User Guide
SoundPoint® IP 300 SIP 1.4.x
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Distinctive Ringing / Call Treatment.....................................16
Presence / Status / Buddy Lists...........................................16
Instant Messaging................................................................17
Phone Reboot......................................................................17
Safety and Compliance............................... 20
Class B Digital Device or Peripheral....................................20
Modifications........................................................................20
Installation Instructions ........................................................20
Plug Acts as Disconnect Device ..........................................20
Industry Canada (IC) ...........................................................21
CE and VCCI Mark ..............................................................21
Service Agreements................................... 22
Governing Law ......................................... 23
Copyright Notice ....................................... 23
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Introduction
Thank you for choosing the SoundPoint®
IP 300 SIP. This unit provides busi-
ness telephony features and functions
such as Multiple Call Appearances, Call
Hold, Transfer, and Conference over an
IP network. In this User Guide you will
find everything you need to quickly set
up your new telephone. Be sure to verify
with your System Administrator that your
network is prepared for configuring your
SoundPoint® IP 300 SIP telephone or con-
sult the Administrator Guide SoundPoint
IP SIP for more information. As well, be
sure to read the Parts List and the Safety
Notices section in this guide before you
set up and use the SoundPoint® IP 300 SIP
telephone.
Parts List
The following items are included in your
SoundPoint® IP 300 SIP package. Check
this list before installation to ensure that
you have received each item. If you are
missing any items, please contact your
SoundPoint® IP 300 SIP reseller.
Polycom SoundPoint® IP 300 SIP
Power Adapter
(specification varies according
to country)
Menu
ABC
DEF
1
2
3
DoNotDisturb
Redial
GHI
JKL
MNO
4
5
6
PQRS
TUV
WXYZ
7
8
9
Hold
OPER
0
*
Handset & Handset Cord
Telephone Base
Quick Start Guide
Network / Power Cable
1
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Installing SoundPoint® IP 300 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the Sound-
Point® IP 300 SIP telephone. If you re-
quire additional information or assistance
with your new telephone, please contact
your System Administrator.
The SoundPoint® IP 300 SIP User Guide
includes regulatory compliance infor-
mation that your System Administrator
should review and can also be found at:
Connecting Network and Power Source
AC Power Option
Connect the supplied Network
Cable between the LAN jack on
the telephone and the LAN port on
the wall or hub/switch device port.
Connect the DC plug of the AC
wall adapter into the supplied LAN
cable as shown.
In-Line Power Option
If the telephone is connected to a compat-
ible Ethernet switch that can provide in-line
power, the telephone will use that power
option. Simply plug the supplied Network
cable between the LAN jack on the telephone
and an available Power and Data port on the
In-Line Power switch.
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
2
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Connecting the Handset and Optional Headset
1. Connect the short straight end
of the telephone cord to the
(Optional)
handset and the corresponding
longer straight end of the cord to
the handset jack on the back of
the telephone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the telephone.
For a list of compatible headsets,
go to: www.polycom.com
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the telephone and snap
them together to lock the base to the
telephone.
3
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Features
Line/Speed Dial Keys
Use these keys to activate up to
two lines or one line and a speed
dial that can be assigned to your
telephone.
Soft Keys
The screen will dis-
play labels for these
keys, to identify their
context-sensitive
Display Control Keys
Use the arrow keys to scroll
through the displayed information.
Menu
ABC
DEF
2
1
3
DoNotDisturb
Redial
Feature Keys
Access important features using
these keys.
GHI
JKL
MNO
4
5
6
Headset
Microphone Mute
PQRS
TUV
WXYZ
7
8
9
Hold
OPER
0
*
Dial Pad
These 12 keys provide
Hold
the 10 digits, the 26 alphabetic
characters, and special characters available in
context sensitive applications.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Hookswitch
Speaker
For ringer and
handsfree audio
output.
Character
Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Menu
ABC
DEF
2
1
3
DoNotDisturb
Redial
GHI
JKL
MNO
4
5
6
PQRS
TUV
WXYZ
7
8
9
Hold
OPER
0
*
Volume / Display Adjustment Keys
Use these to adjust the volume of the handset, headset, speaker,
and ringer, as well as the display contrast.
4
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Key Descriptions
Feature Key
Description
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally con-
nected headset.
Line or Speed Dial keys.
Scrolls through menu options.
Scrolls through menu options.
Access local and server features.
Menu
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
DoNotDisturb
Redial
Hold
Dials last connected party from the telephone.
Places current active call in Hold state.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (including special charac-
ters).
Dial Pad
5
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Using SoundPoint® IP 300 SIP
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
During a call, users can alternate
between handset or headset modes
by pressing the key.
2. Dial the desired number,
OR
Dial by SIP URL or IP† address:
•
•
After obtaining dial tone press Name
Enter URL or IP (press * for “.” and #
for “@”)
•
Press Send to complete the call.
Using Listen Mode:
1. With the handset on-hook, press
Menu
, and choose Call Features,
followed by Listen Mode.
2. Dial the desired number,
Listen Mode can be used for
listening to a conference call but
not actively participating, or for
checking voice mail.
OR
Dial by SIP URL or IP† address as
above.
Using the Headset:
1. With the optional headset connected,
press a line key,
obtain dial tone.
, or NewCall to
2. Dial the desired number,
OR
Dial by SIP URL or IP† address as
above.
Users also have the option to dial directly from the dial pad without
first getting dialtone. Simply enter the number then lift the handset
or press the Dial soft key or press the
key.
In all cases, the active call will appear on the display showing call
duration and destination.
†
Examples:
10.3.0.42
To obtain the IP address of your telephone,
Menu
sip: [email protected]
press
followed by System Status and
General. The IP address is listed together with
other network information.
6
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Answering a Call
Using the Handset:
Incoming calls may be ignored
Pick up the handset.
by pressing the Reject soft key or
DoNotDisturb
during ringing.
Using Listen Mode:
Press the Answer soft key.
Using the Headset:
Pressing
or the line key (
)
will answer the call through an option-
ally connected headset.
In all cases, The active call will appear
on the display showing call duration and
destination.
If there is an active call when a new incom-
ing call is received, pressing the Answer soft
key places the active call on hold to answer
the new call.
Pressing Answer will also answer the call in
the previously connected mode.
Call Hold
During a call, press
The call will be placed on hold and this will
be indicated on the display. Press again
or the Resume soft key to retrieve the call.
If multiple calls are on hold, use the line
keys on the right of the display to select
a line then the arrow keys to select a call
then press the Resume soft key to retrieve
the call.
or the Hold soft key.
Microphone Mute
During a call, press
. The LED on the
Microphone Mute applies to both modes:
handset and headset. You can still hear all
other parties while Mute is enabled.
telephone lights up and a flashing micro-
phone on the display indicates that the other
party (parties) cannot hear you.
To turn off Microphone Mute, press
again.
7
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General Key Use
To navigate through menus and to enter data,
these are useful tips:
4. To enter text using the dial pad, press
the number keys one or more times.
For example, for ‘A’ press ‘2’ and for
‘C’ press ‘222’. When in text entry
mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key
can change this.
1. Use
and Prev soft keys to scroll through
lists. In some lists the and
keys can be used as “Page Up” and
“Page Down”.
2. Many soft keys can only be accessed
by pressing the More soft key.
and
or the Next
Menu
3. The
key can be pressed to
quickly exit from any menu.
Local Conferencing
A conference may be created with two
other parties using the telephone’s local
conferencing feature.
Ending the call on the conference
originator’s telephone will terminate
the conference.
1. Place a call to the first party.
2. Press the Conf soft key to obtain a
new line (the active call is placed on
hold).
3. Dial the telephone number of the
second party.
4. When the second party answers,
press the Conf soft key again to join
all parties in the conference.
Transferring a Call
4. The call may be transferred with-
out consultation by immediately
pressing the Trnsfr soft key again,
1. During a call, press the Trnsfr soft
key (the active call is placed on
hold).
2. Press the Blind soft key if an im-
mediate, non-consultative transfer is
required.
OR
Press the Trnsfr soft key again after
consulting with the new party
(“Consultative Transfer”).
3. Dial the number to which you want
to transfer the call.
Transfer may be cancelled during prog-
ress by pressing the Cancel soft key.
Press Resume to return to the active call.
8
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Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
Ending a Call
Press the line key or the EndCall soft key.
Replace the handset, or press
Headset Mode.
if in
OR
Redial
Redial
To redial another previously dialed num-
Press
to dial the last call placed
ber, press the Menu soft key, scroll down
from your telephone.
using the
key, and select Direc-
tories, then Placed Calls. You will see a
list of previously placed calls. Choose the
number you wish to redial and press Dial.
Call Forwarding
Calls may be Forwarded (Diverted) to
another extension as follows:
To turn call forwarding off:
1. Press the Fwd soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in
use, Select which line to disable
Call Forward.
1. Press the Fwd soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Select Contact: and press the Edit
soft key to enter a number or URL to
forward all future calls to.
3. Press the Disable soft key.
Idle display returns and the line indicator
now displays the regular icon.
4. Press the Fwd soft key to confirm
Call Forwarding.
Idle display returns with a moving arrow on
the line label to confirm Call Forwarding
enabled.
Volume Adjustment
Press the volume keys to adjust receiver
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
To conform to regulatory requir-
ments, handset and headset volume
will return to a preset level after each
call. Handsfree volume settings will
be maintained across calls.
9
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Do Not Disturb
DoNotDisturb
Press
to prevent the telephone
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your System Administra-
tor for further details. When Do Not
Disturb is enabled for a particular line,
this is indicated by a flashing “ X ” beside
the line indicator on the display.
from ringing on incoming calls. A flashing
icon and text on the display indicates that
Do Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Call list.
DoNotDisturb
To turn off Do Not Disturb, press
again.
Time and Date
Time and Date is clearly displayed on the
SoundPoint® IP 300 SIP telephone. Ac-
curacy is maintained through server control.
Contact your System Administrator if either
time or date is incorrect. Users have control
over the format of the display. Select a
format which is right for you as follows:
3. Select from Date Format, Time For-
mat, or Clock Order.
4. Scroll through the options via the up
and down arrow keys.
Menu
5. Press Select to confirm and
to return directly to the idle display.
Menu
1. Press
.
2. Select Settings followed by Clock.
Headset Memory Mode
As an option, the headset can be permanent- Subsequent calls to or from this telephone
ly enabled to place and receive calls from
any audio keys on the telephone. This is
especially useful for regular headset users.
using the headset will activate a flashing
headset icon on the display permanently.
Pressing the line keys or Answer soft key
to receive a call will now connect to the
user’s headset automatically.
To do this:
1. Press
Menu
.
Repeat steps 1-3 and select Disable to turn
Headset Memory Mode off.
2. Select Settings followed by Headset
Memory.
3. Use the up or down arrows and Select
soft key to enable Headset Memory
Mode.
4. Press
Menu
to return directly to
the main menu.
10
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Display Contrast
To adjust the contrast on the display to a
comfortable level:
Menu
3. Press the Ok or Cancel soft keys to
1. Press
. Select Settings fol-
accept or cancel changes.
lowed by Contrast.
Menu
4. Press
or the Exit soft key
2. Press the Up or Down soft keys (or
volume keys) to increase or decrease
the display contrast.
to return to the idle display.
Ring Type
Many ring types are available. Users can
select different rings to distinguish between
lines (on a multiple line configured tele-
phone) or to have a different ring from their
neighbor’s telephone.
3. Using the arrow keys, highlight
the desired ring type. Press the
Play soft key to hear the selected
ring type.
4. Press Select to change to the se-
lected ring type.
To change the incoming ring to a desired
sound:
Menu
5. Press
or the Exit soft key
to return to the idle display.
Menu
1. Press
. Select Settings fol-
lowed by Ring Type.
2. (Optional) If multiple lines are used,
first select which line to change.
See also Distinctive Ringing /
Call Lists
A local list of calls missed, received, and
placed is maintained by the telephone (up to
100 for each).
1. Choose Edit to amend the dial
string if necessary.
2. Choose Dial to return the call.
3. Choose Exit to return to the previ-
ous menu.
Menu
Press
. Select Directories fol-
lowed by Missed, Received, or Placed
Calls as desired. Call information will be
displayed.
4. Info to view information about the
call.
5. Save to store the contact to the
Contact Directory.
6. Clear to delete the call from list.
To delete all calls from a particular list,
press the Clear soft key from the Call
Lists or Directories menu.
Press the Exit soft key to return to the idle
display.
To quickly view the Missed Calls list
from the idle display press
.
11
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Contact List
In addition to a directory of missed, placed, or received calls, the
telephone can store a local directory of 200 or more contacts*. Users
can add, delete, edit, dial, search, or instant-message any contact in
this list through just a few key strokes.
To add or edit a contact:
To search for a particular contact:
Menu
1. Press
, select Directories
1. Press Search from the Contact List
menu.
and Contact List.
2. Press Add to enter another contact
into the telephone’s database or press
Edit to edit an existing entry.
2. Using the dial pad, enter the first
few characters for First or Last
names.
3. To move between fields when edit-
ing, use the Next or Prev soft keys.
Enter first and/or last name from the
keypad. Press the 1/A/a soft key to
select between numeric and upper/
lower case alphanumeric modes.
4. Enter the Contact number. This is a
required field and it must be unique
(not already in the directory).
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
To send a text message to a contact
from the Contact List menu:
1. Press the InstMsg soft key.
further details.
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
6. Use
and
or the
Change soft key to switch between
Enabled and Disabled settings for
the last four fields.
*Limit depends on Server configura-
tion. Contact your System Adminis-
trator for full details.
7. Press Save to confirm or Cancel to
abandon the changes then press Exit
to return to the idle display.
12
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Speed Dial
Pre-assigned numbers can be associated with speed dial entries for
rapid automated dialing. If a line key is unassigned to a line, it can
act as a speed dial key for the first speed dial entry. Other speed dial
entries can be viewed from the idle display by pressing
.
To assign John to a Speed Dial entry:
Menu
4. Press Save to confirm or Cancel to
abandon the change then press Exit
to return to the idle display.
1. Press
, select Directories
and Contact List.
2. Press the Add soft key to enter John’s
contact details (see Contact Direc-
tory) or highlight John’s existing
directory entry and press Edit.
3. Enter Speed Dial Index as “1”. This
assigns John to the first speed dial
entry.
Idle screen is now as shown if the
second line is available:
To remove a Speed Dial entry:
Menu
1. Press
, select Directories
4. Press Save and Exit to return to the
and Contact List.
idle display.
2. Scroll to the desired entry and press
Edit.
3. Delete the Speed Dial Index number
The Speed Dial for that contact is
removed.
using the
soft keys.
and then the Delete
Multiple Lines
®
SoundPoint IP 300 SIP can display up to
two lines, each associated with its own line
key. Lines can be configured for local Di-
rectory Numbers (DNs), such as your main
extension and private or shared lines or for
Speed Dial shortcuts for outbound dialing.
Typically, the top-most line key is reserved
for the principle DN of the telephone. De-
pending on how your telephone is config-
ured, the display could resemble one of the
screens shown:
13
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Multiple Call Appearances
Each line configured on the telephone can
have two call appearances. This is useful if
there is an active call and an incoming call
arrives on the same line. In the example
shown, there is in an outbound call with
Bob Smith. The second diagram shows an
incoming call from James Green. Soft key
labels are updated on the display to enable
the user to:
1. Answer this incoming call, the first
call is automatically placed on Hold.
2. Reject the second incoming call.
3. Forwrd the incoming call to another
extension.
Answering the incoming call places the
original on Hold and refreshes the soft key
labels as indicated (last illustration).
A user can also place another outbound call
on the same first line. Press Hold during the
first call and press NewCall to obtain dial
tone for a second call.
Shared Lines
The telephone supports shared lines*. If
two telephones share a line, an incoming
call to that number will cause both tele-
phones to ring. The call can be answered
on either telephone but not both.
The shared line icon changes to a moving
icon when the line is in use remotely.
Calls on shared lines can be transferred,
put on hold, or added to a conference.
*Shared lines are an optional feature configured on the
server and may not be supported on your particular sys-
tem. Contact your System Administrator to find out.
14
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Voicemail and Voice and Text Messaging
Users can send and receive both Voice*
and Text messages on the telephone.
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the telephone and option-
ally a visual notification on the display.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
SIP Instant (Text) Messaging is supported
in real-time. Users can send and receive
text messages using their telephones.
Individual line indicators reflect voice or
text messages left on that line (useful if
multiple lines are in use).
To read text messages:
To listen to voice messages:
Menu
Menu
1. Press
and select Instant
1. Press
and select Mes-
Messages
sages.
2. Select Message Center*,†
.
OR
3. (Optional) If multiple lines are in
use, select from which line mes-
sages are to be retrieved.
4. Display indicates number of
messages and their importance.
Press Connect to initiate Voice Mail
retrieval from the Message Center,
Press the InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
3. Messages appear first to last in sent
order.
OR
4. Press the Next or Prev soft keys to
cycle through messages in order.
Press Clear to turn off the flashing
LED without listening to mes-
sages.
To send a text message:
5. Follow voice prompts to listen to
messages.
Menu
1. Press
and select Instant
Messages.
2. (Optional) If multiple lines are in
use, first select from which line to
send the message.
*
Voice Mail is an optional feature
3. Press the New soft key.
configured on the server and may not
be supported on your particular system.
Contact your System Administrator to
find out.
4. Enter the desired extension or SIP
URL. Press the 1/A/a soft key to
alternate between numeric and upper/
lower case alphanumeric modes.
5. Press the Select soft key to choose
from various pre-scripted short mes-
sages.
†
Screen options may vary with server-
based application. Voice Mail can be
accessed with a single key press. Contact
your System Administrator to configure
this option.
OR
Press Edit to compose a custom
message. Use dial pad keys to cycle
through the character set. Use keys 1,
*, 0, and # to select special characters.
6. Press Send when finished.
15
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Distinctive Ringing / Call Treatment
Users can set distinctive incoming ringing tones for
contacts in their local directory. This allows identifica-
tion of a contact by a specific ring tone.
To set a distinctive ring for a local contact:
5. Press the Save soft key or Cancel
Menu
to abandon the change.
1. Press
, select Directories
and Contact List.
Incoming calls from this contact
will now have the distinctive
ringing pattern applied.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down using the
Next soft key to Ring Type.
4. Enter a number corresponding to
one of the ring types available (press
then the Delete soft key to
See Ring Type in this guide for
further details.
This feature is local to the telephone,
and may be over-ridden by Server set-
tings. Contact your System Administra-
tor for more details.
remove an existing value).
Presence / Status / Buddy Lists
The telephone combines interactive
message services and status monitoring
to complement a traditional messaging
application such as email.
Each telephone can “watch” the status of
up to eight other telephones. These other
telephones form the “Buddy List”. The
status of buddies is displayed and updated
in real time. Each telephone can also be
“watched” by up to eight other telephones.
Live interaction within a pool of tele-
phones is possible by monitoring the
“presence” of the parties involved.
To add or delete a contact from your
buddy list, or block a contact:
Menu
1. Press
, select Directories,
The diagrams show a typical Buddy
Status screen display of monitored tele-
phones and a My Status display.
and Contact List.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down using the
Next soft key to the Watch Buddy or
Block Buddy fields.
4. Use the arrow keys or the Change soft
key to switch between Enabled or
Disabled status.
5. Press the Save soft key or Cancel to
abandon the change.
16
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To view and change Presence settings:
Menu
1. Press
and select Presence.
4. Choose Watcher List to see which
telephones are currently monitoring
your status. Press the Block soft key
to block a watcher.
5. Choose Blocked List to see which
telephones you have blocked from
monitoring your status. Press the
Unblock soft key to unblock a contact.
2. Choose My Status to change your
own status (online, busy, etc.). This
affects information sent to watching
telephones. Presence information
will also be sent to watching tele-
phones when the user goes off-hook
or invokes Do Not Disturb. The My
Status display can also be accessed
by pressing the MyStat soft key from
the idle display.
The software running on the tele-
phone is compatible with Windows™
and MSN Messenger™ for peer-to-
peer presence and instant messaging.
3. Choose Buddy Status to monitor the
status of the contacts within your
buddy list. This can also be accessed
by pressing the Buddies soft key on
the idle display.
Instant Messaging
Phone Reboot
Periodically, the telephone may require a user
reboot. Reasons for this include accepting a
new configuration or new software.
Menu
ABC
DEF
2
1
3
DoNotDisturb
Redial
GHI
JKL
MNO
4
5
6
To reboot the telephone, simultaneously
PQRS
TUV
WXYZ
7
8
9
press and hold the Do Not Disturb, Hold, and
Volume keys (highlighted in the diagram) for
more than 3 seconds. The reboot process will
begin and is complete when the idle display is
shown.
Hold
OPER
0
*
In the case of problems, it may be possible to restore normal operation of your
telephone without rebooting. Contact your System Administrator before attempting
to reboot the telephone.
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Troubleshooting
No Dial-Tone
Verify if dial tone is present on any other
audio paths:
Verify power is correctly applied to the
SoundPoint® IP 300 SIP telephone:
•
Switch between handset, headset
(if present) or hands-free to see if
dial tone is present on these other
paths.
If dial tone exists on one of these,
connect a different handset or
headset to isolate the problem.
•
•
Check that the display is illuminated.
Make sure the LAN cable is inserted
properly at the rear of the telephone
(try unplugging and re-inserting the
cable).
If using in-line powering, check that
the switch is supplying power to
the telephone (contact your System
Administrator).
•
•
No Display, Incorrect Display or Bad Contrast
Verify power is correctly applied to the
SoundPoint® IP 300 SIP telephone:
Verify successful outbound or inbound
calling:
•
As “No Dial-Tone” above.
•
Place a call to the telephone under
investigation. Check that the
display indicates incoming call
information.
Lift the handset. Ensure dial
tone is present and place a call
to another extension or number.
Check that the display changes in
response.
Verify contrast adjustment:
•
•
Follow the instructions in this User
Guide to adjust the contrast to a
darker level.
Reboot the telephone to obtain a
default level of contrast (follow the
instructions in this User Guide).
•
No Ringing
Verify incoming ring setting and volume
level:
Verify successful outbound or inbound
calling:
•
Adjust the ringing level from the
front panel using the volume up/
down keys.
•
As “No Display” above.
•
Check that the Ring Type selected in
the Settings menu is not the Silent
Ring.
18
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No Audio on Headset
Verify correct connections:
•
Ensure the headset is plugged into
the jack marked Headset at the rear
of the telephone.
Ensure the headset amplifier (if pres-
ent) is turned on and/or the volume
is correctly adjusted.
•
Swap the handset into the headset
jack at the rear of the telephone
and verify that audio or dial tone
is now present.
•
For a list of compatible headsets,
No Response from Feature Key Presses
Verify telephone is in active state:
Menu
•
•
Press
followed by System
•
Make a call to the telephone to
check for inbound call display and
ringing as normal. If successful, try
to press feature keys within the call
to access Directory or Buddy Status
for example.
Status and Server Status to con-
firm line is actively registered to
the server.
Reboot the telephone to attempt
re-registration to the server.
Display shows “Network Link is Down”
Verify LAN cable is properly connected:
Menu
•
•
Press
followed by System
•
Check termination at the switch or
hub (furthest end of the cable from
the telephone).
Check that the switch or hub is op-
erational (flashing link/status lights)
or contact your System Administra-
tor.
Status and Network Status. Scroll
down to verify LAN port is Active.
•
Reboot the telephone to attempt
re-registration with the server.
19
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Safety and Compliance
Part 15 Rules
2. This device must accept any
interferences received, including
interference that may cause unde-
sired operation.
This device is compliant with Part 15 of the
FCC Rules. Operation is subject to the fol-
lowing two conditions:
1. This device may not cause harmful
interference, and
Class B Digital Device or Peripheral
and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
Note: This equipment is tested and com-
plies with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interfer-
ence to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment off
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between
the equipment and receiver.
3. Connect the equipment into an
outlet on a circuit different from
that to which the receiver is con-
nected.
4. Consult the dealer or an experi-
ence radio/TV technician for help.
Modifications
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any chang-
es or modifications not expressly approved
by Polycom, Inc. could void the user’s
authority to operate the equipment.
Installation Instructions
L’Installation doit être exécutée confor-
mément à tous les règlements nationaux
applicable au filage électrique.
Installation must be performed in accor-
dance with all relevant national wiring rules.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is
connected must be installed near the equip-
La prise électrique à laquelle l’appareil
est branché doit être installée près de
ment and must always be readily accessible. l’équipement et doit toujours être facile-
ment accessible.
20
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Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
CE and VCCI Mark
This SoundPoint® IP 300 SIP is marked
with the CE mark. This mark indicates
compliance with EEC directories 89/336/
EEC and 73/23/EEC.
A full copy of the Declaration of Confor-
mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
Polycom Limited Warranty
and Limitation Liability
LIMITED WARRANTY. Polycom war-
Polycom is expected to warrant any
rants to the end user (“Customer”) that this replaced or repaired product or part for
product is expected to be free from defects
in workmanship and materials, under
normal use and service, for one year from
the date of purchase from Polycom or its
authorized reseller.
ninety (90) days from shipment, or the
remainder of the initial warranty period,
whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
Polycom’s sole obligation under this ex-
press warranty is at Polycom’s option and
expense, to repair the defective product
or part, deliver to Customer an equivalent
product or part to replace the defective
item, or if neither of the two foregoing
options are reasonably available, Polycom
may, on its sole discretion, refund to
Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned.
21
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Exclusions
Polycom will not be liable under this
limited warranty if its testing and exami-
nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:
•
•
•
Unauthorized use of common carrier
communication services accessed
through the product.
Abuse, misuse, negligent acts or omis-
sions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God, ac-
cident, fire, lightening, power surges or
outages, or other hazards.
•
Failure to follow Polycom’s installa-
tion, operation, or maintenance instruc-
tions.
•
Unauthorized product modification or
alteration.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
INCLUDING WARRANTIES, TERMS,
OR CONDITIONS OF MERCHANT-
ABILITY, FITNESS FOR A PARTICU-
LAR PURPOSE, SATISFACTORY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED BY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGE-
MENT, ALL OF WHICH ARE EX-
PRESSLY DISCLAIMED. POLYCOM
LAW, THE FOREGOING WARRANTIES NEITHER ASSUMES NOR AUTHO-
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDI-
TIONS, EXPRESS OR IMPLIED, EI-
RIZES ANY OTHER PERSON TO AS-
SUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
THER IN FACT OR BY OPERATION OF USE OF ITS PRODUCTS.
LAW, STATUTORY OR OTHERWISE,
Service Agreements
Please contact your Polycom Authorized
Reseller for information about service
agreements applicable to your product.
Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUEN-
TIAL, INDIRECT, SPECIAL, OR
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN-
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
PUNITIVE DAMAGES OF ANY KIND,
22
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OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS-
SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY-
COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Disclaimer
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu-
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copy-
right or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun-
tries.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
Copyright Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
and to permit persons to whom the Soft-
ware is furnished to do so, subject to the
following conditions:
The above copyright notice and this per-
mission notice shall be included in all cop-
ies or substantial portions of the Software.
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta-
tion files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, subli-
cense, and/or sell copies of the Software,
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, IN-
CLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABIL-
23
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ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LI-
ABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
24
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Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
©2004 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective compainies.
1725-11319-001 Rev. A
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