KVM and Serial Access Clients
User Guide
Active KVM Client, Virtual KVM Client, Multi-Platform Client,
Raritan Remote Client and Raritan Serial Client
Copyright © 2011 Raritan, Inc.
KVM_Serial_Clients-0M-E
October 2011
255-62-5223-00-0I
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Contents
Chapter 1 Introduction
1
Overview........................................................................................................................................1
KVM and Serial Access Client Help...............................................................................................1
Proxy Server Configuration for Use with MPC, VKC and AKC......................................................1
Client Uses with Raritan Products .................................................................................................2
Chapter 2 Virtual KVM Client (VKC) and Active KVM Client (AKC)
4
About the Virtual KVM Client .........................................................................................................5
About the Active KVM Client..........................................................................................................5
AKC Supported .NET Framework, Operating Systems and Browsers ...............................6
Prerequisites for Using AKC................................................................................................7
Toolbar...........................................................................................................................................7
Connection Properties ...................................................................................................................9
Connection Information................................................................................................................11
Keyboard Options ........................................................................................................................11
Keyboard Macros ..............................................................................................................11
Import/Export Keyboard Macros........................................................................................12
Building a Keyboard Macro ...............................................................................................14
Running a Keyboard Macro...............................................................................................15
Modifying and Removing Keyboard Macros......................................................................15
Ctrl+Alt+Del Macro ............................................................................................................16
Setting CIM Keyboard/Mouse Options..............................................................................16
Video Properties ..........................................................................................................................17
Refreshing the Screen.......................................................................................................17
Auto-Sense Video Settings................................................................................................17
Calibrating Color................................................................................................................17
Adjusting Video Settings....................................................................................................18
Using Screenshot from Target...........................................................................................21
Changing the Maximum Refresh Rate ..............................................................................22
Mouse Options.............................................................................................................................22
Mouse Pointer Synchronization.........................................................................................23
Single Mouse Mode...........................................................................................................26
Tool Options.................................................................................................................................27
General Settings................................................................................................................27
Client Launch Settings.......................................................................................................30
Scan Settings.....................................................................................................................31
View Options................................................................................................................................31
View Toolbar......................................................................................................................31
View Status Bar.................................................................................................................31
Scaling...............................................................................................................................32
Full Screen Mode ..............................................................................................................32
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Contents
Digital Audio.................................................................................................................................33
Supported Audio Device Formats......................................................................................33
Audio Recommendations and Requirements....................................................................33
Audio Bandwidth Requirements ........................................................................................34
Connecting to Digital Audio ...............................................................................................34
Smart Cards (VKC, AKC and MPC) ............................................................................................37
Supported and Unsupported Smart Card Readers ...........................................................39
Smart Card Minimum System Requirements....................................................................40
Help Options ................................................................................................................................42
Chapter 3 Multi-Platform Client and Raritan Remote Client
43
Overview......................................................................................................................................43
Requirements and Installation .....................................................................................................43
MPC Requirements and Installation Instructions ..............................................................43
RRC Requirements and Installation Instructions...............................................................56
Operation .....................................................................................................................................61
Navigator ...........................................................................................................................61
Set Scan Group.................................................................................................................67
Toolbars.............................................................................................................................69
Status Bars ........................................................................................................................73
Screen Modes....................................................................................................................76
Connection Profiles ...........................................................................................................80
Connection Information .....................................................................................................93
Connecting to a Remote KVM Console.............................................................................96
Closing a Remote Connection...........................................................................................96
Shortcut Menu ...................................................................................................................97
Keyboard Macros ..............................................................................................................99
Digital Audio.....................................................................................................................104
Video Properties..............................................................................................................107
Changing the Maximum Refresh Rate ............................................................................110
Mouse Options.................................................................................................................111
Connection and Video Properties....................................................................................115
Smart Cards (VKC, AKC and MPC)................................................................................129
Administrative Functions............................................................................................................131
Note to MPC Users..........................................................................................................131
General Options, Advanced Options, Client Launch Settings and Scan Settings ..........132
Upgrading Device Firmware............................................................................................141
Changing a Password .....................................................................................................142
Restarting a Device .........................................................................................................142
Backup and Restore Functions .......................................................................................142
Log Files ..........................................................................................................................145
Broadcast Port.................................................................................................................146
Remote Power Management...........................................................................................148
Import/Export Keyboard Macro Definitions......................................................................148
Accessing the MPC Diagnostic Interface (excluding KX II).............................................156
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Contents
Chapter 4 Virtual Media
157
Overview....................................................................................................................................158
Prerequisites for Using Virtual Media..............................................................................161
Virtual Media in a Linux Environment..............................................................................162
Virtual Media in a Mac Environment................................................................................162
Conditions when Read/Write is Not Available.................................................................163
Using Virtual Media....................................................................................................................163
Virtual Media File Server Setup (File Server ISO Images Only) .....................................164
Connecting to Virtual Media.......................................................................................................165
Mounting Local Drives.....................................................................................................165
Mounting CD-ROM/DVD-ROM/ISO Images....................................................................166
Disconnecting Virtual Media ......................................................................................................168
Chapter 5 Raritan Serial Console
169
Overview....................................................................................................................................169
RSC System Requirements.......................................................................................................169
Setting Windows OS Variables........................................................................................169
Setting Linux OS Variables..............................................................................................172
Setting UNIX OS Variables..............................................................................................172
Installing RSC on Windows .......................................................................................................173
Installing RSC for Sun Solaris and Linux...................................................................................173
Opening RSC from the Remote Console ..................................................................................174
Raritan Serial Console Interface................................................................................................176
Default RSC Option Values.............................................................................................176
Emulator ..........................................................................................................................177
Edit...................................................................................................................................185
Tools................................................................................................................................186
Chat .................................................................................................................................190
Help .................................................................................................................................191
Appendix A Informational Notes
192
Overview....................................................................................................................................192
Java Runtime Environment (JRE) .............................................................................................192
IPv6 Support Notes....................................................................................................................193
Keyboards..................................................................................................................................194
Non-US Keyboards..........................................................................................................194
Macintosh Keyboard........................................................................................................196
Fedora........................................................................................................................................197
Resolving Fedora Core Focus.........................................................................................197
Mouse Pointer Synchronization (Fedora)........................................................................197
VKC and MPC Smart Card Connections to Fedora Servers...........................................197
Resolving Issues with Firefox Freezing when Using Fedora ..........................................197
Audio..........................................................................................................................................197
Number of Supported Audio/Virtual Media and Smartcard Connections........................198
Audio Playback and Capture Issues ...............................................................................198
Audio in a Linux Environment..........................................................................................199
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Contents
Audio in a Mac Environment............................................................................................199
Audio in a Windows Environment....................................................................................199
USB Ports and Profiles..............................................................................................................200
Help for Choosing USB Profiles ......................................................................................200
Changing a USB Profile when Using a Smart Card Reader ...........................................202
Virtual Media..............................................................................................................................202
Virtual Media Not Refreshed After Files Added...............................................................202
Virtual Media via VKC and AKC in a Windows Environment ..........................................203
Accessing Virtual Media on a Windows 2000 Server Using a D2CIM-VUSB.................204
Disconnecting Mac and Linux Virtual Media USB Drives................................................204
Target BIOS Boot Time with Virtual Media......................................................................204
Virtual Media Connection Failures Using High Speed for Virtual Media Connections....204
CIMs...........................................................................................................................................205
Windows 3-Button Mouse on Linux Targets....................................................................205
Windows 2000 Composite USB Device Behavior for Virtual Media................................205
CC-SG .......................................................................................................................................206
Virtual KVM Client Version Not Known from CC-SG Proxy Mode ..................................206
Single Mouse Mode - Connecting to a Target Under CC-SG Control Via VKC Using
Firefox..............................................................................................................................206
Proxy Mode and MPC .....................................................................................................206
Moving Between Ports on a Device.................................................................................206
Index
207
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Chapter 1 Introduction
In This Chapter
Overview....................................................................................................1
Overview
Raritan Multi-Platform Client (MPC), Raritan Remote Client (RRC),
Virtual KVM Client (VKC), and the Active KVM Client (AKC) are graphical
user interfaces for the Raritan Dominion and IP-Reach product lines,
providing remote access to target servers connected to Raritan KVM
over IP devices.
Non-Windows generation 2 users must use Raritan Multi-Platform Client,
AKC or VKC. Windows users connecting to a generation 1 Raritan
device must use RRC or MPC.
The standalone Raritan Serial Console (RSC) is used to make direct
connections to a serial target without going through the device. The user
specifies the device address and the port number (target), and is then
connected.
KVM and Serial Access Client Help
This help provides information on using Raritan's KVM and serial clients.
A PDF version of the help can be downloaded from Raritan's Firmware
and Documentation page on the Raritan website (see www.raritan.com).
Raritan recommends that you refer to the Raritan website for the most
up-to-date user guides available.
Proxy Server Configuration for Use with MPC, VKC and AKC
When the use of a Proxy Server is required, a SOCKS proxy must also
be provided and configured on the remote client PC.
Note: If the installed proxy server is only capable of the HTTP proxy
protocol, you cannot connect.
To configure the SOCKS proxy:
1. On the client, select Control Panel > Internet Options.
a. On the Connections tab, click 'LAN settings'. The Local Area
Network (LAN) Settings dialog opens.
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Chapter 1: Introduction
b. Select 'Use a proxy server for your LAN'.
c. Click Advanced. The Proxy Settings dialog opens.
d. Configure the proxy servers for all protocols. IMPORTANT: Do not
select 'Use the same proxy server for all protocols'.
Note: The default port for a SOCKS proxy (1080) is different from
HTTP proxy (3128).
2. Click OK at each dialog to apply the settings.
3. Next, configure the proxies for Java™ applets by selecting Control
Panel > Java.
e. On the General tab, click Network Settings. The Network Settings
dialog opens.
f. Select Use Proxy Server.
g. Click Advanced. The Advanced Network Settings dialog opens.
h. Configure the proxy servers for all protocols. IMPORTANT: Do not
select 'Use the same proxy server for all protocols'.
Note: The default port for a SOCKS proxy (1080) is different from
HTTP proxy (3128).
4. If you are using standalone MPC, you must also do the following:
i. Open the start.bat file in MPC directory with a text editor.
j. Insert the following parameters to the command line. Add them
before "-classpath": -DsocksProxyHost=<socks proxy ip addr> -
DsocksProxyPort=<socks proxy port>
The parameters should look as follows:
start javaw -Xmn128M -Xmx512M -XX:MaxHeapFreeRatio=70 -
XX:MinHeapFreeRatio=50 -Dsun.java2d.noddraw=true -
DsocksProxyHost=192.168.99.99 -DsocksProxyPort=1080 -
classpath .\sdeploy.jar;.\sFoxtrot.jar;.\jaws.jar;.\sMpc.jar
com.raritan.rrc.ui.RRCApplication %1
Client Uses with Raritan Products
The following table lists Raritan products and the client applications with
which they work:
Product
Works with...
MPC RRC
VKC
RSC
AKC
KX 1 G1
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Chapter 1: Introduction
Product
Works with...
KX II G2
KX II 2.2 (or later)
KX II-101
KX II-101-V2
KX 101 G1
KSX G1
KSX II G2
LX 2.4.5 (or later)
SX
IP Reach G1
UST-IP G1
Legend:
G1
G2
Generation 1
Generation 2
Note: There are some differences in MPC when used with the Dominion
KX I, Dominion KX II, and Dominion KSX II devices; these differences
are noted in the respective device user guides.
Note: MPC and VKC are Java™ based. AKC is .NET based.
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Chapter 2 Virtual KVM Client (VKC) and Active
KVM Client (AKC)
In This Chapter
Toolbar.......................................................................................................7
Connection Properties...............................................................................9
Connection Information ...........................................................................11
Keyboard Options....................................................................................11
Video Properties......................................................................................17
Mouse Options ........................................................................................22
Tool Options ............................................................................................27
View Options ...........................................................................................31
Digital Audio ............................................................................................33
Help Options............................................................................................42
The Virtual KVM Client (VKC) and Active KVM Client (AKC) are
interfaces used to access remote targets. AKC and VKC share similar
features with the exception of the following:
Minimum system requirements
Supported operating systems and browsers
Keyboard macros created in AKC cannot be used in VKC.
Direct port access configuration (see Enabling Direct Port Access
via URL)
AKC server certification validation configuration (see Prerequisites
for Using AKC)
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
About the Virtual KVM Client
Whenever you access a target server using the Remote Console, a
Virtual KVM Client (VKC) window opens. There is one Virtual KVM Client
for each target server connected. These windows can be accessed via
the Windows® task bar.
Note: Some features, such as client launch settings and smart cards, are
not supported by the LX and, as such, are not supported by AKC or VKC
when used in conjunction with the LX.
Note: The KX II-101-V2 only supports a connection to one target at a
time.
Virtual KVM Client windows can be minimized, maximized, and moved
around your computer desktop.
Note: Refreshing your HTML browser closes the Virtual KVM Client
connection, so exercise caution.
Note: If you are using Firefox 3.0.3, you may experience problems
launching the application. If this occurs, clear the browser cache and
launch the application again.
About the Active KVM Client
The Microsoft Windows .NET-based Active KVM Client (AKC) is
available in the KX II 2.2 (and later) and LX 2.4.5 (and later). AKC can be
used with all KX II and LX models. The KX2-101 and KX II-101-V2 is not
supported.
AKC is based on Microsoft Windows .NET technology and allows you to
run the client in Windows environments without the use of the Java
Runtime Environment (JRE), which is required to run Raritan's Virtual
KVM Client (VKC) and Multi-Platform Client (MPC). AKC also works with
CC-SG.
Note: Some features, such as client launch settings and smart cards, are
not supported by the LX and, as such, are not supported by AKC or VKC
when used in conjunction with the LX.
Note: If you are using direct port access with AKC, you must open a new
browser window or browser tab for each target you want to access. If you
try to access another target by entering the DPA URL into the same
browser window or browser tab you are currently accessing a target
from, you will not be able to connect and may receive an error.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
AKC Supported .NET Framework, Operating Systems and Browsers
.NET Framework
AKC requires Windows .NET® version 3.5, and will work with both 3.5
and 4.0 installed but will not work with 4.0 alone.
Operating Systems
When launched from Internet Explorer®, AKC allows you to reach target
servers via the KX II 2.2 (and later) and the LX 2.4.5 (and later). AKC is
compatible with the following platforms running .NET Framework 3.5:
Windows XP® operating system
Windows Vista® operating system (up to 64 bit)
Windows 7® operating system (up to 64 bit)
Note: You must be using Windows 7 if WINDOWS PC FIPs is turned
on and you are accessing a target using AKC and a smartcard.
Since .NET is required to run AKC, if you do not have .NET installed or
you have an unsupported version of .NET installed, you will receive a
message instructing you to check the .NET version.
Browser
Internet Explorer 6 or later
If you attempt to open AKC from a browser other than IE 6 or later, you
will receive an error message instructing you to check your browser and
to switch to Internet Explorer.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Prerequisites for Using AKC
In order to use AKC:
Ensure the cookies from the IP address of the device that is being
accessed are not currently being blocked.
Windows Vista, Windows 7 and Windows 2008 server users should
ensure that the IP address of the device being accessed is included
in their browser's Trusted Sites Zone and that Protected Mode is not
on when accessing the device.
Enable AKC Download Server Certificate Validation
If the device (or CC-SG) administrator has enabled the Enable AKC
Download Server Certificate Validation option:
Administrators must upload a valid certificate to the device or
generate a self-signed certificate on the device. The certificate must
have a valid host designation.
Each user must add the CA certificate (or a copy of self-signed
certificate) to the Trusted Root CA store in their browser.
When launching AKC from the CC-SG Admin Client, you must have
JRE™ 1.6.0_10 or above.
Toolbar
Button
Button
Name
Description
Connection
Properties
Opens the Modify Connection Properties dialog
from which you can manually adjust bandwidth
options (such as connection speed, color depth,
and so forth).
Video
Settings
Opens the Video Settings dialog, allowing you to
manually adjust video conversion parameters.
Color
Calibration
Adjusts color settings to reduce excess color
noise.
Same as choosing Video > Color Calibrate.
Note: Not available in KX II-101-V2.
Target
Screenshot
Click to take a screenshot of the target server
and save it to a file of your choosing.
Audio
Opens a dialog that allows you to select from a
list of audio devices connected to a client PC.
Once audio devices have been connected to the
target, select to disconnect the devices.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Button
Button
Name
Description
Note: This feature is available with the KX II 2.4.0
(and later).
Note: This feature is not supported by the LX.
Synchronize Dual-mouse mode forces the realignment of the
Mouse
target server mouse pointer with the mouse
pointer.
Note: Not available in KX II-101-V2.
Refresh
Screen
Forces a refresh of the video screen.
Auto-sense
Video
Forces a refresh of the video settings (resolution,
refresh rate).
Settings
Smart Card
Opens a dialog that allows you to select from a
list of smart card readers connected to a client
PC.
Note: This feature is available on the KSX II 2.3.0
(and later) and the KX II 2.1.10 (and later).
Note: This feature is not supported by the LX.
Send
Sends a Ctrl+Alt+Del hot key combination to the
Ctrl+Alt+Del target server.
Single Cursor Starts Single Cursor mode in which the local
Mode
mouse pointer no longer appears onscreen.
Press Ctrl+Alt+O to exit this mode.
Note: Not available in KX II-101-V2.
Full Screen
Mode
Maximizes the screen real estate to view the
target server desktop.
Scaling
Increases or reduces the target video size so you
can view the entire contents of the target server
window without using the scroll bar.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Connection Properties
The dynamic video compression algorithms maintain KVM console
usability under varying bandwidth constraints. The devices optimize KVM
output not only for LAN use, but also for WAN use. These devices can
also control color depth and limit video output, offering an optimal
balance between video quality and system responsiveness for any
bandwidth.
The parameters in the Properties dialog can be optimized to suit your
needs for different operating environments. Connection properties are
saved across subsequent connections to generation 2 devices once they
are set and saved.
To set the connection properties:
1. Choose Connection > Properties or click the Connection Properties
button
in the toolbar. The Properties dialog appears.
Note: KX II-101 does not support 1G Ethernet.
2. Choose the Connection Speed from the drop-down list. The device
can automatically detect available bandwidth and not limit bandwidth
use. However, you can also adjust this usage according to
bandwidth limitations.
.
.
.
.
.
.
.
Auto
1G Ethernet
100 Mb Ethernet
10 Mb Ethernet
1.5 Mb (MAX DSL/T1)
1 Mb (Fast DSL/T1)
512 Kb (Medium DSL/T1)
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
.
.
.
.
.
.
384 Kb (Slow DSL/T1)
256 Kb (Cable)
128 Kb (Dual ISDN)
56 kb (ISP Modem)
33 kb (Fast Modem)
24 kb (Slow Modem)
Note that these settings are an optimization for specific conditions
rather than an exact speed. The client and server always attempt to
deliver video as quickly as possible on the network regardless of the
current network speed and encoding setting. But the system will be
most responsive when the settings match the real world environment.
3. Choose the Color Depth from the drop-down list. The device can
dynamically adapt the color depth transmitted to remote users in
order to maximize usability in all bandwidths.
.
.
.
.
.
.
.
15-bit RGB Color
8-bit RGB Color
4-bit Color
4-bit Gray
3-bit Gray
2-bit Gray
Black and White
Important: For most administrative tasks (server monitoring,
reconfiguring, and so on), the full 24-bit or 32-bit color spectrum
made available by most modern video graphics cards is not
necessary. Attempting to transmit such high color depths wastes
network bandwidth.
4. Use the slider to select the desired level of Smoothing (15-bit color
mode only). The level of smoothing determines how aggressively to
blend screen regions with small color variation into a single smooth
color. Smoothing improves the appearance of target video by
reducing displayed video noise.
5. Click OK to set these properties.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Connection Information
To obtain information about your Virtual KVM Client
connection:
Choose Connection > Info... The Connection Info window opens.
The following information is displayed about the current connection:
Device Name - The name of the device.
IP Address - The IP address of the device.
Port - The KVM communication TCP/IP port used to access the
target device.
Data In/Second - Data rate in.
Data Out/Second - Data rate out.
Connect Time - The duration of the connect time.
FPS - The frames per second transmitted for video.
Horizontal Resolution - The screen resolution horizontally.
Vertical Resolution - The screen resolution vertically.
Refresh Rate - How often the screen is refreshed.
Protocol Version - RFB protocol version.
To copy this information:
Click Copy to Clipboard. The information is available to be pasted
into the program of your choice.
Keyboard Options
Keyboard Macros
Keyboard macros ensure that keystroke combinations intended for the
target server are sent to and interpreted only by the target server.
Otherwise, they might be interpreted by the computer on which the
Virtual KVM Client is running (your client PC).
Macros are stored on the client PC and are PC-specific. Therefore, if you
use another PC, you cannot see your macros. In addition, if another
person uses your PC and logs in under a different name, that user will
see your macros since they are computer-wide.
Keyboard macros created in the Virtual KVM Client are available in Multi-
Platform Client (MPC) and vice versa. However, keyboard macros
created in Active KVM Client (AKC) cannot be used in VKC or MPC, and
vice versa.
Note: KX II-101 does not support AKC.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Import/Export Keyboard Macros
Macros exported from Active KVM Client (AKC) cannot be imported into
Multi-Platform Client (MPC) or Virtual KVM Client (VKC). Macros
exported from MPC or VKC cannot be imported into AKC.
Note: KX II-101 does not support AKC.
To import macros:
1. Choose Keyboard > Import Keyboard Macros to open the Import
Macros dialog. Browse to the folder location of the macro file.
2. Click on the macro file and click Open to import the macro.
a. If too many macros are found in the file, an error message is
displayed and the import terminates once OK is selected.
b. If the import fails, an error dialog appears and a message
regarding why the import failed is displayed. Select OK to
continue the import without importing the macros that cannot be
imported.
3. Select the macros to be imported by checking their corresponding
checkbox or using the Select All or Deselect All options.
4. Click OK to begin the import.
a. If a duplicate macro is found, the Import Macros dialog appears.
Do one of the following:
.
.
.
.
Click Yes to replace the existing macro with the imported
version.
Click Yes to All to replace the currently selected and any
other duplicate macros that are found.
Click No to keep the original macro and proceed to the next
macro
Click No to All keep the original macro and proceed to the
next macro. Any other duplicates that are found are skipped
as well.
.
.
Click Cancel to stop the import.
Alternatively, click Rename to rename the macro and import
it. If Rename is selected, the Rename Macro dialog appears.
Enter a new name for the macro in the field and click OK.
The dialog closes and the process proceeds. If the name
that is entered is a duplicate of a macro, an alert appears
and you are required to enter another name for the macro.
b. If during the import process the number of allowed, imported
macros is exceeded, a dialog appears. Click OK to attempt to
continue importing macros or click Cancel to stop the import
process.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
The macros are then imported. If a macro is imported that contains a hot
key that already exists, the hot key for the imported macro is discarded.
To export macros:
1. Choose Tools > Export Macros to open the Select Keyboard Macros
to Export dialog.
2. Select the macros to be exported by checking their corresponding
checkbox or using the Select All or Deselect All options.
3. Click Ok. A dialog from which to locate and select the macro file
appears. By default, the macro exists on your desktop.
4. Select the folder to save the macro file to, enter a name for the file
and click Save. If the macro already exists, you receive an alert
message. Select Yes to overwrite the existing macro or No to close
the alert without overwriting the macro.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Building a Keyboard Macro
To build a macro:
1. Click Keyboard > Keyboard Macros. The Keyboard Macros dialog
appears.
2. Click Add. The Add Keyboard Macro dialog appears.
3. Type a name for the macro in the Keyboard Macro Name field. This
name appears in the Keyboard menu after it is created.
4. From the Hot-Key Combination field, select a keyboard combination
from the drop-down list. This allows you to execute the macro with a
predefined keystroke. Optional
5. In the Keys to Press drop-down list, select each key you would like to
use to emulate the keystrokes that is used to perform the command.
Select the keys in the order by which they are to be pressed. After
each selection, select Add Key. As each key is selected, it appears
in the Macro Sequence field and a Release Key command is
automatically added after each selection.
6. To use the Send Text to Target function for the macro, click the
Construct Macro from Text button.
7. For example, create a macro to close a window by selecting Left Ctrl
+ Esc. This appears in the Macro Sequence box as follows:
Press Left Ctrl
Release Left Ctrl
Press Esc
Release Esc
8. Review the Macro Sequence field to be sure the macro sequence is
defined correctly.
a. To remove a step in the sequence, select it and click Remove.
b. To change the order of steps in the sequence, click the step and
then click the up or down arrow buttons to reorder them as
needed.
9. Click OK to save the macro. Click Clear to clear all field and start
over. When you click OK, the Keyboard Macros dialog appears and
lists the new keyboard macro.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
10. Click Close to close the Keyboard Macros dialog. The macro now
appears on the Keyboard menu in the application. Select the new
macro on the menu to run it or use the keystrokes you assigned to
the macro.
Running a Keyboard Macro
Once you have created a keyboard macro, execute it using the keyboard
macro you assigned to it or by choosing it from the Keyboard menu.
Run a Macro from the Menu Bar
When you create a macro, it appears under the Keyboard menu.
Execute the keyboard macro by clicking on it in the Keyboard menu.
Run a Macro Using a Keyboard Combination
If you assigned a keyboard combination to a macro when building it, you
can execute the macro by pressing its assigned keystrokes. For
example, press the keys Ctrl+Alt+0 simultaneously to minimize all
windows on a Windows target server.
Modifying and Removing Keyboard Macros
To modify a macro:
1. Choose Keyboard > Keyboard Macros. The Keyboard Macros dialog
appears.
2. Choose the macro from among those listed.
3. Click Modify. The Add/Edit Macro dialog appears.
4. Make your changes.
5. Click OK.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
To remove a macro:
1. Choose Keyboard > Keyboard Macros. The Keyboard Macros dialog
appears.
2. Choose the macro from among those listed.
3. Click Remove. The macro is deleted.
Ctrl+Alt+Del Macro
Due to its frequent use, a Ctrl+Alt+Delete macro is preprogrammed.
Clicking on the Ctrl+Alt+Delete button
in the toolbar sends this key
sequence to the server or to the KVM switch to which you are currently
connected.
In contrast, if you were to physically press the Ctrl+Alt+Del keys, the
command would first be intercepted by your own PC due to the structure
of the Windows operating system, instead of sending the key sequence
to the target server as intended.
Note: VKC for the KX II-101 uses an icon set that differs from the icon
set used in VKC for other Dominion KX products. See VKC Toolbar for
the KX II-101 for additional information.
Setting CIM Keyboard/Mouse Options
To access the DCIM-USBG2 setup menu:
1. Put the mouse focus on a window such as Note Pad (Windows®
operating system) or an equivalent.
2. Select Set CIM Keyboard/Mouse options. This is the equivalent of
sending the Left-Control and Num Lock to the target. The CIM setup
menu options are then displayed.
3. Set the language and mouse settings.
4. Exit the menu to return to normal CIM functionality.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Video Properties
Refreshing the Screen
The Refresh Screen command forces a refresh of the video screen.
Video settings can be refreshed automatically in several ways:
The Refresh Screen command forces a refresh of the video screen.
The Auto-sense Video Settings command automatically detects the
target server's video settings.
The Calibrate Color command calibrates the video to enhance the
colors being displayed.
In addition, you can manually adjust the settings using the Video Settings
command.
To refresh the video settings, do one of the following:
Choose Video > Refresh Screen or click the Refresh Screen button
in the toolbar.
Auto-Sense Video Settings
The Auto-sense Video Settings command forces a re-sensing of the
video settings (resolution, refresh rate) and redraws the video screen.
To automatically detect the video settings, do the following:
Choose Video > Auto-sense Video Settings or click the Auto-Sense
Video Settings button in the toolbar. A message stating that the
auto adjustment is in progress appears.
Calibrating Color
Use the Calibrate Color command to optimize the color levels (hue,
brightness, saturation) of the transmitted video images. The color
settings are on a target server-basis.
Note: The Calibrate Color command applies to the current connection
only.
Note: The KX II-101 does support color calibration.
To calibrate the color, do the following:
Choose Video > Calibrate Color or click the Calibrate Color button
in the toolbar. The target device screen updates its color
calibration.
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Adjusting Video Settings
Use the Video Settings command to manually adjust the video settings.
To change the video settings:
1. Choose Video > Video Settings or click the Video Settings button
in the toolbar to open the Video Settings dialog.
2. Adjust the following settings as required. As you adjust the settings
the effects are immediately visible:
a. Noise Filter
The device can filter out the electrical interference of video output
from graphics cards. This feature optimizes picture quality and
reduces bandwidth. Higher settings transmit variant pixels only if
a large color variation exists in comparison to the neighboring
pixels. However, setting the threshold too high can result in the
unintentional filtering of desired screen changes.
Lower settings transmit most pixel changes. Setting this
threshold too low can result in higher bandwidth use.
b. PLL Settings
Clock - Controls how quickly video pixels are displayed across
the video screen. Changes made to clock settings cause the
video image to stretch or shrink horizontally. Odd number
settings are recommended. Under most circumstances this
setting should not be changed because the autodetect is usually
quite accurate.
Phase - Phase values range from 0 to 31 and will wrap around.
Stop at the phase value that produces the best video image for
the active target server.
c. Brightness: Use this setting to adjust the brightness of the target
server display.
d. Brightness Red - Controls the brightness of the target server
display for the red signal.
e. Brightness Green - Controls the brightness of the green signal.
f. Brightness Blue - Controls the brightness of the blue signal.
g. Contrast Red - Controls the red signal contrast.
h. Contrast Green - Controls the green signal.
i. Contrast Blue - Controls the blue signal.
If the video image looks extremely blurry or unfocused, the
settings for clock and phase can be adjusted until a better image
appears on the active target server.
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Warning: Exercise caution when changing the Clock and Phase
settings. Doing so may result in lost or distorted video and you may
not be able to return to the previous state. Contact Raritan Technical
Support before making any changes.
j. Horizontal Offset - Controls the horizontal positioning of the
target server display on your monitor.
k. Vertical Offset - Controls the vertical positioning of the target
server display on your monitor.
3. Select Automatic Color Calibration to enable this feature.
4. Select the video sensing mode:
.
Best possible video mode
The device will perform the full Auto Sense process when
switching targets or target resolutions. Selecting this option
calibrates the video for the best image quality.
.
Quick sense video mode
With this option, the device will use a quick video Auto Sense in
order to show the target's video sooner. This option is especially
useful for entering a target server's BIOS configuration right after
a reboot.
5. Click OK to apply the settings and close the dialog. Click Apply to
apply the settings without closing the dialog.
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Note: Some Sun background screens, such as screens with very dark
borders, may not center precisely on certain Sun servers. Use a different
background or place a lighter colored icon in the upper left corner of the
screen.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Using Screenshot from Target
You are able to take a screenshot of a target server using the
Screenshot from Target server command. If needed, save this
screenshot to a file location of your choosing as a bitmap, JPEG or PNG
file.
To take a screenshot of the target server:
1. Select Video > Screenshot from Target or click the Screenshot from
Target button
on the toolbar.
2. In the Save dialog, choose the location to save the file, name the file,
and select a file format from the 'Files of type' drop-down.
3. Click Save to save the screenshot.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Changing the Maximum Refresh Rate
If the video card you are using on the target uses custom software and
you are accessing the target through MPC or VKC, you may need to
change the maximum refresh rate of the monitor in order for the refresh
rate to take effect on the target.
To adjust the monitor refresh rate:
1. In Windows®, select Display Properties > Settings > Advanced to
open the Plug and Play dialog.
2. Click on the Monitor tab.
3. Set the 'Screen refresh rate'.
4. Click OK and then OK again to apply the setting.
Mouse Options
When controlling a target server, the Remote Console displays two
mouse cursors: one belonging to your client workstation and the other
belonging to the target server.
You can operate in either single mouse mode or dual mouse mode.
When in dual mouse mode, and provided the option is properly
configured, the mouse cursors align.
When there are two mouse cursors, the device offers several mouse
modes:
Absolute (Mouse Synchronization)
Intelligent (Mouse Mode)
Standard (Mouse Mode)
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Mouse Pointer Synchronization
When remotely viewing a target server that uses a mouse, two mouse
cursors are displayed: one belonging to your remote client workstation
and the other belonging to the target server. When the mouse pointer
lies within the Virtual KVM Client target server window, mouse
movements and clicks are directly transmitted to the connected target
server. While in motion, the client mouse pointer slightly leads the target
mouse pointer due to mouse acceleration settings.
On fast LAN connections, you can disable the Virtual KVM Client mouse
pointer and view only the target server's pointer. You can toggle between
these two modes (single mouse and dual mouse).
Mouse Synchronization Tips
Be sure to follow these steps when configuring mouse synchronization:
1. Verify that the selected video resolution and refresh rate are among
those supported by the device. The Virtual KVM Client Connection
Info dialog displays the actual values that the device is seeing.
2. For KX II and LX devices, verify that the cable length is within the
specified limits for the selected video resolution.
3. Verify that the mouse and video have been properly configured
during the installation process.
4. Force an auto-sense by clicking the Virtual KVM Client auto-sense
button.
5. If that does not improve the mouse synchronization (for Linux, UNIX,
and Solaris KVM target servers):
a. Open a terminal window.
b. Enter the xset mouse 1 1 command.
c. Close the terminal window.
6. Click the "Virtual KVM Client mouse synchronization" button
.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Additional Notes for Intelligent Mouse Mode
Be sure that there are no icons or applications in the upper left
section of the screen since that is where the synchronization routine
takes place.
Do not use an animated mouse.
Disable active desktop on KVM target servers.
Synchronize Mouse
In dual mouse mode, the Synchronize Mouse command forces
realignment of the target server mouse pointer with Virtual KVM Client
mouse pointer.
To synchronize the mouse, do one of the following:
Choose Mouse > Synchronize Mouse or click the Synchronize
Mouse button in the toolbar.
Note: This option is available only in Standard and Intelligent mouse
modes.
Standard Mouse Mode
Standard Mouse mode uses a standard mouse synchronization
algorithm using relative mouse positions. Standard Mouse mode requires
that mouse acceleration is disabled and other mouse parameters are set
correctly in order for the client and server mouse to stay synchronized.
To enter Standard Mouse mode:
Choose Mouse > Standard.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Intelligent Mouse Mode
In Intelligent Mouse mode, the device can detect the target mouse
settings and synchronize the mouse cursors accordingly, allowing mouse
acceleration on the target. Intelligent mouse mode is the default for non-
VM targets.
During synchronization, the mouse cursor does a “dance” in the top left
corner of the screen and calculates the acceleration. For this mode to
work properly, certain conditions must be met.
To enter intelligent mouse mode:
Choose Mouse > Intelligent.
Intelligent Mouse Synchronization Conditions
The Intelligent Mouse Synchronization command, available on the
Mouse menu, automatically synchronizes mouse cursors during
moments of inactivity. For this to work properly, however, the following
conditions must be met:
The active desktop should be disabled on the target.
No windows should appear in the top left corner of the target page.
There should not be an animated background in the top left corner of
the target page.
The target mouse cursor shape should be normal and not animated.
The target mouse speeds should not be set to very slow or very high
values.
Advanced mouse properties such as “Enhanced pointer precision" or
“Snap mouse to default button in dialogs” should be disabled.
Choose “Best Possible Video Mode” in the Video Settings window.
The edges of the target video should be clearly visible (that is, a
black border should be visible between the target desktop and the
remote KVM console window when you scroll to an edge of the
target video image).
When using the intelligent mouse synchronization function, having a
file icon or folder icon located in the upper left corner of your desktop
may cause the function not to work properly. To be sure to avoid any
problems with this function, Raritan recommends you do not have file
icons or folder icons in the upper left corner of your desktop.
After autosensing the target video, manually initiate mouse
synchronization by clicking the Synchronize Mouse button on the toolbar.
This also applies when the resolution of the target changes if the mouse
cursors start to desync from each other.
If intelligent mouse synchronization fails, this mode will revert to standard
mouse synchronization behavior.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Please note that mouse configurations will vary on different target
operating systems. Consult your OS guidelines for further details. Also
note that intelligent mouse synchronization does not work with UNIX
targets.
Absolute Mouse Mode
In this mode, absolute coordinates are used to keep the client and target
cursors in sync, even when the target mouse is set to a different
acceleration or speed. This mode is supported on servers with USB ports
and is the default mode for VM and dual VM targets.
To enter absolute mouse mode:
Choose Mouse > Absolute.
Note: The absolute mouse setting requires a USB target system and is
the recommended mouse setting for KX II-101.
Note: For KX II, Absolute Mouse Synchronization is available for use with
the virtual media-enabled USB CIM (D2CIM-VUSB and D2CIM-DVUSB)
only.
Single Mouse Mode
Single Mouse mode uses only the target server mouse cursor and the
local mouse pointer no longer appears onscreen. While in single mouse
mode, the Synchronize Mouse command is not available (there is no
need to synchronize a single mouse cursor).
Note: Single mouse mode does not work on Windows or Linux targets
when using VM as a client.
Note: VKC for the KX II-101 uses an icon set that differs from the icon
set used in VKC for other Dominion KX products. See VKC Toolbar for
the KX II-101 for additional information.
To enter single mouse mode, do the following:
1. Choose Mouse > Single Mouse Cursor.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
2. Click the Single/Double Mouse Cursor button
in the toolbar.
To exit single mouse mode:
1. Press Ctrl+Alt+O on your keyboard to exit single mouse mode.
Tool Options
General Settings
To set the tools options:
1. Click Tools > Options. The Options dialog appears.
2. Select the Enable Logging checkbox only if directed to by Technical
Support. This option creates a log file in your home directory.
3. Choose the Keyboard Type from the drop-down list (if necessary).
The options include:
.
.
.
.
.
.
.
.
.
.
.
US/International
French (France)
German (Germany)
Japanese
United Kingdom
Korean (Korea)
French (Belgium)
Norwegian (Norway)
Portuguese (Portugal)
Danish (Denmark)
Swedish (Sweden)
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
.
.
.
.
.
.
.
German (Switzerland)
Hungarian (Hungary)
Spanish (Spain)
Italian (Italy)
Slovenian
Translation: French - US
Translation: French - US International
In AKC, the keyboard type defaults to the local client, so this option
does not apply. Additionally, the KX II-101 and KX II-101-V2 do not
support single cursor mode, so the Exit Single Cursor Mode function
does not apply for those devices.
4. Configure hotkeys:
.
.
.
Exit Full Screen Mode - Hotkey. When you enter Full Screen
mode, the display of the target server becomes full screen and
acquires the same resolution as the target server. This is the hot
key used for exiting this mode.
Exit Single Cursor Mode - Hotkey. When you enter single cursor
mode, only the target server mouse cursor is visible. This is the
hot key used to exit single cursor mode and bring back the client
mouse cursor.
Disconnect from Target - Hotkey. Enable this hotkey to allow
users to quickly disconnect from the target.
For hotkey combinations, the application does not allow you to
assign the same hotkey combination to more than one function. For
example, if Q is already applied to the Disconnect from Target
function, it won't be available for the Exit Full Screen Mode function.
Further, if a hotkey is added to the application due to an upgrade and
the default value for the key is already in use, the next available
value is applied to the function instead.
5.
Click OK.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Keyboard Limitations
Turkish Keyboards
If using a Turkish keyboard, you must connect to a target server through
the Active KVM Client (AKC). It is not supported by other Raritan clients.
Slovenian Keyboards
The < key does not work on Slovenian keyboards due to a JRE
limitation.
Language Configuration on Linux
Because the Sun JRE on Linux has problems generating the correct Key
Events for foreign-language keyboards configured using System
Preferences, Raritan recommends that you configure foreign keyboards
using the methods described in the following table.
Language
Configuration method
US Intl
Default
French
Keyboard Indicator
German
Japanese
UK
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
Keyboard Indicator
Korean
Belgian
Norwegian
Danish
Keyboard Indicator
Keyboard Indicator
Swedish
Hungarian
Spanish
Italian
Keyboard Indicator
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
Slovenian
Portuguese
Note: The Keyboard Indicator should be used on Linux systems using
Gnome as a desktop environment.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Client Launch Settings
Configuring client launch settings allows you to define the screen
settings for a KVM session.
Note: LX devices support this feature in MPC. LX does not support client
launch setting in VKC and AKC.
To configure client launch settings:
1. Click Tools > Options. The Options dialog appears.
2. Click on the Client Launch Settings tab.
.
To configure the target window settings:
a. Select 'Standard - sized to target Resolution' to open the window
using the target's current resolution. If the target resolution is
greater than the client resolution, the target window covers as
much screen area as possible and scroll bars are added (if
needed).
b. Select Full Screen to open the target window in full screen mode.
.
To configure the monitor on which the target viewer is launched:
a. Select 'Monitor Client Was Launched from' if you want the target
viewer to be launched using the same display as the application
that is being used on the client (for example, a web browser or
applet).
b. Use Select From Detected Monitors to select from a list of
monitors that are currently detected by the application. If a
previously selected monitor is no longer detected, 'Currently
Selected Monitor Not Detected' is displayed.
.
To configure additional launch settings:
a. Select Enable Single Cursor Mode to enable single mouse mode
as the default mouse mode when the server is accessed.
b. Select Enable Scale Video to automatically scale the display on
the target server when it is accessed.
c. Select Pin Menu Toolbar if you want the toolbar to remain visible
on the target when it is in Full Screen mode. By default, while the
target is in Full Screen mode, the menu is only visible when you
hover your mouse along the top of the screen.
3. Click OK.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Scan Settings
The KX II and LX provide a port scanning feature that searches for
selected targets and displays them in a slide show view, allowing you to
monitor up to 32 targets at one time. You can connect to targets or focus
on a specific target as needed. Scans can include standard targets,
blade servers, tiered Dominion devices, and KVM switch ports. See
Scanning Ports. Use the Scan Settings tab to customize the scan interval
and default display options.
To set scan settings:
1. Click Tools > Options. The Options dialog appears.
2. Select the Scan Settings tab.
3. In the "Display Interval (10-255 sec):" field, specify the number of
seconds you want the target that is in focus to display in the center of
the Port Scan window.
4. In the "Interval Between Ports (10 - 255 sec):" field, specify the
interval at which the device should pause between ports.
5. In the Display section, change the default display options for the
thumbnail size and split orientation of the Port Scan window.
6. Click OK.
View Options
View Toolbar
You can use the Virtual KVM client with or without the toolbar display.
To toggle the display of the toolbar (on and off):
Choose View > View Toolbar.
View Status Bar
By default, the status bar is displayed at the bottom of the target window.
To hide the status bar:
Click View > Status Bar to deselect it.
To restore the status bar:
Click View > Status Bar to select it.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Scaling
Scaling your target window allows you to view the entire contents of the
target server window. This feature increases or reduces the size of the
target video to fit the Virtual KVM Client window size, and maintains the
aspect ratio so that you see the entire target server desktop without
using the scroll bar.
To toggle scaling (on and off):
Choose View > Scaling.
Full Screen Mode
When you enter Full Screen mode, the target's full screen is displayed
and acquires the same resolution as the target server. The hot key used
for exiting this mode is specified in the Options dialog, see Tool Options
(on page 27).
While in Full Screen mode, moving your mouse to the top of the screen
will display the Full Screen mode menu bar. If you want the menu bar to
remain visible while in Full Screen mode, enable the Pin Menu Toolbar
To enter full screen mode:
Choose View > Full Screen.
To exit full screen mode:
Press the hot key configured in the Tool's Options dialog. The default
is Ctrl+Alt+M.
If you want to access the target in full screen mode at all times, you can
make Full Screen mode the default.
To set Full Screen mode as the default mode:
1. Click Tools > Options to open the Options dialog.
2. Select Enable Launch in Full Screen Mode and click OK.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Digital Audio
The KX II 2.4.0 (and later) supports end-to-end bidirectional digital audio
connections for digital audio playback and capture devices from a remote
client to a target server. The audio devices are accessed over a USB
connection. A D2CIM-DVUSB and the current device firmware are
required.
Windows®, Linux® and Mac® operating systems are supported. The
Virtual KVM Client (VKC), Active KVM Client (AKC) and Multi-Platform
Client (MPC) support connections to audio devices.
Note: Audio CDs are not supported by virtual media so will not work with
the audio feature.
Before you begin using the audio feature, Raritan recommends you
review the audio related information documented in the following
sections of Help:
Supported Audio Device Formats
The KX II 2.4.0 (and later) supports one playback device and one record
device on a target at a time. The following audio device formats are
supported:
Stereo, 16 bit, 44.1K (Playback only)
Mono, 16 bit, 44.1K (Playback only)
Stereo, 16 bit, 22.05K (Playback only)
Mono, 16 bit, 22.05K (Playback only)
Stereo, 16 bit, 11.025K (Playback and Capture)
Mono, 16 bit, 11.025K (Playback and Capture)
Audio Recommendations and Requirements
Set the target audio level to a mid-range setting. For example, on a
Windows® client, set the audio to 50 or lower. This setting must be
configured through the playback or capture audio device, not from the
client audio device control.
Note: This feature is available with the KX II 2.4.0 (and later).
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Audio Bandwidth Requirements
The table below details the bandwidth requirements to transport audio
under each of the selected formats.
Audio format
Network bandwidth requirement
44.1 KHz, 16bit stereo
176 KB/s
44.1 KHz, 16bit mono
2.05 KHz, 16bit stereo
22.05 KHz, 16bit mono
11.025 KHz, 16bit stereo
11.025 KHz, 16bit mono
88.2 KB/s
88.2 KB/s
44.1 KB/s
44.1 KB/s
Audio 22.05 KB/s
In practice, the bandwidth used to connect audio to a target is higher due
to the keyboard and video data consumed in opening and using an audio
application on the target.
A general recommendation is to have a least 1.5MB of connection before
running Playback and Capture. However, high video content, full color
connections at high target screen resolutions consume much more
bandwidth and impact the quality of the audio considerably.
There are a number of recommended client settings that will reduce the
impact of the video on audio quality at lower bandwidths:
Connect Audio playback at the lower quality formats. The impact of
video consuming bandwidth is much less notable at 11k connections
than at 44k
Set the connection speed under Connection Properties to a value
that best matches the client to server connection.
Set the color depth to as lowest value as possible. Reducing to 8 bit
color considerably reduces the bandwidth consumed.
Set Smoothing, under Connection Properties, to High. This will
improve the appearance of the target video by reducing displayed
video noise.
Set the Noise Filter, under Video settings to its highest setting, 7
(highest value). Less bandwidth will be used for target screen
changes.
Connecting to Digital Audio
To connect to an audio device from the Virtual KVM Client
(VKC) or Active KVM Client (AKC):
1. Connect the audio device to the remote client PC prior to launching
the browser connection to the KX II 2.4.0 (and later).
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2. Connect to the target from the Port Access page.
3. Once connected, click the Audio icon in the toolbar. The
Connect Audio Device dialog appears. A list of available audio
device connected to the remote client PC is displayed.
Note: If there are no available audio devices connected to the remote
client PC, the Audio icon is grayed out. .
4. Check Connect Playback Device if you are connecting to a playback
device.
5. Select the device that you wish to connect from the drop-down list.
6. Select the audio format for the playback device from the Format:
drop-down.
Note: Select the format that you wish to use based on the available
network bandwidth. Formats with lower sampling rates consume less
bandwidth and may tolerate more network congestion.
7. Check Connect Recording Device if you are connecting a recording
device.
8. Select the device that you wish to connect from the drop-down list.
9. Select the audio format for the recording device from the Format:
drop-down.
10. Click OK. If the audio connection is established, a confirmation
message appears. Click OK.
If the connection was not established, an error message appears.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Once an audio connection is established, that Audio menu is
changed to Disconnect Audio.
To disconnect from the audio device:
Click the Audio icon
prompted to confirm the disconnect. A confirmation message
appears. Click OK.
in the toolbar and select OK when you are
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Smart Cards (VKC, AKC and MPC)
Using the KX II 2.1.10 (and later) or KSX II 2.3.0 (and later), you are able
to mount a smart card reader onto a target server to support smart card
authentication and related applications. For a list of supported smart
cards, smart card readers, and additional system requirements, see
When accessing a server remotely, you will have the opportunity to
select an attached smart card reader and mount it onto the server. Smart
card authentication is used with the target server, it is not used to log into
the device. Therefore, changes to smart card PIN and credentials do not
require updates to device accounts. When mounted onto the target
server, the card reader and smart card will cause the server to behave
as if they had been directly attached. Removal of the smart card or smart
card reader will cause the user session to be locked or you will be logged
out depending on how the card removal policy has been setup on the
target server OS. When the KVM session is terminated, either because it
has been closed or because you switch to a new target, the smart card
reader will be automatically unmounted from the target server.
When PC-Share mode is enabled on the device, multiple users can
share access to a target server. However, when a smart card reader is
connected to a target, the device will enforce privacy regardless of the
PC-Share mode setting. In addition, if you join a shared session on a
target server, the smart card reader mounting will be disabled until
exclusive access to the target server becomes available.
After a KVM session is established to the target server, a Smart Card
menu and button are available in the Virtual KVM Client (VKC), Active
KVM Client (AKC) and Multi-Platform Client (MPC). Once the menu is
opened or the Smart Card button is selected, the smart card readers that
have been detected as attached to the remote client are displayed. From
this dialog you can attach additional smart card readers, refresh the list
of smart card readers attached to the target, and detach smart card
readers. You are also able to remove or reinsert a smart card. This
function can be used to provide notification to a target server OS that
requires a removal/reinsertion in order to display the appropriate login
dialog. Using this function allows the notification to be sent to a single
target without affecting other active KVM sessions.
To mount a smart card reader:
1. Click the Smart Card menu and then select Smart Card Reader.
Alternatively, click the Smart Card button
in the toolbar.
2. Select the smart card reader from the Select Smart Card Reader
dialog.
3. Click Mount.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
4. A progress dialog will open. Check the 'Mount selected card reader
automatically on connection to targets' checkbox to mount the smart
card reader automatically the next time you connect to a target. Click
OK to begin the mounting process.
To update the smart card in the Select Smart Card Reader
dialog:
Click Refresh List if a new smart card reader has been attached to
the client PC.
To send smart card remove and reinsert notifications to the
target:
Select the smart card reader that is currently mounted and click the
Remove/Reinsert button.
To unmount a smart card reader:
Select the smart card reader to be unmounted and click the Unmount
button.
Smart card reader mounting is also supported from the Local Console.
See Local Console Smart Card Access in your Dominion device help.
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Supported and Unsupported Smart Card Readers
External, USB smart card readers are supported.
Supported Smart Card Readers
Type
Vendor
Model
Verified
USB
SCM
Microsystems
SCR331
Verified on local
and remote
USB
USB
USB
ActivIdentity®
ActivIdentity
Gemalto®
Dell®
ActivIdentity USB Verified on local
Reader v2.0 and remote
ActivIdentity USB Verified on local
Reader v3.0 and remote
GemPC USB-SW Verified on local
and remote
USB
USB Smart Card
Verified on local
Keyboard/Card
reader Combo
Reader Keyboard and remote
USB
Keyboard/Card
reader Combo
Cherry GmbH G83-6744
SmartBoard
Verified on local
and remote
USB reader for Omnikey
SIM-sized cards
6121
Verified on local
and remote
Integrated (Dell O2Micro
Latitude D620)
OZ776
Remote only
Remote only
Remote only
PCMCIA
ActivIdentity
ActivIdentity
PCMCIA Reader
PCMCIA
SCM
SCR243
Microsystems
Note: SCM Microsystems SCR331 smart card readers must be using
SCM Microsystems firmware v5.25.
Unsupported Smart Card Readers
This table contains a list of readers that Raritan has tested and found not
to work with the Raritan device, therefore they are unsupported. If a
smart card reader does not appear in the supported smart card readers
table or in the unsupported smart card readers table, Raritan cannot
guarantee it will function with the device.
Type
Vendor
HP®
Model
Notes
USB Keyboard/Card
reader Combo
ED707A No interrupt endpoint
=> not compatible with
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Type
Vendor
Model
Notes
Microsoft® driver
USB Keyboard/Card
reader Combo
SCM
Microsystems
SCR338 Proprietary card
reader implementation
(not CCID-compliant)
USB Token
Aladdin®
eToken
PRO™
Proprietary
implementation
Smart Card Minimum System Requirements
Local Port Requirements
The basic interoperability requirement for local port attachment to the is:
All devices (smart card reader or token) that are locally attached
must be USB CCID-compliant.
Target Server Requirements
When using smart card readers, the basic requirements for
interoperability at the target server are:
The IFD (smart card reader) Handler must be a standard USB CCID
device driver (comparable to the generic Microsoft® USB CCID
driver).
A D2CIM-DVUSB (Dual-VM CIM) is required and must be using
firmware version 3A6E or later.
Blade chassis server connections, where a CIM per blade is used,
are supported.
Blade chassis server connections, where a CIM per chassis is used,
is only supported for IBM® BladeCenter® models H and E with auto-
discovery enabled.
Windows XP Targets
Windows XP® operating system targets must be running Windows XP
SP3 in order to use smart cards with the . If you are working with .NET
3.5 in a Windows XP environment on the target server, you must be
using SP1.
Linux Targets
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
If you are using a Linux® target, the following requirements must be met
to use smart card readers with the Raritan device.
CCID Requirements
If the Raritan D2CIM-DVUSB VM/CCID is not recognized as a smart
card reader by your Linux target, you may need to update the CCID
driver version to 1.3.8 or above and update the driver configuration
file (Info.plist).
Operating system
CCID requirements
RHEL 5
ccid-1.3.8-1.el5
SuSE 11
pcsc-ccid-1.3.8-3.12
ccid-1.3.8-1.fc10.i386
Fedora® Core 10
Remote Client Requirements
The basic requirements for interoperability at the remote client are:
The IFD (smart card reader) Handler must be a PC/SC compliant
device driver.
The ICC (smart card) Resource Manager must be available and be
PC/SC compliant.
The JRE™ 1.6.x with smart card API must be available for use by the
Raritan client application.
Linux Clients
If you are using a Linux® client, the following requirements must be met
to use smart card readers with the Raritan device.
Note: User login to client, on smart card insertion, may take longer when
1 or more KVM sessions are actively in place to targets. As the login
process to these targets is also under way.
PC/SC Requirements
Operating system
Required PC/SC
RHEL 5
pcsc-lite-1.4.4-0.1.el5
SuSE 11
pcsc-lite-1.4.102-1.24
Fedora® Core 10
pcsc-lite-1.4.102.3.fc10.i386
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Chapter 2: Virtual KVM Client (VKC) and Active KVM Client (AKC)
Create a Java™ Library Link
A soft link must be created to the libpcsclite.so after upgrading RHEL
4, RHEL 5 and FC 10. For example, ln –s /usr/lib/libpcsclite.so.1
/usr/lib/libpcsclite.so, assuming installing the package places the
libraries in /usr/lib or /user/local/lib.
PC/SC Daemon
When the pcsc daemon (resource manager in framework) is
restarted, restart the browser and MPC, too.
Help Options
About Raritan Virtual KVM Client
This menu command provides version information about the Virtual KVM
Client, in case you require assistance from Raritan Technical Support.
To obtain version information:
1. Choose Help > About Raritan Virtual KVM Client.
2. Use the Copy to Clipboard button to copy the information contained
in the dialog to a clipboard file so it can be accessed later when
dealing with support (if needed).
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Chapter 3 Multi-Platform Client and Raritan
Remote Client
In This Chapter
Overview..................................................................................................43
Operation.................................................................................................61
Overview
Raritan Multi-Platform Client (MPC) and Raritan Remote Console are
graphical user interfaces for the Raritan product lines, providing remote
access to target servers connected to Raritan KVM over IP devices. See
clients that are compatible with specific Raritan devices.
Requirements and Installation
MPC Requirements and Installation Instructions
Note to CC-SG Users
If you are using Dominion KX II in a CC-SG configuration, do not use the
CC-SG proxy mode if you are also planning to use the Multi-Platform
Client (MPC).
MPC Minimum System Requirements
The minimum system requirements for the Multi-Platform Client are:
CPU Speed: 1.0 GHz
RAM: 512 Mbytes
Note: Running the client software on system configurations below either
of these specifications may impact performance and result in errors.
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Chapter 3: Multi-Platform Client and Raritan Remote Client
MPC Supported Operating Systems and Browsers
Operating Systems
When launched as a web applet or as a standalone application, MPC
allows you to reach target servers via different Raritan Dominion devices
and IP Reach models.
Following are the operating systems and browsers supported for
Generation 1 and Generation 2 Raritan devices using MPC.
Device
Operation system
Browsers
generation
Windows XP® operating
system
Windows 2000® operating
system SP4
Windows Vista® operation
system (32 bit only)
Internet Explorer®
6 and above**
Generation 1
Firefox® 1.0 or
later
Safari® 2.0 or later
Netscape® 7.2
Mozilla® 1.7
Red Hat Enterprise
Workstation 3.0 and 4.0
SUSE Linux Professional
9.2 and 10
Fedora Core 5 and above
Mac OS 10.4.9 or later®*
Solaris™
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Chapter 3: Multi-Platform Client and Raritan Remote Client
Windows 7® (32 and 64
bit)
Internet Explorer 6
and above**
Generation 2
Windows XP operating
system
Firefox 1.5, 2.0
and 3.0 (up to
build 3.0.10)
Windows 2008
Windows 2003
Safari 3.0 or later
Windows 2000® operating
system SP4
Windows Vista operation
system (32 and 64 bit)
Red Hat Enterprise
Workstation 4.0 and 5.0
Open SUSE Linux 10 and
11
Fedora Core 8 -11
Mac* OS 10.5 and above
Solaris™
* Important: Only Mac 10.5 and 10.6 with an Intel® processor can run
JRE 1.6 and, therefore, be used as a client. Mac 10.5.8 does not
support MPC as a standalone client.
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Chapter 3: Multi-Platform Client and Raritan Remote Client
** Note: If you are using Internet Explorer® 7, you may run into
permission issues when trying to connect to a target server. To avoid
this, do the following:
1. In Internet Explorer, click Tools > Internet Options to open the Internet
Options dialog.
2. In the "Temporary Internet files" section, click Settings. The Settings
dialog opens.
3. In the "Check for newer versions of stored pages" section, select
Automatically.
4. Click OK to apply the settings.
JRE
Generation 1 devices support JRE™ 1.4.2_05 and above
Generation 2 devices support JRE 1.6.x and higher with the
exception of 1.6.2
The JRE™ plug-in is available for the Windows® 32-bit and 64-bit
operating systems. MPC and VKC can be launched only from a 32-bit
browser, or 64-bit IE7 or IE8 browser.
Following are the Java™ 32-bit and 64-bit Windows operating system
requirements.
Mode
Operating system
Browser
Internet Explorer® 6.0
SP1+ or 7.0, IE 8
Windows x64 Windows XP®
32-bit mode
Firefox® 1.06 - 3
Windows Server 2003®
Internet Explorer 6.0
SP1++, IE 7, IE 8
Firefox 1.06 - 3
Windows Vista®
Windows 7®
Internet Explorer 7.0 or
8.0
Internet Explorer 9.0
Firefox 1.06 - 3
Windows x64 Windows XP
64-bit mode
64bit OS, 32bit browsers:
Internet Explorer 6.0
SP1+, 7.0 or 8.0
Windows XP
Professional®
Firefox 1.06 - 3
Windows XP Tablet®
64bit mode, 64bit browsers:
Internet Explorer 7.0 or
Windows Vista
Windows Server 2003
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Chapter 3: Multi-Platform Client and Raritan Remote Client
Mode
Operating system
Browser
8.0
Windows Server 2008
Windows 7
Note: If you are using Internet Explorer 8 to access MPC and do not
have Java installed on your machine, an alert bar or a dialog opens
asking you to download the latest version of Java. However, in some
instances, only a blank window opens and you are prompted to perform
the download. If this occurs, set Internet Explorer 8 to use Compatibility
View. See Microsoft® Internet Explorer help for information on change IE
to this view.
Note to IPv6 Users
Due to a browser limitation, MPC cannot be downloaded via the KX IPv6
address from Firefox® if Pop-up Manager is enabled. Do one of the
following to avoid this issue:
Use the hostname of the device for the MPC browser download.
Set Firefox to not block Pop-up windows via edit\Preferences\Privacy
and Security.
Use IPV4 address.
Use standalone MPC.
Use the latest version of Firefox.
Special Characters in MPC
The following table identifies the special characters that can be used in
MPC:
Character
Description
Character
Description
!
Exclamation point
:
Colon
"
Double quote
Pound sign
Dollar sign
;
Semi-colon
Equal sign
#
$
%
&
'
=
>
?
@
[
Greater than sign
Question mark
At sign
Percent sign
Ampersand
Single quote
Left parenthesis
Right parenthesis
Asterisk
Left bracket
Backward slash
Right bracket
Caret
(
\
)
]
*
^
_
+
Plus sign
Underscore
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Chapter 3: Multi-Platform Client and Raritan Remote Client
Character
Description
Character
Description
,
Comma
`
Grave accent
-
Dash
{
Left brace
Pipe sign
Right brace
Tilde
.
Period
|
/
Forward slash
Less than sign
}
<
~
Invalid MPC Username Characters
The following characters cannot be used in usernames for MPC.
Character
Description
:
Colon
"
Double quote
Ampersand
Single quote
&
'
Installing and Opening Standalone MPC
Raritan recommends that you open only one standalone MPC session at
a time. Opening more than one standalone MPC session on the same
client at the same time may cause performance problems and system
errors.
Important: MPC modem connectivity is supported on the Windows®
operating system. When working in Windows, use Standalone MPC.
Important: Only Mac 10.5 and 10.6 with an Intel® processor can run
JRE 1.6 and, therefore, be used as a client. Mac 10.5.8 does not
support MPC as a standalone client.
You must have the MPC JAR file to install MPC for any of these
operating systems.
To check for the MPC JAR file:
1. Download the installation file, MPC-installer.jar from the Raritan
website (www.raritan.com) on the Support > Firmware and
Documentation page.
2. Locate the Dominion product you are working with and click the
Standalone Multi-Platform Client link.
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Chapter 3: Multi-Platform Client and Raritan Remote Client
3. If copying MPC-installer.jar from a known location, double-click the
file to start installation.
Windows
To check the JRE version in Windows:
1. Do one of the following to check the JRE version in Windows:
.
Determine your version of the JRE from the Java website:
http://www.java.com/en/download/help/testvm.xml.
.
Click the Windows Start button at the bottom left of your page
and click Control Panel.
Tip: In the upper left corner of the page, you may see a panel named
Control Panel with the option Switch to Classic View or Switch to
Category View. For easier viewing, opt for Classic View.
a. Search the Control Panel files for a Java icon. When you locate
the Java icon, double-click it to open the Java Control panel.
Click the General tab and then click the About button to check
the current Java Runtime Environment (JRE).
b. If the JRE is version 1.6 or later, proceed with the MPC
Installation. If the Java icon does not exist in the Control Panel or
if the JRE version is prior to 1.6, go to the Sun Microsystems
website at http://java.sun.com/products/ to download the latest
version of JRE.
2. For future Java access and to automatically open it, set your path to
the Java executable.
a. Right-click the My Computer icon on your desktop and click
Properties.
b. Click the Advanced tab and then click "Environment variables".
c. Edit the Path address so that it contains the path to the Java
executable.
For example, if Java is installed on C:\j2re1.6 and your path is
currently set to C:\WINDOWS\SYSTEM32, then change the path
to read C:\WINDOWS\SYSTEM32;C:\j2re1.6
To install MPC for Windows:
1. Download the MPC-installer.jar installation file or copy the file from a
known location.
2. Double-click the jar file icon to open the installation dialog.
3. After the initial dialog appears, click Next.
4. Choose the directory where you want to install MPC and click Next.
Click Browse to locate a non-default directory.
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Chapter 3: Multi-Platform Client and Raritan Remote Client
Note: If you are using Windows 7, when User Access Control is
turned on, you will need to manually create a folder to contain the
MPC files. You will also need to assign the Admin user, at a
minimum, Write permissions to the folder from Properties dialog >
Security tab. Alternatively, you can turn off User Access Control.
5. Click Next.
6. In the Shortcut dialog, choose a shortcut location, determine who
should have the shortcut, and determine whether you want the
shortcut on the desktop. When finished, click Next.
Once the installation is complete, the final dialog indicates where you
will find an uninstaller program and provides an option for generating
an automatic installation script. Click Done to close the Installation
dialog.
To open MPC in Windows:
1. Click the Windows Start menu and then choose All Programs >
Raritan Multi-Platform Client. Alternatively, double-click the MPC
desktop shortcut icon if you created one.
2. Double-click the desired device in the Navigator to establish a
connection.
3. Type your user name and password in the device dialog and then
click OK to log on.
To disable Java caching and clear the cache (use these steps
with Microsoft Windows XP and JRE 1.6.0):
1. From the Start menu, click Control Panel.
2. Double-click on the Java icon to launch it. The Java Control Panel
dialog appears.
3. To disable Java caching:
a. From the General tab, click the Settings button. The Temporary
Files Settings dialog appears.
b. Click the View Applets button. The Java Applet Cache Viewer
opens.
c. Deselect the Enable Caching checkbox if it is already checked.
d. Click OK.
4. To clear the Java cache:
a. From the Temporary Files Settings dialog, click the Delete Files
button. The Delete Temporary Files dialog appears.
b. Select the temporary files that you want to delete.
c. Click OK.
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Chapter 3: Multi-Platform Client and Raritan Remote Client
Linux®
Determine your version of the JRE from the Java website:
http://www.java.com/en/download/help/testvm.xml.
You may need some configuration depending on your OS and browser.
Configuration instructions are provided with the JRE download.
Important: When launching MPC from a browser, it is highly
recommended that you disable the Java Applet caching.
Although no actual problems have occurred when Java caching is turned
on, some non-impacting Java exceptions have occurred. Generation of
these Java-exceptions can appear in the Java Applet Console window
and may degrade performance.
For Linux/UNIX environments, the Java Control Panel is located in the
JRE's bin directory; the location varies based on where JRE was
installed by your Linux/UNIX administrator.
Tip: It is also recommended that you clear the Java cache.
To check the JRE version in Linux:
1. In a graphical environment, open a terminal dialog.
2. Type java-versionin the command line and press Enter on your
keyboard. The currently-installed version of Java Runtime
Environment (JRE) is displayed.
If your path variable is not set to where the java binaries have been
installed, you may not be able to see the JRE version.
3. Set your path:
a. To set your path and assuming JRE 1.6 is installed in
/usr/local/java: you must set your PATH variable.
b. To set the path for bash shell, export
PATH=$PATH:/usr/local/java/j2re1.6/bin.
c. To set the path for tcsh or csh, set PATH = ($PATH
/usr/local/java/j2re1.6/bin).
These commands can be typed at the terminal each time you login.
Alternatively, you can add it to your .bashrc for bash shell, .cshrc for
csh, or tcsh so that each time you login the PATH is already set.
See your shell documentation if you encounter problems.
4. If the JRE is version 1.6 or higher, proceed with the MPC installation.
If the version is prior to 1.6, go to the Java website at
http://java.sun.com/products/ to download the latest Runtime
Environment.
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Chapter 3: Multi-Platform Client and Raritan Remote Client
To install MPC for Linux:
You must have Administrative privileges to install MPC.
1. Download the MPC-installer.jar file or copy it from a known location.
2. Open a terminal dialog and open the directory where the installer is
saved.
3. Type java -jar MPC-installer.jar and press Enter to run the installer.
4. After the initial page loads, click Next.
5. Use the Browse function to select a directory to install MPC if the
directory is different from the default path displayed in the "Select the
installation path" field.
6. Click Next to open the Shortcut dialog.
7. On the Shortcut dialog:
.
.
.
Choose a shortcut location from the "Select a Program Group for
the Shortcuts:" field.
Select either "current user" or "all users" to define who should
have access to the shortcut.
Check the "Create shortcut on the desktop" checkbox if you want
the shortcut to appear on the desktop.
8. When finished, click Next.
Note: Once MPC is installed successfully, a shortcut will be available
on the desktop. However, for Linux users, you will need to log off of
and then back into your session before the shortcut will be visible on
the desktop.
Once the installation is complete, the final page indicates where you
will find an uninstaller program and provides you with the option to
generate an automatic installation script.
9. Click Done to close the Installation dialog.
To open MPC in Linux:
1. Open a terminal window and change directories to the directory
where you installed MPC (default location: /usr/local/Raritan/Raritan
MPC/version number).
2. Type ./start.sh and press Enter to open MPC.
3. Double-click the desired device to establish a connection, type your
user name and password, and click OK to log on.
Solaris™
To check the JRE version for Sun Solaris:
1. Launch a terminal window on the Sun Solaris desktop.
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Chapter 3: Multi-Platform Client and Raritan Remote Client
2. Type java-versionin the command line and press Enter. The
currently-installed version of Java Runtime Environment (JRE)
appears.
If your path variable is not set to where the java binaries have been
installed, you may not be able to see the JRE version.
a. To set your path and assuming JRE 1.6 is installed in
/usr/local/java, you must set your PATH variable.
b. To set path for bash shell, export
PATH=$PATH:/usr/local/java/j2re1.6/bin.
c. To set path for tcsh or csh, set PATH = ($PATH
/usr/local/java/j2re1.6/bin).
3. These commands can be typed at the terminal each time you login.
Alternatively, you can add it to your .bashrc for bash shell, .cshrc for
csh, or tcsh so that each time you login the PATH is already set. See
your shell documentation if you encounter problems.
4. If the JRE is version 1.6 or higher, proceed with the MPC installation.
If the version is prior to JRE 1.6, go to the Sun website at
http://java.sun.com/products/ to download the latest Runtime
Environment.
To install MPC for Sun Solaris:
You must have administrative privileges to install MPC.
1. Download the MPC-installer.jar file or copy it from a known location.
2. Open a terminal window and navigate to the directory where the
installer is saved.
3. Type java -jar MPC-installer.jar and press Enter to run the installer.
4. After the initial page loads, click Next.
5. Use the Browse function to navigate to the directory you want to
install MPC or select the default directory displayed in the "Select the
installation path" field.
6. Click Next.
7. When installation is complete, click Next.
8. Click Next again.
Once the installation is complete, the final dialog will indicate where
you will find an uninstaller program and provides the option to
generate an automatic installation script.
9. Click Done to close the Installation dialog.
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To open MPC in Sun Solaris:
1. Open a terminal window and navigate to the directory where you
installed MPC (the default location is /usr/local/Raritan/Raritan
MPC/version number).
2. Type ./start.sh and press Enter to open MPC.
3. Double-click the desired device to establish a connection, type your
user name and password, and click OK to log on.
Macintosh®
To check JRE on a Mac®:
1. Launch a terminal window on the Macintosh desktop.
2. Type java-versionin the command line and press Enter. The
currently-installed version of the Java Runtime Environment (JRE) is
displayed.
3. If the JRE is version 1.6 or higher, proceed with the MPC installation.
If the version is prior to 1.6, go to the Apple website to download the
latest Runtime Environment.
To install MPC on a Mac:
You must have administrative privileges to install MPC.
1. Download the MPC-installer.jar file or copy it from a known location.
2. Open a Finder window and locate the installer.
3. Double click the MPC-installer.jar file to run the installer.
4. After the initial dialog appears, click Next.
5. Use the Browse function to select a directory to install MPC if the
directory is different from the default path displayed in the "Select the
installation path" field.
6. When installation is complete, click Next.
Once the installation is complete, the final dialog indicates where you
will find an uninstaller program and provides you with the option to
generate an automatic installation script.
7. Click Done to close the Installation dialog.
To open MPC on a Mac:
1. Open a Finder window and navigate to the directory where you
installed MPC (the default location is /Applications/Raritan/Raritan
MPC/version number).
2. Double-click the desired device to establish a connection, type your
user name and password, and click OK to log on.
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Chapter 3: Multi-Platform Client and Raritan Remote Client
Connecting to a Server via MPC when Alternate RADIUS Authentication is
Enabled on the KX II-101
When Alternate RADIUS Authentication is enabled, you are
authenticated exclusively against a remote authentication database. If
the remote authentication database is inaccessible, you will be
authenticated against a local authentication database and will be
prompted to enter your local authentication username and password.
Remote authentication will be attempted again on the next login after you
have successfully logged on and then logged out, or after the third
unsuccessful attempt to log on with your local authentication database
credentials.
See User Authentication Process in the Dominion KX II-101 Help for
details about the Alternate RADIUS Authentication process and how it
works with MPC.
Launching MPC from a Web Browser
Important: Regardless of the browser you use, you must allow pop-
ups from the Dominion device's IP address in order to open MPC.
Important: Only Mac 10.5 and 10.6 with an Intel® processor can run
JRE 1.6 and, therefore, be used as a client. Mac 10.5.8 does not
support MPC as a standalone client.
1. To open MPC from a client running any supported browser, type
http://IP-ADDRESS/mpc into the address line, where IP-ADDRESS
is the IP address of your Raritan device. MPC opens in a new
window.
Note: The Alt+Tab command toggles between windows only on the
local system.
When MPC opens, the Raritan devices that were automatically
detected and which are found on your subnet are displayed in the
Navigator in tree format.
2. If your device is not listed by name in the navigator, add it manually:
a. Choose Connection > New Profile. The Add Connection window
opens.
b. In the Add Connection window, type a device Description,
specify a Connection Type, add the device IP address, and click
OK. These specifications can be edited later.
3. In the Navigator panel on the left of the page, double-click the icon
that corresponds to your Raritan device to connect to it.
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Note: Depending on your browser and browser security settings, you
may see various security and certificate check and warning messages. It
is necessary to accept the options in order to open MPC.
Note: If you are using Firefox 3.0.3, you may experience problems
launching the application. If this occurs, clear the browser cache and
launch the application again.
RRC Requirements and Installation Instructions
Important: RRC works only with Microsoft® Internet Explorer®. If you
are using a different web browser, MPC loads automatically.
Most users access RRC via Internet Explorer, while other users,
particularly those operating over a modem connection, access RRC
standalone. Both options are detailed in this guide.
Note: Modem use is not supported with Raritan's Dominion KX101.
RRC Minimum System Requirements
The minimum system requirements for the Raritan Remote Client are:
CPU Speed: 1.0 GHz
RAM: 512 Mbytes
Note: Running the client software on system configurations below either
of these specifications may impact performance and result in errors.
Installing and Opening Standalone RRC
Note: This step is optional. Devices can be accessed from a remote PC
either by installing RRC software or by opening RRC via a web browser.
Accessing Devices via a web browser does not require any software
installation on a remote PC.
This section lists the steps required to invoke RRC using standalone
software, which may be useful for accessing devices via modem or if you
wish to close firewall access to ports 80 and/or 443.
1. Launch your web browser and go to Raritan's website
(http://www.raritan.com/).
2. Click Support in the top navigation bar and then click Firmware
Upgrades in the left navigation panel (or type the URL
http://www.raritan.com/support/firmwareupgrades).
3. Scroll down the page until you see the appropriate product name and
click on it.
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4. Locate the version of the standalone RRC client you are using. The
entry for the standalone RRC client is a .zip file which contains the
release notes and the installer for standalone RRC. Check the
release notes for the latest information.
5. Download the .zip file or simply click on the .zip file entry.
6. Double-click on the installer executable in the .zip file and follow the
instructions in the InstallShield Wizard to complete the RRC
installation. Be sure to check the release notes for the latest
information and any release specific instructions.
Depending upon the configuration of your PC, the RRC installation
program may also automatically install DirectX® and Microsoft®
Foundation Class libraries (if they are required). If they are installed,
you are asked to restart your PC after the installation.
7. A Raritan Remote Client icon appears on your desktop after the
installation is complete. Click on this icon to open the standalone
RRC application.
The standalone application can be uninstalled using the Add or
Remove Programs function in the Windows® Control Panel.
Note: You must uninstall the application before installing a new version
of standalone RRC.
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Opening RRC from a Web Browser
Your device features web browser-access capabilities and can provide a
connection from any Windows-based, remote PC running Microsoft®
Internet Explorer® 6.0/7.0.
Security Settings
To access a device via the web, your web browser must be configured
appropriately on the Internet Explorer security settings tab. Specifically:
"Download Signed ActiveX controls" should be set to either Enable
or Prompt.
"Run ActiveX controls and plug-ins" should be set to either Enable or
Prompt.
Consult your Microsoft Internet Explorer documentation for additional
information.
Note: Microsoft Windows 2000®, Windows XP®, and Windows 2003®
operating systems restrict certain types of users from downloading and
running ActiveX® controls and plug-ins regardless of the settings in
Internet Explorer. Consult your Microsoft Windows documentation for
more information.
To open RRC:
1. Ensure that your browser security settings are configured
appropriately and type the IP address assigned to your device in the
URL field of your web browser.
Note: Devices ship with the default IP address of 192.168.0.192.
Note that an IP address must be used. Host names are not currently
supported.
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You are redirected to an HTTPS (128-bit) secure web page so you
can open RRC.
2. Depending on your browser and its security configuration, you may
see any or all of the following dialogs asking you to confirm you want
to access and open an externally-provided application. Click Yes to
accept these prompts.
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Removing RRC from the Browser Cache
To remove RRC from your browser cache for any reason, follow the
standard procedure for your web browser software.
To remove cached files in Internet Explorer v6.0:
1. If you have used RRC recently, exit all instances of Internet Explorer
and restart Internet Explorer.
2. On the Internet Explorer Tools menu, choose Internet Options.
3. When the Internet Options dialog appears, click on the General
Settings tab and then click Delete Files.
4. Click on the Settings tab and then click View Objects.
5. Internet Explorer displays a list of cached objects. Select any entries
named “TeleControl Class,” “Raritan Console,” or “Power Board” and
delete them.
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Operation
Navigator
The navigator provides a tree view of every known Raritan device. From
this panel, access all Raritan networked devices for which a connection
profile exists and/or all Raritan devices automatically identified on the
network.
Note: Automatic Raritan device identification uses the UDP protocol and
typically identifies all Raritan devices on your subnet. Network
administrators rarely allow UDP broadcasts to function outside of a
subnet. Automatic Raritan device identification finds only those Raritan
devices that are configured to use the default TCP Port (5000) or another
broadcast port, which is defined on the Advanced tab of the Options
dialog (choose Tools > Options to access the Options dialog).
Device Naming in the MPC Navigator
In MPC, devices are named according to the Manager Name field on the
Manager's Network Configuration page. Dominion devices are named
according to the Device Name field on the Dominion Console Network
Settings page.
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Devices in the RRC Navigator
In RRC, profiled devices are listed in the Navigator according to the data
in the Description field of the device's profile. Automatically-identified
devices are identified according to the name assigned to them in that
device's network configuration setting.
Device Ports in the Navigator
For each device to which you are connected, you are able to expand the
tree associated with it to see each device port to which you have access.
Ports with a green icon indicate that you are connected to that port. The
port that is bolded in the Navigator indicates that it is the port currently
displayed (active) in the remote desktop area of the application.
If no name is assigned to a port, by default it is listed in the Navigator as
'Unnamed' for Generation 1 devices and, for the KX II, as
Dominion_KX2_PortN (N = port number).
Depending on the maximum number of KVM sessions the device can
handle at once, if all device ports to which you are connecting are
already occupied, an alert message appears and you must wait until one
of the ports is available in order to connect.
Navigator Icons
Each device in the Navigator is assigned two icons. One icon represents
the device's connection profile and the other icon represents its network
status. A connection profile is generally created by a user in order to
store personalized information about specific devices (see Connection
indicates the current status of the device.
Device Connection Profile Icons (Left Icon)
Icon
Description
Profiled - A network connection profile exists for this
device.
Modem Profile - A modem connection profile exists for
this device.
Not Profiled - The device was found on the network but
a connection profile does not exist for it.
Device Network Status Icons (Right Icon)
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Icon
Description
Connected (green) - You are currently authenticated
and connected to this device.
Available (black) - This device is currently available on
the network but you are not currently connected to it.
Unavailable - A profile exists for this device but it is not
currently available on the network. (Note that all devices
to which you are not currently connected and that have
modem profiles use this icon.)
Port Connection Status Icons
For each server port listed in the Navigator, the following icons can be
associated with it depending on its status:
Icon
Description
Connected
Available for connection.
Unavailable (either no device is connected or access is
blocked).
In use by another user (may be unavailable depending
on permissions).
Customizing the Navigator
Use specific tools in the toolbar to customize some Navigator attributes:
Icon
Action
Description
Display/Hide
Navigator
Select Navigator in the View menu to
toggle between displaying and hiding
the Navigator.
Refresh Navigator Updates the device status information
displayed in the Navigator.
Browse
Discovered
Devices
When enabled, Show Discovered
Devices displays devices that are “not
profiled” but have been found on the
network. This option can also be
enabled by choosing View > Show >
Discovered Devices.
Note: The Browse Discovered Devices
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Icon
Action
Description
option is the only method of connecting
to a Raritan device configured to use a
DHCP IP address.
MPC Navigator Tabs
MPC tabs at the base of its Navigator pane. These tabs allow you to
change how you display devices. Click the View By Name tab to sort the
list alphabetically by name, click the View By IP tab to sort the list
numerically by IP address, or click on the View by Host Name tab to sort
the list alphabetically by display name.
These tabs are available only in the MPC interface.
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Navigator Display and Sort Options
To better organize your view of all ports, use the Show and Sort options
in the View menu. Note that you do not need an open connection to a
target to show and sort targets in the Navigation panel.
Showing Ports
Discovered Devices - Shows or hides discovered devices from the
Navigator view. You will not see broadcast messages when this
option is disabled (not selected).
Unassigned Channels - Shows or hides channels with no assigned
targets. Note that the default for Generation 1 (G1) devices is to
show unassigned channels (option is enabled), whereas the default
is to hide unassigned channels (option is disabled) for Generation 2
(G2) devices.
Tools - Shows or hides the Admin and Diagnostic ports.
Groups - Shows all port groups.
Note: These settings are saved from session to session.
Sorting Ports
Use the Sort options on the View menu to organize port information. You
are able to sort ports by channel number, channel name, or channel
status.
Channel Number - When sorted by channel (View > Sort > Channel),
ports are listed numerically.
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Name - When sorted by name (View > Sort > Name), port names are
sorted alphanumerically within each group.
Status - When sorted by status (View > Sort > Status), ports are
sorted in the following order:
.
.
.
.
Active Channels
Busy Channels
Available Devices
Unavailable Devices
Note: Sorting ports does not apply to KX II-101.
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Set Scan Group
a port scanning feature that searches for selected targets and displays
them in a slide show view, allowing you to monitor up to 32 targets at
one time. You can connect to targets or focus on a specific target as
needed. Scans can include standard targets, blade servers, tiered
Dominion devices, and KVM switch ports.
Note: Scanning for tiered devices is not supported by the Multi-Platform
Client (MPC).
When you start a scan, the Port Scan window opens. As each target is
found, it is displayed as a thumbnail in a slide show. The slide show
scrolls through the target thumbnails based on the default interval of 10
seconds or according to the interval you specify. As the scan scrolls
through the targets, the target that is the focus of the slide show displays
You can change the time between the slide show thumbnail rotation, the
thumbnail focus interval, and the page display settings from the Scan
Settings tab of the Virtual KVM Client (VKC), Active KVM Client (AKC)
and Multi-Platform Client (MPC) Tools > Options dialog. See Scan
The name of the target is displayed below its thumbnail and in the task
bar at the bottom of the window. If a target is busy, a blank screen is
displayed instead of the target server access page.
The status of each target is indicated by green, yellow and red lights that
are displayed below the target thumbnail and, as the target is the focus
of the rotation, in the task bar. The status lights indicate the following:
Green - the target is up/idle or up/connected
Yellow - the target is down but connected
Red - the target is down/idle, busy, or otherwise not accessible
Note: This feature is only supported by the KX II.
To begin a scan in MPC:
1. Click on Set Scan at the bottom of the Navigator.
2. From the list of targets in the Navigator, use Ctrl + click select each
target you want to include in the scan, or use Shift + click to select a
range of targets.
3. Once you've selected all the targets to include in the scan, right click
next to the selected targets and select Start Scan. The targets
detected in the scan are displayed.
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available to you while scanning targets.
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Using Scan Options
Following are options available to you while scanning targets. With the
exception of the Expand/Collapse icon, all of these options are selected
from the Options menu in the upper left of the Port Scan viewer. The
options will return to their defaults when you close the window.
Hide or View Thumbnails
Use the Expand/Collapse icon at the upper left of the window to
hide or view thumbnails. Expanded is the default view.
Pause the Thumbnail Slide Show
Pause thumbnails from rotating between one target and the next by
selecting Options > Pause. Rotating thumbnails is the default setting.
Resume the Thumbnail Slide Show
Resume the thumbnail rotation by selecting Options > Resume.
Size the Thumbnails in the Port Scan Viewer
Enlarge the size of the thumbnails by selecting Options > Size >
360x240.
Minimize the size of the thumbnails by selection Options > Size >
160x120. This is the default thumbnail size.
Change the Orientation of the Port Scan Viewer
View thumbnails along the bottom of the Port Scan viewer by
selecting Options > Split Orientation > Horizontal.
View thumbnails along the right of the Port Scan viewer by selecting
Options > Split Orientation > Vertical. This is the default view.
Toolbars
Standard Toolbar
The Standard toolbar provides one-click access to the most frequently-
used commands.
To display the Standard toolbar:
Choose View > Standard Toolbar.
Following is a list of the buttons in the standard toolbar as well as a
description of the action performed once the buttons are selected.
Additionally, if there are menu options or shortcut menu options that
perform the same task, they are listed, too.
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Button Button
name
Description
New Profile Creates a new Navigator entry for a
Raritan device.
Same result as choosing Connection >
New Profile in the menu.
Connection Opens the Modify Connection Properties
Properties
dialog to manually adjust bandwidth
options (such as connection speed, color
depth, and so forth).
Same as choosing Connection >
Properties or choosing Connection
Properties on the shortcut menu, which is
opened by pressing Ctrl+Left Alt+M.
Video
Settings
Opens the Video Settings dialog, allowing
you to manually adjust video conversion
parameters.
Same as choosing Video > Video Settings
or choosing Video Settings.
Color
Calibration
Adjusts color settings to reduce excess
color noise.
Same as choosing Video > Color Calibrate.
Target
Click to take a screenshot of the target
Screenshot server and save it to a file of your
choosing.
Audio
Click to connect to a digital audio device.
Note: This feature is only available in KX II
2.4.0 or higher.
Synchronize In dual-mouse mode, forces realignment of
Mouse
the target server mouse pointer with the
mouse pointer.
Same as choosing Mouse > Synchronize
Mouse or choosing Synchronize Mouse on
the shortcut menu, which is opened by
pressing Ctrl+Left Alt+M.
Refresh
Screen
Forces a refresh of the video screen.
Same as choosing Video > Refresh Screen
or choosing Refresh Screen on the
shortcut menu, which is opened by
pressing Ctrl+Left Alt+M.
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Button Button
name
Description
Auto-sense Forces a refresh of the video settings
Video
(resolution, refresh rate).
Settings
Same as choosing Video > Video Settings
or choosing Video Settings on the shortcut
menu, which is opened by pressing
Ctrl+Left Alt+M.
Enter On-
Screen
Menu
Not applicable for the device. Used by the
application with other Raritan products.
Same as choosing Keyboard > Enter On-
Screen Menu.
Note: This function is not available on the
KSX II.
Exit On-
Screen
Menu
Not applicable for IP-Reach or Dominion.
Used by the application with other Raritan
products.
Alternatively, select Esc on the keyboard.
Same as choosing Keyboard > Exit On-
Screen Menu.
Note: This function is not available on the
KSX II.
Smart Card Opens a dialog that allows you to select
from a list of mounted smart card readers.
Send
Sends a Ctrl+Alt+Del hot key combination
Ctrl+Alt+Del to the target server.
Same as choosing Keyboard > Send
Ctrl+Alt+Del.
Single
Cursor
Mode
Starts Single Cursor mode in which the
local mouse pointer no longer appears
onscreen.
Same as choosing Mouse > Single Cursor
Mode. Press Ctrl+Alt+X to exit this mode.
Alternatively, choose Single/Double Cursor
from the shortcut menu, which is opened
by pressing Ctrl+Left Alt+M.
Full Screen Maximizes the screen real estate to view
Mode
the target server desktop.
Same as choosing View > Target Screen
Resolution (in MPC) or Full Screen (in
RRC). Alternatively, press Ctrl+Left Alt+M
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Button Button
name
Description
to open the shortcut menu and then
choose Full/Normal Screen or press the F
key on your keyboard.
Scaling
Increases or reduces the target video size
so you can view the entire contents of the
target server window without using the
scroll bar.
Show/Hide Toggles the Navigator panel between
Navigator
visible and hidden.
Same as choosing View > Navigator.
Refresh
Navigator
Forces a refresh of the data displayed in
the Navigator.
Show/Hide Toggles between displaying and not
Browse All
Devices
displaying Raritan devices in the Navigator
that are automatically identified on the
network and that do not have
preconfigured profiles associated with
them.
About
Displays the application version
information.
Same as choosing Help in the menu bar.
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MPC Connected Server(s) Toolbar
The Connected Server(s) toolbar is comprised of a button for each
connected target server port, thus enabling quick access to connected
targets. When you connect to a port, a button corresponding to that port
is added to the toolbar and labeled with the name of the port.
Conversely, when you disconnect from a port, the corresponding button
is removed from the toolbar.
Note: In Single Mouse mode, the Connected Server(s) Toolbar appears
on the target but cannot be accessed.
By default, the Connected Server(s) toolbar is enabled (visible). To
disable it, deselect Connected Server(s) Toolbar in the View menu.
Buttons corresponding to windows that do not support Full Screen mode
are not shown in the toolbar. For example, serial ports, generation one
(G1) admin ports, and G1 diagnostic ports are not displayed in the
toolbar in Full Screen mode.
While in Full Screen mode, view the Connected Server(s) toolbar by
hovering your mouse over the top of the screen. To use this feature, the
Connected Servers Toolbar option must be selected in the View menu.
To display the Connected Server(s) toolbar (when not already
visible):
Choose View > Connected Server(s) Toolbar.
To view the window for a target server:
Click the button that corresponds to the appropriate connected target
server you want to view. The window for the corresponding target
server is displayed and the button for the selected port is highlighted.
In Full Screen mode, note that this action is window swapping, not
video switching.
When you click a button that is already highlighted, the corresponding
window is minimized. If you click that button again, the window is brought
forward and maximized.
Status Bars
MPC Status Bar
The status bar displays session information about your connection to a
Raritan device. This information includes:
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Icon
Session
Description
information
Concurrent
connections
indicator
Indicates that multiple remote users are
currently connected to the same target
server on the device.
One icon indicates a single user is
connected, and two icons indicates two or
more users are connected.
Concurrent connection ability can be set
globally under PC share mode on the
Manager Security Settings page or set
per individual user in the Concurrent
Access Mode setting on the Manager
User Account Settings page. For the
device, concurrent connection ability can
be set using the PC Share Mode option in
the Security Settings page: PC-Share
permits concurrent access and Private
limits server access to one user at a time.
CAP,
NUM,
SCRL
Lock key
indicators
Indicates the status of the current target
KVM Server, in respect to the activation of
the Caps-Lock, Num-Lock, and Scroll-
Lock keys. If these keys are enabled on
the target server being viewed, this
affirmative status is reflected on the status
bar.
Note: If a light is used on your keyboard to indicate the Scroll Lock, Num
Lock, and Caps Lock key is active, it may or may not be in sync with the
lock key indicator status displayed on the status bar. See the status bar
as your guide if this occurs.
RRC Status Bar
The status bar displays session information about your connection to a
Raritan device. This information includes:
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Diagram
key
Session
information
Description
Video sensing Indicates when video sensing occurs
status/path
indicator
during connections to target KVM server
ports.
Bandwidth
Indicates how much of your total
usage indicator available bandwidth is currently being
used. The connection speed setting
determines total available bandwidth.
This setting is defined on the
Compression tab of the Connection
Properties dialog, which is accessed by
choosing Connection > Properties, or
pressing Ctrl+Left Alt+ M and then
choosing Connection Properties.
Security
indicator
Indicates whether the current remote
connection is protected by encryption.
Encryption requirements are set during
configuration of your Raritan device.
When a device is configured for no
encryption or SSL authentication, the
Security Indicator is represented on the
status bar by an open lock icon.
When SSL authentication, data
encryption, or SSL encryption is applied,
the security indicator is represented on
the status bar by a closed lock.
Concurrent
connections
indicator
Indicates that multiple remote users are
currently connected to the same target
server on the device.
One icon indicates a single user is
connected, and two icons indicates two
or more users are connected.
Concurrent connection ability can be set
globally under PC share mode on the
Manager Security Settings page or set
per individual user in the Concurrent
Access Mode setting on the Manager
User Account Settings page. For the
device, concurrent connection ability can
be set using the PC Share Mode option
in the Security Settings page: PC-Share
permits concurrent access and Private
limits server access to one user at a
time.
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Diagram
key
Session
information
Description
Lock key
indicators
Indicates the status of the current target
KVM Server, in respect to the activation
of the Caps-Lock, Num-Lock, and Scroll-
Lock keys. If these keys are enabled on
the target server being viewed, this
affirmative status is reflected on the
status bar.
Note: If a light is used on your keyboard to indicate the Scroll Lock, Num
Lock, and Caps Lock key is active, it may or may not be in sync with the
lock key indicator status displayed on the status bar. See the status bar
as your guide if this occurs.
Screen Modes
Besides a standard view, full screen view and a scaling option are
available. These options increase the remote desktop area and make
viewing the target video easier.
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MPC Full Screen Mode
Full Screen mode provides you with the ability to view the target server
desktop in Full Screen mode, which removes all toolbars from view.
Activate Full Screen mode once you are connected to a target by doing
one of the following:
Click the Full Screen button
the confirmation message that appears.
in the toolbar and then click OK in
Choose View > Full Screen and then click OK in the confirmation
message that appears.
Press Ctrl+Left Alt+M to open the shortcut menu. Next, press the F
key on your keyboard or use your mouse to choose Full/Normal
Screen. Click OK in the confirmation message that appears.
Hover your mouse at the top of the screen while in full screen mode to
display the MPC menus. To exit Full Screen mode, use the shortcut
menu or click the Close icon
that appears at the top right of the page
when you hover your mouse along the top of the screen.
While in Full Screen mode, you are able to view the Connect Server
toolbar by hovering your mouse over the top of the screen. To use this
feature, the Connected Servers Toolbar option must be selected in the
View menu.
Additionally, while in Full Screen mode, your monitor's resolution may be
adjusted to match the resolution of the target server (provided your
graphics system supports it). If your graphics system does not support
the resolution of the target system, you are not able to activate Full
Screen mode and a message appears requesting that you change your
video resolutions first.
Tip: To view the video resolutions your system supports in a Windows®
operating system environment, access your computer's Control Panel
from the Windows Start menu, double-click Display, and click the
Settings tab.
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RRC Full Screen Mode
Full screen mode removes the surrounding RRC graphical interface and
your local desktop area, filling your screen with the video from the target
server. Your screen's resolution is adjusted to match the resolution of the
target server (provided your graphics system supports it). If your
graphics system does not support the resolution of the target system,
you are unable to activate full screen mode and a message appears
requesting that you change your video resolutions first.
Note: To view the video resolutions your system supports in a Windows®
operating system environment, access your computer's Control Panel
from the Windows Start menu, double-click on Display, and click on the
Settings tab.
Activate full screen mode in one of the following ways once you are
connected to a target:
Click the Full Screen icon
confirmation message that appears.
in the toolbar and then click OK in the
Choose View > Full Screen and then click OK in the confirmation
message that appears.
Press Ctrl+Left Alt+M to open the shortcut menu. Next, press the F
key on your keyboard or use your mouse to choose Full/Normal
Screen. Click OK in the confirmation message that appears.
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MPC Scaling
Scaling your target window size allows you to view the entire contents of
the target server window. This feature increases or reduces the size of
the target video to fit the window size and maintains the aspect ratio.
This allows you to see the entire target server desktop while in standard
view.
To activate Scaling, do one of the following:
Choose View > Scale Video.
Click the Scaling button
on the toolbar.
To exit this mode and return the target window to its previous size,
deselect Scale Video on the View menu or click the Scaling button
once again.
Note: Enabling Scale Video scales the complete target video image to fit
the remote desktop area as it grows or shrinks. Combine this setting with
target screen resolution for a 'full page' effect on targets with a higher
resolution than your desktop.
RRC Scaling
Scaling your target window size allows you to view the entire contents of
the target server window. This feature increases or reduces the size of
the target video to fit the window size and maintains the aspect ratio.
This allows you to see the entire target server desktop while in standard
view.
To activate Scale Video mode, do one of the following:
Choose View > Scale.
Click the Scaling button
on the toolbar.
To exit this mode and return the target window to its previous size,
choose Scale on the View menu or click the Scaling button once again.
Note: Enabling Scale Video scales the complete target video image to fit
the remote desktop area as it grows or shrinks. Combine this setting with
target screen resolution for a full page effect on targets with a higher
resolution than your desktop.
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Auto-Scroll
The auto-scroll feature automatically scrolls the video display in the
direction of the cursor as the cursor approaches the edge of the display.
A thin border appears around the perimeter of the remote desktop area
to indicate the function is on. When enabled, if you see scroll bars and
then move the cursor onto the border, the page automatically scrolls in
the appropriate direction.
The scroll border is activated by selecting Show Scroll Borders in the
Options dialog, which is accessed by choosing Tools > Options.
Connection Profiles
Connection profiles store important information about your Raritan
device such as the IP address, custom TCP ports, preferred
compression settings, and custom security keys. A profile is required to
access devices outside your subnet and to access devices using a dial-
up connection.
Through profiles, you can set up personalized connections. These
profiles are not shared among other users.
The information collected when creating a new connection profile differs
based on Generation 1 and Generation 2 devices.
Tip: If your Raritan device is configured to use a custom TCP port or a
group security key, first create a connection profile to access the device.
Managing Profiles in KX, KSX and KX-101 G1 Devices
Creating, Modifying and Deleting Profiles in MPC
To create a profile:
1. There are two ways to create a profile:
.
For automatically discovered devices, right-click the device name
in the Navigator and choose Add Profile from the shortcut menu.
.
For other devices, choose Connection > New Profile.
The Add Connection dialog appears. Options are organized into
three tabs.
Note: The Compression and Security tabs are not available for
Generation 2 devices.
Connect Tab
2. On the Connect tab, type a meaningful description of the device in
the Description field. This description identifies the Raritan device in
the Navigator.
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3. From the Product drop-down, choose the Raritan product you are
using.
TCP/IP Connections
4. Select the type of connection from the Connection Type drop-down.
a. If TCP/IP Connection is selected for a LAN/WAN connection,
complete the information in the "Find Raritan device By" section:
.
.
Type the IP address assigned to your Raritan device.
Type the name assigned to your Raritan device during initial
setup.
.
Type the Domain Name Server (DNS) name in the Host Name
field. Use this option if you use a DNS server to resolve a DNS
name to the IP address assigned to your Raritan device.
Dial-up Connections
a. Select Dial Up Connection from the Connection Type drop-down
for a direct analog modem connection to the Raritan device.
Type the parameters that should be used to establish a
connection.
.
Enter the phone number for the dial-up connection. Remember to
include any additional codes that should be dialed to establish a
connection, such as country codes, area codes, or outside line
access codes.
.
Select the modem (as configured in Windows) from the drop-
down list that will be used to dial and connect to your Raritan
device.
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Note: For security reasons, you must use the MPC standalone client
if you require modem access. Further, one modem on a client PC
can be used for only one device connection.
Note: Dial-up is not support in KX II-101.
5. Select the Use Default Port Number checkbox to use the default port
number (5000). For TCP Ports, devices are automatically configured
to use TCP Port 5000 when communicating with the client.
If you do not want to use the default port number, deselect the
checkbox and type the port number in the Port Number field.
Compression Tab
6. Set the Connection Speed.
Use this setting to manually adjust the connection speed to
accommodate bandwidth constraints. Devices can automatically
detect available bandwidth and not limit bandwidth use. However,
you can also adjust this usage according to your needs. Depending
on the Raritan device in use, different options may be available:
.
.
.
.
.
.
.
.
Auto Detect
1G Ethernet
100mb Ethernet
10mb Ethernet
1.5mb (Max DSL/T1)
1mb (Fast DSL/T1)
512 kb (Medium DSL/T1)
384 kb (Slow DSL/T1)
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.
.
.
.
.
256 kb (Cable)
128 kb (Dual ISDN)
56 kb (ISP Modem)
33 kb (Fast Modem)
24 kb (Slow Modem)
Note: Raritan recommends that if you are connecting to the device
via modem, you set the connection speed to 33kb.
7. Set the Color Depth.
Devices can dynamically adapt the color depth transmitted to remote
users in order to maximize usability in all bandwidths. Select from
among the options in the drop-down list. Depending on the Raritan
device in use, different options may be available:
.
.
.
.
.
.
.
15-bit RGB Color
8-bit RGB Color
4-bit Color
4-bit Gray
3-bit Gray
2-bit Gray
Black and White
Important: For most administrative tasks (server monitoring,
reconfiguring, and so forth), administrators do not require the full 24-
bit or 32-bit color spectrum made available by most video graphics
cards. Attempting to transmit such high color depths wastes network
bandwidth.
Note: If you are connecting to the device via a modem, Raritan
recommends setting the color depth to 4-bit gray.
8. Select Progressive Update to increase the usability in constrained
bandwidth environments. When Progressive Update is enabled, the
device initially sends an image of the remote desktop at lower color
depths. Higher color depth images are provided as the bandwidth
allows.
Note: When Color Depth is set to Auto Select Color (default),
Progressive Update is automatic. The device will enable/disable
Progressive Update as required, disabling it for fast connections and
enabling it for slow connections.
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9. Selecting the Internet Flow Control checkbox ensures that packets
transmitted by the device are received and reconstructed by the
client application in the correct order. This is useful when using a
device over an unpredictable public WAN (particularly in international
scenarios).
10. Use the slider to select the desired level of video Smoothing (15-bit
mode only). The level determines how aggressively to blend page
regions with small color variation into a single, smooth color.
Smoothing improves the appearance of the target video by reducing
the video noise that is displayed.
11. Select "Frames per second". This setting instructs MPC on how often
to redraw the video display of the target. This only affects the client
display behavior and has no bearing on the data rate of the video
being sent to the client. Setting this option higher makes the video
appear smoother but also requires more processing power.
Security Tab
12. Enter the private security key in the Private Key field if your device is
configured to use a private security key. Entering a security key
allows you to gain the authorization required to initiate a connection
to that device.
13. Retype the private security key in the Confirm Private Key field to
ensure no typographical errors were made.
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14. Click OK to create the connection profile.
To modify a profile:
1. Select the device in the Navigator panel and right-click it.
2. Choose Modify Profile. The Modify Connection dialog appears.
3. Update the fields as appropriate.
4. Click OK.
To delete a profile:
1. Select the device with a profile in the Navigator and right-click it.
2. Choose Delete Profile.
3. When prompted to confirm the deletion, click Yes to delete the profile
for this device or click No to return to the application without deleting.
Note: The device only supports modem connections to the Administrative
functions in MPC. Port functions are not supported via modem.
Creating, Modifying and Deleting Profiles in RRC
To create a profile:
1. There are two ways to create a profile:
.
For automatically discovered devices, right-click the device name
in the Navigator and choose Add Profile from the shortcut menu.
.
For other devices, choose Connection > New Profile.
The Add Connection dialog appears. Options are organized into
three tabs.
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Note: The Compression and Security tabs are not available for
Generation 2 devices.
Connect Tab
2. On the Connect tab, type a meaningful description of the device in
the Description field. This description identifies the Raritan device in
the Navigator.
3. Select Dial Up Connection from the Connection Type drop-down for
a direct analog modem connection to the Raritan device. Type the
parameters that MPC or RRC should use to establish a connection.
Dial up connection does not apply to Generation 2 (G2) or KX101.
.
Enter the phone number for the dial-up connection. Remember to
include any additional codes that should be dialed to establish a
connection, such as country codes, area codes, or outside line
access codes.
.
Select the modem (as configured in Windows) from the drop-
down list that will be used to dial and connect to your Raritan
device.
Note: For security reasons, you must use the MPC standalone client
if you require modem access. Further, one modem on a client PC
can be used for only one device connection.
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4. Select the Use Default Port Number checkbox to use the default port
number (5000). For TCP Ports, devices are automatically configured
to use TCP Port 5000 when communicating with the client.
If you do not want to use the default port number, deselect the
checkbox and type the port number in the Port Number field.
Compression Tab
5. Set the Connection Speed.
Use this setting to manually adjust the connection speed to
accommodate bandwidth constraints. Devices can automatically
detect available bandwidth and not limit bandwidth use. However,
you can also adjust this usage according to your needs. Depending
on the Raritan device in use, different options may be available:
.
.
.
.
.
.
.
.
.
.
.
.
.
Auto Detect
1G Ethernet
100mb Ethernet
10mb Ethernet
1.5mb (Max DSL/T1)
1mb (Fast DSL/T1)
512 kb (Medium DSL/T1)
384 kb (Slow DSL/T1)
256 kb (Cable)
128 kb (Dual ISDN)
56 kb (ISP Modem)
33 kb (Fast Modem)
24 kb (Slow Modem)
6. Set the Color Depth.
Devices can dynamically adapt the color depth transmitted to remote
users in order to maximize usability in all bandwidths. Select from
among the options in the drop-down list. Depending on the Raritan
device in use, different options may be available:
.
.
.
.
.
.
.
15-bit RGB Color
8-bit RGB Color
4-bit Color
4-bit Gray
3-bit Gray
2-bit Gray
Black and White
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Important: For most administrative tasks (server monitoring,
reconfiguring, and so forth), administrators do not require the full 24-
bit or 32-bit color spectrum made available by most video graphics
cards. Attempting to transmit such high color depths wastes network
bandwidth.
7. Select Progressive Update to increase the usability in constrained
bandwidth environments. When Progressive Update is enabled, the
device initially sends an image of the remote desktop at lower color
depths. Higher color depth images are provided as the bandwidth
allows.
Note: When Color Depth is set to Auto Select Color (default),
Progressive Update is automatic. The device will enable/disable
Progressive Update as required, disabling it for fast connections and
enabling it for slow connections.
8. Selecting the Internet Flow Control checkbox ensures that packets
transmitted by the device are received and reconstructed by the
client application in the correct order. This is useful when using a
device over an unpredictable public WAN (particularly in international
scenarios).
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9. Use the slider to select the desired level of video Smoothing (15-bit
mode only). The level determines how aggressively to blend page
regions with small color variation into a single, smooth color.
Smoothing improves the appearance of the target video by reducing
the video noise that is displayed.
Security Tab
10. Enter the private security key in the Private Key field if your device is
configured to use a private security key. Entering a security key
allows you to gain the authorization required to initiate a connection
to that device.
11. Retype the private security key in the Confirm Private Key field to
ensure no typographical errors were made.
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12. Click OK to create the connection profile.
Managing Profiles in KX, KSX and KX-101 G2 Devices
Creating, Modifying and Deleting Profiles in MPC - Generation 2 Devices
To create a profile:
1. There are two ways to create a profile:
.
For automatically discovered devices, right-click the device name
in the Navigator and choose Add Profile from the shortcut menu.
.
For other devices, choose Connection > New Profile.
The Add Connection dialog appears. Options are organized into
three tabs.
Note: The Compression and Security tabs are not available for
Generation 2 devices.
2. On the Connect tab, type a meaningful description of the device in
the Description field. This description identifies the Raritan device in
the Navigator.
3. From the Product drop-down, choose the Raritan product you are
using.
4. Select the type of connection from the Connection Type drop-down.
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TCP/IP Connections
a. If TCP/IP Connection is selected for a LAN/WAN connection,
complete the information in the "Find Raritan device By" section:
.
.
Type the IP address assigned to your Raritan device.
Type the name assigned to your Raritan device during initial
setup.
.
Type the Domain Name Server (DNS) name in the Host Name
field. Use this option if you use a DNS server to resolve a DNS
name to the IP address assigned to your Raritan device.
a. To use the default port settings for the HTTPS port (port 443)
and the Discovery port (port 5000), leave their respective Use
Default checkboxes selected. As long as the Use Default
checkboxes are selected, the HTTPS Port and Discovery Port
fields are not active.
If you would like to change the default ports to other ports,
deselect the respective Use Default checkbox and enter the port
in the appropriate field. For example, to change the HTTPS port,
deselect its Use Default checkbox and enter the port number in
the HTTPS field.
Dial-up Connection
b. Select Dial Up Connection from the Connection Type drop-down
for a direct analog modem connection to the Raritan device.
Type the parameters that should be used to establish a
connection.
.
Enter the phone number for the dial-up connection. Remember to
include any additional codes that should be dialed to establish a
connection, such as country codes, area codes, or outside line
access codes.
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.
Select the modem (as configured in Windows) from the drop-
down list that will be used to dial and connect to your Raritan
device.
Note: For security reasons, you must use the MPC standalone client
if you require modem access. Further, one modem on a client PC
can be used for only one device connection.
a. To use the default port settings for the HTTPS port (port 443)
and the Discovery port (port 5000), leave their respective Use
Default checkboxes selected. As long as the Use Default
checkboxes are selected, the HTTPS Port and Discovery Port
fields are not active.
If you would like to change the default ports to other ports,
deselect the respective Use Default checkbox and enter the port
in the appropriate field. For example, to change the HTTPS port,
deselect its Use Default checkbox and enter the port number in
the HTTPS field.
To modify a profile:
1. Select the device in the Navigator panel and right-click it.
2. Choose Modify Profile. The Modify Connection dialog appears.
3. Update the fields as appropriate.
4. Click OK.
To delete a profile:
1. Select the device with a profile in the Navigator and right-click it.
2. Choose Delete Profile.
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3. When prompted to confirm the deletion, click Yes to delete the profile
for this device or click No to return to the application without deleting.
Establishing a New Connection
Note: Depending on your version of the JRE™, you might receive a
certificate message when using the standalone application to access a
Dominion device. You have to accept the certificate in order to establish
the connection.
To connect to a device, double-click the device's icon in the Navigator,
then type your user name and password to connect. Right-click the
device name in the Navigator and select New Connection.
Note: The default device login user name is admin and the default
password is raritan. You have administrative privileges using these login
credentials.
If you do not see an icon for your device in the Navigator, follow the
instructions on creating new profiles, which is available in this section.
If you are having problems connecting to a device, be sure to check the
following:
User name - Raritan usernames are not case-sensitive.
Password - Raritan passwords are case-sensitive.
TCP Port - If you have configured your device to use a non-default
TCP Port, this information must be entered into its connection profile.
Firewall Settings - If you are accessing a device through a firewall,
that firewall must be configured to allow two-way communication on
TCP Port 5000 (or the custom TCP Port to which your device has
been configured).
Security Key - If you have configured your device to require a group
security key, that key must be entered into the device's connection
profile.
Note: If you are running MPC on Internet Explorer® with both a Microsoft®
firewall and a non-Microsoft firewall utility installed, IE displays a
message telling you that MPC is already running (even if it is not in fact
running). To avoid this, deactivate one of your firewalls, or use a browser
such as Firefox®.
Connection Information
To obtain information about your connection:
Choose Connection > Connection Info. The Connection Info dialog
appears.
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Generation 1 Devices
The following information is displayed about a current connection to
Generation 1 devices:
Connection
information
Description
Device name
IP address
Port
The name of your device.
The IP address of your device.
The KVM Communication TCP/IP Port used to
access the target device.
Data in/second
Data out/second
FPS
Data rate in.
Data rate out.
The frames per second transmitted for video.
The duration of the connect time.
Connect time
Horizontal resolution The page resolution horizontally.
Vertical resolution
Refresh rate
The page resolution vertically.
How often the page is refreshed.
The RFB Protocol version.
Protocol version
Oldest supported
version
The oldest supported version of the client
software.
Hardware version
Software version
0 - Obsolete
3 (Software version)
Post code
Power on self-test error code. 0 = no error.
Network flags
A list of the various network options that have
been enabled or disabled such as DHCP, dial-
in, autodetection, and so on.
Security flags
Options
A list of the various security options that have
been enabled or disabled such as SSL
encryption, SNMP, and so on.
RFP and TR support enabled or disabled.
Frame grabber info 0 - not used
KME info
KME version number for systems that use the
KME.
Serial Info
Serial devices
Video devices count Number of video devices detected.
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Connection
information
Description
Serial devices count Number of serial devices detected.
Reserved
FPS*
0 - not used
Frames per second
* Available only in MPC.
To copy this information:
Click Copy to Clipboard in the Connection Info dialog. The
information is now available to be pasted into the program of your
choice.
Generation 2 Devices
The following information is displayed about a current connection to
Generation 2 devices:
Connection
information
Description
Device name
IP address
Port
The name of your device.
The IP address of your device.
The KVM Communication TCP/IP Port used to
access the target device.
Data in/second
Data out/second
FPS
Data rate in.
Data rate out.
The frames per second transmitted for video.
The duration of the connect time.
Connect time
Horizontal resolution The page resolution horizontally.
Vertical resolution
Refresh rate
The page resolution vertically.
How often the page is refreshed.
The RFB Protocol version.
Protocol version
To copy this information:
Click Copy to Clipboard in the Connection Info dialog. The
information is now available to be pasted into the program of your
choice.
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Connecting to a Remote KVM Console
Once you establish a connection with a Raritan device, that device's icon
in the Navigator can be expanded to display all ports enabled for remote
access.
Choose one of the following options to establish a remote KVM console
connection:
Double-click the KVM port. This method closes any previous
connection before connecting to the new port.
Right-click the port and choose Switch from the shortcut menu. This
method closes any previous connection before connecting to the
new port.
Right-click the port and choose New Connection from the shortcut
menu. This method allows you to connect to the selected port
without closing any previous connections and creates a new
connection if the device supports multiple concurrent connections.
Once connected, Raritan KVM over IP devices display real-time video
output of the target server (this video is compressed and encrypted
according to the configuration settings specified by the administrator).
You now have complete, low-level control of the KVM console as if you
were physically located next to the server.
To close a connection, right-click the connected device and choose
Disconnect.
To exit completely, choose Connection > Exit.
Closing a Remote Connection
To close the connection:
1. Select the device in the Navigator and right-click it.
2. Choose Disconnect from the shortcut menu.
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3. To exit completely, click Exit on the Connection menu
Shortcut Menu
To access the shortcut menu, use either the default keyboard
combination of Ctrl+Left Alt+M or the keyboard combination you assign.
See Changing the Shortcut Menu Keyboard Combination (on page
98) for more information.
TIP: If at some point you forget the keyboard combination used to open
the shortcut menu, press Ctrl+Left Alt at the same time. The keyboard
combination is displayed across the bottom of the page for five seconds.
Shortcut Menu Key Options
Execute any of the commands on the shortcut menu by either choosing
the command in the menu or using a key combination. If you are using a
key combination to execute a command, press Ctrl+Left Alt+M and then
press the key on your keyboard that corresponds to the underlined letter
in the shortcut menu. For example, press Ctrl+Left Alt+M+F to enter Full
Screen mode. See the table below for information on invoking
commands from the shortcut menu using keyboard combinations.
Note: You must use the Left Alt key on your keyboard when using the
Ctrl+Left Alt combination.
To
Press Ctrl+Left Alt+M+
Toggle between Full/Normal screen
mode*
F
Display connection information*
Display or set connection properties*
Display or set video settings*
Refresh the page
I
P
V
R
Y
S
Synchronize mouse
Change to/from single/double cursor
mode
Send Ctrl+Alt+Del to the target
system
D
Connect Drive
T
E
N
Connect CD-ROM/ISO Image
Send Ctrl+Alt+M to the target system
Exit a dialog or menu without altering Esc
the keyboard state
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To
Press Ctrl+Left Alt+M+
Send Left Alt+Tab
Auto Sense
T
A
C
Calibrate Color
* If Full Screen mode is active, executing this command automatically
ends Full Screen mode.
Changing the Shortcut Menu Keyboard Combination
To change the keyboard combination, do the following:
1. Choose Tools > Options to open the Options dialog.
2. From the Keyboard Shortcut Menu HotKey drop-down, select the
keyboard combination you want to use to open the shortcut menu.
3. Click OK or Apply.
Once a new keyboard combination is assigned, the new combination is
displayed in the shortcut menu and in the onscreen message that
displays when the combination is used.
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Keyboard Macros
A hot key combination is a set of keystrokes that performs an action
when pressed. For example, the hot key combination Ctrl+Alt+0 might be
created to minimize all windows.
A keyboard macro is a shortcut that sends a hot key combination to a
target server. Using keyboard macros ensures that hot key combinations
intended to be used on the target server are sent to and interpreted only
by the target server, and not by the computer on which the client is
running.
Raritan strongly suggests the use of keyboard macros instead of hot key
combinations since certain hot key combinations have been found not to
work properly, depending on the platform and behavioral difference
between the application and web browser version. Specifically, using hot
keys can result in your own client PC intercepting the command and
performing the action instead of sending the command to the target
server as intended.
Note: In MPC, foreign keyboard layouts are not supported when using
keyboard macros, except for those keys listed in the Add Keyboard
Macro dialog for Japanese and Korean.
Note: Keyboard macros created in AKC cannot be used in MPC and vice
versa.
Building a Keyboard Macro
To build a macro:
1. Click Keyboard > Keyboard Macros. The Keyboard Macros dialog
appears.
2. Click Add. The Add Keyboard Macro dialog appears.
3. Type a name for the macro in the Keyboard Macro Name field. This
name appears in the Keyboard menu after it is created.
4. From the Hot-Key Combination field, select a keyboard combination
from the drop-down list. This allows you to execute the macro with a
predefined keystroke. Optional
5. In the Keys to Press drop-down list, select each key you would like to
use to emulate the keystrokes that is used to perform the command.
Select the keys in the order by which they are to be pressed. After
each selection, select Add Key. As each key is selected, it appears
in the Macro Sequence field and a Release Key command is
automatically added after each selection.
6. To use the Send Text to Target function for the macro, click the
Construct Macro from Text button.
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7. For example, create a macro to close a window by selecting Left Ctrl
+ Esc. This appears in the Macro Sequence box as follows:
Press Left Ctrl
Release Left Ctrl
Press Esc
Release Esc
8. Review the Macro Sequence field to be sure the macro sequence is
defined correctly.
a. To remove a step in the sequence, select it and click Remove.
b. To change the order of steps in the sequence, click the step and
then click the up or down arrow buttons to reorder them as
needed.
9. Click OK to save the macro. Click Clear to clear all field and start
over. When you click OK, the Keyboard Macros dialog appears and
lists the new keyboard macro.
10. Click Close to close the Keyboard Macros dialog. The macro now
appears on the Keyboard menu in the application. Select the new
macro on the menu to run it or use the keystrokes you assigned to
the macro.
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Running a Keyboard Macro
Once you have created a keyboard macro, execute it using the keyboard
macro you assigned to it or by choosing it from the Keyboard menu.
Run a Macro from the Menu Bar
When you create a macro, it appears under the Keyboard menu.
Execute the keyboard macro by clicking on it in the Keyboard menu.
Run a Macro Using a Keyboard Combination
If you assigned a keyboard combination to a macro when building it, you
can execute the macro by pressing its assigned keystrokes. For
example, press the keys Ctrl+Alt+0 simultaneously to minimize all
windows on a Windows target server.
Modifying and Removing Keyboard Macros
To modify a macro:
1. Choose Keyboard > Keyboard Macros. The Keyboard Macros dialog
appears.
2. Choose the macro from among those listed.
3. Click Modify. The Add/Edit Macro dialog appears.
4. Make your changes.
5. Click OK.
To remove a macro:
1. Choose Keyboard > Keyboard Macros. The Keyboard Macros dialog
appears.
2. Choose the macro from among those listed.
3. Click Remove. The macro is deleted.
Ctrl+Alt+Del Macro
Due to its frequent use, a Ctrl+Alt+Delete macro is preprogrammed.
Clicking on the Ctrl+Alt+Delete button
in the toolbar sends this key
sequence to the server or to the KVM switch to which you are currently
connected.
In contrast, if you were to physically press the Ctrl+Alt+Del keys, the
command would first be intercepted by your own PC due to the structure
of the Windows operating system, instead of sending the key sequence
to the target server as intended.
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Send Text to Target
You are able to paste text from the client machine to the target using the
Send Text to Target option on the Keyboard menu.
To send text to a target:
1. Select Keyboard > Send Text to Target.
2. In the Send Text dialog, paste the text from the client machine in the
space provided.
3. If needed, select the "Target system is set to the US/International
keyboard layout" checkbox to specify that a US/International English
keyboard on the target.
4. Click OK.
Common Hot Key Exceptions for MPC
The following common hot key combinations are not sent to the target
system:
Hot Key
Description
Combination
Ctrl+Alt+Delete The sequence is sent to the local system and the
Windows® Security (Task Manager, Shutdown, and
so on) dialog is displayed.
Ctrl+Left Alt+M Brings up the shortcut menu.
Print Scrn
Alt+Tab
Treated locally and copies the page to the clipboard.
Switches between open Windows on the local
machine.
Ctrl+Esc
+ E
Opens the Start menu on the local machine.
Windows button + E launches Windows Explorer®
on the local machine.
Windows button + F is used to find files and folders
on the local machine.
+ F
Windows button + M minimizes all windows on the
local machine.
+ M
The following hot key combination exception affects both the remote
KVM target and local machine:
Hot Key
Description
Combination
Alt + F4
Depending on the focus, this combination closes the
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Hot Key
Description
Combination
application window. Specifically, if the focus is on
the application, the application closes. If the focus is
on an application‟s title bar in the target‟s video, that
application closes.
Following are limitations to specific keyboards and hot key combinations:
Hot Key
Description
Combination
Alt Gr
Because of a limitation in the Java™ Runtime
Environment (JRE™), Fedora®, Linux®, and Solaris™
clients receive an invalid response from Alt Gr on
United Kingdom and US International language
keyboards.
For Fedora, Linux, and Solaris using Java 1.6, the
keyPressed and keyReleased events for Alt Gr are
identified as an “unknown key code”.
Alt+SysRq+[key]
Since the SysRq keyboard stroke is used by some
operating systems as a print shortcut, the Alt +
SysRq + [key] combination is supported only as a
macro when using the device with RRC and MPC
to a Linux target.
Common Hot Key Combinations for RRC
The following common hot key combinations are not sent to the target
system:
Hot Key
Description
Combination
Ctrl+Alt+Delete Reboots the computer. The sequence is sent to the
local system and the Windows® Security (Task
Manager, Shutdown, and so on) dialog is displayed.
Ctrl+Num Lock This toggles the state of the Num Lock light if the
Num Lock state on the local system is not the same
as the target system.
Ctrl+Caps Lock This toggles the state of the Caps Lock light if the
Caps Lock state of the local system is not the same
as the target system.
Ctrl+Scroll Lock This toggles the state of the Scroll Lock light if the
Scroll Lock state of the local system is not the same
as the target system.
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Hot Key
Description
Combination
Ctrl+Left Alt+M Brings up the shortcut menu.
Print Scrn
Treated locally and copies the page to the clipboard.
Following are limitations to specific keyboards and hot key combinations:
Hot Key
Description
Combination
Alt+SysRq+[key]
Since the SysRq keyboard stroke is used by
some operating systems as a print shortcut, the
Alt + SysRq + [key] combination is supported
only as a macro when using the device with RRC
and MPC to a Linux® target.
Digital Audio
The KX II 2.4.0 (and later) supports end-to-end bidirectional digital audio
connections for digital audio playback and capture devices from a remote
client to a target server. The audio devices are accessed over a USB
connection. A D2CIM-DVUSB and the current device firmware are
required.
Windows®, Linux® and Mac® operating systems are supported. The
Virtual KVM Client (VKC), Active KVM Client (AKC) and Multi-Platform
Client (MPC) support connections to audio devices.
Note: Audio CDs are not supported by virtual media so will not work with
the audio feature.
Before you begin using the audio feature, Raritan recommends you
review the audio related information documented in the following
sections of Help:
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Supported Audio Device Formats
The KX II 2.4.0 (and later) supports one playback device and one record
device on a target at a time. The following audio device formats are
supported:
Stereo, 16 bit, 44.1K (Playback only)
Mono, 16 bit, 44.1K (Playback only)
Stereo, 16 bit, 22.05K (Playback only)
Mono, 16 bit, 22.05K (Playback only)
Stereo, 16 bit, 11.025K (Playback and Capture)
Mono, 16 bit, 11.025K (Playback and Capture)
Connecting and Disconnecting a Digital Audio Device
To connect to an audio device from the Multi-Platform Client
(MPC):
1. Connect the audio device to the target prior to launching MPC. This
must done prior to connecting to the device through the MPC.
2. Connect to the target through MPC.
3. Connect to the target from the Port Access page.
4. Once connected, click the Audio icon
in the toolbar. The
Connect Audio Device dialog appears. A list of available audio
device connected to the remote client PC is displayed.
Note: If there are no available audio devices connected to the remote
client PC, the Audio icon is grayed out. .
5. Check Connect Playback Device if you are connecting to a playback
device.
6. Select the device that you wish to connect from the drop-down list.
7. Select the audio format for the playback device from the Format:
drop-down.
Note: Select the format that you wish to use based on the available
network bandwidth. Formats with lower sampling rates consume less
bandwidth and may tolerate more network congestion.
8. Check Connect Recording Device if you are connecting a recording
device.
9. Select the device that you wish to connect from the drop-down list.
10. Select the audio format for the recording device from the Format:
drop-down.
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11. Click OK. If the audio connection is established, a confirmation
message appears. Click OK.
If the connection was not established, an error message appears.
Once an audio connection is established, that Audio menu is
changed to Disconnect Audio.
To disconnect from the audio device:
Click the Audio icon
in the toolbar and select OK when you are
prompted to confirm the disconnect. A confirmation message appears.
Click OK.
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Video Properties
Refreshing the Screen
The Refresh Screen command forces a refresh of the video screen.
Video settings can be refreshed automatically in several ways:
The Refresh Screen command forces a refresh of the video screen.
The Auto-sense Video Settings command automatically detects the
target server's video settings.
The Calibrate Color command calibrates the video to enhance the
colors being displayed.
In addition, you can manually adjust the settings using the Video Settings
command.
To refresh the video settings, do one of the following:
Choose Video > Refresh Screen or click the Refresh Screen button
in the toolbar.
If the video card you are using on the target uses custom software and
you are accessing the target through MPC or VKC, you may need to
change the maximum refresh rate of the monitor in order for the refresh
rate to take effect on the target.
To adjust the monitor refresh rate:
1. In Windows®, select Display Properties > Settings > Advanced to
open the Plug and Play dialog.
2. Click on the Monitor tab.
3. Set the 'Screen refresh rate' to any rate above 100Hz.
4. Click OK and then OK again to apply the setting.
Auto-Sense Video Settings
The Auto-sense Video Settings command forces a re-sensing of the
video settings (resolution, refresh rate) and redraws the video screen.
To automatically detect the video settings, do the following:
Choose Video > Auto-sense Video Settings or click the Auto-Sense
Video Settings button in the toolbar. A message stating that the
auto adjustment is in progress appears.
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Calibrating Color
Use the Calibrate Color command to optimize the color levels (hue,
brightness, saturation) of the transmitted video images. The color
settings are on a target server-basis.
Note: The Calibrate Color command applies to the current connection
only.
To calibrate the color, do the following:
Choose Video > Calibrate Color or click the Calibrate Color button
in the toolbar. The target device screen updates its color
calibration.
Adjusting Video Settings
Use the Video Settings command to manually adjust the video settings.
To change the video settings:
1. Choose Video > Video Settings or click the Video Settings button
in the toolbar to open the Video Settings dialog.
2. Adjust the following settings as required. As you adjust the settings
the effects are immediately visible:
a. Noise Filter
The device can filter out the electrical interference of video output
from graphics cards. This feature optimizes picture quality and
reduces bandwidth. Higher settings transmit variant pixels only if
a large color variation exists in comparison to the neighboring
pixels. However, setting the threshold too high can result in the
unintentional filtering of desired screen changes.
Lower settings transmit most pixel changes. Setting this
threshold too low can result in higher bandwidth use.
b. PLL Settings
Clock - Controls how quickly video pixels are displayed across
the video screen. Changes made to clock settings cause the
video image to stretch or shrink horizontally. Odd number
settings are recommended. Under most circumstances this
setting should not be changed because the autodetect is usually
quite accurate.
Phase - Phase values range from 0 to 31 and will wrap around.
Stop at the phase value that produces the best video image for
the active target server.
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c. Brightness: Use this setting to adjust the brightness of the target
server display.
d. Brightness Red - Controls the brightness of the target server
display for the red signal.
e. Brightness Green - Controls the brightness of the green signal.
f. Brightness Blue - Controls the brightness of the blue signal.
g. Contrast Red - Controls the red signal contrast.
h. Contrast Green - Controls the green signal.
i. Contrast Blue - Controls the blue signal.
If the video image looks extremely blurry or unfocused, the
settings for clock and phase can be adjusted until a better image
appears on the active target server.
Warning: Exercise caution when changing the Clock and Phase
settings. Doing so may result in lost or distorted video and you may
not be able to return to the previous state. Contact Raritan Technical
Support before making any changes.
j. Horizontal Offset - Controls the horizontal positioning of the
target server display on your monitor.
k. Vertical Offset - Controls the vertical positioning of the target
server display on your monitor.
Using Screenshot from Target
You are able to take a screenshot of a target server using the
Screenshot from Target server command. If needed, save this
screenshot to a file location of your choosing as a bitmap, JPEG or PNG
file.
To take a screenshot of the target server:
1. Select Video > Screenshot from Target or click the Screenshot from
Target button
on the toolbar.
2. In the Save dialog, choose the location to save the file, name the file,
and select a file format from the 'Files of type' drop-down.
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3. Click Save to save the screenshot.
Changing the Maximum Refresh Rate
If the video card you are using on the target uses custom software and
you are accessing the target through MPC or VKC, you may need to
change the maximum refresh rate of the monitor in order for the refresh
rate to take effect on the target.
To adjust the monitor refresh rate:
1. In Windows®, select Display Properties > Settings > Advanced to
open the Plug and Play dialog.
2. Click on the Monitor tab.
3. Set the 'Screen refresh rate'.
4. Click OK and then OK again to apply the setting.
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Mouse Options
Single Cursor Mode/Dual Cursor Mode
When remotely viewing a target server that uses a mouse, two mouse
cursors are displayed on the remote desktop. When your mouse pointer
lies within the remote desktop area, mouse movements and clicks are
directly transmitted to the connected target server. The pointer,
generated by the operating system, slightly leads the target server's
mouse pointer during movement. This is a result of digital delay.
On fast LAN connections, you may want to disable the mouse pointer
and view only the target server's pointer. To toggle between these two
modes, choose Single/Double Cursor on the shortcut menu.
Alternatively, click the Single Mouse Pointer button
choose Mouse > Single Cursor Mode.
in the toolbar or
When in Dual Cursor mode, press Ctrl+Left Alt+M and execute the
Synchronize Mouse shortcut to force realignment of the mouse cursors.
If the mouse cursors still remain out of sync, click the Auto-Sense Video
Settings button
on the toolbar.
Note: When in Dual Cursor mode, if the dual mouse cursors are
synchronized but left idle for five minutes or longer, the target mouse
pointer automatically aligns itself with the upper left corner of the target
window. Execute the Synchronize Mouse command to ensure local and
target mouse pointer alignment.
Single Mouse Cursor mode for Apple® Mac® target servers is supported
for MPC. Select Single Mouse Cursor on the Mouse menu in MPC to
enter this mode. While in this mode, the cursor remains in the video
window for the Mac Server. To exit, open the shortcut menu and press S
on the keyboard.
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Mouse Synchronization Options
In addition to synchronizing mouse cursors or toggling between single
and dual cursor mode, the Mouse menu provides three options for
synching cursors when in dual cursor mode:
Menu option Description
Absolute
Intelligent
Standard
When connected to selected Dominion devices and
targets with USB ports, the application uses absolute
coordinates to keep the cursors in sync. See
information.
Under certain conditions, the application can detect
the target mouse settings and synchronize the
mouse cursors accordingly, accelerating the mouse
on the target device. See Intelligent Mouse Mode
This is the standard mouse synchronization
for more information.
Note: The Intelligent and Standard Mouse modes are available to all
device targets. Absolute Mouse mode are only available to Mac® and
Windows® operating system USB targets.
Automatic Mouse Synchronization
For Generation 1, devices When in Dual Cursor mode, the system will
automatically align the mouse cursors when the cursor is inactive for 15
seconds. Enable this feature by clicking the Synchronize Mouse button
in the toolbar or selecting Tools > Options and selecting the "Auto-
Sync mouse in two-cursor mode" checkbox.
Automatic Mouse Synchronization is available for Generation 2 devices
when:
A new connection is established
Auto-sense is enabled
Color calibration is enabled
Enable this feature in Generation 2 devices by clicking the Synchronize
Mouse button
Mouse.
in the toolbar or selecting Mouse > Synchronize
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Absolute Mouse Mode
In this mode, absolute coordinates are used to keep the client and target
cursors in sync, even when the target mouse is set to a different
acceleration or speed. This mode is supported on servers with USB ports
and is the default mode for VM and dual VM targets.
To enter absolute mouse mode:
Choose Mouse > Absolute.
Note: The absolute mouse setting requires a USB target system and is
the recommended mouse setting for KX II-101.
Note: For KX II, Absolute Mouse Synchronization is available for use with
the virtual media-enabled USB CIM (D2CIM-VUSB and D2CIM-DVUSB)
only.
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Intelligent Mouse Mode
In Intelligent Mouse mode, the device can detect the target mouse
settings and synchronize the mouse cursors accordingly, allowing mouse
acceleration on the target. Intelligent mouse mode is the default for non-
VM targets.
During synchronization, the mouse cursor does a “dance” in the top left
corner of the screen and calculates the acceleration. For this mode to
work properly, certain conditions must be met.
To enter intelligent mouse mode:
Choose Mouse > Intelligent.
Intelligent Mouse Synchronization Conditions
The Intelligent Mouse Synchronization command, available on the
Mouse menu, automatically synchronizes mouse cursors during
moments of inactivity. For this to work properly, however, the following
conditions must be met:
The active desktop should be disabled on the target.
No windows should appear in the top left corner of the target page.
There should not be an animated background in the top left corner of
the target page.
The target mouse cursor shape should be normal and not animated.
The target mouse speeds should not be set to very slow or very high
values.
Advanced mouse properties such as “Enhanced pointer precision" or
“Snap mouse to default button in dialogs” should be disabled.
Choose “Best Possible Video Mode” in the Video Settings window.
The edges of the target video should be clearly visible (that is, a
black border should be visible between the target desktop and the
remote KVM console window when you scroll to an edge of the
target video image).
When using the intelligent mouse synchronization function, having a
file icon or folder icon located in the upper left corner of your desktop
may cause the function not to work properly. To be sure to avoid any
problems with this function, Raritan recommends you do not have file
icons or folder icons in the upper left corner of your desktop.
After autosensing the target video, manually initiate mouse
synchronization by clicking the Synchronize Mouse button on the toolbar.
This also applies when the resolution of the target changes if the mouse
cursors start to desync from each other.
If intelligent mouse synchronization fails, this mode will revert to standard
mouse synchronization behavior.
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Please note that mouse configurations will vary on different target
operating systems. Consult your OS guidelines for further details. Also
note that intelligent mouse synchronization does not work with UNIX
targets.
Standard Mouse Mode
Standard Mouse mode uses a standard mouse synchronization
algorithm using relative mouse positions. Standard Mouse mode requires
that mouse acceleration is disabled and other mouse parameters are set
correctly in order for the client and server mouse to stay synchronized.
To enter Standard Mouse mode:
Choose Mouse > Standard.
Connection and Video Properties
Dynamic video compression algorithms maintain KVM console usability
under varying bandwidth constraints. The device optimizes KVM output
not only for LAN use but also for WAN and dial-up use. These devices
can also control color depth and limit video output, offering an optimal
balance between video quality and system responsiveness for any
bandwidth constraint.
The parameters discussed in this section can be optimized in the
Connection Properties dialog and Video Settings dialog. Connection
properties are saved across subsequent connections to generation 2
devices once they are set and saved.
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MPC Connection Properties - Generation 1 Devices
To adjust connection properties:
1. Choose Connection > Properties or click the Connection Properties
button
tab.
in the toolbar. Update the settings in the Compression
2. Set the Connection Speed.
Use this setting to manually adjust the connection speed to
accommodate bandwidth constraints. Devices can automatically
detect available bandwidth and not limit bandwidth use. However,
you can also adjust this usage according to your needs. Depending
on the Raritan device in use, different options may be available:
.
.
.
.
.
.
.
Auto Detect
1G Ethernet
100mb Ethernet
10mb Ethernet
1.5mb (Max DSL/T1)
1mb (Fast DSL/T1)
512 kb (Medium DSL/T1)
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.
.
.
.
.
.
384 kb (Slow DSL/T1)
256 kb (Cable)
128 kb (Dual ISDN)
56 kb (ISP Modem)
33 kb (Fast Modem)
24 kb (Slow Modem)
3. Set the Color Depth.
Devices can dynamically adapt the color depth transmitted to remote
users in order to maximize usability in all bandwidths. Select from
among the options in the drop-down list. Depending on the Raritan
device in use, different options may be available:
.
.
.
.
.
.
.
15-bit RGB Color
8-bit RGB Color
4-bit Color
4-bit Gray
3-bit Gray
2-bit Gray
Black and White
Important: For most administrative tasks (server monitoring,
reconfiguring, and so forth), administrators do not require the full 24-
bit or 32-bit color spectrum made available by most video graphics
cards. Attempting to transmit such high color depths wastes network
bandwidth.
4. Selecting the Internet Flow Control checkbox ensures that packets
transmitted by the device are received and reconstructed by the
client application in the correct order. This is useful when using a
device over an unpredictable public WAN (particularly in international
scenarios).
5. Use the slider to select the desired level of video Smoothing (15-bit
mode only). The level determines how aggressively to blend page
regions with small color variation into a single, smooth color.
Smoothing improves the appearance of the target video by reducing
the video noise that is displayed.
6. Select "Frames per second". This setting instructs MPC on how often
to redraw the video display of the target. This only affects the client
display behavior and has no bearing on the data rate of the video
being sent to the client. Setting this option higher makes the video
appear smoother but also requires more processing power.
7. Click OK to create the connection profile.
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MPC Connection Properties - Generation 2 Devices
To adjust connection properties:
1. Choose Connection > Properties or click the Connection Properties
button
tab.
in the toolbar. Update the settings in the Compression
2. Set the Connection Speed.
Use this setting to manually adjust the connection speed to
accommodate bandwidth constraints. Devices can automatically
detect available bandwidth and not limit bandwidth use. However,
you can also adjust this usage according to your needs. Depending
on the Raritan device in use, different options may be available:
.
.
.
.
.
.
.
.
.
.
.
.
.
Auto Detect
1G Ethernet
100mb Ethernet
10mb Ethernet
1.5mb (Max DSL/T1)
1mb (Fast DSL/T1)
512 kb (Medium DSL/T1)
384 kb (Slow DSL/T1)
256 kb (Cable)
128 kb (Dual ISDN)
56 kb (ISP Modem)
33 kb (Fast Modem)
24 kb (Slow Modem)
Note: KX II-101 does not support 1G Ethernet.
3. Set the Color Depth.
Devices can dynamically adapt the color depth transmitted to remote
users in order to maximize usability in all bandwidths. Select from
among the options in the drop-down list. Depending on the Raritan
device in use, different options may be available:
.
.
.
.
.
15-bit RGB Color
8-bit RGB Color
4-bit Color
4-bit Gray
3-bit Gray
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.
.
2-bit Gray
Black and White
Important: For most administrative tasks (server monitoring,
reconfiguring, and so forth), administrators do not require the full 24-
bit or 32-bit color spectrum made available by most video graphics
cards. Attempting to transmit such high color depths wastes network
bandwidth.
4. Use the slider to select the desired level of video Smoothing (15-bit
mode only). The level determines how aggressively to blend page
regions with small color variation into a single, smooth color.
Smoothing improves the appearance of the target video by reducing
the video noise that is displayed.
5. Click OK to create the connection profile.
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RRC Connection Properties
To adjust connection properties:
1. Choose Connection > Properties or click the Connection Properties
button
tab.
in the toolbar. Update the settings in the Compression
2. Set the Connection Speed.
Use this setting to manually adjust the connection speed to
accommodate bandwidth constraints. Devices can automatically
detect available bandwidth and not limit bandwidth use. However,
you can also adjust this usage according to your needs. Depending
on the Raritan device in use, different options may be available:
.
.
.
.
.
.
.
.
Auto Detect
1G Ethernet
100mb Ethernet
10mb Ethernet
1.5mb (Max DSL/T1)
1mb (Fast DSL/T1)
512 kb (Medium DSL/T1)
384 kb (Slow DSL/T1)
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.
.
.
.
.
256 kb (Cable)
128 kb (Dual ISDN)
56 kb (ISP Modem)
33 kb (Fast Modem)
24 kb (Slow Modem)
3. Set the Color Depth.
Devices can dynamically adapt the color depth transmitted to remote
users in order to maximize usability in all bandwidths. Select from
among the options in the drop-down list. Depending on the Raritan
device in use, different options may be available:
.
.
.
.
.
.
.
15-bit RGB Color
8-bit RGB Color
4-bit Color
4-bit Gray
3-bit Gray
2-bit Gray
Black and White
Important: For most administrative tasks (server monitoring,
reconfiguring, and so forth), administrators do not require the full 24-
bit or 32-bit color spectrum made available by most video graphics
cards. Attempting to transmit such high color depths wastes network
bandwidth.
4. Select Progressive Update to increase the usability in constrained
bandwidth environments. When Progressive Update is enabled, the
device initially sends an image of the remote desktop at lower color
depths. Higher color depth images are provided as the bandwidth
allows.
Note: When Color Depth is set to Auto Select Color (default),
Progressive Update is automatic. The device will enable/disable
Progressive Update as required, disabling it for fast connections and
enabling it for slow connections.
5. Selecting the Internet Flow Control checkbox ensures that packets
transmitted by the device are received and reconstructed by the
client application in the correct order. This is useful when using a
device over an unpredictable public WAN (particularly in international
scenarios).
6. Use the slider to select the desired level of video Smoothing (15-bit
mode only). The level determines how aggressively to blend page
regions with small color variation into a single, smooth color.
Smoothing improves the appearance of the target video by reducing
the video noise that is displayed.
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7. Click OK to create the connection profile.
Video Settings
Video Settings - Generation 1 Devices
Following are instructions on configuring video settings for Generation 1
devices. These settings can be refreshed using the Color Calibration
command by manually forcing a device to autodetect the video settings
(on the Video menu, click Auto-sense Video Settings) or by changing the
settings in this page. After you change a value, click Apply to test the
To configure Generation 1 devices:
1. Choose Video > Video Settings or click the Video Settings button
in the toolbar to open the Settings dialog.
2. Adjust the following settings as required:
a. Noise Filter
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Devices can filter out the electrical interference of video output
from graphics cards. This feature optimizes picture quality and
reduces bandwidth. Higher settings transmit variant pixels only if
a large color variation exists in comparison to the neighboring
pixels. However, setting the threshold too high can result in the
unintentional filtering of desired page changes. Lower settings
transmit most pixel changes. Setting this threshold too low can
result in higher bandwidth use.
Note: The default Noise Filter is 2. Raritan recommends that you
lower this value to 0 (zero). Although higher settings will stop the
needless transmission of false color variations, true and intentional
small changes to a video image may not be transmitted.
b. PLL Settings
If the video image looks extremely blurry or unfocused, the PLL
settings for clock and phase can be adjusted until a better image
appears on the active target server.
Warning: Exercise caution when changing the clock and phase
settings since doing so may result in lost or distorted video and you
may not be able to return to the previous state. Contact Raritan
Technical Support before making any changes.
.
Clock - Controls how quickly video pixels are displayed across
the video page. Changes made to clock settings cause the video
image to stretch or shrink horizontally. Odd number settings are
recommended. Under most circumstances this setting should not
be changed because the autodetect is usually quite accurate.
.
Phase - Phase values range from 0 to 31 and will wrap around.
Stop at the phase value that produces the best video image for
the active target server.
a. Color Settings -Gain control can be thought of as contrast
adjustment. Offset control can be thought of as brightness
adjustment.
Select the Link Color Controls checkbox to make all slide
adjusters move in unison when any one option is moved.
.
.
.
.
.
.
Red Gain - Controls the amplification of the red signal.
Red Offset - Controls the bias of the red signal.
Green Gain - Controls the amplification of the green signal.
Green Offset - Controls the bias of the green signal.
Blue Gain - Controls the amplification of the blue signal.
Blue Offset - Controls the bias of the blue signal.
a. Color Settings - Gain control can be thought of as contrast
adjustment. Offset control can be thought of as brightness
adjustment.
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Select the Link Color Controls checkbox to make all slide
adjusters move in unison when any one option is moved.
Red Gain - Controls the amplification of the red signal.
Red Offset - Controls the bias of the red signal.
.
.
.
.
.
.
Green Gain - Controls the amplification of the green signal.
Green Offset - Controls the bias of the green signal.
Blue Gain - Controls the amplification of the blue signal.
Blue Offset - Controls the bias of the blue signal.
3. Select the video sensing mode:
.
Best possible video mode - Devices will perform the full Auto
Sense process when switching targets or target resolutions.
Selecting this option calibrates the video for the best image
quality.
.
Quick sense video mode - Selecting this option will cause the
device to use a quick video Auto Sense in order to show the
target's video sooner. This option is especially useful for entering
a target server's BIOS configuration right after a reboot.
4. Click OK to apply the settings and close the dialog. Click Apply to
apply the settings without closing the dialog.
Note: Some Sun background screens, such as screens with very dark
borders, may not center precisely on certain Sun servers. Use a different
background or place a lighter colored icon in the upper left corner of the
page.
Video Settings - Generation 2 Devices
To configure devices:
1. Choose Video > Video Settings or click the Video Settings button
in the toolbar to open the Settings dialog.
2. Adjust the following settings as required:
a. Noise Filter
Devices can filter out the electrical interference of video output
from graphics cards. This feature optimizes picture quality and
reduces bandwidth. Higher settings transmit variant pixels only if
a large color variation exists in comparison to the neighboring
pixels. However, setting the threshold too high can result in the
unintentional filtering of desired page changes. Lower settings
transmit most pixel changes. Setting this threshold too low can
result in higher bandwidth use.
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Note: The default Noise Filter is 2. Raritan recommends that you
lower this value to 0 (zero). Although higher settings will stop the
needless transmission of false color variations, true and intentional
small changes to a video image may not be transmitted.
b. PLL Settings
If the video image looks extremely blurry or unfocused, the PLL
settings for clock and phase can be adjusted until a better image
appears on the active target server.
Warning: Exercise caution when changing the clock and phase
settings since doing so may result in lost or distorted video and you
may not be able to return to the previous state. Contact Raritan
Technical Support before making any changes.
.
Clock - Controls how quickly video pixels are displayed across
the video page. Changes made to clock settings cause the video
image to stretch or shrink horizontally. Odd number settings are
recommended. Under most circumstances this setting should not
be changed because the autodetect is usually quite accurate.
.
Phase - Phase values range from 0 to 31 and will wrap around.
Stop at the phase value that produces the best video image for
the active target server.
a. Color Settings
These settings control the brightness, contrast, and positioning of
the target server display. Select the Link Color Controls checkbox
to make all slide adjusters move in unison when any one option
is moved.
.
.
.
Brightness Red - Controls the brightness of the red signal; range
is 0 - 127.
Brightness Green - Controls the brightness of the green signal;
range is 0 - 127.
Brightness Blue - Controls the brightness of the blue signal;
range is 0 - 127.
.
.
Contrast Red - Controls the red signal contrast; range is 0 - 255.
Contrast Green - Controls the green signal contrast; range is 0 -
255.
.
.
.
Contrast Blue - Controls the blue signal contrast; range is 0 -
255.
Horizontal Offset - Controls the horizontal positioning of the
target server display on your monitor; range is 0 - 512.
Vertical Offset - Controls the vertical positioning of the target
server display on your monitor; range is 0 - 128.
3. To preview the change prior to making the selection, check the
Preview checkbox.
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4. Check the Automatic Color Calibration checkbox to enable this
feature.
5. Select the video sensing mode:
.
Best possible video mode - Devices will perform the full Auto
Sense process when switching targets or target resolutions.
Selecting this option calibrates the video for the best image
quality.
6. Quick sense video mode - Selecting this option will cause the device
to use a quick video Auto Sense in order to show the target's video
sooner. This option is especially useful for entering a target server's
BIOS configuration right after a reboot.
7. Select the video sensing mode:
.
Best possible video mode - Devices will perform the full Auto
Sense process when switching targets or target resolutions.
Selecting this option calibrates the video for the best image
quality.
.
Quick sense video mode - Selecting this option will cause the
device to use a quick video Auto Sense in order to show the
target's video sooner. This option is especially useful for entering
a target server's BIOS configuration right after a reboot.
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8. Click OK to apply the settings and close the dialog. Click Apply to
apply the settings without closing the dialog.
Port Access Page Sort
To change the display sort order and/or view more ports on the
same page:
1. Click the column heading by which you want to sort. The list of KVM
target servers is sorted by that column.
2. In the Rows per Page, enter the number of ports to be displayed on
the page and click Set.
Color Calibration
Use the Color Calibration command if the color levels (hue, brightness,
and saturation) of the transmitted video images do not seem accurate.
The device color settings remain the same when switching from one
target KVM server to another, so you can perform color calibration once
to affect all connected target servers.
1. Open a remote KVM connection to any server running a graphical
user interface.
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2. Ensure that a solid white color covers approximately 15% or more of
the target server's desktop.
TIP: Open Microsoft® Notepad and maximize the window.
3. On the Video menu, choose Calibrate Color or click the Color
Calibration button
on the toolbar. The target device page
updates its calibration.
Tip: Specify automatic color calibration using Tools > Options. See
information.
Help Options
This menu command provides version information about the Virtual KVM
Client, in case you require assistance from Raritan Technical Support.
To obtain version information:
Choose Help > About Raritan Multi-Platform Client.
Use the Copy to Clipboard button to copy the information contained in
the dialog to a clipboard file so it can be accessed later (if needed).
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Smart Cards (VKC, AKC and MPC)
Using the KX II 2.1.10 (and later) or KSX II 2.3.0 (and later), you are able
to mount a smart card reader onto a target server to support smart card
authentication and related applications. For a list of supported smart
cards, smart card readers, and additional system requirements, see
When accessing a server remotely, you will have the opportunity to
select an attached smart card reader and mount it onto the server. Smart
card authentication is used with the target server, it is not used to log into
the device. Therefore, changes to smart card PIN and credentials do not
require updates to device accounts. When mounted onto the target
server, the card reader and smart card will cause the server to behave
as if they had been directly attached. Removal of the smart card or smart
card reader will cause the user session to be locked or you will be logged
out depending on how the card removal policy has been setup on the
target server OS. When the KVM session is terminated, either because it
has been closed or because you switch to a new target, the smart card
reader will be automatically unmounted from the target server.
When PC-Share mode is enabled on the device, multiple users can
share access to a target server. However, when a smart card reader is
connected to a target, the device will enforce privacy regardless of the
PC-Share mode setting. In addition, if you join a shared session on a
target server, the smart card reader mounting will be disabled until
exclusive access to the target server becomes available.
After a KVM session is established to the target server, a Smart Card
menu and button are available in the Virtual KVM Client (VKC), Active
KVM Client (AKC) and Multi-Platform Client (MPC). Once the menu is
opened or the Smart Card button is selected, the smart card readers that
have been detected as attached to the remote client are displayed. From
this dialog you can attach additional smart card readers, refresh the list
of smart card readers attached to the target, and detach smart card
readers. You are also able to remove or reinsert a smart card. This
function can be used to provide notification to a target server OS that
requires a removal/reinsertion in order to display the appropriate login
dialog. Using this function allows the notification to be sent to a single
target without affecting other active KVM sessions.
To mount a smart card reader:
1. Click the Smart Card menu and then select Smart Card Reader.
Alternatively, click the Smart Card button
in the toolbar.
2. Select the smart card reader from the Select Smart Card Reader
dialog.
3. Click Mount.
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4. A progress dialog will open. Check the 'Mount selected card reader
automatically on connection to targets' checkbox to mount the smart
card reader automatically the next time you connect to a target. Click
OK to begin the mounting process.
To update the smart card in the Select Smart Card Reader
dialog:
Click Refresh List if a new smart card reader has been attached to
the client PC.
To send smart card remove and reinsert notifications to the
target:
Select the smart card reader that is currently mounted and click the
Remove/Reinsert button.
To unmount a smart card reader:
Select the smart card reader to be unmounted and click the Unmount
button.
Smart card reader mounting is also supported from the Local Console.
See Local Console Smart Card Access in your Dominion device help.
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Administrative Functions
Although your device provides a remote interface to administrative
functions through the device manager, the client provides an interface to
frequently-used administrative functions directly from its own interface.
When logged into a device as an administrator, you can perform the
administrative tasks discussed here.
Note: Most of the commands discussed here are available in both the
Tools menu and in the shortcut menu that appears when you right-click
the device in the Navigator panel.
Note to MPC Users
MPC assigns users one of two permissions: Administrator or User. You
must belong to the Administrator group in order to receive administrative
permissions. It is only when the user belongs to the Administrator group
that they have access to backup, restore, and restart functions. This is
true regardless of any device user group settings that may be applied to
the user.
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General Options, Advanced Options, Client Launch Settings and
Scan Settings
Options in MPC for KX II and KSX II
The Options available in the Tools menu allow you to customize scroll
borders, mouse mode settings, Single Cursor mode, auto color
calibration, hot key configuration, keyboard type, broadcast port, and
logging.
For KX II users, you are able to change the default HTTP and/or HTTPS
ports used by the device so that the device ports do not conflict with
ports you may already be using. For example, if you are using the default
HTTP port 80 for another purpose, changing the port will ensure the
device does not attempt to use it.
Configuring client launch settings allows you to define the screen
settings for a KVM session. KX II users can also configure scan settings.
Note: KSX II does not support scanning.
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General Options
To configure the general options in MPC:
1. Choose Tools > Options. The Options dialog appears and displays
the General tab by default.
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General Options
2. Select the "Show scroll borders" checkbox to view the thin scroll
borders designating the autoscroll area.
Note: "Auto-Synch Mouse in two-cursor mode" is not available for
use with the KX II and KSX II.
3. If you select the "Display single cursor mode instructions" checkbox,
the Single Cursor Mode dialog will appear each time Single Cursor is
more information.
4. Select the Automatic Color Calibration checkbox to enable automatic
color calibration. This option is available for KX generation 1 (G1)
only.
5. Select the Keyboard Type from the drop-down list (depending on the
Raritan device in use, different options may be available):
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
US/International
French (France)
German (Germany)
Japanese
United Kingdom
Korean (Korea)
French (Belgium)
Norwegian (Norway)
Portuguese (Portugal)
Danish (Denmark)
Swedish (Sweden)
German (Switzerland)
Hungarian (Hungary)
Spanish (Spain)
Italian (Italy)
Slovenian
Translation: French - US
Translation: French - US International
6. From the Keyboard Shortcut Menu HotKey drop-down, select the key
combination you would like to use to invoke the Shortcut Menu (on
7. Click OK.
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Keyboard Limitations
Japanese Kanji Keyboards
For Kanji keyboards, when using DCIM-USBs and MPC, the remote
client cannot enter EISU mode by pressing the Caps Lock key (key#30).
Local port access is not affected. You can access the DCIM-USBs using
RRC or using the keyboard macro Shift + Caps Lock in MPC.
Slovenian Keyboards
The < key does not work on Slovenian keyboards due to a JRE
limitation.
Language Configuration on Linux
Because the Sun JRE on Linux has problems generating the correct Key
Events for foreign-language keyboards configured using System
Preferences, Raritan recommends that you configure foreign keyboards
using the methods described in the following table.
Language
Configuration method
US Intl
Default
French
Keyboard Indicator
German
Japanese
UK
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
Keyboard Indicator
Korean
Belgian
Norwegian
Danish
Keyboard Indicator
Keyboard Indicator
Swedish
Hungarian
Spanish
Italian
Keyboard Indicator
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
Slovenian
Portuguese
Note: The Keyboard Indicator should be used on Linux systems using
Gnome as a desktop environment.
Advanced Settings
To configure advanced MPC settings:
1. Choose Tools > Options. The Options dialog appears.
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2. Select the Advanced tab to configure advanced options.
3. From the KVM Switch OSUI Hot Key section, select the hot key to
use when switching between target server displays.
4. Enter the HTTPS port and Discovery Port.
5. Select the Enable IPv6 Networking checkbox for IPv6 to enable IPv4
and IPv6 dual-stack operation.
6. Select the Enable Logging checkbox only if directed to by Technical
Support. This option creates a log file in your home directory.
7. Click OK.
Client Launch Settings
Configuring client launch settings allows you to define the screen
settings for a KVM session.
Note: LX devices support this feature in MPC. LX does not support client
launch setting in VKC and AKC.
To configure client launch settings:
1. Click Tools > Options. The Options dialog appears.
2. Click on the Client Launch Settings tab.
.
To configure the target window settings:
a. Select 'Standard - sized to target Resolution' to open the window
using the target's current resolution. If the target resolution is
greater than the client resolution, the target window covers as
much screen area as possible and scroll bars are added (if
needed).
b. Select Full Screen to open the target window in full screen mode.
.
To configure the monitor on which the target viewer is launched:
a. Select 'Monitor Client Was Launched from' if you want the target
viewer to be launched using the same display as the application
that is being used on the client (for example, a web browser or
applet).
b. Use Select From Detected Monitors to select from a list of
monitors that are currently detected by the application. If a
previously selected monitor is no longer detected, 'Currently
Selected Monitor Not Detected' is displayed.
.
To configure additional launch settings:
a. Select Enable Single Cursor Mode to enable single mouse mode
as the default mouse mode when the server is accessed.
b. Select Enable Scale Video to automatically scale the display on
the target server when it is accessed.
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c. Select Pin Menu Toolbar if you want the toolbar to remain visible
on the target when it is in Full Screen mode. By default, while the
target is in Full Screen mode, the menu is only visible when you
hover your mouse along the top of the screen.
3. Click OK.
Scan Settings
The KX II and LX provide a port scanning feature that searches for
selected targets and displays them in a slide show view, allowing you to
monitor up to 32 targets at one time. You can connect to targets or focus
on a specific target as needed. Scans can include standard targets,
blade servers, tiered Dominion devices, and KVM switch ports. See
Scanning Ports. Use the Scan Settings tab to customize the scan interval
and default display options.
To set scan settings:
1. Click Tools > Options. The Options dialog appears.
2. Select the Scan Settings tab.
3. In the "Display Interval (10-255 sec):" field, specify the number of
seconds you want the target that is in focus to display in the center of
the Port Scan window.
4. In the "Interval Between Ports (10 - 255 sec):" field, specify the
interval at which the device should pause between ports.
5. In the Display section, change the default display options for the
thumbnail size and split orientation of the Port Scan window.
6. Click OK.
Options in MPC for KX II-101 and KX G1
The Options available in the Tools menu allow you to customize scroll
borders, mouse mode settings, Single Cursor mode, auto color
calibration, hot key configuration, keyboard type, broadcast port, and
logging.
To configure the general options in MPC:
1. Choose Tools > Options. The Options dialog appears and displays
the General tab by default.
General Options
2. Select the "Show scroll borders" checkbox to view the thin scroll
borders designating the autoscroll area.
3. Select the "Auto-Sync mouse in two-cursor mode" checkbox to
enable automatic mouse synchronization.
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4. If you select the "Display single cursor mode instructions" checkbox,
the Single Cursor Mode dialog will appear each time Single Cursor is
more information.
5. Select the Automatic Color Calibration checkbox to enable automatic
color calibration. This option is available for KX generation 1 (G1)
only.
6. Select the Keyboard Type from the drop-down list (depending on the
Raritan device in use, different options may be available):
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
US/International
French (France)
German (Germany)
Japanese
United Kingdom
Korean (Korea)
French (Belgium)
Norwegian (Norway)
Portuguese (Portugal)
Danish (Denmark)
Swedish (Sweden)
German (Switzerland)
Hungarian (Hungary)
Spanish (Spain)
Italian (Italy)
Slovenian
Translation: French - US
Translation: French - US International
7. From the Keyboard Shortcut Menu HotKey drop-down, select the key
combination you would like to use to invoke the Shortcut Menu (on
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8. For advanced options, open the Advanced tab.
9. From the KVM Switch OSUI Hot Key section, select the hot key to
use when switching between target server displays.
10. For the Broadcast Port, type the broadcast port number in the Port
field if you want to use a port other then 5000.
11. Select the Enable IPv6 Networking checkbox for IPv6 to enable IPv4
and IPv6 dual-stack operation.
Note: KX II-101 devices are not IPv6 enabled, so this section does
not apply to those devices.
12. Select the Enable Logging checkbox only if directed to by Technical
Support. This option creates a log file in your home directory.
13. Click OK when finished. Click Apply any time while making
selections to apply it.
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Options in RRC
The Options available in the Tools menu provide options that allow you
to customize scroll borders, mouse mode settings, single cursor mode,
auto color calibration, hot key configuration, keyboard type, broadcast
port, and logging.
To configure the general options in RRC:
1. In RRC, choose Tools > Options to open the Options dialog.
2. Select the "Show scroll borders" checkbox to view the thin scroll
borders that show the Auto-Scroll area.
3. Select the "Auto-Sync mouse in two cursor mode" checkbox to
enable Automatic Mouse Synchronization.
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4. If you select the "Display single cursor mode instructions" checkbox
the Single Cursor Mode dialog appears each time Single Cursor is
more information).
5. Select Auto-Color Calibration to enable it.
6. In the KVM Switch OSUI Hot Key panel, select the radio button next
to the hot key combination you would like to use.
7. In the Keyboard Type panel, click on the drop-down arrow and click
on your keyboard choice.
8. In the Broadcast Port panel, type the broadcast port number in the
Port field.
9. Click OK when finished. Click Apply any time during your selection to
apply an option you have chosen.
Upgrading Device Firmware
To update a device's firmware:
1. Connect to the device by highlighting the device's icon in the
Navigator.
2. Click Tools > Update > Update Device to perform firmware
upgrades.
3. You are prompted to locate a Raritan firmware distribution file (*.RFP
format), which can be found on the Raritan website
(www.raritan.com) on the Firmware Upgrades page.
Ensure that you read all instructions included in Firmware Upgrade
Guide carefully before upgrading a device.
Note: Copy the firmware update file on the Raritan website to a local
machine before uploading. Do not load the file from a network drive.
Clearing ActiveX Controls
After upgrading the device to a newer firmware version, if you still see
the previous RRC version, please use the steps below to clear the
ActiveX® cache.
To remove TeleControl class files:
1. In Internet Explorer® 7, click Tools > Manage Addons > Enable or
Disable Addons.
2. Select "Download ActiveX control 32 bit" from the Show drop down.
3. Select TeleControl class and then click Delete.
4. Close any open sessions of IE7.
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5. Open a new IE7 session and go to Raritan's website to download the
newest version of RRC.
Changing a Password
To update your password
1. Connect to a target by selecting it in the Navigator.
2. Highlight the target's icon in the Navigator and then choose Tools >
Update > User Password. The Change Password dialog appears.
3. Type your current password in the Old Password field.
4. Type the new password in the New Password field.
5. Retype the password in the Confirm New Password field.
6. When finished, click OK.
Restarting a Device
To restart a device:
1. Select the device in the Navigator.
2. On the Tools menu, choose Restart Device.
Backup and Restore Functions
In addition to using backup and restore for business continuity purposes,
use this feature as a time-saving mechanism. For instance, you can
quickly provide access from another Dominion device to your team by
backing up the user configuration settings from the device in use and
restoring those configurations to the new Dominion device.
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Backing Up and Restoring an Entire System (Dominion KX II only)
To back up the entire system (both user and device
configuration):
1. Choose Tools > Backup All. The Backup All dialog appears.
2. Navigate to the desired directory and give the backup file a name.
(Backup files have an extension of .rfp).
3. Click Save. A message is displayed confirming the successful
backup.
4. Click OK.
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Note: Backups are always complete system backups. Restores can be
complete or partial depending on your selection.
To restore:
1. Choose Tools > Restore Configuration. The Restore Device
Configuration dialog appears.
2. Navigate to the appropriate directory and select the backup file.
3. Click Open. The Restore Packages dialog appears.
4. Select the type of restore you want to run:
a. Full Restore - A complete restore of the entire system; generally
used for traditional backup and restore purposes.
b. Protected Restore - Everything is restored except device-specific
information such as serial number, MAC Address, IP Address,
name, port names, etc. With this option, you can setup one
Dominion device and copy the configuration to multiple Dominion
devices.
c. Custom Restore - The following options are available:
.
User and Group Restore - This option includes only user and
group information. Use this option to quickly setup users on a
different Dominion device. This option restores the certificate and
the private key file that were currently active when the backup
occurred.
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.
Device Settings Restore - This option includes only device
settings such as power associations, USB profiles, blade chassis
related configuration parameters, and Port Group assignments.
Use this option to quickly copy the device information.
5. Click OK.
Backing Up and Restoring a Device Configuration
To back up a device:
1. Download the device configuration to your local computer by
selecting the device in the Navigator.
2. Click Tools > Save Device Configuration.
To restore a device configuration:
1. Upload the archived device configuration by selecting the device in
the Navigator.
2. Click Tools > Restore Device Configuration.
Note that device configuration is specific to a particular device and
should not be restored to another device.
Backing Up and Restoring a User Configuration
To back up a device's user configuration:
1. Select the device in the Navigator.
2. Click Tools > Save User Configuration.
To restore a user configuration:
1. Upload a device's archived user configuration by selecting the device
in the Navigator.
2. Click Tools > Restore User Configuration.
Note: Use these commands to easily transfer user and group information
from one device to another.
Log Files
Activity Log for Generation 1 Devices
To download a detailed activity log for review or
troubleshooting:
1. Select the device in the Navigator.
2. On the Tools menu, choose Save Activity Log.
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Diagnostic Log (excluding KX II)
To download a detailed diagnostic log for reporting or analysis:
1. Select the device in the Navigator.
2. On the Tools menu, choose Save Diagnostic Log.
Broadcast Port
By default, all Raritan devices send data through Port 5000. This network
traffic includes the autodiscovery broadcast. In the case of conflicts or to
deal with firewall issues, you may want to use a different broadcast port.
MPC Broadcast Port
To change the autodiscovery port from the default broadcast
port of 5000:
1. Select the device in the Navigator.
2. Choose Tools > Options. The Options dialog appears.
3. On the Advanced tab, type the new port number in the Discovery
Port field.
4. Click OK.
Note: If you want the application to autodiscover Raritan devices on the
new broadcast port you entered in the Options dialog, you must
configure all Raritan devices to use the new port number.
RRC Broadcast Port
To change the autodiscovery port from the default broadcast
port of 5000:
1. Select the device in the Navigator.
2. On the Tools menu, choose Options. The Options dialog appears.
3. In the Broadcast Port field, type the new port number in the Port field
and then click OK.
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Note: If you want the application to autodiscover Raritan devices on the
new broadcast port you entered in the Options window, you must
configure all Raritan devices to use the new port number.
If you do not want to use the broadcasting function at all, it can be turned
off.
To turn off broadcasting:
1. In RRC, select View > Show.
2. Deselect the Discovered Devices checkbox.
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Broadcasting is turned off and the devices are not be displayed in the
navigator.
Remote Power Management
AC power to associated targets can be managed when used with a
properly configured Raritan Remote Power Control Strip (RPC strip).
Three options are available when performing remote target power
management:
Power On
Power Off
Cycle Power
To change the power status of a target:
1. Select the target in the Navigator.
2. On the Tools menu, choose Power On, Power Off, or Cycle Power.
Import/Export Keyboard Macro Definitions
The functions contained in this section describe how to exchange
keyboard macro definitions between users using import and export
functions. The primary purpose of this function is to exchange data
between copies of the client application.
Import/Export Keyboard Macros
Macros exported from Active KVM Client (AKC) cannot be imported into
Multi-Platform Client (MPC) or Virtual KVM Client (VKC). Macros
exported from MPC or VKC cannot be imported into AKC.
Note: KX II-101 does not support AKC.
To import macros:
1. Choose Keyboard > Import Keyboard Macros to open the Import
Macros dialog. Browse to the folder location of the macro file.
2. Click on the macro file and click Open to import the macro.
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a. If too many macros are found in the file, an error message is
displayed and the import terminates once OK is selected.
b. If the import fails, an error dialog appears and a message
regarding why the import failed is displayed. Select OK to
continue the import without importing the macros that cannot be
imported.
3. Select the macros to be imported by checking their corresponding
checkbox or using the Select All or Deselect All options.
4. Click OK to begin the import.
a. If a duplicate macro is found, the Import Macros dialog appears.
Do one of the following:
.
.
.
.
Click Yes to replace the existing macro with the imported
version.
Click Yes to All to replace the currently selected and any
other duplicate macros that are found.
Click No to keep the original macro and proceed to the next
macro
Click No to All keep the original macro and proceed to the
next macro. Any other duplicates that are found are skipped
as well.
.
.
Click Cancel to stop the import.
Alternatively, click Rename to rename the macro and import
it. If Rename is selected, the Rename Macro dialog appears.
Enter a new name for the macro in the field and click OK.
The dialog closes and the process proceeds. If the name
that is entered is a duplicate of a macro, an alert appears
and you are required to enter another name for the macro.
b. If during the import process the number of allowed, imported
macros is exceeded, a dialog appears. Click OK to attempt to
continue importing macros or click Cancel to stop the import
process.
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The macros are then imported. If a macro is imported that contains a hot
key that already exists, the hot key for the imported macro is discarded.
To export macros:
1. Choose Tools > Export Macros to open the Select Keyboard Macros
to Export dialog.
2. Select the macros to be exported by checking their corresponding
checkbox or using the Select All or Deselect All options.
3. Click Ok. A dialog from which to locate and select the macro file
appears. By default, the macro exists on your desktop.
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4. Select the folder to save the macro file to, enter a name for the file
and click Save. If the macro already exists, you receive an alert
message. Select Yes to overwrite the existing macro or No to close
the alert without overwriting the macro.
Import/Export RRC Keyboard Macros
To export RRC macros:
1. Choose Tools > Export Macros to open the Export Macros dialog.
2. Select the macros to be exported by checking their corresponding
checkbox or using the Select All or Unselect All options.
3. Click OK. The selected macro file(s) are moved to your desktop (by
default).
A select dialog from which you can locate and select the macro file
appears. By default, the macro exists on your desktop.
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4. Locate the macro file, click on it to select it and then click Save. If the
macro already exists, you receive an alert message. Select Yes to
overwrite the existing macro or No to close the alert without
overwriting the macro.
To import RRC macros:
1. Choose Tools > Import Macros to open the Import Macros dialog. By
default, the macro exists on the desktop.
2. Click on the macro file and click Open to import the macro.
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a. If too many macros are found in the file, an error message is
displayed and the import terminates once OK is selected.
b. If the import fails, an error dialog appears and displays a
message regarding why the import failed. Select OK to continue
the import without importing the macros that cannot be imported.
3. Select the macros to be imported by checking their corresponding
checkbox or using the Select All or Unselect All options.
4. Click OK to begin the import.
a. If a duplicate macro is found, a dialog appears. Do one of the
following:
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.
.
.
.
Click Yes to replace the existing macro with the imported
version.
Click Yes to All to replace the currently selected and any
other duplicate macros that are found.
Click No to keep the original macro and proceed to the next
macro
Click No to All keep the original macro and proceed to the
next macro. Any other duplicates that are found are skipped
as well.
.
Click Cancel to stop the import.
.
Alternatively, click Rename to rename the macro and import
it. If Rename is selected, Raritan Remote Client Rename
Macro dialog appears. Enter a new name for the macro in
the field and click OK. The dialog closes and the process
proceeds. If the name that is entered is a duplicate of a
macro, an alert appears and you are required to enter
another name for the macro.
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b. If during the import process the number of allowed, imported
macros is exceeded, a message appears. Click OK to attempt to
continue importing macros or click Cancel to stop the import
process.
The macros are imported. If a macro is imported that contains a hot
key that already exists, the hot key for the imported macro is
discarded.
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Accessing the MPC Diagnostic Interface (excluding KX II)
To access a device's diagnostic console:
In the Navigator, scroll through the list of the targets associated with
the device and then double-click the Diagnostic icon at the bottom of
the target list.
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Chapter 4 Virtual Media
In This Chapter
Overview................................................................................................158
Using Virtual Media ...............................................................................163
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Chapter 4: Virtual Media
Overview
Virtual media extends KVM capabilities by enabling KVM target servers
to remotely access media from a client PC and network file servers. The
supports virtual media access of hard drives and remotely mounted
images. Virtual media sessions are secured using 256-bit AES or RC4
encryption.
With this feature, media mounted on a client PC and network file servers
is essentially "mounted virtually" by the target server. The target server
can then read from and write to that media as if it were physically
connected to the target server itself. In addition to data file support via
virtual media files are supported by virtual media via a USB connection.
The D2CIM-VUSB CIM and D2CIM-DVUSB (computer interface module)
support virtual media sessions to KVM target servers supporting the USB
2.0 interface. These CIMs also support Absolute Mouse Synchronization
as well as remote firmware update.
Virtual media provides the ability to perform tasks remotely, such as:
Transferring files
Running diagnostics
Installing or patching applications
Complete installation of the operating system
Record and playback of digital audio*
The following virtual media types are supported for Windows®, Mac® and
Linux™ clients:
Internal and USB-mounted CD and DVD drives
USB mass storage devices
PC hard drives
ISO images (disk images)
Digital audio devices*
Note: ISO9660 is the standard supported by Raritan. However, other ISO
standards can be used.
Note: Items marked with an asterisk (*) are not support by the LX.
KX II 2.4.0 and Higher Users
The following client operating systems are supported:
Windows
Mac OS X 10.5
Mac OS X 10.6
Red Hat Desktop 4.0 and 5.0
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Open SUSE 10, 11
Fedora 13 and 14
The Virtual KVM Client (VKC) and Multi-Platform Client (MPC) can be
used to mount virtual media types with the exception of Mac OS X 10.5,
which is supported exclusively by MPC.
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Diagram key
Desktop PC
USB mass storage device
PC hard drive
CIM
Audio speakers
Target server
CD/DVD drive
Remote file server (ISO
images)
Note: Audio is not supported by the LX.
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Prerequisites for Using Virtual Media
With the virtual media feature, you can mount up to two drives (of
different types) that are supported by the USB profile currently applied to
the target. These drives are accessible for the duration of the KVM
session.
For example, you can mount a specific CD-ROM, use it, and then
disconnect it when you are done. The CD-ROM virtual media “channel”
will remain open, however, so that you can virtually mount another CD-
ROM. These virtual media “channels” remain open until the KVM session
is closed as long as the USB profile supports it.
To use virtual media, connect/attach the media to the client or network
file server that you want to access from the target server. This need not
be the first step, but it must be done prior to attempting to access this
media.
The following conditions must be met in order to use virtual media:
Dominion Device
For users requiring access to virtual media, the device permissions
must be set to allow access to the relevant ports, as well as virtual
media access (VM Access port permission) for those ports. Port
permissions are set at the group-level.
A USB connection must exist between the device and the target
server.
If you want to use PC-Share, Security Settings must also be enabled
in the Security Settings page. Optional
You must choose the correct USB profile for the KVM target server
you are connecting to.
Client PC
Certain virtual media options require administrative privileges on the
client PC (for example, drive redirection of complete drives).
Note: If you are using Microsoft Vista or Windows 7, disable User
Account Control or select Run as Administrator when starting
Internet Explorer. To do this, click the Start Menu, locate IE, right-
click and select Run as Administrator.
Target Server
KVM target servers must support USB connected drives.
KVM target servers running Windows 2000 must have all of the
recent patches installed.
USB 2.0 ports are both faster and preferred.
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Virtual Media in a Linux Environment
KX II 2.4.0 (and later) and LX 2.4.5 (and later) support virtual media in a
Linux environment. Following is important information for Linux® users
regarding using virtual media.
Root User Permission Requirement
Your virtual media connection can be closed if you mount a CD ROM
from a Linux client to a target and then unmount the CD ROM. The
connection also closes when a floppy drive has been mounted and
then a floppy disk is removed. To avoid these issues, you must be a
root user.
The following drive partition limitations exist across operating
systems:
.
Windows and Mac targets are not able to read Linux formatted
partitions
.
.
.
Windows® and Linux® cannot read Mac formatted partitions
Only Windows Fat partitions are supported by Linux
Windows FAT and NTFS supported by Mac
Mac users must unmount any devices that are already mounted in
order to connect to a target server. Use >diskutil umount
/dev/disk1s1 to unmount the device and diskutil mount /dev/disk1s1
to remount it.
Virtual Media in a Mac Environment
KX II 2.4.0 (and later) and LX 2.4.5 (and later) support virtual media in a
Linux environment. Following is important information for Mac® users
regarding using virtual media.
Active System Partitions
You cannot use virtual media for mount active system partitions for a
Mac client.
Drive Partitions
The following drive partition limitations exist across operating
systems:
.
Windows and Mac targets are not able to read Linux formatted
partitions
.
.
.
Windows® and Linux® cannot read Mac formatted partitions
Only Windows Fat partitions are supported by Linux
Windows FAT and NTFS supported by Mac
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Mac users must unmount any devices that are already mounted in
order to connect to a target server. Use >diskutil umount
/dev/disk1s1 to unmount the device and diskutil mount /dev/disk1s1
to remount it.
Conditions when Read/Write is Not Available
Virtual media Read/Write is not available in the following situations:
For Linux® and Mac® clients
For all hard drives
When the drive is write-protected
When the user does not have Read/Write permission:
.
.
Port Permission Access is set to None or View
Port Permission VM Access is set to Read-Only or Deny
Using Virtual Media
proceeding with using virtual media.
To use virtual media:
1. If you plan to access file server ISO images, identify those file
servers and images through the Remote Console File Server Setup
page. See Virtual Media File Server Setup (File Server ISO Images
Only).
Note: ISO9660 format is the standard supported by Raritan.
However, other CD-ROM extensions may also work.
2. Open a KVM session with the appropriate target server.
a. Open the Port Access page from the Remote Console.
b. Connect to the target server from the Port Access page:
.
.
Click the Port Name for the appropriate server.
Choose the Connect command from the Port Action menu. The
target server opens in a Virtual KVM Client window.
3. Connect to the virtual media.
For:
Select this VM option:
Local drives
Connect Drive
Local CD/DVD drives
ISO Images
Connect CD-ROM/ISO
Connect CD-ROM/ISO
Connect CD-ROM/ISO
File Server ISO Images
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Upon completion of your tasks, disconnect the virtual media. See
Virtual Media File Server Setup (File Server ISO Images Only)
Note: This feature is only required when using virtual media to access file
server ISO images. ISO9660 format is the standard supported by
Raritan. However, other CD-ROM extensions may also work.
Note: SMB/CIFS support is required on the file server.
Use the Remote Console File Server Setup page to designate the files
server(s) and image paths that you want to access using virtual media.
File server ISO images specified here are available for selection in the
Remote Server ISO Image Hostname and Image drop-down lists in the
Map Virtual Media CD/ISO Image dialog. See Mounting CD-ROM/DVD-
To designate file server ISO images for virtual media access:
1. Choose Virtual Media from the Remote Console. The File Server
Setup page opens.
2. Check the Selected checkbox for all media that you want accessible
as virtual media.
3. Enter information about the file server ISO images that you want to
access:
.
IP Address/Host Name - Host name or IP address of the file
server.
.
Image Path - Full path name of the location of the ISO image. For
example, /sharename0/path0/image0.iso,
\sharename1\path1\image1.iso, and so on.
Note: The host name cannot exceed 232 characters in length.
4. Click Save. All media specified here are now available for selection
in the Map Virtual Media CD/ISO Image dialog.
Note: You cannot access a remote ISO image via virtual media using an
IPv6 address due to technical limitations of third-party software used by
the LX, KX, KSX or KX101 G2 device.
Note: If you are connecting to a Windows 2003® server and attempt to
load an ISO image from the server, you may receive an error stating
"Virtual Media mounting on port failed. Unable to connect to the file
server or incorrect File Server username and password". If this occurs,
disable "Microsoft Network Server: Digitally Sign Communications".
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Connecting to Virtual Media
Mounting Local Drives
This option mounts an entire drive, which means the entire disk drive is
mounted virtually onto the target server. Use this option for hard drives
and external drives only. It does not include network drives, CD-ROM, or
DVD-ROM drives. This is the only option for which Read/Write is
available.
Note: KVM target servers running certain versions of the Windows
operating system may not accept new mass storage connections after an
NTFS-formatted partition (for example, the local C drive) has been
redirected to them.
If this occurs, close the Remote Console and reconnect before
redirecting another virtual media device. If other users are connected to
the same target server, they must also close their connections to the
target server.
Note: In the KX II 2.1.0 (and later), when you mount an external drive
such as a floppy drive, the LED light on the drive will remain on because
the device is checking the drive every 500 milliseconds to verify the drive
is still mounted.
To access a drive on the client computer:
1. From the Virtual KVM Client, choose Virtual Media > Connect Drive.
The Map Virtual Media Drive dialog appears. ()
2. Choose the drive from the Local Drive drop-down list.
3. If you want Read and Write capabilities, select the Read-Write
checkbox. This option is disabled for nonremovable drives. See the
more information. When checked, you will be able to read or write to
the connected USB disk.
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WARNING: Enabling Read/Write access can be dangerous!
Simultaneous access to the same drive from more than one entity
can result in data corruption. If you do not require Write access,
leave this option unselected.
4. Click Connect. The media will be mounted on the target server
virtually. You can access the media just like any other drive.
Mounting CD-ROM/DVD-ROM/ISO Images
This option mounts CD-ROM, DVD-ROM, and ISO images.
Note: ISO9660 format is the standard supported by Raritan. However,
other CD-ROM extensions may also work.
To access a CD-ROM, DVD-ROM, or ISO image:
1. From the Virtual KVM Client, choose Virtual Media > Connect CD-
ROM/ISO Image. The Map Virtual Media CD/ISO Image dialog
appears.
2. For internal and external CD-ROM or DVD-ROM drives:
a. Choose the Local CD/DVD Drive option.
b. Choose the drive from the Local CD/DVD Drive drop-down list.
All available internal and external CD and DVD drive names will
be populated in the drop-down list.
c. Click Connect.
3. For ISO images:
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a. Choose the ISO Image option. Use this option when you want to
access a disk image of a CD, DVD, or hard drive. ISO format is
the only format supported.
b. Click Browse.
c. Navigate to the path containing the disk image you want to use
and click Open. The path is populated in the Image Path field.
d. Click Connect.
4. For remote ISO images on a file server:
a. Choose the Remote Server ISO Image option.
b. Choose Hostname and Image from the drop-down list. The file
servers and image paths available are those that you configured
using the File Server Setup page. Only items you configured
using the File Server Setup page will be in the drop-down list.
c. File Server Username - User name required for access to the file
server. The name can include the domain name such as
mydomain/username.
d. File Server Password - Password required for access to the file
server (field is masked as you type).
e. Click Connect.
The media will be mounted on the target server virtually. You can
access the media just like any other drive.
Note: If you are working with files on a Linux® target, use the Linux Sync
command after the files are copied using virtual media in order to view
the copied files. Files may not appear until a sync is performed.
Note: If you are using the Windows 7® operating system®, Removable
Disk is not displayed by default in the Window's My Computer folder
when you mount a Local CD/DVD Drive or Local or Remote ISO Image.
To view the Local CD/DVD Drive or Local or Remote ISO Image in this
folder, select Tools > Folder Options > View and deselect "Hide empty
drives in the Computer folder".
Note: You cannot access a remote ISO image via virtual media using an
IPv6 address due to third-party software technical limitations.
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Disconnecting Virtual Media
To disconnect the virtual media drives:
For local drives, choose Virtual Media > Disconnect Drive.
For CD-ROM, DVD-ROM, and ISO images, choose Virtual Media >
Disconnect CD-ROM/ISO Image.
Note: In addition to disconnecting the virtual media using the Disconnect
command, simply closing the KVM connection closes the virtual media
as well.
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Chapter 5 Raritan Serial Console
In This Chapter
Overview................................................................................................169
Overview
The standalone Raritan Serial Console (RSC) is used to make direct
connections to a serial target without going through the device. The user
specifies the device address and the port number (target), and is then
connected.
RSC System Requirements
The following requirements must be met to support the Raritan Serial
Console:
The RSC works with JRE™ version 1.6.
Your system may require configuration adjustments depending on
the operating system and browser. The JRE provides configuration
instructions with the JRE download. Browse to the page at
http://www.java.com/en/download/help/testvm.xml
the JRE version currently installed on your system. If you do not
have a compatible version of the JRE, go to http://www.java.com
Minimum 1 GHz PC with 512 MB RAM.
Ensure that Java™ can be started from the command line. To do this,
environment variables must be configured. Make a note of the exact path
where Java was installed. (The path information is used later.)
IMPORTANT: When launching RSC from a browser, Raritan highly
recommends that Java Applet Caching be disabled and that you
perform the following steps to make sure that Java does not create
problems for the system's memory.
Setting Windows OS Variables
1. Choose Start > Control Panel > System.
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2. Click the Advanced tab and then click Environment Variables.
3. In the System variables section, click New.
4. In the New System Variable dialog, add JAVA_HOME to the Variable
name block and the path you wrote down earlier in the Variable
value block.
5. Click OK.
6. Select the PATH variable and click Edit.
7. Add %JAVA_HOME%\bin to the end of the current Variable value.
Ensure a semicolon (;) separates the new value from the last value
in the string.
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8. Click OK.
9. Select the CLASSPATH variable and click Edit.
10. Ensure the CLASSPATH Variable value is configured properly; that
is, its value must have a period (.) in it. If, for any reason, there is no
CLASSPATH variable defined, create one.
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Setting Linux OS Variables
To set Java™ for a specific user, open and edit the .profile file located in
the /home/Username folder.
To set Java for all users, open the .profile file in your /etc folder:
1. Find the line where you set your path:
export
PATH=$PATH:/home/username/somefolder
2. Before that line you must set your JAVA_HOME and then modify
your PATH to include it by adding the following lines:
export
JAVA_HOME=/home/username/j2sdk1.6/
export PATH=$PATH:$JAVA_HOME/bin
3. Save the file.
Setting UNIX OS Variables
To check the latest JRE™ version on Sun Solaris™:
1. Launch a terminal window on the Sun Solaris desktop.
2. Type java-versionin the command line and press Enter. The
currently-installed version of Java™ Runtime Environment (JRE)
appears.
.
.
.
If your path variable is not set to where the Java binaries have
been installed, you may not be able to see the JRE version.
Assuming JRE 1.6 is installed in /usr/local/java: you must set
your PATH variable.
To set a path for the bash shell:
export
PATH=$PATH:/usr/local/java/j2re1.6/bin
To set path for tcsh or csh:
.
.
set
PATH = ($PATH /usr/local/java/j2re1.6/bin)
These commands can either be typed at the terminal each time
you log in, or add them to your .bashrc for bash shell or .cshrc
for csh and tcsh so that each time you log in, the path is already
set. See your shell documentation if you encounter problems.
3. If the JRE is version 1.6 or later, proceed with the RSC installation. If
the JRE is an older version than 1.6, go to the Sun website at
(http://java.sun.com/products/) to download the latest Runtime
Environment.
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Installing RSC on Windows
You must have administrative privileges to install RSC.
To install RSC on a Windows® operating system:
1. Log on to a Windows machine.
2. Download, or copy from a known location, the RSC-installer.jar
installation file.
3. Double-click the executable file to start the installer program. The
splash page appears.
4. Click Next. The installation path page appears.
5. Change the path, if desired.
6. Click Next. The installation progress page appears.
Note: The standalone version of Raritan Serial Console (RSC) is
available from the Raritan website (www.raritan.com) on the Support
page.
7. Click Next. The Windows shortcut page appears.
8. Specify the desired Program Group for the shortcut.
9. Click Next. The installation finished page appears.
10. Click Done.
Installing RSC for Sun Solaris and Linux
You must have administrative privileges to install RSC.
1. Log in to your Sun Solaris™ machine.
2. Download, or copy from a known location, the RSC-installer.jar
installation file.
3. Open a terminal window and change to the directory where the
installer is saved.
4. Type java -jar RSC-installer.jar and press Enter to run the installer.
5. Click Next after the initial page loads. The Set Installation Path page
opens.
a. Select the directory where you want to install RSC and click
Next.
b. Click Browse to navigate to a non-default directory.
c. Click Next when the installation is complete.
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d. Click Next again. The installation is complete. The final page
indicates where you can find an uninstaller program and
provides the option to generate an automatic installation script.
6. Click Done to close the Installation dialog.
Opening RSC from the Remote Console
To open the Raritan Serial Console (RSC) from the Remote
Console:
1. Select the Port Access tab.
2. Click the name of the serial port you want to access for the RSC.
Note: A security pop-up screen appears only if you used https to
connect to the RSC.
3. If you're using Dominion DSX:
.
.
Click Yes. A Warning - Security pop-up screen appears.
Click Yes to access the Raritan Serial Console from the Port
page.
Note: If you click Always, you will not receive the security page for
future access.
.
The Raritan Serial Console window appears.
If you're using Dominion KSX or KX:
.
.
Click Connect to start connecting to the target port for RSC, and
the Raritan Serial Console window appears.
The Raritan Serial Console window appears.
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Note: Download the standalone Raritan Serial Console from the Raritan
website (www.raritan.com) on the Support page.
To open RSC from the Windows® desktop:
1. Double-click the shortcut or use the Start menu to open the
standalone RSC. The Raritan Serial Console Login connection
properties window appears.
2. Enter the device's IP address, account information, and the desired
target (port).
3. Click Start. RSC opens with a connection to the port.
Note: If you experience unrecognized characters or blurry pages in the
RSC window due to localization support, try changing the font to Courier
New. Click Emulator > Settings > Display and select Courier New for
Terminal Font Properties or GUI Font Properties.
Note: When RSC connects to a serial target, hitting Ctrl + _ or Ctrl + ^ +
_ does not cause information to be sent. However, hitting the Ctrl + Shift
+ _ or the Ctrl + Shift + ^ will cause information to be sent.
To open RSC on Sun™ Solaris™:
1. Open a terminal window and change to the directory where you
installed the RSC.
2. Type ./start.shand press Enter to open RSC.
3. Double-click the desired device to establish a connection.
4. Type your user name and password.
5. Click OK to log on.
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Chapter 5: Raritan Serial Console
Raritan Serial Console Interface
Important: The Raritan Serial Console page usually opens in a
separate window behind the Port page. With some versions of
Java™ on the Windows® operating system, the page opens in front
of the Port page.
Default RSC Option Values
The following default values apply to the GUI font properties, colors and
fonts defined in RSC:
Item
Value
Font properties
Lucida Console
GUI font properties Lucida Console
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Chapter 5: Raritan Serial Console
Item
Value
Colors
White foreground and black
background
Emulator
1. Change the default user Idle Timeout setting before launching the
RSC for the first time or it times out in 10 minutes and display a host
termination message.
2. Click the Emulator drop-down menu to display a list of topics.
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Settings
1. Choose Emulator > Settings. The Settings page displays the General
tab with the default settings.
2. Accept the Main Menu Shortcut default of None or choose one of the
following from the Main Menu Shortcut drop-down menu:
.
.
F10
Alt
3. Accept the Show Confirmation Dialog on Exit default or uncheck it.
4. Accept the Terminal Size default or choose a size from the Terminal
Size drop-down menu.
5. Accept the Backspace Sends default of ASCII DEL or choose
Control-H from the Backspace Sends drop-down menu.
6. Accept the History Buffer Size default of 75 or use the arrows to
change the buffer size.
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7. Accept the Cursor type default of Block Cursor or select Line Cursor.
8. Click OK.
Display Settings
1. Choose Emulator > Settings, and then click the Display tab.
2. Click Default to accept the Default settings. Then click Ok to close
the Display Settings dialog. However, if you want to change the
settings, perform the following steps:
3. Accept the Terminal Font Properties default of Lucida Console or
choose a font from the scrolling list of Terminal Font Properties.
4. If you want to change the size of the font, choose a font size by
clicking the up or down arrows. The result of selected font and font
size is displayed in the Preview box.
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5. Click the GUI Font Properties tab and accept the default of Lucida
Console or choose a font from the scrolling list of GUI Font
Properties.
Note: For Simplified Chinese characters, Raritan Serial Console
supports EUC-CN encoding system.
6. Choose the following from their drop-down menus:
.
.
Foreground Color
Background Color
7. Choose one of the following from the Encoding drop-down menu:
.
.
.
US-ASCII
ISO-8859-1
ISO-8859-15
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Chapter 5: Raritan Serial Console
.
.
.
.
.
UTF-8
Shift-JIS
EUC-JP
EUC-CN
EUC-KR
8. Choose one of the following from the Language drop-down menu:
.
.
.
.
.
English
Bulgarian
Japanese
Korean
Chinese
9. Click Ok to close the Display Settings dialog. If you changed the
Language setting, the RSC changes to that language when the
Display Settings dialog is closed.
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Note: If you experience unrecognized characters or blurry pages in the
RSC window due to localization support, try changing the font to Courier
New.
Get History
History information can be useful when debugging, troubleshooting, or
administering a target device. The Get History feature allows you to view
the recent history of console sessions by displaying the console
messages to and from the target device.
When the size limit is reached, the text wraps, overwriting the oldest data
with the newest.
Note: The history data is displayed only to the user who requested the
history.
To view the session history, choose Emulator > Get History.
Clear History
To clear the history, choose Emulator > Clear History.
Get Write Access
Only administrators and operators can get Write access. The user with
Write access can send commands to the target device. Write access can
be transferred among users working in the Raritan Serial Console via the
Get Write Access command.
To enable Write access, choose Emulator > Write Access.
You now have Write access to the target device.
When another user assumes Write access from you,
.
The RSC displays a red block before Write access in the status
bar.
.
A message alerting the user who currently has Write access
appears to tell that user that another user has taken over access
to the console.
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Chapter 5: Raritan Serial Console
Get Write Lock
Choose Emulator > Get Write Lock. If the Get Write Lock is not
available, a request rejected message appears.
Write Unlock
Choose Emulator > Write Unlock.
Send Break
Some target systems, such as Sun Solaris™ servers, require the
transmission of a null character (break) to generate the OK prompt. This
is equivalent to issuing a STOP-A from the Sun keyboard.
Only users with Administrator privileges can send a break.
Users who are Operator or Observers cannot send a break.
To send an intentional break to a Sun Solaris server:
1. Verify that you have Write access. If not, follow the instructions in the
previous section to obtain Write access.
2. Choose Emulator > Send Break. A Send Break Ack
(Acknowledgement) pop-up appears.
3. Click OK.
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Connected Users
The Connected Users command allows you to view a list of other users
who are currently connected on the same port.
1. Choose Emulator > Connected Users, a Connected Users page is
displayed.
2. A check mark appears in the Write access column after the name of
the user who has Write access to the console.
3. Click Close to close the Connected Users window.
Exit
1. Choose Emulator > Exit to close the Raritan Serial Console. The Exit
Confirmation page appears.
2. Click Yes.
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Edit
Use the Copy, Paste, and Select All text commands to relocate and/or
re-use important text.
To copy and paste all text:
1. Choose Edit > Select All.
2. Choose Edit > Copy.
3. Position the cursor at the location where you want to paste the text.
4. Click once to make that location active.
5. Choose Edit > Paste.
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Note: The copy-paste limit of text in Raritan Serial Console is 9999 lines.
Keyboard shortcuts to highlight, copy, and paste all or partial lines of
text:
Click and drag your mouse over the text you wish to copy.
Use Ctrl+C to copy text.
Position the cursor where you want to paste the text and click in that
location to make it active.
Use Ctrl+V to paste text.
Tools
Click the Tools menu to display a list of topics.
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Start Logging
The Start Logging function allows you to collect raw console data from
the target device and save it to a file on your computer. When you start
RSC, the Logging indicator on the status bar indicates whether logging is
on or off.
1. Choose Tools > Start Logging.
2. Choose an existing file or provide a new file name in the Save RSC
Log dialog.
.
When an existing file is selected for logging, data gets appended
to the contents.
.
If you provide a new file name, a new file is created.
3. Click Save after selecting or creating a file.
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Stop Logging
Choose Tools > Stop Logging. The logging stops.
Send Keystroke
1. Choose Tools > Send Keystroke. A Send Keystroke dialog appears:
2. Enter the keystroke combinations that you want and select a Key
Code name from the drop-down menu.
3. Send the keystroke combinations.
Send Text File
1. Choose Tools > Send Text File. A Send Text File screen appears.
2. Open the directory of the Text file.
3. Click on or enter the File Name of the Text file.
4. Click Open.
.
When you click Open, it sends whatever file you selected directly
to the port.
.
.
If there is a loopback plug inserted, you will see the file displayed.
If there is currently no target connected, then nothing will be
visible on the screen.
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Chapter 5: Raritan Serial Console
Toggle Power
The Toggle Power function lets you power on or off the device that is
connected to the associated outlet on a Power Distribution Unit (PDU).
For example, if a router is connected to one of the outlets on the PDU,
you can toggle the router‟s power on or off.
You must configure the association of outlets to the target port of the
device before you can use the Toggle Power feature. Assign a power
port to the serial target from the Device Settings > Port Configuration tab
of the device. If you have not done this, the system displays a message
stating that the target is not associated with a power outlet.
Note: If RSC is launched through CC-SG (version 4.x onwards) by users
without the permission to toggle power, the option Toggle Power will
appear as disabled.
1. Select Toggle Power to turn the device (router) on or off. A prompt
appears displaying the current status of the outlet(s). You can turn
the device on or off depending on its current status.
2. If you select No, the system returns you to the RSC screen.
3. If you select Yes, the system sends the power command to either
turn on or off the outlets associated to the target port of the device.
If you receive a:
Hardware error message: this means that the PDU command failed.
Software error message: this means that another user is controlling the
power outlet and the power control command cannot be sent.
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Chapter 5: Raritan Serial Console
Chat
When using browser access over SSL, an interactive chat feature called
Chat allows you and other users on the same port to communicate. The
maximum length of a chat message is 300 characters.
Note: When a chat is initiated, a chat window appears on the monitors of
all SSL users logged on to the port. If a user is logged into a port multiple
times, multiple chat messages do not appear to that user.
To open chat:
Choose Chat > Chat.
To clear text in a chat text box:
Click Clear to delete the typed text.
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Chapter 5: Raritan Serial Console
Help
Help Topics include online assistance for operating the Raritan Serial
Console and release information about Raritan Serial Console.
Help Topics
To access help topics:
Choose Help > Help Topics. A list of help topics are displayed.
About Raritan Serial Console
The About Raritan Serial Console dialog displays the copyright and
version information (name and revision number) of the console terminal
emulation software. When contacting Raritan for technical support or
when performing a software upgrade, you may be asked for this
information.
To access 'About' information:
Choose Help > About Raritan Serial Console. An About Raritan
Serial Console message appears.
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Appendix A Informational Notes
In This Chapter
Overview................................................................................................192
IPv6 Support Notes ...............................................................................193
Keyboards .............................................................................................194
Fedora ...................................................................................................197
Audio......................................................................................................197
Virtual Media..........................................................................................202
CIMs ......................................................................................................205
CC-SG ...................................................................................................206
Overview
Following are important information notes on using Raritan devices with
Raritan KVM and serial clients.
Java Runtime Environment (JRE)
Important: It is recommended that you disable Java™ caching and
clear the Java cache. Please refer to your Java documentation or
the KVM and Serial Access Clients Guide for more information.
The LX, KX II, KX II-101 and KX II-101-V2 Remote Console and MPC
require the Java Runtime Environment™ (JRE™) to function since the
Remote Console checks the Java version. If the version is incorrect or
outdated, you will be prompted to download a compatible version.
Raritan recommends using JRE version 1.6 for optimum performance,
but the Remote Console and MPC will function with JRE version 1.6.x
and later with the exception of 1.6.2.
Note: In order for multi-language keyboards to work in the LX, KX II, KX
II-101 and KX II-101-V2 Remote Console (Virtual KVM Client), install the
multi-language version of JRE.
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Appendix A: Informational Notes
IPv6 Support Notes
Java
Java™ 1.6 supports IPv6 for the following:
Solaris™ 10 (and later)
Linux® kernel 2.1.2 (and later)/RedHat 6.1 (and later)
Java 5.0 and above supports the IPv6 for the following:
Solaris 10 (and later)
Linux kernel 2.1.2 (and later), kernel 2.4.0 (and later) recommended
for better IPv6 support
Windows XP® SP1 and Windows 2003®, Windows Vista® operating
systems
The following IPv6 configurations are not supported by Java:
J2SE 1.4 does not support IPv6 on Microsoft® Windows®.
Linux
It is recommended that Linux kernel 2.4.0 or higher is used when
using IPv6.
An IPv6-enabled kernel will need to be installed or the kernel will
need to be rebuilt with IPv6 options enabled.
Several network utilities will also need to be installed for Linux when
using IPv6. For detailed information, refer to
http://www.bieringer.de/linux/IPv6/IPv6-HOWTO/IPv6-HOWTO.html
Windows
Windows XP and Windows 2003 users will need to install the
Microsoft IPV6 service pack to enable IPV6.
Mac Leopard
IPv6 is not supported in KX II version 2.0.20 for Mac® Leopard®.
Samba
IPv6 is not supported for use with virtual media when using Samba.
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Appendix A: Informational Notes
Keyboards
Non-US Keyboards
French Keyboard
Caret Symbol (Linux® Clients Only)
The Virtual KVM Client and the Multi-Platform Client (MPC) do not
process the key combination of Alt Gr + 9 as the caret symbol (^) when
using French keyboards with Linux clients.
To obtain the caret symbol:
From a French keyboard, press the ^ key (to the right of the P key), then
immediately press the space bar.
Alternatively, create a macro consisting of the following commands:
1. Press Right Alt
2. Press 9.
3. Release 9.
4. Release Right Alt.
Note: These procedures do not apply to the circumflex accent (above
vowels). In all cases, the ^ key (to the right of the P key) works on French
keyboards to create the circumflex accent when used in combination with
another character.
Accent Symbol (Windows XP® Operating System Clients Only)
From the Virtual KVM Client and the Multi-Platform Client, the key
combination of Alt Gr + 7 results in the accented character displaying
twice when using French keyboards with Windows XP clients.
Note: This does not occur with Linux clients.
Numeric Keypad
From the Virtual KVM Client and the Multi-Platform Client, the numeric
keypad symbols display as follows when using a French keyboard:
Numeric keypad symbol
Displays as
/
;
.
;
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Appendix A: Informational Notes
Tilde Symbol
From the Virtual KVM Client and the Multi-Platform Client, the key
combination of Alt Gr + 2 does not produce the tilde (~) symbol when
using a French keyboard.
To obtain the tilde symbol:
Create a macro consisting of the following commands:
Press right Alt.
Press 2.
Release 2.
Release right Alt.
Keyboard Language Preference (Fedora Linux Clients)
Because the Sun™ JRE™ on Linux® has problems generating the correct
KeyEvents for foreign-language keyboards configured using System
Preferences, Raritan recommends that you configure foreign keyboards
using the methods described in the following table.
Language
Configuration method
US Intl
Default
UK
System Settings (Control Center)
Keyboard Indicator
French
German
Hungarian
Spanish
Swiss-German
Norwegian
Swedish
Danish
Keyboard Indicator
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
Keyboard Indicator
Keyboard Indicator
Keyboard Indicator
Japanese
Korean
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
System Settings (Control Center)
Slovenian
Italian
Portuguese
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Appendix A: Informational Notes
Note: The Keyboard Indicator should be used on Linux systems using
Gnome as a desktop environment.
When using a Hungarian keyboard from a Linux client, the Latin letter U
with Double Acute and the Latin letter O with Double Acute work only
with JRE 1.6.
There are several methods that can be used to set the keyboard
language preference on Fedora® Linux clients. The following method
must be used in order for the keys to be mapped correctly from the
Virtual KVM Client and the Multi-Platform Client (MPC).
To set the keyboard language using System Settings:
1. From the toolbar, choose System > Preferences > Keyboard.
2. Open the Layouts tab.
3. Add or select the appropriate language.
4. Click Close.
To set the keyboard language using the Keyboard Indicator:
1. Right-click the Task Bar and choose Add to Panel.
2. In the Add to Panel dialog, right-click the Keyboard Indicator and
from the menu choose Open Keyboard Preferences.
3. In the Keyboard Preferences dialog, click the Layouts tab.
4. Add and remove languages as necessary.
Macintosh Keyboard
When a Macintosh® is used as the client, the following keys on the Mac®
keyboard are not captured by the Java™ Runtime Environment (JRE™):
F9
F10
F11
F14
F15
Volume Up
Volume Down
Mute
Eject
As a result, the Virtual KVM Client and the Multi-Platform Client (MPC)
are unable to process these keys from a Mac client's keyboard.
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Appendix A: Informational Notes
Fedora
Resolving Fedora Core Focus
Using the Multi-Platform Client (MPC), occasionally there is an inability to
log in to an LX, KX II or KSX II device, or to access KVM target servers
(Windows®, SUSE, and so forth). In addition, the Ctrl+Alt+M key
combination may not bring up the Keyboard Shortcut menu. This
situation occurs with the following client configuration: Fedora® Core 6
and Firefox® 1.5 or 2.0.
Through testing, it has been determined that installation of libXp resolves
window focusing issues with Fedora Core 6. Raritan has tested with
libXp-1.0.0.8.i386.rpm; this resolved all of the keyboard focus and
popup-menu problems.
Note: libXp is also required for the SeaMonkey (formerly Mozilla®)
browser to work with the Java™ plug-in.
Mouse Pointer Synchronization (Fedora)
When connected in dual mouse mode to a target server running Fedora®
7, if the target and local mouse pointers lose synchronization, changing
the mouse mode from or to Intelligent or Standard may improve
synchronization. Single mouse mode may also provide for better control.
To resynchronize the mouse cursors:
Use the Synchronize Mouse option from the Virtual KVM Client.
VKC and MPC Smart Card Connections to Fedora Servers
If you are using a smart card to connect to a Fedora® server via MPC or
VKC upgrade the pcsc-lite library to 1.4.102-3 or above.
Note: This feature is available on the KSX II 2.3.0 (and later) and KX II
2.1.10 (and later).
Resolving Issues with Firefox Freezing when Using Fedora
If you are accessing Firefox® and are using a Fedora® server, Firefox
may freeze when it is opening. To resolve this issue, install the
libnpjp2.so Java™ plug-in on the server.
Audio
Note: This feature is available with the KX II 2.4.0 (and later).
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Appendix A: Informational Notes
Number of Supported Audio/Virtual Media and Smartcard
Connections
Following are the number of simultaneous Audio/Virtual Media and
Smartcard connections that can be made from a client to a target:
1 smartcard
1 virtual media
1 Smartcard and 1 virtual media
2 virtual media
Audio Playback and Capture Issues
Features that May Interrupt an Audio Connection
If you use any of the following features while connected to an audio
device, your audio connection may be interrupted. Raritan recommends
you do not use these features if you are connected to an audio device:
Video Auto-Sense
Extensive use of the local port
Adding users
Issues when Using a Capture Device and Playback Device
Simultaneously on a Target
On some targets, the simultaneous connection of capture devices and
playback devices may not work due to the USB hub controller and how it
manages the USB ports. Consider selecting an audio format that
requires less bandwidth.
If this does not resolve the issue, connect the D2CIM-DVUSB CIM's
keyboard and mouse connector to a different port on the target. If this
does not solve the problem, connect the device to a USB hub and
connect the hub to the target.
Note: This feature is available with the KX II 2.4.0 (and later).
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Appendix A: Informational Notes
Audio in a Linux Environment
The following are known issues when using the audio feature in a Linux®
environment.
Linux® users, use the default audio device for playback. Sound may
not come through if a non-default sound card is selected.
SuSE 11 clients require Javas_1_6_0-sun-alsa (ALSA support for
java-1_6_0-sun) to be installed via YAST.
For Logitech headsets with a built in a mic, only the Mono Capture
option is available.
If you are running SUSE 11 and using an ALSA driver, log out of KX
II and then log back in in order to display the device. Additionally, if
you connect and disconnect the audio device a number of times, the
device may be listed several times vs. just once as it should.
Using the audio feature with a Fedora Core 13 target set to mono 16
bit, 44k may cause considerable interference during playback.
Note: This feature is available with the KX II 2.4.0 (and later).
Audio in a Mac Environment
Following are known issues in a Mac® environment.
On Mac clients, only one playback device is listed on the Connect
Audio panel when accessing the device through the Virtual KVM
Client (VKC) and Multi-Platform Client (MPC). The device listed is
the default and is displayed on the Connect Audio panel as Java
Sound Audio Engine.
Using audio on a Mac target through Skype® may cause the audio to
be corrupted.
Note: This feature is available with the KX II 2.4.0 (and later).
Audio in a Windows Environment
On Windows® 64-bit clients, only one playback device is listed on the
Connect Audio panel when accessing the device through the Virtual
KVM Client (VKC) and Multi-Platform Client (MPC). The audio device is
the default device and is listed on the Connect Audio panel as Java
Sound Audio Engine.
Note: This feature is available with the KX II 2.4.0 (and later).
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Appendix A: Informational Notes
USB Ports and Profiles
Help for Choosing USB Profiles
When you are connected to a KVM target server via the Virtual KVM
Client (VKC), you can view information about USB profiles via the Help
on USB Profiles command on the USB Profile menu.
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Appendix A: Informational Notes
USB profile help appears in the USB Profile Help window. For detailed
information about specific USB profiles, see Available USB Profiles.
Raritan provides a standard selection of USB configuration profiles for a
wide range of operating system and BIOS level server implementations.
These are intended to provide an optimal match between remote USB
device and target server configurations.
The „Generic‟ profile meets the needs of most commonly deployed target
server configurations.
Additional profiles are made available to meet the specific needs of other
commonly deployed server configurations (for example, Linux®, Mac OS-
X®).
There are also a number of profiles (designated by platform name and
BIOS revision) that have been tailored to enhance the virtual media
function compatibility with the target server, for example, when operating
at the BIOS level.
„Add Other Profiles‟ provides access to other profiles available on the
system. Profiles selected from this list will be added to the USB Profile
Menu. This includes a set of „trouble-shooting‟ profiles intended to help
identify configuration limitations.
The USB Profile Menu selections are configurable via the Console
Device Settings > Port Configuration page.
Should none of the standard USB profiles provided by Raritan meet your
target server requirements, Raritan Technical Support can work with you
to arrive at a solution tailored for that target. Raritan recommends that
you do the following:
1. Check the most recent release notes on the Raritan website
(www.raritan.com) on the Firmware Upgrade page to see if a solution
is already available for your configuration.
2. If not, please provide the following information when contacting
Raritan Technical Support:
a. Target server information, manufacturer, model, BIOS,
manufacturer, and version.
b. The intended use (e.g. redirecting an image to reload a server‟s
operating system from CD).
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Appendix A: Informational Notes
Changing a USB Profile when Using a Smart Card Reader
There may be certain circumstances under which you will need to
change the USB profile for a target server. For example, you may need
to change the connection speed to "Use Full Speed for Virtual Media
CIM" when the target has problems with the "High Speed USB"
connection speed.
When a profile is changed, you may receive a New Hardware Detected
message and be required to log in to the target with administrative
privileges to reinstall the USB driver. This is only likely to occur the first
few times the target sees the new settings for the USB device. Afterward,
the target will select the driver correctly.
Note: This feature is available with the KX II 2.4.0 (and later).
Virtual Media
Virtual Media Not Refreshed After Files Added
After a virtual media drive has been mounted, if you add a file(s) to that
drive, those files may not be immediately visible on the target server.
Disconnect and then reconnect the virtual media connection.
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Appendix A: Informational Notes
Virtual Media via VKC and AKC in a Windows Environment
Windows XP® operating system administrator and standard user
privileges vary from those of the Windows Vista® operating system and
the Windows 7® operating system.
When enabled in Vista or Windows 7, User Access Control (UAC)
provides the lowest level of rights and privileges a user needs for an
application. For example, a Run as Administrator option is provided for
Internet Explorer® for Administrator level tasks; otherwise these are not
be accessible even though the user has an Administrator login.
Both of these features affect the types of virtual media that can be
accessed by users via Virtual KVM Client (VKC) and Active KVM Client
(AKC). See your Microsoft® help for additional information on these
features and how to use them.
Following is a list virtual media types users can access via VKC and AKC
when running in a Windows environment. The features are broken down
by client and the virtual media features that are accessible to each
Windows user role.
Windows XP
If you are running VKC and AKC in a Windows XP environment, users
must have Administrator privileges to access any virtual media type other
than CD-ROM connections, ISOs and ISO images.
Windows Vista and Windows 7
If you are running VKC and AKC in a Windows Vista or Windows 7
environment and UAC is enabled, the following virtual media types can
be accessed depending on the user's Windows role:
Client
Administrator
Standard User
AKC and Access to:
VKC
Access to:
Fixed drives and fixed
Removable drives
drive partitions
Removable drives
CD/DVD drives
ISO images
CD/DVD drives
ISO images
Remote ISO images
Remote ISO images
Drive Partitions
The following drive partition limitations exist across operating
systems:
.
Windows and Mac targets are not able to read Linux formatted
partitions
.
Windows® and Linux® cannot read Mac formatted partitions
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Appendix A: Informational Notes
.
.
Only Windows Fat partitions are supported by Linux
Windows FAT and NTFS supported by Mac
Mac users must unmount any devices that are already mounted in
order to connect to a target server. Use >diskutil umount
/dev/disk1s1 to unmount the device and diskutil mount /dev/disk1s1
to remount it.
Accessing Virtual Media on a Windows 2000 Server Using a D2CIM-
VUSB
A virtual media local drive cannot be accessed on a Windows 2000®
server using a D2CIM-VUSB.
Disconnecting Mac and Linux Virtual Media USB Drives
In a Linux® or Mac® environment:
For Linux users, if there is /dev/sdb and /dev/sdb1, the client will only
use /dev/sdb1 and advertise it as removable disk. /dev/sdb is not
available for the user.
For Linux users, if there is /dev/sdb but no /dev/sdb1, /dev/sdb is
used as a removable device.
For Mac users, /dev/disk1 and /dev/disk1s1 is used.
Target BIOS Boot Time with Virtual Media
The BIOS for certain targets may take longer to boot if media is mounted
virtually at the target.
To shorten the boot time:
1. Close the Virtual KVM Client to completely release the virtual media
drives.
2. Restart the target.
Virtual Media Connection Failures Using High Speed for Virtual
Media Connections
Under certain circumstances it may be necessary to select the "Use Full
Speed for Virtual Media CIM" when a target has problems with "High
Speed USB" connections or when the target is experiencing USB
protocol errors caused by signal degradation due to additional
connectors and cables (for example, a connection to a blade server via a
dongle).
204
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Appendix A: Informational Notes
CIMs
Windows 3-Button Mouse on Linux Targets
When using a 3-button mouse on a Windows® client connecting to a
Linux® target, the left mouse button may get mapped to the center button
of the Windows client 3-button mouse.
Windows 2000 Composite USB Device Behavior for Virtual Media
The Windows 2000® operating system does not support USB composite
devices, like Raritan‟s D2CIM-VUSB, in the same manner as non-
composite USB devices.
As a result, the “Safely Remove Hardware” system tray icon does not
appear for drives mapped by the D2CIM-VUSB and a warning message
may appear when disconnecting the device. Raritan has not observed
any problems or issues from this message, however.
Raritan‟s US engineering department has developed a configuration
which supports the “Safely Remove Hardware” icon and avoids this
Windows message. This configuration requires the use of the D2CIM-
DVUSB virtual media adapter and the Troubleshooting 3 USB Profile,
which configures the D2CIM-DVUSB as a non-composite USB device
supporting a single virtual media connection. Raritan has successfully
tested this configuration in the US and Japan.
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Appendix A: Informational Notes
CC-SG
Virtual KVM Client Version Not Known from CC-SG Proxy Mode
When the Virtual KVM Client is launched from CommandCenter Secure
Gateway (CC-SG) in proxy mode, the Virtual KVM Client version is
unknown. In the About Raritan Virtual KVM Client dialog, the version is
displayed as “Version Unknown”.
Single Mouse Mode - Connecting to a Target Under CC-SG Control
Via VKC Using Firefox
When using Firefox® to connect to a KX II or KSX II target under CC-SG
control using DCIM-PS2 or DCIM-USBG2, if you change to Single
Mouse Mode in the Virtual KVM Client, the VKC window will no longer be
the focus window and the mouse will not respond. If this occurs, left click
on the mouse or press Alt+Tab to return the focus to the VKC window.
Proxy Mode and MPC
If you are using KX II in a CC-SG configuration, do not use the CC-SG
proxy mode if you are planning to use the Multi-Platform Client (MPC).
Moving Between Ports on a Device
If you move a between ports on the same Raritan device and resume
management within one minute, CC-SG may display an error message.
If you resume management, the display will be updated.
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Index
Chat • 190
CIMs • 205
A
Clearing ActiveX Controls • 141
Client Launch Settings • 30, 136
Client Uses with Raritan Products • 2, 43
Closing a Remote Connection • 96
Color Calibration • 122, 127
Common Hot Key Combinations for RRC •
103
Common Hot Key Exceptions for MPC • 102
Conditions when Read/Write is Not Available •
163, 165
Connecting and Disconnecting a Digital Audio
Device • 105
Connecting to a Remote KVM Console • 96
Connecting to a Server via MPC when
Alternate RADIUS Authentication is Enabled
on the KX II-101 • 55
Connecting to Digital Audio • 34
Connecting to Virtual Media • 165
Connection and Video Properties • 115
Connection Information • 11, 93
Connection Profiles • 62, 80
Connection Properties • 9
Creating, Modifying and Deleting Profiles in
MPC • 80
Creating, Modifying and Deleting Profiles in
MPC - Generation 2 Devices • 90
Creating, Modifying and Deleting Profiles in
RRC • 85
About the Active KVM Client • 5
About the Virtual KVM Client • 5
Absolute Mouse Mode • 26, 112, 113
Accessing the MPC Diagnostic Interface
(excluding KX II) • 156
Accessing Virtual Media on a Windows 2000
Server Using a D2CIM-VUSB • 204
Activity Log for Generation 1 Devices • 145
Adjusting Video Settings • 18, 108
Administrative Functions • 131
Advanced Settings • 135
AKC Supported .NET Framework, Operating
Systems and Browsers • 6
Audio • 33, 104, 197
Audio Bandwidth Requirements • 34
Audio in a Linux Environment • 199
Audio in a Mac Environment • 199
Audio in a Windows Environment • 199
Audio Playback and Capture Issues • 198
Audio Recommendations and Requirements •
33, 104
Automatic Mouse Synchronization • 112
Auto-Scroll • 80
Auto-Sense Video Settings • 17, 107
B
Backing Up and Restoring a Device
Configuration • 145
Backing Up and Restoring a User
Configuration • 145
Ctrl+Alt+Del Macro • 16, 101
Customizing the Navigator • 63
Backing Up and Restoring an Entire System
(Dominion KX II only) • 143
Backup and Restore Functions • 142
Broadcast Port • 146
D
Default RSC Option Values • 176
Device Naming in the MPC Navigator • 61
Device Ports in the Navigator • 62
Devices in the RRC Navigator • 62
Diagnostic Log (excluding KX II) • 146
Digital Audio • 33, 104
Disconnecting Mac and Linux Virtual Media
USB Drives • 204
Disconnecting Virtual Media • 164, 168
Building a Keyboard Macro • 14, 99
C
Calibrating Color • 17, 108
CC-SG • 206
Changing a Password • 142
Changing a USB Profile when Using a Smart
Card Reader • 202
Changing the Maximum Refresh Rate • 22,
110
Changing the Shortcut Menu Keyboard
Combination • 97, 98
E
Edit • 185
Emulator • 177
Establishing a New Connection • 93
207
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Index
Local Port Requirements • 40
Log Files • 145
F
Fedora • 197
French Keyboard • 194
Full Screen Mode • 32
M
Macintosh Keyboard • 196
Managing Profiles in KX, KSX and KX-101 G1
Devices • 80
G
Managing Profiles in KX, KSX and KX-101 G2
Devices • 90
Modifying and Removing Keyboard Macros •
15, 101
Mounting CD-ROM/DVD-ROM/ISO Images •
164, 166
Mounting Local Drives • 165
Mouse Options • 22, 111, 134, 138, 141
Mouse Pointer Synchronization • 23
Mouse Pointer Synchronization (Fedora) • 197
Mouse Synchronization Options • 112
Moving Between Ports on a Device • 206
MPC Broadcast Port • 146
General Options • 133
General Options, Advanced Options, Client
Launch Settings and Scan Settings • 128,
132
General Settings • 27
Generation 1 Devices • 94
Generation 2 Devices • 95
H
Help • 191
Help for Choosing USB Profiles • 200
Help Options • 42, 128
MPC Connected Server(s) Toolbar • 73
MPC Connection Properties - Generation 1
Devices • 116
MPC Connection Properties - Generation 2
Devices • 118
MPC Full Screen Mode • 77
MPC Minimum System Requirements • 43
MPC Navigator Tabs • 64
MPC Requirements and Installation
Instructions • 43
MPC Scaling • 79
MPC Status Bar • 73
MPC Supported Operating Systems and
Browsers • 44
Multi-Platform Client and Raritan Remote
Client • 43
I
Import/Export Keyboard Macro Definitions •
148
Import/Export Keyboard Macros • 12, 148
Import/Export RRC Keyboard Macros • 151
Informational Notes • 192
Installing and Opening Standalone MPC • 48
Installing and Opening Standalone RRC • 56
Installing RSC for Sun Solaris and Linux • 173
Installing RSC on Windows • 173
Intelligent Mouse Mode • 25, 112, 114
Introduction • 1
Invalid MPC Username Characters • 48
IPv6 Support Notes • 193
J
N
Java Runtime Environment (JRE) • 192
Navigator • 61
Navigator Display and Sort Options • 65
Navigator Icons • 62
Non-US Keyboards • 194
Note to CC-SG Users • 43
Note to IPv6 Users • 47
K
Keyboard Language Preference (Fedora Linux
Clients) • 195
Keyboard Limitations • 29, 135
Keyboard Macros • 11, 99
Keyboard Options • 11
Note to MPC Users • 131
Keyboards • 194
KVM and Serial Access Client Help • 1
Number of Supported Audio/Virtual Media and
Smartcard Connections • 198
L
O
Launching MPC from a Web Browser • 55
Opening RRC from a Web Browser • 58
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Index
Opening RSC from the Remote Console • 174
Operation • 61
Options in MPC for KX II and KSX II • 132
Options in MPC for KX II-101 and KX G1 • 137
Options in RRC • 140
Single Mouse Mode • 26
Single Mouse Mode - Connecting to a Target
Under CC-SG Control Via VKC Using
Firefox • 206
Smart Card Minimum System Requirements •
40
Overview • 1, 43, 158, 169, 192
Smart Cards (VKC, AKC and MPC) • 37, 129
Special Characters in MPC • 47
Standard Mouse Mode • 24, 112, 115
Standard Toolbar • 69
Status Bars • 73
Supported and Unsupported Smart Card
Readers • 37, 39, 129
P
Port Access Page Sort • 127
Prerequisites for Using AKC • 7
Prerequisites for Using Virtual Media • 161,
163
Proxy Mode and MPC • 206
Proxy Server Configuration for Use with MPC,
VKC and AKC • 1
Supported Audio Device Formats • 33, 104,
105
T
R
Target BIOS Boot Time with Virtual Media •
204
Target Server Requirements • 40
Tool Options • 27, 32
Toolbar • 7
Raritan Serial Console • 169
Raritan Serial Console Interface • 176
Refreshing the Screen • 17, 107
Remote Client Requirements • 41
Remote Power Management • 148
Requirements and Installation • 43
Resolving Fedora Core Focus • 197
Resolving Issues with Firefox Freezing when
Using Fedora • 197
Toolbars • 69
Tools • 186
U
Restarting a Device • 142
RRC Broadcast Port • 146
Upgrading Device Firmware • 141
USB Ports and Profiles • 200
Using Scan Options • 68, 69
Using Screenshot from Target • 21, 109
Using Virtual Media • 163
RRC Connection Properties • 120
RRC Full Screen Mode • 78
RRC Minimum System Requirements • 56
RRC Requirements and Installation
Instructions • 56
V
RRC Scaling • 79
RRC Status Bar • 74
RSC System Requirements • 169
Running a Keyboard Macro • 15, 101
Video Properties • 17, 107
Video Settings • 122
Video Settings - Generation 1 Devices • 122
Video Settings - Generation 2 Devices • 124
View Options • 31
S
View Status Bar • 31
Scaling • 32
View Toolbar • 31
Scan Settings • 31, 67, 137
Screen Modes • 76
Virtual KVM Client (VKC) and Active KVM
Client (AKC) • 4
Send Text to Target • 102
Set Scan Group • 67
Virtual KVM Client Version Not Known from
CC-SG Proxy Mode • 206
Setting CIM Keyboard/Mouse Options • 16
Setting Linux OS Variables • 172
Setting UNIX OS Variables • 172
Setting Windows OS Variables • 169
Shortcut Menu • 97, 134, 138
Shortcut Menu Key Options • 97
Single Cursor Mode/Dual Cursor Mode • 111
Virtual Media • 157, 202
Virtual Media Connection Failures Using High
Speed for Virtual Media Connections • 204
Virtual Media File Server Setup (File Server
ISO Images Only) • 164
Virtual Media in a Linux Environment • 162
Virtual Media in a Mac Environment • 162
209
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Index
Virtual Media Not Refreshed After Files Added
• 202
Virtual Media via VKC and AKC in a Windows
Environment • 203
VKC and MPC Smart Card Connections to
Fedora Servers • 197
W
Windows 2000 Composite USB Device
Behavior for Virtual Media • 205
Windows 3-Button Mouse on Linux Targets •
205
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U.S./Canada/Latin America
Monday - Friday
Europe
8 a.m. - 6 p.m. ET
Europe
Phone: 800-724-8090 or 732-764-8886
For CommandCenter NOC: Press 6, then Press 1
For CommandCenter Secure Gateway: Press 6, then Press 2
Fax: 732-764-8887
Email for CommandCenter NOC: [email protected]
Email for all other products: [email protected]
Monday - Friday
8:30 a.m. - 5 p.m. GMT+1 CET
Phone: +31-10-2844040
Email: [email protected]
United Kingdom
Monday - Friday
8:30 a.m. to 5 p.m. GMT
Phone +44(0)20-7090-1390
China
Beijing
France
Monday - Friday
Monday - Friday
9 a.m. - 6 p.m. local time
Phone: +86-10-88091890
8:30 a.m. - 5 p.m. GMT+1 CET
Phone: +33-1-47-56-20-39
Shanghai
Germany
Monday - Friday
Monday - Friday
9 a.m. - 6 p.m. local time
Phone: +86-21-5425-2499
8:30 a.m. - 5:30 p.m. GMT+1 CET
Phone: +49-20-17-47-98-0
Email: [email protected]
GuangZhou
Monday - Friday
9 a.m. - 6 p.m. local time
Phone: +86-20-8755-5561
Melbourne, Australia
Monday - Friday
9:00 a.m. - 6 p.m. local time
Phone: +61-3-9866-6887
India
Monday - Friday
Taiwan
Monday - Friday
9 a.m. - 6 p.m. local time
Phone: +91-124-410-7881
9 a.m. - 6 p.m. GMT -5 Standard -4 Daylight
Phone: +886-2-8919-1333
Email: [email protected]
Japan
Monday - Friday
9:30 a.m. - 5:30 p.m. local time
Phone: +81-3-3523-5991
Email: [email protected]
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