Mailing Machines
Series
E589Mailing Machine
Operating Guide
SV60975 Rev A 10/02
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Contents
Contents
Safety Precautions ......................................................................... v
1 Introduction
About Your Mailing Machine ................................................ 1
Features .................................................................................... 2
Control Panel ...........................................................................4
Symbols.................................................................................... 4
2 Before you Run Envelopes or Print Tapes................. 5
3 To Print and Seal Envelopes ...................................... 7
4 To Print a Tape ............................................................. 9
5 Adjustments and Supplies
Locking the Mailing Machine ................................................. 11
Locking the Meter....................................................................11
Removing the Postage Meter ...................................................12
Refilling the Tape Dispenser ...................................................13
Filling the Fluid Bottle............................................................. 14
Replacing the Ink Cartridge .....................................................15
Adjusting the Ejector Rollers ..................................................16
Adjusting the Feeder ................................................................17
Ordering Supplies .................................................................... 18
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Contents
6 Troubleshooting
Envelope/tape does not feed...........................................................19
Multiple feeding .............................................................................19
Envelope does not seal ...................................................................20
Insufficient or partial sealing ......................................................... 20
Envelope does not eject ..................................................................20
Envelopes do not stay in catcher tray............................................. 20
Tape does not feed..........................................................................21
Postage imprint too light ................................................................21
Postage imprint incomplete or broken ...........................................21
No postage imprint on envelope ....................................................22
Envelope jams in machine..............................................................23
Top of envelope creased.................................................................24
7 Specifications .......................................................................25
iv
SV60975 Rev A
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Safety Precautions
Safety Precautions
When using this machine, follow the normal safety precautions for all
office equipment:
• Keep loose clothing, jewelry and long hair away from all moving
parts.
• Avoid touching moving parts or materials while the machine is in
use. When clearing a jam, be sure machine mechanisms come to a
stop before you open the front cover.
• Be certain that the area in front of the wall outlet that this machine
is plugged into is free from obstruction.
• To reduce the risk of fire and/or electrical shock, do not attempt to
disassemble this machine. If service is required, contact your
Pitney Bowes Customer Service Representative.
• The power cord wall plug is the primary means of disconnecting
the machine from the AC power. The wall outlet should be near
the machine and easily accessible.
• To protect against shock, the power cord should only be plugged
into a grounded wall outlet. The ground pin on the plug should
never be removed.
• To prevent overheating, do not cover vent openings.
• All areas of the machine requiring disassembly or removal of
covers should be accessed only by your Pitney Bowes Customer
Service Representative.
• Do not remove covers. This machine cabinet serves to enclose
hazardous parts. If the machine has been dropped or the cabinet
has been damaged in any way, notify your Pitney Bowes Cus-
tomer Service Representative.
• Read all instructions before attempting to operate this equipment.
• Use this equipment only for its intended purpose.
In addition, follow any specific occupational safety and health standards
for your workplace or area.
v
SV60975 Rev A
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Introduction
1 Introduction
AboutYour Mailing Machine
Your mailing system consists of two components that work together -
the Pitney Bowes mailing machine and a Pitney Bowes postage
meter. The mailing machine has a multi-thickness feeder.
Mailing Machine
•
•
•
Controls the operation of the mailing system.
Transports envelopes of various thicknesses.
Gives you options for printing postage only, printing
postage and sealing the envelope, sealing only, or
printing a postage tape.
Postage Meter
•
•
Installed on the mailing machine.
Provides the postage value selection and imprinting.
Every country has its own regulations regarding the use of postage
meters. To find out about the regulations which apply to your postage
meter, check with the post office in your country.
Most countries operate the “Credit Locking” system whereby postage
credit is entered in the postage meter either at the post office or
remotely over a telephone line (Postage-by-Phone® meter resetting
system). These “Credit Locking” meters cease to operate when the
value in the postage unused (descending) register falls below a preset
value, depending on the meter being used.
Although this guide primarily covers the use of the mailing machine,
it also refers to the postage meter. Since several different Pitney
Bowes postage meters work with the mailing machine, the postage
meter you have may be different from the one pictured in this guide.
However, the general purpose and functionality of postage meters are
similar.
For specific information on your postage meter, see the operating
guide provided with the meter or call your local Pitney Bowes office
or dealer.
SV60975 Rev A
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Introduction
Instruction
Cards
Strip Tape Holder
Features
Strip Tape
Dispenser
Rear Wall
E589_001
Control
Panel
Side Guide
Feeder
Feature
Function
Feeder
For feeding envelopes.
Side Guide
Adjusts for envelope width to guide envelope
along feed deck. Lays flat for large envelopes or
flats. Pushes in for narrow envelopes.
Rear Wall
Guides envelopes through the unit. Envelopes
must be kept flush against the wall when feed-
ing.
Strip Tape Dispenser Automatically feeds strip tapes.
Strip Tape Holder
Instruction Cards
Control Panel
Stores additional strip tapes.
Pull up for quick reference.
Controls operation of the mailing machine and
autofeeder. Press key for desired mode of
operation to begin processing mail.
Note: Machine remains in a sleep mode until
you press a key. The green power light will
remain on.
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Postage Meter
Operate/Remove
Top Tension
Knob
Fluid Bottle
(under cover)
Ink Cartridge
Lever
Customer
Lock
Front Tension
Knob
Sealer
Brush
Ejector Roller
Adjustment Knobs
E589_002
Catcher Tray
Feature
Function
Top Tension Knob & Allow finer adjustments to improve feeding of
Front Tension Knob thinner or folded material.
Sealer Brush
Ink Cartridge
Fluid Bottle
Moistens envelope flaps with E-Z Seal® solu-
tion.
Dispenses ink. Replace when postage becomes
faint.
Holds fluid for sealing envelopes. Pops up when
empty so user can refill bottle.
Postage Meter
Prints and accounts for postage used.
Operate/Remove
Used to install, remove, and lock the postage
meter. Lever
Customer Lock
Catcher Tray
Locks and unlocks the Operate/Remove lever.
Catches and stacks envelopes ejected from the
machine.
Ejector Roller
Adjustment Knobs
SV60975 Rev A
Adjusts to help eject mail from the machine.
3
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Introduction
Control Panel
Your mailing machine has the control panel shown below. The Power
green light will light up when the machine is on.
(Green Light)
Check Check
Mailpiece Meter
Clear
Tape
Print
Only
Print
+ Seal
Seal
Only
Power
Symbols
Operate/Remove Lever Symbols
- Remove
The operate/remove lever symbols, located on
the right side of the machine, show whether
the lever for the meter is in the remove, lock,
or operate position.
- Lock
- Operate
Ink Cartridge Symbols
- Lock
The ink cartridge lock and unlock symbols,
located on top of the machine by the ink
cartridge, guide you in removing and replacing
the cartridge.
- Unlock
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Before You Run Envelopes or Print Tapes
2 BeforeYou Run Envelopes or Print Tapes
1. a. Connect the spider power cord as shown below.
b. Read the safety information on page v before
connecting the mailing machine. Make sure the wall outlet is near
the machine and is easily accessible. Connect the single power cord
from wall outlet to left rear of machine. The green Power light will
come on.
Female Plug:
Meter Power In
Mail Plug:
Power Out
Female Plug: Mail
Machine Power In
Female Plug:
Power In
Viewed From Rear Of Mailing Machine
2. Install and set the date on the meter.
• Turn the key upright to the unlocked
position.
• Move the operate/remove lever forward to
the remove position
.
SV60975 Rev A
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Before You Run Envelopes or Print Tapes
• Holding the meter by the carrying handle,
lower into place on the locating pins.
• Move the operate/remove lever back to
the operate position
.
• Set the date on the meter.
See pages 11-12 for information on locking
and removing the meter. For information on
using the meter, see the operating guide
provided with your meter.
SV60975 Rev A
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To Print and Seal Envelopes
3 To Print and Seal Envelopes
1. Check that the fluid bottle has sufficient E-Z
Seal® solution.
2. Adjust the catcher tray to catch the envelopes
as they exit.
3. Select the desired postage by pressing the
key.
If the triple bars do not appear on your meter
screen, you have entered more than $1.00 or
another dollar limit set by you or your
Customer Service Representative. If you do
want to print postage above this set limit,
press the
key again.
4. For 1/8" and thicker mail, tamp contents to
place material at lead edge of envelope.
1"– 2"
ENVELOPES
5. Shingle a small handful of envelopes as
shown in the illustration to the left. Be sure
that the first envelope is positioned one to
two inches in front of the rest of the stack.
k
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R
S
ta
am
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ry
g
C
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5
9
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ck
6
7
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5
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Place the envelopes face up on the feed deck
SV60975 Rev A
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6. Adjust the side guide to fit the
envelope width. To find the
envelope width, place the
envelope on the deck and against
the rear wall. Adjust the
sideguide so that only 1/16" of
space is between the envelope
and the sideguide.
For larger mailers (9" x 12"), lay
plastic guide flat and raise
secondary metal side guide.
Adjust same way as above.
Check Check
7. Select the mode by pressing one
of the keys as indicated in the
illustrations to the left.
Mailpiece Meter
Clear
Tape
Print
Only
Print
+ Seal
Seal
Only
Power
Always feed already sealed
envelopes in Print Only mode.
Feeding sealed envelopes in
other modes may cause jams.
To print postage
and seal the envelope
Check Check
Mailpiece Meter
The envelope automatically feeds,
seals and prints.
Clear
Tape
Print
Only
Print
+ Seal
Seal
Only
Power
If you selected to seal the envelope:
after the envelope ejects into the
catcher tray, apply pressure to the
envelope to finish sealing.
To print postage only
Check Check
Mailpiece Meter
After the envelopes have been
processed, the mailing machine
automatically shuts off.
Clear
Tape
Print
Only
Print
+ Seal
Seal
Only
Power
To feed more envelopes in the same
mode, press the desired mode.
To seal only
If the Check Mailpiece or Check Meter lights are lit, correct the problem
and press Clear. Refeed the mailpiece. For details, see Troubleshooting,
section 6.
SV60975 Rev A
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To Print a Tape
4 To Print a Tape
Use strip tape on envelopes thicker than 3/8 inch (9 mm) and on pack-
ages.
If your mailing machine is connected to a scale with an electronic
interface, you may be able to select the postage and print a tape directly
from the scale, depending on the model of your scale. See the scale
operating guide for more details.
To make tapes:
1. Select the desired postage. Press the
key.
If the triple bars do not appear on your meter screen, you
have entered more than $1.00 or another dollar limit set by
you or your Customer Service Representative. If you do want
to print postage above this set limit, press the
key again.
2. If no tapes are in the strip tape dispenser, insert a tape or
tapes (up to 50). (See page 13 for more specific instructions.)
3. Select the mode by pressing Tape.
Check Check
Mailpiece Meter
Clear
Tape
Print
Only
Print
+ Seal
Seal
Only
Power
The printed tape is ejected from the right side of the machine.
If you want to use both ends of the tape, you can run the tape
twice. First, run one end and remove the tape from the backing
and apply to an envelope. Then, reverse the tape and feed
the opposite end into the dispenser.
If you have an ad on your tape, you cannot feed the tape in twice
since the extra space is already used by the ad.
If the Check Mailpiece or Check Meter lights are lit, correct the problem
and press Clear. For details, see Troubleshooting, section 6.
SV60975 Rev A
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Supplies and Adjustments
5 Adjustments and Supplies
Locking the Mailing Machine to Prevent Use
Locking prevents unauthorized use of the
machine. When you lock the machine to prevent
use, the meter cannot be removed and the
mailing machine does not operate. To lock the
mailing machine:
1. Turn the key upright to the unlocked posi-
tion.
2. Move the operate/remove lever to the center
position
.
3. Turn the key clockwise to the horizontal
locked position. Remove the key.
Locking the Meter
You can lock the meter so that the mailing
machine runs and the meter cannot be removed
from the machine.
1. Turn the key upright to the unlocked position.
11
SV60975 Rev A
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Supplies and Adjustments
2. Move the operate/remove lever to the rear
position
.
3. Turn the key clockwise to the horizontal
locked position. Remove the key.
Removing the Postage Meter
To remove the meter:
1. Turn the key upright to the unlocked position.
2. Move the operate/remove lever to the front
position
.
3. Remove the meter.
SV60975 Rev A
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Supplies and Adjustments
Refilling the Tape Dispenser
To refill the tape dispenser:
1. Insert tapes into the slot paper side up. Do not
insert more than 50 tapes at one time.
2. Push the tapes until they cannot move farther
into the slot.
Store extra tapes in the tape holder at the rear of
the machine. See page 2 for the location of the
strip tape holder.
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Supplies and Adjustments
Filling the Fluid Bottle
When the fluid bottle is empty, it will pop up from the well, displaying a
red stripe. You must refill the fluid bottle or envelopes will not seal.
To refill the fluid bottle:
1. Lift the fluid bottle up from the well.
2. Unscrew the cap.
3. Refill the fluid bottle with E-Z Seal®
solution.
E-Z Seal® solution is recommended to
minimize growth of algae and scale build-
up.
4. Screw the cap back on.
5. Return the fluid bottle to the well.
SV60975 Rev A
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Supplies and Adjustments
Replacing the Ink Cartridge
When the print becomes light, replace the ink cartridge, as follows:
1. Remove the postage meter. (See instructions
on page 12.)
2. Remove the old ink cartridge. Push to the left
until the cartridge pops up.
Use the finger grips on the sides of the
cartridge to pull the cartridge up and out.
3. Remove the protective cap from the new ink
cartridge. Hold the new cartridge by the
finger grips and lower it into the pocket.
Apply pressure downwards on the arrow until
the cartridge snaps into place.
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Supplies and Adjustments
Adjusting the Ejector Rollers
If envelopes are not being ejected properly into the catcher tray, adjust
the ejector rollers.
1. Loosen the knobs on the right side of the
postage meter.
2. Adjust the knobs down until the steel rollers
under the postage meter just touch the rubber
rollers.
3. Tighten the knobs.
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Supplies and Adjustments
Adjusting the Feeder
For best feeding results with most media (including tri-fold material),
raise the top tension knob and turn the front tension knob to the plus (+)
sign.
For postcards, position the front adjustment knob to minus (-) and the
top tension knob down.
If envelopes are not being fed properly, you may have to adjust the
tension knobs as instructed below.
Top tension knob:
To correct double feeding, place the knob in down position. To put knob
in down position, push knob down, a little more than halfway, and rotate
counterclockwise until the knob locks in place.
For mail 1/8" to 3/8" thick: knob must be in up position. To put knob in
up position, push knob down and rotate clockwise until the knob pops
up.
Front tension knob:
For thin materials:
1. Adjust the front tension knob to the two o'clock position.
2. As the mail feeds, turn towards the plus (+) sign in small increments
until mailpieces feed properly.
When returning to regular mail thickness, reset knobs to previous
setting.
Top Tension Knob
Front Tension
Knob
Feeder Adjustments
SV60975 Rev A
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Supplies and Adjustments
Ordering Supplies
To order supplies in the United States, call the Supply Line at
1-800-243-7824. Please specify order numbers when calling.
Supply
Order Number
625-2
Ink Cartridge
Strip Tape
625-0
E-Z Seal® Solution
(1/2 gallon)
601-0
In other countries, contact your local Pitney Bowes office or dealer.
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Troubleshooting
6 Troubleshooting
Envelope/Tape Does Not Feed
Solution
Indicator Light
Cause
Check that power cord is
plugged into both the
machine and the outlet.
Power light off.
No power to
machine.
Ensure that the power
Power cord not
connected.
cords are plugged in
properly. See the figure
on page 5.
Power light flashing
with Check meter or
Check Mailpiece light
on.
Press the Clear button and
retry. If fault recurs, follow
troubleshooting for “Check
Meter” and “Check
A fault has
occurred.
Mailpiece”.
Power light flashing
with no other indicator
light on.
Disconnect power to the
mail machine and reconnect
it to the power. If the
problem persists, call
Customer Service at
1.800.522.0020
Multiple Or Double Feeding
Set the top tension knob to
its lower position. If still
not feeding properly, set
the front tension knob
Tension not properly
set.
between the (+) sign and
the two o'clock position as
explained on page 17.
When returning to regular
mail thickness, reset knobs
to previous setting.
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Troubleshooting
Envelope Does Not Seal
Indicator Light
Solution
Cause
Add E-Z Seal® solution.
For more information see
page 14.
Print + Seal or
Only
Seal
Fluid bottle is out of
E-Z Seal® solution.
Indicator Light
Solution
Cause
Print Only
Press Seal Only and
refeed.
User did not press Seal
Only or Print + Seal
before feeding envelope.
Machine reset to Print
Only after not being
used for more than 30
seconds.
Insufficient Or Partial Sealing
Indicator Light
Cause
Solution
None
Sealer brush dirty.
Lift tab and slide
sealer brush
toward you to
remove. Clean by
rinsing with
warm water.
Envelope Does Not Eject
Indicator Light
Cause
Solution
None
Catcher tray is full.
Empty catcher tray.
Ejector rollers not set
properly.
Adjust ejector rollers.
For more information
see page 16.
Envelopes Do Not Stay In Catcher Tray
Indicator Light
Cause
Solution
None
Catcher tray not
Adjust catcher tray.
positioned properly.
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Troubleshooting
Tape Does Not Feed
Indicator Light
Cause
Solution
None
Out of tape.
Add tape. For more
information see page l3.
Check mailpiece
Power light blinks.
Tape pack not fully
inserted.
Push pack in fully to solid
stop.
More than 50 tapes
in slot.
Remove some tapes.
Tape is jammed.
Remove meter to clear
jammed tape. See page
12. Press Clear to reset.
Postage Imprint Too Light
Solution
Indicator Light
Cause
Install new ink cartridge.
Do not reuse ink cartridge
or add ink. See page 15.
None
Ink cartridge needs
replacing.
Postage Imprint Incomplete Or Broken
Indicator Light
Cause
Solution
None
Contents of envelope
not flush to top and
right edge of envelope
when postage printed.
Tamp contents to top and
right edge of envelope
before feeding.
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Troubleshooting
No Postage Imprint On Envelope
Indicator Light
Cause
Solution
Check mailpiece
Envelope was not
placed against rear
wall when fed.
Press Clear. Make sure
envelope is against rear
wall. Feed envelope. (If
the envelope was sealed,
press Print Only before
feeding.)
Postage exceeds the
meter high value
lock level.
Check meter
Press the green button
twice until triple Select
Postage bars appear. Press
Clear button on the
control panel.
For more information, see
your postage meter
operating guide.
Not enough postage
credit left in meter.
Reset meter with postage.
Operate/Remove
Lever not in
Operate position.
Move lever to operate
position.
Meter dater door is
open.
Close meter dater door.
Seal Only button
selected.
Press Print Only. Refeed
envelope.
Seal Only
SV60975 Rev A
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Troubleshooting
Envelope Jams In Machine
Indicator Light
Cause
Solution
Check Mailpiece
Envelope already sealed Gently pull envelope to
when fed through on
Seal Only or
Print + Seal.
the left to remove. Be
sure to feed sealed
envelopes in Print Only
mode.
Envelope was thicker
than 3/8" (6mm) or fed
improperly.
Press Clear and enve-
lope will feed through
the machine.
Remove the meter and
any jammed or torn
pieces. Use tape for thick
envelopes.
None
None
Adjust ejector rollers
down. See page 16.
Ejector rollers adjusted
too high.
Feeder sideguide
adjustment off.
Check feeder sideguide
adjustment. Refeed mail.
The plate under the
mailing machine (shown
below) may be out of
place.
Lift the two halves of the
mailing machine onto the
pins of the plate as
shown in the figure
below.
None
Proper positioning of plate.
SV60975 Rev A
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Troubleshooting
Top Of Envelope Creased
Indicator Light
Cause
Solution
None
Side guide not set
properly.
See step #4, 5 & 6,
page 7.
SV60975 Rev A
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Specifications
7 Specifications
Dimensions (excluding meter)
Length:
34.5 inches (851 mm) without catcher tray
45.5 inches (1156 mm) with catcher tray
Depth:
Height:
Weight:
15 inches (381 mm) (includes 4 inches for rear cable space)
7 inches (178 mm)
38.1 pounds (17.3 kg)
Electrical
120V, 60Hz
Power Consumption
Normal:
300 watts
2.5 amps max. processing mail
Standby: 60 watts
no mail: .5 amps
Speed
Machine
speed:
110 cycles per minute for #10 envelopes
125 mailpieces per day
Normal Daily
Usage:
Envelopes
Size:
Minimum*- 3.5 inches x 5 inches (89 mm x 127 mm)
Maximum - 10" x 13" (254 mm x 330 mm)
Thickness:
Flap depth:
Minimum - 0.007 inches (0.2 mm)
Maximum - .375 inches (9.5 mm)
Minimum - 1 inch (25 mm)
Maximum - 3 inches (76 mm)
* When the machine is in the seal-only mode, the minimum length must be 8 inches.
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Specifications
Environmental
Operator
Idle
58 dB(A)
78 dB(A)
76 dB(A)
Metering
Seal only
Compliance
FCC Part 15 subpart B Class A
UL 1950
CSA 950
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