] for Mailbox Administration.  
Press [1] for Message Alert.  
There are 4 options available to you:  
Press [1] to toggle message alert on and off.  
Press [2] to set the schedule when you would like to be notified.  
Press [3] to be notified on urgent messages only.  
Press [4] to set the destination phone number.  
2
Pager Notification  
When this function is activated, the SVMi E-Series will call your beeper service  
and notify you after each message is left in your voice mailbox.  
■
■
■
From the Subscriber Services Menu press [6] for Mailbox Administration.  
Press [2] for pager notification.  
There are 4 options available to you:  
Press [1] to toggle pager notification on and off.  
Press [2] to set the schedule when you would like to be paged.  
Press [3] to be notified on urgent messages only.  
Press [4] to set the pager phone number.  
3
Undelete  
When this function is activated, the SVMi E-Series will allow you to undelete  
any messages that you have recently deleted (up to the programmed Daily  
Maintenance Time, which is set to 3 a.m. by Default the following morning).  
■
■
From the Subscriber Services Menu press [6] for Mailbox Administration.  
Press [3] for Deleted Messages.  
Deleted voice mail messages are temporarily stored in memory until 3 a.m.  
the following day. Select this option to recover ("undelete") previously delet-  
ed messages, during this period of time.  
4
Undelivered Retrieval  
When this function is activated, the SVMi E-Series will allow you to recall any  
messages you have sent that have NOT yet been picked up by the recipient.  
■
■
From the Subscriber Services Menu press [6] for Mailbox Administration.  
Press [4] for Undelivered Messages.  
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This useful feature will allow you to cancel any messages that have NOT yet  
been picked up by the recipient.  
5
6
Auto Play New Messages  
If this option is enabled, after you enter your password correctly any new  
messages will immediately begin to play.To enable (or if already enabled tog-  
gle and disable) this feature:  
■
■
From the Subscriber Services Menu press [6] for Mailbox Administration.  
Press [5] to Set Auto Play of New Messages.  
Auto Play Message Information  
If this option is enabled, the date, time and sender’s name will be played auto-  
matically before each message. If this is disabled, the information must be  
requested manually by pressing ‘00’. To enable (or if already enabled toggle  
and disable) this feature:  
■
■
From the Subscriber Services Menu press [6] for Mailbox Administration.  
Press [6] to Set Auto Play of Message Information.  
9
MESSAGE BROADCAST  
This option will only be available if it has been allowed by the System  
Administrator.  
Broadcast to All Mailboxes  
If you have been designated as a Subscriber Administrator, you may send a  
message to ALL mailboxes in the system.  
■
■
From the Subscriber Services Menu press [6] for Mailbox Administration.  
Press [9] for Broadcast Messages.  
This option will only be available if your mailbox has been assigned  
Subscriber Administration privileges.  
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#
PERSONAL SERVICES  
The Personal Administration Menu is used to set your password and record your  
name. Many of these features must be allowed by the System Administrator.  
1
Workload Management  
Allows you to access to all reminders, both Active and Pending. If authorized  
you can group your reminders as Commitments, Follow-Ups or Tasks for bet-  
ter organization. The system will flag each reminder as Active or Pending  
(pending means scheduled for future delivery).  
2
Stored Numbers  
Allows you to enter up to 9 stored phone numbers. The first five of these are  
used in the 'Find Me' feature, but any of them (1-9) can be easily dialed using  
only one digit followed by the pound key, to be used by many other features  
from within your subscriber space. (ie: “Follow Me, “Message Alert”, “Pager  
Alert”, and “Direct Call”).  
3
5
Schedule Availability  
Allows you to enter a weekly availability schedule for use with Night Personal  
Greeting and the Auto Night Intercept feature. Follow the spoken directions  
to enter the days of the week and times you are generally available to talk to  
your callers. All other times you will be considered unavailable.  
Place a Direct Call  
Allows you to place a direct call out of the SVMi E-Series from anywhere. You  
may either dial the number or dial a single digit 1-5 that corresponds to a  
stored number (See Personal Services, 2 - Stored Numbers).This feature must  
be authorized by the System Administrator and can be limited or opened to  
internal, local, and long distance calls.  
7
Personal Administration  
This area is used during the initial set up of your Subscriber Settings (see next  
section).  
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PERSONAL ADMINISTRATION SETTINGS  
This menu allows you to make changes to basic setup settings, that are rarely  
changed. Use these when you initially set up your personal Subscriber settings.  
You probably will not need to change them after that.  
1
Setting your Password  
■
■
From the Subscriber Services Menu press [#][7][1].  
The current password will be played and you will have the chance to  
change it.  
2
Recording your Name  
Use this option to record your name.Your recorded name is played in several  
different situations. It is important to record your name for proper operation  
of the SVMi E-Series system.  
■
■
From the Subscriber Services Menu press [#][7][2].  
The current name will be played and you will have the chance to change  
it.  
Note: It is possible that if you do not record your name and/or enter your  
Directory Name (described below), you will not be included in the Dial by  
Name Directory.  
3
Entering your Directory Name  
Use this option to enter your Directory Name.Your Directory Name is used by  
callers to find you if they do not know your extension number.  
■
■
From the Subscriber Services Menu press [#][7][3].  
The current Directory Name will be played as a string of digits that are  
equal to your name spelled out on your telephone keypad. Follow the  
instructions to enter a new name.You will be prompted to enter your last  
name and then your first name.  
This must be done in order for the directory feature to work correctly.  
Note: It is possible that if you do not record your name (described above)  
and/or enter your Directory Name, you will not be included in the Dial by  
Name Directory.  
4
Extended Prompting  
Use this option to drastically reduce the number of prompts played in the  
subscriber interface (mailbox prompts). Change this setting only if you are  
very familiar with the user operation of the SVMi E-Series.  
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Note: Remember if you know what digits to press, you can enter them at any  
time you do not have to wait to be prompted. This feature can be toggled  
on/off at anytime. Also if it is off you will be prompted within each subscriber  
menu to press zero for more options. This enables you to still be able to find  
out what to do if you were to get lost and extended prompting was disabled.  
KEYSET USER FEATURES  
The following options are available if you have a display keyset.They require setup  
by the System Administrator.  
Message Waiting Lights  
When new messages are left in your mailbox,the voice mail message light on your  
keyset will flash. Press this flashing key [VMMSG] and follow the prompts to  
retrieve messages.This key may be pressed at any time to log into your Subscriber  
Main Menu.  
Answer Machine Emulation  
If you have an Answer Machine Emulation key programmed on your keyset, you  
can use it to monitor calls going to your voice mail, and optionally answer them.  
The operation of this feature is similar to screening a call on a home answering  
machine.  
Your keyset must be set to forward on no answer to voice mail. After ringing your  
station the caller will be connected to your voice mail and hear your personal  
greeting before leaving a message. During this time you will be monitoring the  
connection between the caller and your voice mail box. At this time you will only  
be monitoring the call, you can not talk to the other party until you answer. You  
may pick up the call at any time or ignore it.  
To activate this feature press the AME button. The associated indicator will be lit  
steady. Press again to turn off. If this key is pressed while a station is ringing (dur-  
ing forward no answer), the feature will be turned on for the current call only.  
While the caller is leaving a message or ringing you may:  
■
■
Press [#] to immediately put the caller in your voice mailbox and monitor it.  
Press [,] to immediately disconnect your station. The caller continues to  
leave a message normally.  
■
■
Pick up the handset and monitor privately.  
Press ANS / RLS to answer the call (using the handset or speaker).  
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AME Password  
If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your  
station password to listen to messages being left. This will prevent unauthorized  
people from listening to messages being left for you.  
If the password option is turned on, while a message is being left, press the flash-  
ing AME indicator and enter your station password (not your SVMi E-Series pass-  
word).You will then hear the message being left.  
Call Record  
If you have a call record button assigned to your phone, you may press it at any  
time, to record the conversation in progress. If you have a display keyset, you will  
also have the soft key options to pause and time the message.  
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SHORTCUTS  
Calling  
Calling a station that is busy or does not answer you can press [#] to immediately  
send the call to the called parties mailbox.  
Call Divert to Voicemail  
While receiving an incoming (ringing) call, dial [,] to immediately send the caller  
to your personal voicemail box. This will override the call forward no answer set-  
ting.  
Direct Messaging  
[#] + DSS To make it easy to leave messages for others in your office without hav-  
ing to dial their extension number first, keyset users may simply dial [#] plus a  
mailbox (extension) number and leave a message directly.If you dial a busy exten-  
sion press [#] to connect directly with the mailbox.  
Self Memo (Reminder)  
Pressing [##] will leave a message in your own mailbox. This is useful to remind  
yourself of things to do now or in the future. Messages can be sent with future  
delivery so you can have the system call you when items become due.  
INTERACTIVE DISPLAYS  
Display keyset users have the added advantage of using the soft keys and displays  
to play, save, delete, reply, call, forward, rewind, pause, fast forward, change the vol-  
ume, get message information, or help.  
Viewing Mailbox Contents  
If you have new messages, in addition to the Terminal Status Indicator (TSI) you  
will be able to use the keyset displays and soft keys to communicate with the  
SVMi E-Series.  
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PERSONAL SPEED DIAL NUMBERS  
CODE  
NAME  
TELEPHONE NUMBER  
00  
01  
02  
03  
04  
05  
06  
07  
08  
09  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
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PERSONAL SPEED DIAL NUMBERS  
CODE  
NAME  
TELEPHONE NUMBER  
25  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
40  
41  
42  
43  
44  
45  
46  
47  
48  
49  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
_________________________  
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N O T E S  
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Features & Specifications  
Line Groups  
Local/LCR  
Feature Access Codes  
10 + xxx  
12 + xxx  
13  
16 + xxx  
17  
Pick Up A Parked Call  
9
Pick Up A Held Call  
Door Lock Release  
Speed Dialing  
Save And Redial Number  
New Call (Recall)  
800 ____________________________  
801 ____________________________  
802 ____________________________  
Station Groups  
18  
19  
400  
401  
42 + xxx  
43  
Last Number Redial  
Cancel Do Not Disturb  
Set Do Not Disturb  
Cancel Message You Left  
Return Message  
501 _____________________________  
502 _____________________________  
503 _____________________________  
504 _____________________________  
44  
45  
46  
47  
48 + xx  
49  
56  
Callback  
Busy Station Camp-On  
Conference  
Paging Zones - Dial 55 plus  
0
1
2
3
4
5
6
7
8
9
_____________________________  
_____________________________  
_____________________________  
_____________________________  
_____________________________  
_____________________________  
_____________________________  
_____________________________  
_____________________________  
All External Zones  
Account Code  
Cancel Programmed MSG  
Send Flash To C.O. or PBX  
Meet Me Answer  
Cancel All Call Forward  
Set Forward All Calls  
Set Forward Busy  
Set Forward No Answer  
Set Fwd Busy/No Answer  
Set Forward on DND  
Set Forward Follow Me  
Pick Up Ringing Extension  
Pick Up Group  
600  
601 + xxx  
602 + xxx  
603 + xxx  
604 + xxx  
605 + xxx  
606 + xxx  
65 + xxx  
66 + xx  
67  
* All External Zones and Internal Zone 0  
Programmed Messages  
01 In A Meeting  
02 Out On a Call  
03 Out To Lunch  
04 Leave A Message  
Universal Answer  
Authorization Code  
*
05 Page Me  
06 Out Of Town  
07 In Tomorrow  
08 Return Afternoon  
09 On Vacation  
10 Gone Home  
11 _____________________________  
12 _____________________________  
13 _____________________________  
14 _____________________________  
15 _____________________________  
16 _____________________________  
17 _____________________________  
18 _____________________________  
19 _____________________________  
20 _____________________________  
DS5000 KUG 01 05/06  
w w w . s a m s u n g . c o m / b c s  
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