Pelco Home Security System ALM2064 User Manual

I N S T A L L A T I O N / O P E R A T I O N  
ALM2064  
Alarm Interface Unit  
®
C1517M-A (11/02)  
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IMPORTANT SAFEGUARDS AND WARNINGS  
1. Read, keep, and follow these instructions.  
2. Heed all warnings.  
3. There are no user-serviceable parts inside this unit. Only authorized service personnel may open the unit.  
4. Installation and servicing should only be done by qualified service personnel and conform to all local codes.  
5. WARNING: To reduce the risk of fire or electric shock, do not expose this unit to rain or moisture if this unit is designed for indoor  
use only.  
6. Unless this unit is specifically marked as a NEMA Type 3, 3R, 3S, 4, 4X, 6 or 6P enclosure, it is designed for indoor use only and it  
must not be installed where exposed to rain or moisture.  
7. Do not expose this unit to dripping or splashing. Do not place objects filled with liquids, such as vases, on this unit.  
8. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.  
9. The installation method and materials should be capable of supporting four times the weight of the unit and equipment.  
10. Do not install near any heat source.  
11. Only use attachments/accessories specified by the manufacturer.  
12. Clean only with dry cloth.  
13. Do not defeat the safety purpose of the polarized or grounding-type plug.  
14. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they  
exit from the unit.  
15. Unplug this unit during lightning storms or when unused for long periods of time.  
The product and/or manual may bear the following marks:  
This symbol indicates that dangerous voltage constituting a risk  
of electric shock is present within this unit.  
C A U T I O N :  
RISK OF ELECTRIC SHOCK.  
This symbol indicates that there are important operating and  
maintenance instructions in the literature accompanying this unit.  
DO NOT OPEN.  
Please thoroughly familiarize yourself with the information in this manual prior to installation and operation.  
FOR QUALIFIED SERVICE PERSONNEL ONLY  
1. Only use replacement parts recommended by Pelco.  
2. After replacement/repair of this unit’s electrical components, conduct a resistance measurement between line and exposed parts to  
verify the exposed parts have not been connected to line circuitry.  
C1517M-A (11/02)  
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OVERVIEW  
DESCRIPTION  
The ALM2064 Alarm Interface Unit provides alarm monitoring capability for up to 64 alarm inputs. Using Pelco’s proprietary M protocol,  
the alarm unit communicates with Pelcos CM6800 matrix switcher via an RS-485 communication interface. The alarm unit can be located  
remotely from the system controller and still communicate back to the central system when an alarm occurs.  
Other features include the following:  
Multiple units can be cascaded to provide multiple alarm contact points on a single M port connection.  
Alarm inputs can be configured in two groups of 32 for supervised or unsupervised mode.  
The relay output activates when an alarm is triggered.  
The unit is powered by an auto-ranging power supply.  
The unit occupies one rack unit (1.75 inches or 4.45 cm), accommodating multiple types of mounting.  
FRONT VIEW  
The left side of the front panel includes the green power LED light. This light comes on at power-up.  
The right side of the front panel includes the red alarm LED. When the light is a solid red, the alarm unit is online. When the light is off,  
the unit is offline. In any valid alarm condition, this light starts blinking and only stops when the alarm is no longer active.  
When you remove the front panel, you have access to a reset button and configuration DIP switches.  
00706  
Figure 1. Front View of ALM2064  
4
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REAR VIEW  
The rear of the alarm unit includes the following:  
1. Four groups of alarm inputs (labeled I, II, III, and IV) with removable mating plugs  
2. One alarm output relay  
3. One RS-485 output communication port (RJ-45 connector)  
4. One RS-485 input communication port (RJ-45 connector)  
5. One RS-232 diagnostic communication port (DB9 connector)  
6. A green power LED light, which mirrors the green LED light on the front panel  
7. The grouped input power functions consisting of input power terminals, a fuse, and an on/off switch  
POWER  
LED, GREEN  
SEE FIGURE 8  
00707  
Figure 2. Rear View of ALM2064  
C1517M-A (11/02)  
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INSTALLATION  
The following items are supplied:  
ALM2064 Alarm Interface Unit  
120 VAC power cord  
220 VAC power cord  
Pelco screwdriver  
4 #10 screws with nylon washers  
10-foot (3 m) straight RJ-45 cable (8-conductor)  
MOUNTING  
Install the alarm unit in a 19-inch (48.26 cm) rack. The unit occupies one rack unit (1.75 inches or 4.45 cm) of space. You can mount the  
alarm unit to something other than a standard 19-inch rack by relocating the rack ears to another location.  
STANDARD 19-INCH (48.26 CM) RACK MOUNT  
00708  
Figure 3. Rack-Mount Installation  
CONNECTING TO THE CM6800  
Connect the supplied RJ-45 straight cable from the ALM2064 OUT port to the CM6800 COM 3 port. The active pin-outs are associated  
with the four outer pins: 1, 2, 7, and 8. Refer to Figure 4.  
If you want to place the alarm unit some distance from the CM6800, the RS-485 communication from the alarm unit to the controller should  
not exceed 4,000 feet (1,219 m). You need an RJ-45 wall-block terminal (part number CON12J008Z03G0Z) if operating from a remote site.  
To cascade two alarm units, connect a straight cable from the OUT port of the second alarm unit to the IN port of the first alarm unit. The  
first unit is the one you connect to the CM6800.  
00709  
Figure 4. Connection to the CM6800  
6
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WIRING ALARMS  
All alarm wiring takes place using the four groups of connectors located on the rear of the alarm unit. The alarm unit has four groups of  
inputs. Each group represents 16 alarm inputs:  
Group I – 1-8, 9-16  
Group II – 17-24, 25-32  
Group III – 33-40, 41-48  
Group IV – 49-56, 57-64  
Each of the four groups of wired alarm inputs are classified into modes (or contact types): supervised and unsupervised. This is important  
for the following reasons:  
1. The operational mode (supervised or unsupervised) for each 32-input group is determined solely by the DIP switch positions of SW1.  
Refer to Figure 5.  
2. Integrating supervised and unsupervised wiring modes within the same group is not allowed.  
3. In unsupervised mode, it is not possible to have alarms wired for both normally open and normally closed operation in the same  
alarm group.  
4. If wiring a group of alarm inputs as supervised, no unwired inputs are allowed as this would result in a constant alarm condition. All  
unwired inputs should have a 10-kohm resistor wired across its input and associated GND connection. Refer to Figure 6.  
5. If wiring a group of alarm inputs as unsupervised and normally closed, no unwired inputs are allowed as this would also result in a  
constant alarm condition. Alarm inputs not used must be shorted out between the alarm input and its associated GND connection.  
Refer to Figure 7.  
SW1 – SUPERVISED MODE  
1
2
3
4
5
6
7
8
9
10  
ON  
ALM GROUP  
33-64  
ALM GROUP  
1-32  
9 — ON  
10 — OFF  
7 — ON  
8 — OFF  
SW1 – UNSUPERVISED MODE  
1
2
3
4
5
6
7
8
9
10  
ON  
ALM GROUP  
1-32  
ALM GROUP  
33-64  
7, 8 — OFF, OFF — N.O.  
7, 8 — OFF, ON — N.C.  
9, 10 — OFF, OFF — N.O  
9, 10 — OFF, ON — N.C  
00710  
Figure 5. DIP Switch Settings for Supervised/Unsupervised Modes  
C1517M-A (11/02)  
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SUPERVISED MODE  
Use this wiring mode if security is of utmost importance. Alarm inputs wired in supervised mode maximize the detection of tampering by  
driving a constant current through a 10-kohm load. If a deviation in the steady current occurs, the alarm goes off. Please note that  
unused inputs must also be wired. Refer to Figure 6.  
INDIVIDUAL ALARM WIRING CONDITIONS  
00711  
Figure 6. Supervised Alarm Input Wiring  
8
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UNSUPERVISED MODE  
This wiring mode is easily defeated and should not be used in critical situations. For example, if you wire an alarm as unsupervised and  
normally open, and a wire is cut, the alarm does not go off. If wiring for a normally open condition, unused inputs can be left unwired. If  
wiring for a normally closed condition, unused inputs must be shorted. Refer to Figure 7.  
INDIVIDUAL ALARM WIRING CONDITIONS  
00712  
Figure 7. Unsupervised Alarm Input Wiring  
C1517M-A (11/02)  
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MAKING THE ALARM CONNECTIONS  
Each of the four groups contains two connectors with input mating plugs. The top of each mating plug has 16 screw terminals and the  
front has 16 pins. The figure below indicates how the pins alternate between alarm inputs and their associated GND (ground) input  
connection. For example, pins 1 and 2 are associated with alarm input 1. This applies to all four groups of alarm inputs.  
Remove the mating plugs from the connectors to install the wiring. The top connector of each group is for the first eight alarm inputs, and  
the bottom connector is for the last eight alarm inputs. The 16 screw terminals secure the alarm wires.  
GROUP 1 ALARM INPUTS (1-16) WITH REMOVABLE MATING PLUGS  
SCREW TERMINALS  
1
8
ON EACH MATING  
PLUG  
MATING PLUG FOR  
INPUTS 1-8  
1
2
3
4
5
6
7
8
9 10 11 1213 14 1516  
MATING PLUG FOR  
INPUTS 9-16  
ALARM  
INPUTS  
17 18 19 20 21 22232425 26 2728 29303132  
ASSOCIATED  
GND INPUT  
ALARM INPUT WIRING SLOTS  
ADDITIONAL MATING PLUGS SUPPLIED  
FOR EACH ALARM INPUT GROUP  
NOTE: THE MATING PLUGS HAVE BEEN NUMBERED (1-16, 17-32) FOR DISCUSSION PURPOSES.  
MATING PLUG  
HEADER PIN #  
MATING PLUG  
HEADER PIN #  
ALARM INPUT #  
ALARM INPUT  
ALARM INPUT #  
1
2
1
2
3
4
5
6
7
8
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
31  
32  
ALARM INPUT  
9
GND  
GND  
3
ALARM INPUT  
GND  
ALARM INPUT  
GND  
10  
11  
12  
13  
14  
15  
16  
4
5
ALARM INPUT  
GND  
ALARM INPUT  
GND  
6
7
ALARM INPUT  
GND  
ALARM INPUT  
GND  
8
9
ALARM INPUT  
GND  
ALARM INPUT  
GND  
10  
11  
12  
13  
14  
15  
16  
ALARM INPUT  
GND  
ALARM INPUT  
GND  
ALARM INPUT  
GND  
ALARM INPUT  
GND  
ALARM INPUT  
GND  
ALARM INPUT  
GND  
00713  
Figure 8. Alarm Input Connectors  
10  
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WIRING EXTERNAL ALARM INPUTS USING ANALOG CIRCUITRY  
Figure 9 summarizes what is required in supervised and unsupervised modes to wire external alarm inputs using analog TTL/CMOS circuitry rather  
than alarms.  
ALARM  
ALARM  
ALARM  
ALARM  
ALARM  
ALARM  
00714  
Figure 9. TTL/CMOS External Alarm Wiring  
C1517M-A (11/02)  
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RELAY OUTPUT WIRING  
The alarm unit activates the relay when a valid alarm condition is sensed.  
To wire the relay output, you must do the following:  
1. Remove the mating plug from the relay output connector.  
2. Place the wires into the relay out wiring slots.  
3. Tighten the screws to secure the wires.  
NOTE: Refer to the REL2064 Installation/Operation Manual for instructions  
on wiring relays to peripheral equipment.  
00715  
Figure 10. Relay Output Connector  
SETTING THE DIP SWITCHES  
The positioning of the DIP switches for SW1 and SW2 determines how your alarm unit operates. You are able to set the baud rate, alarm  
range, alarm group and mode, and local device address.  
NOTE: You must recycle power if you make changes to the DIP switches after the alarm unit has been turned on.  
1. Remove the front panel by unscrewing the five flat-head Phillips screws. Refer to Figure 11.  
2. Set the DIP switches. Refer to Tables A and B and Figures 12 and 13.  
3. Replace the front panel.  
00716  
Figure 11. Front Panel Removal  
RESET SWITCH ACCESS  
DIP SWITCH 1  
DIP SWITCH 2  
00717  
Figure 12. DIP Switch Location  
12  
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Table A. Switch 1  
SW1 – Communications/Alarm Type Selection  
Baud  
1200  
2400  
4800  
9600  
Alarm Range  
1-64  
Alarm Mode  
Norm. Open  
(Unsupervised)  
1-32  
33-64  
Off  
Off  
On  
Off  
On  
Off  
On  
Off  
On  
1
Off  
Off  
On  
On  
Off  
Off  
On  
On  
2
Off  
Off  
Off  
Off  
On  
On  
On  
On  
3
Off  
On  
Off  
On  
Off  
On  
Off  
On  
4
Off  
Off  
On  
On  
Off  
Off  
On  
On  
5
Off  
Off  
Off  
Off  
On  
On  
On  
On  
6
Off  
Off  
On  
Off  
On  
Off  
Off  
Off  
On  
65-128  
129-192  
193-256  
257-320  
321-384  
385-448  
449  
Norm. Closed  
(Unsupervised)  
On  
19200  
38400  
57600  
115200  
DIP Switch  
Supervised  
Off  
*Default to  
Norm. Open  
On  
On  
On  
On  
7
8
9
10  
*The alarm modes default to normally open when DIP switches 7-10 are set to an invalid condition (all On).  
Table B. Switch 2  
Address  
SW2 – Address  
1
2
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
16  
Off  
On  
Off  
On  
Off  
On  
Off  
On  
Off  
On  
Off  
On  
Off  
On  
Off  
On  
1
Off  
Off  
On  
On  
Off  
Off  
On  
On  
Off  
Off  
On  
On  
Off  
Off  
On  
On  
2
Off  
Off  
Off  
Off  
On  
On  
On  
On  
Off  
Off  
Off  
Off  
On  
On  
On  
On  
3
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
On  
On  
On  
On  
On  
On  
On  
On  
4
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
5
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
6
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
7
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
8
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
9
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
10  
DIP Switch  
5
6
7
8
9
10  
1
2
3
4
5
6
7
8
9
10  
1
2
3
4
ON  
ON  
NOT USED:  
OFF  
ALARM GROUP 33-64  
N.O. UNSUP: OFF, OFF  
N.C. UNSUP: OFF, ON  
SUP: ON, OFF  
LOCAL DEVICE ADDRESS  
SERIAL PORT 1  
BAUD RATE  
BEGIN ALARM RANGE  
1-64: OFF, OFF, OFF  
65-128: ON, OFF, OFF  
129-192: OFF, ON, OFF  
193-256: ON, ON, OFF  
257-320: OFF, OFF, ON  
321-384: ON, OFF, ON  
385-448: OFF, ON, ON  
449: ON, ON, ON  
DIAGNOSTICS: OFF  
1200: OFF, OFF, OFF  
2400: ON, OFF, OFF  
4800: OFF, ON , OFF  
9600: ON, ON, OFF  
19200: OFF, OFF, ON  
38400: ON, OFF, ON  
57600: OFF, ON, ON  
115200: ON, ON, ON  
DEFAULT SETTINGS: LOCAL DEVICE ADDRESS 1, DIP SWITCH 9 OFF, DIP SWITCH 10 ON  
DEFAULT N.O.: ON, ON  
NOTE: REFER TO APPENDIX A FOR SETTING EACH DEVICE ADDRESS (1-253)  
ALARM GROUP 1-32  
N.O. UNSUP: OFF, OFF  
N.C. UNSUP: OFF, ON  
SUP: ON, OFF  
DEFAULT N.O.: ON, ON  
N.O. = NORMALLY OPEN  
N.C. = NORMALLY CLOSED  
SUP = SUPERVISED  
UNSUP = UNSUPERVISED  
DEFAULT SETTINGS: BAUD 19200, ALARM RANGE 1-64, ALARM GROUPS N.O.  
00718  
Figure 13. SW1 & SW2 Functions  
C1517M-A (11/02)  
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OPERATION  
The function of the alarm unit is to physically monitor all alarm inputs for a change of state.  
Green LEDs on the front and rear panels light when the power is turned on.  
The red alarm LED indicates whether the unit is offline or online. This light starts blinking in any valid alarm condition and only stops  
when the alarm is no longer active.  
For supervised inputs, the unit monitors each alarm input for a constant current through the wiring of the alarm circuit. The alarm consists  
of either a 10-kohm resistor connected in series with a normally closed contact or a 10-kohm resistor connected in parallel with a normally  
open contact.  
For unsupervised inputs, the unit monitors each alarm input for a change of state from that previously defined by DIP switch positions as  
being normally open or normally closed. A change from the defined state (normally open to normally closed or normally closed to normally  
open) activates an alarm condition.  
The alarm unit activates the relay whenever a valid alarm condition is sensed. If multiple alarm points are activated on a given alarm unit,  
the relay remains engaged as long as any of these alarm conditions remain active.  
14  
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TROUBLESHOOTING  
PROBLEM  
SOLUTION  
Why is the unit not operating as it should?  
Make sure the power cord is plugged in and the power switch is turned on. If the unit  
still fails to operate, remove the front panel and press the reset button. Make sure the  
DIP switch settings are correct. Check the input power fuse. You may need to replace  
it. Refer to Figure 14.  
What is the DB9 port used for?  
This port is used for diagnostics. A technical support representative may ask you to  
enable this feature should a problem arise with the unit. This port is not needed for the  
every-day operation of the ALM2064.  
00699  
Figure 14. Power Input Fuse Replacement  
00720  
Figure 15. DB9 Pin-Outs  
C1517M-A (11/02)  
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APPENDIX A  
DIP Switch  
DIP Switch  
Address  
1
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
2
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
0
0
3
0
0
0
0
1
1
1
1
0
0
0
0
1
1
1
1
0
0
0
0
1
1
1
1
0
0
0
0
1
1
1
1
0
0
0
0
1
1
1
1
0
0
0
0
1
1
1
1
0
0
0
0
1
1
1
1
0
0
0
0
1
1
4
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
0
0
0
0
0
0
0
0
1
1
1
1
1
1
5
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1
1
1
1
1
6
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
7
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
8
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Address  
63  
64  
65  
66  
67  
68  
69  
70  
71  
72  
73  
74  
75  
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C1517M-A (11/02)  
17  
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SPECIFICATIONS  
ELECTRICAL  
Input Voltage:  
Power:  
100-240 VAC, 50/60 Hz, auto-ranging  
30 VA  
Data Ports  
Diagnostic:  
Input:  
RS-232, DB9 connector  
RS-485, RJ-45 connector  
Output:  
RS-485, RJ-45 connector  
Indicators:  
Two green power LEDs  
One red alarm LED  
Fusing:  
500 mA, 250V  
Relay Output:  
Load rating for relay contacts: 0.50A at 125 VAC or 1A at 25 VAC  
GENERAL  
Dimensions:  
See Figure 16.  
7 lb (3.17 kg)  
Operating Temperature: 32° to 122°F (0° to 50°C)  
Unit Weight:  
MECHANICAL  
Connectors  
Alarms:  
Power:  
Four dual-header, 32-input connectors with mating plugs  
3-wire receptacle, #18 AWG  
RS-485:  
Two RJ-45 connectors  
RS-232:  
Relay Output:  
One DB9 connector (factory use only)  
One 3-pin header with mating plug  
(Design and product specifications subject to change without notice.)  
8.15  
(20.70)  
19.00 (48.26)  
PWR  
ALARM  
1.75  
(4.45)  
ALM2064  
Alarm Interface Unit  
Made in USA  
17.40 (44.20)  
00721  
Figure 16. ALM2064 Dimension Diagram  
18  
C1517M-A (11/02)  
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REGULATORY NOTICES  
This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC rules. These  
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,  
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However there is no guarantee that the interference will not occur in a particular installation. If this  
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on,  
the user is encouraged to try and correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
WARRANTY AND RETURN INFORMATION  
WARRANTY  
Pelco will repair or replace, without charge, any merchandise proved defective in material or  
workmanship for a period of one year after the date of shipment. Exceptions to this warranty are  
as noted below:  
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to  
obtain a Repair Authorization number (RA), and provide the following information:  
1. Model and serial number  
Five years on Pelco manufactured cameras (CC3500/CC3600/CC3700 and MC3500/MC3600  
Series); two years on all other cameras.  
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number  
3. Details of the defect or problem  
Three years on Genex® Series (multiplexers, server, and keyboard) and 090 Series Camclosure®  
Camera System.  
If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions  
stated above, please include a written explanation with the product when returned.  
Two years on 100/150, 200, and 300 Series Camclosure Camera Systems.  
Two years on all standard motorized or fixed focal length lenses.  
Two years on Legacy®, CM6700/CM6800/CM8500/CM9500/CM9740/CM9760 Matrix, DF5  
and DF8 Series Fixed Dome products.  
Method of return shipment shall be the same or equal to the method by which the item was received by  
Pelco.  
Two years on Spectra®, Esprit®, and PS20 Scanners, including when used in continuous  
motion applications.  
RETURNS  
Two years on Esprit and WW5700 series window wiper (excluding wiper blades).  
Eighteen months on DX Series digital video recorders.  
One year (except video heads) on video cassette recorders (VCRs). Video heads will be  
covered for a period of six months.  
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289-  
9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA  
number if returned for repair).  
Six months on all pan and tilts, scanners or preset lenses used in continuous motion applica-  
tions (that is, preset scan, tour and auto scan modes).  
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.  
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and  
freight should be prepaid. Ship to the appropriate address below.  
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco  
shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis,  
California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident  
are not covered under this warranty.  
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico:  
Service Department  
Pelco  
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the  
specific use or application made of the Products. Pelco’s liability for any claim, whether based on  
breach of contract, negligence, infringement of any rights of any party or product liability, relating  
to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no  
event will Pelco be liable for any special, incidental or consequential damages (including loss of  
use, loss of profit and claims of third parties) however caused, whether by the negligence of  
Pelco or otherwise.  
3500 Pelco Way  
Clovis, CA 93612-5699  
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico:  
Intermediate Consignee  
American Overseas Air Freight  
320 Beach Road  
Burlingame, CA 94010  
USA  
Ultimate Consignee  
Pelco  
3500 Pelco Way  
Clovis, CA 93612-5699  
USA  
The above warranty provides the Dealer with specific legal rights. The Dealer may also have  
additional rights, which are subject to variation from state to state.  
REVISION HISTORY  
Manual #  
C1517M  
Date  
5/01  
Comments  
Original version.  
C1517M-A  
11/02  
Updated manual to new format. Revised Table A and updated Table B.  
® Pelco, the Pelco logo, Spectra, Genex, Esprit, Camclosure, and Legacy are registered trademarks of Pelco.  
C1517M-A (11/02)  
© Copyright 2002, Pelco. All rights reserved.  
19  
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®
World Headquarters  
3500 Pelco Way  
Clovis, California 93612 USA  
USA & Canada  
Tel: 800/289-9100  
Fax: 800/289-9150  
International  
Tel: 1-559/292-1981  
Fax: 1-559/348-1120  
ISO9001  
Orangeburg, New York Las Vegas, Nevada Eindhoven, The Netherlands Wokingham, United Kingdom Montreal, Canada  
20  
C1517M-A (11/02)  
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