Rinnai Electric Heater IB35ETRLC User Guide

HOME OWNER / INSTALLER  
FOR YOUR SAFETY  
THIS MANUAL MUST BE READ IN ITS  
ENTIRETY BEFORE OPERATING HEATER  
IB35ETRN  
IB35ETRLC  
Gas Radiant Space Heater  
Owners Operation and Installation Manual  
WARNING: If the information in these instructions are not  
followed exactly, a fire or explosion may result causing  
property damage, personal injury or loss of life.  
Do not store or use gasoline or other flammable vapors  
and liquids in the vicinity of this or any other appliance.  
WHAT TO DO IF YOU SMELL GAS  
• Do not try to light any appliance.  
• Do not touch any electrical switch; do not use any phone in  
your building.  
• Immediately call your gas supplier from a neighbor’s phone.  
Follow the gas supplier’s instructions.  
• If you cannot reach your gas supplier, call the fire department.  
Installation and service must be performed by a qualified  
installer, service agency or the gas supplier.  
This appliance is only for use with the type of gas indicated on  
the rating plate.  
This appliance is not convertible for use with other gases.  
INSTALLER: MUST LEAVE THIS MANUALWITH THE UNITAFTER INSTALLATION  
OWNER: RETAIN THIS MANUALSAFELY, FOR FUTURE REFERENCE  
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WARNING  
IMPROPER INSTALLATION,ADJUSTMENT,ALTERATION, SERVICE OR  
MAINTENANCE CAN CAUSE PROPERTY DAMAGE, PERSONAL INJURY OR  
LOSS OF LIFE.  
INSTALLATIONAND SERVICE MUSTBE PERFORMED BYAQUALIFIED  
INSTALLER, SERVICEAGENCYORTHE GAS SUPPLIER.  
This manual applies to the following models only:  
IB35ETRBN/US  
IB35ETRBL/US  
IB35ETRSN/US  
IB35ETRSL/US  
Inbuilt Fire ETR  
Electronic Timer Remote  
Table of Contents  
Limited warranty ............................................................................................................ 2  
Contacts ........................................................................................................................ 3  
Specifications ................................................................................................................ 4  
Dimensions ................................................................................................................... 4  
Important points / usage and installation musts ............................................................... 5  
Technical specifications ................................................................................................. 7  
For your safety read before operating heater.................................................................. 8  
Control panel layout........................................................................................................ 9  
Operation....................................................................................................................... 9  
Location......................................................................................................................... 13  
Venting .......................................................................................................................... 15  
Gas connection .............................................................................................................. 15  
Log installation...............................................................................................................16  
Testing and commissioning ............................................................................................ 17  
Maintenance instructions................................................................................................ 18  
Wiring diagram .............................................................................................................. 20  
PCB layout..................................................................................................................... 20  
Wiring diagram-ladder ................................................................................................... 21  
Trouble shooting ............................................................................................................ 21  
Error codes.................................................................................................................... 22  
Exploded diagrams........................................................................................................ 23  
Parts list......................................................................................................................... 25  
Installation notes ............................................................................................................ 27  
Installation / commissioning checklist ............................................................................. 31  
Installer details ............................................................................................................... 31  
CONTACTS  
zx  
America Corporation  
103 International Drive  
Peachtree City  
1-800-621-9419  
Georgia 30269  
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SPECIFICATIONS  
Model:  
IB35ETRBN/US, IB35ETRSN/US (NG) United States  
IB35ETRBL/US, IB35ETRSL/US (Propane) United States  
Description:  
Freestanding radiant/convector, glass-fronted, ceramic log space  
heater with forced convection and natural draft flue system  
Gas Control:  
Burners:  
Electronic control valve  
Ember bed flame and heat burner  
Top front louvres  
WarmAir Discharge:  
Flue:  
Natural draft. Approved 4” B vent system  
Electronic spark  
Ignition:  
Power Supply:  
120V. 60Hz  
Rating Plate Location: Bottom right hand side door, inside  
Weight: 119 lb  
DIMENSIONS  
Gas inlet  
3/8” MNPT  
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IMPORTANT POINTS / USAGEAND INSTALLATION MUSTS  
Unpack the heater and check for damage (DO NOT INSTALLDAMAGED HEATER). If the  
heater is damaged, contact your supplier for advice. Before installing the heater, check the  
label for the correct gas type (see rating plate, bottom right hand side of pillar). Refer to local  
gas authority for confirmation of the gas type if you are in doubt.  
Included in the carton  
Customer operation information.  
IMPORTANT  
Before using this product, please read this manual carefully to ensure proper use of the product:  
1 The installation must conform with local  
codes, or in the absence of local codes,  
the National Fuel Gas Code, ANSI  
Z223.1, or the Canadian Installation  
Code, CAN/CGA -B149.  
7 Read these rules and the instructions  
carefully. Check all local codes. Failure  
to follow these could cause a malfunction  
of the heater resulting in death, serious  
bodily injury and/or property damage.  
2 For information on gas type see the data  
plate on the heater.  
8 This appliance is only for use with the  
type of gas indicated on the rating plate.  
This appliance is not convertible for use  
with other gases.  
3 This heater must not be installed where  
curtains or other combustible materials  
could come into contact with it. In some  
cases curtains may need restraining.  
9 WARNING: Any change to this heater  
or its controls can be dangerous.  
4 If you move, check the gas type in the  
area where you are moving to. The local  
gas authority will be able to advise on  
local regulations.  
10 If a gas leak is suspected, turn heater  
off, turn gas supply valve off at appliance  
connector valve. Open windows to  
ventilate area immediately and contact  
your dealer or gas company.  
5 This heater discharges a large volume  
of warm air to provide even heat  
distribution. If the air in the room  
contains cooking vapor or cigarette  
smoke, and the heater is used on a  
carpet, the surface of the carpet may  
become discolored. In addition, some  
nylon carpets contain dyes which may be  
affected by the warm air flow. Some soft  
vinyl surfaces are also subject to  
distortion, or discoloration by warm air.  
To prevent discoloration of carpets, etc.,  
a mat should be placed in front of the  
appliance, extending about 30” in front  
of it.  
11 DO NOT PLACE CLOTHING OR  
FLAMMABLE  
MATERIALS,  
GASOLINEAND OTHER FLAMMABLE  
VAPORSAND LIQUIDS, ON OR NEAR  
THE HEATER.  
12 Do not spray aerosols when the heater  
is in operation.  
13 YOUNG CHILDREN SHOULD BE  
CAREFULLY SUPERVISED WHEN  
THEYARE IN THE SAME ROOM WITH  
THE HEATER.  
14 LPG containers must not be installed  
indoors.  
6 This heater must be installed on a hearth  
at least 2” thick and the width and depth  
of the heater.  
15 Do not use this appliance if any part has  
been under water. Immediately call a  
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qualified service technician to inspect  
the room heater and to replace any part  
of the control system and any gas control  
which has been under water.  
23 The draft hood on the appliance should  
be installed in the same atmospheric  
pressure zone as the combustion air inlet  
to the appliance and shall be located so  
that the relief opening is accessible for  
checking vent operation.  
16 Adequate clearances for accessibility for  
purposes of servicing and proper  
operation should be provided.  
24 The appliance, when installed, must be  
electrically grounded in accordance with  
local codes or, in the absence of local  
codes, with the National Electrical  
Code, ANSI/NFPA 70, or the Canadian  
Electrical Code, CSA C22.1  
17 Adequate clearances around air  
openings into the combustion chamber  
should be provided.  
18 Do not install in areas where curtains,  
drapes, clothing, or other moving  
flammables are within 15 inches of this  
unit.  
25 A gas appliance must not be connected  
to a chimney flue serving a solid fuel  
burning appliance.  
Diagram shows  
minimum  
clearances from  
combustible  
materials  
26 Do not restrict the warm air discharge  
by placing articles in front of heater.  
36”  
CEILING  
12”  
LEFT  
27 This appliance must not be used for any  
purpose other than heating.  
12”  
RIGHT  
36”  
FRONT  
28 Do not allow anyone to post articles  
through the louvres.  
19 Periodic examination of the venting  
system is required.  
29 Do not allow anyone to sit or lean  
against the appliance.  
20 The flow of combustion and ventilation  
air should not be obstructed.  
30 DUE TO HIGH TEMPERATURES, THE  
APPLIANCE SHOULD BE LOCATED  
OUT OF TRAFFIC AND AWAY FROM  
FURNITUREAND DRAPERIES.  
21 A manufactured home (USA only) or  
mobile home OEM installation must  
conform with the Manufactured Home  
Construction and Safety Standard, Title  
24CFR, Part 3280, or, when such a  
standard is not applicable, the Standard  
for Manufactured Home Installations,  
ANSI/NCSBCS A225.1 or Standard for  
Gas Equipped Recreational Vehicles  
and Mobile Housing, CSA Z240.4.  
31 CHILDRENANDADULTS SHOULD BE  
ALERTED TO THE HAZARDS OF  
HIGH SURFACE TEMPERATURES  
AND SHOULD STAYAWAY TOAVOID  
BURNS OR CLOTHING IGNITION.  
32 CLOTHING OR OTHER FLAMMABLE  
MATERIALSHOULD NOT BE PLACED  
ON OR NEAR THEAPPLIANCE.  
22 The appliance and its appliance main  
gas valve must be disconnected from the  
gas supply piping system during any  
pressure testing of that system at test  
pressures in excess of 1/2 psi (3.5 kPa).  
33 INSTALLATIONAND REPAIR SHOULD  
BE DONE BYAQUALIFIED SERVICE  
PERSON. THEAPPLIANCE SHOULD  
BE INSPECTED BEFORE USE AND  
AT LEAST ANNUALLY BY A  
PROFESSIONAL SERVICE PERSON.  
MORE FREQUENT CLEANING MAY  
The appliance must be isolated from the  
gas supply piping system by closing its  
equipment shutoff valve during any  
pressure testing of the gas supply piping  
system at pressures equal to or less than  
½ psi (3.5 kPa).  
BE  
REQUIRED  
DUE  
TOO  
EXCESSIVE LINT FROM CARPETING  
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BEDDING MATERIAL, ET CETERA. IT  
IS IMPERATIVE THAT CONTROL  
COMPARTMENTS, BURNERS AND  
CIRCULATING AIR PASSAGEWAYS  
OF THE APPLIANCE ARE KEPT  
CLEAN.  
35 Do not substitute glass, glowing embers  
or logs. Use only glass, glowing embers  
and logs supplied by manufacturer.  
36 Caution: Do not operate unit with broken  
glass.  
37 WARNING: DO NOT OPERATE  
APPLIANCE WITH THE FRONT  
REMOVED, CRACKED OR BROKEN.  
REPLACEMENT OF THE GLASS  
SHOULD BE DONE BY A LICENSED  
OR QUALIFIED SERVICE PERSON.  
34 The glass window shall be replaced as  
one piece as supplied by the  
manufacturer. See log and glass  
installation on page 17.  
TECHNICAL SPECIFICATIONS  
Natural Gas  
Btu/hr  
Propane  
Btu/hr  
Gas Input Rate:  
Pilot:  
Low:  
High:  
200  
11,000  
32,000  
200  
11,000  
32,000  
Minimum permissible  
gas supply pressure for  
purpose of input  
WC  
7"  
10.5"  
WC  
10"  
13"  
Min:  
Max:  
adjustment  
Gas Connection:  
Flue Termination:  
Fan:  
3/8" MNPT  
An approved 4" vent cap must be fitted to all installations  
90 Watt 2 speed tangential  
Combustion System:  
Ignition System:  
Operation:  
Multi port burner and ceramic logs  
Continuous spark electronic ignition  
Finger touch control buttons or remote control  
Electronic thermostat High~Low / Off  
Flame picture select option  
Temperature control:  
Up / Down buttons  
Temperature range:  
Safety Devices:  
Low = 50°F, 60°F~80°F, High 97°F  
Flame failure- flame rod  
Over heat - thermistors, thermal fuse  
Power surge - 3 amp fuse  
Room overheat - Automatic cut off at 104°F after 10 minutes  
Micro computer timer  
Fan delay  
Combustion Method:  
Flue Type:  
Naturally aspirated burner  
Approved B vent system  
Heat transfer:  
Installation Type:  
Flue Requirement:  
Direct radiation and forced convection  
Inbuilt  
Manufacturers minimum, 10 ft vertical.  
Local codes may have a greater  
requirement and must be followed  
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FOR YOUR SAFETY READ BEFORE OPERATING  
WARNING: If you do not follow these instructions exactly, a fire or explosion  
may result causing property damage, personal injury or loss of life.  
A This appliance is equipped with an  
ignition device which automatically  
ignites the pilot. Do not try to light the  
pilot by hand  
a neighbour’s phone. Follow the gas  
suppliers instructions.  
• If you cannot reach your gas supplier call  
the fire dept.  
B. BEFORE OPERATING smell all around  
the appliance area for gas. Be sure to  
smell next to the floor because some  
gas is heavier than air and will settle on  
the floor.  
C. Use only your hand to push the gas  
control buttons. Never use tools. If the  
buttons will not activate by hand, don’t  
try and repair it, call a qualified service  
technician. Force or attempted repair  
may result in a fire or an explosion.  
WHAT TO DO IF YOU SMELL GAS  
• Do not try to light any appliance  
D. Do not use this appliance if any part has  
been under water. Immediately call a  
qualified service technician to inspect  
the appliance and to replace any part  
of the control system and any gas control  
which has been under water.  
• Do not touch any electrical switch  
• Do not use any phone in your building  
• Immediately call your gas supplier from  
OPERATING INSTRUCTIONS  
STOP Read the safety information  
above.  
If the appliance does not light it will  
automatically turn off.  
To turn the unit on (Refer to diagram  
To re-attempt ignition, press the On / Off  
button again.  
below)  
To adjust the heat  
Press the “  
“ and “  
“ buttons to  
increase and decrease the room  
temperature setting.  
Do not attempt to light the pilot by hand.  
• To turn the unit off  
Wait for five minutes to clear out any gas.  
Then smell for gas, including near the  
floor. If you smell gas, STOP! Follow  
“B” in the safety information above. If you  
don’t smell gas, go to the next step.  
Press the On /Off button. The appliance will  
turn off.  
If the appliance will not operate; follow the  
instructions “to turn off the gas to appliance”  
and call your service technician or gas  
supplier.  
Press the On / Off button. This operates  
the ignition sequence.  
TO TURN OFF GAS TO APPLIANCE  
Turn off the appliance by operating the On/  
Off button and turn off the power at the wall  
switch.  
Disconnect the electric plug. This will  
isolate the gas supply and prevent the  
solenoid valve from opening.  
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CONTROL PANEL LAYOUT  
For your convenience the controls on your new Flame Fire are situated under the cover on the  
top right-hand side of the fire and are accessed by simply lifting the lid. All necessary  
adjustments to the operation of your fire can be made with these controls.  
OPERATION  
• TURNING ON  
fan is running.  
Press the ON/OFF button to operate the  
unit. The ON indicator will glow green. The  
spark generator will be heard before the  
burner ignites and the ON indicator glows  
red, indicating that the burner is alight.  
Warm air can be felt coming from the  
louvres. The fan will come on automatically  
after 4 minutes.  
• ROOM TEMPERATURE  
ADJUSTMENT  
The room temperature and preset  
temperatures are only displayed and  
adjustable while the heater is running.  
Press the “  
temperature setting or “  
“ button to increase the  
“ button to  
decrease the temperature setting. The  
temperatures can be preset to:  
If the unit does not ignite on initial use  
this may be due to air remaining in the  
gas supply line. The spark generator  
will only continue for 15 seconds. After  
this it will be necessary to press the  
ON/OFF button OFF, then ON again.  
a)  
b)  
c)  
[L] low (50°F)  
[61°F] to [79°F] in 1°F steps  
[H] (97°F)  
Once the pre-set temperature has been  
reached the burners will cycle between high  
and low (or high and pilot only depending  
on the auto off setting).  
• TURNING OFF  
Simply press the ON/OFF button to switch  
off the unit. The ON indicator will go out.  
The convection fan will continue to operate  
for several minutes after the burner has  
gone out in order to cool the appliance.  
• LOCK  
The LOCK function will help prevent  
accidental operation of the controls.  
LOCK is activated by pressing the button  
and the LOCK indicator will glow. To  
Do not turn off the heater by  
unplugging it from the wall. Do not  
unplug the heater while the convection  
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deactivate the LOCK press and hold the  
button for 3 seconds until the indicator  
goes off.  
you have selectedAM or PM as required,  
a small indicator on the left hand side of  
the Digital Display indicates the AM/PM  
setting.  
During normal operation the LOCK may be  
activated and all controls, other than the  
OFF switch, will be locked. Deactivating  
the LOCK releases the controls.  
Use the buttons again to set the minutes.  
Scroll up or down using the buttons until  
the correct time is reached.  
If the LOCK is activated while the unit is  
turned OFF, then all functions will be locked  
including the ON/OFF function. If the unit  
is turned OFF while the LOCK is activated,  
it cannot be turned ON again until the  
LOCK is deactivated.  
Press the TIMER SET button five times to  
lock in the time. The CLOCK and TIMER  
indicators will go out. Asmall indicator on  
the digital display will flash to show that the  
clock is operating.  
TIMERS / PREHEAT  
• FLAME  
This heater has two programmable timers,  
these allow you to set a start and finish  
time. The temperature is preset each time  
the timers are activated.  
To operate the FLAME function, press the  
FLAME button. This function will  
automatically override the thermostat and  
set the unit to a default Medium High heat  
setting for full visual flame effect.  
There is also a preheat function that  
measures the temperature of the room and  
estimates the time it will take to bring the  
room up to the preset temperature by the  
programmed start time.  
• AUTO OFF  
AUTO OFF is activated by pressing the  
button and the AUTO OFF indicator will  
glow when on.  
This means that the heater may start  
heating an hour or more before the  
programmed start time.  
When the AUTO OFF function is on and  
the room temperature reaches or exceeds  
the pre-set temperature then the burners  
will reduce to pilot only.  
PROGRAMMING THE ON / OFF  
TIMERS  
When theAUTO OFF is off then the burners  
will reduce to the front (ember) burner and  
pilots.  
Before programming the Timers you must  
ensure that the clock has been set to the  
correct time.  
SETTING THE CLOCK  
Press the SET TIMES button twice. The  
digital display will show AM 6:00 and the  
TIMER 1 - ON indicator will flash.  
When the appliance is first plugged in or  
after a -po-w:e-r-failure, the Digital Display will  
.
Set the desired start time the same way  
as for setting the clock. Be aware that the  
heater may start up much earlier than the  
programmed start time due to the preheat  
function, as explained earlier.  
show  
Press the SET TIMES button once, the  
Clock indicator will flash. Press and hold  
the “  
“or “  
“ button, the minutes will  
begin to count up or down until they reach  
00, the time will now change by one hour  
increments.  
Press the SET TIMES button again, the  
TIMER 1 - OFF indicator will flash.  
Set the desired stop time the same way  
as for setting the clock.  
Release the button when the correct hour  
shows on the Digital Display. Confirm that  
Press the SET TIMES button once to  
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proceed to TIMER 2 - which is  
programmed in the same way - or three  
times to return to the clock display. This  
must be done within 1 minute of setting the  
time to lock it into the memory.  
again when the power comes back on, but  
the time will be slow by the duration of the  
power failure. To set the clock to the  
correct time after the power has come  
back on, simply follow the instructions on  
page 9.  
The digital display will show the current  
time. Asmall indicator on the digital display  
will flash to show that the display has  
returned to the clock.  
OVERRIDE  
This function is intended to be used to  
manually override the current operation of  
the heater. For example; If the heater is in  
stand-by mode (ie. between finishing time  
and starting time of a timer), and the  
OVERRIDE button is selected, then the  
heater will begin to operate and heat the  
room.  
After setting timer 2 the SET TIMES button  
must be pressed once within one minute  
of programming to lock in the times and  
return to the clock display.  
The timers operate over a 24 hour period,  
and will activate 7 days a week when set.  
Press the OVERRIDE button to activate.  
The indicator light will flash when active.  
OPERATING THE TIMERS  
Before operating the timer(s), the clock  
time must be correct and a starting time  
and finishing time for the timer(s) must be  
programmed, see page 9. Both timers  
operate in the same way.  
To manually deactivate the OVERRIDE  
press the OVERRIDE button again. The  
OVERRIDE indicator will go out, and the  
heater will return to stand-by mode.  
The heater will continue to operate on  
OVERRIDE until the OVERRIDE button is  
pressed again, or one of the timers takes  
over the operation of the heater. This  
means that the OVERRIDE mode will  
automatically turn off if a programmed  
starting time is reached. The heater will  
then return to operating at times  
programmed into the timer(s). Turning the  
heater off will also deactivate the  
OVERRIDE.  
Ignite the heater and select the preset  
temperature as for normal operation.  
Press the timer 1 and / or timer 2 button(s).  
The timer indicator(s) will glow and the unit  
will change to stand-by mode. The burners  
will extinguish and the ON indicator will  
change from red to green. The display will  
show the start time for the selected timer  
briefly before returning to the clock display.  
When the heater is in stand-bys mode, you  
can display and change the clock and the  
on and off times for both timers in the same  
way as described earlier.  
REMOTE CONTROL  
The remote control can only be used for  
manual operation of the heater. If the  
heater is in stand-by (timer) mode then only  
the OFF button will work. Pressing the OFF  
button when the heater is in stand-by mode  
will deactivate the timers and the heater  
can now be operated manually.  
The timers can be deactivated by either  
pressing the timer button(s) that you want  
to deactivate or by turning the heater off  
using the ON/OFF button.  
NOTE: If there is a power failure, the  
system memory will retain the Timer  
programs, and the clock will stop at the  
time the power goes off. The clock will start  
The ON and OFF buttons on the remote  
work in the same way as the ON / OFF  
button on the control panel as do the “  
“ and “  
“ buttons.  
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TO REPLACE REMOTE CONTROL  
BATTERY  
ON BUTTON  
Operates the unit  
manually.  
The battery is held in a clip that slides out  
the bottom of the remote control. The clip  
is removed by inserting a coin or similar  
into the recess in the back of the remote  
control and sliding downwards.  
OFF BUTTON  
Stops unit  
manually.  
The battery must be of type CR 2032 and  
will only operate if installed the right way  
up, as shown below.  
TEMPERATURE  
ADJUSTMENT  
Increases or  
decreases  
the temperature  
setting.  
Remove the battery if the remote control is  
not going to be used for a long period. This  
will help avoid damage from leaking  
batteries.  
NOTE: Some fluorescent lights may  
interfere with the transmission of remote  
control signals, in this case changing the  
position from which you are operating the  
remote control may help.  
REMOTE CONTROL  
BACK  
BATTERY  
Note the + side of the battery is  
facing the rear of the remote  
control  
Avoid getting the remote control wet, or  
dropping it.  
The remote control works within 15 feet and  
an angle of 40° to the receiver on the unit.  
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LOCATION  
When positioning the heater, the main points governing the location are:  
1. Flue connection and proper venting  
2. Warm air distribution.  
Mantles  
A mantle is allowable providing that it is  
outside the minimum clearances and the  
distance it protrudes is no more than half  
the distance it is above the heater.  
3. Adequate air supply.  
4. The heater must not be installed where  
curtains or other combustible materials  
could come into contact with it. In some  
cases, curtains may need restraining.  
See diagram below  
See below for minimum clearances  
require
36”  
CEILING  
12”  
LEFT  
12”  
RIGHT  
36”  
FRONT  
5. The heater is not designed to be built  
into bookcases or shelves or any  
combustible opening.  
6. Check that room ventilation complies  
with local regulations.  
7. This heater must be mounted on a  
hearth not less than 2” thick and at least  
the width and depth of the heater.  
8. Installation location shall provide  
adequate combustion and ventilation air.  
9. A gas appliance must not be connected  
to a chimney flue serving a separate  
solid-fuel burning appliance.  
Fireplace  
Cutting any sheet metal parts of the  
fireplace, in which the gas fireplace insert  
is to be installed is prohibited.  
10. Before installing the heater, inspect the  
chimney, flue piping and/or solid fuel  
burning fire place and remove any  
combustible materials.  
Refractory, glass doors, screen rails,  
screen mesh and log grates can be  
removed from the fireplace before  
installing the gas fireplace insert.  
11. A zero clearance kit is available from  
your gas appliance retailer.  
13  
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Fireplace dimensions  
There are two types of installation that may be used with this heater.  
Non-combustible (masonry, brick etc) fire place.  
Zero clearance kit installation, for installation in combustible materials.  
In each case there are minimum and maximum dimension that the fire place or opening must  
fall within, as shown in these diagrams.  
Solid Fuel Burning Fireplace  
This may require a sheet of non-  
6” minimum  
combustible material to be laid under the  
chimney flue  
heater or a layer of cement to be poured  
on the hearth.  
The fireplace flue damper can be fully  
blocked open or removed for installation  
of the gas fireplace insert.  
The fireplace and fireplace chimney must  
be clean and in good working order and  
constructed of non-combustible materials.  
Make sure that chimney cleanouts fit  
properly.  
For a non-combustible fire place, the hearth  
must be not less than 2” thick and at least  
the width and depth of the heater. The base  
where the heater is to sit must be flat with  
no protrusions that could damage the base  
of the heater.  
Refractory, glass doors, screen rails,  
screen mesh and log grates can be  
removed from the fireplace before  
installing the gas fireplace insert.  
Smoke shelves, shields and baffles may  
be removed if attached by mechanical  
fasteners.  
Combustible installation  
For combustible installations a zero  
clearance kit must be used.  
Cutting any sheet metal parts of the  
fireplace, in which the gas fireplace insert  
is to be installed is prohibited.  
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VENTING  
Use only an approved B vent system.  
An approved chimney liner must be  
used.  
**  
It is recommended that the flue be  
installed vertically only. If installation  
prevents this then there must be at  
least 4 feet of vertical flue before any  
bends. The flue must not fall below  
horizontal at any stage. There must  
not be more than 2 bends in any  
system. Any horizontal section of flue  
must be less than 1/3 the length of  
vertical flue which follows it.  
X
X/3 maximum  
10 ft  
Minimum **  
4 ft  
minimum  
maximum  
2 bends  
See diagram  
An approved B vent system must be  
attached by mechanical means to the flue  
spigot and sealed using an approved high  
temperature sealant.  
** Refer to local codes for other minimum  
requirements.  
GAS CONNECTION  
Use a soapy solution on all gas  
connections. Leaks will be visible when the  
soapy solution forms bubbles. When  
finished wipe soapy solution with rag to  
remove residue.  
RUN GAS SUPPLY  
For pipe sizing, refer to your local gas  
installation codes.  
PURGE SUPPLY OF AIR AND  
DEBRIS  
All foreign materials such as filings must  
be purged from the gas supply, as they may  
cause the gas valve to malfunction.  
A means to measure the gas pressure  
immediately upstream of the supply  
connection to the appliance shall be  
provided by the installer.  
3/8 MNPT  
Connect and tighten union.  
On completion of work, check for gas leaks.  
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ELECTRICAL CONNECTION  
There is a junction box provided at the front  
of the heater for the electrical connection.  
WARNING: This appliance must be  
properly grounded for your protection  
against shock hazard.  
Connecting the power supply:  
Refer to the diagram opposite,  
1 Open the side doors.  
2 Loosen the screws holding the front  
panel in place.  
3 Remove the front panel by sliding to one  
side to release it and then sliding back  
again to release the other end. Take care  
not to place strain on the wires from the  
remote control receiver on the front panel.  
7 Once all three connections have been  
made, make sure that all connections are  
safe and that the power connections cannot  
come into contact with the appliance  
casing.  
4 Remove the three lowest louvres from  
the heater by sliding to one side to release  
the end and then sliding back again to  
release the louvre completely.  
5 Remove the two screws holding the front  
cover of the junction box in place and  
remove the cover. A hole is provided on  
the right hand side of the junction box for a  
suitable electrical gland to be attached and  
the electrical supply to pass through.  
Replace the cover on the junction box and  
reassemble the heater in the opposite  
order.  
Take care not to trap or damage any wires  
when reassembling the appliance.  
WARNING: Failure to properly ground this  
appliance with affect its operation and may  
cause damage to the appliance or  
personal injury.  
6 There are two wires (one black, one  
white) that have been partially bared inside  
the box and a grounding (earth) pole with  
a green wire attached. It is important that  
the power supply is connected to the  
correct wires and that the appliance is  
properly grounded by attaching a ground  
connection to the grounding pole.  
Black wire = Hot (115V AC 60Hz)  
White wire = Neutral  
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LOG INSTALLATION  
The logset is packed inside the unit and  
the packaging must be removed prior to  
installing the logset in its correct position.  
• Open both side panels.  
• Remove fasteners on both sides of the  
top glass retainer.  
• Lift retainer away from unit.  
• Loosen screws on bottom glass retainer.  
• Carefully lift glass out of bottom channel.  
• Carefully remove log packaging.  
The logset has two holes underneath for  
location onto the pins inside the unit.  
Place the logset into the unit ensuring that  
the locating pins enter the two locating  
holes on the bottom face of the logset.  
Gently place loose ember bed material  
in front of the front log only. Do not  
pour as dust particles from the plastic  
bag may block the burner ports.  
Level it with a pencil or screwdriver and  
remove excess material. Note: The ember  
bed material must be placed after the logs  
are fitted. If the logs are to be removed for  
any reason, the ember bed material must  
be removed first and replaced after the  
logs are refitted. Any material that prevents  
the logs sitting flat on the burner top can  
upset the burning pattern and performance  
of the heater.  
• Replace glass and top glass retainer,  
tighten bottom glass retainer screws.  
WARNING: Failure to position the parts  
in accordance with these diagrams or  
failure to use only parts specifically  
approved with this appliance may result in  
property damage or personal injury.  
Note: Fit glass so that the joint in the glass  
seal is at the bottom.  
Take care not to damage seals.  
• Reinstall side panels.  
Note: When first lighting the heater, the  
logs need to be burnt in, which may take  
approximately 2 hours. The flame color  
may change after the initial burning in  
period.  
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TESTINGAND COMMISSIONING  
TESTING PROCEDURE  
It is the responsibility of the installer  
to check that under normal operating  
conditions of the appliance, all flue  
gases are exhausted to the outside  
atmosphere and that there is no  
spillage of combustion gases into the  
room.  
Turn gas supply on and plug the unit into  
the power supply. (Caution 115V)  
TO CHECK BURNER PRESSURE  
• Refer to rating plate.  
COMMISSIONING  
• Remove the wiring cover panel.  
INSTALLATION / COMMISSIONING  
CHECKLIST  
• Remove test point plug and attach  
manometer to test point.  
Complete the installation checklist and the  
installer details on page 31 and make sure  
that this instruction book is left with the  
customer.  
The test point is on the front injector  
block.  
• Light heater, turn to High heat setting and  
check pressure.  
INSTRUCT CUSTOMER ON USE OF  
UNIT  
• If adjustments are necessary, the  
regulator is situated on the front of the  
gas control.  
Explain to the customer about use and care  
of unit. Make sure the customer  
understands the instructions.  
• After checking pressure, turn the unit off,  
remove manometer and replace test  
point plug.  
EXPLAIN  
Ignition (on / off), adjusting heat level,  
programming timers, flame setting, auto  
off, lock, override and the remote control.  
• Turn the heater on and off a few times to  
check ignition.  
NOTE:  
• When you are satisfied that the heater is  
working correctly, reassemble panels.  
THE MANUFACTURE RESERVES THE  
RIGHT TO CHANGE OR MODIFY  
SPECIFICATIONS WITHOUT NOTICE  
• All burner aeration is factory preset and  
cannot be adjusted.  
• If you are unable to get the unit to operate  
correctly, refer to Troubleshooting on  
Page 22 before contacting your local  
service contact as listed on Page 3.  
• It may take approximately 2 hours for the  
logs to achieve their full flame pattern  
and glow.  
During the initial burning in period,  
some smoke and smell may be  
experienced. The heater should be run  
on the high position in a well ventilated  
room until these dissipate.  
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MAINTENANCE INSTRUCTIONS  
IMPORTANT MAINTENANCE INSTRUCTIONS  
A heater should not be used if you suspect  
ANNUAL INSPECTION  
there may be a problem, and a service  
agent must be called to investigate the  
cause of the problem.  
The unit should be inspected at least once  
a year by a qualified service technician  
including inspection of the flue system.  
The main burners are designed to produce  
some yellow flame but should not produce  
smoke or excessive soot.  
The appliance area must be kept clear and  
free from combustible materials, gasoline  
and other flammable vapors and liquids.  
CLEANING INSTRUCTIONS.  
Normal  
Before cleaning, make sure the electrical  
power and gas are turned off and that the  
unit has cooled down.  
WARNING:Do not clean the glass or unit  
when hot.  
Abnormal  
Do not remove any internal wiring covers.  
Do not use abrasive cleaners.  
Do not use solvent based cleaners.  
OUTER CASE  
The outer case of the fire place should be  
cleaned with a soft, damp cloth.  
Do not use aerosol polishes to clean the  
casing while the fire is in operation. Do  
not damage or distort any part of the heater.  
Normal  
Do not use wet cloth or spray cleaners on  
burners.  
VENT MAINTENANCE  
The flue should be inspected annually for  
blockages and signs of damage.  
VISUAL INSPECTION OF FLAME  
Check that the pilot and burner flames are  
operating normally.  
Abnormal  
NOTE:  
If the flames appear either very short or very  
long and streaky or are producing smoke  
or soot deposits then there may be a  
problem with the heater or the gas supply.  
The flames may take up to 15 minutes to  
settle from ignition when heater is cold  
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• ELECTRIC MOTOR MAINTENANCE  
Motors are permanently lubricated and  
need no lubrication.  
Keep fan and motor free of dust and dirt,  
clean annually.  
The heater should be serviced  
annually only by an authorised person.  
GLASS REPLACEMENT AND  
CLEANING. (May be performed by the  
owner)  
It is best to handle the glass with clean  
gloves to avoid smearing the glass with  
finger prints which might show after  
replacement.  
Refer diagram opposite  
Open the side panels.(1) Access can now  
be obtained to the two top glass retaining  
screws.(2)  
• BURNERS  
Gently lift the retaining trim away from the  
glass.(3)  
Due to the design of the burners in this  
heater, they do not require cleaning by the  
owner. The burners should be cleaned  
once a year by a qualified service agent.  
Carefully lift the glass out of the bottom  
retaining channel, taking care not to  
damage the fiber seal on the perimeter of  
the glass.(4)  
FAN REMOVAL Refer diagram below  
The glass may be cleaned with a damp  
sponge and soapy water. If the seal is  
damaged it should be replaced. Remove  
any soot deposit from the log set with a  
soft brush and a vacuum cleaner. Soot  
deposit may indicate that the flue is not  
drawing properly. Check the flue for correct  
operation.  
NOTE: The fan has a permanently  
lubricated bearing. DO NOT OIL.  
It is best to handle the glass with clean  
gloves to avoid smearing the glass with  
finger prints which might show after  
replacement.  
NOTE:  
When replacing the glass make sure that  
the joint of the fiber seal is at the bottom of  
the glass.  
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WIRING DIAGRAM  
Caution: Label all wires prior to  
disconnection when servicing  
controls. Wiring errors can cause  
improper  
operation.  
and  
dangerous  
Verify proper operation after  
servicing.  
PCB LAYOUT  
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WIRING DIAGRAM-LADDER  
TROUBLE SHOOTING  
SYMPTOM  
CAUSE  
No power present  
No gas present  
power cut  
Air in gas pipe  
Ignition failure  
Leaking gas  
SOLUTION  
Ensure power cord is plugged in and turned on  
Ensure gas supply is turned on  
Re-ignite after power is restored  
Purge air (installer)  
Repeat lighting procedure.  
Turn gas off at meter and call installer  
Burner will not light  
Smell of gas  
Heater still warming up The fan is programmed to start after the heater has  
been operating for 4 minutes.  
Fan not working  
The fan is programmed to continue running for 4  
Heater cooling down  
Fan does not stop  
Small soot deposit  
minutes after the burners have been extinguished  
Normal operation  
No action required  
Inadequate flue system  
Log misalignment  
Incorrect gas pressure  
Soot deposit forming on  
glass or logs  
Call service department/agent  
Condensation on glass Normal operation  
Allow fire to warm up  
Streaky lines on glass  
Digital error message on  
control panel  
Normal operation  
Remove and clean glass  
Electronic fault detected Refer Error Messages page 23  
NOTE:  
If you have any other faults or problems, please refer to your Installer or local qualified service agency  
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ERROR CODES  
• ERROR CODE MESSAGE  
The Flame Fire ETR has the ability to check its own operation continuously. If a fault occurs,  
an Error Message will flash on the Digital Display of the control panel. This assists with  
diagnosing the fault, and may enable you to overcome a problem without a service call. Please  
quote the code displayed when enquiring about service.  
Error code  
Probable cause  
Comments  
Check gas is turned on.  
Service call if repeated  
Check gas is turned on.  
Service call if repeated  
Ignition failure  
11  
Flame failure  
Overheat  
12  
14  
Service call  
Lower rom temperaure to  
less than 104°F  
Room overheat  
16  
Service call  
Service call  
Service call  
Service call  
Service call  
Service call  
Service call  
Service call  
Service call  
31  
Room temperature sensor faulty  
32  
Overheat temperature sensor faulty  
faulty ON / OFF switch  
Faulty soleniods  
33  
70  
71  
Faulty flame rod  
72  
Communication error  
Flue block  
73  
99  
Power failure  
--:--  
In all cases, you may be able to clear the Error Message simply by turning the unit OFF, then  
ON again. If the Error Message still remains or returns on the next operation, please contact  
your nearest service contact and arrange for a service call.  
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EXPLODED DIAGRAMS  
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PARTS LIST  
ITEM NO.  
QTY.  
1
1
1
6
2
1
1
1
1
9
9
9
3
1
1
1
1
1
1
1
1
6
2
2
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
3
1
1
PART NO.  
7993-1  
7074  
7075  
6624  
6625  
7927  
7616V  
7616SP  
7141  
7130  
7129  
9028  
6651  
7950  
7951  
7338  
7175  
7337  
7183  
7906  
7173  
9064  
7870  
7871  
7875  
7520  
7876  
7872  
7873  
7900  
7902  
7986  
7904  
7985  
7931  
7932  
7933  
7945-1  
7946-1  
7952  
7924  
4990  
4990L  
7044  
6384  
7276  
7258  
7564  
7240  
9115  
7029  
7029BN  
7099  
7099BN  
4996  
7004  
7033  
7037  
DESCRIPTION  
1
2
3
4
5
6
7
FLUE SPIGOT ASSY NAT IB USA  
HEAT EXCHANGER FRONT ASSY 3+3H  
HEAT EXCHANGER REAR ASSY 3H  
BURNER EXCHANGER TRANSFER TUBE  
BURNER HEAT EXCHANGER BRACKET  
COMB CHAMB ASSY IB ETR USA PAI  
FRONT PANEL IB35ETR VIPER  
FRONT PANEL IB35ETR SP  
BLACK  
SILVER  
8
9
FAN QLN65/0030-3038LH MVL 110V  
FAN MTG SLEEVE  
10  
11  
12  
13  
14  
15  
FAN MTG GROMMET  
SCREW 8X5/8 MUSH HEAD 33611923  
CUSHION RUBBER REH210  
INJECTOR BLOCK BRKT FRONT MKII  
INJECTOR BLOCK BRKT REAR MKII  
INJECTOR BRAY 260 CAT33 MULTI  
INJECTOR BRAY 120 CAT23 SINGLE  
INJECTOR BRAY 560 CAT33 MULTI  
INJECTOR BRAY 200 CAT33 MULTI  
INJECTOR BRAY 180 CAT23 SINGLE  
INJECTOR BRAY 95 CAT23 SINGLE  
SCREW M4 X 8 PHPMZ SPRINGWASH  
PILOT BODY TOP CONVERTIBLE  
PILOT CONVERTIBLE HOOD 2 FLAME  
ELECTRODE  
NG  
LP  
NG  
LP  
NG  
LP  
17  
19  
20  
21  
22  
23  
23  
24  
25  
THERMOCOUPLE  
ELECTRODE NUT (S.I.T)  
INJECTOR NG 51  
INJECTOR LPG 31  
NG  
LP  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
ELECTRODE NUT ETR  
SPACER ELECTRODE PILOT  
ELBOW 6mmx1/8"BSPT BFM690602  
PILOT BRACKET FRONT USA  
PILOT BRACKET REAR ETR USA  
GAS SUPPLY TUBE A IBETR  
GAS SUPPLY TUBE B IBETR  
GAS SUPPLY TUBE C IBETR  
TUBE IBETR FRONT CUT  
TUBE CUT IBETR REAR  
INJECTOR BLOCK A+B  
FRONT BURNER US ASSY PAINTED  
MAIN BURNER NG USA FLAME  
MAIN BURNER LP USA FLAME  
CERAMIC LOG SET c/w GRANULES  
BURNER COSYPANEL  
NG  
LP  
40  
41  
42  
43  
44  
45  
46  
47  
1
1
1
1
2
2
2
7
7
1
1
1
1
1
1
BURNER BRACKET  
AERATION SLEEVE SHORT  
ELECTRODE SLEEVE  
LOG LOCATING SLEEVE  
SCREW M5 X 25 PHSMZ PHIL  
LOUVRE TUBE FS 9.5 GOLD  
LOUVRE TUBE FS 9.5 BLK NICKEL  
LOUVRE TUBE RD 15.8 GOLD  
LOUVRE TUBE RD 15.8 BKL NICKLE  
GLASS PANEL ASSY IB/FS35  
BURNER DIVERT PANEL PTD ETR  
GLASS RET TOP ASSY PAINTED  
GLASS RET BOTTOM ASSY PAINTED  
BLACK  
SILVER  
BLACK  
SILVER  
48  
49  
50  
51  
52  
26  
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53  
54  
55  
1
1
1
1
2
2
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
4
1
1
1
1
1
1
2
1
1
1
1
1
1
7920  
5327G  
4993  
4994  
6308  
FRONT PILOT SHIELD USA PAINTED  
BRAND BADGE GOLD  
GAS CONTROL ASSY NG US IB35ETR  
GAS CONTROL ASSY LP US IB35ETR  
O RING MAIN GAS  
NG  
LP  
57  
58  
59  
60  
61  
62  
63  
64  
65  
66  
6313  
GAS TUBE RETAINER  
7536  
RECEIVER UNIT ETR-015X01  
RECEIVER UNIT HOLDER 35ETR-016  
RECEIVER COVER 35ETR-017  
SPARK IGNITOR ETR EI-145  
7537  
7539  
7542  
7544  
PCB ASSY ETR 35ETR-020  
7596  
PCB MOUNTING BRKT PNT IB35ETR  
THERMISTOR OH SWIT.35ETR-023  
CONTROL UNIT ASSY 35ETR-010BX0  
CONTROL UNIT 35ETR-010B SILVER  
REMOTE CONTROL 556F-2005  
TRANSF. USA ETR ET-277 100V  
FAN MOUNTING BRACKET IBR  
FAN MTG PANEL IBR  
7549  
7545  
BLACK  
SILVER  
7545S  
7541  
67  
68  
69  
70  
71  
72  
73  
74  
75  
76  
77  
78  
79  
80  
81  
82  
83  
84  
7899  
7288  
7072  
7614  
REGULATOR SUPPORT IB35ETR  
FAN PARTITION PANEL LOWER IBR  
GAS MANIFOLD MTG BRKT IB35ETR  
FAN DIVIDING PANEL BRKT IB  
FAN PARTITION PANEL IBR ETR US  
FAN GUIDE TOP NAT IB35ETR  
FAN DIVIDING BRKT RH IB35ETR  
CLIP THERMISTER CP-90125-2-B  
REAR PANEL IBR USA  
7202  
7610  
7220  
7858  
7601-1  
7613  
7554  
7989  
7197  
REAR TOP PANEL IBR  
7198  
REAR SIDE PANEL LH IBR  
7563  
BRACKET THERMAL FUSE IB35ETR  
THERMISTER BRKT REAR IB35ETR  
SURR TOP PANEL IBR VIPER  
SURR TOP PANEL PAINTED IBR SP  
SURROUND LEFT HAND IBR VIPER  
SURR LH PAINTED IBR SP  
7621  
7190V  
7190SP  
7191V  
7191SP  
7192V  
7192SP  
7177  
BLACK  
SILVER  
BLACK  
SILVER  
BLACK  
SILVER  
85  
86  
SURROUND RIGHT HAND IBR VIPER  
SURR RH PAINTED IBR SP  
87  
88  
DOOR SPRING IBR  
7193V  
7193SP  
7194V  
7194SP  
7227  
DOOR LH IBR VIPER  
BLACK  
SILVER  
BLACK  
SILVER  
DOOR LH PAINTED IBR SP  
89  
DOOR RH IBR VIPER  
DOOR RH PAINTED IBR SP  
90  
91  
92  
93  
AIR GUIDE TOP IBR  
7228  
FRONT TRIM PAINTED IBR  
7598  
CABLE COVER PAINTED IB35ETR  
TOP PANEL ASSY IB35ETR VIPER  
TOP PANEL ASSY IB35ETR SP  
FAN DIVIDING PANEL IBR  
7615V  
7615SP  
7230  
BLACK  
SILVER  
94  
95  
96  
97  
7617  
PROTECTIVE SHIELD IB35ETR PNT  
FAN PARTITION PANL DGREASE USA  
FAN DISCHARGE GUIDE IBR  
7857  
7221  
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INSTALLATION NOTES  
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INSTALLATION NOTES  
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INSTALLATION NOTES  
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INSTALLATION / COMMISSIONING CHECKLIST  
NO  
YES  
1. Was a fireplace inspection carried out?  
(i.e. clearances, combustibles etc.)  
2. Was a manufactured flue system installed?  
3. Has specified gas pressure been set?  
4. Are decorative logs located correctly on pins?  
5. Have ember granules been placed and free of dust and  
powder?  
6. Has appliance been sealed around the fireplace?  
7. Has the appliance been test fired for correct operation  
(All burners light without delay)  
8. Is the end-user fully aware of operating procedure?  
INSTALLER DETAILS  
Company name: _______________________________________________________  
Installers name:  
Address:  
______________________________________________________  
______________________________________________________  
______________________________________________________  
Phone:  
__________________  
Mobile:  
___________________  
Permit number for installation:_________________  
Signed: __________________________ Date:  
___________________  
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zx  
Part Number 7919B  
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