238C4
EN User manual
1
27
32
Customer care and warranty
Troubleshooting & FAQs
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1. Important
•
Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor.Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
•
•
Do not subject the monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
Do not knock or drop the monitor during
operation or transportation.
Maintenance
•
To protect your monitor from possible
damage, do not put excessive pressure
on the LCD panel.When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the LCD panel.
1.1 Safety precautions and
maintenance
•
•
Unplug the monitor if you are not going to
use it for an extensive period of time.
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Unplug the monitor if you need to clean it
with a slightly damp cloth.The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
Read and follow these instructions when
connecting and using your computer monitor.
•
To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
Operation
•
Please Keep the monitor out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
•
•
If your monitor gets wet, wipe it with dry
cloth as soon as possible.
If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord.Then, remove the foreign substance
or water, and send it to the maintenance
center.
•
Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
•
•
Do not block the ventilation holes on the
cabinet.
•
•
Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.
•
If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
1
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1. Important
• Temperature: 0-40°C 32-95°F
1.2 Notational Descriptions
• Humidity: 20-80% RH
The following subsections describe notational
conventions used in this document.
Important information for Burn-in/Ghost
image
Notes, Cautions andWarnings
•
Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type.These blocks contain notes, cautions
or warnings.They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
•
"Burn-in", "after-imaging", or "ghost imaging"
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired.The damage mentioned above is not
covered under your warranty.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
Service
•
The casing cover should be opened only by
qualified service personnel.
•
If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
•
•
For transportation information, please refer
to "Technical Specifications".
Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
2
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1. Important
Taking back/Recycling Information for
Customers
1.3 Disposal of product and packing
material
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
Waste Electrical and Electronic Equipment-
WEEE
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
This marking on the product or on its
packaging illustrates that, under European
Directive 2002/96/EC governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste.You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling
com/sites/philipsglobal/about/sustainability/
ourenvironment/productrecyclingservices.page.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted.We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
3
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2. Setting up the monitor
Install base stand
2. Setting up the monitor
1. Place the monitor face down on a soft
and smooth surface to avoid scratching or
damaging the screen.
2.1 Installation
Package contents
238C4
2. Hold the stand with both hands.
(1) Gently attach the stand to theVESA
mount area until the latch locks the
stand.
(2) Use your fingers to tighten the screw
located at the bottom of the base, and
secure the base to the stand tightly.
2
AC/DC Adapter
VGA (optional)
HDMI (optional)
Note
1
Use only the AC/DC adapter model: Philips
ADPC1945(238C4QH)
4
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2. Setting up the monitor
Connecting to your PC
2.2 Operating the monitor
Front view product description
4
5
4
3
1
2
3
4
5
DC power input
VGA input
HDMI inputs (HDMI1, HDMI2)
HDMI audio output
7
6
5
4
2
Kensington anti-theft lock
Switch monitor’s power ON and
OFF.
Connect to PC
1. Connect the power cord to the back of
Access the OSD menu
Confirm the OSD adjustment.
.
the monitor firmly.
2. Turn off your computer and unplug its
power cable.
Adjust the OSD menu.
Change the signal input source.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
Use theTurbo function.
Return to previous OSD level.
4. Plug the power cord of your computer and
your monitor into a nearby outlet.
SmartImage hot key
.
There are 7 modes to select:
Text, Office, Photo, Movie, Game,
Economy and Off.
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
5
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2. Setting up the monitor
Description of the On Screen Display
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display.You can use this as a
reference when you want to work your way
around the different adjustments later on.
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window.A user friendly on screen
display interface is shown as below:
Main menu
Sub menu
Input
VGA
HDMI1
HDMI2
Picture
Picture Format
Wide Screen, 4:3
0~100
Brightness
Contrast
0~100
SmartKolor
SmartTxt
On, Off
On, Off
SmartResponse
SmartContrast
Gamma
Off, Fast, Faster, Fastest
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
On, Off
Pixel Orbiting
Over Scan
On, Off
Audio
Color
Volume
0~100
Mute
On, Off
Color Temperature
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Basic and simple instruction on the control
keys
sRGB
User Define
Red: 0~100
Green: 0~100
Blue: 0~100
In the OSD shown above, you can press
buttons at the front bezel of the monitor
to move the cursor, and press OK button to
confirm the choice or change.
Language
English, Español, Français, Deutsch, Italiano,
Português, Русский, 简体中文
0~100
OSD Settings
Horizontal
Vertical
0~100
Transparency
OSD Time Out
Auto
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
Setup
H.Position
V.Position
Phase
0~100
0~100
0~100
0~100
On, Off
Clock
Resolution Notification
Reset
Yes, No
Information
6
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2. Setting up the monitor
Resolution notification
This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz.When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
Tilt
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3. Image Optimization
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also press "OK" to make confirmation.
3. Image Optimization
4. When SmartImage is enabled, the sRGB
scheme is disabled automatically.To use
sRGB, you need to disable SmartImage
3.1 SmartImage
What is it?
with the
button at the front bezel of
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time.Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
your monitor.
Except using
also press
key to scroll down, you can
buttons to choose and press
“OK” to confirm selection and close the
SmartImage OSD.
There are seven modes to select:Text, Office,
Photo, Movie, Game, Economy and Off.
Why do I need it?
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
•
Text: Helps improve reading of text
based application like PDF ebooks. By
using a special algorithm which increases
the contrast and boundary sharpness
of text content, the display is optimized
for a stress-free reading by adjusting the
brightness, contrast and color temperature
of the monitor.
How to enable SmartImage?
•
Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain.This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
•
Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
1. Press
screen display.
2. Keep pressing
to launch the SmartImage on
to toggle amongText,
Office, Photo, Movie, Game, Economy and
Off.
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3. Image Optimization
•
Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
3.3 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
•
Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
•
•
Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
Off: No optimization by SmartImage.
3.2 SmartKolor
How does it work?
What is it?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity.This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
SmartKolor is a special color extension
technology that is able to enhance visual
color range to deliver vivid and rich picture
performance.
Why do I need it?
You want the rich, vibrant images for
experiencing the outstanding photos or videos.
3.4 Philips SmartControl Premium
The new SmartControl Premium software
by Phillips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the
past as this user friendly software guides you
through fine-tuning resolution, Color calibration,
Clock/Phase adjustments, RGB White point
adjustment, etc.
How does it work?
SmartKolor will dynamically enhance color
saturation and extend visual color range to
enrich color quality and performance of your
viewing images. SmartKolor is turned off
automatically; for example, inText mode or
Office mode, where it is not required.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
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3. Image Optimization
Installation
Start with Standard pane
Adjust menu
•
•
•
Follow the instruction and complete the
installation.
•
•
•
Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution.
You can launch after installation is
completed.
You can follow the instruction and do the
adjustment.
If you want to launch later, you can either
click the shortcut on desktop or toolbar.
Cancel prompts user if you want to cancel
installation.
First launch -Wizard
•
The first time after installation of
SmartControl Premium, it will automatically
go to Wizard for first time launch.
•
The wizard will guide you through
adjustment your monitor performance step
by step.
•
•
You can go to Plug-in menu to launch
wizard later on as well.
You can adjust more options without
wizard by Standard pane.
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3. Image Optimization
Color menu
•
Color Menu allow you to adjust RGB, Black
Level,White Point, Color Calibration, and
SmartImage (Please refer to SmartImage
section).
•
•
•
You can follow the instruction and do the
adjustment.
Refer to below table for sub-menu item
base on your input.
Example for Color Calibration.
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3. Image Optimization
First Color Calibration Screen
•
Previous button is disabled until the second
color screen.
•
Next goes to the succeeding target
(6-targets).
•
•
Finally go to File > Presets pane.
Cancel closes the UI and returns to the
plug in page.
SmartImage
Allows user to change setting for better display
setting based on content.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. QuickView loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
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3. Image Optimization
ECO menu
•
Does not require the display be attached
to a different host to go intoTheft
Deterrence mode.
After creating PIN, theTheft Deterrence pane
will indicateTheft Deterrence Enabled and
provide PIN Options button:
•
•
Theft Deterrence Enabled is displayed.
DisableTheft Deterrence Mode opens
pane screen on next page.
•
PIN Options button only available after
user creates PIN, button opens secure PIN
web site.
Options>Preferences - Will only be active
when selecting Preferences from the drop-
down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
Options menu
Theft Deterrence Pane will only be active when
selectingTheft Deterrence Mode from the
drop-down Plug Ins menu.
•
•
Displays current preference settings.
A checked box enables the feature.The
check box is a toggle.
To enableTheft Deterrence, clicking Enable
Theft Deterrence Mode button brings up the
following screen:
•
Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Premium
selections for Select Preset andTune
Display in the desktop right-click context
menu. Disabled removes SmartControl
Premium from the right click context menu.
•
User can enter PIN between 4 and 9 digits
numbers only.
•
After entering PIN, Accept button takes
user to the pop-up dialog box on the
following page.
•
EnableTaskTray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Premium.
•
Minimum minutes set to 5. Slider set to 5
by default.
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3. Image Optimization
A right click on the task tray icon displays
the menu options for Help,Technical
Support. Check for Update, About, and Exit.
When Enable task tray menu is disabled,
the task tray icon will only display EXIT.
Options>Audio - Will only be active when
selecting Audio from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
•
Run at Startup is checked (On) by default.
When disabled, SmartControl Premium
will not launch at start or be in the task
tray.The only way to launch SmartControl
Premium is either from the desktop short
cut or from the program file. Any preset
set to run at startup will not load when
this box is unchecked (Disabled).
•
Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.All other SmartControl Premium tabs
are not available.
Option>Auto Pivot
•
•
Display the Source instruction pane and
current input source setting.
On single input displays, this pane will not
be visible.
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3. Image Optimization
Help menu
Context Sensitive menu
Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.
The Context Menu has four entries:
•
SmartControl Premium - When selected
the About screen is displayed.
•
Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop-down menu.
Help>Version - Will only be active when
selectingVersion from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
•
•
Tune Display - Opens the SmartControl
Premium control panel.
SmartImage - Check current settings: Off,
Office, Photo, Movie,Text, Game, Economy.
TaskTray Menu Enabled
The task tray menu can be displayed by right-
clicking on the SmartControl Premium icon
from the task tray. Left Click will launch the
application.
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3. Image Optimization
The task tray has five entries:
•
Help - Access to User Manual file: Open
User Manual file using the default browser
window.
•
•
Technical Support - Displays the tech
support page.
Check for Update -Takes the user to
PDI Landing and checks the user’s version
against the most current available.
•
•
About - Displays detailed reference
information: product version, release
information, and product name.
Exit - Close SmartControl Premium.
To run SmartControl Premium again, either
select SmartControl Premium from Program
menu, double-click the desktop PC icon, or
restart the system.
TaskTray Menu Disabled
When theTaskTray is disabled in the preference
folder, only the Exit selection is available.To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.
Note
All the illustrations in this section are for
reference only. SmartControl software version
might be changed without notification. Please
always check official Portrait website www.
portrait.com/dtune/phl/enu/index to download
the latest version of SmartControl software.
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4.Technical Specifications
4. Technical Specifications
Picture/Display
Monitor PanelType
Backlight
IPS LCD
LED
Panel Size
23" W (58.4 cm)
Aspect Ratio
16:9
Pixel Pitch
0.2652(H) mm x 0.2652(V) mm
Brightness
250 cd/m²
SmartContrast
Contrast Ratio (typ.)
ResponseTime (typ.)
SmartResponseTime (typ.)
Optimum Resolution
Viewing Angle
Display Colors
Vertical Refresh Rate
Horizontal Frequency
sRGB
20,000,000:1
1000:1
14 ms
7 ms
1920 x 1080 @ 60 Hz
178° (H) / 178° (V) @ C/R > 10
16.7 M
56 Hz - 76 Hz
30 kHz - 83 kHz
YES
Connectivity
Signal Input
Input Signal
Audio Out
HDMI x 2 (Digital),VGA (Analog)
Separate Sync, Sync on Green
HDMI audio out
Convenience
User Convenience
English, French, German, Spanish, Italian, Russian,
Simplified Chinese, Portuguese
OSD Languages
Other Convenience
Kensington Lock
Plug & Play Compatibility
DDC/CI, sRGB,Windows 8/7/Vista/XP, Mac OSX, Linux
Stand
Tilt
-5 / +20
Power
On Mode
28.6 W (typ.)
Sleep (Standby)
Off
0.3 W
0.3 W
Power LED indicator
Power Supply
On mode:White, Standby/Sleep mode:White (blinking)
External, 100-240VAC, 50-60 Hz
Dimension
Product with stand (WxHxD)
Product without stand
(WxHxD)
533 x 414 x 197 mm
533 x 325 x 44 mm
Weight
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4.Technical Specifications
Product with stand
Product without stand
Product with packaging
3.80 kg
3.35 kg
5.67 kg
Operating Condition
Temperature range (operation)
Temperature range
0°C to 40 °C
-20°C to 60°C
(Non-operation)
Relative humidity
20% to 80%
30,000 hrs
MTBF
Environmental
ROHS
YES
EPEAT
Packaging
Silver (www.epeat.net)
100% recyclable
Specific Substances
Energy Star
100% PVC BFR free housing
YES
Compliance and standards
CE Mark, FCC Class B, SEMKO, UL/cUL, BSMI, GOST,
ISO9241-307,TCO Certificate
Regulatory Approvals
Cabinet
Color
Finish
Dark bronze
Glossy
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.
latest version of leaflet.
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4.Technical Specifications
4.1 Resolution & Preset Modes
Maximum Resolution
1920 x 1080 @ 60 Hz (analog input)
1920 x 1080 @ 60 Hz (digital input)
Recommended Resolution
1920 x 1080 @ 60 Hz (digital input)
H. freq (kHz) Resolution
V. freq (Hz)
31.47
31.47
35.00
37.86
37.50
37.88
46.88
48.36
60.02
63.89
79.98
55.94
70.64
65.29
67.50
720 x 400
640 x 480
70.09
59.94
66.67
72.81
75.00
60.32
75.00
60.00
75.03
60.02
75.03
59.89
74.98
59.95
60.00
640 x 480
640 x 480
640 x 480
800 x 600
800 x 600
1024 x 768
1024 x 768
1280 x 1024
1280 x 1024
1440 x 900
1440 x 900
1680 x 1050
1920 x 1080
Note
Please notice that your display works best at
native resolution of 1920 x 1080 @ 60Hz. For
best display quality,please follow this resolution
recommendation.
19
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5. Power Management
5. Power Management
If you haveVESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Definition
VESA
Mode
Video H-sync V-sync
Power Used
28.6 W (typ.)
0.3 W (typ.)
0.3 W (typ.)
LED Color
White
Active
ON
OFF
Yes
No
-
Yes
No
-
Sleep
(Standby)
White
(blink)
Switch Off OFF
OFF
The following setup is used to measure power
consumption on this monitor.
•
•
•
•
Native resolution: 1920 x 1080
Contrast: 50%
Brightness: 250 nits
Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
20
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6. Regulatory Infomation
Limits on hazardous substances in product
packaging. Packaging prepared for recycling
6. Regulatory Information
Congratulations!
Ergonomic, User-centered design
This product isTCO Certified – for Sustainable
IT
Visual ergonomics in products with a display.
Adjustability for user comfort (displays,
headsets) Acoustic performance – protection
against sound spikes (headsets) and fan noise
(projectors, computers) Ergonomically designed
keyboard (notebooks)
TCO Certified is an international
third party sustainability certification
for IT products.TCO Certified
ensures that the manufacture, use and recycling
of IT products reflect environmental, social and
economic responsibility. EveryTCO Certified
product model is verified by an accredited
independent test laboratory.
Electrical Safety, minimal electro-magnetic
Emissions
Third PartyTesting
All certified product models have been tested
in an independent, accredited laboratory.
This product has been verified to meet all the
criteria inTCO Certified, including:
A detailed criteria set is available for download
also find a searchable database of allTCO
Certified IT products.
Corporate Social Responsibility
Socially responsible production - working
conditions and labor law in manufacturing
country
TCO Development, the organization behind
TCO Certified, has been an international
driver in the field of Sustainable IT for 20 years.
Criteria inTCO Certified are developed in
collaboration with scientists, experts, users
and manufacturers. Organizations around the
world rely onTCO Certified as a tool to help
them reach their sustainable IT goals.We are
owned byTCO, a non-profit organization
representing office workers.TCO Development
is headquartered in Stockholm, Sweden, with
regional presence in North America and Asia.
Energy Efficiency
Energy efficiency of product and power supply.
Energy Star compliant, where applicable
Environmental Management System
Manufacturer must be certified according to
either ISO 14001 or EMAS
Minimization of Hazardous Substances
Limits on cadmium, mercury, lead & hexavalent
chromium including requirements for mercury-
free products, halogenated substances and
hazardous flame retardants
For displays with glossy bezels, the user should
consider the placement of the display as the
bezel may cause disturbing reflections from
surrounding light and bright surfaces.
Design for Recycling
Coding of plastics for easy recycling. Limit on
the number of different plastics used.
For more information, please visit
Product Lifetime, ProductTake Back
Minimum one-year product warranty. Minimum
three-year availability of spare parts. Product
takeback
Technology for you and the planet
(Only for selective models)
Packaging
21
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6. Regulatory Infomation
Lead-free Product
CE Declaration of Conformity
Lead free display promotes
This product is in conformity with the following
standards
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment.Toxic
•
EN60950-1:2006+A11:2009+A1:
2010+A12:2011 (Safety requirement of
InformationTechnology Equipment).
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
•
EN55022:2010 (Radio Disturbance
requirement of InformationTechnology
Equipment).
•
•
•
EN55024:2010 (Immunity requirement of
InformationTechnology Equipment).
EN61000-3-2:2006 +A1:2009+A2:2009
(Limits for Harmonic Current Emission).
EPEAT
(www.epeat.net)
EN61000-3-3:2008 (Limitation ofVoltage
Fluctuation and Flicker) following provisions
of directives applicable.
The EPEAT (Electronic
Product Environmental
AssessmentTool) program
evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
•
•
•
2006/95/EC (LowVoltage Directive).
2004/108/EC (EMC Directive).
2009/125/EC (ErP Directive, EC No.
1275/2008 Implementing Directive
for Standby and Off mode power
consumption).
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
and is produced by a manufacturing organization
on ISO9000 level.
•
ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
•
TCO certified (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission,TCO: Swedish
Confederation of Professional Employees)
forTCO versions.
Benefits of EPEAT
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
22
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6. Regulatory Infomation
Energy Star Declaration
(www.energystar.gov)
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
guidelines for energy efficiency.
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to
rain or excessive moisture.
Note
We recommend you switch off the monitor
when it is not in use for a long time.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OFTHE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules.These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the
equipment and receiver.
•
•
Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
Consult the dealer or an experienced
radio/TV technician for help.
23
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6. Regulatory Infomation
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
EN 55022 Compliance (Czech Republic Only)
Polish Center for Testing and Certification
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket).All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
•
•
•
•
Réorienter ou déplacer l’antenne de
réception.
Augmenter la distance entre l’équipement
et le récepteur.
Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTETOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
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6. Regulatory Infomation
North Europe (Nordic Countries) Information
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da dieVorschriften
über die Bauart von Störstrahlern nach Anlage
III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMTTILGÆNGELIGE.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
Paikka/Ilmankierto
VAROITUS:
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Plassering/Ventilasjon
ADVARSEL:
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
BSMI Notice (Taiwan Only)
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
25
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6. Regulatory Infomation
EU Energy Label
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS.All products produced and sold for China
market have to meet China RoHS request.
中国电子信息产品污染控制标识要求(中国
RoHS
元素的名称及含量
法规标示要求)产品中有毒有害物质或
有毒有害物质或元素
部件名称
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬 多溴联苯 多溴二苯醚
(Cr6+)
(PBB)
(PBDE)
外壳
O
X
X
X
X
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
液晶显示屏/灯管
电路板组件*
电源适配线
电源线/连接线
O
O
O
O
The European Energy Label informs you on
the energy efficiency class of this product.
The greener the energy efficiency class of this
product is the lower the energy it consumes.
O
O
O
O
*: 电路板组件包括印刷电路板及其构成的零部件，如电阻、电容、集成电
路、连接器等。
O: 表示该有毒有害物质在该部件所有均质材料中的含量均在《电子信息产品
中有毒有害物质的限量要求标准》规定的限量要求以下。
On the label, you can find the energy efficiency
class, the average power consumption of
this product in use and the average energy
consumption for 1 year.
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出《电子信
息产品中有毒有害物质的限量要求标准》规定的限量要求；但是上表中打
“X”的部件，符合欧盟RoHS法规要求（属于豁免的部分）。
Note
环保使用期限
The EU Energy Label will be ONLY applied on
the models bundling with HDMI andTV tuners.
此标识指期限(十年),电子信息产品中含有的有
毒有害物质或元素在正常使用的条件下不会发生
外泄或突变,电子信息产品用户使用该电子信息
产品不会对环境造成严重污染或对其人身、财产
造成严重损害的期限。
《废弃电器电子产品回收处理管理条例》提示性
说明
为了更好地关爱及保护地球，当用户不再需要此
产品或产品寿命终止时，请遵守国家废弃电器电
子产品回收处理相关法律法规，将其交给当地具
有国家认可的回收处理资质的厂商进行回收处
理。
26
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7. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
7. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways.There are two categories of
pixel defects and several types of sub pixel
defects within each category.
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products.We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on theTFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty.This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on aTFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others.This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'.That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern.There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
subpixel
Two adjacent lit sub pixels:
-
-
Red + Blue = Purple
Red + Green =Yellow
pixel
-
Green + Blue = Cyan (Light Blue)
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image.When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel.When all are dark, the three
colored sub pixels together appear as a single
Three adjacent lit sub pixels (one white pixel).
27
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7. Customer care and warranty
Proximity of Pixel Defects
Note
A red or blue bright dot must be more
than 50
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'.That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern.These are
the types of black dot defects.
Pixel DefectTolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
aTFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS
ACCEPTABLE LEVEL
1 lit subpixel
3
2 adjacent lit subpixels
1
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
ACCEPTABLE LEVEL
Total bright or black dot defects of all types
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant, Class-I compliant.(ISO9241-307: Ergonomic requirement ,
analysis and compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
28
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7. Customer care and warranty
7.2 Customer Care &Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
Center number listed below.
Contact Information forWESTERN EUROPE region:
Country
Germany
United Kingdom
Ireland
ASC
Consumer care number
+49 01803 386 853
+44 0207 949 0069
+353 01 601 1161
+34 902 888 785
+358 09 2290 1908
+33 082161 1658
+30 00800 3122 1223
+39 840 320 041
+31 0900 0400 063
+45 3525 8761
Price
Siemens I&S
Invec Scotland
Invec Scotland
Eatsa Spain
A-novo
€ 0.09
Local call tariff
Local call tariff
€ 0.10
Spain
Finland
Local call tariff
€ 0.09
France
A-novo
Greece
Allman Hellas
A-novo
Free of charge
€ 0.08
Italy
Netherlands
Denmark
Norway
Sweden
Poland
E Care
€ 0.10
A-novo
Local call tariff
Local call tariff
Local call tariff
Local call tariff
€ 0.07
A-novo
+47 2270 8250
A-novo
+46 08 632 0016
+48 0223491505
+43 0810 000206
+32 078 250851
Zolter
Austria
Siemens I&S
E Care
Belgium
Luxembourg
Portugal
Switzerland
€ 0.06
E Care
+352 26 84 30 00
+351 2 1359 1440
+41 02 2310 2116
Local call tariff
Local call tariff
Local call tariff
Eatsa Spain
A-novo
29
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7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Belarus
Bulgaria
Croatia
Estonia
Latvia
Call center
NA
ASC
Consumer care number
+375 17 217 3386
+359 2 960 2360
+385 1 333 0974
+372 6519900
IBA
NA
LAN Service
Renoprom
FUJITSU
NA
NA
NA
“ServiceNet LV” Ltd.
UAB "Servicenet"
Blue Ridge Intl.
+371 7460399
Lithuania
Romania
NA
+370 7400088
NA
+40 21 2101969
Serbia &
Montenegro
NA
KimTec d.o.o.
+381 11 20 70 684
Slovenia
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
PC H.and
+386 1 530 08 24
+380 562320045
Comel
Ukraine
Topaz-Service Company
CPS
+38 044 245 73 31
+7 (495) 645 6746 (for repair)
+7 (495) 645 3010 (for sales)
+421 2 49207155
+90 212 444 4 832
800 100 697
Russia
CEEE Partners
Datalan Service
Techpro
Slovakia
Turkey
Czech Rep.
Asupport
Serware
+36 1 2426331
Hungary
Profi Service
+36 1 814 8080
Contact Information for LATIN AMERICA region:
Country
Brazil
Call center
Consumer care number
0800-7254101
Vermont
Argentina
0800 3330 856
Contact Information for China:
China
Consumer care number : 4008 800 008
Contact Information for NORTH AMERICA :
Country
U.S.A.
Call center
EPI - e-center Qwantech
Supercom Supercom
ASC
Consumer care number
(877) 835-1838
Canada
(800) 479-6696
30
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7. Customer care and warranty
Contact Information for APMEA region:
Country
Call center
NA
ASC
Consumer care number
1300 360 386
Australia
AGOS NETWORK PTY LTD
Visual Group Ltd.
New Zealand NA
0800 657447
Hong Kong /
NA
Hong Kong:Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
Smart PixelsTechnology Ltd.
REDINGTON INDIA LTD
Macau
Tel: 1 800 425 6396
SMS: PHILIPS to 56677
India
NA
Tel: 62 21 75909053, 75909056,
7511530
Indonesia
South Korea
Malaysia
NA
NA
NA
NA
PT. Gadingsari elektronika Prima
PCS One Korea Ltd.
080-600-6600
After Market Solutions (CE)
Sdn Bhd
603 7953 3370
(9221) 2737411-16
Pakistan
Philips Consumer Service
Philips Electronics Singapore
Singapore
Taiwan
NA
Pte Ltd (Philips Consumer Care (65) 6882 3999
Center)
PCCW
Teleservices
Taiwan
FETEC.CO
0800-231-099
Thailand
NA
NA
Axis Computer System Co., Ltd. (662) 934-5498
SylvaraTechnologies Pty Ltd 086 0000 888
South Africa
United Arab
Emirates
NA
NA
AL SHAHD COMPUTER L.L.C 00971 4 2276525
Israel
Eastronics LTD
1-800-567000
+84 8 38248007 Ho Chi Minh City
+84 5113.562666 Danang City
+84 5113.562666 Can tho Province
FPT Service Informatic
Company Ltd.
Vietnam
NA
(02) 633-4533 to 34,
(02) 637-6559 to 60
Philippines
Sri Lanka
Bangladesh
Nepal
NA
NA
NA
NA
Glee Electronics, Inc.
no distributor and/or service
provider currently
Distributor: Computer Source 880-2-9141747, 9127592
Ltd (warranty buy-out)
880-2-8128848 / 52
Distributor: Syakar Co. Ltd
(warranty buy-out)
977-1-4222395
Distributor: NeatTechnology
Pte Ltd (Singapore) (warranty
buy-out)
Cambodia
NA
855-023-999992
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8.Troubleshooting & FAQs
Note
8. Troubleshooting & FAQs
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
8.1 Troubleshooting
Visible signs of smoke or sparks
•
•
Do not perform any troubleshooting steps
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Disconnect the monitor from mains power
source immediately for safety
•
Contact with Philips customer service
representative immediately.
Common Problems
Imaging Problems
No Picture (Power LED not lit)
Image is not centered
•
Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
•
Adjust the image position using the “Auto”
function in OSD Main Controls.
•
First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
•
Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
No Picture (Power LED isWhite)
Image vibrates on the screen
•
•
Make sure the computer is turned on.
•
Check that the signal cable is properly
securely connected to the graphics board
or PC.
Make sure the signal cable is properly
connected to your computer.
•
Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
Vertical flicker appears
•
The Energy Saving feature may be activated
Screen says
•
•
Adjust the image using the “Auto” function
in OSD Main Controls.
Attention
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
Check cable connection
Horizontal flicker appears
•
Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
•
•
Check to see if the monitor cable has bent
pins.
•
•
Adjust the image using the “Auto” function
in OSD Main Controls.
Make sure the computer is turned on.
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only inVGA mode.
AUTO button doesn't function
•
The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
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8.Troubleshooting & FAQs
Image appears blurred, indistinct or too dark
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
•
Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
8.2 SmartControl Premium FAQs
•
Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
Q1.
I change the monitor on a PC to a
different one and the SmartControl
Premium becomes un-usable, what do
I do?
Ans.: Restart your PC and see if
SmartControl Premium can work.
Otherwise, you will need to remove
and re-install SmartControl Premium to
ensure proper driver is installed.
•
•
•
Always activate a moving screen saver
program when you leave your monitor
unattended.
Q2.
The SmartControl Premium functions
worked well before, but it does not
work anymore, what can I do?
Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
Ans.: If the following actions were executed,
the monitor driver may need to be re-
installed.
Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired.The
damage mentioned above is not covered
under your warranty.
•
Changed video graphic adapter to another
one
•
•
Updated video driver
Activities on OS, such as service pack or
patch
•
•
•
Run Windows Update and updated
monitor and/or video driver
Image appears distorted.Text is fuzzy or
blurred.
Windows was booted with the monitor
power off or disconnected.
•
Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
Green, red, blue, dark, and white dots appears
on the screen
•
If you see “Plug and Play Monitor” shows
under Monitor, then you need to re-install.
Simply remove SmartControl Premium and
re-install it.
•
The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
•
You can adjust “power on” light using the
power LED Setup in OSD main Controls.
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8.Troubleshooting & FAQs
Q3.
After installing SmartControl Premium,
8.3 General FAQs
when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?
Q1:
When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
Ans.: Recommended resolution for this
monitor: 1920 x 1080 @ 60 Hz.
•
•
Unplug all cables, then connect your PC to
the monitor that you used previously.
In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 x
1080 pixels.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.
•
•
Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
x 1080 @ 60 Hz.
Q4.
When I click on Product Information,
only partial information is shown, what
happened?
•
Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
Ans.: It might be your graphic card adaptor
driver is not the most updated
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.
•
Turn on your monitor and then turn on
your PC.
Q2:
What is the recommended refresh
rate for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
Attention
Theft Deterence is Enabled
Q3:
What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Q5.
I forgot my PIN forTheft Deterrence
Function. How can I do?
Ans.: These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers.Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver
disk when you first install your monitor.
Follow the instructions to insert the (
Ans.: Philips Service center has a right to
ask for legitimate identification and
authorization, in order to establish
ownership of the monitor.
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8.Troubleshooting & FAQs
companion CD-ROM) included in this
package. Monitor drivers (.inf and .icm
files) will be installed automatically.
1. ColorTemperature;The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K.With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
Q4:
How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the
available resolutions.You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)
Q5:
What if I get lost when I am making
monitor adjustments via OSD?
3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Note
A measurement of the color of light radiated
by an object while it is being heated.This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q6:
Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects.When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
Q9:
Can I connect my LCD monitor to any
PC, workstation or Mac?
Ans.: Yes.All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations.You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
Q7:
How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q10: Are Philips LCD monitors Plug-and-
Play?
Q8:
Can I change the color setting of my
monitor?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 8/7/Vista/XP/
NT, Mac OSX, Linux
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
LCD panels?
•
Press "OK" to show the OSD (On Screen
Display) menu
•
Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
Ans.: Uninterrupted display of still or static
images over an extended period
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8.Troubleshooting & FAQs
may cause "burn in", also known as
"after-imaging" or "ghost imaging", on
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your LCD monitor
will display unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired.The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your LCD monitor works best at its
native resolution of 1920 x 1080 @
60 Hz. For best display, please use this
resolution.
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© 2012 Koninklijke Philips Electronics N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
Version: M4238CE1T
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