Planar Digital Camera 020 1229 00A User Manual

Planar UltraRes User

Manual

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Contents of this publication may not be reproduced in any form without permission of Planar

Systems, Inc.

Trademark Credits

Windows™ is a trademark of Microsoft Corp.

Planar's Big Picture™ is a trademark of Planar Systems, Inc.

All other names are trademarks or registered trademarks of their respective companies.

Disclaimer

The information contained in this document is subject to change without notice. Planar

Systems, Inc. makes no warranty of any kind with regard to this material. While every

precaution has been taken in the preparation of this manual, the Company shall not be liable

for errors or omissions contained herein or for incidental or consequential damages in

connection with the furnishing, performance, or use of this material.

Warranty and Service Plans

Planar warranty and service plans will help you maximize your investment by providing great

support, display uptime, and performance optimization. From post-sale technical support to

a full suite of depot services, our services are performed by trained Planar employees. When

you purchase a Planar product, you get more than a display, you get the service and support

you need to maximize your investment. To find the latest warranty and service information

regarding your Planar product, please visit http://www.planarcontrolroom.com/support

RoHS Compliance Statement

The Planar UltraRes 4K professional displays are fully RoHS compliant.

ADA Compliance Statement

All Planar UltraRes 4K professional displays are compliant with the Americans with

Disabilities Act.

Part Number: 020-1229-00A

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Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

European Union Disposal Informatio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Burn-In Versus Temporary Image Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Normal Use Thermal Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Basic Concept of Planar UltraRes Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Turning Power On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Input Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Supported Formats for Multiple Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Supported Formats for Single Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Installing a Planar UltraRes Displa y. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Before You Begi n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1

Tools/Equipment List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Other Things You May Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Plan Your Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Supported Graphics Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Powering On/Off Planar UltraRes Display s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3

Planar UltraRes in Standby Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unpacking and Checking Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

LCD Module Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessory Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

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Table of Contents

LCD Installatio n. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Installing an UltraRes Display on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Using the Kickstand Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Connecting AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Connecting the Wired IR Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Connecting Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Setting Up UltraRes Using Multiple Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Setting Up UltraRes Using Single Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Installing the UltraRes Control Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Installing USB Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Using the UltraRes Control Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Setting Up Source s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Auto Power Off Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Standby Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Changing Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Turning Local Dimming On or Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Changing Frame Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

UltraRes Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Display Dimensions - Front and Side Views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Display Dimensions - Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Landscape Wall Mounts - Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Landscape Wall Mounts - Sides Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Portrait Wall Mounts - Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Portrait Wall Mounts - Sides Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Optional Pedestal Mount - Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

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Table of Contents

Optional Pedestal Mount - Top and Bottom Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Optional Pedestal Mount - Single and Double Sided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Planar UltraRes Remote Monitoring Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Remote Monitoring Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Unit Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Display Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Admin Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

RS232 Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Connecting the RS232 Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Setting Up Multiple Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Setting Up Single Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

RS232 Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Command Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Response Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Command/Response Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Supported UltraRes 4K Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Signal Compatibilit y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 3

Troubleshooting During Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Error Codes in the UltraRes Control Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Symptoms, Possible Causes and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Symptom: Can’t Get PC to Output 4K @ 24/30Hz. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Accessing Planar’s Technical Support Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Downloading Additional Documentation and Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Downloading Utility Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Regulatory Informatio n. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

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Table of Contents

Planar UltraRes User Manual

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Introduction

Planar UltraRes 4K professional display is a family of 84” Ultra HD displays that

produce resolution and picture quality not before seen in large format LCD displays.

There are three different offerings: the UR8450-LX, UR8450-MX and the UR8450-3D.

Designed specifically for resolution-rich commercial applications, Planar UltraRes

displays offer the image quality, connectivity, industrial design and configuration

options required in leading control rooms, collaboration rooms and digital branding

installations.

Some of the features of the UltraRes display are:

• Ultra HD (3840 x 2160) resolution

• Outstanding picture quality - 4x pixel density of a comparably-sized Full HD

display

• Slim design with Planar Profile Mounting System (about 3” deep when

mounted)

• Supports range of 4K sources and timings

• Energy-saving features include LEDs, <0.5 watt standby mode and auto-off

signal detection

Caution: This manual is intended for use by qualified service persons and end users with

experience installing LCD displays.

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Important Safety Instructions

Read these instructions.

Keep these instructions.

Heed all warnings.

Follow all instructions.

Do not use any of the Planar UltraRes products near water.

Clean the LCD screens with an LCD screen cleaner or LCD wipes.

Do not install near any heat sources such as radiators, heat registers, stoves or

other apparatus (including amplifiers) that produce heat.

Do not defeat the safety purpose of the polarized or grounding type plug. A

polarized plug has two blades with one wider than the other. A grounding type

plug has two blades and a third grounding prong. The wide blade or the third

prong is provided for your safety. When the provided plug does not fit into your

outlet, consult an electrician for the replacement of the obsolete outlet.

Protect the power cord from being walked on or pinched particularly at plugs,

convenience receptacles and the point where they exit from any of the Planar

UltraRes products.

10 Only use the attachments/accessories specified by the manufacturer.

11 Unplug all Planar UltraRes displays during lightning storms or when unused for

long periods of time.

12 You must follow all National Electrical Code regulations. In addition, be aware of

local codes and ordinances when installing your system.

13 Refer all servicing to qualified service personnel. Servicing is required when any

of the Planar UltraRes products have been damaged in any way, such as the AC

power cord or plug is damaged, liquid has been spilled or objects have fallen into

a product, the products have been exposed to rain or moisture, do not operate

normally or have been dropped.

14 Keep the packing material in case the equipment should ever need to be

shipped.

15 Wall mounts must be secure. The wall must be strong enough to hold the

UltraRes display, mounts and cables.

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16 Slight pressure on the LCD will cause distortion of the image. Heavier pressure

will cause permanent damage. Planar UltraRes configurations should be

mounted where viewers cannot touch the screen or insert small objects in the

openings that will create hazards by contacting bare conductive parts.

Caution: The front polarizer is soft and subject to scratches from sharp objects.

17 The polarizer is a thin sheet of film laminated to the outside layer of glass on the

LCD screen. Take care when handling items near the screen.

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European Union Disposal Information

Deutsch

English

Français

■

Entsorgung von elektrischen & elektronischen Altgeräten (geltend für die

europäische Gemeinschaft und andere europäische Länder mit separaten

Sammelprogrammen)

■

Disposal of old Electrical & Electronic Equipment (Applicable throughout

the European Union and other European countries with separate collection

programs)

■

Mise au rebut des équipements électriques et électroniques usagés

(Valable dans l’ensemble de l’Union Européenne ainsi que dans les pays

européens disposant de programmes distincts de collecte des déchets)

Dieses Symbol, zu ﬁnden auf Ihrem Produkt oder dessen Verpackung,

macht Sie darauf aufmerksam, dass dieses Produkt bei der Entsorgung

nicht als Hausmüll behandelt werden darf. Statt dessen sollte es an eine

Sammelstelle zum Recycling von elektrischen und elektronischen Alt-

geräten gegeben werden. Helfen Sie mit, potenziell schädliche Einﬂüsse

auf Umwelt und Gesundheit, die durch eine unsachgemäße Entsorgung

dieses Produktes entstehen können, zu vermeiden und entsorgen Sie

dieses Produkt ordnungsgemäß. Recycling hilft, natürliche Rohstoffe

einzusparen.

This symbol found on your product or on its packaging, indicates that

this product should not be treated as household waste when you wish to

dispose of it. Instead, it should be handed over to an applicable collection

point for the recycling of electrical and electronic equipment. By ensuring

this product is disposed of correctly, you will help prevent potential

negative consequences to the environment and human health, which

could otherwise be caused by inappropriate disposal of this product. The

recycling of materials will help to conserve natural resources.

Ce symbole appliqué sur votre produit ou sur son emballage indique

que ce produit ne doit pas être traité comme un déchet ménager lorsque

vous voulez le mettre au rebut. Il doit au contraire être remis à un site

de collecte agréé pour le recyclage des équipements électriques et

électroniques. En veillant à ce que ce produit soit mis au rebut de façon

adéquate, vous contribuerez à prévenir les conséquences potentiellement

négatives sur l’environnement et sur la santé humaine qui risqueraient

de se produire en cas de mise au rebut inappropriée de ce produit. Le

recyclage des matériaux contribuera également à économiser les res-

sources naturelles.

Dieses Symbol ist nur innerhalb der europäischen

Gemeinschaft gültig.

Wenn Sie dieses Produkt entsorgen möchten, wenden

Sie sich bitte an Ihre örtliche Behörde und fragen Sie

nach der ordnungsgemäßen Entsorgungsmethode.

This symbol is only valid in the European Union.

If you wish to discard this product, please contact

your local authorities or dealer and ask for the cor-

rect method of disposal.

Ce symbole n’est valable que dans l’Union Européenne.

Si vous souhaitez mettre ce produit au rebut, veuillez

prendre contact avec les autorités locales ou avec votre

revendeur et renseignez-vous sur la méthode de mise

au rebut correcte.

Español

Nederlands

Italiano

■

Deshecho de equipos eléctricos y electrónicos (aplicable a la Unión Euro-

pea y a otros países europeos con programas de reciclaje independientes)

■

Verwijderen van oude elektrische en elektronische apparatuur (toepas-

selijk in de volledige Europese Unie en andere Europese landen met

afzonderlijke programma’s voor afvalverzameling)

■

Smaltimento delle attrezzature elettriche ed elettroniche usate (applicabile

in tutta la Comunità Europea ed altri Paesi Europei che applicano

programmi di raccolta differenziata)

La presencia de este símbolo en el propio producto o en su material de

embalaje, indica que no se debe tratar como residuo doméstico cuando

desee deshacerse de él. En su lugar, debe entregarlo en el punto limpio

correspondiente de reciclaje de equipos eléctricos y electrónicos. Ase-

gurándose de que este producto se desecha de forma correcta, ayudará

a evitar posibles consecuencias negativas para la conservación del

medioambiente y la salud humana, consecuencias que podrían darse si

se deshace del producto de forma inadecuada. El reciclado de materiales

ayuda a conservar los recursos naturales.

Il simbolo trovato sul prodotto, o sulla sua confezione, indica che il

prodotto non può essere trattato come i domestici quando è il momento

di smaltirlo. Al contrario, deve essere consegnato ad un centro di raccolta

specializzato nel riciclaggio di attrezzature elettriche ed elettroniche. As-

sicurando che il corretto smaltimento di questo prodotto, si aiuterà a preve-

nire potenziali conseguenze negative sull’ambiente e sulla salute umana,

che possono essere provocate da uno scorretto smaltimento di questa

attrezzatura. I materiali riciclati aiuteranno a conservare le risorse naturali.

Dit symbool dat op het product of zijn verpakking is aangebracht, geeft aan

dat dit product niet mag worden behandeld als huishoudelijk afval als u het

wilt wegwerpen. U moet het afgeven bij een speciﬁek verzamelpunt voor

de recyclage van elektrische en elektronische apparatuur. Door te garan-

deren dat u dit product op de correcte manier wegwerpt, helpt u potentiële

negatieve gevolgen voor het milieu en de menselijke gezondheid, die

zouden kunnen worden veroorzaakt door een onrechtmatig wegwerpen

van het product, te voorkomen. De recyclage van materialen helpt het

behoud van natuurlijke bronnen.

Este símbolo solamente es válido en la Unión

Europea.

Si desea deshacerse de este producto, póngase

en contacto con las autoridades locales o con su

distribuidor y pida información sobre el método de

disposición adecuado.

Questo simbolo è valido solo nell’Unione Europea.

Per smaltire questo prodotto, mettersi in contatto con

le autorità locali – o con il rivenditore – e chiedere

informazioni sul corretto metodo di smaltimento.

Dit symbool is alleen geldig in de Europese Unie.

Als u dit product wenst weg te gooien, dient u contact op

te nemen met uw lokale instanties voor details over de

gepaste methode voor afvalverwijdering.

Português

Polski

Waste Electrical and Electronic Equipment (WEEE) Directive

In the European Union, this label indicates that this product

should not be disposed of with household waste. It should

be deposited at an appropriate facility to enable recovery

and recycling. EEE complies with Directive ‘Regulation on

the Restriction of the Use of Certain Hazardous Substances

in Electrical and Electronic Equipment’

■

Eliminação de equipamentos eléctricos e electrónicos usados (aplicável

na União Europeia e noutros países europeus com programas próprios de

recolha destes equipamentos)

■

Usuwanie zużytego sprzętu elektrycznego i elektronicznego (Dotyczy

krajów Unii Europejskiej i innych krajów europejskich z oddzielnymi

programami zbiórki odpadów)

Este símbolo, colocado no produto ou na respectiva embalagem, indica

que o produto não deve ser tratado como lixo doméstico aquando da sua

eliminação. Em vez disso, deve ser entregue num ponto de recolha de eq-

uipamentos eléctricos e electrónicos para posterior reciclagem. Ao garantir

a correcta eliminação deste produto, estará a evitar consequências poten-

cialmente negativas tanto para o ambiente como para a saúde humana. A

reciclagem de materiais ajuda a preservar os recursos naturais.

Obecność tego symbolu na produkcie lub na opakowaniu z produktem

oznacza, że tego produktu nie można wyrzucać razem z odpadkami

domowymi. Należy go przekazać do punktu zbiórki w celu poddania

recyklingowi podzespołów elektrycznych i elektronicznych. Usunięcie tego

produktu w prawidłowy sposób, pomoże w zabezpieczeniu przed negaty-

wnym wpływem odpadów na środowisko i zdrowie ludzi, powodowanym

przez niewłaściwe usuwanie produktu. Przetwarzanie materiałów pomaga

w zachowaniu zasobów naturalnych.

Waste Electrical and Electronic Equipment

(WEEE) Directive In the European Union, this

label indicates that this product should not be

disposed of with household waste. It should be

deposited at an appropriate facility to enable

recovery and recycling. EEE complies with

Directive ‘Regulation on the Restriction of the

Use of Certain Hazardous Substances in

Electrical and Electronic Equipment’

Este símbolo apenas é válido na União Europeia.

Se quiser eliminar este produto, contacte as enti-

dades locais ou o seu fornecedor para ﬁcar a saber

qual o método de eliminação correcto.

Ten symbol obowiązuje wyłącznie w krajach Unii

Europejskiej.

Informacje dotyczące prawidłowej metody usunięcia

tego produktu, można uzyskać u władz lokalnych lub

u dostawcy.

Svenska

Suomi

Waste Electrical and Electronic Equipment (WEEE)

Yönergeleri Avrupa Birliği'nde bu etiket, ürünün ev

elektroniği aletleri atıkları ile imha edilemeyeceğini gösterir.

Kurtarmak ve geri dönüşümünü sağlamak için uygun

şartlarda saklanması gerekir. EEE Yönetmeliğine Uygundur

Ve Elektronik Eşyalarda Bazi Zararli Maddelerin Kullaniminin

Sinirlandirilmasina Dair Yönetmelik.

■

Avfall av förbrukad elektrisk och elektronisk utrustning (Tillämpbart i

hela Europeiska unionen och andra europeiska länder med separata

samlingsprogram)

■

Vanhojen sähkö- ja elektroniikkalaitteiden hävittäminen (Soveltuva kaik-

kialla Euroopan unionin alueella, sekä muissa Euroopan maissa, joilla on

erilliset keräysohjelmat)

Den här symbolen som ﬁnns på din product eller på dess förpackning

påvisar att produkten inte ska behandlas som hushållsavfall när du vill

slänga bort den. Istället ska den lämnas över till en lämplig uppsamlings-

punkt för återvinning av elektriska och elektroniska utrustningar. Genom att

tillförsäkra att den här produkten återvinns på ett riktigt sätt hjälper du till

med att förhindra möjliga negative konsekvenser för miljön och mänsklig

hälsa. Det kan annars orsakas på grund av olämplig sophantering av den

här produkten. Återvinning av material kommer att hjälpa till att bevara

naturtillgångar.

Jos tuotteessa tai sen pakkauksessa on tämä symboli, sitä ei pidä

hävitettäessä käsitellä tavallisena kotitalousjätteenä, vaan se kuuluu toimit-

taa sähkö- ja elektroniikkalaitteiden kierrätyspisteeseen. Varmistamalla,

että tämä tuote hävitetään asiaankuuluvalla tavalla autat estämään mah-

dollisia ympäristölle ja ihmisille koituvia negatiivisia seuraamuksia, joita

sen vääränlainen hävittäminen voi aiheuttaa. Materiaalien kierrättäminen

auttaa säilyttämään luonnonvaroja.

Waste Electrical and Electronic Equipment

(WEEE) Yönergeleri Avrupa Birliği'nde bu etiket,

ürünün ev elektroniği aletleri atıkları ile imha

edilemeyeceğini gösterir. Kurtarmak ve geri

dönüşümünü sağlamak için uygun şartlarda

saklanması gerekir. EEE Yönetmeliğine

Uygundur Ve Elektronik Eşyalarda Bazi Zararli

Maddelerin Kullaniminin Sinirlandirilmasina

Dair Yönetmelik.

Den här symbolen är endast giltig inom den

Europeiska unionen.

Om du vill slänga bort den här produkten ska du

kontakta lokala myndigheter eller återförsäljar, och

fråga efter lämplig avfallsmetod.

Tämä symboli on voimassa ainoastaan Euroopan

unionin alueella.

Jos haluat hävittää tämän tuotteen, ota yhteyttä

paikallisiin viranomaisiin tai jälleenmyyjään ja tiedustele

asiaankuuluvia hävittämistoimenpiteitä.

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Recommended Usage

In order to get the most out of your LCD modules, use the following recommended

guidelines to optimize the display.

Burn-In Versus Temporary Image Retention

Burn-in causes the screen to retain an image essentially forever, with little or no way

to correct the problem. Under normal use, an LCD module will not experience burn-

in, as plasma displays do, nor will it retain images in any way.

Normal use of an LCD module is defined as displaying continuously changing video

patterns or images. However, LCD modules can experience temporary image

retention when recommended usage guidelines are not followed.

What is Temporary Image Retention?

Temporary image retention (TIR) can occur when a static image is displayed

continuously for extended periods of time. An electrical charge differential may build

up between the electrodes of the liquid crystal, which causes a negative-color video

image (color-inverted and brightness-inverted version of the previous image) to be

retained when a new image is displayed. This behavior is true for any LCD device

from any LCD manufacturer.

TIR is not covered under warranty. See standard warranty terms and conditions for

details. Here are some guidelines to help you avoid TIR:

• Use the LCD module to show a screen saver, moving images or still pictures that

change regularly. When using high-contrast images, reposition the images

frequently.

• Turn off the Planar UltraRes when it is not in use. There are a few ways to do this

automatically.

Caution: For optimal performance, we suggest turning off the LED power on the Planar

UltraRes for four hours per day.

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Recommended Usage

Normal Use Thermal Guidelines

Normal use of the LCD module is defined as operating in the open air to prevent heat

buildup, and without direct or indirect heat sources such as lighting fixtures, heating

ducts, or direct sunlight that can cause the modules to experience high operating

temperatures. If the LCD module will be installed in a recessed area with an LCD

surround or enclosure, ensure adequate openings are applied for proper air flow and

ventilation.

At 3000 meters or below, the maximum ambient operating temperature for the LCD

module cannot be above 40º C nor below the minimum ambient operating

temperature of 10º C. If one of these conditions exists, it is up to the installer to

ensure that module placement is changed, thermal shielding is provided and/or

additional ventilation is provided to keep the display within its nominal operating

parameters.

Cooling Requirements

For optimal performance, active cooling by the installer should be planned for when

the ambient temperature anywhere in the wall is predicted to be above the specified

ambient temperature for the display.

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Basic Concept of Planar UltraRes Display

The Planar UltraRes display uses four separate outputs that feed into the 84” display

as one image. You can use any combination of HDMI, DisplayPort or DVI.

There are two main modes of operation for the UltraRes Display:

• Single 4K inputs @ 24/25/30Hz

• Four headed input (4K @ 60Hz)

Using four separate outputs provides the ultra HD resolution needed for superior

image quality. In the following example, each number represents an output. All four

“quadrants” (outputs) are fed into the 84” display and turned into one ultra high-

resolution image.

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Using the Remote Control

The UltraRes remote control can be used for a variety of functions, including turning

the display on and off and assigning individual inputs.

Select individual inputs

Turn display

on/off

Selectsingle

or multiple

input

connections

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Turning Power On/Off

There are several ways to turn the power on and off:

• Using the On/Off buttons on the remote control. See "Using the Remote

Control" on page 8 for more information.

• Using the Power On/Power Off buttons in the UltraRes Control software tool.

See "Using the UltraRes Control Software" on page 42 for detailed information

about the UltraRes Control software.

• Use the UltraRes Remote Monitoring software. See "Planar UltraRes Remote

Monitoring Software" on page 61.

Input Setup

You can set up your Planar UltraRes display using multiple or single inputs. Both are

explained below. You can select multiple or single input mode using the remote

control, the UltraRes Control tool or by using RS232 commands. For more

information see "Setting Up UltraRes Using Multiple Inputs" on page 32 and "S etting

Up UltraRes Using Single Inputs" on page 34.

Used to receive signals from

the remote control.

RS232 connector

Used to connect to the

Used to send serial commands to the

Remote Monitoring software display. Also used for diagnostic purposes.

Supported Formats for Multiple Inputs

The following formats for multiple inputs are supported:

• (4x) DisplayPort or HDMI/DVI 1080p @ 24/50/60Hz

• PC with DisplayPort or HDMI/DVI (or mix of both)

• External video processors

• (4x) DisplayPort or HDMI/DVI 960 x 2160 @ 60Hz

• Needs a PC with a special graphics card setup

Supported Formats for Single Inputs

The following formats for single inputs are supported:

• (1x) DisplayPort or HDMI/4K@ 24/25/30Hz

• PC with DisplayPort 1.1a or 1.2 output

• 4K Blu-ray player (for example, Sony BDP-S790)

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Input Setup

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Installing a Planar

UltraRes Display

This section explains how to install a Planar UltraRes display. We suggest that you

read this entire section before you attempt to install a display.

Before You Begin

Make sure you have all the items in the following lists before you begin unpacking

and installing your display.

Tools/Equipment List

Depending on your installation, you may need one or more of the following items:

• #1 and # 2 Phillips screwdriver

• Drill and bits

• Pencil

• Digital/laser level

• Ladders/lift

• Back brace

• Stud finder (if hanging on a wall)

Other Things You May Need

• LCD screen cleaner or LCD wipes - available at most electronics stores

• At least two capable people to lift display into place

Plan Your Installation

You should have a detailed plan of how the Planar UltraRes display is to be

configured. The plan should include calculations for the following:

• Floor/wall load. Make sure the floor/wall is strong enough to support the

weight of the Planar UltraRes.

• For passive cooling, it is recommended that a minimum of 1” of top clearance is

provided. This can be reduced if the LCD is actively cooled.

• Ventilation and cooling requirements. Although the rear cover of the display is

perforated and provides better airflow than other displays, it is still important

that you consider room cooling and ventilation.

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Supported Graphics Cards

UltraRes supports a variety of graphics cards from leading manufacturers, such as

Nvdia and AMD. In general, you should be looking for graphics cards that have the

following features:

• Can output 3840 x 2160 at 24 Hz or 30 Hz over a single DisplayPort of HDMI

connection.

• Four-output graphics cards that can output synchronized (genlocked) 1920 x

1080 outputs at up to 60 Hz.

• Cards that support Planar’s support timings, as listed in the following section

"Compatible Video Sources" on page 83.

Caution: Before you purchase a graphics card for your source, contact your Sales

Representative to get the most current information on Planar’s compatibility with leading

graphics cards.

Recommended PCs

In order to use 4K video, it is crucial that you have a high-powered PC. We also

recommend using a single 4K output whenever possible, so that you eliminate the

requirement of multi-output synchronization.

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Powering On/Off Planar UltraRes Displays

Powering On/Off Planar UltraResDisplays

There are several different ways to turn on or off the Planar UltraRes Display:

• Using the On/Off buttons on the remote control. See "Using the Remote

Control" on page 8 for more information.

• Using the Power On/Power Off buttons in the UltraRes Control software tool.

See "Using the UltraRes Control Software" on page 42 for detailed information

about the UltraRes Control software.

• Use the UltraRes Remote Monitoring software. See "Planar UltraRes Remote

Monitoring Software" on page 61.

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Powering On/Off Planar UltraRes Displays

Planar UltraRes in Standby Mode

If you are unsure about whether or not the display is on but in standby mode, look for

the small Standby LED. If it is off, you will not see the LED. If it is on but in Standby

mode, you will see a blue LED. As the display starts, the LED blinks until it is on. Once

it is on, the LED turns off.

Insert IR sensor cord

into the IR input on the

bottom of the display.

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Powering On/Off Planar UltraRes Displays

If an image is present on the current input, it will be displayed on the UltraRes

display. Otherwise, you will see a blank screen color (the default is black).

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Powering On/Off Planar UltraRes Displays

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Unpacking and Checking Accessories

LCD Module Box

The following items are included in the LCD module box.

Part

Description

One per box.

Number

Picture

LCD module

LCD mounts

(optional)

If ordered, this will be inside a

separate box inside the LCD

box.

Note: If you do not use

Planar’s mounts, you need to

ensure the mounts that you

purchase can adequately

support the display.

Mounting

template

Used to line up where the

wall mounts will be installed.

This is included with Planar’s

optional LCD mounts.

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Unpacking and Checking Accessories

Part

Description

Number

Picture

Kickstand

bracket

Mounts to the display when

Planar mounts are purchased.

M4 x 8

Panhead

screws

Used to mount the kickstand

bracket.

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Unpacking and Checking Accessories

Accessory Kit

The following items are included in the accessory kit.

Number

Included

Part

Description

Power cord.

Picture

AC power cord

IR sensor

Used to receive signals from

the remote control.

Double-sided

tape

Used to help in mounting

the IR sensor module.

USB drive

Contains the User Manual

and setup software.

Passive USB

cable

Used to set up display

software.

Remote control Used to power the display

on/off, select multiple or

single inputs.

Note: Batteries are included

but not installed.

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Unpacking and Checking Accessories

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LCD Installation

Before installation, keep the following points in mind:

• These displays are heavy. Make sure that you have an adequate studs to

support the weight of each display if installing on a wall.

• The UltraRes must be installed on a flat surface.

• If you ordered the optional wall mounts, use the supplied UltraRes mounting

template for the center point of the display, as well as top and bottom bracket

installation.

• The wall mounts for a landscape and portrait installation look very similar. The

process to install them is almost exactly the same. The only difference is the way

in which you use the wall mount template. This will be pointed out in the

relevant step.

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Installing an UltraRes Display on a Wall

Caution: For whatever structure is used to mount the display, be sure that it is sufficiently

engineered to handle the weight of the display. Also be sure to purchase the correct

hardware needed to support the display mounted to that structure.

Find the center point of the display on the wall where you intend to install it.

Draw a short (about 1”) horizontal line and a vertical line to match the edge of the

display.

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Installing an UltraRes Display on a Wall

Center notch alignment

Use the provided template to determine the center points of the wall mounts.

The “V” notches are labeled “L” for a landscape display or “P” for a portrait display.

Use the appropriate “V” notch to align with the horizontal line drawn in the

previous step.

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Installing an UltraRes Display on a Wall

In the hole marked “Top” on the template, mark the center of the hole on the wall.

Note: If you are installing a landscape display and the template is too long, you can break the

template at the notch labeled “P.”

Let the template hang vertically so it is plumb, as the bottom hole in the template

determines where the bottom mount will be installed.

Screw in the appropriate hardware in the bottom hole of the template that

corresponds with your display orientation.

Remove each screw and the template.

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Installing an UltraRes Display on a Wall

Line up the middle hole of the top wall mount with the screw hole drilled from

the template.

Note: This picture shows mounts for a landscape installation.

Tighten the screw into the mount.

10 Use a level to make sure the mount is level.

11 Then install additional screws as needed.

Note: Screws installed near the hooks provide the best support.

12 Install the center screw in the bottom mount and repeat steps 10-11 for any

additional screws that you want to install. Note that there are open mount

channels on the brackets. So you can install the screws wherever necessary along

those channels.

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Installing an UltraRes Display on a Wall

13 Install the kickstand bracket to the back of the display using four M4 x 8 Panhead

screws.

Landscape holes for kickstand bracket installation

Portrait kickstand installed on display

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Installing an UltraRes Display on a Wall

14 Using two people, carefully hang the back display onto the top wall mount

bracket using the square brackets on the back of the display.

Caution: Be sure that these are securely hung, as the top of the wall mount will hold most of

the weight of the display.

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Installing an UltraRes Display on a Wall

15 On the bottom wall mount, there is locking hardware in the bottom corners of

the mount. Push the hardware up and finger tighten the captive screws on the

bottom to secure the display to the wall.

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Installing an UltraRes Display on a Wall

Using the Kickstand Bracket

The kickstand bracket is used for service mode, without having to remove the display

from the wall. Use the following instructions to put the display in service mode.

Loosen the captive locking screws on both sides of the bottom mount.

Pull the display out and then swing out the kickstand to hold it in place. The

kickstand will nest into the kickstand bracket notch.

Service position -

with kickstand

supporting display

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Connections

In order to get your UltraRes display up and running, you need to make three main

connections: AC power to the display, the wired IR module and your sources.

Connecting AC Power

Using the supplied AC power cord, connect one end to a grounded outlet and the

other to the AC power input next to the I/O panel the bottom of the UltraRes display.

Connecting the Wired IR Module

In order for the remote control to work, you need to connect the wired IR module to

the display, also on the bottom of the I/O panel. Then place the IR receiver in the

desired place on or near the display.

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Connections

Connecting Sources

The graphics card that you install on your main PC will determine what outputs will

be plugged into the Planar UltraRes display. For example, some graphics cards have

two HDMI outputs and two DisplayPort outputs. Any combination of these outputs is

fine. Below is a visual example of how a basic connection might look.

In the example below, using four input channels on a computer, you would use one

connector to connect to for each input on the I/O panel on the UltraRes display, as

shown below.

As an example, you could use the following:

• Input 1 - HDMI 1

• Input 2 - DisplayPort 2

• Input 3 - DisplayPort 3

• Input 4 - HDMI 4

Note: You cannot plug into two ports on the same input channel. For example, you can’t

plug into HDMI 1 and DisplayPort 1 in Input 1 as shown above. You can only connect to one

input for each input channel.

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Connections

Setting Up UltraRes Using Multiple Inputs

You will have a computer that contains four video outputs. All four outputs will then

be connected to the UltraRes display. The following formats are supported for

multiple inputs:

• (4x) DisplayPort or HDMI/DVI 1080p @ 24/50/60Hz

• PC with DisplayPort or HDMI/DVI (or mix of both)

• External processors (VCS, RGB Spectrum)

• (4x) DisplayPort or HDMI/DVI 960 x 2160 @ 60Hz

• Needs a PC with a special graphics card setup

Using UltraRes Control Software

If you use the UltraRes Control software to set up multiple sources, there are three

different settings per input channel. Before continuing, make sure you have selected

the Multiple Inputs radio button in the lower left corner.

• Based on Input Source - This default option automatically selects the same type

of input as the current Input Source setting. For example, if you have four HDMI

input sources, this feature should detect that your sources are connected to

HDMI 1-4.

• Select Individual Inputs - The example below shows the circled inputs that were

selected individually.

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Connections

Below are two examples of setups in UltraRes Control software that are acceptable.

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Connections

Setting Up UltraRes Using Single Inputs

Instead of having one central device into which you can connect and define your

source inputs, single source setup requires connecting from a single-headed source

to the display. For example, connecting one input directly from a Blu-ray player into

the 84” display.

The example below uses the following:

• PC with 4K at 24/25/30HZ output

• 4K Blu-ray player, such as Sony BDP-S790

The following formats are supported for single inputs:

• (1x) DisplayPort or HDMI/4K@ 24/25/30Hz

• PC with DisplayPort 1.1a or 1.2 output

• 4K Blu-ray player (for example, Sony BDP-S790)

There are two preferred ways in which you can select individual inputs. They are

described on the following pages.

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Connections

Using the Remote Control

The UltraRes remote control has individual inputs that can be selected. So if this

UltraRes input is connected to HDMI 2, press the HDMI 2 button on the remote

control.

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Connections

Using the UltraRes Control Software

On the Source tab, select the input that is connected to the UltraRes display. For

example, if this UltraRes input is connected to HDMI 2, select the HDMI 2 radio

button in the Input Source section on the left.

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Installing the UltraRes

Control Software

The UltraRes Control software is used as your primary tool for display setup. Use the

following instructions to install the UltraRes Control software.

Save the UltraRes Control.exe program to your computer’s hard drive.

Double click the .exe file to open the installer program.

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Click Next to continue.

If you want to save the UltraRes Control files to a different location, click the

Browse button and save to the folder of your choice.

If you want to see how much space is on your hard drive, click the Disk Cost...

button to review storage capacity.

Do one of the following:

• If you want other users to have access to the UltraRes Control software, select

the Everyone radio button.

• If you want to be the only user who can access the UltraRes Control software,

select the Just me radio button.

Click Next to continue.

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Click Next on the next window to continue.

As the installation is occurring, you will see the status bar for up to a couple of

minutes.

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Installing USB Drivers

10 Once the installation is complete, click Close to close the program.

Installing USB Drivers

When you install the UltraRes Control software, it will automatically install the

necessary USB drivers needed for communication between your computer and to

the UltraRes display. You only need to complete a few steps to finish the installation

process.

Plug one end of the USB cable into your computer and the other into the UltraRes

display.

Windows will detect the new hardware and attempt to install the drivers. If this

occurs, you should see a message similar to the following example.

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Installing USB Drivers

If the USB driver installation is successful, you will see a message similar to the

example below. You are now done with the USB driver installation process.

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Installing USB Drivers

Using the UltraRes

Control Software

When you first open the UltraRes Control software, you will see a window similar to

the following. Notice that until you connect the inputs to the display, the “Status” at

the top of the window will show “Disconnected.”

Connect from the PC on which the software is installed to the UltraRes display

using a USB connection.

Click the Connect button to start the connection process.

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Installing USB Drivers

The tool will then attempt to auto detect any inputs that are already connected. If

one is detected, the following window appears with information already filled in.

Model name

Serial number

If no inputs are auto-detected, you will see a window similar to the following.

Notice all fields are grayed out and cannot be changed.

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Setting Up Sources

If the connection is successful, the “Status” at the top of the window will show

“Connected.” Note that all tabs are now accessible and can now be changed if

needed.

Setting Up Sources

This information is covered earlier in the manual. Please see "Setting Up UltraRes

Using Multiple Inputs" on page 32 and "S etting Up UltraRes Using Single Inputs" on

page 34 for setup information.

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Auto Power Off Timer

If you want the power to automatically turn off if there is no incoming source for a

certain amount of time, use the ^{AUTO POWER OFF TIMER}slider on the Settings tab and

select between 1-60 seconds.

Standby Mode

This mode allows you to choose between a low power setting, which saves energy, or

a “fast startup” mode that keeps the AC power supplies running. Below each option is

described and why you might want to select it.

• Low Power - Powers off every component and board possible, which helps

conserve energy. In standby mode, the low power option only uses 0.5W of

power.

• Fast Startup - Keeps AC power supplies running takes a little less time to power

up and it is also needed if you intend to continually use networking capabilities.

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Changing Backlight Intensity

To change the brightness of the display, use the BACKLIGHT slider on the Display tab. If

you want a brighter display, move the slider towards a higher number. If you want to

conserve power and increase backlight life, move the slider towards a lower number.

Turning Local Dimming On or Off

Local Dimming allows the LED edge lighting to dynamically adjust based on the

source content. Turning this feature on shows darker black levels, which in turn has a

higher contrast ratio. Because this feature dims a large area at once, the performance

may not be as good as direct array LED backlighting.

Changing Frame Delay

With some quadrant sources, the top and bottom halves of display can show frame

tearing, at a delay of one frame per second. If you see frame tearing, use the ^{TOP HALF}

FRAME DISPLAY and BOTTOM HALF FRAME DELAY sliders to compensate.

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Upgrading Firmware

Upgrading software can only be done through the UltraRes Control software.

Note: Firmware upgrades can only be done over a USB connection.

Select the File menu bar and then Upgrade Firmware.

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Upgrading Firmware

A file called 4K.xml will be part of the release package. Navigate to this section

and click Open to begin the upgrade process.

Note: The upgrade can be initiated from ON or standby mode.

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Upgrading Firmware

The upgrade process will take about 40 minutes. Be sure you are prepared for

this amount of time before you initiate the upgrade process.

The upgrade process status bar will show where you are in the upgrade process

as the upgrade proceeds.

When the upgrade is complete, you will see a message box similar to the

following example.

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Error Codes

To see the last 50 errors that have occurred, select the Error Log tab in the UltraRes

Control software, as shown below. For a complete list of the error codes, see "Error

Codes in the UltraRes Control Software" on page 85.

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UltraRes Dimensions

Display Dimensions - Front and Side Views

ꢁꢂꢃꢂꢄ

ꢇꢃꢈꢂ

ꢀ ꢅꢆꢅ ꢃꢁ ꢀ

ꢀ ꢁꢁꢃꢂ ꢀ

ꢅꢃ

ꢆ

ꢀ ꢄ ꢃꢈ ꢀ

ꢄꢇꢃꢁꢇ

ꢄꢃꢈ

ꢀ ꢅꢅꢅꢈꢃꢁ ꢀ

ꢀ ꢉꢅꢇꢂ ꢀ

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Display Dimensions - Rear View

ꢉꢇꢃꢊꢉ

ꢀ ꢊꢈꢈꢃꢈ ꢀ

ꢅꢅꢃ ꢅ

ꢀ ꢇꢈꢈꢃꢈ ꢀ

ꢁꢃ ꢁ

ꢀ ꢉꢈꢈꢃꢈ ꢀ

ꢅꢂꢃꢁꢂ

ꢀ ꢄꢈꢈꢃꢈ ꢀ

ꢄꢋꢀ" ꢋꢅꢂꢀ"ꢌ ꢍꢎꢀꢏꢌꢐꢑꢒ

ꢒꢑꢓꢔꢕꢖꢑꢀꢗꢘꢍꢑꢐ

ꢐꢌꢖꢙꢀꢒꢖꢓꢑ!

ꢒꢑꢀꢗꢏꢉ

ꢒꢑꢓꢔꢕꢖꢑꢀꢗꢘꢍꢑꢐ

ꢖꢘꢗꢎꢕꢔꢑꢀꢒꢖꢓꢑ!ꢒ

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Landscape Wall Mounts - Front View

ꢁꢂꢃꢂꢄ

ꢀ ꢅꢆꢅ ꢃꢁ ꢀ

ꢉꢋꢀꢗꢘꢍꢑꢐꢀꢏꢘꢍꢛꢑꢓ

ꢚꢕꢒꢗꢐꢘꢜꢀꢌ ꢎꢐꢕꢍꢑ

ꢄꢃꢁꢂ

ꢀ ꢅꢉꢈꢃꢁ ꢀ

ꢉꢈꢃꢉꢁ

ꢀ ꢂꢅꢄꢃ

ꢀ

ꢅꢄꢃꢆꢈ

ꢀ ꢇꢁ ꢃꢄ ꢀ

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ꢀ ꢅꢅꢅꢈꢃꢁ ꢀ

ꢇꢂꢃ

ꢄ

ꢀ ꢆꢅꢈꢃꢄ ꢀ

ꢃꢉꢊ

ꢀ ꢊꢃꢊ ꢀ

ꢒꢑꢓꢔꢕꢖꢑꢀꢙꢕꢖꢙꢒꢎꢘꢍꢚ

ꢗꢘꢍꢑꢐꢀꢐꢌꢖꢙꢀꢒꢖꢓꢑ!ꢒ

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Landscape Wall Mounts - Sides Views

ꢖꢑꢕꢐꢕꢍꢛ

ꢅꢃꢅ

ꢇꢈꢃꢈ

"ꢕꢍ " "

!ꢘꢐꢐ

ꢅꢆꢃꢊꢆ

ꢅꢃ ꢆ

ꢀ ꢂꢈꢈꢃꢉ ꢀ

ꢀ ꢄ ꢃꢈ ꢀ

ꢀꢉꢄꢝꢀ

ꢇꢃꢅꢁ

ꢀ

ꢈꢃꢂ ꢀ

Installed position

Service position - with kickstand supporting display

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Portrait Wall Mounts - Front View

ꢉꢋꢀꢗꢘꢍꢑꢐꢀꢏꢘꢍꢛꢑꢓ

ꢚꢕꢒꢗꢐꢘꢜꢀꢌ ꢎꢐꢕꢍꢑ

ꢄꢇꢃꢁꢇ

ꢀ ꢅꢅꢅꢈꢃꢁ ꢀ

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ꢀ ꢅꢉꢈꢃꢁ ꢀ

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ꢀ ꢆꢅ

ꢃ

ꢀ

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ꢅ

ꢀ ꢁ ꢉꢃꢄ ꢀ

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ꢗꢘꢍꢑꢐꢀꢐꢌꢖꢙꢀꢒꢖꢓꢑ!ꢒ

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Portrait Wall Mounts - Sides Views

ꢖꢑꢕꢐꢕꢍꢛ

ꢃꢆ

ꢉꢂꢃꢈ

"ꢕꢍꢕ" "

!ꢘꢐꢐ

ꢅꢃ ꢆ

ꢀ ꢄ ꢃꢈ ꢀ

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ꢀ ꢂꢅꢉꢃꢄ ꢀ

ꢇꢃꢅꢁ

ꢀ

ꢈꢃꢂ ꢀ

ꢀꢅꢇꢝꢀ

Installed position

Service position - with kickstand supporting display

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Optional Pedestal Mount - Front View

ꢉꢋꢀꢗꢘꢍꢑꢐꢀꢏꢘꢍꢛꢑꢓ

ꢄꢇꢃꢁꢇ

ꢀ ꢅꢅꢅꢈꢃꢁ ꢀ

ꢅꢃꢈꢈ

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ꢁꢂꢃꢂꢄ

ꢅꢆꢅ ꢃꢁ ꢀ

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ꢀ ꢂꢇꢃꢊ ꢀ

ꢀ ꢉꢉꢉꢃꢊ ꢀ

Note: This view shows the pedestal without the display mounted on it.

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Optional Pedestal Mount - Top and Bottom Views

ꢄꢆꢃꢆꢂ

ꢀ ꢅꢉꢊ ꢃ ꢀ

ꢅꢉꢃꢇꢅ

ꢀ ꢇꢅꢉꢃꢁ ꢀ

View is shown as if looking from above the top of the pedestal.

ꢅꢄꢃꢊꢄ

ꢀ ꢇꢁꢅꢃꢆ ꢀ

ꢃꢊꢅ

ꢋꢀ ꢅꢂꢃꢂ

ꢃꢈꢈ

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ꢏꢌꢐꢑꢒ

ꢖꢘ$ꢐꢑꢀꢘꢖꢖꢑꢒꢒ

View is shown as if looking at the bottom of the pedestal.

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Optional Pedestal Mount - Single and Double Sided

ꢊꢃꢇ

ꢂꢃꢉꢊ

ꢀ ꢅꢊꢉꢃꢈ ꢀ

ꢀ ꢅꢇꢇꢃꢁ ꢀ

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ꢀ ꢇꢈꢃꢉ ꢀ

ꢓꢑꢘꢓꢀꢎꢓꢕ"

ꢒꢏꢑꢑꢎꢃꢀꢀꢒꢕꢍꢛꢐꢑ

ꢗꢑꢚꢑꢒꢎꢘꢐꢀꢌꢍꢐꢜ

ꢍꢕꢎ

ꢁꢃꢇꢈ

ꢀ ꢉꢉꢅꢁꢃꢂ ꢀ

ꢍꢕꢎ

ꢒꢕꢍꢛꢐꢑꢀꢒꢕꢚꢑꢚ

ꢗꢑꢚꢑꢒꢎꢘꢐ

ꢉꢋꢀꢓꢑ"ꢌꢔꢘ$ꢐꢑꢀꢎꢓꢕ"

&ꢌꢓꢀꢎꢕꢑꢀꢚꢌ!ꢍꢀꢘꢍꢚ

ꢖꢘ$ꢐꢑꢀꢘꢖꢖꢑꢒꢒ

ꢚꢌ $ꢐꢑꢀꢒꢕꢚꢑꢚ

ꢗꢑꢚꢑꢒꢎꢘꢐ

Single sided pedestal with display installed on one side

Double sided pedestal with display installed on each side

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Optional Pedestal Mount - Single and Double Sided

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Planar UltraRes Remote Monitoring Software

Planar UltraRes Remote Monitoring is software that displays information about the

display via a web browser. It is used primarily for monitoring, reporting and some

control (for example, manually powering the displays on and off).

Remote Monitoring Home

This is the first page you will see when you open the Planar UltraRes Remote

Monitoring software.

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Planar UltraRes Remote Monitoring Software

Unit Status

The Unit Status page shows a list of the different system settings for the display,

including power, signal format and which sources are connected with which inputs. It

also shows all current firmware information, the display ID and the serial number of

the specific display.

Display Control

The Display Control page contains four sub-pages: Power On/Off, Source Setup, and

Advanced Setup. These are described in the following pages.

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Planar UltraRes Remote Monitoring Software

Power On/Off

Power On/Off buttons control the LED power, not the AC power. You cannot control

AC power through Planar UltraRes Remote Monitoring.

This section has four options for which you can schedule an automatic power on/off.

The options are: no automatic power on/off, same daily schedule, Monday-Friday

same schedule and weekends off. Or each day has its own schedule. You can only

select one of the schedule types. The default is No automatic power on/off.

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Planar UltraRes Remote Monitoring Software

Source Setup

The Source Setup page allows you to perform the same tasks that you can using the

UltraRes Control software: select single or multiple input model, select an input

source for each input in single input mode, and different options for selecting inputs

in multiple input mode.

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Planar UltraRes Remote Monitoring Software

Advanced Setup

The Advanced Setup page allows you to perform many of the same tasks that you

can on the UltraRes Control software program, including selecting the power mode

that works best for your display, which includes low power or fast startup. You can

also select many display settings such as backlight intensity, frame delay, color space

definitions and RGB settings.

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Admin Setup

The Admin Setup page contains four sub-pages: Network Setup, Date and Time,

Access Control and Software Setup. These are described in the following pages.

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Network Setup

This page allows you to configure network settings and whether or not you use

DHCP.

In the Hostname box it now says Planar. Change this name to something more

appropriate. This will be the name for this particular server. The hostname is

limited to 16 characters: alphanumeric, dash, or underscore only.

If you want to enter a domain name for server name lookups, type it in the

Domain name box.

Do one of the following:

• If you will use DHCP, go to step 4.

• If you will not use DHCP, go to step 5.

Under the DHCP section, choose Yes, use DHCP.

Change the default DHCP timeout (ten seconds) only if instructed by your

network administrator.

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You do no need to fill in anything under the Static (non-DHCP) Network

Settings section. However, if you do, these settings will be used in the event

that the DHCP attempts to time out.

Go to step 6.

Under the DHCP section, choose No, use static settings.

In the Static (non-DHCP) Network Settings section, enter the IP address given

to you by the network administrator.

Enter the Network mask, DNS server(s), and Gateway as instructed by the

network administrator.

Go to step 6.

Scroll to the bottom of the page and click Confirm and apply new network

settings to receive the Confirm Network Change page.

Review the settings to make sure they are correct. Click OK, apply changes now

to receive the Applying Network Changes page. This shows the network settings

to be used.

Note: If you have changed the static IP address or changed from static to DHCP setup, you

may need to point your browser at the new address.

You may have to click the Refresh button on your browser to see the new name

in the upper left corner of the page.

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Planar UltraRes Remote Monitoring Software

Date and Time

Use this page to change date and time information as needed.

Set the date and time manually in the box under the Manual Date and Time

section. The date format is very exact. Fill in the current date and time using

exactly the format shown on the page. Click Set date and time.

If you want to have the server periodically check the time from a network source,

fill in the NTP server name or address, and poll interval in the Date and Time

Server section. Click Apply new date and time server settings.

Note: If you don’t have a preferred NTP server, then www. pool.ntp.org is a reasonable choice

for most installations.

Carefully read the instructions in the Local Time Zone section. Fill in the text box

and click Set time zone.

Note: The start and end of daylight saving time default to the first Sunday of April and the

last Sunday of October. As of 2007, U.S. locales that observe daylight saving time must enter

start and end dates in this section. For example, EST5EDT,M3.2.0,M11.1.0 is correct for U.S.

Eastern time zone as of 2007.

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Planar UltraRes Remote Monitoring Software

Access Control

The Access Control page allows you to set parameters needed to access the web, the

Remote Monitoring network, RS232 commands, as well as select the correct baud

rate.

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Planar UltraRes Remote Monitoring Software

Software Setup (Upgrading Network Firmware)

This page allows you to upload the latest UltraRes Remote Monitoring software. You

can also reset all of your settings to the factory defaults, as well as choose the web

page link that is associated with the Planar logo in the top right corner of the page.

Click the Choose File button to locate the latest UltraRes software that you

downloaded from Planar’s website.

Note: Make sure the software is downloaded to a local drive.

Click the Load Software button to load the new software. This process can take a

few minutes, depending on the speed of your network. It is very important that

you do not interrupt the load process once it begins.

If you want to reset ALL settings to the factory default, click the Reset ALL to

Factory Default button. This includes network settings, date and time, etc., as

well as display settings.

Caution: Using this option will reset all of your configurations and reboot the remote

monitor. Because this includes network settings, be aware that the UltraRes Remote

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Planar UltraRes Remote Monitoring Software

Monitoring software may not configure to the same network address after the system

reboots.

When you click Reset ALL to Factory Default, you receive the Confirm Factory

Reset page. Click OK, Reset to Factory Defaults and Reboot if you are sure you

want to reset ALL settings to the factory default.

The top of each page shows the Planar logo, which is a link to

http://www.planar.com. You can change this link to refer to any URL that you find

useful by typing it into the Product ID Link box.

To make this link live, click Change Product ID Link.

In normal operations, Remote Monitoring polls the displays at a rate of one per

second to look for user requests that have been made using the IR remote control

and the on-screen menus. In some situations, this polling can have a noticeable

performance impact. If you want to disable this polling, select the Disable

polling for alert conditions checkbox. When you are finished, click Change

Advanced Settings.

Reboot

Click Reboot now to reboot your system. The reboot takes about 90 seconds.

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RS232 Communication

RS232 control is not necessary for operation, but is a convenient way to control

displays from a computer at a distance. If your installation will not use RS232 control,

skip this section. Most things you can do with the remote, you can do with RS232

commands. Plus, you can send inquiries to the displays and find out the current

settings and values. RS232 connections are made with standard straight-through

cables.

Connecting the RS232 Cable

The RS232 cable will connect to a PC or control system, depending on your setup.

Setting Up Multiple Inputs

You can also set up multiple inputs using RS232 commands. As is typical with using

RS232 commands, you can pull up a basic program such as Tera Term to send

commands. Below is an small example.

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RS232 Communication

Setting Up Single Inputs

You can set up single inputs using RS232 commands. As is typical with using RS232

commands, you can pull up a basic program such as Tera Term to send commands.

Below is an small example.

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RS232 Commands

The RS232 connection must use the following settings:

• 19200 baud rate

• 8 data bits

• 1 stop bit

• No parity bit

• No HW (RTS/CTS) or SW (XON/XOFF) flow control

Command Format

Commands sent from the initiator to the follower must have the following format:

(www:xyz) [CR]

Where:

• ‘(‘ and ‘)’ indicate the start and end of the command data. If these characters are

present, the CLI processor shall assume that “valid” CLI data is present in the

command string. If these characters are not present in the command, the CLI

processor shall assume the data is not valid CLI data and ignore it.

• “www” indicates the command code. This field is case insensitive (i.e. “PWR”,

“pwr” and “PwR” should all be treated as “PWR”).

• “:x” is the destination parameter. This is an optional parameter that indicates

which memory the command is referencing. This parameter is reserved and

shall not be used at this time.

• “y” is the operand, which can have one of the following values:

• ‘?’ = “Get” operand

• ‘=’ = “Set” operand

• ‘+’ = “Increment” operand (not supported on 4K)

• ‘-‘ = “Decrement” operand (not supported on 4K)

• “z” is the value to set for this parameter. It can have one of two formats:

• Integer value: Any positive or negative number (example: 100)

• String value: Any string surrounded by double quotes (example: “This is a

string”)

• “[CR]” is the ASCII carriage return key (0x0D).

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Response Format

Responses sent from the follower to the initiator shall have the following format:

(u;www:x=z) [CR]

Where:

• ‘(‘ and ‘)’ indicate the start and end of the command data. If these characters are

present, the CLI processor shall assume that “valid” CLI data is present in the

command string. If these characters are not present in the command, the CLI

processor shall assume the data is not valid CLI data and ignore it.

• “u;” indicates the response code. This is only used by followers responding to a

valid CLI command received. For any response code other than 0, the follower

shall echo back the command received rather than filling in the fields listed

below. The following response codes can be used:

• 0 = Command successfully processed

• 1 = Unknown command code

• 2 = Invalid operator

• 3 = Destination parameter not supported

• 4 = Setting not available

• 5 = Setting value not available

• 6 = Setting value not supported

• 7 = String too long

• 8 = Command not supported in standby mode

• 9 = Invalid parameter

• 10 = Error processing command

• 11 = Password not entered

• “www” indicates the command code sent by the follower. This field is case

insensitive (i.e. “PWR”, “pwr” and “PwR” should all be treated as “PWR”).

• “:x” is the destination parameter. This is an optional parameter that indicates

which memory the response is referencing. This parameter is reserved and shall

not be used at this time.

• “z” is the new value (for set/increment/decrement commands) or the current

value (for get commands) for this parameter. It can have one of two formats:

• Integer value: Any positive or negative number (example: 100)

• String value: Any string surrounded by double quotes (example: “This is a

string”)

• “[CR]” is the ASCII carriage return key (0x0D).

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Response Format

Command/Response Examples

The following section gives examples of commands and their responses:

Example: Power query when unit is powered on

Command: (PWR?) [CR]

Response: (0;PWR=1) [CR]

Example: Set power to 0 (off)

Command: (PWR=0) [CR]

Response: (0;PWR=0) [CR]

Example: Increment brightness from 24 to 25

Command: (BRT+) [CR]

Response: (0;BRT=25) [CR]

Example: Invalid command code

Command: (ZZZ=0) [CR]

Response: (1;ZZZ=0) [CR]

Example: Invalid parameter (string instead

of int)

Command: (CON=”Some string”) [CR]

Response: (9;CON=”Some string”) [CR]

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Supported UltraRes 4K Commands

The following section lists the commands that are currently support on the UltraRes

display.

Command

Code

Auto Power Off Enable APE

Read/

Write

R/W

Password

Setting

Inc/Dec Min Value

Max Value String?

Protected?

Notes

0 = Off

1 = On

Auto Power Off Timer

Backlight

APT

BKL

BSB

BSG

BSR

CLS

R/W

Yes

Value is in minutes

Blank Screen Blue

Blank Screen Green

Blank Screen Red

Color Space

255

0 = REC601

1 = REC709

2 = RGB

3 = RGB Video

4 = Auto

EDID Type

Error Log 1

EDT

EL1

R/W

0 = Default EDID

1 = 1080p EDID

N/A

Yes

Response contains 50 hex digits

representing the first 25 entries in

the error log

Error Log 2

Error Code

EL2

ERR

N/A

TBD

Yes

Response contains 50 hex digits

representing the second 25 entries

in the error log

0 = None

1 = AC Power Supply 1 Failure

2 = AC Power Supply 2 Failure

3 = AC Power Supplies 1 and 2

Failure

4 = AC Power Supply 3 Failure

5 = AC Power Supplies 1 and 3

Failure

6 = AC Power Supplies 2 and 3

Failure

7 = AC Power Supplies 1, 2 and 3

Failure

8 = AC Power Status Cable

Disconnected

9 = DC Power Supply Failure

10 = FPGA Initialization Failure

11 = Calibration EEPROM Failure

12 = Overtemp

Bottom Frame Delay

Top Frame Delay

FDB

FDT

FWU

R/W

Firmware Upgrade

N/A

Action will be performed on any

setting value

Information Boot

Version

IBV

ICC

N/A

Yes

Information Current

Color Space

0 = REC601

1 = REC709

2 = RGB

3 = RGB Video

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Supported UltraRes 4K Commands

Command

Code

Read/

Write

Password

Setting

Inc/Dec Min Value

Max Value String?

Protected?

Notes

Information FPGA 1

Version

IF1

N/A

Yes

Information FPGA 2

Version

IF2

IF3

IF4

IFV

INM

N/A

Information FPGA 3

Version

Information FPGA 4

Version

Information Firmware

Version

Input Mode

R/W

0 = Single Input (Scaled)

1 = Single Input (Unscaled)

2 = Multiple Inputs

Input Source

INS

R/W

0 = DisplayPort 1

1 = DisplayPort 2

2 = DisplayPort 3

3 = DisplayPort 4

4 = HDMI 1

5 = HDMI 2

6 = HDMI 3

7 = HDMI 4

IP Address

IPA

N/A

Yes

Information Pixel Clock IPC

Information Signal

Format

ISF

Information Serial

Number

ISN

ITS

N/A

Yes

Information

Temperature Sensor

Value returned is in Celsius

Remote Key

KEY

1 = On

2 = Off

3 = Menu

4 = Enter

5 = Up

6 = Down

7 = Left

8 = Right

19 = HDMI 1

20 = HDMI 2

21 = HDMI 3

22 = HDMI 4

85 = DisplayPort 1

87 = DisplayPort 2

88 = DisplayPort 3

89 = DisplayPort 4

90 = Single Input

91 = Multiple Inputs

92 = Previous

Local Dimming

LDM

R/W

0 = Off

1 = On

Model Name

MDL

MI1

N/A

Yes

Multiple Input 1

R/W

0 = Auto

1 = DisplayPort 1

2 = HDMI 1

Multiple Input 2

MI2

R/W

0 = Auto

1 = DisplayPort 2

2 = HDMI 2

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Supported UltraRes 4K Commands

Command

Read/

Write

R/W

Password

Setting

Code

MI3

Inc/Dec Min Value

Max Value String?

Protected?

Notes

Multiple Input 3

0 = Auto

1 = DisplayPort 3

2 = HDMI 3

Multiple Input 4

MI4

R/W

0 = Auto

1 = DisplayPort 4

2 = HDMI 4

Power

Status

PWR

STA

R/W

0 = Off

1 = On

0 = Standby

1 = Powering Up

2 = On

3 = Powering Down

4 = Error

Standby Mode

System Reset

STB

SYS

R/W

0 = Low Power

1 = Fast Startup

N/A

Action will be performed on any

setting value

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Specifications

LCD Module Specifications

Specification

UltraRes Display

Dimensions

Width

in/lbs

75.5”

43.7”

87.28”

3.05”

3.17”

mm/kg

1918.7mm

Height

1110.7mm

2217mm

77.5mm

80.5mm

Diagonal overall

Depth - without mount

Depth - with mount

Weight

LCD only

180lbs

32lbs

20lbs

82kg

14.5kg

9kg

Landscape mounts

Portrait mounts

Orientation

Landscape (3D, LX, MX) or Portrait (MX version only)

None if using Planar’s mount system

Rear clearance required

Aspect ratio

16:9 (landscape)

9:16 (portrait

LED life

30,000 (half brightness)

LCD Optical Specifications

Specification

Maximum

Minimum

Typical

Screen brightness

UR8450-3D

336 cd/m²

280 cd/m²

400 cd/m²

420 cd/m²

350 cd/m²

500 cd/m²

UR8450-LX

UR8450-MX

Sequential contrast (local dimming enabled)

UR8450-3D

UR8450-LX

UR8450-MX

20,000:1

Sequential contrast (local dimming disabled)

UR8450-3D

UR8450-LX

UR8450-MX

1100:1

1600:1

1400:1

Uniformity

70%

Viewing Angle

2D content

3D content

89° in all directions

10° in all directions

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LCD Optical Specifications (Continued)

Specification

Maximum

Minimum

Typical

72% NTSC

Color gamut

100% REC709

Red (x,y)

0.645, 0.335

0.300, 0.620

0.150, 0.060

0.279, 0.292

Green (x,y)

Blue (x,y)

White (x,y)

Native color temperature

Number of colors

Native resolution

10,000K

16.7M

3840 x 2160

Environmental Specifications

Specification

Maximum Minimum

Optimal

Notes

Temperature

operating

40° C

0° C

20-25° C

All performance specifications are

104° F

32° F

maintained within this temperature range.

non-operating

60° C

140° F

–20° C

–4° F

20° C

+/- 10° C

Altitude (barometric pressure)

3000m

Humidity

operating

85% R.H.

non-condensing

Low line voltage range

High line voltage range

Line frequency range

100-120V

200-240V

49-61Hz

Power consumption

Standby

< 0.5W

Normal operation

550W

460W typ.

550W x 3.42 BTU = 1881 BTU/hr max.

460W x 3.42 BTU = 1573.2 BTU/hr typ.

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Signal Compatibility

The UltraRes display supports the following video modes.

Compatible Video Sources

Signal Type Resolution Frame Rate (Hz)

Line Rate (kHz)

Pixel Rate (MHz)

HDTV

960 x 2160

1080p

135.000

27.000

28.125

33.750

56.250

67.500

54.000

56.250

67.500

148.500

74.250

148.500

297.000

1080p

UHDTV

3840 x 2160

Multiple Input Compatibility

Signal Type Resolution Frame Rate (Hz)

✓

HDTV

960 x 2160

1080p

✓

1080p

UHDTV

3840 x 2160

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Signal Compatibility

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Error Codes in the UltraRes Control Software

Troubleshooting During

Installation

This section includes troubleshooting information about different issues you may

encounter during the installation process or after your display has been running for

some time. If you are not able to solve your issue in this section, please contact

Planar’s Technical Support team for assistance.

Error Codes in the UltraRes Control Software

To see the last 50 errors that have occurred, select the Error Log tab in the UltraRes

Control software, as shown below. For a complete list of the error codes that may

appear in the error log, see the table below.

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Error Codes in the UltraRes Control Software

Error Code

Meaning

Display Behavior and Solution

AC Power Supply

1 Failure

One of the two AC power supplies The backlight will be dimmed to a

is not working properly.

maximum setting of 10, which is

necessary in order to reduce

power consumption.

AC Power Supply

2 Failure

Solution: Replace the failing

power supply.

AC Power Supplies Both power supplies are not

The issue could be either the AC

power supplies or the standby

power board.

1 and 2 Failure

working.

Solution: First check the AC

power status cable to make sure

it’s connected.

Solution: If you have checked the

connections and both power

supplies are still not working, we

recommend replacing the entire

power tray.

DC Power Supply

Failure

One of the DC-DC converters on

the main board of the display has

failed.

The display will not start up if this

occurs.

Solution: The main board needs

to be replaced.

FPGA Initialization One of the FPGAs on the main

There are two possible causes: one

of the FPGAs has corrupt code or

is damaged.

Failure

board did not start up correctly.

Solution: First check the FPGA

status LEDs on the main board. If

one is not blinking, that FPGA

didn’t start up. The FPGA code

may need to be programmed

again.

Solution: If reprogramming an

FPGA doesn’t work, it is likely the

FPGA is damaged. If this is the

case, the main board needs to be

replaced.

Calibration

The main board could not

It is likely that the calibration

EEPROM Failure

communicate with the calibration EEPROM cable is disconnected.

EEPROM.

Solution: Connect the EEPROM

cable.

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Symptoms, Possible Causes and Solutions

Below are different symptoms that you might encounter as you install your UltraRes

display. First look at the different symptoms to see if you can find your issue. And

then look at the possible cause and try the suggested solution(s). If you still are not

able to resolve your issue, please contact Planar’s Technical Support Department.

Symptom: Can’t Get PC to Output 4K @ 24/30Hz

Possible Cause

Your graphics card may not support a 4K output.

Solution

Make sure that your graphics card can support a 4K output. See "Supported Graphics

Cards" on page 12 for a list of the current graphics cards that Planar supports for the

UltraRes display.

Solution

Confirm that you are using a DisplayPort output. You can’t use a DisplayPort-to-HDMI

adapter to output 4K content.

Solution

Verify that the EDID Type setting in the Remote Monitoring software (Advanced

Setup page) for the connector is 4K Preferred. Once you change the EDID setting,

you may need to disconnect and reconnect the cable.

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Symptoms, Possible Causes and Solutions

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Accessing Planar’s

Technical Support

Website

Go to www.planarpartners.com

Once you enter your login and password, you can access downloadable utility software,

new firmware, user manuals, and service manuals.

Downloading Additional Documentation and Firmware

Some of the other documents for the UltraRes 4K professional display, which are or will

be available on www.planar.com.

Downloading Utility Software

Go to www.planarpartners.com.

Enter your login and password information.

Navigate to the section that contains software updates and then look for Planar UltraRes.

From the list of available software, click on the tool you need.

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Downloading Utility Software

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Regulatory Information

Manufacturer's Name:

Manufacturer's Address:

Planar Systems, Inc.

1195 NW Compton Drive

Beaverton, OR 97006

Declares that the products Model Numbers: Planar UR8450-3D, UR8450-LX, UR8450-MX

Conforms with the provisions of:

Council Directive 2004/108/EC on Electromagnetic Compatibility;

EN55022:2010 Radiated and Conducted Emissions from IT Equipment

EN55024:2010 Immunity of IT Equipment

Including:

EN61000-4-2

EN61000-4-3

EN61000-4-4

EN61000-4-5

EN61000-4-6

EN61000-4-8

Electrostatic Discharge

Radiated Immunity

Electrical Fast Transients

Line Surge

RF Conducted Susceptibility

Magnetic Field Immunity

EN61000-4-11 Voltage Dips and Interrupts

And:

EN61000-3-2

EN61000-3-3

Harmonic Current Emissions

Voltage fluctuations and Flicker

Council Directive 2006/95/EC on Low Voltage Equipment Safety:

EN60950:2006+A11+A1+A12 Safety of IT Equipment

The Technical Construction File required by this Directive is maintained at the corporate headquarters of Planar Systems,

Inc., 1195 NW Compton Drive, Beaverton, OR 97006.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of

the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the

equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the

user will be required to correct the interference at his own expense.

Industry Canada (ICES-003): This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Any changes or modifications to the display not expressly approved by Planar could void the user's authority to operate this

equipment.

Other Certifications

CISPR 22

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Index

communicating

via RS232 commands, 73

compatible video sources, 83

conformity information, 91

connecting

AC power

connecting, 30

access control

in Remote Monitoring, 70

accessories

accessory kit contents, 19

checking, 17

UltraRes Control software, 44

controlling display via Remote Monitoring, 62

cooling requirements, 11

checking and unpacking, 17

electronics box contents, 17

LCD module box contents, 17

admin setup

in Remote Monitoring, 66

ambient operating temperature, 82

aspect ratio

date

landscape, 81

changing in Remote Monitoring, 69

dimensions, 51

display front and side, 51

display

auto power off timer, 45

avoiding temporary image retention, 5

dimensions

backlight intensity

barometric pressure, 82

baud rate, 70

before you begin

installing a wall, 11

tools/equipment list, 11

brightness

disposal information, 4

drawings, 51

screen, 81

equipment

list, 11

error codes

in UltraRes Control software, 50, 85

european union disposal information, 4

certifications, 91

changing backlight intensity, 46

changing frame delay, 46

cleaning the LCD screen, 11

color gamut

LCD module, 82

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Index

operating temperature, 82

orientation, 81

screen brightness, 81

specifications, 81

uniformity, 81

fast startup power standby mode, 45

firmware

frame delay

frame tearing

local dimming

low power standby mode, 45

humidity, 82

manufacturer’s address, 91

mechanical specifications, 81

mounting template

multiple inputs

inputs

installation

of display on a wall, 22

of LCD, 21

setting up, 32

using UltraRes Control software, 32

of video wall, 11

planning, 11

space requirements, 11

UltraRes Control software, 37

USB drivers for UltraRes Control, 40

introduction, 1

via RS232 commands, 73

signal compatibility, 83

supported formats, 9, 32

IR sensor

connecting, 30

native

resolution, 82

network access

controlling in Remote Monitoring, 70

network setup

in Remote Monitoring, 67

kickstand bracket

for LCD mounts, 18

using, 29

normal use thermal guidelines, 6

operating temperature, 82

LCD module, 82

optical specifications, 81

optional

landscape wall mounts

front view, 53

side views, 54

LCD

kickstand bracket, 18

LCD mounts, 17

installation, 21

mounts, 17

mounting template, 17

optical specifications, 81

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Index

pedestal mount, 57

using the kickstand bracket, 29

orientation

of LCD module, 81

response formats, 76

setting up multiple inputs, 73

setting up single inputs, 74

supported UltraRes commands, 78

pedestal mount

front view, 57

Planar UltraRes, 1

Remote Monitoring, 61

planning your installation, 11

portrait wall mounts

safety

screen

setting up

power

baud rate, 70

off auto timer via UltraRes Control, 45

off display via UltraRes Control, 13

on/off for remote monitoring, 63

turning on/off, 9

inputs, 9

multiple inputs, 32, 73

multiple inputs using UltraRes Control

software, 32

pressure, barometric, 82

network

in Remote Monitoring, 67

single inputs, 34, 74

single inputs using remote control, 35

single inputs using UltraRes Control software, 36

software

rear clearance requirements, 81

rebooting Remote Monitoring, 72

recommended usage, 5

regulatory information, 91

remote control

setting up single inputs, 35

Remote Monitoring, 61

Access Control, 70

in Remote Monitoring, 71

sources via UltraRes Control, 44

signal compatibility, 83

for UltraRes display, 83

single inputs

setting up, 34

setting up using remote control, 35

setting up using UltraRes Control software, 36

setting up via RS232 commands, 74

sources

rebooting the system, 72

Software Setup, 71

Unit Status, 62

connecting, 31

setting up in UltraRes Control software, 44

space requirements for installation, 11

specifications

resolution

RS232

command/response examples, 77

commands, 75

communication, 73

connecting the cable, 73

multiple input compatibility, 83

signal compatibility, 83

standby mode

fast startup power, 45

identifying, 14

iii

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Index

low power, 45

via UltraRes Control, 45

supported formats

unit status

for Remote Monitoring, 62

unpacking accessories, 17

upgrading firmware

for multiple inputs, 32

via UltraRes Control software, 47

usage information, 5

USB drivers

installing for UltraRes Control software, 40

using the kickstand bracket, 29

temperature

operating, 82

requirements for normal use, 6

temporary image retention

avoiding, 5

definition, 5

thermal guidelines, 6

time

ventilation requirements, 11

viewing angle

of LCD, 81

changing in Remote Monitoring, 69

TIR see temporary image retention

tools/equipment list, 11

troubleshooting

wall mounts

during installation, 85

error codes in UltraRes Control software, 85

symptoms, 87

landscape front view, 53

landscape side views, 54

portrait front view, 55, 56

warranty information, ii

web access

turning on/off

local dimming, 46

turning power on/off, 9

controlling in Remote Monitoring, 70

weight

LCD module, 81

UltraRes Control

auto power off timer, 45

connection status, 44

error codes, 50

installing software, 37

installing USB drivers, 40

powering on/off display, 13

setting up multiple inputs, 32

setting up single inputs, 36

setting up sources, 44

standby mode, 45

troubleshooting via error codes, 85

UltraRes display

basics, 7

compatible signals, 83

installing on a wall, 22

standby mode, 14

supported RS232 commands, 78

uniformity

LCD module, 81

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