VTRAK
M610i, M310i, M210i
Quick Start Guide
Version 1.0
© 2007 Promise Technology, Inc. All Rights Reserved.
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Step 1: Unpacking the VTrak
Figure 1. VTrak M610i front view
Drive Carrier LEDs
Drive Carriers
Power and Status LEDs
Figure 2. VTrak M310i front view (M210i is similar)
Drive Carrier LEDs
Drive Carriers
Power and Status LEDs
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VTrak M610i, M310i, M210i Quick Start Guide
Figure 3. VTrak M610i rear view
RAID Controller
iSCSI
1
iSCSI
2
Mgmt
IOIOI
Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2
with Battery
Figure 4. VTrak M310i and M210i rear view
Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2
with Battery
O
I
O
I
iSCSI
1
iSCSI
2
Mgmt
IOIOI
RAID Controller
4
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Step 2: Mounting VTrak in a Rack
Step 2: Mounting VTrak in a Rack
The M610i is shown on this page. The M310i and M210i are shown on page 7.
Mounting the VTrak M610i in a Rack
The M610i subsystem installs to the rack using the supplied mounting rails. You
can also use your existing rails.
Figure 5. VTrak M610i mounted in a rack with the supplied rails
Vertical Rack Post
VTrak M610i
Handles mount
outside the rack post
Mounting rails (included)
mount inside the rack post
Cautions
•
•
At least two persons are required to safely lift, place, and
attach the VTrak subsystem into a rack system.
Do not lift or move the VTrak subsystem by the handles,
power supplies or the controller units. Hold the subsystem
itself.
•
•
•
Do not install the VTrak subsystem into a rack without rails to
support the subsystem.
Only a qualified electrician who is familiar with the installation
procedure should mount and install the VTrak subsystem.
Be sure all switches are OFF before installing the VTrak
subsystem or exchanging components.
To install the M610i subsystem into a rack with the supplied mounting rails:
1. Check the fit of the mounting rails in your rack system. See Figure 6.
2. Adjust the length of the mounting rails as needed.
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3. Attach the mounting rail assemblies to the outside of the rack posts, using
the attaching screws from your rack system.
Be sure the support is on the bottom facing inward.
4. Square the rail assemblies in the rack.
5. Tighten the adjustment screws and the attaching screws.
6. Place the VTrak subsystem onto the rails.
7. Secure the VTrak subsystem to the rack through each handle, using the
attaching screws from your rack system.
Figure 6. Rack mount assembly diagram
Rack front post
Rack back post
Rail attaching screw
(not included)
Rail attaching screw
(not included)
Front rail
Rear rail
Flange
Support
Rail adjustment screw
Rail adjustment screw
Inside of post
Inside of post
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Step 2: Mounting VTrak in a Rack
Mounting VTrak M310i or M210i in a Rack
The VTrak M310i or M210i subsystem installs to the rack using the supplied
mounting rails. You can also use your existing rails.
Figure 7. Rackmounted VTrak M310i (M210i is similar)
VTrak M310i/M210i
Vertical Rack Post
Handles mount
outside the rack post
Mounting rails (included)
mount inside the rack post
Cautions
•
•
At least two persons are required to safely lift, place, and
attach the VTrak subsystem into a rack system.
Do not lift or move the VTrak subsystem by the handles,
power supplies or the controller units. Hold the subsystem
itself.
•
•
•
Do not install the VTrak subsystem into a rack without rails to
support the subsystem.
Only a qualified electrician who is familiar with the installation
procedure should mount and install the VTrak subsystem.
Be sure all switches are OFF before installing the VTrak
subsystem or exchanging components.
To install the M310i or M210i subsystem into a rack with the supplied mounting
rails:
1. Check the fit of the mounting rails in your rack system. See Figure 9.
2. Slide the plates out of the mounting rails.
3. Attach one plate to each side of the VTrak subsystem.
Line-up the six holes in the plate with the corresponding holes in the
subsystem. Attach each plate with six screws (included). See Figure 8.
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4. Slide one of the rails over the plate on one side of the subsystem.
The rail is designed to slide freely over the plate.
5. Attach a flange to each end of the rail, with the rail on the opposite side of the
flange from the two-hole bracket.
6. Install the rail adjustment screws (included) through the flange into the rail.
There are four screws for each flange. See Figure 9.
7. Place the subsystem with mounting rails into your rack system.
8. Attach the mounting rail assemblies to the outside of the rack posts, using
the attaching screws from your rack system.
9. Square the rail assemblies in the rack.
10. Tighten the adjustment screws and the attaching screws.
11. Place the VTrak subsystem onto the rails.
12. Secure the VTrak subsystem to the rack through each handle, using the
attaching screws from your rack system.
Figure 8. Sliding flange installation
Rear (connector end)
of the subsystem
VTrak M310i/M210i
Sliding plate
Screws (6 each side)
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Step 2: Mounting VTrak in a Rack
Rack back post
Figure 9. Mounting rail installation
Rack front post
Rail adjustment screw
Mounting Rail
Sliding plate
Rail attaching screw
(not included)
Rail attaching screw
(not included)
Inside of post
Inside of post
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Step 3: Installing Disk Drives
You can populate the VTrak with 3.5-inch, 1.5 Gb/s or 3.0 Gb/s SATA drives. For
optimal performance, install physical drives of the same model and capacity. The
drives’ matched performance allows the logical drive to function better as a single
drive. The table below shows the number of drives required for each RAID level.
Level
Number of Drives
Level
Number of Drives
RAID 0
RAID 1
RAID 1E
RAID 5
1 or more
2 only
RAID 6
RAID 10
RAID 50
4 to 16
4 or more*
6 or more
2 or more
3 to 16
* Must be an even number of drives.
Note
Unlike other VTrak models, the M610i, M310i, and M210i do not
support Parallel ATA disk drives. There is no PATA-to-SATA
adapter available for these models.
Drive Slot Numbering
You can install any suitable disk drive into any slot in the subsystem. The diagram
below shows how VTrak’s drive slots are numbered. Slot numbering is reflected
in the WebPAM PROe and CLU user interfaces.
Figure 10.VTrak M610i drive slot numbering
1
2
3
4
8
5
6
7
9
10
11
12
13
15
14
16
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Step 3: Installing Disk Drives
Figure 11.VTrak M310i drive slot numbering. The M210i is similar, with 8
drive carriers
1
2
3
4
8
5
6
7
9
10
11
12
Install all of the drive carriers into the VTrak subsystem to ensure proper airflow,
even if you do not populate all the carriers with disk drives.
Installing Disk Drives
1. Remove a disk drive carrier.
2. Carefully lay the disk drive into the drive carrier at the front, so that the screw
holes on the bottom line up.
3. Insert the screws through the holes in the drive carrier and into the bottom of
the disk drive. See Figure 12.
•
•
•
Install only the counter-sink screws supplied with the VTrak.
Install four screws per drive.
Snug each screw. Be careful not to over-tighten.
4. Reinstall the drive carrier into the VTrak chassis.
Repeat steps 1 through 4 until all of your disk drives are installed.
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Figure 12.VTrak drive carrier mounting holes
SATA Drive Mounting Holes
SATA Drive Mounting Holes
Figure 13.SATA Disk Drives mount at the front of the carrier
Serial ATA Disk Drive
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Step 4: Making Management and Data Connections
Step 4: Making Management and Data Connections
Configuring an IP Storage Area Network
•
A Gigabit Ethernet network interface card (GbE NIC) with iSCSI support (in
hardware or software)
•
•
•
A GbE Switch with iSCSI support
A network switch
A network interface card (NIC) in the PC
Data Path
To establish an isolated data path:
1. Connect the 1 GbE (iSCSI) NIC to your GbE switch.
2. Connect the VTrak’s Data Ports to your GbE switch.
Management Path
To establish the management path:
Connect the PC’s standard network card and VTrak’s Management Port to your
network switch.
Figure 14.VTrak IP SAN connections
Network Switch
GbE Switch
iSCSI Port
O
I
O
I
iSCSI
1
iSCSI
2
Mgmt
IOIOI
VTrak
PC
NIC
GbE NIC
Management Port
As an alternative, you can use the same GbE (iSCSI) NIC for your PC for
management and data connections. However, combining management and data
paths this way will reduce performance.
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Configuring Direct Attached Storage
This arrangement requires:
•
A Gigabit Ethernet network interface card (GbE NIC) with iSCSI support (in
hardware or software)
•
•
A network switch
A network interface card (NIC) in the PC
Data Path
To establish the data path:
Connect the GbE (iSCSI) NIC in your PC to one of the VTrak’s Data Ports.
Management Path
To establish the management path:
Connect the PC’s standard NIC and VTrak’s Management Port to your network
switch.
Figure 15.VTrak DAS connections
Network Switch
Management
Port
O
I
O
I
iSCSI
1
iSCSI
2
Mgmt
IOIOI
VTrak
PC
NIC
GbE NIC
iSCSI Port
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Step 5: Making Serial Cable Connections
Step 5: Making Serial Cable Connections
The RS-232 Serial connection enables the Command Line Interface (CLI) and
Command Line Utility (CLU) on your PC to monitor and control VTrak.
Figure 16.Serial connector for VTrak M310i. The M610i and M210i are
similar
DB-9Serial
Connector
iSCSI 2
Mgmt
IOIOI
O
I
O
I
iSCSI
1
iSCSI
2
Mgmt
IOIOI
To set up a serial cable connection:
1. Attach a null-modem cable to the DB-9 connector on the VTrak.
2. Attach the other end of the null-modem cable to a serial port on the Host PC
or Server.
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Step 6: Connecting the Power
Plug the power cords and switch on both power supplies on. When the power is
switched on, the LEDs on the front of the VTrak will light up.
When boot-up is finished and the VTrak is functioning normally:
•
Controller Heartbeat LED blinks green seven times in three seconds, goes
dark for six seconds, then repeats the blink pattern.
•
•
Power, FRU, and Logical Drive Status LEDs display green continuously.
RAID Controller LED flashes green if there is activity on a iSCSI port.
Figure 17.VTrak front panel LED display. The M610i is shown
Power
FRU Status
Logical Drive Status
RAID Controller Activity
Reserved
Controller Heartbeat
There are two LEDs on each Drive Carrier. They report the presence of power
and a disk drive, and the current condition of the drive.
Figure 18.VTrak disk carrier LEDs
Disk Status
Power/Activity
After a few moments the Power/Activity should display Green.
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Step 6: Connecting the Power
If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity
LED will remain dark.
The Power/Activity LED flashes during drive activity.
The Disk Status LED displays Green when a drive is present and configured.
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Step 7: Setting the IP Address
VTrak has a Command Line Interface (CLI) to manage all of its functions,
including customization. A subset of the CLI is the Command Line Utility (CLU), a
user-level interface that manages your VTrak via your PC’s terminal emulation
program, such as Microsoft HyperTerminal. This procedure uses the serial cable
connection you made. See “Step 5: Making Serial Cable Connections” on
To set up the serial connection:
1. Change your terminal emulation program settings to match the following
specifications:
•
•
•
•
•
Bits per second: 115200
Data bits: 8
Parity: None
Stop bits: 1
Flow control: none
2. Start your PC’s terminal VT100 or ANSI emulation program.
3. Press Enter once to launch the CLI.
4. At the Login prompt, type administrator and press Enter.
5. At the Password prompt, type password and press Enter.
At this point, you are in the CLI. You can continue using the CLI to make
network settings or you can switch to the CLU. Go to:
•
•
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Step 7: Setting the IP Address
Choosing DHCP or a Static IP Address
When you setup your VTrak, you have the option of:
•
Enabling DHCP and letting your DHCP server assign the IP address to the
VTrak’s management port.
•
Specifying a static IP address for the VTrak’s management port.
If you choose to enable DHCP, have your Network Administrator dedicate an IP
address for the VTrak, linked to the VTrak’s MAC address. This action will
prevent the DHCP server from assigning a new IP address when the VTrak
restarts, with the result that users can no longer log in.
Viewing MAC and IP Addresses in the CLI
To access the MAC and IP addresses for VTrak’s Management Port using a
serial connection and the CLI:
1. Start your PC’s terminal VT100 or ANSI emulation program.
2. Press Enter once to launch the CLI.
3. At the Login prompt, type administrator and press Enter.
4. At the Password prompt, type password and press Enter.
5. At the administrator@cli> prompt, type net -v and press Enter.
All of the networking information displays, including the MAC and IP
addresses.
Viewing MAC and IP Addresses in the CLU
To access the MAC and IP addresses for VTrak’s Management Port using a
serial connection and the CLU:
1. Start your PC’s terminal VT100 or ANSI emulation program.
2. Press Enter once to launch the CLI.
3. At the Login prompt, type administrator and press Enter.
4. At the Password prompt, type password and press Enter.
5. At the administrator@cli> prompt, type menu and press Enter.
6. From the CLU Main Menu, highlight Network Management and press Enter.
The network port summary screen displays a list of components, including
the IP address.
7. From the list of entries, highlight the Mgmt entry and press Enter.
All of the information for the Management Port displays, including the MAC
address.
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Setting up VTrak with the CLI
1. Type the following string to set the system date and time, then press Enter.
administrator@cli> date -a mod -d 2007/05/29 -t 14:50:05
In the above example, the date and time are included as examples only.
Your values will be different. Use yyyyy/mm/dd for the date and a 24-hour
clock for the time.
2. Type the following string to set the Management Port IP address and other
settings, then press Enter.
administrator@cli> net -a mod -t mgmt -s "primaryip=192.168.10.87,
primaryipmask=255.255.255.0, gateway=192.168.10.1"
In the above example, the IP addresses and subnet mask are included as
examples only. Your values will be different.
If you prefer to let your DHCP server assign the IP address, type the
following string, then press Enter.
administrator@cli> net -a mod -t mgmt -s "dhcp=enable"
Note that the IP address described above belongs to the VTrak subsystem,
not to the RAID controller. Use this IP address to log into the VTrak over your
network.
3. To verify the settings, type net and press Enter.
administrator@cli> net
===========================================
CId Port Type IP
Mask
Gateway
Link
===========================================
1
1
1
1
1
2
Mgmt 192.168.10.87 255.255.255.0 192.168.10.1 Up
iSCSI 10.0.10.1
iSCSI 10.0.10.2
255.0.0.0
255.0.0.0
0.0.0.0
0.0.0.0
Down
Down
4. Type the following string to set the iSCSI Port IP address and other settings,
then press Enter.
administrator@cli> net -a mod -t iSCSI -p 1 -s
"primaryip=192.168.10.88, primaryipmask=255.255.255.0,
gateway=192.168.10.3"
If you prefer to let your DHCP server assign the IP address, type the
following string, then press Enter.
administrator@cli> net -a mod -t iSCSI -p 1 -s "dhcp=enable"
5. To verify the settings, type net, and press Enter.
administrator@cli> net
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Step 7: Setting the IP Address
===========================================
CId Port Type IP
Mask
Gateway
Link
===========================================
1
1
1
1
1
2
Mgmt 192.168.10.87 255.255.255.0 192.168.10.1 Up
iSCSI 192.168.10.88 255.255.255.0 192.168.10.1 Up
iSCSI 10.0.10.2
255.0.0.0
0.0.0.0
Down
6. Repeat steps 3 and 4 to set the other iSCSI port. Use -p 2 in place of -p 1.
To see the full set of CLI commands, at the admin@cli> prompt, type help and
press Enter.
This completes the Management and iSCSI Port setup. Go to “Step 8: Creating
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Setting up VTrak with the CLU
1. At the administrator@cli> prompt, type menu and press Enter.
The CLU main menu appears.
Figure 19.CLU main menu
2. With Quick Setup highlighted, press Enter.
The first Quick Setup screen enables you to make Date and Time settings.
Setting system date and time
1. Press the arrow keys to highlight System Date.
2. Press the backspace key to erase the current date.
3. Type the new date.
4. Follow the same procedure to set the System Time.
5. Press Ctrl-A to save these settings and move to the Management Port
configuration screen.
Making Management Port settings
By default, DHCP is disabled on VTrak and the default Management Port IP
address is set to 10.0.0.1. The TCP Port is set to 2300.
Use a new Management Port IP address to log into the VTrak over your network.
Manual IP settings
To make Management Port settings manually:
1. Press the arrow keys to highlight IP Address.
2. Press the backspace key to erase the current IP Address.
3. Type the new IP Address.
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Step 7: Setting the IP Address
4. Follow the same procedure to specify the Subnet Mask, Gateway IP
Address and DNS Server IP Address.
If you do not have a DNS server, skip the DNS Server IP address.
5. Press Ctrl-A to save your settings.
Automatic IP settings
To make Management Port settings automatically:
1. Press the arrow keys to highlight DHCP.
2. Press the spacebar to toggle to Enable.
3. Press Ctrl-A to save these settings.
Viewing IP address and settings
To view the current IP address and network settings when using DHCP:
1. Press the arrow keys to highlight DHCP.
2. Press the spacebar to toggle to Disable.
The current Management Port settings are displayed.
3. Press the spacebar to toggle DHCP back to Enable.
4. Press Ctrl-A to save these settings and move to the RAID configuration
screen.
Exiting the CLU
1. Highlight Skip the Step and Finish and press Enter.
2. Highlight Return to CLI and press Enter.
This completes the Management Port setup. Go to “Step 8: Creating Disk Arrays
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VTrak M610i, M310i, M210i Quick Start Guide
Step 8: Creating Disk Arrays with WebPAM PROe
Note
You can also use the CLU to create disk arrays and logical drives.
See Chapter 5 of the Product Manual on the CD for more
information.
Setting up disk arrays with WebPAM PROe consists of the following actions:
•
•
•
•
•
•
Logging into WebPAM PROe (below)
Logging into WebPAM PROe
1. Launch your Browser.
2. In the Browser address field, type in the IP address of the VTrak subsystem.
the IP address shown below is only an example. The IP address you type
into your browser will be different.
Regular Connection
•
•
WebPAM PROe uses an HTTP connection. . . . . . . . . . . . . . . .http://
Enter the VTrak’s Management Port IP address . . . . 192.168.1.105
Together, your entry looks like this:
Secure Connection
•
•
WebPAM PROe uses a secure HTTP connection. . . . . . . . . .https://
Enter the VTrak’s Management Port IP address . . . . 192.168.1.105
Together, your entry looks like this:
Note
Whether you select a regular or a secure connection, your login to
WebPAM PROe and your user password are always secure.
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Step 8: Creating Disk Arrays with WebPAM PROe
3. When the log-in screen (Figure 19) appears:
•
•
•
Type administrator in the User Name field.
Type password in the Password field.
Click the Login button.
The User Name and Password are case sensitive.
4. Click the Login button.
Figure 20.WebPAM PROe log-in screen
After sign-in, the WebPAM PROe opening screen appears. If there are any
unconfigured physical drives in the subsystem, an Array Configuration menu will
also appear. See Figure 22.
Note
Make a Bookmark (Netscape Navigator) or set a Favorite (Internet
Explorer) of the Login Screen so you can access it easily next
time.
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Selecting a Language
WebPAM PROe displays in English, German, French, Italian, Japanese, Chinese
Traditional, Chinese Simple, and Korean.
1. Click Language on the WebPAM PROe Header.
The language list appears in the Header.
2. Click on the language you prefer.
The WebPAM PROe user interface displays in the selected language.
Figure 21.Clicking “Language” on the WebPAM PROe Header
Creating a Disk Array
On a newly activated VTrak subsystem, there are no disk arrays or logical drives.
To create a disk array:
1. Click on the Disk Arrays
icon, then click on the Create tab.
The Array Configuration menu appears. See Figure 22.
2. Choose one of the options:
•
Automatic – Creates a new disk array based on a default set of
parameters, including one logical drive. The number of unconfigured
physical drives available determines the RAID level of the disk array
•
•
Express – Creates a new disk array based on the characteristics you
specify. You can create multiple logical drives. However, all of the logical
Advanced – Enables you to directly specify all parameters for a new
disk array and its logical drives. See page 29.
3. Click the Next button.
Figure 22.The Array Configuration menu
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Step 8: Creating Disk Arrays with WebPAM PROe
Automatic
When you choose the Automatic option, the following parameters appear on the
screen:
•
Disk Arrays – The number of physical drives in the disk array, their ID
numbers, configurable capacity, and the number of logical drives to be
created
•
•
Logical Drives – The ID number of the logical drive(s), their RAID level,
capacity, and stripe size
Spare Drives – The physical drive slot number of the dedicated hot spare
assigned to this disk array. A hot spare drive is created for all RAID levels
except RAID 0, when five or more unconfigured physical drives are available
If you accept these parameters, click the Submit button.
The new disk array appears in the Disk Array List on the Information tab.
(page 29) option to create your disk array.
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Express
When you choose the Express option, a set of characteristics and options
appears on the screen.
1. Check the boxes to select any one or a combination of:
•
•
•
•
Redundancy – The array will remain available if a physical drive fails
Capacity – The greatest possible amount of data capacity
Performance – The highest possible read/write speed
Spare Drive – A hot spare drive is created when you select
Redundancy, Spare Drive, and five or more unconfigured physical
drives are available
2. In the Number of Logical Drives field, enter the number of logical drives you
want to make from this disk array.
The maximum possible number of logical drives appears to the right of this
field.
3. From the Application Type menu, select an application that best describes
your intended use for this disk array:
•
•
•
•
•
File Server
Video Stream
Transaction Data
Transaction Log
Other
4. Click the Update button.
Or check the Automatic Update box and updates will occur automatically.
The following parameters display:
•
Disk Arrays – The number of physical drives in the disk array, their ID
numbers, configurable capacity, and the number of logical drives to be
created
•
•
Logical Drives – The ID number of the logical drive(s), their RAID level,
capacity, and stripe size
Spare Drives – The physical drive ID number of the dedicated hot spare
assigned to this disk array (all RAID levels except RAID 0)
If you accept these parameters, proceed to the next step.
If you do NOT accept these parameters, review and modify your selections
in the previous steps.
5. When you are done, click the Submit button.
The new disk array appears in the Disk Array List on the Information tab.
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Step 8: Creating Disk Arrays with WebPAM PROe
Advanced
Note
For an explanation of the parameters under the Advanced option,
see Chapter 7 of the Product Manual on the CD.
When you choose the Advanced option, the Step 1 – Disk Array Creation screen
displays.
Step 1 – Disk Array Creation
1. Enter a name for the disk array in the field provided.
2. Check the box if you want to enable Media Patrol.
3. Check the box if you want to enable PDM.
4. Highlight physical drives you want in the disk array from the Available list and
press the >> button to move them to the Selected list.
You can also double-click them to move them.
5. When you are done, click the Next button.
Step 2 – Logical Drive Creation
Logical Drive Creation enables you to specify logical drives under the new disk
array. Enter the information for a logical drive, then click the Update button. If
there is free capacity remaining, you can specify another logical drive now or wait
until later.
6. Enter an alias for the logical drive in the field provided.
7. Choose a RAID level for the logical drive from the dropdown menu.
The choice of RAID levels depends the number of physical drives you
selected.
8. RAID 50 only – Specify the number of axles for your array.
9. Specify a Capacity and the unit of measure (MB, GB, TB).
This value will be the data capacity of the first logical drive in your new disk
array. If you specify less than disk array's maximum capacity, the remainder
will be available for additional logical drives which you can create later.
10. Specify a Stripe size from the dropdown menu.
64 KB, 128 KB, 256 KB, 512 KB, and 1 MB are available. 64 KB is the
default.
11. Specify a Sector size from the dropdown menu.
For iSCSI, use the 512 B default.
12. Specify a Read (cache) Policy from the dropdown menu.
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Read Cache, Read Ahead Cache, and No Cache are available. Read Ahead
is the default.
13. Specify a Write (cache) Policy from the dropdown menu.
Write Back and Write Through (Thru) are available. Write Back is the default.
14. Click the Update button.
A new logical drive is displayed under New Logical Drives.
Repeat the above steps to specify additional logical drives as desired.
15. When you are done specifying logical drives, click the Next button.
Step 3 – Summary
The Summary lists the disk array and logical drive information you specified.
16. To proceed with disk array and logical drive creation, click the Submit
button.
Logging out of WebPAM PROe
There are two ways to log out of WebPAM PROe:
•
•
Close your browser window
Click Logout on the WebPAM PROe banner
Figure 23.Clicking “Logout” on the WebPAM PROe banner
Clicking Logout brings you back to the Login Screen. Figure 20.
After logging out, you must enter your user name and password in order to log in
again.
Using WebPAM PROe over the Internet
The above instructions cover connections between VTrak and your company
network. It is also possible to connect to a VTrak from the Internet.
Your MIS Administrator can tell you how to access your network from outside the
firewall. Once you are logged onto the network, you can access the VTrak using
its IP address.
While only a iSCSI-capable PC can read and write data to the logical drives on
the VTrak, other PCs can monitor the VTrak from virtually any location.
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Contacting Technical Support
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
•
•
•
Product model and serial number
BIOS, firmware and driver version numbers
A description of the problem or situation
System configuration information, including: motherboard and CPU type,
hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
Promise Online™ Web Site
(technical documents, drivers, utilities, etc.)
United States
Email Support
Fax Support
(408) 228-1097 Attn: Technical Support
(408) 228-1400 option 4
Phone Support
If you wish to write us for
support:
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
The Netherlands
Email Support
Fax Support
+31 (0) 40 256 9463 Attn: Technical Support
+31 (0) 40 235 2600
Phone Support
If you wish to write us for
support:
Promise Technology Europe B.V.
Science Park Eindhoven 5542
5692 EL Son, The Netherlands
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Germany
Email Support
Fax Technical Support
+49 (0) 2 31 56 76 48 - 29
Attn: Technical Support
Phone Technical Support
+49 (0) 2 31 56 76 48 - 10
If you wish to write us for
support:
Promise Technology Germany
Europaplatz 9
44269 Dortmund, Germany
Italy
Email Support
Fax Support
+39 06 367 124 00 Attn: Technical Support
+39 06 367 126 26
Phone Support
If you wish to write us for
support:
Promise Technology Italy
Piazza del Popolo 18
00187 Rome, Italy
Taiwan
Email Support
Fax Support
+886 3 578 2390 Attn: Technical Support
+886 3 578 2395 (ext. 8811)
Phone Support
If you wish to write us for
support:
Promise Technology, Inc.
2F, No. 30, Industry E. Rd. IX
Science-based Industrial Park
Hsin-Chu 30075, Taiwan (R.O.C.)
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Contacting Technical Support
China
Email Support
Fax Support
+86-10-8857-8015 Attn: Technical Support
+86-10-8857-8085/8095
Phone Support
If you wish to write us for
support:
Promise Technology China
Room 1205, Tower C
Webok Time Center, No.17
South Zhong Guan Cun Street
Hai Dian District, Beijing 100081, P.R. China
Caution
•
•
There is a risk of explosion if the battery is replaced by the
incorrect type.
Dispose of used batteries according to the instructions that
accompany the battery.
Obtaining a Security Certificate
Promise Technology provides a default security certificate for the web server as
well as for internal data communication. However, in most cases it is better to
install and verify your own certificate. And, if possible, verify your certificate
through a certificate authority, such as Verisign or Thwate. See your MIS
Administrator for guidance.
To download your security certificate to WebPAM PROe, see “Making Web
Server Settings” in Chapter 5 of the Product Manual on the CD.
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