Polycom Telephone SX 2000 User Manual

Mitel SX-50, -200, -2000 System  
LinkPlus Interface Guide  
SpectraLink 6000 System  
SpectraLink 8000 System  
July 2008 Edition  
1725-36137-001  
Version E  
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About this Guide  
Polycom is the market leader in multi-cellular wireless telephone  
systems for the workplace. We manufacture a range of products to  
suit any size installation. All Polycom products use our LinkPlus  
digital integration technology to integrate with various digital switch  
platforms. Using LinkPlus technology, Wireless Telephones  
(handsets) emulate digital telephone sets to deliver advanced  
capabilities such as multiple line appearances and LCD display  
features. This document explains the programming or administration  
required to use the host digital switch with the following Polycom  
products:  
SpectraLink 6000 System - SpectraLink 6300 MCU  
The SpectraLink 6000 System 3000 supports up to 3,200 handsets and  
up to 1,000 Base Stations. Up to 25 shelves can be interconnected for  
maximum system capacity.  
SpectraLink 6000 System – SpectraLink 6100 MCU  
Designed for smaller installations supporting up to 64 handsets and  
up to 16 Base Stations. Up to four MCU controllers can be  
interconnected for maximum system capacity.  
SpectraLink 8000 Telephony Gateway  
The SpectraLink 8000 Telephony Gateway is a wireless telephony  
product that provides high quality packetized voice communications  
using the Internet Protocol (IP).  
Different models of SpectraLink Wireless Telephones vary in  
functional capabilities. This document covers the basic operational  
features of all handsets. However, certain handset or PBX features  
may not be supported by your emulation.  
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Related Documents  
SpectraLink 6300 MCU : Operator’s Console (1725-36125-001)  
SpectraLink 6100 MCU: Installation and Operation (1725-36097-001)  
SpectraLink 6020 Wireless Telephone and Accessories User Guide  
(1725-36092-001)  
Available at  
SpectraLink 8000 Telephony Gateway: Administration Guide for SRP  
(1725-36028-001)  
SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide  
(1725-36023-001)  
SpectraLink e340/h340/i640 Wireless Telephone: Configuration and  
Administration (SRP) (72-1065-09)  
Available at  
Telephone Switch Interface Matrix (1725-36128-001)  
Available at  
Customer Support  
Polycom wants you to have a successful installation. If you have  
questions please contact the Customer Support Hotline at  
(800) 775-5330. The hotline is open Monday through Friday,  
6 a.m. to 6 p.m. Mountain time.  
For Technical Support: [email protected]  
For Knowledge Base:  
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About this Guide  
Icons and Conventions  
This manual uses the following icons and conventions.  
Caution! Follow these instructions carefully to avoid danger.  
Note these instructions carefully.  
Label  
This typeface indicates a key, label, or button on SpectraLink  
hardware.  
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1
Plan the Interface  
The system administrator programs the telephone system for use with  
the Wireless Telephone System using the normal administration  
terminal or procedures. Programming can be done after the handsets  
are registered.  
Recommended programming includes assigning extension numbers  
to the handsets and programming features on the telephone system so  
they are easily accessible from the handsets.  
For analog interfaces, macro codes are in the document relating to  
configuring the system. See SpectraLink 6300 MCU: Operator’s Console,  
SpectraLink 6100 MCU: Installation and Operation, or SpectraLink 8000  
Telephony Gateway: Administration Guide for SRP.  
The following information will help the system administrator set up  
the SpectraLink Wireless Telephones to operate in a way that feels  
familiar and comfortable to users.  
Plan Programming  
Digital Interface programming for the Wireless Telephone System will  
be faster if it is planned in advance by verifying the parameters and  
features on the current telephone system and wired phones. The  
system administrator must assign extension numbers to the handsets  
and plan the functions (trunk access, toll restrictions, system features,  
ringing options etc.) to be programmed for the handsets.  
One of these scenarios concerning how the handsets are programmed  
should apply to this site:  
All handsets are programmed alike: All handsets will be  
programmed exactly the same. Depending on the capabilities of  
the switch, the system administrator can often program one  
handset and use it as a model for all other handsets.  
Groups of handsets are programmed alike: Handsets are grouped  
into classes that are programmed alike. Depending on the  
capabilities of the switch, the system administrator can program  
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“model” handsets then use the model as a template to program  
the other handsets.  
All handsets are different: All handsets are programmed differently,  
so each handset will be programmed individually.  
Before the handset System is installed, verify the customer data  
entries for the site’s system and telephones, and plan the  
programming required for the handsets. Programming will be faster  
if you determine this information in advance.  
It may also help to identify a wired set that is programmed exactly or  
close to the way the handsets should be programmed, and use the  
programming for that set as a model for programming the handsets.  
Line/Call appearances  
The handset supports up to nine line resources. Which trunks should  
ring at this handset? Which trunk will be selected when the user goes  
off-hook? What extension numbers will be assigned to the handsets?  
Function buttons  
The handset supports three flexible function buttons. Determine  
which features, if any, should be programmed on the handsets. These  
assignments should emulate assignments on the user's wired set.  
Assign Extension Numbers  
The wire contractor should inform the system administrator which  
port numbers have been designated for the handsets.  
The system administrator may use the Extension Assignments  
Worksheet at the end of this document to track the port numbers,  
extensions, users, and features assigned to handsets.  
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Plan the Interface  
The Wireless Telephone Display  
The SpectraLink Wireless Telephone will display the telephone  
number as it is dialed.  
Certain characters may be used by the system that are not  
implemented in the handset. Flashing characters are not implemented  
on the handset, nor is rolling or scrolling of text.  
Although some desksets do not have a display, any display  
information sent by the system will be displayed on the handset.  
Handset indicators  
Line indicators are associated with line access keys. Status indicators  
or icons are associated with voicemail, low battery function, other  
functions, and service interruption. A left or right arrow is displayed  
when the screen can be toggled either left or right to display more  
characters.  
When lines are programmed as shown on the key-map diagrams, the  
numeral icons on the handset display will be mapped to any deskset  
LEDs associated with the corresponding feature keys. The line icons  
will be displayed as follows:  
Line State  
Handset Line Status Icon State  
On-hook  
Off  
Off-hook  
Ringing  
On hold  
On  
Fast flash  
Slow flash  
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Feature Programming Requirements  
When planning the interface, the following information must be taken  
into account:  
Line sequences  
The handset uses two types of key sequences to access PBX features  
and multiple lines. Line sequences are those where the user presses  
the LINE key and then a number key. The key-map design designates  
“line” keys that should be programmed for line appearance so that  
they correspond to line sequences on the handset.  
The LINE icon on the handset will reflect activity on the corresponding  
deskset key. For this reason, it is recommended that line appearance  
keys be used only for line access. If only one line is assigned to a  
particular handset, leave the other designated line keys identified on  
the key maps unassigned. The corresponding handset LINE + key  
sequences will then have no function.  
Line select keys 1-9 have corresponding digit icons on the handset  
display. These icons indicate line status (on, off, slow flash, fast  
flash, wink) similar to the Superset 420 icons. Use these for line  
access.  
Line select keys 10-12 (associated with the handset’s FCN key, see  
key-mapping diagram) do not have digit icons and should be  
used for functions or lines that do not require LCD indicators.  
Function sequences  
Function sequences are those where the handset user presses the FCN  
key and then a number key. Designated “function” deskset keys  
programmed to system features such as Transfer and Conference may  
have their corresponding menu items display on the handset function  
menu. See the key-map diagram for the function keys that are  
available for feature programming.  
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Plan the Interface  
Function Menu Programming  
SpectraLink 6300 MCU  
Note that the function menu defaults set for the handsets associated  
with the SpectraLink 6300 MCU can be changed via the SpectraLink  
Operator’s Console. If the system uses softkeys, to minimize  
unwanted interaction between system display and the handset  
function menu display, configure the handset menu to include a delay  
of one function key. The user will then have to press FCN twice before  
the handset menu displays, allowing the first press of the FCN key to  
access softkey functions. See SpectraLink 6300 MCU: Operator’s Console  
for further procedural information. Another option may be to disable  
the softkey menu at the system and exclusively use the SpectraLink  
menu. This would remove any unwanted interaction, but may restrict  
the number of available features to the number of programmable keys  
on the handset.  
SpectraLink 6000 MCU  
For the SpectraLink 6000 MCU, the handset function menu can only  
be changed via remote configuration through the services of Polycom  
Customer Support.  
SpectraLink 8000 Telephony Gateways  
Menu options can be changed in the Administration Console of the  
SpectraLink 8000 Telephony Gateways. The Delay function is used  
when the PBX uses softkeys. With Delay, when the FCN key is  
pressed, the handset displays the features that are associated with the  
softkeys so that one of these features can be selected first. If Delay is  
programmed, pressing the FCN key twice will bring up the menus  
immediately. Under the menu programming section of the  
Administration console there is an option to use Delay (same as the  
SpectraLink 6300 MCU). See SpectraLink 8000 Telephony Gateway:  
Administration Guide for SRP for further details. Also refer to the same  
document for details on configuring the telephone switch type  
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Hold  
The Hold feature should be programmed to the Hold key as shown  
on the key-map diagrams so that when the Hold key or softkey is  
pressed on the handset, the call is placed on hold.  
Mute  
The handset Mute function is hard-coded to FCN +1 on the PTB4xx  
handset. This function sequence is recommended, but the system  
administrator can assign the Mute function to any available function  
key sequence or leave the function unassigned. The SpectraLink 6000  
and SpectraLink 8020/8030 Wireless Telephones use a Mute softkey.  
Voicemail  
The message-waiting icon on the handset is activated with the  
message indication of the deskset. The voicemail feature on the  
deskset must be assigned to the feature key as shown in the key-map  
diagrams. Do not assign any other feature to this key, since the  
associated LED is directly mapped to the message-waiting icon on the  
handset. This LED assignment must be used in order to support the  
message-waiting icon. Using this key for any other feature or for line  
access could cause unacceptable system performance.  
Speakerphone  
If a handset such as the PTB 4xx has no speaker, the Microphone,  
Speaker, and Volume Up/Down buttons on the 420 have no  
corresponding handset function.  
Ring types  
Handset ring types (soft, normal, vibrate, etc.) are programmed by the  
handset user and are not accessible or changeable by the system  
switch. Whenever possible the audible ringer on the handset will  
follow the cadence provided by the system switch. Call progress tones  
provided by the host system will be passed through to the handset.  
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2
Interface Implementation  
This section describes the recommended programming to use the  
Wireless Telephone System (CPM interface module or SCX-416 MCU)  
with a Mitel PBX. The procedures assume:  
The Mitel SX-200, SX-50, or SX-2000 system is installed and  
operational in an approved configuration. See the Telephone Switch  
Interface Matrix document for tested configurations.  
A trained Mitel technician or system administrator will be on site  
with the Installer to program the system.  
The SpectraLink 6000 System or SpectraLink 8000 Telephony  
Gateway is installed and the handsets are available for  
programming.  
Set the Switch Interface Type  
SpectraLink 6000 MCU  
The SpectraLink 6100 Master Control Unit requires the switch  
interface type to be configured using the front panel buttons. The  
configuration procedures are detailed in SpectraLink 6100 MCU:  
Installation and Operation.  
SpectraLink 6300 MCU  
When configuring the SpectraLink 6300 MCU, the PBX interfaces are  
available as sub-menu selections when defining the Interface Module  
type using the SpectraLink 6300 MCU Operator’s Console. Refer to  
SpectraLink 6300 MCU: Operator’s Console for details on configuring  
the Interface Modules.  
SpectraLink 8000 Telephony Gateways  
Connect to the SpectraLink 8000 Telephony Gateway using the serial  
or modem interface. From the Main Menu, choose Gateway  
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Configuration. Scroll to Telephone Switch Type and press enter to  
change this field, from the Submenu of PBX types, select Mitel. Refer  
to SpectraLink 8000 Telephony Gateway: Administration Guide for SRP for  
details on configuring the Telephone Switch Type.  
Key-mapping the Handset to Emulate the  
Superset 420  
Superset 420 Key-mapping  
The FCN [number] and LINE [number] labels represent the key  
sequence on the handset mapped to the corresponding key on the  
desk set.  
14  
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Interface Implementation  
The handset function menu default settings are shown in the table  
below; these may be changed as described above in Function Menu  
Programming. Some of these functions (Mute, Redial, Forward, etc.)  
are activated by softkeys or FCN menu options on the SpectraLink  
6000 and SpectraLink 8020/8030 Wireless Telephones.  
FCN + 1  
FCN + 3  
LINE + 0  
FCN + 9  
FCN + 2  
FCN + 4  
LINE + *  
MUTE  
XFER/CONF  
MSG  
REDIAL  
CANCEL  
EXIT MENUS  
SUPERKEY  
Program Mitel  
The Mitel Technician should perform the necessary customer data  
entry, through an ASCII administration terminal or through the  
attendant console.  
Use Form 09 to program each handset as station type 420.  
Program the keys (line and call appearances and features)  
according to the pre-installation planning.  
If the handsets have no speaker, disable speakerphone features  
such as autoanswer, background music, and headset operation.  
The installer can now test the handsets:  
The handset will not support remote diagnostic tests (e.g., loopback  
testing.)  
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3
Extension Assignments Worksheet  
Shelf: _______ Interface Module: _______  
Interface  
Module  
Circuit #  
Handset  
Serial #  
Handset #  
Ext. #  
Name  
Comment  
Handset 1  
Handset 2  
Handset 3  
Handset 4  
Handset 5  
Handset 6  
Handset 7  
Handset 8  
Handset 9  
Handset 10  
Handset 11  
Handset 12  
Handset 13  
Handset 14  
Handset 15  
Handset 16  
1
2
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
16  
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