Polycom Telephone IP 600 User Manual

User Guide  
SoundPoint® IP 600 for SIP  
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VoiceMail and Voice and Text Messaging.........................14  
Distinctive Ringing / Call Treatment .................................15  
Presence / Status / Buddy Lists........................................16  
Instant Messaging..........................................................17  
Multilingual Support (Localization)...................................17  
Phone Reboot................................................................17  
Troubleshooting........................................ 18  
Safety and Compliance............................... 19  
Part 15 Rules.................................................................19  
Class B Digital Device or Peripheral.................................19  
Modifications................................................................20  
Installation Instructions....................................................20  
Plug Acts as Disconnect Device .......................................20  
Industry Canada (IC)......................................................20  
CE & VCCI Mark...........................................................20  
and Limitation Liability.............................. 20  
Exclusions................................................ 21  
Warranty Exclusive.................................... 22  
Service Agreements................................... 21  
Limitations of Liability............................... 22  
Disclaimer................................................ 22  
Governing Law ......................................... 22  
Copyright Notice ....................................... 22  
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Introduction  
Thank you for choosing SoundPoint®  
IP 600 SIP, a full-duplex, handsfree tele-  
phone running the industry standard Ses-  
sion Initiation Protocol (SIP). This unit  
provides business telephony features and  
functions such as Multiple Call Appear-  
ances, Call Hold, Transfer, and Confer-  
ence over an IP network. In this User  
Guide, you will find everything you need  
to quickly set up your new telephone.  
Be sure to verify with your System Ad-  
ministrator that your network is prepared  
for configuring your SoundPoint® IP 600  
SIP telephone or consult the Administra-  
tor Guide SoundPoint® IP SIP for more  
information. As well, be sure to read the  
Parts List, and the Safety Notices section  
in this guide before you set up and use the  
SoundPoint® IP 600 SIP telephone.  
Parts List  
The following items are included in your  
SoundPoint® IP 600 SIP package. Check  
this list before installation to ensure that  
you have received each item. If you are  
missing any items, please contact your  
SoundPoint® IP 600 SIP reseller.  
Polycom SoundPoint® IP 600 SIP  
Power Adapter  
(specification varies according  
to country)  
Directories  
Services  
Conference  
Transfer  
Redial  
Menu  
Messages  
DoNotDisturb  
ABC  
DEF  
1
2
3
JKL  
MNO  
GHI  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
OPER  
Hold  
0
Handset & Handset Cord  
Telephone Base  
Quick Start Guide  
Network Cable  
1
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Installing SoundPoint® IP 600 SIP  
This section provides basic installation  
instructions and information for obtaining  
the best performance with the SoundPoint  
IP® 600 SIP telephone. If you require  
additional information or assistance with  
your new telephone, please contact your  
System Administrator.  
The SoundPoint® IP 600 SIP User Guide  
includes regulatory compliance infor-  
mation that your System Administrator  
should review and can also be found at  
Connecting Network and Power Source  
AC Power Option  
Connect the supplied Network cable  
between the LAN jack on the telephone  
and the LAN port on the wall or hub/switch  
device port. Connect the DC plug on the  
AC wall adapter to the DC jack marked on  
the telephone.  
In-Line Power Option  
If the telephone is connected to a compatible  
Ethernet switch that can provide in-line  
power, the telephone will use that power  
option. Simply plug the supplied Net-  
work cable between the LAN jack on the  
telephone and an available Power and Data  
port on the In-Line Power switch.  
Cisco™ Catalyst™ In-Line  
Power Switch  
(Optional)  
IEEE 802.3af compliant  
In-Line Power switch  
2
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Connecting the Handset and Optional Headset  
1. Connect the short, straight end  
of the telephone cord to the  
handset and the corresponding  
longer straight end of the cord to  
the handset jack on the back of  
the telephone.  
(Optional)  
2. Connect the headset (optional  
accessory) to the headset jack  
on the back of the telephone.  
For a list of compatible headsets,  
go to:  
follow the “Knowledge base” link.  
Attaching the Base  
1. Place all cords in the recessed area  
above the modular jacks as shown.  
2. Align the two protrusions on the  
bracket with their corresponding  
holes in the telephone and snap  
them together to lock the base to the  
telephone.  
3
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Features  
Line Indicators Individual multi-color LEDs display a dynamic call state.  
Display Control  
Keys  
Line/Speed Dial Keys  
Use these keys to activate  
up to six lines or speed  
dials that can be assigned  
to your telephone.  
Use the arrow keys  
to scroll through the  
displayed information.  
Feature Keys  
Access important features  
using these keys.  
Menu  
Directories  
Services  
Conference  
Transfer  
Redial  
Soft Keys  
Messages  
DoNotDisturb  
ABC  
DEF  
The screen will display  
labels for these keys,  
to identify their context-  
sensitive functions.  
1
2
3
GHI  
JKL  
MNO  
Dial Pad  
These 12 keys  
provide the 10 digits,  
alphabetic, and special  
characters available in context  
sensitive applications.  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
OPER  
Hold  
0
Headset  
Microphone Mute  
Hold  
Speakerphone  
Volume / Display Adjustment Keys  
Use these to adjust the volume of the handset,  
headset, speaker, and ringer, as well as the display  
contrast.  
Hookswitch  
Indicator  
This will alert you to  
incoming calls, new  
messages, and other  
events.  
Speaker  
For ringer and  
handsfree audio  
output.  
Graphic Display  
Shows information  
about calls, messages,  
soft keys, time, date,  
and other relevant  
data.  
Directories  
Services  
ABC  
DEF  
1
2
3
Conference  
Transfer  
Redial  
GHI  
JKL  
MNO  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
OPER  
Hold  
0
Handsfree Microphone  
This works best when the telephone is placed on a hard, flat surface.  
4
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Key Descriptions  
Feature Key  
Description  
Allows for handsfree communication during calls.  
Mutes audio transmission locally during calls.  
Allows users to place and receive calls through an optionally con-  
nected headset.  
Line or Speed Dial keys with LED indicators.  
Directories  
Services  
Conference  
Transfer  
Redial  
Access to local directories and call lists.  
Access to special services (future implementation).  
Allows setup of a 3-way local conference.  
Transfer of current call to third party.  
Dials last connected party from the telephone.  
Hold  
Places current active call in Hold state.  
Cancels ringing and directs incoming calls to your Voice Mail (if  
supported).  
DoNotDisturb  
Place/receive text and voice messages.  
Messages  
Menu  
Access local and server features.  
Select and Delete controls for options and text within local menus.  
Scrolling of lists and control of text/number entry on display.  
Soft keys to select from various context-sensitive options.  
Volume keys to adjusts audio and ringer volume.  
Dial Pad  
General dialing and alphanumeric entry (incl. special characters).  
5
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Using SoundPoint® IP 600 SIP  
Placing a Call  
Using the Handset:  
1. To obtain dial tone, pick up the handset.  
2. Dial the desired number.  
OR  
During a call, users can alternate  
between handset, headset, or  
handsfree modes by pressing the  
Dial by SIP URL/IP address:  
or  
keys.  
After obtaining dial tone, press Name  
Enter URL or IP (press * for “.” and #  
for “@”)  
Press Send to complete the call.  
Using Handsfree Speakerphone Mode:  
1. With the handset on-hook, press any assigned  
line key,  
, or NewCall to obtain dial tone.  
2. Dial the desired number.  
OR  
Dial by SIP URL or IP addressas above.  
Using the Headset:  
1. With the optional headset connected, press  
any assigned line key,  
obtain dial tone.  
, or NewCall to  
2. Dial the desired number.  
OR  
Dial by SIP URL or IP addressas above.  
Users also have the option to dial directly from  
the dial pad without first getting dialtone. Simply  
enter the number then lift the handset or press the  
Dial soft key or press the  
or  
keys.  
In all cases, the active call will appear on the dis-  
play showing call duration and destination.  
†Examples: 10.3.0.42  
To obtain the IP address of your telephone,  
press followed by System Status and  
Menu  
General. The IP address is listed together  
with other network information.  
6
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Answering a Call  
Using the Handset:  
Pick up the handset.  
Incoming calls may be  
ignored by pressing the  
DoNotDisturb  
Reject soft key or  
during ringing.  
Using Handsfree Speakerphone Mode:  
Press  
, or with the handset on hook press the line  
key with the active indicator, or the Answer soft  
key.  
Using the Headset:  
Press  
to answer the call through an  
optionally connected headset.  
In all cases, the active call will appear on  
the display showing call duration and destination.  
If there is an active call when a new  
incoming call is received, pressing the  
Answer soft key places the active call on  
hold to answer the new call.  
Pressing Answer will answer the call in  
the previously connected mode.  
Call Hold  
During a call, press  
or the Hold soft  
key. The call will be placed on hold and  
this will be indicated on the display. The  
If multiple calls are on hold, use the line  
keys on the left of the display to select a  
line then the arrow keys to select a call  
remote party will see a held call state on their then press the Resume soft key to retrieve  
display. Press  
again or the Resume soft  
the call.  
key to retrieve the call.  
Microphone Mute  
During a call, press  
up to indicate that the other party (parties)  
cannot hear you.  
. The  
key lights  
Microphone Mute applies to all modes:  
handset, headset, and handsfree. You can  
still hear all other parties while Mute is  
enabled.  
To turn off Microphone Mute, press  
again.  
7
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General Key Use  
To navigate through menus and to enter data,  
these are useful tips:  
Directories
1. Use  
and  
to scroll through lists.  
and keys  
4. The  
key can be pressed to  
In some lists the  
can be used as “Page Up” and “Page  
Down”.  
quickly exit from any directory.  
5. To enter text using the dialpad, press  
the number keys one or more times  
For example, for ‘Apress ‘2’ and  
for ‘C’ press ‘222’. When in text  
entry mode the display title will show  
whether keys will generate numbers  
(1), upper-case (A) or lower-case (a)  
characters and the 1/A/a soft key can  
change this.  
2. When menus have submenus, use  
and  
to move one level down or  
one level back up.  
Menu  
3. The  
key can be pressed to  
quickly exit from any menu.  
Local Conferencing  
A conference may be created with two other  
parties using the telephone’s local conferenc-  
ing feature.  
Ending the call on the conference  
originator’s telephone will termi-  
nate the conference.  
1. Place a call to the first party.  
3. Dial the telephone number of the  
second party.  
2. Press  
or the Confrnc soft key  
Conference  
to obtain a new line (the active call is  
placed on hold).  
4. When the second party answers, press  
Conference or the Confrnc soft key again  
to join all parties in the conference.  
Transferring a Call  
Transfer  
1. During a call, press  
or  
OR  
the Trnsfer soft key (the active call is  
placed on hold).  
Press Transfer  
or the Trnsfer soft  
key again after consulting with the  
new party (“Consultative Trans-  
fer”).  
2. Dial the number to which you want to  
transfer the call.  
3. Call may be transferred without  
consultation by immediately pressing  
Transfer may be cancelled during prog-  
ress by pressing the End Call soft key.  
Transfer  
or the Trnsfer soft key again  
(“Blind Transfer”),  
Press Resume to return to the active call.  
Call Timer  
Call progress on an active call is moni-  
tored through a local call timer. This is  
visible within the active call window on  
the display.  
8
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Ending a Call  
Replace the handset, or press  
if in  
Press the line key or the EndCall soft key.  
Handsfree Mode, or  
Mode.  
if in Headset  
OR  
Redial  
Redial  
Press  
to dial the last call placed  
To redial another previously dialled  
Directories
from your telephone.  
number, press  
and select Placed  
Calls to scroll through the list.  
Call Forwarding  
Calls may be Forwarded (Diverted) to  
another extension as follows:  
To turn call forwarding off:  
1. Press the Forward soft key from the  
1. Press the Forward soft key from the  
telephone’s idle display.  
telephone’s idle display.  
2. (Optional) If multiple lines are in  
use, select which line to disable  
Call Forward.  
2. (Optional) If multiple lines are in use,  
select which line to forward.  
3. Select Contact: and press the Edit  
soft key to enter a number or URL to  
forward all future calls to.  
3. Press the Disable soft key.  
Idle display returns and the line indicator  
now displays the regular icon.  
4. Press the Forward soft key to confirm  
Call Forwarding.  
Idle display returns with a moving arrow on  
the line label to confirm Call Forwarding  
enabled.  
Volume Adjustment  
Press the volume keys to adjust receiver  
volume during a call. Pressing these keys  
in idle state adjusts the ringer volume.  
To conform to regulatory requirements, hand-  
set and headset volume will return to a preset  
level after each call. Handsfree volume set-  
tings will be maintained across calls.  
Do Not Disturb  
DoNotDisturb  
(Optional) If multiple lines are in use, Do  
Not Disturb can be set on a line-by-line  
basis. Contact your System Administra-  
tor for further details. When Do Not  
Disturb is enabled for a particular line,  
this is indicated by a flashing “ X ” beside  
the line indicator on the display.  
Press  
to prevent the telephone  
from ringing on incoming calls. A flashing  
icon and text on the display indicates that  
Do Not Disturb is on.  
Calls received while Do Not Disturb is  
enabled are logged in the Missed Call list.  
DoNotDisturb  
To turn off Do Not Disturb, press  
again.  
9
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Time and Date  
Time and Date is clearly displayed on the  
SoundPoint® IP 600 SIP telephone. (Accu-  
racy is maintained through server control.)  
Contact your System Administrator if either  
time or date is incorrect. Users have control  
over the format of the display. Select a  
format which is right for you as follows:  
2. Select Settings followed by Clock.  
3. Select from Clock Date or Clock  
Time or Clock Order.  
4. Scroll through the options via the  
up and down arrow keys.  
Menu  
5. Press Select to confirm and  
to return directly to the idle display.  
Menu  
1. Press  
.
Headset Memory Mode  
Menu  
As an option, the headset can be permanent-  
ly enabled to place and receive calls from  
any audio keys on the telephone - especially  
useful for regular headset users. To do this:  
4. Press  
to return to the  
main menu.  
Subsequent calls to or from this tele-  
phone using the headset will cause the  
headset key to flash. Pressing the line  
keys or the Answer soft key to receive a  
call will now connect to the user’s head-  
set automatically.  
1. Press  
Menu  
.
2. Select Settings followed by Headset  
Memory.  
3. Use the up or down arrows and Select  
soft key to enable Headset Memory  
Mode.  
Repeat steps 1-3 and select Disable to  
turn Headset Memory Mode off.  
Display Contrast  
To adjust the contrast on the display to a  
comfortable level:  
3. Press the Ok or Cancel soft keys to ac-  
cept or reject changes.  
Menu  
Menu  
1. Press  
. Select Settings fol-  
4. Press  
or the Exit soft key to  
lowed by Contrast.  
return to the idle display.  
2. Pressing the Up or Down soft keys or  
volume keys will increase or decrease  
the display contrast.  
Ring Type  
Many ring types are available. Users can  
select different rings to distinguish between  
lines (on a multiple line configured tele-  
phone) or to have a different ring from their  
neighbor’s telephone.  
3. Using the arrow keys, highlight the  
desired ring type. Press the Play  
soft key to hear the selected ring  
type.  
4. Press Select to change to the se-  
To change the incoming ring to a desired  
sound:  
lected ring type.  
Menu  
5. Press  
or the Exit soft key  
Menu  
1. Press  
. Select Settings fol-  
to return to the idle display.  
lowed by Ring Type.  
2. (Optional) If multiple lines are used,  
first select which line to change.  
10  
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Call Lists  
For additional choices, press More fol-  
lowed by:  
A local list of calls missed, received, and  
placed is maintained by the telephone (up to  
100 for each).  
4. Info to view information about the  
Press  
followed by Missed,  
Directories
call.  
Received, or Placed Calls as desired. Call  
information will be displayed. From this  
screen:  
5. Save to store the contact to the  
Contact Directory.  
6. Clear to delete the call from the list.  
1. Choose Edit to amend the dial string if  
Press More and Exit soft keys to return to  
the idle display.  
necessary.  
2. Choose Dial to return the call.  
3. Choose Exit to return to the previous  
menu.  
To quickly view respective call lists  
from the idle display:  
Press  
Press  
Press  
for Placed Calls.  
for Received Calls.  
for Missed Calls.  
Contact Directory  
5. Speed Dial Index, Ring Type and  
Divert Contact may be left blank.  
In addition to a directory of missed, placed,  
or received calls, the telephone can store a  
local directory of 500 or more contacts*.  
Users can add, delete, edit, dial, search,  
or instant-message any contact in this list  
through just a few key strokes.  
6. Use  
and  
to switch between  
Enabled and Disabled settings for  
the last four fields.  
To add or edit a contact:  
7. Press Save to confirm or Cancel to  
abandon the changes then press Exit  
to return to the idle display.  
Directories
1. Press  
and select Contact  
Directory.  
2. Press Add to enter another contact into  
the telephone’s database or highlight  
an existing entry then press Edit.  
To search for a particular contact:  
1. Press More and then Search from the  
Contact Directory menu.  
3. Enter first and/or last name from the  
keypad. Press the 1/A/a soft key to  
select between numeric and upper/  
lower case alphanumeric modes.  
Press the Encoding soft key to access  
special characters in other languages  
if necessary.  
2. Using the dial pad, enter the first  
few characters for First or Last  
names.  
3. Press Search to search for contacts.  
4. Successful matches can be dialed  
from the resulting screen.  
4. Enter the Contact number. This is a  
required field and it must be unique  
i.e. not already in the directory.  
Contact Directory continues  
on the next page.  
*Limit depends on Server configuration. Contact your System Administrator for full details.  
11  
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To send a text message to a contact from  
the Contact Directory menu:  
further details.  
1. Press the More soft key and then press  
InstMsg.  
Speed Dial  
Pre-assigned numbers can be associated  
with line keys for rapid automated dialing.  
Speed Dial entries are consecutively placed  
next to assigned line keys on the telephone.  
An additional speed dial key for Joe can be  
added to the previous example as follows:  
5. Repeat steps 1 and 2 for Joe’s con-  
tact details.  
Example: To assign Jane to a Speed Dial  
key:  
6. Enter Speed Dial Index as “2”.  
7. Press Save to confirm or Cancel to  
abandon the change then press Exit  
to return to the idle display.  
Directories
1. Press  
and select Contact  
Directory.  
2. Press the Add soft key to enter Jane’s  
contact details (see previous section)  
or highlight Jane’s existing directory  
entry and press Edit.  
Idle display is now as shown:  
3. Enter Speed Dial Index as “1”. This  
assigns Jane to the first available line  
key on the display.  
4. Press Save to confirm or Cancel to  
abandon the change then press Exit to  
return to the idle display.  
To dial a number assigned to a Line Key,  
simply press the line key directly opposite  
the number on the display.  
Idle display is now as shown:  
To remove a Speed Dial entry:  
Directories
1. Press  
and select Contact  
Directory.  
2. Scroll to the desired entry and press  
Edit.  
3. Delete the Speed Dial Index number  
On a default configuration of the telephone,  
there could be up to five line keys available for  
speed dial.  
using the  
then  
keys.  
4. Press Save and Exit to return to the  
idle display.  
The Speed Dial for that contact is removed.  
To quickly view a complete list of assigned  
speed dial entries, press  
from the idle  
display. Dial directly from a selected  
number.  
12  
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Multiple Lines  
SoundPoint® IP 600 SIP can support up to six  
lines, each associated with its own line key.  
Lines can be configured for local Directory  
Numbers (DNs), such as your main extension and  
private or shared lines or for Speed Dial shortcuts  
for outbound dialing.  
Typically, the top-most line key is reserved for  
the principle directory number of the telephone.  
Depending on how your telephone is configured,  
the display could resemble one of the displays  
shown:  
Multiple Call Appearances  
Each line configured on the telephone can have  
two call appearances. This is useful if there is  
an active call and an incoming call arrives on  
the same line. In the example shown, exten-  
sion 2077 is in an outbound call with 2055.  
The second diagram shows an incoming call  
from John Brown. Soft key labels are updated  
on the display to enable the user to:  
1. Answer this second incoming call. The  
first call is automatically placed on Hold.  
2. Reject the second incoming call.  
3. Forward the second incoming call to  
another extension.  
Answering the incoming call places the origi-  
nal on Hold and refreshes the soft key labels as  
indicated (last illustration).  
A user can also place another outbound call on  
the same first line. Press Hold during the first  
call and press NewCall to obtain dial tone for a  
second call.  
13  
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Shared Lines  
The telephone supports shared lines**.  
A shared line is indicated by a different  
line icon. In the diagram, the first line is  
private and the second line is shared. If two  
telephones share a line, an incoming call  
to that number will cause both telephones  
to ring. The call can be answered on either  
telephone but not both.  
If a shared line is in use on one of the tele-  
phones, it cannot be used on the other one.  
The shared line icon changes to a moving  
icon and the line LED turns red when the  
line is in use remotely.  
**Shared lines are an optional feature  
configured on the server and may not  
be supported on your particular system.  
Contact your System Administrator to  
find out.  
Calls on shared lines can be transferred, put  
on hold, or added to a conference.  
Voicemail and Voice and Text Messaging  
Users can send and receive both Voice* and  
2. (Optional) If multiple lines are in  
Text messages on the telephone. Received  
messages will be indicated by a flashing  
Message Waiting Indicator LED on the  
front of the telephone and optionally a  
visual notification on the display.  
use, select from which line mes-  
sages are to be retrieved.  
3. Messages appear first to last in sent  
order.  
4. Press the Next or Prev soft keys to  
Individual line indicators reflect voice or  
text messages left on that line (useful if  
multiple lines are in use).  
cycle through messages in order.  
5. Press the More soft key to access the  
Delete, Reply and New options.  
A stutter dial tone in place of normal dial  
tone is used to indicate that one or more  
voice messages are waiting at the message  
center.  
To send a text message:  
Messages  
1. Press  
.
2. Select Instant Messages.  
SIP Instant (Text) Messaging is supported  
in real-time. Users can send and receive  
text messages using their telephones.  
3. (Optional) If multiple lines are in  
use, first select from which line to  
send a message.  
To read text messages:  
4. Press the More soft key then New.  
1. Press  
Messages,  
and select Instant  
Messages  
5. Enter the desired extension or SIP  
URL. Press the 1/A/a soft key  
to alternate between numeric and  
upper/lower case alphanumeric  
modes.  
OR  
Press the InstMsg soft key to read a  
message just received.  
Voicemail and Voice and Text Messag-  
ing continues on the next page.  
14  
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6. Press the Select soft key to choose  
from various pre-scripted short mes-  
sages,  
To listen to voice messages:  
Messages  
1. Press  
.
2. Select Message Center*, †  
.
OR  
3. (Optional) If multiple lines are in  
use, select from which line mes-  
sages are to be retrieved.  
Press Edit to compose a custom  
message. Use dialpad keys to cycle  
through the character set. Use keys  
1,*,0, and # to select special charac-  
ters.  
4. Display indicates number of  
messages and their importance.  
Press Connect to initiate Voice Mail  
retrieval from the Message Center,  
7. Press Send when finished.  
*Voice Mail is an optional feature configured on  
the server and may not be supported on your par-  
ticular system. Contact your System Administrator  
to find out.  
OR  
Press Clear to turn off the flashing  
LED without listening to messages.  
5. Follow voice prompts to listen to  
messages.  
Screen options may vary with served-based ap-  
plication. Voice Mail can be accessed with a single  
key press. Contact your System Administrator to  
configure this option.  
Distinctive Ringing / Call Treatment  
5. Press the Save soft key or Cancel  
to abandon the change then press  
Users can set distinctive incoming ringing  
tones for contacts in their local directory.  
This allows identification of a contact by a  
specific ring tone.  
to return to the idle dis-  
Directories
play.  
Incoming calls from this contact will now  
have a distinctive ringing pattern.  
To set a distinctive ring for a local contact:  
1. Press Directoriesand select Contact  
Directory.  
This feature is local to the telephone, and  
may be over-ridden by Server settings.  
Contact your System Administrator for  
more details.  
2. Using the arrow keys, scroll through  
the directory to choose a contact.  
3. Press Edit and scroll down to Ring  
Type.  
4. Enter a number corresponding to one  
of the ring types available (press  
then  
to remove an existing value).  
See Ring Type in this guide for  
further details.  
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Presence / Status / Buddy Lists  
The telephone combines interactive message  
services and status monitoring to comple-  
ment a traditional messaging application  
such as email.  
To view and change Presence settings:  
Menu  
1. Press  
and select Pres-  
ence.  
2. Choose My Status to change your  
own status (online, busy, etc.). This  
affects information sent to watch-  
ing telephones. Presence informa-  
tion will also be sent to watching  
telephones when the user goes off-  
hook or invokes Do Not Disturb.  
The My Status display can also be  
accessed by pressing the MyStat  
soft key from the idle display.  
Live interaction within a pool of telephones  
is possible by monitoring the “presence”  
of the parties involved. Each telephone  
can “watch” the status of up to eight other  
telephones. These other telephones form  
the “Buddy List”. The status of buddies is  
displayed and updated in real time. Each  
telephone can also be “watched” by up to  
eight other telephones.  
3. Choose Buddy Status to monitor  
the status of the contacts within  
your buddy list. This can also be  
accessed by pressing the Buddies  
soft key on the idle display.  
To add or delete a contact from your  
buddy list, or block a contact:  
1. Press Directoriesand select Contact  
Directory.  
2. Using the arrow keys, scroll through  
the directory to choose a contact.  
4. Choose Watcher List to see which  
telephones are currently monitoring  
your status. Press the Block soft key  
to block a watcher.  
3. Press Edit and scroll down to the  
Watch Buddy or Block Buddy fields.  
4. Press to switch between Enabled  
or Disabled status.  
5. Choose Blocked List to see which  
telephones you have blocked from  
monitoring your status. Press the  
Unblock soft key to unblock a con-  
tact.  
5. Press the Save soft key or Cancel  
to abandon the change then press  
to return to the idle display.  
Directories
The diagrams show a typical Buddy Status  
screen display of monitored telephones and  
a My Status display.  
The software running on the  
telephone is compatible with Win-  
dows™ and MSN Messenger™ for  
peer-to-peer presence and instant  
messaging.  
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Instant Messaging  
Multilingual Support (Localization)  
Many languages and call progress tones are  
supported by the telephone.  
Call progress tones are changed automat-  
ically when the language is changed, but  
the user can manually select a different  
set of tones.  
To change language:  
Menu  
1. Press  
and select Settings.  
To change call progress tones:  
2. Scroll down to and select Language.  
Menu  
1. Press  
and select Settings.  
3. Scroll through the list of available  
languages and press the Select soft  
key when the desired language is  
highlighted.  
2. Scroll down to and select Call  
Progress Tones.  
3. Scroll through the list of available  
call progress tones and press the  
Select soft key when the desired  
option is highlighted.  
4. The display will change to the lan-  
guage of your choice.  
5. Exit to the idle display by pressing  
4. Exit to the idle display by pressing  
.
Menu  
.
Menu  
Phone Reboot  
Periodically, the telephone may require  
a user reboot. Reasons for this include  
accepting a new configuration or new  
software.  
Menu  
Messages  
DoNotDisturb  
ABC  
DEF  
1
2
3
JKL  
MNO  
GHI  
4
5
6
To reboot the telephone, simultaneously  
press and hold the Messages, Microphone  
Mute, and Volume keys (highlighted above)  
for more than 3 seconds. The reboot pro-  
cess will begin and is complete when the  
idle display is shown.  
PQRS  
TUV  
WXYZ  
7
8
9
OPER  
0
In the case of problems, it may be possible to restore normal operation of your  
telephone without rebooting. Contact your System Administrator before at-  
tempting to reboot the telephone.  
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Troubleshooting  
No Dial-Tone  
Verify power is correctly applied to the  
SoundPoint IP 600 SIP telephone:  
Verify if dial tone is present on any other  
audio paths:  
Check that the display is illuminated.  
Switch between handset, headset (if  
present) or hands-free to see if dial  
tone is present on these other paths.  
Make sure the LAN cable is inserted  
properly at the rear of the telephone  
(try unplugging and re-inserting the  
cable).  
If dial tone exists on one of these,  
connect a different handset or head-  
set to isolate the problem.  
If using inline powering, check that  
the switch is supplying power to  
the telephone (contact your System  
Administrator).  
No Display, Incorrect Display, or Bad Contrast  
Verify successful outbound or inbound  
calling:  
Verify power is correctly applied to the  
SoundPoint IP 600 SIP telephone:  
Place a call to the telephone under  
As “No Dial-Tone” above.  
investigation - check that the  
display indicates incoming call  
information.  
Verify contrast adjustment:  
Follow the instructions in this User  
Guide to readjust the contrast to a  
darker level.  
Lift the handset. Ensure dial tone is  
present and place a call to another  
extension or number, check that the  
display changes in response.  
Reboot the telephone to obtain a  
default level of contrast (follow the  
instructions in this User Guide).  
No Ringing  
Verify incoming ring setting and volume  
levels:  
Verify successful outbound or inbound  
calling:  
Adjust the ringing level from the front  
panel using the volume up/down keys.  
As “No Display” above.  
Check same status of handset,  
headset (if connected) and through  
the hands-free speakerphone.  
No Audio on Headset  
Verify correct connections:  
Swap the handset into the headset  
jack at the rear of the telephone and  
verify that audio or dial tone is now  
present.  
Ensure the headset is plugged into the  
jack marked Headset at the rear of the  
telephone.  
Ensure the headset amplifier (if pres-  
ent) is turned on and/or the volume is  
correctly adjusted.  
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No Response from Feature Key Presses  
Verify telephone is in active state:  
Menu  
Make a call to the telephone to check  
for inbound call display and ring-  
ing as normal. If successful, try to  
press feature keys within the call to  
access Directory or Buddy Status for  
example.  
Press  
followed by System  
Status and Server Status to confirm  
line is actively registered to the  
server.  
Reboot the telephone to attempt  
re-registration to the server.  
Display shows “Network Link is Down”  
Verify LAN cable is properly connected:  
Menu  
Check termination at the switch or  
hub (furthest end of the cable from the  
telephone).  
Press  
followed by System  
Status and Network Status. Scroll  
down to verify LAN port is Active.  
Check that the switch or hub is opera-  
tional (flashing link/status lights) or  
contact your System Administrator.  
Reboot the telephone to attempt  
reconnection to the network.  
Safety and Compliance  
Part 15 Rules  
This device complies with Part 15 of the  
FCC Rules. Operation is subject to the fol-  
lowing two conditions:  
2. This device must accept any  
interferences received, including in-  
terference that may cause undesired  
operation.  
1. This device may not cause harmful  
interference, and  
Class B Digital Device or Peripheral  
Note: This equipment has been tested and  
found to comply with the limits for a Class  
B digital device, pursuant to Part 15 of the  
FCC Rules. These limits are designed to  
provide reasonable protection against harm-  
ful interference in a residential installation.  
This equipment generates, uses, and can  
radiate radio frequency energy and, if not  
installed and used in accordance with the  
instructions, may cause harmful interfer-  
ence to radio communications. However,  
there is no guarantee that interference will  
not occur in a particular installation. If this  
equipment does cause harmful interference  
to radio or television reception, which can  
be determined by turning the equipment  
off and on, the user is encouraged to try  
to correct the interference by one or more  
of the following measures:  
1. Reorient or relocate the receiving  
antenna.  
2. Increase the separation between the  
equipment and receiver.  
3. Connect the equipment into an out-  
let on a circuit different from that  
to which the receiver is connected.  
4. Consult the dealer or an experience  
radio/TV technician for help.  
19  
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Modifications  
In accordance with Part 15 of the FCC  
Rules, the user is cautioned that any chang-  
es or modifications not expressly approved  
by Polycom, Inc. could void the user’s  
authority to operate the equipment.  
Installation Instructions  
Installation must be performed in accor-  
L’Installation doit être exécutée confor-  
dance with all relevant national wiring rules. mément à tous les règlements nationaux  
applicable au filage électrique.  
Plugs Acts as Disconnect Device  
La prise électrique à laquelle l’appareil  
est branché doit être installée près de  
l’équipement et doit toujours être facile-  
ment accessible.  
The socket outlet to which this apparatus is  
connected must be installed near the equip-  
ment and must always be readily accessible.  
Industry Canada (IC)  
This Class [B] digital apparatus complies  
with Canadian ICES-003.  
Cet appareil numérique de la classe [B]  
est conforme à la norme NMB-003 du  
Canada.  
CE and VCCI Mark  
This SoundPoint® IP 600 SIP has been  
marked with the CE mark. This mark  
indicates compliance with EEC directories  
89/336/EEC and 73/23/EEC.  
A full copy of the Declaration of Confor-  
mity can be obtained from Polycom Ltd.,  
270 Bath Road, Slough, Berkshire, SL1  
4DX, UK.  
Polycom Limited Warranty  
and Limitation Liability  
LIMITED WARRANTY. Polycom war-  
rants to the end user (“Customer”) that  
this product will be free from defects in  
workmanship and materials, under normal  
use and service, for one year from the date  
of purchase from Polycom or its autho-  
rized reseller.  
express warranty shall be, at Polycom’s  
option and expense, to repair the defec-  
tive product or part, deliver to Customer  
an equivalent product or part to replace  
the defective item, or if neither of the two  
foregoing options are reasonably available,  
Polycom may, on its sole discretion, re-  
fund to Customer the purchase price paid  
for the defective product. All products that  
Polycom’s sole obligation under this  
20  
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are replaced will become the property of  
Polycom. Replacement products or parts  
may be new or reconditioned. Polycom  
warrants any replaced or repaired product  
that they be insured or sent by a method  
that provides for tracking of the package.  
Responsibility for loss or damage does not  
transfer to Polycom until the returned item  
or part for ninety (90) days from shipment, is received by Polycom. The repaired or  
or the remainder of the initial warranty  
period, whichever is longer.  
replaced item will be shipped to the Cus-  
tomer, at Polycom’s expense, not later than  
thirty (30) days after Polycom receives the  
defective product, and Polycom will retain  
risk of loss or damage until the item is  
delivered to the Customer.  
Products returned to Polycom must be  
sent prepaid and packaged appropriately  
for safe shipment, and it is recommended  
Exclusions  
Polycom will not be liable under this  
limited warranty if its testing and exami-  
nation disclose that the alleged defect or  
malfunction in the product does not exist  
or results from:  
alteration.  
Unauthorized use of common carrier  
communication services accessed  
through the product.  
Abuse, misuse, negligent acts or omis-  
sions of Customer and persons under  
Customer’s control; or  
Acts of third parties, acts of God, ac-  
cident, fire, lightening, power surges or  
outages, or other hazards.  
Failure to follow Polycom’s installa-  
tion, operation, or maintenance instruc-  
tions.  
Unauthorized product modification or  
Warranty Exclusive  
IF A POLYCOM PRODUCT DOES NOT  
OPERATE AS WARRANTED ABOVE,  
CUSTOMER’S SOLE REMEDY FOR  
BREACH OF THAT WARRANTY  
INCLUDING WARRANTIES, TERMS,  
OR CONDITIONS OF MERCHANT-  
ABILITY, FITNESS FOR A PARTICU-  
LAR PURPOSE, SATISFACTORY  
SHALL BE REPAIR, REPLACEMENT,  
OR REFUND OF THE PURCHASE  
PRICE PAID, AT POLYCOM’S OPTION.  
TO THE FULL EXTENT ALLOWED BY  
QUALITY, CORRESPONDENCE WITH  
DESCRIPTION, AND NON-INFRINGE-  
MENT, ALL OF WHICH ARE EX-  
PRESSLY DISCLAIMED. POLYCOM  
LAW, THE FOREGOING WARRANTIES NEITHER ASSUMES NOR AUTHO-  
AND REMEDIES ARE EXCLUSIVE  
AND ARE IN LIEU OF ALL OTHER  
WARRANTIES, TERMS, OR CONDI-  
TIONS, EXPRESS OR IMPLIED, EI-  
RIZES ANY OTHER PERSON TO AS-  
SUME FOR IT ANY OTHER LIABILITY  
IN CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE OR  
THER IN FACT OR BY OPERATION OF USE OF ITS PRODUCTS.  
LAW, STATUTORY OR OTHERWISE,  
Service Agreements  
Please contact your Polycom Authorized  
Reseller for information about service  
agreements applicable to your product.  
21  
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Limitations of Liability  
LIMITATION OF LIABILITY. TO THE  
FULL EXTENT ALLOWED BY LAW,  
POLYCOM EXCLUDES FOR ITSELF  
AND ITS SUPPLIERS ANY LIABILITY,  
WHETHER BASED IN CONTRACT OR  
TORT (INCLUDING NEGLIGENCE),  
FOR INCIDENTAL, CONSEQUEN-  
TIAL, INDIRECT, SPECIAL, OR  
PUNITIVE DAMAGES OF ANY KIND,  
OR FOR LOSS OF REVENUE OR  
PROFITS, LOSS OF BUSINESS, LOSS  
OF INFORMATION OR DATA, OR  
OTHER FINANCIAL LOSS ARISING  
OUT OF OR IN CONNECTION WITH  
THE SALE, INSTALLATION, MAIN-  
TENANCE, USE, PERFORMANCE,  
FAILURE, OR INTERRUPTION OF  
ITS PRODUCTS, EVEN IF POLYCOM  
OR ITS AUTHORIZED RESELLER  
HAS BEEN ADVISED OF THE POS-  
SIBILITY OF SUCH DAMAGES, AND  
LIMITS ITS LIABILITY TO REPAIR,  
REPLACEMENT, OR REFUND OF THE  
PURCHASE PRICE PAID, AT POLY-  
COM’S OPTION. THIS DISCLAIMER  
OF LIABILITY FOR DAMAGES WILL  
NOT BE AFFECTED IF ANY REMEDY  
PROVIDED HEREIN SHALL FAIL OF  
ITS ESSENTIAL PURPOSE.  
Disclaimer  
Some countries, states, or provinces do  
not allow the exclusion or limitation of  
implied warranties or the limitation of  
incidental or consequential damages for  
certain products supplied to consumers,  
or the limitation of liability for personal  
injury, so the above limitations and exclu-  
sions may be limited in their application to  
you. When the implied warranties are not  
allowed to be excluded in their entirety,  
they will be limited to the duration of the  
applicable written warranty. This warranty  
gives you specific legal rights which may  
vary depending on local law.  
Governing Law  
This Limited Warranty and Limitation of  
Liability shall be governed by the laws of  
the State of California, U.S.A., and by the  
laws of the United States, excluding their  
conflicts of laws principles. The United  
Nations Convention on Contracts for the  
International Sale of Goods is hereby  
excluded in its entirety from application to  
this Limited Warranty and Limitation of  
Liability.  
be copied, reproduced, or transmitted in  
any form or by any means, or translated  
into another language or format, in whole  
or part, without written consent from  
Polycom, Inc.  
Do not remove (or allow anybody else to  
remove) any product identification, copy-  
right or other notices.  
Polycom, the Polycom logo design, and  
SoundPoint are trademarks of Polycom,  
Inc. in the U.S. and various other coun-  
tries.  
All rights reserved under International and  
Pan-American Copyright Conventions.  
No part of the contents of this manual may  
Copyright Notice  
Portions of the software contained in this  
product are Copyright (c) 1998, 1999,  
2000 Thai Open Source Software Center  
Ltd. and Clark Cooper.  
22  
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Permission is hereby granted, free of  
charge, to any person obtaining a copy of  
this software and associated documenta-  
tion files (the “Software”), to deal in the  
Software without restriction, including  
without limitation the rights to use, copy,  
modify, merge, publish, distribute, subli-  
cense, and/or sell copies of the Software,  
and to permit persons to whom the Soft-  
ware is furnished to do so, subject to the  
following conditions:  
IS”, WITHOUT WARRANTY OF ANY  
KIND, EXPRESS OR IMPLIED, IN-  
CLUDING BUT NOT LIMITED TO THE  
WARRANTIES OF MERCHANTABIL-  
ITY, FITNESS FOR A PARTICULAR  
PURPOSE AND NONINFRINGEMENT.  
IN NO EVENT SHALL THE AUTHORS  
OR COPYRIGHT HOLDERS BE LI-  
ABLE FOR ANY CLAIM, DAMAGES  
OR OTHER LIABILITY, WHETHER IN  
AN ACTION OF CONTRACT, TORT OR  
OTHERWISE, ARISING FROM, OUT  
OF OR IN CONNECTION WITH THE  
SOFTWARE OR THE USE OR OTHER  
DEALINGS IN THE SOFTWARE.  
The above copyright notice and this per-  
mission notice shall be included in all cop-  
ies or substantial portions of the Software.  
THE SOFTWARE IS PROVIDED “AS  
23  
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Polycom, Inc.  
1565 Barber Lane  
Milpitas, CA 95035  
©2003 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design  
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks  
are the property of their respective companies.  
1725-11619-001 Rev. B  
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