Q See DVR QS4474 User Guide

User Manual  
MODEL QS434  
QS464  
QS408  
QS206  
QS4474  
H.264 NETWORK DVR  
QS Series  
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About this Manual  
This manual is written for the QS series of DVRs and was accurate at the time it was  
completed. However, because of our ongoing effort to constantly improve our products,  
additional features and functions may have been added since that time and on-screen  
the latest firmware updates and product announcements.  
Thank You for Choosing a Q-See Product!  
All of our products are backed by a conditional service warranty covering all hardware for 12  
months from the date of purchase. Additionally, our products also come with a free exchange  
policy that covers all manufacturing defects for one month from the date of purchase.  
Throughout the manual we have highlighted warnings and other important information that will  
assist you in operating your new system in a safe and trouble-free manner. Please take the  
time to read and follow all instructions and pay attention to alerts as shown below:  
Be certain to make the most of your warranty by completing the registration form online. In  
addition to warranty and technical support benefits, you’ll receive notifications of product  
updates along with free downloadable firmware updates for your DVR. Register today at  
IMPORTANT! Red boxes with this icon indicate warnings. To prevent  
possible injury or damage to the product, read all warnings before use.  
Please see the back of this manual for exclusions.  
NOTE! Text in blue boxes with the Information icon offer additional guidance  
and explanations about how to make the most out of your system.  
© 2011 Q-See. Reproduction in whole or in part without written permission is prohibited. All  
rights reserved. This manual and software and hardware described herein, in whole or in part,  
may not be reproduced, translated, or reduced to any machine-readable form without prior  
written approval.  
Trademarks: All brand names and products are trademarks or registered trademarks of their  
respective owners.  
Q-See is a registered trademark of DPS, Inc.  
Disclaimer: The information in this document is subject to change without notice. The  
manufacturer makes no representations or warranties, either express or implied, of any kind  
with respect to completeness of its contents.  
Manufacturer shall not be liable for any damages whatsoever from misuse of this product.  
Rev. 2.2 8/1/11  
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5. RECORDING  
42  
TABLE OF CONTENTS  
1. INTRODUCTION  
5.1 Recording Configuration  
42  
7
8
5.2 Recording Schedule  
5.3 Mask Field  
43  
44  
45  
Features and Specifications  
2. INSTALLATION AND CONNECTION  
10  
12  
5.4 Motion Detect  
QS206  
QS408  
QS434  
QS464  
QS4474  
6. ADVANCED FEATURES  
46  
47  
14  
6.1 Alarm  
16  
18  
6.2 Email Setup  
6.3 System Info  
48  
49  
20  
3. CONTROLS  
22  
6.4 System  
49  
50  
50  
50  
3.1 Mouse Control  
22  
Restoring Factory Settings  
Restarting the DVR (Soft-Reset)  
Upgrading the Firmware  
Virtual Keyboard  
23  
3.2 Remote Control  
24  
6.5 Pan-Tilt-Zoom Cameras (PTZ)  
7. HARD DRIVE INSTALLATION  
APPENDIX  
51  
52  
53  
4. BASIC OPERATION  
26  
4.1 Power On/Off  
Standby Mode  
LCD On/Off  
26  
26  
26  
26  
Shutdown  
4.2 Shortcut Menu  
4.3 System Login  
4.4 Main Menu  
27  
27  
28  
Product Specifications  
53  
55  
Frequently Asked Questions  
Q-SEE PRODUCT WARRANTY  
59  
60  
4.5 Basic Settings  
Language  
Date/Time  
Password  
Display  
Video/Audio  
29  
29  
30  
31  
32  
33  
Questions or Comments? Contact Us  
4.6 Hard Drive (HDD) Management  
34  
Formatting the Internal Hard Drive  
34  
4.7 Playback  
Video Search  
File List  
35  
35  
36  
37  
Using the On-Screen Playback Controls  
4.8 Backup  
38  
Using the Playback Software  
39  
4
5
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CHAPTER 1  
INTRODUCTION  
To prevent damage to your Q-See product or injury to yourself or to others, read and  
understand the following safety precautions in their entirety before installing or using this  
equipment. Keep these safety instructions where all those who use the product will read them.  
WARNING! ELECTRIC SHOCK RISK!  
n Check the unit and any accessories included in the package immediately after opening. If  
items are missing or damaged, repackage and return to the point of purchase.  
n Use the proper power source. Only use the power adapter supplied with your system. Do  
not use this product with a power source that applies more than the specified voltage (100-  
240V AC).  
n Never insert anything metallic into the DVR. Inserting anything into the DVR or its case can  
be a source of dangerous electric shock.  
n Do not operate in dusty areas.  
n Do not expose this product to rain or use near water. If this product accidentally gets wet,  
unplug it and contact an authorized dealer immediately.  
n Keep product surfaces clean and dry. To clean the outside case of the DVR, gently wipe  
using a lightly dampened cloth (only use water, do not use solvents).  
n Do not operate this DVR without the cover securely in place. Do not attempt to do any  
repairs to the DVR yourself. If there are unusual sounds or smells coming from the DVR,  
unplug it immediately and contact Q-See technical support. Under no circumstances  
should the cover be removed while the device is connected to a power source. You should  
only remove the cover to install/replace the hard disk drive (See Chapter 7) or replace the  
standard 3v lithium cell battery on the motherboard. These are the only user serviceable  
parts. You may need to replace the battery if the internal clock resets itself after a power  
outage  
n Handle DVR box carefully. If you accidentally drop your DVR on any hard surface, it may  
cause a malfunction. If the DVR doesn’t work properly due to physical damage, contact an  
authorized dealer for repair or exchange.  
n Make sure there is proper air circulation around the unit. This DVR system uses a hard drive  
for video storage which generates heat during operation. Do not block air holes located on  
the bottom, top, sides and back of the DVR as they are designed to keep the system cool  
while running. Install or place this product in an area where there is ample air circulation.  
n Provide proper ventilation. This DVR has a built-in fan that properly ventilates the system.  
Do not cover or impede this fan.  
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Audio Recording  
FEATURES AND SPECIFICATIONS  
This product offers the following features:  
Up to eight channels of audio recording capability depending on model.  
Smartphone Compatible  
24/7 Scheduled Recording  
Access live footage directly from your iPhone, iPad or smartphones running Windows Mobile,  
Android, Symbian or BlackBerry operating systems. Your DVR can also be set to e-mail your  
hand held-device whenever specific activity occurs, such as motion detection.  
Choose which days of the week and hours of the day you want to set your DVR to record or  
not record.  
Multiple Playback Options and Advanced Search Functions  
View Your Video Feed Online with No Extra Service Fees  
Supports real-time recording on each channel independently. Search through recorded files  
while you are playing live footage, monitoring through a remote location using a supported  
internet browsing application and backing up system files. A variety of playback modes  
include: slow play, fast play, and backward play.  
View your DVRs live or recorded video footage on any Internet accessible computer with  
Internet Explorer, Mozilla Firefox and Google Chrome (using IE plug-in).  
Stay Notified with Customizable Email Alerts  
Network Monitoring  
Set your system up to notify you when an event has occurred at the location you are  
monitoring. Notification alerts can easily be adjusted to your specifications.  
Supports network remote real-time monitoring (available bandwidth permitting), remote record  
search and remote PTZ control.  
Advanced Motion Detection Activated Recording  
Alarm Activation Function  
Advanced motion detection settings ensure that false alarms are not triggered. The easy to  
use motion detect set up screen allows you to mask out certain areas which experience heavy  
movement in order to avoid false alarms and avoid unnecessary record triggering.  
Several relay alarm outputs enable you to pair your system with an on-site alarm system.  
Communication Ports  
s RS485 port can be used for PTZ camera control.  
s Standard Ethernet port allows you to access the DVR from a network or the Internet.  
Multiple Backup Options  
A built-in USB port gives you the option of backing up and transferring your video footage  
using a flash drive or external USB hard drive. You can also connect to an external CD/  
DVD writer to burn your file footage right onto a compact disc or DVD disc. Files can also be  
accessed from your DVR system to a remote computer location by logging on remotely.  
PTZ camera control  
s Supports PTZ decoder via RS485.  
s Supports the PelcoD and PelcoP protocols.  
Connect to a TV or PC Monitor Easily  
This system comes with both a VGA and BNC out port to allow you to connect to a TV or  
computer monitor for viewing purposes.  
User-Friendly LCD Control Functions  
Front panel button control allows instant booting up and system standby at the press of a  
button. LCD monitor can be set to go into energy efficient stand-by mode.  
Included Mouse and Remote Control  
In addition to front panel button controls, system can also be booted up and put into standby  
mode using the included remote control or mouse.  
Storage Function  
Encrypted file format to ensure data security and avoid vicious data modification.  
Compression Format  
NOTE! Depending on your point of purchase, your DVR may have the hard  
disk drive already installed. If your drive was packaged separately, or if you  
wish to upgrade your installed drive up to a 1 Terabyte (QS434 and QS408) or  
a 2 Terabyte (QS206) drive, please see Chapter 7 at the back of this manual  
which covers installing the drive.  
Supports multiple-channel audio and video. Independent hardware decodes the audio and  
video signal from each channel to maintain video and audio synchronization.  
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Both displays may be used at the same time, however they will both show the same images  
and they cannot be combined. The mouse cursor will only appear on one screen at a time and  
this may be selected by rolling the mouse scroll wheel forward (VGA) or backwards (television).  
CHAPTER 2  
INSTALLATION AND  
CONNECTION  
The second display may be used as a “Spot” monitor in a location away from the DVR to allow  
another person to view, but not control, the system.  
Please note that it is important to keep in mind common safety guidelines when installing your  
DVR or connecting additional devices – including turning off and unplugging your DVR before  
installing internal components.  
IMPORTANT! The default resolution of this DVR is 1024 x 768 pixels. Some  
monitors smaller than 19” may not display video properly.  
POWER  
The DVRs power supply plugs into the DC power socket on the back of the DVR. It is  
absolutely essential that you only use the power supply that came with the DVR to ensure  
proper operation and to avoid damage.  
AUDIO  
Depending on the model of your DVR, you can record one or more channels of audio to  
accompany your video recording. When there are an equal number of video and audio inputs,  
the audio will be recorded on the corresponding channel. On DVRs with only one or two  
audio inputs, the audio signal will be recorded on the first channel(s) so you should connect  
an audio-capable camera to those channels. Likewise, if you are co-locating a microphone to  
capture audio to accompany a cameras video signal, then the camera should be connected  
into the first channel or channels.  
We also recommend that you use an uninterrupted power supply (UPS) so that the system will  
continue to operate in the event of a power loss. In addition, you should connect the DVR into  
a UL-1449 rated surge protector. It should have a joule rating of at least 400, a response time  
of 10 nanoseconds or less and a clamping voltage of no more than 330 volts.  
Some models feature a power switch on the rear panel, while all models have a soft power  
switch on the front. For those models with a rear panel power switch, it must be flipped to the  
On position to start the DVR. The other models will power up as soon as they are plugged in.  
Also depending upon your model, the audio  
connection ports will either be BNC (like the  
video ports) or RCA. Microphones, such as  
Q-Sees QSPMIC (Picture 2-2) generally  
have RCA connectors. If your DVR has RCA  
audio inputs, then these will connect directly  
to the DVR. For those models with the BNC  
connectors, you will need to use a BNC (Male  
to RCA (Female) adapter cable shown in  
Picture 2-1.  
When shutting down the DVR, it is essential that you do so by pressing and holding the soft  
power switch on the front until the DVR enters standby mode. Once the display goes blank,  
you may either flip the rear power switch to Off or unplug the DVR.  
If you wish to restart the DVR from standby mode, then you may do so by pressing and  
holding the soft power switch again.  
USB PORTS  
With the exception of the Model QS464, the port on the front of the DVR is reserved for  
external USB drives - whether to back up saved files or to install a firmware upgrade. The  
USB mouse should be plugged into the port on the back of the DVR. The QS464 has dual  
USB ports on the front panel with the upper port used for the external drive and the lower port  
available for use by the mouse. The QS464 features a third USB port on the rear panel for use  
by the mouse should you prefer.  
For output, most readily available speakers,  
such as those used in audio systems will  
have an RCA connector. The QS4474 has a  
built-in internal speaker.  
VIDEO DISPLAY  
The connections and ports of the various models are presented on the following pages.  
The DVR can output video to either a  
standard VGA monitor or television. The  
monitor is connected via a VGA monitor cable  
(not included) to the VGA port on the rear of  
the DVR. The QS4474 does not include a  
VGA port. The television is connected to the  
BNC Video Out port on the DVRs back panel  
through the use of the included BNC (Male)  
to RCA (Female) adapter cable (Picture 2-1)  
which plugs into the RCA Video In port on  
the back of the television.  
PICTURE 2-1  
10  
11  
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QS206  
FRONT PANEL  
REAR PANEL  
1
2
3
4
5
6
9
1
VIDEO IN  
7
1
6
2
7
3
8
4
9
5
0
HDD  
REC  
ALM  
FULL  
NET  
MENU  
EXIT  
1
2
3
4
5
6
8
9
10  
11  
12  
13  
16  
14  
15  
OK  
QS206  
16CH H.264 Digital Video Recorder  
AUDIO IN  
AUDIO CVBS OUT  
OUT  
DC +12V  
IN  
RJ45  
USB  
VGA  
ALM IN  
7
8
2
3
4
5
6
7
8
9
Item #  
Connector  
Description  
Item #  
Name/ Symbol  
Description  
1
VIDEO IN  
Video input for connecting analog video signal input (BNC)  
1
2
3
STANDBY  
Press to set the system in standby mode. Press again to wake.  
Press to open/close the main menu.  
MENU/EXIT  
2
DC 12V/3A Power Connection  
CHANNEL/  
NUMBERS  
Press the number buttons to view the selected channel full-  
screen; press buttons 1-0 to input passwords and user IDs.  
3
4
5
VGA OUTPUT To connect to VGA monitor  
4
Press to move cursor up; in PTZ mode, press to pan  
NETWORK  
USB  
For connecting Ethernet cable  
Mouse port  
camera up.  
Press to move cursor down; in PTZ mode, press to  
pan camera down.  
ALARM INPUT 8 I/O Alarm input  
NAVIGATION  
Press to move cursor left; in PTZ mode, press to pan  
camera left.  
ALARM  
I/O Output for alarm  
OUTPUT  
6
Press to move cursor right; in PTZ mode, press to  
pan camera right.  
RS485  
RS485 for connecting PTZ  
Power supply for DC relay, the current is 100MA (to prevent  
short circuits)  
5
LED  
INDICATORS  
Shows status of hard drive, recording, alarm, HDD full and  
network.  
+12V  
7
8
9
AUDIO IN  
Audio input for connecting audio signal (2 feeds)  
6
7
IR SENSOR  
OK  
IR Receiver for remote control.  
AUDIO  
OUTPUT  
In menus, press to confirm selections; in PTZ mode, press to  
change the navigation buttons to control a connected PTZ  
camera (not included)  
For connection to amplified speaker  
VIDEO OUT  
Video output for connecting TV (BNC)  
8
Increase reverse playback speed 1X, 2X, 4X.  
◄◄  
Press to freeze playback to one frame, then press  
again to advance frame-by-frame.  
n ►  
/
DURING  
PLAYBACK  
PRESS:  
Press to start playback  
Press to slow playback speed by 1/2, 1/4, 1/8.  
|
►►  
Press to increase forward playback speed 1X, 2X,  
4X.  
►►  
9
USB  
Connect a USB flash drive for data backup and  
firmware upgrades  
12  
13  
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QS408  
FRONT PANEL  
REAR PANEL  
1
2
3
4
5
4
5
9
1
2
3
8
QS408  
HDD  
REC  
ALM  
FULL  
NET  
ON/OFF  
AUDIO IN  
3
AUDIO  
VIDEO IN  
3
1
2
5
6
7
8
1
2
5
6
7
8
1
4
7
2
3
6
9
USB  
MENU  
EXIT  
5
8
OK  
OUT  
+
-
0
4
4
VGA  
DC +12V  
IN  
RJ45  
VIDEO  
ALARM IN  
6
7
6
7
8
9
10  
Item #  
Name/ Symbol  
Description  
Item #  
Connector  
Description  
1
2
STANDBY  
LED  
Press to set the system in standby mode. Press again to wake.  
1
2
3
Power Switch Power On/Off  
Shows status of hard drive, recording, alarm, HDD full and  
network.  
USB  
Mouse port  
INDICATORS  
AUDIO IN  
Audio input for connecting audio signal (8 feeds)  
3
Press to move cursor up; in PTZ mode, press to pan  
AUDIO  
OUTPUT  
camera up.  
4
5
For connection to amplified speaker  
Press to move cursor down; in PTZ mode, press to  
pan camera down.  
VIDEO IN  
Video input for connecting analog video signal input (BNC)  
DC 12V/3A Power Connection  
NAVIGATION  
Press to move cursor left; in PTZ mode, press to pan  
camera left.  
6
Press to move cursor right; in PTZ mode, press to  
pan camera right.  
7
8
9
NETWORK  
For connecting Ethernet cable  
4
Increase reverse playback speed 1X, 2X, 4X.  
VGA OUTPUT To connect to VGA monitor  
◄◄  
VIDEO OUT  
Video output for connecting TV (BNC)  
Press to freeze playback to one frame, then press  
again to advance frame-by-frame.  
n ►  
ALARM INPUT 8 I/O Alarm input  
/
DURING  
PLAYBACK  
PRESS:  
ALARM  
Press to start playback  
I/O Output for alarm  
OUTPUT  
10  
Press to slow playback speed by 1/2, 1/4, 1/8.  
RS485  
RS485 for connecting PTZ  
|
►►  
Power supply for DC relay, the current is 100MA (to prevent  
short circuits)  
Press to increase forward playback speed 1X, 2X,  
4X.  
+12V  
►►  
5
6
7
IR SENSOR  
MENU/EXIT  
IR Receiver for remote control.  
Press to open/close the main menu.  
Press buttons 1-8 to view that channel full-screen  
Press buttons 1-0 (“0” is located next to the playback buttons) to  
input passwords and user IDs.  
CHANNEL/  
NUMBERS  
7
9
In menus, press to confirm selections; in PTZ mode, press to  
change the navigation buttons to control a connected PTZ  
camera (not included)  
OK  
USB  
Connect a USB flash drive for data backup and  
firmware upgrades  
14  
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QS434  
FRONT PANEL  
REAR PANEL  
1
2
3
4
5
6
9
1
2
3
AUDIO OUT  
VIDEO IN  
1
AUDIO IN  
1
1
6
2
7
3
8
4
9
5
0
HDD  
REC  
ALM  
FULL  
NET  
3
4
3
4
MENU  
EXIT  
OK  
VGA  
-
+
2
2
DC +19V  
IN  
USB  
RJ45  
VIDEO OUT  
ALM IN  
4
5
6
7
8
9
7
8
Item #  
Name/ Symbol  
STANDBY  
Description  
Item #  
Connector  
Description  
For connection to amplified speaker  
1
2
3
Press to set the system in standby mode. Press again to wake.  
Press to open/close the main menu.  
AUDIO  
OUTPUT  
1
MENU/EXIT  
2
3
VIDEO IN  
AUDIO IN  
Video input for connecting analog video signal input (BNC)  
Audio input for connecting audio signal (4 feeds)  
Press buttons 1-4 to view that channel full-screen  
Press buttons 1-0 to input passwords and user IDs.  
CHANNEL/  
NUMBERS  
4
Press to move cursor up; in PTZ mode, press to pan  
4
DC 19V Power Connection  
camera up.  
Press to move cursor down; in PTZ mode, press to  
pan camera down.  
5
6
7
VIDEO OUT  
NETWORK  
Video output for connecting TV (BNC)  
For connecting Ethernet cable  
NAVIGATION  
Press to move cursor left; in PTZ mode, press to pan  
camera left.  
VGA OUTPUT To connect to VGA monitor  
ALARM INPUT 8 I/O Alarm input  
Press to move cursor right; in PTZ mode, press to  
pan camera right.  
ALARM  
5
LED  
INDICATORS  
Shows status of hard drive, recording, alarm, HDD full and  
network.  
I/O Output for alarm  
OUTPUT  
8
9
RS485  
+12V  
USB  
RS485 for connecting PTZ  
6
7
IR SENSOR  
OK  
IR Receiver for remote control.  
Power supply for DC relay, the current is 100MA (to prevent  
short circuits)  
In menus, press to confirm selections; in PTZ mode, press to  
change the navigation buttons to control a connected PTZ  
camera (not included)  
Mouse port  
8
Increase reverse playback speed 1X, 2X, 4X.  
◄◄  
Press to freeze playback to one frame, then press  
again to advance frame-by-frame.  
n ►  
/
DURING  
PLAYBACK  
PRESS:  
Press to start playback  
Press to slow playback speed by 1/2, 1/4, 1/8.  
|
►►  
Press to increase forward playback speed 1X, 2X,  
4X.  
►►  
9
USB  
Connect a USB flash drive for data backup and  
firmware upgrades  
16  
17  
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QS464  
FRONT PANEL  
REAR PANEL  
1
2
3
4
5
6
7
8
1
2
3
4
5
ON/OFF  
AUDIO OUT  
VIDEO IN  
1
AUDIO IN  
1
3
4
RJ45  
1
6
2
7
3
8
4
9
5
0
USB 2.0  
MENU  
EXIT  
OK  
VGA  
-
+
REC ALARM  
USB MOUSE  
2
2
QS464  
DC +12V  
IN  
VIDEO OUT  
6
7
9
10  
8
Item #  
Name/ Symbol  
Description  
Item #  
Connector  
Description  
1
2
STANDBY  
Press to set the system in standby mode. Press again to wake.  
1
Power Switch Power On/Off  
AUDIO  
Press buttons 1-4 to view that channel full-screen  
Press buttons 1-0 to input passwords and user IDs.  
2
For connection to amplified speaker  
OUTPUT  
VIDEO IN  
AUDIO IN  
NETWORK  
3
4
5
Video input for connecting analog video signal input (BNC)  
Audio input for connecting audio signal (2 feeds)  
For connecting Ethernet cable  
DURING PLAYBACK PRESS:  
Increase reverse playback speed 1X, 2X, 4X.  
◄◄  
CHANNEL/  
NUMBERS/  
PLAYBACK  
Press to freeze playback to one frame, then press  
again to advance frame-by-frame.  
n ►  
/
6
DC 12V Power Connection  
Press to start playback  
7
VIDEO OUT  
RS485  
Video output for connecting TV (BNC)  
RS485 for connecting PTZ  
Mouse port  
Press to slow playback speed by 1/2, 1/4, 1/8.  
|
►►  
8
Press to increase forward playback speed 1X, 2X,  
4X.  
9
USB  
►►  
10  
VGA OUTPUT To connect to VGA monitor  
3
4
5
MENU/EXIT  
IR SENSOR  
Press to open/close the main menu.  
IR Receiver for remote control.  
LED  
INDICATORS  
Shows recording status and motion detection (Alarm).  
6
Press to move cursor up; in PTZ mode, press to pan  
camera up.  
Press to move cursor down; in PTZ mode, press to  
pan camera down.  
NAVIGATION  
Press to move cursor left; in PTZ mode, press to pan  
camera left.  
Press to move cursor right; in PTZ mode, press to  
pan camera right.  
7
8
In menus, press to confirm selections; in PTZ mode, press to  
change the navigation buttons to control a connected PTZ  
camera (not included)  
OK  
USB  
The upper port is to connect a USB flash drive for  
data backup and firmware upgrades.  
The lower port is to connect a USB mouse.  
18  
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QS4474  
FRONT PANEL  
REAR PANEL  
1
2
1
LCD  
ON/OFF  
ON  
OFF  
2
3
4
MENU  
EXIT  
VIDEO IN  
2
AUDIO  
IN  
VIDEO OUT  
OK  
1
+
3
4
OUT  
5
6
-
DC +12V  
IN  
RJ45  
QS4474  
POWER  
REC  
ALM  
HDD  
NET  
3
4
5
6 7 8  
9
7
8
9
Item #  
Name/ Symbol  
SCREEN  
Description  
Item #  
Connector  
Description  
1
2
3
7” LCD screen  
Turns the screen on or off. The DVR will still operate.  
1
2
Power Switch Power On/Off  
LCD ON/OFF  
FAN  
Cooling fan exhaust port. This should not be blocked.  
DC 12V Power Connection  
Pressing and holding will bring up the menu to put the DVR to  
sleep or turn it off.  
Pressing and releasing the button will cycle through the individual  
channels or display all four channels simultaneously.  
STANDBY/  
DISPLAY  
MODE  
3
4
5
VIDEO IN  
RJ45  
BNC connectors for up to four cameras  
For connecting Ethernet cable  
4
5
MENU/EXIT  
Press to open/close the main menu.  
Press to move cursor up; in PTZ mode, press to pan  
camera up.  
6
7
USB port for the mouse  
Press to move cursor down; in PTZ mode, press to  
pan camera down.  
BNC ports. Input for a single audio channel. Output to an  
external speaker. Connecting an external speaker will not affect  
the DVRs internal speaker.  
NAVIGATION  
AUDIO  
PORTS  
Press to move cursor left; in PTZ mode, press to pan  
camera left.  
8
9
RS485  
RS485 for connecting PTZ camera  
Press to move cursor right; in PTZ mode, press to  
pan camera right.  
VIDEO OUT  
Video output for connecting to a TV (BNC)  
6
In menus, press to confirm selections; in PTZ mode, press to  
change the navigation buttons to control a connected PTZ  
camera (not included)  
OK  
7
8
IR SENSOR  
IR Receiver for remote control.  
LED  
INDICATORS  
Shows power, recording status, motion detection (Alarm), hard  
drive and network connection status  
9
USB  
The upper port is to connect a USB flash drive for  
data backup and firmware upgrades.  
The lower port is to connect a USB mouse.  
SPEAKER  
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VIRTUAL KEYBOARD  
CHAPTER 3  
CONTROLS  
The virtual keyboard is contextual. For example, it will only show digits when the field is for  
numeral entries. In fields where letters and symbols can be entered, users can switch between  
various formats – numbers, upper case, lower case and symbols – by selecting the blue tab in  
the upper right corner of the keyboard.  
This DVR can be controlled through the USB mouse or with the remote control. We have  
found that the majority of our customers prefer to operate their DVRs using the USB mouse  
because of its ease of use and flexibility and our manual is set up with this in mind. For your  
convenience, we also include a remote control which allows you to perform most of the  
day-to-day functions from a distance. It functions as a typical remote control with additional  
buttons allowing you to navigate through menus and control functions. We recommend that  
you configure your DVR using the mouse controls, reserving the remote control for operations  
such as live viewing, file search and playback. For the purposes of this manual, instructions  
will be given for using the mouse but the other modes are also presented in this chapter.  
Available keyboards include:  
NUMBERS  
1 2 3 4 123  
5 6 7 8  
9 0  
3.1 MOUSE CONTROL  
The mouse operates in a manner similar to how it is used on a conventional computer; point-  
and-click, right-click, double click and so on. How these functions are used is based on the  
context of where they are used. Some examples are:  
UPPER CASE  
LETTERS  
A B C D E F G ABC  
LEFT CLICK:  
Selecting an item  
H I J K L M N  
O P Q R S T U  
V W X Y Z  
Opening a menu  
Checking a box or motion detection status  
Selecting letters, numbers or symbols on the virtual keyboard.  
LOWER CASE  
LETTERS  
a b c d e f g abc  
DOUBLE CLICK:  
RIGHT CLICK  
Selecting an event for playback  
h i j k l m n  
o p q r s t u  
v w x y z  
Selecting a screen to zoom into from multi-screen mode  
MAIN MENU  
KEY LOCK  
CHN SWITCH  
DIGITAL ZOOM  
VIDEO SEARCH  
PTZ  
Exits any window. Exits  
any menu or reopens  
previous menu.  
PICTURE 3-2  
Opens Pop-Up  
Shortcut Menu  
The keyboards are used by clicking on the desired character. Characters are deleted with the  
key. To nish entering your text, click the  
close it.  
key. Clicking outside of the keyboard will  
MUTE  
MANUAL REC  
ROTATION  
PICTURE 3-1  
CLICK-AND-DRAG Select motion detection zone  
Select privacy mask zone  
SCROLL WHEEL  
Scroll forward to select VGA monitor  
Scroll backwards to switch to TV/RCA monitor  
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3.2 REMOTE CONTROL  
The buttons on the Remote Control operate in the same manner as on a conventional DVR  
remote. Some buttons have multiple functions depending on which menu is being accessed.  
#
1
2
Name/Symbol  
STANDBY  
Function  
Press to turn standby mode ON/OFF.  
LOGIN/LOCK  
If “Security” has been enabled in the Setup menu,  
press to open the user password login screen.  
3
4
Number/Channel buttons  
While in menus, press buttons 0~9 to enter values;  
during live viewing, press to view channels full-screen.  
Press to switch between quad and full-screen  
displays.  
5
6
7
8
MENU  
Opens the main menu.  
PTZ  
Press to open the PTZ control window.  
Close menu windows.  
EXIT  
Navigation/OK:  
Move cursor in menus up; Channel Up.  
Move cursor in menus to the right  
Move cursor in menus left  
/CH+  
/FWD  
/REW  
Move cursor in menus down; Channel down.  
/CH-  
OK  
In menus, press to confirm selections; during  
playback and preview, press to view system  
information  
9
+/ - : In menus, press to  
adjust values.  
10 RECORD: Press to start  
manual recording.  
11 STOP: Press to stop manual  
recording.  
12 EXTRA: For future use.  
13 Playback controls:  
Increase reverse playback speed 2X, 4X, 8X  
Press to start playback  
Press to increase forward playback speed 2X, 4X, 8X  
Press to slow playback speed by 1/2, 1/4, 1/8  
TIP: When using the remote  
control to enter password and  
camera titles, select the field  
using the navigation buttons,  
press ENTER, and then press  
the number buttons.  
Press to freeze playback to one frame, then press  
again to advance frame-by-frame  
PICTURE 3-3  
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4.2 SHORTCUT MENU  
CHAPTER 4  
BASIC OPERATION  
The Shortcut menu gives direct access to many of the systems functions, features and  
This chapter is intended to help you get your DVR up and running before you activate any  
advanced features which are covered in later chapters. You can use the mouse, remote  
control and the buttons on the front of the DVR to operate your system, but for convenience,  
we will be discussing operations using the mouse.  
options without having to go through a series of intermediiate steps.  
Right-clicking with the mouse anywhere on the screen will bring up the Shortcut menu.  
MAIN MENU: Opens the main system menu  
MULTIPICTURE: Choose multi-screen mode  
MAIN MENU  
4.1 POWER ON/OFF  
PTZ: Opens the PTZ control menu  
KEY LOCK  
Connect the power cable to the DC power port on the rear panel. If your DVR has a power  
switch on the rear channel you will need to flip it to the “On” position. If the DVR is not  
equipped with a power switch, it will power up when connected to a power source.  
VIDEO SEARCH: Open the Search Menu to  
CHN SWITCH  
view recorded video  
MUTE: Mute listen-in audio on the system  
DIGITAL ZOOM  
VIDEO SEARCH  
PTZ  
MUTE  
MANUAL REC  
At startup, the system performs a basic system check and runs an initial loading sequence.  
After a few moments, the system loads a live display view.  
START RECORD: Start manual recording  
STOP RECORD: Stop manual recording  
START CRUISE: Activates preset PTZ cruise  
STANDBY MODE  
STANDBY: Click to go into standby mode  
The system can be put into Standby Mode. Power will remain to the system but will not be  
recording. You may put your system into Standby Mode by one of two methods:  
ROTATION: Start full screen cycle through  
channels  
To Start Standby Mode:  
ROTATION  
Press and hold the POWER or STANDBY (depending on model) button on the front  
PICTURE 4-1  
panel or remote control until the prompt closes. The system enters standby mode.  
To close the Shortcut menu, click anywhere on screen.  
Select “Standby” in the pop-up Shortcut menu (described in the next section)  
To Wake Up from Standby Mode:  
4.3 SYSTEM LOGIN  
Press and hold the POWER button on the front panel or remote control until the system  
By default, passwords are disabled on the  
system. You do not need to enter a password  
when accessing any system menus. The  
default user name is admin and the  
password is blank (no password). Just click  
Apply However, for security purposes, it is  
highly recommended to enable passwords on  
the system using the Password menu.  
beeps. The system will begin powering up.  
LCD ON/OFF  
On the QS4474, you can turn the LCD monitor off while allowing the DVR to continue to  
operate. Simply press and release the LCD ON/OFF button to the right of the LCD screen.  
Pressing it again will turn the LCD back on.  
SHUTDOWN  
When the DVR will not be in use for an extended period of time, it is recommended that you  
shut it down completely. To do so, follow the above instructions to put the DVR into Standby  
mode. Once the DVR has gone into hibernation, turn off the power switch (if present) and then  
disconnect it from its power source - preferably by turning off the surge protector that it is  
plugged into.  
PICTURE 4-2  
IMPORTANT! To protect your system, you should always power down the  
DVR as described above before unplugging it or using the power switch.  
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4.5 BASIC SETTINGS  
4.4 MAIN MENU  
To access the Main Menu, right-click anywhere onscreen with the mouse to open the  
Shortcut menu and select MAIN MENU. Pressing the Menu or MENU/EXIT button on the  
Set the system language, date and time, passwords, and configure audio and display  
options.  
remote control or front panel of the DVRm, respectively, will also open the Main Menu.  
The Basic Setup menu contains the following  
submenus: Language, Date/Time,  
Password, Display, and Video/Audio.  
Placing the mouse over an icon will display  
iinformation about its contents and/or  
function.  
PICTURE 4-4  
PICTURE 4-3  
LANGUAGE  
English is the only language available at this  
time.  
Symbol Name  
SEARCH  
Function  
Search for recorded video on the system.  
RECORD  
Configure recording parameters (quality, resolution), set record  
modes, and enable/disable audio recording.*  
HDD  
Display hard drive status and format the internal hard drive of the  
system.  
PICTURE 4-5  
BASIC  
Open the Basic Setup Menu, which lets you set the system  
language, date and time, Device IDs and passwords, and configure  
audio and video settings.  
IMPORTANT! After changing the Video Format, the device will need to be  
restarted.  
ADVANCE Opens the Advanced Setup Menu, which lets you view system  
info, configure alarm, PTZ, mobile, and network settings.  
EXIT  
Closes the Main Menu.  
*Audio capable cameras or powered microphones (not included) are required for audio  
recording on the system.  
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DATE/TIME  
PASSWORD  
When you first startup your system, you are automatically logged in as the ADMIN under  
Device ID000000. By default, passwords are disabled on the system. You will not need a  
password to log in or access menus. You will not need a password to access your system  
using the browser-based remote software.  
IMPORTANT! Date and time should be properly set before continuing so that  
you can easily locate recorded events. Inaccurate dates and times on files may  
affect their admissibility as evidence.  
The system employs two levels of user authorities connected to a Device ID. The authorities  
are as follows:  
ADMIN (administrator): Has full control of the system, and can change both administrator  
and user passwords and enable/disable password checking  
To set the date and time:  
STEP 1. Click DATE/TIME and configure  
the following options:  
USER (normal user): Only has access to live viewing, search, playback, and other limited  
authorities.  
DATE: Enter the day, month, and year.  
DATE FORMAT: Select DD/MM/YYYY,  
MM/DD/YYYY, or YYYY/MM/DD  
• TIME: Enter the time  
For security reasons, it is highly recommended to enable passwords on your system. If you  
enable passwords, you must select a 6-digit ADMIN password and a 6-digit USER password.  
The QS434 and QS464 only support one Admin and one User account.  
TIME FORMAT: Use the drop-down  
menu and select 12 HOURS or 24  
HOURS  
DST: Use the drop-down menu to  
select ON/OFF to enable/disable  
Daylight Savings Time  
You can change the Device ID and password  
of the ADMIN and the USER from the  
Password menu.  
PICTURE 4-6  
To open the Password/Security menu, click  
on Basic in the Main Menu and then select  
Password.  
ZONE: Select the correct time zone based on your current location. If you are uncertain  
of your time zone, you can find it at http://www.worldtimezone.com  
To change your Device ID and Password:  
STEP 2. Click MODIFY DATE AND TIME. Click CLOSE in the confirmation window.  
STEP 3. Click APPLY. The new date and time are saved.  
PICTURE 4-7  
STEP 1. Click the field beside Device ID  
and enter a 6-digit numerical Device  
ID using the Virtual Keyboard. For  
example: changing the ID to 000010.  
Daylight Savings Time  
To set daylight savings time:  
STEP 2. Under Password, select  
ENABLE.  
STEP 1. Under DST, select ON. DST options appear.  
STEP 3. Click the field beside Admin  
Password to enter a 6-digit  
STEP 2. Under DST MODE select one of the following:  
CUSTOM: Set customized start and end times for DST (go to step 4)  
numerical password using the Virtual  
Keyboard. Re-enter the password in  
the corresponding field.  
DEFAULT: The Default setting will apply DST from the second Sunday of March to the  
second Sunday in November (Go to step 3)  
• If using the DEFAULT, click APPLY.  
PICTURE 4-8  
STEP 4. Click the field beside User  
Password to enter a 6-digit  
• If setting a CUSTOM DST, use the drop-down menus to select a week and month for  
the start and end times.  
numerical password using the Virtual  
Keyboard. Re-enter the password in  
the corresponding field.  
STEP 3. Click APPLY. Click CLOSE in the confirmation window.  
STEP 4. Click EXIT in each menu until all windows are closed. Type date via numeric key.  
The ADMIN and USER passwords must  
not be the same.  
STEP 5. Click Apply to save your  
changes. Click Close in the  
confirmation window.  
STEP 6. Click Exit in each menu until all  
windows are closed.  
PICTURE 4-9  
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VIDEO/AUDIO  
DISPLAY  
Use the Video/Audio menu to set the resolution and camera video system on the DVR. You  
will need to have microphones or audio-equipped cameras connected to your DVR (through  
the Audio In ports) in order to record sound. To listen to recorded audio, you must have an  
external speaker connected to your Audio Out port on the back of your DVR.  
Use the Display Setup menu to customize channel titles, show/hide the date and time in live  
viewing and playback, and enable/disable preview channels.  
To customize Display settings:  
STEP 1. Configure the following options:  
To configure video options:  
NAME: Click any of the fields and  
enter a new title for the selected  
channel using the Virtual Keyboard  
(mouse only)  
STEP 1. Under VGA RESOLUTION,  
select 800x600 or 1024x768.  
STEP 2. Under CAMERA SYSTEM,  
select NTSC (North and most of  
South America) or PAL (Brazil and  
Europe).  
POSITION: Reposition the  
channel title; select TOPLEFT,  
BOTTOMLEFT, TOPRIGHT,  
STEP 3. Click APPLY. Click CLOSE in  
BOTTOMRIGHT, or OFF. If OFF,  
the title will not be displayed for the  
selected channel  
PICTURE 4-10  
the confirmation window.  
STEP 4. Click EXIT in all menus until all  
PICTURE 4-11  
COLOR: Adjust CHROMATICITY, LUMINOSITY, CONTRAST, and SATURATION for  
windows are closed.  
the selected channel  
To configure audio options (Available only on Channels 1 and 2 on the QS464 and QS206):  
PREVIEW TIME: Select ON/OFF to show/ hide the date and time during live viewing  
STEP 1. From the Video/Audio menu, click VOLUME SETUP. A split-screen display view  
RECORD TIME: Select ON/OFF to show/hide the date and time during playback.  
appears.  
STEP 2. Click NEXT PAGE to change the settings for the remaining channels (8 and  
STEP 2. Click any channel and adjust the slider to increase/decrease the volume for  
16-channel models only).  
listen-in audio.  
STEP 3. Click APPLY to save your settings. Click CLOSE in the confirmation window.  
STEP 3. Click X to return to the Video/Audio menu.  
STEP 4. Click APPLY. Click CLOSE in the confirmation window.  
STEP 5. Click EXIT in all menus until all windows are closed.  
Preview  
Preview channels can be very useful if your display monitor is in public view. Select OFF for  
preview channel and it will appear black on the display to give the impression that no cameras  
are connected and the system is not recording.  
To enable/disable preview channels:  
STEP 1. Choose a channel you wish to conceal. For example, channel 3. Under  
PREVIEW, select OFF.  
STEP 2. Click APPLY. Channel 3 will turn black. Click CLOSE in the confirmation window.  
STEP 3. Click EXIT in all menus until all windows are closed.  
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4.7 PLAYBACK  
4.6 HARD DRIVE (HDD) MANAGEMENT  
This window displays essential information about the systems internal hard drive,  
and lets you format the internal hard drive and external USB flash drive.  
View recorded video on the system through the Search menu.  
MAIN MENU  
VIDEO SEARCH  
The HDD menu displays the following:  
KEY LOCK  
CHN SWITCH  
DIGITAL ZOOM  
VIDEO SEARCH  
PTZ  
Select VIDEO SEARCH in the Shortcut  
Menu (Picture 4-13) or select it in the Main  
Menu (Picture 4-14).  
HDD STATUS: The system will display  
“OK” for normal operation. This DVR  
supports up to a 1TB or 2TB hard  
drive depending on the model.  
SIZE: The size (in gigabytes) of the  
internal hard drive. The size of your  
system`s internal hard drive will vary  
by model  
MUTE  
MANUAL REC  
FREE SPACE: The space (in gigabytes)  
remaining on the system`s internal  
hard drive.  
PICTURE 4-12  
ROTATION  
AVAILABLE TIME: The recording time (in hours) remaining on the HDD based on your  
PICTURE 4-13  
current record settings  
OVERWRITE: Select ENABLE or DISABLE. If Overwrite is enabled prior to recording,  
the system will record over the oldest video data once the hard drive is full. If Overwrite  
is disabled, the system will stop recording once the hard drive is full and the “FULL”  
LED on the front panel of the system will light up.  
SEARCH  
If there is no hard drive in DVR, or the DVR cannot read the hard drive, or the hard drive is not  
formatted, it will display an “H” in the video preview interface.  
SEARCH  
RECORD  
HDD  
BASIC  
ADVANCE EXIT  
PICTURE 4-13  
When you first open the Search menu it will display the current date.  
FORMATTING THE INTERNAL HARD DRIVE  
If you installed a new hard drive, you must format the hard drive in the DVR before it can be  
used. Clicking on the HDD Format button will begin the formatting process. After formatting,  
the system will restart.  
1
2
RECOSEARCH 3  
Click PLAY to play back the last minute of  
recorded video (Quick Search).  
ALL  
07/14/2011 SEARCH 09:07 PLAY  
CHN  
DATE  
RECORD STATE  
4
CAUTION! Formatting the hard drive erases all video data! This step cannot  
be undone!  
JUL.  
14TH  
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16  
17 18 19 20 21 22 23 24 25 26 27 28 29 30 31  
To search for a particular event:  
00  
08  
16  
01  
09  
17  
02  
10  
18  
11  
19  
04  
12  
20  
05  
13  
21  
06  
14  
22  
07  
15  
23  
5
STEP 1. Select a specific channel to  
To install a new hard drive, or to replace a defective one, please see Chapter 7.  
view or select All.  
FILE LIST  
EXIT  
STEP 2. Enter a date using the Virtual  
6
Most currently available USB flash drives are compatible with this DVR, however if you need  
to reformat your flash drive - say to erase old data - then clicking on the USB Format button  
while the drive is connected to the upper USB port on the front of the DVR will allow you to  
reformat it. This button is not for use with any external USB hard drive you may connect to  
the DVR for backup. External hard drives will need to be formatted using the Fat32 format and  
this can be done by connecting the drive to the USB port on a PC and reformatting it from  
there.  
Keyboard  
PICTURE 4-15  
STEP 3. Click Search  
Recorded events (Alarm and Motion Detection-triggered recordings) appear in red while  
scheduled recordings will be shown in green.  
STEP 4. Click a date in the Month Grid to select the date of the video.  
STEP 5. Click on an hour block to begin playback of the video file(s) recorded during that  
period.  
or  
STEP 6. Select File List to see a list of recorded files. (Shown in Picture 4-16)  
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FILE LIST  
USING THE ON-SCREEN PLAYBACK CONTROLS  
The DVR can play back a single channel in full screen or up to four channels in multi-view  
mode.  
You can use the File List Shortcut Menu to see a detailed list of all the recorded video on your  
system. Clicking on a file will begin playback. In the case of multiple files, you may need to use  
the Next button to see another page of recorded files.  
Move the mouse slightly to display the onscreen playback controls. You can also use the  
playback control buttons on the remote control or on front panel of the DVR.  
FILE LIST  
To narrow search results:  
FIRST  
PRE  
TYPE ALL  
CH  
00:00:00  
SEARCH  
TYPE  
The controls operate in the same manner as those found on any VCR, DVR or other video  
player. You can play, pause, fast forward, rewind, and slow down playback.  
TIME SIZE  
BAK  
Under TYPE, select NORMAL to view only  
normal recordings, ALARM, to view alarm  
recordings (includes alarm and motion  
detection), or ALL to view all video on your  
system.  
01 07:55:53-07:57:17  
01 07:57:19-07:59:23  
01 07:59:25-08:00:33  
01 08:00:36-08:01:47  
01 08:01:47-08:02:26  
4.7M Normal  
6.7M Alarm  
3.7M Alarm  
3.8M Alarm  
2.2M Normal  
NEXT  
LAST  
ALL  
Drag the slider to adjust the volume (You must have had an audio-capable camera connected  
to this channel at the time of the event). Select the box to mute the audio.  
OTHER  
BACKUP  
Click X to quit playback and return to the Search menu.  
01 08:02:26-08:08:15 18.3M Alarm  
EXIT  
PICTURE 4-16  
7/25/2011 23:48:25  
CH1  
Navigation  
Use the buttons on the side panel to navigate  
the file list:  
FIRST: Jump to the first page of the list  
PRE: Turn to the previous page  
NEXT: Turn to the next page  
LAST: Jump to the last page of the list  
ALL: Select all files  
OTHER: Clear all files  
31  
MUTE  
BACKUP: After selecting a file(s), click to  
begin copying the data to a USB flash drive.  
See Section 4.8 Backup.  
PICTURE 4-17  
Slow  
Viewing  
Advance  
(1/2, 1/4, 1/8)  
Mode  
(Click to change)  
Digital  
Zoom  
Pause  
Volume  
31  
MUTE  
Rewind  
Play  
Fast Forward  
PICTURE 4-18  
Exit  
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USING THE PLAYBACK SOFTWARE  
4.8 BACKUP  
The Playback software included on the accompanying software disk will play back the video  
files created by your DVR. These files have a .264 file extension and will not play on standard  
media player software unless you convert them to .avi format using the Playback program.  
Once you have located a recorded video event on your systems hard drive, you can copy it to  
a USB flash drive. Most USB flash drives are compatible with this DVR.  
FILE LIST  
Install the Playback software to your computer as normal before attempting to view video you  
have backed up.  
Backing Up Recorded Data  
FIRST  
PRE  
0:00:00  
SEARCH  
TYPE  
STEP 1. Connect a blank USB flash  
drive to the top USB port on the front 57:17  
SIZE  
BAK  
4.7M Normal  
6.7M Alarm  
3.7M Alarm  
3.8M Alarm  
2.2M Normal  
To view a video file on your computer  
NEXT  
LAST  
ALL  
panel of the DVR.  
59:23  
00:33  
01:47  
02:26  
STEP 1. Copy one or more backup files  
STEP 2. Open the Search menu and  
search for recorded data on the  
system.  
to your PC.  
STEP 2. Launch the Playback software  
and select “Open Local File” from the  
File Menu.  
OTHER  
BACKUP  
STEP 3. Click FILE LIST.  
08:15 18.3M Alarm  
STEP 4. Select the files you want to  
backup and click the BAK box next  
to the file name (See Picture 4-19).  
Select multiple files if desired. Click  
ALL to select all files; click OTHER to  
deselect all files.  
EXIT  
PICTURE 4-19  
PICTURE 4-21  
NOTE! The size of each file is shown in the File List menu. Use this to help  
you find a USB flash drive large enough to hold all the files you wish to backup.  
STEP 3. Navigate to the file you wish to  
play back. It should have a .264 file  
extension.  
STEP 5. Click BACKUP from the side-  
panel to immediately begin copying  
the files to the USB flash drive.  
The download progress will be  
displayed in the status window.  
PICTURE 4-22  
PICTURE 4-20  
CAUTION! DO NOT remove the USB flash drive during backup.  
STEP 4. Once you’ve loaded the file into  
the program, click the Play menu and  
select Play.  
PICTURE 4-23  
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Video Play Settings  
STEP 5. When you select Play, a Playback Control Bar will appear.  
1
2
3
4
Each video record contains data from all the cameras that were recording at that time. You can  
view up to four of those recordings at one time by clicking on the “Play All Channels” button  
(Item number 14 in Picture 4-24). Or, you can choose which channel will be played back  
in the Playback software by following these steps:  
STEP 1. In the Setting menu in the  
Playback software toolbar, select  
Video Play Setting  
5
6
7
8
9
10  
11 12 13 14 15 16 17 18 19 20  
21  
22  
PICTURE 4-24  
#
1
3
5
7
9
Function  
#
Function  
STEP 2. From that pull-down menu,  
PICTURE 4-25  
Hour Blocks  
Progress Bar  
Play  
2
4
6
8
Minute  
choose Normal Video Bar.  
Date  
Previous Recording File  
Stop  
Pause  
STEP 3. In the resulting pop-up window,  
choose which channel you wish to  
view.  
Previous Frame / Next Frame  
10 Slow Play, Normal Play, Fast Play  
12 Snapshot  
11 Next Hour  
13 Reduce window  
15 Add window  
17 Cut  
14 Play All Channels  
16 Start  
STEP 4. Check the box  
next to “Play  
the Video”. Click Apply then OK.  
PICTURE 4-26  
18 Delete  
19 Convert AVI  
21 Mute  
20 On-Screen Display  
22 Volume  
Audio Settings  
Click the  
button on the bottom of the multimedia player and then click the Play button  
If you have connected an audio-capable camera or a microphone to Channels 1 or 2, you can  
play back recorded audio along with the video.  
(Item number 5 in Picture 4-24) to start playing the file.  
The Playback Control Bar shows the date the file was recorded. The Hour Blocks indicate  
(in 24 hour format) at what hour the event took place. The green area in the Progress Bar  
shows when in that hour the event occurred as well as how far the player is in the video  
recording.  
STEP 1. In the Setting menu in the  
Playback software toolbar, select  
Audio Channel Setting.  
The example displayed in Picture 4-24 above, shows that the event being played was  
recorded on April 2, 2009 from 4:57pm (16:57) to 5pm. Clicking on the Next Hour button  
(Item number 11 in Picture 4-24) would take the user to the rest of the event beginning  
at 5:00.00.  
PICTURE 4-27  
STEP 2. From that pull-down menu,  
choose Normal Video Bar.  
STEP 3. In the resulting pop-up window,  
choose which channel you wish to  
enable audio for.  
STEP 4. Check the box  
next to “The  
channel has sound data”. Click Apply  
then OK.  
PICTURE 4-28  
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5.2 RECORDING SCHEDULE  
CHAPTER 5  
RECORDING  
The DVR is set by default to record on all channels when motion is detected (designated as  
“Alarm Recording.” You can program a customized schedule that best meets your individual  
needs.  
The controls for scheduling recording are mostly found in the Record menu which is  
located in the Main Menu. Certain features, such as Motion Detection, are located  
in the Advanced menu (also reachable through the Main Menu) but are included  
here for ease of instruction.  
The Schedule Grid shows the days of the  
week and hours 0~23. You can set Alarm  
Recording (Red), General (Normal) Recording  
(Green), or No Recording (Blue) to each time  
block of each day.  
5.1 RECORDING CONFIGURATION  
In addition to scheduling the recording times for your cameras, you can also set resolution  
format, bitrate, recording block size, audio feed and recording mode among other parameters.  
PICTURE 5-2  
To set a recording schedule:  
STEP 1. Open the Main Menu and click RECORD.  
STEP 2. Under REC. MODE, select TIMER RECORD.  
STEP 3. Click SCHEDULE. The Schedule menu opens.  
STEP 4. Under CHANNEL, select specific channels or select ALL.  
STEP 5. Below the grid, click either ALARM (red), GENERAL (Green), or NO RECORD  
(Blue) and then click a time block on the desired day.  
STEP 6. Use the FROM/TO drop-down menus to copy the schedule of one day to  
another. For example, if you want your schedule for Monday to be the same on  
Wednesday: under FROM select MON, under TO select WED, and then click COPY.  
PICTURE 5-1  
The menu will only display four channels at a time. If your system supports more channels,  
a pull-down menu in the upper left of the menu allows you to switch between groups of four  
channels; 1-4, 5-8, 9-12 and 13-16.  
STEP 7. Click SAVE.  
STEP 8. Click EXIT in each menu until all windows are closed.  
The recording options for each camera can be selected independently and are available below  
each cameras channel number.  
Example  
You want your system to record continuously on all channels from 9 AM to 5 PM Monday  
to Friday. You also want Alarm/Motion recording from 5 PM to 9 AM. You do not want the  
system to record Saturday or Sunday.  
CHANNEL. Enable/disable recording for a specific camera by toggling it On or Off using the  
pull-down menu.  
RESOLUTION On the QS 206, CIF is the only resolution option. The QS408 offers the larger  
and clear D1 recording format on channels 1 and 2. Both the QS434 and 464 offer D1 on all  
channels  
STEP 1. Open the Schedule menu.  
STEP 2. Under CHANNEL, select  
ALL.  
BITRATE Select BEST, FINE, or NORMAL. Set up the code rate for recording corresponding  
to 768Kbps, 512Kbps and 384Kbps.  
STEP 3. Click the blue NO RECORD  
block below the grid. A checkmark  
will appear in the block.  
AUDIO If you have a powered microphone or audio-capable camera connected to Channels  
1 and/or 2, you can select ENABLE to record the audio feeds. Audio feeds are not possible  
on other channels.  
STEP 4. Under SUN, click blocks  
00~23. The blocks will turn blue.  
PICTURE 5-3  
REC. MODE Select POWER UP to record continuously from the time the DVR is turned on. If  
you select TIMER RECORD, you will need to set a recording schedule on the system.  
STEP 5. Under FROM, select SUN. Under TO select SAT, and then click COPY.  
Step 6. Click the red ALARM block below the grid.  
REC. SIZE Record Size sets the file size for recorded video files on the system. Instead of  
recording data as one large file, the system will divide the data into blocks of 15, 30, 45, or 60  
minutes. This makes the recorded data easier to search.  
STEP 7. Under MON, click blocks 00~08 and blocks 18~23. The blocks will turn red.  
STEP 8. Under FROM, select MON. Under TO select TUE, and then click COPY.  
Repeat for Wednesday, Thursday, and Friday.  
Your completed schedule should the same as the schedule in Picture 5-3. Save your  
Click APPLY to save your settings. Click CLOSE in the confirmation window.  
settings and Exit the window.  
Click EXIT in every menu until all windows are closed.  
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5.3 MASK FIELD  
5.4 MOTION DETECT  
The Mask Field lets you block a specific portion of a channel you do not want recorded or  
shown on the display screen. This can be useful if you need to conceal a sensitive area being  
captured by the installed camera.  
The default recording mode for your DVR is “Alarm’ which includes motion detection. The  
Motion Detection menu can be found by accessing the Advance menu from the Main  
Menu. In this menu you can configure motion detection for each channel.  
The menu will only display four channels at a time. The pull-down menu in the upper left of the  
menu allows you to switch between available groups of four channels.  
To use the mask field:  
The motion detection options for each camera can be selected independently and are  
available below each cameras channel number.  
STEP 1. From the Record menu, click  
MASK FIELD SETUP. The Mask  
Field menu opens.  
MOTION DETECT  
STEP 2. Choose a channel you wish to  
CH01-CH04  
STATUS  
CH1  
ON  
CH2  
ON  
CH3  
ON  
CH4  
ON  
apply the Mask Field.  
STEP 3. Select ON from the SWITCH  
SENSITIVITY  
MD AREA  
EMAIL  
5
5
5
5
drop-down menu.  
SETUP  
SETUP  
SETUP  
SETUP  
STEP 4. Click SETUP. The Mask menu  
ON  
ON  
ON  
ON  
PICTURE 5-4  
will be replaced by the full-screen  
camera view of the desired channel.  
BUZZER  
OFF  
STEP 5. Using the mouse, click and drag  
the cursor over the area you want to  
conceal. A single click will produce a  
small black square.  
i
8 highest, 1 lowest  
NEXT PAGE  
DEFAULT  
APPLY  
EXIT  
PICTURE 5-6  
Motion Detection Settings  
STEP 6. Right-click anywhere on the  
screen to return to the Mask Field  
menu.  
STATUS Select ON to enable motion detection for the desired channel.  
SENSITIVITY Select 1 through 8. The higher the number, the more sensitive the motion  
STEP 7. Click APPLY. Click CLOSE in  
detection.  
the confirmation window.  
MD SETUP This allows you to chose which areas of the cameras eld of view should detect  
STEP 8. Click EXIT in all menus until all  
motion.  
windows are closed.  
STEP 1. Click SETUP and a motion  
detection grid appears over the  
PICTURE 5-5  
selected cameras video in full screen.  
STEP 2. Click the blocks in the grid to  
enable/disable motion detection.  
Red=Motion detection enabled  
Clear=Motion detection disabled.  
STEP 3. Right-click anywhere on the  
screen to return to the Motion  
Detection menu.  
STEP 4. Click APPLY. Click CLOSE in  
the confirmation window.  
PICTURE 5-7  
STEP 5. Click EXIT in all menus until all  
windows are closed.  
The Motion Detection buzzer can be enabled or disabled in the Alarm Setup menu covered in  
Section 6.1 Alarms.  
EMAIL An email alarm can be assigned to individual channels. Email notifications are covered  
in Section 6.2 Email.  
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6.1 ALARM  
CHAPTER 6  
ADVANCED FEATURES  
Use the Alarm menu to configure alarm and email settings. External alarm devices must be  
connected to the alarm block on the rear panel of the system in order to use the I/O (input/  
Output) alarms of the system.  
Use the Advanced Setup menu to configure alarm settings, motion detection,  
mobile surveillance, PTZ settings and network settings. The Advanced Setup  
menu contains the following sub-menus: Alarm, Info, Motion Detection, Mobile,  
System, PTZ, and Network.  
The QS464 and QS4474 are not designed to use alarms.  
The motion detection options for each alarm channel can be selected independently and are  
available below each ports number.  
PICTURE 6-2  
ALARM SETTINGS  
PICTURE 6-1  
I/O CHANNEL Consult your alarms manual for the proper settings. Select NO (Normal Open),  
NC (Normal Closed), or OFF.  
HDD LOSS The alarm will sound if the internal hard drive is damaged  
HDD SPACE The alarm will sound when the hard drive is full (if overwrite is disabled)  
VIDEO LOSS The alarm will sound when a camera is disconnected  
ALARM MANAGE Clicking on this button will open a new window.  
OUTPUT Set the output time (in seconds)  
on the spot monitor from 0, 10, 20, 40, or 60  
seconds.  
BUZZER Set the time (in seconds) for the  
buzzer when an alarm is triggered—0, 10, 20,  
40, or 60 seconds.  
Set the buzzer to 0s if you want to disable the  
alarm during motion detection  
POST REC Set the time (in seconds) for the  
system to record after a triggered alarm—0,  
PICTURE 6-3  
10, 20, 40, or 60 seconds.  
Click APPLY and then click CLOSE in the  
confirmation window.  
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6.2 EMAIL SETUP  
6.3 SYSTEM INFO  
The system can send an email notification with a JPEG snapshot for triggered events on the  
system. Selecting Email Setup in the Alarm Setup menu will open the Email Setup menu.  
Your DVR will need to be connected to the Internet - either through a router or by being  
directly connected to a modem - in order to be able to send out email alerts.  
This window will allow you to view system information - including the firmware version, MAC  
address, and serial number of the system.  
Check this window to determine whether  
you need to update to a newer version of the  
firmware. Updating the firmware is covered in  
Section 6.4 System.  
NOTE! Depending upon your settings, the system can generate a lot of e-mail  
alerts. For that reason, we recommend setting up a dedicated e-mail address  
specifically for the system to send alert notices. If you do not have your own  
e-mail system (such as a corporate mail server) you should consider using a  
free e-mail provider. However, because many free e-mail services allow only a  
limited amount of e-mail traffic we specifically recommend using Googles Gmail service with  
its higher limit. Similarly, you will want the alert e-mails to go to a different account than the  
one sending them. This will ease your management of these alerts.  
PICTURE 6-5  
MOTION DETECTION  
This was covered in Section 5.4 Motion Detection.  
MOBILE ACCESS  
This will be covered in Chapter 4 of the Remote Monitoring Guide included on this CD.  
EMAIL SETUP  
EMAIL  
YES  
OFF  
00465  
SSL  
ON  
6.4 SYSTEM  
SMTP PORT  
SMTP SERVER  
SEND EMAIL  
SEND PW  
Use the System menu to update system firmware and set an automatic system reset  
schedule.  
smtp.gmail.com  
*******  
Like most conventional computers, the DVR  
can benefit from being occasionally shut  
down and re-started. This clears the memory  
and improves performance.  
RECV EMAIL  
TEST  
DEFAULT  
APPLY  
EXIT  
ENABLING AUTO-RESET  
PICTURE 6-4  
STEP 1. Select On in the AUTO RESET  
For the example below, we will use Gmail. The settings can be found under Options when  
logged into your Gmail account. If you have a corporate mail server, you will need to consult  
with your IT department regarding proper settings.  
PICTURE 6-6  
pull-down menu. The Settings option  
will appear below.  
STEP 2. In the SETTINGS pull-down  
menu, select EVERY DAY, EVERY  
WEEK, or EVERY MONTH. If you  
choose EVERY MONTH, the date  
drop-down menu will appear.  
STEP 1. Select ON in the pull-down menu to the right of EMAIL.  
STEP 2. SSL Leave SSL turned OFF. SSL deals with encryption. Only advanced users  
should enable this option.  
STEP 3. SMTP PORT Enter the SMTP port of your email server. Gmails is 465.  
STEP 4. SMTP Enter the SMTP address of your email server. For example, smtp.gmail.  
STEP 3. Select the date for auto-reset  
com  
from the drop-down menu.  
STEP 5. SEND EMAIL The “from” address of your alerts.  
STEP 4. Enter the time for auto-reset  
STEP 6. SEND PW Enter the password of your sending email account  
STEP 7. RECV EMAIL Enter the destination email address for your notifications.  
STEP 8. Click APPLY and then click CLOSE in the confirmation window.  
STEP 9. Click EXIT in all menus until all windows are closed.  
using the Virtual Keyboard.  
STEP 5. Click APPLY, then click CLOSE  
in the confirmation window.  
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RESTORING FACTORY SETTINGS  
6.5 PAN-TILT-ZOOM CAMERAS (PTZ)  
STEP 1. Click DEFAULT SETTINGS. This will restore the system to the original factory  
Use the PTZ Setup menu to configure settings for an optional PTZ camera.  
settings.  
STEP 2. Click OK in the prompt.  
NOTE! Consult the instruction manual of your PTZ camera for complete  
information about your camera, including protocol and baud rate.  
IMPORTANT! Restoring factory settings will cause any settings you’ve made  
to the system to be removed! This includes recording and network setups  
along with passwords!  
The menu will only display four channels at a time. The pull-down menu in the upper left of the  
menu allows you to switch between groups of four channels; 1-4, 5-8, 9-12 and 13-16 - the  
number of channels being dependent on how many your DVR supports.  
RESTARTING THE DVR (SOFT-RESET)  
The PTZ setting options for each camera can be selected independently and are available  
below each cameras channel number.  
STEP 1. Click RESTART.  
STEP 2. Click OK in the prompt. The system will perform a soft-reset and load to a live  
split-screen view.  
UPGRADING THE FIRMWARE  
STEP 1. Copy the firmware file to an  
empty USB flash drive. The firmware  
file should not be in a folder.  
STEP 2. Connect the USB flash drive to  
the top USB port on the front panel of  
your system.  
STEP 3. Open the System Menu.  
STEP 4. Click FIRMWARE UPDATE.  
PICTURE 6-7  
PICTURE 6-8  
The system will scan the USB  
flash drive and begin updating the  
firmware. Do not remove the USB  
flash drive while the upgrade is  
taking place.  
Configuring a PTZ camera:  
STEP 1. Connect a PTZ camera to the BNC and 485A (TX, +) and 485B (RX, -) ports and  
STEP 5. Click CLOSE in the confirmation  
window. In the system prompt, click  
OK. The system will restart.  
power outlet.  
STEP 2. PROTOCOL Select PELCO-D or PELCO-P for the selected channel.  
STEP 3. BAUD RATE Select 1200, 2400, 4800, or 9600.  
STEP 4. DATA BIT Select 5, 6, 7, or 8.  
STEP 5. STOP BIT Select 1 or 2.  
STEP 6. VERIFY Select ODD, EVEN, MARK, SPACE, or NONE.  
STEP 7. ADDRESS Enter an address from 001~255 using the Virtual Keyboard. Refer to  
your PTZ camera`s instruction manual for further details.  
STEP 8. Click APPLY and then click CLOSE in the confirmation window.  
STEP 9. Click EXIT in all menus until all windows are closed.  
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CHAPTER 8  
HARD DRIVE INSTALLATION  
APPENDIX  
WARNING! ELECTRIC SHOCK RISK!  
PRODUCT SPECIFICATIONS  
The DVR MUST be unplugged from all power sources as well  
as from the cameras before opening the case. Failure to do so  
can result in damage to the DVR or its components as well as  
injury or death.  
ITEM  
DEVICE  
PARAMETER  
SPECIFICATION  
QS408 QS434 QS464 QS4474  
QS206  
SYSTEM  
LANGUAGE  
GUI  
ENGLISH/ CHINESE  
GRAPHIC MENU (OSD MENU)  
ADMINISTRATOR PASSWORD, USER PASSWORD  
16 CH. 8 CH. 4 CH. 4 CH. 4 CH.  
It is strongly advised against opening the case when atmospheric conditions present the risk  
of static discharge which can damage electronic components. Please follow these steps to  
install the hard drive:  
PASSWORD  
VIDEO IN  
VIDEO  
COMPOSITE VIDEO INPUT 1.0VP-P, IMPEDANCE75Ω,  
BNC  
STEP 1. Open the cover of the DVR.  
VIDEO OUT  
1 CH COMPOSITE VIDEO OUTPUT, BNC, VGA  
1V P-P CVBS SIGNAL  
STEP 2. If replacing a hard drive,  
unscrew the four mounting screws  
on the underside of the DVR which  
secure the drive to the base of the  
DVR.  
VGA OUTPUT  
800x600, 1024x768, 1280x1024,  
1366x768, 1440x900  
N/A  
VIDEO DISPLAY 1/4/9/16  
CH.  
1/4/9  
CH.  
1 OR 4 CHANNEL SWITCH,  
QUAD DISPLAY  
SWITCH, SWITCH,  
QUAD  
QUAD  
DISPLAY DISPLAY  
VIDEO  
STANDARD  
CIF PAL, 25F/S, CCIR625LINE, 50SCENE  
CIF NTSC, 30F/S, CCIR525LINE, 60SCENE  
D1  
30F/S  
2 CH.  
D1 7F/S  
AUDIO  
AUDIO INPUT  
2 CH.  
8 CH.  
4 CH.  
2 CH.  
1 CH.  
IMPEDANCE600Ω, RCA  
AUDIO OUTPUT 1 CHANNEL, IMPEDANCE600Ω, RCA  
STEP 3. Connect HDD cables as shown  
RECORD  
STYLE  
AUDIO AND VIDEO RECORDED SIMULTANEOUSLY  
below:  
AUDIO  
8khz 16bit ADPCM  
H.264  
COMPRESSION  
STEP 4. Attach HDD to base of the DVR  
with the screws provided.  
PICTURE  
PICTURE  
PROCESSING COMPRESSION  
AND  
STORAGE  
PICTURE  
RESOLUTION  
CIF  
(352x240)  
CIF (352x240) D1 (702x480)  
STREAMING  
STYLE  
ISO14496-10  
STEP 5. After installing HDD into DVR  
close cover.  
AUDIO STYLE  
ADPCM  
VIDEO CODE  
RATE  
CIF: 384~768 KBPS (NORMAL)  
CIF:512 KBPS (HIGH)  
CIF: 768 KBPS (HIGHEST)  
AUDIO CODE  
RATE  
32KB/S  
NOTE! The newly-installed hard drive will need to be formatted before it can  
record.  
DATA STORAGE 1 SATA HDD UP TO 2TB  
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FREQUENTLY ASKED QUESTIONS  
ITEM  
DEVICE  
PARAMETER  
SPECIFICATION  
QS408 QS434 QS464 QS4474  
If your problem is not listed below, please check our Resource Center at http://q-see.com/  
glossary/resource-library.php go to live chat at http://q-see.com or call our toll-free  
number, 877-998-3440 for more support.  
QS206  
CONNECTOR NETWORK  
INTERFACE  
RJ45,10M/100M  
ALARM  
ALARM INPUT  
VOLTAGE  
4
8
4
0
0
Question 1: Why is the DVR not working after starting?  
ALARM I/O  
0-2V, low voltage, 5-30V high  
voltage  
N/A  
N/A  
Answer:  
• Check the power adaptor input  
• Check the power on-off  
• Check the main board of the DVR  
CONNECTOR ALARM  
OUTPUT  
2
1
1
0
0
PTZ INTERFACE SUPPORT 1 RS485 (PelcoD, PelcoP)  
NETWORK  
INTERFACE  
RJ45, 10M/100M  
Question 2: Why is the DVR rebooting automatically or stopping for several minutes  
after starting?  
USB  
Mouse USB 1.1  
Yes  
Answer:  
Backup USB  
2.0  
• Instability or low input voltage  
• Bad track on hard drive or the hard drive is bad  
• Power supply is not producing enough power  
• The front-end video signal is not stable  
• High temperature, too much dust, bad DVR operating environment  
• There is a problem with the connector on the main board  
• The main board of the DVR is defective  
SOFTWARE  
UPGRADE  
SUPPORTS  
USB  
Yes  
FIRMWARE  
UPGRADE  
OTHERS  
VOLTAGE  
INPUT  
AC:110~240V  
VOLTAGE  
OUTPUT  
DC:  
DC:  
DC:  
DC:  
DC:  
Question 3: Why is there no video output on single channel, multi channel or all  
channels?  
12V@5A  
12V@3A 12V@3A 12V@3A 12V@3A  
(19V@3A  
on older  
models)  
Answer:  
• Please check the camera cable connection to verify it is well-connected  
• Please check the cable connection video on the back panel of DVR  
• Please connect the camera directly to a TV to see if you get picture  
• Check the brightness of the picture and bring it back to its original default setting  
• The main board of the DVR is defective  
POWER  
CONSUMPTION  
<6W without HDD  
WORKING  
TEMPERATURE  
50 TO 104°F (10 TO 40C)  
Question 4: DVR cannot record after startup and the interface is showing “H”, why?  
Answer:  
• Make sure power adaptor is DC 19V  
• Make sure hard drive is formatted  
• Check the power and data connection cables of the hard drive  
• The hard drive is defective  
• The SATA port is not working  
Question 5: What is the meaning of“R”“M”“I”“H” showing on the screen?  
Answer:  
• “R”means the channel is recording  
• “M” means that motion was detected  
• “I” means that the alarm was triggered  
• “H” means there is either no hard drive. the drive is bad or it is full  
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Question 6: DVR is having problems with real-time images, such as bad image color or  
serious brightness distortion, why?  
Question 14: Why can’t I log in over the Internet?  
Answer:  
Answer:  
• Please check the network to see if it is connected. Check if LINK or 100M LED is  
displayed on the front panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is  
linked properly  
• If PAL and NTSC is not correctly selected on the BNC output, the images will be in black  
and white  
• DVR is not compatible with monitor  
• The video transmission distance is too far  
• Make sure you are running Windows XP, Vista, or Win7 operating system, and IE6.0-8.0  
browser  
• The DVR color, brightness, etc. settings need to be adjusted  
• ActiveX control has been blocked. Please manually install ActiveX control again  
• Please install DX8.1 and upgrade your video card driver  
Question 7: Why don’t I have audio when monitoring?  
Answer:  
Question 15: Why is there is no picture or picture is not clear when you preview the  
recording or playback the recording via IE?  
• Check sound box or speaker functions. Also check for possible short circuit.  
• Audio source may be connected to the video channel. You can click to full-screen to  
check.  
Answer:  
• If you access DVR by IE, please choose “Wan” in “web environment”  
• Please try “Close windows” by the right mouse button, and try “Open windows” again  
• The main board of the DVR is defective  
Question 8: Why don’t I have audio when playing back?  
Question 16: Why am I receiving a message indicating “other members are setting......”  
when accessing my DVR settings through Internet Explorer?  
Answer:  
• Setting problem: open audio-video item  
• Check the audio to see if it is closed in playback interface  
Answer:  
• It probably means someone else is changing the settings of the DVR. Please check the  
DVR configuration interface or exit the DVR  
Question 9: Why is my System time not correct?  
Answer:  
• Wrong setting or user did not click “Edit” to confirm  
• Battery is not connected properly  
• Battery is dead and needs to be changed  
Question 10: Why does the “Stop recording” by the right mouse button not work?  
Answer:  
• The “Stop recording” by the right mouse button is only suitable for Manual recording. It  
can’t stop recording when recording on a set schedule or on motion recording  
Question 11: Why is Motion detection not working?  
Answer:  
• The settings in the motion detection area is not correct  
• Sensitivity is too low  
Question 12: Why is the USB device giving me a backup error?  
Answer:  
• The data exceeds the capacity of backup device  
• The backup device is incompatible  
• The backup device is damaged  
Question 13: Why does the Remote Control not work?  
Answer:  
• The address of remote control is not correct  
• The distance of remote control is too far or the angle is too wide  
• Remote control batteries are low  
• Remote control is damaged or the front panel of DVR is damaged  
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Q-SEE PRODUCT WARRANTY  
Q-See is proud to back all of our products with a conditional service warranty covering all  
hardware for 12 months from the date of purchase. Additionally, our products also come with  
a free exchange policy that covers all manufacturing defects for one month from the date of  
purchase. Permanent upgrading service is provided for the software.  
Liability Exclusions:  
Any product malfunction or abnormalities in operation or damage caused by the following  
reasons are not within the free service scope of our company:  
1. Equipment damage caused by improper operation.  
2. Improper equipment operation environment and conditions (e.g., improper power,  
extreme environmental temperatures, humidity, lightning and sudden surges of  
electricity).  
3. Damage caused by acts of nature (e.g., earthquake, fire, etc).  
4. Equipment damage caused by the maintenance of personnel not authorized by Q-See.  
5. Product sold over 12 months ago.  
In order to fulfill the terms of your warranty, you must complete the registration process after  
purchasing our product. To do this, simply fill out the Users Information Card on our website  
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QUESTIONS OR COMMENTS? CONTACT US  
PRODUCT SUPPORT, DOWNLOADS,  
FIRMWARE UPDATES & MANUALS  
24/7 Technical Resources  
Live Chat (M-F, 9-5 PST)  
Digital Peripheral Solutions, Inc.  
8015 E. Crystal Drive  
Anaheim, CA 92807  
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