Savi™ Go
Wireless headset system
WG100/B
User Guide
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Contents
1 Package contents and features...................................4
1.1 USB adapter ............................................................ 4
1.2 Headset ................................................................... 4
2 Set-up..........................................................................6
2.1 Connecting USB adapter to PC............................... 6
5 Using your headset with your Bluetooth
mobile phone............................................................11
Pairing your headset to your Bluetooth
mobile phone............................................................... 11
Placing, answering and ending calls
with your headset and Bluetooth mobile phone.......... 11
2.2 Connecting power supply to
6 PerSono® Suite software...........................................12
Softphone support....................................................... 12
Battery life.................................................................... 12
Settings screen – headset and USB adapter............... 13
Help for USB adapter settings..................................... 13
PC panel screen .......................................................... 14
Advanced settings....................................................... 14
Support screen ............................................................ 14
Updates ....................................................................... 14
7 Troubleshooting and common questions..................15
charger base.................................................................. 6
2.3 Fitting headset......................................................... 7
2.4 Docking and charging headset................................ 7
3 Test call .......................................................................8
3.1 Making a test call..................................................... 8
4 System information .....................................................9
Muting a headset call..................................................... 9
USB adapter indicator light ........................................... 9
Headset indicator lights and tones................................ 9
Out of range warning................................................... 10
Low battery warning.................................................... 10
Checking battery level ................................................. 10
Turning headset indicator blue flash on/off ................. 10
Mute warning............................................................... 10
Pairing headset to USB adapter.................................. 10
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1 Package contents and features
1.1 Savi Go USB adapter, charger and CD
Base power supply
USB adapter
Charger base
USB charging cable
CD includes:
• PerSono® Suite Software
• Complete User Guide
1.2 Savi Go WH100/B headset
Headband
Headset with pre-installed ear loop
Foam ear cushions Extra ear tab
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Savi Go USB adapter features
Pairing button
Indicator light
Savi Go WH100/B headset features
Ear loop
Ear tab
Indicator light
Call control button (also controls power,
volume and mute functions)
Microphone
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2 Set-up
2.2 Connecting power supply to charger
base
2.1 Connecting USB adapter to PC
1 Insert the USB adapter into the USB port on the PC. The
indicator light on the adapter will be solid red to indicate the
USB adapter is powered on.
1 Connect the base power supply into the power jack on
the charger base.
2 Connect the power supply to the outlet. The power
indicator light will be solid green.
ImPortant notE For best performance, it is recommended
that Windows is updated with Service Pack levels listed below:
®
Microsoft Windows XP - Service Pack 3 (SP3) or later
®
Microsoft Windows Vista - Service Pack 1 (SP1) or later
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6 the ear tab has been designed to maximise stability of
the headset. It can be rotated on the headset to optimise
its fit and comfort in the ear. If desired, the ear tab can be
removed by pulling the tab from the headset.
2.3 Fitting headset
The headset comes with a pre-installed ear loop and ear tab. An
optional headband is also provided.
1 to install the headband, rotate the pre-installed ear loop
so the ear loop and headset are aligned with one another
as shown. Gently unsnap the ear loop from the headset.
notE The headset or ear loop can be damaged if they are not
aligned with one another before removing.
2 Hold the headband so it is aligned to receive the headset
as shown and snap the headband into the headset.
3 adjust the headband to fit.
4 For either wearing option, rotate the headset until the
microphone is pointed towards your mouth.
2.4 Docking and charging headset
5 the headset can be converted for wearing on the left or
right ear with both ear loop and headband.
1 Gently push the headset into the charging cradle.
The indicator light on the headset will be solid red to indicate
that the headset battery is charging.
Ear tab
Headset
2 Charge for at least 20 minutes prior to the first use.
A full charge takes 3 hours.
Ear loop
Headband
Indicator light
CHArging TiMe
20 min .....................
Minimum charge
before first use
3 hours ...................
Full charge
Power indicator light
notE The USB charging cable can also be used to charge the
headset. To successfully charge your headset with the USB cable,
the PC must be on and in an active state (not standby). The
charging time will vary according to the number of other devices
drawing power from the PC’s USB port(s).
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3 test call
3.1 making a test call
1 Power the headset on by pressing the call control button
in for four seconds. The headset indicator light will remain
solid blue for two seconds to confirm that the headset is
powered on.
notE The USB adapter indicator light will remain solid blue
when the headset is powered on and paired to the headset. The
indicator light will remain solid red when the headset is powered
on but not paired to the headset.
2 With your headset on, press the call control button on
the headset.
3 Set the headset and microphone volume to a
comfortable level using your softphone or unified
communications (UC) application set up.
4 Place a test call using your softphone or UC application.
5 adjust the receive and listen volume to comfortable
levels using the volume control in your softphone or UC
application audio set up.
6 You can also fine-tune the listening volume on the
headset by pushing the call control button up to
increase the volume and pushing it down to decrease
the volume.
notE Do not press the call control button in when adjusting the
volume, otherwise, the call can be ended accidentally.
7 to end the test call, press the call control button on the
headset.
notE Listening and speaking volume levels can also be adjusted
using the PC “Sounds and Audio Devices” (Windows XP) or the
“Sound Option” (Windows Vista) from your PC Control Panel.
For your safety, do not use headset at high volumes
for extended periods of time. Doing so can cause
hearing loss. Always listen at moderate levels. For
more information on headsets and hearing, visit:
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4 System information
muting a headset call
To mute a call, press and hold the call control button down (in the
volume down position) for two seconds. You will hear a low-high
tone pair indicating the mute is activated.
To unmute a call, push and hold the call control button down (in
the volume down position) for two seconds. You will hear a high-
low tone pair indicating the mute is deactivated.
Volume down button
USB adapter indicator light
USB adapter status
Indicator light
Headset in talk mode
Flashes blue
Flashes red and blue
Solid blue
Adapter and headset pairing
Connected, no activity
Powered on - headset not paired
Solid red
Headset indicator lights and tones
Headset status
Headset indicator light
Solid red
Headset charging
Headset fully charged
Headset battery low
Headset ready
Off
Flashes double red
Slow blue flash (every 10 sec.)
Flashes purple
Incoming call
Active call
Flashes blue
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out of range warning
Pairing headset to USB adapter
If you are on a call, you will hear the audio degrade as you move
out of range.
The headset and USB adapter are supplied paired to each other.
However, if you wish to use a replacement headset with your
existing USB adapter, the units can be paired to each other by the
following method:
If you stay out of range, active calls will be suspended. Calls will
be re-established when you walk back into range.
1 Ensure your replacement headset is fully charged.
2 Power the headset off by pressing and holding the call
control button for six seconds. The headset indicator light
will be red for four seconds.
Low battery warning
A repeating high/low tone pair every 10 seconds indicates the
battery is low. You should recharge the headset immediately.
3 Place the headset in pairing mode by pressing and
holding the call control button until the indicator light
flashes red and blue.
Checking battery level
4 Place the USB adapter in pairing mode by pressing
and holding the pairing button on the adapter for two
seconds. The pairing light will flash red and blue.
You can check the battery level by moving the call control button
to the volume down position, then pressing inwards and holding
for two seconds. The headset indicator will flash red to indicate
the remaining battery charge level.
5 When the pairing light on the USB adapter goes solid
blue, the headset and the USB adapter are paired.
One red flash = low charge level
Two red flashes = medium charge level
Three red flashes = high charge level
notE: Take care when pairing the USB adapter. Do not press
hard. Please “press” with both fingers rather than push on the
USB adapter to avoid damage to the USB adapter or USB port.
turning headset indicator blue flash on/off
By default, the headset indicator flashes blue to indicate the
headset state as described in the section Headset indicator
lights and tones. This feature may be disabled by moving the call
control button to the volume up position, then pressing inwards
and holding for two seconds. The headset indicator will show a
short burst of blue flashes.
Repeat this operation to turn the headset blue flashing indicator
back on.
mute warning
When mute is activated, you will hear a single low tone which will
repeat every 30 seconds.
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®
5 Using your headset with your Bluetooth mobile
phone
notE The headset will stay in pairing mode for three minutes.
Pairing your headset to your Bluetooth
mobile phone
4 Use the commands on your phone to locate the headset.
For most phones select Settings>tools>Connections>
Bluetooth>Search>Savi Go WH100. See your phone’s user
guide for more information.
1 turn on your mobile phone and enable Bluetooth. For
most phones, select Settings>tools>Connections>
Bluetooth>on. See your phone’s user guide for more
information.
5 When prompted for a password, enter 0000 (4 zeros).
The headset indicator light will flash blue when paired
successfully.
2 If the headset is powered on, power the headset off by
pressing the call control button in for six seconds. The
headset indicator light will remain solid red for four seconds to
indicate that the headset is powered off.
notE For detailed pairing instructions for popular mobile phones,
3 Press the headset call control button in for six seconds
or until the indicator light flashes red and blue
alternately.
Placing, answering and ending calls with your headset and Bluetooth mobile phone
To place a call
Dial number on your mobile phone keypad.
Short press call control button.
To answer a call
To answer a call when already on
an active UC application call
Short press the call control button to end the UC application call, then press again to
answer your mobile phone call.
To end a call
Short press call control button.
Redial last number*
Double tap call control button. There will be a high tone on each press. A final tone
indicates the last number has been redialed.
Activate voice dialling*
Press and hold call control button for two seconds. First tone on key press start, followed
by a second tone which indicates voice dial is activated.
Reject a call
Missed call
Press and hold call control button until you hear two tones.
Tap any button to clear the indicator light. The indicator light will triple flash purple every 10
seconds for 5 minutes or until cleared.
Transfer a call from your mobile phone to
your headset
Press and hold call control button for two seconds until you hear a long tone.
Press and hold call control button for two seconds until you hear a long tone.
Transfer a call from your headset to your
mobile phone
* Only available on mobile phones and carriers that support these features.
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6 PerSono Suite software
It is highly recommended that you install the PerSono Suite
software. Though your Savi Go system will operate without the
software running, it will limit the system’s capabilities.
3 the “manage aPI access Control” screen will pop
up stating that “another program is trying to access
Skype”. the name of the program will appear as
“PerSonoSuite.exe” with the publisher “Plantronics,
Inc.” You must select “allow this program to use Skype”
and click oK.
PerSono Suite software allows you to do the following with your
Savi Go system:
• Answer/end calls from the PC remotely with the headset
(requires use of supported softphone)
• Customise your headset and adapter settings to your personal
preferences
• Automatically manage your PC multimedia so you never miss a call
• Quickly access links to product support and software/firmware
upgrade information
Softphone support
For a list of softphones supported by PerSono Suite, refer to
www.plantronics.com/SoftphoneCompatibility PerSono Suite
software supports all the softphones on the list with no additional
steps by the user except Skype™.
To allow Skype to be a supported softphone in PerSono Suite,
please follow these steps:
4 to confirm that PerSono Suite is now supporting Skype,
go to the “PC Panel” tab in PerSono Suite and ensure
that Skype is listed under “Softphones”.
1 Ensure PerSono Suite software is running on your PC.
You will see a headset icon in the lower right-hand
portion of the PC tray bar when PerSono Suite software
is running.
2 If Skype is running on your PC, Skype will notify you of
the event that “PerSonoSuite.exe wants to use Skype”.
Go to the “new event” tab located in the upper right of
the Skype window and click on the red flag. You then
will need to click on the “PerSonoSuite.exe” link to be
taken to the “manage aPI access Control” screen.
Battery life
At the lower left-hand corner of the screen (and for all software
screens), you will see one of the following icons indicating the
approximate charge left in the headset battery.
100%
75%
50%
25%
Less than 5 mins
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Settings screen – headset and USB adapter
The Settings screen allows you to customise the adapter and headset to your preference. The Savi Go system is supplied with the default
settings and can be changed as described in the Settings column below.
notE Some parameters may appear as greyed out. PerSono Suite automatically greys out parameters that do not apply to a particular
Plantronics device.
Settings – headset
Feature
Settings
Default
Mute tone
On/off
On
Ring tone – PC
Sound 1/sound 2/sound 3
On/off
Sound 2
Ring tone volume – PC
Ring tone - mobile
Ring tone volume - mobile
Second inbound call
On
Sound 1/sound 2/sound 3
On/off
Sound 1
On
Ring continuously/ring once/ignore
Ring continuously
Settings – USB adapter
Feature
Settings
Default
Wideband
On
Audio bandwidth – PC
Ring both headset/PC
Wideband/narrowband
On/Off
Help for USB adapter settings
audio
The system will support both narrowband and wideband audio from the PC.
Wideband
PC
Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio
consumes more battery power and has more stringent access criteria, which reduces the number of
systems that can be deployed in a small area.
Bandwidth
All PCs support wideband audio.
When switching between narrowband and wideband audio, you must re-establish the audio link for the
changes to take effect.
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PC panel screen
Support screen
• Choose whether you want PerSono Suite software to launch
when you log in to Windows.
The support screen provides on-line access to this printable User
Guide, frequently asked questions, details on how to contact
Plantronics, and software upgrade information. The version of
software and firmware currently running on your system is also
shown here.
• See a list of supported softphones running on your PC.
• See which Plantronics device is attached to your PC and
working with PerSono Suite software.
• Customise how you want the PerSono Suite software to
manage your multimedia when a call begins/ends.
Updates
All the required software and firmware for your Plantronics device
can be remotely updated if and when updates are available. You
can control how frequently the system will check for available
updates. When updates are available, you can view all pending
updates and decide when to download and install any one of
them.
advanced settings
microsoft office Communicator dial tone enabled
If this feature is set to ON, when a PC radio link is established,
Microsoft Office Communicator will assume the user is trying to
place a VOIP call and provide a dial tone.
The particular version of PerSono Suite software and headset/
base firmware running on your system is always reflected in the
VERSIONS fields.
If this feature is set to OFF, when a PC radio link is established,
Microsoft Office Communicator will sit idle.
“Microsoft Office Communicator dial tone enabled” can be set to
ON or OFF.
notify me when updates are available: By enabling this check box,
you will activate a periodic automatic check for available software
and firmware updates.
Microsoft Office Communicator certified product:
Default setting = ON
When this parameter is enabled, automatic check for updates will
be activated and the frequency field will be highlighted allowing
you to choose the frequency of checking for updates, e.g., once
every 3 months, once every month or once every week.
Standard product: Default setting = OFF
audio sensing enabled
Audio sensing is a special feature supported by Plantronics
wireless devices that can detect audio signal at the USB port
and automatically establish a PC radio link between the base and
wireless headset without the user having to press the PC call
control button. If the parameter “Microsoft Office Communicator
dial tone enabled” is set to ON, every time the user presses the
PC call control button, the Microsoft Office Communicator dial
tone will be heard. However, the user may have pressed the PC
call control button to listen to music etc., and does not want to
hear the dial tone. In this case, if the user sets the “Audio sensing
enabled” parameter to “ON”, the radio link will be established
automatically when any PC audio is detected at the USB port,
thus eliminating the need for the user to press the PC call control
button.
When this parameter is disabled, automatic check for software/
firmware updates is disabled.
Check For Updates: You can choose to check for available
software/firmware updates at any time by clicking on the Check
For Updates button.
available Updates: Following an automatic or manual check for
updates, this field will be populated with any applicable software
and firmware updates.
Install: It is important to note that automatic checks for updates
does not include automatic download and install. The actual
download and install will only occur when you select at least one
item for the Available Updates list and click on this Install button.
“Audio sensing enabled” can be set to ON or OFF.
Microsoft Office Communicator certified product: Default setting
= ON
Standard product: Default setting = OFF
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7 troubleshooting and common questions
troubleshooting — UC application usage
My headset doesn’t work with
my UC application.
Make sure your headset is charged.
Make sure your headset is on and connected.
Press the call control button on your headset.
Fine-tune the listening volume with the call control button.
If the volume is still too low, adjust the listening volume on the PC using your UC application.
The sound is distorted or I hear Reduce speaking volume on the PC using your UC application.
an echo in the headset.
Point microphone towards your chin.
If the distortion is still present, lower the volume using the call control button.
While on my UC application call, Press the call control button for less than 1 second (this will disconnect the UC application call).
I want to accept a call from my
mobile phone.
Press the call control button again to connect with your mobile phone.
Reconnecting the Bluetooth link If you turn on the headset beyond Bluetooth range and then return within it, you may need to re-
between your headset and USB establish the Bluetooth link by pressing the USB adapter button.
adapter.
Talk time performance is
significantly degraded even
after a full recharge.
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troubleshooting — mobile phone usage
My headset does not
work with my phone.
Ensure that the headset is fully charged.
Make sure the headset is paired with the Bluetooth phone you are trying to use.
See “Pairing your headset to your Bluetooth mobile phone” on page 11.
My phone did not locate the
headset.
Turn both your phone and headset off and on and then repeat the pairing process on page 11.
I could not enter my PIN code.
I cannot hear caller/dial tone.
Turn both your phone and headset off and on and then repeat the pairing process on page 11.
Your PIN code, or password, is 0000.
The headset is not turned on. Press the call control button for approximately 4 seconds until you
hear a tone or see the indicator glow blue.
Your headset is out of range. Move the headset closer to the Bluetooth phone.
Your headset battery is drained. Charge your battery. See “Docking and charging headset” on
page 7.
The listening volume is too low. Incremental tapping of the call control button will adjust volume.
Make sure that the headset fits properly. See “Fitting headset” on page 7.
Audio quality is poor.
Your headset is out of range. Move the headset closer to the Bluetooth phone.
Callers cannot hear me.
Make sure that the headset is sitting correctly on your ear with the boom pointing towards the
corner of the mouth.
See “Fitting headset” on page 7.
My headset falls off my ear.
Make sure that the headset is sitting correctly on your ear with the boom pointing towards the
corner of the mouth.
See “Fitting headset” on page 7.
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Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States
© 2009 Plantronics, Inc. All rights reserved. Plantronics, the logo design, PerSono, Savi and Sound Innovation are
trademarks or registered trademarks of Plantronics, Inc. Microsoft, Windows and Vista are trademarks or registered
trademarks of Microsoft Corporation. Skype is a trademark of Skype Limited or other related Skype companies. The
Bluetooth word mark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics is under licence.
Patents US 5,210,791; Patents Pending.
81979-22 (09.09)
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