SATO Printer D508 User Guide
Operator Manual  
For printer model:  
D508/ D512
PN: 9001177B  
www.satoamerica.com  
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TABLE OF CONTENTS  
OVERVIEW  
1.1 Introduction..........................................................................................................1-2  
INSTALLATION  
Safety Precautions.....................................................................................................2-2  
2.1 Unpacking.............................................................................................................2-4  
2.1.1 Printer Part Names...........................................................................................2-5  
2.1.1 SETTING UP THE PRINTER .............................................................................2-6  
2.2 Loading Media.....................................................................................................2-7  
2.3 Label Sensing.......................................................................................................2-9  
CONFIGURATION AND OPERATION  
3.1 Operating PANEL.................................................................................................3-1  
3.2 THE REAR PANEL ...............................................................................................3-2  
3.3 THE CONFIGURATION PANEL ...........................................................................3-3  
Switch 4: Unused.......................................................................................................3-4  
Switch 5: Head Check................................................................................................3-5  
Switch 6: VR1 Potentiometer Adjustment mode.....................................................3-5  
3.4 Error Codes ..........................................................................................................3-7  
3.5 Offsets...................................................................................................................3-8  
3.6 Potentiometer Adjustments................................................................................3-9  
3.6 Potentiometer Adjustments (Cont’d) .................................................................3-10  
3.7 DATA Dump Diagnostic Label............................................................................3-11  
3.8 Printing Test Labels.............................................................................................3-12  
3.9 Printing Factory/Service Test Prints..................................................................3-13  
CLEANING AND MAINTENANCE  
4.1 Introduction..........................................................................................................4-1  
4.2 Adjusting the Print Quality..................................................................................4-1  
4.3 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS..................................4-2  
4.4 Releasing/Replacing the Print Head .................................................................4-4  
4.4 Cleaning the Sensor ...........................................................................................4-5  
INTERFACE SPECIFICATIONS  
5.1 Interface types......................................................................................................5-1  
5.2 The Receive Buffer ..............................................................................................5-2  
5.3 IEEE1284 Parallel Interface.................................................................................5-4  
5.4 RS-232C Interface ................................................................................................5-5  
5.4.1 RS-232C Interface Signals ...............................................................................5-6  
5.5 Universal Serial Bus Interface ............................................................................5-7  
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5.6 Local Area Network Interface..............................................................................5-7  
5.7 WIRELESS LAN INTERFACE (802.11 b/g)..........................................................5-8  
TROUBLESHOOTING  
6.1 Initial Checklist.....................................................................................................6-1  
6.2 Checking the IEEE1284 Parallel Interface..........................................................6-1  
6.3 Error Signals.........................................................................................................6-5  
6.3 Checking the 802.11G Wireless Interface ..........................................................6-6  
SATO CONTACTS  
SATO Group of companies .......................................................................................7-2  
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Section 1: Introduction  
1
OVERVIEW  
Thank you for your investment in this SATO printer product.  
This Operator’s Manual contains basic information about the installation, setup,  
configuration, operation and maintenance of the printer.  
A total of seven topics are covered herein, and they are organized as follows:  
Section 1: Introduction  
Section 2: Installation  
Section 3: Configuration and Operation  
Section 4: Cleaning and Maintenance  
Section 5: Interface Specifications  
Section 6: Troubleshooting  
It is recommended that you become familiar with each section before installing and maintaining  
the printer. Refer to the Table Of Contents at the front of this manual to search for the relevant  
information needed. All page numbers in this manual consist of a section number followed by the  
page number within the stated section.  
Note:  
All information herein was correct and current at the time of publication. The contents of this doc-  
ument are subject to revision and change without prior notification to users. To obtain the most  
current version of this document, refer to the SATO America website at www.satoamerica.com.  
SATO D508/D512 Operator Manual  
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Section 1: Introduction  
1.1 INTRODUCTION  
The SATO D508/D512 Printer Operator Manual provides information for installing and  
maintaining D508/D512 Direct Thermal printers. It is recommended that you become familiar with  
each section in this manual before installing and maintaining the printer.  
The major difference in the D508 and the D512 printers is the resolution of the print head. The  
D508 with its 203 dpi head provides an economical labeling solution for most applications. The  
D512's higher 305 dpi resolution provides greater detail for graphics and small point size text.  
The D5 Series printers use a subset of the standard SATO Command Language. The D508 and  
D512 share the same command set, the only differences are the allowable values representing  
the print positions on the label. These values are specified in "dots" and will vary depending upon  
the resolution of the printer and the amount of memory available for imaging the label. The allow-  
able range for each printer is specified in a table for those command codes. In addition, users  
can choose an interface—such as parallel (IEEE1284), serial (RS-232C), Ethernet (10/100-  
BaseT), USB 1.1and Wireless LAN IEEE 802.11b.  
The following general information is presented in this section:  
•
General Printer Specifications  
Page 1-2  
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Section 1: Introduction  
1.1 GENERAL PRINTER SPECIFICATIONS  
Attribute  
PRINT  
Print Method  
Direct Thermal  
CPU  
32-bit RISC processor  
SATO (SBPL) and PCL5e Subset  
SATO Printer Command Language (for 203 dpi and 305 dpi):  
Printer Command Language  
Font / Symbologies  
Font  
U, S, M, WB, XS, XU, XM, XB, XL, OUTLINE, OCR-A, OCR-B,  
WL, CG Times, CG Triumvirate  
Linear Barcode  
UPC-A, UPC-E, EAN-8, EAN13, Code 39, Code 93, Code 128,  
Codabar, MSI, Bookland, Industrial 2/5, Interleaved 2/5, Matrix 2/5,  
Postnet, UCC/EAN 128, RSS Composite Code  
2-D Barcode  
PDF417, Micro PDF417, Truncated PDF417, Maxicode, Data matrix,  
QR Code  
PCL5e Subset (Optional for 305 dpi only):  
Font  
CG Triumvirate Bold Condensed Bold, Univers Medium, Univers Bold,  
Courier Regular, OCR-A, OCR-B, Roman Pillar Regular, Roman Pillar  
Bold, Roman Pillar Italic, Roman Pillar Bold Italic (supports Universal  
Font Scaling Technology Ver. 4.1)  
Linear Barcode  
UPC-A, UPC-E, EAN-8, EAN13, Code39, Cjode 93, Code 128, MSI,  
Bookland, Indusstrial 2/5, Interleaved 2/5, Matrix 2/5, Postnet, UCC/  
EAN 128  
2-D Barcode  
Font Memory  
PDF417, Maxicode  
4MB  
Print Head Resolution  
Print Speed  
8 dots per mm for 203 dpi  
|
12 dots per mm for 305 dpi  
For D508: 6 ips (150 mm/second)  
For D512: 4 ips (100 mm/second)  
4.1” (104 mm) W by 15.7” (400 mm) L  
Max. Print Area  
SATO D508/D512 Operator Manual  
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Section 1: Introduction  
1.1 GENERAL SPECIFICATIONS (CONT’D)  
Attribute  
MEDIA  
Media Type  
Roll and fanfold  
Label Thickness  
(Label + backing paper)  
0.0026” (0.6 mm*) - 0.007” (* 0.19 mm)  
*Check with your dealer regarding conditions  
for using thin 0.002” (06 mm) labels  
Label Form  
Roll Label: Maximum outer diameter of 4.33” (110 mm) face out  
Core Inner Diameter of 1.5” (40 mm)  
Outer Diameter: 4.33” (110 mm)  
Fan-fold label: Max. foldable height: 3.94” (100 mm) loaded externally)  
Wind Orientation: Face-out  
Label Size (adhesive labels)  
Width for all types:  
1.1” (28 mm) - 4.65” (118 mm)  
For continuous feed:  
Length: 0.71” (18 mm) - 15.75” (400 mm)  
For Cutter usage (optional):  
Length: 1.1” (23 mm) - 15.75” (400 mm)  
For Tear Off mode:  
Length: 0.71” (18 mm) - 15.75” ( 400 mm)  
SENSING  
See-Through  
Continuous Form  
Eye Mark  
For die-cut label with gap: Fixed, 0.25" (6.3 mm) from left label edge  
Sensor not used  
Reflective sensor (for use with Pre-printed eye marks)  
*All specifications subject to change without notice.  
Page 1-4  
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Section 1: Introduction  
1.1 GENERAL SPECIFICATIONS (CONT’D)  
Attributes  
CONTROLS AND SIGNALS  
On-Line LED  
Power LED  
Green  
Green  
Red  
Error LED  
LED Display Panel  
On/Off-Line Button  
Label Feed Button  
Power On/Off Button  
Self Diagnostics  
7-Segment Single Character  
Front Panel  
Front Panel  
Front Panel  
Head check  
Paper end  
Cover open  
Test print  
POTENTIOMETER ADJUSTMENTS  
Adjustment Potentiometers  
VR1: Offset level (DIPSW6 = OFF)  
VR1: Print darkness (DIPSW6 = ON)  
VR2: Eye Mark  
VR3: Gap sensor (to adjust the threshold)  
VR4: Label pitch offset  
DIP switches  
DIP-SW -1,2,3 : Operation mode(Print mode/Download mode)  
DIP-SW -4 : Reserved (constantly OFF)  
DIP-SW -5 : Head check (ON-Enabled / OFF-Disabled)  
DIP-SW -6 : VR1 function switch  
(ON-Print darkness level / OFF-Offset)  
DIP-SW -7 : DATA dump (ON-HEX dump print / OFF-Normal print)  
DIP-SW -8 : Reserved (constantly OFF)  
INTERFACE CONNECTIONS  
Parallel (Option)  
Serial (Option)  
IEEE1284  
RS232C (up to 57.6K bps) Hardware Flow Control (Ready/Busy) Soft-  
ware Flow Control (X-On/X-Off)  
Bi-directional Status  
USB (Option)  
LAN (Option)  
USB Specification Version 1.1  
10/100 Base-T  
RFID (Option)  
TBA  
Wireless LAN (Option)  
802.11 b/g (internal)  
*All specifications subject to change without notice.  
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Section 1: Introduction  
1.1 GENERAL SPECIFICATIONS (CONT’D)  
Barcodes  
SYMBOLOGIES  
Supported 1D formats  
(excluding customized barcode  
addressing in firmware)  
UPC-A/E  
EAN-8/EAN-13  
CODABAR  
CODE39  
CODE93  
CODE128  
UCC/EAN128  
Interleaved 2 of 5  
Industrial 2 of 5  
Matrix 2of5  
RSS Composite  
MSI  
POSTNET  
Bookland  
Supported 2D formats  
PDF 417  
Micro PDF 417  
Truncated PDF 417  
Maxicode  
Data Matrix  
QR Code  
Ratios  
Bar Height  
Rotation  
1:2, 1:3, 2:5 User definable bar widths (depending on software)  
4 to 600 dots (depending on software)  
0°, 90°, 180° and 270° (depending on software)  
*All specifications subject to change without notice.  
Physical Attributes  
DIMENSIONS  
Width  
Depth  
7.8 in. (198 mm)  
9.1 in. (230 mm)  
Height  
6.6 in. (167 mm)  
Weight  
5.5 lbs (2.5 Kg) excluding AC adaptor  
POWER REQUIREMENTS  
Voltage  
USA: AC 115 V (+/- 10 %)  
50/60 Hz (+/-1%)  
67W nominal  
Power Consumption  
ENVIRONMENTAL  
Operating  
32° to 95°F (0° to 35°C),  
30 to 80% RH, non-condensing  
23° to 140°F (-5° to 60°C),  
30-90% RH, non-condensing  
Storage  
REGULATORY APPROVALS  
Safety  
USA : UL(UL60950-1)  
CANADA : C-UL(CSA C22.2 No.60950-1-3)  
USA : FCC15B (ClassB)  
EMC/EMS  
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Section 1: Introduction  
Optional Accessories  
220V Power Supply  
Internal Cutter  
Auto-switching  
User or factory installed Internal option allowing  
labels to be cut at specified intervals.  
Parallel interface. Factory or User installable  
High Speed RS232 Interface option, 9600 bps to  
57.6 Kbps. Factory or User installable.  
TCP/IP Protocol Interface option. Factory or User  
installable.  
IEEE1284 Interface  
Serial Interface  
LAN Interface  
USB Interface  
Universal Serial Bus Interface option. Factory or  
User installable.  
RFID  
To be announced  
Wireless LAN Interface  
802.11 b/g  
*All specifications subject to change without notice.  
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Section 1: Introduction  
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SECTION 2: INSTALLATION  
2
INSTALLATION  
This section assists you in unpacking the printer from the shipping container. You will also be  
guided through a familiarization tour of the main parts and controls. The following information is  
provided herein:  
• Safety Precautions  
• Unpacking and Parts Identification  
• Loading Media  
• Adjusting the Sensor  
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SECTION 2: INSTALLATION  
SAFETY PRECAUTIONS  
Please read the following information carefully before  
installing and using the printer  
SAFETY PRECAUTIONS  
THE CAUTION SYMBOL  
Whenever the triangular Caution logo appears in this manual, pay special attention to the warning(s) cited  
below it. Failure to abide by the warnings may result in injury or damage to property.  
PRINTER PLACEMENT TIPS  
• Place the printer on a solid, stable, horizontal sur-  
face that is not subject to strong vibrations from adja-  
cent mechanical devices.  
• Do not leave containers of water or chemicals  
around the printer. If any liquid is spilled onto  
the printer, immediately turn off the power, pull  
out the power cable from the AC outlet, and  
contact a sales outlet, dealer, or service center.  
In this case, continued use of the printer may  
cause fires or electric shocks.  
• Avoid shaky or slanting tables, or platforms that are  
liable to collapse under a heavy weight. If the printer  
is dropped or damaged, immediately turn off the  
power, pull out the power plug and contact a service  
center. In this case, continued use of the printer may • Do not move the printer with any paper loaded.  
cause a fire or electric shocks.  
The stack of paper may fall off, causing trips  
and accidents.  
• Avoid installing the printer in direct sunlight, or in  
dusty, very hot or slippery areas. Also avoid place-  
ment in damp, unventilated or humid areas. If con-  
densation forms, immediately turn off the power, and  
do not use the printer until the condensation disap-  
pears. Otherwise the moisture may cause electric  
shocks.  
• When laying the printer down, be careful not to  
catch your foot or fingers under it.  
• When moving the printer, be sure to pull out the  
power cable from the AC outlet, and check that  
any other external interface cables have been  
disconnected. Otherwise, the connected cables  
may be damaged, or may cause trips and falls,  
in addition to or a fire or electric shocks.  
• Avoid placing the printer near large high-current  
equipment, as such equipment can cause spikes or  
undervoltages in the power supply.  
ELECTRICAL PRECAUTIONS  
• Do not damage, break, or process the power cable.  
Hanging heavy objects on it, heating or pulling it may  
damage the power cable and cause fires or electric  
shocks.  
• Do not operate the power switch or handle the  
power cable with a wet hand.  
• Do not insert or drop anything metallic or flam-  
mable into the openings of the printer (the cable  
outlet or mounting hole of the memory car-  
tridge). Otherwise, immediately turn off the  
power, pull out the power cable, and contact a  
sales outlet, dealer, or service center. In this  
case, continued use of the printer may cause  
fires or electric shocks.  
• When the power cable is damaged (cable conductors  
are exposed or cut, etc.), contact a sales outlet,  
dealer, or service center. In this case, continued use  
of the printer may cause fires or electric shocks.  
• Do not process, forcibly bend, twist, or pull the power  
cable. Continued use of such a cable may cause  
fires or electric shocks.  
• To reduce electrical risks, be sure to connect  
the printer to ground before use. Also, try not to  
share the printer’s AC outlet with other electri-  
cal equipment, especially those that draw high  
amounts of current or cause electrical interfer-  
ence.  
• If the printer emits any smoke or peculiar odors at  
any time, turn it OFF and prevent further usage until  
you have contacted a qualified service personnel.  
• Do not use any other voltage except the specified  
power voltage for the printer that matches your  
domestic power supply. Otherwise, it may cause fires  
or electric shocks.  
Page 2-2  
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SECTION 2: INSTALLATION  
GENERAL PRECAUTIONS  
• When using head cleaning liquid, note that it is flam- • Do not disassemble or perform modifications to  
mable. Never heat it or throw it into a fire. Keep it out  
of children’s reach to avoid accidental consumption.  
Should this occur, consult a doctor immediately.  
the printer, as this renders the product unsafe.  
For maintenance, troubleshooting and repairs,  
consult a sales outlet, dealer, or service center  
for help, instead of attempting to perform this  
yourself. Renewable annual service contracts  
are available.  
• When opening/closing the cover, beware of getting  
your fingers caught. Also, hold the opening/closing  
cover well so that it will not slip and fall onto the  
hand.  
• When maintaining or cleaning the printer,  
always disconnect the power cable for safety.  
• After printing, the print head remains hot. When  
replacing paper or cleaning the printer immediately  
after printing, be careful not to burn yourself.  
• Do not insert your hand or other objects into the  
cutter.  
• Touching even the edge of the printer head may  
cause injuries. When replacing paper or cleaning the  
printer, be careful not to hurt yourself.  
• When loading roll paper, be careful not to catch  
your fingers between the paper and the feeder.  
• Be careful not to hurt yourself when detaching  
the back cover of the fanfold through the hole  
and attaching it.  
• If the printer will not be used for extended periods of  
time, disconnect the power cable for safety.  
• When releasing and locking down the printer head,  
be careful not to catch any other foreign matter in it  
except label paper.  
• The simplified cutter (if applicable to the printer)  
is structured as a blade. Be careful not to cut  
yourself.  
This is a piece of Class B information technology equipment based on the standards of the Voluntary Control  
Council for Interference by Information Technology Equipment (VCCI). Although this equipment is for use in  
home environment, if it is used close to a radio or television set, it may cause poor reception. Handle it  
properly in accordance with the content from the instruction manual.  
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SECTION 2: INSTALLATION  
2.1 UNPACKING  
When unpacking the printer, take note of the following:  
The box should stay right-side up.  
Lift the printer out of the box carefully.  
If the printer has been stored in the  
cold, allow it to reach room  
temperature before turning it on.  
1
2
3
4
5
Remove the plastic covering from the  
printer.  
Set the printer on a solid, flat surface.  
Inspect the shipping container and  
printer for any sign of damage that  
may have occurred during shipping.  
Remove the accessory items from their  
protective containers.  
Note:  
The following parts shown here are representative only. Due to regional requirements and our policy of  
continual improvement, your printer may not be packed with the exact parts as shown here, but the  
unpacking steps are similar.  
Printer  
AC adaptor and cable  
User documentation and software  
package (where applicable)  
Page 2-4  
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SECTION 2: INSTALLATION  
2.1.1 PRINTER PART NAMES  
Clear window and  
fanfold-label Loading  
Top Cover  
Label Outlet  
Release latch for Top Cover  
LINE/FEED/  
Power  
buttons and  
LEDs  
7-segment  
Error Status LED  
Front cover  
(allows access to optional cutter unit, DIP switches  
and potentiometers)  
Thermal Print  
Head assembly  
Label Holders  
Label Sensor  
Mini  
Screwdriver  
Label Holder Release Knob  
Platen Assembly  
Optional Cutter  
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SECTION 2: INSTALLATION  
2.1.1 SETTING UP THE PRINTER  
Consider the following when setting up the printer:  
Locate a solid flat surface with adequate room to set the printer. Make sure the AC  
adaptor can be located so that the AC power cable can be attached to the printer and  
an AC power outlet. The location should be near the host or computer terminal. The  
maximum distance recommended is:  
- 10 feet for a Parallel interface cable. Make sure it meets IEEE1284 specifications  
- 18 feet for the optional Serial RS232 Interface  
- 10 feet for the optional USB interface without hub  
- the optional 10baseT Ethernet Interface depends upon the LAN cabling  
- Up to 100m for the Wireless LAN, depending on structural conditions  
Follow these steps to set up your printer:  
1. Make sure the power switch on the Operator  
Panel is in the OFF (0) position and place the  
AC adaptor in a safe and secure location.  
2. Connect the Input Power connector to the  
printer. This connector is buttoned and must  
be turned approximately 3/4 turn clockwise to  
secure it to the printer.  
3. Connect the AC Power Cable to an AC Outlet  
supply of an appropriate voltage.  
4. Connect the interface cable to the host system.  
If you are using the Parallel Port connection, a  
parallel IEEE1284 interface cable must be  
used to realize the high data transfer rate of  
the printer's parallel port. If another interface is  
installed, the appropriate cable should be  
used.  
5. Load the label media following the instructions  
in this section.  
6. Configure the printer for label width and operating mode using the instructions in this section.  
7. Press the printer power button to the ON (I) position.  
8. Print a test label to verify the printer is set up and operating correctly.  
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SECTION 2: INSTALLATION  
2.2 LOADING MEDIA  
The SATO D508 / D512 printer can print to direct thermal die-cut labels, tags or continuous media.  
The media supply can be either in Roll or Fanfold format.  
Roll Media  
Roll media should be between 0.98" (25 mm) and 4.3" (110 mm) in width and wound face-out on a  
core with a minimum internal diameter of 1.6" (40 mm).  
1. Make sure the printer is turned OFF.  
Paper  
Sensor  
2. Open the Top Cover by pressing on cover  
release points located on the right-hand side  
of the printer. This releases the Top Cover and  
allows it to swing upward on the rear mounted  
hinge points.  
Cover/Print Head  
Release Latch  
3. With the Top Cover in the upright position,  
press the Paper Guide Release while adjust-  
ing the Paper Guides until they allow a media  
Roll Holders  
roll to fit between them. A millimeter scale is  
molded into the case to provide a guide when  
making the adjustment. The Paper Guides are  
center justified and interact with each other so  
that each moves an equal distance.  
4. Make sure the Roll Holders are in the released  
position. If they are not, lift up on each one and  
they will snap to the open position.  
Millimeter  
scale  
Paper Guide  
Release  
5. Unwind approximately 12" of label material  
from the roll. The labels should be wound  
face-out (printing side to the outside of the  
roll). Drop the roll in-between the Paper  
Guides so that the labels come off the top of  
the roll. The Paper Guides will automatically  
position the Roll Holders to suspend the roll.  
Label path  
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SECTION 2: INSTALLATION  
6. Route the label material through the Paper  
Sensor Assembly and over the Platen. Note  
that the Sensor is part of the left Label Roll  
Guide so that the Paper Sensor is always  
positioned in the same location relative to  
the left edge of the label.  
Platen  
7. Close the Top Cover.  
8. Press the LINE button so that the printer is  
in the OFF LINE mode and then press the  
FEED button. The label should advance to  
the next index (label gap) position.  
Paper Sensor Paper Guide  
Fanfold media  
Fanfold-label Loading slot  
1. Place the fanfold media behind the printer  
with the printing surface up.  
2. Open the Top Cover by pressing on the cover  
release latch located on the right-hand side  
of the printer. This releases the cover and  
allows it to swing upward on the rear  
mounted hinge points.  
3. Carefully pull up the Fanfold-label Loading  
Slot from the back of the Top Cover.  
Pull up  
the  
loading  
slot  
4. With the Top Cover in the upright position,  
press the Paper Guide Release while adjust-  
ing the Paper Guides until they allow a media  
to fit between them. A millimeter scale is  
molded into the case to provide a guide when  
making the adjustment. The Paper Guides  
are center-justified and interact with each  
other so that each moves an equal distance  
apart from each other.  
Pull  
open  
the Top  
Cover  
5. Route the label material through the Sensor  
Assembly and over the Platen.  
Load  
the  
fanfold  
paper  
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SECTION 2: INSTALLATION  
Roll-label path  
6. Close the Top Cover.  
7. After loading the label media, it is  
recommended that you run a Test  
Print to make sure the labels are  
correctly loaded and printed.  
Fanfold-label path  
Overview of the fanfold-paper loading path  
2.3 LABEL SENSING  
The SATO D508 / D512 printer uses label Gap (see-through) sensing. The Sensor Assembly is  
located on the left edge of the media and is automatically positioned by the Paper Guides.  
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SECTION 2: INSTALLATION  
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Section 3: Configuration and Operation  
3
CONFIGURATION AND OPERATION  
Before using the printer, it is best to read this manual thoroughly first. Otherwise, you may disturb  
default settings around which the instructional procedures in this manual are based upon.  
3.1 OPERATING PANEL  
The Operator Panel consists of three LED indicators and three switches.  
POWER  
The green LED lights up when the printer is ON.  
ERROR  
The red LED lights up when there is a system fault  
such as an unlatched print head.  
ON LINE  
The green LED lights up when the printer is ON LINE  
and ready to receive data. The ON LINE button  
takes the printer ON LINE or OFF LINE.  
LINE Button  
If the ON LINE LED is lit, pressing it will take the printer  
OFF LINE. Pressing the button again then takes the  
printer back ON LINE. When ON LINE, the printer  
is ready to receive data from the host. When OFF LINE,  
the printer will not print or accept data from the host.  
While the printer is printing, press this button to suspend the  
printing. To resume printing, press this button again.  
FEED BUTTON  
Press this button to eject one label in OFF LINE mode.  
Hold this button down while power is applied, to print a printer  
status label.  
POWER SWITCH  
A two position switch for turning the printer ON (I) or OFF (0).  
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Section 3: Configuration and Operation  
3.2 THE REAR PANEL  
All of the printer cable connectors are located on the Rear Panel, as follows.  
Fanfold-label Loading Slot  
Remove this panel to route fanfold paper into the printer  
IEEE1284  
Parallel  
Interface  
Connector  
Power  
Connector  
for DC power  
input from the  
supplied AC  
Adapter  
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Section 3: Configuration and Operation  
3.3 THE CONFIGURATION PANEL  
The Configuration Panel is accessible when you lift up the top cover.  
The panel consists of an eight-position DIP switch, four adjustment potentiometers and a seven-  
segment LED Error Status display. Receptacles for connecting the optional Cutter (factory  
installed) are also located on this panel.  
Change and fine-tune your printer settings as required by using the mini-screw driver to turn the  
potentiometers clockwise/anti-clockwise until you have the optimal adjustment position.  
Do not touch VR2 and VR3. They are reserved for professional adjustments and for a trained  
service person only.  
VR4  
Label Pitch  
Offset  
VR1  
Offset or  
Darkness  
DIP switch for  
Configuration  
VR2  
VR3  
Error  
Status  
LED  
Paper handling  
Reserved  
Head Check  
VR1 adjust  
DATA Dump  
Reserved  
DIP SWITCH SETTINGS  
This is an eight-position switch used for setting the operating conditions of the printer. Switches 1  
to 3 act as control for both paper handling and the loading of programs or fonts into the printer.  
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Section 3: Configuration and Operation  
Switches 1–3: Paper Handling settings  
These three switches select the method used for  
controlling paper handling:  
DSW1 DSW2 DSW3  
Mode  
Continuous  
Tear Off  
Off  
On  
Off  
On  
Off  
Off  
Off  
On  
Off  
On  
Off  
Off  
Off  
On  
On  
Continuous mode - (default mode) Does not  
use the sensor for paper indexing. The paper  
movement will stop after all the label data has  
been printed.  
Cutter  
Reserved  
Load Font  
Tear Off mode - Paper is fed out to the cut/tear  
off position after printing is complete. Before the  
next label is printed, the paper is pulled back in  
to the first print line position.  
Configuration Switch  
ON  
OFF  
1
2
3
4
5
6
7
8
Cutter mode - Enables the Cutter option if  
installed.  
3.3 DIP SWITCH SETTINGS (CONT’D)  
Switches 1–3: Font/Graphic loading settings  
Enables the loading of fonts and/or graphics into  
printer memory for faster retrieval.  
DSW1 DSW2 DSW3  
Mode  
Load Font  
Off  
On  
On  
Configuration Switch  
ON  
OFF  
1
2
3
4
5
6
7
8
Switch 4: Unused  
DSW4  
Mode  
DT  
This switch is reserved for future use.  
Off  
-
Reserved  
Configuration Switch  
ON  
OFF  
1
2
3
4
5
6
7
8
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Section 3: Configuration and Operation  
Switch 5: Head Check  
DSW5  
Off  
Mode  
Enables or Disables the printer function that checks  
the print head automatically.  
Disabled  
Enabled  
On  
Configuration Switch  
ON  
OFF  
1
2
3
4
5
6
7
8
Switch 6: VR1 Potentiometer Adjustment mode  
DSW6  
Off  
Mode  
Selects the function adjusted by VR1. When placed  
in the Off position, VR1 will adjust the media tear-off  
/ cut (backfeed distance) offset value over a range  
of +/- 3.75 mm. When placed in the On position,  
VR1 will adjust the print darkness range.  
Media Tear-off  
On Print Darkness  
Configuration Switch  
ON  
OFF  
1
2
3
4
5
6
7
8
3.3 DIP SWITCH SETTINGS (CONT’D)  
Switch 7: DATA Dump  
DSW7  
Off  
Mode  
When ON, the printer will print out the hex value for  
each character received. When OFF, the printer will  
accept and process the data stream in a normal  
fashion.  
DISABLED  
ENABLED  
On  
Configuration Switch  
ON  
OFF  
1
2
3
4
5
6
7
8
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Section 3: Configuration and Operation  
Switch 8: Unused  
This switch is reserved for future use.  
DSW8  
Mode  
-
-
-
-
Configuration Switch  
ON  
OFF  
1
2
3
4
5
6
7
8
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Section 3: Configuration and Operation  
3.4 ERROR CODES  
The ERROR display is a seven-segment LED array that provides information on error conditions  
detected by the printer. The conditions are:  
0
1
2
3
4
ON  
1 Beep  
Flash Memory error  
Not Assigned  
Consult your SATO dealer  
ON  
ON  
ON  
1 Beep  
1 Beep  
1 Beep  
Machine Error  
Consult your SATO dealer  
Replace EEPROM  
EEPROM Error  
Electrical Head error  
Replace Print Head or consult  
your SATO dealer  
5
6
Blink  
Blink  
3 Beeps  
3 Beeps  
Head Not Latched  
Out of Paper  
Latch Print Head securely and  
make sure the Top Cover is  
closed properly  
1) Replenish paper supply  
2) Route paper through sensor  
correctly  
7
8
Blink  
Blink  
3 Beeps  
3 Beeps  
Sensor error  
Cutter error  
1) Adjust sensor level  
Connect cutter (optional item)  
properly or consult your SATO  
dealer  
8.  
A
ON  
ON  
ON  
Program Error  
Resend data to the printer  
1 Beep  
Receive Buffer Over-  
flow  
1) Restart the printer and retry  
2) Modify host SW  
3) Select correct communication  
protocol settings  
b
c
ON  
ON  
ON  
ON  
1 Beep  
1 Beep  
1 Beep  
1 Beep  
Parity error  
(Serial I/F only)  
Correct the Parity Settings or  
consult your SATO dealer  
Framing Error  
(Serial I/F only)  
Check and correct the data bit  
setting and retry  
d
E
Overrun Error  
(Serial I/F only)  
Check and correct the flow con-  
trol settings and retry  
LAN Time Out Error  
Check the Interface Card and all  
associated connections to/from  
it. Replace if necessary  
F
3 Beeps  
Font/graphic Data  
Error (Serial I/F only)  
Recheck and correct the data  
stream and retry  
For more information on the cause and troubleshooting of printer errors, see Section 6.  
Troubleshooting.  
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Section 3: Configuration and Operation  
3.5 OFFSETS  
There are two offset settings stored in the printer; one for the Cut mode and one for the Tear-Off  
mode.  
These two offsets can be set independently and will remain in the printer until a new command is  
received changing the setting or until power is turned off.  
The default settings can be determined by printing a User Test Label.  
The following should be used as starting points for establishing the three Offset values:  
Mode  
Length of Offset (mm) Length of Offset (in) Print head resolution  
CUTTER  
17.9  
29.2  
0.70  
1.15  
143/215  
234/350  
TEAR-OFF  
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Section 3: Configuration and Operation  
3.6 POTENTIOMETER ADJUSTMENTS  
PITCH OFFSET  
This can be done using the VR4 potentiometer on the Configuration Panel. This potentiometer is  
set at the factory so that it has a range of +/-3.75 mm. The midpoint setting should have no effect  
on the label pitch. Turning the potentiometer all the way clockwise should move the print position  
3.75 mm upwards towards the leading edge of the label. Turning the it all the way  
counterclockwise should move the print position down 3.75mm away from the leading edge of  
the label.  
1. Place DSW6 on the Configuration Switch in  
Must be moved with Minus (-)  
the OFF position.  
Offset to print on leading edge of  
label  
2. Turn the power OFF.  
3. While pressing the FEED button on the  
Operator Panel, turn the power ON.  
ABCDEFG  
4. When you hear one beep from the printer,  
release the FEED button.  
ABCDEFG  
5. Press the LINE button to begin printing  
large Test Labels (press the FEED button  
if you are using labels smaller than 4.1"  
(104 mm) in width).  
Original First Line  
Print Position  
6. Adjust potentiometer VR4 until the first  
print position is at the desired location on  
the label.  
ABCDEFG  
7. Press the FEED button to stop printing.  
Note:  
Adjusting the Label Pitch with VR4 will  
affect the stop position of the label and the  
cut/tear-off positions.  
Moved with  
Leading Edge of  
Label as detected  
by the sensor  
Positive (+) Offset  
to print on trailing  
edge of label  
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Section 3: Configuration and Operation  
3.6 POTENTIOMETER ADJUSTMENTS (CONT’D)  
Print Darkness  
A fine adjustment for PRINT DARKNESS can be made using potentiometer VR1 on the Front  
Operator Panel. It provides a continuous range of adjustment, allowing you to make precise  
changes. Turning VR1 clockwise will make the print darker, and counterclockwise will make it  
lighter.  
1. Place DSW6 on the Configuration Switch in the ON position.  
2. Turn the Power Switch OFF.  
3. While pressing the FEED button on the Operator Panel, turn the Power Switch ON.  
4. When you hear one beep from the printer, release the FEED button.  
5. Press the LINE button to begin printing large Test Labels (press the FEED button if you are  
using labels smaller than 4.1" (104 mm) in width).  
6. Adjust potentiometer VR1 until the desired print darkness is obtained.  
7. Press the FEED button to stop the printing.  
Adjustment of the Print Darkness using VR1 will affect the darkness in all the<ESC>#E  
command code ranges; that is, if the print darkness is adjusted with VR1 for lighter print, the  
darkness will be lighter in all the Print Darkness ranges selected by the command code.  
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Section 3: Configuration and Operation  
3.7 DATA DUMP DIAGNOSTIC LABEL  
The contents of the printer buffer can be examined using the DATA Dump mode. This printout  
labels each line of the received data in the left hand column, the data in the middle column  
followed by the same data in ASCII format in the right-hand column.  
1. Turn the printer OFF.  
2. Place DSW7 on the configuration Switch in the ON position.  
3. Turn the printer ON.  
4. Transmit data to the printer.  
5. The data received is printed on the label.  
6. Place DSW7 in the OFF position.  
7. Turn the printer OFF and then back ON to place it back in the normal print mode.  
Note:  
Depending on the version of your printer’s onboard software, the appearance of your test  
printout may be different from that shown here.  
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Section 3: Configuration and Operation  
3.8 PRINTING TEST LABELS  
1. The User Test Label prints the current default settings of the printer.  
2. Press the FEED button while turning the power ON.  
3. When the printer beeps, release the FEED button.  
4. To print a large (4" wide) test label, press the LINE button. To print a small (2" wide) test label,  
press the FEED button.  
5. The printer will continuously print the USER TEST LABEL until the FEED button is pressed. If  
the FEED button is pressed another time, printing will resume.  
6. To remove the printer from the Test Label mode, power the printer OFF.  
Note:  
Depending on the version of your printer’s onboard software, the appearance of your test  
printout may be different from that shown here.  
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Section 3: Configuration and Operation  
3.9 PRINTING FACTORY/SERVICE TEST PRINTS  
The Factory/Service Test Label prints the internal operating parameters of the printer.  
1. Release the print head. (see “Releasing/Replacing the Print Head” on page 4-3).  
2. Press the LINE and FEED buttons while turning the printer ON.  
3. When the printer beeps, release the LINE and FEED buttons. The printer will then beep 3  
times indicating it is in the Factory/Service Print Test mode.  
4. Relatch the Print Head.  
5. Press the LINE button to print a large (4" wide") Factory/Service Test Label. Press the FEED  
button to print a small (2" wide) Factory/Service Test Label.  
6. The printer will begin printing a series of test labels, the first containing the operational  
parameters of the printer followed by one containing the internal printer settings. These two  
label formats will alternate until the FEED button is pressed, suspending the print operation. If  
the FEED button is pressed again, the printing will resume.  
To remove the printer from the Factory/Service Print Test mode, remove power by placing the  
POWER switch in the OFF position.  
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Section 3: Configuration and Operation  
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SECTION 4: CLEANING AND MAINTENANCE  
4
CLEANING AND MAINTENANCE  
4.1 INTRODUCTION  
This section provides information on user maintenance for the SATO D508/D512 printers. This  
section contains the following information.  
• Adjusting the Print Quality  
• Cleaning the Print Head, Platen and Rollers  
• Replacing the Print Head  
• Replacing the Fuse  
4.2 ADJUSTING THE PRINT QUALITY  
The SATO D508 / D512 printer is equipped with two different methods of adjusting the quality of  
the print—print darkness and print speed.  
When adjusting the printer for optimum print quality, a barcode verifier system is highly  
recommended for evaluating the printouts. The human eye is a poor judge of the relative widths  
of the bars in a symbol, a characteristic that is extremely important for good bar code quality.  
Print Darkness  
This adjustment allows the user to control (within a specified range) the amount of power that is  
used to activate the print head heating elements. It is important to find a proper print darkness  
level based on your particular label. The printed images should not be too light nor should the  
edges of text or graphics be smudged. Instead, the edges of each image should be crisp and well  
defined.  
Once the range has been selected, the PRINT Potentiometer (VR1) on the front panel can be  
used to make finer adjustments. It provides a continuous range of adjustment, allowing you to  
make precise changes. Use a small cross-point screwdriver, turning clockwise for darker print  
and counterclockwise for lighter print. DSW6 has to be ON in order for to adjust the print darkness via  
the VR1 potentiometer. See page 3-3 for instructions on performing potentiometer adjustments.  
Note:  
Adjustment of the Print Darkness using VR1 will affect the darkness in all the<ESC>#E command code  
ranges. That is, if the print darkness is adjusted with VR1 for lighter print, the darkness will be lighter in all  
the Print Darkness ranges selected by the command code.  
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SECTION 4: CLEANING AND MAINTENANCE  
Print Speed  
The other method of controlling print quality is by controlling the speed at which the label is  
printed. It is especially critical when printing "ladder" bar codes (bar codes printed with the bars  
parallel to the print line). When printing a "ladder" bar code, it is important to allow the head to  
cool sufficiently before stepping to the next position. If it does not have sufficient time to cool, the  
bar will be "smeared" on the trailing edge.  
This adjustment is made only on an individual label basis using the <ESC> CS command. For  
more details on this command, see the Programming Reference.  
4.3 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS  
Cleaning the Print Head  
1. Before starting, get ready an approved cleaning kit from  
your SATO dealer or the kit supplied with the printer.  
Make sure the printer is OFF, and remove the power  
cable.  
2. Lift up the Top Cover and locate the Print Head Assem-  
bly which is mounted under the cover.  
3. Apply Thermal Print Head Cleaner to a cotton swab.  
4. The Print Head faces downward along the front edge of  
the assembly. Pass the end of the dampened swab  
along the entire width of the Print Head.  
5. Check for any black coloring or adhesive on the swab  
after cleaning.  
6. Repeat if necessary until the swab is clean after it is  
passed over the head.  
7. The head should be cleaned at least every time the  
label roll is changed, and more often in harsh environments.  
Clearning Stubborn Debris on the Print Head  
1. If certain stains on the print head cannot be removed  
easily with cotton swabs dabbed in cleaning solution,  
obtain cleaning sheets designed for cleaning print  
heads (for such supplies, contact your SATO dealer)  
2. Load the cleaning sheet with the rough side facing the  
print head. Follow any other instructions or precautions  
printed on any leaflet that may accompany the cleaning  
sheet.  
3. With the printer turned OFF, and the Top Cover closed,  
slowly pull the cleaning sheet outwards. Repeat the pro-  
cess until the print head is clean.  
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SECTION 4: CLEANING AND MAINTENANCE  
4.3 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS (CONT’D)  
Cleaning the Platen and Paper Roller  
1. Before starting, get ready an approved cleaning kit from  
your SATO dealer or the kit supplied with the printer.  
Make sure the printer is OFF, and remove the power  
cable.  
2. Lift up the Top Cover.  
3. The platen roller is the black rubber roller near the front  
panel. The print rollers are located at the print head  
assembly, near the fanfold-label loading window.  
4. Wet some cotton swabs with cleaning solution. While  
rotating the platen roller with your fingers, clean the  
entire length of the roller using one or more cotton  
swabs. The roller should be cleaned of any label or  
adhesive residue.  
5. Repeat the whole cleaning process if necessary. The  
platen and rollers should be cleaned whenever foreign  
matter such as dust or adhesive is present.  
Paper  
Roller  
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SECTION 4: CLEANING AND MAINTENANCE  
4.4 RELEASING/REPLACING THE PRINT HEAD  
The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it  
can be easily removed and replaced. Contact your local SATO representative for information on  
obtaining a new print head. You will also need a No. 2 Phillips screwdriver (a magnetic tip is  
helpful) for the replacement procedure.  
1. Make sure the printer is OFF, and remove the power cable.  
2. Lift up the Top Cover.  
Hook  
3. Locate the small center tab above the print head. Press and  
hold down this tab. At the same time, pull the whole print  
head below it, downwards. If necessary, use the two hooks  
at the sides of the print head for leverage.  
4. After pulling the print head downwards, press its bottom  
portion so that it tilts inwards on the two aluminum pivots at  
the sides of the assembly.  
Connect  
5. Now lift the print head upwards and outwards, so that it is  
no longer restrained by the metal pivots. The cable connec-  
tor at the rear of the print head is now exposed.  
Piv  
6. Disconnect the connecting cable from the print head con-  
nectors and set the print head aside.  
7. Carefully attach a replacement print head to the cable con-  
nector. The connectors are keyed so that they can only be  
inserted in the correct orientation.  
Key  
Note:  
Key  
While handling the print head, be careful not to scratch the  
printing surface of the print head. Scratching the surface  
will cause permanent and irreparable damage that is not  
covered by the warranty!  
8. Reinsert the print head into the printer, making sure that the  
metal slots at the sides of the print head fit back over the  
aluminum pivots on the printer.  
pri  
9. Press and hold down the center tab which was previously  
used to release the print head. Push the print head  
upwards so that it snaps into place.  
slot for  
pivot  
10. Release the center tab and close the Top Cover. Proceed to  
perform a test print to ensure that the print head is con-  
nected properly.  
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SECTION 4: CLEANING AND MAINTENANCE  
4.4 CLEANING THE SENSOR  
The gap sensor is used to control the positioning of the label. It is a transmissive see-thru sensor  
that detects the edge of the label by looking through the backing paper which is translucent and  
detecting the presence of the opaque label.  
So when dust, dirt or other foreign matter interferes with the light path of the sensor, erratic label  
positioning occurs. The sensor should thus be cleaned regularly, after every two rolls of labels.  
1. Turn the printer OFF and remove the power cable.  
2. Open the Top Cover.  
3. Locate the sensor located next to the yellow screw-  
driver, near the left-hand side label guide so that it  
moves whenever the Label Guide are adjusted for dif-  
ferent media widths.  
4. Apply Thermal Print Head Cleaner to a cotton swab.  
5. Use the cotton swab to clean any foreign matter from  
the exposed surface of the sensor by inserting the cot-  
ton tip in the paper slot and briskly cleaning it with a  
back and forth motion.  
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SECTION 4: CLEANING AND MAINTENANCE  
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SECTION 5: INTERFACE SPECIFICATIONS  
5
INTERFACE SPECIFICATIONS  
5.1 INTERFACE TYPES  
The SATO D508 / D512 printer can be ordered with any of the interfaces described in this  
section.  
The user can specify the desired interface at the time of placing an order. Thereafter, if the  
user needs to change the interface, it is a simple matter of purchasing a suitable interface  
card from a SATO dealer.  
The following are the different types of interface boards available:  
1)  
2)  
4)  
RS232C Interface Board  
IEEE1284 Parallel Interface Board  
USB Interface Board  
5) LAN Interface Board (standard 10Base-T/100Base-T interface with RJ-45  
connector)  
6) Wireless LAN (802.11 b/g)  
For programmers and technical personnel to fully utilize the printer, the following  
information is presented in this section:  
• The Receive Buffer  
• IEEE1284 Parallel Interface  
• RS232C Serial Interface  
General Specifications  
Electrical Specifications  
Pin Assignments  
Ready/Busy Flow Control  
X-On/X-Off Flow Control  
• Universal Serial Bus (USB) Interface  
• Local Area Network (LAN) Interface  
• Wireless LAN Interface (802.11b/g)  
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SECTION 5: INTERFACE SPECIFICATIONS  
5.2 THE RECEIVE BUFFER  
This printer has the ability to receive a data stream from the host in one of two ways. The  
receive buffer may be configured to accept one print job at a time or multiple print jobs.  
The single job print buffer is generally used by software programs that wish to maintain  
control of the job print queue so that it can move a high priority job in front of ones of  
lesser importance. The multiple job buffer, on the other hand prints all jobs in the order  
they are received by the printer, and the order of printing cannot be changed.  
Single Job Buffer  
The printer receives and prints one job at a time. Each job must not exceed 2.95MB.  
Page 5-2  
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SECTION 5: INTERFACE SPECIFICATIONS  
5.2 THE RECEIVE BUFFER (CONT’D)  
Multi Job Buffer  
The printer is able to continuously receive print jobs, compiling and printing other jobs at the  
same time. It acts much like a "print buffer" to maximize the performance of the host and the  
printer.  
When you are using the RS232 Serial interface, the Multi Job Buffer uses either the Ready/  
Busy with DTR (pin 20) or X-On/X-Off flow control protocols. With an empty receiving  
buffer, the status of DTR is "high" (or an X-On status if using X-On/X-Off), meaning the  
printer is ready to receive data. When the receive buffer is holding 1.95MB of data (1MB  
from being full), DTR will go "low" (or an X-Off is sent) indicating the printer can no longer  
receive data. This condition is called "Buffer Near Full."  
The receiving buffer will not be able to receive more data again until a "Buffer Available"  
condition occurs. This takes place when the receiving buffer has emptied so that only 1MB  
bytes of data are being held (1.95MB bytes from being full). At this time, DTR will go "high"  
or an X-On is sent to tell the host that it can again receive data.  
All printer error conditions (i.e., label out, Time-out Error, etc) will cause the printer to go  
busy (DTR "low" or X-Off) until the problem is corrected and the printer is placed on-line.  
The printer will also be busy if taken off-line from the front panel.  
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SECTION 5: INTERFACE SPECIFICATIONS  
5.3 IEEE1284 PARALLEL INTERFACE  
The parallel interface for this printer conforms to the IEEE1284 specification. It will  
automatically detect the IEEE1284 signals and operate in the high speed mode. If it does  
not detect the IEEE1284 signals, it will operate in the standard Centronics mode, which  
is significantly slower. For this reason, an interface cable and host interface conforming  
to the IEEE1284 specification must be present to fully utilize the speed capabilities. This  
interface also operates bidirectionally and can report the status of the printer back to the  
host.  
Electrical Specifications  
Printer Connector  
Cable Connector  
Cable Length  
AMP 57-40360 (DDK) or equivalent  
AMP 57-30360 (DDK) or equivalent  
10 ft. (3 m) or less  
Signal Level  
High = +2.4V to +5.0V Low = 0V to -0.4V  
PIN  
SIGNAL  
DIRECTION  
PIN  
SIGNAL  
DIRECTION  
1
STROBE  
DATA 1  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Host  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
STROBE Return  
DATA 1 Return  
DATA 2 Return  
DATA 3 Return  
DATA 4 Return  
DATA 5 Return  
DATA 6 Return  
DATA 7 Return  
DATA 8 Return  
ACK Return  
BUSY Return  
PE Return  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
From Host  
To Host  
2
3
DATA 2  
4
DATA 3  
5
DATA 4  
6
DATA 5  
7
DATA 6  
8
DATA 7  
9
DATA 8  
10  
11  
12  
13  
14  
15  
16  
17  
18  
ACK  
BUSY  
To Host  
PTR ERROR  
SELECT  
AUTOFD (1)  
Not Used  
Logic Gnd  
FG  
To Host  
To Host  
INIT  
To Host  
FAULT  
Not Used  
Not Used  
Frame Ground  
To Host  
Not Used  
(1)  
+5V(Z=24Kohm)  
From Host  
SELECTIN  
(1)  
Signals required for IEEE1284 mode  
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SECTION 5: INTERFACE SPECIFICATIONS  
5.4 RS-232C INTERFACE  
The High Speed Serial Interface is an factory installed option that must be installed in the  
printer at the time of order. The D508 / D512 recognizes the RS-232 interface automatically.  
General Specifications  
Asynchronous ASCII  
Half-duplex communication  
Ready/Busy Hardware Flow Control  
Pin 20, DTR Control  
Pin 4, RTS Error Condition  
X-On/X-Off Software Flow Control  
Bi-Directional Communication  
Data Transmission Rate  
Character Format  
9600, 19200, 38400, 57600 bps  
1 Start Bit (fixed)  
7 or 8 data bits (selectable)  
Odd, Even or No Parity (selectable)  
1 or 2 Stop bits (selectable)  
Electrical Specifications  
Connector  
DB-25S (Female)  
Cable  
DB-25P (Male), 50 ft. maximum length. For cable  
configuration, refer to Cable Requirements appropriate to  
the RS232C protocol chosen.  
Signal Levels  
High = +5V to +12V  
Low = -5V to -12V  
Pin Assignments  
Pin 13  
Pin 1  
Pin 25  
Pin 14  
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SECTION 5: INTERFACE SPECIFICATIONS  
5.4.1 RS-232C INTERFACE SIGNALS  
Pin  
1
Direction  
Reference  
To Host  
Signal Definition  
FG (Frame Ground)  
2
TD (Transmit Data) -Data from the printer to the host computer. Sends X-On/X-Off  
characters or status data (Bi-Directional protocols).  
3
4
To Printer  
To Host  
RD (Receive Data) -Data to the printer from the host computer.  
RTS (Request to Send) -Used with Ready/Busy flow control to indicate an error  
condition. RTS is high and remains high unless the print head is open (in this case,  
RTS would return to the high state after the print head is closed and the printer is  
placed back on-line) or an error condition occurs during printing (e.g. Time Out  
error, label out).  
5
6
To Printer  
To Printer  
CTS (Clear to Send) -When this line is high, the printer assumes that data is ready  
to be transmitted. The printer will not receive data when this line is low. If this line is  
not being used, it should be tied high (to pin 4).  
DSR (Data Set Ready) -When this line is high, the printer will be ready to receive  
data. This line must be high before data is transmitted. If this line is not being used,  
it should be tied high (to pin 20).  
7
Reference  
To Host  
SG (Signal Ground)  
20  
DTR (Data Terminal Ready) -This signal applies to Ready/Busy flow control. The  
printer is ready to receive data when this pin is high. It goes low when the printer is  
off-line, either manually or due to an error condition, and while printing in the Sin-  
gle Job Buffer mode. It will also go low when the data in the buffer reaches the Buf-  
fer Near Full level.  
Cable Requirements  
DB9 DB2  
5
HOST  
INTERCONNECTION  
PRINTER  
1
2
3
8
7
4
6
5
1
3
FG  
RD  
1
2
3
4
5
6
FG (Frame Ground)  
TD (Transmit Data)  
RD (Receive Data)  
RTS (Request to Send)  
CTS (Clear to Send)  
DSR (Data Set Ready)  
2
TD  
5
CTS  
RTS  
DTR  
DSR*  
SG  
4
20  
6
20 DTR (Data Terminal Ready)  
SG (Signal Ground)  
7
7
* This connection at the host side of the interface would depend upon the pin that is being used as  
the Ready/Busy signal by the driving software. Typically, on a PC, it would be either CTS (pin 5)  
or DSR (pin 6) on a DB-25 connector.  
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SECTION 5: INTERFACE SPECIFICATIONS  
5.4.2 READY/BUSY FLOW CONTROL  
Ready/Busy is the hardware flow control method for the serial interface on the printer. By  
raising/lowering the voltage level on Pin 20 of the RS232 port, the printer notifies the host  
when it is ready to receive data. Pin 4 (RTS) and pin 20 (DTR) are the important signals on  
the printer for this method of flow control. The host must be capable of supporting this flow  
control method for it to function properly.  
5.4.3 X-ON/X-OFF FLOW CONTROL  
X-On/X-Off flow control is used whenever hardware (Ready/Busy) flow control is not  
available or desirable. Instead of a voltage going high/low at pin 20, control characters  
representing "Printer Ready" (X-On =11 hexadecimal) or "Printer Busy" (X-Off = 13  
hexadecimal) are transmitted by the printer on pin 2 (Transmit Data) to the host. In order for  
this method of flow control to function correctly, the host must be capable of supporting it. X-  
On/X-Off operates in a manner similar to the function of pin 20 (DTR) as previously  
explained. When the printer is first powered on it sends an X-Off when the "Buffer Near Full"  
level is reached and a X-On when the data level of the buffer drops below the "Buffer  
Available" mark. When the printer is taken off-line manually, it transmits an X-Off indicating  
it cannot accept data. When it is placed back on line manually, it sends an X-On, indicating  
it is again available for receipt of data. If an error occurs during printing (paper out, Time  
Out), the printer sends an X-Off as soon as an error condition is detected. When the error is  
cleared and the printer is placed back on-line, it transmits an X-On indicating it is again  
ready to accept data.  
Upon power up if no error conditions are present, the printer will continually send X-On  
characters at five millisecond intervals until it receives a transmission from the host.  
5.5 UNIVERSAL SERIAL BUS INTERFACE  
The Universal Serial Bus (USB) interface is a factory installed option that must be specified  
at the time of order. It requires a driver (shipped with each printer that has the interface  
installed) that must be loaded on your PC and the PC must be configured to support USB  
peripherals using Microsoft Windows. Details for loading the USB driver are contained in  
the USB Interface Manual that is shipped with each printer with a USB Optional interface  
installed. Up to 127 devices may be connected to a USB port.  
5.6 LOCAL AREA NETWORK INTERFACE  
A Local Area Network (LAN) interface is a factory installed interface option that must be  
specified at the time of order. It requires a driver (shipped with each printer that has the  
interface installed) that must be loaded on your PC and the PC must be configured to  
support the TCP/IP network protocol using a 10BaseT LAN connection. Details for loading  
the LAN driver are contained in the LAN Interface Manual that is shipped with each printer  
with a LAN Optional interface installed.  
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SECTION 5: INTERFACE SPECIFICATIONS  
5.7 WIRELESS LAN INTERFACE (802.11 B/G)  
The wireless print server provides easy printer interface with 802.11G Wi-Fi compliant networks  
free of wired connections. Each printer is shipped with an integrated driver and interface  
installed. The driver must be loaded onto the host computer and configured to run one of the  
supported protocols.  
SPECIFICATIONS  
Variable Data Rates  
Frequency Band  
Wired Equivalent Privacy  
Sensitivity  
54, 11, 5.5, 2 and 1 Mbps  
2.4 GHz ISM Band  
128 bit, 64 bit (compatible with 40bit), WPA, none  
(typ, AAWGN, 8E-2 PER): -91dBm at 1Mbps, -88dBm at 2  
Mdps, -87dBm at 5.5Mbps, 84dBm at 11Mbps.  
Range  
100m indoors, 300m outdoors  
Protocols  
TCP/IP, IPX/SPX, Direct Mode IPX/IP, DLC/LLC, NetBEUI,  
NetBIOS/IP  
Protocol  
Status3 return  
Protocol for Driver (cyclic response mode)  
Protocol for Driver (ENQ response mode)  
Status5 return  
IP Address  
0.0.0.0 to 255.255.255.255  
Subnet Mask  
Gateway Address  
Communication Mode  
SSID  
0.0.0.0 to 255.255.255.255  
0.0.0.0 to 255.255.255.255  
802.11 Ad hoc, Ad hoc, Infrastructure  
Optional alphanumeric character string (up to 32 characters)  
01 to 11  
Channels  
DIP SWITCH SETTINGS  
The DIP switches serve to initialize the configuration saved on the Wireless-LAN board, print  
the configuration, and make a self-diagnosis. To communicate with the host,set the communi-  
cation mode by through switches 5 and 6, then set the remaining switches to the OFF position.  
Print of configuration and self-diagnosis are operable only on the screen after turning on the  
printer. Ensure all switches are in the OFF position when operating the printer.  
SWITCH  
1
SETTING  
Reserved for test use only (setup prohibited).  
LAN board EEPROM initialization (initialize configura-  
tion).  
2
3
4
Print configuration details on a label (diagnostic & config-  
uration).  
Print a self-diagmosis of the board onto a label (wireless  
mode).  
NOTE: The communication mode may be set within the printer’s Interface Mode. Go to [Com-  
munication] of the Interface Mode to enable setup by either the DIP switches or through the  
Interface Mode.  
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SECTION 5: INTERFACE SPECIFICATIONS  
LED INDICATOR STATUS  
INDICA-  
TOR 1  
INDICA-  
TOR 2  
INDICA-  
TOR 3  
DESCRIPTION  
ON  
ON  
ON  
OFF  
OFF  
ON  
OFF  
OFF  
ON  
Weak Signal (1-50%)  
Moderate Signal (50-75%)  
Strong Signal (75-100%)  
802.11 Ad hoc  
ON  
OFF  
ON  
OFF  
ON  
OFF  
Ad hoc  
SOFTWARE SPECIFICATIONS  
Corresponding Protocol  
Network Layer  
TCP/IP  
ARP, RARP, IP, ICMP  
TCP, UDP  
Session Layer  
Application Layer  
LPD, FTP, TELNET, BOOTP, DHCP  
NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol.  
Printer status is obtainable by dedicated socket protocol.  
NOTE: In the TCP/IP protocol enviroment, LPD and FTP are provided for printing; TELNET for  
variable setup; ARP, RARP, and BOOTP/DHCP for address setup.  
LPD protocol complies with RFC1179 and handles the list of logical printer name as queue  
name such as lp, sjis, euc. In addition, a banner page can be printed by a proper setup. When  
sending the job by LPR, the transmission order of data file/control file within the job will not  
affect print operation. In addition, if the banner page is specified, it will be added to each data  
file. Job deletion by LPR is not available.  
FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer  
directory. File transfer to this directory executes print operation. It is possible to specify  
ASCII(A), Binary(I) and TENEX(L8) as transfer mode - although the mode difference is depen-  
dent on the client. A banner page may be printed with a proper setup.  
TELNET Complies with RFC854. This operation consists of interactive menu form and enables  
change and reference of internal setup, and to display status. To change the setup, enter “root”  
user and password at the time of login. Default of root pasword is set as null (linefeed only).  
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SECTION 5: INTERFACE SPECIFICATIONS  
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SECTION 6: TROUBLESHOOTING  
6
TROUBLESHOOTING  
Observations  
This section has been devised to help you if you are unable to pro-  
duce output on the SATO D508 / D512 printer. Use this section to  
make sure the basics have been checked before deciding you are  
unable to proceed any further. The section is divided into three  
parts:  
•
•
•
Initial Checklist  
Checklist for the Parallel Interface  
Checklist for the RS232C Serial Interface  
6.1 INITIAL CHECKLIST  
1. Is the printer powered up and ON LINE?  
2. Is the ERROR light on the front panel OFF? If this light  
is ON, it may mean the print head assembly is open or  
another error condition is present.  
3. Is the Print Head Assembly properly latched? Are the  
other sections secured and aligned properly?  
6.2 CHECKING THE IEEE1284 PARALLEL INTERFACE  
1. Is the IEEE1284 printer cable connected securely to  
your parallel port (DB-25S Female) on the PC and to  
the parallel IEEE connector on the printer?  
(Warning: when disconnecting or connecting interface  
cables, always make sure the printer is OFF. Other-  
wise, the printer’s interface may suffer damage that is  
not covered by the warranty.)  
2. Does the interface cable in use meet IEEE1284 specifi-  
cations?  
3. Is there more than one parallel interface port on your  
PC (LPT1, LPT2, etc.)? If so, make sure you are send-  
ing data out the correct port.  
4. When you send the print job to the printer, and it does  
not respond, do you get an error message on your PC  
that says “Device Fault” or something similar?  
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SECTION 6: TROUBLESHOOTING  
6.2 USING THE IEEE1284 (PARALLEL) INTERFACE (CONT’D)  
Observations  
This may mean that the computer doesn’t know the  
printer is there. Verify that:  
a. Both ends of the cable are securely inserted  
into their respective connectors  
b
The printer is ON LINE  
c. The cable is not defective. There are other  
things that can cause this error message on  
your computer, but at this stage, a defective  
cable may be one of the reasons  
6. When you send the print job to the printer and it  
does not respond, and there is no error mes-  
sage on the PC:  
A. Check your data stream to make sure it com-  
plies with standard SATO commands.  
B. Verify that you’ve included all required parame-  
ters in the data stream.  
C. Verify the following:  
• You have not typed a “0” (zero) for an “O”  
(letter) or vice-versa.  
• You have not missed any SPBL commands/  
headers where they’re needed.  
• Make sure all printer command codes are  
capital letters.  
7. If you’ve checked all of the above and the printer still isn’t  
printing, you may want to try a Receive Buffer DATA Dump to  
determine what (if anything) the printer is receiving from your  
computer. To print DATA Dumps see page 3-11, Configura-  
tion and Operation.  
The parallel port is now listening for incoming data. Send  
your print job. The printer will now print (only once) a DATA  
Dump of everything it received from the host computer. Each  
2-digit hexadecimal character represents a character the  
printer received. It may be tedious, but now you can analyze  
and troubleshoot the data stream.  
8. While checking the DATA Dump printout, look out for the  
sequence 0D 0A, which is a combination of Carriage Return  
and Line Feed characters. The command string should be  
continuous, and you should not see CR or LF characters  
between the SBPL commands.  
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SECTION 6: TROUBLESHOOTING  
6.2 CHECKING USING THE PARALLEL INTERFACE (CONT’D)  
Obserations  
If you are using BASIC, it may be adding these characters  
automatically as the line wraps. Adding a “width” statement  
to your program can help to suppress these extra 0D 0A  
characters by expanding the line length up to 255 charac-  
ters.  
If you are not programming in BASIC, check to see if you  
have an equivalent statement in the language you’re using,  
to suppress extra carriage returns and line feeds from your  
data being sent out to the printer. The data stream should be  
one complete line going to the printer.  
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SECTION 6: TROUBLESHOOTING  
6.3 CHECKING THE RS232C (SERIAL) INTERFACE  
Observations  
1. Is the RS232C Serial cable connected securely to  
your serial port on the PC (DB- 25S Male) and to  
the RS232C connector on the printer? (Warning:  
when disconnecting or connecting interface cables,  
always make sure the printer is OFF. Otherwise, the  
printer’s interface may suffer damage that is not  
covered by the warranty.)  
2. Is the cable defective? At the very least, you should  
be using a “Null Modem Cable,” which crosses pins  
in a specific manner. This should enable your printer  
to print. But we recommend that you eventually use  
a cable built to specifications as described in Sec-  
tion 5: Interface Specifications  
3. Check for obvious errors in the data stream, if you  
are familiar with the software commands.  
4. If after sending your job to the printer, it only “beeps”  
indicating a “framing error” message, you may have  
a configuration problem. There may be some incon-  
sistencies with the Baud Rate, Parity, Data Bits, or  
Stop Bits in relation to your host computer. If you are  
confused as to what the printer’s current RS232 set-  
tings are, you may choose the SATO defaults (all  
DIP switches in the OFF position) to achieve 9600  
baud, no parity, 8 data bits, and 1 stop bit.  
5. If you still are unable to get printer output, try the  
DATA Dump as described in Step 5 under the Paral-  
lel IEEE1284 Interface troubleshooting. In this case,  
the printer monitors its RS232C interface for incom-  
ing data.  
6. From the DATA Dump, if you are seeing extra 0D 0A  
(CR and LF) characters, and are using BASIC, refer  
to the beginning of the Command Code section. It  
provides hints for writing a SATO program in BASIC.  
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SECTION 6: TROUBLESHOOTING  
6.3 ERROR SIGNALS  
The 7-segment LED display, Front Panel LED Indicators and Buzzer combine to provide a visual/  
aural indication of the type of error encountered.  
For information on error messages and icons, proceed to the next section.  
LED INDICATORS  
Display  
BUZZER  
1 Beep  
ERROR CONDITION  
CORRECTIVE ACTION  
Consult your SATO dealer  
LINE  
ERROR  
ON  
0
1
2
3
4
Flash Memory error  
Not Assigned  
ON  
ON  
ON  
1 Beep  
1 Beep  
1 Beep  
Machine Error  
Consult your SATO dealer  
Replace EEPROM  
EEPROM Error  
Electrical Head error  
Replace Print Head or consult  
your SATO dealer  
5
6
Blink  
Blink  
3 Beeps  
3 Beeps  
Head Not Latched  
Out of Paper  
Latch Print Head securely and  
make sure the Top Cover is  
closed properly  
1) Replenish paper supply  
2) Route paper through sensor  
correctly  
7
8
Blink  
Blink  
3 Beeps  
3 Beeps  
Sensor error  
Cutter error  
1) Adjust sensor level  
Connect cutter (optional item)  
properly or consult your SATO  
dealer  
8.  
A
ON  
ON  
ON  
Program Error  
Resend data to the printer  
1 Beep  
Receive Buffer Over-  
flow  
1) Restart the printer and retry  
2) Modify host SW  
3) Select correct communication  
protocol settings  
b
c
ON  
ON  
ON  
ON  
1 Beep  
1 Beep  
1 Beep  
1 Beep  
Parity error  
(Serial I/F only)  
Correct the Parity Settings or  
consult your SATO dealer  
Framing Error  
(Serial I/F only)  
Check and correct the data bit  
setting and retry  
d
E
Overrun Error  
(Serial I/F only)  
Check and correct the flow con-  
trol settings and retry  
LAN Time Out Error  
Check the Interface Card and all  
associated connections to/from  
it. Replace if necessary  
F
3 Beeps  
Font/graphic Data  
Error (Serial I/F only)  
Recheck and correct the data  
stream and retry  
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SECTION 6: TROUBLESHOOTING  
6.3 CHECKING THE 802.11G WIRELESS INTERFACE  
1. Is the antenna properly and completely installed?  
2. Is the interface properly seated in the printer?  
3. Are the green connection lights on the back of the interface board illuminated?  
4. If it is not obtaining an IP address, check the SSID or encryption and ensure those were prop-  
erly entered.  
5. In order to determine the IP address obtained through the DHCP wireless device, power off  
the printer, place switch 3 in the upward position on the wireless card, and reinsert it into the  
printer, and power the printer on. Wait approximately 30 seconds for a print out of configurations.  
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1SATO CONTACTS  
2
3
4
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5
6
SATO GROUP OF COMPANIES  
SATO NEW ZEALAND LTD.  
30 Apollo Drive, Mairangi Bay  
Auckland, New Zealand  
Tel: +64 9-477-2222  
SATO LABELLING SOLUTIONS  
Asia Pacific & Oceania Region  
EUROPE GmbH (AUSTRIA)  
Niederlassing Austria  
SATO ASIA PACIFIC PTE. LTD.  
438A Alexandra Road #05-01/04,  
Alexandra Technopark, Singapore 119967  
Tel: +65-6271-5300  
Fax: +65-6273-6011  
Email: technical@satoasiapacific.com  
www.satoasiapacific.com  
Jochen-Rindt-Straße 13  
1230 Wien, Austria  
Tel: +43-2762-52690  
Fax: +43-2762-52018  
Email: info@at.satoeurope.com  
www.satoeurope.com  
Fax: +64-9-477-2228  
Email:  
global.warranty@satonewzealand.com  
www.satonewzealand.com  
European Region  
SATO LABELLING SOLUTIONS  
EUROPE GmbH (DENMARK)  
Naverland 29A DK-2600  
Glostrup, Denmark  
Tel.: +45-43204700  
Fax: +45-43204709  
Email: info@dk.satoeurope.com  
www.satoeurope.com  
SATO AUTO-ID MALAYSIA SDN. BHD.  
No.25, Jalan Pemberita U1/49,  
Temasya Industrial Park, Section U1,  
40150 Shah Alam, Selangor Darul Ehsan,  
Malaysia  
Tel: +60-3-7620-8901  
Fax: +60-3-5569-4977  
SATO LABELLING SOLUTIONS  
EUROPE GmbH (BELGIUM)  
Leuvensesteenweg 369,  
1932 Sint-Stevens-Woluwe, Belgium  
Tel: +32-2-788-80-00  
Fax: +32-2-788-80-80  
Email: info@nl.satoeurope.com  
www.satoeurope.com  
Email: service@satosms.com.my  
www.satoasiapacific.com  
SATO POLSKA SP. Z O.O.  
ul. Wrocꢀawska 123, Radwanice,  
55-015 ꢁw. Katarzyna, Poland  
Tel: +48-71-381-03-60  
Fax: +48-71-381-03-68  
Email: info@sato.pl  
SATO AUTO-ID (THAILAND) CO., LTD.  
292/1 Moo 1 Theparak Road,  
Tumbol Theparak, Amphur Muang,  
Samutprakarn 10270, Thailand  
Tel: +66-2-736-4460  
SATO LABELLING SOLUTIONS  
EUROPE GmbH (GERMANY)  
Ersheimer Straße 71,  
69434 Hirschhorn, Germany  
Tel: +49-6272-9201-160  
Fax: +49-6272-9201-347  
Email: service@de.satoeurope.com  
www.satoeurope.com  
Fax: +66-2-736-4461  
www.sato.pl  
Email: technical@satothailand.com  
www.satothailand.co.th  
SATO IBERIA S.A.  
Dels Corrals Nous, 35-39  
Pol. Can Roqueta, 08202 - Sabadell  
Barcelona, Spain  
SATO SHANGHAI CO., LTD.  
307 Haining Road, ACE Bldg,  
10th Floor, Hongkou Area, Shanghai,  
China 200080  
SATO LABELLING SOLUTIONS  
EUROPE GmbH (NORWAY)  
Hovfaret 4 0275 Oslo, Norway  
Tel.: +47-225-106-70  
Fax: +47-225-106-71  
Email: kundeservice@satonorge.com  
www.satoeurope.com  
Tel: +34-902-333-341  
Fax: +34-902-333-349  
Email: info@es.satoeurope.com  
www.satoeurope.com  
Tel: +86-21-6306-8899  
Fax: +86-21-6309-1318  
Email: tech@satochina.com  
www.satochina.com  
SATO FRANCE S.A.S.  
Parc d'Activités, Rue Jacques Messager,  
59 175 Templemars, France  
Tel: +33-3-20-62-96-40  
SATO LABELLING SOLUTIONS  
EUROPE GmbH (NETHERLANDS)  
Techniekweg 1b, 3481 MK Harmelen,  
Netherlands  
Tel.: +31-348-444437  
Fax: +31-348-446403  
Email: info@nl.satoeurope.com  
www.satoeurope.com  
SATO ASIA PACIFIC PTE. LTD.  
Korea Representative Office  
6F, Korea Housing Center,  
Yeouido-dong 45-11, Yeongdeungpo-gu,  
Seoul, Korea 150-736  
Tel: +82-2-761-5072  
Fax: +82-2-761-5073  
Fax: +33-3-20-62-96-55  
www.satoeurope.com  
SATO UK LTD.  
Valley Road, Harwich,  
Essex CO12 4RR, United Kingdom  
Tel: +44-1255-240000  
Fax: +44-1255-240111  
Email: enquiries@satouk.com  
www.satouk.com  
Email: technical@satoasiapacific.com  
www.satoasiapacific.com  
SATO LABELLING SOLUTIONS  
EUROPE GmbH (ITALY)  
SATO ASIA PACIFIC PTE. LTD.  
India Representative Office  
Regus Level 2, Connaugh Place,  
Bund Garden Road, Pune. 411001, India  
Tel: +91-20-4014-7747  
Fax: +91-20-4014-7576  
Email: technical@satoasiapacific.com  
www.satoasiapacific.com  
Viale Europa 39/1,  
20090 Cusago, Milano, Italy  
Tel.: +39-2-903-944-64  
Fax: +39-2-903-940-35  
Email: info@it.satoeurope.com  
www.satoeurope.com  
American Region  
SATO AMERICA, INC.  
10350-A Nations Ford Road, Charlotte,  
NC 28273, U.S.A.  
Tel: +1-704-644-1650  
Fax: +1-704-644-1662  
www.satoamerica.com  
SATO LABELLING SOLUTIONS  
EUROPE GmbH (SWITZERLAND)  
SATO AUSTRALIA PTY LTD.  
1/1 Nursery Avenue, Clayton Business  
Park, Clayton, VIC 3168 Australia  
Tel: +61-3-8814-5330  
Fax: +61-3-8814-5335  
Email: enquiries@satoaustralia.com  
www.satoaustralia.com  
Allmendstraße 19,  
8320 Fehraltorf, Switzerland  
Tel: +41-44-954-84-00  
Fax: +41-44-954-84-09  
Email: info@ch.satoeurope.com  
www.satoeurope.com  
SATO LABELING SOLUTIONS  
AMERICA, INC.  
1140 Windham Parkway, Romeoville,  
Illinois 60446, U.S.A.  
Tel: +1-800-645-3290  
Fax: +1-630-771-4210  
www.satolabeling.com  
•
Extensive contact information of worldwide SATO operations  
can be found on the Internet at www.satoworldwide.com  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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