Polycom® RMX 1000™ System
User Guide
2.1.0 | July 2009 | 3150-16966-002
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Regulatory Notices
CE & UL Mark
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the
FCC Rules. Test limits are designed to provide
reasonable protection against harmful interference
when the equipment is operated in a commercial
environment. This equipment generates uses and
can radiate radio-frequency energy and, if not
installed and used in accordance with the
Polycom Inc., declares that the Polycom
RMX 1000 is in conformity with the following
relevant harmonized standards:
EN 60950-1:2001+A11:2004
EN 55022:2006
EN 55024:1998/A1:2001/A2:2003
EN 61000-3-2:2006
EN 61000-3-3:1995/A1:2001/A2:2005
UL Listed (USA)
instruction
manuals,
may
cause
harmful
interference to radio communications. Operation of
this equipment in a residential area is likely to
cause harmful interference, in which case the user
will be required to correct the interference at his or
her own expense.
CUL Listed (Canada)
Following the provisions of the Council Directive
1999/CE on radio and telecommunication
terminal equipment and the recognition of its
conformity.
Compliant with European Battery Directive 2006/66/EC
To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in
accordance with local and national regulations.
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Polycom RMX 1000 User Guide
Table of Contents
i
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Table of Contents
ii
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Polycom RMX 1000 User Guide
iii
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Table of Contents
CDR···························································································· 13-1
iv
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Polycom RMX 1000 User Guide
Appendix A: Connection Failure Diagnosis··························· 17-1
Appendix B: Telnet/Terminal Commands······························· 18-1
HyperTerminal Parameters ················································18-1
Login ·············································································18-1
Command Introduction·····················································18-2
Appendix C: Glossary ······························································ 19-1
Third Party Software Licenses ················································ 20-1
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1
System Overview
This chapter will serve as a brief introduction to the RMX 1000 system and its
major functions and features. The following chapters provide detailed
description about the installation of RMX 1000 system, as well as how to hold,
manage, monitor conferences and maintain the device.
RMX 1000
The Polycom real-time media conferencing platform (RMX 1000) is a
high-value multipoint platform for small IP networks or remote locations on
large IP networks.
The Polycom RMX 1000 provides the following features:
•
All-in-one (video, audio and contents) box is easy to install, configure,
and manage
•
Supports video conferences for devices supporting H.323 and SIP
protocol such as IP phones, SIP phones and Video
•
•
Provides high quality audio, video and content sharing
Provides the Polycom Lost Packet Recovery（LPR) function to ensure an
optimal experience even on sub-optimal networks
•
•
•
•
•
•
Familiar user interface and web interface (same as RMX 2000)
Siren 22 Stereo
Supports H.264 content
Simple Network Management Protocol (SNMP) Support
Security Socket Layer (SSL) certificate encryption Support
Tight integration with Polycom RSS 2000 – Recording and Streaming
Server
•
•
Supports internal reservation (optional), as well as external reservation
through Polycom CMA
Personal Conference Manager (PCM)
The Polycom RMX 1000 Multipoint Control Unit (MCU) meets International
Telecommunication Union-Telecommunication Standardization Sector
(ITU-T) standards for multipoint multimedia bridging devices, and meets
ETSI standards for telecommunication products.
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Chapter 1 – System Overview
LAN
PC
RMX 1000
HDX
RMX 1000
Web Client
IP Phone
Figure 1-1 Multipoint Video Conferencing Using a Polycom RMX 1000
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Polycom RMX 1000 User Guide
RMX 1000 Main Features
Video Display
Dynamic Continuous Presence (CP)
The dynamic Continuous Presence capability of the RMX 1000 system
ensures viewing flexibility by offering multiple viewing points and window
layouts for video conferencing. The Continuous Presence (CP) mode offers a
number of different onscreen layouts to accommodate different numbers of
participants and conference settings.
High Definition
High Definition (HD) refers to high-quality picture resolution. An
HD-compliant endpoint can connect to a conference at a resolution of
1280x720 (720p) and a bit rate of 832kbp ~ 2Mb.
Multiple Switching Modes
If the number of participants in a conference is higher than the number of
onscreen spaces in the selected layout, the RMX 1000 system supports
switching between video participants in one of these modes:
•
Voice activation
•
Administrator – specified (one or more participants configured for
display in a selected video window).
•
Lecture Mode – The lecturer is viewed in full screen by all conference
participants, while the audience is rotated through the lecturer’s view in
a “time-switched” mode.
H.239
An H. 239 compliant endpoint can simultaneously send or receive two
separate video streams: video and data. The data streams are treated
differently by the endpoint, and may be shown on separate screens. This can
be used for training, remote direction and displaying necessary information
for reporting.
Media Encryption
The system has an optional AES 128-bit media encryption mode, so the
conferencing connection is more secure.
LPR
LPR (Lost Packet Recovery) is a Polycom algorithm designed to protect IP
video calls from the impact of network packet loss. LPR offers five key
benefits:
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Chapter 1 – System Overview
•
•
Allows users to conduct high quality video calls over packet loss-prone
IP networks (DSL, cable, satellite, high contention LANs/WANs, etc.)
without suffering the effects of packet loss.
Protects video calls from short-term network issues by temporarily
adjusting the bit rate of the call in progress.
•
•
•
Reduces the jitter buffer and associated delay.
Allows an organization to use all available bandwidth for its video calls.
Protects all elements of the videoconference call; voice, video and
content.
IVR-Enabled Conferencing
The Interactive Voice Response (IVR) function lets participants perform
various operations during ongoing conferences according to voice prompts.
The participants use their endpoints’ keypads and remote control to interact
with the conference’s menu-driven scripts using Far-End Camera Control
(FECC) and DTMF codes.
Recording Link
The RMX 1000 system supports recording links similar to other Polycom
MCUs. This recording link can work with the Polycom RSS 2000 to record
the content of an RMX 1000 conference.
Conferencing Capabilities and Options
On Demand Conferencing
The following options are available when setting up conferences:
•
Instant Conference – Convene an instant one-time-only conference. The
conference is deleted from the MCU immediately after its completion.
•
•
Meeting Room – Meeting rooms are stored in the MCU memory,
without occupying any MCU resources until used. They can be activated
anytime.
Reserve a Conference – The reserved conference is stored on the CMA
(or RMX 1000, if using internal scheduling) and occupies resources only
during the specified timeframe. The system automatically initiates and
terminates the conference according to the reservation start and end
times. A user can reserve a conference by purchasing the CMA or
RMX1000 internal scheduling activation key.
Connection Methods
•
Dial-out: automatically connect pre-defined participants (automatic line
rate detection)
•
Dial-in:
―
―
Inbound calling by pre-defined participants
Inbound calling by undefined participants
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Directory Service
The RMX1000 fully supports the Global Address Book (GAB) and Microsoft
Lightweight Directory Access Protocol (LDAP) directory service, and enables
the user to share the GAB resources and view presence status
Conference Management and Monitoring Features
The Polycom RMX 1000 Web Client provides capabilities for management
and monitoring of participants and conferences as follows:
•
Lecture Mode in Continuous Presence conferences
•
Previewing snapshot of each participant site in the user interface (for
admin usage)
•
•
•
Far End Camera Control (FECC/LSD) in video conferences
Automatic termination of empty (no participant) conferences
Control of listening and broadcasting audio volume for individual
participants
•
Conference control via DTMF codes from participant’s endpoint or
telephone
•
•
•
•
Multimedia Encryption
SSL Certificate Encryption (Https)
Real-time display of all conferences and participants
Real-time monitoring of each participant’s connection status and
properties
•
•
Easily accessible Call Detail Records (CDR) for administrator
Active display of all system resources
User Interfaces
Web Interface
The system provides a user-friendly Web-based operations interface. To
conveniently and easily manage and monitor conferences, or maintain the
device, the user only needs to access the Web client program of the RMX
1000 system by using the IE browser at the PC. The Web interface is designed
for both administrator and operator level users.
Personal Conference Manager (PCM)
The Personal Conference Manager (PCM) is a menu-based onscreen interface
viewed on a participant’s endpoint. The user can perform common
conference operations using the endpoint’s remote control and onscreen
operation menus. The interface is designed for end users.
Full Integration with CMA
The RMX 1000 system can be completely integrated with the Polycom CMA
for centrally-managed scheduling. The CMA can manage RMX 1000 as
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Chapter 1 – System Overview
follows:
•
•
•
•
Viewing details of the RMX 1000 system
Modifying conference profiles and scheduling conferences
Monitoring ongoing conferences
Managing the ongoing conference and participants, e.g. extending the
conference time, terminating the conference, adding/deleting a
participant and sending notification E-mails to a participant.
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2
First Time Installation and
Configuration
Follow the procedure below to implement First Time Installation and
Configuration of the RMX 1000 system:
1
Hardware Installation and Setup
Configuration Preparations
2
3
―
―
Get the information needed for network configuration.
Get the product activation key.
First Time Configuration
―
―
―
―
―
Connect a PC to the RMX 1000
Log in to the Web interface
Modify the default IP address
Configure other network options
Synchronize the system time
Hardware Installation and Setup
Install the hardware and connect lines as described below:
1
2
Put the RMX 1000 product on a stable surface at the installation site.
Carefully take the RMX 1000 device out of the package. You can install
the device in the rack or position it on an even surface.
―
Mount the RMX 1000 in the rack: Install rack brackets, supplied by
the rack manufacturer, in the rack. Mount the RMX 1000 on top of
the rack brackets. Fasten the RMX 1000 to the rack with screws.
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Chapter 2 – First Time Installation and Configuration
Figure 2-1 Replace RMX 1000 on the rack.
―
Put the RMX 1000 on a safe, even, and clean surface.
3
Connect cables on the back panel of the RMX 1000:
―
―
Power Cable: Firmly insert the plug into the power socket to prevent
poor contact.
LAN Cable: Connect to the LAN1 port of the RMX 1000.
If you want to shut off the device, please first turn off the power switch. Do not directly
cut off the power supply or unplug the power cable.
Configuration Preparations
Obtaining Network Information
Before the first time configuration, obtain the information below from the
network administrator:
•
Confirm the IP network type (H.323, SIP or H.323&SIP) and related
configuration information.
•
The IP address, subnet mask, and default gateway IP address of the
RMX 1000 LAN port
•
•
(Optional) DNS server address
(Optional) Gatekeeper address, and the H.323 prefix and E.164 number
to be assigned to the RMX 1000
•
(Optional) SIP server address
Obtaining Product Activation Key
Before using the RMX 1000, you need to register and activate the device.
Follow the procedure below to obtain the product activation key. When you
power on and log in to the RMX 1000 for the first time, the system displays
the Product Activation dialog box, requesting you to enter a Product
Activation Key.
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Polycom RMX 1000 User Guide
1
2
Enter http://portal.polycom.com in the address bar of the browser to
access the login page of the Polycom resource center.
In the login box, enter your Email address and password, and then click
Login. If you are a new user, click the Register for an Account link for
registration.
3
Click Service & Support–> Product Activation -> Overview in the
upper navigation bar on the interface.
Figure 2-2 Service & Support Interface
4
Enter the Activate Your Product page. Enter the License Number and
Serial Number of the product in the Single License Number pane, and
then click the Generate button. You can find the license number and
serial number of the product from the document provided with the RMX
1000. Record the activation key displayed in the Key Code field.
Figure 2-3 Activation Key Generating Page
First Time Configuration
Connect PC to RMX 1000
1
Connect your PC to the LAN1 port (the LAN1 port is enabled by default)
of the RMX 1000 with a cross - over network cable, or connect your PC
and RMX 1000 to the same switch in the LAN. Turn on the power switch
at the RMX 1000.
2
3
Configure the IP address for your PC, which is in the same network
segment as the IP address of the RMX 1000.
The default IP address of the RMX 1000 before delivery is:
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Chapter 2 – First Time Installation and Configuration
―
―
―
IP address of the LAN1 port - 192.168.1.254
Subnet mask - 255.255.255.0
Default gateway IP address - 192.168.1.1
4
You can also view the current address information of the product using
the RMX 1000 Discover tool provided with the device.
a
b
Run the RMXDiscover.exe file in the CD provided with the product.
Click the Discover button to display the current address information
of the device.
Figure 2-4 RMX 1000 Discover Tool Interface
Logging in to Web User Interface
Please make sure that you are using IE 7.0 or Firefox 3.0(or above) browser in order
to get the best experience when working with RMX 1000 Web UI.
1
2
Run the Web browser on the PC. Enter http://<RMX 1000 IP address> in
the address bar, and then press Enter.
(Optional) Select a language for the Web interface from the drop-down
menu. If the browser or OS of your PC does not support the selected
language, the content is displayed in English.
3
On the Login screen, enter the default User Name (POLYCOM) and
Password (POLYCOM). Click the Login button to enter the Web
configuration interface.
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Figure 2-5 Logging in to the RMX 1000 Web Interface
4
The Product Activation dialog box is displayed. Fill in the activation key
obtained in Obtaining Product Activation Key in the Activation Key box,
and then click the Save button. Click the Close button.
5
6
The system displays a message asking whether to restart the system or
not. Click Restart Now to validate the activation.
After the system restarts, you can enter the Administration -> License
Information interface in the Web configuration interface to check the
activated functions. For the activated functions,
is displayed.
is displayed, or else
Modify the Default IP address
After accessing the RMX 1000 Web configuration interface, you can modify
the default IP address for the device based on the settings of your local
network.
1
Click the IP Network Services configuration item in the RMX
Management pane.
2
3
In the IP Network Services configuration pane, double-click or right-click
LAN 1 -> Properties.
In the LAN1 Properties interface, set the IP address obtained from the
network administrator, and configure the device for use on your local
network.
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Figure 2-7 IP Network Services – LAN Settings
Table 2-1 LAN Port Setting Parameters
Parameter
Description
Use LAN1
Enables/disables the network port.
If the user network is configured with a Dynamic Host
Configuration Protocol (DHCP) server, select this option
to automatically obtain the IP address.
DHCP
Deselect this option to use a static IP address, in which
case you need to configure the next three options.
IP Address
Set the IP address for this network port.
Set the Subnet Mask for this network port.
Subnet Mask
Set the gateway address of this port. If Set as Default is
selected and no matched static routes is found, the device
packets will be transmitted via this gateway by default. In
this case, a default route is displayed in the list of Routers
Gateway
The Network Address Translation (NAT) function of the
system enables you to translate the private network IP
address of packet into a public network IP address before
transmission. To enable NAT, select this check box and
then set the public network IP address to be displayed to
the outside in the NAT IP field.
NAT
Used in combination with the DHCP option. When the
DHCP check box is selected, this option allows you to
obtain the DNS server address automatically from a DHCP
server in the network.
Obtain DNS Server
Address Automatically
If you did not select the option for automatic DNS address
discovery, you must enter the preferred/alternate DNS
server addresses here for the device to resolve domain
names.
Preferred/Alternate
DNS Server
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Parameter
Description
Sets the speed/duplex modes for LAN ports. Supported
speed/duplex modes include 10/100M, Full Duplex or Half
Duplex, and the 1000M Network mode. You can also
select Auto to use Auto-Negotiation with the switch port.
LAN Speed
Note: Contact the network administrator before setting LAN
Speed, to ensure that the switch configuration is matched
with the MCU port.
Specifies the Maximum Transmission Unit (MTU) size
used in IP calls and Web communications. If the video
becomes blocky or network errors occur, packets may be
too large; decrease the MTU. If the network is burdened
with unnecessary overhead, packets may be too small;
increase the MTU.
MTU Size
Configuring Other Network Options (Optional)
If necessary, you can configure other network parameters according to the
following procedure:
1
Click the IP Network Services configuration item in the RMX
Management pane.
2
3
In the IP Network Services configuration pane, double-click or right-click
LAN 1 -> Properties.
Click the Routers tab, and set the routing table information according to
the network topology.
Figure 2-8 IP Network Services – Route Settings
Table 2-2 Routers Setting
Parameter
Description
Set the IP address for the sending router of packet
transmission.
Router IP Address
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Parameter
Description
Remote IP
Address
Set the target network address for packet transmission.
Set the subnet mask for the target network.
Subnet Mask
4
5
If your IP network type is SIP only, go to step 7.
To register the system to the gatekeeper, click the Gatekeeper tab, and
configure related parameters in accordance with the table below:
Figure 2-9 IP Network Services – Gatekeeper
Table 2-3 Gatekeeper Setting
Parameter
Description
Set the IP network type for the RMX 1000 system to
make a call. You need to set it based on the call type
used for the participant's endpoint. It can be set to:
H.323: Only H.323 calls are supported.
ƒ
ƒ
ƒ
IP Network Type
SIP: Only SIP calls are supported.
H.323 & SIP: H.323 and SIP calls are supported at
the same time.
Settings of the gatekeeper related parameters are
available only when the H.323 network type is selected.
Set whether or not to register with the gatekeeper. You
must check this option to set the parameters that follow.
Register to Gatekeeper
Primary (Alternate)
Gatekeeper
Indicates whether or not the device is registered with the
primary (or alternate) gatekeeper.
Set the IP address for the primary (or alternate)
gatekeeper.
Gatekeeper IP Address
The port number for the primary (or alternate)
gatekeeper.
Gatekeeper Port
System Prefix/E164.
Set the E.164 number for the system.
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Parameter
Description
Set the H.323 alias for the system.
System H.323 Alias
6
7
If your IP network type is H.323 only, go to step 8.
To configure the SIP server, click the SIP Server tab, and configure
related parameters in accordance with the table below:
Figure 2-10 IP Network Services –SIP Server
Table 2-4 Configuration Description of SIP Server Parameters
Parameter
Description
Set the IP network type for the RMX 1000 system to make
a call. You need to set it based on the call type used for the
participant's endpoint. It can be set to:
H.323: Only H.323 calls are supported.
ƒ
ƒ
ƒ
IP Network Type
SIP: Only SIP calls are supported.
H.323 & SIP: H.323 and SIP calls are supported at the
same time.
Settings of the SIP server related parameters are available
only when the SIP network type is selected.
Set the transport layer protocol used for communicating
with the SIP server. It needs to be consistent with the
protocol supported by the SIP server.
Transport Type
Specifies whether to register RMX 1000 to the specified
SIP server. You need to set the SIP server related
parameters after this function is enabled.
Register to Server
Displays the registration status of the SIP server.
Primary
Server/Alternate
Server
When registration of the preferred server fails, the
alternate server will function as the current in-use SIP
server.
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Chapter 2 – First Time Installation and Configuration
Parameter
Description
Provides the IP address of SIP server for registration
service.
Server Address
Provides the connection port of SIP server for registration
service.
Server Port
Provides the domain name of SIP server for registration
service.
Server Domain Name
User name provided by the SIP server for the registered
user.
User Name
Password
Password corresponds with the user name.
For communication with the SIP server when the RMX
1000 system is configured on the internal network, an
outbound proxy server is required to implement traversal
of the firewall/NAT. In this case, you need to set the IP
address and port number for the outbound proxy server.
Outbound Proxy
Server
8
Click the OK button to complete the configuration.
Synchronizing System Time
Before holding a conference using the RMX 1000 system, you need to first
synchronize the system time to ensure that the conference scheduling time is
consistent with your local time.
1
In the Web configuration interface, click Setup -> RMX Time to go to the
system time configuration interface.
Figure 2-11 RMX Time
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Polycom RMX 1000 User Guide
2
Select a time synchronization mode:
―
Select the Synchronize device time with a time server option to
synchronize the device time with a network time server. In this case,
enter the IP address or domain name for the time server in the Time
Server field.
―
Select the Synchronize Date&Time with My PC option to
synchronize the device time with your PC that is connected to the
system.
3
Click the Synchronize button to proceed with the synchronization. Then,
click Close.
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3
Basic Operation
This chapter introduces the Web UI components of the RMX 1000 and
common operations, and how to start a simple conference. The goal of this
chapter is to provide a quick guide on how to start a conference with
minimal effort.
RMX 1000 Screen Components
The Web configuration homepage of the RMX 1000 consists of five panes:
•
Conference List
RMX Management
List Pane
•
•
•
•
Address Book
Status Bar
Conference List
List Pane
Address Book
RMX
Management
Status Bar
Figure 3-1 Layout of the Web Interface
User Rights
You can log into the Web interface as a conference chairperson, an operator,
or an administrator.
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Chapter 3 – Basic Operation
RMX 1000 can support a maximum of 20 users simultaneously connected to Web UI.
The table below shows the operation abilities of users at different levels
when accessing the Web interface of the RMX 1000.
Table 3-1 List of User Rights
View
Chairperson
Operator
Administrator
Conference List
List Pane
√
√
√
√
√
√
√
√
√
√
√
Address Book
Status Bar
RMX Management
Pane
√
√
Conference Alert
√
√
√
√
√
√
Conference Status
Configuration Interface
System Operations
Chairperson
Operator
Administrator
Start Conference
√
√
√
√
√
√
√
√
√
√
√
Monitor Conference
Monitor Participant
Solve Basic Problems
Modify Device
Configuration
√
The administrator has all operation rights to the Web interface. Unless otherwise
specified, this guide describes the interface operations of an administrator.
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Pane Layout
Conference List
The Conferences list pane shows all the conferences running on the current
device and their relevant information, including status, ID, start time and
end time. Here you can create, delete, and lock conferences, as well as view
conference details. The title bar of the pane indicates the number of the
ongoing conferences.
Figure 3-2 Conference List Pane
If you log in as the conference chairperson, the pane only shows the
conferences with no chairperson password. To view the conferences for
which a chairperson password is set, enter the password in the Chairperson
Password box.
RMX Management
The RMX Management pane lists the menu options for conference
configuration, in addition to device maintenance and management. Only
users at administrator or operator levels can configure the menu options.
After an item is selected in the RMX Management pane, the corresponding
configuration items will be displayed in the List pane.
List Pane
The List Pane displays a list of the participants of the ongoing conference by
default. When you click a menu item in the RMX Management pane, the List
Pane displays the related parameter list. You can view all the property
parameters and make specific configurations. The panel title varies with the
selected option.
Status Bar
Located at the bottom of the Web interface, the status bar shows the system
alert information, H.323 link status, resources usage and MCU status.
•
System Alerts
The indication bar shows problems with the system. If there are
problems with the system, this indication bar turns red until all the
problems are solved.
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Chapter 3 – Basic Operation
Click System Alerts on the left part of the Status Bar to display the
•
•
H.323/SIP Link Status
This indication bar shows in real time the endpoints connected with the
system and relevant information. When an endpoint cannot be
connected to the device, Connected H. 323/SIP Link on the status bar is
highlighted in red. Click this control to open the H.323/SIP link status
Resources Usage
This indication bar shows the number of resources utilized in the system
and the number of resources available in the system.
For example,
indicates that 40
resources are available and 2 of them are in use. Click Resources Usage
to view details about resources usage. For the related description, see
•
MCU State
The following explains the information displayed in the MCU State area:
―
State: NORMAL- The MCU is functioning normally.
―
―
State: MINOR – The MCU has a MINOR problem but keeps working.
State: MAJOR- The MCU has a MAJOR problem. MCU behavior
could be affected and attention is required.
Address Book
The Address Book shows the participant information set on RMX 1000 and
the device information stored on the directory server (when the RMX 1000
integrates with a directory server). It enables users to easily add participants
listed in the address book to a conference. Here a user can create and delete
participants or groups, import and export the address book, etc. For more
information about the address book, see Section Address Book.
Common Operations
List Sorting
All the list items (such as the conference list, participant list and address
book list) on the Web interface can be sorted by parameter properties.
Click the desired column header in the list. When a small triangle (
)
appears, you can sort the list in ascending or descending order. After a list is
sorted by a column header in ascending (or descending) order, you can click
the column header again to sort it in opposite order.
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Figure 3-3 List Sorting
Right-click Shortcut Menu
The Web interface provides right-click shortcut menus for common
operations such as viewing detailed parameters, creating / deleting items,
etc. Alternatively, you can perform these operations by double-clicking the
corresponding list items or by using the corresponding buttons on the
toolbar of the pane.
Pane Sizing
Move the mouse pointer to the border of the pane; when the pointer turns
into an arrow, drag to size the pane while holding down the left mouse
button.
Confirm/Cancel
To confirm your settings on the parameter configuration interface, click the
OK button in the lower part of the interface. To abort your settings, click the
Cancel button.
Shortcut Windows Operations
To enable the user to easily operate RMX 1000, the system utilizes some
Windows shortcut keys.
•
After you select a target from the conference list, participant list, address
book list or another list, you can delete it by pressing the Delete key.
•
A user can perform standard batch-processing operations by pressing
Ctrl + targets or Shift + targets.
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Chapter 3 – Basic Operation
Starting a Conference
There are several ways to start a conference with the RMX 1000:
•
Create an instant conference through the conference list pane of Web
interface.
•
•
Directly start a conference using a video endpoint’s remote control.
Dial into a meeting room. A Meeting Room is a conference that is saved
in the MCU, without occupying any resources. It remains in passive
mode until it is activated by the first participant. For more information
•
Reserve a conference (optional): The reserved conference is stored at the
MCU and reserves system resources for the call’s specified time. The
system automatically convenes the conference according to the
reservation time. For more information about conference reservation, see
•
Start a conference in the Personal Conference Manager (PCM) interface.
This part describes how to create a conference instantly through the
Conferences pane and remote control. These two conference types can be
established only when the required system resources are available. They will
be deleted right after their completion to maximize system resources. A user
can view the current available resources in the system through the Resource
Report page of Web interface so as to better schedule conferences. For details,
Starting a Conference from the Conferences Pane
To start a conference from the Conferences pane:
1
Click the
button in the Conferences pane to display the New
Conference - General interface.
Figure 3-4 New Conference Page
The New Conference page displays the default conference name, duration,
profile of conference parameters, and the conference ID automatically
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allocated by the system. These options are configurable, but none of these
settings need to be modified to start a conference.
The conference chairperson or organizer should inform other participants of
the conference ID used for the conference, so that they can dial in.
If necessary, set the basic parameters for the conference and add participants
or related supplementary information as needed. For more information of
After completing the setup, click OK. After that, the conference list shows
that the new conference is running. If no participant is specified for the
conference, the status is displayed as
the conference.
, until a participant dials in to
Starting a Conference Using the Remote Control – Conference
on Demand
A user can enter the call character string that contains the conference ID
through the remote control, and directly start a new conference on RMX 1000.
The dialing string can vary according to the user's endpoint type, whether to
set the conference password and chairperson password, and whether to
invite other participants.
H.323 Endpoint
For an H.323 endpoint, if the endpoint has been registered to the same
gatekeeper as RMX 1000, the dial-in number consists of the E.164 prefix of
RMX 1000 and conference information (such as the conference ID, conference
password, chairperson password and participant address) in the format
below:
<RMX 1000 E.164 prefix>[Conference ID][##Conference
password][##Chairperson password][*Participant's E.164 prefix]
Here, the character in the <> symbol is mandatory, and that in [ ] is optional.
For example:
RMX 1000 E.164 prefix: 925
ID of the conference to be created: 1001
The table below shows the strings dialed by the endpoint under different
scenarios:
Table 3-2 Dial-in String Rule for H.323 Endpoints - Registered to GK
Scenario
Dial-in String
Create this conference
9251001
Create this conference and set:
Conference password: 1111
Chairperson password: 2222
9251001##1111##2222
9251001*123*321
Create this conference and invite:
Participant 1 - E.164: 123
Participant 2 - E.164: 321
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Scenario
Dial-in String
Create this conference, set the
above passwords, and invite the
above participants
9251001##1111##2222*123*321
If the gatekeeper is not configured on the network, the format of the dial-in
string is as follows:
<RMX 1000 IP address>[##Conference ID][##Conference
password][##Chairperson password][*Participant's IP address]
Here, the character in the <> symbol is mandatory, and that in [ ] is optional.
For example:
RMX 1000 IP address: 172.22.30.40
ID of the conference to be created: 1001
The table below shows the strings dialed by the endpoint under different
scenarios:
Table 3-3 Dial-in String Rule for H.323 Endpoints - Unregistered to GK
Scenario
Dial-in String
Create this conference
172.22.30.40##1001
Create this conference and set:
Conference password: 1111
Chairperson password: 2222
172.22.30.40##1001##1111##2222
Create this conference and
invite:
Participant 1 - IP address:
172.22.30.1
172.22.30.40##1001*172.22.30.1*172.22.30.2
Participant 2 - IP address:
172.22.30.2
Create this conference, set the
above passwords, and invite the
above participants
172.22.30.40##1001##1111##2222*172.22.30.1*
172.22.30.2
SIP Endpoint
For an SIP endpoint, if the endpoint has been registered to the same SIP
server as RMX 1000, the dial-in number of SIP endpoint consists of the static
route domain name of RMX 1000 and conference information (such as the
conference ID, conference password, chairperson password and participant
address) in the format below:
[Conference ID][$$Conference password][$$Chairperson password][*
Participant's TEL URI/SIP URI]@<RMX 1000 static route domain name>
Here, the character in the <> symbol is mandatory, and that in [ ] is optional.
For example:
RMX 1000 static route domain name: polycom.com
ID of the conference to be created: 1001
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The table below shows the strings dialed by the endpoint under different
scenarios:
Table 3-4 Dial-in String Rule for SIP Endpoints - Registered to Server
Scenario
Dial-in String
Create this conference
Create this conference and set:
Conference password: 1111
Chairperson password: 2222
Create this conference and invite:
Participant 2 - TEL URI/E.164：321
Create this conference, set the
above passwords. and invite the
above participants
1001$$1111$$2222*123*[email protected]
If the SIP server is not configured on the network, the format of the dial-in
string is as follows:
<Conference ID>[$$Conference password][$$Chairperson
password][*Participant's IP address or FQDN]@<RMX 1000 IP address>
Here, the character in the <> symbol is mandatory, and that in [ ] is optional.
For example:
RMX 1000 IP address: 172.22.30.40
ID of the conference to be created: 1001
The table below shows the strings dialed by the endpoint under different
scenarios:
Table 3-5 Dial-in String Rule for SIP Endpoints – Unregistered to Server
Scenario
Dial-in String
Create this conference
Create this conference and set:
Conference password: 1111
Chairperson password: 2222
Create this conference and invite:
Participant 1 - IP address:
172.22.30.1
1001*172.22.30.1*172.22.30.2@
172.22.30.40
Participant 2 - IP address:
172.22.30.2
Create this conference, set the
above passwords, and invite the
above participants
1001$$1111$$2222*172.22.30.1*172.22.30.2
@172.22.30.40
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Chapter 3 – Basic Operation
Dialing method between H.323 and SIP Participants
The RMX system can work as a gateway to enable the H.323 or SIP
participants inviting the SIP or H.323 participants when creating a
conference.
If the GK and SIP server are not configured on the network, dialing is
executed in the same way as for inviting the same IP type endpoint. For
dialing strings please refer to the previous section.
If the RMX 1000 and the endpoint are registered with the GK or SIP server,
the format of the dial-in string is as follows:
Dialing Direction Dial-in String
<RMX 1000 E.164 prefix>[Conference ID][##Conference
password][##Chairperson password]<* SIP participant's
TEL URI>
Here, the character in the <> symbol is mandatory, and that in
[ ] is optional.
H.323->SIP
Note: For an H.323 conference creator to invite a SIP
participant, if the H.323 endpoint has been registered to the
same gatekeeper as RMX 1000, the SIP endpoint needs to
register the SIP server with a numeric URI and the RMX 1000
should also register the same SIP server.
[Conference ID][$$Conference password][$$Chairperson
password]<* H.323 participant's E.164 prefix>@<RMX 1000
static route domain name>
Here, the character in the <> symbol is mandatory, and that in
SIP->H.323
[ ] is optional.
Note: For an SIP conference creator to invite an H.323
participant, if the SIP endpoint has been registered to the same
SIP server as RMX 1000, both the H.323 endpoint and the
RMX 1000 need to register the same gatekeeper.
In the gateway scenario, the user can create a conference between an H.323
participant and a SIP participant as a point-to-point call through the
procedures below:
1
Select the Terminate the call when last participant remains option in
the default profile and keep the default idle time value (0). For more
information about conference profile, please see Defining a Conference
2
Dial [RMX Prefix]*[another participant’s E.164 or SIP URI]
In that way, when one participant disconnects, the other participant will be
disconnected automatically like in a phone call.
•
•
•
Conference ID is not mandatory. If the user only dial the RMX 1000 E.164/IP plus
*participant’s E.164/SIP URI/IP, a conference will be created with a random NID.
The conference ID the user enters for creating a new conference must be unique -
different from existing conference IDs.
If only one password is entered, it will be defined as a chairperson password. In
this case, there won’t be a conference password and the user will receive the
chairperson privilege.
•
The conference password and chairperson password must be different. If a user
enters the same password for both, the call will be rejected.
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Connecting to a Conference–Dialing Methods
To connect an endpoint to an ongoing conference or meeting room, you can
use one of the dialing methods below:
•
Dial the IP address of the RMX 1000 system through the remote control
to connect the RMX 1000. If the system is registered to a gatekeeper or
SIP server, dial the E.164 prefix or SIP URL to connect to the system, and
then use the remote control to select a conference in the PCM interface to
•
Directly dial in to the conference using the remote control. For details,
see the following sections. In this way, the user must obtain the
conference ID and password (if the conference password or chairperson
password is set) first.
H.323 Endpoint
For an H.323 endpoint, if the endpoint has been registered to the same
gatekeeper as RMX 1000, the dial-in number consists of the E.164 prefix of
RMX 1000 and conference ID. If the conference to be dialed in is set with a
password, you need to add "##Conference password or chairperson
password".
For example:
RMX 1000 E.164 alias: 925
ID of the conference to be dialed in: 1001
Then, the endpoint dials 9251001
If the conference to be dialed in is set with the conference password 1111 and
chairperson password 2222
Then, the regular participant dials 9251001##1111
The conference chairperson dials 9251001##2222
If the gatekeeper is not configured on the network, the dial-in string consists
of the IP address of RMX 1000 and conference ID, separated with ##. If the
conference to be dialed in is set with a password, you need to add
##Conference password or chairperson password.
For example:
RMX 1000 IP address: 172.22.30.40
ID of the conference to be dialed in: 1001
Then, the endpoint dials 172.22.30.40##1001
If the conference to be dialed in is set with the conference password 1111 and
chairperson password 2222
Then, the regular participant dials 172.22.30.40##1001##1111
The conference chairperson dials 172.22.30.40##1001##2222
SIP Endpoint
For the SIP endpoint, you can use the remote control to directly dial in to the
conference only when RMX 1000 and endpoint are registered to the same SIP
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Chapter 3 – Basic Operation
server. If the endpoint is registered to another SIP server, you can only first
call the SIP URL of RMX 1000 to set up a connection, and then access the
conference by entering the conference ID as IVR service prompted or through
the PCM interface. The dial-in number of SIP endpoint consists of the static
route domain name of RMX 1000 and conference ID in the format below:
Conference ID [$$Conference password or chairperson password]@RMX
1000 static route domain name
Here, the character in [ ] is optional. It needs to be entered when the
conference is set with a conference password or chairperson password.
For example:
RMX 1000 static route domain name: polycom.com
ID of the conference to be dialed in: 1001
Then, the endpoint dials 1001@ polycom.com
If the conference to be dialed in is set with the conference password 1111 and
chairperson password 2222
Then, the regular user dials 1001$$1111@ polycom.com
The conference chairperson dials 1001$$2222@ polycom.com. If RMX 1000 is
not registered to an SIP server, the dial-in number consists of the IP address
of RMX 1000 or FQDN and conference ID in the format below:
Conference ID [$$Conference password or chairperson password]@RMX
1000 IP address or FQDN
Here, the character in [ ] is optional. It needs to be entered when the
conference is set with a conference password or chairperson password.
For example:
RMX 1000 IP address: 172.22.30.40
ID of the conference to be dialed in: 1001
Then, the endpoint dials 1001@172.22.30.40
If the conference to be dialed in is set with the conference password 1111 and
chairperson password 2222
Then, the regular user dials 1001$$1111@172.22.30.40
The conference chairperson dials 1001$$2222@172.22.30.40
If the conference ID the user entered does not exist, RMX 1000 will create a new
conference with this conference ID. For more information, see Starting a Conference
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4
Conference Profiles
A conference profile is used to pre-define the basic parameters for conference
scheduling, such as the bandwidth, encryption, and video quality. All
conferences will be created on the basis of conference profiles. By saving
conference profiles on the RMX 1000, users can conveniently and rapidly
schedule new conferences without performing repeated configurations. The
following parameters generally decide the video conference quality.
•
Bit Rate – The transmission rate of the audio and video streams. The
higher this value is, the better the displayed video quality.
•
Video Protocol, Video Format, and Frame Rate – These parameters
define the quality of the video picture. When an endpoint is connected to
the conference, it will select a video capability based on the video
parameters set for the conference. For example, if the video protocol for
the conference is H.264, an endpoint that supports the H.264 protocol
will select H.264 for video coding when it connects to this conference.
The following features are commonly used to define a conference:
•
H.239 Dual-stream – An H. 239 compliant endpoint can simultaneously
send and receive two channels of conference video streams: dynamic
conference video and PC screen contents.
•
Encryption – The system provides AES 128-based multimedia
encryption to strengthen conference security.
To set a conference profile, click Conference Profiles in the RMX
Management pane. The list pane shows the profiles saved on the current
device and their summaries.
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Chapter 4 – Conference Profiles
Figure 4-1 Conference Profile List
RMX 1000 is provided with default built-in conference profiles so that users
can create conferences easily.
Table 4-1 Default Conference Profiles
Profile Name
Parameter
Default_768_CIF_H264Content
(Default Profile)
H.264 dual-stream
768_4CIF_H264Content
384_CIF_H264Content
384_CIF_H263Content
2M_720p_H264Content
4CIF H.264, H.264 dual-stream
384 CIF, H.264 dual-stream
384 CIF, H.263 dual-stream
2M 720p, H.264 dual-stream
(Appears only if the H.264 720p
option is activated.)
Defining a Conference Profile
To create a conference profile, click the
button in the Conference Profile
list pane or right-click in the blank area in the pane, and then click New
Profile. The New Profile interface appears. The RMX 1000 fills in default
settings. For basic operations, you only need to define the display name of
the profile. To configure parameters, see the description below.
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Figure 4-2 New Profile Settings
General Settings
On the New Profile page, click the General tab to display the interface for
configuring general parameters. The table below explains the detailed
meanings of these parameters.
Table 4-4 General Parameters
Parameter
Description
Enter a unique name to identify this profile.
Display Name
Note: This is the only mandatory parameter when you
create a new profile.
Select the conference line rate. Line rate indicates the rate
that integrates video, audio, and data contents.
Line Rate
Encryption
Auto Mute
Set whether to enable the AES encryption function for this
profile.
Note:
ƒ
The RMX 1000 version for some geographic areas may
not allow for the encryption option.
ƒ
Encryption is an optional function of RMX 1000. This
function is only available after you purchase its license
and activate this function. To obtain this function, please
contact your supplier.
If this check box is selected, after an endpoint dials into the
conference, the RMX 1000 will automatically mute it.
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Chapter 4 – Conference Profiles
Parameter
Description
If this check box is selected, the system will automatically
terminate the conference when any of the following
conditions is satisfied:
ƒ
ƒ
ƒ
Before First Join - No participant joined within the
predefined period since the conference started. The
default idle time is 10 minutes.
Auto Terminate
After Last Quit - All participants have left the conference,
and the idle period has reached the predefined time.
The default idle time is 1 minute.
When Last Participant Remains - Only one participant
remained in the conference, and that period has
reached the predefined time. The default idle time is 1
minute.
Auto is selected by default, indicating that the system will
decide the number of allowed video participants according
to the number of actual idle resources when the
conference is created. When Auto is not selected, you can
specify the minimum number of video participants so that
the system can reserve the appropriate resources for this
conference when it is being held.
Minimum ports to be
reserved
Auto is selected by default, indicating that the system will
decide the number of allowed video participants according
to the number of actual idle resources when the
conference is created. When Auto is not selected, you can
set the maximum number of video participants. You can
add the maximum number of video participants set here
when you hold a conference using this template.
Maximum ports to be
used
Limit Personal
Conference
When this check box is selected, only the participant who
created this conference can view the PCM menu and
control the conference.
Management (PCM)
access to conference
creator only
With this option selected, the image of the first joined
participant will not be shown at his endpoint. Instead, the
endpoint of the first participant will display the default idle
images dispatched from the system when this participant
enters the conference.
First Participant in a
Call Slide
When the period a participant speaks reaches the
predefined time, this participant will become the primary
speaker. Under different video modes, the speaker's
image may be displayed in full screens on other
participants' screens or switched to the largest window in
the screen layout.
Talk Hold Time
Video Quality
To set the video quality parameters for the conference, click the Video
Quality tab. A user can adjust the quality parameters of the site image
during the conference, or define the quality parameters of the second channel
video when sharing the dual-stream contents.
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Figure 4-3 Video Quality Setup Page
Depending on the user's selection in People Video Definition, the profile can be
defined as two types of conference modes: the Continuous Presence (CP)
conference and the video switching conference.
•
CP conference: The endpoint screen can simultaneously display the
images of multiple sites. A user can also choose a preferred screen
layout. However, this mode occupies more MCU video resources.
•
Video switching conference: The system only forwards the video
stream without encoding or decoding. Therefore, this mode does not
utilize the MCU video resources, and more conferences can be held. In
the video switching conference, all the participants' endpoints use the
same bandwidth and video capability, and can only display one site at a
time. A user can use the voice activation feature to switch to see each
conference site. The maximum number of video switching conferences
supported by the system is equal to the number of participant
connection resources available and is not related to the video capability
of an endpoint. The video switching conference has the following
limitations:
―
―
―
Only one type of conference screen layout is supported
Only the lecture mode is supported.
Settings for the conference skin and Message Overlay are not
available.
―
―
Site name setting during a conference is not allowed.
The PCM menu is not available.
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Chapter 4 – Conference Profiles
Defining People Video Quality
To define the video quality of CP conference:
As described in the table below, select the highest resolution of CP
conference in the People Video Definition field.
Table 4-5 People Video Definition
Parameter
Description
It is used for the screen display of ordinary quality. The
conference video can be best encoded/decoded with the H.264
protocol and displayed with the CIF/SIF resolution, requesting
the lowest bandwidth requirement and occupying the minimum
system resources. In the conference, each endpoint only
occupies one video connection resource.
Up to H.264,
CIF/SIF
It is used for the screen display of high quality. The conference
video is encoded / decoded with the H.263 protocol and
displayed with the 4CIF/4SIF resolution and 15FPS frequency,
requesting a higher bandwidth. In the conference, each
endpoint only occupies one video connection resource.
Up to H.263,
4CIF/4SIF, 15FPS
It is used for the screen display of higher quality. The
conference video is encoded/decoded with the H.264 protocol
and displayed with the 4CIF/4SIF resolution. The endpoint
must support the H.264 protocol and the bandwidth cannot be
lower than 256Kbps. Each endpoint in the conference utilizes 2
video connection resources.
Up to H.264,
4CIF/4SIF
The conference video can be best encoded/decoded with the
H.264 protocol and displayed with 1280x720 (720p) HD
resolution, utilizing more system resources. The conference
under this mode has the following restrictions:
ƒ
The endpoint must support the H.264 protocol and 720p
resolution, and the bandwidth cannot be lower than 832Kbps.
Otherwise, the conference video will be degraded to the
4CIF/CIF resolution display or H.263 coding depending on
the capability of the endpoint that joins in the conference.
ƒ
ƒ
It supports only the Same Layout video mode, and the same
video layout is displayed for all the conference sites.
(Optional with
keycode) Up to
H.264, 720P
When there is no other CP conference concurred, the system
supports convening a maximum of 5 720p conferences at
the same time on condition that each conference only has
two participants and they all support 720p.
(Common Layout)
ƒ
When a 720p conference is ongoing, the screen of the
participant’s endpoint displays only the conference video. For
the PCM related information, see Personal Conference
Note: Up to H.264, 720P is an optional function of the RMX
1000 and will not be available until a license is purchased. If the
license for this function is not activated, the device does not
display the related options. To obtain this function, please
contact your supplier.
To define the video quality of video switching conference:
Select Video Switching Highest Common from the People Video Definition
field.
Each endpoint under this mode occupies only one video connection resource,
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and the conference video can be displayed with the best HD resolution of
1280x720 (720p). However, all the endpoints must support the H.264 protocol
and 720p resolution, and the bandwidth cannot be lower than 832Kbps, or
else the display of conference video will be, depending on the capability of
the participant's endpoint, degraded to the resolution of 4CIF or CIF, or
H.263 code.
The RMX supports a maximum of 20 video resources and 20 audio resources. The
number of connection resources supported by the device in the actual conference
depends on the number of resources purchased by the user.
Defining Content Video Quality
When the endpoint sends dual streams, the RMX 1000 system applies
different encoding and decoding policies to the people video stream and
content video stream. See the table below, which provides the video
parameters for setting the second channel of content image.
Table 4-8 Video Quality Parameters – Second-channel Video Dual-stream Definition
Parameter
Description
Set the video protocol used for the dual-stream video. You can
select the H.264 or H.263 coding/decoding algorithm based on
the endpoint capability and network bandwidth. When None is
selected, it indicates dual streams are not enabled.
Content Setting
Note: If this setting is H.264, when an endpoint that only
supports H.263 protocol joins in the conference, an H.264
endpoint that originally sent dual streams will terminate sending
dual streams and resend them using the H.263 protocol.
The H.239 protocol is used to send dual streams. You can
select three kinds of video quality as needed:
ƒ
ƒ
Graphics: For the standard video display
H.239 Setting
High-resolution graphics: For the graphic detail display of high
quality broader bandwidth is required.
ƒ
Live Video: For full-motion of dynamic video display. The
broadest bandwidth is required.
When this option is enabled, legacy endpoints that do not
support the H.239 protocol will still be able to view Content in
the conference. However, the Content video will be sent to
these endpoints instead of the People video when Content is
introduced to the conference. Legacy endpoints will not be able
to share content – they will only be able to view. Modern
endpoints which support H.239 will continue to view dual
streams (People and Content simultaneously) and be able to
share content.
Send Content to
Legacy
Endpoints
Video Settings
To set the screen layout of conference on the endpoint screen, click the Video
Settings tab on the New Profile interface.
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Chapter 4 – Conference Profiles
Figure 4-4 Video Settings
In the Video Mode drop-down menu, you can set the following video modes
for conference:
•
Lecture Mode: All the conference participants view the selected lecturer
in full screen, and the lecturer's endpoint will display the screens of
other sites in accordance with the layout set here. A user can specify a
lecturer after the conference is initiated. For details, see the lecture mode
•
•
Same Layout: All the participants' endpoints in the conference will
display the same screen image according to the layout set here. This
setting will allow sites to see their own loopback images, which are
normally not included as part of the layout.
Conference Layout: Each participant's endpoint in the conference can
display a different screen layout. In this mode, the operator can enter the
participant parameter page through the Web interface, and perform
personalized settings for the screen layout displayed on the video
endpoint of each site. For details, see Setting Conference Layout for
layout by operating the PCM interface via the remote control. For
Based on the selected video mode, a user can set to automatically select the
screen layout according to the number of added participants or specify a
fixed screen layout:
To set automatic layout:
1
Click Auto at the left part of the layout setting area to display the
automatic screen layout pane.
2
Select a maximum screen layout so that the conference site displays at
most the number of multi-screen windows set here. In this mode:
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―
―
When the number of participants is smaller than or equal to the set
number of multi-screens, the system displays the multi-screen image
according to the actual number of participants and in line with the
default rule. The table below shows the default rule.
When the number of participants is greater than the set number of
multi-screens, the system uses the voice activation feature, and
switches to display the first participants who speak loudest with the
largest multi-screen layout selected here. If the number of
participants is greater than 4 and the maximum selection is
system will display the first four participants who speak loudest
using the layout.
, the
Table 4-9 Default Rule of Automatic Layout
Number of Participants
Multi-screen Layout
1
2
3-4
5-6
7-8
9
10
11-13
14-16
16+
To specify a fixed layout:
1
Click at the left part of layout setting area the number of multi-screen
windows to be displayed to expand the corresponding layout pane.
2
Select a screen layout so that the conference site displays the participant's
image always according to the layout selected here.
Conference Skin Settings
Click the Skins tab in the New Profile interface to enter the interface for skin
settings. Here, you can define the background picture and outline color of the
CP image, and browse the skin effect in the browsing area at the lower part
of the interface.
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Chapter 4 – Conference Profiles
Figure 4-5 Meeting Room Parameter Setup Interface
Customize settings for the conference skin by referring to the table below:
Table 4-11 Parameter Description of Conference Skin
Parameter
Description
Background Picture
Select the background picture for the conference screen.
A user can respectively set the outline colors of screens for
the conference lecturer and regular participant.
Outline Color
Full Screen
When this option is selected, multi-screens will extend the
full screen, without spacing.
If the conference is set to a video switching conference, a user cannot set conference
skin on this interface.
Conference Recording
RMX 1000 can work with Polycom RSS 2000 recording server to record
conferences. Click the Recording tab on the New Profile interface to enter the
related information and set the recording parameters.
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Figure 4-6 Recording Parameter Setup Interface
The table below explains the configuration parameters.
Table 4-12 Conference Recording Configuration
Parameter
Description
If an RSS 2000 is available on your network, you can select
this option to enable the recording function.
Enable Recording
Select the start time of the conference recording:
ƒ
Immediately – The recording automatically starts
immediately after the first participant joins the conference.
ƒ
Upon Request – The operator or chairperson starts the
recording manually. After this option is selected, the
recording can be manually started through the Web interface
or DTMF function. For more information, see Recording
Start
If this option is selected, the endpoint screen displays the
recording indicator icon to inform participants that the
Enable Recording
Indication
conference is being recorded:
Note: Recording indication is not supported in video switching
conference and HD 720p conference.
Terminate
conference if
recording fail …
If this option is selected, the system will terminate the
conference when the recording fails or there is no endpoint in
the lobby.
Audio Only
If this option is selected, only the audio will be recorded.
•
The recording parameters can be set here only after the IP address of the RSS
2000 is configured on the Recording Link interface. For how to set Recording Link,
•
•
The Recording Link occupies one conference resource.
If the encryption function is enabled in the Conference Profiles->General
interface, recording will succeed only when the RSS 2000 also supports
encryption.
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Chapter 4 – Conference Profiles
Message Overlay
When a message needs to be sent to all the participants in a conference, you
can set the message overlay of conference to be displayed on all participants’
endpoint screens.
Click the Message Overlay tab on the New Profile interface to set the message
overlay parameters.
Figure 4-7 Message Overlay Setting Interface
Set the message overlay with reference to the table below:
Table 4-13 Description of Message Overlay Setting Parameters
Parameter
Description
Select this option to enable message overlay. Then you can
set other parameters.
Enable
Message Text
Font Size
Enter the content to be displayed.
Set the font size of the message overlay.
Set the color-matching scheme for the message overlay font
and background.
Color
Display
Repetitions
Move the slider to set the display times of the message
overlay.
Move the slider to set the display speed of the message
overlay.
Display Speed
Move the slider to set the vertical boarder of the message
overlay.
Vertical Border
Contrast
Move the slider to set the contrast of the message overlay.
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Site Name
A user can set the site name (endpoint name), so as to label each site when
viewed onscreen. The site name displayed for each connected participant
comes from the system name configured within the endpoint.
Click the Site Name tab on the New Profile interface to set the site name
parameters.
Figure 4-8 Site Name Setting Interface
Here, you can specify the displayed font size and position for the site name.
If Always show site name is selected, the name of each site will be always
displayed during the conference.
Advanced Options
A user can set advanced options in the conference profile to fine-tune video
and audio quality.
To set advanced options, click Advanced Options in the New Profile interface.
Figure 4-9 Advanced Options Setting Interface
The table below describes the related parameters.
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Table 4-14 Parameter Description of Advanced Options
Parameter
Description
This option is enabled by default. It is used to improve the
clarity of video received from an endpoint which has low
bandwidth and/or low resolution.
Video Clarity
Lost Packet Recovery (LPR) is an algorithm designed to
protect IP video calls against the impact of network packet
loss. This option is enabled by default. In case of packet loss
during network transmission, the packet recovery mechanism
will be automatically activated if the endpoint experiencing
packet loss also supports the LPR protocol. This function can
effectively improve the decreased video quality caused by
packet loss.
Lost Packet
Recovery
This option is enabled by default. It is used to prevent the
sound of near site echoing being played to the far site(s).
Echo Suppression
This option is disabled by default. It specifies whether the
system mutes audio sent to the far site when keyboard tapping
sounds are detected at the near site(s).
Keyboard Noise
Suppression
Modifying a Profile
To modify a saved profile, right-click in the Profile list, and then click Profile
Properties to modify its properties.
Deleting a Profile
To delete an existing profile, select it in the Profile list, and then click
.
Alternatively, right-click the profile to be deleted and then click Delete
Profile.
A profile in use cannot be modified or deleted.
Setting a Default Profile
After a default profile is set, the endpoint will use it when creating a
conference directly through the remote control. In addition, when a user
creates a meeting room, reserves a conference or holds an instant conference
via the Web interface, the default profile will be used unless otherwise
specified.
To set a default profile, right-click the profile to be defined in the Profile list,
and then click Set as Default. After that, the icon of the profile becomes
.
A profile with the AES encryption function enabled cannot be set as the default profile.
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5
Recording Link
The RMX 1000 supports the recording link function. It can work with the RSS
2000 to record conference content. After the recording setup is completed,
when the conference starts, the RMX 1000 will first call the participants in the
participant list, and then call the configured RSS 2000 to record the
conference. The recording link is displayed in the List pane as a regular
participant, thereby enabling users to view and control the recording status
easily.
To record a conference running on RMX 1000 through RSS 2000, configure
the related parameters according to the procedure below:
1
Configure the information of RSS 2000 to be connected in the Recording
Link interface. For details, see the text below.
2
The profile used for the conference has enabled the recording function.
Recording Setup
In the RMX Management pane, click Recording Link. The Recording Link
interface appears in the list pane located on the right side. Here you can view
the IP address and alias configured for the RSS 2000.
Figure 5-1 Recording Link
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Chapter 5 – Recording Link
Right-click the default empty link or configured RSS IP address in the
interface, and then click Properties to display the Recording Link -> General
interface.
General Settings
Figure 5-2 Recording Link - General
The table below explains the detailed meanings of these parameters.
Table 5-1 Parameter Description for Recording Link - General
Parameter
Description
RSS 2000 IP
Address
Enter the IP address of the RSS 2000 to be connected. This item
is optional if an alias is set in the Alias check box below.
Enter the E.164 number or H.323 alias of the RSS 2000 in
accordance with the selected alias type. This item is optional if
the IP address of the RSS 2000 is set.
RSS 2000 Alias
Alias Type
Note: If the alias is used for recoding call, both RMX 1000 and
RSS 2000 need to be registered to the same gatekeeper.
Set the alias type of the RSS 2000: H.323 or E.164.
DTMF Code Setting
To set the recording control operations and rights for use by connected
endpoints, click the DTMF Codes tab.
Figure 5-3 Recording Link - DTMF Codes
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The table below explains the detailed meanings of these parameters.
Table 5-2 Parameter Description for Recording Link - DTMF Codes
Parameter
Description
Name
Name of the recording operation
Set the remote control key combination used to perform the
operation. The default numbers can be customized. For
example, the default DTMF code for the Start Recording
command is *2, you can press the keys *2 to start conference
recording.
DTMF Code
Note: Before using the DTMF command, enable the DTMF
function of the endpoint according to that endpoint's instructions.
Set the rights of using DTMF codes. Chairperson indicates that
the DTMF is available to the conference chairperson only;
Everyone indicates that the DTMF is available to all
participants.
Permissions
Recording Control
When a conference is going on, you can view and control the status of the
configured recording link. In the Conferences list pane, select the desired
conference. Then the list pane located on the right side shows the defined
participants and connected participants, among which the recording link is
indicated by the
icon.
Figure 5-4 Recording Control
When a conference is going on, you can perform the following recording
control operations through the recording buttons in the list pane or the
right-click shortcut menu.
•
- Start recording
- Pause recording
- Stop recording
•
•
•
•
The conference chairperson can also control recording in the PCM interface. For
For more information about the recording control operations of the RSS 2000, see
RSS 2000 User Guide.
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Chapter 5 – Recording Link
Recording Properties
To view the status between the recording link and RMX1000, double-click the
recording link, or right-click it and select Properties to view parameters.
•
General – Displays the name, address, alias and other information.
•
DTMF Code – A participant can use DTMF codes to send commands to
the RSS server in real time, so as to easily complete recording operations.
•
Connection Status – Displays in real time the RSS-RMX1000 connection
status and disconnection cause.
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6
Meeting Rooms
A Meeting Room is a conference saved on the MCU in passive mode, without
using any system resources. A Meeting Room is automatically activated
when the first participant dials into it. Once activated, a Meeting Room
functions as any ongoing conference. All Meeting Rooms are based on a
Conference Profile. The RMX 1000 can support up to 5000 meeting rooms.
To set a meeting room, click Meeting Room in the RMX Management pane.
The list pane shows the meeting rooms saved on the RMX 1000 and their
summaries, such as the meeting room name, conference ID, conference
duration, conference password, chairperson password, and conference
profile. Here you can create, modify and delete meeting rooms.
Figure 6-1 Meeting Rooms List
Creating a Meeting Room
To create a meeting room, click the
button in the list pane or right-click
in the blank area of the pane and then click New Meeting Room. The New
Meeting Room -> General interface is displayed.
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Chapter 6 – Meeting Rooms
General Settings
Figure 6-2 New Meeting Room - General
The table below explains the detailed meanings of these parameters.
Table 6-1 Parameter Description for New Meeting Room – General
Parameter
Description
Set a unique name to identify the meeting room. When a
meeting room is created, the system will automatically
generate a unique name for it.
Meeting Room
Name
Select the profile to be used for this conference from the
drop-down list. The lower part of this option displays the major
parameter values defined for the profile:
Line Rate: The maximum bandwidth to be used by each
ƒ
participant in the conference.
Minimum ports to be reserved/Maximum ports to be
used: The minimum/maximum number of allowed
conference participants. Automatic indicates that the number
of video participants is determined according to the available
resource of the RMX 1000.
ƒ
Profile
The conference profile defines the basic parameters of
conference scheduling, such as the bandwidth, encryption,
and video quality. For more information on conference profiles,
system selects the default profile of the device by default.
Specify the conference duration in the range of 0-24 hours. The
input format is H:M and the default value is 2:0, namely, 2 hours.
Duration
When a meeting room is created, the system automatically
allocates a conference ID. You can also set a unique conference
ID on the device. To directly dial into the conference, the
participant must know its ID.
Conference ID
Enter the conference password. To connect to this conference,
the participant must enter this password. If this parameter is
empty, it means the conference has no password.
Conference
Password
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Parameter
Description
Enter the password that identifies the chairperson ID. The
system will authorize more rights to the chairperson. If this
parameter is empty, it means the conference has no
chairperson.
Chairperson
Password
When enabled, the system will not automatically call the
participants defined in the meeting room to join the conference
unless the administrator dials out manually.
Dial Out Manually
Participant setup
You can add the participant information to the invited participant list for the
meeting room. When the meeting room is activated, the system will
automatically call the participants defined in the meeting room to join the
conference. To set the invited participant list, click the Participants tab to
enter the relevant interface, as shown below.
Figure 6-3 New Meeting Room - Participants
You can add participants to the list in the following two modes:
To create a participant in the list:
1
Click the New button to create a participant.
2
The popup configuration interface is the same as that for adding a new
participant to the address book. For explanation on the configuration
parameters, see Creating a Participant in the Address Book.
To add a participant from the address book to the list:
1
Click the Add from Address Book button.
2
In the popup address book, select the participant to be added, and then
click the OK button. To select multiple participants at one time, click
these participants one by one while pressing down the Ctrl key, or select
adjacent ones while pressing down the Shift key.
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Chapter 6 – Meeting Rooms
To edit or delete a participant that is added to the list, select it, and then click
the Edit or Remove button. A user can also click multiple participants to be
deleted one by one while pressing down the Ctrl key, or select adjacent ones
while pressing down the Shift key.
The table below shows the meanings of other optional parameters.
Table 6-2 Parameter Description for New Meeting Room – Participants
Parameter
Description
This option is available only when the video mode for the
conference profile of meeting room is set to Lecture Mode.
adding participants to the list, you can select a participant from
the drop-down list to act as the lecturer. By default, Auto is
selected, meaning that the system uses voice activation to
switch between the layouts, and the participant who speaks
loudest will be selected as the lecturer. When the conference is
running under the Lecture Mode, all participants’ endpoints
display the lecturer in full screen, and the lecturer’s endpoint
can time-switch to display other conference sites in rotation.
Lecture
Only participants in
the above
participant list can
dial in
When this option is selected, only the participants defined in
the Participant List can dial into the conference.
If this option is selected, after you click OK, the system will
automatically send an email message to notify each participant
in the Participant List to join the conference. This option is
enabled only when SMTP is configured in the IP Network
Email Notification
Other Information
To configure other information for the meeting room, click the Information
tab. Here you can configure conference notes, site details, accounting
information, etc.
Modifying a Meeting Room
To modify a meeting room, double-click the desired meeting room in the
meeting room list; or right-click the meeting room, and then click Meeting
Room Properties. For explanation on the configuration parameters, see
Deleting a Meeting Room
To delete a meeting room from the device, select the meeting room to be
deleted in the meeting room list, and then click the button, or right-click
the meeting room, and then click Delete Meeting Room.
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7
Reservations
Multiple types of conference reservations can be implemented using RMX
1000. You can reserve a conference for one time or convene routine
conferences on a daily, weekly, or monthly basis as needed. The system
reserves resources for conferences, so the conference can be automatically
started at the preset time. The RMX 1000 can support up to 1000 reservations.
The reservation function is an optional function of RMX 1000 and will be available only
when the user purchases the license. The device does not display the related options
until the license for this function is activated. To obtain this function, contact your
supplier.
To configure a reservation, click Reservations in the RMX Management pane.
The list pane shows the related configuration interface. The reservation
function provides two configuration views: Calendar view and List view.
Figure 7-1 Reservation Setting Interface
Reservations Views
Calendar View
The Calendar view is displayed by default. It shows the distribution of
reserved conferences on the RMX 1000 in a standard chronological calendar
format. Under the calendar view, a user can switch to display the reservation
information sorted by Today, Day or Week. A user can also directly reserve
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Chapter 7 – Reservations
a conference on a specific date to make conference scheduling clearer. When
using the List view, click the button to switch to the Calendar view.
Switching Calendar Modes
Under the Calendar view, the system can display the calendar by day or by
week so that users can easily view reservations over time. By default, the
Week calendar is used to show the distribution of reservations.
To view the reservations per week:
1
At the Today or Day calendar mode, click the
button to show the
reservations in a week.
2
When necessary, click
or
button to show the reservations of
the previous week or next week.
To view the reservations per day:
1
In the Week calendar mode, select to show the calendar of today or
another day:
―
―
Click
Click
to show the conference reserved today;
to display the conference on the selected date in the
current calendar.
When necessary, click
the previous day or next day of the current date.
2
or
button to show the reservations on
List View
Under the reservation calendar view, click the
reservation list view.
button to switch to the
Figure 7-2 Reservation – List View
The list view shows all the reservations on the current device in a list. A user
can view all summaries of conferences, including the conference name,
dial-in ID of the participant, conference start time and duration, conference
password, chairperson password, and conference profile.
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Adding a Reservation
To reserve a conference:
•
Under the calendar view, click the
button on the pane, or right-click
at the blank area besides the selected calendar date and time, and then
click New Reservation.
•
Under the list view, click the
button on the reservation list pane, or
right-click at the blank area, and then click New Reservation.
On the New Reservation interface, you can set the basic conference
information, participants, reservation time, and other related
information. The procedures for setting the General, Participants and
Information tabs are the same as those for setting a meeting room. For
explanation on the configuration parameters, see Creating a Meeting
Room.
To set a reservation, click the Schedule tab to enter the reservation interface.
From the Schedule Mode drop-down menu, select the desired reservation
mode to reserve a once, daily, weekly, or monthly conference.
Reserving a One-Time Conference
A one-time reservation indicates that the reservation is only valid for one
occurrence and will automatically be deleted after the conference ends. To
reserve a one-time conference, select one of the following Schedule modes:
•
Permanent: The reserved conference, after being started, will not be
terminated until it is manually terminated or deleted by a chairperson or
web UI user. This option can be selected if you cannot estimate the
duration of the conference in advance.
•
Once: The reserved conference, after being convened, will terminate at
the specified time.
For either of the above modes, you need to set the Start Time of the reserved
conference. In addition, for the Once mode, you need to set the duration of
the reserved conference.
Figure 7-3 Reservation Setup - Once
Table 7-1 Parameter Description for Reservation Setup – Once
Parameter
Start Date
Start Time
Description
Set the start date of the conference.
Set the start time of the conference in the format of H:M.
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Parameter
Duration
Description
Set the duration of the conference in the format of H:M.
Reserving a Daily Conference
To reserve a daily conference, set Schedule Mode to Daily.
Figure 7-4 Reservation Setup - Everyday
The conference will be convened at the specified time every day. In the
specified period, this reservation is also deleted when the last conference is
terminated. The table below explains the configuration parameters.
Table 7-2 Parameter Description for Reservation Setup – Daily
Parameter
Start Time
Duration
Description
Set the start time of the conference in the format of H:M.
Set the duration of the conference in the format of H:M.
Set the start date of the recurrence range of the reservation.
Set the end date of the recurrence range of the reservation.
Start Date
End Date
Reserving a Weekly Conference
To reserve a weekly conference, set Schedule Mode to Weekly.
Figure 7-5 Reservation Setup - Weekly
The set conference will be convened at the specified time per week. In the
specified period, this reservation is also deleted when the last conference is
terminated. The table below explains the configuration parameters.
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Table 7-3 Parameter Description for Reservation Setup – Weekly
Parameter
Start Time
Duration
Description
Set the start time of the conference in the format of H:M.
Set the duration of the conference in the format of H:M.
Set the start date of the recurrence range of the reservation.
Set the end date of the recurrence range of the reservation.
Start Date
End Date
Specify the weekday on which the reserved conference will be
convened. Multiple weekdays can be selected. If you select the
Mon. and Fri. check boxes, the conference will be automatically
started at the specified time on every Monday and Friday.
Sun.~ Sat.
Reserving a Monthly Conference
To reserve a monthly conference, set Schedule Mode to Monthly.
Figure 7-6 Reservation Setup - Monthly
The conference will be convened at the specified time per month. In the
specified period, this reservation is also deleted when the last conference is
terminated. The table below explains the configuration parameters.
Table 7-4 Parameter Description for Reservation Setup – Monthly
Parameter
Start Time
Duration
Description
Set the start time of the conference in the format of H:M.
Set the duration of the conference in the format of H:M.
Set the start date of the recurrence range of the reservation.
Set the end date of the recurrence range of the reservation.
Start Date
End Date
Specify the day of month on which the reserved conference will
be convened. If you enter 1, the conference will be automatically
convened at the specified time on the first day of every month.
Date
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Chapter 7 – Reservations
At the specified time, the reserved conference will be convened automatically, the
conference icon will become , and the properties of the conference can be viewed
but cannot be modified. In addition, the conference list will show that the conference is
ongoing.
Modifying a Reservation
You can modify a reserved conference before it is convened.
To modify the parameters of a reservation:
In the reservation calendar view or list view, double-click the reservation to
be modified, or right-click this reservation and then click Reservation
Properties to enter the reservation parameter setting interface. For
explanation on the configuration parameters, see the previous section Adding
Deleting a Reservation
You can delete a reserved conference before it is convened.
Deleting a Reservation:
•
In the reservation calendar view, select the reservation to be deleted
from the calendar, and then click the button, or right-click this
reservation and then click Delete Reservation.
•
In the list view, select the reservation to be deleted from the list, and
then click the
button, or right-click this reservation and then click
Delete Reservation.
For a one-time reservation, you need to confirm in the popup message box
whether to delete it or not.
For a recurring reservation, in the reservation calendar view you need to
confirm in the popup message box whether to delete this specific reservation
or all occurrences of the event. In the list view, you need to confirm in the
popup message box whether to delete one reservation or all occurrences of
the event. If selecting Delete one, the page will turn to the reservation
calendar view letting you to select which one to delete.
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8
Address Book
You can use the address book provided by the RMX 1000 to store participant
information, such as the IP address and network communication protocol of
the participant’s endpoint. The address book enables you to conveniently
and easily add participants to a conference.
The grouping function of the address book simplifies the creation of a
conference. Different from the function of adding a single participant to the
conference, the grouping function can be used to quickly add two or multiple
participants to the conference at the same time.
If the RMX 1000 system is registered to a directory server, the address book
contains the following two types of directories:
•
Local Directory: Contains conference participants added by users
through the Web management interface of RMX 1000. These entries are
saved in the local RMX 1000 system, and can be edited, deleted, or
exported by users.
•
Global Directory: Contains information about Global Address Book
entries stored in the external directory server the RMX 1000 system is
integrated with. These address entries are stored in the directory server,
and cannot be edited using RMX 1000.
Located in the rightmost part of the Web interface, the Address Book pane
shows the participant information stored in the address book. A user can
perform multiple operations through the toolbar buttons at the upper part of
the pane (e.g. creating a participant, defining a participant group, deleting a
participant or participant group, refreshing the address book, switching to
display the address on the local or directory server, importing/exporting the
address book, and searching a participant).
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Chapter 8 – Address Book
Figure 8-1 Address Book
Adding a Participant to the Local Directory
You can add the information of a new participant to the local directory in the
following two ways:
•
•
Create a participant in the address book.
Add a participant in the ongoing conference to the address book.
Creating a Participant in the Address Book
Click the
button on the Address Book pane to add a new participant, and
enter the New Participants –> General interface.
General Settings
Figure 8-2 New Participants – General
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The table below explains the detailed meanings of these parameters.
Table 8-1 Configuration Description of New Participants – General
Parameter
Description
Name
Enter a name to identify the participant.
ƒ
ƒ
If the network type is set to H.323, enter the IP address of
the participant’s endpoint.
IP Address/Route
Address
If the network type is set to SIP, enter the route address of
the participant’s endpoint.
This item is optional if an H.323 alias or SIP address is set in
the Alias/SIP Address option below.
Select the network communication protocol used when the
participant's endpoint dials in to the conference: H.323 or SIP.
The option in the Alias/SIP Address drop-down list will change
along with the network type selected here.
Type
ƒ
If the network type is set to H.323, select the alias type of
H.323 or E.164 in the right drop-down list, and then enter the
related alias.
Alias/SIP Address
ƒ
If the network type is set to SIP, select the SIP address type
in the right drop-down list, and then enter the related
address.
This item is optional if the IP address of the endpoint is set.
If the device is a standard endpoint, select No Cascade.
If the device will be a cascaded link to another MCU, set the
master/slave relationship of the RMX 1000 relative to the
participant: If the RMX 1000 is the master, select Master,
otherwise select Slave. In the cascading mode, you need to
set the following three items: Dialing Direction, Extension, and
Password.
Cascade
Select the dialing direction:
ƒ
Dial-in: The participant's device dials in the conference at the
local RMX 1000.It is unnecessary to set the items Extension
and Password if this option is selected.
Dialing Direction
ƒ
Dial-out: The local RMX 1000 dials out to the participant’s
device.
Note: Dialing Direction is available only when the Slave or
Master is selected in Cascade option.
Use this field in case the user would like to send an extension
field to the remote end.
Extension
Password
Enter a DTMF code that will be sent upon connection to the
remote end.
If this option is selected, the participant will be defined as an
audio participant, and the system does not support video input
and output capabilities.
Audio only
To add a participant who must be reached by dialing through a Polycom VBP
(formerly known as V2IU), you need to enter the WAN IP address of the VBP in IP
Address and the E.164 number of the VBP-registered endpoint in Extension.
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Example of cascading configuration
There are two sets of cascaded RMX 1000 devices (RMX 1000_1 and RMX
1000_2). The information is as follows:
RMX 1000_1
IP: 172.22.176.9
E.164 Prefix (Register to a GK): 80
ID of Master Conference (Dial out from): 1234
RMX 1000_2
IP: 172.22.176.10
E.164 Prefix (Register to a GK): 86
ID of Master Conference (Dial into): 2222
Password of Master Conference (Dial into): 1111
To set the RMX 1000_1 as the master device and dial to the conference at the
RMX 1000_2, perform the following configuration at the RMX 1000_1:
Figure 8-3 Cascading Configuration – RMX 1000_1
At the same time, configure as follows at the RMX 1000_2:
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Figure 8-4 Cascading Configuration – RMX 1000_2
Advanced Setting
Usually, you only need to set the parameters on the General tab, and accept
other default settings of the system. To set advanced parameters, click the
Advanced tab.
Figure 8-5 New Participants - Advanced
The table below explains the configuration parameters.
Table 8-2 Configuration Description of New Participants – Advanced
Parameter
Description
Specify the line rate of the participant’s endpoint. Auto
indicates using the line rate specified by the RMX 1000
system.
Line rate
Move the corresponding slider to adjust the volume
Broadcast / Listen
Volume
transmitted/received by the participant. Each grid increases or
decreases the sound by 3dB. The adjustable range is 1~10 (in
the ascending order), while the default value is 5dB.
Set the Email address used by the participant to receive
conference notices from the system. Up to 2 Email addresses
can be set by separating them with a “;”. For example, enter
E-Mail
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Other Information
To add other information for the participant (company name, contact phone,
etc.), click the Information tab and configure Info1~Info4, then click OK.
Adding a Participant from an Ongoing Conference
You can also add a participant in an ongoing conference to the local directory.
Operate as follows:
1
2
Click the desired conference in the Conferences list pane.
On the list pane, select the participant to be added, and then click the
button or right-click the participant, and then click Add Participant to
Address Book.
Figure 8-6 Adding a Participant from an Ongoing Conference
Defining a Participant Group
A group is a collection of pre-defined participants. With the group function,
you can conveniently add a group of participants to the conference. For
example, to frequently convene conferences of the marketing department,
you can create a group named Marketing Team that contains the endpoints of
all the marketing department participants. You can invite all the members to
the conference to be convened.
To define a group:
1
2
3
4
In the Address Book pane, click the
area, and then click New Group.
button or right-click in the blank
The New Group page appears. Enter the name of the group in the Group
Name field, e.g. Marketing Team.
Click Add From Address Book. In the participant list that appears, select
the desired participant, and then click OK.
To select multiple participants at one time, click the desired participants
one by one while pressing down the Ctrl key, or select adjacent ones
while pressing down the Shift key. To delete an added participant from
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the group, select it and click Remove. You can also delete multiple
participants from the group.
5
Click OK on the New Group page to add the new group to the address
book.
Modifying a Participant/Group
To modify a participant or a group in the local directory, right-click the
participant or group to be modified in the list, click Participant Properties or
Group Properties to display and modify the detailed parameters.
Deleting a Participant/Group
To delete a participant or a group from the local directory, click the
participant or group to be deleted in the list, and then click the
button.
Alternatively, right-click the participant or group, and then click Delete
Participant or Delete Group. In the confirmation dialog box that appears,
click OK.
You can also select the participant or group to be deleted, and then press the
Del key to delete it.
Importing and Exporting the Local Directory
Exporting the Local Directory
A user can export entries from the local directory as a .csv file, for the
purpose of backup or sharing between RMX 1000 devices. Directory lists
from other devices (such as VSX or HDX endpoints) can not be backed up
from or restored to the RMX 1000, even though the file format (.csv) may be
the same.
To export the local directory:
1
2
3
Click the
button at the upper part of address book pane.
The dialog box for downloading file appears. Click Save.
Select or enter the path of saving this file at the local computer, and then
click Save. The local address book will be saved at this specified path as
a .csv file.
Groups defined in Address book can not be exported.
Importing the Local Directory
To import the local directory:
1
2
Click the
button at the upper part of address book pane.
The interface for importing the address book appears. Click Open.
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Chapter 8 – Address Book
3
Select or enter the path where the address book file (.csv) to be uploaded
is located, and then click Open to return to the interface for importing
the address book.
4
Click Upload.
When uploading an address book file, conflicting participant addresses will not be
overwritten.
Directory Service
If the RMX 1000 system is successfully integrated with a directory server, the
list of participants in the directory server will become the RMX 1000 address
book.
Configuring Directory Service
In the Web interface, click the Setup->Directory Service menu item at the
upper left part to enter the Directory Service interface.
The RMX1000 supports the GAB and LDAP directory service modes. Select
the mode supported by the directory server that is provided by your local
network. None is selected by default, indicating that directory service is not
used. Depending on different directory service modes selected from Type by
users, the system requires configuring different parameters.
GAB Server
To register RMX 1000 to the GAB server, select GAB from Type.
Figure 8-7 Directory Service - GAB
Configure parameters in accordance with the table below:
Table 8-3 GAB Configuration Parameters
Parameter
Server
Description
Set the IP address of GAB server.
Enter the password (if available) of global directory.
Password
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LDAP Server
To register RMX 1000 to the LDAP server, select LDAP from Type.
Figure 8-8 Directory Service - LDAP
Configure parameters in accordance with the table below:
Table 8-4 LDAP Configuration Parameters
Parameter
Server
Description
IP address of the LDAP directory server
LDAP server port No.
Server Port
Base Distinguished
Name (DN)
LDAP Base DN
LDAP authentication type. Depending on different
authentication types selected by users, the system
requires configuring different options.
Authentication Type
Use Secure Socket
Layer (SSL)
Specify whether to use SSL secure transmission or not.
LDAP server domain name
Domain Name
Bind Distinguished
Name (DN)
LDAP bind DN
User Name
Password
User name of the LDAP directory
Enter the password (if available) of LDAP directory.
After the configuration is finished,
service is successfully registered, or else
will be displayed if the directory
is displayed.
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Viewing the Global Directory
After the directory server is successfully registered, the global directory
buttons ( ) on the address book pane will be activated. The
table below defines the functions of these buttons:
Table 8-5 Function Definitions of Global Directory Buttons
Button
Function
The global directory will be automatically refreshed at regular
intervals to synchronize the address change on the directory server.
You can click this button to manually refresh the global directory.
This button is available when the global directory list is displayed.
Click this button to switch to the local directory list.
This button is available when the local directory list is displayed. Click
this button to switch to the global directory list.
Display both the local and global directory lists.
Click the
button on the address book pane to display the global
directory list, as shown below. The list shows the information of other
endpoint sites registered to the directory server. The green icon indicates that
this endpoint can be used to dial in to the conference, and the grey icon
indicates that this endpoint is offline.
Figure 8-9 Global Directory List
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Searching Directory Entries
A user can use the Search function of address book to quickly find the
specified participant or participant group when the address book stores the
information of numerous participants.
To search for a participant or participant group, enter the name of participant
or participant group to be queried in the search box
on the
address book pane, and click the button. You can enter the full name of
the participant or group if that information is known, or the first part of the
name if the entire name is not known.
To return to the address book after searching, clear the entered keyword, and click to
re-query.
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9
Conference/Participant
Monitoring
Through the real-time conference-monitoring platform of the system, you
can easily monitor ongoing conferences, track participants and conference
progress, and perform control operations as needed. With the RMX 1000, you
can implement two types of monitoring operations:
•
Conference monitoring – On the main window, view the ongoing
conferences and information about the specified conference and
specified video, and change the conference control, management and
other parameters as needed.
•
Participant monitoring – View the status and detailed parameters of
participants, change the screen layout of the endpoint, and set a message
overlay to be viewed by the site.
Conference Monitoring
Viewing Conferences List Pane
The Conferences list pane always shows information about ongoing
conferences. The table below explains conference information.
Table 9-1 Conference Information
Parameter
Conference Information
Name
The interface displays the conference name.
The interface displays the status of the ongoing conference. No
indication will be displayed if the connection of participants is
normal. Corresponding indicators appear with a warning icon at the
occurrence of the following statuses:
ƒ
ƒ
ƒ
Audio – Problems with the participant’s audio
Empty – No participant is connected.
Faulty Connection – Participants are connected, but the
connection is problematic.
Status
ƒ
ƒ
Not Full – Not all the defined participants are connected.
Partially Connected – The connection process is not yet
complete, and the video channel has not been connected.
ƒ
ƒ
Single Participant – Only one participant is connected.
Video– Problems with the participant’s video
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Parameter
ID
Conference Information
The Conference ID assigned to the conference
Conference start time
Start Time
End Time
The time the conference is expected to end
Viewing Conference Parameters
In addition to the status information shown in the conference list, you can
view detailed parameters of an ongoing conference. Double-click the desired
conference or right-click the conference, then click Conference Properties.
The Conference Parameters interface shows the configuration of the conference.
Here you can change the end time, password and chairperson password of
the conference, adjust the conference layout, set the conference message
overlay and conference name, etc. The unavailable options cannot be
modified.
Conference Control
Previewing the Conference
The snapshot of each conference site is available to users. Select the
conference to be previewed on the conference list pane, and click the
button to show the snapshot of each conference site.
Changing End Time
When a conference is created, its duration is also set. The default duration is
2 hours.
When a conference is occurring, you can extend or shorten its duration by
changing its end time. You can also manually delete an ongoing conference.
To change the conference duration:
1
Double-click the desired conference in the Conferences list pane.
2
On the General tab of the Conference Parameter interface, change End
Time, and then click OK.
The conference duration cannot exceed 24 hours.
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To manually terminate a conference:
1
In the conference list, click the conference to be deleted, and then click
the button, or right-click the conference, and then click Delete
Conference.
2
In the confirmation dialog box that appears, click OK.
Locking/unlocking a Conference
After an ongoing conference is locked, any endpoint that is not already part
of the participant list cannot dial into the conference actively. After the
conference is unlocked, any endpoint can dial into the conference.
To lock or unlock a conference, select one of the following two modes:
•
Select the conference in the conference list, and then click the locking
button /unlocking button on the pane, or right-click the
conference, and then select Conference Lock/Conference Unlock from
the shortcut menu.
•
Double-click this conference to enter the conference parameter interface.
On the Advanced tab interface, select or deselect the Conference Lock
check box.
Setting the Talk Hold Time
In the voice activation mode, if the talk of a participant reaches the set time,
this participant will be automatically set to the speaker. In different video
modes, different display rules apply to the speaker's endpoint:
•
In the Lecture Mode, if a user sets to automatically select a lecturer
through voice activation, the speaker will become a lecturer and be
displayed in full screens at other participants' endpoints, and the
speaker's endpoint will display the screens of other sites.
•
In the same video mode, the image outline at the speaker's endpoint will
be highlighted when multi-screen windows are at the same size. While,
if the multi-screen windows are at different sizes, the image of the
speaker's endpoint will be switched to the largest window.
To set the talk hold time, double-click this conference to enter the conference
parameter interface. Enter the time in the Talk Hold Time text box on the
General tab interface, in the range of 2-60 seconds.
Changing Conference and Chairperson Passwords
1
In the Conferences list pane, double-click the desired conference.
2
On the General tab, set Conference Password and Chairperson Password,
and then click OK.
Changing Conference layout
You can change the video mode and screen layout of an ongoing conference.
The initial video mode and screen layout of the conference is in accordance
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with the conference profile.
To select a conference video mode:
1
2
3
In the Conferences list pane, double-click the desired conference.
Click the Video Settings tab on the conference parameter interface.
Select the required mode in Video Mode.
―
Lecture Mode: All the participants’ endpoints will display the
lecturer in full screens, and the lecturer’s endpoint will display other
participants according to the layout set here. After this option is
selected, the Lecture option is activated. Specify a lecturer in the
drop-down list. Auto indicates that the voice activation feature will
be used to select the participant whose talk time reaches the defined
duration as the lecturer. For settings of the talk hold time, see Setting
―
―
Same Layout: All the participants' endpoints in the conference will
display the same image according to the layout set here. This setting
will allow sites to see their own loopback images.
Conference Layout: All the participants' endpoints in the conference
can be freely defined to display various multi-screen layouts.
Set the layout
Based on the selected video mode, a user can set to automatically select the
screen layout according to the number of added participants or specify a
fixed screen layout.
To set automatic screen layout:
1
Click Auto at the left part of the layout setting area to display the
automatic layout pane.
2
Select the maximum screen layout so that the conference site displays at
most the number of multi-screen windows set here. In this mode:
―
―
When the number of participants is smaller than or equal to the set
number of multi-screens, the system displays multi-screen image
according to the actual number of participants and in line with the
default rule. For the default rule, see Table 4-9Default Rule of
When the number of participants is greater than the set number of
multi-screens, the system uses the voice activation feature, and
switches to display the first participants who speak loudest with the
largest multi-screen layout selected here. If the number of
participants is greater than 4 and the maximum selection is , the
system will display the first four participants who speak loudest
using the
layout.
To set fixed screen layout:
Click the desired layout number, and then select the desired layout. The
interface shows the thumbnail of the layout. For the video display in each
video window, you can select one of the following modes from the
drop-down list:
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•
•
Auto: This option is selected by default. Each multi-screen window will
automatically select to display a conference site based on the
information about connected participants.
Auto Scan: After this option is selected, if the set multi-screen number is
smaller than the number of connected participants, the window will
display images of the rest participants in turn, and the time interval for
switching between the conference sites is the value of Auto Scan
Interval.
•
Directly select an endpoint conference site to be displayed at the
window.
In the Same Layout mode, participants will view the video of their conference sites.
Setting the Conference Message Overlay
When a message needs to be sent to all participants in a conference, you can
set the message overlay to be displayed on all participants’ endpoints screen.
To set a message overlay:
1
In the Conferences list pane, double-click the desired conference.
2
On the conference parameter interface, click the Message Overlay tab,
and set the required parameters.
Table 9-2 Setting Message Overlay
Parameter
Description
Select this option to enable message overlay. Then you can
set other parameters.
Enable
Message Text
Font Size
Enter the content to be displayed.
Set the font size of the message overlay.
Set the color-matching scheme for the message overlay font
and background.
Color
Display
Repetitions
Move the slider to set the display times of the message
overlay.
Move the slider to set the display speed of the message
overlay.
Display Speed
Move the slider to set the vertical boarder of the message
overlay.
Vertical Border
Contrast
Move the slider to set the contrast of the message overlay.
Setting the Site Name
The site name is also the endpoint name, which marks each site on the
viewed screen. The site name displayed at each participant's endpoint comes
from the system name set for the endpoint.
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To set the site name:
1
2
In the Conferences list pane, double-click the desired conference.
On the conference parameter interface, click Site Name to enter the
site-setting interface. Select the Always show site name check box, and
set the related parameters. You can set Font Size and Display Position.
In the video switching conference mode, you cannot set the conference Message
Overlay or site name.
Participant Monitoring
Figure 9-2 Participant Monitoring Pane
When a conference is ongoing, you can view detailed status and properties of
each participant's endpoint and perform related setup and operations
through the Participants list pane.
Viewing Participant List
Click an ongoing conference in the conference list. The list pane then shows
all the participants connected to the conference and those not connected to
the conference but added to the participant list.
Table 9-3 Description of Participant List Parameters
Parameter
Description
Displays the name and type of the participant:
Audio Participant – Connected to an audio user
Video Participant – Connected to a video user
－ Recording Link
ƒ
Name
ƒ
ƒ
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Parameter
Description
Displays the connection status of the participant:
Connected – The participant is successfully connected
ƒ
to the conference.
Disconnected – The participant is disconnected from
the conference. This status applies only to defined
participants.
ƒ
Partially Connected – The connection process is not yet
complete, and the video channel has not been connected.
ƒ
Status
Connecting – The participant is being connected.
ƒ
ƒ
Redialing – The participant is not be connected
successfully and now being redialed.
Faulty Connection – The participant is connected, but
problems occurred in the connection, such as
synchronization loss.
ƒ
Displays the participants role or function in the conference:
ƒ
ƒ
– Regular participant
– The participant will be defined as the conference
chairperson and have more privileges to manage
conferences through the endpoint interface.
Role
ƒ
ƒ
– The participant is defined as the lecturer.
– The participant is defined as both the lecturer and the
chairperson.
IP Address
Alias
The participant’s IP address
The participant’s Alias Name
Dial-in – The participant dialed the conference.
Dial-out – The MCU dialed the participant.
ƒ
ƒ
Dialing Direction
Displays the status of the participant’s audio channel: If the
participant’s audio connection is normal and the channel is
neither muted nor blocked, no indication is displayed.
Muted - The selected endpoint is muted so that its audio
cannot be sent to other conference sites.
ƒ
ƒ
ƒ
ƒ
Audio
Blocked – The selected endpoint is blocked so that it
cannot hear the audio of other conference sites.
– The selected endpoint is muted and blocked at the
same time.
Lecturer - The selected endpoint is the lecturer or the
primary speaker.
Displays the status of the participant’s video channel: If the
participant’s video connection is normal and the channel is
neither suspended nor secondary, no indication is displayed.
Video
ƒ
Suspended – Video transmission from the endpoint to
the conference is suspended.
Secondary – Participant is connected only through the
ƒ
audio channel due to problems with the video channel.
Indicates that the endpoint is using encryption for its
connection to the conference
Encryption
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Parameter
Description
The participant has the Far End Camera Control (FECC)
Token and is capable of conducting FECC.
FECC Token
Content Token
FECC Token can only be allocated to one participant at one
time. If no partipant uses the FECC function, this icon is not
displayed.
The participant is sending dual streams.
Viewing Participant Properties
To view detailed parameters of a participant, double-click the desired
participant in the participant list, or right-click the participant, and then click
Participant Properties.
The parameters displayed on the General, Advanced and Information tab pages
are the same as those for adding a new participant. For explanation on
The Connection Status tab shows the status and detailed information of the
participants, including time of connecting / disconnecting, cause of
disconnecting, network transfer rate, packet loss ratio, audio, video, etc.
In the Multimedia Settings tab page, you can set whether to mute, block, or
suspend a participant or not.
Participant Control
You can control and modify the participant’s connection status of an ongoing
conference through the buttons in the Participant list pane, the Participant
right-click shortcut menu, and the Participant Properties interface.
The table below explains all the buttons in the Participant list pane.
Table 9-4 Buttons in the Participant List Pane
Button Name
Description
Define a new participant. For more information about
New
Participant
Connect
Participant
Connect a disconnected defined dial-out participant to
the conference.
Disconnect
Participant
Disconnect the participant from the conference.
Delete
Participant
Delete the selected participants from the conference.
Mute the audio transmission from the participant to the
conference. The Audio Muted indicator appears in the
Participants List and the Unmute Audio button becomes
Mute Audio
active ( ).
Participant’s audio transmission to the conference
Unmute Audio
resumes. The Mute Audio button becomes active (
).
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Button Name
Description
Suspend the video transmission from the participant to
the conference. The suppressed participant’s video is
not transmitted to the conference but the participant still
receives conference video. The Suspend Video
Suspend Video
indicator appears in the participant list and the Resume
Video button becomes active ( ).
Participant’s video transmission to the conference
resumes. The Suspend Video button becomes active
Resume Video
Block Audio
(
).
To block the audio transmission from the conference to
the participant. When blocked, the participant can still
be heard by the conference. The Audio Blocked
indicator appears in the Participants List and the
Unblock Audio button becomes active ( ).
Conference audio transmission to the participant
resumes. The Block Audio button becomes active
Unblock Audio
(
).
Add Participant Open the address book, and then select the desired
to Address
Book
participants. For more information about the address
Start Recording Start conference recording.
Pause
Recording
Stop conference recording temporarily.
Stop Recording Terminate conference recording.
In the participant list, right-click any connected participant to display the
shortcut menu. Through this shortcut menu, you can conduct common
participant control operations. If you right click an unconnected but defined
participant, the shortcut menu only provides some of the above operations.
Control Operations
Setting Conference Layout for Participant’s Endpoint
If the layout mode is set to Conference Layout on the conference parameter
interface, you can customize the layout of each participant’s endpoint at the
Web interface.
To define the screen layout of each participant:
1
In the participant list, double-click the participant to be defined, or
right-click this participant, and then click Participant Properties to enter
the participant parameter interface.
2
3
Click the Video Settings tab, and then select Personal from Layout Type.
Set layout for the endpoint. The procedure for setting layout here for the
endpoint is similar to that for setting conference layout. For more
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•
•
The layout set at the Participant Properties page takes effect only for this
participant’s endpoint.
The layout set at the Participant Properties page is prior to that set on the
Conference Properties page. In other words, the layout set here is adopted for the
participant’s endpoint, not being affected by the setting of conference layout.
Move a Participant between Conferences
You can drag a participant from a running conference directly into another
conference through the Web management interface. Then, based on video
parameters defined for the target conference, the system will automatically
adjust the video capability when the participant is connected.
To move a participant:
1
Click the name of the participant to be moved, and drag it as pressing
the left mouse key. You will find the cursor changes to
.
2
Drag the participant onto the conference to join on the conference list
pane, and release the left mouse key when the conference is highlighted.
Figure 9-3 Moving a Participant
You cannot move a participant between an encrypted conference and a
non-encrypted conference.
Setting Message Overlay for an Endpoint
You can choose to display message overlay to an individual participant and
not the entire conference.
To set a message overlay for a participant’s endpoint:
1
In the participant list, double-click the participant to be defined, or
right-click this participant, and then click Participant Properties.
2
On the Participant Properties interface, click the Message Overlay tab. The
steps for setting up message overlay here are similar to setting up
message overlay on the conference parameter interface. For more
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•
•
For an HD conference, the system does not provide the message overlay function.
The message overlay set at the Participant Properties page supersedes any
message overlay set on the Conference Properties page. When the two settings
conflict with each other, the message overlay on the participant’s endpoint screen
is displayed as follows: The participant’s message overlay, even if set later than
the conference overlay, immediately replaces the conference level message
overlay. The conference level overlay will not be displayed until the participant
level overlay is finished displaying.
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10
Users and Connections
Users who are defined in the Web interface can log into the Web
management interface to complete authorized operations. The RMX supports
three user connection levels:
•
Chairperson
Operator
•
•
Administrator
A Chairperson can only manage ongoing conferences and participants. The
Chairperson does not have access to the RMX configurations and utilities.
An Operator can perform all the RMX tasks a Chairperson does. In addition,
Operators can also view the RMX configurations.
An Administrator can perform all the tasks of Chairpersons and Operator
users. In addition, Administrators can perform all configuration and
maintenance tasks.
Administrator and Operator users can verify which users are defined in the
system. Neither of them can view the user passwords, but an Administrator
can change a password.
The Users Pane lists the currently defined users in the system and their
authorization levels. The authorization level dictates a user’s capabilities
within the system. The pane also enables the administrators to add and
delete users.
The RMX 1000 is shipped with a default Administrator user called
POLYCOM, whose password is POLYCOM. However, once you have
defined other Administrator users, it is recommended to modify the default
password.
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Chapter 10 – Users and Connections
User List
Figure 10-1 User List Pane
To view the defined users for the current system, click Users in the RMX
Management pane. The defined user list appears in the list pane located on the
right side.
The user name displayed in the list is the login name for the user to connect
to the device’s Web pages, with its permission level indicating the user’s
authorization level.
Click a column header to automatically sort users by name or authorization
levels, which makes it easy for the administrator to manage users.
Defining New User
Only users with Administrator privileges are allowed to define new users.
To create a new user, click the button in the User List pane or right-click
in the blank area of the list and then click New User. The New User interface
appears.
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Figure 10-2 New User Settings Page
Table 10-1 Description for New User Settings
Parameter
User Name
Password
Description
Enter the user name for logging in to the system’s Web page
Enter the password for logging in to the system’s Web page
Authorization
Level
Set the authorization level of the user to Administrator,
Operator, or Chairperson.
Receive the Email
When System
Alerts
If enabled, the user will receive an Email when a system alert
is generated. It is only available for Administrator-level users.
Enter the Email addresses for recipients here if Receive the
Email When System Alerts is enabled.
Email Address
Deleting User
Only users with Administrator privileges are allowed to delete other users.
To delete a user, click this user in the user list and then click the
button
or right-click this user and select Delete User.
Modifying User Password
Only users with Administrator privileges are allowed to modify passwords
of other defined users.
To modify the password of a user, right-click the user you want to modify in
the user list and select Change User Password. The page for password
modification appears. Enter the old password, new password, and
confirmation password to complete the modification.
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Chapter 10 – Users and Connections
Viewing User Connection
Figure 10-3 User Connection List
The Web management page for the device can list all connections (all users,
servers, or others logged into the devices) to the Web interface.
To view connected users, click Connections in the RMX Management pane.
The list of connected users including the following information is displayed
in the list pane on the right side.
•
User login name
•
Authorization level of the user (conference chairperson, operator, or
administrator)
•
•
User login time
User computer name or ID
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11
IP Service Settings
Click IP Network Services in the RMX Management pane to display the
related IP information-setting page on the list pane. The corresponding IP
information of the device will be displayed on the list pane, including the IP
addresses and Gateway addresses for port LAN1 and LAN2, and the
addresses of the NAT server and DHCP server.
Figure 11-1 IP Network Services
Right-click a LAN port and click Properties to display the IP Network Services
interface. You can view and modify the detailed parameter information here.
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Chapter 11 – IP Service Settings
LAN Setting
Configure the LAN information in the IP Network Services interface.
Figure 11-2 IP Network Services - LAN Port Setting
Table 11-1 LAN Port Setting Parameters
Parameter
Description
Use LAN1 (2)
Enables/disables the network port.
If the user network is configured with a DHCP (Dynamic
Host Configuration Protocol) server, select this option to
automatically obtain the IP address.
DHCP
Deselect this option to use a static IP address, in which
case you need to configure the next three options.
IP Address
Set the IP address for this network port
Set the Subnet Mask for this network port.
Subnet Mask
Set the gateway address of this port. If Set as Default is
selected and no matched static routes are found, the
device packets will be transmitted via this gateway by
default. A default route will be displayed in the list of IP
Network Services-> Routers page. For more information,
Gateway
The NAT (Network Address Translation) function enables
you to translate a private network IP address into a public
network IP network before transmission. To enable NAT,
select this check box and then set the public network IP
address to be displayed to the outside in the NAT IP field.
NAT
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Parameter
Description
Used in combination with the DHCP option. When the
DHCP check box is selected, this option allows you to
obtain the DNS server address automatically from a DHCP
server in the network.
Obtain DNS Server
Address Automatically
If you did not select the option for automatic DNS address
discovery, you must enter the preferred/alternate DNS
server addresses here for the device to resolve domain
names.
Preferred/Alternate
DNS Server
Set the speed/duplex modes for LAN ports. Supported
speed/duplex modes include the 10/100M, Full Duplex or
Half Duplex mode and the 1000M Network mode. You can
also select Auto to use Auto-Negotiation with the switch
port.
LAN Speed
Note: Contact the network administrator before setting
LAN Speed, to ensure that the link rate of switch is
matched with the MCU port.
Specifies the Maximum Transmission Unit (MTU) size
used in IP calls and Web communications. If the video
becomes blocky or network errors occur, packets may be
too large; decrease the MTU. If the network is burdened
with unnecessary overhead, packets may be too small;
increase the MTU.
MTU Size
Routers
In the IP Network Services interface, click Routers to configure the routing
information.
Figure 11-3 IP Network Services - Routers
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Chapter 11 – IP Service Settings
The Routers page displays the information for the configured routes in the
system. The RMX 1000 packets will be transmitted via these static routes.
You can modify or delete an existing route by selecting the route, or just click
the New button to create a new route. The table below shows the
descriptions for route parameters.
Table 11-2 Routers Setting
Parameter
Description
Set the IP address for the sending router of packet
transmission
Router IP Address
Remote IP Address
Subnet Mask
Set the target network address for packet transmission
Set the subnet mask for the target network
You cannot modify the default route on this page. To set the default route, select the
IP Network Services -> Properties page, and then select the Set as Default check box
Gatekeeper
In the IP Network Services interface, click Gatekeeper to configure the
gatekeeper information.
If a gatekeeper device is configured on your network, you have the option to
register RMX 1000 with the gatekeeper and configure the related parameters.
Figure 11-4 IP Network Services - Gatekeeper
The table below explains the specific meanings for the configuration options.
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Table 11-3 Gatekeeper Setting
Parameter
Description
Set the IP network type for the RMX 1000 system to make
a call. You need to set it based on the call type used for the
participant's endpoint. It can be set to:
H.323: Only H.323 calls are supported.
ƒ
ƒ
ƒ
SIP: Only SIP calls are supported.
IP Network Type
H.323 & SIP: H.323 calls and SIP calls are supported at
the same time.
Settings of the gatekeeper related parameters are
available only when the H.323-supporting network type is
selected.
Set whether or not to register with the gatekeeper. You must
check this option to set the parameters that follow.
Register to Gatekeeper
Primary (Alternate)
Gatekeeper
Indicates whether or not the device is registered with the
primary (or alternate) gatekeeper.
Set the IP address for the primary (or alternate)
gatekeeper.
Gatekeeper IP Address
Gatekeeper Port
The port number for the primary (or alternate) gatekeeper.
Set the E.164 number for the system.
System Prefix/E164.
System H.323 Alias
Set the H.323 alias for the system.
SIP Server
If your network supports Session Initiation Protocol (SIP), you can connect
an IP call with SIP.
In the IP Network Services interface, click SIP Server to configure SIP server
parameters.
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Chapter 11 – IP Service Settings
Figure 11-5 IP Service – SIP Server
Table 11-4 Configuration Description of SIP Server Parameters
Parameter
Description
Set the IP network type for the RMX 1000 system to make
a call. You need to set it based on the call type used for the
participant's endpoint. It can be set to:
H.323: Only H.323 calls are supported.
ƒ
ƒ
ƒ
IP Network Type
SIP: Only SIP calls are supported.
H.323 & SIP: H.323 and SIP calls are supported at the
same time.
Settings of the SIP server related parameters are available
only when the SIP-supporting network type is selected.
Set the transport layer protocol used for communicating
with the SIP server. It needs to be consistent with the
protocol supported by the SIP server.
Transport Type
Specifies whether to register RMX 1000 to the specified
SIP server. You need to set the SIP server related
parameters after this function is enabled.
Register to Server
Displays the registration status of the SIP server.
Primary
Server/Alternate
Server
When registration of the preferred server fails, the
alternate server will function as the current in-use SIP
server.
Provides the IP address of SIP server for registration
service.
Server Address
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Parameter
Description
Provides the connection port of SIP server for registration
service.
Server Port
Provides the domain name of SIP server for registration
service.
Server Domain Name
User name provided by the SIP server for the registered
user.
User Name
Password
Password matched with the user name.
For communication with the SIP server when the RMX
1000 system is configured on the internal network, an
outbound proxy server is required to implement traversal
of the firewall/NAT. In this case, you need to set the IP
address and port number for the outbound proxy server.
Outbound Proxy
Server
QoS
Quality of Service (QoS) is very important in transmission of high-bandwidth
audio and video data. You can use QoS to test and guarantee the following
parameters:
•
Average packet delay
Delay variation (jitter)
Error rate
•
•
In the IP Network Services interface, click QoS to configure the QoS
information.
Figure 11-6 IP Network Services - QoS
The table below explains the meanings for all QoS parameters.
Table 11-5 QoS Parameter Settings
Parameter
Description
Select this option to enable configuration of the QoS
settings. When un-checked, the system uses the default
QoS settings.
Enable
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Chapter 11 – IP Service Settings
Parameter
Description
DiffServ and Precedence are two methods for encoding
packet priority. The priority set here for audio and video
packets should match the priority set in the network
routers.
ƒ
Differv: Select when the network router uses Differv for
priority encoding. If this option is selected, enter values
in the Audio and Video fields. The value range is 0~63.
Note: If you select DiffServ but your router does not
support this standard, IP packets queue on the same
communication links with data packets. This
non-prioritized queueing greatly increases the latency and
jitters in their delivery and can negatively impact
performance.
Type
ƒ
Precedence: Select this option when the network router
uses Precedence for priority encoding, or when you are
not sure which method is used by the router.
Precedence should be matched with None in the Tos
field. If this option is selected, enter values in the Audio
and Video fields, in the value range of 0~5.
Note: Precedence is the default mode as it is capable of
providing priority services to all types of routers and is
currently the most common mechanism.
You can prioritize audio and video IP packets to ensure
that all participants in the conference hear and see each
other clearly.
Audio / Video
The recommended priority is 4 for audio and video to
ensure that the packet delay for both is the same, that
audio and video packets are synchronized, and to ensure
lip and audio synchronization (lip sync).
Select the Type of Service (ToS) that defines optimization
tagging for routing the conference audio and video
packets.
ƒ
Delay: The recommended default for video
conferencing; prioritized audio and video packets tagged
with this definition are delivered with minimal delay
Tos
ƒ
None: No optimization definition is applied. This is a
compatibility mode in which routing is based on
Precedence priority settings only. Select None if you do
not know which standard your router supports.
Ports
Users can set firewall-allowed ports that are used for multimedia conference
calls. In the IP Network Services interface, click Ports to configure the port
information.
Figure 11-7 IP Network Services – Ports
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The table below explains the detailed meanings of these parameters.
Table 11-6 Description of Port Settings
Parameter
Description
Specifies whether to define the TCP and UDP ports.
ƒ
Leave this check box clear if you are defining a Network
Service for local calls that does not require configuring a
firewall to accept calls from external entities. When this
option is not selected, the system uses the default port
range.
Fixed Ports
ƒ
If the firewall is incompatible with H.323, enable this
setting and specify the TCP and UDP port ranges.
Shows the default TCP/ UDP port range. The user can set
the start port number here, and the end port number will be
calculated automatically.
TCP/UDP Ports from
If the network administrator does not specify an adequate port range, the system will
accept the settings and issue a warning. Calls will be rejected when the MCU’s ports
are exceeded even if hardware ports are still available on the RMX 1000.
Email
Users can set the address and account information for outgoing conference
notification Emails. In the IP Network Services interface, click Email to
configure the Email information.
Figure 11-8 IP Network Services – Email
Table 11-7 Description of Email Settings
Parameter
Description
Email Address
Set the Email address for outgoing Email messages.
Set the mailbox server address for outgoing Email
messages.
SMTP Address
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Chapter 11 – IP Service Settings
Parameter
Description
E-mail Account
Set the user name and password for the Email account.
If you configure the SMTP server address with the domain name, ensure that the
DNS-related information is configured.
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12
IVR Service
RMX 1000 provides a conference Interactive Voice Response (IVR) function
which allows conference participants to use an endpoint input device (such
as a remote control) to interact with the conference following the voice and
onscreen operation prompts used in the conference.
The default IVR information is included in the factory default settings, and
the participant will hear the default voice prompts when joining a conference.
You can also customize the voice prompts if desired.
To view the IVR settings on the RMX 1000, click IVR Setting in the RMX
Management pane. The IVR list will be displayed in the list pane on the right
side, where you can test all the stored voice prompts, switch between
different languages, or customize the voice prompts.
Figure 12-1 IVR Setting Page
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Chapter 12 – IVR Service
Default IVR Information
The Message bar of IVR shows the names of 12 IVR voice prompts available.
The table below shows the default IVR information.
Table 12-1 Factory IVR Information
IVR
Information
Prompt Message
Description
A warning tone will be played
when a user successfully
applies for the conference
chairperson.
Apply
chairperson
successfully
－
This prompt will be played
when the user attempts to
join a conference with a
configured chairperson
password.
Conference
Chairperson
Password
Please enter the conference
chairperson password. Press #
when complete.
A warning tone will be played
when the conference is going
to be ended due to duration
expiration.
Conference
expiration
warning
－
This prompt will be played
when the participant is
required to enter a
Please enter your conference ID.
Press # when complete.
Conference ID
conference ID.
This prompt will be played
Conference
Password
Please enter the conference
password. Press # when complete. to join a password-protected
conference.
when the participant attempts
This prompt will be played
You are the first person to join the
conference.
when the first conference
participant connects to the
conference.
First to join
Invalid
Chairperson
Password
This prompt will be played if
the user enters an invalid
chairperson password.
Invalid chairperson password.
Please try again.
This prompt will be played if
the user enters an invalid
conference ID.
Invalid
Conference ID again.
Invalid conference ID. Please try
Invalid
Conference
Password
This prompt will be played if
the user enters an invalid
conference password.
Invalid conference password.
Please try again.
This music will be played for
the first conference
participant until other
participants join the
conference.
Music file
Ringtone
－
A ring tone will be played
when dialing out to invite a
participant.
－
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IVR
Information
Prompt Message
Description
The
Conference is
being
This prompt will be played
when conference recording
begins.
The conference is being recorded.
recorded
The
This prompt will be played
when conference recording
fails.
Conference
recording has
failed.
The conference recording has
failed.
Each participant to dial into a
conference will hear this
Welcome message as they
enter.
Welcome
message
Welcome to Unified Conferencing.
The RMX 1000 shipped with IVR information of three languages: Chinese,
English and Japanese. You can click the language options on the Language
bar to switch between different languages. Click the
related IVR message.
button to play the
Customizing IVR Information
RMX 1000 supports customized IVR prompts. You can upload IVR
format-compatible audio files to the device and use personalized voice
prompts during conferences.
Replace the IVR information
To replace the existing IVR information:
1
In the IVR list, click the corresponding language option for the IVR
message you want to replace, set a target IVR language, and then click
the relevant Upload button
.
2
3
The Upload File dialog box pops up. Enter the path to the audio file you
want in the file upload path box, or click the Open button to set the path,
and then click the Upload button to upload the file.
A pop-up box opens and prompts you to reboot. You need to reboot the
device for all newly uploaded audio files to take effect.
Click the confirmation button to reboot your device. After the files are
uploaded successfully and the device is rebooted, you can click the
corresponding Play button
to test and play the prompt voice in order to
verify if the file replacement is successful.
When uploading an IVR file, the file name is restricted to alphanumeric characters, the
file format is restricted to PCM only, and the sampling frequency must be 16 or 32
KHz, 16bit, and stereo or mono.
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Chapter 12 – IVR Service
Recording an Audio Message
You can record voice messages for different languages or customize them to
your needs for IVR service.
To record audio messages, use any sound recording utility available in your
computer or record them professionally in a recording studio. Make sure that
recorded message can be saved as a Wave file (*.wav format) and that the
recorded format settings are defined as the sampling frequency of 16 KHz or
32 KHz, 16 bit, and stereo or mono. The files are converted into the RMX
internal format during the upload process. This section describes the use of
the Sound Recorder utility delivered with Windows 95/98/2000/XP.
Make sure that a microphone or a sound input device is connected to your
PC.
To define the format settings for audio messages:
The format settings for audio messages need to be set only once. The settings will
then be applied to any new audio messages recorded.
1
On your PC, click Start -> Programs -> Accessories -> Entertainment ->
Sound Recorder. The Sound–Sound Recorder dialog box opens.
Figure 12-2 Sound–Sound Recorder Dialog Box
2
To define the recording format, click File -> Properties. The Properties for
Sound dialog box opens.
3
Click the Convert Now button.
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Figure 12-3 Properties for Sound Dialog Box
4
The Sound Selection dialog box opens.
5
6
In the Format field, select PCM.
In the Attributes list, select 16 / 32kHz, 16 Bit and Stereo or Mono.
Figure 12-4 Sound Selection Dialog Box
7
To save this format, click the Save As button. The Save As dialog box
opens.
8
Select the location where the format will reside, enter a name and then
click OK.
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Chapter 12 – IVR Service
Figure 12-5 Save the Format
9
The system returns to the Sound Selection dialog box.
10 Click OK. The system returns to the Properties for Sound dialog box.
11 Click OK. The system returns to the Sound–Sound Recorder dialog box.
You are now ready to record your voice message.
To record a new audio message:
1
On your PC, click Start -> Programs-> Accessories -> Entertainment ->
Sound Recorder. The Sound–Sound Recorder dialog box opens.
2
3
4
5
6
Click File -> New.
Click the Record button. The system starts recording.
Narrate the desired message.
Click the Stop Recording button.
Save the recorded message as a wave file, click File > Save As. The Save
As dialog box opens.
Figure 12-6 Save the Recorded Message
7
Verify that the Format reads: PCM 16.000 kHz or 32.000 kHz, 16 Bit,
Stereo or Mono. If the format is correct, continue with step 10. If the
format is incorrect, click the Change button. The Sound Selection dialog
box appears.
8
In the Name field, select the name of the format created in step 7, as
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Click OK. The system returns to the Save As dialog box.
9
10 In the Save in field, select the directory where the file will be stored.
11 In the Save as Type field, select the .wav file format.
12 In the File name box, type a name for the message file, and then click the
Save button.
To record additional messages, repeat the above steps.
To upload your recorded *.wav file to RMX 1000, see Replace the IVR
As participants will access the onscreen UI by calling the RMX 1000 IP address, there
are no configurable Video Slide options comparable to those available on other
Polycom MCU products.
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13
CDR
RMX 1000 includes a Call Detail Record (CDR) utility, which enables you to
view summary information about conferences, as well as to retrieve full
conference information and archive it to a file. The file can be used to
produce reports or can be exported to external billing programs.
The Polycom RMX can store details of up to 1000 conferences. When this
number is exceeded, the system overwrites conference data, starting with
the oldest conference.
Each conference is a separate record in the MCU memory and archived as a
separate file. Each conference CDR file contains general information about
the conference, such as the conference name, ID, start time and duration, as
well as information about events occurring during the conference, such as
adding a new participant, disconnecting a participant, or extending the
length of the conference.
CDR Files
The conference CDR records can be retrieved and archived in the following
two formats:
•
Unformatted data – Unformatted CDR files with the suffix .cdr contain
multiple records in raw data format. The first record in each file contains
general conference data. The remaining records contain event data, one
record for each event. Each record contains field values separated by
commas, as shown below. This data can be transferred to an external
program such as Microsoft Excel© for billing purposes.
Figure 13-1 CDR File – Unformatted
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Chapter 13 – CDR
•
Formatted text – Formatted CDR files use the suffix .txt. Different from
the unformatted CDR, the field value of each data in the formatted CDR
file matches its property name one by one, as shown below. This data
can be used to generate a summary report for a conference.
Figure 13-2 CDR File – Formatted
Viewing CDR Records
To view the conference records, click the menu options Administration ->
CDR on the top-left of the page. The CDR List pane appears, showing the
saved CDR records.
Figure 13-3 CDR Records
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Table 13-1 Parameter Description of CDR
Parameter
Description
Shows the conference name and an icon indicating whether or
not the CDR record has been written to the RMX 1000’s
memory.
Name
- CDR record saved
- CDR record not saved
Start Time
Duration
The actual start time for the conference.
The actual duration of the conference.
The reserved duration for the conference. You can check if the
Reserved Duration conference was extended or shortened by comparing the
actual Duration to the Reserved Duration.
Status
Shows the conference status.
Indicates if the CDR files have been previously retrieved to a
text file (Yes/No).
File Retrieved
The functions for all these buttons on the page are as follows:
•
Refresh List - Refresh the CDR list to show newly created records.
Select All - Select all CDR records in the list.
•
•
Retrieve Formatted - Save the selected CDR records to a specified
location as formatted text (.txt files).
•
•
Retrieve - Save the selected CDR records to a specified location as plain
text (.cdr files).
- Move the cursor to the lower
right corner of the CDR list to activate this hidden control. It is used for
page turning, going to a specified page or directly going to the first
page/last page.
Saving CDR Records
To save the CDR records to your local machine:
1
2
Select the records to save from the CDR record list.
Click the Select All button to select all the files. To select multiple files,
Ctrl-click or Shift-click the files you want according to the Windows
operation.
3
Click the Retrieve Formatted button or Retrieve button, set a target
storage path in the pop-up Save Files dialog box, and then click OK to
save the records as formatted/plain text.
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14
RMX Utilities
System Alerts
When an error occurs in the system, the System Alerts function will be
activated. RMX 1000 will record the system alert information and generate a
report file in the *.txt format.
When a system error occurs, the system alert area blinks red until the
problem is solved.
To view the system alert, click the blinking System Alerts bar on the
left-bottom of the page to open the System Alerts pane. It shows all the
unresolved event information.
Figure 14-1 System Alerts
Table 14-1 System Alert Parameters
Parameter
Description
Shows the date and time when the error occurred. It also
shows a severity level identifier for each error (see item Level
below)
Time
Shows the severity level of the error (Major, Minor or Startup),
each level corresponds to an identifier:
ƒ
- Major error
Level
ƒ
ƒ
- Minor error
- Startup error
Description
Shows the reason of the error with more details
To download the System Alerts report file to your local computer, click the
button.
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H.323/SIP Link
Figure 14-2 H.323 Link Status
To view all connected H.323/SIP links, click Connected H.323/SIP Link on
the left-bottom of the page.
The H.323/SIP Link pane opens with the list of connected H.323/SIP links.
For the meanings of the H.323/SIP link status parameters, see the table
below.
Table 14-2 H.323 Link Status Description
Parameter
Name
Description
Participant name or endpoint identifier.
The IP address for the participant’s endpoint device.
The alias for the participant’s endpoint device.
The date and time when the connection was established.
IP Address
Alias
Connection Time
Shows the meeting room name of the participant. The menu
indicates that the endpoint has connected to the PCM
(Personal Conference Manager) lobby but hasn’t joined any
conference.
Status
Send Packet Loss
The packet loss rate of packets sent from the RMX 1000.
The packet loss rate of packets received from the RMX 1000.
Receive Packet
Loss
Audio
Video
H.239
The audio protocol negotiated with the endpoint
The video protocol and resolution negotiated with the endpoint
Indicates whether H.239 was negotiated with the endpoint
To disconnect a connected link manually, select the link, and then click the
button on the pane.
System Time
The system clock can be synchronized with the user PC or a network time
server to ensure accurate conference scheduling and initiation.
To set the system time, click the menu options Setup -> RMX Time on the
top-left of the page. The system time setup page opens.
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Figure 14-3 System Time Setup Page
This page shows the date and time of the system and the user PC. You can
set up the system time in one of the following methods:
•
Synchronize with a network time server
Select the Synchronize device time with a time server option to
synchronize the device time with a network time server. In this case,
enter the IP address or domain name for the time server in the Time
Server field, then clicking the Synchronize button to proceed with the
synchronization.
•
Synchronize with the user PC
Select the Synchronize Date &Time on My PC option to synchronize the
device time with the connected user PC, then click the Synchronize
button to proceed with the synchronization.
You cannot perform the time synchronization operation if there is an ongoing
conference on the device. You should terminate the conference before activating the
Synchronize button.
Customization
You can customize the following language settings for the device: the
language of the menus to be displayed for the endpoints’ PCM and the IVR
voice prompt language. You can also change the device’s system name,
customize the user interface and the skin of conference image, etc. To
proceed with the customization, click the menu options Setup ->
Customization on the upper left part of the page to enter the customization
page.
Figure 14-4 Customization Page
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Modifying Language
To modify the device language, click the Language tab on the customization
page, select the required language from the drop-down menu, and then click
the OK button. You need to reboot your system to ensure that the settings
take effect.
The system provides only the IVR information in English, Chinese and Japanese. If a
user selects another language beyond the three, the IVR information in English will be
used by default.
Setting System Name
The system name will be displayed on the endpoint device connected to
RMX 1000, with a default name of POLYCOM RMX 1000.
To customize the system name for a device, click the System Name tab on
the customization page, enter the system name in System Name, and then
click the OK button.
Setting Skins
To customize the Logo for the Web user interface, welcome message on the
login interface, or the background of conference screen, click Skins in the
customization interface.
Figure 14-5 Setting Skins Page
Set the related items with reference to the table below:
Table 14-3 Description of Customized Information on User Interface
Customized Item
Description
Used to customize the Logo picture at the top of the Web
management interface of RMX 1000
Web User Interface
Logo
Click the Open button and select the file to be uploaded.
Then, click Upload File.
The Logo picture to be uploaded must be in the GIF format,
with 1440 * 46 pixels.
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Customized Item
Description
Used to customize the Welcome Message displayed on the
RMX 1000 Web login interface
Login Screen
Welcome Message
First specify in the drop-down list which language interface
will display this welcome message (defaulted to English),
and then enter the welcome message to be displayed in the
text box. Click the Apply button to validate your setting.
This item is used to customize the background picture of
conference view displayed at the participant's endpoint when
a conference is held with RMX 1000.
Depending on various screen width/height ratios of
participants' endpoint displays, you can upload personal
pictures that meet different requirements.
ƒ
4:3 - You are required to upload pictures in the *.bmp
format, with 704 * 576 pixels.
Personal Skins
ƒ
16:9 - You are required to upload pictures in the *.bmp
format, with 1024 * 576 pixels.
Click the Open button and select the file to be uploaded.
Then, click Upload File. After being successfully uploaded,
the picture file will be displayed among background pictures
on the New Profiles ->Skins interface so that users can
select the customized picture as the conference image
background, as shown in Figure 14-6.
Figure 14-6 Customizing Background Picture
The file to be uploaded must match the requirements for picture type and size in the
system. If the picture fails to meet the requirements, an error message will be
displayed. You need not reboot the device after the file is uploaded successfully.
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Chapter 14 – RMX Utilities
Security Setting
RMX 1000 provides multiple security setting options. A user can limit the
H.323 connection to the device PCM, limit the LAN port that accesses the
Web management interface, and configure the Security Socket Layer (SSL)
digital certificate to ensure data transfer security at the time of Web
communication. Click the Setup ->Security Setting menu item at the upper
left part to enter the Security Setting interface.
Figure 14-7 Security Setting Page
You can set the following security restrictions:
•
Deny lobby access to endpoints calling through the following
interface: Select the LAN1 or LAN2 check box. Then, the endpoint
connected to this port cannot dial into the PCM lobby through the IP
address or E.164 number of the RMX 1000. However, you can still
directly dial in to the conference by calling RMX 1000 IP address/E.164
/ SIP URL plus conference ID.
•
•
Deny management through the following interface: Select the LAN1 or
LAN2 check box. Then, your PC cannot log into the Web UI through the
IP address of this LAN port. LAN 1 and LAN 2 ports shouldn’t be
disabled at the same time. If only one LAN port is enabled, the setting
here is not allowed.
Disable ad hoc conference: When this check box is selected, the
endpoint cannot create a conference in the PCM lobby. Also, you cannot
create a conference by directly entering the IP address or E.164 prefix of
RMX 1000 plus conference ID through the remote control.
Configuring the SSL Certificate
After the SSL digital certificate is installed at the device, you can set up the
encrypted communication connection between the user client and server, so
as to ensure security of the transferred data during Web communication.
1
Create a new certificate request.
2
Click Certificate Request. In the popup SSL Configuration interface,
configure the related parameters based on the table below:
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Table 14-4 SSL Configuration for Certificate Request
Parameter
Description
Common Name
(CN)
Common certificate name
Organization
Name (O)
Name of the organization that issues the certificate
Organization Unit
(OU)
Unit of the organization that issues the certificate
Locality or city to which the certificate is applicable
Locality Name (L)
State Name (SN)
State or city/autonomous region to which the certificate is
applicable
Code of the country that issues the certificate, e.g. the code of
China is 086.
Country Code (C)
Email Address
Days Valid
Email address used to receive and acknowledge the certificate
Valid days of the certificate, in the range of 1-9999999999 days
Key size, defaulted to 512 digits. You can select 1024 digits or
2048 digits as needed.
Key Size
Challenge
Password
Certificate request challenge password, which can further
strengthen security of the certificate request
3
Click OK to create the certificate.
4
5
Apply for the certificate.
Click the View Last Certificate Request button to display the
information about certificate request just created. Copy the information
in the text box to the certificate application page of the certificate issuing
organization from which you purchased service. The information will be
used to generate a certificate.
6
7
Upload the certificate to the server.
After obtaining the certificate, click the Open button on the interface,
select the folder where the certificate file is saved or enter the saving
path directly in the left text box, and then click Upload Signed
Certificate to upload the certificate to the RMX 1000 system.
Click View Certificate Information to view the information of the certificate
installed at the RMX1000.
Since the HTTPS protocol is used when the SSL security connection is set up
between the user client and server, you must enter through the browser https:
//IP address of the device to ensure successful connection if you need to
access the Web page of device after the device is installed with the certificate.
In addition, you must install the certificate at your local computer as
instructed by the popup prompt box. After that, communications between
the client and Web server will always be encrypted based on the SSL security
connection to ensure security of data transmission.
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Chapter 14 – RMX Utilities
SNMP Setting
RMX1000 supports the Simple Network Management Protocol (SNMP). You
can monitor the MCU status by managing the workstation.
Click the Setup ->SNMP Setting menu item at the upper left part to enter the
SNMP Properties interface.
Figure 14-8 SNMP Setting Page - Agent
Setting the Agent
Configure the following parameters on the SNMP Properties -> Agent
interface:
Table 14-5 Parameter Configuration of SNMP Agent
Parameter
Description
With this option selected, the administrator is allowed to
manage the RMX 1000 system with SNMP from a far end.
Only after the SNMP function is enabled, can you configure
the following parameters.
SNMP Enabled
Retrieve MIB Files You can export MIB files by clicking this button.
Contact person for Specifies the name of the person who manages this MCU
this MCU
from a far end
MCU Location
Specifies the location of MCU
MCU System
Name
Specifies the system name of MCU
Specifies the SNMP agent version used by MCU
ƒ
Version 1 and Version 2 - When this option is selected, you
need to configure Community Name.
SNMP Agent
Version
ƒ
Version 3 - Specifies the parameter settings of secure and
remote configuration; when this option is selected, you need
to configure User Name, Security Level and related
options.
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Parameter
Description
Specifies the name of community to which the MCU and
SNMP management workstation belongs. The agent to
authenticate the SNMP management workstation uses
community Name.
Community Name
User Name
Set the name of user remotely accessed by SNMP.
Specifies whether to enable the authentication mechanism
and encryption mechanism
Security Level
Authentication
Protocol
Specifies the authentication algorithm. MD5 and SHA are
available.
Authentication
Password
You can set a password for the authentication protocol to
enhance security.
Specifies the encryption algorithm. DES and AES are
available.
Privacy Protocol
You can set a password for the encryption protocol to enhance
security.
Privacy Password
Setting Traps
On the SNMP Properties interface, click the Traps tab to display the Traps
page.
Figure 14-9 SNMP Setting Page - Traps
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Configure the following parameters:
Table 14-6 Parameter Configuration of SNMP Traps
Parameter
Description
Specifies the SNMP Trap version used by MCU
Version 1 and Version 2 - When this option is selected, you
SNMP Trap
Version
need to configure Trap Destinations and Community Name.
Version 3 - Specifies the parameter settings of secure and
remote configuration; when this option is selected, you need to
configure User Name, Security Level and related options.
Trap Destinations
Specifies sending destinations of SNMP Traps
Specifies the name of community to which the MCU and SNMP
Community Name management workstation belongs. The agent to authenticate
the SNMP management workstation uses community Name.
User Name
Engine ID
Set the name of user remotely accessed by SNMP.
Specifies the engine ID of SNMP
Specifies whether to enable the authentication mechanism and
encryption mechanism
Security Level
Authentication
Protocol
Specifies the authentication algorithm. MD5 and SHA are
available.
Authentication
Password
You can set a password for the authentication protocol to
enhance security.
Specifies the encryption algorithm. DES and AES are
available.
Privacy Protocol
Privacy Password Enter the password of encryption algorithm.
Specifies whether the agent sends Traps packets to the
management workstation in the following cases:
ƒ
ƒ
ƒ
ƒ
System alerts
Trap Setting
Connection
The conference starts/ends.
A new participant enters the lobby.
Product Activation
The Product Activation page is used in the following three activation cases:
•
Activate the newly purchased RMX 1000 device.
•
Activate payment function items of the RMX 1000, such as H.264, 720p
conference, and conference reservation.
•
Activate the upgraded device.
Click Setup -> Product Activation in the menu bar on the top of the Web
page. The Product Activation page opens, which lists the serial number, current
version number, and other device information.
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Figure 14-10 Product Activation Page
Fill the activation key obtained from the Polycom Resource Center in the
Activation Key input box on the page. Then, click the Save button to activate
the RMX 1000.
After the device is successfully activated,
will be displayed at the
Activation Status property, or else
will be displayed. After a payment
function of the device is activated, you can see it is activated in the
Administration -> License Information page, as shown below:
Figure 14-11 License Information Page
To directly enter the homepage of the Polycom Resource Center, click the Polycom
Resource Center button on the Product Activation page. To obtain the new product
activation key, operate according to the procedure of obtaining the payment function
obtaining the upgrade activation key, refer to Device Upgrade.
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Chapter 14 – RMX Utilities
Logger Diagnostics Files
The system supports logging and can record and save the system
information continually. You can save the log files to your local hard disk for
system analysis and diagnosis.
The log program will be activated once the system starts. However, if you
manually reboot the system or something goes wrong with the log program
(such as a hardware drive error occurs when saving the log files,) the data
generated during this period will not be saved.
To view the log files, click the menu option Administration -> Logger
Diagnostics Files on the top-left of the page. The log page appears.
Figure 14-12 System Log
This page consists of a list of recorded log files with their corresponding
creation times and the following function buttons:
•
Refresh List - refresh the log list to show the newly created log files
Select All - select all the log files in the list
•
•
Get Files - save the selected log files to a specified location
To save the log files to a local location:
1
In the log list, select the log files to be saved. Click the Select All button
to select all the files. To select multiple files, Ctrl-click or Shift-click the
files you want according to the Windows operation.
2
Click the Get Files button, set a target storage path in the pop-up Save
Files dialog box, and then click OK to save the files.
Software Management
You can backup and save all the configurations on the current device to your
local PC for future use. You can use the backup configuration file to restore
the device configuration if necessary.
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Backup Configuration/Reservation
To backup the configuration for the current device, click the menu options
Administration -> Software Management -> Backup
Configuration/Reservation on the top-left of the page. The File Download
page appears. Click the Save button, and select a saving path to save the
current RMX 1000 configuration at the local PC.
Figure 14-13 Backup Configuration / Reservation
Restoring Configuration/Reservation
To restore the backup configuration file to the system, click the menu options
Administration -> Software Management -> Restore
Configuration/Reservation at the upper left part on the interface. The Restore
Configuration / Reservation interface appears.
Enter the path to the configuration file you want or click the Open button to
select the file, and then click the Restore button to restore your configuration.
When prompted whether to restart the system, click Reboot Now to
complete restoring configuration.
To restore the device to the factory settings, select the Restore Factory
Defaults option, and then click the Restore button.
When restoring the system to the factory defaults the following items are
saved:
•
Current software version
Key code
•
•
•
•
Logs and CDR files
Certificate or Certificate Signing Request
Customized login screen welcome message, personal skins and Web UI
logo
•
IVRs
You may wish to export the address book before you reset the system. See
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Figure 14-14 Restore Configuration/Reservation Page
Resources Report
To know the usage of current RMX1000 resources, click the menu options
Administration -> Resources Report at the upper left part on the interface.
The Resources Report interface appears.
Figure 14-15 Resource Usage
The Resources Report page shows usage of audio and video connection
resources in the current RMX 1000 system.
Table 14-7 Resources Report
Setting
Description
The item respectively shows the numbers of pure audio, CIF, SD
(4CIF/SIF) and HD (720p) connection resources currently used in
the RMX 1000 system. "0" indicates that the connection of this
audio or video format is unavailable at present.
Used
The item respectively shows the numbers of pure audio, CIF, SD
(4CIF/SIF) and HD (720p) connection resources currently
available in the RMX 1000 system. You can select a video format
from the drop-down list and view the maximum number of
connection resources in this video format currently available in the
system. "0" indicates that the connection resource of this video
format is unavailable already.
Free
Total
This item shows the maximum number of available connection
resources in the RMX 1000 system, which is the sum of occupied
resources and non-occupied resources.
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By clicking the Usage Graph button, you can visually view the usage of
video and audio connection resources of RMX 1000 within a period through
the statistic graph. In addition, you can define the time period for viewing,
refresh the statistic graph, and print the statistic graph.
Device Upgrade
To upgrade the software of your device, click the menu options
Administration -> Upgrade System on the top-left of the page to enter the
system upgrade page.
Figure 14-16 Upgrade System Page
Upgrading from Version 1.1 to Version 2.1
Please don’t restart the system until both the two required packages are uploaded into
RMX 1000 successfully. Otherwise the upgrade will failed and cause the unavailability
of the Web UI. If that happens, you can use the RMX 1000 Rescue utility provided with
1
2
3
4
5
Download the required software Version 2.1 (xx-File Systems-xx.ppm
and xx-Kernel Systems-xx.ppm) from Polycom web site.
In the Upgrade System page, install the two upgrade packages of
software Version 2.1.
Read the License Agreement and select I Agree if you accept the terms and
conditions.
Click Open to select the Kernel System package (.ppm) in the folder
where Version 2.1 files are saved and click Upload File.
The system displays “Software upload successfully - reboot system to
activate new version now or later?”, click Reboot Later, do not restart
the system.
6
7
Continue to upload the File System package as described in Step 4.
When prompted whether to restart the system, click Reboot Now to
restart your system.
This upgrade requires the installation of an upgrade activation Key. After the
system reboot, you need to log into the Web UI to activate the system. Go to
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Activating the Upgraded System section for further operations.
If the upgrade failed due to restarting the system by mistake, move on to the
following section for rescuing information.
System Recovery
The following step is required before initiating an RMA (Return Material Authorization)
or DOA (Damage on Arrival) Process with Polycom Support team.
In the rare scenario where the upgrade fails (Due to the fact that accidently, a
reset was done between the two upgrade files uploading or any other reason),
you can restore the upgrade by the following procedures:
1
Start up the RMX 1000 system in the rescue mode via HyperTerminal.
2
Use the RMX 1000 Rescue utility located in the CD (or you can contact
Polycom Support team) to reload software packages.
Each of these steps is described in the following sections.
To start up the RMX 1000 system in the rescue mode:
1
Use the RS232 serial cable to connect the serial port of RMX 1000 and the
user’s PC.
2
Run the HyperTerminal in the PC and set the parameters as below:
―
―
―
―
―
Port: COM1 (confirm on the basis of the port used on the PC)
Baud rate: 115200 bps
Data: 8
Parity: none
Stop bit: 1
3
In the Console session, press the Enter key. The login interface appears.
Now enter the login password and press the Enter key. The default
password is POLYCOM(case sensitive).
Figure 14-17 Console Interface - Login
4
Enter the command Reboot and then Y to confirm. You can also restart
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the system manually. When the screen displays message as shown below,
do not press the Spacebar.
Figure 14-18 Console Interface – Rebooting
5
Wait about 50 seconds, when the screen displays menu as shown below,
highlight the rescue and press Enter.
Figure 14-19 Console Interface – Highlighting Rescue
If you have no operation for 5 seconds on the above interface, the system
will automatically enter the normal mode. In that case you need to reboot
the system again to recreate the opportunity to select rescue.
6
The system remains in a startup state for approximately 1 minute. When
the screen shows the current system IP address, the system now is
running under the rescue mode successfully.
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Chapter 14 – RMX Utilities
Figure 14-20 Console Interface –Booting into the Rescue Mode
To use the RMX 1000 Rescue tool to reload software packages:
1
In the PC used for uploading the software packages, run the RMX 1000
Rescue utility in the CD provided with the product. Please make sure the
PC can communicate with RMX 1000.
2
3
In the Rescue Client for RMX 1000 interface, input the MCU IP address
and then click Browse button to select Kernel System package (.ppm) in
the folder where Version 2.1 files are saved.
Click Send, the progress bar will appear indicating the uploading
progress if the PC is establishing a connection with the MCU.
Figure 14-21 Uploading Package
4
When prompted whether to restart the system, click NO to upload the
other package.
5
6
Continue to upload the File System package as described in Step 2 and
Step 3.
When prompted whether to restart the system, click Yes to complete the
upgrade.
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Activating the Upgraded System
1
Log in to the Web interface. The system displays the Product Activation
page, requesting you to enter the activation key to activate the upgraded
device. Click the Polycom Resource Center button on the page to enter
the login page for Polycom Resource Center.
2
3
Enter your Email address and password in the login boxes, and then
click Sign In. If you are a new user, click the Register for an Account
link to be registered and obtain the login password.
After successful login, click Service & Support -> Product Activation ->
Overview in the upper navigation bar on the interface.
Figure 14-22 Service & Support Interface
4
Enter the Activate Your Product interface. At the Software Upgrade Key
Code area, click the Retrieve Software Key Code button.
5
At the Single Upgrade Key Code area, enter the serial number and version
number (2.1) of the device, and then click the Retrieve button to generate
the Key Code required for system upgrade. You can find the serial
number of the product from the document provided with the RMX 1000.
Figure 14-23 Retrieve Your Upgrade Key Code Interface
6
In the Product Activation page, fill the retrieved Key Code in the
Activation Key input box. Finally, click the Save button to activate the
RMX 1000.
7
After the system reboot, log into the Web UI and go to the
Administration>License Information page, you will find the software
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version number changes to V2.1, and the purchased options are
activated.
Figure 14-24 License Information
Now, the upgraded device is ready for use.
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15
Signaling and Hardware
Monitoring
Signaling Monitoring
To monitor the status of LAN1, LAN2, SIP, directory service and gatekeeper
of the device you are using, click Signaling Monitor in the RMX Management
pane. The signaling status list will be displayed in the list pane on the right
side.
Figure 15-1 Signaling Monitor Pane
The table below provides the status meanings of related parameters.
Table 15-1
Service Name
Status Indication
Link up: This network interface has been enabled and
connected.
LAN1 (LAN2)
Link down: This network interface has been enabled but not
been connected.
Disabled: This network interface is not enabled.
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Chapter 15 – Signaling and Hardware Monitoring
Service Name
Status Indication
Registered: MCU has been registered to the SIP server.
Registration Failed: Registration of MCU to the SIP server
failed.
SIP Server
Disabled: Registration to the SIP server is disabled for MCU.
Registered: MCU has been registered to the directory server.
Registration Failed: Registration of MCU to the directory
server failed.
Directory Service
Gatekeeper
Disabled: Directory service is disabled for MCU.
Registered: MCU has been registered to the gatekeeper.
Registration Failed: Registration of MCU to the gatekeeper
failed.
Disabled: Gatekeeper service is disabled for MCU.
To view status details of the LAN1, LAN2, SIP, directory service and
gatekeeper, double-click the related list item, or select an option on the
right-click menu to enter the property interface.
Hardware Monitor
To monitor usage of the system CPU, memory and resources of the current
device, click Hardware Monitor on the RMX Management pane. The list pane
on the right side lists the status of all hardware components of the device.
Figure 15-2 Hardware Monitor Pane
The Status column lists the current working status of a unit, such as the usage,
fan speed and temperature. If the status of a hardware unit goes beyond the
normal range, the System Alerts area blinks red and displays an alert message.
The table below shows the normal operating range of each hardware unit.
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Table 15-2 Normal Range of the Hardware Status
Unit
Normal Range
CPU
0-67 Celsius degree
0-65 Celsius degree
0-95 Celsius degree
200-8000 RPM
Motherboard
Memory
Fan Speed
To reboot the device, click the
To shut off the device, click the
button on this pane.
button on this pane.
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16
Personal Conference
Manager (PCM)
In addition to the Web interface, the user can also use the Personal
Conference Manager (PCM) interface provided by RMX 1000 to control
conferences through the remote control.
The main menu interface from RMX 1000 will pop up after an endpoint dials
into RMX 1000 and sets up a connection successfully. With the PCM, the user
can easily join a conference, create a new conference, or perform the related
conference control operations using the remote control.
Regular participants connected to RMX 1000 have different control
permissions from those of the conference chairperson. Regular participants
can perform the following conference operations on the endpoint interface:
•
Change the screen layout of the endpoint.
Control the camera of each site from a far end.
Request the chairperson.
•
•
In addition to the operations mentioned above, the chairperson can:
•
Connect Participant
•
•
Disconnect Participant
Check or modify the audio or video session status for each participant’s
endpoint
•
•
Record a conference.
Terminate a conference
Next, this chapter will introduce in details the function of each menu option
on the PCM interface and related conference operations.
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Chapter 16 – Personal Conference Manager (PCM)
Introduction to PCM Interfaces
Viewing the PCM Interface
To establish a call link, use the endpoint to call the IP address for RMX 1000
directly, or call the E.164 prefix or SIP URL of RMX 1000 if you have
registered to a gatekeeper or SIM server. After the connection is successfully
established, the PCM lobby of RMX 1000 will be displayed on the endpoint,
as shown below.
Function
Options
Cursor
Ongoing
Conference
List
Status icon of
the selected
conference
ID of Highlighted Conference
Figure 16-1 Interface of the PCM Lobby
Table 16-1 Description for Conference States
Status
Description
No participant joins the highlighted conference, and an endpoint can
directly access it.
Some participants have joined the highlighted conference, and an
endpoint can directly access it.
The highlighted conference has a password. You must enter the
conference password to join it.
The highlighted conference is locked and permits nobody to join.
ƒ
ƒ
The highlighted conference has a password. You cannot joint it
through the PCM interface.
The current endpoint is unavailable in the participant list of the
conference, and this conference is configured with Only
participants in the above participant list can dial in (see
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After joining the conference, you can use any arrow key on the remote
control to invoke the function menu, so as to perform some specific function
operations.
Menu Title
Function
Options
Figure 16-2 Function Menu – Regular Participant Interface
If you have no operation for a certain period on the PCM menu interface, the system
automatically goes back to the conference image.
Definitions of DTMF & FECC Keys
You can control RMX 1000 using FECC and DTMF functions of the remote
control. When your endpoint supports FECC or DTMF, use the remote
control to operate the PCM menu interface.
On the PCM menu interface, you can select each function menu by pressing
the up arrow/down arrow key on the remote control, and go to the
next-level page of the highlighted menu item by pressing the right arrow key.
If you continuously press the up arrow key or down arrow key, you can
cyclically switch between the first menu page and the second menu page. In
addition, you can, according to the number of each menu item, press the
corresponding number key on the remote control to fast enter this page.
The table below defines in details the FECC and DTMF operation keys on the
remote control of Polycom endpoint.
Table 16-2 FECC Control Keys
FECC
Description
Token
ƒ
ƒ
ƒ
Return to the higher-level menu
Delete the character before the cursor (while inputting menu names)
Exit the menu and display the video (if the top level menu is
displayed)
ƒ
ƒ
Shift the selection to the left video
Bring up the menu (if the conference videos are displayed)
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FECC
Description
Token
ƒ
ƒ
ƒ
ƒ
Go to the lower level menu
Confirm the selection (if the menu is displayed)
Shift the selection to the right video
Bring up the menu (if the conference videos are displayed)
ƒ
ƒ
ƒ
Return to the higher-level menu, if the menu is displayed (cyclic)
Shift the selection to the above video
Bring up the menu (if the conference videos are displayed)
ƒ
ƒ
ƒ
Go to the lower-level menu, if the menu is displayed (cyclic)
Shift the selection to the below video
Bring up the menu (if the conference videos are displayed)
ƒ
ƒ
Exit a specific state (under some specific states)
Zoom in the focus in the remote camera control state
Zoom Out
Zoom In
ƒ
ƒ
Confirm the selection (under some specific states)
Zoom out the focus in the remote camera control state
Table 16-3 DTMF Control Keys
DTMF
Description
ƒ
ƒ
ƒ
Shortcut key (if the conference videos or the menu is displayed)
0
Input numbers (while inputting menu names)
Go back to the conference (in the far-end camera control status)
ƒ
ƒ
Shortcut key (if the conference videos or the menu is displayed)
Input numbers (while inputting menu names)
1 – 9
ƒ
ƒ
Enable the DTMF function of the Polycom remote control (if the
conference video or the menu is displayed)
＊
＃
Enter a period “.” (While inputting IP addresses to invite participant)
Input confirmation to signify completion
Before using the shortcut number keys 0-9, enable the DTMF function of the endpoint
according to that endpoint’s configurations.
PCM Operations
Creating a Conference
To create an instant conference:
1
In the PCM lobby, press the up arrow/down arrow key on the remote
control to select Create a New Conference, and then press the right
arrow key
to enter the conference creating interface, or directly
press the number key "1" to enter the interface.
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Figure 16-5 Create Conference Interface
2
3
4
Enter the valid conference ID at the cursor, and press # to confirm. You
can press the left arrow key to delete the content just entered.
The cursor moves to the text box of conference password. If necessary,
enter the conference password and press # to confirm it.
If the conference has a password, all the participants attempting to
connect to the conference must enter a correct password before joining
the conference. The conference password is not mandatory. Directly
press the # key if the password is not required.
5
6
The cursor moves to the text box of chairperson password. If necessary,
enter the chairperson password and press # to confirm it.
The chairperson password is used for identifying the participants who
will have access to chairperson services. When connecting to a
conference, a participant who has entered the chairperson password will
be treated as the conference chairperson by the RMX 1000 and thus
granted with the corresponding conference operation permissions. The
chairperson password is not mandatory. Directly press the # key if the
password is not required.
7
After the conference is created, the endpoint that creates this conference
will access as the chairperson.
Please make sure that the conference ID entered does not conflict with any currently
running conference ID, meeting room ID, or conference reservation ID. Otherwise, the
creation of the conference will fail because conference IDs must be unique.
Entering an Existing Conference
A user can join an ongoing conference in the RMX 1000 system by using one
of the following two methods:
Select the conference to join from the conference list:
1
In the PCM lobby, select the conference to join from the conference list
by pressing the up arrow/down arrow key on the remote control, and
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then press the right arrow key
, or directly press the corresponding
number key of this conference to join it.
2
3
Enter the interface for entering the conference password (if set). Enter the
conference password and press # to confirm it. You can press the left
arrow key
to delete the content just entered.
If the password you entered is not correct, you won’ t be able to join the
conference.
Figure 16-6 Join Conference Interface
4
Enter the interface for entering the chairperson password (if set). Enter
the chairperson password and press # to confirm it. You can press the
left arrow key
to delete the content just entered.
5
If the password you entered is not correct, you won’t be able to join the
conference. For regular participants, just press # or the right arrow key
to enter the conference.
Directly enter the conference ID:
1
In the PCM lobby, press the up arrow/down arrow key on the remote
control to select Join a conference, and then press the right arrow key
to confirm, or directly press the number key "2".
2
On the conference-joining interface, operations are consistent with those
•
•
If the encryption function is enabled for a conference, you cannot join that
conference through the PCM lobby. However, you can directly dial in to the
conference by entering the IP address of RMX 1000 plus the conference ID
through the remote control of the endpoint. For details, see Connecting to a
If the maximum video connections to the RMX 1000 are already utilized, an
additional endpoint can only directly join the conference by calling the conference
directly. Attempting to use the PCM lobby will fail, because the lobby cannot be
generated by the RMX 1000 when all video resources are full. The endpoint can
connect as an audio-only participant, presuming the RMX 1000’s audio resources
are not also fully utilized.
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Conference Control for Regular Participants
If you enter a conference as a regular participant, please wait until the
conference video appears and then press any arrow key on the remote
control to open the function menu as shown below.
Figure 16-7 Conference Control for Regular Participants – Main Menu
If the Limit Personal Conference Management (PCM) access to conference creator
only option is selected in the conference profile settings page, the regular participants
in the conference cannot display the PCM menu to control the conference.
Click & View
This menu option is used to set the screen layout for a participant’s endpoint.
To change the layout on the participant's endpoint screen:
1
In the PCM main menu, select Click & View to go to the interface for
selecting a layout legend.
2
3
Select a layout legend by pressing the up arrow/down arrow key on the
remote control, or directly press the corresponding number key of the
layout legend number.
Enter the layout setting status. By repeatedly pressing the right arrow
key on the remote control, you can cyclically switch between different
layouts of this legend type. For the layouts available for each legend, see
4
Press the left arrow key on the remote control for multiple times to exit
the layout setting status, and return to the conference image.
Table 16-4 Layout Control Legends
Legend
Layout States and Function Description
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Legend
Layout States and Function Description
Fit the layout to the conference mode you set
•
•
When the conference image appears, press the DTMF combination key "**"
through your remote control to open the layout legend selection interface.
Change layout function is available only if the conference is configured in the
Conference Layout mode. When the conference is in the Lecture Mode or Same
Layout, this option will not be displayed. For more information about layout mode
Camera Control
A user can control the camera of endpoint's conference site that supports the
FECC function from a far end, e.g. turn the camera of the selected conference
site to the up, down, left and right directions, and zoom in/out the focus.
To control the camera from a far end:
1
Select Camera Control from the PCM main menu.
2
Select the site to be controlled by pressing the up arrow, down arrow,
left arrow and right arrow keys on the remote control.
3
Press the Zoom In key to enter the FECC operation status. Now, the
icon appears on the image of the controlled site.
4
5
Turn the direction of the far-end camera by pressing the up arrow, down
arrow, left arrow and right arrow keys on the remote control, or press
Zoom In/Zoom Out to zoom in/out the focus.
Press the number key 0 on the remote control to quit the far-end control
status, and then press the Zoom Out key to return to the conference
video.
In the FECC status, if you performed no FECC operation in 10 seconds or used the
DTMF function, you will be automatically signed out of the FECC state and brought to
the conference image.
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Video Force
When the number of participants added to the conference is larger than the
number of configured screen windows, this menu item is used to specify a
window to display the remained participants in turn. Select the Video Force
option to enter the menu interface for changing the displayed conference site.
The selected conference site is displayed with a yellow border around it. You
can use the FECC up/down/left/right arrow keys to select the conference
site you want, and then press Zoom In to confirm your selection. Press Zoom
In repeatedly to switch the conference videos consecutively.
If you performed no operation in 10 seconds, the endpoint will automatically
return to the conference video state. You can also press the Zoom In key to
exit the Video Force interface and return to the main function menu.
Become Chairperson
After requesting the chairperson successfully, a regular participant will have
more control privileges, e.g. invite or disconnect a participant, view and
control the audio and video status of a participant, terminate a conference,
and control recording.
To become the chairperson:
1
Select Become Chairperson from the PCM main menu, and press the
right arrow key to confirm.
2
The interface for entering the chairperson password appears. Enter the
chairperson password of the conference, and then press # to confirm. If
the conference has no chairperson password, directly enter # to become
the chairperson.
Chairperson Conference Control
If you enter the conference as the conference chairperson, wait for the
conference video to display, and then press any arrow key to open the
function menu as follows. The function menu displayed for the chairperson
contains more options than that of the regular participants, as the
chairperson has more control ability.
Figure 16-8 Chairperson Conference Control - Main Menu 1
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Figure 16-9 Chairperson Conference Control - Main Menu 2
For more information about the options shared by the chairperson and the
Only the chairperson-specific functions and operations will be described
here.
Currently, the chairperson and regular user menu are fixed and cannot be customized.
Inviting Participant
When a conference is going on, the chairperson can fast invite a participant
to join this conference through the PCM interface.
To invite a participant to join:
1
Select Invite Participant from the PCM main menu, and press the right
arrow key to confirm.
2
3
4
Select Connection Type, and press the Zoom In key to display the list.
Select a connection type, and press the Zoom In key to confirm.
Call the participant to be invited using one of the following two
methods:
―
Manually enter the IP address or suffix of the participant to make a
call. This method is applicable when the address of this participant is
not added to the system address book. For details of the address
a
Select the text box, and enter the IP address of the participant's
endpoint through number keys on the remote control. If a gatekeeper
is registered, you need to enter the E.164 number of the endpoint.
b
Press the # key to initiate the call.
―
If the IP address of the participant to be invited exists in the address
book, you can directly select this participant from the address book
to make a call.
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a
b
Select the Directory menu option to enter the directory interface. The
list displays by default the address book entries added by users
through the local computer.
The chairperson can display addresses in the local and global
directories by category through the drop-down menu on the
interface, and manually enter the participant name to search directly
or select the alphabetic or numerical range for filtering according to
the initial character of the name. On this interface, press the Zoom In
key to confirm the operation.
c
Select a participant to be invited from the list by pressing the up
arrow, down arrow, left arrow and right arrow keys on the remote
control, and press the Zoom In key to initiate a call.
Participant mute/status
A user can view and control the audio and video status of each participant's
endpoint. Select Participants Mute/Status from the PCM main menu, and
press the right arrow key to enter the interface for controlling the audio and
video of participants' endpoints and viewing the status, as shown below.
The interface lists the mute, blocking and video suspending status of all
participants' endpoints. The conference chairperson can select a status icon
by pressing the up arrow, down arrow, left arrow and right arrow keys on
the remote control, and then press the Zoom In key to switch this status
(repeatedly press the Zoom In key to cyclically switch the on/off status). The
table below provides the meanings of status icons. ALL can be selected to
mute and unmute all the endpoints except the conference chairperson’s and
the lecturer's.
Table 16-5 Status Legend Descriptions
Legend
Description
The audio output to the endpoint is allowed. Other conference
participants can hear the audio from this endpoint.
The endpoint is MUTED. Other conference participants will hear this
endpoint.
The audio input from the endpoint is allowed. This endpoint can hear
the audio from other conference sites.
The audio output to the endpoint is blocked. This endpoint will not hear
the audio from other participants.
The video output of the endpoint is allowed. Other conference
participants can see the image of this endpoint.
The video transmission from the endpoint is blocked. Other
conference participants will not see this endpoint.
This icon is displayed when the endpoint is neither muted nor
suspended. You can click this icon to mute this endpoint and prevent it
from sending video data to other conference sites.
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Recording a Conference
When a recording link has been set up in the conference, the conference
chairperson can start recording, suspend recording, and stop recording
Start conference recording:
1
Enter the second page of the PCM main menu, select Recording, and
then press the right arrow key to confirm.
2
Press the right arrow key on the remote control to start conference
recording. Now, the page shows the recording suspending and stopping
menu so that you can control the recording process.
Disconnect Participant
Disconnect Participant:
1
Select Disconnect Participant from the PCM main menu, and press the
right arrow key to confirm.
2
Select the participant to be disconnected by pressing the up arrow key
and down arrow key on the remote control, and press the right arrow
key to confirm.
Terminate Conference
Terminate Conference:
1
Select Terminate Conference from the PCM main menu, and press the
right arrow key to confirm.
2
The interface displays the prompt message for confirming deletion. Press
the left arrow key to cancel, or press the right arrow key to confirm the
deletion.
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17
Appendix A: Connection
Failure Diagnosis
When a participant failed to connect to a conference or was disconnected
from a conference, the Connection Status page of Participant Properties pages
appears, listing the cause and more details about the connection failure.
When possible, it also provides you the possible solutions.
This appendix lists the causes that may be shown in Call Disconnected Cause
and the corresponding descriptions.
Table 17-1 Description for Disconnection Failure
Parameter
Description
Call rejected by the
gatekeeper
CALL_REJECT_GK
NO_NET_CONNECTION
RESOURCE_DEFICIENCY
NETWORK_ERROR
Network connection failed
No enough resources
Network error
CALL_REJECT_NO_ANSWER
CALL_REJECT_BUSY
No answer to the call
The line is busy
CALL_REJECT_IMMEDIATELY
Call rejected
Non-encrypted endpoints
NON_ENCRYPT_TERM_JOIN_ENCRYPT_MEETING are not allowed to join an
encrypted conference
The endpoint hangs up
initiatively
ENDPOINT_HANGUP
Disconnected by the
administrator
Operator_DISCONNECT
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18
Appendix B:
Telnet/Terminal Commands
RMX 1000 also supports device debugging from the command line. You can
configure command settings in either of the following two methods: using
the HyperTerminal after connecting it to the device through a serial port or
configuring via telnet. Both methods use the same command format. Next,
we will describe how to configure command setting using the
HyperTerminal.
HyperTerminal Parameters
•
•
•
•
•
Port: COM1 (basing on the port used)
Baud rate: 115,200 bps
Data bits: 8 bits
Parity bit: None
Stop bit: 1
Furthermore, you may need to set some other parameters based on the
simulation software used:
•
No echo for local input
•
•
•
The settings for the DEL and Backspace keys
Enter/New line
The simulation type for the endpoint: Automatic or ANSI
Login
If you have completed all the above configurations and launched the
HyperTerminal simulation software successfully, press the Enter key. The
login interface appears.
The login interface shows all of the software information and you’ll be
prompted to enter the login password. Now enter the login password and
press the Enter key.
The factory default login password is POLYCOM (case sensitive).
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If you entered a wrong password, you may be required to re-login to the
system.
If you entered the right password, you will be brought directly to the
command setting interface.
Command Introduction
Help
After logging into the system, you may enter ? or help after the prompt "#" to
show the command prompt information.
•
•
“<>” indicates an optional parameter
“{}” indicates a required parameter
•
“|” indicates a 1-out-of-N parameter
Exit
Enter exit after the prompt # to exit the command control
interface.
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View Device Information
Enter show after the prompt # to view the current device information,
including the system information, license information, interface information
and IP address.
Idle Timeout Setting
Enter keepalive<timeout> after the prompt # to modify the keep-live
timeout setting. If no operation was executed in the defined time interval, the
device will time out and exit.
Table 18-1 Parameters Description
Parameter Description
Defaults to 120 seconds and can be modified to any value in the range
of 5 – 600 seconds
timeout
[Example] Set the timeout time to 60 seconds:
Reboot Device
Enter reboot after the prompt # to reboot the device.
Restore Password
Enter reset password after the prompt "#" to restore the user password for
Web login to the default password（POLYCOM）. The system will display the
prompt “Are you sure?”, Enter “Y” to continue, or enter “N” to cancel.
After resetting the password, the RMX 1000 must be restarted in order for the
new settings to take effect.
[Example] Restore the Web login password to the default configuration:
Restore System Configuration
Enter reset config after the prompt "#" to restore the system to the default
configuration. The system will display the prompt “Are you sure?”, Enter
“Y” to continue, or enter “N” to cancel.
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After resetting the system configuration, the RMX 1000 must be restarted in
order for the new settings to take effect.
Clean Key Code
Enter cleankey after the prompt "#" to remove the existing key code. This
command is used to deactivate the RMX 1000.
The system will display the prompt “Are you sure?”, Enter “Y” to continue,
or enter “N” to cancel.
Telnet Setting
Enter telnet {on | off} after the prompt "#" to turn on/off the telnet session.
For example, enter telnet on to enable the telnet function.
The default setting is telnet on. If entering "telnet off" to disable the RMX 1000’s telnet
function, the user can only use the serial port to perform system setting tasks. The
default telnet port is 23, which cannot be modified. The password and command
operations for remote telnet login are identical to those for serial port login.
LPR Setting
Enter lpr {on | off} after the prompt "#" to enable or disable the packet loss
recovery mechanism. The default setting is off.
For example, enter lpr on to enable the packet loss recovery function. The
data is restored when packet loss occurs during the network transmission.
The system must be restarted in order for the new settings to take effect after
changing the LPR setting.
Password Modification
Enter set telnet password after the prompt "#" to modify the login password
for the command setting interface.
The password can be set to a maximum of 20 characters. This command is
only used to change the login password for the telnet session and serial
interface. No effect for the web UI password.
Ping
Enter ping <ip> {-n<count>} {-w<time>} {-l<size>} after the prompt "#" to
check the network connection status.
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Table 18-2 Parameters Description
Parameter
ip
Description
IP address of the destination host
-n<count>
-w<time>
-l<size>
Packet sending times, defaulted to 10
Waiting time, defaulted to 1000 ms
Size of the sent packet, defaulted to 32 bytes
[Example] Send the host whose IP address is 172.21.100.111 a Ping packet
with the size of 1500 bytes for five times cyclically. The wait time is 1000 ms:
Network Setting
Enter the following commands after the prompt "#" to set network
configurations:
“set {lan1 | lan2} ip {dhcp | static <ip> netmask <mask> gw <gateway>}” -
set the IP address for LAN 1 or LAN 2.
“set {lan1 | lan2} speed {auto | 1000 | 100 full | 100 half | 10 full | 10 half}”
- set the connection features for the LAN 1 or LAN2 interface.
Table 18-3 Network Setting Parameters – LAN Interface IP Address
Parameter
Description
Automatically gets the address information through the DHCP
server.
dhcp
Specifies the static IP address information -
Ip: IP address of the network port
static
mask: subnet mask of the network port
gateway: gateway address of the network port
Table 18-4 Network Setting Parameters – LAN Interface Connection Rate
Parameter
auto
Description
Auto negotiation mode
1000Mbps
1000
100 full
100Mbps full duplex
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Parameter
100 half
10 full
Description
100Mbps half duplex
10Mbps full duplex
10Mbps half duplex
10 half
[Example 1] Set the IP address of the LAN1 interface to 172.21.103.29, subnet
mask to 255.255.255.0, and the gateway address to 172.21.103.254:
[Example 2] Set the 100M half duplex for the LAN1 interface:
After you set the connection feature or IP address for the LAN interface, the system
must be restarted in order for the new settings to take effect.
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19
Appendix C: Glossary
Abbreviation/Term
Explanation
Defines the information-carrying capacity of a channel. In
analog systems, it is the difference between the highest
frequency that a channel can carry and the lowest, measured
in hertz. In digital systems, bandwidth is measured in bits per
second. The larger a connection's bandwidth, the more data
can be transmitted in a given amount of time, allowing for
greater video resolution and more sites in a conference.
Bandwidth
Bits and kilobits per second--a unit of bandwidth--that is the
amount of data that can flow during one second over a
communications line (using a transmission medium).
Bps, Kbps
1Kbps=1000Bps
Common Intermediate Format, an optional part of the
ITU-T's H.261 and H.263 standards. CIF specifies 288
non-interlaced luminance lines that contain 176 pixels. CIF
can be sent at frame rates of 7.5, 10, 15, or 30 per second.
When operating with CIF, the amount of data to transmit
cannot exceed 256K bits. The CIF video format has the
capacity to transmit video images of 352x288 pixels at
36.45Mbps and 30 frames per second. A 4CIF format has
four times the capacity of CIF; QCIF has quarter the capacity
of CIF.
CIF, 4CIF, QCIF
Coder-decoder. A device that converts voice and video into
digital code and vice versa. Refers to the endpoint video
camera and video board that are used for videoconferencing.
Codec
Connection between two or more endpoints exchanging
video and audio information. If only two endpoints are
involved, a conference is called point-to-point and no MCU is
required. If more than two endpoints are involved, it is called
a multipoint conference, and an MCU (Multipoint Control
Unit) is required as the management system.
Conference
Dual Tone Multi-Frequency. A system of coded signals used
by touch-tone telephones in which a specific sound,
frequency, or tone is assigned to each key so that the signal
can be easily recognized by a computer. The codes enable
data input and control of voice-processing systems. DTMF
signals can pass through the entire connection to the
destination device and therefore are used for remote control
after the connection with the MCU is established.
DTMF
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Chapter 19 - Appendix C: Glossary
Abbreviation/Term
Explanation
A hardware device, or set of devices, that can call, and be
called by an MCU or another endpoint. For example, an
endpoint can be a phone, a camera, or microphone
connected to a PC or conferencing system.
Endpoint
FECC
Far End Camera Control. The accompanying software in
certain cameras that enables a participant to control a
remote camera.
A group of bits that make up an elementary block of video
data for transmission by certain protocols.
Frame
The number of video frames displayed on-screen during one
second, measured in fps (frames per second).
Frame Rate
G.711
G.722
G.728
ITU-T audio algorithme, 64Kbps, 3.4 kHz.
ITU-T audio algorithme, 64Kbps, 7 kHz.
ITU-T audio algorithme, 16 Kbps, 3.4 kHz.
A type of server that performs two main functions: translates
LAN alias addresses of terminals and gateways to IP
addresses and provides bandwidth management.
Gatekeeper
H.221
ITU-T standard that defines how to multiplex video, audio,
control, and user data into one serial bit stream.
ITU-T standard that defines simple multipoint control
systems procedures and describes network maintenance
functions.
H.230
ITU-T standard that defines a set of MCU functions and
operational requirements.
H.231
H.242
ITU-T standard that defines initiation of communications
between systems and capabilities negotiation procedures.
ITU-T standard that defines initiation of communications
between systems and capabilities negotiation procedures in
multipoint conferences.
H.243
H.261
H.263
ITU-T standard that defines the Px64 video coding algorithm.
ITU-T standard that provides improved compression and
quality of video images at a line rate lower than 384Kbps.
This standard is not supported by all codecs.
ITU-T standard that provides improved compression and
quality of video images in lower line rate connections and
is part of the Highest Common mechanism in Video
Switching conferences.
H.264
ITU-T standard for audio, video and data communications
across IP-based (LAN) networks, including the Internet.
H.323
IP
Internet Protocol. The working protocol that forms the basis
of the internet.
International Telecommunications Union,
ITU-T Standard
Telecommunication Standardization Sector (formerly CCITT).
An international group that produces official standards for
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Polycom RMX 1000 User Guide
Abbreviation/Term
Explanation
telecommunications.
Local Area Network. A group of computers and other devices
linked via a network’s operating system.
LAN
The amount of bandwidth used by a communication device,
measured in Kbps (kilobits per second).
Line Rate
MCU
Multipoint Control Unit. Device which allows more than two
sites to be connected in a video conference.
Personal Conference Manager, a user interface displayed on
the endpoint’s video output screen. The user interacts with
the PCM through the DTMF command and FECC function by
using the endpoint remote control, to implement conference
control at the MCU. For example, create a conference, dial
into a conference, set the window layout, remotely control
the camera, and terminate a conference.
PCM
Participant
QCIF
A person using an endpoint to connect to a conference.
Quarter CIF. A video format with image size of 176x144
pixels that transmits 30 frames at 9.115Mbps per second
(a quarter of the capacity of CIF). For more information, see
CIF.
Quality of Service. QoS defines the performance of a
network service, such as the average delay between
packets.
QoS
Type of Service. It defines optimization tagging for routing
audio and video packets.
ToS
Wide Area Network. A communications network that services
a geographical area larger than the LAN.
WAN
High Definition (HD) refers to ultra-high quality video
resolutions. An HD-compliant endpoint can connect to a
conference at a resolution of 1280x720 (720p) and a bit rate
of 384kbp~ 4Mb. When setting up an HD video conference,
all participants connected to the conference are required to
use the same conference bit rate and same HD settings.
Those endpoints unable to meet the above requirements will
be treated as secondary connections (audio only).
High Definition (HD)
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20
Third Party Software
Licenses
This appendix provides the copyright statements for third party software
products that are part of the Polycom RMX 1000.
Table 20-1 Third Party Licenses
Software
License Type
License URL
Source Name
Busybox 1.7.1
Grub 0.97
GPL V3.0
GPL V3.0
www.gnu.org/copyleft/gpl.html
www.gnu.org/copyleft/gpl.html
Linux kernel
2.6.24 rc7
GPL V3.0
GPL V3.0
BSD-style
www.gnu.org/copyleft/gpl.html
www.gnu.org/copyleft/gpl.html
Glibc 2.6
www.openssl.org/source/license.html
www.openssl.org/source/license.html
http://www.net-snmp.org/about/license.html
http://www.apache.org/licenses/LICENSE-2.0
Openssl 0.9.8b
Openssl ver
0.9.8b
OpenSSL
Net-snmp ver
5.4
Net-SNMP
Apache ver
2.2.4
Apache
License v2.0
Linux Kernel
2.6, modified,
http://www.gnu.org/licenses/old-licenses/gpl-2.
0.html
GPLv2,
GLIBC, binary,
unmodified
http://www.gnu.org/licenses/old-licenses/lgpl-2.
1.html
LGPLv2.1
OpenSSL
open-ssl-0.9.8d
Apache,
www.openssl.org/source/license.html
Apache
License v2.0
http://www.apache.org/licenses/LICENSE-2.0
Busybox,
modified
standalone app,
http://www.gnu.org/licenses/old-licenses/gpl-2.
0.html
GPLv2
GPLv2
Grub, modified
standalone app
http://www.gnu.org/licenses/old-licenses/gpl-2.
0.html
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Chapter 20 – Third Party Software Licenses
Software
Source Name
License Type
License URL
Libpcap
libpcap
http://sourceforge.net/projects/libpcap/
OpenLDAP
Public License http://www.openldap.org/software/release/licen
OpenLDAP
v 2.8 (17
se.html
August 2003)
Net-SNMP
Libpng
Net-SNMP
http://www.net-snmp.org/about/license.html
http://www.opensource.org/licenses/zlib-licens
e.php
libpng License
Jpeg.v6b
-
http://www.ijg.org/files/
bmp2png-1.62
srtp 1.4.2
-
http://pmt.sourceforge.net/bmp2png/index.html
http://srtp.sourceforge.net/license.html
BSD-based
BSD-style
Libsrtp 1.4.2
http://srtp.sourceforge.net/license.html
-
reSiprocate 1.3
-
Modified open source code that is under GPL licenses is available upon request from
Polycom Support.
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