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Use r Ma n ua l
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FastTrak100 User Manual
Table of Contents
INTRODUCTION.............................................................................................1
WHAT IS THE FASTTRAK100 RAID CARD?..........................................................1
KEYS FEATURES AND BENEFITS .........................................................................3
GETTING STARTED.......................................................................................6
UNPACKING YOUR FASTTRAK100......................................................................6
INSTALLING THE CARD.....................................................................................7
INSTALLING THE HARD DRIVES...........................................................................8
CHECKING CMOS SETTINGS...........................................................................10
CREATING YOUR DISK ARRAY .........................................................................11
USING FASTBUILD™ CONFIGURATION UTILITY...........................................17
VIEWING FASTTRAK100 BIOS SCREEN.............................................................17
NAVIGATING THE FASTBUILD™ SETUP MENU.......................................................18
CREATING ARRAYS AUTOMATICALLY................................................................19
VIEWING DRIVE ASSIGNMENTS .........................................................................21
MANUALLY CREATING AN ARRAY ....................................................................22
DELETING AN ARRAY.....................................................................................28
REBUILDING A MIRRORED ARRAY .....................................................................30
VIEWING CONTROLLER SETTINGS...................................................................... 32
INSTALLING DRIVERS.................................................................................34
WINDOWS 2000 ...........................................................................................34
MICROSOFT MILLENNIUM.................................................................................36
WINDOWS 95/98..........................................................................................38
DOS/WINDOWS 3.1X....................................................................................41
WINDOWS NT4 ............................................................................................42
USING THE FASTCHECK™ MONITORING UTILITY.........................................44
INSTALLING FASTCHECK ................................................................................44
RUNNING FASTCHECK ....................................................................................45
CLOSING FASTCHECK ....................................................................................45
USING FASTCHECK ARRAY WINDOW ................................................................46
SYNCHRONIZING AN ARRAY ............................................................................50
REBUILDING AN ARRAY ..................................................................................52
USING CONTROLLER WINDOW .........................................................................55
USING OPTIONS WINDOW ...............................................................................58
UNDERSTANDING DISK ARRAY CONCEPTS................................................65
ABOUT FASTTRAK100 DISK ARRAY ADAPTER....................................................65
ABOUT ADAPTER BIOS..................................................................................65
FASTBUILD™ AUTO MENU SETUP .....................................................................65
RESERVED SECTOR.......................................................................................65
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DISK ARRAY TERMS ...................................................................................... 66
ABOUT RAID LEVELS....................................................................................67
TROUBLESHOOTING & TIPS .......................................................................71
MOTHERBOARD ISSUES ..................................................................................71
SYSTEM CMOS ISSUES.................................................................................72
DRIVE-RELATED ERRORS ...............................................................................72
OPERATING SYSTEM-RELATED ERRORS.............................................................76
FREQUENTLY ASKED QUESTIONS .............................................................. 81
PRE-INSTALLATION .......................................................................................81
DRIVE ISSUES .............................................................................................. 83
INSTALLATION ISSUES ....................................................................................84
POST-INSTALLATION .....................................................................................85
Contacting Promise Support........................................................... APPENDIX A
Limited Warranty........................................................................... APPENDIX B
Returning Product For Repair.......................................................... APPENDIX C
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FastTrak100 User Manual
Introduction
Thank you for your recent purchase.The PC which you are using either already
contains a Promise TechnologyÒ FastTrak100 RAID card installed by a third-party
or you have acquired a FastTrak100 retail box for your existing PC and will be
installing the card yourself.
For PC owners wishing to install their Promise TechnologyÒ FastTrak100, proceed
to the Getting Started section (see page 6).
For PCs with a Promise TechnologyÒ FastTrak100 card already installed, consult
the Troubleshooting section of the manual (see page 71) if you are experiencing
any difficulties with the hard drive being recognized by the card. If your operating
system has crashed for some reason or you have downloaded updated drivers from
drivers for the FastTrak100 card. Use the Installing Drivers section (see page 34).
What is the FastTrak100 RAID Card?
Promise designed its FastTrak100 card to provide a cost-effective, high
performance RAID card that adds performance and/or reliability to PC desktops
and/or servers using Ultra ATA/100, Ultra ATA/66, Ultra ATA/33 or EIDE drives.
FastTrak100 supports striping (RAID 0), mirroring (RAID 1), striping/mirroring (RAID
0+1), or spanning (JBOD) operation , respectively.
With striping, identical drives can read and write data in parallel to increase
performance. Mirroring increases read performance through load balancing and
elevator seek while creating a complete backup of your files. Striping with mirroring
offers both high read/write performance and error tolerance. Spanning uses the full
capacity of all attached drives without requiring identical drive size, but offers no
other RAID functionality.
A FastTrak100 striped array can double the sustained data transfer rate of Ultra
ATA/100 drives. FastTrak100 fully supports Ultra ATA/100 specification of up to
100 MB/sec per drive, depending on individual drive specifications.
FastTrak100 also offers fault tolerant, data redundancy for entry-level network file
servers or simply for desktop PC users wanting to continually protect valuable data
on their PC. FastTrak100 offers RAID 1 mirroring (for two drives) and RAID 0+1
mirroring and striping (for four drives) to protect data. Should a drive that is part of a
mirrored array fail, FastTrak100 uses the mirrored drive (which contains identical
data) to assume all data handling. When a new replacement drive is later installed,
FastTrak100 rebuilds data to the new drive from the mirrored drive to restore fault
tolerance.
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FastTrak100's bootable BIOS supports individual drives larger than 8.4GB. With
FAT32 and NTFS partitioning, the array can be addressed as one large single
volume.
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FastTrak100 User Manual
Keys Features and Benefits
The following information offers an overview of the major features of your new
Promise FastTrak100. It is divided into two areas: Advanced Hardware Design, and
Compatibility.
Advanced Hardware Design
Features
Benefits
Supports data striping (RAID 0), mirroring
(RAID 1), and striping/mirroring
combination (RAID 0+1)
Provides dramatic increase in drive
performance and/or fault tolerant options.
Offers performance customization and
data rebuilds from the BIOS menu.
Supports Ultra DMA 5/4/3/2/1/0,
DMA 2/1/0
Burst data transfer rates up to 100MB/sec
from Ultra ATA/100 drives to boost overall
system performance.
PCI Plug-n-Play, PCI Interrupt sharing and Easy to install; support four ATA drives on
coexistswith mainboard IDE controllers
the FastTrak100 while still supporting 4
devices on motherboard ATA controller.
Supports concurrent dual IDE controller
operation
Drive workload is distributed in parallel
between members of the array.
Supports IDE bus master operation
Allows multiasking during disk transfers
which increase CPU efficiency. The CPU
is free to process tasks during IDE data
transfers through the PCI Bus to/from
system memory.
Utilizes FastBuildTMautomenu from the
FastTrak100 onboard BIOS
Offers pre-set application specific settings
which can be optimized for Desktop,
Server, or A/V Editing. Has "Auto Setup"
option for quick and easy array builds.
Displays status and error checking
messages during bootup
Notifies user of possible errors and allows
for recovery of mirrored drive arrays directly
from FastBuildTM
.
Employs the latest Promise PCI
Ultra ATA/100 ASIC technology.
Fully supports Ultra ATA/100 specifications
with 100 MB/sec timing and CRC error-
checking at high speeds.
Mirroring supports automatic background Fault tolerance can be restored
rebuilds automatically without rebooting
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FastTrak100 User Manual
Compatibility
Features
Complies with PCI v2.1
standard
Benefits
Local Bus Provides highest level of hardware
compatibility.
Compliant with PCI IDE Bus Master Provides 32-bit I/O, IDE Bus Master, and
standard. PCI IDE Bus Master support for Ultra ATA performance for optimal system
Windows 98/95, Windows NT 3.5x, 4.0
Tested compatiblity to coexist with Improves system performance of new and
Mainboards that have integrated IDE existing installations including
mainboards with Intel chipsets.
Works with newest and current IDE drive
performance.
controllers
Compatible with Ultra ATA/100, Ultra
ATA/66, Ultra ATA/33, EIDE and Fast ATA-2 specifications. Promise engineers
drives supporting multi-word DMA
experienced with IDE devices perform
verification testing with major drive
manufacturers and development partners.
Features LBA and Extended Interrupt13h
drive translation in controller onboard
BIOS
Breaks capacity barriers for support of
drives greater than 8.4GB in capacity.
Offers flexible storage options for space
demanding applications.
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FastTrak100 User Manual
NOTES
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FastTrak100 User Manual
Getting Started
This section is designed to get you started for installation of your FastTrak100.
Unpacking Your FastTrak100
When you receive the FastTrak100, the package should contain the items listed
below:
·
·
·
·
·
FastTrak100 Ultra ATA/100 RAID Card
FastTrak100 User’ s Manual
Registration Card
FastTrak100 Driver floppy diskette, utility diskette
Two Internal 80-wire/40-pin Ultra ATA/100 hard drive cables (18” length)
If ANY of the contents are missing or appear to be damaged, please contact your
dealer or distributor immediately.
WARNING: Before installing the adapter into an existing system,
backup any necessary data. Failure to follow this accepted PC
practice could result in data loss.
NOTE: FastTrak100, like every other valuable part of your system, is subject to
static electricity. Be sure that you’ re properly grounded (Promise recommends that
you wear an anti-static strap, or touch a grounded object), and that your system is
unplugged before installing FastTrak100.
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FastTrak100 User Manual
Installing The Card
Installing the FastTrak100 controller card in a system is a simple process. The
card fits into any available 32-bit PCI slot on the system’ s motherboard (see figure
below).
1. Remove the cover of your system.
2. Remove the inside slot cover of an available 32-bit PCI slot on the motherboard.
3. Install the FastTrak100 controller card into the open slot (see Figure 1 below).
4. Attach your system case’ s 2- or 4-pin LED cable to the LED connector on the
FastTrak100 controller card (see figure next page). Make sure that pin 1 on the
connector is aligned with pin 1 of the cable.
5. Fasten the controller card bracket to the system case (see below).
Figure 1
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FastTrak100 User Manual
Installing The Hard Drives
WARNING: If you wish to include your current bootable drive using
the Windows NT 4.0 or Windows 2000 operating system as part of
a bootable Mirrored (RAID 1) array on your FastTrak100, do NOT
connect the hard drive to the FastTrak100 controller yet. You
MUST install the Windows NT4 or 2000 driver software first (see
page 34) to this drive while it is still attached to your existing hard drive controller.
For all other Operating Systems, proceed here.
Hard drives must be Ultra ATA/100, Ultra ATA/66, Ultra ATA/33, EIDE and/or Fast
ATA-2 compatible to operate with the FastTrak100 RAID Adapter. For optimal
performance, install all identical drives of the same model and capacity. The
drives’ matched performance allows the array to function better as a single drive.
1. Promise recommends using identical drives as part of a FastTrak100 array. If
striping for performance, use up to four new drives. If mirroring for protection,
you can use two new drives OR use an existing drive and a new drive (the new
drive must be the same size or larger than the existing drive).
2. Configure the jumpers of the hard drive you’ re preparing to connect to the
FastTrak100 using the correct “Master” or “Cable-Select” settings in the
positions described in the table below.
NOTE: Sometimes the Master drive with no slave attached is called “Single.”
The master slave setting differentiates two drives chained on the same
connector.
Jumper Settings
# of Drives
IDE Channel 1
IDE Channel 2
1
2
3
4
M
----
M
M
M & S
M
M & S
M & S
M = Master, S = Slave
3. Install the hard drives into the hard drive bays of your system, including the
power cables.
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FastTrak100 User Manual
4. Attach one Ultra ATA cable to each hard drive. Then attach one cable to each
of the IDE connectors on the FastTrak100 controller card. The colored edge of
the cable(s) indicates pin 1 (see below), and the blue cable connector must be
attached to the FastTrak100 or Ultra100 ATA connector.
NOTE: You must use an 80-wire, 40-pin cable when connecting an
Ultra ATA/100 hard drive to the FastTrak100 controller card. The
FastTrak100 package contains two 80-wire, 40-pin cables.
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FastTrak100 User Manual
Checking CMOS Settings
No changes are necessary in the Mainboard CMOS Setup for resources or drive
types. Since FastTrak100 is a PCI Plug-n-Play (PnP) device, the Interrupt and Port
address resources are automatically assigned by the Mainboard’ s PCI PnP BIOS.
The FastTrak100 system resources including port address, interrupt, and BIOS
address are automatically determined by the system PnP BIOS. To customize
IRQ settings, enter the Mainboard BIOS’ s Advanced PCI setup and follow the
manufacturer’ s procedures. When the system is limited by IRQ resources, the
FastTrak100 card can be set for the same IRQ as other PCI cards that support PCI
interrupt sharing.
For the FastTrak100 to be the bootable IDE controller, confirm in the mainboard’ s
Standard CMOS Setup that the drive types (for hard disk drives) are set for
“Unknown Device” or “Not Installed” (see below). If there is a “Hard-Disk Drive
Sequence,” place the FastTrak controller as the second choice in searching for a
bootable device. No changes are needed for CD-ROM drives that are attached to
the mainboard IDE controller.
Processor ID:
Cache:
MHz
BIOS version: xxx
Server Tag: xxxxx
System Time
System Date
18:50:37
Tue May 02, 2000
Diskette Drive A:
Diskette Drive B:
Primary Drive 0
Primary Drive 1
Secondary Drive 0
Secondary Drive 1
3.5 inch, 1.44 MB
Not Installed
Unknown Device
Unknown Device
CD-ROM Reader
Unknown Device
Hard-Disk Drive Sequence
Boot Sequence
<ENTER>
<ENTER>
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FastTrak100 User Manual
Creating Your Disk Array
You will now use the onboard FastBuild BIOS utility to create your array using the
attached drives. There are three different scenarios in creating this array. You can
create an array for performance, you can create a Security array using new hard
drives (recommended), or you can create a Security array using an existing hard
drive and a new hard drive.
WARNING: If creating a Security array using an existing hard drive,
backup any necessary data. Failure to follow this accepted PC
practice could result in data loss.
1. Boot your system. If this is the first time you have booted with the FastTrak100
card and drives installed, the Promise onboard BIOS will display the following
screen.
FastTrak100 (tm) BIOS Version 1.xx (Build xxxx)
(c) 1995-2000 Promise Technology, Inc. All Rights Reserved.
No array defined . . .
Press <Ctrl-F> to enter FastBuild (tm) Utility
Or press <ESC> key to continue booting the system.
2. Press <Ctrl-F> keys to display the FastBuild (tm) Utility Main Menu
3. Press “1” to display the Auto Setup Menu below. This is the fastest and
easiest method to creating your first array.
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[Auto Setup Options Menu]
Optimize Array for:
Typical Application usage:
Performance
A/V Editing
[ Auto Setup Configuration ]
Mode..................................................Stripe
Drives used in Array ................................2
Array Disk Capacity .........................16126
[ Keys Available ]
[• ] Up [¯ ] Down [¬ , ®, Space] Change Option [ESC] Exit [Ctrl-Y] Save
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NOTE: If you wish to customize certain settings at a later time, you may do so by
manually creating your array (see page 15 Using FastBuild Configuration Utility).
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Creating an Array for Performance
NOTE: FastTrak100 allows users to create striped arrays with 1, 2, 3, or 4 drives.
To create an array for best performance, follow these steps:
1. Using the Spacebar, choose “Performance” under the Optimize Array for
section.
2. Select how you will use your PC most under the Typical Application usage
section The choices are A/V Editing, Server, and Desktop (the default).
3. Press <Ctrl-Y> keys to Save and create the array.
4. Reboot your system.
5. Once the array has been created, you will need to FDISK and format the array
as if it were a new single hard drive.
6. Proceed to Installing Drivers section of the manual (see page 34).
Creating a Security Array With New Drives
NOTE: FastTrak100 permits only two drives to be used for a single Mirrored array
in Auto Setup. If more drives are physically attached to the card, the Mirroring
option will not be available at all in Auto Setup.
To create an array for data protection using new hard drives, follow these steps:
1. Using the Spacebar, choose “Security” under the Optimize Array for section.
2. Press <Ctrl-Y> keys to Save your selection.
3. The window below will appear.
Do you want the disk image to be duplicated to another? (Yes/No)
Y - Create and Duplicate
N - Create Only
4. Press “N” for the Create Only option.
5. A window will appear almost immediately confirming that your Security array
has been created. Press any key to reboot the system
Array has been created.
<Press Any Key to Reboot>
6. Proceed with normal FDISK and format procedures as if you had just installed
a new hard drive.
7. Once the arrayed drives have been formatted, proceed to the Installing Driver
chapter on page 34 to install your operating system and/or FastTrak100 driver.
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Creating a Security Array With An Existing Data Drive
NOTE: FastTrak100 permits only two drives to be used for a single Mirrored array
in Auto Setup. If more drives are physically attached to the card, the Mirroring
option will not be available.
You would use this method if you wish to use a drive that already contains data
and/or is the bootable system drive in your system. You will need another drive of
identical or larger storage capacity.
WARNING: Backup any necessary data before proceeding. Failure
to follow this accepted PC practice could result in data loss.
WARNING: If you wish to include your current bootable drive using
the Windows NT 4.0 or Windows 2000 operating system as part of
a bootable Mirrored (RAID 1) array on your FastTrak100, do NOT
connect the hard drive to the FastTrak100 controller yet. You
MUST install the Windows NT4.0 or 2000 driver software first (see
page 34) to this drive while it is still attached to your existing hard drive controller.
For all other Operating Systems, proceed here.
Follow these steps:
1. Using the Spacebar, choose “Security” under the Optimize Array for section.
2. Press <Ctrl-Y> keys to Save your selection. The window below will appear.
Do you want the disk image to be duplicated to another? (Yes/No)
Y - Createand Duplicate
N - Create Only
3. Press “Y” for the Create and Duplicate option. The window below will appear
asking you to select the Source drive to use. FastBuild will copy all data from
the Source drive to the Target drive.
Source Disk
Channel:ID
Channel:ID
Drive Model
Capacity (MB)
Capacity (MB)
Target Disk
Drive Model
[Please Select A Source Disk]
Drive Model
QUANTUMCR8.4A
Channel:ID
1 :Master
2 :Master
Capacity (MB)
8063
8063
QUANTUMCR8.4A
[•] Up [¯] [ESC] Exit [Ctrl-Y] Save
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FastTrak100 User Manual
4. Use the arrow keys to choose which drive contains the existing data to be
copied.
5. Press [Ctrl-Y] keys to Save selection and start duplication. The following
progress screen will appear.
Start to duplicate the image . . .
Do you want to continue? (Yes/No)
Y – Continue N - Abort
6. Select “Y” to continue. If you choose “N” , you will be returned to step 1.
7. Once complete, the following screen will appear confirming that your Security
array has been created. Press any key to reboot the system
Array has been created.
<Press Any Key to Reboot>
8. Proceed to the Installing Driver chapter on page 34 to install the FastTrak100
driver and/or operating system.
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Using FastBuild™ Configuration Utility
The FastBuildTM Configuration Utility offers several menu choices to create and
manage the drive array on the Promise FastTrak100 adapter. For purposes of this
manual, it is assumed you have already created an array in the previous chapter
and now wish to make a change to the array or view other options.
Viewing FastTrak100BIOS Screen
When you boot your system with the FastTrak100 card and drives installed, the
Promise onboard BIOS will detect the drives attached and show the following
screen.
FastTrak100 (tm) BIOS Version 1.xx (Build xxxx)
(c) 1995-2000 Promise Technology, Inc. All Rights Reserved.
Scanning IDE drives . . . . .
If an array exists already, the BIOS will display the following screen showing the
card’ s BIOS version and status of the array.
FastTrak100 (tm) BIOS Version 1.xx (Build xxxx)
(c) 1995-2000 Promise Technology, Inc. All Rights Reserved.
ID
MODE
SIZE
TRACK-MAPPING
STATUS
1 *
2+0 Stripe
16126M 611/128/32
Functional
Press <Ctrl-F> to enter FastBuild (tm) Utility....
The array status consists of three possible conditions: Functional, Critical, Offline.
Functional - The array is operational.
Critical - A mirrored array contains a drive that has failed or disconnected. The
remaining drive member in the array is functional. However, the array has
temporarily lost its ability to provide fault tolerance. The user should identify the
failed drive through the FastBuildÔ Setup utility, and then replace the problem drive.
Offline - A mirrored array has 2 drives that have failed/disconnected or a striped
array has 1 drive that has failed or been disconnected. When the array condition is
“offline,” the user must replace the failed drive(s), then restore data from a backup
source.
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Navigating the FastBuild™ Setup Menu
When using the menus, these are some of the basic navigation tips: Arrow keys
highlights through choices; [Space] bar key allows to cycle through options;
[Enter] key selects an option; [ESC] key is used to abort or exit the current menu.
Using the Main Menu
This is the first option screen when entering the FastBuildTM Setup.
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[ Main Menu ]
Auto Setup.......................................................[ 1 ]
View Drive Assignments .................................[ 2 ]
Define Array.....................................................[ 3 ]
Delete Array .....................................................[ 4 ]
Rebuild Array ...................................................[ 5 ]
Controller Configuration....................................[ 6 ]
[ Keys Available ]
Press 1...6 to Select Option [ESC] Exit
To create a new array automatically, follow the steps under “Creating Arrays
Automatically” on page 17. Promise recommends this option for most users.
To manually create an array or define an array as bootable, follow the steps under
“Manually Creating Arrays” on page 22. You will need to manually create an array
if you wish to modify block size.
To view drives assigned to arrays, see “Viewing Drive Assignments” on page 21.
To delete an array (but not delete the data contained on the array), select “Deleting
An Array” on page 28.
To rebuild a mirrored array, see “Rebuilding an Array” on page 30.
To view controller settings, see “Viewing Controller Configuration” on page 32.
NOTE: After installing the FastTrak100 card and configuring an array
using FastBuild, you should FDISK and format the arrayed drive(s) if
you are using new, blank drives.
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Creating Arrays Automatically
The Auto Setup <1> selection from the Main Menu can intuitively help create your
disk array. It will assign all available drives appropriate for the disk array you are
creating. After making all selections, use Ctrl-Y to Save selections. FastBuild will
automatically build the array.
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[Auto Setup Options Menu]
Optimize Array for:
Typical Application usage:
Performance
A/V Editing
[ Auto Setup Configuration ]
Mode..................................................Stripe
Spare Drive Count ....................................1
Drives used in Array ................................2
Array Disk Capacity .........................16126
[ Keys Available ]
[• ] Up [¯ ] Down [¬ , ®, Space] Change Option [ESC] Exit [Ctrl-Y] Save
Optimize Array For
Select whether you want Performance (RAID 0), Security (RAID 1 or RAID 0+1), or
Capacity (Spanning) under the “Optimize Array for” setting.
Performance (RAID 0 Striping)
Supports the maximum performance. The storage capacity equals the number
of drives times the capacity of the smallest drive in the disk array.
NOTE: FastTrak100 permits striped arrays using 1, 2, 3, or 4 drives attached in
Auto Setup mode.
Security (RAID 1 Mirroring, or RAID 0+1 Striping/Mirroring)
Creates a mirrored (or fault tolerant) array for data security.
NOTE: Under the Security setting, FastTrak100 permits two drives to be used
for a single Mirrored array or four drives to be used for a Mirrored/Striped array
in Auto Setup.
Capacity (Spanning)
Achieves the maximum amount of capacity by adding the sum of all attached
drives. The Stripe Block option does not apply.
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Defining Typical Application Usage
Allows the user to choose the type of PC usage that will be performed in order to
optimize how FastTrak100 handles data blocks to enhance performance. Your
choice will determine the block size used. You may choose from: A/V Editing (for
audio/video applications, or any similar application that requires large file transfers),
Server (for numerous small file transfers), or Desktop (a combination of large and
small file sizes).
Using a “Hot” Spare Drive
If a third drive is attached as a “Slave” and is not assigned to a mirrored two-drive
disk array (one optimized for “Security”), it will be recognized as a Spare Drive.
Such a drive is immediately used as a “standby” replacement. It is automatically
added to an array once a disk member of the array has been detected as “failed.”
To restore fault tolerance as quickly as possible, FastTrak100 begins to perform an
automatic data rebuild on the “spare” drive in the background without the need to
restart the system. At alater time, the failed drive can be physically removed from
the FastTrak100 card and an extra drive added in its place to function as the
“spare” drive.
Creating Multiple Disk Arrays
1. If you plan to create multiple arrays, attach only the drives necessary to create
the first disk array and complete the <1> Auto Setup.
2. Install the additional drives needed for the second array and again use the <1>
Auto Setup.
NOTE: If you wish to customize the settings of individual disk arrays (such as
block size), you must manually create disk arrays with the Define Array <3> option
from the Main Menu.
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Viewing Drive Assignments
The View Drive Assignments <2> option in the Main Menu displays whether drives
are assigned to a disk arrays or are unassigned.
Under the “Assignment” column, drives are labeled with their assigned disk array
or shown as “Free” if unassigned. Such “Free” drives can be used for a future
array or used as a spare drive when a drive fails in a mirrored array. Unassigned
drives are not accessible by the OS. The menu also displays the data transfer
mode that relates to speed used by each drive (U5 refers to 100MB/sec transfers,
U4 refers to 100MB/sec transfers, etc...)
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[ View Drive Assignments ]
Channel:ID Drive Model
Capacity(MB) Assignment Mode
1 : Master QUANTUMCR8.4A 8063
Array 1
Free
U5
U5
U5
1 : Slave
QUANTUMCR8.4A 8063
2 : Master
QUANTUMCR8.4A 8063 Array 1
[ Keys Available ]
[•] Up [¯] Down [ESC] Exit Mode (U=UDMA, P=PIO, D=DMA)
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FastTrak100 User Manual
Manually Creating an Array
The Define Array <3> option from the Main Menu allows users to begin the process
of manually defining the drive elements and RAID levels for one or multiple disk
arrays attached to FastTrak100. Users will commonly create one or two drive
arrays with FastTrak100, though the card will support a maximum of four arrays1.
NOTE: For most installations, Promise recommends the <1> Auto Setup for easy
disk array creation.
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[Define Array Menu]
Array No RAID Mode
Total Drv
Capacity(MB)
Status
* Array 1
Array 2
Array 3
Array 4
Stripe
2
16126
Functional
—— ——
—— ——
—— ——
——
——
——
——
——
——
[ Keys Available ]
Note: * — Bootable Array
[• ] Up [¯ ] Down [ESC] Exit [Enter] Select [Space] Change Boot Drive
1. To manually create an array from the Define Array Menu, use the arrow keys to
highlight the array number you wish to define, and press [Enter] to select.
2. The Define Array Definition Menu will next appear that allows drive
assignments to the disk array (see next page).
1 A user may use a single drive in either striping or spanning mode with FastTrak100. In this rare
scenario, the card will create an individual array ID but will offer conventional controller
performance, depending on the drive type. At a later time, a second drive can be added to the
array and the array re-created to support RAID 1 mirroring.
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Selecting Array Type
1. Under the Definition section of this menu, highlight the Array # for which you
want to assign a RAID level.
2. Use the [Space] key to cycle through three array types: Performance (RAID 0
Striping), Security (RAID 1 Mirroring, RAID 0+1 Striping/Mirroring (for 4
drives ), or Capacity (Spanning). See page 65 about RAID levels.
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[ Define Array Definition Menu ]
Array No RAID Mode
Array 1 Stripe
Total Drv
Capacity(MB)
16126 Functional
Status
2
Stripe Block: 64 KB
[ Drive Assignments ]
Channel:ID
Drive Model
Capacity (MB)
8063
Assignment
1 : Master
1 : Slave
2 : Master
QUANTUMCR8.4A
QUANTUMCR8.4A
QUANTUMCR8.4A
Y
N
Y
8063
8063
[ Keys Available ]
[• ] Up [¯ ] Down [ESC] Exit [Space] Select [Ctrl-Y] Save
Selecting Stripe Block
For RAID 0 Striped arrays only, you may manually select the “stripe block size.”
Use the Spacebar to scroll through choices progressing as follows (1, 2, 4, 8 ,
16 . . . 1024).
The size selected affects how FastTrak100 sends and retrieves data blocks from
the drives. You will need to perform your own testing to determine how the data
block size is affecting your particular use of the array. In general, a larger block
size is better when handling large data transfers (such as in A/V editing or graphics)
while a smaller block size is better when handling e-mail and other common server
data. The default is 64K.
Assigning Drive(s) to Array
1. Under the [ Drive Assignments ] section, highlight a drive using the [•] Up [¯ ]
keys.
2. With the [Space] bar key, change the Assignable option to “Y” to add the
drive to the disk array.
3. Press <Ctrl-Y> to save the disk array information. Depending on the array type
selected, the following scenarios will take place:
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FastTrak100 User Manual
a) If choosing a Striping, Spanning, or Mirroring/Striping array, the initial
Define Array Menu screen will appear with the arrays defined. From there
you may ESC to exit and return to the Main Menu of FastBuild.
b) If you selected a Mirroring array for two drives, there is an additional
window that appears as described in order to create the array. To do this
you will use either two brand new drives, or one drive that contains existing
data that you wish to mirror.
Creating A Mirrored Array Using New Drives
As described in the Drive Assignments Option section above, if you selected a
mirroring array and wish to use two new assigned drives, follow the directions here.
1. After assigning new drives to a Mirroring array and saving the information with
<Ctrl-Y>, the window below will appear.
Do you want the disk image to be duplicated to another? (Yes/No)
Y - Create and Duplicate
N - Create Only
2. Press “N” for the Create Only option.
3. A window will appear almost immediately confirming that your Security array
has been created. Press any key to reboot the system
Array has been created.
<Press Any Key to Reboot>
Adding Fault Tolerance to an Existing Drive
FastTrak100 will create a mirrored array using an existing system drive with data.
You must assign the existing drive and another drive of same or larger capacity to
the Mirroring array. The BIOS will send the existing data to the new blank drive.
WARNING: Backup any necessary data before proceeding. Failure
to follow this accepted PC practice could result in data loss.
WARNING: If you wish to include your current bootable drive using
the Windows NT 4.0 or Windows 2000 operating system as part of
a bootable Mirrored (RAID 1) array on your FastTrak100, do NOT
connect the hard drive to the FastTrak100 controller yet. You
MUST install the Windows NT4.0 or 2000 driver software first (see
page 34) to this drive while it is still attached to your existing hard drive controller.
For all other Operating Systems, proceed here.
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1. After assigning the drives to a Mirroring array, press <Ctrl-Y> keys to Save
your selection. The window below will appear.
Do you want the disk image to be duplicated to another? (Yes/No)
Y - Create and Duplicate
N - Create Only
2. Press “Y” for the Create and Duplicate option. The window below will appear
asking you to select the Source drive to use. FastBuild will copy all data from
the Source drive to the Target drive.
Source Disk
Channel:ID
Channel:ID
Drive Model
Capacity (MB)
Capacity (MB)
Target Disk
Drive Model
[Please Select A Source Disk]
Drive Model
QUANTUMCR8.4A
Channel:ID
1 :Master
2 :Master
Capacity (MB)
8063
8063
QUANTUMCR8.4A
[•] Up [¯] [ESC] Exit [Ctrl-Y] Save
3. Use the arrow keys to choose which drive contains the existing data to be
copied.
WARNING: All target drive data will be erased. Make sure you choose
the correct drive.
4. Press [Ctrl-Y] keys to Save selection and start duplication. The following
confirmation screen will appear.
Start to duplicate the image . . .
Do you want to continue? (Yes/No)
Y – Continue N - Abort
5. Select “Y” to continue. If you choose “N” , you will be returned to step 1.
6. Once “Y” is selected, the following progress screen will appear. The process
will take a few minutes.
Please Wait While Duplicating The Image
10%
Complete
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7. Once mirroring is complete, the following screen will appear confirming that
your Security array has been created. Press any key to reboot the system
Array has been created.
<Press Any Key to Reboot>
Making a FastTrak100 Disk ArrayBootable
WARNING: In order for you to boot from an array on the FastTrak100,
your PC or server must be configured in the CMOS Setup to use the
FastTrak100 as a bootable device (versus the onboard controller or
another add-in card). This option is not available if the FastTrak100 is
being used as a secondary controller.
1. Once you have returned to the Define Array Menu window (below), you will see
the array(s) you have created. You now may use the menu to select which
previously-defined array will be used as the bootable array.
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[ Define Array Menu ]
Array No
* Array 1
RAID Mode
Stripe
Total Drv
Capacity(MB)
13044
Status
2
Functional
Note: * — Bootable Array
[• ] Up [¯ ] Down [ESC] Exit [Enter] Select [Space] Change Boot Drive
2. Highlight the array which you want to boot from using the [• ] Up [¯ ] Down keys.
3. Press the [Space] bar key.
4. An * asterisk will appear next to the array number indicating it as bootable. The
system will now recognize this array as the first array seen
5. The system will then use this bootable array as the (fixed) boot C: drive.
NOTE: The bootable array must contain your configured operating system.
Creating a “Hot” Spare Drive for Mirrored Arrays
For automatic rebuilds of a mirrored array, attach an extra “spare” drive to the
FastTrak100. Drives that are not assigned to an array and are the same size or
larger than the original will be used for the automatic rebuild. This is performed in
the background under all supported operating systems, except DOS. At a later
time, the system can be turned off and the failed drive can be physically removed.
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How FastTrak100 Orders Arrays
During startup, the disk arrays on the FastTrak100 are recognized in this order: 1)
The array set to bootable in the FastBuildTM Setup, and 2) the Array number (i.e.
Array 0, Array 1…). This would be involved in determining which drive letters will be
assigned to each disk array.
How FastTrak100 Saves Array Information
All disk array data is saved into the reserved sector on each array member.
Promise suggests that users record their disk array information for future reference.
Another feature of the FastTrak100 disk array system is to recognize drive
members even if drives are moved between different FastTrak100 card connectors.
Since each drive’ s array data identifies itself to the array, it is possible to move or
swap drives without modifying the array setup. This is valuable when adding drives,
or during a rebuild.
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Deleting An Array
The Delete Array <4> Menu option allows for deletion of disk array assignments.
This is not the same as deleting data from the drives themselves. If you delete an
array by accident (and before it has been used again), the array can normally be
recovered by defining the array identically as the deleted array.
WARNING: Deleting an existing disk array could result in its data loss.
Make sure to record all array information including the array type, the
disk members, and stripe block size in case you wish to undo a
deletion.
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[ Delete Array Menu ]
Array No
Array 1
Array 2
Array 3
Array 4
RAID Mode
Stripe
Mirror
——
Total Drv
Capacity(MB) Status
2
2
——
——
16126
8063
——
Functional
Functional
——
——
——
——
[ Keys Available ]
[• ] Up [¯ ] Down [ESC] Exit [Del] Delete
1. To delete an array, highlight the Array you wish to delete and press the [Del]
key.
2. The View Array Definition menu will appear (see below) showing which drives
are assigned to this array.
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[ Define Array Menu ]
Array No RAID Mode
Array 1 Stripe
Total Drv
Capacity(MB)
16126 Functional
Status
2
Stripe Block: 64 KB
[ Drive Assignments ]
Channel:ID
1 : Master
Drive Model
QUANTUMCR8.4A
Capacity (MB)
8063
Assignment
Y
2 : Master
QUANTUMCR8.4A
8063
Y
3. Confirm yes to the following warning message with the <Ctrl-Y> key to
continue array deletion:
Are you sure you want to delete this array?
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Press Ctrl-Y to Delete, others to Abort
4. After deleting the array, you should create a new array using Auto Setup or the
Define Array menu from the FastBuild Main Menu.
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Rebuilding A Mirrored Array
The Rebuild Array <5> Menu option is necessary to recover from an error in a
mirrored disk array. You will receive an error message when booting your system
from the FastTrak BIOS.
NOTE: Drives MUST be replaced if they contain any physical errors.
Follow these steps BEFORE using the Rebuild Array menu option:
1. On bootup, the FastTrak100 Startup BIOS will display an error message
identifying which drive has failed.
2. Press <Ctrl-F> keys to enter FastBuild Main Menu.
3. Select submenu Define Array <3>.
4. Select the failed array and identify the Channel and ID of the failed drive.
5. Power off and physically remove the failed drive.
6. Replace the drive with an identical model.
7. Reboot the system and enter the FastBuild Main Menu.
8. Select the <5> Rebuild Array option. The following screen will appear.
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[ Rebuild Array Menu ]
Array No RAID Mode
Total Drv
2
2
Capacity(MB)
16126 Functional
8063 Critical
——
——
Status
Array 1
Array 2
Array 3
Array 4
Stripe
Mirror
—— ——
—— ——
——
——
[ Keys Available ]
[• ] Up [¯ ] Down [ESC] Exit [Enter] Select
9. Highlight the array whose Status is “Critical”.
10. Press [Enter]. The following screen will then appear (see next page).
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FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[ Rebuild Array Menu ]
Array No
RAID Mode
Total Drv
Status
Array 2
Mirror
2
Critical
Stripe Block: Not Available
[ Select Drive for Rebuild ]
Channel:ID
1 : Slave
Drive Model
QUANTUM CR8.4A
Capacity (MB)
8063
[ Keys Available ]
[• ] Up [¯ ] Down [ESC] Exit [Enter] Select
11. Under [Select Drive for Rebuild], highlight the replacement drive.
12. Press [Enter] and confirm that the data will be copied on to the selected drive.
All data on the replacement drive will be written over with mirrored information
from the array drive. A progress bar will appear as below.
Please Wait While Duplicating The Image
10%
Complete
13. Once the rebuild process is complete, the user will be asked to reboot the
system.
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Viewing Controller Settings
The Controller Configuration <6> menu selection allows you to enable or disable
the FastTrak100 BIOS from halting (the default) if it detects an error on boot up.
You may also view the system resources (Interrupt and I/O port address) of
FastTrak’ s data channels.
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[ Adapter Configuration - Options ]
Halt On Error:
Enable
[ System Resources Configuration ]
Channel 1 (IDE1)
Channel 2 (IDE2)
Interrupt : A
Interrupt : A
I/O Port : FFF0
I/O Port : FFA8
[ Keys Available ]
[¬ , ®, Space] Change Option [ESC] Exit
Halting FastTrak BIOS On Bootup Errors
The [Adapter Configuration – Options] section allows you to enable or disable
FastTrak100 to Halt operation at the BIOS startup screen should an error be
detected. This is the only option that can be changed on this screen.
Viewing FastTrak System Resources
The [System Resources Configuration] section of this submenu displays the PCI
slot interrupt and port address used by the FastTrak100. The resources used are
determined by the Mainboard PCI PnP BIOS for the PCI slot in which the
FastTrak100 resides.
In the rare case that there is a resource conflict, refer to the Mainboard BIOS
documentation on changes on resources allocated to the FastTrak100 PCI slot.
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NOTES
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FastTrak100 User Manual
Installing Drivers
This section details the FastTrak100 driver installation when used with various
operating systems. The software includes the driver necessary to identify
FastTrak100 to the operating system.
·
·
·
·
·
For Windows 2000, see below.
For Microsoft Millennium, see page 36.
For Windows 95/98, see page 38.
For Windows NT 4.0, see page 42
For Windows 3.1/DOS, see page 41.
Windows 2000
Installing Driver During New Windows 2000 Installation
1a. Floppy Install: Boot the computer with the Windows 2000 installation diskettes.
1b. Floppyless Install: Boot from floppy and type “WINNT”. After files have been
copied, the system will reboot. On the reboot, press <F6> after the message
“Setup is inspecting your computer’ s hardware configuration...” appears.
1c. CD-ROM Install: Boot from the CD-ROM. Press <F6> after the message
“Press F6 if you need to install third party SCSI or RAID driver” appears.
2. When the “Windows 2000 Setup” window is generated, press “S” to Specify
an Additional Device(s)
3. Press “O” to select “Other” and press the “Enter” key.
4. Insert the Promise TechnologyÒ driver diskette into drive A: and press “Enter”
key.
5. Choose “Win2000 Promise FastTrak100 (tm) Controller” from the list that
appears on screen, then press the “Enter” key.
6. The Windows 2000 Setup screen will appear again saying “Setup will load
support for the following mass storage devices:” The list will include “Win2000
Promise FastTrak100 (tm) controller”..
NOTE: If you need to specify any additional devices to be installed, do so at
this time. Once all devices are specified, continue tostep 7.
7. From the Windows 2000 Setup screen, press the Enter key. Setup will now
load all device files and then continue the Windows 2000 installation.
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Installing Driver in Existing Windows 2000 System
WARNING: If you will be moving the boot drive containing the existing
Windows 2000 operating system to a mirrored RAID 1 array on the
FastTrak100 card, the FastTrak100 driver MUST be loaded to the hard
drive while it is still attached to your existing hard drive controller. Do not
attach this drive or any other hard drive to the FastTrak100 controller card before
completing this step.
After installing the FastTrak100 card and rebooting your system, Windows 2000
setup will show a “New Hardware Found” dialog box. Under Windows 2000, the
“PCI RAID Controller” will be displayed.
1. In the dialog box, choose “Driver from disk provided by hardware manufacturer”
button.
2. In the A: drive, insert the FastTrak100 driver diskette.
3. Type “A:\WIN2000” in the text box. Press “Enter”.
4. Choose “Win2000 Promise FastTrak100 (tm) Controller” from the list that
appears on screen, then press the “Enter” key.
5. The Windows 2000 Setup screen will appear again saying “Setup will load
support for the following mass storage devices – Win2000 Promise
FastTrak100 (tm) controller”. The FastTrak100 driver will now be copied on to
the system and entered into the Windows 2000 driver database.
6. When the "System Settings Change" dialog box appears, remove the floppy
diskette and click on “Yes” to restart the system. Windows 2000 will then
restart for the driver installation to take effect.
7. Power off your system, then attach your hard drives to the FastTrak100
controller card.
Confirming Windows 2000 Installation
1. From Windows 2000, open the Control Panel from “My Computer” followed by
the System icon.
2. Choose the “Hardware” tab, then click the “Device Manager” tab.
3. Click the “+” in front of “SCSI & RAID Controllers hardware type.” The driver
“Win2000 Promise FastTrak100 (tm) Controller” should appear.
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Microsoft Millennium
Installing Drivers During Millennium Installation
The following details the installation of the FastTrak100 drivers while installing
Microsoft’ s Millennium (with the FastTrak100 controller card already in place). If
you’ re installing the FastTrak100 drivers on a system with Millennium already
installed, see “Installing Drivers with Existing Millennium System.”
1. Install Microsoft Millennium fully.
2. After installation, go the “Start” menu and choose “Settings.”
3. From the “Settings” menu, choose “Control Panel.”
4. In the “Control Panel” window, double-click on the “System” icon.
5. In the “System” window, choose the “Device Manager” tab.
6. In the hierarchical display under “Other Devices” is a listing for “PCI RAID
Controller.” Choose it and then press the “Properties” button.
7. Choose the “Driver” tab in the “Properties” window, choose “Update Driver,”
and then press “Next.”
8. Choose “Search for a better driver than the one your device is using now
(recommended),” then press “Next.”
9. Choose “Specify Location,” and then type “A:\WINME” in the text box.
10. Insert the “FastTrak100 Driver” diskette into the A: drive.
11. Press the “Next” button. A message informing you that Windows Millennium
has found “Windows Millennium Promise FastTrak100 Controller” should
appear.
12. Press “Next,” then “Finish,” then “Yes” when asked if you want to restart
your computer. Be sure to remove the diskette from drive A:.
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Installing Drivers with Existing Millennium System
The following section details the installation of FastTrak100 drivers on a system
that has Millennium already installed and running. If you’ re installing the
FastTrak100
TM
drivers on a system during an installation of Millennium, see
“Installing Drivers During Millennium Installation.”
1. After installing the FastTrak100 controller card and configuring the hard drives,
power up the system and boot.
2. The “Add New Hardware Wizard” will appear, informing you that it has found a
“PCI RAID Controller.”
3. Click on “Next,” and from the generated list box, choose “Search for a better
driver than the one your device is using now.”
4. Click on “Next,” and from the generated choices, choose “Specify a
location.”
5. Insert the “FastTrak100 Driver” diskette in drive A:.
6. Type “A:\WINME” in the text box that appears.
7. Click on “Next.” A message informing you that Windows Millennium has found
“ Windows Millennium Promise FastTrak100 Controller” should appear.
8. Click on “Next,” and then on “Finish.”
9. Choose “Yes” when asked if you want to restart your computer. Be sure to
eject the diskette from drive A:.
Confirming Driver Installation in Millennium
To confirm that the driver has been properly loaded in Millennium, perform the
following steps:
1. Choose “Settings” from the “Start” menu.
2. Choose “Control Panel,” and then double-click on the “ System” icon.
3. Choose the “Device Manager” tab, and then click the “+” in front of “SCSI &
RAID controllers.” “Windows Millennium Promise FastTrak100 Controller”
should appear.
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Windows 95/98
Installing Drivers During Windows 95/98 Installation
The following three sections detail the installation of the FastTrak100 drivers while
installing Windows 95/98 (with the FastTrak100 controller card already in place). If
you’ re installing the FastTrak100 drivers on a system with Windows 95/98 already
installed, see “Installing Drivers with Existing Windows 95/98” on page 40.
Windows 98
1. After installing the FastTrak100 controller card and configuring the hard drive(s),
partition and format your hard drive(s), if necessary.
2. Install Windows 98 normally.
3. After installation, go to the “Start” menu and choose “Settings.”
4. From the “Settings” menu, choose “Control Panel.”
5. In the “Control Panel” window, double-click on the “System” icon.
6. In the “System” window, choose the “Device Manager” tab.
7. In the hierarchical display under “Other Devices” is a listing for “PCI RAID
Controller.” Choose it and then press the “Properties” button.
8. Choose the “Driver” tab in the “Properties” window, choose “Update Driver,”
and then press “Next.”
9. Choose “Search for a better driver than the one your device is using now
(recommended),” then press “Next.”
10. Choose “Specify Location,” and then type “A:\WIN95-98” in the text box.
11. Insert the “FastTrak100 Driver” diskette into the A: drive.
12. Press the “Next” button. A message informing you that Windows 98 has
found “Win95-98 Promise FastTrak100 (tm) Controller” should appear.
13. Press “Next,” then “Finish,” then “Yes” when asked if you want to restart
your computer. Be sure to remove the diskette from drive A:.
Windows 95
1. After installing the FastTrak100 controller card and configuring the hard drives,
partition and format your hard drive(s), if necessary.
2. Install Windows 95 normally.
3. After installation, go to the “Start” menu and choose “Settings.”
4. From the “Settings” menu, choose “Control Panel.”
5. In the “Control Panel” window, double-click on the “System” icon.
6. In the “System” window, choose the “Device Manager”tab.
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7. In the hierarchical display under “Other Devices” is a listing for “PCI Mass
Storage Controller.” Choose it and then press the “Properties” button.
8. Choose the “Driver” tab in the “Properties” window, and then press the
“Update Driver” button.
9. When asked if you want Windows to search for the driver, choose “Yes
(recommended).”
10. Insert the “FastTrak100 Driver” diskette into the A: drive, then press “Next.”
11. When Windows informs you that it was unable to find the drivers, press “Other
Locations…”
12. In the “Select Other Location” dialog box, type “A:\WIN95-98”.
13. Press the “Next” button. A message informing you that Windows 95 has
found “Win95-98 Promise FastTrak100 (tm) Controller” should appear.
14. Press “Finish.” (If Windows can’ t find the “FastTrak100.MPD” file, type
“ A:\WIN95-98” in the “Copy files from:” text box).
15. Choose “Yes” when asked if you wish to restart the system, and remove the
diskette.
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Installing Drivers with Existing Windows 95/98
The following three sections detail the installation of FastTrak100 drivers on a
system that has Windows 95/98 already installed. If you’ re installing the
FastTrak100 drivers on a system during a Windows 95/98 installation, see
“Installing Drivers During Windows 95/98 Installation” on page 38.
Windows 98
1. After installing the FastTrak100 controller card and configuring the hard drives,
power up the system and boot Windows.
2. The “Add New Hardware Wizard” will appear, informing you that it has found a
“PCI RAID Controller.”
3. Check the “Search for the best driver for your device” box and click the Next
button.
4. Check the “Specify a Location” box and click Next button.
5. Type “A:\WIN95-98” in the text box that appears.
6. Insert the “FastTrak100 Driver” diskette in drive A:.
7. Click on “Next.” The Add New Hardware wizard will say it has found “Win95-
98 Promise FastTrak100 (tm) controller”.
8. Click on “Next,” and then on “Finish.”
9. Choose “Yes” when asked if you want to restart your computer. Be sure to
eject the diskette from drive A:.
Windows 95
1. After installing the Ultra100 controller card and configuring the hard drives,
power up the system and boot Windows.
2. The “Update Device Drive Wizard” will appear, informing you that it has found
a “PCI Mass Storage Controller.”
3. Insert the “FastTrak100 Driver” diskette in drive A:.
4. Type “A:\WIN95-98” in the text box, then click on “Next.” Windows will inform
you that it has found the “Win95-98 Promise FastTrak100 (tm) controller”.
5. Click on “ Finish,” and when prompted to insert the “FastTrak100 Driver”
diskette, click on “ OK.”
6. If a message informing you that the file “FastTrak100.MPD” cannot be found,
go to the “Copy files from:” text box and type: “A:\WIN95-98”.
7. Choose “Yes” when asked whether you want to start your computer. Be sure
to remove the diskette from drive A
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Confirming Driver Installation in Windows 98/95
To confirm that the driver has been properly loaded in Win 95/98, perform the
following steps:
1. Choose “Settings” from the “Start” menu.
2. Choose “Control Panel,” and then double-click on the “ System” icon.
3. Choose the “Device Manager” tab, and then click the “+” in front of “SCSI &
RAID controllers.” “Win95-98 Promise FastTrak100 (tm) controller” should
appear
DOS/Windows 3.1x
For first-time installation, follow the standard procedure of installing DOS on to your
hard disk (partition all hard drives with FDISK and format before performing the
following procedure):
1. Insert “Disk 1” of your DOS installation diskettes into drive A:.
2. Type “A:SETUP” at the “ A:\” prompt.
3. Continue with normal DOS installation procedure, and refer to your DOS
manual for additional details.
NOTE: The FastTrak100 BIOS supports both DOS and Windows 3.1x without
software drivers.
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Windows NT4.0
Installing Drivers During Windows NT 4.0 Installation
1. Start the system installation by booting from the Windows NT disk:
a) Floppy install: boot the system with the Windows NT installation diskettes.
b) Floppyless install: boot from floppy and type “WINNT /B”. After files have
been copied, the system will reboot. On the reboot, press the “F6” key
when the message “Setup is inspecting your computer’ s hardware
configuration…” appears.
c) CD-ROM disk install: boot from the CD-ROM disk and press
the “F6” key when the message “Setup is inspecting your com-
puter’ s hardware configuration…” appears.
2. When the “Windows NT Setup” window is generated, press “S” to Specify an
Additional Device(s).
3. Press “O” to select “Other” and press the “Enter” key.
4. Insert the Promise TechnologyÒ FastTrak100 driver diskette into drive A: and
press the “Enter” key.
5. Choose “WinNT Promise FastTrak100 (tm) Controller” from the list that
appears on screen, then press the “Enter” key.
6. The Windows NT Setup screen will appear again saying “Setup will load
support for the following mass storage devices:” The list will include
“WinNT Promise FastTrak100 (tm) controller”.
NOTE: If you need to specify any additional devices to be installed, do so at
this time. Once all devices are specified, continue to step 7.
7. From the Windows NT Setup screen, press the Enter key. Setup will now load
all device files and then continue the Windows NT installation.
2. After a successful installation, the “SCSI Adapter Setup” box will show that
the “WinNT Promise FastTrak100 (tm) Controller” driver has been installed.
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Installing Driver with Existing Windows NT 4.0
WARNING: If you plan to move your boot drive to a mirrored RAID 1
FastTrak array, hard drives should NOT be connected to the
FastTrak100 controller card before performing the following procedure.
The FastTrak100 drivers must be loaded on the system hard drive
(running under the existing hard drive controller) before any hard drives are
connected to the FastTrak100 controller card.
1. Choose “Settings” from the “Start” menu.
2. Choose“Control Panel” from the “Settings” menu.
3. Double-click on the “SCSI Adapters” icon, which generates the “SCSI
Adapters” dialog box.
4. Choose “Drivers,” and then press “Add.”
5. In the “Install Drivers” dialog box, press “Have Disk…”
6. When the “Install From Disk” appears, insert the “FastTrak100 Driver”
diskette in drive A:.
7. Type “A:\NT4” in the text box window, then choose “OK.”
8. When the “Install Driver” dialog box appears, select “Win NT Promise
FastTrak100 Controller” and then press “OK.”
9. When the “Select SCSIAdapter Option” dialog box appears, press “Install.”
10. After a successful installation, the “SCSI Adapter Setup” box will show that
the “Win NT Promise FastTrak100 (tm) Controller” has been installed.
11. Power off your system.
12. If moving the boot drive to the FastTrak card, now attach the hard drives (see
page 7. otherwise reboot.
Removing the Driver from Windows NT 4.0
1. In “Start” Button choose “Control Panel” in “Setup” group.
2. In “Control Panel,” select “SCSI Adapter,” next choose “Drivers” label
3. Choose “Remove” button.
4. After successful removing, the “SCSI Adapter Setup” box will show that
“Win NT FastTrak100 (tm) RAID Controller” has been removed.
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Using The FastCheck™ Monitoring Utility
You can monitor the operating status of all arrays and drives configured on the
FastTrak100 using the supplied FastCheck monitoring utility for Windows-based
operating systems. FastCheck generates visual and audible messages alerting you
of possible problems with the disk array or controller.
FastCheck visually identifies the physical location of attached drives on the
FastTrak100 by IDE channel (1 or 2) and setting (Master/Slave). It also displays
which drives are included as part of individual arrays. Administrators can customize
FastCheck to maintain operating logs and event notification, set Password access
to the utility, and schedule maintenance on Mirrored (RAID 1) or a Striped/Mirrored
(RAID 0/1) arrays.
Installing FastCheck
1. From the Start Button on the Windows Taskbar, choose Run.
2. Insert Promise FastCheck Utility Diskette.
3. In the Run dialog box, type in “A:\Setup” and click OK.
Setup
4. Follow the directions from the setup program.
5. During installation, click YES when prompted to run the utility on every startup.
If NO is selected, FastCheck will not initialize during startup. You may
manually execute the utility via the Start button.
NOTE: Promise recommends to have FastCheck load during Startup. This
insures you that it will be ready to post alerts on errors.
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Running FastCheck
As described in the Installation section, the default option for FastCheck is to load
during startup of Win95/98/NT/2000. It appears minimized on the taskbar under
Win 95/98/NT4.0/2000/Millennium (see below).
To start FastCheck, double-click on the FastCheck icon on the taskbar (above) or
you may also use the Taskbar Start/Promise/FastTrak/FastCheck menus shown
below.
Closing FastCheck
Once FastCheck is opened (either automatically on startup or manually), the
monitoring utility remains running in the background even if the user “closes” the
FastCheck window.
To completely shut down FastCheck, perform the following steps.
1. Right-click the FastCheck icon on the Taskbar.
2. Select Exit from the pop-up window.
3. FastCheck will no longer be running and will no longer be monitoring the array.
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Using FastCheck Array Window
Once FastCheck is selected, the FastCheck Monitoring Utility window will appear.
The main pane has three information window tabs: Array, Controller, and Options.
The user can switch screens by clicking on the tab. The Array Window is the
active screen by default as shown below:
The Array Window (see above) displays information about the arrays configured on
your FastTrak100 through the FastBuild BIOS. From this window, you can also
perform data Synchronization of mirrored arrays, or Rebuild data from one drive to a
replacement drive within a mirrored array.
While the Array Window does not allow you to change the array configurations
directly, it clearly identifies which drives are associated with each array shown in
the left pane.
Viewing Array Information
By left-clicking on the Array #, the right pane shows the following information
categories for that array:
RAID mode: (Striping, Mirroring, Mirroring & Striping, Spanning)
Mapping: (similar to physical drive specifications) describing # of cylinders,
heads, and sectors of the array’ s “virtual” drive as seen by the system
Size: Storage capacity of the array
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Status: (Functional, Critical, Offline)
Functional: Means the array is providing full functionality
Critical: Used only in reference to a Mirroring array (RAID 1 or RAID 0+1). A
problem has been detected in one of the drives of the array and the drive
has been taken “offline.” However, a “critical” array will continue to
save and retrieve data from the remaining working drive(s). Promise
recommends replacing the failed drive as soon as possible since a
“Critical” array offers no data redundancy.
Offline: This would appear most commonly within a RAID 0 or Spanning
array. The “Offline” results from a drive having failed which has taken
the entire array “offline.” In this case, you have likely lost data.
Fix/replace the drive that has failed, then restore data from a backup
source.
Viewing Arrayed Drive Information
By left-clicking on a drive member of an array in the left pane, the right pane shows
the following information categories for that drive:
Status (also shown under the Array Window) can be Functional, Critical, or
Offline. The meanings are shown below.
Functional: Means the drive is working normally
Critical: A problem has been detected in the drive and the drive taken offline
as part of a mirroring array. Mirrored arrays will continue to function
without the drive. Fix/replace the drive that has failed, then restore data
from a backup source.
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Offline: Drives that are NOT identified as “bad” may be taken offline if part
of a Striping or Spanning array containing a “bad” drive. These drives do
NOT need to be replaced, however.
S.M.A.R.T. Status: Indicates whether attached hard drive implements Self-
Monitoring Analysis & Reporting Technology to predict drive failure
Size: Indicates capacity of individual drive
Location: Shows physical location of drive. Indicates on which IDE channel (1
or 2), and whether drive is Master or Slave on cable. This allows user to
identify drives for removal/replacement.
Mapping: Indicates physical parameters of drive (cylinders, heads, sectors)
Timing: Shows selection of drive timing (directly related to burst speed) based
on type of drive and cable used.
Using Array Pull-down Menu
At the bottom of the Array window, it indicates to right-click on an Array to perform
synchronization or rebuild operations. Right-clicking displays the following pull-
down menu:
From this menu, users may choose to have the Window Always Appearon Top of
applications, Minimize, Synchronize mirrored drives, Rebuild a mirrored array,
use About to check FastCheck version #, or Exit the onscreen window.
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Synchronizing An Array
Synchronization is a periodic maintenance procedure for Mirroring (RAID 1, RAID
0+1) arrays to maintain data consistency on all mirrored drives. In operation, array
synchronization compares data on the mirrored drives for any differences. If there
are differences detected, data from the primary drive(s) is automatically copied to
the secondary drive(s). This assures that all mirrored drives will contain the exact
information.
NOTE: You may instead choose to schedule array synchronization automatically
under the Options Tab view versus manually initiating synchronization (see page
46).
1. To synchronize, choose the Array Tab View (see figure on previous page).
2. Right-click on the array you wish to synchronize and choose “Synchronize”
from the context menu.
3. Click “Yes” to initiate Synchronization (see below) when the Confirmation
window appears. To cancel this option, click the No button.
WARNING: Once initiated, synchronization can NOT be halted in
order to prevent data errors.
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4. Once Synchronization is confirmed, the following information screen appears.
Click OK button or close the window to proceed.
NOTE: During Array Synchronization, users may continue to access the working
array and perform normal PC functions. However, system performance will be
slightly degraded and the process will take longer.
5. A progress bar will appear at the bottom of the FastCheck Monitoring window
showing synchronization in progress and the percentage that has been
completed.
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Rebuilding An Array
This command effectively copies or overwrites data from an existing data drive in
the array on to a blank drive. The operation will be typically used when a failed drive
has been replaced with a new drive as part of a mirrored array.
1. To perform a Rebuild, choose the Array Tab View.
2. Right click the array number and choose Rebuild from the context menu.
3. Once Rebuild is selected, you will be asked to “Initialize Rebuild process on
Array #” by clicking OK.
Using Rebuild Wizard
1. Initiating rebuild array will open the Rebuild Wizard Step 1 screen shown below.
2. Select the Target drive which will receive data. Make sure you select the blank
new or replacement drive. The unselected drive will contain “good” data. It will
be the remaining working drive of an array, or a system drive containing
existing data that you wish to mirror.
WARNING: Make absolutely sure and double-check which drive is
which. If data exists on the target drive, it will be over-written.
3. Click the Next button to proceed to Rebuild Wizard Step 2 (see next page) or
Cancel button to stop.
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4. Rebuild Wizard Step 2 confirms the Target or “Rebuild” disk by Array # and
drive ID.
5. Click Finish button to initiate physical Rebuild, Back button to review Step 2,
or Cancel button to Stop. A final confirmation window appears as below:
6. Click “Yes” to initiate Rebuild. To cancel this option, click the No button.
WARNING: Once initiated, Array Rebuild can NOT be halted in order
to prevent data errors.
NOTE: During Array Rebuild, users may continue to access the array and perform
normal PC functions however the array will NOT provide data redundancy until
Rebuild is completed. If you choose to continue using the PC during rebuild,
system performance will be slightly degraded and the process will take longer.
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6. Once Array Rebuild has begun, users are returned to the FastCheck
Monitoring window. A progress bar showing the rebuild progress in percentage
will appear at the bottom of the FastCheck Monitoring window.
NOTE: When a “spare” unassigned drive is present on the FastTrak100, a rebuild
will automatically be performed from the remaining working drive.
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Using Controller Window
Clicking on the Controller tab, will reveal the Controller Window. This displays
physical information about the location of FastTrak100, data channels on the card,
and the attached drives.
Viewing Controller Card Information
By left-clicking on the FastTrak controller icon, the right pane shows the following
information categories for that array:
IRQ: Identifies interrupt request assigned to PCI slot
Bus Master Base: Shows base address in hex numbering for board’ s bus
master Input/Output function
ROM Base Address: Shows base address in hex numbering for FastTrak’ s
Flash ROM chip
Driver Version: Identifies which version of the Promise FastTrak100 driver
you have installed.
Hardware Type: Identifies which FastTrak product is installed.
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Viewing IDE Channel Information
Left-clicking on a given Channel icon or # in the left pane, will show the Base IO
addresses of the channel in the right pane (used for troubleshooting).
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Viewing Drive Information
Left-clicking on a given Drive icon or ID in the left pane, will show similar information
categories as the Array Window Drive Information in the right pane.
Status (also shown under the Array Window) can be Functional, Critical, or
Offline. The meanings are shown below.
Functional: Means the drive is working normally
Critical: A problem has been detected in the drive and the drive taken offline
as part of a mirroring array. Mirrored arrays will continue to function
without the drive. Fix/replace the drive that has failed, then restore data
from a backup source.
Offline: Drives that are NOT identified as “bad” may be taken offline if part
of a Striping or Spanning array containing a “bad” drive. These drives do
NOT need to be replaced, however.
S.M.A.R.T. Status: Indicates whether attached hard drive implements Self-
Monitoring Analysis & Reporting Technology to predict drive failure
Size: Indicates capacity of individual drive
Location: Shows physical location of drive. Indicates on which IDE channel (1
or 2), and whether drive is Master or Slave on cable. This allows user to
identify drives for removal/replacement.
Mapping: Indicates physical parameters of drive (cylinders, heads, sectors)
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Timing: Shows selection of drive timing (directly related to burst speed) based
on type of drive and cable used.
Using Options Window
Clicking on the Options tab reveals the Options Window. Array administrators can
customize the FastCheck Monitoring Utility in four major areas: Notification, Array
Synchronization Scheduling, setting Password, Desktop Appearance. Most
options relate to Mirroring arrays (RAID 1 or RAID 0+1).
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Selecting Notification Options
This section of the Options windows allows users to select how they are notified of
a system event. A System Event includes driver-initiated Rebuilds (automatic
rebuild using a “hot” spare standby drive), user-initiated manual Rebuilds or
manual Synchronization, and Error-Handling reporting for these processes.
Enable audible prompt checkbox turns on/off an audible alarm of an event
(typically a drive failure, or completion of rebuild or synchronization).
Popup message box checkbox turns on/off the appearance of an event
message box that would typically indicates a drive failure, or completion of
rebuild or synchronization.
Use log file checkbox allows writing operating event logs of the array activity
(alerts and status reports) to a given file name and directory. If a file name
is used but the path left blank, the default directory is the same as the
FastCheck Utility (typically C:\Program Files\Promise\FastTrak100).
Use NT system event log checkbox is greyed out under Windows
95/98/2000/Millennium automatically. Under Windows NT4.0 and Windows
2000, it permits user to write array logging to NT’ s own event log.
1. To view FastCheck events under Windows NT, go to
Start/Programs/Adminstrative Tools/Event Viewer.
2. In the Event Viewer, choose “Log” from the menu bar, then check
“System.” Any events generated by FastCheck will appear under the
Source column as “FastCheck.”
On Errors section offers four radio button choices for the user to select what
procedure they would like to perform if an Error is detected during
automatic/manual Rebuilds or manual Synchronization. There are three
types of errors that FastTrak100 detects -- a data mismatch between the
primary and secondary drive, a physical media error on source or target
drive, or a total disk failure. The options for handling Errors are as follows:
Abort: stops any Synchronization or Rebuild process if an error is
encountered.
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Fix: in most cases, FastTrak100 automatically can correct errors. The
method of correction varies depending on the type of error.
Ignore: FastTrak100 will log the event error and continue the rebuild or
synchronization process. Use this setting if you want to detect the
presence of errors, but do not want to fix these errors at the time. The
user may then decide what to do about the error(s) detected.
WARNING: This may result in mismatched drives under RAID 1 or 0+1.
Interactive: By checking this option, a selection window will appear
each time an error is detected asking the user whether they want to
Abort, Fix, or Ignore the error (see Troubleshooting section).
Dismiss Error Dialogs designates the length of time (in seconds) that a
Message box or Error Dialog box appears on screen.
Scheduling Array Synchronization
This section of the Options Window allows a user to schedule when and how often
FastTrak100 will perform synchronization maintenance of a mirrored array.
Disable checkbox is checked (the default) to turn off automated scheduling of
synchronization. When unchecked, the Scheduling section will be
highlighted (see above).
On Errors section offers four radio button choices for the user to select what
procedure they would like to perform if an Error is detected during a
scheduled Synchronization. There are three types of errors that
FastTrak100 detects -- a data mismatch between the primary and
secondary drive, a physical media error on source or target drive, or a total
disk failure. The options for handling Errors are as follows:
Abort: stops the Synchronization process if an error is encountered.
Fix: in most cases, FastTrak100 automatically can correct errors. The
method of correction varies depending on the type of error (see Appendix
under Error Correction Methodology).
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Ignore: FastTrak100 will log the event error and continue the
synchronization process. (Warning: this may result in mismatched
drives under RAID 1 or 0+1). Use this setting if you want to detect the
presence of errors, but do not want to fix these errors at the time. The
user may then decide what to do about the error(s) detected.
Interactive: By checking this option, a selection window will appear
each time an error is detected asking the user whether they want to
Abort, Fix, or Ignore the error (see Troubleshooting for more details).
Schedule event drop down box allows scheduling synchronization by minute,
by hour, by day, by week, or by month. If enabled, the default is By Month.
This allows synchronization to take place during an off-hour when the
system is either not in use or not at peak demand.
Start time designates hr/min/ am/pm
On the designates day of week or by ordinal (1st, 2nd, 3rd....) selection.
Setting Rebuild Options
Disable Hot Spare/Auto Rebuild checkbox turns off the use of a “hot” spare
drive and automatic rebuilding of a mirrored array. The default is unchecked
(or enable Hot Spare/Auto Rebuild).
Rebuild Rate assigns the amount of importance that FastTrak100 gives to
mirroring data from one drive to another in the background. A “high”
setting assigns most of FastTrak100’ s resources to the rebuild process at
the expense of responding to ongoing read/write data requests by the
operating system. A “low” setting gives priority to ongoing read/write data
requests by the operating system at the expense of the rebuild process
and will typically result in longer rebuild times. The setting shown above is
the default.
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Setting PCI Bus Utilization Option
NOTE: In most cases, a user does not need to change this setting since
FastTrak100’ s data handling rarely conflicts with another PCI device. However,
certain brands of video capture cards can produce a “glitch” on play back of A/V
files that may require adjusting the default setting devices (see Tips for
Audio/Video Editing for more information).
This section of the Options Window allows a user to change how much time the
FastTrak100 holds on to the PCI bus to transfer data.
The default setting of “High” on the slider bar means FastTrak100 holds on to the
PCI bus longer for data transfers to occur. A setting of “Less” reduces the time
which FastTrak100 occupies on the PCI bus and frees that time for use by other
PCI devices.
Once a bus setting has been selected, click the Apply button on the Options
window to implement changes immediately.
Setting Disk Param(eters) Option
Enable Write Cache checkbox allows user to enable/disable write caching for
hard drives that include this performance feature. FastCheck automatically
recognizes such drives and enables the feature as the default setting. For
drives that do not use write caching, this option is automatically greyed out.
Enable S.M.A.R.T. Check checkbox tells FastCheck to regularly monitor
each drive to assure that drive failure prediction is functioning. The default
is unchecked, meaning FastCheck will not monitor this function.
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Setting Screen Preferences
This section controls how the FastCheck utility screen is displayed and sets the
security password to protect the administrative settings.
Start Minimized checkbox allows user to have FastCheck appear on the
toolbar only on startup. Click on the icon to see the FastCheck utility
screen.
Always on Top checkbox tells the Utility to appear above all programs until
closed or minimized manually.
Enable Password checkbox in the Preferences section turns on/off use of a
Password every time the FastCheck Monitoring Utility icon is selected or
the program is run from the Start menu. Disabling use of a current
password requires password entry (see Creating Password on next page).
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Creating Password
1. To create a password, check the Enable Password checkbox in the
Preferences section.The “Set Password” window will appear.
2. Type the password you want to use. Press the Tab key or click to retype the
same password in the “Confirm New Password” section. Click the OK button.
NOTE: Remember to record the password you use in a secure place in case you
forget it.
3. A confirmation screen will appear saying that “Password Checking is
Enabled”. Click the OK button.
4. Once the password feature is enabled, the following menu will appear before
the FastCheck window can be opened.is enabled, the following menu will
appear on each use of FastCheck.
Changing Password
1. Input the original password you first created to gain access to FastCheck.
2. Click on Options tab, then click on the Change button in the Password section.
The Set Password screen will appear (see figure in step 3 above).
3. Type the password you want to use. Press the Tab key or click to retype the
same password in the “Confirm New Password” section.
4. Click OK button.
Disabling Password
1. Input the original password you first created to gain access to FastCheck.
2. Click on Options tab
3. Uncheck the “Enable Password” checkbox. Click Apply button on Options
window
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Understanding Disk Array Concepts
About FastTrak100 Disk Array Adapter
FastTrak100 is a high performance Ultra ATA/EIDE RAID controller card that
features parallel data channel operation and an onboard BIOS. The two channels
on the FastTrak100 support parallel operation that allows for overlapped I/O under
multi-tasking operating systems and sharing the workload between multiple drives.
About Adapter BIOS
The FastTrak100 card contains a BIOS code that extends the standard disk
service routine provided through Int13h. The BIOS is bootable for DOS and other
operating systems that rely on the system BIOS for drive operation. FastTrak100
can support drives and disk arrays with capacities exceeding 8.4 GB using
Extended Interrupt13 support. When the FastTrak100 BIOS appears during bootup,
users can press <Ctrl-F > to enter the FastBuildTMsetup to select from menu
settings.
FastBuild™ Auto Menu Setup
This setup utility is used to build and manage FastTrak100 disk arrays. The utility
is menu driven and features the <1> Auto Setup option that uses a simple,
interactive setup process. Once the array is built, all the array members store the
configuration information in the drive’ s reserved area. See Chapter 4 that provides
descriptions of individual functions.
Reserved Sector
Array configuration data about the drive member and other members in the disk
array are saved on a special location on the disk drives called the reserved sector.
If any member of the array becomes corrupt or lost, the redundant configuration
data on the other members can be used for rebuilds.
Disk array members do not have a “memory” of their drive positions. This allows
drives to be placed on different FastTrak100 connectors within the system without
reconfiguring or rebuilding.
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Disk Array Terms
Disk Array Description
A “disk array” is formed from a group of 2 or more disk drives which appear to the
system as a single drive. The advantage of an array is to provide better throughput
performance and/or data fault tolerance. Better performance is accomplished by
sharing the workload in parallel among multiple physical drives. Fault tolerance is
achieved through data redundant operation where if one (or more) drive fails or has
a sector failure, a mirrored copy of the data can be found on another drive(s).
For optimal results, select identical Ultra ATA/100 drives to install in disk arrays.
The drives’ matched performance allows the array to function better as a single
drive.
Disk Array Member
The individual disk drives in an array are called “members.” Each member of a
specific disk array is coded in their “reserved sector” with configuration information
that identifies the drive as a member. All disk members in a formed disk array are
recognized as a single physical drive to the system.
Disk Array Types
For most installations, the FastBuildTM setup “<1> Auto Setup” option will
configure your system.
There are four disk array types in three categories that can be installed on the
FastTrak100 card. Striping is in the Performance category while Mirroring,
Striping/Mirroring are in the Fault Tolerance category. Spanning (JBOD) is in the
Capacity category.
Disk arrays within the Performance and Fault Tolerance categories conform with
the Redundant Array of Independent Disks technology, or RAID. The RAID levels
supported are 0, 1, and 0+1.
# of
RAID Level
Performance
Capacity
Drives
RAID 0 (Striping)
RAID 1 (Mirroring)
RAID 0+1 (Stripe/Mirror)
JBOD (Spanning)
Highest
Normal
High
# Drives x Smallest Size
50% min
2 to 4
2
4
50% min
100% of All Drives
Normal
2 to 4
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About RAID Levels
Striping (RAID 0)
Reads and writes sectors of data interleaved between multiple drives. When any
disk member fails, it affects the entire array. Performance is better than a single
drive since the workload is balanced between the array members. This array type
is for high performance systems. Identical drives are recommended for performance
as well as data storage efficiency. The disk array data capacity is equal to the
number of drive members times the smallest member capacity. For example, one
1GB and three 1.2GB drives will form a 4GB (4 x 1GB) disk array.
Stripe Size - a value can be set from 1KB to 1024KB sector size. The size can
directly affect performance. In the FastBuild BIOS, the “Desktop” default is 8KB
while “Server” and “A/V Editing” are 64KB.
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Mirroring (RAID 1)
Writes duplicate data on to a pair of drives while reads are performed in parallel.
ATA RAID 1 is fault tolerant because each drive of a mirrored pair is installed on
separate IDE channels. If one of the mirrored drives suffers a mechanical failure
(e.g. spindle failure) or does not respond, the remaining drive will continue to
function. This is called Fault Tolerance. If one drive has a physical sector error,
the mirrored drive will continue to function.
RAID 1 (Mirroring)
On the next reboot, the FastBuildTM utility will display an error in the array and
recommend to replace the failed drive. Users may choose to continue using their
PC, however Promise recommends replacing the failed drive as soon as possible.
See Chapter 4 for a functional description.
Due to redundancy, the drive capacity of the array is half the total drive capacity.
For example, two 1GB drives that have a combined capacity of 2GB would have
1GB of usable storage. With drives of different capacities, there may be unused
capacity on the larger drive.
Using a Spare Drive
Under a RAID 1 setup, an extra “hot spare” drive (a third drive on FastTrak100)
can be attached to the FastTrak100 and not assigned to the array. Such a drive will
be activated to replace a failed drive that is part of a mirrored array. A rebuild is
performed automatically in the background to mirror the good drive data on to the
spare.
At a later time, the system can be powered off and the failed drive can be
physically removed and replaced. Spare drives must be the same or larger capacity
than the smallest array member.
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Striping/Mirror (RAID 0+1)
A combination of both above array types. It can increase performance by reading
and writing data in parallel while protecting data with duplication. A minimum of
four drives needs to be installed. With a four-drive disk array, two pairs of drives
are striped. Each pair mirrors the data on the other pair of striped drives. The data
capacity is similar to a standard Mirroring array with half of total capacity dedicated
for redundancy.
About Dual Data Redundancy
One unique (though rarely occurring) feature of RAID 0+1 is dual fault tolerance. In
some cases, two drives can fail simultaneously and still maintain the integrity of
data. There are six combinations in which two drives can fail. FastTrak100 protects
the data array in four of those cases depending on drive type (some drives do not
permit the Slave drive to continue to function if the Master drive fails).
Assume the drives are configured as follows (M = Master, A/B indicates which
striped pair the drive belongs to, # indicates which part of stripe data):
IDE 1
IDE2
M
S
Drive A1
Drive B2
Drive B1
Drive A2
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Under RAID 0+1, the array maintains data integrity if any 1, 2 combination survives.
Event Failed Drives
Array Status
Working
Working
Working
Working
Offline
Why?
1
2
3
4
5
6
A1/A2
B2/B1
A1/B2
B1/A2
A1/B1
B2/A2
B1/B2 retain array integrity
A1/A2 retain array integrity
B1/A2 retain array integrity
A1/B2 retain array integrity
B2/A2 contain only half of array data
A1/B1 contain only half of array data
Offline
Spanning (JBOD)
A Spanning disk array (also aptly named as JBOD for “Just a Bunch of Drives”) is
equal to the sum of all drives when the drives used are of different capacities.
Spanning stores data on to a drive until it is full, then proceeds to store files onto
the next drive in the array. There are no additional performance or fault tolerance
array features in this array. When any disk member fails, the failure affects the
entire array.
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Troubleshooting & Tips
This section is used to assist with troubleshooting conflicts and FastTrak100
installation problems. Also refer to the “README.TXT” file on the FastTrak100
driver and utility diskette for more recent information as well as the
PromiseOnlineTM services listed in Appendix A.
The section is divided into the following categories: Motherboard Issues, System
CMOS Issues, Drive Errors, Operating System Errors, and Audio/Video Editing
Tips.
Motherboard Issues
Freeing additional IRQ resources
Since the Promise card supports PCI Interrupt sharing, it is possible to use IRQs
already assigned to another PCI card. Interrupt Sharing is not supported with
onboard IDE controllers. If the onboard IDE controller(s) are not used, you may
disable the controllers to free IRQ 14 and/or 15.
Configuring PCI IRQ resources
Setting the IRQ for a particular PCI slot will be different depending on the
motherboard BIOS. This setting is usually made in the PCI Configuration and/or
Plug and Play (PnP) section of the motherboard BIOS setup. There are three
common methods that motherboard BIOS’ s handle assignment of IRQs to PCI
slots:
1. Specifically assigning an IRQ to a particular slot - You can tell the motherboard
to use IRQ 10 for PCI slot 1, IRQ 11 for PCI slot 2, etc.
2. Listing which IRQs are available to be assigned to the PCI slots - This BIOS
has an option where you specify “1st Available IRQ”, “2nd Available IRQ” , etc.
The BIOS then scans the PCI slots for PCI cards and assigns these IRQs in
the order that it finds the PCI cards.
3. Excluding an IRQ from being used by a PCI slot - If you have an ISA card that
is using an IRQ, change the setting for this particular IRQ from “Available” to
“used by ISA card” so that the motherboard will not assign this IRQ to a PCI
slot.
Consult your motherboard manual for information that is specific to your
motherboard.
System locks up during bootup or when Windows starts
There may be a possible IRQ conflict with an ISA card. Identify what IRQs are used
by ISA cards, enter the Mainboard PCI Setup, and reserve the IRQ for use with ISA.
PCI slots cannot share IRQs with ISA cards.
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Intermittent data problems
Do not exceed the 100Mhz PCI Bus speed. Pentiums set to higher than default
settings or AMD K6 and Cyrix CPUs can exceed these limitations and cause
intermittent boot and data problems.
System CMOS Issues
Set Mainboard CMOS Boot sequence to boot to FastTrak100
On some Mainboard BIOS, it is necessary to set the Boot sequence to “SCSI, A:,
C:” since the Promise card is identified as a SCSI card.
Mainboard CMOS displays C: or D: drive failure during startup
See Drive-Related Errors section.
Using an Onboard IDE Controller with FastTrak100
If an onboard IDE controller is installed with hard disks, enable support in the
Mainboard Standard CMOS Setup for the drives. Note that the onboard IDE hard
drives will then be the bootable hard disk unless the system BIOS has a boot
sequence setting with a “SCSI, A:, C:” option.
Drive-Related Errors
Critical Array Status Error Reported during Boot
If a critical status error message appears on the FastTrak100 BIOS startup screen
for a mirrored array (see below), there is a drive in the array which has failed or is
not responding. FastTrak100 will identify the failed drive by channel number and
Master/Slave designation (if 2 drives exist on the same cable). The mirrored array
has lost its fault tolerance, but will still perform normal drive reads and writes.
Operation aborted because FastBuild encountered an error as follows:
Location: Channel 2 - Master Drive
Array Status: Critical
Please retry using FastCheck utility to recover all data. Reboot the
system by pressing the ENTER key.
Try powering the system off and on to reset the drive. Also confirm that cables are
properly attached and the drive is receiving power. If the drive still appears to have
failed, proceed to “Rebuild Array” option of FastCheck detailed on page 52.
Drive cannot be formed into an array
Drives must support Ultra DMA or Multi-word DMA and be free of media defects to
be added into an array. Promise recommends using new identical drives for each
array. Re-secure data and power cabling while checking for proper alignment.
Typically, Pin 1 of the drive is closest to the power connector.
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Possible Master/Slave problems
Master/slave problems may exist between two ATA or IDE drives of different brands
attached to a single cable. For both compatibility and better performance, choose
drives of the same model/brand and install them on separate cables. Refer to the
Drive Setup by Connector chart (see page 7) for more recommended drive
placements.
System CMOS displays C: or D: drive failure during Startup
Do not reference C: or D: in the Mainboard Standard CMOS for drives attached to
the FastTrak100 controller. Only enter drive information in the Mainboard CMOS for
drives attached to a conventional add-on or onboard IDE controller.
FDISK reports a much lower drive capacity if a single physical drive or a
striped array exceeds 64GB
Due to a limitation with FDISK, the utility reports only the storage capacity that
exceeds 64GB. This is a cosmetic, not actual, limitation. Simply create a single
DOS drive partition, reboot, then format the partition. The Format command will
recognize the total capacity of the partition accurately. Windows NT/2000/98 will
now recognize the total capacity of your array.
Unable to partition or format array
The Reserve Sector of one of the drives has become corrupt or bad. Removing the
Reserve Sector will remedy any issue related directly to a Bad Reserve Sector.
WARNING: Before removing the Reserve Sector of the drive(s), backup
any existing data. Removal of the reserve sector of any drive
permanently deletes all existing data on the hard drive. For Mirrored
arrays (RAID 1), you should remove the Reserve Sector from the "mirrored" drive
first (this will appear during Step 3 below) then rebuild the mirrored array. Remove
the Sector on the Master Drive only as a last resort. For Striped arrays (RAID 0),
removing the Reserve Sector from any of the drives that are striped will destroy the
arrayed data.
To remove the Reserve Sector, follow these steps:
When the FastTrak100 BIOS comes up, press Crtl-F to enter the FastBuild.
1.
2. Press 2 to "View Drive Assignments".
3. Using the arrow keys, highlight the drive where you wish to remove the reserve
sector.
4. Press ALT-F1. The highlighted drive will start blinking on the screen.
5. Press CTRL-TAB. A message will appear that says the reserved sector (which
is where array information is kept) on the disk will be wiped.
6. Press "Y" to confirm.
7. For a mirrored arrays, hit the “ESC” key twice to reboot and skip to step 10.
8. For striped arrays, repeat this process for each member of the particular array
that is having a problem.
9. When finished, hit the "ESC" key twice to reboot.
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10. After rebooting, use FastBuild to re-create the array. For mirrored arrays,
rebuild the mirrored array. For striped arrays, use FDISK and FORMAT after
setting up the array.
Array Constantly Goes Into Critical or Offline Mode During Reboot
(see “Unable to Partition or Format array” above)
Cannot Rebuild Mirrored (RAID 1) Array
(see “Unable to Partition or Format array” above)
Fatal Errors or Data Corruption Are Constantly Reported When Reading or
Writing to Drive Array
(see “Unable to Partition or Format array” above)
ECC Error Reported on Rebuild
The following screen will appear if a data error is detected on either source or target
drive during Rebuild if you have set the On Errors setting to “Interactive” within
FastCheck’ s Options Window (see page 59).
Your choices are as follows:
Abort: Halts the rebuild process. You may elect to retry at a later date.
Break ECC on Target Drive: If the error is detected on the source drive,
“Break ECC on Target Drive” means that FastTrak will copy the bad
data sector on to the target drive to assure that both drives are identical.
If the error is detected on the target drive, FastCheck will copy the data
contained in the good sector of the source drive again to the target drive.
Skip the Error Block: FastTrak100 will log the event error and continue the
rebuild process. Use this setting if you want to detect the presence of
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errors, but do not want to fix these errors at the time. You may then
decide what to do about the error(s) detected.
ECC Error Reported on Synchronize
The following screen will appear if a data error is detected on either source or target
drive during Synchronize if you have set the On Errors setting to “Interactive”
within FastCheck’ s Options Window for Scheduled Synchronization (see page 60)
or for Manual Synchronization under Notification options (see page 59).
Your choices are as follows:
Abort: Halts the synchronization process. You may elect to retry at a later
date.
Fix the Error Block: FastTrak100 will take a good data block from either
drive and copy it to the drive where the error was detected.
Skip the Error Block: FastTrak100 will log the event error and continue the
synchronization process. Use this setting if you want to detect the
presence of errors, but do not want to fix these errors at the time. You
may then decide what to do about the error(s) detected.
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Operating System-Related Errors
Different drive lettering under Windows NT
This may happen when using a SCSI card in addition to the Promise card.
Windows NT does not necessarily load the driver for the boot device controller first.
This results in a drive that in MS-DOS is the C: drive being the D:, or E:, etc. in
Windows NT. Use Windows NT’ s Disk Administrator utility to reassign the letters
which NT has assigned to the drives. See your Windows NT documentation for
instructions on how to use Disk Administrator.
The Operating System no longer boots after creating a Mirrored Array using
your existing boot drive using Windows 98/NT4.0/2000
This is due to Drive Geometry issues. You can verify this if you move the original
drive back to the onboard controller and it boots. Each controller can view a drive
differently. This can be an issue for a new controller which loads the original Master
Boot Record (MBR) and then has a problem translating it or the Operating System
boot record.
For Windows NT or Windows 2000, Promise recommends a “clean” install of the
Operating System. This restores the MBR and OS boot record. You will then need
to repartition and format the drive.
For Windows 98,you can perform the DOS Command “SYS C:”from a bootable
floppy or CD-ROM to restore the operating system boot record and transfer the
system files to the boot drive. If this does not work, the Windows 98 registry may
have become corrupted during the boot process and must be restored. See the
Windows documentation to perfrom this procedure.
Promise Windows driver does not appear Device Manager
Windows may already be listing the controller under “Other Devices” instead of
“Hard disk controllers” section. In Device Manager under “Other Devices” to see if
it lists a “PCI Card”, or “RAID Controller”. If so, highlight this listing and click on
the “Properties” button, and then click on the “Driver” tab. Depending on your
version of Windows, choose either “Change Driver” or “Update Driver”. Then follow
the on-screen prompts to complete installation of the driver. If Windows asks if you
want to test if the device can be removed safely click on “CANCEL. Reboot the
system to complete installation of the driver.
“Inaccessible Boot Device” Message Appears During Floppyless Install of
Windows NT or 2000
The "F6" key was not pressed at the appropriate time. Reboot the system, and
press the "F6" key when the message "Setup is inspecting your computer's
hardware configuration…" appears in Windows NT4.0 or the message "Press F6 if
you need to install third party SCSI or RAID driver" appears in Windows 2000.
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“No Hard Drives Found” Message Appears During CD-ROM Install of
Windows NT or Windows 2000
The "F6" key was not pressed at the appropriate time. Reboot the system, and
press the "F6" key when the message "Setup is inspecting your computer's
hardware configuration…" appears in Windows NT4.0 or the message "Press F6 if
you need to install third party SCSI or RAID driver" appears in Windows 2000.
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Performance Tips
Here are some tips that may optimize performance in a RAID 0 striped array. If you
are using an audio/video editing card, we also recommend to review your card’ s
documentation for additional information.
Use FastTrak100 as D: or other non-bootable drive in a Striped Array
For A/V editing, keep the original system boot drive on the standard IDE controller
as C: drive. Partitioning software such as FDISK will see the array as one physical
drive, D: drive (or later). This will prevent file fragmentation and provide better
accessibility to the array.
Re-Configure PCI Latency Setting
The PCI Latency setting appears in some Mainboard BIOS. The setting governs
how much time is allocated to service each PCI slot. Promise recommends a
valueof 64. An optimal value is neither too high nor too low and will vary from
system to system.
Optimize Array for “Performance”
The Promise FastBuild BIOS Utility auto setup menu allows optimizing the array
for A/V Editing . The default Performance setting (Striping) selects a Stripe Block
size of 64. This larger block size is recommended for the data streaming
requirements of A/V editing. You may select an even larger block size in manual
mode (see page 22).
FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc.
[ Auto Setup Options Menu ]
Optimize Array for:
Typical Application usage:
Performance
A/V Editing
[ Auto Setup Configuration ]
Mode..................................................Stripe
Stripe Block Size....................................64
Drive used in Array ..................................2
Array Disk Capacity .........................13044
[ Keys Available ]
[• ] Up [¯ ] Down [¬ , ®, Space] Change Option [ESC] Exit [Ctrl-Y] Save
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Change Setting of PCI Bus Utilization
Certain brands of video capture cards can produce a “glitch” on play back of .AVI
files. A setting of “Less” for PCI Bus utilization reduces the time which
FastTrak100 occupies on the PCI bus and frees that time for use by other PCI
devices and will remove the “glitch” dropout effect on playback.
Once a bus setting has been selected, click the Apply button to implement
changes immediately. No reboot is required.
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NOTES
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Frequently Asked Questions
This section lists frequently asked questions involving pre-installation, drive issues,
installation, and post-installation.
Pre-Installation
(Speed, Device Types, Capacity, Cabling)
Q: What kind of hard drives can I use for a FastTrak100 array?
A: You can use any IDE/EIDE hard drive(s) to create arrays on the FastTrak100.
You should use matching drives for multiple-drive arrays to maximize capacity
usage as well as performance. Ultra ATA/100 drives are recommended for
highest performance.
Q: Can I use ATAPI devices on the FastTrak100 controller?
A: No. There is no driver layer on the FastTrak100 controller which will support
ATAPI packet messages.
Q: Will the FastTrak/100 work with a 37Mhz or 41Mhz PCI bus speed?
A: The current PCI 2.1 specification is for a 33Mhz PCI bus speed. The
FastTrak100 is designed around the specification. In most cases, a higher PCI
bus speed will result in a variety of different errors. While some people have
been able to get these higher speeds to work, since it is out of specification we
cannot support it.
Q: How can I change the resources that the FastTrak uses?
A: The FastTrak100 is fully PnP. This means all the resources that it uses are
given to it by the PnP BIOS on the motherboard. The FastTrak100 does
support IRQ sharing, but this will not work unless ALL the concerned devices
support the feature. If your motherboard allows you to control the assignment
of these resources, you may be able to remedy the problem by “playing
around” with them. You can also try resetting the configuration data in your
CMOS. This is usually an option in the PnP section of your CMOS. Otherwise,
the only way you might be able to affect these assignments is to switch the
PCI slot that the card is in.
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Q: How does the FastTrak100 RAID controller provide storage and/or data
protection with their arrays?
A: FastTrak100 implements three different types of RAID levels as follows:
RAID 0 (stripe)
For capacity -- The FastTrak100 array will be as big as the smallest HDD in
the array times however many HDDs are in the array. Any larger HDDs will
simply be truncated. The truncated space on the bigger HDDs will then be
unusable.
For sustained data transfers -- Using FastTrak100, a RAID 0 array consisting
of two HDDs will transfer at about twice the speed of the slowest HDD in the
array. A RAID 0 array consisting of four HDDs will transfer at about three times
the speed of the slowest HDD in the array.
RAID 1 (mirror)
For capacity -- The FastTrak100 array will be as big as the smallest HDD in
the array. The larger HDD will simply be truncated. The truncated space on
the bigger HDD will then be unusable.
For sustained data transfers -- The FastTrak100 array will write data at the
rate of the slowest HDD in the array. The FastTrak100 array will read data at
twice the rate of the slowest HDD in the array.
JBOD (spanning)
For capacity -- The FastTrak100 array will combine the sizes of the HDDs in
the array. As soon as one HDD is filled to capacity, the next HDD will
automatically be used.
For sustained data transfers -- There is no performance increase with
spanning (reading or writing).
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Drive Issues
Q: Can I add a drive to a FastTrak100 RAID array via hot-swap and
dynamically adjust the array size/configuration?
A: No. The FastTrak100 system does not support dynamically adjustable RAID
size/configurations.
Q: Do the HDDs on the FastTrak100 have to be the same size?
A: The HDDs that you use with the FastTrak100 do not have to be the same size.
If the sizes differ, the FastTrak100 will “adjust” the HDDs so that they are
compatible. Basically, it will truncate the bigger HDD so the sizes match.
Any unused space that results from this is unusable, so don’ t use HDDs that
differ too much. It’ ll work, but it’ s a waste.
Q: Can I take a set of drives which make up an array created on one
FastTrak100 server and move it to another FastTrak100 server?
A: Yes. All FastTrak100 controllers read the arrays the same way. Once the
drives are all connected, you must restart the system for it to recognize the
newly-inserted array configuration. Also, you can move an FastTrak33 or
FastTrak66 array to the FastTrak100 Controller.
Q: Can I take a drive used in a FastTrak100 array and access it directly
with a different controller, such as the one integrated on the
motherboard?
A: Yes, but only under certain configurations. The following array configurations
will allow the drive(s) to be accessed individually on another controller: mirror
(RAID 1), single drive striped (RAID 0), or single drive spanned (JBOD). Multiple
drives striped or spanned will not work. Also, the controller must address the
drives as LBA, not CHS.
Q: If I have a problem with one of the drives on the FastTrak100, how can I
low level format it to correct the problem?
A: Do NOT do this. Low-level formatting IDE drives is unnecessary and generally
does not correct problems which might be experienced during use. Errors such
as bad sectors or ECC/CRC failure are best remedied by completely replacing
the drive. For this reason, drives attached to the FastTrak100 controller should
NOT be low level formatted.
Q: Do I have to install disk management software on my array in order to
access the full storage capacity of drives?
A: No! Disk management software would only complicate things. The array should
be fully addressable by your O/S as it is. Remember that some operating
systems have varying limits on the sizes of partitions and logical drives that
can be defined. Consult your O/S documentation about partitioning larger
drives.
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Q: What system BIOS CMOS settings do I use for the drives on the
FastTrak100 controller?
A: None. The drives on the FastTrak100 controller are supported by the
FastTrak100 BIOS and/or an O/S drivers, not by your system BIOS.
Q: How do I partition/format my FastTrak100 RAID array?
A: The FastTrak100 “fools” the system into thinking that it’ s dealing with a
single HDD. Therefore, anything that you can do to a single HDD can also be
done to a FastTrak100 array. You can, and should, use the FDISK and
FORMAT utilities to partition/format the array. You can partition the array
however you see fit. You can format the array with whatever file system you
wish.
Installation Issues
(Capacity, Booting)
Q: Why are some drives recognized by the FastTrak100 Array Setup
utilities with only partial capacity?
A: Some hard drive models are shipped with a jumper that reduces the
addressable capacity of the drive to prevent problems with older systems which
won’ t support larger drives. Consult the documentation accompanying the hard
drive to set the jumper appropriately in order to utilize the full capacity of the
drive.
Q: How can I change the system boot sequence in order to boot from the
FastTrak100 array?
A: The boot sequence is controlled by the system BIOS. As far as the system
BIOS is concerned, the FastTrak100 controller and defined arrays are
categorized as a “SCSI” device (even though the BIOS will not attempt to
access the FastTrak100 as any type of SCSI device). This allows you to set
the boot sequence in your BIOS CMOS setup utility to boot from “SCSI” (an
add-in controller like the FastTrak100) first, rather than “IDE” (an IDE controller
built onto the motherboard or one which effectively replaces it). If there are
multiple SCSI add-in controllers in the system, then the boot sequence among
them will be determined exclusively by their PCI slot priority. PCI slot #1 will be
first, slot #2 second, etc. Put the FastTrak100 controller in the PCI slot where
it will be accessed ahead of other SCSI controllers if you want to boot from the
array.
Q: How can I change the boot sequence between a PCI SCSI card and the
FastTrak100 RAID array?
A: Since all PCI devices are all PnP, it is difficult to determine which device is
addressed first. Some newer motherboard BIOSes may use advanced options
that identify devices and allow you to select which device will be assigned
resources first. Otherwise you may have to physically switch the device cards
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on the PCI slots so that the boot device is in the highest priority slot number
(see previous question). If you do not require the FastTrak100 BIOS to boot
from an array and it is only to be used through a driver under the O/S. The
FastTrak100 BIOS cannot be disabled.
Post-Installation
(Memory Managers, FDISK)
Q: Why does my system reboot after the QEMM driver loads from
CONFIG.SYS?
A: The problem lies in the QEMM “Stealth” feature. This feature places the drive
information from the DOS System area into the upper reaches of RAM where
Windows resides. This causes the FastTrak100 to lose track of its drives when
asked to execute the next line in the CONFIG.SYS file. This forces the reboot
that you see. Disable QEMM’ s stealth feature to correct this problem.
Q: Why can’ t I see the drives on the FastTrak100 under FDISK?
A: The FastTrak100 controller is dedicated to RAID array management and does
not provide any means of addressing individual hard drives through the Int 13h
interface used by FDISK. In order to access drives on the FastTrak100 from
MSDOS at all, you must first create a RAID array.
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NOTES
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Appendix A
Contacting Promise Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
·
·
·
·
Product model and serial number
BIOS and driver version numbers
A description of the problem / situation
System configuration information, including: motherboard and CPU
type, hard drive model(s), IDE/ATAPI drives & devices, and other
controllers.
Technical Support Services
Promise Online TM
Web Site
(tech documents, drivers, utilities, etc.)
USA Tech Support Center
E-mail Support
Fax Technical Support
(408) 452-9163
Attention: Technical Support
(408) 452-1180
Phone Technical Support
8:30-5:00pm M-F Pacific Standard Time
If you wish to write us for Promise Technology, Inc.
support:
Attn: Technical Support
1460 Koll Circle, Suite A
San Jose, CA 95112 USA
A1
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Appendix A
European Tech Support
E-mail Support
Fax Technical Support
+31 (0) 40 256 94 63
Attention: Technical Support
+31 (0) 40 256 94 61
Phone Technical Support
8:30-5:00pm The Netherlands Time
If you wish to write us for Promise Technology Europe B.V.
support:
Attn: Technical Support
1European Buisness Centre, Unit 1.25
Luchthavenweg 81
5657 EA Eindhoven, The Netherlands
Pacific Rim Sales Office
E-mail Support
Fax Technical Support
+886 3 578 23 90
Attention: Technical Support
+886 3 578 23 95
Phone Technical Support
9:00-6:00pm Taiwan Time
If you wish to write us for Promise Technology, Inc.
support:
Attn: Technical Support
4F, No.1, Prosperity 1st Road
Science-based Industrial Park
Hsinchu, Taiwan
China Office
E-mail Support
Fax Technical Support
+86 (0) 10 6872 3940
Attention: Technical Support
Phone Technical Support
+86 (0) 10 6872 3942
9:00-6:00pm China Time
If you wish to write us for Promise Technology China
support:
Attn: Technical Support
Room 3217, No. 15, Bai Shi Qiao Road
Hai Dian District Beijing 100081
P.R. China
A2
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Appendix B
Limited Warranty
Promise Technology, Inc. (“Promise”) warrants that for two(2) years from the time
of the delivery of the product to the original end user:
a) the product will conform to Promise’ s specifications;
b) the product will be free from defects in material and workmanship
under normal use and service.
This warranty:
a) applies only to products which are new and in cartons on the date of
purchase;
b) is not transferable;
c) is valid only when accompanied by a copy of the original purchase
invoice.
This warranty shall not apply to defects resulting from:
a) improper or inadequate maintenance, or unauthorized modification(s),
performed by the end user;
b) operation outside the environmental specifications for the product;
c) accident, misuse, negligence, misapplication, abuse, natural or
personal disaster, or maintenance by anyone other than a Promise or
a Promise-authorized service center.
Disclaimer of other warranties
This warranty covers only parts and labor, and excludes coverage on software
items as expressly set above.
Except as expressly set forth above, Promise disclaims any warranties, expressed
or implied, by statute or otherwise, regarding the product, including, without
limitation, any warranties for fitness for any purpose, quality, merchantability, non-
infringement, or otherwise. Promise makes no warranty or representation
concerning the suitability of any product for use with any other item. You assume
full responsibility for selecting products and for ensuring that the products selected
are compatible and appropriate for use with other goods with which they will be
used.
Promise does not warrant that any product is free from errors or that it will interface
without problems with your computer system. It is your responsibility to back up or
otherwise save important data before installing any product and continue to back
up your important data regularly.
Promise’ s sole responsibility with respect to any product is to do one of the
following:
a) replace the product with a conforming unit of the same or superior
product;
b) repair the product;
c) recover the product and refund the purchase price for the product.
B1
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Appendix B
Promise shall not be liable for the cost of procuring substitute goods, services, lost
profits, unrealized savings, equipment damage, costs of recovering, reprogramming,
or reproducing of programs or data stored in or used with the products, or for any
other general, special, consequential, indirect, incidental, or punitive damages,
whether in contract, tort, or otherwise, notwithstanding the failure of the essential
purpose of the foregoing remedy and regardless of whether Promise has been
advised of the possibility of such damages. Promise is not an insurer. If you desire
insurance against such damage, you must obtain insurance from another party.
Some states do not allow the exclusion or limitation of incidental or consequential
damages for consumer products, so the above limitation may not apply to you.
This warranty gives specific legal rights, and you may also have other rights which
vary from state to state. This limited warranty is governed by the State of California.
B2
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Appendix C
Returning Product For Repair
If you suspect a product is not working properly, or if you have any questions about
your product, contact our Technical Support Staff through one of our Technical
Services, making sure to provide the following information:
·
·
·
·
·
Product model and serial number (required);
Return shipping address;
Daytime phone number;
Description of the problem;
Copy of the original purchase invoice.
The technician will assist you in determining whether the product requires repair. If
the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number.
Return only the specific product covered by the warranty (do not ship cables,
manuals, diskettes, etc.), with a copy of your proof of purchase to:
Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
1460 Koll Circle
San Jose, CA 95112
You must follow the packaging guidelines for returning products:
·
·
·
·
Use the original shipping carton and packaging
Include a summary of the product’ s problem(s)
Write an attention line on the box with the RMA number
Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product to
Promise. Note that damage incurred due to improper transport or packaging is not
covered under the Limited Warranty.
When repairing returned product(s), Promise may replace defective parts with new
or reconditioned parts, or replace the entire unit with a new or reconditioned unit. In
the event of a replacement, the replacement unit will be under warranty for the
remainder of the original warranty term from purchase date, or 30 days, whichever
is longer.
Promise will pay for standard return shipping charges only. You will be required to
pay for any additional shipping options (such as express shipping).
C1
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Appendix C
Your Responsibilities
You are responsible for determining whether the product is appropriate for your use
and will interface with your equipment without malfunction or damage. You are also
responsible for backing up your data before installing any product and for regularly
backing up your data after installing the product. Promise is not liable for any
damage to equipment or data loss resulting from the use of any product.
C2
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INDEX
A
D
Alarms
Drivers
Setting, 54, 55
APM Usage, 77
Arrays
Existing Win NT 4.0, 31
Removing Win NT 4.0, 40
Drives
"Hot" Spare, 64
Bad, 44
Concepts, 61
Capacity, 45
Creating multiple, 18
Critical, 15, 43
Defining, 20
CMOS settings, 79
Management software, 79
Mapping, 45
Definitions, 62
Offline, 44
Deleting, 26
Okay, 44
Drive members, 62
Drive status, 44
Dual Redundancy, 65
Functional, 15, 43
Mirroring, 63
Partial capacity, 79
Partitioning, 79
Physical location, 45
Rebuilding, 44
Sizes, 79
Creating w/ existing drive, 22
Creating w/ new drives, 22
Monitoring, 41
Timing, 45
Using with another FT100, 79
Offline, 15, 43
F
Rebuilding, 26, 45, 48
Spare Drives, 18
Striping, 63
FastBuild
Array Conditions, 15
Striping/Mirroring, 65
Synchronization, 45, 46
Scheduling, 56
Main Menu, 16
Navigation, 15
FastCheck
Types, 62, 78
Alarm Notification, 54, 55
Array Rebuilding, 48
Array Synchronization, 46
Arrayed drives, 44
Installation, 41
Log file usage, 55
Options Window, 54, 55
Running utility, 42
Scheduling Synchronization, 56
FDISK, 81
Viewing assigned drives, 18
ATAPI devices, 77
Audio/video editing
Optimization, 74
Reconfiguring PCI Latency, 74
B
BIOS
FastTrak100, 61
Boot Sequence, 79
Formatting, 79
L
C
Log files
Changing RAID size, 79
Enabling, 55
Win NT, 55
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INDEX
P
T
PCI Bus speed, 77
Troubleshooting
Can't form array, 67
CMOS Booting, 67
Q
Co-exist with IDE, 67
Critical error on boot, 68
Drive failure, 67
QEMM Stealth, 81
Intermittent data problems, 68
IRQ resources, 67
R
Master/Slave issues, 67
No appearance of driver in Win95/98,
68
PCI IRQ resources, 67
System lockup, 68
Reserved Sectors, 61
S
System resources, 77
Win NT drive lettering, 68
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INDEX
P/N: C6101F100000000-1
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