Owners &
Installation Manual
ULTIMATE U38 Freestanding Gas Stove
MODELS: U38-NG Natural Gas U38-LP Propane
FOR YOUR SAFETY
WARNING:
What to do if you smell gas:
Do not try to light any appliance
Do not touch any electrical switch:
do not use any phone in your
building.
Iftheinformationintheseinstructionsarenotfollowedexactly,
a fire or explosion may result causing property damage,
personal injury or loss of life.
FOR YOUR SAFETY
Do not store or use gasoline or other flammable vapors and
liquids in the vicinity of this or any other appliance.
Immediately call your gas supplier
from a neighbour's phone. Follow
the gas supplier's instructions.
If you cannot reach your gas
supplier, call the fire department.
Installation and service must be performed by a qualified
installer, service agency or the gas supplier.
Tested by:
Installer: Please complete the details on the back cover
and leave this manual with the homeowner.
Homeowner: Please keep these instructions for future reference.
918-026a
FPI FIREPLACE PRODUCTS INTERNATIONAL LTD. 6988 Venture St., Delta, BC Canada, V4G 1H4
01/09/06
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TABLE OF CONTENTS
Page
Page
Safety Label
Operating Instructions
Specifications ........................................................... 2
Safety Label ............................................................. 4
Operating Instructions ............................................. 14
Lighting Instructions ................................................ 14
Shutdown Instructions ............................................. 14
First Fire ................................................................ 14
Convection Fan Operation ........................................ 14
Flame Height Adjustment ........................................ 14
Copy of Lighting Plate Instructions ............................ 15
Pilot Adjustment ..................................................... 16
Aeration Adjustment ................................................ 16
Normal Operating Sounds of Gas Appliances ............ 16
Installation
General Installation Information................................... 5
Installation Checklist ................................................. 5
Minimum Clearances to Combustibles ........................ 6
Optional Outside Air .................................................. 6
- Outside Air through Bottom of Pedestal .................. 6
- Outside Air through Rear of Pedestal ...................... 7
Draft Hood ................................................................ 7
High Elevation........................................................... 7
Venting .................................................................... 7
- Venting Requirements ........................................... 7
- Flue Mounting Bracket .......................................... 7
- Vent Terminations ................................................. 7
- Installation into Existing Woodstove Flue System. ... 7
Gas Connection ........................................................ 8
System Data ............................................................ 8
Gas Pressure Test .................................................... 8
Conversion from Natural Gas to Propane ..................... 9
Conversion to Lower Btu .......................................... 10
Log Installation ....................................................... 10
Door Installation and Door Latch............................... 12
U38 Louver Installation............................................. 12
Test for Flue Spillage............................................... 12
Optional Wall Thermostat ........................................ 12
Optional Remote Control Installation ......................... 13
Final Check ............................................................ 13
Wiring Diagram ....................................................... 13
Maintenance
Maintenance Instructions ......................................... 17
Log Replacement .................................................... 17
Gold Plated Doors ................................................... 17
Door and Glass Gasket ........................................... 17
Glass Replacement ................................................. 17
- Mitred Door ........................................................ 17
- Panel Door ......................................................... 18
Fan Maintenance .................................................... 18
- Replacing Fan .................................................... 18
Removing Valve ...................................................... 19
Parts List ............................................................... 20
Warranty
Warranty ................................................................ 23
Regency U38 ULTIMATE Freestanding Gas Heater
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SAFETY LABEL
This is a copy of the label that accompanies
each ULTIMATE Freestanding Gas Stove. We
have printed a copy of the contents here for
your review. The safety label is located on the
inside of the drop down pedestal door.
NOTE: Regency units are constantly being
improved.Checkthelabelontheunitandifthere
isadifference,thelabelontheunitisthecorrect
one.
Copy of the Safety Label for the U38 Freestanding Gas Stove
FortheStateofMassachusetts,installationandrepairmustbedonebyaplumberorgasfitterlicensedintheCommonwealthofMassachusetts.
For the State of Massachusetts, flexible connectors shall not exceed 36 inches in length.
For the State of Massachusetts, the appliances individual manual shut-off must be a t-handle type valve.
4
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INSTALLATION
12) Under no circumstances should this appli-
ance be modified. Parts that have to be
removed for servicing should be replaced
prior to operating this appliance.
IMPORTANT:
SAVE THESE
INSTRUCTIONS
BEFORE YOU START
Safeinstallationandoperationofthisappliance
requires common sense, however, we are
required by the Canadian Safety Standards
and ANSI Standards to make you aware of the
following:
13) Installationandanyrepairstothisappliance
should be done by a qualified service per-
son. A professional service person should
becalledtoinspectthisapplianceannually.
Make it a practice to have all of your gas
appliances checked annually.
The ULTIMATE Freestanding Gas Stove must
be installed in accordance with these instruc-
tions. Carefully read all the instructions in this
manualfirst.Consultthe"authorityhavingjuris-
diction" to determine the need for a permit prior
to starting the installation.
INSTALLATION AND REPAIR
SHOULD BE DONE BY A QUALI-
FIED SERVICE PERSON. THE AP-
PLIANCE SHOULD BE INSPECT-
ED BEFORE USE AND AT LEAST
ANNUALLY BY A PROFESSIONAL
SERVICE PERSON. MORE FRE-
QUENT CLEANING MAY BE RE-
QUIRED DUE TO EXCESSIVE LINT
FROM CARPETING, BEDDING
MATERIAL, ETC. IT IS IMPERA-
TIVE THAT CONTROL COMPART-
MENTS, BURNERS AND CIRCU-
LATING AIR PASSAGEWAYS OF
THEAPPLIANCEBEKEPTCLEAN.
14) Do not strike the glass door.
15) Under no circumstances should any solid
fuels (wood, paper, cardboard, coal, etc.)
be used in this appliance.
GENERAL SAFETY
INFORMATION
16) The appliance area must be kept clear and
free of combustible materials, (gases and
other flammable vapours and liquids).
1) The appliance installation must conform
with local codes or, in the absence of local
codes,withthecurrentCanadianorNation-
al Gas Codes, CAN1-B149 or ANSI-223.1
Installation Codes.
17) Do not connect this gas appliance to chim-
ney flue serving a separate sold-fuel burn-
ing appliance.
2) Theappliancewheninstalled,mustbeelec-
trically grounded in accordance with local
codes,orintheabsenceoflocalcodeswith
the current National Electrical Code, ANSI/
NFPA 70 or CSA C22.1 Canadian Electrical
Code.
18) WARNING:Operationofthisappliancewhen
not connected to a properly installed and
maintained venting system or tampering
with the blocked vent shutoff system can
result in carbon monoxide (CO) poisoning
and possible death.
DUE TO HIGH TEMPERATURES,
THE APPLIANCE SHOULD BE LO-
CATED OUT OF TRAFFIC AND
AWAY FROM FURNITURE AND
DRAPERIES.
3) ThisapplianceisListedforbedroom instal-
lations when used with a Listed Millivolt
Thermostat. Some areas may have further
requirements, check local codes before
installation.
19) This appliance needs fresh air for safe
operationandmustbeinstalledsothereare
provisions for adequate combustion and
ventilation air.
WARNING: FAILURE TO INSTALL
THIS APPLIANCE CORRECTLY
MAY CAUSE A SERIOUS HOUSE
FIRE AND WILL VOID YOUR WAR-
RANTY.
4) ThisapplianceisListedforAlcoveinstalla-
tions,maintainminimumAlcoveclearances
as follows, minimum ceiling height of 66",
minimumwidthof48"andamaximumdepth
of 36".
Emissions from burning wood or gas could
contain chemicals known to the State of
California to cause cancer, birth defects or
other reproductive harm.
5) Thisunitisnotapprovedforinstallationinto
CHILDRENANDADULTSSHOULD
BE ALERTED TO THE HAZARDS
OF HIGH SURFACE TEMPERA-
TURES, ESPECIALLY THE FIRE-
PLACE GLASS, AND SHOULD
STAY AWAY TO AVOID BURNS
OR CLOTHING IGNITION.
a mobile home.
INSTALLATION
CHECKLIST
6) See general construction and assembly
instructions.
1) CheckClearancestoCombustibles,page6.
2) If you are using outside air, page 6.
3) Install venting, page 7.
7) Thisappliancemustbeconnectedtoavent
and terminate to the outside of the building
envelope. Never vent to another room or
inside a building.
YOUNG CHILDREN SHOULD BE
CAREFULLY SUPERVISEDWHEN
THEYAREINTHESAMEROOMAS
THE APPLIANCE.
8) Inspect the venting system annually for
4) Make gas connections, page 8. Test the
blockage and any signs of deterioration.
pilot. Must be as per diagram, page 16.
9) Any safety glass removed for servicing
must be replaced prior to operating the
appliance.
5) If necessary, convert Natural Gas to Pro-
pane (page 9), or convert to lower Btu
(page 10).
CLOTHING OR OTHER FLAMMA-
BLE MATERIAL SHOULD NOT BE
PLACED ON OR NEAR THE APPLI-
ANCE.
10) Topreventinjury,donotallowanyonewho
is unfamiliar with the operation to use the
fireplace.
6) Test Gas Pressure, page 8.
7) Install log set where indicated on page 10.
8) Install Front Door, page 12.
11) Wear gloves and safety glasses for pro-
tection while doing required maintenance.
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INSTALLATION
9) Install Louvers, page 12.
OPTIONAL
OUTSIDE AIR
U38-NG & U38-LP Clearances
10) Test for flue spillage (draft test), page 12.
A Side Wall to Unit
7-1/2" / 190 mm
6" / 155 mm
2" / 50 mm
11) InstalloptionalRemoteControl,orWallTher-
Outside air for combustion can be brought in
either through the bottom of the pedestal or
through the rear plate of the pedestal.
B Back Wall to Unit
E Side Wall to Unit
mostat, pages 12 and 13.
12) Final check, page 13.
For both bottom and rear "outside air" the
PedestalCoverPlatemustbeinstalled.Loosen
the 4 screws on the rear of the pedestal and
slide the cover plate over them. Slide the plate
to the left to center it and tighten down the 4
screws.
U38-NG & U38-LP REFERENCE
DIMENSIONS
Before leaving this unit with the customer, the
installermustensurethattheapplianceisfiring
correctly and operation fully explained to cus-
tomer.
C Back Wall to Flue Centerline 10-3/4" / 273 mm
D Side Wall to Flue Centerline 20-1/2" / 520 mm
F Side Wall to Flue Centerline 11" / 280 mm
This includes:
Outside Air Through
Pedestal Bottom
1) Clocking the appliance to ensure the cor-
rect firing rate (rate noted on label) after
burning appliance for 15 minutes.
Onceyouhaveproperlymarkedthepositionof
your unit as outlined in "General Information"
and"ClearancestoCombustibles", cutaprop-
erly sized hole though the floor directly under
your pedestal base to the outside. Pipe fresh
air into the pedestal area by using appropriate
metallicductpipewithameshgrillattheoutside
termination. Do not remove the knockout.
2) If required, adjusting the primary air to
ensurethattheflamedoesnotcarbon.First
allow the unit to burn for 15-20 min. to
stabilize.
CAUTION: Any alteration to the product that
causes sooting or carboning or that results in
damage is not the responsibility of the manu-
facturer.
CLEARANCES TO
COMBUSTIBLES
The clearances listed below are MINIMUM dis-
tances. Measure the clearance to both the
appliance and the chimney connector. (The
farthest distance is correct if the two
clearances do not coincide.)Forexample,if
the appliance is set as indicated in one of the
figuresbuttheconnectoristooclose,movethe
stoveuntilthecorrectclearancetotheconnec-
tor is obtained.
Rear View
Minimum ceiling height is 36" / 914 mm
from top of unit.
Outside Air Through
Rear of Pedestal
Remove the blanking plate from the rear of the
pedestalcoverplateandbendthetwotabsout
90degrees.Pipefreshairintothepedestalarea
byusingductpipewithameshgrillattheoutside
termination. Attach the pipe to the tabs with
screws.
This unit can be installed on a solid combustible
surface like a wood floor. This unit can also be
installeddirectlyoncarpeting orvinylwhenthe
bottompedestalcoverplate(providedwithunit)
is installed.
This appliance may be installed only with the
clearancesasshowninthesituationspictured.
Do not combine clearances from one type of
installation with another in order to achieve
closer clearances.
Use the minimum clearances shown in the
diagrams below for installation with "B" vent.
Side View
If further reduced clearances are needed, ob-
tain requirements for construction of a protect-
ed wall from your local building authorities and
their allowable reductions of the listed clear-
ances.
6
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INSTALLATION
Vent Terminations
VENTING
DRAFT HOOD
This heater has a draft hood built in. It must not This heater is a vented appliance and must be
connected to a chimney/flue in accordance
with the installation codes.
be altered, obstructed, or blocked in any way,
and the unit must be installed so that the draft
hoodisinthesameatmosphericpressurezone
as the combustion air inlet to the burner. This Note: The rear pedestal cover plate is
heatermustbeproperlyconnectedtoaventing
system. This heater is equipped with a vent
safety shutoff system.
only required when outside air is
being used. If using room air for
combustion, remove this plate
from the back of the pedestal.
WARNING: Operation of this heater when
not connected to a properly installed and For your safety this heater is equipped with a
vent safety switch designed to sense incor-
rect venting and react by shutting down the
gas supply. This thermally actuated switch is
located within the draft hood and will detect
either a blocked chimney or backdraft condi-
tion where the chimney flow has reversed. If
this switch shuts the unit down, it indicates a
drafting problem that must be identified and
rectifiedwithoutdelay-thethermallyactivated
switch must never be bypassed or discon-
nectedasahazardousordeadlyconditioncan
result.
maintained venting system or tampering
with the vent safety shutoff system can
result in carbon monoxide (CO) poison-
ing and possible death.
HIGH ELEVATION
The U38 (with 40,000 BTU rating) is approved
in Canada for altitude 2000 ft. to 4500 ft. (CAN/
CGA-2.17-M91) with the orifice kit (Part # 591-
975). For Natural Gas installations above 4500
ft. follow current CAN/CGA-B149.1.
Installation into Existing
Woodstove Flue System
Venting Requirements
In U.S.A., for installations above 2000 ft. refer
tocurrentANSIZ223.1Sc8-8.1.2aappendixF,
for resizing orifice.
A four inch diameter vent is required. B-Vent,
ClassAorMasonrywithanapprovedlinerare
all acceptable. For cosmetic or aesthetic pur-
poses 6" outer vent can be used as long as an
approved inner vent is installed. Fasten but do
not penetrate the inner sleeve of the B-Vent
when tightening the screw.
1) Clean existing Chimney system.
2) Runanapproved4"flexlineror"B"ventinto
existing chimney.
Note: See the chimney systems
manufacturer for detailed
installation instructions.
Followallventingmanufacturer’srequirements
and local building codes. In cold climates, we
recommendtheuseofinsulatedB-vent,chase,
and liners. For altitudes above 2000 ft. we
recommend that a minimum flue height of 12 ft.
is used.
Flue Mounting Bracket
Attach the flue mounting bracket with the
enclosed screw as shown in the diagram.
Regency U38 ULTIMATE Freestanding Gas Heater
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INSTALLATION
5) The pressure check should be carried out
with the unit burning and the setting should
be within the limits specified on the safety
label.
GAS CONNECTION
System Data
U38 Converted to 30,000 Btu
The gas line can be rigid pipe, or to make
installationeasier, usealistedflexibleconnec-
tor if allowed by local codes. Copper may also
be used if approved by local codes.
For 0 to 4500 feet altitude
6) Whenfinishedreadingmanometer,turnoff
the gas valve, disconnect the hose and
tighten the screw (clockwise) with a 1/8"
flat screwdriver. Screw should be snug,
but do not over tighten.
Burner Inlet Orifice Sizes:
Natural Gas
#37
Propane
#52
Burner
Thegasconnectionatthevalveis3/8"NPT.For
minimum and maximum supply pressure see
the System Data Table.
Max. Input
Natural Gas
30,000 Btu/h
30,000 Btu/h
S.I.T. Valve Description
Propane
System Data
U38 with 40,000 BTU
Min. Input
1) Gas cock knob
Natural Gas
Propane
15,000 Btu/h
15,000 Btu/h
2) Manual high/low adjustment
3) Pilot Adjustment
U38-NG: For 0 to 2000 feet altitude
U38-LP: For 0 to 4500 feet alttitude
4) Thermocouple Connection
5) Main Operator
Supply Pressure
Natural Gas
min. 5" w.c.
min. 12" w.c.
Burner Inlet Orifice Sizes:
Natural Gas Propane
Propane
6) Outlet Pressure Tap
7) Inlet Pressure Tap
Burner
#31
#50
Manifold Pressure
Natural Gas
Propane
8) Pilot Outlet
3.8" +/- 0.2" w.c.
11" +/- 0.2" w.c.
Max. Input
9) Main Gas Outlet
Natural Gas
Propane
40,000 Btu/h
38,000 Btu/h
10) Flange Securing Screw Holes
11) Alternative TC Connection Point
12) Thermoelectric Unit
13) Additional Valve Mounting Hole
Electrical: 120 V. 1.13A 60Hz.
Circulation: Variable speed fan, 125/75 CFM.
Log Set: Ceramic fiber, 7 per set.
Min. Input
Natural Gas
Propane
22,000 Btu/h
20,000 Btu/h
Supply Pressure
Natural Gas
GAS PIPE PRESSURE
TESTING
min. 5" w.c.
min. 12" w.c.
Propane
Manifold Pressure
The appliance must be isolated from the gas
supply piping system by closing its individual
manual shut-off valve during any pressure
testing of the gas supply piping system at test
pressures equal to or less than 1/2 psig. (3.45
kPa). Disconnect piping from valve at pres-
sures over 1/2 psig (14" w.c.).
Natural Gas
Propane
3.8"
11"
+/-0.2"w.c.
+/-0.2"w.c.
Electrical: 120 V. 1.13A 60Hz.
Circulation:Variablespeedfan,125/75CFM.
Log Set: Ceramic fiber, 7 per set.
System Data:
HIGH ELEVATION - U38-NG
The manifold pressure is controlled by a regu-
lator built into the gas control, and should be
checked at the pressure test point.
For 2,000 - 4,500 feet altitude
Burner Inlet Orifice Sizes:
Natural Gas
Burner #33
Note: To properly check gas pressure,
bothinletandmanifoldpressures
shouldbecheckedusingthevalve
pressure ports on the valve.
Max. Input Rating 36,000 Btu/h
Min. Input Rating 19,000 Btu/h
1) Makesurethevalveisinthe"OFF"position.
2) Loosen the "IN" (# 7) and/or "OUT" (# 6)
pressuretap(s), turningcounterclockwise
with a 1/8" wide flat screwdriver.
3) Attach manometer to "IN" and/or "OUT"
pressure tap(s) using a 5/16" ID hose.
4) Light the pilot and turn the valve to "ON"
position.
8
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INSTALLATION
CONVERSION FROM NATUAL GAS TO PROPANE
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS FITTER
IF IN DOUBT DO NOT DO THIS CONVERSION !!
Conversion Kit 730-969 Contains:
7) Unscrew the pilot orifice with the allen key
andreplacewiththeLPpilotorificeinthekit.
Qty. Part # Description
1 910-018 SIT Conversion Kit-
50% Turndown LP
1 910-037 LP Injector (Pilot Orifice)
1 904-641 Burner Orifice #50
1 908-528 Red "PROPANE" label
1 908-255 Label "Converted to Propane"
1 918-032 Instruction Sheet
1) Shut off the gas supply.
2) Open the front door and carefully remove
the logs and lava rock.
3) Remove burner. See diagram below.
8) Remove burner orifice with a 1/2" wrench
anddiscard.Useawrenchtoholdontothe
elbow behind the orifice.
Note: Use a magnetic type screwdriver if pos-
sible.
Burner Orifice
9) Reinstall new burner orifice LP stamped
#50 and tighten.
10) Reverse steps 3) to 2).
11) Attach the Conversion label "This unit has
been converted to Propane" on top of the
Serial # decal.
Pilot assembly is now accessible for
steps 4) to 9).
4) Remove and discard the 3 pressure regu-
lator mounting screws (A), pressure reg-
ulator tower (B) and diaphragm (C).
12) Replaceyellow"NaturalGas"labelwithred
"Propane" label
5) Insurethattherubbergasket(D)isproperly
positioned and install the new HI/LO pres-
sureregulatorassembly tothevalveusing
the new screws (E) supplied with the kit.
Tighten screws securely.
13) Check for gas leaks.
Installer Notice:
These instructions must be left
with the appliance.
14) Check inlet and outlet pressures.
15) Check operation of flame control.
6) Pull off the pilot cap to expose the pilot
orifice.
16) Check for proper flame appearance and
glow on logs.
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INSTALLATION
CONVERSION TO LOWER BTU RATING FOR U38
LOG SET
INSTALLATION
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS
FITTER IF IN DOUBT DO NOT DO THIS CONVERSION !!
Readtheinstructionsbelowcarefullyand
refer to the diagrams. If logs are broken
donotusetheunituntiltheyarereplaced.
Broken logs can interfere with the pilot
operation.
Natural Gas Conversion Kit 730-920
Contains:
Qty. Part # Description
1
1
1
904-240 BurnerOrifice#37(NaturalGas)
918-034 Decal"Convertedto30,000Btu"
918-033 Instruction Sheet
The gas log kit contains the following:
a) 02-65 Rear Log
902-267
902-230
902-228
902-231
902-229
902-232
b) 02-56 Middle Left Log
c) 02-44 Front Left Log
d) 02-46 Left Top Log
e) 02-45 Front Right Log
f) 02-47 Center Log
Propane Conversion Kit 730-922
Contains:
Qty. Part # Description
1
1
1
904-390 Burner Orifice #52 (Propane)
918-034 Decal"Convertedto30,000Btu"
918-033 Instruction Sheet
Burner Orifice
7) Reinstall new burner orifice (NG stamped
#37 or LP stamped #52) and tighten.
g) 02-48 Middle Right Log 902-226
h)
Embers
902-151
i)
Lava
902-154
1) Shut off the gas supply.
8) Reverse steps 3) and 2).
2) Open the front door. Carefully remove the
logs and lava rock.
9) Adjust Vent restrictor setting: To set the
Vent restriction as indicated in the diagram,
simplyloosenthescrewsandpushthevent
restrictorplatetothecorrectposition.Tight-
en the screws.
3) Remove burner. See diagram below.
Unit
U38
U38
Btu/h
Restrictor Opening
A 1-3/8" (35mm)
B 1-1/8" (29mm)
40,000
30,000
Note: Use a
magnetic type
screwdriver if possible.
The "02" refer numbers (i.e. 02-65) are
molded into the rear of each log.
4) Unscrewthe2Rear
Log Pins and move
to the front hole
position.
1) Carefullyremovethelogsfromtheboxand
unwrap them. The logs are fragile, handle
with care - do not force into position.
Vent Restrictor setting at High 40,000 Btu/h
5) Remove Rear Log
Bracket and slide
theLogBracketRe-
strictor between
theRearLogBrack-
et and the burner,
2) Sprinkle the embers on the left and right
sides of the firebox base.
secure with the 2
screws.
Move Rear Log
Pins forward to
front holes.
Vent Restrictor setting at Low 30,000 Btu/h
10) Attachthelabel "Thisunithasbeenconvert-
ed to..." on top of the Serial # decal over the
higher Btu information.
Embers.
Embers
11) Check for gas leaks.
12) Check inlet and outlet pressures.
13) Checkoperationofflamecontrol. Checkfor
properflameappearanceandglowonlogs.
6) Remove burner orifice with a 1/2" wrench
and discard.
10
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INSTALLATION
3) PlaceRearLogA)02-65onthetwopinson
11) Position notch in Front Right Log G)02-48
on Log F)02-47 and push the bottom right
edge against the bracket on the burner
tray.
7) Place the Left Top Log D)02-46 on the pin
onLog B)02-56andontopofthecutouton
Log A)02-65.
the rear log support.
G)02-48
A)02-65
A)02-65
A)02-65
D)02-46
B)02-56
C)02-44
E)02-45
Pins on Rear Log Support
4) Place the Middle Left Log B)02-56 on the
Notch
two pins as shown.
Pin
Cutout
8) Place Front Right Log E)02-45 on the two
pins as shown.
G)02-48
E)02-45
B)02-56
E)02-45
Side View
5) Sprinkle some lava rock just in front of B)
02-56 on the burner holes.
Bracket
9) Place thelavarockintheareabetweenthe
left and right logs, leaving a space in the
middle for log (F) 02-47.
The bottom right edge of Log G)02-48 must
sit snugly against the bracket
B)02-56
12) Test fire to ensure proper light off (make
sureflameflowssmoothlyfromoneendof
burner to the other. If there is any flame
hesitation, check that area for any block-
age of the burner port.
A)02-65
lava rock
6) Place Front Left Log C)02-44 onto the 2
front pins as shown.
10) Place the notch in Center Log F)02-47 over
Log E)02-45 and across the cutout on Log
A)02-65.
B)02-56
C)02-44
E)02-45
C)02-44
F)02-47
A)02-65
E)02-45
Notch
Cutout
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INSTALLATION
FRONT DOOR
LOUVER
INSTALLATION
(packaged separately)
INSTALLATION
1) Attach the top & bottom louvers to the side
stove panel using 2 screws per side.
1) Open the two side panels.
2) Slide the door
ontothetwohinge
pins making sure
the two pieces
are flush to-
gether. See di-
agram 1.
Note: Iftheflueisblockedorhasastrong
reverse flow, the thermally actuated safe-
ty switch mounted in the draft hood will
automatically shut off the gas supply
within about 10 minutes. If the heater
turns off because of this during the spill-
age test, check for the cause of the lack
of draft.
3) Close the door.
The latch plate must
becenteredaroundthe
alignment pin. See dia-
gram2. Ifthelatchplate
interfereswiththecor-
ner of the stove you
may want to angle the
Diagram 1
plate slightly so the door closes easier.
4) Thelatchesshouldalreadybeattheproper
setting. If they are too hard or too easy to
close, you may want to adjust them by
loosening the latch catch. See diagram 3.
TEST FOR FLUE
SPILLAGE
A "spillage" test must be made before the
installed unit is left with the customer. Follow
the procedure below:
The thermally activated safety switch
mustbemanuallyresetbeforefirststar-
tup.
1) Start all exhaust fans in the home and any
othergasappliances. Thenclosealldoors
and windows.
Diagram 2
2) Light the unit and set controls to maximum.
OPTIONAL WALL
THERMOSTAT
5) Removetheblueplasticprotectivecoating
3) After five minutes, test that there is a "pull"
on the flue by placing a smoke match,
cigarette or similar device which gives off
smoke, on the edge of the draft hood. See
diagrams.
from the glass.
A wall thermostat may be installed if desired.
Connect the wires as per the wiring diagrams.
Note that the wires are connected to the "TH"
on the gas valve. Use table below to determine
the maximum wire length:
6) Test the seal around the door by placing a
piece of paper between the unit and the
door, close the door and try to pull the
paperout.Ifitslipsouteasily,thenthedoor
is not properly sealed. Tighten or loosen
the latch. See diagram 3.
Note: Preferable if the thermostat is in-
stalled on an interior wall.
Regencyoffersanoptionalprogrammablether-
mostat but any 250-750 millivolt rated non-
anticipator type thermostat that is CSA, ULC or
UL approved may be used.
Diagram 3
CAUTION
Do not connect the millivolt
wall thermostat wires
to the 120V wires.
Note: The door latch may require ad-
justmentasthedoorgasketmate-
rial compresses after a few fires
andafterglassreplacement. Turn
the latch catch inward or outward
to loosen or tighten.
Thesmokeshouldbedrawnintothedrafthood.
If the smoke is not drawn into the draft hood,
turntheunitoffandcheckforthecauseoflack
of draft.
.
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INSTALLATION
1) Chooseaconvenientlocationonthewallto
install the receiver and the receptacle box
(protectionfromextremeheatisveryimpor-
tant). Run wires from the fireplace to that
location, use Thermostat Wire Table.
Thermostat Wire Table
FINAL CHECK
Recommended Maximum Lead Length
(Two-Wire) When Using Wall
Before leaving this unit with the customer, the
installermustensurethattheapplianceisfiring
correctly. This includes:
Thermostat (CP-2 System)
2) Connect the wires as per the wiring dia-
Wire Size
Max. Length
1) Clocking the appliance to ensure the cor-
rect firing rate (rate noted on label) at 15
minutes.
gram above.
14 GA.
16 GA.
18 GA.
20 GA.
22 GA.
50 Ft.
32 Ft.
20 Ft.
12 Ft.
9 Ft.
CAUTION
Do not connect the millivolt
remote control wires to
the 120V wires.
2) If required, adjusting the primary air to
ensurethattheflamedoesnotcarbon.First
allowtheunittoburnfor15min.tostabilize.
3) Check for proper draft.
3) Install3AAAalkalinebatteriesintransmitter
and 4 AA alkaline batteries in the receiver.
Install the receiver and its cover in the wall.
Switch the remote receiver to "remote"
mode. The remote control is now ready for
operation.
OPTIONAL REMOTE
CONTROL
CAUTION
Any alteration to the product that
causes sooting or carboning that
results in damage to the exterior
facia is not the responsibility of
the manufacturer.
UsetheRegencyRemoteControlKit approved
for this unit. Use of other systems may void
your warranty.
The remote control kit comes with a hand held
transmitter, a receiver and a wall mounting
plate.
WIRING
WARNING: Electrical Grounding Instructions
This heater does not require a 120V A.C.
supply for operation. In case of a power Thisapplianceisequippedwithathreepronged(grounding)plugforyourprotection
failure, the burner switch and the optional
remote control/thermostat will continue to op-
erate. However, a 120V A.C. power supply is
needed for the fan/blower operation.
againstshockhazardandshouldbepluggeddirectlyintoaproperlygroundedthree-
prong receptacle. Do not cut or remove the grounding prong from this plug.
Caution: Ensure that the wires do not touch any hot surfaces and are away from
sharp edges.
CAUTION:
Label all wires
prior to discon-
nection when
servicing con-
trols. Wiring er-
rors can cause
improper and
dangerous op-
eration.
Regency U38 ULTIMATE Freestanding Gas Heater
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OPERATING INSTRUCTIONS
3) Wait five minutes to allow gas, that may
DO NOT ATTEMPT TO CLEAN THE
GLASS WHILE IT IS STILL HOT!
OPERATING
INSTRUCTIONS
have accumulated in the main burner com-
partment, to escape. If you smell gas, fol-
low the instructions on the front of this
manual. If you don't smell gas continue on
to the next step.
Note: When the glass is cold and the
appliance is lit, it may cause con-
densation and fog the glass. This
condensation is normal and will
disappear in a few minutes as the
glass heats up.
Before operating this appliance, proceed
through the following check list.
1) Read and understand these Instructions
4) Turn the PILOT knob counterclockwise to
pilot and align it with the arrow as shown
in diagram 1.
before operating this appliance.
DO NOT BURN THE APPLIANCE
WITHOUT THE GLASS FRONT IN
PLACE.
2) Check to see that all wiring is correct and
enclosed to prevent possible shock.
5) Push in PILOT knob all the way in and hold.
Immediately push IGNITOR button until pilot
lights.ContinuetoholdthePILOTknobinfor
approximatelyoneminute,thenreleasethe
PILOT knob. Thepilotflameshouldcontinue
toburn. Ifthepilotdoesnotremainlit,repeat
operation allowing a longer period before
releasing PILOT knob.
3) Check to ensure there are no gas leaks.
AUTOMATIC
CONVECTION FAN
OPERATION
4) Make sure the three pieces of door glass
areproperlypositioned. Neveroperatethe
appliancewithanyoftheglassremovedor
with the door open.
The fan operates automatically - turn the knob
on the pedestal control panel to adjust to the
desiredspeed.Thefanwillturnonasthestove
comes up to operating temperature. After the
unit has been turned off and cools to below a
useful heat output range the fan will shut off
automatically.
5) Verify that all venting and the cap is unob-
6) Turn PILOT knob counter clockwise toon.
structed.
7) Use the Burner ON/OFF switch to turn on
6) Verify log placement. If the pilot cannot be
seen when lighting the unit - the logs or the
embers have been incorrectly positioned.
the burner.
8) Rotate the HEAT control to adjust the flame
height higher or lower.
7) The unit should never to turned off and on
without a minimum of a 60 second wait.
SHUTDOWN
INSTRUCTIONS
LIGHTING
INSTRUCTIONS
1) UsetheBurnerON/OFFswitch,thermostat
or remote control to turn off the burner.
IMPORTANT: The PILOT knob cannot be
turned frompilot tooff unlessitispartial-
ly depressed.
2) Push in the PILOT knob slightly and turn
clockwise to off. Do not force.
ADJUSTING FLAME
HEIGHT
Note: Openthepedestaldooroftheunit
beforelightingthepilot. Oncethe
pilot is lit, close the door. You
shouldneveroperatetheunitwith
the door open.
3) Turn off all electric power to the appliance
if service is to be performed.
Yourheaterhasanadjustableflametotailorthe
look and heat output to your specific needs. It
is adjusted by turning the flame adjustment dial
on the gas control valve.
FIRST FIRE
1) If the PILOT knob is in the off position
proceed to Step 4.
The FIRST FIREinyourstoveispartofthepaint
curing process. To ensure that the paint is
properly cured, it is recommended that you
burn your fireplace for at least four (4) hours
the first time you use it with the fan on. When
first operated, the unit will release an odour
caused by the curing of the paint and the
burningoffofanyoilsremainingfrommanufac-
turing.Smokedetectorsinthehousemaygooff
at this time. Open a few windows to ventilate
the room for a couple of hours. The glass may
require cleaning.
Diagram 1
Turn clockwise to
adjust the flame
higher, counter-
clockwise for a
lower flame.
2) Push in PILOT knob slightly and turn clock-
wise to off. Knob cannot be turned from
pilot tooff unlessknobispushedinslight-
ly. Do not force.
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OPERATING INSTRUCTIONS
COPY OF THE LIGHTING PLATE INSTRUCTIONS
Regency U38 ULTIMATE Freestanding Gas Heater
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15
OPERATING INSTRUCTIONS
PILOT ADJUSTMENT
AERATION
ADJUSTMENT
NORMAL OPERATING
SOUNDS OF
Periodicallycheckthepilotflames.Correctflame
pattern has three strong blue flames: 1 flowing
aroundthethermopileand1aroundthethermo-
couple, and 1 flowing across the rear of the
burner (it does not have to be touching the
burner).
GAS APPLIANCES
Theburneraerationisfactorysetbutmayneed
adjusting due to either the local gas supply or
altitude.
It is possible that you will hear some sounds
from your gas appliance. This is perfectly nor-
malduetothefactthattherearevariousgauges
and types of steel used within your appliance.
Listed below are some examples. All are nor-
mal operating sounds and should not be
considered as defects in your appliance.
U38 with 40,000 Btu/h
U38-NG
U38-LP
Natural Gas:
Propane:
1/4" open
1/2" open
Note: If you have an incorrect flame
pattern, contact your Regency
dealer for further instructions.
U38 with 30,000 Btu/h
U38-NG
U38-LP
Natural Gas
Propane
3/16" open
3/8" open
Blower:
Regencygasappliancesusehightechblowers
to push heated air farther into the room. It is not
The aeration adjustment gears are located on
the right side of the burner box and can be unusual for the fan to make a "whirring" sound
accessed from the side or from the front when whenON.Thissoundwillincreaseordecrease
the louvers are removed.
in volume depending on the speed setting of
your fan speed control.
Burner Tray:
The burner tray is positioned directly under the
burner tube(s) and logs and is made of a
different gauge material from the rest of the
firebox and body. Therefore, the varying thick-
nesses of steel will expand and contract at
slightly different rates which can cause "tick-
ing"and"cracking"sounds.Youshouldalsobe
aware that as there are temperature changes
withintheunitthesesoundswilllikelyre-occur.
Again, this is normal for steel fireboxes.
Top View of pilot flame
Incorrect flame pattern will have small, proba-
bly yellow flames, not coming into proper con-
tact with the rear of the burner or thermopile.
Blower Thermodisc:
To adjust the aeration: use the allen key to turn
theturninggearwhichwilladjusttheairshutter.
Open the air shutter for a blue flame or close it
for a yellower flame.
When this thermally activated switch turns ON
it will create a small "clicking" sound. This is the
switch contacts closing and is normal.
Pilot Flame:
Whilethepilotflameisonitcanmakeaveryslight
"whisper" sound.
Gas Control Valve:
As the gas control valve turns ON and OFF, a
dullclickingsoundmaybeaudible,thisisnormal
operation of a gas regulator or valve.
Top View of pilot flame
Unit Body/Firebox:
Different types and thicknesses of steel will
expandandcontractatdifferentratesresulting
in some "cracking" and "ticking" sounds will be
heard throughout the cycling process.
Clockwise to open,
counter-clockwise to close.
Caution:Carbonwillbeproducediftheair
shutter is closed too much.
Note: Any damage due to carboning re-
sultingfromimproperlysettingthe
aeration controls is NOT covered
under warranty.
Note: Aeration Adjustment should only
be performed by an authorized
Regency Installer at the time of
installation or service.
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MAINTENANCE
MAINTENANCE
INSTRUCTIONS
GLASS
REPLACEMENT
CLOTHING OR OTHER FLAMMA-
BLE MATERIAL SHOULD NOT BE
PLACED ON OR NEAR THE APPLI-
ANCE.
1) Alwaysshutthevalveoffbeforecleaning.
For relighting, refer to lighting instructions.
Keep the burner and control compartment
clean by brushing and vacuuming at least
once a year. When cleaning the logs, use
a soft clean brush as the logs are fragile
and easily damaged.
Your Regency stove is supplied with high
temperature, 5 mm Neoceram ceramic glass
that will withstand the highest heat that your
unit will produce. In the event that you break
your glass, purchase your replacement from
anauthorizedRegencydealeronly,andfollow
the step-by-step instructions for replacement.
Never operate your unit with broken
glass.
DO NOT USE THIS APPLIANCE IF
ANY PART HAS BEEN UNDER
WATER. IMMEDIATELY CALL A
QUALIFIEDSERVICETECHNICIAN
TOINSPECTTHEAPPLIANCEAND
TO REPLACE ANY PART OF CON-
TROL SYSTEM AND ANY GAS
CONTROL WHICH HAS BEEN UN-
DER WATER.
2) Clean glass (never when unit is hot), ap-
pliance, louvers, and door with a damp
cloth. Never use an abrasive cleaner. The
gold louvers (and optional gold door) may
be scratched if abrasives are used to
clean them.
WARNING: Do not operate appliance with
the glass front removed, cracked or bro-
ken. Replacement of the glass should be
done by a licensed or qualified service
person.
6) Verify proper operation after servicing.
The heater is finished in a heat resistant
paint and should only be refinished with
heat resistant paint (not with wall paint).
Regency uses StoveBright Paint - Metallic
Black #6309.
MITRED DOOR
LOG REPLACEMENT
Removing Glass:
Theunitshouldneverbeusedwithbrokenlogs.
Turnoffthegasvalveandallowtheunittocool
before opening door to carefully remove the
logs. The pilot light generates enough heat to
burn someone. If for any reason a log should
need replacement, you must use the proper
replacement log. The position of these logs
must be as shown in the diagram under Log
Installation.
3) Makea periodiccheckofburnerforproper
position and condition. Visually check the
flame of the burner periodically, making
sure the flames are steady; not lifting or
floating.Ifthereisaproblem,callaqualified
service person.
Note: Wearing gloves will protect your
hands while handling glass.
1) Removethedoorfromtheunitandplaceon
a soft surface to prevent scratching.
2) Pull out the door gasket.
4) Theapplianceandventingsystemmustbe
inspectedbeforeuse, andatleastannual-
ly, by a qualified field service person, to
ensure that the flow of combustion and
ventilation air is not obstructed.
3) Remove the 24 nuts holding the glass re-
tainers in place. Do not remove the nuts
underneath the retainers.
Note: Improper positioning of logs may
create carbon build-up and will
alter the unit’s performance
which is not covered under war-
ranty.
Duringtheannualservicecall, theburners
should be removed from the burner tray
and cleaned. Replace the embers - do not
block the pilot or burner ports.
DOOR AND GLASS
GASKET
5) Keeptheareaneartheapplianceclearand
free from combustible materials, gasoline
and other flammable
If the door gasket requires replacement use
7/8" diameter oval door gasket (Part # 650-
920). The glass requires 5/8" flat glass gasket.
See your Regency dealer.
vapours and liquids.
WARNING: CHILDREN AND
ADULTSSHOULDBEALERTEDTO
THE HAZARDS OF HIGH SURFACE
TEMPERATURE AND SHOULD
STAY AWAY TO AVOID BURNS OR
CLOTHING IGNITION. YOUNG
CHILDREN SHOULD BE CAREFUL-
LY SUPERVISED WHEN THEY ARE
IN THE SAME ROOM AS THE AP-
PLIANCE.
GOLD-PLATED DOORS
The 24 carat gold plated finish on the door
requires little maintenance, and need only be
cleaned with a damp cloth. DO NOT use
abrasive materials or chemical cleaners, as
they may harm the finish and will void the
warranty. Clean any fingerprints off before
turning the unit on.
4) Remove the door catch plate.
5) Remove glass retainers on sides first (3
each side) then remove two center retain-
ers.
CAUTION: ANY SAFETY SCREEN
OR GUARD REMOVED FOR SERV-
ICING AN APPLIANCE MUST BE
REPLACED PRIOR TO OPERAT-
ING THE APPLIANCE.
Note: Center glass retainers are glued
to center glass.
6) Remove glass from extrusions. When re-
movingcenterglass,leavewhiteinsulation
in place.
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MAINTENANCE
put glue on the screws. Replace the door
gasket, the two ends butt tight together on
the bottom edge of the door.
Installing Glass
To Remove U38 Fan:
1) Unplug or disconnect power source to
1) Install both center and side glass onto
stove.
extrusions as per diagram.
8) Replace door on the stove and check the
seal.
2) Remove all logs and the rear log support,
then remove the 10 screws holding the
accesspanelinplace,seeDiagram1.(Fan
isalsoaccessiblebyopeningtherightside
door. See Diagram 2).
2) Place glass assembly into door frame.
3) Install retainers by placing 1 drop of glue
where previously glued and put in place.
4) Install side retainers.
3) Unclip the black and white wires from the
fan motor.
5) Install door catch plate.
6) Installthe24nutsloosely,donottightenyet.
7) Tightensidepanelsnutsusingthefollowing
procedure:
a.
tighten top & bottom outside corner
nuts (2)
tighten inside nuts (3)
tighten top & bottom inside corners
(2)
FAN MAINTENANCE
b.
c.
Diagram 1
If your fan requires maintenance or replace-
ment, access to the fan is through the access
panel on the rear wall of the firebox.
8) Tightenthe10nutsoncenterglassretainer.
9) Repeat step 7 for other side panel.
Note: The unit MUST NOT be operated
without the fan access panel se-
curely in place and correctly
sealed.
10) Replace new gasket by gluing it in place.
11) Install door onto stove and check the seal.
IMPORTANT: These fans collect a
lot of dust from within your home.
Ensure you maintain these fan mo-
tors on a regular basis by vacuum-
ing out the fan squirrel cages,
around the motor, and around the
grills on the back of the stove.
PANEL DOOR
1) Removethedoorfromtheunitandplaceon
a soft surface to prevent scratching.
Diagram 2
2) Pull out the door gasket.
4) Lift fan off of the 2 pins, tip back and pull
through firebox opening. Disconnect the
green ground wire from the left side of the
fan as soon as you can reach it.
3) Removethenutsholdingtheglassretainers
IMPORTANT
Disconnect power supply
before servicing
in place.
4) Removetheglassretainers(sides,topand
bottom) and the door catch plate.
Replacing U38 Fan:
WARNING: Electrical Grounding In-
structions This appliance is
equipped with a three pronged
(grounding) plug for your protection
5) Replace the glass.The glass must have
gasketing around it.
Reverse the above steps (1 - 4). If necessary
install a new gasket before replacing the fan
accesspanel. Makesurethefanwiresandthe
6) Reverse the previous steps, replace the
retainersandfastenwiththenutsbutdonot
overtighten, as this can break the glass.
Note: the door catch plate fits on top of the
left side retainer.
against shock hazard and should be ground wire are reattached.
plugged directly into a properly
grounded three-prong receptacle.
Do not cut or remove the grounding
prong from this plug.
7) Put gasket glue on the retainers, but do not
18
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MAINTENANCE
REMOVING VALVE
If your valve requires maintenance or replace-
ment, follow these instructions:
9) Carefully lift the burner tray assembly out.
NOTE: Always shut off the gas supply
before removing the valve.
1) Openfrontpedestaldoorandunhookchain.
Youmaywanttoputasoftclothonthebase
of the unit so that when the pedestal door
is open it doesn't scratch the paint. See
diagram below.
5) Carefully remove the logs and lava rock.
6) Atthispointyoushoulddisconnectthegas
at the valve.
7) Remove the burner by removing the two
1/4" hex head screws. See diagram be-
low.
10) Toreplacetheburnertrayassembly,simply
reverse these instructions.
Note: Use a
magnetic type screwdriver.
2) Undo the six screws holding the control
panel in place.
8) Remove eight 1/4" hex head screws hold-
3) Disconnect all wires from the back of the
panel and then remove panel. You should
laythepanelonasoftclothsoitdoesn'tget
marked up. See diagram below.
ing the burner tray assembly in place.
4) Remove the two outside frame pieces by
removing two screws per side. See dia-
gram below.
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PARTS LIST
U38 MAIN ASSEMBLY
Part #
Description
Part #
Description
1)
9)
560-920
560-921
560-922
560-055
Top/Bottom Gold Louver Assy
Top/Bottom Brush Nickel Assy
Top/Bottom Black Louver Assy
Fan Access Door
24) 948-255
Door Latch c/w Hook
25) 910-250
27) 910-233
Spill Switch
Thermodisc - Fan Auto/On/Off
Mounting Bracket - Fan Thermodisc
Rear Panel
10) 730-034
Gasket for Fan Access Door
28)
*
30) 750-010
32) 730-565
33) 560-535
34) 590-273
35) 590-930
38) 820-058
730-517/P Fan Assembly
11) 910-331/P Fan Motor (120 Volt)
12) 910-794
Firebox Baffle
False Top Assembly
Flue Attachement Bracket
Ult. 6" Flue Collar (Optional)
Pedestal Base Cover
Power Cord (120 Volt)
15)
*
Pedestal Assembly
Pedestal Door
Pedestal Door Magnet
Pedestal Back
16) 730-039
17) 904-257
18) 560-025
948-216
918-026
Logo Plate
Manual
19) 730-530
20) 730-525
21) 560-031
23) 904-258
Short Side Panel Door Assy (Right Side)
Short Side Panel Door Assy (Left Side)
Hinge for Side Panel
*Not available as a replacement part.
Side Panel Door Magnet
20
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PARTS LIST
U38 BURNER & LOG ASSEMBLY
Part #
Description
51) 910-241
52) 910-190
53) 904-586
54) 910-373
55) 910-372
56) 908-646
57) 650-220
58) 910-330
Burner ON/OFF Switch (3-way)
Piezo Ignitor & Nut
Knob - Fan Control Switch
Knob - Pilot Valve Extension
Flame Adjusting Knob
Control Panel Decal
Control Panel Plate
Fan Speed Control (120 V)
750-524/P Valve Assembly - Natural Gas
750-526/P Valve Assembly - Propane
60) 910-378
Valve S.I.T. - Natural Gas
910-380
904-240
904-690
904-390
904-641
Valve S.I.T. - Propane
#37 Orifice - N.G. (at 30,000 Btu/hr)
#31 Orifice - N.G. (at 40,000 Btu/hr)
#52 Orifice - Propane (at 30,000 Btu/hr)
#50 Orifice - Propane (at 38,000 Btu/hr)
71) 730-528
72) 910-034
910-035
Rear Log Bracket Assy
Pilot Assy-S.I.T.- 3 flame - N.G.
Pilot Assy-S.I.T.-3 flame- Propane
75) 730-935
Log Set
78) 730-550
80) 260-565
81) 904-565
Burner Assy - NG/LP
Air Shutter Gear Assembly (Female)
Hex Key 3/16" AF
84)
*
Air Shutter Gear Assembly (Male)
*Not available as a replacement part.
Regency U38 ULTIMATE Freestanding Gas Heater
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PARTS LIST
U38 DOOR ASSEMBLIES
Part #
Description
730-921
730-924
730-926
730-932
730-928
Brush Nickel Mitred Door - Complete
Gold Mitred Door - Complete
Black Mitred Door - Complete
Gold Wrap Door - Complete
Gold Panel Door - Complete
Door Gasket Kit
101) 650-920
105)
*
Ceramic Paper
Side Glass
Glass Gasket
Centre Glass
106) 940-323/P
107) 936-243
108) 940-322/P
111)
112) 750-015
208) 940-325/P
*
Door Frame Fibre Paper
Door Glass Extrusion
Wrap Glass
*Not available as a replacement part.
22
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WARRANTY
Regency Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each
unit thoroughly before it leaves our facility. FPI Fireplace Products International Ltd. is pleased to extend this limited lifetime warranty to the original
purchaser of a Regency Product. This warranty is not transferable.
The Warranty: Limited Lifetime
The combustion chamber, heat exchanger, burner tubes/pans, logs and gold plating (against defective manufacture only) are covered under the Limited Lifetime Warranty
for five (5) years for parts and subsidized labour* and parts only thereafter.
Glass is covered for lifetime against thermal breakage only, parts and subsidized labour* for five (5) years and parts only thereafter from date of purchase.
Special Finishes - One year on brushed nickel, louvers and doors. You can expect some changes in color as the product "ages" with constant heating and cooling. FPI
warranties the product for any manufacturing defects on the original product. However, the manufacturers warranty does not cover changing colors and marks, ie. finger
prints, etc applied after the purchase of the product. Damage from the use of abrasive cleaners is not covered by warranty.
Electrical and mechanical components such as blowers, switches, wiring, thermodiscs, FPI remote controls, spill switches, thermopiles, thermocouples, pilot assembly
components, and gas valves are covered for one year parts and subsidized labour* from the date of purchase. Blowers and valves replaced under warranty are considered
repairs and continue as if new with appliance. ie. twelve (12) months from original purchase date of appliance with a minimum of three (3) months coverage from date
of replacement.
FPI venting components (Direct Vent units) are covered parts and subsidized labour* for three (3) years from date of purchase.
Simpson Dura-Vent venting components (Direct Vent units) are covered by Simpson Dura-Vent Inc. warranty.
Conditions:
Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at FPI's option, through an accredited distributor or agent
provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.
It is the general practice of FPI to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to FPI and evaluated
for manufacturer defect.
The authorized selling dealer is responsible for all in-field service work carried out on your Regency product. FPI will not be liable for results or costs of workmanship
from unauthorized service persons or dealers.
At all times FPI reserves the right to inspect product in the field which is claimed to be defective.
All claims must be submitted to FPI by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information including customer
name, purchase date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Exclusions:
This limited Lifetime Warranty does not extend to or include paint, door or glass gasketing or trim.
AtnotimewillFPIbeliableforanyconsequentialdamageswhichexceedthepurchasepriceoftheunit. FPIhasnoobligationtoenhanceormodifyanyunitoncemanufactured.
ie. as products evolve, field modifications or upgrades will not be performed.
FPI will not be liable for travel costs for service work.
Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty policy.
Embers, glass and door gaskets, door handles and paint are not covered under the terms of this warranty policy.
Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.
The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse, improper installation, negligence
or accident, spillage or downdrafts caused by environmental or geographical conditions, inadequate ventilation, excessive offsets, negative air pressure caused by
mechanical systems such as furnaces, fans, clothes dryer, etc.
Freight damage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.
FPI will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Performance problems due to operator error will not be covered by this warranty policy.
Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorization from Regency, may nullify
your warranty on this product.
Any alteration to the unit which causes sooting or carboning that results in damage to the interior / exterior facia is not the responsibility of FPI.
* Subsidy according to job scale as predetermined by FPI.
Regency U38 ULTIMATE Freestanding Gas Heater
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23
Regency fireplace products are designed
with reliability and simplicity in mind. In
addition, our internal Quality Assurance
Team carefully inspects each unit
thoroughly before it leaves our
door.
Fireplace Products International
Ltd. is pleased to extend this
Limited Lifetime Warranty to the
original purchaser of a Regency
Product.
See the inside back cover for details.
Register your Regency online at
Installer: Please complete the following information
Dealer Name & Address: ________________________________________________
______________________________________________________________________
Installer: ______________________________________________________________
Phone #: ______________________________________________________________
Date Installed: _________________________________________________________
Serial No.: _____________________________________________________________
Regency and Ultimate are trademarks of FPI Fireplace Products International Ltd.
© Copyright 2005, FPI Fireplace Products International Ltd. All rights reserved.
Printed in Canada
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