Plantronics Headphones WG100 B User Manual

SaviGo  
Wireless headset system  
WG100/B  
User Guide  
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Contents  
1 Package contents and features...................................4  
1.1 USB adapter ............................................................ 4  
1.2 Headset ................................................................... 4  
2 Set-up..........................................................................6  
2.1 Connecting USB adapter to PC............................... 6  
5 Using your headset with your Bluetooth  
mobile phone............................................................11  
Pairing your headset to your Bluetooth  
mobile phone............................................................... 11  
Placing, answering and ending calls  
with your headset and Bluetooth mobile phone.......... 11  
2.2 Connecting power supply to  
6 PerSono® Suite software...........................................12  
Softphone support....................................................... 12  
Battery life.................................................................... 12  
Settings screen – headset and USB adapter............... 13  
Help for USB adapter settings..................................... 13  
PC panel screen .......................................................... 14  
Advanced settings....................................................... 14  
Support screen ............................................................ 14  
Updates ....................................................................... 14  
7 Troubleshooting and common questions..................15  
charger base.................................................................. 6  
2.3 Fitting headset......................................................... 7  
2.4 Docking and charging headset................................ 7  
3 Test call .......................................................................8  
3.1 Making a test call..................................................... 8  
4 System information .....................................................9  
Muting a headset call..................................................... 9  
USB adapter indicator light ........................................... 9  
Headset indicator lights and tones................................ 9  
Out of range warning................................................... 10  
Low battery warning.................................................... 10  
Checking battery level ................................................. 10  
Turning headset indicator blue flash on/off ................. 10  
Mute warning............................................................... 10  
Pairing headset to USB adapter.................................. 10  
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1 Package contents and features  
1.1 Savi Go USB adapter, charger and CD  
Base power supply  
USB adapter  
Charger base  
USB charging cable  
CD includes:  
• PerSono® Suite Software  
• Complete User Guide  
1.2 Savi Go WH100/B headset  
Headband  
Headset with pre-installed ear loop  
Foam ear cushions Extra ear tab  
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Savi Go USB adapter features  
Pairing button  
Indicator light  
Savi Go WH100/B headset features  
Ear loop  
Ear tab  
Indicator light  
Call control button (also controls power,  
volume and mute functions)  
Microphone  
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2 Set-up  
2.2 Connecting power supply to charger  
base  
2.1 Connecting USB adapter to PC  
1 Insert the USB adapter into the USB port on the PC. The  
indicator light on the adapter will be solid red to indicate the  
USB adapter is powered on.  
1 Connect the base power supply into the power jack on  
the charger base.  
2 Connect the power supply to the outlet. The power  
indicator light will be solid green.  
ImPortant notE For best performance, it is recommended  
that Windows is updated with Service Pack levels listed below:  
®
Microsoft Windows XP - Service Pack 3 (SP3) or later  
®
Microsoft Windows Vista - Service Pack 1 (SP1) or later  
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6 the ear tab has been designed to maximise stability of  
the headset. It can be rotated on the headset to optimise  
its fit and comfort in the ear. If desired, the ear tab can be  
removed by pulling the tab from the headset.  
2.3 Fitting headset  
The headset comes with a pre-installed ear loop and ear tab. An  
optional headband is also provided.  
1 to install the headband, rotate the pre-installed ear loop  
so the ear loop and headset are aligned with one another  
as shown. Gently unsnap the ear loop from the headset.  
notE The headset or ear loop can be damaged if they are not  
aligned with one another before removing.  
2 Hold the headband so it is aligned to receive the headset  
as shown and snap the headband into the headset.  
3 adjust the headband to fit.  
4 For either wearing option, rotate the headset until the  
microphone is pointed towards your mouth.  
2.4 Docking and charging headset  
5 the headset can be converted for wearing on the left or  
right ear with both ear loop and headband.  
1 Gently push the headset into the charging cradle.  
The indicator light on the headset will be solid red to indicate  
that the headset battery is charging.  
Ear tab  
Headset  
2 Charge for at least 20 minutes prior to the first use.  
A full charge takes 3 hours.  
Ear loop  
Headband  
Indicator light  
CHArging TiMe  
20 min .....................  
Minimum charge  
before first use  
3 hours ...................  
Full charge  
Power indicator light  
notE The USB charging cable can also be used to charge the  
headset. To successfully charge your headset with the USB cable,  
the PC must be on and in an active state (not standby). The  
charging time will vary according to the number of other devices  
drawing power from the PCs USB port(s).  
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3 test call  
3.1 making a test call  
1 Power the headset on by pressing the call control button  
in for four seconds. The headset indicator light will remain  
solid blue for two seconds to confirm that the headset is  
powered on.  
notE The USB adapter indicator light will remain solid blue  
when the headset is powered on and paired to the headset. The  
indicator light will remain solid red when the headset is powered  
on but not paired to the headset.  
2 With your headset on, press the call control button on  
the headset.  
3 Set the headset and microphone volume to a  
comfortable level using your softphone or unified  
communications (UC) application set up.  
4 Place a test call using your softphone or UC application.  
5 adjust the receive and listen volume to comfortable  
levels using the volume control in your softphone or UC  
application audio set up.  
6 You can also fine-tune the listening volume on the  
headset by pushing the call control button up to  
increase the volume and pushing it down to decrease  
the volume.  
notE Do not press the call control button in when adjusting the  
volume, otherwise, the call can be ended accidentally.  
7 to end the test call, press the call control button on the  
headset.  
notE Listening and speaking volume levels can also be adjusted  
using the PC “Sounds and Audio Devices” (Windows XP) or the  
“Sound Option” (Windows Vista) from your PC Control Panel.  
For your safety, do not use headset at high volumes  
for extended periods of time. Doing so can cause  
hearing loss. Always listen at moderate levels. For  
more information on headsets and hearing, visit:  
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4 System information  
muting a headset call  
To mute a call, press and hold the call control button down (in the  
volume down position) for two seconds. You will hear a low-high  
tone pair indicating the mute is activated.  
To unmute a call, push and hold the call control button down (in  
the volume down position) for two seconds. You will hear a high-  
low tone pair indicating the mute is deactivated.  
Volume down button  
USB adapter indicator light  
USB adapter status  
Indicator light  
Headset in talk mode  
Flashes blue  
Flashes red and blue  
Solid blue  
Adapter and headset pairing  
Connected, no activity  
Powered on - headset not paired  
Solid red  
Headset indicator lights and tones  
Headset status  
Headset indicator light  
Solid red  
Headset charging  
Headset fully charged  
Headset battery low  
Headset ready  
Off  
Flashes double red  
Slow blue flash (every 10 sec.)  
Flashes purple  
Incoming call  
Active call  
Flashes blue  
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out of range warning  
Pairing headset to USB adapter  
If you are on a call, you will hear the audio degrade as you move  
out of range.  
The headset and USB adapter are supplied paired to each other.  
However, if you wish to use a replacement headset with your  
existing USB adapter, the units can be paired to each other by the  
following method:  
If you stay out of range, active calls will be suspended. Calls will  
be re-established when you walk back into range.  
1 Ensure your replacement headset is fully charged.  
2 Power the headset off by pressing and holding the call  
control button for six seconds. The headset indicator light  
will be red for four seconds.  
Low battery warning  
A repeating high/low tone pair every 10 seconds indicates the  
battery is low. You should recharge the headset immediately.  
3 Place the headset in pairing mode by pressing and  
holding the call control button until the indicator light  
flashes red and blue.  
Checking battery level  
4 Place the USB adapter in pairing mode by pressing  
and holding the pairing button on the adapter for two  
seconds. The pairing light will flash red and blue.  
You can check the battery level by moving the call control button  
to the volume down position, then pressing inwards and holding  
for two seconds. The headset indicator will flash red to indicate  
the remaining battery charge level.  
5 When the pairing light on the USB adapter goes solid  
blue, the headset and the USB adapter are paired.  
One red flash = low charge level  
Two red flashes = medium charge level  
Three red flashes = high charge level  
notE: Take care when pairing the USB adapter. Do not press  
hard. Please “press” with both fingers rather than push on the  
USB adapter to avoid damage to the USB adapter or USB port.  
turning headset indicator blue flash on/off  
By default, the headset indicator flashes blue to indicate the  
headset state as described in the section Headset indicator  
lights and tones. This feature may be disabled by moving the call  
control button to the volume up position, then pressing inwards  
and holding for two seconds. The headset indicator will show a  
short burst of blue flashes.  
Repeat this operation to turn the headset blue flashing indicator  
back on.  
mute warning  
When mute is activated, you will hear a single low tone which will  
repeat every 30 seconds.  
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®
5 Using your headset with your Bluetooth mobile  
phone  
notE The headset will stay in pairing mode for three minutes.  
Pairing your headset to your Bluetooth  
mobile phone  
4 Use the commands on your phone to locate the headset.  
For most phones select Settings>tools>Connections>  
Bluetooth>Search>Savi Go WH100. See your phones user  
guide for more information.  
1 turn on your mobile phone and enable Bluetooth. For  
most phones, select Settings>tools>Connections>  
Bluetooth>on. See your phones user guide for more  
information.  
5 When prompted for a password, enter 0000 (4 zeros).  
The headset indicator light will flash blue when paired  
successfully.  
2 If the headset is powered on, power the headset off by  
pressing the call control button in for six seconds. The  
headset indicator light will remain solid red for four seconds to  
indicate that the headset is powered off.  
notE For detailed pairing instructions for popular mobile phones,  
3 Press the headset call control button in for six seconds  
or until the indicator light flashes red and blue  
alternately.  
Placing, answering and ending calls with your headset and Bluetooth mobile phone  
To place a call  
Dial number on your mobile phone keypad.  
Short press call control button.  
To answer a call  
To answer a call when already on  
an active UC application call  
Short press the call control button to end the UC application call, then press again to  
answer your mobile phone call.  
To end a call  
Short press call control button.  
Redial last number*  
Double tap call control button. There will be a high tone on each press. A final tone  
indicates the last number has been redialed.  
Activate voice dialling*  
Press and hold call control button for two seconds. First tone on key press start, followed  
by a second tone which indicates voice dial is activated.  
Reject a call  
Missed call  
Press and hold call control button until you hear two tones.  
Tap any button to clear the indicator light. The indicator light will triple flash purple every 10  
seconds for 5 minutes or until cleared.  
Transfer a call from your mobile phone to  
your headset  
Press and hold call control button for two seconds until you hear a long tone.  
Press and hold call control button for two seconds until you hear a long tone.  
Transfer a call from your headset to your  
mobile phone  
* Only available on mobile phones and carriers that support these features.  
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6 PerSono Suite software  
It is highly recommended that you install the PerSono Suite  
software. Though your Savi Go system will operate without the  
software running, it will limit the systems capabilities.  
3 the “manage aPI access Control” screen will pop  
up stating that “another program is trying to access  
Skype”. the name of the program will appear as  
“PerSonoSuite.exe” with the publisher “Plantronics,  
Inc.” You must select “allow this program to use Skype”  
and click oK.  
PerSono Suite software allows you to do the following with your  
Savi Go system:  
• Answer/end calls from the PC remotely with the headset  
(requires use of supported softphone)  
• Customise your headset and adapter settings to your personal  
preferences  
• Automatically manage your PC multimedia so you never miss a call  
• Quickly access links to product support and software/firmware  
upgrade information  
Softphone support  
For a list of softphones supported by PerSono Suite, refer to  
software supports all the softphones on the list with no additional  
steps by the user except Skype.  
To allow Skype to be a supported softphone in PerSono Suite,  
please follow these steps:  
4 to confirm that PerSono Suite is now supporting Skype,  
go to the “PC Panel” tab in PerSono Suite and ensure  
that Skype is listed under “Softphones”.  
1 Ensure PerSono Suite software is running on your PC.  
You will see a headset icon in the lower right-hand  
portion of the PC tray bar when PerSono Suite software  
is running.  
2 If Skype is running on your PC, Skype will notify you of  
the event that “PerSonoSuite.exe wants to use Skype”.  
Go to the “new event” tab located in the upper right of  
the Skype window and click on the red flag. You then  
will need to click on the “PerSonoSuite.exe” link to be  
taken to the “manage aPI access Control” screen.  
Battery life  
At the lower left-hand corner of the screen (and for all software  
screens), you will see one of the following icons indicating the  
approximate charge left in the headset battery.  
100%  
75%  
50%  
25%  
Less than 5 mins  
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Settings screen – headset and USB adapter  
The Settings screen allows you to customise the adapter and headset to your preference. The Savi Go system is supplied with the default  
settings and can be changed as described in the Settings column below.  
notE Some parameters may appear as greyed out. PerSono Suite automatically greys out parameters that do not apply to a particular  
Plantronics device.  
Settings – headset  
Feature  
Settings  
Default  
Mute tone  
On/off  
On  
Ring tone – PC  
Sound 1/sound 2/sound 3  
On/off  
Sound 2  
Ring tone volume – PC  
Ring tone - mobile  
Ring tone volume - mobile  
Second inbound call  
On  
Sound 1/sound 2/sound 3  
On/off  
Sound 1  
On  
Ring continuously/ring once/ignore  
Ring continuously  
Settings – USB adapter  
Feature  
Settings  
Default  
Wideband  
On  
Audio bandwidth – PC  
Ring both headset/PC  
Wideband/narrowband  
On/Off  
Help for USB adapter settings  
audio  
The system will support both narrowband and wideband audio from the PC.  
Wideband  
PC  
Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio  
consumes more battery power and has more stringent access criteria, which reduces the number of  
systems that can be deployed in a small area.  
Bandwidth  
All PCs support wideband audio.  
When switching between narrowband and wideband audio, you must re-establish the audio link for the  
changes to take effect.  
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PC panel screen  
Support screen  
• Choose whether you want PerSono Suite software to launch  
when you log in to Windows.  
The support screen provides on-line access to this printable User  
Guide, frequently asked questions, details on how to contact  
Plantronics, and software upgrade information. The version of  
software and firmware currently running on your system is also  
shown here.  
• See a list of supported softphones running on your PC.  
• See which Plantronics device is attached to your PC and  
working with PerSono Suite software.  
• Customise how you want the PerSono Suite software to  
manage your multimedia when a call begins/ends.  
Updates  
All the required software and firmware for your Plantronics device  
can be remotely updated if and when updates are available. You  
can control how frequently the system will check for available  
updates. When updates are available, you can view all pending  
updates and decide when to download and install any one of  
them.  
advanced settings  
microsoft office Communicator dial tone enabled  
If this feature is set to ON, when a PC radio link is established,  
Microsoft Office Communicator will assume the user is trying to  
place a VOIP call and provide a dial tone.  
The particular version of PerSono Suite software and headset/  
base firmware running on your system is always reflected in the  
VERSIONS fields.  
If this feature is set to OFF, when a PC radio link is established,  
Microsoft Office Communicator will sit idle.  
“Microsoft Office Communicator dial tone enabled” can be set to  
ON or OFF.  
notify me when updates are available: By enabling this check box,  
you will activate a periodic automatic check for available software  
and firmware updates.  
Microsoft Office Communicator certified product:  
Default setting = ON  
When this parameter is enabled, automatic check for updates will  
be activated and the frequency field will be highlighted allowing  
you to choose the frequency of checking for updates, e.g., once  
every 3 months, once every month or once every week.  
Standard product: Default setting = OFF  
audio sensing enabled  
Audio sensing is a special feature supported by Plantronics  
wireless devices that can detect audio signal at the USB port  
and automatically establish a PC radio link between the base and  
wireless headset without the user having to press the PC call  
control button. If the parameter “Microsoft Office Communicator  
dial tone enabled” is set to ON, every time the user presses the  
PC call control button, the Microsoft Office Communicator dial  
tone will be heard. However, the user may have pressed the PC  
call control button to listen to music etc., and does not want to  
hear the dial tone. In this case, if the user sets the “Audio sensing  
enabled” parameter to “ON”, the radio link will be established  
automatically when any PC audio is detected at the USB port,  
thus eliminating the need for the user to press the PC call control  
button.  
When this parameter is disabled, automatic check for software/  
firmware updates is disabled.  
Check For Updates: You can choose to check for available  
software/firmware updates at any time by clicking on the Check  
For Updates button.  
available Updates: Following an automatic or manual check for  
updates, this field will be populated with any applicable software  
and firmware updates.  
Install: It is important to note that automatic checks for updates  
does not include automatic download and install. The actual  
download and install will only occur when you select at least one  
item for the Available Updates list and click on this Install button.  
“Audio sensing enabled” can be set to ON or OFF.  
Microsoft Office Communicator certified product: Default setting  
= ON  
Standard product: Default setting = OFF  
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7 troubleshooting and common questions  
troubleshooting — UC application usage  
My headset doesn’t work with  
my UC application.  
Make sure your headset is charged.  
Make sure your headset is on and connected.  
Press the call control button on your headset.  
Fine-tune the listening volume with the call control button.  
If the volume is still too low, adjust the listening volume on the PC using your UC application.  
The sound is distorted or I hear Reduce speaking volume on the PC using your UC application.  
an echo in the headset.  
Point microphone towards your chin.  
If the distortion is still present, lower the volume using the call control button.  
While on my UC application call, Press the call control button for less than 1 second (this will disconnect the UC application call).  
I want to accept a call from my  
mobile phone.  
Press the call control button again to connect with your mobile phone.  
Reconnecting the Bluetooth link If you turn on the headset beyond Bluetooth range and then return within it, you may need to re-  
between your headset and USB establish the Bluetooth link by pressing the USB adapter button.  
adapter.  
Talk time performance is  
significantly degraded even  
after a full recharge.  
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troubleshooting — mobile phone usage  
My headset does not  
work with my phone.  
Ensure that the headset is fully charged.  
Make sure the headset is paired with the Bluetooth phone you are trying to use.  
See “Pairing your headset to your Bluetooth mobile phone” on page 11.  
My phone did not locate the  
headset.  
Turn both your phone and headset off and on and then repeat the pairing process on page 11.  
I could not enter my PIN code.  
I cannot hear caller/dial tone.  
Turn both your phone and headset off and on and then repeat the pairing process on page 11.  
Your PIN code, or password, is 0000.  
The headset is not turned on. Press the call control button for approximately 4 seconds until you  
hear a tone or see the indicator glow blue.  
Your headset is out of range. Move the headset closer to the Bluetooth phone.  
Your headset battery is drained. Charge your battery. See “Docking and charging headset” on  
page 7.  
The listening volume is too low. Incremental tapping of the call control button will adjust volume.  
Make sure that the headset fits properly. See “Fitting headset” on page 7.  
Audio quality is poor.  
Your headset is out of range. Move the headset closer to the Bluetooth phone.  
Callers cannot hear me.  
Make sure that the headset is sitting correctly on your ear with the boom pointing towards the  
corner of the mouth.  
See “Fitting headset” on page 7.  
My headset falls off my ear.  
Make sure that the headset is sitting correctly on your ear with the boom pointing towards the  
corner of the mouth.  
See “Fitting headset” on page 7.  
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Plantronics, Inc.  
345 Encinal Street  
Santa Cruz, CA 95060  
United States  
© 2009 Plantronics, Inc. All rights reserved. Plantronics, the logo design, PerSono, Savi and Sound Innovation are  
trademarks or registered trademarks of Plantronics, Inc. Microsoft, Windows and Vista are trademarks or registered  
trademarks of Microsoft Corporation. Skype is a trademark of Skype Limited or other related Skype companies. The  
Bluetooth word mark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics is under licence.  
Patents US 5,210,791; Patents Pending.  
81979-22 (09.09)  
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