Polycom Telephone IP 300 User Manual

User Guide  
SoundPoint® IP 300 for SIP  
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Voicemail and Voice and Text Messaging............................15  
Distinctive Ringing / Call Treatment.....................................16  
Presence / Status / Buddy Lists...........................................16  
Instant Messaging................................................................17  
Phone Reboot......................................................................17  
Troubleshooting........................................ 18  
Safety and Compliance............................... 20  
Part 15 Rules.......................................................................20  
Class B Digital Device or Peripheral....................................20  
Modifications........................................................................20  
Installation Instructions ........................................................20  
Plug Acts as Disconnect Device ..........................................20  
Industry Canada (IC) ...........................................................21  
CE and VCCI Mark ..............................................................21  
and Limitation Liability.............................. 21  
Exclusions................................................ 22  
Warranty Exclusive.................................... 22  
Service Agreements................................... 22  
Limitations of Liability............................... 22  
Disclaimer................................................ 23  
Governing Law ......................................... 23  
Copyright Notice ....................................... 23  
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Introduction  
Thank you for choosing the SoundPoint®  
IP 300 SIP. This unit provides busi-  
ness telephony features and functions  
such as Multiple Call Appearances, Call  
Hold, Transfer, and Conference over an  
IP network. In this User Guide you will  
find everything you need to quickly set  
up your new telephone. Be sure to verify  
with your System Administrator that your  
network is prepared for configuring your  
SoundPoint® IP 300 SIP telephone or con-  
sult the Administrator Guide SoundPoint  
IP SIP for more information. As well, be  
sure to read the Parts List and the Safety  
Notices section in this guide before you  
set up and use the SoundPoint® IP 300 SIP  
telephone.  
Parts List  
The following items are included in your  
SoundPoint® IP 300 SIP package. Check  
this list before installation to ensure that  
you have received each item. If you are  
missing any items, please contact your  
SoundPoint® IP 300 SIP reseller.  
Polycom SoundPoint® IP 300 SIP  
Power Adapter  
(specification varies according  
to country)  
Menu  
ABC  
DEF  
1
2
3
DoNotDisturb  
Redial  
GHI  
JKL  
MNO  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
Hold  
OPER  
0
*
Handset & Handset Cord  
Telephone Base  
Quick Start Guide  
Network / Power Cable  
1
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Installing SoundPoint® IP 300 SIP  
This section provides basic installation  
instructions and information for obtaining  
the best performance with the Sound-  
Point® IP 300 SIP telephone. If you re-  
quire additional information or assistance  
with your new telephone, please contact  
your System Administrator.  
The SoundPoint® IP 300 SIP User Guide  
includes regulatory compliance infor-  
mation that your System Administrator  
should review and can also be found at:  
Connecting Network and Power Source  
AC Power Option  
Connect the supplied Network  
Cable between the LAN jack on  
the telephone and the LAN port on  
the wall or hub/switch device port.  
Connect the DC plug of the AC  
wall adapter into the supplied LAN  
cable as shown.  
In-Line Power Option  
If the telephone is connected to a compat-  
ible Ethernet switch that can provide in-line  
power, the telephone will use that power  
option. Simply plug the supplied Network  
cable between the LAN jack on the telephone  
and an available Power and Data port on the  
In-Line Power switch.  
Cisco™Catalyst™ In-Line  
Power Switch  
IEEE 802.3af compliant  
In-Line Power switch  
2
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Connecting the Handset and Optional Headset  
1. Connect the short straight end  
of the telephone cord to the  
(Optional)  
handset and the corresponding  
longer straight end of the cord to  
the handset jack on the back of  
the telephone.  
2. Connect the headset (optional  
accessory) to the headset jack on  
the back of the telephone.  
For a list of compatible headsets,  
go to: www.polycom.com  
Attaching the Base  
1. Place all cords in the recessed area  
above the modular jacks as shown.  
2. Align the two protrusions on the  
bracket with their corresponding  
holes in the telephone and snap  
them together to lock the base to the  
telephone.  
3
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Features  
Line/Speed Dial Keys  
Use these keys to activate up to  
two lines or one line and a speed  
dial that can be assigned to your  
telephone.  
Soft Keys  
The screen will dis-  
play labels for these  
keys, to identify their  
context-sensitive  
Display Control Keys  
Use the arrow keys to scroll  
through the displayed information.  
Menu  
ABC  
DEF  
2
1
3
DoNotDisturb  
Redial  
Feature Keys  
Access important features using  
these keys.  
GHI  
JKL  
MNO  
4
5
6
Headset  
Microphone Mute  
PQRS  
TUV  
WXYZ  
7
8
9
Hold  
OPER  
0
*
Dial Pad  
These 12 keys provide  
Hold  
the 10 digits, the 26 alphabetic  
characters, and special characters available in  
context sensitive applications.  
Indicator  
This will alert you to  
incoming calls, new  
messages, and other  
events.  
Hookswitch  
Speaker  
For ringer and  
handsfree audio  
output.  
Character  
Display  
Shows information  
about calls, messages,  
soft keys, time, date,  
and other relevant  
data.  
Menu  
ABC  
DEF  
2
1
3
DoNotDisturb  
Redial  
GHI  
JKL  
MNO  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
Hold  
OPER  
0
*
Volume / Display Adjustment Keys  
Use these to adjust the volume of the handset, headset, speaker,  
and ringer, as well as the display contrast.  
4
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Key Descriptions  
Feature Key  
Description  
Mutes audio transmission locally during calls.  
Allows users to place and receive calls through an optionally con-  
nected headset.  
Line or Speed Dial keys.  
Scrolls through menu options.  
Scrolls through menu options.  
Access local and server features.  
Menu  
Cancels ringing and directs incoming calls to your Voice Mail (if  
supported).  
DoNotDisturb  
Redial  
Hold  
Dials last connected party from the telephone.  
Places current active call in Hold state.  
Soft keys to select from various context-sensitive options.  
Volume keys to adjusts audio and ringer volume.  
General dialing and alphanumeric entry (including special charac-  
ters).  
Dial Pad  
5
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Using SoundPoint® IP 300 SIP  
Placing a Call  
Using the Handset:  
1. To obtain dial tone, pick up the handset.  
During a call, users can alternate  
between handset or headset modes  
by pressing the key.  
2. Dial the desired number,  
OR  
Dial by SIP URL or IPaddress:  
After obtaining dial tone press Name  
Enter URL or IP (press * for “.” and #  
for “@”)  
Press Send to complete the call.  
Using Listen Mode:  
1. With the handset on-hook, press  
Menu  
, and choose Call Features,  
followed by Listen Mode.  
2. Dial the desired number,  
Listen Mode can be used for  
listening to a conference call but  
not actively participating, or for  
checking voice mail.  
OR  
Dial by SIP URL or IPaddress as  
above.  
Using the Headset:  
1. With the optional headset connected,  
press a line key,  
obtain dial tone.  
, or NewCall to  
2. Dial the desired number,  
See also Headset Memory Mode.  
OR  
Dial by SIP URL or IPaddress as  
above.  
Users also have the option to dial directly from the dial pad without  
first getting dialtone. Simply enter the number then lift the handset  
or press the Dial soft key or press the  
key.  
In all cases, the active call will appear on the display showing call  
duration and destination.  
Examples:  
10.3.0.42  
To obtain the IP address of your telephone,  
Menu  
press  
followed by System Status and  
General. The IP address is listed together with  
other network information.  
6
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Answering a Call  
Using the Handset:  
Incoming calls may be ignored  
Pick up the handset.  
by pressing the Reject soft key or  
DoNotDisturb  
during ringing.  
Using Listen Mode:  
Press the Answer soft key.  
Using the Headset:  
Pressing  
or the line key (  
)
will answer the call through an option-  
ally connected headset.  
In all cases, The active call will appear  
on the display showing call duration and  
destination.  
If there is an active call when a new incom-  
ing call is received, pressing the Answer soft  
key places the active call on hold to answer  
the new call.  
Pressing Answer will also answer the call in  
the previously connected mode.  
Call Hold  
During a call, press  
The call will be placed on hold and this will  
be indicated on the display. Press again  
or the Resume soft key to retrieve the call.  
If multiple calls are on hold, use the line  
keys on the right of the display to select  
a line then the arrow keys to select a call  
then press the Resume soft key to retrieve  
the call.  
or the Hold soft key.  
Microphone Mute  
During a call, press  
. The LED on the  
Microphone Mute applies to both modes:  
handset and headset. You can still hear all  
other parties while Mute is enabled.  
telephone lights up and a flashing micro-  
phone on the display indicates that the other  
party (parties) cannot hear you.  
To turn off Microphone Mute, press  
again.  
7
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General Key Use  
To navigate through menus and to enter data,  
these are useful tips:  
4. To enter text using the dial pad, press  
the number keys one or more times.  
For example, for ‘Apress ‘2’ and for  
‘C’ press ‘222’. When in text entry  
mode the display title will show  
whether keys will generate numbers  
(1), upper-case (A) or lower-case (a)  
characters and the 1/A/a soft key  
can change this.  
1. Use  
and Prev soft keys to scroll through  
lists. In some lists the and  
keys can be used as “Page Up” and  
“Page Down”.  
2. Many soft keys can only be accessed  
by pressing the More soft key.  
and  
or the Next  
Menu  
3. The  
key can be pressed to  
quickly exit from any menu.  
Local Conferencing  
A conference may be created with two  
other parties using the telephone’s local  
conferencing feature.  
Ending the call on the conference  
originator’s telephone will terminate  
the conference.  
1. Place a call to the first party.  
2. Press the Conf soft key to obtain a  
new line (the active call is placed on  
hold).  
3. Dial the telephone number of the  
second party.  
4. When the second party answers,  
press the Conf soft key again to join  
all parties in the conference.  
Transferring a Call  
4. The call may be transferred with-  
out consultation by immediately  
pressing the Trnsfr soft key again,  
1. During a call, press the Trnsfr soft  
key (the active call is placed on  
hold).  
2. Press the Blind soft key if an im-  
mediate, non-consultative transfer is  
required.  
OR  
Press the Trnsfr soft key again after  
consulting with the new party  
(“Consultative Transfer”).  
3. Dial the number to which you want  
to transfer the call.  
Transfer may be cancelled during prog-  
ress by pressing the Cancel soft key.  
Press Resume to return to the active call.  
8
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Call Timer  
Call progress on an active call is monitored  
through a local call timer. This is visible  
within the active call window on the display.  
Ending a Call  
Press the line key or the EndCall soft key.  
Replace the handset, or press  
Headset Mode.  
if in  
OR  
Redial  
Redial  
To redial another previously dialed num-  
Press  
to dial the last call placed  
ber, press the Menu soft key, scroll down  
from your telephone.  
using the  
key, and select Direc-  
tories, then Placed Calls. You will see a  
list of previously placed calls. Choose the  
number you wish to redial and press Dial.  
Call Forwarding  
Calls may be Forwarded (Diverted) to  
another extension as follows:  
To turn call forwarding off:  
1. Press the Fwd soft key from the  
telephone’s idle display.  
2. (Optional) If multiple lines are in  
use, Select which line to disable  
Call Forward.  
1. Press the Fwd soft key from the  
telephone’s idle display.  
2. (Optional) If multiple lines are in  
use, select which line to forward.  
3. Select Contact: and press the Edit  
soft key to enter a number or URL to  
forward all future calls to.  
3. Press the Disable soft key.  
Idle display returns and the line indicator  
now displays the regular icon.  
4. Press the Fwd soft key to confirm  
Call Forwarding.  
Idle display returns with a moving arrow on  
the line label to confirm Call Forwarding  
enabled.  
Volume Adjustment  
Press the volume keys to adjust receiver  
volume during a call. Pressing these keys in  
idle state adjusts the ringer volume.  
To conform to regulatory requir-  
ments, handset and headset volume  
will return to a preset level after each  
call. Handsfree volume settings will  
be maintained across calls.  
9
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Do Not Disturb  
DoNotDisturb  
Press  
to prevent the telephone  
(Optional) If multiple lines are in use, Do  
Not Disturb can be set on a line-by-line  
basis. Contact your System Administra-  
tor for further details. When Do Not  
Disturb is enabled for a particular line,  
this is indicated by a flashing “ X ” beside  
the line indicator on the display.  
from ringing on incoming calls. A flashing  
icon and text on the display indicates that  
Do Not Disturb is on.  
Calls received while Do Not Disturb is  
enabled are logged in the Missed Call list.  
DoNotDisturb  
To turn off Do Not Disturb, press  
again.  
Time and Date  
Time and Date is clearly displayed on the  
SoundPoint® IP 300 SIP telephone. Ac-  
curacy is maintained through server control.  
Contact your System Administrator if either  
time or date is incorrect. Users have control  
over the format of the display. Select a  
format which is right for you as follows:  
3. Select from Date Format, Time For-  
mat, or Clock Order.  
4. Scroll through the options via the up  
and down arrow keys.  
Menu  
5. Press Select to confirm and  
to return directly to the idle display.  
Menu  
1. Press  
.
2. Select Settings followed by Clock.  
Headset Memory Mode  
As an option, the headset can be permanent- Subsequent calls to or from this telephone  
ly enabled to place and receive calls from  
any audio keys on the telephone. This is  
especially useful for regular headset users.  
using the headset will activate a flashing  
headset icon on the display permanently.  
Pressing the line keys or Answer soft key  
to receive a call will now connect to the  
user’s headset automatically.  
To do this:  
1. Press  
Menu  
.
Repeat steps 1-3 and select Disable to turn  
Headset Memory Mode off.  
2. Select Settings followed by Headset  
Memory.  
3. Use the up or down arrows and Select  
soft key to enable Headset Memory  
Mode.  
4. Press  
Menu  
to return directly to  
the main menu.  
10  
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Display Contrast  
To adjust the contrast on the display to a  
comfortable level:  
Menu  
3. Press the Ok or Cancel soft keys to  
1. Press  
. Select Settings fol-  
accept or cancel changes.  
lowed by Contrast.  
Menu  
4. Press  
or the Exit soft key  
2. Press the Up or Down soft keys (or  
volume keys) to increase or decrease  
the display contrast.  
to return to the idle display.  
Ring Type  
Many ring types are available. Users can  
select different rings to distinguish between  
lines (on a multiple line configured tele-  
phone) or to have a different ring from their  
neighbor’s telephone.  
3. Using the arrow keys, highlight  
the desired ring type. Press the  
Play soft key to hear the selected  
ring type.  
4. Press Select to change to the se-  
lected ring type.  
To change the incoming ring to a desired  
sound:  
Menu  
5. Press  
or the Exit soft key  
to return to the idle display.  
Menu  
1. Press  
. Select Settings fol-  
lowed by Ring Type.  
2. (Optional) If multiple lines are used,  
first select which line to change.  
Call Lists  
A local list of calls missed, received, and  
placed is maintained by the telephone (up to  
100 for each).  
1. Choose Edit to amend the dial  
string if necessary.  
2. Choose Dial to return the call.  
3. Choose Exit to return to the previ-  
ous menu.  
Menu  
Press  
. Select Directories fol-  
lowed by Missed, Received, or Placed  
Calls as desired. Call information will be  
displayed.  
4. Info to view information about the  
call.  
5. Save to store the contact to the  
Contact Directory.  
6. Clear to delete the call from list.  
To delete all calls from a particular list,  
press the Clear soft key from the Call  
Lists or Directories menu.  
Press the Exit soft key to return to the idle  
display.  
To quickly view the Missed Calls list  
from the idle display press  
.
11  
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Contact List  
In addition to a directory of missed, placed, or received calls, the  
telephone can store a local directory of 200 or more contacts*. Users  
can add, delete, edit, dial, search, or instant-message any contact in  
this list through just a few key strokes.  
To add or edit a contact:  
To search for a particular contact:  
Menu  
1. Press  
, select Directories  
1. Press Search from the Contact List  
menu.  
and Contact List.  
2. Press Add to enter another contact  
into the telephone’s database or press  
Edit to edit an existing entry.  
2. Using the dial pad, enter the first  
few characters for First or Last  
names.  
3. To move between fields when edit-  
ing, use the Next or Prev soft keys.  
Enter first and/or last name from the  
keypad. Press the 1/A/a soft key to  
select between numeric and upper/  
lower case alphanumeric modes.  
4. Enter the Contact number. This is a  
required field and it must be unique  
(not already in the directory).  
3. Press Search to search for contacts.  
4. Successful matches can be dialed  
from the resulting screen.  
To send a text message to a contact  
from the Contact List menu:  
1. Press the InstMsg soft key.  
further details.  
5. Speed Dial Index, Ring Type and  
Divert Contact may be left blank.  
6. Use  
and  
or the  
Change soft key to switch between  
Enabled and Disabled settings for  
the last four fields.  
*Limit depends on Server configura-  
tion. Contact your System Adminis-  
trator for full details.  
7. Press Save to confirm or Cancel to  
abandon the changes then press Exit  
to return to the idle display.  
12  
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Speed Dial  
Pre-assigned numbers can be associated with speed dial entries for  
rapid automated dialing. If a line key is unassigned to a line, it can  
act as a speed dial key for the first speed dial entry. Other speed dial  
entries can be viewed from the idle display by pressing  
.
To assign John to a Speed Dial entry:  
Menu  
4. Press Save to confirm or Cancel to  
abandon the change then press Exit  
to return to the idle display.  
1. Press  
, select Directories  
and Contact List.  
2. Press the Add soft key to enter John’s  
contact details (see Contact Direc-  
tory) or highlight John’s existing  
directory entry and press Edit.  
3. Enter Speed Dial Index as “1”. This  
assigns John to the first speed dial  
entry.  
Idle screen is now as shown if the  
second line is available:  
To remove a Speed Dial entry:  
Menu  
1. Press  
, select Directories  
4. Press Save and Exit to return to the  
and Contact List.  
idle display.  
2. Scroll to the desired entry and press  
Edit.  
3. Delete the Speed Dial Index number  
The Speed Dial for that contact is  
removed.  
using the  
soft keys.  
and then the Delete  
Multiple Lines  
®
SoundPoint IP 300 SIP can display up to  
two lines, each associated with its own line  
key. Lines can be configured for local Di-  
rectory Numbers (DNs), such as your main  
extension and private or shared lines or for  
Speed Dial shortcuts for outbound dialing.  
Typically, the top-most line key is reserved  
for the principle DN of the telephone. De-  
pending on how your telephone is config-  
ured, the display could resemble one of the  
screens shown:  
13  
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Multiple Call Appearances  
Each line configured on the telephone can  
have two call appearances. This is useful if  
there is an active call and an incoming call  
arrives on the same line. In the example  
shown, there is in an outbound call with  
Bob Smith. The second diagram shows an  
incoming call from James Green. Soft key  
labels are updated on the display to enable  
the user to:  
1. Answer this incoming call, the first  
call is automatically placed on Hold.  
2. Reject the second incoming call.  
3. Forwrd the incoming call to another  
extension.  
Answering the incoming call places the  
original on Hold and refreshes the soft key  
labels as indicated (last illustration).  
A user can also place another outbound call  
on the same first line. Press Hold during the  
first call and press NewCall to obtain dial  
tone for a second call.  
Shared Lines  
The telephone supports shared lines*. If  
two telephones share a line, an incoming  
call to that number will cause both tele-  
phones to ring. The call can be answered  
on either telephone but not both.  
The shared line icon changes to a moving  
icon when the line is in use remotely.  
Calls on shared lines can be transferred,  
put on hold, or added to a conference.  
*Shared lines are an optional feature configured on the  
server and may not be supported on your particular sys-  
tem. Contact your System Administrator to find out.  
14  
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Voicemail and Voice and Text Messaging  
Users can send and receive both Voice*  
and Text messages on the telephone.  
Received messages will be indicated by a  
flashing Message Waiting Indicator LED  
on the front of the telephone and option-  
ally a visual notification on the display.  
A stutter dial tone in place of normal dial  
tone is used to indicate that one or more  
voice messages are waiting at the message  
center.  
SIP Instant (Text) Messaging is supported  
in real-time. Users can send and receive  
text messages using their telephones.  
Individual line indicators reflect voice or  
text messages left on that line (useful if  
multiple lines are in use).  
To read text messages:  
To listen to voice messages:  
Menu  
Menu  
1. Press  
and select Instant  
1. Press  
and select Mes-  
Messages  
sages.  
2. Select Message Center*,†  
.
OR  
3. (Optional) If multiple lines are in  
use, select from which line mes-  
sages are to be retrieved.  
4. Display indicates number of  
messages and their importance.  
Press Connect to initiate Voice Mail  
retrieval from the Message Center,  
Press the InstMsg soft key to read a  
message just received.  
2. (Optional) If multiple lines are in  
use, select from which line messages  
are to be retrieved.  
3. Messages appear first to last in sent  
order.  
OR  
4. Press the Next or Prev soft keys to  
cycle through messages in order.  
Press Clear to turn off the flashing  
LED without listening to mes-  
sages.  
To send a text message:  
5. Follow voice prompts to listen to  
messages.  
Menu  
1. Press  
and select Instant  
Messages.  
2. (Optional) If multiple lines are in  
use, first select from which line to  
send the message.  
*
Voice Mail is an optional feature  
3. Press the New soft key.  
configured on the server and may not  
be supported on your particular system.  
Contact your System Administrator to  
find out.  
4. Enter the desired extension or SIP  
URL. Press the 1/A/a soft key to  
alternate between numeric and upper/  
lower case alphanumeric modes.  
5. Press the Select soft key to choose  
from various pre-scripted short mes-  
sages.  
Screen options may vary with server-  
based application. Voice Mail can be  
accessed with a single key press. Contact  
your System Administrator to configure  
this option.  
OR  
Press Edit to compose a custom  
message. Use dial pad keys to cycle  
through the character set. Use keys 1,  
*, 0, and # to select special characters.  
6. Press Send when finished.  
15  
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Distinctive Ringing / Call Treatment  
Users can set distinctive incoming ringing tones for  
contacts in their local directory. This allows identifica-  
tion of a contact by a specific ring tone.  
To set a distinctive ring for a local contact:  
5. Press the Save soft key or Cancel  
Menu  
to abandon the change.  
1. Press  
, select Directories  
and Contact List.  
Incoming calls from this contact  
will now have the distinctive  
ringing pattern applied.  
2. Using the arrow keys, scroll through  
the directory to choose a contact.  
3. Press Edit and scroll down using the  
Next soft key to Ring Type.  
4. Enter a number corresponding to  
one of the ring types available (press  
then the Delete soft key to  
See Ring Type in this guide for  
further details.  
This feature is local to the telephone,  
and may be over-ridden by Server set-  
tings. Contact your System Administra-  
tor for more details.  
remove an existing value).  
Presence / Status / Buddy Lists  
The telephone combines interactive  
message services and status monitoring  
to complement a traditional messaging  
application such as email.  
Each telephone can “watch” the status of  
up to eight other telephones. These other  
telephones form the “Buddy List”. The  
status of buddies is displayed and updated  
in real time. Each telephone can also be  
“watched” by up to eight other telephones.  
Live interaction within a pool of tele-  
phones is possible by monitoring the  
“presence” of the parties involved.  
To add or delete a contact from your  
buddy list, or block a contact:  
Menu  
1. Press  
, select Directories,  
The diagrams show a typical Buddy  
Status screen display of monitored tele-  
phones and a My Status display.  
and Contact List.  
2. Using the arrow keys, scroll through  
the directory to choose a contact.  
3. Press Edit and scroll down using the  
Next soft key to the Watch Buddy or  
Block Buddy fields.  
4. Use the arrow keys or the Change soft  
key to switch between Enabled or  
Disabled status.  
5. Press the Save soft key or Cancel to  
abandon the change.  
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To view and change Presence settings:  
Menu  
1. Press  
and select Presence.  
4. Choose Watcher List to see which  
telephones are currently monitoring  
your status. Press the Block soft key  
to block a watcher.  
5. Choose Blocked List to see which  
telephones you have blocked from  
monitoring your status. Press the  
Unblock soft key to unblock a contact.  
2. Choose My Status to change your  
own status (online, busy, etc.). This  
affects information sent to watching  
telephones. Presence information  
will also be sent to watching tele-  
phones when the user goes off-hook  
or invokes Do Not Disturb. The My  
Status display can also be accessed  
by pressing the MyStat soft key from  
the idle display.  
The software running on the tele-  
phone is compatible with Windows™  
and MSN Messenger™ for peer-to-  
peer presence and instant messaging.  
3. Choose Buddy Status to monitor the  
status of the contacts within your  
buddy list. This can also be accessed  
by pressing the Buddies soft key on  
the idle display.  
Instant Messaging  
Phone Reboot  
Periodically, the telephone may require a user  
reboot. Reasons for this include accepting a  
new configuration or new software.  
Menu  
ABC  
DEF  
2
1
3
DoNotDisturb  
Redial  
GHI  
JKL  
MNO  
4
5
6
To reboot the telephone, simultaneously  
PQRS  
TUV  
WXYZ  
7
8
9
press and hold the Do Not Disturb, Hold, and  
Volume keys (highlighted in the diagram) for  
more than 3 seconds. The reboot process will  
begin and is complete when the idle display is  
shown.  
Hold  
OPER  
0
*
In the case of problems, it may be possible to restore normal operation of your  
telephone without rebooting. Contact your System Administrator before attempting  
to reboot the telephone.  
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Troubleshooting  
No Dial-Tone  
Verify if dial tone is present on any other  
audio paths:  
Verify power is correctly applied to the  
SoundPoint® IP 300 SIP telephone:  
Switch between handset, headset  
(if present) or hands-free to see if  
dial tone is present on these other  
paths.  
If dial tone exists on one of these,  
connect a different handset or  
headset to isolate the problem.  
Check that the display is illuminated.  
Make sure the LAN cable is inserted  
properly at the rear of the telephone  
(try unplugging and re-inserting the  
cable).  
If using in-line powering, check that  
the switch is supplying power to  
the telephone (contact your System  
Administrator).  
No Display, Incorrect Display or Bad Contrast  
Verify power is correctly applied to the  
SoundPoint® IP 300 SIP telephone:  
Verify successful outbound or inbound  
calling:  
As “No Dial-Tone” above.  
Place a call to the telephone under  
investigation. Check that the  
display indicates incoming call  
information.  
Lift the handset. Ensure dial  
tone is present and place a call  
to another extension or number.  
Check that the display changes in  
response.  
Verify contrast adjustment:  
Follow the instructions in this User  
Guide to adjust the contrast to a  
darker level.  
Reboot the telephone to obtain a  
default level of contrast (follow the  
instructions in this User Guide).  
No Ringing  
Verify incoming ring setting and volume  
level:  
Verify successful outbound or inbound  
calling:  
Adjust the ringing level from the  
front panel using the volume up/  
down keys.  
As “No Display” above.  
Check that the Ring Type selected in  
the Settings menu is not the Silent  
Ring.  
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No Audio on Headset  
Verify correct connections:  
Ensure the headset is plugged into  
the jack marked Headset at the rear  
of the telephone.  
Ensure the headset amplifier (if pres-  
ent) is turned on and/or the volume  
is correctly adjusted.  
Swap the handset into the headset  
jack at the rear of the telephone  
and verify that audio or dial tone  
is now present.  
For a list of compatible headsets,  
go to: www.polycom.com  
No Response from Feature Key Presses  
Verify telephone is in active state:  
Menu  
Press  
followed by System  
Make a call to the telephone to  
check for inbound call display and  
ringing as normal. If successful, try  
to press feature keys within the call  
to access Directory or Buddy Status  
for example.  
Status and Server Status to con-  
firm line is actively registered to  
the server.  
Reboot the telephone to attempt  
re-registration to the server.  
Display shows “Network Link is Down”  
Verify LAN cable is properly connected:  
Menu  
Press  
followed by System  
Check termination at the switch or  
hub (furthest end of the cable from  
the telephone).  
Check that the switch or hub is op-  
erational (flashing link/status lights)  
or contact your System Administra-  
tor.  
Status and Network Status. Scroll  
down to verify LAN port is Active.  
Reboot the telephone to attempt  
re-registration with the server.  
19  
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Safety and Compliance  
Part 15 Rules  
2. This device must accept any  
interferences received, including  
interference that may cause unde-  
sired operation.  
This device is compliant with Part 15 of the  
FCC Rules. Operation is subject to the fol-  
lowing two conditions:  
1. This device may not cause harmful  
interference, and  
Class B Digital Device or Peripheral  
and on, the user is encouraged to try to  
correct the interference by one or more of  
the following measures:  
Note: This equipment is tested and com-  
plies with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC  
Rules. These limits are designed to provide  
reasonable protection against harmful  
interference in a residential installation.  
This equipment generates, uses, and can  
radiate radio frequency energy and, if not  
installed and used in accordance with the  
instructions, may cause harmful interfer-  
ence to radio communications. However,  
there is no guarantee that interference will  
not occur in a particular installation. If this  
equipment does cause harmful interference  
to radio or television reception, which can  
be determined by turning the equipment off  
1. Reorient or relocate the receiving  
antenna.  
2. Increase the separation between  
the equipment and receiver.  
3. Connect the equipment into an  
outlet on a circuit different from  
that to which the receiver is con-  
nected.  
4. Consult the dealer or an experi-  
ence radio/TV technician for help.  
Modifications  
In accordance with Part 15 of the FCC  
Rules, the user is cautioned that any chang-  
es or modifications not expressly approved  
by Polycom, Inc. could void the user’s  
authority to operate the equipment.  
Installation Instructions  
L’Installation doit être exécutée confor-  
mément à tous les règlements nationaux  
applicable au filage électrique.  
Installation must be performed in accor-  
dance with all relevant national wiring rules.  
Plugs Acts as Disconnect Device  
The socket outlet to which this apparatus is  
connected must be installed near the equip-  
La prise électrique à laquelle l’appareil  
est branché doit être installée près de  
ment and must always be readily accessible. l’équipement et doit toujours être facile-  
ment accessible.  
20  
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Industry Canada (IC)  
This Class [B] digital apparatus complies  
with Canadian ICES-003.  
Cet appareil numérique de la classe [B]  
est conforme à la norme NMB-003 du  
Canada.  
CE and VCCI Mark  
This SoundPoint® IP 300 SIP is marked  
with the CE mark. This mark indicates  
compliance with EEC directories 89/336/  
EEC and 73/23/EEC.  
A full copy of the Declaration of Confor-  
mity can be obtained from Polycom Ltd.,  
270 Bath Road, Slough, Berkshire, SL1  
4DX, UK.  
Polycom Limited Warranty  
and Limitation Liability  
LIMITED WARRANTY. Polycom war-  
Polycom is expected to warrant any  
rants to the end user (“Customer”) that this replaced or repaired product or part for  
product is expected to be free from defects  
in workmanship and materials, under  
normal use and service, for one year from  
the date of purchase from Polycom or its  
authorized reseller.  
ninety (90) days from shipment, or the  
remainder of the initial warranty period,  
whichever is longer.  
Products returned to Polycom must be  
sent prepaid and packaged appropriately  
for safe shipment, and it is recommended  
that they be insured or sent by a method  
that provides for tracking of the package.  
Responsibility for loss or damage does not  
transfer to Polycom until the returned item  
is received by Polycom. The repaired or  
replaced item will be shipped to Customer,  
at Polycom’s expense, not later than thirty  
(30) days after Polycom receives the  
defective product, and Polycom will retain  
risk of loss or damage until the item is  
delivered to Customer.  
Polycom’s sole obligation under this ex-  
press warranty is at Polycom’s option and  
expense, to repair the defective product  
or part, deliver to Customer an equivalent  
product or part to replace the defective  
item, or if neither of the two foregoing  
options are reasonably available, Polycom  
may, on its sole discretion, refund to  
Customer the purchase price paid for  
the defective product. All products that  
are replaced will become the property of  
Polycom. Replacement products or parts  
may be new or reconditioned.  
21  
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Exclusions  
Polycom will not be liable under this  
limited warranty if its testing and exami-  
nation disclose that the alleged defect or  
malfunction in the product does not exist  
or results from:  
Unauthorized use of common carrier  
communication services accessed  
through the product.  
Abuse, misuse, negligent acts or omis-  
sions of Customer and persons under  
Customer’s control; or  
Acts of third parties, acts of God, ac-  
cident, fire, lightening, power surges or  
outages, or other hazards.  
Failure to follow Polycom’s installa-  
tion, operation, or maintenance instruc-  
tions.  
Unauthorized product modification or  
alteration.  
Warranty Exclusive  
IF A POLYCOM PRODUCT DOES NOT  
OPERATE AS WARRANTED ABOVE,  
CUSTOMER’S SOLE REMEDY FOR  
BREACH OF THAT WARRANTY  
INCLUDING WARRANTIES, TERMS,  
OR CONDITIONS OF MERCHANT-  
ABILITY, FITNESS FOR A PARTICU-  
LAR PURPOSE, SATISFACTORY  
SHALL BE REPAIR, REPLACEMENT,  
OR REFUND OF THE PURCHASE  
PRICE PAID, AT POLYCOM’S OPTION.  
TO THE FULL EXTENT ALLOWED BY  
QUALITY, CORRESPONDENCE WITH  
DESCRIPTION, AND NON-INFRINGE-  
MENT, ALL OF WHICH ARE EX-  
PRESSLY DISCLAIMED. POLYCOM  
LAW, THE FOREGOING WARRANTIES NEITHER ASSUMES NOR AUTHO-  
AND REMEDIES ARE EXCLUSIVE  
AND ARE IN LIEU OF ALL OTHER  
WARRANTIES, TERMS, OR CONDI-  
TIONS, EXPRESS OR IMPLIED, EI-  
RIZES ANY OTHER PERSON TO AS-  
SUME FOR IT ANY OTHER LIABILITY  
IN CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE OR  
THER IN FACT OR BY OPERATION OF USE OF ITS PRODUCTS.  
LAW, STATUTORY OR OTHERWISE,  
Service Agreements  
Please contact your Polycom Authorized  
Reseller for information about service  
agreements applicable to your product.  
Limitations of Liability  
LIMITATION OF LIABILITY. TO THE  
FULL EXTENT ALLOWED BY LAW,  
POLYCOM EXCLUDES FOR ITSELF  
AND ITS SUPPLIERS ANY LIABILITY,  
WHETHER BASED IN CONTRACT OR  
TORT (INCLUDING NEGLIGENCE),  
FOR INCIDENTAL, CONSEQUEN-  
TIAL, INDIRECT, SPECIAL, OR  
OR FOR LOSS OF REVENUE OR  
PROFITS, LOSS OF BUSINESS, LOSS  
OF INFORMATION OR DATA, OR  
OTHER FINANCIAL LOSS ARISING  
OUT OF OR IN CONNECTION WITH  
THE SALE, INSTALLATION, MAIN-  
TENANCE, USE, PERFORMANCE,  
FAILURE, OR INTERRUPTION OF  
ITS PRODUCTS, EVEN IF POLYCOM  
PUNITIVE DAMAGES OF ANY KIND,  
22  
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OR ITS AUTHORIZED RESELLER  
HAS BEEN ADVISED OF THE POS-  
SIBILITY OF SUCH DAMAGES, AND  
LIMITS ITS LIABILITY TO REPAIR,  
REPLACEMENT, OR REFUND OF THE  
PURCHASE PRICE PAID, AT POLY-  
COM’S OPTION. THIS DISCLAIMER  
OF LIABILITY FOR DAMAGES WILL  
NOT BE AFFECTED IF ANY REMEDY  
PROVIDED HEREIN SHALL FAIL OF  
ITS ESSENTIAL PURPOSE.  
Disclaimer  
Some countries, states, or provinces do  
not allow the exclusion or limitation of  
implied warranties or the limitation of  
incidental or consequential damages for  
certain products supplied to consumers,  
or the limitation of liability for personal  
injury, so the above limitations and exclu-  
sions may be limited in their application to  
you. When the implied warranties are not  
allowed to be excluded in their entirety,  
they will be limited to the duration of the  
applicable written warranty. This warranty  
gives you specific legal rights which may  
vary depending on local law.  
Governing Law  
This Limited Warranty and Limitation of  
Liability shall be governed by the laws of  
the State of California, U.S.A., and by the  
laws of the United States, excluding their  
conflicts of laws principles. The United  
Nations Convention on Contracts for the  
International Sale of Goods is hereby  
excluded in its entirety from application to  
this Limited Warranty and Limitation of  
Liability.  
be copied, reproduced, or transmitted in  
any form or by any means, or translated  
into another language or format, in whole  
or part, without written consent from  
Polycom, Inc.  
Do not remove (or allow anybody else to  
remove) any product identification, copy-  
right or other notices.  
Polycom, the Polycom logo design, and  
SoundPoint are trademarks of Polycom,  
Inc. in the U.S. and various other coun-  
tries.  
All rights reserved under International and  
Pan-American Copyright Conventions.  
No part of the contents of this manual may  
Copyright Notice  
Portions of the software contained in this  
product are Copyright (c) 1998, 1999,  
2000 Thai Open Source Software Center  
Ltd. and Clark Cooper.  
and to permit persons to whom the Soft-  
ware is furnished to do so, subject to the  
following conditions:  
The above copyright notice and this per-  
mission notice shall be included in all cop-  
ies or substantial portions of the Software.  
Permission is hereby granted, free of  
charge, to any person obtaining a copy of  
this software and associated documenta-  
tion files (the “Software”), to deal in the  
Software without restriction, including  
without limitation the rights to use, copy,  
modify, merge, publish, distribute, subli-  
cense, and/or sell copies of the Software,  
THE SOFTWARE IS PROVIDED “AS  
IS”, WITHOUT WARRANTY OF ANY  
KIND, EXPRESS OR IMPLIED, IN-  
CLUDING BUT NOT LIMITED TO THE  
WARRANTIES OF MERCHANTABIL-  
23  
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ITY, FITNESS FOR A PARTICULAR  
PURPOSE AND NONINFRINGEMENT.  
IN NO EVENT SHALL THE AUTHORS  
OR COPYRIGHT HOLDERS BE LI-  
ABLE FOR ANY CLAIM, DAMAGES  
OR OTHER LIABILITY, WHETHER IN  
AN ACTION OF CONTRACT, TORT OR  
OTHERWISE, ARISING FROM, OUT  
OF OR IN CONNECTION WITH THE  
SOFTWARE OR THE USE OR OTHER  
DEALINGS IN THE SOFTWARE.  
24  
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Polycom, Inc.  
1565 Barber Lane  
Milpitas, CA 95035  
©2004 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design  
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks  
are the property of their respective compainies.  
1725-11319-001 Rev. A  
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