Polycom Telephone DOC2548A User Manual

Polycom RMX™ 4000  
Hardware Guide  
Version 6.0 | April 2010 | DOC2548A  
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CE MARK R&RTTE Directive  
Česky [Czech]:  
Polycom (UK) Ltd tímto prohlašuje, že tento RMX 4000 je ve shodě se  
základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.  
Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr RMX  
Dansk [Danish]:  
4000 overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/  
EF.  
Deutsch [German]:  
Eesti [Estonian]:  
Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät RMX 4000 in  
Übereinstimmung mit den grundlegenden Anforderungen und den übrigen  
einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.  
Käesolevaga kinnitab Polycom (UK) Ltd seadme RMX 4000 vastavust  
direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele  
asjakohastele sätetele.  
Hereby, Polycom (UK) Ltd. Declares that this RMX 4000 is in compliance with  
English:  
the essential requirements and other relevant provisions of Directive 1999/5/EC.  
Por medio de la presente Polycom (UK) Ltd declara que el RMX 4000 cumple  
Español [Spanish]:  
con los requisitos esenciales y cualesquiera otras disposiciones aplicables o  
exigibles de la Directiva 1999/5/CE.  
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ΔΗΛΩΝΕΙ ΟΤΙ RMX 4000  
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ  
ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.  
Par la présente Polycom (UK) Ltd déclare que l’appareil RMX 4000 est  
conforme aux exigences essentielles et aux autres dispositions pertinentes de la  
directive 1999/5/CE.  
Con la presente Polycom (UK) Ltd dichiara che questo RMX 4000 è conforme  
Ελληνική [Greek]:  
Français [French]:  
Italiano [Italian]:  
ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva  
1999/5/CE.  
Íslenska (Icelandic):  
Latviski [Latvian]:  
Lietuvių [Lithuanian]:  
Nederlands [Dutch]:  
Hér með lýsir Polycom (UK) Ltd yfir því að RMX 4000 er í samræmi við  
grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC  
Ar šo Polycom (UK) Ltd deklarē, ka RMX 4000 atbilst Direktīvas 1999/5/EK  
būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.  
Šiuo Polycom (UK) Ltd deklaruoja, kad šis RMX 4000 atitinka esminius  
reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.  
Hierbij verklaart Polycom (UK) Ltd dat het toestel RMX 4000 in  
overeenstemming is met de essentiële eisen en de andere relevante bepalingen  
van richtlijn 1999/5/EG.  
Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan RMX 4000 jikkonforma mal-  
Malti [Maltese]:  
ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva  
1999/5/EC.  
Magyar [Hungarian]:  
Norsk [Norwegian]:  
Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a RMX 4000 megfelel a  
vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb  
elõírásainak.  
Polycom (UK) Ltd erklærer herved at utstyret RMX 4000 er i samsvar med de  
grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF.  
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Polski [Polish]:  
Niniejszym Polycom (UK) Ltd oświadcza, że RMX 4000 jest zgodne z  
zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami  
Dyrektywy 1999/5/WE  
Português [Portuguese]:  
Slovensko [Slovenian]:  
Slovensky [Slovak]:  
Suomi [Finnish]:  
Polycom (UK) Ltd declara que este RMX 4000 está conforme com os requisitos  
essenciais e outras disposições da Directiva 1999/5/CE.  
Polycom (UK) Ltd izjavlja, da je ta RMX 4000 v skladu z bistvenimi zahtevami  
in ostalimi relevantnimi določili direktive 1999/5/ES.  
Polycom (UK) Ltd týmto vyhlasuje, že RMX 4000 spĺňa základné požiadavky  
a všetky príslušné ustanovenia Smernice 1999/5/ES.  
Polycom (UK) Ltd vakuuttaa täten että RMX 4000 tyyppinen laite on direktiivin  
1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen  
mukainen.  
Svenska [Swedish]:  
Härmed intygar Polycom (UK) Ltd att denna RMX 4000 står I  
överensstämmelse med de väsentliga egenskapskrav och övriga relevanta  
bestämmelser som framgår av direktiv 1999/5/EG.  
Regulatory Notices  
Russian Communication Certificate  
The Polycom RMX™ 4000 complies with the Russian Ministry of Communication requirements stated in  
certificate 2795. Expiration date 17/03/2014.  
Chinese Communication Certificate  
Singapore Certificate  
Complies with IDA standards DA101619  
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Polycom RMX 4000 Hardware Guide  
Placing the RMX 4000 in a 19” Rack .................................. 1-11  
RMX 4000 Front Panel ................................................................. 1-21  
RMX 4000 Rear Panel ................................................................... 1-24  
RTM-IP 4000 .................................................................................. 1-25  
RTM ISDN ..................................................................................... 1-27  
ISDN/PSTN Clock Source .................................................. 1-28  
RTM LAN ...................................................................................... 1-28  
AC Power Entry Module (PEM) ................................................ 1-28  
i
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Table of Contents  
Removing the MPM+ Card from the MCU ...................... 2-11  
Installing the Replacement MPM+ Card .......................... 2-13  
Installing a New MPM+ Card in a Powered On RMX 4000 .. 2-14  
Replacing a RTM ISDN Card ...................................................... 2-14  
Replacing the RTM-IP 4000 ......................................................... 2-16  
Replacing the RTM LAN ............................................................. 2-17  
Replacing the Fabric Switch Module (FSM 4000) .................... 2-18  
ii  
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1
Hardware Description  
This Hardware Guide provides information on the RMX 4000 and its  
components. This system utilizes a modular “universal slot” platform,  
whose components are designed for high performance, capacity and  
reliance.  
Main Features  
The Polycom RMX 4000 offers the following features:  
Linux® based  
Chassis based on the ATCA standard  
Built-in redundancy, hot swappable parts  
Physical network and media separation between management and  
signaling networks, with high speed switching fabric on the media  
boards increasing system bandwidth  
Support for standard network interfaces (IP, ISDN and LAN) and  
large number of ports.  
H.323, SIP video, PSTN and ISDN  
New hardware technologies  
High availability, redundancy, on-line upgrading and dynamic  
resource allocation  
Easy integration of conference elements into external network  
management  
Enhanced Continuous Presence (multi-image video)  
IVR (Interactive Voice Response) module  
Resilient multipoint conferencing - Polycom Lost Packet Recovery  
(LPR)  
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Chapter 1- Hardware Description  
RMX 4000 Specifications  
Table 1-1 Polycom RMX 4000 Specifications  
Physical  
Height  
Width  
6U (26.56 cm.)  
19” (48.26 cm.)  
15.74” (40 cm.)  
Up to 40 Kg.  
Depth  
Weight  
IP Protocols  
Audio  
Video  
G.711, G.722, G.722.1, G.729A, G.723.1, Siren14.  
H.261, H.263, H.264.  
Network Interfaces  
IP, ISDN, PSTN and LAN  
H.323, SIP, PSTN, LAN and ISDN.  
Power Supply  
AC Input/ Range, BTU  
Voltage range:100-240 VAC, 14-7 AMP, 50/60  
Hz.  
BTU output: 5120.  
DC Input/Range, BTU  
Voltage range:-40.5-60 V DC SELV, with circuit  
breaker.  
Typical: -48V DC Voltage up to 25 Amp.  
BTU output: 4270. Maximum 4600: per hour.  
Power Consumption  
AC Maximum Power  
consumption  
1500Watts  
1250Watts  
DC Maximum Power  
consumption  
Environment  
Operating temperature  
10°– 40°C (50°– 104°F).  
1-2  
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Polycom RMX 4000 Hardware Guide  
Table 1-1 Polycom RMX 4000 Specifications (Continued)  
Storage temperature  
-40°– 70°C (40°– 158°F).  
15% - 90% no condensing.  
60m below sea level, up to 3,000 m (10,000 ft.).  
4kV.  
Relative humidity  
Operating altitude  
Operating ESD  
System Capacities  
The following table summarizes the different system capacities.  
Table 1-2 System Functions and Capacities  
System Functions  
Capacity  
Maximum no. of participants (mixed) in a conference 800  
Maximum number of participants (video) in a  
conference  
160  
Maximum number of conferences  
Maximum number of Meeting Rooms  
Maximum number of Entry Queues  
Maximum number of Profiles  
800  
2000  
80  
80  
Maximum number of Conference Templates  
Maximum number of SIP Factories  
Maximum number of IP Services  
Maximum number of ISDN Services  
Maximum number of IVR Services  
Maximum number of Recording Links  
Maximum number of IVR Video Slides  
200  
80  
1
2
80  
1
150  
4000  
Maximum number of Reservations (Internal  
Scheduler)  
1-3  
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Chapter 1- Hardware Description  
Table 1-2 System Functions and Capacities  
System Functions  
Capacity  
Maximum number of Log Files (1Mb max.)  
Maximum number of CDR Files  
Maximum number of Fault Files  
Number of Participant alerts  
8000  
4000  
1000  
Unlimited  
20  
Maximum number of concurrent RMX Web Client  
connections to the MCU  
Maximum number Address Book entries  
Maximum number of Users  
4000  
100  
MPM+ Resource Capacities  
Three MPM+ card assemblies are available: MPM+ 80, MPM+ 40 and  
MPM+ 20 offering various resource capacities for CP conferences.  
Table 1-3 summarizes the video capacities of the various MPM+ card  
assemblies.  
Table 1-3 MPM+ Card Assemblies and Resource Capacities for CP  
Conferences  
Resources  
Card  
Type  
SD  
HD720pHD720pHD1080p  
Voice CIF  
@30fps @30fps  
@60fps  
@30fps  
MPM+ 80  
MPM+ 40  
MPM+ 20  
400  
200  
100  
80  
40  
20  
30  
15  
7
20  
10  
5
10  
5
10  
5
2
2
1-4  
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Polycom RMX 4000 Hardware Guide  
Table 1-4 summarizes the resource capacities of the various video  
resource types in an RMX containing MPM+ cards.  
Table 1-4 MPM+ Resource/Port Capacity  
Resource Type  
Maximum Capacity (4 MPM+ Cards)  
Voice  
1600  
400  
320  
120  
80  
PSTN  
CIF  
SD30  
HD720p  
HD1080p  
720p VSW 4Mb  
1080p VSW 4Mb  
1080p VSW 6Mb  
40  
160  
160  
80  
RMX memory size is listed in the Administration > System Information properties  
box.  
In HD Video Switching conferences, an RMX with four MPM+ cards can  
support up to 160 participants at HD1080p resolution at bandwidths of up  
to 4Mbps and 80 participants at HD1080p resolution at bandwidths of up  
to 6 Mbps.  
1-5  
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Chapter 1- Hardware Description  
Safety Requirements  
This section describes the requirements your site must meet for safe  
installation and operation of the system.  
Site Safety Requirements  
For your protection, please read these safety instructions completely  
before operating the equipment.  
Look carefully for potential hazards in your work area: moist floors,  
ungrounded power cables, frayed power cords, missing safety  
grounds and so forth.  
Locate the main circuit breaker within the room.  
Locate the emergency power OFF switch within the room.  
Never assume that power is disconnected from a circuit.  
Use only the power cords supplied with the system.  
Each power cord should only be connected to a power outlet that has  
a protective ground contact.  
Ensure that power cords are easily accessible from the back of the  
system at all times.  
Place the equipment in a well-ventilated area where the vents are free  
from obstruction.  
Do not place heavy objects directly on top of the RMX 4000 unit.  
Do not use liquids around your equipment.  
Keep the area around the RMX 4000 clean and free of clutter.  
Decide on a suitable location for the equipment rack that will hold the  
RMX 4000 unit. It should be situated in a clean, dust-free area that is  
well ventilated. Avoid areas where heat, electrical noise and  
electromagnetic fields are generated. You will also need it placed  
near a grounded power outlet.  
1-6  
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Polycom RMX 4000 Hardware Guide  
General Installation Precautions  
Attention:  
The RMX 4000 can weigh up to 40kg when all slots are occupied. Two people are  
required to lift the MCU out of the box and also when installing it in a rack.  
Use a regulating uninterruptable power supply (UPS) to protect the  
RMX 4000 from power surges and voltage spikes, to keep your MCU  
operating in case of a power failure. The RMX 4000 requires either  
two (DC) or three (AC) power supply cables, each connected to a  
power supply.  
Allow the power supply units to cool before touching them.  
When handling electronic components, standard anti-static  
precautions must be observed:  
Wear a grounding strap  
Handle cards by their edges only and do not touch their  
components or connector pins  
Keep components in anti-static bags, when not installed in the  
RMX 4000  
Rack Mount Safety Precautions  
The following precautions should be followed when installing the  
RMX 4000 on a rack:  
The RMX 4000 has a height of 6U. Ensure this space is available on  
the rack.  
Ensure that the leveling jacks on the bottom of the rack are fully  
extended to the floor with the full weight of the rack resting on them.  
In a single rack installation, stabilizers should be attached to the rack.  
In multiple rack installations, the racks should be coupled together.  
Always make sure the rack is stable before extending a component  
from the rack.  
You should extend only one component at a time - extending two or  
more simultaneously may cause the rack to become unstable.  
Before you install the rails, determine the placement of each  
component in the rack.  
Install the heaviest components on the bottom of the rack first, and  
then work up.  
1-7  
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Chapter 1- Hardware Description  
Always keep the rack’s trays and card’s slots closed when not  
servicing, to maintain proper cooling.  
Installing the RMX 4000  
The following procedures have to be performed to install the RMX 4000 in  
your site:  
Unpacking the RMX 4000  
Installing the RMX in a rack or as a standalone  
Connecting the RMX 4000 to the power source  
Connecting the network (LAN, IP and ISDN) cables to the RMX  
Unpacking the RMX 4000  
To unpack and lift the RMX 4000:  
1
When you receive the RMX 4000 packing case, inspect the equipment  
for damage and verify that the components match the packing slip.  
2
The RMX 4000 is shipped in a packing case with Stratocell®  
packaging, and the top cover must be unlocked and lifted where the  
RMX is placed on the inside of an anti-static plastic bag.  
3
Open the top cover of the packing case.  
Two boxes are placed on the top Stratocell®, labelled:  
Installation Accessories. This kit contains the power cables and a  
USB Key.  
Rack Installation Accessories. This kit contains the accessories for  
the 19” & 23” racks as follows:  
Table 1-5 19” & 23” Rack Installation Accessories Package  
Item ID  
Description  
Quantity  
MEC2474A-L0  
Chassis runner for rack installation  
on the RMX 4000. 19” & 23” racks  
both require that these runners be  
installed on the rack.  
2
MEC2475A-L0  
23" bracket to be fitted to the front of  
the RMX 4000.  
2
1-8  
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Polycom RMX 4000 Hardware Guide  
Make sure that boxes contain all the required parts.  
4
Remove the boxes and top Stratocell®.  
5
Holding the handle on each side, lift the RMX 4000 from the box, and  
place it on a flat surface or install it in a rack. Remove any packaging  
material prior to positioning the RMX 4000.  
Attention:  
Two people are required to lift the MCU out of the box and when installing it in a  
rack.  
1-9  
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Chapter 1- Hardware Description  
Installing the RMX in a Rack or as a Standalone  
Either place the RMX 4000 on a hard, flat surface such as a desktop or  
mount it on a 19”/23” rack.  
Standalone RMX 4000 Installation  
Place the RMX 4000 on a flat surface or desktop.   
The RMX 4000 must rest on the four feet at the base of the MCU and  
must be shifted or moved into position using the two handles  
attached to the front.  
Rack Mount Preparations  
Optional - Depending on the rack installed in your site, you may  
need to remove the handles if they are attached to the RMX 4000.  
Unscrew the handles from the chassis as shown in Figure 1-1,  
Optional - Fast feet and handle removal”.  
Optional - If the opening in the rack that is allocated to the RMX 4000  
is exactly 6U, the feet must be removed from the RMX 4000 to install  
it in the rack. Unscrew the feet from the chassis as shown in  
Figure 1-1, “Optional - Fast feet and handle removal”.  
Figure 1-1 Optional - Fast feet and handle removal  
1-10  
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Polycom RMX 4000 Hardware Guide  
Placing the RMX 4000 in a 19” Rack  
1
When the RMX is to be rack mounted chassis runners must be  
installed on the rack as shown in Figure 1-2. Two chassis runners are  
included in the Rack Installation Accessories kit and are attached facing  
inward from the outside of the 19”/23“rack mount.  
Figure 1-2 Installing chassis runners and RMX in a rack  
2
Mount the RMX on top of the rack brackets using the blades or  
placing it on a rack mount shelf with runners.  
1-11  
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Chapter 1- Hardware Description  
3
Fasten the RMX to the rack with 8 screws into the holes provided on  
the RMX’s front as shown in Figure 1-3.  
Figure 1-3 RMX 4000 Rack Mount  
Rack mounting screws must be supplied by the rack’s manufacturer.  
The airflow of the RMX 4000 is from right to left. Be sure that the  
areas on the left and right side of the system are clear for proper  
ventilation.  
When the unit is installed on a rack, the rack must be properly grounded to the  
central office ground. The rack must be grounded with two-hole compression-  
type connectors using copper conductors (tinned or untinned). Wire, bus bar or  
braided strap connectors are acceptable.  
1-12  
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Polycom RMX 4000 Hardware Guide  
Placing the RMX 4000 in a 23” Rack  
1
Mounting the RMX 4000 on a 23” rack requires that first the handles  
and then the 19” brackets be removed from the MCU. This is shown  
in Figure 1-4.  
Figure 1-4 Removing and attaching 19” and 23” brackets  
2
After removal, attach the 23” brackets as provided in the Rack  
Installation Accessories kit, and re-install the handles to the 23”  
brackets. This is shown in Figure 1-5.  
Figure 1-5 Installing the handles and brackets & detailed rear view of 23” bracket  
attachment  
3
4
Mount the RMX on top of the rack brackets using the blades or place  
it on a rack mount shelf with chassis runners.  
Fasten the RMX to the rack with 8 screws into the holes provided on  
the RMX’s front as shown in Figure 1-3.  
1-13  
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Chapter 1- Hardware Description  
The airflow of the RMX 4000 is from right to left. Be sure that the  
areas on the left and right side of the system are clear for proper  
ventilation.  
When the unit is installed on a rack, the rack must be properly grounded to the  
central office ground. The rack must be grounded with two-hole compression-  
type connectors using copper conductors (tinned or untinned). Wire, bus bar or  
braided strap connectors are acceptable.  
Reverse Mounting the RMX 4000 in a Rack  
It is possible to reverse mount the RMX 4000 in a rack using 19” or 23”  
brackets.  
To reverse mount the RMX 4000 on a 19” rack:  
1
Remove the handles and brackets from the front of the RMX.  
2
Attach the brackets to the rear of the RMX.  
1-14  
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Polycom RMX 4000 Hardware Guide  
3
Place the RMX in a rack and tighten the 8 screws securing the RMX to  
the rack.  
Connecting the RMX 4000 to Power Sources  
You can connect either an AC Inlet or to DC power according to the  
power system required at your site:  
For systems with AC Power, up to three power supplies can be  
installed with one being redundant (n+1).  
For systems with DC Power, up to two power supplies can be  
installed with one being redundant (n+1), and each power supply has  
a built in circuit breaker. With DC power, slot 10 (the center slot)  
must remain unoccupied.  
Follow the steps appropriate specified below for your power system.  
The following restrictions apply to the conductors and connectors that  
may be used to ground the unit when rack mounted:  
When using bare conductors, they must be coated with an  
appropriate antioxidant compound before crimp connections are  
made. Tinned, solder-plated or silver-plated connectors do not have  
to be prepared in this manner.  
The same bolt assemblies should not secure multiple connectors.  
1-15  
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Chapter 1- Hardware Description  
Listed fastening hardware must be compatible with the materials  
being joined and must be preclude loosening, deterioration and  
electrochemical corrosion of the hardware and joint materials.  
Connecting the RMX 4000 to AC Power  
Do not connect the green or green-yellow wire to the system single-point  
ground screw.  
Customers are required to only use AC power cables supplied by Polycom.  
The size of the protective earthing conductor should be a minimum of  
10AWG.  
All three outlets intended for connection of the three power cords must be  
protected with an external overcurrent protection device either in building or  
in the rack with the rating not higher than 20Amp.  
Do not use an Extension cords with any of the cables.  
1
Make sure that the power button is switched OFF on the RMX 4000.  
ESD  
connector  
Ground  
connector  
Off/On switch  
Power Entry Modules  
2
Insert the power cables into the power connectors on the rear panel of  
the RMX 4000.  
1-16  
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Polycom RMX 4000 Hardware Guide  
Connecting the RMX 4000 to -48DC SELV Power  
1
On the DC Power Rail Modules (PRM’s), set the two circuit breakers  
to OFF. For more information on circuit breaker types, see "Types of  
DC Circuit Breakers installed on the RMX 4000” on page 1-18.  
2
Ensure that the cables from the Main that supplies electricity to the  
DC power units are OFF or disconnected.  
3
4
Remove the transparent plastic caps on the terminal block.  
Using the two wires of an 10 AWG cable running from the DC power  
distribution unit, connect the black wire into the -48 VDC terminal  
block and the red wire to the RTN terminal block.  
A 10 AWG cable must be used to connect the mains with the RMX 4000 DC  
Power Rail Module.  
The supply wires for DC version must be terminated using quick  
connectors.  
Extension cords may not be used.  
ESD connector  
Ground connector  
Circuit breaker - ON  
position  
Circuit breaker - OFF  
position  
Blank panel  
-48 VDC  
RTN  
The center PRM slot/module is fitted with a blank panel and the slot cannot be  
used on a system with DC Voltage.  
1-17  
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Chapter 1- Hardware Description  
5
Connect the green or green-yellow wire to the system single-point  
M6x15 “Ground” bolt.  
The rating of the protective earthing conductor should be a minimum of 10AWG.  
If the unit is rack mounted, the single-point ground on the MCU must  
be connected to the rack with a single conductor and fixed as to  
prevent loosening.  
When using bare conductors, they must be coated with an  
appropriate antioxidant compound before crimp connections are  
made. Tinned, solder-plated or silver plated connectors do not have  
to be prepared in this manner.  
6
Replace the transparent plastic cap on the terminal block.  
7
Turn ON the circuit breaker on each of the DC Power Rail Modules.  
Types of DC Circuit Breakers installed on the RMX  
4000  
On the RMX, 2 types of circuit breakers may be installed:  
ON/OFF circuit breaker - Type A  
ON/OFF circuit breaker with locking mechanism - Type B  
Table 1-6 Circuit Breaker Types  
Type A Type B  
1-18  
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Polycom RMX 4000 Hardware Guide  
Connecting Cables on the RMX 4000  
To connect the cables (AC and DC systems):  
RTM-IP 4000:  
Connect the Management Network cable to LAN 2.  
Connect the Signalling cable to LAN 3.  
Connect the Shelf Management cable to LAN 6.  
For each installed RTM LAN - Connect the LAN cable to LAN 2.  
For each installed RTM ISDN:  
Connect the E1/T1 cables to their PRI Ports.  
Connect the LAN cable to LAN 1.  
LAN Connections to RTM LAN  
E1/T1 Connection to RTM ISDN  
Signalling  
Network  
Management  
Network  
Shelf  
Manage-  
ment  
Off/On  
switch  
Power Cables  
Figure 1-6 RMX 4000 Rear Panel View with AC Power and Communication  
Cables  
LAN 4, LAN 5 and the Serial ports are only for debugging and not for  
customer use.  
Do not remove the protective plastic caps from LAN 1, LAN 4 and LAN 5  
ports.  
1-19  
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Chapter 1- Hardware Description  
For more information about specific card connections, see:  
"RTM-IP 4000” on page 1-34  
"RTM ISDN” on page 1-36  
"RTM LAN” on page 1-35  
First-time Power-up  
1
For first entry installation, you must insert the USB key containing the  
modified IP addresses in USB port on the RMX’s back panel.  
For more information about modifying the lan.cfg file on the USB key, and using  
the USB key, see the RMX 2000/4000 Getting Started Guide, "Procedure 1:  
First-time Power-up” on page 2-14  
2
AC System - Turn ON the power by pressing on the power switch  
located on the rear panel of the RMX 4000.  
DC System - Turn ON the Main that supplies power to the RMX and  
then turn ON the circuit breaker on the each of DC power rail  
modules.  
The parameters in the lan.cfg file are uploaded from the USB key to  
the RMX’s memory and applied during the power-up sequence.  
System power-up sequence may take up to five minutes.  
During the First-time Power-up the red ERR LED on the RMX’s front  
panel remains ON until both the Management and IP Network Services  
have been defined.  
When the RMX's configuration is completed (including the  
Management and IP Network Services), and if there are no System  
Errors, the green RDY LED on the CNTL module (on the RMX’s front  
panel) turns ON.  
3
Remove the USB key.  
1-20  
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Polycom RMX 4000 Hardware Guide  
RMX 4000 Components  
On the RMX 4000 components are located on both the front and rear of the  
MCU as listed in Table 1-7, "Polycom RMX 4000 Component Description".  
For more information see the descriptions of the "RMX 4000 Front Panel”  
on page 1-21 and "RMX 4000 Rear Panel” on page 1-24.  
RMX 4000 Front Panel  
The front panel provides access to the RMX 4000 main CNTL 4000  
module, Fabric Switch Module (FSM 4000), MPM+ modules, Power  
Supply drawers, Status LEDs, and Fan drawer. Figure 1-7 shows the front  
panel of the RMX 4000 fitted with AC Power supplies.  
MPM+ Cards & LEDs  
Fan Drawer  
Fan &  
Power  
Status  
LEDs  
Fabric Switch  
Module (FSM  
4000)  
Logo Panel &  
ESD connector  
Optional CPU  
(Future)  
Power Supply Drawers  
and Status LEDs  
Control Unit  
(CNTL 4000) &  
LEDs  
Figure 1-7 RMX 4000 AC Front View  
1-21  
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Chapter 1- Hardware Description  
Figure 1-8 shows the front panel of an RMX 4000 DC system.  
MPM+ Cards & LEDs  
Fan Drawer  
Fan &  
Power  
Status  
LEDs  
Logo  
Panel &  
ESD  
connector  
Optional CPU  
Control Unit (CNTL  
4000) & LEDs  
Blank Panels  
Fabric Switch Module  
(FSM 4000)  
(Future)  
Figure 1-8 RMX 4000 DC Front View  
Table 1-7 Polycom RMX 4000 Component Description  
Component  
Description  
CNTL 4000 (CPU)  
Module  
The CNTL4000 module controls and manages the  
RMX 4000. The CNTL 4000 module has an ComExpress  
Pentium-M 1.4GHz processor, a hard disk drive, Compact  
Flash and DDR RAM.  
The Operating System is Linux.  
Fabric Switch  
Module (FSM  
4000)  
The Fabric Switch Module performs media processing  
functions on the RMX 4000 unit. This card is managed by  
the RTM-IP 4000.  
1-22  
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Polycom RMX 4000 Hardware Guide  
Table 1-7 Polycom RMX 4000 Component Description (Continued)  
Component  
Description  
AC/DC Power  
Supply Modules  
The AC Power Supply drawers are located below the  
MPM+ Cards and are connected to the backplane by  
means of a power connector. Operating at 100-240 volts  
AC 50/60 Hz all power supplies have built-in load sharing  
capabilities.  
On systems with DC current, the Power Rail Module  
(PRM) provides direct current to the rear of the RMX  
through the backplane.  
Fan Drawer  
Eight fans are mounted sideways and stacked in a  
drawer. The drawer is connected to the Back-plane by a  
connector.  
Airflow is from right to left, and out the side of the MCU.  
Each time a board temperature sensor passes one of its  
thresholds an event is sent to the ShelfManager,  
whereupon an threshold alert is posted on the RMX  
Manager, and increases the fans speed. There are  
currently 3 sets of thresholds: Normal, Major and Critical.  
When the temperature reaches a critical threshold (and  
the fan’s speed increase did not resolve the issue), the  
controller of the relevant board initiates a shut down.  
Multi Processor  
Module+ (MPM+)  
Card  
The MPM+ cards, perform the various RTP, audio and  
video processing functions on the RMX 4000 unit. TI  
C6455 processors are at the core of each MPM+ card  
which are available in the following assemblies:  
MPM+20 (20 CIF resources)  
MPM+40 (40 CIF resources)  
MPM+80 (80 CIF resources)  
Note: An MPM+ located (on the front panel) must face  
opposite (same slot level) an RTM LAN card (installed on  
the rear panel). For more information, see "RTM LAN” on  
page 1-28.  
1-23  
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Chapter 1- Hardware Description  
RMX 4000 Rear Panel  
The RMX 4000 rear panel contains the RTM-IP 4000 card and either (or  
both) RTM ISDN/RTM LAN card(s). In order for an MPM+ card to  
function (i.e. video) one of the RTM boards, either a LAN or ISDN card  
MUST be present in a rear panel slot opposite to an MPM+ card.  
A single RTM-IP 4000 card must also be located on slot 17 in the rear of  
the RMX 4000. In addition, the rear panel houses the main AC power  
switch, AC Power Entry Modules (PEMs) or DC Power Rail Modules  
(PRMs), and additional communications ports.  
RTM ISDN Card  
RTM LAN Cards  
RTM-IP 4000 Card  
Blank panel - NA  
Off/On switch  
Power Entry Modules  
Figure 1-9 RMX 4000 AC Rear View  
1-24  
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Polycom RMX 4000 Hardware Guide  
RTM ISDN Card  
RTM LAN Cards  
RTM-IP 4000 Card  
Blank panel - NA  
Blank panel  
Power Rail  
Module  
Circuit  
Switch  
Circuit  
Switch  
Power Rail  
Module  
Figure 1-10 RMX 4000 DC Rear View  
RTM-IP 4000  
A single RTM-IP 4000 card provides system management based on the  
ATCA standard and connects to the backplane. Through the shelf  
manager, it controls and monitors the system fans and regulates the AC  
power supplies. This card contains an Ethernet Switch that manages the  
network of the system, routes data between the cards and components of  
the system and provides connectivity to external IP networks.  
The RTM-IP 4000 card connections include:  
6 LAN ports  
1 Serial port (Future Use)  
1 USB port  
1-25  
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Chapter 1- Hardware Description  
USB Standby button  
Port  
& LED  
LAN 1- Modem  
Connection  
LAN 6- 10/100Mb ShMG (Shelf  
Manager) & LEDs  
LAN 2-  
Management  
Network  
LAN 3 -  
Signalling  
network  
LAN 4, 5 -  
Empty  
Internal LAN  
connection  
LEDs  
Serial Port  
Figure 1-11 RMX 4000 RTM-IP 4000 Rear Panel Layout  
LAN 4, LAN 5 and the Serial ports are only for debugging and not for  
customer use.  
Do not remove the protective plastic caps from LAN 1, LAN 4 and LAN 5  
ports.  
The following items appear on the RMX 4000 rear panel:  
Table 1-8 RMX 4000 Rear Panel - RTM-IP 4000 Component Description  
Item  
Description  
LAN 1  
Modem connection.  
Note: LAN 1 is covered with a plastic cap that should not  
be removed.  
LAN 2 (CNTL  
4000/CPU 1)  
Management network/Web Client connection.  
LAN 3 (CNTL  
4000/CPU 1)  
Signalling network, for Gatekeeper, Proxy or endpoint  
connections.  
LAN 4-5 (CNTL  
4000/CPU 2)  
Empty.  
LAN 6  
Serial  
Shelf Manager connection.  
A 10/100 ShMG Shelf Manager connection.  
For debugging purposes only.  
USB  
USB key connection - TBD.  
1-26  
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Polycom RMX 4000 Hardware Guide  
Table 1-8 RMX 4000 Rear Panel - RTM-IP 4000 Component Description  
Item  
Description  
Standby button  
Toggle between CPU activation and standby.  
RTM ISDN  
The RTM ISDN card connects directly to an MPM+. The RTM ISDN card  
routes data between the MPM+ cards and components of the system,  
converts ISDN T1/E1 media to IP packets and provides connectivity to  
external ISDN networks.  
The RTM ISDN card is installed on the rear panel of the RMX interfaces  
between the RMX unit and the ISDN/PSTN switch. Up to two RTM ISDN  
cards can be installed in one RMX 4000  
An RTM ISDN card must connect directly to an MPM+ card:  
In an RMX with a single MPM+ card – the RTM ISDN card must be  
installed in a rear panel slot at the same level as the MPM+ card  
In an RMX with two MPM+ cards – the RTM ISDN card can be  
installed in any of the rear panel card slots. Up to a total of 14 E1 or 18  
T1 PRI cables can be installed with two MPM+ and RTM ISDN cards  
Each RTM ISDN card includes the following connections:  
1 LAN port  
7 E1 or 9 T1 PRI lines that can be plugged into any of the 12  
connections as shown in Figure 1-12  
E1/T1 connections  
LAN & LEDs  
H/S (Hot-swap) LED  
Figure 1-12 RMX 4000 RTM ISDN Rear Panel Layout  
.
With the RMX 4000, you can either have a dedicated E1 or T1 Type Network  
Service. It is not possible to have a mixed E1 and T1 ISDN Network Service.  
1-27  
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Chapter 1- Hardware Description  
ISDN/PSTN Clock Source  
Each RTM ISDN card has its own primary and secondary clock source.  
The first span to synchronize becomes the primary clock source and the  
second span to synchronize becomes the secondary clock source. This  
clock is used to synchronize ISDN spans only (it is not the system clock).  
A single clock source triggers an alarm that can be turned off by setting  
the appropriate flag in the system configuration.  
RTM LAN  
The RTM LAN card routes data between the MPM+ cards and  
components of the system, sends media by IP packets and provides  
connectivity to external networks.  
An RTM LAN card must connect directly to an MPM+ card. In an RMX  
with a single MPM+ card, the RTM LAN card must be installed in the rear  
panel slot on the same level as the MPM+ card.  
Each RTM LAN card includes 2 LAN ports and a maximum of four RTM  
LAN cards can be installed on the RMX 4000.  
2 LAN Connections &  
LEDs  
Figure 1-13RMX 4000 RTM LAN Rear Panel Layout  
AC Power Entry Module (PEM)  
An AC PEM includes a power inlet, EMI filter and backplane connectors.  
Power input to the system is fed via a PEM (Power Entry Module)  
through backplane into the power supply. Each AC power module has its  
own dedicated power cable. The ON/OFF switch on the rear of the RMX  
activates any power module installed on the RMX. An AC system has  
three AC PEMs, one for each power module. On failure, both AC power  
supplies and PEMs are hot swappable.  
1-28  
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Polycom RMX 4000 Hardware Guide  
DC Power Rail Module  
A DC power rail module includes a power inlet, circuit breaker, EMI filter  
and backplane connectors. Power input to the system is fed via a power  
rail through backplane into the power supply. Each DC power rail has its  
own dedicated power cable. The circuit switch on the rear of the RMX  
activates independently any power rail installed on the RMX. An DC  
system has two DC rails, one for each power rail. On failure, a DC power  
rail is field replaceable and the RMX must be switched OFF from the two  
circuit switches and the mains.  
Component Slot Allocation  
On the RMX™ 4000, components have been assigned dedicated slots as  
defined in Table 1-9. Slot numbers are located on both the front and rear  
of the RMX™ 4000.  
Table 1-9 RMX™ 4000 Slot Numbering  
Slot ID/No. Card/Component  
Requirement  
1-4  
5
MPM+ Cards  
Mandatory: At least 1 MPM+ card is  
required. Each media card also requires  
either an RTM ISDN or an RTM LAN  
card.  
Fabric Switch  
Module (FSM  
4000)  
Mandatory  
6
7
8
CPU 2  
Not Available (NA)  
Not Available (NA)  
Mandatory  
Logo Panel  
CTNL 4000 unit  
(CPU 1)  
9-11  
AC Power Supply  
An RMX with AC power has 3 power  
supplies installed. A 3rd power supply is  
redundant (n+1).  
Note: Not used with DC powered  
systems. DC powered systems receive  
Direct Current from the power rail .  
1-29  
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Chapter 1- Hardware Description  
Table 1-9 RMX™ 4000 Slot Numbering  
Slot ID/No. Card/Component  
Requirement  
12  
Fan Drawer  
Mandatory  
13-16  
RTM ISDN/RTM  
LAN  
Either an RTM ISDN or an RTM LAN  
card is mandatory in combination with a  
Media card. The RTM ISDN/RTM LAN  
board must be inserted in a slot opposite  
any MPM+ card.  
17  
RTM-IP 4000  
Blank Panel  
Mandatory  
18  
Not Available (NA)  
19-21  
Power Modules  
Mandatory:   
With AC power, 3 power supplies are  
installed, with the 3rd redundant.  
With DC power, 2 power supplies are  
installed with the 2nd redundant. The  
center slot (#20) on the rear of the RMX  
4000 is disabled and is fitted with blank  
panel.  
Note: Protective bonding conductor size  
is 14AWG (1.5mm) within the Power  
Entry Model.  
1-30  
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Polycom RMX 4000 Hardware Guide  
RMX 4000 LEDs  
The RMX includes LEDs located on the front panel and rear panel. In the  
front panel, the LEDs reflect the state of the components. The LEDs on the  
rear panel indicate the state of the external connections and the status of  
the RTM-IP 4000 card.  
RMX 4000 Front Panel LEDs  
The following items appear on the RMX 4000 front panel:  
Table 1-10 RMX 4000 Front Panel LED’s  
Component  
LED ID LED Color Description  
Fan Status  
Green  
Red  
OK.  
Warning - Fan or power failure.  
OK.  
Power Module/  
Rail Status (AC  
only)  
AC  
Green  
Red  
Error - Problem with power supply.  
When the power cable is  
unplugged, the FAIL LED is lit 2-3  
seconds before turning OFF.  
DC  
(OK)  
Green  
Red  
OK.  
DC  
(FAIL)  
Error - Problem with power supply.  
When the power cable is  
unplugged, the FAIL LED is lit 2-3  
seconds before turning OFF.  
OFF - all  
3 LED’s  
In case of a power failure (main/  
cable/module) all 3 LED’s are OFF.  
1-31  
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Chapter 1- Hardware Description  
Table 1-10 RMX 4000 Front Panel LED’s (Continued)  
Component LED ID LED Color Description  
Fabric Switch  
Module (FSM  
4000)  
ERR  
RDY  
Red  
ON - Major error on card.  
Flashes - During card startup.  
Green  
ON - The card has completed  
startup successfully.  
Flashes - During card startup.  
ACT  
Amber  
ON - At least one participant is  
connected to a conference.  
Flashes - During card startup.  
MPM+ Card  
ERR  
RDY  
Red  
ON - Major error on card.  
Flashes - During card startup.  
Green  
ON - The card has completed  
startup successfully, after the ERR,  
RDY & ACT LED’s have stopped  
flashing.  
Flashes - During card startup.  
ACT  
HS  
Amber  
Blue  
ON - At least one participant is  
connected to a conference.  
Flashes - During card startup.  
Flashes - Shut down process  
initiated by lightly pulling the CPU  
ejector levers. This LED flashes in  
synchronization with the CNTL  
4000’s card’s HS LED.  
ON - Card is in a power down  
mode.  
Card removal Initiated - The card  
can be removed safely once the  
CPU ejector levers are fully open.  
Card Insertion Initiated - If during  
the startup phase the blue HS LED  
remains lit, please ensure that the  
card is properly seated in the  
chassis. If this problem persists,  
contact your next level of support.  
1-32  
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Polycom RMX 4000 Hardware Guide  
Table 1-10 RMX 4000 Front Panel LED’s (Continued)  
Component LED ID LED Color Description  
CNTL 4000 Unit ERR  
Red  
ON - Major system error. In case of  
an active alarm this light is ON, and  
the RDY green is OFF.  
OFF - Normal.  
Flashes - During system startup.  
RDY  
Green  
ON - CPU card has successfully  
completed startup. This light turns  
green after completing the entire  
system configuration.  
OFF - Turns OFF when the ERR  
red LED is activated.  
Flashes - During system startup.  
ACT  
Amber  
ON - At least one endpoint is  
connected to the system.  
Flashes - During system startup.  
HD  
HS  
Red  
Blue  
OFF - Normal.  
Flashes - Hard disk is active.  
Flashes - Indicates when the  
power down process is initiated on  
an MPM+ card. This LED flashes in  
synchronization with the MPM+’s  
cards HS LED.  
OFF - Normal  
ON - CPU may be removed.  
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Chapter 1- Hardware Description  
RMX 4000 Rear Panel LEDs  
RTM-IP 4000  
The following LEDs appear on the RTM-IP 4000 card:  
Table 1-11 RMX 4000 RTM-IP 4000 LEDs  
LED  
Name  
Component  
LED Color Description  
LAN LEDs (1-6)  
LNK  
Green  
Amber  
Green  
Amber  
Green  
Amber  
Blue  
ON with an active network  
connection, flickers with Packet  
activity.  
1 Gb  
ON with a 1Gb online  
connection, flickers with Packet  
activity.  
10/100Mb  
ShMG LEDs  
(LAN 6)  
LNK  
ON with an active network  
connection, flickers with Packet  
activity.  
100  
ON when the active network is  
10/100Mb, flickers with Packet  
activity.  
SLOT (1-6)  
LEDs  
LNK (1-4)  
1Gb (1-4)  
ON with an active network  
connection, flickers with Packet  
activity.  
ON with a 1Gb online  
connection, flickers with Packet  
activity.  
Standby LED  
ON - CPU & System are in a  
standby (OFF) mode.  
1-34  
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Polycom RMX 4000 Hardware Guide  
Table 1-11 RMX 4000 RTM-IP 4000 LEDs (Continued)  
LED  
Name  
Component  
LED Color Description  
ShMG (Shelf  
Manager) LEDs  
ERR  
ACT  
RDY  
HS  
Red  
ON - Major error on RTM-IP  
4000 card.  
Flashes - During system  
startup.  
Red  
ON - Packet flow to and from  
the MCU chassis.  
Flashes - During system  
startup.  
Green  
Blue  
ON - RTM-IP 4000 card has  
successfully completed startup.  
Flashes - During system  
startup.  
OFF - Normal.  
Flashes - During power down  
process.  
ON - RTM-IP 4000 card may be  
removed.  
RTM LAN  
The following LEDs appear on the RTM LAN:  
Table 1-12 RMX 4000 RTM LAN LEDs  
LED  
Name  
Function Name  
LED Color Description  
LAN 1 & 2 LEDs  
LNK  
Green  
Amber  
ON with an active network  
connection, flickers with Packet  
activity.  
1 Gb  
ON when 1Gb connection is  
online, flickers with Packet  
activity.  
1-35  
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Chapter 1- Hardware Description  
RTM ISDN  
The following LEDs appear on the RTM ISDN:  
Table 1-13 RMX 4000 RTM ISDN LEDs  
LED  
Name  
Function Name  
LED Color Description  
LAN LEDs (LAN  
1-6)  
LNK  
Green  
Amber  
Blue  
ON with an active network  
connection, flickers with Packet  
activity.  
1 Gb  
H/S  
ON when 1Gb connection is  
online, flickers with Packet  
activity.  
ShMC LED  
OFF - Normal.  
Flashes - This LED is activated  
when the MPM+ card Hot Swap  
functionality initiates a power off  
routine on the MPM+ and RTM  
ISDN cards.  
ON - Power on the RTM ISDN  
card has been switched OFF.  
This LED is activated by the  
card when the MPM+’s card Hot  
Swap functionality powers off  
the MPM+ and RTM ISDN  
cards.  
1-36  
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2
Component Replacement  
The RMX 4000 is designed with ease of maintenance in mind. Most  
components are swappable and are accessible directly via the front panel  
or the rear panel.  
The MPM+, RTM ISDN, power supplies and Fan tray are Hot Swappable. The  
Fan tray must be replaced immediately or the temperature spike in the RMX  
shall initiate a shutdown. The RTM-IP 4000, RTM LAN, Fabric Switch Module  
(FSM) 4000 and the CTNL 4000 are not Hot Swappable. System shutdown is  
required when replacing the RTM-IP 4000, RTM LAN, FSM 4000 and the CTNL  
4000.  
The following components can be replaced when they are faulty:  
CNTL 4000 Module, see "Replacing the CNTL 4000 Module” on  
page 2-4.  
AC Power Supply Modules, see "Replacing an AC Power Supply  
AC Power Entry Modules, see "Replacing an AC Power Entry Module  
(PRM)” on page 2-7.  
Adding an Air Filter, see "Inserting an Air Filter (Optional) in the Fan  
Drawer” on page 2-10.  
MPM+ card. This card is hot-swap enabled. See "Replacing a Faulty  
MPM+ Card” on page 2-11.  
RTM ISDN card, see "Replacing a RTM ISDN Card” on page 2-14.  
RTM-IP 4000 card, see "Replacing the RTM-IP 4000” on page 2-16.  
RTM LAN card, see “Replacing the Fabric Switch Module (FSM 4000)”  
on page 2-18.  
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Chapter 2- Component Replacement  
Fabric Switch Module (FSM 4000), see “Replacing the Fabric Switch  
Module (FSM 4000)” on page 2-18.  
Warning!  
All maintenance tasks are to be performed by qualified, authorized personnel.  
Use only replacement parts supplied by your dealer.  
Follow all procedures. Do not skip any steps.  
Before replacing parts:  
To ensure a part needs replacing, complete the troubleshooting  
procedures.  
Identify exactly which part needs replacing.  
Make sure you have the correct replacement part on hand.  
Make sure you are using proper ESD equipment, to prevent damage  
to the system.  
Note! On all cards, if during the startup phase the blue HS LED remains lit,  
please make sure that the card is properly seated in it’s slot. If this problem  
persists, contact your next level of support.  
2-2  
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Polycom RMX 4000 Hardware Guide  
Using the Modified PMC Compatible Ejector Lever  
On the RMX 4000 most components are fitted with identical ejector levers  
that are used to release or fasten the component’s to their slot.  
This ejector lever can be moved to 3 positions:  
Closed/Locked - Ejector lever(s) are gently pushed up against the  
card’s panel and is locked. Ensure that the lock catch is in the  
standard closed position (shifted to the right as shown below).  
Closing the Lever - Make sure that the lever is in  
an open position and push card close to the  
chassis till the lever engages. With your index  
finger holding the “handle” and your thumb holding  
the catch fully to left, push the card against the  
chassis whilst closing the lever. Use your thumb to  
insert the card into place by pushing your thumb to  
the right and closing the catch into a locked  
position. Make sure that the lever is locked.  
Unlocking the Lock Catch - With your index  
finger holding the “handle” and your thumb shifting  
the catch to left, gently pull the handle away from  
Handle  
the chassis until the lever is “fully open”  
Partially Open - For card powering down mode. Partially open the  
ejector lever(s) until the blue HS LEDs on the card and the Control  
Unit start flashing. When the HS LED is constantly lit the card is in a  
powered down mode and you can remove the card.  
Warning!  
Once the removal sequence is initiated the process cannot be terminated and  
the HS led flashes when activated.  
Fully Open - In this position the card is released from the MCU  
housing and can be removed.  
Lever Fully Open - Pull the lever handle(s) to a fully  
open position (approx. 70 degrees), as shown here  
2-3  
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Chapter 2- Component Replacement  
Replacing the CNTL 4000 Module  
The CPU module is the management system of the RMX 4000. Use the  
following procedure to replace a CNTL 4000 Module:  
1
2
3
4
Ensure that the power switch/circuit switch on the RMX 4000 is  
turned OFF (O).  
Unscrew the captive screws on the front panel of the CNTL 4000  
Module that secure the module to the chassis.  
Use the metal ejector lever to pull the CNTL 4000 Module out of its  
slot in the Backplane.  
Carefully slide the CNTL 4000 Module out through the front panel.  
Captive screws  
5
On the CNTL 4000 Module to be installed, move the ejector lever to  
the fully open position.  
6
7
Slide in the replacement CNTL 4000 Module.  
Push the CNTL 4000 Module firmly into the Backplane, making sure  
it is properly seated in its slot.  
8
9
Ensure that the metal ejector lever is fully retracted into it’s housing.  
Tighten the captive screws on the front panel of the CNTL 4000  
Module that secure the CNTL 4000 Module to the chassis.  
10 Turn ON the RMX 4000.  
2-4  
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Polycom RMX 4000 Hardware Guide  
Replacing an AC Power Supply Module  
Two units supply power to the RMX 4000 (3rd optional - AC only), each  
unit with its own power cord. Use the following procedure to replace a  
Power Supply unit:  
Please verify the type of power supply used on your RMX 4000. Do not insert a  
different type of power supply than the current type installed on your system.  
1
2
Unscrew the captive screws on the front panel of the Power Supply  
unit that secures the unit to the chassis.  
Using your right hand, press your thumb on the pressure latch and  
with your fingers inserted in the hand grip (on top), pull the Power  
Supply unit out.  
Place thumb  
here  
Finger grip  
2-5  
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Chapter 2- Component Replacement  
3
Carefully slide the Power Supply unit out from the front slot.  
4
5
Slide in the replacement Power Supply unit.  
Push the Power Supply unit firmly into the Backplane, making sure it  
is properly seated in its slot, and that the latch is in a locked position.  
6
Tighten the captive screws on the front panel of the Power Supply  
unit to the chassis.  
Replacing an AC Power Entry Module (PEM)  
On the rear of the RMX three AC PEM’s are fitted, each with their own  
power cord.  
Use the following procedure to replace a Power Entry Module (PEM):  
Please verify the type of PEM used on your RMX 4000. Do not insert a PEM of  
a different type on your system.  
1
2
Unplug the Power cord connected to the failed PEM unit.  
Unscrew the captive screws on the rear panel of the PEM unit that  
secures the unit to the chassis.  
3
Using the handle fitted to the PEM, pull the PEM unit out.  
2-6  
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Polycom RMX 4000 Hardware Guide  
4
Carefully slide the PEM unit out from the rear slot.  
5
6
Slide in the replacement PEM unit.  
Push the PEM unit firmly into the Power Supply, making sure it is  
properly seated in its slot.  
7
Tighten the captive screws on the rear panel of the PEM unit to the  
rear chassis.  
Replacing a DC Power Rail Module (PRM)  
On the rear of the RMX 4000 two DC Power Rail Modules are fitted, each  
with their own power cord.  
Use the following procedure to replace a DC Power Rail Module:  
Please verify the type of PRM used on your RMX 4000. Do not insert a  
Power Rail Module of a different type on your system.  
When replacing a DC Power Rail Module:   
On the Mains, disconnect the electricity that supplies direct current running  
through the power cable to the failed DC PRM.  
1
Turn OFF the circuit switch on the each of the DC PRMs and from the  
Mains.  
2
3
Verify that DC PRM unit you are about to replace on the RMX 4000 is  
not HOT or has any Live current feed.  
Remove the plastic cap fitted to the Terminal block that protects the  
direct current connections.  
2-7  
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Chapter 2- Component Replacement  
4
5
6
Using a star screw driver, disconnect the two wires connected to the  
Terminal block (-48 VDC & RTN) of the failed DC PRM unit.  
Unscrew the captive screws on the rear panel of the PRM unit that  
secures the unit to the chassis.  
Using the handle fitted to the DC PRM, pull and slide the PRM unit  
out.  
7
8
Slide in the replacement PRM unit.  
Push the PRM unit firmly into the chassis, making sure it is properly  
seated in its slot.  
9
Tighten the captive screws on the rear panel of the PRM unit to the  
rear chassis.  
10 Connect the black wire into the -48 VDC terminal block and the red  
wire to the RTN terminal block and tighten the two screws.  
11 Replace the transparent plastic cap on the terminal block.  
12 Turn ON the Main that supplies power to the RMX.  
13 Turn ON the circuit breaker on each of the DC Power Rail Modules.  
2-8  
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Polycom RMX 4000 Hardware Guide  
Replacing the Fan Drawer  
Eight fans are mounted in the Fan drawer, where the airflow is from right  
to left. Should one of these fans fail as indicated by a Fan LED, you are  
required to replace the Fan drawer.  
1
Unscrew the captive screws on the front panel of the Fan drawer  
secured to the Fan chassis.  
2
Use the finger grip, pull the Fan drawer out of its slot in the  
Backplane.  
Finger  
grip  
3
Carefully slide the Fan drawer out through the front panel.  
Warning!  
The Fan drawer can be replaced when the RMX unit is ON, however a  
replacement drawer must be inserted immediately. The temperature increase is  
detected by the system, when critical, a system shutdown is initiated.  
4
Slide in the replacement Fan drawer.  
5
Push the Fan drawer firmly into the Backplane, making sure it is  
properly seated in its slot.  
6
Tighten the captive screws on the front panel of the Fan drawer to the  
chassis.  
2-9  
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Chapter 2- Component Replacement  
Inserting an Air Filter (Optional) in the Fan Drawer  
In the fan drawer, an Air Filter can be added as an option. You must order  
this part through your next level of support.  
1
Ensure that the power switch/circuit switch on the RMX 4000 is  
turned OFF (O).  
Warning!  
The air filter cannot be replaced when the RMX 4000 unit is ON.  
2
Unscrew the captive screws on the front panel of the Fan drawer  
secured to the Fan chassis.  
3
Use the finger grip, pull the Fan drawer out of its slot in the  
Backplane.  
Finger  
grip  
4
Carefully slide the Fan drawer out through the front panel.  
2-10  
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Polycom RMX 4000 Hardware Guide  
5
Open the filter tray, by unscrewing two screws on the tray.  
6
7
8
9
Insert the air filter into the filter tray.  
Close the filter tray, by tightening the two screws on the tray.  
Insert and slide in the Fan drawer.  
Push the Fan drawer firmly into the Backplane, making sure it is  
properly seated in its slot.  
10 Tighten the captive screws on the front panel of the Fan drawer to the  
chassis.  
11 Turn ON the RMX 4000.  
It is recommended that the air filter be replaced or cleaned every six months.  
Replacing a Faulty MPM+ Card  
Removing the MPM+ Card from the MCU  
All MPM+ cards can be installed or removed while the RMX 4000 is  
powered on and operating.  
Prior to removing an MPM+ card the captive screws must be unscrewed  
and the ejector levers must be opened to initiate a “power down” on the  
card.  
1
If applicable, loosen the captive screws and remove the slot cover.  
2-11  
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Chapter 2- Component Replacement  
2
Power down the card by partially opening the ejector levers until the  
blue HS LED on the card and the Control Unit start to flash.  
Warning!  
Once the removal sequence is initiated the process cannot be terminated and  
the HS LED flashes.  
3
The power off sequence for the interconnected MPM+ and RTM  
ISDN cards are initiated as follows:  
All participant connections on the card are disconnected.  
A fault is generated on the system.  
For each disconnected participant, a participant disconnection  
event is written to the CDR with the disconnection cause  
Disconnected by Operator.  
New participant connections are blocked when the card is  
removed.  
If an RTM ISDN card is connected to the MPM+ card it is also  
powered off and all ISDN and PSTN participants are  
disconnected.  
When an RTM ISDN card is removed, its resources are deducted  
from the Resource Report.  
A Log File entry is written indicating MPM+ card removal.  
Port usage is re-calculated and the Port Gauges and Video/Voice  
Port Configuration dialog box are updated.  
4
When the blue HS LEDs on the MPM+, RTM ISDN and Control Unit  
stop flashing and remain lit, unscrew the captive screws and move  
the ejector levers to their fully open position and remove the MPM+  
card.  
2-12  
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Polycom RMX 4000 Hardware Guide  
5
Carefully slide the MPM+ card out through the front panel.  
Installing the Replacement MPM+ Card  
1
On the card to be installed, move the ejector levers to their fully open  
position.  
2
3
Slide in the replacement MPM+ card.  
Push the MPM+ card firmly into the Backplane, making sure it is  
properly seated in its slot.  
4
5
Ensure that the metal ejector levers are fully retracted into their  
housings.  
Tighten the captive screws on the front panel of the RMX that secure  
the MPM+ card to the chassis.  
2-13  
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Chapter 2- Component Replacement  
Installing a New MPM+ Card in a Powered On RMX 4000  
1
2
If applicable, loosen the captive screws and remove the slot cover.  
On the card to be installed, move the ejector levers to their full open  
position.  
3
4
Insert the card into the slot until the ejector levers touch the front  
edge of the card cage.  
Push the ejector levers to their closed position and tighten the captive  
screws on each side of the card, securing the MPM+ card to the RMX.  
The blue HS LEDs on the MPM+ card and the Control Unit start  
flashing and the power on cycle for the card is initiated:  
The card’s resources are added to the system resources list  
The number of available ports on the RMX is increased to the  
current CFS license level  
Port usage is re-calculated and the Port Gauges and Video/Voice  
Port Configuration are updated  
When the power on cycle of the MPM+ card is completed, the blue  
HS LEDs will turn OFF. The green RDY LED on the MPM+ card  
switches on and remains lit.  
Replacing a RTM ISDN Card  
1
2
3
Remove the cables connected to the card.  
Unscrew the captive screws that fasten the card to the MCU.  
Remove the RTM ISDN card. Use the metal ejector levers to pull the  
RTM ISDN card out of its slot in the backplane.  
4
Carefully slide the RTM ISDN card out through the front panel.  
2-14  
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Polycom RMX 4000 Hardware Guide  
5
On the card to be installed, move the ejector levers to their fully open  
position.  
6
7
Slide in the replacement RTM ISDN card.  
Insert the card into the slot until the ejector levers touch the front  
edge of the card cage.  
8
9
Push the ejector levers to their fully closed position.  
Tighten the captive screws on each side of the rear panel of the card,  
securing the RTM ISDN card to RMX.  
10 Connect the RJ-45 terminated PRI cables into any of the slots labeled  
PRI1 - PRI12:  
PRI Cables  
7 E1 or 9 T1 cables can be connected to each RTM ISDN card, up to a  
total of 14 E1 or 18 T1 PRI cables when a maximum of two RTM ISDN  
cards are installed.  
2-15  
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Chapter 2- Component Replacement  
Replacing the RTM-IP 4000  
The RTM-IP 4000 card on the rear of the RMX 4000 provides connectivity  
to all the MCU modules. Use the following procedure to replace the   
RTM-IP 4000 card:  
1
Ensure that the power switch/circuit switch on the RMX 4000 is  
turned OFF (O).  
2
3
Remove the cables connected to the card.  
Unscrew the captive screws on the rear panel of the RMX 4000 that  
secure the RTM-IP 4000 card.  
4
Use the metal ejector levers to pull the RTM-IP 4000 card out of its  
slot in the backplane.  
5
6
Carefully slide the RTM-IP 4000 card out through the rear panel.  
On the card to be installed, move the ejector levers to their fully open  
position.  
7
8
Slide in the replacement RTM-IP 4000 card.  
Push the RTM-IP 4000 card firmly into the backplane, making sure it  
is properly seated in its slots.  
9
Ensure that the metal ejector levers are fully retracted into their  
housings.  
10 Tighten the captive screws on the rear panel of the RMX 4000 that  
secure the RTM-IP 4000 card.  
11 Reconnect the cables.  
12 Turn ON the RMX 4000.  
2-16  
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Polycom RMX 4000 Hardware Guide  
Replacing the RTM LAN  
The RTM LAN card on the rear of the RMX 4000 provides connectivity to  
all the MCU modules. Use the following procedure to replace the RTM  
LAN card:  
1
Ensure that the power switch/circuit switch on the RMX 4000 is  
turned OFF (O).  
2
3
Remove the cables connected to the card.  
Unscrew the captive screws on the rear panel of the RMX 4000 that  
secure the RTM LAN card.  
4
Use the metal ejector levers to pull the RTM LAN card out of its slot  
in the backplane.  
5
6
Carefully slide the RTM LAN card out through the rear panel.  
On the card to be installed, move the ejector levers to their fully open  
position.  
7
8
Slide in the replacement RTM LAN card.  
Push the RTM LAN card firmly into the backplane, making sure it is  
properly seated in its slots.  
9
Ensure that the metal ejector levers are fully retracted into their  
housings.  
10 Tighten the captive screws on the rear panel of the RMX 4000 that  
secure the RTM LAN card.  
11 Reconnect the cables.  
12 Turn ON the RMX 4000.  
2-17  
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Chapter 2- Component Replacement  
Replacing the Fabric Switch Module (FSM 4000)  
1
Ensure that the power switch/circuit switch on the RMX 4000 is  
turned OFF (O).  
2
3
Loosen the captive screws that fasten the module to the MCU.  
Remove the Fabric Switch Module (FSM 4000). Use the metal ejector  
levers to pull the Fabric Switch Module (FSM 4000) out of its slot in  
the backplane.  
4
Carefully slide the Fabric Switch Module (FSM 4000) out through the  
front panel.  
5
On the card to be installed, move the ejector levers to their fully open  
position.  
6
7
Slide in the replacement Fabric Switch Module (FSM 4000).  
Push the Fabric Switch Module (FSM 4000) firmly into the backplane,  
making sure it is properly seated in its slots.  
8
9
Ensure that the metal ejector levers are fully retracted into their  
housings.  
Tighten the captive screws on the rear panel of the RMX 4000 that  
secure the Fabric Switch Module (FSM 4000).  
10 Turn ON the RMX 4000.  
2-18  
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