Mitel SX-50, -200, -2000 System
LinkPlus Interface Guide
SpectraLink 6000 System
SpectraLink 8000 System
July 2008 Edition
1725-36137-001
Version E
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About this Guide
Polycom is the market leader in multi-cellular wireless telephone
systems for the workplace. We manufacture a range of products to
suit any size installation. All Polycom products use our LinkPlus
digital integration technology to integrate with various digital switch
platforms. Using LinkPlus technology, Wireless Telephones
(handsets) emulate digital telephone sets to deliver advanced
capabilities such as multiple line appearances and LCD display
features. This document explains the programming or administration
required to use the host digital switch with the following Polycom
products:
SpectraLink 6000 System - SpectraLink 6300 MCU
The SpectraLink 6000 System 3000 supports up to 3,200 handsets and
up to 1,000 Base Stations. Up to 25 shelves can be interconnected for
maximum system capacity.
SpectraLink 6000 System – SpectraLink 6100 MCU
Designed for smaller installations supporting up to 64 handsets and
up to 16 Base Stations. Up to four MCU controllers can be
interconnected for maximum system capacity.
SpectraLink 8000 Telephony Gateway
The SpectraLink 8000 Telephony Gateway is a wireless telephony
product that provides high quality packetized voice communications
using the Internet Protocol (IP).
Different models of SpectraLink Wireless Telephones vary in
functional capabilities. This document covers the basic operational
features of all handsets. However, certain handset or PBX features
may not be supported by your emulation.
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LinkPlus Interface Guide: Mitel SX-50, -200, -2000 System
Related Documents
SpectraLink 6300 MCU : Operator’s Console (1725-36125-001)
SpectraLink 6100 MCU: Installation and Operation (1725-36097-001)
SpectraLink 6020 Wireless Telephone and Accessories User Guide
(1725-36092-001)
Available at
SpectraLink 8000 Telephony Gateway: Administration Guide for SRP
(1725-36028-001)
SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide
(1725-36023-001)
SpectraLink e340/h340/i640 Wireless Telephone: Configuration and
Administration (SRP) (72-1065-09)
Available at
Telephone Switch Interface Matrix (1725-36128-001)
Available at
Customer Support
Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
(800) 775-5330. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
For Technical Support: [email protected]
For Knowledge Base:
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About this Guide
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink
hardware.
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1
Plan the Interface
The system administrator programs the telephone system for use with
the Wireless Telephone System using the normal administration
terminal or procedures. Programming can be done after the handsets
are registered.
Recommended programming includes assigning extension numbers
to the handsets and programming features on the telephone system so
they are easily accessible from the handsets.
For analog interfaces, macro codes are in the document relating to
configuring the system. See SpectraLink 6300 MCU: Operator’s Console,
SpectraLink 6100 MCU: Installation and Operation, or SpectraLink 8000
Telephony Gateway: Administration Guide for SRP.
The following information will help the system administrator set up
the SpectraLink Wireless Telephones to operate in a way that feels
familiar and comfortable to users.
Plan Programming
Digital Interface programming for the Wireless Telephone System will
be faster if it is planned in advance by verifying the parameters and
features on the current telephone system and wired phones. The
system administrator must assign extension numbers to the handsets
and plan the functions (trunk access, toll restrictions, system features,
ringing options etc.) to be programmed for the handsets.
One of these scenarios concerning how the handsets are programmed
should apply to this site:
•
All handsets are programmed alike: All handsets will be
programmed exactly the same. Depending on the capabilities of
the switch, the system administrator can often program one
handset and use it as a model for all other handsets.
•
Groups of handsets are programmed alike: Handsets are grouped
into classes that are programmed alike. Depending on the
capabilities of the switch, the system administrator can program
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LinkPlus Interface Guide: Mitel SX-50, -200, -2000 System
“model” handsets then use the model as a template to program
the other handsets.
•
All handsets are different: All handsets are programmed differently,
so each handset will be programmed individually.
Before the handset System is installed, verify the customer data
entries for the site’s system and telephones, and plan the
programming required for the handsets. Programming will be faster
if you determine this information in advance.
It may also help to identify a wired set that is programmed exactly or
close to the way the handsets should be programmed, and use the
programming for that set as a model for programming the handsets.
Line/Call appearances
The handset supports up to nine line resources. Which trunks should
ring at this handset? Which trunk will be selected when the user goes
off-hook? What extension numbers will be assigned to the handsets?
Function buttons
The handset supports three flexible function buttons. Determine
which features, if any, should be programmed on the handsets. These
assignments should emulate assignments on the user's wired set.
Assign Extension Numbers
The wire contractor should inform the system administrator which
port numbers have been designated for the handsets.
The system administrator may use the Extension Assignments
Worksheet at the end of this document to track the port numbers,
extensions, users, and features assigned to handsets.
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Plan the Interface
The Wireless Telephone Display
The SpectraLink Wireless Telephone will display the telephone
number as it is dialed.
Certain characters may be used by the system that are not
implemented in the handset. Flashing characters are not implemented
on the handset, nor is rolling or scrolling of text.
Although some desksets do not have a display, any display
information sent by the system will be displayed on the handset.
Handset indicators
Line indicators are associated with line access keys. Status indicators
or icons are associated with voicemail, low battery function, other
functions, and service interruption. A left or right arrow is displayed
when the screen can be toggled either left or right to display more
characters.
When lines are programmed as shown on the key-map diagrams, the
numeral icons on the handset display will be mapped to any deskset
LEDs associated with the corresponding feature keys. The line icons
will be displayed as follows:
Line State
Handset Line Status Icon State
On-hook
Off
Off-hook
Ringing
On hold
On
Fast flash
Slow flash
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LinkPlus Interface Guide: Mitel SX-50, -200, -2000 System
Feature Programming Requirements
When planning the interface, the following information must be taken
into account:
Line sequences
The handset uses two types of key sequences to access PBX features
and multiple lines. Line sequences are those where the user presses
the LINE key and then a number key. The key-map design designates
“line” keys that should be programmed for line appearance so that
they correspond to line sequences on the handset.
The LINE icon on the handset will reflect activity on the corresponding
deskset key. For this reason, it is recommended that line appearance
keys be used only for line access. If only one line is assigned to a
particular handset, leave the other designated line keys identified on
the key maps unassigned. The corresponding handset LINE + key
sequences will then have no function.
•
Line select keys 1-9 have corresponding digit icons on the handset
display. These icons indicate line status (on, off, slow flash, fast
flash, wink) similar to the Superset 420 icons. Use these for line
access.
•
Line select keys 10-12 (associated with the handset’s FCN key, see
key-mapping diagram) do not have digit icons and should be
used for functions or lines that do not require LCD indicators.
Function sequences
Function sequences are those where the handset user presses the FCN
key and then a number key. Designated “function” deskset keys
programmed to system features such as Transfer and Conference may
have their corresponding menu items display on the handset function
menu. See the key-map diagram for the function keys that are
available for feature programming.
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Plan the Interface
Function Menu Programming
SpectraLink 6300 MCU
Note that the function menu defaults set for the handsets associated
with the SpectraLink 6300 MCU can be changed via the SpectraLink
Operator’s Console. If the system uses softkeys, to minimize
unwanted interaction between system display and the handset
function menu display, configure the handset menu to include a delay
of one function key. The user will then have to press FCN twice before
the handset menu displays, allowing the first press of the FCN key to
access softkey functions. See SpectraLink 6300 MCU: Operator’s Console
for further procedural information. Another option may be to disable
the softkey menu at the system and exclusively use the SpectraLink
menu. This would remove any unwanted interaction, but may restrict
the number of available features to the number of programmable keys
on the handset.
SpectraLink 6000 MCU
For the SpectraLink 6000 MCU, the handset function menu can only
be changed via remote configuration through the services of Polycom
Customer Support.
SpectraLink 8000 Telephony Gateways
Menu options can be changed in the Administration Console of the
SpectraLink 8000 Telephony Gateways. The Delay function is used
when the PBX uses softkeys. With Delay, when the FCN key is
pressed, the handset displays the features that are associated with the
softkeys so that one of these features can be selected first. If Delay is
programmed, pressing the FCN key twice will bring up the menus
immediately. Under the menu programming section of the
Administration console there is an option to use Delay (same as the
SpectraLink 6300 MCU). See SpectraLink 8000 Telephony Gateway:
Administration Guide for SRP for further details. Also refer to the same
document for details on configuring the telephone switch type
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LinkPlus Interface Guide: Mitel SX-50, -200, -2000 System
Hold
The Hold feature should be programmed to the Hold key as shown
on the key-map diagrams so that when the Hold key or softkey is
pressed on the handset, the call is placed on hold.
Mute
The handset Mute function is hard-coded to FCN +1 on the PTB4xx
handset. This function sequence is recommended, but the system
administrator can assign the Mute function to any available function
key sequence or leave the function unassigned. The SpectraLink 6000
and SpectraLink 8020/8030 Wireless Telephones use a Mute softkey.
Voicemail
The message-waiting icon on the handset is activated with the
message indication of the deskset. The voicemail feature on the
deskset must be assigned to the feature key as shown in the key-map
diagrams. Do not assign any other feature to this key, since the
associated LED is directly mapped to the message-waiting icon on the
handset. This LED assignment must be used in order to support the
message-waiting icon. Using this key for any other feature or for line
access could cause unacceptable system performance.
Speakerphone
If a handset such as the PTB 4xx has no speaker, the Microphone,
Speaker, and Volume Up/Down buttons on the 420 have no
corresponding handset function.
Ring types
Handset ring types (soft, normal, vibrate, etc.) are programmed by the
handset user and are not accessible or changeable by the system
switch. Whenever possible the audible ringer on the handset will
follow the cadence provided by the system switch. Call progress tones
provided by the host system will be passed through to the handset.
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2
Interface Implementation
This section describes the recommended programming to use the
Wireless Telephone System (CPM interface module or SCX-416 MCU)
with a Mitel PBX. The procedures assume:
•
The Mitel SX-200, SX-50, or SX-2000 system is installed and
operational in an approved configuration. See the Telephone Switch
Interface Matrix document for tested configurations.
•
•
A trained Mitel technician or system administrator will be on site
with the Installer to program the system.
The SpectraLink 6000 System or SpectraLink 8000 Telephony
Gateway is installed and the handsets are available for
programming.
Set the Switch Interface Type
SpectraLink 6000 MCU
The SpectraLink 6100 Master Control Unit requires the switch
interface type to be configured using the front panel buttons. The
configuration procedures are detailed in SpectraLink 6100 MCU:
Installation and Operation.
SpectraLink 6300 MCU
When configuring the SpectraLink 6300 MCU, the PBX interfaces are
available as sub-menu selections when defining the Interface Module
type using the SpectraLink 6300 MCU Operator’s Console. Refer to
SpectraLink 6300 MCU: Operator’s Console for details on configuring
the Interface Modules.
SpectraLink 8000 Telephony Gateways
Connect to the SpectraLink 8000 Telephony Gateway using the serial
or modem interface. From the Main Menu, choose Gateway
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LinkPlus Interface Guide: Mitel SX-50, -200, -2000 System
Configuration. Scroll to Telephone Switch Type and press enter to
change this field, from the Submenu of PBX types, select Mitel. Refer
to SpectraLink 8000 Telephony Gateway: Administration Guide for SRP for
details on configuring the Telephone Switch Type.
Key-mapping the Handset to Emulate the
Superset 420
Superset 420 Key-mapping
The FCN [number] and LINE [number] labels represent the key
sequence on the handset mapped to the corresponding key on the
desk set.
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Interface Implementation
The handset function menu default settings are shown in the table
below; these may be changed as described above in Function Menu
Programming. Some of these functions (Mute, Redial, Forward, etc.)
are activated by softkeys or FCN menu options on the SpectraLink
6000 and SpectraLink 8020/8030 Wireless Telephones.
FCN + 1
FCN + 3
LINE + 0
FCN + 9
FCN + 2
FCN + 4
LINE + *
MUTE
XFER/CONF
MSG
REDIAL
CANCEL
EXIT MENUS
SUPERKEY
Program Mitel
The Mitel Technician should perform the necessary customer data
entry, through an ASCII administration terminal or through the
attendant console.
•
•
Use Form 09 to program each handset as station type 420.
Program the keys (line and call appearances and features)
according to the pre-installation planning.
•
If the handsets have no speaker, disable speakerphone features
such as autoanswer, background music, and headset operation.
The installer can now test the handsets:
The handset will not support remote diagnostic tests (e.g., loopback
testing.)
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3
Extension Assignments Worksheet
Shelf: _______ Interface Module: _______
Interface
Module
Circuit #
Handset
Serial #
Handset #
Ext. #
Name
Comment
Handset 1
Handset 2
Handset 3
Handset 4
Handset 5
Handset 6
Handset 7
Handset 8
Handset 9
Handset 10
Handset 11
Handset 12
Handset 13
Handset 14
Handset 15
Handset 16
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
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