Ricoh Printer Aficio AP2700 User Guide

OPERATING INSTRUCTIONS

Printer Reference

Read this manual carefully before you use this product and keep it handy for future

reference.

For safety, please follow the instructions in this manual.

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Introduction

This manual contains detailed instructions on the operation and maintenance of this machine. To get

maximum versatility from this machine all operators should carefully read and follow the instructions in

this manual. Please keep this manual in a handy place near the machine.

Please read the Safety Information before using this machine. It contains important information related

to USER SAFETY and PREVENTING EQUIPMENT PROBLEMS.

Note

The names of the applications do not appear in the following pages. Confirm which applications you

will be using before reading this manual.

Descriptions in this manual

Application

PRINTER MANAGER FOR ADMINIS- Aficio Manager for Admin

TRATOR

PRINTER MANAGER FOR CLIENT

Aficio Manager for Client

Consumables:

Consumables

Toner

Photo Conductor Unit

Name

RICOH Toner Type 2210D Black

Photo Conductor Unit Type 270

Consumables

Components

Maintenance Kit Type 270

Fusing Unit, Transfer Roller, Paper Feed Rollers,

Friction Pads

Software Versions Conventions Used in this Manual

•

NetWare3.x means NetWare 3.11, 3.12 and 3.2.

NetWare4.x means NetWare 4.1, 4.11 and IntranetWare.

Power Source

120V, 60Hz, 9.0A or more

Please be sure to connect the power cord to a power source as above.

Operator Safety:

This machine is considered a CDRH class I laser device, safe for office/ EDPuse. The machine con-

tains 5-milliwat, 760 - 800 nanometer wavelength, GaAIAs laser diodes. Direct (or indirect reflected)

eye contact with the laser beam might cause serious eye damage. Safety precautions and interlock

mechanisms have been designed to prevent any possible laser beam exposure to the operator.

Laser Safety:

The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical unit

in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite

equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer.The laser

chassis is not repairable in the field. Customer engineers are therefore directed to return all chassis

and laser subsystems to the factory or service depot when replacement or the optical subsystem is re-

quired.

Caution:

Use of controls or adjustment or performance of procedures other than those specified in this manual

might result in hazardous radiation exposure.

Important

Parts of this manual are subject to change without prior notice. In no event will the company be liable

for direct, indirect, special, incidental, or consequential damages as a result of handling or operating

the machine.

Do not attempt any maintenance or troubleshooting other than that mentioned in this manual. This ma-

chine contains a laser beam generator and direct exposure to laser beams can cause permanent eye

damage.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

Ricoh shall not be responsible for any damage or expense that might result from the use of parts other

than genuine Ricoh parts in your Ricoh office product.

For good copy quality, Ricoh recommends that you use genuine Ricoh toner.

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Note to users in the United States of America

Notice:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursu-

ant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equip-

ment does cause harmful interference to radio or television reception, which can be determined by turn-

ing the equipment off and on, the user is encouraged to try to correct the interference by one more of

the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

Consult the dealer or an experienced radio/TV technician for help.

Warning

Changes or modifications not expressly approved by the party responsible for compliance could void

the user's authority to operate the equipment.

Caution (in case of 100BaseTX environment):

1. Properly shielded and grounded cables (STP) and connectors must be used for connections to host

computer (and/or peripheral) in order to meet FCC emission limits.

2. STP with ferrite core must be used for RF interference suppression.

Declaration of Conformity

Product Name: Printer

Model Number: RICOH Aficio AP2700

Responsible party: Ricoh Corporation

Address: 5 Dedrick Place, West Caldwell, NJ 07006

Telephone number: 973-882-2000

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received,

including interference that may cause undesired operation.

Note to users in Canada

Note:

This Class B digital apparatus complies with Canadian ICES-003.

Remarque concernant les utilisateurs au Canada

Avertissement:

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

In accordance with IEC 60417, this machine uses the following symbols for the main power switch:

a means POWER ON.

b means POWER OFF.

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Introduction

This manual contains detailed instructions on the operation and maintenance of this machine. To get

maximum versatility from this machine all operators should carefully read and follow the instructions in

this manual. Please keep this manual in a handy place near the machine.

Please read the Safety Information before using this machine. It contains important information related

to USER SAFETY and PREVENTING EQUIPMENT PROBLEMS.

Note

The names of the applications do not appear in the following pages. Confirm which applications you

will be using before reading this manual.

Descriptions in this manual

Application

PRINTER MANAGER FOR ADMINIS- Net Virsion for Admin

TRATOR

PRINTER MANAGER FOR CLIENT

Net Virsion for Client

Consumables:

Consumables

Toner

Name

SLP27/P7027 Toner

Photo Conductor Unit

Photo Conductor Unit Type 270

Consumables

Components

Maintenance Kit Type 270

Fusing Unit, Transfer Roller, Paper Feed Rollers,

Friction Pads

Software Versions Conventions Used in this Manual

•

NetWare3.x means NetWare 3.11, 3.12 and 3.2.

NetWare4.x means NetWare 4.1, 4.11 and IntranetWare.

Power Source

120V, 60Hz, 9.0A or more

Please be sure to connect the power cord to a power source as above.

Operator Safety:

This machine is considered a CDRH class I laser device, safe for office/ EDPuse. The machine con-

tains 5-milliwat, 760 - 800 nanometer wavelength, GaAIAs laser diodes. Direct (or indirect reflected)

eye contact with the laser beam might cause serious eye damage. Safety precautions and interlock

mechanisms have been designed to prevent any possible laser beam exposure to the operator.

Laser Safety:

The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical unit in

the field. The optical housing unit can only be repaired in a factory or at a location with the requisite equip-

ment. The laser subsystem is replaceable in the field by a qualified Customer Engineer.The laser chassis

is not repairable in the field. Customer engineers are therefore directed to return all chassis and laser sub-

systems to the factory or service depot when replacement or the optical subsystem is required.

Caution:

Use of controls or adjustment or performance of procedures other than those specified in this manual

might result in hazardous radiation exposure.

Important

Parts of this manual are subject to change without prior notice. In no event will the company be liable

for direct, indirect, special, incidental, or consequential damages as a result of handling or operating

the machine.

Do not attempt any maintenance or troubleshooting other than that mentioned in this manual. This ma-

chine contains a laser beam generator and direct exposure to laser beams can cause permanent eye

damage.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

Supplier shall not be responsible for any damage or expense that might result from the use of parts

other than genuine supplier's parts in your supplier's office product.

For good copy quality, supplier recommends that you use genuine supplier's toner.

Read this manual carefully before you use this product and keep it handy for future reference.

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For safety, please follow the instructions in this manual.

Note to users in the United States of America

Notice:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursu-

ant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equip-

ment does cause harmful interference to radio or television reception, which can be determined by turn-

ing the equipment off and on, the user is encouraged to try to correct the interference by one more of

the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

Consult the dealer or an experienced radio/TV technician for help.

Warning

Changes or modifications not expressly approved by the party responsible for compliance could void

the user's authority to operate the equipment.

Caution (in case of 100BaseTX environment):

1. Properly shielded and grounded cables (STP) and connectors must be used for connections to host

computer (and/or peripheral) in order to meet FCC emission limits.

2. STP with ferrite core must be used for RF interference suppression.

Declaration of Conformity

Product Name: Printer

Model Number: SAVIN SLP27/P7027

Responsible party: Ricoh Corporation

Address: 5 Dedrick Place, West Caldwell, NJ 07006

Telephone number: 973-882-2000

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received,

including interference that may cause undesired operation.

Note to users in Canada

Note:

This Class B digital apparatus complies with Canadian ICES-003.

Remarque concernant les utilisateurs au Canada

Avertissement:

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

In accordance with IEC 60417, this machine uses the following symbols for the main power switch:

a means POWER ON.

b means POWER OFF.

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Trademarks

Microsoft^®, Windows^®, and MS-DOS^®are registered trademarks of Microsoft

Corporation in the United States and/or other countries.

PostScript^®is a registered trademark of Adobe Systems, Incorporated.

PCL^®is a registered trademark of Hewlett-Packard Company.

AppleTalk, Apple, Macintosh, TrueType, LaserWriter are registered trademarks

of Apple Computer, Incorporated.

Ethernet^®is a registered trademark of Xerox Corporation.

PowerPC is a registered trademark of International Business Machines Corpora-

tion.

Other product names used herein are for identification purposes only and might

be trademarks of their respective companies. We disclaim any and all rights in-

volved with those marks.

Notes:

Some illustrations might be slightly different from your machine.

Certain options might not be available in some countries. For details, please con-

tact your local dealer.

Note

The proper names of the Windows operating systems are as follows:

• Microsoft^®Windows^®95 operating system

• Microsoft^®Windows^®98 operating system

• Microsoft^®Windows^®for Workgroups operating system Version 3.11

• Microsoft^®Windows NT^®Server network operating system Version 4.0

• Microsoft^®Windows NT^®Workstation operating system Version 4.0

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Safety Information

When using your equipment, the following safety precautions should always be

followed.

Safety During Operation

In this manual, the following important symbols are used:

R WARNING:

Indicates a potentially hazardous situation which, if instructions

are not followed, could result in death or serious injury.

R CAUTION:

Indicates a potentially hazardous situation which, if instructions are

not followed, may result in minor or moderate injury or damage to

property.

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R WARNING:

• Connect the power cord directly into a wall outlet and never use an ex-

tension cord.

• Disconnect the power plug (by pulling the plug, not the cable) if the

power cable or plug becomes frayed or damaged.

• To avoid hazardous electric shock or laser radiation exposure, do not

remove any covers or screws other than those specified in this man-

ual.

• Turn off the power and disconnect the power plug (by pulling the

plug, not the cable) if any of the following conditions exist:

• You spill something into the equipment.

• You suspect that your equipment needs service or repair.

• Your equipment's cover has been damaged.

• Do not incinerate spilled toner or used toner. Toner dust is flammable

and might ignite when exposed to an open flame.

• Disposal should take place at an authorized dealer or appropriate col-

lection site.

• If you dispose of the used toner containers yourself, dispose of them

according to local regulations.

iii

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R CAUTION:

• Protect the equipment from dampness or wet weather, such as rain, snow,

and so on.

• Unplug the power cord from the wall outlet before you move the equipment.

While moving the equipment, you should take care that the power cord will

not be damaged under the equipment.

• When you disconnect the power plug from the wall outlet, always pull the

plug (not the cable).

• Do not allow paper clips, staples, or other small metallic objects to fall in-

side the equipment.

• Do not eat or swallow toner.

• Keep toner (used or unused) and toner cartridge out of reach of children.

• For environmental reasons, do not dispose of the equipment or expended

supplies at a household waste collection point. Disposal sould take place

at an authorized dealer or an appropriate collection site.

• Our products are engineered to meet the highest standards of quality and

functionality. When purchasing expendable supplies, we recommend using

only those specified by an authorized dealer.

• The inside of the machine becomes very hot. Do not touch the parts with a

label indicating a “hot surface”. Touching a “hot surface” could result in a

burn injury. (v: means “hot surface”.)

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ENERGY STAR Program

As an ENERGY STAR Partner, we have deter-

mined that this machine model meets the ENER-

GY STAR Guidelines for energy efficiency.

The ENERGY STAR Guidelines intend to establish an international energy-saving sys-

tem for developing and introducing energy-efficient office equipment to deal with en-

vironmental issues, such as global warming.

When a product meets the ENERGY STAR Guidelines for energy efficiency, the Part-

ner shall place the ENERGY STAR logo onto the machine model.

This product was designed to reduce the environmental impact associated with office

equipment by means of energy-saving features, such as Low-power mode.

The ENERGY STAR Guidelines intend to establish an international energy-saving sys-

tem for developing and introducing energy-efficient office equipment to deal with en-

vironmental issues, such as global warming.

This product was designed to reduce the environmental impact associated with office

equipment by means of energy-saving features, such as Low-power mode.

❖

Low-power mode (Energy Saver mode)

This printer automatically lowers its power consumption 10 or 15 minutes af-

ter the last operation has been completed. To exit Low-power (Energy Saver)

mode, press any key on the operation panel. To change the setting of the En-

ergy Saver mode, see P.89 “Using the Operation Panel”.

❖

Specifications

Energy Saver mode 1

Power Consumption

Default Time

40W or less

10 minutes

Recovery Time

Power Consumption

Default Time

100 seconds or less

25W or less

Energy Saver mode 2

15 minutes

Recovery Time

100 seconds or less

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-Recycled Paper

Please contact your sales or service representative for recommended recycled

paper types that may be used in this machine.

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Manuals for this Printer

There are three manuals that come with this printer.

To enhance safe and efficient operation of your printer, all users should read and

follow the instructions contained in the following manuals.

❖

Setup Guide

Describes the procedures for installing your printer.

❖

Printer Reference

Describes the procedures and necessary information on using your printer

and its options. (This Manual)

❖

PostScript 3 Operating Instructions Supplement

Describes the menus and features you can set using the PostScript printer

driver. The manual is provided as a PDF file which is included in the CD-

ROM labeled “Printer Drivers and Utilities”.

Network Interface Board Operating Insutructions

Describes the procedures and necessary information on setting up and using

your printer under the network environment. The manual is provided as a

PDF file which is included in the CD-ROM labeled “Printer Drivers and Util-

ities”.

❖

PortNavi Operating Instructions Supplement

Describes the procedures for using PortNavi. The manual is provided as a

PDF file which is included in the CD-ROM labeled “Printer Drivers and Util-

ities”.

vii

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How to Read this Manual

Symbols

In this manual, the following symbols are used:

R WARNING:

This symbol indicates a potentially hazardous situation which, if instructions

are not followed, could result in death or serious injury.

R CAUTION:

This symbol indicates a potentially hazardous situation which, if instructions

are not followed, may result in minor or moderate injury or damage to property.

* The statements above are notes for your safety.

Important

If this instruction is not followed, paper might be misfed, originals might be

damaged, or data might be lost. Be sure to read this.

Preparation

This symbol indicates the prior knowledge or preparations required before op-

erating.

Note

This symbol indicates precautions for operation, or actions to take after misop-

eration.

Limitation

This symbol indicates numerical limits, functions that cannot be used together,

or conditions in which a particular function cannot be used.

Reference

This symbol indicates a reference.

[

]

Keys that appear on the machine's panel display.

Keys and buttons that appear on the computer's display.

{

}

Keys built into the machine's operation panel.

Keys on the computer's keyboard.

viii

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TABLE OF CONTENTS

1.Getting Started

Printer Features......................................................................................... 1

Printer Drivers for Your Printe r ...................................................................... 3

Software and Utilities Included on the CD-ROM..................................... 4

Guide to the Printe r ................................................................................... 5

Exterior: Front View....................................................................................... 5

Exterior: Rear View ....................................................................................... 6

Interior........................................................................................................... 7

Operation Panel ............................................................................................ 8

Keys .............................................................................................................. 9

Guide s ......................................................................................................... 10

2.Uninstalling the Printer Driver and Software

Uninstalling the PCL 6/5e Printer Driver ............................................... 11

Windows 95/98 - Uninstalling the PCL 6/5e Printer Driver.......................... 11

Windows NT 4.0 - Uninstalling the PCL 6/5e Printer Drive r ........................ 11

Windows 3.1x - Uninstalling the PCL 6/5e Printer Drive r ............................ 12

Uninstalling the PostScript Printer Driver............................................. 13

Windows 95/98 - Uninstalling the PostScript Printer Driver ........................ 13

Windows NT 4.0 - Uninstalling the PostScript Printer Driver ...................... 13

Windows 3.1x - Uninstalling the PostScript Printer Driver .......................... 14

Macintosh - Uninstalling the PostScript Printer Driver ................................ 14

3.Setting Up the Printer Driver and Canceling a Print Job

PCL 6/5e - Accessing the Printer Properties ........................................ 15

Windows 95/98 - Accessing the Printer Propertie s ..................................... 15

Windows NT 4.0 - Accessing the Printer Properties ................................... 16

Windows 3.1x - Accessing the Printer Setting Dialog Bo x .......................... 17

PostScript - Setting Up for Printin g ....................................................... 19

Windows 95/98 - Accessing the Printer Propertie s ..................................... 19

Windows NT 4.0 - Accessing the Printer Properties ................................... 20

Windows 3.1x - Accessing the Printer Setting Dialog Bo x .......................... 21

Macintosh - Setting Up for Printing ............................................................. 23

Canceling a Print Job.............................................................................. 24

Windows 95/98 - Canceling a Print Job ...................................................... 24

Windows NT 4.0 - Canceling a Print Job .................................................... 24

Windows 3.1x - Canceling a Print Job ........................................................ 25

Macintosh - Canceling a Print Job .............................................................. 26

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4.Paper and Other Media

Paper and Other Media Supported by Your Printer ............................. 27

Paper Types and Size s ............................................................................... 27

Paper Recommendations............................................................................ 36

Printable Area ............................................................................................. 40

Loading Paper and Other Media ............................................................ 41

Loading Paper in the Paper Tray ................................................................ 41

Changing Paper Size of the Paper Tray ..................................................... 42

Loading Thick Paper, Envelope or OHP Transparencies ........................... 44

Loading Paper on PS420 (Paper Feed Unit) .............................................. 44

Loading Paper in Bypass Tray Type 270.................................................... 45

Specifying the Custom Paper Size for the Bypass Tray ............................. 48

5.Troubleshooting

Error & Status Messages on the Operation Panel................................ 51

Getting Printer Information over the Networ k .............................................. 57

Printer Doesn't Print................................................................................ 62

Other Printing Problem s ......................................................................... 66

Removing Misfed Paper.......................................................................... 69

When "Misfeed: A" Appear s ........................................................................ 69

When "Misfeed: B" Appear s ........................................................................ 70

When "Misfeed: C" Appears........................................................................ 70

When "Misfeed: D" Appears........................................................................ 71

When "Remove Misfeed from Mailbox" Appears ........................................ 72

When "Remove Misfeed From Finisher" Appears....................................... 72

When "Misfeed: Y" Appears........................................................................ 73

When "Remove Misfeed from Duplex Unit" Appears .................................. 74

Adding Staples ........................................................................................ 75

Removing Jammed Staples.................................................................... 77

Replacing the Toner Bottle..................................................................... 78

Replacing the Photo Conductor Unit..................................................... 80

Cleaning the Paper Feed Roller ............................................................. 83

Cleaning the Friction Pad ....................................................................... 85

Cleaning the Pad inside of the tray........................................................ 86

Cleaning the Registration Roller............................................................ 87

6.Using the Operation Panel

Menu Chart............................................................................................... 89

Accessing the Main Menu....................................................................... 91

Making Printer Settings with the Operation Panel ............................... 92

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Proof Print Menu...................................................................................... 93

Proof Print Parameters................................................................................ 93

Job Control Menu.................................................................................... 94

Job Control Parameters .............................................................................. 94

Network Setup Menu............................................................................. 101

Maintenance Menu ................................................................................ 103

Maintenance Parameters ......................................................................... 103

List Print Menu....................................................................................... 105

List Print Parameters................................................................................. 105

Language Menu ..................................................................................... 106

Printing with the Operation Panel........................................................ 107

Using the Proof Prin t ................................................................................. 107

7.Appendix

Memory Capacity and Printer Function............................................... 109

Moving and Transporting the Printer .................................................. 110

Specifications........................................................................................ 111

Mainframe ................................................................................................. 111

Options...................................................................................................... 113

INDEX...................................................................................................... 119

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xii

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1. Getting Started

Printer Features

This printer is designed especially for office workgroups. It can be used in net-

work environments and allows you to manage documents efficiently.

❖

High Productivity

As this printer comes with a 27 pages per minute (ppm) engine and offers a

variety of paper handling options, handling documents will be more efficient.

Proof print function *1 is one of the supporting features for making multiple

original print which allows you to confirm that the document prints as ex-

pected before printing many.

*1 Optional Printer Hard Disk Type 185 is required.

❖

Versatile Paper Handling Options

This printer offers both versatile input and output paper handling options. In-

put capacity can be raised to 3,100 sheets with the optional paper bank

(PS420) and the bypass tray (Type 270) to reduce the inconvenience of reload-

ing paper. For an output device, with the optional mailbox (CS370), you can

specify up to 5 places, including the standard output tray, to prevent from be-

ing mixed up with other person's documents. Also, collating *2 and stapling

capability is available with the optional finisher (SR720).

*2 Optional Printer Feature Expander Type 185 (32MB or 64MB) or Printer Hard

Disk Type 185 is required.

❖

Variety of Paper Media Support

Standard Tray 2 and optional Bypass Tray Type 270 support variety of paper

media such as thick paper *3 , transparency and some envelops *3 .

*3 For more information on the supported paper and other media, see P.27 “Paper

and Other Media”.

Network Interface Board Standard *4

It comes standard with network-ready Ethernet capability supporting multi-

ple protocols. This feature can be used in a variety of network environments.

*4 For more information on configuring for a network, see “Network Interface Board

Operating Instructions” in the CD-ROM.

❖

PostScript 3 Standard

In addition to PCL 6 emulation, PostScript 3 is provided as a standard feature.

This feature can be used in Macintosh environments as well. PDF files can be

printed clearly and easily.

Network Utility

PRINTER MANAGER *5 , software consisting of Administration and Client

versions, is provided. With this software, multiple print devices can be uti-

lized effectively together on a network. This software offers several conve-

nient functions such as parallel printing and recovery printing.

*5 For the name of the PRINTER MANAGER you use, see the “Operating Instruc-

tions” for the Network Interface Board which is included in the CD-ROM.

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Getting Started

❖

Major Specifications

27ppm (A4 long-edge feed or 8 ¹/₂” × 11” long-

Continuous Printing Speed

edge feed, simplex)

22ppm (A4 long-edge feed or 8 ¹/₂” × 11” long-

edge feed, duplex)

Engine Resolution

Printer Languages

Paper Input Capacity

Paper Output Capacity

Memory

600dpi / 300dpi resolution

Enhanced resolution with edge smoothing

PCL 5e, PCL 6

Adobe PostScript Level 3

500 sheets × 2 trays

Max. 3,100 sheets with options

500 sheets

Max. 1,750 sheets with options

16MB

Max up to 80MB

HDD

1.6GB (option)

Interface

10BASE-T or 100BASE-TX × 1

IEEE1284 × 1

Options

PS400 (500-sheet paper feed unit)

PS440 (1000-sheet paper feed unit)

PS420 (2000-sheet paper feed unit)

Interchange Unit Type 280

Bypass Tray Type 270

AD370 (duplex unit)

CS370 (4-bin mailbox)

Bridge Unit Type 270

SR720 (1000-sheet finisher)

Printer Feature Expander Type 185 (32MB/64MB)

Printer Hard Disk Type 185

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Printer Features

Printer Drivers for Your Printer

Printing requires installation of a printer driver for your operating system. The

following drivers are included in the CD-ROM that comes with this printer.

Printer Language

PCL 5e

PCL 6

PostScript 3

Operating system

Windows 95 ^*1

Windows 98 ^*2

Windows 3.1x ^*3

Windows NT 4.0 ^*4

Macintosh ^*5

√

*6 *7

√

Microsoft Windows 95 operating system

Microsoft Windows 98 operating system

Microsoft Windows for Workgroups operating system Version 3.1/3.11

Microsoft Windows NT Server network operating system Version 4.0, Microsoft

Windows NT Workstation operating system Version 4.0 in a computer using a x86

processor.

Requires system 7.1 or later operating system.

Requires Service Pack 3 or later.

The Adobe PostScript printer drivers and PostScript Printer Description (PPD) files

are included in the CD-ROM.

❖

PCL Printer Drivers

Printer drivers allow the computer to communicate with the printer using a

printer language. Two kinds of PCL printer drivers, PCL 6 and PCL 5e, are

included in the CD-ROM. We recommend PCL 6 as your first choice. Howev-

er, some of your applications might require installation of the PCL 5e printer

driver. In this case, you might configure to install and print by using PCL 5e

in addition to PCL 6.

Reference

For more information on installing the PCL 6/5e printer driver, see “In-

stalling the Printer Driver and Software” in the “Setup Guide”.

❖

Adobe PostScript Printer Drivers and PPD Files

The Adobe PostScript printer drivers and the PPD files are included in the

CD-ROM that comes with this printer. The Adobe PostScript printer driver

allows the computer to communicate with the printer using a printer lan-

guage. The PPD files allow the printer driver to enable printer specific func-

tions.

Reference

For more information on installing the PostScript printer driver, see the

“Setup Guide”.

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Getting Started

Software and Utilities Included on the CD-

ROM

❖

Agfa Font Manager

Helps you to install new fonts, or organize and manage fonts already in-

stalled on your system.

❖

PRINTER MANAGER FOR ADMINISTRATOR

A utility for the system administrator to manage printers on the network.

Reference

For the name of the PRINTER MANAGER FOR ADMINISTRATOR you

use, see the “Operating Instruction” for the Network Interface Board

which is on the CD-ROM.

See the PRINTER MANAGER FOR ADMINISTRATOR Online Help for

details on using the PRINTER MANAGER FOR ADMINISTRATOR.

❖

PRINTER MANAGER FOR CLIENT

A utility for users to manage their own print status on the network.

Reference

For the name of the PRINTER MANAGER FOR CLIENT you use, see the

“Operating Instruction” for the Network Interface Board which is includ-

ed in the CD-ROM.

See the PRINTER MANAGER FOR CLIENT Online Help for details on us-

ing the PRINTER MANAGER FOR CLIENT.

❖

Multidirect Print

A utility for printing on a "Peer-to-Peer" network.

Reference

For more information on Multidirect Print, see the “Operating Instruc-

tions” for the Network Interface Board which is included in the CD-ROM.

PortNavi

A utility that helps you to use network printers effectively. It is useful in en-

vironments where two or more network printers are used.

Reference

For more information on PortNavi, see “Supplement” for the Network In-

terface Board which is included in the CD-ROM.

❖

Acrobat Reader

A utility that allows you to read PDF (Portable Document Format).

Note

❒ Documentation on using the printer included on the CD-ROM in PDF for-

mat.

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Guide to the Printer

Exterior: Front View

ZAEH011E

1. Parallel Interface Port

7. Operation Panel

Plug the parallel cable into this port.

Contains keys for printing operation and

a panel display that shows the printer

status.

2. Network Interface Port

Plug the network cable into this port.

⇒ P.8 “Operation Panel”

3. Ventilator

8. Front Cover

Open this cover to replace consumables

or to see the instruction for removing

misfed paper.

These holes help to keep components in-

side the printer from overheating. Do not

lean anything against the printer, and do

not block the ventilator.

9. Paper Tray

4. Output Tray

Load up to 500 sheets of plain paper

(80g/m², 20lb). The second tray from the

top can load OHP transparencies or en-

velopes.

Printed output is stacked here with the

print side face down.

5. Power Switch

Use this switch to turn the printer power

on and off.

10. PS440 (Optional Paper Feed

Unit)

Load up to 500 sheets of plain paper in its

two trays. PS440 can hold up to 1000

sheets of plain paper (80g/m², 20lb).

PS420 can hold up to 2000 sheets of plain

paper (80g/m², 20lb).

6. Upper Right Cover

Open the upper right cover to remove the

misfed paper. Remove the upper right

cover for installing the optional inter-

change unit.

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Getting Started

Exterior: Rear View

ZAEH020E

1. Right Cover

Open this cover to replace the fusing unit

or transfer roller, or to remove the misfed

paper.

4. Printer Board Cover

Open this cover to install the Printer Fea-

ture Expander Type 185, the Printer Hard

Disk Type 185 or both.

2. Lower Right Cover 1

Open this cover to remove the misfed pa-

per.

5. Power Cord

Plug this cord into a wall outlet.

3. Lower Right Cover 2

Open this cover to remove the misfed pa-

per.

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Guide to the Printer

Interior

ZAEH030E

3 4 5

1. Fusing Unit

4. Toner Holder

When “Replace Maintenance Kit” ap-

pears on the panel display, replace this

unit.

Slide this out when replacing the toner.

5. Photo Conductor Unit

When “Replace PCU” appears on the

panel display, replace this unit.

2. Transfer Unit

When “Replace Maintenance Kit” ap-

pears on the panel display, replace this

unit.

6. Right Cover

Open this cover when accessing the in-

side of the printer.

3. Toner Lock Lever

Lift this lever when replacing the toner.

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Getting Started

Operation Panel

On Line Job Reset Escape

Form Feed

Enter

Power

Data In

Error

ZAES010E

1. Panel Display

4. Error Indicator

Shows the current status of the printer

and error messages. ⇒ P.51 “Error & Sta-

tus Messages on the Operation Panel”

Lights up whenever any printer error oc-

curs. A message describing the cause of

the error also appears on the panel dis-

play. ⇒ P.51 “Error & Status Messages on

the Operation Panel”

2. On Line Indicator

Tells you whether the printer is online or

offline.

Stays on while the printer is online

(a state in which the printer can receive

data from the computer).

5. Data In Indicator

Blinks while the printer is receiving data

from a computer or there is data to be

printed.

Stays off when the printer is offline

(a state in which the printer can not re-

ceive data).

3. Power Indicator

Satys on while the printer power is on.

Stays off when the power is turned off or

while the printer is in the Energy Saver

mode.

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Guide to the Printer

Keys

On Line Job Reset Escape

Form Feed

Enter

ZAES020E

1. {On Line} key

5. {Form Feed} key

Press this key to switch the printer online

or offline. When the printer is online, the

printer can receive data from the comput-

er.

If the printer is offline, press this key to

print out all the data left in the printer's

input buffer.

6. {Menu} key

2. {Job Reset} key

Press this key to make and check the cur-

rent printer settings and to switch the

printer offline. To go back to the Ready

mode, press this key again.

When the printer is online, press this key

to cancel any ongoing print jobs.

3. {Escape} key

Press this key to escape from the setup

menu, and to return to the upper level

without making any changes.

7. {Enter} key

Press this key to choose menu selected on

the panel display, or to go to a lower lev-

el.

4. {U}{T} keys

Use these keys to scroll through the se-

lected items and to adjust values on the

panel display when making settings. To

change the value more quickly, hold

these keys down.

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Getting Started

Guides

The guides of the output tray minimize curled printed output. Use these guides

when you print on A3 short-edge feed, 11" × 17" short-edge feed size paper, or

thin paper.

❖

To print onto A3 short-edge feed or 11"

Raise the end fence.

The guide prevents pages from falling off of the output tray.

17" short-edge feed size paper

ZAEH290E

❖

If either side of the page is curled, or if you print onto thin paper

ZAEH330E

Raise the left end of the guide until it clicks into place.

The guide prevents printed pages from curling.

Note

❒ If you use the guides, output capacity is reduced.

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2. Uninstalling the Printer

Driver and Software

Uninstalling the PCL 6/5e Printer Driver

This section describes how to uninstall the printer driver. The actual procedure

may differ depending on your operating system.

Follow the appropriate procedure.

Windows 95/98 - Uninstalling the PCL 6/5e Printer Driver

A Close all the applications that are currently running.

B Click [Start] on the task bar, point to [Settings], and then click [Printers].

The [Printers] window appears.

C Click the icon of the printer you want to remove.

D On the [File] menu, click [Delete].

A confirmation dialog box appears.

E Click [Yes] to uninstall the printer driver.

Windows NT 4.0 - Uninstalling the PCL 6/5e Printer Driver

Limitation

❒ Uninstalling the printer driver requires Full Control access Permission. Mem-

bers of the Administrators, Server Operators, Print Operators, and Power Us-

ers groups have Full Control permission by default. When you uninstall a

printer driver, log on under Full Control permission.

A Close all the applications that are currently running.

B Click [Start] on the task bar, point to [Settings], and click [Printers].

The [Printers] window appears.

C Click the icon of the printer you want to remove.

D On the [File] menu, click [Delete].

A confirmation dialog box appears.

E Click [Yes] to uninstall the printer driver.

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Uninstalling the Printer Driver and Software

Windows 3.1x - Uninstalling the PCL 6/5e Printer Driver

A Close all applications that are currently running.

B Insert the CD-ROM in the CD-ROM drive.

C From [Program Manager], select [Run] from the [File] menu.

D In the [Run] window, click [Browse].

E Select the CD-ROM drive in the [Drives:] list.

F Open [PCL5E] or [PCL6].

G Open [WIN31].

H Open the folder of the language you use.

I Open [DISK1].

J Double-click “UNSETUP.EXE”.

K Click [OK].

L Click [OK].

M Follow the instructions on the screen.

N If you are asked if you want to restart Windows, select [Restart Windows Now].

If you are not asked, restart Windows after completing the uninstallation.

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Uninstalling the PostScript Printer Driver

This section describes instructions for uninstalling the PostScript printer driver.

The actual procedure may differ depending on your operating system.

Follow the appropriate one of the following procedures below.

Windows 95/98 - Uninstalling the PostScript Printer Driver

A Close all applications that are currently running.

B Click [Start] on the task bar, point to [Settings], and then click [Printers].

The [Printers] window appears.

C Click the icon of the printer you want to remove.

D On the [File] menu, click [Delete].

A confirmation dialog box appears.

E Click [Yes] to uninstall the printer driver.

Windows NT 4.0 - Uninstalling the PostScript Printer Driver

Limitation

❒ Uninstalling the printer driver requires Full Control access Permission. Mem-

bers of the Administrators, Server Operators, Print Operators, and Power Us-

ers groups have Full Control permission by default. When you uninstall a

printer driver, log on under Full Control permission.

A Close all applications that are currently running.

B Click [Start] on the task bar, point to [Settings], and then click [Printers].

The [Printers] window appears.

C Click the icon of the printer you want to remove.

D On the [File] menu, click [Delete].

A confirmation dialog box appears.

E Click [Yes] to uninstall the printer driver.

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Uninstalling the Printer Driver and Software

Windows 3.1x - Uninstalling the PostScript Printer Driver

A Open [Control Panel].

B Double-click the [Printers] icon.

C Select the printer you want to delete and click [Remove].

A confirmation dialog box appears.

D Click [Yes] to uninstall the printer driver.

E Click [Close] to close the [Printers] dialog box.

Macintosh - Uninstalling the PostScript Printer Driver

A Drag the “AdobePS” file inside the [Extensions] folder in [System Folder] to

[

Trash

]

B Drag the ”Proof Print“ file inside the [Printer Descriptions] folder in the [Ex-

tensions] folder in [System Folder] to [Trash].

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3. Setting Up the Printer Driver

and Canceling a Print Job

PCL 6/5e - Accessing the Printer Properties

Windows 95/98 - Accessing the Printer Properties

There are two methods you can use to open the Printer Properties.

Making Printer Default Settings

To make the printer default settings, first open the Printer Properties from the

[

Printers] window.

A Click [Start] on the task bar, point to [Settings], and then click [Printers].

The [Printers] window appears.

B Click the icon of the printer whose default settings you want to change.

C On the [File] menu, click [Properties].

The Printer Properties appears.

D Set desired settings and click [OK].

Making Printer Settings From an Application

To make the printer settings for a specific application, open the Printer Proper-

ties from that application. The following example describes how to make set-

tings for the WordPad application that comes with Windows 95/98.

Note

❒ The actual procedures you should follow to open the Printer Properties may

differ depending on the application. For details, see the documentation that

comes with the application you are using.

❒ When you use some applications, the driver's initial default settings of the ap-

plications might be applied over the printer driver's setting.

❒ Any settings you make in the following procedure are valid for the current

application only.

A On the [File] menu, click [Print].

The [Print] dialog box appears.

B From the [Name:] list, select the printer you want to use, and then click

[

Properties

]

The Printer Properties appears.

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Setting Up the Printer Driver and Canceling a Print Job

C Set desired settings and click [OK].

D Click [OK] to start your printing.

Windows NT 4.0 - Accessing the Printer Properties

Making Printer Default Settings - Printer Properties

Limitation

❒ Changing the settings of the printer requires Full Control access permission.

Members of the Administrators, Server Operators, Print Operators, and Pow-

er Users groups have Full Control permission by default. When you set up

options, log on under Full Control permission.

A Click [Start] on the task bar, point to [Settings], and then click [Printers].

The [Printers] window appears.

B Click the icon of the printer whose default setting you want to change.

C On the [File] menu, click [Properties].

The Printer Properties appears.

D Set desired settings and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

Making Printer Default Settings – Default Document Properties

Limitation

❒ Changing the settings of the printer requires Full Control access permission.

Members of the Administrators, Server Operators, Print Operators, and Pow-

er Users groups have Full Control permission by default. When you set up

options, log on under Full Control permission.

A Click [Start] on the task bar, point to [Settings], and then click [Printers].

The [Printers] window appears.

B Click the icon of the printer whose default settings you want to change.

C On the [File] menu, click [Document Defaults].

The Default Document Properties appears.

D Set desired settings and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

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PCL 6/5e - Accessing the Printer Properties

Making Printer Settings From an Application

To make the printer settings for a specific application, open the Document Prop-

erties from that application. The following example describes how to make set-

tings for the WordPad application that comes with Windows NT 4.0.

Note

❒ The actual procedures you should follow to open the Document Properties

may differ depending on the application. For details, see the documentation

that comes with the application you are using.

❒ Any settings you make in the following procedure are valid for the current

application only.

A On the [File] menu, click [Print].

The [Print] dialog box appears.

B From the [Name:] list, select the printer you want to use, and then click

[

Properties

]

The Document Properties appears.

C Set desired settings and click [OK].

D Click [OK] to start your printing.

Windows 3.1x - Accessing the Printer Setting Dialog Box

There are two methods you can use to open the Printer Setting dialog box.

Making Printer Default Settings

To make the printer default settings, open the Printer Setting dialog box from

[

Control Panel].

A From [Program Manager], open the [Main] group.

B Double-click [Control Panel].

C Double-click the [Printers] icon.

D In the [Installed Printers:] list, click the name of the printer you want to set up.

E Click [Setup].

F Set desired settings and click [OK].

G Click [Close] to close the [Printers] dialog box.

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Setting Up the Printer Driver and Canceling a Print Job

Making Printer Settings from an Application

To make the printer settings for a specific application, open the Printer Setting

dialog box from that application. The following example describes how to make

settings for the Write application that comes with Windows 3.1x.

Note

❒ The actual procedures you should follow to open the Printer Setting dialog

box may differ depending on the application. For details, see the documenta-

tion that comes with the application you are using.

❒ When you use some applications, the driver's initial default settings of the ap-

plications might be applied over the printer driver's setting.

❒ Any settings you make in the following procedure are valid for the current

application only.

A On the [File] menu, click [Print Setup].

The [Print Setup] dialog box appears.

B From the [Printer] group, select the printer you want to use.

Note

❒ If the printer you want to use is not specified as the default printer, click

[

Specific Printer:], and then find the printer you want to use in the list box.

C Click [Options].

The Printer Setting dialog box appears.

D Set desired settings and click [OK].

E Click [OK] to close the [Print Setup] dialog box.

F Start your printing.

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PostScript - Setting Up for Printing

Windows 95/98 - Accessing the Printer Properties

There are two methods you can use to open the Printer Properties.

Making Printer Default Settings

To make the printer default settings, first open the Printer Properties from the

[

Printers] window.

A Click [Start] on the task bar, point to [Settings], and then click [Printers].

The [Printers] window appears.

B Click the icon of the printer whose default settings you want to change.

C On the [File] menu, click [Properties].

The Printer Properties appears.

D Set desired settings and click [OK].

Making Printer Settings from an Application

To make the printer settings for a specific application, open the Printer Proper-

ties from that application. The following example describes how to make set-

tings for the WordPad application that comes with Windows 95.

Note

❒ The actual procedures you should follow to open the Printer Properties may

differ depending on the application. For details, see the documentation that

comes with the application you are using.

❒ When you use some applications, the driver's initial default settings of the ap-

plications might be applied over the printer driver's setting.

❒ Any settings you make in the following procedure are valid for the current

application only.

A On the [File] menu, click [Print].

The [Print] dialog box appears.

B From the [Name:] box, select the printer you want to use, and then click

[

Properties

]

The Printer Properties appears.

C Set desired settings and click [OK].

D Click [OK] to start your printing.

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Setting Up the Printer Driver and Canceling a Print Job

Windows NT 4.0 - Accessing the Printer Properties

Making Printer Default Settings - Printer Properties

Limitation

❒ Changing the settings of the printer requires Full Control access permission.

Members of the Administrators, Server Operators, Print Operators, and Pow-

er Users groups have Full Control permission by default. When you set up

options, log on under Full Control permission.

A Click [Start] on the task bar, point to [Settings], and then click [Printers].

The [Printers] window appears.

B Click the icon of the printer whose default settings you want to change.

C On the [File] menu, click [Properties].

The Printer Properties appears.

D Set desired settings and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

Making Printer Default Settings - Default Document Properties

Limitation

❒ Changing the settings of the printer requires Full Control access permission.

Members of the Administrators, Server Operators, Print Operators, and Pow-

er Users groups have Full Control permission by default. When you set up

options, log on under Full Control permission.

A Click [Start] on the task bar, point to [Settings], and then click [Printers].

The [Printers] window appears.

B Click the icon of the printer whose default settings you want to change.

C On the [File] menu, click [Document Defaults].

The Default Document Properties appears.

D Set desired settings and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

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PostScript - Setting Up for Printing

Making Printer Settings from an Application

To make the printer settings for a specific application, open the Document Prop-

erties from that application. The following example describes how to make set-

tings for the WordPad application that comes with Windows NT 4.0.

Note

❒ The actual procedures you should follow to open the Document Properties

may differ depending on the application. For details, see the documentation

that comes with the application you are using.

❒ Any settings you make in the following procedure are valid for the current

application only.

A On the [File] menu, click [Print].

The [Print] dialog box appears.

B From the [Name:] box, select the printer you want to use, and then click

[

Properties

]

The Document Properties appears.

C Set desired settings and click [OK].

D Click [OK] to start your printing.

Windows 3.1x - Accessing the Printer Setting Dialog Box

There are two methods you can use to open the Printer Setting dialog box.

Making Printer Default Settings

To make the printer default settings, open the Printer Setting dialog box from

[

Control Panel].

A From [Program Manager], open the [Main] group.

B Double-click [Control Panel].

C Double-click the [Printers] icon.

D In the [Installed Printers:] box, click the name of the printer you want to set

up.

E Click [Setup].

F Set desired settings and click [OK].

G Click [Close] to close the [Printers] dialog box.

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Setting Up the Printer Driver and Canceling a Print Job

Making Printer Settings from an Application

To make the printer settings for a specific application, open the Printer Setting

dialog box from that application. The following example describes how to make

settings for the Write application that comes with Windows 3.1x.

Note

❒ The actual procedures you should follow to open the Printer Setting dialog

box may differ depending on the application. For details, see the documenta-

tion that comes with the application you are using.

❒ When you use some applications, the driver's initial default settings of the ap-

plications might be applied over the printer driver's setting.

❒ Any settings you make in the following procedure are valid for the current

application only.

A On the [File] menu, click [Print Setup].

The [Print Setup] dialog box appears.

B From the [Printer] group, select the printer you want to use.

Note

❒ If the printer you want to use is not specified as the default printer, click

[

Specific Printer:], and then find the printer you want to use in the list box.

C Click [Options].

The Printer Setting dialog box appears.

D Set desired settings and click [OK].

E Click [OK] to close the [Print Setup] dialog box.

F Start your printing.

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PostScript - Setting Up for Printing

Macintosh - Setting Up for Printing

Making Paper Settings from an Application

A Open the file you want to print.

B On the [File] menu, click [Page Setup].

[

AdobePS Page Setup] appears.

C Confirm that the printer you want to use is shown in the [Format for:] box.

Note

❒ If your printer is now shown in the [Format for:] box, use the pop-up menu

to display a list of available printers.

Reference

The actual appearance of the Page Setup depends on the application you

are using. See the documentation that comes with your Macintosh for de-

tails.

D From the [Paper:] box, select the paper size.

E Set desired settings and click [OK].

Setting up for Printing from an Application

A Open the file you want to print.

B On the [File] menu, click [Print].

The Printer Settings appears.

C Confirm that your printer is selected in the [Printer:] box.

D Set desired settings and click [Print].

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Setting Up the Printer Driver and Canceling a Print Job

Canceling a Print Job

Windows 95/98 - Canceling a Print Job

A Double-click the printer icon on the task bar.

This opens a window that shows all the print jobs that are currently queued

for printing. Check the current status of the job you want to cancel.

B Click the name of the job you want to cancel so that it is highlighted.

C On the [Document] menu, click [Cancel Printing].

Note

❒ You can also open the print job queue window by double-clicking the

printer icon in the [Printers] window.

D Press the printer's {Job Reset} key.

The message appears on the panel display indicating that the print job is be-

ing cancelled.

Important

❒ When your printer is being shared by multiple computers, be careful not

to accidentally cancel someone else's print job.

Note

❒ You cannot stop printing the data that has already been processed internal-

ly by the printer. Because of this, printing might continue for a few pages

after you press {Job Reset}.

❒ A print job that contains a large volume of data might take considerable

time to stop.

❒ It takes about 5 minutes to reset the printer job, after 5 minutes the printer

returns to the ready condition.

Windows NT 4.0 - Canceling a Print Job

A Double-click the printer icon on the task bar.

This opens a window that shows all the print jobs that are currently queued

for printing. Check the current status of the job you want to cancel.

B Click the name of the job you want to cancel so that it is highlighted.

C On the [Document] menu, click [Cancel].

Note

❒ You can also open the print job queue window by double-clicking the

printer icon in the [Printers] window.

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Canceling a Print Job

D Press the printer's {Job Reset} key.

The message appears on the panel display indicating that the print job is be-

ing cancelled.

Important

❒ When your printer is being shared by multiple computers, be careful not

to accidentally cancel someone else's print job.

Note

❒ You cannot stop printing data that has already been processed internally

by the printer. Because of this, printing might continue for a few pages af-

ter you press {Job Reset}.

❒ A print job that contains a large volume of data might take considerable

time to stop.

❒ It takes about 5 minutes to reset the printer job, after 5 minutes the printer

returns to the ready condition.

Windows 3.1x - Canceling a Print Job

A In the [Main] group, double-click the [Print Manager] icon.

This opens a window that shows all the print jobs that are currently queued

for printing.

B Click the name of the job you want to cancel so it is highlighted.

C On the [Document] menu, click [Delete Document].

D Click [Close] to close the dialog box.

E Press the printer's {Job Reset} key.

The message appears on the panel display indicating that the print job is be-

ing cancelled.

Important

❒ When your printer is being shared by multiple computers, be careful not

to accidentally cancel someone else's print job.

Note

❒ You cannot stop printing data that has already been processed internally

by the printer. Because of this, printing might continue for a few pages af-

ter you press {Job Reset}.

❒ A print job that contains a large volume of data might take considerable

time to stop.

❒ It takes about 5 minutes to reset the printer job, after 5 minutes the printer

returns to the ready condition.

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Setting Up the Printer Driver and Canceling a Print Job

Macintosh - Canceling a Print Job

A Double-click the printer icon on the desk top.

This opens a window that shows all the print jobs that are currently queued

for printing. Check the current status of the job you want to cancel.

B Click the name of the job you want to cancel so that it is highlighted.

C Click the pause icon, and then click the trash icon.

D Press the printer's {Job Reset} key.

The message appears on the panel display indicating that the print job is be-

ing cancelled.

Important

❒ When your printer is being shared by multiple computers, be careful not

to accidentally cancel someone else's print job.

Note

❒ You cannot stop printing data that has already been processed internally

by the printer. Because of this, printing might continue for a few pages af-

ter you press {Job Reset}.

❒ A print job that contains a large volume of data might take considerable

time to stop.

❒ It takes about 5 minutes to reset the printer job, after 5 minutes the printer

returns to the ready condition.

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4. Paper and Other Media

Paper and Other Media Supported by

Your Printer

Paper Types and Sizes

This section describes the type, size, feed direction, and maximum capacity of

paper that can be loaded into each paper tray in this printer.

Important

❒ If you use damp or curled paper, a misfeed might occur. In such a case, try

turning over the paper stack in the paper tray. If there is no improvement,

change paper with less curl.

❒ Be sure to set the paper size dial to match the actual paper size loaded in the

tray. When the actual paper size is not shown on the dial, set the dial to “p”

and specify the paper size using the operation panel.

❒ For Tray 1, 2, 3 and 4, the dial setting overrides the setting made with the op-

eration panel.

Note

❒ The meaning of the display of the operation panel and paper feed direction is

described below.

Example on the panel display

A4 (210 × 297)

Paper feed direction

short-edge feed direction

long-edge feed direction

A4 (297 × 210)

❒ It is recommended that you load paper having the size and direction you fre-

quently use in the tray selected with the “Tray Priority”. For more informa-

tion on Tray Priority, see P.94 “Job Control Menu”.

❒ When loading paper having the same size in more than one tray, it is recom-

mended that you load paper in the same direction.

❒ The supported paper size may differ depending on the memory size of your

printer. ⇒ P.109 “Memory Capacity and Printer Function”

❒ For more information about the meanings of the abbreviations, see the notes

at the bottom of each table.

Reference

For more information on loading each type of paper, see P.41 “Loading Paper

and Other Media”.

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Paper and Other Media

❖

Input Paper Sizes (Metric version)

B4 JIS

297 × 420

257 × 364

210 × 297

297 × 210

182 × 257

257 × 182

148 × 210

210 × 148

105 × 148

279 × 432

216 × 356

216 × 279

279 × 216

140 × 216

184 × 267

267 × 184

210 × 330

216 × 330

203 × 330

105 × 241

114 × 162

162 × 229

110 × 220

✩

★

✩

★

✩

★

✩

★

✩

★

❍

B5 JIS

Double Letter

Legal

✩

★

Letter

Half Letter

Executive

Folio

Foolscap

F/GL

Com#10 Env

C6 Env

C5 Env

DL Env

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Paper and Other Media Supported by Your Printer

Monarch Env

98 × 191

★

❍

Custom Size

—

❍*

(PCL6/PS only)

267 × 390

195 × 267

267 × 195

★

❍

16K

• ❍means that the size is supported and should be specify the paper size using

the operation panel. (The bypass tray and PS420 has no dial on the tray.)

• ✩ means that the size is supported and indicated on the tray dial. Be sure to

set the paper size dial to match the actual paper size loaded in the tray.

• ★ means that the size is supported but not indicated on the tray dial. You

should set the tray dial to “p”, and specify the paper size using the operation

panel.

• ❍* means that the supported size is approximately 90 – 297mm in width, and

approximately 148 – 432mm in length. The supported size may differ depend-

ing on the printer language you use. Use the printer driver to specify the cus-

tom size. Set the custom size setting with the operation panel.

• X means that the size is not supported.

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Paper and Other Media

❖

Input Paper Sizes (Inch version)

Double Letter

11" × 17"

✩

❍

8¹/₂" × 14"

8¹/₂" × 11"

11" × 8¹/₂"

5¹/₂" × 8¹/₂"

7¹/₄" × 10¹/₂"

Legal

Letter

✩

★

✩

★

❍

Half Letter

Executive

10¹/₂" × 7¹/₄"

11.69" × 16.54"

10.12" × 14.33"

8.27" × 11.69"

11.69" × 8.27"

7.17" × 10.12"

10.12" × 7.17"

5.83" × 8.27"

8.27" × 5.83"

4.13" × 5.83"

8¹/₄" × 13"

✩

★

✩

★

✩

★

✩

★

❍

B4 JIS

B5 JIS

Folio

★

8¹/₂" × 13"

Foolscap

★

❍

F/GL

8" × 13"

★

❍

4¹/₈" × 9¹/₂"

4.49" × 6.38"

Com#10 Env

C6 Env

★

❍

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Paper and Other Media Supported by Your Printer

C5 Env

6.38" × 9.02"

4.33" × 8.66"

3⁷/₈" × 7¹/₂"

—

★

❍

DL Env

Monarch Env

Custom Size

❍*

(PCL6/PS only)

10¹/₂" × 15.35"

7.68" × 10¹/₂"

10¹/₂" × 7.68"

★

❍

16K

• ❍means that the size is supported and should be specify the paper size using

the operation panel. (The bypass tray and PS420 has no dial on the tray.)

• ✩ means that the size is supported and indicated on the tray dial. Be sure to

set the paper size dial to match the actual paper size loaded in the tray.

• ★ means that the size is supported but not indicated on the tray dial. You

should set the tray dial to “p”, and specify the paper size using the operation

panel.

• ❍* means that the supported size is approximately 3.88" – 11.69" in width,

and approximately 5.83" – 17.00" in length. The supported size may differ de-

pending on the printer language you use. Use the printer driver to specify the

custom size. Set the custom size setting with the operation panel.

• X means that the size is not supported.

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Paper and Other Media

❖

Output Paper Sizes (Metric version)

B4 JIS

297 × 420

257 × 364

210 × 297

297 × 210

182 × 257

257 × 182

148 × 210

210 × 148

105 × 148

279 × 432

216 × 356

216 × 279

279 × 216

140 × 216

184 × 267

267 × 184

210 × 330

216 × 330

203 × 330

105 × 241

114 ×162

162 × 229

110 × 220

98 × 191

❍

B5 JIS

Double Letter

Legal (LG)

Letter

❍

Half Letter

Executive (Exec.)

❍

Folio

Foolscap

F/GL

Com#10 Env

C6 Env

C5 Env

DL Env

Monarch Env

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Paper and Other Media Supported by Your Printer

Custom Size

—

❍*

(PCL6/PS only)

267 × 390

195 × 267

267 × 195

❍

16K

• ❍means that the size is supported.

• ❍* means that the size is supported and depended on the input paper source.

• X means that the size is not supported.

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Paper and Other Media

❖

Output Paper Sizes (Inch version)

Double Letter

11" × 17"

❍

8¹/₂" × 14"

8¹/₂" × 11"

11" × 8¹/₂"

5¹/₂" × 8¹/₂"

7¹/₄" × 10¹/₂"

Legal (LG)

Letter

❍

Half Letter

Executive (Exec.)

❍

10¹/₂" × 7¹/₄"

11.69" × 16.54"

10.12" × 14.33"

8.27" × "11.69

11.69" × 8.27"

7.17" × 10.12"

10.12" × 7.17"

5.83" × 8.27"

8.27" × 5.83"

4.13" × 5.83"

8¹/₄" × 13"

❍

B4 JIS

B5 JIS

Folio

❍

8¹/₂" × 13"

Foolscap

❍

F/GL

8" × 13"

❍

4¹/₈" × 9¹/₂"

4.49" × 6.38"

6.38" × 9.02"

4.33" × 8.66"

3⁷/₈" × 7¹/₂"

Com#10 Env

C6 Env

C5 Env

DL Env

Monarch Env

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Paper and Other Media Supported by Your Printer

Custom Size

—

❍*

(PCL6/PS only)

10¹/₂" × 15.35"

7.68" × 10¹/₂"

10¹/₂" × 7.68"

❍

16K

• ❍means that the size is supported.

• ❍* means that the size is supported and depended on the input paper source.

• X means that the size is not supported.

❖

Paper Weight and Number of Sheets to be Set

Supported paper

weight

Maximum number of

sheets (plain paper) ^*1

60 - 105g/m²(16 - 28 lb) 500 (80g/m², 20lb)

Tray 1, PS400 (option), PS440

(option)

60 - 157g/m²(16 - 42 lb) 500 (80g/m², 20lb)

60 - 105g/m²(16 - 28 lb) 2,000 (80g/m², 20lb)

60 - 157g/m²(16 - 42 lb) 100 (80g/m², 20lb)

Tray 2

PS420 (option)

Bypass Tray Type 270 (option)

Confirm that the top of the stack is not higher than the limit mark indicated on the

side guide of the tray.

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Paper and Other Media

Paper Recommendations

Note the following suggestions when handling or selecting paper used with this

printer.

Loading Paper

• Use only the recommended paper types. Print quality cannot be guaranteed

if other paper types are used.

• Do not use paper that is already printed on.

• If you load paper into the paper tray, confirm not to stack over the limit mark.

• If you load paper onto Bypass Tray Type 270, confirm that the paper fits un-

der the side guide.

• If you load paper into the paper tray, confirm that print side is facing up.

• If you load paper onto Bypass Tray Type 270, confirm that print side is facing

down.

Storing Paper

Paper should always be stored properly. Improperly stored paper might result

in poor print quality, paper misfeeds, or printer damage.

Recommendations are as follows:

• Avoid storing paper in humid areas.

• Avoid exposing paper to direct sunlight.

• Store on a flat surface.

• Keep open reams of paper in the package in which the paper came.

Types of Paper and Other Media

❖

Plain Paper

• If you print on paper heavier than 105g/m²(28lb), use tray 2 or Bypass

Tray Type 270. The each tray can hold paper up to 157g/m²(42lb) in

weight.

• If you load paper heavier than 105g/m²(28lb) onto tray 2, set the printer

to the "Thick paper" mode. ⇒ P.44 “Loading Thick Paper, Envelope or OHP

Transparencies”

• If paper is curled or bent, straighten it before loading.

• If you print on paper for color, load it onto tray 2 and do not stack paper

over the lower limit mark.

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Paper and Other Media Supported by Your Printer

❖

OHP Transparencies

• If you load OHP transparencies onto Bypass Tray Type 270, set the printer

to "Transparency" mode using the printer driver.

• Be careful not to touch the print side of the OHP transparencies. Other-

wise, the print side can become dirty or damaged, resulting in poor print

quality.

• If you print on an OHP transparency that has a print side, load it face up

onto tray 2 or load it face down onto Bypass Tray Type 270.

• Do not print on OHP transparencies for color.

❖

Adhesive Labels

• Load only one adhesive label at a time onto Bypass Tray Type 270.

• Use adhesive labels in which the whole side can be printed on.

• Avoid using adhesive labels having exposed glue.

• If the print side is coated, the print quality might be reduced, as the toner

might not fuse well.

Envelopes

• When printing on envelopes, use tray 2 or Bypass Tray Type 270.

• You can specify the sizes for the envelopes using the operation panel.

⇒ P.94 “Job Control Parameters”

• Recommended of envelopes is as follows:

• Com#10 Env

• C6 Env

• C5 Env

• DL Env

• Monarch Env

• Do not stack envelopes over the limit mark.

• Confirm that print side is facing up when loading onto the tray 2.

• Confirm that print side is facing down when loading onto Bypass Tray

Type 270.

• Load the envelopes with the flaps aligned to the right side fence. The flaps

should be securely folded down.

• Confirm that there is no air in the envelopes before loading.

• To get better print quality, it is recommended that you set the right, left,

top, and bottom print margins, to at least 15mm (0.6") each.

• Do not print on both sides of envelopes.

• Load only one size and type of envelope at a time.

• Before loading envelopes, flatten the leading edges (side being fed into the

printer) of them by running a pencil or ruler across them.

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Paper and Other Media

• There are some kinds of envelopes that might be occurred misfeed, wrin-

kle or poor printing.

• Before loading envelopes, confirm that they are rectangular in shape. See

the following illustrations.

TS3X020E

TS3X010E

^AGood construction for envelopes

^BPoor construction for envelopes

^AGood construction for envelopes

^BPoor construction for envelopes

• Avoid using the non-supported envelopes listed on P.38 “Paper not Sup-

ported by This Printer”.

Paper not Supported by This Printer

Avoid using the following types of paper that are not supported by this printer:

• Paper whose weight is heavier or lighter than the limitation. ⇒ P.27 “Paper

Types and Sizes”

• Bent, folded, or creased paper

• Curled or twisted paper

• Torn paper

• Wrinkled paper

• Damp paper

• Paper stuck together

• Paper that is dry enough to emit static electricity

• Paper that has already been printed except a preprinted letterhead

Note

❒ Ink on paper from an earlier print job, another copier, an inkjet printer or

other devices could damage the fusing unit of this printer due to a different

fusing temperatures.

• Coated paper

• Special paper like thermal paper, aluminum foil, carbon paper and conduc-

tive paper

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Paper and Other Media Supported by Your Printer

• Heavily textured paper

• Glued paper

• OHP transparencies for color.

• OHP transparencies for the ink-jet printer.

• Label paper on which glue or base paper is exposed

• Paper with clips or staples

• Paper with tape or ribbons attached

• Envelopes that are:

• damp

• excessively curled or twisted

• stuck together

• damaged in any way

• with stamps attached

• with windows, holes, perforations, cutouts, or embossing

• with metal clasps, string ties, or metal folding bars

• designed to be interlocked

• with nicked edges of bent corners

• with rough, cockle, or laid finishes

• with any exposed adhesive, when the flap is in the sealed or closed posi-

tion

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Paper and Other Media

Printable Area

The following shows the printable area for this printer. Be sure to set the print

margins correctly.

(

)

2mm 1/12"

(

)

2mm 1/12"

3mm

(

)

1/8"

2mm

1/12"

(

)

(

)

2mm 1/12"

(

)

2mm 1/12"

A : printable area

Note

❒ The printable area may differ depending on paper size, printer language and

printer driver settings.

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Loading Paper and Other Media

A Slide the paper tray out until it

Loading Paper in the Paper

Tray

stops.

This section describes instructions for

loading paper whose size and feed di-

rection is already set in the standard

paper tray and the optional PS400 or

PS440. If you want to change the pa-

per size or feed direction, see P.42

“Changing Paper Size of the Paper

Tray”.

ZAEY012E

If you want to load paper in PS420,

see P.44 “Loading Paper on PS420 (Pa-

per Feed Unit)”. If you want to load pa-

per in Bypass Tray Type 270, see P.45

“Loading Paper in Bypass Tray Type

270”.

B Align all four sides of the paper

stack, and load it into the tray.

Important

❒ Confirm that the setting of the pa-

per size dial matches the paper size

and feed direction of the paper in

the tray. Otherwise, the paper mis-

feed or unexpected result might

occur.

ZAEY030E

Important

Reference

❒ Do not stack paper over the lim-

For more information on the size

and feed direction of paper that

can be loaded in the tray, see P.27

“Paper Types and Sizes”.

it mark.

❒ When you set custom size or

thick paper in tray 2, do not

stack paper above the lower

limit mark of tray 2.

Note

❒ Set the paper after shuffling

through the sheets.

❒ Load paper face up onto the

tray.

C Slide the tray into the printer un-

til it stops.

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Paper and Other Media

C Slide the side paper guide wide

open (B) by pressing the release

lever of the side guide (A).

Changing Paper Size of the

Paper Tray

Reference

For more information on the size

and feed direction of paper that

can be set in the tray, see P.27 “Pa-

per Types and Sizes”.

A Slide the paper tray out until it

stops.

ZAEY021E

D Slide the rear guide widely by

pushing the releasing lever of the

rear guide.

ZAEY012E

B Set the paper guide lock to the

“unlocked” position.

ZAEY034E

E Align all four sides of the paper

stack, and load it into the tray.

ZAEY013E

Important

❒ Confirm that the lever of the

side guide was released before

sliding this guide, otherwise it

can be damaged.

ZAEY030E

Important

❒ Do not stack paper over the lim-

it mark.

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Loading Paper and Other Media

❒ When you set thick paper in tray

2, do not stack paper above the

lower limit mark (A) of tray 2.

H Align the rear guide for the load-

ed paper size slightly by pushing

the releasing lever of the rear

guide.

ZAEY052E

ZAEY033E

Note

❒ Shuffle the paper before setting

I Adjust the paper size dial for

in the tray.

loaded paper size.

❒ Load paper face up onto the

tray.

F Align the side guide for the load-

ed paper size (B) by opening the

release lever of the side guide

(A).

ZAEY050E

Important

❒ Confirm that the setting of the

paper size dial matches the pa-

per size and feed direction of

the paper in the tray. Otherwise,

the paper misfeed or unexpect-

ed printing result might occur.

ZAEY031E

G Set paper guide lock to the

❒ Confirm that the paper size dial

matches the actual paper size

loaded in the tray. If the actual

paper size is not shown on the

dial, set the dial to "p " and

specify the paper size using the

operation panel. For more infor-

mation on specifying the paper

size, see P.27 “Paper Types and

Sizes”.

“locked” position.

ZAEY032E

J Slide the tray into the printer un-

til it stops.

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Paper and Other Media

The yellow line appears under the

paper size indication on the front

of the paper tray.

Loading Thick Paper,

Envelope or OHP

Transparencies

You can load thick paper, envelope or

OHP transparencies onto the tray 2.

When thick paper or OHP transpar-

encies are loaded, switch the lever in-

side of the paper tray.

Reference

ZAEH260E

For more information on loading

paper, see P.27 “Paper and Other

Media”.

Note

❒ Return the lever to the left side,

after you finished printing on

thick paper.

Important

❒ When you set thick paper in tray 2,

do not stack paper above the lower

limit mark (A) of tray 2.

Loading Paper on PS420

(Paper Feed Unit)

This section describes instructions to

load paper in the optional paper feed

unit PS420. You can load A4 long-

edge feed (Metric version) or 8¹/₂" ×

11" long-edge feed (Inch version) size

onto PS420.

ZAEY052E

Note

❒ Load the paper that is the same

size on the right and left sides of

the paper feed unit.

A Change the lever on the paper

size dial of the tray 2 to the "Thick

paper” mode.

A Slide the paper tray out until it

Limitation

stops.

❒ If the “Thick paper” mode is se-

lected, the function for using the

tray 2 is not available.

• Duplex print

• Sort, Shift Sort

• Staple

• Limitless paper feed

• Proof Print

ZAEY200E

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Loading Paper and Other Media

B Load the paper completely into

Loading Paper in Bypass Tray

Type 270

the tray.

Note

❒ Paper sizes supported by the by-

pass tray are approximately 90 -

297mm (Metric version) or 3.54 -

11.69" (Inch version) in width, and

approximately 148 - 432mm (Met-

ric version) or 5.83 - 17.00" (Inch

version) in length. Set the custom

size to specify with the printer

driver or the operation panel. For

more information on using the op-

eration panel, see P.48 “Specifying

the Custom Paper Size for the Bypass

Tray”.

ZAEY201E

Important

❒ Align the paper to the each side

completely.

❒ Do not stack paper over the lim-

it mark.

❒ If you load thick paper, OHP trans-

parencies or envelopes, set the

printer to the “Thick paper” mode

using the printer driver.

❒ Confirm that the end fence locks

completely after loading the

right side paper.

❒ If you want to change the paper

size, contact your sales or ser-

vice representative.

Limitation

❒ The function with using the bypass

tray is not available.

Note

• Duplex print

• Sort, Shift Sort

• Staple

❒ Shuffle the paper before setting

in the tray.

❒ Load the paper face up onto the

tray.

• Limitless paper feed

• Proof Print

C Slide the tray into the printer un-

til it stops.

A Open the bypass tray.

ZAEY040E

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Paper and Other Media

Note

B Lift the paper guide lever.

❒ Do not stack paper over the lim-

it mark. Otherwise a skew im-

age or a paper misfeed might

occur.

❒ When you set custom size or

thick paper on the bypass tray,

do not stack paper above the

lower limit mark of the bypass

tray.

ZAEY210E

❒ Shuffle the paper before setting

in the tray.

Important

❒ Load the paper face down onto

❒ If the paper guides do not

match the paper size, a skew

image or a paper misfeed might

occur.

the tray.

D Push down the paper guide lever.

Note

❒ Swing out the extender to sup-

port paper sizes longer than A4

short-edge feed (Metric version)

or 8¹/₂" × 11" short-edge feed

(Inch version).

C Load the paper and adjust the pa-

per guides to the sides of the pa-

per.

ZAEY250E

Note

❒ If the paper guide lever is not

pushed down, paper misfeed

might occur.

E Configure the paper size for the

loaded paper size.

Important

❒ The paper size specified with

the printer driver overrides the

one specified here.

ZAEY220E

Important

❒ Confirm the print side of the

OHP transparencies. Some

OHP transparencies can be

printed on only the specific

side.

Reference

For more information on speci-

fying the bypass tray, see the

printer driver help.

For more information on speci-

fying custom paper, see P.48

“Specifying the Custom Paper Size

for the Bypass Tray”.

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Loading Paper and Other Media

A Press {Menu}.

G Press {Enter}.

The following message appears

on the panel display.

The currently selected paper

size appears on the panel dis-

play.

Main Menu:

Proof Print

Standard Size:

11 x 8 1/2

B Press {T} or {U} until the fol-

lowing message appears.

H Press

to select the

{T}

{U}

standard size.

Main Menu:

Job Control

I Press {Enter}.

The following message appears

on the panel display.

C Press {Enter}.

The following message appears

on the panel display.

Standard Size:

*8 x 13

Job Control:

Paper Input

Note

❒ “p” shown in front of an

item indicates that the item is

currently selected.

D Press {Enter}.

The following message appears

on the panel display.

J After the panel display chang-

es, press Menu

{

}

The panel display returns to the

ready condition as follows:

Paper Input:

Tray Priority

E Press {T} or {U} until the fol-

Ready

lowing message appears.

Paper Input:

Bypass Size

F Press {Enter}.

The following message appears

on the panel display.

Bypass Size:

Standard Size

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Paper and Other Media

F Press {Enter}.

Specifying the Custom Paper

Size for the Bypass Tray

The following message appears on

the panel display.

Important

Bypass Size:

Standard Size

❒ The paper size specified with the

printer driver overrides the one

specified here.

G Press {Enter}.

❒ When you set custom size or thick

paper on the bypass tray, do not

stack paper above the lower limit

mark of the bypass tray.

Standard Size:

*11 x 8 1/2

H Press {T} or {U} until the follow-

A Press {Menu}.

ing message appears.

The following message appears on

the panel display.

Standard Size:

Custom Size

Main Menu:

Proof Print

I Press {Enter}.

The following message appears on

the panel display.

B Press {T} or {U} until the follow-

ing message appears.

Bypass Size:

Standard Size

Main Menu:

Job Control

J Press {T} or {U} until the follow-

C Press {Enter}.

ing message appears.

The following message appears on

the panel display.

Bypass Size:

Custom Size

Job Control:

Paper Input

K Press {Enter}.

The following message appears on

D Press {Enter}.

the panel display.

The following message appears on

the panel display.

Custom Size:

Vert.. 8.00 “

Paper Input:

Tray Priority

Note

❒ You can change the size unit us-

ing the operation panel, see P.94

“Job Control Menu”.

E Press {T} or {U} until the follow-

ing message appears.

❒ The vertical size and horizontal

Paper Input:

Bypass Size

size are described as follows.

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Loading Paper and Other Media

ZAEY221E

1. Horizontal size

2. Vertical size

L Press {U} or {T} to set the verti-

cal value.

M Press {Enter}.

The following message appears on

the panel display.

Custom Size:

Horiz. 11.00 “

N Press {U} or {T} to set the hori-

zontal value.

O Press {Enter}.

P After the panel display changes,

press Menu

{

}

The panel display returns to the

ready condition as follows:

Ready

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Paper and Other Media

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5. Troubleshooting

Error & Status Messages on the Operation

Panel

Messages

Description

Comments

Add Staples

The stapler is empty.

Replace the staple refill

with a new one. ⇒ P.75

“Adding Staples”

Add Toner

The printer is out of toner. Replace a new toner bottle.

The Service Code Number Contact your sales or ser-

Call Service

identifies the failure.

vice representative.

Power Off On

Call Service

SC_###

The Service Code Number Turn the printer power off

identifies the failure.

and on. If the message ap-

pears again, contact your

sales or service representa-

tive.

Close Bridge

Unit Cover

The cover of Bridge Unit

Type 270 is open.

Close the cover of Bridge

Unit Type 270.

The cover of SR720 (finish- Close the cover of SR720

er) is open.

(finisher).

Finisher Cover

The front cover is open.

Close the front cover of the

printer.

Front Cover

The cover of CS370 (4-bin

Mailbox) is open.

Close the cover of CS370 (4-

bin Mailbox) cover.

Mailbox Cover

Close Right

Cover

The right cover of the print- Close the right cover of the

er is open. printer.

Close R-Cover at

Paper Tray

Lower right cover 1 or 2 is Close lower right cover 1 or

open.

Close Upper

Right Cover

The upper right cover is

open.

Close the upper right cover.

Cls. Interchange

Unit Cover

The Interchange Unit Type Close the interchange unit

280 cover is open. cover.

Energy Saver 1

In Energy Save Mode level Press the operation key or

send a job from the com-

puter to turn the power on.

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Troubleshooting

Messages

Description

Comments

Energy Saver 2

In Energy Save Mode level Press the operation key or

send a job from the com-

puter to turn the power on.

Error 1

Error 2

Error 3

Error 4

An error with the optional Turn the printer power off

RAM has occurred.

and on. If the message ap-

pears again, contact your

sales or service representa-

tive.

An error with the parallel

interface board has oc-

curred.

Turn the printer power off

and on. If the message ap-

pears again, contact your

sales or service representa-

tive.

An error with the NV-RAM Turn the printer power off

has occurred.

and on. If the message ap-

pears again, contact your

sales or service representa-

tive.

An error with the DIMM

has occurred.

Turn the printer power off

and on. If the message ap-

pears again, contact your

sales or service representa-

tive.

Error 5

Error 6

An error with the HDD has Install the HDD again. If

occurred.

the message appears again,

contact your sales or ser-

vice representative.

An error with the Resident Turn the printer power off

font ROM has occurred.

and on. If the message ap-

pears again, contact your

sales or service representa-

tive.

Error 7

An error with the ASIC has Turn the printer power off

occurred.

and on. If the message ap-

pears again, contact your

sales or service representa-

tive.

Error 30711

Error 30721

AD370 (duplex unit) can-

not be used.

Another tray is used to

print. Contact your sales or

service representative.

PS420 (paper feed unit)

cannot be used.

Another tray is used to

print. Contact your sales or

service representative.

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Error & Status Messages on the Operation Panel

Messages

Description

Comments

Error 30722

Tray 1 cannot be used.

Tray 2 cannot be used.

Tray 3 cannot be used.

Tray 4 cannot be used.

Another tray is used to

print. Contact your sales or

service representative.

Error 30723

Error 30724

Error 30725

Error 30740

Error 30743

Error 30744

Error 40711

Error 40740

Error 40744

Another tray is used to

print. Contact your sales or

service representative.

Another tray is used to

print. Contact your sales or

service representative.

Another tray is used to

print. Contact your sales or

service representative.

The staple tray of SR720

(finisher) cannot be used.

Another tray is used to

print. Contact your sales or

service representative.

The shift tray cannot be

used.

Another tray is used to

print. Contact your sales or

service representative.

SR720 (finisher) cannot be Another tray is used to

used.

print. Contact your sales or

service representative.

AD370 (duplex unit) can-

not be used.

Press {Job Reset}. Contact

your sales or service repre-

sentative.

The staple tray of SR720

(finisher) cannot be used.

Press {Job Reset}. Contact

your sales or service repre-

sentative.

SR720 (finisher) cannot be Press {Job Reset}. Contact

used.

your sales or service repre-

sentative.

Form Feeding...

Load Bypass xx

Doing form feed.

Wait for a while.

Bypass Tray is out of paper. Load paper of the indicated

paper size into the bypass

tray.

xx : Paper Size

Load Tray **

There is out of paper.

** : Number Tray

xx : Paper Size

Load paper of the indicated

paper size into the paper

tray.

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Troubleshooting

Messages

Description

Comments

Load ***

There is no paper tray of

the indicated.

Load paper onto the tray of

the indicated.

***: Paper Type

XX: Paper Size

Low On Toner

The toner bottle is almost

empty.

Prepare a new toner bottle.

If the image density is too

light, replace the old toner

bottle with a new one. ⇒

P.78 “Replacing the Toner

Bottle”

Misfeed:{location}

Open Front Cover

There is a misfeed in the

printer.

Remove the misfed paper

from {location}. ⇒ P.69 “Re-

moving Misfed Paper”

No Files Exist

There is no proof print file. Specify correct proof print

file.⇒ P.108 “Deleting a

Proof Print File”

Offline

Printer is offline. The print- If you want to put the print-

er cannot accept or print

er online, press {On Line}.

out data.

Printing...

Doing print job.

Wait for a while.

Processing...

Print data is being pro-

cessed.

Processing...

Please Wait

The user tries to print the

Proof Print data while writ- turns to the ready condi-

ing the data to HDD.

Wait until the printer re-

tion.

Ready

The printer is ready for

printing.

—

Remove Misfeed

from Duplex Unit

There is a misfeed in

AD370 (duplex unit).

Remove the misfed paper

from AD370 (duplex unit).

⇒ P.69 “Removing Misfed

Paper”

Remove Misfeed

from Finisher

There is a misfeed in SR720 Remove the misfed paper

(finisher).

from SR720 (finisher). ⇒

P.69 “Removing Misfed Pa-

per”

Remove Misfeed

from Mailbox

There is a misfeed in CS370 Remove the misfed paper

(4-bin Mailbox).

from CS370 (4-bin Mail-

box). ⇒ P.69 “Removing

Misfed Paper”

Remove Paper

There is still paper in

AD370 (duplex unit).

Remove paper from AD370

(duplex unit).

from Duplex Unit

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Error & Status Messages on the Operation Panel

Messages

Description

Comments

Remove Paper

There is paper in the stack Remove paper from the

unit of SR720 (finisher).

stack unit of SR720 (finish-

er).

from Staple Tray

Important

❒ Remove the paper from

the output tray before it

becomes full. If you

leave paper in the out-

put tray, it can cause a

paper misfeed.

Remove Paper

Mailbox Tray #

The CS370 (4-bin Mailbox) Remove paper from the

tray # is full.

CS370 (4-bin Mailbox) tray.

Important

❒ Remove the paper from

output tray before it be-

comes full. If you leave

paper in the output tray,

it can cause a paper mis-

feed.

Remove Paper

Shift Tray

The shift tray of SR720 (fin- Remove paper from the

isher) is full.

SR720 (finisher) tray.

Important

❒ Remove the paper from

the output tray before it

becomes full. If you

leave paper in the out-

put tray, it can cause a

paper misfeed.

Replace

It is time to replace parts in- Replace Maintenance Kit.

cluded in Maintenance Kit. After replacing the kit,

clean the registration roll-

Maintenance Kit

ers.

Replace

PCU

It is time to replace Photo

Conductor Unit.

Replace Photo Conductor

Unit.

Remove Paper

Standard Tray

The standard output tray is Remove paper from the

full.

output tray.

Important

❒ Remove the paper from

output tray before it be-

comes full. If you leave

paper in the output tray,

it can cause a paper mis-

feed.

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Troubleshooting

Messages

Description

AD370 (duplex unit) is not Set the AD370 (duplex unit)

set correctly. correctly.

There is no fusing unit, or Install the fusing unit prop-

Comments

Reset Duplex

Unit Correctly

Reset Fusing

the fusing unit is not in-

stalled properly.

erly. For more information

on the fusing unit, see the

"Maintenance Kit Type 270

Replacement Guide" that

comes with the mainte-

nance kit.

Unit Correctly

Resetting Job...

Resetting Print job.

Wait for while.

Reset PCU

Correctly

There is no Photo Conduc- Install Photo Conductor

tor Unit, or Photo Conduc- Unit again. For more infor-

tor Unit is not installed

properly.

mation on Photo Conduc-

tor Unit, see the "Photo

Conductor Unit Replace-

ment Guide" that comes

with the photo conductor

unit.

Reset Tray 1

Correctly

There is no paper tray, or

Tray 1 is not set correctly.

Set the tray correctly.

Note

❒ This message appears

only for the default tray.

⇒ P.94 “Job Control Pa-

rameters”

Setting Changed

Cannot Print

The paper feed unit setting Configure the paper feed

has been changed, and the unit correctly, and try

proof print failed.

again.

Waiting...

Printer is waiting for the

next data to print.

Wait for a while.

Warming Up...

The printer is now prepar- Wait until the printer is

ing for printing. warmed up.

Note

❒ If you cannot solve the problem by taking the actions listed in the preceding

table, turn the power off, and then back on again. If this does not clear the er-

ror message, take a note of the contents and number of the error message and

contact your sales or service representative.

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Error & Status Messages on the Operation Panel

Getting Printer Information over the Network

Printer Current Status

You can check the printer's current status using "Telnet (mshell)".

❖

mshell

Use status command.

Reference

For more information, see “Remote Maintenance by Telnet (mshell)” in the

Operating Instructions of the optional network interface board.

Messages

Description

Resolution

Add Staples

The stapler is empty.

Replace the staple refill

with new one. ⇒ P.75

“Adding Staples”

Add Toner

The printer is out of toner. Replace a new toner bottle.

Contact your sales or ser-

Call Service Power Off On The Service Code or SC

number identifies the fail- vice representative.

ure.

Call Service SC_XXX

The Service Code or SC

number identifies the fail- and on. If the message ap-

Turn the printer power off

ure.

pears again, contact your

sales or service representa-

tive.

Close Bridge Unit Cover

Close Finisher Cover

Close Front Cover

The cover of Bridge Unit

Type 270 is open.

Close the cover of Bridge

Unit Type 270.

The cover of SR720 (finish- Close the cover of SR720

er) is open.

(finisher).

The front cover is open.

Close the front cover of the

printer.

Close Mailbox Cover

Close Right Cover

The cover of CS370 (4-bin

Mailbox) is open.

Close the cover of CS370 (4-

bin Mailbox) cover.

The right cover of the print- Close the right cover of the

er is open. printer.

Close R-Cover at Paper

Tray

Lower right cover 1 or 2 is Close lower right cover 1 or

open.

Close Upper Right Cover The upper right cover is

open.

Close the upper right cover.

Close Interchange Unit

Cover

The Interchange Unit Type Close the interchange unit

280 cover is open. cover.

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Troubleshooting

Messages

Description

Resolution

Energy Saver 1

In Energy Save Mode level Press the operation key or

send a job from the com-

puter to turn the power on.

Energy Saver 2

Error 30711

Error 30721

Error 30722

Error 30723

Error 30724

Error 30725

Error 30740

Error 30743

Error 30744

Error 40711

Error 40740

In Energy Save Mode level Press the operation key or

send a job from the com-

puter to turn the power on.

AD370 (duplex unit) can-

not be used.

Another tray is used to

print. Contact your sales or

service representative.

PS420 (paper feed unit)

cannot be used.

Another tray is used to

print. Contact your sales or

service representative.

Tray 1 cannot be used.

Tray 2 cannot be used.

Tray 3 cannot be used.

Tray 4 cannot be used.

Another tray is used to

print. Contact your sales or

service representative.

Another tray is used to

print. Contact your sales or

service representative.

Another tray is used to

print. Contact your sales or

service representative.

Another tray is used to

print. Contact your sales or

service representative.

The staple tray of SR720

(finisher) cannot be used.

Another tray is used to

print. Contact your sales or

service representative.

The shift tray cannot be

used.

Another tray is used to

print. Contact your sales or

service representative.

SR720 (finisher) cannot be Another tray is used to

used.

print. Contact your sales or

service representative.

AD370 (duplex unit) can-

not be used.

Press {Job Reset}. Contact

your sales or service repre-

sentative.

The staple tray of SR720

(finisher) cannot be used.

Press {Job Reset}. Contact

your sales or service repre-

sentative.

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Error & Status Messages on the Operation Panel

Messages

Description

Resolution

Error 40744

SR720 (finisher) cannot be Press {Job Reset}. Contact

used.

your sales or service repre-

sentative.

Load Bypass xx

Load Tray ** xx

The bypass tray is out of

paper.

Load paper of the indicated

paper size into the bypass

tray.

xx : Paper Size

There is out of paper.

** : Tray Number

xx : Paper Size

Load paper of the indicated

paper size into the paper

tray.

Load *** xx

There is no paper tray of

the indicated.

Load paper onto the tray of

the indicated.

*** : Paper Type

xx : Paper Size

Low On Toner

The toner bottle is almost

empty.

Prepare a new toner bottle.

If the image density is too

light, replace the old toner

bottle with a new one. ⇒

P.78 “Replacing the Toner

Bottle”

Misfeed:{location} Open

Front Cover

There is a misfeed in the

printer.

Remove the misfed paper

from {location}. ⇒ P.69 “Re-

moving Misfed Paper”

Offline

Ready

The printer is offline. The

printer cannot accept or

print out data.

If you want to put the print-

er online, press {On Line}.

The printer is ready for

printing.

—

Remove Misfeed from Du- There is a misfeed in

Remove the misfed paper

from AD370 (duplex unit).

⇒ P.69 “Removing Misfed

Paper”

plex Unit

AD370 (duplex unit).

Remove Misfeed From

Finisher

There is a misfeed in SR720 Remove the misfed paper

(finisher).

from SR720 (finisher). ⇒

P.69 “Removing Misfed Pa-

per”

Remove Misfeed from

Mailbox

There is a misfeed in CS370 Remove the misfed paper

(4-bin Mailbox).

from CS370 (4-bin Mail-

box). ⇒ P.69 “Removing

Misfed Paper”

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Troubleshooting

Messages

Description

Resolution

Remove Paper from Du-

plex Unit

There is still paper in

AD370 (duplex unit).

Remove the paper from

AD370 (duplex unit).

Important

❒ Remove paper from the

output tray before it be-

comes full. If you leave

paper in the output tray,

it can cause a paper mis-

feed.

Remove Paper Shift Tray

The shift tray of SR720 (fin- Remove paper from the

isher) is full.

shift tray of SR720 (finish-

er).

Important

❒ Remove paper from the

output tray before it be-

comes full. If you leave

paper in the tray, it can

cause a paper misfeed.

Remove Paper from Staple There is still paper in the

Remove paper from the sta-

Tray

staple tray of SR720 (finish- ple tray of SR720 (finisher).

er).

Important

❒ Remove paper from the

output tray before it be-

comes full. If you leave

paper in the output tray,

it can cause a paper mis-

feed.

Remove Paper Mailbox

Tray #

CS370 (4-bin Mailbox) tray Remove paper from CS370

# is full.

(4-bin Mailbox) tray.

Important

❒ Remove paper from the

output tray before it be-

comes full. If you leave

paper in the output tray,

it can cause a paper mis-

feed.

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Error & Status Messages on the Operation Panel

Messages

Description

Resolution

Remove Paper Standard

Tray

The standard output tray is Remove paper from the

full.

standard output tray.

Important

❒ Remove paper from the

output tray before it be-

comes full. If you leave

paper in the output tray,

it can cause a paper mis-

feed.

Replace Maintenance Kit

Replace PCU

It is time to replace the

parts included in Mainte-

nance Kit.

Replace the parts included

in Maintenance Kit.

After replacing the kit,

clean the registration roll-

ers.

It is time to change Photo

Conductor Unit.

Replace Photo Conductor

Unit.

Reset Duplex Unit Correct- AD370 (duplex unit) is not Set AD370 (duplex unit)

ly set correctly. correctly.

Reset Fusing Unit Correct- There is no fusing unit, or Install the fusing unit prop-

the fusing unit is not in-

stalled properly.

erly. For more information

on the fusing unit, see

"Maintenance Kit Type 270

Replacement Guide" that

comes with the mainte-

nance kit.

Reset PCU Correctly

Reset Tray 1 Correctly

Photo Conductor Unit is

not installed in the printer. correctly.

Set Photo Conductor Unit

There is no paper tray, or

Tray 1 is not set correctly.

Set the tray correctly.

Note

❒ This message appears

only for the default tray.

⇒ P.94 “Job Control Pa-

rameters”

Resetting Job...

Warming Up...

The job is being reset.

Wait for a while.

The printer is now prepar- Wait until the printer is

ing for printing. warmed up.

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Troubleshooting

Printer Doesn't Print

Possible Cause

Solutions

Is the power on?

If not, confirm that the cord is securely plugged into the

power outlet and the printer.

Turn on the printer power.

Does the On Line indi- If not, press {On Line} to make it light up.

cator stay on?

Does the Error indicator If not, check the error message on the panel display and take

stay red?

the required action.

Is the paper set?

Load paper into the paper tray.

⇒ P.41 “Loading Paper and Other Media”

Is your specified paper Set the specified paper in any of the input trays.

size correct?

Adjust the paper size dial to match the size and feed direc-

tion of the paper in the paper tray.

Is your specified paper Set the specified paper in any of the input trays.

type correct?

Adjust the paper type to use the operation panel.

Can you print a configu- If you cannot print a configuration page, it probably indi-

ration page?

cates printer malfunction. You should contact your sales or

service representative.

If you can print a configuration page but cannot get the

printer to print when you issue a print command from your

computer, it probably means there is a problem with your

computer.

Also keep it in mind that large, complex data might take

long time for printer process.

Is the interface cable be- Connect the interface cable correctly. If there are any con-

tween the printer and

your computer connect-

ed securely?

nectors or screws, confirm they are fastened securely.

Are you using a correct The type of interface cable you should use depends on your

interface cable?

computer. Be sure to use the correct one. ⇒ P.111 “Specifica-

tions”

If the cable is damaged or worn, replace it with a new one.

Did you connect the in- Confirm of connecting the interface cable before turning on

terface cable after turn- the power switch.

ing on the main switch?

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Printer Doesn't Print

Possible Cause

Solutions

If you print using the

PostScript driver in a

network, data is re-

ceived by the printer,

but is not printed.

❖

Windows 95/98

On the [PostScript] tab of the Printer Properties, click [Ad-

vanced] and then clear both [Send CTRL+D before job] and

[

Send CTRL+D after job].

Windows NT 4.0

Open the [Advanced] tab of the Printer Properties. From

[

PostScript Options], select [No] for both [Send CTRL-D Be-

fore Each job:] and [Send CTRL-D After Each job:].

Windows 3.1x

Click the [PostScript] tab of the Printer Setting dialog box.

From [Protocol Options], select [None].

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Troubleshooting

Possible Cause

Solutions

If you print using the

The data is cleared when the Job Timeout period is exceed-

PostScript driver, print- ed.

ing does not start or is

❖

Windows 95/98

Set a longer [Job Timeout] period with the [PostScript] tab

of the Printer Properties.

interrupted.

Windows NT 4.0

Set a longer [Job Timeout] period with the [Device Settings

tab of the Printer Properties.

]

Windows 3.1x

Set a longer [Job Timeout] period with the [PostScript] tab

of the Printer Setting dialog box.

A PostScript error might occur if there is not enough mem-

ory in the printer, or there are errors in the print data sent to

the printer.

• Print a configuration page to configure the memory size

and confirm the memory size is max or not.

• If the memory size is not max, increasing the memory

may solve this problem. Install Printer Feature Expander

Type 185. Otherwise you should contact your sales or

service representative. For more information on the

memory, see P.109 “Memory Capacity and Printer Func-

tion”.

The print job might be reset. Do the following.

• Confirm that you have selected the correct printer driv-

er. Try printing again.

• Set a longer Wait Timeout.

❖

Windows 95/98

Set a longer [Wait Timeout] period with the [PostScript

tab of the Printer Properties.

]

Windows NT 4.0

Set a longer [Wait Timeout] period with the [Device Set-

tings] tab of the Printer Properties.

Windows 3.1x

Set a longer [Wait Timeout] period with the [PostScript

tab of the Printer Setting dialog box.

]

Macintosh

You can specify a longer [I/O Timeout] period on the

printer's operation panel. ⇒ P.89 “Using the Operation

Panel”

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Printer Doesn't Print

Possible Cause

Solutions

Is the Data In indicator If not, the data is not being sent to the printer, or the printer

blinking or lit after start- may be resetting the print job because there was a long de-

ing the print job, when lay in receiving the data from the computer.

using the PCL printer?

❖

If the printer is using "I/O Timeout"

Increase the value of the "I/O Timeout" setting of the

"System" menu of the "Job Control". ⇒ P.89 “Using the

Operation Panel”

❖

If your printer is connected to the computer using the

parallel cable

Confirm that the printer port settings are correct. For a

parallel port connection, port LPT1 or LPT2 should be

set.

For more information on the printer port settings, see the

Note after this table.

❖

Network Connection

Contact your network administrator.

Note

❒ The following procedure describes the printer port settings.

• Windows 95/98

A Click [Start], point to [Settings], and then click [Printers].

B Click the icon of the printer. Next, on the [File] menu, click [Properties].

C Click the [Details] tab.

D Check the [Print to the following port:] list to confirm the correct port is se-

lected.

• Windows NT 4.0

A Click [Start], point to [Settings], and then click [Printers].

B Click the icon of the printer. Next, on the [File] menu, click [Properties].

C Click the [Port] tab.

D Confirm that the correct port is selected.

• Windows 3.1x

A On [Control Panel], double-click the [Printers] icon.

B Confirm that this printer is specified as the default printer.

C Click [Connect].

D Check the [Ports] list to confirm the correct port is selected.

• Macintosh

A Click [Apple Menu], point to [Control Panels], and then select [Apple Talk].

B Confirm that [Ethernet] is selected in the [connect via:] list.

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Troubleshooting